T-Mobile Reviews

Very rude. Worst customer service. Basically told me if I didn’t line their service I could go somewhere else. I did. I hope they go out of business. Rude both in store and on the phone. Admitted they overcharged me and instead of refunding my bill in full they've been sending me 2 dollar prepaid credit cards for the last 6 months since I left. Bills often are retroactively changed on T-Mobile account. Pretty sure they are committing some sort of fraud. Once again, I hope they go out of business soon. Service sucks too. I went to AT and T and they are better in every possible way. ** t mobile.

T-mobile is such a horrible service and bad management, the guys kept babbling, arguing without making any sense or being reasonable for an hour. When I lost my phone got desperate, they are not helping, I called a around before May 17 to stop the service, paid off all charges on may 26. I said I no longer need the service since I lost my expensive phone. I never receive a text, email or letter to tell me what they did to me. On June 22, when I came to a local store, they told me there's a month charge for support, data, etc. which I never use date with T-mobile for a long time. They kept saying it's valid and will charge me forever. If I do not pay, they will send it to collection to ruin my credit. Then saying they can waive half a month since I paid off 1/3 of the month. I do not know any customer service doing things or say things like that my entire life.

Bought 2 phones under eip and 2 lines. Was happy and added 2 more lines then problems began. Lost payments eip modification for no reason. I have called several time to resolve issue in vain. Finally got a supervisor and provided bank statements for transactions and still not resolve. Ported out all my numbers and closed my account then contacted my attorney and waiting for the final bill to dispute. No more T-mobile postpaid or eip contract, never. Really bad experience and frustration. I am not recommending anybody.

After 15 years, my relationship with T Mobile is over. Yesterday I called in to upgrade my phone. I was told of an offer that I agreed with...but they would not mail me the new phone, I had to go to the mall in person to complete. As we are in the midst of a global pandemic, that seemed problematic. At the mall, after waiting in line with mask, I was told that was not a valid offer and would have to move to a new contract at a much higher cost. At home again was told not to worry, go back to the mall and have the manager call in to verify the deal and that there was a notation on the account to satisfy the manager.

In trying to gain control of my T-mobile account, you have no control over the account unless you are the administrator. I have paid my account since 2009 but the account was in my deceased wife' name to start. There is no way you have any control over people adding things to the account or usage. Customer service was no help what so ever. After not being to consult with my dead Wife, I had no control over the account. Billed $271 for things I did not do. So, be sure when your Wife is dying to get her to sign the account to the husband or you will be faced with canceling the account and stopping the auto bank drafts. I will make sure the account is paid off in a few days and find another carrier. Not a happy customer nor will I ever recommend T- Mobile to the many of people I know.

I want to make sure everybody knows about my case. Bought a Tmobile Samsung S20, 3 months ago, phone is giving me overheating issue and since I tried a factory data reset which didn't help I called to see for help from Tmobile representative. He then claimed that my phone has no Tmobile warranty, wait what? My box has tmobile logo, my phone has a tmobile logo, when I turn it on it has all tmobile apps and needles to say it's LOCKED to tmobile network only but they claim it was not bought from official Tmobile store and therefore no warranty. I submitted a complaint to the Bureau of Consumer Protection as I can't believe that a $1000 phone doesn't have warranty after 3 months. And I did call Samsung who confirmed by my phone IMEI that it's a Tmobile phone, Shame on you T-mobile! You just lost another loyal customer.

Went to T-Mobile store #4808 at 5848 W Central Ave Toledo to activate a phone and port number to it. Was on Sprint monthly billing plan and wanted to go to a prepaid plan on a phone I had purchased. Paid for first month of service and did paperwork. Counter rep had problems getting number to port over and called T-mobile help desk for assistance. They hung up on (first red flag) him while trying to resolve. Assured me that phone would become activated in the next 24 to 48 hours. 48 hours came and went with no service on new phone and no contact regarding lack of service by T-Mobile (another service shortfall).

0 likely to recommend. The services suck???? We haven't had service since Monday. As business owners, sales associates and both of us working from home, we have lost a week worth of so much $$$$ from not being able to reach out to our customers and all T-Mobile does is to tell us to restart our phones and that they're working on "it" for the entire week. Besides, we only get feedback when we call them. We're so furious and disappointed that we cannot get help after being your customers for more than 10 years. They keep telling us there's a connection problem in our area but nothing has happened to fix it since Monday, yet they expect us to pay a bill at the end of the month.

Horrible customer service, their phone service is atrocious, they will absolutely do everything they can to NOT help you, sell you a broken phone and will not take it back. Save yourself the headache and go literally anywhere else.

I get 1-2 bars. Call drops. I walk outside a few yards away from condo complex and I get full bars. Apparently, I'm surrounded by T-Mobile towers but I get poor signal at home. Service tech said they are trying to fix it but it could take months or years. Need to give truthful information from the get go, tmobile.

I switched my plan to T-mobile and service is horrible. Dropped calls, missed calls, no service or internet in my own home (with new great modem router). Unable to fix problems said I could buy out the contract. The phone, internet, and texts don't work often. Appar.

I subscribed to this service because it seemed very convenient to me: I rarely need online access when I'm not on a Wi-Fi network, and I just wanted access to WhatsApp and my emails. What a disappointment, the service rarely works, payments are rejected without any reason even when it is in automatic debit and you will never find out about it until the moment you need it and it does not work. To complete it, after waiting 15 minutes in line, when the customer service takes his call, he says "hello, hello" twice and simply ends the call.

I switched to T-Mobile and started to receive duplicate texts, not being able to send or receive texts and not being able to make or receive calls. T-mobile said I needed a new phone so I bought a new phone but the problems persisted. They sent me a third phone and still the same problems. Note this has been going on for 16 months. I finally asked to leave them since they cannot resolve their service problems and I was told I cannot return the phone they sent me just 4 days ago and they want me to pay for the remainder of the phone; which I did not need in the first place, or I can return the phone and I have to lose the $453 I paid on the phone. They will not release my phone number unless I pay more. I've been paying for the worst service and they are not even ashamed for their poor service.

Most of time calls doesn't go through and go direct to my voice mail. I don't hear the ring, there no phone numbers in the log, if caller doesn't leave a voicemail, I would not even know that someone called. I have spent hrs with tech support, and yes, they admitted it is TMobile issue, but it is over a month and they can not fix it!! Terrible company, terrible service. I am going back to my old company

I don't even pay T-Mobile for service although I use their network with Ting mobile. I purchased a phone from Best Buy, that also have a gripe with being that they sold me an "UNLOCKED PHONE" that was not. Not only Ting mobile contacting and failing to get T-Mobile to unlock my phone to use another carrier, I also could not get T-Mobile to unlock my very expensive I-Phone. So therefore T-Mobile burned a bridge with me. I am switching carriers and never looking back at T-Mobile or Best Buy ever again. I do not recommend buying a phone from Best Buy or using T-Mobile. They are all liars and thieves. My next phone will be a true global phone direct from Apple.

T-Mobile customer service is terrible, I placed an order for an iPhone 11 & case, took about 30+ mins., phone to be overnighted. Phone did not show up, bank account charged. I am on my second day of being on hold for over an hour, the people working at T-Mobile have no clue what they are doing! Had to laugh, the one guy trying to help me told me I was cutting out, yes I was using T-Mobile phone and T-Mobile service,

We ordered 2 T-Mobile phones in December that we were going to give our children for Christmas. As I looked around, I found Verizon had a better deal, so I called T-Mobile and gave them the opportunity to match the Verizon deal. They would not, so I requested the return information, and sent the phones back to T-Mobile using their label. I ended service with T-Mobile and switched to Verizon. In March I began receiving emails that I owed $1513.99. I have called them at least 7 times. During the first 5 calls I was told the box was on the dock (it apparently sat there for 3 months). The only reason I got that far is because I kept the shipping receipt. During the next 2 calls they told me the phones were missing. They have the IMEI number. They can locate the phones is they are turned on. They can shut down the phones if they are turned on. THIS COMPANY LIES.

I have been with T-Mobile for many years. I went to upgrade one of my iPhone 8 to (11 Pro - it cost $999.99). This transaction occurred at 4143 Baldwin, Auburn Hills, MI 48326. Somehow wife does not like the phone because it has too much yellow color when taking photo and even you look at someone else photos in Facebook and many other webs. I was gonna exchanged it to a S20 Samsung and the lady said the stocking fee will be $50. So that made me felt like getting ripped off. I end up stopped buying the S20. I don't know what T-Mobile is thinking about their stocking fee, to me that is too much, I can see 15-20 dollars but not $50. For now on I will not buy any phone from T-Mobile due to their stocking fee. I will buy them directly from either Samsung or Apple.

I recently upgraded my phone at T-Mobie to Samsung galaxy S20. Some days passed and I noticed the sun on my phone and it led me to gently rub my finger on the screen and I felt a superficial scratch. I thought that it was just a reflection but I could feel it but not see it. I called T-Mobile to find out what to do. I was initially advised to contact Samsung to get a replacement since it was a brand new $1000 phone!

The Tmobile store on 1498 Union Ave. Memphis TN 38104 has the worst customer service I have experienced in years. Went into the store last week to purchase the new Iphone and the salesman wondered out of the back room 5 minutes after I started shopping only to snap at me that they were not going to open for another 5 minutes. So being that I did NOT appreciate his attitude I went home and ordered the phone through Amazon. A few days later I go back to the same store to activate my new Iphone, only to be greeted by a Tmobile lady sitting in the front of the store arrogantly barking at me that I need to wear a mask. I stated that I chose not to wear one and her partner jumped up also arrogantly saying then you can't come in the store. This is shameful customer service and it seems like all the employees at this store have a remarkably horrible attitude. I will never return to this store again.

In November of 2019, my wife and I were in the market for new phones. A T-Mobile Sales Rep offered us two free phones, if we switched service plans. We told him we were paying Boost $110 per month for three lines, but were planning to drop our son from the account in a couple of months. After doing some research, he said he could beat that price at $105 per month. The only thing we had to do to secure that discounted amount is sign-up for automatic payment. So, we purchased the phone service in November, and then signed up for automatic payment in early December, as well as dropped our son from the plan. This dropped our bill to $84 for the month of December. Great! Everything was going as expected. However, in January, we no longer received the discounted pricing, raising our monthly cost to $98 for two lines.

Sold service that does not exist in my area. 7 days, 8 phone calls, 2+hrs on the phone, after 2 hour at T Mobile to switch from Verizon. Call 8 I got guy who knew what he was talking about. Apologize that someone service doesn’t work in our area. VM locked, Texts “Not Delivered” but clients got same text 3X.. 7 day nightmare. Back to Verizon.

If I can review this company it will be 0 STAR, this company uses a really good trick to add more customer every day using methods to play the customer...Recently I was told by Travis (working right now in Duniden FL.) "Carlos don't worry. Will be paid your bill from Verizon as soon you get the final bill.." Well..I change 5 lines to T-liemobil and the day came when Verizon send me a final bill for 2000 BESIDES ANOTHER 2000$ in equipment and guess what...No body in T-liemobil wants to take the responsibility to paid... And 2 months later verizon got my in collections so whoever trying to change companies please aware of this example...Corporate is just train people to get away from the problem and somebody call JASON is "BUSINES ACC" big **..!!

Was told my bill from pervious cell provide would be paid in full by T-Mobile. That didn't happen, then I was told I'd get $350 from the carrier freedom program. I got $67.47. They will lie, cheat & steal for a sell. I was told in order to get my Verizon bill paid for after I switch all I needed to do is send in my current phone. I had a 15 month old iPhone xs max. So I sent it in, thank the lord I sent it back, signature required as they tried to tell me they never received it. Once I mention that I sent it in with signature req and that I had the person that signed for it if they'd like it. All the sudden the phone was there, that's the steal part. They literally tried to steal my phone! How many folks would just have use the label provided by T-Mobile.

I have my phone damaged. I pay insurance every month. I buying two phones last year at Costco but T-Mobile and Assurant don't want be responsible because I buy this two devices at Costco. They told me to send the receipt, the serial numbers but still fighting with them. This two companies is the worst. I asking for the money I pay for the insurance and they refused.

Since we bought our phones we been always having problems with them because the offers they have are never true, They offer us a free phone when you buy another one, the phone was never for free. We had to pay it every month and now that my husband close the account and his mom open an account with the dad and transfer the phones they charge my husband $556 on his account after he closed they did charge the money but the can not do anything else about it because the account is close and of course they are charging the phones on his mom account too. Not counting all other promos or inconvenience we had, I DONT RECOMMEND ANYONE TO USE THIS COMPANY WE HAD headaches always. They have a LOT OF HIDDEN FEES.

T Mobile lied to us saying they would pay off our phones but still got a bill from AT&T for the $538 and I had to pay so it won't hurt our credit. Now I can't cancel since I paid AT&T. Big mistake. Should of stayed with AT&T. Beware. They lie to get you signed up. DON'T TRUST T MOBILE. It sad to see this still happening when we are in crisis and I'm a restaurant worker and they did this to me. NO SHAME!!!

I have been a T-Mobile customer for a couple years. I will admit, they were very affordable and service wasn't GREAT, but it was good enough without too many issues aside from it being slow or having a hard time finding service at times. To me, this wasn't a huge issue given the affordability. Customer service is also very polite. The few times I needed to speak to them about anything, which was rare, the wait wasn't long and the agent was always very friendly.

I decided to move from Verizon to Tmobile to take advantage of the lower cost of their plans and a promo they had going where you mail in your old phone and they give you a new one. Long story short, they sent me postage forms from UPS to send in my phones and I did that. All 4 arrived based on the tracking but Tmobile said they could not find two (either stolen or UPS lied about delivering it via the tracking numbers).

Took my iPhone 8 in for “switch deal”: left Verizon, trade-in, get limited selection of free phones, unlimited 55+ Plan 7/2019, seemed great and would have kept my cost about same on my limited income. But NO! When billing of my account started I see charging me a payment for the phone instead of the bill showing subtracting a monthly amount for the phone cost owed to go down each month to zero at the end of 24 months! No one would fix this at any level of the company, just acted like I didn’t understand the deal!

During this global crisis that often seems insurmountable, the last thing that I expect is poor customer service and impatient dispositions from employees working in the comfort of their homes with minimal risks. As an essential worker, I am in the market for a laptop. The scope of the iPad 2020 is just the device needed to fulfill my day to day work demands with its new capabilities.

The cellular service from T-Mobile is absolutely ridiculous. There’s no excuse for the immense lack of coverage areas. I’m going to list for addresses in Atlanta where T-Mobile has not worked and continues not to work despite their so-called upgrades. By not working, I don’t mean signal reception is faded or weak. I mean completely nonexistent.

Tmobile is the most horrible. I was supposed to get a promotion for the buy one Samsung Galaxy watch get one free. Shame on me for not checking my bills because once I did, I saw that they were charging me for both. When I tried to get it rectified it was too late and they said they couldn't do anything for me. Second time they have done something like this to me. Soon as I'm done paying off my phones I'm going back to Verizon. They do nothing for their customers.

If anyone shows up to your house or work with wonderful programs to get you to switch from your current provider to T-Mobile - Do NOT LISTEN! This company is basically fraud! At least that buy out program for sure is! I had one of their agents show up at my work and promised that they would pay my ATT plan off to switch over to T-Mobile. After I signed up, they said I actually had to pay ATT myself and that they would reimburse. I paid my bill from ATT and emailed them the pay off statement like they had asked- never received anything back.

I love the free phones Amazon prime included. Very cheap service. Great storage, range, You can upgrade the phones in a few months cheaper phones that way. There are a lot of stores available in a lot of towns also.

T-Mobile has been my provider for the last 5 years after I left Verizon due to their high prices. Service has been great. I use the JUMP program to get a new iPhone every year and I love the free MLB TV subscription. No complaints here!

Service has limited areas of service; in hospital, service is available in specific areas only. Wifi data is slowed a week into month; other 3 weeks, slow data. On family plan. However, all phones ID shows my name and number. Unsure how to correct.

Been with T-Mobile for many years. We buy our phones through them and we pay 1 line in full, 1 for $5 and 2 lines for our kids. All unlimited, no slowdowns or sharing for considerably less than any other provider. They are always willing to change us to the best available deal all with no contract. They don't need to lock you in. You stay because your bill is always right, perfect connection anywhere and we were told not to bother with Internet. Use their safe data because there are no limits on all 4 phones. Tried others, came back and won't leave again.

The service I receive is poor, every month there is a billing error and I spent 45 minutes on the phone getting it straightened out. I get poor reception because their service maps are inaccurate. Their excuse is always they're working on the towers In my area but the service never gets any better.

TMobile is the best Wireless Service ever. They have excellent customers service, help with anything including phones not even bought through them. I have been with them for 14 years and I will not change. As long as they stay the same great company I will never leave.

The plan is pretty expensive to me, but the customer service is beyond exceptional. Their workers go above and beyond to satisfy their customer. Also I travel throughout the world and my service is pretty good!

Reliable network and great pricing. Love that they have freebies every Tuesday, too! (Just not now during quarantine. Instead they're giving people an option to donate to a great cause.) They have accessories that are also available for purchase on installment like Beats headphones and smart watches.

I have been with T-Mobile for about 15 yrs. It is the best for customer service and international plans. They are very well priced and treat the customer fairly. I would not change carriers under any circumstance.

We are paying $70,- a month and their service is horrible. Basically, there is no data at our house, so we have to sit in the car and go somewhere else to be able to read or send emails. We also had several phone conversations where we had to hang up because the other party could not hear anything. We don’t live in the middle of nowhere, downtown Apache Junction, AZ. T-Mobile only cares about our $70,- per month without providing a satisfactory service. Of course, they don’t admit that anything is wrong with their service whenever we call.

Great customer service and I have had no problems with me overall service, a bit on the high side as far as price goes but well worth it in my opinion. I've tried the other service providers and I've always come back to T Mobile, and I have been with t mobile since 2000.

I have been a customer of TMobile since my first ever cell phone, 17 yrs ago. If that doesn't speak to outstanding customer service and selection of product, I don't know I what does! They have answered "yes we can" to every inquiry I've ever had and just a couple of months ago, I got a free Samsung Tablet. If you want stellar service...use TMobile! I mean EVERY word.!

Excellent to work with when I placed an order for a Samsung Note 10 for my wife. They worked through my order issues. When I called they immediately took care of my issue without transferring me to someone else which is very important.

From day I called MetroPCS store and spoke Richard and Martin I received Great Service, Product and Plan. They were able to switch my Service from Cricket flawlessly and I have been pleased ever since. Coverage in my area in KCKS has above average.

The phones are expensive and they break easy and the chargers break easy They're cheap to switch over but after that it's hard to afford a phone. Other than that they're pretty good. Sometimes the workers are rude and would be good to buy online.

Overall good company, very reasonable pricing / plan 55 + extras /. Reception could be better, some "holes" in Chicagoland. Good customer service. Verizon, which I had before, reception was better, but price was unacceptable. I don't care if I miss few phone calls a month, there is always voice mailbox.

Have been with T-Mobile for 4 years. Service plans much more affordable & substantially more service rich than our prior service provider. Some limitations in service coverage but improving all the time - now rarely an issue. We travel on our sailboat each winter & visit BAHAMAS. T-Mobile plan includes unlimited data & texting (at no extra cost) & very affordable voice calling included in plan. Customer service is great. Always get a live representative without needing to go through frustrating electronic menus. Their service plan prices are inclusive of fees & taxes, so no $urpri$e$.

A great company. I was getting ripped off by Verizon for years. T Mobile was suggested by my kids and I am glad I switched. They are a honest company. Love their t mobile Tuesdays and they have a great senior plan also.

Have been very satisfied with Metro since switching from another major carrier that I had been with for over twenty years. The price can't be beat and always includes taxes and fees, etc. I have seen no real difference in the service from what I had before.

T-Mobile is our 3rd carrier. It was our most expensive carrier. We auto pay $60 for 2 unlimited lines, talk, text and data. We pay $50 for T-Mobile wireless internet. It runs at 30+ mbps. Every Tuesday we are offered "thank yous". Great customer service. I highly recommend.

I love T-Mobile, what makes me stay is all the perks we get! Every week I use the .10 off each gallon of gas at Shell! And I get to try new food items when they offer coupons for restaurants. I make it a habit to text my parents and siblings to not forget to save their T-Mobile Tuesday’s! And with my sister being in the military, we always have service to talk to her wherever she is.

I have a hard time with T-Mobile regularly. It used to be the best around. These days the customer service is lacking. The prices are sky high. The coverage is not that great. You're better off with ATT, where you get better coverage for basically the same price. They call it the "uncarrier". I believe they are becoming more "carrier" everyday. $100 for 2 lines is an outrage. Now I do understand this is typical for 2 lines on any carrier, but I thought this was the "uncarrier". I used to be proud to be apart of a carrier that cared about customers. T-mobile is more concerned about being number 1 rather than focusing on customers. I am now ashamed to be a T-mobile customer.

I would rate Tmobile with no stars if that was an option! I hate this company! I was a loyal customer for over 15 years and have been treated terrible. I won’t go into all the things they have done because it would take way too long for you to read. I will just say that I have been paying them between $185-$210 for the past 15 years and never late once on a payment!

The plan I have with T-Mobile is really cost saving. I used to pay more than $70 per line, but now I have 3 lines and only pay $90. This plan have unlimited data, calls and text for all the 3 lines, furthermore I get additional discount on auto pay.

T-Mobile does not allow payment from certain credit cards to be used as payment. I have a Costco Credit Card and T-Mobile system rejected it. My dad is 90 years old and thank goodness he was not the one to deal with T-Mobile. I think the signal in Arverne Queens has to improve and T-Mobile needs to address why certain credit cards cannot be used on their prepaid service.

Years ago, this company had the best customer service, but under the new management from several years ago, it has completely changed. I am really disappointed and am looking for another provider. The biggest frustration is the tiered system of customer service and outsourcing of customer service outside the United States. It used to be extremely easy to be able to get billing problems and technical problems resolved with help from extremely professional, well-trained support staff. This has completely gone away in the last 5 years.

I was with AT&T for years. The bill just got higher and higher. I didn't want to leave because the service was good. T-Mobile is at least as good. My son joined the military, and T Mobile had a plan for him and his family (us). We saved over $100 a month. We also got nice phones. Very happy so far.

T-Mobile is the only provider I have used for a cell phone. I started with them when no one had heard of them because their plans were cheaper. I've had excellent service and have used my phone without a problem in several European countries and BC. I love T- mobile!

T-Mobile offers great pricing for veterans and families. The free smart phone selection is great, and service has been more than adequate, which includes free international coverage in Canada. No other company could beat this price.

I have been with T-Moble since 2012. I really like and enjoy their plans and service and upgrades, I would recommend them and their service to anyone. Very friendly and helpful. I hope they keep up the good work.

T-Mobile is okay. There’s is some differed from previous carrier Verizion. Customer service service is definitely better than Verizon in person tech. They take with time with you and answer your question appropriately. If they are not sure and you have iPhone they direct you to Apple due the Apple coverage.

I have had Tmobile for 12 yrs. Over time they have mislead me a lot when taking special offers. The price is very high for what I get. Every time I call they always give me the run around. I would think after being a customer for so long that they would be more honest with me.

I have a Stylo 4 and had to get a 5 real quick. I really want a iPhone or a Samsung, I like how fast my son's phone is. Mine is slow!! Would love to buy a new phone but that's all about the money!!

T-Mobile allows you to have up-to-date devices, paying a low price, without the old school contracts. I love them because you can afford quality service whether you are on a single plan or family plan. There is never any hidden fees or billing discrepancies. If you have any issues, the customer service reps are always friendly and understanding. That goes for customer service online, mobile app, over the phone and in store. The network service is great also, it is very rare that I cannot find a signal or my bars drop below 3. I have been a customer going on 5 years and I would not change a thing.

Metro was recommended to me in 2012 when my husband passed away as I was limited in funds but required a mobile carrier who was reliable. I have sing the praises of Metro by T-Mobile to this day. I'd had other carriers when in real estate, but there were always issues plus they had extra fees; with Metro I know exactly what I'm paying for and the service has not let me down. I continuously recommend Metro to all my friends as it's the best value with the best coverage.

I've been with T-Mobile for almost 20 yrs. I travel to rural Michigan annually and over the years the reception got better, there are fewer delayed or dropped calls and you can hold a conversation for the most part. When in other cities we had no problems. In October I have noticed my calls which last through mid-Nov. I have two lines for like 75.00 with unlimited internet so I'm happy with the service.

I find the personnel at the FM306 in New Braunfels, TX to be the most helpful and knowledgeable about plans and phones. I have been with Att and Sprint and I found their personnel although not as friendly as TMobile.

I have had my Metro PCS phone (now Metro by T-Mobile) now for about five (5), maybe six (6) years. I've not had any issues with the phone. The plan I have is outstanding. The only issue I have is with the customer service at the store itself. Once I asked to speak with a manager but the rep refused. If there weren't anyone else in the store, I never would have talked to a manager. She made it clear that there are cameras in the store and he was being recorded. Once that observation was made, he finally called a manager from another store.

I've been with T-Mobile for approximately over seven years and they've been very good at helping any time I call. You never on hold for much longer than 5 or 10 minutes and everyone's well trained and knowledgeable nicely. Customer service is great but then I selected as superb and so far so good.

Called and asked for any kind of assistance due to losing my job because of the Corona Virus and they said they could give me two weeks. WHAT THE HELL IS THAT ABOUT???? Since this is the only phones we use and all three of us are stuck with them now, I was pretty disappointed. Every other company out there right now is offering some kind of assistance except T-Mobile.

I love T-Mobile!! The plans are okay but the phone prices could be a little less pricey. My service is great and customer service is wonderful. I have one plus so I can finance my phone if I choose. I would not switch though. I'm TMobile for life!!

My bill could be cheaper.. I'm on an old grandfather plan. Where data is totally unlimited. It doesn't show when I reach a certain amount of gigs used. I'm good with that. Just wished I paid less than$110 per month for the same plan.

I have enjoyed tremendously the T-Mobile service and have no complaints about T-Mobile. I have been a customer for about 7 years and they are much better than Verizon. I am happy with my service with T-Mobile.

I enjoy using T-Mobile as I have service in most areas. The problem areas for me, seem to be inside building that are older. Often in lobbies while I am waiting I lose all service or in condensed areas. I also lose reception in large events where I am competing with thousands of other users.

The customer service is very good. I would like a cheaper plan for seniors. My phone had been stolen and the employees helped me greatly in ordering a new one and shutting off the old phone. I do sometimes have difficulty accessing my bill online.

I had been with TMobile for 12 years. I took the plan with me from LA to SF and I am very satisfied with their service, price and coverage. The only reason why I did not put 5 star on the overall satisfaction is because there is this small city where we go to a Costco there and for some reason I am losing my signal when I am there and sometimes when I see a deal I want to FaceTime my husband or send a picture of the item so I will know if I want to buy it but I can't but that's about it. Everything else is great!

They no longer offer refurbished phones or models prior to previous model. When ordering from store, they have no inventory & you e-sign documents e-mailed to you (which I forgot and thus didn't get my phone & couldn't fix it because the Note-9 was no longer offered).

T-mobile offers a single line plan for $50.00 and if you pay using a credit-card, they include all fees and taxes in the $50. Their data plan seems to run pretty quickly and I have never had a dropped call.

Their over-55 direct pay program is saving me a lot of money and is excellent service. I switched from Verizon Wireless where I was a customer for over 12 years and I am so glad I made the change. Verizon's customer service was a nightmare and T-Mobile makes it so easy to use. Great staff in my local office and good response time on the phone to customer service.

We learned of TMobile’s senior plan and we have been saving 30% for the last eight months. When my husband had to work from home we were able to upgrade to unlimited hotspot the same day we called. Very happy with their service.

We had been using AT&T for years. Their local service access was not good. Checked out T-Mobile as they had a good offer for Seniors. Their local access was not much better. They offered us an indoor cell signal booster. I was skeptical, but I installed it as soon as we got home. Works like a charm! Full signal service, even checked with a signal meter. Wonderful!

T-Mobile's customer service is unparalleled. They're very responsive and US based Representatives with the authority to help the customers with all kinds of problems without having to resort to supervisor or escalated to another level. Their phone selection is very poor. Did carry very few models of manufacturers however they weigh heavily towards Apple products. Their phone service and data service is not as fast as I would expect for 5G and their signal gets lost in large stores or their data gets overwhelmed during large events.

The Carrier I am writing about is a previous one but still good is T Mobile. They are up to the challenge in comparison with other carriers. Their best results would be reliability and costs. I also liked their product line. The no contract is a good deal and no hassle.

I have been with T-Mobile for 21 years. Since my first cellphone. Sometimes the customer service is great other times it's not. It's typical. Service wise there are areas that I do get a dropped call in Central Florida but for the most part it works.

Sometimes it doesn't pick up signal and I can't make calls. It drops calls but it works in some areas other service providers don't. I've had other carriers and they have costed more and had worse service!

We have found many areas that have no coverage. However, I've found that with Sprint in the past as well.. Customer Service is much better than with Sprint in the past. However, they tell you what you want to hear but when we get our bill, nothing changes. That is the most disappointing thing.

T-Mobile customer service is the best whether on the phone or in the store. Their sales rep are so personal and knowledgeable. They will keep trying to help you until you are fully satisfied or there really isn't any more they can do.

The service in areas could be a lot better With fewer dropped calls. For the amount of subscribers the service should be comparable to other provider such as AT&T and Verizon. I do like programs such as Jump to allow you to upgrade which feels like back in the days where you can get a discount on the phone. The program allows you to upgrade without paying the remaining balance of the old phone which is great. Leasing the phone essentially.

The upgrading deals are not fair to everyone. The website does not work as it should all the time, takes long to navigate and in most cases locks down and does not go to the next screen after clicking to upgrade a phone.

So far the business takes care of us. T Mobile helps when they can, if there is an issue with the bill they resolve it. That's it, Drawlines Branding & Marketing.

I like the price for those over 55. The insurance for their almost free iPhone 11 is high. I like the people who work at the store which is now closed given the coronavirus. However I do not like the 800 number customer service. My bill says that they do not know what device I have and that I do not have Apple Care which I am supposed to have. The Tuesday Thanks is awful. AT&T program was superior to T-Mobile. I have never used the Tuesday Thanks even one time. For hotel bookings it states that the discount is 40% yet on Booking.com the price is even lower than with T Mobile bookings of hotels. The reception is fine even though the signal on my phone shows low. However the staff at the T Mobile store answers all my questions. Wish they were at work!

Have been with TMobile for 25 years. They've always had the best prices and plans. I still have a landline with them. They offer a great low cost plan for getting my emails, texts, online ease, and very low cost phone calls when I'm in Europe. They also offer a senior discount. No other company offers all of these things.

Been with TMobile for 14 yrs and I have used their service all over the world and it was like calling from home. The service was the same. I have never had a problem with the phone service in any country.

I have been with T-Mobile for 18 years. I have 7 lines and pay 165$. I'm grandfathered in but also never had problem with calls, text, or internet service. If I have a problem I let them know. They fix it immediately no questions asked and I am always thanked for how long I have been with them. My friends tell me how much they pay with other companies and cringe on how much $ they pay for 2 lines and they dont have as much as I do. I have had a few people switch over.

I have been with T-Mobile for 17 years. The service has only improved and any technical difficulty I've ever had was dealt with through one phone call efficiently. Wonderful service and their customer service is excellent.

Not only does T-Mobile have the best, affordable service, but they have T-Mobile Tuesdays offering free and reduced cost items every week. Also, they offer newly released phones at a discount which makes it more affordable to purchase and plans for senior citizens.

I actually feel good about the cell phone provider because of making our lives a bit simple and also making the world like a small global village where we can communicate with anyone despite how far he/she is. I'm also able to know what is happening in other continents.. I also appreciate because of the prices are not too high for me even though we consumers we don't lack complains but all I can say about prices is that the services are worth those prices. Generally these providers does very good task because they are making my life simple in that, I don't have to send mails when I need to communicate with someone who is a bit far from me, the cell phone providers have enabled fast services which are very important and also the cell phones themselves are portable and reliable. I feel very good about the cell phone providers.

Have been with T-Mobile about 2 years now. Have not had any issues and store personnel at sign up were very helpful. We are senior citizens and not as tech savvy as some younger customers, but help was easy to get. Have not had any problems or issues up to this point. So, all in all happy with plan, Netflix included, hopefully things will not change too much!

I feel they could do better to support the older population with phone upgrades and trade ins of older phones to help us stay in touch with our families in video calling with larger phones like note 10's.

Coverage is not as broad as they say. Areas that are well in the coverage area on their map still has 1-2 bars. When asked they say the map is more general than reality. They dont have contracts but the cost of phones on a payment plan end up taking as long as a contract would normally be.

Didn't get promotion deal... I call for customer service. It hangs up.. I called to activate phone. They mixed you all my line with different numbers. It was a mess.. They have corporate number that is just a regular number.. MetroPCS is who I'm with.

I have no signal in and around my house and only can connect via WiFi. Also, during the promotion "add a line, get a phone free", I added a line but am getting charged monthly payments for the phone. And their "team of experts" is unavailable to contact but they have no issues auto drafting money from me.

I switched to T Mobile after 21 years with Sprint. T Mobile's Customer Service and staff far surpass Sprint. I was impressed from day one. They listen to and take your issues seriously and make every effort to fix them. As the customer you are #1 and they make you feel that way. Their prices are better and you're not stuck in a contract for 2 years. I like the option of leaving if I'm not happy and not being forced to lease a phone for 2 years and then have to pay additional money at the end of the lease to purchase a phone that I have already paid for over 2 years. I'm glad I switched!!

My friend a long time Verizon customer just switched at my suggestion and she is loving it. I told her, "You can't beat the value." No more worrying about minutes overage and the customer service people are really nice.

They start you on an affordable plan and then quickly as time goes on - prices start rising. The customer service is very good and they really aim to make you happy. However, the price increases take away from the great customer service!

I've been with T-Mobile since 1999, before there even was a T-Mobile! I kept the same carrier all these years because of excellent customer service and good rate plans. Operators help me to find the perfect plan after analyzing my data. Always helpful.

Metro has no sympathy for anyone during these dreadful times. I've been laid off due to the pandemic. So I contacted them to see if I could get some relief in the form of an extension cause my phone so when I do get the call to come back to work I will have it to know they called. Metro told me no and they didn't care about my issues. They wanted their money. So the next day Metro turned off my phone. Is that some bull.... Or what? I Don't recommend metro to anyone, especially in a crisis because they won't be there.

Well in 2017 my husband and I were on a Carnival cruise ship. It was October and my brother was in the University of Chicago hospital. He became gravely ill halfway throughout trip. I was on my phone constantly. Sadly my brother passed away while we were on the trip. My cell bill was over $500. T-mobile waives the fees... I don't know if too many cellphone companies would have done that.

T-mobile network is bad, features are bad, people in stores are unwilling to help. Only thing good is low price and decent internet speed.

T-Mobile lies that they offer an Unlimited Data, Talk & Text Plan per month. IT IS NOT UNLIMITED. T-Mobile cuts off your data and internet if you have used a certain amount of data before your 30 days are up for the month. I recently found on my cell phone that I couldn't search the internet or do anything except make phone calls. My monthly account was not set to expire for 5 days, but T-Mobile claimed I had used up all my data for the month despite their spurious Unlimited Data advertising.

Whenever I have had an issue with my phone, I stop at the nearest TMobile location, and they have always taken care of my issue and answered my questions. I have found the coverage to be adequate and the selection of phones suit my needs and desires.

I switched from Verizon to T-Mobile. Verizon is great but they don't compare to the plant and the prices of T-Mobile. And I realize now that T-Mobile is just as good as Verizon, in fact it's even better.

Our family got a great plan under a business account with the promo of Netflix for free, love that aspect of the deal. The bill is so-so but better than other cell companies for now. Overall happy with service (so far).

I've been having a Business Account with T-Mobile for several years now and their service is awesome. I Love everything about the company. I would recommend Family members also Friends, Business partners etc. All my family and friends also uses T-mobile, and they're very pleased.

I love T-Mobile. Prior to the T- mobile I had been with all the big telecom Verizon AT&T and Sprint. I felt it all the time were just ripping me off and any extra charges to feel so I would like my field double and triple each month. I switched and cannot believe how reasonable my bill is and it never changes!! They work with you, like they are working with me during this quarantine time. T Mobile is the best!!

I had friends recommend T Mobile for a while, but I am not the type to be changing from place to place, but my former provider made me very unhappy, so I decide to try T Mobile, and I have been very happy with them, I even went overseas and use the phone there, and when I got the bill it was just about seven dollars more..

After comparing with every other company, T-Mobile has the most straightforward billing system. It has cheaper plans for people over 60 years old. I love that the bill is exactly the same monthly, no surprises! Online system is easy to use and extremely convenient auto pay!

The service is ok, the unlimited internet plan is always a plus but... it is not 4G like they advertise, the second you get a phone call it drops to a 3G and when you search the web it just feels like 3G or a Really, really really really really weak 4G.

T-Mobile has been a blessing when traveling overseas, I know bad times now, it worked all over Europe, Canada and Mexico line a champ. Locally, it works fine in California, but we hit pockets if dead zones. It works best in mid be west and east coast for sure. It is the best value for your money!!!!

Like Verizon/Fios Metro doesn't respect their long term customers offering no future promotions which is in many ways a punishment for being a loyal long term consumer. It's a ridiculous policy and a huge turn off for many for a second rate cell phone provider. It would be in my opinion a more financial advantage to ensure that their current customers stay satisfied.

I have been with T-Mobile for several years after a former provider stopped serving Central Virginia. After speaking with several persons who were already with T-mobile I decided to give them a try. I don't switch phones often and am usually fine until service becomes quirky...usually after newer phones are in place. Cannot recall any major issues with customer service. They do have a plan for customers 55 and older but it's limited to two phone lines; however you can add accessories. It will be interesting to see how things are now with the Sprint merger.

We have been with T-mobile for a very long time and me and my family are happy with T-mobile's service, we recommend T-mobile for anybody. T-mobile's customer service are helpful depending on busy they are on the day call, sometimes you might have to be transferred to several people in order to resolve if you have an issue, but definitely it will be solved.

Very good cs when providing assistance with phone issues. Phone selection ok, prices -- have found better deals, I am sharing a plan so no complaints from owner so far. I would like to see better 4G experience and less software updates.

I am on the senior plan that is unlimited and very cheap versus others. They have now modified it for new customers as it was too good. Their trade in on present phone value they want to give sucks against a new one.

I was a T-Mobile customer before and decided to switch to AT&T which also has great service but expensive. I switch to Sprint to save some money and the service was so bad. You didn't have the option to still use your device while on a call to search internet. I finally made the decision to go back to T-Mobile and the phone service, plans, price, and customer service is great.

We do not get service in certain areas. Verizon lets you hear text message in the car, T-Mobile does not. I am not as satisfied as I was with Verizon. I also experience some difficulty getting voicemail on T-Mobile, whereas I never had a problem with Verizon. I changed from Verizon due to their political leaning. I am not sure what political leaning TMobile has.

I had no problems with T-Mobile. Their plan is budget friendly. It's not the best but it's not the worst so in the middle to me. Any cellphone would do for me old or new in my opinion I would say. Others might say any phone won't do.

I'm tired of having to turn in my phone. I've paid over a 1000 for just for you to just take off between 300-400. There needs to be some accountability from that note 7 disaster. We still should be getting some compensation from that bad episode. If I've been with you faithfully over 2 or more year. Something needs to be taken of off my bill. If life purchased more than 2 or more phones I've paid close to 2500 or more over this year. I'm paying now over 250 for 2 phones. That's ridiculous.

T-Mobile is like family. When you call customer service they address you by NAME. You know you are important to them. Never had a problem they couldn’t address. I love that there are no surprises fees and their rates are great!! I’m 70 and have been with multiple co’s. T-Mobile is the best!!

I've been with T-Mobile for 4 years now and must say with their 24 months plans to pay off a cellphone or having the option to pay it in full right then and there. To just only having to pay for the services and activation fee and yeah cannot forget their cool accessories that you can also buy upfront as well by paying in full or paying the taxes in store and paying small monthly payments also for 24 months. Just shows that Tmobile is a reasonable carrier to be with at the moment. I'm not sure how it's going to turn out, when Sprint merges with tmobile as the prices will change and perhaps increase indefinitely. If that does happen, I will no longer be part of Tmobile and probably would have to improvise on another reasonable carrier or better yet go to Boost Mobile that I have never even been with since they came out. But after this COVID-19 pandemic we shall see.

T Mobile service has been excellent, with great coverage in the remotest corners. The net speed is also awesome and love their friendly customer service agents. My entire family uses T Mobile and we are really satisfied with it.

I love T mobile, my issue is hidden costs, we just upgraded our package and were told it would cost us $90 total, when the bill arrived it was $111, that sucks! Please be open about hidden costs, taxes, etc!

We switched from #verizon to #tmobile after being assured we have excellent coverage in our rural area. We received 4 new phones, ported our current numbers, bought cases and have ZERO coverage at our rural home. Oops. The rep assured us we had 5g and excellent service at our address. After being on the phone with #tmobile, they apologized and sent us an email containing shipping label to return phones. Then disconnected our service. Today, because Verizon could not be reached to restore our service, we are without phone service at all. My husband is a retired veteran with medical conditions and if we had to call for help today, we could not. This is appalling to us. We were on hold SEVEN hours to set up the four phones, you read that right, SEVEN hours on hold. I can’t believe a major company would do this. Do NOT use TMobile.

I walked into T-Mobile during a smart phone trade deal. At the time I had an iPhone 5! They said service was great in my area. 4 months later 2 different phone purchases 1-Android and 1- IPhone, wiped out my contacts twice, $1400.00 for service, calls continue to drop if I barely moved. I sold the IPhone. Called TMobile (on speaker) for final payoff with buyer (of the IPhone) standing there, paid them. I went back to Verizon and bought another phone! 1 month later T-Mobile wants $400 dollars. They have changed the amount and reported to varies Credit Agencies. It shows up as multiples due to dollar amounts are different. I have sent letters to everyone TMobile, FCC, Credit Bureaus, ConsumerAffairs, Public Utilities. Basically they sell phones then they put up towers.

Best for suburban area for the price. The city tends to become congested and therefore even LTE does not work as well. However outside of the city, for a family of four the price is well worth the budget.

Great customer service and selection is excellent. Best of all they contacted me when they created the senior calling plan. You really don't get that type of service everywhere. Thank you for your consistent professionalism.

T-Mobile has provided high quality service with a competitive price plan. We had AT&T prior to T Mobile.... Simply no comparison. Much poorer quality and service with 35% more $! We have had T Mobile for almost a year and are extremely satisfied!

Excellent company, excellent cell coverage, great customer service and high quality product selection. Prices are OK, a bit higher than others. They have some very good deals and discount plans for families, but not as good for single people. The best deal is the screen protector - lifetime guarantee to replace it whenever it breaks. The insurance plan is also excellent and well worth the extra cost as it will replace your phone if lost, stolen or broken.

Horrible connectivity, more dead spots than live ones even in a small city with numerous towers. Now they want you to dial 1+10 digit number too! If you complain you hit a dead wall and then a paywall. Would have switched if there were others that work. They are all the same. Their 4G LTE is a joke, and they want to sell us 5G snake oil now.

I chose T-Mobile because my bill was a lot less for seniors but the service is very spotty. AT&T have better coverage. My Bill for senior was $60 a month for 2. I haven’t heard anything about different carriers. I was looking at Verizon at one time but I wasn’t sure about any other carrier.

Overall T-Mobile is good. The service isn’t spotty. For the most part they have some spots that are dead zones. Using my phone while abroad is also a nice feature that you don’t have to pay extra for. Unlimited data that isn’t extra cost like most other providers do.

T-Mobile a great company. I've been with them for many years. I've left at one time and within 48 hrs called them and ask for help getting me out of the carrier I went with. And it was handled. No questions ask. I will always stay with them.

They were very helpful and nice. Phone was free and plans are good. They answered all my questions and were very patient. Transfered all my data and contacts.

Hello, I switched to T-Mobile from Tracfone because T Mobile has a $3.00 a month plan that gives you 30 minutes of talk time a month. I dont use my phone much accept for very important reasons. I had tracfone before I switched and I didnt like their customer service. Some of their staff were not helpful to resolve your phone problems and some did help you out. It depended on who you got connected with when you called them to get help with your phone service. My wife likes Tracfone and we had good service from their staff fixing a phone issue but It took a while to get the problem resolved when I called them. I got switched to different people during the repair call but finally got it resolved.

T-Mobile is very reliable. They've never made a billing mistake, and they have always provided high quality service. On two occasions I had to have a device replaced, and both times it was a very fast and easy process.

T-Mobile offers great family, senior and veteran prices with no confusing data plans and give you unlimited data. I have had no problems with coverage and no dropped calls. The T-Mobile staff were helpful in determining what my best discounts were. I now have 6 people on my plan.

Great company. Puts people first not corporate CEOs etc. Is underpriced compared to other big names. Has great coverage across the US. I have travelled from south Florida to Seattle and made many stops along the thousands of miles and never had a coverage issue. I pay less than 1/2 of the cost for service than ATT VERIZON and I get WAY more than with those losers. T-Mobile employees are super cool people honest and upfront.

Check all the plans for family and seniors and they have lots of discounted plans. Customer service is very good! They handled a return under warranty in a day for the new phone. I have been with T-Mobile for several years now and love it. The coverage is very good, and the tech support is easy to contact and work with.

I’ve had great experiences with T-Mobile, from their online support to their in store support I’ve always felt that I was helped completely and that I was given the best support I could get. Lastly their plans are great and fit everyone in our household.

Amidst a pandemic, when people are losing jobs and on lockdown, T-Mobile turns off people service and charging a 25 dollar reconnections fee. Where is the compassion for your loyal customer during such a sad time? Thanks for adding more stress to our already stressed out world!! SAD

I signed up through a promotion. They cut off my Verizon service a week before I got my new phone from them to activate. They gave me 50% discount for that complication. Month later I get a bill for 1.5% because the promotion I signed up for I wasnt enrolled in and the guy who signed me up lied about my eligibility. I just got off the phone and denied what it stated in my account that I am eligible for $140 total per month. I was on the phone for 30 minutes and all I got was an apology for their mistake and that I'll be enrolled for the upcoming month. But I still had to pay the $189 bill with no promotion. I wish I never switched over from verizon. Service sucks also.

Amidst all of the Covid 19 upheaval to our daily lives, T-Mobile in true T-Mobile fashion, decides to cut our phones off 2 days early. But last year they cut off the phone on Christmas Eve (which was actually 3 days earlier than normal). They must be doing it by design to rack up all the $20 re-instatement fees. My family alone is $60 EVERYTIME they do it. Here's the scenario. Our bill hits on the 17th. Normally, well for 21 years at least, I pay the bill with my last check of the month. I go into the store, because they have a problem processing my debit card over the phone, just them mind you... I have been a customer since 1999. But every once in a while, T-Mobile decides they can't wait and they just shut us off abruptly.

Hello, I wanted to share my experience switching to T-Mobile after being a customer with Verizon for 15 years. I had the itch to depart from Verizon and its massive bill I paid monthly to them for a single line of service. Like many, money is tight and I wanted to make a change. I did my research and decided to pick TMobile because the coverage has massively improved over the years. Things seemed to be in a positive light for me. I called and spoke to a rep who explained the process and how easy it would be to port my number and get the credit to pay off Verizon and cut the ties for good. They were wrong.

If I could give ZERO stars I would!! My boss passed me this phone he had with T-mobile. I needed to unlock it to use my Virgin Mobile Sim card. But I was thinking I might switch to T-mobile... That will never happen! I got to experience first hand what customer service is with T-mobile! I know WHY my boss SWITCHED services and would rather have a root canal than using T-Mobile again!! I will never switch to T mobile!! It's a nightmare!!! I've waited for hours and haven't been able to reach anybody to help with this issue... I've had 5 different touch points with the company and my problem is unsolved. Sales will answer fast.... customer service = worse than root canal!

Live in Houston. January 27/20 we had an explosión and the T-Mobile tower fell down. My internet service went off. Today 2/19/20 still have NO internet. Customer service told me Feb 3 a "booster" will be mailed. Have received NO buster and still have NO internet. Would NOT recommend this company to NO one

So while other companies are pledging to waive late fees, and provide unlimited data for their customers, Tmobile chooses to cash in on the Coronavirus pandemic by charging late and reconnection charges to consumers affected by the pandemic. Guess it doesn't matter that I've been with the company for 12 years, or that I can pay my bill, still chose to suspend my service because I couldn't pay the ridiculous $20 per line reconnection charges. Way to go tmobile!!! Next time I'll try to plan before the pandemic.

My phone has been hacked several times and customer service is full of racists and xenophobic people. They provided a response similar to "call us back later" or "spend more money ($100+) to fix your problem".

In 2009 my wife had Cricket service. In 2014 Cricket became a subsidiary of AT&T. This made my wife's old flip phone obsolete. So She upgraded to a new flip phone. Well the new flip phone she bought had the worst alarm sounds I've ever heard. I don't know how someone is supposed to wake up to an alarm playing Bach Cello Suite Prelude? Needless to say we returned the phone to Cricket. She found a little better phone from T-Mobile. They moved her new number and she was satisfied for the most part. Then it happened....

I have a portable HotSpot device I purchased several years ago from T-Mobile. I needed it to provide temporary home Internet service while my home was being repaired (my DSL service was temporarily unavailable). I purchased the HotSpot device and 3 months of service. Now I have moved and have a similar situation. T-Mobile is not competitive regarding data-only service using a HotSpot. I determined the HotSpot I purchased was compatible with another operator's network and hence requested T-Mobile to unlock my device. My situation completely satisfies all requirements T-Mobile has for allowing a free Unlock. I called T-Mobile Customer Service and opened a case. The representative told me I would receive a phone call with the unlock code in 3 days. On the 3rd day I received a call and was told they needed 2 more days. I was promised an eMail with the unlock code and a phone call from Customer Service in 2 days.

I bought a prepaid sim in LA with the promise it works nationwide. It did not work in New York City. When I inquired in an NYC shop then I got some lame excuse about improving the network. The agent which was extremely rude refused to help me and told me I should complain at the shop in LA. She refused my request to talk to her supervisor.

Avoid at any cost. T-mobile is a rip off. Canceled my service when I got a better deal from another career in October 2019 and they kept changing my credit card until January. Called them every month from October 2019 till February 2020 and asked to cancel my service and they failed to do that and made me pay for the lines. I had no longterm contract and was fully entitled for cancel my account. Terrible customer service.

Team of experts they say but they are team of manipulators.

Beware of this company. I switched to Tmobile and got insurance on 1 of my phones then when I needed to use the insurance they tell me that my phone isn't covered when I clearly have it charged on my bill in front of me and have never removed it because my husband is notorious for breaking phones working in construction so now I have an 1100 dollar broken phone that "isn't covered" that I still have to pay off!! Scam company!!!!

Attempted to port my line up T-Mobile to another carrier, after four days I have no service on my T-Mobile phone, and they refused to release my number to the other carrier. I called they Advised me that they do not perform such actions. I asked them to cancel my service which was a prepaid service. They canceled my service but refused to prorate the unused portion of my service and give me a refund. They told me to go back to the store where I purchased it which is 9 1/2 hours away from my home. Totally irresponsible and unexpectable.

T-Mobile opened up an account in my name with no ads # and now they will not take it off my credit report. Anyone else have this experience? Multiple calls and always told the same thing. Class action lawsuit?

I have a T-mobile flip phone, pre-paid minutes. It did not suffice as my only phone but I use it as a back-up and to find my other phone. T-mobile has poor coverage where I live and in the mountains. But in Canada, it switches to Rogers and has better coverage than ATT. That makes it a great backup phone. It's small and easy to use. The minutes are pricey but as I said, it's just a backup.

The cost for a prepaid phone is very reasonable and the service is great. I've been using it for more than 10 years and I am completely satisfied. I recommend prepaid phone from T Mobile. It is the best prepaid phone company out there.

Gone are the days where you could get a free phone by signing a contract. I miss them. Phone bills are much more expensive and you are essentially locked into a contract by paying for a phone monthly. Also, T-Mobile has very spotty coverage where I live.

I had service with T-Mobile for over 8 years, I switched to a more cost effective service while my income has been reduced temporarily on maternity leave. To my disappointment tmobile charged me a full month of service for only 3 days of service which should have been prorated. It left a bad taste in my mouth that this company can compromise its integrity to extort money from their customers. I will eventually pay them back but surely I will probably never do business with them again.

T-Mobile over all is one of the best mobile phone company there is, whether it's phone plans, prices, and customer service I love their rates and their customer service team are quick to help in any situation.

I like Tmobile because it has affordable services to call abroad, also when I am in Mexico I can call and browse as if I were in the US. The basic service with unlimited phone and good GB per month is about 45 plus 10 dollars for the international fee. I don’t like that their customer service sucks. Every time I call I have to wait a lot to talk to a human and I am never sure if I ever speak to one. They try to sell me products with unclear information and telling me that now they are offering new and FREE updates for clients with my type of contract. Once I bought it and ended up with double the amount in my monthly bill.

One of the best prepaid mobile service I’ve had in over 25 years, great customer service, easy to use app, great reception, good selection of phones and prepaid plans. Great value for money. Available in most states.

TMobile is really a great carrier. I really love it. Been with them 3 years now. The service wonderful. Have great plans. They're better than most of who I've been with. Their prepaid is great service. Get what you need. Their data is wonderful. I can get out. My calls are so clear. Their service is really nice.

I have a military discount with Tmobile and they have been awesome in every way. I have been with Tmobile for years and anytime I have had a problem they have been there to help. I came over from Verizon and I was scared there would be a drop off but there was none.

Deactivating my T-Mobile account and resolving my final payment has been the most difficult and frustrating experience that I have ever experienced. I deactivated my account and ported my number over to a new carrier on December 23rd, 3 days into the new billing cycle. When I received my last bill, I noticed that they had charged me for the entire bill cycle up to January 19th, not just the 3 days the service was active. I called and spoke to a representative who confirmed that this was a mistake and that It should be a prorated amount for 3 days. She told me to disregard the current final bill and that I would be receiving an updated final bill in about a month. 2 weeks later I receive a mail notice from a collections agency for the inaccurate amount.

I write this, knowing for sure how T Mobile is for I am current customer of them. They don't have coverage in most areas even if I am outside of my yard I don't have my whole bars. And for my husband that he works outside of Virginia is impossible to find coverage in some areas, and his friends that they Verizon they do have signal and service. I called customer service and they were so shameless that the only thing they do for me was saying that they knew it. But the monthly payment they took from my bank in exactly amount, they are thief. If I am still with them is because I have to almost $600.00 for my phones which when I got it them told that one of them was free, but when I told them that I gonna left T mobile there they said that I have to pay for both of the phone. I advise you don't get T mobile is not worthy.

My experience with a prepaid phone was ok. I thought the minutes ran out too fast. I loved the different style of phones to choose from. However, in the end I decided to get on my daughter's cell phone plan. It cost more money than a prepaid, but, I vent it was worth it. I didn't have to worry about using up my minutes while having a conversation. In the end, a phone plan seemed to be a safer choice because I could call anyone whenever I wanted to and talk as long as I wanted to.

If you try to leave Tmobile, they will give you the run around. We ported our phone numbers to another company and requested our phones be unlocked, called several times and spent hours and every time they would say “it will be 24-48 hours”. Days would pass and I would call back and they had no idea what I was talking about and had no record of the previous call.

I hated the reception and chose to switch back to Verizon. My son’s phone was T-Mobile so I asked to switch him to his dad's account. Agent said I had done everything to release him and I told his dad. When he called they gave him such a run around that he just got a new phone and new SIM card and I was stuck with his old number still being charged on my auto pay that I can’t access because, as a cancelled subscriber, I no longer have access to my online account. Didn’t even know I was still paying until the end of December! And I was being charged for a family plan with that one phone! Now, after their poor service, they won’t give me any refund. I will NEVER use them again and NEVER recommend them!

Let me say, my experience was not optimal with TMobile. Saturday was my birthday and my wife for months has been talking about new phones. We went to T Mobile to switch carriers and upgrade our phones. I told my wife of meeting a young lady who was working at the Harden Street Columbia SC store and wanted to go there to look her up and check T Mobile out. Our experience was excellent and received great service and decided to switch. We updated out phones, ordered them, and bought some accessories. We were told the phones would be delivered Tuesday or Wednesday. All was well. Then the problems began. Received email that order was shipped. Tried to check it but was unable to get to the link in the email to track. Tuesday one phone delivered. Didn't know if one was not delivered and the other stolen so I called Customer service. 800 number first kicked me off the two times I called.

Almost three months after my telephone number was ported to another provider, I found out from a Customer Service Representative in the expert team that EVERYTHING I HAD BEEN TOLD WAS WRONG!!!! So, they withdrew the monthly charge of 141.00 after I had canceled and asked for a final bill. When I called about it, they said that would be refunded to me in a check within 7-10 business days.... THAT WAS A LIE!

I don't like cell phones but have one for emergencies and so bought a Tmobile prepaid and it works splendidly and the minutes roll over year after year as long as I buy 10 dollars worth of time so annually we do so and always have a small easy to use emergency phone at the ready. Customer service is a free call and balance check is easy as well as texting.

I have been a customer of T-Mobile for two years and I can say the service is decent. The speed is very fast and helps me whenever wifi is not available or not strong enough. I just don't like how expensive it is for the amount of data I get from it.

T Mobile has always treated us as a valuable customer. Their local office staff are well equipped with excellent knowledge of their product line, as well as dealing with support or training issues. Thus we have stuck with T Mobile for over 15 years. Unless their service goes up in smoke we will stay with them as long as we need cell phone.

I was a prepaid customer and canceled my service on December 31, 2019. I then on February 7, 2020 my bank was charged a full month payment and caused me a $30 overdraft fee. I called T-Mobile and they said I didn’t cancel. The entire month there was no activity whatsoever on my line. I’m very upset and I will never recommend T-Mobile to anyone. Also, I got lousy internet connection whereas with AT&T I had no trouble!

They are always very helpful with any problems I may have and the service is very good. When I have a problem I can go to them and they fix it right there on the spot. I had some scratches on my screen and they fixed it right away.

Daniel at T-Mobile in Towne Lake Hills is the BEST!!! Daniel was a consummate professional! Knowledgeable, articulate, personable, and efficient. ABSOLUTELY THE BEST purchase transaction have experienced in a great many years. I actually thought I would never experience the level of service Daniel provided again in my life. Truly assumed it was a thing of the past! Kudos to T-Mobile for having such a stellar individual amongst your ranks. Give him a raise; a promotion, or both!! By the way...T-Mobile has come a long way in recent years. I was a 20+ year Verizon customer, and I'm very happy to be part of the T-Mobile family!!! Thank you Daniel & T-Mobile????

I love my prepaid T-Mobile plan. I have the same service coverage, great values every Tuesday with free stuff movie rentals and food and they have awesome customer service. The locations are so easy to get to and I am treated wonderfully.

Help me to have a cell phone because I can't pay a month payment. I don't used all items on the phone because I just used to call and received call. I don't text or picture. I am glad that there still have prepaid phone.

I have been with T-mobile for years and have been very happy with their service. Lately though it appears as if service coverage had been dropping around the city of Las Vegas. Less bars than I am used to and poor quality connection in calls. 50 dollars a month for 10 gigs of data and unlimited talk and text is nice though so I really can't complain.

STAY AWAY from T Mobile if you ever decide to switch to a different carrier!!! For months now I've been trying to change and FINALLY after 4 months! 4 months of trying to switch to Verizon, I think I now will not be charged anymore. Then again they have been telling me for months that, I'm hoping this is the final time I have to deal with them. I'm SO frustrated with their service and incompetence. I'm telling you guys, if you don't want to be charged hundreds of extra dollars when you switch, don't go with t mobile. All the money that I allegedly "saved" going with them, I lost with them switching carriers. BTW, verizon came out cheaper than t mobile. So I actually didn't save any money. I lost money going with them and also lost even more money trying to switch to verizon.

I'm currently traveling, and I decided to get an e-sim to avoid the hassle of switching sim cards. My brother previously called to set up his own e-sim, and he was able to complete the process without visiting a store. In addition, the T-Mobile website clearly states that I can call their customer service line in order to start the e-sim process. Their customer service representative and supervisor started the process, but then told me they were unable to complete it because I would have to physically visit a store. They said it was a "new" process, and that the website was wrong. They offered no solutions either. Terrible service.

Updated on 09/15/2020: I am having a terrible time with this cell phone Samsung Galaxy S10e. It overheats to the extent of not being able to even hold it in my hands. I have had T-Mobile swap the phone out several times, but the outcome is the same. The entire line may be defective. I am under contract to pay for the phone. I cannot afford another one. T-mobile wanted to charge me $400 upfront to change from a Samsung to an iPhone. Buyers beware.

There are 3 tickets opened with the help of T-mobile customer service rep to solve calling and receiving calls then SMS service not working and now data. The calling and sms services are working after I paying extra amount to my account however now the mobile data stopped working. Also the extra amount which I paid getting utilized and I have no idea. Called many a times to customer service - technical department and they have been just opening the tickets for their engineering teams. This is nothing but just the frustrating experience with using t-mobile. History is that there were 2 lines on my account and one of them I moved to Lycamobile, the porting worked well for the line I wanted to move but then the line I am using literally stopped working.

I have been a T-Mobile customer for the past 7 years and I have to say that my relationship with T-Mobile will come to an end TODAY. I have received the worst customer experience to date. You are better off going elsewhere. TMOBILE is not worth it. Terrible business, Terrible customer service. T-Mobile Customer Service Representative Rekida (**) and her supervisor Chandra were the absolute worst.

Even with a signal booster (provided by T-mobile) installed properly in my home, the service is very disappointing and very frustrating: e.g., I often get alerts such as "Not connected to network."; "Couldn't send message."; "File too large to send."; "Connection interruption."; etc. In addition: I experience dropped calls or sporadic connections during calls, no indication that people called and/or left voice messages, dead spots outdoors in my neighborhood, etc. Living in one of the largest cities on earth (New York City), I never anticipated that service from a major provider would be so unreliable here. I so regret the day I switched from Verizon to T-Mobile. As soon as this phone is paid off (or likely sooner), I will switch back to Verizon and never use T-Mobile again.