Telus Reviews

Telus charges is inconsistent. At first will offer a good deal to make your account lower or to price match Koodoo what has to offer. After was has compromised on the phone found out that, additional 2 lines were added to my current account then, they sent me a contract. Very frustrating.

This company is not the same as the previous ADT provider. It extremely difficult to just reach a live person due to issues with their answering service which is completely voice controlled and will not allow phone digit control. The voice system is extremely frustrating as it is not user friendly and I cannot understand why customers are putting up with this lack of service. Also they increased the rates with no notification and there is no official number for loyalty customers after more than 25 years of paying on time each month! When you call, the person who answers is often working from home and is sometimes obviously waking up from sleeping when they answer the phone! In addition to all this, I learned today there is no manager available to escalate concerns to and if you are promised a call back from a manager it is actually untrue, as I have been told this today.

I was a client with Telus for 20 years and finally grew tired of always having to call them for promotions. They love to give people that have never spent a dime with them a great deal but they never call existing clients to offer them a deal. I decided to switch providers and when I returned my phone they charged me an extra $400 as they missed adding the returned phone on my account. I got a hold of a Telus rep and they told me it was taken care of and all I owed was $37.49... which I paid. 4 months later I get a call from a collection agency saying that I owed Telus $400! After numerous calls with Telus, that I was on hold for about an hour each time! Finally this was taken off my Credit Score. NEVER will I use Telus again!

This place is absolutely horrible. Lied to. Even called them out to review the “quality control recorded calls” to confirm my allegations…. Would not do of course. I would not recommend Telus to anyone. Bye telus. Never again.

I have Telus tv service via satellite as I live in a rural area. My tv was “glitching”, kind of jumpy. The first tech I spoke with (after the obligatory chat bot took about 30 minutes to figure out I wanted to speak to someone live) told me basically to unplug the tv and the receiver box, wait a few minutes and then turn it on. The glitching stopped! For about half an hour. The next tech (the following day) told me I needed a new receiver and arranged to send it. This was after about 45 minutes of troubleshooting and things. Said to just unplug and plug in every time it glitched until the receiver arrived.

Terrible service.. that's all I can say.. They doubled my bills of my business telephone and then when we reached out about the issue they cut off the wrong telephone number.. They cut off the number that we are currently using in business.. They compromised our business.. Very terrible….

This company does not honor their contracts. Absolutely worst company I have ever dealt with. Why have a contract when they can increase randomly whenever they want but want full contract amount if you want to cancel services.

Every time I try to contact Telus, it turns into nightmare. I have never experienced more disrespect from any company. The virtual assistant is leading you nowhere, customer representatives do not take call after you have been on hold for hours, hanging up is normal, no managers to address the issue, etc. In the era of inclusiveness and respect to everyone, this mistreatment should NOT BE ALLOWED.

Worst company ever, I don't know how they stay in business that long. Worse and most expensive plans from all the Canadian companies, false advertisement, non disclosure of important facts. I will never deal with this people again.

Entered into a contract with Telus. Mid stream they decided to change my billing amount as I didn't qualify for some discount anymore. They admitted it was their mistake but instead of living up to their error they decided to alter my contract payment. You can always judge a company not by what mistakes they make but how they deal with it after the fact. Shame on you Telus, you have a poor way of taking accountability for your mistakes.

I know most of the telecommunication companies have challenges but Telus has left everyone behind. In the misleading world, I think Telus tops it. Customer service is more like you are hitting your head on the wall. Sold me a two year plan on home security which turned out to be a 5 year plan. My mistake was I took there word for it and didn’t read the agreement properly. Product wise, their stuff is obsolete and breaks down frequently. Very bad experience so far.

Took 1 year to fix the billing issues. They always say wait for next cycle, and next cycle comes then bill is not fixed, then wait another cycle and so on. Customer service is not great either. Internet problems are not fixed on purpose sometimes in order to upgrade.

Addressing Telus billing is an absolute pain! Bought home security plan and had to return it due to issues with the camera and thereafter started my ordeal! I spoke to 2 managers (one's name is Raqhail) both in 2 separate countries who have notes to confirm the cancellation with nil charges is effective. Despite receiving cancellation and equipment return confirmation within the 30 days grace period on Feb 22, 2025, I have received a bill for $231 on March 18, 2025.

Had been a Telus customer for home security for many years. Hardware began to beep continuously. After exhaustive attempt to reach Telus, they informed me that they wanted to update their system at the cost of $1200. I advised him to come home and dismantle the system and stop the annoying beeping. They refused. I had to pull out the wires myself. I also booted them out of my office for an $800 bill when they had initially quoted $110 estimate. Do not use Telus.

Hi, I canceled my subscription with Telus on 01/31/25 and returned the internet equipment. They were supposed to refund me at least half of my monthly payment, but instead, they continue to charge me and send me invoices. They have confirmed multiple times that my subscription was successfully canceled and that I should receive a refund within 10 business days. However, it’s been almost two months, and today I received another invoice. This feels like fraud and theft from customers. I will never recommend Telus services, as they have incompetent staff and poor customer service.

They told me 56 hours to even look at why my internet was down after 3 hours on the phone and most of this time on hold. With people in the household in University and others working from home, this was unacceptable. I am paying them a good deal of money and look forward to when my contract with them expires in a year and I can get reasonable service with another provider.

This company is unbelievable. First, you talk to a robot with no brain cells. She keeps asking the same questions over and over. Then you finally get to talk to a person. They send out a service rep scheduled between 5-7 pm. Instead, they come in the middle of my zoom meeting at 3 pm. They can't repair the broken land line connection because I am on a zoom call. So I rebook. They try to call me before the second service appointment on a phone line that was disconnected 3 1/2 years ago. Hello? Then they try to call me on the phone line that isn't working. Double hello? That is a special kind of stupid. We were both home for the service call. The service report said that he came to the door but nobody was home. But the door was open and he never even rang the bell. I am so done with Telus!

We had our security system with Telus. After my husband passed I wanted to change our account info to my info. They insisted that in order to do that I needed to open a new account and upgrade the system. I wanted to keep the existing system as I did not want to incur more expenses but they would not budge so I cancelled everything. Would never deal with this company again

Telus is downright crap. I have all of their service (a friend of mine is a telus rep) but can not get customer service. I have a problem with my home service and my business mobility that I have tried to resolve for the last 10 days. Been promised 3 call backs to solve and never got one. Have spent a total of 3 hours on phone with no joy. I have a ticket number, but when I call back, I quote the number and then have to start all over with the problems. Either the CS person can't read or there is nothing in the ticket.

I have been with Telus for 15 years. And my contact is up in may with my phone and I will never ever get anything with telus, last year I got home security with them and they put me though hell because they don't want to cancel my contact, every time I call to cancel they keep for 2 hours on the phone so I will hang up, then it's all these ** people who could never help. I don't ever want anything that' said telus.

What is really really sad is when you are already a customer and you go into a Telus store in the Kildonan place mall and there is absolutely no one there and you ask if they could switch a sim card over onto a new phone and said, "Sure. For $25.00." I was shocked. You are already paying a premium for Telus and they want another $25.00 to switch Sim cards to another phone. WOW! I rated them 1 only because there is nothing lower! Well all I can say is as soon as I can I will be moving providers. What a Greedy thing to do with an existing customer!

So, I need to cancel my Telus service due to the fact that I have to leave the country to look after my mother who is dying. Telus is going to charge me $15/month for canceling my "contract" for basic cable and basic internet. I have been a client of telus for over 25 years and through no fault of my own I have to care for a dying parent and telus, huge billion dollar corporation is trying to get an extra $300 out of me. It's absolutely despicable! If I were you, I would NOT use telus AT ALL!

Travelled abroad, turned off E Sim on phone and bought a local Sim card. Telus still charged easy roaming fee every day!!! Complete scam. They would not reverse charges even though I had screenshots proving Telus data, calls and messages were turned off.

My internet service with Telus was 51$ per month, for the last 2 years +, never changed anything, and this January I was billed 160$, an increase of 110$. I called to dispute the charges. They said there is nothing they can do to A. Compensate me for the previous month and B. Offer me a similar rate. I just simply canceled. I am actually embarrassed to tell people I was a Telus customer. If I could give 0 stars I would.

As an RBC client, a promotional link popped up when I accessed my bank account showing TELUS MOBILITY comes up with an exclusive offer for RBC's business clients. I just clicked the link to see what they had to offer. Later, I received a phone call from TELUS Mobility Sales rep Rondel **. The discussion went on for a month via phone, text messages and emails. Finally, I moved my two cell phone lines from my current provider to TELUS Mobility in the 3rd week of December 2024. But, the sales rep Rondel **royally screwed my order by sending wrong devices to a wrong address. I struggled hard to resolve this.

Telus has been charging me for 4 months for security services I don't have. I just spent 3 hours 58 minutes on the phone for them to fix it. I haven't received the email that they said I would confirming it is fixed but the loyalty customer service was kind enough to repeat 5 times that they are waiving the cancelation fee for a service I don't have. If you are thinking of moving from shaw, don't. Telus is even worse!!

Since January, when Telus installed a new front-end security to their system, I am unable to see or download my monthly home services or monthly bills. They tell me to switch off my VPN. Why? Nord is one of the biggest VPN providers in North America. Telus should be able to handle it. They also can't handle interaction with Cox Communications' internet. Again, why? Cox is one of the biggest cable companies in the US. They should be able to handle them as well. Telus are charging me late fees for something that is their fault, not mine. I have spoken to a number of people at Telus, they have been unable to help, have logged tickets and promised return phone calls, which have not happened. Telus - you caused the problem, you fix it!

For the last 4-5 months I been having to call Telus about my billing. I am getting charged more than what I agreed on. I been told different things from each different person I speak with. They added something that I didn't agree to pay. I was told that I wouldn't get charged for it and that it was already in my plan. Now I'm told that they are charging me a extra 50.00. Top it off they are trying to charge me between 200-300 and month. It's getting pretty ridiculous. I hate calling every month.

Tech no showed for a booked appointment for a problem with our hardware. No call, no text to say they weren’t coming. I wasted 9 hours waiting for them. And they have the audacity to threaten people with a $175 bill if the CUSTOMER is not there. They should have to pay me $175 for wasting my day when I have other things to do.

Called customer service. "Estimated wait time is one hour". And they don't offer call back option. Do they think we have so much free time to sit and wait??? Sorry but I personally don't have have time nor patience, Terrible!

This is my Second review. This company sucks. Their wifi is super slow. Their boosters do nothing and what company needs boosters anyway. I can't even call my friend or play Fortnite with them. The wifi turns off every 10 minutes then turns back on then when I install things they only download at slow speeds because the company suck and their wifi suck. When I'm ready I'm taking this company down myself

They canceled my account and installation for no reason. My account registration never worked, the app never worked, so SUPPORT didn't exist. Their Chat AI is as useless as the people running this company. Abhorrent service before I even had service. I will not be contacting them to try again, because this is a pretty good reflection on what I could look forward to as a customer. Bullet dodged, but don't put yourself in front of the next bullet - find another provider.

I am Telus business connect customer. It's been been 5 days I am trying to resolve one issue. I am being transfer from telus mobility to business connect and they transfer me back to mobilty. Don't know what's going on but they can't resolve simple issue.

Bad network and services. Had a terrible experience when my cell network was not working on highway and outskirts of urban areas. Even tried contacting the service provider. No response at first. Later calls back and no help provided.

Will be cancelling my service with Telus ADT. Dealt with ADT for 9 years. 1 service call. Great service. Dealt with Telus ADT for the last 8 years because Telus bought ADT. If the technician would have shown up yesterday it would have been the 10th service call in the last 8 years..

Absolute nightmare. I am quite certain, after spending over SIX HOURS on multiple phone calls being transferred around to multiple offshore agents that this was designed as a new form of first world torture. The offshore agents have no problem lying to you about pricing or call-backs when they encounter problems. I was initially lied to regarding needing internet services so my mother in law in long term care could have TV. Technician came to install the internet but after 3 hours was not able to do so... he also spent over an hour on hold with TELUS trying to resolve the issue! Then he tells me that it's possible for her to have cable with no internet. All of the wiring was already set up. He literally told me that Telus probably lied about needing internet to up sell me.

I don't even want to give this company one star as I feel they don't even deserve that. I have been so screwed over by them. I have cell phones, internet and an unwanted security system I was told was basically included free. What they don't tell you. Is the days you wait on hold trying to talk to humans. Then on top of that. You get separate bills to pay. So you think you're paying off your monthly bill when in fact you are not. You're only paying for one service! Then when you want to cancel. You get to sit on hold for days listening to the same horrific music you've already had the displeasure of having to hear for days. Most traumatizing experience of my life. Highly do not recommend. Wish I had checked reviews instead of allowing myself to be swindled by their door-to-door salesmen. Awful awful company. Not one good thing to say about this putrid place. Run away now!!!!

Terrible service, terrible people, and lies and deception from the management team. On the phone with him for over an hour and still no resolution. All they do is talking in circles. So frustrating to deal with. Lack of professionalism is beyond belief and then all it is is excuses excuses.

I could go on a very very long rant here. Long story short.....from being on hold for 8 hours trying to get a human. To eating +/- 1000$ because their system and my phone weren't communicating only to be told "we don't talk to 3rd parties" to dropping phone calls. The two week wait times for service calls to "diagnose/misdiagnose" an issue. To a "contractor" sent to diagnose a problem waiting on hold for over two hours and leaving at the end of the day with NO ANSWER FROM HQ. I guess I should feel better knowing that Telus treat their contractors AND customers with the same level of disdain Suffice to say...,before I send these ring pieces any money directly again. I will send up smoke signals during the day, beat drums at night and send text messages via notes strapped to a moose's **. Absolutely inept company on EVERY level except billing

Just moved back to Blairmore AB. I wanted to use my grandfather's phone number as mine. I made sure no one was using it. Then I called to transfer that number to my mobility. Telus said no can do unless I use it as a land line. Once I own the land line they would program it to be my mobility number. I asked how much? Telus said 50 bucks and the phone was 30. I waited for my land line guy to come and boom I have a land line. No grandpa's phone. He said it was a temporary phone number for 48 hours. A week later I call back to find out why I do not have my sentimental phone number. Wouldn't it be cool to answer your grandpa's phone 47 years after he passed away. I digress. Telus said Shaw owns the phone number. I have to contact Shaw to find out information to transfer it to my land line. What? I paid 100 bucks to Telus to get me at the very least a land line with my grand father's number and now I have to do the leg work. I am at a loss.

Having same issues as others, phone their accounts, which are in Manila, Philippines, cancelled Internet/phone, a year previous, and told all accounts cleared. Nothing owing, received no confirmation e-mails from them, this after 3 calls a year ago, got a response 01/21/25, that I still owed money and account frozen. On 02/15/25, told me to go to local outlet, with Drivers license, and see what could be done. They only sell phones, no administration/account, this time they shut acct. down, and havn't received any, as before confirmation e-mail, this the 4th time was told in Alberta, that in Ontario. After I move I will be given landline service for $1 a year, only problem, no service outlet here, just retail.

I had Telus internet in 2023. I cancel it because I was moving and no longer needed it. I paid the final bill. I even phoned them to confirm my payment and to see if there were any other debts that I owed and if I needed to return any product. The lady confirmed and assured me I no longer had any debts with Telus and the products stayed at that residence. 1.5years later I had a hit on my credit from Telus for an "unpaid charge" and ,of course, Telus had zero information when I phoned. And it wasn't a collections scam either. Will never use Telus again.

I purchased a mobile plus a plan from TELUS on boxing day. Today is 20th of Feb 2025 and after almost 2 months I have not received it. I have been calling the customer service more than 10 times over the past 7 weeks. After waiting for 60-80 minutes the answer to me was "you have to be patient, it is in progress". This is not bad, this is awful. I found TELUS unorganized and irresponsible. Last time I buy anything from TELUS.

I do not recommend Telus to anyone. I had issues. Lots of issues. Lots of problems with call CENTRE. They’re unaware of their products and services. Also, local Telus customer service is also are no help. There were over charge on my account. Couldn’t fix it for past three months. Stressing out.

After a long long Telus. I called them to discuss my outrageous bill. It is more than doubled. I called them and waited almost 2 hours on the phone. I hung up and thought my time is almost important. I going to go with Shaw. Bye bye.

Extremely disappointed in Telus Customer Service. I have had a Telus Home Security issue for the past 4 months with no resolution. Telus Customer Service management have approved the refund for the false alarm charges however they can't get any response from the "Back Office" for approval to pay! Their equipment failed and they won't take accountability. I would not recommend this company for Home Security. Look at all your options before considering this company and be prepared to be frustrated!!!

These guys lie and can’t back up what they promised.. Trying to get a hold of the sales person who promised.. Disappear and keep pushing onto a 3rd world agent who doesn’t understand… They keep over billing me.. and not providing the service I want especially outside of Canada.. This is been going on for 2 years and 34 agents nothing has approved.. been here for 22 years. And keeps getting worse and worse.. especially business lines with 8 lines I’ll will be leaving and reporting them to the Better Business Bureau.

Comes door knocking on a stat holiday when I am enjoying my day off at home. Rang my door bell once. We ignored it thinking it's amazon delivery. Wouldn’t give up and rang my bell again for second time. Got me annoyed to answer the door to see what's the importance? Telus guy telling me they doing some upgrades and saying our Telus contract with promotion and expired trying to push me to sign and lock in for another 2 years. Got tired of them ruining my holiday and told them we don’t like door knocking and we will check online ourselves and shut the door trying to resume peace in what I was doing before their interruption.

If I could rate ZERO STARS I WOULD. How many times do I need to call these guys for one issue? 6 times so far. Like my time isn't very valuable. Telus, I have a life you know. Renew, get two new Optik boxes, they never shipped them - call #2. oh wait, they shipped during the strike-never got them - call #3. Then they ship one but not two boxes. Call #4. Then they charge me for that box. Call #5. Like seriously!

Extremely horrible company to deal with. Do yourself a favour, do not stoop to Telus services. This company is only interested in payment. Corporate greed absolutely out ways customer service. When it comes to any form of assistance, be sure to pack a lunch. Your ordeal is sure to be more than a time- consuming experience, excruciatingly frustrating and inaccurate to say the least. Like walking into IKEA. The left hand doesn't know what the left hand, or right hand is doing. If you don't take my review seriously, GOOD LUCK! You'll be regretfully sorry. Up there with worst of the worst of the worst and I'm being kind. I would have given it a -5 star, but that wasn't an option.

DON'T SWITCH TO TELUS! We did and regret it. We were charged $500 for installation, and when I try to talk to someone, I don't get a call back or they say the office is closed. I'm planning to switch back to Rogers/Shaw. What a scam.

I signed a contract with TELUS on 20DEC2024 for Internet and Security system and had it cancelled on 31DEC2024 and returned their equipment on 02JAN2025. However their affiliate KOODO has been charging service charges although I did not used their services for even 1 minute. Despite repeated email and telephonic calls money charged to my credit card has not been returned. Now their affiliate is saying that I should have contacted them for the cancellation. Although TELUS provided me the PR number against which the equipment was returned through Canada Post.

My Painful Experience with Telus – Dishonest Practices & Poor Management. Based on my experience, Telus customer service lacks integrity and misleads customers without accountability. They lure customers in with promises, only to charge unreasonable fees, completely disregarding verbal and even written confirmations.

So I’ve been a Telus customer since ‘82 (agt). In august of 2024 I find out my account was fraud and I had paid over $2000 to Telus that was to be returned. It’s now February 2025. I have yet to receive a current bill or any sort of closure to this nightmare…instead I have now been cut off from ALL SERVICES for the 4th time since August and they cut me off at midnight two nights ago, I was on the phone yesterday for no word of a lie up to 4 1/2 hours, seven different agents, a manager and still I sit without my phone.

Telus is a tremendous waste of time, as a customer of 30 years. I have been lied to and lost now over 100 hours of my time, being overcharged for services and lost much patience. I was excited that my company was growing, so I brought multiple new staffers to my Telus plan. From Rogers and From Bell - should get a porting discount of 20% +; I bought three new phones, 2 new iWatches, and 2 cellular iPads, adding it to our other iWatches & iPads = a multiunit discount. I purchased business wifi = $20 off per line; I purchased a business connect = a further discount. Agreeing to a contract that stated I was to be billed $275/mo. Spending many hours on the phone with the agent, making sure that all details were correct.

Absolute horrible customer service. They switched us from ADT and it's been downhill from there. Our monitor service wasn't working, then they tried telling us we needed to change our whole system at our cost. We have been paying months for now service/ alarms. We cancelled our service and they are still trying to charge us. PLEASE FIND ANOTHER COMPANY. BE WARNED!

I contact to transfer business security system. It been 1 month … Called them 100 times … Fill the form many times…. When I’m calling them asking same questions. The girl I spoke to don't know if she doesn’t understand or they just sitting there and saying sorry all the time… What can I do with sorry if you're not solving my problem… Seriously wasting time… People are not free calling you everyday guys… When I'm asking talk to the manager then keep saying they call you in 24 hours then nobody call… They actually not care for customers … I'm so tired dealing with them…

Last August my cellphone contract was fished with Telus Mobility. I changed service providers because of a better offer. Since that time Telus has tried charging me for a cellphone I did not have. Which took over two months for them to fix and remove from billing after countless phone calls and hours of being stuck on hold, passed from one customer service representative to the next. I have been called constantly sometimes multiple times a day and at all hours by their sales department. I’ve asked nicely and even not so nicely to stop calling. I’ve tried blocking the phone numbers, I am at a loss on how to get them to stop.

Do not under any circumstance sign up for anything with Telus! For 2 years now I get 1 to 10 calls a day from Telus, from different numbers, trying to sell me promotions. As soon as you say, "No thank you, and please take me off your call list," they hang up, and call again a couple hours later. I have blocked every number, and every time they call back from a new number. I get these harassing calls from Telus from 7am until 9pm. I've called Telus customer service line to let them know and they literally laugh about it. Claim they've put me on a no call list, and the marketing harassment continues.

I will never choose Telus ever again. I am even pushing my own company to switch to another cell provider. I had an issue with them regarding their trade-in program. I could have sold my phone for double of what they paid me, but I was misled by their salesperson. I tried to reverse everything and now I am stuck with this horrible company.

I was charged for the internet service that I do not have for past year and when I realized that they are charging me, on December 09/2024 after taking with their customer service for more than 87 minutes the issue was solved and I was told that there is no more charges. That being said I got a phone call today from collection agency that I owe money to Telus and my account was send to them for collection for the services that I do not have and already dealt with.

I advise my family and friends to not go with Telus. My cable and home security have not been working for the past week and when the tech came to address the issues, he just fixed the wifi and called it quits. When asked why he simply said we need to book multiple appointments for the cable and home security even though I was told by customer support that the tech would fix everything. The billing is out of hands as well. I had a $130 extra in services that I have not added. Just a very bad experience overall.

Here are some reasons to avoid Telus at all costs:

Unfortunately Telus' service is expensive and the customer services is bad. Contacting them takes a very long time, then even when I talk to them to cancel the service, I have to talk to them several times to make sure that they cancelled it. However, the bill still comes every month after cancelled the service. I do not recommend this company to anyone.

Our Telus experience has been terrible! Signed up for services end of Nov. Tech arrived and explained after installation to expect ‘really slow’ internet compared to what he had previously, even though we didn’t downgrade it. TV boxes didn’t arrive on time either even though our billing cycle was set to start (how do you bill someone for services they can’t use?) After 24hrs, we simply decided to cancel and look elsewhere. I called, cancelled and was guaranteed I would not be billed. A month later I received a bill (for services I had long ago cancelled). I called and was assured it was their error, it had been corrected and I did not owe them money. I thought that was the end of it. A month later I received another bill…this time with late fees! So I called again, explained what was going on and was again reassured they had cleared the balance and all was good and I would receive a confirmation email. Email never came.

So I need to get this story out there and I need help spreading the word. I cancelled my Telus services because my bill doubled once my contract needed and no one contacted us to renew. I called on Jan 12 thinking that if I cancelled before Jan 17 then I wouldn’t owe anything for January. I spoke to a person and after confirming that they couldn’t match prices to Shaw I confirmed again the date I would have to cancel in order to not owe anything. I then signed a new contract starting Jan 16 with Shaw. Called TELUS again to confirm that I didn’t owe anything and that the bill that is 309$ would be cancelled off. The agent told me yes my services would be cut off Jan 22 and I asked that my billing date was the 17th that I wouldn’t owe anything. The agent confirmed.

Don't use Telus if you have any other option. Optic TV has gone to crap. Losing best stations. Making changes to themes without advising customers. Two (2) hour wait to reach customer service. Always problems with internet service.

I have been trying to get through to them for days. I am put on hold each time for longer than an hour at which time I have to hang up waiting so long. My first call I waited and got thru, had the tech help me with Telus Optik TV. It worked for a day and then failed. I am trying to reach them again and they just don't answer. I called the Telus store to see how to get a new box and he said I have to just keep calling. He said he is bombarded with complaints. Why do we not allow more competition in our country!!!

Terrible terrible customer service. 3 months ago called to upgrade my internet service. Appointment was set, technician never arrived. Waited all day. No one came. Called the next day. Was told there was no record of appointment, and that an error had occurred which prevented the appointment from being created, was told error has been fixed but now it would be 2 months until I could get an appointment. 2 months go by I decided I better call to confirm appointment has been set, only to be told they have no record of appointment being made and that an error in their system had prevented them from making the appointment.

I want to share my frustrating experience with Telus Business Connect. I registered my business with them, and honestly, it feels like nobody in their team actually understands this department. Every time I need help, I’m bounced around from one department to another—sometimes for over two hours. Each time, I have to explain my issue from scratch, only to be told, ‘Oh, we need to transfer you again.’ It’s exhausting!

Dear Consumers: Avoid Telus like the plaque. I put my services on seasonal hold in October and have spent many hours on hold on five separate occasions over the past few months getting it corrected to the amount that they agreed to. Each time they say it is fixed and the next bill comes and it is the same. Do they not know that their customers have better things to do with their time. When my contract comes up, I will be cancelling my service. Maybe they should spend some of their advertising monies on improving their customer service.

Offered a price via their loyalty. Kept overcharging me and now won’t honor what they offered even though it’s recorded!! Missed the Black Friday and the boxing week deals now also but they don’t care.

They hire people who don't speak English to understand. Their waiting times while they make millions off of us is deplorable. You are the worst customer service ever. Bullies. They making people very mad and angry.

Calling Telus customer service is always an experience, unfortunately more often than not a bad one. I have been on hold for 40 minutes and counting. You would think that the phone company would be capable of instituting a call back procedure rather than leaving their customers on hold for extended periods of time. I am trying to reach them because of their mistake, thanks Telus.

Telus is a monopoly with outrageous pricing. Once you have committed to them and they have you roped in the horror starts. Should you require any assistance whatsoever from billing to hardware questions or just general help you will not receive it. You will stay on hold for hours unit the call finally gets dropped. Should you be lucky enough to get through you will be speaking with someone who you can barely understand and does not have authorization to make the changes you require. They will then transfer you and the process with begin from the beginning. This is the same no matter which department from business, residential or mobile devices.

Small business owner. Telus consistently disrupts our business. Phones, internet, billing.... all aspects. Customer support is ridiculous. Zero compassion. Reading a script. Currently have no phones and I am losing money. They basically told me to sit and wait with zero support. I had to figure out how to forward phones to my Rogers cell phones myself.

Hello to the Telus team, I am writing this review for reasons of not receiving any service at all. I’ve call several times and of course waiting a long period of time on hold. When I finally get a representative they take all my information and redirect you to another department that in turn hangs up on you and have to start over again. When you finally get someone once again after +1 hrs waiting they offer you a discount for the services you were charged for and never receive. You make sure to ask them to keep the history in file and they say yes no worries. Later to realize you didn’t get your discount, the service is not fix for what you are paying for and you call back again and by surprise they don’t know what you’re talking about. Been with Telus for 10+ year. Why is the service this terrible now.

It's the worst customer service ever. I have been using cell phone services from many other service providers since many years but I haven't received such poor service from any other service provider. My customer relationship guy "Junaid **" doesn't pick up the call, does not call back and does not give solution to my problem.

In the week before Black Friday, I ordered internet, home phone, and cable services from Telus. For nearly two and a half months, I’ve been stuck in an endless loop of frustration, having to call over 10 times just to get my services activated. To this day, I’ve never received a confirmation email for the services I ordered, despite requesting it multiple times. However, I did receive a cable box promptly.

I am extremely dissatisfied with Telus customer service. The wait times are outrageously long, and when I finally do get through, the support is unhelpful. If I had a better option, I would cancel my contract immediately. I’ve had a relatively smooth experience with them when there were no issues, but as soon as something goes wrong, it turns into a nightmare. I will never use Telus again and strongly advise others to avoid their service.

I was an old ADT Customer for 30 years and since Telus has taken over ADT it has been one nightmare after another.

I'm amazed how poorly the customer service is handled. I have had erroneous TELUS charges on my credit card and I cannot get through to their billing or customer service department to have them reversed. Take your business elsewhere. I will be cancelling all 4 of my accounts with them.

Deplorable service and customer service is worse. I sat on the phone for over hr and got nowhere. Their representatives are pushy and very annoying. All I was trying to do was close my account because I have just signed up with Rodgers and got everything hooked yesterday. I told them this and all they did was ignore everything I told them. They also tried to get me to stay with them but I told them no. It took over an hr but I finally got what I wanted

I have a pay as you go plan, and when I try to make a local call I sometimes get a recording that says "long distance charges may apply". Because of this I will hang up. They gave me some long distance mins for six months. I still get the recording so I called customer service for help. This department is is poor because of the long wait times. I waited for 33 mins to speak to someone. She couldn't help me so she transferred my call to the escalation team. I waited for 47 mins and I hung up. The escalation team is not allowed to call anyone. If you hang up it's over. What a system. We need to bring in more competition.

As a shareholder I find the customer service abhorrent. The call center claims 15 minute delays to speak with a human. Try 90 minutes and counting. Defective equipment sent to replace other defective equipment. From my perspective it's time I drop my shares before a lawsuit for deceptive business practices is filed and I lose more in value.

Would be a 0 star if that was an option. They have the worst billing system. Their app and data from accounts do not match each other. The final bill we got said 0 device balance owing and that we had no contract, then to get a 260 dollar bill for a "device balance cancellation" of course when you cancel you have 0 access to your account so they can make up whatever they want. Paying my balance so it doesn't affect my credit rating, however I strongly encourage you to go elsewhere. Oh and I left because they wanted almost 95.00 plus tax a month and I could get better plan with Rogers for a little over 40 plus tax. No regrets, I will get that device balance back within 2 months due to my new plan cost. Have your one time payment and shove it.

I was offered a package line for 3 users and given me a good deal like $35 each plan for 40gb. The first sim was activated from my end and used it. But the 2 sim card was never used and activated. I did not continue the plan because they have horrible signal or connection. After switching to other service provider they have charged me a $ 700+ bill. It is really a scam thing. I tried calling them and they have confirmed that there is a mistake and will change for the usage only, but then after few months they keep giving me a bill with the same huge amount and even it's disconnected they still continue charging. Tried calling and really takes forever to connect and speak to someone. Everyone you will speak with, doesn't help and won't help you at all and will never have a solution. Never ever engage with this service provider. Not to recommend at all. In any form of their service, mobility and home internet. WORST!

The staff made one mistake and set up the wrong monthly plan for me, and charged me 99 dollars, I went to the store, and they said I could only call 611 to fix it, but I called customer service, which is terrible, they never pick up the call until you give up. Finally, they picked up my call but the result was back to the store again, then I backed to the store, they told me they could not do anything, and let me call customer service again!

Telus is the worse company I’ve ever dealt with. They should be sued into bankruptcy. Their CEO makes 20 million a year and they can’t be bothered to hire competent staff. They have cost my business thousands.

Terrible customer service. Often waiting 2-3 hours on the phone to get a hold of a representative. The automated system is difficult to use and often transfers you to the wrong department causing more delays. There is no accountability within the departments. Inconsistent pricing. Telus in store branches are also horrific to deal with. They only want to help if they can make a sale. They do not help with any account and maintenance related issues which is even more frustrating. I wish I could give them 0 stars!

I regret switching from Bell to Telus. From day one, they have failed to keep their promises. They assured us of specific pricing and services, but the bills have been much higher than expected, often with unexplained charges. On top of that, their customer service is a nightmare. I had to wait over 3.5 hours just to speak with someone about a billing issue. Even after finally reaching a representative, getting a resolution was frustrating and time-consuming. I feel misled and overcharged, and the lack of accountability from Telus is unacceptable. If you're considering switching to Telus, think twice! I wouldn’t recommend them based on my experience.

Customer service is not at all a priority. Waited a total 5 hrs in a total of 2 days to talk to anyone regarding my home security plan. Customer service representatives are not even in our country. You are not able to talk to any supervisors. Never will I go with any Telus products. I'm going to cancel all products with telus and one day another company buys them out.

The worst customer service ever, I had a question about my bill, in the office they at all not able to help, everything what I heard about my issue is "you have to call", so I have a question: for what you guys here in the office if you aren't able to resolve customer inquiry, for what office in the each mall? Next, you call and hear a recording, which tells you not to wait but to chat with the agent. I texted and still didn't get any response. And after I have been holding on to the line for 4 hours. It's nonsense for a company which offers such a service to have such low customer service. I spent half a day just to get an answer to a small question, why my bill was wrong calculated. Terrible.

I have had the worst customer service experience with Telus- not only have I been on hold with them for an hour and a half because no one can help me- but I don’t even have an account with them anymore and they have charged me for charges for a bill that I don’t even have, and have said that I have late charges for the same bill! I have been dealing with this nonsense for the last 4 months - and I will NEVER recommend Telus to anyone and make sure that I let everyone know about my experience with them - it has been the worst customer service I have ever experienced- and I am in the customer service business- which is supposed to be about making your customer happy?? I am not and will never be a Telus customer again.

I was being billed by Telus for a nonexisting account. After 3 hours and 3 representatives who said they couldn't help me because it was a loyalty service thing I was very frustrated. I'm not a customer of Telus and have never been one. I can't believe how difficult it is to contact a department to get rid of a billing problem that should not even exist. I really can't say enough bad things about the service at Telus. That is why I will never recommend them to anyone except maybe someone I don't really like. Terrible wait times to get told they can't help and then get cut off. Arggg.

Cannot not login anymore to Telus. Can't even discover what bill is. Blocked by telus security protocol (cloud fare), telus TV also does not work anymore. No access to people and ai is useless. If you want to waste many hours and get nowhere use Telus.

Very inferior equipment so my laptop pulls up all the surrounding internets but not the one for the house and the ** tech, who clearly had no clue what he was doing and was unskilled, claimed it was the laptop that had just been connected in a rural area with inferior internet, and 4 other houses. The internet on my desktop drops every few minutes. From boxing day to and including December 31, 2024 I tried to order an iphone 16 plus online and renew my expired contact. It brings up Iphone 16, not iphone 16 pro, each and every time so I have not been able to order on-line, Multiple calls made to customer service and sales, requests for a call back from a manager refused.

Signed up for a contract (minimum 2 years), got the manufacturer warranty (maximum 1 year). Phone has a battery problem after 1 year and 2 months, no external damage but won't charge. I go to the Telus kiosk at Fairview mall in Pointe-Claire Montreal and ask what I can do. They take the phone and charge me close to 500$ (without providing me a new phone). Furthermore, the second the phone is in their hands, they change from being nice to being rude. They do not inform me to go to a Samsung store to repair it, they do not inform me that the bill includes a complete cancellation of the contract (including the penalty charges) and this bill comes in RIGHT BEFORE CHRISTMAS.

For past 4 months I get text from Telus that my bill is ready & I no longer have pre payment set up. I pay the bill & call customers service about my pre payment set up. They assured me that my pre payment is saved. Telus customer service is not very bright. Only good thing is I only got 2 more months with Telus.

Handling customer questions & problems using AI is the absolute worst! Totally useless waste of time 🤬. Put me through to a live person already… AI is not intuitive enough to answer the simplest questions. “I did not understand… could you please rephrase the question?“ 👎🖕

I cancelled/closed my company’s commercial account a year ago. I went through all the proper protocols. Every month I receive an email telling me about my Telus statement and that the bill is due. I have contacted them several times. There is nothing due! The account t is closed! The stupid bill is for $0.00!!! Each time it is someone who says that the account was not shut down correctly by the last person who helped me. At what point is this harassment? That’s how I feel - harassed. I would be very Leary to EVER have a Telus account again. If you leave them, you will be hounded. If I could give 0 stars, I would have. In a day and age of such advanced technology, this should be easy. It was when things were pen and paper.

Let’s start by saying Telus has one of the worst customer service care I’ve ever experienced. Was a customer for over 25 years and over the last few years this company has given up on the customer constantly, overpriced products and limited quality and service had me leave for another provider. I always prepaid my bill and have a account credit of $268.54 when I left in September of 2024. It’s now December of 2024 am I’m still waiting for a refund… several attempts with customer service failed with nothing but excuses as to why they can’t refund my money…The checks in the mail seems to be their favourite excuse… I am in the process of submitting small claims court papers work for my money and will be asking for damages. Stay tuned.

I am reaching out to express some ongoing frustrations regarding the management of my Telus account. Please note that this is not a critique of Telus’s service rates but rather a request for assistance in resolving these issues. I have been a loyal Telus customer for 30–40 years, both personally and through my business entities. Over the years, I have invested significantly in Telus services, which is why I am quite surprised by the challenges I have faced in obtaining user-friendly support. Here is a summary of the situation:

On Oct. 2, I called Telus support because my internet speed was very slow to the point that not even the OptikTV would work. During the support call, they determined a tech was required to test the fiber and equipment and a visit was scheduled. At this time, I was told that if the problem was determined not to be related to the Telus equipment or fiber I would be charged $100. I agreed to this. Oct. 4, a tech arrives, determines there is a fault with two pieces of equipment and proceeds to replace them. During the process, the tech tells me I have unused Ethernet cables in my house that he could connect for a fee of $75. I accept this, sign the agreement, the work is performed, and the fee appears on my October bill as expected and agreed upon.

I called Telus customer service about my account. Bills are emailed to my name, my phone number is on file, my address, my driver's license, my SIN...all from when I set up this account 15+ years ago. They said they could not speak with me, only my son, who they have as the account holder (the person who created this account initially), could call. He's 22 now and would have been 6 years old when this account was created. My son has moved out and I had to call him at work to provide MY information for me to Telus. How screwed up is that? Two weeks prior I called with no issues...what happened in those two weeks? They made a clerical error!!!

Anytime you need help with anything they send you to their “AI virtual assistant” that does absolutely NOTHING except give you the run around. Been on hold at work for over an hour and a half trying to talk to a human. This company is the WORST for customer service. 10/10 don’t recommend.

When we purchased this home we ordered a home security system through ADT which was great! Telus took over from ADT and the service went down from there. Several outages and problems and now we don't even bother to try and bring it online. After I retired in 2022 I called Telus to cancel the service. The agent said my contract ran through December 2024 and there would be a substantial payout. I said I would continue on until the end of the contract and asked her to put a note on my file not to renew after December 2024. She said they would do that. In July, September and November of this year, I called Telus to ensure my home service was scheduled to be cancelled in December. They said yes. I called back in November to make once last check and the agent said he would make a note but to call back in early December just to ensure it was done.

Telus provided the worst sales support to upgrade our phone and plan. On hold for over 6 hrs today getting passed around from one dept to another. A little back ground here, my wife and I are a corporate mobile plan, the service and communications we have received over the past few years on a scale from 1 to 10, I would give it a -5 (where 1- bad and 10 is great). Today was the end of the line, when we attempted to upgrade our phones and plan, could not get in touch with the Corp provider for Telus, so we decided to call Telus and cancel our participation in he corporate plan and revert back to a Consumer Plan, where can go into any store that sells iPhones.

Wanted to upgrade 2 of our 4 mobility lines. They upgraded the wrong ones. On the phone for 4 hours while in the hospital getting chemo for leukemia. Called them 4 times. They do not care. Still not fixed. TERRIBLE SERVICE. Go elsewhere....

We have been a TELUS business client since 2014. We had a straightforward setup, three phone lines for elevator emergencies and all other security purposes, and internet access. Nothing changed for 10 years, and I deeply regret we did. Our IT guy pointed out that our internet was slow and recommended an upgrade. I contacted the TELUS service team in January, and the nightmare started. I had no clue that upgrading your internet was such a challenging task. On March 11th, the TELUS technician found his way to our business building. First, he didn't want to do the router exchange because he was confident the existing router wasn't from TELUS. After insisting on a closer look, he realized it was an older model. The joy of having high-speed internet settled quickly after realizing we no longer had remote access to our security system.

My recent experience with Telus has left me very frustrated and taken advantage of. Went into a local dealer to lease 4 new phones. I was taken back by the charge of $280 for activation fee for the 4 phones. We have been customers of Telus forever. I asked the sales tech about the fees and he said he couldn’t do anything about the fees but if I contacted the loyalty department they could do something about those fees especially if we have home services with them as well. Made sense to me….

They give lies as much as you want to sign with them. After the system doesn’t work properly you call them. They don’t know what they are doing. They send people over that speak little English. They come and go and then bring someone else after that they start charging extra for no reason. The prices went up. I don’t recommend them at all.

Uncompassionate Service and Poor Customer Support. ⭐☆☆☆☆. My experience with Telus Mobility has been nothing short of frustrating. It began when their customer service couldn't locate my account, claiming my number was linked to someone else. Despite my efforts to clarify the issue, I had to involve a salesperson from their Sunnyside Mall location to resolve this.

I was supposed to get $5 discount for each my lines and the client cares representative saying “even though my manager Accept the discount the customer care doesn’t honour.” This is the reply from him and I have all the screen shots of the conversation. The client care service person try to help but he’s also helpless.

Telus has the worse customer service. If you need service to your house be prepared to wait a while. You will be on hold for an hour trying to get through. When someone finally does answer it’s a person with no experience to determine where your call should be directed. We spoke to a technician and he was rude and would not trace the phone into the building to determine if it was even active. Then we were told we would have to pay for the technician to come out and repair the line. This was only a land line for our home connection. We had to go through complaints line to get someone to help us with our phone.. hopefully you don’t need assistance with any devices with Telus because you will spend hours on the phone before you get it fixed.

We have had nothing but issues with Telus. We moved and suddenly had a huge installation fee. That I was never informed about. I spent hours on the phone because the wait time is always at least 45 minutes and usually more. Then I changed my plan slightly with no new phones and they put me on a 2 year contract for no reason without telling me.

With this company for 5 and a half years and now all of a sudden getting double charges of over $900. They are "missing" payments I have proof of. Refuse to fix the bill. Cut off my services due to their mess up. DO NOT go with this company.

I am having internet modem issues. I asked for a service call and got the runaround. If you ask for a supervisor, then you are on hold for hours. Call centre in the Philippines is the problem as they don't want to deal with the main issues.

I have a business account with Telus for 2 years with 20 lines. There is one year left to the end of my contract. I made a deal at the beginning. I have been with them for a number of years, knowing when I open the first month bill it will be different, I asked them to email me the contract. First month, when I received the bill it was much higher than the contract. I called them and as you may know every time the call is made the period to get to the end it takes more than 45 minutes and sometimes 1 hour. They finally correct it, but for the last year more than four times they raised one or two individuals bill and I had to go through the same process to correct it. Last month my own was raised $25 monthly and when called they said this discount was for only one year. I don’t understand how could we have a one year contract and why they are acting this way. Anyhow, I am planning to leave Telus and recommend that don’t make any deal with this company.

Terrible wait times. Do not use Telus if you ever want to or need to speak to a real person. No shortage of Telus reps free to come knock on my door asking me to sign up with them but no one to take my call when I have a problem.

Terrible company. You're better off buying outright and going to food or some other proprietary company. Service is mediocre. Customer service is nonexistent. After being with Telus and Rogers, I've discovered that both are awful.

We have to restart the modem 100 times a month. When we talked to them about fixing the service or changing the bill to what it's worth it they laughed and tried to add extra money to try something else.

Telus has the worst service in NE Calgary. I don’t want to give even one star rating. It was a blunder when I was trapped in their net. Nobody listens your problem, solution is far away. We use phone when we are away from home or at work, but Telus never works there. Telus - Big Big scam.

This company is no longer a world class… This company is no longer a world class leader in mobile communications, service, or customer satisfaction. Have been with Telus for over 25yrs and will now be looking for a different supplier. Since they moved all their customer services to offshore agents who simply don’t understand when you try and discuss what should be simple issues with billing, mobility, travel plans etc they clearly no longer care about customer service, only their bottom line! Goodbye Telus!

They have cut my internet and TV twice this month, both times a 5pm so of course all the "smart "ones have gone home. They did all while trying to fix a problem which still exists. Stay away, STAY FAR AWAY!!

BRING IT BACK IS A TOTAL SCAM. They charged me $300 in July for my phone that wasn't supposed to be returned until August as part of the Bring it Back program. Nice that they charge you in advance, and then hold on to your refund money, but it got worse. Rather than spend $60 to return the phone live in the store (another money grab) I followed their online return process and returned the phone via their Canada Post process on August 2nd. On my September billing they only refunded me $50 for the phone claiming there was a problem with its condition. It was in pristine condition, and I packaged it so that nothing could happen to it unless Canada Post managed to back a truck over it.

Really need to work on customer service. On hold numerous days for over an hour and problems still not resolved. Terrible customer service and the internet is intermittent at best. Put in two service requests. One was cancelled and still haven't heard a response from the second. Get another provider for internet, run, run fast from Telus Terrible Service

Worst ever home security services. I had 2 years' contract and they didn’t do the service properly. Hence cancelled the services but they keep charging me the same amount after cancellation. Irritated and called customer service and support for 100 times and left messages and text messages. So far no one called me or solved the problem. Telus the worst customer service.

Almost 3 HOURS ON HOLD, and a PHYSICAL TRIP, and still no one could even comment on my issue, let alone help. Details: Waited on hold for an hour-15, was told I'd get a manager, was hung up on. Waited on hold 20 minutes, told to go to a physical location. Physical location told me to call. Waited on hold 17 minutes, call dropped. Waited on hold, told I'd get a manager, waited on hold the remainder of an hour, told I couldn't continue the call without an active account number.

Worst place ever. They have been billing me incorrectly for my business account, and the supervisor said he would fix it. It's been 2 weeks I have been emailing 3 diff people including supervisor Juan ** and Mildred and Jhon and no one is taking responsibility, responding to my continuous emails, and phone calls. I absolutely despise getting involved with Telus and their unprofessionalism. Do not do the mistake of taking your services from them. You will regret it eventually.

Telus tv and internet has been an absolute nightmare. So many issues. The new 4K digital box is junk. Their customer service is fairly easy to contact, but can’t fix my problems even though they promise to. They promise to call back and don’t! They lured me back a year ago on a 2-year contract by giving me a $400 dollar credit. I only lasted a year and baked and went back to Shaw/Rogers. Don’t ever consider Telus. I never will again!

I was billed $5K for canceling my phone plan because I was given phones I didn’t even want. They told me take them they’re free. Give them away if you like. I own all my phones and I am now being charged $5K for phones I never even wanted. They won’t return my emails on other billing matters. They did not disclose that I would have to return these phones and that they were part of a buy back. If I was told I would never have taken the phones. They sold me on a refurbished phone for one of my employees, never worked, by the time I had to straighten out they would not do anything. When I finally convinced them to do something they said in 5 business days I would hear back. Still waiting. I had to go and purchase a phone from Apple.

Telus has absolutely the worst service of any company I have ever dealt with in my life. Typically dealing with Telus results in multiple 2+ hour calls including over several months and repeating the same automated instructions e.g. reset your modem, before managing to get to a representative who suggest an upgrade to your service. New services don't work any better than old services. And they take months of calls back to Telus to try to get anything resolved. Order numbers provided by Telus don't work online or the Telus app so it always has to be done over the phone.

Telus doesn't care about their customers, so long as they can keep raking in cash by charging Canadians ridiculous fees while providing awful coverage/services. It doesn't matter who you go with in Canada, it's an oligopoly so the big 3 work in lock-step with each other to ensure that prices remain high. The CRTC does nothing to protect the rights of Canadians, and is controlled by ex-telco CEOs and executives.

It took some time. But they eventually got to correcting this problem where they were billing me for a phone line that I had never even used. I would give them 5/5 but it took them a long time to fix this, and during that time it negatively affected my credit report.

Telus sent me to collections when I never had their services installed. We had internet scheduled to be installed at the home but when the installer was onsite he wasn't able to move forward due to the improper lines outside the home. I cancelled the contract the following day. I continued to get billed so followed up with phone calls through customer support. I was told it was an error on their part and ensured that everything was corrected in their system. Bill after bill followed, I followed up with phone call after phone call. Each phone call we had to start the conversation over as the service was not showing as ever being cancelled and in Telus's system the internet was installed in the home. Hours of being on hold while the customer reps had to dig through the files to confirm I indeed did not receive internet services. I spoke to one of the managers on Sept 12th and he replied to me, 'it is what it is'.

It took me 30 minutes to just get the wrong agent after requesting a "call back" from a robot. 3 disconnects and re-requests later, I get a guy in Guatemala whose English is so bad, I had to phonetically spell Bermuda...as I was trying to add a calling plan. He couldn't help me because I am a business mobility phone person (be clear I logged in before requesting a call, so I SHOULD have been connected with someone who could help me). I've been on hold now for 40 minutes waiting for the "business" people to pick up. These people are BRUTAL. Can't do this online. And I have to endure this again to turn off the phone plan because it is perpetual until cancelled.

Fortunately I spoke to a manager (Jimmy), he resolved the problem right away and even phoned me back 2 hours after we spoke to let me know everything on my account was rectified. Thanks Jimmy!!!

This company does not care or realize how their customers are inconvenienced by having to go through their automated system and then wait on hold for endless hours only to be connected to the wrong department. By the time you get past the virtual assistant you are already irritated and then if you are lucky you can leave a number for a callback but that must be a random choice because sometimes you are put on hold to listen to their "music" over and over and wait for a human. Today I have been trying to communicate with someone for over 3 hours. Got through to a human about half hour ago, wrong department, transferred to another wrong department, transferred to French-speaking department, had to hang up. Now I get to enjoy their music again. Never again Telus!

How does a company switch plan without even speaking to you about it. Then I spent over 2 hours on the phone trying to resolve it and they completely ignored it. Home security system isn’t worth it either!

On September 8th at 9:55 AM, I contacted TELUS customer service regarding an issue with my bill. A week ago, an agent informed me that I would need to pay $600, but when I checked again, the amount had increased to $700. I spoke with an agent named Alexia, and when I explained the situation, she rudely accused me of lying and insisted that there was no record of the previous conversation. She even told me, "You can go and do whatever you want," which I found highly unprofessional and disrespectful.

Absolutely worse company. Just called them 3 times. Each time put on long hold and eventually disconnected. They are communication company and you can’t even talk to them clearly. The Rep are clueless and just waste your time pretending to help and they disconnect the call. Terrible. I thought Bell was bad until I dealt with Telus.

They messed up my bill 3 times in the past few months…. My second line SPECIFICALLY has NO DATA…. And the data keeps turning back on the phone…. There should be no access to data on that line whatsoever, after the third time they charged me, they said, I HAVE TO PAY TO HAVE DATA TURNED OFF NOW!!!! Straight up CRIMINALS!!!! Switching as soon as I am back home!

The future is certainly not friendly. The store tells me with promotion no connection fee. Get the bill and connection fee is charged. Went back to the store, salesperson admits he made a mistake and calls TELUS to have it corrected. TELUS Refuses to credit the charges. It’s one company and should be one team but they do not own up or take responsibility as a team.. TELUS made their own employee look bad in front of a customer. Going to look elsewhere.

The worst company there is! Took a device on the bring it back program and they sent me a bill to settle. I brought the phone in store and they would not accept it as apparently they already sent me a bill. No communication was sent to me prior, no text, no email. The manager Krista at Avalon Mall St. John’s, NL then told me she can’t call customer service and I can’t use the store phones. No customer service skill or training. After calling customer service, they wanted me to pay the bill and they would trade phone for far less than my bill amount. They are tricksters, I would not recommend them. Save yourself the stress! Their customer service also do not pick up, hours on end waiting. Best of luck!

I had a problem with one of my TELUS lines. A landline. I phoned about the problem to get a robot that could not help me or even transfer me to a person. Phoned another TELUS number this time 611. Talked to a customer service agent after a 20 minute wait. She then transferred me to a technician. Again on hold this time for an hour. Save yourself the aggravation and shop elsewhere.

I’ve had Telus mobility for 20+ years. Today I received a call offering me a 35% discount on my upcoming bill. I asked what the catch was, told “no catch”. I then asked if my current cell phone payments were completed. Telus representative said “yes” then said “I have good news for you, you can receive a new iPhone 15 as part of the promotion”. I declined, I don’t want an upgrade. Then I was told the offer for 35% discount could not be given to me. How does that work??!! I asked for the promotion to be emailed to me so I could review everything in writing. Was told that wasn’t possible and now I’m not eligible for the discount. What a slimy sale tactic. Disgusting business practices. Telus is as corrupt as our government.

FRAUD SERVICE. I was not happy with my plan and canceled it within a 15 days trial. So, no need to pay for anything from the email confirmed on 13 May 2024. On 05 May 2024, the salesman name ** in Telus from the store address: 951 64 Ave NE #103, Calgary, AB T2E 7Y8. ** Offered me the plan as highlighted in the attached pic. Printed on 05 May, With the price is $56.12 monthly per phone plan. However, on the agreement it is said that it costs $80 monthly per phone plan and there is no information of the discount. He said because Telus has never given customers a discount in written agreement. but they will give the discount on the bill. I did trust you.

Had been a customer with Telus for more than 13+ years. Had all services including mobility with them. Recently switched over to Rogers because I would be paying 50% less monthly on my bills. After switching I called Telus to ask them about my reward points I had accumulated over the years (valued at $300). The representative told me I would have 90 after after account closure to redeem my points. Turns out that was false information and ever since my account got closed, I was unable to retrieve any of my reward points.

These people are just liars. Never take their sales calls. Once they sell you, their support team will never back you and they will send you 4 times the committed bill. Please stay away from them at any cost!!!