T-Mobile Reviews

I have contacted the company and have informed them that I did not authorize an account to be opened in my name. I have requested on several occasions to have documentation provided to me that proves that I opened the account. I am not having any success with getting this matter resolved. I need help. I refuse to pay for a cell phone bill that I did not authorize.

If this matter is not resolved, it will be reported to the credit bureau and will have a negative impact on my credit report.

I received a refurbish device when I was supposed to get a new one. It has not been a month that this thing happened and I feel T-Mobile is giving false advertisement and bad customer service. If I pay for a new phone then why am I getting a refurbish phone?

I have a $115 plan + taxes--3/4 of the lines are upgradeable and one line can be upgraded in one week. I purchased two smartphones for my main line, and kept the third and fourth with same phone. Online, we saw the family plan for 1,500 minutes, unlimited text, and 200mb Web plan for the two phones for $119.99. I also saw $5 to add a line.

At first, we had to keep our $115 plan during the upgrade, but I was told that we could change it at any time, so the total was about $180 dollar plan. For some reason, the person we bought it from said that we needed to add $30 for that phone at that moment, but we can change it when we get home. Cool, so we got home to call. Obviously, knowing T-Mobile, we knew that we would run into some dumb trouble or "new customer only" ** on the phone. We did, and spoke with a customer rep. After an hour of arguing, a customer rep named Lisa told us that we could have the $119.99 plan with $5 to add a line.

The reason why she didn't do this at first was because we were just upgrading two lines and not the rest. But she said that if I agree to renew two years with the other phone as well, she would let me have the new plan. Cool, right? She said that the total was $130, and she repeated it multiple times. After 24 hours, I received a message on my phone saying that it was changed. I checked online, and sure enough, the data plan was put down to 200mb, but the plan stayed at $180. Wait, what?

I waited for another day, in case it was just a delay in the system, but it didn't change. I called customer rep again, and he said that there were no changes to the account so my account stayed at $180 a month. I had a lowered plan of 200mb which was restricted on my phone, but I was paying the normal $30 a month per phone for unlimited. And on top of that, that ** girl, customer rep Lisa, didn't do anything to our plan. My hypothesis is that she most likely wanted to get rid of us, and we would eventually die on the argument. We're paying an extra $50 a month for something that we're not even getting right now. Could she be that stupid to let us on that plan?

I asked him if he could check our call records, what we talked about, etc. with Lisa, but he said that he had no record whatsoever. I'm getting suspicious that they're just trying to get rid of us. He said that he would change the plan after over an hour on the phone, so we hung up hoping that it finally changed. But in case, my hypothesis of them totally ** and lie their way out was true so I called 10 minutes later. Guess what? That customer rep said that there was no sign of anything happening to my account. Really? Sometimes, it sucks to be right! I requested the rep to speak with Lisa again for completely lying and scamming us, and the rep said that he would make note and tell her within 24 hours. I'm pretty sure this was all ** to delay and stall as well.

T-Mobile, what kind of idiots do you have working for you? Just to let you know, I will be calling every single day until this is fixed. I'm not writing this because I want to let my emotions out. Right now, I'm being overcharged for a plan by $50 for which I don't even have access to. The customer reps lied to us and this is not just an unpleasant transaction, this is fraud and scam. I am very unhappy at the moment, and every rep I talk to lies and tries to put this off. They think that they can just keep lying and pushing until we get tired. Really? Is this the business model you want to run?

I would also like to get a hold of Lisa, the customer rep that I talked to in the beginning, for being a fraud and scamming us. Honestly, what type of idiot working at T-Mobile would do such **? Excuse my language, but wouldn't you be frustrated as well?

In July, while out of town in Arizona, I received a phone once again asking me to pay for more "overage" fees. I did pay by phone and once again requested the changes to be made to "unlimited". I was told it would be taken care of. However, it was not. They are now charging me a ridiculous amount of over $700. My credit is being damaged by this company since they've sent me into collections.

I don't think I'm asking for anything unreasonable. I'm entitled to see the charges that comprise the balance they expect me to pay. I'm not going to hand over almost $400 without knowing why I'm paying for it. I'm entitled to a detailed itemized statement for October, November, December, and now we can add January to the list.

The sales representative did not mention anything about the restocking fee at the time of purchase. I purchased and returned phones from other T-Mobile stores before and was never charged a restocking fee in the past. When I came to return the phones on December 4, 2010, the amount returned to me was $20 less than what I paid for the phones ($10 restocking fee for each phone). I asked the same sales representative why he did not inform me of the restocking fee. He said that he knew nothing about the restocking fee and was not sure what it was.

I asked to speak with a supervisor, but she refused to waive the fee even though the sales representative himself did not know that customers are charged a restocking fee upon return of the phone. It seems unreasonable to charge customers a restocking fee upon return, when the customer representatives are not aware of such fees themselves.

In 11/2010, I was charged an activation fee for a line that was never mine. They gave me the wrong number and it was handled and I was told at no charge. So they said okay, we will credit your account. Well then for the 12/10 bill, they took it upon themselves to remove the $10 credit I was offered and had received until I caught them in another mistake. I called and spoke to customer loyalty, they said sorry for all of this, we will put the $10 credit back onto your account and my bill for 12/10 would be $87.58 instead of $97.58.

I paid my bill and they said I still owed $10 and it was late. I spoke with customer loyalty and the above individual said my account was now under investigation and I had to pay or they could cut my phone off. I asked why the credit did not show up on my account, they said because my account is under investigation, but they would not tell me why or for what reason it was under investigation. Chris was rude and very dismissive. He first asked me to explain what had happened and when I did, he then got frustrated and said he was not going to listen to this since he knew what was going on, even though he said he did not understand the representative before him. So I told him and he cut me off and would not let me finish. He said that is all he could do and would do.

When I receive the monthly statement I notice that I was overcharged. When I called the T-Mobile the customer service representative told me that the two data service plans that T-Mobile offers are $ 30/month for unlimited and $ 15/month for 200 MB download. This misrepresentation and deceitful business practice to lure customers to sign up for the service is very concerning. Although I don't have the name of the customer service representative that misrepresented the offers, I am very certain that T-Mobile has the recording of the conversation that can be used as supporting evidence that this claim is not unwarranted and frivolous. Subsequent calls to T-Mobile prove to be useless as they denied the claim and refused to honor the claim and make the necessary adjustment to my account.

In addition to the above mentioned claim, T-Mobile also made several mistakes on my account. One of the mistakes is to charge the monthly data service plan to a different phone line that I did not authorized. The second mistake is the reoccurring charge on another phone line that I have returned and cancelled. It is only after several phone call attempts to T-Mobile that both issues were resolved. Overall the deceitful business practice, misrepresentation and unauthorized and erroneous charges need to be addressed and resolved.

We will not be using T-Mobile for our next contract, that’s for sure. And his new phone was used already. It had someone else’s info on it but we got charged for a new phone. This upgrade has been a total nightmare. Someone needs to contact us. That valuable really cares because this 611 number has been useless for us. If we could get out of this contract we would.

Yesterday, I called to find out why they changed my bill's closing day, just to find out that they extended my contract without my acknowledgement. They extended my contract when I agreed to take the 15% off, which I repeatedly insisted that I only wanted the 15% off discount without any obligation to extend my contract. I clearly stated that I did not want a contract, no matter what they offer me. My purpose of calling them was to reverse the contract within 14 days because the contract was set up without my agreement and acknowledgement. In contrary, they claimed that I called because I wanted to claim my 15% off discount, which was totally not true!

Their service is not reliable. Since I am a visiting nurse, very often, the area I travel does not have any signals. In case of emergency situation with my patients, I need a reliable service that I can call for help immediately. Therefore, I do not want T-Mobile as my service provider.

I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently, the dealer in the kiosk submitted these charges even though I did not upgrade my phones. Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly T-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk, I never dealt with this dealer or ever purchased anything. This is outrageous that T-mobile would allow this kind of fraud. Do not trust T-mobile or do business with them. The one time charge is in the amount of $58.65, have not been removed.

So I did that on Dec. 17. I returned the cellphone exactly with all the trash that came with and called customer service and provided with the tracking number of the return. So they told me that the $65.69 was supposed to be back in my bank account in a few days. Yesterday, I called to be curious whether or not they received that phone, and one customer service guy told me that they did receive my phone and some credit was put in my account. But I asked to talk to a supervisor about this matter and she told me that they did have the phone back and some credit was applied in my account. When I asked what's going to happen to my money the $65.69, if they'll go back to my bank account? She said no, they'll go to your T-mobile account instead.

So today, December 29, Wednesday I called back again and talked to another supervisor with the name Courtney ID #**. She told me that my money was applied to my T-mobile account instead of going back to my bank account. I found this to be illegal and broke all the privacy rules of a credit card or bank card holder because if I purchase some item(s) and I don't like them for any reason, I can return them and my money goes back to my card automatically in a few days. But this people from T-mobile, they have different ways to rip people off and don't advise customers before purchasing articles or new stuff and check whether or not they work in the customer's area and don't want to return the money the way the customer pay for such accessory. I am really disappointed and mad about this issue and advised Courtney that I will seek legal advice and even an attorney to sue the company for ripping me off, thanks.

This was a surprise to us, and we were very angry because no one had mentioned it to us. We purchased the data package for one month to see what would happen and it seemed like it worked for a couple weeks. Soon, it started deleting everything again. I had the data package but it still happened. We decided we would call about it when we received the bill. Once we looked at it, we were shocked. We were charged a fortune in excess for the data package. I had no idea that they were going to charge for every megabyte or whatever it is they charge for, when we signed up for it in the store, no one had told us or even mentioned it.

We got most of it covered by complaining, but we still had a couple hundred dollars to pay. After that was sorted, we complained about the dysfunctional sidekick phone. The woman on the phone told us that they had taken that particular phone off the market because it was faulty and didn't work right. So they said okay we can give you another phone but you have to choose from the ones we say to. They were nowhere near the kind of phone that the sidekick was. I wanted one that had the same kind of Qwerty keyboard and they said the only thing they could offer was the Blackberry Pearl. In no way is that similar.

It was only after a couple weeks of fighting for something different did we have to give in because they wouldn't let me have something else. We called in to complain multiple times and sent letters and emails to the company but absolutely no one would help us. About a year passed where we had a rather civil relationship with the company. We kept waiting for our contract to expire so we could get out of it, but my great aunt joined our plan and upgraded her phone a couple of times so that extended our contract for a couple of years.

Soon, it came time for my younger sister to get her first phone. We went to the nearest store and spoke to a young man who worked there and he seemed very polite and eager to help us save money. Once we settled on a phone and got ready to check out, he mentioned a plan for us to pay $5 a month instead of $7.50 since we now had 5 people in our plan. My mom was eager to get that so we could start saving a little here and there, but the first question she asked was, "Will this extend our contract at all?".

The young man smiled and said, "No ma'am!". We were happy, he was happy, and we paid and left. Later we called in to see how much longer our contract would be so we could cancel it and leave. The woman said, oh no you have to wait until the summer of 2012. We were astonished. The young man who had sold us that $5 monthly plan had lied right to our faces. We explained this many times to representatives and no one could seem to find the stones to help us. It's ridiculous. My family is now stuck with this terrible cell phone provider until the summer of which I graduate.

I thought it was cancelled. They haven't credited my credit card back. I put in a complaint with BBB, and I got a call from an executive guy from T-Mobile named Jason. He called me, and left me a message. I called him back, and he never returned my phone call. This is crazy. It's gotten to the point that I want to cancel my phone service with them, and just end this ongoing problem for the past year. I have been very unhappy with T-Mobile and their services. I have no new phone, and overage on my bill that I cannot pay, which is not my fault.

I received my final billing today and they are charging me a contract termination fee of $200, which was expected, but they are also charging me a full month of service because I went over my monthly charge date by four days. I called them and they told me that it says in my contract that I am required to pay for the entire month if I cancel my service after the billing cycle.

At that time, I asked why they couldn't simply find the address and return it. They insisted I must "wait" for the sticker to come in before they could process the return. The sticker was ordered that day in the store and upon receiving the sticker, I returned to the store again the same day. I'm unsure how long they took to send it but the phone was return as was requested of me and only required additional time to process because of their policies, not my desire to hold on to a broken and useless phone.

Approximately a week or two later, the phone was charged to my account. I have called customer service (800) xxx-xxxx many times and have not received acceptable assistance. The offer they have made to discount my fee does not suffice because I am being charged full price for a phone I no longer possess (they possess) and I can only presume since no one is willing to send me this phone back that I am being charged for anyway, that they have or will attempt to refurbish and resell the phone. It was explained to the T-Mobile customer care representatives repeatedly that when I got the sticker, the phone was returned through the T-Mobile store. I am asking your assistance for the following reason:

The complaint from the T Mobile representative standpoint is that the phone was returned late. This may be true but is not the fault of mine. I returned the phone as soon as "their" policies would allow. Remember, I made an attempt to return the phone at the store but was refused because I was required to have the sticker. The point is that when I was notified, the phone had to be returned it was. If the customer care representative knew the phone sticker wouldn't get to me in time for the store to return it timely then other shipping options should have been provided or I should have been advised it was too late and the situation could have been dealt with accordingly.

Had I been allowed to return the phone myself and without this "sticker" this situation would not have occurred at all. For all I know, the store could have shipped the phone out days later or not at all. Now as it ,stands I do not have the phone but T-Mobile is requiring I pay for the phone and other fees are continually being added also. This type of business I don't understand. Upon speaking with customer care and being refused a credit for the phone and as my account continues to accrue additional fees now, I requested that my phone (technicality since I am being charged for it) be sent back to me. Of ,course this was refused also.

T-Mobile instead offered me a percentage off of the bill, which would have been okay if I was given a the percentage off and returned my phone to me. I can only presume that the entire dispute over this "returned" phone is because T-Mobile is only concerned with maximizing their profits to the demise of their customers. Why else am I being charged for a phone and all the additional fees that can be concocted while I dispute the charges? Why hasn't my phone been returned to me? I have made numerous calls and sent letters but have received no response except a mounting bill. If the phone has been refurbished and resold that's fine but then why charge me for it too?

I realize that as an item of inventory, the phone was sold for profit and refurbishing it is a way to maximize profits on the item. But this, this is pure and simple robbery and business at it worst. I believed in T-Mobile and I hoped this belief in their company could have been salvaged but it seems that hope was wasted.

Through miscommunication or a slow based return system, this problem has occurred but I expect it should not be hard to rectify. I consider myself to be a reasonable person but I also believe it is unreasonable to ask a customer to pay full price or even a discounted price for a phone when I do not possess the phone. I do not feel that I should have to pay $287+ mounting cost because no one could find a shipping address.

I negotiated a one-time $175 termination fee for all our phones and received a final bill from T-Mobile financial stating I had a final balance of $271.91. I made one payment on that balance and then the next month, I received a regular T-Mobile bill with no detail stating I needed to pay $1,192.09! When I called T-Mobile they said that they had no record at all of the negotiated deal and that they did not know why I received the first closing bill of $271.91 but that I really owed the $1,192.09 because, even though it was a family plan which prevented me from just terminating the one line for my daughter, I had to pay $200 for each of three phones I had for that family plan and then an additional $227.34 in additional charges along with the final bill of $271.91.

In the meantime, I found a job and a sponsor. While waiting for my visa in France, I suspended the line until December 2009, when I was supposed to come back. At that time, since it would take a little longer for me to receive my Visa, I called the store to cancel the line which they never did. So, I have been paying for my contract for more that a year without using it and trying vainly to have the store cancelling it.

I am unable to cancel it myself since the line has been opened with a SS number that doesn't belong to me as a T-Mobile representative told me. I would like to know now, what is possible to do regarding this fraud in term of cancellation of the line. (I am still paying and I cannot afford it) and how and when will my bank account will be refunded of the full amount (around $1,000). Thank you so much for your help. I am looking forward to hearing from you.

When I signed a contract with T-mobile last 2007, they told me for 2 first lines is $99.99 then the rest is $40.00 each. I have 5 lines with them and why am I being charged double taxes on my second line and I was charged on the $99.99 for the first 2 lines. The second line should not be charged with taxes. What they did was they separated the second line and put the 3rd line and the 2nd line together, they charged me taxes 3 times. Since my phones and the 2nd line should be together, it's not supposed to be on the bills summary. But I saw that the T-mobile billing department put my phone which is the 1st and the 2nd phone, that's supposed to be the $99.99. They separated it, they put my phone in one column and they put the 2nd line in another column including the 4th line, so I will not see the difference.

Every time I look at my bill summary, I keep on looking at it and I know there is something wrong with my bill, but I can not point it out. Then all of a sudden, that's when I signed the contact last 2007. The 1st line and the 2nd line is $99.99 and plus whatever is included on that which is my international long distance calls, my installment plan and then the taxes, not separating the 1st line and the 2nd line and charged me another taxes. I have been doubting my bill summary since 2008 and I can not point it out. Now I see what is wrong with my bill summary. I supposed to see on my bill summary my 3rd line, 4th line and 5th line, not 1st line and the 2nd line. In their bill summary on websites, the way T-mobile charge is by straight column. So I have a big time doubt about my bill since 2008. But for some reason, you cannot understand what I mean.

I was told that 'someday' there would be a tower put in my area. I still had no service. I called several times again and was told to go to a local T-Mobile store to have a new card put in the phone which I did when I was visiting northern Kentucky in September, 2010. While I was in KY the phone of course worked fine but when I returned home to CA again no service. Again I called more than once.

This phone was a year and a half old with no problems outside of the area where I live. She said she would send me new phones free of charge and that if this didn't work, she would waive the fee for early termination. I told her that I did not believe that it was the phone but I knew it was the area I now reside. She was insistent that she send the phone. I asked her, will taking this phone cause me to be subject to a new contract.

She guaranteed me it would not, I asked her several times, do you assure me I will not be charged for this phone, and she again guaranteed me I would not. Well the new phone didn't change a thing which I knew would be the case. I called probably another 4 or 5 times about the problem and finally I was told they would cancel my service and not charge for early termination.

If I went to the local T -Mobile store and show proof of residency. Which I did do immediately. Well I received my final bill and I was charged for the early termination fee $200 and charged for the phone plus the shipping fees. I called T-Mobile and went over the entire story and they said ok they would waive the fee but I would be charged for the phone, I told them I did not want the phone, did not request the phone and if they wanted it back to send me a mailing label which they said they would send. I have called them another 15 times requesting a mailer. I was give a confirmation number on November 30, 2010 and have yet to receive the mailer. At this point I have no clue what to do. I want to pay my final bill and they said to wait till I sent back the phone to waive the fee for the phone and mailing costs. As of this date, I have received nothing from them.

A new order was put in on this date with reference number **. Still receiving no information in the status of my replacement phone, I had a research request put in on December 5, 2010. I was told by a technical support representative on December 6, 2010 that the normal 72 hours it would take to get information on the investigation on the whereabouts of my phone would now take eight business days because of the repairing center's change of location to Texas.

I then contacted T-Mobile technical support again for an update on December 15, 2010 only to discover no new information (i.e. nothing was done). I contacted tech support again today December 16, 2010 just to hear the same information. My phone has been pending shipping since November 20, 2010. From my many phone calls to this company, a representative informed me that it is because they do not know if they received the defective phone so they cannot send a new one out to me. The representative herself recognized there were some communications error and this has still not been corrected. I still do not have my phone after two months. All of my efforts seem worthless and I feel as though my phone has been stolen from me.

So, I went in and paid $42.42 on December 2, 2010. On December 15, 2010, I received a bill for $49.53, which was the largest bill I had ever received from T-Mobile. I called and talked to Tasia, she agreed that the bill was larger than normal and agreed to make it at $42.42. She also recited the pay backwards policy and had no good answer for my last bill. She checked and saw that I had paid my bill on December 2, 2010, and that I had incurred no extra charges. So I asked for and received a supervisor Robert **. He also had no good answer. He did say that if I had paid my bill exactly on the last day of my billing cycle, that my bill would be different. It would be less because I was being charged for another month. Take my advice do not use T-Mobile!

I don't care what the tiny hidden print says, if they settled with him, they should settle with me, as I assumed it's too late to join any class-action. I'm not getting what I paid for. I also don't have internet and I rely on my mobile data connection to apply for jobs.

I called T-Mobile on the phone to find out about any fees. They said no, there would be none and helped me in porting our numbers to Sprint. Two months have passed and I received a bill from T-Mobile claiming "early termination fees". They have no record of the phone call or "note" of it in their records. And they state they have no contract and a contract version of flex pay. They said that I needed to deal with the guy who "duped" us into signing a contract instead of just a service agreement. Had I had known this at the time of my phone call to change, I would have waited till the end of Jan. 2011 before switching. T-Mobile has misled us since the day we walked into their building. Sadly, they have probably done this to many people. Stay away from T-Mobile at all costs.

On the recording when I did the contract, all I'm saying is there. However, they don't care and they raised my monthly payment for no reason. Somebody has to help us with companies like this one that rob us for no reason. The way the economy is now for me is a struggle and every month is stressful to fight with them to fix this to get the price they gave at first, but they absolutely don't care. I need help.

Then I received my bank statement and I have a charge of $186 so I contacted T-Mobile and after explaining the situation, the lady told me that they would credit my bank account. The amount in question was $186 and we hung up but I had a few more questions and called back. Again, I did ask his name but don't remember it. He explained to me that yes, the credit had been issued and I would see the credit in my next bank statement. Well, I did receive my bank statement and I don't have a $186 credit from T-Mobile. I called them to see what is going on, and to see where the $87.24 credit on my December was from to find out that the $87.24 was indeed the credit I was supposed to receive.

So I explained to her that I was told I would receive $186 total as a deposit in my bank account and that is when the fun started. I was transferred from one person to the next and I had to start all over again. The first time I was on the phone for 40 minutes and 51 seconds and for some reason, when I asked to speak with a supervisor, the call was disconnected. So I called back again to find myself explaining the situation three more times, and being told that when a line is cancelled, I have to pay that amount, which I do understand but my question is, why is it that when I called I was told, not once but twice by two different representatives working in the call center, that I would receive the amount in full in my bank account?

And now, they are using it to partial pay my December invoice and telling me that they won't credit me the difference. So I told them I have been a loyal customer for three years now and after being told twice that I will indeed receive this credit, you are telling me that the company will not honor their words? I told them that I am very upset that I just bought two new phones and signed another two-year agreement because I would cancel the phone and go find a different company that wouldn't treat a loyal customer that way. All they would tell me is...I'm sorry.

They have lost a loyal customer and I will make sure to tell anyone who wants to listen to my story. They don't keep their word and don't know how to treat a loyal customer. Very disappointing but I guess in this economy, all they want is the bottom line at anyone's expense, except for their own. So now, I have to go to the bank and have a stop "autopay" for their monthly billing. This way I will have control of what they bill me for.

So I said I will check them out and then get back with her to order the phones. Well now a week later I call to get him a Samsungt249 and a G4 and they tell me they do not see the discount she was telling me I had and the phone will now cost me $149.00. This is not right how can you quote me one price and then tell me I can call back and order it and the price gets tripled. Then the rep turns it over to a loyalty rep and she was just rude and basically said that’s the price too bad. I have been with T-Mobile for at least 10 years now and I cannot believe that I am being scammed this way.

It is horrible that they lie to you and be rude to customers. Even when I told her I was not buying them for that price and I would have to search around and see what my options are with others since I do not have a contract right now. She rudely told me do what you have to do that’s fine. It’s a sad day when a company like t mobile has to start scamming their customers and hires rude people to represent them. When a loyal customer is mistreated it doesn't say much for you. I don't think it is an isolated case, but most people just silently walk away, where I normally would also, but this time I am too upset to let this go. Could someone please contact me on this matter? Thank You.

I called customer service and they said, "We have no towers in your area". I reminded them that I have gotten a signal all this time but in the last week, no signal. They said, "We don't know Ma'am". And the last guy I talked to even had the nerve to ask me if I knew someone else that might want my phone that did not live around me!

I will give the guy credit for his effort to get a new customer, but what about the customer he has now!? They finally said, "We know we have provided you with service/signal before, but now, well we can't and we don't know why. Once towers get built in your area, we hope you will come back as a T-Mobile customer". Seriously? No offers of a credit for not being able to use my phone for a week, nothing.

I asked for a supervisor and was hung up on. I called back and asked for a supervisor. After being on hold for approximately 35 minutes, the call was answered by someone telling me they were a team lead but would not disclose her name. I explained to her the situation and that I did not put this data package on my plan for both phones and I was again told that I did. I asked this person how could I put a data package for a myTouch phone on a Razor phone when they are not even made by the same company and that package would not work on any other phone but a myTouch.

I was not answered but was told that the phone package was requested for my husband's phone. This person asked me why if the system showed that I added this phone on 9/24/10 was I just now disputing it. I advised her that I am on a flex pay account; the first bill I received was for 10/5/10 and this reflected the amount due of $134.05. The next billing cycle was for 11/5/10; this is the bill I disputed last month and it was reduced and I paid the amount of $189.05. I asked her why, if the billing was, correct did T-mobile correct it last month only to bill me again.

I called to find out why I was still being billed for this service and was treated poorly and with no respect. I still have not received satisfaction as I am still being billed for this service. I asked several times to have this removed and I was told each time that I was mistaken in thinking that I did not order this data plan. All I want is for this to be corrected I did not order the data plan for my husband's phone and I want this removed from my bill each month.

they are telling me they can't do anything to replace a new phone even when it was their update that caused this problem. It was working fine up until that point.

51$ was stolen by T-mobile.

So as a result of being rushed, I used an account in which I would have had to physically transfer funds to. I was not given the option of paying in the store as that would have been easier. I would like to know why was I made to write a check over the phone when I could have walked into any local T-Mobile store and paid at the store?

I was charged $35.00 twice by this company and $30.00 by my bank twice. The information of processing a payment twice was not disclosed to me by this company. It was only disclosed when I called to find out why my account had been drafted twice for the amount of $90.00. This is not the first time that this company has withheld information from me.

I'm requesting an investigation on this account number **. I’m requesting a credit in the amount of $141.25 before December 19, 2010. That should had been done on October 29, 2010 from the Customer Relations Department or Consumer Relations Department; they agreed to credit this amount of $141.25. I'm looking forward for my account to be credited in this amount of $141.25 before December 19, 2010. That is my final request a.s.a.p.

I told them that is an official "T-mobile" store in a major shopping mall. They told me that still doesn't change a thing. Plus, T-mobile sucks. I get a lot of drop calls in my office, where they claim there should have strong signal around my office area. In fact, I get no bar to 2 bars (out of 5) signal strength in my office. I didn't even want to waste my time getting onto their 3G network in my office. I wonder what we will get where the area they consider as weak.

I told them that is an official "T-mobile" store in a major shopping mall. They told me that still doesn't change a thing. Plus, T-mobile sucks, I get a lot of drop calls in my office, where they claim there should have strong signal around my office area. In fact, I get no bar to 2 bars (out of 5) signal strength in my office. I didn't even want to waste my time getting onto their 3G network in my office. I wonder what we will get where the area they consider as weak.

I ended up going to the local store and challenged the salesman in person. They said they will try to work it out for me. We will have to wait and see. I wasted a lot of time talking to them on the phone, as well as going down to the store try to work something out with them. In regards to the drop calls, I think all I can do is to get out of T-mobile as soon as I fulfilled the two years contract. My co-worker's T-mobile phone has the same problem. But he gets lucky. He was on the pre-paid plan and be able to get out at anytime, which he already did.

I'm requesting an investigation on this account a.s.a.p. I will be looking forward to speak with an investigator on this matter or issue that is very important to me. They are refusing to credit my account in the amount of $141.25 like it was agree with consumer relations on October 29, 2010—that I pay my half of in the amount $141.24 and they will credit above balance in to my account, but it was never done. They didn't kept their promise like they agree to do.

If I accept their fix, I am hooked into another 2 years of their inferior technology and customer satisfaction. I use my cell phone for safety purposes and with its lack of productivity, I couldn't call AAA if I needed assistance and/or my family if I needed to. They demand $200 for early cancellation despite my phone not working. They don't care about customer satisfaction and/or my frustration. If I stay with them for the remaining 7 months, I will have paid them $350 for a useless phone. My $200 to them for early cancellation would be better spent on reliable technology and service with another company.

I was irate when I got a bill six months later and said I did not reinstate my service and they said I would have to pay the bill anyway. Again, after another month after this discussion they billed me for another month. They are thieves and cheaters. I will never recommend them to anyone nor will I ever deal with them again.

I pay T-Mobile $35 per month for data usage compared to $14.99 for high speed Internet only. I am paying top dollar as I was convinced to having smart phone and unlimited service they promise. Due to the slow down, it is very inconsistent to my smart phone. And not only that, every time I try to surf the Internet, after a while, it starts saying error. So my question is why am paying unlimited when my plan had invertible limitation? Only T-Mobile can see and manage as they see fit. Thank you.

I came into a hardship. I became very ill and I wasn't financially stable to make monthly payments. I was able to buy prepaid minutes when my service was canceled. I still had prepay time on my line. I've been a paying customer since February 2008 until July 2010. I called customer service and they told me that if my monthly bill within 90 days, so my service was terminated. I told her that I was explained that if I'm unable to make monthly payments, I can purchase prepaid minutes.

The operator told me that wasn't true and in order for me to restore service, I would have to pay two months service. So I sent an email to the president of T-Mobile to file a complaint on the company’s false advertisement, but I didn't receive a return email. I wrote him a letter and I never received a response. My wife have a same plan and she wasn't able to make monthly and she purchases prepaid minutes as well; she still retained her service for more than 90 days. I don't think this situation is fair and I would like action to be taken on this company with its poor business relations when it comes to a paying customer as my self.

They opened it up and saw that the dot inside indicated no water exposure. They assured me this would be covered by the warranty. I recently received a letter from T-mobile informing me that I was being billed $215.00 because their repair facility determined that the phone had physical damage to the housing and/or keypad. The My Touch phone has no key pad and the housing had no damage as verified by the Saratoga Springs, UT store location.

I called T-Mobile to dispute the claim on the letter for the $215.00 charge. They told me the charge would have been covered by the insurance had I made an insurance claim. No one ever mentioned the possibility of needing to make such a claim. I was always assured the phone was covered by the 1 year warranty. I asked how a consumer was to protect themselves from T-Mobile simply making the claim that the phone was damaged by the consumer, especially when I went to such measures to have the phone checked out at the T-Mobile store.

I was told there was no other recourse but I would have to pay the $215.00. I would like T-Mobile to perform as they initially told me they would perform, that the phone was covered under the warranty. I was also told that there was paperwork in the new phone that informed me of the possibility of this problem. I see it as entrapment. Please help.

Yesterday, when I checked my bank account, I realized I was continually charged by T-mobile after I canceled all my numbers. At first, I thought I was charged for my second number **, but later I went to a T-mobile store and talked to two agents on the phone. I realized I was charged for my first number ** continually since Feb. 6, 2010 for $71.35 per month after for so long I thought it was canceled. I was shocked and felt deceived by your company. While I was talking to the agent on the line, she told me I'll be refunded for only the last month's money and she'll cancel my lines for me. I consider that solution offer to me as unfair. The agent said because I didn't call to cancel (obviously, after I was told by T-mobile's agent I have nothing to do with ** anymore), T-mobile did not have the authorization to cancel my line. For my defense, I did not receive any paper bills or any email notice although the agent told me T-mobile sent me test messages to let me know I was billed, while I never thought of checking a not exiting number's message. Another evidence is, I told all my friends I changed my number to ** and I've never used ** after I thought the cancellation was finished.

I work 15.5 hours each week while taking 4 graduate level classes, so obviously I'm not rich. It makes absolutely no sense for me to pay for 3 lines (not even only for myself) with $71.35 each month and $713.5 in total while no one was using it and none of my friends knew I still have that number (**). I felt hurt by the result of the first attempt of canceling my number and not satisfied by the solution they offered.

Since one is being rarely used due to it being my gf's whom I live with. We use my phone for everything (which is why my usage is higher than hers). I don't have WiFi at home set up or this would not be a problem. A temporary situation as we just moved cross country from Cleveland. But nonetheless, I am now impacted by this slow speed. I cannot leave without a termination fee and believe I'm taking both lines with me. I'm irate over the lack of integrity for t-mobile and its training to employees to not disclose the "unlimited plan" catch, you know the one where it is not really unlimited. No visual clues or little footnotes or asterisks to let you know that there may be a catch, so ultimately need to trust that reps disclose to every customer who gets an "unlimited plan" to be aware of the real limit.

I would like to join any class action lawsuit regarding this or help as to take care of this matter to get what I was told out of the unlimited plan. You wouldn't lease a car to someone and then slow their cars speed in half just because they went over the mile limit set in the lease.

My husband on his 2nd Garminfone. It doesn't get network and text he gets a #5556 and receives only half of every text sent to him. After calling Lynn and arguing for 45 minutes trying to cancel my contract for services not rendered, she argues and try's to get me into a cheaper model phone with less features. At 12:15 am, Lynn finally transferred me to a manager/supervisor Erika, agent ID # **. After spending another 20 minutes arguing with her and explaining my problems again and actually crying from frustration, nothing was handled. She said she was technical support and not customer care. She informed us to call them and Erika kept trying to process replacement for obsolete phones, an old Blackberry or Motorola.

I would think if you pay for something, you would get equal value or an upgrade. So another waste of time and trapped in this terrible contract! It's a huge mistake leaving Verizion. Word of advice, stay away from T-Mobile. Two cans and a string work better.

I then immediately called T-Mobile to notify of the return. Representative identified that the phone should have been sent by UPS, not USPS in the other envelope. The representative stated that I should ask the post office to retrieve it before mailing and reported that a “handset order research” form was filed. I checked back weekly with T-Mobile for progress report.

After several weeks, I was relieved to be told by their representative that I was not to worry as I would not be charged. So I stopped checking, knowing that they would contact me when the phone was recovered in their system. On October 29, 2010, I stopped in the store with handset problems and was alerted by the clerk that I had a bill of $533.15 and discovered that I was now being charged for the phone after all. I called customer service and told I was charged a restocking order of $443.70 and was refused to speak with the supervisor after asking 3 times.

Directions in the box did not designate which envelope to use and the broken phone was returned to their system in their self-addressed envelope. It supposedly cannot be found and it is, therefore, not fair to charge me $443.70 for a phone that I already paid for and own so that they can sell it to someone else. On November 5, I was told that they would do a search again and have a supervisor call me on Monday about the situation and they would offer me a 30% discount. I would still be charged over $300.

I call again from my friend phone and finally I spoke with some one and explain my Cell Phone problem after I got transfer to a different department to explain again the situation. I was told, they take care of this problem, I was on the phone with costumer service for all most one hour and I told them I can't afford all the time to waste so much time on the phone special I just sign up for this new contract.

The Phone was working for a few days with a very weak signal and start having the same problem. Since then, I call costumer service numerous time, I told them I hardly could use the phone service and I can't afford to pay for a service I can't use for my service. I call in for the last time from my friend Cell Phone and talk to Costumer Service to close my account service. I was asked, "What's the reason you close your account?" My answer was I can't afford to pay for something I can't use and I don't want to go over this again is too much already for me. I paid for a service I could not use for more than 2 months.

Now, I receive my lost bill for $228.91 included my contract fees for closing my contract early with T-Mobile. The lady I spoke last time on the phone, she did not care if my Cell Pone is working or not she told me you are responsible to pay for this contract cancellation. I told her, how in the world you want me to pay for a contract I can't use the service right and just lived open and pay the bill to T-Mobile.

I called again from my friend's phone and finally, I spoke with some one and explain my cell phone problem. After I got transferred to a different department to explain again the situation, I was told they take care of this problem. I was on the phone with customer service for all most one hour and I told them i can't afford all the time to waste so much time on the phone especially, I just signed up for this new contract.

The phone was working for a few days with a very weak signal and start having the same problem. Since then, I called customer service numerous time. I told them I hardly could use the phone service and I can't afford to pay for a service I can't not use for my service. I called in for the last time from my friend's cell phone and talk to customer service to close my account service. I was asked, "What's the reason you close your account?" My answer was, "I can't afford to pay for something I can't use and I don't wont to go over this again. It's too much already for me. I paid for a service I could not use for more than two months."

Now, I received my lost bill for $228.91 included my contract fees for closing my contract early with T-Mobile. The lady I spoke with last time on the phone, she did not care if my cell phone is working or not. She told me, "You are responsible to pay for this contract cancellation." I told her, "How in the world you want me to pay for a contract I can't use the service right and just lived open and pay the bill to T-Mobile?"

A few weeks later, I got my final bill in the mail for $155! They were charging me $55 for the prorated service which is understandable but $100 for contract cancellation! I called the customer service and spoke to a lady named Mary. She acted like she didn't have the time of day for me and would not refund the $100. I asked to speak to her supervisor and she stated he wouldn't be able to do anything else. I still insisted, so she got him on the phone. He ** me so bad that I forgot to ask for his name. I explained the situation that I changed to a "no contract plan" so I shouldn't be charged a contract cancellation fee. He said I was correct about not having an additional contract under my recent plan but I still had a couple of months on my previous contract! Are you kidding me? I have two contracts at once? The man in the store never told me that. And the man I cancelled with over the phone never mentioned it either! How can I be under two contracts at once but only one plan?

The supervisor continued talked down to me like I was a little child and told me they didn't have to tell me that and that I signed the contract. Thanks T-Mobile for using ambiguous and hidden verbiage to ** over a reliable customer. How about a little courtesy to your customers? I told the guy they were crazy and won't see a dime of the $100. I paid my $55 prorated service fee and told him he could go ahead and send the rest to collections because I am not paying it. I ended up paying it all because I looked at my contract and saw the tiny itty bitty few words statement saying I was still under my previous contract and didn't want it on my credit report.

I am so outraged with T-Mobile. Do not use them as your service provider! If they don't catch you at the beginning, they will catch you sometime. They will nickle and dime you to death. Ugh! Also, beware of their insurance plans you pay for each month. If your phone is defective, you still have to pay them $20 to ship you a new one! And they also charge you $1.50 a month for paper bills in the mail.

When I contacted the manufacturer, they told me that they only provide support to their clients (network providers), and that they do not provide support to end users. I was not given any further explanation or offered any solution or compensation. I contacted T-Mobile executive office about the issue. They encouraged me to return the phone under the buyer's remorse clause they have for new phones.

I spent hours wasted on the phone with customer support. I returned the phone, but two weeks later have not been reimbursed and my account is not yet eligible for an upgrade. I am now considering switching to a different service provider. Unfortunately, all other providers plans that match my current one are about $20 more expensive per month or $240 a year.

First, let me say I do not care who reads this. Tmobile today said they were shutting me off period because of Sec 11 in their contract. My phone says centennial all the time unless I stand in a yard 2 blocks up the street. I was told numerous times that since I had nationwide calling and unlimited everything, this was not an issue nor will ever be an issue if my cell has another carriers name on it.

Now I have 3 phones totaling 1200 dollars that don't work with any other carrier because of sim card issues. Tmobile says they will not issue me money back; they tell me that there is no way they can help me, we're shutting you off period. Two different Tmobile customer reps, one called me never left a message. Good service huh.

Second I called them. There were two different stories and explanations and reasoning for my issue. It is a barbaric tactic that proves you don't get more, it means we take more and you lose. My issues with another carrier on my phone about 65 percent of the time, was numerously addressed and I was told there was no problem, no issue. I actually read the contract few years ago, yet it is my fault that I didn't keep on it.

Yet, is it right that a company can promote, and speak of getting more? Is it the consumers fault that they can't do their own job correctly? Now the new meaning of kids talk free makes sense, seems to me the stock will show how fast they fall. Manipulating another into believing their service is the best and giving wrong information on the phone constantly between employees to a consumer is and always will be an injustice to society

Then last January after my 2 years on the new plan, I tried to get my daughter's phone dropped from my plan because she was getting phone calls from adult men and I couldn't get those incoming calls blocked (p.s.: my daughter is 10). They told me that I had to have two phones on the family plan so it would be considered an early termination since I had upgraded my phone in August 2008.

So I have paid the extra $20 to have her on my phone until September 24, 1010 when I switched to Verizon. I switched my number and then contacted T-Mobile at the Verizon shop and made sure that the second phone number was also cancelled (I didn't want the same number my daughter had been receiving inappropriate calls on). They told me they would take care of that. I then called again on September 28 to make sure that the account was dead. They assured me that it was dead . They then asked me about my husband's phone number and I told them I didn't make any changes to that account. I just wanted to make sure that the other account was dead. They assured me that all was as I requested.

Today, I called because I am still getting billed for the first account. They told me that didn't have any report of a phone call on the 28th. I asked them to look at the other account and they realized that a call did come in on the 28th. I told them that was the call I made to make sure my account was dead. They said that because the phone call was recorded on the other account number (which is also in my name) that they couldn't go back and retroactively cancel the phone but that I had to pay the bill up to today.

They split the accounts and then they can't keep track of the accounts and I have to pay the bill. I have moved my husband's phone off T-Mobile now. They suck. I am removing my parent's Tracphone from T-Mobile after I finish posting this and I have emailed all 38 contacts I have with T-mobile letting them know what happened to me and that I will pay for their activation fee with Verizon if they can dump T-Mobile. It's only 38 people but at approximately $90/month per phone that should begin to hurt over time.

I didn't break the phone - there isn't a "store" that I can drive in to and get a replacement so why should I have to pay to have it shipped. This phone is new and I don't abuse my equipment in any way! (my son has the same phone and "uses" his and it is fine, but mine "broke" already). This sure isn't keeping this T-Mobile customer happy and sure isn't creating any future business with this family.

Now, here is the real problem. Because I had lost my previous HTC HD2 phone, Assurion insurance would not honor the contract because I didn't have my sim card inside, again that is another policy. I purchased the phone with T-Mobile in September 2010 and because my phone was not fully active, I did not open the box until 2 days ago and started setting up my features. I had to reconnect my phone to avoid the cancellation fees of $400.00 for the family lines that I have.

They cancelled me and I still have to pay them and if I don't pay in time, they will send me to a collection agency. Now back to my complaint. When I open the box and set up the phone, the Transformer application and Guitar Hero application was not working, so I called the company and after speaking with the representative. It dawned on me that the SD memory card was not in it. The representative told me that she cannot take back the phone because of the 14 day return policy. Can you imagine at I was a blazing volcano. This is not right, it is not fair. Always people say bad things about T-Mobile and I defended them. Unfortunately they like to smile and help you when they are taking your money but when you are helpless, they turn their backs. Well, that is humans all over. But I am a customer for 3 yrs!

I explained them it would be useless to me because I would have left the USA to be back home by that time and I would lose the US$ 50 I had on the phone and I expected to use to place calls. They said, there was nothing they could do about it. I explained I would like to have a refund on the credit card I used to pay the credit. I asked them to send me an email, so that we could have a way of communicating since their chat or online service doesn't work and I didn't want to wait on an international call for another 25 minutes. They said they couldn't send emails.

The representative transferred me to a third person and they left me waiting twenty minutes more and they hang up again. It is revolting the way they treat their customers. The nice talk of the representatives is useless, since they are not really interested in speaking to the customers. They leave us waiting and do not offer a simple email complain system. I want my money back.The best way to be in touch with me is by email **. I spent US$ 15 on the phone credited US$ 50 twice and the second recharge was untouched. Plus I spent almost one hour on the hotel phone waiting for their solution. God knows what the animal kingdom lodge will charge us for that.

I had two accounts with T-Mobile that consisted of seven phone lines. I was a customer of theirs for over seven years. My wife took a job in another state around October of last year. We went down to interview around August of 2009. During our stay, we experienced minimal cell phone coverage in the area. We returned home and as soon as my wife was informed that they wanted to hire her, I contacted T Mobile. At this time, I contacted T-Mobile and informed them of our plans to move, I also informed them about the coverage issues and inquired about what my options where.

One of T-Mobile representatives told me there was ample coverage in the area and there wasn't anything I could do except keep the phones or pay termination fees. I explained that when I was in the area, I could only get a signal in the center of town. After talking to a few people, T-Mobile finally agreed to remove all my termination fees. Of course, I wasn't ready to cancel my phones at that time, because I needed a way to continue my business and have communication with friends and family.

So, a couple of weeks later, I called back to make the proper arrangements and find out exactly what was need of me to make all the above conversation final. At that time, no one wanted to acknowledge my previous conversations with T-Mobile. I had to speak with at least four people and their supervisors to finally get them to review the notes and agree to what I was already promised. The supervisor informed me that for them to remove all termination fees, I would have to show proof of my new residents in person. At this time, I didn't have a hard copy of my lease or any bills due to me being over 500 miles away from my new address. So, I finally got a lease mailed to me so I could take it to a T-Mobile store for verification. When I showed it to the guy he didn't know what to do. He told me that he couldn't do anything with it and wasn't sure what I expected him to do.

I explained I needed a visual verification from T-Mobile to remove all my termination fees. He once again told me he had no idea what I was asking for. So I called T-Mobile and finally got a supervisor, explained to her what was asked of me. She reviewed the notes and asked to speak with the store representative. He verified my new address visually and verbally to the lady. I was handed back the phone and told the termination fees would be removed when I decided to cancel my service. I explained that I wanted my service until I moved, due to my business, friends, and family. The Lady told me to call back when I decided on a date. I would like to take the time to mention all this happened over a year ago and I am going off my memory and information received from T-Mobile, during our past conversation over the last year.

He calls them on three way, I speak with a representative. They go over my account, explain that I have a balance and they can't transfer a phone to a new account while I have a balance. We go over my bill, I ask if that was my final bill including all charges for that month. They informed me of my final balance, I asked if there where any termination fees applied. He found some termination fees that where applied. So, I had to speak with a supervisor to get them removed. Then I paid my final bill, and they transferred one of my lines over to my brother.

At this point, I was told and convinced that I didn't owe T-Mobile any money, that all my bills where paid, all termination fees removed, and my brother had his own line. I confirmed my new address and number with T-Mobile just in case. They told me they would send out a final statement saying I had a zero balance. About six months go by when I check my credit report online. I see that T-Mobile has posted negative and incorrect information on my credit report. I call them and speak with a representative. They told me at that time the information is correct and I had a balance of $452.00 (some where around this number). I explained that couldn't be right and they told me that it was correct, they also said they couldn't do anything because the account was taken over by a creditor. I got off the phone with them and called back. Got a new person and explained the whole story again, I think I had to do this a couple times.

Finally, someone actually looked over my account and found some problems. They told me that some of my terminations fees weren't waived. They went over it with the supervisor, finally they told me that before they could do anything they would have to request for the account to be returned. They said once they had the account they could make the appropriate changes and then they could send out a new bill. They informed me that the total owed would be around $52.00. I reconfirmed my address and contact info then told them thanks for the help. I forgot about the whole thing, I even forgot to look for a bill. One never came. Ten months later, about a month ago my wife and I was talking to a broker about getting a loan for a house. The lady informed me of T-Mobile being on my credit report. I was shocked to say the least. I've spent hours maybe days trying to resolve this issue, I could not understand why T-Mobile still refused to send me a bill and make wild accusations that I owed them $452.00. I called T-Mobile spoke to multiple representatives and supervisors. I finally got someone who wanted to review my account and look at the facts.

After speaking to her for over thirty minutes, she was figuring out the whole jigsaw puzzle of my account. She informed me that she saw where there were termination fees that still where not waived, also where I had previously spoke to a representative about six month prior to my current call. She was explaining the process and how she would have the fees removed, when I lost a signal and all hope of resolution.

I called back immediately, tried to get to the same person, but I was told it was impossible to speak with the same person. So, I tried to go through the whole process of explain this long drawn out sequence of events. The new representative didn't seem to get what I was telling him, he told me he didn't see a problem with my account and I owed $452.00, that there where no errors and he wasn't sure who I was talking to before or what she was doing to tell me that I had errors on the bill. I finally got of the phone with him tried a couple more and got the same response. I knew what the lady told me and wasn't sure why the other people were being so defensive. So I kept trying, I come to realize that some departments are set up to tell you nothing and some actually try to help. So, I couldn't get the same person but somehow I was able to get someone to transfer me over to the same department that the lady was in. Finally some results, at least this is what I thought.

Once again, I spend the time to tell this long story all from memory of course trying not to double back or miss any small detail that may put this whole thing together. The lady was very pleasant and understanding of me being irritated and annoyed. So, she goes over my account with me, informs me that there was never verification of my new address. I told her the whole spill of going to the store and having to call T-Mobile. She finds the notes, tells me she is making the appropriate notes, so if anyone checks the account it would be easy to find all the details.

She puts me on a brief hold to talk to her supervisor. She comes back and informs me that they will have to get my account back before making changes, which I've already heard this six months ago, I tell her. She reassures me that she has it under control and from their stand point I had a zero balance. I ask if she is sure, she tells me she is positive. I explained again that I heard this before six months ago. She said she was positive and if I had any concerns I could call back in two weeks for verification. I said thanks for all the help and let her go. She told me they would send out a final statement.

The next day, I got a voice message from a T-Mobile representative stating they had made the corrections and my balance was $252.00. I assumed this was the supervisor of the first lady I spoke with and she wasn't aware of the other changes that were made. I figured either way, I would get a final statement so I could review the changes and charges at question. Well, once again surprise from T-Mobile. I didn't receive a final statement, instead I get a call from a creditor. He informs me that T-Mobile had submitted an invoice with them. I once again was outraged and told him I needed to contact them. He told me the balance was $252.00. This was a different creditor then the last time and there were some adjustments of $200.00. He told me to contact them as soon as I had talked with T-Mobile and resolved the issue. About three days later, he calls back and leaves a message for me to contact him. A couple days later another lady from the same creditor calls. I explain to her that I've been extremely busy and had not had a chance to talk with T Mobile. She was very nice and understanding.

I explained my standing on the issue and she asked me to fax in a statement. I told her that I was outraged with T-Mobile and would just let my lawyer handle the issue. Due to my repeated attempts to resolve the issue, and me being told that the issue was resolved. Also I have never gotten a final bill to justify these charges they claimed I owed. She gave me the information to her firm and told me to contact her if I had and information for her. Once again, I couldn't understand why I keep getting mixed information. So, I call T-Mobile. Ask to speak with a supervisor. I was redirected to another department, which told me I would get a call back. They called me back very quickly, I explained to the lady I needed to speak with a supervisor. She told me that she couldn't transfer me until she knew why. So, I proceeded to explain once again. Finally, she got me to a supervisor. I started to explain what I was told and that I was contacted by a creditor that told me something different. I couldn't even finish tell her the whole story before she started interrupting me and telling me that the balance owed was correct. I informed her that she sounded upset and I needed to finish explaining all the conversations with the multiple representatives for her to actually understand what I was told and what had happened. She told me what she saw and why she felt I owed the balance.

I explained that I had been told multiple balances starting at $452.00 down to $0.00. I told her this caused concern for me and I didn't mind paying any balance owed. I asked her for a final bill or statement of the charges that I never received. She informed me that she didn't have access to that information. That only the creditor could get that information for me and I would need to contact them if I wanted that information. Some how she could see I owed money and verify it to herself and try to explain to me why I owed money, but she couldn't give me a final statement. I never received a final statement. I got off the phone with her and immediately contacted the creditor. I asked her for a detailed statement. She informed me that they didn't have access to that information, she could only send me an invoice. So let me get this straight, I am being billed a questionable amount and no one will provide me with a detailed statement of why I owe this money. I proceed to tell her the whole story, she apologizes for my haste and says she will try to help out. She ask her boss if they could get me a detailed statement, he informs her that they have access to the statement but are unable to send out detailed statements. She tells me she will look over everything and see if she can see where the misunderstanding is.

I then ask her what the charges are for. She tells me that the charges are for a early termination fee of $200.00 and remainder balance of $52.00. I tell her that I was informed that all termination fees were removed. She informs me that if I can get a letter to state, I don't owe any early termination fee she can remove that portion from the bill. I ask her if she can acquire that from T-Mobile, because I didn't believe they would do anything to help me. She said she would do what she could. Well, with high hope, so some resolution I started think about what the creditor told me, that if I got a letter stating that I don't owe any early termination fees things would be resolved. So I tried to give T-Mobile another chance. This time, I didn't bother with the supervisor, I just politely asked a representative for the information. Well that didn't work. The lady told me that my account was taken over by a creditor and they couldn't provide me with any documents or information.

Thanks you for your time. My number with T-Mobile was **.

Also, the manager wasn't professional, he was like making fun of the issue. The worse thing is that we have a contract for 2 long years, for this reason we have to stay with T-mobile, otherwise we have to pay the fee of cancellation of $200-300. Somebody have to do something for this abuse. We don't have to pay for something that we didn't do. Thank you.

I told them to look at the notes for the agreement they had made with me about the $19.99, they said again I was in the wrong dept and they had to transfer me, I waited on hold 35 minutes no one came on phone. I have had service many years with them They changed their prices during this contract, messaging and 411 calls and I can’t pay all the extra money, even their contract says if it’s a hardship if they change prices during the contract I can cancel but they are not keeping to their own contract.

This is just not right to treat someone who is disabled this way. I really need help. I was honest with them from the beginning and told them what I had to do because of finances. I told them about their prices going up on 411 calls and messaging, but they still are using guerilla tactics to squeeze money. I’m hoping you can help me. Regarding an attorney I can’t pay an attorney unless they take this case without upfront payment please don’t call. Thanks.

So, I call back and they said that they can't give me a new number unless I pay for it and start a whole new service again. I told them to look at the notes for the agreement they had made with me about the $19.99. They said again I was in the wrong dept and they had to transfer me. I waited on hold 35minutes, no one came on phone. I have had service many years with them. They changed their prices during this contract, messaging and 411 calls and I can't pay all the extra money. Even their contract says if it's a hardship if they change prices during the contract, I can cancel but they are not keeping to their own contract.

This is just not right to treat someone who is disabled this way. I really need help. I was honest with them from the beginning and told them what I had to do because of finances. I told them about their prices going up on 411 call and messaging, but they still are using guerilla tactics to squeeze money. I'm hoping you can help me.

After many months of the same aggravation, I was told I needed a different phone. I was informed that the Blackberry was known to have excellent reception. My service is no better after getting the Blackberry. I called to complain and was told to continue trying it. Still no better. When I called again, I was told it was too late to return or exchange it. I have had to go to the T-Mobile location and troubleshoot the phone, spending a minimum of 2 hours each visit in order to have them replace it. I pay insurance but I am forced to endure the same routine each time.

I have returned each phone but T-Mobile claims not to have received one of the four replacements. They are now trying to charge me $330.00 dollars 'restocking' fee. My service bill is paid but they cut off my service anyway. I called and it was cut on again after being on the phone 45 minutes. I was told two days ago that I live in a "moderate service area" which is defined as it being necessary to be outdoors in an open area in order to receive a call or to make one.

I pay for unlimited minutes, but the availability of minutes is extremely limited. It requires at least 20- 30 attempts at dialing a number in order for me to connect. I rarely receive a call because it doesn't register with my phone. It goes to voice mail. 90% of my calls are dropped relatively quickly into the call, or the person on the other end of the line eventually cannot hear my voice even though we are still connected.

I filed several complaints with the BBB, and T-Mobile's response was that they do not guarantee service. That's awfully convenient. What exactly am I paying $80.00 a month for if not service? And why is it advertised as 'unlimited'? I can't use minutes unless I have service. There have been times that I wasted a couple of hours on the phone trying to reach customer service. Before I could get anything resolved, the call would drop. All I get from T-Mobile are excuses or arguments.

I have four lines with them and have requested to get out of my contracts but they will only let me out of two which are done in a month anyway. Why should I have to pay for something I can not use? They even told me that it may be my phone, a g1 which I loved and gave me a Cliq to replace it. That wasn't the problem and now I'm stuck with a phone that I would have never gotten in the first place. They won't even give me my old phone back. I'm now stuck with the contract and a phone I don't want.

I told them it's not even opened! They just said, "Don't care, by law we don't have to take it back just because you don't like them". Why didn't your branch tell me that in the 1st place instead of sending me from branch to branch with 2 kids. They wasted my day and money. Tossers. Not going with them again and when my contract ends then they are history. Good bye T-mobile.

The T-Mobile representative was articulate, knowledgeable and helpful. He ported two of our numbers to Verizon and cancelled the number belonging to our son who no longer needed a phone as he had recently reported for missionary service where a phone was not needed. We paid up our T-Mobile bill and returned to D.C.

Imagine my surprise then when two weeks later, we got a bill from T-Mobile. I called them. They had not canceled my son's phone and refused to accept responsibility that this was their mistake. Four people can tell you that we canceled all our phone service with T-Mobile that day. T-Mobile insists (rudely, and consistently in spite of appeals to a supervisor) that this was our mistake. How is this our mistake? When will T-Mobile realize that their insistence on collecting $43 for their mistake is nothing short of stupid? Nobody in my family, nor any other person who asks questions about providers will hear anything but negative feedback from me about their service. Shame on T-Mobile whose corporate policy seems to be never under any circumstances admit mistakes and don't speak politely and reasonably with customers who are leaving their service.

If they called the party back, it would drop again after a few minutes if they were still in their house. Go outside and they could talk forever. Their house is in Huber Heights, Ohio and my house is in Richmond, Indiana. I was not having any problems. I still am not having any problems except for Customer Service at T-Mobile. Contacted T-Mobile on the following dates: 8/26/2010- my daughter talked to someone at the T-mobile store in the mall. He suggested, she switch out her sim card. She wanted to back up her phone numbers before he did that. The dropped calls were not real bad then. She said she would come back. 9/11/2010, my daughter still having problems with dropped calls, so she went back to the mall and they switched out her sim card.

9/14/2010, still having dropped calls and getting worse, so my daughter went online and they said they would send out a tech to check the tower. Ticket number 3689656. 9/15/2010, still having dropped calls, so I got mad and called Customer Service. Called at 11:16 am and before customer service rep came to the phone I was disconnected. I wasn't having trouble with dropped calls in Indiana, it was my daughter who was having the problem in Ohio. Called back at 11:22 am and the call got terminated again before it reached customer service. Called back at 11:23 am and finally got a customer service person. She said that the call from the 14th had 72 hours for them to do something before she could enter another ticket on the problem. 9/17/2010 dropped calls problem still not solved so I called Customer Service back again. She said that she would send someone out again and to wait 72 hours again.

9/19/2010 - some text messages from this day did not come through until afternoon of 9/20/20109/22/2010. My son-in-law stood outside in the rain and called Customer Service because he could not call from inside the house. They bumped him up to tier 2 and he talked to them. They said that they would send a tech out to check some things out but to give them 72 hours again. 9/24/2010, called my son-in-law at work and told him the problem was fixed. He replied that was funny because his wife had just been dropped when she was trying to talk to her mother that morning. They said they would keep looking to find the problem. 9/28/2010, things did get a little better.

One call to my daughter lasted 10 minutes before dropping me. Then it went the other way again and it was 1 or 2 minutes before being dropped. I called and talked to a Customer Service lady and asked her right away for her supervisor. She put me on hold for a short time and finally got a supervisor. That supervisor checked and said that they had done all they could do and there wasn't anything else that could be done. I argued with her that this was unacceptable that we would have to put up with these dropped calls and her comment was we can't do anything else, we have done all we can do.

I asked to talk to her supervisor and she said she couldn't leave me on hold that long. I told her, I didn't care I wanted to talk to her supervisor. She left me on hold for over half an hour, checking to see if I was still there from time to time. I finally got another lady and she was nice but when she put me on hold to call Tech support she disconnected me. I assumed it was on purpose because she didn't call me back. 9/28/2010, my son-in-law called from work and told them he wanted it fixed.

He also told them the rude and nasty way that I had been treated that morning. They let him talk to tech support and they told him that it wasn't fixed and that if it had not been fixed by Friday (72 hours again) that they would send them WiFi phones. He has a Nextel that he uses for work and he has no problem with dropped calls in his house with it. He told them that too. They have 5 phones in that house and all but the Nextel drops calls after only a few minutes. It is hard talking to someone when the call is being dropped several times during the conversation.

I went into a T-Mobile center at Valley River Mall in Eugene, OR on 9/21/10 at 19:36:10 and was told they could not print the bill for me as it took too much paper (6 pages), but they could pull it up on the monitor and go over it with me. This is what I did, and paid the bill right then. At no time was it mentioned that the final bill was now $106.40, and would keep going on forever! All that viewed this account should have seen that I was no longer with T-Mobile and made sure there were no hanging charges. Now I get a bill to say I still owe! The call to customer service on 9/27/10 at 5:15 pm was another lesson in frustration and ineptitude. This is absolutely intolerable. I will never consider staying/returning to T-Mobile again. As soon as my contract is up for the T-Mobile Home (January 21, 2011), I will be canceling my mother-in-law’s cell phone account and the home phone and move all to another company. I certainly have learned a lesson, and they have lost a customer.

Then they sent the back for the phone and told us that they were going to have the battery one day later. I waited for my UPS truck to come and of course there's no battery, so I had to call back again.

I then talked with the insurance person and told them not to guarantee anything they couldn't come through with, and he told me that he was not responsible for another employee's mistake. So I then asked for the name of the other employee who guaranteed the battery in by Thursday 9/24/10 and he refused to give me either her name and his name. I asked when they would send it in and they then told me I had to wait until Wednesday, 9/29/10 and pretty much told me I was out of luck. I asked if they could send it in earlier because of the inconvenience they caused and they proceeded to tell me no. So now, I pay for insurance every month, and I've been without my phone for a little less than a month now. It makes me wonder why I'm paying for such terrible customer support. I'm honestly close to paying the 600 dollars to cancel my 3 phones, because in the long run, that would probably end up saving me more money.

They said that they had to send out a tech and find out what the problem is because I should have service and they don't understand why. I have been on the phone back and forth with them. I spent over three hours so that they could figure out what the problem was. I said to the women that I want to just cancel my contact and they said for me to wait, see what the tech said that would be checking the area for coverage. I never heard back from them. When I called again, it was the same thing, same excuse. I have three kids and one with a disability.

My husband is in the military and I need to be able to keep in touch with him. I am alone with my kids a lot and I need a reliable service for them and for me. They said that they would be happy to help me by paying $500 per phone and they would offer me a $75 return on them. I would like to just get out of this contract so that I may pursue another company that could give me what I need.

The retail outlet convinced me to get a new phone free of charge, which I did. The new phone had the same problem so I took it back and got a replacement that also did not work. Six months had lapsed without cell phone capability to make calls. In frustration I cancelled the plan. I am now being billed for a cancellation fee of $200 for cancelling the plan early. I was told that when I got the new phone I also entered a new contract.

I called customer service again on 09/22/10 to determine how I could appeal the discontinuation fee. After going through my dilemma with their service, I was told that there was no way to avoid the discontinuation fee. In further talking to the rep, there were no notes in their system regarding my non-service issues except for my first call in January. I asked what would be documented from the current call and was told that the documentation in the system was that I was given a explanation of my responsibility for the discontinuation fee. I asked why there was nothing about the issues that I had just expounded upon again, for the fourth time, and was told that there are documentation standards that are followed that did not include documenting the nature of my call.

I have paid in excess of $230 for the service that did not work between January, when first reported, and August when I cancelled the plan. T Mobile will not consider a refund of those payments nor will they consider waiving the discontinuation fee for terming the plan that did not work. I was further informed that if payment of the discontinuation fee was not received in 10 days, the account would go into collections. I would appreciate any assistance with getting the discontinuation fee waived or getting the service fees I have paid since February for the non-working service returned to me and an avoidance of collection activities. I have informed T-Mobile that I have no intention of paying the discontinuation fee and that was documented in their system.

He printed my receipt and I left. As I got in the car and started driving, I checked and my phone was back on. About 5 days later, I received a call from T-Mobile Customer Care saying my payment had been returned. The checking account did not exist. Since Oct 2008, I have always paid my bill in cash at the payment machine or at a different location. Their receipts all look different. This Brian, whom had on T-Mobile attire and was behind the counter but the store says he does not work there, took my $315 and called in a dummy payment.

Customer Care filed a fraud report, waived the return check charges, but still cut the phones off. I and my wife called repeatedly for hours, when then a customer care rep cut them back on. She called the store and the manager said to bring in the receipt and she will credit the account. I took the receipt in and because it was not a T-Mobile receipt (real), the rep told me they will start an investigation but in order to turn my phones back on I will have to double pay the phone bills.

Went to the store again the next day, talked to the manager and some employees, and they are aware of the scam but they said it is not in the store but in the parking lot. Mine happened in the store. So I went to the police and they also confirmed knowledge of the scam. They said it is more than 1 person, and it has been going on at that location for over a year, and that the perpetrator has threatened the manager and staff.

After being hung up on, and bounced from dept to dept with customer care, which is T-Mobile's 800 number, and going to the store several times, my phones were shut off again after being on for 1 day. They cut them back on after grueling conversations with T-Mobile staff, but will be shut back off on the 23rd because the bill is due for twice the regular amount. Even if this happened in a parking lot, abandoned building, where ever, this person misrepresented your company and I am sure it is not hurting your company to credit the several people's bill for the 1 time because i am sure it won't happen again. But instead, T-Mobile is shutting off phones, charging the bill again and not resolving the situation. And there is no reason this guy should be able to perform this scam at the same location for over a year without being caught unless somebody in the store is in on it. It is not fair for customers to have to eat the cost on this, especially when many people cannot even afford to.

Original Review: Sept. 19, 2010

I went on a road trip vacation with my family for sixteen days. For a little over two days, I was in Vancouver, CA. I have a roaming data plan with T-Mobile and they have charged me more than $1800 in roaming charges for the two days in Vancouver, though nowhere did I agree to such charges. I have expressed to them that a roaming charge of some sort might be reasonable, but $1800 isn't. I have an automatic prepay plan, and they yanked $2300 out of my bank account.

After ending the conversation, I signed up with AT&T with an iPhone and figured that I was done with T-Mobile. Unbeknownst to me, that charming gentleman failed to waive that fee on my account. I was not notified of this (maybe due to the fact that I moved) until I received a letter in July of 2010 from a collection agency stating that I owed them $200 from T-Mobile.

I called T-Mobile and spoke with someone in customer service that stated, yes she did see where it should have been waived and that she would handle it. Then, I received a second notice. When I called back, apparently, the new rep I spoke with said that the woman did not forward it to the correct person with authorization to waive the fee. He said that he would take care of it.

I then, a couple of weeks later, received a call from a mediation department and spoke with a very rude woman who I debated back and forth with--that I should not be charged this fee and that their mistake ended up on my credit report (this is happening while my husband and I are trying to buy a house). She tells me that the representative that day told me that he would prorate my early termination fee due to my contract ending in 14 days. I stated no, that is not what he said, I should not owe anything.

Now, I have a collection on my credit report for $200. I recently called T-Mobile back and apparently, the amount due has been reduced (credited by some unknown person) and now I owe $33. The rep I spoke with said that he has no knowledge of a mediation department and that I need to speak with collection agency to get information. The collection agency says that all they can do is collect money and show a paid debt.

This week, the underwriter turned down our loan due to a recent collection from T-Mobile. T-Mobile has caused us to lose our house and now, my family of five have nowhere to live. We are scrambling to find a rental house or apartment. I will be attempting to call their corporate office but I don't know if I will be successful. Every time I call them, their stories, policies, information--they can access all changes, so why would corporate be any different? Please post this so others are not gauged by unlawful and deceitful business practices.

I explained this to them and they were convinced to send me a replacement. T-Mobile told me that they are going to send me Motorola Cliq with keypad feature since I am having problems with touch screen. When I open the pack, the instrument had no keypad but only touch screen. The second problem was the microphone was not working. People were not able to hear me at all. Third problem is that my internet was not working anymore. I went to the store again to discuss this issue and they agreed that T-Mobile sent me a defective piece.

Most aggravating situation was that they are asking me to pay $30 more for the data plan on top of my existing data plan. Their justification was the new instrument dies not support my old data plan. $30.00 a month is way too much for me at this time and I never asked for any fancy phones. All I requested was to give me some instrument which is similar to Samsung Behold where I can access internet and do some good stuffs. I am already hurting financially. Also, they messed up with my bill twice in the last few months.

They charged me for extra messaging where I signed up for unlimited messaging service. Anyways, going back to the topic. I spent another 2 hours and finally a rep told me that they are going to send me a Nokia or Samsung phone which requires $5 extra a month on data plan, but they wanted me to check back with them this morning. As said, I called T-Mobile again this morning and was talking to this gentleman who said he was the supervisor and there is no one else above him where I can take the complaint to.

Also, he said I will not be having data plan in my service anymore. He also mentioned I don't need to have a data plan. First of all, how can they tell customers to not to have something that they are already paying for? I told him I needed the data plan, which is what I was using all these days with a replacement phone. He denied offering me any help as he said the only option for me is to have a Motorola hand set with no data plans in it or else I have to pay $30.00. The worst factor was the way he was talking to me; it was so intimidating as at the end of the call he refused to give any phone numbers of superiors.

Also, he was intimidating by saying that the next step for me to take up this issue is to go through a lawyer. I cannot understand how and where in the world they can offer such a bad customer service to a loyal customer. I am really dissatisfied with the service and looking for some help to resolve this issue.

One more point to mention, I am having a loaner phone now and they promised to give me credit back, which is in jeopardy now since that person I talked to this morning said I might not get the money back since they delivered a hand set to me already. How can I use a cell phone where the microphone does not work? I am totally in a bad shape now with them. I wasted so much time spending my time explaining the issues to few different people. I had to leave work for 2 hours to fix the issue, which was never resolved. Also, I am missing all my calls from India and my family. It is way too much of mental tension to me and the way the supervisor acted was really intimidating. I am paying money. I’m not sure if it is bad to ask for the service I deserve.

She went on to explain to me that 1 MB would be about 900 Facebook updates. I knew then that I would not use anywhere near that amount of data. She also told me to put my phone in airplane mode if I wanted to minimize my usage and receive voicemails, which I can check later. When I put my phone in airplane mode, it did not work at all.

I proceeded to call T-Mobile again on 8/14/2010 at 3:54 am. The gentlemen told me that airplane mode doesn't allow me to receive voicemail. He fixed my phone and I repeated the information that I received during my 8/8/2010 conversation and he agreed with the young lady. I then turned on my phone and it was able to work.

During my stay in Spain, I checked my account balance on the HSBC website 2 times, went on Facebook about 5 times and checked my email about 4 times. I never opened any attachments on my phone. My bill used an enormous amount of data.

I was completely misinformed by the T-Mobile staff and they gave me a completely inaccurate description of how much data is used based on the type of usage I told them that I do.

Today, I spoke with Corey (employee ID **); he was unable to remove any of the exorbitant charges on my phone. I am extremely disappointed with the level of service I received. T-Mobile was unable to pull phone records of the conversation I had proving that I received inaccurate information. Furthermore, they were unable to give me a clear and concise picture of the amount of data that is used while checking an email. Also, he stated that for having my phone on, I am charged data usage. This means that even if I don't go on my web browser, I am charged for having my phone on and that is outrageous! I think that T-Mobile definitely has to remove this charge from my bill because they couldn't provide me with accurate information and I wasn't able to make an informed decision.

I am more than happy to pay for my phone call usage and text message usage, which amounts to about $270. However, it is completely unfair and inappropriate of T-Mobile to charge me for usage that they clearly don't understand and that I don't understand either based on the information they gave. As a result, I have a pending bill of $1122.00. I am very concerned and hope that T-Mobile can resolve this issue as quickly as possible. Please help.

The nearest T-Mobile coverage area is some 3 hours away, stores are even further. Since last January, I have had the same conversation every month with T-Mobile, just like clockwork. I am being forced to pay for services that are not being rendered. I have been told that I would be reimbursed of the monies for the data stick coverage once they have received the proper documentation, i.e. a letter from my employer as well as a current utility bill. I have faxed the information on numerous occasions and still the problem remains.

Records show that I have not used the device clear back to last January. Still I'm being billed for it and every month told the same thing, "Send the information, and you will be credited." I faxed, mailed and made more calls than I can remember. Always the same thing until now. Now I am being told that my service will be terminated because of "extreme roaming" and any hopes of recovering the monies paid for services not being rendered will not be credited. They have finally received the proper documentation but will not act because they say the person that sent it in is not authorized to make changes to the account.

I sent the information they required, the letter from her as well as a utility bill. But since the letter was written by somebody other than myself, they assumed that she had sent the information. This has been nothing short of an exercise in futility and it being that, i have spoken to an attorney regarding contract law and have been told that small claims is the only route to take. For 9 months, this has been going on and I cannot get a phone number of someone I need to speak to so I can resolve this. I cannot even email the company directly. They continue with their platitudes and lies, and wonder why I get upset when I'm told the same thing I have been told time and time again. I have never dealt with a more incompetent and quite frankly devious company ever.

All three times was a nice colorful pamphlet explaining the increase and I was turned down by a customer service rep and a manager when I told them immediately I do not agree to the new pricing and explained the law that you can not expect someone to keep a contract with you when they originally signed with lower fees. If this was allowed, I could just see it now, my car's monthly lease could be raised every few months regardless of what I signed in contract. So after T-mobile pretended to state each time that I was wrong. I filed an online complaint with the FCC. After T-mobile responded to the FCC on my first two complaints that now they would terminate my contract, I figured I would be marked in their computer as the "Contract-know-it-all-who-always-wins".

For their third increase which was just two months ago, I figured they would cancel my contract before I went to the FCC after I told them in a way I was 2-0 with them on this same issue in the past and I understand the law. Nope, they denied me again, I filed my now third complaint with the FCC and I'm 3-0 without a contract again, still champion. This time when corporate office called me since they always do to respond to my FCC complaint, the female employee remembered me and my same complaint a few months back. What a nice reunion since I won again.

This leaves me to believe they train their associates to deny a consumers right with any contract complaint at first because they know the odds of having those that are unaware of this law and having inexperienced callers with this part of the law which makes it easy to turn down their confidence to even continue their complaint further, leaves people like me in the minority. They know the FCC either wants a company to respond to a consumer with, “I'm sorry, you're right,” or if they get lucky, a denied response if they, know no consumer laws are being broken. The FCC is not as strict in some ways with tallying the total amount of complaints like the BBB actually does so T-Mobile would rather take your bluff or complaint since the FCC forgives when everyone is happy.

In the end the BBB is not needed at this point and cover only particular complaints like the FCC but I would love for their info and interests to become one. So their complaints and consumer ranking show the truth. Both are great to have and I get a feeling of "Now my dad's gonna get ya" every time I contact them to protect our rights. T-mobile and all communication companies should be required to explain in the first sentence and same font size, “The following will allow you to terminate your contract if you do not agree to the changes within 30 days and continue to pay your bill without contacting us”, and then I want a little ~ symbol just with my initials to rub in in their face for how much they put me through.

When I moved to an area where T-Mobile didn't have good service, I stood by the brand by getting T-Mobile at Home. This service allows you to make calls using a WiFi connection. I gladly paid the additional charge even though T-Mobile did not work with me to lower the cost of the service (that I had to use to stay with the brand). The additional T-Mobile at Home service more recently has been an additional charge on my tight budget, which was the cause of inflation and a decrease in pay just so I can keep my job. I eventually had to discontinue the service because I couldn't afford it. When my service was discontinued with T-Mobile, they charged me for three additional months of use and a $200 disconnection fee and a service fee of $140.

I was surprised when the service representative told me this because I thought there must of been an error on my bill. After talking with the representative, I asked to speak with a manager. He connected me to the manager's line and I waited five minutes or more just to be directed to a voicemail, which disconnected me before I could leave a message. T-Mobile was a brand that I would have stuck with for life, if I hadn't experienced financial difficulties, even though I would have paid less with other service providers.

For those of you thinking of considering T-Mobile as a service provider, look at what other phone service providers can offer you and if they cannot provide you with your service, then consider T-Mobile.

My monthly bill before I terminated my service was a little over a hundred dollars a month after my Boeing employee discount. My termination bill is over $600 dollars. As I told the representative, "I'll pay the bill, but you're losing a loyal customer and a customer who paid over $3,000 within the last year of service for your service."

During my telephone conversation with supervisor, Ben, he said he could not do anything because of the policy and we would have to pay this amount. Not being happy with answer, I read the back of the bill to see where I could lodge a complaint. T-Mobile says that if California customers have a complaint that we cannot resolve with them, we can write the California Public Utilities Commission or on their website. However, when I went go to that website, it specifically states that they do not handle complaints regarding cellular phone companies. Not only are they overcharging me, they are also misleading customers regarding where we can lodge further complaints.

In Sept., I received my bill which was $350, $160 more than my original monthly bill. I immediately called T-Mobile where customer service said it was due to the upgraded phone I had, which i never received. I just asked the agent about where he stated I was not eligible. Well, customer service did not believe me. I asked to speak to supervisor which I did. She was very rude and told me just to pay the $350 because that's what I owed. I hung up on her because she was talking to me as if I was a five-year old child.

Next day, I went to T-Mobile store, explained to them what happened. They where on phone with customer service for two hours. Yes, I sat in store for two hours only to be told that I also did not pay my bill in July 2010 and that were some of credit went to, which is a lie because I did not even know about this credit until August when I tried to pay my bill and was told did not have to because of the credit. If I would have not paid my bill in July, my phone would've been turned off next day.

I am now switching cell phone company because I don't feel like I shouldn't have to pay for a mistake T-Mobile made. I paid my bill in July, tried to in August, never got an upgraded phone. So what am I suppose to pay $350 for? After I got off the phone with customer service, I was very upset crying. Couldn't believe that they would accuse me of having a upgraded phone when I was talking to them on phone I've had for two years. I was talked to as if I was a child. I wouldn't even want anybody to talk to my child in that type of way. Then I sat in T-Mobile store for two hours having to pay my children's babysitter overtime. I never got treated with any kind of respect or dignity.

I paid $400.00 for this phone that never worked correctly from the day I rec'd the phone. They have sent me a refurbished phone and want to send me out another refurbished phone. I will not accept a refurbished phone when I paid for a brand new phone. I have not been able to enjoy the luxury of all of the functions that I paid for. So therefore, I want a new phone not a refurbished phone. I have been with T-Mobile for over 4 yrs. I am paying for service every month and I want to be able to use this service as much as I want to, when I want to without issues.

I was informed that not only did I not order the phone, the phones were not free. After a screaming match, they relented that my husband's phone was free but I would have to pay for mine and I had not ordered internet service which is required with the phone. Since I still had time on the buyer's remorse time, I canceled the contract and sent the phones back. I would rather pay more money, get good service and a real free phone. You get what you pay for. T-Mobile has ** and liars working for them and their service stinks.

Well, anyway, I am not the most intelligent man in the world, however, there were other problems too and it has begun to get aggravating. We changed the plan to make the amount go down so that there would be no problems in paying it and every time we have done that, the total taxes and fees have remained the same amount. One would think that if you paid an $80 bill that your taxes on it would be lower than that of a $100 bill. In the case of T-Mobile, you pay the same amount. It so seems that they must be upping the fees to balance it all out and you still pay the same amount. They have also in the course of changing my plan lied about the cost of a plan. I was lowered from 1800 minutes and unlimited text to 1500 minutes and unlimited text. The girl said I would save about $50. Well, the plan we were changed to did not include the text messaging in it and T-Mobile depleted my flex account to pay for texts, three of which were T-Mobile bill texts.

Well, they have circumvented the fact that they owe us $10 for that and because my wife threatened to call the BBB and to file a class action lawsuit, which was today, Shirley, the supervisor she was speaking to not only put her on hold but put her in cyberspace for over 40 minutes before my wife just hung up. Her phone is lost and I do not intend on getting her a new one because we have had enough. Voluntary suspension and waiting out the contract is the only way to get away from T-Mobile. Customer service stinks. It is all foreigners on the representative level that we have spoken to and you can't understand a darn thing they are saying.

The supervisor is understandable but does not want to deal with customer complaints. She is obviously not trained on how to handle people or their complaints. I cannot write everything here because there will be no room for others to complain. But here's the scoop people: T-Mobile is a ripoff to anyone and everyone of their customer service stinks and is left to be desired. You are better off getting some kind of local service or heck get a Magic Jack.

T-Moblie has strung me along since March of this year and decided last Saturday, August 21, after telling me to go to the nearest T-Mobile Store and upgrade to WiFi to improve the service. I have to travel an hour and pay a $17.00 toll and gas to get to the nearest store, for them to tell me they are basically not going to do any thing if I don't pay extra money (that I don't have because I am on a fixed income) to get a more expensive phone with a data plan (that I cannot afford) to fix the problem.

I was also informed by them that I would be compensated back from March once the problem was fixed. Now, they are offering me one and a half month compensation. Please help me. I have not received the service I have paid for, and now, I am being told to kiss off, to put it nicely.

My son is in Afghanistan, and this is taking a toll on me and him, because he worries about me when we suddenly get disconnected and we can't get back to each other. The stress of dealing with this for such a long period of time is very stressful to me and my family. Paying on a monthly basis and not receiving the services I am paying for seems like a breach of contract.

T-Mobile has strung me along since March of this year, and decided last Saturday, August 21st, after telling me to go to the nearest T-Mobile Store and upgrade to wi-fi to improve the service. I have to travel an hour and pay a $17.00 toll and gas to get to the nearest store for them to tell me that they are basically not going to do anything if I don't pay extra money, that I don't have because I am on a fix income, to get a more expensive phone with a data plan that I cannot afford to fix the problem. I was informed by them that I was to be compensated back from March once the problem was fixed.

Now they are offering me one and a half month compensation. Please help me, I have not received the service which I have paid for and now I am being told to kiss-off to put it nicely.

My son is in Afghanistan and this is taking a toll on me and him because he worries about me when we suddenly get disconnected and we can't get back to each other. The stress of dealing with this for such a long period of time is very stressful on me and my family. The money being paid out on a monthly basis and not receiving the services that I am paying for seems like a breach of contract.

Many people who have purchased the myTouch Slide are affected by poor performance issues and T-Mobile will not address the issues. I need a phone that works, I want credit for the service I have paid for and not received and I want T-Mobile to provide a stable phone that works! I have lost several customers because of either not receiving text messages or replying late to text messages that were either never delivered or were delivered very late. Additionally, I have spent over 30 documented hours working on these issues.

On Thursday July 29, I visited a T-Mobile store in Fort Wayne, Indiana. After replacing the SIM card I was still unable to send or receive calls. I was told at the retail store that they would be unable to provide any further assistance and that I needed to again contact technical support. I returned home and again called technical support and was advised that I needed to wait 24 hours for the SIM card to activate. After another 24 hours this time on Friday, July 30, I again contacted technical support. After again another lengthy conversation, I was told that it was a tower issue and an engineer would be assigned to fix the problem.

On Monday August 2, I again contacted technical support as the problem was still not fixed. This time I was told that the problem was with my phone not their system. I was instructed to send my phone to a T-Mobile repair center in Georgia. I was told that my phone would be repaired or a replacement phone would be shipped and arrive within 7 business days.

On August 17, I called customer service to see why I hadn't received a phone yet. I was told that they did not show that they had received my phone (how convenient). I was told by the representative that he would initiate a research form to track down my phone. He assured me that I would receive a text message within 72 hours detailing the findings. After waiting another six days (August 23) I again contacted customer service and again after another lengthy conversation I was told that they had a backlog in researching lost phones and it would be another four days before they would have some sort of answer. I have been unable to use my phone (under warranty) for a month with no end in sight and the only help from customer service is sorry!

I have been told numerous times in the past when I had problems with my phone getting connection that it did not matter that I was showing to pick up through AT&T or Corr Wireless. They always stated that, that is how they do things. That they bounce off of other towers. I hope that you can help and I hope that the public will be made aware of this problem, before they find out like I did and end up with no service!

I pay approx $128.00 for the two lines. I hardly place or receive calls from either of my phones and never come close to the allotted 750 minutes. Internet usage on my line is at a bare minimum and I only access it for business when I am away from home. Now that they are going to shut my line off, I will have to pay the remainder of the 2 year contract, I will lose business because a lot of my customers get a hold of me by cellphone if I am not home and I need the capability to receive my emails and get online while I am away. I will also not be able to call my 10 year old daughter or text her to make sure she is okay, if I am not home or she has a problem or emergency at school. She has the second line phone on my plan. This is going to cost me approximately $400 per month by not having my cell service, plus the cost of the remaining months of my contract. I do not feel it is fair that T-Mobile has the right to cancel my service because my calls are out of their area.

I have called them 5 times today and been on the phone for 3 hrs. Nobody is willing to help. Please help me with that. This is causing me a lot of stress as advisor I spoke to were very rude and arrogant.

I had called because the phone will need send email and jet flicks will not work. Mobile will run 10 seconds after it loads for long period of time which runs the battery down but 10 seconds every few minutes makes show unwatchable. The phone is only usage for calls some text and very slow internet.

Do not have home phone or computer. Bought phone for entertainment points paying more for service and getting less than service than I had with last phone. No one told me I could not use phone. Unlimited, I thought meant unlimited.

When I called and asked for a speedy refund, I was told I had not canceled my account. They would however refund my money. Five days later and after many phone calls in which I was told a different story every time, no record of what previous reps had told me but things I know we had not spoke of. I offended the rep I was speaking with by asking to talk to someone who did not have such a thick accent, so I could understand what they were saying but surely she had not said they can take money out anytime because they had my card information!

To make the long story short, I did not get my money back, went to the bank to dispute the charges and canceled my debit card. I called the BBB and am now refusing to pay them another dime!

In May of 2010, my contract was up, less one phone of which the contract expires in February 2011. Unfortunately, I had to keep this phone with TMobile so as not to incur their penalty of $250.00. My plan was to be only $5.00/month. In June ,when I received my bill, I once again had charges of purchases being made on my account which I disputed. I asked TMobile to investigate and call me back when they had sorted out the problem. They never called me and when I did call, they made it seem like they were doing me favor to not charge me for the equipment that I never purchased. The month of August, I never received a bill and called TMobile to find out why. They then proceeded to tell me that I owed over $150.00. Of course that is impossible. They once again said that I purchased equipment and changed my address which is why I never got my bill.

Once again, I was on the phone with a representative for over an hour trying to sort this out. I had to repeat the story of my problems with TMobile all over again. I did not authorize any purchases and I did not change my address. They now want me to go to a TMobile store and show my ID to change back my address. How is it that TMobile is able to change my address without me being present and now when I want to sort things out they make me out to be the criminal? I want to get out of this contract with TMobile. I have spoken to representatives and their managers to no avail. No one at TMobile wants to take responsibility for this problem which stems at their company. I feel like I'm in the twilight zone with TMobile. Please help me get out of this contract with TMobile.

Their policy is obviously in my opinion a greedy and dishonest one and have little concerned about integrity and the image of good character for their company. Even though I believe no court would force me to pay this unjust bill, it obviously would take more money to do justice and fight it than to bow to their coercive tactics, therefore I paid for the full month.

I've had to contact T-Mobile numerous times because I do not get service within my home and I drop calls frequently. I've expressed that I use this phone for work and can't afford to have calls dropped 6-10 during a conversation. I also have had restraining orders in the past with my ex-husband and not having a phone that can be used is a safety concern for not only me but my family. They sent a technician out to my area on 8/6/10 and assured me that after that, the issue would be resolved. I was informed that if I still experienced issues that I could cancel my account. This technical representative was even on the phone trying to troubleshoot my problem when we lost connection. He returned my call and left a message laughing how ridiculous it was to have to deal with such service.

I've recently contacted T-Mobile again since it had exceeded the 72-hour window only to be caught back up into their Customer Service Department wanting to troubleshoot my problem, sell me an upgraded phone, and to be told that my "trial period" had ended which at no time was ever made known to me. The customer service representatives are often extremely rude and unprofessional on the phone. In one instance, I was put on hold for an exuberant amount of time after he became frustrated trying to resolve my daughter’s issue with unknown callers. My account was initially set-up incorrectly and had to be fixed, we've changed numbers twice, accidentally changed my number while making changes to the account which left me without a phone for 48 hours and I have a phone we can't use because of safety concerns.

I've only had the service for 4 months, have made numerous complaints of service and now they want to charge me with cancellation fees for a contract that I am paying for, but they aren't fulfilling. I simply want out of my contracts so that I can go back to my previous carrier! I have to have my phone for travel and work. I also need it so that I have access to everyone for purposes of my daughter. I can't continue to carry a cell phone that is inoperable 98% of the time.

I have extremely frustrated clients for work and my employer due to the amount of dropped calls and times of no service. My family members and friends are beyond frustrated and have resorted to text messaging only because of their inability to get in touch with me and keep a continuous call going. I am paying for 3 phones for a service that does not function well in my area. My daughter is 8 and needs to have a means of communication while visiting with her father, she is unable to carry her phone due to safety concerns I have of unknown callers to her number.

Over one month, I received a bill from T-Mobile for the amount of $68.86. First two weeks, I think maybe mistake, then May 9 I received another bill for same amount $68.86, I contacted T-Mobile customer service at 1-800-, I spoke to a lady by the name either Sherrie or Cheryl who stated that local store does not have authority to allow the one year contract to be expired, I have to request customer service. I asked her why is not in my contract and why T-Mobile did not train the local store employees the proper information; she did not answer but stated she willing to take 50% off my bill she stated my final bill is $68.86 for me to pay $34.43 to closed my account with T-Mobile. I told her this is not fair as I have not use my cell phone since the first week of April as I thought the phone already terminated.

Although, again I believed in the employees at T-Mobile, I sent the payment of $ 34.43 in 06/14/2010 in which the statement from T-Mobile date 06-11-2010 amount due $34.43. In July 07/05/2010 I received an invoice from T-Mobile show amount due $70.86. I thought that maybe the promised to clear up my account not yet kick in. In August 5, I received another invoice claim that I owed $70.86 I call talk to the lady who confirmed that I have to pay T-Mobile $70.86 to will report me to all credit agency and sending to collection agency. The threatening gets my husband so upset and put him in pain.

My Husband is an 81 year old, a cancer and heart patient. I am still working to pay our bills, and I am worry such all date at work that T-Mobile or Collection Agency calling my home and get my husband upset. I did not renew my one year contract, I go out my way to save money, instead, T-Mobile continue to bill me the service that expired in 03/30/10. We have not missed a payment to them doing the one year contract, and we have not used the cell number since I requested to discontinue cell service the first time at local T-Mobile store. How I go about to end this problem. Please help me.

Now I recently received another bill for $519.98. In there is $200.00 for each line plus $99.00 for the account and plus $19.98 on the second line. I called them and they told me that even it was only one day of service, I have to pay the whole month, plus the active the contract because I bought a phone in March with a discount and that affects my contract and for that reason, they charge the $200.00 for each line.

They no have answer to my problem. Even if I told them that I pay them the monthly charge of $119.98, they override the $400.00. That I think is unfair and over charge. I can't believe that this is happening to me. I can't even sleep. I can't afford to pay them. It's discriminatory, what are they doing. What they said in the commercial is not true.

They offered me a refurbished phone with a $539 deposit. I don't think that's fare when I purchased it brand new. I would like a different phone or I want to cancel my service and go some were else.

Have a secure cell phone experience with another carrier like Verizon or AT&T!

Two years worth of monthly rates for non-coverage in my home at 37086. They just don't get it. Sucked me into another contract swearing it would work with their new towers and bam! No coverage. Very expensive lesson.

After being frustrated with having a faulty phone, or none at all because I'm waiting for a new one to come out, and the rude customer service reps I've had to deal with who like to jump to conclusions before hearing what you have to say just so that they don't have to help you - I simply requested after 5 1/2 years t-mobile release me from my contract and waive the termination fee so that I can go to a provider who cares about me as a customer and will provide me with a working phone that I won't have to waste hours with customer service to exchange every few months.

Well, I call customer service, get a woman who was polite but wanted to do anything but help me, transfers me to some clown who claims to be a floor supervisor, who had an attitude from the beginning of our conversation and went as far as to accuse me of trying to scam them because 2 weeks prior I requested a SIM unlock code (which by the way I am FULLY entitled to) because I was leaving the country on vacation for a week. I have always praised t-mobile and recommended them to others looking to make a change however I will never recommend them to anybody again. Their service is not not sufficient anymore and their customer service is horrendous.

I spoke to a representative within the department by the name Dino which in turn gave me a credit of 5.00 dollars. I informed the representative of the previous conversation which was disconnected and informed him of the issue with the Blackberry. I was informed that I would be able to go to another location to get a loaner phone. However, no one in the original location or over telephone told me that there would be a $54.44 fee for the loaner phone. When I arrived at the other location, I spoke with the store manager Rhon who informed me that I would have to pay this fee in order to receive the loaner phone. I informed the manager that no one informed me of this fee for the loaner phone and I spoke with a representative in house and two representatives over the phone and no one informed me of this fee and I was left with out a phone for over 7 to 8 hours.

I followed up with the same department on August 5, 2010 to address this issue and have the matter investigated yet. I was not given any response as per why each representative of T-mobile gave me in accurate information and why I was informed to purchase a new phone during my visit with the Flatbush store or why I was not informed of policy and procedures of the company on loaner phones and fees. I was unable to receive an urgent message from a friend that was hospitalized on the same day.

On May 12, 2010, I called T-Mobile because my phone was defective. In the call, they notified I had 23 minutes left from the 400 minute plan, and as a courtesy ,they would add 150 minutes for each line. At the end of the month, they were charging $37 extra for minutes over. The representative Corlie (ID# 1270786) stated their system had probably not updated on May 12 and I did not have 23 minutes left, and she could not verify when the bonus minutes took into effect. To summarize the story, Corlie stated I would receive $37 credit on June 2nd statement, because she could not verify when the free minutes took into effect. I never received the credit, and T-mobile supervisor says they have no notes on my account regarding this credit. I asked to verify if T-Mobile is accredited with the BBB and Kim, a representative (ID#0840127), stated that yes T-mobile was accredited.

After this, I had more problems with them receiving the defective phone. Representative Matt (ID#0840892) stated they have the defective phone in their possession as of August 3,2010 but they are still charging me restocking fee of $394.83 and I still have another year of contract. When I call, the reps say I am under investigation, as if to scare me because I asked about leaving the contract. They said $200 each line and then the rep said it would be lower later but no answer as to what the amount.

I purchased the defective phone through Amazon for $50 for 2 years. Once again, I asked if they are accredited with the BBB, and Matt stated he did not know what that was and then placed me on the line for a few minutes.When he came back, he said yes they were. I went to Colombia in June and I was told I could be charged .35 cents per text what they didn't tell me was that I would be charged for all incoming calls while I was away. I am now charged $38 for both phones for incoming calls while in Colombia, that I did not take. I have been making payments even though I have disputed these 3 charges. The past balance of $444.56 I have not payed for the cell phone that they have in their possession and are trying to add restocking fee as of July statement.

Throughout the multiple calls, I have been put on hold for more than 20 minutes, hanged up on, questions are evaded and they repeat the same sentence without answering my questions and I have had trouble getting transferred to a supervisor. When text messages come in or out, the same messages is sent more than once. Calls are cut off due to bad receptions. I have received complaints from family and friends that they have called and I did not show a missed call. Overall, I have been given misinformation from the representatives when I call, regarding their "whenever shared minutes" left on the phone. They also omitted information regarding roaming international minutes. And finally, $394.83 charge for restocking fee, of the defective phone that they already have in their possession. I was told once they receive the defective phone, I would not be charged restocking fee.

The most important issue I would like resolved is the defective cell phone which T-mobile stated I would not receive restocking fee once they had it in possession. Secondly, I was not informed of incoming calls which are charged regardless if you answer or not. I would have not have taken the phone and used the text messages in Colombia, if I would have been given the correct information. Third, I was told I had 23 minutes left on the account. It seems the representatives do not have up to date information on their system regarding minute usage and when free time bonus minutes start to apply. Therefore, I was charged extra. Representatives can tell the customer they will receive credit and omit this information on the account, and there is no credibility or way to verify this information in general. I would like to receive a credit, for these 3 issues and cancel the contract, for fear of future extra fee's that will be added and their supervisors do not take the time to investigate the fee's or problems arising from misinformation from the company. I would also like to know if the information given by the supervisors, that T-Mobile is accredited by the BBB, is a true statement.

$394.83 for defective phone, that would be accredited once they receive it. I paid $50 for this cell phone, not $394.83. $37 for credit that Corlie (ID#1270786) stated I would receive because I was still within my free bonus minutes. $14.95 roaming charges for one line, on calls made while I was away in Colombia; $23.92 for second line, for incoming calls not answered, while away in Colombia. Representative did not give me all the information regarding international usage, only information regarding the text messages. Total $470.70. The feeling of being threatened to the point I have to stay with T-Mobile because I'm afraid my credit score will be damaged. This issue has me worried and I honestly don't know where to go to or who to complain to.

This month, they went ahead and charged me around $450, and since I am enrolled in Easy Pay, they took it straight off of my account. Upon calling customer service, I had to argue and explain myself to them. If T-Mobile says that they have such good customer service, why would I have to explain myself for a mishap that they caused? According to T-Mobile, the amount has not been taken out of my account, but my bank differs on this. I had to take time out of my work schedule to file a dispute with the bank.

As of now, I am out of around $450, and T-Mobile representatives say that they cannot do anything about it. It goes to show what a third class service T-Mobile provides in a first world country like the US. I am extremely disappointed in how T-Mobile representatives have handled the issue. Once my contract expires, I will never ever again turn back to T-Mobile, and I hope other will see this and realize the poor service from T-Mobile. I am currently out of around $450, and have had to make several calls to my bank, and T-Mobile. Above all is the mental frustration this has caused me.

On June 24th I switched my service to Verizon Wireless that had a much better coverage in my area. The Verizon Wireless agent informed me that I should be entitled to a refund from T-Mobile without a contract termination fee (buyer's remorse) because I only had the phone for 15 days. I have returned the phone to T-Mobile in a mint condition with original box, complete with all attachments using the prepaid shipping label they provided with the package. So far I did not receive any refund out of the $429 I prepaid. I called T-Mobile this morning and asked about a refund.

They informed me that I will still be charged an early termination fee of $198.90 even though I cancelled my contract before the 30 days because I did not call them prior to switching to another carrier, but they might issue me a credit for the unused portion of the monthly service, which is $108.00. Even with T-Mobile issuing a refund for $108, I will still suffer a loss of $321.00 for using their service for two weeks.

We contacted T-Mobile customer service and technical support regarding this issue on numerous occasions. They finally agreed to send us replacement phones and waive the shipping fees (so we were told, our current bill shows we were charged for shipping/handling). A local T-Mobile rep named Mark ** at the Saint Charles branch was in contact with T-Mobile tech support and attempted to explain the problem on our behalf. Once the new Behold II phones arrived, we immediately began having the same issue of contacts not being accessible. In addition the phones would power down automatically and drop calls. At this point we had invested quite a bit of money and time in these phones (and accessories) and were understandably frustrated!

We contacted T-Mobile customer service again and were told we would have to get the same phones through the manufacture's warranty (and pay shipping charges) or pay to upgrade to a new phone. My wife sent an email to T-Mobile corporate office and received a phone call from Jason **, T-Mobile Executive Customer Relations Department. When she explained to him the issues we were having with the phone and the lack of support with customer service, he became arrogant and condescending, and stated in so many words that the buck stopped with him and he wasn't willing to send us replacement phones at no cost or let us out of our contract (waive fees).

My wife explained the fact that for the last 8 years we have been loyal customers and never had a complaint until now. We expect to be treated fairly and have comparably-priced phones (as our original Memoirs) shipped to us at no expense. There is obviously a glitch in the Behold II, and we do not want to try a third set. He simply repeated his company jargon and had already made his mind up. He was not willing to attempt to rectify this situation. When my wife stated she would be forced to file complaints against T-Mobile, he responded with a very cavalier attitude that all the complaints would end up back with him and the outcome would be the same. When my wife asked for another Executive Customer Relations Representative to assist her because she felt there was a conflict of attitudes with him, he refused and said that she has to deal with him.

Funny how their "C" rating with the Better Business Bureau reflects that attitude. Maybe they need to revamp their websites' code of conduct which claims:

"We are passionate about our Customers' satisfaction. We are considerate of their valuable time and hard-earned money. We strive to find ways to improve customer service."

Jason **'s pompous, arrogant attitude is going to end up being a liability for T-Mobile. The company would be better served by hiring a team of Compassionate Professional Executive Customer Relation Reps that truly care about the direction of the company and the customers they service. After all, the customers are the reason they have jobs in the first place!

I explained to the representative the only reason that I agreed to the phone is because I was told that I would be able to make monthly payments and I could not afford to pay the phone in full. She informed me that there is nothing that she could do about it. I then told her well if I have to pay the phone in full, I would just send the phone back. She told me that was definitely an option and that I still had time to send the phone back. She then gave me the address of where to send the phone back and told me that I can use a carrier of my choice to send the phone back and once I send the phone back call them back with a tracking number.

I did just that. When I called to give the representative the tracking number, I was told that it was past the time allotted to send the phone back. I explained to that representative that I was told that I still had time to send the phone back. She then proceeded to tell me that she would set up a follow-up for the National Return Center to investigate what I was told and I would receive a call back on July 26, 2010 to let me know rather or not I would be credited the $200 back for the phone.

On July 26, 2010, I never received a call from anyone on July 28, 2010. I called to find out the status and was told that the charges will stand and no credit will be issued to me. I then asked to speak with a supervisor. I was told by the supervisor that there is nothing he could do and that I would have to pay for the phone. I told him I didn't feel that was accurate. I then asked them to disconnect my service with T-mobile effective immediately and he told me that he could not make it effective immediately but instead I would have to wait until Aug 1, 2010 to have the service disconnected. I told him that is unacceptable to me and I asked to speak to someone above him. He then told me that I could not speak to anyone else and said thank you for calling T-mobile and disconnected the line.

T-Mobile's technical support has already determined that they are manufacturer's problems and that I did what the store asked and contacted technical support. I went through all of their hoops to determine that the phones are defective. I was told that all I had to do was take them to a T-Mobile store and they would be happy to exchange them. I went to two different stores and they were anything but happy to exchange them.

It took an extremely angry call to a manager to get any resolve. Even then I was told that there may be a $100.00 charge if they find anything else wrong with the phone. I do not trust that there won't be something else wrong with it when I send them back. While I was in the store on Arlington in Riverside, California, there were six other people in the store that were just as angry as I was about T-Mobile.

I have been put into a position where I had to get extremely angry and potentially embarrassing situation inside of stores. I have been inconvenienced because my phones still don't work and I have had to run all over town trying to get decent customer service. I have lost time away from work, home and family trying to deal with this.

Customer Service does not listen; I advised them that I was at work, LT G. continued to talk and talked over me. I felt LT G. was unprofessional, for him to be from the executive office, he was not prepared, did not understand the situation, unprofessional, and refuses to let me talk to someone else. They refused to call me after my working hours; rather than build a customer relationship, he used trigger words including "you" statements and caused more frustrations.

LT G. was not able to provide me with different plan options and said that he would have to call me back the next day again, during my working hours. LT G. did call back the next day and again rather than work with his customer, he pointed fingers and blamed and stated that I was told when I increased my minutes that I could not go back to a lower plan, and the best he could do is change the plan for a $20 savings. It's a horrible experience and they have terrible customer service/treatment.

T-Mobile needs to stop sending their text messages to make money for sales or advertisements. They should protect the consumer and send text message when approaching the minute usage for the plan. T-Mobile needs to be able to provide callback options after 5 PM to avoid customers having to be on cell phones during working hours.

I was set up with a new phone and I thought I would be able to pay it off in installments. When I spoke to 4 people on one phone call July 1, 2010, I was told by one lady to call back by the 21st of July and payment arrangements would be made. I would need to get a loaner from the nearest t-mobile store and mail this phone back for them to do it.

Today is July 19, 2010 and I have spoke to 6 different people. I was told 3 times I would be switched to financial care where I kept getting cut off. I feel I was lied to from the beginning so when I pay this last 2 year agreement off I will not be renewing my account. I will make the payments monthly as I always have. But I cannot give T-Mobile a good recommendation to anyone.

I should have known better. Now, I am stuck with a $300.00 bill of which I have to pay $175.00 for a phone. I have never in my life paid that much for a phone not even a dress or a pair of shoes. If I had known that I could not be put on an installment plan where the monthly payment would be less, I would have gone over to another carrier instead of stay with you people. I live on a fixed income. Now, I have to make a decision to let my medicine go and pay for this phone.

But I want to thank you for the lesson. Every old person should get one often to remind them never to trust anyone. So thank you very much for my lesson.

He told her, “Don't use the Internet, and don't make any calls because it would be very costly.” He said she could text for 35 cents per text message and that would be cheaper. So, on the 21st, when my granddaughter was leaving, my daughter called again to make sure she was clear about texting international. The second customer care person told her to cut off her synchronization data and roaming data, but she will still be able to text for 35 cents outgoing and charged 20 cents per incoming text message. My granddaughter turned off all data, and on May 29th, she called her mom from the cruise line. She asked if she could call and find out why she could not send or receive text.

On the 29th, my daughter did what my granddaughter requested, and she called the customer care department. She talked to a female customer care representative. She told her that my granddaughter could not send or receive text messages. Then she said, “Let me check her data to see if everything was turned off right.” It was all okay, but she did not know why she could not text a message. After she went through the Internet work, she then told my daughter that she needed this free international roaming text on her phone, so she would be able to text.

My daughter asked if this would cause her to have a high phone bill, and she assured her that she would not. The only cost would be 35 cents per outgoing text. Also, she said she had unlimited text messaging, so she would not get charged for incoming text messages. The customer care representative then sent my granddaughter a text message from T-Mobile to see if it worked. The text read “Turn off your phone and cut back on. I am on the phone with your mom. Send a text to your mom.” After that, my granddaughter was able to send a text message to her mom.

When I received the bill, my daughter called and talk to six customer care representatives because the bill was not accurate. My granddaughter did not use the Internet. She knew that she was only allowed to send text messages. The charges started racking up the day my daughter called to fix the text messaging. They told me the charges were accurate, and I need to pay. My daughter disputed the charges. She asked to speak with a supervisor. A supervisor by the name of Heather was put on the phone and my daughter explained the situation.

She told her the same thing, that the charges are accurate. She was not trying to hear anything my daughter was saying, so my daughter asked to speak to her supervisor or to the complaints department, and she told my daughter, “No!” She asked if there was anything else she had to discuss other than the bill, and she said was hanging up. She did this while my daughter was still talking. The whole reason for my daughter calling was to make sure I did not get a high cell phone bill. I have been a faithful customer for four years. My daughter would not have allowed them to put any feature on the cell phone that would cause a high bill. It is T-Mobile's responsibility to educate a customer on everything. They should all be in one accord with information for the customers.

Service at T-Mobile had always been a good experience until I visited the store at I 45 and College, store # 8363 Houston, Texas. I had a very difficult time with an employee in training (Jessica) who informed me to go home and call customer service! How do I go home and call customer service on a phone that is not working? She said it was a warranty issue and I would get a phone in 3 to 4 days. The reason I stayed with T-Mobil until this time was because of consistent quality service. I carry a Blackberry because I have a business and employees and customers can contact me direct. I believe in customer service and it has rewarded me well. My old customers are 90% of my business. Without them, I would fail.

I decided to go through the chain of command because it was clear that this employee wanted me out of the store so she could make sales. I asked to the store manager who backed her employee confidently. Rola even gave me her dealer code of **. After several direct lies from Rola that the 8700 was an excellent phone with no track ball problems and that T-Mobile did not even have a new improved track pad, she seemed very happy with herself. I left the store heading for a new cell phone provider. Service with T-Mobile was now worthless to me

A friend, who was with me at that time, suggested that I try another store. He had worked in retail and could not believe the arrogance he was hearing. We stopped into I 45 and Almeda - Genoa and talked with a helpful employee named Bryan **. The customer service seemed to be his only concern. He introduced me to the store manager, Matt **, who was very helpful and I went out of the store with a loner phone.

I made sure that would be okay with the other person on my account, chose a new carrier, and then called back to cancel my account. When I did this I verified that I would not be charged an early termination fee. Later, I received a bill for about $600, for two early termination fees and the cost of a new phone which was supposed to be free. Magnanimously, they said they would cut this in half, even though I was rightfully charged the fees because there was "some coverage" in my area. It would only be possible for me not to be charged the fees if there was no coverage at all. Not only was I told I would not have to pay these early termination fees in the first place, but I would like to know what use a cellular service is if it only works a fraction of the time.

When the following month came after that, I was told by another customer service lady that I was never on unlimited plan and I was on the 1000 minutes and unlimited text. I explained to her that if I thought that my plan was 1000 minutes I would not have let 300 minutes still be on my phone before the next billing cycle which is the 17th of every month. Thus, I would like to change my phone to another company, but at this time I am in a 2-year contract. I feel that T-Mobile is really taking advantage of the services that I was receiving and as different months go by and talking to different customer services persons that they do not care about their clients. They are rude and sometimes they will hang up the phone. The supervisors are no better to talk with. Thank you.

Called T-Mobile a third time. Spoke with Rick who reiterated I was to go back to Brussels and call from another phone. He refused to transfer call to tech support and stated no supervisor was available. Ability to call from Europe to USA was reason I chose T-Mobile, as an airline employee. Have been with company over three years. Phone was purchased in England over seven months ago. No problems until now. Did have same problem two phones ago in 2007, it was resolved in a very cooperative manner.

I am asking that T-Mobile honor their customer service agreement with me on this issue also, and also that I not be forced to speak with a T-Mobile representative while driving. I feel consideration should be given to me regarding my safety and time. Also verbal statement be honored on call backs. If not possible, may I please be released from my contract and early termination fees waved. It is imperative I have a phone that works when traveling to Europe four to five times a month. I need this for my job and personal contact with my family. Thank you for your time and assistance. Not able to contact anyone with traveling with certain countries of European community.

I have called TMobile and spoke to their customer service reps as well as a supervisor named Ryan. All have been unable to help me and their solutions to the problem have been to purchase a WiFi internet device and service and then they can provide me cell phone service through my WiFi internet!? One of their customer service representatives asked me if I might consider moving? I pay almost $100.00 a month for cell phone service that I am not getting now when I am at home. I have a second job as a real estate salesperson and this requires me to be on the phone often during the evening hours. This problem has inconvenienced me greatly and I am infuriated at their lack of ability to provide me cell service in my apartment.

I have 8 months left on my contract and TMobile refuses to release me without charging me the $200.00 cancellation fee they charge their customers. I feel this is unfair because they are not able to provide me the service I am paying for and they are not living up to their end of the contract. The supervisor "Ryan" who I spoke with last on Saturday July 3, 2010 stated that they "cannot guarantee service in the home" but because I live in an area that shows good service they can not let me out of the contract without the termination fee! I can not believe how this is fair or good business. I have no cell phone service in my home and I am forced to go outside and walk around when I have to make calls and this is what I am paying for.

Again, their solutions have been completely unsatisfactory and have been nothing other than suggesting that I get WiFi, purchase wireless internet service and then buy one of their phones that work off of WiFi as if I do not spend enough money for my phone with them already! I have found out that the person who lived in this apartment before me had Verizon wireless cell service and had no problem so why can't TMobile provide the same? I have had a friend with Verizon come to my apartment and confirmed that Verizon does have cell service in my apartment. If other companies can offer service in my apartment then TMobile should as well which is why I feel they should not force me to honor the contract when they can not!

Can you please help me in anyway with this? All I ask is to be let go from TMobile without a cancellation fee because it is only fair! I am in need of your advocacy as TMobile has been completely uncooperative with this situation.

Each phone they have sent is either the same one or a downgrade from my original. Their service is totally inconsistent and unreliable and they are not remotely providing a service they should that I have to continue to pay for or honor. How unreasonable is it for me to get a different provider and then lose mobile to mobile with my kids which causes me to pay more for something I did not do as well as all other costs associated with obtaining a new provider? I want to be released from the entire situation that I did not cause and they are not providing or living up to the service they agreed to provide to the consumer.

Ironically, they blamed our phones, so we tried to upgrade. After a supervisor sent us to a local T-mobile store with all notes in our account for upgrades to another phone (their inexpensive model), the manager of the store told us they didn't have the model anymore. So I asked why it was still on display. He said they just didn't take it off yet. I didn't trust him. So I sent my daughter to the same store 2 hours later, and she asked for the same phone. And the manager brought it out. T-Mobile's manager lied to us. Don't trust them!

Also, if you sign up with a contract, your phone is free. If you get a month to month without contract, you have to pay for the phone. I paid for my phone. I advised them not to bill my account but to send a paper bill. They absolutely refused to back off their stance that I had a contract. I've not signed a contract with them. I asked them to produce a signed contract. They don't have one. Flex-pay is a scam if you only want month to month. Either that or the employee who was putting in my info gets some kind of bonus or percentage for contracts and simply decided to help themselves to it. They want early termination fees that I do not owe them at around $200.00.

After my arrival home yesterday, June 24, 2010, at approximately 6:00 PM, I placed a call to T-Mobile Customer Service. (1) The representative told me to go back to Brussels and call T-Mobile in USA from another phone to resolve the problem. It could not be fixed in USA. (A) I spoke with a Supervisor, April, who informed me she understood, felt for me and she was not sure how the problem could be fixed. I had to ask April over three times to connect me to Tech Support.

Finally, the call was transferred to T-Mobile Technical Support. (2) I spoke with Greg, a T-Mobile Tech Support Employee. Greg was very professional and from the conversation, I felt assured he had the knowledge to fix the problem. However, the call was dropped. (3) I placed a third call in an attempt to be reconnected with Greg or another T-Mobile Tech Support Employee. I spoke with Customer Service representative Rick. It was reiterated by Rick, I was to go back to Brussels and call T-Mobile from another phone other than my T-Mobile cell. Rick refused to connect me with a T-Mobile Supervisor, as he stated none were available. Rick also would not transfer call to T-Mobile Tech Support.

At present, I feel very disappointed. Placing calls from Europe to USA was the reason I choice T-Mobile. This is a new problem. The phone I am using was purchased in England over seven months ago. I have not had this problem since 2007 and that was three phones ago. It was resolved in the past. If technology has changed and this problem cannot be resolved, I would like to be able to cancel my T-Mobile contract without any early termination fees. If that’s not the case, I would feel T-Mobile should assist me with having the phone service I was promised, have been using and paying for. Thank you for your time and assistance. If you contact me by phone and I do not pick up or return call immediately, please understand I could be in the airplane or in another country with no phone service.

I called to try and resolve the issue once again and they were unwilling to let us out of our contract. They said that they would replace the SIM card, but that I would have to pay for it. They also asked that I continue to be patient while they work on their network. I asked how long that would take because we used our phones for business, and the manager stated he didn't know and that it could take a while. I then asked if we can just cancel our contract and have them waive the fee and he said there was no way to do this.

I went back to the kiosk and again told Gustavo what happened. I said that I never authorized 2 additional numbers to be added to my account and I wanted those 2 new numbers cancelled immediately. He said, "I'll take care of everything for you--don't worry about it.” He made a phone call (he said it was to T-Mobile customer care). He stated that everything was taken care of; he also was able to get a $25.00 charge removed from my bill. I thanked him, even paid my bill there and left the kiosk.

The next day (day 3) I called T-Mobile to find out why fraud never called me and after speaking to the customer service rep, she told me that I now had 4 phone numbers on my account instead of 2. I was now being billed for 2 additional numbers that I never authorized and these phone numbers were numbers I never had and did not recognize. The rep said the only way to cancel the 2 numbers was to return my equipment to the T-Mobile kiosk in the mall.

Once again, I went back and one of the other sales associates told me that they could not accept the extra equipment because the manager was not there and they did not know when the manager would be in, possibly the next day. I then went upstairs to the corporate sales office and the sales associate there told me that the kiosk salespeople were "idiots" but that they themselves could not help me because the kiosk people were independent contractors. By the way, they also told me that mine was the 3rd complaint of the day against the sales associates at the kiosk. It just became a terrible problem from that point on. I was so upset because I was being charged still for two new additional accounts. No one would accept the equipment. The sales associates at the kiosk, especially Gustavo, thought the whole episode was actually funny. Customer service at T-Mobile, when I got home and called again, refused to help me.

Initially, they replaced it quickly with no issues. This second go-round, they are making it more costly because the manufacturer will only pay for certain things. Why not suck it up and work with the customer versus the manufacturer? Customer service agents I talked to, agent 2 and 4 told me that there was not any known issue like mine. Agent 1 and 3 tell me there is. Going out to forums, it is clearly a known issue with users. Just because the manufacturer is not on top of it doesn't mean that the seller (T-Mobile) cannot be. They made me feel like they are intentionally telling a lie to make a profit.

Nowhere along the way through the last six months of this ridiculousness has the company offered to replace the phone with another brand at a reduced or fair fee. T-Mobile refuses to behave even remotely like a good retailer. They are hardly at par with Wal-Mart as far as taking care of the customer. Sears, Macy's and many other companies offer true concern for their customer and problem solving over and above the kind of response I have gotten to this point. It is unfortunate that this and other firms like it have yet to learn the lessons that others have, your customers must feel cared for and satisfied or your bottom line will feel it. Fortunately, I am not solely reliant on this phone or I would be less tolerant of the problem.

The fourth person I talked to explained to me how internet usage was charged different than minute usage and that what probably happened was a result of apps that kept running on my phone. She arranged two payments of $100 each to be paid that day and the following Monday and transferred me to who she said was going to dispute the remaining charges. That is when I was told to call back with accurate information on what I used the internet for and based on that, the extra charges would be taken off. When I called to say I only used it to send a couple of emergency emails, they told me they couldn’t do anything and the charges were still valid. Based on the fact that I only sent two emails, I refuse to pay $1,336.20 worth of services.

I find a text message from T-Mobile telling me that I’m responsible for all roaming charges, is not enough warning to charge their customers $30 for an email depending on how many attachments the email has. I feel they have abused their power as a company in doing what they legally had to, to charge me an unthinkable amount of money. I am aware that there are many disputes over the same subject with T-Mobile from many other customers. I find really unfair to be charged so much money for minimal internet access. I also find very convenient for them to see I’m running an over $1,000 bill and just let it keep running without a phone call or text warning when that is more money than what I spend in a year with them.

T-Mobile never had a problem having any phone I paid insurance for replaced. So now, I paid insurance for a phone they will not cover and they refuse to reimburse me for the insurance I have been paying for 2 years. Now, what is the purpose of T-Mobile charging me for two insurance policies on phones they will not cover. The money I spent on Insurance for two phones could have covered for two phones.

T-Mobile asked if I wanted insurance on these phones. In case they get lost or damaged, they will cover them. Now that I lost the phone, they are telling me that they will not replace it. Neither one of them want to return the insurance money back. Why promote insurance on a phone they will not cover? I paid over $200.00 on insurance to T-Mobile and I paid $130 for a phone and had to use upgrade privilege in order to get a phone replaced. This is not fair. I just paid for the insurance on my husband's phone only to find out that they will not cover that either. I want my money back.

I sent that one back, and received another. The second phone has the same thing. I sent the second phone back and received another one. The third phone: same thing. I called Customer Service again. All they would offer is a lower grade Blackberry phone for exchange or send me another Fender Phone. From April 2, 2010 to now, I have had 3 Fender phones and none of them take photos--which is the main reason I upgraded, I wanted a camera phone.

I have spent countless hours on the customer service line troubleshooting the same problem in the same ways, and still no pictures or video. I have asked that American Express refund my $239 as I have the extended warranty with AmEx. I went to Costco to see if I could buy another phone. I can, but I am not able to use the upgrade as I used it with the Fender phone that doesn't work. So now, I would have to buy a phone for $400 - 600 full price.

I am so upset that I can't get a phone that works from T-Mobile. I hear the same thing over and over, and still I don't have a phone that fully works. I had my last phone for 7 years, a simple flip phone - and never a problem with the phone. I upgraded, paid more money, and I have a phone that doesn't fully work.

Now after several more attempts without success I call again. This time I am informed that it will take 48 hours for my new data plan to take effect and I cannot go back to using my G1 as they are different plans. When I insist I need my data plan and should have been informed of this issue to be able to adapt, I get only an apology and then a suggestion that I might try my G1 anyway as they will try to rollback the plan. When I ask what will become then of the My Touch, I am told that it might work but if not I can always try again.

Loss of communication with business contacts.

I spoke to several T-Mobile reps and the only response I get is that they can set me up with a payment plan to get my phone cut back on. If I had known the rate data was 15.00 a megabyte, I would have never sign up for the international plan. I ask why they not cut the phone off when it got to 500.00 dollars, their response was they do not monitor international. I feel like been scammed. I have been with T-Mobile for two years and always pay my bill. Now for 5 days, I owe 2,600 dollars.

Manager Jay ** sent an email to "courtesy credit' as advised by FlexPau customer care and so far I have heard zip! I expect full remuneration. I was past the 10 day return policy due to misrepresentation by a T-Mobile salesman and no fault of my own. I have cancelled the phone on April 30th, as was my plan, and had hoped to reactivate when next visiting the USA. Hoping to hear from T-Mobile very soon. Thank you.

One month's use of a pay as you go T-Mobile phone cost me at least $150, possibly more, and I had to drive to a pay phone and buy a phone card, to call my children in Canada numerous times.

So I have to get that sent back in (as if I have nothing else to do). To add to irritation and inconvenience, when I purchased the phone, they sent me two and charged me for two and when I called denied charging my card twice. So not only was I charged twice but I had to eat part of the cost of sending back one of the phones as they only gave me a partial credit to ship back the phone. I have been with them for quite a few years and I do have to honestly say that anytime I have to deal with customer service, it is horrible. The customer service service crew is very polite in the way they tell you they are always so sorry they can't help and they are very understanding of your frustration but they have never actually "fixed" an issue.

They did the same thing to me. I was told by the T-Mobile representative that it is T-Mobile's rule to charge a full month fee because I did not call them when I port my phone number to Pageplus eight days after billing cycle closing date. It is ridiculous that you have to call T-Mobile to tell them you are leaving T-Mobile. The porting process does not count as a notice. If you plan to leave T-Mobile, please call them and terminate your service on the first day you activated your service with your new carrier. Do not let them take advantage on your assumption that T-Mobile was notified when you port your phone number to a new carrier.

At the end of February, I made the regular monthly payment using the phone easy pay feature. Two days later, my phone was shut off. After multiple efforts to resolve the issue, we learned the company set us up as a minute by minute plan. We explained the problem and were assured the issue was resolved. The phones were turned on again, and then shut off a few days later. This time, we were told the payment was not made. When I checked my bank account, the payment was clearly withdrawn the same day I made it. T-Mobile next said I would need to send a copy of my bank statement to them. I did this and never heard back.

I contacted them again yesterday (4/30/10) to find out the status on my account. I was first transferred to the flex pay area, and informed they could not help me since I do not have a flex account. I was transferred to Natt and he was able to locate the missing payment of $107.85 and had his manager post the payment. Unfortunately, I was then told I had to pay additional fees for the flex account I never had and to restore service the company shut off after losing my payment. Four people later, this issue is still unresolved and I am looking for a new cell provider.

I cannot tell you how disappointed I am to be treated the way I was yesterday over a 3 hour phone call with a company I used to respect. I will no longer be using T-Mobile. My son changed phones today, and my daughter is getting a new phone on Friday. As each person we know is contacted, the wave will spread. We have 10 children, 9 old enough for phones of their own. They have spouses, friends, and children with phones. We also belong to many different organizations, with friends and family everywhere. This is how a company goes under.

I called T-Mobile on April 24th and asked them why my phone line was still suspended. They told me there was high activity on that line and it was because of roaming charging after April 16, 2010. I refused to pay roaming charges because T-Mobile did not tell me about roaming charges on April 16th. I was disappointed in T-Mobile’s service in regards to this situation. I have been a customer for 3 years and this is how T-Mobile treats their loyal customers. I stayed with T-Mobile because of customer service and voice plans prices. But looks like T-Mobile doesn't value their loyal customers anymore.