Telus Reviews

Telus provided a lemon Google Pixel 9 Pro. Speaker and microphone stopped working. Got it fixed and then failed again. Their resolution was to have me pay for the rest of my contract to switch phones. DON'T USE TELUS.

10+ years with Shaw. Never had billing issue, always charged the agreed on mnthly contract fee. Switched to Telus (mistake). Internet Ok, billing is a mess. Even though on a 2yr fixed contract, every month since Aug/25 has been a different amount (higher) and I have to call & email to get the credit and remove service fees. Even after I finally got through to Telus HO and agreed on monthly figure, next 2 months are still messed up. Also, get repeated calls from their marketing people trying to upgrade or sell another plan, even though I am on a contract.

Received a call today - local number displayed. Took a while for the person on the other end to connect (assuming it was connected via a dialer). I answered, politely, and the woman on the other end started off with, "Hello, I'm calling you from Telus Mobility, how are you today", to which I replied with I'm well, but I'm sorry, I am not interested in anything from Telus Mobili...." I didn't even get the full sentence out before she hung up. I do have other Telus services, which is why I believe they reach out to me so often, I'm happy with my internet - but unhappy with the unprofessionalism of the people who are dialing for dollars. You catch more flies with honey Telus - do better!

My Company had Telus Business Security installed a few years ago. Now the system is completely messed up. I get up to 12 emails a day telling me my system is not working. This has been going on for months. I have tried everything to get hold of a human. I finally got a lady with an east ** accent.. very strong, and she told me, me a 72 year old business owner, to climb up a ladder in my warehouse and reset all the monitors. I said "are you kidding me?" then she hung up. I think the Telus motto should be Telus.... we don't care. The worst company I have dealt with in 40 plus years.

Went to Golden Telus for a simple repair, what should had cost 150 ended up costing me 350, they not only overcharged me but put in used parts which where faulty, took them over a month coz their buddy in Calgary couldn't find a used parts rather than a new part yet charged me double for it, not to mention that it took a month rather than a week

The worst service ever if needing a problem resolved. First off difficult to understand their reps as they have strong accents. Second you have to repeat yourself at each level it is escalated. You get different responses for the same issues. All the providers in Canada are the same and I wish that we had more options to generate better service. I only stay with Telus because they have good worldwide coverage and we travel a lot.

Gross amount of wait time...As I am writing this 1 hr and 27 mins on hold....I've read the reviews....seems they don't give any cares on their wait times or this major complaint wouldn't happen all the time....Clearly they don't care as some have no option....

The only thing they are good at is charging your credit cards, I got charged for roaming on a phone line that has roaming option and also has roaming on it.

It's impossible to contact them and they just bought the monitoring Centre and have ruined the alarm monitoring services totally. No tech support. Cancelled my account in April even though I have paid till July 2026.

The service is horrible. The cable box is glitchy. Won't load. Takes forever to change channels. Internet is alright. Cable is crap. I will not be renewing my contract. I highly recommend going elsewhere for service.

The only reason that they get one star is because zero stars is not an option. What a terrible company to work with. Useless on every front.

I had a very disappointing experience with TELUS when setting up my home internet. I was told that since my address already had a panel installed, I could receive a special offer with a booster for $50/month plus tax, along with a $200 credit. After spending hours on the phone over multiple calls, the booster they sent did not work. Eventually, I was told I needed to upgrade my plan to $60/month plus tax, and initially, I was also asked to pay $200 for a technician. After a long discussion, they agreed to waive the technician fee, but I still had to upgrade the plan.

I wanted to cancel my home services and had to call multiple times, with long waits and transfers from one department to another. At one point, I was on hold for about two hours. One rep tells me I have a credit, another tells me I don't. The worst experience with such a company. I hope I find a better Cell phone carrier for my mobile services. So I don't have to deal with such a company. Overall very bad experience with Telus.

Been using Telus Business Connect. When I try to get any help on using the service, it is insane. The online service page only comes up with error messages when I try to submit (I've tried several times over the last few months). When I call on the phone, I am on hold for 20 minutes minimum. Today, my static-filled call got dropped, and when I called back (and put on extended hold again), I was transferred to someone who said I shouldn't have been transferred there and transferred me back to someone else who put me on hold.

Don’t switch!! Not a seniors friendly place to do business, customer service and their gear are not easy to navigate, Shaw is the clear choice for ease of use. Erica from customer service (billing) is vile!

We thought we’d switch to Telus to give them a try with the great deal they were offering. Turns out it was a very bad idea. They said a technician would be coming to connect us and there would be no charge to us. The agent was on speaker phone with us, the technician and a neighbor, all of us heard him say the fee would be waived. Also offered us a $100.00 sign up fee. Both of these offers were not true. We switched back to our old TV/internet provider within 1.5 days. Our first bill with Telus is totally outrageous. I was contacted via a virtual assistant and offered $100 off our bill but that offer seems to have disappeared as well. Technician that came to set us up said to call with any issues.. Called him back the next morning and was told to just keep playing around with it and we’d get it eventually…

Telus is a blood suckered! Poor customer service, very rude. Ripping you off hidden charges. I'm very disappointed. Not friendly, very expensive, no consideration for a long time customer. Manuel the customer service was very rude and uneducated. No telephone manner.

I’m extremely disappointed with how Telus handled my account when I switched providers. After cancelling my service, there was apparently a $25 cancellation balance remaining on the account. Instead of making any effort to contact me — no phone call, no email, no notice — they sent the balance straight to collections. For such a small amount, it would have taken minimal effort for Telus to reach out and give me the chance to pay it. I would have paid it immediately if I had been notified. Sending it directly to collections without any attempt to contact the customer first feels completely unnecessary and unprofessional.

I have been a Telus customer for over 20 years. I recently returned from a 5 day trip to US to find I'm charged $80 roaming over my $90 per month. I just changed to freedom for for roaming and $40/mo for 100gb data. It was a happy day a year to change providers.

Telus is a real SCAM! They want us to pay for the termination fee despite of bad service and very poor internet connection. We are only getting 25mbps out of 115mbps and they can't do anything about it. They even charge us for the technician service for $200 to check our connection. No to Telus anymore!