Tracfone Reviews

When you attempt to send a text with a Tracfone, 0.30 minutes are deducted as soon as you push the button to send the text. If the message fails to send, you still lose the 0.30 minutes. This isn't right. You should only be charged for text message that are sent successfully.

Cheapest way to equip a kiddo with a cell phone for emergencies. $19 for 3 months- terrific! I forgot to buy more days of service after 6 months, and that does turn into a bit of a pain. If you screw that up, you have to reactivate it - and the tracfone website freaks out. Email this address: They're nice, they try hard. It took about 7 emails back and forth (during which I was unnerved, because I bought minutes and it wouldn't load). BUT IT WORKED.

I have had numerous, numerous, numerous conversations regarding this phone I bought for my dad for x-mas. Got airtime new from Ebay merchant (NEVER USED A CREDIT CARD LIKE TRACFONE KEEPS SAYING). I can send my Ebay info to prove how I bought. Added this first 1 year card to phone. Phone worked for a week. Then service was cut. After numerous calls, I tried to add another 1 year service card (this time bought cash from Dollar General). That card would not add to old phone coz the original airtime card was held for payment. I asked to just axe the old airtime so I could add the new one.

I have an older Tracfone - still working very well, lots of minutes/time on it, the long distance has been activated for ages. I have made countless calls to the UK and France in the past, with no problems (there's a special 888# you call first, then dial the country/city code, etc). Yesterday, out of the blue, it suddenly gives me a message, "you have insufficient funds for this phone call" and shoots me back to the 'Welcome to Tracfone' recording.

Had a minor problem with new TracFone where it just wouldn't alert me of when I get a new voice mail. It took me 5 straight hours on the phone to get it repaired when finally a manager got on the line and fixed it. That's almost a full day off of work. Now it's late and can't access my email and talked to 2 different people politely and when they can't figure it out they just hang up, just like the 1st time I spent 5 hours on the phone. Nice phone just extremely poor customer service.

I called to get a replacement phone for my father and a few days later they cut off his phone before he got his new one. Well the new one comes and I try to activate it and I can't because they tell me that there is a fraud on the account. So even though he get free minutes they wanted some very to buy airtime for a phone that already had minutes on it. I called for a week getting a bunch of rude people who would not want to help us and kept asking for us to send this and that and half the time I couldn't understand the person who I spoke to. I just want to get his phone working again without the headache.

One star isn't low enough! Called to activate a new phone, and oh my goodness, I'd rather deal with the IRS during tax season. Thinking this would be a somewhat quick, easy, and painless operation, I learned just how precious English speaking people are! Not only was my husband asked how to spell his name (**) but we were asked how to spell our state of Kansas, THEN asked what the abbrev was for it! There are only 2 for the letter K -2-!!!

I put in a 400 minute and 365 day card. It should have tripled my minutes, and it did not. I called them and they would only add 800 minutes. They said my triple minutes had expired. How can a triple minute for life phone expire? After arguing to no avail, I asked to talk to a supervisor. He said he was a supervisor. So I just gave up and said goodbye. When my service date ends I will never use Tracfone again and will tell everyone I know not to use Tracfone.

When I am talking to any on phone it shorts off or I lose connection and that can't hear me or it's static.

The TracFone service dept. is the worst I have ever dealt with. Again and again, I have tried to find a competent person who can answer simple questions. Lately, the stock reply is "That is a good question." No answer, no offer of transfer to someone who maybe could help, no nothing. The people who answer the phone will say the same things again and again and again. (Turn the phone off and then back on; remove the battery and replace...) Soon they start blaming the customer for not understanding them. Well, that is because they have very strong accents. They may speak English but not clearly enough to understand or be understood.

Tracfone advertises that minutes carry over so long as phone is active. My end service date is April 27, 2+ weeks from now. I could not renew online. Called in to renew. Service is in Philippines. Zero idea of geography in North America. Renewed my phone after 40 minutes of sorting through issues person did not know how to address and would not transfer me to supervisor. After renewal, they told me I had none of the 1000+ minutes I should have because my service had expired. They confirmed service end date is April 27, 2015. They confirmed phone has always been active. They confirmed minutes roll over if phone is always active. I was told they posted the wrong date on my account for service end date so they were cancelling minutes. Still showing April 27, 2015 as service end date because this was accurate (her words) but minutes are gone.

I was attempting to use our TracFone phone on Sunday but was receiving a message from Verizon Wireless telling me “the call could not be completed”. I logged into my account and verified that I had 301 minutes, 318 text messages, and 537.4 Mb of data remaining. I called into customer service from a different phone and they were able to get the phone working.

We have been dealing with customer service over a year. They will tell you anything to get you off the phone including outright lying to you. They don't keep records because you have to go through the information about the issue every time and no one knows what the other person said. We have reached the point where our technical issue needed to be resolved by a "special department" which closed at 8. They gave us a different number to call and we called it; the person on the phone said they were in the department we needed to speak to but once it was after 8 we were informed that we needed to speak to the other department... This happened a few times. Every time we ask to speak to a manager we are told that there is none available or the person is a manager.

On April 2, 2015 at 8:00 a.m., I tried to send a text. The phone had plenty of minutes for talk, text and data. It is a prepaid device. The text was returned with a message of insufficient funds. I tried to check my balance with my data. That function would not work due to inability to connect. Totally confused, I went to a location with Wi-Fi. I checked my balance. ALL my account balances were a zero. I should have had approx. 2900 talk, 250 text and 1190 data. I found time to make a call to customer service. I called the 800 number which is on the red activation card which came with my phone. I was told they could not verify my minutes that WERE on my device immediately. I had to wait for 48 hours, at which time I could call back and try to get my minutes returned. I felt as if I had no choice. I waited the 48 hours which put me on Saturday April 4, 2015.

Literally, almost every day I will receive a text message that is hours or DAYS late. And I will often receive duplicate messages. It has become so unreliable that I am going to have to find another service although I still have almost a year of service and 1000 minutes of time.

My phone had been working well for three years and then the sim card needed replacing and that's where my story begins. First, working with technical support or any representative is hard. There's a language barrier, their English is hard to understand. Second, the placing the sim card cost me my minutes and service plan which still had a year on it. Their records showed that my phone hadn't been used for 2 years. Well, data was still stored on my phone and there are dates next to it. So, I asked them to clarify how, if my phone was un-operable do I show usage during that time? Only answer, buy new service package. I will admit that they did deliver the new sim card in a timely manner without charge.

I've been trying to use a new phone for 2 mos. now where almost every day, something else isn't working right on it. TracFone finally agreed to send me new phone, but support person said (via phone) that he was going to send me a prepaid shipping label last night at 9:14 pm as soon as he hung up. It's now 12 hrs. later and nothing! Called support twice this a.m. and they can do nothing to help me at all. They say they can't connect one dept. with another dept. to get the help I need!!! Whoever heard of that within a company??? They won't ship new phone till they receive old one, but they're holding up sending me the label for me to ship it so we can move along in the process.

I purchased minutes online but the transaction continued to show pending for 3 days in spite of my money being deducted from my bank at the time of the transaction. I tried to call several times over the weekend, following menu after menu, only to finally have the recording tell me the transaction was pending and then being disconnected. On the 3rd day I reached an agent (after going through the requisite 7-8 menu levels) and was very politely told it was pending and might take another 2-3 days for my minutes to arrive. I was also told I should delete my text messages regularly, that was the problem. Since I do NOT text, this made no sense, however I deleted the messages from tracfone (all 5 of them, the usual sales pitches), which did not resolve the issue.

Had Tracfone for primary Cell Service provider with several analog phone with limited issues for the last couple of years. Just within 3 months I changes and upgraded to an Android phone. Problems started with this phone from the first month. Several calls to TracFones "SO CALLED" Customer Service number & every agent I spoke with they had broken english & were hard to understand. Months went by & I called every two weeks to get this NEW & Improved phone to work within my city limit (10 mile radius of outside of city would Drop OUT). My old phones would work OUT OF STATE. NO resolve.

I have two TracFones (my wife and me). Contacted CS to return one phone and upgrade to another twice. No problem in either case. We are seniors. Our adult children need to be texted. The first time in our life that we now have 2 smart phones. These phones and service are an incredible price value.

I have not been able to add airtime to my cell phone, TracFone. I was late by a few hours and they said on the telephone that I would have to get a new number. I have renewed every 3 months for 2 years. I tried again today and they at the customer service for Tracfone said now my credit card rejected my purchase of airtime. I called my credit card and they told me NO ONE FROM TRACFONE CALLED THEM. I HAVE GOT THE RUNAROUND NOW FOR 7 DAYS. I AM A SENIOR AND NEED MY CELL PHONE. SOMEONE NEED TO TALK TO THESE **!!!

TracFone irresponsibly transferred my number of several years (**) to someone else who had that number with Verizon who moved to Straight Talk. Foreign customer service wouldn't give me my number back. Said the girl answered security questions correctly so my number was transferred.

I brought a TracFone from HSN for my mom and grandson for Christmas. My nightmare began a week after my grandson received his phone. He used the phone a couple of times before it would not charge. I called HSN because I had a warranty with them. They explained had a couple of days before my exchange policy expire. That worked out ok. But on March 9, 2015 my mom's phone had the same issue. It was never told the phone would have to go back to TracFone for any repairs. Before my extended warranty with HSN can be applied, I called tracfone explained to that my phone would charge. They said that I would have to sent the broken phone back first after they receive it my replacement phone would be shipped out. Well, that's a lie.

I was enrolled in auto-refill. After 6 months, the debit card expired and I had to update the information. Same card number, just a new expiration date. My auto-refill was declined, so I updated the information with Tracfone. Next month, same thing. Called them again, spoke with someone with whose English was a second language, they assured me my information was updated. No apologies, just updated. Next month, same thing. Declined. Called again. This month, my phone was just deactivated. Couldn't use it at all. Had to use my work phone to call and reactivate. No apologies, no explanations from anyone. Just took my money. And of course, I was billed twice. I repeatedly asked why I had to go through this every month with no explanation. Just told I was in auto-refill and everything was fine. What else can they help me with? You can help me by letting me speak with someone who cares.

I live in Canada & only used this phone in the US on business but it NEVER worked. It always lost its charge. It was such a pain getting in touch with TracFone. I bought a new battery, they gave me extra minutes, but the phone never worked so it didn't matter. I spoke with one of their managers & he actually gave me "the silent treatment" over the phone. Bizarre. They have no customer care at all. They are a stress. Use any company but them.

It takes forever to get anywhere with them, they are foreign and 90% of them barely speak well enough to converse with, and they have NO authority to make any decisions. Though they are an American company, you cannot get an American, they will not refer you to one. Furthermore, you get put on hold an hour or more to speak with a supervisor, and their English isn't much better. Until you get escalated to Tech Support, you get nowhere.

I called TracFone to see why the international calling card I purchased recently would not allow me to call someone on Shetland Isle. The customer service technician was foreign, of course, and I could barely understand him. He asked me where Shetland was and I told him off the coast of Scotland. A while later he told me that my international calling plan would not let me call off the coast of Switzerland. I informed him I knew that I could not call off the coast of Switzerland because Switzerland is land-locked! Then I reminded him I was trying to call SCOTLAND. Then he told me that Scotland is not included in my plan. United Kingdom, yes, but not Scotland. DUH.

TracFone is for my teen daughter. Does not make calls, but 99% of communication is text (go figure). So, you cannot buy text messaging only. You must buy airtime minutes and extend service. This is VERY expensive as anyone who knows that you get "dinged" for incoming and outgoing texts. There are a lot of local/month to month options for disposable phones. Do not consider a TracFone if you are buying from a texting teen. IT WILL BE MORE EXPENSIVE THAN ALTERNATIVES.

Bought a $30 phone card and due to some kind of website glitch did not send the minutes to my phone. This company is fraudulent, and I recommend anyone having similar problems report TracFone to the Better Business Bureau.

I was promised a TracFone replacement, as mine crackles and is inaudible. Have 2 ticket numbers but get no response. Say my address is not in their system, though we have been at least 8 years and at present address for 46 years. Was to receive it in 5 to 7 days which has long passed. They are using the excuse of no address, which was put on original complaint. I am beyond angry.

Bought a TracFone box from KMart around January. Everything seemed to set up fine and worked, though I had a little trouble adding minutes. Eventually it went through. Ran out around Feb 21st, and bought a prepaid card on Feb 27th to add more airtime. Nothing added, and ever since I've only received messages stating I need to call customer support to finish the transaction.

Do not buy! Save yourself the headache! It's only a $10; if you spent more, I am sorry! I have spent over 50 hours on the phone with customer service, usually on hold! They promise after 8 hours to give you extra minutes. But they lie every time, they say that to shut you up! They can never help you and always send you to other departments. We have auto pay on 5 tracphones and they keep canceling the auto pay. You would think they like money but they cannot get that right either. We went to T-Mobile with unlimited minutes. No contract. Customer service is so much better!

We have had our Tracfone for yrs and it had worked great. Then we decided to get a new model. First of all they sent a new SIM card that wasn't our number so we had to wait on another one, all this took time so we were w/o the use of the phone. The static on it is so bad that the people we are calling can't understand us. We have made repeated calls to Tracfone but they say it is not the phone so they won't replace it. I ask to speak to a supervisor but still refused to replace phone so ask her for a complaint number, she said they didn't have one. This company use to be great but not now, just take your money and not care. Beware!!!

I just can’t even say how unsatisfied I am. My phone eats mins constantly, so I have to keep my phone off. I can’t sent picture massages anymore (I used to be able too). I was robbed 20 bucks when a cashier incorrectly scanned my minute card. Customer service is bad - most don’t even speak English and are very rude. When you call they put you on hold for hours - the shortest I had to wait was about 40 minutes for them to just answer, 2 hours for them to say "I’m sorry ma'am. We are unauthorized to give you your money back" and some ** about my excuse not being valid (like they know my life). ‘If you were going to get this plan - READ THE FINE PRINT.’ Also DON'T EVEN WASTE YOUR TIME ON THIS CRAP.

Dropped my phone and the back came off - had approx. 1047.5 minutes still available on it. Contacted Tracfone and wanted to reactivate an older flip phone and save my minutes on it. Talked to a rep about both phones and decided to stay with the touch phone since I could see icons and my fingers worked it better. The next day both phones were deactivated! Spent a long time trying to get a real person on the phone to reactivate my touch phone and was told I now needed 2 new SIM cards. They sent them right out and I installed them.

Having trouble getting the news on my phone, only goes so far and won't go any further. I wish they would figure out what is going on or send us a message to tell us they are working on the problem and let us know when the problem is fixed.

We have two TracFone's in use. One has never been a problem. The second which is essentially a back-up, just became one. Because it's a rarely used back-up I inadvertently let it go beyond the date. When we finally did turn it on, it had 1749 minutes but was unusable as it went out of date. Thinking that all I had to do was buy some time (which came with more minutes) I made the online purchase. After a day with no change in the phones condition, I called TracFone to find out what the problem was. This started a multi-day odyssey, that included four separate calls, three separate 'agent hang-ups', and no satisfaction. Turns out they reassigned my phone number (never told me that was done) and the minutes and time I purchased was downloaded on that number which was no longer mine.

Bought a phone and had it turned on. I gave them my zip code which is 29720 Lancaster SC. They gave me a North Carolina phone number with area code 980. That is a Charlotte NC area code. I called them several times, talked to 3 floor supervisors (which one hung up on me). They got very angry telling me I had to change phone number with the correct zip code 29720 which we did. Still got a 980 number. Explained to them that there was a mistake in their computer. However entered the data for south carolina zip codes entered it wrong. This made one floor supervisor furious...yelling saying that there was nothing wrong with HIS computer. Anyway now my family has to call me long distance even if I am standing beside them in SC. I think the people I talked to didn't even know what North Carolina and South Carolina are. This is common sense which Tracfone doesn't seem to have. 29720 is not in North Carolina. It is in South Carolina.

I attempted to purchase airtime online but could not get anywhere with the Tracfone system. Went to Walmart and purchased a 200 min card, and after I went through the registration and I pressed "No" for "Promo Code," since I did not have one, the system placed me on a loop to continually ask me for a "Promo code." The system stinks! I turned the phone off and I tried again and after several attempts I was able to input the airtime PIN. After some 30 min. I was informed that the "System was not available." I tried over and over with the same result.

It is impossible to express how much I despise Tracfone. A few months ago they changed my number when I was ONE DAY late with a payment. ONE DAY. I will never forgive them for this. The website is impossible: it will not accept my valid credit card. It will not let me add a new credit card. It will not let me delete my old invalid credit cards. I used to be able to use promo numbers for a few free minutes. No more. That field is locked. But I'm stuck: I have 1100 minutes and so I don't want to walk. But I warn other innocent cell phone shoppers out there...beware. If there is ANY alternative (including, for example, hitting yourself in the head with a ball peen hammer), take it.

I have added more time to this phone than its worth. Just added 180 minutes a week ago and just ran out again. Hardly use the thing...text my wife and daughter from work briefly. I know something is wrong here but what do I do?

Received what I thought was 1 phone... Got 2 and charged for 2. Now no one wants to talk to me or email me. My only receipt is from my bank.

Customer service is almost non-existent. Worse even than Comcast. They lost my connection with my SIM card and my minutes along with it. Sent me two more SIM cards. Each time had to go through the whole issue from the start. I don't know if it's a language problem or if they're just incompetent. Then I had to buy 30 minutes to be able to my 960 lost minutes back. It was the only way they could activate my phone. I've had this service for over 10 years and can't begin to add up the hours I've spent on the customer disservice line. I'm still on hold with the third person and it's going on 2.5 hours.

Purchased a Tracfone smartphone with 2100 minutes, text and data from QVC last month. When I asked Tracfone customer service if I could port my phone number from another carrier as well as transfer minutes from an old Tracfone to my new one, they said yes. The number was ported first -- this took two days but the minutes had not transferred. When I called customer service back, the rep I spoke with said that if the minutes are transferred I would lose my phone number because the phone number from the old phone would transfer with the minutes! Fine, I just wanted to combine everything. This took another half hour to complete on the phone.

We have three active TracFones. This is number 7. We have never had to contact customer service until recently. And the customer service is the worse ever! I have spent hours as in 10 hours so far and right now I am on the phone with them still trying to rectify an ongoing situation! A phone I bought directly from them last Sept is giving problems. I contacted them last Saturday about the phone which is still under warranty by the way. They sent me a different phone which I got last night. I have been on the phone for over an hour with them getting the runaround that they do not have the same phone in stock.

I bought the Tracfone in Florida for use during my stay. I do not text or use anything other than the phone to make calls. I received text messages from family and when I opened them, I got notice that I was charged 30 minutes from my air time! I didn't know what was going on so went on Tracfone support chat. The "agent" basically told me it was my phone - my problem and discontinued the chat. A call to the company support line gave me the same response. The young lady was rude and told me it was my phone and I could do with it as I wished. Maybe the point of sale should accept some responsibility for the lack of knowledge. Walmart!

I was not aware that I bought "service days" AS WELL AS minutes!!! I called and they said there is NOTHING they will do. So I didn't like that answer, so I hung up and called again... Same thing, so I didn't like that answer and called back... Guess what? Yep same crap!!! Even if I'm stupid and don't understand their double standard, they should cut me a break!

I had an old TracFone with minutes, service, and a phone number, all of which I wanted to transfer to a new TracFone. It took 8 days, 10 hours on the phone with numerous customer support people. Some were better than others. None of them were native English speakers. Again some of them were more understandable than others. Transferring a phone number using the same carrier should not be that difficult or take that much time. That's 10 hours of my life I will never get back. Such terrible service is completely unacceptable. Once upon a time, things worked pretty well at TracFone. What happened? In their favor, they finally did what I asked.

Every call I make to get the minutes back I am on the phone for an hour and no supervisor is ever available. I filed a complaint with the BBB and still they will not admit or fix their mistake, plus talking to me like I'm dumb is a problem too... Working at Tracfone sucks: **. Follow the link.

Purchased LG306G TracFone. No one could hear me when I called them even though I could hear them. Contacted TracFone and after two 45 minute explanations they sent me a new "reconditioned" phone. It is no better. I can hear people I call. They cannot hear me -- it is garbled or sounds like I'm under water. Don't know if it is worth going through that hassle again to probably end up with the third defective phone.

Trying to purchase airtime was more than frustrating. The tracfone employee seemed to not understand English and could not spell. It took at least 5 attempts to give her my card number and my address, well a very big challenge. Airtime purchase took I would say 50 mins and I was charged for it. Now I wonder if the company actually promotes use of airtime for the purchase of charging. I am unhappy as a consumer with tracfone. I generally let things go if I have some difficulty getting a task accomplished. This I could not and had to publish the findings. There is a first time for everything. This is mine.

Jay ** an exec. resolution, they would send ZTE 665C phone. I haven't, and I have yet to hear a thing since.

"I did refill 60 min card with promo code (which is I got by SMS from tracfone). But it didn't work out. I want my extra bonus (30 mins) credits. Could you help me out." Last 24 hrs I was struggling to get me help with their live chat and facebook inbox..... Every time someone appeared and then silent ... After 2/3 hrs later some come and text me, "Hi my name is Gelly... how can I help you".... and I had to revise all I did type before..... and it's happening more than 24 hrs.... Couldn't get actual help yet.

I have been a long term customer of tracfone prepaid cell phones. Last month, I reported my phone stolen and asked that it be deactivated. At the same time, I activated a new tracfone with a new phone number. I only use the new phone for emergencies and when I went to use it today, message stated it was an inactive phone. I called tracfone and told them the first phone was finally returned to me. I asked to have the 500 plus minutes from that phone and the phone number transferred to the new phone. After about a half hour of verifying my credentials, etc, was told my phone was all set.

Don't bother to call their service people. They will either hang up on you or run you through a bunch of code entries that won't work and cancel (without your ok) their value plan. I spoke to someone who claimed to be a supervisor and he hung up on me! Their service sucks!

Ran out of minutes and bought new 120 card. Reloaded minutes but it solid go thru. Said processing but never got minutes. Waited over half an hour. Just not acceptable at all.

After 4 calls to support, and going through automated system, giving all ID numbers for phone, and airtime, a supervisor comes on and tells me the phone number was given to someone else. Then I was told the airtime I just bought was given to them. GENIUS Not only can I NOT understand what they say, but they're also dumber than dirt, and that’s the smart 1, of 4 I spoke to. She was a supervisor. Then I was warned because I was getting mad! MAD does not describe what I am. I will use 2 cans and a string before I ever use TracFone again! As a 30 year cell phone user I know incompetence - I have had them all, and that does not begin to describe the people at TracFone. My guess, INBREEDING! MONEY WASTED.

I can no longer use my TracFone to call my home phone which is a MagicJack#. Have had MJ for 6 years & just got the new MJGO last month. I've had more than a few problems with them over the years especially trying to get customer support. When it works, it works great & saves $$$. The main issue I've had is for some reason every now & then MagicJack won't allow incoming or outgoing calls from certain numbers. I was told last time this happened it's because Magicjack needed to sign a contract with another carrier & hadn't done so yet. Apparently they did so because about a month later I could once again receive calls.

I got a spare phone from QVC TRACFONE. LOUSY SERVICE AND OVERCHARGE. ** # from TracFone @ 1200 minutes I bought on qvc. What a scam.. 30 MINS it says for texts which was 3 mins receive or outgoing. Free internet with WiFi which was false yet it took way too many minutes and double charged. I see they were sued. When do I get my moneys back please? My contact # ** john or email **.

Visiting the states and got a tracfone. So you can't use it without minutes so purchased the 1 year 400 minute card (100.00). Go to use the phone and it is junk. Take back, get refund but sorry can't refund card as it has been used. I am 100.00 poorer and they are 100.00 richer. This is wrong, when it is their product that failed.

My Outgoing caller Id has another person's name not mine. Call Tracfone tech 3 times for a total of 1hr 45min, no help at all, blamed the receiving phone company. Change phone number still has other wrong name, even went to where I bought it and they couldn't help. Have friends that had same problem and Tracfone never repaired it. This seems to be a major problem.

I bought my husband a TracFone the 1st part of Jan (2015). I purchased the airtime minutes, called CS to activate the phone, add the minutes and transfer my old Sprint # to this phone. They did it all but give me my old #. The man apologized and said they would need to send a new SIM card before they could change the #. This SIM went to wrong address, called and got a new one. 5 days later I got it and called back. OK the phone # is changed after going through 3 reps. My husband used the phone 4 days. I tried to call him and a woman answered saying this was not my husband's phone cause she had just got the phone and was given that #.

I have been using and enjoying TracFone for many years. I have had many different phone that I got for TracFone and have not had any problems with any of them. My current phone is the LG 800GHL. It's a great little phone. I'm planning on buying a new smartphone soon and will be buying from TracFone. Thank You TracFone for all the years of great service.

Every time I try to add minutes there is some sort of problem. For one of my TracFones, every single time some person with a heavy accent I can barely understand informs me that the credit card I'm using is a new one and they'll have to enter it. It's the same credit card I use every time and I resent having to spend the extra time on the phone buying minutes and especially giving out my credit card information to some stranger in some country I don't know where.

My minutes ran out, so I telephone TracFone to reinstate my phone. I was on the phone for nearly one hour. The representative kept asking me the same information over and over and was unable to answer my simple question about registering my phone number. (When your phone runs out, you get a NEW phone number!). The representative's supervisor hung up on me twice.

I did buy a TracFone prepaid phone and in spite of all the effort from my part I could not add the airtime card I got. There were message telling that the number of the phone was not correct, the serial number was incorrect, the activation was not possible because the internet site given in the instruction book was incorrect. Everything was wrong. I try to contact support but could not do it. I email a complaint and have no response. What can I do?

I contacted TracFone today 2-3-15 regarding not receiving my monthly service plan units or days. I signed up for the 50 minutes 30 days on 12-29-14. My phone did not receive the minutes or time as of 1-30-15 so I called. The person gave me time minutes, but no airtime. I inquired about this only to be told that the days would be added as of 2-2-2015. Today 2-3-2015 I had not received the days and called Tracfone.

Well, to be accurate, I need to charge my trac phone many times (4 or 5) per day. It's new so I'm assuming it's not the battery. Or, maybe I just bought a ** phone! I would not have this phone up my rear if I had room for the factory that made it. I will purchase another phone soon and toss the one I have. I will also tell anyone who will listen not to buy a TracFone!

DON'T GIVE THESE THEIVES YOUR BUSINESS!!! I switched phones and lost my minutes due to a "downgrade". After 13 calls to "support" they said I could get my minutes back by switching back to the old phone? Well I did and it didn't work!! Called again and they said there was no way to tell how many minutes I had to begin with? "lost" I'll never deal with these losers again!!!

I try to save a few minutes on this government phone so I can talk with a family member. I had 100 minutes saved and when minutes were added the 100 minutes were taken. Same thing happened last month. I can't get a proper answer. Granted this is a government protection and I have to use phone sparingly.. I feel as though this company is stealing!

I had over 1,600 minutes on December 19th, 2014. Went to California January 2nd and tried to make a call. No call time or data time left. I have called Tech Support many times and asked where my minutes went. No answer and no offer of help. That is ridiculous. I rarely use the phone. My expiration date is in 2016. There is NOBODY I can call to get an adequate answer.

Followed instructions online to activate new phone (lg306g) with minutes. Did not work. Called customer service and I've come to the conclusion that Tracfone uses people from out of the U.S. because they are very difficult to understand. I also believe that they answer calls from their home, certainly not in an office. This one girl told me that the # on the phone was incorrect and that I should buy new minutes. She kept me on hold for over 1 1/2 hr and all she could tell me was my # was wrong. A new phone with a new number from TracFone and it is a wrong #.

My phone is turned on and used so little I had nearly 800 minutes built up. Last week, on the 19, I tried to make a phone call. I couldn't, my nearly 800 minutes had disappeared!!! Several days and six phone calls, five people, up to "Tier 3". I kept getting told over and over, "You used your minutes". I DID NOT!!! I paid for them. I did not use them. I don't lend my phone to others. I don't used the phone to browse the internet. They could not get past their script to fix the problem.

We called first to see if the phone would work in Cancun Mexico. The agent said no problem. Well we were away for 16 days with NO SERVICE. I think TracFone stinks. I have over 1400 minutes left on my phone and my renewal is in FEB. 2015. Goodbye to TRACFONE. NO STARS FOR YOU.

This seems like a fairly common problem, especially for new TracFone customers. I bought my new phone and had 1200 voice minutes (also text and data, of course) and figured that it would be several months, at least, before I had to purchase more. After just one month, all of a sudden my voice minutes are gone! Called customer service and after I told them what happened, they had no advice or explanation, just kept say "I understand." That's it! After downloading and reading all the phone instructions online (they don't come in the package with the phone) I finally discovered that there is only one way to truly end a phone call and that is tapping "end call" on the touch screen.

I waited 9 days to receive a new SIM when transferring my number to new phone. It was programmed with incorrect number to a state I do not live in. Tried again and was told a new SIM would be overnight mailed to me, I waited 3 days since it is 20 miles to go check my mail, again no SIM. Called again and am informed they will send a new SIM since one was never sent before. I am on week 3 now without a phone or a solution.

My kids are big text users. TracFone tracks voice, data and text separately as you use it but do not have options to add additional text messages separately. This phone service provider is not a good choice if you are a heavy text user. The only way to add more text time is to buy more phone time. The result is you get hundreds of minutes of phone time that you don't need or want in order to continue to have texting capability.

I added airtime minutes to my Tracfone in December 2014 and did not receive what I paid for. I notified Tracfone and could not ever get any help with settling this issue; therefore, I had Amex to credit my account for the amount. When I did this, Tracfone made my phone inactive and would not activate even after I bought an airtime card at WalMart. They said I had to have Amex reverse the charge. I finally agreed to so, but Tracfone would never agree that they had received the amount even after I faxed them a statement from Amex showing they had been paid. I just kept getting the same thing: "our legal dept. is checking on this fax." I waited for the 5-8 days they said they needed, but they still refused to activate my phone. All in all, I was without a phone for one month.

When I added minutes and service days nine days ago, I had almost 700 minutes available. Today, my minutes disappeared. The call times indicated in the phone totaled 26 minutes. I called customer service. The agent had me enter codes into the phone and determined that the minutes had been used. She connected me to a long recording detailing how I could request records. After the recording, the call ended.

I made a really silly mistake but would have liked to have had more appropriate resolution from Tracfone. The mistake I made was trying to use an older telephone that had expired - I wanted to help someone out that needed a phone quick so I attempted to put minutes on it. After entering the purchased pin number in the account that what I thought was still my telephone, I realized that there was a problem. When I called Tracfone I got some lady on the line who didn't sound like someone that cared to help - she responded like a robot.

I changed my phone number from my old phone to my new phone. I have been without service for 6 hours now. I emailed your company 6 hours ago and was emailed back that I would hear back shortly, which didn't happen. I have been with you for over 10 years and have shuttered every time at the thought of having to deal with you. Very poor service. As of today I am ending all service with you. I will take my losses and go with another company. Thanks for nothing!!!

I bought a new TracFone to transfer my number to. The person I talked to said there was no service in my area. I have a TracFone. There is service, talk and text anyway - no internet. I lost connection 4 times before I was told this. I only want a phone that the numbers are bigger for me to work, like what is on a flip phone. My old phone was given to me - it’s hard for me to work.

I'm a senior tech rep with Apple and I had to call tracfone (finally after 1 hour) and the person I connected to to help my customer didn't know crap so she transfer us to a guy named Ray and I merged and stayed on the line and Ray was being disrespectful to my customer and unprofessional. They must train their people with monkeys with wind up starts on the back. I felt bad for my customer who had to go through that. Ended up trying to tell him that to stop being disrespectful to my customer and I was ignored and hung up on. Tracfone needs to disappear.

I had over 500 service days left, last I checked a few days ago, and just noticed today that I had 24 service days. I called Tracfone, and they refuse to give me my service days back. Is it me, or does that constitute as fraud? Consumers BEWARE.

Tracfone is a rip off. They have ripped me off 29.99. My card was stolen five minutes after purchase and tracfone would not work with me or help me in any kind of way. Now I am out $30 with no minutes. I had the receipt, the printout from riteaid including the authorization code and all. I know they have lost me and everyone I know as a customer.

Awoke this morning (phone fine last night) and when trying to use my phone got the messages: "Network is Unavailable" and "Unregistered SIM". Have been with them for a couple of years or so and no problems. From the web complaints it looks like I may have been lucky. Tried their website for help and they have no record of my e-mail or phone number to reactivate. Tried to re register, but to no avail and apparently doesn't work to register or to relocate my old registration, even though my e-mail address automatically comes up when starting to type.

I have a Tracfone and I want to reactivate my other Tracfone, but the darn menu system does not let me give the numbers and does not recognize the ones I do give. I want to speak to a person....not those menu systems to get my other phone activated. I hate menu systems!!!

I purchased a Tracfone model # LG 840G. Had it for approx a year, and from day one this phone when I hit the contacts to try to call out the phone screen will black out. I called Tracfone several times about this and when you talk to one of their reps, no one seems to know how to correct this problem. Also this problem happens when someone calls me & I try and hit the speaker opt, or if I dial someone I can't, it quickly blacks out. I waste minutes trying to use this phone as well as it is very annoying to have a phone I can't use.

A day after having just purchased minutes for an Android Tracfone, a ZTE Valet, something goes wrong after doing a hard reset on the phone. If you're reading this and your ZTE Valet is acting up, try every other option to fix your phone before doing a hard reset. A hard reset can make your ZTE Valet no longer able to connect to the carrier, Verizon. I call Customer Support and she says that she will send out a replacement.

Purchased wrong service by mistake. Tracfone refuses to exchange. I am writing this during my hold time with Tracfone. I am already well into a 20 minute wait for my 5th customer service supervisor. I purchased what I thought were minutes from our local convenience store as I usually do. Not until after I authorized purchase with my debit card did I realize the clerk rang up the wrong item. Instead of purchasing 200 minutes, I paid for a double minute card, costing $49.99. Still believing I had purchased minutes, I made several attempts to plug in the pin # to add airtime, but was told the # was invalid. Since my phone is already triple minutes, I neither need a double minute card, nor can it be installed on my phone. I checked the receipt (the transaction does not come on a card, but is printed on a register receipt). The receipt says "Double Min $49.99."

If you are lucky enough to just use the service and have no issues it seems ok.... BUT I have had continuous problems with customer service. First, I needed to change phones and was told me all I needed was a "pay as you go phone" but when I called to activate it, I was told I had to have a BYO SIM card so I got a BYO SIM card and was told the phone was the wrong type since it was not a tracfone it would not work for my service. So I bought a tracfone and was told I needed a new SIM card so I finally got that phone to work but they were suppose to port over my number from another service and deactivated my service instead.

I have been trying for 2 weeks to get the new phone bought for my grandson to work. Tracfone has done nothing but mess up from the start & essentially has me wasting time & $ to correct THEIR mistakes. I am so frustrated & angry. They gave me an area code in another state, wanted me to fax in info, & now want some pictures. They have made me feel like I stole the phone. Nothing is recorded or written down so everything has to be explained over & over! I feel they really don't know what they are doing. They also have my $ & took phone pic showing this but no calls can be made in or out. Clearly the tech dept has no clue either of the issue & is wanting time to figure it out. Never again & I will probably contact my local BBB.

I tried to transfer my "new" tracfone # back to my 1st tracfone as the 2nd tracfone had been misplaced (exact same phone model). They had to send new sim card but it was bad. They never sent new one. Wasted at least 7 hours + lost use of phone - would only extend 11 days of service. Poor poor customer service. Buyer beware if you need to talk to them.

First off, my advice is NEVER do business without that business having a phone number where you can talk to a live person. Check it out first because Basic Talk has a number but they refer you to the website only, no one ever answers the phone. Second off, NEVER use Tracfone unless you just want to get rip off. I got this phone for a woman who maybe uses 10 minutes a month. Every month that I renew the phone for 9.99 for 30 days, the very next day she loses 5 days. And every month I have to send them an email and they renew the end service date. This will be the last month I use them. Then I am going to run over the phone with my truck. Customer service with this company is NONE.

After buying a 120 minute card (which gives me 360 minutes) just over a month ago, I now have to buy more time. Actually I made 24 calls since my previous card buy, therefore there is NO WAY I could have used up 360 minutes in that short time. Here's my usual conversation - "Hi honey, I'm on my way home". That times 24 is 360 minutes??? I've called their superior customer service about it but talking to someone in India, or Sri-Lanka, or the Philippines, I cannot understand a word they say! Anyway, I advise everyone to watch their minutes daily - TracFone servers are programmed to rip-off our minutes!!

I will not write you a story of my life on here. But if you are educated, or if you are at the level where you can read and understand...then AVOID AT ALL COST OF BUYING A TRACFONE! You have been Warned. Just look at the approval rating from various other sites and read horror stories of dealing with their customer service department.

I purchased a new phone as a Christmas present for my daughter. We already had a tracfone account through safe link wireless. So I called to have the new phone activated under my original number. First off they messed that up and the phone got linked to a brand new account with a new phone number without my knowledge. So I realize what happened and I call back. They tell me that I do not even have an account with tracfone because they cannot find my information. So a customer service representative lied to me and told me there was no ticket created for this phone and that she wasn't the one who activated the phone under the wrong account. I let that go. I then explained that I needed to get the new phone linked to the old number so I have to go through the ticket process again. She told me that she could not get the phone linked to the old number because her system was not letting her choose that option and she then explained that she would send me a new sim card in the mail to insert into the phone to link it together. The next day the phone was properly linked with the old number without the new sim card that I have still yet to receive in the mail 2 weeks later.

About a year ago I purchased a ZTE smart phone with triple minutes for phone text and data. In September, I purchased and installed a new 60-minute card. The immediate message confirmed that the card was processed and showed the new expiration date and minutes (at the triple rate for all services). A few days later I tried to make a call and received message stating that I had zero balances in all categories. I contacted TracFone and explained that the phone had not been used for any purpose since the new card was installed. They insisted that I had used both the phone and data minutes and would need to add a new card. After two very lengthy calls with techs who could barely speak English, my data and phone minutes were finally restored.

1200 minutes paid for but lost. I have called HSN (where I bought this phone) at least twice, both times they told me tough ** . I will not buy from HSN or Tracfone again, unless this problem is corrected.

I walked into a Radio Shack with 2 working TracFones intending to transfer minutes to one and buy a year's service for the other. After $100 and 2 hours on the phone, I walked out with one unchanged phone and one with a destroyed sim card, 800 minutes lost and 60 days of service lost. TracFone was insisting I buy a new sim card even though THEY sent the codes that destroyed the one in the phone. Then they refused to refund the $100 I just paid to have a year of service put on the phone. (I am disputing it through the credit card company.) No one at TracFone speaks English. They have the WORST customer service I have ever experienced. On the plus side, the people at Radio Shack were incredibly helpful. DO NOT BUY TRACFONE!!! If I could give them zero stars I would.

I tried to add minutes to our LG Tracfone after 2 years of inactivity. Yes we realize this is a long time, but you would think they would send you some sort of notification, explaining how your absence results in losing your phone information. You do provide some other way of contact, in the case of something happening, such as an email. You would also think that after they sent me a new SIM card, reactivated my phone, and told me to try to make several calls, they would at least think to mention that my number now belongs to someone else, as well as there being no minutes on my phone, and such an attempt would be futile.

Do NOT get tracphone from qvc, HSN, the radio, online ANYWHERE! Everything you see here is true! I have talked to them 14(!!!) Times. They still are ripping me off ! The website won't let me access my account. I get no response from 23 sent emails! If anyone says anything good about them, they work for them. No question about it! My cell phone is my Only way to get medical help. I am totally disabled on SSSI and can't get help! I've tried! All I have is a tablet I received as a gift. Run away as fast as you can!! I too read about them before I bought it on HSN, I didn't believe it either! Now I'm screwed!

Unwanted telephone numbers and texting. Unable to block unwanted numbers and texting.

I ordered a Smartphone from QVC with a great offer of 1200 free minutes, for talk, text and data. I followed all the instructions on setting up new phone and transferring information from old phone. After getting the "My Account Information" app on my phone, I could see that my minutes from my old phone did not transfer to my new phone, which was part of the new package I purchased from QVC. I called CS, the first person said she was getting an error and transferred me to another CS rep. I had to explain the entire situation again.

Submitted an online request to transfer minutes and service days to a new upgraded phone for a handicapped relative who is on a very limited income. Number, minutes and service days were transferred to someone else's account. Have spent literally hours on the phone with customer service with no resolution. Requested a copy of the ticket I submitted online and that was refused; although, the serial number of the new phone shows up on my account.

It would take me a month to write down all I need say. But what I do want consumers to know is that Tracfone is full of it!!! I have had nothing but stress, anxiety and disappointment in this service. After call after call, with no finality in my situation, I have come to the conclusion that I will have to bite the bullet and get another service. If you KNOW like I KNOW, don't bother yourself with Tracfone. The customer service reps, mostly non American (and that's not racist, that's the truth), are hard to understand and when you asked them to repeat them selves, they get a little bent out of shape. Heck don't get mad at me because you have a STRONG accent and I don't understand what is happening. I'm still waiting on ANOTHER Sim card that I should have received OVER A MONTH AGO!!!. I'm fed up and JUST SICK AND TIRED AND TIRED AND SICK OF TRACFONE. PERIOD!!!!

I called to activate a new phone with my old number and transfer my minutes. At first he only transferred 80 of my 105 minutes, and said he could not transfer the rest. After 15 minutes of arguing, he finally gave me the total amount. After a couple days and several people saying they can't get a hold of me on my cell, I realized they gave me the wrong number. Now I have to wait for them to send a new sim card to change my number. During this time, the only messages I have received was from tracfone. The bad part about that is they deduct minutes every time they send me a message.

TracFone now has a process which MAY allow one to bring one's own phone (BYOD) IF it meets their criteria. I went to their web site and entered my MEID into their program. I made an error the first time, their computer rejected it, I corrected it and their computer accepted it indicating that my phone would work on their service. The second step in the process is to pay their BYOD fee, $11.05, which I did with my credit card. The third step in the process is to activate one's phone but their computer could not activate it. I contacted Tracfone by Chat and their CS agent attempted to activate my phone without success saying that it would not work with their service. I said "Fine, please reverse the charge on my CC". She said I would have to call a different CS department and gave me a pin number.

My husband got his first Tracfone shortly after they became available in Minnesota, about seven years ago. We have had a couple negative experiences, due to seemingly uncaring people. We have mostly had good service from them. Number quickly deactivated for me after phone was lost. When my number was transferred to a new phone I wound up receiving a few extra days or minutes. I still retain my Tracfone even though I have additional service with another company. The additional service is only a reflection on the limited phones available in our area, as well as our need for a lifeline type phone. I have usually had great service. Once or twice, poor, but that has not been the norm.

Purchased new phone. Working number ** would not transfer. After 30 days of promises, the time ran out and my money was stolen as I was not able to use the phone. Net 10 is a thief as well as a liar. Went to a new company. The customer representative would only apologize and not refund my money.

Brought 60 minutes through their web site and they applied the minutes to the wrong phone number. Their CS, which is far worse than deplorable, 8 calls, 3 hang ups, refusal to transfer to America and basically said "f... you, tough **, we can't help or resolve issue." They refuse to refund or transfer the minutes even though it was their error. We need to put these scum crooks out of business and, Attorney General, here I come. THEY ARE DEPLORABLE CROOKS.

I've seen many negative reviews about Tracfone and had to add my two cents. Customer service being overseas and the difficulty of communicating with the CS people would be my only gripe. I have been with several carriers and had many plans. I work from Mass. to NY and have found Verizon to be the best. My new tracfone (Alcatel A546C) uses Verizon. It comes with Kit-Kat 4.4.2. This is by far the best phone I've ever bought. I have many years of service and thousands of texts, minutes and MB's of data. Air time cards can be added from the menu and remaining time with reminders and limits are all options available to me. With 'triple minutes' for life and the great 'bulk minutes' deal that Tracfone offers it's the most frugal way to go without passing up very much in the trade. My phone keeps up with the big boys and I can even dial up my local gas station and start my pump by it thereby eliminating risk of card reader scammers. It's awesome.

I bought an android phone from Tracfone. I bought a 400-minute 1-year card for 100 dollars. It is a pay as you go phone. I got this phone for emergency's. Plus there is no more payphones when you travel anymore. I have a home phone. It took 4 days just to put the 400-minute card on the phone because of mess-ups. I did not like the android phone so I bought a non-android phone for $20.00 and wanted to transfer the minutes to that phone. So I called them up and after 34 minutes they said that my minutes would be on the new phone in 24 hours. I waited 5 days no minutes showed up. I called again and I was told after 25 minutes that you cannot transfer minutes from an android phone to a non-android phone. If I was told this before I would of never tried to transfer my 1200 minutes. So I called to transfer my minutes back to the phone that the minutes were first on. After 10 days and 6 calls I got a message that 1200 minutes were added. I can’t tell because the their website don’t work to check the minutes and my Tracfone app used to check the minutes only works with Wi-Fi. Do not deal with Tracfone. The support is very bad and you can’t understand them if you run into trouble.

Idle promises to correct email and account problems. Waited 3 days for NOTHING. Ended up fixing the problem myself. Website for some functions works better than their human outsourced support. Lack of effective communication is their problem. Horrendous customer no service responses. Cannot talk and reason with them MINDLESS morons reading from script. Supervisor is a waste of time no added ability to authorize any REASONABLE common sense requests for adjustments.

On 12/12/2014 I added airtime to one of our Tracfone cell phones. Double minutes were supposed to be awarded, but this did not happen, again. We purchased the phone because it was a double minutes for life phone. Today was the third time that this happened. The last two times, we contacted Tracfone to complain, were put on lengthy hold, and finally awarded the extra minutes, and assured that the problem had been fixed. The problem is not fixed, and we do not desire to go through this again.

Tracfone made the LG440 for net10 but it is not compatible with that service. Ever since I transferred my service to the new phone, I am on roaming, no service all the time. Medically it needs to be home all the time. Net10 tells me they can do nothing - that it is the phone. Wonder why Tracfone is able to sell a defective product.

I ordered an updated phone which was easier to send texts. The phone arrived and I spent 1.5 hours on the phone attempting to get my phone number transferred. They told me it might take 24 hours to go into effect. Once again I called and they told me I had a defective phone because it had the wrong sim card? Their replacement phone was remanufactured, which I did not want and they sent me a third phone which wasn't even the right model number. Their customer service folks are extremely difficult to understand. To add injury to insult they cancelled my existing phone number and gave me a new number. They explained that I called them and requested a change. I did no such thing. I have not received a credit for the returned phones. They have recently conned walmart into promoting their straight talk phones. This will be a major problem for walmart. Do not have any dealings with tracFone or straight talk from Wally World.

Tracfone is preying on the elderly and the unfortunate. I am elderly and disabled. I only need a phone for emergencies. I activate my phone only when I have to be away from home. In case I have problems I can call for help or call my grown children and let them know not to worry. For a service like I need, Tracfone charges 27 cents a minute and I have never used all the minutes. The most minutes I have ever used is 20 minutes in one month but for this privilege I paid just under $10 per month. I am certain if another competitor was available everyone would abandon tracfornication.

TracFone Wireless I lost 1100 + mins. and been dealing with them since December 3rd or 4th 2014. So if you buy a TracFone Wireless and you buy 90 day cards and over the year or years, as I accumulated saved minutes, if your phones dies as mine did and you buy a new phone. If you cannot turn on your old phone and enter #30 code, you cannot transfer your unused minutes to your new phone, as I have discovered this past week. They gave 386 minutes LOL, how can they give me something that I had already purchased, as I see it they still owe me my 800 to 900 minutes. They have told me that the 386 minutes is all they can give me. Also they have blocked from posting and replying on their FB page, also blocked on their Message and Chat page.

I have been a Tracfone user for many years. Recently I upgraded to a new android phone. In the week since I have had the new phone it has locked up three times. The only way to fix it is to remove the battery and reinstall it. I called their support line and they will replace it only after they receive the old phone back. In other words they want me to go without a phone for two or three weeks while they replace it. I am not willing to do that since I can still use the old one most of the time. I offered to place old phone in the box, the new one comes in, and return it the same day but they are not willing to do that. I guess I will no longer be a Tracfone customer.

If you want ulcers or a heart attack I urge you to run out and buy a TracFone. I'm sorry I was required to give them a one star rating because they don't even deserve a -1. A few months ago I bought a phone with a 1 year warranty. After a couple of months it was obvious that the phone was not functioning properly so I called them and requested a new phone under the warranty. Unlike other companies who supply necessities like telephones, they insisted that I send them the phone, then they would determine what was wrong and either fix or replace it. Now who can go without a phone for that length of time? No matter how much I argued they were adamant.

I have been a TracFone user for almost 10 years and only had a problem when I changed to the new smartphones they offer. The first problem I had was adding minutes to the new phone. I had to call tech support to get them added. I waited and had to call back 2 more times before they were showing on my phone. The next time I tried to add minutes to my phone. I had to call tech support again and this time minutes were actually removed from my phone so after I explained this to TracFone they fixed it. The last time I had a problem was when my text and voice minutes disappeared altogether. I lost 60 minutes talk time and 255 text messages. According to tech support they had no record of those minutes. After I talked with them for about an hour they finally said they would give me some of my minutes and text back. After I hung up the phone with them I waited a few hours and never received them. After this I'll never use the company again because their phone systems are not built for smartphones and are completely unreliable when using them.

I get low on min. Try to add time online. Did not work. Try 4 times, checking character-by-character, call my cc to make sure there's no blocks, etc. At the end of EVERY try, it says words to the effect: "Unable to proceed. Please call 1-888-xxx-xxxx". Well, gee, no minutes on the phone, so drive to work. Call the number. Now I KNOW TracFone has THE WORST customer no-service IN THE WORLD. The # tells me, "Please hold for the next operator". And wait... and wait... and wait... Hang up and try again. This is late evening.

Last year they changed my contract to automatic renewal without my permission or knowledge but they credited me 3 months. Just now I learned I was again changed to automatic renewal without my permission or knowledge. My proof is active phone and debited bank account.

I bought a telephone and minutes from TracFone around August 15. I purchased a phone at Kroger and then called TracFone and bought so many minutes, probably about $160. I got it home and hooked it. I charged the battery and got it online, got it operating. I made a few minutes of calls. I don't use it much. It just sat there. The reason I bought TracFone is I don't use the phone a whole lot. So I had a phone number and I transferred.

I contacted customer service to explain that when I removed the back strip from my newly purchased renewal card, the code number underneath the strip was unreadable. After a call to customer service, I spent about another half an hour on the phone with a person who created a "ticket" number and explained that I would have to fax copies of the card & receipt plus ticket number, phone serial number and contact information. I drove to the next town to the library, copied everything and paid the library to send the fax. I have the confirmation that all went through OK.

We use our TracFone's for business. Today, I had three calls go into voicemail without the phone ringing. I keep my phone in my shirt pocket so that I can hear it ring. Speed to customer is critical for us so we were almost two hours late responding to our customers calls. This is not a new issue, we have had it happen several times in the past - but now I am mad. It has reached the point where we are going to look at other cell phone carriers.

I bought my Tracfone with 1200 minutes/text/data. Data never worked. I called customer service and after dealing with the CSR for 1.5 hrs he finally gave up and said the phone was never set up properly and he needed to communicate with Verizon (which he said couldn't be done on Sunday) in order to fix. I don't know what Verizon has to do with their service. After the call I now had no service at all. I called back on Tuesday and could hardly hear the woman on the other end. After 1.25 hours she got my data working but claimed I had no minutes left and if I wanted the phone to work I would need to purchase more minutes. I refused to do so as I know I had over 400 minutes left before the guy on Sunday somehow disconnected my service. After I got off the phone with the woman, I discovered the phone number on my phone had changed! In desperation I purchased 90 minutes on the Tracfone website. I made one phone call to test. The next day I had no minutes left. I'm chalking this up as a loss and purchased a prepaid phone from Verizon.

TracFone is not completely bad. I've been a customer for years. I bought this thing because of the price and understood that older phones and lower features would come with the deal. Over the years customer service has degraded and getting somebody on the phone is a real challenge! I had a refurbished Motorola V170 for years, but lost the charger for it. I found an LG480G on sale at Target and bought it. I figured that upgrading from a super ancient phone to an ancient phone was better than buying a hard to find charger for an obsolete phone!

Interesting reading all the negative comments about Tracfone, our experience is just the opposite. My wife and I have had the service for several years, now on our third phones with them. I have the ZTE Valet and she has an LG flip. The valet is a full fledged smartphone. We pay $15/month for the two and couldn't be happier. You can turn off Data, Bluetooth, GPS, sync., and use it just as a phone. Wifi, GPS, etc., doesn't cost anything. Never have any problems adding minutes/days, just use bonus codes and do it at my Tracfone account online. We don't use constantly, have the land line at home as primary. Maybe if you use it as your primary phone could be more expensive.

Tracfone is a scam especially if you purchase it from those TV like QVC or HSN, they do not tell customer everything. It is misleading and fraud . Like if you call customer service which is hell to get someone to help you, your minutes are taken from you. If you call and hang up right away, your minutes are deducted. If you check your time and messages, they take time from account . Basically anything you do, no matter what you do, they try to rip you off. It is not about all that. It is about the misleading and the fraud every company this day does business. It is shame no one does honest business any longer and it take so much to get the authority to help. It is really a shame. Fraud company, fraud world. You should be ashamed of yourself.

I use my Tracfone all the time for texting and it suits my needs. The worst thing is trying to add air time! The automated phone system does not work, it is slow and a million buttons to get through. The online system won't let me add my new credit card or edit my old one! So I talk to a representative on the phone, it took half an hour! Repeatedly having to repeat my info and spelling it over and over and waiting and waiting while their system "updates". Hate it.

I have opted not to get texts from them since I pay by the minute and texts are 30 sec each, but they keep sending them anyhow. When I bought more minutes (and of course the coupon did not work for the bonus minutes) they sent me not one, but two texts thanking me for my purchase. They do other stupid stuff to get your minutes burned up too, like saying you have to call to complete a transaction or activate a coupon. But when I did (and I tried twice), I wasted over a minute just to hear their menu prompts, none of which said anything about validating a coupon or anything close. Worse yet, from the first day I got the phone I've had more calls from spammers and scammers (I always check) in the first month of having this phone than I have in the last decade combined. They must be selling lists to those scumbags (if not them, then an underpaid employee or ex employee) because I've never had this problem until the day I activated this piece of garbage. DO NOT GET A TRAC PHONE, IT'S A RIPOFF!

I had bought my new TracFone about 45 days earlier when an error code came up and the phone did not respond. I phoned support and was eventually told that my phone was out-of-date and would be replaced for free. First phone: After a few weeks, my new phone "no longer worked properly on their network," I was told. What a product! Phone support: Very, very slow. The call took 55 minutes, about 10 of them waiting for a rep, the rest of the time getting me to key in special codes on the phone, then taking down information about myself. After every question, there was a long silence. I complained to the rep and was told that it was important that he get everything just right.

Had a basic LG 840G TracFone for a couple years, but I decided to upgrade to a new LG L39C Android TracFone. The LG L39C worked fine for 3 1/2 weeks then no service and zero minutes, text and data. After hours on the phone with four different support people, my lost minutes, text and data (1,875) was finally restored. The phone worked fine for six weeks then the same problem occurred again, unable to activate and no service and zero minutes, text and data. Four days on the phone with six different support people. TracFone told me my new phone must be defective and they would send me a replacement phone in 5 business days but first I'd have to send the defective phone back them. Once TracFone receives the defective phone back, they would ship me out a refurbished replacement phone in five business days.

Purchased a LG TracFone from QVC. Had a tracFone for years but decided to upgrade. I have a land line, thank heavens but wanted a cellphone mostly for when on the road. First phone I received did not work, had no icons. After hours on the phone with three different people, they told me my phone was defective and they would send me a new one in 4 to 5 days and that I'd have to send the defective phone back within 30 days. After 5 days, received a bag to send defective back but no new phone. Sent the defective one back the same day. Received a new phone a week later, this one seemed fine but no shown minutes, called again and she told me everything is fine and transfer of number and minutes fine. Well now I get a message that "only use for emergencies". Instructions say to shut down and then turn back. Same problem. Never had problems with my old TracFone. Wish I never would have purchased this one. Nothing is "fine", no service minutes.

My wife and I have used TracFone for many years because it seemed to be the least expensive mobile phone choice out there. I never did like their customer service since it seemed scripted and if your problem was not in the script you were simply screwed as there seemed to be no mechanism for appeal. My wife's cell recently died but would work only if plugged in so I bought her another from Walmart. She had 2634.4 minutes left on her old phone but TracFone would only transfer 1850 to her new phone. We argued to no avail so we have just been screwed out of approximately 800 minutes of phone time. I know the number on the old phone was correct as my wife very seldom uses that phone. We just got our pockets picked to the tune of 800 minutes. STAY AWAY from TracFone!!!!!

In April I purchased a nice TracFone through Amazon for use in our small business. The phone was to be used for the purpose of a text notification option, should our clients need assistance from their vehicle to our door. We set up the phone and had it in use for about 3 months before it came time to renew the airtime, which we promptly did. After renewal the talk, text and data allowance showed the 1643 minutes that it should, and the phone sat by the desk, as usual, untouched and unused for the next 2 weeks.

I bought an LG Tracfone from HS Network with 2000 minutes in June 2014. My special needs daughter had a cell phone from Safelink and was unable to use it due to low vision and difficulty pushing the numbers buttons. I was told by Safelink that I can update my daughter's phone by purchasing a Tracfone and that they are the same company. I changed the TracFone number to the Safelink number. Everything was okay, until recently, I realized that my TracFone minutes were no longer appearing on the phone screen. The Tracfone was only showing Safelink minutes. After contacting Safelink/Tracfone several times, I was told they cannot help me getting my 1900 minutes Tracfone minutes back because I had my phone for a while. I told him the phone for emergency only and the 1900 minutes suddenly disappear.

Was billed for a ring tone, did not work. Emailed company and was told to call back with specific numbers. Did so, they debited my bank acct. I was on the phone with 2 different reps, all I kept hearing was hold on, 47 mins and 32 secs later I was disconnected. They have my debit card #. Why did they not call me back if not on my home #, the cell#? It took them what seconds to debit my acct but 47 mins later I still have no help.

I spent so many hours on the phone trying to transfer my minutes. I tried going to my old phone because I lost my android tracfone. They did the transfer and said, "Oh the sim card is not working." I waited then got the sim in the mail. Called back. "Oh that sim card isn't working"... then they called me back. At this point my time on the phone with them was hours and hours. "Oh the reason why we can't transfer your minutes is because you had an android and we can only transfer to an android." Thanks for telling me now.

This is a scam from your company, and I will go without a phone before I pay another dime to you!!!....My GrandMother passed away and wanted to transfer her remaining minutes to my number..... You said you could if I wanted her phone number.... I don't want her phone number....... there are 0 service days on her phone and I have 10 years of service time........ Your policy sucks for the honest customer....... All you care about is charging hardworking people more money......... Not this veteran...... I hope you sleep well, while ripping off the public.... I am also sending this to the BBB...... You can explain it to them.

I paid for airtime for a new trac phone, went thru activation process and then dialed number to activate phone and got recording that number is not in service. They have my money for the phone, money for airtime and a useless phone.

I went online and purchased a year's worth of minutes (1050) for one of our two cell phones. However, the company put the minutes on the wrong phone (our 2nd phone, not the phone number I entered online). In calling back to get it corrected, I was told they had no way of correcting that. Then later in the call the rep told me he could refund the purchase and then help me buy the minutes for the right phone. Since I didn't have the phone with me and couldn't give him the serial number, he said to call later with a reference number and they could handle it. In calling that night, I was told they could do nothing and I should call my credit card company to have the charge taken off and then re-buy minutes. I called again the next day and talked to a person identifying herself as the Operations Manager who said they could do nothing about it. I asked what could be done since they had put the minutes on the wrong phone and she said that was done online so no one could do anything.

If you file an FCC complaint TF will call YOU and work to resolve the complaint from their tech center in Florida. These people work overtime to keep the FCC from shutting their operation down. An FCC complaint is the only dog in the fight that will get their attention. After ten years of fantastic TracFone (TF) service, 'the fat lady began singing' in June 2014. In June I bought my daughter a brand new TracFone and attempted to activate it via land-line call to tech support. Technician asked for my TF phone number to access my account. This is where it all went downhill. He activated my daughter's phone and assigned it my phone number which immediately render my phone inoperable and the 300+ minutes I had accumulated vaporized.

I ordered and paid for a Tracfone online, but they won't deliver it unless I sign for it in person. I was not informed of this until after the purchase. This is unacceptable. It is completely unreasonable to expect me to stay home all day waiting for a $20 item. Tracfone will not respond to my emails or answer my calls requesting a refund. They're only interested in the sale, not customer service.

I was very interested in Tracfone's new BYOP program. A good phone for the cost of minutes that Tracfone supplies seemed like a good deal. I had questions about this that I wanted answered; as I didn't have a phone at that time, and because their "Contact Us through e-mail" page only gets you an automated response I decided to use their Chat support on their Facebook page. To sum up my experience with chat support, they will try to hastily end the chat after about 5 minutes, and if they can't end it they will transfer over to another support agent without warning. This is very frustrating when it happens, as you have to explain what is going on all over again.

I have had TracFone for years never really had a problem until just over a week ago when I bought a new phone. So I get new phone and have number from old phone put on it and want a number on the old one so my son could use it. So they send me a sim card. Here is where the problems started. Instead of putting a new number on the old phone they put the old one back on the old phone. So now she tells me we have to wait for a new sim card. They were to send two sim cards after second call that day.

Your $100 card said this card adds 1 year and 400 minutes for talk, text & web. 365 day service plan. The salesperson said it would covers service & minutes. This was wrong, they do give 365 day service, but only 400 minutes. Please change your card to read only 400 minutes.

I've been a customer of TracFone for the last few months. I had a problem with my phone about a month after using it. Technical support was called and the problem was resolved. Just recently I was out shopping my wife called me and I couldn't hear her but she could hear me saying hello. I called technical support again and they could not fix the problem. The problem I'm having is TracFone is going to send me a new phone but they won't expedite it. They said it's going to take at least 5-7 business days and I'm going to be without a phone for that amount of time. I even spoke to a supervisor who couldn't help me. My job is 18 miles one way and if my car breaks down I will have no way of contacting them. My advice to anyone thinking about getting a TracFone or becoming a member don't. Learn from my mistake because even the cheapest companies with phone plans would have expedited a phone to someone in need. Hope this will help someone that is on the fence.

I have had my LG Optimus Dynamic II for less than 6 months when it died. I called customer support and we tried a few tricks to get it working again which didn't happen. So they told me they would send me a new phone and I would receive an email telling me how to send my old one back to them. A few days later I was ecstatic to get a package from them - unfortunately it was a return envelope for my old phone. No new phone. I still hadn't received any emails from them. So I followed the instructions in the package and sent in my old phone to them. A couple of days later I got an email saying that my phone was already being sent and I was given a FedEx tracking number.

I got one of your phones at walmart and it was locked up. I have called you two times now and you have done nothing. You just tell lies that is all you do. You say you will send me a new phone. It has been over two months now and still nothing. So how many more lies can you tell? I would like to know. I have been out 59.00 dollars for nothing.

Overall I can say that I'd give Tracfone 2 of 5 stars. This is only because of the price! A few weeks ago I ordered a lg305c through a legitimate dealer (shopcelldeals) on eBay. I got the phone (triple minutes for life) and a 200 min. card (600 when tripled for $40). The reason, I bought this phone was that Trac, on its own site, said the device had "wifi connectivity," and "GPS capabilities." I soon found that both of these claims were mostly false. Here's why: When I asked the customer "service" rep why I couldn't connect to my own or any other wifi, she told me the wifi would only work on a password protected network! Our home wifi doesn't have a password, and neither does any other free wifi anywhere, therefore, this claim is false. The same rep told me that the GPS "capabilities" did not refer to a navigation app, but only to the locator. Unbelievable! I'm wondering if I should contact a lawyer. I smell the basis for a lawsuit here.

Stay away from this company. My phone was not working and I needed to make urgent call... The customer service folks are complete dumb and can barely speak in English. The customer service call will land up somewhere in South America. Very bad connection and very difficult to communicate. They charged my credit card and I never received the minutes. When I requested for refund... they kept transferring me from one department to another, and kept me on the phone for 45 minutes... and kept asking the same questions 3-4 times like what my serial numbers, I should restart my phone, etc. It is worthless company. Please stay away. Sooner or later you will have bad experience with this ** company.

I have been a tracfone user for probably 2 years or more, the original phone I bought had some issues with it. Was sent a defective replacement phone. I call about the problem (some overseas place mainly you get unless you contact their corp. office directly) and get excuse after excuse to not do anything about it, get a bogus tracking number from one person (everyone I mentioned to at tracfone that confirms that as well but they could care less), get one person who decided on their own that my phone was "stolen". Took 2 days to get number back on phone. Made complaint but again they can care less about anything except getting their pay checks. Nothing is ever their fault and make up any excuse to not even talk to you (stupid or dumb or some country even and any other word they decide they dislike is reason enough to be called "obscene or foul language by them"). Complaints never taken seriously at all against any employee but the user (ones who pay them for service) are always at fault and not treated with any respect or courtesy unless it suits their need (at present).

Last week I requested from TracFone a new SIM card for a phone that is IDENTICAL to the one I had because of problems with the old phone. Long story short, old phone kept getting "Call Failed" messages - could NOT even dial 911! With activation of new SIM card SAME PROBLEM: "Call Failed" Message!! Also had to call back because INCORRECT MINUTES/UNITS were "transferred"!! I also followed their "suggestion" of making a "trial phone call" which DID go through, but when I tried calling a different phone number, received "Call Failed" message. Turned phone off then back on after 1 (one) hour as suggested, STILL have "call failed" message.

I just purchased a new LG 440G to replace my old Motorola170, which I'd had for seven years. I had 852.8 units left on my old phone and tried to transfer them online, but could only transfer 80 units. I called Tracfone, and explained the problem, but they insisted that I only had 80 units on the old phone. At that point I asked to speak to a supervisor, which ended up being a nerve-racking experience. I was on the phone for an hour, entering various codes, to try to transfer my minutes, not being able to understand the foreigner I was speaking with. As it turned out, she transferred 820 units, which means I lost at least 32 units, and the only explanation I could get was, this was all she could transfer, because my Motorola phone was so old. Interestingly enough, my husband recently purchased an Alcatrel Tracfone, to replace his old phone, and the same thing happened to him. Buyer beware.... don't try to replace a Tracfone with a newer model, or this will probably happen to you too. Very poor customer service!

I was unable to get a feature on my new cell to work so called customer service. Was able to reach human who was not able to tell me how to solve the problem, but she was sending me a replacement phone. After hanging up I worked on the problem some more and solved it. Wanted to save the company shipping costs so I tried 5x to get thru to a human to cancel the ticket she created. I even used a service that gives you what they say are prompts to get through to a human but nothing worked. After 5 attempts I gave up and will now have to return the phone as "refused" when it's received. Companies without a choice to reach a human should not be allowed to use the term customer service unless they clarify that they are controlled only by prompts, not by actual people.

This matter was resolved to my complete satisfaction within 48 hours. I have had no other issues with this company during the decade (or thereabouts) that I have been one of its customers. The root of my discontent, I suppose, is that I grew up in an age in which "customer service" worked like this: you called the company, a human answered the phone, and you explained your problem. That age is gone and, sooner than you may think, humans will no longer be required----at all, for anything.

TracFone was notified in August 2014 for a new phone request. The wrong phone was sent. September 2014. Phone returned with their self-mailing address label. On the same day a reorder of the desired phone was requested. There were three transfer during this request. Final customer service location placed me on hold for a supervisor; the call held for well over an hour and a half. Their way of just wearing you out and not providing service. I hung up and they called back to check if I wanted to continue to wait; I asked to have the supervisor to return a call to me when they were available. Their response, "we have no way of calling you back." YOU JUST DID. THEY NEVER DID MAIL THE PHONE THAT WAS ORDERED.

I ported my # to straight talk, had to keep the # active to port, then got a new # for Tracfone. Tracfone only honored remaining service days, would not put back on remaining balance. Had almost 2gb of data that I lost, it's like they just try & find a way to get out of it.

I have been with TracFone for about a year now, and at first it was great. Ran out of time on my first phone and got 2 at Target on sale and kept the second in a drawer for later. Transferred my number quickly to my new phone on the website. Come 85 day later, and it's time to activate the one in the drawer. Take it out of the box and turn it on to get its serial number and junk to transfer number. Now after the transfer, I only had 54 minutes and 95 service days left on the number. I should have had my original 30, plus 60 and that 60 should have been tripled like the last phones. CS was useless and said it was my fault for not doing it on the website, in which I did. Come 60 days later and I find my phone has no minutes. So guess who's going on Sprint?

I've been a Tracfone customer for over 10 years, so they can't be ALL bad.... but in the 10 or so times I've had to deal with their 'customer service' EVERY time has been a total debacle that involved hours to DAYS of cell phone 'down time', multiple calls trying to get a live (or competent) person to assist me, getting past the language barrier (unintelligible heavy accents) and just basic ineptitude of their agents. I recently had a warranty replacement of a defective phone where they eliminated my number I've had for quite awhile DESPITE my prior objections, gave me a different model number so my accessories don't work and I have to learn the functions all over again, lost all of the photos I've taken because the touchpad failed, and now my service has been cancelled while I wait for a new SIM card in the mail (3-5 days) leaving me without my primary means of contact.

I have had a trac phone for 4 years. Recently it got so I couldn't hear, I bought a new one. I called asking if I could keep my ph number, they said yes. I ask if I could keep my contact list, they said yes. I ask about service days (I had 7,230), was told yes. I called to set up my new phone, got so far with it. The lady entered a number, which was NOT my previous number, at the same time was told I could not keep my contact list.? Called back, was told I had to wait for a new sim card. I waited 4 days, didn't hear. Called back. Was told they didn't have an address to send it to. Then I was on the phone for 1 and 1/2 hr trying to set it up again. I finally ask, "Why are we doing this IF I need a new card." I was told I would receive it by ups in two days. It's now been 4 days, still no card. I guess I need to purchase a phone from a company who knows how to do business. I have already missed 7 days work, waiting for the ph to be fixed as I use it for work. Maybe a contract is best. Also I could not understand the language of the lady on the phone. I think IF they are selling a product, they should speak in English so you might understand what they are saying. I have an unused 120 card, guess I'm stuck with that too.

For 8 years I thought I had a phone to get help if needed out of my area code, even where I lived before. I was in my old city where I got my Tracfone # and tried to call my son, 2 miles away, no phone ROAM. I was 95 miles from home. I let Tracfone know about this before and got, I'M Sorry.. Most of the day I checked my phone and got ROAM, until I got back to my home area, then ROAM was replaced with HOME. I Called Tracfone about this and the best I got was - I'm sorry, your phone didn't work. I asked, "do you have a phone that will work?" She said, I didn't know... I have over 8000 minutes and hate to lose them because of a Bad Company...

I recently set up Tracfones for my mom and dad. They live halfway to nowhere where even the big carriers have spotty service. They didn't want to pay an expensive contract when service is always spotty, so we went with Tracfone. My parents wanted to keep their old mobile phone numbers. My brother is the owner of their family plan, but was out of town, so I needed to do the switch without him. I had the wrong password for the old account, but Tracfone worked with me, and even called the old number back a few times until we got the access to the old plan figured out. They really helped me complete that process.

I have a TracFone which I've had for about a year. I had a problem with accessing my voice mail about 8 months ago. I called customer service and talked with a young woman that took care of the problem. So far so good. At the time of my present problem, I am traveling, currently 2,000 miles from my home. I've been unable to access my voice mail once again.

TracFone has gone downhill fast in the last few months, they used to have half decent customer service if you could pass the language barrier. Now they have gone into unethical if not fraudulent territory. I recently tried to transfer some time from one Tracfone to my main one. I had 1746 minutes on it and over a year service. The extra phone had 600 which I wanted transferred to the one with 1746. After three days of going back and forth and arguing in two different languages I ended with the 600 in my main phone and the 1746 minutes gone into space never to be seen again. It's no use trying to explain the problem to any of their "customer service" people, unless you wouldn't mind smashing your head against the wall in frustration. I wish some enterprising Attorney's firm would take a class action lawsuit against the company.

I called TracFone to transfer my current TracFone #, time and minutes to a new phone. After giving the foreigner all the information from both phones and more info and being put on hold several times -- she told me I had to buy minutes for the new phone. What? From other's experience, sounds like I would lose my 232 minutes I already have. Also I have called back several times and could not - not at all - understand their English. I had to hang up.

If I had read these consumer complaints & reviews first I may have saved myself some of the extreme frustration I have experienced over the last 10 days. I see from reading these posts (even though they are about a year old) the same problem remains and I suppose that as long as TracFone is prospering from this dilemma they put their clients through then they will continue stealing. Bottom line… if you plan on purchasing a phone from TracFone and transferring your current TracFone service THINK AGAIN, DON’T DO IT. TracFone seems incapable of making this transfer and will test your good nature until you break. If you break then you will give up they keep the money you have already paid in minutes on your old phone and you will not get the minutes promised on your new phone (10-20 minutes). They will not allow you to go back to your old phone either. They will also keep whatever money you have paid for your “new” phone because it will be useless. 10 days no service. False advertising is an understatement.

I only add minutes for up to 90 days when I add time to my phone. My only complaint about TracFone is that they will send me e-mails with great coupon deals, but they only do this when I still have like 30-40 days left on my phone. As soon as I start getting the e-mails telling me I only have 10 days/7days/5days left, I get no special offers or coupons in those e-mails. They make it so obvious that they are trying to coax people into topping up sooner so they have to spend more money in a shorter period of time. I don't fall for it, but it's really bad business practice and makes me not like them. But for $7/month, I can't find anything else cheaper.

I advise you forget TracFone as a phone service provider. They sent me an e-mail 'reminding' me that I had only 5 service days left. I respond through the link in the e-mail, entering the e-mail address TracFone sent the e-mail to, and TracFone refuses service because my "e-mail address is invalid". So, I call TracFone using my Tracfone to buy minutes, and TracFone says my phone number as displayed on my TracFone is invalid. A call the 800 number in the e-mail and I am told I will get a call-back in 3-6 minutes. I get THREE callbacks asking how much I love TracFone. No humans call. I burn up 50 minutes of the airtime I bought from TracFone before I could add 60 minutes. Net gain 10 minutes airtime for $20. Never again. This phone is going in the trash (no recycling allowed in Kearney) when it runs out of time.

Activation on this new tracfone bought because my old one failed 5 days out of warranty took me over two hours and five attempts to get done with bad english speakers to boot. Now, after all that and clearly understanding they went through the process of transferring my old number, it did not occur. This means I have about 100 people out there who cannot reach me. I am lost in this system of how to correct the matter. There seems to be no way out.

My son has a TracFone and so does my husband. Every time I have ever called I speak with someone from India or some foreign country that I cannot understand. Usually though I do what we all do and suck it up as frustrating as it may be. I mean seriously you hire people who can't speak English to assist me?

We bought our son a phone for his birthday in March. We activated it and purchased minutes for it, which expired after 90 days. Now that he is in high school, we tried to purchase more minutes for it and was told that our serial and phone numbers aren't valid. After spending way too much time going around in circles online, I was finally able to find a contact number. The representative I talked to told me that our phone had been returned to the store and was never activated. I told her that could not be true, since the phone was used and was in my hand. She told me to bring the phone back in its packaging so that the store could rescan it. I told her that once the phone was working, the package was thrown away (about 6 months ago!). She said that she couldn't help me and kept saying that the phone had been returned. I wasn't sure if she was calling me a liar or what.

Even though they claim to record customer service calls, they throw their hands in the air and deny their previous statements when something goes wrong. I was trying to decide whether to add an extra line on my T-Mobile phone for $10 + tax, or just go with TracFone since I already had a phone lying around. I called a customer service rep, who appeared to be Indian or from the Philippines. This guy was rude, but I needed to get my phone activated so I stuck it out.

Trackphone has been hacked. Most recent episode - Yesterday: Phone was sitting on my workbench when it suddenly began entering names and single letters across the screen. If I try to access voicemail, each character I try to enter is interrupted by keyed entries; however, l am not the person entering them. My son is experiencing the same problem and finally got a flip phone when the hacker began sending mail from my son's phone, and it ultimately caused marital problems by what was in the content of the messages. How can I get this to stop? Half of my family believes me that this a hacker, and the other half think I am doing it myself by accidentally hitting the keys. So far, my wife is the only person in my family that believes this is the homework of a hacker. Please advise on what I should do.

I've been a TracFone customer for a long time, as far back as the days that the phones were like little bricks. I've kept upgrading phones. Last Christmas my wife bought me a Samsung Galaxy Centura. She was tired of seeing me use my good old faithful flip phone. :) It took very little time to get my airtime moved from my flip phone to my new smart phone. The phone number transferred in a very quick period of time.

I went back to TracFone June 3 of this year 2014 leaving Straight Talk as I know longer needed monthly minutes. I transferred my number but after one month my phone was deactivated saying the phone was a different number. Strange I used it for a month. Now less than two months I am deactivated again, this time I am told permanently. I had a triple minute phone from my previous acct with them so purchased another 1200 minutes and for 25.00 more I was given another 1200 as a promotion. I have 311 days of service left on my phone and 2219.30 minutes left. First I was told there was something wrong with my phone, then I was told I wasn't using the minutes fast enough... crazy as the minutes have the service days to use them. I know, that is what it was the first time. Then the employee tells me that my account was investigated and my minutes were all used up but my phone wasn't deducting them.

After a LENGTHY and FRUSTRATING call to TracFone concerning my account, I have one piece of advice: Please don't EVER purchase a phone from TracFone. To sum it up, my Google phone suddenly stopped working and as a customer in good standing, I contacted them to resolve the issue. After hours on the phone, speaking with representatives who barely spoke English, I learned that TracFone (without my authorization) transferred my cell number to another person's phone who proceeded to deplete my thousands of minutes and now they refuse to do anything about it. Their customer service is nonexistent and their security is even worse. Basically someone had gotten into my information & posed as me - what kind of security does TracFone have!? None, I would say. Now I am without a phone & lots of money down the drain. STAY AWAY FROM TRACFONE!!!!!!!!!!! !

One day while I was using my phone (rarely, do I ever), it said I had no more min. WTF! I don't ever use my phone. Went to the store to purchase more min and when I entered it on my phone, it did not put the min on my phone. Tried to tell TracFone but they insisted it was my fault and to go back to where I got the min. and have them give me a new pin. I told TracFone this was not the store's fault. I was on the phone for over an hour with one person then I asked to speak to their supervisor then their supervisor.

I bought a LG 800g cellphone online from TracFone last month. I only used the minutes that were on the phone. I moved to another state and tried to put minutes on the phone from a TracFone card I bought from Walmart. The phone accepted the minutes and service but I still could not make a call. I emailed TracFone and they had me reprogram the phone and it still would not work. So, they kept telling me I had to call them to fix the problem. I kept telling them that I didn't have another phone to call on. So, they kept telling me to call. I finally said, just issue me a refund. So, they reply to call them.

Spent 6 days on the phone trying to get a co-worker's phone service switched over to a new device. Everything the rep told me was a total lie come to find out. So with the lost income and time spent on the phone reaching hundreds of dollars, I received an offer of 30 free minutes and was told that was my first warning. So watch for the YouTube video of our company destroying our devices.

I tried to transfer my current tracfone number & minutes to a new tracfone phone this afternoon. My service expired today but there was no concern of losing my number or minutes. I used their online 10-step activation process on their website and followed the directions. When I got to the last step, it showed that my new phone was activated, BUT it had generated a new phone number. I checked my old phone, which still appeared active with the same 2 hours available airtime. I called their customer service for help, and the guy was worked on fixing my issue for over 40 minutes. What he did was transfer the new number into my old phone and deleted my airtime to 1 minute. I don't know why. I checked my new phone, which was now active, but still did not transfer over my old number. He said someone else had to help me. I was transferred to another guy, then transferred again, disconnected, and finally my call was escalated to a supervisor.

They do not understand English. I wanted to increase the monthly minutes under our family value plan. The person did not explain this could not be done in the family value plan, they went ahead and cancelled the FVP and set up my husband in a monthly value plan. That dropped my phone from being in any plan. I did not want to change my plan because the FVP is the cheapest way for me to have a phone.

I PURCHASED FROM HSN. I had already had one TracFone with minutes and text. My text always diminished although I never text more than once every month of two. I didn't say much because I don't use them anyway on my first phone. I bought another phone from HSN, a Samsung and it took me 3 DAYS calling and finally getting angry because you can't even get a human being on the phone in the HSN phone department to handle these triple-minute promotion situations without emailing and they call you back 1-3 days later.

They removed over $200 in minutes between my phone and my son's phone. Since they stole my money and have no conscience, I dropped them! Also, you've got to deal with a lot of overseas customer service reps. with accents that are difficult to understand.

Updated on 09/14/2018: I have a TracFone LG800G mobile phone, that I have been using for about 2 years now, and this last few months it has begun to act strange... It randomly changes settings for no reason, and most recently turned off the ringer, so when I get a call it does nothing but vibrate. I wanted to set it back right, but the phone is more complicated than a Rubik's Cube to figure out, so I ended up having to settle on doing a master reset, which erased all of my contacts. This is a serious problem for me, and I tried contacting TracFone Support, stretching the word support to its limit, and was informed that they no longer could retrieve personal data from phones.

I ordered a phone from the tracfone website to replace my worn out phone. Activation went through online without a hitch except for web access. Spent over an hour on the phone with an obvious overseas rep who was useless. She ordered a new SiM card for me. Got the card and called to activate it on my number of 6+ years. I told the rep THREE TIMES to activate it on my current number. He told me it was done and to hang up and test it. He activated it on a new number. I called back 3 times over a 3-day period, and they're telling me the number is lost and I can't get it back. I asked for a U.S. number to speak with a capable person here, and they all lied and said there was no number available. I'm happy with the phone service itself, but their support reps are by far the worst in the business.

I just spent 2 1\2 hrs trying to activate my new android phone over my home phone. I spoke with people in 3 different departments trying to get this phone to work. No one was ever able to get the phone activated. This was the 2nd call that lasted for more than 2 hrs.

I got a TracFone on August 12, 2014. It was an LG phone with a Triple Your Minutes for the life of the phone. So I got the 400 minutes that converted to 1200 minutes talk, 1200 minutes text and 1200 of data. I rarely used my phone, once or twice a month. It was for emergencies mostly. On three separate times, my phone would stop working and tell me I was out of minutes. I called Customer Support and they admitted the problem was on their end, that the computer system went down that they lost my minutes. I knew I had not used up 1200 minutes of talk, text and data time in less than 3 months. TracFone would reinstate my minutes.

Purchased a TracFone last August. Had so many problems with from not being able to load minutes to people saying when it rings goes to voicemail. After talking to many and I mean many techs for support, I was promised a refund for the phone through a 30-day process only to be told 'I am sorry mam, we don't do refunds for phones after 30 days'. However when I kept calling for the refund starting in June of 2014, four different techs said I would have the refund by July 30th. Called refund dept. inquiring why they would not take care of me as a customer or compensate me in some way, just said 'sorry mam, we don't refund after 30 days' when all I was told every time I call, 'We will credit your account the end of the month.' Very frustrating, very very unhappy with them.

After several phone calls of trying to get a new activated phone number and having a new sim card sent to me I was reassured that my minutes from August 8, 2013 of 62.10 would not be lost in this transaction due to your company's policy of minutes being valid for a year. Then we switched sim cards. I mentioned again to this customer service rep on this call about the 62.10 minutes already on this phone and I was assured they would be there after he added the new 60 minute Tracfone card I purchased to add as well. He was impatient needless to say. After our phone call had ended and I waited for the phone to reactivate the airtime minutes shown were only the 60.00 minutes from the card I had just purchased.

I have had a TracFone for a few years. Lost my phone. Bought a new LG TracFone. Transferred minutes and new number to new phone. Would not work. Called again, spent 1 hour on phone until they got it working. I ran out of minutes 1 month later while out of town. Bought a new card and added minutes from phone. They never showed up. I phoned TracFone. I was told that my phone is not registered with this number and this phone has never been usable. I need a new SIM card. I explained I have been using this phone for last month. They say that can't be possible. I am now out of town, driving alone at night 300 miles from home, with no cell phone. I asked for a U.S. #, they refused to give me one stating they do not have one. I'm frustrated, mad.

I called TracFone on Saturday, July 19, 2014 to activate a phone that I still had from when I was on the Safelink program. I explained to the rep that I wanted to keep the number that was originally given to me when I first got the phone. He told me that I needed a new SIM card to do this. Well, a friend of mine already had a SIM card so I used hers. I asked the rep if I could keep the same number and he said I could. He took all of my information and then he added the airtime card pin number I gave him to the account. He told me to turn the phone off and then back on again in order for the minutes to show up on my phone. I was supposed to make a call within an hour to make sure that I could use the phone. No minutes were ever added to my phone.

On June 6th I entered a 1-year card via Tracfone.com along with a promo code. It appeared that the transaction went though. A month later (after I threw the card away), I received a text from TracFone advising me that my phone was about to expire and to add minutes. I have contacted TracFone to no avail. I contacted the merchant where the card was purchased and they provided me with a serial number and said TracFone should be able to give me the pin number with the number I provided. Called TracFone again, gave them the card number, but was told there was NOTHING they could do for me. Each time I contacted TracFone, except once, the reps were rude and not a pleasure to speak to.

Customer service is Horrible and you can barely understand their "English". They cancelled my service early, even when the phone indicated I still had 8 days left. I added more minutes, and thought everything was good after they said I would still have the same number. My daughter took the phone on vacation and when she called me - it was from a totally different number. The # she called from doesn't work nor does the old #. They won't help me get in touch with her. Hate this outfit. Cancelling as soon as I can.

I have been a TracFone customer for years. That was back when they cared about their product and customer satisfaction. I upgraded to the ZTE thinking that I would be an "upgrade". From the time I got it, I had nothing but problems. Even the most basic question of what is my number, or minutes status? I was told by their associate was that was a good question. But I bought a minute card at a store, and the online set up was just trying to get you to purchase more minutes that way. Customer Service again.

Have tried several times to have my old number transferred to a new tracfone, and despite promises to send out the needed SIM for the transfer, both by mail and then overnight delivery, it has never arrived. At this point neither the old phone or the new phone will work, so the transfer is apparently stuck somewhere between the two carriers -- both having "unregistered SIM" messages - Tracfone people appear to be off-shore and difficult to get to understand the issue. My old phone number is on all my business cards, etc., so I need to hang onto it.

About 3 months ago, I upgraded to a LG Optimus II (Android). The phone never worked properly. It would freeze up. It would arbitrarily start playing music and no other functions would work - the only resolution was to remove the battery. It would never "answer" without numerous swipes, often resulting in the calling party terminating before I could answer. Voicemail stopped working almost immediately. Attempts to access would only result in a Verizon message telling me the call could not be completed.