UScellular Reviews

I also learned that ** had no supervisor - can you believe this?? In fact, there was no one (NO ONE) in the whole company who could help me. He had no boss. He had no last name. He had no badge or ID number. There was no one I could complain to. There was no way to backdate the last bill. No one in the company could talk to me about this. Caveat emptor. They used to be a good company, but no more.

A year later, I was still having to call support after loading money with refill card. They told me their company was changing systems, apologized and hooked my service back up. Once it was 9 days so they reimbursed me the 9 days worth. Another year goes by, same trouble when reloading. I got to where I just expected it. I finally changed my policy to the $30.00 unlimited text and calls and had my internet that I never used removed, hoping that would fix the problem.

Then I started getting text messages from US Cellular telling me my time was running out anywhere from a week to two weeks early and I would need to purchase another card. I would call them and ask, "What the heck?" They would check their system, apologize and tell me to disregard the text, and try their best to get me to purchase a new policy that cost more.

Last year it started being more difficult with customer support. They would argue with me about my policy and try telling me I used up my "minutes," right after reloading the $30.00 on my phone, or that I went over my time allotment. I could no longer find any $30.00 cards, or the ones that cost a penny that you could have the Wal-Mart cashier enter the amount you wanted to purchase -- $15.00, $25.00, $35.00 and up. So it took me a few times to realize I could buy 2 $15.00 cards instead of a $35.00 card. I had overpaid $10.00 up to this point. So now my account balance after reloading money has an extra $10.00 on it.

Instead of service notice disconnect, now my phone was getting a little red icon that said service has been disconnected. I didn't even have the 911 access. And I would be sitting at my kitchen table or look over at my bedside table and notice my phone was roaming. I hadn't left my apartment. I have NEVER dropped my phone or had any damage to it. And the only time this would happen is right after I reloaded more money (always before due date). The little red icon would stay on for at least a day and I would have no service. When it would finally go off I would call the representatives in customer support. They would tell me the policy has changed and there was no longer any $30.00 policy. I would argue and they would check, then finally apologize and reinstate my service. I had sent e-mails and got no response last month from customer support.

Yesterday, 5/8/2015, I loaded 2 $15.00 refill cards on my phone. I woke this morning to a red Icon and NO SERVICE, not even 911. I sent 12 e-mails to US Cellular Support, 2 to Business Support, two to their Webmaster. They finally responded 3 hours later telling me, "The usual response time to e-mails is 17 hours." They checked and my account was paid up, and my service should be working well, nothing wrong with their system, my reception should be fine. However they noticed I have an older version of a phone and perhaps it's my device and that I should buy a new one at Wal-Mart. And that I should call them. CALL THEM? With what??

In their e-mail they had a blue, underlined reference to their new phones. They also responded to my complaint that tomorrow is Mother's Day and I won't be able to be reached by my children. They finished their one and only e-mail with telling me to "Have a lovely weekend." The only phones they have now have a new policy and is 5 dollars more than MY current policy. My policy was to be a "lifetime of no extra charge or raise in price." I've sent two more e-mails asking them if I am forced to buy a new phone, will they still honor my current policy or when could I expect my $40.00 dollars reimbursement? So far I have had no response. I feel I'm being "railroaded" into a higher cost and that they are using the age of my phone as an excuse as at no other time have I ever had roaming problems or red icons or NO SERVICE other than when I load money on my phone.

Even though that's not what I was originally told and I had been tricked by the representative. I didn't complain because I got the phone I wanted and am very satisfied with the device. However the device was not charging properly so on April 23, 2015 I took the phone back and described the issues. I sat in the store of over an hour and a half as he tried to charge the iPhone. It took an hour for the phone to reach 30% on airplane mode the representatives who were quite rude and snappy then decided to DOA the device but by that time I was already late for work so they told me it would take another hour and I could come back tomorrow exchange the phone.

I agreed even though I was already upset that they had wasted my time when they could have switched the phone to begin with when he seen for himself how slow the phone was charging and the fact that they all sat and tried to lie to my face and tell me that iPhones take that long to charge when I know better because I have had every generation of the iPhone. I was told to return the next day and they would exchange the phone with no restocking fee and I had the representative write down her name, what they were going to do for me and what was wrong with the phone since. After an hour and half they also agreed there was a problem.

On April 24, 2015 I returned with the phone, receipt, and packaging. After waiting for fifteen minutes I was informed that they had decided nothing was wrong with the phone and they would not exchange it-- totally disregarding the 15 day guarantee printed on the back on the receipt as a U.S. cellular policy. I called customer relations and spoke to a supervisor who agreed they should exchange the phone and noted it to my account. However that does not compensate for the time I wasted driving there all those times when the issue could have been resolved the first time, I was also late for work, missed class and had to delay my weekend trip to deal with their unwillingness to help a customer and provide good customer service and the best cell service.

I've been lied to, tricked, spoken to rude tones and manners, my time has been wasted, etc. I have never been so unsatisfied with a service in my life. I work for a company who gets discounts for their employees from U.S. Cellular as well as other cellular provider companies and I tell my co workers as well as people in other departments to never become involved with this company. I was going to add two lines to my account but that won't be happening either. As soon as I am able will discontinue service with this company. I have had issues from the beginning with my service. My voicemail never worked and they tried numerous times to fix it and never did find or fix the problem not to mention I pay a very large bill each month.

After three days going back between telling customer service they are what they call some kind of hometown outlet not a service CENTER, they say they would mail a copy and seven more of phone calls all I get is a letter from a collection agency who are from Michigan. And don't seem much more sympathetic when it comes to keeping their word when they say they call US Cellular either. Now after a year of being no longer eligible for a etf buyout after 60 days which is not actually offered directly from t-mobile but a 3rd party I'm still not paying US Cellular for their deceitful practice or crappy support.

We then tried to cancel the third phone and they said they had no third transaction or any history that a third phone was even purchased. We then just wanted to cancel the order of all phones so we did not have to deal with hassle of online purchases, they then told us repeatedly they could not cancel any of our orders since a third party billing/sales was used to mail online purchases out to customers and they were also unable to provide me with this information

Since unable to cancel the three orders which totaled to almost $1900 all I could do was sit and wait for it to post to my account. After posting with my bank, I disputed and got all of my money back after reporting the transactions as fraudulent due to being unauthorized purchases. I then tried to return the three phones that had been mailed to me since I no longer needed nor wanted them and bank was returning my funds, yet again I spent unnecessarily time on the phone with customer support, billing, sales, and customer relations to try and find an address I could send the returns to.

They kept bouncing me around when all I wanted was an address. I told them time and time again I did not care about a refund as the bank had refunded everything and just wanted an address so I could return these phones to the correct place. I told them if I could not get an address I would send them to the third party manufacturer/distributions center instead of sending them to a returns address. They did not care about this nor give me the correct address to send the three iPhones so that is what I ended up doing. I was then told later that for the prepaid plans they don't even do returns.

What kind of company will charge you for an extra $600 purchase you never authorized, and then not cancel the transactions when you ask for it and then make you pay for the phones, and on top of all that refuse to do a return? It baffles me to no end, really sickens me to the core. I can't imagine this is the first time someone has tried to return an online order. And what if I hadn't had a bank to cover for their bad business? Their online purchases as well as customer support need some serious evaluation. PS. Only good thing about this company is the service; charges and customer service are some of the worst I have seen to date.

When I requested to change the address over the phone, I was denied because I wasn't my husband which really shouldn't have mattered since both of our names are on the phone plan. I tried four or five times on each of the bill statements to have our address changed. I filled out the form and stuck it in the envelope with our payment. Every month we'd get the statement with the little yellow sticker that indicated it had been redirected and the wrong address on the statement. I even highlighted the box that said address change. I wrote on the form saying to note the address change. I wrote on the envelope flap that there had been an address change! My husband called recently to inquire about our balance because once again, we didn't receive our statement. He requested to change the address which we assumed they did while we were on the phone with them.

Guess what I received in the mail yesterday? A letter from US Cellular sent to the wrong address and once again redirected with that yellow sticker. What did that letter say? "It has come to our attention that you have requested an address change." Are you serious!? If you've noted I've requested an address change then why did you send this letter saying you noted the change to the wrong address!? And if I can't make changes and only my husband can, then why did you address this stupid letter to me and not him!? So yes, I hate US Cellular and would love to change back to our previous carrier but we can't because US Cellular is supposedly the only phone company that works in our town. (A review for another day perhaps.) Get your mailing addresses and ** in order US Cellular.

So now do yourself a favor stay the hell away from these fun loving creeps because the truth is I think I was over charged for the iPhone 6? I'm going to check but $311 seemed steep just the 16 gig ~ end this rant. I hate AT&T too. Grrr that's another story I'm save for the AT&T people ok. If I had to tell anyone how to buy/get plan is say go in knowing they could carve you up for $5 bucks is ** the attitude is and so what company is good???

If I had not called the company for the info on the phone it could have been sold, used, activated under any number. Fortunately the woman at the telephone service relogged it under my name and reported it lost. This is just the usual with their make a buck, who gives a bptz about service sales people. My cell phone service has cost me at least 3x what it should just due to their sell it and find out later what really should have been sold to me. I am not sure all the cell companies are this bad but I know AT&T was. We are limited in choices here in rural Oregon. I would change carriers if it would make a difference.

We also had 2 insurance claims in November of 2014. Our insurance doesn't give you a loaner phone- you’re suppose to get it next day air. Well one phone took 5 days, the other phone took seven days and I might add, we have a business account not a family plan. So it was very hard on us at the holidays to go without two cell phones. We lost jobs in that period because customers were unable to get a hold of them. When we complained and called them several times we were told, “deal with it, it's the holidays” (ARE YOU KIDDING ME). I'm asking for a ten year audit on my account to see how much over charges they have charged me and the financial department laughed at me. I’m hoping the FCC can help me.

They shut our phones off so many times and gave me $1500 bills at least twice a year, I just couldn't do it anymore. I actually started having panic attacks over the bill every month. It isn't a matter if they did over charge me, I know they over charged me, it's a fact. I just need outside help to prove it and help me. Again 23-24 year customer, I was laughed at all the way out of the door. Their service has went from a 8-9 to a zero and the financial dept is negative 50 - just horrible to deal with.

This last bill period they shut off phones and told I set up a payment for around $650 then I was told $2010 then another person told me $1250 - which one is it? So they picked the middle one, can you believe that, WOW?? I see why there's thousands of complaints, I only wish I would of left 5 years ago. I’m very un-happy with this company.

I'm going to file complaint with the BBB and the Wisconsin Department of Agriculture, Trade and Consumer Protection. PLEASE HELP ME OUT. My new phone number is **. Yes after 24 years they wouldn't let me keep my business phone number unless I paid this ridiculous amount on the bill. 24 years business account and they treat me like this. I really can't believe and I waited 5 days before writing any complaints just so I could be calm when writing the complaint.

The new phone quit shortly after I got it. I went in and rep couldn't figure out if it was the phone or battery so she requested new of both. The replacement was white. They make you use your old back and mine was blue. There was no battery. I called and had my call lost in a transfer. Called again and was asked "well is the fact the colors don't match really a problem?" Was told repeatedly to turn one the phones on couldn't no battery. Finally after a week of no phone I get a replacement. Called to activate the new phone was told the reason I couldn't access the internet was it took time to update.

I called back 3 hours later to find out he missed a step. This last rep actually gave me credit for having no phone for a week. I WILL NOT BE RENEWING. The last two months experience and being LIED to has wiped the last 14 or so years of service out. Look at the two bills before and after. Did it save me lots of money? NO.

I wouldn't mind paying for a phone to put it on our plan. Here's my problem: that phone that they claim retails at $800 is discounted at $199 renewal pricing. Next month it will be $99 and within 2 months will be as low as a penny. I saw earlier this morning that their stock had went down in price. Maybe someone had accurately predicted the number of passed off customers who are going to cancel their service after going in to upgrade their phone, and getting the news about their policy changes for the first time.

We explicitly asked Ray what the activation fees would be per device, how much to expect our monthly bill to be, and whether or not the tablets were actually our property or if there was more to it. We asked each of these questions multiple times because it did seem too good to be true, and it was. Ray assured us that there were to be absolutely no activation fees for any device as it was done during the customer appreciation event and were adding a line. Ray explicitly stated that our bill should be no more than "$150-$160 per month." Ray responded when asked about the tablets that they are "100% yours," and that they would not incur any further charges.

Since that day, we have contacted US Cellular customer service on: 12/27/14 at 04:04 pm for 33 minutes 49 seconds did not take note of representative names and 01/23/15 at 04:04 pm for 33 minutes 39 seconds name of last representative spoken to: "Curtis **" (upon being asked twice to spell his last name our friend Curtis lost his ability to speak clearly and mumbled nonsense instead) in regards to the fact that our bill has contained activation fees for our devices that we were obviously lied to about as well as the fact that our bill varied from $341.78 on 12/27/14 to $256 on 01/23/15 after being quoted a range of $150-160 multiple times by Ray.

During the initial phone call on 12/27, representatives argued that there was nothing that could be done about the activation fees and that we are liable for them regardless of what we were quoted at the point of sale. They called the location at which we set up this plan and Ray denied telling us that there would be no activation fees. After asking to speak with management, the activation fees miraculously disappeared after Jennifer threatened to simply disconnect the service if they are not going to hold up their end of the agreement.

Jennifer called again today (01/23/15) after getting off work to discuss setting up a payment plan for the incorrectly quoted/charged fees. Jen was asked by the first rep if she was able to pay $128 today. She was unable to do so, but the rep was helpful in creating a payment plan to pay the bill by Feb 13th 2015. When Jennifer inquired about why the bill was not reflective of the quoted monthly price, she was transferred to another rep to assist her. The second rep attempted to rudely explain that we were seemingly dumb for thinking that the tablets would only cost a penny. She explained that each tablet is considered its own line and adds monthly charges. We asked and were told that this absolutely would not be the case by Ray. The representative refused multiple times to allow Jennifer to speak to anyone else to try to remedy our problem.

Jennifer finally got this wonderful woman to transfer her to a third representative, Curtis ** who explained that we were provided with incorrect information from the very beginning. He said the only thing we could do was return our devices to the store they originated from in good condition with the chargers and pay to have our service disconnected on top of our outstanding bill. When Jennifer inquired as to why we would do that simply because the company and its representatives obviously did not do their job properly so why are we liable for it, Curtis stopped responding with anything except repetition of the same suggestion. Jennifer obviously became frustrated at the ease with which the company exhibits when accepting money or creating excessive charges versus the complete inability of any employee we have come across to simply help without first lying or beating around the bush to do so, and that's IF they do decide to help at all.

Our very first email received from the company quoted us $160 for our first bill on 11/28/2014, and when Jennifer called to pay the number magically became roughly $94 via some form of magic that the reps could not explain then either. We did not note the time/date of this call. I do not wish to discontinue my service with this garbage company, I want simply to pay what I agreed upon with the salesman. We will not pay for lies, and refuse to budge on the numbers and services we were quoted and assured of multiple times simply so a salesman can make himself look good.

When I finally did receive a bill - it was for $800+ (for 2 lines)?!?! Within one week, received another bill with a different dollar amount and a week later ANOTHER bill for a third amount. Numerous calls and many, many hours, days later; I find out that I've been erroneously charged almost $300 for a phone they sent me (did not work) so I returned it - they never credited me for it. They told me it had not been returned; thankfully I had kept the tracking # of the return label that THEY provided me with. I looked it up and found that they HAD received it; just "lost" it somewhere on their end.

Prior to cancelling; I called to confirm that neither line was under contract (to avoid term fees). I was assured that BOTH lines were free to cancel with no termination fee. So I switched to AT&T, cancelled with US Cell and later found that they DID charge me early termination fee (approx. $216). When I called back (again), rather unhappy for being told one thing and then charged another; I finally spoke to a manager with active brain cells in her head that told me "Whoops!" the termination fee was to have only been for a portion of a month - so $12.60 rather than $216!!! That's a pretty big "whoops". The final bill I received is approx. $500+/-.

I called to contest it and file a complaint for how poorly I was treated every time I had called - told different stories by different people, unable to give me specific account information, serious erroneous overcharges, etc. The gentleman said he could only credit my account $116. I told him that I was expecting MUCH more than that for the horrible service, overcharges, billing problems, etc. I have spent approximately 60-80 hours of my personal time to get this resolved! Whose attention does MY bill go to when I send it to US Cellular's AP department??? To date, the $116 was never credited to my account.

They sent me to one collection agency in Georgia - that was making collection calls to my 12-year old son. I filed a dispute, provided them all information backing my dispute and they said they would get back to me. I had to follow up with them as they NEVER called me with an update. Only to be told that US Cellular rejected the dispute and I was responsible for paying the bill in full immediately. I asked them to send me copies of all correspondence relating to the matter; threatened to contact the FTC on both US Cellular and themselves.

I never heard a peep back from them (this was in early/mid summer; 2014). I just received a letter from a NEW collection agency; demanding payment. I called and notified that I had disputed this already and considered the case closed since nobody had responded to my prior request for documentation. I asked that THEY provide me with details (invoices, conversation notes, credits, overage/termination/equipment charges). They sent me a copy of the final bill from US Cellular (which US Cell never bothered to send to me; nor was it available online). Alas, the saga continues and it looks as if I will be wasting more of my personal time, attempting to resolve THEIR problems.

This all started due to USC Black Friday event info being emailed to their preferred customers before the offer went to the public. What a joke. I called USC after a few days when, after repeated tries, the link never had any information. The CSR, after talking to someone else, came back to me and rattled off what the special was. I could hardly understand her so I asked for the info to be emailed. She couldn't do this. They didn't want everyone to know. REALLY?!?! So I went to the FCC. In the mean time my husband needed a new phone. He got his phone for 28,000 points and a $40 activation. When USC replied to the FCC they never addressed the real issue and replied I had taken advantage of buying a phone for $.01. Because I was a 15 year customer they credited us the $40 activation fee for my troubles. I called USC and asked just WHAT was going on. Did we get a phone for 28,000 points or for a penny. If indeed I got the phone for a penny, I wanted my points back. As usual the CSR had to talk to someone else. She came back to me, and because I was a good long standing customer, they would give me back my points. Yes, I got my points and the credit of $40.

People, FILE YOUR COMPLAINTS WITH THE FCC. It is the only way to let this regulatory agency to know what is going on and eventually do a full investigation into USC. My niece has had nothing but problems with her charges for her data plan and it is costing her hundreds and hundreds of dollars. We believe her 4G does not disconnect when she is connected to WiFi. FCC here she comes. With what she has paid for data overage charges, she could have paid less to get out of her contract for 3 lines. If there was a carrier in our rural area that had decent coverage, we'd be gone. USC is NOT the company they used to be. They have no morals or ethics. They change their rules and guidelines by the minute and no two people can provide the same answer or solution.

We were also never notified that the plan was dropped - unethical? I would say so. We waited until our "contract" was up and then dropped my son's line. My mother, myself and other family members stayed on the plan since it was the most economical for our elderly parents. We needed to get new phones, so visited the US Cellular store in our area. We were told by Shannda that the lowest or least expensive plan we could get on was unlimited calls and texting and 10G of shared data (We needed data for my nephew.). It was not until we were talking to a customer rep regarding a very large unexpected bill that we discovered that we could have a plan with only 3G and it would have cost us a lot less.

Unfortunately, we are now stuck with them for a while because you can't buy a cell phone outright from them anymore. You have to pay about $7 a month for a flip phone and about $13 a month for a data phone. If you try to cancel before the phone is paid off, you have to pay full retail price for it. No more 1 cent phones or value-priced phones! If you are ever owed a credit, you have to wait for it. They won't allow you to take the credit off your current bill, which it actually should have been taken off of anyway. Others are correct in stating that if you talk to numerous customer reps about the same problem, you will get a different answer from each of them to the same questions. Can't wait to get away from this ridiculous company. Will NEVER go back!! BTW - would have given them a quarter of a star if that had been an option!

Next bill was the high bill I received before. I stopped at the store again, but ** was no longer working there. I talked with the store manager, who called someone and told me that the higher bill was correct but took off about 10%, but I would have to start paying the higher amount from then on. They have me locked in now, if I cancel the cancellation fees will be extravagant and I would lose the deposit. I was told that I only get half the deposit back. I feel like that the FCA should look into the US Cellular's practices. Also maybe the states fraud divisions since it seems to be happening to others.

Apparently I wasted our time because on the 21st of December 2013 US Cellular started their auto-pay program and it decided to pull $400.00 from our checking account! So now I have been paying for smart phones that were dropped in October and they decide to pull $400.00 dollars because the auto-pay system hadn't seen any of the bills I had paid from October to December which I might add were paid as smart phone billings. At this point, US Cellular owes me approx. $660.00 but will not discuss the matter. They look at us as if we're crazy. Enough was enough... We went to another wireless provider and all has been well. BUT HERE IS THE CLINCHER!!!!! All this took place in January 2014.

I haven't heard a word from US Cellular Until December 5, 2014. I received a letter from a collection agency wanting me to pay another $390.00 for the account that became delinquent in January. At this point it's becoming rather humorous. I called a lawyer and he told me this is an all too common occurrence and some companies really aren't interested in trying to find their own errors. Here's my solution after speaking with a lawyer, I'm going to keep records of their incompetent behavior so as to alert the public to be extra careful because of what is happening to me... Oh and by the way, I will not be paying the collections bill.

Two days later we received a bill saying that we owed approximately $500, again telling us not to pay yet because they were experiencing billing system issues. A couple days later we received another bill telling us we owed less and again not to pay because they were experiencing billing system issues. My wife eventually called them and they told us that within one week we had to pay a minimum of $400 by Friday, or we would be disconnected. There was no way to come up with $400 for in such a short notice.

I did not pay the $400 and our service was disconnected. They would not work with us. I was dumbfounded and disappointed, as I had no complaints against them and really experienced good phone service. It was the best we have had in this area. We ended up with T Mobile, which is not nearly as good of service in our area as U.S. Cellular. We received a final bill of about $1,200 from U.S. Cellular and had to make payment arrangements by 12/12/14 or be sent to collections.

We received a bill from Convergent Outsourcing, Inc. (collections) dated 12/08/14, stating that the final bill had been sent to them. I contacted U.S. Cellular on the deadline date, 12/12/14, to make payment arrangements. U.S. Cellular told me that because I did not call by a certain time they had just sent it to collections on the same date I called. I advised the employee that I was calling his bluff and that it had been sent to collections earlier and told him about the bill from the collections company dated 4 days prior.

He stammered and stuttered and told me there was nothing he could do at this point. I informed him that I was pleased with the service his employer provided, but this billing practice was unethical and deceitful, to which he AGREED! Does anyone have any suggestions on how to reverse this unethical practice? I am already in collections, but I would like to protect future consumers from this unethical business practice.

I have been a loyal customer for years and I was frustrated with their response to this matter. I sat on the phone for three hours talking to different "tiers" of associates and was told the same thing by each one -- "if you would like your service restored you will need to pay in full, will you be paying with credit or debit today?" NEITHER! I made a payment arrangement for these bs charges for a reason!! I also asked to speak to a supervisor and was told I could leave a call back to an alternate working number and wait 24 hrs because they are helping other customers. Their service is horrible!!!!! The 'customer is always right' idea is a thing of the past and these people think it's okay to argue and disrespect a loyal customer??? I have had enough!!

Shame on you US Cellular for treating such a loyal customer of over 19 years in this manner. Now I find my employer is closing the doors of the mill I work at and am locked into this raw deal that they have created to add to an already stressful situation. Having to pay a connection fee for each phone every month is such a raw deal. I implore every other customer who feels the same way to strongly express the same disappointment frustration with this service provider of the methods used to add to their coffers. Extremely disappointed. Stuck with a bad deal.

The store manager set up my new tablet and did not tell me that was a requirement. I called the us cellular service center to request help. They agreed to a meager $50.00 adjustment on my bill. I have also had billing issues the past several months; not drafting due to system changes, overcharges, statements not getting mailed until after bills were past due, etc. After 15 years of being a us cellular customer with few issues until this past year this was my breaking point. I will be changing companies even if I must change numbers.

It is a pain but there comes a point that you must stop the putting up with poor service esp. when there are less expensive carriers available with no contracts. US Cellular... to you I say your lack of service will close your company doors. Long time customers are gone. My 3 children left last year and suggested I do the same. I held on expecting this to be temporary and hoping I would not have to change numbers; I was wrong but US Cellular is the real loser.

Why should I have to sign another contract for a discount to thank me for my service? Perhaps it's that you don't really care about someone's service to our great county other than as a marketing tool? If that is not the case, why would they need me to sign another contract when all I wanted was the remain months of my contract to have the discount applied & perhaps I would stay with them at that rate when my contract expire? However, in light of their obvious lack of sincerity in their pledge to honor vets & service members, I'm probably not going to remain a customer of US Cellular... even if it means paying more elsewhere. There's something to be said for integrity & honesty in business.

I called customer service to find out what happened and why does it seem as if we are making 2 payments when we should only be making 1 payment. I was informed because I purchased the phone my bill gone up $40 a month. I told the rep I spent my loyal points so there should not be any extra charges. I earned the points was able to purchase what I wanted or needed. I was told by the rep even though I used my points I still had to pay for the phone so they can get the full price for the phone. I said then why do you call them loyal points when they are actually SUCKER POINTS. He said, "With the new plan you signed up with when you purchase your phone with US Cellular we need to make sure we get our money for the phone." I told them the company puts a phone on sale but in reality customers are being charged extra a month to pay full price either way you go.

I told them I can buy a phone on eBay or from someone else and wouldn't have to go through all this and I would still have my regular bill. All reps and manager agreed and told me that there are risk to buy from someone else. I informed them when you buy from eBay and if there is something the seller does not enclose in the auction such as if the phone is stolen or is already signed up with another contract then you make a claim and eBay refunds the money. They also told me that I can't tell my story because it would be slander but I know if you are telling the truth then it's not slander. It's a fact and everyone that uses this service should have the right to read and learn the poor customer service and the hidden fees.

I know I am researching with other companies and most of them are advertising they will pay for your termination fees. I am so done with US Cellular! I was on the phone an hour and half yesterday and again today. I am letting everyone know that US Cellular is getting greedy and when you get greedy then things start going downhill. I was never once told if I use my points to purchase a phone I would still have an extra $40 a month to pay for the phone. I love my old plan before the family plan, but the store sales person made it sound like it was a better plan than I had. I WANT MY OLD PLAN OR GOOD BYE US CELLULAR! PEOPLE BEWARE OF THE PHONE UPGRADE. You may be paying $500 or more for the phone that you think you only paid $300. This is a courtesy post to warn people you are paying too much for your phone! Good luck but if there is a mistake on their part you need to know they will change the story each time to confuse you and tell you about other plans that don't even exist... US Cellular need to be stopped.

I called and they said I exceeded my usage and I said I knew and so what, just charge me as usual. So as she is confirming my terms she informs me I am paying $15 per GB for overage, yes 3 times what I was quoted. I told her what I agreed to and she said there is no such plan. I asked her why I would have switched off my old plan for a higher priced plan, she said "I do not know." I said switch me back. She said "that plan is no longer available". I asked for a copy of the recording or transcripts of the recording from the confirmation of my plan switch, she said "We don’t always record them." I had to agree to the $15 per GB overage to get my internet back on and I asked for a printed copy and she said "We don’t give them".

So I was defrauded into a 2 year contract that makes me pay more for usage for no better service. It’s not faster or anything, just more money. I have no means to prove what was said that day and nothing in writing since they do not operate that way. I have no way to get out of it short of handing over $150 for early termination or face credit issues. I asked her over and over why would I or anyone switch to a higher priced per gig plan? She said "I don't know". I wish there was something I could do but I see nothing, just trapped, scammed and screwed. Beware, record the call yourself before you deal with them.

So wrote a letter to CEO or upper management, secretary or assistant called.... the BEST she could do is credit our account 20% which is about $16 dollars, not $50 each month so for only 3 lines Samsung Galaxy 4 NOT the new 5 phones and only 6G we will be paying an extra $600 dollars this year...... TICK TOCK..... can't wait for this contract to end. I will spend the next 22 months blogging and telling everyone I know to BEWARE. Their BEST is not even close to acceptable.

I contacted US Cellular to let them know what had happened & what I was trying to do to fix it. They apologized for my problems, told me to check with my bank to get things fixed. Meanwhile, several days later MY US CELLULAR PHONE WAS SHUT OFF! I went thru their site again, could not pay my bill AGAIN (my bank account at the time had more than $3000 in it - more than enough for a $200 bill). I tried my credit cards and there was a block on them too (though the bills were paid in full and the max had not yet been reached), so I went back to my bank's bill pay and again, it was going to take more than 5 days to send off a check. I contacted US Cellular CUSTOMER SERVICE (what an oxymoron) again to let them know there was obviously a problem on their end with my billing. It still took a full week before I finally had cell service again. I am a senior citizen living alone with some disabilities and this has been my only phone! I am looking into a prepaid cell phone now with anyone but them!

WI-D.O.T. advertises that calls made to 511 (road and traffic info) are free. US Cellular is telling me these extra charges are commanded and remitted to WI-D.O.T. I emailed the D.O.T and they confirmed they do not charge for 511 service and they receive no renumeration from US Cellular. I asked them to get to the bottom of this scandal and the D.O.T, stalled. I contacted WI-DATCP (consumer protection) and wrote a formal complaint. It was investigated and determined that US Cellular was in fact charging fees for 511 calls and retaining the money. I insisted that WI-DATCP determine broadly how many customers were involved. They didn't do this, they only investigated/resolved my individual complaint.

US Cellular responded to the WI-DATCP that they had accidentally, inadvertently charged me for the calls. They refunded all of the charges to me and gave me a $10.00 credit on my account. US Cellular also wrote that they would look into all customers to ensure no customers paid for these calls or if they had that they would receive refunds. I'm 100% certain this never happened. WI-DATCP didn't order or request this, US Cellular never posted the issue on the website or sent customers a letter informing them of this 'error' (wink, wink). Check your bills! US Cellular should be taken to task for this in general, and you should get a refund. Consider how many days of winter, how many US Cellular customers making calls to 511, possibly multiple calls daily. Big bucks for US-C. Money that they stated was charges demanded by and completely remitted to, the Wisconsin D.O.T.

When I called customer service and explained the situation to them, they told me they would fix the situation. It took them four months to fix the situation. And then when I asked them to credit me the $100.00 dollars I overpaid, they told me that they couldn't refund me the money, because I had two separate accounts. Even though it was their mistake that caused the overpayment in the first place. In April of 2014, I made the decision to leave them and their stupidity behind. The service ended on April 2 2014. Today is June 10 2014 and I have yet to receive my final bill. My current provider is willing to pay the ETF but they need the correct paperwork. Hello Better? More like Hello frustration!!!!!

I then received a collection notice from ANOTHER collection agency, Southwest Credit System, who told me US Cellular had turned the account over to them for collection. I talked to a Cheryl or Shirley there who had me re-send all the information sent to US Cellular to her at 972-300-1701 (on Dec 20, 2013). I did this, including the police report and identification information as requested. I also, again, talked to US Cellular's fraud department who told me that there was nothing they could do until they received the information from the Credit Collection Agency - although their customer service department had previously instructed me to go to one of their stores and fax the information to their fraud department (which I did on the same Dec 20th date).

On May 14, 2014, I received ANOTHER collection letter from yet a third collection agency - CBCS credit. I called them and told them I had already resolved this issue and they told me that I had to send AGAIN (!!) the same information that I had already forwarded to both the previous collection agency AND US Cellular. I also called US Cellular's fraud department, and the representative told me that they had no record of any of the prior conversations and documentation!! She told me that she couldn't do anything about the account until the collection agency forwarded the information to them.

This is harassment!! And, it continues to adversely affect my credit which is acting like a yo-yo...adverse information goes on, comes off, goes on - it's nuts. I am a 65-year-old, handicapped white female. The person who took out the account is a 22-year-old black male. He was arrested and by now is most likely incarcerated. The public record is clear. It's been forwarded many times. I have never had a US Cellular Account and will certainly NEVER have one.

May 2013 I go to the local US Cellular store to cancel my contract and shut off the phone. I am told I have to wait till November when my contract is up. No one can explain how the contract got extended. From May to November my service became unbearable. Dropped phone calls all the time. Call customer service. HA. Sit on hold for a minimum of an hour only to be treated as if I was wasting their time and most times I got hung up on. November I go to the local store again to cancel my contract and shut off the phones. I have to wait until May 2014 to cancel my contract. Again no one can tell me how the contract got extended. Three more attempts to call customer service over the next two months finally I got through to someone who could explain why my bill shows a balance owed even though I pay in full and round up each month.

I am told their bills run a month behind and I am actually paying for next month????? So January comes along and I kick and scream enough that all of a sudden I can cancel my phones but I have to pay the bill in full. All of a sudden this company is my best friend. They want to know what it will take to keep me because I have been such a loyal customer for so long. Too little too late. I paid the bill, the amount they said I owed, and cancelled the contract and phone. Two weeks later I get the monthly statement from US Cellular to see there is a credit on the account in the amount of $28.59. I have called twice not to get this money back from them. Here it is April 18, 2014 and they have not refunded the money. I called on April 7th and was told by the young lady that they had to make sure there were no outstanding balances or charges due before they would release the funds back to me.

How could I cancel the contract and phone if I owed them? They made me pay in full before they would cancel!!!!! Now here it is April 18th and still not refund so I call again. I am told a check was issued on April 10th and it would take 2 to 3 weeks before I would get it. So if I had owed them this money you had better believe they would have charged me at the very least late fees and maybe even interest but not if it is them owing me the money. I will never deal with this company again and I urge those out there not to deal with them either.

Very upset and not sure where to go or what to do from here. Plus I go into roam when I go to bigger cities that should cover US Cellular service. It shows a wide range of coverage, but apparently that is just for calling. Can't even use my GPS. I'm very unsatisfied and will never go through US Cellular again. I ended up purchasing another phone identical to the one that quit working less than a week after I bought the original one, since I needed a phone. $260 for two phones in two weeks. Wasted money. Don't buy US Cellular. Their customer service is the pits.

It WAS Never straightened out. And only got worse. I went in Person to US Cellular Store and US Cell Representative even said things were not correct. Payments were not Credited to account even though Account DID show payment sent and received. He said would Straighten Out. This never Happened. After over 6 months of this - March 2014, I called US Cellular and Cancelled my account. They tried to get me to stay with them. I told the Rep - you could give me FREE Service and I would Not stay with your Company! I Do Not Like Lies and Mismanagement and the stress their company caused Me.

While investigating the case and reviewing dates, it was discovered that many of the payments made since July 2013 were not even posted on account until months after payment was deducted from checking account. Some of the payments weren't even posted until after I canceled my service. Over 6 years with the company and no apologies and no help in getting their error corrected and my credit repaired. You can't even call and follow up because customer reps say they can't help once account is turned over. You have to speak to financial reps who keep saying they can't see the details because account has been turned over! Please advise if anyone knows how to get this resolved.

Now Phones are back on but then start getting two separate bills different account numbers. More calling, waiting on hold for hours to find out they didn't totally cancel the original account and still give us a new one. More hours on the phone to them trying to get the accounts merged. One associate tells me we are keeping the original account, the next assoc tells me the new account. So we paid on the original account and few weeks later we get shut off again. More hours on the phone (oh you paid on the wrong account pay on the new one), get turned on hours later, then get shut off two days later for not paying the other bill. Status still in limbo, have not gotten three accounts merged and we still owe more money for no reason. All I want is One Account, One Normal Bill every mo.!! Not too much to ask after being a customer for 10 yrs!!!

So then I received a letter that my service has been cancelled, went into US cellular site and was told my phone is cancelled unless I paid the balance. Asked how they can just turn your phone off without notice and especially when I have been paying double payments, the lady who helped couldn't explain other than there's more of us out there. I am not legally obligated to pay the contract charges due to them by cancelling my phone.

So at this point I was paid ahead 2 months. No bill in Sept or Oct and since I was paid ahead then I did not worry about it. My payments have been the exact same for over 4 years and I felt confident. BUT then in November OMG... I got a bill for over $1000. I called and asked what the heck and they again said that it was just billing issues with the new system and to watch for the next bill and the corrections. I was assured at that time by USC that the only thing I owed was for November which would bill in December. They asked for my bank records showing proof of the multiple payments from Sept so that proper credit could be given (And now guess what is missing??? You guessed it! The documentation from my bank). So I sent my usual payment trusting that a great company that I've been with for over 10 years would make it right and was then charged fees for not paying the balance... This went on for Dec, Jan and Feb as well. At one point I was even being charged for a 4th phone and data plan that I don't even have.

Yesterday I was shut off and boy was I impressed with what I was told from the Financial and Customer Service Dept. That I was shut off for nonpayment. I asked them to review the documents that I sent and there is no record. I asked them to review with me my payments that they have recorded and I asked them to show me how my bill went from $169/month to $1000 with no other fees. There no answers to be had... I spent nearly 6 hours going back and forth with the different dept. and got nowhere. I even asked the man I was talking to, "Do you see the computer screen where it shows July, Aug... Feb payments? Do you see that they are the same payments as for the 6 months prior to July? Do you see that there are no extra charges?" He said yes to all of those and then when I asked "Then how do I have a $998 bill?" He said "Because you have not paid your monthly payments." So... now I'm a happy Verizon customer. I'll fight the company and credit collections if this goes on my credit rating... USC problems should not be ours to contend with.

Our hold times for Customer Service became ridiculously long... My personal longest was 2 hours... and since my store was an agent store, we learned that we would no longer be in business... It seems retail stores make the company more money than agents... However, our store was known for its excellent customer service...US Cellular could care less about its customers... So take it from someone who knows from the inside, RUN, don't walk, away from this company... The only thing they understand now is GREED!!

I was put on hold again waiting a total of 3 hours until finally someone picked up the phone telling me that the department I was on hold for was now closed??!! I just couldn't believe this!! I was so upset... I ask when my contract date was up and she said November of 2014. I thought about paying to cancel my contract but wanted to think about it. Well today, I was going to pay my bill online and again I can't do this because the site is so screwed up I can't pay online. I tried last month and it was the same way I had to send a check because you can't get it to work!

I decided to call them about the website not working today and was finally able to speak to someone and ask them the amount to cancel my line... The guy told me that the contract was not up until Sept 2015????!! How can they change things like this?? I have had it... That place is horrible....I can't take anymore. They have closed almost all their stores, the service sucks and, they change your info to whatever they want it to be!! US Cellular is the worst company... Don't do business with them, THEY ARE A NIGHTMARE!

Instead of cancelling, at the end of the 18 months they turned it back on and out of the blue, I received a collection account notice for an amount in excess of $1,000! After many calls and personal visits to the store, I was finally able to get that resolved and they cancelled the amount due. I was even able to get my old number back... great job US CELLULAR… HOWEVER… I'm sure that under their new policies, they would have fought me to the bitter end and not given an inch.

Due to some financial reversals I fell behind on the bill. I have been making more than the minimum payment and slowly catching up, but apparently, that is not enough. My bill per month is approx. $100, I went in to the store and paid $150 yesterday and was told by the sales manager that if I called the 800 number he gave me and explained the situation, he was sure that they would take the $150 as a good faith payment and extend the deadline to pay the balance...WRONG.

I called the 800# and, after being on hold for 1/2 hour, I finally talked to a young lady which tried to be helpful, but could only keep repeating her mantra that I must pay an additional $184 by the 16th or be disconnected. I explained over and over that I had no way to do this as I was down to $126 in my bank and would receive nothing more until the 26th, when I would be able to pay the outstanding balance. I finally asked to speak to a supervisor and she spoke from the same script... “Sorry Sir, there is nothing I can do. You have to pay the outstanding balance by the 16th.”

It would appear that US CELLULAR no longer gives anyone any authority to actually make a decision that falls outside of the guidelines, and has NO interest in helping a long-time customer or in keeping a long-time customer. One would think, with the amount of money they spend on getting those customers VIA full page ads and promotions, they would do everything they could to keep them, but apparently that is not the case. I think it is time to change companies, as I doubt that a company that is willing to squander money as they are, and has so little concern for their clients as they have, is long for this world.

After the billing disaster of 2013 with their "upgrade" of their billing system and nothing but messed up phone bills, I finally pulled the plug two months ago when I went into a local U.S. Cellular store because I saw that I finally had enough "points" for the new LG Wine flip phone, which is the ONLY decent phone left on the market with US Cell, only to wait for an entire 2 HOURS before finally being waited on (and this was on a week DAY) and finding out that I would have to pay $35 to "upgrade" and renew for TWO YEARS just to get a new phone! Screw that! I canceled immediately and went to Target and purchased a no contract phone.

Now I pay only $30 a month, get more minutes and texts than I would with US Cell AND I did not have to pay an activation fee, no fee to change my phone number and paid only $5 bucks for a simple flip phone that is very similar to the LG Wine that US Cell was trying to rip people off by selling it for $150!! STEER CLEAR OF U.S. CELLULAR! GO WITH A NO CONTRACT PLAN THAT CAN BE PURCHASED FROM WALMART OR TARGET! YOU WILL HAVE LESS STRESS AND MORE MONEY IN YOUR POCKET!

US Cellular stop service on January 16 before my TracFone was activated. We were without service for 5 days. Upon arriving on October 22, I stress to this clerk that I was on a belief plan over and over. When I received my last bill we set with a new sales associate for 2 1/2 hours and she stated over and over that I had not signed a contract per her records. Now, they are saying I signed a two year contract which I was not ever informed of. I feel that I was treated unethically and I should not have to pay this excessive bill. If you would like to contact me, then contact the Lavale US Cellular.

"This is a reminder that your U.S. Cellular account has a past due balance. To avoid interruption in service, please pay the past due amount immediately. Account Number: **, Amount Due: $297.44, Amount Past Due: $146.40. To view and pay your bill online go to uscellular.com/myaccount. To pay over the phone, dial 611 from your wireless phone. We appreciate your prompt attention to this matter. If you have already paid your bill, please disregard this e-mail. If you have any questions regarding your account, please contact us."

My husband is on his second M. We would like different type but won't allow us anything but the M when now we have had 5 of these phone total with the same issues. So disappointed with US Cellular’s lack of concern for customers or their service. Don't go with this company, you will regret it! I wish I would have never switched to them. Now stuck with another 2 yr contract.

I went online Dec 1st and ordered a case and charger to use up my rewards points with US Cellular. They never arrived. Now when I call online center they say that I have to go to a corporate store and then the store says that they can't handle it. I quit my wife’s phone in January and still trying to get my case. A good company completely went to hell.

Well last month I paid my bill AND U.S. Cellular went ahead and debited my account as well, so there was 2 charges of $118.01. I immediately called my bank after looking at my account online. The payment that U.S. Cellular tried to automatically debit was pending so I stopped the payment because they already had that month’s payment. I was on the phone with U.S. Cellular for well over an hour trying to straighten it out. One representative told me “Yes, I can see that you stopped the automatic payment because you were no longer getting the 5% discount for automatic/paperless billing.” Had another representative tell me, “No, I'm sorry we have no record of you stopping it” and so on.

Fast forward two weeks and I get an email from U.S. Cellular that my statement for this month is ready. It has a $20 "late payment" charge. I called them yesterday and was told it was because I stopped the payment of theirs that they tried to automatically debit. I said but you already had the entire payment? I am refusing to pay that $20 extra charge for their mistake. I took my service to AT&T and will not pay U.S. Cellular one more single penny. One very fed up ex-customer.

Phone just stopped working... Took it in to the mean & evil crew, I did not even get a user phone and I had insurance (that I did not agree to)... Reasoning... Tex said: It would be to completed to mess with that I will send you a new one in a few day!! Now no phone, rude & unprofessional staff with no supervisors at the store!! I would like to file a lawsuit with this... We all have new phones and having to eat that also to go elsewhere! I could go on but why? Anyone filing a suit please contact me! I have kept a journal and all documentation!

We live check to check & 2 of us are disabled. Our normal bill is $250.00. We had them totally current at the end of Nov. Now we get a bill for $1500. I called. The one customer service person hung up on me. 4 hours later I finally was speaking to another representative as again we were shut off. Again now there is another 125.00 reconnect fee as they had moved our due date. I had to now pay them 338.00 plus agree to 3 payment s of over $600.00 each all by the end of February. They also told me there will be more bills because of the new system with in the month. I know for the 3 phones we added to the bill & cases with screen covers too. That should total just a little over 400.00. So now we will paying another $1500.00 by March 3rd. This is ridiculous and we want out!!! I don't want to ruin my friends credit by us leaving. But we are very fed up. For Pete's sake we are being robbed!!! If there is a suit filed against them we will join. This is crazy and not right!!!

Then when the bills started coming they were a MESS... 1st bill was 1 1/2 months after starting service with them and the amount was extremely low $54.00, of course I called for days before speaking to someone and was told to just pay the $54.00 because of the Billing transition they were going through they couldn't access any further invoice information. 2nd bill came 3 weeks later for $328... okay no problem it was the remainder and new charges... Called and made the payment. 3rd bill comes 1 month later for $700... So I called and talked to an Agent and was told close to $300 was for data overages (must use platinum gold data)! Yes, we did go over the 6 GB Data... by close to 2 GB, still should not be a $300 overage charge.

I asked the CS agent if they could set up a data limit that way if any of the three lines maxed out the 2 GB limit for the month I wouldn't be hit with these huge bills and the Agent stated there wasn't at that time (did let me know that the company was putting something together as far and data control... but it'll cost $12 per line)... I asked to talk to a Supervisor and was told they didn't have one at that location! UNREAL!! 2 weeks later I received another bill with an additional $200 added on for a total of $900(?)... It was right around Thanksgiving, I was receiving Unemployment at the time and there was no payment arrangement I could even come close to paying within their 2 week time frame... So of course our service was cut off the 2nd week of December and still is.

Shortly after that I received a letter they sent out to all their customers "apologizing for the problems that occurred during their billing transition" and how they are adding more Customer Service Reps to take calls... I was also given the 5,000 rewards points... after they already suspended my service which gave me a total of 8,000 (?) points. I'm stuck with these 3 phones (we can use WiFi on them) that we've only had for 5 months and are in good condition & worth keeping.

I found a new carrier that I would love to switch to and I spoke with them yesterday 1/25/14... our Smart-phones are compatible with their service, they have UNLIMITED EVERYTHING (talk, text & data) at an unbelievably low price Family Plan... All I would need to purchase are 3 SIM Cards at 99 cents each! US Cellular needs to unlock my devices in order for me to do this. I then made my last call to US Cellular yesterday 1/25/14 and asked the Agent to unlock my devices... She wanted to know why and asked if I was trying to switch to another carrier. I simply said because I own the devices and it's my right. Her response was mind blowing! I was told they are not able to unlock any device on their network and they do not have lock codes.

I immediately asked to talk to a Supervisor (they actually have one now). In talking with this "Supervisor" I was told that US Cellular is one of the few providers that are not able to unlock devices on their network. I pointed out the fact that when they interrupt service THEY are LOCKING their customers devices and when their customers meet the company's demand and make full payment (along with another tacked on reactivation fee!!) the company restores service by UNLOCKING the device(s). She also agreed to the fact that I own the 3 ZTE N901 Smart-phones and I can do whatever I want with them... She even suggested selling them!

I looked up the ZTE N901 on US Cellular's website and based on original price they cost $299.99 so I asked if she'd like to buy all 3 (which would be 3 cents shy of $900) then apply it to my bill? Nope, can't do that. I then explained I had 8,000 (some) Rewards Points she could apply to my bill if possible, I was also willing to forfeit them if they unlocked my 3 devices, that's when she informed me that once they interrupt your service you lose ALL your Rewards Points. US Cellular had given me (and every other customer) 5,000 Rewards Points AFTER my service had already been interrupted.

I am absolutely disgusted and dissatisfied with US Cellular in every aspect imaginable! They have lied, overcharged and have NO interest whatsoever in working with their customers. The service they provided me is the most unprofessional and disorganized I have ever had to deal with and from what I've been reading other people who have had to go through this say and feel the same way.

They said that we went over two months in a row, and we hadn't paid our bill in two months. While the bill payment might have been correct, because their billing system has been so screwed up and we were UNABLE to make a payment, the 200.00 x2 for data overages were NOT correct. I know this because we are not the only people who received the same charges on their bill. When I tried to make this right with them and set up a payment plan.... they were willing to give me 4 days to come up with the extra money to pay the bill. NOT nearly enough time. We switched companies that same day, and I'm interested in filing suit against US Cellular. This IS NOT the way to treat customers who have used your service for 10 plus years. I am STILL angry and upset about this, as they are still trying to get us to pay for this bill. I refuse.

THEN, There was $100 rebates on each phone, and it took MONTHS to get those rebates. I had the employees in the store fill out the forms so I KNEW it was correct, took pictures of everything, and sent it via Certified Mail, to PROVE they had received them. I called several times to check the status, and each time I got an excuse like, "It's being processed, It was mailed, but got returned to sender," etc. Funny how all of my other mail makes it to my house without these problems. I eventually filed a complaint with the Better Business Bureau, and magically my rebates came the next week.

Their website is USELESS, the information shown is not accurate. Over these past few months, they have changed their billing cycles, resulting in DOUBLE/TRIPLE BILLS. I have my account set to AUTO-PAY on the due date, and they disabled this feature (without notifying me) so I ended up paying a triple bill WITH LATE FEES, Because of THEIR CHANGES. Customer service is a JOKE!!! The people in the store tell you to call, the people you call tell you to go to the store, nothing gets accomplished! Round and round you go, waiting on hold or in line for 30 minutes, and nothing gets resolved.

The WORST thing they have done is change the billing cycle from 30 days to 25 days. My bill used to be due on the 15th of the month, then they screwed up everyone's bills, and now they are due sometimes twice a month! They have SHORTENED THE DAYS BETWEEN BILLING CYCLES, AND ARE STILL BILLING FULL MONTHS!!!! I did the math on this, and by chopping 5 days off each bill and charging the same old rate, they are getting an extra 2 months' worth of bills out of me each year!! That's $500 they're STEALING from me each year, and $1000 over the life of the contract. I am looking to file a class action lawsuit against them for their corrupt, criminal tactics! In Conclusion: DO NOT SIGN UP FOR US CELLULAR!! YOU WILL REGRET IT FROM DAY 1!!!!

I encourage EVERY person who has been wronged by this company to go to their state's ATTORNEY GENERAL WEBSITE. There you should find an area where you can FILE A CONSUMER FRAUD COMPLAINT. The more complaints the more likelihood all US Cellular's practices will be investigated at no charge to you. It really is not that difficult and hey if you can get your money back and/or keep someone else from being victimized then its sure worth it (not to mention it will take far less time than it does being on hold with US Cellular).

So now I will tell you my story... I and my husband have been loyal customers with US Cellular for 12 yrs give or take a few and honestly never had any issues until just recently... In fact I even got my mom to come to US Cellular and join our plan a couple yrs back. Well we decided we were gonna try one of these new family plans and replace our current WiFi services and try out US Cellular's new hotspots. We opted for the 8G plan to be shared. We ultimately had one hotspot for my mom to use with her computer and one hotspot to use with my husband and I's smart phones which we use as our computers.

We all committed to being extra careful with our web use so we could gauge how much data we were going to really need. Now we are not a family that streams video or music, etc. We learned our lesson yrs back when we realized just how much data we used. At that time we went over our 4G plan by maybe 1-2 G and that was enough for us. I encourage US Cellular to go back over the yrs. I have been a LOYAL customer and review mine and my family's use. So from the moment I connected my hotspot, I had nothing but problems. I constantly was booted off the web or couldn't connect to anything that required web services whether I was connected using WiFi or my 4g smartphone so I began to think back and realized over the last few months my phone dropped calls a lot and I couldn't connect to the web unless I was using my WiFi through my television services so I felt maybe with all the changes made recently with US Cellular I may have a dead spot or low service spot at my house.

I spent more hrs than I care to remember trying to have this issue remedied. I was given a different hot spot and still had issues and was told engineers would come out and check my services... Well as you probably guessed there was nothing wrong... Shocking right??? Well did I mention I was now stuck in a new 2 yr contract that I couldn't get out of because of this. US Cellular did take back their hotspot free of charge and said they would waive the fees to allow me to upgrade to a new phone for all my trouble but wouldn't let me out of my contract because I was able to get services through WiFi from my TV services... but I figured oh well I can manage 2 yrs and then be done. I also at this time asked them to change my plan down to the 4G that I originally had since it was apparent that we as a family weren't gonna require 8G.

So I went on my merry way glad to have the last few months done and feeling like maybe I wouldn't have deal with this again. I even received a letter stating I had been given 5000 belief points for being a valued customer during all these changes to US Cellular and I thought oh good things are getting back to normal. Boy was I wrong! A week later I received my bill for $2,180.00 yes the number is correct. I had to laugh and thought wow this should be an easy fix because how in 1 month can someone accumulate this high of a bill especially since my payments were up to date.

I called and began yet another journey of being bounced around from one area to another all while being on hold for extended periods of time only to be told that the replacement hotspot that I had received showed that over 62 G of data was used in a 2 week time frame.. So all you out there that know anything about how much data this explain to me how this is even remotely possible. Anyway I was told that $900 of this charge was removed because they found the missing hotspot that I was charged for not sending back and that I had been charged to upgrade to a new phone and that I was still being charged for the hotspot I no longer had and the 8G of data that I requested to be dropped to 4G.

So I waited and waited for the remaining 800 and some dollars of overusage to be investigated... Oh and guess what yep that's right US Cellular came back saying I had indeed used this much data. Funny thing is they can't tell me where this data came from so it wouldn't matter if it was faulty equipment or not I was responsible for this Outrageous amount of money and that was it, nothing. No looking at my yrs of service with US Cellular, no looking at my yrs of history of data usage and no thought of using this much data would a difficult task for even the most tech savvy person streaming nonstop 24/7.

So again I spent 4 hrs to only walk away paying for their mistake regardless of what they say. I had the options of not paying my bill having services turned off having to pay to go somewhere else be sent to credit agencies and have my credit tarnished and eventually go to court to have this fixed or pay a personal lawyer to sue US Cellular and still deal with that listed above or do what I did and pay the bill and spend every bit of free time spreading the word in any way I can so this doesn't happen to others and so others know that they do have rights. I will be contacting my state attorney general and submitting a consumer fraud complaint and this will not be the only place I tell my story. I will share it by any means possible and maybe just maybe US Cellular will develop some ethics and responsibility for their actions and only then will they stand chance in keeping loyal customers.

Original Review: Jan. 20, 2014

It's hard to find a cell service provider that you can do business with without having to hold your nose, and despite its ad campaign about being these nice warm people who will treat you with dignity and respect, the Hello Better slogan would be more accurately stated as Hello Worser. Other than having a fairly bizarre, disjointed home service area, outside of which I have never managed to access 4G LTE data service despite assurances to the contrary, they have accelerated their billing due dates over the last seven months. They have apologized for sending their customers many months worth of erroneous bills indicating fictitious past due amounts, blaming it all on the transition to a new system which handles billing that they say will also provide a greatly improved level of service to customers.

Hard to imagine how making me to prepay earlier for service is going to improve my customer experience, but that's what the CEO says and he wouldn't misrepresent the truth, right? What the earlier payment due date does create is a much more favorable cash position, which has now jumped receipts about a month ahead. This is the stuff that higher profit reports and CEO bonuses are made of. Glad somebody is better off for all of this! Pretty hard to find a cell service provider any more that you can stand to do business with, but next time I'll be bringing my own equipment and buying service only without a contract from a provider I can consider acceptable.

There is no chance of holding anyone accountable. They will not call you back when they have more information, instead they expect you to continually keep calling back time after time. Each time you have to explain the whole situation to a new person. They do some checking but never actually get anything done. I would never consider being a US Cellular customer again after experiencing their poor customer service.

I called back, and after they "researched" my issue they decided to give me a monthly discount BECAUSE THEY CANNOT CHANGE MY BILLING BACK TO WHAT IT WAS BEFORE. Seriously, how difficult could that be? So, I am on hold with them now, 20 minutes and counting to complain AGAIN and also to get my monthly discount, because if I do not do it, they don't. I am not sure if their phone service is good. I am so angry at the billing that I am counting the days before I can kick them to the curb.

I have called several times & they suppose to have opened up a ticket. Called on last week, they didn't have a ticket opened. So I just ordered a new phone (which I didn't want to) DUE to other issues with phone. Was promised when I got the phone that they didn't have contracts anymore. Well that was a lie. Only thing Customer Relation did was gave me a few months in advance to be eligible for upgrade & charged me $149 for the G4 & 3500 points.. OH & 2 year contract.... They said my phone wasn't on recall. I told them that I knew they were having issues with the G3 & was replacing people phones with the G4.

Of course, they act like they don't know what I'm talking about. I feel I shouldn't have to pay for something I been having issues out of since I got the phone. They act like people have time to sit on the phone 3-4 hours a time to get NOTHING accomplished. I SO TIRED OF "I'M SORRY. HOW CAN WE FIX THE ISSUE," & ETC....? BETTER BUSINESS BUREAU... We pay these high tail bills do to USCC error & then the next month is the same thing with the high tail bill. USCC WINS. If we do early termination of service because of USCC error, USCC WINS.

Now if I do not pay, they are going to shut off my phone. I do not have a land line because I believed I didn't need one anymore because I had such great service from them. HAD being the key word. I called customer support and left my phone #, got a call back from them one hour later only to have the call dropped. I have also had this discussion with them. I get no service only five miles from the highway. I live on a Hill, on the top of the hill I might add. I have paid my bill because I only have this phone to be in contact with my children and grandchildren.

I am currently on unemployment and can't afford these bills being up and down and charged fees upon fees. I haven't received a statement from them since before their new service went into effect. I can't get into the online billing either. I want justice!!! My daughter also has the same problem, they were told they owe over $1000.00 and were charged for a new phone they didn't even have nor did they order one. So who is at fault???? Fix it or Hang it Up!!!!!

She then had to spend $100 on a prepaid phone and service until she got this worked out with US Cellular. They said they would do an investigation into the $250, but they didn't seem like they wanted to even deal with it. After persisting enough, spending countless hours on the phone and at their store, she was finally given credit the $250 and they wiped out the data plan charge. I'm guessing since they couldn't even back it up and the fact that we wouldn't leave it alone that they figured they would have to do the right thing. Meanwhile, 6 months ago, her phone screen was having issues. She took in her WHITE S4, and they sent her a black one telling her to email back the broken one which she did two days later with the packaging and address they provided her. When she asked why she didn't get a white one, they couldn't really explain why, just said they couldn't. OK, whatever.

Today, she had her phone disconnected. She had no warning and did not know why. When she called them from work, they said they had not received the phone she sent back 6 months ago and that she now owes them over $900 for not sending back the phone. She was not notified prior to this about the issue. They just disconnected her. Now is a fight to make them find the phone. What are we to do? They seem to always hold the cards and have the power and when we confront customer service, they give us a dumb look and shrug their shoulders. This isn't even mentioning the billing issues, not receiving bills, double bills, etc.

I am beyond frustrated, you have no idea. On top of that we were on family plan 99.99 per month. Now I have to go to another plan which is going to cost me 80.00 but instead of 2g data I will now have 300mb because I can't afford more. When I was on family we split the bill. So now I have to get data and pay for it because my smartphone requires it but they can't provide data and won't let us out of contract without paying 253.00. They say they will give us credit. Still waiting to see that happen!! US Cellular sucks!!!!

I have had several conversations with different associates each time, and have been told something different by each one. I have all my paper copies of monthly statements for the entire year, each one showing a payment made in full the previous month, and zero overdue balance. At the end of September, I had a zero balance. On October 7, I received a statement reflecting the zero balance, and the very next day, October 8, I received a statement showing I owed $498, with no explanation as to the charges on the statement, nor by any associate I spoke with. Instead of researching the problem, I was told what they were reading on their monitor. I made two different payments in November, one on the third for $200.66 followed by another payment on November 20th of $119.72 over the phone, directly with an associate who assured me that I had a zero balance. On December 9th, I again made my payment directly with an associate, for $286,12.

It was on December 20th that I received an email to let me know that my phone service would be suspended on December 23, if I did not make a payment of at l.east $350.00. towards the $1001.01. They (US Cellular), did say they would assign a "case number" to my account for further study, and recommended that I explain that to their financial branch to avoid suspension. Even after explaining the situation to their financial office, as well as informing them that I am disabled, with a fixed income, my phone service was suspended on 12/27. I live in a very rural area, at a lake, where the majority of the homeowners are only here during the summer months. Yes, I do have a land line however, I am only able to place calls to phones with the local prefix (947). I never established a long distance carrier, due to the additional cost as well as knowing I was able to make calls to my family, with my cell phone.

I went to my bank on 12/31, and got paper copies of all my statements for the past six months, and highlighted all payments made to US Cellular. Today, 1/2/14, I went into the US Cellular office with all of my paperwork, but was told by the employee (Kate) who was there, that she would personally go over the hard copies of my billing history, as well as compare them with my bank statements. I did not feel comfortable leaving my baking information with her but did so at her insistence that she needed them, if I wanted her to try to resolve this problem. She also told me that the account had already been given to their collections department. I will continue to make every possible effort to inform the public of US Cellular's business practices, incompetency, and lack of anything even close to Customer Service!

She told me that I could get a basic plan but I would need to get a different phone. I told her that I do not have the money to get a basic phone. Then she said, "Well I could send you out a free basic phone but you would need to sign a new 2 year contract." I was no way in hell am I signing a new contract with you guys when I can go somewhere else and get unlimited everything for 50$ a month. I just sat there and laughed and all she could say was, "Well do you want to cancel today?" And I said, "No I will be calling you back some other day." She said ok. Then I said, "Ok, bye" and all she said was bye... like WTF? No "Ok, have a good day" like every other time I call...... very rude they have become!

Now I will be using my phone until they cancel it on me without payment and I will be charged 300$ which I will not being paying whatsoever! If this problem would have not of happened, I would have stayed with them which is sad because I never had any problems until now. I just can't sit here and pay 100$ a month for only 450 mins and 2g of data. Way too much when I never really use the damn thing anyways!!! They can not be charging people double when it was not our fault!

My husband called last month looking for answers. He got pushed around from one person to another and was told that they would look into it. We never heard anything back from them. I called the other day and was told that they can't really help us over the phone. So I said, would it help to go to a US Cellular store? And he said they might be able to help. So does this mean we are SOL!?! This is NOT right! I am not paying a bill that is incorrect! Who can we go to for help???? So frustrated and don't have time to sit on hold for an hour again! Help!!!

No one can even tell me what the charges are for. No one speaks English... It's all a script (that I'm fairly certain I can recite myself by now... I've heard it so many times). I have an account number but all I get from the website is that my request cannot be processed at this time. There is zero paper trail. I have CLEARLY expressed to them multiple times that no, I don't want service and no, I do not authorize any charges to my cards... Still, I'm being billed. To me, this feels like fraud or is at least illegal... but my hands are tied. Please... someone do something!

My wife made our December 2013 payment at the local US Cellular store on 12/19/13. Today, 12/27/13, we received a billing statement from US Cellular indicating that we owed $198.00 by 1/9/14; this is less than 10 days after we just paid the last bill. Went to local US Cellular store to see what was up, local agent could not tell us so she called customer service. After over an hour of being on hold, finally got a rep. I talked with the rep myself (who was rather nice) and asked why had US Cellular changed our billing date; she said that it was due to the "new" system and trying to get all billings caught up. I told her that our billing was not behind and that it was not our fault (the customer) that the new system sucks. Furthermore; I told her that US Cellular, who promotes themselves as customer friendly and customer oriented, should have notified all customers of this billing system issue prior to the mess starting. I told her that we would not be paying our bill by the new due date of 1/9/14, but that we would be paying by the original due date of the 19th of the month, the way it has been for 5 years.

I agree with all others who have posted here; we are being ripped off by US Cellular. They need to get their act together, quit lying to customers. If things are not up to par by 1/19/14, then we too will be looking for another cell service provider; therefore canceling our US Cellular service. I have been with them since 1994 and have never seen such crap or been treated so unfairly. CLASS ACTION LAW SUIT, YES. COUNT ME IN.

They gave me the email address for the president of the company. Lol. I bet he will address my lowly email ASAP. Bad business. Who do you contact? For real!! Our bills should be adjusted. Plan and simple. That would be like paying a monthly prepaid that gives you 30 days of unlimited expecting you to pay 10 days early. This is hog wash. I want out of this hideous contract that they are breaking. In the contract, I am to pay a monthly installment not a 20 day installment. So for real, where do I turn?

This is the same explanation I received the month before when I paid two bills. I have email customer service and have not yet received a response. I have also filed a complaint with the FCC.. I ENCOURAGE EVERYONE WITH BILLING ISSUES TO DO THE SAME... From what I was told by customer service it is either pay it or pay early discount fee or they will disconnect me for non payment. This is nothing but fraudulent billing practice... The agents are even more confused than the customers.... Something needs to be done and I don't want anymore bonus points.

After several months of no bills, I started receiving final bills, revised final bills, re-revised final bills, etc. None of them are accurate and I cannot get them to respond to my concerns. My last letter came from Jennifer in Customer Resolution support asking that I call her back at 888-944-9400. A balance of $92.16 remains in dispute. I called and after waiting 1 hour, I spoke to a customer service rep who could not transfer me to her her dept or provide me with an alternative phone number. There seems to be no way to arbitrate this system. I am looking for a resolution.

About June 1, 2013 I purchased a mobile hotspot from your store in The Dalles, Oregon along with a separate account for usage. I needed this hotspot because my wife and I do a lot of traveling and we were about to embark on a road trip. Long story short, the hotspot did not work and I returned it to the U.S. Cellular store in The Dalles, Oregon. The representative in the store, Rachael, was very helpful and proceeded to arrange a cancellation for me, waiving the cancellation fee and get the purchase price of the hotspot refunded to me. She wanted to handle the refund at the store level but a customer service representative she talked with on the phone told her that she would send me a return prepaid box and have me send it in at which time I would be refunded the $100.

I received the box and sent the hotspot back the same day. I checked back with Rachael about 4 weeks later to see if she heard anything about my refund as I had not received it. The customer service representative on the phone told her that they have not received it. Six weeks after I sent it back I again checked with Rachael on the status. She was told that it was received and that I would receive my $100 refund shortly.

Having not received it in September along with billing problems caused by a new system implementation, I decided to cancel my cell phone service with your company. I received the bill, attached, and tried to call to pay for it on the phone. After about 34 minutes trying to reach a customer service representative, due to the call volume, I hung up. I suspect this was due to your system problem effecting the billing cycle. I went to your store and paid my bill and asked Rachael again to check on the refund.

In October I spent over 30 minutes on the phone to check on the refund myself. I finally reached a customer service representative, Lisa. Lisa informed me that I do have a refund on a partial month billing for my hotspot service of $17.50 and the check was in the mail. She said that no way did I have refund coming on the return of the hotspot but I did get the cancellation fee waived. She was extremely rude to me on the phone as if to say how dare you expect a refund on a hotspot that didn’t work. I went back to Rachael and asked her to check back and see what she could do. A week later I stopped in the store again and she said that she had the situation straightened out and that I will be receiving a refund.

It is now December 12th and I have not received the refund for the hotspot to the tune of $100 and I never did receive the partial month service for the hotspot of $17.50. I know that you are working on providing improved customer service in order to strengthen the level of service that you supply to your customers. I would do the following based on what I went through trying to deal with your company: 1. Provide customer service training to your customer service representatives which include your expectations and what you are trying to achieve. 2. When you have a situation that results in a larger than normal call volume, add some temporary help in that area to reduce the wait times.

I am taking the time to write you this letter because I honestly believe that your company owes me $117.50. If you bought a product and it didn’t work would you not expect a refund on that product? And, would you expect that refund in a reasonable period of time? Thank you very much for your help in this matter.

I am sorry USC but the reward points you sent me as an apology does not make up for the fact that I have a $600 dollar bill for your errors. Please fix this and turn my phones back on. Like many customers, I am ready for a class action lawsuit against this company for my bills and for a brand new phone under warranty that LG says is not their issue but a USC issue and I believe it was just your way of putting the blame on LG so I would have to buy a new phone. Please if anyone starts a lawsuit, please email me at **. I really like this company and left Verizon for them and now I wish I had stayed with them. I also find it funny that USC has lost 10000 of customers because of this and hope that by getting the new iPhone, many customers will come back. I truly hope that before anyone goes with USC, they do their research.

When bills started coming in they made no sense. I paid them anyway. Then a new bill would come in less than two weeks for a higher amount than the one I just paid. My online account looked nothing like the printed bill either. One rep would tell me one thing - a different rep a completely different thing. No matter which rep was telling me whatever, I was always owing them what crazy number they pulled out of their hat and put on my bill. Then US Cellular turned my phones off (three lines) when they thought I was a day late. The day they said I was late didn't seem to be anywhere near the date I paid my bill before. No call from 611 or text. I paid over the internet and phones came back on. More crazy bills. Phones turned off without warning. Back on with internet payment.

Finally, when a new bill showed up for $546 I had had it and would not hang up waiting to speak to yet another rep. I got a nice one and she was confused by all the billing and could see I had been paying and figured I was $350+ ahead of my bill. So with a credit like that I shouldn't have to pay anything for the next two months. A week later I get a bill for $80. I am not happy and call. I get a rep who is deep in the kooolade. When I tell him I am angry and US Cellular is going downhill and not treating customers as it should he tells me if I say anything bad about US Cellular he will hang up on me. So I tell him when my next billing cycle is through stop my service and I will pay the bill and the cancellation fee for my son's phone.

Now they will not turn my phones off. As I figured I had overpaid them by over $800.00. In the past when my overpayment was around $400.00 they turned them off twice. I wrote them an email to stop my service. A month later I get a reply that they can not stop service via email I would need to call. I'm not calling again. I already did. I am also not going to give them another dollar either. We are not using their service. We have not ported out the numbers. The way I see it is they broke the contract by falsely billing me. They have proved they will keep taking as much money from me that I am fool enough to give them. So that's it.

Company told girls here at this store that the manufacture ran out of phones it had to into repair???? Really? Yep, loaner won't hold a chg., had to get another battery online as no one carries them here, still goes dead, then after 3 weeks and I am paying $100 a month for internet on phone, can't even use phone. I go into store yesterday, Nov 18, 2013, and have my number put into flip with no internet, but I have a phone. And couple weeks ago as I have discovered no signal here, called to disconnect the 2nd line as had to reconnect a home landline, and they are chg me $100 fee as the 2nd line is under a 2 yr contract!! Talked to 2 people, have names, told them they are not providing me with a signal, not my fault, they don't care.

My smart phone has been gone since 1st of Nov. Should be replaced. Today, am going to disconnect Hot spot--no signal on computer, had to go thru home phone. Tried air card, then no signal, called someone else. They said no, I need a Hot spot, more $$$, and connecting fees. Wait time is just unreal, no customer care at all. Really sucks. Not happy at all. Have pages and pages of things that have gone wrong with phone. I e-mailed on website - took 10 days for a reply, no answer other than they are busy!!! E-mailed again 2 days ago - nothing.

I have now spoken to 6 people and none can give me a straight answer - either the computers are down or everyone that I have spoken to tell me about this ticket and yet still no phone. They say it's being worked on but they don't know what's the hold up. I don't understand why no one can give me an answer. Except either send me another phone - this will be the 4th phone - or shut my line down and reboot the whole thing I don't know. Ever since this new launch, they have messed up on bills, etc., etc. My husband wants to switch to Verizon, another co. I can't stand.

I was with PrimeCo, which was acquired by US Cellular for approx. 15 years. This is just a bad, bad divorce. Stay away from them. They lie, they are dirty and they steal from faithful customers. Can someone tell me how to get my own money back from these db's? If anyone reading this is even barely considering doing business with them. RUN. Don't say you haven't been warned.

This is crazy. Why didn't they just tell me in the first place they were on backorder and I most likely would have gone to the store to see if I could get one. It has been one roller coaster after another with every excuse they give me not being truthful. I have been a customer of US Cellular for many, many years and never had any problems until now. I do not want to have to move to Verizon but may be forced to. I am so upset with the customer service at US Cellular.

Well in December, I received a billing for a late statement of $302 when the online statement said I was only $85 in arrears. Then the next day, I am all of a sudden in arrears by $302.00. I called and was on hold forever. When I got through, the rep said the billings were correct and I owed them $302.00 due in a few days or my service would be disconnected. Two days after that call, I received another bill in the mail which now states I owe $568.00. Due by Jan 7, 2014. When this all started, I was due by the 24th of the month and now my due date has been moved up by almost three weeks.

I figured out in September, I was billed twice in two weeks thus creating a late bill situation and no longer paying my bill ahead. So confusing!!!!!! Furthermore, I have had this account since March 2013 and have yet to receive a bill for the correct amount of money to which I agreed. There has always been some issue. Really looking to change carriers!!!!! Tired of the crap and the runaround.

Keep in mind, I was a couple days late on paying my previous bill. So, I called US Cellular and they stated that once I paid my previous bill, it would lower my minutes and the amount due of the bill. They said that it was adding the minutes on to the previous minutes because the bill hadn't been paid, so it was more or less not re-setting my minutes. So, I paid the bill and sure enough, it lowered everything and I had actually only used 25% of my minutes and my amount due then went to 0 and I was all even. I accepted this fine, and thought to myself, okay, that makes perfect sense how it would do that, just as long as when I pay, it puts my minutes back.

Then, the next month, I again received a message stating that I had used 75% only a couple weeks into my billing cycle. When I went to pay this time, it did not lower it. I have been laid off my job and I admit I have been late on my bills, so I have been behind with U.S. Cellular for 3 months. My bill is normally $98 per month. From September to the present, my bill is over $800.00!!!!!!! This is INSANE!!!!!!! When I have spoken with U.S. Cellular and stated that back in July or August I had received the 75% message, and that I think the billing is not re-setting itself or something, they state that the minutes have nothing to do with the billing and no matter what are reset each time. They act like they have never ever heard of anything like what had happened when I paid the bill and the minutes went back to where they were supposed to be.

So, over the last few months I have spoken with numerous people who have been rude to me and keep skipping around the question of how my bill went from 0 to $800 in 3 months. I have been on hold for a half hour to 45 min several several times, only to be hung up on when it seems my wait is over. They have sent me billing statements that are so overwhelming I could cry, and they are telling me that I need to go over each bill and highlight every phone call I dispute. The bills are confusing and ambiguous. They are now threatening to shut me off. I need help and I don't know what to do. Nobody there is helping me at all. They just keep saying I'm wrong. Something is so wrong here and I don't know what to do. Someone please tell me, I'm not the only one having this issue and that I'm not insane. There is no way this could happen. I don't talk on the phone this much AT ALL, EVER!!!!! I feel so helpless.

Next month, my son gets this text from U.S. Cellular saying the bill was overdue. Why did he get it and not me and besides I have automatic payment set up. I called and they said that the upgrade made changes it should not have. So I asked them if they could change it back to me as primary person. The answer was No! I had to go to a nearby office and do it in person! Then I decided to upgrade 2 of the phones on my account. Well, after being with U.S. Cellular as an excellent customer for over 5 years, I still did not have enough points to upgrade free for either phone. Oh, they increased the number of points it takes to upgrade. So, I shopped around and found out that I could upgrade all 3 phones with more than 6 gb data cheaper than U.S. Cellular. So I switched, was promised by U.S. Cellular that my account would be closed and I would get a refund. However, I am still getting bills from U.S. Cellular!! I called U.S. Cellular customer service and they hung up on me. Frustrated.

I had no idea a company can assume your usage! Two months ago, I changed my plan online to be $119 a month but my bills are $164 a month and they keep saying it is changed but I keep getting the higher bills... I need a lawyer who is preparing a case against them. Please respond if you know of any such cases! Thanks.

Imagine my surprise when I went to the mailbox and found a bill from a bill collector saying I owed $300. I never received a letter or a phone call from US Cellular 3 yrs ago. I thought I was done with them. Here it is close to Christmas time, due to cutbacks I am working very little hours at my job and US Cellular is demanding money I'm not supposed to owe. I feel like telling them to take their bill and shove it!!!!! I told them good luck trying to get even $10 a month out of me, if anything at all because I don't feel I should have to pay for something I don't feel I owe especially right here at Christmas time.

This is the worst cell company I have ever dealt with. They are always tacking on fees, sending unexpected bills, their customer service reps are very rude and many of them hard to understand, their prices are ridiculous and the communication to customers about what they are planning to do is poor. Three years down the line they finally communicate with me and it's a bill from a collector. No wonder so many people are going to prepaid services. I hope all of America does and eliminate contracts forever!!! US Cellular can take their service and shove it!

Our internet service is still with USC, via a USB modem, and the past two bills have been for two months at a time, with no clear way to discern what is what when looking at the bills or their website. I am awaiting the stamina to go into a store, and try and work out the issue of a LATE fee charged on the last bill (when they were the ones who decided to bill for 2 mos. at a time). I am honestly, so disgusted with this company that I find it a great effort to be civil when dealing with them, so put off any contact until I know that I can be decent. If you are NOT a US Cellular customer… DON'T GO THERE yet!

This company has major, MAJOR issues, and I cannot see how it will possibly be resolved without them going under completely. Their billing is majorly screwed up (blamed on a new billing program), the resulting chaos cannot be handled as it should be by an overwhelmed staff, and all the crumbs they tossed out over the past 1 - 2 years to lure in new customers, is quickly disappearing, i.e., free battery swap, no contracts, etc. I believe that the "Belief" plan is unbelievable. Do not sign up for the headache - no matter how sweet they may make the deal sound - it won't be worth it. Trust me.

And yes, she agreed the hold time was long. She was on hold for 3 hours the previous day. She said I could come in to the store and she would make the call for me but she just dials the same number I do and has to wait just as long. I called 888-944-9400 and was on hold for an hour. Amanda finally answered and said I would need to be transferred to a different department. She could transfer me and it would be just a moment. About 45 minutes later, Kathy from customer relations answered. I told her that two of my phone numbers had been transferred and the third one was just no longer needed. She said she had to verify that and would need to put me on hold for a brief moment. That was an hour and a half ago!!!

Finally, Jeff answered and said 'yes', he could see that 2 lines had transferred out and someone had cancelled one line. (Kathy doing 1/2 a job perhaps?) The 2 lines that had transferred out were still on the account. He said that he canceled them out and closed the account. Finally after 3 hours and 15 minutes and three different representatives, my service is cancelled! If they have so many calls that customers need to be on hold for hours, maybe they should invest in the system that you leave a number and they call you back? It would be customer service.

This month I see the same and so I call...and here I sit almost an hour later. I have already talked to a customer service representative and she said that since they credited my account last month she could not credit me again. I asked to speak to a manager and so far...no one...listening to the same music over and over and over...and over... I will be buying a Straight phone tomorrow and set up their 49.00 unlimited text, phone, and data plan. I am not going to pay the bill until they fix it. Good bye US Cellular. What HORRIBLE customer service you have now. Too bad... I would LOVE to join a Class Action suit against them. Contact me!!

I asked her how US Cellular could expect everyone to pay all these bills in this short of period, and she said “All people have to do is call in and US Cellular would work out payments.” I asked her if I had missed that memo from them. They never sent one!!! US Cellular sent bills without that explanation hoping that most people would pay without question. And those that call they will deal with accordingly. 4 guys in my office who have been with US Cellular since their beginning are jumping ship because of US Cellular forgetting the customer pays their bills. The administrator of this billing debacle should be fired for not thinking of the effect this would have on their customer base. Because his thinking was egocentric, without cause and effect consideration of not only the financial hardship this would create on a substantial portion of their customer base but the timing which is right before Christmas!!! Very poorly thought out. I expected better from US Cellular.

I still am in shock over that conversation, and she was supposedly a "manager”. Currently, we had the problem of being billed a ridiculous amount and when calling the service center, I was told we were not billed a couple months ago and that’s why it’s so high. Because of this, he said our bill reflected a fee per line (we have 4 lines), expecting us to pay for that. Eventually he said he would remove those fees, but we still owed "x" amt.

Now although I felt it was not correct, I agreed to pay this amt, but made absolutely sure that it was ALL that was due. He confirmed, “Yes ma’am. Yes it is.” I paid this amount. And a few days later got another bill for another large amount!!! I tried calling service center, was put on hold and got to thinking... they will not do a thing but tell me I owe this money. I am done with US Cellular. I will not sit 35 min. waiting on hold (as I did last time) to be told that. Tomorrow I am going to center and cancelling all lines.

After reading Sprint reviews and talking to people who had Sprint it is probably the least recommended cell company in the Chicagoland area. Since US Cellular sold me a Samsung Galaxy S III after it had already finalized it's "deal" with Sprint and since they are not grandfathering current US Cellular Chicagoland customers into Sprint who purchased US Cellular's Chicagoland cell services, I would like to know if there is a lawyer who could throw a wrench into US Cellular's Chicagoland rip-off.

USC can just walk away from its customers after selling expensive cell phones after their deal was struck with Sprint I think there should be some legal class action Chicagoland US Cellular customers can bring against US Cellular for no other reason than to delay and cause US Cellular problems equal to the problems and dishonest business practices USC continued with up until 3 months ago when the US Cellular Chicagoland company stores started closing

My daughter lives about 25-30 miles from this store and I live 90 miles from my daughter. We end up with me signing a new 2-year contract so she can purchase a phone which we are told that amount will be refunded on the bill...liars. Also even though I didn't get a bill I still paid... with great difficulty I might add. Every month...when the bills start coming, they double bill me... I think paying when the balance said zero even though it wasn't thru them off... Then lo and behold, I get a bill for $1000...which includes a charge for the replacement phone I never got. Yes I sent the other person's phone back to US Cellular on August 15.

I have spent countless hours every week since August. My daughter and I have driven back and forth to these stores, stood in lines... I have been with this company since the 1990s through name changes, etc. I had a family plan with 5 lines... The last straw was when customer relations three times told me they would refund this erroneous charge...and then I would call and find out this was denied. A man named John - I am sure was made up - was to call me November 15. I received no call...so I am now a Verizon customer. I have no intention of paying US Cellular. I can't wait for my day in court...

I said, "So show me where all the calls last month added up…" He said, "Well, we don't show that to you anymore." I said, "So you can just make up numbers and put them on the bill and expect your customers to believe it…" "Yes but I will pass along your comments." Well I have had with US Cellular. I also asked him when the rates were going to return to pre-belief plan rates as there is no belief and I was paying about $50 a month more for the privilege of getting screwed and am tired of that. Anyone out there up for a class action lawsuit?

This month she called to make a payment using her debit card and again they pulled a double payment out. I called them myself as I am also on the account and it took me forever to get through to talk to customer service. I was on hold for 45 mins and finally hung up. My phone was close to dying and I didn't have my charger with me. When I called back it took me forever to get through again. This has been a nightmare with them. We aren't on a contract with them and will be switching to another carrier along with the rest of our family members.

Then today we got another bill from US Cellular that had about $50 in "reconnection fees" even though cell phone service has not been restored... The last US Cellular customer representative we talked to also stated that US Cellular had been sending notes (supposedly through e-mail) that auto payments had been cancelled in August. We could not find those e-mails. We did get a letter earlier this week from US Cellular stating that they had problems with their new billing system and that auto payments had been cancelled and would resume in December, and it said that no action was required on our part. Yet we did get disconnected...

This is beyond bad customer service. I recommend that US Cellular sort things out rather quickly, and that they credit any "reconnection"fees or other charges and termination fees because I can totally understand that people do not accept this kind of service and terminate their agreements. In fact if US Cellular does not sort things out quickly I will terminate our agreement despite the fact we have been loyal US Cellular customers for many years. It may be time for a class action suit against US Cellular given the large number of similar billing related complaints I am seeing.

I got so angry and told them I am switching! They then connected it with no charge! And said that I'm caught up with my cell bill. "Month of Nov. on the 20, your total will be $100.06," said on Oct. 13th. It's now Oct. 30 today and my bill is SURPRISINGLY $425.00!!!!!!!!!! Called 611 and said what the "F" is going on?! They said I went over my data plan for last month when I received a text from them 5 DAYS after my bill cycle was already up saying "you had used 75% of your data usage for last month"! YEA! THAT WASN'T LATE AT ALL!!!!!!!!! Charging me an extra 176.00 dollars for that, plus $100.06 for the month bill! They said that isn't their problem!

I was shocked and asked where did the other 200.00 dollars come from?! They said I was behind on my last 3 months! OMG! I flipped out and screamed at the lady and hung up! I am NOT PAYING FOR THEIR MESS UP!!!! Anyone else agree!!!!! This should be their responsibility because they were the ones who messed up all of this themselves!!!! And they did this without warning to any of us!!!!!!!!! US Cellular, you can go to ** and I'm ditching your **!

My sister's line had $70.00 in over data charges; fine we paid that on the bill dated 9/4. She did not use iHeart Radio from the end of August to the beginning of September; the application itself was not working so how she obtained $200.00 in data is impossible. It simply cannot have happened. The lady I spoke to yesterday said, "Well, it shows she used data every day." Um, sorry she doesn't browse enough websites, Facebook or any of that to go over her 5 Gb and incur $200.00 worth of data charges. It's NOT possible.

My bill is normally $181 and some change. I will pay the stupid reactivation fees (which we did) and I'll even pay data charges if they are valid, but there is no freaking way. She's been using iHeart Radio since January of this year and all of the sudden you get a new system and she's gone over twice? I've also been looking at the shared plans for both AT&T and Verizon. Yes, we get 15 Gb total for data between the three phones - they are not shared. Lonnie and I never use more the 2 Gb so you are charging us for 6 Gb that go unused every month (2 Gb is HIGH, we are both currently under 1 so that would be 8 Gb that is being billed and unused) and you are charging me $200.00 for overages? I know that's not your plan, but its making me double think.

I JUST resigned a 2-year contract; however if this is not resolved, I will take my business elsewhere. Between the 3 of us, we have been loyal US Cellular of over 20 years and we've always raved about the wonderful service, the excellent customer service, everything. This is very disappointing. So far I've been told "too bad, the charges remain".

I then chose another phone service and cancelled my service with them on Oct. 15 by changing my new phone to my existing phone number, and I knew there should be no further charges as my contract with US Cellular was expired. I then receive a bill from US Cellular a week after cancelling my service, a bill for service until 11/11/13. US Cellular is no more than a gang of thugs that are trying to use their business to rob me for service I don't have with them anymore, nor are contracted with them for. I have exhausted my attempts to contact them to have them clear this matter up, and I am near taking this matter to an attorney for help.

This was completely inappropriate and a form of harassment. I gave him my two-fold reason. We attend church in Fond du Lac so we added the US Cellular stop to our plans after church. The second reason is that I experienced terrible customer service, on three other occasions, at the Ripon location. I avoid going there. Since I live in Green Lake, Ripon is closer and I thought I would give the Ripon branch another opportunity to redeem themselves. It seemed ridiculous to me and wasteful to drive all the way to Fond du Lac to replace the phone. Well, for the fourth time, I was disappointed by the Ripon US Cellular location. At the very least, one would hope a salesperson would offer some apology for my inconvenience. Mike ** did offer me a sarcastic "Have a wonderful day" as I left the building. I consider this harassment, as well, and I will not tolerate it.

To add to my frustration, my son and I spent 1.5 hours waiting for a sales associate this past Sunday. I understand that this is typical in a larger city on a Sunday. Because of my distaste for the Ripon location, I waited. Today, I called US Cellular to report the problem with the phone after receiving no help whatsoever from Mike **. After waiting for 15 minutes on hold, I spoke with someone who put me on hold again. In an era where customer service is key to the success of a business, I am very disappointed. Please tell me how you are going to address these issues including harassment, failed customer service and faulty equipment.

- We have documented evidence of all these complaints.

10/21/13, we received the "fixed" fourth phone in the mail today from US Cellular. It does not work! I desire a refund for our phone, charges from the past two months, dismissal without penalty from the contract from this 4th phone that never worked and reimbursement for our trouble and time.

Getting back to the problem, I was told that I would get $100 for my old cell phone, that worked fine, and my rep, David **, packaged my phone up and I took it to a FedEx deposit place and sent it in. 2 weeks later, I got a letter offering me $1.79 for my phone, which is a total insult. I got the phone back and took it to Dubuque and David sent it in again assuring me that I would get my $100. 2 weeks later, I got a letter from the exchange place offering me $1.49 for the phone, another insult. I got the phone back and called David and he said that he would see to it that there would be a credit of $100 on my bill the next month.

The next month there was no credit of my bill and I emailed David, I called David, I called the Office, and never got an answer from any of them so I decided to just keep calling until I got someone. I finally got someone today and I will admit that I was very unhappy and was not as nice as I wish I would have been, but I was a little perturbed. I was in sales for 37 years and when I got a voice mail, I ALWAYS, ALWAYS answered it within 24 hours. So when Eric called me tonight and says I will be getting a $100 credit, I was less than enthused that I will see it.

I hope that I do because I have made up my mind that I will get it. He also told me to take my business elsewhere. It is actually not the money, it is the principle involved. I am also sure that you are aware that a lot of the US Cellular customers' bills are all screwed up, and guess what, mine is one of them too. It really is too bad US Cellular was a good company at one time but their customers are leaving in droves right now. Thanks for your time and good luck.

P.S. I was told that David is no longer with this office. I do wish him good luck. I really liked him. I just hope that he has learned that you always answer your voice mails because a problem is nothing more than opportunity in disguise.

A month later, 9-20-13, I get my bill and it was $173.06 so I went up to US Cellular in Rochelle and had the man explain all of the charges to me. He said that I changed my plan in the middle of a month, that I had to pay for half of a month and all of the next month. He also told he that there was a $35 activation fee and I asked him why didn't anyone tell me that this was going to be on my bill. He said that I should have been told that when I got the new phone. So I asked him what my bill will be after this one and he did some calculating and said that it will be 100 dollars without the taxes. That is when I told him that the man, Jason, who got me a new phone told me that my bill would be only $20 more a month.

I was upset and didn't want to deal with them anymore if they were going to lie to me about things so I asked the man if I could just go ahead and cancel and I would just get a phone elsewhere. Then he tells me that I can't cancel my plan because I signed a 2-year contract and the only way to cancel is to give them $350 even if I gave them the phone back. I asked when I did I this, my phone hasn't been on a contract for a year and I thought that US Cellular stopped doing contracts. He told me I did it when I got my new phone. I then asked, "Why didn't someone tell me that I would have to get a contract?" He said, "Jason should have told you when you got your new phone." I told the man that he did not so since he did not, then I should be able to get my phone shut off and he said no, not without the 350 dollars.

I went home and called the 1-888-944-9400 number on my phone bill and after being on hold for 45 minutes, I told the lady on the phone what happened and she told me that it didn't matter if I knew about the contract or not, I signed it and it would not be removed unless I paid the $350. She did say that she was sorry for what had happened to me but could not fix it. She offered me a 20% discount for the remainder of the contract. Well, at this point, I had felt taken advantage of and there was nothing that I could do to fix it. So I took the 20% discount for 22 months but my bill was still going to be $95 a month and I had budgeted for it to be $70 so I was still not going to be able to pay it.

All I really wanted was for someone to take everything back and I would go somewhere else but I was not going to pay $350, when no one told me that I would need to sign a contract. I would have no problem paying the bill I was using the phone for that month. I think that they just thought that since I had been a customer for 7 years that I would not care about the contract and therefore they did not tell me about it.

At this point, I see that no one will help me so I want to talk to the person that did this to me and I want them to play back their cameras that will show that I was not told about this. I called the store back to see when Jason would be working. They told me he works from 10 am to 5 pm tomorrow. Tomorrow would be 9-21-13 and I had to work from 7 am to 5 pm so I was going to call him on my break. I took a break at 10 am and called. Jason answered the phone and I started to tell him the problem and he said that they were very busy and he would have to call me back. At 4:30 pm, I sill have not gotten a call back so I called US Cellular and the phone was busy for 15 minutes. Finally, I got it to ring at 4:45 pm and the lady on the phone told me that Jason had gone home early for the day. That is when I told her that I was waiting for a call from him and asked why would he go home early and not call me back. She told me that they were very busy and he may have forgot. She asked me if she could help me and I told her the problem and the same old thing, can't help. She said that she would have her manager call me on Monday because she would not be in on Sunday.

I waited, no call on Monday so on Tuesday I went to the Dekalb store and the man that waited on me was so nice and explained everything to me and also told me that I could take the phone back to that store with my old phone and just have them change everything back to the way it was but he could not do it because it was the other store's phone. I left so happy. Finally someone can fix my problem and take my bill back down to $50. I drive to Rochelle and go in the store. There is a line. The people that the one lady is waiting on cannot get their phones to turn on. The person behind them has a problem with her bill. It keeps going up every month and then I am in line waiting to talk to the only person working.

A man walks in and he has a problem with his bill online and the man behind him cannot get his voice mail to work. I waited 50 minutes to talk the lady working and when I did, I told her what the man from the other store said. I asked if they could just change everything back. She called her manager and she said no because I signed the contract and it had been more that 15 days. This is when I find out that they have a 15-day return policy. Wow, now even more mad because no one told me about that and the other store said this is how I fix it. She then told me that she could trade my phone in for another flip phone that my daughter was only going to break again and they could take off the internet but my contract would still stand.

Now I am stuck with a 95-dollar bill that I can only pay 70 dollars on every month. I will always be behind and they charge you a 5-dollar late fee every month if you do not pay it in full. So, as of now, I will always be behind 30 dollars for 22 months. When my contract is finally up, I am going to be behind 660 dollars. Wow, this is more than canceling it but I don't have the $350 to cancel.

How am I supposed to pay this? How is it my fault you only give me 2 weeks to come up with that kind of money it? How is it my fault you couldn't send out bills because you decided to do a system update? Then on top of that I'll have my October bill coming in soon which I'm sure is over $100. So in the month of October I'll be paying over $300 in phone bills for 1 PHONE! ALL IN ONE MONTH! I'M SWITCHING.

I explained that I am on Social Security. Oh, they don't care. They are answering as they read from a script! How could they do this to people? I hate their IRRESPONSIBLE and ARROGANT ATTITUDE. Not sure how I can get the bill paid. This has never ever happened to me with any other company. Whatever happened to CUSTOMER SERVICE?????

After 13 days I was back again, because one of my phones would keep dropping calls and the data was very slow. This time, I wanted to switch (before my 15 days) were up. This time the sales person took the time to explain that the 4g network, which the bragged up and sold us on, was not working properly but they are fixing the problems right away. He said everything will be fine in a few days. Funny, but now I am past the 14 days or so return policy. And I have two 4g phones that only work on 3 g and drop calls and turn on and off whenever they feel like it.

After dealing with this for over a month, and around 25 different trips to the store, I was finally able to have one of my phones sent in for repair. Around a month later I had my other phone turn off and not turn back on. This just happened to be my main business phone that had all contacts and text on that were all gone. I pleaded my case about 10 different times to numerous people that I just wanted my money back for the two phones that I bought, and I would purchase two new phones because I can't run a business if I don't have phones. That in their mind was not an option because they can't lose over 600$ on each phone by buying them back. And that's the answer I got from everyone that I talked to, every manager, and sales person. I said after being a customer for 13 years....

After finally giving up on that, I switched carriers. I returned the two loaner phones that they had supplied me with, and patiently waited to get back my two phones that were getting repaired. Well then I get one of them back, and they tell me they lost the other one. But they are going to do me a favor and credit me back $99 for the one they lost! Now even though they were dead set against that when that's what I wanted them to do in the first place. Now its fine in their eyes to keep the $700 retail phone, because in their words, I am no longer a customer of theirs! Me being a business owner, I have never seen such poor customer service!

This is their mistake and they need to fix it without further inconveniencing their customers. The customer reps are unapologetic and couldn't care less. The "supervisor" told me they didn't have to credit me back the $. They were just doing it to be nice. Excuse me? Yes, you do have to credit it back when you are taking it out before you're supposed to. I will be cancelling my service with them as soon as I can. Customer service reps are beyond RUDE!!!!

So I send an electronic payment from my bank account online and 2 days later, US Cellular debits my account! I call customer service again and tell this rep that I was told by another incompetent rep there that my auto pay was cancelled... Now this rep says NO, it's still active and that she could see the debit that US Cellular just made! SO I informed her this is the second attempt to STOP my auto pay and she CLAIMED she did. So now long story short, since September 9th to October 1, 2013, US Cellular has debited my bank account for 251.54 plus the $83.11.

I was told by one of their INCOMPETENTS to send in because auto pay was stopped (but it wasn't) for a grand total of $334.65 in a 3 & 1/2-week period! And NONE of this money is because I was late with payments. I AM NEVER LATE! Hopefully this rep did cancel my auto pay as requested and the extra money that I have paid will now go as a credit on my bill... Once that is all squared away, US Cellular will lose my business... There are many other carriers to choose from!