Tracfone Reviews

I have had 5 TracFones in the past 5 years. I lost 2 of them. My service experience has always been excellent. The phones have always worked great. And my minutes were always transferred to the new phone without any problem. I'm surprised by all of the negative reviews. I have always bought my phones at Walmart and the associate that sold them to me took care of everything before I left the store. When I had to call customer service I was treated respectively and my problem was solved promptly. I hope that I am not just "lucky".

Tonight, I tried to contact a TracFone Tech Support Agent 3x to NO AVAIL! Before confronting the obligatory Automated System, which provides the Victim... OOPS!!! I meant the "CUSTOMER" the option of answering an automated Customer Service Performance "Survey", by pressing the designated key on my phone pad, which I did, I felt compelled to search for an explanation as to why my calls to TracFone are no longer being answered by my "EARTH ANGELS" in the "PHILIPPINES"!!!! Please understand, I am not a bigot; I merely appreciate people who care about doing right by their fellow human beings. The BEST Representatives I have ever come across, and I'm certain they exist all over the world, happen to be, in my experience, from the Philippines!!! I am treated w/ dignity, courtesy, respect and appreciation for being a TracFone Customer! Are YOU paying attention, TRACFONE??? These gals & guys are intelligent, speak clearly & are very professional!

On May 10th, I purchased 400 minutes for my son's phone. He gets double minutes and the total came to $111.39. We went through everything that is required but the phone was never credited. Since then I have made several phone calls and have been told they were credited already or that they just credited and check the phone in 15 minutes. The minutes are still floating around in cyber space.

I was sent a defective phone. Sent it back, got replacement - defective. Arranged another replacement, then found the defect and adjusted and it worked. So I called back to cancel the replacement. Was told it was cancelled - ok. Today, received another phone. Called and waited 34 min to be told that the phone that I figured out is not activated and that's that, then she cut me off. THIS COMPANY IS NO GOOD, UNRELIABLE. DO NOT USE.

On July 7, 2014 my LG Smartphone failed (screen started flashing and sound cut in and out), so I purchased a cell phone to replace it. When my number ported my minutes did not transfer over. Tracfone claimed it could not find the minutes in their system, and said that you can't transfer minutes from an Android to a cell phone. THIS contradicts other information they provide which says that when you change from Android to Cell you lose your data and text purchased service.

I called Tracfone to make sure that I could add minutes purchased online to my phone number. I was concerned because my service days had expired. My phone still rang when I called my number but I wanted to be sure before paying for more minutes. A service representative told me I would be able to go online and add minutes to my phone with no problem. When I paid for the minutes, the transaction showed in my bank account, but I was never given the minutes or service days. I called Tracfone again, and was informed that I in fact no longer "had" my old number, and that the extra minutes had gone to someone else. This despite the fact that the old number still rang my phone and had my voice on the answering message.

We signed up for TracFone and have had nothing but problems ever since. This includes double billing and website that doesn't work properly so that you have to call them for problems. When you call them they keep repeating information and putting you on hold so that you end up using all your minutes. I called to add another phone to my family value plan and they did it over the phone and I paid by credit card (30 min). Phone did not work, had to call again. Lady said she had to un-enroll the phone and re enroll but she was having problems (42 min).

I just had a very unexpected thing to occur when trying to download my selfies to my computer from my LG 440G wireless phone sold by Tracfone. I found that the manufacturer LG Electronics USA has been restricted from helping with any problems with their products sold by Tracfone. I called Tracfone. You cannot do anything with your pictures but make and delete. The contraption is worthless. It takes from 1 to 2 minutes to warm up enough to be able to use the phone.

I purchased a ZTE smartphone Tracfone in March 2014. In May, it started freezing up and I had to continually remove the battery to unfreeze it. That's when the nightmare began: May 28 - I called Tracfone and reported the issue. They said they would exchange the phone but I had to send the defective one back first. They would send me a FedEx envelope and label to return my phone. June 3 - The FedEx envelope went to Florida and back to Tracfone. I live in Washington State.

My son lost his Tracfone so I called to have the minutes transferred to my phone which I've had for over three years. Not only was his phone deactivated but mine was as well. After spending 4 hours and talking to three levels of support, they agreed to send another SIM card and transfer the minutes. I got the SIM card, installed it, and followed the procedures they gave. The minutes showed up but the phone number was different and the days of service went from over 1200 down to 60. I called again only to be told that according to their records, I only had 60 days of service remaining. The second level "manager", insisted that they only had four purchases of time by their records and that they could not verify the service days. On top of that, she implied that I wasn't being truthful. How silly. I reminded her that every phone card purchased must pass through their system in order to be applied. She argued that they don't keep "track" of that information. What rubbish. I have a counter on my phone which shows that over one hundred hours of calls have been made. That more or less proves that the phone has years of service left on it by virtue of the fact that those minutes would have been added by buying cards with at least ninety service days each.

I reactivated my TracFone phone which prior to reactivation had over 900 minutes. I am a long term customer of TracFone and in the past experienced very good customer service and support. This was not the case here. The Cebu Call Center and in particular ** - Supervisor was so RUDE and lacked or had No Customer Satisfaction orientation. She informed me that since I missed the reactivation by 1-2 days she was not able to provide any further assistance. Her supervisor REFUSED to get involved and get on the phone to provide Customer Satisfaction obviously due to the poor phone management of **. ** Manager's name is **.

I live in an area that does not have cell phone signals so every 90 days, I call in and get another 90 days, and put the phone in my car so if I need it in an emergency, I have it. I was told that after I paid for the service, they would not tell me my phone and my old number was canceled. I was told I had to call *22890 to get my new number. I will go with another carrier and tell all my friend to stay away from TracFone.

On the 22nd I was asked to input a language selection for my Voice mail. Prior the 22nd, I had set up my voice mail on my net10 phone and when I called all I had to do is enter my password in order to review my VM. I called support at net10 and they reset my password. I was informed my vm from before Sunday would be available. My wife also got a language selection prompt and had to reset her password. I discovered today that after VM password reset that VM messages would be lost. I called support today, 23rd and tried to get any information on what had changed in their system before Sunday - spent over 2 hours and "no-change had been made to the system". Something changed and gave up try to get an answer. Lost important business voice mail.

My wife has owned a TracFone now for over 14-15 years. A year ago, she was diagnosed with stage 4 ovarian cancer. While battling that, she lost her original TracFone so we bought her a new one. All she want to do is transfer all of her min over from her old phone to the new one. She has accumulated over 10 thousand minutes. Every time she calls TracFone, she talks to someone different. The people she talks to only have first names (not one employee gives a last name). Strange. Some have supervisor, others don't but all are very unprofessional. Every person you talk to has a different reason on why she can't transfer her minutes or they will transfer only 900 minutes. When one idiot John told her he can transfer 900 min, she said NO and then he proceeded to transfer them anyway. TracFone is the least expensive phone to own, the most expensive to use and the most frustrating group of idiots to deal with. I highly recommend that people NEVER BUY A TRACFONE unless you truly like getting screwed by a company that doesn't have any customer service training.

I'm on a "buy as you need it" plan. I bought additional minutes online yesterday. I kept checking my balances and the minutes were not added but my expiration date had been extended. I called Tracfone & they fixed the problem after keeping me on the line for 35 minutes. Luckily I called them on a land line. I think this is deliberate to force customers who do call on their Tracfone cells to use up their airtime minutes.

I don't even want to waste more of my time on this company by writing this. But I'm so freaking angry with this sleazy company I'm going to. This is the first time I've ever written a review for a company in my life. All I can say about my HORRIBLE experience with "Tracfone" is that this company is T-E-R-R-I-B-L-E. Worst experience I have had with a cell phone company...EVER. The short of it: I bought a phone from Wal-Mart and tried to call to have it activated. After going through the process of speaking with Silicon **, their automated customer service hero, I was told the phone was active, the Airtime minutes were added and was then advised to wait an hour for the phone to start working. So I waited...for four hours.

This phone was purchased as a gift to my husband & me a few years ago. It was supposed to be for emergencies. The phone was activated, and we didn't even use all the free minutes (60) that came with the phone. I charged up the phone every six months. We are older than dirt, not tech savvy, and don't consider ourselves 'phone' people.

Having only 17 days left on my tracfone but with 1,957 unit minutes, I purchased 1050 units including bonus, with 365 days. After not receiving anything in 5 hours, I call customer service. They said that the minutes were added because I could not have so many minutes on my phone. After a second call they added the 365 days and only 1 minute. To get my records to prove they didn't add the minutes was truly an impossible procedure. They spoke to me as if I were a liar. I've used tracfone for over 8 years. Will I use the 1,958 units in 382 days? Perhaps not, but what is right in a sale should be honored, for without trust, business will cease.

I had almost 80 minutes. I made a call of 6 minutes, turned around and they wiped off about 74 minutes. I saw that happening. I said "wow this is the second time this happens." Called them, I had waste 29 minutes on the phone with them. I will never use this scammers, thieves. I send a letter to the state attorney office, the BBB and consumers services.

It took me over an hour today to add the necessary minutes to keep my phone active. Their reps barely speak English and I had to repeat information at least 10 times! I also have a defective ZTE Valet phone which is almost impossible to use!I Can't get my voicemails most of the time! The rep said my phone is fine and refused to repair or replace it even though it is still under warranty. They should be reported to the FCC and suspended until they fix their totally defective service! I will never buy another Tracfone again!

I initially purchased a package that provided a years worth of "service time". When I tried to add minutes, I found that I had to buy more service time. They advertise "no surprises". When I contacted customer service to inquire about the added charges, the response was "we have always done it this way" then, I was promptly cut off! I've contacted their customer service twice and Tracfone refuses to address the issue.

We transferred a number from a phone with a cracked screen and 1000+ airtime minutes to a new phone. While customer service was doing the transfer, they indicated that their records show 0 airtime minutes. The airtime minutes could not possibly have been 0 because we used the phone today. The number was transferred and only 10 minutes were put on the new phone. I called customer support back and talked with a representative. She said that she followed their procedures and their records showed no airtime.

I have used TracFone with a few problems in the past - they have always been taken care of. Now, when I attempted to change my phone number, TracFone refused to do this and then, they did. After they stated they couldn't I was OK, just figured I would be OK. Then, they changed my phone number back to the first number and made my phone inactive. I would call, but I can't. I don't have any other way of communicating, except via e-mail. Last time I checked, I am unable to place a 911 call via the Internet. The response I have received back from TracFone is they need to provide me with a SIM Card to change the number back to what it was. They didn't need a SIM card to change it before and I don't see why they need to do so now.

I can't use my cell phone in a location in Griffin Georgia. All of a sudden after having no problem prior to recent restricted access re "Emergency Only!"

I purchase a phone and as soon as I activated the phone it started downloading messages. Immediately I started getting phone calls. One person told me her father "just had the number". I called Tracfone and first the computer was down; second, could not even understand the agent and third he basically told me I was a liar. I persisted and finally told him I needed a supervisor. He then said I can give you a new number. He activated the new number told me to turn off my phone and turn back on AND SURE ENOUGH messages started popping in my box immediately using my minutes. He was on the phone with me when this happened and then we were disconnected! This has to be illegal. How can Tracfone get away with this?

I purchased the Galaxy Centura Android Smartphone from HSN last October. When I received it, I noticed that there were already two Wi-Fi networks on the phone but, not knowing much about Wi-Fi, I let it go. The phone never worked the way I thought it should (time keeping was usually "off", various other problems), so I called HSN around 33 days after purchase. They informed me that since I was past the 30 days return policy, I'd have to contact Tracfone. Well, of course, you can't understand their reps AT ALL, since they're in India/China, wherever.

lly come back on the line and tell me it has been fixed and assured me I will not have this problem again in the future. HA HA HA. The joke must be on me. Every month, I have to find someone who will borrow me a phone to use and use up all their minutes trying to get my minutes. I usually have to pay these people cash money to use their phone. Every month, I have explained to the service technician and often their supervisor what the problem is, how long it's been going on and begged them to please help me with this. But every month still as of yesterday, I'm still told the same old **. I got a great phone finally, but I don't need another heart attack or stroke in my life trying to get free minutes loaded on a free phone. I feel like running the phone over with my car and sending it back to TracFone and tell them what to do with it.

I lost my Tracfone, so no serial number, wanted to transfer my hundreds of minutes and year of service days to my new tracfone. Should be an easy process, right? Well, I read the reviews here and grew very faint of heart. I reached a young man in the Philippines named Christian who had a decent command of English. The first thing I said was, "I've read some bad reviews of Tracfone. Can you tell me if all my minutes and days from my old phone will be transferred?" (I had recently paid for 800 minutes and over a year.) He assured me that they would.

About 6 months after I upgraded my phone to a LG 840, my minutes began mysteriously disappearing in small increments of about 0.4 to 2.0 minutes at a time. At first I didn't pay a lot of attention but it seemed I was using up a lot of minutes. I recently purchased a 1 year card with 3x minutes and began recording the time left. In one 24 hr. period it lost 41 minutes. I called tech support to report the problem. The rep, who could barely speak intelligible English, went through a number of procedures which took about an hour of my time and told me the problem was resolved. She said they could only refund 20 of my lost minutes. The next day the deductions continued again as before. Nothing was resolved. I filed an online complaint which got a stock answer the next day, "We are looking into the matter and will fix the problem shortly".

Call TracFone to activate a new service plan with a $45 service card and was told my phone was activated; however I needed to activate a new gmail acct. Once I activated my gmail account and tried to use the phone, it was still deactivated. Call the TracFone company and was told that my money was used to activate someone else phone and I wasn't able to get my money back. The operator then cancel my call. I call back and was told the same thing. They finally allowed a supervisor to talk and she (Regina) stated that it was a new policy that once a card is used to activate a number, it cannot be refund or transferred. I ask why wasn't a policy set up for situations such as mine.

We tried to upgrade to a new style of tracfone and we were told that it would work in two specific area codes and it only worked in one. Now that we are home from our zip code 34224 and back into our summer zip code of 14172, we have no service after operators guaranteed us it would work in both zip codes. $60.00 spent on phone that doesn't work in 14172 and trying to return to original phone has turned into a nightmare which did work in both zip codes. Now we are out $60.00 for upgraded phone and we have lost our 500 minutes we had and our days. BUYER BEWARE, DO NOT BUY FROM TRACFONE!!!

Renewed my service plans and added minutes on TWO phones on May 18th. Only one phone got minutes and service time. The other got zero. Customer service argued that I was only charged once (even though I was looking at my current credit card charges). I said, "Fine, I will cancel the charges with the credit card company"... then they finally decided to do something. They added 21 service days (NOT THE 90 I Paid for). Then they finally got that corrected to 90 service days. Then they "added" my 120 minutes I paid for but how does 367 + 120 = 240??!!! The service rep. argued with me about this. Thankfully I had written down all the numbers and info. After another 20 minutes "as a 1 time courtesy" they finally got the correct amount of minutes on the phone.

My phone stopped working a few days ago so I contacted customer support and after being transferred three times and 20 minutes later I was told my number was ported to another carrier. I had 2587 talk 2719 text and around 2801 MB of data which was good until 01-04-15 which is now gone because my account isn't active. Anyone can port a TracFone number to another carrier just to mess with you. The account number is your phone number and the last 4 digits of your phone number is the pin used to port a number. I found out after a day that my phone was ported to Pageplus without my permission. I hate calling TracFone because it's bad enough that their accent is hard to understand but the phone quality is terrible. I called Pageplus customer service to find out who put in request to port my number and the call was crystal clear and an accent I'm familiar with and understand.

I have had TracFone service for over 12 years and have for the most part been satisfied. However, starting in March 2014, I began losing 2 minutes randomly. The phone gives me a two tone beep like a text message is coming in yet no text is shown. Each time this happened I lost 2 minutes. As I was watching the display on my LG 840, I saw it go from 350.27 to 348.4 in three distinct steps. A call to customer service was of no help. Thinking my phone was at fault, I was surprised to find that a friend with the same TracFone is experiencing the same problem. TracFone is of no help. I am thinking of changing to another company if they continue to take my money for no reason.

As soon as we buy more minutes/time, phone calls start with no one on the line and texts come in that are ridiculous at best. The company just tells us to change our number but refuses to answer where the numbers come from, and if the new number has been held for a period of time so we are not getting harassed by the prior users, callers and texting issues. There is no way to control this and they refuse to protect their customers (consumers). Do Not Get in to this situation. This is not a choice for folks who like to just have a cell phone without issues. Buyers beware! This is a huge scam. You will spend a lot of money buying minutes only to have them stolen by unknown harassers who are just waiting to mess with your money.

TracFone is a total joke if you have a problem. Am trying to transfer a number to one of their new phone... won't work. They won't email... always an error code. Now the phone can hear, but not be heard. Same stupid frigging error codes on their website. Then, I get some camel jockey in Pakistan that pretends to understand what the ** I'm ** about!! Not.... This company is a total joke, hypocrites... just like their boss Hussein Obama.

I would recommend. I've used TracFone since I was 14 years old and I've never had to call customer service. You guys clearly work for a client of Verizon and T-Mobile because all you guys are getting paid to spam a review with harsh dialogue. And your claims are bogus mostly so I'm blowing the whistle on you all. I was so glad when TracFone introduced the 3x minutes 3G LG smart phone with the larger screen - much more stylish and user friendly if you keep a clean memory. See you guys abuse your phones and then get meaty with the cable company and nickel and diming your way, taking it out on some people with an accent you don't get because you just wanna take it out on someone because you work all the time being a wage slave. So wow, good waste of time you guys.

It's extremely difficult to get through to a person, and they're very dismissive if you ever do. The system itself is rife with delays and very backwards design, e.g., if your phone dies and you buy a new one to replace it, it could take up to FOUR DAYS for the new one to work. FOUR DAYS. As I am writing this, I have spent the better part of this whole morning just trying to get the new phone to work. Apparently 'something went wrong' and the phone was just left inactivated, and they had to do something special to push it through. They were about to give me a new number until I demanded that I keep my current one. What kind of phone carrier tries to give you a new number just because you need to switch phones - on their service?!

TracFone does not have their own phone network. They use AT&T, T-Mobile, Verizon, and Sprint for all their phones. Because you bought a phone in an area where only Verizon is available, you would need a different phone. It's important to know what is available and get the right phone. Not really a fault of TracFone, but they should have been better and telling you the right information.

Told by TracFone that I needed to buy another one of their cell phones, as older one died, and they would transfer my minutes & days left on it to the new one, so I made the new purchase of another cell phone. Today I had to phone on a REAL phone (as where our home no longer has Tracfone service) to TRACFONE for a total of 41 minutes, 1st with 1 "customer service" rep who was so rude that I had to hung up on her. 2nd with polite one, but kept getting put on hold for 3-5 minutes at a time, as she had to confirm with some mystery people how many minutes time I had left....which I had written down before phone totally died, as 775.50 minutes. She FINALLY tells me that TracFone will ONLY GIVE me back the base minutes of about 350 (it could have been Maybe up to about 370), as at this point my blood pressure just shot thru the roof on hearing this THEFT by TRACFONE!!!!!!! She said the other minutes were just FREE minutes, so didn't count!!!

Turns out the phone that I was sent was a resell of T-Mobile. T-Mobile does NOT work where I live. I know this, apparently T-Mobile doesn't.

My wife turned on her phone while out of town and it came up with no bars and an "emergency calls only" note on her phone. She called me up and I researched the problem and found out the phone needed to be reset. I walked her through the reset (using the hotel phone) and a new message came up requiring her to input a PIN number. At a loss, I contacted TracFone and was instructed that since my wife had the phone, she needed to be the one to call. So I gave her the phone number and wished her luck.

TracFone charges airtime for just about everything, including received calls. But worst of all, their voice mail system is DELIBERATELY programmed to put you into an endless loop that requires you to continue using the voicemail system, or receive an annoying beep every minute until you call it. To make it worse, they CHARGE AIRTIME to setup the voice mail. I lost my phone and bought a replacement. It took about five days to figure out how to find a live technician with an actual voice. After finding one using a separate phone, they reduced my airtime by about 10% to change it. This is the worst cell phone I have ever had.

I was activating a phone to replace a phone that went missing (same manufacturer, same model) at a crucial moment. MY LONG-TERM NUMBER IS NOT A WORKING NUMBER?! ...AS OF 4/29/2014 Tracfone reps totally screwed up & did the opposite of what I requested. A cell phone # transfer from one phone to the other got botched by customer service. To multiple customer service reps including supervisors (they claimed) I had stated that it was imperative that I keep/transfer my old Tracfone # to the new Tracfone. There were issues because it was not the original SIM card, but a replacement they sent. (For why, see next paragraph.)

The battery was dying on my old Motorola C139 Tracfone (Target price $9.02, purchased in 2007). It had 3,125.9 units and still a year's service left. When I went to activate the new phone LG 440G Tracfone (purchased at Best Buy for $4.99 + 0.51 prepaid wireless 911 charge + tax) I was given 1,850 units and a year's service. So I called the call center in India and was told that is what the phone had listed on it when they checked it. Of course the process of switching phones had been started so the SIM card wasn't active on either phone so I could no longer confirm to the Tracfone people that the units were still listed on the phone. I do like the convenience of the emergency phone and texting ability, so want to keep Tracfone but I wish I had known that I was going to lose minutes in the process. I am going to be very wary of the 3G and the process of surfing the Internet seems to use lots of minutes...

We purchased a trac-phone and were unable to activate it. Called customer service and first tech Bon tried to get phone to work but we were told we would have to most likely get it replaced. We were told to hang up by him and call to see if it worked, it did not work. We called back and had a rude rep for 2 hours whose supvr was George, would not do anything for us other than say "we may send you a new sims card after a week" - ?? We wanted compensation for 2 hours of nothing, were told no and after asking for supv-George who was very snotty and rude he hung up on us. Paid for a product which doesn't work, company won't fix or replace. Supposedly the cell towers here don't work according to both the rude rep and George yet my old trac phone was used to call them!! Idiots! NEVER EVER AGAIN! STAY AWAY FROM - FRAUDULENT AND RIPOFF! Be Aware!

My Honey ordered ZTE VALET for my birthday. I was presented with the cell the beginning of January. It seemed to work well as long as we put few minutes on it. The middle of March, he put 200 minutes on it. Triple minutes made it 600 minutes. The end of the month I found I was without service. My cell was disconnected. I called that famous 800 number and asked what happened, told that I was WARNED! What I was warned about I could not make head nor tails of. They told me that my Tracfone was not to be reactivated!!! I demanded to know why...could not understand what was being told to me. Is this the reason the reps are all non English speakers?

I received a bonus minute invitation on my cell phone this morning. I then phoned TracFone and gave them the number and they said it was not a valid number. I found the lady quite annoying and when I asked to speak to a supervisor, she said she was the supervisor. Then I asked to speak to her manager. She said she was the one in charge. I asked to speak to someone that could help me with this. She said there wasn't anyone. I asked to cancel the order. She said I couldn't. Over an hour on the phone and she kept telling me she couldn't do anything about it. She could not give me her phone number, could not mention the owner of the company's name, nor would she transfer the call to someone else.

Tracfone has the worse cell phone service. I lost my password so I called the company. First they emailed me a password. I never got the email and we tried different email accounts and didn't get the email. So I called them back again. Finally had to change my tracfone account to a new email and again sent me an email which this time I did get. The password they sent worked and got me into my online account. But then when I tried to change their password to one of my own it wouldn't work because suddenly their password apparently was not appearing to be the correct current password but it still works to get me into the account but won't work when I try to change it to a password of my own.

TracFone discontinued my phone service without warning. When I called back, I was told that the renewed code I purchased last year from eBay is no longer valid. Because the code was sold from an unauthorized dealer they just found recently. In order to get the phone number back, I must pay TracFone directly for a full price 400 minutes year card. What a rip-off!

Upgraded my phone from a Motorola "flip" phone to an LG 236C. I had 5800 minutes on the old phone. They only transferred 2800. Some lame excuse about not transferring "bonus" minutes. No matter, the phone wouldn't work anyway. They finally told me my phone was a Verizon phone and I only had AT&T in my area and they would exchange the phone. I have no idea what the fact that it was a Verizon phone had to do with anything.

I have also been with TracFone for many, many years... have provided phones and service for family and friends... but this is the end for me. My previous phone was fine... the LG290C but limited, and I thought it was time to upgrade. Research told me that the ZTE Valet might be nice... It's not bad, though has its faults. Have had it for a couple of months... transferred 1200 minutes from the LG to it and have used it. Added 180 minutes to it Saturday, giving me plenty in all three banks--phone, text and data. But on Monday... all balances were Zero!? Have spent the last 3 days on the phone, speaking to person after person, repeating myself for every moron, who could not comprehend anything I said, even with the reference and ticket numbers that They provided me!

I've been a tracfone customer for over 10 years. In general I have had good luck with online transactions, but horrible results whenever I've had to call technical support or customer service. Here we go again. I just attempted to upgrade an old active Tracfone to a new android Tracfone. Online transfer failed and I had to call tech support. After 1 hour of frustrating discussion, Tracfone finally activated the new android phone and transferred old minutes and service end date. Then they successfully added a new pin for more service time and minutes. However, they failed to transfer the old phone number!

I put $39.99 on my phone because it ran out of air time. Transaction goes thru, then my phone's sim card somehow blocks me out of my phone. I call customer service and they offer to send a new sim. And it would take 5-7 days... 2 weeks later still no sim. I call and the foreign girl had no Idea about a sim on the way to their customer. So I buy a new phone thru a different carrier. It's been 3 weeks now. TracFone is still on sim card blocked mode, no new sim. And today I called for a refund on the air time that I didn't get to enjoy as it runs out so fast. And they inform me that they don't do refunds, and once again the foreign guy had no clue about my sim card. Obama needs to get on their **.

I have TracFone for many years, but now I said WHY? My God, I have to wait more than two days to resolve my problem. Can you believe, I have a new phone, but I want the same number, from the same company TRACFONE, and now I have to spend many days, many hours with TRACFONE customer service. I never, never recommend this company to anyone.

Replaced old TracFone with new one (Samsung T404G). Had TracFone move my phone number and minutes to the new phone. Haven't been able to make or receive a call since. Have talked with two different customer service reps and still no fix (last one hung up on me or call was dropped). Tried online forum and had online help (text exchange) with "TracFone Jennifer", who after a number of questions, said to wait while she researched my account. After waiting for 15 minutes, my chat connection was dropped. These people don't seem to care anymore. I have been a customer for 6 years, but I have had it with them. Will return new phone for refund. Of course I will lose my minutes and my old phone number in the process. DO NOT CHOOSE TRACFONE! Haven't had a worse experience with a company/product since I can remember. I would give them zero stars if it were an option.

My grandfather has been in failing health the past few months and is now in a nursing home. We were trying to balance his bank statements when we came across one from Jan 17 that had three charges totaling about $185 from TracFone. We called to inquire because he was trying to cancel the phone and got charged three times to put minutes on the phone! After 2 phone calls (they disconnected us once) an hour on hold, 2 customer service reps and one supervisor, we got nowhere on the refund. Please be very cautious when using this company.... They are not very attentive to their customers or their needs.

I was suppose to get 1700 minutes on the new phone I got but only got 1500 minutes. That's 200 minutes short. This is not the first time. They said it was correct . Where is the other 200 minutes I pay for when I bought the new phone?

I received this phone on 10/18/13. I also purchased a 1-year airtime card then. I have not been able to make or receive phone calls or get on the Internet. I have spent numerous hours on the phone with TracFone in an effort to solve this problem. After getting transferred numerous times, I always end up getting disconnected. The phone shows up on my TracFone account with no phone number, and my air time expires on 3/27/15. I sent them an email, and the response I got was to call the same phone number that I get disconnected from. I want my money back. Any help is greatly appreciated.

On March 27, 2014 my cell phone stopped working. So I called to see what I needed to do. The rep told me to go to Tracfone.com to find the replacement cell phone. I found the phone I wanted and she told me it would require that I buy an airtime card which will give me 60 minutes. I placed the request for the new cell phone, then she asked if I would like to have it sent overnight via FedEx. I said yes, because I don't have a cell phone to use when I leave my home. So, on March 28th I arrive home from work.... no FedEx package... and I waited I thought surely it is coming.... maybe late.

I bought a phone with 2x minutes and extra 120 min card for my grandson on March 9, 2014. It is now March 28, 2014 and still beating this dead horse. I activated it the same day and they were nice to go ahead and put the 2x's minutes on the phone, great, NO! The phone has had no service from that moment on. The extra minutes on the additional card wasted on this line that can never be used.

Like Bonnie of Eureka, CA, I started to notice that my TracFone was losing minutes, usually in small increments, but once more than 25 minutes, even when I was not using the phone. I called Customer Service and they were patronizing and said there was nothing wrong with the way the phone was recording minutes, and that they had no control of how I used the phone, blaming the customer as appears to be their standard response. The loss of minutes has continued now to what I estimate to be a loss of between 250 to 400 minutes, but I don't have the records to prove it, so yesterday I went to the tracfone.com Policies and Procedures > Stolen or Lost Phone and faxed a request for my call detail records. No response yet, but if they provide the records it will prove how little I use my phone. I also began to log minutes lost over the past 2 days and it adds up to 6 minutes lost, or 3 minutes per day.

First phone bought would not even work - never did get it activated. Second phone works but they are taking minutes when the phone is not even being used. How is this company able to get away with this? Do the Attorney Generals in the country not care enough to stand up for consumers in their state?

My wife and I yesterday upgraded her old TracFone to a new Android (Samsung Galaxy Centura) TracFone. After numerous attempts of trying to get it activated, talking to a computer, and then waiting (5-12 min) for a representative to answer, and then being automatically disconnected after 12 minutes of waiting - today, I was finally able to explain the problem to two women and their supervisor (all of whom do not speak English clearly). The problem was still not resolved, so I told her I wanted my 521.70 units back that was transferred from our old phone, and to reactivate this old phone because I decided to take the new Android phone back to Target. She told me she could not (or would not) transfer those units back to the old phone because it was not an Android phone.

My wife called the number on a $100 card for one year service and the person said they programmed it; however it did not show on the phone and she said it will soon but to call back if not. She calls back and talks to a guy and about six guys later, she was told that they were unable to retrieve the one year of service and needed our Credit Card to charge us another $100. :) My wife told "Him" she did not have "STUPID" on her forehead! They stole $100 and want our Credit Card number. RIGHT!! We have the phone number of the person that got the one year service and the Lady was very kind and said how sick it was of TracFone but she would send us the $100 for the one year service. My wife told her what I would have. "You did not buy, nor ask for the one year and you do not send the money.” We will take the loss and know who not to do business with in the future!! TracFone stole $100 card with PIN# **.

My parents (senior citizens) and I had a family plan with Verizon. Our primary phones are still landlines, but we like to have the cell phone for emergencies or to check in with each other when one of us is traveling, etc. Between us we were averaging less than 150 minutes per month, yet our Verizon cell bill was $88. A relative said he had a TracFone and seemed satisfied, though we didn't ask a lot of questions. So TracFone seemed like a better, more economical solution.

I purchased their new "smart phone" as an upgrade from my current LG500. Called to have phone number, minutes and days of service transferred. After approximately 2 weeks and many phone calls it was finally done. Then about 3 weeks later the phone battery began having problems & had to be removed and reinserted several times to work. I called to report a bad battery and was told they could not replace it. After being told I would have to first mail them the phone and after they received it they would send me a new one. Knowing how long this could take, I requested to have my minutes, service days and phone number transferred back to my old phone. Was told I would have to get a new SIM card which they did send me.

I have been a Tracfone customer for many years (about 14 years) and now AM DONE! After 4 calls to get a refund on a defective LG-L38C (about 3 hours). All I wanted was a refund and to be sent a different model phone. They informed me that I can only be sent the same model and I needed to follow the instructions on the box (pay to ship it back and wait until they receive it before I get a refund). OK no problem I could do that... Then I wanted to simply reactivate the old phone and get the 600 minutes back. I was informed that only the phone number and service days can be transferred back! Not going to write a novel here - point is I AM DONE AS A TRACFONE CUSTOMER! And this includes NET 10 and Straight Talk (owned/or managed by them also).

TracFone must have the worse customer service system in the world. I have spent over 6 hours with various customer service reps without having my problem successfully resolved. Most recently, they deactivated my phone while I still had over 400 days of service and over 400 minutes available. They claim it was a system error. Now they won't give me back my original phone number. They refuse to contact Verizon (the number owner) to release the number for reactivation. I suggest that no one ever use TracFone as they falsely advertise themselves as "the cell phone that puts you in control" when actually, they take all control away from their customers. I rate them negative ten on a scale one to ten.

After numerous problems over the past 4-5 years with compromised credit cards when updating minutes to my TracFone yet again it happened today. Four times online I attempted to buy minutes and time the total charge would be $70.76 if it went through. But every time I clicked on submit I got a notice it was declined and to try another Card or call customer service. I logged out and went back in to make sure that wasn't an issue. And tried twice more. Finally called customer service. A nice man with India accent attempted to put the exact purchase through showing that $70.76 charge. He went through the whole process twice only each time it was again declined he said by the credit card company. ONLY I CALL THE CC company and they tell me that not one but 6 charges for $70.76 was accepted and put through. The CC clerk removed all the charges and having been through misery like this before with TracFone and even worse where my CC kept being charged hundreds of dollars to TracFone of Florida and then my identity on the TracFone account was taken over with someone else's name, etc. Nothing like the TracFone that just keeps on giving misery. Not sure what to do now. Have over 800 minutes but only 15 days left.

Ported phone to TracFone & they lost my number. Its been 3 months now. Called the FCC. Ready for class action lawsuit if no resolution. Want to join me.

After numerous tries both online and using another phone to contact customer service, I finally reached someone. I explained the situation, and the woman I talked with told me all was well, and I should have service within 24 hours. That was 3 days ago. I cannot reach a real person again, and I still have no service. All transactions required the serial number of my new phone. It is located UNDER the battery. I've entered it both over the phone AND on the internet. Now, the phone will NOT turn on at all. I've re-charged it, but still nothing!!! Overall, this is one of the worst experiences I've ever had with anything!!!

My Tracfone's screen stopped working for no reason, though I was still able to make outgoing calls. I bought a new Tracfone, and called the customer service line to transfer my old number and minutes to my new phone. They told me that they could transfer the number, but wouldn't transfer minutes because their records show that there were no minutes on the phone. I told them that this wasn't true, and that I had over 400 minutes on my phone, and that I was even calling them from the phone that they claimed had no minutes. We went around in circles forever, with them telling me that I wasn't being honest (yes, they said this!), and that they can't "give minutes for free."

Couldn't access voice mail on my new phone. After spending 45 minutes on the phone with 2 different reps, one hung up on me when they couldn't determine what was wrong, they finally determined that the key pad was defective. Their reps all have heavy accents and are extremely difficult to understand. They promised to send a new phone that would be activated and ready to go with the same number as my original phone. New phone arrived and it was not ready to go and it was a different phone #. Spent 4 hours on the phone with 4 different reps, 2 disconnected me.

I have been trying for over three days to transfer my phone number to a new phone. All in all they have deducted the minutes I was on hold when talking to them. This was required... All in all about 180 minutes. They, as of this moment, have not transferred my phone number or refunded any minutes.

I have been a customer of Tracfone for many years and have been satisfied with their service until today. My wife's phone was not receiving or calling out. I contacted Tracfone and they told me that my service had been deactivated. Her phone showed over 4000 minutes and 265 days of service remaining. My last refill card was activated about 3 months ago. Tracfone further claimed that since there is a dispute on payment for the refill card used with my phone that they had deactivated my phone until the dispute was settled or until I bought a new refill card. Note that I paid the business with PayPal and no disputes came from me.

Just got off of the phone with their so-called customer service & after 10+ years of owning a TracFone, I AM DONE! I have had three different TracFones through the years and until today, I just reasoned that it was a trade-off - cheap phone but sporadic (at best) customer service. But today I'm finished dealing with the imbeciles they call customer service representatives. Every time I call them, I know that I need to have at least an hour or two of spare time. But eventually they have always been able to resolve whatever issue I had, not necessarily to my satisfaction, but at least they were capable of fixing the problem.

When trying to upgrade to android phone at Best Buy 1/24/14, my old # and minutes would not transfer to new phone. The Best Buy rep spent 2 hours with Tracfone rep and could not resolve the issue. Tracfone said they lost my original # and could not get it back. I left with no new phone and my old phone not working. On a subsequent call to Tracfone they said they could restore my old # to my old phone but would have to send a new sim card first. 1/29/14 received the new sim card, called Tracfone and spent 1 hour but still could not get old #. They said they will send another sim card and try again but repeatedly say old # may not be retrievable. Seems they have problem losing numbers when switching to new smart phones.

I bought a Tracfone last fall. Within a few weeks I noticed I was losing small increments of minutes each day, and wondered why? I complained to the Tracfone people, and got no solutions. I turned off every thing I could on the phone (Bluetooth, email, etc) yet, each day when I turn on the phone, within 3 - 5 seconds it will deduct .15 to .20 minutes of my purchased time. This happens every time, and I haven't even used the phone. I can drive down the street with the phone in my purse and hear it beep, indicating they have once again deducted minutes. These add up! I have notified the FCC and Tracfone called me to see what the 'problem" was, but would not admit they were taking my minutes for no reason. There were patronizing and acted like I was an ignorant fool who could not use a cell phone. The Customer service person kept saying "I understand" when clearly, they did NOT understand what I was telling them and continued to skirt the issue of them stealing my paid for time. When my minutes run out, I will be changing phones. I cannot recommend Tracfone to anyone.

TracFone airtime purchase, after my credit card account was compromised I needed to update TracFone account and purchase minutes. The site would not allow me to update card info. I had to go to Google for a TracFone update number. After a long period with a lady who could barely speak English (I was polite - not her fault), I finally got the airtime minutes. Then the phone froze up twice and I had to remove the battery to reboot. Then the calls were a stat-icy inaudible mess.

After 4 years of good service from TracFone, we bought a new Android phone this Christmas for my wife and waited over ten days for activation and this is after numerous calls to their overseas call center. Finally, I took the phone to Walmart and they couldn't get activation, either. So I sent the phone back to their company. We purchased a second phone, different brand, and after five additional days, TracFone said they lost our phone number, and it's going to take several more days to fix the problem.

Since when has the United States not been able to be transferred to the United States when we have issues with products, service, etc.? I have had TracFone for at least 6 years and never had a problem until I purchased a new smart phone to update to my computer. First since we don't use cell phones in our area, just when we are on the road, it is difficult to even receive a signal on the older phones. I have updated our 2 numbers to at least 3 phones each... Now they can't put my number on my new phone, first due to the weak signal, so I drove 3 miles to get a signal while my husband stayed on our landline. It came through, however they didn't get it changed.

I decided to upgrade from my Motorola which worked fine but saw the new LG Tracfones..... Called them, they shut off old one and new one would be on soon..... It came on showing my minutes and service time (10/18/2029) but read No Service..... I called again and they were unable to help so decided to send me a replacement - 3-5 day wait.... In the meantime I found if I traveled 3 1/2 miles from home service came on. Didn't do me much good at home though. Refurbished phone arrives.. again call them. Again no service once it came on the following day and my minutes vanished. Called again... now they are at a loss as to what the problem is. I explained we must not get LG service where I live but Motorola worked fine, so I want my old Motorola turned back on with service time and the minutes they forgot to add on the second phone.

My wife has had a TracFone for about 4 years now. Every 3 months we have purchased additional minutes online and it has worked just fine... until 3 weeks ago. I tried to purchase a new LG phone from TracFone it the transaction would not process. The error message said there may be a problem with my charge card. I checked with my card company and was told there was no problem with the card. I finally ended up purchasing a new TracFone through Amazon. I received yesterday and today attempted to add minutes online. Once again, the transaction will not process. I called the TracFone 800 number and after nearly 30 minutes the person was not able to determine what was wrong, nor could she process the transaction for me. Lousy website and worthless customer service. Extremely annoyed with TracFone!!!

My minutes have been deducted without me using the phone. I hear the sound that it makes after deducting minutes, even when I haven't used the phone for days. I started keeping track and anywhere from 1 minute to as much as 30 have just been deducted without any calls being made. It is next to impossible to reach anyone at TracFone, and when you do, they could care less. I will never buy minutes again and change phones as soon as I can.

Lost calls. Calls not coming through. Bad service.

Losing service about twice a week.

Is there a "No stars"? I discontinued TracFone because I only got sporadic reception at my home, other than that they were okay. This was months ago. Since then I have been getting, at 11:05 DAILY an e-mail advertisement from them...EVERY day without fail. I have DAILY hit the 'Unsubscribe' button and nothing happens! I have written them e-mails and NOTHING happens. It wouldn't be so bad except the ad is for bonus minutes that expired on 05/14/13...duh!

Never Known such incompetence, rudeness, and dishonesty. Spent over 3hrs trying to get old number transferred, tortuous, time consuming hours. Given poor directions from representatives. Told all was done and just hanging up. Only to find not done. Ask to speak to supervisors who are only more rude. Told me they will voice my concerns to Tracfone. IN only Tracfone world , do you make a complaint about someone, and they will pass on to Supervisor. Strange after conversation phone only takes voicemail, and that it doesn't record. And under "My phone number" it has incorrect phone number now.

Used my phone for 3 months, no problems... then phone would not work. Called TracFone CS, got the runaround. First they said it was towers (I had full bars). When I told them my son sitting next to me with his TracFone which worked had no problems with calls, they said oh! Then they said wait 72 hrs. Okay, tried that got the same runaround as the first call. I guess they read from a list. Then try to get a supervisor, what a joke... They were too busy... They said they would resolve or super would call back. Another lie, no calls, phone not working.

Voicemail sometimes it works, sometimes it don't. When I call to retrieve messages, it tells me my password is invalid. I have to call several times till I get it to work. Called to TracFone - they can't help unless I call on a different phone (this is my only phone). I may have missed important calls. Sometimes it just doesn't ring. I can't wait for my minutes to expire. This phone is worthless. Beware.

I purchased a new TracFone to replace an older one. I went on the computer and put in the info on the new phone and had the minutes move to the new phone. Everything worked but the activation has taken days, not hours. I have talked to 4-5 reps. They tell me everything looks ok, just wait a few days longer. If you need your phone, I would think twice before getting a new phone from TracFone.

Good luck if you have to call ANYONE at TracFone. NO ONE there has English as a first language and they do NOT grasp the simple concept of reversing UNAUTHORIZED charges that THEY take from your account. IF you are so fortunate to get to the point where they might agree that it was done by MISTAKE ON THEIR PART, they take their sweet time in reversing the charge to YOUR bank. In the meantime, IF their unauthorized charges result in overdraft to YOU, you also eat the cost of YOUR BANK fixing that.

After having a phone # for 15 years, I was late by two days. They did not reinstate the number. First, they told me that the number was not available, yet when the number was called, my voice message still came on, leading the callers to believe I was receiving the messages. I called TracFone about this and after much hassle, they told me that the phone number was reinstated. Two months later, I find out why I was not getting any phone calls. They had assigned another phone number. No telling how many contacts have been lost now. This company should be run out of business.

I received a Happy Birthday card wishing me a Happy Birthday and telling me in honor of my birthday, TracFone was giving me 30 birthday minutes. But in order to get the 30 minutes, I had to buy a 120 minutes or higher card. I also had to give them the special code. They told me to enjoy my minutes and thanked me for being such a fantastic customer. I called TracFone five times and asked to speak to a supervisor. Each time when I was finally transferred to a supervisor, I was told they were busy and to leave my number for a call back. I was never called back.

A few months ago, I purchased three LG 840 TracFones and was quite happy with them. Not anymore. I noticed after purchasing minutes two weeks ago that almost immediately they began getting deducted without me even using the phone so I turned it off. By the morning, I was out of the 180 minutes I purchased plus an additional 400 I had in my phone. I called TracFone and was transferred to several "managers" who refused to give me back my minutes. Then one of them said to call back in 72 hours. I did and still they could not resolve this problem for me and said that maybe someone in my house used up the minutes, which did not happen. My kids have iPhones and laugh at my little TracFone!

I was using a TracFone for about 1 week, and did not have but 1 or 2 bars reception at most. I kept on getting "deactivated." Something I didn't think possible at the time, until signing up with TracFone. Bought another TracFone, as I was informed by a rep, with TracFone that it may offer better reception. Tried porting my number over, and they “LOST” it. My business phone of 12 years is simply gone, disappeared, un-retrievable, vanished. Can't believe it. I'm in SHOCK. I have lost $1000's in print ads and business from this experience. OUCH!!! DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL BE SORRY!

My phone was deactivated because my credit card was deactivated due to the card being stolen. I reactivated the phone with a new credit card. I asked your support person if he restored everything as it was. He said yes. Even the plan you have to extend my air time for a monthly charge. He said YES. My phone has been deactivated again. Apparently, he did not do his job. If you look up my account, you will see what I say is true. Now TracFone wants me to buy more minutes to reactivate my phone. You can either reactivate my phone or my plan is to reactive it by buying minutes.... when an emergency happens. That means TracFone will lose a lot of money. And I will save money.

I keep track of every unit of time as this is my first cellphone. Couldn't understand why minutes and units were disappearing - even though I was neither making nor receiving calls. Found out that every "alert" cost units. So I disabled all my alerts. When touching the "turn on" button to check my airtime balance, .13 gets deducted. When the phone flashes because battery power getting low, that costs .30 minutes. So I finally powered down and turned off the phone. If I have an emergency, I will plug in for power to use it. My TracFone is a costly paperweight.

Phone quit working, called tech service over 9 times, still not working. Each time called them, was on phone for over 45 minutes, tried their website, it doesn't work. The company is horrible to work with.

Two years ago, yes I know it's been while, but I just found this site. I was told that my TracFone was needing a network upgrade. I did it and then the phone barely had a signal. I complained. Never got help. I have a lot of minutes on it yet, two years later and the activation will expire in a few months. I had a contract with another service, that is up, and would love to save money by using my TracFone again if I could make it work.

After purchasing a new Tracfone from QVC (I am an employee of QVC) I tried to activate the phone and port my wife's existing phone number to it. The customer service rep actually ported MY phone number and that in turn deactivated my phone. I then called Tracfone again to try to get this resolved and the rep told me they would have to send another SIM card. So after waiting 5 days for the SIM card to arrive I called Tracfone again and the rep told me that she could activate the phone but I would not be able to use my phone because I would need a new SIM card for it. So again after waiting ANOTHER 5 days I got a new SIM card for my phone and called Tracfone again.

To be "accurate" my grand daughter has had tracfones since she was 8 years old. She has always saved & purchased her own minutes. Last December, 2012 she had put a 200 minute card on her phone. In January 2013 she lost that phone. She had an old tracfone that we called & got activated. She couldn't remember how many minutes she had left on the phone she had just lost so I didn't feel comfortable asking tracfone to transfer an unknown amount of minutes to the phone she was reactivating. In other words, unlike tracfone, I was being an honest person. A week ago she lost the old phone but during a pack up for our exterminators we found the phone that she had lost last January. She charged it & it said her due date for air time was December 2014 & that the phone still had 257.30 minutes on it.

The madness all started when my son lost his Tracfone. It went missing just before his Value Plan minutes were set to be placed on it. Tracfone attempted to put on the minutes, but because the phone was off at the time, there was a pending update status on our account. I called to see if the minutes from the plan and any previous minutes, along with his phone number, could be placed on an older, inactive phone we had (the phone he had previous to the one he lost).

After many years of using TracFones with no trouble, last week my phone suddenly stopped working. We thought the phone had simply died and bought a new one thinking we would get the remaining 60 days service and 400+ minutes added to the new phone. There was no record of our phone number in their system, the number had mysteriously been "transferred out of TracFone" and into another "system" whatever that means...mostly that it wasn't mine any longer. Several long phone calls and emails later and we're still without service. However, one of the technicians informed us that phone numbers "belong to AT&T"; once a number becomes freed from a system for whatever reason, it can and is sucked up by another system. If we can get this new phone working, the minutes and service will supposedly be restored, but remaining is the question of why did this happen?

I bought a TracFone (LG) at Walmart. This is a total scam. I purchase 300 minutes and a 90 day card with the phone. After one week, I began to receive calls from someone who had this number already. On the second week, the phone showed an unregistered SIM. After contacting TracFone’s 1 800-867-7183, I spent over an hour with a person trying to fix the phone. The person said I submitted the wrong zip code so I need to get a new SIM card. I received one in the mail in three days. I spent another hour or so and they explained I had to change the phone number to activate the phone.

I purchased a TracFone near the end of August 2013 and a week ago the phone stopped working. I was unable to send or do anything else. The only item that was working was the charger. I have attempted to call TracFone customer service and they were not able to help me. I will stop using any more throw-away, and will buy another phone that I feel works better and better customer service. I do not recommend any of the phones offered by TracFone.

I took advantage of TracFone's web exclusive offer 1000 minutes for $159.00 for both of our phones. First, I ordered the minutes for my husband's phone on the TracFone website. 2000 minutes immediately registered on his phone, because we have the double minutes feature for both of our phones. I then went back and ordered the 1000 minutes for $159.00 again and was very careful to type in the phone number for my phone. However the confirmation page said it was for my husband's phone number and 2000 more minutes registered on his phone instead.

About 9 months ago, I ran my old Tracfone through the wash and was forced to replace it. Shortly after I activated it, I noticed that from time to time a screen would come up, when it was in idle mode, informing me that time had been deducted, though without any explanation as to why. I didn't think much of it at first since the deductions were always in very small increments, typically .03 to .09 minutes.

I believe QVC is as much to blame as TracFone. They sold me an Android phone with TracFone and I was supposed to get 600 minutes free with the deal. The phone had very poor reception and never activated and after two days of trying both through the internet and on the phone, I could not even get a phone number nor would it activate and they told me I did not have 600 minutes. If you call TracFone, be prepared to have lunch and dinner ready as they do not answer, but have robots.

So I have had this TracFone since December last year. I bought it to use in the VI and continued to use it here in Maine this summer. Anyway, the phone went on lifeline mode but I could still use it to call and text; however, a lot of people couldn't call me. Anyway, I lived with it. Now a couple days ago, this woman calls me up and tells me that my number is registered in her name. She sounded upset because the people at AT&T weren't believing her when she said it wasn't. Anyway, I told her it can't be because it's registered to me on TracFone and gave her my name. Then the following day, my phone loses service even though I have lots of minutes, airtime and bars. Go on their website to my account where I would see the phone and it was gone, deleted without even contacting me. Now, I have no phone at all. :( Very disappointed with TracFone.

It was very hard to get it working. It took many days, then my minutes started to disappear without using it at all. This is obviously a scam to highest degree and those who run this company should be held accountable. This is theft, legal or not, it's just wrong and you know it and they know it. Now when I need the phone, I don't have one. They know it and you know it and it's just plain wrong. It's this kind of thing that makes me spit on the ground and am very angry that it's okay to get away with ripping people off. It's just wrong.

This is the first time I've filed a complaint, though this is the 4th time I have had to contact these "people" over this issue. My parents bought a TracFone for me as I am disabled and they are both terminally ill, and I am the only family member living even in the same state. The phone was for emergency contact after my 78-year-old mother had a heart attack and could not get hold of Dad or myself and almost died dragging herself to a phone to call 911. A few months after getting the phone when a call or text came in, there would be multiples (up to 20 at a time) of a robocall explaining the "deleted message recovery system" OVERLAID on top of the original call. Each of these robocalls though from the company, are charged on the minutes, taking up to 3 minutes or more to listen for the 300th? time to a message for a feature that's already been learned. If I hit "Ignore", it deletes the original call so I don't know if it's my parents hurt or hospitalized, and having PTSD and Anxiety Disorders, if I call their home and cell without an answer I go into full panic attacks.

We bought a TracFone for our son to use at college, and I sure never will again. When we needed to add minutes, they never loaded, and every time my son called, they had him go through step after step and then told him the minutes would be on soon. They never appeared. I asked for a refund and was told that we couldn't get our money back, because the transaction hadn't gone through. We finally got the phone back from our son and I called again. Now I was told that we couldn't get a refund because it had been more than 30 days. It was obvious to them that no minutes had been used. When I asked for a supervisor, I was told that there wasn't one; I finally did get her to connect me to a supervisor, and then had to wait another half an hour. We supposedly are going to get a refund - I'll believe it when we see it. Never again!

Contacted Tracfone at a different customer service # (1-800-876-5753) They corrected their mistake and reactivated my phone.

My mother lost her cell in the casino. Called Trac to let them know and to see if she could transfer her minutes and turn the old phone back on. They act like they did not know what I was talking about. I have no problem with Verizon when I lost my phone in the past. Instead of buying a new phone, I wanted to reactivate the old one. Nope took them two weeks and did not tell me they change my mom's number. WTF.

I purchased & tried to activate my TracFone on 9-23-13. After a week & about 8 total hours on the phone with customer service, it was finally activated. It lasted 4 or 5 days and was deactivated. I called again and eventually got it reactivated. Again, it lasted for 4 or 5 days and was deactivated. Thinking it was the phone, I purchased a different type of TracFone and called to activate it yesterday. They couldn't do it and said to call back in 24 hrs if it wasn't activated. So I called back today and again they couldn't activate it and said to call back in 24 hours. This is their standard response. The first time I was told to call by in 24 hrs at least 6 times. I wonder how long it will be this time and if they get it on, will it stay on?

Tried to get a new TracFone working. Nobody could help because their customer service is outsourced to the Philippines and India. No one speaks any form of English that can be understood, they DO NOT answer your questions because they can ONLY read from scripts and then they do their best to prolong the phone calls as long as possible...in an attempt to make you use your paid for minutes. The ONLY time I got any appropriate response was when I filed complaints with the FCC, the FTC, and the Miami BBB/Dept. of Consumer Affairs. Had to file down there because that is where their headquarters are located. Then they had the gall to respond to the complaints that I had gotten what I demanded (which I did not). Stay away. Stay FAR, FAR, FAR away from this company. FYI just look at the hideous review their Samsung Centura got when it was first sold on Hsn.com in Sept. That should give you an idea how bad their service and phones are.

3 weeks ago I attempted to add minutes to my TracFone. I was near the end of my service date and it was late in the evening. I decided to go online to make my purchase. I completed all the required information but accidentally put in the wrong phone number. I went back before I submitted the payment to correct the phone number and it appeared to be corrected. So I submitted the payment. When I got the receipt page, I noticed the phone number never corrected, which meant that I paid for minutes for a phone that did not even belong to me. I tried to contact customer service to explain what happened but was never able to reach a live person.

My daughter's Samsung TracFone (SGH-S150G) started displaying the wrong time a couple weeks back. She is unable to use the alarm to wake her up since it displays an hour behind of our current time (we are in the Pacific Time Zone, but the phone displays the Alaska Time Zone). Also, it's very frustrating for her not having the correct time on her phone (she is special needs). I called customer support at 1-800-867-7183, and got a woman on the phone who had trouble speaking English, and she spoke VERY fast. We spent at least an hour on the phone with her having me trying different things in the display and settings tab, but to no avail. She sent me to her supervisor, and they reset the phone, and we, again, went through the same things trying to fix the phone with her. She couldn't help me either. So, she made arrangements to send me a new phone.

I have been a SafeLink phone customer for close to 2 years. TracFone is the cell phone provider for SafeLink. I am sure they are the same company, running things under the two company names. SafeLink is a government sponsored phone service for the poor, elderly, and disabled. I finally had to purchase a new phone as mine was falling apart. On 5/10/13, I made an online purchase of a replacement phone from TracFone. Shortly after, I thought I was going through my minutes very fast compared to my previous use, but as I was getting ready to move, I didn't think too much about it.

Since we left Florida a week ago on an RV trip to NY and NJ, my cell phone will not hold any call for more than 6 seconds. My wife has EXACTLY the same phone and hers works perfectly. I have called Tracfone numerous times. All I get are excuses like there are system outages or the carriers are upgrading their systems. Funny how only MY phone is affected, isn't it? My wife's works perfectly. I have also filled out the online report forms they requested. These always result in them telling me to CALL them. When I call them, they say they can't help but I should fill out the online form (which I have done THREE time already). Customer support is a complete joke. Almost forgot: I also tried their online chat support who also told me I need to call AND submit the online form. Talk about a catch 22. What clowns!

Every year since 2004 I was required to add $100 worth (400) minutes to my original Motorola C155 in order not to lose my acquired minutes from the year before. I used very few of the minutes since the phone was mostly used for important calls which averaged no more than 100 minutes a year. I just purchased the ZTE Valet for an upgrade. It took 3 days and several hours on the phone just to get the transfer of my original number to the new phone. Once the transfer finally took place, I called TracFone back to make sure all of my minutes were transferred and of course, they did not. I had over 3000 units on my old phone. TracFone says I have 1500 units now on the new phone.

I purchased my phone with TracFone in November 2011 and regularly put on prepaid phone minutes about once a month. Each time I added prepaid minutes, it said my service end date was at least four years later. Meaning that I have to put on minutes by that date or I would lose my phone number. Well, in June 2013, I bought a new TracFone as an upgrade and simply wanted to transfer my phone number over from my old TracFone. When I first called customer service to do this, the person put me on hold for such a long time that I had to hang up and go back to work.

Tomorrow will be 1 week since I started trying to activate my Tracfone. My old phone quit working, so I got a new one and when I called to activate it, they said it would take up to 2 days. After the 2nd day I was told it might take 3 days and to call back in 24 hours. For 5 days I have been told to call back in 24 hours. I can't get them to tell me when or if it will really ever be activated. I get the same answer every day, call again in 24 hrs. I don't know that it will ever be activated. Totally frustrated and disappointed in their service or lack of service. I wish they were accountable to someone or had someone in management that dealt with problems, rather than just making me call back another day.

TracFone stealing my "paid for" minutes. No, you folks aren't crazy. TracFone has been stealing my minutes for quite a while. Turn it on - minutes disappear. Dial a number - minutes disappear. Talking on phone - excessive minutes disappear....etc. I pay for 2000 minutes, actually end up to be 1500 or less after TracFone conveniently takes backs minutes... At what point is a class action lawsuit in order? Surely, scamming minutes from customers cannot be legal! I am switching to a traditional phone plan. Ultimately, it is a better fit for me. I value my hard-earned dollar. I have spent a lot of time dealing with "customer service". Don't have the time or energy to face anymore. Haven't they taken enough of my time?

My old TracFone stopped working so I purchase a new phone online. I received the phone and when I tried to activate it, I had nothing but trouble. I spoke to 8 (not exaggerating) people in customer service. I even spoke to the 3 managers and not one person knew what they were doing. Finally the next day I thought I would have better luck. They said I need a new phone. I told them I already had a new phone but they said I needed a different phone and they would send it to me in a few days. A few days passed and FedEx delivered an envelope with a Sim Card!! I called to see what was going on, no one knew why I was sent a Sim Card.

I had a TracFone with 5000+ minutes of air time remaining on the phone. I purchased a new TracFone from their website as I broke my original phone. TracFone customer service informed me they could only transfer 41 minutes to my new phone. The only reason given was that I did not use my phone much and they could not verify how many minutes I had. This was the 2nd time they cheated me out of minutes when I bought a new phone from them. I asked to speak to a supervisor but was given the same answer to my complaint.

Although their website, Tracfoneild.com states: "International Destinations include cities within the countries listed below," and Belgium (32) is one of those countries listed you cannot make calls to landline telephones in city code 71 (Charleroi). I have been through repeated calls to Customer Service (Ghana and corporate) and have been simply told, "We do not provide service to that city code (There may be others but that is one of the ones that I want to call)." I filed a complaint with the BBB Miami and today a rep from TracFone called me back to confirm that they do not provide service to City code 71 in Belgium, probably the second largest population area in Belgium. When questioned why she simply stated their carrier did not provide it. When questioned about the website statement, she stated she would let management know. I asked for a refund and she would only refund the last $20 card (120 minutes) when I have 241 minutes left on the phone. Everyone need to be aware that when TracFone says "cities within a country", they don't necessarily mean all cities. I would not recommend TracFone to anyone and when I burn up these minutes, I am going to another carrier.

I have been having problems with TracFone for a long time. I bought the triple minutes plan and after paying attention to the minutes I have been using, I noticed my minutes were not adding up. On occasion I would hear my phone Beep when I was not using it. That is when I realized TracFone is deleting my minutes at will. The first phone that I had when this happened, I lost all my triple minutes.

I bought a TracFone online with the promotion of triple minutes for life. I got the phone, called and after about 2 hours, they activated my phone. Now, I am unable to buy airtime online. This is one of the worst experiences I have ever experienced. I'm returning the phone for a refund and will get another phone but never through TracFone again.

I bought two TracFone LG800's from them directly. I got everything activated and then I downloaded a ringtone and graphic to my phone... My phone allowed me to use minutes to get the ringtone and graphic. Later, my wife tried and the only option was to use a credit card...... After spending an hour and a half talking to TracFone Rep from Ghana, they finally gave me the corporate phone number. I recently just bought my son a new phone just like ours. Charged it up and turned it on, got it activated and downloaded his ringtone, used minutes and not a credit card... Why is it three exact phones and one has to use a credit card and the other two don't? TracFone, you SUCK!!!!!!!!!!!!!

I initially had many problems with them that ranged from begging for support to calling 2 or 3 times every month to get my minutes added. I finally made an official complaint with the Florida Attorney General's office. Their HQ is in Miami so I figured what the heck. I did get a response from Florida saying they received my complaint. From that time forward, about 6 months ago, my time was added every month on time . I actually received a call from TracFone on two occasions asking about my service and was I having any problems. I'd like to think this was from my complaint but I'm still a bit of a cynic. Has anyone else tried this approach and gotten a response or had their service improved? It may be worth a shot.

I purchased a Trac phone for business purposes. After I activated the phone and bought 50 bucks worth of minutes, it disabled. I called repeatedly to the customer service number listed and there is absolutely NO way to reach a human. It kept giving me the same directions over and over and in addition, the phone call ended with the automated voice saying, "if you have the same issue, call back in 15 minutes, Goodbye." Well I did, again, no real person to speak with the same message... hung up on me AGAIN!! The phone then would not let me make calls and currently says, "Services Disabled."

Purchased a TracFone LG 440G at Walmart,Titusville, Florida 32780 on Monday, 26th August 2013 in "GOOD FAITH" that I would be able to make National & International calls, i.e., United Kingdom. The packaging clearly stated that I'd be able to make International calls; however after spending 6 hours on the phone being "bounced" around five different TracFone Help desk operators, it was eventually explained to me that "Restriction-54" means I'm NOT allowed to make International calls! I want my money back NOW or the service that I paid for! DON'T BUY FROM THEM! From a very Angry Customer :o(

I bought a Tracfone from Walmart and 60 mins of air time. I came home, called Tracfone from our house telephone to activate the new Tracfone. I added the 60 mins of air time. When I tried the Tracfone in our house, it could not find a cell tower. I had to go outside, in the backyard, for this cell phone to work. I called Tracfone and the service representative was from an offshore location and hard to understand. They basically would not do anything to help me. I went back to Walmart and they gave me a total credit. I would suggest you get a Tracfone from a great store like Walmart and do not buy the extra air time, because it comes with ten minutes. Take it home and try it inside your house, 1st. It didn't work for me.

My phone says that I need to unplug earphone? I have no earphone and there is no way to connect one. This is a cheap Samsung T245G. The screen shows the symbol for headphones, but I did not put it there. So where did it come from and how do I get rid of it? After some time on the phone with people that were hard to understand, I am told that the phone is defective and I need a new one. There is no way to delete the headphone/earplug symbol. There is no way to hear what is being said from callers. Tin can and a string works better than this.

Lately I've noticed that a minute gets used every time I dial a number. It doesn't matter whether there is an answer or not. It can be busy, ringing with no pick up, it doesn't matter. It's probably been happening for a long time and I didn't notice. I save everything so I can prove the calls didn't go through. I wonder if TracFone has to give me a phone log if I request one? I will be making a complaint with the FCC and any other agency I can find. I have had other issues and have been on the phone for 45 min. to over an hour each time with the phone reps that can't comprehend English or rather are trained to go around in circles with you. I won't waste my time again. I'll just pay the money and get a basic plan with US Cellular, whom I had before for 6 years.

Hey, I just spent over a half hour on your automated process with your manager Jamaica, who was not cooperative or nice to me. Why the ** did it take me over an hour to use the automated service to transfer my minutes and number. The process never transferred minutes only the number, so you have to enter a series of numbers, then another series of numbers, 4 I think to be exact. Then after that you have to put a series of numbers in the old phone all while talking to an unresponsive manager... I lost 10 minutes talking on their 1 800 number to get this done as well... not only that but why would I have to verify my number with an automated process only to have to provide the number a second later... Last time using this service, waste of time, coverage as well as nasty phone support...

This company has no concept of anything! That pertains to customer satisfaction! 3 hours on the phone trying to get number ported over to their Net10 service! All they can do is keep you on hold and keep talking a script! They want you to just hang up or give up! So they can't say they were not helping you! They are a joke! It does not pay to go cheap! They are owned by Spanish that are not concerned with you at all! They will get your money and won't follow through with the services! They need shut down! But this is company our government is using for the free phones for the people on welfare and free ride! So our tax dollars are well spent! Yea!

I have to concur with the complaint of Martin of Chillicothe, IL on May 10, 2013. I have experienced very same thing. I purchased the 60 minutes online and the minutes disappeared. I didn't use them. I just assumed I did something wrong. The next time I purchased a card at Wal-Mart, activated the card, the minutes were added, the phone was used to send a text to a few family members approximately 6 minutes used. The phone was put up, and not used as I only use it when traveling. Preparing for travel, 2 months later, I charged the phone, turned it on and what do you know. I have no minutes. 0/zero minutes. I called the so called "customer service." After telling the representative what happened - "Carlos" in Guatemala - told me that I had no minutes and needed to buy some. I asked speak to his supervisor.

Simply unable to get any support or clear answers. Worse company I have ever dealt with. The concept is good but any TracFone employees I have dealt with simply do not seem to care. Very frustrating.

I purchased a TracFone and found it did not find a network except in my home area. I spoke with TracFone many times, finally to their main office, and was treated with disrespect at every turn. TracFone is a ripoff from a corporation without morals.

I have had an account with TracFone for over a year. I have time left on my phone with them but have a new phone co. Because it has been over a year that I went with TracFone I could not remember my account number. I wanted to go with another co. so I called them and ask for my account number so I could keep my phone number. The man I talked to was not from this country. He wanted to know how he could help me so I told him I need my account number, give him my phone number and said he could email mail me the info. Next he wanted to know why I want it. I explained I was going to change co and would like to keep my number and was told I could not have it. I had 4 days to make the change or my temp number would be the one that was assign to me.

After speaking with 7 customer reps, they cannot resolve a problem. I lost my cell phone and had it deactivated. The phone had 295 minutes and 368 days. I called to have a previous phone reactivated. I was given a case number and was told I would receive a new SIM card for the previous phone and my phone number was being reserved for me. After getting the new SIM card and speaking with the 4th rep, the phone was reactivated with NO minutes or days. I called again and spoke with 3 more reps. Rep Iris informed me that their billing depart showed I had no minutes or days on my account. OF COURSE MOST OF THE REPS BARELY SPOKE ENGLISH WHERE ONE COULD UNDERSTAND THEM. I believe this calls for a class action suit against TracFone as they are ripping off customers.

I have used TracFone for over ten years and, in the past, have recommended them highly. Last year, I purchased a new phone from their site. I just wanted a more up to date phone with a camera. I used the phone for a few months. I had problems turning it on. I called customer service and they told me I had to take the battery out and then put it back in. That seemed odd, but it did work. The second time it happened, I told them I wanted to return the phone; that it was defective. They agreed to send me a return envelope and I would get a refund. I did not want another horrible phone. I put all my minutes back on my old Motorola TracFone.

Being as we travel a lot, service often is not there = dead phone. It's cheap to use but if you have a problem with the phone itself you had better learn to speak a foreign tongue. The call center is horrible with all the stat icky noise and your call is always overrun by what seems to be 8-10 different conversations. But if you persist Wanda or Bruce will get you going again. We had Verizon for around 10 years and the price kept rising and then to get the free phone after 2 years they were going to charge us another fee. Even with the B.S. of dropped calls with TracFone it's a lot cheaper sorta like us.

First, I don't know if this number will work without the special PIN I got from them, but I got through to a manager immediately with this: 1-866-806-1840. Now the story: We lost our TracFone and found it after a year. It had 700 minutes on it but they expired last year. Called TracFone and asked if we reactivated the phone, would those 700 minutes be any good? They said yes, but of course we needed to buy more airtime and that the SIM card was no good now. They said buy airtime and we'll send the SIM card. SIM card came, no good. Called again, said they'd send another SIM card. SIM card never arrived. I checked my credit card statement, and found I was charged over a week ago for the airtime. That I can't use.

I hardly know where to begin. We tried to replace a broken phone with a new one and have our minutes transferred. We bought a new phone, it was sent but did not work. We returned it. A second phone was sent and it also did not work. We insisted on talking to a supervisor. He said the problem was that our SIM card was for T-Mobile and that it wouldn't work in our area. We needed, he said, an AT&T SIM card and it would be sent out. Today, we received two reconditioned phones, no SIM card. The phones were not the model we bought and cannot use because the keys are too small. We have called to try to straighten out this mess, but by now we feel our frustration has no meaning to TracFone. I have emailed the TracFone, but have received NO response. The WORST customer service I have ever experienced.

First no one speaks English. These accents are so strong you have to have complete silence in the room you are talking in along with a glass of 180 proof vodka. They keep asking you about buying air time instead of dealing with the problem. The recent problem was my phone was stolen from Walmart. Not so. I read the receipt and the time of purchase, etc. but because the Walmart cashier did not take the lock or security off the telephone at purchase, it registered stolen. In trying to get this resolved the operator kept asking me did I want to purchase airtime. H... No, I want you to fix the problem. Since my telephone number is a SafeLink number I decided to go back to my Samsung phone and take the Walmart telephone back. I am getting ready to leave SafeLink anyway because dealing with tracdasE is a nightmare.

Like many seniors, I only need a cell service as a casual albeit infrequent use. TracFone appeared to fulfill that need so I purchased phone and time cards. After 6-7 months I found that I did not use it enough to warrant continued minute purchases... TracFone offers a value option that requires only a $5 per month fee paid and that was my intended goal... as I have 300+ minutes rolled over that I cannot use and have no need to purchase more. Contacts with TracFone went ignored. Their web site will not allow purchase of "value plan" only adding more minutes and months of service. I submitted several requests to website contact to fix that problem... no response. I contacted customer service several times with no response. I contacted corporate CEO office and complained and received no response. Thus, I let the phone account expire with well over 300 minutes of unused minutes remaining and all I get for my efforts are emails asking me to buy more time with monthly access. Conclusion: TracFone is like so many other American businesses sharing the same business model: "For every customer lost, we get 5 new ones, so why care?"

Takes 4eva to get to an actual live person, and their reps. don't speak English very well. It's so hard to understand them and they get mad at me like it's my fault. My daughter lost her phone mid June so I called for a replacement. That call took like 20 min. They said the replacement would arrive in the mail within 3-5 business days but it didn't come for 2 weeks! When I went to activate the new phone online, my request wouldn't go through so I had to call. Frustratingly, the representative tells me the new phone is defective so I would be mailed another replacement that should arrive within 3-10 business days. Again, took 2 weeks.

Directory assistance on tracfone - Spent over 20 minutes trying to locate and connect to a business and was never given the phone # but a lot of crap.

I transferred minutes to the second TracFone and purchased new minutes for my phone. I have been calling TracFone for two weeks telling them my phone will not work. No results and now I'm told my phone is too old, and I have to purchase a new TracFone. My phone was working perfect 2 weeks ago. They even sent a new sim card because the guy on the phone screwed mine up!

Outsourcing jobs who speak a dialect of English that is difficult to understand is a bad way to start a conversation about activation, minutes, phone numbers, serial numbers, problems with service, etc. TracFone seems to have made it even worse by not linking account information to the person providing service on the phone (online technology is even worse).

ZTE Merit 990G Black Straight Talk Smartphone Z990G will not activate. This cell phone was purchased in 10/2012 but not activated due to the fact they at Straight Talk made the phone where you could not use it but on 1 of their cell phone plans. That 1 is the $45 unlimited text, talk and web. I tried to activate the phone online; it would not work and said serial number was not in the system. I called and they wanted Walmart to rescan it but the local Walmart no longer sells this phone. I do not have the receipt because it was purchased last year in 2012.

I purchased a new TracFone LG840G from HSN. It included 1400 minutes. That was a great deal. I had other TracFones and they always worked well and had great service. This phone, however, started using my minutes for no reason. The WiFi was turned off and no calls were made, but my minutes were disappearing. I called TracFone and after an hour on the phone, they said they would send me a new phone. I asked at that time if I can keep my same phone number. They said yes, NO PROBLEM! Well when the the phone arrived, it was not a new phone. It was a reconditioned phone. I consider this a used phone. After all, someone else had it. They had a problem with it and sent it back.

If you need to deal with customer service, forget it. I added minutes but didn't get them all so I had to call C.S. I was on the phone with them for 60 minutes. I insisted that they give me some free minutes to make up for the waste of time. They said they'd give me 30 minutes and said to wait 15 minutes, then turn my phone on and off and I'd get the missing minutes and the free ones. Of course, I didn't get them. There's a # to call to supposedly get help from someone higher up in the company. After 31 minutes on hold ("Your call is important to us" over and over), I gave up and turned to Facebook's TracFone page. They gave me EIGHTEEN lines of code, each 20-25 numbers long to enter into my phone and said maybe this would work. I refused to spend my time entering all those numbers so now I am still out the missing and promised minutes. It's just not worth it. Find another company like I am doing.

I have been working for weeks (since 5/19/13) to get my phone, a Net10 (company-owned by TracFone) LG900G, to be able to send images with customer service. Over and over and over again, I have to do the same steps, as if they have no record of what had passed before. I have spent between $50 and $100 in minutes now trying to get this resolved (for which I am told I cannot get reimbursed. They said I should have called from a landline that I do not have, instead of from my son's matching Net10 phone with matching issues). We actually have two of the exact same phone (one for me and one for my son) which is LG900G and they both have exactly the same problem.

In the past, I have used TracFone to make calls from U.S.A. to UK and Ireland. Yesterday I tried to call a number in the UK and a message told me that the call was not allowed. Why??

TracFone died; I lost all my address telephone numbers. I bought a new updated TracFone but they told me I couldn't recover my address telephone numbers. Their help line is poor; it's hard to understand them & they don't explain where you can follow their directions. The new phone I bought takes pictures but then after opening, I found out I can't download to computer. Since I now don't have my address book, I won't be able to call many.

After spending the evening calling TracFone and wasting more time on their website, I still can't get the minutes I paid $120 for! The website says the PIN has already been used! So how do I get my minutes or money back? What a rip off! Very, very angry with this company right now.

While I was on my home phone signing my husband and grandson up for a family plan, my phone went dead. They got their minutes right away... I got a dead phone. They said my phone was outdated and needed upgrade. Regardless to say, I could not understand what they were saying as I SPEAK ENGLISH. I asked to speak to a supervisor. He promised me a new phone, but gave me no ticket number. I called again. Without a ticket number, I got no help. I asked them to listen to the record of my call... They say they record them. I never got a call back and never got a new phone. I feel I should get a new phone and all the minutes I paid for... at least a refund for the supervisor telling me I would have a new phone in 5 days. I will follow-up with Better Business Bureau. I also filed a complaint with them. Buyer beware.

I purchased a Net10 smartphone and calling card from Best Buy (Net10 is a secondary name of TracFone). The coverage map they show online shows most of the state in which I live in as being covered (except for an area which is not even close to where we live, so it did not matter to us). On the third day we had the phone, my husband went to a city about 25 miles from our hometown. The phone went into roaming and asked if he wanted to accept charges. I called Net10 (TracFone) when he got home. They explained that it may say that but the phone will still work without an extra charge. BUT they did also disclose that the internet would not work outside of the zip code in which we purchased the phone in.

I had an emergency. I had 10 points left on my tracphone, and my home phone was not working. I called tracphone, gave them my credit card number and all information required, and I was told I will get the 200 minutes I ordered immediately. Nothing was put on my tracphone. I was left with 8 minutes by the time I tried to reach them with no solution. I wasn’t given any airtime, and this left me with no phone access. I am very angry. This was an emergency. Meanwhile I was charged $22.11 for the 200 minutes - for nothing. I will change my company. You can’t be trusted.

I talked with an automated guy, gave him my 60-minute airtime pin, and was not given anything. Then I spoke with a real gal, went through with all the codes, and was given a new number. The next day, I had the 90 days, but only one minute was added to my triple-minute phone. I called again, talked with a "gal" who was laughing with someone else all throughout the call. She did codes, then she told me she couldn't give me the minutes. I told her I'm not into lying about the $19.99 card, she didn't help. I didn't like the laughing, I'm very mad with Tracfone.

Yesterday, I purchased a 60-minute add to airtime card for $19.99. The charge shows on my credit card but did not update on my phone. When I called their customer service line this morning, Denika said that she saw the charge but that I had actually purchased 0 minutes and would have to start all over with a new card. Next, I emailed my complaint and explained my puzzling conversation with their rep and got back a reply that said to call customer service? I have been a loyal Tracfone customer for 5 years.

One day I had 1400 minutes, the next I had 400. This is impossible. I'm about a 500 (at the most) minute a month guy. I called and talked to a rep. After 10 minutes of no results, she became a go between for another dept. 30 minutes of On-Hold and was told they couldn't help and I was wrong. Couldn't show me where the minutes went. I asked to talk to a Supervisor and was hung up on. Several emails later, with automatic responses, nothing. I was a longtime TracFone user. I guess I'm moving on. Sounding off in Ohio. Thank you.

I made a mistake when ordering service/minutes over the phone. I called back the next day and was told there was nothing I could to and was charged $69.95. I told them that I still needed service and purchased for $89.95, 1 year of service, 365 days, and minutes. It took me several calls to finally get the service dates changed but I did accomplish the task. Meantime I have $155 invested which should have only cost me the $89.95. They are very hard to do business with over the phone since I can't understand most of the people that work there.

I purchased my LG840 in Feb. 2013. I also received the triple minutes. I realized that I started losing minutes on May 9th. I shut my phone off and started to record the lost minutes from that point on. I lost almost 15 minutes in four days. I called TracFone and complained. The first time I got right through, the second time wasn't bad. They gave me a pin number to call them back. Forget it. I was on hold for hours. When I called TracFone for the fourth time, they returned 101 minutes back to my phone and said it would be fine. It isn't. I'm still losing minutes at an incredible rate.

I watched 200 minutes disappear from my TracFone while I wasn't even using it! I realized that over a two-week period, about 500 minutes had disappeared. Plus, a different name than mine showed up on caller ID when I called a family member. I thought TracFone may have given my TracFone number to someone else, so I got a new number. They would not reimburse me for the missing minutes. I will use up my existing minutes and then be done with TracFone! I think the company scams people.

I spoke with 4 different people for approx. 2 hours this morning about problems with TracFone. I tried to explain to the company representatives that the lady that had purchased time for the telephone was 77 years old and almost totally blind when she bought the double minutes for her TracFone. I was told it was unfortunate that she did not read what was on the back in small print (remember she is almost totally blind). I keep the names of the people that I spoke with, barring all the other things they said and the disrespect they showed to your customers. I took pictures of the fact she had bought a double minute TracFone, and then her 1st minute card was double minutes.

I bought a triple minutes TracFone a year or so ago for my ten-year old so she could manage her own usage and pay her own way. She has been telling me for months that her minutes disappear and that she keeps her cell off so that she keeps her minutes. I didn't believe her until reading this forum. I did call customer support at one point asking if they had record of her usage for the last month because her minutes were gone too fast. I was told they don't keep record of usage. TracFone is stealing from their own customers! I'm not going to deal with it and will start the process of switching to a new service. Someone should go to jail for this. Maybe someone has hacked into TracFone and is getting free minutes.

I purchased a TracFone, used it very little but using it more, learned that it does not have a voice mail. I contacted TracFone. They sent me a replacement phone. They did not port the number and I called. I actually have called about eight times now, talking with customer service reps, supervisors and Tech Support. The last call in, Tech Support was to send me a SIM card. Five days later, I still don't have it. I called in, was transferred to three different departments and then transferred to a fourth. After being on hold for 20 minutes, I disconnected the call and started launching my complaints. Never again, TracFone, never!

I got a replacement phone for an LG 800 that didn't work properly. Sometime later, I called to add minutes. I was told that the phones were identical but that the “triple-minute plan for life” did not transfer with the replacement phone. I didn't even qualify for the double minutes. I've called repeatedly without luck. Be warned. What they sell and what you get are two different things. You'd be better off if you went with Straight Talk. They have better service, better coverage, and no bait and switch.

I called TracFone's customer service number twice and spent more than two hours talking with people in the Philippines. They had me enter codes into the phone and they checked with other people about my case.

I have an email from TracFone with a promo code that expires on 5/9/13. When I tried to use it today, 5/3/13, I was informed that it expired in 2012! Idiots in the Philippines just read from a script. When my minutes expire, I am gone!

I cannot get my voicemail set up per your instructions. It cost me minutes every time I try. I had my daughter try and she could not get it done either. Very disgusted.

I ordered a phone from the TracFone website but they did not mention that not only is a signature required (reasonable) but that you cannot pick up the phone at a local FedEx location. In other words, you have to be home all day to get your phone! If they at least had made this clear upfront, I may have found a time to be home all day but it is totally unprofessional to assume that anyone who orders a phone will be home from 8am to 4pm on whatever day it happens to get to your home (which of course you don't know until after ordering the phone!). This was made worse by the fact that FedEx is unclear on how to handle this.

Phones are always overloaded with long waits or "too overloaded to answer… call some other time". I never got minutes on time. I had to buy extra time just to spend it all on waiting and contacting them for service. I had same problem for 4 months in a row. Every overseas rep reads from a book with same answers and promises. No manager ever available. Their phones also broke down quickly and they sent lesser refurbished models than what I originally paid for. Worst experiences I have ever had with any business. Would never ever recommend them to anyone! Maybe cheap up front, but you'll pay dearly soon enough!

I had been having to call tech support about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else's phone than I spoke to people on my phone. Then they screwed up my account even worse - lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not give refunds. After four or five phone calls totaling four or five hours and being told to call back again tomorrow, I filed a complaint with the Better Business Bureau. It took nearly two months to get a response. The minutes they could not recover in five hours suddenly became possible in less than five minutes. However, being two months after the fact, I had already changed carriers. I received a refund for the unused time. Don't let them get away with the **. If customer service is not willing to solve the problem, file a complaint with the Better Business Bureau Florida - www.bbbsoutheastflorida.org.

You get what you pay for. Straight Talk sold by Walmart is sold as having unlimited wireless and data service. Nothing could be farther from the truth when it comes to the data portion. I use my phone to receive emails - work and personal. I check Facebook and Twitter. This company will make you feel like you're a criminal. Before my first month was over, they told me that I was using the internet too much. That I should look at section 107 in my contract and that they would suspend my service and/or limit the speed in which the service runs. In the second month, they did suspend (cut off my service). I can make calls and text, but anything related to the internet is cut off. The WiFi is still working, so that is how I am getting around it.

I have been a loyal customer of TracFone using the service for my brother who is handicapped and does not need to make or receive many phone calls - more for emergencies. Since adding airtime on April 2, 2013 which was approx $100, the phone has been inoperable - no calls in and no calls out. I have gone through 3 separate times waiting 30 minutes for service, adding numbers and codes, receiving messages that all is well until the next day and all is lost again.

I was a happy TracFone customer for several years until I bought a new phone. I saw a new phone at W**mart that I liked and was wanting a phone that would text pictures, anyway so I bought it. When I tried to text pictures, it would only text to some numbers and the ones it did it would overcharge me. It would take the minute it should and then about a minute or so later, the screen would light up and take another 9-10 minutes. Then I texted myself a pic and it did the same thing. When I opened the message, it wouldn't get the pic, charged the one minute it should and about a minute later, it charged another 9-10 minutes. Long story short, I rode the customer service merry go round for four months while they sent me three more phones, one was refurbished to replace one I paid full price for. That was a clue right there that I wasn't dealing with an ethical company. Anyway, they refused to give me a refund and didn't even want their junk phones back. I still have my receipt. Thank you.

I went to TracFone to get minutes on my phone. Well, they put the minutes on my phone till August but when I went to use the phone, they had disabled my service. I called them to see what happened and they gave me all kind of codes to put in there but none worked. I think if they had people who knew how to talk to people instead of foreigners, they might. I even talked to the superior and he gave me an invalid code so he is as stupid as the rest of the workers. I am fixing to go somewhere else as soon as I get my money back. I told one of the workers that I wanted it back and she told me I was being judgmental; too bad too sad, I'm getting my money back.

I tried calling the 'customer service' number that TracFone gave me to resolve the problem of 'disappearing minutes'. I am a senior citizen. I have a bit of trouble hearing. The person that I was put in touch with had a heavy foreign accent and I could not understand him. I had to ask him to speak loudly and clearly numerous times. I did understand him to say at one time that they had no record of my phone number. I told him that could not be and to check again. Finally I had to give up and hang up. My minutes are now dwindled down to almost nothing. One more call and they will be gone.

My review is so much like Matthew's on April 19, 2013. I spoke with two different employees yesterday trying to get a solution as to why I couldn't connect to the internet. I spent one hour with the first person, who then transferred me to his floor supervisor, ** (probably not even her real name). She spent the next hour having me repeat all the things the out-of-the country person had me trying. I kept emphasizing to both of them that every time they had me trying different things, it didn't work. I was losing minutes, 1.5 to 5 minutes at a time. After two hours, I refused to keep repeating the same steps and ** assured me that she would add in the minutes wasted for the past two hours, and it would be available on my cell within 20 minutes after disconnection. Also, I mentioned all the times I had tried on my own to connect to internet and Facebook only to receive a “connection failed” error and many minutes already deducted prior to yesterday's fiasco.

Ad says the TracFone A382G has triple minutes. This is a double minutes phone. Ad has a green triple minutes logo. If it is, how do I get triple minutes? If it is a misprint, please disclaim it. The phone is still a great purchase with double minutes so I am not really concerned about it. It would be nice to have triple minutes as it brings cost down. How about buying me a triple minutes activation card from TracFone? Cost is around $25. Customer service is no help.

Even though I rarely use the phone and I have six months (!) of service until expiration, the 250 minutes that were on my phone five days ago have disappeared! The Tracfone website has no option for registering such a complaint. All other available options on the website take you down the wrong path. Furthermore, I now can't even call their 800 number from my phone!

I stupidly purchased a TracFone that offered triple minutes, which I thought was a good selling point. It also stated that it was "web ready" and MP3 capable. The phone, an LG800G, is neither web ready nor MP3 capable. Trac violated its own terms of service by deducting minutes and data time for web connections that failed (this applied to all attempts to browse). To quote Trac's own Services Guide, provided with the phone, "Access Charges (sic) begin when your phone makes a data connection and end when the data connection terminates." So when my connections failed, there's no charge, right? Not according to Trac.

TracFone deactivated my wife's brand new phone due to some 'report' they have that shows she used 7,485 minutes of airtime when all she had on the phone was 240 or so. Never mind that that is impossible! Their 'report' shows it and that's what they're going to stand by! It doesn't seem to matter to them that I have a defective product! Also, it was not apparent that they were even the slightest bit interested in finding out how she could use that many minutes on her prepaid phone that had just 240 minutes on it! They accused her of tampering with it and stated she had done something to it so the minutes were not deducting at all! Seriously? OMG!

I purchased a basic TracFone from Wal-Mart (their recommendation) with the hopes that I could call from Myrtle Beach to my home in Canada. While I could make calls within the US, I could not make any calls to Canada. I've made several calls to customer service and one 3-hour call to a supervisor (waiting over an hour to speak to the supervisor) with no satisfaction. I would not recommend this phone for international calls. I've basically wasted valuable vacation time and money. I have also noticed a significant increase in telemarketing calls to my home telephone which is provided when you register the phone.

On 4/4/13 all four of our phones stopped working. Only one of them will be replaced at no charge. When asked what the problem was, the response was "it might be something inside the phone". Really? Is it possible for "something" to go wrong inside all four phones on the same day? If you want our continued business, admit to your problem and replace our phones.

This is one of the worst companies in the world. The phones are crap and the Indians they have working the tech support lines have no clue what you're talking about. Furthermore, they aren't ever able to do anything, as they're always at the mercy of the whims of the system. TracFone represents everything that's wrong with modern business.

I have been using TracFone for years. Recently, I upgraded to a newer phone. I tried to add minutes to my phone today but the prepaid card was not being accepted, and I got a message to call TracFone. I called and spent an hour on the phone putting in codes. The man said that he sent my 180 minutes. I told him that I did not receive anything. He tried again. I told him that I did receive 1 minute (unit). He said that I should have gotten 180 minutes. I was transferred to 3 different people and they all said that I had received the minutes. I kept telling them that I didn't.

I have internet on my android phone, with "unlimited" service from Trac Phone. It worked alright for a few months, but the last several months, it is turned off on me within the first few days off renewing my monthly service. Their customer service is a joke, and when I do actually get to talk to someone, they pass me from line to line until I get a recording that hangs up on me.

I purchased minutes on Monday, March 18, 2013, for my TracFone so that my wife could use it. We both have cellular phones from another provider. Her phone was down temporarily. I tried to add airtime to the TracFone so that she could use it until her phone was up and running again but to no avail. I called TracFone customer for help and found out that because I had not used the phone in a year, that the SIM card was no longer valid. They had to send me a new SIM card that would take 3-5 business days to get to me.

This is a follow up report on the issue of minutes randomly being deducted from my new LG840 phone. I called Tracfone and they are sending me a new phone. I got through to customer service in good time although the process of them checking the phone, etc. took about 45 minutes. I've used Tracfone for years and it suits my budget and limited cell phone use, so I'm a happy camper again.

I received TracFone which said triple minutes for life on the packaging. I never got triple minutes after the first time I bought minutes. I sent email complaint and never got a response. Now TracFone says this phone never had triple minutes. I never received triple minutes. I am simply mistaken. They will sell me a double minute option for $20 but will not honor their triple minutes promise nor will they retroactively double my minutes if I buy their double minutes option. I'm fed up.

I've had TracFones for years as I don't use a cell that much. It was by far the cheapest plan for me. I recently bought an LG840, and it has been beeping and then subtracting small increments of “minutes.” I haven't tried to contact the company yet. I just typed the issue into the search bar and got this site. I'll post again if I find out anything more. I'm keeping the phone turned off as much as possible.