Verizon Wireless Reviews

Had issue with bill. Took me an hour to get a human on the line. Then I was told I would receive callback in an hour...It took 24. THIS WASTED ANOTHER HALF HOUR AND THEN SHE HAD TO CALL ME BACK BECAUSE OF A CHILD YELLING IN BACKGROUND. I've had Verizon my whole life and I'm 65. I'm DONE. THIS ISNT THE FIRST TIME THIS COMPANY HAS FRUSTRATED ME WITH ITS ANTIQUATED CUSTOMER SERVICE. TIME FOR AT&T.

I’ve had Verizon Wireless for a number of years with my business plan unlimited. This company used to have great outstanding customer service. This is no longer the case. I’ve had service issues in my area where my office is located. I’ve got a number of devices on the network. Everybody is experiencing poor signal and service. When calling up customer service to see if we can get help or if it is our devices I keep getting the runaround from them. The customer service is no longer located inside the US. Normally I wouldn’t have an issue with that but the service technicians are incredibly rude. An hour of absolutely no help whatsoever. We are looking to move to another cellular provider I would highly recommend staying away from Verizon Wireless. They are not the top dog. They used to be. Over seven times calling customer service the issue still not resolved. It’s time to move on. Shame Really. It can be a pain switching to a new wireless provider.

Due to finances, I have been using split payment arrangements to avoid service interruptions and reconnect fees. Verizon penalized me to cash only basis for utilizing this feature! I have to travel an hour out of my way to a Verizon outlet and pay cash and travel an hour back home? I am in a wheelchair and that is so inconvenient. You already add on a late payment fee for doing a payment arrangement plan…which I was assured by phone that as long as a payment arrangement was made, it would avoid service interruption. You never said that when doing a payment arrangement it adds to next month bill and now looks like high past due amount so you penalize me for having high balances and therefore restrict me for 3-4 months of cash payment only at nearest Verizon store. I use Verizon due to it has good coverage for where I am located but now it seems that as soon as another store has good coverage I might switch companies!

At the end of November 2021, we visited the store at Lynnhaven Mall in Virginia Beach, VA. My husband had an old Samsung Note 10+ that he had recently dropped and it broke. We went in to this location to buy a new phone. We're not the type that changes our phones out unless we have to, but the salesperson there said there was a buy one get one free deal going on (with a trade in) and talked me into upgrading my phone also. Our daughter happened to be with us, so they said since she was in a phone that was not as good as my Note 10+. That I could use her phone as a trade in to get the new phone for myself and transfer my Note 10 to her.

Serious issues with calls dropping while in my home since January 2023. Several calls to Verizon with different results/solutions each time. Scanned phone for problems, checked tower availability, sent booster that didn't work, and finally convinced me to increase my monthly cost to 5G for better service. Found out yesterday after ANOTHER call for same problem that I am paying for 5G service but my phone too old so I can't handle 5G, but I can sure pay additional $20/month for it. Switching to another carrier tomorrow after 20 years with Verizon.

I purchased an expensive Samsung cellphone when signing onto Verizon cell service. Soon after signing up, the cell signal in our area dropped to one bar. I called Verizon several times to inquire about the problem and was given the same story, that "they are working on the towers in your area and you should see an improvement soon". The improvement never materialized and so I opted to change to another cell service provider. Soon after doing so, the Verizon provided Samsung cell phone malfunctioned. I contacted Verizon and was told I still owed them two final payments for the defective cell phone. They advised they will not repair the phone and suggested I contact the manufacturer. I sent the phone to the Samsung to be assessed and was told the phone is not repairable. Verizon still expects to be paid for the defective merchandise they sold.

After several departments waiting and on the call over 2 hrs, they never called me as they promised they would. I have been without cell or data service since May 10. That's over 2 and a half weeks. I'm in Mexico so it's really hard to do this since my phone has no service. They suck worse than my previous carrier.

I love my Google Pixels 4a & 2 (yep - old). When I heard 7 Pro was out and could hold TWO lines, I went to my local VERIZON store in FL, talked it through re business line, router for internet access while traveling, bought my new phone and signed on the digital line for 3 lines (business and private). I was moving across the country in a few days and things seemed OK-ish. I started to recognize issues (ie not getting calls or texts on mobile lines!) as I drove west toward AZ. I stopped in LA store and was told 'needs a special SIM card' so he switched it. (Turns out that was as bogus as it gets.) While there, we discovered the router was set up incorrectly in FL - not even an active line! An unknown since I was not yet using it. LA store 'fixed' it but by the time I get to TX, it is still not working.

I purchased my phone via chat and was told the promo of $700 for trade in would be applied. She stated “I would see a credit for $33.33/month for 24 months.” I happened to screenshot the conversation stating so luckily but still doesn’t matter because they won’t honor it and zero credit has been applied. I have made multiple calls/chat’s regarding this and each time the rep has told me no problem they were going to get it applied and I should see it within the next 1 to 2 billing cycles. A few months go by and nothing. I’ve repeated the process and got the same response each time. This time being my final straw. I spent 2 entire hours on the phone with them, first a customer service rep and then a supervisor. She stated she can see those conversations, but she can’t find that promo and she can’t apply it. She understood my frustration as I have tried several times to get it corrected and I was told that (with documentation).

We were lied to by a the Verizon sales rep at our local store as they stated we would get an $800 promotional credit only to later find out that it was only going to be $440. Multiple calls with Verizon customer service and we were told twice that we would receive the full $800 only to later learn that they did not in fact apply this to our account. We spent hours on the phone with them as they "looked through our account" and "tried their hardest" to get their system to correct the issue but all we were left with was the worst customer service experience that we've ever had and a whole bunch of wasted time!!!!

Early this year, I paid off a phone, and upgraded to the newer model. My trade in credit was the same as the cost for the newer model, leaving me at no payment, rather a credit each month which they call a "promotion". The next month, I got an email with my estimated bill. It was twice the normal cost. I called, they had been charging me for 2 phones. They corrected this. Mind you, I am also on auto pay- they get you with the pricing there. The next 3 months, I am still charged for the new phone which is paid off. I spend an hour on live chat, an hour on the phone- going in circles. We review the account line by line, and my questions are dodged. We review things I am not even asking about. I know the issue, I need it fixed. "Ma'am, I see you have 3 lines." Yada yada. More time goes by.

Verizon Wireless may have great cellphone service but its customer service and lack of transparency is not worth it. I would highly suggest going with a different provider. The customer service is not helpful, there are extremely long waits for zero assistance. When asked for additional help was told I would receive a call back which never happened. Called again the next day and I was told I would receive a call back which didn't happen again. I have wasted hours of time that I do not have for something that should be an easy solution. When able, I am terminating my account.

For decades, I have had my Verizon payment taken out of my bank acct on autopay, on the 5th of each month. On May 14th, I tried to make a call and got a message from Verizon that my bill had not been paid and service was unavailable. There had been no warning previous to the phone being cut off. I checked my bank account and the check had been sent and cashed.

If you live around Hillsboro Ohio then I do not recommend Verizon because they provide poor quality and I've been a member for 5 years. They sent us text messages telling us that they were going to be working on their towers, and then when I call in they tell me they have to troubleshoot my phone to find the problem even though they know it is their fault. I pay for a full month of service but yet I've not gotten a full month of service in 3 months. And they won't adjust my bill. They don't care about their customers.

After speaking to three people on Verizon.com I went over to the Guilderland store on Western Ave. on 5/17/23 to follow up on the information I was given about upgrading my phone. I told the young man what I was told and he told me, that I had the wrong information. To get the iPhone 14 pro that Verizon is offering that I had to pay for my old phone, upgrade my plan by $10 and then get some unrelated credit on the new phone with a 3-year commitment.

I can't sum up this catastrophe that Verizon has had me in for the last 3 weeks in only 200 words. The human beings at the store who get paid salaries to work there can't help you. The phone robots that the humans direct you to can't help you. The customer service agents that finally answer the phones tell you to go online and do it yourself. Well, someone give me a Verizon Employee Application and pay me if I have to do everyone's job for them. ALL I want to do is switch from one *Verizon account* to another *Verizon account*.

We have been multi-line customers for 17 years. My iPhone 6+ will no longer works in my town; except for internet calls. The Corporate store was of no help at all and very rude. Apparently cell tower owners from which they rent service took out all service below 5G. And, all phones without 5G will not work anymore....This should be a crime....My phone is in great shape and goes up to 4G. We were told by Verizon and Apple that the 5G roll-out would be "backwards compatible'....Now, Customer Service was very sympathetic and tried to provide a iPhone 12 for just tax and connection fee....BUT, the system blocked them and would not allow their own CS dept. to help me....They want full retail, AND, have the nerve to call full retail "an upgrade"....That is totally ridiculous and absurd....Going to start looking for a new service that will give us all new phones for switching...

Verizon purports their company is in America but it is not. Their retail stores are in America, but their customer, service, representatives, financial service, representatives, and the people who controlled turning on and off your phone are all located overseas in another company. I specifically asked, "Where are you located?" They beat around the bush and do not give you an answer. Every single representative speaks, broken English with the same accent of Asian origin. This makes it very problematic, because essentially the right-hand doesn’t know what the left hand is doing.

If you are in Jackson County Georgia, buyer beware, the service is spotty at best and some areas are complete dead zones. Verizon is happy to provide you service that requires assistance from your internet provider. Service was excellent for 15 years until 3 years ago it was downgraded to the point that 6 months ago I had zero service at my home, the same home I have lived in for 18+ years. Sad day when you have to fire a company you have done business with for 25 years.

I made the mistake of moving to Verizon Wireless. The company did not disclose the fine print in the contract. Now, I have to pay 200 on top of a disconnect fee. The company has bad customer service and unethical business practices. Do not use Verizon Wireless.

The prices on the plans changes without customer consent. Customer care associates has no skills. Talked to this guy named Rob that took him nearly 20 minutes to discover what plans his company offers. Tried to downgrade from a unlimited plan into a phone and text service to reduce the price only 5 bucks. Can’t offer anything else neither make minimum effort to help customers. Antenna used to be one of the best. Now is worst than the smallest company around. Why keep Verizon?

So I have 8 lines with Verizon wireless, 4 phones are paid and 4 are still not paid. My particular phone is not paid off and I am having issues with data, went through all the steps with technical support to fix the issue to no avail. The phone obviously has problems, I cannot get a replacement as manufacturer warranty has expired, I cannot afford down payment on another phone and cannot afford to pay extra warranty. I am stuck with an expensive phone that barely works and verizon will not help a customer who has been with them for a good 5-6 years. Very unhappy and most likely will go with another carrier in a few months after phones are paid off. SHAME ON YOU VERIZON! I am sure T-Mobile will be happy to have loyal customers!

I needed to make a call to my doctor's office in the late afternoon, 3:41 PM. Could not complete the call with many attempts. Good thing it was not an emergency cause that could have had a tragic ending. Verizon cell service is no better than smoke signals.

My experience between yesterday and today have been horrid. I did an app for new phone service and went through and received confirmation and all. Then called back for tracking and was told I was denied due to fraud. "Fraud on who?" Never asked for ID which I would have gladly provided but they were quick to take my MONEY! And don't take too long to return it. At the same time of approval, we went on to get internet, OH they shipped that out, but not the phone, watch and sim card for the service I was willing to give. Even the fraud woman was RUDE and could not disclose to me what the fraud alert was for nor did she offer ways to validate my identity. But they still wanted me to keep the internet. I DON'T think so. So keep your items and your unprofessional employees and do what you do best. I caution anyone to read ALL reviews prior to making this step.

I’ve been a customer for Verizon for almost 2 years. I ordered a new phone, and was told it was at a store nearby. After days of waiting I called customer service. Not only did they give me the runaround for 45 minutes and each person I talked to had conflicting stories, I remained patient and polite as I could. Yet they decided to disconnected the phone call. With no call back and zero willingness to help or resolve my issue thereafter. This isn’t the first time this has happened. There are much better providers out there with way better customer service and same coverage. They are extremely expensive , their service is moderate at best, and they have terrible customer service.

I am a new WIFI customer for Verizon. I was sent a bill via email and when I tried to find/pay for my bill online I ran into problems. I was passed around 5 different customer service people for over 1.5 hours and was told one story after another as to why the errors/issues remained and I was unable to pay my bill. Eventually I was informed there was actually no problem at all, it's just that the bill hasn't been 'loaded into my account for payment yet'. So, it took 1.5 hours and 5 x customer service people to tell me this, what a waste of my time. It also indicates that there could be an issue with training for staff. Honestly, I would shop around unless you have a lot of free time to spare.

I had purchased an iPhone 14 and made a successful trade which I was promised the device credits back on the account and it never happened. There was devices on my account which were not registered and no calls or data was used and I was still charged monthly usage fees for 2 and half years totaling over 4 thousand dollars. I asked for credits back on that service which was not used and they lied and said they owed me nothing. I separated from service due to the lack of customer care. I deserved better treatment after being on this provider for over 9 years loyally. Needless to say stay away from Verizon Wireless for the issues they will not help resolve. I'm so disgusted by the experience, will never go back!

I was busy the whole day to solve my Verizon cell phone issues. I was not able to call out and was online for few hours to solve the problem with chatting. I was transferred to 5 people and waited for long time, like 3-4 hours; finally one agent told me restart my phone and he said your line was updated and he disconnected without any explanation. I will follow up and try to see if anyone else is willing to open a law suit. I had to make doctor's appointment and order medications, because of the issues I was not able and now they are closed. I don't understand why there is no 0 to express the actual satisfaction. Thank you.

Please don’t port your number to Verizon. Their entire process is horrible and will give you nightmare. Hated the entire company for just making me go through it. Why does this company still have customers?

Verizon chooses to not be responsible for Third Party Authorized Dealers who plaster Verizon all over their business. I went in, 2 contracts upgraded, purchased 3 Apple watches and paid $1000.00 towards my account. 2 weeks later they could not honor what I purchased and told me that she had a better deal and not to worry. When I went back in, they wanted another $500.00 as of course the lying sales lady no longer worked there. I took off my watch and gave it back, then they charged me a no box fee and still charged the activation charge. Now Verizon pretends they are not affiliated with them however collects my money each month. I've been with Verizon for 26 years and they bounce me from person to person trying to tire me out until I give up. This has been a terrible experience, but mostly on principle. How can you choose to not be responsible to your long term customers. #TooBigToCare

I recently purchased the FLIP 4Z. I haven't even had it two weeks and dropped it on my living room carpet. I called customer service and had to pay 229.00$ to have it replaced. it fell from my lap, with no damages, no scratches... nothing!!!! I DO NOT recommend Verizon, or any of their phones. They are there for the money, not to provide service to the customers choosing to give them business. I am pissed-off, and broke thanks to this cell phone company. The phone had risks, this I know, but, I was under the assumption that they would care more of their customers, and less about them screwing them over. Because in the end, the customers were all there would have been, but you will not see me. I AM DONE!!! This is one of the biggest mistakes I have made and will not make this mistake again. I really hope this is helpful...

I switch to Verizon 5 months ago. I was promised to pay $325 plus tax a month, bills for the last 5 months between $600 to $1000. Representative lie to me to get my business. I have being calling Verizon to complain. They say that I have to go back to the store because it was a retailer branch. But the building has a huge sign that says Verizon. I open a complaint with BBB. Do not deal with retailers for Verizon, liars!!!

When my mother passed away, we closed her account and noticed that she was paying $118 per month with limited service. This was her single plan. It did not have other people on her plan. The company advertises $35 per month for unlimited phone, text and data. I believe that they take advantage of elderly people.

Since our children have grown up we decided to remove the Smart Family Plan. We did that last night online, and this morning all three phones in the plan stopped working. My husband could not call me or our daughter. He called Verizon to have it fixed. After a long wait, finally he was able to talk to someone. The lady on the other line did something, and seemingly everything was working again. After he hung up, his phone still couldn't call me. In the mean time I was at work, and I could not log into my account because I could not receive the two-factor SMS code my work sent.

I have been a customer of Verizon since 2008. To date, Verizon has changed my plan without notification or (my) authorization monthly. I am encouraging everyone to stay away, AVOID, or do not sign up for any of their plans. Verizon will sign you up for one of their expensive packages without notifying (you) or obtaining (your) authorization such as (their) Disney Playmore Premium package. I have had to fight with them on a monthly (basis), about the unseen, and HIDDEN CHARGES THAT ARE attached to MY BILL WITHOUT MY AUTHORIZATION.

I spent 7 hours on the phone with Verizon trying to straighten out the issues created by them when I tried to switch from a personal account to business. After they switched me over, they failed to explain the cost would increase by almost $100 and why. After all that time, I finally received a customer service rep, Louis, who was the only one able to go back and see the previous account that I had for 3 years and explain the issue to me. Even the supervisors that I had spoken with could not pull up the personal account. It is terrible that they charge so much for cellular service and they have such horrible customer service! Needless to say, I switched carriers the same day.

I was promise to trade my old phone (perfect condition) for a no cost phone, and is all lies... I have T-Mobile for 7 years and I regret the day I changed to Verizon... The first 3 payments are almost $200 and when I call they said will give credits in the other payment and is not true... Call many times and customer services is the worse and rude... LISTEN DON'T DO IT. IS THE WORSE....

I was informed by this retailer that I could trade in my old phone for a new phone, at no cost. No box was provided or sent to me so that I could send Verizon my old phone. Months went by and I've been charged over $225 so far. I called Verizon directly and they said they would send a box. Nearly two months later and I still haven't received a box. I continue to be charged monthly for my new phone. I would have never agreed to a new phone if I was informed that I had to pay for it each month. The agreement was a trade in and the last person I spoke to told me that so much time has passed that they need to reevaluate if my old phone can be accepted at this point. BEYOND DISAPPOINTED. I feel very misled and am now locked into monthly payments that I simply cannot afford.

I was standing next to my client in Jefferson GA today looking up a property. My cell could not connect to the internet (Samsung 21S) and I had 4G. My client has same phone and uses Mint Mobile. She had access to internet and 5G. I wish I could say this was an isolated incident but, this isn't. I paid retail for crap service. Verizon IS NOT the best in the Atlanta Metro area. Do not even try to use them around Lake Lanier or anywhere outside of downtown ATL. Their customer service is terrible too.

OK now we’re on April 13 and Verizon really really sucks to tell the truth. Since October of last year been dealing with them to give me my money back and I must’ve talk to you like six different people and their poor customer service. Very poor. I will never deal with Verizon ever in my life bear reviews that’s all they gonna give me. Lucky to get my lawyer. I’ve been waiting for a check for months and they say, "Yeah we’re gonna send it to you within 2 to 3 business days." I wanna give it to you eight days whatever the case may be, nothing nothing nothing.

Be very careful or simply save yourself the headache and not use Verizon services at all. I signed up with a Verizon service Verizon connect. I was promised that Verizon would be able to assist me with any issues I might have. Should’ve trusted my gut and Verizon will not help you. They are selling multiple services under the Verizon name but they’re all operating independently. Beware with all of them Verizon is simply too big and doesn’t care if you get the service you pay for it took six months with Verizon connect to resolve an issue which they were still billing me for. I’ve contacted Verizon multiple times and they just don’t care. I had to switch to T-Mobile after 12 years with Verizon because of Verizon connect.

Verizon is good in many ways, but I have had unfortunate experiences with Travel Pass on a recent trip out of the country four years ago and last month. For the first trip, I set up Travel Pass online with the dates I was going to be out of the country and wanted Travel Pass. The phone service didn't work in Prague and I spent over two hours trying, but failing, to get a fix. When returned to the US, Verizon did not cancel Travel Pass as they were supposed to. A month and a half later I noticed and complained, but they would not give me a refund.

In December there was a promotion running at Verizon to receive an $800 credit toward a new phone. At the time I was looking for a new service to switch from T-Mobile. I went into the Lakewood Verizon store and was helped by the store manager Rudy (The Manager was helpful and kind). He sold me a new phone which retailed for around $1200. He printed out the UPS label to mail the old phone in which I went straight to the UPS store and mailed the device. This would have left me owing $400. I had the bill on auto pay and just found out that Verizon received my old device however they never issued me the credit for the old phone.

When our son turned of age, we helped him with the phone. When he got married, Verizon said he was on his own account. He closed his account to move to another carrier. When he did they sent me to collections without any notification or any communication. It is taking me days and multiple transfers of people to talk to to try to correct us, my credit has never been bad until Verizon. Over 20 years we’ve been with Verizon and this is how they treat a reliable customer.

T-Mobile went down in our area so we thought we switched to Verizon. Advised store personnel we needed 5G and would like prepaid and auto pay service to save on unlimited plan. He said we couldn't use our new Samsung A13 so we needed to buy a new phone. He set it up and we noticed the phone was 4G. So he said prepaid not available on 5G phone. Sigh. So we set up service with new phone without prepaid. Then he advised he couldn't refund the $71. He charged on prepaid plan as it was non-refundable.

I started with Verizon in January 2023. I have never regretted a decision more. They say customer service can make or break a company....well Verizon is a "broken" company! Verizon customer service will lie over and over again just to get you off the phone. I returned my brand new phone in for a refurbished phone listening to their lies, and the refurbished phone had the "EXACT" same problems!! So now I'm paying almost $1000 for a used phone!!! For "FOUR" months I have been lied to by Verizon's customer service, and have been in and out of their stores trying to get satisfaction on my "EXPENSIVE" investment, to no avail! I want to just give up and keep my junkie phone, because I am exhausted with them, but that is what this company hopes for! No Way!!! I will file reviews and tell everyone I know that "Verizon Wireless Is CRAP"!!!

I knew once I heard Verizon bought out Total Wireless and Straight Talk my service would be screwed. Well I was right. They wrecked my phone. Was told to get new SIM card so I did. No one in customer service knew how to activate my sim. Told me to go to Verizon store. Was told they don’t work on Total Wireless even though Verizon owns it. Then told to go to Walmart and they told me they can’t help with your service since Verizon took over. I had to buy a new iPhone and I changed to a new company.

They love to give discounts, great deals, and friendly customer service to new customers, but if you are a long term loyal customer, forget about it. They tell you one thing and do another, they constantly raise the price of your bill without explaining. They don't care about giving good customer service over the phone especially the supervisors. Very sad, I have been a long term customer since 2002.

I just wanna say 2 words for other people who wants to get cell phone service from Verizon. "Run away" while you can. Do oneself a big favor. Just only for month of February 2022 they charge me 3 times $508.75, $161.45 and $265.11. So do the Math, I have 2 cell phones and 3 tablets on the other hands. My friend has 10 cell phones and 5 tabs and still pays way less, so run and never come back. Lately the service got even worse than before as I drive truck and I am everywhere and coming from my experience. Just get something from other company. I have called them so many times and every time rep says something and assures you they gonna take care but next month bill you see the same **.

Way too much money. Service is terrible. You can only get in your my Verizon 3 times and it locks you out what's up with that. 92 dollars a month is outrageous. I've had to call like 10 times to resolve an issue. I will be cancelling it.

I called many times to complain that I do not get voicemails, hung up on several times. No improvement. Their company provides no customer service. Any amount I pay is not worth the horrible service.

I call and get a recording that ask me to put in my 4 digit pin then it said it's wrong and send me a 8 digit code that does not work... it wants a 4 digit code but you keep sending me a 8 digit code and I can't get help.

I’ve had Verizon for 15 years. The last 6 months has prompted me to look into switching providers. I went to Europe with my wife in September and purchased an international plan for 1 month. When we returned they charged us for international for the next 4 months until I spent hours on the phone trying to get customer service to fix it. Then for some reason (I have an iPhone) I couldn’t get texts or calls from android users. Since my phone line is also for my small business who know how many customers I couldn’t reach. I had to fight them over the phone for compensation and help. NOW my wife’s phone isn’t getting texts from androids. I also never got the compensation I was promised from the last issue. I’ve never actually written a poor review in any business before, but I’ve had enough. If I could give them 0 stars I would. This has been extremely frustrating.

I was on the phone with a Verizon Wireless representatives for 2 hours asking about a surcharge of $69 dollar, 4 representatives were saying it was a tax charge and I needed to contact the state of Illinois for that, last representative apparently a supervisor Kadejah said surcharge was not a tax, none of this representative knew exactly how this surcharges work, Kadejah transfer me to automated system just to explain the percentage of the taxes and put on the notes I was disputing charges, I never mentioned anything of disputing charges, I wanted clarification why I was getting charge $69 out of a bill of $210.

Two visits to their Brea store, a letter to Verizon and a report to the FCC and FTC resulted in Verizon only wanting to “Talk”. No Refund. Oh boy. Verizon disabled Apple Store Reviews to prevent my reporting this Theft.

I got a new phone about 2 months ago. I was supposed to get a watch for my loyalty as a 10+ year customer. I am currently paying for a watch that I don't have. It was delivered to the store but it isn't there anymore. Nobody has helped me with this.

Got 2 new phones on a BOGO ad. That was fraud as VZ billed for the second phone for the first 12 months. The cellular service worked for a month or so, then went unusable. After numerous failed attempts to get the service working I cancelled the service, returned the phones and went back to ATT. Verizon would not refund my purchase price, and they hound me to pay for the BOGO phone. Letters to the CEO have been ignored. You will hate Verizon.

Recently went on a trip to England and used travel pass. We have two phones and planned to use travel pass on one of them. We switched off data roaming on the other and only used the phone when it was connected to WiFi. Upon return we received our bill charging us for both lines at $10/day for 14 days per line $280! plus we were charged $36 for 8 calls to Canada. Called customer service who did a great job for Verizon but no empathy for the customer. May as well have called Verizon legal! Apparently switching off data roaming is not enough, you have to be in airplane mode also or you get charged for every day you are in a foreign country- even if you are not using your phone! Bye Bye Verizon.

Verizon is a joke!!! Ever since I've been with verizon I've been overcharged, I have to call every time I get a bill because they have messed something up! Now I'm being charged $60 extra and my bill says it's because I'm a loyalty member and getting that discount, how is a discount actually a penalty and I'm being charged for it!!!! This is the worst phone company I've ever been with.

I have been free from Verizon for many years and transferred from Xfinity, because of the phone trade in offer they had and free Apple Watch. My plan had to be premium with this deal, so I chose one of the $80 dollar plans. With my watch trade in and promotion, my watch bill should only be $5 per month for 3 years and same with the trade in I phone 14 pro I received. However, my first bill was like $340 and my second bill is $129. Then my 3rd bill they say should be lower and the trade in should reflect then, but I was told it would reflect by the 1st cycle. Verizon is a rip off and always have been, I made a mistake coming from $45 unlimited and $10 extra for my watch is still way cheaper than this.

I went to the Arroyo Grande store and left after a salesperson tried to pressure me and I left. I came back a few weeks later and met Eric, who was great and I am so thankful. Friendly, honest and helpful. I got a great deal he found for me. He even went to my car a few days after to make sure my phone and car were connected. I am happy. Thanks, Eric.

Verizon ripped me off. I had a protection plan on my phone and they refused to replace my cell phone. I paid money for this service and never got it. So I closed my account out and they said I owe them money. I had to buy another cell phone and went with another company. After 10 years they said I still owe them money. It went the collections and my credit report. Don't ever get them for your cell phone company. They are crooked.

The Brooksville Florida store lied about the cost of plans, cost of new Apple Watch and activation fees. After visiting the store 3 times, I went to the district manager and no help from anyone. They can lie and there’s nothing you can do about it with no help at all. My worse experience with any company I’ve dealt with in my 68 years.

I made the mistake of switching from AT&T to Verizon and I have not slept peacefully ever since. It only been since November 2022 and I have had to call the customer service and physically go to their store on multiple occasions. We are paying over $100 more for worse service. Our data DOES NOT work. I am not even talking about streaming. I cannot open an email, a tab in safari, or even Instagram. I cannot even call my family members directly from my phone because we both have Verizon and its sucks. I have contacted the customer a million times as I said and I have also contacted the executive office and they are trying to help me get out of the plan but I just got a bill for over $700.

Husband had an account and died in January. He had automatic payments coming from his bank and I remember hearing him on the phone saying, "No, I did not buy that phone." After he died, I saw a text for his payment of $360 dollars but the bank account was closed. I tried to return the iPad to the local store, rudest person in my life, mocked me in front of customers with husband's death certificate sitting on the laptop. Went to a corporate store, very different and helpful. Turns out 7 days after husband's death an iPad was purchased and activated the next day and sent to a shed in front of a trailer on his account billed thru and authorized by Verizon. All they need is the name address and PIN number and he wasn’t alive to decline it. I totaled my car in an ice pile-up trying to fix this mess, have spent days on the phone, berated by an employee twice, sent incorrect nasty you owe us bills which still included the $1600 iPad the thief was still enjoying.

Verizon Wireless canceled the My Numbers text app forcing me to buy a new phone and add another expensive line to my service. I lost out on a week's worth of business calls due to this. The service provided through Verizon to dual sim card users is very difficult to use. I can't send or upload pictures on my business line and have spent hours with tech support trying to figure it out to no avail. This whole ordeal has already cost me 2 days in lost wages dealing with tech support and an unknown amount of lost business from not having my phone operating. I STILL CAN'T RECIEVE OR SEND PICTURES ON MY BUISNESS LINE!

I was paying about $109 last months and other provider was asking about $70 for same service. Nobody tried really reduce my bill. Too complicated service for customer, hard to get access. Partly robots, not humans, wasting the time. No weekend support, no nighttime support. Hides info. No explanation about price level. Looks like overpaying.

I recently had a disappointing experience with Verizon's online store. I placed an order for an Xbox Series S using a promo code for 50% off. Unfortunately, the package was undeliverable due to a misspelling on the shipping address, which was made by Verizon. While my order confirmation email had the correct shipping address listed, the shipping confirmation email had the incorrect address.

The blatant discrimination and the total lack of any type of customer service by the employees at the Carmel Mountain Store is unacceptable. Would not recommend this store at all. After my experience, I saw many other reviews about the bad service at this location.

I had Verizon Wireless as my cellular provider for almost seven years, and I had no problems with them until I moved to California. That is why, I decided to switch to other company because the representatives showed so much arrogance and unprofessional handling of all of our issues. My brother and me decided to upgrade our phones, and the representatives lied to us that our phones are in the mail or the phones will be shipped in two days. I even had one of their representatives telling me that I do not deserve that expensive phone. The sarcasm and unprofessionalism was out of control. We took all of these attacks and arrogance for a whole year.

I purchased business internet service with a download speed of 25 mbps. Most of the time I had less than 2. I tried working with customer support to resolve but was given bad phone numbers to call and reps who never called me back. Today when I go to cancel I’m being charged $200 because I’m 9 days past the 30 day grace period. Don’t use them they don’t stand behind their product.

It was time for my husband and I to upgrade our iPhones through Verizon. We also wanted to upgrade from limited data to Unlimited Data. We scheduled our appointment and talked with a variety of customer service reps who reassured us that we could do all this. We gave them our zip code and they reassured us that there would be no problems. We arrived to the store at our scheduled time (after driving 2 hours) to learn that we are we do not qualify for unlimited data because Verizon does not have access to our local towers. Very frustrated that we drove 4 hours in total and were not able to upgrade our phones or plans. It would have been nice for the customer service reps to have informed us of that information.

I switched beginning of January to AT&T. Verizon is billing me for an entire month of service although I only had them for about 10 days. Never sent a bill and put me in collections. Not paying for a month.

I feel cheated, they lie to sell, then you get stuck with the account they create, nobody solves it after 8 months wasting time on calls for hours besides the damage caused to the company. Verizon is a huge scam and it was the worst experience I've ever had with a company. Verizon is taking over 8 months to resolve an issue with my BUSINESS account, where I have 12 active lines.

I have sent 2 cashier's checks to Verizon to close account! They are saying they did not receive the check so I took a 2nd one to a Verizon store and the manager sent the payment electronically. Then Verizon sent me another bill for that same amount! Verizon wireless is a ** rip off! When you are able to get a hold of a real person then they eventually just hang up on you. They should be put out of business and pay back all the money they stole from anyone!

What a scam, we were with Sprint for 20 years and decided to go with a new carrier to save some money. Purchased 6 new phones and a watch on Christmas Eve. Gave out some phones for Christmas, only 1 phone actually was operational for the next week. Called numerous times to get the other phones corrected, all agents can see they are not fully functional but nothing… After hours and hours, 2 weeks all the phones can make calls and receive texts. 2 weeks later receiving disconnect notices for past due bills. More calls to the crap system that runs you around in circles, reps can only tell me I have not paid November and phones are scheduled to be disconnected. Every rep can also see dates purchased, 2 days later all phones disconnected.

Can't get rid of them. Customer service is just a runaround till you hang up in frustration. Called 3 times on same problem. Last time 2 hours and still at square one. Trying to bill me for service after cancelation. Returned their internet gateway and still they bill me for service I didn't have.

I'm a veteran. Went to Verizon because they offer a veteran's discount. I was with Verizon for around 4yrs... I knew my phone I had would become obsolete (sort of) in about 1 or maybe 2 yrs. In my offers I saw a $1000 credit for an iPhone 14 upgrade or $150 credit towards and iPhone 13. Its start off with neither on applying the discounts..So I give them a call to confirm I was eligible and I was..This was for 3 phones..I start the process on the phone and they ask for around $250 upfront for taxes and another $105 for activation upgrade.. I asked could activation upgrade be waived. They said no. Ok.. So then I ask could I defer anything to my next bill they said no.. I hung up so I could compare my other options..Note at this point I had no intentions on leaving. I know that almost carries have some problem or another..

I disconnected my mobile lines after paying off my phones and was charged for almost an entire additional month of service. I’ve called in 5 different times and spoken to a supervisor who agreed I was overcharged and it’s been over 2 months now and still no refund.

Verizon kept our returned 2x $1500 iPhones (their people messed up our new account so bad we returned everything and cancelled in less than 2 weeks). They were SITTING in the store for MONTHS (they even noted the serial numbers in their own record but did not return them to the warehouse). Then they charged us over $3000 and sent it to collections before even attempting to fix it. Over 3 months later, they KIND OF fixed it with MOST of the credit due leaving a small amount but they have left it STUCK in collections on my wife and it will be on her credit for seven years EVEN IF we pay it. They do not give a crap.

My wife and I both have side businesses in addition to our primary jobs. Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill. We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account. While on the website, a chat window popped up and I talked with a sales rep. That sales rep was helpful at the time and emailed to me a list of what we needed to start the business account. I filled out his forms and sent copies of all the documents he requested and he replied that everything was setup and ready to go. All I had to do was call in the finish the move from PrePaid to Business.

I would like to file a BBB and Federal complaint for misleading practices by Verizon, the trade in devices were mailed as requested by Verizon and upon their advice, now after 30 days when we are trapped in a contract Verizon sends this Nasty email for $ 2800 and no credit for trade in, I don’t care what the agreement states as mailing was done as advised by Verizon and we want monthly credits on all 3 devices, Verizon is doing modern day robbery, Pathetic!

I have not had a working business phone and no one is qualified enough to help me. I have talked to 6 different people with 6 different stories. The last contact they said it would be 48 hours until my phone could be activated.

We were billed penalty overage charges for international calling despite 4 (yes 4) interactions with their online agents during this time that we were not accruing overage charges. THEN the company refused to own up to their mishandling and only took responsibility because we had screen shots of the actual chat PROVING that their agents misled us. This angered me so much that I left Verizon after settling the final bill. Switching to another service provider made my account defunct and I had no way of seeing that they had somehow generated expenses for a final final bill. They never sent me the final bill and there was no way for me to know it existed until my credit score was adversely affected. Despite the fact that I paid the bill, they refuse to remove the credit report. This is for a residual bill of around $300, which I paid as soon as I was aware of it, after having paid them nearly $50k over 12 years of service.

This is a follow-up to my previous post regarding Verizon charging my closed account in error. I received a call from their leadership and they have promised to refund me total amount charged to my debit card $120.70. Thanks.

When I started Verizon phone service, I asked the company to block the international call. After a couple of months, I received a 10x bill more than my regular bill. When I called they said that it was International charges because I used another app to make the calls through Verizon services. Even though I blocked the international calls and used another app to make those calls, I was double charged by Verizon and the other app because I don't have consent for it. It is a scam company, stay away from Verizon if you do not want to get charged 10X of your regular bill.

3 hours and still haven't been able to contact customer service. DO NOT USE VERIZON WIRELESS. THEY ARE A JOKE. I work for a delivery service who provides us with work cell phones through Verizon who has decided to terminate Verizon and go with a competent phone company.

I can't even explain the level of horrific customer service I have received from day 1 of adding 4 more lines to my business account. First none of the numbers were ported properly. We all missed important calls and emails after weeks of calling in to speak to customer service over 20 hours of logged time on the phone with them and no help at all. We traded in the phones and had new ones sent. I was told I would receive a $500 credit per phone and a 35 percent discount on my account for the first year due to all the issues and false promises given by Verizon..

I have been with Verizon Wireless for over 20 years. There is no customer Loyalty. I have TWO complaints here. The 1st "customer service" rep stated "I know you pay a lot of money for your plan, but you need a 'higher tier' if you do not want your calls to drop! Whaaa?! I thought I was paying for cell phone service! My calls should not drop no matter what tier I am paying for! The higher tiers should offer more perks (not Rocket Science). The 2nd complaint: I went out of my way to make sure I did not use the travel pass while on vacation. My husband was using it and I was ok with that. I used the Hotel's WIFI and WhatsApp to communicate if I had to.

Verizon and Asurion both false advertise to get business. I was signed up for an insurance plan through Asurion and was told that they will come fix your screen wherever you are. I told the salesman that I live in a very small town and didn't think they would come out there. He assured me they would come out there and fix my screen if it broke. Now they will not do that and only offer for me to pay 200 more to get a replacement or to lose my phone for a few days to send it in.

Two hours ago I went to the Verizon store On Hwy 50 in Crystal River Homosassa area. When I got home the new phone was doing the exact thing the one I traded was doing. I went back to the store and spoke to Mitch again. He firmly told me that the sale was final and showed me the very fine print saying so. I went back within two hours of the sale.

Most difficult online system to navigate and log into, cannot get through to customer service to change my payment type for auto payment - I will never use this company again, switching as soon as my contract is up. Customer service needs to send 3 links to verify, takes an hour to do anything, absolutely ridiculous

My family wanted to switch providers. I chose to stay with Verizon, as a result changing my plan, Verizon is not honoring a phone buyback I previously completed, and are also not giving me my old phone back

I got a message from Verizon to call them to save additional $10 a month. Rep I spoke to indicated I qualify for an upgraded account that include Disney bundle at no additional cost on top of saving $10 a month. Got higher bill and the next bill was going to be higher. I first went to chat with one agent then a second telling me they would fix. Should had been resolved. Then same day told by Verizon that I would be charged for Disney bundle. Called again. Spoke to supervisor. Accused them of bait and switch. Told me he had to listen to the call and would take two to three days. I gave him 5 business days. No call back. I called and supervisor Shane never noted the account. The saga continues. At this point looking to change providers.

I spent over 16 hours on the phone with Verizon customer support and couldn't get half my issues resolved. Guess how long it took to get everything 100% set up at another carrier? An hour and a half. They charge you $10 to pay your bill over the phone, even when you can't pay it online because their website doesn't function. The phone plan that was supposed to be $45/month was over $90/month. Hands down the worst customer service and billing experience I've ever had with any company, and I was a Comcast customer for years, so that's really saying something.

I have been with Verizon for years till NOW. I would not recommend using their service currently. Verizon's customer service is terrible. It is a foreign call center and very difficult to work with. I have been trying to activate a SIM card to a different IPhone 6S for 4 days and still have no service.

I have been a Verizon customer for 30 years and have had numerous problems. I don't really know why I have stayed with them except that I live in a semi-rural area and they have the best bad service for calls. I have had them change my plans and raise my bills over the years, add extra made-up charges, not do what the rep just told you on the phone, and many more things. But, 3 things recently really piss me off.

I switched from T-Mobile. They promised a good, fast internet. I'm paying too dollar. Most expensive service provider for service that when I had 3g on T-Mobile it was working faster than 5g on Verizon. A Total scam and shame.

I have had cell phone service with Verizon for over a decade, and I will be switching to a different provider. I bought a new phone with an Verizon that I ended up not liking, but I didn't expect to just be able to get a different one without paying it off. I asked if I could just use my older phone that I had kept from before and keep paying on the new phone. The employee said that unfortunately I would have to pay off the entire remainder of the new phone before they would switch service to my old phone. For having been a long-time loyal customer with impeccable payment history, I don't understand why this is their policy. I ended up finding out I can get a new phone, tablet, cell service and data, plus internet at another place for cheaper than what I was paying for my new phone and service at Verizon. I hope Verizon can learn that they should do better to incentivize loyal customers staying.

I am with Verizon for more than 3 years. Unfortunately, after Covid they are doing really bad in customer support. It is almost impossible to contact call center, the chat service is sucks. In addition, I think they don’t care about customer satisfaction since I asked couple of times to talk with manager or someone to escalate my dissatisfaction but they don’t care apparently. They used to give Verizon Up ($5 gift card) each month, but they changed this and they claimed that they improved it, but it is not an improvement.

Where do I begin? This experience has been nothing but horrendous. I went on Verizon.com to order home Internet. I signed up. Was new to company. Did not have any other accounts. So the modem arrived on Monday 2/6. I hooked up modem followed directions no connection. I called company. The number associated with modem was in someone else's name yet shipped to my address. When I called customer service it was like I was nonexistent. They could not find my account. My name wasn't in their system. After speaking to 6 different people because they were all clueless and didn't know how to help me. One lady said she would call me next day and activate modem in my name. I said to call me at 7 pm. She never did. I called and center was closed.

I received so many messages from Verizon marketing to try out Home Internet. So....I thought why not see - they have a 1-month free trial. Oh....if I could go back in time! I very quickly saw the speed of their 4G device at my home was unusable for my needs. I went back to the store to return it - they said they don't take them back there, but that I could return it at the North Ave. location. So I drove over there. Nope, they wouldn't take it there either. So then they had me call Verizon - you know....even though I was in Verizon. It's funny how we accept this as normal.

This is the worst cell phone company ever!!! We went to Verizon because years ago they had the best coverage anywhere. Well they have totally lost that. And their customer service is HORRIBLE. We left and went to another carrier. We went to one of their stores to make our final payment and was told by one of their customer service reps that we only owed 157.00 which we paid. I asked several times, "Are you sure we don't owe anything for our devices?" And that person told the employee at the store we only owed 157.00. We then went home and logged into our old account which also stated we had no device agreement and that there were no phones to pay off. I actually saved that to my laptop.

I've been with Verizon for 35 years and never before had to deal with abuse I've been experiencing lately. I have never considered abandoning your service until now. In late December, both of the phones (**) on the account started misbehaving. The first phone was purchased from Verizon, the other one - elsewhere. Both had worked flawlessly for years. I lost count of calls to support - some off-shore, others - in the US. You have a log of my interactions, take a look but keep in mind that none of the notes "support" individuals left behind is accurate - subsequent contacts read the comments left by the previous ones. A few days later, ** started working but ** was still crippled. Some "support" individuals claimed that the phone was compatible with your network, others - not. Again, this phone had worked before.

Verizon Wireless business customer service is the WORST!!! They were going to charge us more for wanting to add 5G to our phone lines. We asked if they could give us a better per line deal since we had increased our account by 2 more lines. We were told there was nothing they could offer for our service. Mind you we have been members of Verizon now since the mid 1990's!!!! We were at Costco and AT&T had an amazing offer for all of our phone lines which cut our bill in HALF and included 5G!!!!! I swear I never thought I would ever leave Verizon but this is a necessity because of our current economy here in the states. We made the switch and one of our phones for our elderly relative Verizon locked the device so we could not make the sim card switch. We went to a local corporate store to get help and were told they could not since we were a business account.

Each interaction I have had with Verizon has been unpleasant. Whether it’s upgrading a phone and finding out there are hidden fees or adding an international plan and being charged something different than expected. Each time there is an error, the customer service team gives me the same response that “There’s nothing they can do because their system doesn’t allow them to help me.” Horrible care for a 10 year+ customer.

I recently made a trade-in order to get a new iPhone and drop off my old iphone at a nearby store. Verizon messes up the order by assigning a dropoff location to be more than 200 miles away from home. Then even after numerous chats and calls with Verizon customer service, the issue doesn't get resolved. I'm really fed up with the service and will stop using Verizon as it is not worth keep on wasting my time.

I purchased the internet router w/ 300GB of date, (generally use 160). There was a month when in 1 day 75GB were used - IMPOSSIBLE. I called & advised there must an issue and 3 separate people on 3 separate days told me my plan was changed to unlimited. I continued to use data based on that. NOT TRUE. I got email that I was over data - called back. Was told I would have to pay for the overage. SO, even though I was told (I have names/dates/times) that I had change to unlimited I still had to pay the $220 overage. I canceled & have nothing good to say about the business customer service. I have Starlink for internet and it's GREAT! I do still have Verizon for my phones, but only because of where I live in regards to service. So far have not had an issue with Personal phones. I am still shocked that employees can LIE outright and nothing is done. I even asked them to pull the call to verify.

This is my Last month With Verizon, their service is Horrible. Boost Mobile and Cricket cheap as hell and their Service run better than Verizon. Worst company I ever had to deal with. I refuse to keep paying for service I barely use.

Considering the amount of other non propriety service providers using Verizon's hardware it's no wonder Verizon's service itself is very poor and very slow. It seems more today they would rather rent off their hardware versus actually being dedicated to providing good service to paying customers. My text messages only work about 30% of the time, my service drops constantly and according to customer service everything is smooth sailing and everything should be working when in fact it's not. So I get nowhere with customer service or talking to a technician, the last conversation I had with a Verizon tech he got very upset and hung up on me after attempting to fix my issues. After four tries the tech yelled and hung up due to his frustration of not being able to fix the issues I was facing. So today I still pay way too much for broken service that seems like it will never change.

Customer service has been terrible. Have had to call several times, gotten conflicting information, several hidden fees. If you think you are going to save money STOP. You will not. Unbelievable how inept they are. Taking over three days to set up our family phones. Wish I would have stayed with T Mobile.

I recently subscribed to Verizon 5G Internet and disconnected my service on January 5th 2023 the service was ok but the customer service was horrible. My bill was due the 14th of every month. I disconnected my service 10 days before the bill was due and they still expected full payment. That's fine. It's only 60 bucks but they deleted my account and told me I had to go to a Verizon wireless location to pay the bill. Also they were supposed to send me a label to return the modem and they never did. Verizon appreciates you as a customer but when you leave they discard you as if you were trash.

I switched my phone from T-mobile to Verizon last month because I thought the service was better etc... Since day one, after they sign you up and talk you into buying an expensive phone, talk great about their service etc.. my phone never works, I have almost no service 8-% of the time, my calls drop always, I can't even use facetime anymore unless I'm connected to wi-fi. Mind you, I purchased a brand new IPHONE 4 PRO MAx because I thought the reason for slow service before was due to having an old phone. Since day 2, I've been calling these people to help me with troubleshooting this phone. I would stay on the phone 2 or 3 hours at a time with their customer service and nothing works. I knew I had 30 days to switch phones or whatever which I have been preaching to them since day 3 at least that it seems like the phone they gave me is slow, it freezes a lot, and even on wi-fi, I experience freezing etc.. makes no sense.

I have been a Verizon customer since cell phones were invented, and yet my bill has more than doubled in the last nine months from $65 for two lines with two gigs of data to $140 on my last bill since they forced me onto a basic unlimited plan that I DON'T WANT. At the same time, their "rewards" program has hit the toilet. It isn't difficult to see why Verizon is bleeding customers, so much so, that they have missed their stock earnings marks for the last two quarters. If my phone worked on T Mobile, I would be paying $70 a month with INCREDIBLE rewards. All of this has taken place since Verizon has rolled-out their 5g program (something my phone can't use). But yet I'm stuck paying their exorbitant monthly rates. Please don't use Verizon.

I've been a Verizon customer for about 20 years and have been very pleased with voice coverage and service reliability locally and while traveling. One year ago I upgraded to a 5G phone and service plan. I live in a metro area of about 500k but have found the Verizon 5G Nationwide network to be grossly different different than as represented by Verizon's coverage map (https://www.verizon.com/coverage-map/).

I have been a Verizon customer for 25+ years. I have 5 devices (3 phones and 2 tablets). My bill just went up $33.31 from last month with absolutely no explanation. I pay $375.21 now for these 5 devices. I'm in the process now of changing to AT&T. I noticed in a commercial, Verizon is offering new customers service for $25 per line. They do absolutely nothing for to show their appreciation for customers like me that's been with them for over 25 years. Service is good, but can get the same coverage with AT&T for half the price.

On December 22, 2022, I called Verizon to inquire about options for either reducing my bill or switching my account. I called on 2 separate occasions that day and spoke to 2 different reps. Each of them informed me of the same thing — that if I decided to switch carriers, I would be responsible for paying the outstanding balance on my device and would forfeit any remaining promotional credits. Both assured me that that was the total amount I would be responsible for. After careful consideration, I decided to switch to another carrier, knowing that over the course of a few months, my lower monthly rate would pay for the amount I was forfeiting in promotional credits. I happily paid the final amount and closed my account, even calling one more time, and speaking to yet another rep who assured me that that was all I owed and my account was now closed.

I got a bill 3 weeks after I had transferred out to AT&T. $71.33. I had paid $60 dollars the day I transferred out for last bill. Called and my number and account no longer existed so I figured it wasn't due because I always overpaid my bill. 2 weeks later I get a “Collection” letter so I paid it. I got a letter saying they were charging me to the end of the billing cycle even though I was no longer with them! 3 weeks. I called and 2hrs 45min. Later I am still out that money because they told me by 3 different ppl it was because of taxes! Then it was my Humm device! ($5 a mo.)! So I told them to keep my money! I was not about to be passed to yet another person for more “stories” of charges. They couldn't even explain their own billing to me. Never again! Never!

I recently tried to upgrade one of the lines our family has and had the worst customer service experience I have ever had. My family has been a Verizon customer for almost 30 years, having Alltel then Verizon. We have 5 lines, always purchase our phones through Verizon upgrades, and have paid our bill on time and have it auto drafted each month.

Ordered a phone. Got it, not wrapped in plastic. Thought nothing of it. Transfer info from old phone to new one. Had issues. Called support. Got help. During use of phone noticed multiple technical issues with phone between the volume having to have it all the way up to hear someone, when making or receiving calls I'd hear echoing or sometimes person on other line couldn't here me or told me it sounded like I was far away. I went to the Verizon on Daniel Webster Highway to receive support and to exchange phone to get a new phone that actually worked like a new phone as promised as Verizon guaranteed. However I was shooed away as she was the only employee and was currently with another customer. (They seem to always be understaffed. Every time I go there's only 1 maybe 2 if lucky employees.) So needless to say I couldn't get assistance due to them being under staffed.

I believe Verizon Wireless are used to be the best company, but not anymore, I live in Jacksonville, Florida, and most of the time I get LTE on my phone, at the airport I waited 45 minutes before my Internet started to work to get Uber!! My iPhone 13 Pro was defective so I called in to replace it by the warranty, they sent me a new one and I sent the defective one back right away but they still charged my account $1300!!! This is not the first time!!!

I went to store because my phone was stolen and I tried resolving this over the phone and no luck there. If I don’t buy another 700 dollars phone from them good luck getting it to work. I’ve been a Verizon customer for over 5 years now and now today makes 5 days I’ve been without a phone because I can’t get verizon to put my old number in they computer so my device will work. I’ve been to 2 different corporate stores and if you are not ** you any getting nothing done there. I’m ** and it’s clear to see the ** is running over the ** people. And if you have special needs child don’t take him or them to verizon in Johnson city Tennessee unless u want to be cussed like a dog. I’m sure that I’m not they only one that has filed complaint because they was another customer in store went off they deep in because he was there when the manager done all this.

I've attempted to transfer my line from a business account to a personal account for several days now. On the online application screen there was no option for my state (Washington DC) so I submitted an application with the address of my former office, in Virginia. The application got screwed up because of this, so I had to call the Line Transfer customer service number. After spending hours on the phone with Line Transfer I still don't have my line successfully transferred. Between the tech bugs and the bureaucracy the whole experience was miserable, like dealing with the DMV. I even had problems creating a new account online, even after all the backend issues were apparently resolved. Obviously Verizon is suffering from some serious bureaucratic and tech problem. I don't recommend.

September 2022 I shopped 3 cell service providers. The one I was with 20 yrs Att, Verizon (never done business with them) and ** Service while each provider did their best to keep or earn my business. ** earned my business 09/17/2022. Verizon billed me without me ever activating service. This nightmare quote that I got has turned into harassment. I’ve called a hundred times. Went to the store 10 xs only to be told I needed to call the number on bill. Threatened with collections harassment by mail but when I call every time I’m told they will take care of it that they see I’ve never used any of their services. I wrote the Attorney General today because it’s now January 2023. I’ve wasted time, gas and not to mention the stress as my credibility is very good never late. Verizon you didn’t earn my business! ** did! Run Run from this company. I’m just sick of being sick and tired of this company!

So there was there was this promotion to switch your wireless lines over to Verizon "the device on us" and it did say 4 line, well I switched my family 3 lines and only got the promotional credit only for one line. I will not go into all the other troubles I had with a temporary number and the countless phone calls I had to make to correct billing issues and a lot of other issues. But I got screwed over. I am stuck with Verizon now for a while and will be looking to switch to another carrier. I will never ever come back to Verizon and if you are thinking of switching to Verizon please be aware this is a company that never holds up its end of the bargain. Their promotions are basically lies.

Cell phone service is terrible in the Pinecrest area. Today I was completely without service for one and a half hours. Have you ever tried to speak to a live person at Verizon? Terrible. When finally asked why there was a service interruption they could not even answer. These service interruptions happen often. I recommend using a different cell phone carrier.

Background: Customers of Verizon Wireless (VZW) for 25+ years, never missed a payment, never late on a payment, multiple lines, hundreds of dollars a month. Timeline:

We have been Verizon Wireless customers for many years due to the extensive coverage capability of their cellular service. We recently upgraded 2 of the phones on our plan and the salesman offered for us to trade in our old phones for a substantial amount of $ towards our plan. We sent our trade in phones to Verizon and expected an immediate credit of both phones to offset our initial new 5g plan bill. After calling Verizon customer service to inquire when we would get the credit for the trade ins, much to our disappointment, the trade in credits for both phones will be applied over 36 months on our plan! We were lead to believe that the trade in credit would be fully applied at once towards our first bill. This is a total deception tactic by Verizon to motivate customers to agree to trading in their phones without a full value applied immediately to their plan! We will be reviewing other options of cellular service because of this deceptive practice! Buyer beware.

I was displeased at the latest Verizon experience that just took place. I went to get my daughter a new phone since hers was glitching and overheating. I was told that I could not do this unless I paid the full amount of the phone. No financing options. I was not given an explanation as to why, other than being told that late payments may be the reason. I have used their (Verizon's) promise to pay and have never been turned off for non-payment. I have been a customer for over three years and I pay close to $4,000 yearly for my service. I left AT&T due to what I consider poor treatment such as this and was happy to find a company that valued the customers. Very disappointed in the company, and I'm sure I am not the only one who has been treating like just a number.

I have been a Verizon Wireless customer for at least 20 years. I purchased too the Samsung Galaxy Z Fold 3 phones in 11.2021 via Verizon. Rep spoke to Seaquanna and she added insurance for $17/month. The screen protector is cracking in the middle which prevents me from seeing certain words. I went to a Verizon store at 3825 Maryland Pkwy., Las Vegas, NV and the rep stated Verizon does not have the screen protector accessory nor was I set up with the insurance. How can they sell a product without having the accessories??? And the representative DID NOT set me up with insurance. The in store representative could care less. (See my notes below from that conversation with the Verizon Rep on 11.28.21) - I take notes every time! Each phone that I purchased cost me $1,900.00 each.

In April 2022 I was offered $700 to trade in my phone for an upgrade. I gave my phone in exchange for a $1139 phone expecting to pay the difference over time for the remaining $439. I was expecting Verizon to honor their end of the deal. Nearly a year later I was going to switch carriers so I called for the payoff. It was $824. I called Verizon customer service and they informed me that the $700 would be paid over 36 months and if you left early you won't get anymore trade in payments and you not only gave them your phone but paid nearly full price for the new phone. Very deceptive sales technique... There was never any mention of this, only we will give you $700 for my phone (which as it turns out they got my old phone for almost free) and I would pay the difference in monthly payments. So basically they stole my phone. Be very careful if you ever "upgrade" your phone with this deceitful company.

I used to be with this company, but recently switched to another provider. Verizon charged me for a hum device for 4 years after the contract ended and I was told I would not get charged. On December 12th 2022, I was put on the phone for 5+ hours to get this sorted and was told that my last payment would be my final one. I then received emails from Verizon charging me $60 when I was told this was handled on December 12th.

Verizon lies to you and ripped you off and office in the Philippines is a joke. They don’t speak good English and are a collection company. OMG. Was trying to pay my bill sn can’t long story and they switch you 20 times and they don’t know nothing. I quit. Never ever again

My experience with Verizon was a nightmare from day one. Started out bad and just got worse and worse. I started with home Internet. Had a promotion price of 35 a month. About a couple weeks later I added a phone line only and I brought my own phone with me. That was supposed to be $90 a month. After the first bill I noticed I was being charge 60 for the Internet right away and I was having problems with receiving a signal and could hardly browse webpages. In the whole eight months I called at least three times a month for problems with the Internet. Oh-had one phone line home Internet, and was paying 180 a month which I was OK with at the time even though it was much more than I should have been paying. I was told I could add a hotspot line for $20 a month since they would not Qualify me for a phone. I had to use a hotspot. The hotspot never worked from day one.

I purchased an expensive phone with Verizon. They also, sold me insurance to cover damages. BUT, now that I want to file a claim, to have the screen replaced, with NO other damages, they are telling me, "they do NOT replace the screen on this phone". The ONLY option I have is to purchase another phone. I Just paid this phone off last month. I am recently retired with limited income. Although, I figured, I would save money in the long run by paying extra for insurance. Boy, was I wrong. FRAUD! FRAUD! FRAUD! Do Not buy into their insurance plan to save $$$$. I will be switching companies immediately!

Verizon customer service representative told me they are unable to login to my account to assist me. I have had 5 ‘tickets’ created for help including from tech support and no one has reached out to me now for 4 months. I call every other week now as compared to weekly. They charged me for a month I didn’t have service and now doubled the charges and no one can assist. I even went physically into a store and they said they don’t see why the reps over the phone cannot assist me and there’s nothing wrong with my account. I have never getting assistance with my acct since the day I signed up 9/2022. I wish there was a # to call to make a complaint not the customer service #. They rather lose business than assist the customer.

Me and my wife purchased prepaid plans from Verizon as the post-paid costs were astronomical and T-Mobile, unfortunately, did not work. However, we sadly found out that they intentionally throttled speeds for us to max 2 Mbps in-spite of making us pay $45 / line which is supposed to have 5G speeds (15 Mbps + on avg). I tried to work with their customer service for nearly 1.5 hrs and my wife for an hr to no avail. Finally decided to switch over as it was a waste of our time. Even their Victra authorized stores refused to help and told us to go to their corporate stores which had 5 days wait for an appointment. I feel this a concerted effort to push typically low-income folks who get prepaid lines into postpaid and typically has disproportionate impact on people of color who are less informed of their consumer rights. Hope Verizon changes practices before a class action lawsuit comes up.

Verizon set up 5 phone lines instead of 3 and refused to refund the 2 additional lines. No bill for the 2 lines sent to us and to this cannot find them online. Verizon agreed mistake was made, then sent our invisible bill to Collections. Eventually was forced to settle part of the bill to enable me the now forced watch upgrade. Beware!

Bought a $1200 Samsung ZZ. Flip Phone. I insured it because I was still paying for it in my bill. Less than 60 days in the phone had black magma flood my phone and could not see screen so unusable. Brought to local store, asked for loaner, denied. Was told to file a claim. I did. Was told "You will get a replacement in 48 hours". Again, a lie, never received. I then received $1200 bill from Verizon, I wrote them and told them the $1200 was for a defective phone. I don't want a replacement of a phone that spills liquid from constantly fold up. They refused and filed negative on my credit report in lieu of fixing the problem. They basically put it back on me and took zero responsibility for an inept phone and I am not paying $1200 for a defective phone.

I have been a Customer of Verizon since I got out of Airborne School back in July of 2000. Fast Forward and I am retired and my spouse works for DOD and we go to Japan. Verizon suspends the account and I attempt to try and make payments on my device as it still has a balance. I am told the Verizon does not accept partial payments for devices and the must be paid in full unless you have an active account and the payment is part of your bill. So I have an account that is in good standing and I am trying to pay down on the device and the payment is refused. After Japan we PCS to GTMO Cuba and my account remains suspended. Now as of December 24 2022 my account has been suspended beyond the 3 year 3 month allowance that Verizon offers and my account has been closed. Now I again have the outstanding balance for the device that Verizon is refusing to take payment on unless its in full or 50% 15 days apart auto set to come out of my account.

First off switching from a personal account to a business account is literally almost impossible. Stores have you wait hours and when you try to get something done online you just keep getting transferred. I can’t access my accounts even though the rep swore she sent an email with a code to set up my online account. You can attempt to do everything online but you won’t be able to finish setting up the account if you are transferring Verizon lines between accounts. I’ve had an account with Verizon forever and all I’m doing is switching from a personal plan to a business unlimited. Well, now my phone doesn’t work and I can’t access my old account or the new one I set up. This is seriously a joke of a company.

The salesperson I dealt with used deceptive practices to hide cost. I made a complaint to the manager, and offered a apology, no refund. I tried to get out of my service 3 hours later, and they said it was the policy to charge me a whole month. Be careful, they are sneaky.

I called Verizon Wireless customer service to add my husband to my current Verizon account. My husband is currently a Verizon Wireless customer. We wanted to have one account and do a family plan to save money together. It was a pretty straightforward request. We worked with a customer service representative for over 1 hour to complete this request.

Crazy this company charges Americans 60 to $120 a month for garbage service. Keep ** data and then when you try to call and inquire about why your data is so slow or your phone calls or all staticky all you get is this automated system that is some complete jerk off and it leads you nowhere after about 3 to 4 times of trying to get an actual person. The thing will hang up on you. Call back. Hangs up on you again. Call back. Hangs up on you again. The company is trash - complete and total trash.

Been a Verizon customer for 12 years. The one time I actually needed them when I had a phone lost, they came up very short. I have been on the phone with customer support, supervisors, managers. I was told I would be taken care of by 2 supervisors. Then told I would not be by others. Very inconsistent. And at the end of the day I was not taken care of and the situation was not resolved.

Verizon Wireless has been a disaster to say the least. Starting from the smooth talking sales guy who promised to do "everything right", he got "everything wrong". First, our SIM cards did not arrive as promised. Turns out he noted down the wrong address. Second, I started the process a week or 10 days before my international travel and had advised the reps about it and I was promised that it is plenty of time to move and have no issues. Eventually, I walked into a Verizon store on the day I was leaving the country and had to deal with this nonsense. The folks in the store tried to help but they were frustrated too with Verizon customer service.

We trusted the rep at the Verizon store who told us we’d get $700 for trading in our old Google Pixels to upgrade. That was a lie. According to the fine print, what we are actually receiving is a $20 discount on our device payments every month for 3 years. If we pay off early, or upgrade early, the balance of the $700 trade in value will be forfeited. Customer service is totally impotent, disconnected from customer accounts far enough that they cannot make this right. The only course of action is to file a dispute for arbitration. (By the way, when you do this, they respond, in essence, with "too bad so sad, should have read the fine print instead of listening to our reps.") This is how it feels to be a dog on Verizon’s leash.

April of 2022 my bill jumped up to over 250.00. I called customer service and they told me I had to pay. Next month the same thing happened so I wrote to BBB. Someone from Headquarters fixed the problem that should have never have happened. Now this is a new phone and the other one is old. My phone was dropping calls and in the middle of the conversation they couldn't hear me. It even happened to me when I was on the phone with them. I started to keep a journal and whoever I tt at customer service I would get their name. After numerous calls they were going to send me a new one. Was that a weekend I almost had a heart attack.

I have been with Verizon for about 16 years and they have gotten increasingly worse and now have the worst AI customer service I have ever encountered. I called their customer service line and got a recording and was never able to speak to a live person. They completely screwed up my billing and kept redirecting me to their online site to make a payment. I could not log into the online service because I had it disabled several years ago when I had a stalker that somehow was able to get on my Verizon account and add his number to my account.

It takes forever to any you try to get a hold of them every time. When you finally reach someone they won’t know anything!!!! and put you on hold over and over again. Finally you realize you have been on the phone for about two hours and nothing has been resolved. When you are assured that it has been corrected in a day or two you will realize your problem was not fixed and you will have to start over. This will probably go on for a third day. If you are lucky you will reach someone that will finally know something and their job and solve it. The service is fair in most places I travel, but the price is a little high. If you could ever reach customer service and get lucky and get lucky enough to reach someone who knows their job by the second phone call I would probably give them 3.5 stars.

After each payment to my account there is a problem. Their corporate numbers NY and NJ take messages but they don't call you. They piss on you. Their regular customer service does not understand English and they ignore you and disrespect you. They are in Manila Philippines or China. Corporate sellout taking your money and pissing on you once you have problems. Their system block my calls in automated system after you call 3 times to customer services. Their tech support tell you they will call you after they make changes in the system but they don't. And they disconnect your services so you cannot call nowhere. You don't get help in their authorized locations. Good luck with business like that.

Verizon used to be the best. Not anymore. Whoever is managing their website is clearly incompetent. The last several months it's been literally impossible to log in to my account, the website loops forever, between putting in my username and password, then sending a verification text message with a link that takes me straight back to log in. It does this over and over with no way out. Heaven help anyone who calls customer service, and gets a rep for whom English is not a first language. I had to explain 5 times what the problem was, the rep kept insisting on resetting my password and was clearly not listening. Verizon is a lot more expensive than any other carrier, and they used to be worth it with their network coverage and customer service. Their customer service is no longer a justification for their prices.

I was happy to be switching from AT&T to Verizon. I traded my phone with Verizon. Got Galaxy s22 on December 22, 2022. January 1st 2023 my first bill was almost $400.00 dollars. I'm like, "What is going on." Thank God I didn't set up auto pay. I would have been screaming. I knew the sales person said my first bill would be high. But I was in shock. Now I'm thinking I should take the phone back before the next bill come out for February. Before my 30 days are up. I only have one line and the internet is a package plan with the phone. Gees!!

Updated on 3/2/2023: I will try and leave out emotion. 1) I have had verizon wireless forever. 2) November 2022 I was going to cancel. I brought a price from AT&T for 4 phones. Verizon beat it when I talked to them on the phone. I chose to stay with Verizon. They apparently then sent a different than agreed price via email. 3) I complained to Verizon in January when I saw the bill. After a while they switched me to the 5G start plan so I could retain my $22 per phone discount.

This was one of the worst experiences I had with any customer rep. I had to get my eSIM activated, the rep was asking me the same question over and over at least 10 times, my phone no, my IMEI stuff. I had to be in live chat with them for over 2 hours. The rep was extremely, extremely slow to respond, and didn't know what he was doing. In the end I had to end the chat with the issue still not resolved.

PLEASE read the fine print on EVERYTHING with this company—even if you are a current customer or are considering switching to Verizon Wireless… I’ve had nothing but problems with the service (although they claim to have the best coverage), they said I never made one of my monthly payments (when I did), & after hours of waiting on hold to get help from the customer service department to prove I made the payment, I got the run around! I couldn’t get the same answer from two different people! Finally, I was able to upload the proof of payment, but never got my DOUBLE payment refunded!

I have used Verizon in the past, but I had switched to a prepaid service. I decided to switch back. Big mistake. When I signed up with Verizon I was lied to. First, my monthly bill was much higher than what I was told it would be. Then I was lied to about being able to pay off my phones early. I didn’t have much choice but to wait until I could find a switch offer that would pay off my phones.

Unfortunately, thorough a series of "unfortunate events", I had to update cell phones twice in a year. Verizon *USED TO BE* the King of deals - you could get a decent phone, at a decent rate, and NOT have to finance it for the same length of time that you finance a VEHICLE. That's not the case anymore.... AND (unfortunately for them), long-time customers don't seem to hold any extra "pull" over any other "Joe Blow" that walks in the door. And I dare say that their "customer support" is COMPLETELY lacking and inept (that's because you outsource to 3rd world countries, where English is their second language). Sorry Verizon - you LOST a long-time customer to another carrier, and I doubt that I will be back any time soon (like you care!!!!).

Verizon sent me a phone after I canceled the order. Then once I called about it, they had no information about this phone being sent to me by mistake. Verizon had been charging me for this phone since that phone call. I have called to get it squared away and my money back. I can’t seem to get any help. I have sent the phone back and now don’t have the phone and am STILL being charged. I have already paid $500 for a phone I cancelled and sent back. I have been a loyal customer for 24 years. I’m now contemplating leaving. Not happy.

They are big corporate thieves. I have been trying to get a refund for a prepaid account that will no longer work after 12/31/2022 for over a month. I was told on November 29, 2022 I would have it approx. 15 days. It has been a month and still nothing, and I can't get a live person to discuss this. I am owed $246.00, which may not seem like much to most people, but it is a month's worth of groceries for me. They are thieves, I wish I could give them less than one star.

I returned an Apple watch to the Victra Verizon Authorized Dealer location in Lake Oswego Oregon 2 days after buying it in the beginning of March 2022 (have the receipt of the return.) I realized later, as I hadn't looked at my bill in a while, that Verizon was still charging me payments on that watch AND the data service for it (even though I had never used it.) Victra never canceled the installment plan or the data service associated with that watch. When I called Verizon, and showed them my return receipt, they refused to stop charging me. They told me Victra was required to cancel it. When I came back into Victra with my receipt, Victra said they couldn't help me. That I needed to talk to Victra's store manager. When I came back to talk to him he said, "I wasn't here when you returned it so I can't help you. Talk to Verizon." I wondered...Hmmmm...The receipt Victra gave me isn't enough for Verizon to help me?

This review is NOT about Verizon coverage. I cannot speak to that. My entire 6 month relationship with this company has been a hassle trying to get them to remove bills for services we never signed up for or were never told about. 3 months later a one-month international calling plan is still on my bill after 2 attempts to remove it. They advertise a "free line" and it will take you 15 minutes of arguing to get their rep to admit that it will actually add $60/month to your bill. Taxes and surcharges that were never mentioned are added to your bill with no explanation of their purpose. Every local Verizon store rep I've met has been evasive about providing me with an actual monthly payment. You have to cancel "promotional" plans that were never mentioned on signup or you will see new charges on your bill.

I was a Verizon Wireless customer for 20 years. I recently switched to Spectrum because the monthly cost for unlimited data is less than half what I was paying to Verizon. Once I switched, I could no longer access my Verizon account online. I received a notice for payment of a final bill, but NEVER RECEIVED A BILL. I called and they insisted they would have to charge me $5 to print and mail me a bill. A supervisor finally "realized" (Duh) that I couldn't access my online account. She "graciously" waived the $5 fee. I still haven't received the bill I was promised, but I receive a phone call and email EVERY DAY stating that my payment is overdue and that they can contact a credit company. I will pay my bill as soon as I receive it. Horrible!!!

I have been trying to upgrade my phone the entire month of December 2022. My phone was canceled 3 times. I placed a 4th order for store pickup. When arriving to pick up my phone I was told someone else had picked up my phone whom didn’t have proper identification. When speaking to customer service I was then told my order would be cancelled December 17th and I could upgrade my phone on December 25th. When trying to upgrade my phone once again I’ve been given another date to try to upgrade my phone. Verizon service SUCKS and the customer service is terrible as well. I recommend taking your business elsewhere.

I just switched to Verizon from Straight Talk and I couldn’t be happier. Before, I could barely watch a video on my phone due to horrible service despite me having the unlimited plan. My signal was also below par. Now, My service with Verizon has been absolutely amazing. I have no issues streaming and my signal is always fantastic. I definitely pay more with Verizon but it’s worth every penny. I 10/10 recommend Verizon!!!

When we called and signed up with Verizon I was told we would get a $500 per line credit for switching to them. We were also told we would receive $500 for using our own phone for 1 line. I have called several times and just get run around. I called again today and rep said he would send a link to fill out for a measly $350 rebate for bringing our own phone but could not do anything else. About 3 weeks ago lady assured me that I'd get a credit voucher but it never came. Verizon likes to make promises to get your business, but then you just get a runaround!

Such a bad experience in transferring service from ATT to Verizon, from the sale to starting service, to billing. They lied about bills, I was unable to use one line for 3 days, the other line is till not working after 5 days. I am speaking to Verizon now and writing this review. I am so furious

This a shout out to Vince, who works CS, (Allegheny county, Pa). The kindest, most helpful CS agent I've spoken with. Absolutely loved our phone call. I know most of ya'll readers thinking, "Fun? There's no enjoyment in calling cs for problems." But yes, if you get someone who talks to you like a friend, you can sense they actually care & want to resolve your issue, they're patient, gives you a few giggles along the way. Yes. It is very much enjoyable! I'm sad we both forgot about the survey rating your call afterwards. So I'm here in the hopes someone close reads this, gets him on the phone as their agent & remembers this review. Thank you Vince for the great service you provided. If more people were like this in just everyday life, not just at a job, the world wouldn't be so angry currently.

Today, Dec 19, 2022, I upgraded my phone and service with Verizon. First off, I have been a customer with Verizon for over 18 years and never missed a payment with no auto pay or credit card. With that being said in order to get the best current possible deal from them I had to get a soft credit check, autopay thru my bank and a payment from my credit card for the first line upgrades to my 2 phones ($75.00) so in effect I need to pay this money to get a better deal on my phones? Ooh that makes sense, the last being as a backup for them to charge you in case you're an idiot and don't pay your bills and close your checking account.

It took 3 years to finally move over to Verizon from ATT. There were many issues such as the Verizon representative being wrong about things such as my phone being compatible. After a full week of putting a lot of effort into getting Verizon service so to have the most reliable network (I take reliability and safety very seriously.) I finally found that I was getting the wrong pin from ATT the whole time. Only Verizon didn't have an easy time figuring out what the issue was either. Now I have had Verizon service for almost 24 hours and everyone is telling me they hear me better than they ever have and ask me if I have a new Bluetooth. No. I only have the basic S10 G6 phone and Verizon service now. They changed everything. I am very happy to be back with Verizon after 7 years but wish communication on their end with with each other was better.

Extremely negative experience with Verizon customer service representative. Promise promotion that does not exist. When I called to complain to manager Matt, he was rude and disrespectful. I am looking to change companies just because of that. I also emailed to executive resolution team and no response from them. I got a feeling they do not care about customers just care about money they are collecting from you. Extremely disappointed and frustrating to deal with them.

I have never experienced a company so flippant about customer concerns or problems. Over 6 hours on the phone with simple concerns and no resolution. Jamie ** stated that she could not help with a recurrent account set up for me as an account manager for my mother who is incapacitated. Regardless of the fact that my mother and myself went to the store with our IDs previous to her incapacitation to allow me to make changes as needed. Four hang-ups and one put on hold indefinitely.

I went to a Verizon store to add a line to my account and have both lines on one phone. The sales rep informed me I could get a new phone for $360 so I did. My next bill showed I owed $700. That was 9 months ago. It took 4 visits and more than 4 hours of my time before one of the techs got both lines to work on one phone. I have been to Verizon at least 7 times trying to get them to honor the deal for $360. Every time, after waiting at least a 1/2 hour to see a rep, I was told they would look into it and call me. Only once did a manager call me, 3 weeks ago, to ask a couple questions. I did not receive a call back so I went back to the store a week ago and was told by a rep that he would bug the manager until she called me.

I've had Verizon for the past 10 years or more. Over the past couple of years, it appears that the service is just not what it use to be. It takes too long to get a customer service rep and when they are on the line the phone will miraculously get disconnected. Many of the representatives could use a bit more training and the company tried to double charge me when I transferred from contract services to prepaid services. I typically don't do this, but it is unprofessional and disheartening that the service has gotten to this level. I'm over the top disappointed with Verizon services. It's sad to say that I do not recommend this provider if you are looking for quality service without getting the runaround.

I notified Verizon I was changing to Spectrum 3 weeks ago.. Spectrum said I needed a number transfer pin. I spent 3 hrs on a conference call between 3 spectrum staff and 3 Verizon staff and Verizon refused to give Spectrum that number. Verizon then turned off my prepaid phone and I have had no service for 2 days. I went to Spectrum corporate store, after talking to Verizon for 2 hrs, Verizon hung up on them after telling spectrum my phone was working. Drove over to Verizon. They put in sim card and now it works. But no pin number. I still am unable to change servers. I have spent altogether 10 hrs and 3 weeks. Later I am told easier to not have my cell number ported just get a new number. That is a nightmare. Do not sign up to Verizon no matter what they promise. Read the other numerous one star reviews first. I am 87 yrs old and this stress may give me a heart attack. Verizon will not make it easy to transfer your present number, this is cruel.

My ID was not accepted by Verizon. I got this ID at Philadelphia CITY HALL, it's valid and issued by the city of Philadelphia. No one called me back to try to work it out. Horrible company. I don't wish them good luck at all.

I've been a Verizon customer for almost 10 years. I've historically appreciated the coverage network and frankly never called customer service, so I was satisfied. My first attempt at getting any type of service was last month when I tried to add a line for my 14yo son. The agent at the Fuquay Varina, NC office was so inept that not only could I not utilize the new line, but I could not activate the device after 2 physical SIM cards and 3 digital SIM card attempts. It gets worse.

Very bad service and support from Verizon. I will never try any Verizon services in future. While device installation, their agent promised to give one both free usage and post that they committed to charge my account $50 per month but I received a bill for $110 with no free usage and instead of $50, they are charging $60 per month

This is the worst company I have ever dealt with. 1. I can never log onto their website. There is an issue EVERY single time! 2. I called them yesterday to reset the password and noticed my bill was about $80 too much so I asked the lady on the phone to tell me why it was higher. Spent an hour with her and still didn't understand. 3. Went to the store today to have them explain it and she admitted she had no idea why. I then ask if I can make the payment and for some reason, she can't take the payment. 4. I come home and now my daughter's phone is shut off so I go online to make the payment and again can't get in I call Verizon and she sends me a link to pay the bill and it won't work! Between phones and the high bills, I've paid this company thousands of dollars and they can't do anything!! The worst company I have dealt with EVER!

Verizon issued 2 rebates for us that we never used because we did not want to stay at Verizon - their service was absolutely terrible. So we switched but never used the rebates. Verizon went into our account and took the money for the rebates out of our account even though we did not use them. Now Verizon says we owe another 267 in rebates that I am sure we never took from a long time ago. No one can explain to me what that was for. Not the rebate department, not their customer service. Neither did they ever send us a Bill or notification on that. I am so glad I went to T-Mobile - something happened to Verizon and it's not good.

Where do I start - First, it was a ** show from day one. I ordered cell phone service, opted out of insurance and went with a different operating system. My cell phone was stolen shortly after I signed up. Couldn't get through their customer service so I ordered another line - You'd think adding another line would be a cost savings since you are bundling your service? NO! I got Charged Double - As if it was a Completely Different person. When I attempted to activate my new line, I couldn't because they wanted to verify my Identity by sending me a Text to my OLD PHONE which was STOLEN!!! I had to argue with them to turn my new phone on because although they required a SIGNATURE from me to delivery the phone, I had to give them 20 answers to every question possible, I was literally thinking they were going to ask me what my favorite color was next!

I dropped my phone in the ocean and needed a replacement. Being sticker shocked I was told of a promotion on the Google Pixel for $800. I let the guy do his thing, got the phone home and found out it was DISCONTINUED 9 months after manufacture date of 2019 and in Oct 2022 Google stopped updating it. Why would Verizon sell in their stores a DISCONTINUED phone for $800!!! (I actually found it on Amazon for $155). I returned the phone, was credited back all my money but will NEVER buy a phone from them again! As a corporation this should NOT be allowed and is truly disgrace to their customer base. Been a customer for over 25 years and this has surely got me shopping other plans. Disgraceful.

I have well over 30 hours on tech support phone calls to fix a texting & phone calling issue when they ported over my existing phone number I've had for 20 years. No one there seems to know how to fix the problem Verizon created. This has been going on for 5 months. Verizon promises to call back, they don't. I've paid my bill and am not receiving calls or texts. I'm a full time RV'er and stranded because I can't call or text for help.

I'm very upset. I tried to pick up my phone from the store after I completed my order online. I gave one of the workers my state ID to pick up my order. After 45 minutes he comes back and tells me to contact the fraud department regarding my order. According to Verizon, my account was flagged as fraud and my order was cancelled. Called Verizon customer service a few times and no one could give me an explanation of why my account was flagged for fraud. What's more puzzling to me is that while he was back there I received an email to verify my ID. A rep informed me that he had reported my account as fraudulent. My ID was valid, but I was a ** woman picking up three phones for my family, so I had to be fraudulent. I have never experienced discrimination like this before.

October of 2022 I was looking to buy a new phone and move from T mobile to a different mobile provider due to coverage issues. My choice was between ATT and Verizon. I had bad experience with Verizon from 20 years ago and I was not very keen to move to them, but wasn’t fully against it (as a lot of time has passed.) The issues I had before with them were random charges and billing problems. I spoke to ATT and Verizon representatives and decided to go with Verizon as they were offering me $1000 trade-in for my phone as a new customer and my bill was about to stay relatively similar to the one I had with T-Mobile ( $140+ to $150+). After some issues and problems and over $1000 in 3 months of bills and one time fees I had it. I went to the store to confront for the bills and for not receiving the box for my trade (to mail it to them).

I switched my company phones to Verizon thinking it would be an upgrade went with Apple iPhone pro max 13’s. First off it’s like a used car Dealership we’re not everyone pas the same. They tried to lock you in for as much money as they can get out of you but my main problem is the service is horrible. The Internet works about 20% of the time. Completely shut off, phone calls dropped, Constant no service, notification on my phone. Can’t do this because the signals down. Can’t use the Internet everywhere I go. It is worthless. Save your money. Do not ever spend a dime with Verizon. You will hate it. You’ll hate the service. You will hate the company. You will hate yourself forever switching to go to that company. I would’ve gave less than one star if I could. Customer service is horrible. They are literally a bunch of crooked thieves.

Let me start off with a simple question; If a company makes a mistake, should the customer have to pay for it? I think we can all agree that's an obvious no, anywhere else you go. Order wrong at the restaurant? They'll remake it for you without charging again, it's the right thing to do. Now let's see how Verizon handles this. I went to a store location to switch off of T-Mobile because we weren't getting good reception at home. Two trade-ins, one being valued at 350 and another at 750.

I have been having a issue with the data service and dead spots that I had not had the prior year and a half. So I filed a complaint to get someone from higher up to call to resolve the issue. I sent them a screen print showing I had .37 Mbps download and .09 Mbps upload speeds. They sent me an email and gave me a 6 hour window, 6am to 12pm Mon-Fri. I responded letting them know it was difficult to contact them during these times as this was when I was getting ready for work, driving to work, and working. I needed a couple extra hours on the back end so I could talk to them during my lunch break.

Around 12/2/22, I went online to make a split payment, $60.66 to pay for now and the $99 balance on 12/21/22. I received confirmation online. Several days later however, my bank charged both payments. After calling customer service, a helpful employee made a correction. I then received an email stating that I would be charged $10 for the service on my next bill! I'm wondering why I have to pay for a Verizon error.

I signed up with Verizon several months ago. I signed up for a monthly plan and also a phone, as part of the monthly payment. At that time, my understanding was that the agreement I entered into was one that could be canceled anytime, I would just need to return the phone or pay for it. After several months, I realized my coverage was not what I expected, especially for the price of a monthly plan. I canceled the plan and was told that I would receive a shipping label via email, with which to return the phone. A week passed, and still no shipping label, necessitating another call to Verizon. I was then told I did not need to return the phone and I would not be charged. This did not make any sense to me, as there was a remaining balance due on the cost of the phone. I tried to log into my account, but Verizon had now blocked me from accessing my account.

This company is the worst. I will never go to them again because they steal from people. They stole my phone plus I returned theirs and they hit my with over 500 dollars when I disconnected. Worst phone company.

Promotion states when you buy a new smartphone you get three "free" accessories- a smartwatch, a tablet, and some earbuds. They then stipulate you buy $1,080 in unnecessary services to get the "free" items. At a bare minimum, false advertising, borderlining on scam. Do better Verizon.

I’ve been a customer of Verizon for almost 10 years or more now. I have 3 phones, 3 laptops, 2 Apple Watches and a hotspot device. I have spent tens of thousands of dollars with Verizon in the time I’ve been a customer. I probably hold the record of the most refunds and reimbursements received by a Verizon customer. Some reimbursements were 200$ or more because of their horrible service. All 3 phones have horrible service. All laptops have even worse service. One Verizon rep even told me I wasn’t paying for wireless service. Which is absurd. Another Verizon rep said I was within 3 miles of 2 of their towers and they were pointed at me and my service was still horrible. Another Verizon rep told me I was in a high congestion area. I found that hilarious considering I’m surrounded by cow fields.

I moved from TMobile to Verizon in an attempt to get better coverage and unwittingly entered some sort of gaslighting social experiment. Our family has 3 lines, my husband needed a new phone so he completed the plan switch. Almost as soon as we switch I started having spottier cell and internet service than before. Then the spam calls started, 25-30 a day, many from local numbers - mostly some scam about medicare. So I call in to Verizon customer service for help, but they can't talk to me because, like we are in the 50's, my husband isn't with me. What?! Ok, so I get set up as an account manager, and now I'm a real person, yay. Now I call in again: