Metro by T-Mobile Reviews

Mostly on hold for an hour on my third call trying to get a bit of tech help. It seems they like putting you on hold as a waiting game to test your patience. I asked for a supervisor to help me. They refuse to connect, say they are equally qualified, then they put you on hold for another 14 minutes. I am amazed that anyone uses this company. I am sorry I left Verizon, where the customer service are Americans, professional, competent, and genuinely helpful and polite. Avoid Metro PCS. I'm going back to Verizon. The grass is not greener here. Not at all!

4.3.18 went into Metro PCS at their Maysville Pike - South Zanesville, Ohio 43701 Location for their TV Special. However the 11 different phones which were to be free with a 2 purchase line for $80 a month, they had (1) phone remaining in the entire store at that present time. Was told shipment of new stock is uncertain due to the fact their warehouse was in the middle of changing location in Ohio. We stated, no problem, we'll pay the $80 now & contact us upon receiving the phone in need.

I have had flip phones from them for 10 years and last year had to get a newer flip phone to 4G? No internet, just call and text etc. I am in lower SW Florida and all that time no problems, until hurricane Irma and some towers from damage etc. It is now 7 months later and... since Irma... I have problems with connections in places in my home I did not have all those years. And I have a tower here 3/4 of a mile from my home??? Try to get someone on the phone or the local store by phone to answer and help if and when they are there? I will not update my phone for more money and added features I don't use or want. For ten years, no contract, long distance, text etc for life, at $25 a month! I had for family, 4 phones for 4 years at $100 for the 4.

I changed from Boost to Metro service as my bf couldn't get internet at his house with Boost. They gave us each a phone and charged 25 @ to hook up to their service. I ask if they could get me a good signal. They showed me the map and said, "We got you covered." He lives in different area. Said he was covered too. We thought covers for phones at 25 a piece sounded pricey. I found later other Metro stores sold same cover for 15' but didn't want to drop phone.

When you pay in store they charge you an extra $3 just to pay your bill. Phones are largely refurbished. Bad customer service (I needed someone to diagnose my phone because it is malfunctioning and they just told me to buy a new one without even looking at it) and when I put my girlfriend on my plan they charged $30 just to do it. And this year they advertised a price increase for my monthly payment. When I asked about it they said it was just for new customers. Next month I paid that increase and when I asked the lady about it (my store has a high turnover rate. I see new workers almost on a monthly basis) this new lady told me it was always that price and she didn't know what I was talking about.

I'm very disappointed with Metro PCS. I have the I.R.S calling me saying they are filing a lawsuit against me. Other calls are from people I never even heard of. Every day at least 2 to 5 calls a day and text messages.

Ok went to Wilmington N.C. Told us there would be coverage where we live. That was far from the truth. We could not get call, could not call, or no service. The people there were nice but phone companies need to say if there is no coverage. My wife has medical problems. Her Dr tried to leave a message then my wife couldn't even call her. I have never seen such sorry service. We got ripped off of $198.00 dollars. I will do all I can to tell people to steer clear of Metro PCS. I work hard for my money. Then it is stolen away. I don't recommend this provider to anyone.

I purchased a phone through Metro PCS and was never informed during the transaction that the service would have to be active for 90 days before the phone would be unlocked and available to use with other carriers. I discontinued service with the carrier because the area where I reside did not receive service. I believe employees should notify consumers of this 90 day policy when purchasing a new phone. Very dissatisfied with Metro PCS.

Absolutely a waste of money, without a doubt the WORST service provider I have ever gone through. I figured it was just my service plan, so I upgraded to their best option. Still unbearably horrible service 99% of the time. Service is usually completely down 75% of the time, and when it is on the other 25%, it is ridiculously slow and takes 5 minutes just to load a simple Google Search page. Not to mention, customer service is always rude and has an attitude whenever I call. I would not recommend to anybody. Period.

I decided to get a new plan with a different company so I tried Metro. POS. The very first time that I went there. I talked to a nice young lady that explained about the free phones and different plans but, then some guy cut in and started talking none stop blah, blah, blah. "$59.99 a month." That's all I was able to understand and make out so. I said, "No thanks," and walked out so a few days later. I went to a different store and the same nice lady was there, come to find out that the motor mouth guy either owns or manages both stores nevertheless this time I picked a basic plan. $30.00 mo. with a free phone for switching over. The girl was super nice and helpful.

Got the two lines for $80 a month and got a free Galaxy J7 prime and my boyfriend got the Stylo 3. Wonderful service and excellent phones. Love T-Mobile and Metro PCS and the person who set up the phones and service for me and my boyfriend was very friendly and helpful and such a sweetheart.

I went to upgrade my Phone and instead of upgrading my phone I downgraded it because the new phones suck. So anyways I paid 80 dollars and the phone didn't work so I have this phone for 2 days and then I went to change my phone for the old phone. I told the girl that works there I want my money back!!! And listen to this she didn't give me my money back. She didn't give me a new phone. I have to pay 15 dollars more to turn my old phone back and I stay stuck with the new phone that is not even working. METRO SUCKS.

I switched to Metro PCS and thought I was getting two "free" phones and let me tell you there's sales tax on an item they're giving me for free? There's no sale if Metro PCS is giving me the phone free right? T-Mobile is good at this. "Get a free phone on us?" You mean it's on me because none of the phone providers will cover the sales tax. We should all demand a refund!

I pay $80 a month for 2 lines on the same account and don't get a hotspot! But pay $10-$15 more and you'll get a hotspot... Screw that! Boost's lowest plans even have a hotspot! And tried to charge me more for an extra hotspot because there was 2 lines on the same account, but if you have 2 separate account, both will have a hotspot but you'll be paying more! Metro's a rip-off!

We went in to check on new phones in Bradenton Florida. They told us we could get our phones for free then he told us we could get 2 for free then it dwindled to NO PHONES FOR FREE all within 10 minutes. We smelled ** on the serviceman and his little helper which didn't work there and he was behind the counter. TOTALLY NOT A LEGIT COMPANY! RUN FOR YOUR LIVES... YOU WILL NOT GET NOTHING FROM US!

This company sucks. They claim to be part of the T-Mobile network. I have never seen such crappy service in. Crap phones and even worse service. Every day I want to throw my phone until it smashes into a million pieces because of their crappy service. Their commercials show that they cover all over the United States how is that possible when you can get service in middle of the city? I regret ever going to this company and will be leaving very soon. Even Cricket has better service. You guys suck!!! Lies and BS.

Metro PCS provides garbage phones with even worse service. 60% of the day my phone gets no cell service and I live in a major city where there are supposedly plenty of service towers. I've owned 8 or 9 cell phones in my life and BY FAR the Stylo 3 is the worst piece of junk I've ever owned. Do yourself a favor and forget about Metro PCS. They lie about the quality of service. Coverage is awful!

I started with Metro a little over 2 years ago. I believe they sell phones that they know will cause problems, just about the time you can upgrade. I believe that if you have been a customer for over 1 years, that they should show appreciation by giving the customer, a better deal than others. I have never lost or broken a phone since I started using a cell phones, over 10 years (yes honestly lol). However since I have been with Metro I have had at least 10. All dealing with having a phone that worked good for 2-3 months and I would upgrade. The worst part was constantly calling Customer Service and every one of them telling you something different. The only way I would get help was by saying I was ending their service. Most times it was a few dollars off my bill. The problems are not worth it. I can't wait till the in a situation where I can go somewhere else. My worst regret telling so many people how good they were, I'm sorry about that.

I am beyond livid with Metro PCS NO CUSTOMER SERVICE LINE. First of all I have been trying for 3 days to get a real person on the line and it's impossible. The automated service won't let you through. What I need she can't help me with. All she keeps asking for is payment. It's not about just money Metro. Is that the way you treat customers after they have your service? I try to get online and get help on my account and it's the same thing. It's really annoying. It's put me in a bad mood for 3 days. Not to mention wasted time I'll never get back.

** in Waukegan, Illinois at 1920 N Lewis Ave was super helpful to me on March 10th. I was visiting from Green Bay, WI and locked myself out of my phone. I had just got the phone day before. I stopped at a Metro PCS store on Lewis and ** was able to unlock my phone and was able to get my contacts back. I was so happy. ** was very patient with me as he had other customers waiting. ** is an awesome sales clerk!!

I switched my family to the 4 lines for $100. We got our 4 free phones, and I paid $183, and was given a receipt. We all walked out of the store with working phones. Less than 24 hours later, the phones do not work. I go to the store I made the transaction, and for 2 hours, the employee argues with customer service rep on the phone, stating I have proof of what I paid, I have my bank statement, and the receipt. The customer service rep states I DID not pay any money and that she will not restore service.

Sales representatives at Charleston and Torrey Pines, Las Vegas are horrible. Changed my ZTE phone twice in a month and paid for it. They told me the first phone was scratched and the second got water in it. It is so frustrating as both their reasons aren't true. They made me pay for both phones and I can't do nothing about it. Warranty is fake. Avoid this company. They are damn.

I had problem with MetroPCS taking my money out of my bank account without my permission. I want my funds back in my account. I don't have no money in my bank account because of MetroPCS. They took all my money.

My experience with Metro PCS is terrible, but I'm still with them because family doesn't want to switch. But for me on the other hand don't like the connection with the internet I get lag so much and the phone that I bought from them shuts off by itself and takes very long to turn on. I've went into the stores to let them know about this situation and they said that I need a new battery in my phone that I have to get it professionally done. But I told them there's nothing wrong with my battery that it works better than my brother and my mother right now as I wrote this message it's still on 100% anyways the service is no good with connection to internet.

Metro PCS is bad phone company. I ask them about me having autopay setup. They gonna talk about I had autopay but gonna take money out of my bank account. I'm very unhappy about that I should and other customers should be happy they have. I am thinking about leaving them next month so please watch out for Metro PCS. Their customer service is horrible.

I live in Decatur Illinois. I bought this mobile WiFi for internet on the go. I spent damn near 100 dollars on the equipment. Only to be told later that it couldn't be returned. The girl at the desk never said it was non-refundable. I was told to return the equipment at a corporate store, don't have one unless I want to drive 45 mins out of town. The service itself sucks. Doesn't matter what store you go to here in Decatur. My phone shuts off. They say they can't do anything about it but they sure are quick to jump to tell you to just buy a new one.

Me & my girlfriend went to Metro PCS to get new phones. We seen their ads and want to exchange ours for 2 free phones. Exchange ours from other carrier's. They said would work where we live. Just outside Rockford about to Byron lost service. Got to our house in Oregon still no service as promised. So call and want to return them. They did but we lost our numbers & right to exchange them back at our old carrier's. Cost us over $200 bucks & lost numbers we had for long time. Also have to call everyone to tell we now have new numbers because Metro PCS FALSE PROMISE. DON'T TRUST THEM.

There should not be a fee to just change your billing date. You people charge a fee for everything. Fee to pay your bill at a store, fee to upgrade cell, fee to pay bill through customer service. Why is this? When you were just starting out in the 90's in Florida there was not all these fees. Also I pay $60 for unlimited everything, then why is my system running slow when I watch tv? Maybe I should get rid of this service and go back to cheap as Sprint.

Metro PCS claims to have good service and good customer service. I am here to tell you the opposite. First of all I couldn't text half the time out of my own living room or receive calls. When I would try to use GPS on the highway it would crash and when I tried to bring it to customer service they said nothing wrong with phone. Do yourself a favor. Stay away from Metro PCS.

I purchased a new phone from Samsung and Metro PCS in Freeport would not turn the phone on. They told me I had to purchase a phone from them in order for them to turn it on. I went to another phone store and they turned it on in 5 minutes. This is the second time Metro PCS in Freeport has done this. The manager David is rude and does not work with the customer’s best interest.

I was overcharged on my account for services not rendered. Called customer service which was so frustrating. She kept avoiding the overcharge(s) and did not understand English. What a mess. Just paid over $150.00 for new service and they are not going to wave the fee for old phone service that was stopped on the same day new service went into effect. Looking for new phone service.

I purchased an upgrade phone on yesterday. These guys failed to tell me that if I wasn't fully satisfied with the phone that I will be stuck with it because they do not give refunds on upgrades... ONLY IF I WAS A NEW CUSTOMER. Think long and hard before getting services with these guys!

I don't usually write reviews bit after being screwed over for years by AT&T and Verizon, I made the switch 4 months ago to Metro PCS. I got the free Samsung J3 Prime which works great. It's super fast and holds all my apps. For $20 I added a 64GB SD card to hold tons of photos and music but it really wasn't necessary yet. The best part is no more dropped calls or black out areas that I had with other 2 carriers. It screens scam calls and I only pay $30 a month for unlimited everything on our family plan. That's right. 3 free phones and 3 lines of unlimited everything for $90 a month including taxes. I was paying that for 1 phone. Thank you Metro for great service excellent customer service free phones that actually are worth something and I don't have to sell a kidney to buy and great features. 3 of us are very happy customers.

This company is a rip off. I paid almost 150 altogether, switch from another provider to this provider. Big big mistake. Have to stand outside my house to get service call then they do all this repeating my name and get nowhere saying the rest, set every thing blah blah. Then tell me a ticket will be made, 3-5 techs will have me straight. Ummmm. Still have to stand outside and they think I am going to pay 95 a month to stand outside to use my phone?

I've been GIVING my money to the Tara Blvd (across from Walmart) location since 2015. After three months of purchasing a new phone... Either the phone has problems or the batteries. When I ask to speak with a supervisor, manager or owner... The Hispanic girl tells me there is no supervisor, manager or owner at that location. My advice to all of you would be to also complain on Ripoff Report.

I live in Bonner Springs KS and I purchased a Moto cell phone with Metro PCS. I very rarely had coverage and in four months I was only able to make one call from inside my home. I complained daily and after four months finally someone I spoke with tells me that I could get an upgrade to a phone with a internal antenna. Why would you let me go four months knowing I couldn't make a call before telling me my POS phone does not have antenna. The phone sucks, and the coverage is horrible and I would not recommend this to anyone.

Okay so I just bought a brand new Moto E back in January 2018. Now keep in mind I have had Metro PCS for the last year and a half. But for some reason the stores like to open a new account for every time you get a new phone. Or any deals. Which I don't mind but it makes my credibility look not so sturdy. But anyways. Since I've had the Moto E I've had issues all month and this month with service. I live literally a mile from the store. I walk to the store I'm so close. Every time I turn on my WiFi to use, I never receive and texts and cannot send texts until I turn the WiFi off from my phone.

Metro PCS has lied to so many people including myself and my wife. We both were promised rebates, mine $50 and hers $100 dollars for her and her fathers. Of three claims none have been rebated in well over a year now. Metro PCS you are disgraceful. You baited us in and obviously switched it up on us by never giving the rebate for which we all signed up for. That is the only reason we coerced to buy the three phones in the first place. You are thieves. You steal from us and we are loyal to you. I think that little 50 per phone is gonna cost you hundreds maybe thousands per phone as I believe I'm going to save for another phone with another phone company now due solely to this type of deceit. Any good ideas anyone on the better way to go???

I have had Metro PCS as my cell phone carrier since January 2017 when I purchased the phone. And every month I would make a payment. The first few months went well but then after about 3 months of making my bill payment, I was having trouble paying it online and through my Metro App and my payment would be not processed, they claimed it was my bank's fault and I need to contact them and have them authorize the charge so I called the bank and they said no company was even trying to take a payment out of my account and there's no charges pending. So I call Metro PCS and the automated service never helps me. Always hangs up on me and the online chat also just leave you waiting no response. I'm very dissatisfied with all of this. My phone will now be shut off by today because Metro PCS won't take my $50 payment so this is where I stand and this has now been about 8 months and I'm so fed up and tired. Bye Metro PCS. Thanks for nothing.

Switched to Metro PCS about a month ago and after 4 calls to 611 and 4 visits to the store I continue to get "no service" in my home. My wife have Metro PCS but with a different phone and she gets good service. Metro PCS refuses to provide me with a phone that work. I have an iPhone SE. All I want is a phone that I don't have to keep repeating myself on and getting the "no service" when I try to use it.

Their switch provider 2 of $80 deal and 2 free phones is a scam. Went in to switch from Wal-Mart family plan to them, and told I am not eligible. It's on T mobile network. Offered me $50 off new phone and $60 per line. So instead of $80 and out the door, it's $520 for 2 phones and service. Every provider uses T Mobile network system or Verizon or Sprint. Their deceptive ad should say switch from Verizon or Sprint and get XYZ. Wasted my time and got my hopes up to upgrade.

Metro PCS is very reliable. From their plans which are quite affordable to the phones that they sell which are excellent and services never been interrupted and eight years that I've had them.

Hello. I just bought the ZTE Max phone on Sunday 2/25/2018 and when it’s in vibrate it does not make a sound. I went to the store and they told me I could send it in and get a refurbish phone. Why is it that I get a refurbish phone if I paid full price for the phone? As I was walking out the worker told some customers that they have 6 days to bring the phone back if they don’t like it. When they left asked the worker why is it that they get six days and I don’t get any time. The worker stated because they are new customers. Why is it that new customers get 6 days and loyal customers do not get any time? I really like the phone. I just don’t like that it does not make a sound when it vibrates. I really think is a manufacture problem or something is wrong with it. Please help me or who do I have to contact. Thank you.

This company has cheap phones and the cell coverage is okay. But they do not care a hill of beans about their customers or customer service. If you call with a problem they will tell you multiple times that they care and want to help but they are incapable of resolving anything and will not pass you up to a manager, nor give you a manager or a regional's name. You can't get anyone at corporate to give a hoot. I filed multiple complaints and requested a call back but no one does. They simply couldn't care less as long as they get your money. The people at their corporate store told me if it was them they would have resolved the problem but since it is a franchise all we can do is go back to the franchise that has their name out front of it and try to get them to help. Can't give us the regional person's name or number to contact, that's against their "privacy" rules...not even their name.

Metro PCS is the worst prepaid phone company to ever have. Where do I begin? First if your phone is disconnected they have their system to where you cannot speak to representative on purpose. Second I paid 5 dollars. Got a cycle change. I paid 184 dollars the rest of January's bill along with February's full bill on February the 2nd and my phones were shut off on February 21st. You never get 30 days of service with these people. They are ripping everyone off whatever day you pay on with. THIS PREPAID COMPANY SHOULD ALLOW YOUR FULL 30 DAYS AS BOOST MOBILE AND CRICKET DOES! If you are on a fixed income and do not get paid until the 1st or 3rd and you pay 5 bucks for a cycle change so it can accommodate you at that time of the month. Why would you still shut someone's phone off?

The reason I make this comment about Metro PCS, think about you don't have any money, your phone bill is due, the phone suspended for non payment. I called them two times for extension and they approved it twice. I'm driving for Uber. They give me access to make my money and pay the phone bill. Thanks guy. Good job.

MetroPCS has the worst network. Every time I come back to this carrier it never seems to get better. Forcing customers to pay full price the first month for "unlimited data" yet is so horribly slow compared to the likes of Boost Mobile and Cricket. I don't need to pay for its most expensive plan if it's not going to deliver what it promises.

My husband and I started with MetroPCS and I started to have issues with the ZTE ZMax Pro, from it not working in cold weather (twice now), to going through charger issues, my SD card being ruined so had to get a new one, and the touchscreen automatically going on its own and not working properly. Went to the store twice no help, contacted MetroPCS no help, I even contacted ZTE again nothing. No clue why we keep paying for an account and get no help and on top of it all they wanna charge an extra $15 to upgrade or downgrade phones. SMH.

Purchased a phone on the 16th, went to returned today the 23rd. Lady at the desk that help me agreed I was within the so called policy. Chargers had never been taking out of the box. All paperwork & phone was used for 10 secs as she checked!! She made a phone call to the do call manager. Explained everything was perfect with phone etc, evidently the so called manager can only do the refunds, whom I could hear talking very clearly over the phone to the lady at the front desk... Her words, "No oh no we can’t do a refund on that. No sorry go to." or anything that was it! Very unprofessional for a so called manager! (Monica) was her name... People like her are a majority of the reason why the world is like it is today!!! I will share this daily & never ever refer ANYONE TO THIS COMPANY. Pathetic way of doing business!

Last year I bought three phones that were MetroPCS brand. Within 1-2 mos. none worked right. Each time I had to pay another fee for transfer/activation. Finally I bought a Samsung. $$. However, in less than 10 mos. it isn't charging right and can't keep a charge. The screen goes dark at will. Are these phones refurbished when they're supposed to be new? It's ridiculous and costly. All I get from them is, "I'm sorry." I need my phone for work. I'm so frustrated! Thanks you for listening.

This local Long Point Metro PCS store knew exactly what they were doing - they gave me a refurbished, still defective cell phone for my $55 in-store payment; my insurance replacement phone was a defective, not repaired ZTE; and NOT a brand new replacement phone – as even the METRO PCS Store employees claimed that I deserved. Oh; and let's not forget that $6 monthly insurance fee. Employees at this location asserted that I should have received a BRAND NEW, not a broken, fixed and still does not work ZTE cell phone.

Please, read reviews before you switch to this company. Yes, they offer a free phone, but they don't offer customer service. If you have any problems, you are basically on your own. I just switched to Metro PCS three days ago. First, it was advertised that you can get the iPhone SE for free, I was told I could only get a $75 rebate on any phone. The main reason for switching was to get a free phone, so I just got on for under $75, which was very disappointing. The three days that I have owned this phone, it hasn't had service. I have tried to resolve this numerous times, but nobody can help me. I went to a Metro store, and they said I need to go to the original store of purchase for help. That store is far from me, because I got the phone on a trip to the mall in another city.

I've had to go into the store to get help with problems with my phone and I received professional attention. Most important my issues was solved in a 1 2 3 step. When calling the customer service helpline I received the same professional attention. This is the type of company you want to deal with. A company that is professional and cares about satisfying their customers.

Having had all the big carriers over the years. I finally got sick of them with this new lease program and jumped ship to Metro PCS which is owned by T-Mobile. I own my phone, I have unlimited everything! All for $50. No contract! My bill is exactly $50 every month. Not a single penny more or less.

I would like people to know that Metro PCS is the best phone service to have. Price wise awesome. Customer service the best around. You have a problem call them that walk you through it. I recommend them.

They overcharge very bad. They are rude and the phones they have are very poor quality for the norm. I found after the third month they don't like to cooperate, they have a tendency to forget credits they promise and their warranties don't have no meaning.

MetroPCS made no effort to resolve the situation. I was one store. I use a different store now so apparently it's very depends on the store and the people that work there so honestly I still use metro PCS but the ones store in Monroe it's not that great.

I'm looking at a recipe online. I get interrupted with Amazon ad you can't get out of. Used to be I could x out. They chg that. Now you google search anything. Asks if you want to leave this page. Yes. Then you lost your page. Grrr.

Where do I start but in the beginning... The man sounded like an Auctioneer when he was telling us about the phone and phone plans. Took a while to figure out what he was telling us. In the long run we got one phone and I decided to use my own phone from 2 years ago. The guy said before we left that if the phones didn't work out we can bring it back in 7 days. That was great fine and dandy. Less then 24 hours later, we had to bring the phones back because there was absolutely no service in all the areas we went. Huntingdon, McLemoresville, McKenzie, Trenton... It took us 1hour & 3 mins to get to the store that night. They are to close at 6 pm. But that night They closed earlier than 6 pm. (I wonder if the owners know what their employees do.)

I went to Metro PCS store to have my phone checked. The idiot said the screen is cracked. OK let's get a new one. I pick out a phone, purchase it and he then peels off the screen protector I was just told was not there, odd. To reveal a perfectly good phone. Wait it gets really stupid now. We turn on the new phone and it's defective, and we both agree. I say, "I would like my money back." I remind you I have not left the store. "Oh no", he mumbled. "We don't return money on purchases of new phones. It's our Policy." I said, "It's broken." He agreed. Now I have to send it back to the factory to be repaired. Yikes!!! Our policy is designed to steal your money. That's the true nature of their behavior and business practices.

Scam # 1. MetroPCS posts a five star review of the Alcatel Go Flip phone on their website, yet there is no way for anyone to leave a review for that phone. They Scam their customers into thinking you are getting a highly rated phone. Scam #2. MetroPCS offers a 50 dollar rebate on the phone, Fine print it has to be active for 2 months, regardless if the phone breaks after one month because it is such a poorly made phone. I have had other Alcatel phones but this one is pure garbage and MetroPCS knows it.

Anyone that has a MetroPCS account may want to look into it as they like to falsely advertise their phone. They will sell you a phone telling you it's 16 gigabytes of storage without informing you that after their apps are installed and updated that you as a customer only going to receive 4 gigabytes of storage. And that you may want to buy a SD card and because of the way they have their system software updated and their accounts when you receive an SD card you are forced to mount it to your phone making it swear that SD card is no longer usable for any other phone than the one it is mounted to.

English is a second language to them and I spent 1/2 hr explaining the same network problem I've had for the past two months... I don't want be "bubbly". Just address and fix my concerns!!! I QUIT saying "I'm sorry". I don't care about your "sorry"... fix the problem.

A free telephone Samsung J7 with the service is a pain in the neck. Signal to the internet since the first day of use is giving trouble. I don't have this kind of trouble with the other company with my Samsung Galaxy 6.

So where I live I get almost all bars on my phone. Or at least that is what my phone says. It constantly tells me I don't have service or internet connection. I thought this was my phone so I bought a new one. Same problem. I then that phone started acting up and I was having issues with it in the first month. I took it in and asked if they could warranty my phone. I was told that my phone no longer qualified because it was after the phone's warranty period. I looked in the warranty booklet in the box that came with my phone. I went back and confronted the person with my newfound knowledge and he told me the best he could do was reset my phone or claim insurance on my phone which was the same price I paid for the phone. I have had it up to here with this. I am tired of being treated like another payout.

They have non USA customer service. They take too much time helping you. Also the first phone I had was a LG Aristo and it overheated. I went to the Metro store. They charged me $15 to order me a replacement phone which was the same phone. It was also defective so I went to MetroPCS.com. Ordered a Motorola Moto E4 for $109 free shipping. It works great so far and I sold the LG Aristo on eBay. Their customer service stinks.

Metro Charges for everything. The service is no good. I got more dropped called than anything. I just tried to change my number due to threats to me and my kids just to be told no. Not to mention it's a 12.00 charge to get a new number. I’m so not satisfied with Metro Services or phone ugghhhh. Considering switching provider soon.

I have been a customer with this company for over a year. I have put up with the terrible service, and I pay far too much to deal with this nonsense! Where is my hotspot? Where is my unlimited data? I will sue the company if this is not resolved!

I signed up with Metro PCS 6 month ago at the recommendations of my boyfriend who was friend with the owner of the local store. During those 6 months, I've had many frustrating moments using the phone. First, I wasn't able to receive calls. When someone called it went straight to my voicemail. Second, I was not able to call others either. There were many times when I called, there were no ringtones or calls were ended abruptly by itself. Third, when my boyfriend and I were traveling in San Francisco, we were not able to reach each other on our phones by calls and texts. The Metro PCS customer service representative said that it was probably because there were not enough towers. I don't believe that was the case. We were in the downtown of one of the biggest cities in the country. Fourth, the customer service representative at the local store are deceiving, rude, and unprofessional.

I went to Metro before Christmas to add a line. I was given one price. Then at the time of payment was given a higher price. I told the rep to cancel my order. He told my husband and I to wait. Went back into his computer to "fix" the problem which allowed me to pay the first quoted price. I went into a store to pay my first bill and there was an extra fee added to my account. It was the difference of the 2 prices given when I added the extra line.

Phone (ZTE BLADE MODEL) was defective since day 2. I basically threw away 130.00 I didn't have to throw away. Phone overheats. Processor glitches constantly. Can't even take videos now 2 months into my purchase. Keyboard glitches constantly. I could go on and on. They don't offer full refund and will only exchange for same model... Why would want same piece of garbage model.

I switched my phone carrier over to Metro PCS because I was tired of junk phones with my other carrier. I couldn’t keep my phones charged no matter the 7 different phones I purchased over a 2 year period. I couldn’t hear clearly and no one could hear me. I could only put my phone on speakerphone. And the same thing happened with Metro PCS only difference was the manager of the store cheated and took my money… I got a free phone for 200 only to find out no one could hear me talk it was muffled and I took it back. He told me he would give me a different free phone and hyped it up and made it sound like it was getting all this free accessories with it. And then at the very end he told me I’d have to change my phone number.

Their customer service is horrible. They put me on hold several times. Never solved the issue of them saying I changed my rate plan from unlimited gigs to 5 gigs per month. They lie to customers and when I asked to speak to a supervisor they said none are available. Horrible service and horrible foreign customer service that are not helpful in the least. I hate Metro PCS. I will be terminating my service in a couple days.

I've had Metro PCS for 4 years now and I haven't had any issues, whatsoever. After 4 years, the price hasn't gone up once. Plus, it's the only noncontract phone company I know of that lets you "upgrade" your phone every few months. Very happy with my phone service.

This company is the worst. I didn't buy my phone from Metro I just bought a sim card. I bought my phone out of the Apple store unlocked and Metro PCS is telling me that they have to hold my phone to their network for 90 days so I wouldn't be able to use my phone internationally. So they literally holding my phone hostage. This company is the worst. So upset. Wouldn't refer anyone there.

Got Metro PCS. They got the "PCS" right. Piece crap service. Paid 149.99 for a Stylo 2 LG phone... Service 60.00 quote UNLIMITED. Yeah right. At first I was thrilled got INSURANCE. Oh yes, 6.00 next month...had service the 8 months internet service without using wifi. FORGET IT. Dropped phone. Ok got insurance. Well we no longer have Stylo 2 so pay 149.99 for Stylo 3. Wait this was cost upfront. Well call insurance... some foreigner babbling answered. Couldn't understand a word. Got fleeced for 8 months. Horrible service!!! Wife is on Xfinity, got me another LG phone. NEVER AGAIN. BTW NO CUSTOMER SERVICE. ONLY RECORDINGS ON COMPANY SITE. WISH I COULD GIVE ZERO!!!

I bought a total of 5 phones from Metro PCS and the promotion was 50 dollars if you transfer from one phone company to their company so I did. He charged me 50 dollars twice when it was advertise that transfer 2 lines for a fifty dollars he charged me 100 dollars so the next month I came cause I didn't like the first phone I got and brought another phone. The phone kept going to the Metro PCS's screen and staying there so I came in to get another phone. After calling Metro PCS they told him to give me another phone so he did after telling me I got to pay my bill there to get good service. So I came back and said this phone not working either the fingerprint thing not working to charge it it kept buzzing. So I brought the phone back. He told me that I didn't pay my bill here no phone. So I was forced to keep the phone.

I went to the Metro PCS on Crowder Blvd in New Orleans, LA to pay my cell phone bill at 7:45-7:50pm and they said they're closed. I couldn't pay my bill online. I have credit card issues but to be closed 10-15 mins early is very bad for business.

I left Boost Mobile and went with MetroPCS. The day I went into the store 11/30 2017 I waited approximately 2 hours to be waited on. I was waited on by a guy named Moe. I got the unlimited plan and a new phone. After I was all connected Moe handed me a headset and said to me, "Here this is for waiting". I said to him, "You don't have to do that but thank you," got my receipt and went home. On December 29th 2017 they shut off my phone because I didn't pay. My bill used to be that it went from the 30th to the 30th because that's why I go down and sign up on the 30th because that's what I pay my bill on the 30th!!! So I got my receipt and when I looked at my receipt I noticed that Moe I charge me $21.21 for the headset that he supposedly gave to me for free. I was Furious. I went down to MetroPCS and of course Moe wasn't there.

Recently bought a phone for my wife at MetroPCS. We were told it was "no contract", which is an outright lie. When we got to our home we discovered that MetroPCS service is so poor that she cannot use the internet at all and that phone calls are missed, or dropped, or have very poor quality. We tried to switch to another carrier, but MetroPCS locks the phones that they sell to prevent you from doing so.

Jan 3, 2018, I was on Metro PCS website attempting to pay bill but webpage was down. After several attempts, I even tried several times to use automative pay, which was also saying that it was a default in my card. So I called my bank and as I knew, there was over enough money to pay for this bill. I attempted to call my #611 services to speak to a representative (No long wait✋) so I thought I was going to be assisted pretty quick being that it is 11:20 and my bill was due by 12 midnight. So rep comes on and asks for phone number and name (NOTHING) my account number (NOTHING). Rep continues to ask, "would MY account be under someone else's name". Huh? No, I personally walked into Metro PCS Dec 4, 2017 switched services (have the yellow contract in front of me from Metro PCS) over under the assumption that you all were the best of the best and now you can't find me in your system.

Extremely rude staff!! Rude Rude Rude. The girl that sold them the phone was so rude to my sister and mother, gave her such hard time to return a Phone! They refuse to give them a refund. Didn’t explain anything correctly to my dad and took advantage of him since he doesn’t speak English and is an older man. I did file a complain against them with customer service. She claims she has the camera to proof that she did explain everything to my dad, but I know people that work at Metro and the cameras don’t record audio so that has me thinking lol!

Worst Service - Nightmare on Elm Street Freddie Kruger Style - We received 2 free LG Aristo phones at Metro PCS with $30 plans. NEVER ONCE were we able to use this service as a phone, incoming or outgoing calls. We had to return to the store 4 times, continuously called customer service communicating with Hanoi **, whom we couldn't understand, for HOURS. The main messages received on phone are: Emergency Calls Only, Network Not Available, Cannot Connect to Network, no dial tone, like a dead phone, not even minimum service. Basically, we paid to not have a phone. We are returning the free phones, which they should pay us to keep them, canceling service, try to get a refund and returning to Verizon which is expensive for us but it works. We will eat less to afford Verizon.

I went into the Metro PCS authorized dealer store at 2533 S. Jefferson Ave, St. Louis, MO 63104, on 12/20/17 (which was also my birthday and my purchase was a birthday gift to myself) to purchase an Apt-x S 900 headset. While making the purchase the clerk tried three different headsets because I wanted to verify that the headset would pair correctly with my phone. Anyway, I got the headset home and charged it overnight, and the charge indicator showed blue, verifying a full charge.

If I could give zero stars or a negative number, I would. So. I'm warning everyone about how ** backwards and Crooked they are. They are losing my service as well as my bosses business lines, my best friend’s business lines, and multiple other lines. I'll never recommend anyone to y'all again. Not even if I absolutely despise them. This is the second time this bogus has happened. Don't trust these crooks. They'll take your money and claim you never paid your bill.

I actually prefer to give zero stars. I have been a patient Metro PCS client for 5 years hoping the service improves because of the rate compared to others but I have come to the end of my rope. In a matter of 2 years I've had to purchase 4 YES four phones because there is always something wrong with them. When you go to the place of purchase they provide no help and forget about calling customer service. I have come to the conclusion that the phones sold to their customers are REFURBISHED. I don't see how they will continue business with other companies competing with the same rates. I will be cancelling my 4 lines this week. I can't take it anymore, I have run out of patience.

For the last 2 months there has been a problem with making my payment. My saved payment method on myMetro keeps getting deleted. Then when I try to re-enter my debit card number, Metro PCS system says "card not valid". Numerous "tickets" have been created to resolve the problem, but the problem still exists. On 12-21-17, I called Metro PCS to inform them that their system was not accepting my payment again this month. I was on the phone with ** for over 30 minutes trying to explain that this happened in November and what that CSR did. I was placed on hold so the CSR could start a "ticket"and then got disconnect. No one from Metro even tried to contact me after they hung up on me.

Initially a fairly good service. As time progressed from exactly one year ago, service became worse. My husband received all types of weird phone calls and so did I. It was a threat to our marriage. USED numbers recycled from obvious prostitutes---ill reputes! Just around Christmas we both began having problems technically. I am not stupid and almost certain it is a ploy to get customers to second guess their phones and think... OH I NEED A NEW PHONE FOR CHRISTMAS! GIMMICK, FRAUD, AND A PLOY! His ringer would jump from being on to being off "automatically" as we both sat and watched it happen by someone internal. NO DOUBT!

I've been with Metro PCS for countless years. Paid the payments on time. Six hundred dollars a year. I would expect to get some kind of customer care. Yet no. The retailer on Fletcher Ave Tampa FL saw me as a way to make some extra money. So they sold me a refurbished phone that burned my ear every time I talked. So after finding my own phone, I tried to take back the phone they be sold me. They told me even though I returned the phone the night after I bought, not even 12 hrs old, they have an hour of talk time policy. I apparently went one min over time. Are you kidding me... One minute. After five years of paying on time, say goodbye to six hundred dollars a week year.

The service is ok but don't ever try to use your insurance because they don't want to honor it. My phone still was under warranty and the warranty company said they no longer mail out a replacement phone that I was supposed to be able to get a phone directly from the store and Metro said that was not true so basically the warranty company and Metro were arguing over the phone about who was supposed to replace the phone. It was very unprofessional the way it was handled. So I had to end up buying another phone and the manager at the store waived the $15 fee to activate the new phone because she felt sorry for the way I was treated.

I decided to try them out and found out I may not get service in my area. So, naturally I gave it second thoughts. Then was told by the seller at the Metro PCS explained I could use Wi-Fi calling and I figured why not? I'm hardly ever home because I work outta town where my new phone would have service. Well she set me up a number and when I got home, the WiFi calling was on but didn't work. I tried everything and I have a number set up and everything but still, no go. So, I feel like I was kind to. I set up a WiFi calling app that did work but that's not the point. I should be able to use the WiFi calling she set up but it doesn't work.

MetroPCS advertised free Amazon Prime with the purchase of a Samsung Galaxy G7 Prime phone. But I have after I switched from AT&T to metro pcs. They are I have been sending messages to them on the phone I bought using the unlimited plan I signed up for and they are saying that my I didn't meet the requirements of the. They keep sending a list of reasons. A person could not get the Amazon Prime membership but none of the reasons they say are valid. I am thinking I will have to change plans at the end of the month for their lack of follow through.

On November 22, my husband decided to take me to Metro to buy a new phone. I had picked the iPhone 6 plus because it was a good price, we only paid 450 and the phone had 64 gb. After a few days I started experiencing glitches and had called the Metro store we purchased it from to see if this was a refurbished phone. After 20 minutes of the girl telling me it was a brand new phone I thought everything was in my head.

I've been a avid customer for a long time, haven't had any problems with service then but I've been trying to be really patient with the service. Now I am having trouble with my service, your 4G LTE data sucks **. I stay across the street from Metro PCS on Lancaster in Fort Worth Texas and can't get good service. I'm planning on going to another provider because I can't watch videos all the way through. It plays then stops like it's has a glitches.

Sold me a crappy ZMax Pro last year. Phone just recently overheated and burned the cable connected to the adapter to the phone. I called Metro and demanded a new phone. Operator told me they can't replace the phone free of charge. I was forced to buy a new phone from them but I intend on cancel service next month and sell the new phone LG Aristo which is another piece of crap. Meantime all my 2-factor codes for cryptocurrency are gone which locks me out of the accounts. That bothers me more than replacing the phone.

The wifi and LTE connection are complete ** outdoors! It pisses me off everyday, my liver is going to explode. I used to have the $50 plan, changed it to the $35 plan because barely talk on the phone, I only used it for the internet. Once I got the $35 plan, the Internet connection was a complete disaster, too freaking slow, it is so frustrating! I had a $35 plan with another service provider and the service was better.

Attempting to resolve problems w/ MetroPCS through customer service is impossible. Each agent you speak with gives inaccurate information just to get you off the phone. I even had a rep pretend to be a supervisor! We have had phones that continuously reboot, the batteries overheat and options they told us we have, we've never had. We paid good money for two phones that are close to useless. One has been replaced three times. Their answer was to pay ADDITIONAL MONEY to get a phone that actually works. How ridiculous is this?!?

Metro PCS is ok but they need to stop making ZTE phones because it sucks. When you make a call the person on the other end they can 't hear you and it's so frustrating. It won't let you block callers. THAT'S **!

I purchased a phone with the understanding that my number would not change for four days, And it was repeated that my payment of 30 dollars monthly would not change. It was 2 hours later that a text from Metro PCS that payment would increase to 62.00. I returned to the store and spoke to manager. He said it didn't matter and my payment would be 30 dollars. I got 2 other text that said 62 dollars due by January the 12. I went back to the store and demanded the 80 dollars that I had paid for the phone and to give the new phone back.

Could I actually give "NO STARS"?? New contract and new phone purchased but the phone turned out to be a stolen phone. Store had to be forced to replace the stolen phone and gave me a refurbished phone that had been hacked instead of a new one. No help from Metro PCS corporate people, no help from T-Mobile. Finally spoke to a representative in the Philippines that said he was just sure if I would take the phone back to the store that sold it they would be happy to give me a new one. Really?? Stated no harm had been done from information obtained by hacked phone, not sure how he would know that but anytime personal, private information is fraudulently obtained it's a problem! But, he went on to say they actually have nothing to do with the individual stores so there was nothing he could help with anyway. How could customer service be that bad for any company? It's ridiculous. They are a disgrace.

Every time I go into my local Metro PCS they never have any phones in stock. I have been waiting for days for the phones that I want and they check with other stores in nearby counties and they don't have any either. Not to mention the worst customer service that I've ever experienced. I felt like I was in a ** pawnshop. This company should not exist.

The phone I have used for several years was with another company when it died. This happened during evacuation of Hurricane Irma. I had no choice but to get another phone fast. I went to a Metro PCS store in Foley, Alabama. The service personnel was very pleasant. I chose a phone and my service worked fine. Several days later I returned home. Fortunately for me I had no damage to my home. However I was surprised to find that my new phone would not make calls. I checked with Metro PCS and several hours later they determined that damage to some of their towers disrupted service. That is fair enough but I found out later the towers I use were NOT affected. Their coverage map shows TOP service where I live. So I call them back 10 days later to resolve the problem.

I went to Metro PCS located at 4205 Curry Ford Rd. Orlando, FL 32806 yesterday, December 4, 2017 at approximately 4:13 pm. The purpose for my visit was because I've had my phone for almost 3 yrs now and I don't have enough storage space and therefore, I'm unable to update any current apps or download any new ones. So I went in to see what my options were. In addition to my phone, I wanted to inquire about getting my sons phone fixed as well because only one side of the screen was working. When I walked in I was greeted by **. She asked me if I was making a payment and I said no and then I proceeded to tell her why I was there. She said to let her finish helping another customer and then she would help me. I didn't know she was still in the middle of helping someone because she asked me about the payment.

I'm a long time user with Metro PCS. Never had a problem 24/7, however after Metro PCS completed their sale to T-Mobile, my phone started blocking attempted calls--saying "emergency calls only" once or twice a day for brief times. Gradually over the year my reception has deteriorated to the point I have service about 50% of 24/7. I've contacted support many times. The staff are always pleasant and they reset my phone -- it will work for the next few hours.

When I first entered into the MetroPCS store that I purchased my phone and plan from the cashier/store clerk/manager was very inconsiderate and very impolite and unprofessional and was not paying attention to anything that I was asking because he was too busy dealing with his own personal matters on his phone and computer and talking on a personal call while other customers were in the store while I was in the midst of trying to purchase a cell phone for my new job that I am required to have a phone for. I am now without any information as to what my secret 8 digit code is and my security questions are not as they should be because I was not asked by the clerk who set up my account and phone without any of my information because she did not ask any of my information.

My experience was great at one store but it looks like I went to the wrong one to sign up. First of all I was told I would get my iPhone protective glass replaced for $25.00 not $30. Lie #1. Secondly $30. For a “startup fee” - charged as an “urban accessories??? I mean WT? on top of the $50. For activation? $25.00 for a SIM card? $10. Rebate makes it $15.00. No biggie. I guess. Not really though. (Sim is $10 in Bellevue Wa 156th store.)

I have 2 phones on 2 different lines as a package deal with Metro PCS. I am on a fixed income getting paid on the 1st of everything. The problem is, for this month in December 2017, they wanted their payment (normally $99.00, which is fine, because they usually give me grace for 1 or 2 days.). My money comes in this morning and I text them. They now tell me I owe them $298.00! Ridiculous! They aren't responding to my questions. I have an unlimited text, web & high speed data also unlimited. I am shocked. What can I do about this situation given my limited time frame? Switch carriers? I need some advice ASAP. Thank you.

I like the coverage. I never have dropped calls. However, it's just weak at peak times of the day. Also, the signal is weak when streaming music on the road.

Metro has no effective customer service center to address service or device failure issues. I have had an issue with this carrier for just under a month... which is a lifetime considering cell phones are now our primary communication mechanism. I have called, been to a franchise store and a corporate store. Their solution to my problem, buy a new phone. It was working fine before I had this issue. I did nothing wrong nor did I create this issue. The people are attempt to soften the blow of their lackluster service by being artificially kind using American relatable colloquium but it seems trite and only makes me angrier. Their new price structure is also CONSIDERABLY LESS COMPETITIVE.

The phones Metro PCS sells you or "gives" you are the worse piece of craps I've ever used. These phones I wouldn't. Even give my worse enemy. They are absolutely junk. How could they sell or give away such a piece of junk. How embarrassing. Great service. Good price but crappy product. Phone is worse than the one I upgraded for.

If you plan on using them for your cell phone service then expect to tell yourself at least once a day, “Damn I hate this phone.” The text messages you send do not send images and you cannot receive them either. You can if you have Messenger or Snapchat. You go into the store and pay your bill at the Metro PCS Store and you get charged $3 just to pay your bill at their own store wtf. One more thing every month when I go into the store and pay I ask each employee why we cannot send text images and EVERY ONE OF THEM says something, “IDK well shouldn't you at least figure it out ** it isn't my job.” Truly wish never ever went with them.

The customer service reps are professional, skilled and patient. They take as much time as the consumer needs to ensure the service they provided resolves any issues you may have. In 6 years I have had only one call drop due to a poor signal. Plus, they have the most economical plan as MetroPCS rewards customer loyalty.

I travel a lot and need international service, which has been great with T-Mobile. But when my phone died just before a trip, I saw that Metro PCS had a great offer on new phones and service "on the T-Mobile network." We bought the phones, the "international service" and off I went to Greece and Italy - where the phones did not work AT ALL. Not to call a hotel or car service, to reach friends when I was lost in Lindos, not to stay in touch from anywhere. NO SERVICE. We tried to reset the phone remotely. I tried from Europe, nothing worked. I had to spend $200 on ship's internet just to stay in touch. I spent an hour in Athens trying to swap the SIM card, but of course we could not unlock the phone to do that. Unbelievably frustrating.

The biggest scam ever with their rebate offers when you purchase a phone from their online site. They tell you 4-6 weeks to get the rebate, on week 8 I still haven't gotten anything, I call and give them a new address and they tell me another 4-6 weeks. This was 6 months ago. Now I contacted them, they say they have no notes about any rebates due to me. Do you believe that. Their troubleshooting "team" - worst ever - all barely speaking English Indians transferring you from one to another for almost a month for issue with my mailbox. At the end I ended up buying a new phone and never got the rebate. After 1.5 year I've had enough with them.

Pay 50 dollars only for it to not work when I need it to. Unlimited? No. ** in the ** instead of letting you watch when you are traveling in the city. Inside? No. ** in the ** even though you are 10 feet from your router wifi AND have unlimited data from Metro PCS. ** 95 dollars a month for this ** double internet and none work.

I have had a series of problems with this service: someone else appearing on my account and no one at Metro PCS can explain how this is happening. The arrogant employees tell me this is not possible as I'm reading "Hi Ed, Hi Yolanda"- my name is Elizabeth! Someone at Metro PCS decided that since I have a Spanish last name (my married name) that I should speak Spanish and they changed my account from English to Spanish and gave me an argument about reverting it back to English. I was told that this English to Spanish change was not possible since I registered as "English." When I called and informed Metro PCS that I was changing providers they sent my complaint to whomever for review. Upon review they must have realized that I am an excellent customer and the problems have subsided, hopefully for as long as I remain their customer.

Activated a new Metro PCS account on Oct 17, 2017. It ceased working on Oct 19, 2017. I cancelled my account with customer service on Oct 17, which said a refund would take 8-10 days. No refund ever occurred. Called 4 weeks later to pursue further and they said case was closed and could not issue refund. In addition when I cancelled my account, they at the time said it would have taken 5-6 days to solve the issue and reactivate the account. That is horrendous service. Stay away from Metro PCS and deal with the big guys instead. They essentially charged me $65 for 2 days of service and couldn’t offer me an explanation as to why it stopped working nor reimburse me as promised. This is essentially theft.

I ported over my phone number from Verizon to Metro PCS in October 2017, it is now the middle of November. The phone I got free for porting my number (ZTE Blade Z Max Android 7.1) is great. I very much like it. Wish I could say the same for Metro PCS service itself. If I am outside the reception is absolutely great, couldn't ask for better. In the house is a totally different matter though. In the house the reception is mediocre at best. EVERY SINGLE call cuts in and out and some calls simply get dropped. I will DEFINITELY be changing phone carriers in January, if not before. I hope to port my number over one more time BUT if Metro PCS objects, I will STILL change carriers. My honest opinion is to go with another carrier, any other carrier. Sorry Metro PCS, you totally suck!

My experience with Metro PCS always was helpful when calling and purchasing a phone. Customer services is very polite and gets problem solved. However, I had a problem with the rebate which I never received so beware of that fraud.

Metro PCS charges you for unused time on their plans. If you can't pay on time too bad you only get what's left of the month. I believe this may be illegal as you are prepaying for service, as stated in terms and conditions. Paid my $50.00 plan seven days late due to financial reasons. Only received 21 days of prepaid service. This is not right. I am not past due as again this is PREPAID. I believe others are out there with same complaint. Maybe a class action suit is in order to stop them from getting rich off of us common people.

Recently, I broke my phone, but I had the insurance plan. So, I called Metro and they said that it would be a $50 deductible and that they would send my phone that day. So, they took the $50 out of my bank account. A little less than a week later it still wasn't here, so I called and they said they never send it because they don't have record of my deductible, but I know they got it because I have proof of it coming out of my bank account. Now, they are saying if I want the phone I have to pay another $50. (It's an $100 phone, so there is no point in insurance if you have to pay $100.) So, I asked to speak to a manager. Then, THEY HUNG UP ON ME!!! This is a terrible company and I'm so mad right now. If you can afford it, never go with this company, and certainly don't get the insurance plan.

Switched from another and they took care of everything. My other carrier had poor customer service and no clear resolutions for problems. Metro can solve your problems and let you know when you can upgrade. The monthly bill is very competitive also. Very satisfied.

I have had a great experience with Metro PCS in all aspects of providing me and my son with their service. There has been only one area where I have had concern and that was Coverage area. My son travels to remote areas in Hawaii, Alaska, Montana and Wyoming and the service was problematic. However, compared to the other providers, Metro PCS riding on the T-Mobile network, was the most reliable of all.

I love Metro PCS because of the truly unlimited data. However my coverage range sucks! I live in Greenwood SC & service is pretty good but as soon as I get into Abbeville & on into Elberton GA I have no service whatsoever. It was also spotty in Callison SC!

The company refuses to give proper information for porting over to a different company because of shoddy customer service and services they offer do not really exist. If I can't call from my backyard then the service is no good.

My wife and I had 2 different plans, she was unlimited and I had a promo deal 8GB for $30. Last month we had a hardship and had to go cheaper. I was told that my plan wouldn't change but my wife could only get 5GB. We asked in store, "My plan will not change? And I will still have 8GB?" The store employee said yes. He didn't explain any of the pro-rated bill at the time. So when the new bill came out, my wife and I were told. Starting this month our bill would be $70 plus tax and our phone insurance. We weren't told that we would be paying 2 months worth the service on this bill. Then come to find out my plan got cut due to our plan change, 8Gb down to 5. And there's really no point of going into the store for anything. They can't see our bill or tell us anything about our account. The store manager did nothing to rectify our problem and said call customer service.

Good service. There aren't any taxes and it's unlimited for pretty cheap. You get unlimited music so my data never lags!!! And you get a free phone!! If you have a contract I would switch and save all that money.

Metro is a great phone service. The employees are very knowledgeable with any problems you have. They get right on the phone with customer service and fix the problem while you're there so when you leave everything works and no more problems.

They have affordable rates and if you don't pay your bill you don't get canceled with a fee. When you pay your service will be restored right away. You are not obligated if you don't pay and go with another provider.

I have been with MetroPCS for two years and only once I had a problem. I bought the HTC 626s and their website said it had NFC but it did not. I called customer service and they gave me $70 towards my future bills. Other than that my phone always works, great service, and affordable devices. Guys remember you get what you pay for.

When you first become a customer service is great, but after a few months your data goes quickly and you hardly get reception anywhere. It sucks.

Metro PCS is all around great service provider. They are a great company and they are fair on their rates unlike Sprint, Verizon etc... They are super helpful when I need help with my plan and they aren't rude. They do give me peace of mind when it comes to my wireless provider.

This is a very good company and the price is great and I would recommend Metro PCS to everyone and when a family is having financial problems this is the best company to use.

Metro has always been good to me. Now that they were bought by T-Mobile, it's only gotten better. Pay just about full price for the phone but the trade-off is, I'm NOT locked into a long contract. I not a computer nerd so their 30$ a month plan is great for me! Unlimited talk and text with some computer time and I never run out of any. The corporate store employees know me by name and are great with customers every Day! Very happy with their plans and their customer Service! I'm not going anywhere.

I had an issue and I needed to talk to customer service about a change in the services and I couldn't reach them so I had to go to a store to have the issue resolved.

I like Metro but a lot of times the service from their towers is slow and they claim these phones are of good quality but I have had nothing but problems with my LG since day 1.

We used Virgin Mobile for 10 yrs until it came time for a new phone compatible with our plans. We called them asking which would work & they told us the model to buy. When mine came in the mail, something told me to call them before opening the package. Speaking to them was a joke. So rude so I told them the phone was being sent back to them. Then we went to Metro PCS & were treated royally until the porting of our numbers. They had to call Virgin Mobile for the account & they hung up on us twice. The customer rep at Metro put me on speakerphone with Virgin & this conversation didn't end on a nice note. All in all Metro helped us so much -- to hell with Virgin Mobile!

My billing date is at inconvenient date so I'm having to request extension so I can pay it by my payday. It's a hassle to get a hold of someone live and that annoying recorded line wont transfer to an agent. I had to search for the number to corporate only to be referred to customer service of the 888 number. All the agent cared about was getting the payment and made no attempt to assist a customer who has been a customer for almost 3 years now. Referred to supervisor who just basically brought up the same drivel of taking my payment over the phone. Note payments in-store or over phone is $3 extra. A further inconvenience with the hoops you have to jump through to get a hold of someone. At least the competition lets you catch up your bill before they shut you off.

I have decided after months, the reception at my work location is next to poor to no signal. I checked Metro's coverage map and see full signal at my location. My coworker next to me gets very good signal with At&t.

Metro PCS is one of the worst cell phone companies I have ever known. They lied about the gigs you get, they turn your phone off if you are 1 day late and trying to contact customer service is useless. Try it at your own risk.

Metro PCS has the superior technology for a fact & with their partnership - Master service agreement with T-mobile's cell sites which use SEPARATE transmit & receive lines (only carrier that planned ahead for today's demands). I was Wireless infrastructure trouble markets for 18+ yrs. So #1 tech is Metro PCS followed by T-Mobile for reliability & streaming quality/DL speeds then followed by VZW for balanced network with access to a lot of National Parks. I cannot & will not endorse AT&T for ethics violations & utter disregard for human life never mind poor coverage & truly not giving a rats about QA/QC in my meager opinion.

We've been with the company for almost 2 years and it's up and down. Calls are okay but sometimes they can drop and the 4G LTE network is not as fast as they say it is. The service is okay sometimes but text messaging can be a hassle depending on if you using WiFi or not and we often have issues with that.

I have a phone that I have had for a 100 years and did not want to change. They finally told me that they were changing the system and my phone wouldn't work anymore. I hate this new phone and I am going to change co.

They have dead areas and you pay for unlimited everything and they cut your internet back about 1/2 to 3/4 way through the month. That is not unlimited.

Love Metro because no contracts. Pay as you go. 4g network, dependable, easy to use and you can take most unlocked phones and use with their service but Sprint can't be flashed over to their service yet.

Good customer service and the network and plans are good... Hinky phones however as some of the phones aren't worth the price you pay for them.

They now have good, big and valuable service!! I was a user when they were young. Much better now 79% better. Customer service much improved.

NO SERVICE AT MY HOME. They claim I'm in a 4G area but I can only make calls through wifi. I am in the final stages of Pulmonary Fibrosis and we need better service. They have not offered any help much less a solution.

I like Metro PCS phone service. I was trying to get new service with AT&T but they told that they could not find my account but they could not. So I am staying with Metro PCS.

I never had a bad experience with Metro PCS yet. My internet still works fine and I'm able to play videos, watch my favorite movies and shows with no problems. All in all I like dealing with Metro PCS.