T-Mobile Reviews

I have now received my final bill showing two early termination fees. I tried calling to see if something could be done but was basically told that even if the services did not work, I was responsible for the charges. This came from a supervisor. The others basically stated because I was under contract the fees could not be waived, even though I did try to get the issue resolved before porting out. Then I was told that there was no corporate phone number or address that I could write to but I could chat online to see if I could get the issue resolved. Suffice it to say that did not work. It is not fair that these people are advertising these services but are unable to provide them. They refuse to waive any fee and are rude and non-responsive. I don't know what can be done. Is this even legal?

Weeks later, a letter arrived informing me that I was not on a family plan and that the fine print on the bottom of the rebate form should have been read before I sent in the rebate request. When I called T-mobile to complain, they said that they are not responsible for what their reps say or promise. However, I did have to fulfill my end of the agreement and stay with T-mobile until the end of the contract.

Two years ago, they did the same thing. I called a t-mobile rep and told her my daughter wanted a new cell phone for Christmas. She said I was entitled to a rebate. I asked if there were any restrictions such as needing to be on a certain plan and she said no. She guaranteed me that the rebate would be approved. I told her several times that my daughter would not be opening her phone gift until Christmas and the rep said that that was no problem-my rebate would be approved. So I filled everything out correctly and sent it in before I wrapped her phone to put it under the tree. Imagine my shock when I received a letter from Young America Rebate Center stating that my rebate was not approved because I needed to activate the new phone within a certain number of days after arriving in the mail.

I called T-mobile who informed me again that it doesn't matter what the reps may say to you in order to sell you a phone. They said I should have taken everything out of the box when it arrived, read the fine, small print down at the bottom of the page, and if I realized that the phone was not going to be used until Christmas, I should have carefully put back everything in the box, repackaged it and taken it back to UPS and sent it back on my dime. I asked if I was still going to be expected to fulfill the 2 year contract extension even though the rep did not tell me the truth, he said yes. I could not go back on my word.

Next month my 2 year contract will be up. In the end, I paid T-mobile at least $100.00 more than I feel I should have paid. What made it worse, the phone was extremely unreliable and not worth the $130.00 I paid.

After 4 months of this, I was tired. I asked them why could they just not send me a new phone or one compatible to the Nokia 6085 my son has. T-Mobile refused, even after I spoke to a supervisor (Robert ** ). I have been waiting for 4 months for a resolution, and now they want me to pay for an upgrade on a new phone. That is unacceptable, after I have been patient and cooperative with their instructions for 4 months of paying for a service that doesn't work.

"How much you pay right now?" "Well $120.00 for two lines and 1500 minutes," "What would you say if I give you an offer of the same price with two extra lines and 2000 minutes? Remember all of that for the same price." "Well. I don't know? Because I have Text message and on top of that I only have two more months to finish my plan." "Don't worry, I will throw the text message unlimited minutes, and how much you think they going to charge you for canceling your plan?" "$200. Sorry $400 because it's two lines." "Look, I am going to do this because I like you, I am not going to charge you for the activation fee which it will help you to save money. This way you can pay the other company." "Well, if is like that I will cancel my plan with ATT and will Sign with you. Now the last question. How much I will pay for every month?" "Well, the bill is $119.00 but you will pay $125 or the most would be $130 including taxes no more than that." "Okay, that sounds very nice."

One week later, I noticed that the reception was horrible especially around my Area (Linden). I went to the store and I address my issues to the sales person. He told me not to worry and the problem was because I was a new member and it usually takes two to three weeks to start working properly. Three weeks passed and the same problem again. I went to the store and again he told me to be patient but I couldn't because important calls were dropping. I took upon myself to call customer service. They told me they knew about the problem and it was going to take at least 3 months to start putting satellites but they were not a 100 percent sure because it could be longer than that.

I said, "What?? I was told by one of your salesperson that it was going to take at the most three months. What happen??" "Well I don't know who told you that because they are just a franchise. They don't actually represent us." "Wait. Is that a T-Mobile store?" "Yes and no. Well, they are a store that sells T-Mobile's products but they are not part of T-Mobile." "Huh? Well in that case I want to cancel my account." "Oh, sure but you have to pay $200 for each phone which it comes down to $800 plus one month." "But is not even a month and you said they don't represent T-Mobile?" "Yeah, but you signed a contract with us for two years and if you change your mind you have to let us know within two week, no more than that."

After that I hung up the phone and tried to be positive. Well I was going to pay $125 or $130 the most every month. Tax included Right? WRONG. My first bill came and it was for $335.00. After seeing the bill, I call customer service and to my surprise I was getting charge activation fee. I went back and for maybe 4 times until I got it fix (so I think). Now I got a call where they informed me that my bill will be $155. Huh? I thought it was going to be $125 or $130 the most? That's $30 more from what they told me. The sales person admitted he made a mistake but he could not do anything that it was too late.

I spoke to customer Service and the same running up. I ask him again if I could cancel my plan base that I am unsatisfied with my plan and with the way T-Mobile handle their business. He laugh again and said, "Sure it's going to be $200 for each line and one month." I said, "I should take you to court?" He gave me the address of the T-Mobile legal team that is located in Washington. My final plea is please let me out of the contract because I am not very happy with you guys and the way you handle your business. Please, please, please.

However, the rep. insisted that t-mobile web ask for confirm button twice which is sufficient, and you must lock the phone from anyone to access. They refused any partial or full reimbursement by accidental press of button. In short, if the button is pressed twice, you are liable for payments no matter how it was pressed. Interesting facts was t-mobile web button is impossible to program out from accidental access from the phone. I do believe they count on extra revenue even from unintended usage and not willing to correct charge as Sprint did. The supervisor on the phone started to raise voice, despite the fact that I was very calm and reasonable and I could not continue conversation. To my request for contact info., only thing I got was her name. She refused to provide address, or information in regards to this incident.

C'mon, this is southern California, I can't remember the last time it even rained. Of course there is no one who can help me and I have to just pay it. I have lost all faith in Tmobile because this is a greedy excuse of a scam. And after seeing the scores of other victims ripped off in the SAME EXACT WAY! I have no doubt that this is a scam. So far it does not look like I'm going to get what's fair (my $$$ back), so hopefully there will be a lawsuit against them and they will get what they deserve like the rest of the greedy corporations got. I can't even get to customer service because their lines are crossed with their pay as you go plan. This is a joke, I hope Tmobile gets what they deserve. All their phones are sub par and have problems. I personally know this because I have 4 or 5 of their phones. All of them have been defective in one way or another. I hope there is a lawsuit against them because this is NO way to treat your customers. I can't even get service on the Westside of LA. Please, please DO NOT DO BUSINESS WITH TMOBILE. Their warranty is like a crap shoot. Buyer, beware!

Finally, after a month, I was furious and asked to speak with a supervisor. A supervisor explained that my new phone won't work the T-mobile server and that my contacts can't be saved to the server. I was told I could enter contacts from the web site and send them to my phone, but first the old Nokia phone would need to be removed from my profile (put another ticket it). After more waiting and more calls, I am paying $180 more a year for a phone that can't do half of what my old phone did, and the website still shows my old Nokia phone. If T-Mobile had been honest with me from the start, I never would have purchased this expensive T-Mobile Dash. After keeping me waiting for over a month to fix my trouble tickets, it's now too late to return the phone and I'm stuck with a higher bill, additional 2-year contract, and a phone that won't suit my needs. T-Mobile representatives lied to me repeatedly (should be on tape since their phone calls are recorded). What can I do?

I was transferred several times, and finally I spoke to someone who said I could set up a payment for a week away, on the 16th. He was unable to set up for the 15th and tried to convince me to set up for the 15th anyway. I refused and he said he would just notate the account and I could call back the next day and set up a payment for the 16th. When I called back I found out that he had lied to me and the only way I could set up payments was to make a partial payment and then set up a 2nd one for the 16th.

Frustrated by that farce, I called back and again was transferred several times, each rep telling me something different. The last one refused to allow me to speak to a supervisor, claimed she would have her call me back and asked for my phone number, claiming that she had no access to my phone number which is the same as my account number. Needless to say, no one has ever called me back. No credit is reflected on my account. And my MyFaves has not been set up the way I was told that it was. It has been nothing but one misrepresentation after another with this company, and I honestly do not think there is one person from T-Mobile who can HONESTLY help me. I fear that my bill and my account will never be corrected, since every time I speak to someone they tell me I have to do something different, or they say it's taken care of when it isn't.

I called them back today on Oct. 15th 2008 because I got an outstanding balance letter saying I owe them $225.92. Now, when I was talking to a customer rep., they told me that since I only had the account for under TEN months, that I will not be charged an early termination fee. I am being charged and I called them up. Talked to a supervisor and she told me I wasn't able to talk to anyone high up than her because I had no new information regarding the account. She ended up refusing to direct me to someone new to talk to and I cursed at her and told her her reps. need more training if they always tell me something new that's not in a contract.

I am very unhappy because now I have to pay $225.92. It's ridiculous-- I was made to look like an idiot so they can get me to terminate. Also, in their memos on my account, it says that I was made well aware that I would and that I know I have to pay that amount. I was unaware because they said it would be waived.

I got that excuse in March, April, and May and was fed up and asked them to cancel my account. They apologized profusely and offered me a credit on my next bill, instead, for all of my troubles. I told them that if it happened again I would be demanding that my account be cancelled without fee.

From June on, my payment was indeed debited from my account on the 15th of every month....until this month (October 2008). The amount was taken out on the 14th, a day early, which because I only keep enough money in that account to pay bills with, sent my account into a huge deficit. I accrued over $200 dollars in overdraft fees because I had accounted to everything else coming out before the 15th, except for the T-Mobile bill. I called to explain this to T-Mobile and was connected with a young woman named **.

I explained my situation and let her know that this had occurred in the past. She proceeded to cut me off of my explanation and tell me that this was not a T-Mobile error, but in fact a bank error. I offered to send her my bank statements dating back to the time the billing change was made and she refused it saying, "It is not our problem that you do not know how to manage your bank account," and laughed when I said, "Excuse me?" I then asked to speak to her supervisor and she said, "Sure, if you want to hear again what I just told you."

After about five minutes on hold, ** picked up the phone and asked what the problem was. I explained to her what I explained to **, and she also said this is not our problem? I reminded her that I spoke to several representatives in the spring who assured me that my payment would come out of my account on the 15th of every month and told her that I have bank statements to prove it. She then said that if I didn't make them aware of the problem six months ago then it was too late now. I told her that it was not a problem until this month which is why I hadn't called earlier. She proceeded to interrupt me and say that this was obviously my misunderstanding and the issue was considered closed. I told her that I would like to call back later and possibly speak with someone with more authority than her to try to resolve my problem. She told me that would be harassment and threatened to cancel my account and file harassment paperwork against me if I called back about this issue ever again.

I have worked in customer service for 8 years so I understand the frustration of dealing with issues on a daily basis, but I have never seen anyone treat a customer in this manner nor have I, or would I ever treat or insult a customer in such a way. Having never been treated in such an insulting way, it was so upsetting to me I have missed out on a morning of work, and as a kicker I am out over $200.

I DID NOT RECEIVE A CALL!!!!! So I called back and told them I did not get my money and I told them who I talked to and gave them Steve's name & # to get back in touch with him and they told me that the name and # meant nothing to them and that they couldn't find that guy if they wanted to! So that means their employee lied to me!!! So then the rep I spoke to on 10/8/08 advised me that the information Steve gave me was incorrect and that it takes 1-3 days to get the refund approved and 1-3 more days for it to go back into my account.

I called back on 10/9/08 to make sure the information was correct that I received the day before and I advised them of the check that bounced in my checking account due to their mistake.They noted on my account that they did issue a $35 credit to my phone bill for the bounced check fee. The young lady I talked with that day insisted it was my fault and I must have made a mistake, but it said in the notes that T-Mobile did admit fault from their system. She assured me that I would have my money no later than 10/13/08.

When I did not receive my money on the 13th, I called back and they said my refund was declined because when they took the money, the bill was due so they could not give my money back. They took the money on 10/3/08 and the bill wasn't due until 10/5/08. All the notes from all of the previous times I called and the admitted fault were mysteriously gone and they said they never existed and that I was making it up just to cover my mistake. T-Mobile fabricated the notes to cover themselves because every time I spoke to them, the notes were the same and on the last day I spoke to them they were totally different. From previous experience, I would not advise anyone to use T-Mobile as their cell phone provider. They are crooks and will screw you over any way possible. They do not give a rat's ass about your well-being and this is not the only time I have had problems with them and that goes the same for everyone else I know who has T-Mobile.

We have no service in our home. We have called on several occasions to complain about having no service in our home. We were promised several months back that a new tower would be put up and we would get better service. This has never occurred as our service has only gotten worse. Not only do our phones not ring in our home, but it also takes at least 3-5 tries to send a text message. Again we called and were given cheaper texting and promised the problem would be fixed. In fact I was told that this process usually takes about 4 months but since we are such good customers it would be put on a fast track and be done within the month since T-Mobile does not have a tower near my home. PLEASE. This has never been fixed, and it is a self admitted T-mobile issue.

If you look at our usage you will see that we cannot use hardly any of our minutes. In the past two months, I know we have hardly even used half of our minutes. You can also check the call records to verify how many times a number is called back or the conversation is dropped short due to dropped calls. I am sure you can understand just how frustrating this is. Not to mention our phones are local to our family and since they cannot even call us, it is not even worth it.

My husband and I both work in law enforcement. I work for the Adult Parole Authority and my husband in the prison system. I have had several offenders on my caseload work for your company selling phones. I called and complained and was basically told that even if we left the company they would still have access to my personal information, i.e., social security numbers, home address, phone numbers, etc., so basically too bad. If I was concerned about it I could call weekly and see who accessed my account, of course, after they already had whatever information they were after - not comforting. I did not sign a two-year contract with the phone ending in **. I specifically asked them when I got the phone and the person I spoke to at the store informed me it would not add time to my contract. Again another hassle.

We no longer want T-Mobile service as none of the problems we have with the company have even been close to rectified and we constantly get pushed off on someone else who feeds us more lies. We are respectfully asking that the honest approach is taken and we are let out of our contract so that we can actually use our phones. Thank you for your time and consideration with this matter.

I emailed the company asking them to just cancel the contract since it wasn't going to work out and didn't get a response back for at least another week. I finally got an email telling me that because the 30-day buyer's remorse period had passed and that I would be charged $200 for cancelling. I called the company to discuss it and explain the details of why the service was not going to be a good fit and they refused to let me speak to any manager who would only tell me what I was being told now. They wouldn't even negotiate with me on the fee. I feel extremely wronged by these business practices and would like some recourse if possible.

Account Setup Problems & Customer Service Assistance Problems: When I received my phone, I received no instructions as to how to activate my phone. I was not given an account number, neither when I setup my account online, nor when I received my phone. Since people who called my phone number were still being sent to my old phone, I knew that T-Mobile had not automatically ported my phone number. So, I called Customer Service. The first representative hung up on me. So, I called back. The second representative asked for my account number. I didn't have an account number, so she put me on hold and then hung up on me. So, I called back once again in a very angry mood. The third representative tried her best. She could not lookup my information by the information that I had already given T-Mobile (the number I wished to port, my ssn, etc.), nor was she able to lookup my information by the order number that T-Mobile provided me. So, she had to re-collect all my information and setup an account from scratch.

The lack of basic understanding by the T-Mobile customer service representatives and problems with how the T-Mobile computer systems are setup caused me to waste over three hours of my day. When I ported my phone number FROM T-Mobile to Sprint last year, the whole process only took 30 minutes. Needless to say, I am not happy with my T-Mobile experience... but I am even unhappier when I think about how my account was setup.

Concern About Data Security: I am very disturbed that none of the information T-Mobile collected about me (including my social security number, my driver’s license number, etc.) was not in the system. I am concerned that T-Mobile's data collection practices are sloppy and have been compromised. I want some assurances that the data T-Mobile collected about me are actually safe and will not be easily stolen by hackers or by your employees and sold on the black market. But so far, nothing.

To bill a customer for 7 times the original plan is pure exploitation of an uninformed customer. I am sure that there are several other cases like this and someone should initiate a class action lawsuit so that the interests of the public are protected.

This comprised of over 3 hours of download time, in which I had to use a separate phone line and two computers. The original download encompassed effort to install software on my computer, just to determine that the software would not work on a Windows Vista operating system. I had to repeat processes with a backup computer with an XP operating system, hence, a significant amount of time was expended unnecessarily. It was established by technical support that the phone was defective upon completion of this download, among other diagnostics.

A replacement phone was sent to my residential address in February 2008. I was unable to take delivery of the replacement phone that was shipped via UPS as each delivery time was a time in which I was at work. There were no phone calls from UPS or T-Mobile, nor any note that delivery was attempted or after-hour pick up option or location. Since T-Mobile selected UPS as the carrier, and the carrier did not perform reasonably, I hold T-Mobile responsible.

Subsequently, I have contacted T-Mobile several times via e-mail to customer service, and several phone calls to customer relations, just to experience false promises of re-delivery, excuses such as blaming UPS, demands that I contact technical support again, etc. I have called in just to have T-Mobile customer service tell me that I must call on a phone other than my cellular phone.

I am requesting that T-Mobile immediately send a replacement phone, honoring the initial warranty offered with the purchase of the phone. I am making this request without conditions of having to call customer service and technical support as it is clear customer service is not empowered to handle this request, in addition, technical support has been unable to diagnose a remedy other than replacing the phone.

T-Mobile has not honored their warranty in a reasonable time frame with reasonable requests. Anthony ** in the T-Mobile Client Relations has credibility issues and cannot return phone calls. Subsequently, the company has provided false information to the BBB regarding the matter.

When I called the customer care, they switched me around 3 times and explained to me that they did not want to pass the BUCK but this was not there problem. They then transfer me to a department that could not help me, who then transferred me back to customer care. NONE of the phones we returned had a cracked screen. IF I knew it did, do you think I would want to pay for the same phone that we returned FOUR TIMES!!! My other line (same brand phone) was sent back three times, and each time we received a refurbish phone. I was billed for something I did not authorize, and I would never authorize something that we had to return 4 times within a year.

The week of August 20th, I was on a business trip and I really needed my phone but I had no service at all for a majority of the trip. Later when service was restored, I could not receive emails or text messages, but most importantly the phone states that there is no SIM card in my phone which is basically the brain of the phone. I called T-Mobile to resolve this problem and spoke to a Sidekick representative and I was told that personally they would not choose a Sidekick because customers have various problems with the phone and the phones are not good. After several hours of trying to help restore my service for use only to fail, I was told there is nothing they can do. Later on, the phone began to work but calls were only allowed to be sent and received but most of the calls were dropped, but I still did not have the option to send text or receive text messages or email or access the internet which I am paying $20 extra a month for.

On September 9th, I called in with the same problems and the representative assisted me in testing the Sidekick which failed. I was told since there is a outage to the east of the Missouri River, there is nothing that be done. September 30th I called T-Mobile again and after a representative tried to fix my Sidekick but could not accomplish this once again, several representatives have told me the Sidekicks always have problems, and that if they send me another phone, it will be a refurbished one because 95% of the time, the replacement phone is refurbished. Refurbished products are products that had a problem and were sent out to the company for a fix which I have worked for video game stores, car audio stores and a cell phone company which from my job experience and personal experience refurbished products continue to have problems.

After asking the representatives if they were in my situation what would they do, many of them said it's a bad situation but there is nothing they can do about it. I was transferred to the insurance company and I was told that they do not cover computer damage which in case is what the problem with my phone is. I was told my warranty was up on September 21st so I can either upgrade my contract and buy a new phone or pay $110 for a phone from the insurance company. Which is not fair because 75% of the time, I had my phone it didn't work properly and I am paying a bill for bad service. And I am being told to pay another $300 just to have a working phone.

Right now I currently use my phone for my business, and also being a college graduate I use the phone to receive calls from potential employers. I was in the middle of a phone interview the week of 13 and my phone dropped a call which I could not return because the SIM card could not be found. I cannot have a nonworking phone and paying $120 a month and being asked to continuously dish out money because that is outrageous.

When I went shopping for a new phone at a T-Mobile Center, there were advertising signs all over the store that said that the Blackberry Pearl came with a mail-in rebate of $50. The sales person also said that I was eligible to the rebate. The $50 rebate put the phone within my price range, so I bought it.

A couple of weeks after I had sent my rebate forms in, I got a letter in the mail stating that "purchases from an unqualified selling point are ineligible for the rebate program. The letter also said to call the T-Mobile Rebate Customer Care at * *** *** **** by February 15, 2009 to notify a customer care representative of your situation so your rebate can be reprocessed.? This all sounded very fishy to me. So I called.

The customer care representative that answered the phone verified that I had purchased the phone at a qualified selling point. Here comes the twist. She said the real reason that I was not qualified for the rebate was because I did not have their internet service on my plan. None of the marketing signs at the store said anything about having internet service on the plan to be eligible for the rebate. I asked to speak with the supervisor because this is false advertising.

When I talked to the supervisor, Dave (he did not want to give me his name), he said that the terms of the rebate was written on the rebate form. I was only given a rebate form at the store after I had made my purchase. I bought the phone because the rebate advertised all over the store made it affordable to me. Their sales person, the same person that reviewed my plan before I finalized the purchase, told me that I was eligible.

The sad thing is that the Rebate Customer Care representative that answered the phone said that she gets a lot of calls concerning this same issue. Hundreds, if not thousands of people all over country are being cheated just like I was.

In August they sent a 'final bill' that I owe $597!. I have spent HOURS and HOURS and HOURS trying to reverse it. Saying over and over You're charging me for a service I never had for a phone I never used and your manager has had since July.? I was told, You can make payments. For what?!! I'm trying to get back the three months of service fees I paid for a service and phone I never had!! Unbelievable!!! In my opinion they are crooks!

I FINALLY got them to reverse the first charges. I had to pick up the phone that the manager said was sitting on his desk since July. No customer service! They refuse to respond any kind of help on the three months of service. I've talked to two reps and sent e-mails. NO response.

After we lost our home we had to relocate in another state. I can only use the phone in our new digs if I stand right by one particular window- if I dont there is breaking up and dropped calls. Also since our move text messages are delayed by as much as 12 hours. Then there is the matter of the bill. We used every penny to relocate. I called T-Mobile to make payment arrangements. I got connected to financial care amd an hour later the bottom line was pay up by the 28th or get cut off.

Out of desperation my youngest daughter(who helped us move) suggested we visit the local T-Mobile store and see if human contact might help. The manager called was shocked that we had been treated this way and immediately called T-Mobile to plead our case. T-Moblie agreed to let us pay 20.00 on the 14th (we had to use a friends checking account- my daughter paid the friend the 20.00 and T-Mobile deducted it on the 14th). The remaining balance on 124.00 would have to be paid no later than the 27th. We told her we would have no money until the 30th-why couldn't T-Mobile wait 3 lousy days? She said they had already bent over backwards and they would not do more. Then we tried to impress on this woman that that account could not be used again and she said come back to the store on the 27th and she would call again and see if maybe they would change their minds.

Then something terrible happened. SHe became very concerned about why our bill was so high. She was downright indignant. And in that moment on ignorance we allowed her to change our plan to more minutes.THATS RIGHT. Now we have a new contract! No way out. To top it all off we went back on the 27th and she made the call. Of course nothing could be done and our cell service was slated to be cut off ASAP.

Also our new bill is over 250.00 and we will have to pay the past due plus 40.00 to reinstate our cell service. I hate this service and despise the way we have been treated. We've been kicked enough. Now we have no emergency phone - Ihope nothing happens to my husband or one of my kids. T-Mobile's busines practices are reprehensible.

The consequnces are unknown at this time except that we (the whole family)no longer has any peace of mind. MY husband illness is incurable and he is very ill. Also the T-Mobile store manager did not tell me that we now have a new contract due to the change she helpedus out with.

When I heard that, I was very upset and wanted to get a phone line for my guest. I was told I cannot get the service unless I buy another Sim card and on the other hand, if I dont want to purchase other services, I cannot get my money back that means that I get no service and no refund. I asked to talk to a supervisor (named Christine) and she understood the absurdity and promised my Sim will be fixed within 24 to 72 hours and I could use the $25 on it. This was not optimal as my guest came for 10 days and the problem might be fixed after 3 days. Nevertheless I agreed and was expecting a call telling me when it is handled. That phone call was 3:15 hours.

The next day, at about 8 PM, Christine called me and told me she didnt get her deal approved and I dont have choice but to lose my money without getting any service or buy more services. This is not acceptable to charge money for a service [they] cannot supply and, if did charge for it, must refund it as soon as realizing cannot deliver. At this stage I have no use any more for the pre-paid minutes (as my guest has left already) and I want the $25 Ive paid for the refill card back. I do not want another card or a new pin number as I dont know if I want to use it or when. I also want the phone to be unblocked and ready to be used whenever Ill need it.

132+25=$157

now tmobile is charging me a hundred dollars after i notified them and did what they asked of me. Which I feel is unjustified the reps has been nasty to me and i was even interrogated. They said its nothing that they can do. They are charging me $100.00 plus taxes for the phone

this problem has been oing on for 2 months and they keep sending me false bills with the wrong ammount that i owed. so if i would have paid that bill 2 months ago i would have been out 354.18!!! becasue now the bill is 101.78 because i brought it tho there attentiction that the amount was wrong they have changed the amount 4 times in 2 months!

I decided to go ahead and order another phone for my daughter's birthday (she wanted the new curve). Upon waiting for the phone for 2 weeks, I decided to call T-Mobile and find out where it was. They said the phone was delivered, but never signed for. In looking around my front yard and entry, I could not locate it. T-Mobile said they would send another phone, but I would have to wait until they received a new color since they were out of what I ordered. I finally received the phone 2 more weeks later. During that time, my curve crashed and I contacted T-Mobile to obtain a replacement. They ordered the replacement and sent me another refurbished phone. Again, I paid for a new phone and although it crashed (not by my doing), I received a 2nd hand phone.

During all of this, I found the first new phone in my BACKYARD where apparently UPS placed it. I ended up being billed for the all the phones except the replacement one and in addition, had sent the broken phone back to T-Mobile in their prepaid pouch from UPS. Since then, I have been told by TMobile that they do not have a record of getting my broken phone and are billing me twice the amount of the new phones as a restocking fee. In placing several calls and trying to track down the phone (I was didn't write down the tracking number), I was told I had to pay.

After 9 years of loyal service and all the trouble I've had over upgrading phones, I notified them I would be switching carriers if they didn't make things right. They said the best they could do was reduce my bill by $100 when it's a $400 charge for the broken phone. I will be moving all my service to another carrier!

I've spent at least 80 hours on the phone with tmobile sales reps requesting them to correct the situation. The stress of being forced to pay for phone service that is never provided is incredible. the stress of spending so many hours, weeks, months, and over a year now on the phone begging tmobile to shut off a phone that they never provide service for, is horrific. I cant even think about the amount of my time that has been wasted with them, taking me away from my own work, causing undue financial losses to me in the way of outright theft and bullying from tmobile.

I've been bullied into sending a few thousand dollars for zero service in return. Now they are determined to give me a negative credit rating after all the money I was forced to send them, while suffering without phone service, and I literally received NOTHING in return for my hard-earned money. the greedy [reps] are trying to bully more money from me now!

When handling this matter a representative fabricated information on my account to cover T-mobile's error. I have requested information concering this matter from Bank of America and my statements show that the supervisor did in fact admitt that T-mobile made an error which she later denied. I have recieved four phones from my insurance plan and they have all been defective T-mobile refuses to be liable for my defective phone and insist that I pay nearly three hundred dollars for a replacement phone. When my warranty was effective I could have recieved another phone without additional charges.

I called T-mobile several times to discover my options for a new phone under warranty. It was not until my warranty expired that I was informed of what my options really were. I am not the only person I know that has been dealing with these problems from T-mobile and I honestly believe that someone has to bring them to justice and make them accountable for their actions. I contacted the Corporate office of T-mobile and it seems that they care even less about the inconviences they cause for their customers.

I was unable to use my checking account for a month and had to wait for Bank of America to investigate the unauthorized transaction. Other service providers whom I conduct business with charged me late fees and returned check fees because T-mobile overdrew my account. I have also been paying for a year of service for a defective phone. Sometimes the phone randomly shuts off, or malfuctions in other ways. The only reason I have not terminated my contract with T-mobile and moved on to a better provider is because of termination fees.

Just tonight - was explaining how my calls are dropped after a few minutes and asked her to call me... our call was dropped, just like I said. BUT, she said sounds like I hung up the phone. I will get this matter resolved and will never ever ever have T-Mobile again. If I have to pay the cancellation fee, I will but I will send it with a note that T MOBILE rapes consumer.

I have asked to be placed in dispute and they told me they do not have such a thing. I have reported it the FCC, and hope to get action, but others need to be aware I am not sure how many minutes of calls I used in the course of a month. My son and I share minutes, and we both used an extreemly high amount in comparison with other months. We have never had a bill over $300.00, so this was quite a shock. I just wanted T mobile to produce a list of phone calls- who and when they were made. Then I could check for accuracy and if there was a conflict as I think there will be, credit my bill, but they refuse to produce such a statement and insist there is no problem.

$250 additional cost for phones.

I'm 80 years old and I need my phone for emergencies. I've needed emergency assistance and had to use a neighbors phone because of these phones not working properly.

This summer my family traveled to Russia for vacation purposes. Prior to the trip, I called T-Mobile Customer Service and informed them that due to high calling rates we would not be using our SIM cards and I asked about unlocking codes to our cell phones. My wife left the USA on May 28. When she arrived to Russia, she replaced her T-Mobile SIM Card with a SIM Card of a local provider. Therefore, she didnt use her T-Mobile SIM Card in Russia at all, and, as a result, there were no activities on our bill in the period of June and July (till 31st, when SIM Card was stolen) of 2008. As we found out, our T-Mobile SIM Card was stolen at the end of July (31st).

I called T-Mobile Customer Service Representative when I arrived to New York from Russia on August 12 and suggested that our T-Mobile SIM Card was stolen. However, the representative responded that we could buy new card at any T-Mobile stores but did not check our account and did not inform us that there were strange activities. Upon checking my account myself I was surprised to see more than $1500 in charges. I do not understand why my account was not blocked by T-Mobile after charges started mounting at the speed of over $100 a day, even after July Bill!

According to the T-mobile representative I can get a phone loaned if I get the complaint number. Upon speaking again to the insurance company, the person I spoke to helped me out instead of telling me to wait 2 days for an email. When she finished getting my information, she told me she wanted my creditdebit card number to pay for the fee to get a replacement phone sent to me. Well to my amazement it will cost me $130.00 to get my phone replaced! I asked what is the reason for having an insurance on my phone if I was going to be charged $130.00 to get it replaced? Unfortunately, I did not have any money at the moment and I was told to call back whenever I do so. The claim can be finished and my replacement phone sent to me once I pay the fee.

I was then transferred back to T-Mobile to see again if I can get a loaned phone. Since I had my complaint #, I was told to go to the T-Mobile store near me and pick a phone up until I receive the replacement. When I went to the T-Mobile store, the gentlemen who was helping me was rude and obnoxious. He refused to loan me a phone because my bill was due that day. I explained that my funds are to be deducted from my account in 2 business day by T-Mobile. He said he couldn't do it and I left without a phone.

I had to borrow $130.00 from a friend to get my phone replaced. Although I explained that my daughter was pregnant and due any day and I needed my phone for her to call me. I am the only person in my home with a car and I do not have a home phone!

ONLY THEN did T-mobile make it clear to me that the 'non-approved' credit was coming from them! I asked Edward if Kari (the previous rep) knew this and he said yes, so she lied to me. So I called back the next day to try again and what do they do? After answering all kinds of personal questions and questions about information my bank has on me, they told me that they need to call my cc company to verify me. And how do they do this? They call your credit card company and stay on the line while you have to answer questions. how can I possibly answer that with Linda on the line (the girl from t-mobile) well, she went berserk on me....Yelling like a freakin' nut.

Where in the world does T-mobile get off treating customers as badly as they do? I am using a good credit card, that belongs to me and all I'm purchasing is a $100 worth of time and they're treating me like I'm some kind of crook and then I'm suppose to trust them with my bank info AND my mother's maiden name? That's after I gave them the verification code on the back of the credit card and the last 4 digits of my social. And they could see that the credit card was good.

All in all I spoke to 13 representatives and all of them in the U.S. (not in call centers in India) were VICIOUSLY rude to me.... I don't ever want to deal with them again. And [their] verification methods may protect you and your collections, but they DO NOT protect customers at all!

Was on the phone for 2.5 hours and it wasn't only that they wouldn't allow my purchase to go through, even though my credit card did go through, it was HOW they did it. They were truly vicious on the phone. All their reps scream and raise their voices on the phone! It's truly incredible.

I am annoyed, frustrated and angry with T-Mobile and their marketing ethics. T-Moblie knowingly advertised and sold a phone that shuts off during conversations. T-Mobile advertises itself as a phone company & their plans are structured so that their customers can maximize their phone usage time, however, they placed a phone on the market that does not work. I informed T-Mobile technical support at least once during my 14-day trial period about this problem and was transferred to a Blackberry Technician who instructed me to shut off the phone every day or every other day to solve this problem since it is a Blackberry and somewhat of a computer and would need to reload/reboot itself. I assumed this advice was plausible since it is a very small machine performing an abundance of activities.

I called again several days later with the same problem and the technical support person had me remove the Sim card, the battery & sent a troubleshooting signal to the phone. She then informed me that the problem may be with the Sim card and to go to a retail location & obtain a new Sim card, which I did. Several days later I again called and was told that I might have too many applications, text messages, etc saved on the phone and to delete unused programs. I have very few applications and my messages are deleted on a daily basis.

Just recently, the week of 9/8/08 I called Customer Care with the same problem and was told that I should re-download the software via the CD sent with the phone. The phone continued to shut even after I re-downloaded the software. The last straw was on 9/18/08, when, within a 45 minute period the phone completely shut off twice during my phone conversation. I again called Customer Care to see if I could get a new phone because I was disgusted with the phone & annoyed that I was still dealing with this issue.

The real problem with the phone was finally explained to me by a Blackberry technician when he revealed that there was a known glitch with the Blackberry 8120 in that it completely shuts off during conversations. I asked for a replacement phone but because I passed my 14-day buyer's remorse period I did not qualify for a new phone and that since the problem is a software glitch in the Blackberry 8120 a replacement phone would have the same problem so I could not go through my Warranty Exchange Program.

I was told that I could purchase another phone, keep the same phone and deal with the problem or cancel my contract. I think it is horrendous how T-Mobile is not willing to accept their responsibility in duplicitously selling a phone that was known to have a major problem.

I have to pay the $200 cancellation fee, obtain a new contract from another phone provider & purchase a new phone. I am also out of the money that I used to start up this ill-fated contract and the time, patience, and inconvenience of dealing with this issue with T-mobile & the support staff.

And now I received the bill from T-Mobile that fine me $200 for early service cancellation. But I have never cancelled the T-Mobile service, I did pay up to the last month of the two-year contract. I strongly believe this is absolutely unfair and it is a trap to take money from us consumers. I tried to explain to the T-Mobile Rep. but she refuse to listen and insist that the $200 fine is justified. Please let me know what to do to fight off this unfair charge. Thank you.

I would be $200 out of my pocket and I do not have this kind of money to throw away.

My cell phone will not allow me to make or receive phone calls, send or receive text messages, and sometimes I am not able to check my voice mail. I am paying for a phone that is not useful to me. I'm being taking advantage of by this big massive corporation, who takes my money and doesn't provide service. You can say why not end the contract. The cancellation fee does not fit in my tight budget.

I have to be at work at 6am in the morning, which means I leave the house at 5am. A man was standing next to me on the bus stop while I waited. I felt a weird vibe coming from him, and I could see him looking at me. I took out my phone to call someone while I waited, just to create a diversion but my phone wouldn't work.

I walked off and tried to power cycle my phone which takes at least 2 minutes. I turn the phone on while still walking. The man was right behind me, so I started walking faster. I tried calling again, with no luck. I jumped into a cab that drove pass and thanked him for stopping. My phone didn't work in the most crucial moments of my life.

Calls from my boss to tell me where to go on the job the next day are not received. This is a major problem. All of it just amounts to a major inconvenience and a testimony to their [terrible] customer service and phone service.

Then a supervisor Siad offered a break of 100 per phone. I said they should be paying me for poor service for the year. He said I had byers remorse and should have returned the phones in 14 days. This is outrageous. I have cell service which is useless to me. I have to pay for other service to compensate plus thier service. Do they have all the rights. Do we have any rights as customers.

I am so frustrated. I am also concerned with thier lack of concern fir my childrens health conditions. In addition to them advising me we are in a poor service area and are still trying to hold me to this contract.

The last two or three times I called, I specifically asked if my contract was up and was told that it was, and I am on a month-to month plan. On September 1, we switched to Verizon (FYI no coverage issues anymore)and today I get a bill for the disconnect fee of $200!

I called and spoke to Veronica who was nice enough to listen to me complain for quite some time. She admitted that she didn't know exactly what was said in my previous calls to Customer Care and Tech Support, but said that in their notes she didn't show anything specifically about coverage issues. I am extremely upset because I was told MORE THAN ONCE that I would not be charged a disconnect fee. Also, they lied (and are still lying) to us about coverage in Queen Creek, AZ.

I requested that the $200 fee be reversed. Nobody was even willing to ALMOST reverse it. In fact, it is T-Mobile's policy to never reverse this. I also encouraged her to listen to recordings of my past phone calls -- which she said are on file, but only released if subpoenaed.

I lost promissed $50 rebate.

Now I have to pay an extra $200 simply for ending the contract when they had previously told me it was up. This after calling them several times to confirm the date.

I asked to remove those charges from my account. However they did not help me at all, and told me that I was responsible for the charges. I was on a plane and there was no way I could call Tmobile to cancel my serive. I would like to remove $150 charge from my phone.

The rep at Predict a mobile claimed I signed up for it when I clearly didn't. I know plenty of people that have had this happen to them. This is a scam and they must be stopped. I was getting a $14.99 monthly chg for something I did not sign up for.

A few days later I get a phone in the mail. I was then told I have to go to UPS and send back the phone at my own expense! After sending the phone I was instructed to call T-Mobile and give them the tracking number and they said they would credit the account and I did just that. Two weeks later I get a collection notice from T-Mobile! This is completely unacceptable. At that time I called customer services to explain that they received the phone and they informed me that without the tracking number, they cant help me. I told her I called them and gave it to them after it was mailed and you mean to tell me I do everything they say and they cant help me? I ask to speak to a supervisor and I am on hold for 20 minutes then I get hung up on!

I call back, and speak to a supervisor and yet again she hangs up on me when I request to speak to her superior! Again, this is completely unacceptable. I have done some research online and found numerous class action lawsuits for issue related to mine. I have done everything and T-Mobile has done nothing but harass me with collection calls.

Pay for UPS to send back phone. Collection calls causing me physical stress, anxiety, emotional stress, and depression.

For the past 13 months I have lost very important calls,and I'm so depressed because I'm a single mother and I don't make enough to pay $400.00 for the fees, the worse thing is to keep this phone if I never have reception in my work also my son doesn't has reception in his school,Is like if we don't have cell phone.I'm just wasting my money.

First I spoke to a salesperson after giving her the code number of the promotion I asked her if I was entitled to an upgrade for my phone since I was renewing my contact. She informed me her system was down and she could not help me with this question only the promotion.

So I asked her to connect me with a supervisor because I had 3 different questions pertaining to my t mobile service that I wanted to have answered. Her supervisor Miranda told me that it was not her job to talk to customers she ONLY supervised her staff- the same as i did- so she would not respond to any of my questions including where she was located. This is a 1st for me --she was extremely strong with repeating she was a supervisor.

So not only did they cause the bank account of a person who is not their customer of record to be overdrawn, they refuse to do anything about it. We had to go to the bank to fill out paperwork to reverse the withdrawal and permanently keep them from ever accessing the account again. I had to ask for a manager over a dozen times before finally getting one, and was told that if I spoke to a manager that the deal they just offered of a credit for half of the overdraft charges would be withdrawn.

After being on hold for 10 minutes, Javier finally answered just to have my cell phone drop the call as Call Failed! Imagine that! He did call back, to his credit, just to tell me that escalating it to another manager would get me nowhere - I was SOL. There was no apology, no attempt to correct the action, and the topper - they wouldn't remove the autopayment from her account!

Even though she was not responsible for this account, and the bill is not in her name, T-Mobile hit her account for $270 when only $100 was in there. Her bank paid the bill because she was a good customer, but of course charged her overdraft fees, and then more overdraft fees followed because she used her account to pay for other items believing her money was there. So in addition to the $270 she didn't owe, and didn't have, there was an additional $90 in overdraft fees.

And as a 19 year old just starting to pay for a car and build her credit, the stress this caused her is indescribable - she had no gas money to get to work and was stressed over the fees and how she was going to pay her other bills. She wasted an entire morning at the bank trying to resolve the issue - and of course, the bank was not sympathetic because they've heard this story from so many customers that its become routine to them.

Basically, T-Mobile stole our phone numbers and our minutes, won't do a think about it after 1 hour on the phone today.

T-Mobile should be clear with their practices. It should state, Any change in rate plan will require an extension of the contract. and not trap unsuspecting customers into yearly contracts. The fact that they will not allow me to increase my minutes without extending the contract will cause me to incur approx. between $100-$150 more a month.

the sales rep in the store called customer service, and they said that they reconnected us to the tower near our home, that did not help. I could not hold a call while sitting in my bedroom, the calls would drop. We talked to customer service which did not help, they only repeated what we had already been told. My husband is a truck driver and he needs his phone for work and we need his phone to work so that we can keep in touch with each other. T-Mobile service is really bad. I have talked to other people with the same problems.

After about 4 months of really bad service and no solution, we cancelled the service and went back to Verizon (no problems since). I wrote a letter to T-Mobile and their response was they don't guarantee coverage/service. They turned my account over to a collection agency and now I am being harrassed everyday by a collection service calling me at my job for a cancellation fee of $400 for two lines, which I don't feel I owe because the service was awful and T-Mobile did nothing to correct the problems.

They are also saying that this will go on my credit report. We paid a monthly bill for bad service and now they want more money ($400 cancellation fee) when we never received the service that we paid for monthly. I would never switch to T-Mobile ever again. Before we signed up for service with T-Mobile we checked the service area on the computer and also asked the sales person, and was told that we had excellent coverage in our area (so not true).

I called their technical support which connected me to a recording stating the wait for assistance would be four(4) hours. In disbelief of what I heard, I hung up and called back only to receive the same response a FOUR(4) hour wait! The recording also stated you could leave your name and phone # and someone would call you back. I did, they did'nt.

The service never worked, it has been a little over a month now and I still am without home and on-line services because of this T-Mobile debaucle. I returned the router back to T-Mobile however in order to keep the phone number that I've had for the last twenty(20) years I could not totally cancel until I could find another carrier to retrieve my number. I attempted to go back to the carrier I had prior to this change only to find out they do not have the technology to retrive it from T-Mobile's home service set up. They said all they could do is to give me a new number! I also found out even though the service NEVER worked for me I am still going to be charged due to them keeping my phone number active. This entire experience has been a complete NIGHTMARE!

It has totally been a VERY stressful ordeal, and I suffer from high blood pressure as well as I have had to spend MORE money instead of saving money which was my main objective in the first place. I would very much like to know if I can seek any type of legal action for all of my inconveniences.

I am clearly at a disadvantage since nothing was verified with me after this change was made. They did agree to suspend the phone but I'm being charged for a month. I suggested they look at the phone usage. There has been none since March but they refused and wouldn't matter. I also told them our son went ahead and purchased his own T-Mobile phone now and to cross reference his phone to ours. It didn't matter. I am so angry. I was treated like a second class citizen.

In April 2008 we have received a bill with a charge of $229.50 for 1,930 Yahoo Messenger use, abusively assimilated to text messages and charged $0.15 per each. When we called the customer service, we found out that the Internet services has not been activated at all, and they refused to cancel those charges. We have tried to call and solve the issue several other times, and faced each time bad faith answers and dismissal of any responsability.

In the last three months, we got extremely invasive automatic calls 3 or more times a day to claim for the $229.50 that I still refuse to pay. These calls were disruptive at work, while driving, having lunch and even dinner at home in the night. Two days ago, while travelling abroad, the service has been suspended without any warning, and this generated a major domestic problem following the impossiblity to keep in touch in important moments.

Today I looked at my bill and the $200 dollar charge was there. I called and spoke to another rep but she refused to take the charge off. I told her that I had been a customer for 6 years and had signed numerous contracts with your company over the years when changing plans etc. I also told her to remove the charges or I would seek action through the FCC and take my business to Metro PCS. She still did not offer to satisfy your client of over six years. Please remove these charges and re-educate your employee..

They are still trying to charge me $200

When i ask for a copy of my new contract i get the run around of you can look it up online or they just simply hang up. Then one time they took an un-authorized payment from my checking which when they looked in my notes they said i never gave them permission to sign me up for recurring payments and said that it was a computer glitch. This was around christmas time and i didnt have any money but a over drawn account which they later credited back to my checking account after hundreds of phone calls.

My t-mobile dash that i purchased from them always mess's up. This would be the 3rd one that i have recieved since i purchased it from april of 08. I'm paying 200 for a phone that I cant use, that has caused my fiancee not to have a phone for his job, and im dishing out money on something that i cant use.

But at my surprise, they will not give the phone they charged me $140.00 for. In other word, they keep the butter and the money for the butter, because they said that the phone is at their warhouse and they cannot send it back to me. Is that fair?

So I bought a defective from T-Mobil and T-Mobil not only keeps the money but also keeps the phone

I recieved a call on 8/27 from Donnie at T-Mobile who said the letter of dispute was denied from the collections agency stating the charges were valid. I told him that I was not going to pay for something I was never informed of that a year later I am now getting charged for especially when the charges are bogus. I also explained to him that when I call to make my monthly payments why I was never told of this outstanding charge Donnie said b/c its from additional line ending in 4088. I don't even have a line with such a number.

I told him that there has to be something else they can do to clear thoose charges off my acct. since they are the ones that put it there and he says that it is out of their hands and I have to take it up with the collections agency. I spoke with Mr. Memsah at the collections agency who says the letter of dispute was never done b/c there is no record of it in their file and that I have to take it up with T-Mobile unless I am willing to pay the bill. Which I am not, the charges are false.

T-Mobile's negligence and failure to resolve the issue has put a dent in my credit. As of now this charge is showing up as a possible negitive on my credit report. Both T-Mobile and the collections agency is failing to help put this issue to rest and because of that I am put in a situation where I don't know what else to do to clear that off my record.

I called customer service and they told me I have to pay. But that is crazy. Do I have any right as a consumer? You will find more or less always the same numbers on my phone bill. Incoming as well as outgoing.I am more than happy to pay for my calls but not $150 for those bogus blocked number incoming calls.

then from 6/10-6/20, it says the subtotal is 401. then underneath, it says subtotal again, for $1,202. then on 7/18 i start getting long distance charges totaling another 42.36, showing i used 1681 minutes, putting me at 681 minutes over my ploan, charged from 7/18-7/20 (minus a few here and there) on 7/08 i paid 1.49 twice in one minute, with minutes totaling 6 min for dir. assist. however, on the left, the actual time i call for assistance is only a minute apart.

There are many times throughout every statement from march 08 to august that i am being charged two or even three times for the same minute. i have also been charged on 7/15 for cell phone usage when i was traveling on a plane and my cell phone was turned OFF. how could that be?

The company turned off my phone usage on august 25, 2008 for alleged non payment, even though i paid $100 over the phone on august 2,08, which included a discussion regarding hardship. the confirmation # is 405857080. I also have a record of 3/12/08 for $122.32 on 3/12 by phone, chk #1008. They charged me a late fee but the date due says 3/16 and i paid 3/12 it looks like they've charged me every month for being late. but i paid before the due date and straight through by phone. all of these charges needed to be rectified. i expect better treatment and a better record keeping performance from Tmobile.4/15/08 for $190.00, check #1017, confirmation 6/6/08 for $100, conf# 387100292,7/8/08 for 73.63 Every time I called TMobile the recording would tell me what the minimum to pay was, to keep my account open.

I have not had the opportunity or time or inclination to read over the very fine print consisting of up to 50 pages, to see if TMobile is doing their job. Now I am finding errors, as I believe them to be, on just about every page. There is inconsistency in the language usage too, making it confusing. omiting weeks of texting just because they are not getting any extra money whether i went over my quota or not, is very disappointing.

After an investigation is complete, I will no longer be using TMobile for my cell phone services. The main reason, really, is because they have set up a system now, so that no customer is allowed to refute their accusations for non payment or late payments, trying to force people to pay before they can even discuss the matter with a human being. this also makes it seems as if TMobile thinks they are infallable, or worse, above the law. These my inferences, since i have no way of gathering information or sharing my side of the situation, and am unable to speak to ANYONE UNTIL I GIVE THEM SOME MONEY.

My records are so screwed up, and i have no idea how far back that goes, i don't know if i owe money or not. But I did call them on Friday, knowing the bill was near due, pleading hardship, and reminding them i did pay them $100.00 on Aug 2. The representative told me that it would be ok til next billing if i can just pay past due. I wouldn't be surprised if there is no record of our conversation now.

On August 2, I also switched plans, getting unlimited texting and only a small amount of local and long distance. the rep said that whatever my fav numbers i picked, will be retroactive to the last cycle end, taking off charges. so why would my bill total go up and up when i changed plans and only seven of those days were not included in the new plan it doesn't make any sense. I will fax you copies of my suspension notices and pertinent billing statements, circling disputed charges. thank you for your time and expediency in this matter so i make move on and away from TMobile.

these constant slow depletion of my funds, incorrect statement, huge amounts of time trying to study and figure out the billing statements has caused a great deal of stress and financial damage. I would have had enough money to fulfill another financial obligation, but was unable to do so because of insufficient funds.

now i have less than i did when i started even though i have not taken anthing out. it has simply gone to fees partially because of you. and i am awaiting a disability settlement and now they can not contact me because you turned off my phone. this will cause extreme hardships and delays. thank you for your time. Again, i am happy to send copies of my statements)

hey constantly ask me if I am recording the call as they dont allow it, but will not talk to me unless they are recording it. They will not send me potential repair instructions but will walk me through the repair. Which I have done. Cycle the phone, swap SIM card, master reset, etc. They want me to be on another phone when I work with them; but that is difficult. I dont have another cell phone, I dont have a landline and when I am at work, I dont have the time to wait and spend 20 minutes trying to get to a competent level two technician and then another 20-30 minutes to re-do what has already been done.

They take the stance that it is the phone with the problem verses theirs. They are unwilling to provide a direct dial number to a competent level two technician, they insist that you go through the process, explain the problem again and again, and try the same things over and over again. And these people are experts in saying oh I understand, I am sorry, sounds like youve done that already; it is a very condescending experience.

Phone calls are recorded without notification; with no option to opt out of recording and when one says that they are recording or monitoring the call, youre immediately disconnected. Bottom line call waiting notification works when it wants to; calls are automatically forwarded to voicemail for no reason on a heather come there basis; voicemail notification comes through sometimes and never on a consistent basis; text messages will come in anywhere from immediately to hours after being sent. Poor signal areas are noted to customer service and in 8 years, not one of the poor signal areas has improved.

I have lost business as a result, wasted time in going to apppointments that were canceled, spent countless business hours and personal time, trying to fix or at least heal the problem.

T-Mobile stated that they are only providing a service and it wasn't their problem if we couldn't get service where we want it. I told him then they are not providing any services we can use. I stated we would try turning off all five cells phones and request five new phones if this does not work the first week of September. I already know that this will not work but we are going to try it for ten days.

I do not think we should have to pay cancellation fees for this.

I called back and they sent me a new one. A week later my phone was stolen again. I ran into Walgreens to talk to a cop, there was no cops but the associates called them for me. Once they came I was on the phone with a representative, the cops have a way to track a phone so they asked me to get permission for them to do it from Tmobile. They refused and said they couldn't do it only in emergency cases. I explained to them it was my second time and still no help.

the next day I spoke with the supervisor and he ended up calling me irresponsible and that I should've been more careful. They didn't help me at all.

so i reported this and they promised that will send another one in better conditions. so they did , i received the second phone in better conditions but Not new as they promise when they got me to buy the service. ok the phone works fine and i sent back the 2 phones in one box. this is when the trouble begins.

They are charging me $400 for not sending the 2 phones in separates boxes. this is not fair because this phone has a market price of $250 for a new device . they are charging almost double for a second hand phone . And they allready suspended my service when i told them that i refuse to pay this unfair charge. Its been 3 months whith this inconvenience.

i work with my phone . i pay my phone service on time.and because this extra charge .i cant afford to pay my rent because i got money shorted. besides they are making pay anyways due to the fact that i need to work and i use my phone for this purpose. i feel depreased and sad since there is nothing i can do!

I ended up with a phone bill for over $350.00 becuase I did not know my daughter and her friends were texting. Why should I pay for a service that I did not want.

I was put on hold for almost an hour while they worked it out. They then gave me the phone at the price I was originally quoted because I renewed my contract for another TWO YEARS. During this call I also asked for a quote for internet access for BOTH phones I was purchasing (adding it to my already existing account). She told me it was $19.99 for BOTH phones. I repeated the questions, asking if it was for one phone or both. She replied both phones to have completely internet access.

By the end of the conversation it was quite obvious that she was done dealing with me and told me it would be best if I called back to add the service rather than add it before my internet-capable phones were received. I said find, tired after 2 hours on the phone and again confirmed the price of the internet service for BOTH phones.

My husband and I received our phones today, August 20, 2008 and called T-mobile around 5:30pm to add the internet service to our new phones. We were then told that we were misquoted and that it would be $19.99 per phone adding up to an additional $39.98/month which was a 50% increase to our existing phone bill. When we asked to speak with a representative after going round in circles they brought on a Smart Phone tech who just reiterated the same lines to us stating that each phone had to have its own internet service. The tech and the representative (who was still on the line as well) then got extremely belligerent on the phone. We asked to be sent to a supervisor.

We were put on hold for over 30 minutes and transferred to another department. We were sent to another agent who we then reiterated the entire situation to and asked to be sent to a supervisor. My husband at this point got on the phone as we have two young children and this call was going on the second hour. The supervisor told him the only thing she could do is give us a credit for $20. He told her that we would actually be spending an additional $480 during the two year contract we had with them and he would like to be credited for the amount we were misquoted on. She said she could only give him one month's credit on one phone. He said he wanted to speak to HER supervisor and she hung up on him.

I then called back, as he had just spent an hour on the phone in total and spoke with another representative who I told of the ordeal and was then transferred to a supervisor. I spent another half an hour on the phone with her and she told me there was nothing she could do but give me a $40 credit. I told her that we never would have renewed our contract or purchased the phone had we known the real price of the internet service. She told me there was nothing that could be done. I then asked if she could elevate my call to someone above her. She said I could not speak with anyone but she would put a note on my account about the dispute and that a supervisor of hers could look at it. I asked if there was anyone I could talk to right then, she told me no and that they had all left.

I asked if I could have a direct number to a supervisor I could reach tomorrow, she told me no. I asked for her name and direct line and she called herself Julia and said she had no direct line. I asked for her extension and she told me she had none. I asked if there was any way to reach her directly and she told me no, that I could call back and try to reach another supervisor tomorrow if I wanted but could not reach her again. I then asked if I would receive a call from a supervisor concerning this and she said, "I can't guarantee it, in an ideal world every issue would get addressed but there's no guarantees someone will get back to you." At this point I asked her what could be done and she told me nothing.

Now my husband and I are locked in for another 2 years and either have to pay an additional $480 over the course of the two years we stay as a result of their misquote in order to use our smart phones or we can cancel and pay the cancellation fee for ending a two year contract.

With the free phone I moved all the phones on to one family plan with the same services. They did not put texting on all the phones only on one, therefore ended on with a phone bill of $1,000. They say too bad I should have said specifically put texting on all phones, even though I DID say same services on all phones. They say $200 each phone to cancel the plan!

After talking to 13 representatives in a one-hour period (they kept transferring me and dropping line) they turned off the phone I was calling on!

on july 21, i called consumer care and talked to rep. deanna, id #53749. she talked to vendor j. rodriguez and she also asked for a signed contract. until now she has not received one either. she asked me to send her any paper work generated by the transaction and i faxed her the unsigned computer generated paper that was given to me. i was assigned case #1886098. on july 24, i called consumer care and talked to j. c. and confirmed that the papers i faxed was recieved.

on july 25, i received an e-mail from customer care rep. agnes f. id #7284251. she told me that they are looking into resolving the problem ASAP.on august 19,i received another bill from t-mobil altho i have not used the phone for the month. again i called consumer care and talked to rep.trysh l. id #871205803. she tried to contact vendor for a copy of the contract, but they were not able to help. she told me to go back to vendor and talk to them. i feel that it is an exercise in futility, because even they could not be helped by the vendor.

until now there is no econoimic damage as i have not pay their bill yet. i have been stressed out during thie whole happenings and instead of enjoying my cell phone, i am now hessitant to use it.

The latest incident was on 08/08 when I checked on line it said my minutes had already rolled over so I supposedly had a fresh 1000 minutes yet they charged me 35 cents a minute which added up to 15.00. When I called today I spoke to Mike I told him what had happened and he confused me more by telling me that they had switched my closing date to the 19th and when I asked why he confused me even more.

I now wish I had not let them be cordial when I had buyers remorse in the first 30 days. I then asked when my contract expired and Was told 06/09. I asked how much the early termination fee was and was told 200.00 per line even though I am the only name on the contract. I did not sign a contract, it was all done on the phone. Just unhappy and feeling trapped.

I only basically wanted phones that ring and you answer it. They bundle so many useless things that they already make you pay for and give you no options to remove items. I stress every time I talk to these people. I am no longer going to talk to them as they are only worried about the money not the consumer. I would not wish their service on my worst enemy. They are double talkers and try to confuse you. Any advice would be appreciated.

We informed Carmen, employee ID: 1724592 that these are not calls that we made and we even disputed the free minute calls also on phone bill not made by us. Carmen agreed that the calls were abnormal, but she said that she was not going to adjust the phone bill and total amount is due. We also mentioned to her that our phones are registered for us not to get solicitors phoning or text messaging us, but we have been getting these as well. Carmen did not have any comment for that. What can we do to get this rectify?

I was in Miami for work when I had lost my tmobile phone, I had reported the phone missing when at that time I had incurred no extraneous phone charges. I had called a few days later to deactivate the phone, when I had found out online that someone had incurred over $1500 worth of international cell phone usage charges. I had offer the several representatives evidence that I was no where near where the calls had been taking place (In miami, I was back home in New York). However the TMobile representatives said there was absolutely nothing they would do to alleiviate these fraudluent charges, nor did they care that fraudulent usage was being taken place.

I am being held liable for the full amount, plus they are going to begin charging plan fees and cancelation fees if I switch providers.

I called T-Mobile and they tried to fix the problem numerous times to no avail. They said they would send me another phone. I asked if it would be a new phone and they said they did not know. I told them I did not want a refurbished phone because my current phone is not over 6 months old.

I pay $5.00 a month in insurance and I received a refurbished phone yesterday in the mail 8/18/08 along with a flyer stating that if I did not return my defective phone within 7 days that I would be charged a restocking fee of about $380.00. I feel that since I have paid ALOT of money for this phone I should receive a replacement NEW phone instead of a referbished phone.

I asked to change my contract down to one year giving them the benefit of the doubt and wanting to wait one year to see if coverage increased. NO ONE at T-Mobile can help me. I spent 1 1/2 hours on the phone trying to get through to someone and received the same story. I noticed many complaints on-line for promised coverage for this company and they also didn't receive their coverage. Now I want out of the contract completely because of false information that they provided when signing up for the service.

I cannot use my phone in this area. This is something they said I would have when I signed the contract. I am stuck in a two year contract that will cost me $200 to get out of for a phone that I cannot use in this area.

We have been told repeatedly we cannot get a different telephone until we have met certain criteria, but we are not given that information as the company does not want us to defraud them. Now, we have been told as of August 11, 2008 that we can get a different phone if the most recent ones we received last week go bad. So far mine has gone bad! Now I am being told that I don't meet all the criteria to get a different brand of telephone!!

The consequences of these issues is that both I and my son have lost potential jobs as the phone either shut off during a telephone interview on my part, or because his phone would not work and he missed calls from a potential job he was hoping to get. Another consequence is that we are paying a large sum of money for service that we cannot use, thus hurting me when I could be using that money somewhere else.

For 3 weeks I have been calling and emailing T-Mobile for a duplice copy of the bill, OR IN THE ALTERNATIVE, a statement that the early termination fee was charged and paid. They are saying that a closed account can not be accessed in that way. Apparently no one knows how to write a letter indicating the late termination fee. Cellular South won't accept the bill that shows the $400 that was paid because it doesn't have the magic words EARLY TERMINATION FEE.

$400 due to me from Cellular South.

Overcharged $307.43

On June 26, 2008, I did send the phone back per her instructions, with delivery comfirmation. I found out almost a month later the package never got to it's destination. I called T-Mobile, and they told me that I'm still responsible for the phone, although I returned it as per the instructions I received. I tracked the package from Vidalia, LA, where I delivered it, to Jackson, MS. I was then processed in Jackson, MS, and supposely left Jackson, MS, and disappeared. I contacted the Postal service and they gave me no help, and when I sent a complaint to the Inspector General Office, They transfered me to four different departments, and when I finally reached someone who could possibly help me, she tells me her computer is down call back later.

I then called T-Mobile again, complaining about having to pay for a phone I don't have, and also the upgrade. The customer service rep. I talked to seem to want to help me, and told me that T-Mobile would be taking this problem out of my hands, and would be getting in touch with the US Postal service, and making them responsible for the phone, since they accepted the phone from me. But now I find out when talking to another Rep a week and a half later, that I was lied to. T-Mobile had no intention of helping me, nor the US Postal Service.

If the phone isn't found by the USPS, T-Mobile will make me pay over $280 dollars for the phone, upgrade, and the taxes. I don't have the money, nor is it fair that I have to pay for what was not my fault based on the instructions, I received.

I was also told that I had to be calling on a phone other than my sidekick for them to run the diagnostics. When got to Henry, the sidekick specialist, he immediately determinded it was my battery, and guess what? The batteries are only under warranty for 3 months. SURPRISE! Henry also told me it was unnecessary for me to get on another phone, despite what the OTHER FOUR T-Mobile personnel had insisted. Hen NEVER ran any type of diagnostics, he is clarivoyant and determined it was all a problem with my battery, and so I was going to have to PAY more money to get THEIR highly touted product to even work.

I was given a number, rudely being told I was refusing to listen to Hnery tell me it was not T-Mobiles problem their product was not working, and they were NOT going to replace it, then he changed his story and said they would make an exception and replace the defective battery at no cost, by calling. When I called that number, and spoke with Stacey, she informed me they didnt sell any sidekick accessories, and wished T-Mobile would STOP referring people there.

Then I called T-Mobile back, and got a nice person initially. She asked to put me on hold. 23 minutes later a woman whose name I got was the rudest person yet I have spoken with. She was not going to replace my sidekick, even though it is in full warranty, I have to buy a new battery. I was mistaken and misunderstood anyone ever claiming T-Mobile would replace anything for free.

It is and was MY problem, she is doing nothing, can do nothing for me, too bad I wasted 23 minutes of my time on hold to get a hateful, rude, obnoxious woman who subsequently hung up on me. T-Mobile PLEASE PLEASE PLEASE have recorded all my conversations, and PLEASE immediately terminate those persons whom so rudely represent your customer service. I was told various stories, various explanations and various reasons for the phone they sell was not working. I am sure as soon as the warranty runs out they are going to have a different reason.

After 6 weeks of not hearing anything I called customer care. They told me the rebates had not been processed yet but to call back in a week or 2. I called back and was told that the rebates processed on July 3rd. After not receiving anything by the end of July I called again and was told that one processed on July 14th and I would receive it soon but they had no date for the other one, even though both had been submitted at the same time and I was told that both were processed on July 3rd. After receiving one of the rebates the first week og August I called to inquire about the other one again. I was told that it would process soon to call back.

I called back on August 13th and was told that not only had it not been processed I would have to resubmit it because the information was incorrect on the rebate form. I asked to speak to a supervisor. I told the supervisor that I had called many times over the past three months and was first told that it processes on July 3rd then I was told that it would be a few weeks now they were telling me that it would have to be resubmitted. I told the supervisor that I thought the original representative had misled me in telling me that I would receive the rebates in 4 - 6 weeks. Even the original rebate forms that I filled out and sent along with all of the required information said in plain type that it would take 4 -6 weeks.

Now we are going into more than 12 weeks and they are telling me that I have to resubmit the information because of an error. I asked her what the error was and she replied that the place of purchase listed on the rebate form was incorrect. I told her to hold on while I compare my copies of the invoice, shipping papers and rebate form. I told her that everything on the paperwork was accurate and how did she have incorrect info? She said that she just processed the new rebate but it would take another 4-6 weeks.

I told her that I had the feeling I would have to call again in 8 weeks to chase down the money rebate I was promised and I wanted them to apply a credit to my account. She said that they could not do that and that I would have to wait because of the error on the paperwork. I asked her to explain where she saw the error on the paperwork because I was looking at the exact paperwork myself and she hung up on me.

I am outraged that they would put me in a financial quandry. I had to pay for the new phones and the charges for renewing the contract, (which they did not tell me about when I ordered the phones or renewed the contract) UP FRONT that were upwards of $400.00. Here I sit with no power to force them to honor their end of the bargain. I have a feeling that I will be waiting forever for the rest of my rebate. I explained to many of the people that I talked to including the original sales rep that I would have just bought cheaper phones. I feel that I was lied to and railroaded into this deal that has cost me money for other bills.

cant afford it im a minimum wage earner and this people and nikle 'in dimin' us. have to work more and end up one sim card just not using it at all.

Now I am stuck having my credit ruined because I will not pay for something I don't have and did not order. I also will not pay disconnection / early termination fees as they are the ones that terminated me.

mark onb credit and hounding by collection agencys

T-Mobile should be required by law to have a system in place (like the credit card companies do) that detects signs of fraud like a sudden barrage of international calls on an account that has never before called internationally.

Furthemore, T-Mobile should not be profiting from theft.

I am out almost $600 due to the call charges and the early cancelation fee.

The slider, the display broke in a week, was replaced for free and the same thing happened. We then upgraded to a different phone that would have white screen issues, inability to answer the phone. We called and they recommened a different style, which was a poorer phone that what we had, it was sent back and replaced with the former model.

The Magenta Razr we purchsed has been replaced 4-5 times in a year for numerous reasons. White screen, won't hang up, turning itself off , circling, pretty much whatever you can think of. This Musicxpress, drops calls constantly provided you can even make the call. Doesn't send or receive text along with the other phones.

We have spent contless hours on teh phone with TMOBILE and have ended up getting refurbished phone after refurbished phone. The service department is horribly rude.Having to spend 10 to 15 dollars per phone for shipping is getting ridiculous. I understood that signing a contract for two years would have me with TMobile for that amount of time. However to have to extend your contract everytime you get a new phone in hopes it will work is a bit much and I will never get out of this deal and contimue to have horrible service and maybe have a phone that works.

I MUST pay for another full year for a phone and a plan that

my son who is handicapped wanted his own plan off of the family plan, that way we would have an xtra line, we were told, because he doesnt have any credit, he would have to use the prepay menthod but we would be stuck with a $200 early termination fee, before that we talked to 3 other people who told us 3 different things.

T-Mobile is a rip off, read the fine print before you sign up for any type of family plan, they tricked us and now we are trapped with 2 plans paying nearly $500 a month! They also need to train their people better, the right hand doesnt know what the left hand is doing.

I was overdrawn $71.62 from my check account and they dont want to drop the 2 holds they have on my crdit card

I then called back again, still no follow-up call and the problem is still occurring. Then I requested a supervisor, got hung up on and treated as if I were of no importance to them. They, in my opinion, have the most horrible customer service with some of the most rude, uncaring people I have ever come across. In addition, they have no qualms about putting a customer on hold for over 40 minutes and then hanging up the call. I would advise not using their service.

With all of the dropped and missed calls I have lost business and possible lost potential clients and income. The time I have spent on the phone has caused me emotional stress as well.

We immediately cancelled our at home service with them that night, and the next morning called AT& T to get back on with them. We were told, by T Mobile, to make sure we asked AT&T to request that the number be ported, in order to keep our same home phone number. I did as instructed. Since last Wednesday, we have not been able to receive incoming calls on our home phone, which means all home calls are now coming in on our cellphones, as people are unable to get in touch with us any other way.

I called AT&T this morning to follow up, was told they submitted the port request 2 days ago, they show our number is scheduled to be turned back on 8/15/08. They stated it was up to T Mobile to get the number ported back, and it was in their hands. This means that we have been unable to receive incoming calls since 7/30/08, and will not have incoming calls until 8/15/08? I would think that T Mobile would be willing, at this point, to go ABOVE and BEYOND the call of duty to get this taken care of. We've been T Mobile cellphone users for 3 years with no problems. However, their total mess up in this situation has really left a bad taste in our mouths. We don't want ANYTHING to do with them. We received our bonus minutes on the evening of 7/30/08. We're already into those minutes.

Although the new billing date begins on the 10th of August, we will be into our regular minutes, due to their inability to provide a program that truly works. Of course they were not willing to give any additional minutes, nor were they willing to let us out of our 2 year contract on our cellphones. They want our money, that's for sure.

We are hopeful that we don't end up going over on our cellphone minutes, which would lead to charging us by the minute. We simply think they should, in an attempt to restore our faith in them, waive our 2 year cellphone contract, and not FORCE us to pay a $200.00 cancellation fee to get them completely out of our lives.

Two months later I get a bill for $375 dollars. I know I did not talk to anyone but my friends who are also on T-mobile. So I call in to get this figured out. I immediately asked the representative to put me on the unlimited plan because I did not want to deal with anymore nonsense and I asked them to remove any charges for minutes that were t-mobile to t-mobile.

I was told that I did not have a t-mobile to t-mobile plan and that they could not remove those charges, I said that it was a mistake and that in April I called to get the unlimited plan and instead I was given the 1500 minute plan with t-mobile to t-mobile capabilities. They said that it was not notated anywhere and that because this happened more than 60 days ago there was nothing they or I could do. I got upset and asked them to get me to a manager because I did not want to pay for their mistake. I was told that even a manager could not do anything and the notes are telling the rep that t-mobile is correct and the charges can not be removed, then I was told that a manager was not available because he went on vacation. Also I was asked by the rep why I did not check that I had no t-mobile to t-mobile minutes, I replied that I did not think I had to check to make sure after asking for it to be added to my account, and my bills looked fine until July.

T-mobile is ridiculous in my opinion because they are willing to loose a customer who is paying them $100 dollars a month! For $190 one time fee! Ok if I add in the cancellation fee of $200 that's $390, so what. If they would have kept me as a customer for a year that is $1200 in monthly fees. Ultimately I'm better of canceling because I need a new phone anyway and the one I want costs $290 dollars unless you sign up as a new customer then you make $100 dollars after rebates. So I will cancel, pay the $390 then sign up for a new plan and get $100 dollars back. In the end I would have paid $290 the same as if I just purchased a phone from them in the first place. Does this make sense to you? It doesn't to me either. Will have to pay T-mobile $390 dollars extra. I will cancel my service.

My question to a upper manager is Why would I remove a feature and pay a ridiculous amount of my current bill. I believe that it is unfair. I stressed that I did call back and no information was recorded. I have been a T mobile customer for quite some times the few time that my phone was turned off, was because I forgot. I have called on and off over the last few years, since moving into my new home and I CANNOT get any phone service in my home.

Onetime I called I was told by a rep. that I should go outside for service. Last year when I upgraded to the family plan. I was promised a $100.00 Walt mart gift certificate. As I wrote this letter I received $50.00 and I have been given the run around from T-mobile reps. At the Sams club kiosk. As of this moment I told the manager that I spoke to turn off my service until I can get it resolved from someone else since she could not make a decision. I feel that $714. could go to a family that need food.

negative credit score as of now.

well the first phone the sent me did not have a good reception i had one dropped call after another. so i call many time before i got a second phone this phone did not drop calls but shortly after i received the phone the front display sceen devloped a spot on the screen that looked like a leaf. i showed many people because it looked cool.

so i called customer care and went through all the steps including checking for any damage to the front display screen. there was no physical damage to that phone at all. so the sent me another phone so about two months went bye when i noticed a $100.00 charge on my bill. so i called customer care about the charge they said my phone was damaged and it was my fault so thats why i was charged.

customer care told me they would give me 15 days to dispute the $100,00 charge and i set up a payment arrangment to pay my bill less the $100.00 for the phone will i made my payment even a little more than agreeded on. so the day after i made my payment they shut my service off wanting the $100.00 for a phone the gave me time dispute, so i had to pay them another 95.00 on top of the $170.00 i already payed them.

When I called the customer service, I spoke with the supervisor and told me those charges were valid and even mention that there is absolutely no other phone carrier that does not charge a roaming fee! I am so upset and once I finish my contract with them, I will never ever get any of their services.

The very kind and seemingly knowledgeable customer service representative suggest I #1 cut of my voice mail, as incoming calls would affect my bill even when they roll into the voice mail system. I agreed and he said he would remove it. He also suggested I get the unlimited emailing plan, for $19.99 and I could email anywhere in the world with no extra charges. I set out on a tour of Australia and the South Island of New Zealand and then on to Thailand where I unexpectedly was offered a job.

During these several months abroad, every month I received my bill and it was extremely high. I would call and ask what I was doing wrong and whomever answered, would say it was for one reason or another. So I would stop. I was also travel in numerous areas that I never had signal or computer access. In June I paid a very large bill yet once again, believing I was to blame. In Thailand I reviewed my bills very carefully because I could, and was settled with access. What I also noticed is I was being charged $1.49 per minute for incoming calls I never picked up. AND I noticed the words voice message.

I immediately called Tmobile and spoke to a regular customer service representative. I've forgotten his name but as I recall the person he connected me to who was his supervisor and I want to say his name was Matt. That promised me he would take off 3 months of incoming call charges, but that was as far back as he could go. I also explained I think that when I emailed people I believe I was being charge for that too. I figured once he took off the $1.49 and I paid my bill. I would figure out this separate issue when I had service again. Matt is the person that told me, they have no ability to remove voice mail. I was like.....your kidding.....and how would I dream that up if I had not been told. Moral of the story is Matt never followed up on taking off all the $1.49 charges as he promised me. I want to know how to legally handle this matter.

I'm in the processes of adding these up but it's in the mid hundreds, to low thousand. I payed no less then $600, for my bills from Jan 2008 to June 2008. Please help me

I paid $200.00 which created a delay in other bills.

On their lists of other plans to choose online you can click on the plan you're thinking about and it will tell you what the plan entails. They had a plan called Get More 3000 for $49.99. When you clicked on that plan, it would tell you that the plan section of their website was down. However, I could click on every single one of the other plans and look at them. The plan did not say it was a regional plan. Just Get More 3000. SO I switched to the plan because I needed more minutes. The usage fees on my bill for that month? Call fees for calls out of my region. Apparently the Get More 3000 plan is regional.

But it's not advertised as regional and even to this date(August 1, 2008) more than 2 months since I first clicked on that plan to try to check it out, it STILL redirects to a page that says their plan section is down but I can still click on all of the OTHER plans and see what they are. They are playing a Bait and Switch game with their customers. When I called the customer service people to get the issue resolved I was told that I had switched the plan and it was MY problem and they would not do anything about it. When asked to put me back on my original plan of Get More 1500 I was instead put on a plan called Individual Max 1500 that is $20 more!

As of July 26 2008 you still could not click on that plan and see what it entails. While, YES I DID change plans, they're being purposely negligent in offering the information on that plan so that they can charge people extra fees that they have no choice but to pay or be stuck with a overly high cancellation fee! Unfortunately, things being tight with the economy, because of the extra $100 charges on my bill, I can't afford to pay my bill this month and my phones will be shut off and subject to a $200 PER LINE charge on 3 lines. I've been a LOYAL customer for over 4 years and THIS is what I get for it!

An extra $100 on my bill AND $200 per line to the tune of $600 because they are playing an ILLEGAL bait and switch game.

The last straw with this company occurred on
Tuesday July 29th when I was a a barn with my daughter. She was riding her leased horse when we had a situation where I needed to call the owner and I had no service. I had to walk around till I found a spot with minimum service. What if my daughter had been hurt and I needed to call for help. I called T-Mobile again, with no satisfaction. I asked if they would wave the $200 cancellation fee, because I have complained so much, and I only have 6 months left on my contract. Of course they would not.

I am a single mother, with two daughters in college, working three jobs to make ends meet. It is so maddening that these companies can do this.You shouldn't be forced to pay for or have a service that doesn't work. There is probably nothing that can be done with this company and my complaints probably won't matter.

One hour of MY time and they still get paid and I still have no service

I did not pay for an upgrade. I have to charge my phone every other day when all I do is turn it on, dismiss a few emails, and talk less than 10 minutes.

Three months pass and the contract cannot change responsibility due to my former friend's poor credit, my former friend also starts leaving a balance due and the cell phone unpaid (thus affecting my credit). I have also since been informed that I did not co-sign and the account was issued to myself only and the other user on the account was not a co-signer mind you on a cell phone I have never used and is in Texas. I have since cancelled the account and the grand total (that I now have to pay) is $585 with the overdue balance and cancellation fee.

I have made multiple attempts to contact T-Mobile via letter, e-mail, and telephone call asking repeatedly to speak to someone specific who can handle my case and see me through the process-which they have not provided & have done nothing to work with me throughout this process. I also set up a payment plan with T-Mobile which they disregarded and with NO prior notification sent the bill to pre-collections.

I have also requested an original signed contract from the time of sale (my former friend has my copy) which they have no record of, how can I be held to a $200 cancellation fee with no evidence of my signature on a contract? Any assistance you can help with this matter would be greatly appreciated. Thank you for your time.

i thought it wsa some sort of joke but the rep informed me that my services were being suspended until i pay a bill that was now over $900 including my regular bill for the month. when i informed the rep that i was not paying for calls that i did not make or authorize, he informed me that tmobile would be adding an addition 600 in early term fees, 200 per line and i had 3! that now brought my bill to over 1500!

i called back to speak to a supervisor. the rep that initially answered refused to patch me thru until i gave her my info. once given, she proceeded to inform me what the other rep told me. once again i asked for a supervisor. she continued to speak and i had to scream at her to get me a supervisor on the line, in which she finally transferred me. i spoke to a supervisor and he was reviewing the bill with me. he informed me that local calls were made in between the international calls but refused to give me the numbers. i informed him that i was a customer for 5 year but because it was not under my social there was no way to prove it therefore he could not help with the bill. when i asked how to stop the service from being suspended since i only have a cell phone and no house phone, he told me i would have to pay 450.

i am furious that tmobile is stating that i am responsible for these calls although i have never made a call internationally on ANY of my lines in the 5 years i had the service. obviously if they called me to inform me of the call, i was unaware! i do not feel i should be responsible since i did nto

what was a 200 monthly bill became 1500! they are threatening to put the account in collections which will affect my credit. i also had to purchase prepaid services until i can get this issue resolved

What do I do? I need file a complaint to get my phone disconnected and for no penalty to be made since I feel my information was used for fraud. Whether or not it is liked to the site above I don't know but I was never in a store and I never signed or got any upgrades. $200 penalty for canceling my contract, someone used my information to obtain a new phone and now my account has been increased by 2 years. I need to cancel, I don't want to renew for another 2 years and this seems like fraud. Please advise. thanks

I was told that the issues was the phone so I place my sim card in the first phone that I had purchased, same issue, then I purchase a third phone, same issue. I called customer service several times and received not help. I reached my limit in May 08, went into T-Mobile store and spoke with a manger Donald C. He was very helpful; with his assistance my issue was addressed but not resolved. I was told that they would change the account, and give it three days and if it did not work call back and they try another means. It did not resolve the issue after several call into the customer care and not being able to get support, went back to store.

It is June now and I was then told that there was an issue with the flex-pay network and there was no way to correct the issue. I had two options to port the number to another company or transfer the service to a prepared account. But first they wanted to change the band my account was on and give it a week and if the issue was not resolved then I could go to the option I choose which was the pay by the day prepaid account and they would cancel my early termination fees. I ask that the transfer take place when my bill cycle ended which was the 2nd of each month. But when the switch my band it changed my account totally. It switched my bill cycle date to the 18th, it made my account appeared that I was a new customer, and I was made to wait till July 18th for the transfer to take place.

On or around July 13th I began to receive messages that I had a balance on my account when I went online I had a balance of 200 dollars. I called into the store and inquired why. I was told it would be corrected and Donald (store manager) call customer care with me on the line to ensure that the transfer would happen on the 18th. We were assured it would, yet later that day while on a call my phone disconnected. When I redialed the number I was told I didn't have enough minutes to place the call, this was strange being that I was on the unlimited plan at $116.00 a month.

So once again I call customer care received not assistance and went back to the T-Mobile store. I was told that despite our earlier call, my account was switched over to the prepaid. It could not be switch back without loosing my number, and would take at least 48 hrs. I lost my information and pictures that was on the t-mobile web page (these were vital because they had picture of my apartment at move-in and other issues that I would need when moving out.) After 3 or more hours in the store I was only given $35 to get me to the 18th. And was told they could not retrieve the pictures.

After explaining all of this to Ms. B.; the three phones purchased, the issues, the months that I had to wait, the two months I had to continue to pay the $116.00. The only resolution she had was to give me a $50 credit, and informed me that I had a 194.44 (portion of the early termination fee, it was not 200 because they had already use the money that I had my flex pay account) balance that would go towards the balance. After contesting she did cancel the fee, and still only offered $50 credit. I had to pay $116.00 for two months more than necessary. I lost evidence that I will need when attempting to get my security deposit back. I had to make several trips to the T-mobile store, and spent two hours or more each time which was gas as well as time.

My local area code in half the state of Nebraska is 402. Why would I have a different area code? Also, I never activated the phone--never had any minutes on the phone. I had cleared it up with T Mobile and they agreed with everything I said--they showed I had not used the phone. I have had Verizon service for 10 years and use my verizon number for my home phone.

So now six months later I am being harassed by a collection agency called BCR. They have been rude, condescending and extremely mean. They make me feel like a deadbeat. They tell me to call T-Mobile and T-Mobile tells me to call the collection agency. T-Mobile has all the records--they were able to pull up my information with my social security number. I'm not sure how they got this information but I don't even know the assigned phone number.

I hang up and call again to speak to another rep. was given a different warrenty date which would have ended my time 6 days prior, I wanted to know why I was given different days by different reps, but could not get a staight answer, but was told they will go aheaded and forward the order for a new phone to a supervisor so it could be auth. only a supervisor can override the order,

I waited 4 days no phone, I called t-mobile they stated there is no order place, and do show all info about my calls in the system but nothing they can do now because i'm way pass my phone warrenty date, I ask to speak to a supervisor who told me the same and refused to place the order, so everything was left at that

So I'm left without a phone because I do not have the money to pay a new one, and have not been able to use my service for almost 2 weeks, I had to switch to another provider just to get a free phone, now they want to charge me early termation fee when I have always been a loyal customer since I started

After speaking with 3 people one being a Susan the other Jeremy. Jeremy told me that since I had only one bar of service I could cancel. So I canceled the phone, now I am being charge a 200.00 fee for early termination. Jermany told me I would not be charged. They also stated that Jeremy told me about the fee. That is a lie, I aked him 5 times before I said go ahead and cancel. I aked him will I get charge the fee?, he said NO, he said no all five times.

Now T Mobile is saying that they do not have that information, they also don't have anything recording like they said they do. I can not prove that this Jeremy wavied the fee because he did'nt do it while I was on the phone with him. I did not know that it had to be done that day. He told me that he would take care of it and that I would not be charged.

Cost to me $28.00 Plus $23.00 for calls from my hotel room in England to US. sim cards at $20.00. No suggestions on how to resolve this. I am paying for service not receiveing

Immediately, I asked them to tell me the reason for the ridiculous bill. After much arguing, I was told that I used 628 more minutes than my 600 min plan allowed. That is impossible, I have to be on the phone for 1200+ minutes during the daytime from (Mon-Fri), as I have free nights and weekends. And the only person I really even call is my girlfriend. And since I live with my girlfriend, talking directly to her is much more convenient that calling her. The other calls I make are phone card calls to Asia, which I only do at night after 9 PM, due to time differences. So, it is basically impossible to use 1200+ during the day in a month.

I asked them for a detailed copy of the bill so I can dispute the bill. They informed me that they've already sent a bill to my US address and couldn't send me another one. At least not until a month later. (I have no idea why they cannot send another one, maybe their printers only work once a month, but there was no point asking, as they will give me bullshit answers). Anyways, so I waited for the bill to be sent to my old apartment, where my roommate will still be there to pick up my bill. However, after 2 weeks or so, my roommate never received the bill.

I also tried to login to my online account to access the information, but NO, my online account was disable immediately after the cancellation of my phone account. So there was no way to check online. SO, I called T-mobile again to request a reprint of the detailed bill. After a lot of hassle, they promised to send me a 'detailed bill' with all the calls I made and the various charges. And not to my surprise, they sent me a bill with no information other than the balance on the final bill.

So I called them again and asked for another reprint, but this time, they told me that they no longer have the information and cannot send me the detailed bill. They said I must fax a letter to their customer service department to request for one, so I did. Soon, I received a letter response telling me that a reprint is impossible, since the account is closed and all the information cannot be retrieved. And they have a paragraph threatening me to pay the crazy bill or they will send it to a collection agency.

So I call AGAIN to negotiate with them, and was told that the only way to obtain a detailed bill was to physically go to a T-mobile retail store and ask for one. And yes, they KNOW I am not in the US and cannot do that. But luckily, I planned to visit the US in the end of June. I returned to Austin, Texas and went to one of their retail stores to ask for a reprint of the detailed bill. And of course, they cannot provide me a copy of a bill that is more than 2 months old and they 'cannot retrieve the information'. PLUS, I was told that everything is already sent to a collection agency and they no longer have any information about my account.

In the end, I had to deal with a collection agency, which does not know anything other than request me to pay for the bill. They gave me a discount, so I 'ONLY' paid $287. I mean, how hard is it to provide a customer with a detailed bill? How did it take more than 5 months and still not be settled? T-mobile is just full of unnecessary rules and obstacles to deter a customer from getting the information they deserve and need. I had to pay $287 for a bill that shouldn't exceed $60.

I asked how come they ask me to pay the penalty while they fail to provide the service, all they had to say is that this is the procedure and there is nothing I can do about it. I will have to pay $400 penalty for early termination (my son is not under contract anymore) and then, all the cost of establishing new service.

A screen came up with all of the needed information and he said,.See?...if it says Upgrade you can change service contracts with no worry of theearly Termination fee of $150.00. We at that time signed up with T-Mobile and a two year contract. We then received our bill from Sprint with the remaining service fee and of course the $150.00 Termination fee.

Since then I have contacted the place I purchased the agreement and have been thrown around to six different managers and one District manager. I feel that since T-Mobile representative gave us wrong information to start with, They should be responsible enough to credit me with the Termination fee of $150.00. I joined this service in Good Faith as a Consumer and feel that T-Mobile should reimburse me for my Early Termination fee.

I would have stayed with Sprint. My time is just as important as the T-Mobile Company President. I have spent many hours trying to Iron out a simple problem, and feel that We Consumers should never have to assert Problem Solving techniques to any purchased item. Business CANNOT survive without us! and mental anguish should be non-existent.

Even if someone leaves a message the phones do not alert us. We have to continually check the voice mail to make sure there are no messages. The phones are important also for business, as we are self-employed and we need to call each other to communicate important information about jobs. Once again, the phone never rings through to us, just goes straight to voicce mail. If, God forbid something were to happen with one of us and we could not reach someone by phone I would most definately sue T-Mobile. This is a very unreliable and worthless service that I am paying over $200 a month for. Our internet on the sidekicks works about half of the time as well.

I have called customer care at least 10 times and every time I have to go through this troubleshooting thing. I drove 90 minutes to Phoenix to get new sim cards which I knew wouldn't change anything and they didn't. Then they told me they would reset my phones to the tower, that didn't work. They told me that I am in a great coverage area, one of the best and that I should have at least 4 bars all of the time, doesn't matter the calls are still dropped. They told me to re-start the phones each day, didn't work. They even had me replace one of my sidekicks which I knew wasn't the problem. How could replacing one phone fix all of the problems on the other phones?

The last time I called the rep told me that my sim card numbers didn't match so she reset them all and told me that the problem should be fixed. Immediately after that 67 minute discussion I hung up and made a call that was dropped! I called the person back and that call was dropped too. This is absolutely horrible. Each time I call I have to go through the whole routine all over again with someone new. Sometimes after going through it all they hang up on me.

This morning I called again and they said that they will not be able to let me out of the contract without paying $200 per line. They are supposedly sending out someone to troubleshoot my area with some specialized equipment (ure they are). This will take 72 hours or more according to them, and will most likely solve the problem according to them. Please help me! I cannot pay $1,000 to end these contracts and even if I could, that is so wrong. Why are these companies able to get away with this?

I have a limited ability to reach my children and wife in an emergency situation. My kids cannot reach their mother, nor can the school during the day in case of emergency. I cannot be reached by phone for business matters, and can potentially lose business because of this. I have an after hours line which people in emergency situations need to reach me. If they cannot reach me, I can lose accounts and money.

Some more months went by and the phone had to be replaced again. Three months went by and the warranty expired. A month after the warranty expired, the phone failed again and T-Mobile won't fix it because the warranty expired. All this time, I told T-Mobile that the whole line of SideKicks 3 they had was defective. They refused to accept it.

In my opinion, they knew all the time that the phone was a "lemon" and just waited until the warranty expired. Now they want to sell me a new version of the SideKick. Note: a search in the internet for T-Mobile's SideKick 3 problems will prove my position: that the phone was a bust from the begining. I know that electronic equipment could fail at any time, but 4 or 5 different sets failing within months to the same customer defies the normal distribution of random events. This was a totally dishonest tactic by T-Mobile. $60.00 in shipping. Gas to travel 60 miles to the nearest T-Mobile store. Weeks without phone service. Now I have to find another phone ($125.00 to $200.00 on eBay)

A few hours later, I called back from the land line, and a technician verified that the problem was in fact with their network. The said that they would have a technician begin looking over the towers in the N. Jersey and Metro NYC area. When I expressed interest in canceling my service, they agreed and transferred me to a "Loyalty Specialist."

Their solution was to have me buy a 3G phone, or pay a $200 early termination fee. The fine print here, as I've been explained again and again by a "customer service rep" with a script is that "you pay for the minutes, not the service. T-Mobile makes no guarantee of service."

One particular service rep, Beverly, told me that it's a "balance between what's good for the company, and what's good for the customer." I fail to see a balance here, it's incredibly one-sided.

I was transferred back and forth from supervisor to supervisor, and told repeatedly the same thing. I don't quite understand how this ethically works, knowing that the service is so terrible for me, yet this seems to be a complete brick wall. My options were to buy a new phone (this one is a year old), pay the fee, or keep my service the way it is. Since "waiving the termination fee" is not an option with T-Mobile, when will acceptable service standards become part of the equation? Unprofessional representation, loss of client accounts, reputation.

After 4 days, I went online again and put in my claim number. It stated they need further information and gave me a link. I followed the link and filled out more information. I received and email that said my replacement phone would be delivered within 2 business days and gave a date.

5 days later I still had no replacement phone. I went to the website again and and entered my claim number. It stated I needed to fill out further information and gave me a link. I followed the link, once again, and filled out more information. I received and email saying that more information was needed and I was to call this 800 number.

After borrowing a cell phone I called the number given to me in the email. I was on hold for nearly 30 minutes. At this time the owner of the phone started to complain about her minutes being used. I terminated the call and took the phone back to the T-Mobile store along with a note, saying pretty much everything in this email. That is where the phone is now. I have since tried to lower my plan online on my account. For some reason I am not allowed to. SO, without a phone, I am still paying for service from a company that refuses to answer or resolve my issue. This is my next step. I'm sure it is one of many.

My current phone only works rarely and they refuse to replace it without another 2 year contract. My phone is less than a year old and it does not work properly, but it cannot be replaced by T-mobile since the warranty is dated prior to my initial contact date. The phone's warranty expired before I had even been a t mobile customer. I have tried numerous attempts to resolve this to no avail.

I will be dropping tmobile as my carrier and they require a cancellation fee of 200$ which is absurd. I write you to tell you about the poor customer service and ingenuous practices at this company. Thank you,

It is imposssible to make calls., therefore it has affected all aspects of my communications. I refuse to be taken for services not provided.

May 22, 2008: Spoke with Roxanne P. who told me there was no service at my address, had me send a fax with confirmation number and suggested I cancel my service without an early termination fee and that her supervisor Cesar would waive that. July 7, 2008: After receiving phone calls and mail on an almost daily basis that I owe 200 dollars, I called and spoke with Shirley at T-mobile who said they never received the fax but there was no service showing at my address so she would take care of it right away.

July 14, 2007: Continued to receive mail and phone calls saying they would send me to collections. Spoke with T-mobile rep, Edelia, who said they did receive the fax but service was showing at my address so they cannot waive the fee. Asked to speak with supervisor, was very rude and said the supervisor would call back within the hour. Never received a phone call back.

i cld tmobile they agreed to send me a new battery assuming it was just battery never once was i told that particular phone holds a charge for only 4 hrs which is what i was told by tmobile supervisor thomas today after my 5th call to tmobile to resolve this .i cld 2nd time and tmobile reluctantly send me a 2nd phone of the same and it was a refubished phone which i shoulgnt have gotten becuase i paid 173.00for a new cell ,they now say it has past 14 days so too bad your stuck with it

i have written to president and ceo of tmobile and also samsung president in hopes for one of the companies to have some type of customer service policy to allow me to at least get a replacment phone that i would pay increase for and return this one towards credit on this defective samsung blast ..that is only 3 week old and tmobile is useless and refuses to help in any way ...

I am out $329.91.

Well after the 4TH phone replacement, I asked for a compatable phone without YET ANOTHER 2 year contract. They told me that there was not a compatable phone, when indeed there is, and they would not give me a new phone although my 90 days had not been exhausted. So yet I recieved another razor phone in late May. In July, my screen went black again. I phoned t-moble and their response was basically the same , but this time they offered me another phone with a 1 year contract. I explained to them I DID NOT WANT ANOTHER CONTRACT. Why would I want another contract when they cannot honor the first contract by replacing my new phone with a new phone.

After being hung up on I called back and demanded to speak with a supervisor, and was told to contact customer relations. I have sent them a letter with no hope in resolving this issue. As a result I have to pay $200 to get out of my contract and I feel that since T-Mobile made this phone, they should be able to accomadate their customers and not have to give them a used phone that may or may not be in adequate working condition. I currently have an additional phone from T-Mobile Samsung T-319 that I have had since I have been with the company and have not had a problem.

As a single mother it is very important that I keep in contact with my daughter, yet I have been subject to not having a phone for 5 days with poor customer service. They were not sensitive to my needing a phone right away to keep in contact with my daughter. I am prepared to contact the Executive Officers: Mr. Robert Dotson, Mr. Cole Brodman, Mr. Brian Kiekpatrick, Mr. David Miller, Ms. Susan Nokes, Mr. Neville Ray and Mr. Rob Strickland to inform them of such services that I have recieved from T-Mobile regarding the T-Mobile Razor BR50 that they currently have on the market.

The economic damage is that during the 4th phone, I purchased 2 chargers at $17.99 each thinking that it was the chargers, but it was the Razor phone. My daughter and I were left without a phone service and I was unable to communicate with her.

Nothing happened till now. Spent about 10 hours discussing the issue with Tech service team. It not only happened to me but also to a friend of mine. It looks like it is happening to quite a few people in the area. Every time we talk T-mobile service team they create a service ticket or support ticket. But not able to resolve the issue. I am paying full amount for the service. As I am still under contract I can not change service provider. It would cost me at $400 and may have to pay for the new phones. It is total misuse of regulations in telecom Industry. I do not know who to approach to report this issue.

Not able to receive business calls on time. Waste of time following up the issues.

I explained to her that I can make arrangements for another $100.00 and for 7/4 and I will call 7/11 and make another $100.00 payment after that. She gave me a confirmation number for the payment for 6/28 but couldn't give me one for 7/4 until the payment posted. I restated that I could only afford a payment amount of $100.00 removed from my account. She assured me that they would only take $100.00. On 7/10 I called to check my balance and found that I had a negative account balance. I traced it to T mobile. They did an ACH withdraw of $359.00 which I didn't have. I only had $200.00 dollars in my account.

I had to pay $64.00 in over draft fees because when they took the $359.00 another check I had written against the acount bounced also. When I called the company they gave me a hard time and said that they ALWAYS take the balance due. This was not told to me by the rep. A supervisor Victor P told me that they would investigate and listen to the tapes from the conversation. I spoke to my bank and they told me to fill out a ACH withdraw dispute form. This has put me in arrears financially. I am a single mother making only 300.00 per week and I am strapped until the next pay week. This put me behind on an already tight budget. I am emotionally horrified that they would ROB ME. I FEEL LIKE T-MOBILE PUT A GUN TO MY BACK AT THE ATM!

After speaking to Kim (ID#: 4836323), Heather (ID#: 4836663), and Codi (ID#: 4836636) they refused to allow me to cancel my contract without the early termination fee. They claim that International Text Messaging rates can change at any time. I explained to them that they are correct, however, according to their agreement, if the change is "materially adverse" to me, then the contract allows me to cancel withough and early termination fee. Cody (ID# 4836636) stated that she is notifying me that international text messaging fees are not included in that statement of the contract. However, she could not show me where the contract states this. She said, "I am telling you verbally on the phone." I explained to her the "4 corners" theory of contract law, which states that you can't go outside the 4 corners of the document to explain something away.

In the end, all three representatives refused to allow me to cancel my contract without without paying the early termination fee. The facts are as follows: I signed this contract in September 2006 with T-Mobile and the rates for International text messages were $.15. T-Mobile is modifying the Terms and Conditions by raising the International text message rate to $.20 on August 29, 2008. According to the Terms and Conditions, I can cancel my contract without incurring the early termination fee if the modification is "materially adverse" to me, which is the case.

I called to cancel my contract, however, T-Mobile refused to allow me to do this. I feel they are violating the terms and conditions set forth in the contract I signed. PLEASE, help me resolve this dispute with T-Mobile. They are a huge corporation with a lot of money and legal resources. I am one person. They are bullying me. Thanks for your help. They want me to pay $400.00 early termination fee, $200.00 per phone.