Telus Reviews

My internet service with Telus was 51$ per month, for the last 2 years +, never changed anything, and this January I was billed 160$, an increase of 110$. I called to dispute the charges. They said there is nothing they can do to A. Compensate me for the previous month and B. Offer me a similar rate. I just simply canceled. I am actually embarrassed to tell people I was a Telus customer. If I could give 0 stars I would.

As an RBC client, a promotional link popped up when I accessed my bank account showing TELUS MOBILITY comes up with an exclusive offer for RBC's business clients. I just clicked the link to see what they had to offer. Later, I received a phone call from TELUS Mobility Sales rep Rondel **. The discussion went on for a month via phone, text messages and emails. Finally, I moved my two cell phone lines from my current provider to TELUS Mobility in the 3rd week of December 2024. But, the sales rep Rondel **royally screwed my order by sending wrong devices to a wrong address. I struggled hard to resolve this.

Telus has been charging me for 4 months for security services I don't have. I just spent 3 hours 58 minutes on the phone for them to fix it. I haven't received the email that they said I would confirming it is fixed but the loyalty customer service was kind enough to repeat 5 times that they are waiving the cancelation fee for a service I don't have. If you are thinking of moving from shaw, don't. Telus is even worse!!

Since January, when Telus installed a new front-end security to their system, I am unable to see or download my monthly home services or monthly bills. They tell me to switch off my VPN. Why? Nord is one of the biggest VPN providers in North America. Telus should be able to handle it. They also can't handle interaction with Cox Communications' internet. Again, why? Cox is one of the biggest cable companies in the US. They should be able to handle them as well. Telus are charging me late fees for something that is their fault, not mine. I have spoken to a number of people at Telus, they have been unable to help, have logged tickets and promised return phone calls, which have not happened. Telus - you caused the problem, you fix it!

For the last 4-5 months I been having to call Telus about my billing. I am getting charged more than what I agreed on. I been told different things from each different person I speak with. They added something that I didn't agree to pay. I was told that I wouldn't get charged for it and that it was already in my plan. Now I'm told that they are charging me a extra 50.00. Top it off they are trying to charge me between 200-300 and month. It's getting pretty ridiculous. I hate calling every month.

Tech no showed for a booked appointment for a problem with our hardware. No call, no text to say they weren’t coming. I wasted 9 hours waiting for them. And they have the audacity to threaten people with a $175 bill if the CUSTOMER is not there. They should have to pay me $175 for wasting my day when I have other things to do.

Called customer service. "Estimated wait time is one hour". And they don't offer call back option. Do they think we have so much free time to sit and wait??? Sorry but I personally don't have have time nor patience, Terrible!

This is my Second review. This company sucks. Their wifi is super slow. Their boosters do nothing and what company needs boosters anyway. I can't even call my friend or play Fortnite with them. The wifi turns off every 10 minutes then turns back on then when I install things they only download at slow speeds because the company suck and their wifi suck. When I'm ready I'm taking this company down myself

They canceled my account and installation for no reason. My account registration never worked, the app never worked, so SUPPORT didn't exist. Their Chat AI is as useless as the people running this company. Abhorrent service before I even had service. I will not be contacting them to try again, because this is a pretty good reflection on what I could look forward to as a customer. Bullet dodged, but don't put yourself in front of the next bullet - find another provider.

I am Telus business connect customer. It's been been 5 days I am trying to resolve one issue. I am being transfer from telus mobility to business connect and they transfer me back to mobilty. Don't know what's going on but they can't resolve simple issue.

Bad network and services. Had a terrible experience when my cell network was not working on highway and outskirts of urban areas. Even tried contacting the service provider. No response at first. Later calls back and no help provided.

Will be cancelling my service with Telus ADT. Dealt with ADT for 9 years. 1 service call. Great service. Dealt with Telus ADT for the last 8 years because Telus bought ADT. If the technician would have shown up yesterday it would have been the 10th service call in the last 8 years..

Absolute nightmare. I am quite certain, after spending over SIX HOURS on multiple phone calls being transferred around to multiple offshore agents that this was designed as a new form of first world torture. The offshore agents have no problem lying to you about pricing or call-backs when they encounter problems. I was initially lied to regarding needing internet services so my mother in law in long term care could have TV. Technician came to install the internet but after 3 hours was not able to do so... he also spent over an hour on hold with TELUS trying to resolve the issue! Then he tells me that it's possible for her to have cable with no internet. All of the wiring was already set up. He literally told me that Telus probably lied about needing internet to up sell me.

I don't even want to give this company one star as I feel they don't even deserve that. I have been so screwed over by them. I have cell phones, internet and an unwanted security system I was told was basically included free. What they don't tell you. Is the days you wait on hold trying to talk to humans. Then on top of that. You get separate bills to pay. So you think you're paying off your monthly bill when in fact you are not. You're only paying for one service! Then when you want to cancel. You get to sit on hold for days listening to the same horrific music you've already had the displeasure of having to hear for days. Most traumatizing experience of my life. Highly do not recommend. Wish I had checked reviews instead of allowing myself to be swindled by their door-to-door salesmen. Awful awful company. Not one good thing to say about this putrid place. Run away now!!!!

Terrible service, terrible people, and lies and deception from the management team. On the phone with him for over an hour and still no resolution. All they do is talking in circles. So frustrating to deal with. Lack of professionalism is beyond belief and then all it is is excuses excuses.

I could go on a very very long rant here. Long story short.....from being on hold for 8 hours trying to get a human. To eating +/- 1000$ because their system and my phone weren't communicating only to be told "we don't talk to 3rd parties" to dropping phone calls. The two week wait times for service calls to "diagnose/misdiagnose" an issue. To a "contractor" sent to diagnose a problem waiting on hold for over two hours and leaving at the end of the day with NO ANSWER FROM HQ. I guess I should feel better knowing that Telus treat their contractors AND customers with the same level of disdain Suffice to say...,before I send these ring pieces any money directly again. I will send up smoke signals during the day, beat drums at night and send text messages via notes strapped to a moose's **. Absolutely inept company on EVERY level except billing

Just moved back to Blairmore AB. I wanted to use my grandfather's phone number as mine. I made sure no one was using it. Then I called to transfer that number to my mobility. Telus said no can do unless I use it as a land line. Once I own the land line they would program it to be my mobility number. I asked how much? Telus said 50 bucks and the phone was 30. I waited for my land line guy to come and boom I have a land line. No grandpa's phone. He said it was a temporary phone number for 48 hours. A week later I call back to find out why I do not have my sentimental phone number. Wouldn't it be cool to answer your grandpa's phone 47 years after he passed away. I digress. Telus said Shaw owns the phone number. I have to contact Shaw to find out information to transfer it to my land line. What? I paid 100 bucks to Telus to get me at the very least a land line with my grand father's number and now I have to do the leg work. I am at a loss.

Having same issues as others, phone their accounts, which are in Manila, Philippines, cancelled Internet/phone, a year previous, and told all accounts cleared. Nothing owing, received no confirmation e-mails from them, this after 3 calls a year ago, got a response 01/21/25, that I still owed money and account frozen. On 02/15/25, told me to go to local outlet, with Drivers license, and see what could be done. They only sell phones, no administration/account, this time they shut acct. down, and havn't received any, as before confirmation e-mail, this the 4th time was told in Alberta, that in Ontario. After I move I will be given landline service for $1 a year, only problem, no service outlet here, just retail.

I had Telus internet in 2023. I cancel it because I was moving and no longer needed it. I paid the final bill. I even phoned them to confirm my payment and to see if there were any other debts that I owed and if I needed to return any product. The lady confirmed and assured me I no longer had any debts with Telus and the products stayed at that residence. 1.5years later I had a hit on my credit from Telus for an "unpaid charge" and ,of course, Telus had zero information when I phoned. And it wasn't a collections scam either. Will never use Telus again.

I purchased a mobile plus a plan from TELUS on boxing day. Today is 20th of Feb 2025 and after almost 2 months I have not received it. I have been calling the customer service more than 10 times over the past 7 weeks. After waiting for 60-80 minutes the answer to me was "you have to be patient, it is in progress". This is not bad, this is awful. I found TELUS unorganized and irresponsible. Last time I buy anything from TELUS.

I do not recommend Telus to anyone. I had issues. Lots of issues. Lots of problems with call CENTRE. They’re unaware of their products and services. Also, local Telus customer service is also are no help. There were over charge on my account. Couldn’t fix it for past three months. Stressing out.

After a long long Telus. I called them to discuss my outrageous bill. It is more than doubled. I called them and waited almost 2 hours on the phone. I hung up and thought my time is almost important. I going to go with Shaw. Bye bye.

Extremely disappointed in Telus Customer Service. I have had a Telus Home Security issue for the past 4 months with no resolution. Telus Customer Service management have approved the refund for the false alarm charges however they can't get any response from the "Back Office" for approval to pay! Their equipment failed and they won't take accountability. I would not recommend this company for Home Security. Look at all your options before considering this company and be prepared to be frustrated!!!

These guys lie and can’t back up what they promised.. Trying to get a hold of the sales person who promised.. Disappear and keep pushing onto a 3rd world agent who doesn’t understand… They keep over billing me.. and not providing the service I want especially outside of Canada.. This is been going on for 2 years and 34 agents nothing has approved.. been here for 22 years. And keeps getting worse and worse.. especially business lines with 8 lines I’ll will be leaving and reporting them to the Better Business Bureau.

Comes door knocking on a stat holiday when I am enjoying my day off at home. Rang my door bell once. We ignored it thinking it's amazon delivery. Wouldn’t give up and rang my bell again for second time. Got me annoyed to answer the door to see what's the importance? Telus guy telling me they doing some upgrades and saying our Telus contract with promotion and expired trying to push me to sign and lock in for another 2 years. Got tired of them ruining my holiday and told them we don’t like door knocking and we will check online ourselves and shut the door trying to resume peace in what I was doing before their interruption.

If I could rate ZERO STARS I WOULD. How many times do I need to call these guys for one issue? 6 times so far. Like my time isn't very valuable. Telus, I have a life you know. Renew, get two new Optik boxes, they never shipped them - call #2. oh wait, they shipped during the strike-never got them - call #3. Then they ship one but not two boxes. Call #4. Then they charge me for that box. Call #5. Like seriously!

Extremely horrible company to deal with. Do yourself a favour, do not stoop to Telus services. This company is only interested in payment. Corporate greed absolutely out ways customer service. When it comes to any form of assistance, be sure to pack a lunch. Your ordeal is sure to be more than a time- consuming experience, excruciatingly frustrating and inaccurate to say the least. Like walking into IKEA. The left hand doesn't know what the left hand, or right hand is doing. If you don't take my review seriously, GOOD LUCK! You'll be regretfully sorry. Up there with worst of the worst of the worst and I'm being kind. I would have given it a -5 star, but that wasn't an option.

DON'T SWITCH TO TELUS! We did and regret it. We were charged $500 for installation, and when I try to talk to someone, I don't get a call back or they say the office is closed. I'm planning to switch back to Rogers/Shaw. What a scam.

I signed a contract with TELUS on 20DEC2024 for Internet and Security system and had it cancelled on 31DEC2024 and returned their equipment on 02JAN2025. However their affiliate KOODO has been charging service charges although I did not used their services for even 1 minute. Despite repeated email and telephonic calls money charged to my credit card has not been returned. Now their affiliate is saying that I should have contacted them for the cancellation. Although TELUS provided me the PR number against which the equipment was returned through Canada Post.

My Painful Experience with Telus – Dishonest Practices & Poor Management. Based on my experience, Telus customer service lacks integrity and misleads customers without accountability. They lure customers in with promises, only to charge unreasonable fees, completely disregarding verbal and even written confirmations.

So I’ve been a Telus customer since ‘82 (agt). In august of 2024 I find out my account was fraud and I had paid over $2000 to Telus that was to be returned. It’s now February 2025. I have yet to receive a current bill or any sort of closure to this nightmare…instead I have now been cut off from ALL SERVICES for the 4th time since August and they cut me off at midnight two nights ago, I was on the phone yesterday for no word of a lie up to 4 1/2 hours, seven different agents, a manager and still I sit without my phone.

Telus is a tremendous waste of time, as a customer of 30 years. I have been lied to and lost now over 100 hours of my time, being overcharged for services and lost much patience. I was excited that my company was growing, so I brought multiple new staffers to my Telus plan. From Rogers and From Bell - should get a porting discount of 20% +; I bought three new phones, 2 new iWatches, and 2 cellular iPads, adding it to our other iWatches & iPads = a multiunit discount. I purchased business wifi = $20 off per line; I purchased a business connect = a further discount. Agreeing to a contract that stated I was to be billed $275/mo. Spending many hours on the phone with the agent, making sure that all details were correct.

Absolute horrible customer service. They switched us from ADT and it's been downhill from there. Our monitor service wasn't working, then they tried telling us we needed to change our whole system at our cost. We have been paying months for now service/ alarms. We cancelled our service and they are still trying to charge us. PLEASE FIND ANOTHER COMPANY. BE WARNED!

I contact to transfer business security system. It been 1 month … Called them 100 times … Fill the form many times…. When I’m calling them asking same questions. The girl I spoke to don't know if she doesn’t understand or they just sitting there and saying sorry all the time… What can I do with sorry if you're not solving my problem… Seriously wasting time… People are not free calling you everyday guys… When I'm asking talk to the manager then keep saying they call you in 24 hours then nobody call… They actually not care for customers … I'm so tired dealing with them…

Last August my cellphone contract was fished with Telus Mobility. I changed service providers because of a better offer. Since that time Telus has tried charging me for a cellphone I did not have. Which took over two months for them to fix and remove from billing after countless phone calls and hours of being stuck on hold, passed from one customer service representative to the next. I have been called constantly sometimes multiple times a day and at all hours by their sales department. I’ve asked nicely and even not so nicely to stop calling. I’ve tried blocking the phone numbers, I am at a loss on how to get them to stop.

Do not under any circumstance sign up for anything with Telus! For 2 years now I get 1 to 10 calls a day from Telus, from different numbers, trying to sell me promotions. As soon as you say, "No thank you, and please take me off your call list," they hang up, and call again a couple hours later. I have blocked every number, and every time they call back from a new number. I get these harassing calls from Telus from 7am until 9pm. I've called Telus customer service line to let them know and they literally laugh about it. Claim they've put me on a no call list, and the marketing harassment continues.

I will never choose Telus ever again. I am even pushing my own company to switch to another cell provider. I had an issue with them regarding their trade-in program. I could have sold my phone for double of what they paid me, but I was misled by their salesperson. I tried to reverse everything and now I am stuck with this horrible company.

I was charged for the internet service that I do not have for past year and when I realized that they are charging me, on December 09/2024 after taking with their customer service for more than 87 minutes the issue was solved and I was told that there is no more charges. That being said I got a phone call today from collection agency that I owe money to Telus and my account was send to them for collection for the services that I do not have and already dealt with.

I advise my family and friends to not go with Telus. My cable and home security have not been working for the past week and when the tech came to address the issues, he just fixed the wifi and called it quits. When asked why he simply said we need to book multiple appointments for the cable and home security even though I was told by customer support that the tech would fix everything. The billing is out of hands as well. I had a $130 extra in services that I have not added. Just a very bad experience overall.

Here are some reasons to avoid Telus at all costs:

Unfortunately Telus' service is expensive and the customer services is bad. Contacting them takes a very long time, then even when I talk to them to cancel the service, I have to talk to them several times to make sure that they cancelled it. However, the bill still comes every month after cancelled the service. I do not recommend this company to anyone.

Our Telus experience has been terrible! Signed up for services end of Nov. Tech arrived and explained after installation to expect ‘really slow’ internet compared to what he had previously, even though we didn’t downgrade it. TV boxes didn’t arrive on time either even though our billing cycle was set to start (how do you bill someone for services they can’t use?) After 24hrs, we simply decided to cancel and look elsewhere. I called, cancelled and was guaranteed I would not be billed. A month later I received a bill (for services I had long ago cancelled). I called and was assured it was their error, it had been corrected and I did not owe them money. I thought that was the end of it. A month later I received another bill…this time with late fees! So I called again, explained what was going on and was again reassured they had cleared the balance and all was good and I would receive a confirmation email. Email never came.

So I need to get this story out there and I need help spreading the word. I cancelled my Telus services because my bill doubled once my contract needed and no one contacted us to renew. I called on Jan 12 thinking that if I cancelled before Jan 17 then I wouldn’t owe anything for January. I spoke to a person and after confirming that they couldn’t match prices to Shaw I confirmed again the date I would have to cancel in order to not owe anything. I then signed a new contract starting Jan 16 with Shaw. Called TELUS again to confirm that I didn’t owe anything and that the bill that is 309$ would be cancelled off. The agent told me yes my services would be cut off Jan 22 and I asked that my billing date was the 17th that I wouldn’t owe anything. The agent confirmed.

Don't use Telus if you have any other option. Optic TV has gone to crap. Losing best stations. Making changes to themes without advising customers. Two (2) hour wait to reach customer service. Always problems with internet service.

I have been trying to get through to them for days. I am put on hold each time for longer than an hour at which time I have to hang up waiting so long. My first call I waited and got thru, had the tech help me with Telus Optik TV. It worked for a day and then failed. I am trying to reach them again and they just don't answer. I called the Telus store to see how to get a new box and he said I have to just keep calling. He said he is bombarded with complaints. Why do we not allow more competition in our country!!!

Terrible terrible customer service. 3 months ago called to upgrade my internet service. Appointment was set, technician never arrived. Waited all day. No one came. Called the next day. Was told there was no record of appointment, and that an error had occurred which prevented the appointment from being created, was told error has been fixed but now it would be 2 months until I could get an appointment. 2 months go by I decided I better call to confirm appointment has been set, only to be told they have no record of appointment being made and that an error in their system had prevented them from making the appointment.

I want to share my frustrating experience with Telus Business Connect. I registered my business with them, and honestly, it feels like nobody in their team actually understands this department. Every time I need help, I’m bounced around from one department to another—sometimes for over two hours. Each time, I have to explain my issue from scratch, only to be told, ‘Oh, we need to transfer you again.’ It’s exhausting!

Dear Consumers: Avoid Telus like the plaque. I put my services on seasonal hold in October and have spent many hours on hold on five separate occasions over the past few months getting it corrected to the amount that they agreed to. Each time they say it is fixed and the next bill comes and it is the same. Do they not know that their customers have better things to do with their time. When my contract comes up, I will be cancelling my service. Maybe they should spend some of their advertising monies on improving their customer service.

Offered a price via their loyalty. Kept overcharging me and now won’t honor what they offered even though it’s recorded!! Missed the Black Friday and the boxing week deals now also but they don’t care.

They hire people who don't speak English to understand. Their waiting times while they make millions off of us is deplorable. You are the worst customer service ever. Bullies. They making people very mad and angry.

Calling Telus customer service is always an experience, unfortunately more often than not a bad one. I have been on hold for 40 minutes and counting. You would think that the phone company would be capable of instituting a call back procedure rather than leaving their customers on hold for extended periods of time. I am trying to reach them because of their mistake, thanks Telus.

Telus is a monopoly with outrageous pricing. Once you have committed to them and they have you roped in the horror starts. Should you require any assistance whatsoever from billing to hardware questions or just general help you will not receive it. You will stay on hold for hours unit the call finally gets dropped. Should you be lucky enough to get through you will be speaking with someone who you can barely understand and does not have authorization to make the changes you require. They will then transfer you and the process with begin from the beginning. This is the same no matter which department from business, residential or mobile devices.

Small business owner. Telus consistently disrupts our business. Phones, internet, billing.... all aspects. Customer support is ridiculous. Zero compassion. Reading a script. Currently have no phones and I am losing money. They basically told me to sit and wait with zero support. I had to figure out how to forward phones to my Rogers cell phones myself.

Hello to the Telus team, I am writing this review for reasons of not receiving any service at all. I’ve call several times and of course waiting a long period of time on hold. When I finally get a representative they take all my information and redirect you to another department that in turn hangs up on you and have to start over again. When you finally get someone once again after +1 hrs waiting they offer you a discount for the services you were charged for and never receive. You make sure to ask them to keep the history in file and they say yes no worries. Later to realize you didn’t get your discount, the service is not fix for what you are paying for and you call back again and by surprise they don’t know what you’re talking about. Been with Telus for 10+ year. Why is the service this terrible now.

It's the worst customer service ever. I have been using cell phone services from many other service providers since many years but I haven't received such poor service from any other service provider. My customer relationship guy "Junaid **" doesn't pick up the call, does not call back and does not give solution to my problem.

In the week before Black Friday, I ordered internet, home phone, and cable services from Telus. For nearly two and a half months, I’ve been stuck in an endless loop of frustration, having to call over 10 times just to get my services activated. To this day, I’ve never received a confirmation email for the services I ordered, despite requesting it multiple times. However, I did receive a cable box promptly.

I am extremely dissatisfied with Telus customer service. The wait times are outrageously long, and when I finally do get through, the support is unhelpful. If I had a better option, I would cancel my contract immediately. I’ve had a relatively smooth experience with them when there were no issues, but as soon as something goes wrong, it turns into a nightmare. I will never use Telus again and strongly advise others to avoid their service.

I was an old ADT Customer for 30 years and since Telus has taken over ADT it has been one nightmare after another.

I'm amazed how poorly the customer service is handled. I have had erroneous TELUS charges on my credit card and I cannot get through to their billing or customer service department to have them reversed. Take your business elsewhere. I will be cancelling all 4 of my accounts with them.

Deplorable service and customer service is worse. I sat on the phone for over hr and got nowhere. Their representatives are pushy and very annoying. All I was trying to do was close my account because I have just signed up with Rodgers and got everything hooked yesterday. I told them this and all they did was ignore everything I told them. They also tried to get me to stay with them but I told them no. It took over an hr but I finally got what I wanted

I have a pay as you go plan, and when I try to make a local call I sometimes get a recording that says "long distance charges may apply". Because of this I will hang up. They gave me some long distance mins for six months. I still get the recording so I called customer service for help. This department is is poor because of the long wait times. I waited for 33 mins to speak to someone. She couldn't help me so she transferred my call to the escalation team. I waited for 47 mins and I hung up. The escalation team is not allowed to call anyone. If you hang up it's over. What a system. We need to bring in more competition.

As a shareholder I find the customer service abhorrent. The call center claims 15 minute delays to speak with a human. Try 90 minutes and counting. Defective equipment sent to replace other defective equipment. From my perspective it's time I drop my shares before a lawsuit for deceptive business practices is filed and I lose more in value.

Would be a 0 star if that was an option. They have the worst billing system. Their app and data from accounts do not match each other. The final bill we got said 0 device balance owing and that we had no contract, then to get a 260 dollar bill for a "device balance cancellation" of course when you cancel you have 0 access to your account so they can make up whatever they want. Paying my balance so it doesn't affect my credit rating, however I strongly encourage you to go elsewhere. Oh and I left because they wanted almost 95.00 plus tax a month and I could get better plan with Rogers for a little over 40 plus tax. No regrets, I will get that device balance back within 2 months due to my new plan cost. Have your one time payment and shove it.

I was offered a package line for 3 users and given me a good deal like $35 each plan for 40gb. The first sim was activated from my end and used it. But the 2 sim card was never used and activated. I did not continue the plan because they have horrible signal or connection. After switching to other service provider they have charged me a $ 700+ bill. It is really a scam thing. I tried calling them and they have confirmed that there is a mistake and will change for the usage only, but then after few months they keep giving me a bill with the same huge amount and even it's disconnected they still continue charging. Tried calling and really takes forever to connect and speak to someone. Everyone you will speak with, doesn't help and won't help you at all and will never have a solution. Never ever engage with this service provider. Not to recommend at all. In any form of their service, mobility and home internet. WORST!

The staff made one mistake and set up the wrong monthly plan for me, and charged me 99 dollars, I went to the store, and they said I could only call 611 to fix it, but I called customer service, which is terrible, they never pick up the call until you give up. Finally, they picked up my call but the result was back to the store again, then I backed to the store, they told me they could not do anything, and let me call customer service again!

Telus is the worse company I’ve ever dealt with. They should be sued into bankruptcy. Their CEO makes 20 million a year and they can’t be bothered to hire competent staff. They have cost my business thousands.

Terrible customer service. Often waiting 2-3 hours on the phone to get a hold of a representative. The automated system is difficult to use and often transfers you to the wrong department causing more delays. There is no accountability within the departments. Inconsistent pricing. Telus in store branches are also horrific to deal with. They only want to help if they can make a sale. They do not help with any account and maintenance related issues which is even more frustrating. I wish I could give them 0 stars!

I regret switching from Bell to Telus. From day one, they have failed to keep their promises. They assured us of specific pricing and services, but the bills have been much higher than expected, often with unexplained charges. On top of that, their customer service is a nightmare. I had to wait over 3.5 hours just to speak with someone about a billing issue. Even after finally reaching a representative, getting a resolution was frustrating and time-consuming. I feel misled and overcharged, and the lack of accountability from Telus is unacceptable. If you're considering switching to Telus, think twice! I wouldn’t recommend them based on my experience.

Customer service is not at all a priority. Waited a total 5 hrs in a total of 2 days to talk to anyone regarding my home security plan. Customer service representatives are not even in our country. You are not able to talk to any supervisors. Never will I go with any Telus products. I'm going to cancel all products with telus and one day another company buys them out.

The worst customer service ever, I had a question about my bill, in the office they at all not able to help, everything what I heard about my issue is "you have to call", so I have a question: for what you guys here in the office if you aren't able to resolve customer inquiry, for what office in the each mall? Next, you call and hear a recording, which tells you not to wait but to chat with the agent. I texted and still didn't get any response. And after I have been holding on to the line for 4 hours. It's nonsense for a company which offers such a service to have such low customer service. I spent half a day just to get an answer to a small question, why my bill was wrong calculated. Terrible.

I have had the worst customer service experience with Telus- not only have I been on hold with them for an hour and a half because no one can help me- but I don’t even have an account with them anymore and they have charged me for charges for a bill that I don’t even have, and have said that I have late charges for the same bill! I have been dealing with this nonsense for the last 4 months - and I will NEVER recommend Telus to anyone and make sure that I let everyone know about my experience with them - it has been the worst customer service I have ever experienced- and I am in the customer service business- which is supposed to be about making your customer happy?? I am not and will never be a Telus customer again.

I was being billed by Telus for a nonexisting account. After 3 hours and 3 representatives who said they couldn't help me because it was a loyalty service thing I was very frustrated. I'm not a customer of Telus and have never been one. I can't believe how difficult it is to contact a department to get rid of a billing problem that should not even exist. I really can't say enough bad things about the service at Telus. That is why I will never recommend them to anyone except maybe someone I don't really like. Terrible wait times to get told they can't help and then get cut off. Arggg.

Cannot not login anymore to Telus. Can't even discover what bill is. Blocked by telus security protocol (cloud fare), telus TV also does not work anymore. No access to people and ai is useless. If you want to waste many hours and get nowhere use Telus.

Very inferior equipment so my laptop pulls up all the surrounding internets but not the one for the house and the ** tech, who clearly had no clue what he was doing and was unskilled, claimed it was the laptop that had just been connected in a rural area with inferior internet, and 4 other houses. The internet on my desktop drops every few minutes. From boxing day to and including December 31, 2024 I tried to order an iphone 16 plus online and renew my expired contact. It brings up Iphone 16, not iphone 16 pro, each and every time so I have not been able to order on-line, Multiple calls made to customer service and sales, requests for a call back from a manager refused.

Signed up for a contract (minimum 2 years), got the manufacturer warranty (maximum 1 year). Phone has a battery problem after 1 year and 2 months, no external damage but won't charge. I go to the Telus kiosk at Fairview mall in Pointe-Claire Montreal and ask what I can do. They take the phone and charge me close to 500$ (without providing me a new phone). Furthermore, the second the phone is in their hands, they change from being nice to being rude. They do not inform me to go to a Samsung store to repair it, they do not inform me that the bill includes a complete cancellation of the contract (including the penalty charges) and this bill comes in RIGHT BEFORE CHRISTMAS.

For past 4 months I get text from Telus that my bill is ready & I no longer have pre payment set up. I pay the bill & call customers service about my pre payment set up. They assured me that my pre payment is saved. Telus customer service is not very bright. Only good thing is I only got 2 more months with Telus.

Handling customer questions & problems using AI is the absolute worst! Totally useless waste of time 🤬. Put me through to a live person already… AI is not intuitive enough to answer the simplest questions. “I did not understand… could you please rephrase the question?“ 👎🖕

I cancelled/closed my company’s commercial account a year ago. I went through all the proper protocols. Every month I receive an email telling me about my Telus statement and that the bill is due. I have contacted them several times. There is nothing due! The account t is closed! The stupid bill is for $0.00!!! Each time it is someone who says that the account was not shut down correctly by the last person who helped me. At what point is this harassment? That’s how I feel - harassed. I would be very Leary to EVER have a Telus account again. If you leave them, you will be hounded. If I could give 0 stars, I would have. In a day and age of such advanced technology, this should be easy. It was when things were pen and paper.

Let’s start by saying Telus has one of the worst customer service care I’ve ever experienced. Was a customer for over 25 years and over the last few years this company has given up on the customer constantly, overpriced products and limited quality and service had me leave for another provider. I always prepaid my bill and have a account credit of $268.54 when I left in September of 2024. It’s now December of 2024 am I’m still waiting for a refund… several attempts with customer service failed with nothing but excuses as to why they can’t refund my money…The checks in the mail seems to be their favourite excuse… I am in the process of submitting small claims court papers work for my money and will be asking for damages. Stay tuned.

I am reaching out to express some ongoing frustrations regarding the management of my Telus account. Please note that this is not a critique of Telus’s service rates but rather a request for assistance in resolving these issues. I have been a loyal Telus customer for 30–40 years, both personally and through my business entities. Over the years, I have invested significantly in Telus services, which is why I am quite surprised by the challenges I have faced in obtaining user-friendly support. Here is a summary of the situation:

On Oct. 2, I called Telus support because my internet speed was very slow to the point that not even the OptikTV would work. During the support call, they determined a tech was required to test the fiber and equipment and a visit was scheduled. At this time, I was told that if the problem was determined not to be related to the Telus equipment or fiber I would be charged $100. I agreed to this. Oct. 4, a tech arrives, determines there is a fault with two pieces of equipment and proceeds to replace them. During the process, the tech tells me I have unused Ethernet cables in my house that he could connect for a fee of $75. I accept this, sign the agreement, the work is performed, and the fee appears on my October bill as expected and agreed upon.

I called Telus customer service about my account. Bills are emailed to my name, my phone number is on file, my address, my driver's license, my SIN...all from when I set up this account 15+ years ago. They said they could not speak with me, only my son, who they have as the account holder (the person who created this account initially), could call. He's 22 now and would have been 6 years old when this account was created. My son has moved out and I had to call him at work to provide MY information for me to Telus. How screwed up is that? Two weeks prior I called with no issues...what happened in those two weeks? They made a clerical error!!!

Anytime you need help with anything they send you to their “AI virtual assistant” that does absolutely NOTHING except give you the run around. Been on hold at work for over an hour and a half trying to talk to a human. This company is the WORST for customer service. 10/10 don’t recommend.

When we purchased this home we ordered a home security system through ADT which was great! Telus took over from ADT and the service went down from there. Several outages and problems and now we don't even bother to try and bring it online. After I retired in 2022 I called Telus to cancel the service. The agent said my contract ran through December 2024 and there would be a substantial payout. I said I would continue on until the end of the contract and asked her to put a note on my file not to renew after December 2024. She said they would do that. In July, September and November of this year, I called Telus to ensure my home service was scheduled to be cancelled in December. They said yes. I called back in November to make once last check and the agent said he would make a note but to call back in early December just to ensure it was done.

Telus provided the worst sales support to upgrade our phone and plan. On hold for over 6 hrs today getting passed around from one dept to another. A little back ground here, my wife and I are a corporate mobile plan, the service and communications we have received over the past few years on a scale from 1 to 10, I would give it a -5 (where 1- bad and 10 is great). Today was the end of the line, when we attempted to upgrade our phones and plan, could not get in touch with the Corp provider for Telus, so we decided to call Telus and cancel our participation in he corporate plan and revert back to a Consumer Plan, where can go into any store that sells iPhones.

Wanted to upgrade 2 of our 4 mobility lines. They upgraded the wrong ones. On the phone for 4 hours while in the hospital getting chemo for leukemia. Called them 4 times. They do not care. Still not fixed. TERRIBLE SERVICE. Go elsewhere....

We have been a TELUS business client since 2014. We had a straightforward setup, three phone lines for elevator emergencies and all other security purposes, and internet access. Nothing changed for 10 years, and I deeply regret we did. Our IT guy pointed out that our internet was slow and recommended an upgrade. I contacted the TELUS service team in January, and the nightmare started. I had no clue that upgrading your internet was such a challenging task. On March 11th, the TELUS technician found his way to our business building. First, he didn't want to do the router exchange because he was confident the existing router wasn't from TELUS. After insisting on a closer look, he realized it was an older model. The joy of having high-speed internet settled quickly after realizing we no longer had remote access to our security system.

My recent experience with Telus has left me very frustrated and taken advantage of. Went into a local dealer to lease 4 new phones. I was taken back by the charge of $280 for activation fee for the 4 phones. We have been customers of Telus forever. I asked the sales tech about the fees and he said he couldn’t do anything about the fees but if I contacted the loyalty department they could do something about those fees especially if we have home services with them as well. Made sense to me….

They give lies as much as you want to sign with them. After the system doesn’t work properly you call them. They don’t know what they are doing. They send people over that speak little English. They come and go and then bring someone else after that they start charging extra for no reason. The prices went up. I don’t recommend them at all.

Uncompassionate Service and Poor Customer Support. ⭐☆☆☆☆. My experience with Telus Mobility has been nothing short of frustrating. It began when their customer service couldn't locate my account, claiming my number was linked to someone else. Despite my efforts to clarify the issue, I had to involve a salesperson from their Sunnyside Mall location to resolve this.

I was supposed to get $5 discount for each my lines and the client cares representative saying “even though my manager Accept the discount the customer care doesn’t honour.” This is the reply from him and I have all the screen shots of the conversation. The client care service person try to help but he’s also helpless.

Telus has the worse customer service. If you need service to your house be prepared to wait a while. You will be on hold for an hour trying to get through. When someone finally does answer it’s a person with no experience to determine where your call should be directed. We spoke to a technician and he was rude and would not trace the phone into the building to determine if it was even active. Then we were told we would have to pay for the technician to come out and repair the line. This was only a land line for our home connection. We had to go through complaints line to get someone to help us with our phone.. hopefully you don’t need assistance with any devices with Telus because you will spend hours on the phone before you get it fixed.

We have had nothing but issues with Telus. We moved and suddenly had a huge installation fee. That I was never informed about. I spent hours on the phone because the wait time is always at least 45 minutes and usually more. Then I changed my plan slightly with no new phones and they put me on a 2 year contract for no reason without telling me.

With this company for 5 and a half years and now all of a sudden getting double charges of over $900. They are "missing" payments I have proof of. Refuse to fix the bill. Cut off my services due to their mess up. DO NOT go with this company.

I am having internet modem issues. I asked for a service call and got the runaround. If you ask for a supervisor, then you are on hold for hours. Call centre in the Philippines is the problem as they don't want to deal with the main issues.

I have a business account with Telus for 2 years with 20 lines. There is one year left to the end of my contract. I made a deal at the beginning. I have been with them for a number of years, knowing when I open the first month bill it will be different, I asked them to email me the contract. First month, when I received the bill it was much higher than the contract. I called them and as you may know every time the call is made the period to get to the end it takes more than 45 minutes and sometimes 1 hour. They finally correct it, but for the last year more than four times they raised one or two individuals bill and I had to go through the same process to correct it. Last month my own was raised $25 monthly and when called they said this discount was for only one year. I don’t understand how could we have a one year contract and why they are acting this way. Anyhow, I am planning to leave Telus and recommend that don’t make any deal with this company.

Terrible wait times. Do not use Telus if you ever want to or need to speak to a real person. No shortage of Telus reps free to come knock on my door asking me to sign up with them but no one to take my call when I have a problem.

Terrible company. You're better off buying outright and going to food or some other proprietary company. Service is mediocre. Customer service is nonexistent. After being with Telus and Rogers, I've discovered that both are awful.

We have to restart the modem 100 times a month. When we talked to them about fixing the service or changing the bill to what it's worth it they laughed and tried to add extra money to try something else.

Telus has the worst service in NE Calgary. I don’t want to give even one star rating. It was a blunder when I was trapped in their net. Nobody listens your problem, solution is far away. We use phone when we are away from home or at work, but Telus never works there. Telus - Big Big scam.

This company is no longer a world class… This company is no longer a world class leader in mobile communications, service, or customer satisfaction. Have been with Telus for over 25yrs and will now be looking for a different supplier. Since they moved all their customer services to offshore agents who simply don’t understand when you try and discuss what should be simple issues with billing, mobility, travel plans etc they clearly no longer care about customer service, only their bottom line! Goodbye Telus!

They have cut my internet and TV twice this month, both times a 5pm so of course all the "smart "ones have gone home. They did all while trying to fix a problem which still exists. Stay away, STAY FAR AWAY!!

BRING IT BACK IS A TOTAL SCAM. They charged me $300 in July for my phone that wasn't supposed to be returned until August as part of the Bring it Back program. Nice that they charge you in advance, and then hold on to your refund money, but it got worse. Rather than spend $60 to return the phone live in the store (another money grab) I followed their online return process and returned the phone via their Canada Post process on August 2nd. On my September billing they only refunded me $50 for the phone claiming there was a problem with its condition. It was in pristine condition, and I packaged it so that nothing could happen to it unless Canada Post managed to back a truck over it.

Really need to work on customer service. On hold numerous days for over an hour and problems still not resolved. Terrible customer service and the internet is intermittent at best. Put in two service requests. One was cancelled and still haven't heard a response from the second. Get another provider for internet, run, run fast from Telus Terrible Service

Worst ever home security services. I had 2 years' contract and they didn’t do the service properly. Hence cancelled the services but they keep charging me the same amount after cancellation. Irritated and called customer service and support for 100 times and left messages and text messages. So far no one called me or solved the problem. Telus the worst customer service.

Almost 3 HOURS ON HOLD, and a PHYSICAL TRIP, and still no one could even comment on my issue, let alone help. Details: Waited on hold for an hour-15, was told I'd get a manager, was hung up on. Waited on hold 20 minutes, told to go to a physical location. Physical location told me to call. Waited on hold 17 minutes, call dropped. Waited on hold, told I'd get a manager, waited on hold the remainder of an hour, told I couldn't continue the call without an active account number.

Worst place ever. They have been billing me incorrectly for my business account, and the supervisor said he would fix it. It's been 2 weeks I have been emailing 3 diff people including supervisor Juan ** and Mildred and Jhon and no one is taking responsibility, responding to my continuous emails, and phone calls. I absolutely despise getting involved with Telus and their unprofessionalism. Do not do the mistake of taking your services from them. You will regret it eventually.

Telus tv and internet has been an absolute nightmare. So many issues. The new 4K digital box is junk. Their customer service is fairly easy to contact, but can’t fix my problems even though they promise to. They promise to call back and don’t! They lured me back a year ago on a 2-year contract by giving me a $400 dollar credit. I only lasted a year and baked and went back to Shaw/Rogers. Don’t ever consider Telus. I never will again!

I was billed $5K for canceling my phone plan because I was given phones I didn’t even want. They told me take them they’re free. Give them away if you like. I own all my phones and I am now being charged $5K for phones I never even wanted. They won’t return my emails on other billing matters. They did not disclose that I would have to return these phones and that they were part of a buy back. If I was told I would never have taken the phones. They sold me on a refurbished phone for one of my employees, never worked, by the time I had to straighten out they would not do anything. When I finally convinced them to do something they said in 5 business days I would hear back. Still waiting. I had to go and purchase a phone from Apple.

Telus has absolutely the worst service of any company I have ever dealt with in my life. Typically dealing with Telus results in multiple 2+ hour calls including over several months and repeating the same automated instructions e.g. reset your modem, before managing to get to a representative who suggest an upgrade to your service. New services don't work any better than old services. And they take months of calls back to Telus to try to get anything resolved. Order numbers provided by Telus don't work online or the Telus app so it always has to be done over the phone.

Telus doesn't care about their customers, so long as they can keep raking in cash by charging Canadians ridiculous fees while providing awful coverage/services. It doesn't matter who you go with in Canada, it's an oligopoly so the big 3 work in lock-step with each other to ensure that prices remain high. The CRTC does nothing to protect the rights of Canadians, and is controlled by ex-telco CEOs and executives.

It took some time. But they eventually got to correcting this problem where they were billing me for a phone line that I had never even used. I would give them 5/5 but it took them a long time to fix this, and during that time it negatively affected my credit report.

Telus sent me to collections when I never had their services installed. We had internet scheduled to be installed at the home but when the installer was onsite he wasn't able to move forward due to the improper lines outside the home. I cancelled the contract the following day. I continued to get billed so followed up with phone calls through customer support. I was told it was an error on their part and ensured that everything was corrected in their system. Bill after bill followed, I followed up with phone call after phone call. Each phone call we had to start the conversation over as the service was not showing as ever being cancelled and in Telus's system the internet was installed in the home. Hours of being on hold while the customer reps had to dig through the files to confirm I indeed did not receive internet services. I spoke to one of the managers on Sept 12th and he replied to me, 'it is what it is'.

It took me 30 minutes to just get the wrong agent after requesting a "call back" from a robot. 3 disconnects and re-requests later, I get a guy in Guatemala whose English is so bad, I had to phonetically spell Bermuda...as I was trying to add a calling plan. He couldn't help me because I am a business mobility phone person (be clear I logged in before requesting a call, so I SHOULD have been connected with someone who could help me). I've been on hold now for 40 minutes waiting for the "business" people to pick up. These people are BRUTAL. Can't do this online. And I have to endure this again to turn off the phone plan because it is perpetual until cancelled.

Fortunately I spoke to a manager (Jimmy), he resolved the problem right away and even phoned me back 2 hours after we spoke to let me know everything on my account was rectified. Thanks Jimmy!!!

This company does not care or realize how their customers are inconvenienced by having to go through their automated system and then wait on hold for endless hours only to be connected to the wrong department. By the time you get past the virtual assistant you are already irritated and then if you are lucky you can leave a number for a callback but that must be a random choice because sometimes you are put on hold to listen to their "music" over and over and wait for a human. Today I have been trying to communicate with someone for over 3 hours. Got through to a human about half hour ago, wrong department, transferred to another wrong department, transferred to French-speaking department, had to hang up. Now I get to enjoy their music again. Never again Telus!

How does a company switch plan without even speaking to you about it. Then I spent over 2 hours on the phone trying to resolve it and they completely ignored it. Home security system isn’t worth it either!

On September 8th at 9:55 AM, I contacted TELUS customer service regarding an issue with my bill. A week ago, an agent informed me that I would need to pay $600, but when I checked again, the amount had increased to $700. I spoke with an agent named Alexia, and when I explained the situation, she rudely accused me of lying and insisted that there was no record of the previous conversation. She even told me, "You can go and do whatever you want," which I found highly unprofessional and disrespectful.

Absolutely worse company. Just called them 3 times. Each time put on long hold and eventually disconnected. They are communication company and you can’t even talk to them clearly. The Rep are clueless and just waste your time pretending to help and they disconnect the call. Terrible. I thought Bell was bad until I dealt with Telus.

They messed up my bill 3 times in the past few months…. My second line SPECIFICALLY has NO DATA…. And the data keeps turning back on the phone…. There should be no access to data on that line whatsoever, after the third time they charged me, they said, I HAVE TO PAY TO HAVE DATA TURNED OFF NOW!!!! Straight up CRIMINALS!!!! Switching as soon as I am back home!

The future is certainly not friendly. The store tells me with promotion no connection fee. Get the bill and connection fee is charged. Went back to the store, salesperson admits he made a mistake and calls TELUS to have it corrected. TELUS Refuses to credit the charges. It’s one company and should be one team but they do not own up or take responsibility as a team.. TELUS made their own employee look bad in front of a customer. Going to look elsewhere.

The worst company there is! Took a device on the bring it back program and they sent me a bill to settle. I brought the phone in store and they would not accept it as apparently they already sent me a bill. No communication was sent to me prior, no text, no email. The manager Krista at Avalon Mall St. John’s, NL then told me she can’t call customer service and I can’t use the store phones. No customer service skill or training. After calling customer service, they wanted me to pay the bill and they would trade phone for far less than my bill amount. They are tricksters, I would not recommend them. Save yourself the stress! Their customer service also do not pick up, hours on end waiting. Best of luck!

I had a problem with one of my TELUS lines. A landline. I phoned about the problem to get a robot that could not help me or even transfer me to a person. Phoned another TELUS number this time 611. Talked to a customer service agent after a 20 minute wait. She then transferred me to a technician. Again on hold this time for an hour. Save yourself the aggravation and shop elsewhere.

I’ve had Telus mobility for 20+ years. Today I received a call offering me a 35% discount on my upcoming bill. I asked what the catch was, told “no catch”. I then asked if my current cell phone payments were completed. Telus representative said “yes” then said “I have good news for you, you can receive a new iPhone 15 as part of the promotion”. I declined, I don’t want an upgrade. Then I was told the offer for 35% discount could not be given to me. How does that work??!! I asked for the promotion to be emailed to me so I could review everything in writing. Was told that wasn’t possible and now I’m not eligible for the discount. What a slimy sale tactic. Disgusting business practices. Telus is as corrupt as our government.

FRAUD SERVICE. I was not happy with my plan and canceled it within a 15 days trial. So, no need to pay for anything from the email confirmed on 13 May 2024. On 05 May 2024, the salesman name ** in Telus from the store address: 951 64 Ave NE #103, Calgary, AB T2E 7Y8. ** Offered me the plan as highlighted in the attached pic. Printed on 05 May, With the price is $56.12 monthly per phone plan. However, on the agreement it is said that it costs $80 monthly per phone plan and there is no information of the discount. He said because Telus has never given customers a discount in written agreement. but they will give the discount on the bill. I did trust you.

Had been a customer with Telus for more than 13+ years. Had all services including mobility with them. Recently switched over to Rogers because I would be paying 50% less monthly on my bills. After switching I called Telus to ask them about my reward points I had accumulated over the years (valued at $300). The representative told me I would have 90 after after account closure to redeem my points. Turns out that was false information and ever since my account got closed, I was unable to retrieve any of my reward points.

These people are just liars. Never take their sales calls. Once they sell you, their support team will never back you and they will send you 4 times the committed bill. Please stay away from them at any cost!!!

I have been Telus Customer since 11 years. Whenever I call them they keep me on hold for long time and first verification will go and then the agent will transfer to another specialized team or loyalty team and again the verification will go in the loop. Each and every step it takes hours together. This very bad service. Each time calling take me minimum two hours to maximum 3 or 4 hours. This is very very unfortunate and regrettable. Most of the times, the agent will promise you that he/she will call you next day with a scheduled time. But never you will receive the call. They break the promise. It makes me to call them again, the wait time will go in a loop or cyclic order. This concludes worst service from Telus.

Don’t waste your time and money for this organization. They will charge you every time for the services which you didn’t even know exist. The customer service are lying and everyone is changing the information which they providing each time you are calling.

Updated on 09/13/2024: They all said the same thing: that TELUS would not charge me at all. Even Mr. ** (the Sales) says, there will be no charge for the first 15 days to try the device (Smart Hub). It was not waiting for 15 days. I called him again the next day after being delivered, to cancel the service since this device can't be used at my cafe, as the really poor signal in our area. What we need is a landline instead. All of TELUS CS assured me would not get any charge! And TELUS never email anything until today, Sep 12, saying my bill is overdue! Despite of the amount they charged, this is so unprofessional to be happened by a big company like TELUS. I asked all of them from July till today, how to return the device. They all said TELUS will send me an email of the airway bill stating where to deliver it back, which I haven't received anything.

I’ve been having Internet, Landline and Optik TV issues with Telus for at least couple of years. The customer support for this company is based outside of the country and communications and comprehension issues plus trying to resolve the issues have been very challenging and they never put you through to your local support instead they’ve closed my file a few times pretending the issues were fixed! Eg. I’ve been having issues with outbound international calls since last October. I’ve been calling Telus almost on a weekly basis, it is now August 2024 and I’m still getting the runaround. Why can’t someone local in Burnaby, pay a visit to my home to get this resolved. I’m just so fed up with this company!! I know a lot of companies want to save money and outsource but at what cost?

I do not know where to start from but they are the worst company I have ever come across. Complete rip off of people’s money and very unemotional customer care service agents who always give different information on the same inquiry being asked.

My God. This company is the worst service provider on the face of the earth. A Campbell's Soup can and a string works better. Their Optic TV doesn't work. Their cell phone coverage is awful. I have fought with them constantly and they do nothing to help. I'm ripping out their crap, dropping it at their door and taking them to small claims court for fraud.

Telus is the worst company out there; they are money crazed and only teach their staff to sell, sell, sell. They lie to get your business and then say you should have read everything before you signed. Don’t trust them.

I have been a Telus customer for over 15 years. Recently their upgrades with ai and self support are absolutely atrocious. With all my services I pay about 5k a year to telus and I have to deal incompetent AI chat and unhelpful employees when I finally do get through to a real person. I don't recommend telus to anyone. As soon as my contract is up I am canceling all services and I will seek out alternatives. On top of that you do not get offered anything for being a loyal customer for 15 years. It's a goddamn rip off money vs services isn't worth it. On top of that I have an S23 Ultra and constantly being told slow internet while in the city on their towers. This place is trash.

I can't reiterate enough how extremely BAD Telus customer service is in every arena! I was 'forced' to buy Telus products as Telus bought out Vivint Security and I continued as my plan was still through them. Right from the start, I was having mistakes, billing errors, impossible time talking to someone who could fix the issue without first being transferred 2-3 times and waiting on hold each time! Freaking ridiculous... I won't even go into details about my Telus mobility account and the convoluted website/support there. This company has no clue. If at all possible, DO NOT support/buy Telus services.

I want to express my deep dissatisfaction with the service I have received from Telus. My recent experiences have been nothing short of frustrating and disappointing. Firstly, the discrepancies between what is offered over the phone and the actual services provided are unacceptable. I was promised specific features and pricing that were not reflected in my bill. This level of misinformation is misleading and unprofessional.

I'm moving my home internet service to my new home address. My options are to A) Sign a new agreement, locking in for 24 months from new contract date, or B) Go "month-to-month", effectively ending my promotional pricing that I SIGNED ON FOR in my current contract. In addition, if I don't sign a new agreement, then its considered a termination and I will be charged an early cancellation fee!! For the duration of my current contract 13 months, I will be charged $195 early cancellation. In summary, I'm being forced to sign a new agreement for 2 years, or else be charged $195 penalty AND lose the promotional pricing. After the horrible experience with Telus while moving my Home Security services the last time I moved, I hate Telus with every fiber of my being and I will NEVER sign a new contract with them.

Very bad experience but check other reviews.....nuff said. Don't be foolish with their sales rep and promises. They tell you whatever you wanna hear to switch but after when is not happening....they ignore you. Fraud business

The worse company, quality of equipment and services to deal with! I am now on hold for 2 plus hours attempting to have issues resolved. This has NOT been the first time. In addition to billing issues (3 calls), 3 of 4 cable boxes require replacement for the 3rd time, truly unbelievable. There are in addition, boosters on every floor and still issues! I have been in this house LESS THAN ONE YEAR! It is inexcusable and INSULTING, Telus can conduct themselves in this manner and get away with it. They provide CRAP EQUIPMENT with no service, everything is self serve.

Telus TV services in the White Rock area do not work at all. They're a horrible company to deal with. We've used Telus for many years. When we upgraded to the new system we had nothing but problems for months. Lots of technical support came out to try to fix the issues but could not. I paid my final bill and received another $9.60 in charges. Now I can't pay it and I've been on hold for over 3 hours trying to make a payment and cannot. Do not go to Telus. They are the worst company to deal with for TV services.

Telus is the absolute worst. Their "bring it back program" is horrendous, and while it may save you a few dollars a month, at the end of the lease you will either have to bring back the phone, which takes many phone calls and hours at customer service and then you have to package it and ship it yourself or buy it from them at an inflated cost. I couldn't afford to buy the phone at the inflated cost, and I told customer service that, and they said I could get a brand new phone for $2.97/month and the plan would $80/month. Like most people I can't be without a phone, and since I the other phone had been deactivated so I could mail it, I said yes. I just received my first bill and it was $275!! There are numerous hidden activation and service charges. If I had known they were going charge so much, I would have bought out the phone. When my contract is done, I will NEVER EVER use them again.

I switched from Shaw to Telus. Huge mistake. One of the worst customer and technical support service I have ever seen in 20 years. Since the installation, there times technician have been called (in less than two weeks) and as I’m writing these lines, I have no internet service. Stay away from this crappy service.

I been wanting twice for 1 hour to be able to call customer service, finally I spoke for 30 seconds to Mellek and call disconnected again. After 22 years with Telus definitely will go to another company

Rated 1 out of 5 stars. I'd give zero stars but this won't let… I'd give zero stars but this won't let me. I have a business plan, Canada-US-Mexico. Phone works for a few seconds then says I'm not registered on network. Tried every setting, tried restarting phone. Stuck in Mexico, with no phone or data. Lost money because I couldn't access email to show receipt for a tour. Customer service doesn't care, couldn't reach except by Facebook and they send me on an endless loop. My advice: avoid Telus. There is no Customer service if you have a business account. Very, very, very upset that I'm out $550USD for the tour they wouldn't let me on (vacation in Mexico) because I couldn't access my emailed receipt, can't make or receive calls. Only able to access web via wifi now that I'm back at resort. This is the WORST Customer I've EVER experienced.

The internet speeds in my 2 bedroom condo through Telus is trash. It frequently drops to ~0.15 mbps download speeds (tested through multiple sites). Despite having wifi boosters in each bedroom and the router in the living room, it is still rare that there is a good wifi signal. There has been several attempts to contact Telus and have them come and fix it, but they have been no help. I would not recommend using Telus.

Telus employee fraudulently signed me up for services I refused (email thread supporting this). Despite telling multiple Telus employees (and attempting to send image of email thread to Telus which I was directed to send to an email address that was bounced back for being 'full') Telus ultimately sent the bill to collections. Fortunately, it's under my business name and will have no impact on my credit. Next time Telus sees me it will be in court.

I would put zero stars if I could. Telus overcharged us for years, claiming that they had certain quality of internet when it was never installed in our area! We left Telus for 2 years and decided to go back based on promotion pricing. Since installation (6 days ago) we have not have the Optik TV. Countless calls to the support center have failed to help, desperate being told this was a Telus issue. Final straw was that on the 6th call, after waiting 45 mins while the representative investigation, I was asked for detailed information to run a credit check to properly set up the TV. Worst customer experience. We will never be going back to Telus.

I got the 5G service phone network, but seems like it was worse than 2G. Had no network at home or at work place. Every other place the phone will try finding network, with no use. I had 100GB data for use, but could hardly use any of it as there was little to no network anywhere in Calgary.

Read this before purchasing any services from TELUS. I constantly encounter lies from Telus. They lie to make more money, and I feel deceived and am an unhappy customer. Let's start with the fact that I connected to 1 gigabit internet for $65 at the Telus store in Cross Iron Mall. The salesgirl said that she couldn't just give me the internet for $65; I needed to also sign up for a home phone and Optic TV. She said that I could cancel these services within a month and keep only the internet for $65 without any problems. If I didn't cancel, I would pay $105 per month for everything. This was lie #1.


Telus is without question one of the worst companies operating in the telecom space today. If this company were selling stocks the 'label' for them would be a bucket shop and they would have been shut down decades ago by regulators. Alas, they are one of the many Canadian oligopolies that continue to operate despite abysmal customer service. As per my comment above, when you need to set up new services this company is on you like white on rice. Their retail stores are there to sell you services, but good luck trying to cancel any... Their representatives are painfully honest in telling you they sell, they do not buy! Their salespeople use rapid-fire, technical speak, punctuated by 'great offers' to sign you up for services you never intended to get in the first place.

Telus owes me a large credit for an overpayment I made on my account and after 3 months of promises "the cheque is in the mail". I am now being told that there is an error with the payment I made back in January and that they are unable to refund my credit balance. Won't tell me what the error is, but it came out of my account and I have their own statement showing the payment was applied to my account so having a very difficult time understanding where the error is. They just keep saying to go to my financial institution and have the payment reversed by them. Customer service does NOT exist at Telus. They do not "resolve" any issues but fabricate weak excuses and push you onto the banking system. Will be cancelling my account as soon as the credit balance is used up.

I am having great difficulty getting in touch with any of the Telus Reps. Long waits on hold, difficulty trying to access the Telus Agents. The Telus automated system is not working very well, one has to ask 10-15 times for a Telus Agent and even so, this will be very difficult. I have also had a great deal of difficulty finding current Telus phone numbers to call the various departments. I contacted my local Telus Store in BC and was shocked to find out that my local store is unable to assist with any billing or tech support issues. Back when we were under BC Tel we use to be able to go into a store and speak with someone for assistance in resolving an issue. It would appear that Telus would rather not be involved in resolving any issues and customer service for customers have become last on their list.

Very unprofessional and uninformed customer service reps. Incompetent management. No resolution skills. Service is non existent and will no try to resolve anything even when they have no proof. Loyalty means nothing. First time 2 yr customer and it will be the last. I actually had better service in terms of resolution with the other telecom companies than with Telus. Plus the service is so slow in certain areas of the Kawartha region. 2 more month contract then I am free from the worst company ever Telus. Please read all the Telus reviews before deciding. I wish I would have. Management won't even call you back.

Telus has taken the liberty to not close my account as requested multiple times and continues to bill me for services not rendered as I no longer have and Telus devices. When asked to close the account, they demand that I call and will not accept digital correspondence. When requested over the phone to close the account, I am hung up on or told the account is closed... yet they keep billing me. The decline in professionalism has been disheartening.

Hi everyone, I am sharing my story in a few different sites in order to make sure people are aware of what could happen. When we moved to our first house, a Telus representative came to our door as they were moving service to the area and offered promotions and deal packages. Though due to it being our first house, and with car thefts and robberies on the rise. We took the package for a security system. The package was offered as 2 cell phone lines, and security system which offered discounts due to the promotion.

We had a rep came to our front door and promised a great deal on home internet, tv and cell phone plans, a better price compared to Rogers/Shaw by more than 30%. Once we agreed to it and got moved to Telus, we received the bill two weeks later that had nothing to do with our agreement. 3 times more than what we were paying with Rogers. I had to spend, so far, 5 hours on the phone without success trying to fix it. Customer service don't even recognize the street agents offering service for them, and after hours of speaking on the phone and transferring your call from agent to agent, nobody understands your concern and seem to do anything to help.

March 2024 payment was mis-applied to 1 of 2 accounts. Called to have the proper payments allocated to each account in March. After speaking to 3 different departments and the matter being transferred to a 4th department, the best they could do was transfer the credit on the one account over to the other account. Not at all satisfactory for something that should have been a simple fix. Nevermind the challenges dealing with Telus if you live or have an office in a rural area where the phones go down frequently. And I had to call them 3 or 4 times to have a phone cancelled because they just kept billing us each month. No one seems to have any authority to do even the simplest tasks. Clearly customer service is NOT a priority with Telus.

We’ve now had the system in our home for 35 months and in that 35 months we’ve had three total weeks of effective and non-problem service. We are locked in, of course to them But wish we had never locked in. We did get the $2000 worth of product and added another 3000 to the original. System is overpriced. Defective. It doesn’t have good communication among the item and 2600 square-foot house that shouldn’t have a problem with such a basic thing components communicating each other.

April 30 2024. Telus received my phone on February 27. Telus is still charging me for the phone they received. Telus stores won’t send phones out from stores. They make you drive to a Purolator and pay for shipping products to protect their phone.

A 20 year TELUS customer going to SHAW. TELUS reps say they take notes, but don't take notes. TELUS is going downhill. This has to be the worst service from TELUS yet. It's gotten worse and worse. Unfulfilled promises. Poor retention department. Good-Bye TELUS Hello SHAW!

From bill #1 which was super confusing and higher than I understood it to be continued on to bad connections that were not compensated for to the end of contract disappointment. I will never get into a Telus mobility contract again. The bring it back fee seems criminal and a built in scam in a supposedly reputable company.

Horrible service from talking to customer service to having a technician come to fix your problem. I will be looking for a different company if I can considering Telus is a monopoly in Canada. This company needs to go. I have been with Telus home phone since 1977 and now they can’t seem to fix my phone line. If I could I would give this company no stars.

Find another provider. Vancouver Island location. The price is twice more than usual for a service 5 times worse than usual. The download speed was okay, the upload was less than horrible, and the cancellation was a pain in **s. Maybe Shaw is better.

An agent calls you to offer you a "deal" on a smartphone at $35.09/month (taxes included), he even sends an email with the price list. Later on, when you have access to your first bill, the total is $146.81 ($60. connection fee + $65. monthly fee -plus taxes)!!! I had to jump through hoops to cancel my account; these people are crooks, stay away.

I've been a loyal, paying customer for close to 10 years. Since customer service was outsourced overseas, the service is garbage. No one keeps notes, you’re on hold forever and get a constant runaround. It’s extremely unprofessional to be talking to a customer while your dog is parking or child is crying. I’m very disappointed.

Too many hidden fees and horrible service and signal. I’m going back to Bell telecom. Talk to them about their promotion, everything is great on phone conversations. They said they going to waive the activation fees but my first bill I have pre-activation fees for the sim and another activation fees to use the line.

The worst customer services ever. On call for 2 hours, not a single solution. My account is not updated and they are transferring me from one department to other and take 10 min every time to verify the identity. Learn how to deal with your customers! My business is suffering because of your Telus! Switching all my accounts to new provider.

I do not have any other option than to go with Telus and in my area, Telus 150 is the best internet I can get. Without a contract, I could pay $200 a month or lock myself in to a $160/ month, 2 year contract as long as I take the Telus TV box to boot. I couldn’t pass this amazing deal up of course and locked in for two years. In order to try the Telus box however, I need to log into to my Telus account to set up the box. I chose to pass this silly step and stick with the smart tv that already has my favourite apps and I am already logged into. The box now sits there collecting dust without being used. Thanks for the great deal Telus, but lower your carbon footprint and keep your silly device.

I spent one hour and 57 minutes over the phone with Telus loyal customer service and didn’t resolve anything. They suggested to send a technician to check why my 1 gigabyte internet only has download less than 380, but they never mentioned they would charge me $150 for the check up. I was asking to be transferred to a manager about the long wait, Laura called me back and she said she would call me back after her investigation, but she never did which was over a week ago. I am so frustrated and disappointed with their customer poor service. I am thinking of switching now.

Please stop sending your agents to people's door. Just had the worst, the most annoying experience ever with a person who wouldn't leave my doorstep after I told him at least 5 times I'm not interested. Next time I see TELUS agent in front of my house, I will call the police!

Customer for 20 plus years. Worst service over all accounts from business to personal, absolute loser of a company. Lost records. Did not add accounts to billing sites. Cannot process most simple tasks. Do yourself a favour and go to someone else.

I had two serves with Telus back in 2018. I moved one of the services at location not serviced by them. I closed the account and returned all equipments. Asked for my final bill on the account and settled it. I continued using the other account till 2021 again moved to where telus doesn't service. The closing account process was repeated. On March 19th I received a call from collection agency about balance on an account from 2019 demanding payment or it will be reported credit bureau. I spent over an hour trying to make sense as to where this balance appeared. I was told they emailed me.

We were talked into getting a return after use cell phone from Telus. We cancelled our service because Telus mobility is horrible, constant upcharges and terrible customer service. We called telus and were told they would send a return box for us to mail back with the cell phone. Well that was 3 months ago, 7 calls later after being told "it's on the way". Do we now find out they don't send return boxes?? What?? they keep trying to charge us over $500 all from their error Customer service just constantly lies to customers This is terrible and will NEVER use telus for anything

Cancelled Service two months ago and still getting billed for either the Bring it back device which I already returned or Interest or something. Cannot call Telus easily because of their stupid automatic bot system they have. I had a lot of other issues previously as getting charged for local calls when on a nationwide calling plan. They refunded me the charges but skipped on the taxes which were like $1-2 and I ignored that. Their customer service is horrible as well. Whenever you call them they are trying to find stupid excuses and no explanation. The calls go overseas and when I request them to transfer the calls locally, the experience is not any better. Had no issues with TELUS ever before and the service went from 100 to 0 in 2023.

Telus is a horrendous company to deal with. They want you to log into MyTelus. The login NEVER works, and there is a link to send you a password reset to your email. So, you click on it and click send and you never receive an email, and on and on the cycle goes. A company I dealt with for security sold out to this company. I personally would never do service with them, and as soon as I can get my security hooked up with someone else.... Bye Bye.

My phone broke and I was told it was 3 weeks for repair even though I had been paying for the protection plan. I sent the phone in, they kept it and said I owed them nothing. Once I moved companies they charged me for the phone they kept. After 25 of loyalty you are nothing but a cash grab for them.

I used to take Fido connection for my cell phone with $55 plan a month. Two months ago one poor student came to my home for door to door service for Telus in a snow rainy day. I felt sympathetic and I took Telus phone connection for $60 plan with 100 GB and 1000 minutes free call to India. Today I got a bill for $1412.32 to pay by March 8. Don’t take this kind of services. They are cheating the customers. I called the customer care and they gave a discount of $500. I am going to sue against this cheating company. Tomorrow you may be a victim. Be careful Telus.

It is absolutely astounding how incompetent Telus staff are. When you call customer service, it is always very loud in the background. You are constantly repeating yourself and spelling out common words for representatives. They will continuously tell you that your poor service is anything but. I have called back three times over the past three days, each time I was on the call almost an hour. The most recent call got disconnected at 35 minutes. I was told I would get a call back in 15 minutes, that was 3 days ago. And every time I call, I have to repeat myself as no notes are ever taken. If you are looking be pissed on and told it is rain sign up for Telus now!

It was not only slow and long but seems to be dealing with a bunch of inexperienced people in different areas. It was the worst service I have ever dealt with. I have called in to put a request for a cancellation on my plan at the end of January due to moving. As soon as I hang up with the woman I spoke to, she immediately cancelled my plan. Thus I wasn’t able to watch my TV or use my cellphone or internet for the next 11 days. This wasn’t the end yet, the next day, I received an email saying my plan has partially changed. OMG, I really don’t understand why a simple request like this seem so difficult for them to understand after repeating several times what I want to do. I am not sure why these people are hired. I am just so pissed and disappointed with their services.

I phoned Telus one day and ask to have Crave added to my TV plan...My bill went from $190.00 to $250.00 REALLY....I phoned back a few months later and ask to drop Crave (both times when I phoned I was speaking to a person from the Philipines whose dialect was not Canadian English). I had a very hard time understanding him and had to ask him to repeat what he had said...REALLY...The wait time to actually talk to someone from Telus is up to 60 minutes...

Terrible customer service. I scheduled a call back at 5:30 pm. Koodoo asked me to switch to a 5G network two days ago. Since then, I am unable to receive any text messages with an attachment. Koodoo representative transferred me to Telus Tech Support in the Philippines. The guy kept putting me on hold, me on hold. After 3 hours, of many unsuccessful attempts, he just hung up on me. I was on the phone with a Telus Technician for over 3 years when he decided to hang up on me because he couldn't resolve my issue. I am going to look for another phone carrier for sure. We have 18 people who are with Koodoo so they will be losing 18 customers.

Worst service ever. Would never, ever recommend Telus. We have no internet. It's been 12 hours since we set up. We had to do the set up ourselves. Or else they charge us for each box? Stay with Rogers, stay with Shaw. Telus sucks. I'm really sorry. We even changed it. I am ready to go back to Rogers. Anyone else's thinking of Telus run. Would never recommend this service to anyone. Will be canceling a service we didn't even get to use. Terrible company.

I would like to echo everything that has been said about Telus. Signing up with them is the worst thing I ever did. Hours of waiting on the phone, Getting shunted around from person to person. They sent a technician to repair their equipment who was very rude, talked on his phone all the time and never told us what the problem was. For this, Telus charged me $150 to repair their faulty equipment. Did I mention that I had only had this service for one year! When I called they reversed the charge. Now I have another problem- the system basically is not working. They can send a technician and maybe charge me again. Or they can give me an upgrade without finding out what the problem is. For this, I have to sign a new contract. Since Telus has failed to provide the service I signed up for, they should release me from my contract without a penalty.

Absolutely HATE dealing with TELUS, yes I'm using the word Hate. They are impossible to get a hold with the stupid automated system. When you finally get through it will take hours off of your life that you can never get back. Take forever for the nitwit on the other end to do something and you're lucky if they do it right the first time. It's just the worst company ever and one wishes they had never been involved with them in any way shape or form. And thank you don't need any propaganda crap thrown at me while I'm on hold FOREVER.

I called business customer services of Telus business. The staff started making excuses and I talked with supervisor the supervisor is worst. I missed several calls and Telus still not providing new cell. Worst company.

It is unfortunate that I choose Telus for my business. I called them on Jan 13, they mentioned they will send the device in 3-5 days. I waited for 10 days, nothing received! Then I called them again. I was referred to different departments, then shifted to a department where the phone was ringing for 30 minutes with no response! I called again, waited for 1 hr. I was promised that my device will be sent with 24-48 hrs. I waited for 72 hrs, no one called! I called again today. I waited in the line 1 hr and 20 minutes. I was told that I referred to Fraud department!!! My credit score is excellent. I provided my credit card information. I have very well respected job. I don’t know who should be accused of fraudulent!

January 23, 2024. I used my internet in the morning until I had to leave at 7:30 am. Returned at 9:00 and the internet and TV service are gone on both my computer and phone. They both say connected. I took my electronics to my girlfriend's house - everything works, not my equipment. I phone the 888-811-2323 for internet and home phone service. I get a woman who wastes 5 minutes assuring me that I am not alone in my frustration etc etc etc. She says these problems are sometimes solved by upgrading the download speed so she will check and see. I say, "not interested, I just want my internet fixed." She says, "OK pull the power cord off the modem and wait 30sec." I do again, having already disabled the modem several times. She ask permission to find help. She comes back and outlines a plan for a few dollars more with twice the download speed. I reiterate I am not interested in another plan.

Telus bills me 450/ month and cuts me off of service when not paid in full. I paid 500 on 2024/Jan/18 as I was promised of I did. I'd regain service same night but after I paid they told me I'll get my service in 5 days after paying the amount. They asked me to use a credit card to double pay. When I told them I don't have a cc they hung up on me. After calling back for a third to ask where to bill my missed hours (I use my phone for work), I received attitude and was told "not our problem".

Switched over from Vivint (Telus purchased), and have had a nightmare experience in dealing with TELUS. The product offering is lacking, sensors were not hooked up to main panel, had a major scare on CO2 sensor alarm (installed essentially on top of furnace), TELUS tech also advised you do not need CO2 sensors near bedrooms (furnace company doing maintenance on furnace had to hold back their laughter, as to Telus's incompetence). After discussing with Telus, they did come back and install the CO2 sensor upstairs, but tried to pass back a $150 jack installation charge to my bill. The experience with 4 service folks coming out in less than six months to deal with the original install, has caused me to no longer to consider TELUS at all, and will at some point be cutting my internet, and will no longer move over three mobility accounts to TELUS (switched over to get TELUS smart security, to take advantage of the bundle feature).

I recently signed up for service on the Black Friday sale Nov 2023. I am reviewing January 11/2024. The cost of service is $50 a month more than contract and I was supposed to get a 55” tv as part of the deal and a month and a half later no tv and am unable to contact a human in Canada to deal with overcharges on bill for tv and internet. No response on the tv either. Wish I had just stayed with other guys.

They change my bill every month. No additional usage. Continually have to go through the gong show, hours wasted on the phone, then credits, then they do it again. VERY inconsistent and not accurate or reliable service. Hours trying to get through on the phone. Of course if you ‘lie’ and say, you are a new customer or interested in new services you get someone immediately. Perhaps on commission? ..But existing customers get trapped. Absolutely terrible and sneaky with their billing.

Have to call them to correct the bill every single month. Have 3 lines with Telus. Already paid off one line, second one, 24 months contract ended last year. Still getting the bill for the paid lines. So frustrating to call them every time.

So the person I Dealt with was Excellent. As far as transfers and Phone Conversations. Texts this was reviewed and shared. This is unacceptable and personally I have nothing to hide. But this puts people on the spot and will compromise their well-being. I overheard a representative laughing about my past interactions. I am aware of gossip mongers as well I am well versed with the Art of war by Sun Tzu. An example is giving your opponent a false Target to illustrate their weaknesses. Some people need to get lives of their own. Fodder for gossip. I have many. Be aware of what you are doing and whom you are harming. I am vengeful and will not Forget. And am willing to come back 10 to 20 years later. Or maybe 1 Day. I cherish my friends and those that I care about that have treated me well. If anyone is interested in History. Research Friesans. It is not Just a story with modern Day what’s his name? Chronicles of Riddick.

After 17 MONTHS of experiencing these problems, and after getting furious and ready to cancel the service, they agreed to send a technician at no cost. The guy was VERY nice and after 5 minutes discovered that the system was never installed properly, the TELUS installers had "forgotten" to PLUG the automation hub, so obviously it would never work. He proceeded to plug it in (instant solution) and he also changed the batteries for the lock (he asked me if I had batteries but I was short of one so he put in some he had in his van).

7 years I have been a loyal customer of Telus and after purchasing the new iPhone my trust and respect for Telus has gone out the window. No one there seems to know how to do their job properly. I was told the current contract was waived and I had 60 days to purchase a new phone and when contacting Telus I’m told that the contract is still there and that I can’t get a new phone 'cause the old contract was never removed, what kind of idiotic Mickey Mouse show does Telus run. I’m tired of this. I’m gonna start shopping around.

Took my S21 in to upgrade to a S23 and they factory reset my phone and lost all of my personal data. Customer service offered horrible compensation, nothing to match the damage they did by losing all of my data permanently.

Telus solved the issue but I had to phone them many times and it took a long time for me to resolve the issue overall. That being said I am willing to forgive and forget and I am glad that the issue is solved. Thank you Telus.

In August of 2023 a Telus sales rep knocked on our door to try to sell us on moving 3 of my company cell phone lines to them. The Telus fast talking sales rep., Tyler **, provided pricing which to date (Dec 2023) Telus has refused to honour - not even close. Tyler ** had promised upfront that I would never have to call customer service and that he would handle any issues or disagreements. Their first bill was over 10 times the quoted amount. Next bills were getting closer to the quoted amounts but I have still paid over $230 too much. ** claimed Telus would send a gift card in that amount which I have not received. He claims he would "try" to have them resend it - again nothing. Now they are pushing for past due payments which I will not pay until or unless the promised credit or gift card appear. In short, I should have read these reviews before signing with Telus. If you think Bell or Rogers are bad, think again. Telus reviews are 84% one star and getting worse all the time. Good luck!

Had extra charges of $300 added to my bill without authorization. Tried to contact them for over a month to get help! Online robots no help. Telus app no help. Telephone 611 robots no help! Finally found a human. Tried to silence me with $60 cr. I am so out of this company. They suck!