T-Mobile Reviews

I went with T-Mobile when the office I work at no other cell service works in this building. Ever since I have Jump, which means I can get the newer phones at any time. I have the OnePlus9 5g which is the best phone ever.

Extremely reliable and fast. Download speeds are fast and constant. Service rates are economical and compare favorably. Tech and billing support are readily available. Delivery and setup of reception device was no problem.

They are by far out of control. No one seems to know anything and all they do is lie. On phone with customer service and they were not able to resolve my billing errors, visited corporate store and I had to ask more than 5 times for the manager's business card and name of service rep before he gave me his name..Shame on you T-Mobile. You're all a bunch of lying clowns..

Here's what I find funny about this business. I am a Sprint Customer, but T-Mobile bought out Sprint supposedly. When I became a T-Mobile Customer, I went to the T-Mobile Store to buy a new cell for me and my wife. At the time we went for the new Samsung Galaxy and my wife the Apple lol. Regardless the process was pathetic, we first arrived to the store and had to wait an hour to be served, but hey whatever on this part it was the aftermath that took me. I explained to the rep that in the past when switching to the T-Mobile Network my cell and my wife's cell would crash abruptly or say "NOT CONNECTED TO THE NETWORK". I took screen shots of this for T-Mobile as it was on them and not Sprint any longer.

Upgrade to the iPhone 13 Pro ON US up to $1000 on eligible trade in. ON US. In the United States, ON US means free. Drinks are ON US means we pay. The ad implies that current customers, such as myself, can upgrade to the iPhone 13 Pro FOR FREE, because it is on T-Mobile. (FREE to me.) This is deceptive, in other words, FALSE ADVERTISING. Having an iPhone 8 to trade in gets me $85 (in monthly bill credits over 30 months). That is nowhere near $1000 and in no way is this upgrade going to be FREE to me. I currently have 4 phones, 2 Smartwatches and an iPad on the account and have been with T-mobile for many years. Imagine my disappointment. :(

After my change from Sprint to T mobile I called T mobile for a bill. (I never received one from the vendor) They informed me of the debt I owed. I paid the debt in full. They turned off my phone for non payment 8 days later. Apparently, I was informed the Representative I called previously only provided me a portion of the bill. After three hours it was determined the communication with my transfer from sprint to T- mobile was terrible. I truly miss Sprint. T-mobile is the worst. Their notes on my account were limited as they failed to articulate my communication and agreement. Two days ago I received a debit card for over payment for the same amount I owed??? Their records reflect rudimentary processes with no interest in customer satisfaction. If you have a job where your life depends on cellular communication stay away from the new improve T mobile.

I received an advertisement for T-Mobile 5G internet so I went to their store at the Summit Mall in Akron, Ohio to set up an account and begin service. The process was stopped dead when it became evident the T-Mobile had assigned my Social Security number to another customer’s account. The fact that this incompetent thing happened makes me question all of T-Mobile’s abilities. Thus far I’ve spent 4 hours trying to resolve this issue & so far all I’ve been told is that “this problem has been referred to our resolution department” and instructed to return to their store in one month and try again. Meanwhile someone is out there using her account with my SS # attached and hopefully paying her bill or my credit worthiness will be affected. Is this what you expected when you all signed up for T-Mobile? I think not! Return in 1 month and try again; I don’t think so!

Tried T-Mobile service. Too many dropped calls as I traveled from state to state. Pd what I thought was last bill. Find that collection agency became involved. Tried to resolve with T-Mobile but wouldn't help me any info because I couldn't remember a 6 digit code. Couldn't use birthday or social, nothing, just code. So I could only pay collection agency. Not good business and I've been doing this awhile.

We switched from Verizon to T-Mobile to save money. The cell service was horrible so we switched back. We were told we had to buy out our phones so we did. We received what we thought was our final bill that stated we had a credit due to US for $75. Then 30 days later we received a bill for a "phantom line and tablet" (PS...The tablet was never used because we couldn't get the service to work on it and they wouldn't let us return it).

Received Home Internet router but the experience was really horrible. I got the run around calling customer service and wasn't able to access any account information. Went to 1 of the local T-Mobile location and they were unable to help me with my service. It was the worst service provider customer service experience that I have ever had.

Cell performance good. Then we got their wireless home internet system for our Lake place, just for the summer. Now that we need to turn it off, I’ve made 2 trips to their store, five phone calls to customers' support, two hours waiting on three different calls. The last time I held for 45 minutes and then they hung up on me without warning. But, every 3 minutes, while on hold, they told me how important I am to them and that “we put our customers first…” Still no contact.

I switch from another provider, wasn't with T-Mobile not even for ten days, never received calls or signal, went to the store to let return the phones and let them know about the reason, Manager just walk away without caring or trying to help me out, so I went back to my other provider, I live in Florida by the way, then I got the credit for my phone and they took my automatic payment for the full month, call on Aug 21st to get a refund and stop the automatic payments, lady told me refund was in process and they will just take the amount owed for the days I was on service, by Aug 26th refund was not received, I called again and rep told me that refund was never in process, so he did it.

If I could give them a negative rating, I would. We canceled our service after a year and a half because we would drop service randomly, never had good service in our home unless connected to WiFi, would leave our home and our phones would freeze and not know what to do once we left WiFi. We attempted to return the phone we had on lease and of course, there is a small crack and they wouldn’t take it back… Regardless of how much money we shelled to them over the course of a year. We consistently complained and nothing was ever addressed to fix the service issue. Huge huge huge disappointment. If you enjoy not having service and paying a boatload, this phone service is for you!

Closed account on three devices due to 2 of 3 devices were not getting signals a good part of the time and multiple dropped calls. Customer service reps do not how to do their job and did not shut down the account properly. I continued to receive bills for the next two months after paying off all devices in full and never missed a monthly service payment. I would advise consumers to stay away. They are too busy advertising lies about their services instead of caring about their customers....

I have been a T-Mobile customer for many years, mainly due to the free international 2G data. Last year, I stopped by a T-Mobile store, to look at new phones. I didn't at the time upgrade, but the representative looked at my account, and said I could save a little on my monthly bill if I switched plans. My only question was if this new plan would still include the free international data. I was assured that it would. It turned out that it didn't, and I didn't find this out until my family was traveling, and unable to use their phones. I contacted T-Mobile many times, but the result was that they would not be responsible for what I was told by their own representative in their own store. Bottom line - don't trust what you're told in a T-Mobile store. Get it in writing and review it before agreeing to anything. If their representative misrepresents something, it is the customer's responsibility, not theirs.

Beware of deals that this company offers. I was offered a free iphone 12 if I traded in my iphone 11, upgraded my service and promised to keep T-mobile as my provider for 2 years. I did all of the above, but when my phone bill came it showed that I got only credit for half the cost of the new phone. I called the company and was promised I would hear from the supervisor in 5 days. No call. I called again and was told it was going to be fixed within 2 days. Nothing happened. I called again and was told that the business office would call me back in 30 minutes. No call again. The final call I was told that it was too late to do anything about, I had missed the deadline by a week, and that it was too bad that I had buyers remorse. If they had not strung me along I could have returned the phone. A great scam they have going.

Cheaters. Liars. Crooks. They should be in jail!.. Multiple calls..On hold.... Screwed over....I need a lawyer.. Since Tmobile is criminal..We shall see.. Liars at every turn.. Use any other phone service...Tmobile lies!

I recently experienced a difficult situation with T Mobile/Sprint billing department. After TMobile and Sprint merged, data was automatically merged as well. So, if you were a TMobile customer MANY years ago, your old information (from that time) gets transferred into your 'MySprint' account and your CURRENT payment method and address info gets overwritten and replaced with your old information from when you were with TMobile. So, when your bill comes due, Sprint is unable to process your autopay and you are not aware of this until you are several days late. By this time, your bill is suddenly doubled and you have no other option but to pay the doubled amount.

Need to get some information about the 360 plan warranty. Called the T-Mobile customer service line, got that aerating automated system as always. The menu did not have an option for my problem. I then call the store on 64th and 47th in Marysville and the guy could not talk to my about my account over the phone, so I drive 15 minutes to the store. The clerk was an idiot. Gave him the info to access the account and tells me I have no insurance. Why are they charging me for it if it dropped off. At that point he figured out I did have coverage. Told him my problem and they could not do anything for me in the store and that I had to contact the provider. Was not in the store more than 4 minutes to turn around and drive back home.

Had good service with T-Mobile until I had to temporarily stop service due to additional costs due to Covid. I was told to pay full month service even though I was going to cancel one day into month. A supervisor said I would get back $86.00 after stopping service. 3 months later still no refund. Spoke to many “expert” staff who just lied to me. They finally said once I closed the account they wouldn’t be able to give refund due to there system, doesn’t make sense I can’t ask for refund until after I close account. Was also charged a extra month for Netflix which they also cancelled my service on that first day. So many people lied to me and prolonged to refund process, they must be hurting for money and I hope they go out of business. I highly don’t recommend t-mobile, it will cost you in the end….

My phone got fried from the heat while side by siding. After 12 years with PCS they refused to sell me a phone 'cause mine wasn't 6 months old... Willing to pay full price for any phone. I told the dude in Bullhead City then I would have to go elsewhere 'cause I have to have a phone.. He basically said, Don't let the door hit you in the **...So I went directly to Walmart. Bought two phones. Then this is where it gets good... Proceeded to Tmobile store in Bullhead. The next day...where JAMIE ** was willing and helped us with downloading, etc.. He was friendly, caring, and professional at all levels... This will be my go to store..

After years with Verizon, we chose to go with TMobile because of a good deal on phones. We traded in phones and were paying only 700.00 difference. The service we were assured we would experience in our area was nowhere near what we were promised. We can't even use the phone in our area, people on the other end cannot hear because it is garbled. When we tried to stop our "No Contract", we were told we had to pay full retail for the phones before they would be unlocked. They demand 2,000.00. No one at any level will step up and do what is right!

I was with T-Mobile for a period of time and due to some accounting issues, I had an account balance of ($599). In other words, they owed me this amount. Due to them not having coverage at my new address, I canceled my account on 7/8/21 and was told I would receive a refund when the cycle ended on 7/12/21. Since I didn't receive it, I contacted them and was told by a different rep that they sat on my money for 30 days until 8/12/21 before issuing the refund, but it would be done automatically.

Very misleading, cold and deceitful company. Not happy with services. Promotion are never really a promotion. Just a way to hook you into purchasing any device. Bad bad liars. Deceitful company. Will never recommend. Bad connection always. 4g low bars. Terrible customer service.

I've worked with all carriers of cell phones through Samsung for 8 years. To migrate my Sprint phone number to another Tmobile account for billing liability has been the worst possible process I've ever seen. They made me pay half of the bill for the next month. Even though we just paid a week ago. They keep giving me a new hoop to jump through when I've been trying to do this for two weeks. No one knows what they're doing here.

Wife & I thought we would switch to T-Mobile & keep our numbers & they said we could. Then they sent us new chips with different phone numbers. Well we called to question that they transferred us to 6 people & were on hold for 80 minutes. Tried again the next day to get this cancelled & they refused then asked to speak to supervisor & they refused.

13 years with T-Mobile it’s unexpectedly I’m being treated this way. Monthly insurance was put on my device without my permission or request. I was told I will get a credit back by a supervisor. Over 3 weeks and 7 follow up phone class it’s still not resolved. Every time I call I get “give us 24 - 48hours” and here we are 3 weeks later and no resolution. You should never treat a loyal customer over 13 years this way.

TMobile are a bunch of crooks. I've been with this company forever. I have an Galaxy s 10+ and they tell me my phone is not compatible to get a 5G network so they try to pressure you into getting a newer phone. They suck.

At T-Mobile. Thank you Wade ** & Travis ** are the BEST customer care consultants EVER.. Travis stayed on a call with me thru 4 depts, 3 representatives (1 hung up in our face on purpose), that took 1 hour, 15 mins 11 secs... Wade answered my text after hours and had his Manager resolve my concern and offered to work late into the evening to close my issue out for me because of my frustration... Now that's taking care of a LOYAL CUSTOMER OF 11 YEARS.. Thank you truly!! #bestguysever #customerserviceleaders #impressed

After many satisfied years with Sprint phone service, my phone constantly drops calls. There is also now a 20-minute dead spot on my 30-minute driving commute. I used to have solid connection the entire way. Yesterday I drove three hours along a busy interstate between two cities and had reception for less than one hour. I conduct a lot of business while driving and not having service for hours of a day is a big hassle. I will be heading to the store tomorrow to see about getting out of my contract.

In my opinion, this company has one of the worst websites around. Nothing much is available or even working. Their page https://prepaid.t-mobile.com/customer-activity-log always hangs. There is no way to contact T-Mobile other than waiting ages on a phone call. Such disinterest in their website may be a reason the site was so easily hacked recently.

In my opinion I feel that no business owner should participate with T-Mobile and before you dismiss this review as someone who is just upset, hear me out. There is a very logical reasoning behind my opinion. As a business own on a daily, weekly, or monthly basis you usually run different marketing campaigns. Many of these campaigns, notifications, or outreaches use sms or texting.

Go to a store to purchase merchandise! I ordered a watch, guaranteed 2 day shipping. Received an email it would arrive Monday, here it is Thursday & still no delivery!! T-Mobile says, well it didn’t even ship until Monday so wait 2 days, & they didn’t even know why I received an email stating Monday as a delivery day. I ordered the watch the Friday before, so it’s been a week now!!! I’m returning it now, don’t even want it at this point!!!

T-Mobile has recently notified their customers about this data breach. Mind you this contains name, address, ssn. What! First, our information should have always been protected considering how big T-Mobile is supposed to be right. Nope, now I have to be on alert for my information to be anywhere, I want T-Mobile to know that this is not just “no biggie” situation. So what are you doing for your customers? Our information should have already been protected, I’ve been with this company for years, I just can’t.

Do Not Use T-Mobile! They sent a bill that they never informed me of to collections after closing my account so I couldn't see it online either. Google it. They do this to their clients and were reported for it a lot in 2015-2016. Your credit will be screwed up over 100 points for bills that are close to nothing.

Customer service representatives are not knowledgeable. Your call will disconnect after they put you on hold. If you call back you need to repeat your problem again. If something goes wrong with your line, Just give up and switch company. That is what we did. Here is our story: Since we were going to stay in Canada for the couple of months, we changed our plan to unlimited data and talk and text to Canada and Mexico, My husband and I phone worked but the 2 other lines for my kids didn't work as soon as we crossed the border.

I had a wonderful experience at T-Mobile in Glen Ellyn, Ill. Sunday 8/22/21 @3 p.m. ** the manager was very friendly, courteous, professional, and knowledgeable. I would definitely go back if I had any issues with my phone service or iPhone.

T-mobile is the worst service, and the store in Paducah, KY, has the worst service ever. They lie and tell you don't know what talking about because the service across the street didn't work and he said it works for me and I was lying it could be something with my phone I just bought from him. Look, I had a heart attack, and my service didn't work. I'm new to Paducah, so I had no idea where to go because I had no service. Stayed on the phone in a corner where I have service in my apartment for 3 hours to get them to tell me they have to talk to someone else over and over. They are awful and should be shut down, especially the one in Paducah where the manager is clueless and rude.

Customer care not responding since 1 days. The T-Mobile app is locked all of sudden without any reason. I was trying to inquire about my trade in phone and get credit but never heard from them since they received my phone.

My info. was stolen by a staff member and purchased a phone for himself. I have all the proof and witnesses plus managers here. A supervisor tell me that they had gotten info. on the person and that they would contact me to let me know what they had decided on how it was going to be taken care off. Never heard from them but they did turn around and charge me for the phone and noticed other charges they were putting on my bill. I have managers that heard conversations between customer service telling me that charges were no mistake and managers getting on the phone telling supervisor that my statement was not right. Now T-Mobile is during me for over 1000 dollars over the account. I let them know that I was ready to go to court. Their lawyers keep sending me thirty letters but I ignore but it did go on my credit report. They are the thieves along with their employee. They are their own hackers if you ask me.

I was a long-time Verizon Wireless customer. Yesterday, our family switched to T-Mobile simply because T-Mobile offered my father a $1,000 credit on a $1,800 phone that he wants to buy. After I switched to T-Mobile, I could not use my phone for more than 12 hours because it was locked to the Verizon network. Then, when I tried to make or receive calls, the person on the other end could not hear what I was saying. David **, the manager of the Fullerton Amerige Heights Town Center store helped me by giving me a new SIM card. As soon as I got home, I began to experience the same exact problem. When I try to make or receive calls, the person on the other end cannot hear what I am saying. Tomorrow, I am going back to Verizon Wireless. T-Mobile phone service sucks.

Ultimately it's been a terrible experience for my family and myself. Started off with terrible customer service as we were told one phone which was setup with a payment plan through Verizon would be paid off and then we were going to purchase one from them. The phone we were told would be paid off the rep read the list of phones not accepted and not compatible with Tmobile's network and said it was the list of accepted so come to find out it was not so not only did I lose my trade in credit for the phone I traded for the new phone on Verizon I only got a measly 118 for the 700 phone I just bought with Verizon then had to pay 900 for the S21 so what the heck did we switch for???

I would choose Tmobile again if my only other option was death. This company is garbage. Their CS is outsourced and doesn't know or care what they're doing or about helping you. If there's 1 tree or a hill too big your service will drop about 5x an hour and the CS will go out of their way not to help you but to attempt to belittle you and make you believe you somehow caused their service to suck. Nope sorry tmobile. It's your service. Straight talk works better than you lol omfg. That's sad.

You might as well talk to a wall!! They say, you have been a customer for so long we appreciate this and bla bla.. and we will like to do this for you but then they will right away respond saying no, we cannot do anything about it. My deal was that I was asking for an extension of two days to return my trade in my phone (as we were stuck out of country due to covid and that delayed me to download the data), from the rep, and then from supervisor.. They were cold and kept on repeating that system will not let them do it. They were not willing to do anything. I am certainly not going to stay with them!

I live in Santa Fe, New Mexico and the service here is inferior at best. T Mobile customer service was great at first and very diligent about getting my service to work better and kept recommending different phones to try over the course of 6 months. When it was finally obvious that it was not the phone (after trying 4 different phones) but the carrier, I left and they were great about it until 2 months later I started getting bills that made no sense.

T-Mobile will trick you into one of their promotions offering FREE this and FREE that, but it's all a lie. They will charge you for everything. Forget about canceling your plan without tacking on more fees and charges. They tried to claim I owed a balance on what was supposedly a FREE phone after I tried to cancel their overpriced services. If you're looking for a phone service that makes sense, look elsewhere.

How is it that the insurance company you’re affiliated with will treat me (a long time customer) like a criminal to file a claim for my phone but cannot protect my phone from the ACTUAL SCAMMERS?! My phone location is reading MA although I’ve never been there! Do better!

The only thing left to say is... T-Mobile is/was aware of the fraud on my CDLE unemployment & that I am in the process of seeking new employment. They turned my phone off anyway; less than two months behind. I too have an Xfinity phone. They gave me a $100 credit versus shutting me down. Who would YOU rather be on your side? I will never return to T-Mobile and now have lost my number of more than 20 years...

Sprint customer service was ok, no connection problems. Merged with T-Mobile. Can't get a network connection, calls dropped constantly, scratchy sounds, echoes, the worst. Called customer service. People very nice and helpful but never solve the problem. Takes 45 minutes to get an agent then they tell you all kinds of apologies and send you to someone else who can't make it work. Then they create a ticket for a network problem investigation and say someone will get back to you, who then says oh they were working on the towers, it should be ok now.

Wanted to upgrade my phone, salesperson was not helpful, very short with responses to questions, I had to get it out of her repeatedly asking the same question. Seem like I was a burden. She didn't want to do anything after I waited at least 20 mins. Also required to take a picture of my husband's driver’s license which was not required for Sprint. No social distancing inside the store. Salesperson not wearing a mask. Do not go to the store in Rancho Cucamonga, Ca.

I had service with T mobile for over 3 years. The phone connection was not good, so I went to the T Mobile store and got a new phone. The connection/phone coverage was SEVERELY IMPACTING MY INCOME. They told me at the T Mobile store I could return the phone if I was unhappy with it. The new phone was not much better... So I returned it. Couple months later I get a bill for over $594-... I called them and they realized THEIR error. The problem here is that they already sent this to collections... I don't know if my credit score is going to take a hit over this or not. Long story short, being charged for a phone I returned, and service that was not up to par... Oh, and I have collections after me now too. Don't do business with T-Mobile!!!

Ever since the merger we've had nothing but problems. Evidently Sprint's network was superior to T-Mobile and everything has only gotten worse and worse since the merger. I wouldn't recommend t mobile to anyone.

My BBB complaint resulted in a call from "the office of the President" within 36 hours. Long story short, their review noted that the phone was indeed accepted at first, indicating my story of it having no problems was accurate, and that the subsequent rejection of the promo offer deviated from normal process indicating an error was indeed made by T-Mobile. So they gave me the full trade-in promo value plus some additional. They were very generous in making things right.

I have been a T-Mobile Customer for the past 7 years. I decided to switch over to Verizon due to having device and data issues with T-Mobile. When I canceled my lines the rep I spoke to was bothered by the fact that I was leaving T-mobile and stated that I had a balance which I already knew that I had to pay. But, still gave me an attitude. When I received my final bill and the rep I spoke to said I can make monthly payments, which I started to pay immediately. I had no issues for due months since canceling but today, I got a bill from a Collections Agency. How lovely even though I had been making payments. So, I called today and asked them why was I receiving this bill even though I was making payments to T-Mobile. She said because my account was closed and I told her okay but I made payments even before they completely shut it down. Then she proceeds to tell me that I needed to settle the entire balance today.

I have engaged T-Mobile customer service to resolve an issue with voice mail and spent hours on the phone with several representatives trying to resolve the problem. I've been lied to and the problem has not been resolved. I am looking to switch to another carrier. T-Mobile customer support really sucks!

The manager at the Puyallup Washington store at South Hill Mall was disrespectful and rude to me an 83 yr old woman. I had an issue with a phone service that I needed help with and he refused to help at all. He was accusing and basically saying I was lying. I showed him proof and he still refused to help. I’ve been a good customer and never have been treated with such disrespect. This occurred on July 29th at 11:00 am.

I've been waiting on the phone for over 30 minutes just to de-activate my account. This option should be available online so I am not wasting my time to take care of business. I am needing to deactivate due to poor customer service. Ever since T-Mobile has merged with another carrier, I have not been able to take care of my issue (open an account for my i-pad). I've called twice and spent hours on the phone, and still no agents can find a record of the account I've opened, despite receiving a bill for three months. Waste of time and money. Hopefully after wasting my afternoon on hold, this issue can finally be resolved.

I walked into the store. Wanted a new cell phone. There were two young men behind the register monkeying with their phones. They did not acknowledge my presence there. I blindly wondered around the store. Did not get the phone and left. What a mess!! What kind of customer service is this? I'm completely furious. My family is saying goodbye to T-Mobile effectively.

Call T-Mobile located in Coral hills shopping center in Capitol Heights MD to asked if I can pay my phone bill in cash at the this, the lady said yes. Drove over her to a locked door. Took over 5 mins for them to open the door. Only to find out that this location don't take cash, after she just told me over the phone that the location do. Every time I come to this location they are NEVER helpful. JUST CLOSE THIS LOCATION ALREADY.

T-Mobile is by far the number one worst phone service I ever had. They have lousy customer service skills, their service always is horrible. Most of the time we don't even get service. They never help you fix these problems either. If I could I would rate them at 0 stars hands down.

That was the best customer I’ve ever had with T-Mobile. Thank you Jim for retaking the time to call me but most importantly LISTEN to my concerns with my business with T-Mobile! That coming from me is really saying a lot. I pay my money for A lot of services and this is my longest standing account that I have. T-Mobile almost lost my business and it’s because of the handful of people I have spoken to over the years like Jim who took the time to treat me as a person and not a number is the absolute best service anybody could ask for. My business is secure for the next 148 hours Jim... put the cherry on the sundae!!!!!

On the phone for 27 hours trying to get T-Mobile to speed up my internet speed of 1.08 to anything over 10.00.

We contacted the company to have a Tablet connected to our account. The Tablet was unlocked and free to go wherever. After an hour of trying to understand what I was being told, I hung up and called back. The second agent was a little easier to understand. After another 45 minutes of picking a plan and verifying the IMEI number, We were guaranteed that everything would work as soon as we installed the sim card they mailed to us. The Care agent also "guaranteed" the price we paid we would have it in 2 days. I expressed how very important it was that we have it by then. The sim did not arrive until 2 days after the "Guaranteed" Day. Making it a total of 4 days. We returned back home 5 days later.

I’d give it no stars if I could. Constant dropped calls, never have internet service (despite paying for the best), my mother who is also a T-Mobile carrier is NEVER ABLE to call and keep a call going. Bad in store service, and to top it off they are total LIARS. 2nd best network in my state my eye, they are freaking liars fudging the numbers. False advertising.

I was told by Tmobile rep in store with witnesses that $18 for insurance amounts and $100 if lost etc to replace. Assurant says $259. This is false representation and fraud. I have been cheated. I would like a refund of the difference.

The service has been getting worse and worse for my husband and I, so we switched to Verizon. While at Verizon, we were told that unlocking our phones should be easy and then we would be good to go. We tried doing it through our phones, didn't work. My husband spent a while on hold with customer service, just to be told Samsung has to do it. Samsung said they are wrong and T-Mobile has to do it.

I exited out of T-mobile on 30th June and by some misunderstanding, I could not pay the bill. They sent me a letter on 6th July which I received on 12th July. I wanted to talk to the T-mobile people regarding the bill so didn't paid the bill immediately. I got a call from collection agency on 14th of July regarding debt collection. I went to store on 15th and they resolve my misunderstanding. I paid the bill on 16th of July. On 24th of July, I am getting the letter from convergent outsourcing regarding "Debt collection". I haven't seen a business so impatient. I will never deal with T-mobile in future.

I don't know about other cell phone companies but I've been with T Mobile for 8 years and it has been a real hassle. They promised free upgrades every couple years but good luck getting them without spending hours on the phone.

My mother, my son, and myself shared a plan on T-Mobile for the past eight years. In the last 8 months we have had the worst experience. Their “help” has only made matters worse. Enjoy reading our cellular Nightmare. It all started with a tablet that was stolen. Somehow these people were able to get into bank information and ordered other services under our account. We’re not sure if this is related but at the same time we were hacked. Our emails, our bank accounts, and our Wi-Fi. At the same time, we’ve also had cellular fraud. Multiple texts and calls appear on our usage yet they’re not on our phones. Phone numbers and short codes that we don’t recognize or have in our contacts. These calls, texts and phone numbers don’t appear on our phones either. We have discovered the fraudulent cellular usage while viewing our usage in our online TMOBILE ID’s.

In 2014 Tmobile had sent me the network enhancer as I had issues with the network in my home and told me that I don't have to pay for it. After switching now they gave me a bill of 400$. When I asked for the agreement letter they cannot even find as they have none but now they threatening me to pay through collection department. Just I switched doesn't mean that they charge me whatever they can. I told them I will pay if they show me the agreement letter if they have.

Since day one I have had issues with my privacy with Tmobile, they insist over and over nothing is wrong with my account, yet, how do you explain numbers that belong to my neighbors family and friends whom I do not speak to on my call detail? I've been with this company almost a year, first week I had to switch out phones, I knew who was behind it. I just did not have the proof, June 10th this year I finally got what I was waiting for, someone called in and added multiple msisdns numbers to my single account, now for those who don't know what that is that is your cell number, so that means couple of numbers were added to my line, my family has trouble with their devices. Just today my brother told me there was a text message sent to his phone but addressed to me?

I’ve been with T-Mobile for 20 years. However service has been getting worst and worst! Not sure if they’re trying to push us to 5G but for me it's time to move on to a more reliable network! I have to call very often to complaint about calls getting dropped, no signal, slowest internet. Feels like I’m using E edge! Total disappointment!! Started a couple of years ago.

On 7/10/2021 got my last bill. Note I left T-Mobile 6/13/2021. Paid my last bill 7/12/2021. So today 7/17/202 they are trying to charge me again. I have my receipt of my last bill I paid. Called 800-937-8997. After chatting someone online. They can not give me straight answer for this second bill. And wants to reactive account to see what going on. Because I don’t have my old pin code. Tells me to go to T-Mobile store so they can help me. Like hello I’m with you on the phone right now. Happy I left T-Mobile.

I do not recommend T-Mobile. Go with literally ANY other company, just NOT T-Mobile! It's NOT worth the free iPhone -- trust me!!! They will cheat you when you try to move to another company, and get collection agencies after you for a bill that you never should have been charged. I have never had a late or missed payment in my life, and now I'm getting threatening letters about a bill I never should have been charged. After 2 years with T-Mobile, I called TWICE to cancel, both times to make sure I had done everything I needed to do and there would be no more charges. I was assured this was the case. Then a month later I get charged for another full month.

According to the T-Mobile plan they never exchange phones on time. They have the worst cell phone coverage. I paid off my iPhone 11 and paid the insurance every month but when my phone got broken, but they denied the claim. Never received credit for two iPhones traded in, worst customer service with nothing resolved. They will pass you around and want to open cases, and hope you will get tired and forget about it. The T-Mobile customer service and customer support have made me so Disappointed.

Switching from Verizon was a nightmare when it was supposed to be easy. Customer service hung up on my and transferred me numerous times because they were so unhelpful. And finally after getting onto the network, the 5G service is worse than my previous 4G network with an old Verizon plan. The nightmare is all that people think it is and the reputation Tmobile holds.

Overall I do no like the T-Mobile experience. So far the internet has been okay but the coverage is terrible, I’m on a road trip from one state to another and so far while playing Clash Royale the internet has cut out 4 times in about 30 minutes to an hour. This has caused me to lose 4 games of clash Royale and has stopped my YouTube video about 4 times as well. The internet is okay otherwise, the biggest complaint is the coverage and let me tell you.. it is REALLY REALLY bad.. But if you live in a big city or a populated area and you want okay mobile internet then pick T-Mobile. Otherwise if you’re looking for top quality mobile internet you’re in the wrong place.

The internet is so limited and even tried to run on 3g. It will work randomly and is so glitchy that it is not worth it. First we were told the magenta 55 was unlimited then it did not work well at all so we called. We were told, "Oh no you need the magenta max," so we upgraded and it seems worse. We were to that we could get 2 free phones then were charged 300 for the cheap phone and they would not take the trade in. We came back to the store after a call to customer service informed us the store made mistakes. Who is telling the truth? Anyone? Can't wait to see what was charged on our bill!

My wife and I switched to T-Mobile at the Northsight Blvd store and received a free iPhone and purchased another. My service was ok but hers was terrible and she relies on it for work. We brought her phone back to the store twice within 6 days but they could not fix it. So we returned both phones on the 7th day after purchase and were told by the store manager that we would receive a full refund. Instead he cheated us out of $311. Corporate says they can do nothing about it.

I could (and probably should) write an in depth article about how T-Mobile completely misrepresents the truth of promises made by them. However, they are NOT to be trusted. We switched from (expensive) AT&T to T-Mobile because of the advertised rates and coverage. What a terrible mistake. We live in the Tampa, FL area and T-Mobiles coverage is terrible. From dropped calls to terrible data connectivity, they rank at the bottom of the wireless carriers.

I have been a happy client of the company since before they were good back in 2006. I started my own plan when I became an adult in 2013 and have always been a big cheerleader of the company. As of recent though, the company has completely decreased in overall quality! I started noticing this 2 months back in May 2021 that I had slower and more restricted coverage in many areas I frequent unless I was connected to Wi-Fi. I also notice a very obvious difference in speed when I go over their "50Gig" Threshold where before I could continue watching videos or even Zoom meetings past the threshold in a crowded area and now loading just a Google search is an issue. I recommend you all to find a better alternative than T-Mobile moving forward given that their answer is their new Magenta Max plan that is cost comparative to a Verizon plan where you get exactly what you pay for in Verizon!

Give them credit card or bank account information at your own risk. I had to pay for “stop” at my bank. They told me I was buying my phone. They kept charging me. Months after I returned phone (out over $800) and had been told it was settled, they decided I owed them more. I will be paying for an attorney to stop this racket!

I have purchased the S21 5g. When the phone first came out soon as I received the phone it was defective and had to send it back. I received an replacement phone but it was refurbished which means I paid $1000 for an refurbished phone and this has happened 4 times. Sincerely I choose to go with this phone. I'm starting not to like T Mobile or their policy. I have spent too much money with them and has to constantly sit on the phone with tech support once a week... Why should I have to keep doing this??!!

I am an existing Tmobile customer as of today, but am looking for another carrier, I wanted to upgrade my Galaxy S 10+, for a galaxy s 20 Ultra, so I paid my old phone off so I could upgrade. After making a deal on this new phone, I find out that tmobile has changed the deal, I tried talking to anyone that could understand basic English, but they kept telling me that I couldn't have gotten a deal that good. Long story short, tmobile LIED to me just to get me involved with a new phone, then overcharged me. I do not recommend tmobile as they will tell you anything... I have been a customer for about 18 years and cannot believe how crooked they are...

Worst in-store customer service! If you have a hardware issue with your phone, don’t bother going here (T-Mobile Store, 1425 Cornerstone Blvd, Daytona Beach, FL 32117). Went in here this afternoon as one of our phones had experienced a bulge (probably from a defective battery) and even though we have been paying the T-Mobile phone insurance every month for over 3 years, both of the staff there were very unhelpful. They first said we needed to go to the Apple store and they would replace it. When I challenged them on that resolution, they finally agreed that Apple would not help us, as the phone is over 2 years old. They said we have to call the insurance company for assistance, even though we pay for the insurance coverage on our T-Mobile bill. I said “we pay you guys, why can’t you help us?” And the female staff immediately snaps back with “first of all, don’t say it’s us guys!”. It was at that point we walked out of the store.

The following statements are factual. I finished an 18 month phone lease and wanted to upgrade my plan and phone. My account had a $0 balance. AT&T offered a better deal, so I called T-Mobile/Sprint to discuss my options. They transferred me to what they called their "Retention Dept." The rep presented numerous benefits of staying with TM/Sprint, such as an educator's discount, so I went into the store to sign up for those account features. Unfortunately, the store reps said that what the Retention Rep offered was, "impossible," because some of the things didn't make sense.

PLEASE READ THIS BEFORE CONSIDERING SIGNING UP WITH T MOBILE. I would have given 0 stars if it allowed me to. I do not recommend using this provider. They falsely advertise their promotions. When signing up we were told by multiple customer service representatives that T-Mobile would cover 100% of the remaining balances of the phone lines with our previous provider. After being with T-Mobile for 3 months the balance has not been paid. I spent multiple days on phone with multiple customer service representatives. Each representative was not helpful.

So after a lot of back and forth and a week later I got a replacement phone free, minus taxes and a new case. Big lack of communication from stores and phone support, my biggest issue, phone lines would direct me to a store and the stores would tell me to call, apparently the switch from Sprint to T-Mobile sim cards did something to my phone's software. I'm glad it's solved, I'm unhappy with how it all played out.

For the past month, T-Mobile had sending me SMS messages telling me I had been pre-qualified for service; and one of their many cellphones, so after text 3 I said yes. I applied w/ the aid of a agent, paid for the taxes on 6/30/21 and was told 2 business days. Now, I am a little excited. A single mom, but more so because I recently had knee surgery, so my mobility is somewhat limited and I was leaving a company that I had been with cellular service for 5 years.

I contacted T-Mobile the week of June 27th 2021 about moving over my cell plan for my family's 3 cell phones to T-Mobile. I used the chat option so I was not verbally talking to the Sales Rep. Price was lower than my current plan with a competitor, but they outright lied about offering what I was told was a "FREE" Samsung tablet. I told Angel, the sales rep, that I did not need the tablet but he pushed it. "Why not take the tablet, it's completely free," he kept saying. After some back and forth, I finally agreed to the tablet. First the rep says I would need to pay $46 to sign up and then he said he got his manager to agree to just $16.42 to complete the transaction. But then they send a contract via email for me to sign.

Not going to waste a lot of time here. Absolutely do not subscribe to T-Mobile. The extra phantom charges with no notice after you have left them are ridiculous. I absolutely regret ever being a good paying customer for 4 years. I will ensure to take the time to encourage no one to ever use them for any service in the future.

This T-Mobile store in Hot Springs, AR does not have a clue what they are doing. I was getting the A71 because the A52 I was going to order was no longer on sale, so I said okay then order the A71. She wrote up the whole order and got my credit card and everything was complete (I thought) and she gave me a card to bring back when I got the phone in a couple of days to change everything over. Then she said, "Oh no. It is not in stock." She said the only thing she could do is substitute the A52 or the A32 for that price. I asked if they might get the A71 in next week and she said check with her, so my order still stood.

Hi my name is Michelle **. Today is Tuesday June 29th 2021. I had the most horrible experience with customer service that I ever had in my entire life with T-Mobile customer service. I went into the store in the Staten Island Mall. I saw a phone that I absolutely loved. I called T-Mobile because they sent me a letter in the mail saying I was pre-approved. The customer service agent that I got on the phone was so horrible. He told me he could not find the phone that I wanted. They did not offer it anymore. I asked him eight different times to please connect me with a supervisor. He refused. Keep refusing. I am 44 years old. Never been so disrespected and humiliated in my life and I've been through a lot and I mean a lot.

They are the worst. The only reason I went with them was because me and my best friend were in a plan together. Their service was horrible and the boys at the store were awful as well. I have since gone with Spectrum. Much cheaper and easier to deal with.

I called about why am I being charged for a number on my bill and no one seems to be able to answer a simple question, also the service suck to be such a large company. I would never recommend anyone????

It says it will send me a code, but I'm not receiving one on my cell phone. I called and they say I need to go to a T-Mobile store to get a copy of my bill since the code isn't being texted. The lady was nice but the text would be nicer.

Decided to switch carriers from Verizon to T-Mobile due to extremely poor customer service and account issues not being addressed when trying to contact Verizon. Customer service in the T-Mobile store was excellent and left me feeling confidant I made the right choice. Unfortunately, I had an issue accessing my account through their app, or on the website and after 3 store visits, multiple calls to customer service, literally hours on hold, and 9 days later, the issue has been resolved. I am not so sure I've made the right choice to switch, especially when I am only saving $20 per month over Verizon. Time will tell.

In late March, I called T-mobile to port my number over and take advantage of a promotion on getting a new phone. It turned out that they wouldn't take my old phone because it was locked with AT&T so I asked them to cancel the order. At this point the new phone was already shipped so when it arrived, I sent it back and 2 weeks later they issued a refund for the new phone. Logically, this should have been the end of story. However, T-mobile's internal departments do not communicate amongst each other. They received their phone back and issued a refund but did not close the account. I was not aware of the fact that I have an account with them until late May when I received a bill from them. I called to ask about the bill and that was when I found out that the account was activated at the time when the phone was shipped to me and never canceled.

T mobile sent me a phone and a new number I never asked for. Call for their special get a phone since they have overcharged and made my life a living hell trying to loot money from me. Sent their phone back and they still charging me. Was never late for the years with them. Customers beware of scammers like T-mobile. They don't deserve good customers. This is a fact and not an opinion.

There have been a few times that I have gotten in a financial pinch with Sprint and they saw me through. I always paid the bill. Tmobile is heartless. They cut me off even though I just need 1 additional week. Two out of the 3 devices on my account are paid off and unlocked so I will be taking those devices elsewhere. I had Tmobile in the early 2000’s and I hated my service. I loved Sprint and when I found out they were going to T-Mobile I prayed Sprint would be calling the shots. I am embarrassed I have to go a week with no phone. I just started a new job too. Bummer!

Endless pop ups that are never addressed, mobile data is off,, pop up after pop up notification.. Turn it on,, endless pop up notifications that it is on!!!! Now that they have joined Sprint, we still get sprint lousy service. There is zero improvement.

I pay for 4 cell phones per month with unlimited text/talk/internet from t mobile. The service use to be pretty good. But recently (last month or 2) they have been limiting the bandwidth on the internet severely and often we can not even make phone calls during the day time hours. I hope it gets better in the near future or I am just going to try another company.

We went to T-Mobile and the sales guy pushed me to a LG phone. Now I can only make a 5 minute call before the phone disconnects and I have to reset the phone 2 or 3 times to get service and another 5 minute call before it disconnects again. I was told by a 2nd or 3rd level manager that I have not paid enough for the phone for them to change me to another phone. They told me instore the LG was no longer making phones, as of the end of the month she believes they will pull them off their shelves. So they sell a ** phone and because I have not paid enough for it they will not exchange it for a different phone unless I paid $200 plus the cost of the new phone. What ** not standing behind the product. They are exchanged it for the same LG but the store told me all of them do the same thing. So I let the manager know we would leave T-Mobile. The people at the store did a great job trying to help me out.

Didn't credit me for my iPhone X as stated. I've been on the phone for 3 hours today over wifi because all of my calls have been dropping non-stop. Now they are saying I am financing a $40 screen protector that is literally a piece of plastic, which I was supposed to have already paid for when I paid over $400 the day I switched over. I cannot believe there is actually worse customer service than Sprint, which I switched from. Now my bill is $30 more a month than originally quoted and what I was paying for basically the same thing. DO NOT RECOMMEND. GO TO VERIZON.

I created an account with T-Mobile a few weeks back and due to personal reasons, I immediately asked them to close it. I never called anybody, didn't use internet, did not receive any text message. I called their customer representatives (4 to be exact) and all of them told me that I was not going to pay anything at all because I did use the service. Yet, they ended sending my records to a debt collector saying that I owed them 176.28$. It's the worst service of my life. I hope I will never step into their stores ever again. Horrible company.

I am a long time customer of Sprint. I recently traded in my phone to Sprint/T-Mobile - there was no damage to my phone when I returned it. On the invoice it charged me for $400 in damages to the phone. I spoke on chat to the company three different times and getting a different reply each time. I was suppose to get a refund for the charges but of course it was not applied. I believe they are just telling you what they think they you want to hear hoping that you won't respond again. Did another chat - we will see if they fix the issue. I will be changing carriers as soon as possible.

I called the customer service line on 6-07-21 at 3.24 pm and asked to speak to a supervisor regarding a portage issue with my account. I told the guy to stop drafting my account immediately. He assured me it was DONE. HE LIED. Flat out LIED! Today my account was drafted again, this is a problem because I am switching banks and this draft caused my account to overdraw. This company is just as poorly managed as the one they just bought. Don't make the mistake of giving them your business, they are LIARS and they don't give a rat's ** about the individual customer.

I am very disappointed with my latest T-Mobile interaction. I applied for and was approved for the EBB benefit which lowers internet and cell phone plans by 50 dollars a month while Covid-19 is active. I applied this approval to my T-Mobile account and followed up with a rep and was told that it was accepted and I would see the rebate soon on my bill. I followed up several weeks later and was then told that the account type I have is not supported.

T-Mobile is just terrible and dishonest. Two months ago, I suddenly lost access to the network. The next day, I went to the store about it and was told it was my phone. I was not convinced but they left me no other choice than buying a new handset. It turned out that I had lost access because it was in fact T-Mobile who had improperly assigned my line number to a SIM card on another phone, something known in the industry as a SIM swap. Then the store had in fact concealed the real cause and deceived me into buying a new handset, even charging me an upgrade fee. When I complained, T-Mobile nickel & dimed me. I filed a complaint with both the Better Business Bureau and the Federal Communications Commission and T-Mobile responded with a bunch of lies, trying to sweep the issues under the rug and avoid any regulatory problems. I suspect that thousands of other customers have been deceived the same way.

I have been trying to port a number to Tmobile for a week and they are unable to send the correct information to Puretalk. I have made numerous calls to their call center which is in two foreign countries and none of the agents can speak English to where you can understand. I also have been lied to by each agent and still waiting on my number to port! T-Mobile had no email address and no way to contact a live American person to help you. This is the worst support I have encountered.

Accepted promotion to switch carriers. Initial billing was correct. Next billing included charges that were not authorized and in conflict with change carrier promotion. After nearly an hour call with customer service was told all charges would be corrected within 3 days. A week and a half later an email was sent informing me that the incorrect charges would be charge against my auto billing account. Another call was made to customer service and there was no record of the previous call an resolution. Now being billed without credits in the promotion. Being billed for a plan not agreed to. Worst customer service and now being fraudulently charged. Do not use T-Mobile. It is a ripoff company.

In February, someone messed with my debit card. I had to get a new card. I went into the Greenville store and gave them my new number so I could stay on the monthly debit program. Two days later, I got a text that I had not paid my bill. Went back and paid my bill and made sure I was OK with the monthly debit program. The next month, I got a text that I had not paid my bill. I went back and paid my bill and was told everything was OK with the monthly debit program. The next month, I got a text that I did not pay my bill. I went into the Magician St, Grand Rapids, store (I was in town) and paid my bill and they told me that I was OK with the monthly debt program!

Ok so I finally thought I could upgrade to s21 5g... so I purchased it and it came through ups. Which was fine. Then I opened my phone, wrong color, with no headphones, or charger box. Ok cool I called the customer service to figure out why the wrong color, turns out I have to send the phone back and wait 30 days just to get my right phone that they messed up on.. like ** nope. So as I'm getting ready for the night, I open the box up to see I have no box to charge it plus the smart people who work for this company, put a C to C cord so now I got not the right color, no box, no cord .. like why am I even with this company?? So yeah don't even bother.

Was offered a phone on promotion. Was told if I paid $250 that day the phone would be paid in full and no charges would be applied. 6 months later we're still being charged $35 a month for the phone that I paid off the day I bought it. This is now the third time we will be going to the store to correct this issue. I do not recommend T-Mobile.

I have repair ticket one right after one totally of 6 now and the same thing day after day with the same issues,. I have asked you complain to call me each morning so I do not have to call and complain about the same issues. I need to buy a new phone which I did and the same issue, I need to find another provider. The phone is new and was under warranty. Sprint wanted me to file a new claim which will cost me 50.00 to get service or a new phone. I have a Tmobile card in my phone and there is a sprint tower that is closer which they are shutting down. Sprint/TMobile claims they have more towers now than any other company (but not in Florida). They forgot to say that is working! (Ticket # **-- Ticket # **-- last 2 ticket numbers)

Although T-Mobile has great prices and benefits for customers, they have the worst customer service at the retail stores. The man with the pony tail at the Red Oak, Texas refused to give me a quick simple refund on some merchandise I purchased because he was helping a customer. The wait is usually 2 hours or more at that store and they don't seem to be very knowledgeable at the actual plans, as I was given inaccurate pricing and information since I transferred my service 2 days ago. They need to learn from AT&T about customer service.

T-Mobile ran an promo to receive free phones, via monthly credits for every old phone number ported in. The T-Mobile rep, confirmed our phones were eligible and ported the numbers for us. First bill was fine, showing amount for service only. Second bill included a charge for one of our 2 “free phones”. Subsequent follow up was told we weren’t told, though should have been, that our phones weren’t eligible for the free phone promo. In fact we were told they were. When you tell someone something that isn’t true, it’s called a lie. So we were lied to. Then not made aware until the second billing. The phones can’t be returned after 20 days. T-Mobile didn’t let us know of the original lie within 20 days. So now we are stuck with having to pay for the second phone and T-Mobile service for 2 years.

This company will do everything it can to extract as much money from you as possible. We signed up as a 4 person business and had 4 years with them, but one phone moved off the account for several months, but we were still charged the same amount. I called to end the service and moved everyone off, but one person was 3 days late. So T-Mobile expected another month $164. I negotiated to half that amount, but only after a long back & forth with the rep and almost an hour of wasted time. The adjusted bill was paid promptly, but they still involved a collection agency. Fortunately, a simple phone call to that agency informed us that the overdue claim was rescinded. But T-Mobile still was spiteful in their handling. Avoid them at all cost!

T-Mobile offered a new phone promotion if you would transfer and sign up with T-Mobile. They have continued to break The original contract and charge for the Phone I received. They call it discontinued promotion. Watch your back with this group!

I had the worst customer service experience of my life with T-Mobile. I am too frustrated at this point where they are making me go in circles and setting wrong expectations again and again. Their managers are too good to come on the phone and tackle the issue themselves (as they are always out of the office). I am in a different country and can’t use my phone because they are unable to unlock my sim (the device is fully paid). Every rep at T-Mobile I am talking to is giving me different and wrong information. It’s been more than 96 hours and I am still juggling between the calls with their uneducated representatives. Can’t wait to come back to the US and change my carrier once and for all. I do not recommend T-Mobile. Please don’t waste your time and money on it. Verizon is the best.

I switched from AT&T to T-Mobile about 8 months ago. I have to call almost monthly for service issues. Technical support has no help and do the same thing every time. I was suggested a cell booster which they do not provide and I had to locate one to buy. I still have connection issues with my tower and data is slow. My tower is only a few miles from my house and it has constant issues with needed repairs. I have used different brands of phones which I am paying for thru their company after suggested it was my type of phone. I am mostly bed bound and need reliable service for assistance when needed. My calls are delayed and calls come thru several minutes later after I have already hung up. Messages that I have sent to others have taken hours to be received. Documentation is not reliable or noted for review of my account. If I could put zero stars I would.

Been having a issue with voicemail. Seems a recent post confirm they know about it but they won't admit it. Get hung up on a lot and most of their reps don't answer anything, some just repeat same script. Ticket was made but ignored by them. Get several excuses on it i.e was cancelled, can't find it. Seems if they deny it or get you to give up calling having your time wasted it just fixes itself. The corporate office contact no better. Can't asks a question or get answer. Think customer deserve better.

I've had it. I have been with T-Mobile since I first got a cell phone back in 2006. Over the years, I always defended them when everyone else said that "they are a mobile service for peasants". It's becoming clear to me now that those people are right. Time after time, T-Mobile has failed me. Multiple times a day, daily, I'll have full bars (on Wi-Fi & Mobile) and texts will get the spinning wheel and not send. The other day, I got a text, from myself...that I didn't send. People tell me that my side of the line sounds muffled when I talk to them on the phone. I'm in sales and miss business calls because they simply don't come through.

I WAS a customer for 13 years with T-Mobile. I decided to switch because another company had a much better plan and the same phone offered by both companies was cheaper with my new provider. I received the last bill from T-Mobile and they did not prorate the bill. I called to speak to a manager about this and they state they do not prorate and I should have waited until the end of my cycle to make the switch. They expect me to pay for 2 weeks of services through T-Mobile that I did not receive. I left mid way through my billing cycle.

Transferred to T-Mobile from another provider that uses the T-Mobile network. Switchover was fine except I now find out there is an issue with T-Mobile's system allowing you to use the native voicemail app. Basically, you can't. So by pressing and holding 1 you can set up your voicemail, but it will not show up in the app and you will have no notification that you have a voicemail. You can press 123 to get access to the voicemail, but there is no way to know you actually have a voicemail. The tech told me this is a known issue, but there is no resolution. What I find difficult to understand is that the small provider I previously was using (Tello) was able to solve this problem (their voicemail system worked fine with iOS), while T-Mobile cannot. Worst of all, they know this is an issue, but no one mentioned it to me when I signed up-if I had known, I would not have gone with T-Mobile.

In Nov 2020, visited T-Mobile Hartsdale, NY store and worked with sales man Hector to trade in our brand new iPhone 8 for a $830 promotion by T-mobile and get an Iphone 12x. We sent in the iPhone 8 and received t-mobile receipt. We never received the $830m promotion promised. So on Mar 27, 2021, we went to T-mobile Hartsdale NY store and talked to Hector, the sale person. Hector called T-mobile corporate and confirmed the Iphone 8 we sent in is perfectly good for the $830 promotion. He told us T-mobile will call or email us about the missing $830 credit in a week. He also log in a memo in our account for the missing promotion. No one called or emailed us. We went back to the store only to find Hector was not on shift. We talked to his colleague and left a note, never receive a call back. At this point, we are very frustrated as have spent hours on this issue.

They are a mess here in Sioux falls SD AND they are one of those companies that lie and want your money anyways! No service less than a week in. Was told if canceled within 2 weeks the only charge would be 75 for EA phone restocking fee! Lie! I went through so much because of them. Not getting important calls. Not being able to make calls. Their own company couldn't get ahold of me. Was told I needed a booster and to call the co. cs to get. Saw other posts where they wanted almost 200 for a booster and that was with a discount! I had a dr who thought I was ignoring their calls!!! And others. It was a nightmare at best. And now I have a bill for services and will go against my credit because they aren't getting a penny from me. They say it is prorated but it's only 20 less than a month's full bill! They talk nice but DON'T BE FOOLED!!!

I came over from Sprint and was very happy with their service. I was seduced by the promise of fast internet. Nothing could be further from the truth, my 5G is 3 megabits down 01 up, it's terrible service. I don't advise switching. Stay where you are. I've been on the phone with tech support and they say that the service is working, well it's not.

Every since I switched 3 lines from Verizon to T-Mobile it was nothing that worked right for me. At first I was promised if I send my old phones to T-Mobile they will send me new I phones (2 of them) for free. I sent 2 iPhone 11 and received 2 iPhone 12. Only one was on promotion, however, with only $230 dollars credit. Second one I had to spend 30 days on the phone to add it to promotion and the same thing with second phone $230 credit. One thing promised and a lot of lies.

When the galaxy fold 2 came out for Tmobile I bought this device thinking it's a 5g device I'm gone be getting the best service, but since the day I got this device I experience nothing but problems. The phone works better in 4g lte and for over 6 months tmobile is been giving me the runaround. Telling me they working to resolve this problem. I have the slowest internet service ever. I wouldn't recommend tmobile to anyone. I been with this company for over 5 years and for the last 6 months I experience not but problems with them and then they lie saying they will fix this problem when nothing gets done. You will pay for a service you will not get.

I switched from AT&T to T-Mobile last thanksgiving. The magenta plan. They told buy one phone & you get a free phone. So I ended up buying 2 phone connections & 2 Apple Watches. They told my monthly bill would be $180. I paid an initial amount of $500. After the return time period was done, they started charging me $215. Humble request to all, don’t ever believe these liars. Worst. Never expected this from them. Cheaters.

For over two weeks, my wife's S21 5G phone and my phone T-Mobile service has not been satisfactory at zip 36352. While the coverage is good, the speed is only 1mbps --- very unacceptable. T-Mobile has done little to rectify the situation other than lip service. Tired of hearing how valued a customer I am... Need them to rectify their service. Getting management, technical involved out of Birmingham has done nothing to resolve the problem. We have to drive to other cities to get sufficient speed to download/upload data. T-Mobile incompetence has resulted in for trouble reports/work orders being canceled for no reason as the problem has not been resolved in over 4 weeks! Very frustrating.

While coverage is good for zip 36352, the speed has been less than 1 mbps for both our phones for over 2 weeks ever since T-Mobile "upgraded" local tower. Spending hours discussing issue with reps/mgrs...All we get from T-Mobile is lip service...no fix... Very frustrating!!

They violate HIPAA laws and purposely discriminate against people with disabilities and any person that for whatever reason do not have the ability to shop online and do not care. Their employees are rude and uncooperative when offered a solution to make a purchase while outside to follow the policy they state is mandated though it is not in my state, county or city. Their chat support employee told me to have a good and disconnected the chat when I was trying to simply describe his employees' rude and callous interactions with those with disabilities. He never let me finish and offered no options for someone with my situation. #boycottmobile.

I went to T-Mobile in Wedge Wood Ln, The Villages FL and experienced handicap discrimination practice (which is a VIOLATION of federal LAW!!) STOP hiring children that think they know what they are doing. This location had an employee that told me to leave the store because I cannot breathe- severe lung disorder. This is a disability, not a luxury. This employee would not allow me to even speak, only to state YOU NEED TO LEAVE THE STORE. Second point, in the state of Florida, there are ZERO mandates and restrictions. I am speaking to an attorney regarding this issue Monday next week.

I have never had so much trouble upgrading a phone. After 6 hours (and 12 days) of asking for help, none of our phones work. They cannot get the sim cards registered properly. We were asked to leave the store because they don't help people with Sprint legacy service. So we ordered our new phones online and waited nearly two weeks for them to arrive. Upon opening them up and following the instructions exactly, neither of the new phones would make or receive calls. And our old phones no longer work. We've been on the T-Mobile online chat for hours and they were no help. Then we tried calling a representative (lucky we have a 3rd phone to use) and they cannot understand how to set up the new phones either. Now we're stuck with 4 phones and none of them can make or receive calls.

I was with T-Mobile for 20 years 10 years straight I've when I decided to leave. They try to charge me for a phone that was paid for. Also it was put on my credit report. I sent copies to the credit bureau and it was removed. I highly do not recommend T-Mobile.

Their customer service used to be good years ago. Not sure what happened. Called to add a line and trade in device for promo. Thought everything was set up but went to store to do transfer and nothing was set up correctly. Called customer service again and whoever I spoke to days ago apparently had no idea what they were doing because nothing was done. And nothing the first guy told me was getting honored on my account. Wasted about 10 hours between store and calling. So I guess their reps can lie and tell you anything because T-Mobile won’t honor it. Can’t believe anything they say. Go somewhere else!

Yes I chose T-Mobile because of the. Reliability. I pay monthly for 3 screen covers and 3 insurance policies. My bill is between 380 and 310 a month. I have a crack in one of my cameras on the back (only because I didn’t know they offered screen covers for the cameras) and I’m trying to get some support and I’m being told I need to pay $99 to get supporter. I don’t have an additional $99. That’s why I pay insurance monthly. I want the company T-MOBILE to really look into this. Insure should be quick, easy and repair inclusive. I want to call T-Mobile when I have an issue and because I pay my bill on time and I pay for so much protection I want to be protected....not charged! A supervisor with T-Mobile said I could not make a complaint.

I bought a iPhone 12pro brand new. Cost is over $1000 charge. I start having call drop. No internet either. I call them. They say it was the ship because of the new service 5G they Change that. Same thing. It keep having the problem. They say it was the phone so they told me to call Apple. Wish I did call Apple. They say that it was something with service Network but they willing to help me By replacing the phone with every refurbished phone. I told them I just paid over $1000. For a new phone and that last them a week that phone wasn’t good. Why I should get an refurbished phone if I just paid for a brand new phone.

Bought a phone and a connection with T Mobile and I do not have any coverage in my area. I live in a small town, and T Mobile tried for several months to help, because my calls were not coming through and when they did they quickly dropped. Nothing seemed to work, so we thought it might be the phone, had it replaced. That didn't work either, just poor reception in this area with T Mobile. Decided to change providers, now T Mobile will not unlock my phone.

I had awesome service in NC so I thought OH would be too, WRONG. Worst ever! I get 1-2 bars of strength and little to no internet that’s locally. VERY POOR TO NONE, which I’m paying for. They add taxes monthly also not just flat rate of $40 monthly unlimited. I definitely would NOT recommend T-Mobile.

Transferred over from Sprint to Tmobile. In 2018 purchased two phones. I was told that the lease was only going to be 18 months. After the lease was over, I continued to be charged $55 for the phones. I called Sprint and Tmobile multiple times and nothing was mentioned about the month-to-month lease on the phones after the completion of the 18 months. I have been paying $55 for an additional 18 months and now I am out of $990.

I would give them 0 stars. The most horrific experience after being their customer for 11 years almost... Worst customer service ever, with people that are lying in your face when actually don't want or cannot resolve your issues, worst signal and especially if you have a 5G phone don't expect to have 5G signal anywhere. Also I've bought a $1400 Samsung Galaxy S 20 Ultra 5G from them and after only 3 months didn't work properly and they've done nothing for 6 months of weekly complaining. In the end they changed it with a refurbished one the blocked after 2 days. So please do yourself a favor find a better option, my experience was traumatic as I lost many days on the phone with them, not hours, in 6 months I've lost days!!!! Just yesterday the whole day until past midnight when I was done with them for good.

If you are thinking about using T-mobile, DON'T! I have been trying to clear up a mistake on THEIR part since January 11, 2021. I returned a defective phone that does not work and tracking number shows it was delivered to T-mobile warehouse in Texas. They are still trying to charge me for the defective phone that clearly shows it has been delivered to their warehouse. So far, I have spoken to over 25 representatives and several supervisors. Now they are saying that the IMEI # for the defective phone shows it is still in use. Firstly, the defective phone is incapable of being used. Secondly, a supervisor confirmed the IMEI # of the phone being used does not match the IMEI # they are showing is being used. Even with all of this proof, T-mobile still wants to charge me for a phone that I clearly do not have.

I had been with T-Mobile for 6 years and was generally happy with quality of service, devices, etc. One day my phone broke. I needed to two factor authenticate for work, so I ran to the store to replace the device. For whatever reason, the t mobile employee had to give me a new line. Apparently, I was supposed to cancel that? So now, I have been paying an extra $40 for the past 6-7 months. When I spoke to your customer service they said they'd only refund 2 months. I asked for a manager, who apparently didn't want to hear it, so she authorized the service rep to give me 4. Better, but... you're still stealing from me. They don't care about your customers in the slightest. They just want their cash. I used to be a huge and vocal fan of t mobile for 6 years. Now I'm canceling my plan, and I'm gonna trash talk them for at least 6 more. PS, the money in no way matters to me. I refuse to support criminal enterprise.

Before Sprint I had excellent signal for both: calls and Internet in anywhere. After Sprint acquisition it's a nightmare to make a call or surf the Internet even in my own home. Many callings to cust. serv. and got a lot of excuses.

I got a notice on new plans and went to the store location in the letter and it was closed! I then called and finally after 15 minutes got a human who gave me another store location and I went there and it was closed! I then spent all afternoon trying to get a human being to speak with and after 10 phone calls and leaving a call back number could never get a human being! Worst customer service ever! Wasted all afternoon! Complete Idiocracy and total retardation!!!!

I got a text message from T-Mobile about a promotion they were having. I called about it and was astonished when I was told I was going to get a FREE Galaxy S21, a watch and a fabulous plan with 2 lines for $27.50/mo. I didn't want 2 lines and was told that there would be 2 chips and as long as I didn't use the 2nd chip, I would not be charged for the 2nd line. I paid a deposit and all I had to do was send my old Galaxy to them. I ordered a cool phone case, and a wireless charger from Amazon and was so excited about that new purple phone and rose colored watch I was going to be getting in the mail. When it came, I followed the instructions for switching data from my old phone to the new phone. Complicated for me, but I did it.

The bad news: Any time you DO have service issues you will not be compensated even when the issue lasts for months. The tech support line is not as knowledgeable about your service area. They just troubleshoot so it might take 45 minutes to get anything done. They change to Philippines call centers at 4pm CST-believe me this will frustrate you. When you do get a credit to your account you will lose data. They say you don't but your service will slow down. Trust me.

This company is horrible! I'm so mad that we were forced to have TMobile after being Sprint customers, we are switching asap! I haven't had service on my phone on 3 weeks, first it was randomly roaming while I was home, then I lost all bars completely so cannot receive calls or texts. First time I called was told need a new Sim card due to merger, went to store next day to get one and they put 4 in and none worked, sent me to another store where they were just plain rude so I called again and was told they'd make a ticket to investigate and call me back the next day, except they never called so I end up calling them again where I got cut off or hung up on twice, they say they'll call you back but they don't and they tried saying there may have been a possible outage in my area but for 3 weeks?! And my husband's phone still works!? Ridiculous. Will be taking my business elsewhere VERY soon!

Had to return phone because no service in my area. Did exactly what they said. Called so many times and they said, "We’re working on it". Now it’s on my credit report! NOW they say I never called!! Scam!

If I could rate them a zero I would. Less than zero if that was mathematically possible. First it was the change in bill with higher amounts without warning. Next experience was ordering my upgrade. Paid and did not get notice this phone was on backorder until I had already paid. On chat over an hour with 5 different agents who could not answer a darn thing. A nightmare just to get this order cancelled. I am shopping for a new vendor after over 20 years with Sprint. Has not been the same since T Mobile took over.

I'm a Sprint customer, now T-mobile. This merger is pure garbage, they keep saying I'm with T-mobile but when I try to take advantage of their promos they tell me I can't because I'm a sprint customer!!! That's nothing to what happened and what I'm dealing right now, on Feb 28 I decided to take advantage of a trade in offer, $800 for my s10+ and monthly credits of $33 towards S21 ultra 5g which will only change my monthly payments by $16. My S10+ had a cracked screen so I started a claim with the insurance Co.

I've been a Sprint customer for 20 years in good standing. Time has come to upgrade one of my aging phones that is dying. I went on their site and picked out a phone and when I went to check out it wanted the entire amount now. I called them and got excuses and they said they fixed the problem and I could buy it in a couple days. A few days later tried again and still the same. I also noticed a 3rd line on my account that I didn't ask for and was being charged for. I called them and made them remove it and refund me. They we're also charging a fee on top of it. This went on 3 weeks and each contact resulted in same behavior and services added to my account I never asked for.

I actually do not like TMobile. They charge me over 1000 and I haven't been with them. Someone stole mine identity and they're making me pay 1000 or more. What the ** is wrong with. I will never go through them or Sprint. ** off tmobile and sprint. I hope people has better luck with you than I do

T-Mobile has raised my plan price without consent. My plan went from being $100 to $138 monthly. They claim it is tax inclusive but I have already been paying taxes. So what taxes are they adding? I complained on the 28th of February via Sprint Chat on the website and was told that they could certainly change my plan back to the original plan. The customer service rep Ashley then proceeded to try and sell me add ons and items. I said no thank you and to please revert my plan. She then informed me that I was no longer able to revert my plan and that they exchange for this is a $50 trade credit (that is useless to me since I want to leave sprint anyways and upgrading means another 2-year commitment).

I have been trying to work with T-Mobile since last year. I have told them that the reception in my area is not good. I have spoke on Facebook as well as over the phone and this issue has not been resolved. I have told them that if they don't fix the network issue I will go with another provider. They are telling me that I have to use their wifi or someone else's but I shouldn't have to do that.

Switched from Verizon a few years ago. Big mistake. Brought one phone over and selected what was supposed to be a free phone for adding a second line. The Revvl Plus, that was supposed to be free, ended up not being free. Despite adding a second line, they charged me monthly for the phone. When I called and asked about it, they said they don’t remember that offer, so I had to pay for the phone. The phone is garbage. Started failing immediately. The lighted soft keys stopped working. It would only make WiFi calls.

I placed order online for Tmobile back in November, there is promotion for $950 if you trade in your iPhone 11 Pro Max for the new iPhone 12. I signed up with T-mobile for that, called back the customer service named Nicole. She help me to get return label for my trade in devices. Sent them my trade in phone. I followed up on her to check that Tmobile received my trade in phone. So she says did not received the package, I have the tracking number, its says delivered on December 30 2020. I been calling them many times. I would says more than 10 times since December 2020 until now March 6th 2021. I would suggested do not trust Tmobile to send your trade in phone. All this company is a fraud. They never honored your promotion. They just want to get customers. Now I am lost three of the iphone 11 pro max. Even I have proof of the delivery, never get resolved. I am never want go back with Tmobile.

Don’t waste your time. It may be cheaper than other services, but it isn’t worth the amount of migraines you will have. Not only is it the most time consuming customer support out there, they rarely solve your problems and if they do they charge you money for their time. On top of that, they lie. They told me they were sending me a new SIM card for my phone so I could have service and it has not shown up yet. It’s been almost 2 weeks. The representative said 3-5 business days. They charged me $121.71 for service I didn’t get to use, said they would give me a $50 credit to alleviate the bill, They didn’t. This company is just a legal scam business.

Me and my 65 year old mother got an iPhone 12 and a S2O FE on promotion to switch to T-Mobile. We were told and showed on the graph by T-Mobile agents that we would both be receiving excellent service and it would be 5G! We have had the premium plan now for about 6 months and we have had the worst service of our lives. We have called T-Mobile numerous times (between 10-20) on their recorded lines and made complaints for dropping important calls, texts, videos and video meetings, and we went through all resolutions with them. February 20th 2021 I was given a 50 dollar credit and told I would receive a call from corporate within 3-5 days.

2 weeks with this company was more than enough to realize it's no good. I transferred over from Cricket to T-Mobile and it was a bad decision. I travel a lot and T-Mobile just doesn't have what it takes to provide me with good service. I am in a business account so I need to go thru a rep and she is horrible. My rep, Christal, from the TX RGV area was bad from the beginning and got even worse after she signed me up to the point that she would not answer calls nor messages just adding up to the bad service from T-Mobile. NEVER AGAIN!!!!

T-Mobile at first appeared to be a step up from Verizon's shoddy customer service. I was able to set up cellular services with T-Mobile and have my phone numbers ported quite easily via phone with their representative(s). That always seems to be the easiest part when attempting to obtain any service - T-Mobile is not an exception in taking potential customers hard earned cash and in a prompt fashion. Their reps were courteous, friendly and appeared to be quite knowledgeable — again, a step up from Verizon.

Called and ask for best deal today on a phone. Trading a Pixel 3. Offered Galaxy S21 for $700, with a $400 trade and would pay $300. Repeated offer back to girl on phone. Drove to quakertown PA store and asked for the deal. Two employees in store. The gentleman said yes, $700 and $400 trade I would be paying $300. I agreed to $300. He completed transaction and I said I would pay $300 now but was told no. All credits have to go thru until I would see balance to pay. He put a receipt in bag and handed me bag with box receipt. Receipt numbers do not match transaction.

I am caught them in an act of committing Fraud. They attempted to deny any wrong doing and would not show the agreement to me in writing just over the phone. When I told them to cancel the transaction they then use a delay tactic. It now going on three weeks. Since I told them to cancel the transaction. They sent the phone the next day anyway. I called to get a return label in which they stated they would mail me one. Waiting 5 days, no label. I called again, Requested was mail for them to email me one. I wanted for them to do that in which they finally did. Then said my account was activated and that I needed to go to a T-Mobile store to show them my ID and then they could cancel my account and provide a full refund.

I upgraded from my Sprint galaxy 10 to a T-mobile s21. The first week I had outstanding mobile data speeds I pay for unlimited data, the last week my data is so slow I have had to keep it in wifi, I've ran 10 speed test in the last 2 days. Every one takes forever to stars once it does instead of the 180 gbs, I now have 3 to 5 gbs. I have reached out to sprint/tmobile. I get the same stupid answer they have no idea what's going on. I had t-mobile 4 years ago, I had the same 3rd world service then when I got sick and left to sprint, now they own sprint.

In August 2020 I noticed that there may have been a security breach on my internet service due to sudden dropped calls, restricted access to certain Gov. Sites and extremely long load times. So naturally I called T-Mobile to inquire about my concerns. Instead of helping me to gain some sense of security they in turned decided to place extreme fraud blacklist and security measures on my device which caused a ripple effect of hardship.

I've been a Sprint consumer for a few months and everything been great. After the T-Mobile and Sprint merger I was told to go to a T-Mobile store and get a T-Mobile sim card for a better experience. Immediately after getting the sim card my phone stopped a connection. They then swapped me back to a Sprint sim card and it still didn't work. After swapping sim cards 6 more times and 30 hours cumulatively in phone support I quickly learned that their customer service consists of randomly hanging up because they don't know how to help and transferring you constantly so you have to reexplain your issue each time.

I had purchased wifi and was told it would work in my area. It would not. Couldn't get no connection. I eventually cancelled my wifi with them and was told I did not have to pay anything. Next thing I know I am receiving a collection notice for 50.00 amount for something I never used. Also never got any letter from them just this collector notice. Way to go T Mobile for no service and trying to screw up someone's credit. Also kept asking for a supervisor that the rep kept asking me why do you need to talk to a supervisor. I never got to talk to a supervisor. Do they even have one. Guess not.

We went to the T-mobile store on Cleveland Blvd in Caldwell to merge our plans. We were coming from two providers besides T-mobile, but the guys in the store were great at providing an affordable option at a great value. Anthony was patient and upfront about what to expect on our bill.

I received a promotion to get a free phone if I add a line. I got the phone. I did not like it, in the meantime I saw a new promotion trade your phone for a s21. I inquired about the promotion and tried to see if I can just replace the phone I didn't like with the s21. After all it is free so I own it. Talked to multiple representatives. They said, "Sure. I don't know why we wouldn't be able to do that for you." So after weeks passed and they are trying to give me a deal it was shut down by supervisors. I was not asking for much. I just wanted to be satisfied. I am still without a phone and I'm currently looking for other providers since they are not willing to work with me. I've been with them for 10 years. I've paid for the s21 5 times over but yet they are willing to lose a long term customer.

I thought I'd change carriers, so tried TMobile. They were great on the phone, promised me a tablet (I got one), said I could keep my number (wrong) and said in a day or so they would port my phone, etc. After putting in new sim, going to visit store, and a long list of other attempts to get up and running, I was without a phone that could make or receive calls for about 2 weeks. I eventually went back to my original carrier, got a partial refund for the tablet (paid $70, got back $46.00)! And they had the nerve to bill me $25.00. I called to protest and got no help. Why should I pay for service I never got? And crediting me $46? Really? Never again. Plan to go higher on this matter.

I contacted T Mobile in October or November 2020 about mobile internet service. The representative seem knowledgeable and knew what he was doing, then he sells me mobile internet guarantees that the service is available in my area without research. Long story short there was no service available and I sent back the modem on time in perfect condition. I was assured that the issue is resolved no billing will happen. Since then I have been billed several times for different amounts I have called in talked with several Reps that assure me that the bill has been voided and yet I am still receiving bills and threats to report me to the credit bureau. This leaves me no choice but to fight back and make this report and take legal actions if necessary.

I came here to try to buy an IPad for my daughter's birthday that is tomorrow. My representative Kevin advised me that there was only an LG and one iPad I could choose from. I had to ask twice how much the iPad was. The first time I asked him he told me how much I would pay monthly and the second time he said “It’s around $600.” I then asked if another store would have the iPad I wanted. Where he then said he couldn’t know if another store had it and didn’t even attempt to try to help. Customer service is key in sales and the customer Service here was horrible. Go to another store.

I switched to T-Mobile in November 2020 with 5 lines from Cricket Wireless. I tried in 5 devices (3 iPhone XR and 2 8 pluses ) all in good condition without any damages. I received 5 shipping labels to send my old phones to T-Mobile and I ordered 5 new iPhone 12 as part of a promotion. The shipping labels had the wrong IMEI numbers listed for 3 of the 5 phones so I called to correct so they mentioned they will fix it on their end. During my initial call the customer representative mentioned they will call me back when the trade ins are arrived at the warehouse to add the promotions. I never received a call so I called them. They mentioned they will call me later to add my promotions to my account but never called me so I called several times but they were not able to add the promotion to my account. They promised to call me back but never was able to call me so I keep calling them for the promotion.

After 60 days and over 3 hours in phone calls I was promised a deal so that I would not change to AT&T. After all that the bill still came in at a higher amount than it was suppose to. When discussed, even though they say they tape all their call, they could not bring up the call between me and retention department promising the deal that they re-nigged on. Went to a supervisor who would do nothing. I am officially taking my 4 phone numbers to AT&T after being with Sprint over 28 years.

My connectivity has always been poor since I am rural, but I am commuting distance to DC. Sprint gave me a booster box. I returned it because they don't work on Tmobile. Tmobile refuses to give me one because they are building out towers. All 5 towers around me are pointed away from me so how does that help? I have called them at least 20 times. I have heard every excuse in the book. 2 new SIM cards, updates, resets, nothing. My emails don't send the 1st time. My phone and tablet can both be sitting and suddenly say I have left my home network, or no service at all or 3G or 2 bars LTE. The connectivity just bounces around.

Tech support told me my issue with the S20 was internal. Told me I would NOT receive a refurbished phone and then the next thing I know another tech person is telling me they can't help me and that the last tech person lied. They have to do warranty exchange and I have to pay 800 something $ for a used phone that has an internal issue. I'm so upset I cried. T mobile has been my service since voicestream. Now they (everyone that works there) tells me something different each time I call. Tech support even called me back telling me I would get a replacement only for the next guy to tell me, "NO. Sorry." Smh. I will pay off my account after years of being ripped off by nonsense and lie after lie and go with Verizon or a respectable company!! It's wrong to make someone pay for a brand new phone then give them a refurbished phone!! Unbelievable!!!

I cancelled my T-mobile account in November 2020 after many years of paying promptly on autopay. I switched vendor. T-mobile confirmed I closed all 3 lines, same phone #s of many years. In December 2020 the company auto-deducted $82 from my bank and sent an email to notify me my next payment of $92 is scheduled for autopay in January 2021. I spent several hours on the phone to resolve this. I learned from the first representative what that phone number was. I explained that it's not my phone line.

I am a disabled person with limited income. I rely heavily on my government sponsored cell phone service. My service is with qlink which operated between Sprint for calls and texts and Verizon for internet towers. Since TMobile bought out sprint my service hit rock bottom. I get great signal but because I am not a paying TMobile customer they slowed down my connection speed so much that I can not get into my doctor's appointments nor can I access my pharmacy to refill my heart medication's. I am taking **, ** and **. These are serious medications. Before I found out what TMobile was doing (from their website) I was about to switch to them. Now I'm going to buy everyone's TMobile phones that are willing to switch carriers just to toss them in the trash. Do whatever you can to not use TMobile.

Please don’t trust this company. When you try and cancel, they don’t allow you. I called several times and asked reps to help me cancel because I realized I didn’t want a pre-paid plan but each time I called, they either put me on hold or disconnected me several times. They even said they had no record of my purchase but they had no problem charging me! I even called the corporate headquarters and the woman who picked up literally hung up on me as I was explaining what happened. This is a sketchy company. Thankfully my bank is looking into it. Stay away!

I switched over to T-Mobile because they had good prices and a discount for first responders, I even asked them specifically are nurses eligible, I was told by someone on the phone that I was eligible. I traded in my phone, got everything set up, and two months later was told that I am NOT eligible for the first responders discount. I think it's a disgrace that a company as large as T-Mobile would discount the work that nurses and doctors do by not offering them a discount. I feel like I was taken advantage of by switching over to T-Mobile just to be told later that I'm going to have a higher bill because what they told me in the beginning was a lie. I would not recommend T-Mobile, and as soon as I can pay my phone off, I'm out of there.

First of all, I've been a Tmobile customer for over 5 years and had no problems. Great price, good network. For Christmas, I wanted to buy 2 iPhone Pros and surprise my wife on the holidays. Called Tmobile on December 17, 2020, spoke with customer service, asked for promotions. He said there is buy one get second for $530 off with a new line. I said, "I don't need a new line, and other carriers such as Verizon have great promos of free phones for new clients..." He told me to wait to see what he can do.

I will get to the point, first their 4g lte steal my internet and give it to everyone for free, aka 4g lte cell spot shows up as 5g some times when I get home. Which that cell spot came years before 5g. Next their 5g is worse than Verizon 4g, no not lte. In the woods my friend with Verizon gets 300 down 100 up, I get 0 there, but if I go up about 300 feet to get T-mobile 5g I get 30 down 2 up, and verizon's ping is better by 10 to 20ms. Same story if I go to the city, and we try again. Even right on top of tmobile's tower I get max 80. That's not even talking about their outright lie that they claim their 5g goes further, it does not. Verizon's 4g, and 4g lte go further than tmobile's garbage 5g. Yes I have 5g phones, I have the Ultra 20, Note 10, and S7 plus tablet.

Sprint is the worst. First, they charged me $5 more per month than they were supposed to. Second, their service was bad - dropped calls, no connection to web, etc. Third, when I dropped their service, they billed me anyway. I was month to month, my phone was paid for, and I canceled 8 days before my bill was due. They have got a collection agency hounding me, threatening to destroy my credit. Don't use Sprint. Mint Mobile is cheaper and has superior service.

T-Mobile trade in program and promotions is the worst: Let me start by saying I've had Tmobile for several years now, and I used to think that Tmobile was the best phone company ever, but the truth is that although I had financed several devices throughout my time, I had never made a trade in/promotion deal, and in this, Tmobile is not any good at least my experience, is the worst.

Recently switched to T-Mobile being the map showed 5G at my home. I run a business and work from home. Purchased phone and plan to only return home to not even get half of my bars, let alone 5g. My live stream was blotchy and very pixeled. I went within my 14 day return period to be told I would have to pay a $70 restocking fee, that was never even mentioned during the sale. I could understand if I just decided that I didn't want the phone. However, I love the phone, just the map coverage is a lie. Make sure before purchasing that you test your area by maybe looking at a friend's TMobile connection at your home and in your area. I'm currently sitting at the Tmobile store on Amity Road in Conway Arkansas, on hold, waiting on rep to take my call. Also to make matters worse, I had to leave my Dad at home who is on Hospice, at home, lying in a hospital bed in living room, in his final stage of Glioblastoma brain cancer.

HORRIBLE customer service!!! I attempted to replace my internet provider with their home internet and got terrible service. I called the next day to return it, but they didn't follow through on e-mailing me a return label. I called again (each time on hold for OVER an hour) to be hung up on after waiting over 2 hours. Finally, they e-mailed a return label which I then shipped out the next day. 2 bills later and many phone calls with lots of hours on hold...it STILL isn't cleared up. DO NOT USE THIS COMPANY!!!! They are nothing but a pain in the butt to deal with!!!!

We’ve been with T-Mobile for 19 years, like many folks we had to cut costs due to the pandemic, I switched services on the last day of our billing cycle so not incur extra charges and lo and behold, they charged us $280 for services we had been paying $130 for for 10 years, we were under no contract nor were we paying for devices. Is this what 19 years of loyalty gets you? Do yourself a favor and go somewhere else!

I was a T-Mobile customer 17 years. They did my family DIRTY! We returned a phone not knowing why it was not working. It could go underwater so we never thought water damage. They penalized us for denying water damage then made us pay $660 for a lower quality phone and would not talk to us. We canceled 4 days after paying the last bill and had no balance. Then they sent us a "final bill" for 15% more than any previous bill (and those bills included paying off a phone that is now fully paid off). I have called multiple times and the ONLY service I get is the representative will take notes but no one ever calls us back. Tmobile used to have excellent customer service but has continued to go down hill and this episode sealed the deal for my family. Run away!!

We switched providers and joined T-Mobile with a seasonal phone trade-in promotion. We were told they did not have the phones we wanted in store, so they'd be shipped to our home within two weeks (at which point we would come back into the store to complete the trade-in). Two weeks came and went without any word from T-Mobile, so we called them. They told us we'd now need to wait 3 months for our phones. They did not provide any alternative solutions. The rep did not care at all.

I switched to another provider after 15+ years with T-Mobile. When I switched I had a zero balance because the monthly bill always came out of my account. Three months LATER I get hit WITH a bill of $250.99 threatened with collections BECAUSE THEY NEVER SHUT OFF THE SERVICE!!!! AND I WILL BE CHARGED ANOTHER MONTH BECAUSE THE FINAL BILLING ISN'T DONE - ANOTHER $70+. These miserable excuses for human beings threatened my excellent credit rating!!!! And put my back against the wall. I was not in contract with them.. My phone was paid for....These people are criminals and are robbing consumers blind because they FAILED to shut the service off at their end. What an absolute piece of CRAP T-Mobile Is.... Do not sign on with them under any circumstances!!!!

Thanks to Alleiah from Texas, a T- Mobile Expert, my experience was outstanding. She should be recognized for her excellent service and professionalism. All customer service representatives should take note.

WORST CUSTOMER SERVICE EVER!! I have spoken to THREE reps (Nikko, Benjamin, and Andrew) with each telling me they were transferring me to a manager) who REFUSED to give me to an ACTUAL manager regarding an on-going issue I'm having with my NOTE9, which I use for both personal and business, not to mention was over $1000. I am now on the second replacement phone which has done the exact same thing the 2 other phones have done, so it's defected too! Which means, according to Tmobile's policy, that they now are supposed to replace it with a new one. Andrew kept me on the line for 2hrs and 7min before saying he was transferring me to his manager to take care of that, all to disconnect the line!

I am a 13-year customer of T-Mobile and went into a store in Woodbury to upgrade to a iPhone 12 Pro. I was told the "trade-in" value for my iPhoneX along with $200 customer loyalty bonus could be used toward the cost of my phone which is the ONLY reason I upgraded. That amounted to almost half the cost. After several WEEKs waiting for my credit to be applied and my $200 "gift card" to come to me I discover that is a LIE.

Tried to contact Customer Service regarding two questions but we humans have a limited lifetime and don't want to spend a big part of it waiting for help. T-Mobile has frequent software updates and almost everyone is a disaster is one way or another. It seems like the follow-on updates are to correct what they screwed up in the previous. When you can talk to someone they blame it on Samsung. Unfortunately, the updates are shoved down your throat whether you want them or not and I have found no way to shut them off. And I really don't have hours to spend waiting for the "expert" to help me out.

I love T-MOBILE! It's fast and I love the unlimited data. I used to have another plan with a different company that would slow the speed of data once it reached a certain amount. I could start loading something and walk away several minutes and come back and it would still be loading. My daughter, son-in-law, and I share a T-Mobile plan together and it's cheaper this way. MUCH cheaper than the snail service I used to have!!

Worst customer service on the planet, hidden fees, overpaying for terrible coverage that doesn’t work more often than not even in the city I reside in. Switch to Visible Mobile. $40 unlimited everything, a $200 gift card after second monthly payment plus a free gift, better Verizon network coverage, keep your phone number (good luck getting your phone unlocked by T-Mobile) faster network and better customer service. Free SIM card and they overnight it for free. Super easy to switch.