T-Mobile Reviews

We started a family plan with t-mobile which included 3 lines, 2 tablets and a hot spot. We paid 550$ down on September 28 and was quoted a 180$ per month bill. We were told that we would get excellent service in our area. Lies, all lies. We get absolutely no service. Also when we received our bill it was 367$ so I called to figure out why and was told I have 9 lines on my account. I argued for what seemed like hours and several transfers, (many to electronic answering services) that lines were added to our account without permission and further more we only had 6 devices we used. I finally convinced them that we had only 6 lines and they knocked the bill down to 291$ which I paid on the phone right away. So I then receive the next bill which was 292$ and I paid that.

I had not had nor made the time but yesterday hearing more and more of people complain about the same thing, I felt it my obligation to share my story. Upon finding out I was going to be laid off. My wife and I decided to make some adjustments. I had been with AT&T for over 12 years and had no problems. We were attracted by T-mobile years earlier because they provided a home service for $10 a month. My wife then ported her number to them to qualify for the home service, therefore allowing us to cancel our land line. A few years later we added our teenage daughter to a "family plan". Upon, the recent news about my company selling and laying 90% of their staff off. I shopped around and found that what I thought would be my least expensive option was to port my line to our family plan. Big mistake. The store experience was awful, not so much for the sales people but a rude manager. I was promised that the porting would be smooth and I would not be without service. Important for me since my daughter was going on a field trip and my wife was swamped with work. Come to find that my phone is disconnected for 48 hours, went back and forth to the store (46 mile round trip).

I complained to T-Mobile that I was over billed $80.00. As someone else said, all that customer service does is transfer you to another customer service rep. I asked for the supervisor and was told that there wasn't one. Anyway, I complained to Consumer Affairs and the T-Mobile 'supervisor' gave consumers some crazy story and T-Mobile refused to give me my $80.00 back. I gave up.

They took over metro pcs and are basically and maliciously gutting the company by taking cell towers off line and still charging the same 40.00 monthly that metro was charging for unlimited talk text and data. Big difference now in coverage. I live in folsom ca and used to get 2-3 bars At my house with metro and now with the takeover I have 1/2 bar to no coverage in my house. I have to go outside to use my phone. Same with driving around. I drop calls all the time now. Never dropped a call with metro.

If I could put zero stars I would. Stay away from this carrier. Three days ago I bought a pre-paid plan with an unlocked phone. I had no service that night. The next day I called T-Mobile from a landline and told them that I still had no service. The rep spent 20 minutes with and finally said, "I don't know what to tell you." The rep said it may be a bad SIM card. So, the next day (almost two days with intermittent service - and let me tell you less than 50 percent), I went back to the store where I purchased the plan. Well, of course I had service there and I was not going to get a new SIM card. The manager said, "You just had to give it time!” So, out the door, back to my place of employment, no service!!!

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&T to T-Mobile as a phone carrier. I contacted T-Mobile and started to explore the options I have. Trouble for us started right from the beginning when the rep 'assured' us that we can switch our three iPhones (4S) over to T-Mobile in a very easy manner and that they will actually buy back the rest of the contract (which expires in three months, March of 2015). The Sales Rep also 'assured' us that the unlocking and the switching from one company to another will be the easiest process possible. In addition, I asked if any of their techs will be able to help us to replace some our iPhone batteries in the process, since they seem to have lived their cycle, to which I was AGAIN reassured that YES, there will be no problem with it. Once all "assurances" set in place, we started what it seemed a process of pre-qualification, where the rep started to ask me some questions to setup the information in the system. We decided I will purchase three SIM Cards from T-Mobile, they will send them over and then we'll start the process of the transfer, both for the accounts & numbers as well as the phones.

Someone was fraudulently using my social to open a line through them and they refused to give me the necessary info so I could fix it.

Please note travelers, if you are carrying a non American phone, there's a high chance it might not be compatible with the t-mobile network. I signed up to a prepaid plan and found out after I paid for everything that I'd only be getting 2G service, no refund or help from service staff, just a "sorry this happens often." So please roam on your old number first to see if the network appears as 2G or better. AT&T offers me 3G and much better service on the phone. T-mobile is not worth the trouble.

For over 7 years I have had a T-mobile cell phone account, using it solely for calls. I have had NO problems either with reception or with billing...I actually bragged about T-Mobile, but now.......My plan doesn't include texting and I have no use for that aspect. Several years ago I called to make sure that ALL texting/messages were blocked to/from my phone. Beginning early this December, I received a text message from someone unknown, not the usual payment receipt text. I called t-m, was assured that all texts were now blocked since my first request didn't include "bubble texts"-short texts. WHAT??? a text message is a text message but not apparently to this TM employee. But with 30 minutes into trying to rectify this and then on to their tech section which assured me no texts could possibly ever get through and that there wasn't any virus or hacking on my phone...

Tmobile could not provide us with service in our area. We changed over to another carrier who did provide us service. The carrier cancelled our number with Tmobile. Unfortunately we are setup with monthly pay plan, and Tmobile keeps on charging us for numbers that they no longer own. I spent several hours on the phone with them with no results. It was extremely frustrating. Anyone who uses Tmobile, be aware of letting them take money out of your account automatically. They owe us for 3 months. Will never go back to that company again.

I Make order couple weeks ago and I pay part of the money they are requesting. For two phones. I don't get nothing yet I calling several times. T Mobile to do something about my order and they don't give a **...all I can say is T Mobile. We need respect.

We were told if we signed up for T-Mobile they would pay the early deactivation fees. We had less than 30 days out before AT&T contract was up but decided to switch after seeing commercials for this special. That was in August 2014. It is now Dec 2014 and the manager will not call us back. Our AT&T bill is in collection and they have never paid the early deactivation fees. That is terrible customer service and now we are stuck for two years with them.

I had an account for years with T-Mobile despite their spotty service. I recently closed it to take advantage of a family plan on another carrier. Although T-Mobile frequently advertises about having NO contracts and claims that you can cancel at any time, it's really just another scam. What they don't tell you is that when you do cancel, they are going to charge you for a full month of service. I transferred my number on November 8 and today 12/16 they charged my bank account $95. When I called to inquire, they basically told me to read the fine print. Bye bye T-Mobile -- not going to miss your crappy service or bs claims.

T-Mobile had been running an ad stating that they would pay off our disconnect fees if we switched to them and bought a new phone while trading in our old one. We went into the store and they ran everything on the computer showing us how much the disconnect fees would be and told us that they would take care of the disconnect fees right there at the store. The salesperson even showed us the information on the computer stating that once he submitted the application and it was approved that T-Mobile would assume the responsibility of the disconnect fee. We waited about 15 minutes or so and they finally accepted it. After spending 500 on 2 new phones and having another 400 broken down and billed to us monthly we were finally free from Verizon. 8 months later my mother receives a letter in the mail from a collections agency stating that we still owed Verizon for a disconnect fee. I called T-Mobile and the only thing they could tell me was that there was nothing that they could do because it has surpassed the 60-day period that we knew nothing about. I could go to the store and maybe get the bill taken care of by showing them the paperwork that states it would be taken care of.

We canceled our T-Mobile account when the contract expired. We had a cellspot repeater, so we requested a return kit and sent it back. We have UPS tracking showing it delivered. T-Mobile sent us a bill for the cellspot, claiming that we had not returned it, then issued a late statement threatening to send it to collections. I called and gave the tracking number to customer service who was able to look it up and verify the delivery, yet they would not credit my account. Customer service claimed that it was shipped to the wrong address, but we used their pre-printed shipping label to send the package, so if it went to the wrong address, the fault is purely theirs. They said that they would have to issue a search internally to find it and that it would take several days. I called back after several days and they said that the search would take 5 days.

When I first signed up with T-Mobile approx 5 years ago, I took out a plan for 2 lines that consisted of sharing unlimited data for approx 20 dollars a month. Throughout the years there was always a consistent monthly price I paid for their service, excluding monthly payments of new phones that I would purchase. For the past year or so, my monthly bill averaged around 160 bucks. Considering I have just purchased 2 of the latest Samsung Galaxy phones through them, that was a fair price I thought. Yesterday, I checked my account and saw that T-Mobile charged me 40 bucks on my last bill, bringing my new monthly payment to now, 200 bucks a month. I called them up asking for an explanation why.

Their reconnection fees are outrageous and of course the salesman neglected to mention them! The service is non existent in tons of areas! Poor quality connections! Internet usage shoddy in most areas!! I thought I was going to be saving money and due to all the nickle and diming and fees, it's more expensive than Sprint with 1/3 the quality! As soon as I can afford new phones somewhere else...I'm gone! I tell everyone I can that T Mobile sucks and to not get them! For the past 6 months every time I ask about the poor service, they say the system is being updated and will take a month to God knows when to get it fixed! I hate them! Do not get T Mobile no matter what the salesman promises you. I was promised they would cover my early termination fees with Sprint...6 months later they still can't seem to find my records and there isn't a live person in that department to talk to. I regret ever switching. Don't make the same mistake I did!!!

Last month I call T-Mobile while at the T-Mobile store. (You must go inside store to be able to reach them by phone without going to new accounts.) After 45-50 minutes the lady assured me that everything had been paid, I owed nothing, and that I would never have to speak to the vindictive, mean, and discriminating employees at the 164th store. I then went to Walmart knowing I would be able to keep number and bought a new sim card. My son had his phone stolen 6 days after I bought it, and I paid insurance on it. I suspended the line once I figured out how to from my phone a couple days later. I went into the store to pay bill and again in person told them about stolen phone. The guy said it had to be enabled to disable or something. That guy added data to the suspended stolen phone line at $10.00 dollars a month. Maybe when Jorge sold me 4 sims though I only had 3 phones, he just possibly liked phone number **. I did not get that number. But they still claim the mine son’s phone that was stolen ** as unsuspended and getting text messages.

I closed my account on November 23 when my bill was just paid. I had an outstanding balance of 160.00 for my equipment (galaxy 4 phone). I expected to have a bill for the 160.00 but my bill is 353.50. My bill of 153.55 was paid on November 23rd. I spoke to rep who essentially said I pay a months bill for no service because I closed a non contract account. As a consumer this is like paying a fee for closing an account. They said it is in the terms and agreement that you pay one month service changes. I could not find any such agreement. This is unacceptable and should be looked at through the consumer protection bureau.

I have had four different phones and every time I need to get another one I am told I will not be charged for this phone. My husband and I have been with T-mobile since 2005. We have been misinformed and hung up on and lied to, many times.

T-Mobile is the absolute worst mobile service carrier and domestic provider in the Northeast. Just think for a moment. A company willing to pay off your early termination fees, give huge discounts on today's newest devices, unlimited (throttled data), give away the bank for millions of new activations... instead of adding more towers, RF repeaters and adding better area frequencies coverage... is looking to do ONE THING. Get Higher Valuation based upon active customers, monthly and pre-paids/ MVNO's. Legere is not legit. He builds up companies to merge or be sold at higher valuations than reality. This company has the lowest profit margins and the worst coverage after 16 years in wireless! They are the worst mobile company, unless you live in the big city, near airport, business hub or medical facility. Try leaving the immediate suburbs or major populations... data, voice and text is terrible.

I purchased a new HTC one m8 in August 2014. I have had several problems with the device and network. On 11/17/14 the problems with the device started getting worse and by the 19th, I was unable to make/Receive calls, texts were unable to send off and on. I called T-mobile when I was able to complete a call (I think it connected via wifi) calling has been in and out, mostly out. T-mobile sent me a replacement device (same HTC). I was told by the rep they were out of stock but would receive the device within 4 days. This was on 11/19, I received the new device on 12/5 and activated it on 12/6. I discovered I still had the same problems and contacted T-mobile via twitter @tmobilehelp, I have spent countless hours tweeting with them trying to get them to send a different device after they confirmed it was not a service related issue.

T-Mobile is the ** telecommunication companies I've ever come across. I went to the store to add my line in to the family plan. The staff there charged me 20 dollars. And I've paid 20 dollars transfer fee. I've already paid for the November bill in the family plan. Now I received a call saying that I have overdue. It turns out that they still want me to pay for my previous plan. I've called the customer service and they just kept transferred me to other department. Their answer is that I am not in that family plan. “Are you serious? I've paid for 20 dollars to transfer and paid for that bills. Now you are telling me that I have not been successfully added?” Their customer service is like a nightmare for me. I have to repeat my name, password and my problem dozens of times. For many times, they can't identify what the problem is - just keep you waiting and transferring with very arrogant and bad attitude. If you are going to suspend the service, I would definitely transfer to other companies. There is no point of spending a hundred dollars on these ** bills.

I switched over to T-Mobile from Sprint under the impression T-Mobile would pay for my cancellation fee like they advertised. I sent first request and it "wasn't received" by Sprint so I was sent to collections, which I've never have before. I had to pay it off myself. I submitted second request online and it was denied. T-Mobile sent an email requesting additional info and I didn't get it. Because I didn't respond to the email within 60 days they refuse to pay the fee. I even spoke to Michelle who is the supervisor in the "Early Termination Dept" and she wasn't helpful at all! I was on hold for over an hour and was transferred multiple times to people who didn't know what they were doing and would send me back to the main menu. I would've never gone to T-Mobile if I knew this was going to happen. I feel they should've paid for it no matter how much time has passed. I am EXTREMELY upset and will tell everybody I know not to use T-Mobile. It's very unfortunate that I have to stay with them till I can pay off my cell phone. T-Mobile is AWFUL!!!

Problems since I 1st started with them... Not the phone, or phone service, it's their customer service. Worse than Bank of America. Set me up with wrong plan, 2 months. 3 calls to fix. They are constantly texting you for reviews, but they don't really care. 2 1/2 years later I changed plans, still can't get one of my family phones unlocked... 1st request they did not complete, 2nd request I received an email indicating I have a bill, so they will not unlock & I will have to request again once it's paid. I have not received a bill, never paid late, & they shut off the online access. Honestly, what the heck are you paying for? Will never return to this carrier.

1. There's no email approach on T-Mobile's website to file a complaint/suggestion; 2. There's not enough T-Mobile stores in Dormont/Pittsburgh area; and 3. I don't like the touch screen tablet billing process at the stores. I think it should be the customer's decision.

If there's anyone out there that is having difficulties using their phone after you have purchased a note to Galaxy Note 2 or 3 and your phone is not working properly after a year, please band with me so that we may file a complaint against T Mobile and Samsung. They decreased the productivity in the phone after a year so that we may purchase another one. It is unfair to the consumers that we pay six or seven hundred dollars for a phone and after a year it no longer works properly. I purchased this phone brand new and was able to use it throughout the entire house or anywhere I go. Now I'm having issues with my phone and receiving phone calls text messages etc. They are wanting to troubleshoot the phone so send a signal to the phone. Well if they can send a signal to work to the phone, they can decrease the signal so that it may not work properly. Consumer please respond.

I placed an order (# **) on November 4, 2014 and after waiting over a month for my phone, it has not arrived and T-Mobile has already charged me for the phones. I tried to call t-Mobile to resolve order and ended up on the phone for over 1.5 hours and got transferred over 7 times. The customer service was horrible, if an agent doesn't know what to do they just keep transferring you and I have to keep repeating my problem over and over again until someone can help me.

Had service for 6 months with a flat rate plan, hence the word flat rate, but every month they overcharge me so I have to call in to fix it and they claim it's computer issues. Come on, every month and on a flat rate plan. Then customer service on the 611 dial don't know anything. 99 percent wrong info and very rude. And not to mention their cellular service and data service is very bad and their excuse is that they are upgrading their towers. I can keep going with the more of their bad service overall. Use at you own risk.

I spoke to a nice salesperson on the phone. She sold me an expensive phone and a plan, and charged me $485. I got the phone four days later, and hated it. I contacted TMobile, and experienced their terrible customer service for three hours. I realized I was dealing with a company that would agree to anything, tell you anything, and after they have your money, you get NOTHING BUT GRIEF. I never activated the phone. I never turned the phone on. I returned everything the next day. Yep, I owned it less than a week, and returned it. TMobile will take your money out of your account within minutes of gaining your approval, but it will take months to get your money back. First, they will credit your account within 30 days, as required, but NOT ALL YOUR MONEY! Nope. They also have a "security deposit" tucked away in another account.

Mobile sent email for free WiFi app. Have been charged 10.00 per month for two months. Asked them to remove and have not.

T-Mobile already corrected the error on my service plan this morning. It looks good now. Thanks.

I am upset about a tablet order I placed about a week ago... so miscommunication happened with the order and I called today to get it straightened out after I went in store and found out we had a problem. The representative assured me that she would fix the problem and send me the tablet I ordered which is a Christmas present for one of my kids. When I never receive the email to finish the order I called back concerned. Upon talking to another representative to tell me that I couldn't do anything, that they were all sold out… and there was not a way she could have saved the situation either. So I was lied to and now my child will not receive that tablet... I'm highly upset that that lady talked to me for 30 min acting like she could help me when all along she was lying and she even said she talked to her supervisor. Needless to say I will no longer be associated with T-Mobile - very unprofessional how I was treated...

We had a couple of T-Mobile's "Pay-As-You-Go" Legacy accounts... no contract, no statements. A few days ago, we contracted with AT&T Wireless, and AT&T performed a routine deactivation/cancellation of our T-Mobile service so we could port our existing numbers to AT&T. We called T-Mobile's billing dept. the next day to check on our account credit balances ($100+), and were informed they would forfeit any credits due our cancellation. The only alternative we were offered was to assign the credit to another T-Mobile customer. This is common THIEVERY... It's our funds, not theirs! Apparently, T-Mobile thinks its customers are just captives, and subject to their internal rules. We signed no contract, and expected a full refund of our credit balances, just as we would have from any legitimate business. We've filed complaints with the California Public Utilities Commission and the FCC.

I've been a T-Mobile customer for a couple of years now. Two months ago, I decided to upgrade from my old iPhone 4 to iPhone 6. Since then things were getting progressively worse and worse.. It took HOURS to do all the papers and make all the transfers. The representative at the store ordered a wrong phone and we had to redo most papers. He also put a $10 monthly service on my account that I did not ask for, which I later had to cancel and call in to get my money back. I had $70 left on my prepaid plan which T-Mobile refused to transfer to my monthly plan (should have read the signs and left right then...) So that money was essentially lost.

I went to T-Mobile for an upgrade from iPhone 5 to Galaxy S5 in July. I was told that I qualified for 0 money down. I was so excited that I did not look at the actual contract. I decided to trade in my iPhone 5 which gave me a 200.00 credit. I owed a balance of $160 on the iPhone and decided to use the credit to pay off the iPhone. The following two billing cycles I saw that I was being billed for both phones so I called in. I was told by the rep that it takes 3 billing cycles for the credit to show and what I have paid so far would also go toward bill. It is now November and I was still being billed for both phones. I called again and was told that they have not yet received my iPhone. I was so frustrated that I decided to go back to my contract. Lo and behold, I see a $120.00 down payment on the Galaxy S5!!! The rep at the store located on 96th street and Broadway in the city repeatedly told me it was no money down!!! If I knew there was a down payment of $120.00, don't you think I would have made it in order to pay off the iPhone 5? I don't know where to turn!!!

T-Mobile couldn't just let me go as an unhappy customer, insisting I owed more money for substandard service. I am now left with the impression Amsher (Collection Agency) and T-Mobile are insisting the stated inflated-amount owed is correct, however according to my updated credit report- as a result of this inquiry- Amsher states the "original amount owed" is actually $183. That appears to further demonstrate my consternation with the overall billing validity and what is actually owed. Per T-mobile's detailed response, my first response is why was the amount of $658.21 only brought to my attention once in collections from Amsher? When I cancelled my account, I was left with the impression my balance was paid in full per my conversation with the T-Mobile call center.

I signed up with T-Mobile with 3 lines. I received equipment on first line but there was a backorder on other phones. I decided to cancel and not wait for the other phones. I called, she stated to return the phone I have, she would cancel the other 2 orders and once they receive the return the account will be cancelled. I've now received 2 bills and a suspension notice for service that was never activated. So I began this horrible journey of calling T-Mobile. On my first 2 attempts they stated they had to transfer me and I was disconnected. On the second attempt the gentleman stated the account was never canceled and he had to transfer me. I protested stating I had been disconnected twice before. He stated if I want this cared for he would need to transfer.

I open account with T-mobile. They send a junk phone that would not work after a week. They charge $150, call it deductible, took a few days to returned their junk phone back. Now they say I have to pay $700. I think they are going to kill their customers this way.

I've been experiencing many dropped calls of late in Honolulu as have my local T-mobile friends. I use a LG Flex with current os. Also, invariably when I receive a call while on another call, it disconnects the call I'm on. Yes, I've talked to T-mobile and to LG and each blame the other. What gives??

I paid T-Mobile off at least 3 or 4 years ago. I recently checked my credit and it now shows that I still owe them 500 dollars after I have already paid them off. I do not understand it and they will NOT be getting a penny out of me. I sincerely hope that this company gets shut down for all the crap they are putting people through.

I been paying a bill for two months for something, I don't have internet and between Walmart and your employees don't know what they are doing because they deleted all my pic and they are not replaceable and I'm very upset about it. I want my money back or take off my bill. Can't get anywhere on the phone.

I recently upgraded to the Galaxy Note 4 through T Mobile. When I upgraded they told me when I used their jump program I would be able to get a $200 credit from my galaxy s4. Yet on my bill it still shows the original purchase price as amount due, I download movies on my s4 I was able to get up to 3 megabytes per second, on my note for which is more than one year newer, I can't get over 50 kilobytes per second. T Mobile says it's a Samsung problem however T Mobile sell Samsung products so it's basically my problem, to have to pay $131.24 a month, get terrible service, and other lack of customer support. Stay away from T Mobile, I don't know who they paid off to get a higher rating than sprint, but that is obviously a lie on T mobiles part.

In September 2014 I contacted T-mobile to notify them that I am not receiving calls/texts and have no receptions in LA where I am living. I asked the representative to either compensate for not having services or I will transfer my lines to another company. He told me he will send me a transmitter for better services. I told him DON'T since I wanted to transfer my line. A week later, I received a box. I called T-mobile back and they said they will send me a return label. They never did. I called them again 2 weeks ago and found out my account is with the collection agency and I have to pay $340 to clear that. I told them this is wrong and I will not pay. They said they will report it and will ruin my credit. The collection agency told me T-Mobile will not take back the transmitter. I called T-Mobile and spoke to 3 different staff, explained over and over that a box was sent to my address without my authorization, and spent over 65 minutes but they all told me "I am sorry."

This outfit sucks. I am changing to at&t, no signal yet you can do all the games, social work etc. I WANT A phone reliable to do business, I am a contractor frustrated with T-Mobile.

I was a t-mobile customer for 10 long years. The first 7 were fine. I ordered a smart phone 3 years ago and things went downhill from there. I could not get service on my phone. All of my friends using other services were using their phones just fine. After several calls and attempts to replace my phone, they offered me a cell booster. I told them I didn't want it and they insisted. They mailed it and said it was mine free of charge if it didn't work, keep it. When I received this bulky piece of equipment I called them and told them I didn't want it. Again, they said "keep it" and convinced me to get another phone which extended my contract. The next phone didn't get coverage either and I was forced to wait for my contract to end before I could move on to another service.

We were T-Mobile customers for 10 years. Starting about a year ago, our service quickly went downhill - couldn't make calls, receive calls or calls were constantly dropped. I actually lost business over their lack of coverage due to calls I never received. After trying to give them a chance to resolve the issue, we finally just gave up and switched to another provider. We wrote them to ask how to return the phones THAT DIDN'T WORK! No response there. We didn't feel that we should have had to pay any of the remaining balance on our account due to the lack of service we had received, but they threatened to send us to collections. So, we agreed to pay the service bill but told them we wouldn't pay the remainder of the device charges because we wanted to return them.

I paid all my bills due weeks before they're due. I left them because of their company is full of idiots. I ported over to Sprint. I get find out a few days later and after some research, my number was recycled and given to a T-Mobile customer. Now two people have the same number. I'm so glad I left T-Mobile. They constantly call me and not say anything. I call them back and they greet me with a "Thank you for calling T-Mobile Store." I told them to stop calling me and texting me because I am no longer their customer. It been 2 months and they still call me. EVERY ONE BEWARE. YOUR NUMBER WILL BE GIVEN AWAY TO SOMEONE ELSE AFTER YOU PORT AWAY FROM T-MOBILE.

We moved to T-Mobile in January of this year. From the beginning T-mobile has not been able to bill correctly. They have over a period of 7 months overcharged my account over $700.00. Like a idiot, never sat down and looked closely. Well just recently I did. It's pathetic. We have been charged for 2 phones we have never owned and equipment charges over double the cost of the phone. The contract price on the phones are $25 a month, I have equip charges of 60+, what the hell other equip could it be. Nothing. Then this month they suspend my service for non pay. After I have been on the phone over 5 hours so far, trying to explain their business to some non-English speaking person. Only to be transferred to customer service. I thought I was talking to customer service.

I've been a loyal customer with T-mobile for about 12 years, when it was still VoiceStream. Anyhow, last year the day after black Friday I purchased the first Samsung Smart Watch. After 10 days I returned to the return center in Texas but never got my money back. During the time I spoke to numeral support personnel, one after another told me to wait 30 days after 30 days. In which I complied giving the great customer service I have always received. I had provided the shipping tracking number from UPS and the order number of the watch. Almost a year later, I still haven't gotten my money back. With each call I made, instead of getting my problem result, I'm was offer to upgrade my data, extra services, and more. Can anyone help me? Thanks in advance.

I had t-mobile as my cellular phones company for about 2 1/2 years. I change to metro pcs for the hot spot internet... I went to the store to purchase a phone card to pay my bill. I mistaking pick up the wrong card. I wanted a metro card ..so now I have a $50 t-mobile card that I cannot use. I try to get a refund from the store, they say no refunds. Please help me. Thank you.

New T-mobile customers just be aware that you will be charged more than what is your projected, for me it was at least $10 more. I bought a T-mobile family plan $100 for 4 lines. What was calculated and know that there is going to be an additional taxes which would come to about $108-$109/month for the 4 lines correct? Wrong. They charge you $108-$109/month (4 lines) and on top of that there is some kind of additional taxes &charges for each line ($2.44*3, 2.62*1) adding about $9.76 for 4 lines. Instead of you paying $108-$109/month you would be paying $118.38/month (actual was $118.48/month). Next problem, the individual line taxes is based on which state, city your got the number and not based on which state you use the number. Because I called and asked about this information they reduced 10 cents. I was a happy T-mobile prepaid customer paying only less than $54 per month and additional 2 pay as you go lines. If you are a prepaid customer don't even think of moving to postpaid plan.

Well my issues started on Oct 10th, 2014. I tried to view my account information from the t-mobile account info widget on my Samsung Note 3. I noticed then, there were unauthorized changes and charges to my account. That was the last time I was ever able to view my account, on my phone or online, it would give me "Error msgs", or tell me "the web page had been permanently moved". So I contacted t-mobile customer support. Told them I seen the unauthorized charges. They said that they corrected it, changed it back to my regular data plan of 91.99. I told them I wanted the matter investigated, so they said they would escalate to the fraud center. Yes my plan was back to normal, but my Note 3 sure wasn't!! I had problems getting online, and then noticed someone had made unauthorized purchases on my Google Wallet. They rented TV shows I had never heard of.

Their customer service is awesome. They'll fix any unknown/errors in charges I receive and they're upgrading my old grandfather plan to be unlimited everything for every line I have w/o extra charges. :)

Five months ago I signed up with T-Mobile. Not a contract they said. After signing paperwork was told were really paying for the phones for 24 months and if you want to cancel you will still owe the remaining months. False advertising. Next our service is next to none. When speaking to a representative at T-Mobile I was told, "your area is not a good place for pick up at this time, sorry." Two months ago my granddaughter lost her phone on my T-Mobile account. Remembering the sales pitch quoted as "if you lose, damage or have any issues with a phone it will be replaced free." Called T-Mobile told, "no, the charge will be $175.00 to get a replacement phone." Now she has no phone. The worst customer service ever. Prior to T-Mobile my service was with Verizon, 17 years. Now I have 19 months to have no service with T-Mobile. Customer service is of no help. Any suggestions?

I recently went in to a local T-Mobile store to talk about my problems with signal strength on our phones at our home. I was told if I bought a T-Mobile booster my problems would be over. I have had the booster installed in our home now for two weeks, and have had little to no improvement in phone reception. Today, as I write, we are showing full strength at the booster receiver, but can at best only find one to two bars of service on our phones. Internet and tethering is just as frustrating for us, and I am at the end of my rope.

On 11/14/2014, I notice my incoming calls on my t mobile service was not current. When I went on my phone and tapped on to (calls), I noticed under today for incoming calls, the date was 5 days past the date, was not current with the date of the day, which means I am getting late notification incoming call information (days late). This has been going on for months. When I brought this problem of concern to t mobile, the t mobile tech told me I had to reset my phone to correct this problem with (their) service. I was given instructions while on the phone what to do. I ask the t mobile tech, "Will my information be saved?" after I was told by the tech to tap on back-up. "Yes" the t mobile tech said, "your information will be saved after doing a reset." After doing so, no!!!! All my information was erased!!!!

I had their service for years and decided to change provider. I don't like the idea of paying full price for a phone so I went to Verizon, plan came out to more data and just a 20 dollar difference. Problem was when I switched, T-Mobile will charge you for the full month if you cancel your account before your cycle ends. Big ripoff.

Having to cancel bunch of services after having to move out of the country early this year. This is the only company that continues to hassle me with monthly bill statements for a remaining credits that they owed me. I phoned months ago asked them to cut me the check so I can be done with them. Nothing happened and still receiving statement from them to this date. Very annoying when dealing incompetent people. Many services that I had to deal with was nothing like this. Just needed a phone and was done.

I am currently on the fifth hour on the telephone trying to get my T Mobile account established after many years of being a Verizon customer. I am 62 years old and my experience with T Mobile has, bar none, been the WORST customer experience I have ever had. The process they have to treat customers is so convoluted and complicated that no one representative can be responsive for the whole process such that you are passed from person to person, repeating your story and your account information over and over. I am seriously contemplating going back to Verizon because, honest to God, these T Mobile people are inept.

I have three lines, none of which can download, view a video or use the internet. Speed test checks out slower than dialup anywhere from 17 kbps to 118 kbps, several trouble tickets closed with no notice and nothing solved. My area show it's an excellent 3G area, my phones show a 4G with 5 bars, what's wrong with this picture? I have spent several hours on the phone with reps. and tech support, none can help, all have different excuses. Not 1 of my trouble tickets has been resolved or have notified me of closing t mobile. For a large corp., seem to be looking out their belly button. They are the worst provider of cell phone service I've been with and now leaving. Good luck to who ever stays with t mobile.

I have got the notice by postcard from T-mobile, saying that due to being a long term customer they will migrate my service to the current new service without additional fee. First I did not believe that T-mobile offers such a sweet deal so I called back to them and asked the representative whether it is just a joke multiple times. They all answered me Yes, it is true as a part of loyal customer appreciation and told me the specific date for the migration, Plus, they told me that if the migration did not happen that day, please call them back.

I owned two T-mobile phones, both 3G and both worked. Both had to be replaced through insurance after paying $90 co-pay to insurance company. We did not get equivalent phones but got 4G phones that never worked. I am handicapped and my son was going off to college and he could not call me from his orientation to be picked up even though the motel was several blocks away. All other service carriers' phones worked and a friend loaned him his phone. Numerous calls were made holding the phone up in the air, outdoors, to a 5Fix line where I left multiple messages. I made a trip to a T-Mobile store to get 3G phones but could not get any. The last straw was no service during an impending hurricane and no one had come to the house as promised to install a signal booster.

I found out that the 2 brand new phone and charged for full price was noted in my account as a pre-owned. When I complained to Tmobile rep. in regards with this saying that the phone is brand new. I asked that how come that when I viewed the record of this phones were noted as a pre-owned. (I also took a photo of the detailed on this 2 phone so it will serves me as a proof in the future). The rep. file an investigation and she said that the confirmation will sent thru email. I did not get any email confirmation so I called the next day to follow up for this issue, rep. telling me that the phone was new on the first time it was been sold to me, because after my complain they updated the my record as new on my online account. Nothing anymore show you can see the word preowned in my account. I asked how come the phone when it was first sold in my account showing that the phone was showing as a pre-owned. After complaining about this, they updated the phone purchased record as new.

From 8:30pm on could not contact anyone by phone. All calls failed. This is not acceptable when it is your only phone to make emergency calls.

I've lived in 3rd world countries where numerous calls are dropped in the middle of conversations or telephone calls can't for whatever reason even be made. This is T-Mobile! T-Mobile is a huge company which doesn't know its tail from its head. Very difficult to find anything or anyone who knows what they're doing. Actually one person says one thing & another T-Mobile employee says another. This company needs to move to Russia, The Sudan or perhaps Iran where they know how to deal with ineptitude of this magnitude. Billing is a joke. I was billed outlandish amounts for months until I complained, lol...

I have been a T-Mobile customer for 12 years. After moving 1 mile down the road in my current location, we began experiencing coverage and connectivity issues with our service after living there for over one year. We were also in the market for new phones, as ours were more than 4 years old. We contacted T-Mobile customer service to discuss the closest cell towers around us (ironically 1-2 miles down the road in either direction). However, one tower is still a 2G… really in this day and age T-Mobile has yet to upgrade their towers? The other one, a 4G tower, but we were not close enough to pick up that signal CONSISTENTLY. I do not live in a wooded area. In fact, I have an open yard and still couldn't get service. This resulted in dropped calls, no ability to contact any emergency assistance, etc as we couldn't get a signal to make any outbound calls.

I started my service with T-Mobile on 9-13-14. On 10-5-14 T-Mobile sent a text message saying I'm about to lose service because my bill was past due. I told them it's not 30 days and I started service on the 13 of last month and the salesman told me it would be due on the 13 of each month. They told me my billing cycle starts on the 13th but my money is due now on the 7th. I told them I would take legal action, they adjusted at that time. It happened again. I'm paying for 30 days of service but only getting 24. They told me I had a difference of $6 due but I paid my bill in full. If T-Mobile do this to all their customers that's a lot of free unearned money. I paid for thirty days and them to honor it. They gave a ten-day grace period to pay added on the six dollars. I have the money but refuses to pay what I don't owe. I will seek legal action. There should be a class action suit because I can't be the only one they're cheating.

I started an account. 2 days later I decided the service wasn't good and the data was slow. For this reason I returned the phones and expected to get a refund based on the sales rep that said I could get the refund if I was in any way not happy.

Nothing like getting screwed. Don't believe that they will pay off your contract with your current provider... They try to check your credit with people you can't understand, after an hour and 4 non English speaking people later. Now with no credit check, they tell you that "we will do a no credit check account." This way they don't have to pay off your contract. They don't tell you this. They string you along, "Sorry we lost your bill. Can you bring another in?" "Oops lost that one. Can you bring another in?" Ok this time we will mail it in. By this time 14 day to return phone has passed. Customer service just sorry you to death. So I was lied to and screwed over for 4 phones I'm stuck with. Since I put out 960.00 on 4 phones, I really don't have money to go anywhere else.... Don't fall for this. Larry at T-Mobile is their boss who did this to me. I would like to talk to Larry; no one can tell me when he will be at work.

Nothing like getting screwed. Don't believe that they will payoff your contract with your current provider... They try to check your credit with people you can't understand, after an hour and 4 non-English speaking people later. Now with no credit check, they tell you that "we will do a no credit check account," this way they don't have to payoff your contract. They don't tell you this. They string you along, "Sorry we lost your bill, can you bring another in?" "Oops lost that one, can you bring another in?" "Ok this time we will mail it in." By this time 14-day to return phone has passed. Customer service just sorry you to death. So I was lied to and screwed over for 4 phones I'm stuck with. Since I put out 960.00 on 4 phones, I really don't have money to go anywhere else... Don't fall for this. Larry at T-Mobile is their boss who did this to me. I would like to talk to Larry; no one can tell me when he will be at work.

I am extremely disappointed with T-Mobile. I order the 2 iPhone 6 on September 29,2014. The orders were supposedly good. A week after I placed the order I called because I only got one text. The customer service informed me that one order was cancel because I didn't do the auto sign which I did because I have the confirmation email. Then they told me I had to place another order which I did and did the auto sign with customer service on the phone. I called a week later because I didn't get the text and they told me I had no order placed. At this point the customer service said she would see what she could do for me. She looked into all these option and then just said sorry, that she would have to place a order again in which we did.

Every time I try to log into my T-Mobile account, I get the error message that "Sorry we do not recognize that combination of username and password. Please try again. Or reset your password." I opened my T-Mobile account on June 14, 2013. I have had this login problem since the beginning of my account with T-Mobile. They are quick to ask you to pay your bill when it is due, but so very very slow to correct a simple problem. I spoke to LEO a Tech rep. a week ago today. He mentioned the problem as something many other T-Mobile customers are having now. I told LEO that I would not pay my bill until I heard back about the service tag dated 26 Sept 2014. I was told then that in a week I would hear back the results of the service tab. I also said I would not pay my T-Mobile bill until I heard back from them. As of 8pm 2014.11.05, I have not gotten a response from T-Mobile.

In 2006, I went online to pay my monthly statement ($50.00) I agreed to auto pay, yet the next business day T-Mobile withdrew ($350.00) from my bank account. Immediately, I called to speak with a customer service representative who informed me that based on my current usage they CAN bill you in advance for "unused months" and that I agreed on this, because I signed up for auto pay. I dropped them altogether after disputing, and contacted my lawyer. However, my child signed up with T-Mobile in 2009. She had their service until Dec 2011, her second edition Razor cellular phone broke. She contacted them, the representative said because she was no longer on a contract (it expired the year before and was paying monthly) T-Mobile would upgrade her to a $65.00 a month plan. She canceled, her "monthly" billing and received confirmation from the representative. However, for the next year T-Mobile has sent their "in office" creditors hassling her, she doesn't owe the company a dime. Her phone broke, she canceled her "non contact" service and paid and received an confirmation. Following the harassment, she's spoken to 3 representatives, they've agreed, T-Mobile doesn't like losing their customers and do this frequently.

First, and foremost, I commend all the customer service reps I've had to deal with over the years, all have been extremely professional and helpful as best they could be. Unfortunately, I have very little confidence in T-mobile the "company." Recently I had to have an Iphone replaced, no problem, paid the fee and received a new phone which did not work. Received another phone and was told the non-working phone did not have to be sent back. Received a bill today for over $600, why, because I am now being charged for the phone that was not sent back, and because it's over the 45 days time limited I have to pay the full amount for the phone. What is more upsetting is the rep insisted I received several alerts informing me the phone had not been received. When asked what number were the alerts sent to, the rep stated a number other than the "primary account number." Needless to say I flipped. Unless you can identify yourself as the primary account holder there is nothing a rep/manger will/can do for you. Yet, an issue as important as a phone not being returned the company does not/did not notify me, the primary account holder, and I am now expected to pay to the tune of $600.

My phone went black on me so since I'm a prepaid customer I was told that I have to mail it to T-Mobile and wait for about a week or so for the replacement phone. So finally received the phone today, it's a refurbished phone with no battery, charger or back cover which I sent in original box with the phone because no one at the store bothered to tell me not to send anything but the phone itself. I just got off the phone with customer service so they said they will do a research on where all of my accessories went then will notify me by email! You might think how stupid she is sending the whole thing but yeah that happens but that's why the people at the store should be trained to explain regular people what to do in this kind of situations. So basically I can't even sell the phone since I don't have an original box neither any of the necessary accessories. Brand new phone that I got 4 months ago cost me $780... Beyond upsetting situation. Don't even know what to do now.

I bought an IPhone 5 from T-Mobile Store 3001 El Cajon Blvd, Ste 102 San Diego, CA 92104 (619) 521-1069. A week later I return the IPhone 5, and I have not get my money back yet. It has been over three months. I have contacted the store several times. I even took sometime off from work and I came to the store and still nothing happened. The end result, I still did not get my money. The store manager (**) told me that he notify the General Manager ** already. The bottom line, if I don't hear back regarding this issue within the next two days and make sure it is resolved, I am going to proceed with a Lawsuit and I am going to mention how bad is the service. Also, I am going to mention the above names in the Lawsuit. I will be suing for IPhone 5 price, days off from work ($60/Hour), negligence, other things.

I was a loyal T-Mobile customer for years. I recently moved to an area that has no T-Mobile service. I switched my service to a different carrier, and hoped T-Mobile would eventually have service here. I had 5 lines, and own all of my phones. I was month-to-month billing, no contracts. I tried to time the switching of the service to land at the end of a billing cycle. It did not work. For the 5 lines, the bottom line on my bills was $153.00 each month. It had been that amount for at least 6 months. I received my final bill dated 10/18/14, for roughly 1/2 of a month, and it was $163.91. That is MORE than any of my previous bills for an entire month of service. I spent hours with customer service trying to get an explanation, and have received none. I have spoken with supervisors Chris, and Cedric (neither of whom have a last name), and both of whom work at a undisclosed super-secret location (site 114).

I was baited into switching to T Mobile from Verizon (not due to service problems) as it seemed like a good time. I needed a new phone and their "promo" led me to believe my monthly bill would be cheaper and the trade ins I gave would give me a discount. I had service problems immediately but could not leave my mother I was solely responsible for. I made several calls with nice customer service but nothing resolved. I explained I knew it was a coverage issue. In this process I realized I was charged (actually higher price for Samsung Galaxy4 and their Wifi that I was now responsible for) if I wanted to switch carriers. My bill was actually $10 higher than with Verizon. I received NO discount for three devices I gave them. My mom passed away in July. I went to the store I initially did business with only to have the manager be very rude and condescending. She basically repeated same thing and said my coverage on map showed excellent service! It didn't and doesn't!! I have dropped calls repeatedly, I'm not able to make or receive phone calls, and can't send texts! This happens in various places and at different times. Mostly! I can't rely on phone service from home where I need it most! I'm not out in the middle of nowhere.

I called T-mobile to inquire about setting up a hot spot on my phone. I was given the billing info for adding more data to my unlimited data plan. I asked about an outside device that I could use and get billed as I used the data, since I probably wouldn't use $120/yr worth of data. I was told they have a broadband device that is usually $10/month, but there is an in-store special this month and the broadband is free for year. I just need to go to a store for the deal. I went out of my way to get to the store. Once there, they knew nothing about the special. We called the service line and was told the service person I spoke to gave me the wrong information. Isn't this like bait and switch? They should have at least honored the deal quoted, but all I got was an apology. T-mobile is sounding a lot like Verizon. I am very disappointed in how they lied, then just blew me off with an apology.

T mobile added a second line, and additional charges on that line, for a SIM that I never requested, authorized or even received! I have a $50/mo plan, but somehow my second bill is $250.. After one month of service with T-Mobile I'm switching providers. Previously used Verizon for 8 yrs; so going back to them or AT&T. Their customer service is sure to play the put you on hold and transfer you until you hang up game. I wish they could be rated zero stars, they're really that bad.

I had a Family Plan, 4 phones. Over the last two years I've had endless problems with billing and spent dozens of hours "fixing" their errors. Once my contract was up I cancelled service September 9, 2014. But I was billed for two more months! "We can't cancel until the billing date October 9". BUT they don't tell me that until end of October. Meanwhile I've given everyone another carrier and no calls are made on T-Mobile from Sept. 9.. On top of that I'm billed all of October! What was a $85.64 for Sept. 9 ended up a $345.00 bill.

BUYER BEWARE! I purchased a phone online from Washington. My son was in Wisconsin. He got his phone and 2 months service and I came to see him. The phone sucks, period. It never makes a call, and it's a Nokia with Windows, a nicer phone. Every call, or every text, says "no service" but you shut it off and restart it and it works. For one time. One call or ONE TEXT. That's it. After one month, it shut down. It never worked right in the FIRST place. But after two weeks of Walmart visits with proof I'd paid for my service and phone, I finally got a "free month". But that was from Walmart, not T-Mobile, the ones who were paid for a month without giving it to us.

I pay $10/month for JUMP, which allows me to JUMP up to any new phone every 6 months and buy back my old phone. 7 months into program, I chose to UPGRADE to IPhone 6 online. Sent me iPhone and saw 2 monthly charges for my S4 and IPhone! They told me I didn't do JUMP, just upgrade, even though I didn't add the S4 to another line. Can I send my S4 in for the JUMP? Nope, I'm told to send new iPhone back, wait till get credit and reorder. Go to brand new T-Mobile store, they have no iPhones, so told me might as well order online. After receiving notice they received 1st iPhone back, I went on line and made SURE that this time I chose to JUMP. RECEIVED IPHONE BUT NO RETURN LABEL FOR S4? They told me I didn't select JUMP again!

We moved from AT&T to T-Mobile 4 months ago. We kept losing calls and had problem after problem with 2 out of the 3 phones. I tried to cancel our account while I was traveling when I had no service 6 days after signing up. The manager refused to take my phone back. I still had 8 days to cancel the service. Long story short, after 30 some phone calls, I'm not making this up, they finally agreed to take the phones back. I shipped them back to T-Mobile using a prepaid label. I put all 3 phones in the same box. I found out last week that one of the phones was not in the box, and now T-Mobile wants over 700.00. The UPS store that I sent them from had cameras. I showed myself putting them in the box and the box was taped very well. I am now in the process of fighting to get them to release us from this bill. The store we went to also opened a fraudulent account using my SS number.

T-Mobile is charging TAXES twice for the 4 Line plan of $100. This 4 line plan makes up four lines of $25 each, and again charging TAXES on each individual line. Moreover, the tax rate is different and inconsistent with state, local and federal laws.

I was a customer with T-Mobile for over a decade. I started with them back when they were VoiceStream. I completed a contract period with them and transferred 3 of 4 lines to another carrier in Sept of 2012 because I wanted to get iPhones and T-Mobile wasn't offering them at that time. I told them to cancel the 4th line. About 2 months later I get a bill and call to find out what's up. I learn that they left that line active, which had been an add-on $10/mo line and was then rotated up as a primary line at $100/mo. I explained that we had moved 3 lines and killed the fourth line and the rep said they understood and would get it fixed.

When you transfer your service from AT&T to T-mobile, be sure to prepare to pay your early termination to AT&T or any other carrier. Because after you receive your last bill from AT&T or any other carrier, you have to submit your request online by attaching your final bill to T-mobile, and it will take 8 weeks to get that processed. I'm paying $800 to AT&T for etf, which I will get reimbursed in stupid prepaid card which is worthless. So make sure before you transfer the service ask them.

I was with Sprint for a few years. I was dropping call left and right, my internet was slow. All in all, a bad experience. Sprint reached out to us with a business plan, $20 a line. Aside from being half the price, I don't drop calls anymore and the internet actually works...

Called customer service at T-Mobile today to initiate a new cell account. After many questions AND a credit check the person told me on the phone that I had to pay at $50 charge -- Because I have nearly perfect credit (808) which is better than 99% of all others, I inquired why. Person could not tell me and also wanted to charge me $10 for a SIM card!!! I signed up with Ting Wireless online -- no credit checks -- no person that does not know what they are doing -- no extra charges. Bottom line, I'll be paying about half of what T-Mobile wants for a starter account.

I left AT&T after 10 years - went to T-Mobile. What a large mistake! The internet service, the phone service are a farce. They told me I used 3 gigs in data in 3 days. When an identical phone doing the exact same thing never came close to that amount. They charge me $549 for a new phone and it is defective and they send me a refurbished phone and expect me to pay full price. I traded in a S4 that was new. They gave me $100 then charge me $549. When it’s deemed bad they give me used and expect full price. Not in my lifetime. When they give me a new phone I will pay them cash for the remainder of what I owe and close the account. They said they would give me the unlock code at that time. I will do it in the store and make it like a hostage trade because that is what they are doing to people.

I have not had any service on my T-mobile phone since October 19, 2014. I called tech support and everyone had a different opinion as to what was wrong with it and all seem to think it may be the phone. After the last technician had me wipe out everything on my system, they offered to send me a new SIM. This is a phone that was working perfectly and I can connect to the Internet using Wi-Fi, but can't make Wi-Fi calls anymore. The new SIM will have to be paid for since I do not have access to a local T-mobile store, where I would get it for free. I did some research online and found that this same problem is happening across the country from Washington state to Florida.

May 2014 we decided to switch to T-mobile (worst Mistake ever!). A few months later we bought a home and moved. Since August we have been without service in and near our home. They have sent two travel tickets to see what the signal strength was and the technicians came back with saying that there was not sufficient signal coverage but that in a few months we should have better coverage. I told the agents (called on 2 separate occasions) that it was unethical to be charging for a service that is not being rendered. I was told I could buy a signal booster by the agent. I refused to pay any additional fees just to get basic signal.

I'm paying T-MOBILE for service and we are not getting that from them. It's not a Tower in my area and we can't get a connection to the phones - but T-MOBILE is getting paid for something that they are not giving to the customers. T-MOBILE is Lying and I feel like they are Defrauding the people and on the backs of poor people. Today I found out that T-MOBILE was taking money for insurance for 10 months until the today. But they said that they gave me $16. I wanted to know who gave me & my daughter the insurance and not my wife phone - that I would never do. All 3 phone would have had it. I ask to hear the Recorded conversation back then. Please help me out. Thank you.

I'm very disappointed with t-mobile service every end of the months because first week wifi is okay, then almost does not working **. One day I wanted to pay my monthly phone payment but (my friend gave me that number just a week ago) I dismembered my number. I just gave to server, check my number, he checked. I paid $53.50 and l just left. Day after, my network did not work. I just shocked. I paid yesterday, why... I thought it should be working. I went to that branch in Arlington, Virginia. I met that server and I told my network does not work. He was paid my money, wrong number... OMG. He called customer service. It takes a long time. During the two day, my network does not work. Also I lost my job. He was very goose guy. I hate him.

I returned via ups 4 months ago to T-Mobile and I just got a bill for $750.00 and T-Mobile said they never got the phone, I called them and the rep said it was found in the warehouse but never logged in but now T-Mobile said I still owe the money as the time limit is passed. I sent back the defect at the local UPS/FedEx store and I should not be owing T-Mobile anything. I put the old phone in the box T-Mobile provided along with their labels and dropped it off so where it went from there is not my problem.

I've been with T-mobile for more than 10 yrs, it was great until just last yr In December 2013. Got The Galaxy s4 - started with no Internet, and then the calls keep dropping. I've even called emergency number and my called drop. I think this is BS, called T-Mobile so many times this year and they just keep telling me it's a freaking tower. I've got 4 replacement phones and they all had the same problem. I'm just going to a different carrier. They should just stop lying to the people and leave the BS.

I was interested in upgrading my phone to a Note 4 as I currently own a Galaxy S4 however I have been with T-mobile for five plus years & thru the years I've probably had two upgrades within having three lines on my account. I have spoken to three different department in t-mobile, lastly speaking with T-mobile consumer credit. I had explained my concerns as I was told with the first rep "We run your credit every 90 days." I was transferred to the second rep. "We run your credit only when you ask." Third rep in consumer credit dept. "We can not run your credit once you have an account with us, only for NEW customers." Ok so I'm upset b/c (1) in order to get the Note 4 I need to make a down payment of $500 dollars when the full payment of the phone is $700 b/c my credit score is based off when I first applied with T-mobile as though my credit has made major improvements thru the years. Now I'm waiting for Jay (supervisor) to call me back! Unreal!! I would think T-mobile would want to keep their LOYAL customers! Hmmm...

I have a samsung s3 that was no longer under contract bought and paid for. I intended to sell the phone since it was no longer in use. I contacted Tmobile, asked for the unlock code. Was told by the rep it would be sent to me in 1 to 2 business days. After one day I received a email stating it wouldn't issue the code lock because I haven't paid the monthly bill. I have been with tmobile since 2001 and own the phone OUTRIGHT. I owe nothing on this phone. The current bill status has no forbearance on this particular phone only on my active lines.

In Jan 2014 my daughter was given an IPhone 4s. It was a Sprint phone and being a tmobile customer Sprint would not unlock it. Tmobile offers to give to me 299.00 if I traded the sprint phone for one of theirs. I DID. And I to date have never been credited or given the 299.00 from Tmobile.. with many promises that my check is in the mail.

I have been a T-Mobile customer for about 14 years now and have had nothing but problems the last few years with call waiting, text and for 4 months with billing. I do not text and I don't want to receive text messages, but every so often I get one and have to contact customer service and have it removed, even though prior reps said they removed/blocked text service. I do not want call waiting, when I am on important calls and I don't want to be interrupted with the click, click of a waiting call. Every so often I have to call them and have them turn off call waiting even though it was supposed to be already off. Their excuse is that when they do updates sometimes things revert back to default.

My husband and I have dealt with MCM harassing us for nearly a year. They claim that we owe $800 to T-Mobile, when we've never even HAD T-Mobile. We've constantly tried filing a dispute, but it's always the same thing: they tell us they'll take care of it. We go a few weeks without hearing anything, and then BAM! Harassing calls and letters again! I had one particularly rude woman constantly interrupt me to say it was an attempt to collect a debt when I was trying to explain to her that we've never had T-Mobile. I don't know what else we can do, but I am NOT paying money towards something we don't even owe, not to mention we've never even had. If I could give them zero stars, I would.

This could be one of my worst customer service experiences in my entire life. I ordered the iPhone 6 on Sept 12th and received it Sept 19th on the release day. After activation it turns out there is zero to one bar at my house so I had to use wifi to send and receive texts and make calls. When I went to work the next day, there was mostly no coverage but occasionally one bar. No big deal right? I mean it happens and not every carrier has good coverage everywhere, this is the case with my area. So just return the phone right? Get a refund and move on. Not so fast.....I called customer service to initiate the return process and they said "OK no worries just send the phone back with the pre printed shipping label and once we get it we will be able to cancel your account and since you only had it a few days there will be zero charge for the phone or service under the buyer's remorse rule." I did as instructed and had the device packed and shipped from a local shipping store on Sept 27th (one week after getting the device). I checked the delivery tracking and found the phone was received by T-Mobile's warehouse dock on Oct 3rd.

2 years ago I naively signed up for a contract with T-mobile. There was a 2 year contract signing and the salesmen told me my phone would be paid off and I would just have my monthly bill. When my phone broke and they didn't adhere to the insurance policy they had set up for me, they also then brought up that I owed them another $350 for the phone. I had to cancel my phone line, pay an additional $200 for canceling. 2 years later, today, I checked my credit report and noticed an unusual charge for $637. I called the company and they said it was from T-mobile. So now that I've already paid almost $700 for canceling, I now owe them another $700 for what I've already paid for. Their customer service is HORRIBLE!!! I have never spoken with such disrespectful and argumentative people in the service industry. I am HIGHLY disappointed in how this company is ran and operated. Not to mention their service isn't even that great. DO NOT EVER USE T-MOBILE!!! unless you like ** money out your ** for no reason and getting double billed. Worst company I have ever dealt with. I'd rather deal with the IRS.

I use TMobile prepaid and for at least 6 months now, I have dropped calls and at times I cannot call out at all. I have complained to T-Mobile several times and the only thing I have received is "I am sorry." I know several people who live northeast and have the same problems with t-mobile. I pay every month but my services seems to be getting worse. Is there any help for me and who can I turn to?

Horrible customer service. They sell JUMP ins, but no one will tell you that there is a $175 deductible. And it is attached to the phone number not device. If you want to switch something it gets cancelled automatically, and they won't tell you about it. You will find out when problems begin. No service at most of the US. Very slow Internet. Every time you call, they promise to fix the problem, but everything stays the same. When you call back to check what is going on, they apologize, promise again and that is all. Can't wait until August to leave them.

About 2 months again starting with a LG G2 and later with the G3 I started to see a odd message with the phone area restricted access with some phone numbers, at first they were long distance and the last 2 were local numbers. At first support said clear out the cache of the phone, when the errors continued it occurred to me that it was something else. Long story short of seeing error today, instead of the Cache it turned out to be cell tower issues. As to why they never came clean over this just blows the mind. To be fair to them I got credited $40 for the two months, however this should have never have happened in the first place.

Switched from Verizon to T-Mobile a few weeks ago. My "excellent" coverage in my home was non-existent so I called to complain and they gave me a free signal booster which is working well so far. I need to go up to the mountains for my job once a week and there is NO SERVICE up there. When I checked the address on their coverage map, it shows the coverage at that address is "excellent". So now I need to go up the mountain for my job and can't even talk to my boss. T-Mobile is guilty of false advertising and they shouldn't be able to get away with it. No wonder why they're so cheap, there is no coverage. If I want to go back to Verizon, I'll have to fork over $450 to pay for my new phone.

I bought my T mobile phone and data plan in Wash DC. When I attempted to use the phone in my home address in Central Illinois, I found such poor and spotty coverage that the service could not be considered. The unlimited data plan was spotty and often absent. It was a huge frustration. When I travelled to thailand and the flight took me thru Tokyo, my T-mobile phone text all changed to, what I was told was, Korean, and nowhere could I find help reversing it. When I arrived in Thailand, I could receive calls, but not make them and when, finally the phone was lost or stolen and I found the website and found my account I learned the phone was a refurbished, which probably explains the language change. I am so disappointed that the $88 prepaid credit with T-mobile that I'm going to throw away will be a reasonably priced lesson for me.

T-mobile called right before we were moving to NE (in an area with zero t-mobile coverage) and asked if they could send us a signal booster. We said no, we are moving and going to be canceling in a few months, they kept pressuring us promising no shipping charge, hidden fees, no extension of contract, no cost to us whatsoever is what they said. So we said fine. They finally sent it two weeks before we left. We never even plugged it in or used it at all. We called to cancel our account and were told it was completely closed out. We figured the "signal booster" box was not even worth sending back since they said we were completely done with them. It was just a small black, apparently plastic box with one or two cords. We threw it out and moved.

May 2014 I switched from Sprint to T-Mobile with the promise of paying my early termination fees. On June 21, 2014 I submitted the 175.00 to T-Mobile by mail. 120 days later I contacted T-Mobile and have gotten the run around. Basically "tough luck" we never got it and the 60 day window has passed. Their only answer other than a sad face (:-() was if I had a tracking number I could track it. At no time did they instruct you to send it with a tracking receipt in the promotion. As a hardworking person it was a financial crunch to break the Sprint contract and have T-Mobile not properly honor their promotion.

June, July - still receiving billing on daughter's phone. Aug, 2014 - phone call with customer service requesting COMPLETE cancellation of account. They advised that 2nd phone was still active and assured me that a payment of $135 would close the account. Oct, 2014 - yet ANOTHER billing on 2nd phone which apparently was NOT deactivated. Phone call with customer service (and repeating my issue with 3 different customer service reps), I am advised that they STILL cannot cancel until the 20th of the month 'to ensure no additional charges on the account' but would NOT provide me with a $ to get these guys out of my life.

I had a Windows 8 phone which I love for all you haters out there. I use it for work so all of my devices are linked and files synced. I was eligible to upgrade my device and needed to do so in order to get the performance I required. T-Mobile has ONE windows 8 phone. There were more choices at one point but they substituted them with more iPhones. I was sent to a brick and mortar store to check for stock of higher performing windows phones. The clerk LAUGHED at me then proceeded to berate me for not using a REAL phone.... like an iPhone. I left immediately, feeling completely embarrassed.

T-mobile has the worst customer service that I had to deal with in my entire life! I opened an account on 2012 which I transferred to a family plan a month later, therefore, that account was cancelled. Now 2014 I go and get some finance at a random store, and I find out I was sent to collections and I have been there for 7 months because of a T-mobile debt. I was never notified about this charges since I kept paying my plan and equipment on the new account, apparently I need to pay 300 dollars to T-mobile for a "month of service" in 2012, and that was not it. I called customer service and they say it is not their responsibility and can't do nothing to get me out of collection. Be aware people, T-mobile is just the most selfish, manipulating and full of ignorant employees company ever. They WILL NOT help you, never.

T-Mobile worker entered my phone number for my wife's newly purchased phone account. This caused me to lose all of my contacts that were on my sim card (even though my sim card never came out of my phone). Meanwhile, I received a text message saying that I am now signed up for the Jump program and insurance that no one in my family was asked if they wanted (but they sure as hell were going to bill us for). Upon calling about lost contacts, a "higher up" associate said they could email contacts to me in a file. Upon not being able to open said file, I was told to return to the store where the bonehead responsible for the screw up in the first place could use a different phone to open the file. Upon opening the file, it was discovered that the contact list was not mine. Thoroughly screwed. After paying off phones, I will go to another carrier.

We switched over to T-Mobile earlier this year because their pricing seemed fairly reasonable compared to our previous carrier. It started off really well with our local store having friendly staff, a good selection of phones, and overall a good atmosphere. We then ended up with a family plan with 3 lines and 2 new phones. The agent offered several things, which we agreed to, and he also said that we don't have to worry and he'll automatically apply the changes:

I start to be aware of T-Mobile scams after my bill went up. I was in a family plan with 4 more relatives. One of the tricks they are doing to customers is on late fees. When one of the lines is past due, they charge $20 to each line. At the end I decided to move with other carrier, but they charged me the whole cycle bill, because it's a penalty for doing that (stated in small letters in the contract, that never we read). In the South Florida area where I live the signal is very poor. I have an iPhone 5S and the meter signal never reach more than a half. Check your option very careful before choosing carriers.

We were Loyal T-Mobile customers for almost 10 years. Never in all that time were we EVER late with a payment. When our contract expired we decided we should look around to see what the competition was offering. We found that it would be to our advantage to go with a monthly plan and found a deal that we felt would meet our needs for a few dollars less per month. We decided we should give T-Mobile an opportunity to match the deal we found but they could not or would not do so. About 2 weeks after we switched to the new company, we received our final bill from T-Mobile and in that final bill they tried to charge us for a full month’s service when we had only received a half month’s service.

Tried to pay my phone bill online by dialing 233 using my Debit card, after giving all infos about my card, i was later transferred to a representative who later transferred me to another representative then we go disconnected. I had to call back to speak to a rep who started asking all my infos again plus 5 other security questions with about 4 possible answers each, my ss number and in fact it was exhausting. after spending close to an hour, i gave up. Will have to go in to a T-mobile store tomorrow and pay my bill. (Representative not polite at all....)

Not happy at all right now. Switched to AT&T 10 years ago because T-Mobile stunk and have been with them ever since. Thought it was a great deal to get my 13yr old a phone through T-mobile, even though my gut still said stay away..... Called 3+ times already with a billing issue and I've only had the service up and running for 10 DAYS! Get your ** together T-mobile. At least don't patronize me and pretend that you fixed it.... Call it like it is, you aren't fixing it - you're patching it until it works itself out after I make a payment. Until which time my son will still get text messages hounding him for a past due balance which isn't really past due. Kind of annoying and probably just the beginning of my issues..... Anyone thinking of taking up T-mobile - consider it carefully... is the headache worth it?

I have been a T-mobile Customer for a while, experiencing hard time by the customer service loyalty team. I hardly receive my bill in the mail. I been double charged from their billing department every month. When I called them, all they have been talking to me - third party application. I have download Vibere, to be use for free phone calls, end off getting charged from T-mobile a very higher bill. Had call 611 customer service - asked why I have not been billed this month. Told I've been signed up for paperless without my request. T-mobile being doing this to me - for a while I was promised to a 6 months free Ipad 1GB internet where they end negative result. T-mobile deserves 0 star, they have been robbing people in Las Vegas.

A little over a month ago, I chose to leave Tmobile and go to another company. Prior to that, I had signed up for ebills. So when I ended my service and went to sign online to see what I would still owe on the account, I was denied access, as I was no longer a customer. A week later, I contacted customer care to see when I would receive a bill so that I could pay them the balance of what was owed. They told me that day that I owed $99.58 and would receive a bill soon. All I ever wanted was a bill showing what the charges were so that I could be sure there were not any extra charges on it. No intelligent person would take an amount given over the phone and just PAY it without ever seeing what the charges were for. I had JUST paid my bill a week prior to ending my service and should have only been charged for a week of service following that. $99.58 didn't sound right. I wanted to SEE it. Two weeks go by, but I receive no bill.

When I call 611 for assistance, each time the Customer service rep assures me the problem has been cleared and I call back over and over and continue to get billed for the Samsung Galaxy 4, when I have been assured I would have credit for the phone. All calls regarding my issue in trying to secure the Galaxy 5 had been recorded and documented on my account. I now have two phones I'm supposed to pay for and I'm tired of T-Mobile not having the technology to correct their errors, or have the follow through by their customer service reps and supervisors (yes, I spoke to supervisors during my efforts) to correct my account with what they stated they would do... Now I have to call 611 (customer service) and be on hold for too many minutes of my valuable time and tell my story for the 5th time and see if they can correct the issue as the bill is due on the 17th. T-Mobile Corporate office needs to hear their customers and fix these issues!! I have been with T-Mobile for 13 years and deserve the best customer service and accurate account billing and efforts available in the market! AT&T is looking better every day!! !

First the whole experience was very unprofessional! I opened a prepaid one month unlimited everything for a friend... they started harassing to pay 2 weeks before bill was due again then shut off before the date it was due but what's worse is they lost my id! And give a **! They call to say they have ID go and "oops it's just gone so sorry"! Well that's not cool I'm broke I can't just go out and buy another one and I just got that id! I will never ever go to T-mobile again... especially the one in lancaster ca ave 1 and 10 st west right next to Wendy's!

TY area is covered. It is not. They need to upgrade a tower so I have constant dropped calls and horrible reception. Believe me if there is ever a class action law suit I will jump on board if able to. I should be concentrating on my cancer not this BS. T-Mobile you are heartless and horrible.

My husband and I had been customers of T-Mobile for over 20 years. We decided to go prepaid to cut our monthly expenses but wanted to keep our phone numbers. We were barred from the website to pay our final bill and then received a notice yesterday that the balance had been turned in to a collection agency! We were not even behind! Today I get a notification to my email that it has been reported to the credit bureau. WHY??? I am so upset! In tears! We are on a fixed income now and could not afford the high monthly payments. Does loyalty not count for anything? We have paid T-Mobile more than $22,000, not including the purchase of phones, over the last twenty years and had no complaints about their service. This action on their part is just unbelievable and hurtful. Now we have to go through the process of getting this removed from our credit report. Sad!

My account with Tmobile was suspended for non payment after been with them for 14 years. Something happened with my bank account so I could not pay it. Well what's going on is that now I owe I new bill even I haven't used the service. Is this right? Anybody knows?

My last renewal I was offered, 69.00 if I renewed for unlimited talk, test, data which was 10.00 less than my bill+ 130.00 for a new phone. When I got my bill it was 92.00 +, almost 500.00 for the phone. About 6 months later, and tons of calls, the charge was taken off, but my bill was still 82.00 and I gave up and kept paying it. Now 2 years later they are saying I was getting a discount. My plan is 92.00, discount no longer applies. I agreed on 69.00 unlimited, I never agreed on 92.00. This is not right! Last night I was told, they would switch it back to the old plan, but they didn't. It has been over 2 years, them switching it back, now they switched my plan, to less data for 72.00. But it went up to 82.00 after 2 months! This should be illegal.

Bought a brand new Sony Xperia only three months ago. Paid cash for the phone, and it's been having the same issue with charging when it randomly feels like it. T-mobile has done nothing to alleviate the issue even though I have insurance. The store site ran a diagnosis and said the phone was fine, then handed me a junky cord to go home with. The problem has continued. I've been through 7 charging devices.... now my only way of contacting authorities in emergency is smoke signal or something similar since I will NOT agree to a refurbished phone when that is NOT WHAT I INITIALLY PAID FOR.

I recently switched from T-Mobile to another carrier. When I tried to go to T-Mobile's website to pay my final bill, I found I had been blocked from access. They started calling me 5 times a day to get me to pay them, I told them to send me a final bill and I would, and to please stop calling me. They said they couldn't stop calling me because it was an automatic system. Whatever (And they did continue to call many times a day). When I received the bill I had asked for, I called them and said I wanted to pay my final bill. They wanted to charge me twice what was notated as my outstanding balance. The bill they sent me acknowledged that I was no longer with them, and quoted me an outstanding balance, which they then wanted to double.

It took 23 calls to say goodnight to my daughters. Very frustrating! Unfortunately it's not an isolated issue.

T-mobile sold me a defective sell phone for 230.00 dollars & refuse to give me one that works properly. Now I have a broken phone & have to buy another one.

I have been a T-mobile customer for 3 years and have 3 phones on my account that I pay insurance for. I called in June 2013 to report my daughter's phone that I pay insurance for every month has a crack in the screen. They said that I would need to pay the $175 and send the phone to them but because my daughter was leaving the country for a few months I asked if that was ok that we did it when she got back and they said yes. I called today and they can't find it on file nor will they approve my insurance policy. On the phone they were very unprofessional and would not even let me talk with a manager. I will be leaving T-mobile and paying for insurance very soon.

I signed up with T-Mobile after they showed me a map that said I was in the Good to great cellular service area, and indeed, I was. After returning home I had one to two bars of service and calls would drop constantly or fail. After returning to T-mobile to see if anything could be done I was told that they would send an operator out to tune a tower. After a week my service was still dismal to non-existent. I returned to T-Mobile a second time, and a third only to be told I need to buy a cell booster which runs $150+. I bought one. My cell service has gotten slightly better, now I can talk for about 30 seconds to 3 minutes before my call is dropped. I sent emails, called customer support, and returned to the local store, only to have absolutely nothing resolved.

T-Mobile added $40 worth of services that I have never requested and without notification ($20 insurance plan to 2 lines and $20 of extra data to 2 lines). I tried to contact customer service but was hung up every time and their online chat support is never available so I could not request a refund. Be careful if you plan on signing up for T-Mobile because they could sneak in extra charges without telling you.

T-Mobile sent me a final bill for twice of what I was suppose to be billed. When I called to speak with a rep, I was informed that I owed more than what was sent to me on a final bill. They transfer me 4 times and I was given different information with everyone that I spoke with. My situation was never resolved and I never received the correct billing information.

So I recently switched from Verizon (who regardless of what people say have excellent customer service) to T-Mobile and let me just say that since I've been with them I've had nothing but horrible customer service. It took me 5 tries to switch to T-Mobile. I talked to three different people who told me I needed an activation code for my SIM card (which I didn't) and then told me because I didn't have one I'd have to purchase a new one, even though the one I got with my phone was a brand new sim card. This made me mad because here I am trying to switch to you and I'm being treated like crap. Then I see all over the website and multiple articles as well that T-mobile is now offering free music streaming that won't count against your data. Oh wait but this is actually false because there's only ONE plan that offers this but they don't bother to tell you this anywhere and when you call them out on it rather than being understanding and sympathetic they want to sit there and have a full on argument with you. Perfect customer service in my opinion. I am so extremely disappointed with T-Mobile.

I was in a bare minimum contract of 11.50 a month and was going on for about more than 2 years. Now I don't use that number and want to cancel this contract. I tried to reach them and they isolate your call if you are trying to cancel the contract. So far I have spent about 2.5 hours in the calls and NO ONE PICKS the call. Never go in for T-Mobile contract. Cancellation is not possible. Looking for help?????

After nine months, the phone is working and we have 4g.

I had a pre-paid phone for over a year and I recently tried to port my phone to another carrier from T-Mobile. When I received my new sim card and ported my number, my phone was then locked. I called T-Mobile and talked to multiple customer service reps. who only told me my phone had to be active to port my number and that there was nothing they could do and I would have to open a new acct and pay $100 activation fee. Spoke to two "supervisors" and one said he would connect me to Nokia (maker of my phone) and they would have to give me an unlock code. When he tried to connect me to Nokia, he cut me off.

Signed up for hot spot internet service, however have not been able to use it. Two times already I have had to get them to waive the charges, but I do not want to have to contact them monthly and do this. I can't and don't use the service because I can't use it. I do not feel that I should be obligated to continue with them since the service is not working for me.

My phone was stolen which I reported to T-Mobile the same day, but somehow in the next few days after the theft, somebody made for $15,307.00 phone calls to Africa. I was for many years T-Mobile customer and in all those years I have never ever placed any call to Africa. And what is even worse all that happened in June 2012 and today is Sept. 2014. After 2.5 years, I got this AllianceOne collection agency on my back for something I am not even aware off. I call the T-Mobile and AllianceOne collection agency, but both of them refused to give me any documentation for that account... which means that they sit on my credit report, killed my credit score and I can't even get any document from them about those charges. How in the hell T-Mobile even allowed those $15,307.00 charges to happened in only 4 days... At least that was I told... Someone made 15,000.00 dollars calls in Africa in just 4 days and T-Mobile let them do it.

I bought the phone on Mar 4 2014. T-Mobile moved the billing cycle up 2 weeks, from the 15th, to the 5 of every month. Then after 6 mos, didn't bill me on the 15, but billed me on the 21st and charged me 90+ dollars, which for the month of August/September My bill totals $145 and I barely use it. There are 1024MB in a GB and they tell me I'm over 4 GB. I have an App that tracks and projects my Data Usage, My daily Data usage is 166 MB.

In 2000, I switched my cell phone provider from Verizon to T-Mobile. In 2012 I switched from regular T-Mobile to prepaid T-Mobile. I've been with T-Mobile for 14 + years. I have always paid my bill VIA autopay. I love T-Mobile! But, I can no longer take dealing with customer service/ billing, like I have been for the past 9 months.

I've been trying to get a response from T-Mobile for weeks now. This is an issue that started July 16, 2014. The CEO keeps pushing me off to employees under him. The first of which had a full mailbox, so I was unable to leave a message. The second, I actually pulled over while driving my car and I asked could he call back - he said yes, but never did. The following Monday, called and left me a message making it sound as though we had never spoken before. I have sent numerous emails to the CEO, with no response, stated over and over, I was not available to speak until after 7pm my time or later, yet these emails have gone unanswered. I was told I would owe no bill because T-Mobile customer service had botched up so much, yet they now want over $300 from me. One of the charges, I believe is fraudulent.

My T-Mobile phone was run over and I called to ask if there were any cancellation fees or processing fees. The gentleman I talked to said no, since T-Mobile has no contracts any more to just pay again whenever I wanted to continue service if my new phone was T-Mobile compatible. I wasn't planning on switching, but on the chance that I decided to, I wanted all of my financial ducks in a row. So I didn't pay, going by what I was told. Three months later I receive a collections bill for almost $300 for an inactive T-Mobile account. The representative I first talked to told that no phone company cancels on a month to month basis, which is absurd because that among other things is why I chose Verizon. He offered to give me a 50 dollar credit. Yea, no. I was switched around multiple times, but the final rep Jill was very sweet and understanding and gave me full credit for my bill. So, T-Mobile has some good people but all in all I was disappointed and angry. They need to train their reps better because this would not have been an issue had I not been so poorly misinformed!

We received a letter from T-mobile telling us we were denied credit. Well since we initiated our service, we NEVER applied for any credit. We spent hours trying to get to the bottom of it with still NO answer. The reps just passed us off from one to the next. It was humiliating, the reps were degrading and talked down to us. We are disgusted. Is this America? Why can this company treat their customers like this and continue to operate? Disgusted, disappointed.

They don't have an unlimited data plan as advertised at Walmart. My movies buffer and their data plans are a rip off.

I had ended the contract with t-mobile, they send to me a letter which show me my account is closed but they still sending me bills every month. Why they like to steal from people who working honestly for money?

T-Mobile has been charging my account for almost a year for a service I never signed up for called Slacker Radio. They do third party billing for other companies without you knowing it. I moved my phone to another carrier. They are honest.

On 8-26-14 a representative of Soren Inc. which is an authorized reseller of T-Mobile services came to my office to explain their current offering to the public. I specifically told Tom that would not switch mobile phone carriers unless we could keep our current iPhones. Tom said that this would not be a problem. I received 3 mobile phones from T-Mobile. On 9-12-14 opened the phones to find out that the promised sim cards for our iPhones were not included. I called the wireless fulfillment center of T-Mobile and was informed that the representative had misrepresented the current offering of Soren. Inc/T-Mobile and that my old phones could not be used. I then phoned the Soren Inc representative, Tom, who told me to go to the T-Mobile store at 178th & Halsted and they would switch out 2 sim cards for iPhone sim cards.

I bought a Samsung S5 for around 600 dollars about 1 month ago. The piece on the phone that makes the phone water resistant and covers the area that you plug the charger in broke off. The cover is a welded piece on one side which you have to constantly snap on and snap off when you want to charge device. I am also having issues with the phone charging very slow and draining fast as soon as you take it off charger. I called T-Mobile tonight and I was told that the phone could not be replaced as it's considered hardware damage with the piece missing. I was told to go through Samsung itself because it's a manufacture issue. Also I was told a new battery would be shipped and 7.95 would be charged to account (for something I just paid for 1 month ago - it’s a brand new phone). We called Samsung and they are stating I have to send them phone for 2 days while they repair. I'm pregnant and cannot be without a phone. I am utterly disgusted that T-Mobile does not stand by the products they sell. My contract on many of family lines terminate in January 2015. I am going to go to a new carrier.

I had a warranty problem with my original galaxy s4 so I called t-mobile. They sent me a new one. After about 3-4 weeks, camera lens falls off. I go in to store. They say no problem, have another one sent to me. I get it. Guess what, it won't charge. I call, get another one, this one touch screen won't respond, so sent yet another one. Finally one that seems to be ok but soon having problems. I call to make note of problem but do not want to send in because I am on jump program and plan to turn in. Well surprise, I got behind on a bit and have extended payment plan on my bill that I pay every month, and because of that I can't use jump program even though I pay for it every month. So I call in, unable to deal with current s4 any longer and get yet another one sent.

They rip me off, change my account without telling me. My bill was up in 1 month to 1000 dollars and changed my plan and cut my service off.

Had 3 lines porter over to Verizon, w/ a number change on 1 of the ported lines. Kept receiving bills online from T-Mobile that I had a line. Phoned, was being charged for this line. Phoned and got INDIA. 3 hrs later nothing happened. They did not even cancel the phone that they said was never ported over. Spoke w/ 3 customer service/billing people and was told "Oh I see you phoned in on the 17th of July" but still this line was not cancelled even though it was already ported.

I bought phone at the mobile store, The mobile, 7029 S Lindbergh St Louis, MO 63125. ** sold me Galaxy 5 and phone service. Went over different plans. I got plan, $70 month, data + $13.00 month. Phone payment $91.00 month payment + gave bank, routing number for Autopay. Ask me if I want $10.00 insurance, month. No I told him. I ask 4 times "Make sure this is right." He said, "You pay $ 91.00 a month." I checked 5 days after buying. I called The Mobile support, my bill is $116.00. They say it will be taken care of. But next bill will be 116.00. I'm upset. I called The Mobile store and management told me he will fix problems, "I will call you back." So far no call back.

T-Mobile customer service in Brooklyn advised us that we will have the roaming service while traveling to Europe. As we arrived to Germany, we did not have the network and the roaming service did not function. We would like to know what is the problem and how to solve it. Please advise us!

My wife and I switched to T-Mobile from AT&T in February of this year. We were attracted to the promotion of T-Mo paying for our early termination fees if we switched and we were tired of paying the high costs of AT&T's service. The switch went well and the T-Mo staff were very helpful and courteous. I got the iPhone 5S after trading in my 5 and my wife got the Sony Xperia Z1s after trading in her Samsung Galaxy S3. She really loves her phone and the 5S for me was a great upgrade. All was well and we were liking T-Mo's kickass rate plans and no contract.

I decided to try the prepaid phone plan. I went through 4 $100.00 phones in about 3 months. They were very cheap and broke very easily. So I decided to get a 'real phone' from a different provider. But I realized that my credit card was actually charged $300.00 a couple months before. Leaving me with a $100.00 unused balance. When I called to get this money refunded, I was given the runaround and disconnected and even hung up on by different representatives. Until they flat out refused to refund it in any way. I won't be using T-Mobile again.

I recently open service with T-mobile. They told me if I want to return their phones I can do within 14 days, well 14 days ran into a holiday weekend. I went to the Poconos, only to realize that I had absolutely no service I could reach anyone neither anyone could have reached. When I return back to NY I CALLED THEM and told about my Issue that I was very unhappy, I no longer want service with them. They told the 14 days had passed and they can't do anything. I was not on contract but will have to pay full price for all four phone even though I told them I will return it, they don't want to allow me to return them. If I go to another carrier T-mobile will bill me about $2600.00 for all four phones, this is very unfair they didn't tell at the time of service that they do have net work in the Poconos. How can they get away with this. Please someone if you can help I will be very grateful and besides that I have unlimited data and it takes forever to do something on the phone, also a lot of drop calls. I am one unhappy T-mobile customer. $2600.00 is a lot of money to pay when the phones are new and under 30 days, anyone hearing my cry I ask please help if can. Thank you for reading.

Let's see, it has been 3 months since I canceled my service with T-Mobile and I just can't seem to cut the string attached to them. If I am paying $90 plus a month, I would like to have service in my home where I spend most of my time. I have been with T-Mobile since I was in middle school and I am now 29 years old. It seems like the service provided has only gotten worse, and I mean that in all aspects of their business. I saw no loyalty and was offered no incentives to continue my account with them. When I called back in March to complain about my service, which was nonexistent they offered me the cel-fi tower (wi-fi for cell phones-how clever!) for my home. This great technology was to boost a cell phones coverage in low coverage areas. I was apprehensive and pretty much already fed up with T-Mobile but decided to give it a chance. It was a waste of time, and a waste of money to keep T-Mobile for another two months and have to pay my ridiculous bill.

I signed for Families Plan in 2002 with T-Mobile and I never paid the exact amount every month. I paid them at least $40 more than the actual I suppose to pay them by any means they get me. Finally I found out they charge me $80 in addition to late payment for reactivation. My bill is above what I am expecting, then when I call them they said they gone give me a break and finally we cannot be agree and I have to leave them. They call me and ask me to pay cancellation fee. I said no. Finally they report me credit bureau. They again ask me to pay $2137. Is it fair?

We live on a budget and set up phone service agreement with T-mobile for 3 phones. We had a contract with them that was due to expire in November (the agreement I am discussing is a non-contract agreement). We were in an agreement of $120.00 per month - 3 phones with unlimited internet and talk. The actual cost turned into $170.00 a month. We spoke to them and told them that this wasn't what we understood the fees to be. I looked at the actual cost of the agreement which was much higher and asked for something cheaper or our old plan. They wouldn't do this. We ended up terminating our relationship with them because of the actual cost. We were held liable for the etf which is $200.00 for each phone and a cell phone we purchased and the fees were $800.00. (In reality they are getting much more from us and we had no recourse). We decided that it was better to pay for a cheap phone and pay off the contract rather than do business with a company that doesn't back their agreements.

Never had any problem like this with any other UK cell phone provider. I just told them that even if my issue is resolved with compensation I will still get legal help to rescind the contract. Absolutely appalling service - or lack of it.

I have had to call T-Mobile several times concerning reception in my condo. Most of the time I have to go outside to make or receive a call. Each time they say they are gong to call me back but they don't. I am a Realtor and good cell phone reception is critical to my business. In the last two months I have lost two sales because of poor or no signal. I was sent a CEL-FI signal booster but I still cannot get a signal strong enough to receive or make calls.

I have been a customer of T-Mobile for over 5 years and all the time they tell me their coverage is going to get better - well it hasn't. I'm paying full price for a 600 dollar phone and still can't get intranet coverage away from my wifi at home everyone else can pull up Coupon Hubs and Google at work but not me. Now I have to pay off this phone with their new no contract bull before I can change carriers. On top of that they offered me a company discount but when it came time to renew, suddenly the website they gave me didn't work. I'm just saying the only good thing about T-Mobile is the price, but I guess you really do get what you pay for... As for me I'm done just as soon as I pay off this phone.

I was a customer with T-Mobile for over 4 years and I was in a contract for most of that time otherwise I would have switched long ago. Now that did away with contracts, they still bound me to the remainder of mine so once I was free, I switched providers. Then I kept getting calls that I owed $225 for my last bill when right before I switched, I paid my bill in full. I was told that I was always billed in advance and that I paid in advance but that just wasn't the case. I am extremely frustrated and upset as I am a single mother and live from check to check. They are crooks!!!!!

I've changed from Sprint to T-Mobile last year and now regret it. Lately I can't use the phone inside my house. There is no signal inside my house and was told to do the WiFi. The WiFi is also garbage. I only get like a minute of signal and then it fades away and the call drops. I'm having to make 3 to 6 calls to finish a conversation. I have changed the phone three times and it appears that the phone is not the problem but the poor quality and service that T-Mobile provides.

I noticed today when I switched my plan from the daily $3 for unlimited, to the $50 a month unlimited, that the way they charge taxes is illegal. When adding $10 to your account, the total is $11.80, 18% TAX! When adding $50, it's $55.00, which is 10% Tax. The fact that they change the tax % based on how much you add, and that taxes really are not required for their service when paying online, proves that this is a total scam. Just another way they can adding a few dollars here and there with a couple million accounts and make more money.

2) Returning a phone to T-Mobile, getting an email that the phone has been received then still being billed for the phone and its service. 3) Spoke to about 20 different reps in various departments alone with supervisors but were told T-Mobile has no records of the phone being received, as they continued to bill us. Although we had email proving this phone was received by T-Mobile, they even suggested we must have sent back an empty box and still have the phone. Finally we got an email address to forward the email we got from their warehouse that the phone was received. A collective time of about 10 hours over a period of 2 months, problem is fixed and for our troubles we got a credit of $50. 4) Although the T-Mobile representatives and their supervisors sounded sympathetic to our plight and even sounding sincere as they would promise to investigate and calling us back, staying with you until the problem is resolved, they never followed through. "You won't have to explain this to anyone else," they would say, and then transfer to another department where we'll have to start our story all over again.

Unfortunately yesterday approximately around 630pm my brother and I went to the T-Mobile store located in the Fox Valley Center (Westfield Mall) in Aurora and we had the unpleasant pleasure of meeting one of the lead managers of this store **. This gentleman was very rude and talked down on us making us feel as though we were stupid. Also his customer service skills were horrible. We had been waiting to be helped for at least 30-40 minutes which I understand it was pretty busy and from what I can see all of the agents were trying to get people out of there as fast as they could. But when we were help by this gentleman as he was supposedly looking up our information, he received a phone call.

There are serious issues with Internet connection. I started having problems connecting in certain areas about a year ago. Now, I'm having problems all over the Dallas area of no service to very slow speeds that makes my phone inoperable. There are many other customers who are having the same problem.

I've been a member of the t-mobile customer base for several years. The company sent correspondence requesting verification of my military status. I spoke with a representative who assured me that everything was in order for me to continue to receive my military discount. I receive my bill 2 months later and there was an increase. I called the company and explained that I had taken care of this particular situation months ago when they first asked. The representative told me that the bill would need to be paid before they could resolve the issue. When I signed up for services, my affiliation was verified by my military ID, so why am I having to pay for a lack of communication within a communication company. The situation if nothing more is very irritating!!

I changed to T-Mobile a few months ago for the much better price on the Simple Choice Plan, as compared to other providers. However, shocked to find out now while traveling within the US, that data coverage is cut off by T-Mobile when you use only 50 MgB of data through their "service partners" on T-Mobile's map of T-Mobile coverage. They consider this "domestic roaming" and demand $40 additional to get only another 150 MgB of data. Nowhere in the Simple Choice Plan "Plan Details" does it state anything about a data limit on domestic roaming, or that T-Mobile demands an additional $40 for 150 MgB of data.

After month of poor service, dropped calls, and no bars on the phone, I decided to terminate. Suddenly I'm told there is a contract, when I was under the impression that there was no contract. They lied. And I don't want to pay one cent more to them.

Recently, T-Mobile has recently added a $3 for 30 minutes talking to all our pay-as-you-go plans (I have 4 of them total). Actually I was told on the phone they did the change about a week ago. I am very disappointed my 10-yr-old plan has just been changed without notice. At least they could provide us some kind of grandfather option being a loyal customer. My reason for using the pay-as-you-go in the first place: For emergency calls since I have a home phone service; For seldom use when relatives/friends visit us from out of country.

I purchased a T-Mobile hot spot device at Walmart around 6 months ago. It was a great deal $35/3.5 G of data to be used within 60 days. It is, by far, the best deal I have seen. This was a Walmart exclusive. I set it up and it was great. Fast and reliable. After 60 days I went to pay for my service. It took 2 days with many online tries and several calls to customer service. Finally I was able to pay and get my service. I tried to pay for the service again last week. No luck online or via phone. I had several conversations with offshore CSRs. They were sweet and courteous but no help as to what the problem was. 3 of them just disconnected me when they couldn't resolve the issue. This is common with offshore CSRs.

I have had no problems with coverage and the price is great compared to other plans.

This really isn't fair to those of us who are simply consumers who wanted a phone and went to a phone company to buy one. My story is very similar to a lot of the others I've read here. They are the professionals and are supposed to handle our accounts in that manner. Thing is, I trusted them each and every time they promised me that I no longer owed them anything and that I shouldn't be contacted again. I didn't take notes or record calls when speaking with them. But I work in a call center and know all calls are recorded and so they should have a record of the calls. After my last conversation with T-Mobile, I'm now worried that yet again this massive company with its unethical business practices is going to bury another consumer and destroy my credit and get away with it. This is so unfair that I've been promised one thing and then given another, simply just because they can. T-Mobile operates in a very unethical way and if I thought for a moment a judge in this land would side against them, I would take them to court today. How do they get away with this?

T-Mobile is full of it. I have my phone for 6 days, and after paying 600 for four lines my phone was cut off because it show me as being 26 days past due. Because they added the corporate discount, but they did not notify me that this would affect my billing cycle. After adding several non-related charges and telling me that I could set up a payment arrangement, they are now saying as of April they no longer provide that option. I am just completely disappointed what their customer service and their lack of ownership of the situation. They completely misguide their customers in order to get business.

I have been a tmobile customer for over 12 years. This last two years over 80 percent of the areas I had service before, no longer have service. I no longer have data service at my house. I had data for over 11 years. I am switching to AT&T. Many of my family and friends are doing the same.

T-Mobile charged me for months of service even after I paid it. I was sent a bill saying I had made no payments from June of 2013 to August 23rd of 2013. But when I called T-Mobile they had in plain sight a payment of 100 made on May 31st. Then in July I made four payments (100, 33, 42, and 30.49 were the amounts they have on file as do I). However they are saying I owe them 477 from June 6, 2013 to August 23, 2013. I have a written document from them that said my contract ended on 7, 09, 2013 and I went and opened an account at Verizon. With my number on 8-23-2013. So I did not breach any contract. But yet on my August bill I had a Termination fee of $50.

T-Mobile royally screwed me. I had an account with them from December 2008 to May 2011 that was in perfect standing. I went to a T-Mobile kiosk in a mall where they offered to cancel my account free of charge so I could switch to a better phone. Worked fine! Account was cancelled with no charge to me, and I got a new contract with a better phone. Another T-Mobile kiosk offered to do the same thing later down the road - but didn't cancel the account! In fact, they moved around the same phone number THREE TIMES. Each time incurring fees. After moving the same account 3 times, none of which I was aware of because the address where bills were sent were changed, AND they had even modified the phone number completely. Basically, FRAUD!

I opened an account with T-Mobile in February 2014, SamGal-4, that NEVER WORKED. I have argued with TM and finally sent me another phone-used. Informed them I want a new phone as the one I received NEVER WORKED and then you send me a phone you dug out the box.. unacceptable. They are refusing to honor their product therefore I have filed a complaint with the FCC. I WILL NEVER DO BUSINESS WITH TM AGAIN.

I was a loyal customer for 9 years even though signal was not the best in my area. I believed they had the best customer service. I was wrong. I finally had to leave T-Mobile after I was noticing a 20 dollar unlimited text fee on my bill even though I had the unlimited talk text and data package. I called about it and they told me that that's how they divided it up on the bill but assured me it's how the bill was set up. I called someone else and they told me the something similar but it still didn't seem right. When I switch carriers in July I got my final bill. It was for a month I didn't even have service with them. I called them and they said I still was with them. I had my numbers ported over and was calling them from new phone. They said I still had a number with them.

Well, I've submitted twice and I just get these canned responses ... "not enough information..." I talked to T-Mobile support and was told that AT&T's "Balance of Installment Plan" that is, Early Termination Fee, is not really an ETF because it says it's a "Balance of Installment Plan". Nice. Great, thanks T-Mobile for suckering me into switching. No loyalty here. I'm out as soon as I can. Your gimmicks are not going to work forever. Buyer beware. It's all bogus and the coverage sucks.

I and my family switched to T-Mobile from Sprint. At first we thought how could anyone not come to T-Mobile? But then after having the service for less than 2 months we had bought a brand new Nokia Lumia 521 windows phone and 2 refurbished ones. Well the brand new one we have replaced now 2 times and still having issues. We spoke to the retention, special service and their tech department spending more than 7 hours of time going back and forth. They will only replace the phone with a 5 dollar insurance fee and will not wipe the original purchase price which we owe 60 dollars left per phone if we upgrade the phones. Not even looking for free upgrade just the smart thing. Turns my phone in and get a small upgrade which I'm willing to pay for. But they still want the original phone paid for in full even though it's broken and never worked right in the first place.

If anyone mentions using T-Mobile, make sure they run as fast as they can in the opposite direction. Their customer service is a joke. Plan on spending 45-60 minutes of your time to repetitiously explain your interest. I suspect that the "T" stands for TERRIBLE. I also believe their only marketing success is in the non-contract arena as a result of their poor service. I'm sooo glad I'm finished with them!

I switched to T-Mobile over 4 months ago from ATT. I did it because they said they would pay your fee for switching to T-Mobile. The way it would work would be that they give you a credit card for the amount so that you can pay off the other carrier. 4 months... and have not received the card. It is always in the mail and should be in my mail in 2 weeks. That is all they say. Just called and unfortunately for me, that department is closed and these my options according the customer service representative: call back tomorrow, or wait until Saturday because she is off tomorrow and cannot do anything about it. WOW!!!! Think twice about switching.

My son has been returning telephones for services since he was 13 years old. Now, they are saying they got empty boxes for iPhones and I have to pay $1300? I will look into this matter for sure. Customer for 9 years. Time to move on.

Was a T-Mobile customer for about 13 yrs. At that time had great service. Left T-Mobile about Sept of 2013 - went with Verizon. Went back to T-Mobile Jan 2014. Have 2 phones for my business. They agreed to pay Verizon early termination fee of $300.00 per line (phone) equals $600.00. Sent proper paperwork into Verizon 2-3 days after signing back with T-Mobile. Never received the monies owed for the termination with Verizon. Have asked and was told it is in process stage (now 7 months later, no $$).

Plain and simple, T-Mobile is a huge RIPOFF!!!!! If you're contemplating switching to T-Mobile, save yourself some time & money. They will quote you one amount at the time of sign up & one month after your first bill, the amount goes up by $20 with no changes to your plan. I hate everything they represent & wishes that they go bankrupt with all the false information they give their customers. Signed, Frustrated new comer!!!!!

I called T-Mobile to set up a payment arrangement as I have been struggling the past year with financed to a 4 month medical leave of absence. They advised me they can't honor my request as they've changed their policy and can only extend it to be paid in full 10 days. I've been a customer for years and told them how dissatisfied I am and will look into moving to another carrier. I was told "do what you need to do but this payment needs to be pain in full by 8/14/2014 or your services will be terminated"! T-Mobile is horrible!!!

Scum! I paid my phones off at the end of June and switched to another company before the new month started. Well today I get a letter saying I owe $62 for the month of July - August..... WTF! I called and they said that I had to pay or go to collections.... I asked them why when I didn't have service with them. Basically they just kept repeating themselves and switching us to different people who said the same damn thing.... They don't have an answer, they just want the money for their expensive crappy service that I can't use through most of where I live. I will pay the money but I will NEVER RECOMMEND THIS THIEVING COMPANY!!

My phone is always losing network connection. I have no idea why my provider, which is MetroPCS, is riding on T-Mobile's network. They did not do that years ago. Anyway, I am going to switch to Verizon. T-Mobile's network is always conking out or non-existent. I am hoping that Verizon's network will stay UP. I hear that Verizon has the best network performance of all. Boost Mobile is even worse. When you sign up with them, they do not tell you that your 3G service will be diminished to 2G after a few months OR you reach a data ceiling. You find it out when you have nothing but buffering on your phone 13 hours a day!!!!!

I wrote this to T-Mobile Customer Service, after being insulted by the manager and having spent 2 entire hours trying to buy a phone and service from T-Mobile in the Stamford, Connecticut Mall location. On my lunch hour -- which, since I am a contractor, costs me money, I went to the T-mobile shop at the mall, and trying to get off my AT&T plan, asked what kinds of service there were and what new phones I might be able to buy. I selected an LG Android phone that cost $598.00 that could be financed monthly. I was told that my contacts could be transferred from my iPhone to that one. I also had 2 other phones on my account which I wanted to get new service for, moving from AT&T. I was told that for the other two phones I needed to tell AT&T that I was traveling overseas and I needed the unlock code, and this would take 48 hours to do. I signed up for the service, which was $80 a month. I put down $100 as a down payment on the phone. I bought a case for the phone at $34.

I have been a t mobile customer for last 7 years. 5 years ago changed my address and just recently came to know that they haven't changed my address on the phone primary in use address and so have been taxed for my previous address - where my current location have lower tax. Call t mobile to let them know and help me get back the over taxed amount. Last 1 month, no positive response, still trying. This is ever after calling them 1 year back about the same tax question, even the address did not get changed. Customer service could not resolve the problem then and now they say it was my fault. I am taking them to court - waiting for my last attempt. Beware t-mobile customers.

I started with T-Mobile in 10/2011. I didn't feel i was getting the best quality of phones so I ended my contract in Feb of 2013. they are now billing me for $1,700.00 and feel these charges are not accurate. The collection agency contacted me last year and was making monthly payments. they stopped contacting me around June of last year, then all of a sudden I get a letter from them stating all efforts to contact me have been unsuccessful. They had my address and phone number, but i received nothing from them.

Where do I begin... T-Mobile after merging with EE got on their bloody high horses and began throwing their weight around. If you’re looking to get a contract I'd recommend going with Tesco Mobile... An honest opinion... at least you won't be hit with bogus charges, rude customer service people and an overall crappy experience. I was within my comfort zone. I had been with T-Mobile all my life, so I decided to do an upgrade with them when the time came around and got an additional line for my hubby. Everything was going well, until the so called 'capped' calls and texts suddenly became uncapped and I was hit with a £300 bill. WTH over the period of a month.

I own a phone I purchased while a T-Mobile customer. I left them for several reasons; cost, billing issues and mostly their customer service was terrible. And I got a great deal at a new company including a brand new phone for free. I gave my old Galaxy S3 to a friend of mine to use with her Verizon account. It was a complete nightmare.