T-Mobile Reviews

OMG the worst. I was with T-Mobile for over 15 yrs. Then I recently went back by mistake. I have had to call 2-3 times a month about the bill. It takes them over an hr to figure it out. I don’t know about you but my time is valuable.

So, I have to preface this with the fact that, before my hubby and I had T-Mobile we had Sprint. We'd had it for 12 years and never once had a problem with cell service, customer service; we loved it! The trouble all started for us when Sprint got bought out by T-Mobile, who promised we wouldn't notice a change in our services, plans, etc; we found out how quickly that was a lie. Within the first year our area of coverage went from outstanding to utter rubbish, mind you the hubby and I lived smack dab in the middle of a city in a really nice area; you'd think we'd have coverage there, but we didn't get higher than a bar on a good day.

Worst experience of my life. I received a defect phone. Was mailed a refurbished one in its place. UPS left it at My door. It was stolen and I was charged 1200 dollars for a refurbished phone and the investigation is still pending but I am expected to pay for the stolen phone now or service is interrupted and this is 5 months ago. Supervisors lack the ability to resolve my issue but are very knowledgeable in interrupting my service and giving me fake credits that are not honored most times. Nothing but lies and broken promises. Do not trust T-Mobile. Their policies and guidelines are developed to empty your pockets and trap you. Prices are above normal competitors and customer service serves you magical jelly beans with the biggest smile ... Rearview mirror t mobile if you are smart ...

Hate this company. Put me through a lot of tears and sadness. Got lied to about a 700$ bill and got lied about 360 protection program and the T-Mobile house WiFi never worked …. I don’t recommend Tmobile. They have yelled at me on the phone and once I’m done paying my phones I don’t like this company…

Horrible. Unfortunately T-Mobile is different now than what it used to be. I have been with them for forever but now the service is absolutely horrible and the customer service is even worse. Would not recommend it.

Reception and service is fair. The customer support and billing is among the worst in the business. Always making claims that are untrue with how great service is. It is not good at all. I would rather call Microsoft Support (if that helps you understand just how bad T-mobile support is). My data was stolen from T-mobile (data breach). This can be said about many businesses... but not all of them. Increased prices after telling the government they would not, and even after I had a "locked in" price. It was a guarantee this would not happen (and yet they did it). I absolutely do NOT LIKE this service and DO NOT recommend them to anyone. Cell service and even worse, their home internet service. Do yourself a favor and go elsewhere.

T mobile did the bait and switch on me. I went to one of their stores in Salt Lake City with a letter in hand from AAA, which I am a member of. It said that I could get two new phones and a pricing of $27.50 per line per month. So I switched over from AT&T both lines. I was supposed to get the entire deal. This included as I mentioned 2 lines for $27.50 apiece, New phones, and a $100 virtual gift card. The T-mobile employee, Lisha, worked very hard to set me up with two phones, then told me to go home and contact AAA to get the promo deal. I was having trouble because first of all, they sent me to customer support in the US and then to someone in Manila in the Philippines. I could not understand what that woman was saying even though I'd spent months In the Philippines when I was in the Navy in the 70's.

The customer service at this company is the worst I have dealt with in all my 58 years that I have been on this earth. It is like being in a dysfunctional relationship and the other person can never say they are wrong or sorry. I have been a customer for over twenty years now along the way I got a divorce. At some point I had to deal with the issue of the company calling both customer service and my ex and getting the change of responsibility. Years forward had a repair issue. They said it was still in his name. Went through all the same crap again thinking they had done what they should do.... Wrong.

The service has been getting worse over the past few years. More disconnections lately, internet failures and loss of service. When you reach out to customer service, it's always the same script they read, it most of the time leads to several resets and restarting your device, only for them to blame your device in the end as a way to attempt to sell you the latest model. I personally feel like they don't care, they just want more money and not actually helping the customer with what he paid for.

Long time customer. I have tried for months to get things working with no success. Coverage is so bad that my mother and kids couldn't get a hold of me. Not worth the $ especially when family can't get in touch when there's an emergency. And when I try to call out half of the time I get "emergency calls only" so what am I paying for? Can't send pictures via text. That's when I'm home. And that's just one phone! We have 3 lines and internet. When I leave my house, even worse. No data. Stay away from this company. I'd add a screenshot or receipt but this has been over the phone. Last representative laughed at me and I asked if I could speak to someone else. She said no. She refused to transfer me probably because she knew she messed up. Horrible Horrible service and horrible customer service. Beware!

I have just gotten off the phone with a T mobile representative who was empathetic about the awful experience with this phone company. You all promised when Sprint was swapped out but there is a large enough sample size to say your systems have not improved. I learned that the special for two watches during the holidays which were of no risk if you declined the service before the allotted time. I did all of that and looking through my bill today I am paying for one watch that remained active although I opted out of both watches. How they managed to keep one active and other not is just another issue that I have with the brick and mortar stores where the staff are not trained well unless you are talking to a manager. This happens consistently. I am stuck paying for the rest of this bill for watches that have been collecting dust in a closet somewhere since the day I was told they were no longer active.

They sold me a phone with a crack on the screen. They wouldn't exchange the phone. And accused me of breaking it. Crack was so faint neither one of us noticed until the next day. This is how they treat a customer of 8 years? NOT PROFESSIONAL AT ALL T-MOBILE. I will be bringing my business elsewhere. Your company sucks

I was a T-Mobile customer for 20+ years. We recently made the switch to AT&T because it lowered our bill by over half. When I closed out my account I paid my final bill and even confirmed with the representative that it would be the final bill. After canceling my service, T-Mobile made no other attempts to contact me. I’ve checked through paper mail, email, phone call logs and text messages. They then sent a bill of $150 to a debt collection agency and it dropped my credit score by 30 points. I’m currently disputing this claim, but while looking up this issue online I came across a Reddit thread where people claim that this is a known issue. T-Mobile behaved like a petulant child in doing this so maliciously.

Been a customer since VoiceStream, over thirty years. Since Mike Sievert, one of U.S. highest paid, took over, total incompetence and dishonesty! Care only about money! Long waits for customer service, who don't help. Nickel and dime fees which didn't use to exist.

When we set up our lines and bought our smart watches they accidentally charged us for an extra watch line. We unfortunately didn’t catch it and when we did they only refunded us 8 months out of 24 months. The person we spoke with would not transfer us to a manager and said that the manager said we would have to just eat the cost. He would not come to the phone. I find this ridiculous. 21 years with Sprint and we never had issues with service before. They get bought out by T Mobile and it’s been nothing but problems. Their home internet service is terrible.

I've been a loyal customer for over 20 years - I've always ranted and raved about the products, services and cost. Around the holidays of 2023 - I added a phone line and product for my 10-year-old. In November, they sent me the wrong device all together. After getting the runaround and finally speaking to a manager, the correct child's device (Kids Sync) was sent to me.

I’ve been with T-Mobile for over 15 yrs. I transferred services but was charged the following month $120 on auto bill. T-Mobile confirmed there was no usage but refused to refund the money saying I didn’t close the account but just transferred the number! Seriously! I transferred it to another account with them. I talked to several reps and a supervisor with no success. I’m disputing the charge now. I am so unhappy with their customer service.

I’ve been with T-Mobile for seven years and I never had any type of problems until today. My phone got disconnected because I had to pay partial payments on my bill so I still owe money. I get paid every two weeks. So I tried to explain for the payment arrangement that I couldn’t do the seven days. I need it the 14 days arrangement and I was going to pay in full, but they still couldn’t help me. I asked to speak to A supervisor who also told me the same thing. I wouldn’t recommend this company to anybody.

The customer service representatives on their website and over the phone were really good at sticking to their script, making you wait forever, and not helping resolve issues. I wish I could give zero stars for the way that they lied to me. I spoke to a live chat representative multiple times and they said they couldn't help me and I had to go in-store. I went in-store and they said you need to contact customer service over the phone. There was a lot of back and forth and they kept making me run in circles for a simple issue and mistake that they made.

T-Mobile does false advertising. They had a promotional offer for their home internet, that if you add a T-mobile home internet, you’d receive a 50 inch 4k Amazon TV, valued at $450. I added T-Mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the TV. After over 23 hours of phone conversations with different departments of T-Mobile’s customer service, the T-Mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the TV that I was offered or the $450 value. And T-Mobile refused my request. This is false advertising and T-Mobile should know better and not treat their customers this way. They should honor what they promised, either the TV or the value of the promotion.

I was a T-Mobile customer for about three months for my business. When I signed up, I was promised rebates for bringing my own device and for switching from a competitor. Understandably, there was a 90-day wait for those rebates. However, the rep also promised me a $100 credit per month for four months to cover a Comcast Mobile termination fee. I had this in writing from the T-Mobile sales rep. I had to call each month for over one hour each time and talk to various reps to get the credit. It was a fight every month.

Don’t believe anything these people tell you. They will say anything to get you to sign an agreement that contradicts what they tell you. Afterwards, you have no recourse. Give another company a chance to treat you fairly. These people will not!!

I thought Verizon was bad, my son convinced us to go look at T-mobile. We went into our local store. Joel at the Pocatello store told us all about the promotions, phones, plans and insurance. He guaranteed all sorts of things. When it was all said and done we were told told we would get $200 per line for moving over, tmobile would pay our phones off and with the phones we picked our bill out the door would be $230.16. I made it very clear if we were After we officially moved over, Joel told us that he was wrong and we didn't get the $200 a line, he said he was also wrong on the prices of the phones, we would actually be paying $200 more per phone. It was one lie after the next, by the time he told us that he had made a "mistake" on everything he told us he had already submitted to port or numbers and were told it was too late our plan with Verizon was canceled. "But he was sorry."

Please don’t switch to T-Mobile. You will be screwed about getting a free phone or a trade in. For the trade in they will pay you for the next 24 months and then charge you extra so you will end up paying more for your phone than the retail price. I ended up paying for my phone 1,324. If you decide to leave then you will have to pay cash for your device and lose the monthly credit for your phone that you traded in which they will not return. Think again before you switch.

Very disappointing by T-Mobile service. Have been with them for over 20 years. Have spent hours trying to get a working phone for 5 months, used my insurance and received a refurbished phone that did not work. phone reps are taught to brush off the phone responsibility as not their responsibility.

Absolutely horrendous experience with T-Mobile. They made it very difficult to cancel my account, and despite re-assuring me over the phone that it would be canceled, charges kept popping up for months afterwards. Despite telling me they had resolved the issue, T-mobile went quiet for 2 years before sending a fake "debt" for this time period to collections. Now they tell me that it is too long ago to find my records, and so my only choice is to pay for service I never received.

I recently had a horrendous experience with T-Mobile. A representative offered me a phone with an attractive plan that seemed too good to be true. Sadly, it was. Once I purchased the phone, I discovered that the actual plan was far more expensive than what was advertised and promised by the representative. The discrepancies between the advertised offer and the actual cost are outrageous.

I would like to say first T-Mobile is very costly. However I’m submitting a review due to the great customer service I received from Matrixia helping me to restore my daughter’s service. My daughter didn’t realize she signed up for a contract instead of monthly prepaid service. She woke up upset and frantic of having no service. She had to be at work and didn’t have time to resolve the issue. So I stepped in to help her out. The representative Matrixia was very understanding of the issue and because I had enough information regarding my daughter’s identity Matrixia patiently looked up my daughter’s account and allowed me to make the payment to restore her service. T-Mobile is very costly to me. I had to pay $201 due to restoration fees and extra charges. I have told my daughter she needs to find service within her budget. But again I want to thank Matrixia for the awesome customer service.

Today I had to return\switch my home internet gateway. Going to the Tukwila Southcenter mall I found the T-Mobile store near the North entrance. One of the Customer Service agents (Lauren) greeted me and started working on a resolution. She is knowledgeable and quick! She got me a new Gateway, tested it, activated it wrote down everything I needed, and got me on my way with my working new unit. When I got home installation was a breeze and I'm up and running. Thank you, Lauren!!

After several loyal years with T-Mobile I have finally had enough. Overpriced. No type of customer service skills and supervisors like Brittany who tell you, "Well change providers if you don't like it. We're a corporation. We're not here to help you. We need to make money too." Disgusting. Switching providers.

I waited on the phone for 27 min for technical support, and ultimately solved my problem myself while waiting on the phone for someone to answer. Absolutely ridiculous. There is zero support from the company.

The manager on Bashford Manor told an associate to service me. I explained to her what I needed. She talked to me with her neck and condescending way. Her attitude was crappy. Underserved treatment...

T-Mobile was fantastic for the few years we had it, great customer service went over and beyond to help us out! We lost signal out here when Samsung got built, to the point we had no signal at all, so we were forced to change plans. That’s where T-mobile turned ugly! We had 4 devices that we took with us, everything was pays off and good to go! We also have a business phone, that we make money with every day, and this is the 3rd day we don’t have a phone and losing money. Not happy campers! Verizon has done what they can, but it’s stuck at T-mobile, and they refuse to solve the problem. We had to contact a lawyer to get help and unlock our business phone, is still not solved! Would not recommend this company!

In order to set up service, cancel service and straighten out billing nightmares I had to speak with a substantial number of T-Mobile customer service reps. Most of them tried to be chatty and pleasant, but none were competent. I received conflicting information and often no results thereby necessitating callbacks. Of course, T-Mobile tries hard not to have you speak with anyone, but their online service is a mess. The actual internet service gave us a weak signal, which is why I cancelled during the trial period. They charged my bank account anyway and I had to dispute the charge through my bank since T-Mobile's customer service couldn't straighten it out.

Went to the local store and got assurance that my int. plan would cover that I only pay $ 0.25 max per minute. That was/is true when it comes to me traveling outside the US and making international calls from there. However, the info was incorrect when it comes to making int. calls originating from the US. Then they hit you with $ 3.00/ minute. How ridiculous is that! Why on earth would I agree to spend $ 3.00/ minute while in the US, but only pay $ 0.25 while traveling internationally?! The salesperson at the store was distracted by his phone more than once while selling/explaining me the contract. Then I called the 800 number and am connected to some Asian service center where you hear loud talking and laughter in the background while trying to explain and understand the responses from the service agent. Very disappointing experience with T Mobile.

I walked in with my husband and the representative said she could not help us. She said dial 611. Mind you I am a returning customer of 8 yrs. She didn’t ask for ID and my pin # would not help her locate my acct.

T-Mobile is amazing, only carrier that won’t tack on new fees or raise your rates randomly without telling you. Great promotions on phones and best employees. Plus the coverage is second to none. Absolutely amazing experience, all the bad reviews out there could be for “Authorized Retailers” beware of them, they are not owned by T-Mobile and are slowly being shut down as their leases end, they are the ones scamming people.

Been dealing with TMobile for over 2 months a few times per week. Long story short, we are in an area that we can not make or receive phone calls at a place we bought where T mobile insists there is coverage. We have been lied too multiple times with "the guys are on the tower, it's almost done, any day, it hasn't been looked at. I'll call you back" and they don't. Hours and hours I even stayed on the phone and drove to the place without service and of course it cut out. Mary (5 different times) called back. Of course I can't answer. It didn't ring. WE DON'T HAVE COVERAGE!!!

We had 2 lines with T-Mobile for several years that worked well. In fall 2023 ads were emailed to us by T-Mobile several times saying that we could add a third line for free. In December 2023 we decided to add a third line. The salesman and store manager at the Colfax Avenue store in Denver said the added line would be free and we went ahead and purchased a new phone, third line, and internet service. As soon as our first bill was posted online we realized that the ads and store employees had made an agreement with us and closed the deal with us, but that agreement was not honored by T-Mobile.

T Mobile is one of the worst companies. Saying they care about the customer. They care about getting your money and once they have it then you mean nothing to them. Being a client in amazing standing, never missing a payment, holding a business account, buying equipment from them. None of that matters. You think buying your phone outright and not owing money would be a benefit, I have learned that it is not. 216 hours (that's 3 72 hour allotments) I have waited for them to unlock my phone. I lost a chance at gaining clients had to buy a temp garbage phone on the promise that the next 48 would unlock my phone, that was all last week. Yesterday I was told today and today I was told another 72 hours. No bill owing, no missed payments I was a solid customer for years, but I cannot afford their bloated fees and charges for services I don't use.

I am writing to share my extremely disappointing experience with the local T-Mobile store (2257 Shattuck Ave, Berkeley, CA 94704), which I believe engaged in fraudulent practices. I initially visited the store to sign up for three phone lines on April 2024. Without informing me, they enrolled me in a business account with up to five lines, all of which I was charged for. Additionally, they gave me a tablet, claiming it was free of charge, only for me to later discover it had a monthly service fee.

T-Mobile. Phone our junk. When you stich from metro to T-Mobile try to keep your phone. The free one you're stuck with is junk. I haven't had T-Mobile service long enough to tell you anything about that yet. But their phone they have you switch to. It's junk.

This is nothing but a money grab. I ordered T-mobile WiFi and could not get a good hot spot per their app. I returned the equipment within 5 days of receiving it. I was told I had to pay the 70,00 for the first month because I did not notify them that I was canceling. Apparently returning the equipment is not blue enough for this people. If I don’t pay I will be sent to collection. I didn’t think any company could make Comcast look good but t mobile certainly does.

T Mobile said that they would pay off the $600 balance on my phone when I switch all 4 lines from AT&T and that has yet to happen. I have been very patient but it is running out. Starting to regret the whole process of switching.

Don't do the review thing but beware. I left them after 3 plus years. Got a final bill months later off over 500 dollars. I disputed this and was told multiple different reasons. I had to give up as I won't pay for their mistakes. So now my credit will be hit for this. Stay away from this company.

Absolutely the worst. I cancelled my family account in the fall 2023. I am still having automatic withdrawals taken from my bank account for a non existent bill. I have called, emailed and visited the store! Don’t use TMobile!

T-mobile have been the worse company since I upgraded my line and ask to switched my phone. Since March I have been fighting with T-Mobile, so many promises was make and nothing happened. I was paying $70 dollars for 1 line and now I'm paying between $130 and $160 for one line. All the mess they can do, they did on my line. They included another line with my permission, change my plan. I’m exhausted just this back and forth talking to many different representatives and nobody does anything.

In short: I am a recent T-Mobile customer out of necessity. I am a disabled senior who is currently Homeless. I contacted T-Mobile this month to make a payment arrangement this month till benefits resume in August this year. The Agent was very helpful and stated all I needed to keep the account current was a payment of 34.86. I made the payment and set up auto pay for the remainder in August. I was happy with the quick prompt response and caring attitude.

Was charged for service that was cancelled within 48 hours of connecting due to slow speeds. Trying to get a refund on that charge was a complete joke. Was a huge game of pass the buck. Still waiting on that refund! Would not recommend.

I joined T-Mobile when it was the "uncarrier" under John Legere. The service wasn't always great, but they tried, and I wanted to support that. We were on a family plan, and after about 15 years, and as the kids aged, it made sense for us to switch to a different carrier that better fit our needs. That's when the nightmare started.

Worst phone service ever, I had the bad idea to switch to TMobile and got a contract for 2 years, the reception is bad, sometimes you're in a middle of a conversation, and then you realize you're talking to yourself, because it got cut off. The customer service is really bad, one representative says one thing while the other says other thing. After having to deal for 2 years with this bad service, I switched to a better company, and after that, TMobile, without my authorization kept withdrawing money from my bank account, after I canceled my service, I talked to the bank, and they stop the payment, after that, TMobile tried to charge me with 25 more dollars on fees for declined payment. This never happened to me with other phone companies. Be careful with this people.

T Mobile is a bunch of racist bullies!!!! Who don't try to help the customer in any way!!!! They just only here to take your money!!!! Even when I talk to supervisor and managers they tell me they can't help me!!!! Even when they promise a credit or to take the watch off my account they still haven't done it and even when I ask them to pull a call they can't do it!!!! But then turn around and send you a threatening letter to stop you from talking to them!!!! So how is this customer service if you can get the help you need even if you talk to someone from the office of the president!!!!

This afternoon my T-Mobile internet service was disconnected. I am a remote worker and rely solely on my internet connections for work and streaming. When I contacted T Mobile I was told my home was not eligible for their service? I purchased the service directly at a T Mobile store providing them my rental address in February. They provided me the 5G wifi router and I installed it. It has worked seamlessly until it was abruptly disconnected today. After 1 hour on hold I went back to the store and was told “TMobile has been reviewing service areas and “T Mobile is NOT available at your address”? I am still in shock by the treatment I received. Absolutely the worst treatment I have ever experienced in my life. 6 months after setting me up and automatically deducted my payments I indiscriminately get kicked to the curb? I now have no internet.

I had a very bad experience with T-Mobile location in Kingston NY. The staff was very incompetent and the manager was so rude and racist, he was so rude to my 12 years old daughter because she was touching phone and then he argued why I came three times in store in few days. I don’t know where they find this kind of incompetent and rude staff. I never use T-Mobile again because they have no respect for customers.

TMobile is terrible and their customer service representatives don't give a damn about you unless you're buying what they're selling. If it's a simple fix they love their scripted fake nice they serve up to you. Once there is an actual problem that needs authenticity and a little compassion all that fake nice is out the window and they truly do not care about you. I've never been so disappointed with a company and how they handled a situation that was completely outside of my control that after 7 years of being a customer I was done. They never made an effort to remediate the situation and spoke to me like I was the problem.

Traded phone in for a free iPhone 15, sales person ordered an iPhone 15 pro 900.00. I have auto-pay, I did not check bill for months when I found error went to store was told I got what was ordered and they could not change it. I’m 76 years old and do not need an iPhone 15 pro, I have no proof this was deliberate but I do know I was told I would get a new phone at no CHARGE.

Vijay **

With confirmation in writing from a T-Mobile employee, we were supposed to receive a discount/promotion on a new phone we added. Months go by and no promotion is added. I called customer service and they say I was never qualified for a promotion and can't do anything about it. Now I'm stuck with this phone I never would have got!! Con men!!

I’ve been trying to fix an ongoing issue for 5 months and every representative has made it seem as if they had it resolved but wasn’t the case when we received the next billing. My husband transferred into my account after having a representative convince him if I add the line it would be free and he would get a trade in credit if we sent in his phone. The second bill nothing was applied correctly. Third bill they fixed the account to be a free line but we have not received the phone credit as promised. We called again and they said it they received the phone and it was not properly applied because the representative incorrectly processed it but they will fix it.

The worse customer service ever! I been with T-mobile since they took over Sprint! The worse decision Sprint could have ever made! I wonder why you can’t give feedback back for their service! Not a great place to keep giving money too!

My boyfriend and I have been with T-Mobile for going on 4 years, we have been overcharged, had our phone turned off multiple times and only have service half the time. In Feb we ordered a iPhone 13 to one of the lines. It came and T-Mobile couldn't get it activated. So they had me send it back and they would send a replacement. Sent it back and never got a replacement. In fact they say they don't have the phone. And that because it was never activated that I can't even claim it on the insurance that they are still charging me for.

I continue to get a bill for 2 months even though I was a customer for only 3 days and I had no service. Nobody is able to resolve this issue. Every time I'm in the store they tell me to call and every time I call they tell me to go into the store. The store in Annandale Virginia are a bunch of liars. They said they resolved my issue but they did not. And here comes another bill. I am really frustrated with this company.

I can’t even sit at home and be on my phone cause I only have 1 bar or 2 bars in most places in Vegas or even no bars… Even got a more expensive phone plan, new phone and nothing helps. I’m going to have to switch to a carrier with more service for what I/we are paying for..

A sales representative came to my store offering free trial for 15 days. Nothing to pay for 2 weeks if I keep the service. I will be billed if not. Return the equipment and no bill or charge. MISTAKE!!! Try it.

I was stranded in a bad area and didn’t have any service. I couldn’t make or receive any calls. I also couldn’t text or receive texts. I ran out of gas because due to the Hurricane, all the stations were closed because of no electricity. I didn’t have service for several hours so I was stuck. It was the next day before I could use my phone. I called to receive credit for my inconvenience. This affected 3 lines. I was offered $15 credit. I have been with this company for 3 years. So much for Loyalty.

I went to T Mobile cause my screen crack on my moto phone. They got me in a plan I couldn't afford. The galaxy five I got was way slower than the phone I got now.. so I decided to take it back. Or yeah there was Activation fee, tax fee fee, there was bunch fees I didn't get them back plus they wanted a restocking fee so any money I would have was the stocking fee. Out of 75 dollars I got back 9 dollar if I ever got that and that's not all they didn't tell me if I didn't close the account they were going to charge me 80 for a phone that I don't even have. I put a stop on that money with the bank. I don't know if they do o that stuff to everybody. But be careful if you deal with t mobile. I'm never going to recommend them to anybody and if anyone ask I'm going to tell them not to use them it's a rip off in my opinion go to cricket or some other one. They're gonna get you if you're not careful.

I was misinformed about a promotion, a line was added without my knowledge and was told there was nothing they could do for me, the only option was to continue paying it!!!! I asked to speak to a supervisor and was told there wasn’t one available….SERIOUSLY!!! Worst customer service EVER! DO NOT SIGN UP WITH T-MOBILE!!!!

Amen. I've been with T-Mobile since 2017. It pains me to leave this review yet I have no choice. I'm definitely done with the company!!! I was scammed into a 350 payment 1x payments of 150. My phone was cut off. I'm a caregiver and work off my phone to chart!!! I asked multiple questions about the credibility of being on 55 plus wd a watch??? I've been over charged multiple times yearly and today was my wits' end!!! My bill went up AGAIN without proper notice! If I owed money I'd receive multiple emails and sent emails now that it strongly affects me. Oh yes I've been sent multiple data breaches yet when I call it's a total disregard for my intelligence and very well being!!! I say total shame on you TMOBILE. I truly expected better.

I have been with Nextel, Sprint and now T-Mobile for over 30 years. I bought a phone in November 2023. Then I purchased the watch and then their wifi. I dropped my phone accidentally on June 23, 2024. Ever since that date I have been not been given correct information and lied to time after time. I put in a claim with their insurance company on June 23rd. They told me that I would have to pay a $31 deductible and drive from Westchester County, where I live to with Queens, NY or Rochester County. In order to get to either store I would have to travel over bridges and pay tolls to and from. I finally gave in on July 4th. They now explain that I have to pay the $30 deductible up front and that once I get there if I am in need of a new phone that I would have to pay the difference between the deductible which would now be $99.

I had T Mobile when they were charging by the minute in the 90’s for years. Somehow got a huge bill and they refused to give me a break. I quit them. Unfortunately Sprint was bought by T Mobile so I was stuck with them again. First thing they did. Raised my bill 5.00 a month unless I used debit rather than credit card. I declined. Then they said I have to come in to prove I’m a senior citizen. I did. TWICE. Next thing I know they raised my bill 20.00. Now paying 96.00 for a phone bill.

Excellent company, I especially want to express my gratitude to Augustin, the operator who deals with clients online. Thank you very much, you are the best!!! I'm having problems connecting. I wrote to Augustine and he solved all my problems via chat messages. I am pleased and grateful for this to him and the company that provides me with T mobile services.

I have been a T Mobile carrier for many years and I purchased a Samsung tab 7 and made a claim paid my deductible of $52. Because screen was cracked. Assurant who covers claims sent me a used tablet and a floor demo to be exact. I went to tmobile in Kaysville Utah and the employee worker told me the tablet they sent was garbage and can't be used. So assurant wants Me to send this back. Hopefully they replace the garbage with something new. I have paid for coverage for a while and to pay more also $52. Come on tmobile get better insurance company that don't replace broken with garbage.

When I first signed my family up with TMobile we were encouraged by the sales staff to purchase screen protectors through them for lifetime free replacement. Never was there any mention that I needed to add their 360 protection plan to have them covered. I spent $160+ on 4 screen protectors and now 6 months later when I go in to get my broken screen protector replaced am told it’s not eligible for lack of a 360 plan. Without the promise of “free” replacements I would have never spent that much on their subpar screen protectors. Fraudulent way to do business, what a scam.

I've been a T-Mobie client for over 23+ years and I cannot explain in words the frustration, aggravation and just how poor T-Mobile's service has become over the years. It's incredible. Between service interuption, dropped calls, it has interferred with my business but also making it difficult to communicate with my children. Their customer service is poor, and it's almost a full time job just trying to resolve any issue. I pay over $250 a month for pure aggravation and cannot wait to make a switch. I'll take two cans and a string at this point. Yes, T-Mobile is THAT bad!

I have dealt with T-Mobile for the last couple of days to no avail. T-Mobile charged me $57.96 for a internet service I didn’t have, then argued with me and threaten to suspend my account if I didn't pay. I paid the money then they returned the money to me stating it was their error. I believed everything was good. A few days later I receive a text and email message stating I needed to pay the money again for suffer cancellation of my account. They said they would waive the $15 late fee if I paid $42.96 otherwise my account will be closed. I paid it, but now I am in search of a new carrier. T-Mobile is a DISHONEST company and I highly recommend if you're thinking of getting service from T-Mobile run, run fast as you can away from this company. They will make promises, then break them and steal your money. Shame on you T- Mobile

I bought two I phones 15 from T-Mobile in January 2024 and returned them within a week. They charged me for services, even though we did not use their service or phone. To make the matter worse, they claimed they never received the phones and kept billing me for the phones. Of course, I refused to pay, it was not my fault that they lost the phones after I returned them. It is impossible for UPS to accept the return without getting the phones, this must be a joke. T-Mobile needs to look at its employees or its warehouse because phones just don't walk away. I tried to fight them but in return, they turned me to bill collector. I absolutely hate T-Mobile. I am still fighting, this might end up in a small claim court.

WARNING, WARNING!!! Look elsewhere for Levitate phone service. I got 3 different prices from 3 different. Offshore agents. Then was asked for CC (in haste gave them my debit Card) now they refuse to return

I wish I would've known that trading in my iPhone would result in a 2-month-long headache, involving 8 customer service encounters with the store and online reps. I'm convinced T-Mobile has a plan to bait and switch you, then stall until your 90-day return period expires. "Trade in your old phone, extend your contract for 2 years at no additional cost to upgrade to a new phone, and keep the same plan." Then your bill arrives with a $15 monthly installment fee, NOT disclosed at the time of purchase at the store. It's not in the contract either... which I was oddly not provided with, neither print nor email.

Serious concerns about the competency and display of abject apathy from Account Executive Tasha ** & her supervisor Hal **. I attempted to set up an account a get 12 hotspots for my team. I was handed to Tasha ** who was working on PTO & used that as an excuse for extremely poor communication throughout our 5-day exchange. Tasha gave very little information with each communication, which occurred via text, & I kept finding out about different charges, errors, & stipulations over several days.

The only reason I am upset is because my bill went up $5 a month, but I was never notified. They told me they sent out text messages, but that is bullcrap. I never received a notice. Customer service is terrible.

Worst experience ever. Bought a new $1,200.00 phone for my daughter. 6 months after purchasing it the phone quit charging. She took it to the store where they told her there was nothing they could do. She took it to a repair company who told her that it was covered under the phone warranty, and she could send it in for repairs. Why didn't T Mobile tell her that? In April I changed to a different provider because we were so upset. I cancelled my service with them and returned my router. I keep getting charges, they keep taking money out of my account, stealing from me. They have taken over $200.00 each month. I have been in branch numerous times complaining. They tell me to call customer service, I can't remember my pin code so customer service says they can't help me. It's a nightmare and I don't know how to get them to stop taking my money or to get them to reimburse me for over $600.00 in fraudulent charges.

You might as well go to Spectrum. The bill only suppose to be $62 but if you miss one day next week you know your bill is 140. Like I’m cool. At least I know it’s only going to be a sit rate not go up and down spectrum.

My son got me a new phone with trade-in of old phone. Since we are in different states, we were told I could turn in ole phone to local store. The local store said they didn't take trade-in, that I would need a shipping label and have to take it to UPS store. Mind you I had just gotten out of the hospital, so was too weak to go to another place. Called T-mobile. They sent me a label and said they would extend date for trade-in. I called today needing another extension but they said the original trade-in had expired so they wouldn't or couldn't take trade-in. I was in the Hospital at that time. Being still sick, having more infection and being disable DID NOT matter to them.

My wife and I are senior citizens. We switched to T Mobile about a year ago. The lady on the phone said we got a free phone if we signed up! Great deal, right? NO!!! The agent never told us we had a 2 year contract and would have to pay for our phones if we ended our contract early, she just kept saying and you get a free phone!!! In the ended we had to pay over $200 for our phones, after switching to another carrier, because the service was so bad. This agent should be fired for taking advantage of a senior citizen! It's fraud!

After making an insurance claim T-Mobile's subsidiary company (Assurant) claimed I didn't return their broken phone. They charged me $927 on a whim. I had already paid $105 as a deductible. $1032 is what making an insurance claim cost me. After calling them both dozens of times, Assurant left a voice-mail saying they received the phone, they made a mistake and apologized. Then they claimed they never received the deductible and won't return my money until they get it. I have proof from my bank they received it.

RUN AWAY FROM THIS COMPANY and its counterparts!!!. I had the worst experience ever with this mobile phone company. Since June 7th I've had to deal with one lie after another... being told I was getting a refund because they could not get my phone activated after I had purchased one of their phones. T mobile charged me for service for June on a phone they couldn't get activated. And now they are just jerking me around from one representative to another spending countless hours on the phone and getting no resolution. And the supervisors are of no help either. T mobile is rapid to take your money and then do very little to help you get it back when they failed to activate my phone. I'm extremely disappointed and confused as to how T mobile still exists.

I contacted the T-Mobile customer service on December 2023 to cancel my hotspot service as I was not using it. The customer service rep suggested suspending the service instead assuring me that I would not be charged during the suspension period. However, six months later when we decided to add a new line, I discovered that despite the hotspot being suspended, I was still being charged $50 monthly. It was disappointing to learn that suspending the service did not stop the monthly payments as promised.

I paid off the mobile I bought from T-Mobile and wasn’t able to get it unlocked even after 3 years. They say there is a pending balance and I’m not the owner of the account but accepted the amount to payoff the phone with my own credit card upon agreeing this phone will be unlocked. I am no longer in touch with the owner and it’s been 3+ yrs and they still won’t unlock it. I been with T-Mobile and their sister companies for almost 7yrs. Frustrating customer service.

First of all, T-mobile has lied to me about the pricing of this new promotion they forced me to sign up for. I told them I was looking to save money. They flat out lied to me to sign up for something I didn’t even want.

T-Mobile has worst customer service, they promised me free line and now charging 40$ every month. Now they say it was promotion all nonsense stuff and providing me refund. They give all false promotions and false promises and don't provide anything. One of the worst mobile carrier.

Worse Customer Service ever, called three (3) numbers for customer service. Each time all were virtual AI in Spanish. Had a difficult time to communicate in ENGLISH which is the language of the United States. Still couldn't resolve my problems, looking for another carrier.

We switched based off their coverage map. What they don't tell you is that their advertised coverage and their actual coverage are not the same. We're currently deciding whether we want to argue out of our contract or deal with garbage service to save money.

If you don’t want to talk on the phone T-Mobile is the service for you. The service is terrible almost everywhere I’ve been. I called customer service and they acted like they cared but ultimately nothing has changed.

If you are looking for a cost efficient, customer friendly mobile service provider do not use T-Mobile/Sprint. Their fees are outrageous and their customer service is by far the worst. Do yourself a favor and go to any other mobile provider.

I have been a loyal T-Mobile customer for years! The salesman at the Willowbrook mall T-Mobile lied to us so he can get a sale. Very very unprofessional and sneaky move. Because of this I will be changing my provider. If I can be lied to about something so simple just for a sale I do not trust T-Mobile with my business. I will be taking my family elsewhere.

Was a T Mobile customer for 7 years. Recently called about overcharging, zero explanation from a customer care rep, paid my bill in full to cancel, couldn’t provide a receipt on my portal or via PDF, and my phone immediately started showing NO ID when calling others even though I paid through the month while my new phone showed up from Verizon. Comical at best, just awful from start to finish.

My initial experience switching from Verizon to T-mobile was of course very positive, they were happy to help. They offered a $200 gift card for switching to their mobile service and $50 for going with their home internet, which I will say I'm happy with. But a year later and I still don't have my $250 in gift cards. Now that I'm not switching to them the attitude is completely different, everything is my fault even though I gave them the codes they provided!!! The pass you around and around until I just gave up. I thought Verizon customer service was bad. Well I think they're all the same once they've got you, terrible!!

I am TMobile customer for a lot of years. Trying to upgrade my phone was on the phone with Rose for over 30 minutes. Wery dissapointed because verizon offered me15 phone pro max for free. Hopefully next month I will be verizon customer.

T-Mobile is horrible. Wish I would not have switch with them, made my monthly payment and they keep sending emails to make my payment even after talking to customer service and giving them my payment confirmation number.

I left TMobile in March. Overpaid and can’t get my money returned to me!! Terrible customer service and do not believe they will do what they say. So happy I’ve left this company! Would never recommend them!

T-Mobile is garbage. Their customer service is garbage. They are liars and thieves. I paid my bill 344. Tried adding a line. They took that money and put it towards future bill and refused to reverse it and let me get daughter's bday present which was a new phone. They broke this little girl's heart.

The expertise and customer service is actually very good. The reason I give a bad review is because T Mobile removed the insurance off of my 1200 phone but left the insurance on my promotional /free watch. When I found out later (I went to get my free screen protector which I was denied because of the insurance issue)I explained there was obviously a mistake but was told there was nothing they could do for me. I went through countless emails before I found the one that proved the insurance was indeed supposed to be dropped from my watch not my phone. All the sudden they could put the insurance on my phone and remove it from my watch as well as send me a new screen protector.

Worst experience ever! I would give zero stars if that was an option! So many hidden fees and they tacked on some major charges to my account for NO reason. Every time I called there was some other fees. SCAM- BEWARE OF THIS COMPANY.

I have been a customer of T-Mobile for 8 years. My phone service has never been disconnected until June 2 2024. They disconnected my phone service 4 times after payment arrangements were made and paid the customer service and the supervisors are incompetent. Barely speak clearly and need more training. I am so disappointed to be treated this way. I always pay my bill because I work from my phone. I wouldn’t recommend their services to my dog.

Worst experience ever. They open another account under my name without my knowledge until I got the letter saying that over 700$ bill went to collections. So if you still want to have service with this company make sure no paperless bills

Me and my husband are T Mobile customers since 2018. We had essentials package with two lines ever since. A month ago we were encouraged by T-Mobile employee in Sam's Club to get additional 2 lines for the same price of $100 (promotion that is currently going on on your website). On top on that we are going to get $75 x2 Sam's club gift cards. After 30 minutes of trying he said we have to call customer service, he can't do it. When I asked about the gift cards he said "oh .. It will take around 3 months" and mind you at the time I was charged a deposit of $50 for all that to be set up. We called customer service, were transferred from one to the next department, spent 4 hours and we were repeatedly told that the bill for 4 lines will be $100 + tax. Well guess the disappointment when I got my bill for $140 ($120 for 4 lines + tax). And we are not eligible for the gift cards because the inquiry is not an upgrade, BTW.

T-Mobile used to be amazing and I recommended them to all of the seniors who were considering getting mobile devices as a 15 year customer. However, not only has their customer service gone from taking 2-5 minutes of wait time to over an hour the last six times I have called, but it has taken several calls to find resolution of issues. Recently, I received a bill that was $15 over, which took hours to resolve. Then I received one that was $250 over, and I was told it was my fault for not being aware of the issue when before they sent a text telling someone when they were approaching their data limit. I am transferring my service as soon as possible due to the consistent issues and clear decline of service.

I bought a new Android phone on 6/1/24 and started contacting T-Mobile on 6/11/24 to do a return for an Iphone. I spoke to 4 different people that all said there would not be a problem exchanging the phone. I work out of town and work 6 days weekly at 10-12 hours a day in a hospital. This being the reason I called to be sure I could exchange the phone. The 4 employees I spoke to were very nice but did say they would call back and not one of them did. I got online and started a chat where a young man called me back and he said I was in the time limit and could do an exchange however he would be sure and talk with his supervisor to be sure. Again no call back.

I buy a phone with a Apple Watch from T-Mobile in a installment. After months later they cut money out of nowhere. We already paid and our cards has auto payment. They should cut the amount as it said but they cut more than that like first they cut 262$ then 426$ like this but we always paid them on time. They didn’t even let us know before they are cutting the money. They didn’t even send any mail to us or giving us a warning and this time was the worst. They just cut our money from the bank account about like 1124$. They didn’t even notify us before cutting the money and that money was so important to us. We don’t even know how explain it. That was so worst like no one can believe it and because of that we have to face difficulties cause we have pay our bills on other things too. That was not easy for us.

Don’t upgrade your device online and/or avoid T-Mobile!! I sent my phone back per their instructions and they did not credit my account for 2 months and then took away a promotional offer because they said the phone had “issues” although it was in perfect condition. They cannot and will not explain what “issue” it had. The issue is they lost it and don’t want to be out the money but are happy to screw me out of it. Taking my business elsewhere after 4 outreaches to customer service and no resolution. Only promises to call me back that never occurred.

This company does nothing but misdirect, delay, and lie. I have never worked with any company in my 48 years on this earth that has been more frustrating, infuriating, and downright awful. It would be embarrassing to me to be in business with such an organization. Elon, and Star Link as well as other entities should do themselves a favor, and renege on any deals that they have signed with these... things. They are even people to me. They are so much worse. Steer clear.

I PAY T-MOBILE $50 EVERY MONTH FOR FAKE UNLIMITED TALK, TEXT & DATA. NOW I GOT THE FOLLOWING HORRIBLE T-MOBILE TEXT MESSAGE!!! "Free T-Mo Msg: Your account balance is $0.00. To add money dial *233 or redeem a refill card or to make a collect call with 1-800-COLLECT just dial *182." WHAT THE HELL IS THIS? ALL T-MOBILE WANTS IS MONEY! MONEY! MONEY! MONEY! SHAME ON YOU, T-MOBILE CEO MIKE SIEVERT!

I never leave bad reviews but I'm livid. They lied to me in the store about what my bill would be. I agreed to pay $90 a month for unlimited talk and text and to pay off a phone. I'm getting charged $124 a month and getting gaslit by customer service. On top of that, my mobile data only works 40% of the time, and that's a generous estimate. I'm considering contacting the BBB because it's honestly theft. Don't waste your money.

FYI to all T-mobile customers, I canceled my service with T-mobile on the June 13, 2024. My billing period was June 6 thru July 7. I was charged today the full amount of $70 and when I called I was told there is no prorating of the charges. Nothing was mentioned when I called for transfer pin # regarding final charges. My bad too for not asking...oh well. Furthermore, I would normally receive a text and an email of the coming auto-deduct. This did not happen either. Just for the record I was with T-mobile for many years, never late on payment. I canceled because I was offered a super sweet deal from Spectrum for a year, no contract, one price not hidden fees.

The service is barely existing. Called them and spent half an hour listening music. They even have an audacity to tell you that you should be able to have fun naming their annoying songs. I am out of this horrible network, useless provider. All they provide is irritation. So know before getting into their claws

Thieves!!! I pray the BBB has more answers than T-Mobile can. They'Re crooks, liars and thieves. My second go around with them and I was hesitant. It went fine first 12 months. And like the first time, the last six months of constant bill hikes, questions unexplained and I spent HOURS trying to get three days extra to pay 84 bucks on my son's bday I couldn't buy a card for. They promised I wouldn't be shut off, however Thursday 11 hours before I could make said payment they suspended me with 74 dollar restore fee. They again promised I wouldn't have to pay.

T-Mobile in alliance with Assurant their partner in phone warranties is everything you don’t want in a third-party warranty company that T-Mobile is in cahoots with and shares in profits. Their flavor of the day is to tell you to go online when your phone isn’t working, put in the type of complaint and then they give you an 800 number which you cannot call because your phone isn’t working.

They are crooks, thieves, phone carriers fakers; customer service reps are only ** trained to mock you, to waste your time and to LOL at you. Please make yourselves a service and never buy T-Mobile. I just lost three hours with them on the phone and now they ask me what the problem is... I dare you to try them.

I discovered that I'm on collection agency from TMobile. They forgot to close one line on my account. So for something that is entirely their fault, I will have this on my credit score for 2 years. Their response? 'We are sorry there is nothing we can do anymore'.

Left TM 15 yrs ago (this review written in June 2024)/too many dropped calls. Sprint perfect until TM took over and there I was back with another nightmare at the hands of TM. Left TM again, last bill of $170 paid/TM kept iPhone locked. TM, on top of the $170 last bill amount, charged me $87 extra to have my phone unlocked (overpayment). Later they told me that they would refund that overpayment, to just go home and wait for the refund. Weeks later, instead of the refund they promised, I received a bill for an additional $87. The whole time prior to the initial $87 overpayment they had repeatedly told me that since I left TM before paying the last bill of $170 that it was impossible to unlock (a complete lie) my $1200 iPhone, a property that I had paid for in full and owned, not them.

Worst experience ever. Left my carrier spectrum to save money. Didn't happen. Turned in a phone to do a switch. Still hasn't happened. Apparently I have to do all the work just for a rebate. Now I'm stuck with my last bill and this one. My son's phone was off, due to a line change. I've never dealt with this much issues with any carrier. Should've never switched. Please read these reviews before you make a mistake like I did.

I went into the T-Mobile store on West University Dr. in Denton Tx last week to have an issue taken care of with an overheating battery. The store rep was very helpful, and ordered me a new replacement phone since there was an issue. He told me the unit was in good shape and that there isn't an issue to replacing my phone. The new replacement phone came in today and I went into the store. He checked me in and then took my phone to the back room and that's when the issue started. He came back out and told me i had damage to my phone and that I couldn't get my replacement. This is where that could of something happen when he took my phone in the back, possibly could have dropped it or whatever. Not sure what happen.

This company Is terrible; customer service is terrible! Nobody can answer simple questions as of login; can't reset any passwords emails etc. From a Sprint customer to a T-Mobile merge was the worse experience possible! I have been with them for 10 years now. They claim I am not in the system. My phone number is not showing but they are sending me a bill every month! Switch back to sprint. Y'all suck.

Con job operation. I agreed to a specific dollar amount after new phone upgrade. They misrepresented new monthly payments. My first bill was higher than promised. They said it was my fault not understanding. Go elsewhere especially if you are a senior citizen.

T-Mobile refuses to honor their warranty. My wife encountered a problem with her Galaxy Fold 4. The screen in the center stopped working through normal use. The company accused her of damaging the phone, even though she treats the thing like a baby. The screen issue is a known problem and the company is conveniently laying it at the feet of the user. I will never use T-Mobile again. I am also considering never buying a Samsung product as well. What they are doing is outright fraud.

SLOW SLOW AND SLOW.... INCONSISTENT. CAN'T EVEN SUPPORT NORMAL STREAMING. This is considered one of the biggest network companies in USA... C'mon for real... Get worth what you promote yourself for. Not even close...

I went to the store in Hermitage on Lebanon rd. I changed service over from AT&T and got new phone and Apple Watch. I was assured the watch had ECG because I have AFib. It did not and when I tried to return it I got lie after lie trying to sell me an upgrade for $200 more or I'd have to pay a hefty restocking. I walked out leaving the watch and T-Mobile customer service 800 number gave me the real prices and no restocking fee. Marcus is the assistant manager and he and the employees are liars and thieves. Do business with them at your own risk.

I am so frustrated and disappointed with T-Mobile. I've reported issues with my service since Sprint and T-Mobile merged. More than 50% of the time, I can't make calls, calls drop or reception is very choppy. On a 5G network, can't make or receive calls. I didn't think it could possibly get worse, but it did. The tower closest to me had gone down in May and it was like pulling teeth to get T-Mobile to inform me. They won't don't anything to fix the issue, however, they were quick to interrupt my service for one month past due.

I don't know why I'm leaving a review because they don't care anyway. Their service was crap so I changed back to my previous carrier. They decided for what ever reason that I was in default. I used to pay 2-3 weeks before my due date. I called and asked for all my lines to be transferred to another carrier. The CSR only transferred 2 out of three now they want me to pay 402.00. They even sent it to collections which didn't even call me. They just placed it right into my credit report. I was in the middle of buying a house and I was screwed by that. Dropped 82 points. TMobile doesn't care about customers. They are bully thugs. Stay away.

T-Mobile's charges a lot, there charges I don't know about come into my account. I think other phone carriers are better. Most of their plans cost close to 100. I never paid that much before, it's like everything has increased significantly.

Absolutely terrible customer service! When we initially signed up, I was told that we were getting a promo price and then we ended up paying more than we're were paying with our previous carrier when they told us that our bill would be less. Also told we were getting a free phone upgrade, just had to pay taxes and fees. My bill went up over $100 a month without anyone being able to give me an answer as to why. Final straw was when I cancelled our service they told me that they would send me a final bill by and that they would not do an automatic withdrawal and they did it anyway. This is only some of the problems we've had. I thought Verizon was bad, but T-Mobile is even worse. I would love a call from consumer affairs!!

Please avoid T-Mobile like it is a toxin or a plague. I made my payment on time via a payment arrangement that we had set up. Although I made my payment on time they still disconnected my service because of a system error on their part. I called customer service to get my services reconnected which were never supposed to be disconnected in the first place. And I was charged an additional fee to get them restored and I was charging another fee because I had to speak with somebody on the phone which was my only option to reconcile the situation. I was never a T-Mobile customer by choice. They bought Sprint and I was a Sprint Customer for 10 years. Their service was complete garbage when I first got switched over. I mean I couldn't use my phone service for months because there was no service at all and I didn't mean just in my area. I meant everywhere they're supposed to have the best 5G they had no G's.

T-Mobile should not be a phone company. Certainly not in the USA. They could be a excellent company in Cuba 20 years ago. Their service never works. They give America a bad name. I hope the FCC can force them to break up instead of buying up more companies. All they do is give Americans mediocre cell service and give us a bad name that we can't even do cell phones right.

I've been with this terrible cellphone carrier for over 10 years. They have 6 different accounts associated with my phone number under Shirley ** name. I don't even know that person. I went from unlimited data to slow down data to no data at all. The employees are very unprofessional as well. No good.

I was a Tmobile customer for a few years everything was fine until I switched to another provider. They said that I owed them money. Within a week it was sent to Collection. I called them to get an itemized statement they refused because I didn't know my pin. They were very rude talking over me and hung up refusing to give me a statement. If I owe this money then show me. I was shocked they were very condescending, just awful customer service.

I had T-Mobile 5G Home Internet for several months before the defective router kept disconnecting and rebooting. I canceled the service and returned the router. Customer service never mentioned anything more was due. 14 days later I was charged the usual month internet fee of $50 and customer service said I had to pay for the complete billing cycle. They wouldn't even give a credit for the unused internet. I considered this a form of theft!

Do not do business with T-Mobile. Their business practices are shrouded behind hidden walls. Once you sign up with T-Mobile, things will automatically become complicated. I've had issues with payments going through, internet dropping several times a day when I have 5 bars of service. I ended my service and they immediately (I got the letter for my balance due to my email on Saturday and by Monday, I was contacted by a creditor for the $37.16. I paid it and then got a letter a week later with a refund MasterCard for the $37.16 that I was pushed for by the creditor. When inspecting the paperwork, the refund MasterCard comes with many fees including a monthly maintenance card fee. So they'll basically set you up for additional fees just to access your refund.

So we switched to T Mobile 6 months ago. We used the store in Morganton N.C. We dealt with one of the managers, gave us a printout of 313 00 for the monthly service for 4 lines and 2 watches. The bill has never been right month after month and customer service gave us a credit. Going back to the Morganton store after months of talking with customer service supervisors the manager there did nothing for us. She was covering for the manager that we deal with. According to the supervisor on the phone they said there is no such plan for that price. This store should be avoided. Don't waste your time or money. They show no empathy for all the time wasted on the phone with service reps and they do not back up the prices that they quote you. Total rip off company.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up.

T MOBILE. WELL.. AFTER 8 MONTHS I STILL HAVEN'T RECEIVED MY FREE PHONE. I SWITCHED over and should've gotten a free phone. The first customer service rep said she'd send be a link telling me how to go about getting the phones. She never sent it. Then various other people yelled at me in the stores saying I had to buy a phone. Now 4 days ago JOSE in customer service told me he was expecting expediting my phone that I would receive a tracking number. Well I've been waiting. I've told everyone. "I'm finally getting my phone"! Well when it didn't come today I knew something was wrong. I called and he lied. He didn't order me a phone. He even said it would be a moto stylus on black. I didn't have the money to buy a phone and I'm using an old network phones that's time is severely up! But yes. When I was with Metro I actually got my free phones. I drive Foster children as one of my jobs. My phone is so old it isn't and can't do its job.

I have been with Tmobile for over 20 years. Every year I purchase a new phone before I'm due for an upgrade because of problems with the phone. Which happened again last month. I went into the store and paid for a new phone is what I was told. I received my first new bill a month later to find out I was paying $20 a month for the new Samsung phone. In the end I will have paid about $400 for a Samsung phone. If I would have been made aware of that I wanna persist the iphone four hundred dollars that they had in the store. No, I'm stuck with another phone that I did want. And I will not be doing service moving forward with mobile ever again. I went into the store to show her. The problems I was already having with the new phone. And the representative was not helpful at all and was rude.

Terrible company. In one word scammers. They will always try to get the most out of you and all is because of commissions. Sales people will promise anything. And won’t care if you are getting affected by their lies. And even after you leave the company they won’t do anything to help you. 10 years with an account of 8 lines not a little appreciation. Only policy's and that's all. Have a balance and won't finance it. Have a phone paid off and won’t unlock it. Just want the full balance paid of or send you to collection. Never go to T-Mobile.

They are the most untrustworthy company going so far. My wife and I had received an iPhone 15 this past year and was offered in a promotion for free! We paid fees and taxes and old phone upfront and there was to be no charges after. We went over and over again with the rep on phone to make sure. That person guarantees us over ad over of no add-on charges. Months down the road I see significant charges which lead to payments for the phone. I went back and forth with them for the past year and they still kept telling me it wasn't part of the deal.

When you go to the store to purchase a new phone it’s good. But you are having an issue with the phone call 611. Then you be on the phone for hours this transferring to this and that problem never being resolved. The insurance they man don’t get me started.

I have made 5 calls over 4 months. I am being billed for 2 phones I returned within 3 days. Keep telling me it will be resolved and nothing happens. Terrible service and being unjustly billed and they refuse to solve the issue.

Well, it's pretty simple.... They LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"... (exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!

T-Mobile promotions are full of false promises, they promote that you switch your line to T-Mobile, we will cover for my old phones payments, contracts and will reimbursement. I am still waiting after 9-months and working with customer care. Even at Costco T-Mobile kiosk, they promote $250 Costco cash when you buy a new line with Costco. Still waiting for that as well. It's 9-month and waiting. Total regretting my decision to switch my entire family phone lines to T-Mobile. No promise delivered. I wish I can give them 0 stars for all the time I wasted on these customer service call. Everything I call customer service, they open a new case and send confirmation and then they go to sleep and nothing happens, next time you start from the beginning.

In April 2022, while in Georgia for work, I went to a T-Mobile store to inquire about a wifi hotspot. The representative there told me about a small wifi device they had. I asked if I would be able to try out the device and T-Mobile’s service to see if it would actually work where I was and if it didn’t work, return it. He said yes. I signed up and took the device home. After trying the device and service out for 5 days, I was not able to access the internet using it. So, I returned to the store where the same representative helped me. After returning the device, he told me I would not be charged anything else and my service was canceled.

After encountering an issue where my 1 year old Unlocked S22 Ultra directly from Samsung completely died and they kept trying to send me refurbished phones instead of replacing it with a new phone as they should have, I decided to go directly to T-Mobile as they were my carrier. 4/3/2024 went into T-Mobile to see if they could help me. Just so happened they had a promo on the S24 Ultra that expired that day. They were offering $1000 which included my trade-in and switching from a grandfathered plan to the Go5G Plus. It was advised I would see the credits on my accounts around the 2nd billing cycle.