Metro by T-Mobile Reviews

Metro PCS is very good and reliable. I have been using Metro for about 5 yrs and I haven't had any major problems. I like it because no contract and you can get unlimited data.

I use Metro PCS as my phone provider because their rates are low, there's no contract, and I get good cell coverage from my home. I'm using the $30/month plan, which comes with 2GB of 4G LTE streaming data. I do not use Metro PCS because they have great over the phone C/S. When I have an issue, which is rare, I go to the company store, and speak to someone there to get my issue resolved. If you want or need great C/S by phone, then I suggest you get another carrier.

I use this company because of the unlimited network. But when one says unlimited that means use as much as I want. Unlimited means to me the sky is the limit. I hear a lot of complaining from them. And they slow my speed down after so many gigabytes. I don't like it at all. Thanks for letting me vent to ya.

I have been with this provider since 2008 and their prices and service have always been good. I have had the family plan and it works out great for my family's needs.

I live in Northern California, and due to the Sonoma County Fire that removed service for Metro PCS for the whole state, I was told that the Week and a Half we were without service would be refunded. I called 611 like the store associate had suggested to get a prorated refund on the next month's bill. Well I just got off the phone and they said that they do not refund services as it is a prepaid company and no one from my area had called to tell them that they had no service. No one had service that was on T-Mobile and ATT towers. Like MetroPCS and Boost mobile. So no Prorated bill and now I have to pay the full amount of bill when I only had a little over 2 weeks of service. Go Somewhere else!

More than half the time when I try to make phone calls it will not call out. I tried talking to the guy at the shop about this. He said he doesn't know what I'm talking about. When I go online it says to go to my local shop. I only have one local shop and the guy who works it is a jerk racist. There's actually videos on YouTube of the guy being a racist jerk yet somehow he still running the shop. I don't understand why I have to pay $40 a month for a phone that only makes the calls half the time. So what I do is I call people it doesn't ring on my end so then I hang up then they have to call me back for me to be able to talk to them.

I love my no contract and my hot spot. Everyone has this in my home. So we have wifi every time we need it. I not change for no one. I have had same company for over 10 yrs. Can't get better than that.

I liked my phone and initial customer service rep interaction was good but mostly had problems with customer service reps, seemed bothered when contacted. My service was weak and in and out on several occasions.

I just signed up with Metro PCS, but the service has been dependable so far. The employees were informative and pleasant as well. I switched from Cricket and would refer my friends.

I pay a minimal monthly payment for ALL I need in a wireless service from Metro PCS, why are the other companies SO EXPENSIVE?! The huge price differences don't make sense. Metro is all over for quick service too which is another bonus!

You get everything for far less than any other company and I use my phone for everything. I do have wifi which helps me not use all of my data each month.

I ordered a phone and it came missing information to achieve my 'rebate'. After 3 1/2 months I just gave up. Oh the phone died two months after I received it. Their support is impossible and there is no "customer service", it is just someone reading off a sheet. You get what you pay for with T-Mobile. My suggestion is suck it up and go with Verizon or Sprint, at least they listen when you complain.

I have two phones with Metro PCS. One for me and one for my son. It's the lowest price to pay and we always have service. Only one time we didn't have service, 26 hours, but there was a hurricane. So I quickly forgave. It's great service.

I have only been with them one month but so far they are so much better than Boost Mobile ever was! Also, Metro PCS seems to have better quality phones and a better network than Boost.

If you are new to Metro don't go with them. They are rude and talk to me like I was nobody. Cut my phone off two times for prorated charges I did not owe them into my next bill was due. Talk to an agent. He was very rude. Kept going back and forth with me. Ask to talk to his supervisor. Over 20 times ask what is his name. He hung up in my face. I am going to Boost Mobile. Don't go with Metro. Very sorry company.

I been with Metro for a while and I can't stand their service. I pay $60 a month for unlimited service that does not work. Internet is super slow. Videos constantly buffer and then they tell me I've used all my data after I pay my phone bill. I'm done with Metro. I'm moving to Cricket. Their service is way better.

I have switched over my service. Have had to order two phones because the speaker wouldnt work. They are so petty and cheap they wouldnt even give me a pair of headphones! This will be the 3rd junk phone they have ordered. I dont want the same phone that clearly doesn't work!! I will never do business with Metro again. Furthermore I will tell everyone I know to not deal with them. They are petty and cheap and scammers. They sell phone that they know for a fact are faulty!!!

So I've been with Metro for just over one month. I made my monthly payment 1 day early on 10/13/17 for $51 and some change. Well they charged my card twice. I called them of course and the representative said they were aware of the issue and that they would have it resolved by the following Monday. Checked bank statement Monday, and they had in fact refunded my $51. Well come Tuesday I received an email that my bank account was overdrawn (yes I'm poor). Metro had gone back into my account and had taken $51 out AGAIN. Called them and they gave me more BS that they were aware of the issue. Being aware doesn't help me in this situation.

I can't wait to get out of this company once this month is over. I've been having very bad signal, and there were important texts that got delayed to get to my phone, which affected work badly. Every time I call to solve issues, it takes 3 times longer than it should because they don't have Americans working there, every representative I got had broken English and lack of understanding of how things work here, which is such a waste of time not being able to communicate. I have 2 lines with them, I am trying to cancel one of the lines for next month, they can't even do that. Before the issue was solved, the signal was so bad that it got disconnected. How ironic, their signal is so bad that I can't even talk to them. It's very good price but comes with lots of frustration and inconvenience.

Phones don't work properly. Don't stay charged. Overheats. They gave me one month free and expect for me to buy another phone. I asked them to give me a whole new phone. I've been complaining about this phone after I purchase the phone. I pay my bill online. I want two new phones.

I been with Boost Mobile for over 200 yrs. I just recently switched to Metro PCS only because my son just got home from the service and he needed a phone, so they said "switch and you'd get new free phone." OK so I did, why I did that? I wish I never did. Service and customer service is horrible. I can't call the Free prayer line which everyone can call this line because it's free of charge, but not Metro PCS. They said it's not in my plan, smh wow! It's not costing these clowns **. I pay my own bill and if it's a free conference line what differences does it make if it's not in my plan. It wasn't in my plan for Boost either, but I could call when I got ready to call, so I only been with them for 4 days and me and my 10 family members that just switched will be going back home to Boost Mobile. I wish I never left in the first place, cheap ass Metro PCS!

Metro PCS claims to have unlimited, blazing speeds. It's the biggest lie. Whenever I want to get online it's almost impossible. If I want to watch a video it's impossible because it stops every two seconds. When I try to download a file through email it could take an hour or longer.

I dropped my phone and my screen cracked, after being on hold for nearly 15 mins, and the second call I was at first told they could not tell me a fee. I would have to take it to the store, after I called the store they told me they could not fix the phone w/ out insurance, then when I called customer service back, they said they don't fix screens at all and I would have to upgrade. What phone company does not repair phone screens, they leave you no choice but to buy a new phone from them.

Metro PCS 9Th st s. e. Roanoke VA. 24014. The staff has very little if any knowledge about the phones. My Sim card locked me out, I forgot passcode. Well I did not see clearly and try analyzing the problem. All the associate had to say was, "Guess you need to buy a new phone for $25." Well I do not have paper like that. I calmed down and thought of customer support (611). It took all of 5 minutes for the fantabulous lady to guide me in the task of unlocking my phone!

I live outside Austin Texas and signed up with Metro PCS Cell Service in May 2017. The first month of service was great and then it all went downhill! While I like Metro's Cell Phones pricing their cell service is terrible! Constantly being told people on the other end cannot hear me, my call is breaking up or dropped calls! It is not just once in awhile it is constant! This morning calling Metro PCS customer service the rep could not hear me and I was breaking up!!! She asked me to go to a window to make the call clearer! I had to go outside, once again, for my call to work! I'm sure my nosey old neighbors love listening to my calls. Makes their day!

My wife decided to try Metro PCS on her galaxy phone. When Metro PCS activated their server it would not work 1/4 mile from our house. We made several trips to the office. They wanted our actual address so they could put something in our area to boost signal. Never happened. Wasted our money. Finally went to Straight Talk. Great service. Should have went to Walmart first. By the way read the small print. THEY DO NOT REFUND YOUR MONEY as long as your phone works at the store.

It is impossible to actually talk to anyone at Metro PCS. They have no Customer Service Department. If you want to comment to them about a service or store issue, you are out of luck. Deplorable in this day and age, or any other day and age, for that matter. Will never recommend this company to others as a result, and will be discussing this issue with my economics students.

I was a customer of Metro PCS for a while and loved the service. However, one day at work, I received a text message that said: "A change is made to your account. If he did not make this change. Please contact us immediately." So I did contact immediately. When I spoke to the rep that they asked me for my high security password, I did have a password, but it had never been phrased as a high security. I gave them my password that I had always used and they told me it was incorrect. Even though I had verified all the information on my account. I believe that this was fraud since I received the text and I have not made any changes to my account. Also, my service was shut off at that point. They told me what I had to do was go to a Metro PCS store, show an ID and they would give me the password.

This is a big complaint. Your manager at the Downs Rd store was very rude. I asked for help because my phone was slow. And your manager. Which come on y'all must not pay much because y'all have the worse managers and employees. They are rude. They don't feel like waiting on you. So I explained and said, "I don't like this phone". And your rude manager said, "Why did you get that one?" I said, "Because it's the one on sale. BOGO with Samsung". Well as the girl was fixing it the so called manager told her to give my phone back and not to help me.

I have been with Metro PCS for less than a month and it has been nothing but problems. Today I received text messages that someone was trying to figure out my security and then another that changes had been made to the account and that if I had not made them please call 611 so I try calling 611. You can't get a live person unless you tell them you want new service so finally get a person on the phone. By this time my phone has been disconnected for the 3rd time in less than a month and I'm already irritated then they inform me someone must of changed the name on the account and security info so they won't attempt to help me unless I come in with photo. I'd find I'm standing in front of the store that doesn't open till noon which at almost a hr of being on the phone to be told this.

When I first got my phone with Metro PCS I had them make sure I got service where I live because I live out in the country so they checked it and said I would definitely get service out at my house. Well they were wrong. I can not get phone calls, texts, or internet out at my house so I discontinued my service with them after the first month... 2 months later I decided to go back to the store and reactivate my phone. I got my phone told them about the problem and they said to go back home and call a number they gave me and told me to do a signal reset. So I did the signal reset and it worked to where I could now at least walk out to my yard to get service.

Today was a terrible day for my business. I am a tattoo artist working next door to Metro PCS. An employee comes down to my shop claiming he can increase my business as we were standing outside. I was polite and dismissed the conversation because he was wanting paid to "promote" my shop area 51 tattoos in Plainfield Indiana. Unfortunately I rent an older commercial unit, and things never work right. Today right before opening I was unable to get in because the door isn't quite right but it locks fine. Problem is it locks me out at least once a month.

On August 4, 2017 I subscribed to a MetroPCS services with my existing MetroPCS phone. When MetroPCS agent finished messing with my phone, she asked for me to pay that I did, she handed me my phone and said, "You know your phone battery is dead but your service is on. Go home charge your phone and start using your unlimited service." I thanked her and left the store. I went home, charged my phone and try to make a call and received "Thank you for calling MetroPCS. I can see your phone is not registered with our company but don't worry I have a solution to get your phone registered." The solution was for me to call 1-888-8METRO8 or go to MetroPCS authorized store, but mind you they made it impossible for me to even reach their customer service.

I like the price that I pay for my services. The phones that they offer at times are crappy phones and you end up paying out of pocket to get them replaced on more than one occasion. I feel that this is on them and it should not be on the consumer to have to pay but one time for a dysfunctional phone.

This company has good coverage and great value. All features work great and the pre paid value is great on the budget. I have used Metro for more than 6 years!

You get the right amount of usage for the best price. Price beats almost all the other carriers. Service is comparable and you can increase the service depending upon usage for a minimal charge. Family plans are better along with free phones to start service. There are more stores than any of the other carriers as well.

I am thrilled with the service I get from Metro PCS. I have used most of the big companies, but they don't seem to be working very hard for US. I see many commercials bemoaning the amount of minutes they get. For $50 per month I have unlimited time online. Also, my phone is a HotSpot and I can use the HotSpot to get my laptop online no matter where I am. I only wish I found Metro PCS years ago.

A year ago, I closed my Metro account. Recently, I went online to reactivate the account and turn the phone back on, however I ran into a problem. Once they secured the $50 payment off my debit card, I was advised by customer service that the phone was on another account and could not be activated. Finally after 2 days I took the same phone to Cricket wireless and they activated it. On the same day Metro sent me a email saying my phone was now activated and ready for use. When I contacted Metro they said I would be refunded the deposit. Now fast forward 2 months later. Metro PCS advised me I lost that deposit and there is no way to get it back. The customer service agent explained some crap about data (which I never used) then hung up on me. I will NEVER do business with this unprofessional company again.

Metro PCS have very poor reception. I do not liked this phone at all. It doesn't message right all phone calls & message drops. The apps mess up when you are looking for something and you can't get on Internet when you want to. You have to turn your phone off and on several times in order for it to work. I learned when you need extra minutes they will charge you $5.00 or more, if you don't pay it right away they will cut you off. Thumbs down on this phone. I had my phone two years. When you want to upgrade you pay just as much when you are starting new service. No discount at all. If your phone is broken you have to pay $50. When I was with a different carrier my phone was broken and I didn't have to pay at all. No more of this phone again.

Why spend the money the big boys charge when you can get excellent service at a very reasonable price! Fantastic customer service too! Forget AT&T and Verizon!

We have had Metro PCS for several years now, we like the idea of unlimited talk, text and internet. We used to have a contract with so many minutes each months to share, we seemed to go over every month since if you talked 1 minute and 2 seconds, it got rounded up to using 2 of your minutes. We will stay with Metro PCS as long as they continue to give us great service and the monthly charge is reasonable.

They are a pretty good company--my son got me hooked up with them and I love it. I have a smartphone now at the age of 71. Never thought I would have one.

A. I cannot utilize their 866 number at all. They can't lookup my account because either my zip code magically doesn't exist, or my phone number. B. I can't actually pay for services and my bank says they're sending the money back. They charge me extra when I go into the store to pay my bill. The people who worked at my local store said that it was an issue with the microchip debit cards that most all banks issue now and that MetroPCS has not yet upgraded to be able to handle them. I couldn't use the MetroPCS app for payments like I should have, at least post chip-card issue.

My iPhone 5s died and I only had 2 hours to buy a phone before a very important meeting. Metro PCS was the ONLY store open. The inexpensive phone would be out of stock until late afternoon so I had to buy a $129.99 LG Stylo 2 Plus. They charge for caller ID/name!!! Unfortunately when I called someone there, caller ID showed someone else and the settings showed about 1 1-2 hours of pre-use. The manager the next day was not helpful so I had him re-register my "new" phone. I asked him if the person worked there and of course, again, no response. At least he could have given me a free phone case for it or something to make up for this. Even refused to look up to see if anything was wrong with the phone. From the look on his face, I thought he knew about it already.

The signal keeps going out even when I am not moving around. The signal will just go out right in the middle of whatever I may be doing. Also, the hotspot will not work with my laptop. It will say something like connected but no internet service.

I have been very happy with Metro PCS for a couple of years, ever since they merged they have provided excellent service. Choice of phones could be much better.

They seem to have pockets of dead zones. My phone freezes a lot. It's slow to load and I have trouble using it in "large department" stores. There's no reception except near the door or the very back near the storage areas.

First of all, I created this account just to write this review. Service from Metro worked fine for around 8 months, but the past 2 months have been horrible. They promise 'unlimited' everything but don't you dare exceed their definition of 'unlimited'. If you do, you have to pay an extra $5 to continue receiving what you already pay $60 a month to get. And when you pay that extra $5? Internet is still slow, still lags, still can't be found by laptop/computer. Call customer care? Expect to spend at least an hour on the phone because no one speaks English. After 8 phone calls of speaking with Indians, I gave up and finally figured out the problem on my own. And don't you dare ask for a credit for your time. You'll be told to go to the store and waste another hour over a measly $5. MetroPCS is to be avoided. You've been warned.

I liked Metro PCS before they merged. My connection is always poor and fair. It was always good and excellent, still get those days on and off. Also when I send a text it takes forever but still with them due to price.

It's a great phone company. You can cancel at any time. You don't have have to worry about having a contract. You can in the USA or out. No drop calls and can upgrade to newer phone for about nothing.

Metro PCS gives me great service, plenty of data for a low price. Every time I go into a Metro store the workers are very nice and helpful. I have really enjoyed using Metro PCS and I would definitely recommend it to everyone else.

My eyes are bad and the letters are too small for my fingers. I have to use speaker for google or to talk to someone. But it's not Metro PCS fault.

These guys are the worst. We spoke directly to a PCS rep who told us we could get roaming access in Europe. When we got here, it didn't work. We talked to one guy who tried to fix it, assuring it was a coding issue. He said call back. We did. Then next person said Italy wasn't included. She insisted she had no supervisor. I had to insist she did. The next person was also unhelpful. Apparently we were lied to by the first person. Do not be misled. PCS has NO INTERNATIONAL service. Plus, their help staff are all **.

Overall, the service is pretty good for the price. The only downfall of this phone service is dead zones on back roads and farther South Texas the service is in and out.

They don't take their customers respect when I and others I know who are customers of this cell phone service as of important when you have problems with their cellphone. They don't really want to check out the phone. They want you to purchase a new one. And the new phone isn't working no better. Nor will they replace the phone. And it is hard to delete unwanted apps. They give you free service that claim to come with the phone when you purchase the phone. A few months later they will remove the service. Plus they will go up on your phone bill.

I can never reach an actual person on the 800 number. I can never reach anyone at physical actual stores in Albuquerque. They actually have no business phone. When I went in person the employees made it clear that they couldn't care less about getting me as a customer. When I said, "I want to switch to you and the only thing stopping me is that I can't get any customer service by phone." The guy acted all surprised like he never heard of that issue before. So I dialed in front of him and got a ** robot and no option to speak to a HUMAN. He then shrugged and said that's how it is. ** automated systems. So I will stay with T-mobile even though it's expensive and going forward as the computers and robots take over our jobs and our lives I will choose HUMAN interaction for as long as it's possible. Too bad there are scumbags like Metro PCS employees.

Two months ago I switched from Page Plus to Metro PCS. I brought two lines over as well as received a phone for free for my son. So a total of three lines. Almost immediately I had problems with my phones. Just my particular phone. So for the next week I went into the store that I signed up at and each time they did something different, I have dropped cause when I'm on the phone and someone tries to call in it disconnects both lines. It will not allow me to answer any incoming call if I'm on the phone. I have not been able to check email since I've had this service. The service area is horrible. I cannot receive calls while I'm in my home. I literally had to stand next to a window to get good reception. I brought my phone in to the store at least five to six times in one week. Finally after the last time I was told that since my phone came from Verizon they always have problems porting Verizon phones over so I would need to get a different phone.

I purchased a phone from the Uptown store in Cedar Hill on a lease. I was told that I could pay for the phone in 3 months and pay no interest, and if I paid it off for the term would pay $50.00 interest. I did my application online and never received a paper copy. I trusted the manager who was very professional, but when the payments kept being deducted, I called SmartPay who told me that I had 13 payments of $38.00 which adds up to over $500.00. I sent the phone back, contacted home office and central office. A Mr. ** called me from central once, who was belligerent and unprofessional. The main offices told me to contact the store which sold me the phone. Of course, nothing. The owner of the store won't call me either. I am left without a phone. I paid almost $300 for that phone that I sent back, but they will not give me a 100.00 phone in exchange. WHAT THIEVES!!!

There is no security on this phone. Its service is very slow and battery runs down quickly because of all this traffic on my phone. Security SUCKS!!!

We love Metro PCS. We only pay $50.00 a month & get great service & not a problem with the phone - we can do everything & no trouble. I highly recommend trying them.

I have had the service for 2 months and I have had major headaches just trying to make payments. Their online payment app doesn't work... refuses my credit cards, debit card and cannot get a live associate to handle my issues. "Sorry we're updating our system, call back in 2 hrs"... and the coverage is spotty and they add fees for using their support when you can't use the online system. Cancelling this crap service today. T-MOBILE is absolutely the worst phone carrier I have ever had the displeasure of dealing with. THE ABSOLUTE WORST. STAY AWAY FROM THIS COMPANY. HORRIBLE. WISH I COULD GIVE A (-) NEGATIVE 5 STARS. THEY SURELY EARNED -5 STARS. DID I MENTION... "HORRIBLE!!!"

It was great that I received a free Samsung phone and when I had questions I went to the local Metro PCS Store and they were fantastic. They explained so much to me about using the apps and saving the battery among other questions. Their knowledge was exceptional besides being very friendly. Also, the price is extremely affordable.

Service is excellent whenever I have had to go into a metro store. The employees are friendly and very knowledgeable. They never have a problem with teaching me how to use simplest features of the phone.

I had been with Verizon Wireless for over 10 years & towards the end I was always over on data, minutes, etc. So I decided to go with Metro PCS. I couldn't be happier. Unlimited everything for half the price of my last carrier. Now that Metro PCS has merged with T-MOBILE it's even better.

I have had Metro PCS for over 5 years. Lately I have had nothing but issues with them. Towards the end of the month my data is cut even though I have unlimited data plan. They don't know how to run a cellular service and when speaking with customer service, you need a translator to understand them. Then they try to charge me $60 for my $50 plus mobile hotspot and try to tell me that they never had a $50 plus mobile hotspot plan. They said that mobile hotspot only comes on the $60 plan. Now they think it's funny to cut my data again. Do NOT use these guys again.

Product is bad, most of the cell phones are bad they don't last long at all. The corporate-ran office where you take your phone for problems customer service is bad. All in all terrible.

My previous provider for 10 yrs always worked well with me, but just too expensive now. Metro PCS is my new provider now and they cut my phone bill in half!

They didn't let me know about the start of service being the same all the time no matter when I purchased the new minutes. They cheated me out of almost 2 weeks. They don't tell you that in the commercial or by the service reps. They also don't have bill pay for free if you go into store.

The representatives in the Metro PCS store are always very helpful and go the extra distance to resolve my problem, advise me on purchase of new phone, and recommend change in service for one of my phones.

I was told according to my street... " No problem with service". I purchased my new phone... within 2 days went back into store here in Columbus, TX. They told me I changed settings? This is a new phone so I figured it could be possible... within 2 days same problems... went back, same problem... except I had to leave. The service person said she will call my cell within the next 15 min... to advise me what her service center/manager says to do... needless to say no call... I've been bearing with this, since... now I can't stand it any longer. I'm in the storm in Texas… and I can't call my family... I used a friend’s phone. Called Metro PCS they are having a supervisor call me back... that's over 1 hour ago. If my family is put in danger I'm suing Metro PCS… as they are aware of my desperate situation! Crazy crappy service... never again!

Metro PCS has limited service areas, experiencing several dropped calls, and poor reception is commonplace. But the rates are affordable; without a contractual service agreement required.

My experience with Metro PCS Wireless is much better than the one I had previously. Great service, I hardly have dropped calls. If they can improve it would be better phone products.

My husband and I have had Metro a little over a year now and we're very satisfied so far. The plan we're on is $60 for each line, 2 free ok phones, everything unlimited, but only 8G hotspot. That was the only reason I didn't give them 5 stars, the girl we dealt with at the store told us we could hook our phones up to our TV to stream Netflix, etc. Neither of our phones have that capability, and we were VERY adamant that we needed that because we don't have WiFi. She assured us that we absolutely could stream unlimited, and nope, 8G hotspot, that's it. So I was pretty pissed about that, since I had a grandfathered 60G plan with At&t for only $150 with the 2 phones. Service is great though, but don't trust their sales reps, they'll lie through their teeth to make the sale.

Metro PCS are scams, I've come to realize; very misleading. I will make sure I spread the word on this so less consumers will be victimized in the future. I cannot and I will not support scamming and being an abused consumer. I will be retrieving phone services elsewhere. They say you are on a prepaid plan but yet they find every reason to charge extra fees. I paid my bill after my due date which is ok in prepaid right? We'll wrong for Metro PCS... Apparently your due date will stay the same whether you pay late or not meaning you will not receive 30 days/a month of service UNLESS you pay an extra fee to change your due date... A damn rip off and this is not considered prepaid with all these stipulations. I'm PREPAYING for my services!!! I guess they've reinvented the meaning of "prepaid".

On or about June 25, 2017 I entered the Metro PCS Wireless store located on 95 Thomaston Avenue Waterbury Connecticut 06702. Upon entrance the sales person (**) was rude. I wanted to purchase the 2 phones for $80 plan. I felt I was being overcharged and I reported the service rep to Metro PCS. As I left the store my phone number was not working. I contacted Metro PCS and put in two tickets at a wait of 5 days each and no resolution. I purchased a 3rd line of which I needed just to make and receive calls as line 1 did not work. I have recordings and phone logs of the time and many many many hours I've logged with Metro PCS trying to resolve this situation to no avail. I've had to call back many times to customer service at Metro PCS and at times being disconnected. Each time I informed the rep my business number was not working.

I had planned on getting a smart phone and paying for unlimited service with the Metro PCS on Roosevelt Road in Oakbrook Terrace, IL. I went in the store and asked Sayed about transferring my cell number from my current carrier to Metro PCS and he told me everything was fine and that I would get a free smart phone as part of their promotion. I returned two days later (when my current service expired) and told Sayed that I was ready to make the change. Now Sayed told me that transferring my cell number wouldn't work and the smart phone would not be free but full price. Of course he could not explain why everything was fine two days earlier but now the promotion did not apply. He also had no explanation for why he would mislead a customer and tell them to return for a promotion when he had no intention of honoring it.

I recently bought a phone (Alcatel Fierce 4) from Metro PCS that has not worked right from day one. I haven't had the phone for 30 days yet. When I took it in to ask for it to be fixed or replaced they told me that they couldn't do that, that they would sell me a new phone at full price.

Metro PCS. 2+ years. Fair to not good at first then downhill to not able to get internet/failed calls. REPEATEDLY LIED TO. Just got Straight Talk who use Verizon/Sprint/Boost towers. They can switch if needed. Now have 4 bars with 100% coverage. Oh - for $5 less than Metro and 4G MORE! Metro said it was my phone 3 times over 2+ years so I bought new because I trusted them. 4 phones! It wasn't the phones - they LIED about coverage where I live!! Metro LIED to me about why I had so much trouble EVERY TIME! I spent much $$ for nothing. Yeah Straight Talk!! Metro $50 plus $3_Fed's/month 8th/mo. Then 2 speed. If you have coverage. Straight Talk is $55 for 12th. No 'Fee'. Great Verizon coverage. Walk. No - RUN away from Metro PCS.

First of all I called regarding the issue that I am having with the Stylo 3 LG and the little gal that is working there tonight August 10th with the owner automatically decided she was going to tell me that I was a liar, that there is no issues with the LG Stylo 3, that I would have to come in and bring my phone. I got there about 7 p.m. showed her the phone and right away this little gal started telling me my phone was damaged. I have to put it in my back pocket because it was warped. I've had this phone for maybe 2 months if that it's been any case since the day I bought it. Paid $350 for this phone. Yeah 350 is not just a drop in the bucket for me.

After having horrid service I had My main Cell Phone Ported to a real Carrier then went to Metro PCS where I had just paid for a month and asked for a new Number. They said I had to wait 72 hours after being treat like a piece of crap at the Brighton store. Called in and got the runaround and was told because I changed lines I forfeited my service. Had planned on keeping the service for fact it was affordable and did work if you were in town. Would never recommend falling for their substandard service coverage but very poor customer service in all avenues. Went with the nation's number One Carrier. No complaints since.

I was told that this company provided mobile telephone service for my area. The salesperson showed me the Metro PCS area coverage map and it included my home. However, after purchasing the service, as I neared my home, I lost coverage. I returned to the store and complained to the salesperson. He attempted support his case by downloading both the Metro PCS and T-Mobile area coverage maps (Metro PCS is part of T-Mobile and uses the T-Mobile system). The T-Mobile area map showed NO COVERAGE for my area which was the opposite of what I was sold. I said that I wanted to terminate the contract and my money refunded. The salesperson called the franchise owner who approved the termination but said the $80 fee would not be refunded. Fortunately, I used a credit card and when I explained this to the CC company, the service charge was reversed.

So, I've had MetroPCS service for a long time now. I have an unlocked phone. All of a sudden one day all my phone calls would not go through! Sending and receiving! And I work and really need a working phone. After a few days I called them and spend hours troubleshooting the problem. The customer service agent tells me, "Oh, it's your SIM card. Buy a new one." I'm like, "OK." I got into a Metro PCS store and ask do they sell sim cards and then proceed to telling him "I have a problem with sending and receiving calls." He tells me, "You should have got a text stating you will get 2 weeks free due to an antennae issue." I said, "I knew it! I knew I didn't need to waste money and buy a new sim card."

I called this morning for a follow-up on the rebate. I was told that the rebate was under someone else's name and they would not give me the name. I've had this account over 10 years and for the last two months have had problems with service. I was informed by ID number ** a lady by the name of Alexa that she would not give me any information. They did not have my current information correctly or my previous information correctly. I personally submitted the rebate form online on April 4th of 2017. I have the receipt in my possession. I've been waiting for months for the rebate. I would like my $60 rebate released to me as soon as possible.

Metro PCS is a garbage scam joke of a company. Whoever owns this company should be a sued. Same goes for T-Mobile as they are owned by the same people and on the same network. I bought an LG Aristo. It NEVER worked properly. Not even the first day I bought it. First I noticed whenever I make calls I cannot hear the person on the other line. I usually can only talk for about 30 seconds before I have to hang up and call back.

Signed up for a $50 per month plan for 2 lines. Attempted to pay the bill a month later to be told they no longer offer this promotion and was explained had to pay either $60 or $65 plan. BAIT AND SWITCH SCAM ARTIST >>> DO NOT TRUST WORKERS AT WARMINSTER BRANCH.

The wife and I have been with them for about 6month. Terrible signal, phones are crap, can't use video chat due to crap signal. I mean so many times we go to use and it will say emergency calls only. And I am less than a mile from the store I bought them from. Wth. Looking for a better Co. now.

I have been having a problem with my Metro PCS phone since DECEMBER 2016. I cannot call certain numbers (get an automated message that says I need to purchase a calling card), including 888-863-8768 (METRO PCS CUSTOMER SERVICE!!!). I have created 37 Service Tickets, but this issue has not yet been resolved.

My rebate for my j7 Samsung phone for Metro PCS was just a ripoff. I purchased the phone on Feb. 8, 2017 and email it and was deny, call and they took care of problem. Then got an email, denied again. They said it was corrected. Received another email. Denied. The guy at Metro PCS rebate then told me I need to save box, have rebate purchase receipt and battery which I don't have as of July 27, 2017.

Recently older phones just stopped working without any warning. Could not do anything with my phone and lost many customers. Went to Metro and was told I needed to buy a newer phone as the older ones are no longer working. I was desperate so I said, "Give me the lowest priced phone." They said there is a sale on phones for returning customers but I would have to pay 15 dollars to keep my number. I said of course I need my number. It is on my advertising. Then they said I had to pay the taxes on the whole bundle. I had no choice. I need my phone and paid. They turned on the phone and I realized I cannot see any buttons clearly as it was cheaply made. I told the man this is junk. I would never use it. He said, "No problem. Choose one you like."

On the 29th of June, 2017, I went to my local Metro PCS store and bought the ZTE PRO MAX PHONE. I bought this phone because my roommate got one and liked it. So I switched from Boost Mobile to Metro. That process took a long time because I needed my account number from them. 4 times we were hung up on. Anyway, finally I got everything in order. By the way, I only decided to keep my phone number because Metro wanted to charge me 50.00 extra dollars for a new number. So as I'm standing around waiting for my business to be done I'm looking at different signs with promotions. I noticed one that said all taxes and fees were already included in the 50 dollar unlimited plan. That's the one I was getting and also the one my roommate has. Problem is that my roommate pays 56.00 a month. So I asked why and was told the 6 extra dollars was for insurance.

Metro PCS has the worse service EVER. I pay this company $60 per month for drop calls, phone jumping to WiFi calls, to receive calls that are sent to my voicemail for no reason. My internet should be 4g but stays on 2g. I'm located in Columbus Ohio but can't make a call to Cincinnati Ohio without paying an extra $3 per month. My text messages are delayed getting to me. Over all this service is trash! Not worth my money.

I was frustrated when planning to get free phones with $50 plan. I had to pay $80 for the first month which didn't state that on the promotion sign. I was told I could switch over the next month for the $50 plan. They tried to go back on their word saying that plan expired. I had to raise my voice and tell them I will switch back to my previous carrier if they did not keep their word this time. The person from local store called back. Made the switch as they stated in the first place and gave me a discount. I would like to thank her for remaining pleasant as I lost my cool from being frustrated. But Metro you should explain in detail the exact terms of your promotions.

I had used up all my so called unlimited data accidentally. Watching the news on my data I had forgot to put it on wi-fi. So I had to get extra data which cost 5.00 more. Which I am on the $30.00 plan so when my payment was due I paid $35.00, but then the next month come around and they are still trying to make me pay another extra $5.00. I paid my regular bill which is 30.00 dollars. They turned my service off after I paid my bill trying to make me pay another 5.00 dollars. Which my plan is $30.00 a month. I tried to text them and call they will not let you speak to customer service. Take my advice. Do NOT use this company. I GUESS YOU GET WHAT YOU PAY FOR. THEY ARE THE WORST. I WILL BE DROPPING THEM LIKE A HOT POTATO! HORRIBLE COMPANY!

I have had a Metro PCS prepaid plan for over a year now, when I signed up I had bought an unlocked phone from a third party and used their sim card. I have recently bought another unlocked phone from a third party again due to my phone being damaged. When I went to the store on Jamaica Ave in Queens to have the sim card activated in the phone, I was told that I have to buy a phone from them to use as my phone would not be viable. This is despite the fact that they have a brochure in their store encouraging people to use their own phones. I find this to be shoddy business practice and shameful. I have since switched to another carrier. They are not to be trusted. They are liars and thieves, customer service is unhelpful and they have no other way of contacting them to make complaints or address such. If I could give them less than one star I would.

Their customer service is horrible. They do not help you at all, then still give bad information. I was trying to switch a phone I no longer use to a family member that needed a phone. To transfer the phone it was asking about my Google account information but it was not working on the phone. The first rep said "well I hate to tell you this but without that information the phone is useless", the second rep said "call google and they can help." Did that and it ended up being a 3rd party for google and to get help you had to pay $150.00, the last rep gave me yet another number which directed me after hitting all the prompts back to the 3rd party. Never had this problem before a phone that I paid $200 for useless. Metro nickels and dimes you, you pay so much for phones that they say is useless just to get you to buy another phone. Would not recommend Metro to my worst enemy.

My wife and I went into a store located Alburn St. in Rockford IL. When I first bought my phone they said it had tethering. The plan they set me up did not. It was a lie... And then I go to use the headphone jack on my phone it did not work (brand new phone). I only had the phone for less than six weeks... When I tried to get the phone fixed they wanted to charge me fifty dollars for a new phone. Why would I pay more for a phone I just bought less than two months ago. This company is nothing but scam after scam. Buy Beware is what they should change the name too.

I bought 2 phones from a Metro PCS store. They said I will get rebate for both... And now they gave rebate just for one... Saying that rebate is for just one per household. The receipt I have says "I will get rebate for both..." Horrible... Metro PCS...

Never never never and I repeat never use them. I got the 60 dollar plan and my phone don't get no service. I have been with them for 2 weeks but today I had to go get new service. Couldn't take it anymore. I tried to keep my number but they said I have to be with them for 90 days in order to keep my number so I just got a number. I am not even on a contract and they go say I have to stay for 90 days. Nope not happening. I just paid for new service elsewhere. Metro PCS you all need to go out of business because your service sucks!!!

I have been with Metro PCS for years with customer service problems every once in a while. My last two months have been horrific. NEVER sign up with this company. I had to switch to T-Mobile proper. They did nothing positive to say about metro. I paid their monthly service fee 3 days before switching and metro would do absolutely NOTHING about any type of refund. Again do not sign up with metro.

Applied for their so called unlimited data, bought a new phone, paid for activation and everything, but it's useless, just wasted my ** money for nothing. Nooo data service for my sis' phone, she's using wifi, very low data for me and members of my fam. Mind you me and fam applied for their unlimited data so our phones are useless if we have no wifi! Gotta switch back to VERIZON. Ohh and very bad customer service, bought screen protector for phone to them and told me to come back a week for it but days passed by but they still don't have it. Went back 5 or 6 times for my ** glass screen for my protector still don't have it so I told them to ** refund my ** money.

Bought a phone on February 1st for an upgrade. Paid about $100 for it. Was told to get a rebate and the phone would be free. I didn't get a rebate and then the phone started messing up and May I returned it. They tried to fix it. I returned it. They tried to fix it again at different stores and on June 21st they ordered me a new one. On July the 3rd I received my phone and it wouldn't work and it still doesn't. They're trying to wait for corporate to see if they would even replace it but I'm paying for service from May, June and July even though I can't use the telephone. Can't make calls. Can't get on the web so that don't mean I don't have 4G's. Can't text people. Can call me but I just can't answer them.

I really should have read reviews on this service before I signed up. The person who helped me was awesome and I hope he goes on to do good things, but the actual cell service is literal garbage. Don't take this service. You'll end up having a phone that only works when you're connected to WiFi. Want texts and calls? Nah. Not happening. If you do connect, expect the call to drop almost immediately. Screw this company.

I've been a customer with Metro PCS for over 5 years. The "high speed internet access" is just other words describing what is illegally known as "throttling". How are they able to lie to its customers and not be held accountable when AT&T was sued for intentionally slowing down internet access speed. It's illegal because in case of an emergency one would need the quickest internet access no matter if one pays more or less for an access plan. There has been no "new" hardware installed by Metro PCS to make it any faster or slower to its customers. A customer with the $60 mo plan is now allowed 32GB per month. After reaching the limited unlimited data plan my service is drastically, almost unproductive in my normal day online. Personally, I make it to the last week of the pay cycle when my unlimited data has become limited. WTF!

I have been a Metro customer for over a year. My bill is usually paid ahead. Metro has habit of taking money off account even before bill due. I have crappy service with all sort of issues. When I call customer service I have been hung up on and keep getting told this phone not service issue. They did offer to send me a new phone but the models they wanted to give me has been discontinued in stores. I have had these issues since February and still have no resolution in sight.

You cannot see specs of your plan on the screen with Metro PCS, so you don't know if you are covered for replacement. After 2 yrs of paying $65/month inclusive of what I was sure had phone protection. My charger port broke and called Asurion, only to be told that I am not covered. I use my phone for work and cannot afford not to have a working phone, bought a new upgraded version of phone same day, insisted that insurance be on this new phone, asked sales rep if I can see the plan for confirmation on screen. Rep said that only store rep and call to customer service can confirm protection plan.

I called and paid my bill at 2 am this morning. I spoke to an agent and he made changes and said that I have no balance at this time... I woke up at 6 am no freaking service. My phone was suspended for nonpayment. Of course I call the agent claimed she could not get into my account... after 20 minutes I asked for a supervisor... she went straight into my account... then she said I owed $26 from last month. We all know these people are stupid and one day nonpayment you are shut down. Nevertheless she was rude and argumentative. I'm in search of a new cellphone company. I refuse to be treated unfairly and detrimental.

I bought my grandma a new Alcatel Fierce 4 about a month and a half ago; unfortunately, it has brought my grandma and I nothing but regret and problems and the Metro PCS store we bought it from on Newark Blvd. in Newark, CA and the corporate store on Mowry Ave. in Fremont, CA just keep sending us on a wild goose chase. These are the issues with this new cell phone: volume is super low, phone glitches & freezes, drops calls during mid conversations. When I call out the other party cannot hear me; however, when they call me I can hear them. States SD card corrupted so I bought a new SD card and it still states SD card's corrupted on top of erasing all of my photos of my grandchildren and late husband. I cannot get the corporate Metro PCS store to help me get it replaced under the one year factory warranty. PLEASE PLEASE ADVISE on how to rectify this problem.

This company is a ** lying ** company that doesn't have unlimited service but they do lie about it. Now they got limit. As soon you go over it they will slow your phone because they say other people got to get a chance for a better service. I didn't pay for unlimited service so you can ** slow my phone down because of others. I can care less about anyone else. I pay my ** money not to get ** service your stupid ** company.

Why is Mark and I live in the LA Southern California area? It's a very populated area but I've got involved with T-Mobile and they first came out and their cell phone service suck but pretty much everybody's did but over the last 2 months I've noticed. I left T-Mobile and came back to T-Mobile then I meant daxam Metro and you know what their server should never been better. I pretty much go over my gigabyte limit every month but this month I went over it and no slow down and I live in LA. I know that a lot of you guys that say it sucks you live in places where they don't have cell tower, move to a place that has a lot of cell towers like LA or other major markets. San Diego's actually better than LA anyway that's what I have to say. I have to say too that it's good and then anyway I was getting back to the what I was talking about.

I go and port my number over and was fine with my phone until I got my mom's house. No service. I had to go down the street to get service and then walk inside was denied calls and wifi? Then lost my job, got a job and called them to get my phone turned back on. They took my number and told me I owed 2 months of service? Very ** service. They need to give back everyone's money. Rude ** people and false advertising!

Metro PCS need better operators. Today I called the operator because I did not have service. I spoke with a man who did not really know and I lost my time because he hung up so I called again and the agent Venjamin ** he attended to me and he solved my problem, so know I have service in my phone. Metro PCS need people who are like him and help you in the same way he helped me.

It is pretty sad that when you go into a store and you give them the location where you live at and they tell you that you have full coverage service out of there well I get home I do not have full coverage service. My phone will not connect to Wi-Fi calling because it wants me to disconnect from Wi-Fi and use the regular coverage to fix an error issue before being able to use Wi-Fi calling. So it is very nice to know that whatever a storm hits and I need to contact people I have no way of doing so.

Store in front of Walmart on OBT in Apopka. Could not remember my password, needed a phone so wanted to purchase a new phone, refused by person sent there to cause trouble. Corporate office called. She was told I can purchase phone, she continued to refuse. Her name Junie. Probably not real name. All 4 employees then proceeded to get on their phone spreading gossip through the entire community for 15 minutes. The police did not arrest Junie. It is 2017 they can discriminate.

Cost of Plan: Great. $60/mo 2 phones, unlimited text, voice, 5GB data/phone. (This plan may not be currently offered). Technical support: Very poor. Phone answered in the Philippines, by people who do not appear to be technically trained. Close to useless when presented with technical problem. Essentially read from a script. Do not appear to be focused on rapidly solving your problem. Store employees are trained in cost of plans and signing you up. NOT technically trained. So, if you really want help you appear to be out of luck. I have not rated this as one star due to the service essentially being fairly good in the coverage area (however see below).

I purchased my LG Stylo 2 Plus on 4/4/17 in store and was told by salesperson it came with a rebate which I would of not of made my purchase without this rebate being offered. The salesperson told me she would submit it and did so that same day. I was in contact after submission of the rebate info with rebate center who sent email saying rebate approved and would be processed in normal time frame. Then after approval I'm told they cant find rebate info and then told my device did not qualify for the rebate at all. And this is after time frame to return the device so I'm out now the promised rebate card. I went back to store of purchase and asked on multiple occasions for assistance.

Been with Metro almost 6 months, coverage is horrible, phones are not any better. Bought a phone brand new. Was having numerous amounts of problems with it. Took it back the very next day. Got a "replacement phone" as they call it but it was no better. Customer service weekend I can call them from my phone has been no help, the stores had been no help switching services soon. Phone blackout for hours at a time. Calls dropped, don't received messages, internet constantly buffering etc. DO NOT GO TO METRO!!

My service was disconnected for nonpayment for 11 days. I paid my bill and had service restored on June 2. I received texts notices of termination for nonpayment on July 2. I called spoke to representative who assured me it was error. I woke up today June 22 to no service. I had to borrow a phone to call your call center to be told I have to pay 25 dollars to have my service reinstated, that they were subtracting 11 days, that my service was disconnected for from my 40 dollars monthly payment on June 2.

I had called three different stores and when I finally got someone she was rude and I was hung up on. Then I decided to chat and I am not sure what is worse chatting to someone with no common sense or someone with an attitude. I have gone thru hell and back with Metro. Will never recommend anyone to them EVER!

This company is very lackadaisical in customer service and they lie about services provided. I have been waiting for a rebate that is suppose to take 12 weeks since March. Today they said they never received my receipt for the product that the rebate was due on. I took photo of the receipt when prompted when submitting the rebate. So now I have to wait another 12 weeks for this so called rebate. My bill is suppose to be $30 flat... No hidden fees. When I go in to the store to pay my bill I am charged $33 and told it's a convenience fee. How is it convenient to go in to the store? Then even connected to my wi-fi at home I can't send or receive pictures unless my data is running.

Metro PCS phone service is a disgrace. I'm am disappointed to the max. I called to put a hi tech code on my account, which your reps typed it into the system. I've gained access numerous times up until now. Then you tell me to go to a corporate office like wtf. All y'all care about is y'all money but the service is horrible. It's not 4G data. My data is slow and I just paid my bill. I can't send pictures or videos but y'all expect me to pay my bill of $92... BOOST MOBILE HERE I COME.

I've had service with Metro PCS since 12/2015. The service and phones are horrible. I've had two replacement phones which turned out to be two pieces of ** phones with ** up internet that doesn't work most of the time. No wifi unless you're at a Metro PCS store. I went to the store that I got my phone from to complain about my not being able to update my phone at home and my emails being 5 days behind and the ** Maria, who works for Metro PCS asked me to leave the store and threatened to call the police on me if I didn't leave the store. What kind of customer service is that?.

Do not ever buy a phone from this store. They told me over the phone that my LG phone would be $30.00. I had to get the phone that day as my old one had basically died. When I got to the store in Norman Road Valdosta GA they said that I was upgrading my phone, fine. Then came the bombshell, they said the total would be $64.00. Hang on. How do we go from $30.00 to $64.00. She said it was taxes. Taxes, so you're telling me I have to pay more on taxes than what I am paying for the phone. I was absolutely fuming, I had no choice because I had no phone and I needed a new phone that day. Don't ever use this company again, as soon as I can I will be switching cellphone provider. An absolute scam, I almost threw the money at the assistant. I was that disgusted with what I was being charged. The phone was for my wife so I let her deal with this person. Total and utter scam of a company, beware. You will be ripped off by the media.

Metro PCS sales reps sold me a new (inferior) Coolpad phone by telling me that my Samsung Galaxy S4 phone wouldn't work on the Metro PCS network. After using the Coolpad and finding that I couldn't do very much with it (only 5 GB of total storage space), I called Metro PCS customer service and asked if I could use my Samsung S4. The customer service rep simply recorded the IMEI number of my phone into their database, and VOILA! my Galaxy S4 works with Metro PCS! I was sold a bill of goods by being told false information.

Send a text or pic using Metro PCS from one phone to another using the same type of phone on the same plan, you can expect the message to arrive 7 hours later. If you need proof I will save the many texts that were sent and received 7 hours later. Expect to be woke up by your phone in the middle of the night when you get a text or pic sent 7 hours earlier.

I bought 3 phones all with rebates. I was denied. I called and fix whatever was wrong which was nothing. They had all of the forms needed for my rebates. Once again they make up another reason. Well the store was promoting the rebate and I was eligible for the rebate. Now I got another denial and even spoke to a supervisor which was worthless. It's false advertisement the way they have you buy the phone and NEVER NOT ONCE received a rebate. This is crazy. They are full of it and need to be out of REBATE business because it's not what you're told at the time they are pushing the rebate. I'm gonna change service and NEVER use Metro again. Always an excuse. I'm done.

I called Metro because my service was suspended and I was hung up on twice... And then I got the unsatisfying glory to have a rude sales rep by the name of Eddie. I explained to him that I made a payment and my phone was off. He went on about a balance from last month. I said "Eddie when does Metro let you owe a balance". He said "well it's a glitch sir." I said not my fault. He said "use common sense sir." I said "you are aware that I am a customer and that's no way to talk to a customer." Asked for a supervisor and he put me on hold for ten mins. and his higher authority wasn't any better... Never take the cheap route out esp Metro PCS... Horrible!!!

Metro PCS has absolutely terrible customer service. The teenagers they seem to employ at the store locations are lazy and have little to no product knowledge. They also seem to give multiple different answers to policy and service questions. The 800 number for Metro PCS is no better. I had to call 4 times to get information about international calling from Europe and got 4 different answers... all of which made no sense. I also called to ask about my bill since I added world calling to my plan and the idiot representative could not figure out the problem and just left me on hold until I hung up. Metro PCS could be a good company if only their customer service wasn't pure **.

Anywhere outside Anderson Indiana and I get zero service. I work out of town and cannot use my phone there. Paid 160 for the phone and the service is trash. I'll be switching to a different company on payday. NEVER use Metro PCS. Not worth the money. Unless you never leave your house.

My husband and I switched to Metro PCS as they had a good deal going on. But the service sucks so bad that I had to, for the first time in years go outside and search for service in areas where I had no problem with my other service. Just to send a text. Not satisfied with the service at all. I knew T-Mobile sucked but now I know for sure. The line cuts out almost every time I make a call also. Especially to other Metro phones. I will be switching back to my former prepaid service.

I don't understand why I lose signal in the MIDDLE OF TOWN. I have 4g LTE and a brand new LG phone. I shouldn't have signal loss issues, especially if Metro rides on TMobile towers. Send like Metro needs to upgrade their tower strength or add new towers. I don't live in the boonies or anything. I live in town but hit dead spots everywhere. Sucks...

Their customer service is awesome, only if the corporate office was as good they would be the best. They promise all kind of things to me and they usually come through but those take some time.

Do you want a quality phone? Don't come here. Do you want decent reception? Don't come here. Do you want value for your money? DO NOT COME HERE! I've been with Metro for over 3 years, and I can proudly say that I'm about to switch away from them momentarily. Do not get me wrong, because there was once upon a time where I didn't have many problems with them at all. Their reception wasn't the worst in the world and for the most part the customer service was decent. However, most of that has horribly changed. For over a month there has been a supposed "Outage" going on where people's phone signal and data just randomly cuts off. For nearly a month I've been unable to hold a 30 second phone call because the signal randomly drops nearly 30 times a day. (Maybe more) I'm not able to get online either. For a short while I thought it was just my phone, until my lady purchased the exact same phone and is now experiencing the same problems.

I have been with Metro for several years for a reason. Have always had good signal (connection) where I am. Metro is honest about their pricing. If they say a price, your bill will always be that price. Of course this is unheard of with other companies. Hope this does not change now that (lying and untrustable) T-Mobile is affiliated.

I downloaded Google Hangout and phone (LG Stylo 2) refused to allow app access...Due to "Screen Overlay Detected." So I went online. Did EVERYTHING I was advised to do to no avail. So I called the store on Congress St. in Portland, Maine. I said hello and the clerk started yelling at me he was busy and to hurry up. I lost it and asked for the Manager. He yells at me "I am the manager!" So I tell him "How dare you talk to me like this. I've been a customer for over two years. I bought this phone from your store and I expect you to help me!" His response: "I don't have time for your American problems!" and he hung up. So I called Metro PCS Corporate offices and said "I want my phone fixed and I want your Manager to apologize or I'm walking across the street to ATT." I was put on hold for over 15 minutes. So I hung up and called ATT and am now here filing a complaint.

It's hard to get live person on the phone with Metro PCS and the internet is very slow even though I pay extra money for high-speed internet.

The Metro PCS rebate is the worst I've ever experienced. I paid cash for my upgrade, but the rebate card only allows you to make purchases. You can't get money back from the rebate cards you receive. So they control your money which is a joke. I should decide what I want to do with money. I paid so it's cash I want to get back.

I am 64. I have been with both major carriers and other no contract carriers... all surpass Metro PCS hands down. I never had such poor customer service. Trying to just get in touch is extremely difficult till they recently added live chat. Finally the gentleman was kind. He gave me a discount on the next billing cycle. He said he switched towers. But it is by far still the worst service I ever had. I never wrote a bad review before... but I would never recommend this company. I accepted a free phone so I will remain with them for a year to be fair. But it is grueling endurance at best. Do not use them.

They have always been able to assist me in a timely manner with anything I need. They have friendly, polite employees and I have always had great results with them. Also, they have great prices on phones and they are always willing to help their customers. I always prefer to go into the store than to call. The employees walk you through the things you to know about your devices.

I switched to Metro PCS and I am sorry for it. I purchased a flood phone and it's not good. They need to train the dealers, the uniformity of the rules are not consistent, and they have a look that is deceiving. The phones appear new however most of them have been refurbished. The signal is the worst and no reception. Maybe it's due to the dishonest products. But the price keeps me.

When MetroPCS says unlimited data they are lying. They say that after 1 gigabyte I have used my limit of my gigabytes and now my phone runs slower than a snail's crawl. What about this is unlimited? I used to love MetroPCS when I lived in CA. I am so disappointed in MetroPCS. When I bought this phone (Galaxy S7) I wanted an iPhone S6, I was told it was $650 so they switched me to the Galaxy S7 which they quoted the price was $450, so I went with Galaxy S7. Then when I picked up the phone I was told it was $650. They knew I wanted the iPhone. Why didn't they give me the iPhone? I was so befuddled with changes in price and the changes in other things, I couldn't even think straight. But they knew what I wanted from the beginning. Why didn't they do the right thing and give me the iPhone?

They have no ethics, they're thieves, and service is awful. This is the 3rd time is switch to them and this time they charged me for a phone that was supposed to be free, they didn't give me a full rebate. The plan I bought was switched to a plan I didn't ask for. Also my wife's plan was changed. The customer service never understands my concerns, they seem like they only speak Indy. This is the only company for which I always get calls from scammers as if they worked together and on top of that the workers are rude little girls at every shop. Never use this provider. Plus you get single virtually nowhere but your house.

If you have a problem with your phone under warranty you have to pay something and they make you go to a corporate store which was lame and inconvenient. They haven't wowed me but the plan has been decent.

Metro PCS sold me a phone and service in Midland MI, which is 75 miles from where I live. Cost for phone and service was $134.00. I got the phone home and it wouldn't work, not even with my WiFi. I took it back down to Mount Pleasant, and it worked fine inside the shop. I brought it back home and it wouldn't work at all. It took me another week until I could afford gas to get back down there, but then it was too late for a full refund, so they just bought my phone back for 30 bucks. I was out $104, which is huge money to me right now. Their policy is stupid especially for an inferior phone service that doesn't work anywhere up north although they act like it does.

I was with Boost Mobile for over 7 years and I dealt with all kinds of service and phone issues that they never resolved. Finally I switched to Metro PCS because of the lower rate and better phones and I have been satisfied thus far. Metro PCS offered me a new phone for free. A monthly prepaid service that was within my budget and offered me the same unlimited capabilities that I had with Boost Mobile for over 7 years. I did not have a bad learning curve to utilize the phone and whenever I had questions I called them and got a live person to talk to within 1min or less. That's good customer service. Whenever I had a minor problem because of the learning curve and I walked into my local store the agent always helped me resolve it without a charge and with respect for my patronage.

Please don't get a phone through Metro. They don't go into details while purchasing the phone. Meaning you have to pay for the phone upfront. Also while paying for the phone you're going to pay for rental of the phone. I must say I will never, I mean never deal with them after this. Will go back to Sprint. At least you can have service wherever you go... stay away from Metro PCS please!!

I switched to Metro 2 1/2 years ago and have always had great service at a great price with no complaints from me. The people in their stores are always very helpful if I have a question. My husband recently joined my plan too, and he loves it. He got a great phone at 75% less than other carriers are selling it. I really don't understand why other people have complaints.

I have had lots of problems with their services. They don't offer any deals and their phones are overpriced and it seems like they only last for 3 weeks then they start having all sorts of issues. Also I don't feel they were honest about pricing. And I don't believe they have that great of plans.

I bought my phone on April 3, 2017, in Springfield Missouri and the employee talked me into getting the phone by telling me it was shatter proof and that he had the same phone for about a year. And it was a good phone and as long as I don't drop it from a two story balcony on concrete it would be fine. He said that they offer insurance and I said well I couldn't afford it at the time. And he said I really wouldn't need it because the phone was shatter proof and that the warranty covers everything else. I had my mom and sister in the store with me when he said these things that day and a little over a month after I had it I dropped it in the grass while walking with my granddaughter and the glass shattered... I called the 800 number and they said being I shattered it that my warranty was void. That it doesn't cover water damage or the glass being broken and being no insurance that would only give me $10 off my next phone bill.

I am a former patron of Metro PCS, endured constant problems with their service. Though Metro PCS had economically feasible rates which made my decision easy, the plan I had would run out of data, Cust. Support was horrendous by phone (unable to speak with an actual person), wasn't much better when you dealt with their representatives in one of their stores.

The wife and I bought three phones from our local Metro PCS 04/2017. The first month we tried to pay the bill and the online service would not take the payment stating, "Add your zip to confirm payment" over and over. The next morning my wife looked at the bank account. Metro pcs took $1000.00 for a $138.00 bill. It took a couple of days to get the money back in the account. Now this month I tried to pay the bill and the bank account reflected they took the money but my phone has been cut off for the past couple of days and now they have refunded the money so no service.