UScellular Reviews

Bought a new lg4g phone and within 2 weeks the phone would not pick up service 3 miles away from the place I bought it from and the internet would not work. So I took it back and paid 35 dollars to be sent another. They sent me a refurbished phone and still charged me the same amount as a new one. I was charged for roaming 3 counties from my home. Don't go to these guys. It's a scam all the way around.

I made changes to my account in August after selling my business, such as removing a couple phones from the account, address changes, etc. Then I talked to someone about purchasing a new phone and asked with this new phone plus my husband's old phone how much my monthly bill would come to. I was told it would be about $41 for my phone (that would be, I believe, $25 for the service plus $16 for the monthly payment on the phone) plus $20 for my husband's service. I said, "In other words, about $61 plus taxes," which the representative confirmed. That sounded perfectly reasonable to me, so I signed up for the new phone.

I have been a customer with US Cellular for over 2 years. I went in and got 2 additional lines and a tablet line. At that time the experience was great. Additonal lines were approximately $30 per month. Recently my son lost his phone that he has had forever and was eligible for upgrade. I went in to get his new phone and was told my bill should be from $10 to $15 more. Got phone an iPhone6s, it was turned on, everything was great, I walked out.

I was told by US Cellular reps that I could transfer from Verizon to US Cellular and they would cover my early termination costs up to $350 per line. I called them today, one week after getting my new phones. The rep I talked to said I couldn't get the gift card because I hadn't turned in my old phones, I didn't port my old numbers and I didn't buy insurance for $16/month.

My husband and I purchased a phone September 23rd and returned it September 26th due to not getting service hardly anywhere in town much less at our home. Well I expected to get my money the same day which I was due almost $200 dollars. They said "no, we mail you a check and it should take no longer than a week." Well it's been almost 3 and they will not give me any answers. Not counting I received a bill from them for $111. For three days of service!!! Really??? I am a very very dissatisfied customer. I called customer service repeatedly and also exchanged emails. The "workers" in the store are very rude and unhelpful as well as the customer service hotline. This store is located in Shallotte, Nc. Please save yourself the hassle and go AT&T where they treated their customers with dignity and respect. Which is what I should of done in the first place. Now I'm out $200 and no idea when I'm getting it back.

My Grandmother ordered me a New 64gb Samsung Galaxy Note 5 and a 2 year contract plan through US Cellular Website because I had to move out to help her on her farm and my current service provider doesn't work here or in the surrounding area. Their web-ordering procedures seemed pretty secure, which lulled us into a false sense of security. We went through a very detailed credit check and card-authorization. After being approved and the order being processed we received an order number and receipt. We ordered the phone on October 3rd. October 4th, the credit card company fraud department called, which raised a pretty serious red flag to us. Why would they call if this had been such a secure credit check, even asking personal questions to confirm cardholder identity... Sketchy at BEST.

I was a long time customer of US Cellular (over 16 years) with very few complaints. I recently switched to Verizon due to the enhanced data network which will assist me when traveling. Once my account was cancelled, I called a week later to confirm that my account was indeed cancelled and to confirm if there would be a final bill or refund. I was informed that my account was in fact closed and I had a bill of $81.34. Thing is that I normally paid about $68 as this was my original plan as well as my corporate discount. US Cellular discounted my discount about a year ago, but their store rep in my area agreed to continue it. Now, after cancelling my account the system magically removes my discount and I am charged more. It might only be a matter of $13 but the fact that I'm essentially penalized for cancelling my coverage from a carrier that offers substandard service.

I lost my Moto G phone back in May 2016. I went to the US Cellular store and bought a new Moto G for 200$. The agent gave me 2 papers to sign. The first paper was my receipt for the phone. The second one was for a new 2 year contract. Nothing was ever said about a contract renewal, and I would never renew with 6 months left on my old contract. I asked her, the agent, "Is this a contract renewal you just slipped me"? She said yes. I asked her why she didn't ask me about contract renewal and she started talking in her US Cellular shop talk language that I now believe is dualistic and manipulative. Never in my life have I experienced that level of dishonesty and deceit from a business. At first I was very angry but now I'm just hollowed out and deeply disappointed that this industry is just dishonest by nature.

I have been a U.S. Cellular customer for about 9 years. I never really pay attention to my bill but when I checked my August statement I noticed a $19.90 roaming charge for use in Canada. My friend, who came with me on the trip, has Verizon. His charge, with unlimited use, for the same time period was $8.00. My charge, with U.S. Cellular was $3.00 per day plus $0.99 per minute. Not even comparable. I spoke to a representative who offered me a plan at $35.00 per month at $0.80 per minute. Guess who will be visiting a Verizon store this week?

So we moved to this little town in the middle of Kansas, was told there are two wireless service providers in the area that provide good coverage, there was US Cellular and Straight Talk. Well, me and my wife had our mind set on Straight Talk, never had them but liked the idea of a set price and no contract. I wandered into the US Cellular store to see if they had any good deals, at the time I had AT&T. They told me face to face that I would only pay 100 dollars a month, swore up and down that was the price. They paid me the 200 dollars for switching, which took them over 4 hours to do trying to get our phones that we had paid off switched over. They told us that both our iPhones would switch, I had a iPhone 6s Plus and my wife had iPhone 6. Well in the middle of trying to get it all switched after they called and deactivated our phones from AT&T they say, "Well we can't switch your wife's phone and we need to wait a couple weeks to get yours to unlock."

Saw US Cellular Reps in Walmart one day. 97 cent phones (yeah right). They suckered me into a 2 year contract with them. In 2 months I have paid them $338.00. I can not afford that. I am on disability. So called. Told them I needed to leave them and I was aware of the early termination fee. Long story short... I have a phone they won't unlock.

I switch to US because that is where my new husband was and they were offering all the same incentives previously stated by another person; they would pay off my old phones and would get store credit, only I NEVER received the Visa cards. But we sucked that up. The latest is every time I have to call into customer service you get the rudest people ever. I broke my new phone of four days but still had my old phone. When we called the first time they told us that after I filed the insurance claim they would let me use the old phone until the replacement was in. We went home, spent two hours trying to file the claim, filed the claim, went back down the next evening as we were told to do, called back and spent an hour with them on the phone to be told they would not let me use my old phone and it had to be shipped back or I would be charged for it.

I switched from sprint to U.S. cellular a few months ago. They had a promotion running that would pay off my remaining contract with Sprint and give me $100 back on each line if I turned in our old phones. I have been using U.S. cellular since 1999 but switched to Sprint a few years ago because they did not have the iphone. The company did give us $100/ line if we turned in our sprint phones (3 of them). However we could only spend our $300 in the U.S. Cellular store. (they left that detail out until all the paperwork had been taken care of.

Called customer service to close my invalid (in nursing home) mother's account. Of course I did not know the pin number. Was told to drive to U.S. Cellular office and they could help. NOT SO! There I was given pin number but told they could not help. Called customer service again (with pin number) and was told they could not help because I was not an authorized user. Was transferred to a "muckity-muck" and again told that account could not be closed. So--I guess if you have an invalid parent you just cannot close a US Cellular account. Was told they would turn it over to collection (account is current and has been for well over 10 years). Wonder how long the billing continues after a customer dies? Forever, apparently!

My family has had service for nearly 15 years with US Cellular and though tempted to change services at times, we've always stayed loyal to them. I have a 2.5 week trip planned to Peru and want to unlock the phone so that I can have a local number while down there. Since I've recently purchased a phone with US Cellular, I renewed my contract with them and while under contract, they refuse to unlock the phone.

My boyfriend went to U.S. Cellular last month to create cell service. He was told by adding me on his plan we would each get a $50 credit on our bill. When noticing the bill showed no credits we asked another store employee where our credit was. She said it is for new lines only. The employee who sold us our contract lied to us stating the $50 credit was for going online and setting up an account. I'm wondering if he works off commission and was just trying to add money to his paycheck while taking money out of ours. His name is Ryan out of the Chillicothe Illinois store. Do not trust him. He will lie to you to get business.

I've been with US Cellular for years. Then I got their WiFi and all hell happened. First I was billed multiple times and every month, month after month they claimed I went over my 5 gigabytes. Even when I turned off my WiFi for a month straight they claimed that I went over my data. How does that happen? It was turned off. I paid hundreds of dollars month after month before I just gave up. Nobody would listen to me. I finally just ignored them. Now I have this on my credit report. I don't know what to do. Thank you for reading my complaint.

Well when I went to one store. They pulled my credit answer said I was approved with no deposit. I went to another store that had better prices on phone and when they went to activate the phone I had a deposit on each line. I have been through nTelos and Sprint with no deposit. I can't stand up some Cellular. As soon as Sprint gets more towers I will be switching back. Also my bills was cheaper with Sprint but there is no signal where I live.

On Sunday, August 7, 2016, I called customer service at US Cellular via 661 on my new iPhone 6 because of three identical letters I received in the mail, but with two different account numbers. The first young lady I spoke to had terrible phone etiquette and bad manners. She told me she couldn't find the account numbers in her system so I should just disregard!! Seriously?! I politely asked "Jasmine" to transfer me to another customer service rep and she did.

We were with Verizon for 10 years and after pricing around we found that U.S. Cellular would be cheaper. At the time there were great rebates as well. We were going to transfer 4 phones, so around $1200 in rebates. We switched and the nightmare began. There were several problems with my rebate. None, of which I confirmed with U.S. Cellular were due to any errors on my part. The irony is, when I was trying to locate my rebates (after 6 months of switching) I constantly had dropped calls when calling customer service from home on my cellphone! I documented 9, yes 9, dropped calls to track my rebate!!

After over ten years of service with this company, my husband was in route to work this a.m. and while making a call at 6 am, he hears the message our service is interrupted... 5 days after bill is due. Never in all these years has that happen... I started with them with 6 lines, last year 4 lines ported out their numbers to connect with other co. I was leaning toward staying with US Cell. But because of what happened today... I'm moving on to Sprint with the rest of my family... Knowing someone personally who works for them and being told they (US Cellular) has been overbilling customers and such, hoping to get them to fall off their belief plan anyway, since they don't want to oblige customer loyalty anyway. :(

The data billing nightmares on here sound very familiar, and virtually every US Cellular employee you contact offers a different explanation. Here are some of my highlights. I have a router plus voice -- with voice being "free". When I was on the voice phone with one associate complaining about the outrageous purported data, she told me I was using data on such phone calls. Finally, she admitted she was wrong. Another associate said maybe the person living with me was going online without me knowing -- that being my late 91 yr. old mom who sometimes couldn't remember her husband had been dead for 5 yrs. One time someone from a VP's office did acknowledge someone was using my internet via XP -- which I've never had. But, the same office doesn't seem to know (or admit) that indicates their system is porous. Yet, three weeks ago, on two evenings, I noticed my WiFi icon flashing when no connectable device in my home was powered on.

Switched from AT&T because of US Cellular's "unlimited contract payoff" promotion, and because in-laws said they had great customer service. Big mistake. We paid $2,000 in device buyout fees for our 3 iPhones, and US Cellular now refuses to pay their rebate, even though we are 100% in compliance will all the written terms of the rebate agreement. In fact, to deny the claim, they created new terms that they only communicated verbally. Now we have money sitting on a credit card collecting interest while we deal with refusal after refusal from US Cellular - in fact, they spend most of their time trying to blame us, even though we followed their written guidelines to the letter. Stay away!

My daughter and I went into US Cellular on Saturday in Norfolk, Nebraska. Jennifer **, the customer service rep that waited on was horrible. Not only did she snap her chewing gum but blew bubbles with it in front of us and then loudly popping them. She also told us that she couldn't help us on fixing on our phone and to take it to another guy in town who is not associated with US Cellular. We are seriously looking into other options!

Over the years this company has become more expensive to do business with. Customer service was one of the biggest reasons we stayed with US Cellular. While AT&T and Verizon and the others were showing how bad they were with customer service (they have since gotten much better), US Cellular was leaps and bounds above them all in that department. That has changed DRAMATICALLY. Just 8 weeks ago we were eligible for an phone upgrade on one of our lines. We went in to switch out an older phone on that line thinking we could get a free phone or a deeply discounted phone and use our BELIEF rewards. Well the CSR we met with started out right out of the gate very rude with the 'oh you all are idiots and you should know this' attitude and informed us that they no longer gave out new phones with new contract and we would have to pay an ADDITIONAL monthly fee over our current plan bill just for the phone...

After being a customer for 4 years now, I have had enough. This company is so unorganized, not one single person has the same answer as another. No matter when I arrive at the store to pay my bill it is a 40 minute wait, always. My current issue being the fact that every time we upgrade our account, they tell us our bill will be under 200, normally by the second month in it is almost 300!

I have been with this company for years. When they came out with the unlimited minutes, text and data I quickly changed my plan to the UNLIMITED PLAN. This was expensive but later on when I decided to use Netflix it has paid off with the unlimited data. I tried at times to see how much I could use in a one month period. I managed 70G that was a lot of streaming. When they took away the points earned for faster upgrades I had a small issue cashing in the points for a new phone but it just required a contract for 2 years with that phone to get the new phone so it was not a problem for me. The signal where I live is slow with the internet connection. I would say it's faster than the old AOL dial-up modem though as the streaming doesn't miss a beat.

Hope you have all day to get a new phone. I'll have to come back when I do because USC is the only game in town for rural residents. Attention to their customers with proper staffing is lacking. A little honesty with the estimated wait would have gone long way with me. I would have gone across town or not waste my time if they had told me it was going to be more than "just a couple minutes". I sat there for 45 minutes before seeing anyone. They said it would only take 15 minutes to activate a new phone but I did not have the time to take a chance on their poor estimates.

I have had US Cellular for years... Only because it has better service where we live. Every month they tell me I use all my data in 2 days. I pay on the 20th by the 22nd it's gone... I will be going back to Verizon... But I will also get my money back from US Cellular. I have paid them every month for nothing. They could care less about their customers. I have read several reviews of people having the same problem so how are they getting away with ripping people off??? Pay $65 a month and 2 days later, they want more money. USC can go to Hell!!! Do not use this company!!! You will regret it!!! Stop US Cellular from robbing their customers. It will take more than one to do it.

Sylvia ** has been a loyal customer since 1998 and has been overcharged almost every month. Text everyday 75% used then 100% used. After going into the main local office not one sales associate can explain!!! One sales rep told me if I bought a Galaxy tablet for $14 he would take my bill down from $349.84 back to my original 12 gig $149.00 a month. Now a month later she is reviewing her statement and finds out that the associated representative Rob failed to tell her she was financing the tablet. A loyal customer with a reputation for quality credit that has 5 business account phones is being taken advantage of. Shame on you.

Horrible customer service and company seems incompetent. Every time I need to make a change with our account they claim the pin number is not correct (even though you call back and talk to someone else and all of a sudden it is). They allowed a scam artist to purchase 12 phones on our account even though we have been with them for years and always have had 3 phones. Funny how may hoops they make me jump through and a crook had no problem deceiving them. I have nothing positive to say about US Cellular. If you travel expect poor reception and dropped calls.

I am a previous US Cellular customer and am sick of their ads saying, "in the middle of nowhere" as I now live in Clark Co., WI and there is no cell phone service here for US Cellular. Your claim is false advertisement and is punishable by law. Your maps even depict it as so. Until your company can cover every square inch of the earth's surface you cannot advertise that you have reception "in the middle of nowhere".

I am so angry and pissed off at this company! I believe they are ripping customers off. Every month I pay my bill on the 25th and by the 28-30 they already trying to say I over used my data. There is no way possible this is true! Then all they can say is "Well if you wanna pay more I can upgrade you", so I think they're just stealing people's money and then trying to get more outta them. This company is awful and if you can use a different company I suggest you do. If I could find a different company that would work here at my house I would change in a heartbeat, but unfortunately no other company works where I live. So people please just be aware that this company is and will rip you off.

So many times now US Cellular has messed me up, but this is the one that set me off! Just now I had to pay almost double what my bill is. A few months ago, my phone at the time was broken at the charger port, and charging it was a struggle beyond words. I had a warranty and insurance and they said they could not do anything until the phone was broken. IT WAS BROKEN.

Soooo many things are disappointing with this company. First of all their customer service is awful. They do not see their customers as a priority, they see you as money. Sadly things change constantly, such as GB prices, upgrades, discounts, plan pricing, device protection...and they don't notify you of any of it. I'm stuck with them because I live in the middle of nowhere, but I will be changing as soon as this new cell tower gets put in. I strongly advise using another company, as this company just doesn't care about its customers.

Company changes bill every few months. When you talk with them on the phone, they leave the phone and come back with a reason, and when you tell them that does not makes sense and explain to them, they leave the phone and come back with another reason. They cannot clearly explain why your bill increases. Then they give you a reason why a portion of the bill is increased, but not the other portion. They cannot account for the money you are being charged. When you have unlimited everything, it is hard for them to justify the increase in charges, so it seems they make up something different each time you talk with them. Each one of their associates gives you another reason. My husband calls and then gets different answers from them. I would not recommend US Cellular. They are crooks.

When I first walked into the US cellular store. I was not greeted or even acknowledged. The irony. I should have turned around eight then. After waiting half hour or more. I was looking for a prepaid plan and a new phone. Well... I was not given a selection of phones but one. 100$ phone. I was okay with that, kind of. They said it was the newest out. Anyway I left with the phone but I had no service for 4 hours after I paid everything in full. Only to have the phone freeze and shut down. So I left work. I am a dog groomer and need my phone for work. And drove over a half hour back to the closest US cellular store. Since it had only been a few days. The lady after not being welcomed again replaced the phone with the same phone I had had. Anyway I went home, made spots with my customers only to wake the next day with my phone off.

When signing up for service, there were ads all over media about a $300 rebate. Nothing was said at the start of my service about certain requirements needed in order to obtain the rebate. Not knowing about these, I didn't fit the guidelines for the rebate. When repeatedly calling and trying to resolve the issue, I kept getting shuffled off to someone else. I got so frustrated I posted about it on social media. I got a reply from Anna at socserv@uscellular.com almost immediately wanting more info which I supplied. She tried to buy me off with $75 credit on my account and saying I didn't follow the requirements to obtain the rebate. Since it wasn't my fault I didn't follow guidelines I didn't know existed, I think they should live up to their advertising.

I first started using US Cellular for my home internet. The first month we were on it, we immediately went over data and up our data plan. Then I switched my phone to them and they have been adding GB of data to both my phone and home. We keep the modem turned off when not in use and have usage monitors installed yet when I check data I will have an extra 1.5 GB added and the modem was not even turned on. The same with my phone. I went for years using very little data a month. 200 MB was my norm and now I'm somehow using 6 GB doing the same thing that I did before. The company is a scam.

I bought 4 phones from US cellular on a family plan. When we purchased the phones, we were told we could upgrade after 12 months. At the 12th month, my wife and I went to upgrade our phones because we were actually required to make 12 payments. I was ok with that and figured we could return in a couple weeks as evidently we had only made 11 payments. Two months later we went to upgrade again and we're told we could not because when we signed on with US Cellular we had returned two days later to change our plan, therefore, we were not allowed to upgrade until the 24th month. I told to customer service rep I did not change my plan and had the same plan from day one.

Today I went in and tried to get my prepaid bill switched to a new phone since my old phone was broke and it is not functional at all. They could not switch my service over to the iPhone 6 so that was fine but if not I wanted refund I would like some type of compensation due to me not being able to use the US cell service and I still have almost a full month before my service cuts off. It's been less than a week since I paid my bill and they refuse to refund me or give me any type of compensation even though I can't use the service. This is so unfair and I keep talking to people I paid almost $50 just to waste on a sorry service I can't even use. I can understand it not being a full refund because it's been about 5 days but I personally feel like I still deserve something.

I have been a customer for almost 10 years. Stayed with them through about 4 months of billing problems. Was overcharged but expected to pay full amount and wait until credit was issued months down the road. Once I had to call 5 times to fix a problem with our account. The 5th time was just to make sure it was done. Still, I stayed. The past 2 years the quality has declined, data, text and calls dropped and no service! Don't let their commercials fool you. They never used to advertise because they claimed all their money went to technology improvements. Well, they have stopped spending money where it should be, service for their current customers. I think because a lot of people have switched. I would not recommend this company at all.

I think US Cellular had been a great company to go through. But my only complaint is we pay 8.99 a month per phone for insurance. And if you need something fixed or phone replacement. Unless US Cellular works with you you're screwed! They go through Assurant and that is the worst company to ever have to deal with! They should be shut down. They will never and I repeat never fix it replace anything! So why is it we are paying 8.99 for insurance that basically doesn't exist? Thank God US Cellular helped me and I greatly appreciate it. But feel as if the insurance they offer is a scam. Assurant is a scam company!!

US Cellular is the absolute worst company I have ever dealt with. Hands down. I wish I could give zero stars. 1 star is giving US Cellular way more than this company is worth. I was with them for a short period of time. Less than 6 months. The billing was always wrong. Not by a little bit either. But by a lot. I would call, and be on hold for over a hour before I could even talk to anyone. So I started driving the 30 minutes to the closest store in Appleton, WI. Where I would usually have to wait some time. Listening to other customers complaining about their bills. The associates would always get the bill fixed. And straightened out.

We purchased 2 new phones and cancelled 2 phones. Our salesperson told us we could drop 2 with no fees and only be under contract for the 2 new ones. I get my first bill and there is an early termination fee of $148 for one of the phones. I go back in to the store and 2 hours later it's supposed to be taken care of. The next bill, it's still on there. I call customer service and an hour later they give me a case number and once again it's taken care of. The 3rd bill it's still on with a $5 late fee and $80 fee customer service can't tell me what for.

I have had US Cellular for a year and have never had a bill that was the actual amount that I agreed to when I signed on. I have two phones, one of which my friend used. I have had nothing but problems with these people. The data usage has been a constant problem. When I or my girls are home, both phones are connected to the home internet service through. My friend doesn't really even use the phone for that purpose, she has a computer.

I dropped my U.S. Cellular iPhone 5s from an approximately 1 ft tall table. The SIM card wouldn't read correctly after the drop jostled something internally within the phone. When the SIM card won't read, you can't use your service, meaning no calling, texting, or mobile data usage. So my phone wasn't functioning, and it needed fixed. After trying everything to make it work, I took it to U.S. Cellular in a last ditch effort to get my phone to work by factory resetting it. I waited an hour for a representative to help me. I had been through this experience before, and there's nothing I hate more than having to deal with and wait for U.S. Cellular.

I went to upgrade my phone and I was told I could not because of a cracked screen. 6 months ago I went to another us cellular to fix my phone and the salesman explained it would cost 175.00 to fix and I'd be best waiting on my upgrade in Feb. I walked into my local store to upgrade and dealt with the most hateful sales woman. Leaving upset I called customer and dealt with the same rude people. I have never dealt with this type of customer service! I was told by their people to wait until my upgrade came around. They are a shady company that is not upfront with the fine print. Can't believe I'm saying this but I can't wait to go back to a real cellular company.

I messed up and accidentally had mobile service on while I played Sudoku. The pop up ads made me go over on data usage. I never have used close to the 300 mb I purchased but in one day went over 1 gb. Honest mistake. I went in to the store and, as always, waited my 2 hrs to talk to a service agent. He was very nice, saw that the overage was from Sudoku pop ups and said he would "gift" me an extra gb for a year and that because I came in before the billing cycle the overage would be covered. I received my bill which included an overcharge of $30. I go back in and wait another 1 1/2 hours to talk to a service agent. I explained the situation and she tells me the gentleman I talked to is off for the day and she would talk to him and call me tomorrow. No call back and I am now paying every month for the extra gb that I never wanted or need. I don't use over my 300 mb. I have WiFi at home. Contract is up next month and guess who is shopping.

I switched to US Cellular from Sprint in January 2015 when they were paying off early termination fees up to $700. They said all I had to do was register online and send a picture of my bill and they will pay off the account. So that's what I did and about 4 months later I was trying to get a loan from my bank and I got denied because they said I had an overdue account on my credit report. It was my Sprint account. So when I get home I call US Cellular to tell them what's going on. They said they never received the bill and gave me the information I needed to get it taken care of so that's what I did.

In March last year I had to get a new cell phone, as the battery on my former phone was close to dead. I had been a US Cellular customer for two years with a plan for my smart phone that allowed me to add a tether service to the phone for an additional fee of $50 per month for a maximum of 5 GB additional data per month. For 2 years that service worked well and I loved it. Now I have a new phone and am required to sign a 2 year service agreement. I was assured this new agreement was the same plan as I was using on my old phone. I specifically asked if I could change the tether service on the new plan, eliminating it when I wanted. I was told yes. US Cellular in Lake Mills does not give you a copy of anything you sign with them. I took them at their word. Big mistake.

I have had US Cellular for a year and have never had a bill that was the actual amount that I agreed to when I signed on. I have two phones, one of which my mother used. I have had nothing but problems with these people. The data usage has been a constant problem. When I or my mother are home, both phones are connected to the home internet service through Charter only. My mom doesn't really even use the phone for that purpose, she has a computer.

US cellular billing sucks! They are crazy with their prices and plans. If I was not stuck in this contract, I would have said goodbye a long time ago! I know one thing, you will never ever worry about me and mines ever signing another contract from them! I don't understand how your plan never changes but the bill changes by 150.00 more a month!! What in the world!! The CEO, fair trade commissioner, Judge Joe **, Roy **, troubleshooter, somebody needs to look into this and find out what the problem is. Customers need not to ever turn to US cellular for service because you will get ripped out monthly dearly.

I am a former US Cellular customer because they closed their service in our area. I accidentally made an electronic payment of $250 into my closed account. After contacting US Cellular I learned that I had to wait 20 days before they would work on returning my money and then it would take another 5 days for me to receive my check. After I complained they told me to fax a bank statement that will prove my payment and this would make it faster to get my money. It was very difficult to find a fax machine and they refused an email. My fax went out on 12/12 and I called on 12/16 to ask if they are working on my issue. They confirmed. On 12/20 would have been the actual day they would work on my check. I called again and they told me they are working on it right now. On 1/2/16 I called again and they confirmed my check was shipped on 12/29.

US Cellular sent a prepaid Visa for $130.00. I went to the Plover store and the associate went to ask the manager what I could use it for as I had asked him why I received the card. I was told that I could use it on anything in the store and it was the last day of half off items. I chose a Samsung tablet, used the prepaid card and paid the difference with my own Visa. I received an invoice today and was shocked by a difference of $70.00 increase to my monthly invoice. I called customer service today. I was told I was charged $40.00 for an activation fee... I was never informed and also would be paying an additional $12.00 a month for the difference of the payments of the phone. If the phone was half off I do not owe anything. I was transferred to the tech billing agent and he said I could return it but would have to pay an early cancellation fee. This was a total scam and after 13 years I am disgusted with US Cellular.

I strongly suggest not using US Cellular as a phone provider. I had 3 lines & a tablet with 12 gigs of data for $185 a month. I switched to Sprint because I have 3 lines, a tablet & 40 gigs of data for $180 a month. Which is better? Sprint offered to buy out my 3 lines except for my tablet because they don't do that which is understandable. So I cancelled with US Cellular October 16th 2015 & started with Sprint that day. I spent all day at Sprint because we couldn't figure out why my phone wasn't working but my US Cellular phone still was. So here's the first phone call to US Cellular. They then told me that when I bought my S6 back in July 2015 that I was on an installment plan, which no one told me that when I bought the phone in July. They said along with all my cancellation fees I would have to pay additional $500 for that phone which once again no one told me that when I purchased the phone.

I was a customer for about 12 years with US cellular. I was fairly happy until the billing started to change. I left for a while and decided to try to give them another try. When signing up, the agent I had helping me failed to inform me of very important information. Since I switched, my bills keep getting higher. Christmas eve and I again open a bill for $355. Nothing changes monthly but my bills are never consistent.

I have been a customer of US Cellular for 15 years and until the last year and a half had no problems with them. I went in for the usual every 2 year update on my phone and repeatedly said I did not want to change my contract. I had been grandfathered in over the years and loved my plan. I was assured the plan would not be changed. When the first bill came it was obvious the plan had been changed. I called and said this is not what I wanted. I repeatedly said I did not want the plan changed and I wanted my old plan back. I was told it no longer existed. I also, for the first time, bought the insurance for my phone, 8.95 a month. About 6 months later the phone was waterlogged when we dumped while canoeing. I went into the store to use the insurance to replace the phone. I paid the 150.00 deductible and now find out I am being charged monthly for the price of the phone even after I paid the deductible on the insurance.

For the past month, the signal quality in my home and the surrounding county has been getting shoddier and shoddier. With a tower a mere half mile away (I can see it from my back porch and it is definitely a US Cellular tower) my phone and the phone of my girlfriend are constantly dropping calls due to lost signal or even not connecting to the network at all. Multiple other US Cellular customers have commiserated similar experiences. Customer service told me the only thing they could do for me is to tell me to call *228 to update my towers list, which I had informed them a few times I had already done to no avail. If Verizon had a tower near me I would not hesitate to drop US Cellular like the ton of crap that they have become. I will recommend against US Cellular in perpetuity whenever cellular companies or service comes up in conversation.

I've had my phone for three months and have found that the service is very poor (can't keep a connection and I am close to a tower), our bills are outrageous for simple service and it does really seem that cash is all they are interested in. I'm going back to Verizon. They are much cheaper and their service reaches way up into the mountains. Bye bye US Cellular and hello again Verizon.

I switched my family service to Verizon and was charged $44.38 for 3 smart phone, 2 non smart phones for one day of service. In all fairness, that included an $11.23 early termination fee. So approximately $6.63 per phone for one day. This amount included a discount reversal of $15.95 that I did not receive being added to my bill. In their first response to the BBB they were charging me $2.44 per day per line. When I pointed out it was outrageous, they changed it to $1.15 per day per line and added taxes in order to get to their billed amount.

Since activating 3 lines with them my bill has been correct ONCE out of 13 billing cycles. I was told that I "needed to pay the past due amount (that was in error) to avoid service disconnection" and that the adjustment credits would apply to my next bill! Then I woke up this morning to find my phones shut off because of a bill that was due 5 days ago! So I get charged $25 per line to restore my service on top of my bill! I will not be staying with them.

US Cellular are being fair to their consumers over charging their people that work hard for their money. I have been paying 500$ to 800 every month and they can't explain why they are ripping people off. They talk to you ugly then take your money.

In July 2015 switched to US Cellular being promised to pay off our other carrier lines, which we are now in collections for. December and still waiting for US Cellular to pay off our old lines. After going in and showing our paperwork and stating our problem, everyone we have worked with that stating they will help us has been fired. Also, finally at the end of November we got our first bill, which we have been in 3 times to try and get a bill. Our bill is so wrong. We have paid every month but, our bill does not even close to reflect this. I am happy with the cell service, but promises and customer service is very poor. Feeling buried and frustrated beyond belief.

I had no complaints until the last 3 months when I paid a phone off and THEY disconnected it without my permission. Then when my next bill came it only went down to $185 from $210 (the phone was $24/mo on its own). So I called and they "lowered" the bill to $140. A month later I got a bill for $310. They said a $77.10 bill was for 6 days. As soon as I changed my service up my bill went haywire and all they've done is lie. I am switching phone companies and will not endorse anymore. I had a great experience until now and for them to treat a loyal customer (which got a few of his friends to switch to them) this crappy they are worse than Verizon. At least Verizon advertises their outrageous prices. So now I'm switching to TextNow and paying $25/mo.

My husband and I have had our phones for about now almost 2 years now. We've missed phone calls from family, friends, etc. When someone calls usually our phones will bring up the number and show who it is. Lately, it has not done any of that. US cellular reps have redone everything on our phones, reboots etc and nothing has worked really. They tell us to write down who we've missed the phone calls but HOW? When it doesn't show who it is unless we call whoever it is back a few hours after and we get "I've tried calling you but you don't answer." Ugh!

I had to spend ten hours at store. Had to delete all accounts. Also needed New phones. Paid activation fees.

We got a US Cellular service & phones on 6/12/14, the bill has been WRONG every month since then. The online billing account system is also wrong. I have spent EVERY month since then trying to get it corrected. EVERY month I have to call & get the bill manually corrected, as the computer system suspends our service for none FULL payment of what the system says we owe.

Their phone service is good, but you better hope you never have a billing issue and never sign up for auto draft. Even if you try to undo the auto draft option they will still charge your bank account. If you discontinue in the middle of a billing period, they will charge you for the whole month. They will do everything possible to get new customers, but do NOTHING for loyal customers. I was there over 15 years and they treat you like you stole something from them.

I have had this phone company for 8 months. My bill is never right. I have had to go down to the local office every month and never made a late payment. Their customer service on the phone is a joke. After 3 days I was told I had used all my time on the hotspot internet service. When I called and ask how this happened I was told I had used the time. I was never told how because I had never even been close to being over. I was called a liar when I said I hadn't used the internet. I was lied too when I signed up for the plan. Was overcharged. Was told it would never happen again, it has happened every single month. When I go to the office there are other people there having the same problem. This company is very untrustworthy... There should be a class action lawsuit against this company...

I went into my local US Cellular store to inquire about their plans and to find out if I could get phones for my parents who live in Maryland. I wasn't sure if they had coverage in their area for US Cellular. The sales rep looked on the computer and explained that my parents were covered by their partner coverage and sometimes partner coverage strengths can vary but it should be okay. My brother has US Cellular service and whenever he is at my parents' house he doesn't have a problem so I felt like this would be okay for them. I looked at all the plans and decided on one that would work for all of us. I purchased 4 new phones, one for myself, my husband and both of my parents. I was specific with the sales rep that I wanted to do this for my parents to help them out so that they could get rid of their cell phone bill.

My coverage goes from three bars LTE to one x. It's non-stop. I live 30 minutes from Appleton, WI and the coverage is awful. If you live anywhere near this do not get US Cellular, it's terrible. Just trying to help people out. I've called and complained but they don't care about rural customers. Go with any else if you live north of Shiocton. They won't spend money on a tower. Let's hope Verizon will. Please call us cellular and complain maybe it will open their blind eyes.

I got my bill and I was charge for extra 9.935 GB. I wasn't told about this $15.00 charge fee per extra GB. Before I left I ask salesperson how much my bill would after the first one and she told me it would only $40.00 and it wasn't. Too slow. No Honesty. Been lied to. Some of your associates couldn't answer my questions. Being charge for a cell phone number which I don't own a cell phone. Being charge for internet on 9/8/15 and 9/9/15 for 95.000 KB. Didn't start using the internet until 9/11/15. Charging a $350 termination fee. Feel like I was signing up for a cell phone. Wasn't told about this until I sign the paper.

I was needing to move to a single plan after others on my plan porting over. I talked to 3 diff people in 3 days. I was told I was not starting a new contract and I keep asking to make sure. I log into my account the next day to see they had put me on a new contract. I called them again and they didn't make it right. The put me back on my contract and a more expensive plan. Being they were in the wrong they should have offered me a better deal after being a customer for many years. They were awful not keeping their word and honoring the customer of an employee who made a huge mistake. I am planning on leaving US Cell and telling everyone my experience.

Customer for 15 years. Never had late bill. Have 3 lines. Went over once, was charged 107 dollars. Called call center, gave me a 25 dollar credit. They are willing to have me cancel. I was very polite. The lady on the phone, her name was Salida or something like that was not helpful. Take your business elsewhere.

I tried to purchase a new phone on a monthly installment payment. I was denied because my contract doesn't expire until 12/04/2015. My current phone is having difficulty. I have always made payments on time and have a high credit rating. I'm very frustrated.

I've paid for services & 3 times in less than 2 months inconspicuous charges cause my services to stop. I call numerous times and was hung up on by reps even a manager. One acknowledged to me she doesn't use 'Standard protocol' & no one will be calling me back. Says account issue for lack of credit (again I paid, & twice), it's a device issue. Then after refusing to perform account audit to fix issue I requested Tia connect me to her manager, Shannon.

I was grandfathered with unlimited data. My bill was always the same and very high. I was always told to leave it alone for I was grandfathered in. I always upgraded, never had a overage, had decent coverage. 6 years later I got two Note 2. New girl was working. My next bill was over 1000.00! The agent argued with me I had a 5 GB limit. I was told to use my reward points I had been saving for years. This company is fraudulent, and ran by rude people too lazy to research who changed it. Now the bill is 1400.00. Beware, stay away, no one has ever offered an adjustment. I represent the best cell company in the United States now and take their customers all day.

Our business switched to US Cellular from another company several months ago because they promised "great coverage". We had our phones included in our monthly bill. They estimated our monthly bill at approximately $250, which was just fine. Since we switched, we have had THE WORST service or actually NO SERVICE when we travel out of town, even just 30 miles. Our phones are constantly trying to get service, which increases our data usage. Our bills have been well over $500.

I called at 9:16a.m. on October 6 CST. Explained that this was 4th time I had called regarding multiple calls from their computerized dialer about a data plan expiring. I DO NOT HAVE SERVICE WITH THEM. I have not had service with them in 2 years and it was previously under my husband's name. After going round and round with the rep explaining that I do not even have service so I cannot give a password or info on my non-existent account, she said she "could not access my account without the personal information and passwords."

I live in Southern Maine that has the highest population of the state. Signal strength is very poor despite their coverage map saying great coverage, so bad that I have to go outside to make or receive a call. I also suspect they get second quality phones at a discount that have not passed quality control then sell the phones at full price to their customers.

It is sad how downhill their service has went. In the past year I think I've had one customer service rep who has gone above and beyond. Their PRICES are outrageous! Our bill has been messed up every single month since their "new" billing system. We always get double charged and somehow we ended up having to pay double to get our bill on track. Next bill comes, double the charges AGAIN! If we weren't stuck in a two year contract I would sure be gone. They need to step it up soon.

Made payment arrangements... Used online US Cellular site to make arrangements. They don't honor arrangements for late payments online. Charged me $100 for reconnection. Customer service was short and rude.

BEWARE!!!! Did you know that at US Cellular if you drop your phone that's less than 4 and 1/2 months old, your warranty is voided. The US Cellular customer service rep told me that the cell phones were not intended to be dropped. This also applies if the overpriced IPhone 6 is in a protective LifeProof case that they upsold you. But wait, there's more... If you were dumb enough to buy the Device Protection plan for $8.99 a month, you'll get to pay a $175.00 deductible to use it! Another goodie... wait for it... that overpriced LifeProof case that they upsold you for an additional $79.99 only offers a limited 1-year warranty FOR THE CASE ONLY. It does not cover the cost of your damaged device that it was "protecting." I've learned so much today. Please Please Please share this with others. I want everyone to be aware of this SCAM!

I've been with this company for MANY years. Prices were very high so I considered leaving. They suggested a less costly plan based on my longstanding history of using 1/2 gig data/month & I agreed. Almost EVERY month since my bill has gone over. REALLY??? How does THAT happen unless they're doing something? Nothing about my use has changed! I just feel deceived!!! They hooked me back into a 2 year contract. I was going to leave to save some money... and they're still "robbing" me!

It all started that US Cellular was supposed to have send out an iPhone 6... was supposed to get it the next day overnight. IT DID NOT HAPPEN. That was fine but come Friday 9/2015, they sent us an empty box. Then they turned around and suspended all lines when after calling customer care complaining about the situation...

So the phone device they sold me was defective. The speaker at the mouth didn't work, you have to use the one at the camera instead. I called them, no biggie. Their solution after I paid full price for this defective device? To send me a refurbished phone AND charge me shipping to do it. I finally get them to come off the cost of the shipping, and they said it would be there Tues. Tues came and went... no phone. Called-- oh they don't have any in stock and have no idea how long it will be to get a replacement phone out. This is a business line for me however, so not acceptable. They kept stalling. Would not ship a replacement phone. I waited a week, and switched to Sprint who bought out their contract. I am done with US Cellular.

US Cellular stores and their Customer Service department are on two different planets when it comes to information. When I signed up for my plan the employee assured me that I would receive coverage outside of Iowa (Chicago, Minneapolis, Kansas City, Omaha). In the sense of "coverage" he must have been talking about how much actual surface area the phone took up in my bag because I couldn't receive calls or text. Better yet, I was map-less in new territory that I was working in. It was one heck of a summer trying to run my business from a worthless phone. I was so glad that I paid attention to Mr. **'s geography class in 7th grade so I could buy a map and navigate.

I have been a US Cellular customer for over 10 years. When they did their billing switch in 2012-2013 I gave them time to fix their issues. In 2014 they sent a mass email promising their billing issues are over and all shall resume as normal. It is 2015 now and they are not over. My billing cycle ends on the 13 of the month so it becomes due about the 25th of the month. Note my bill was paid in full in April of 2015 and up to date. In May on the 14 two days after my cycle ended their company decided to shut my phone off in the middle of the night and then turn it back on during the very early morning hours of the 15th. They thought I wouldn't notice a odd charge on my phone the next month for a reactivation fee and the fact that it then messed up my bill for the next month.

I have been a Verizon customer since their take over from Alltel. The complaints I have against Verizon are (1) they are overpriced (2) that 7 miles from my home I cannot get data service and calling is sporadic. At home my service is good, mind you, 7 miles difference. I work at a park in Northeastern NC where calling and data service is critical to monitor weather reports and any emergencies that may occur for the safety of the park guests. I am confident at the park I work at. I am roaming off a US Cellular tower.

I switched carriers because I wanted better coverage only to find out that I have made a huge mistake. I was told 4g was coming soon and it seems as though US Cellular has been saying that since 2012. How can this co. compete in a major university city with old style coverage. No hotspots available... Dial up speed downloads, BEWARE of poor coverage!

A couple of weeks ago I was traveling on vacation and had poor cell service so I called the support number. They said I was roaming and nothing they could do. After coming home from vacation I went to the USC store and they said my phone was shot so I bought a New $400 LG G4. It worked for 2 days then quit. I went back to the store and they gave me a basic loner and ordered another for me. I went back they gave me a new one and it wouldn't work. I went back to the store and they ordered another. Said the Company screwed up...I couldn't have a loner. I waited another day went back. My phone didn't come in...

My phone was running slow and using a lot of battery so I take to the store in Redmond, Oregon. They try for nearly an hour to fix it and finally ask if I can leave it. Mind, it was working just slow and using battery. When I go back at the end of my work day (which I had already used my lunch hour with them anyway) they hand me my phone with the it wiped clean. No contacts, no photos, no nothing! It won't even connect to their service now and they say "sorry we can't fix it." They think the antenna is broken! (Hey, I was making calls on it before it went to the store!)

Went with U.S. Cellular after a bad experience with another phone company. The gentlemen who got us squared away with everything was awesome but the phone service was terrible. Although we were considered in perfect region, rain or shine if you wanted to make a call you had to stand in the middle of the front yard and even that was pushing your luck with a successful call.

Okay, so first I want to start off with I HATE this company's local employees. They are lazy and incompetent and I don't have time for it. I just had a newborn baby girl and my boyfriend broke his phone a few days after. SO I told him just to get on my plan and it will be cheaper. He switched from T- Mobile to US cellular and it took the guy over 2 1/2 hours just to put the new phone on our account. Hadn't even activated the phone yet. And throughout the process he kept answering his personal phone and talking to his friend. COMPLETELY disrespectful. I'd understand if it was your kid and you tell them you gotta call them back but make sure everything was okay but you don't talk about getting beers with your kid.

My family has been with US Cellular for a while, as they're basically the only carrier in this area, however their service is not nearly what they claim it is. I get decent coverage if I'm actually in town, but at my house in the country, I don't get squat. When I went to Norfolk/vb area, I had no coverage. When I went to Cleveland, I had no coverage. When I went to Detroit, I had no coverage. When I went to Memphis, I had no coverage. When I went to Chicago, I had no coverage. They promise nationwide coverage, but that's a pretty significant portion of the nation in which I basically can't use my phone because I don't have coverage. And when my phone actually switches from 1x to 3g, it's roaming, so still, nothing will work. They desperately need to update their coverage map and stop with the "nationwide coverage" **.

My daughter wanted to upgrade to the new iPhone. We talked to rep and was told this would increase our bill by $27.45 per month. First bill was over 150.00 increase. I was told this was due to activation fees and taxes. I was aware of a $40.00 activation fee but $150.00? Then I was told by rep that my bill will now be about a $68.00 increase over my previous $220.00 bills. Somehow I lost a $40.00 credit. Would never have got new phone if I was told this. When I pressed the US Cellular rep about this she said "this is how corporate tricks people." Nice company. Their own rep thinks this of them. I don't trust this company.

Been with US Cellular for 13 years. Found US Cellular cost of data was spendy, so went to use rewards prior to canceling. US Cellular tried to cancel our rewards after canceling but item was shipped without company knowing. I have wasted time/gas driving to their shop that supposedly cannot communicate with their own corporation on problems and state I need to go online. If one needs to go online to do business then no need for a store made in mortar. Using total wireless now which has 9 GIGS of data for $85 on 3 phones. US Cellular needs to treat their customers with more respect and not patronize with their sales pitch.

So I went into the store to purchase a phone. I ended up with the S6. Tried it out and completely did not like the phone. So I exchanged it.. Well after only having the phone for 5 days it stated I used 4GB of 6. Wow. So I did not want to set myself up for any more outrageous bills. I decided to completely return the phone... In doing so I learned that if you use cash over $100 you cannot get a refund on hand. In fact you have to wait 7-10 business days for a check. Which means I cannot take the money from US Cellular and use it toward the actual phone and plan that suits me.

Let me start by saying the main reason I chose US Cellular was because of their rewards program, which would allow for a 6-month early upgrade. I have 3 lines with them. One of my lines has an iPhone 4s on it. For the last 6 months it hasn't been charging, you can't always hear on it, and other issues. I called the 800 customer service number, they refer you to the store, go to the store, they refer you to the 800 number. After all this back and forth, now we are past the 1 year warranty so we're out of luck. I pay for phone insurance (NEVER AGAIN, LESSON LEARNED).

I was going to purchase a USCC Note 3 phone off of Craigslist while I was in California. I called USCC with the IMEI and asked if the phone could be unlocked (I wanted to use it for Sprint and it was a good deal). I was told YES, it can be UNLOCKED. So I purchased the phone, drove 70 miles to the nearest USCC then sat there for over about an hour. They tried to unlock it. They then told me that their system kept shutting off halfway through. I then asked what to do, they told me to call USCC. So I called after talking to them (also giving them the IMEI). I was told to call Samsung. I call Samsung. They advise me to bring it into a Best Buy to flash the phone.

I only gave this place 1 star because I had to! This place is a joke! They misinformed on their "buy out your contract deal" which almost put us into collections with Verizon. After finding out that we were lied to we decided to go back to Verizon because liars are not going to get a penny of my money. They did the same exact thing to my cousin and I had given one of our iPhones to a family member and they went in to get it unlocked and one of the salesmen told them that they could not do that and they informed my family member how much I owed them and that's why they couldn't unlock it. They are liars and give out confidential information. Do not deal with us Cellular!!!

I switched over from Verizon to US Cellular with the promise that US earlier would buy my contract out for $350 per phone, I had two phones which equals $700. To this date I am still waiting after 3+ months for my payment which I owe Verizon of $700. I do not have $700 to just give Verizon and wait for US Cellular to get their act together. I have had numerous contacts with US Cellular and have been given every excuse in the world. I have had a credit rating of 800+ and I am being sued now by Verizon which US Cellular could care less. I have asked for records which they refuse to give to me and the only option I have is to get an attorney and sue US Cellular. Unfortunately I don't have the funds to obtain an attorney at this point.

I recently switched over to U.S. Cellular from Verizon. I was told by the US Cellular associate that I could save money on my family plan. However, when I received my first bill in the mail it was over $700.00. There was never any mention of anything close to this. The associate just said "Your first bill may be a little high." Now keep in mind I am a single dad with 2 children still at home. I wanted to save money, not be raped for all I had. My usual bill with Verizon wireless was around 150.00!!! So can you see the savings here???!!! I sure can't! And how about those etf fees (early termination fees)? Seems to me that with this high bill I just paid those also!! Very deceptive practice. Thank you for your time, and consideration.

5 times I have had to go into the local store from the service reps not being able to communicate. Problem is when I signed up I told them I needed my bills to be sent to a corporate branch in CA, they said no problem. That was a lie. They cannot bill to CA - first problem. Second is when you try to call about billing problems they have no common sense with a phone conversation. Non-Americans might be cheap labor but when they cannot do a job effectively it cost you customers and gives you a bad name. My contract is just about over and I will change providers.

My daughter is 19 yrs old and just moved out a few months ago. As part of her new found independence, she ventured out to get her own cell phone. Shortly after, her sister and I joined her plan. First bill was OVER $800! Can't get any answers! I feel they are exploiting her because of her age.

I switched over to US Cellular from 18 years of being with AT&T, now, I'm sadly regretting my decision. Their billing department is atrocious. I bought two new Galaxy $500 phones from them 2 months ago and have had nothing but problems with them. First, I wasn't aware of the fact the phones come with mobile data as their default setting, and since I rarely use much data, I assumed I was safe using the Wi-Fi network in my house. Wrong. Within a couple of weeks, I learned I'd way over exceeded my data plan which was only 3G per month. Upon contacting one of their tech support people, he did make an adjustment, but it had to wait until after their next billing cycle, so I had to pay the bill in full, then having to wait for the correction.

Contacted store for defective usb port on warrantied Galaxy S4, said they would repair but only loaner flip phone... Called customer support, ** in Iowa says not warrantied and $35 charge minimum even though no abuse to phone. Daughter called month ago with defective charger and cord. Also told not under warranty. BE AWARE OF US CELLULAR'S DECEPTIVE PRACTICES WHEN BUYING EXPENSIVE PHONES. RIP OFF.

US Cellular canceled our 4 line family plan with unlimited talk, text and tethering. When we still had 6 months left on our contract. They told us we used too much data? What? I paid 4 unlimited. My plan was advertised unlimited streaming? So they go on to tell me they don't allow tethering anymore and if I kept streaming data they would turn off our phones.. Well few days later my data was turned off again? Told me the same thing but this time they said they would cancel my plan if I kept tethering data. What? We got the plan cause they advertised unlimited data with tethering.

They called and granted me credit on my account.

I have had an account with US Cellular for only 6 months at this point and I have not had a bill reflecting the package price I signed up for. Every bill I get is over $300. I am only supposed to be paying $130. I have 2 lines that have unlimited call and texting and 300 megabytes of internet usage. Everyday I get texts from them telling me that I have used 100% of data and am being charged for the next tier. For example, yesterday evening I received one of these texts from them saying I have exceeded my limit by 100%. I didn't touch the phones to do anything, not even accept or make a call. I wake up this morning, still haven't touched the phones and at 10:00 I get a text saying I have exceeded usage by 100%. I must be pretty talented to surf the net in my sleep on two phones.

I've been a US Cellular customer for well over a decade. I don't know what happened to this company but now they suck goose eggs. They've changed their policies a half a dozen times, misled me and probably most of their customers, have horrible customer service and last but not least, their data service is the worst I've ever experienced! I'm going somewhere else and will never return. GREAT business model guys = losing your long time loyal customers is the way to Forbes. So stupid.

My boyfriend and I have only US Cellular since the end of January of 2015 or the beginning of February of 2015. Since we have had them it's been nothing but trouble with them. One they wouldn't send us our bills when we have called more than once for them to send us the bill. We moved and we updated our address, however they wouldn't save the information so we had to call them more than once to give them the new address. We were told that our bill would be 180 monthly no. It's over 200 a month. We were told our bill was due on the 23rd every month no, it's due on the 18th.

US Cellular is the worst company in the world. I cancelled my account with them and had no pending balance. I moved to a different carrier before I deployed because am a US soldier. I got back just to find out that they took me to collection when in fact they owed me. I called them when I got back, trying to get a phone, and I went numb when they told me that I was taken to collection. I told them I didn't have any pending balances and after looking they confirmed it and told me instead they owe me a dollar and wrote me a check. This has a huge impact on my credit. I tried calling back to complain but customer care service was so rude to me. Am planning on filing a complaint with consumer services.

US Cell's billing practices are appalling, I called customer service which is a joke anyway. You spend min. 20 minutes on hold then they transfer you multiple times and you have to give all your info again and again. I asked them to explain a charge on my bill and had to get very upset with the customer service person because they wanted me to pay the bill first then they would transfer me to someone who would explain it. Back on hold for time I lost track of, asked several times again about the charge, another transfer... hold... Finally a guy went through all kinds of excuses as to why I was charged. So not satisfied with his answer I went to a US Cell store and finally got the charge reversed.

Went in to buy the iPhone and to start an account so I paid 299 for the phone and told the sales man I'm a truck driver and only run west coast. Told him I wanted this phone for face time. Thought good way to keep better in touch with family. So I got 6 g. Found out when I left we FaceTime maybe 15 min and we were only allowed 200 megabytes in roam then it dramatically slows my roam starting in Nebraska all the way to California so basically worthless. US Cellular said I had to take phone back with all original package or they gonna charge me 715 more for phone basically gonna cost 915 dollars to cancel this awesome phone but horrible carrier. Want other truck drivers to know so others don't get screwed over so badly. Their sales people lied. The lady on phone said I should have read fine print. Thank you for your time.

US cellular never paid off our ET with our other carrier. Then we get a letter from a credit agency where the other carrier reported us for owing ETFs. This is how my husband and I found out that US Cellular never paid them. On top of that US Cellular said we never gave a copy of our last bill with our previous carrier and that my husband never gave a copy of his military ID for his discount. Then US Cellular tells me I signed a 2 yr contract when we were signing a contract for just the phones to be paid off. I'm pretty sure if we hadn't have showed the last bill to our previous carrier we wouldn't have service. The internet locks up all the time on all 3 phones and you cannot scroll your phone. It just sits there. I have never had so many problems with a cell phone company before. I know it's either fixed ASAP or I am leaving US Cellular for good. Plus I will be sending a report on them to the attorney general. I changed to US Cellular 3 months ago.

I signed up with US Cellular when they ran a promotion that if you complete your contract you never have to complete another one. I completed my contract. What they failed to tell me was that they discontinued that and every time I upgraded a phone on my lines it started a new contract. I never signed anything!! I used rewards points to buy a phone. Long story short I got frustrated with their service and wanted to go to AT&T. I called and ask them when my contract was up and they said it ended last year. So I went and switched. Then they contacted me and said I owed an early termination fee on 3 of my lines. I told them that I called and ask when the contract was done and they said last year. They said they only gave me a date for one of my line. I have one account how was I to know there were 4 separate contracts. He apologized that they gave me the incorrect information, but still demanded the money.

Our family lives in a region that has good U.S. Cellular coverage (southern Oregon). However, whenever we leave this immediate area, our coverage isn't wonderful. Even in major metropolitan areas like Denver, our coverage often becomes problematic, because U.S. Cellular doesn't actually have its own coverage in many locations - it arranges with other providers to piggyback on their service.

I paid my bill and the next day they disconnected my service. Can't put an amount on lost wages.

Dealing with really high bills and always saying "going over data" when we have wifi at home 5 gb each. Now I switch to a new plan. It was supposed to be cheaper and some odd reason it keeps costing the same and we only have 10 gigabytes. What a joke!!!

Whoever said the customer is right - did not have to deal with US Cellular. On April 10, 2015 my husband's flip phone broke so we went to the Dixon, IL store to get a new one. Did not offer another flip phone so he got a new smart phone - which he did not want and I upgraded also (which I did not want) - but we were in a hurry leaving for vacation the next day and we were talked into it. At no time, we were told of an activation fee and I asked 3 times - will my bill stay the same? I took notes - each time the salesman said, "Yes, nothing will change."

I have been with them 2 months and my bill is $899.45 And I just paid them $252.00. I don't even know why my bill is so high! I only have 2 lines and we can't go over our data! Us Cellular is the worst and has brought a lot of stress to me. I don't know what to do about a phone now. I will not be paying them another dime!

I had a US Cellular account with three lines for my children (in college). Because they were out of the service area, one of them inadvertently overutilized data services. US Cellular sent me a letter telling me they were shutting down the service in 10 days. I called to try to save the account and spent more than three hours with people telling me they the account would be shut down and there was nothing I could do. They also sent me a final bill, which I did pay. Then I found out that they didn't actually shut down the service, after I got my kids' new accounts with other carriers. So I called customer service and ** told me, "I had to call to shut the service down even though US Cellular told me via letter and verbally that they were shutting the service down and sent me a special bill." Really? And I was responsible for charges for the two weeks between the date they 'shut down my service' and the date I shut down my service.

From the time I first purchased my Samsung / US Cellular phone I had trouble. It was a prepaid phone to which you have to use a phone card or credit card. The policy (like the new $35.00 and up) stated on the box and in its folders I had unlimited text, calls, and some internet. I had purchased the $40.00 box with phone included. I never used the internet. A few months after purchase, and every first of the month, I would reload more money onto my service. My phone was forever dropping calls. About 6 months goes by and every time I loaded more money onto my card, my service would disconnect about two days later and I had to call customer support and ask why. They would tell me I exceeded my time. I would remind them I had unlimited calls and text. They would apologize and reinstate my service.

Basically nothing happened, my cell phone bills has been running $250-300 each month due to them not having unlimited data usage. The thing that I found very upsetting about US Cellular is that they not only charge you for outgoing e-mails but incoming as well. I tied my office e-mail to my phone so any e-mails coming in during the day was being charged as data to my phone. I have 3 gigs and even that was not enough do to that. I can see you charging for outgoing e-mails but to charge for incoming is crazy and very unfair. I am seriously thinking about switching companies due to this. My plan I am on my phone should run only $127 per month yet it is almost triple the last 3 months.

I recently upgraded to the iPhone 6 plus. I was told by customer relations that I would be offered the discounted price and only have to pay the tax on the phone at the time I purchased the phone and the rest would be added to my bill monthly and she switched the rates on my bill that would lower my payments. On April 22, 2015 I went in to the U.S. CELLULAR store on university street in Peoria, IL and of course now the story changes. I can get the phone but "customer relations didn't look at my phone appropriately and now I need to pay $275 today." I told him (the representative) That I was willing to pay the 275 but that's all I would pay since I was promised the discounted price for the phone. He (the representative) told me that's what would happen, well now the paperwork comes and he tries to hurry and have me sign some papers with monthly payments for the phone added to my bill for the ENTIRE AMOUNT OF THE PHONE.

Cancelled my phone service June 2014, They asked why and I told them I'm tired of dropped calls and getting texts three days after they are sent and issues of phone not ringing when people call or not getting the calls, So I'm going to T-Mobile and need a copy of my contract. After two second D's of them not even acting sorry they tell me to go where I got my phone to get a copy.

I have been a customer of US Cellular since September 2013. I am disabled military veteran who is unable to work due to my military service connected disability. I renewal my contract in December 2014. By February 2015 I was forced move from West Virginia to Virginia due my failing health. At the time of my move I was unaware that I was moving out of the US Cellular service area. Now I have spotty service at best paying for unreliable service in which I am always rooming. I need to get out of this rotten contract.

Issue started when we decided to buy the prepaid plan on internet for iPhone 5S 16 GB, we bought two of these and everything was fine. We were then told in order to get one day shipping to contact customer support and we could get one day shipping added to our orders. After calling and getting one day shipping on TWO phones my bank then advised me of mysterious activity, come to find out they charged for THREE phones when we only bought two (after all was said and done appeared customer support added one unintentionally).

After 15 years, I switched to a new service a few months ago, as I'm ineligible for new deals after moving. Trying to pay off remainder of what I owed on my account little by little, and just like that, they sent me to a collections agency. Cold. 15 years as a customer and no consideration.

I've been having issues with my phone receiving phone calls and texts. I have called several times and have been given to replacement phones and that still has not resolved the problems. They offered me a used phone for 250.00 or I can spend my belief points and 120.00 plus the cost of the phone to get a brand new one. I've been with them 10 years. They also gave me a 25.00 credit to my bill for the inconvenience. I personally don't think that was even enough for all the issues I've had. I'm strongly disappointed. I will not recommend them to anyone anymore.

This is the most recent issue I have had... the pay by phone is not working and the website is not working. My bill is due the 24th... it is past midnight. Now I have a late fee. What is the problem? My previous contact with customer service, when no one can get into my account, was very frustrating also. It seems to be a reoccurring problem that keeps nickel and dime'n me, to cancel as soon as I can.

I contacted customer service after my phone malfunctioned on its own. I was told to go to three different stores by 3 different reps. None of these stores were able to do anything for me. This is a U.S. Cellular phone. I have been lied to and misled for two weeks now.

Phone sucks, constantly drops calls, can't wait until Aug, so done. No help from US Celluar, even upgraded, big mistake!!!!!!!!!!

My husband and I have been living in our new home for almost five months. We made sure everyone we receive mail from had our new address. Or so we thought. We ran into some trouble with US Cellular because our billing statement never came one month. We were busy with house renovations, my school, his job, new baby, etc. so we didn't think much of it until our phones were shut off. I hate paying anything over the phone and it was hard enough trying to pay our bill over the phone when I couldn't even use my own phone!

I have been fighting my case with US Cellular for quite some time. It is now going on 6 years. The problem started Off by them shutting my family and I off for not paying. 02 And got my mother's turned on and it took 6 months for them to fix my line. Then was still being charged. 6 years later still fighting with them and now they shut us off again. I have asked them over and over again to shut us off are the internet. When we reach our limit they continue to let us go over. 900.00 bill for month and 1/2 service. You tell me if this is right. I really am at my Wit's end and have nowhere to turn.

1st off US cellular is the only carrier that has coverage in my area so we are kinda stuck with them. My mom recently passed away and she had 3 phones on the plan for her and the grandkids. It was a nightmare trying to switch the name on her account to my dad's. We spent 3 hours and several trips back to get this taken care of. I should not have to given a copy of the will and a death certificate is take care of this. Then we tried getting an employee discount from my dad's work and this still hasn't gone through yet and questioned several times and they can't help. And recently I activated a Samsung s4 for my niece and bill went up 10 dollars per month. I am being charged 25 dollars a month for data I don't want and a smartphone that is busted - used as a basic phone and everything data is WiFi only. Absolutely hate this company now. Called customer service several times and they don't even try to help.

We had numerous problems over the last year with US Cellular, starting the summer of 2013. Our daughter lost her phone and we replaced it, was told we would not occur a contract but come to find out we did. Most months no billing received and then when payment was made, the billing reflected no payments or we made over payments with no credit. After becoming fed up we switched carriers and was still billed by US Cellular. There is some major billing issues, employees of US Cellular are aware of it but refuse to deal with it.

I have been a customer for over 10 years. Every month they are trying to screw me with upping my amount for my bill is higher than it should be. I just paid a payment and they turn me off again in my service. I am tired of giving overcharged, customer service treats me like crap and I am going to go through a different company. This is not right, how you guys are treating me when I have been a loyal customer for over 10 years. I should not be getting all these extra charges and I should not have been getting cut off. For years that's all you guys have done for me and either you need to fix it, turn my phone back on and reimburse me all the years that you have overcharged me or I will get a lawyer and sue.

I got a text on overage charges and sure text me it's ok. However, when I do call you back at the appropriate time please don't talk over me. The rep on state street was a real jerk. Every time I would explain that I was at my home and I have wifi and that I'm yet to leave my home how do I actually even use any data from them? I pay $56 a month for wifi and that's too damn much too. Just to make my point I'm mad as hell because the guy talked over me like if I try to tell explain he just talk louder. I'm thinking maybe I should tell him to think this thought. "You need to know what side of the toast is buttered ok? I'm the boss. I'm paying you." Even that did not stop him and finally he hung up but only after I said now you can hang up now because I could tell that he was still there.

I have had multiple bad experiences with this company saying one thing and doing another. I could tell a lot of stories but the one that brought me here today is this. My 1 month old smart phone was lost this morning and I went straight to the store where he told me I should bring in an old phone to be activated on the same number. I did. A police report needed the info about the phone to prevent resale and the guy in the store had never reported it lost to the company, just took it off the website.

I have asked the financial service department several times to explain why my bill doubles sometimes and why it's different every month. I’m sad to say after being with us cellular one since 1992, I have had to leave and go to sprint cell phone service. The final straw was shutting down our phones and telling us we have to pay them $2010 to turn them back on. They also laughed at my wife and try to degrade her in the financial department (Josh ** OR JOHN and Cristina). They were the rudest people - I could not believe how I was treated. Us cellular one service, well I've had to sit in their office in Madison for 6 hours to be degraded by some punk kid or rude manager every time I go into the store east Washington store in Madison WI.

I went in to get my husband a new phone and the rep said she could save me lots of money by changing my plan up. I went from 5 GB for five of our phones to 10 GB for all five and the price did not go down. I get different answers every time I call. Absolutely no satisfaction and was also told my old contract is no longer available and they're sorry I wasn't told that previously. On top of that my phone was recalled because of a bad antenna even though I never complained about all of the dropped calls.

Our bill is never what we agreed upon back in Aug 14, it's been as high as a $1000. Always saying that our account has been suspended, yet we never have had our service interrupted. This month got the bill. It was 650, got suspended twice in Dec, once on the 20 then again on the 24. How, so I call and I'm the liar. They told me that it's right in the computer, well it's also was being reviewed by their billing personnel, and that I was going to be informed when it was resolved. So tonight I found out that it was closed, and guess what, I wasn't informed.. and I asked where is that 1000 for switching carriers??? They didn't have an answer for that one either. I'm at a loss here, what the hell do I do???

Was lied to - told if I upgraded phones and changed my plan, it would be cheaper. Been customer 3 years and I'm now paying 150.00 more a month for my phones and can't get out of it. Would have never upgraded if I knew the truth. Can't afford my bill - now passed off.

I'm very upset with US Cellular! We have been loyal customers for close to 10 years. I went to upgrade my husband's phone, only to find out we have to change our plan to get the discounted renewal price on phones. We have upgraded phones a number of times and been able to take advantage of the discounted pricing without having to change our plan. We received no email, text, statement in the mail, or any other form of notification of this change. We have the original smartphone plan that includes FREE phone replacement instead of messing with the insurance/deductible. We like our plan and the current ones being offered cost more money for less features. In other words, they suck!

US CELLULAR began billing me double statements after the change company plans to Sprint. The billings department for backlogged for two-month period causing unjustifiable billing statements. Recently my phone was turned off because I could afford whole payments from double billings by US Cellular. Total amount due was $273.04. I was always paying from the previous past due amount US Cellular Billings created from the new billing format. I think US Cellular has violated the customer’s original contact agreement.

On 26 November 2014, my girlfriend and I went to our local US Cellular location (Tomah, WI) in order to upgrade her phone and add a line for me as the account had only had one line for her. We spoke with a representative named Ray, according to his name tag, who notified us of the current Black Friday Customer Appreciation event the company was offering. The signs everywhere in the building advertised that the customer would receive a tablet with their phone for $0.01. We added my line to the plan and both received galaxy note iv phones and lg tablets for the aforementioned price.

Quoted 94.00 a month for service and I am being charged 154.00 a month.. I have not gotten theirs resolved and repeatedly asked for copy of contract and have not received it..