T-Mobile Reviews

TMobile - Where do I begin, at this point I would tell you to run. Run fast and far. I am a Customer of several years. T-Mobile sold me two phones under a "promotion" and turns out that particular model of Motorola phone will not work on their 5G network. So, I have two lines with non-working phones (one belongs to a child and the other a HEALTH CARE WORKER! just purchased in December 2021.

On phone with customer service for over an hour with different people and no one can cancel my service. The online account won't let me modify my auto-payment or cancel either. They were totally unhelpful and eventually cut off the phone call.

We have had a terrible experience with T-Mobile recently. We had been with T-Mobile for 8 years and when we moved to a new city we couldn't get cellular service in our home. So, we had to switch providers. We called them to ask how much cancelling our service would cost and they quoted us $X; so we cancelled and paid that. Now 6 months later out of the blue, they are telling us that we owe an additional $169. They failed to mention this when we first called about cancelling or any of the 3 or 4 times we called them since to find out why they were still billing us for the monthly plan even after we cancelled.

We have been with Sprint for over 12 years and on auto pay. We live in Florida and cannot receive coverage from the new T-Mobile company. After 4 to 6 calls in this problem was not resolved. We have one bar and dropped calls regularly. We have asked when this would get corrected and they kept telling us they did not know when. We decided to go with another carrier and had the phones transferred over. One phone is locked and they charged us $500 early termination fee and the remainder of the contract. We understand this. Every time I call Customer care to get the phone unlocked they give us the runaround and give us different dollar amounts which vary from $317 to $388.

T-Mobile and Sprint!!!! When T-Mobile took over Sprint, they could not get my phone (NOTE 20 PLUS ULTRA) to work on their new system. So, after a month of being without a phone and not getting it resolved, I decided to go with another carrier. I sent the phone back, and my bill was paid. Now, they want to send me collections for the remaining cost of the lease on the phone that they got back. They have proof that they got the phone back. They said I was still under the lease on it even though they could not provide service to it. I've been going through this with them for a year now. I have called and been on hold numerous times for over an hour, trying to talk to a supervisor, and no one will help. I have been promised that one will call me...to no avail! This is now going to affect my credit. I had been with Sprint for over 10 years... T-Mobile has the worst customer service and phone service, and the local stores can't help.

They make you believe you get a free trade phone then lose your trade in and make you paid for the new phones. They are really bad. Please don't sign up with them. Tried fixing this issue 5 times and wouldn't return my emails or phone calls. Left and they tried changing me a month of service because I cancelled one day after my billing cycle. Run. Please DO NOT use them.

I was calling T-Mobile to switch from AT&T and buy a new phone. I would have been a good customer I’ve been with AT&T for 23 years. When I was asking her about the coverage in my area she said it was excellent and when the call dropped I waited and they have still yet to call me back, after knowing my phone number. If that’s the kind of customer service they give, I want no part of it.

Tmobile isn't a consumer friendly experience. They are very manipulative, I dislike using them, but I get a good grandfathered plan when John Legere was CEO and really put customer experience in the forefront; so I tolerate them. What I will say though is recently I went through a wave of promotions following the Black Friday tech sales, and thought I had found a good deal on an iphone; it was trade in one, get half off on the iPhone, we were told by customer service it was half off + credit for the phone. We didn't get this in writing, but we thought yeah it was good enough to jump ship from an older model. She bought one. I bought one. This should have been the customer happy ending story; instead what I got is this entirely bull of a excuse.

“T-Mobile uses unethical means to get business.” I am quoting another person who wrote a review. The customer experience is a nightmare. When you call, be prepared to be on calls for 2 or more hours EACH TIME. We were also lied to about deals when upgrading our phones. I have been with Sprint since 2005 and never had such terrible customer service issues until they merged with T-Mobile. I spent 2 days back and forth in long lines at the T-Mobile store and still was not helped. When upgrading they will lie to you about discounts that they have no intention of adding to your account. They added extra phone lines to my account that I didn’t authorize. I will be going to another service provider, it’s not worth the frustration.

12 years with Sprint before the merger. We were told by T-Mobile that 2 of our 4 phones were obsolete and we need to upgrade. Very pushy and rude. We decided to go to another phone provider. We were instructed to turn our 2 obsolete phones in with a shipping envelope they provided. Sent said phones back wrapped in bubble wrap. A month later we were billed for the value of the phones. T-Mobile said that the phones showed up damaged. They won’t show me pictures or proof of damage.

My phone broke three days after I bought it. It was amazing how customer service handled the situation. I'm extremely pleased with the service from T-Mobile. I have T-Mobile cell phones and wireless internet and everything they say they do.

Auto pay is mandatory to join. After 2 years I ported my number out. But T Mobile keeps charging my card. On the phone with Customer service for 3 hours. No help. He wants me to sign in to a cancelled account first.

Couldn't log in to my account after transitioning from Sprint. They sent verification codes to numbers I didn't have despite me having the primary cell phone on the account. Customer service was not helpful and demanded extraordinary amounts of my time to fix a problem they created. AT&T is garbage but would rather deal with them.

TMobile uses unethical means to get business. We were lied to and now owe over a thousand dollars that we never would have signed up for. We were Sprint customers for almost 20 yrs. When they merged we thought we would go a Tmobile store and talk to them. That told us that one of our phones would be free and the other would be under $6 a month using promotional offers to trade in our current phones. We switched and bought 2 new phones even though we hadn't planned on it because of the great deal we got. We left our phones there and were frozen new phones. The store send them back to their warehouse.

I made a prepaid purchase for 5G Wi-Fi that has suffered breach of services rendered. The violation is by false advertising. My first demand required that I keep my service and that I receive a refund. Upon this formality all three companies performed diligently to offer a different solution, however, have proven severely unable. After trading devices, the formulated excuse was a tower outage. T-Mobile offers several 5G data plans, meanwhile, masks the issue through hotspot with unlimited 3G. (The link provided offers formal communications.) My primary company bears the name Calyx. While the primary service provider is T-Mobile. Differently, my first device was a Sprint Hotspot. The issues that have proceeded:

I went to a local T-Mobile store to get prices for a plan and devices. I was pleased with the prices and came back the next day with my daughter to purchase a plan and 2 phones, an iPad and watch. After an hour of waiting, they told me I would have to pay $200.00 per device!! The day before I was told I would only have to pay $220 to start service and I have it in writing. They said it was based on my credit score, which is almost 700. I guess you have to have a perfect score to get any deals with this company. The only plus side about this experience was the employees.

THIS IS A $50/Mo. 5G internet service that I started back in October 2021. I waited until 12/30/2021 for T-MOBILE to complete an upgrade to the closest tower to my home so I could get a better reception and improve on speed and stop the interruptions. To my surprise this service ended up adding over $140 more per month to my regular bill. They promise they would credit me for the interruptions and poor service. I accepted a $20 dollar credit for poor services and T-MOBILE promised they would correct the billing to reflect only a $50 per month additional cost to my regular bill. This never happened. Instead T-Mobile decided to charge me $150 every two weeks for which I never agreed to. I used to have a very good deal with them for over 5 years. 4 mobile phone lines for $120. Now they are losing me as a customer. I am switching to Frontier 500 MB Internet for $39.99 per month and to Tello for $72.50 per month for 4 lines.

T Mobile is a rip off people. Do not go to t mobile and buy any equipment or you will regret it big time. If you do have to buy something at t Mobile be sure you do not go to a 3rd party store that says they are T mobile. Read below what has happen to me and a lot of other customers I am sure. I went to a 3rd party T Mobile store Christmas Eve. I went there that day and signed up for 2 phone lines and bought 2 Apple 13 Pro Max phones. That was the last day to get free Airpods if I signed up for new service. I placed the order for the service, the phones and I even bought a Apple Watch there that day. I also ordered the Airpods. The salesperson that waited on me was named Ramon.

They billed and charged me twice with two different amounts for final bill and would not correct it. In addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

In short, over the course of 6 days, I've placed 5 calls to T-Mobile, recieved 2 callbacks and more promises, no resolution. I signed up for T-Mobile stand-alone internet service. So far it's been a horrible experience. I placed the order with a live representative who talked way too much and about completely irrelevant things. I finally placed my order after listening to babble about why I should make the purchase. I had already made.

I switched to T-mobile from my carrier of 5 years. They gave a good deal (plan and phone) for a 24 months contract. Bill keeps increasing every month, because of the protection plan that they added on my plan. I was told, when I signed up, that I would a flat rate, taxes and other fees included... but it was a big lie and misleading... Not happy at all after only 3 months.

T-Mobile force you to get another phone with tech up. It's a fraud for the customer it make bill higher. They have poor customer service. Sprint was better than t-mobile. I will be looking for another service.

I was "pushed" from Sprint to T-Mobile. While Sprint was not the best of customer service I've never had such a awful customer service. I've had T-Mobile for approx. 5 months and every month I have to call them because they screw up on the statement, due dates, and weird charges. T-Mobile should send me a paycheck for my time wasted talking to reps with no solution. I hate everything about T-Mobile. I am looking to leave because they lack fixing solutions and they always have an excuse. The only reason I gave them 1 star is that I have to put something. I would never recommend T-Mobile to anyone else. I dislike that person.

I travel abroad frequently & after T-Mobile took over Verizon my roaming charges skyrocketed. I called to enquire concerning this issue. After several days & hours on the phone & chat of asking why these charges were so exorbitant I was never given a answer or reason, only an offer to reduce the $465 bill by $50. Consequently, I have terminated T-Mobile wireless service & have no intention of ever paying these erroneous over charges.

I was contacted because one of my devices was on the old technology that will stop working in March. They told me I get a free upgrade. They charged me 250 plus 13 dollars a month on my bill. They do not understand English and using words that make no sense. I can’t find no one from the United States to get on the phone and if this is what I have to deal with I will never upgrade with this company ever again. Over 20 years and can’t talk to anyone that understands what free means. Over 500 they were about to charge me…

I purchased a Samsung Galaxy S21 Ultra 5G on 11/13/21. After two weeks I started to suspect that the phone was defective, but I thought at first it was my service when more than a drop call, phone freezing on me, lousy pictures, lots of lagging and no updates on my apps. I called customer service and I've been given the run around ever since I started to call every day since January 8th and asked to speak to a supervisor. Today after two hours of waiting to speak to a supervisor the phone calls drops, cause that's also one of this defective phone issues. I've been on the phone with them every day for hours always be putting on hold and never getting answers. I'm frustrated and want a new phone not a warranty replacement refurbished phone. I haven't had this for for long. I'm not willing to continue to paid 1,199.00 for it.

However the service I received in Port Charlotte was terrible. The man was rude and I did not do business there. I would suggest you go to Arcadia T-Mobile as these girls helped me and were very nice.

Switched from Verizon to T Mobile a week ago to get a deal on a unlimited plan. After 3 hours thought I was set up with a 3 line plan and a phone. Wrong. Seems the number of people I have talked to there is not a one that can fix the problem. Still don’t have the new phone and probably won’t. They hire people that has no authority to make changes. It is too much of a hassle to be on the phone every day for hours to end up back to square one. I will switch back to Verizon.

I would give zero stars but that's not allowed. In Sept 2021, my wife and I switched from Boost to T-mobile. We were in the store for 3 1/2 hours due to a GLITCH in the system. Long story short, we have had nothing but trouble since. Three more trips to the store, and it's getting worse. Most of our problems are with billing. Different numbers every month. Today my bill is $258.21 more than it's supposed to be. I asked my "team" for a detailed breakdown, and they can't even find the bill. It shows only what is supposed to be my "normal" bill. Nothing normal here. I'm going to go elsewhere.

I, like millions of others, are being forced to T-Mobile from Sprint. I had a line that I wasn’t using and my daughter wanted to put a phone on it for her son for a Christmas present so we decided to go into the store to have it activated instantly. Huge mistake! After 23 years, I had finally gotten my sprint bill down to less than $200 for unlimited everything for six lines. The store clerk, Kimberly, (manager? At the union cemetery location in Loveland, Ohio) told me they had a new deal for sprint customers that if I switched that day, and that if I bought a phone, my new bill with the phone would be $195 under Magenta Max. I was giddy… Upgraded my phone, gave my old phone to my son, my son gave his phone to my granddaughter, so two grandkids were going to have a very happy Christmas!

The transition from Sprint to T-Mobile has been the biggest waste of time and money in my entire life. I get a different answer from everyone I talk to either in the store or over the phone. Would strongly suggest transferring out of Sprint to Verizon or AT&T instead. That process is much easier. For some reason they hold your account and phone numbers hostage on the Sprint side.

I had one issue after another. Both with service and customer service. Didn't have service in multiple places. My AT&T worked just fine. Additionally even when I had full bars on 5g half the time content wouldn't load (this was on multiple phones). When I finally switched to another provider after multiple calls they said they couldn't find my account for me to make the final payment on and then they sent it to collections. Stay away from this company!

I have been with T-Mobile for more than 5 years and they were great until last year. With the management changing, I, as existing customer don’t get any benefits to stay with the company anymore. If you are a new customer, you get $1000 and new iPhone but for me, $400 only. Sorry, T-Mobile please change your attitude towards existing customers.

We joined with 3 lines. Received "free" phones to find out you pay for with a low payment monthly. Our texts messages would not pop up until we opened phone or message app. Our signal strength was so bad we had to go to airplane mode and out to refresh it a lot. At work no signal at all. We went back to store and they said it was because of the wind storm we had. OK we waited a week for it to be fixed. Went back because still no signal strength and none at work. Service person changed the simple cards in all 3 phones. Well that didn't work either. After a couple days we went back and Service person said well the phones must be bad and it was weird all 3 did the same things. So we asked to have them take them back. Nope. So we said, we are going to another network and left. Best decision ever. Different phones and service. Phones work now!

I find it a lot easier to list what I hate more than this failure of a god-forsaken venereal stained profusion. I could tell you it's at least better than sacrificing infants, but to be honest, I think people who do that have a better chance of escaping eternal torment than this completely empty void of a soulless company. Coverage: was told it was infinitely better. Literally couldn't hold an LTE connection five minutes. Cost me countless minutes of fighting it so I could properly log information pertinent to my job.

I'm disgusted with T-Mobile. Their service has gone down so bad. Their agents are so incompetent that I would not recommend anybody using their service. I had to haggle with them every month about changes on my phone service and one agent would tell me one thing and they would do adjustments and nothing panned out. They would lie. I'm changing my service now to a different company. I don't recommend T-Mobile at all 'cause they're filthy liars sacrificing multiple lines of service for a $20 late charge that they said they could adjust and they never did.

6 calls in to customer service to try to retain my old number. Each time they promise a dedicated team of experts. Each time it's an hour plus wait. So you press 1 for a call back. Not once has anyone called back. At this point, I wish I just stayed with Verizon because this company is horrible!

T-mobile promised to pay off my phones with my existing service, if I would switch to their service. They managed to justify to themselves, later, why they won't be doing that. The promotion was supposed to pay off one of my phones and then send me a $150 gift card for the 3 remaining phones. (Approximately $800 all together). I signed up for Service on September 30, 2021 (I have an email with an electronic copy of the service agreement, dated September 30, 2021). We activated the lines on the phone with T-mobile customer service that same day and initiated the rebates while on the line. The T-mobile representative told me that I would have to go onto the website in the next couple of weeks to finish the rebate process. No one informed me that the promotion that I was signing up for (2021 Switch P7) was expiring the same day at midnight. I went onto the website on October 24 to finish the rebate process.

*** WORST CUSTOMER SERVICE EVER!!!!*** I was a Sprint user. And of course they sold out to the giant Pink Team, aka - T-Mobile. Of course the first thing they do is drop all LG phones. So my phone is going to have to be replaced, I mean it only cost me 1100.00 bucks but what do they care. So on 12/12 I go in and trade in my phone for a new phone that T-Mobile can control. The saleswoman was great and talked me into a 1700.00 phone which I do love. She tells me I have to pay off my Sprint account 40.00 bucks, and pay the taxes on the phone, the rest will be billed out to me monthly. I pay over 200.00 to get my account.

T-mobile works under false advertising. They do not honor their promotion at all. They make you call over and over, month after month to fix problems they created. They will do and say anything to lock a customer in to deal even tho it is unfair to the customer. As the time passes the customer is now locked into a deal they never wanted to begin with costing them more money then agreed upon. I made a purchase at 50% to later learn it was at 100% full purchase.... And now to be locked in because months already have passed.... Very bad company, very bad customer service on top of it because they are going to push what you was sold on by the company... They don't give receipt at the beginning in order to pull the fast one on you... Yes I asked from the beginning for receipt, over the phone for email receipt yet never received anything...

I spent 3+ hours on hold yesterday and transferred 5 times with each of their "expert" reps. I had to inform them of FCC regulations because they are clueless. Then they had the nerve to call me at 12:23 AM. Another hour this morning talking to a "supervisor" who was equally as incompetent. When I requested to speak with her supervisor how is it that she was the designated one with no one above her?

Waited over a half an hour to speak to a human on the phone. James finally answered the phone. It was like talking to a robot, he kept on repeating himself over and over and over. Couldn’t take it anymore and gave up trying to get some help.

When I called, I was told that the waiting time is more than 1 hour, so I should leave a number and I would be called back. I didn't get a call back so I called after about 1 hour. Then I was told that they have my number already and I was re-routed. Then I had to wait another one hour before someone finally attended to me.

Switching services from Sprint to T-Mobile is a total nightmare. Timewise, you're wasting your time coming to the store then waiting for your turn which might take an hour or two!!! And nope, l am not exegerating then an other hour plus to get your phone switched. They try to sell you another phone offering some discount. It is extremely inconvenient to go through this transaction. To have their customers satisfied and loyal they should offer a free phone and on the other hand they should hire more employees to handle the customers and should remember that some customers are old and might have physical problems so waiting on your feet for three hours is just unhumain and so uncalled for.

The workers in Tmobile are a truly a gang, with one thing in their mind, "Let's rip off everyone." Watch out. Don't do business with them. When they are telling you have a free line they are lying all the way, or free accessories, or "Netflix on us" they are **. Do not believe that period.

Gabriella was incredibly helpful in untangling some very difficult issues and assisting me in establishing new service with T-mobile. She was patient, professional and knowledgeable, as she made repeated calls to t-mobile tech support and t-mobile sales on my behalf, finally achieving my successful separation from my former t-mobile account and then in establishing my new t-mobile account. Gabriella remained gracious throughout this long, drawn-out ordeal despite the fact that she did not even have the opportunity to sign me up on my new t-mobile account herself. She displayed an exceptional level of excellence, professionalism and customer care, all for which I'll be eternally grateful!

I was trying the T-Mobile Home Internet service and unfortunately, the internet speed was so terrible that I had to cancel it. When I ordered the service, they offered a free Galaxy watch so I returned both the router and the watch. BTW, I didn't even open the watch and returned it in the original box. And they are claiming they only received the router, not the watch. They keep charging me for the watch each month right now. UPS says it's delivered but T-Mobile is saying it was delivered empty-boxed. I'd rather trust UPS since I've done lots of business with them but haven't had anything like this with UPS.

I wanted to change from T-Mobile to Verizon but my disabled son couldn’t unlock his phone because there was a balance. I tried in every way I could think of to pay it but never was able so he now has no phone.

Josh was so patient. I can hardly see or hear. He is so helpful and knowledgeable. THANK YOU JOSH at the John Fitchburg Hwy store in Fitchburg Massachusetts. I knew I'd be okay when I saw him at the desk!

I purchased today the special for the SE watch. I initially walked in with the intent to purchase the 7 Apple Watch, (not in stock) and got a deal for the SE. (No problems at all) Only thing I dislike is that I didn’t know it was a USB C charger and didn’t come with a port to charge. And I am an iPhone user (obviously) so I have to go get a port for it tomorrow now. I just wish I had known at purchase, to be able to purchase one at the store or knowledge of this to go to Walmart or another store at the time.

I switched to Tmobile service about 2 months ago. Since then, I realized how big a mistake I have made. They double bill me on my credit card. When I talked to their customer dis-service, they want me to upload the credit card bills. I uploaded the docs but they have a special department who will look at it. That doesn't happen either. I offered to email them the docs but they don't want emails. I requested a customer service rep to keep in touch with me. She did call me but I have no way to call her back. I offered to show her duplicate bills but she does not want me to do so. I had no choice but to file a dispute with my credit card company. I have wasted so much time on this but T-Mobile doesn't care.

Of the 4 lines I have on my account, one is my 87 year-old mother-in-law's. She started to get calls from T-Mobile about the account even though she is not the owner of the account nor an authorized user. Upon hearing about this I spent hours trying to get through to t-mobile because I check my t-mobile account on line and everything looked fine.

After learning that I would be moving to Japan for work, I got myself on Sprint, due to their Japan plan. It seemed like a good idea to get my phone plan in America, so I wouldn't need to worry about it later. This was a big mistake. For about a year I was regularly attempting to add the Japan plan to my account, and after a few weeks, I'd find out that the employees I was working with were telling me it was added when that wasn't true. Finally they told me that to get the Japan plan I would have to upgrade my service to a more expensive plan. I did assuming it would be worth it. Then when I had arrived in Japan, the Japan plan didn't work at all, so I had to get a new phone plan here in Japan anyway.

Ever since T-Mobile merged with Sprint, NOTHING works right. They used to be great, especially for veterans and anyone traveling to Europe, but I'm about ready to drop them like a steaming pile of something. A few days ago I opened a new line to get a phone for my daughter and today they messaged me the phone number, with an area code in a DIFFERENT STATE. When I immediately called customer service, the message said it will take “over 2 hours” for a response, so I opted for them to call me back. 4 ½ hours later, after midnight, it called back, then put me on hold with terrible, screeching "music" for another 10 minutes, then a customer service rep named "Lady" hang up on me almost immediately and didn’t call back.

Horrible Company!!!! Take your money then have to wait 3 months and still going to get money back!!!! Bought a cell phone 7pm one night. Was not what I was told. Took phone back 10am the next day because sold something and package that what was wanted!! Took back and call after call of talking to people on phone after of course waiting on hold for hours & half. The people can barely speak English!!!! Kept being told that going to get my money back month after month!! And now can't access old account!!! DO NOT GO TO T-MOBILE!!!! I will be contacting the Better Business Bureau!!! What a joke of a company!! BEWARE!!!

I been in T-mobile for 8 years and I always have been happy with their customer service and the service that they provided but in the last 3 months is been the worst company I deal with. Tonight I call about 2 iPads that I order for 2 of my employees 2 week ago and that I should've received 5 day ago. To start I wait 55 minutes to speak to a representative then they transfer me to a business representative and I wait another 25 minutes, then I spoke to this very nice representative for almost 40 minutes and she couldn't tell me where my iPads that I already paid half of the cost were.

T-Mobile must not need my business. The two hour wait time for customer service tells me they have way more on their plate that they could ever possibly eat. They appear to be corporate gluttons. Sell, sell, sell, but no customer service. You would think nothing could be worse than a two hour wait for customer service, but then you add on the worst hold music of any global corporation and it truly is a MISERABLE experience.

This is one of the worst customer service support ever, they have made me wait 1.40 hr to answer a question. Then the representative ended the line in the name of transferring to other department. Sucks.

New Customer - Transferred from another provider. Back in October I initially wrote a review that the T-Mobile location on Call Blvd, Wichita Falls was great and assisted with the transfer of my service. We went to the store as we had terrible issues with the phone "Customer Service". Should have seen that as a sign...Two months later, my "5" stars is a ZERO! In November they removed the promo from my phone as they stated it was damaged when it was received. Interesting enough, the T-Mobile store handled my phone to transfer my data and packaged it up so all I had to do was mail it. So not sure where and how the "damage" happened.

It’s been already 2 weeks in a row that I have been trying to communicate with an agent by phone or chat, they get back to you around 40 mins after. I am not sure what is happening here, but so far, no luck.

We switched to T-Mobile about six months ago. During that time, NOT ONE MONTH has our bill been correct. We have had to call literally every single month, often on hold for HOURS, to get ahold of someone. After going in circles and having to re-explain the issues EVERY, SINGLE TIME, they claim that it's handled. Then we see our bill, and it's messed up even more. Right now we're being charged $20 more than we should be after another incorrect fix. This is completely ridiculous and we're not paying for more than we should be. The way it has been handled so far is ludicrous and the worst customer experience we've ever had. Do NOT switch to T-Mobile!

I walked in stressed and pissed. I am a legacy account. 36 years with Sprint. My old phone crashed. So happy that I not only a new phone but Thomas was professional, kind, and asked for help when needed. Great service!

I called yesterday because my iChat wasn’t working. After talking for 2 hours with customer service trying to figure out why it was happening… customer service disconnected my phone line but didn’t know how to restart it. Customer service told me she didn’t know how to fix it.

Could not be worse. Takes 5-10 minutes to send pics. Often fails completely. Internet searches are so long and time-consuming you give up. Internet sucks on the road (and at home) but mostly unavailable on the road. WORST SERVICE POSSIBLE. I miss my 3g service. It was 10 times faster and way more user-friendly.

Tabatha then Jo Jo saved the day! We got the $1,000.00 that was promised! Love T-Mobile customer service now!!! My phone IMEI number was input wrong!

I placed an order with T-Mobile on black Friday 2021 switching 4 lines from Verizon. It's so frustrating that none of T-Mobile customer service is able to pull my order. What a ** customer service that they are unable to support customers switching their carriers. Secondly, I was having T-Mobile service about 10 years ago. My account is still showing active with T-Mobile besides having no business with them. Stay away from T-Mobile if want to avoid headache.

The employees and manager at 11035 Lavender Hill Dr Ste 190 Las Vegas, NV 89135 have zero empathy and compassion for customers and treat you like actual garbage. In the span of a week my phone had been stolen, my husband had been incapacitated with appendicitis, and I was left to look after my 16 month old. After 3 days with no phone, I went to this location to activate my new iPhone 13. I arrived at 6:30 pm on Monday December 6th. I waited patiently and quietly for 2 hours, careful not to bother any of the employees. At 8pm, they locked the doors and said nothing. At 8:30 - pm I was next in line. At that time, I could hear my 16 month old had woken up and was crying in the car. My husband was with her, but couldn't pick her up because he had just had surgery. I went to the car, parked outside the store to get her and come back in for my turn.

BUYER BEWARE!!! Upgraded my phone with a promotion. T-Mobile did not honor the promotion and pulled a bait and switch. Called customer service 5x and they all promised to fix it. Then on the final call they told me they would not honor it and hung up on me. I have been with Sprint for 13 years, but ditching this T-Mobile garbage.

Phone glitches, can't get MSNBC during prime hours. Constantly stopping during normal use. Spent hours with customer support, told to go to store. Guy at store didn't touch phone. Said nothing to do about it. I was told I'd be getting new phone, now company is betraying me. I want a refund.

I bought both AppleCare plus and Assurone insurance from T Mobile when I purchased My iPhone for the sole reason that if my phone went down I could immediately be able to get a replacement or repair immediately. I have a business account on them and rely immensely on my my phone to work to speak with customers, contractors, and employees. When I don't have a phone, I can not conduct my business.

Called customer service at 6:30a.nm. to transfer from Sprint to T-Mobile. Here it is 2:05p.m. and still nothing. 8 hours to transfer a phone is ** ME OUTRAGEOUS. I WILL NEVER EVER RECOMMEND TRANSFERRING. FOR REAL 8 HOURS.

I was originally a Sprint customer. I recently qualified for an upgrade for 2 of my devices and decide to upgrade to the iPhone 13. After receiving the new devices, I was unable to activate one of the phones. Following more than 6 hours in total talking with inept 'technical' staff, they were unable to activate the phone, likely due to a 'bug' in their system and decided to blame it on a faulty Apple device. They decided to send me a new iPhone 13, which, not surprisingly, they were still unable to activate! As I was getting nowhere with their technical department, I finally decided to cancel the upgrade and will likely move to another service provider that hopefully has better systems in place.

I went to a T-mobile store and inquired about switching from AT&T to T-Mobile. I was very specific with the T-Mobile Associate that I wanted to move 6 lines from AT&T to T-mobile and trade in 6 iPhone 10X for 6 iPhone 13’s. The T-Mobile Associate told me they could make the transaction. The first 4 transactions went smoothly but when we tried to trade-in the 5th and 6th iPhones the transaction would not go through. The T-Mobile Associate told me it was a glitch in the system. After trying for an hour, they told me to go home and call Customer Service and they could complete the transaction. They told me I’d have to pay for the two phones upfront but I’d be reimbursed on my phone bill over 30 months.

We switched to T-Mobile in July (2021). We were promised the same 50% rate for life, a discount if we did auto-pay, and that if we traded in our phones and stayed with T-Mobile for 2 years that the phones would be free!. The first 2 I had to fight for, and they honored, but only 1 of the phones is being honored for the promised promotion. The other we are being charged for. I have called, been to the office, and have tried to have them honor their promises. They say we are getting all of the discounts we are entitled to.

With the merge from Sprint to Tmobile, the whole experience has gone from bad to worse, with end result dropping T-mobile and going with Verizon. With Sprint, we had no issues with service or additional expense with upgrades - until we were merged with Tmobile. Once merged, service was horrible and cost for upgrades for each line (4 lines) was minimum of $250 each! I've never had to pay to upgrade with Sprint. Even after speaking with a manager, they were unwilling to work with us. Now, with Verizon, no down payment for phones, and looking forward to great coverage.

I called customer service by calling 611 several times, very long wait time. Today I stopped by the store on 135th, Overland Park to talk to someone. The associate was abrupt and told me the wait time is 400 min. I thought he is joking. I received text that the wait time is 337 minutes. I am very upset and disappointed and regret the switch from my former carrier. T-mobile brags about its strong signal, I do not have it in my house.

I want to thank to Felix for the excellent customer service. He has the experience to find your account and resolve any problems. He tries to solve you instantly. He knows his work very well. Tmobile must has more technician like Felix.

Our 4G phones stopped working on TMobile's network so they offered us "free" 5G phones. Turns out phones are not "free". First, they automatically signed lines up for 360 at cost of $30/month/line; able to cancel that only to learn T-Mobile placed Equipment Installment Plan, which costs $4/mo/line. Don't believe anything they tell you about "free" phones & having to have 5G phones. Still lousy cell service whether 5G or 4G. BTW Was T-Mobile customer for several years; no more...

Several years back I gave T-mobile a bad review. I must admit they have come a very long way since then. It was very frustrating back then for my internet never worked when I needed it to most!!! While traveling or even traveling around Houston. One would have expected NOT to have that problem. So it is all fair I re-evaluate them. I am so proud of T-mobile and stuck it out and glad I did!!! All consumers need to be careful with all phone companies…. I learned from trying to switch!!!! T mobile is the lesser evil by far!!!! Just make sure with phone and cable companies you DO NOT trust their employee’s words. Read All the print!!! It is your credit they don’t mind screwing up if they (Verizon) lie and you trust them…. And nobody holds them accountable for their lies.

TMobile has been overcharging me for 6 months before I caught them doing it. Then 2 weeks on the phone, and still not corrected fully. They took a nearly new phone from me as a promotion and gave me full credit towards a Samsung s21. Then after one month, without saying a word, dropped the promotion, kept the phone and changed my bill from 50 a month to 83 a month. Now that I've noticed it, they're giving me the run-around on the phone. DO NOT TRUST TMOBILE. I see lots of people complaining of the same thing.

I have been a happy Sprint customer for several years however; T-Mobile customer service is terrible. I tried the online chat and got a service person named Aamena M who was clueless. Then I tried calling the customer service number two different times and could not understand the customer service representative either time. I guess they outsource to another country which is OK but I wish they had their representatives take an English speaking test first as it is now I could not communicate with anyone and I still have the same problem after over an hour on the phone and chat.

First I had nothing but issues. I paid on a phone for 2 years and when it was finally paid off they kept locking my phone. I had to waste time on numerous occasions to get it unlocked. I then had a bad battery and T-Mobile sent me to Best Buy to repair battery. They broke my phone and Apple replaced it for free. I then decided I am done with T-Mobile and their service. I went online and again my phone was locked. I was done. I called and asked when my billing date was and when should I cancel to leave me with no bill from T-Mobile. I was told by the 15th of the next month will leave me with a zero balance. I cancelled on the 12th just in case and was told it was going to cost me three dollars to cancel before the end of my billing cycle. I had my service disconnected. Well so I thought. I get text messages a few weeks later that my account was suspended because of non payment. I then called again.

They cheat you by charging you too much money, please never trade in a phone and never use T-Mobile "promotions". You pay double. It is hard to believe they are doing that. WHAT A SHAME!!! Totally disrespectful.

After replacing 2 devices, having the item for 3+ Months, and spending over 11 hours on the phone with T-MOBILE, broken promises on return calls, my device still doesn’t work. I’ve unplugged, purchased more data, let it die, drive for 15 minutes, call in, pay deductibles and still no resolution. Now I'm being told that my new iPhone 13 that I also got from T-Mobile causes security issues so I need to change the WiFi security settings. But, in order to do this I have to connect to the WiFi on the SyncUP. The crazy part is that I tried to connect today with my MS SURFACE GO and it still doesn’t connect to the admin page. T-Mobile doesn’t even have the ability to manage it from the backend. Why sell what you can’t manage or support? This type of service is why I left T-Mobile the first time!!!

I live in Sunny South Florida with the metro area of about 9 million people. Regardless of where I am in the metro area it's very hard to get good service with T-Mobile downloads take forever. When I do finally get service wherever I am I have to try and get Wi-Fi because there's Network absolutely sucks. Additionally, when you call customer service you have to sit on hold from anywhere from 25 to 30 minutes just to talk to an individual. This is unconscionable terrible customer service. There are so many people who need jobs. They've spend billions of dollars acquiring Sprint but they won't invest in money to keep the existing customers they have. I would tell you don't go to this company. If they were the last one on earth use a old cup with a string before you use T-Mobile!!!

I was with T-Mobile for over 10 years and it seems like even though I was able to move to a different cell phone provider they still try to get money from me an yway they can! I have a signal booster from T-Mobile which I am willing to return.. I forgot I even had the device since I haven’t used it since 2011 but yet they charge me over $300 for some worthless piece of equipment. I would like to send this equipment back and have this removed from my collections account.

On Sep. 23rd, I went to my local T-Mobile to upgrade my phone to the Samsung Galaxy Z Fold 3. 512G. This is my experience.... My local T-Mobile store had a promo to upgrade from my Note 10+ to the Z fold 3 for a $1000 trade in. GREAT DEAL!!! I had to pay off my Note 10+ which was $116. I also had to upgrade my line to Unlimited Plus, $10 more monthly. I also paid $30 to upgrade, and $235 for taxes on the new phone. I paid just south of $400 after all was said and done. I have a receipt that they emailed me that proves it. I left with an installment agreement in place and a delivery date of 3-4 weeks.

I have been a Sprint Client for 8 years... But the merge of this companies has been a disaster. A basic upgrade on your line for a new mobile can take up to 5 days. And (if you go to a store in person the waiting time can be 2-3 hours). On Sun Oct 31, 2021 (time 88 minutes, NO SOLUTION). Nov 7, 2021 the time on a phone call to T-Mobile has been 71 minutes and holding... THIS IS A JOKE!!

After 20 some odd yrs with Sprint, I now have to buy 2 new phones plus pay an activation fee for both!! What happened to loyalty? Plus, the protective covers don't fit the new phones! I would understand if I was a new customer, but to buy out a company and make existing customers to upgrade is truly disgusting!

I tried their service 15 years ago and it was horrible but with all of the Hype, I tried them again. I just don’t know how they get away with all of the false advertising. Anyplace in upstate NY the service is horrible. If you do get through to anybody you get dropped or text take forever to go through!!!

Terrible customer service for the business side. The people migrating companies over from Sprint have absolutely no Idea how to do their jobs. 25 hours of my time and 4 months still not done! Still in a semi workable Limbo with no end in sight. So many promises broken. I was just told that our 18 line account wasn't big enough for a manager to help with!

If you need to speak with customer service or log into your account don’t bother. I just waited on the phone for 2 1/2 hours, spoke to 3 different people all who have No up on me, while placing me on hold.

Can't give 0 stars. They said they would do a "soft credit check" when I owned the phones. My credit went down 30 points. Spoke to the owner and he said nothing he could do, I had to dispute it with the credit company. Over 1 yr later, I chose to go with another carrier. 9 months later after I paid the final bill, they extorted another 63.75 from me that went to collections affecting my credit again. I could never get an answer as to why I owed them the money 9 months later. Glad to be rid of them.

I have been with T-Mobile for over 15 years, my credit is perfect, always paid my bill on time, etc. I recently moved to an area where T-Mobile service does not work so was forced to go to another provider. I called T-Mobile notifying them my situation and let them know I was going to pay my final payment when the final bill was made available (which I was at this point forced to call with payment info, they automatically deleted my access to pay online). I paid this last week, and today I received a notice stating they placed it in collections...It wasn't even 30 days, not sure how that is even legal or legit, but I was a devoted customer, and this is how they treat their long term customers. SICKENING, and will NEVER go back to T-Mobile again after this!!!!

The "Customer service" provided by this company is an absolute joke. First when upgrading my device they quickly take your money, but having any issue that is their fault and asking for money back seems to be out of the question. After being told my new device was to be delivered 10-18-2021 and it never arriving I reached out to customer support who insisted it was never out for delivery or even processed out of their warehouse... Strange.

After 15 years with Verizon a switched to T-Mobile. 1. They entered the wrong email in the Netflix signup. It took two trips to the store and a call to resolve. 2. My text messages started showing "not delivered", the recipient did get the message three of them each time. Never did find a solution to that. When I called the wait was so long that I took the call back option. The individual called after half an hour and twice the call dropped and she didn't call back.

Wow, I have been a customer for 15 years and service, customer service dropped right off the radar once they merged. I waited on hold over an hour for a technician support. I got a customer service instead and she told me to change my phone number if I am having any problems and then put me on hold again. After another hour on hold I gave up. The recording keeps repeating “at T-Mobile you get to talk to a real person “. What a joke.

Horrible!!! Horrible!!! Experience as I have been a Sprint Customer for five years and was blindsided as I wasn't told that Sprint & T Mobile had merged as of the first of year. I have a WI Fi hotspot and began having trouble three weeks ago. I made numerous phone calls to tech support was told it was a Sim card issue, told to reset hotspot, but I kept getting no service, no data or no support on my hotspot. Not to mention the numerous hours two or more on the phone after working all day. I was told I was getting a SIM card (that was lie,) because it wasn't compatible, then a booster, then I only got 25 lousy dollars knocked off my bill. Then I had no idea Sprint was merging with T Mobile so I was blindsided.

T-mobile's initial customer service was awesome. Unfortunately their coverage was unreliable in key places - including my home and my office. I finally gave up on it and decided to cancel - thinking that I might come back when they've built out their network further. That's when the nightmare began. Canceling was horrendous. I have had to go through the process of canceling two times now -- spending most of the day trying to cancel each time. When I was finally able to cancel the first time, I still ended up paying more than what I thought I had agreed to, upon cancelation. Then I started seeing additional bills going beyond the extended payment period - and mentioning a phone number that I had not seen before.

I have been a T-Mobile customer for 17 years. They used to have excellent customer service and then it got average. In the last year their rates are not competitive and the final straw was when they charged us for a phone we did not want. My husband's phone was not working well so we sent it in under warranty Warranty. We did not think it was water damage as this phone was designed to go underwater.

When I signed up they said that they had good coverage in Winchester Bay Oregon, that I could get on my boat. No, they were on a cell tower about 15 miles away. I had to go to the parking lot to get any sort of signal. The “free phone” only meant that I was paying for it on the never never. Lousy service, locked in for 2 years +-. Now they are still charging me $27 +- a month. I wouldn’t touch them with a ten foot pole.

Worst experience. When you cancel T-Mobile or Port your number, be cautious. Make sure you cancel any secondary number. Make sure you remove any auto pay. Once you ported, you will not get any access to your account and they keep running auto pay. It's never ending. Hours of waiting before you speak to customer support.

I had to call repeatedly. Spend hours and got nowhere. They told me repeatedly that the problem was resolved - no worries. It was not the truth. I would have to call back. The problem continue to be unresolved. No matter what I said I could not get them to listen to me. I had to repeat myself. No matter what I did I could not get them to hear me. And they on their own were completely unable to resolve the problem even though they claim they did but the problem remained. I literally - not figuratively - literally got sick trying to deal with them to resolve a problem that should not have taken long to resolve because they would not listen to me and they were unable to do their job and would continuously tell me it was resolved but it was not. And I would have to call back and spend hours and hours on the phone with them to get nowhere.

Well in general all the the staff has been very helpful, an A+. Although you can hear in the back the supervisors, the staff try to help as best as possible but sometimes they get stopped by their superior.... Which at the same time messes the experience. The representatives work great and fast, both chat and phone. Been working with Ali to find the perfect family plan, almost except for some reason T-mobile removed the One-Plus 7 Pro, which is even better than the 8 and 7t Models. Go figure, that messed the final process but working on it.... The supervisor was no help.... Even after a big miss with the first contract, no one came in try to mediate the situation. Still lots of errors on the site but getting better.

T-Mobile was the worst experience I had. I did use other phone providers but T-Mobile was the very disappointing after Sprint mobile. Will Not recommend to my friends or family As they've being very expensive and very not at the listening of their costumers.

I’ve been a Sprint customer for 20 years then T-Mobile purchased Sprint and I was forced to switch to T-Mobile and have nothing but problems. Any building I go in my I message, internet or email doesn’t work. If I’m driving most of the time my internet doesn’t work. Reached out to T-mobile and told everything is fine. I have unlimited data yet when I go over 50GB I get a text stating my internet speeds are being reduced, what’s the point of unlimited data if it’s not unlimited data? I also upgraded 2 phones on my plan, sent both phones back in the same box then claimed they never received 1 of the phones but received the other, after spending 2 days going back and forth with T-Mobile they finally found the missing phone. The 5G is slower than LTE. I never had issues with Sprint.

T-mobile makes you wait for hours to speak with a customer service "expert". When they finally return your call, the connection is so poor you can barely hear them. Often, during the conversation, the phone completely cuts out. They may or may not call you back. Their advertised rates for cell phone service appear to be quite reasonable, but when you receive the actual monthly bill, prepare for an unpleasant surprise. It will be at least 20% higher than their advertised rate. I was a Verizon customer for ten years prior to making the mistake of switching to T-Mobile, based upon their advertising. Their cell phone service is sketchy, at best. AVOID T-MOBILE!!! Or, be sorry you didn't listen to me.

Any time I have a problem or question your people are very helpful! Never complain because I'm elderly and have trouble understanding how things work. The year I graduated from high school was the year they came out with the electric typewriter so I have questions from time to time about cell phones! Maybe someday I will finally understand them. I always go to T-Mobile in Arvada, CO on Wadsworth Blvd! Thank you for the good service!

We had 2 security data breaches with T-Mobile since I have been with them. They offered absolutely nothing to remedy or mitigate the measures with its customers. I would not recommend this company for those risks.

T-mobile I have been there first 14 months. It is the best so far. Also we have Apple phones for the last five years. Would not have anything else. We have 12 iPhone Pro. Also 11 Max Pro. We also have the internet and a hotspot we use in our camper.

The 5G signal strength is very weak and their signal strength in general is very poor! I can't pay with my phone like I used to when Verizon was my carrier because the signal strength is usually too weak. They don't have customer support like I received from Verizon, but I'll have to deal with it until I'm able to get a price match from Verizon.

I have tried them, definitely better now that it's 5g. Still need some work on the wiring. Once you get a 5G phone the internet is faster and does a lot better with less freezing up. Still happening just not as bad! It's looking like the ones with older phones. Have harder times getting calls or messages.

Have had T-Mobile for approximately 1 year. Has had its ups an downs. Lately it seems they have been throttling back on our download speed quite often. Would still recommend it over others that we have used.

I've been with T-Mobile for over 10 years and I haven't had any problems with them, they keep me informed with promotions and better plans to fit my age and my budget. Wouldn't trade them for nothing.

I have always had great reception from them no matter where I'm at. The customer service agents are extremely nice and very helpful. Plus the price with all taxes included is untouchable. Trade in and previous cell phone credits make it super easy to upgrade. Highly recommend.

I have never submitted a question/issue which was not resolved immediately. The caring attitude of the representative from T-Mobile has always been second to none!!! If the first representative could not answer my question, which 99 times out of a hundred they did, they found someone who could help me right then.

T-Mobile and Sprint's merge was the worst thing ever. Not only do I now get a random spam text messages which I did not get before when I was just sprint my cell phone service now sucks. It doesn't matter whether I use the Wi-Fi on my phone or the LTE extended cellular signals this connection is poor. Calls drop, calls don't come through, FaceTime pauses... it has been a complete disaster. Zero stars. Would not recommend.

Before the data breach I'd have given them a 5. Customer service and cell service is excellent. There are a good selection of affordable plans with good incentives to sign up. This data breach, though, is a disaster. There should have been stronger defenses against any such breach.

I am a post paid account holder with T-Mobile 15+ years. I pay approx $19 per month insurance so I turned a claim in to get my phone replaced. A short period after I received the replacement I got an unexpected notification from my bank letting me know that my account had been overdrawn. After 2 hour on hold the agent notified me that T-MOBILE had withdrew my account $1500!!

Signed up for 55+ Unlimited 5G program which is untrue as T-mobile throttles to 4/3 G after 40 GB. Phone volume was insufficient, and when I went back to T-mobile, all staff refused to accept return, charged me full retail. I filed a complaint with CA dept of CONSUMER AFFAIRS. THE STAFF ARE TRAINED TO IGNORE COMPLAINTS. T-mobile IS UNETHICAL AND ARE OUTRIGHT LIARS- DO NOT SIGN UP FOR T-MOBILE!

I’ve been with T-Mobile for years, and they have adapted to the times and the demand of their customers by adding more signal towers, no contracts with unlimited data plans. T-Mobile also has the T-Mobile app that you can manage your account very easily, yes I would recommend this company, nowadays almost everyone is getting hacked… So it can happen to anyone, and they will work hard to improve their security system.

Bad cellular service, bad customer service, don't care about you. Go somewhere else, they are horrible. Too much money, too many fees, too much headache, too many bad reps, no cell service, not enough stores.

Great customer service, and veteran-friendly. No robots when you call, all people. And great for building credit when you are just starting out. Quality plans and devices. Easy to work with and insurance claims are a since. Best mobile company I have ever dealt with

I am a victim of this breach and when I called customer service the guy just stated he didn't think I had been hacked and refused to give me the corporate's phone number. I Highly disappointed and disgusted at how these customer service reps are trained. I think they train them to send you in circles. I mean what do they care? It's not their life. Pathetic really. They never use to be like this. I use to brag about them. Now I'm faced with getting a lawyer.

I brought a Verizon phone with me when I signed up with T Mobile. It was a mistake because even though they changed the Sim card, I can really only receive calls. I get a pop up message saying emergency calls only. I can only use texting once in a while. Otherwise I simply have the use of my camera but no other service. Now I am forced to buy a new phone from T Mobile for several hundred dollars.

I just spoke with Brittany @ T-Mobile & she was a delight. Professional, proficient, polite and understanding with my hearing impairment. I must use my landline being hearing impaired where an operator must listen then type whom I am talking with. She patiently guided me through each step in changing my verbal passcode and online password. She first made certain that my account had not been affected. She is an excellent representative for T-Mobile and all companies should have such fabulous employees working for them. I am pleased with T-Mobile also because of the free scam shield that prevents scam calls from coming through. I have been with 5 other companies and would not think of changing because of excellent service and 5G that has the best reception of any other cellphone provider. You would do well to change to T-Mobile. Try it. You'll like it. Go and just go for the BEST. 10 STAR RATING WITH ME.

I have been with T Mobile for almost 12 years and I have always been able to get any kind of help on 611 or at a local TMobile store. I'm treated like a valuable customer. A few years ago my son took my account over to pay for it for me, as I am now 75 years old, so you can find the account that's in my name back to 2009 or 10. It's now under Daniel **, an even longer customer as he's the one that told me about you in the first place! I tell everyone I know that they can't do better than TMobile!

I've been with T-Mobile for 7 years now. They have helped me in times of need and always always I get respect, kindness and the company always helps me out no matter what. I suggest T-Mobile for your wireless communications and don't forget they got 5G!!!

T-Mobile for myself has been pretty steady with service. Rarely does the phone system go down and when it has service was restored quickly. My bill has gone down over the months but it is still on the high side.

Personally I've been with T Mobile approximately Twenty years. They have always been very helpful whenever I've had a problem with my Phone. The only problem I've ever had was trying to talk to someone who was in another Country, but I just hang up and Call back until I get someone here in the United States of America.

They are a bait & switch operation promise the world then slow you down. I was grandfathered in on 4 lines 4 100$ but my bill was consistently over 200$. Called cus. service. Got run around. They would then slow data down to a halt until you couldn't even watch Netflix. A 2 hour movie would take 4 hrs but I didn't have the patience my daughter did.

This is the worst network ever. They are terrible and they lie to the customers daily on telling them the iPhone has special antennas for each carrier built into the phone. If you don't buy their phones they tell you that you need to purchase one of their phones. All of sudden they are running a special. It's a lie. Don't fall for it. just run from Verizon, T-Mobile, AT&T!!! They are all crooks, scammers and greedy nasty people who destroy the planet with their ridiculous spiels. Absolute lies!!

I switched to T-Mobile after 15 yrs with Verizon. Not perfect but better Customer Service & better price. Verizon doesn't really have a 55+ option unless you're a very rich retiree. Once you reach T-Mobile customer service, much friendlier & helpful.

T Mobile is wonderful! I have been doing that when I got my first phone cell in 2002! Your company has been great, as your employees help me out so so much when buying a new phone! Have done it in KCMO, Austin, TX, LA, Calif, Reno, Nevada, SF, Calif, Portland, Oregon, KC, KS too & Chicago, IL. I was in LA for 10yrs & got T Mobile when I lived in Encino, Hawthorne, Santa Clara, Santa Cruz, Burbank, Atwater Village & Glendale & Sherman Oaks! Your Employees have been awesome & wonderful! Now in 2021 I always go to T Mobile in KCMO, as moved in 2018 & live in Mission, Ks!

Was satisfied with TMobile.. until I started getting multiple issues with phone. Doesn't light up when I receive calls. Have to literally go into phone app and press the touch tone and then it will display who is calling. But what really got me upset was after being told by T-Mobile I was eligible for upgrade and all the discounts and after being hung up on by T-Mobile..the next agent advised me to go to store for the upgrade and she would waive the activation fees. After going to 3 separate stores due to not being served properly and not being acknowledged that I was getting extremely upset..the last stop was at location on Hickory Hill.

Tmobile has impeccable customer service. If you have even a small problem they will fix it. I have never been unsuccessful in getting anything fix right away. I wouldn't switch if you paid me to. Even with the latest security breach T Mobile is still my number one choice.

I am kinda on the fence about T-Mobile. My phone and my husband's phone cuts out when you are talking on it. We went and the person there was very helpful. He fixed that problem for me but not my husband. My phone also doesn't sound off when it rings or I get a text. Those problems have not been fixed. The personnel seems helpful, but I don't want to continue to go in the store Multiple times to get things done.

Have best rate for seniors over 55. Have good promotions for new phones and tablets. Wish I did not lose service on roads in Poinciana, Florida and at national parks. Lots of stores to get help at and answer customer service in reasonable amount of time.

Don't use their service, it's time consuming and horrible unless you have plenty time to wait and not worry about how they bill you. It may take forever for just a small thing. Their rep supervisor Bellomy or Patricia never send me anything or call back.

I've spent over a year trying to cancel 2 extra lines. Each time I was promised it was done and I continued to get billed for them. Just switched my service to a new carrier. Just spent 2 hours on the phone trying to get all my lines canceled. I was on hard land line and they, hung up on me. Paid my bill within the last week from auto pay. They want another full payment. Mind you 2 of my 4 lines haven't shown any activity for over a year and in their own notes show I tried to cancel multi times. Total clown show.

Prior to the T-Mobile merger, our service was reliable. After the merger, we were notified of the need to change out our SIM cards for even greater service coverage, but have had terrible coverage since then. We will be for a new provider.

The reception is bad. At home the only reason my phone is working is because I have WiFi because my T-Mobile reception is really bad. I go to places where I expect my phone to be working and it's not.

Unfortunately I was forced to be switched to T-Mobile because of the sale of Sprint to them. Since the sale, I've had more problems with them and the 5G. Slower and more bad connections than before. Looking for a new service possibly in the very near future.

Have been with T Mobile for several years. My son in law has me on his plan and I am pleased with it. I have a very nice phone and am very satisfied with my data plan. A One Plus 6t android 10 very easy to use and my 2 granddaughters Autumn 12 and Riley 9 are smartphone Savvy help me with anything I need. Also my daughter their mom and my son in law help me also.

I've never had any problems over the years... I had 1 issue about my bill payment being overcharged on my card that was not my doing. I spoke with representatives and they handled the situation professionally. And took care of the issue in a timely manner.

I switched from MetroPCS to TMo about 18 months ago because PCS wouldn't sell me a Sim card for my smartwatch ("we don't support smartwatches"). Finally want to upgrade to 5g equipment to enjoy all this improved speed they keep bragging about. My 3yo 4g handsets are not impressive, although they were very solid in their days: ZTE Blade Max and LG Stylo 4.

I have been a T-Mobile customer for almost 20 years. I have no issues whatsoever with the mobile service. I was rewarded with unlimited text and data for being a loyal customer well before it was offered to everyone. There is no other mobile service I would want to use.

Customer service is great but the automated systems and apps are horrible. Price is much better than competitors for equal service. Have some minor issues with data being choked down. Hopefully they finish the cell towers and get back to normal.

The merger has not been good for both companies. My phone is so slow and I do not currently have 5g available for my phone. There is still confusion about billing and it is difficult for me to upgrade a device that is on backorder.

I think it's a very good company, it's very good reception, they have very friendly staff when you call them for help and are very helpful always with whatever you need help with. Also the bill stays the same unless you buy new accessories for the phone.

I've been a Sprint customer since 2003. When Sprint became a part of T-Mobile I was concerned about the quality of customer service and rates. I've been pleased with the rates remaining what I consider the best unlimited plans available. Customer service in my local store has improved. I am a bit disappointed with the online and phone customer service. Long waits and poorly trained CS agents are frustrating. This needs to be addressed and improved on ASAP. And, please bring CS back to better English speaking agents.

BLUF: worst customer service. No protection of customer information. My phone number was outported to different carrier. Not only that, they added 2 new lines without my approval. Unbelievable! I am a victim of T-Mobile negligence. If you want a good network service and satisfactory customer service, t-mobile is NOT the company you want. Horrible business company with full of lies.

T-Mobile is a pretty good company. Speech is clear and connections fairly fast. There are a lot of dropped calls, but I am not certain if it is the fault of T-Mobile or the party I am calling. I like the T-Mobile Tuesdays with the perks. I wish there was some way to lower my costs. They advertise excellent prices for seniors, but after all the fees, their price is not such a big bargain.

I have been a T-Mobile customer since they came on the scene in Southern California. Their service has been exceptional for the most part and very customer service friendly. I've been a postpaid customer and a prepaid customer. I found the plans to be moderately priced and they offered the most bang for your buck. Plus I love the incentives and promotions offered on a regular basis.

Service is excellent. I can depend on my cell service and not worry about interruptions in service. They also include many other services such as promotions through their T-Mobile Tuesdays app. Their free Netflix and MLB, gas discounts, hotel discounts and contests are very unique.

We had AT&T for years and it got too expensive. Coverage was great but cost was a problem. Switched to T-Mobile and saved $100 per month on three phones and was happy till we lost calls, poor connection and spotted coverage. Went to a location in the country where AT&T reached easily and had a clear connection and had nothing with T-Mobile. Changed back to AT&T on a discount plan thru Sam's Club and got excellent coverage back including out in the country where T-Mobile didn't reach.

DO NOT USE FOR TRACKING DEVICES! They came out to our business and gave a presentation only to not provide. They partnered with GEOTAB and there is huge disconnect in communication between the two. The devices don't work and they can't figure out to correct the problem but still want to charge us. Horrible customer service and tech support. Between the bill and having them installed on our vehicles we're thousands of dollars in the hole with nothing to show for it. This was a huge waste of money.

I had a phone for 12 years! When TMobile took over Sprint I started having trouble with my phone, I assumed it was the age of my phone. TMobile offered free upgrade so I thought it was the time to get a phone, but troubles continued. Also when they transferred sim cards to my new phone I lost a lot of pictures, texts and voice mails that I had been saving. When I asked about that they said it was because of the age of my old phone. I wish they had mentioned that was a possibility so I could have figured somehow saved those items. Every time I ask for help it takes at least two people or 2 visits to the store to rectify the issue.. Very disappointing service, it seems they know how to sell most expensive phones and service but not how to fix problems, Last time I was in the store there was a woman with the exact same issues!!!

In spite of the many technological advances T-Mobile has made; it does not equate to savings for the average citizen living on a stringent budget... With the amount of money spent on celebrity endorsements; in my opinion, it would be better served by extending all manner of discounts to its patrons.

Well I must feel pretty good cause I've been with T-Mobile almost 11 years and they have had our UPS and Downs but throughout it all they have been a Gand uh a good mobile service. Every time I call customer service they're fast and efficient. So that's a plus bus. It's a good mobile service to have.

Network shows 5G but it's very slow and sometimes not available even. Billing issue occurs and customer care service tries to resolve but again same issue appears. I have to verify the bill almost every month to check the charges. Sometimes credit related to trade-in are difficult to get.

I have had ongoing problems with them since day one. It’s a little better, but very rarely do they fix my issues. There’s about a 50 50 chance of them fixing your issue. Most of the reps that answer the phones are from foreign countries and are very difficult to understand. You would have to ask several times for them to repeat what they said. Calls end up very long.

I was overbilled so went to website only to find it said call customer service. I did. I was on hold for over 2 hours. I finally gave up. Basically they can charge you whatever they want and you can't get in touch with anyone! I've been overbilled 2 months and I can't get to a person to get this corrected. The only way to contact them is via phone number and you stay on hold for over 2 hours and no one answers.

Bought two phones from T-Mobile, transferred two lines and traded in two phones. Was told I would get promotions on both phones. T-Mobile changed my plan twice without my permission. I was given a promotion on one form but not the other. I’ve been trying to resolve the issue for two months. I’ve gone to the store where I purchased the phone and have talk to the customer service reps approximately 12 times. No resolution. Repeatedly told be patient. It’ll be resolved next month. Paid off the phones and a loss of $1500. I’ve moved to another carrier. T-Mobile is in bad shape and can’t get out of there on the way.

I tried T-Mobile's 5G service; could not connect at all. Sent the thing back; they then send me a bill for $13.17, apparently for the one day I tried it. Then I tried to pay the $13.17, their "guest pay" won't let me in. Tried chat, waited 30 minutes, nothing. Their bill has no physical address, so there's no way for me to pay them the stupid $13.17. What a fouled up company.

I am not overly impressed with the quality of the service. I deal with it, only because the price is cheaper than Verizon. They have thank you Tuesday, but the specials offered rarely are of interest & the discounts aren't even as good as random discounts you can find on the internet. I don't feel like they appreciate their customers as they don't offer deals for specials on packages or phones. They are just fair/middle of the road company.

T-Mobile is an average company that has elevated itself to a major entity and I truly believe it's been because it's embraced growth with its customer service, pricing, and affordable products. I have an older plan that allows me to pay less than $100 for 3 phones!! That's ridiculous. And because I've remained with them over 17 years, they dropped my bill by $10 earlier this year out of the blue and called "just" to make sure I was happy with the service, asking me genuine questions about my experience. I've watched this company grow from a spotty network to a powerful company with great coverage service.

T-Mobile offers pretty good service in Chicago, but the bill is not necessarily fair for a single consumer like myself. There is $10-15 off for two lines or more. I had Verizon and the surcharges and taxes were off the charts. I don't think there are any national providers that don't shimmy around with their price structure most of the time.

I have used T-Mobile for years, for the most part, I am satisfied with my serice. The service can be spoty at times, otherwise, it's worked well for my needs. I don't use my phone for high-powered gaming or anything like that though!

They need improvement for deaf people needs for recording, for show price, for court because if we are using communication for American Sign Languages to talk each other what we talking about for rights to know what's going on than misunderstanding with hearing people to witness.

Dropped calls, bad phone service, very difficult to talk to a live person, the in-store personnel have no actual knowledge of their services, one person says one thing the other says something else. Very dissatisfied.

Great sales people team, great service, clean establishment. Have very good knowledge of equipment, phones, computers, emails and offer different service opportunities. I love T-Mobile Tuesday. Saves money on gas and purchases around town.

I switched from Verizon about three years ago and I cannot call out the benefits of T-Mobile more... The quality of service, the price points are dramatically less, and my overall customer satisfaction with anyone I've ever had to deal with at T-Mobile has been above par.

T Mobile's 800-937-8997, I have called twice, both were 20 minute hold times, so I used the prompt to have them call me back within 20 minutes so I wouldn't be waiting; that's twice that I never received a call back.

Please don't make a purchase of an iPhone and a plan with T-mobile. It is the biggest mistake I have ever made!!! I bought the phone with the agreement there was a special promotion for seniors, in which I would be charged only half for the phone. I paid $250 at purchase which was half the $500 cost of the phone. $250 has been billed to me each month. I have called their 611 service number and spoke with the following people. Ryan, Ray **, and Mel have all promised that they would correct the billing and not charge me the other $250. This is after months of writing, calling and waiting for hours to reach their service dept. I give up and will have to take my business back to Verizon whom I had had wonderful service for the last 30 Years. I would never recommend T-mobile to anyone. I really like my phone but should have bought it from Verizon.

Poor customer service. The service in my area of Evansville, Indiana is horrendous. Calls dropped. Text never go through. I was told my cell is programmed for outside use. They have hardly any towers and I was told by customer service. I called 6 times to have my phone unlocked. It was never unlocked. Every time I called same stupid nonsense. This company doesn't care.

I've had T-Mobile since 2008. Overall it has been a good company for me, and it is reasonably priced. I pay 55.00 a month for unlimited everything on a Veteran plan they offer. I have had very few outages. Not happy about the current data breach however.

They were no help for the pandemic and stimulus check, they make sure they got people with for five lines. The company did not offer anybody help to the pandemic meaning cutting down their bill or just making sure that they were okay. They promised hardship payment but never happened.

Their service is impeccable. You talk with a real person whenever you call them. Everything is included in their fees; not like other companies. Their pricing is the best I have found. This is a great company.

I have Sprint/T-Mobile, they are both very reliable from the purchase of the phone to questions for billing, their technical support is very professional and knowledgeable of the equipment they sell. I have had competitors phone services. There is no comparison. S/T-M don't just offer services and a bill and shut the door. They offer a plan that makes the consumer feel that they are important.

Always a good signal usually four or five bars. Helpful and courteous representatives. Excellent technical support. Great deals. I pay $120 a month for six phones and one free subscription for Netflix.

It drops calls. Their service sometimes you have to dial a number more than two times to get it to connect. Download consistently takes too long. And some areas that I go there is no service! Majority of the time I only have one bar two bars if I’m lucky.

In my country the best operator is T-Mobile and they have a lot of free offers to use and to talk with family friends from where you want. I don't know how many years I am using T-Mobile number and I will not change this operator.

T-Mobile 5G Wireless Home Internet is a great new internet service, which requires no cable connection to the service. The wireless router is sent to your home, and is extremely easy to set up. It is very reliable and sufficient for all my home intern needs, including streaming TV, home security alarm, and all devices connected to internet. I love this new internet service, and highly recommended it to everyone.

Good company but, when they send out surveys for free stuff DONT DO IT. You will be charged so READ the fine print because you will be charged the full price of the merchandise you think you are getting for free.

I have been with this carrier for 23 years, it has been nothing less than a great ride, don't know if I would leave, even if they asked me to. Even without 5G, T-Mobile is the best mobile service in the nation.

I'm very disappointed in this breach of my data. The service has been really bad and the billing system has also changed. I'm considering leaving and I've been a customer 3 years now. They must do better.

T-Mobile has to be the worst cell phone company ever. I have a brand new 5g phone and I can't get a signal probably 70 to 75 % of the time and sometimes when I do have a good signal the phone still doesn't work.

T-Mobile is amazing but sometimes my service isn't the best when I'm in some parts of the town. I'm not sure if it has anything to do with me needing to upgrade my phone but I thought I'd have good service everywhere.

Very good service. My calls are never dropped as they were with Verizon. Price for monthly service is also a good value. I have shopped around for the best bang for the buck and Tmobile is my go-to carrier. I have recommended it to all my friends and family.

Service has not lived up to its name, and a whole lot of miscommunication misinformation. I was much happier with Sprint, and I feel as though the merger wasn't explained thoroughly to its customers.

After using both AT&T and Verizon, I came back to T Mobile because.. I just like them more for their sense of humor, and underdog status. I've never had poor service (except in Vermont), where they had no presents for many many years. I believe they are reasonably priced, no surprises billing and a good unlimited plan. I recommend them. I also LOVE their T-Mobile money card and I love the fun factor concept of T Mobile Tuesdays!

The optimal service is great, There is no service interruptions, pricing is affordable and they work with you when have difficulty with making payments on time, finally they help with protecting personal information on your phone being by using McAffee. I am in love with their service.

I have been with T Mobile since I had a Cell phone. The service is good and reliable. I have had no drop call. When I was out of the country in the West Indies, I was able to access my email, make calls and do all the things when I was at Home. Also when I went to Alaska, since it was a US state, T Mobile treated my calls as local with no added charges. I am able to call all over the world with low fees. I have family in France and England and we are able to chat a few times a year with low fees. Most people will find the service helpful and user friendly. I intend to stick with the company, as I said before we go back a long way since they were called Voice Stream. My monthly fees are reasonable and they offer me new phones on yearly basis at low fees and my system is easily transferred to the new phone. I would recommend this company to all. Their customer service is second to none.

Reliable coverage prices are reasonable. Customer service is friendly. I have been a customer for a long time. I am happy with the service. I'm sure you will enjoy their service also. Well that being said enjoy.

Many times when I have multiple issues with my T-Mobile carrier, the CSRs rush to solve the first thing they are familiar with and they tend to forget about the other issues. T-Mobile brags and markets 5G but since I have purchased the iPhone 12 Max Pro it doesn't seem much different than 4G as for performance. I have issues with my service all the time. Connectivity and speed is not as expected. My phone freezes often and loading of pages has not been better. There seems to be more dead zones than before.

Great speed and coverage. Roaming is wonderful and very few places have roaming connection problems. Customer support is outstanding and access to information when troubleshooting any difficulty is easy to find online.

It’s reasonable price and easy to hook up and it’s a great deal and I’m excited because I don’t have to pay a hundred dollars anymore and the television service is great. I’m very happy that T-Mobile came up with this ideal.

I went with T-Mobile when the office I work at no other cell service works in this building. Ever since I have Jump, which means I can get the newer phones at any time. I have the OnePlus9 5g which is the best phone ever.

Extremely reliable and fast. Download speeds are fast and constant. Service rates are economical and compare favorably. Tech and billing support are readily available. Delivery and setup of reception device was no problem.