Telus Reviews

Worst ever customer service. If you want to talk to a supervisor they say you have to wait on hold until you finally give up. They lied about the cost of my alarm system now set at now triple what it was.

Telus is the worst cellphone and internet provider I have ever dealt with. They charged us for a home camera that never worked and my husband kept telling them it never worked but they argued they never listened, he was asked to pay something like $16 for their service and my husband refused to pay for no service, now to find out that they reported us to the credit bureau yet they are the ones who never provided that service to us, taking advantage of customers, so this was our first time to get our name reported and the worst part is that they never provided that service to us, and guess what they are now asking us to pay over $500.00, and to show how they are so sneaky. They did not even send a statement.

Telus is the worst cell phone or internet provider, and the fact when you call for help, you have to wait a long time to talk to someone, then you can speak to anyone from any country, and their English is very bad most times, that I have to continually ask them to repeat what they said, then I had a rep come to my door and ask if I was with telus. I said I had internet, she said "For you have a security system." I said no, she offered it to me, and I said I could use a landlines for my printer/fax machine, she said she could do it then asked who I'm with for my cell, I said a different company she said if I come to telus, I could get a new phone, I asked her when I could get the phone. She said immediately, I went to a store the next day, and they said the person who offered me all this was a 3rd party telus representative, and that I don't get a phone so I've totally will never ever trust telus again. A very few people I talk to can I understand their very bad English.

We have been without a landline phone in Calgary for almost 7 weeks. After numerous calls to Telus and other technicians trying to solve the problem finally today a technician was able to get it fully working. His name is Mohit **. He was here about a half hour to fix the problem. We want to say how professional, knowledgeable and efficient this individual was and he should be commended for the work he did. Thanks again Mohit.

I've been having issues with Telus for a number of years, yeah, yeah I know why stay with them? I dont know. The web site interface never works right. Some parts do, other that allow you to make changes dont. I compain ask for change, yet it never comes, Recently I moved. I contacted Telus to move my service, was given a date for the 18th of June, as some work they claim had to be done. They never showed. Instead they changed the date without asking me, or even consulting me. Second date a few days later came and went.

I was discussing my bill, trying to understand it, the agent was very rude, no patience to explain. Very rude, I think her name was Lucy or Lisa. Didn't try to make the situation better. I work in retail, I know how customer service works, and her customer service was terrible!!

I switched from Telus to Koodo. Which is still telus. I didn't receive any text (this is how I got my bill for the last 9-10 years), no bill in the mail, no phone call, nothing. They said I owed 55.23. The put me in a collection agency, it lowered my credit score. They admitted to not sending me a bill or notice or anything! They didn't fix it. I contacted the BBB. Absolutely terrible company, do not go with telus. You will regret it!!!!

Telus provided a lemon Google Pixel 9 Pro. Speaker and microphone stopped working. Got it fixed and then failed again. Their resolution was to have me pay for the rest of my contract to switch phones. DON'T USE TELUS.

10+ years with Shaw. Never had billing issue, always charged the agreed on mnthly contract fee. Switched to Telus (mistake). Internet Ok, billing is a mess. Even though on a 2yr fixed contract, every month since Aug/25 has been a different amount (higher) and I have to call & email to get the credit and remove service fees. Even after I finally got through to Telus HO and agreed on monthly figure, next 2 months are still messed up. Also, get repeated calls from their marketing people trying to upgrade or sell another plan, even though I am on a contract.

Received a call today - local number displayed. Took a while for the person on the other end to connect (assuming it was connected via a dialer). I answered, politely, and the woman on the other end started off with, "Hello, I'm calling you from Telus Mobility, how are you today", to which I replied with I'm well, but I'm sorry, I am not interested in anything from Telus Mobili...." I didn't even get the full sentence out before she hung up. I do have other Telus services, which is why I believe they reach out to me so often, I'm happy with my internet - but unhappy with the unprofessionalism of the people who are dialing for dollars. You catch more flies with honey Telus - do better!

My Company had Telus Business Security installed a few years ago. Now the system is completely messed up. I get up to 12 emails a day telling me my system is not working. This has been going on for months. I have tried everything to get hold of a human. I finally got a lady with an east ** accent.. very strong, and she told me, me a 72 year old business owner, to climb up a ladder in my warehouse and reset all the monitors. I said "are you kidding me?" then she hung up. I think the Telus motto should be Telus.... we don't care. The worst company I have dealt with in 40 plus years.

Went to Golden Telus for a simple repair, what should had cost 150 ended up costing me 350, they not only overcharged me but put in used parts which where faulty, took them over a month coz their buddy in Calgary couldn't find a used parts rather than a new part yet charged me double for it, not to mention that it took a month rather than a week

The worst service ever if needing a problem resolved. First off difficult to understand their reps as they have strong accents. Second you have to repeat yourself at each level it is escalated. You get different responses for the same issues. All the providers in Canada are the same and I wish that we had more options to generate better service. I only stay with Telus because they have good worldwide coverage and we travel a lot.

Gross amount of wait time...As I am writing this 1 hr and 27 mins on hold....I've read the reviews....seems they don't give any cares on their wait times or this major complaint wouldn't happen all the time....Clearly they don't care as some have no option....

The only thing they are good at is charging your credit cards, I got charged for roaming on a phone line that has roaming option and also has roaming on it.

It's impossible to contact them and they just bought the monitoring Centre and have ruined the alarm monitoring services totally. No tech support. Cancelled my account in April even though I have paid till July 2026.

The service is horrible. The cable box is glitchy. Won't load. Takes forever to change channels. Internet is alright. Cable is crap. I will not be renewing my contract. I highly recommend going elsewhere for service.

The only reason that they get one star is because zero stars is not an option. What a terrible company to work with. Useless on every front.

I had a very disappointing experience with TELUS when setting up my home internet. I was told that since my address already had a panel installed, I could receive a special offer with a booster for $50/month plus tax, along with a $200 credit. After spending hours on the phone over multiple calls, the booster they sent did not work. Eventually, I was told I needed to upgrade my plan to $60/month plus tax, and initially, I was also asked to pay $200 for a technician. After a long discussion, they agreed to waive the technician fee, but I still had to upgrade the plan.

I wanted to cancel my home services and had to call multiple times, with long waits and transfers from one department to another. At one point, I was on hold for about two hours. One rep tells me I have a credit, another tells me I don't. The worst experience with such a company. I hope I find a better Cell phone carrier for my mobile services. So I don't have to deal with such a company. Overall very bad experience with Telus.