T-Mobile Reviews

The customer service agent did some figuring and decided they were charging me about 9% sales tax, state and county. Since that figure should be 7.6% combined, I requested the matter be looked into and that I receive a response. This individual also stated to me that the only charge on the bill being taxed was the basic fee of $39.99. Another T-Mobile customer service representative would, in March 2009, claim something different; neither of which was correct.

I received no response to my inquiry. I called again in November 2008 and was assured I would receive a response in 48 hours. Yet, no response was forthcoming. In January 2009, I was told when I called customer service that notes on the account stated I was being charged the proper tax. There's no enumeration of what charges tax was being charged on or rate of tax. When I requested to be put through to someone more knowledgeable, I was told they could not do that. Subsequently, I was told there was nothing they could do for me.

In March and again in May, I received letters from T-Mobile customer service claiming I lived in the neighboring county and delineating taxes charged for that county. In June 2009, T-Mobile sent a letter to me in which they stated the matter was closed and that if I didn't like the taxes in the county where they claimed I lived, I should take it up with my local representatives as though it was the local representatives' fault that T-Mobile was charging taxes for the wrong county.

During this time frame, I had sent T-Mobile the top portion of my property tax statement, maps showing the approximate location of my property, the URL for the county assessor's website (where a property search showed my property in the county where I live), the document that can be printed from that URL showing the county in which my property is, both the URL for the state and county tax rates, and a copy of that document. T-Mobile adamantly refused to address the obvious discrepancy between their claims and the evidence presented to them.

In early May 2009, I notified T-Mobile that if they did not resolve this matter before May 20, 2009, I would terminate my T-Mobile service. They did not respond, and I terminated my service on May 19, 2009. Almost immediately, T-Mobile engaged in a campaign of telephone harassment, calling my home up to three times a day, three times a week, demanding payment. This harassment continued, even though T-Mobile was told to cease and desist, until June 22, 2009.

In early June 2009, I filed a complaint with the Washington State Attorney-General who contacted T-Mobile. Jason of T-Mobile called my home, wanting to "resolve the issue." Considering the past conduct of these people, I told Jason that anything he had to say, he could put in writing and send it to me; and I hung up. He called back, stating he was not putting anything in writing and further trying to claim I was being uncooperative! The following day, he again called my home, acting like he had never spoken with me before. He wanted me to send him information proving I lived in the county in which I live. I told him I had sent that information previously and asked him if he had seen any of the multitude of letters sent to T-Mobile previously with regards to this matter. He stated he had not.

I sent him the information which he would then try to claim I hadn't sent. The information was sent certified with return receipt, and it was signed for. Finally, on July 21, 2009, I received, by way of the Washington State Attorney-General's office, the information I had repeatedly requested since October 2008. Interestingly, the tax being charged was correct.

Jason's response to the hundreds of dollars in time spent writing letters trying to get this matter resolved, postage to send, gas, and wear and tear on my vehicle taking these letters to the post office (14 miles one way) was to claim there is no "contractual" obligation to pay my costs. At this time, it's over $800. Subsequent letters from Jason stated that if I didn't pay the $132.05 claimed owed by September 8, 2009, they would forward the account to collection (which they apparently have done, which is a separate issue).

On September 18, 2009, a bill for my costs incurred due to the failure of T-Mobile to provide information (the legal right of the customer) was mailed to Robert Dotson, President and CEO of T-Mobile at 12920 SE 38th St, Bellevue, WA 98006. The letter was sent certified and was received. On September 5, 2009, I filed a complaint with the Better Business Bureau with whom T-Mobile has a rating of "F." Jason responded to my complaint, stating T-Mobile regretted the confusion regarding the sales tax and asking that the case be closed as the matter had been turned over to collection. He also reiterated that T-Mobile had no "contractual" obligation to pay my costs.

I responded that T-Mobile had a legal obligation to provide to the customer, in a timely and reasonable manner, information requested by the customer and that they had not, making the costs to me recoverable. T-Mobile has refused further response to the BBB complaint. The BBB website has catalogued over 23,000 complaints against T-Mobile.

2 girls in the store at 6:30 pm on 9/24/09 were immature and rude, and they were playing, texting, and talking about their personal gossip. They had no clue what they were doing. They also rudely rolled their eyes and told me I did not qualify for the BlackBerry 15-dollar plan, in which I do. So, I had to call customer service while in the store to prove them wrong. Then, they were really rude. But my main concern is I was double-billed for this phone!

I received a bill for services from 7/15/09 to 8/14/09 for $87.49?! On 8/26/09, I called and talked to representative Delicia ** (would not give her full last name), and she confirmed that the service was cancelled, although she said it was effective 7/17/09. Yet, my service with the new provider was effective 7/11/09 which is the service begin date on the new servicer's bill. I debated that I owed T-Mobile for the period of 7/15 to 8/14. Rep Delicia said that the 2nd line was still active and that was the reason for the bill. She insisted that the charges would remain and that I do owe for them. She refused to negate any of the charges.

I did not pay the charges, and on the same day, 8/26/09, I wrote a letter to T-Mobile disputing the charges for service we did not use. To date, I have not received a response. However, on 9/23/09, I received another bill for a total of $122.73, which is an additional $35.24. So on 9/23 I called and was told that the 2nd line was not actually cancelled until 8/26 so the additional charges are for 8/15 to 8/26. This is unbelievable. I will probably go ahead and pay the bill in order to keep it from being reported to credit agencies; however, I will continue to dispute the charges.

On top of that, they are charging me $300 and some change for charges of a broken contract. They sent my name to collecting agencies. I gave my phone back to them at one of their stores. Since I don't have a service, why do I need a phone? I gave the phone back at 1751 N Howard St., Chicago IL 60626 - 773-274-0059. That was the phone I used to work. I'm a handyman and the phone was my livelihood. As a consequence of losing my line, I lost my customers and my business, I could not pay mortgage and lost my condo. I made a complaint with the FCC, and they did nothing to solve the case. On 3/20/07, they closed the case. In April of 2007, I went to Brazil to live over there because I was dead broke. I returned to USA on 9/12/09. I honestly hope that something can be done against T-Mobile. They made me pay dearly for their mistake, and nothing happened to the person who made that mistake.

I have been a loyal customer for 4 years and I really never had an issue with them until now. Customer Service is not what they used to be. They are not helpful. They are rude and have no knowledge of anything. I told them I needed a credit towards my account and I am willing to change my plan to a more expensive one where I would have unlimited minutes instead of the 1000 I currently have. They suggested maybe I should cancel my service because they can't help me out?! Unbelievable, I thought. So, of course, I asked for supervisors and they said there were none available and they would call me back.

Two days later, I had to call back again because, of course, they never called me and I'm spending 40 minutes on the phone again. I told them I need a credit towards my phone bill. They offered $30 and I told them that must be a bad joke, but actually it wasn't. So, I advised them that my phone bill never had details about how much it would cost per minute if I go over my minutes which I think is illegal. They said it is detailed on my phone bill? My phone bill comes and then I would see how much they charge per minute when I went over my minutes which is after the fact.

I am so outraged about T-Mobile and I actually have no one I know with this company anymore. All my friends switched to different cellphone companies and I am probably going to do the same thing which will cost me $200 additional to my phone bill because of the early termination fee. Actually, there are class action lawsuits regarding ETFs because they are unfair and not legal. So, I am going have to pay $460 to get rid of my T-Mobile service? If this is not a definite overcharge and abuse, then what is?

Eventually, after talking to a couple other people, I came to know only AT&T has better reception. I was advised by well-wisher to sign up for a phone company which has a better coverage in Bullhead City. I told them my problem and requested T-mobile (09/06/09) to terminate my contract since I am facing lots of problems with their bad coverage. The customer rep. transferred me to a tech specialist and with her help and guidance, I rebooted my phone. She called me on my work phone number and then she admitted that she could see in her system that my phone signals are fading. She asked me to wait for 48 hours so that they can send an engineer to look at the tower in Bullhead City. I missed so many important calls as usual. And the day before, 09/05/09, I had a really hard time using my cell phone because of the bad reception.

My employer suggested to change the phone service as it was devastating for them also. I called T-Mobile and told my whole story again. The rep just told me to again wait. I requested for her supervisor and asked him to free us from their contract. He said the company is going to charge us early termination fees. When I asked him why, he said because we are breaking our contract. I told him that I have a bad reception and I am crippled because of this bad reception. He then rudely told me that this area has this kind of service and he can’t do much with this. I asked him, “Why are we paying you? We are not supposed to pay for this kind of service (bad reception)? It’s you who also admitted to the point that Bullhead City and surrounding vicinity has bad coverage.” He then told me if he cancels it, it’s going to be $200 early termination fee but if he transfers me to customer representative, they might be able to help me.

Throughout the whole conversation, our voices are breaking up. We were having a hard time hearing each other. My voice was echoing back to me. I told the whole story again to the customer representative lady, Sharon, and she also complained about having a hard time hearing me. When T- Mobile is having a hard time hearing me so where would I go? In the middle of our conversation, my phone got disconnected. I tried to contact T-Mobile again but then it said, “Your phone service has been disconnected.” It was disconnected on 09/06/09 around 8:30 pm PST. Again, I thought that this might be a network problem. I switched off my phone and turned it on and it still says the same thing. I logged into the T-Mobile site under my account and that also said that my phone service is deactivated. I came to work in the morning and tried calling T-Mobile and they were closed because of Labor Day. Now, I am without a phone.

This cell phone is the only way of communication beside my phone. My billing cycle ends on 09/18/09. My wife’s phone is still working and we are on family plan. I told this to my co-workers at the hospital and they were astonished by this act of T-Mobile. Hope you will look in to this matter and make some recommendations.

I couldn't use the phone without a back cover, so I had to return that phone back too. Then they sent me the correct phone. Now, they are saying that they are charging me for a phone I purchased, which didn't happen. I didn't purchase a phone. I got a replacement, and the company refused to remove that from my bill. No one in customer service has helped me, and some were even rude. And one lady even hung up the phone on me.

I've got the Sidekick LX 08 & had an amazing deal, unlimited texting & Internet & additionally $3.99 for 300 picture texts (because I didn't want to up it to $15 for unlimited since I mainly stick to texting, hence the 4000 a month I go through). So roughly my bill was ranging from $44-$55 a month. Honestly, it was perfect for me.

Once I added my sister on (she ended up getting the older Sidekick for $99 with the "professed plan" including unlimited picture/normal texting & Internet), they've since tacked on so many hidden charges & have upped our plan without notice! According to the "technical support via the phone," certain charges were made because the existing offer the in-store representative offered no longer existed! We went from having an amazing plan to being charged out the ** for things they've told us are crucial for both phones.

After talking to many representatives via the phone, we finally got our "family plan" down to 400 shared minutes, the Fave 5 for both phones, & my original plan was still tacked on with her currently updated plan, knocking it down to $125 total. Not bad. Despite the fact, we went from her having unlimited everything, & my plan, plus 1800 minutes shared, to the current. The problems have recently started with them overcharging us for the combined bill, tacking on things we never added without any notice, and changing my plan when I changed my phone number due to being harassed!

I asked the rep several times if this would affect my plan & I was informed it wouldn't. I was lied to & now our bill is ridiculous. Due to constant moving & job issues, I don't have the funds to pay for such an extravagant cell phone bill. I'm sick of being ridiculed over the phone by people who are supposed to be making this easier.

This is unjust & financially unacceptable! I can't afford $400 in cancellation fees & starting up with a new carrier. I like T-Mobile. I love their phones. I just don't appreciate being roped into false pretenses & talking to people who honestly don't even know what they're doing. There are good phone reps out there who I appreciate for all of their assistance, but for those out there who are "b.s.ing" their way through loyal & respectable hardworking people, they should either be trained harder in real customer service or be fired!

After being transferred to three other people, I finally spoke to Josh who informed me that the sim card would not work in Australia. I was horrified, since my husband was leaving that day. I told him the phone and card would do me no good if I couldn't use it in Australia and that I was returning it and also wanted a refund for the card, which I had not received. He said that they'd have to research why the card didn't come and plenty of blah blah and I would get my money back in about a month. Nothing yet. I have returned the phone and am still waiting for a credit for that as well. The experience and customer service was despicable. He was like a robot - nothing to say at all. I'm reporting this to Clark Howard too.

Then I got the news. I had to pay another $130 as a deductible. I was very upset. I called T-Mobile back and told them what was told to me and at the end, I told them I was going to report them to the FCC because of their deception in their dealings with me. They knew I was upset and I did speak with a loud voice. While my phone's screen was cracked, the phone worked. T-Mobile took it upon themselves to disconnect my service knowing that I was upset. I did not call about disconnecting, but about a damaged phone. Also, if I did request a disconnection, I should not have to pay the $200 disconnection fee to them because they lied about the protection I was buying for my phone. I lost the $130. I'll pay the last bill and desire a ruling in my favor and tell them they are responsible for what their salespeople say.

On July 25, I rang T-Mobile to change my daughter's number due to abusive calls and texts. Firstly, they made a mistake and changed my number instead, and I had to wait for 3 days before my old number returned to my phone. In that time, I lost 3 days of work due to business from clients who couldn't get hold of me. They said they would credit my bill 15 pounds for the mistake they made. They changed my daughter's number then, but she lost her SIM card and I had to ask for another one to be sent to her.

I spoke to another member of staff who told me to go to the phone card warehouse to pick one up. I was going away to London, so I thought I would wait till I returned. I asked for the SIM that she lost to be cancelled. So we were away for 10 days. When we returned, I went to the phone card warehouse, and they told me they couldn't give me a T-Mobile SIM card and that I was wrongly advised. Yet again, it's a mistake by T-Mobile. So, we had to wait 3 days for it to be sent to me.

Another member of staff now told me that they would reimburse me 5 pounds for the inconvenience and false information given to me by T-Mobile. So, my daughter hadn't used many of her bundle for the month July 21 to August 21. Her new SIM came to her at the end of August. They told be that any minute or text on her old SIM would automatically go on to the new one. She told me they didn't. I had changed her bundle for an extra 100 minutes and texts for August to September. So, she didn't have her phone to use for the best part of July.

I rang T-Mobile, and once again, they told me false information saying that my July-August bill was credited to 42 pounds from 55 pounds for the inconvenience. So, I was happy with that until yesterday when I have my T-Mobile bill come through the post with a bill for 130 pounds. I nearly had a heart attack. Please, could you help me with this. I cannot afford to pay this and will not pay it when I know T-Mobile has made another mistake. And this time, it's a big mistake. Thank you. The money is due to come out of my bank account by the September 5, and I can assure you I will cancel my direct debit before you do.

I then called customer service to request that the internet feature be added to my phone since that was only $24.00 a month instead of $65.00. I was planning then to terminate the web connect stick, which cost $65.00 a month, and pay the early termination fee in installments. An entire two weeks later after I had the internet feature installed on the telephone, I was called and told that I had gone over the 5 gig for the previous month and I now owe $500.00 and though I was only one week into the new cycle, I owe $300.00 plus $200.00 for the early termination fee. I was threatened that though my cell phone was no longer under contract, its service will be interrupted unless I make arrangement to pay that amount for the web connect stick even though that is a separate and new contract from my cell phone.

I live alone, so there is no question of whether someone else could have been using the internet in my absence. I did not use the internet anymore in the last two months like I did the previous two months. So, I did not understand why I owed that much. And besides, they only alerted me supposed over-usage after I had the internet feature added to my phone and was planning to terminate the web connect stick early.

I called them (August 2009). They noticed my prior complaints, but could not provide any reason why the service was still lacking (they did admit that my area was still a known weak area). They tried to up-sell me on a Wi-Fi home service. They also offered to pass my information along again. I asked to speak to someone regarding canceling. The next person I spoke again offered to bump me down to a lower plan (which would extend my contract) or the Home Wi-Fi service. Then if I were to cancel, it would be $200. I explained that for over 2 years, I was getting poor service and because of that, they should not be charging me. They stood firm. I asked to speak to a supervisor and was told the supervisor would say the same thing (I never did get to speak to one).

I don't understand why I have to pay $200 to get out of a contract for a service that is woefully lacking. My house, surrounding area and my place of work are all poor reception areas that they have admitted to being aware of for two years. Surely I must have some other recourse than to pay $200. I may (if necessary) send a copy of this letter to T-mobile, but any help you can provide would be greatly appreciated.

I even complaint to my Spanish Junta Reglamentaria De Comunicaciones (FCC), but they could not do anything. They told me to try and make arrangement with them (T-Mobile) and gave me two names and addresses to call and write, which I did to no avail. No answer to my letters and no answer to my calls. I even complained to Washington, but I have not received any response yet. Maybe they have way too many complaints. Once T-Mobile took over, I started receiving text messages, which I was charged for. I was even charged for some services they said I took. First, the phone was for emergencies only that is why I took the cheapest $20.00 deal. Now, it is sometimes $44.00 or $39.00. It keeps changing every other bill and they said it is because my calls are over.

The phone hardly works and am still paying the same even though I called. They said I needed to change my Suncom to a T-Mobile phone for an additional $275.00 so I can get a better and no drop calls reception. Forget about calling for help. They cannot help nor they can eliminate the extra charges. I'll wait until the next year of June so I can cancel my T-Mobile and put that phone under my truck tires. What to do? I guess just wait. They told me that an extra $175.00 charge for an early termination will be paid for the phone and paperwork. Imagine, a $175.00 phone that doesn't work and gets so many drop calls is unbelievable. I can't wait for the state to start to regulate these cancellation fees from all wireless services. I really hope someone can help.

Anyway, the way the industry is, at least how I've experienced it with T-Mobile, their is no incentive on their part to give you good customer service, and the real incentive is con gaming you into these contracts, lying to you, giving you the runaround, and giving you ** once they have you in their clutches. Customer loyalty should not be based on threat and loss due to "contract", but rather on good customer service.

I basically want a phone that will alert me when I have a voice mail or missed call. They said there is no such phone that will do that, except a black berry which would be a $400 upgrade. Every other plan I have ever had, the free, cheap phone would alert you if someone called you. On top of that, the bill came, and there were all kinds of hidden fees. They charged for roaming but disguised it as "long distance and local charges." Fair enough, if they are going to rook me, then they are not living up to their end of the contract as far as customer satisfaction goes, and therefore the contract is void. Also, the sales person at the kiosk lied, misled, and misrepresented a lot of other things, and why not? The whole goal of the game is to get you to sign the contract, not to give you customer satisfaction.

I can't get away from their terrible customer service, or actually lack of it, unless I pay $200. By giving me lip service and the runaround, they basically refuse to deal with me as well. It's terrible. I feel like I am dealing with a professional criminal enterprise, pikers, or a driveway asphalt company or something.

I was very disappointed and upset because I confirmed so many times with Kelly that there won't be anything added on. I was thinking to cancel T-Mobile and change to other phone company. Scott **, online agent, helped me to clear out the problem and gave me back my old plan. I really appreciate his great service, so I wanted to write to you and give my appreciation to Scott. Also, I don't think it is right that any store agent can just reach a client's information and try to cheat the clients for getting new contracts.

I called them and after a couple of attempts, he lifted the phone and explained that if I am going to terminate the connection, I need to pay $300 to Sunshine wireless. So my total disconnection fees will be $50 + $200 + $300 = $550. I was surprised by this conversation. Immediately, I called my bank for unauthorized transaction made by him into my credit card. I also informed T-Mobile on this. They told me that they are going to investigate this thing.

I want to report a fraud case on this guy. I was surprised just by looking to the reports available on the Web against this fraud dealer. The question is why T-Mobile still encouraging these fraud guys - or this guy himself putting his own rules on customers. I am waiting for the response from T-Mobile - after one week, I am going to file a report on this guy. Customers, beware of this dog.

The T-Mobile representative, Sean, also mailed a new phone for $20. When we received the phone and called in for activation, we found out that the phone number ending in ** had changed to a new number ending now in **. When we inquired why the phone number changed, we were informed that it was probably just a miscommunication. He confirmed that the previous number had been suspended and replaced and moved to the family plan. All went ok, no problems. About 10 months later we added the 3rd line ending in ** for our youngest daughter, changing the family plan to increase our family minutes only. We have been with T-Mobile since and didn't have any major incidents until today, August 17, 2009, when we were informed that we are in collections for the line ending in ** and owe the balance of $274 for early termination plus fees. What? I’m trying to explain that we never terminated the service and rather just switched back to the family plan resulted in frustration. There’s no cooperation from the T-Mobile team.

When I finally settled & found a phone that "sort-of" fit my requirements, I placed the order. The account would have my original phone, and two more lines. At the end of the order, the sales rep said, "You will get an email in the next few hours to confirm this order. If you don't receive the email, please call back to check on the order." I thought that was odd, but I agreed. After six hours with no confirmation email, I called back. There was no history of any new order. I asked the rep what that meant, and he told me there was no order.

So, I proceeded to spend more time starting to give him the full order again. This time, they did not have any more stock on the phone that I had ordered earlier. I said, "You know, never mind. This is too much hassle, and I will go to another carrier." Now, I have not been under contract with T-Mobile for about two years. He said okay and we hung up the phone.

The next day, I called AT&T and placed an order, and I also called T-Mobile to make sure the order was canceled. T-Mobile told me there were no orders open for me. Later that same day, I received a confirmation email from T-Mobile that the phones from my order had shipped. This time, I called and emailed the corporate rep for my T-Mobile account. Actually, I had emailed the corporate rep several times, and she was not really any help either, but at least she was sympathetic. The customer service rep said there was an order, and it was not canceled.

I said I had called twice to hear there was no order, and I had emailed the account rep several times to be sure the order was canceled. The rep told me that I did not need to be rude. I informed her that I would be refusing the phones, and that she needed to cancel the order immediately. I refused the phones, and emailed the corporate rep as such. At the end of their billing period, I then received a bill for $349.42, all of which was for service after I had refused the phones, and canceled the order. They billed me for a full month of service on inactivated phones, and a $200 service cancellation fee, and activation fees for two new phones.

I told them I want to cancel my contract as I am unable to use my phone and more than that, I am unreachable. They came back saying they cannot help me in this matter and if I want to cancel, I need to pay $250. I told them that I am canceling as T-Mobile is not able to provide me service and I don’t want to waste money for something that is useless to me. They again told me that they cannot help me and it’s my problem. They also advised me to take AT&T service until I finish my contract and pay for both T-Mobile and AT&T.

The response from T-Mobile was very disappointing as I was their customer for more than 4 years. I am really desperate to get a new service provider but I don’t want to waste $60 a month for the next three months paying T-Mobile. Please provide justice for me. Thank you. Consequences: Unable to use my cell phone neither at home nor at the office due to the poor T-Mobile service in this area. I have already paid $150 for poor or no service and will end up paying $150 more.

Days later, I started to receive phone calls from the T-Mobile warehouse. They left me a voicemail stating that they did not receive the damaged phone yet and they wanted to make sure that I sent it. I called the number provided by a T-Mobile rep and I told them that I sent the phone and I told them the day I sent it. The rep told me that he did not see any flags on my account showing that there was any problem with the phone. June and July went by and I did not receive any calls from T-Mobile again; neither did I receive any charges on my account. August comes and I saw a charge for $400 in my account. I was in disbelief and I called T-Mobile.

I had the misfortune of speaking to a rude rep who told me that the $400 charge was for the damaged phone I sent back in May. He said that they never got the package from UPS or from me for that matter. I told the rep to please investigate because I sent the phone in May and I told him that I spoke to someone in the T-Mobile warehouse and that when he looked at my account, everything appeared to be fine plus I did not receive any calls from T-Mobile in June or July advising me that they still have not received the phone. The rude rep told me that the only thing he could do was to transfer me to someone that can help me pay the outrageous and unfair amount of $400 in installments. I told him that I was not going to pay for a phone that I sent back in May. I even told him that I wanted to cancel my services and he told me that I could do whatever I wanted, but I had to pay the $400.

I asked to speak to a supervisor and he said no because the supervisor was going to tell me the same thing he just told. I asked him to contact UPS to find out what happened to the package and he said that I was the one who should call UPS and find out what happened to the package. I called UPS and I gave them the tracking number for the package I sent and they told me that it was not processed in their system as ever being picked up by any of their drivers. The UPS rep told me that they were going to open an investigation and that I should check periodically with T-Mobile and not with them (UPS) the status of the investigation.

I called T-Mobile and I told them that UPS opened an investigation. They do not care about that. They told me to pay the $400 and if they ever recover the phone, then they will refund me the money. I said put the charge on hold until the investigation is over and they find the phone. UPS drop boxes are very unreliable and unsafe since the customers do not get a receipt saying they dropped the package. They need to fix that issue. Because of that, I do not have the proof of a receipt from UPS, since the drop box does not print a receipt for you (most likely on purpose to get away with things like this).

To add insult to injury, they want me to pay more than $1,000 to end my contract. I called the carrier immediately as soon as both changes were made (within 24 hours). I was given a runaround with excuses like, "We can fix that" and "Someone will call you back in three days or less." They have since failed on every promise, and they now take the hardline of "write our legal department." They have succeeded to wear me down by wasting hours of my time, with dead end calls. Can consumers be bullied and cheated without a remedy? By the way, these changes were made without notifying me and giving me a chance to exit my contract. I told them on both changes that I want to exit my contract, and was denied.

I went on to talk to a CSR to see if she could give me a specific date of when the orders would be shipped. After checking some information, the lady said there's no info regarding the estimated shipping date. I then wanted to cancel these orders and place new ones. You have very a good reason to cancel an order that even the seller is not able to find out when it will be shipped, right?

I was transferred to another CSR of T-Mobile's customer loyalty program. This second lady, however, told me that she couldn't guarantee the cancellation of my orders. I had no choice but to ask her to at least try first. So after being put on hold for about 20 minutes, this lady came back and said the best thing for me to do to cancel my orders was to wait for the shipment and refuse the delivery. But she was still unable to tell me when the phones would be shipped!

I was really frustrated and said I wanted to terminate my contract. But the lady kept saying that I could only cancel it after I refused the God-knows-when delivery. Isn't it ridiculous? You can't even cancel an order that has not been shipped! Ok, dear customer, you are locked up with us until we ship the phones! And the good news is the shipping date is unknown or forever! Thanks very much, dear T-Mobile! Please, will you ship the phones ASAP, so that I can refuse the delivery and switch to whoever takes their customers seriously?

When the phone didn't arrive in 5 days, I called to find out what happened to the package. I was told that it was due for delivery on Monday, and given a UPS tracking number. I made it very clear that I was far beyond upset, because I effectively have a phone that doesn't work half the time. When Monday morning came, I wanted to check the status with UPS. I went to the website, typed in my number, and see that the package has been shipped to my home, which I specifically told them not to do!

So I called T-Mobile and asked them why they shipped to the wrong address and of course, I get, "Oh, I'm very sorry sir; they messed it up in the system." I explained to them again that my existing phone is a piece of junk, and that I am paying for service that I am not getting. When I hung up with T-Mobile, I figured that I would just go to the local UPS hub (not so local) and pick it up myself. A few hours later, I checked the status again to find that the package has been rerouted by T-Mobile, and that my package is now on its way to a different UPS hub farther away.

I called UPS to find it, only to have problems with them too. I told them I would come get it, where would it be? I was told it would be at a hub farther away. So, I get there only to find it was still at the closer hub, but on a truck bound for the farther hub in the morning, so I couldn't get it even though they told me I could. By this time, I'm pretty ticked off. When I got home, I called T-Mobile. They asked for my name so I told them, then I asked a question. I asked the woman on the other end of the line, "Do you want to get yelled at? I'm gonna yell, and I would prefer that it be at a supervisor. Can you get me one please?"

I spoke to a floor manager, who really didn't seem to want to help me. I simply told him that I want a phone that works, in my hand by tomorrow, or I'm canceling my service. As I am still within the trial period, I will have no extra fees. He said he'd work it out with UPS, so I explained that I had already spoken to them, told him the status, and again said, "If I do not have a phone in my hand tomorrow, I will cancel service. I don't care if it come UPS, or if I have to go pick it up at the store, but I want a phone in hand tomorrow."

He said he'd make the call and let me know what could be done. After an hour, I called back, only to explain to another floor manager the issue. She called UPS, and instructed them to hold the package at the UPS hub, and that I would be there to pick it up on Tuesday. Once again I explained that if I do not have a phone in hand by Tuesday, I will terminate service. Truthfully, I don't expect the phone to be available tomorrow. That simply isn't how things work for me. I expect that I will have to cancel my contract, and go back to Verizon. I certainly don't recommend T-Mobile. Their customer service sucks!

So back in May, I received a collection letter from Pinnacle Financial Group stating that I owed the $2,741.06 for T-Mobile. I told them it was fraud and I did not do this. I was shocked to hear that they have my current number listed as the number that caused the $2,741.06 charge. I told them during the time the service was on, during the time the bill was exceedingly high. I was with another carrier, provided them with the dates so there is no way my current number ran that bill up. I made a police report on fraud against my son and his friend. I faxed it to them (Pinnacle Financial Group) and they still continue to harass me.

I also contacted T-Mobile about their mistake and they are telling me that my son was supposed to tell me that the transfer did not go through. I told them they should have called me also. I told them as well as many times that I did not want this service in my name anymore because I was not with them. They had a contact number to reach me for anything. I blame them just as much as my son. They did not even call and let me know about the crazy activities going on with the account, like 11 phones were ordered, could have been more, different services were ordered during the two months I have them. Nothing was done until after I did the change of responsibility and they did not notify me.

I have the contract (the same phone number) with T-Mobile since 2003 (more than 6 years). Since 2003 I've been working for San Juan School District. As a guest teacher, anytime I leave a classroom, I write my name and my phone number so they can call me again to work for them. Now I'm losing opportunities to get a new job as a math teacher for high school. I do not know what phone number to put on my intention letter and resume. For the 11 days that I've lost, listening the "24 hours" joke, $1000 check compensation is a fair amount.

A reasonable price was also in this deal as my work really varies. I asked about the two year contract if one of us lost a phone or if for any reason we needed to drop a line would that require the termination fee. I was assured that if a phone should get lost or no longer needed that the termination fee would not apply for even two lines. That the termination fee would only apply to the total termination of service, and the contract really read out as that statement was true. (Not the case after your sorry self signs on the line! The wording is very misleading!)

First month into it, we had several problems. Top 2 being: 1. Service of any reasonable quality is virtually non-existent. Dropped calls are quite the norm and can be expected each and every call! Audio quality is extremely poor so even if your call hasn't been dropped yet you are constantly having to keep repeating and have repeated to you any conversation! 2. With parental controls your minutes are taken off your monthly minutes and your "Fave 5"! If you call anyone on your "Fave 5", these minutes are also deducted from your anytime, anyone, anywhere minutes! This leaves you unable to call anyone or receive calls except during the "free" hours! (Kind of defeats the purpose of "Fave 5"!)

Before the end of the first month, I had missed a couple runs, which is real money and very needed! I contacted customer care (There is a joke!) and was assured the running out of minutes with the "Fave 5" minutes being held against me was just a setting problem and was resolved at that time. Not true!

So, feeling confident, I head into my second month. The crappy service is a severe aggravation. But we all learned to stand outside on as high an elevation as is available. And limit your call to less than three minutes you will have a bit of a signal, and three minutes is kind of the time limit before your call is dropped. (If your call isn't dropped in the first 30 seconds! 3 minutes is a rule of thumb and certainly not always true!)

I got a run in the first of the month and another the following week. Third run, third week, my minutes ran out going to Kansas City. I couldn't even call my "Fave 5". (I have a witness to that fact!) Again to "customer care", we have it now they told me. Boy did they ever. Voicemails might even take up to 3 days to be posted and retrieved. So, I lost my contracts. It seems as they don't need someone they can't get in touch with to take care of just in time deliveries.

I can't even get one phone turned off without paying early termination fee. And can't afford a pre pay deal as I am locked into a two year contract with a company that does not deliver what they say they will. Although I guess they do in a fashion; it all depends upon location, time of day, phase of moon, humidity, wind and other almost metaphysical elements. A word from a fool to those wise enough to read this. Do not get T-Mobile, or you will remember the old saw "You get what you pay for!" All I want is away from T-Mobile "service"!

Consequences: I lost my contracts so am now unemployed with no unemployment benefits. I don't even qualify for food stamps! So T-Mobile has at this time cost me between $3,500 and $5,000 take home, not to forget about other things I have lost because of T-Mobile! All I want is to be away from T-Mobile and warn others about them!

*And to top it all, if you get frustrated with their poor service and their lies and want to change providers, they will actually dare to charge you $200 to get out of the contract!

Does that make sense?

Now, a year and a half later, and 4 different replacement phones, I'm still having the same problems but worst. T-mobile has sent me 4 different Sidekick LX and each phone had problems. Now I have had enough. I'm currently having my calls cut because the phone will shut off on its own, my device constantly freezes, my Icons do not work. When my phone freezes, the power button does not work and I have to take the battery out just so it can work again. Sending email makes the phone freeze, so you know what that means; I'm paying internet service and I can't even send an email.

I have been contacting T-mobile for months about my current problems and I'm always being told to reset my phone. After a while, I was told that my sim card was bad and I needed to go to the T-mobile store and get a new one. I was promised that this problem was not going to happen again because of the new sim card. I went to the store and got a new sim card and sure enough, the problems continued. I called T-mobile again and was told I needed to do yet another system reset and call back in 24 hr. I was so angry that I had to go through all this stuff. I called back in 24 hrs to tell them the phone is doing the same thing and I was told by the customer rep that I needed to go back to the store so a dealer can inspect my phone and make sure there are no damages to my phone . The rep assured me that this was a big problem and it would get resolved. The rep told me that there is a big list of replacement phones and they will give me something different of equal value.

Today, I went to the T-mobile store and have seen one of the dealers that was very, very helpful. The dealer was on the phone for 2 hrs with the reps from the call center. The rep at the call center would not release a list of replacement phones to the dealer unless I paid my bill. Now, understand, I'm on flex pay. I pay as I go, so I really don't have a bill. I was tricked into paying another month of T-mobile service and the dealer wasn't even given the list of replacement phones. The call center rep told the dealer that she was going to credit to my account $350 so I can get another phone. The dealer explained to the rep that it was not possible for her to do that because they needed to ship me another phone and that the store cannot give me a replacement phone. The rep was acting very ignorant with the dealer and didn't want to talk to her anymore. The rep asked to speak to me.

I got on the phone with the rep and told her I paid $400 for my phone and if $350 is what's being given to me then I'm being cheated 50 dollars. I told the rep I didn't want the credit. I just want them to send me a different phone. The rep wanted to give me a phone of lesser value of what my original phone cost. The rep said she will talk to her manager and call me back in 4 hrs. 4 hrs passed and the rep didn't call me back for another 2 hrs, so I waited 6 hrs for a phone call. When she called me back, she was not nice on the phone and said there is nothing she can do for me. I asked to speak to her supervisor and when he came on the line, he offered me the same phone. I told him that I don't want that phone; he said, "take it or leave it."

I had no choice but to take it because my phone does not work right. I called my dealer and informed her of what happened and she called the reps herself. The rep at the call center called me and had a 3-way call, then transferred me to a supervisor. The supervisor was really nasty to me on the phone and to the dealer. I hate T-mobile and am canceling my service with them soon.

I don't think that's fair because I bought the phone under the assumption that I didn't need those services. Now, they are telling me that I can keep the phone if I paid the full price of $400.00. I asked to be transferred to a supervisor who told me there's no corporate number and if I write the letter about my problem, it will get sent right back to them and the outcome will remain - I have to pay if I decide to keep the phone.

The supervisor I spoke with is Ralph (ID # **). He states that he will give me one month free for that feature. I told him that wasn't good because I already saved all 214 of my contacts to the phone and my kids' pictures. But he kept saying that the policy had changed and the rep that sold me the phone should have informed me.

Well today, I logged onto www.flywitht-mobile.com, entered my confirmation code, destination, date, etc. and the cheapest flight was $91.16 (the trip is from Las Vegas to LA). After confirming that I wanted that flight, it took me to another page that said there were additional $40 taxes and fees for each ticket, plus a $12.75 surcharge for both tickets. So the total amount was $198.24, the same amount as it would cost if I purchased two tickets. Plus, they only use airlines that charge $15 per bag.

So I went on to the US Airways website and their round trip for the same date and time was $119, which included $28.00 for taxes and fees. So using this program is only saving me $10, not giving me a free ticket. They can’t tell me why on the www.flywitht-mobile.com site the taxes and fees are $40 per ticket when on the US Airways website its only $28. I saw on rip off report there were other people who had the same problem. I called T-Mobile. They told me I had to call the travel agency (866 902-9656). They told me I could use them or not, and that was that.

On June 12, 2009, after reviewing my T-Mobile account online, it was noticeable that only five days after activation of service that T-Mobile had charged my account $8.04. Immediately, I contacted T-Mobile (1 877 746-09090) where representatives, although accents were difficult to understand, informed me of numerous reasons for the charges, to include charges for assessing T-Zones and connected me with a rep in technical support. The rep. assured me that T-Zone was free unless information is downloaded. Then Tech support reconnected me with the previous T-mobile department. Later, I spoke with a person that identified himself as T-mobile supervisor, Jobel, Ref. No. **. He informed me that he was unable to provide me with information regarding the disputed charges and calls on my phone. Further, he indicated that as a consumer, I was without recourse to address the matter since there were no protection measures for customers of T-Mobile prepaid services.

Also, my previous account (prior to December 9, 2008) with T-Mobile resulted from transfer from voice stream which I maintained for years before being inadvertently deactivated and reactivated by your rep. The cost per minute under voice stream cost less than when the account was reactivated on or about December 9, 2009. Since my account has been in place less than thirty days, I have opted out of the arbitration plan and if necessary will pursue other avenues to curtail additional problems, unsubstantiated services and charges.

As discussed with your rep. I am unfamiliar with charges added to my phone during the period 6-12 July 2009. I will appreciate your assistance in this matter for simple resolution other than remedies that may waste your company's time and resources. I will anticipate hearing your immediate response to this complaint and if you have questions, please do not hesitate to contact me.

Possible damage to my spotless credit rating, the inability to make a simple phone call. I incurred fees to activate a new line of service which is thus far superior. I use the phone now as an alarm clock occasionally because I have an alarm clock. I could have taken pictures, live video, voice recordings, etc, but could not depend on their service to make a call when, after all, that is what I wanted the service for. I have all those other gadgets separately. Breach of contract on T-Mobile's part. I strongly believe they put the phone out as bait and I was silly enough to bite.

I admit I was stupid. At any rate, I quit T-Mobile when they wouldn’t adjust the charges. I paid the bill not wanting to be sent to collections. I am finished with T-Mobile to be sure. They are awful. They just kept repeating that these are valid charges. They lost a loyal 6 year customer which in the long run, will cost them money. Isn’t there any regulation on these roaming rates for data? $1,100 in roaming charges and a sign on my back that says "**!" Don't go near T-Mobile or you’ll be sorry.

However, there was no prepaid shipping label in the box with the replacement phone, so I immediately called T-Mobile to advise them of this and was told I would be credited $10.00 on my next phone bill and to go ahead and pay for and send back the phone without the label. I was given the address of where to send it. In this case, it’s a distribution center in La Grange, Georgia. I was never advised on which method to send the phone and certainly not something that particularly concerned me one way another, thinking they are all pretty much the same these days. And of course, there did not seem to be any hurry in getting the phone back to them. After all, this is a defective $60.00 phone (I later checked what it would cost me to buy a new phone of the same model at the local T-Mobile outlet). I sent the package as the shop owner suggested via regular postal service (priority service). He advised it would be a good idea to do it this way in order to obtain a tracking number for T-Mobile since they had called me a day earlier, advising me to obtain one so I could provide them with it over the phone as soon as I had sent the package out.

I thought it was unusual that they would ask me to have to call them after I sent out the package; however, I agreed and did so. Then over a month and a half later, a $140.00 charge appears on my March bill amongst the rest of the confusion and "hidden charges" which are so common in order keep customers confused and frustrated to the point of giving up understanding, knowing a highly trained customer service person will make us out as "stupid" for what they would make out to be so easy to understand and straight-forward. A lot of these people are previous "time-share" sales people, having come out of exile. I called, nevertheless, and was told this charge was for the phone I not returned a month earlier when requested to do so. I explained this was not so and I had provided T-Mobile with a tracking number as per their request. I was then told they had no record of such a tracking number and even if they did, I had not used the pre-paid label they said they provided which would have also had the package returned via UPS.

So, now I have to explain the situation all over again about not having received a label and then following their directions, etc., to get the box back to them. I also explained that I had been receiving text messages from T-Mobile on a daily basis prior to me shipping the box back, requesting a tracking number. The messages stopped when I called them to give them that number and never heard another word from them after that. I asked, "How is it now you are telling me you have no record of a tracking number?" I was then given the run around as they had no explanation for this, but it was very clear to me, and they knew it, that they had indeed received that tracking number and erased it sometime later when they discovered the package got as far as Atlanta and then disappeared some 5 weeks earlier. I know this having had to do my own investigation and being told by a postal inspector in Atlanta that there has been a on going problem - over a year of continued problems (I have his conversation recorded on my cell phone, as well as his name and authority with the postal service) with the continuing disappearance of cell phones getting back to T-Mobile's distribution center coming through Atlanta.

I gave up trying to have the $140.00 fee removed from my bill for fear of T-Mobile turning me over to a credit agency if I tried to get out of my contract for their irresponsible behavior and disgusting methods of lying and unprofessional behavior. Funny, the only reason I write no - as now some 4 months later, I have gone through another fiasco with mistakes on their part attempting to get me another replacement phone as a result of another defective phone this time it taking 3 attempts on their part to deliver the phone to another phone disappearance. This time the tracking gets as far as Honolulu and then vanishes. Then another was sent to the wrong address (again, their mistake). Then finally it arrived some 3 weeks later after it was supposed to.

Of course, they cannot charge me for their irresponsible behavior this time as they were doing the sending and proof each time I never received the phones. The most ridiculous part of all is that this time around is that they were sending the phone "postal service" after having told me in the previous experience I should not have used the postal service. They were insisting they told me to use UPS and had I done so, they might have considered taking the $140.00 charge for the broken, defective phone I had to pay for getting lost in the mail. Also strange now is they have recently instilled all kind of releases from responsibility with reps. Reading detailed statement in which you must agree you understand before sending out new equipment for phones not returning via their provided labels, none of which were in place when I had my first un-settling experience with them. They knew they had an on-going problem with this and instead of acting with the postal service to correct it, they profited from it. This fraudulent behavior on the part of T-Mobile needs to be brought to the attention of all consumers! Now!

After sending in the rebate form, T-Mobile sent me a letter on April 30, 2009 stating they were unable to process my rebate because they needed more information. I sent them all the additional rebate information requested and kept a copy of the information they were asking for. I went back to my rebate form and noticed I did qualify under the terms of the rebate form and all of the additional information they requested was submitted. On June 9, 2009, I received a letter from T-Mobile Rebate Offer. They informed me they were unable to process my rebate because my account was not activated in the correct selling point per the terms and conditions stated on the rebate form for the offer. They then informed me purchases from an unqualified selling point are ineligible for the rebate program as submitted per your rebate form.

I went back to my rebate form and read the following, "Rebate offer valid only for purchases of qualifying handset upgrade through T-Mobile Customer Care and Web". The rebate form then states, "Offer not valid for purchases made at any other locations other than T-mobile.com or 1-800-". My phone was ordered through T-Mobile at 1-800-T-Mobile. The rebate form also states, "Offer not valid on Flex Pay plans without a one or two year contract". My Flex Pay plan was for two more years. My account was in good standing and I qualify according to the terms stated on the rebate form. Why did T-Mobile send me a letter asking me for more information in order to process my rebate and then tell me they cannot process my rebate at a later date?

I called T-Mobile and spoke to a woman who was very nasty and rude. I hung up the phone and called them back and spoke to someone else who was very nice and said I did qualify per the terms of the rebate and said the rejection letter was sent out by mistake. The person then said I would be receiving my rebate in six to eight weeks and gave me a new tracking number. I explained to this rep that six to eight weeks have already passed per the original submission and explained to her the original rebate form said I should receive my rebate in six to eight weeks. The rep apologized and said she would process the rebate and send it to her supervisor for expedited processing. Today, July 2, 2009, I received a new letter from T-Mobile with my new tracking number on it. The new letter said the same thing the original rebate rejection letter said. They were unable to process my rebate due to the same reasons explained in the rejection letter dated June 9, 2009.

I still do not have my rebate and the rebate offer is a fraud. After three months have passed, I decided to check Consumer Affairs website to see if anyone else has had this problem with a rebate. I noticed on March 26, 2009, under T-Mobile billing complaints, another person is also complaining about not getting the $50.00 rebate from T-Mobile. If I do not qualify for the rebate, then why did T-Mobile ask for additional information to process my rebate on April 30, 2009? Why did a T-Mobile rep tell me on the telephone after receiving the rebate letter dated June 9, 2009 that I qualified for the rebate? Why was I told I qualify for the rebate and now I am being told I do not qualify? This looks to me like a slick and dishonest way to sell older cell phones before a new model is introduced.

At that point, I was extremely incensed because I checked my Visa account and saw that they had debited (placed a hold) on my account for $125.00. The same thing happened to my wife several minutes before I placed my order. We spent the next 3 days (5 days if you count the weekend) bouncing back and forth between T-Mobile and my card company trying to get them to remove the hold so we can purchase from a brick and mortar phone store. T-Mobile put a block for a total of $250.00 (between my wife and I) on my Visa card and I cannot make any type of purchase of a cell phone until those funds are released. This is unacceptable and I will not stand for it.

This caused much anguish and frustration because the hold, which blocks the account, prevented me from purchasing elsewhere. I am livid that they can immediately place a hold or block on my account, but yet I have to go through a living nightmare to get them to take it off. On top of all of that, some of T-Mobile's reps were downright rude and should not be in a position of providing any type of service to the public with an indifferent attitude. Plus, they were secretive about why they refuse to sell me a phone, telling me to go to a store to buy it.

My credit rating had not changed back in 2005 up to 2006 and at that time, I did not have to pay a deposit. This has hurt me badly as now I have a contract with T-Mobile that I have to pay monthly without the same service that I previously had for $1200 totaling. I would like to know how I can become a litigator in the latest class-action suit on the company, as I too, was victimized by this company. Please help!

I went to get it. I put my SIM card; the phone still didn't work, when I called to activate it. The rep basically said I ran up my bill to $1300 in international calls to Honduras. I don't even speak Spanish. How could I have made calls if the line was suspended and reported stolen? So for 3 whole months, they gave me the runaround about a final price of the bill, which now is $706, and turned me over to a debt collector. I have the threat of my phone being turned off, and I am a college student 400 miles away from home. Now, I have two bills to pay $85/month to T-Mobile and $105 to the debt collector.

I called again and was advised T-Mobile needed to speak to my husband (owner of the account) to credit. Again, I was told 1-3 business days. This was on a Friday, so I figured by Tuesday, we should have our credit. My husband called T-Mobile and was advised he needed to complete paperwork. Again, 1-3 business days.

On Monday (1st business day), my husband called T-Mobile to be advised that again a new rep will take care of the credit as nothing has been done. Again, 1-3 business days. My husband called again on Tuesday to be told that T-Mobile will credit the full amount of $541.37, and we can pay the $245.05 upon receiving credit. On Wednesday, we called again, and credit was given on our T-Mobile bill for the full amount. But there's no money in the bank account. In the meantime, due to this error, our bank has charged us $225 in insufficient fees as we are waiting for the credit.

Today, Thursday, I called T-Mobile to find out that the rep on Friday processed a refund to go back to our account for the overpayment amount, only it was declined by their cash department (not sure why as the overpayment amount isn't due until 7/11). The full amount was approved on Wednesday, but nothing posted to my account.

I spoke to a supervisor who advised me that the rep processed an error by asking for the overpayment refund instead of full credit and money should have been back in our bank account by Tuesday (2 business days later). When I asked if I would be compensated due to T-Mobile's error, I was put on hold. When the supervisor returned to the phone, the statement was the rep requested the overpayment error in hopes that the cash department would credit the amount. All changed when I asked for compensation.

I contacted my bank this morning and spoke to a rep from the ACH department who advised nothing was pending in my account for a deposit from T-Mobile. In the meantime, I had to borrow money to avoid anymore insufficient fees and have no money to pay bills or purchase groceries as T-Mobile has made an error (even though I admit I made an error by overpaying).

I don't think this is fair to us, as we have been with T-Mobile for over 5 years and we're treated like garbage the first time that they mess up. We cannot get out of the contract, as we just renewed for 2 years on a 3-line contract. Our cost would be $600 to get our of the contract terms early. I just don't think this is fair that we have to wait over a week to have our money returned due to an overpayment. The supervisor told me that even her mom did this at one time and she had her money within 2 days and that this happens a lot and people receive their money quickly. As the rep made the error, I think they should be held accountable.

I live in Lawrenceville, GA which is a suburb of Atlanta. It is located in Gwinnett county which is one of the largest and fastest growing counties in the US. It is heavily populated and my home in particular is within 2 miles of the major highway of I-85. This is not the boondocks or up in the mountains. During my years with T-Mobile, I never had any issues which was why I stayed on board. But something changed and now there are multiple dead zones in very heavy traffic areas along the highways and at my home. For me to take a call at my house, I either have to stand at the window at the front of my home or outside in my driveway. There are also major dead zones where calls get dropped along I-85 all throughout Gwinnett county including: I-85 North right at the 85/985 split for a 1 mile stretch; I-85 South just south of the Mall of Georgia exit (20) for 1 mile; I-85 North and South in 4 different locations between where 985 begins up to the Gainesville exit and all 4 of which are over 1 mile in length; I-285 in multiple locations including near the Memorial Drive exit and 78, and many, many dead zones on the west side of 285.

This isn't even including all of the major dead zones just off of the highways. I personally feel that this is unacceptable because T-Mobile claims that they have coverage in these areas and that is a misrepresentation of the truth and deceptive advertising. When I called to see what the cost would be to cancel the contract, I was told $200. They do not pro-rate the cancellation fee like Verizon Wireless does. Actually they do, but lucky me that they implemented it just after my contract started. How convenient for them. Additionally, with my prior allegiance to T-Mobile, I also opted for their At Home service where it only cost me $10 per month for home phone service which is a great deal. Come to find out that they will also charge you an additional $200 for that line, even though it rides over your cell phone line. So you're not canceling two lines but they'll charge you $200 anyway just because they can. Funny thing is that my contract expires in December of 2009, so I should just wait it out, right? Wrong. The home phone service is a contract also, so you will be charged $200 once you cancel your cell phone service, because it can't operate without one.

Their fix? Too bad, so sad. They offered that I upgrade my phone to one that operates off of a WiFi signal when I'm in the house to increase my signal. You guessed it. They would require me to sign another two-year contract to get it. Not even considering that it doesn't address the dead zones on the highways. They also offered to have some technicians come out and check out the service at my home to verify that the signal is as I say it is. They said the signal is fine and they blame it on my foilage. I have four waist high bushes in front my home and one tree in the front yard. Meanwhile, if you go down my street in my neighborhood, there is either no signal at all for my entire street or at most one bar that it will struggle to hold onto if you're on a call.

So again, I'm sure that I'm not alone and I want everyone who is mad at T-Mobile for their breach of contract to send me your names and problems you're experiencing. I am going to organize a class action lawsuit for their breach of contract that has increased pricing on text fees, altered fees, altered their coverage areas which is explicitly addressed in the contracts. The increase in fees is supposedly allowed, but only if they inform you of those increases, which has never occurred. But it makes no difference because they won't let us out, so we're forced to take legal action and that's what we'll do.

I was told by Zack the rep in the store to call CS back and tell them to refund my money. I did and I was told bluntly by a supervisor, "I don't know why you're calling. I'm not helping you today." I reported them to the BBB. I spoke with Jason **, a very rude person who also told me this is how it is, they are not refunding my money and if I don't like it, I can take my business elsewhere. I will be returning my phone and going elsewhere soon. I've been with T-Mobile since day one and never had problems. But this bait and switch game is ridiculous!

When my friend came back to the States on 6-14-09, she couldn't use her phone. She called T-Mobile's 800 number and was transferred many times. She couldn't speak to anyone about her prepaid card. Everyone told her the number didn't exist. Finally, I took her to T-Mobile in Arcadia. We explained the problem to Jonathan. He said her phone number didn't exist in their computer, so there was nothing he could do. I showed him the receipt from last year. He said it was from another T-Mobile store, so he had nothing to do with it. All he knew was the number didn't exist in their system.

I asked for a supervisor; he refused. He said no one in that store could help me, because they didn't sell us the prepaid card and didn't take care of the last transaction. He asked to see the original paper work from 5 years ago. We told him we didn't have it, so he said our only option was to purchase another prepaid card. We asked about the balance of approximately $60 in the prepaid card. He said there's nothing they could do since the number wasn't in the system.

I don't understand how if a person also worked for T-Mobile made a mistake of deleting a phone number from the system and another person who also worked for T-Mobile couldn't help us. He insisted his store didn't make the mistake, so we must drive 30 to 40 minutes to the City of Industry T-Mobile to sort it out. I couldn't believe he refused to let me talk to his supervisor!

I refused to pay any and all charges and switched my service to AT&T. I got a call from T-Mobile's collection people today. I told them that I was disputing all charges. I called the senior vice president of customer service for T-Mobile and left her a message. I called the collection agency back and requested a collection dispute form. I will do what I can to not give T-Mobile another dime of my money. I encourage all who are with T-Mobile to review their bills thoroughly or better yet, switch to AT&T.

Please help us. There is evidence that I was on hold with their recording, stating "Agents are busy with other calls, please hold" It's not fair that they did not pick up my call! I spent three hours trying to get through to claim our prize. Three hours of my time. This appears to have been a terrible scam on T-Mobile customers, and I have been with them for years!

When I confronted T-Mobile, they stated that there was nothing they could do since I hadn't reported it lost or stolen. Also, when I asked if I was able to pay it in installments, they told me I had to pay the entire amount within one month and would split payments on that one month. I also offered to show them my purchase of the new phone to show that I was not the one making the calls. The calls had been placed on the beginning of January until Jan. 30th. On the 31st, I bought the new phone. Because of this, my credit is now tarnished, I am unable to make the payment of the initial $1,500 and beyond that, I am unable to cancel the phones. This is because they charge a $250 for each phone under my account. Since I am unable to cancel them, my bill has gradually increased to over $2,000. This entire thing has been very stressful.

At this point, I was so sick and tired of the games that they were playing and how Katherine kept interrupting me while I was making a statement along with talking over me. I asked her not to do that and that is when the off switch with her went on and she was listening to anything I said. She then became more obnoxious, sarcastic and completely unreasonable and I had to ask her to be more specific on things and that offended her. It was a no-win situation! So, finally, she said they would put me on a payment plan having the first payment start on 6/20/09 in the amount of $10, another $10 on 7/4/09 and also on 7/18/09 in the amount of $86.79.

She asked if you are in agreement to this. I answered by saying it looks like I don't have a choice. She then said we could just shut your phone off. So, then I said I agreed just so I could get off the phone, but preferred it by saying I will try since I have not yet paid my mortgage company for May and now for June either. And I said that my mortgage comes first so I can have a roof over my head. She got cocky with me again and said she’s sorry about that. I know at that point she did not mean it. I have had trouble with the company when I have gone to pay my bills in the retail sales stores with reps with attitude. I am sick of dealing with them treating me like I am a 3rd class citizen and a piece of trash. I deserve more respect than they are giving me. I will not take it anymore. I will put my foot down for the sake of other people at T-Mobile. I would like them to treat me with respect just like they would like to be treated. I would like the next months through September to be paid up in full. In addition to that, I would like $2,000 for damages, pain, and suffering, as well as $2,000 for punitive damages.

I went back to the store and talked to German ** (store manager) and he told me to wait 15 days more. So with all my patience I waited that period of time. After 15 days I returned back to the store and talked to the manager again he took my name and phone number and told me he was going to talk to the owner and that he would call me back. I didn't receive any call so I went back a week later. Again, the manager got my name and phone number and he said to call him 5 days later.

I called and the manager told me that I should be receiving a check in 2 days. I still didn't receive any check. I called him again and he told me that he had sent the check but was returned back because the post office couldn't find the address; I asked him my address and he had given me the right address and that he already sent it again. It’s been more than 1 of that and still no check. I don't know what to do anymore, they don't collaborate and they don't send any checks. It’s been 2 months of this and all I want is just my refund, that's it. I’ve been really patient but nothing happens. I would really appreciate any help to resolve this problem.

To get better service and less drop calls, I had to actually pay extra--and each phone got lousier and lousier. I recently paid for the so-called Ericsson and once again, they extended my contract for another year. They told me that I will never have dropped calls again, which was a lie, as this phone freezes on me and it takes five to ten seconds for the phone to actually dial a number.

When you press one button, it does something else. I had an important call on the second line this morning which was my four-year old son's doctor. I pressed the correct key and the highlighted area moved down to the "do not accept the call," instead of switching over. I called T-Mobile this morning and I almost had a stroke. They again told me that I had to pay extra for yet another phone. How much money do I have to pay out just to get a regular service?

I logged onto my banking account and found not only had they hit my checking account with $100.30 (the payment I attempted), but they also hit my checking account with the bill due at the end of the month! I called them and all I got were apologies (they are trained well in that area) and it would take seven days to credit and that he was putting an IT ticket in. Give me a BREAK! They put an "IT ticket in" back in Sept when I was questioning the overcharges and by February 2009, there was no record of any IT#! I am fed up with this company and wonder how many others were caught up in this recent scam for prepayment.

Investigating when I got back, I concluded that I had been signed up for FlexPay because I had no credit history--I have not borrowed money for something over a decade, live in a fully paid for home, I am reasonably well off. T-Mobile provided no way in which I could demonstrate that I was credit worthy. Furthermore, even if I had done so, the only way of shifting to an ordinary account was to cancel my current account, wait ninety days, and then try to sign up anew for an ordinary account. I am thus stuck with an account that does not work, for me or members of my family abroad--my daughter is currently spending a month in Italy with no practical alternative other than leaving T-Mobile and consigning my high end smart phone, which no other carrier supports, to a drawer.

Last year a representative called me in England and we worked through the issue. It was corrected. He even offered to give a credit for test call from my husband. We did not. At that time, it was an excellent customer service. I do no understand why I must pay over $20.00 for calls to T-Mobile international, to be put on hold, and hung up on. I feel T-Mobile should call me at the hotel. If T-Mobile wants me to pay this problem to be fixed, I feel our contract with both phones should be broken without an early termination fee. My first request is for T-Mobile to address this issue in a professional, courteous, and considerate manner. Since I have two T-Mobile cell phones, other family members with T-Mobile numbers (mother, sister, nephew in Florida) can not call me in Europe nor can I call them. Friends in England can only call me when I’m in England. This is also a T-Mobile Delta Airlines account.

Needless to say, the recording/greeting system is in Spanish. If you do not speak Spanish, you have to play a game to select the correct queue. This is the worst cellular company I have ever dealt with.

I requested to speak with a supervisor, and was on hold for more than 45 minutes, whereas Cirilo and I were at a standstill. When I asked Cirilo what the supervisor's name was, he informed me that he could not give her name, and that she had to identify herself. I am furious that they are giving me the runaround for my money. I cancelled the service, because I felt the bill was extremely high, and that I was not given the service I requested. Please help!

Also, during my last billing cycle, I did not use all of the 1000 minutes I had paid for my monthly plan. Those minutes were reclaimed by T-Mobile and I was not given a credit or refund for them! I no longer feel like a customer; I feel like I am prey to their carnivorous accounting and billing department schemes. I definitely won't be a customer to T-Mobile next month!

At the end of 3 months, I called again and got the same answer, 3 more months. After a year of this, I finally cancelled the service. I guess I am too stupid to deal with T-Mobile. Then my Motorola phone fell apart with one of the screws falling out of the case. I was told that I could not get it repaired. I bought a Nokia. I could not send text messages because when I tried, the keys just put in scrambled letters. Just recently all of a sudden, the keys started working normally, and I could send a text message. So today, I finally called 611 and asked how to send a text message to my email address, and was told I needed to pay another $10 for that feature. Enough, when my contract expires, I am going to whomever will give me service even if it is AT&T. Please send this message to corporate management. Consequences: a replacement Nokia cellphone for $130 and one year of unused service for $699.

I enrolled myself on family allowance control minutes with T-Mobile which T-Mobile did not have before. I only knew about it after this incident, and it only cost $2/month. It is causing hardship for me and my family. I am the only breadwinner. I cannot pay that bill, please help me to waive the whole bill. Thank you. Consequences: $601 less $114 equals $487.00.

In the meantime, we only had two lines instead to deal with them on the phone. This time, it was at their store. I did make a partial payment to prevent any more overcharges. The customer rep told us that the account was still under investigation and they could not do anything so I left the store with a SIM card on the new phone but no services and I must wait for them to call me. Fifteen days did pass with no news from T-Mobile so I called and spoke with Shante. She refused to do anything, so I asked for her supervisor and gave him my complaint about telemarketing and harassing calls and demanding to change the number. He did but he said nothing more and gave me a physical address to write a letter and they would contact me very soon. That never happened and yesterday came a bill with the 200 dollars for the cancellation. And they suspended the service for no payment so I was trying to avoid this but they did anyway. Now, I still have no service and I do want them to stop this harassing telemarketing and abuse of customers.

Although I have always paid my bill (since 2005), my service had been interrupted 3 times because of this. Every time I called to ascertain as to why my cell phone service was interrupted, I was told that the "hold" was placed incorrectly. Recently, I was told that the "lost" Blackberry was being used on my line, which is the primary **. However, when I told the associate that couldn't be because I was calling him from the number that he identified, he then stated that it was another number on my line (I currently have 4 lines). The number that he then said was the line that is currently being used by my son in Arizona. I told him that was impossible. My son has had that line since last year but has not been in Pennsylvania for the past 2 years. I am now being held liable for something that I did not receive, nor anyone in my family. I am frustrated and upset by the notion that T-mobile would want to interrupt my service for something that they erred on.

I disputed the alleged balance and requested an itemized statement detailing minutes and monthly charges from Mitchell N Kay. It was my understanding that charges associated with monthly usage minutes had been paid and that no termination charges were assessed. After review of the documentation in late January 2009, I found that the billing was incorrect and an early termination fee of $200 was assessed. I responded in February 2009 listing each line item in dispute and asked that Mitchell N Kay to review/research. I received no correspondence from Mitchell N Kay from February-March, and then sent a money order to Mitchell N Kay in the amount of $132.95 in early April, excluding disputed line items.

On 4/17/2009, I received an envelope with no explanation from Mitchell N Kay with the returned money order. Apparently, there is no method with which to dispute a historical invoice with T-Mobile. T-Mobile stated that the account has been sold to Mitchell N Kay; however, there is no arbitration process and no mediation process. This adverse corporate conduct should be illegal and oversight is needed to prevent such abuse from continuing.

The T-Mobile reps first admitted that there were 18 changes made to her bill, or features added or removed, including taking away her unlimited texting, in about one month last year July/Aug. She would have no reason to drop to a limited 1000 plan, for the same money? They also called in January and offered her 1000 voice minutes. She was at work and busy and thought it sounded good. Well, they also renewed her for a new 2-year contract at that time, without even getting a new phone. At this point, she and I are so disgusted with their deceptive practices that she just wants out. In fact we asked that this service be cancelled last night, April 17. They informed us that she will have to pay nearly $400 to break the contract.

She got a new phone with a new carrier last night. Today she received another text message when she turned on her old phone. So again, they lied and did not cancel the service. I called again and they claim they will cancel it within 2 hours.

What can we do? I am fully ready to sue them. There was obviously malicious activity with her account late last summer. The second T-Mobile rep now denies that there were 18 changes made to her plan that month. She got absolutely no benefit from this supposed renewal in January of this year. She has never used more than her 300 voice minutes. She got no new phone. If T-Mobile were any kind of reputable company, they would recognize that something is amiss and make this right. They have chosen not to.

A week later, I called to see if there would be any adverse effect on my family plan for my children being I was cancelling my account. I was told no, there will not be a problem with the family plan account even though I was cancelling my account. When the final bill arrived in December 2008, I sent out a check; and in the memo section of check, I wrote final check. In the months that followed, I called approximately 5 more times and told customer service what is printed above; and it fell on deaf ears. The bills kept compounding and now, it is in the hands of a collection agency.

I spoke to a supervisor about 3 weeks ago and explained my problem. She was Nickea **. She did not give me any explanation and told me to pay approximately 200.00 plus dollars and it will be over. Throughout my contract with T-Mobile, I maintained my Verizon Wireless account just in case of any problems. I am being harassed daily by automated phone collection by T-Mobile # three times a day for their money. Consequences: loss of sleep due to constant phone calls to my home, bills in the mail, and collection agency threatening my credit rating.

They said, after 2 hours on the phone with T-Mobile and speaking to a supervisor then a manager, that there is nothing they can do. We are stuck with the phone that does not work properly and a 2-year contract. I can't afford to buy a new phone or wait for 2 years to renew the phone. Please help.

I contacted customer service about the overages as I had requested months earlier to change back to unlimited texts. The rep bounced me around before my call was taken by another rep who informed me they had no record of the request. I attempted to reason with her, stating I received confirmation and that my phone usage would not have changed so dramatically otherwise. When she failed to resolve my problem, I requested to speak with a supervisor who she said would call me within 24 hours. When no call came, I contacted customer service again. I was told that they would not be able to help me since my account was tagged to speak with a supervisor only earlier that day and it would take at least another 72 hours for a callback.

Days passed with no callback, so I reported to the BBB in hopes of expediting a resolution. Shortly after, I received a call from a supervisor in response to my BBB complaint. I thought we'd be able to resolve the issue. But instead, I was surprised to find that the rep was rude and disrespectful, repeatedly speaking over me whenever I attempted to explain the situation. The rep refused to address my issues, instead vehemently maintaining that it was my fault. I pointed out that it made no sense that my phone usage would change so dramatically unless I requested the change in my text plan.

I further stated that I'd been using T-Mobile for several years; I have no record of non-payment, complaints, or any other blemishes. I implored him to check his records, as I am sure there would be records of my request if they recorded the phone calls as they claimed. The rep ignored me and offered me $200 goodwill credit despite knowing it was my fault. I declined the offer, stating that it isn't fair to have a loyal customer pay for a T-Mobile representative's mistake. I told him I hope to be able to resolve the dispute without resorting litigation, to which he responded by scoffing and telling me he would see me in court and report my answer to the BBB.

I made another attempt to contact T-Mobile via email, and again they offered me a small credit, refusing to address my issues or even the unruly rep I encountered. I maintained my position, stating that I was promised a service by a rep of T-Mobile, which I did not receive. And as a result, I incurred costs I wouldn't have otherwise. Again, the rep refused to address my issues.

To my surprise, upon sharing my plight with T-Mobile mistakes and their horrendous customer service, I met several other customers who have experienced similar problems and who are also disputing with T-Mobile and encountering horrible customer service. Like me, I know many people have left or intend to leave T-Mobile. One would think that after paying for their services for so many years, the least they could do was hear me out for a few minutes. It really does make you wonder whatever happened to that old saying the customer's always right. I guess maintaining consumer confidence is no longer the primary concern for Corporate America, most notably, T-Mobile.

I have written to the company and even to the President of the company himself but they are not even explaining to me why they cancelled my account before the time that it was supposed to be cancelled. I had scraped the money that I had on my flex account and they just took it after I was told to put money on it in the first place in order for me to transfer it. And I just find out that when I signed up for this service, I was told that the service was just for a year; now I’m told it was a 2 year contract. I didn't get this service through a T-Mobile store but in a kiosk at the mall in Philadelphia. I know I’m not explaining all of it and I may be missing some info. Please call me if you need any more info from me. I needed my phone for work related calls and to be connected to people who may have information for me for work. I feel completely cut-off. I have to use my roommate’s home phone in order to call perspective employers.

After I stopped using my phone for three months, then back to use the phone in March, suddenly again I was told my bills are over $100 again. Though I don't know who uses the phone because I have a big family and friends around me, I felt T-Mobile should reduce the credit limit to $50 to stop me in debt or cancel my contract and I will be paying them installment. T-Mobile will not listen. I believe people should have control over their credit limit especially if they want it very low. But T-Mobile is saying I don't have control over how much high they set me on, even if I can't afford to pay it.

I hereby want T-Mobile to carry the responsibility of setting me on high credit limit despite the fact that I said it's too much for me as a university student. This debt should be written off and my contract with T-Mobile should be cancel. Please kindly intervene, because T-Mobile staff keep hanging phone on me anytime I called after saying they could not reduced my limit because it's permanently set and could not cancel my contract till I pay off my debt.

The first time, they did not know what happened on my phone, but by almost the 6th operator, they found that my account was changed from Individual Basic with FlexPay to Prepaid, but my SIM card was not changed. As a result, some kind of technical problem happened (the operator said to me) and I needed to wait for 24 hours for changing the SIM card to Prepaid.

So, I waited. The problem was that it didn't work. I kept calling them almost every day and in April 1, 2009, one of operators said I needed to wait another 48 hours. But at that time, I couldn't believe what the operator was saying, because they always said that I needed to wait, so I made another call to them and another operator said I needed to change my SIM card. But I just waited another two days and on April 3, 2009, finally, I went to T-Mobile store in Lynnwood (3000 184th St., SW SPC 5508, Lynnwood, WA 98037), talked about my situation and changed my SIM card. But the problem has not been fixed, and service center and technical support's operators always said that they were going to fix this problem and their supervisor kept focus on this.

Even, on April 6, I called the service center (1-877-778-2106) and one of operator said, "I guarantee that your phone will operate in 24 hours," answered my question that I could not just wait another 24 hours, "because you guys always said that." Their supervisor already knew about this problem and I needed to wait 24 hours. On May 7, almost 10 pm, I called again, but she just said that I needed to wait 24 hours to 48 hours. So, I have not used it in over a week and I don't know what to do. I have already spent $100 for the refill card and I did what they said, waiting, changing my SIM card and waiting again.

Now, it's 2:40 am on April 8, 2009. Still, I cannot use my phone and I am waiting as the T-Mobile customer service center's operator said. I, frankly speaking, really don't know what to do. I am not a U.S. citizen and don't know about U.S. laws. Please help me.

Well to make a long story short, October, here my bill is due. So I paid it. 2 weeks later, it's due again for more than the $130. I paid already. I ignored it thinking it's a glitch. A few days later, my service is suspended. For $75, I can have service restored and I have another bill due on the first week of November. The same situation, I pay the November bill a day or 2 after it's due. A week later, another disconnection notice. I called and complained. They explained I have been paying my bills late. December, the same situation, now the beauty is my account was suspended back in December after I paid my bill. That means I couldn't go online to see my bill or what payments were made.

During these 5 days, it freezes for 15-20 min. every time I receive a picture or message via Bluetooth. It has a function called voice clarity which used to activate itself while I was doing calls which makes me hear the person talking to me but he/she can't hear me, and every time this happened, I used to inactivate it. As soon I do, a new phone call will activate it again and it gives me the same problem in addition to giving people who call me a message that the phone is off and they have to leave a message when in fact, the phone is on. This caused my daughter's daycare to call and not be able to get a hold of me while my daughter's temp was 104 F.

I called T-Mobile and asked them to exchange the phone I have for the Nokia 6133, the same model as my old phone because this 6263 is a defective phone and a supervisor called Brian said I can't get the old model 6133 any more because Nokia, the manufacturer, discontinued it because it was defective and I have to get a new 6263 phone. I said okay. After that, I went online and I was surprised to see on the T-Mobile website that they sell the 6133 which he told me was discontinued and defective.

Do they sell defective phones to their customers? I called again and the representative said, "I apologize but that's what you are getting and there is nothing else I can do for you." They sent me a new 6263 phone, a used and defective phone. Right now, I have to deal with this bad service and the supervisor is faking me telling me the phone was discontinued. Please contact me to let me know what I can do in such a situation.