Telus Reviews

The worst service and prices. Idiots. On hold for hours. Use Explorenet for Internet and Vonage for home phone for 15 a month. Cancel cell service and sign up for TELUS pay and talk for 35 per month unlimited talk and text and 3 gigs.

Avoid, avoid. Avoid. Bills are often incorrect with payments not credited and improper late charges. Customer service is terrible with interminable wait times and agents who cannot provide answers or service.

I wish I could give Telus Home Security zero stars. They lure clients with misleading offers and fail to mention that you’re signing a three-year contract. Once you find out, it’s too late — you can’t cancel unless you pay for the entire three years, even if you no longer need the service. The equipment is overpriced and almost useless if you simply want to secure a normal home. It feels like they trap customers with fine print and don’t stand behind the value of what they sell. I feel completely deceived and disappointed. I would never recommend Telus Home Security to anyone. Be very careful before signing anything.

Today I had the opportunity to deal with Lily and Colin at the Station Mall kiosk - Koodo/Telus for approx. one and one-half hours. Five Stars is what I would give them both for the way they handled my problem. I don’t think that I can say that about the Telus people they were dealing with but these two- Lily and Colin- did all they could do to help me. Thank you both. Also compliments to Lauren and Jacob in the Telus store for giving me excellent advice and directions.

I gave Telus a chance for both mobility and internet services. Unfortunately, it turned out to be the worst customer service experience I’ve had since moving to Canada. Dismissive attitudes and a complete lack of empathy made it impossible to continue. I had to ditch the because the service and support were consistently unacceptable.

I am utterly surprised they had 1.2 if 1 is the lowest. They are thieves with answers. Ruin your credit and have you go through the stress of gathering evidence to prove they're wrong only to give you 'we apologize for the inconvenience' long after the damage has been done. To top it off their network isn't the best. I'm surprised they are under Bell.

I went to UK from Canada. I used a chip from UK to put in my phone. I didn't make any calls or texts yet I was charged roaming fee. When I phoned for a refund, AI couldn't answer my questions. It took over two hours of my time with two team members trying really hard to get a refund, in the end I settled for half because I couldn't wait any longer. Last year I went to UK and they tried to charge me roaming fee for calling myself but it was slightly easier getting a refund. It's unbelievable that we are in the year 2025 and it takes over 2 hours to get a refund of 7 dollars. Crazy, maybe telus thinks our time means nothing and by making it really difficult we will give up and let them take our hard earned money.

I had to give them a 1 star but would've given them a 0. I was moving and setup a move with Telus. Was informed my new place didn't have Optik and they needed to set it up before the tech can finish the move. That contractor came and worked for an hour at that point informed me that he didn't have the right ladder to complete the job. He said someone would contact me and we were left with no internet or cable for 5 days. No one from telus contacted me, unless I called them. Every time I called they said they will get the tech to come set it up, but still didn't have optik in the building. So they were just running in circles and no answers or timelines. After 5 days of this, I cancelled my subscription with Telus and that took 2 1/2 hours which included being put on hold 6 times, once for 40 minutes.

Warning: Telus engages in deceptive contract practices. I am trapped in a cycle of misinformation regarding a simple in-person sale made during COVID. What started as a 'trial' quickly became a financial trap. Every attempt to cancel has been met with a different, exorbitant fee based on a newly invented contract length (2 years, then 5 years). ​They are currently telling me my contract ends November 2025, contingent on me calling back on a specific day to pay a \$100 fee. This constant shifting of the goalposts is proof of their scamming tactics. Do not trust them. I am done with Telus forever. ​This pattern of changing the contract length and cancellation fees at every touchpoint sounds incredibly deliberate. I'm sorry you're still dealing with the fallout of their confusing, high-pressure sales tactics.

Did you know that most Telus customer care phone numbers have been high jacked by scammers? You put a call through to them and ask to speak with a representative. He forwards your call to a so-called supervisor (who is a scammer!) and he starts to ask for your personal information. Interestingly, he’s able to see the details of your Account (which convinces you that he’s genuine). Dear customers, please run away from TelUs, everything about them is fake and they have scammers amongst their staff. It happened to me back-to-back in 2 days!

Really surprised they get a rating of 1.2, should be much lower. A great product with terrible customer service, we spent over 10 hours requesting updated digital boxes, then finding the new remotes are not as user friendly as the old ones. Also the TV guide has a very slow response time.

I was a Telus customer for five years but left due to poor customer service. I returned earlier this year, hoping for a better experience, but unfortunately, the service has been even worse. A customer service agent misled me by claiming that to receive a discounted rate on a home phone, I would need to sign up for cable TV—despite my clear and repeated refusal. He assured me I could cancel the cable service after two months without incurring any charges. I never opened the cable box that was sent, as I had no intention of using the service. I returned the unopened box within the two-month period, yet I was charged approximately $400 as a cancellation fee.

I have been on and off with Telus for about 20 years and every time I went back they have gotten worse. This is the last time for me, I really believe that people should get another chance, but they just don't get it. Taking all my Telus business and leaving them forever.

When terminating the contract, you need to pay about $650 for the equipment. This is not stated anywhere and no one tells you this when connecting. When canceling, it is impossible to get through, I just switch from one agent to another. They cancel the internet from the next month to charge me for another month. This is the worst company I have ever come across in my life. The employees are not knowledgeable, they do not accept the return of equipment like all companies do.

TELUS Is very bad company; their staff is uneducated. They created someone else account on my name. That person is not paying payment and my TransUnion SCORE is going down day by day. I Will take legal action if my issue will not resolve today. That account number - ** Mobility.

Telus is intentionally preventing customers to speak to its customer service staff forcing us to use their online services that are not very helpful in resolving issues. Their website don't even list the customer service number - keep diverting me back to their online tools that can't help me. Their AI is crap - gives weird responses. Telus keep adding charges. Having a two year contract means nothing to Telus when they keep changing my contract terms and raising my monthly bill with no explanation. Had to resolve it three times this year - each time, I was told this was an internal oversight.

Worst service ever. Not recommended. These people do not try to help, they only keep shifting you around. On the phone for three hours to get a new Telus box that would support the service they sold us.

Worst service, they deserve 0 stars but unfortunately can’t leave an honest rating. Unethical salesman and incompetent customer service. Salesman sold a package including high speed internet, when technician installed security system, he asked for internet information, I told him I cancelled because he’s supposed to install new connection. He explained that the service is not available in my area. I called customer service immediately to cancel spent hours on the phone and the agent assured me it was cancelled. Now I received a collection email, spent another 3 hrs on the phone only for them to tell me that the agent didn’t cancel it yet my conversation was recorded and she’s aware I cancelled. Makes me wait another hour only to hang up the phone. She’s tried to scare me with a balance of contract when they initially broke the contract by not providing the full service….lol. Do yourself a favour stay far away from them.

Horrendous customer service. I’ve been trying to cancel my Telus service and it’s been a nightmare trying to do so. Trying on the phone has been unsuccessful, get put on hold then promptly disconnected. Trying on the Telus website is useless, I either get automatically logged out, or the website is “experiencing technical issues”. It’s as though I’m being held hostage by Telus.

Telus continues to call me daily with marketing efforts after being asked to stop. I use Telus internet which is likely how they have my number. I’d recommend dropping all Telus business and avoid any future business with this company.

Telus is the worst company I have dealt with in the last 33 years in Canada. They offered me a deal on internet service in June 2025 and I accepted it. I was given first three months free service and thereafter a discounted monthly fee for three years. From day one, I have been charging the full price and thereafter first three months were not free. I contacted the billing department and the customer service representative initiated a ticket and after a couple of weeks the ticket was closed without resolving the issue. I contacted the sales person and also, contacted the Success Manager (Unsuccess Manager in reality) and I was told that I would be contacted within five business days but, two weeks is gone and no response yet.

Worst customer service in the industry. Overcharging is their number one priority. Customer retention department is the worst. They wouldn’t give me a deal unless I obtain cell phone from them. They would like charge for cell phone even if I use my own.

Horrible on so many fronts.

Called me and said for their customer appreciation they would like to give me all sorts of great deals. I foolishly was talked into on. The agreed price $210 for the first bill and then $130 after. My first bill: $430 WTF. Now trying to get a hold of them is next to impossible. A comms company that has the worst comms in the world. Their app is the slowest app on my phone, behaves like I'm on dialup. Their websites load just as slow and want to do anything to avoid giving out a phone number to call. When you finally find it and call you get the pleasure of waiting stupidly long for them to answer you. The longer you have to deal with them the more angry you become, it seems like they are trying to make you mad. Worst company I've ever dealt with and I work in construction where there are many foul players but none as bad as Telus.

I have Telus call me regularly to promotion. Every time I say no thank you the service reps immediately hang up. Kind of rude. We also use telus for our business internet and phone. I has on the phone for over 2hrs and spoke with 8 reps, explaining issue each time. None of them could help and would push me to a different department.

Hire more people to answer your phones. You guys disgust me. Nobody has time to wait on hold for hours or want to talk to your ridiculous robot. It’s really hard to believe a billion dollar company can’t hire a few more workers.

I was charged $72.00 and they agreed it was a mistake. Spoke with their agent and was sent an email acknowledging the error and that it will be removed from account. Months later I get an email from a collector and is sitting on my credit report. Tried to connect with Telus and they still won’t remove it. I would never use their services. Terrible. This still hasn’t been resolved!

Contract ended with Telus & phone was paid out. Plan was cancelled, telus kept billing for one full year, then sent bill to collection agency & they have finally quit calling after 8 years, yes eight years, all round horrible service, poor customer relations, if you ever are able to speak to a real person its very difficult to understand them as seems most are from 3rd world countries, telus is a total disgrace that has to be a government funded operation as it cannot see them being in business & staying afloat.

Not sure where to start. Too many companies clustered together. Why can I buy a phone after making a doctor's appointment? Should not be connected so easily online. Website's very BUGGY. Nothing works properly. Broken links etc... ahhhhh.

When trying to pay a bill online every time.... "Sorry something went wrong on our end".... If they cannot let you pay easily how can they run a company. Frustrated. The AI at the front end is just more frustrating. What is wrong with the company.

Been on the phone for 2 days trying to get Disney Plus and am just getting the run around with them. Very bad experience on phone and no communication on Telus app. If there was a cheaper and better TV provider I would go to it.

I have a business and a personal account with Telus. I honestly have not dealt with a worse company than Telus for customer service. When something goes wrong and you have to pick up the phone and call them be prepared to be on the phone for a long, long time talking to robots and being put on hold waiting for the next available assistant. When a live agent does finally answer you will be very lucky to get someone that speaks clear English and you'll be lucky again if you connected with the right department. If you are forwarded to different departments and cut off be prepared to repeat the whole process of phoning back and answering the same questions over and over again.

Recently I have been experiencing Technical Difficulties with my Television Service. I called and they sent me a new Cable Box. The problems still persist. I called back and they told me they would send a technician. Today the technician was supposed to come to my home between 1-3pm. No technician showed up. Now I have been on hold for 2 hours and still waiting to be connected to a representative. 5 hours in total so far today waiting for Telus between the no show and being on hold.

1 star because Telus absolutely spams me with phone calls, I have asked numerous times to be taken off the call list. No respect, no integrity, just incessant spam every week! Imagine if they showed up at your door, knocking, every morning. No one would find that behaviour acceptable, I don't see how this is any different.

Telus stay out of the bussiness. Regarding security systems you really don't anything it and trouble with getting my info on their end. Alarm systems going off for no reason. You need to teach employees better training.

Telus customer service is horrible, I’m so sorry that they took over ADT. One of the best companies. I cancelled my alarm with them back in June 2025 and keep getting texts saying I overpaid by 20.79, I called multiple times asking them to forward me the refund cheque since I won’t be needing a service with them. I called every week and so many lies, the well known quote “the cheque’s in the mail”, it’s now September and I still have not received my refund. Their customer service is poor.

Absolutely the worst experience I've ever had with Telus. Their sales team is quick to sell products they clearly don’t understand, leaving customers completely in the dark. I ordered the Telus Business Hub as a backup internet solution for my business, and was promised by a representative that I’d receive an email with shipping details. It’s been two weeks—no email, no tracking, no clue where the device is.

This is my first time as a Telus customer and it will be my last one. I am just waiting for the contract to finish. Very disappointed with the technician. They are never on time for their appointment, even though you put as a note "please be there at". They just simply do not care. I am so disappointed. Now we have more companies for internet I think we should give them a chance. Not good Telus... So sad!!

Horrible experience. The worst of the worst customer service all over the country. How can a company survive like this? They give a shit about their customers. Having six lines and nothing but trouble with invoices, pricing and promised features which never worked.

I'm extremely unhappy with Telus, my internet provider, and here's why. They claim I received an overpayment but say I didn't. It's a total mess and when I try to contact them, they waste my time rather than solving the problem. One hour of my time gone, no resolution. Worst part is Telus automatically put me on a high-price plan without my input. When the bill arrives, I'm shocked. Their customer service is abysmal. Plans aren't affordable, service is bad. I've been with Telus for two years now, and I'm thoroughly unhappy. Not worth it. Avoid Telus if you want decent service and fair pricing.