Tracfone Reviews

I would like to know if this is happening with anyone else. My phone will beep when it is sitting on counter and not being used, and airtime is being deducted. I called and they said it was a problem with my phone (not their service) and they sent me a replacement. It happened to the new phone too on day one. It also started happening to my husband's phone. Also, when we unlock the phones, we can see the airtime display go down right in front of our eyes. Usually, it is in smaller amounts, but once it was 13 min. and another time it was 20 min. without even being used! This company has terrible service, and be prepared to wait on hold for up to an hour!

I bought the LG smartphone through H.S.N in Nov. 2013; I used it for 3 months. I went to use it the other day and my phone was deactivated. I called and, after 12 calls and 4 hangups, I finally got an answer as to why I was permanently deactivated. They said that I made enormous calls without min. being deducted. Throw my new $100 phone out and buy a new one. Yeah, like that's going to happen. I used it 5 times a week maybe and I noticed min. being deducted. The customer service is lousy. I filed a complaint with BBB and my Attorney General's office. I will never ever purchase another product from this bogus company.

I bought a new phone that would allow me to get triple minutes each time I bought a one-year card. I had 2160.40 minutes on my old phone. The new card gave me 1200 more minutes. When I turned my phone on, all I had was 2207.00 minutes. I called customer service and they told me I only had 1000 minutes and they actually said that is was impossible for me to have that many minutes. I am 71 years old and I don't use my phone a lot. I use it for emergency situations mostly. I never got my minutes back because they said I only had 1000 transfer minutes. Liars.

There was no/minimal service at home, on the way to work, at work. Multiple calls to customer service resulted in no improvement. It's low cost but "you pay peanuts, you get monkeys" and this service is certainly not even worth the low cost.

I am visiting California from Canada. I purchased a Tracfone so that I could stay in touch with my business back in Calgary. It has now been three days and I have been unable to call home. Tracfone says it is because it takes time for the system to activate. While trying to talk to Tracfone, they kept putting me on hold burning up a total of 66 minutes of airtime over the three days. Tracfone should look after their customers better than this or they won’t have any. Do you want a cell phone in USA? Don’t buy a Tracfone!

I could not get into my account. I had been getting into my account for the past year. They now tell me my Time Warner email number is not valid because it has a . (dot) in it. I told them to use my Gmail account and they said they would change it and send me an email to change my password. That was 7 days ago. I call once a day and I am told the same thing - no emails. On Monday, they said they would write a ticket (whatever that is) and I would get an email in 24 hours. 48 hours later I called back, they lost the ticket and they have to write another ticket. I hung up. I figured no one knows what is going on.

The phone service was lost on Jan. 24, 2013 on 2 TracFones. Since Jan. 26, when I notified company, we were told "tower service" was not working. They sent new phones which we received on Jan. 30, 2013. I have called 5x for more than 3 hours since then to activate the new phones. Today, and on Thursday, Jan. 30, I was told there was a delay in activation; it could be couple of hours or 2 days before activating. There was no reason for delay but, "that's what computer says," by TracFone staff in Philippines - we were told every call. I asked on the last call to speak to a boss and waited on hold more than 20 minutes to no avail. My husband and I want a refund for the unused minutes. Can a class action lawsuit be filed as I sure they have done the same to many others? Thank you.

Ditto, the same thing happened to me. I had over 1,000 minutes balance on the phone on Sunday, January 20, 2013. I didn't use it again until Wednesday, January 23, pressed an auto dial number, and the call wouldn't go through. And then I noticed it, 0 minutes balance on the screen. First report filed via website got no response. I had to make more calls, bought more minutes. Second report filed via website finally got a response. Service rep was worse than useless. We played the type-in-the-codes game and she said everything was correct. Surely, I said, "You have some records so you can tell me what usage burned up about 17 hours of usage during these four days." And I have a five-year customer history of purchasing lots of minutes and using them up slowly. I will be trying to install Skype service on my computer this week, and/or biting the bullet and buying an overpriced Verizon contract (at least they support their customers). And I'll be donating my phone + newly purchased minutes to a local charity (if they don't screw up and lose track of those minutes, too). Good riddance, TracFone.

I tried to buy minutes from my phone and it said to call CSR. I called and found that my Time Warner email address was not considered a valid account so they got rid of my account after 1 year of using the email as my user email. I have been on the phone for 4 hours. I used a speakerphone. They said it's all fixed about 3 times and guess what? I tried to sign on and it did the same thing. If you use a Time Warner email account to sign on to TracFone, I hope you don't have the same problem I did. And I still have the problem. Good luck.

I bought a new TracFone because my old one's battery wasn't working. The charge wouldn't hold for a day. I wanted to transfer my old number, which I've had for years to my new phone. I tried to do this online but ended up having to call Customer Service who said they would take care of it for me. They had me punch in numbers, etc. The phone did activate, but with a different number. I called back with the problem. Again, they said they would take care of it, but had to try in 4 hours. Six hours later, the phone wouldn't call out.

I had an old TracFone that was not activated but had 60 minutes on it that I had put on there. I wanted to transfer the minutes over and the guy told me they were not there. They were used up, blah blah blah. What a joke. These India people must think we are stupid. I am so pissed!

TracFone adamantly refuses to reinstate over 5,000 minutes that expired due to my not renewing my account in 60 days, due to hospitalization. It doesn't cost them anything since I already paid for it. I didn't sign off on the terms and conditions, did you? The most a manager in corporate would give me was a paltry 50 minutes.

I bought two new phones to upgrade from existing TracFones. I called to port the numbers, airtime and activate the new phones. Rep instructed me that he would activate the phones and for me to call back after "about an hour" when the phones were activated and they would then port my numbers and airtime. After three hours, the phones had not yet been activated. Three and a half hours and one of them was. I called back and I was told that my number couldn't be ported because the phone was already activated. They would have to send new sim cards within 3 to 5 business days.

I bought my TracFone while on vacation since I accidentally left my phone at home. I registered my phone in SoCal but live in the Midwest. I requested a local Midwest number and everything seemed okay with registration. Then I learned nobody could call me because when they did, they received an out of service message, as if my phone line wasn't good. It didn't take them to voice mail as one might expect when a call is missed. Yet, I can make calls out just fine. I can make and receive texts, just no phone calls. I called TracFone 3 times spending at least 30 minutes each time talking to ignorant customer service reps, determined to find the phone line problem in my phone, as if my phone was making people hear my line is out of service.

I had my phone number I had for almost ten years transferred from U.S. cellular to a TracFone I had purchased. Everything started well. The phone number was ported and the phone was activated with a one year card. Since it was a triple minute for life phone, I received the 3x minutes. That's when the trouble started. After only a few days, the phone seemed to act very strangely. It would shut off by itself as if it were rebooting. Every time it did, it would delete minutes. Only having it a few days, I called the customer service reps and explained this. I was told that I would receive a new phone, same model and would be able to transfer my number, minutes and days of service. I was told that I would have to send the old phone back in a prepaid envelope.

Our children bought us a TracFone for safety issues while hiking in the outback. After putting in the battery, the back cover refused to go on properly so we called TracFone who sent us another phone. Guess what? It had the same problem. TracFone then told us to take it to Walmart for them to put the cover on. Guess what? Walmart said both TracFones were defective. Surprise, surprise. For all you out there, avoid TracFone since aggravation is not pleasant. They're made in China, surprise, surprise.

TracFone sends me promo codes in a text message, but the codes never give me the extra minutes! I get a message to contact TracFone to complete the transaction but when I call and talk to someone, they tell me to wait longer. Well, I've waited 3 months and today I received another text with a promo code and guess what? It didn't give me any bonus minutes. I don't have time to hang on the phone explaining I got taken again and I'm getting no results. I am seriously thinking about going to Walmart and buying their "Straight Talk" phone. I believe I'm entitled to free minutes!

Is it accurate and fair? First of all, I thought I bought a phone that got the internet like a smart phone or others. I got an old software to the internet that is put on older phones and small cheap phones, which it was; and it did fool me. Also, I thought I could upload and send pictures to anyone and I lost a lot of minutes and my brother did not get the video. The next thing you know, I received a solicitation. I opened it up to see if I could, and it did open. So I paid for a solicitation and could not give my brother his birthday song and picture.

NET 10 (TracFone) Wireless stole $96.00 worth of prepaid minutes and 6 weeks of service from me; they took 957 minutes, and my due date is 01/18/2013. NET 10 was trying to make me buy an expensive phone to continue my service. NET 10 put codes on my phone, and my phone rejected the SIM card that came with the phone. NET 10 sent me another SIM card, and my phone hasn't worked since I received the new SIM card. On December 18, 2012, NET 10 took 957 minutes and my remaining month of service. I have contacted NET 10 (TracFone) customer service several times, and they are playing games. I talked with a TracFone Representative, and she said that NET 10 and TracFone are the same company; she told me that I could buy a TracFone and transfer my 957 minutes and my service end date (01-18-2013) to that phone.

They sent me a replacement phone. I had asked for the same phone number and to have my 350 minutes forwarded. Not only did they send me a replacement with a different number, but they refused to give me my 350 minutes, claiming there were no minutes on the defective phone. I moved to Sprint.

There were long, long waits to get through by phone, if at all. I ended up overseas with difficulties in language. They promise to send a replacement phone but never appeared. They sent inferior models twice rather than the pricier one I bought. I never reached any American tech or service representative who understood the problem.

I purchased a TracFone only about a month ago. It does not ring loud enough even though I had customer service go through it with me and set all settings at the loudest tone. I then purchased another TracFone and was told they would load my remaining minutes onto my new phone. I called in to activate it about 5.30pm yesterday. At 2:00pm, it still was not activated. I tried to activate it again and finally got it done but my minutes were not transferred. Now, I have no phone and I am always on call. I need a phone! I cannot find a way to talk to a live person at the company or even a way to email them. It is very frustrating!

I started using Tracfone a few years ago. I am on my third phone now using the same number and just transferring service. I can tell you over these few years, their customer service has continually degraded to an unacceptable level and now, to top it off, overnight, all my minutes disappeared from my phone. No one has access to it. No calls are recorded but mine. Minutes just wiped out. I called them and they had me do an update then had me check some codes and told me there was nothing they could do. They don't show any activity on my phone but no problems on their end either. So I'm just out the money and minutes.

When I first bought the TracFone at Walmart, it worked very well and I was able to add service days by phone easily. Letting the time run out and getting it reactivated turned out to be the nightmare(s) very well discussed in all of the reviews. I cannot add much to the overall discussion but agree with the warning: stay away from this company!

I bought a new TracFone ($40) and 1 year service card ($100). They refused to transfer my current (they could not even pronounce this word) number to the new phone. They said it was unavailable even though both the old and the new phone say that is the phone number in the prepaid number and have been receiving calls at this same phone number. I tried to go higher up to a supervisor and was put on hold for over 30 minutes. Since I scratched off the PIN code from the card, I am unable to return it. I filed a complaint with FCC but I am now locked in, because I can't return the card and can't exchange the phone (Alcatel) because it is out of stock.

A TracFone I had bought in November broke when it fell out of the belt holster. I bought a replacement TracFone phone and registered it on the TracFone website as directed by the website transfer procedures. However, the remaining service period and phone minutes were not transferred to the new phone. After placing a call to the TracFone customer service, I received a recorded message that a CSR would call me back in 30 minutes. Two hours later, I received a return call and the CSR asked for the number of the new phone. I had written the new number on a slip of paper and as I was reaching for the slip of paper (about 2 seconds), the CSR hung up ending the call.

I have been trying to access my TracFone account. Because I forgot my password, I've been put through hell. After about six telephone calls and about seven emails, I still have not gotten access. On the phone, I'm told (several times) that I will receive the information in my email. In my email, I got a message (several times) that the information had been sent and I should use it to access my account. The only problem: I've received no such email ever. In case TracFone had changed my password at its site, I've tried to access my account there. No luck at all. I am now looking into other cell phone plans. Further, to bring a phone up-to-date, I had to punch in a 24-digit code and two different ones, because the first one resulted in "invalid code”. I recommend that no one go with TracFone.

Tracfone coverage - don't believe their website. I purchased a TracFone, minutes and days to replace my land line. I checked their website beforehand to make sure my area was in their coverage area, which it was according to their website. After I received a phone and having my (now) old phone number ported to TracFone, I found that I could not make or receive calls. Their response was that I could send back the phone for a refund, but all other monies were non-refundable. They suggested that I call customer service, which of course I can't because I no longer have a working phone. No apology, no admission of false advertising, etc.

I had a TracFone for about 3 years and was happy with the service. I just upgraded to a new phone. Now when using 411, you will be forced to listen to 2 advertisements and your minutes will be deducted. Also upon connection on a call, your time will be decreased a minute. While the service is okay, I will check into another cell phone as I didn't sign up for ads. I pay for my minutes and feel that this is not a fair business practice. The ads should be voluntary and not forced. I didn't pay to waste my minutes on someone's ad.

I have dealt with this company for over 6 years. Last new phone purchase, it took 5 weeks and a complaint to the FCC to get them to do a simple port from their old model phone to the new model. Now on purchase of a new phone three years later, the same runaround. They ported minutes and service days but screwed up the number port for a phone number I've had the entire time. Now they want to send another new SIM and have me reprogram the phone (thus losing the twofer deal that comes with the phone). Additionally, on minutes purchase, they consistently screw you with "bonus" code minutes. Today I bought a 60 with a bonus code for 60 - with the twofer doubler should have been 240 - I got 120. Avoid this company like it had genital warts. Absolutely useless tech support.

I put additional airtime on schedule and the phone showed the new service day of 84 days, 425 phone minutes. When I went to make a call a few days later, it said the service had been disconnected. Upon calling their customer service, I held for 20 minutes and talked to someone for about 10 minutes, who said she did all she could do and was transferring me to someone else. Then I got disconnected. I called back and held for another 15 minutes and got someone who I could not understand. His English was so poor I asked to speak to a supervisor, held this time for 15 minutes and got someone who was completely unknowable. I would not recommend anyone getting their service. I had lost my power and needed the phone.

Our TracFone was deactivated by the company, and we were told the phone had been reported stolen, and they said our information didn't match up with theirs. It wasn't reported stolen by us, and we still had the phone! I think they have had their accounts hacked into. It took 4 very frustrating hours to get it straightened out on the phone with 4-5 different customer service people that kept asking the same questions over and over until they reactivated the phone. Two weeks have gone by and the phone has been deactivated again! I am afraid to call and get stuck on the phone for 4 more hours!

TracFone is not fulfilling their part of the contract. With the cell phone for my son and myself, there's supposed to be an automatic renewal of minutes each month around the 1st to the 4th. Just about every month, I have to file a complaint with BBB in order to get the service. I have had no service for the month of November and neither has my son. The last time after making a complaint with BBB, they sent my son a SIM card twice (which wasn't needed)! There is an automatic deduction of $11.04 for each account, but TracFone is refusing to honor that contract. No letter, no email, no phone call, they just stopped giving me and my son the minutes. I want the service that they promised to give rather than have BBB involved each month.

I bought these 2 new phones at Sears because one of the phones of my wife was at the end of its service life. The other phone was still good so I was planning to use it myself and my daughter can have the new one. I called TracFone and asked if it was possible to put the existing number on the new phone because that's her phone number everybody calls her on. That was no problem and so we went ahead and did it. Now today after talking to 5 different service "unprofessional" at TracFone, every single one of them had a different story and excuse. I do not know what, but none of the phones was working properly. I finally requested to talk to the manager.

I have had one recurring problem and two recent problems. New problem #1: Topped up but phone service terminated. I didn't realize this happened until I had an emergency and couldn't use the phone. When I got to a landline and called customer service, they apologized, fixed the problem, but it did not help that I could have missed some urgent calls (like for job interviews), and could not use it during emergency. New problem #2: Repeatedly lose signal in areas I have always used the phone. After I gave them several physical addresses of where I was not getting signals intermittently, they told me what towers were out, on what date, from what time to what time. She apologized over and over again, but it doesn't help that I can't use my phone!

I had my TracFone for a couple of years now and payments were debited from my account monthly. I accumulated over 3,000 minutes. Being a senior, I used the cell phone rarely. Last month, for some reason, my phone was disabled and minutes were not being added - although payments were being taken out. After calling and adding many codes to fix it, the rep was unable to enable it. So I asked if I could still use my remaining minutes, and was told yes, until they ran out.

I have an old phone with TracFone that was deactivated for another TracFone with some additional features, so the credit was transferred to the new unit and the original phone remained in my account inactive. Perfect. Yesterday, I realized I lost my current phone and called to have it put inactive to stop some extra use of that phone as my remaining minutes was proven used by someone. Today, I asked to reactivate my original phone (still on my account), transfer my credit to it and carry on with my life with a cell. This was dealt with 3-5 days to wait for a new SIM to come in snail mail and then this would occur. That is BS!

I have used TracFone for several years. I didn't have much problem until the last year. First thing that happened is that I was sent (expired) codes for bonus minutes, if I added airtime minutes. When I used the codes, I received no 20 bonus minutes.This happened 3 times. I later found out that I had been sent codes that were used up months ago. TracFone would do nothing to fix this. I was simply screwed out of the promised bonus minutes. Secondly, TF does not clearly warn you that you must transfer a number before you activate a new TracFone so in 2011, I had to wait for a new SIM card, then I did finally get my old phone number.

I will not go into all the details of my experience with TracFone customer service. I will not put myself through reliving the stress and frustration. I will tell you that it took me 4 months and many hours on the phone with their "so-called" customer service team to simply get a SIM card replaced in my phone. If you take time to read the many complaints on this and other sites, you may question if TracFone’s customer service can be that bad. I tell you they can and are. I am 45 years old and consider myself a very patient person. But these people are the absolute worst I have ever had to deal with in my life. They are like Zombies who can't think on their feet at all; they are apparently trained to be emotionless and robotic in their responses. They put you on hold for long periods of time while they look up information in their systems, which apparently are the slowest in the industry.

Deactivated phone with paid 90-day service card + 500 minutes: On-site card purchase went through before I entered the coupon code. A pop-up had blocked the window. When I pressed the arrow, my card was charged; no opportunity to review or warning - it was final checkout. I repeated the process, removed the offending pop-up, and got the full minutes. I've done this 8-9 times before. I contacted TracFone to cancel the first transaction, less than 10 minutes after it happened, and they absolutely refused. AMEX was cooperative as my credit is excellent. A week or so later, TracFone deactivated my phone and would not reactivate it no matter how many supervisors (5) said they would take care of it. The phone had 90 days of service and 430 minutes at this time. AMEX has since cancelled the charges for the second card and blocked them from reentering the charges, which they try to do. I will have to sue TracFone for the phone and minutes previously paid for and I will, just to send them a wake-up call.

I have a TracFone that was running out of service time. I was considering what to do about buying more time or switching. I received an email from TracFone saying my time will run out and offering 20 min. bonus if I renew. I decided to buy a TracFone time card. But when I added the time, I did not get tie 20 bonus minutes. I called and I was told I had used that code before.

TracFone deactivated my wife's cell phone permanently because they accuse us of manipulating the internal electronics to stop the phone from subtracting used air time minutes and increasing/adding minutes not paid for. Neither my wife nor I have the technical knowledge to do such a thing. They don't care. They told us, "You're frauds." Case closed. They over and over again accused us of fraud. Bottom line, phone is now worthless. The rest of our 702 minutes airtime was taken. The 202 days left on our service is gone. My wife lost her business phone number, wasting business cards, radio advertising, sales, etc. We can't afford an attorney. I am on 24/7 oxygen. My health is really hurting from all this tension. They never talked with us or informed us. They just did it. It took us calling them to be humiliated, accused of fraud, slandered, and wasting hours on the phone just to be told, "Sue us if you like."

I called TracFone because my phone was not working properly. They told me I had a defective phone and would send me another one. I asked them if I could transfer my existing number to the new phone. They told me it was no problem. In the meantime, while waiting for my new (used) phone to arrive, I tried to transfer the pictures from the camera to my computer. It would not allow me to. My computer said I needed to install a driver because it could not locate one automatically that worked with the TracFone. I went to the LG site looking for it, and it said there was not a driver compatible with my phone. The phone is less than a year old. When I received the new (used) phone, they told me I could transfer my old number. After spending over an hour on the phone, the woman told me I had to hang up with her before I could try the phone to see if it was activated. If not, she said to wait an hour and try again. I did and it still didn't work. She also told me I only had double minutes, when in fact my plan was to give me triple minutes every time I bought new minutes. She gave me another number to call to verify this.

My husband had a life link phone since his heart disability has prevented him from work. This phone was provided through TracFone and was reliable, so I purchased a phone through them and later, so did my son, daughter and Mother. As of the first part of August, none of us have had service even though we all still have days and minutes on our phones. I do not have a land line so now, my only means of contacting anyone is via internet and I sent a complaint but nothing has been done. Before all this trouble, we also had difficulty getting our monthly minutes. Most times, we would have to call to get them added to our phones and waste the time that we pay just to receive those minutes. I am very disappointed in TracFone's services or lack thereof.

I don't use cell phones much so I cancelled my AT&T account and bought a TracFone LG800G because you get triple minutes. At first it seemed like a good idea. I'm not joined at the hip to my cell phone, but the first thing I noticed is if you make a call even for a few seconds, it takes a minute of your talk time and if you go a second over a minute, it takes 2 minutes and so on. It even takes minutes if you check your voicemail. But the real kicker with this phone is while you are on a call, the touch screen locks up so if you are using an automated touch tone system before you can make a selection, you have to press and hold the unlock button which takes about 5 seconds before you can use the touch screen, which usually makes you lose another minute of talk time.

Let me start out by saying that I am disabled and have been since 2004. I bought a TracFone when they included the booklet for double your minutes. I believe it was in May, possibly June of 2012, when I bought a 200-minute card. My minutes were doubled and I think I also got an extra 40 free minutes. However, my service days said 0 so I called back and inquired about that. I was told it might take as much as a day for it to register. The next afternoon, it still said 0 service days left and I called back again and was told not to worry about it.

When I originally got the plan, it was automatic reinstatement of 50 minutes per month at a cost of $11.04 per month for each of us (me and my son). When my son had problems, they first said it was a phone problem and sent him a new phone. When it didn't work, they said it was a SIM card problem and he received a total of 3 cards within a matter of weeks. Then, they said that my Citibank rejected the $11.04 charge for my son's phone, which was a lie. We finally got service after I went to the BBB. So he had service for the month of August. I went on vacation in September and when I returned home, my son told that for September he had no service. They are not living up to the contractual agreement, which was to give an automatic 50 minutes each month at a charge of $11.04 for my phone and for my son's phone. This has not happened. I have not received any email, letters, etc. with regards to any change in the plan. My phone service is fine, but my son has had major problems.

The phone I bought was activated. I bought it mainly for international calls. It requires two days for the waiting before using the international service. I have been trying to get through and it keeps on rejecting my calls, showing a code #54. Deliver what you state in your phone services as you stipulate and make customers happy of your service. I have lost my money and am unable to make my calls.

My yearly minutes expired. First I tried using their website. Transaction would not complete. I tried again, no luck. I called, went through the procedure until I was asked if I wanted to add minutes, "Yes". The call was transferred. The person spoke Spanish; I had requested English. I tried again, same thing happened. I called a different 800 number, ordered minutes, good; and then wanted to update phone. (My phone is used only in case of emergencies) The person spoke nice English, could not get the phone updated. She called me back on land line twice; tried again and again, no result; cancelled my service. I will not recommend TracFone to anyone else.

I needed a phone for a small business that I had started up. It worked fine for a couple of months but now when I try to add more minutes, it won't allow me to and when trying to contact the customer service, I get no answer. I've been dealing with elevator music each of the 4 times I've called. I hang up after 15 minutes for each call. This is ridiculous. They need to learn to conduct a business. And I want my money back. I'll go with a better prepaid phone service. I have lost over $400 on a day just by not being able to take calls. I have emailed them early this morning and who knows when I'll receive an email back.

After several e-mails and phone discussions, I was promised a replacement phone. Three weeks later, no phone. Hell, they had excuses from it's in New Jersey to India. This is a "back pocket" company. As long as they have their hand in your pocket, all is well. Note: this company receives generous amounts of funding from our government (accountability?).

Money is being taken off without making calls on my phone.

I have had my TracFone for several years. I do not use it often but like to have it available for emergencies. Back in June 2012, I inadvertently allowed the service to lapse. That is when the troubles began. When I called to reactivate, I purchased minutes and service time yet the activation did not occur. I called and spoke to reps for hours on several occasions, each of them giving me various codes to enter, etc. By the end of July, I finally had service back. It lasted for 3 days. When I realized service has once again been deactivated (the phone says I have service through September 30 and 152+ minutes), I called Customer Service. They have informed me that the phone has been permanently deactivated because of calls placed to 1-866, 1-800 numbers, etc. I do not place calls on the phone except to my husband or 911. That is the purpose of the phone, emergency only.

I placed an order on a Sunday, and found out that the exact same phone was already ordered as a gift. When I called 10 minutes later to cancel the order, I was told it was cancelled, and would not be shipped. I received an email 2 days later saying the cancellation did not go though, and to reject the order once I received it, to be refunded for the charges. I called and spoke to a rep who said they apologize for not catching it, and that I would be fully refunded if I rejected the package. I asked if that covered shipping of which the reply was a full refund. This in fact was not true, and I was charged for shipping. Instead of working with a potential new customer, I only received recited policy about not being responsible for cancelling orders, regardless if it was immediate or not, and that the shipping is not something they would refund, even if it was rejected when delivered. My interactions with TracFone were highly disappointing, and I absolutely will recommend people to stay away from this company. I can't believe the $15 is not something that could not be refunded nor would it be worth turning customers away.

I lost my TracFone. I bought another and they did not transfer the number from the lost number like I asked. I spent numerous hours on the phone with outsourced labor but was told my old number was not available.

We have had two Trac phones for 10 years, no problem. Until recently we lost one, so I called TracFone and explained. No problem they said! We will send you a new SIM card and then transfer the information and activate. It has been 1 week now and nothing, except for all the phone calls I have had to make and the time spent on hold, absolutely ridiculous. They keep getting an error and when that happens, it takes 2 hours or 2 days to fix the error. What is so hard about transferring a number and minutes, seriously? This should not take this long and I really can't understand them or will I do business with them again, ever! They have 1 more day to make it right or I am done!

After receiving payment, I still have no activation code. I tried making my payment on the phone through Visa. I was told it was not necessary because I had over 2,000 minutes at the time, exp. 2013. I reversed charges from Visa until I discovered the Trac employee was wrong and called Visa to release the $64.75 on August 6th. Since then, I have made contact on a daily basis and have spoken to 7 so-called managers that read verbatim scripts and had the worst accent. Each time I was put on hold for several minutes.

When I selected my TracFone I checked to make sure I got the coverage I needed. I live in Nevada, you know the state between California and Utah; it is about 400 miles across with very few cities or towns. While taking a trip this past weekend, we broke down between Battle Mountain and Carlin. I had no cell service. I couldn't even get 911. The temperature was 100 degrees and I have my sister and her 7-year-old granddaughter with me.

During the process of transferring my mother's data from her old TracFone to her newly purchased one, her phone's minutes went from 2,626 minutes on her old phone to 419.5 on her new one. She had the old phone for 6 years and has never let her service expire. She also has not and does not use many of her minutes, so they accumulate. Today, I spent 2 hours 45 minutes total on the phone, starting with TracFone customer service and ending with the "corporate" phone number. No matter how high I went up the tiered system of customer service, I got the same response - "It doesn't show up on our records, so we cannot (or will not) add any minutes back to the phone account." They did not budge.

My TracFone said prepaid service disabled - I turned on my phone a few days ago. The screen said my TracFone was disabled because it was out of warranty. What a lie! I guess that they found out that I was getting free minutes every month from them. I called and talked to someone I could barely understand. They told me I had to buy a new phone. I had just bought a new phone a few months ago. I asked for them to transfer the minutes to my new phone. First they said yes, then no and then yes.

I've had TracFone for a year now with few problems. On a hiking trip however, I noticed that when I closed my phone, the call continued. I had to open the phone and physically try to stop the call, and guess what; sometimes I just couldn’t end the call without taking out the battery. Last night I called to retrieve my voice messages, hung up the phone, call had ended. The next morning I saw 100 calls to the voice message center had occurred, one hundred. All 148 minutes were gone. How does my phone dial by itself 100 times when I had it turned off? TracFone, you owe me money and an apology.

I purchased a TracFone several months ago thinking this would be a great way to save some money. Well, I cannot use it at my house because there is no reception. I live in Hendersonville, NC and was told I'd have reception here. Out of four months, there was only one time that I actually got one bar and after talking for about 30 seconds, the call disconnected. I've called TracFone three times and each time I had to spend about an hour on the phone (my friend wasn't happy about that) and go through the same routine with them - take out the SIM card, take out the battery, etc. - and each time they would tell me they were going to have a specialist work on it only to have them do nothing and never call me back.

TracFone is great. I've had mine for over 5 years because I refuse to pay big corps extra monies I could use towards more useful things, like pay other bills. I use a 250-minute card about once every 2 months. I rarely text, unless I go on vacation. Then, I use up all my minutes fast due to fees they charge for out of area, etc. One issue is there is no free information if you need a number and it can rack up fees very quickly if you're out of area.

Two Very Odd Occurrences - Recently, I dropped my phone in water and ruined it. My husband and I had a family plan we were very happy with. I ordered the phone, received it and had it activated. The same day mine was activated, my husband’s phone quit working. The screen just went white. His phone was fine until then and just suddenly… boom, no screen. We ordered him a new one too. This was a month ago.

My daughter received a Tracfone with 400 minutes from her sister for her birthday in May. By the end of June, I refilled her card twice, which made it $80 in 1 month. I decided to check the phone log to see if she was using the phone outside of texting and how often. Come to find out, the phone had only been used 8 times and with very short texts not even enduring over 3 minutes usage time each. So, I looked further and discovered that minutes are deducted from the time you start to write the text, and when you send it, and when you leave your text log open. Also, if a text runs onto multiple pages, it deducts minutes from each page, not as 1 text, but as multiples. I can never get a straight answer from anyone, and this is August, and the problem still exists. Well... with that much money per month, I may as well put her on a plan with another carrier. Be glad if you don't have issues.

I bought a Tracfone with an activation card. The phone did not activate properly so I called Tracfone. It took them an hour to fix the problem and get the phone working. It has since deactivated twice since then for no reason and each time, they have no answer except to take another hour to get it working again. Now it has deactivated again and I'm angry that I got ripped off by this phone. Additionally when you call them, you can't understand them and they don't know how to fix the problem without continuous trial and error. Do not buy a Tracfone ever.

I purchased the Tracfone LG800G in June (during father's day promotion on the Tracfone web). The promotion said that sale ends on June 19, 2012 for father's day, with $10 lunch on us (gift card) and 3x minutes and overnight shipping. I tried to order online, but it didn't work, so I called on the phone to order. The lady on the phone took my order and I asked if the promotion for 3x minutes, $10 and overnight shipping were all included. She said everything was taken care of as the promotion said. I waited the next day for the phone to arrive, but it took a week for it to be delivered to me. I found out that the $10 gift card was missing. I called them and they said when I activated my phone that I will get the $10.

My son had a problem with his phone. When he called TracFone, he was told that he needed a new phone, which they sent to him. When the phone didn't work, he was told that there was nothing wrong with the phone and he only need a new SIM card, which they sent to him. Meanwhile I was having $11.04 pay automatically at Citibank for my phone and my son's phone. When I noticed that they were only billing for just my phone, I called Trac and was told that the bank had rejected the payment for my son. Since I check my account on a regular basis and didn't see any rejection, I went to Citibank and they had no idea as to what Trac was talking about! I called Trac and this time I spoke with Gerald ** who wanted my permission to hold on while he checked further. Because I was so angry, I told him that I didn't work there and so I couldn't give him any permission.

I bought a TracFone in April 2012 from Wal-Mart. When it stopped working, I was told by Wal-Mart they would not take it back and we had to call TracFone. They sent me a new phone in 5 days. I called TracFone to set this new phone up and was told it needs a new sim card. It was another 5 days until I got it. I called TracFone again to set it up. I was told the new phone was defective. They wanted to send me a new phone in 3 to 5 days and would not send it overnight. It's been 2 and 1/2 weeks with no phone and I have spent 3 of my 5 vacation days on the phone and got nowhere. The phones are going back. Never again will I buy from TracFone or any other non-contract phone!

During the first week of July, 2012 I tried to reactivate my Tracfone. I was told the phone was reactivated and everything was fine. I attempted to make several calls and was advised by a recording that the phone was deactivated. On July 13, 2012 I contacted TracFone and talked to a representative who had great difficulty understanding, speaking or spelling in English. After an hour of getting her to understand what the issue was, she referred me to a "supervisor". After a half hour of providing the same information, the "supervisor" could not address the "error" on their part to reactivate my Tracfone. I was then referred to a "manager”.

I have one of those dot gov TracFones as an elder, disabled person on low income Social Security. Today, I tried to make 2 calls and was charged 2 minutes for these when there was never a connection to the number called. It was only ringing and I hung up when there was no answer. Go figure. Are these cellphone companies corrupt to the core or what? Dumb question.

Recently on vacation, both my wife's and my TracFone lost reception. For the first 5 days of vacation, we had good reception and had used the phones several times but suddenly, overnight, no more signal. After several attempts and driving around trying to find signal, we gave up. When I contacted TF, they told me that our phones were unsupported in the area we were in and that we would need a different phone to use there. Strange, as these phones had worked for over a year there and that is the reason we kept with TF but now, we are told they should not have worked. Customer service is spotty at best but I can say it has gotten better in the past year.

I spent two hours with a tech who speaks broken English. When I asked for someone else, he kept me on the line for two hours. I would have hung up but it was for an 82-year old woman that lives alone. This tech should be fired. If you are interested in the whole story, call me at **.

I tried to add airtime for three days online as I have always done. I got a message that an error had occurred. On the third day, I finally got to the checkout page and there were all the failed attempts in my account, over $1,000 worth of minutes. I cancelled it out and called TracFone support. After a long wait, I spoke to someone who couldn't understand me and I couldn't understand him. I asked for another representative and was put on hold for about 10 minutes. After no one answered and I was deaf from listening to the loud awful music on hold, I just gave up. I just hope I wasn't charged for the failed attempts to add airtime.

I was very unhappy with TracFone until I registered a complaint with the BBB. When TracFone called to resolve this problem, she said if I had any future problems, I was to call 1-800-626-4883. This would be the corporate headquarters in Florida and they would help. Wow, customer service agents in the United States. Over the last three years, if I have anything done, I call this number. It is great to talk to someone you can understand and understands English. They are fast and do it right the first time. You will have to call according to Florida timezone, but that is little inconvenience compared to spending 2 hours on this phone. Remember, contact the BBB with your complaint, they don't like that. Hope this helps!

Over the weekend, I purchased $87 worth of airtime. It registered on the phone and it showed that I had a total of 522 minutes and 721 service days! All's well until I got a call on Monday. I tried to answer and it blinked off telling me that I had "0 minutes left, please purchase more airtime!" I hadn't used the phone all weekend nor all day Monday! I'm trying to get customer service. Emailing doesn't work. They just send you a courtesy email telling you they got your message, no reply please. I put 30 minutes on the phone so that I could call customer service and they refused to refund my account! Now I came here and read all of these complaints and see the "sorry" customer service ratings. I guess I am the sorry one now! What course of action does one have?

I have trouble every time I get a new airtime card and getting minutes added. I just purchased a $29.99 (120 minutes). I started calling at 9:30 today and airtime still not added. No minutes are left because I have wasted them on this matter by speaking to many foreigners who can't assist you. Nokia phone, this is my only phone, no landline and no alternative phone for use.

We use TracFone for cellular because we seldom use a cellphone, usually just in the car. I have had this for several years. I tried to purchase minutes online like I have done for the past several years and instead, it would not let me. It kept saying "error, click here for main page." Nothing happened. I talked to TracFone several times, got three emails all telling me that they were having problems with the website, clear browser, use www, etc. All did not help. Then, they tried to manually put in the minutes and my card was declined. They tried again several times, and I can assure you there is nothing wrong with my card. I cannot believe a company of this size, supposedly, has these kinds of problems.

My problem is that, as a longstanding customer of TracFone, I have been mistreated and abused by your outrageous customer service system. Here is what occurred. TracFone sent me an e-mail stating that I had to call their customer service department no later than 06/19/2012 due to an upgrade being implemented in my calling area. I called customer service. I think it was around 06/15/2012. After a lengthy session of providing personal information, I was told that we needed to enter several codes into my phone in order to activate the upgrades.

On 6/11, I needed to purchase a new phone for my husband. I called TF, had the number transferred and all the minutes. All was good. About an hour later, I looked at my phone and it said unregistered SIM. I checked my husband's phone and there is my phone number on it. I called TF and was told that they needed to send me 2 new SIM cards. I got the cards 3 days later (now my husband has no phone for 3 days). I called TF to get the SIM cards registered starting with my husband's phone, all OK. I went to my phone and was told my phone number (that I have had for 5 years) was no longer available. I kept asking why and could tell that Lester could not really give me a good answer so I asked to speak to a manager. After the 3rd time of asking for the manager, I finally got one.

My phone is to be cut off on July 1, 2012. I received a text informing me of the termination. After speaking to your representative in tech support, I was informed that I had to purchase additional minutes to continue using my phone. I have a total of 2413 minutes already on my phone that I had purchased when I activated my phone in February of this year. If my phone is disconnected, I am going to report this to the Better Business Bureau. If you do this and do reimburse me for the minutes I have purchased, I will consider this to be theft.

I had a TracFone I bought off QVC about eight months ago and it worked great until about two months ago. I thought maybe I did something to it because I all of a sudden started dropping, not being able to make and not receiving calls. I then bought a new LG 800 from HSN and got it three days ago. The same thing is happening and they have yet to add my 1,200 minutes. I only have my minutes rolled over from my old phone.I have been trying to call customer service but it cancels the call on me and the two of 25 times I got through, it dropped the call. So now, I can't call them or anyone else. I am going out of state because my mother is having an operation and this is not a good time not to be able to make a phone call. TracFone started out great and I always told people about them but now, people will hear a different story from me. I will also be making a complaint to the B.B.B.

Address and phone numbers disappeared. When I re-entered them, they disappeared. Now, I have "no service" message. It is impossible to deal with the company on the phone; there's language understanding problem. I miss speaking with an understanding person.

TracFone is great! I saw all the dissatisfied people and wanted to tell how happy I've been with TracFone. I don't use the phone that often, so it is much cheaper for me to pay for minutes in advance. Our family has two phones, both of them with TracFone. Whenever I've had a problem, the people I've dealt with have been very helpful and polite. They have replaced our different phones two times, no fees, no problems (and one time the fault was ours). I could not be happier with TracFone!

CSR couldn't understand the simplest of requests. To those of you who don't know, TracFone’s corporate and customer service offices are in the Philippines. I asked and this is what the CSR said. I bought two new LG 505C phones (CDMA), works best in our area. I wanted to transfer our phone numbers and minutes from our old TracFones. We started with our “extra” phone first. TracFone CSR said it could take up to 72 hours to complete the process, so I waited.

I add minutes to my mom's TracFone service and have for years. I've been reasonably happy with the service until today. I went to add 60 minutes of airtime for $19.99 and inadvertently clicked on the double minutes feature. Within minutes, I knew I had made a mistake. I called TracFone right away to ask if I could change the $19.99 purchase of double minutes to what I had originally intended to buy. I was told that under no circumstances do they refund anything. I was told I would have to buy the 60 minutes I intended to buy (for $19.99) and now I will get double minutes. I stated I would probably cancel the service, the rep said it didn't matter. TracFone, another disappointing company. I see another phone service in my future.

I ordered an LG500 on June 3, 2012 and chose an overnight delivery option. I had to email and asked them where it was. After several phone calls, it finally got shipped on June 6 out of the Indiana facility and and they provided me a tracking number. How can TracFone give you overnight shipment options when they are not providing it?

Sorry to hear about all the terrible customer service from TracFone. Here's my story: I went for the upgrade for new phone, wanted to transfer minutes and service days and contacts if possible. No contacts but other stuff came over fine. The phone worked for three days then could not make calls. I called TracFone 1-2 hours on phone, okay we will send a replacement. I got the replacement, tried to get it activated but no luck. I bought another cheap phone, tried to get that activated with the old number, no luck. I spoke to 5, yes, 5 different foreign accent employees.

My air time was growing short. A message was sent to remind me to purchase a new card and another message was sent with a "promo" number to use for an extra 20 minutes. So, I purchased a new card, added the minutes to my phone, put in the promo code as requested and was given a message to call the 800 #. The 800 # person informed me that "code #" was issued in March and I had already used it. How in the heck would I know that in June? Furthermore, why in the heck are you still sending that number to my phone as a valid promo number to use? She told me you send these numbers "randomly" and there is no way she can give me extra minutes. This is not fair, not good business, and certainly needs to be addressed.

I have had a TracFone for many years but due to a phone that needed to be replaced because I could not use (call, receive nor add airtime) for two days, I was deducted 100 minutes as a penalty. Shame, shame, shame on TracFone. This was not something I could have helped (two days).

TracFone has a database of User IDs and passwords. While the password might be encrypted, it can also be decrypted. This means that if someone (disgruntled employee, hacker, etc) acquires the database and can also either create or gain access to the encryption key, every password can be decrypted. Although not recommended, we know that IDs and passwords are not unique per system. This is a serious security exposure, and one that is easy to solve. Almost all systems storing a password use one-way encoding or hashing. This means it is possible to verify that a password provided by a user is correct, but it is impossible to decode the stored password to get back to the original. I explained this to a supervisor and manager, but there is no interest in fixing the problem. One day, we could see a new article saying that TracFone has lost their database and passwords are at risk.

I bought a TracFone about six months ago. I activated the phone without a problem. I used the phone only in emergency, I'm happy with the service. Now, trying to reactivate phone and add minutes/days, the website wasn't able to reactivate the phone. Now I can't log in to the website. I can't reactivate from phone - "System unavailable. Try later." While going through menus on the phone, I accidentally started web browser. The phone deducted minutes even though no service on phone. Read that again, they deducted minutes from the phone even though the phone isn't in service and they had no intention of allowing me to web browse.

After much frustration getting set up on my new cell phone, they ended up duplicating my account. Somehow, after several customer service calls, I ended up being double-charged. Three months later, I reported this. They’re delayed one month. It started all again. I will omit over much detail. They refuse to refund me the double-charge because they say I had 2 activated phones. The one we have has barely been used as we have it for emergencies. I am going to the attorney general’s office to file a complaint and hopefully get a refund.

I purchased a Net10 phone at Walmart. When I tried to add money to my account, I was told it was a TracFone. My receipt was clearly marked Net10 and the box the phone came with was a Net10 box. Now, I have purchased $100 in phone cards that TracFone says they will give me about 200 minutes for.

Approximately 1 and 1/2 years ago, I was given a no cost TracFone accompanied by 250 no cost minutes per month. It was being used as an emergency phone at the time. During that time, I had to make two repair requests on it, both for the SE reason i.e. the keyboard stuck and when you tried to depress one letter, another appeared. I am sending this to you from a friend's phone and can no longer leave it as a secondary priority, as I am a mother now. I am confident that a company as well known as yours would not want to read about a woman in my condition being left with no emergency capabilities, After browsing what seem to be comparable models, my husband and I feel the LG800 would suffice. The original phone sent was a Samsung SGH-T105G (SN:RQEZ890044N). Thank you once again for your time and consideration.

I bought the phone on the internet. The advertisement states that any phone worth $19.99 and over is free of shipping charge. I tried to get rid of the charges while doing the invoice, but could not get zero on the window. So, I called up TracFone and the seller told me not to worry that my invoice when I receive the phone it won’t show the amount. But I insisted that if I was going to be charged, I wanted to cancel the invoice right there. She insisted that it was free shipping. Now, they said that they cannot refund the charges. All it was a lie just to sell the phone. I demand the charges to be refunded.

Two promo codes were current and they wouldn’t honor them. I called the India support center after they sent a text message to me. They said I could use it next time because I already added new minutes. **, by then, it will be invalid.

I had just bought 260 minutes the other week. And today, I looked at my phone because it was beeping and it said 1.77 minutes left! So basically, I wasted all that money on TracFone twice and for no apparent reason! By the way, this wasn’t the first time it has happened. I’m fed up with TracFone and am leaving for NET10!

I bought a new TracFone. I wanted to transfer the airtime and minutes from my old phone to the new one. I had 5278.0 units on my old phone. I was told that I could only transfer 2700.0 units to my new phone. I am losing half of the units that I paid for by upgrading to a newer TracFone. I have a major problem with this. I was told that I would have to wait from one (1) hour to two (2) days for my new TracFone to activate. My old one is already inoperable. What happened to the customer-friendly and responsive service I have received from TracFone for the past ten to twelve years? Thank you.

I purchased the phone from the TracFone website. The webpage errored out, so I ended up purchasing the phone from Amazon. In the end, both phones showed up. When trying to return the phone to TracFone, it took 5 phone calls to complete this. The first time, the phone line was bad and they can't hear me. They gave me an address to return the phone without a Return Authorization number as indicated on the invoice to obtain before returning the phone. The third time, they need to have the serial number of the phone, which is still in its wrapping, in order to create a return and send me an airbill to return the phone.

After numerous call, Andrew at TracFone finally did assist me and added minutes. I used up 60 minutes to add 60 minutes. I think that TracFone should compensate me! So much anguish, confusion and extremely dissatisfied. Many CSC representatives are unprofessional and should be re-trained to assist clients.

I purchased a TracFone (LG) and transferred my old phone number to the new phone online. This phone did not work at all in my home area. I contacted TracFone and they had me on the phone for one hour and said that they would send me a replacement phone. After I confirmed that I could still use the old phone and could transfer my old phone number when I received the replacement phone, they instead deactivated my old phone before I received the replacement phone. When I got the new phone in the mail, I was unable to transfer my old phone number online because no active phones were listed. After calling TracFone and being on the phone for close to two hours, they said that because they deactivated the old phone before transferring the information, I would have to do it on the phone with them.

I've wasted minutes in trying to add 60 minutes airtime. They are unprofessional. Adding airtime is unresolved. It started with 259 minutes and now it's down to 200 minutes. This is a way to sell something and lose minutes when adding airtime.

My husband and I both have TracFones that we purchased several years ago. Bars are on the phone indicating service, but when attempting to call, we get a "no service" message. We have had trouble with this at certain places such as at Lowe's on Bellflower in Long Beach, LAX Airport in the United Airlines terminals and on the UAL planes while waiting to take off or deplane.

What a joke. I bought my TracFone online from TracFone. The next day shipping is the only good thing about this company. I've had my phone for 2 weeks now and it still doesn't work. At first, I could make outbound calls, but couldn't receive calls. Then it won't make or receive calls. After several attempts to contact customer service, each time holding for 40 to 50 minutes, I was connected to an agent who could barely speak English and told me they would resolve the problem in 24 to 48 hours. That didn't happen. I could return the phone and was rudely treated. The agent wanted all the numbers again to resolve the problem. To make a long story short, that phone is at the bottom of the Scioto River. I'll take the loss and consider it tuition in the school of life. Please, for your own sake, do not do business with this company.

Robbed me of 2500 minutes - I bought a TracFone on the first of March and purchased 3400 minutes. I barely use a cell phone and thought this would be cheaper than a regular cellphone plan. I've used a total of one hour talk time and 100 texts in 2 months and my phone is now down to 850 minutes! I called them and they replaced my phone with a new one but they would only put 20 minutes on the new phone and disabled the old phone with the 850 minutes. So now I only have 20 minutes of talk time. How do I resolve this?! What agencies can I contact to complain about this? This is fraud! It's theft!! Incredibly frustrated!

Nothing works with TracFone. I bought a prepaid phone and cannot buy airtime. The TracFone website does not work. When I log into my account, I constantly get redirected to their homepage again and again. I called them on the phone and they could not get my billing address correct. After 38 minutes going back and forth on the phone, I finally hung up. This company is a nightmare to deal with.

Promo code and 800 minutes for $99.99 - I called the 1-800-867-7183 number to obtain the 800 minutes plus 250 more for $99.99. All I could get was either 800 minutes for $135 or 400 minutes for $99.99. I am ready to throw the whole phone out and go back to a regular cell phone. At least, I can get a "real person" to talk to instead of machines. The promo code runs out today, April 30, 2012, so I will be out the time. I’m thoroughly disgusted with the service. Where are the real people?

I spoke to a TracFone female rep that my phone died and she said she would send me a new phone. After I bought a new battery, charged for five hours, the phone was still dead. I called again and the person said I would not get a new phone so I ordered Samsung T301G. They charged me for shipping. I went on TracFone and it stated I would get free overnight shipping. They could not catch the first order so they say. I had to place another order with free shipping. They also did not tell me to add minutes from my dead phone to the new phone. Very bad customer service. I may not deal with them again.

I've had this Motorola TracFone for years and I love feeling safe at night when I drive home from work at night. But lately, my battery runs down too fast. I'll plug it in at night, it's full in the morning but it runs out halfway through the day. The odd thing is I barely use it. I figure I need a new battery. I'm writing to you to tell me what to do.

PINs are too faint - I need to speak to an American. I cannot understand the Mexicans who answer the TracFone. Is this company in the US or not? If so, where are the English-speaking Americans that we need to speak to in order to understand what they are saying? Yes, I am angry. Americans are out of work but where it counts, we have to speak to foreigners. I will contact the Better Business Bureau and also the federal government concerning your system.

I bought a phone card, and the PIN was scratched off. When I contacted TracFone, they wanted me to fax a bunch of information; and I don't have a fax. Now, I will lose my minutes, because I am not paying $20.00 for another phone card. Why do they put all those numbers on the cards and can't track them? This is insane, and I feel that they should have been able to add my minutes, and that was it. But no, they want me to go through a bunch of crap. It is very frustrating. I have used TracFone ever since the cell phones came out. So by April 24, my minutes will be up. And I got so angry, because I could not understand the lady. She had an accent, and I have trouble hearing on the phone.

After 2 sentences spoken, my phone gets silent. I can't hear my voice mail. My mothers' phone and my boyfriend's are doing the same. Calls drop on their own, and I'm very frustrated.

I called to find out why my "value plan" minutes had not been added this month. I spent approx. 1-1/2 hours on the phone total and had to call back and spoke to 4 different people. At first, I was told my credit card was not accepted. I told them that my card "expiration date" had passed and said that I had the same number, which was reinstated to 02/15. On the first set of calls, I was transferred to another person and had to retell the whole story again. They kept me on the line for several minutes and then came back and told me my "new" card had been rejected. I said I had just used it and knew it was alright.

One phone was mine, and the other was my husband's. Both phones had the minutes and time added immediately. Today, my husband's phone has a message that the handset has been permanently blocked. I have no interest in paying again for the time that was charged to my bank account. I can find no phone number to call to discuss this matter, and it always is a very unpleasant "happening" when doing business with TracFone on the phone. Please either add the time on my husband's phone or contact me via email. Thank you so much for your assistance. I really do appreciate your promptness.

I bought a new phone to replace my broken one. I also bought 120 minutes for $29.99. I have double minutes and a promo code so I had 300 minutes on my old phone. I then called and switched the old phone to the new phone, but the next day, it came on with only 9 minutes. I called the number I was told I would have to call but was told that they don't have an option for that. I just need to wait for my minutes as they would be coming.

I have the LG 800g phone from Net10. I read in the Kmart ad that the same phone I have, which is from TracFone, is giving triple minutes. I think that it is unfair that the same company cannot offer the same triple minutes. I was told that if I want the TracFone triple minutes, I would have to return my Net10 phone and get a TracFone. I am somewhat disabled and the nearest Kmart is 30 minutes away. I don’t drive and I do not have someone who can do this since it is my phone. I hope you can help me as the triple minutes would help me out since this phone is all I have to keep in touch with friends and family.

I tried to reactivate, but the attempt failed. It said my serial number is associated to another account. It always worked before. After trying different ways to get to reactivation and going around in circles, I gave up. If I could speak to a human, this could be straightened, even if I had to open a new account. The system would not let me open a new account. Please respond with a way to get me my phone service again, or I will seek an alternative... sooner than later. Thank you!

Unable to call Canada: I have called and asked the TracFone Company to do the necessary thing to rectify the calls. They still do not work!

I paid $49 for "Triple Minutes For Life." The service failed to initiate. Finally, it worked several hours later. The customer service claimed there's delay due to "pool". The following time I tried to use my TracFone, I received recording that it's "disconnected". Customer service claimed that (1) no such offer existed and (2) they had no record of any minutes purchased.

I had poor reception. You have sent me a new sim card, but now it tells me I have an unregistered sim card. I can't talk to anyone and on the internet, it says it will be 4-24 hours before use. What is going on? Just have a space for activating this card and be done. On the phone it says 10 minutes and then it just leaves you hanging! Why should I be using all of these minutes up? This morning, I pushed on the buy games to see what was happening or what it is and it took 50 minutes away. I quickly jumped off, but now I am out 50 minutes. Why? Please reactivate this phone or you can have it back. I would appreciate minutes be put back on my phone. Thank you.

I called customer service to change my phone number to new one for TracFone. Call stated it would be a 15-minute delay. One hour and forty minutes later, I hung up. I then decided to try doing it myself online. What a colossal mess. No longer is it a question of changing number on phones, but whether to return phone and cancel use of phone with TracFone. Your customer service stinks. You have converted a customer who extolled virtues of TracFone to one who questions the company's commitment to customer service. You have created one angry customer.

No services - My phone has been out of service for the last 2 days. I cannot get my text or to see who called me. I know I have minutes on my phone.

I bought a new TracFone because the phone I had was a piece of garbage. I had over 3,000 minutes on my old phone. When my new phone was activated, I got 10 minutes and service will end in 56 days. Per the web site you are supposed to be able to transfer your phone number, remaining minutes, and your end of service date would remain the same, which in my case is in Dec. 2012.

90 days air time for 900 minutes is useless. Customer service persons are hard to understand and it seems impossible to talk to anyone in the US.

I keep getting unwanted text messages from "Flirt" and "Glam." I'll get 8-10 a day, including while I'm talking, dialing, or other things. When I turn it on, it will load up with as many as 10 in a row. I do not want this! My wife has the same model phone and hasn't got any. I want this to stop! How can I change the phone number? If this keeps up, I'm going to smash this phone and never deal with TracFone again! Please help! I talked to one of your customer service reps, they said to put it on the "do not call" list. I have several times, and they are still coming.

We purchased a TracFone for our 4th grade daughter to have at home for emergencies. The phone doesn't get used much so we thought the minutes we purchased would stay on the phone after it deactivated for unuse until you reactivated it. But once the phone was cut off and we tried to reactivate it, the minutes we had already purchased were gone. Since the "grace period" for the minutes we already had on the phone expired, they went away. We paid for those minutes but never used them so I am very upset that we can't also keep those minutes. If you buy a gift card to a store, they can't absorb the money after a certain time. Why can't TracFone absorb those paid minutes after a certain time? Wrong. If anyone has any idea about suing TracFone for keeping our paid minutes, let me know. I'll certainly help.

I attempted to purchase airtime from TracFone, but was told by their customer service representative that "the transaction did not go through, try again later". I tried again and this time, was successful. When my bank statement arrived, I noticed I was charged for the original attempt, but airtime was not credited total charges of $209.38. Having made numerous calls and spent countless hours, either on hold or speaking with their reps to request a refund or credit for the original charge, they have done nothing. I provided documentation from my bank to support my complaint and rather than assist me, they terminated service to my phone completely. This issue has been ongoing since Oct 2011 and as of today, March 23, 2012, there has been no resolution and as a result, I have hired an attorney.

I started with 140 minutes. I have had very bad connections at work. I tried to get a replacement phone as my old phone did not have a problem. After hours on the phone with TracFone, the best they could do is send a new SIM card. I also tried to get a report of my cell usage so I could see where all the minutes were going. I'd only made a few calls and fewer texts sent and received. They said they could not access that data and I just had to buy more minutes. I’m very unhappy with TracFone!

I attempted to add airtime with two different credit cards, "failed" was the only message. I attempted to call customer support, but the rep's accent was so thick he could communicate "thank you for calling and bye!".

I have been trying to buy 30 minutes of air time from TracFone which cost $9.99, for the past two weeks, both online and by phone. After answering all their questions i.e. phone number, home address, billing address and Visa card for payment, all I can get is order failed. I have contacted my Visa credit card company, (CIBC U.S. Dollar account). They told me the funds requested $11.18 were approved for payment four different times or as the order was submitted for payment, so the problem is in the TracFone system but the TracFone employees cannot seem to rectify this situation. While half of their staff were understandable, the other half were hard to comprehend. After many hours of trying to rectify this problem, I have finally given up. This is my last attempt, if not resolved, then goodbye TracFone.

I tried to activate our phones on the TracFone website. There was no response so I called the 800 phone number. A technician helped me get my phone activated, I had to install several lengthy number codes and the activation came during that phone call. I activated my wife's phone the same way. I waited a couple of days with no response and then called the 800 number again. I could hardly understand the next technician and after telling the same story, she transferred me to another technician that tried to call Element Mobile. He said they would not answer. That was on a Sunday. We called Element and they said they got the request at 10:30 am Monday.

I have had a TracFone for a few years. The phone was falling apart so I wanted to buy a new one. I called customer service and explained that I travel frequently and gave specific locations of where I often travel. I asked if a new phone would work in these areas. I was told that it would and purchased a phone at that time.

My TracFone was taken from my suitcase in Spokane, WA. I called my number **. Aman answered and said he paid someone $100.00 for it. The phone is not worth that. I told him to turn it in, he said no. I want it shut off immediately. Don't drag it out or I am getting with people and an attorney to start a class action suit. This is ridiculous. I want all of my minutes for this month on a new phone that I will have to buy, but I want those remaining minutes off that phone now and the phone deactivated.

I bought a new TracFone over 5 days ago to replace another TracFone that was no longer working. TracFone removed my 900-plus remaining minutes from my old phone, but has yet to activate my new TracFone. I have paid for TracFone service through 12/26/2012. I have been calling TracFone's customer service department for 5 days now and each day I have been told they will activate my new TracFone. It is still not activated.

I just got my TracFone from QVC and attempted to activate it. I got as far as the recording telling me the phone was activated, but it did not tell me the number that went with the phone! I hit zero to talk to a operator, and the recording just continued. I called QVC to get another number. They gave me two more numbers, but they both were recordings which did not offer how to get the phone number assigned to the phone. And they too did not have the option of a live operator. I pressed the zero several times on both numbers, and the recording just continued with no live operator. I thought the FCC required a live operator be available or the option of leaving a message. Neither of those options were given. Now I have a phone with no number.

My wife got me a TracFone at Christmas. I was still in contract with AT&T. I went to activate this on 3-10-12 and was told my promo package had expired. We paid $96.25 for a phone with 1200 minutes (triple minutes for life) and one year service. All I got was 60 days of service and 10 minutes. I was told I could buy more air time but could not get triple minutes. If you could help, I would appreciate it.

This is a complaint of dropped calls and no bars, and after hours of email and on the phone with them, their resolution was, “We don’t guarantee coverage even in our coverage area.”

500 minutes disappeared from my TracFone overnight. I don't use the internet function nor do I send videos to friends. I e-mailed TracFone customer service, but I have had no response. If I wish to throw my money away, I can think of 1,000 better ways to get it done. I am finished with TracFone and will never use their services again.

If I am out of my area code and wish to place a call. The phone throws up a -34 check call restrictions message, and the phone refuses to place a call. I called the tech service number, and what a joke. When I finally get the minutes burnt off this thing, that is the end of me and TracFone. I wouldn't have one up my hind end if I had room for a sawmill.

I spent an hour on hold for them to do nothing for me. The man kept telling me that he needed to transfer me to another department but that they were not answering for 52 minutes, to be exact. So I gave up and went to their website to email their tech support to be told to call back because they didn't have enough information (despite every bit of information they asked for being in the email). So I called back on the weekend and spent another half an hour for them to only be able to transfer my phone number and not my minutes. I had to do this because my phone was defective and the touch screen was non-responsive – I just went ahead and bought a new phone. I was told that I would have to call back during the weekday before 5 to reach the department that can transfer my minutes.

We have spent 5 or more hours on the phone trying to get minutes added. We finally got to talk to a male we could understand and added minutes and took our $108.75. But now the phone will not call out. We spent another hour on the phone with a female we can't understand. We asked for a supervisor and only got more excuses and still have a phone that doesn't work. I am thoroughly dissatisfied next to angry and I would like to know how to get positive results without a lawyer.

I just purchased a TracFone and added minutes. The area code assigned by their "system" is a long distance call from my home phone. Every time I spent hours with their rip-off agents, they changed the phone number, but to the same long distance area code (based on my zip code).

I wanted my old cell number from Straight Talk to TracFone. I never could talk to a human because my old phone is broken in pieces and is the only phone I have. I got a ticket number, even printed it off. Now, it says my email address is invalid. What a joke! I can't call customer service because it says I don't have any minutes. I tried to add minutes but I don't have a phone number and it does not know the serial number. On the second day, I am without a phone. I am going back to Straight Talk.

TracFone is cheap. Yes, compared to other carriers, they do offer good prices. But the only thing their customer service is good at is adding minutes to your phone. I lost my phone so I called them up and they deactivated it then I went out and bought the new LG 800 their flagship phone. For me, that's cool because I really don't need a phone anyhow. So anyhow, after spending 5 or 6 hours on the phone with, you guessed it, someone in the Philippines. They are friendly though, too friendly if you ask me, just a way to make an angry customer feel even more angry. So it turns out that that phone doesn't work over our tower? I am not sure why but they said they would send a replacement phone. Okay, the phone arrives. LG500, wrong phone, LOL.

I bought an LG 420 phone from TracFone to replace an existing phone with TracFone. With the help of the TracFone's service representative, I tried to transfer the minutes from old TracFone to the LG phone. During the transferring process, my existing 222 minutes were not transferred. I talked to the TracFone service rep, I was told the minutes were not in the TracFone system and therefore nobody can help me. I still have the picture of the previous phone with 222 minutes shown up on the screen. But they decline to take a look and decline to investigate. TracFone robbed my minutes.

I signed up with TracFone as I only use a few minutes per month, they assured me I would be able to keep my old phone number. Well that was the first issue which required about 4 to 5 hours on the phone with customer service. They don't seem to speak English and perhaps they do that intentionally. Anyway, they said the SIM card that came in with my phone was not corresponding with their system.

I had a basic LG TracFone for years. For getting the triple airtime, I ordered an upgraded Samsung T404G phone online from TracFone, to keep the same phone number. So, the problem is coming: 1. the new phone didn't get active for over 24 hours, until I called the service to input so many codes in; 2. the activated phone didn't work; 3. by calling the service again, said the SIM card in the new phone is not from TracFone, and the SIM card have to replaced by the card they sent me. 4. the old TracFone could not be reactivated. So, I have no phone for days, and the new SIM card is still on the way, and it has already been 3 days. I tried to give out the current phone number to make my new phone work, but the answer is no. The service suggested me to buy a $9.99 new TracFone phone from the store, to use temperately with a new number until the SIM card arrived. What I really don't know is, the new shipped SIM card could work or not? By the way, the customer service call needs more than 10 minutes to wait.

I had my phone number and minutes transferred from my old Samsung to a new LG. The transfer went smoothly and after two days of use, the phone read SIMS unregistered. After 72 minutes of entering codes and testing with Tracfone, my phone does not work at all. I have a blank screen now. Tracefone now wants to change my number. I would like the phone back to the service I had yesterday until about 12:00 pm. Any assistance you can suggest will be greatly appreciated.

I purchased a new TracFone with more features for my husband. I just got off the phone with a supervisor named Madeline. I asked to speak to her because the numerous phone calls and hours wasted this morning speaking with other representatives were not helpful. We were simply trying to activate the new TracFone, which was not able to make or receive calls. However, after speaking to a supervisor, this is the best "solution" they were able to provide.

I tried to get my number and minutes transferred form one TracFone to another new TracFone . After being on the phone for about 40 minutes, I was told that I could only transfer 418 minutes of the 810 minutes on my phone. He kept telling me that I had transferred before. This old phone is the only Tracfone I have ever had. I intend to use up all these minutes and have the phone turned off. I see how they make their money. You buy the minutes then when you buy a new phone they keep half the minutes you have already bought. The old phone is not like the new one. You don't get double minutes; you only get what you paid for. So I think they should transfer all the minutes.

I bought a TracFone, and called to activate it, and transfer my number from a different carrier. The tech I talked to, said it would take a maximum of 24 hours. I called again after 24 hours, and was told they needed 2 more hours. I called again, and was told they needed 3 more hours. I called again, and was told that they still needed an additional 48 hours to transfer the number. I told them in no uncertain terms to cancel the activation, release my number, and forget I ever tried to do business with them.

I am disgusted beyond belief. I've been a TracFone customer for probably 10 years, but they have apparently put customer service to sleep. In mid-December, before my Straightalk (TracFone unlimited) ran out for the month, I "started" calling TracFone to get off the unlimited, and go back to a regular TracFone. I should have just gone to another company, but who knew. They had a phone listed online, that I thought would be good for me (they constantly change). I spent all day on the phone with TracFone customer service for two days (my stupidity), before they found out that they didn't have the phone they were advertising in stock. So, they sent me an alternative phone, which is terrible.

They have two buttons, Angry and Dissatisfied. I couldn't select both, which is a bummer. I bought a new TracFone four days ago, LG501C, not the most expensive but still a pretty good looking phone, a gift for being the top of my class. So I went to activate it online, but a brief millisecond power outage came and turned my computer off (you know what I mean).

The new LG 800G is defective and you will not be able to check your voicemail due to the touch screen. It will lock up and prevent you to enter your password. I was told by a TracFone supervisor that the phone is defective and will not allow this "feature". He agreed, the phone is useless, but yet nothing can be done. He, of course, was of Indian decent and I could not understand his broken English. But every time I've called TracFone, no one speaks English. I'm in the process of filing a complaint with the BBB. TracFone is a ripoff, do not waste your time or money.

You cannot check your voicemail on this phone! The phone will "lock up" and by the time you unlock it, it's too late to retrieve messages. The "touch screen" is not built to handle the "unlock" key in a timely manner! I've been on the phone for days with TracFone, (the main number being 1-800-). A "so called" supervisor, Inarlifred, told me, on 01/14/2012, the phone is not "built" to access voice mail due to the touch screen. The LG800G is defective, and yes, they've had many complaints on this.

I attempted to purchase a Samsung T130 FROM Tracfone with free 60 minutes airtime and double airtime for life on January 7, 2012 on their website with a debit card. I was charged double for the order phone the next day. I received the phone. I called to activate it. They had no record of my tracking order. On January 13 online website activated the phone with a different serial number for twenty minutes instead of 120 minutes I paid for and the phone still does not hold in its memory an assigned phone number! I bought airtime and didn’t get it. I want a phone number and I don’t have one. But I am out the agreed payment.

I needed to find out when my due date would be. After buying some new minutes from somebody in Colombia we were cut off. And I finally called Vanessa in the Philippines. She was very helpful. She helped me navigate my Motorola cell phone and was exceptionally useful in checking my account and making sure all my concerns were taken care of. I finally understood how to operate my phone! Give her a raise!

I wanted to upgrade my TracFone to a qwerty TracFone and transfer my minutes and keep my old number. After three days and talking to at least three people, who were very difficult to understand, my minutes were transferred. But the next day, my phone stated that the SIM number was not registered, and I could not use it. So, again I waited on hold, a half hour to talk to someone, and again, he was difficult to understand, but he told me that I could not transfer my old number now, and he really could not tell me why.

The minimum rating option is 1. I would say minus 10. The chief executive officer of TracFone, F. J. Pollak, made $16.6 million (according to Bloomberg) and TracFone cannot handle a $100 online internet transaction. By the way, the corporate office phone number is 305-640-2000 or 800-876-5753 or 800-339-9345. I ordered a free phone and three months prepaid usage card on the StraightTalk.com website on January 5, 2012. I checked the status everyday (in process) and finally on January 10, the status was changed to cancel.

I received a new Tracfone for Christmas 2011. My old phone battery would not hold a charge. I called support first time to set it up, transfer minutes from old phone, add new minutes and dbl. minutes to new phone. I gave first rep all the info and he said give it about 7 days to set up. I gave it 2 weeks, nothing. I called back the second time and a girl went through a lot of codes. I got a code 5 and she said she could not do. There were errors on her screen, so I was transferred to another rep who added my service days.

When I reactivated this lousy phone awhile back, I was told that my previous purchased minutes would be reapplied to my newly purchased minutes, as I had let the year date lapse. The minutes were never reapplied. Some customer service agent from India, flat out lied. That's right, any minutes purchased, will never be returned to a costumer, if the TracFone year date lapses, and one attempts to reactivate a TracFone. I just now attempted to purchase 400 minutes, and was supposed to receive 250 bonus minutes with the purchase.

All complaints listed on this site have merit. No use for me to go into details of my experience with TracFone. The feds should shut them down. They want you to get so mad you will just give up and they can steal the minutes and time you have bought. Beware of scammers like these folks!

6 months ago, I added a third phone to our Family Value Plan. This plan came with double minutes for life. Every month since then, I have had to spend 1 hour-2 1/2 hours every month to get the minutes on that phone. First, they never doubled it. Then the last two months, they dropped the phone from the plan with no warning, didn't charge for it or give the minutes and I can't add it back on to the plan until 3 days before the next payment date, which is often erratic.

Why would I rate my overall experience? TracFone doesn't deserve any stars. I would rate it -99,999. Tracfone has the worst service around. The only reason I have them is because my parents say they are the cheapest. Okay, so this is what happened to me, I turned off my cell phone one day because I was trying to concentrate on my school work, and I couldn't with everybody texting me. So the next day I went to turn on my phone and it wouldn't turn on. So I called TracFone and they sent me a new phone.

I bought a tracphone for $17.99 3 years ago because it was advertised as "free text messaging." I contacted the company "tracphone" about the phone. There is no phone number in the phone. I haven't activated it yet but they are telling me there is no such feature free texting. Well, when I bought it, there was advertising on the package with "free texting." This is false advertising. It's the only reason I bought the phone.

I have 3 Tracfones for my family. Recently, we noticed that my daughter's phone went from having service days until August 2012 to being inactive due to not enough service days! For Christmas, I bought 3 new phones and in trying to activate them, the website will only transfer 240 minutes and 87 service days regardless of how many minutes and service days are on the phones. One phone has 1297 minutes and a year of service days!

I hate giving Tracfone even a one star rating. If I could give them a negative 9000 rating I most certainly would. My favorite part about the whole Tracfone scam is that even when your texts don't go through, it still subtracts all of the appropriate minutes which is just lovely when you're sending a two or three page text, let me tell you. 0.3 minutes is subtracted per SMS page sent. It's just great when you finish typing a three page long text and go to send it, it tells you that it was unable to be sent. Only to return to the main screen to see that the ****heads still stole 0.9 of your minutes from you.

Nightmarish! My experience with Tracfone customer service and refunds at all levels has been a nightmare. About November 7, 2011 I called to get minutes, which at the end of the call did not show up on my phone as usual. I told the agent and he said "no worries give it an hour. I gave it 10 hours and there were no minutes. I called the next day and they had no record of the prior transaction. I repeated the transaction. This time I got my minutes directly. Unfortunately I was double charged for the minutes. I called several times to get a refund on the second charge and this is where the circus of instructions and calls and hoops to jump through started. All together I have spent about 6 hours on the phone.

I purchased minutes online for my TracFone and the transmission failed on my computer. Before I reentered the information, I decided to check my bank account to see if the charge went through and sure enough it did. I waited a few days to see if my charge would reverse itself on my account, but it did not.

I had to have a new phone sent to me old phone went out could not see any information on it. They shipped me a new phone same phone number and would not transfer my minutes over to my new phone. I am very disappointed with the company and have told everyone about this that I meet. I will no longer by anything that is associated with TracFone. This is not a good way to conduct business as you well know again. I am done with TracFone.

My TracFone stopped working and had 277 minutes on it. When I ordered a new TracFone through our state's low income program, I lost all of my minutes. The manager said that my old phone was coded as "stolen", and thus they couldn't give me my minutes back on the new phone. This was despite the fact that I had sent the faulty phone back. Even after acknowledging they had received the faulty phone back they would not change the code, from being tagged as stolen, and would not return my minutes.

On 12/14/11, in the evening, I heard something going on with my phone. Each time I looked at the phone, it went out of sleep mode to completely on. After this happened three or four times, I held the phone in my hand and noticed that I lost about 125 minutes. I contacted Tracfone and they had me check my phone, push certain buttons to get certain codes. The person on the phone said that when I had the phone in my pocket, my movement must have dialed phone numbers.

Bought Tracfone from home shopping and called to activate and keep my old Tracfone # and minutes transferred to new phone. Old phone now is dead. Waited 5 hours and phone beeped. It said activated. I checked for the min transfer and it not theirs or the old number--its a new number. I called customer service (English is their 3rd language) and told them that wrong # was in the phone. They said it was pre programmed according to shipping zip code.

The Customer Service Department is horrid! I bought a new phone and asked to activate the phone as it was not able to do it via phone. I had to keep repeating the information. My phone was not activated so I called again then it became active and was able to use. All of a sudden, a new phone arrives from Tracfone - addressed to a name that was obvious there was a language barrier. I returned the phone - unopened.

I bought a new TracFone over the web in September of 2011. After I received it, I called to activate it, asking for my old number and minutes from my old phone. After being on my land line for hours, still no progress. Finally I gave up. Just short of the return time for the new phone, and returned the new phone, asking for a refund and contacted TracFone to reactivate my old phone, and transfer those minutes. Oh sure, I could do that! They would have to send a new SIM card.

I ordered my daughter a new phone on the tracfone site. I received the package yesterday and they sent me two phones by mistake. I planned on returning it the next day. The next day, I did my normal things and I check the bank account like I do everyday. They charged me for the second phone that they sent me by mistake. I called customer service, I was cut off the first time. After getting someone on the line, I was transferred three times before I got the returns department. I asked for my return right away because it was their fault and they told me not only will they not return my money until they get the phone back, they want me to pay for the shipping! They screw up and I have to pay for the shipping! I'm really seriously thinking about going to another prepaid service. Not only was the guy really hard to understand (must be from India), he acted like I should just deal with it. This is the last phone I buy from their company!

Seemed like a great plan until I discovered minutes not deducted properly. For 41 seconds of usage, approximately 5 minutes were deducted. Makes you wonder how long that has been going on unnoticed.

I bought a TracFone. It was defective. The SIM connector had a broken pin, so the SIM wouldn't work and I couldn't complete activation. Since online activation wouldn't work, I called support, none of which spoke intelligible English.

I bought a TracFone last month and the reception is so bad that nobody can hear me on the other end. I have spent most of my minutes repeating myself when I use the phone. I phoned "customer service" which is a total joke. None of the people can speak English and I was transferred all over the place. They told me to return the phone to the store where I bought it and the minutes were not refundable! They need to be reported to the FTC, BBB, and sued! I intend on filing complaints with the appropriate state and federal agencies.

The advertised price is not the price. Nowhere did I see that there is a $4.99 "processing charge," thus the consumer should add $5.00 to the price of the phone. This unwelcome surprise does not come until the end of the time-consuming process. Also they tried to charge for shipping when the first thing you see on the TracFone website is that shipping is free for orders over $20.00. I almost cancelled the order but had invested so much time on the phone that I told them to go ahead with the order. The phone tech was good enough but the accent sometimes left me wondering.

This is simply criminal. The phone with double minutes was deactivated. I spent 5 hours of calling to have phone reactivated and double minutes restored only to have three separate "managers" assure me this would be done. The last call ended after at least four people on the other end of the phone could be heard laughing. The operator/manager was unwilling to give me her name or operator number or a supervisor (claiming that as the manager, she oversaw the supervisor) to talk to, even though she took at least 7 breaks in our previous conversation to check things out with her supervisor.

Darlene requested a new phone with her phone number attached to **. We were assured that the number will be on the phone when it arrives. It wasn't again. I called the 1-866-234-4357 with assures this would be resolved and a new sim card will be sent with the # attached to the sim card. Again, it wasn't. I have been lied to several times. This is switch and bait and against the law. This elderly lady pays for her minutes every month. She is on a limited income.

I have used Tracfone for approximately three years. Over that time I've had issues with buying airtime cards and not seeing the minutes show up, having to call customer service and spend upwards of an hour or more and go through an overly complicated process of adding codes to the phone in order for it to process the airtime and work. I've not had this issue for more than a year.

Customer service is something Tracfone does not have the first clue about. It took over an hour to move minutes from my lost phone to my replacement phone and while now I can make calls out, I still can't receive calls and no one to talk to. What a joke they are.

I ordered two new Tracfones. One I have activated, and the other I decided, I would like to return. According to their literature, it is no problem to return an item within 30 days for a refund. When I called the company, they told me that since the two phones were on one invoice, and ordered at the same time, and they cannot give me a refund on only one phone. I spoke to two different departments who told me the same thing. I am very frustrated. How can this be legal?

I'm almost certain this is a waste of time, but I have had a few TracFones in the past with little problems, but now I had reactivated a phone I had used before ( not broken, in good condition ).The phone would not work, but would eat up my units when I tried to use it, and I was always on roam while at home. I reported this problem a few times online (could never actually speak to a real person).

For over a month, I have tried and tried to resolve issues with these idiots. I can't access my voice mail and the instructions are **! The customer service is located in the Philippines and all are idiots, none have a clue. You have to have 2 phones to set your voice mail up! They keep saying, "We will fix it," but they don't do anything. Don't buy a TracFone as they are liars and are committing fraud as we speak. Here is what I had to say to them to get a response from management, which still was worthless!

Have used TracFone for many years without problem. Purchased a new phone and was unable to activate online or by telephone. Telephone call noted that due to high volume of calls they were unable to activate phone at this time. I was told to use the Web-site. Tried at least eight times before I gave up. E-mails to the above were unable to be completed. I've had a phone for four days that I'm unable to use. This is unacceptable and must be addressed!

This is only allowing me to complain about Activation Problems, but there is so much more to this story! The bottom line is, "Buyer Beware! " Straight Talk owns TracFone so what you get for one, you also get for both. If you are looking for a way to spend $200.00 for a phone that turns out to be a total piece of junk, weeks of lost time without service while waiting for your piece of junk to be replaced by yet another piece of junk. Absolutely no customer service representation or straying from the "script" they are trained to follow, then you have found your dream service provider.

Poor service. Last time, I purchased an airtime. They called me back to thank me three times at $1 a piece. Then, I get multiple numbers on my missed call list. I don't know who they are so when I press view, it charges me $0.50 per number to see. Then, if I call the number to find out who it is, a phone solicitor charges me for that too. It seems that it takes several pushes of the button to end calls--it takes 3 to 10 seconds each time. It adds up. Then, to complain or try and fix a problem on 611, they charge by the minute. They nickle and dime you to death, and I wouldn't be surprised if they sell my number to solicitors.

I have a replacement Straight Talk phone and the screen just went white. When I called the customer service, they said that I can send the phone back. They will send the replacement once they receive the broken one. After a week, I got the replacement an it had a SIM card. I called to get phone on. To make a long story short, I can't use my SIM card in the replacement phone. All the information I had is now lost! Straight Talk just said, "We don't have a way to transfer your information." Now, all of my information is lost and I have no way to retrieve them--no phone number, no pictures. I am sending the phone back because it is of no use to me. This is a rip-off service/business. Someone needs to file a class action complaint because I am sure that I am not the only person this have happened to. This is the kicker--I have the phone number on my resume because I am out of work. This all I need. No phone, no information, no job.

Tracfone was supposed to be local calls and I have seen double and triple minutes when away from home taken away when talking. I went to upgrade and buy a new phone, only to be told that I cannot buy it due to my address not coming up in their outdated system. I live in ** and they can only find this as Olyphant, PA with this zip. Over 3 hours on the phone to no avail and them telling me that I cannot purchase a new phone from my address. Tracfone is finished with me. I told them to call the post office with my address but instead, they decided not to sell me a new phone unless I had it shipped to an address different than where I live. How ** these people are! Do not buy from them! You only get customer service in South America and cannot understand what they are saying. I finally got a supervisor, only to be told the same thing. They could have verified my address easily with the post office but refused as it did not show up in their records. Stay away from Tracfone!

I got a new Tracfone (same style, the old one died) and had number and minutes transferred over. I asked 'Joan' if the double minutes for life would be transferred and she said yes. I also recorded the conversation as well. The next day, I bought extra minutes and no double minutes. I called Tracfone, was on call for 37 minutes, the CSR's reason for the wait was her "program was not coming up, please give me one more minute". That was continuous until the call was dropped. I called back and I was on the phone with "Jason", it has been 23 minutes with him. The reason: I am looking for your pin on your phone for the double minute life. I asked him to just look on the computer and the info will be right there. He said, "Oh no ma'am, I have to go through each transaction to find the pin". Like ** he does. I am a Network Admin, give me a break!

I tried to transfer one number to a cell phone. They advertise that they can do this without problems. Wrong! I had to get a new cell number first - of course this starts your service date. Then I tried to transfer the number - "No problem." Wrong! The new cell number disconnected immediately. The home number rings busy, and I cannot call out either. The cell could call out with the transferred number, but no one can call in. I called customer service and had the new SIM card mailed - called back 24 hours, and 24 hours later, it was air-mailed. Called back in two days. Finally, seven days later, there's an email at 12:03 AM from AT&T which said that the number has been ported in and that it was good to go. Wrong! It worked until 8:30 AM that morning. Everything was fine, then I tried to email and it said, "Unregistered SIM." Their customer service is useless - all she kept saying was "however" every two words. Seven days then, now another seven days, and then 30 days.

I am a 67-year-old female. I purchased a TracFone from HSN with years worth of minutes. I only use it for emergencies. When calling my 75-year-old husband with an emergency, he did not answer as it said a Steven ** was calling. I have called HSN who gave me no help as they said they were not in the phone business, only partnered with TracFone to sell it. These are the people who on TV stress they want their customers to be satisfied. I then called TracFone and was on the line for 40 minutes with someone who could barely speak English. The final answer was it would be fixed in 72 hours. I gave them a week and then e-mailed TracFone with the info. Now two weeks later, the problem is still not fixed, although the name has changed and is now "Townes **". That is not me!

By all means, do not buy a TracFone! Unfortunately, I bought three of them. First thing I noticed is that the owner's manual is useless. Second, although the point-of-sale literature clearly stated that the per-minute cost was .10 (and therefore .05 with the double minutes for life feature), I have never seen a minutes card that costs less than .067 per minute, even after all possible bonuses have been applied. Third, I noticed that I was charged minutes even to set up voice mail, the contact list, and speed dialing, even though the actions didn't involve making a call.

I am beyond frustrated and just down right pissed! I have spent 14 hours total in three days to get absolutely nowhere. It's a simple request. I purchased a new TracFone and want to transfer my number and over 1,000 minutes from my old TracFone to the new one, only to have them say "I'm sorry, that appears to be a Straight Talk serial number." Okay, just how stupid do they think I am? I know enough not to buy a different carrier's phone (actually, TracFone owns Straight Talk). But this is a TracFone!

I wouldn't even give them a star! I bought two new phones from the TracFone store. I changed my mind, and I immediately sent them back. Today is October 14, 2011, and they received them on August 24, 2011. After about twenty phone calls and hours and hours on hold looking for my refund of $63.79, TracFone gives me a new case number, and I was told repeatedly that it will take 30 days, then 30 business days, then two billing cycles to get my refund. I still haven't received it. What a horrible company. Do not buy anything from them!

I bought Double Minutes Card which cannot be used on my phone. I was going to give it to a friend to use, but the pin is not a registered number according to a TracFone rep. The store I bought the card from said this has happened several times recently! I have called TracFone as well as the manager, and I was told to fax everything. I have not heard a word by phone or email.