Consumer Complaints and Reviews
I was with Telus for almost 8 years. Had no problems. Switched to Bell for awhile because my contract was up and Bell had a 50 month plan that was over. I chose to go back to Telus because they always had good service but now in the last few months I don't get my bills. They can't explain to me where my 100 dollars went and why I have a balance. Blame me for not paying when I don't get it when I get all my other stuff. They have the right address and get tongue tied when I keep reading my online billing to them because they know they're wrong. I get other people email. I get called a man named David when I'm a female named Shawna proving yet again I'm being blamed for their mess up service. Used to be 5 star. Now I would never recommend this company.
I have never felt so disrespected and have never ever left a review for anyone before but I believe they deserve this and people who want to know before they sign up should be able to see what they are signing up for. They clearly have some issues with their stuff and staff. After it took me 6 month to even get my voice mail to work maybe longer. They make you feel very small and uncomfortable and take no responsibility for what is happening. The greatest thing is after I get off the phone I get another email saying my service is being cancelled even though my bill is due in 3 weeks and it's a 68 dollar bill so not past due at all and my account should have credit and now I get to have no phone when I manage 2 stores. I only clicked the 1st star because I had to. They don't even deserve the one star.
Their call center service personnel was helpful and often solved connection problems overnight while I was still a customer, but then I cancelled my pure internet subscription last November, and they were to send me a free box to return my router. The box never came, so I called them to confirm that they had my correct address (although that should be redundant, because they installed the router at my place) and ordered another box 3 weeks later. That box also never came. So I bought my own box (following their guidelines) and sent them the router. I confirmed on the phone with their service that they received it on the 3rd of January. Then, on my bill on the 25th of January I was fined 150$ penalty, so I called them. They apologized and said that this will be corrected on my next bill and that I don't have to worry.
On the next bill (25th of February), there was a late penalty for not paying the 150$ fine (aha!), so I called them again. They apologized a thousand times and said that my account is already closed, and that I should just ignore the email. Now it is March, and I just received another email (13th of March) saying that they could not access my bank account to withdraw the penalty and that I will face further charges if I do not pay at once. This time, I will just ignore them. How can this the #1 phone company in Canada have such inept service personnel and get away with it? This is called a monopolist (serious form). Technically they still owe ME 50 Dollars, but I would already settle for not being harassed by those emails any longer.
I ended my home services with Telus in August of 2016 after a thoroughly dissatisfying 2 years of incompetent service, right from set up where they failed to transfer my home phone to my new address for 6 weeks. On cancelling, they asked me to return my equipment and I did so. Now, in spite of repeated communications insisting I returned it immediately, they've decided to charge me for it as 'unreturned' and no agent has the authority to issue me a refund. Totally disgusted at the amount of time and effort it is taking to get my money refunded. It's turned into a 'my word against yours' situation. AVOID USING TELUS! Go with Shaw or Bell I beg you. The time and effort to sort out disputes will eat up your life.
Was with Telus for years and Years; I never complained about the billing until I tried to upgrade my services and then I found out how bad no I mean Horrible Telus really was. It took not 1 but 5 different Technicians, oh wait I had 1 Tech be a No Show while I took the time off work to wait for them. I had called 3 times to find out and no one could be of any help so finally canceled my services and now 3 months after the fact I get a letter stating that I owe them money.... because of unreturned equip which I had actually returned more than what they had requested on their Letter. Now they are telling me I have to find my Tracking Number from 3 months ago to prove that I had sent it. It is unbelievable and unnerving that this company will do everything in their power to get their greedy hand onto anyone money. I will NEVER EVER GO BACK TO TELUS!!! They will screw you left, right and center.
I order home internet, I have to wait 6 days. My window was 8 to 9 am. Well it's 12:30 and no tech or word on him. I am trying to cancel a service I don't have but have an account for and they won't let me. Do not join Telus.
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I bought a router on the go 2 months ago. I paid 425 dollars for one month because it doesn't work anymore. I didn't received any invoices by email or by mail. How come I get 100 dollars for data when the router didn't work, mystery. Tried to reach the customer service by email. No answers. By the phone after 1 hour and 30 minutes still waiting. I'm going to cancel my home and mobility service with pleasure when I will be able to talk with someone from Telus after maybe few hours waiting.
They are pathetic. Gouge, gouge, gouge, you can't complain about their service... because there is none... We need more choices. These people monopolize the system. To charge us astronomical prices. Corporate greed.
Telus had salesmen in the mall. He stopped me to show the new fiber service. My first question was "Do you have fiber where I live?" He replied, "Yes" after he looked on his iPad. My next question was about the up and download speeds. He assured me that the speeds would be higher than my current provider because of the fiber. At that point I declined and was about to walk away when he said "Why don't you try this for thirty days. We won't charge you anything to try it out." So with that in mind I thought why not and signed. What a huge mistake that was! A few days later an installer shows up at my place. First thing he says is "You have no fiber." I said, "Well I should just cancel" but the installer replied, "Why not try for thirty days. The trial cost nothing and you'll be far happier with this new service. Even though there is no fiber just copper." Like a fool I said ok. My mistake, they had me right then.
I did use for two days. Everything was way slower and dropped out regularly about once an hour for about three minutes a time. So I called Telus to cancel. They sent me to the customer retention department and they constantly refused to cancel and kept saying they could adjust the monthly bill. After forty minutes of this he finally said he would close the account and send the final bill because the trial wasn't free after all. I said the sales person told me the trial was at no cost. They simply say the sales guy was confused and that was that. So now I get billed for this. It just made me angry that they did that. But wait it's not over. Now in order to cancel the account they sent me a prepaid box to send it back in or pay two hundred for the box that they sell for one hundred fifty.
After looking around on the net I find out that even with the tracking number they claim none received and bill the two hundred. So now I have to buy this crap for fifty over the sale price and try to sell it for whatever I can get. I would highly recommend not using Telus for any reason ever. In my opinion they can do this because they still see customers as captive and focus on lobbying the government to regain captive customers through limiting consumer choices and their legal rights to move away from them. All in all my experience with Telus has been horrific. Something one would expect from the mafia or worse.
Because they can do this. The other providers do the same roughly making Canada one of the worst places in the world for telecom gouging. These practices are approved by our government because of lobbying by that whole consortium to keep customers captive by restricting any competition that could be considered competition in the business sense. So I think this won't stop until we elect a government that won't play for pay. Meanwhile Telus will continue to gouge how ever they please (With government support of course).
I have been out of all my three services which is internet, TV, and home phone. And when I called Telus regarding the issues all they have done is switched me from person to person. Then they said some will be there to fix the issues tomorrow morning between 8 and 9 and no one showed up. And when I called them again and then they said they can't send someone for another two days which makes it a total of 5 days without any services. Then I finally asked them to transfer me to their manager and then manager even said the same thing and I asked them would you take this of you were out of all three services and she said yes which was ridiculous and very rude from a manager. Instead of helping me she was very rude and loud. Then finally she said she will try her best to send someone asap and get back to me but she never called me back or send anyone to fix the problem.
Then my last resource was to call the loyalty department and same drama over there as well. Loyalty guy right from the beginning before he even listened to me he said he can't do much "as you have already spoken to someone and they have told you that they can't send someone until Tuesday" and all he can do is give me credit for the days I haven't used the services. I told him that I called you so you can help me with the situation and I am not looking for a credit. He was useless as well and said that's all he can do and nothing much.
So basically I am try to say that Telus has big commitments when you originally sign up with them and once you are on board then they forget everything. But I wanna give credits to Shaw for their customer service because they are always there to help you at their utmost. I would recommend Shaw over Telus anytime. Telus is a big thug who make you to sign years of contract and then they forget to provide you the service and I would highly recommend people to stay away from this company and go to provider who actually cares for their customer not like Telus who is totally useless and a team of very unprofessional and rude employees who has no clue how to provide a customer service and even has no clue how to talk to them.
I dropped my phone off for repairs for a persistent phone (a Galaxy Samsung Edge 7) freezing issue. The exterior of the phone was in perfect condition when I dropped it off. When I went to pick it up at the Telus Chinook store (in Calgary) after being notified it had been repaired, the store manager told me there was a printed note from the Telus repair group stating there was a scratch down the length of the screen. I told the manager there were no scratches when I dropped it off and they certainly didn't make me sign anything to that effect either, so the scratch had to have happened while Telus was repairing it. The manager said "I don't know what you want me to do." She was barely civil to me and insinuated that I was lying about the scratch. She told me that I probably scratched it and didn't notice.
I told her that wasn't the case and she did acknowledge that she would notice if her own phone was scratched. I pressed her that Telus should repair it as they damaged it. She told me that I would have to pay $225 to get it repaired. I asked for the Telus policy when Telus repair damages a phone. She replied there isn't one. She then called customer service and passed me over to them. After 1 hour with this person, their final solution was either for me to buy a new phone for $500 or to pay for the repairs up front and then receive a credit from Telus that will take months to reimburse me. Not great treatment of a customer nor a good solution. My advice is to stay away from Telus.
Just switched from one provider to Telus... Wow, what a ride. Be very cautious and make sure all of your systems are connected and functioning or it will cost $$$ after they have left your home. This, in my case, included TV, Phone, Internet/wireless, etc. Just an FYI.
Telus Mobility reported me to the credit bureau for having a late payment in Jan 2014. When I phoned them to inquire as to the details like the amount they reported was late and how late it was, Luba from Montreal was extremely evasive, kept telling me she didn't have the info, but she did when I wouldn't give up. She kept changing the figures and dates and was very rude. I asked her several times to please be polite because this was important for me to figure out.
She refused to transfer me to a manager and said there weren't any there and even if there was, they wouldn't talk to me. When I asked her the city she was in she would only say Canada. I asked her again for the name of a manager and she said Elio. She refused to spell it for me. When she finally answered me as to where he was located she would only say Montreal. Finally she just refused to help me anymore. I then googled Elios form Telus online and found Elios ** in customer relations in Montreal. I phoned him and he refused to talk to me unless I would speak French, which I can't, then he hung up on me.
Ordered a basic phone from Telus for my parents (the only model they have available). It came two weeks later DOA. Tried to order a replacement, but was sent to the nearest store, which obviously didn't have this model in stock. Store rep confirmed DOA and ordered a replacement. Two weeks later still no phone. Trying to reach Telus over phones takes hours (literally). Sometimes after 30 minutes it just disconnects. Trying to use chat instead, but chat rep is not from webstore. So brace yourself if anything goes wrong with the phone or plan. Unbelievable.
I have a cooperate account with Telus. There is never anyone to talk to when you call the help line, I often waited at least 45 minutes then they transfer me to some one else, their online options for help posted number that are out of date. My advice is stay away from Telus, and really watch your bills if you are stuck with them.
We have had several failures in the last year, lost connection for our TV and wifi connection last month for 3 days. A little frustrating when you are trying to watch a hockey game or work from home. Problem does not seem to be in the house but more in an old system in the community. Other communities have been upgraded. Would caution people signing with Telus until the system improves.
As of March 2015- our son could not afford Telus anymore after his wife left him & he switched over to Shaw Cable. He received a box as he had not been able to pay the bills & cleared his bill payments up until MARCH 2016. He returned his equipment in the box provided in March. They received the unit back - however they continued to bill him from March until June 2016! He said he did not use their service. He returned the box... his account was cancelled - he has not paid. We have had the CBV collections calling him. They couldn't explain why he owed them $444.10 - so we had to go back to Telus to find out why they continuously say he owes them money. As of October they will not budge on this amount saying he still had not cancelled his contract- but in fact he did & they closed his account finally in June or they would have continued to bill him!!!
We will not pay for a service that was not used & cancelled according to us getting the box & returning it - the account being closed & advising Shaw we were not with Telus anymore & they hooked up their system. Anyone know whom to talk to as the Manager by the name of Melanie - who was extremely rude & was not willing to even discuss this or say "Ok. So maybe your son "thought" he had cancelled." They'd rather not have any money than to give some "loyalty" on the plan they continued to charge him on & would not even compromise for us as we said - we need to come to an agreement.
This is when we I advised them that they were outright robbing someone of money. That WE DO NOT OWE you & for services & equipment we no longer had in their possession! That was the end of our conversation. We advised CBV we are not paying for this bill because our Telus account was cancelled & we no longer needed them as we now switched to Shaw in March.
They provide good cellular coverage with very few black-out areas. Customer service staff are usually helpful. Their International roaming package is totally useless - can't access the services it claims to provide. Telus is good about recognizing loyal customers and negotiating a good package to suit my needs.
This young woman not only helped me understand my billing, adjust it somewhat (although it was my error), and went on to help me understand how best to use my devices while travelling, simply by using my settings and checking an app she recommended I download. I was so impress, I'm a senior and she made it simple, understandable, and very easy to do. She even ran me through a few adjustments and how to do them for my next trip. She assisted me with so many questions because I felt comfortable asking her.
I've dealt with Telus for over 40 years! I've had adequate to very good service. My store rep who taught me how to use my devices is also a genius and doesn't mind my need to stop by once in awhile if I have a problem. But if I go to the location of this operator I plan to call ahead of time and take her to lunch. My husband was astounded I was having such a positive, productive call. This sort of work is demanding beyond normal service work. It's impersonal and you can't see each other. Since communication, for the most part, is non-verbal I'm surprised I haven't freaked on anyone in the past when using phone services. But this young lady really made my day, made me appreciate the service I get from Telus so much more, and solved a number of niggly, little questions I've had in my head for a long time. I'm thrilled to write this review!
I have been with the three top Canadian carriers to date and this one is the best of any in my experience. Telus is easy to deal with. The customer service is superlative. The prices for Canada are comparable to other Canadian carriers which may be the highest in the world. If I have any problems and need to call Telus, the customer service people are always knowledgeable and friendly and fix any problem I might have no matter how trivial.
I went to my local mall today to cancel my Telus phone plan that costs me 70$ a month (78$ with tax). I've been with Telus for over 6 years now and their reaction reaffirmed my choice. I quote myself, "I would like to cancel my Telus plan." The gentleman replied, with absolutely no emotion, "ok, what is your number", and did not even ask my why I was canceling or anything. I guess I was a bit surprised at the lack of concern for a customer that has been with them this long. Nevertheless, I was super happy to head over to a rival company and pay 40$ per month for the EXACT same plan that Telus had given me at 70$. Note: Telus did give me a phone for next to nothing several years ago and I believe this is their justification for the higher cost. However, factoring in how long I had been with them I had paid my phone off quite a while ago so the extra cost no longer made sense financially. Good riddance.
This rep is stupid, incompetent, he shouldn't be sitting on his position right now because he has poor knowledge about their product. We are a cellphone manufacturer and we troubleshoot features on the phone. We don't have control to Text messages, calls and even voicemails. This incompetent reps has even the guts of asking for my manager because they can't sort things out! Hey you rep if I were you better resign, you are even arrogant and yet you don't know what you are doing! You are funny! Better yet to learn about more your product! Stupid!
Until this past few months, I have been a big fan of Telus as they have always (until recently) been fast to reply, had reasonable hold times and the staff have always been kind (though it is difficult to understand many of the accents - frustrating). I am now comparing the hold times and call transferring to the likes of Rogers. Yep, it's that bad. I gave up accepting the worst service ever from Rogers 14 years ago and now find myself comparing Telus to the other. Canada has THE HIGHEST cell phone plans in the world, so why do we have to accept the worst service in the world? What is the CRTC doing about it? NOTHING. How do we get this situation to improve?
What an experience I've been having with TELUS! I renewed my contract on a 2-year plan with the Google Pixel phone online on November 28th. Right after I placed the order I realized I had put it the wrong shipping address, gave *611 a call and the wait time was at least an hour so I opted for a call back instead. After an hour, I received the call back, I answered the phone and was on hold for ANOTHER 30MINS. Finally I got connected only to find out that I need to phone a different number or email "firstname.lastname@example.org". Sent the email for my shipping address to get changed. 2 days later still no response so I checked the status of my order online and to my surprise it was already shipped! - I was supposed to get an email confirmation when my order ships but never did get such email.
So I phoned Telus again to ask where in the world my order was shipped to. I called the weborder number this time only to find out from the prompt that the email initially provided to me by the agent I spoke with on the 28th was a wrong email address! I stayed on the line for 59 MINUTES ON HOLD before I finally gave up and hung up the phone. The next day I sent an email to the right address regarding what has happened so far. It was Dec 5th when they sent me the email that my order has been shipped. GREAT. I NOW HAVE BEEN INFORMED THAT MY ORDER HAS BEEN SHIPPED ON THE DAY THAT IT'S SUPPOSED TO ARRIVE AT THE WRONG ADDRESS.
I phoned Telus again and the agent said that my order was shipped to the address where no one can sign for it and that I will just have to pick it up at the post office because obviously it's too late to change it now. I was expecting that at this point and that's okay. It is what it is. The agent prorated my monthly bill to the days that I don't have the phone. Alright, I was hoping this was the end of it and that I will get my phone on Dec 6th at the post office. But as it just happens it is not there. Post office told me to check the next day and it still wasn't there and they told me to check again today and I did and I found out that it is lost somewhere and they have no idea where it is and that they will track it down. The tracking system was showing it has arrived back and forth from the post office and my house but I was at the post office 3 DAYS IN A ROW and it is not there.
I spoke with them and they are tracking it down. I called Telus today to let them know what is happening and all the agent said was that "It's on its way to the post office. That's what it says on the tracking system." I just told her that Canada post already said that it's not and they just put a service ticket to find it and it will take 7 days before they get to me. And she said, "Well, let's see tomorrow."
I know at this point it's more of a postal problem. But seriously, some consideration would be nice from the agents considering if the customer service turn around time had just been efficient and my shipping was corrected to the right address none of this would have happened. Some much convenience for online shopping. Great job with the promise of receiving your order within 3 to 5 business days. Great job sending your confirmation emails that orders have been shipped on the day of its delivery. And fantastic job addressing customer concerns. I have tried patiently to email and call your contact centers but this have just been a horrible experience.
Telus has the worst customer service I have ever seen. They put you on hold for an hour, pass you on to another joker with bad English, put you on hold for another hour, and drop your call before they resolve your issue. They cost me hundreds of dollars in extra fees, and the service was so bad that it was easier to put up with it. They had an amazing promotion that put me into new phones when my old ones worked just fine, after that, I had to buy them out because their service sucked so bad I simply couldn't take it.
We have had trouble with our telephone for 2 weeks. Called Telus to check out the problem. They sent out a repairman would diagnosed that we have not signal to our house but he was unable to get into a distribution box to trace it. He cancelled the trouble call and rearranged for another repairman to come in two day later. Three days later I called and asked where he was. They told me that the first repairman was not able to get into our house which was false as I stood by him as he was checking the signal and determined that there was no signal coming to our house. I explained this to them that I was not lying.
After reading the report they determined that this my explanation was true. After a 1/2 hr. call I was told I need to rebook. A day later that sent out another repairman that still cannot fix my phone. This is what happens when you have a monopoly. Still do not have a phone and can't access the trouble because I don't have a nonexistent Pin Number. This is the kind of stupidity that is the result of monopolies like Telus.
Telus pulled the dirtiest trick in the book. After over charging me on 'unlimited long distance' on my home phone, they were charging for area codes they did not cover, and my argument was that they could not call it "unlimited" then... as I assumed what the sales person was telling me to be true and that my bill would only be that amount per month, after I noticed the extra charges and enquired, that is when I found out. So they refused to take the charges off my bill, so I sought out help and found 'consumer affairs' in BC Canada.
I talked to someone there who heard my case and took in on, on my behalf as they felt I was in the right here. So it took a long time and I heard back that it went all the way to Consumer Affairs of Canada in Ottawa and that the ruling was in my favour and that Telus should not have been calling it "Unlimited Long Distance" when it clearly wasn't unlimited. So by this time I had left Telus and gone to another provider, but had still been getting bills sent to me monthly from Telus. They now had added up to several hundred dollars. Telus was supposed to remove these charges from my bill and from my name.
Later in life, I moved to a new city and again had to arrange a phone/cable/internet provider in my new town. I still had my Telus cell phone (back then Telus Mobility and Telus were two separate entities.) However I guess later they combined. I had been happy with my cell phone plan and service and I just happened to be in a mall with a Telus store in it. I went in to charge my phone a bit and while it was charging one of the sales reps chatted with me. He explained they have a great deal on right now that if I signed up with them that I would get a free flat screen TV. So I thought, what the heck I can give them another chance. So we went through the entire application process which assigned a new account number to my name and everything, and he had all my new and updated information now.
At the VERY END of the application he said there was something on the file and he had to call a number. So he calls this number and a person talks to me saying I have an outstanding bill with them. I said "Oh No I do not", and proceeded to explain the whole story. So I said "well just forget it, if that is the way you guys are going to be, I will take my business elsewhere." So off I went. Then shortly after that I started getting collection calls on my cell phone and at my new work place. The CVBCollections fella told me they bought the 'debt' from Telus in January 2014, that was when I was in there applying for their services again... so they took advantage of the situation, to reattach an old debt that was proven by Consumer Affairs to be fraud and false advertising on their part, and re-attach it to me with my new contact information so they could then hassle me again.
I am sure this works on many people, but not on me. I am very stubborn about right and wrong, and this is just wrong what Telus is doing and I refuse to just pay the bill to make it go away. This is about the principle of what they are getting away with and it is WRONG. This is bullying and harassment and should be illegal. If anyone else has experienced the same treatment I am all for a class action lawsuit because we can make a difference if we have enough of us. They might get away bullying us one at a time, but if WE the CUSTOMERS all link arms and fight back, they will have to do the right thing. Anyway needless to say I have been a cell phone client for over ten years, at one time I had 5 phones on my plan when everyone in the family had a phone under my bill, and so Telus has made a killing off of me already and no more.
I am so sick of this BS with Telus that I am going to change my cell phone to another provider, thank goodness there are competitive companies out there and even ones that are better. Don't be fooled into believing that Telus is the best, because it just isn't true. They have to earn our business not blackmail us for it. So the way they did this is by creating a new account when I applied on services in a new location. Telus if you are listening you can still make this right by zero-ing out what you think I owe you on client account number **. I owe you nothing, this is a mistake, and I will continue to complain, and write letters, and protest, and demand proof from you, and update the credit bureau of your fraud, and continue to pursue power in numbers for a lawsuit against you for grief and suffering this has caused me over the years.
I know Telus has pulled this with other unfortunate consumers, I found other complaints **. Way to go Telus, way to earn trust and respect by your consumers. By the way Telus, you are going to lose the rest of my business too, is it really worth fighting over $245?? I have been a Telus mobility customer with an account for the past eleven years account # ** - and now that it seems Telus and Telus Mobility are one and the same, and as long as you continue to claim I owe you money when I have proven to you that you were advertising falsely and giving consumers false sense of trust, that I feel I may have to take all my future business, to another provider. This will include my children, my grandchildren, my extended family and more. Anyone who will listen. You want to come after me and my pocket book and try to destroy my credit rating, well that goes both ways Telus. Without your customers you are nothing. Remember that.
My cell phone was charged with 1509.40, with international charges & I never did them. So I went to Telus. They removed a quarter of the charges, but I am being forced to pay the rest. This company says they value customers but they do not. They are not removing all the charges never made by me. For shame Telus. Sadly I do not trust them now.
I signed up for a two-year with Telus and I got a tv from them. A 40" Samsung. It arrived with a smashed screen. So I shipped it back. They wouldn't send me a replacement. I had a rep from Telus come to my house to set it up because I had no one to help. As soon as the Telus guy opened the box he said the screen's smashed, and return it immediately. So I shipped it back, and never got a replacement. One of the reps said to save my money and just buy one. I will not let this issue go, because I didn't do anything wrong and they treated me like garbage. This needs to be investigated. I'm not letting this be forgot about. They refused to replace it. I want something done about this.
In February of 2016 I was watching a news story investigation on how to get better deals from your cellphone companies. This included Rogers, Bell, and Telus. I come from Saskatoon so according to information provided Saskatchewan would get better deals due to the fact that we have Sasktel. My 3 year old contract was about to expire and I thought it was a good time to get a better deal. I was paying $65 a month and $35 a month for pay as you go for a second line. I believed that I could put them together. I called TELUS and asked them for 2 cellphones one of which is on a new line and the other would be my own cellphone. Based on my discussions and also being on the line for close to 2 hours they came back to me and stated that I could get 2 lines for $95 plus tax. This would include a number of features such as long distance and local calls.
For the next 6 months I received 6 bills totaling $1700 dollars. I called them and asked why the bills are so high. They said my bills are an average of $160 and that I only signed for one cellphone at $95 per month not including the second phone. They said they would never give anyone that kind of deal. I told them that on Market Place the show a women got 3 cellphone from them and that it for under a $100 dollars. The bottom line is that I was led to believe that I was getting 2 lines and a new phone on a 2-year contract for $95 a month, not one phone. In addition, I have been with Telus for close to 10 years and only once did my cellphone bill came in as posted. I have given this company thousands and thousands of dollars over the years and I thought a contract was a contract. I want to add that Tellus likes to post you bill payments on your credit report if they are dead wrong. They still will doink you around.
So I have a 4GB of shared family data. Which by the way is $250+ per month in Newfoundland. We never go over. And I keep a strict law within our household there will be not unnecessary data used. So last night I get a text alert of data usage at 75%. That was ok we only have 6 days left for 1GB no problem. So I wake up the next morning and have received 2 additional text, 90% used and 100% used, and gone over... So I call Telus explain the situation. The phone with the extra charge associated with it had used 2.1 GB while everyone was sleeping within 2 hours after midnight when everyone was sleeping. Go figure...
Anyhow Telus did credit back the extra charge. HOWEVER THEY WOULD NOT GIVE ME THE DATA BACK OR A COURTESY FREE 1GB to cover the remaining 6 days remaining in the billing cycle. So now I have to pay extra for the next 6 days because the data is maxed out and prior to the mystery there was 2GB remaining more than enough for the remaining billing. Not very please to say the least. Oh did I say I was also a customer for 20 years with ZERO past issues? So there is my Telus issue for today not very pleased to say the least. Very unhappy Customer...
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