Tracfone Reviews

It's been 3 weeks since my mom's TracFone time lapsed, she had a 2-year re-up last time and got distracted. She has about 2400 minutes left on the phone. We thought this might be a time to upgrade from her Motorola C-139 to some other kind of phone with a panic button and a camera and speaking buttons. While researching that, I found out that that 2G/3G phone will face a severe loss of 2G coverage before the end of 2016. 2G will cover many areas nearby, but once that's gone, 3G will only cover about 5 miles from around my downtown until you get to another large town 15 or 50 miles away.

I signed up with Straight Talk from Walmart and bought a Moto E phone. The phone quit working in a little over a month. My fiance called Motorola, who said we needed to call TracFone. After being on hold a long time, and being cut off a couple of times, she was connected with the rudest customer service person we've ever dealt with. He had a strong foreign accent and was very hard to understand so of course she asked him to repeat himself several times. He then said, "If you don't pay attention and start listening, I'm going to hang up on you." She told him he was very rude and she'd like to speak with his supervisor. He told her he wasn't rude and he was in-charge.

I bought the TracFone for my daughter for her 10th birthday. The retailer set it up for her and the first 90 days were good. Phone worked well. Then her minutes were going to expire, so I bought a 120-minute card for $30.00 and went online to add airtime. I followed the instructions and her phone got a text from TracFone saying "Thank you for adding airtime." I threw out the card because I figured the phone was all set since we got that text, but a week later I went to call her and there was a message saying her phone was deactivated. I called customer service and they went through "their records" and said there was no record of me adding airtime and that I would have to buy another card for $30.00. I argued with them telling them about the text TracFone sent and they told me it was from another phone company (huh?).

For short conversations less than 10 minutes I noted that deductions from available minutes are greater than 15 minutes. Is there a initial charge of 5 minutes just to receive or make a call? I appreciate SAFELINK for providing a phone during my unemployment but it is frustrating as I use my phone for my job searches, to find that anyone contacting me for my online applications, may talk to me x minutes and my phone deducts x + 50% x. Is anyone else seeing such a large charge of minutes?

I called Straight Talk aka TracFone 2 weeks ago to transfer my daughter's phone number. The idiot transferred MY number and I'm still waiting on New SIM card... no customer service, heavy accents, and more excuses why they WON'T do anything than why they can. Hate their customer service dept!

I have been on TracFone for many years and lately (since they started having Android phones) it is a real HEADACHE to upgrade phones!! There is a real STRONG tendency for them to STEAL MINUTES that have been built up!! My TracFone is used for backup and GPS primarily and I had over 3000 min/texts built up and this last service period I did not get a reminder that the end date was coming up. And when I reactivated it a few days after the end I lost OVER 2000 min/texts and had to contact Tech Support to find out what was wrong. They "went through their records" and CLAIM that when I activated my current phone it only had 949 minutes approx, but the MY ACCOUNT app had reported within the last 45 days that I had OVER 3000 minutes on it!!!

It ask you to push the number one for English. But you don't get anyone that speaks English, it took over 45 minutes and 2 people. Just add minutes to my phone. I must have gave them my card number over 10 times.

Every few months I go through the same stupid thing. I slowly realize that texts sent really have not gone anywhere, and that texts sent to me have gone unreceived. Even with a full set of signal strength bars outgoing messages get caught in the "outbox" and multiple resending does nothing to change that. I dread the thought of even calling the worst on the planet Customer No-Service, mainly due to the incredibly poor English available, either online or God forbid, on the phone. I have sent them an email, which is normally useless, seriously wondering if this thing will flush down the toilet. Stay away from this company at all costs, or better yet, just take your money outside and burn it yourself to save the time and aggravation.

I bought my cellphone yesterday at Wal-Mart. My cell phone won't charge and went up to Wal-Mart asking if they sell battery for it. They told me no they don't. I spent $40.00 to get the cellphone and the minutes. Now I can't use the cellphone.

Since day 1 I found out that this particular phone does not work in my area. I am on a very tight budget but still need a phone. I contacted service department which is located outside the country, on Monday, July 6th, and they said they would send a replacement which works in my area, within a week. It never came. I called again and was promised a replacement by the end of the week via FedEx. It never came. I called again and was promised top priority and expect replacement phone by Friday, 7/24. It never showed up. On 8/3 I called again and was promised (don't hold your breath) by FedEx on Thursday 8/6. Guess what? The day has ended and still no phone. Promises don't mean the same to some as it does to others. Maybe this is a way of telling me that I don't really need a cell phone.

My wife noticed one day last week that over 300 minutes were gone when she turned it on. She always turns it off during the night and checks the minutes remaining when she turns it on. She has a basic phone (LG221). I contacted TracFone so-called customer service. After an hour and demanding to speak to a supervisor 10 times I was told that the minutes were used and unrestorable. I requested the call detail records to see who was called, for how long and when, and I was referred to a recording that basically told me to forget it.

3 weeks, 3 to 8 hours on phone just trying to have my home number to my cell phone number. Their reps do not know what the other rep is doing, keep transferring you to different dept. Honestly even when they call you leaving a message you cannot understand what they are saying. After all this they took my prepaid minutes and I or they cannot get them back to me. Just horrible service. I am still without a phone. Do not buy this phone from QVC or HSN.

Not much to say! Unhappy with how they WEREN'T handling problem I was having. To switch servers I had to get Tracfone "unlocked". Tracfone refused to unlock my phone thereby forcing me to buy another phone. You think when you buy a phone that it is yours? BUT in this case it isn't yours, it's Tracfone's!!!!!

I called customer service and made me wait an hour and a half to even talk to a manager.

I had an email clearly stating that I had a promo code that was still valid. They tried to tell me it was expired. I decided I didn't need their service considering they were false advertising and I looked on here and saw that it has happened to others as well. Today is 8/5/15, note that exp is 8/8/15.

1st phone went back, they sent a refurbed - one that was bad. In talking to the Asian call centers they kept screwing things up more and more until I lost my minutes and service days and then the phone number I had. For all this I got to wait online for over 4 hrs on Skype as all my phones are thru TracFone and were either broke or no longer activated do to them.

I have used Tracfone for about 3 years now. Their customer service, in the past, has been tolerable but never good, because their reps always have foreign accents, so I constantly have to repeat myself and ask them to repeat themselves. Today, I was on hold for an hour, before finally being answered by a customer service rep! And then, as usual, the person was a foreigner (presumably in India) with an accent that was difficult to understand, and who did not understand me very well.

I received a text on my phone to add a 120 min card and receive 60 min free. I did that even though I did not need the time. They would not give me the 60 min because they said I had a smart phone. It didn't say anything about that in the text I got. Customer service was very rude. I'm very tempted to change plan. I will not recommend TracFone to anyone!!! Very disappointed in their false advertising!!!

This is the 2nd time this has happened to me in Charleston SC. Text and calling stops working. No service or it reads Network is unavailable. This has been for 36 hours now.

Bought phone for the first time from TracFone. Now, when I try to email them, I am told my serial number and phone number (ID) are invalid. The beep phone will not hold a charge. The rep on the phone (heaven only knows what country she was in) told me not to charge the battery for too long. She also said it was hot because of all the services on it. If the battery doesn't hold a charge for even 7 hours, what good is it?

New Tracfone android constantly drops calls after 4 minutes of conversation. I called them and finally got a person and she said it was because my minutes were low. I bought air time X3 in 10 days and she said the computer registers that I was low on airtime. I really do not think I used that much because I track the length of my phone calls. In fact, even when I have over 100 minutes, it drops. I'm thinking I should drop Tracfone. Dropped calls are extremely inconvenient and embarrassing when you have to have a phone for your job. A matter of safety too.

I have medical issues and need this phone, I've called company several times about the dialpad screen disappearing when trying to dial a call. When I make a call and are prompted by computer to put in numbers the screen appears then just as quick disappears, the call continues but I cannot put in numbers because the dialpad disappears. I thought at first it was just when I went for voicemails, but it does it anytime I use the dialpad.

I have had the same TracFone for 4 years. Starting a month ago, TracFone began arbitrarily deactivating either my phone or the phone number. When I would go online, the service was unable to reactivate it. I have called six or seven times, waiting long periods of time while the technical support walked me through the exact same process, time after time, in order to figure out what happened and to reactivate the phone. The first several times they succeeded in reactivating the phone temporarily, but never did it show the phone activated on their system. Starting a week ago, the phone was deactivated yet again, and I have spent two long sessions on the phone with technical support and their managers trying to fix the problem. They are very polite and very apologetic, but at the end of the hour and a half (or more), they give me another number to call (a trouble ticket) and ask me to call back after 2-3 days.

I have been a loyal TracFone customer for over 10 years, I have (had) 5 lines with them. I have had problems with their customer service lately and today was the breaking point. The phone my mother-in-law uses was mysteriously deactivated about a month ago. Calls to TracFone eventually resolved the problem. It happened again today. I called expecting the same resolution but was told I needed to buy more minutes. There were still 900 minutes on the phone. I asked for a supervisor, one came on the line and then the line was dropped.

I've been using TracFone for 2 1/2 years. 4 of my family members use them. As my kids grow older, they all wanted an iPhone. So with a great deal going on at Verizon, we all switched over. The process of trying to combine all mins, text, data and service dates from all 4 phones into 1 for my youngest son to use was simply hell! Making a VERY LONG story short, let me summarize their screw ups. First, they can't find any record of minutes on my daughter's phone, except for service dates. So there, I lost over 3500 minutes. Then after getting a new number for my son on my phone, with everything looking good, having my min, text, data, and service dates all properly in place, I then want to move all the remaining mins, etc. from my husband's phone to my phone, the system wiped all mine completely out! That's more than 3 years of service dates!!!

I have a ZTE Valet from TracFone and I have been a customer for over a year. Enrolled in the monthly value plans. Time after time at least once every month or 2 I suddenly become aware I am no longer receiving calls and texts to my phone. This goes for incoming and outgoing. This time it has taken 3 calls back to tech support all involving the same thing. The previous call had me do and now will be going on the fourth call in to see if I can get this thing working properly. So annoyed that for no reason at all. This happens again and again just out of the blue and I always have my billing current and status good.

I am a senior citizen and working with TracFone was the worst business experience of my life. We were customers for years and I ordered a new smartphone. I was satisfied with it so I ordered another identical model. They tried unsuccessfully for seven days to activate it. Twenty or more attempts, numerous lost contacts (hang-ups?) and had to start over. They would not give a reference number to pick where you left off. They just kept trying the same thing over and over again, following the same script, with the same results. Their end would say the phone was activated but no calls could be made in or out. No matter what number was called it connected to the TracFone activation service.

Paid for minutes online at TracFone web site. Was billed and charge. Went to post at my bank. Called tracfone customer non service and was told no record of sale on file. Also they told me something is wrong with my computer and bank. I called three times same outcome. My bank said that I have to dispute the charge. Tracfone says never happen. I guess they will have a record of the disputed sale when my bank goes forward with this. Meanwhile no phone service while everyone figures out what happen. Bank says takes up to 90 days. I will not use tracfone ever again. The name should be crapfone!

TracFone customer service refuses to explain or fix problems (hours wasted). ENOUGH... complaints are HIGH. I say Class Action. We need to demand fair business practices from a company making millions off low-income people. Let me know?

I bought a new TracFone and have been working with customer unservice for 2 days to activate it. CSR are rude and hard to understand, when I ask what exactly is the problem they just recite a "script." Now I am told to wait another 24 hours. My old phone has been deactivated and new phone not activated yet. Wonder how long I will be without phone service? I'm tempted to leave TracFone and go elsewhere, they used to be reliable.

I have had tracfone for my son and nephew for about 7 months now. Every month there is a problem with billing, the auto payment for the family plan. I call to get it fixed and spend over an hour every time with a person I can hardly understand just to get them to figure out why they had a problem processing a payment in our account that had plenty of funds in it to cover the low fee. Every time they tell me that I am no longer on a family plan! Getting the issue resolved is always way more difficult than it should be as they ask me questions I know they can figure out on their own by just looking at my account.

I just got off the phone with Tracfone after 30 minutes. I recently purchased a new Tracfone and wanted to transfer my number and services to the new one. I have been a Tracfone customer for many years. Never had this problem before. On my first call to Tracfone several days ago (I was on for almost an hour), the rep told me the phone I purchased would not work in my area??? Anyway, they (Tracfone) would send me another with a SIM in it that would work. OK... I got the phone yesterday (a refurbished one) with the SIM card. I called today to get it activated, and this rep tells me nope it won't work in my area and they would investigate the problem... Well guess what, it still has no coverage even with the new SIM card. I'm DONE!! I will use the minutes and air time I have left, return both the other phones, and go to a different service!

I purchased a phone for my office and noticed minutes kept coming off that I did not use, so I shut the phone off. I just turned it back on and ALL my minutes are gone!!!

Company is not customer friendly. Lost phone during move and it was deactivated. Located phone and wanted to reactivate it as it has over 2,000 min left. Granted it was over 60 days since active but have medical hardship and need phone. Company rep did not offer any consideration to allow reactivation even though I offered to buy more airtime and get a new number. No refunds, nothing.

I've been a TracFone user for probably 10+ yrs now. At first it was a great company. Every transaction (adding mins, tech support, etc) went smoothly and the equipment (phones) worked great!! Lately though I've had nothing but problems. I replaced my mom's TracFone with a new one and I'm not kidding I was on the phone for a total of probably 4 hrs over a 7 day time period just getting her minutes transferred and the new phone activated.

Bought 2 defective TracFones and 2 cards which were unusable due to the phones being defective. TracFone customer service would not issue a refund.

I decided to get rid of my iPhone and simplify my life. I got an android touch screen phone through TracFone and bought air time. I should have known something was up when I noticed the only options for air time cards (to enable the phone) were 109.00 or 125.00. Seems a bit steep, but I did it anyways. And so began the saga. I received the phone, and followed the online prompts to activate the phone. I ported my number over from my other carrier. Or at least I tried. From the start it was nothing but problems - I couldn't call out, then couldn't receive calls. Then I could mysteriously only get texts from other android users (AKA - no one I know) yet all the iPhone users couldn't text me. I started getting spam multimedia texts almost instantly. I called "customer service" a total of 4 times to fix the problems, and was never able to connect to a person who knew how to fix it, despite talking with "supervisors".

You would think it would be a simple thing to transfer my old TracFone number and remaining minutes to a new TracFone. I purchased a phone from TracFone foolishly thinking it would make the process easier. When the new phone was purchased online the sales person said to be sure and let them know I wanted the old number and minutes transferred.

I bought a new android TracFone phone and was under the impression that I could transfer ALL of my unused minutes from my old TracFone phone to my new TracFone phone. They only transferred 60% of the unused minutes to my new phone. I call customer service and they told me that the 60% was the correct number. I emailed them and they ignored my emails. I called customer service again today and they put me on hold for 30 minutes and finally told me that I was a liar. I told them I would file a complaint and then hung up.

A couple of years ago I bought a new Tracfone (a second one). This time I bought an LG440G and either the phone is a piece of junk or as usual and more likely horrible Tracfone service. I have had some minor issues with the phone but most were resolved with an email or phone call. But the one constant issue since the day I bought it is the text messaging severe delays.

Lost my phone, bought a new phone, can't get it to register. Their website is one of the worst I have ever tried to deal with. It won't let you add minutes, it won't register your phone, it is absolutely impossible to deal with and there is no online customer service. If you need customer service you have to CALL them (which I can't do because my phone isn't working.) And if you use your phone they charge you for the minutes you use to call them.

I cannot believe this company is still in business! Customer service reps are outside the U.S. and it shows, painfully. They are so intent on following their script when I interrupted (had to interrupt because the CSR never took a breath) the CSR was completely thrown off her game and could not answer my question. He/She kept going back to the script always starting with "I'm here to help you". Problem is, they never did "help me". They CAN"T help anybody until they are trained! Help yourself, your company and your employees by teaching them English (I am calling from America), they should know their products (repeating the same advice that doesn't work over & over again tends to get frustrating to the caller). If they don't know the answer to a question they should say so instead of just making something up (this happened to me on 4 occasions).

Purchased a TracFone LG306G for wife for those times it sure would be nice to have a phone now. Went thru the online process to activate the phone, which seems a little bit arcane, but did not know what the phone number was. Created an online account, and saw that there was an area that needed an update. After the update, which was on my part to input a long string of numbers, I saw that it was asking me to go thru the motion again. OK, I was thinking perhaps this is a 2 step update.

I called to transfer a cell phone to a new TracFone the VA gave my husband recently. Should have gone online to do it without taking to their horrendous reps. I initially spoke to an agent in the Philippines, but we had to quit call due to connection problem. Delay was very long between sentences. I redialed and got Sarita from Belize. From the beginning her arrogance and unbelievable rudeness made my jaw drop. She said she could "read" people so apparently her psychic awareness showed I was not one that she cared for. She also said she wanted my personal password. When I balked at that, she said "never mind - I don't need it." After a few minutes of not going well at all and my BP rising rapidly, I said I could call another rep. I had a baaaad feeling. Guess I was getting psychic! I then got Ross ** from the Philippines. He was also very arrogant and I was beginning to think it was me. But since I hadn't said much, I knew it wasn't me.

Few years back did not have cell phone. Was told about prepaid. Thing was had to use 3 minutes of time for a 24 hour period to get started for the day. Found out that TracFone did not do that. Had a 1 minute minimum no matter how long was used. They had good plans which meant plenty of minutes and plenty of time. Bought my first phone which was a Motorola. Phone worked fine and minute plan was great. Got a lot of minutes at a good price. Decided a couple of years ago to get a upgrade phone by LG. Got to keep all minutes and benefits. Could call anyone from my living room. Got plenty of "bars" and good reception.

UPDATE: After posting my review I was contacted by Tracfone on line by their resolution team. I explained my problem again (no incoming text messages or incoming phone calls for three weeks). The first person (there seemed to be several people taking turns) had me empty my voice mail box and set up a new one. Then asked if there was anything else she could help me with.

If for any reason that I miss my phone call (like working all day and don't get to tend to personal phone), people who call me can only leave up to 19 messages. After the 19th message, Tracfone will respond to the 20th call that the voicemail is FULL and the person can't leave a message any more. I need for my phone to be able to accept MORE THAN 19 voicemail messages so I called Tracfone customer services and after going through 2 broken-English speaking agents and waited 27 minutes I finally was told by another service representative that that is not Tracfone's problem. Tracfone has nothing to do with it. It depends on the "tower" where I am. In other words, they more or less told me I just have to "deal with it" - I either keep having to write down voicemail messages, or drop Tracfone and find another service provider.

I had TracFone for primary Cell Service provider with several analog phones with limited issues for the last couple of years. Just within 3 months I changed and upgrade to an Android phone. Problems started with this phone from the first month. Several calls to TracFone's "SO CALLED" customer service number & every agent I spoke with they had broken English & were hard to understand. Months went by & I called every two weeks to get this NEW & improved phone to work within my City Limit (10 mile radius of outside of City would drop OUT). My old phones would work OUT OF STATE. NO resolve.

We just bought a TracFone for our son. The info sheet said the phone had GPS tracing capabilities. We could not figure out how to download an app on the phone so I called customer support. After waiting on hold 30 minutes, I got a woman who was completely useless. I asked her if the phone could download apps (other than the ones showing in the app section) and she asked me to wait while she looked up my phone. This took over 10 minutes and then she said, "yes, the phone has data!" No kidding.. that wasn't what I asked. I know the phone has data. It won't let me do a search for an app so I wanted to know if the phone allowed apps outside of the ones preloaded. She then hung up on me!

I transferred my telephone number from Verizon to TracFone. Upon the transfer I lost all the minutes that I was entitled to with the purchase of the Tracfone. I was told the transfer of minutes would take a few days. I had numerous conversations with TracFone's Customer Service Department. Each time they offered to sell me more minutes while I was waiting for the transferred minutes to be credited to me. Each telephone call was 20 to 50 minutes, with multiple transfers. It would start with the person who answered the phone saying, "waiting for computer update." This would go on for several minutes. Then I was transferred to a Supervisor, with the same statement as well as "I can't see that you are missing minutes."

I have called Tracfone at least 6 times to get this phone activated. It is still NOT working! The first time I called, I was on the phone for 1 hour getting the phone activated. After rep "fixed" errors, he told me that the phone was activated and it will take 24-48 hours for the phone to work and have the ability to place and receive calls. This rep said I have 10 minutes airtime to make calls to make sure the phone actually worked. The phone kept saying "0" airtime and "unregistered SIM." The phone did not work. I called after the 48-hour period and the rep said again to wait for 24-48 hours, turn off the phone overtime, try to make a call and if not working, turn off and do the same all over again and wait for 48 hours. The tracfone rep gave me a ticket number **. The phone STILL did not work. I called again and I was on the phone for one hour and 20 minutes.

I have been a TracFone customer for a number of years and have generally been satisfied with the company. I regularly buy a year card and make very few calls resulting in a current minutes balance of 4102.90 minutes. I was prompted by friends who purchased qvc TracFone android to step up my technology and I did finally order the qvc product. Qvc had ascertained that I was in an appropriate area to activate the device. Alas that proved not to be so and several hours with TracFone representatives urging me to power on, power off, *22 blah, blah, blah, battery in, battery out ultimately resulting in their telling me that the device simply would not function in my location.

I don't recommend TracFone service, it's a problematic hassle. Please read so that you are informed before you even consider a TracFone. I bought a TracFone basic cell phone because I don't need internet services on my phone, and Verizon charges entirely too much for basic cell phone service, even their prepaid. We had a Verizon basic prepaid cell phone, $15 month, worked great, didn't have the same problems as this TracFone. Son let it expire. Now Verizon only sells unlimited everything basic phones for $45/month, that's too expensive for basic cell phone services. TracFone only sells minute cards, and they mislead you and tell you that texts are 1/3 of minute charge. They charge more minutes if it's over 150 characters.

To simplify my wife's Tracfone with the number **, I decided to downgrade her iPhone to a regular Samsung Tracfone. Prompted that I will lose all my minutes, I decided to say no and decided to keep the iPhone. I lost all of the 1410 minutes of that phone so I called Tracfone Customer Service who placed it back to the iPhone. I then received a message that says, "Welcome back to Tracfone, etc, etc. You have 2410 minutes." I thought that was it and the problem is solved. To my surprise, the iPhone was marked inactive the next day and the phone ** was activated to the simple Samsung Tracfone with only 10 minutes left. I hurriedly called back Tracfone Customer Service to reverse this process, make my iPhone the active phone and eliminate the regular Samsung with minimal minutes once and for all.

Hello. I'm so disappointed in my first purchase of my TracFone that I purchased from HSN. Well after about two week of me enjoying my 1200 Min TracFone it stop working would not turn on black screen. I called HSN. We did some troubleshooting and referred me to manufacturer of TracFone since it's under warranty. They suggest I send it back and get a new phone. I agreed. So a few days later I was sent by mail a two day FedEx return package to place the phone, battery, charger all in bag. Called FedEx to schedule pick up 6/20/2015.

I bought a TracFone and 60 minutes on June 3. Shortly after purchase, I tried unsuccessfully to activate the phone and airtime online. After numerous attempts online, several calls to their service line, and dealing with an agent in chat, I was eventually able to get the phone activated. However, as of June 23, I still do not have the 60 minutes I paid to have on my phone and have been trying to get ever since. Various "customer service" agents have told me that they can't do anything about it because the airtime was sent to another serial number, that's that, and there's nothing that can be done about it by anybody anywhere. There was one notable exception to the Greek chorus of helplessness, but this agent was no more helpful.

Now I just have to see if my mins load every month To be sure they got everything back to the way it was suppose to be! I just wish it would have been fixed the prior day with those 6 calls and listened to. Instead she had to fix another's problems. The young lady and her supervisor are also reimbursing my mins - well most of them. It was a lot of time taken away. My other complaint is why on earth does it take 3 almost 4 hours to activate a phone?

Could not get TracFone to transfer minutes from old TracFone to a new TracFone. Was told I needed a new sim card. Said it would be mailed in 3 to 5 days - gave me a ticket #. After 1 week I called back to check status of ticket # - was undeliverable bad address. Ok gave same info 2nd week to representative. Told again sim be mailed in 3 to 5 days - got new tic #. After week called back to check status - same answer undeliverable address. I have lived here 22 year, get us mail, FedEx, UPS even IRS correspondence. TRACFONE is the worst customer service dept you will ever deal with. I will never use a TRACFONE again or advice anyone to use TRACFONE.

I bought a new phone through TracFone's BYOP program. Initially the balance from the old phone transferred to the new phone. Then overnight 500 minutes, 2000 texts, and 1 gb of data disappeared. Called TracFone and was told to call back the next day. Called back and was told to call the next day. Called back and was told to call back in 72 hours. They say they have no record of any of my balances and will have to confirm my claim when the system refreshes. 5 hours on the phone and no satisfaction.

I've written TracFone in the past about calls going straight to voicemail, I tell them it needs updating only to be told that everything is up to date. Well, it started again only this time it probably cost me a job that I really needed. I discovered yesterday that a place I applied to called Wednesday morning. The call went straight to voicemail and I never got a display msg., saying I even had a voice mail msg. My husband called yesterday and it went straight to voicemail and it did beep to let me know. I have to go through all vm msg., and found out they called Wednesday. I called first thing this morning and they already hired somebody else. I'm confident I would have gotten that job if I only knew they'd called.

I am still awaiting a sim card. I changed my phone and they told me they would have to change my sim card. Never asked me the size and I never thought to tell them - or ask the question - what size sim do I now need? They sent the card and then last week June 11 they said they would send me a new one. On Monday this week they told me they couldn't find the order from the 11th and they would have to send me a new card. On Tuesday they emailed me with a tracking # for UPS.. After my trying UPS - USPS - I realized they sent it via FEDEX.... Still don't have it but I am sure I will - one day. This company has one of the worst batting averages in terms of the people who work in these positions. They do have a few good people who try very hard are and relatively competent. For the most part, I haven't seen much of that.

Clicking on the "special offer" pop-up on TracFone's page filled in the code for the offer, a 450-minute card with 50 extra minutes. For nearly 24 hours I have been trying to purchase this, with "An Error Occurred" coming up instead of the payment page. I was told to phone their center but the variety of choices still did not lead me to a real person, only more options. I sent three messages via the website without response. Until now, I have been very happy with my phone (over a year) but this is really irritating. The website should have an instant response icon when it's not working properly.

Our power went out at our home. I got in my purse, pulled out my TracFone to call our power company. The recording said the call could not be completed because the phone had been deactivated. The next day I called customer service and after 1 1/2 hours & being transferred to a floor manager they advised that I had transferred all my min. & days to another phone 6 weeks earlier. I had not. He insisted that I had and he could do nothing about it, I should have reported the fraud earlier!! How can I report a fraud if I was not aware that fraud had occurred. There is no need to get another TracFone if my min. & days can be taken away without my authorization. TRACFONE is a total scam of a company!!

We have tried for the last two weeks to get our phone number in service. Each time we are on the phone with any "representative," it has been a minimum of one hour on hold, then when we actually get someone, they can't do anything and refer us to someone else - who says they "can't" do anything and then if this fails, they just disconnect us and we have to start all over again. This has been done each and every time we purchase minutes. I believe TracFone is a scam. It seems the only thing left for us to do is turn this company in as a scam and advise everyone NOT to go this way. We do not have an order number, we have only tried to activate our minutes.

On 5/14/15 my Tracfone service had expired. I have an on-line account so I reactivated the phone with a 30 day/30 minutes auto re-fill plan. $10.87 was charged to my debit card and deducted from my bank account. I followed the on-line instructions and got a confirmation the phone was "successfully programmed." On 5/25/15 I tried to make a call. I got a voice message: "phone has been deactivated".

Figured I would get an upgrade of my 6-yr stint with Straight Talk, buy a new phone, one w/ data so I can get rid of high price internet. So it started December 20, 2014 when I bought a new phone and turned it on. I had about 12 days until my Straight Talk card was over so I turned the new phone on and was playing with it until I could get my old # that I've had for almost 8 yrs... That was the first thing they said they couldn't do was give my number to my new phone. Well, it took almost a week to put my # off a TRACFONE to another TRACFONE. Well, January 1 came along and I went to call my family and I didn't have a phone. My card was good to January 27. Well, I had to go purchase a new card if I wanted service. I made Walmart in New Phila call them, they spent 5 hours talking to them, getting hung up on, calling them back.

Dropped my Tracfone LG800G and smashed the display. This also locked the phone so no call beyond 911 could be made. Already decided to move to a Clark Howard recommended provided, but wanted to use up my 2000 minutes, so I bought a Tracfone Samsung S150G for $5 and went through the transfer process. I've been a customer for over 10 years and have upgraded phones periodically with no issues. Not this time. Spent three days with "No Service -0.00 minutes" after seeing 2000+ minutes and a year of service transfer. Checked on line - could still see my year of service, but couldn't locate any record of minutes. Meanwhile, got two junk texts, but couldn't make or receive calls.

I purchased a TracFone from HSN with 1200 mins. text and data 1yr service and triple for life. Transferred from old phone to new phone, redeemed mins, text, and data that came with purchase of phone. I received a text thanking me for adding service and letting me know how many mins, text, and data I had, that was in Oct. by Dec. I had 0 on everything. I have not been able to get any satisfaction and I have been trying since Dec. Last week I was told that they cannot give me back anything and the reason I lost everything was because I did not use the phone for 72hrs, so everything was lost. Looking at the TracFone forum it appears that this happens a lot. By the way I make less than 5 calls a month and have never texts a day in my life. I would advise everyone with a TracFone to keep an eye on their account.

I purchased a TracFone for $99.00 on HSC. The purchase was supposed to come with 1-year service. When I set up the phone I had some minutes on a prior phone that transferred to the new phone. When the transfer was made everything expired in 30 days. No 1 year from the purchase date of the new phone. Am returning the phone to HSC and will make other arrangements.

I purchase the tracfone LG from HSN.COM because it gave me a full year to use the time - it came with 1500 talk minutes, 1000 text messages and GB for online use (I don't really understand that - I'm old - so I just need a phone that texts, talks and lets me get coupons) :) Anyway - now Tracfone has abruptly and without notice removed their TEXT ONLY Cards - which sold for 1000 texts for $10. IF I want to be able to text anyone or receive a text, I have to buy their talk time cards. That means a minimum of $9.99 and for that 9.99 I only get like 50 text messages (I could be wrong on that number of texts BUT I'm not too far off). I don't need the 30 minutes of time the 9.99 buys - I have 1600 minutes and it came with 1500! I have a home phone I normally use but since I am old it's nice having the phone for emergencies. I wanted the phone mostly to TEXT!

I purchased a TracFone for my daughter and in less than two weeks after purchasing 1200 minutes it quit working. I contacted customer service and after an hour on the phone with an agent, I was told they would open a ticket and it should be resolved in 24 hrs. 24 hrs later it still didn't work and I contacted them again. I was then told (after 20 more mins on the phone) that it will take another 24 hours and to call back if the phone didn't work in 24 hrs. Well, I call back 24 hrs later and go through the same hour long "diagnosis" to no avail. The rep wanted to transfer me to a "network specialist" but alas after over an hour on the phone, the "network agents" had closed for the day and I needed to call back again. To say I was upset was an understatement!!! I had waited more than 3 days and spent hours of my life to only be told to call back.

I had paid for automatic airtime but the minutes were never added. I called customer service and was on hold for 25 minutes. All this time, I was using up airtime minutes and my problem never did get resolved. As far as I am concerned, TracFone is a scam. I have contacted my lawyer on this matter as well as my bank.

They shut my phone off on March 28 for absolutely NO reason at all. All my phone numbers were erased, all my minutes were gone and when I called the corporate office in Miami you get a bunch of excuses, hang-ups and recordings. If you write a letter to the President FJ Pollak, it doesn't go to him. It goes to certain individuals that work in the so-called "PRESIDENT OFFICE." The entire company is a sad JOKE. Since May 5th I'm still waiting for them to call and tell me WHY my phone was shut off. They say, "We have done what we could for you" and then INSIST on hanging up. RUDE. They are horrid.

I recently purchased a new TracFone, on the TracFone website, with the intent of transferring my existing cell phone number, and my unused 497 minutes, from my old TracFone to my new TracFone. The new TracFone arrived with a red instruction card, with the new phone's serial number and instructions on how to activate it. I went on the TracFone website to activate my new phone. I followed all the instructions but could not activate my new phone. I called TracFone customer service and over a period of several days, and many phone calls, I found out that the serial number given on the red card was incorrect, that my old phone number is no longer available to me, that my 497 unused minutes is now lost, that my old phone was disconnected and could not be restored, and I was suspected of some kind of fraud.

I called TracFone for Technical Support concerning not being able to send a photo. During the process of being transferred around, I spoke to some people who said things that were false as if they were not knowledgeable about certain things (I was told for instance that I didn't have any data minutes when I actually did, for instance). Two Support people were not able to contact another Support Department they needed to, and I was disconnected once, (they actually called back maybe around five minutes later) and I was escalated to upper level personnel and after around 1 hour and 45 minutes, the issue still was not resolved! I was told that I would have to call back again and speak to the same Department which they will have to contact another Department to resolve the issue.

When I attempted to buy some more minutes the website timed out TWICE. As a result my bank account was charged TWICE for $21.93. After getting a runaround by customer service, I tried contacted my bank who can't do anything about it for 3 - 5 days.

I have a phone that sits in the office on a wifi network. The time contract was running out so I purchased a 3 month $20 card and added it. The time was (and still is) extended 3 months - however within 5 days they have wiped the airtime AND data to zero. I call customer service and they claim they do not even have a record of any pin cards being added. They claim they do not know why my contract has been extended 3 months. The phone has made ZERO phone calls and has been on a wifi network all week... yet the data and air time are gone. They refuse to replace it unless I have proof I purchased airtime – i.e. the pin... so they expected me to keep a piece of card "just in case." What records ARE they keeping? They have no record of ANY transaction on the phone. So why do I have 83 days left on the contract??? They can't explain that!

I like tracfone but it's a bit expensive and they don't have the latest/best phones but they currently have a few options of android smartphones but most cellphone are non smart/flip phones but anyway their services are still fair. You get just the fair amount of data, minutes, and text. I am satisfied but could be better. However there are some programs such as assurance wireless and safe link wireless that offers just the same amount of talk, text, and data for free and a free phone (it only applies to qualifying customers) but still you get good reception with tracfone, good call quality.

I recently lost my phone (Tracfone), bought a new one, and tried to transfer my phone number and account to the new phone at Tracfone.com. I discovered that I needed the serial # of the lost phone, which I could not produce because: (1) for some reason, my lost phone was not registered with Tracfone (unfortunately, I can't blame Tracfone for that), and (2) the phone is LOST!

For legal reasons, I need call records from my tracfone. You cannot just access your account and print them online. There is a process of faxing/mailing a series of forms and verifications. Upon jumping through the hoops, I received a call from tracfone (as promised) verifying the request had been received and with the assurance that the records would be mailed in 30 days, or perhaps sooner. Two months later now, and that was the last satisfying contact I have had with this company. Forget using the email contact on their website. All you will get from that is a form letter with a case number and instructions to call customer service. If you think you have been frustrated and enraged by other companies' CS, this one blows them all away. As you will see from reading any number of reviews anywhere about tracfone CS, SOP is speak to a foreigner, who you might be lucky enough to understand or hear.

Again TracFone has limited those who live in rural areas. I can't use a TracFone smartphone because they don't buy service from the correct people companies. I must use my old non-smartphone still.

Why would tracfone offer free bonus minutes when you must call in to get the minutes? So when you call in, they are eating up the minutes on your phone by putting you on hold and listening to some crap. This is a consumer rip-off -- there should be a class action suit for this behavior. I'M done with them!!!

My TracFone stopped receiving calls. Additionally, messages would not get delivered until some times 12 hours later. Worked fine until TracFone did a software update. Attempted to contact customer service - what a joke. Hard to understand, obviously English as a second language. They called the phone 5 times, it got thru once. Rang one other time but disconnected when attempted to answer it. Three times they couldn't get through at all. But they consider the situation resolved. I set another TracFone next to the bad one and it will show 3 bars with the bad phone showing maybe one.

I ordered a TracFone and also transferred my original number to that TracFone that I had for 5 years. When the phone came, it was the wrong one so I sent it back and ordered a different one. Apparently, when I sent the first phone back they gave away my number to someone else. Customer service was horrible. I wanted to send back this phone and go back to Verizon and they refused to take this phone back and I had only had it for a few weeks.

The service in our area is so-so at best but I rarely use my cellphone so as far as cheap phones without contracts go TracFone is great. When in the city I get plenty of bars and while at home a few miles outside of town I can usually scrape by with 1 bar. However their customer support is **. They will get the job done, but don't expect them to be polite or fluent in English. The other day I made the mistake of ordering a phone + a airtime card through their online store. The package arrived quickly and the phone was well packaged... however there was no airtime card to be found.

I tried to buy the 1000 text for $10.00 on the internet - TracFone site. I found that they still had my debit card number from three years ago. This account does not exist any longer. Upon trying to edit my account and/or add a new card, it would not allow me to do so. I then called TracFone. They changed my info and placed my order for the 1000 texts. They then tell me that my debit card was declined. I told them it was impossible and they said they could not help me.

Tried to transfer from one TracFone to new identical TracFone. What a joke. Customer service (**) very rude and completely unhelpful. Told me I have 0 minutes to transfer. What happened to all my minutes?...Gone! Throw away the TracFone and try to find a legitimate company.

Had phone for 2 months. Bought more minutes. TracFone failed to update and turned my phone off. Had to contact tech support, and after 30 minutes with confused rookie, connected to supervisor, got phone reactivated. They gave me 30 minutes free airtime for my trouble (didn't last long). Then they changed my number so the minutes wouldn't update again. Tried to reach tech support again. No luck. Went to website and after tinkering a while, found a screen to change phone number. Tried to change number back to original number. Somehow it worked. Airtime finally updated. A week later I get a text that 30 minutes was deducted from my air time. They took back the 30 free minutes.

Why I am no longer a TracFone customer as of today. I've had the same TracFone number for years. In the last day or so the phone would not allow me to call out or receive calls. The message is "your phone has been deactivated." I called TracFone and received a response from the TracFone representative that leaves me no way to continue to use the phone. She told me that my account says that I filed a contest of bank fee with my bank. Note I have no bank relationship with the phone. I purchase phone cards at the Ralph's Supermarket and replenish the phone minutes from the phone card. No matter the TracFone representative just kept repeating that I needed to talk to my bank. What bank? She would tell me that either. My phone will remain deactivated until I talk to some unknown bank about some unknown filing I supposedly made.

Worst ever customer service backed by a horrible and unethical company. Where shall we start? With the 60 minutes I waited on the phone trying to get refunded for a fraudulent charge for 60 minutes of air time, to getting the utter run-around and being transferred all around the world, to the voice mail that just stops working and locks me out. Seriously, an asteroid from the sky just need to blow this company's entire operations into dust some night.

I lost my TracFone. It is GONE. So I bought another. The next part was my fault: Instead of "transferring" it, I "activated" it. So, it had a different number. I talked to TracFone via live chat and they said they would send me a new SIM card with my old number on it within 3 to 5 days. A week or two went by, and finally I got an envelope from TracFone. Note that this was sent to my actual home mailing address by U.S. Mail. But inside, instead of a card, was an advertisement urging me to buy more services.

Tried to switch to new phone after receiving sim card, lost all my minutes and days. I had 1060 minutes and did not expire until 3-26-16. Did not have a phone for 5 days and was told it would be another 3 to 5 days to receive a second sim card. All this happened because you cannot switch from a regular Tracfone to a Android. I was never informed of this until I tried to enter serial numbers online and then contacted customer service. Do not buy Tracfone. Customer service cannot answer questions and are very rude, cannot speak English. Was on the phone for an hour.

I thought I would upgrade to a smartphone. They sent me a broken one and told me they could not port my number back over to my old TracFone. I went over a week without a cell phone. My replacement cell phone arrived and I called to have them port the old number from the original smart phone to the replacement. They told me it would take 15 minutes to 2 days to port.. After 2 days and no service I called back. They said that my phone number had been ported back to my original non-smart phone during the last contact with their representative. The new representative moved my number back from my original non-smart phone to my new smart phone and it activated immediately. I have Wifi and 3 bars on my phone, but have not been able to go online... while KB's have been being deducted.

Called and talked to some guy. You could hardly hear because it sounded like they were having a party in the background. We could not get our card to go on the phone. They said it went to another number. But they could not do anything about it. And would not switch it to the right phone. Said I would have to buy another card. This is stupid, they said the number it went on wasn't a valid phone. So I guess I gave TracFone $20.00. If it was up to me I would use all my minutes and get another one from another company. I am now on hold waiting for someone, it says it can be 30 minutes. But if you let them call you back it will only be 30 minutes. Don't get that. NEVER again will I get a TracFone. If something happens to this phone it is gone. If anyone is smart they will not buy TracFone.

I called Customer Service 1-800-867-7183 to report I could not make outgoing calls 4/28/2015. I could barely hear or understand the Technical Support guy. I asked him to speak up clearly, and he became angry and rude and disconnected the call. Since then my phone will not turn on. I called Customer Service several times again, a recording reports there is a "Transaction Ticket" on my service and then disconnects me. I further attempted to contact them via email and chat without success.

Last night 5-2-15 I called Tracfone and requested more time and minutes as I have done in the past as mine was to expire on 5-3-15. After spending a long long time on the phone with someone I could not understand I was told my transaction was complete and the charge was 21.09. This was immediately taken out of my checking account and I do not have any additional time on my phone!! Today this guy said I bought a card!!! What the hell is a card for $21.09 when I want additional days on my phone as I have got in the past.

I purchased the lowest plan available in order to activate this phone. When I purchased the minutes, the rep told me that my card did not go through. He processed three times. When I received my credit card bill, I was charged for both purchases. I tried to dispute with my bank and they claim that since I received the minutes, they couldn't credit the second purchase. I called TracFone and they would not refund either.

I have tried four times to activate a new TracFone since. Each time I spoke with an incompetent who read from a script somewhere in Guyana or the Philippines. If you want ulcers, hypertension and cardiac arrest, go buy a TracFone and deal with their robots.

When you attempt to send a text with a Tracfone, 0.30 minutes are deducted as soon as you push the button to send the text. If the message fails to send, you still lose the 0.30 minutes. This isn't right. You should only be charged for text message that are sent successfully.

Cheapest way to equip a kiddo with a cell phone for emergencies. $19 for 3 months- terrific! I forgot to buy more days of service after 6 months, and that does turn into a bit of a pain. If you screw that up, you have to reactivate it - and the tracfone website freaks out. Email this address: They're nice, they try hard. It took about 7 emails back and forth (during which I was unnerved, because I bought minutes and it wouldn't load). BUT IT WORKED.

I have had numerous, numerous, numerous conversations regarding this phone I bought for my dad for x-mas. Got airtime new from Ebay merchant (NEVER USED A CREDIT CARD LIKE TRACFONE KEEPS SAYING). I can send my Ebay info to prove how I bought. Added this first 1 year card to phone. Phone worked for a week. Then service was cut. After numerous calls, I tried to add another 1 year service card (this time bought cash from Dollar General). That card would not add to old phone coz the original airtime card was held for payment. I asked to just axe the old airtime so I could add the new one.

I have an older Tracfone - still working very well, lots of minutes/time on it, the long distance has been activated for ages. I have made countless calls to the UK and France in the past, with no problems (there's a special 888# you call first, then dial the country/city code, etc). Yesterday, out of the blue, it suddenly gives me a message, "you have insufficient funds for this phone call" and shoots me back to the 'Welcome to Tracfone' recording.

Had a minor problem with new TracFone where it just wouldn't alert me of when I get a new voice mail. It took me 5 straight hours on the phone to get it repaired when finally a manager got on the line and fixed it. That's almost a full day off of work. Now it's late and can't access my email and talked to 2 different people politely and when they can't figure it out they just hang up, just like the 1st time I spent 5 hours on the phone. Nice phone just extremely poor customer service.

I called to get a replacement phone for my father and a few days later they cut off his phone before he got his new one. Well the new one comes and I try to activate it and I can't because they tell me that there is a fraud on the account. So even though he get free minutes they wanted some very to buy airtime for a phone that already had minutes on it. I called for a week getting a bunch of rude people who would not want to help us and kept asking for us to send this and that and half the time I couldn't understand the person who I spoke to. I just want to get his phone working again without the headache.

One star isn't low enough! Called to activate a new phone, and oh my goodness, I'd rather deal with the IRS during tax season. Thinking this would be a somewhat quick, easy, and painless operation, I learned just how precious English speaking people are! Not only was my husband asked how to spell his name (**) but we were asked how to spell our state of Kansas, THEN asked what the abbrev was for it! There are only 2 for the letter K -2-!!!

I put in a 400 minute and 365 day card. It should have tripled my minutes, and it did not. I called them and they would only add 800 minutes. They said my triple minutes had expired. How can a triple minute for life phone expire? After arguing to no avail, I asked to talk to a supervisor. He said he was a supervisor. So I just gave up and said goodbye. When my service date ends I will never use Tracfone again and will tell everyone I know not to use Tracfone.

When I am talking to any on phone it shorts off or I lose connection and that can't hear me or it's static.

The TracFone service dept. is the worst I have ever dealt with. Again and again, I have tried to find a competent person who can answer simple questions. Lately, the stock reply is "That is a good question." No answer, no offer of transfer to someone who maybe could help, no nothing. The people who answer the phone will say the same things again and again and again. (Turn the phone off and then back on; remove the battery and replace...) Soon they start blaming the customer for not understanding them. Well, that is because they have very strong accents. They may speak English but not clearly enough to understand or be understood.

Tracfone advertises that minutes carry over so long as phone is active. My end service date is April 27, 2+ weeks from now. I could not renew online. Called in to renew. Service is in Philippines. Zero idea of geography in North America. Renewed my phone after 40 minutes of sorting through issues person did not know how to address and would not transfer me to supervisor. After renewal, they told me I had none of the 1000+ minutes I should have because my service had expired. They confirmed service end date is April 27, 2015. They confirmed phone has always been active. They confirmed minutes roll over if phone is always active. I was told they posted the wrong date on my account for service end date so they were cancelling minutes. Still showing April 27, 2015 as service end date because this was accurate (her words) but minutes are gone.

I was attempting to use our TracFone phone on Sunday but was receiving a message from Verizon Wireless telling me “the call could not be completed”. I logged into my account and verified that I had 301 minutes, 318 text messages, and 537.4 Mb of data remaining. I called into customer service from a different phone and they were able to get the phone working.

We have been dealing with customer service over a year. They will tell you anything to get you off the phone including outright lying to you. They don't keep records because you have to go through the information about the issue every time and no one knows what the other person said. We have reached the point where our technical issue needed to be resolved by a "special department" which closed at 8. They gave us a different number to call and we called it; the person on the phone said they were in the department we needed to speak to but once it was after 8 we were informed that we needed to speak to the other department... This happened a few times. Every time we ask to speak to a manager we are told that there is none available or the person is a manager.

On April 2, 2015 at 8:00 a.m., I tried to send a text. The phone had plenty of minutes for talk, text and data. It is a prepaid device. The text was returned with a message of insufficient funds. I tried to check my balance with my data. That function would not work due to inability to connect. Totally confused, I went to a location with Wi-Fi. I checked my balance. ALL my account balances were a zero. I should have had approx. 2900 talk, 250 text and 1190 data. I found time to make a call to customer service. I called the 800 number which is on the red activation card which came with my phone. I was told they could not verify my minutes that WERE on my device immediately. I had to wait for 48 hours, at which time I could call back and try to get my minutes returned. I felt as if I had no choice. I waited the 48 hours which put me on Saturday April 4, 2015.

Literally, almost every day I will receive a text message that is hours or DAYS late. And I will often receive duplicate messages. It has become so unreliable that I am going to have to find another service although I still have almost a year of service and 1000 minutes of time.

My phone had been working well for three years and then the sim card needed replacing and that's where my story begins. First, working with technical support or any representative is hard. There's a language barrier, their English is hard to understand. Second, the placing the sim card cost me my minutes and service plan which still had a year on it. Their records showed that my phone hadn't been used for 2 years. Well, data was still stored on my phone and there are dates next to it. So, I asked them to clarify how, if my phone was un-operable do I show usage during that time? Only answer, buy new service package. I will admit that they did deliver the new sim card in a timely manner without charge.

I've been trying to use a new phone for 2 mos. now where almost every day, something else isn't working right on it. TracFone finally agreed to send me new phone, but support person said (via phone) that he was going to send me a prepaid shipping label last night at 9:14 pm as soon as he hung up. It's now 12 hrs. later and nothing! Called support twice this a.m. and they can do nothing to help me at all. They say they can't connect one dept. with another dept. to get the help I need!!! Whoever heard of that within a company??? They won't ship new phone till they receive old one, but they're holding up sending me the label for me to ship it so we can move along in the process.

I purchased minutes online but the transaction continued to show pending for 3 days in spite of my money being deducted from my bank at the time of the transaction. I tried to call several times over the weekend, following menu after menu, only to finally have the recording tell me the transaction was pending and then being disconnected. On the 3rd day I reached an agent (after going through the requisite 7-8 menu levels) and was very politely told it was pending and might take another 2-3 days for my minutes to arrive. I was also told I should delete my text messages regularly, that was the problem. Since I do NOT text, this made no sense, however I deleted the messages from tracfone (all 5 of them, the usual sales pitches), which did not resolve the issue.

Had Tracfone for primary Cell Service provider with several analog phone with limited issues for the last couple of years. Just within 3 months I changes and upgraded to an Android phone. Problems started with this phone from the first month. Several calls to TracFones "SO CALLED" Customer Service number & every agent I spoke with they had broken english & were hard to understand. Months went by & I called every two weeks to get this NEW & Improved phone to work within my city limit (10 mile radius of outside of city would Drop OUT). My old phones would work OUT OF STATE. NO resolve.

I have two TracFones (my wife and me). Contacted CS to return one phone and upgrade to another twice. No problem in either case. We are seniors. Our adult children need to be texted. The first time in our life that we now have 2 smart phones. These phones and service are an incredible price value.

I have not been able to add airtime to my cell phone, TracFone. I was late by a few hours and they said on the telephone that I would have to get a new number. I have renewed every 3 months for 2 years. I tried again today and they at the customer service for Tracfone said now my credit card rejected my purchase of airtime. I called my credit card and they told me NO ONE FROM TRACFONE CALLED THEM. I HAVE GOT THE RUNAROUND NOW FOR 7 DAYS. I AM A SENIOR AND NEED MY CELL PHONE. SOMEONE NEED TO TALK TO THESE **!!!

TracFone irresponsibly transferred my number of several years (**) to someone else who had that number with Verizon who moved to Straight Talk. Foreign customer service wouldn't give me my number back. Said the girl answered security questions correctly so my number was transferred.

I brought a TracFone from HSN for my mom and grandson for Christmas. My nightmare began a week after my grandson received his phone. He used the phone a couple of times before it would not charge. I called HSN because I had a warranty with them. They explained had a couple of days before my exchange policy expire. That worked out ok. But on March 9, 2015 my mom's phone had the same issue. It was never told the phone would have to go back to TracFone for any repairs. Before my extended warranty with HSN can be applied, I called tracfone explained to that my phone would charge. They said that I would have to sent the broken phone back first after they receive it my replacement phone would be shipped out. Well, that's a lie.

I was enrolled in auto-refill. After 6 months, the debit card expired and I had to update the information. Same card number, just a new expiration date. My auto-refill was declined, so I updated the information with Tracfone. Next month, same thing. Called them again, spoke with someone with whose English was a second language, they assured me my information was updated. No apologies, just updated. Next month, same thing. Declined. Called again. This month, my phone was just deactivated. Couldn't use it at all. Had to use my work phone to call and reactivate. No apologies, no explanations from anyone. Just took my money. And of course, I was billed twice. I repeatedly asked why I had to go through this every month with no explanation. Just told I was in auto-refill and everything was fine. What else can they help me with? You can help me by letting me speak with someone who cares.

I live in Canada & only used this phone in the US on business but it NEVER worked. It always lost its charge. It was such a pain getting in touch with TracFone. I bought a new battery, they gave me extra minutes, but the phone never worked so it didn't matter. I spoke with one of their managers & he actually gave me "the silent treatment" over the phone. Bizarre. They have no customer care at all. They are a stress. Use any company but them.

It takes forever to get anywhere with them, they are foreign and 90% of them barely speak well enough to converse with, and they have NO authority to make any decisions. Though they are an American company, you cannot get an American, they will not refer you to one. Furthermore, you get put on hold an hour or more to speak with a supervisor, and their English isn't much better. Until you get escalated to Tech Support, you get nowhere.

I called TracFone to see why the international calling card I purchased recently would not allow me to call someone on Shetland Isle. The customer service technician was foreign, of course, and I could barely understand him. He asked me where Shetland was and I told him off the coast of Scotland. A while later he told me that my international calling plan would not let me call off the coast of Switzerland. I informed him I knew that I could not call off the coast of Switzerland because Switzerland is land-locked! Then I reminded him I was trying to call SCOTLAND. Then he told me that Scotland is not included in my plan. United Kingdom, yes, but not Scotland. DUH.

TracFone is for my teen daughter. Does not make calls, but 99% of communication is text (go figure). So, you cannot buy text messaging only. You must buy airtime minutes and extend service. This is VERY expensive as anyone who knows that you get "dinged" for incoming and outgoing texts. There are a lot of local/month to month options for disposable phones. Do not consider a TracFone if you are buying from a texting teen. IT WILL BE MORE EXPENSIVE THAN ALTERNATIVES.

Bought a $30 phone card and due to some kind of website glitch did not send the minutes to my phone. This company is fraudulent, and I recommend anyone having similar problems report TracFone to the Better Business Bureau.

I was promised a TracFone replacement, as mine crackles and is inaudible. Have 2 ticket numbers but get no response. Say my address is not in their system, though we have been at least 8 years and at present address for 46 years. Was to receive it in 5 to 7 days which has long passed. They are using the excuse of no address, which was put on original complaint. I am beyond angry.

Bought a TracFone box from KMart around January. Everything seemed to set up fine and worked, though I had a little trouble adding minutes. Eventually it went through. Ran out around Feb 21st, and bought a prepaid card on Feb 27th to add more airtime. Nothing added, and ever since I've only received messages stating I need to call customer support to finish the transaction.

Do not buy! Save yourself the headache! It's only a $10; if you spent more, I am sorry! I have spent over 50 hours on the phone with customer service, usually on hold! They promise after 8 hours to give you extra minutes. But they lie every time, they say that to shut you up! They can never help you and always send you to other departments. We have auto pay on 5 tracphones and they keep canceling the auto pay. You would think they like money but they cannot get that right either. We went to T-Mobile with unlimited minutes. No contract. Customer service is so much better!

We have had our Tracfone for yrs and it had worked great. Then we decided to get a new model. First of all they sent a new SIM card that wasn't our number so we had to wait on another one, all this took time so we were w/o the use of the phone. The static on it is so bad that the people we are calling can't understand us. We have made repeated calls to Tracfone but they say it is not the phone so they won't replace it. I ask to speak to a supervisor but still refused to replace phone so ask her for a complaint number, she said they didn't have one. This company use to be great but not now, just take your money and not care. Beware!!!

I just can’t even say how unsatisfied I am. My phone eats mins constantly, so I have to keep my phone off. I can’t sent picture massages anymore (I used to be able too). I was robbed 20 bucks when a cashier incorrectly scanned my minute card. Customer service is bad - most don’t even speak English and are very rude. When you call they put you on hold for hours - the shortest I had to wait was about 40 minutes for them to just answer, 2 hours for them to say "I’m sorry ma'am. We are unauthorized to give you your money back" and some ** about my excuse not being valid (like they know my life). ‘If you were going to get this plan - READ THE FINE PRINT.’ Also DON'T EVEN WASTE YOUR TIME ON THIS CRAP.

Dropped my phone and the back came off - had approx. 1047.5 minutes still available on it. Contacted Tracfone and wanted to reactivate an older flip phone and save my minutes on it. Talked to a rep about both phones and decided to stay with the touch phone since I could see icons and my fingers worked it better. The next day both phones were deactivated! Spent a long time trying to get a real person on the phone to reactivate my touch phone and was told I now needed 2 new SIM cards. They sent them right out and I installed them.

Having trouble getting the news on my phone, only goes so far and won't go any further. I wish they would figure out what is going on or send us a message to tell us they are working on the problem and let us know when the problem is fixed.

We have two TracFone's in use. One has never been a problem. The second which is essentially a back-up, just became one. Because it's a rarely used back-up I inadvertently let it go beyond the date. When we finally did turn it on, it had 1749 minutes but was unusable as it went out of date. Thinking that all I had to do was buy some time (which came with more minutes) I made the online purchase. After a day with no change in the phones condition, I called TracFone to find out what the problem was. This started a multi-day odyssey, that included four separate calls, three separate 'agent hang-ups', and no satisfaction. Turns out they reassigned my phone number (never told me that was done) and the minutes and time I purchased was downloaded on that number which was no longer mine.

Bought a phone and had it turned on. I gave them my zip code which is 29720 Lancaster SC. They gave me a North Carolina phone number with area code 980. That is a Charlotte NC area code. I called them several times, talked to 3 floor supervisors (which one hung up on me). They got very angry telling me I had to change phone number with the correct zip code 29720 which we did. Still got a 980 number. Explained to them that there was a mistake in their computer. However entered the data for south carolina zip codes entered it wrong. This made one floor supervisor furious...yelling saying that there was nothing wrong with HIS computer. Anyway now my family has to call me long distance even if I am standing beside them in SC. I think the people I talked to didn't even know what North Carolina and South Carolina are. This is common sense which Tracfone doesn't seem to have. 29720 is not in North Carolina. It is in South Carolina.

I attempted to purchase airtime online but could not get anywhere with the Tracfone system. Went to Walmart and purchased a 200 min card, and after I went through the registration and I pressed "No" for "Promo Code," since I did not have one, the system placed me on a loop to continually ask me for a "Promo code." The system stinks! I turned the phone off and I tried again and after several attempts I was able to input the airtime PIN. After some 30 min. I was informed that the "System was not available." I tried over and over with the same result.

It is impossible to express how much I despise Tracfone. A few months ago they changed my number when I was ONE DAY late with a payment. ONE DAY. I will never forgive them for this. The website is impossible: it will not accept my valid credit card. It will not let me add a new credit card. It will not let me delete my old invalid credit cards. I used to be able to use promo numbers for a few free minutes. No more. That field is locked. But I'm stuck: I have 1100 minutes and so I don't want to walk. But I warn other innocent cell phone shoppers out there...beware. If there is ANY alternative (including, for example, hitting yourself in the head with a ball peen hammer), take it.

I have added more time to this phone than its worth. Just added 180 minutes a week ago and just ran out again. Hardly use the thing...text my wife and daughter from work briefly. I know something is wrong here but what do I do?

Received what I thought was 1 phone... Got 2 and charged for 2. Now no one wants to talk to me or email me. My only receipt is from my bank.

Customer service is almost non-existent. Worse even than Comcast. They lost my connection with my SIM card and my minutes along with it. Sent me two more SIM cards. Each time had to go through the whole issue from the start. I don't know if it's a language problem or if they're just incompetent. Then I had to buy 30 minutes to be able to my 960 lost minutes back. It was the only way they could activate my phone. I've had this service for over 10 years and can't begin to add up the hours I've spent on the customer disservice line. I'm still on hold with the third person and it's going on 2.5 hours.

Purchased a Tracfone smartphone with 2100 minutes, text and data from QVC last month. When I asked Tracfone customer service if I could port my phone number from another carrier as well as transfer minutes from an old Tracfone to my new one, they said yes. The number was ported first -- this took two days but the minutes had not transferred. When I called customer service back, the rep I spoke with said that if the minutes are transferred I would lose my phone number because the phone number from the old phone would transfer with the minutes! Fine, I just wanted to combine everything. This took another half hour to complete on the phone.

We have three active TracFones. This is number 7. We have never had to contact customer service until recently. And the customer service is the worse ever! I have spent hours as in 10 hours so far and right now I am on the phone with them still trying to rectify an ongoing situation! A phone I bought directly from them last Sept is giving problems. I contacted them last Saturday about the phone which is still under warranty by the way. They sent me a different phone which I got last night. I have been on the phone for over an hour with them getting the runaround that they do not have the same phone in stock.

I bought the Tracfone in Florida for use during my stay. I do not text or use anything other than the phone to make calls. I received text messages from family and when I opened them, I got notice that I was charged 30 minutes from my air time! I didn't know what was going on so went on Tracfone support chat. The "agent" basically told me it was my phone - my problem and discontinued the chat. A call to the company support line gave me the same response. The young lady was rude and told me it was my phone and I could do with it as I wished. Maybe the point of sale should accept some responsibility for the lack of knowledge. Walmart!

I was not aware that I bought "service days" AS WELL AS minutes!!! I called and they said there is NOTHING they will do. So I didn't like that answer, so I hung up and called again... Same thing, so I didn't like that answer and called back... Guess what? Yep same crap!!! Even if I'm stupid and don't understand their double standard, they should cut me a break!

I had an old TracFone with minutes, service, and a phone number, all of which I wanted to transfer to a new TracFone. It took 8 days, 10 hours on the phone with numerous customer support people. Some were better than others. None of them were native English speakers. Again some of them were more understandable than others. Transferring a phone number using the same carrier should not be that difficult or take that much time. That's 10 hours of my life I will never get back. Such terrible service is completely unacceptable. Once upon a time, things worked pretty well at TracFone. What happened? In their favor, they finally did what I asked.

Every call I make to get the minutes back I am on the phone for an hour and no supervisor is ever available. I filed a complaint with the BBB and still they will not admit or fix their mistake, plus talking to me like I'm dumb is a problem too... Working at Tracfone sucks: **. Follow the link.

Purchased LG306G TracFone. No one could hear me when I called them even though I could hear them. Contacted TracFone and after two 45 minute explanations they sent me a new "reconditioned" phone. It is no better. I can hear people I call. They cannot hear me -- it is garbled or sounds like I'm under water. Don't know if it is worth going through that hassle again to probably end up with the third defective phone.

Trying to purchase airtime was more than frustrating. The tracfone employee seemed to not understand English and could not spell. It took at least 5 attempts to give her my card number and my address, well a very big challenge. Airtime purchase took I would say 50 mins and I was charged for it. Now I wonder if the company actually promotes use of airtime for the purchase of charging. I am unhappy as a consumer with tracfone. I generally let things go if I have some difficulty getting a task accomplished. This I could not and had to publish the findings. There is a first time for everything. This is mine.

Jay ** an exec. resolution, they would send ZTE 665C phone. I haven't, and I have yet to hear a thing since.