Telus Reviews

I have been Telus Customer since 11 years. Whenever I call them they keep me on hold for long time and first verification will go and then the agent will transfer to another specialized team or loyalty team and again the verification will go in the loop. Each and every step it takes hours together. This very bad service. Each time calling take me minimum two hours to maximum 3 or 4 hours. This is very very unfortunate and regrettable. Most of the times, the agent will promise you that he/she will call you next day with a scheduled time. But never you will receive the call. They break the promise. It makes me to call them again, the wait time will go in a loop or cyclic order. This concludes worst service from Telus.

Don’t waste your time and money for this organization. They will charge you every time for the services which you didn’t even know exist. The customer service are lying and everyone is changing the information which they providing each time you are calling.

Updated on 09/13/2024: They all said the same thing: that TELUS would not charge me at all. Even Mr. ** (the Sales) says, there will be no charge for the first 15 days to try the device (Smart Hub). It was not waiting for 15 days. I called him again the next day after being delivered, to cancel the service since this device can't be used at my cafe, as the really poor signal in our area. What we need is a landline instead. All of TELUS CS assured me would not get any charge! And TELUS never email anything until today, Sep 12, saying my bill is overdue! Despite of the amount they charged, this is so unprofessional to be happened by a big company like TELUS. I asked all of them from July till today, how to return the device. They all said TELUS will send me an email of the airway bill stating where to deliver it back, which I haven't received anything.

I’ve been having Internet, Landline and Optik TV issues with Telus for at least couple of years. The customer support for this company is based outside of the country and communications and comprehension issues plus trying to resolve the issues have been very challenging and they never put you through to your local support instead they’ve closed my file a few times pretending the issues were fixed! Eg. I’ve been having issues with outbound international calls since last October. I’ve been calling Telus almost on a weekly basis, it is now August 2024 and I’m still getting the runaround. Why can’t someone local in Burnaby, pay a visit to my home to get this resolved. I’m just so fed up with this company!! I know a lot of companies want to save money and outsource but at what cost?

I do not know where to start from but they are the worst company I have ever come across. Complete rip off of people’s money and very unemotional customer care service agents who always give different information on the same inquiry being asked.

My God. This company is the worst service provider on the face of the earth. A Campbell's Soup can and a string works better. Their Optic TV doesn't work. Their cell phone coverage is awful. I have fought with them constantly and they do nothing to help. I'm ripping out their crap, dropping it at their door and taking them to small claims court for fraud.

Telus is the worst company out there; they are money crazed and only teach their staff to sell, sell, sell. They lie to get your business and then say you should have read everything before you signed. Don’t trust them.

I have been a Telus customer for over 15 years. Recently their upgrades with ai and self support are absolutely atrocious. With all my services I pay about 5k a year to telus and I have to deal incompetent AI chat and unhelpful employees when I finally do get through to a real person. I don't recommend telus to anyone. As soon as my contract is up I am canceling all services and I will seek out alternatives. On top of that you do not get offered anything for being a loyal customer for 15 years. It's a goddamn rip off money vs services isn't worth it. On top of that I have an S23 Ultra and constantly being told slow internet while in the city on their towers. This place is trash.

I can't reiterate enough how extremely BAD Telus customer service is in every arena! I was 'forced' to buy Telus products as Telus bought out Vivint Security and I continued as my plan was still through them. Right from the start, I was having mistakes, billing errors, impossible time talking to someone who could fix the issue without first being transferred 2-3 times and waiting on hold each time! Freaking ridiculous... I won't even go into details about my Telus mobility account and the convoluted website/support there. This company has no clue. If at all possible, DO NOT support/buy Telus services.

I want to express my deep dissatisfaction with the service I have received from Telus. My recent experiences have been nothing short of frustrating and disappointing. Firstly, the discrepancies between what is offered over the phone and the actual services provided are unacceptable. I was promised specific features and pricing that were not reflected in my bill. This level of misinformation is misleading and unprofessional.

I'm moving my home internet service to my new home address. My options are to A) Sign a new agreement, locking in for 24 months from new contract date, or B) Go "month-to-month", effectively ending my promotional pricing that I SIGNED ON FOR in my current contract. In addition, if I don't sign a new agreement, then its considered a termination and I will be charged an early cancellation fee!! For the duration of my current contract 13 months, I will be charged $195 early cancellation. In summary, I'm being forced to sign a new agreement for 2 years, or else be charged $195 penalty AND lose the promotional pricing. After the horrible experience with Telus while moving my Home Security services the last time I moved, I hate Telus with every fiber of my being and I will NEVER sign a new contract with them.

Very bad experience but check other reviews.....nuff said. Don't be foolish with their sales rep and promises. They tell you whatever you wanna hear to switch but after when is not happening....they ignore you. Fraud business

The worse company, quality of equipment and services to deal with! I am now on hold for 2 plus hours attempting to have issues resolved. This has NOT been the first time. In addition to billing issues (3 calls), 3 of 4 cable boxes require replacement for the 3rd time, truly unbelievable. There are in addition, boosters on every floor and still issues! I have been in this house LESS THAN ONE YEAR! It is inexcusable and INSULTING, Telus can conduct themselves in this manner and get away with it. They provide CRAP EQUIPMENT with no service, everything is self serve.

Telus TV services in the White Rock area do not work at all. They're a horrible company to deal with. We've used Telus for many years. When we upgraded to the new system we had nothing but problems for months. Lots of technical support came out to try to fix the issues but could not. I paid my final bill and received another $9.60 in charges. Now I can't pay it and I've been on hold for over 3 hours trying to make a payment and cannot. Do not go to Telus. They are the worst company to deal with for TV services.

Telus is the absolute worst. Their "bring it back program" is horrendous, and while it may save you a few dollars a month, at the end of the lease you will either have to bring back the phone, which takes many phone calls and hours at customer service and then you have to package it and ship it yourself or buy it from them at an inflated cost. I couldn't afford to buy the phone at the inflated cost, and I told customer service that, and they said I could get a brand new phone for $2.97/month and the plan would $80/month. Like most people I can't be without a phone, and since I the other phone had been deactivated so I could mail it, I said yes. I just received my first bill and it was $275!! There are numerous hidden activation and service charges. If I had known they were going charge so much, I would have bought out the phone. When my contract is done, I will NEVER EVER use them again.

I switched from Shaw to Telus. Huge mistake. One of the worst customer and technical support service I have ever seen in 20 years. Since the installation, there times technician have been called (in less than two weeks) and as I’m writing these lines, I have no internet service. Stay away from this crappy service.

I been wanting twice for 1 hour to be able to call customer service, finally I spoke for 30 seconds to Mellek and call disconnected again. After 22 years with Telus definitely will go to another company

Rated 1 out of 5 stars. I'd give zero stars but this won't let… I'd give zero stars but this won't let me. I have a business plan, Canada-US-Mexico. Phone works for a few seconds then says I'm not registered on network. Tried every setting, tried restarting phone. Stuck in Mexico, with no phone or data. Lost money because I couldn't access email to show receipt for a tour. Customer service doesn't care, couldn't reach except by Facebook and they send me on an endless loop. My advice: avoid Telus. There is no Customer service if you have a business account. Very, very, very upset that I'm out $550USD for the tour they wouldn't let me on (vacation in Mexico) because I couldn't access my emailed receipt, can't make or receive calls. Only able to access web via wifi now that I'm back at resort. This is the WORST Customer I've EVER experienced.

The internet speeds in my 2 bedroom condo through Telus is trash. It frequently drops to ~0.15 mbps download speeds (tested through multiple sites). Despite having wifi boosters in each bedroom and the router in the living room, it is still rare that there is a good wifi signal. There has been several attempts to contact Telus and have them come and fix it, but they have been no help. I would not recommend using Telus.

Telus employee fraudulently signed me up for services I refused (email thread supporting this). Despite telling multiple Telus employees (and attempting to send image of email thread to Telus which I was directed to send to an email address that was bounced back for being 'full') Telus ultimately sent the bill to collections. Fortunately, it's under my business name and will have no impact on my credit. Next time Telus sees me it will be in court.

I would put zero stars if I could. Telus overcharged us for years, claiming that they had certain quality of internet when it was never installed in our area! We left Telus for 2 years and decided to go back based on promotion pricing. Since installation (6 days ago) we have not have the Optik TV. Countless calls to the support center have failed to help, desperate being told this was a Telus issue. Final straw was that on the 6th call, after waiting 45 mins while the representative investigation, I was asked for detailed information to run a credit check to properly set up the TV. Worst customer experience. We will never be going back to Telus.

I got the 5G service phone network, but seems like it was worse than 2G. Had no network at home or at work place. Every other place the phone will try finding network, with no use. I had 100GB data for use, but could hardly use any of it as there was little to no network anywhere in Calgary.

Read this before purchasing any services from TELUS. I constantly encounter lies from Telus. They lie to make more money, and I feel deceived and am an unhappy customer. Let's start with the fact that I connected to 1 gigabit internet for $65 at the Telus store in Cross Iron Mall. The salesgirl said that she couldn't just give me the internet for $65; I needed to also sign up for a home phone and Optic TV. She said that I could cancel these services within a month and keep only the internet for $65 without any problems. If I didn't cancel, I would pay $105 per month for everything. This was lie #1.


Telus is without question one of the worst companies operating in the telecom space today. If this company were selling stocks the 'label' for them would be a bucket shop and they would have been shut down decades ago by regulators. Alas, they are one of the many Canadian oligopolies that continue to operate despite abysmal customer service. As per my comment above, when you need to set up new services this company is on you like white on rice. Their retail stores are there to sell you services, but good luck trying to cancel any... Their representatives are painfully honest in telling you they sell, they do not buy! Their salespeople use rapid-fire, technical speak, punctuated by 'great offers' to sign you up for services you never intended to get in the first place.

Telus owes me a large credit for an overpayment I made on my account and after 3 months of promises "the cheque is in the mail". I am now being told that there is an error with the payment I made back in January and that they are unable to refund my credit balance. Won't tell me what the error is, but it came out of my account and I have their own statement showing the payment was applied to my account so having a very difficult time understanding where the error is. They just keep saying to go to my financial institution and have the payment reversed by them. Customer service does NOT exist at Telus. They do not "resolve" any issues but fabricate weak excuses and push you onto the banking system. Will be cancelling my account as soon as the credit balance is used up.

I am having great difficulty getting in touch with any of the Telus Reps. Long waits on hold, difficulty trying to access the Telus Agents. The Telus automated system is not working very well, one has to ask 10-15 times for a Telus Agent and even so, this will be very difficult. I have also had a great deal of difficulty finding current Telus phone numbers to call the various departments. I contacted my local Telus Store in BC and was shocked to find out that my local store is unable to assist with any billing or tech support issues. Back when we were under BC Tel we use to be able to go into a store and speak with someone for assistance in resolving an issue. It would appear that Telus would rather not be involved in resolving any issues and customer service for customers have become last on their list.

Very unprofessional and uninformed customer service reps. Incompetent management. No resolution skills. Service is non existent and will no try to resolve anything even when they have no proof. Loyalty means nothing. First time 2 yr customer and it will be the last. I actually had better service in terms of resolution with the other telecom companies than with Telus. Plus the service is so slow in certain areas of the Kawartha region. 2 more month contract then I am free from the worst company ever Telus. Please read all the Telus reviews before deciding. I wish I would have. Management won't even call you back.

Telus has taken the liberty to not close my account as requested multiple times and continues to bill me for services not rendered as I no longer have and Telus devices. When asked to close the account, they demand that I call and will not accept digital correspondence. When requested over the phone to close the account, I am hung up on or told the account is closed... yet they keep billing me. The decline in professionalism has been disheartening.

Hi everyone, I am sharing my story in a few different sites in order to make sure people are aware of what could happen. When we moved to our first house, a Telus representative came to our door as they were moving service to the area and offered promotions and deal packages. Though due to it being our first house, and with car thefts and robberies on the rise. We took the package for a security system. The package was offered as 2 cell phone lines, and security system which offered discounts due to the promotion.

We had a rep came to our front door and promised a great deal on home internet, tv and cell phone plans, a better price compared to Rogers/Shaw by more than 30%. Once we agreed to it and got moved to Telus, we received the bill two weeks later that had nothing to do with our agreement. 3 times more than what we were paying with Rogers. I had to spend, so far, 5 hours on the phone without success trying to fix it. Customer service don't even recognize the street agents offering service for them, and after hours of speaking on the phone and transferring your call from agent to agent, nobody understands your concern and seem to do anything to help.

March 2024 payment was mis-applied to 1 of 2 accounts. Called to have the proper payments allocated to each account in March. After speaking to 3 different departments and the matter being transferred to a 4th department, the best they could do was transfer the credit on the one account over to the other account. Not at all satisfactory for something that should have been a simple fix. Nevermind the challenges dealing with Telus if you live or have an office in a rural area where the phones go down frequently. And I had to call them 3 or 4 times to have a phone cancelled because they just kept billing us each month. No one seems to have any authority to do even the simplest tasks. Clearly customer service is NOT a priority with Telus.

We’ve now had the system in our home for 35 months and in that 35 months we’ve had three total weeks of effective and non-problem service. We are locked in, of course to them But wish we had never locked in. We did get the $2000 worth of product and added another 3000 to the original. System is overpriced. Defective. It doesn’t have good communication among the item and 2600 square-foot house that shouldn’t have a problem with such a basic thing components communicating each other.

April 30 2024. Telus received my phone on February 27. Telus is still charging me for the phone they received. Telus stores won’t send phones out from stores. They make you drive to a Purolator and pay for shipping products to protect their phone.

A 20 year TELUS customer going to SHAW. TELUS reps say they take notes, but don't take notes. TELUS is going downhill. This has to be the worst service from TELUS yet. It's gotten worse and worse. Unfulfilled promises. Poor retention department. Good-Bye TELUS Hello SHAW!

From bill #1 which was super confusing and higher than I understood it to be continued on to bad connections that were not compensated for to the end of contract disappointment. I will never get into a Telus mobility contract again. The bring it back fee seems criminal and a built in scam in a supposedly reputable company.

Horrible service from talking to customer service to having a technician come to fix your problem. I will be looking for a different company if I can considering Telus is a monopoly in Canada. This company needs to go. I have been with Telus home phone since 1977 and now they can’t seem to fix my phone line. If I could I would give this company no stars.

Find another provider. Vancouver Island location. The price is twice more than usual for a service 5 times worse than usual. The download speed was okay, the upload was less than horrible, and the cancellation was a pain in **s. Maybe Shaw is better.

An agent calls you to offer you a "deal" on a smartphone at $35.09/month (taxes included), he even sends an email with the price list. Later on, when you have access to your first bill, the total is $146.81 ($60. connection fee + $65. monthly fee -plus taxes)!!! I had to jump through hoops to cancel my account; these people are crooks, stay away.

I've been a loyal, paying customer for close to 10 years. Since customer service was outsourced overseas, the service is garbage. No one keeps notes, you’re on hold forever and get a constant runaround. It’s extremely unprofessional to be talking to a customer while your dog is parking or child is crying. I’m very disappointed.

Too many hidden fees and horrible service and signal. I’m going back to Bell telecom. Talk to them about their promotion, everything is great on phone conversations. They said they going to waive the activation fees but my first bill I have pre-activation fees for the sim and another activation fees to use the line.

The worst customer services ever. On call for 2 hours, not a single solution. My account is not updated and they are transferring me from one department to other and take 10 min every time to verify the identity. Learn how to deal with your customers! My business is suffering because of your Telus! Switching all my accounts to new provider.

I do not have any other option than to go with Telus and in my area, Telus 150 is the best internet I can get. Without a contract, I could pay $200 a month or lock myself in to a $160/ month, 2 year contract as long as I take the Telus TV box to boot. I couldn’t pass this amazing deal up of course and locked in for two years. In order to try the Telus box however, I need to log into to my Telus account to set up the box. I chose to pass this silly step and stick with the smart tv that already has my favourite apps and I am already logged into. The box now sits there collecting dust without being used. Thanks for the great deal Telus, but lower your carbon footprint and keep your silly device.

I spent one hour and 57 minutes over the phone with Telus loyal customer service and didn’t resolve anything. They suggested to send a technician to check why my 1 gigabyte internet only has download less than 380, but they never mentioned they would charge me $150 for the check up. I was asking to be transferred to a manager about the long wait, Laura called me back and she said she would call me back after her investigation, but she never did which was over a week ago. I am so frustrated and disappointed with their customer poor service. I am thinking of switching now.

Please stop sending your agents to people's door. Just had the worst, the most annoying experience ever with a person who wouldn't leave my doorstep after I told him at least 5 times I'm not interested. Next time I see TELUS agent in front of my house, I will call the police!

Customer for 20 plus years. Worst service over all accounts from business to personal, absolute loser of a company. Lost records. Did not add accounts to billing sites. Cannot process most simple tasks. Do yourself a favour and go to someone else.

I had two serves with Telus back in 2018. I moved one of the services at location not serviced by them. I closed the account and returned all equipments. Asked for my final bill on the account and settled it. I continued using the other account till 2021 again moved to where telus doesn't service. The closing account process was repeated. On March 19th I received a call from collection agency about balance on an account from 2019 demanding payment or it will be reported credit bureau. I spent over an hour trying to make sense as to where this balance appeared. I was told they emailed me.

We were talked into getting a return after use cell phone from Telus. We cancelled our service because Telus mobility is horrible, constant upcharges and terrible customer service. We called telus and were told they would send a return box for us to mail back with the cell phone. Well that was 3 months ago, 7 calls later after being told "it's on the way". Do we now find out they don't send return boxes?? What?? they keep trying to charge us over $500 all from their error Customer service just constantly lies to customers This is terrible and will NEVER use telus for anything

Cancelled Service two months ago and still getting billed for either the Bring it back device which I already returned or Interest or something. Cannot call Telus easily because of their stupid automatic bot system they have. I had a lot of other issues previously as getting charged for local calls when on a nationwide calling plan. They refunded me the charges but skipped on the taxes which were like $1-2 and I ignored that. Their customer service is horrible as well. Whenever you call them they are trying to find stupid excuses and no explanation. The calls go overseas and when I request them to transfer the calls locally, the experience is not any better. Had no issues with TELUS ever before and the service went from 100 to 0 in 2023.

Telus is a horrendous company to deal with. They want you to log into MyTelus. The login NEVER works, and there is a link to send you a password reset to your email. So, you click on it and click send and you never receive an email, and on and on the cycle goes. A company I dealt with for security sold out to this company. I personally would never do service with them, and as soon as I can get my security hooked up with someone else.... Bye Bye.

My phone broke and I was told it was 3 weeks for repair even though I had been paying for the protection plan. I sent the phone in, they kept it and said I owed them nothing. Once I moved companies they charged me for the phone they kept. After 25 of loyalty you are nothing but a cash grab for them.

I used to take Fido connection for my cell phone with $55 plan a month. Two months ago one poor student came to my home for door to door service for Telus in a snow rainy day. I felt sympathetic and I took Telus phone connection for $60 plan with 100 GB and 1000 minutes free call to India. Today I got a bill for $1412.32 to pay by March 8. Don’t take this kind of services. They are cheating the customers. I called the customer care and they gave a discount of $500. I am going to sue against this cheating company. Tomorrow you may be a victim. Be careful Telus.

It is absolutely astounding how incompetent Telus staff are. When you call customer service, it is always very loud in the background. You are constantly repeating yourself and spelling out common words for representatives. They will continuously tell you that your poor service is anything but. I have called back three times over the past three days, each time I was on the call almost an hour. The most recent call got disconnected at 35 minutes. I was told I would get a call back in 15 minutes, that was 3 days ago. And every time I call, I have to repeat myself as no notes are ever taken. If you are looking be pissed on and told it is rain sign up for Telus now!

It was not only slow and long but seems to be dealing with a bunch of inexperienced people in different areas. It was the worst service I have ever dealt with. I have called in to put a request for a cancellation on my plan at the end of January due to moving. As soon as I hang up with the woman I spoke to, she immediately cancelled my plan. Thus I wasn’t able to watch my TV or use my cellphone or internet for the next 11 days. This wasn’t the end yet, the next day, I received an email saying my plan has partially changed. OMG, I really don’t understand why a simple request like this seem so difficult for them to understand after repeating several times what I want to do. I am not sure why these people are hired. I am just so pissed and disappointed with their services.

I phoned Telus one day and ask to have Crave added to my TV plan...My bill went from $190.00 to $250.00 REALLY....I phoned back a few months later and ask to drop Crave (both times when I phoned I was speaking to a person from the Philipines whose dialect was not Canadian English). I had a very hard time understanding him and had to ask him to repeat what he had said...REALLY...The wait time to actually talk to someone from Telus is up to 60 minutes...

Terrible customer service. I scheduled a call back at 5:30 pm. Koodoo asked me to switch to a 5G network two days ago. Since then, I am unable to receive any text messages with an attachment. Koodoo representative transferred me to Telus Tech Support in the Philippines. The guy kept putting me on hold, me on hold. After 3 hours, of many unsuccessful attempts, he just hung up on me. I was on the phone with a Telus Technician for over 3 years when he decided to hang up on me because he couldn't resolve my issue. I am going to look for another phone carrier for sure. We have 18 people who are with Koodoo so they will be losing 18 customers.

Worst service ever. Would never, ever recommend Telus. We have no internet. It's been 12 hours since we set up. We had to do the set up ourselves. Or else they charge us for each box? Stay with Rogers, stay with Shaw. Telus sucks. I'm really sorry. We even changed it. I am ready to go back to Rogers. Anyone else's thinking of Telus run. Would never recommend this service to anyone. Will be canceling a service we didn't even get to use. Terrible company.

I would like to echo everything that has been said about Telus. Signing up with them is the worst thing I ever did. Hours of waiting on the phone, Getting shunted around from person to person. They sent a technician to repair their equipment who was very rude, talked on his phone all the time and never told us what the problem was. For this, Telus charged me $150 to repair their faulty equipment. Did I mention that I had only had this service for one year! When I called they reversed the charge. Now I have another problem- the system basically is not working. They can send a technician and maybe charge me again. Or they can give me an upgrade without finding out what the problem is. For this, I have to sign a new contract. Since Telus has failed to provide the service I signed up for, they should release me from my contract without a penalty.

Absolutely HATE dealing with TELUS, yes I'm using the word Hate. They are impossible to get a hold with the stupid automated system. When you finally get through it will take hours off of your life that you can never get back. Take forever for the nitwit on the other end to do something and you're lucky if they do it right the first time. It's just the worst company ever and one wishes they had never been involved with them in any way shape or form. And thank you don't need any propaganda crap thrown at me while I'm on hold FOREVER.

I called business customer services of Telus business. The staff started making excuses and I talked with supervisor the supervisor is worst. I missed several calls and Telus still not providing new cell. Worst company.

It is unfortunate that I choose Telus for my business. I called them on Jan 13, they mentioned they will send the device in 3-5 days. I waited for 10 days, nothing received! Then I called them again. I was referred to different departments, then shifted to a department where the phone was ringing for 30 minutes with no response! I called again, waited for 1 hr. I was promised that my device will be sent with 24-48 hrs. I waited for 72 hrs, no one called! I called again today. I waited in the line 1 hr and 20 minutes. I was told that I referred to Fraud department!!! My credit score is excellent. I provided my credit card information. I have very well respected job. I don’t know who should be accused of fraudulent!

January 23, 2024. I used my internet in the morning until I had to leave at 7:30 am. Returned at 9:00 and the internet and TV service are gone on both my computer and phone. They both say connected. I took my electronics to my girlfriend's house - everything works, not my equipment. I phone the 888-811-2323 for internet and home phone service. I get a woman who wastes 5 minutes assuring me that I am not alone in my frustration etc etc etc. She says these problems are sometimes solved by upgrading the download speed so she will check and see. I say, "not interested, I just want my internet fixed." She says, "OK pull the power cord off the modem and wait 30sec." I do again, having already disabled the modem several times. She ask permission to find help. She comes back and outlines a plan for a few dollars more with twice the download speed. I reiterate I am not interested in another plan.

Telus bills me 450/ month and cuts me off of service when not paid in full. I paid 500 on 2024/Jan/18 as I was promised of I did. I'd regain service same night but after I paid they told me I'll get my service in 5 days after paying the amount. They asked me to use a credit card to double pay. When I told them I don't have a cc they hung up on me. After calling back for a third to ask where to bill my missed hours (I use my phone for work), I received attitude and was told "not our problem".

Switched over from Vivint (Telus purchased), and have had a nightmare experience in dealing with TELUS. The product offering is lacking, sensors were not hooked up to main panel, had a major scare on CO2 sensor alarm (installed essentially on top of furnace), TELUS tech also advised you do not need CO2 sensors near bedrooms (furnace company doing maintenance on furnace had to hold back their laughter, as to Telus's incompetence). After discussing with Telus, they did come back and install the CO2 sensor upstairs, but tried to pass back a $150 jack installation charge to my bill. The experience with 4 service folks coming out in less than six months to deal with the original install, has caused me to no longer to consider TELUS at all, and will at some point be cutting my internet, and will no longer move over three mobility accounts to TELUS (switched over to get TELUS smart security, to take advantage of the bundle feature).

I recently signed up for service on the Black Friday sale Nov 2023. I am reviewing January 11/2024. The cost of service is $50 a month more than contract and I was supposed to get a 55” tv as part of the deal and a month and a half later no tv and am unable to contact a human in Canada to deal with overcharges on bill for tv and internet. No response on the tv either. Wish I had just stayed with other guys.

They change my bill every month. No additional usage. Continually have to go through the gong show, hours wasted on the phone, then credits, then they do it again. VERY inconsistent and not accurate or reliable service. Hours trying to get through on the phone. Of course if you ‘lie’ and say, you are a new customer or interested in new services you get someone immediately. Perhaps on commission? ..But existing customers get trapped. Absolutely terrible and sneaky with their billing.

Have to call them to correct the bill every single month. Have 3 lines with Telus. Already paid off one line, second one, 24 months contract ended last year. Still getting the bill for the paid lines. So frustrating to call them every time.

So the person I Dealt with was Excellent. As far as transfers and Phone Conversations. Texts this was reviewed and shared. This is unacceptable and personally I have nothing to hide. But this puts people on the spot and will compromise their well-being. I overheard a representative laughing about my past interactions. I am aware of gossip mongers as well I am well versed with the Art of war by Sun Tzu. An example is giving your opponent a false Target to illustrate their weaknesses. Some people need to get lives of their own. Fodder for gossip. I have many. Be aware of what you are doing and whom you are harming. I am vengeful and will not Forget. And am willing to come back 10 to 20 years later. Or maybe 1 Day. I cherish my friends and those that I care about that have treated me well. If anyone is interested in History. Research Friesans. It is not Just a story with modern Day what’s his name? Chronicles of Riddick.

After 17 MONTHS of experiencing these problems, and after getting furious and ready to cancel the service, they agreed to send a technician at no cost. The guy was VERY nice and after 5 minutes discovered that the system was never installed properly, the TELUS installers had "forgotten" to PLUG the automation hub, so obviously it would never work. He proceeded to plug it in (instant solution) and he also changed the batteries for the lock (he asked me if I had batteries but I was short of one so he put in some he had in his van).

7 years I have been a loyal customer of Telus and after purchasing the new iPhone my trust and respect for Telus has gone out the window. No one there seems to know how to do their job properly. I was told the current contract was waived and I had 60 days to purchase a new phone and when contacting Telus I’m told that the contract is still there and that I can’t get a new phone 'cause the old contract was never removed, what kind of idiotic Mickey Mouse show does Telus run. I’m tired of this. I’m gonna start shopping around.

Took my S21 in to upgrade to a S23 and they factory reset my phone and lost all of my personal data. Customer service offered horrible compensation, nothing to match the damage they did by losing all of my data permanently.

Telus solved the issue but I had to phone them many times and it took a long time for me to resolve the issue overall. That being said I am willing to forgive and forget and I am glad that the issue is solved. Thank you Telus.

In August of 2023 a Telus sales rep knocked on our door to try to sell us on moving 3 of my company cell phone lines to them. The Telus fast talking sales rep., Tyler **, provided pricing which to date (Dec 2023) Telus has refused to honour - not even close. Tyler ** had promised upfront that I would never have to call customer service and that he would handle any issues or disagreements. Their first bill was over 10 times the quoted amount. Next bills were getting closer to the quoted amounts but I have still paid over $230 too much. ** claimed Telus would send a gift card in that amount which I have not received. He claims he would "try" to have them resend it - again nothing. Now they are pushing for past due payments which I will not pay until or unless the promised credit or gift card appear. In short, I should have read these reviews before signing with Telus. If you think Bell or Rogers are bad, think again. Telus reviews are 84% one star and getting worse all the time. Good luck!

Had extra charges of $300 added to my bill without authorization. Tried to contact them for over a month to get help! Online robots no help. Telus app no help. Telephone 611 robots no help! Finally found a human. Tried to silence me with $60 cr. I am so out of this company. They suck!

I hate this company. I’ve been with it for 8 years and is the only internet option in my area. I don’t live too much outside the city and near a Telus headquarters. So please tell me why I have 20mb-2kb download speeds. Extremely spotty internet that is extremely annoying to do anything with and it cuts out to upwards of 12 hours at some points. I spent an hour and 20 mins on the phone with one of their employees who were helpful but after 20 mins of the supposed fix to my internet yet again it doesn’t work. You might be thinking that I might just not be on a hood internet plan but also wrong. We’ve signed up for the top package where we’re supposed to see upwards of 100mb download speeds clearly just a flat out lie and an embarrassing statement. So what I recommend just don’t get wifi if this is your only option a can and some string will serve you better than any of their terrible service.

This company is terrible. My 99-year-old father has an iPhone with a very cheap prepaid plan used only for emergencies. He still drives and get around well. His plan was cancelled without any notice. Thank goodness he did not require help during this time that we were unaware. It's impossible to speak with anyone. The website just goes in circles and they force you to use their virtual chat service with a robot. You can request a call back but I've been waiting over 24hr and counting for that.

I would like to commend an awesome young lady, Kendra, who served me at the Telus location in Southcentre Mall, Calgary, this past Monday., December 4. She was not only very helpful, she was also personable and displayed such professionalism and knowledge concerning my request for a new iPhone. Kendra should definitely be recognized for going above and beyond the extra mile to ensure Telus contacted me re a problem I was experiencing with accessing voice mails and she spent a considerable amount of time with me, explaining different options I could utilize with the purchase of my Iphone SE 3 64 GB. Sincere gratitude Kendra for making my day that much more positive and fond regards. Cindy **

I bought a Telus sim card at a local store and tried to activate it. That was not possible with the Telus website. So I went again to my local store and we were 1 hour on the phone line with the result I can't have the 15 dollar prepaid option but I can have the 35 dollar option. I refused. 3 days later I managed to activate my sim card, got a number, paid the 15 dollars, but my phone is not showing any signs of TELUS connections. It is a nightmare. I am wondering why Canadians not protest about this?? Telus and all the other companies are money robbers nothing else.

LOL @connectivity claim though. Paid nearly $250/month for several lines, only to get at most 2 bars of service across entire city (Don't try to blame this on 'we are doing work in your area please'. Thats a joke by now), most of the time it's 1 bar and absolutely no ability to use internet or it is dial-up levels of slow. When calling Telus and attempting to at least get a resolution or partial refund for last 3 months because well... the service that I paid for really was not provided and I am nearly a grand out for no reason because I was simply patient and hoping for the best, the response I got is 'well there is nothing we can do for you BUT would you like to add more GBs of data to your plan for $10 less?'. Like are you kidding me?

Do not go with Telus if you can avoid, I have used its service twice twenty years in Canada, the people there are not good enough to consider the feeling of their customer. They do not set up the process to protect their customers.

Telus has clearly hired a bunch of people in a third country to do their customer service because it’s way cheaper for them. They do not speak good English or understand things I say and it causes a miscommunication which has led to me getting the wrong phone or service or pricing. It is complete **.

I have been with Telus for some time now. I can honestly say I haven't had any good experiences with them. They have increased prices and added more fees but haven't given anything to deliver or justify these price changes. I am in the middle of dealing with their protection plan (that we now pay 7 dollars more for) through Asurion, and I'll tell you it's been a pain! I've gotten nowhere and will end up paying an arm and a leg to get this malfunction fixed. I'm praying I have better luck straight from the maker. I highly suggest going with someone else if you can. Although I'm not sure who would be the better choice. Good luck and stay away.

I pay for 5G, for many it went unnoticed that they don't have a 5G network. It's all **. I should be getting a speed of 2 Gb, it means 2000 Mbps. I get only 1.83 Mbps. I contacted them on many occasions, lately it's bad, really bad. They tell me I live in an area where there is a good towers but don't know why I'm not getting what I pay for. I have the latest iPhone 15 Promax, latest IOS was checked by Apple. It works fine but the network sucks. They offer me 20$ one time discount when my bill for almost 5 years is 90$ plus tax. What a joke, stay away from Telus.

We have been Telus customers for many years. We recently moved to BC from AB and simply asked that our account be transferred. This was done but ever since, we have had connection problems, the wrong remote was mailed to us... twice, and we still don't have access to the full channel bundle we are paying for. Apparently the "back-end" is not synced to my "front-end" tv. That's the current issue. I have spent hours (over 2 just today) on the phone with the poor Telus tech support technicians who do their best to help and usually solve the problem in the short-term. Then another channel connection or remote function does not work and I have to try to reach tech support yet again. There are way too few technicians to serve their client base as it takes many annoying voice-prompts and much time on hold before you can eventually connect with an actual human technician.

I've been a customer of Telus for over 20 years and have spent thousands of dollars using their services. Recently I upgraded 1 of my 3 cell phones and was 2 months short of my 2 year contract and was told they would take care of the 2 months for being a loyal customer. It ends up I get my bill and the 2 months were in fact charged to myself, I called the loyalty department for them to tell me they would look into it and get back to me with a resolution...They never even called me back! So I called again and had to explain my situation again to get told in the end that because it wasn't on the screen in front of him he couldn't honor it, basically calling me a liar! He said they would take care of 1 month, I told him, "Sorry. That's not good enough."

I was helped by Anthony but he had no clue about anything. He kept on asking his coworker for help and I felt bad for the coworker because he was dealing with a rude customer. I do not know if he is cut out for this job or needs more training but he is so bad at his job. If not for his coworker I would have gone with Bell even though I was with Telus for 5+ years.

It’s almost impossible to get help. I’ve made six phone calls to them in a week including one today that I was on hold for for two hours and four minutes regarding a simple home security request. After all of this effort the issue is still unresolved. It is unacceptable how they treat their customers. If I could give zero stars I would. Please save yourself money and a lot of frustration and use another service provider.

Horrible customer service! New remote is not user friendly. Difficult to get a hold of anyone. Technicians are not trained to help the customer any longer, so "you" the customer have to figure everything out on your own. Long story short. Telus sucks!

In August 2023, we received 4 calls from Telus regarding the alarm system going off. The first time it was a signal alarm, without incident. The second time we were told it was the same sensor. At this time we asked them to note on our file not to contact the RCMP without allowing us the time to contact them (Telus) just in case it was a faulty signal again. This happened several more times to which now we owe $300. We tried to contact Telus at the number they provided but were put on hold or couldn't get through, so the police showed up each time. They confirmed it was noted on our file, but we cancelled our services with them.

Once you sign that contract they will pass you off. Horrible website, horrible customer service. USE A DIFFERENT PROVIDER. ALSO MY RATE IS HALF WHAT NORMAL PEOPLE PAY BECAUSE I WORK FOR LEDCOR. How is that fair? Joke of a company.

I signed up for home internet services, but the promised activation didn't happen as scheduled. This has left my family without vital internet for my work-from-home setup, without heating for my children's well-being due to low temperatures, without TV, and with a malfunctioning security system. While I had a technician appointment today, they didn't show up. Telus support informed me that the technician rescheduled without notice and might not arrive until tomorrow. I'm also disappointed with the sales representative who initially convinced me to switch to Telus. He's unresponsive to my calls.

I received a call from an agent when I was in a meeting so I told the agent that, "I cannot talk right now, so please call me later but the agent kept talking and I apologized again that I cannot talk." The agent kept talking then I closed the line. The second day we received an email (3 family members) telling that we have an add-one extra service "stream+" with a charge of $28/month for each one of us. I called the customer services and billing center one day after and they removed the extra service and the extra monthly charge.

Oh my goodness I don't even know where to begin. We are loyal Telus customers and we have been with them for over a dozen years. Today I called them to renew our tv/internet contract and even better add two cellular phone lines. The loyal customer service representative Keith had zero care if I stay with Telus or leave. He didn't care for 2 new cellphone lines, nothing. I am basically calling to get 24 month tv/internet and cellphone deal and Keith didn't talk with me longer than 5 minutes. Keith said I have no authority to keep my current deal price, we got such good deal now it's impossible to have and new will be $50 over our old price. Keith did not even go over cellphone service prices with us. He simply didn't care, I said, "Ok we will probably call back later or switch companies" and he said, "Thank you bye." This is what you get after 70 minute wait on the phone in the best case scenario.

Telus took over our home security from Vivint. Telus has ruined our security. The monitoring is terrible at best. My security panel was accidentally disconnected while moving furniture. After 10 hrs when I noticed this, I realized Telus did not call to ask what happened, meaning there was no monitoring (which I pay them monthly for). That is a total fail. Now try to call them after 4pm or on the weekend if your security system is having issues. Near impossible. Not even worth 1 star.

Telus but ADT in Canada which has just purchased the alarm company I was with but nobody notified me. I found out by the charge to my CC for annual monitoring. My main issue is that it takes 3 to 5 hours for them to notify me of an alarm signal. Call to find out why the delay and I have been on hold for an hour so I decided to create an account on Consumer Affairs and write this review. I am still on hold...

First of all their telemarketer sold me the wrong product/service, despite telling their package does exactly what I needed. Then they never sent me any information but sending bills instead. When called he not was not only unhelpful but tried to get me to give more referrals so he can scam more people. Then came the customer service. When I canceled and returned the device, I was billed the same amount of penalty for the device that was returned for months. They did not update my billings. I had to waste 2-3 hours every month calling them to tell them that I returned the device and to scrap that amount from my billing. It was a nightmare from the beginning to the end dealing with them. Never again!

I was with Rogers for 5 years and never had an issue. I moved to Telus for a device offer in 2023. Never imagined their connectivity is so poor. They will bind you into a contract and if you try to break it you will be charged with a hefty sum that customers are caught in a trap. They have very limited towers compared to other providers. STAY AWAY FROM TELUS MOBILITY.

Whatever you do I will advise you stay as far as possible away from Telus. From the very beginning I noticed their customer service was very difficult, complicated to reach and very poor. I got a mobile plan with them Nov 2022. I have a third party app on my phone called boss revolution for the purpose of long distance call and while I was with virgin mobile for 3 years never had any issue with that. To my surprise Telus billed me for all the calls that I made through this third party app. I have never made a long distance call directly from my phone, and I did not know that it was a thing since I never asked for such plan from Telus, so I only go on the boss revolution app to make my long distance calls each time and it's paid with proof.

They tell you one thing for price and product and charge you more... no accountability. One person says one thing promising a price and product. Another says another after you commit. We need more telecommunications in Canada to choose from.

So unfortunately I came accross a situation where I was a little late on my bring it back after 2 years plan. Fine that's my fault, but they've now billed me for suspending my account because THEY didn't receive the payment I made on the day my bill was due. I was charged an extra reactivation fee of $55? Seems a little excessive after just having to swallow $500 plus my phone bill of $190 from last month. When I tried to get someone from the team to help me with my problems, I just get shuffled around from person to person, and none of them unfortunately were any help at all. Somehow I have a new plan I didn't agree to go forward with, for you guessed it- another fee! Yay? Honestly after being with these guys for 17 years, I'm at a point where I've completely given up...

They should change the name of the customer service department to the customer frustration department. Every time you have to deal with this outfit you lose 2-4 hours of your life waiting on the phone. The automated assistant is virtually unusable and then you get a call back. It says press 1 to talk to an agent. Press 1 then nothing. Press again. Same thing.Then they hang up and call you back in fifteen minutes.Same thing three times in a row. Am I missing something here? If they are running a phone company their own systems should work properly. They were supposed to call me back last night to do an internet speed test between 7-9. Well that never happened. I have a problem with slow and buffering internet during peak times but they say that can’t happen so what do I know but I guess they didn’t want to do a test during that time period. Dave.

System keeps breaking down. Camera keep disconnecting. Cameras pick up birds and animals. Tech support is a nightmare, they use 3rd party support companies, not their own. Stay Away from this company. If you want good service hire someone local. What a mistake using Telus.

All Canadian telecoms suck (we all know this), but what truly sets Telus apart is its unconscionably bad customer service. It’s just idiot after idiot, who tells you they’re going to fix the problem and then…screws it up.

I moved three lines over. They told me $183/month for everything. One month later had my phones shut off and was informed that I had an outstanding bill of $750. They wanted $60 for activation each line on top of extra charges that wasn’t added into the $183.

We have moved 5 lines to Telus, first off Reaching out to customer service is a horrible experience, wait time is somewhere between 45 minutes to 60 mins. We requested a callback and then waited for another 30 minutes. The service offered to us is useless, I was told that we have 5G data service, which I have never seen on my phone not even in downtown Winnipeg (forget about the area we live). To make a call literally, I have to wait for at least 10-20 sec before it starts dialing the number. All together horrible service, no one to help, and their automated service is just bullshit. Overall if there is a negative rating I would give the -5 star.

Everything was fine as long as I had a contract. Soon after the end of the contract, an agent at Telus contacted me to transition to Koodo for a less expensive plan. 3 years later without any warning I got a letter from a recovery agency for the last bill that was supposed to be already cleared while transitioning with the telus agent. What a savage way to deal with its own customers. I called them to clarify the situation, but I only got some lame blame diverting tactics with someone who can't even talk my language clearly.

If you need to talk to anyone expect the longest wait times imaginable, then to be put on hold and told you need to talk to someone else. I have been on hold for 2 hours now well writing this review so who knows how long I'll be waiting. If they are installing anything expect a million wires everywhere when other companies just give you one wire and a internet box or TV box. Expect them to take forever and not come on time. Expect to be lied to too at the kiosk about prices and end up paying more than you are told. They cannot be trusted. Please don't end up getting internet or phone services with Telus. I can't believe how horrible dealing with them is.

Moving to a new apartment we purchased, called Telus customer care to notify them of the move as well as schedule internet installation (I am an existing customer so no need for them to send boxes). Technician did not call or show up. It’s been over a week now my family does not have internet (it’s like we are in the dark ages), I can’t even work. I called the customer care and they are not sure when technician will show up. People for a developed country as Canada (where we also pay ridiculous amount for internet and Tv) this sucks.

I called Telus to find out why my bill had increased $66 a month. The Rep started going over my TV packages and said that I had Nickelodeon. I don't have kids and several years ago Telus had been hacked (according to their email to me) and that the email that was sent out that Nickelodeon was now one of my TV packages was to be ignored. There is no email address to send a complaint, so I am posting everywhere what a crap organization they are and overcharging for services.

I can't believe to call in a trouble you have to wait over an hour. I went with the call back method and it was 1 hour 18 minutes before I got my call back and then another 35 minutes on the phone with them. How can a company operate on this kind of service level.

What a hell service and liar salesman. They come door to door. They screwed everything I have to go consumer court. They are cheater, provide detail different, now get bill different. What the hell? Telus is hell, please don't go with them.

We have been w/ Telus for 15 years, and today was the last straw. They offered discounts towards our services due our services not working over the last year. Countless phone calls and time Spent trying to fix things. I signed all new contracts because of all the discounts offered. Got the bill and noticed no discounts were applied called, spent 1 hr on the phone going back and forth about how the discount I’m talking about never existed and that they now cannot find any notes on my account about this discount. Manager comes on and says, "Sorry. Nope I can’t find anything." After I verified on multiple phone calls that this discount would be added to our bill every month, he now can no longer see the so-called notes and wouldn’t listen to my recorded phone calls. Bye Telus. I cancelled every home service and next will be our mobile accounts.

We decided to put all our service with one provider -> Telus. What a mistake. Security - everything we were told was incorrect including the price. Mobile phones -> everything we were told was wrong including the price. TV - everything we were told was wrong including the price, channels and quality. We tried to call customer services but the representative could hardly speak English. Worst decision ever!!!

Hello my name is Curtis I recently switched to Telus from Shaw and I regret the move, our service is terrible the TV box's always disconnect and it is a struggle to get them to reconnect, the wifi signal is weak all over the house (shaw never had this problem). Also I get weather alerts from other provinces constantly harassing our family and scaring them interrupting the show and returning to home screen multiple times every day... Telus sucks really bad.

Been waiting 2 hours talking in circles, had a problem every step of the way and would not transfer me to someone else. I try to be patient but this is unacceptable, especially since we've been with the company for 4+ years. No wonder they have a 1.3 star review.

Imagine paying $500 plus a monthly payment for a phone you need ASAP just to be told you have to wait 3 weeks and by the 3rd week, you’re told that you need to wait another 3 weeks, that’s Telus y’all.

I am compelled to write this review to express my utter disappointment and frustration with Telus Mobility's services. The company's frequent disconnections of my services for being just a few days late in paying my monthly bills, coupled with their unjust $50 reconnection fees, has left me feeling robbed and taken advantage of.

I have been with Telus for decades. I enjoyed their service. I had not bought a phone with them for years. Always brought my own. Since getting the IPhone 12 mini with them I dealt with sound issues from the start. I had called in and no fix was able to be done. Even Apple could not solve it. So in other words I got a defective phone which I paid a lot for. I was given no other options or solutions. If you have your own device to bring that will give less issues. I do not recommend buying any mobile phones, doing so is a gamble. If there is a defect good luck getting them to do the right thing. They will say you need a warranty even for something that is a defect that is not your fault. Even the warranty is sketchy and very limited. I am very disappointed in the product.

Called Telus about getting fibre installed in my condo and was informed my building had a steep discount so I decided to sign up and was told I could expect a call to schedule install within a day or two. A week goes by and no call so I reach out again, the CS agent says I can expect a call that night or the next morning then four more days go by. I talk to Telus again tonight and after several disconnects because their chat system is conveniently acting up I call their sales department and am informed there is no discount on my building. So thank you Telus for jerking me around for nearly two weeks, I'm sure CSIS would be knocking on my door if I expressed my honest opinion about this company and the CRTC.

I called TELUS on 27 June advising them that I was moving to a new address and wanted to book a technician to move my home services. I called on the 30 of June to check if everything was in order. I was told that there is no record in their system to that effect book however they booked me for either the 3rd or 4th of July. I called today 4th of June and I got the same answer, they don't have anything in their system to that effect. Can someone help me.

BC hydro knocked power line down on Monday. We arranged internet hook up and appt scheduled for Wed. Couple hrs later Telus called, said needed bigger truck to connect downed line and would come Thursday. Warned us there would be 150.00 charge if not home. TELUS arrived today Thursday, said could not do job as needed larger truck.** We know that...truck unavailable...no rebooking done. Called Telus, will call back in 1 hr, that was 8 hrs ago... Disgusting, crappy service.

My husband is still currently on the phone after 2 hours with a Telus customer service rep who seemingly had very little information as to our transferring from another service to theirs. I do not blame the rep. A company worth its salt would be training people properly and allowing them to seek management help if they were out of their depth. A woman representative spoke with my husband on Monday to arrange the transfer details, she said she would be calling today at 10AM. My husband forgot to write down (ALWAYS WRITE DOWN NAMES), her name. She did not call at the agreed upon time and so my husband called TELUS.

My wife and I had Fido and paid $90 per month. Telus came knocking on our door and telling us to move with them for 100GB and pay around $85 per month because we already had internet with them. 3-5 days after we moved we got 2 different bills and the total is $313. And we have not even had this service for a week! We called them and they said we would have to pay but the next month it would be only $85 for both phones. Nobody is being accountable for that, and they are not rolling back the charges. So the big companies take advantage of the little people. I am mad because they are liars and I am making my move to Fido again! I will never come back to Telus. And I am moving my internet services with another provider as well. Unfortunately when you lose a customer you just don't lose one customer. I will make sure I speak about this experience with every person I run into.

Telus should be terminated as a business! I would give them a ZERO if I could! I had the most horrible issues with Telus so I jumped ship to Rogers. My experience was so bad that I am going to sue them! From start to finish they wasted my time and money after I have been a loyal customer and paid my bills on time. They claim and advertise that they help poor and vulnerable people but it is a giant lie! All they want is to wring as much money from people as possible. BYE BYE TELUS....SEE YOU IN COURT!

I got 2 invoices for the same time period. One was 98 cents the other $165 with contradicting ledgers. Waiting over an hour to speak to a human. Plan was for $80, consistently invoiced double. Gouged!

The most terrible service I have ever received. I am so disappointed from Telus's Customer service. After spending 2 hours over the phone no one was willing to listen, emphasize or to help. Agent name Melodie and Manager Lorrie both were super rude. Talking it over with their incompetent customer service, both of them did not show any support and did not even try to give us any solution. When no one was willing to help, I told them I am going to file complaint to CRTC. The Manager name Lorrie said, "I don't care, you can complain to whoever." I mean, wow so unprofessional. And they are just ready to lose their 8 years old loyal customer. I do not recommend Telus for any services. Good Luck!!

It was simple Business ownership for a Fax number and the consent was provided. The case number was provided, however, after calling for more than 3 months no solution was provided, and every time they disconnect the call. Every time they have the same answer that they are from different departments. Have to wait for an hour every time without any answer. Now I am switching to another provider. Will never go back to TELUS.

Never sign up for their "Bring Back Program". I just got screwed for $600 for not returning my phone back in time. With no proper notice, I missed the deadline by a week. Talking it over with their incompetent customer service, they rather me pay the bill and leave as a customer. AVOID THEM AT ALL COSTS!

Called Telus to set up new service. No answer for two weeks. Then was told that had to contact another department. Then I decided to call customer service as I had a break in and needed Internat to access security Cameras. Made and triple confirmed appointment, Received several confirmations by Text. Was told someone will be there Between 8:00 am to 9:00 am, guess what! No show, we waited for 3 hours no call, tried calling Telus twice over one hour long wait. Left, call back numbers two times, could not reach a living breathing person.

Today I got a bill for our two Samsung phones on Telus Mobility. The bill was for over $1,100, and then find out that our contract had expired, and instead of notifying me in advance that there was a bring back requirement in order to avoid the final payment bill, they just let it expire, and now demand we pay the $1,100 bill before we can renew. ** that! I'll pay the bill, but no way I'm renewing a contract with these crooks!

It took two months to find a representative that could activate the EPP account, and 1.5 months before I was unbelievably disappointed with their customer service. I will never ever deal with this company again. The representatives are not professional at all, therefore completely useless.

My issue was resolved by a very nice Telus employee who went out of his way to help with this matter. My service was restored and the people I dealt with once communication was established were friendly and helpful. I am satisfied.

I haven't had good internet access for over a month. I've lost track of all the times I had to power off my router, just to regain internet access for a few minutes, only to lose it again. I was almost ready to buy the explanation that it was a router hardware problem, except that it also happened when I tethered a connection from my phone. I have about a dozen or so connected devices, which have all encountered the same problem; "Cannot resolve DNS." Telus worked on the problem for a week, and finally promised me a new router "within 48 hours." 10 days later, they told me, "yeah, that's not happening." Quite a hostile reaction to a problem they failed to solve. I had been a loyal customer for nearly 30 years, taking the bad with the good, but this is a new low for them.

I am very disappointed and we will definitely cancel all the services we have with Telus. It seems that the person who called us to sell only had the intention of making a commission. What we wanted were three SIM cards: the first and second with call, text, and data, and the third with only data. They assured us that the plan we had for $80 included everything we wanted and we agreed.

When Telus installed my internet connection I took baseline network speed throughputs. My internet speed has progressively gotten slower and slower over time and is nowhere near the baseline numbers. Using sophisticated network software analysis tools I discovered Telus is using QOS (Quality of Services Bits) for bandwidth throttling. They use this to slow down your connection so they can sell you a faster connection purely for profit. Almost all Canadian internet providers use this to scam many Canadians.

They say you're getting 25 GB of shareable data for $85, but the only way you can share it is to pay ANOTHER $85, where the other line gets an additional 25 GBs. That's not sharing data, that's adding more at the same cost. Can't wait to cancel all my Telus accounts.

Four months ago received Telus' new upgrade. While the internet speed is okay (just okay) the wifi is horrible. My computer is REALLY slow, we are unable to watch TV at night, sometimes cannot watch in the evening at all and sometimes we are unable to watch past 11pm. Nothing in the house other than the Telus routers and TV are on wifi at that time. Try Shaw - Telus is horrible.

When I bought my phone from Telus they told me Apple Care no longer existed so I had to go with Device Care (A lie! Apple care is 100% better don’t get device care!). So here I am a year later with a broken phone in my Otter box case and Asurion and Telus are telling me I have to pay $400+ FOR A USED PHONE!! I’m sorry what?! And the lady on the phone kept telling me to repeat steps I already had finished. A supposed “2 day process“ turned into way longer…Such a scam! A very irritating experience!

6 months ago I ordered new Samsung and Apple phones for my husband and myself. My Samsung has never worked properly. I can't download files or apps or connect with my Bluetooth. I have been calling Telus since the 1st month. Each call is 1hr waiting, then I am pushed from 1 department to another for up to 2 more hrs and nobody can help me fix my phone. I've gone into the telus shop and to mobile clinic and nobody can fix it. Finally I called and insisted they replace my phone, but now they say it's too late. They can repair my phone but want me to buy my own replacement phone to use while it's being fixed!!! Now my husband's iPhone won't hold a charge (he barely uses it, has no apps and few photos). Telus does not care at all. I guess their policy is to push customers around until they give up?!!

I was actually thinking of switching from Shaw to Telus, but since Telus decided to call us unsolicited TWELVE times in 29 days.... They have guaranteed that Shaw will have our business if anyone does. They border on illegal harassment. You just bothered me out of giving you $1400 a month.... Pretty ridiculous way for a huge company to operate.

Hi, I am a new Telus customer for 5G option, with 3 phones, the plan's price is ok. When I set up everything I ask about forwarding call, they explain to me how to do it, but not I have to pay + airtime? As I know everything is recorded. I call once, they told me will be fix, oops not completely. I try call again, I will have to wait 6 hrs or so to have someone on the line, no call back option. We need to have more competition with 5G service, it's a major problem in Canada, not enough population & not much competition. In few service, like food/phone/cable tv & something else for sure. Thank you.

Getting regular errors when trying to play new content. Saturday today and still unable to play shows that aired on Wednesday. Using Global/CTV/City apps instead more often than not. Customer Service is very intentionally understaffed so it is impossible to get help as an existing client. All time and resources are put into Sales of products they will NOT support.

As in summary, but add insult to injury they text you a link to your account so that you can find information you need. Problem is my online account does not supply all the information I need. That is why I need to talk them. They need to know that they do not supply all the information that I need or would be phoning them to begin with.

Telus contacted me about installing a security system. When they installed it they disabled my doorbell. The system never worked and, although they're not charging me for it, they won't come and remove it and fix my doorbell. Had an electrician come and even he couldn't re-hook it up so now I have no doorbell. ABSOLUTELY NO HELP FROM TELUS.

The worst customer services I have never seen. The Internet speed is only 10MB (The installation guy used his own laptop to test the speed). And then, He gave a ridiculous solution. He told me I had to use cables to connect each of my computers and laptops one by one. What the hell is that?

I have spent over 13 hours on the phone with Telus now to transfer over a phone number and fax line from a previous business, in this process I also exchanged roughly 30 emails. My calls constantly got dropped while contacting the customer support, wait times reset each time, they never call back and takes an hour to go through (on off hours too), constantly got my calls dropped in between departments. Finally, after 4 months I transferred over the phone number.... I get my first bill and it is all wrong. Instead of 80$ it's 600$ and for multiple services I don't use. Phoning telus to fix it got my call dropped several times. I would not recommend telus to anyone, especially a business. On a side note, the previous owner is a senior, who they convinced to spend 300 dollars a month on a yellow pages spot for a 3 year term. Awful company, immoral, terrible support.

I was moving into a new building and they offered free internet from Telus for 1 year. Once I contacted the agent, he asked if I wanted tv as well. I asked if there was a contact and he said no, I can cancel anytime. 1 year later I decide to cancel my TV because it has never been used. When I go to speak to an agent they said I am locked in with a contract and can not cancel. After I explained the situation to them they said there is nothing I can do. Horrible.

Worst provider in my experience, internet provided by Telus is extremely brown quality, constant connection drops, low speed in general and very huge ping (absolutely not suitable for online games). Mobile coverage also leaves much to be desired + plus unknowns, advertisers or scammers constantly call, I don’t know what this is connected with, but this was not observed with other operators. I do not recommend this provider, I really regret that I had to contact them.

We have the Telus smart hub and if you have an option, run! We pay 120/month and can't even get through a show without the internet cutting out. I just spent an hr on the phone with them yesterday and did all their updates and tonight it's back to not working. The internet speed has gone between 2 and 3.7. It is so frustrating!!

I reached out to Telus because they updated their Optik TV app this week and it would not work with my older Ipad now. After 45 minutes on the phone with the tech they said the update was to allow for better movie watching. I indicated Prime, Netflix and Brit box has never been a problem. They had no answer for this other than to say buy a newer iPad.

Lied, mislead me as well as antagonized me. After February 17th, I am strongly considering cutting off all phone services both with Telus and the effort of mobile phone services. They are just as Deceptive as BELL AND ROGERS.