Metro by T-Mobile Reviews

I never write reviews on customer service, however two bad experiences deserve it. I live in Laporte Indiana. I went in to Metro PCS because my phone had a system update, that did not work. My phone never came back on again. I was told by them on the phone to go in the store that they were able to fix it there only. As soon as I walk in the store the lady is in there yelling at someone on the phone, I tell her what happened and before I can even finish she says, I don't know why they sent you here cuz I can't do nothing. It continues to be rude body language and rude comments and lies the whole hour and a half that I was there. She has no respect for anybody. I have worked in customer service for 20 years, and would not even think to treat someone the way she treated me. I can not believe that any company would hire such a person to actually talk to the public.

I bought a phone at one of the MetroPCS retail stores about a month ago. The phone was bought defective so I tried to return the phone to the retail store, but the retail store refused to grant me an exchange or return for a phone that was being returned just one day later. On top of that they overcharged me by exactly $110.00 more than MetroPCS had on their website. I called MetroPCS to file an investigation on the store and I never ever heard back from them. I received a call from a weird number, but when I picked up the person would hang up on me. It's been a month and I still haven't heard back. I had to pay to get the phone I bought fixed which cost me another $50.00. This is a joke and their retail stores are a joke as well.

Superb Metro PCS team at the Poughkeepsie Galleria! I was overwhelmed and very pleasantly surprised by the level of professionalism, technical expertise, teamwork and customer service of Ben, George, and Nayheem. This location is just two weeks old. The millennial team is at ease with all ages, all generations and all technical levels, I received great service, a great phone and a wonderful package price. What is not to love. I have been a previous Metro PCS customer. I am glad they are more accessible. Kudos to this team. You made my day. Did I mention that they go above and beyond? They do. Come in and see how.

My wife and I have been MetroPCS customers for over a year. I am VERY unhappy with their service. I live outside of Charleston and Hurricane Matthew just passed by. We have not had service for 2 days. We had to borrow neighbors' cell phones to make calls. The only reason that our phones work now is that our WiFi is back on. Who wants to carry a phone that doesn't work when you really need it. During a life or death situation I need to be able to count on my phone working. I can't count on MetroPCS, you can't either. If you are looking for good, reliable cell phone service, keep looking. MetroPCS doesn't care about you or your well-being.

Metro PCS has been my phone carrier over a year. Come every month I get a text just a matter of days after paying my bill that my data is used up... To make a long story short I've been on the phone with their scandalous Representatives for the past 3 days and I explained to each one of them that my data is gone after a week and a half and I watch nothing on my phone. I hardly use any data. They have told me twice that they are adding 1 gigabyte of data. They have added nothing. I cannot do anything on my phone. They are liars. They hang up on you. These people are the dirtiest people I have dealt with. I am moving to a different carrier even before this month is up but what are you doing a case like this? Just figured you got punked right is. My way of handling things would be to go down there and it ain't going to be pretty just a little heads up for you. If you're considering going to Metro please don't.

When you call customer care you cannot talk to anyone. They have it automatically set up and it's pointless you ask to talk to someone because what you need is not an option given. They still keep you on the line only to tell you they are having problems and to try back later. It says 24/7 but it's not. It's pointless. A robot cannot help a person with all of their needs. I feel like this is lazy and unprofessional. They prompted the machine for one purpose and if you don't need that you can't talk to anyone. By far the worst customer care.

I decided to take advantage of a business opportunity that offers cell phone service. So it would make sense to be my own customer. I port my number from Metro PCS to my new service provider. I put in my new SIM card and I get a message on my cell phone that it's locked. They have literally locked my cell phone because I switched carriers. I thought a law was passed that cell phone companies cannot do this. My phone is paid for in full. I owe Metro PCS no money... none whatsoever. I go to a store and she speaks with their dealer service team. The lady tells me to visit www.releasemycode.com and pay for a code.

Every time I think I'm out, they pull me back in! SMH LOL. I was done with Virgin Mobile/Sprint because Virgin Mobile was THE worst experience/service ever; from their customer service to plain ole "this phone has been buffering for an hour" issues. I even had a months' long battle with them & involved the BBB to return my money they stole. But I digress. I was fed up, so I decided to go to another company who would treat customers like customers and not like meal tickets they can repeatedly take from. So I was told (and was swayed by their ads at the time) that METRO PCS was the way to go. After seeing how Virgin Mobile conducted business (I was a VM customer since the beginning, bought the supermodel???), I was well aware of these business tactics (tricks and lies) that these type companies play, plus I'VE WORKED AT MANY A CALL CENTER!!

The first time I took the phone back up to the place was because the phone kept rebooting for no reason. I decided to buy a new phone and out of all the phones they could of gave me... they gave me a Coolpad. Anyone ever heard of this phone? And as I thought the phone was trash too since the screen got blurry as soon as I got home and rebooting it did nothing. They would not give me a replacement phone or anything. They just sent me another freaking Coolpad and this one just died on me for no reason! And it was fully charged! I might drop this company if this time I don't get a Samsung!

I decided to use Metro PCS for my mobile services, and I was told that this service runs on the T-Mobile Network. Now I'm glad to be a new customer with the new phone and all of its features, but I actually live about 40 miles northeast of the main town. So that's the area to where I will be using most of the service that I need. But I can't use the 4G data in my hometown area, because since Metro PCS is on the T-Mobile Network, the data will not work out here. I have to connect to WiFi for my phone to access the internet. What bothers me about this is that back in 2004 to 2007, I used to be with T-Mobile. And I'm shocked to see that after more than 10 years, T-Mobile still has not expanded to the area of my hometown yet or if ever via Metro PCS. I would think that after all these years, some kind of improvement would be accomplished already.

I purchased a ZTE Zmax Pro from MetroPCS on 10/2/2016. I am having problems with it, so I took it back to MetroPCS today on 10/4/2016 the exact same place I purchased it. I explained that I am unhappy with the phone for the fact that the phone had a problem with sensing touch in several locations of the face when touched, also that the fingerprint sensor would not always open phone, and seems that the settings for opening would change on its own. Thereafter the MetroPCS associate witnessed and agreed there is a problem with it.

I would never ever recommend nobody this sad ** company. They always want you to upgrade which is damn near the regular price for another phone. I always was have problems with my LG Stylo and instead of replacing my phone, they want me to upgrade. When the representatives can't solve your problem, they either drop the call or just hang up in your face then you have to start the call all the way back over from the beginning. And that's a pain. I gone and I'm gonna stay gone!!!

On Saturday October 1st I went into the MetroPCS store located at 3041 W. 11th Ave. Eugene, Oregon 97402 to have service transferred my my current phone to a new phone I had recently purchased on Amazon and told the associate I wanted to keep my phone # and plan, and then I wanted to activate a new line of service on the old phone with the promotional plan of 5GB for $25 a month. The girl that helped me did just that or so I thought. I briefly wondered why it was costing me $116 for this when it should have been closer to $105 but the phones seemed to work and I was in a hurry. Just to double check that everything was good I asked her to make sure my monthly bill had been included in that price. She informed me that it had not and there was still a $40 balance due.

Started Sunday at 5 am with a text from PCS saying someone has made changes to my credit card on file. I immediately started calling the number they provided to notify them IT WAS NOT me who made changes. The number to call was not working number, I was unable to access account online so had to drive to store as now texts were sent regarding bad payments, card insufficient funds. After going to 2 stores, 1st one, Bells circle, had revere officers there not allowing entrance for over an hour. The 2nd on Broadway, took pics of acct on my phone before it was no longer accessible.

So I was with Boost Mobile using a Samsung Galaxy Note 2 (4.1.1) and I bought a Samsung Galaxy s5 (5.1.1) because it's a phone that I always wanted but was gsm so had to let Boost go and got Metro. At first I got the $30 plan and speed were slow for the remaining of my service because I used all my fast data so I did trip. But 2 days ago I paid for the $60 unlimited and it sucks. The speed are really slow. I even uninstalled all the apps to watch a YouTube video and buffering... Facebook loads very slow and all internet searches take their sweet ass time. My Note 2 on 4.1.1 was really fast on Boost $50 plan. No buffering and had tons of apps... Metro PCS really sucks and when you go to customer service they don't give a ** about you... all they say is "Email us with the issue." Avoid Metro PCS. This is the last month and I'm going back to Boost even if I have to sell my phone.

I truly don't know where to start. I wouldn't even give him a one-star rating. As of 3 weeks ago my husband's phone decided not to have signal or service or nothing and that would continue to go on and off for 2 weeks. We went into the local Metro PCS stores here in Mesa Arizona and not just disrespectful but they didn't want to help us at all. They were too busy playing with their phones or talking on the phone as their personal phone and not give me or my husband the time of day. When they finally decided to help us they said that we could order a new phone for $15 and I'll be here in 3 days. For one it was not a new phone it was a refurbished phone. It did not come in 3 days. It came in and over a week. We told Metro PCS that you cannot tell if it's 3 days when he was going to actually be a week. I have children and I need my phone to be working.

PCS falsely advertises 4LG service... They do provide it for a fraction of the time in a day but at peak hours as use increases 4LG goes away... They sent an incredibly long email recently with new service agreements which I read carefully and they basically were telling us that we should expect snail pace internet tethering at peak hours. Translation: as they make billions off from new customers they don't want to invest in bandwidth capability to accommodate them. So they falsely advertise LG speeds for customers and then deliver about 10% of the time still charging customers for 4LG service. CenturyLink was the world's slowest internet connection until PCS showed up.

I switched to MetroPCS with the promise of great service & no contracts. All I have had is problems. Dropped calls, unable to access internet, caller sounds as if in tunnel, sometimes you get one or two words out of a conversation because the "radio" in the background or the speech sounds garbled. Worst service ever!

I don't see how all of these other people are having issues with Metro PCS, but I'm not, and nor has a good friend of mine who told me about the service. I've used the Nexus 5, ZTE Zmax Pro and the Galaxy Core Prime on the Metro PCS network and what I've learned so far after a year of use is that Metro PCS offers a great deal but their phones are lacking. The Galaxy Core Prime has a bad antenna, and so does the Nexus 5, so you wont be getting good service. However, the ZTE Zmax Pro had great service and I loved it!

I am absolutely Furious. There's no customer service with this company. I left cricket and came here to MetroPCS thinking for once maybe once a phone company would give a damn about their clients. That couldn't be further from the truth. I changed my service plan and I set up auto-pay to ensure that service wouldn't cut off. Make a long story short they didn't do the other day because I have no idea. No text message. Just know that I couldn't contact customer service unless I made a payment first. They wouldn't put me through to a person. I tried every way possible trying to reach a customer service agent but guess what? You can't reach one because their auto attendant won't connect you until you make a payment on the most expensive plan they have!!!

We came to Western Maryland for a two month stay and the signal has been so bad that most of the time we do not take our Samsung phones with us. Once in a while we can use them for a short time. Turning them on and off to use them is ridiculous. I still cannot send or receive a picture.

We have been using Metro PCS for a few months now and so far I am loving it. If I had a problem with my phone I call customer support and they help me fix it step by step. They are very nice. Before we had Metro PCS we had Sprint and as soon as we switched I saw a big difference. Our bill is much cheaper than it was with Sprint. Our bill was almost $300 each month just for two phones on their family plan. But when we switch to Metro PCS on a family plan with two new phones, our bill is only $72 a month.

There are millions of reasons why Metro PCS got all those bad reviews. Horrible and untruthful service and promotions. Bad quality merchandises and fake promotions in general. I fall for those promotions and well arranged stores. Cheap services in their case mean NO GOOD AT ALL. Unbelievable. They can make you sick. They should provide this kind of service in China. Not in US. Careless, negligent, miserable, poor, bad service company. Unpleasant. Don't waste your MONEY IN THEIR STORES. IT DOESN'T WORTH.

Since enrolling with Metro PCS Auto Pay it never has worked. Every month I'm alerted via text that my payment is due and I have to either go online or drive to a store. Their phone customer service is very rude and always insist Auto Pay was never set up. This has been going on since 2/2016. They set up Auto Pay on the phone and guarantee it will work. It never does. The clerks at the store don't care either and say I have to talk to customer service. If a payment is made by phone or in the store there is an additional $3 charge. So far customer service has waived the charge because of this ongoing problem. My bank says Metro PCS is the problem, not my debit card.

I have problem with calls been drop when in the middle of a conservation and when am in places like the hospital. For example if you're on the lower level you cannot receive phone calls or call out. I was confuse because other people were able to use their phone and I wasn't. So I ask the reception did she know why some people are able to use their phone. She said if I had T-Mobile it didn't pick up on the lower. This is my concern about T-Mobile services.

I went into Metro PCS store in Starke, FL to inquire about the rate it would be to get my phone number change. The employee that was helping me stated that Metro PCS charge 19.00 to have a new number. Metro is a ripoff no doubt about that. Not to mention every time you come into the store to make your bill payment. They charge 3.00 & give you no extra day or two before shutting off your service for none payment. It's all about the money not the customers...

I started metro PCS when I seen an ad on tv about $30 plan with a free phone. The phone a Samsung Galaxy Core Prime was ok. But the svc was a little satisfactory. I had t-mobile before and missed it so I thought since they were using the same network I would be ok. There's a lot of dead spot areas when using the data. Then if your due date is near they don't do extension/arrangement. You either pay or change the bill due date & pay the prorated amt. The customer service # is automated so if your svc is off you can't get ahold of a real person who in turn has an accent so there is a barrier in communication just from that.

I bought a Bluetooth device the same day I signed up for their service, took it home and charged it overnight as directed. I could never get it to connect to my iPhone. I took it into the store for a return, and the associate there paired it with their Bluetooth speaker and said it was working. I told him to pair it with my phone, which he did. So I figured I just didn't know how to pair it at home because it appeared to be working at the store. As soon as I left and drove around the corner it disconnected. I went back to the store and told them. They did a couple of things, turned off the Bluetooth, turned it back on, paired it back with my phone and told me to try it again. I went back to the car drove around the corner and it disconnected again. I took it back in and said "I just want a refund, obviously it's not compatible with my phone as the instructions indicate might be the case."

SO it started when I bought my phones last September, changed from another company to them. Bought brand new phones for my girl and I. They lasted 2 months. Got super hot and overheated so had to use an old phone 'til I could buy better ones. Thinking maybe the cheaper ones were that bad so bought brand new HTC and Samsung phones about 3 months ago now and I bought insurance and covers and everything. This time and well the Samsung broke, a month ago so I go back to the Federal Way location by the Old Haggens and ask for a manager and was told no. Gave me some call and wait number.

I started Phone Service with Metro PCS in July of this year and it has been a horrible nightmare. The "free" Samsung Galaxy On5 came as part of promo package that cost 60 dollars a month for unlimited data, text and talk with 8GB mobile hotspot data plan. I was with different provider for years but I wanted to try this great deal (UGH!). The phone constantly dropped data connection and I have to use Wi-Fi calling if I want to make a phone call indoors. 90% of incoming phone calls do not reach me whether I am on Wi-Fi or data plan. Outdoors I may or may not get a call in or out. The phone constantly disconnects from the network. I suffered with this for almost 3 months.

... My EXPERIENCE. Ha! Well to get to the matter at hand CAN A GIRL GET YOUR UNDIVIDED ATTENTION... "METRO PCS" on are around the 11 day the 8th month 2016 I entered Metro here in Tampa with the hope to switch my wireless service from Sprint to Metro after a 2 year contract with Sprint. I was excited LOOKING FOR LOWER RATE PLAN... I did upgrade a service from Sprint I WAS MISLEAD by the new prices which caught me off guard. The service was much higher... So off to Metro this switch wasn't easy no BARGAIN FOR ME... The sale rep at Metro PCS fast take me and several others all at 1 time no one really got full ATTENTION. NO FREE PHONE FOR ME. I ended up spending 105.00 that day and was told and I quote, "You want a case? GET YOU 1. You want a Bluetooth, pick 1. YOU WANT A CASE, pick you one out. ALL THIS STUFF SOUNDS FREE TO ME. Now I'm stuck to pay for fees I did not want.

Well rebate complaint time. I bought two new phones from MetroPCS.com in July. The handler of their rebates through http://www.yaengage.com/ they seem to have a problem. First said no number then number incorrect. I sent photos of number they said I had incorrect. Then Amanda ** of Yaengage said fixed. Well got another turn down same bull so sent another email. She said, "I'll take care of it". Got another ** turn down. I as of this morning sent my complete purchase order to Amanda too. Hope they wake up. Looks like time to class action their butts. Have seen several similar complaints of Metropcs.com.

Metro PCS is such a joke. I went in to check out what I had heard about them from friends and on tv. The person in the store was very courteous. They had both phones advertised. But when I got it home, which is about 50 miles from the nearest store, and I had problems from the very beginning. I have to use my wifi hotspot for my computer to get access to any data on my phone. I have the 60 dollar plan (unlimited plan supposedly). I have taken it back to the store several times. It works when I get there, but when I leave and when get it home, it doesn't work. I even have problems when my hotspot is in my pocket. I have done everything they suggested. I'm sick and tired of the bs and am switching to another company when I get paid next. Until then I suffer.

I a few years back had seen a billboard and tv commercials stating 40 a month period. I went to a store and was being charged $40 per month plus taxes. That from the start told me that they are full of it. I'm unsure of if they always have been linked with T-Mobile or not but they as well lie like dogs with no legs because my ex was on their phone with a family plan but told that he would get a $500 refund if paying for one or two years on time. He did so and was told that he would get a store credit or be given a $500 reduction for the next amount of time in billing. Stop doing the bait and switch please, nobody wants to read fine print and some don't have good enough vision to do so.

Ran out of high speed data a couple of weeks after purchasing an LG stylo 2 with a $50 plan on 7-15-2016. I couldn't get into town until 9-2-2016 to upgrade to the $60 unlimited data plan. My service expired a couple of weeks or so earlier, in August. The associate (Dorthy) at the Spokane (Division st.) store restarted my service with the $60 plan. She didn't tell me that my service would end after the 14th, or about the $5 charge for changing my billing date.

I have never since I have been doing business with any cell provider had as many problems with one phone in my life... I went to the Metro Store to buy a phone and the girl that served me was very rude and nasty. I interrupted her lunch break, and seeing that she was the only one in the store, she didn't like it. I asked her about the ones that were on sale online, she said "Well which one did you want?" I asked her about Samsung... She brought one out and that was that... Taking it out of the box and starting programming it... She made me feel so unwanted... Now I am stuck with a phone going on 2 weeks and I HATE IT... If I had another phone I would THROW IT IN THE GARBAGE... I AM VERY DISGUSTED with the phone and the girl that waited on me... I have a plan of $50 and when it gets near my bill it slows down SO MUCH... I will not give anyone advice to go to Metro ever.

I bought the DZ09 Smartwatch (Osceola Parkway & Michigan Ave.). This watch tarnished badly after one day of wear. I went in just to exchange. They refused. Said it was my fault. They threatened to call the police on me! I contacted B.B.B. These are great! They contacted the store. They couldn't have returned it any faster, it the place was on fire! Thanks B.B.B.

During promotion, upgraded SVC to $50. Plan, added new SVC (transfer from tmo) purchased 2 zte max for family plan (2 phones). Store did not honor the "Add one line to your $50 plan get half off bigger better device priced $99 or below." Clerk said only at metro corporate stores... I will be returning to Tmo asap and taking both phones with me... Metro does not honor their Ads.

Phone was highly recommend from MetroPCS staff (shame on them). Save yourself and your money with this one... Also if using METRO go to corporate stores only. I my screwed and out phone plus accessories ($125). After telling clerk that I take lots of pictures, download games and use coupon sites. They highly recommended this phone. Samsung ONE. I have brought it back 4 -5 times in less than 3 weeks to pay more for an upgraded phone. No luck. Phone has no storage. When you first it turned on all the updated everything and I put 2 games on it eternal memory was full. At at a 7.8 g. Why they sold me an 8g phone is beyond me...

This has to be the worst experience I've had in a very long time!! All I wanted to do was to switch my carriers from Straight Talk to Metro PCS and it has turned into the biggest joke with Metro PCS telling me that I need to get a new phone and that Metro PCS is not compatible with my Samsung Galaxy phone. Oh and by the way, they were selling Samsung phones at the Metro PCS store. SO I got the big runaround right from the get go. Then once I got my Metro PCS phone it didn't even work. The service kept going out on me even though I was in an area that supposedly supports Metro. I am switching back to my original carrier and my original phone. Both may cost a bit more but you get what you pay for!!!

Like Metro for cheap phone plans. No contract drama. But I made the mistake of paying a $60 Activation fee at one store. If I would have gone to another store the activation free would have be free or much less. So I feel the Metro company as a whole is great. It's the individual stores and sale reps that I don't trust or care for.

I purchased a phone and insurance at Metro PCS on 2201 Cottman in Dec 2015. My phone broke and after going into store to utilize my insurance plan to replace my phone, the sales associate ** informed me that I would need to upgrade to a lesser phone (which to me is a downgrade) that would cost more than the original phone I purchased. In my opinion Metro PCS is playing the old bait and switch tactics. The sales associate was rude and unhelpful with the attitude that if you don't like what I'm saying you can go elsewhere. Also ** said I can take my chances going to a private Metro to get a better deal. During downloading my info from old phone to my new phone ** informed me she's going on break now. I advise everyone with a cell phone to stay far away from the Metro PCS on 2201 Cottman Ave next to David's bridal if you expect any decent customer service help at all. You have been warned.

I was looking for a less expensive call plan when I came across Metro PCS. I read the reviews and could not believe what I read. Most said they were terrible but the cost was reasonable so I ignored the reviews and purchased a plan. $30.00 a month-no contract. One review I read said the service is poor but if you don't need anything too fancy or reliable it was okay. I want to add my review. The service is not up to par with other mainline carriers. My calls are very broken - conversations always cracking and once in a while dropped. I don't understand since Metro PCS is an affiliate T-Mobile.

Upgrade phone when made payment on account. Problems started with phones after the upgrade. Went to store that bought from, settings changed. Problems have continued for 20+ days. Have gone to corporate stores, they refused to check my account or call customer service even when instructed by technical support for store to call. Have defective phones nobody doing anything about getting phones replaced even though they're under warranty. Also have insurance for phones. Even spoke to customer service of manufacture of phone which says for corporate store needs to replace defective phones, yet corporate store refused to call even their own technical support or manufacture of phones.

Honestly, I wouldn't of have it one star but you have to push at least one. I've had problems with this service since I've got it. The service is absolutely awful, the calls cut out no matter where I am, it takes a while for text messages to go through, and no matter how many time you call to complain nothing gets done about it. It's very frustrating having to pay 103 dollars a month for services that don't even work. Anybody reading this and is thinking about getting a Metro PCS phone I would like to tell you to walk away from this company. There are so many better ones out there that actually work.

Metro PCS must have the worst customer service of any business in the U.S. If your phone works, you maybe okay but if you have a question it is doubtful they really have a customer service unless it is something about which they will get more of your money. Calling customer service to speak to a person is a revolving option and you never ever get to speak to anyone. Very frustrating. Probably the reason they are so cheap. If you want service and the ability to speak to a person when you really have to you may want to try one of the many other providers out there.

Metro PCS claims 4g LTE. That apparently is a lie. My wife and I have had the service for almost 2 months - I'm embarrassed to say, looking to switch now. I ran a speed test, never topped more than 2 mbps. When I make calls sometimes people say they can't hear me. So I hang up and have to call them back. That usually fixes the problem. However, I am now a business owner. I can no longer tolerate the service & switching providers. My advice to anyone thinking of getting this service - "It's cheap for a reason, you get what you pay for. Don't do it."

The service, and employees - Switched service from Cricket and that was a HUGE mistake!! No internet whatsoever! Took phone's back after one week, and no refund because I talked on phone over an hour. They ONLY refund some money if you only talk on a phone that you had for a week, for under an hour! I had talked on the phone for a little over 3. GARBAGE!!!

I submitted my rebate for the new ZTE Max Pro on 8-5-16 when I go to check on rebate status it says they have no info so I resubmitted it again as told by live chat support. It still gives me the same message so I'm like what's the point of submitting a rebate online and you receive a tracking number but even when you call to check they have no information so I feel that online rebates center is full of it. Best to go in store for instant rebates. I wasn't even sent a receipt for my purchase of the phone in the box with phone.

I made a $100 payment 3 weeks ago, my phone just got shut off, thinking I'd still have $60 in my account it would just turn back on automatically but it didn't. Can't get a hold of live person on customer service... won't even let me access my account info just keeps asking me to enter cc#. Tried to sign up and look at account on metropcs.com... but I can't because it has to confirm my cell # which is off. Went to the store - they said they have no info on the $100 payment since it was over the phone payment because apparently a 10 year old runs the entire billing department at metro piece of ** and told me to call the amazing customer service number that just wants my cc# and no real persons there. PRAY YOU AVOID metro pcs. Go with straight talk or boost or anything. And when you do don't EVER pay extra thinking it will go to your next bill because the 10 year old that runs the billing system bought candy with it and it is no longer.

I paid my bill last week and woke up to the phone off. Not to mention their 24hr line is a joke. Can't get anyone on the phone. They are poor service...

On 8/14/16 I went to a metro PCS store located on 165 East 10th Street in New York NY 10009 and purchased a ZTE Pro phone. The girl working ask if I needed a case so I said "what you got." She showed me a few and I picked out a black 1785 Ultra Fancy Cover, she then set the case down and charged me and continue setting up my phone. After awhile she said I was good to go and handed me the bag with the phone and I thought case inside. I got home and began transferring the info from my old phone to the new one so I never checked the bag assuming all was good.

I've had nothing but problems from day one with Metro PCS. They're always crowded with problems in the store, they look so unhappy, the employees. I've had 3 phones in less than a year. I just had a few questions about the unlimited data, internet on the new phone. I still didn't get the answer because of the attitude from the employee. They say "abusive language" - yes, on their part. I was upset, but I left the store unhappy about the treatment, walked away in disbelief. I was talking to myself outside walking away from the store. The employee shouted at me, asking "are we going to stand here like kids?"

When I got my phone from MetroPCS, the plans was to get the phone and then get all the LTE data, then when phone bill gets paid, the data resets. I've been with MetroPCS from a year, and I've always paid the phone bill, but this time I pay the bill but I don't get the data. WHERE IS MY DATA!? Clearly the data is the only thing that makes the phone worth having, besides having internet. But the real problem is that I don't have my data. I did my part now they need to do their part. I HATE METROPCS, and I don't care if it takes 629 words to express my feelings that the owner of MetroPCS is just a scam artist. Have a nice day.

Store on 85th Wornall Kansas city MO never opens on time. Don't make no sense to me like how you can't open store on time and why do they still have a damn job?

I too have tried to set up Auto Pay! I have a new chip card and I entered all the information necessary and was rejected with "unable to process". I tried to call the customer service and actually got a hold of someone and told them what I was trying to do. I gave them my info and all of a sudden we were disconnected!! I tried to call back and could not get through! I am SO FRUSTRATED WITH THIS COMPANY!! You would think if you are trying to set up auto pay you are trying to make a regular monthly payment and the company would get their money on a regular basis! I agree with other reviewers, they would rather you pay in person or over the phone so they could collect a $3 fee! I am going to change carriers! Metro PCS is just a rip off!

I purchased an LG phone from Metro and within four months they told me that I could no longer use it because they now have only 4g service. The LG phone I purchased was a 4g phone but they insisted it could not be used. Bottom line $100 in the garbage. Also have a Straight Talk phone that I have had for 8+ years with NO problems. This service was also changed and what did Straight Talk do? Within three days they sent me a NEW PHONE. My wife has a Tracfone (same company as Straight Talk) and they did the same with hers as Straight Talk did with mine. By the way, I pay $45 a month and NEVER a problem. When you call Straight Talk or Tracfone it's amazing, they speak English, not like Metro where they speak gibberish. After my short experience with Metro, they can take the express to hell!

I had a very important phone meeting with my company at 8 am this morning. I tried to call and add to the conference but my phone was off due to non-payment. My bill is due on the 17th of every month and today is 08/05/2016 so I didn't understand. I called and they said my account has no funds. For what??? This is a pay as you go no auto pay type of phone service. So if my bill is due in 2 more weeks why is it off again. They said last month's payment 3 weeks prior didn't go through TODAY 08/05/2016. Why are they just now trying to withdraw money??? Not the point so I called AGAIN and tried to make a payment (again I need it for business call this morning and it is now 9:00 am. The guy says the payment was unsuccessful due to bank).

I purchased a phone from Metro PCS over a year ago with for my daughter. Thing seem to be working ok. She even recently qualified for a new phone device which I wanted to purchase. An incident occurred and her services were disconnected with an outstanding balance of 20.00$ after I had just paid a bill I was informed there was a charge where she downloaded an app. After clearing the matter up I changed the PIN number to keep this from occurring again. I forgot the PIN. I went to the store on 86th & Cottage Grove in Chicago to try and have her phone reset but was advised they were unable to complete in the store after the agent attempted to assist me. I believe he grew tired of the automated system none understanding prompts. The automated system is very frustrating to deal with and speaking to a rep is the hardest. This alone would make anyone consider changing phone companies.

For two months I have tried to pay my phone bill online with my NEW chipped debit card. Each time it said my numbers were invalid so I called the company on two occasions and got on the phone with them for over an hour and they told me I had a problem with my card and to call the bank. I called the bank and they called their chipping department and said my card was valid. I have used my card to pay bills online and in the stores. Metro PCS is scamming their customers, forcing them to pay 3 dollars either over the phone or in a store near them.

I recently bought a HTC 626 Desire and the battery dies every 4 hours without me using it. I had it full charge this morning. I have a commute of 35 minutes to work. Getting to work I was at 76% battery. That's 25% battery loss with a phone not even turned on. Then I decided to see how long it would take for it to die completely and around 10:30-11 am it was dead completely. I charged. It took 4 hours to charge completely at 3 pm. It is now 4:32. Again I haven't used the phone and it's at 64% percent almost half the battery. And now I go to store to exchange the phone for a different model and I can't because it's past 7 days warranty??? What a scam. I don't even have a 30 day warranty. They said I can get a new one of same model but I have to pay I repeat (Pay) for a new sim-card. Wow. I will go to a different carrier and I'LL lose the money I paid for this expensive paperweight.

I was overcharged on my credit card. I was paying over the phone as I've done in the past. The system wouldn't take my payment. It said try later. I did try it later three more times. It rejected. I found out the next day my credit card was charged five times. I called American express. Found out that this is an ongoing issue with this company. I have spoken with Metro PCS, five times. Still have not gotten my account credited back. I was told I have to wait 14 days. This company's customer service is beyond bad. It takes me 30 minutes on the phone to get a live person after being hung up on more than three times.

Terrible service. No one helps... always a stupid recording. Service not good. I am a new customer... left Boost mobile. I'm going back to Boost. These guys get you in the door with phone sales and then screw you over big time. Don't go with them. They suck.

I have been with Metro PCS on and off for years but have been with them since January 21, 2016, but I didn't have a problem with them until I bought the LG STYLO in April I think, it was malfunctioning so I brought it back and was given a replacement. When I received the replacement I asked the agent that sold it to me if I would be able to use the phone when I go on vacation in Jamaica July. He said, "sure" because I know they have some rule about having your device for 3 months. He said it's a replacement so that shouldn't be an issue. He showed me how to unlock it when the time came. I thanked him and left.

Their customer service sucks. Never able to talk to anyone. System set up to take your money only. Been on phone over an hr. They keep hanging up. Truth is they don't care. We should slowly take our money somewhere else. They really don't care. How can you have no way for customers to talk to someone. And when you go in store they want additional $3... lol. It's a wealthy get rich scam. I hate them.

I was trying to pay my bill from my phone which I do every month, but for some reason I was unable to do so. I called customer service which was a big joke. Metro PCS expected me to pay them to pay my bill a fee of $2.00. When I was finally able to get a person on the line, their English was terrible. This person offered to waive my fee of $3.00 for paying my bill. To be honest with you with all the credit card and identity theft going on I'm very reluctant to give my card information over the phone.

I been with Metro PCS since April, for 1 their customer service is horrible. They act like they don't want to work with you. If your phone is off for whatever reason, and you try to contact customer service you have to use the auto system regardless if you have questions about your bill. My last bill was $70 that was due on 07/01. I paid the full amount on the due date. On 07/02 they disconnected me and I was unable to get through to a rep because you can't talk to a live person if your phone is off. So I had to go to a store and they told me that I still had to call customer service. And after 2 hours they turned my services back on and all they said was "I don't know what happened."

So exactly one ago today I decided to switch from Sprint to Metro... MISTAKE. I purchased the 626s Desire and 2 days later phone started acting up... I was getting absolutely no service. So I took my phone in and after much debate and fight they replaced my BRAND NEW phone with a refurbished factory warranty phone. I was so furious after I had just bought a brand new phone and they fix my issue with my phone after having it 2 days with a refurbished.

The one thing I hate about Metro PCS is they have no good plans. I would love to have unlimited cause at least I wouldn't get throttled quickly. $30 is worth more than 1 GB. $40 is worth more than 3 GB. Youtube shouldn't steal your data storage. It's just disgusting not right. METRO PCS FIX THOSE PLANS AND THE GIGABYTE LIMIT ON THEM.

MetroPCS advertises "Truly unlimited data and phone service." There is no unlimited, you reach a point, and I am on their most expensive plan, and your phone slows to a crawl. Is it fair? I pay for "Unlimited," if I wanted unlimited to a point? I would have joined that plan. Is this even legal? Companies can just say anything and get away with it? If I did that in life, I would be called a con artist and be in jail!

My family and I have been using Metro PCS for YEARS. Over these many years, I have encountered a few significant problems that have made having a phone a complete and total nightmare. I will first be talking about the initial issue that I had with the company about three, almost four years ago. So one day I walked into the store on University to pay a bill, and I noticed that the store was displaying the brand new iPhone 5S. I was both shocked and elated to see that, since from what I knew over the many years of being a customer there, Metro NEVER sold iPhones. So I thought "well it would definitely be nice for a change," and I decided to purchase one. Purchasing it was no problem - they had the phone in stock - but I had problems later on.

Upon being signed up with this company they informed me that usage of Pandora would NOT use any of my data. They stated that service is included. They lied! Pandora usage did in fact use data and when I called to find out why they said they did not know why (agent was rude and condescending) and offered to put more data on my phone for $5.00 and that they would waive that fee. My bill not being due for another week mind you, they have a $5.00 charge due immediately and have suspended my service until that is paid!! I can't even get a human to the phone and they wonder why people have such attitudes with the call centers. Metro PCS your services are by far the worse I have ever encountered all the way around!! Anyone looking to sign up with this phone company I strongly suggest against it!! Shady, shady, shady!!!

Metro PCS is the worst phone company known to man. How can you have a warranty and pay for insurance but it doesn't cover a damage phone? This company is nothing but a scam. They told me I have to pay for another phone and that the insurance is only for phones that are malfunctioning. I made the worst mistake by going to this company. T-mobile is affiliated with this company and they should be ashamed on themselves. Beware of this Metro PCS.

I switched from Virgin Mobile to Metro PCS in November. I drive part time for Uber and reliability of signal is critical. Metro service stays connected 95% of the time. LG G Stylo works great and better than Samsung SIII. I pay 40.00 flat fee for 3gigs high speed data and Unlimited phone and text. Never drops calls. Streams video to my TV too. Works for me.

Was going to switch after seeing the advertising to switch. I pay $35 with Boost. Was going to switch to the $30 plan. But they said I can't. That I had to go higher. When I told the rep that the commercial said nothing about it having to be $40 or more, she said "Well that's just to get you in."

I wanted to try something new. I've been with Total Wireless and Straight Talk for a few years and they are pretty good. When I tried to buy a phone at MetroPCS, the reps tried to dissuade me from it because people bring it back and they don't want to deal with it. When I did get a phone finally (they were largely shruggy and unhelpful) I took it home and tried to call people. My phone never did get service in my house and away from home it was very spotty and hard to keep a quality connection. My phone wouldn't even work on wifi.

I hate MetroPCS. They full of **. I left Net10 to be with them. I paid the first $50 then realized not enough data for me. I called them to be on the unlimited data then ** told me my next bill will b $74. How the ** you charging me for a month I already paid for. smh.

Don't waste your money. Absolutely the worst cell phone provider I have ever been with. Can't make a 5 minute phone call without losing signal 2 or 3 times. Customer service is extremely rude.

I went to Metro PCS to get new service for the unlimited plan. Went to the New Cut Road store purchased a phone and service and got credit for my iPhone that I had. I was told let the better phone they did not have so I had to take a downgrade and was told as soon as they get more in that I would be called two days after I had my phone. The phone to begin to freeze up so I took it back to the store for the man told me that he would order me a new one. It would be in next week I asked him that you do not have a phone in stock you're out of them for a whole week and the man said yes. So I come back a week later and the man said that my phone has not come in yet. I said well you could have called me and he said that he has been busy.

I have been with Metro for sometime now, and the service wasn't great, but now it's worse than ever. I'll start with the customer phone service, 611. I've never incurs such rude people. They can get very nasty. The majority of them do not listen to what you are saying. I speak English, and rarely do I get a clear English speaking CAR. I can't understand them, and they don't understand me. In either case I am constantly having to repeat myself over and over, and for a customer it's infuriating. I can honestly say, I've never had a issue resolved by calling customer service. At times they've made the problem worse. I end up having to take time out of my day, to go to their corporate office, to try and get help. There are many rude or unknowledgeable people there too. If you're lucky, you'll get a good one. So I'm very dissatisfied with Metro Customer Service.

I called customer service to up my 2 of my plans so that my children could have more internet. They inform me that I could not up my plans because I was not switching the account from outside of Metro PCS. The gentleman in the store told me that I could change my plans but I would not get a discount but he couldn't do it in the store that I had to call customer service. After 5 minutes of waiting to speak to someone I finally got someone on the line who told me that I was unable to change my plan. I have 4 lines with this company and I was trying to pay them more money to get more internet and they told me "no". I'm not sure what kind of business they are trying to run. Never go into a store because no one's ever there to help you and if they do by chance help you it's not the correct information. I suggest going somewhere else.

My Verizon phone died again from water damage and I got a coupon in the mail from Metro PCS, which sounded too good to be true, but I had to check it out. There was absolutely no one in the store when I arrived on a Saturday afternoon, which was a terrible first impression. The phone froze up on day 8, on a Sunday @ 6pm, and of course, they were closed. I took it back for an exchange the next day and the manager accused me of damaging the phone intentionally, told me he didn't like my attitude, and I should go back to Verizon!!! So I did, and they even verified that I did not damage the phone, that it was defective!

So I used to have an alcatel one touch from Metro PCS. It was a pretty okay phone till it broke. Then I had to wait to get the phone replaced. I got a alcatel from Metro which turned out to be broken as well. I couldn't hear anyone when I called them or they called me. Also I'm a security guard so this is not good. Instead of giving me a new phone immediately they make me wait again. The store manager also offers that they can give a phone greater or as good as the alcatel one touch. I get the and it's a Samsung grand prime which is a older model phone and way less internal phone space with no option of switching default to sd card. They kept claiming it was a better phone, and refused to give me a new phone even with threats of me cancelling service with. You get you pay for.

My cell phone will only work when I have a very strong WiFi connection. Otherwise nothing. I work on the 19th floor in Midtown Atlanta. No signal. I tried to contact Metro PCS online. The website said that I need to create an account. I tried to create an account. The website says my email address is already in use. I tried to sign in. The website says that my phone number doesn't match their records. I looked for a link to get help online. They have nothing, just a few pull-downs for a few standard issues. I can't contact anyone online. I can't get signal to call. My wife talked me into leaving Verizon for Metro PCS because it's cheaper. Worst decision I have ever made.

Dealing with MetroPCS customer service department is frustrating and takes an extremely long time. It is nearly impossible to get a customer service agent and the automated system just repeats the same thing over and over again. After being put on hold numerous times your problem still is not resolved. In addition, there is no consistency regarding the policies and procedures. I have come to the conclusion that I will leave this company because I will have a stroke should I continue dealing with them. MetroPCS is a complete waste of money and time. I guess you get what you pay for.

I pay Metro 60$ a month for unlimited data. Well the last couple of days it has slowed down. My account is reset on the 4th. Today is the 20th. I found out that "Unlimited" means 25 gigs and then a disturbing slow down. It's apparently in their terms of conditions, so read wisely before you plunk down money for this service.

Yes, my phone service was cut off, and I talk to a customer rep from metropcs, and they informed me that they would keep my service on til Monday and they lied, saying that they only allowed two extensions, but didn't tell me that, and promise me that my phone service would be on til Monday when I can make the payment. Then they a supervisor said his systems wouldn't allow it, because it already passed that point, but they didn't do as promised as they said they would.

I am very disappointed in Metro PCS. The service is terrible and the phones are not dependable. The phone drops calls, you can't dial out most of the time. I brought a memory card that holds a lot of memory and this phone will not store any of my stuff. I took it to the Metro PCS store and they could not even figure out what was going on... I am going back to my other service. Forget Metro PCS. I do not recommend this service to anyone!

Bought new phone, won't let me sign in to Rhapsody. Called them. They say they have nothing to do with Rhapsody... Don't sell something you know nothing about. Managers are idiots!

I have a loyal Metro PCS customer since they were established, 16 years. I have never had a problem with them until the last 7 months. I purchased a Kyocera over a year ago. This phone, from the start, began doing abnormal things, freezing, shutting off on its own, etc. I moved to Florida and since it got worse, it would not turn on and gave me an "ERROR 101" code. I decided to purchase another phone. Again, I purchased another Kyocera. This one was a Kyocera WAVE 0000 for $49.00. I've had it since March. It is now June, and has shut down completely. It will not charge correctly and when it charges, it takes hours.

I went to pay my bill last Saturday at one of their stores and instead of the young lady putting the money on my account she took my money and made it seem as if she paid my payment. I knew something was wrong because I never received my text informing me that my payment was made... so my phone was off, I called and called. Customer service claim they tried to help me but I felt as though they thought I was lying when I wasn't. So I had to wait three more days until I was able to pay my bill for a second time. It's a shame when you entrust in someone to do their job but they rather think of themselves first... Sad, sad, sad!!! I've learned my lesson, I will never go inside the store to pay my bill ever again.

After 6 months of struggling with dropped calls, not in service area, unsent texts, etc, I have just been told by a cs supervisor (Louie) that I should go to another provider. For months I have been told 'there is a lot of traffic', 'it's just the time of day', etc for all my dropped calls. I've even been told that a storm 6 months earlier had damaged their tower and had not been fixed yet and to call customer service and complain. I have and this is the response I've gotten. I asked why I have been lied to for the last 6 months and I was told that they would give me 40% off my bill, but that was all they could do.

I've been with Metro PCS for 5 yrs. and was late paying a bill and was told that I can get an extension for 48 hrs. After my phone gets disconnected, I waited until my phone got disconnected and tried to call the 611 line they would not let me speak with an operator. I just kept getting prompts to make a payment. The recording saying I understand you want to speak with someone but we have set up these options to make it easier. REALLY... How in the hell do you UNDERSTAND? I am going to change phone companies ASAP. Metro PCS is HORRIBLE!!!

My wife's phone doesn't work. My phone doesn't work. I tried a new phone and didn't want it. Even though Metro PCS policy is that the phone can be returned in under 7 days if it has less than 60 minutes of use, the manager of the store refused to take the phone back. The only option I had was to return the phone to a Metro PCS owned store -- but there aren't any in this state.

WARNING. Don't buy/shop from Metro PCS. Their after sales service is ____. I spent $120.00 for cellular service and the phone never worked correctly. Called customer service several times and no one could fix my problem. Also called the store I purchase service from and got the same response. I've had bad service before, but nothing like this.

This is far by the worst phone in history. I'll rather have a flip phone than to have any Metro phone! They say the phones doesn't crack but you drop it one time the whole phone is shattered. I hate Metro phones. I would NEVER EVER spend my money on a phone that's cheap and non-usable point blank.

Had iPhone 5s and worked great. Upgraded to 5SE and no wifi calling and no visual voicemail. With the limited coverage, the wifi calling is a must. I have called Metro PCS at least 3 times (last time 1hr 42min) and they keep telling me since I didn't buy the iPhone from them, it won't work. Terrible service and really rude people.

Metro PCS is by far the worst phone service I've ever had. I can't get any service anywhere, not in my home not at work not on the streets. What's the point of having the service and paying it every month and you can't even talk on it. And when you do finally work it break up throughout the whole conversation then the call finally drop. They need to work off Verizon or AT&T towers and break up with T-Mobile because they suck big time.

I called to ask questions. I asked, "If I switched from T-Mobile, can I keep my number?" Associate hung up on me. I called back, asked for a supervisor and got hung up again. I'm going to call Sprint now. Mind you, I've been a T-Mobile customer for 15 years. I work for the MBTA in Boston and am going to let all the workers to do the same. Drop Metro and T-Mobile and I'm calling my boss who works with T-Mobile to change to Sprint. You messed with the wrong person.

Upgrade cell phone 11 days after purchase. Screen froze no access. Paid $15 upgrade. $99 rebate - $70. Total $52.92 plus billed next month $70 upgrade plan. $106.00 two line (current offer $60 2 line 6 GB per line). Metro PCS dealer near us Sylmar Ca reset unable to assist further. Redirected to main distributor Panorama City, Ca... Supervisor Metro PCS stated can not do anything LG Leon Google phone. Contact Google. Good luck holiday weekend?!! If purchase new cell costs $99.00. Loyal customers for 5 yrs, payment always on time, upgrade yearly. Recently, discontinued third line 2 days after payment. Requested credit next payment due date and or upgrade plans told NO prepaid plans. "You can wait until scheduled due date cancel." You lose $45 - so much for valued customers. FYI. LG Leon Android... Google is the search engine. He proceeded to dismiss us said come back Tuesday could walk us through instructions.

March 26, 2016 arrived at Philadelphia airport. Picked up my daughter and boyfriend. I directed them to either of two authorized MetroPCS stores in Dover, DE. I purchased a LGK 7 smartphone for $20, a gel case, a $30/mo plan with unlimited talk, text and data at 1gb speed and insurance. Total monthly billing was to be $36/mo with no contract. We drove down to Lewes, DE where I was to stay for the weekend. I then remembered I wanted to add Canada talk/text to my plan. We called the Dover store with my Canada service request. "No problem but, you'll have to upgrade to the $40/mo plan and get its 3Gb Speed." Okay. Now my monthly billing would be $51/mo. Next morning I discovered my service had been disconnected? Then, we find their text message from last night demanding immediate payment of $15 ($5 for Canada and $10 for the plan increase) or service would be discontinued. So they killed my service last night.

My wife and I went into the Metro PCS store in Huntsville Al to inquire about their phone service. I asked about the 2 lines, 2 phones for $60.00 a month. The rep confirmed that indeed they offered two Android phones, unlimited talk and text with 6 GB data for each phone for $60.00 a month. Well that seemed like a good deal so I asked if they could transfer all the data on our phones to the new droids (contacts, pictures, music, etc.). They assured me that was no problem. I also requested to keep our phone numbers... once again, no problem. They promptly took our phones and terminated our service with our current provider (Verizon) and billed us $97.50 for the service ($60) and two Droid phones cases. Then the REAL fun began. Our current phones were iPhones and it quickly became clear that they were having transfer problems. That is when they admitted having never worked with iPhones.

Very upset... switched from Boost mobile to this plan and my calls drop in middle of calls 4 plus times. Or I have no call out ability and I am having trouble using internet paying for 4g and not getting signal... I miss Boost. Never really had issues with them. Just thought I would try something new that costs more and does not work. Called customer service, phone cut out, called back and suddenly received spanish. Not choosing that option. Can't get help and I bought my phone. It was not free and I can't get the service help. They should not get away with this poor service. Hamilton, Ohio.

I am having terrible reception with my Samsung s6, dropped calls & unable to make a clear call. I finally called Metro about the issue & the attitude & terrible service I got makes me want to just pay the extra money for better service (all around). The supervisor I spoke to Cirilia ID ** was extremely uninformed, uneducated as far as her job & could not explain what or why my phone is the way it is. This was the tech dept I called. When I asked for the complaint dept or a number or email address I could forward my complaint she said Metro PCS has nothing like that. There is no way to complain on them. I find that HARD to believe. I will be finding a way to be refunded for the LACK of reception I have been getting. Once again AWFUL TERRIBLE CUSTOMER SERVICE.

On May 13, 2016 I took my cell phone a model LG K7 (MS330) to a Metro PCS in Knightdale North Carolina on Hwy 64 because it locked up on me. On that day store manager ** couldn't get the phone to work. She told me to call her or come back on the 17th. She kept the phone that day. I went back 4 days later on the 17th of May to the same location I went to on May 13, 2016. I was handed the faulty phone wrapped in warranty claim ticket and was told to go to the 3110 New Bern Ave store for the replacement. There ** produced another LG K7 phone. This time she took the sim card and battery from the faulty phone and used them for the new phone. I was told the company uses the battery that came with the faulty phone and that the company would of known if the battery was faulty or not.

This is the worst experience I've ever had... I tried to make my payment through my phone as I have always done but since I recently moved they did not know of to update their system so I was not able to make a payment online because of my new zip code. I called for three days and spoke to several customer service agents and no one was able to help me. My line was disconnected from non-payment. On the last call... I was on hold for almost an hour. They need to better train their agents!

Im in Kalamazoo Mi. I had to purchase another phone because my phone was broken. I was in Battle Creek Mi where I purchased the phone. Didnt understand 4436 and some things on phone so I went into a Kalamazoo store located at 4436 S. Westnedge to get help. The man at counter got angry that I didnt purchase the phone at his store. Told him I couldnt because I was in Battle Creek when incident happened so I needed a phone right away. He got angry. Wouldnt help me. Went in backroom and I left the store. I see why no one wants to buy a METRO PCS phone. With this being said... I am moving on to Sprint or Verizon. Someone needs to take a look at all these stores coz they people are RUDE AS HELL. I cannot get over the fact that I was treated this way.

MetroPCS (the company) disables my phone service for 2-7 days every month on the billing date and alleges it is due to not receiving payment for the month. This is the second time it has happened which is the lifetime of service effective March 20th, 2016. I have set up Electronic Payment transfer once joined MetroPCS just like any other creditors I work with by using my banking system three days ahead of the scheduled due date. Furthermore, a proof of payment in PDF format is sent out to my email address indicating that the bank fulfilled its obligations by transferring fund with payment date sent and received date by MetroPCS and customer account number on it.

I switch over to Metro PCS ever since then it been nightmare. The customer service is no good. Every time you call they want to know your full name, why, when. You still have give them your past code. Next thing I get more drop calls and go through more dead zones. Now the coverage really sucks and I had my phone number change due to fact I was getting a lot block calls or a number I never gave my number to. And another reason I change my number because of my ex and somehow after changing my number and not giving it to no one not even making a call with it my ex call my new number and all the block calls start again. Metro PCS gave my number out to people I didn't want to have it.

Their website is the absolute pits. Good luck being able to get it to remember your password. But that's only the beginning of the torture! After it forgets your password, good luck getting a new one that they don't know, too. You can try to change it, multiple times, and the system will demand a Captcha code. Input it, and you merely get sent back to square one. If you try to call their (not) customer service about problems, expect to go through 200 menus, talk to a rep that gives you a temporary code. You can then at least get into your account -- but only one page, that asks for a new password. When you try to enter it, you don't get an update. No, that would make sense! Instead, you get a message that they are having technical issues and to call their customer service number for assistance.

Did not put accurate funds into correct phone account! Went to two different locations and they didn't even understand English! Had loud music playing and couldn't even hear myself much less figure they understood me either. It really is annoying to attempt to pay a bill exactly on my phone and it goes poof! I am very upset and will be going to another company that has English language minus loud music. It clearly seems un-English speaking and others have told me the same thing but I learned the hard way. What a crap company!

On May 10th I went to the Metro PCs in North Charleston s.c on mall drive. I was experience issues with my sim card and could only make emergency calls. The store/team leader there was very rude and insisted I was gonna need to purchase a new phone because my current one was broken. The next day, I was prepared to purchase a new phone, but because of her horrible customer service, I went to the rivers ave location. The young lady there fix the phone I already had, and her customer service was great!!!

I have an account with them since Nov 2015. I have 2 lines. There is no integrity at with this company. Paid insurance for months. Broke the screen on the phone. Was told fifty Dollar deductible for a phone that cost 49.99 outright. What's purpose of buying insurance. Basic scam for money. Told if screen breaks I would get a new phone. No mention of deductible when purchase insurance. You do the math for months, 2 phones 84 for at $6 dollars per phone.

Deceptive practices, be warned seriously. I originally had two lines which were combined. I separated one line. The customer service rep made an error when separating the line and had me pay 46 dollars and left both lines active. The next day they turned off both of my lines. I called and promptly paid 55 dollars, the correct amount after talking to a customer service rep. I was assured that I would receive a refund for the 46 dollars paid in 7 to 10 business days - never happened. Additionally I went through this scenario two more additional times. After a month I decided to get with my bank and file a fraud charge. I was promptly refunded my 46 dollars.

Yes I bought a phone from MetroPCS on 05\15\2016 and on 05\16\2016 I went to try and get an exchange, but the manager at the location didn't want to change my phone from an LG K7 to a Samsung Galaxy Grand Prime. I was going to pay the different buy the only solution he gave me was to cancel my phone or get a used one. I didn't like the idea of a used phone.

They charge roughly double for phone accessories and then won't let you return them when they break less than 1 week later. They could have bought my Zizo phone case that I paid 24.99 for 12.99 on Amazon, made me happy, and still pocketed a few bucks. I was informed there are zero returns or exchanges for accessories!

On May 7, I became a customer of Metro PCS in Lemay, MO. The service William gave me was excellent. He made a mistake regarding the cost of the four phones I purchased. When realizing the mistake, he lost no time in calling me, admitting what happened and apologizing. Upon my return to the store, he gave me a refund in cash. I applaud his honesty and good service.

The worst experience I have ever had came when I walked into one of the Authorised Metro PCS dealers in Van Nuys. I have three lines with Metro. Wanted to switch one to Simple Mobile since I can get free international texts. Went in and they told me it's gonna take two hours switching to simple. It took an entire week and still they couldn't do it. Made me go to the store every day for 4 days. I felt discriminated against since they were serving others who spoke a different language faster.

I went into Metro on Peabody Rd Vacaville with my Samsung Mega. Asked if there was an upgrade phone. "Yes," they said, so I purchased this piece of crap. They give me a Alcatel One Touch Fierce XL. This phone is supposed to be an upgrade. It's crap. I go straight back to the store. There's no refunds on upgrades. I say it's a downgrade. They said, "oh your Mega is a really nice phone." No **. So they straight lied to make a sale. I've been a customer since they had 1 tower. I have 3 phones on Metro. I'm done with them. I'm pissed.

Well, started Metro last month and paid everything they wanted to get started. For one month it was great and two days before my expiration of service, I sent my payment to the address given on the contract page. The electronic payment was taken out from my bank account and was delivered to them at that time. Two after the start of the month my service was not working anymore with no communication why. Further research found my account was suspended without my knowledge. How can it be sent to non payment if my electronic payment was delivered two days prior the expiration date. Worst service ever experience. Taking my account where they treat their customer the right way.

I have been a faithful customer of a Metro PCS for approximately 6 to 7 years. I've never had any complaints up until recently. The first time I wanted to buy a certain phone I walked into a Metro PCS store, they didn't have it in stock which is kind of non believable since they're supposed to be stocked up with all phones. Needless to say I was talked into buying a phone I did not really want. But since I didn't have a phone at the time that was working I went ahead and got the phone they talked me into buying. I was somewhat surprised it turned out to be an okay phone. I had it for approximately 4 months, 5 months. I buy one every 6 months, 7 months so anyways I went back to get ready to buy a new phone to replace it and again I was talked into getting a different phone, again, other than the phone I really wanted.

I have been with Metro PCS for about 5-6 years now and this has got to be the WORST experience thus far!!! I've been paying my bill on time all year long just for me to receive a text stating "your payment of $50 has been reversed". WHAT!!! SO I immediately go up to a Metro PCS location near me. The young lady call customer service and they tell me that my payments for December & January did not go through and there is nothing they can do about it! It is now April 23, 2016 & the payments they were referring to was December 2015 & January 2016.

I been using MetroPCS for 4 years. Use to work great. Came home from Florida to Flushing, Michigan on 3-26-2016 and my phone will not work anymore in Flushing, MI or around the area. Bought a new LG phone 3 weeks ago and it has been a total nightmare since. Going back and forth to the phone store several times and on the phone to customer service for hours!!! At a time - it is like living in the middle of some far away island. I have never been so upset. This phone co. has lost my business and respect!!! They will not help me get my phone working. It just keeps dropping my call... Never had any trouble until this March. They always say they are working on it, but it just won't work.

My LG K7 phone suddenly got stuck in headset mode and the weird thing about this is that there has never been anything plugged into the phone. It has just been used with Bluetooth in my truck. I went to the store that I purchased the phone and after trying to troubleshoot the issue they determined that it needed to be replaced so they advised that I go to the nearest service location and there they had submitted a warranty replacement and advised that I would receive my replacement phone in 3 days. The day that I should have received my replacement arrives. I go to to the store and they say they received every phone except my phone so I ask "Where is my phone?" They state they don't know. It is now 7 business days and no phone and they are not able to order another phone until they find my phone.

Experience from 2315 Veterans Memorial Blvd, Kenner La 70062. ATTENTION TO ALL CUSTOMERS, I AM PRAYING THIS GOES STRAIGHT TO CORP. OFFICE. The two guys from this store location needs to be FIRED on the spot. My husband and I went to get another phone from this location. We wanted the same phone but the manager wouldn't let us buy the same one. He kept pushing to spend more money on a crappy phone that he would get commission on. After arguing with the manager for about 20 minutes we finally give in. The manager told my husband to stop being a dick about the issue at hand. My jaw literally dropped when he used that tone with my husband. We purchased the phone and left to go around the corner to pick something up. My husband couldn't work the phone properly so we decided to go back to the location and get the phone that we went for. (Which was better and cheaper since he had an upgrade.)

I had purchase back in February of 2015 an LG Optimus f60 phone. It is now discontinued by Metro PCS. I thought I might need a new battery since the battery was dropping the charge quickly. I called my local Metro PCS retailer and I was told that they don't carry batteries. I called around and did find a place where I could get a battery for $40. I wish they had told me in the beginning so I would know what to expect. Come to find out it wasn't a battery it's the charger. To get a new charger would cost me just as much as a new battery or a new phone plus the $15 upgrade. So I'm going to get me another phone.

I upgraded my Metro LG phone on 02-29-2016 to a Kyocera Wave. The next day the phone started going in and out. One minute it would work fine and the next the screen would say there was no sim card inserted. On the following day I took it back to Metro PCS store I bought it from and the gentleman there proceeded to open the phone to check the sim card. At that time he informed me the sim card clasp had somehow popped open and then assured me he had locked it down and I shouldn't have any more problems. It worked fine for about five or six days then started doing the same thing.

Metro PCS is a scam! I got advertisement sent to my home address with no Metro PCS phone number on it. I had to go on the internet to find a phone number to call and ask to be taken off the mailing list. The store address on the mailing is 3750 West McDowell Rd, Phx, Az 85009. When I called that store they told me to call 1-800-373-2876. I called that number and of course got the "HORRIBLE" Automated Phone Service.

In March 2016 I called MetroPCS because I was unable to place a call due to their network, make text messages, use the internet or anything. They kept telling me it was my phone and that I needed to go into a store for help. After 9 calls, I suggested they take my IMEI # and SIM card # out of the system and then put it back because for whatever reason their network was failing to read my info. After that, my service worked. Today is April 6, 2016 and the SAME exact thing happened. I hate MetroPCS and I will be leaving them. If there is ever a class action, I'll be glad to join so I can get my money back.

Omar id# ** just wasted about 42 minutes of my life. To tell me he only deals with the service portion and not anything else. I bought LG STYLO about 6 to 7 months ago. Now this phone sounds like a fax machine randomly to a robot then it hangs up on people. To think this is my second Stylo in a year. Metro wants more money but can't produce quality phones. This is so sad for me. My phone resets to Dec. 31, 1969 when it feels and deletes things as well. I believe owes me a new phone, money back or something. Metro when will you fix my problems? Not hey pay $100 for a deductible or $15 to upgrade. I was having this same problem in January and still no help. Went to FB and still no help.

After a couple of months going to the Metro PCS to complain that my phone was not working well, because always they had an excuse to not change my phone, yesterday my phone had no signal for the entire day. Once I got home I called Metro PCS technical support and the person told me to open the back of the phone, once he found out that my phone was a HTC and it was not supposed to be opened he hung the phone. The phone is working half way as before but the warranty is no longer valid because I follow the instructions of the technician.

On February 4,2016 went into Metro PCS location victory crossing Portsmouth VA purchased Bluetooth speaker and Samsung Level U headset. On February 5, 2016 had to return headset was not compatible with my iPhone 5c. They exchanged them out for another pair same kind. Informed them on February 7, 2016 they were not working with my phone. They told me to bring them in for diagnostic check. They told my husband they put them on a machine and they work fine.

I was not told at the time I opened this account that payments were due on a certain day of the month! So my service ended. I paid 45 dollars to restart my service, thinking it would last 30 days as they tell you it is a 30 day plan. No my service only lasted 2 weeks and was shut off again. Went into store, spoke/argued with "TONY" the jerk at the Gallup, NM store, who accused me of calling customer service the day before and cancelling my service. I told him it was not possible because the phone had no service. Long story short, I walked out of the store in total dissatisfaction with the lack of customer service that I received, and as I walked out "Tony" the jerk told me "I hope you have a messed up day!" What the hell you **. Get a real job jerk! This Metro PCS business is a fraud and the customers need their refunds. Close this business down already.

I have been a customer Metro PCS. In the beginning they weren't the greatest but they were pretty good until they changed to T-Mobile. Now they're with T-Mobile is a lousy as crappy as service I've ever had. These idiots typed in my password as well as my backup password. I now can't drop services they added without my permission which is costing me more money. When you go to apply for their insurance for broken phone you have to pay an outrageous deductible which is almost as much as the phone I had purchased. So I ended up saying "the heck with it" and purchase a new phone.

851 Heckle Blvd - I purchased 2 phones and a family plan 2/6/2016. One of the phones was defective an LG Stylo. I returned to the store within 3 days and was told I had too many apps but if the phone went crazy again bring it back for replacement. The phone continues to malfunction so I brought it back. They claimed they ordered me a replacement. They never did. I went in several more times and they told me that they had none of these phones, My wife called asking if they had these phones in stock and they told her they did. I went in and they told me they had none. 45 days have passed and they still have not replaced the defective phone. They lie and cheated me out of a 100 dollar phone even though they could have replaced the phone at no cost to them from the company. When I contact the manufacturer (1 yr warranty), they tell me to deal with the store.

If you have insurance for your phone, and your phone charger malfunctions and don't work they should resupply you with a phone charger because you have INSURANCE. But they want you to pay a crazy amount for the charger. So what's the point on buying insurance if you can't use your phone because of the charger? Not very happy. Plus on top of that I have called the store several times and they don't answer the phone at all. VERY POOR. I would change to Boost or something different.

I paid cash for phone and service on 2/18/16 which has never worked, period. I have fought with them for a month, and still no phone. The phone I have does not work. I've been to three locations. They tell me one of their agents stole my new phone which was ordered more than 14 days ago and the agent was fired, and yet they still have not given me a replacement phone. I have been to their office every day for six days and called and they just say, "sorry, I don't know what to say." Their customer service has told them to supply me with a new phone yet it still has not happened. My invoice number is **. I paid for a month of service on 2/23/16 for $45.03 and they will not refund my money.

The guy that sold us these phones, he didn't say nothing about you had to get phone protection within 7 days. The phones has a lot of static, crackling, popping sounds. It don't stay connected to internet. We've had nothing but problems. Something needs to be done. The service sucks. New problems rise on daily basis.

I have been with Metro for 5 days. I have spent the entire time trying to get my phone to work. The woman there broke my brand new iPhone. $550 gone. No "I am sorry". Nothing. I have a Samsung. It drops calls. You can't have a conversation. There is no customer service or tech group. Corp stores are rude, awful. A serious lack of education I feel. Male managers are insecure and think they are God's gift. If so I would like to return God's gift lol. I believe they are overcompensating for something lol. The women are something I don't say as a Christian lady lol.

Troubleshooting. Could get no help. I was not able to get help because I did not have an 8-digit number. I was never given at purchase. I never need the 8-digit number to pay my bill. Customer service SUCKS at Metro PCS.

Worst customer service on the planet, not an exaggeration. My online account was down for over a month. Customer service reps, especially those in Asia, were rude, poorly trained, combative and lacked any type of ability to turn a bad situation for a customer into a positive one. Dropped Metro PCS like a bad habit.

I'm switching back to Boost Mobile. Metro drops in certain areas to no service. A message pops up on my phone saying service is blocked. And the internet slows to nothing at times because priority is given to contract customers. I rely heavily on data. I'm paying for the $60 unlimited plan and the data tethering/prioritizing renders the "fastest mobile internet" slogan a complete, anger inducing lie. It's not worth it. I had one issue with Boost occasionally, that cropped up at an inopportune time and I switched hastily after being with them for years. Bad decision. Go with Boost. They also have the absolute best customer service.

I called prior to going to the authorized dealer to confirm that I would not have to sign a contract. I explained my objective was to remove two of my lines from my account with my current provider. I shared with the person I spoke with on the phone the reason I wanted to remove the lines is because I did not want to pay for 2 lines if my teenagers had their phones taken. I shared with him how I've been paying for service with my current provider for 2 phones that sat in a drawer because they were under contract when my teenagers lost their privilege to have cell phones.

I bought this phone Samsung Galaxy S5 on 5133 Bergenline Ave, West New York, NJ 07093 a Metro PCS Authorized Dealer on 02/06/2016. They told me the device was a brand new unlocked phone and was under Samsung's warranty. But the screen of the phone was not working properly and when I went to return it, they didn't accept it and told me to contact Samsung so I did so. Samsung told me that they could not fix my phone because it wasn't under warranty anymore, so now am stuck with a really expensive broken phone that was supposed to be brand new.

I have been having problems with my phone and brought it up to the store I bought it from twice, and the third time I called and the worker said I would have to take it to one of the corporate offices. Now I only had the phone four days and I have to ride buses to get around but the store I bought the phone from is walking distance.

When I first bought my phone the cell service was astounding. However that would soon end. My first phone was the ZTE ZMAX and the man that was selling it was constantly having to call his manager for help with financing the phone. After being there about 3 1/2 hours he finally had it ready. He told me because I was paying off the phone in 6 months I did not have to pay interest which the phone had a full price of $327.00 and because I was there for so long already I just signed the agreement and left. 6 months later I noticed the payments were still being withdrawn from my account even though I had paid off the amount of the phone. So I call the finance company and learn that I'm actually paying a 100% interest rate literally double of what the phone was worth. However of course Metro let me know I was obligated to pay it due to me signing.

I have been with MetroPCS for almost 2 months. I have had to contact customer service over a dozen times already. When I purchased the phone, the woman keyed my information in wrong so every time I call I have a problem getting my issues resolved cause they can't verify who I am. So not once as any of my issues been taken care of. Then today, all day today, nobody could reach me cause a tower was down so couldn't receive calls nor make calls and I run my own business through this phone line. When I called customer service the only response I got was tower down, to be patient and it took 4 hours to get back on. Piss poor company.

My boyfriend and I purchased phones at our local store and everything was fine. Within a day our calls were dropping, texts were not sending, our phones were freezing and when calls did go through the service was just crappy. There would be static in the background or you could hardly hear. I have called multiple times and they said it is because my WiFi calling is on and no that is not the case. It still does not work. They have done nothing to fix this at all. Personally I am switching providers at the end of this month. This has been the most stressful 7 months I have ever had over a cell phone company. I will never recommend them to anyone.

It was a biggest mistake switching to Metro PCS. The only thing you get is a price. Customer service is super poor. Waiting time is endless. Once you get a hold on somebody they don't want to listen. Always coming up with a ton of excuses such as their system is down. Looks like this system never up! The internet is super slow. Coverage is very bad. I'm in Baltimore-Washington area and always having problems with the signal. Not reliable service at all! Ripoff!

I activated my prepaid connection few months ago. I used to pay every 18th of months, for some reason, I did not use their services for two weeks and again paid on 2nd. Now on 18th my prepaid connection is deactivated because of nonpayment, I supposed to get a month as I prepaid on 2nd. I don't think it is right. So beware.

I went into the store at the top of Good Hope Road SE in Washington DC... The service there is poor. They are racist. I'm a Muslim and everything I enter there guy Edwin holds his hands up like don't shoot. My service was working and when I entered the store to buy a upgrade my service no longer works at all. My phone has not worked in three days and they will not refund me my money back. I will tell anyone in the Washington DC area never to shop there. They don't care about the service. They only care about the money. I'm still without a phone and it's day four.

I transferred my number within minutes to Metro. I had to call them up TWICE to reprogram my phone. Customer service nightmare. It takes 10-15 to climb up their PHONE TREE. On some calls I would get horrible static on my Samsung Galaxy Mega. This never happened with Simple Mobil. When I went to transfer to a new company, they take FOREVER to transfer your number. It can be 4 days sometimes. On day 2, I thought maybe if I cancelled service, it would speed things up. But Metro cannot PORT if your phone is not active. So I had to pay $33 dollars to turn the phone on for a day. It took them over 72 hours to transfer my number. If you want the worst service they are for you. 20 minutes to get a hold of the porting dept. Never use this company ever.

I have been a Metro PCS customer, supporter and stock holder for many years. I had the opportunity of using Claro phone services in here but I decided to continue supporting my Metro company and chose to have the international service. What a big mistake! The service is very sporadic. Most of the times when trying to send a message, I get: "Sorry unable to send message now. Please try later." When trying to call someone, I get: "Emergency calls only." Twice I had contacted the support center and the first one I was directed to turn phone off, remove sim card, and turn phone back on. It did work for a short while. Second day same. It did not work. I also had only 25% of battery so, we couldn't actually fix the problem.

Placed an order on the website for a phone on 2/4/16, to be delivered as a birthday gift on 2/6/16. Order appeared to go through, confirmation # **, no confirmation email, no charge to my card. Called Metro PCS who informed me they would need to call me back on 2/6/16 to manually put in the order for delivery some time the next week. Too late, canceled the order. Terrible way to do business. Glad there are many better companies to choose from.

Today is Friday. Monday of this week my daughter and I went up to the phone store on Bridge st around 10 or 11 am. One side of the store the sign said it was open, we get around to the side w/ the door and it's locked. It appeared someone was there so I knocked twice but no one came to let us in. I go around and peep in through the window one last time and knock but no answer. Since then I've been calling and calling but no response. Today is Friday night and only 6:12 pm which to my understanding that don't close until 7 pm. I've even called Metro PCS branches in different areas and left a comment about it on Metro PCS FB web page, still waiting for a response. The overall service is poor. The rep isn't very helpful when it comes to answering certain questions, he just sits on his fat butt and collects the money. He isn't helpful at all! Do something!

The customer service there is horrible! I became a new customer and got a new phone. 4 - 5 days later, the phone was turning off on its own. After calling customer service numerous times and hard rebooting the phone numerous times, 7 days had passed. Not knowing, because I wasn't told, basically after 7 days you're screwed!! I would then have to send the phone in for repair, taking a 7+ days without a phone! This is uncalled for! I would LOVE to see the owner of this store go without a phone for 7 days!!

Unlike Metro PCS I will be fair. I began business with them a year ago. In the beginning, everything was ok. That is fair. In February or March Metro had a promotional. Anyone familiar with that? This is where the problems begin. The promotional stated that if you upgraded to an Lte phone, they would reduce the 60$ plan to 50$ a month. It sounded good to me. The upgrade was 50$. I thought I'd make my money back on that soon enough. I bought the upgrade and immediately began having problems. You would think this would be a simple matter, but that is not the case. I think it is safe to assume that everyone wants what they pay for, right? I spent countless hours on the phone with customer service. They hung up on me repeatedly. Then call back and start over with a different representative. It was so frustrating! I was told numerous times, "Unfortunately sir, there is nothing we can do".

Showed me proof that my money went through on debit card but they wouldn't turn my phone on or give me my money. Called the main guy Brent and he screamed at me! Metro PCS - Englewood, FL.

Called 611 to make my payment. Typed in bank card info, up popped a message saying that I needed to check back in two hrs to make sure payment was processed. SKETCHY. So my phone remained on past midnight so I assumed it went through. Also the 52.00 was deducted from my card. The next day in the middle of the day my phone cut off. So I was pretty ticked considering my daughter was at a sitter, I was at work with no phone to use to check on her AND the $ was gone from the card. I went to Metro store when I got off, was told it was not paid so, needing a phone I paid cash (53.00) assuming my card had an error. I pulled up my transaction history and find yes indeed, the money was deducted. I called the Englewood Florida store to complain and Kevin assured me if I brought the bank record he'd get my money back.

Unable to log in after successfully registering several weeks ago. Called 2 times today wasting time going through IVR idiot phone prompts. Finally reached a human (Philippines?) who wasn't much better than a computer. Total waste and aggravation of my time lasting hours and still unable to log in. Going back to T-Mobile and pay the extra $10.

Metro PCS have the absolute worst return policy on their phones, if you get a defective phones that randomly reboot itself after 2 weeks, they will refuse to refund you the money. In order to prevent that from happening to you, you have to make the phone purchase with your credit card so you can file chargeback when that happens; this way, you won't get screwed over by those "high salary do nothing" executives at Metro PCS that makes stupid policies to screw their customers over.

I have had a new phone 3 days. Metro PCS said "when you leave the store it's yours". I'm calling tomorrow to see how I can take them to small claims court. This is my fifth phone. All had problems and the company would not help. After sending me on a $63 cab ride I was sent home with no help.

Without exemptions, everybody at Metro PCS regardless location are the worst, the most ignorant people, the most unprofessional. The lack of education amount this employees it's unbelievable. Their customer service training is the worst. Metro PCS, you are the worst cell phone company out there and your employees, the majority are worthless.

I had a decent run with Metro UNTIL THEY BULLIED ME into going 4G in early 2015 and turning in my old cell for a discount or merely keeping it which I didn't see the use. I only paid $25 monthly (that included the $5 discount for auto pay of my checking acct). I was so happy with their SVC before being forced to switch (I DID NOT HAVE INTERNET OR CAMERA, didn't need it) but all the unlimited calls and text with NO TROUBLE, I loved my cell and (was) content.

This becomes a real issue with their monthly "reply to this text to pay" their bill. Dozens of tries to carry out this simple procedure. Pay it online? They still cut you off and say "We received no payment." This has happened repeatedly over the past year. As someone who pays his bills on time, it's maddening. You cannot complain directly to Metro PCS because they don't want anything from you by email except that payment. Which their system isn't set up to handle. You have to write a letter, on paper, to tell them what incompetent twerps they are and ask why they haven't gotten better. Run, run, run from Metro PCS/POS.

I went to a Metro PCS store to buy a phone to use it overseas. I first asked the agent if they sold cell phones and that could be unblocked to be used overseas. The agent told me that to get it unblocked would cost $40. I agreed to pay the amount required and the job was done on a computer. The agent said that the phone would be unblocked in two or three days. I was not given other instructions. I got a receipt and left the store thinking that the cell phone would be unblocked in a few days. Now I have tried to use the cell phone from another country but it is blocked. I have called them and they have told me that I had to go back to the store to unblock it only after I left the U.S. I have called them and they simply say that to mail it back to the store in US and it is going to cost me the same I paid for it. I have asked to have my money returned, what I paid to get it unblocked and all I got was the agent hanging on the phone on me.

I've been with Metro PCS for over a year now, and I want to change my number because of the stupid calls that I've receiving lately. So when I tried today they want $12 up front! SERIOUSLY??? I'm the customer! I just paid a month's worth of services today also. So here's my advice to you Metro PCS, change my number today for free, or my number will be changed from another carrier! ** you!

I just got my phone service with Metro PCS. I had dealt with them in the past and service was good so figured I would give them another try. Had my phone service for about 2 weeks and there are many places I have NO COVERAGE AND I'M IN THE CITY! It seems like my phone is always on Emergency mode. This is ridiculous. How am I suppose to use my service which I already paid for IF it's on emergency mode all the time! Will wait for this month to be over and I will find another mobile carrier! I should've stayed with boost mobile. They are WAY better than METRO PCS! BE WARNED. THIS COMPANY IS NO GOOD. SAVE YOUR MONEY, FIND A BETTER PLACE!

The reviews I have read made me wish I read before getting service with this company. They overcharge you and do not have it in your best interests to give the best plan so you have to call and give them 5. No big deal. But when it's more than 3 times a month you would think they would suggest a better rate plan. After calling the company too many times to count before finally someone told me a better plan. Stay away from this company. Do your research to find someone else that holds no contract. Metro sucks all around.

I bought a total of 3 phones. 1 the customer service rep broke the sim slot on my phone and I didn't know it till it was too late. The 2 phones and 4G LTE 2 gig high speed at 40 (plus tax) service I bought was the worst. My wife and I had to go outside most the time to get 1 bar and 2G of service, but having are charged at 4G LTE rates that dropped internet and calls constantly, friends that tried to call said it would either go to voice mail or get a recording stating "no service" for the numbers dialed.

Purchased a phone. Change my service then went back the next day for a better phone. Didn't like the free one! They would not take my money!!! They wanted me to pay full price for a new phone or get a completely different number, just to get the discounted phone! Are you kidding me. I'm going back to my previous carrier even though I've wasted money. They said the case and earphones were free if I got insurance but it was not. You don't have to lie and fast talk to get good business. Lesson learned.

Metro PCS are luring people into a lease contracts without customer knowing what they are getting into and provide them with your bank acct. #. They DIDN'T explaining it was a lease. They only told me make bi-weekly pymts until you finish paying off what was quoted to you in the beginning of the conversation, $149.00. I found out differently when I called and asked why are they still taking money from my acct.? That's when I found out it was a lease and not a purchase. This is like stealing legally.

I signed up for the "$60 PREPAID UNLIMITED PHONE-TEXT-EMAIL-STREAMING PLAN". Only problem was that they did not disclose to me that the plan was not unlimited for "Wi-Fi hot spot" which was precisely the reason I bought the plan. The 4G limit is 8 gigs if using "Hotspot". It then drops to an unworkable 2G. Each month one pays - there is a 2 to 4 day delay before the plan reverts back to 4G from 2G speed thus one does not have the service bought for at least 2 days out of 30. One month it took 4days to restore the speed. Customer service personnel are frankly excellent but they have no power and the promises their computers promise do not ever happen. I was promised a meager $5.00 credit that DID happen but the promises for extra gigs in compensation on several occasions NEVER were given.

Got my phone a week and a half ago. I haven't been able to make any calls within 3 miles of my house, it keeps saying not registered on network. Called tech support only to be told to wait for 5 days. After 5 days they said there is nothing they can do for me and go back to the store. I went back to the store (an hour ride from my house), only to be told that there is nothing that they will do and it has to be resolved with tech support. Do you see a pattern starting? Nobody will give me a refund and no one seems to want to help, a waste of $150. Stay away from this company unless you like throwing money away!

Bad, bad phone wireless service. Cellphone turns off by itself. Drops calls. Takes forever to download anything. On the web there's slow, slow browsing and I go to the store and dealers said that I need to upgrade the phone when I bought a new one only 5 months ago.

Every time I go to a branch the associates don't seem to care about their job and they have very poor attitudes even when it comes to dealing with customers. The ones I've dealt with have no place in this line of business. I don't care how smart they think they are, they're very unprofessional and should not be employed with Metro PCS period. Metro PCS you make bad hiring choices.

On November 30, 2015 at 8:51 am I received a text from customer service saying that they went into my bank account to get their payment. Well to start off my payment isn't due until the 3rd of the month. I'm on a fixed income and that's the day it hits my account. I called customer service 611, told me that they have the right to go into your account 5 days before the bill is due. Not on the state of Maryland. I have other companies taking money out with auto pay. The supervisor I spoke to #**.

I switched services to Metro PCS and their employees and service is by far the worst. They claimed that they submitted a "TICKET" to resolve the issues with my dropped calls and my text messages not going through and that someone would reach out to me. Keep in mind, I had been told this by a SUPERVISOR and nobody has reached out and the problem still persists. I am on the phone with the company now for the second time today and they are telling me that a supervisor is not available. This is one of the worst cell phone providers in the UNITED STATES. It's been well over 5 minutes and I am still waiting to speak with a supervisor. All I hear is some crackling sound while I wait to speak with a representative. They informed me that I would have to purchase a new phone and asked me to call Samsung. I am like, "For what? When your company provides me with the mobile service."

BE AWARE! They will try to charge you activation fees when CORPORATE stores should not change these kind of fees. Call Metro PCS to denounce this unfair practices. Be careful with all extras they force you to buy, case, charger, memory card, etc. All these items are ridiculously overpriced.

Believing their advertising, my husband and I went to PCS Metro, Biddle Road, Medford, OR, on Tuesday 17th November. The online map showed we would have service in our area. After paying $100 for 2 accounts and $15 for a Bluetooth, we discovered on arriving home, we did not have service. I had my work cell number ported over from US Cellular. We could not go back to the store until Friday 20th November, and upon returning the phones and asking for a refund, the lady took our paperwork and immediately shredded it. We had no copies, nor the receipt which included the Bluetooth purchase. When discussing the refund, the lady then insisted we had paid $20 for the Bluetooth, not $15, so we were immediately short $5 on the refund as we no longer had proof.

I cracked my phone's screen, and I figured I would get a new phone. I went online and heard about a deal Metro PCS had for black Friday, which was an LG phone for $145. So, off to the store I went. I get there to find the phone is $20 more in store. Ok, not too upset about that. Until, when I asked the cashier to ring it up, I was told the total was well over $200. Now, I questioned this, and was told that I would have to pay an upgrade fee, and some other associated fees. I refused - anytime you buy a phone outright, there is no upgrade. I left and went to another MetroPCS store, where the phone was available for the offered $145, but with a symbol card replacement fee and upgrade fee, it was still over $200.

I bought a Kyocera Hydro Wave Sept. 24. I haven't even had this phone for 3 months before it messed up so I had to pay full price today on a new phone. It's not fair I should have to pay full price when the phone defect wasn't my fault. The phone, last night, frozed. Then, when I tried to reboot it, it got stuck on a rebooting cycle. So, all the damn phone will do now is keep rebooting... There's also no hard reset button and the phone is the battery so you can't pull nothing out... I'm very pissed off that I had to buy a new phone full price after just paying the damn bill. I would have came out cheaper getting a new phone with new service. When next year roll around or the earliest convenient, I'm leaving Metro cause they can't seem to appreciate loyal customers... It's their fault for the defected phones but yet, we got to pay for a replacement with full price if it's under 3 months.

All we did was stop by the store because my husband lost his phone. The very young clerk was bouncing off the walls and interrupting our personal conversation with her 2 cents at every turn. The first thing she said to us was "if you buy a phone you can't return it", and then she proceeded to try to get us to buy a phone for hundreds of dollars we did not want. She insisted we get insurance which is a crock with Metro PCS because you still have to pay for a new phone if you break or lose your old one (you pay the difference between service and how months you paid for the supposed insurance). She refused to "ping" my husband's phone stating that we did not pay over 6.00 a month for that service, even though she could see on the screen where the phone was. We ended up having someone else wait on us after the little twit ran off to pout on the other side of the store.

Paid my phone bill Nov 5th of 60 dollars. Got a message saying next bill due Nov 18. Impossible! I paid late but wasn't told that your bill cycle don't end even if the phone is off. So I would advise you to not to be late. You will be paying twice as much. I will be changing my phone carrier very soon. Horrible service. I do not recommended to anyone.

Went to T-Mobile store and got a Metro PCS plan there. Did not get APN set up at store, had to call "customer support". Wasted 4 hours just to find out later myself that they provided me wrong information while trying to sell more expensive plan. "You are saying your internet does not work? Try getting more expensive plan." After that I was not able to register on their website, the system was returning error - "We do not have such a number." Was receiving calls from Nigeria and from all over USA from day 1. When I tried to pay for service close to end of billing cycle, I was not able to do it. Tried 4 different cards, all returned errors. Worst company ever.

I had some with my one phone (I have had two) LG Leon, that was having apps pop up interruptions or glitches on the phone, so I went to cancel that one phone. I still have my other phone yet with Metro PCS. Here is the thing, I was a former user of Cricket and Metro. Had a deal going on if I had a phone with them that I would get a $5 discount, so my two phones had a monthly payment of $50. When I canceled my one phone that I had felt it was hacked or had glitched or interruptions, Customer Service 800 number told me that I would automatically go back to the original payment of $30 plus tax, which should only be $25. I do not recommend anyone going through Metro because they do not know how to talk to their customers and they simply do not care if you are happy or not happy. They will rip you off.

I wanted to avoid giving a bad review but Metro PCS makes it impossible to contact them online. I've had only two experiences with MetroPCS and both of which were negative. In fact, I never even activated my service. I was so frustrated with their customer service. Anyway, my plan was to get the $15 data plan and use my old phone as a wireless hotspot. In 2015 that's a thing that people want to do. However Metro PCS only offers this plan to qualified devices, aka tablets. Well I wish they'd said that somewhere on the website, because I wouldn't have even bothered ordering the sim card. Customers shouldn't have to be roped into bundling services, this is an archaic business practice that needs to go away. Good going Metro PCS.

I pay my MPCS business phone bill far in advance to avoid an interruption of service bec my livelihood depends on my being accessible via phone. On more than 2 occasions, MPCS has incorrectly entered my payment information in their system, causing my business phone to be disconnected, which has caused my business to suffer, lose revenue, and clients. I must be accessible at all times for clients to reach me, that is how I earn a living. Each time this DATA ERROR/MISTAKE is made, I am inconvenienced. (1) being w/o a phone; (2) LOSING REVENUE; (3) missing meetings, my schedule/ calendar is on my phone; (4) I have to go out of my way to have an unproductive face-to-face meeting with a MPCS manager who doesn't take the initiative to make a customer service decision to please the paying customer; (5) The first two times I was forgiving, and overlooked the matter.

I want to express my deepest appreciation to the customer service department.. I called M. PCS 11/2015 and explained a situation - funds were not available in my checking account. I called Metro PCS asking for an extension. A woman answer the phone. Her name was Alex and she was very kind and very professional. I asked her if it was possible to get an extension that I could not pay phone bill right now. She was not only understanding to my dilemma but she give me the extension time needed and assured me that she/Metro PCS will gladly be of help and service anytime in the coming future.. I can't thank you enough.

They cut off your phone and try to tell you the bill was due on the 1st and then cut it off before 12am on the day it is due. And they have the worst customer service ever. The girl try to talk to me in whatever language it is that she speaks and I told her I spoke English, "not what you speak." Hope they close Metro down. Change my carrier asap.

On 10 28 2015 I had to change my phone plan, well I could not access my account through my phone so I had to go to a pc and I got into my account and they had added premium handset insurance without my permission, knowledge, or anything. It is 6 dollars per month, so I called them and the representative for Metro PCS told me what it covers and said "the deductible is only 50 dollars." OMG... The phone cost was 35. What a scam. So here is a warning to everyone... Watch out for metro, they are sneaky, you could be paying for unnecessary charges, look at your bill, CLOSELY!!!

When I went to pay my phone bill on the computer, Metro kept saying the card I was using was rejected. I went to the bank and they told me that there was 9 approvals on our account on 10/26/2015 in a span of 5 min. I hope that this issue is corrected as soon as possible, my phone bill should be 97.00 a month, on the page that says our card was denied was on terms page. I am very concerned. I have asked my bank to print this transaction. I don't know what the problem was, but some feedback of correction would appreciated. Thank you for a fast response.

On August 10, 2015, I bought 2 cell phones and one of them was not working properly. Problem: (1) Cell phone speaker was not working properly. (2) There was another person's information in the phone. I went the store the following day and the customer service lady (store manager, **), and she told me that she will order another phone for me and that it will take 3 to 4 weeks. After the 4th week, I spoke to her again and she told me it would take another 2 weeks. I went back two weeks later and was told that she was on vacation. Now another week went by and she was still on vacation. I went another week and was told again she was on vacation.

I have been a customer for years, just changed plan to $60 family plan - very, very disappointed. My bill is now at $90. I will be changing phone services when this month's plan ends.

As a 6 year loyal customer, I upgraded to a new phone a few weeks ago, as I do yearly, and immediately had problems with glitches. Apps pop up by themselves, people are randomly called, texts don't go through, my calendar appointments are being deleted, freezing, shaking screen etc. I was told I had to take it to the warranty center on Bay Road in Saginaw, which first my husband did. The clerk yelled at him and puffed up his chest in a threatening manner. So, I decided maybe a feminine touch would work better and I went in the next day. I was not greeted with a welcoming smile to say the least. The clerk was very rude and kept cutting me off in mid-sentence. He did a hard reset and sent me home. I lost all my apps, pics and contacts and the phone was still problematic.

Numerous complaints, service is defective ongoing issues, customer service reps and supervisors completely rude, non assisting, you pay for defective services, long waiting to speak to reps, it cannot be connected. Sorry Metro PCS is a lousy provider.

Currently I am an extremely satisfied T-Mobile customer receiving great service from their 5206 Monroe St Toledo OH location. I am thinking of transferring to Metro PCS only because of the lesser cost for the same service. Reading reviews helps to make this decision. I am giving a high rating on the customer service I have recently received from the W. Bancroft St location. I am impressed with professional assistance and intend to purchase from them if I decide to make the change. Need to know how strong reception is in this area which may not be the problem it seems to have been in other regions such as FL. My research continues :))

So I payed my bill online at 4:49am and two hours later, I noticed my card had been charged again. And because I noticed this, I then called Metro PCS. And the first representative noticed the payment, ask how I wanted it to be refunded. We got disconnected. And no one contacted me back. I called back several times. And also was told to call my bank. My bank seen the double charge. Now I have no way of getting my money back and Metro PCS was no help. After dealing with over five different call centers, no one can help me. Matters worse, it was my check for my daughter's birthday.

I’ve never had a service this bad and they’re supposed to be on the T-Mobile network which is a lie. I’ve not made my first payment yet and don’t think I will be and all the other people are right their customer service. Wait a minute, what customer service?

Had one rep reset my zte zmax and lose my internet. Called again and rep ask for imei number and my sim number. Killed my phone and service. Just got phone August 20th, 2015. Phone worked before they did what they did then told me someone will call in 3-5 days. On what no service bill paid over a week? Worst service I had with metro pcs. I'm sorry does not get my phone working!!! Now tell me to go to a corp store to have them look at phone. T-mobile step in please, I will not support any company that this bad. Corp store 1 hour away? Price and service not good if no support!!! Over 20 calls?