Metro by T-Mobile Reviews

I purchased an LG70 phone which had a rebate offer. I opted for the unlimited everything plan for $60/month. During the first week, the phone kept overheating, the data speed was reduced from 4G to 2G every time I watched Netflix. The phone was replaced under warranty. Upon using the new phone, I discovered it had a vertical orange line running down the middle of the screen. I brought it to the authorized dealer and I was told they could only replace it once! I also tried to pay my bill with cash and was told there was a $3.00 fee! No receipt. I filed a complaint with the BBB and all I got was a new phone! That fee is not stated anywhere and is NOT legal.

I purchased 3 phones for the back to school offer and I was due a rebate for all three of the phones. The salesman told me to qualify I would have to wait until I pay my first month's bill which was Sept 20. I paid my first month bill then sent off the rebate form. They told me it got denied because the postmark didn't say Sept 17. The guy at Metro did not tell me I had to have it postmarked by the 17th of Sept. Really pissed me off. I didn't have the money in the first place to do it. My children are 17 and 15, been asking for a phone for years and when I finally did I got lured in like a sucker. People please read all paperwork you sign from Metro. They suck and I will be disconnecting my phones. They won't get another dime out of me. CROOKS!!!!

On October 4, 2014 I upgraded my phone from my current one to a new one. I got home and thought this phone was pretty good. But, it wasn't and in comparison to Samsung Mega, it's horrible! I went to the store it was purchased from and explained I had no receipt, since I wasn't given one. They said no return on upgrades! I didn't even know and nor did I "sign" a supposed contract! Would have paid 300 more for the Mega! No manager available, employee called "manager" who said we could have returned it but past the 7 days. How would I know if I wasn't informed?! No receipt and no paper signed by me stating I was aware! Just received the 13 day old receipt on October 17, 2014.

I bought the phone and service a few months ago. I could only get a signal if I went out my back door or stood in a one foot area by a window. Each month my reception got progressively worse to the point where I cannot make physical phone calls anywhere in a two block radius of my home. Text take forever to go through. I am so upset... I bought the phone hotspot to use with my laptop. I get no signal.

I don't usually write bad reviews but the way I was treated today, I had to share this. Metro PCS came highly recommended by a friend but, ever since I've switched I've only had problems. Today I went into the 6260 S. 35th Ave. store. I was asked "How can I help you?" I said I was sold a SD card but I still have no space when I try & download an App. His response was with attitude, "Well I didn't sell you it so there is nothing I can do." I said "I know you didn't sell it to me but you should be able to answer my question." He said "What's your problem?" I said "I can't download an App without it telling me I have no space." He then said it was nothing he could do because he didn't know what I was talking about. I laughed and asked to speak to the Manager. He said my name is ** and I'm the store Manager.

They claim that it is a 4G network, but it does not work 50% of the time. Reception coverage is terrible. They sold the package of Mexico calls but it is only 200 minutes, which I do not even get close since the phone does NOT work most of the time in Mexico (city areas - not even the country areas). The Mexico service is a ripoff. People usually call me and I have to hang up and go grab a landline in order to be able to speak with them clearly. If you expect to make reliable calls MetroPCS is not the service you want.

Bought a phone which (I didn't notice until after purchased) looked used - no book came with it - old phone - (Blackberry type) had a keyboard below without numbers - numbers written in very very tiny print. Phone kept locking. Brought it back. Had to go back twice since they said only a supervisor could return it. On the second or 3rd visit a regular employee took the phone but would not give the money back - would only credit the account. Then sold me another phone for an extra fee. Then said I could get a lower rate - monthly - but only if I paid another $20??!!! This does not seem above board to me.

Received and paid for replacement phone thru Metro PCS insurance. Charger would not stay in place. Went to local Metro store next day. Young employees called insurance for me from store. Told by ins. agent to take phone to corporate store for replacement. Disabled and on fixed income... waited for gas funds to get to out of town corp. store. Corporate manager calls ins. after inspecting phone's loose port.... I'm told to go home and call the ins. co again. I do... Tech support says paper being sent, carry phone back to corporate for Replacement Phone. Do so again... Told No and instructed to call insurance again. Call Metro's insurance... told to pay $50.00 and new phone will be sent out.

I purchased a cell phone from Metro PCS and it is still under warranty and it is no longer working so I went to their regional office in Las Vegas Nevada and they tell me the only way will give me a replacement is if I purchase another phone. I paid my bill on time every month and obviously that was not enough. I went to two different outlets and got the same results.

My daughter was told by a Metro PCS worker that she needed a battery for her phone because it would not charge properly so she bought one. The next day I went to the store because I had questions about my phone. The lady asked my daughter about the phone and my daughter told her she didn't try it yet but the battery she didn't open. Anyway the lady told her since they don't make her type of phone and she had insurance she can replace the phone and to bring the battery back. Well I tried returning it to the store and the man who worked there said they can't return it. It was never opened and I had the receipt. I will never go to that store in New Haven Michigan again. I rather take my business to another provider. I just lost $37.00

July 20th I went into Metro PCS on Ecorse Rd in Ypsilanti MI with my phone I purchased from Sprint 1 1/2 years ago. I have the Galaxy 4 and it is in perfect condition. I was told by Ali, a service rep, that I could keep my phone that he would flash it for $60.00 and I would have to change my phone number only and for another $60.00 I can have unlimited data and text and talk. So I thought it was a great deal and paid it, well since then I cannot accept picture text. I can send them and copy them off face book but cannot accept them. My phone has been with these incompetent idiots at least 4 days on and off so they can fix the issue, needless to say I still have the same problem. I have tried with customer support to fix it and she promised me by rebooting my phone and resetting would fix the issue of not being able to accept picture text and nothing to this day has fixed my problem.

Metro PCS has the worst customer service in the world and that's an understatement!!! My cellphone had been power cycling and when the guy at the corporate office went to check my phone he dropped it and on top of that broke my phone cover. I told him, “thanks now my phone is in worse shape,” and all he had the nerve to say to me was nice try. I was not trying anything but to see if he could fix the problem. Then the lady next to him said, “yes I saw he dropped the phone” and she laughed and that was it. Another guy just acted like I did not exist in the store. Like the saying in Spanish goes "lo barato sale caro" which means cheap things turn out expensive in the end. Avoid this cell phone company, it is the pits.

Test results of a latency test are not near 4G - what I am suppose to be receiving. It's a unacceptable result and I demand refund and a fix to this problem that you have been aware of for some time. Since I use this for my work, it's delayed me and cost me time and money I hold you accountable for. Now when I clicked on this site, it said Metro PCS complaints. After it came up, it was T-Mobile so deal with that. Please respond in a timely manner. Thank you.

I purchased a SIM card for $85.00. 5 minutes after the rep installed it on my Apple phone it failed. The rep installed a new one and it worked good for one day. It fails 3 times a day since I paid for this lousy service a week ago. I called back to see if I can get my money back. They screen their calls. "Who is this?" "What do you want?" "Who do you want to talk to?" "He's not here!" Those guys are on the defensive and rip offs. This location is on N. New Braunfels Street and E. Houston Street, San Antonio, Texas. BUYER BEWARE!!!

I have been a loyal Metro PCS customer since around 2006. I have made my payments online through METRO PCS this way since I have had this account. The last 4 months, every time I go online now to make my payment, it says my card is invalid. I spent an hour with several different operators who also tried to run my card at their Toll free number and they told me, "your card is invalid". Mind you, I knew I had the funds in my account to cover this bill but ended up having to drive to a Metro PCS location and what do you know....my card was approved. Of course, with a $ 3.00 charge from their store. I called my bank to see if there could be anyway this was a problem with the Bank and they said no and my card worked every single other place and every time I pay a bill to any other company. This has happened the last 4 months and I keep getting the run around from Metro! Does anyone know if this is legal? Thank you for your input.

Well, to start, before going with Metro PCS, I was a Boost Mobile customer for 4 years and I have to say very satisfactory service from them. Recently, I moved to Florida from PA and was looking to get a new cell phone so I tried Metro mainly because times I was available to look I kept missing the Boost Mobile hours. So I checked out Metro PCS phones. Looked nice too - I thought to give them a try. Now approximately 9 months later, I'm switching back to Boost. Metro's service is horrible. First off, reception sucks compared to Boost Mobile and the biggest problem is Metro is basically pay for service in advance so if you have the 60-dollar plan you pay the 60 dollars, then they give you 30 days of service.

Metro phones are a piece of crap. I had 8 phones since February 2014. (4 phones caught on fire WHILE I was using them, 3 did not want to keep charge and 1 keeps freezing up while using.) And sometimes you can't get nothing to show up when I texting, calling or e-mailing. I am a very angry customer. Every time I go into the store they have an attitude and try to sell you something. I think their phones are from recycled phones. I am looking for a better company. Metro going to lose a lot of customers if they don't change.

I switched over to Metro PCS because Straight Talk service was awful. I wondered how much more awful can Metro be? It was impossible to be worse than Straight Talk in the service department. I tried to activate my phone online when I got it and I was told my card was invalid. So I called the company and the transaction was not invalid. The woman even waived the $3 fee required for paying over the phone.

Recently, I have had the displeasure to find out that in America, a company such as Metro PCS can scam all of its customers. When they sell you insurance to cover your phone, they don't hold up on their end. My wife Cheri had a LG phone with insurance, yet when it was damaged, they wanted her to pay 38 dollars shipping and handling. Now I admit I'm no rocket scientist but that is way way too much money and why in the world did she even have the insurance in the first place. Metro is scamming all of its customers on billing, charging you to pay your bill and scamming its customer with insurance that's no good. Why should anyone pay to pay a bill that's pretty close to breaking the law in one way or another. I strongly recommend that everyone stop paying for the bogus insurance and stop paying a fee to pay our bill. If we stand united, they have to change the practice of legally robbing us 5 a month on insurance and 3 a month to pay your bill that's 8 dollars per customer each month. That alone makes them millions a year for what lousy coverage, poor customer relations and the biggest scam on insurance I've ever seen. Stand united Jan first 2015 and refuse to pay your bill. They can't afford everyone dropping them at once. Stop paying for paying. Shannon

I purchased a Samsung Freeform on the 7/29/14 and the salesperson set it up. When I got home I wanted to add my email accounts. However after setting them up when I tried to read them it kept saying invalid user ID. I have had these email accounts for nearly 15 years and so I knew they were set up correctly. The following day, less than 24 hours after buying the phone, I then returned to the store and told them the issues and the salesperson spent 45 minutes trying to set up the accounts. However again I could not access them. The manager came over and then tried to sell me another phone saying it's too complicated!! Basically they gave up and told me to call customer services for help. I asked could they do it on the store phone and the person said they would have to charge me to do that, so I said is it a premium line to call. They said, "No it's free but we need paying for time to do it for you."

I have been a customer for some time with no problems. Then I had a problem with my phone. I went to a corporate-owned store to get it repaired. The salesman had told me if I wanted I could upgrade to a new phone free. I asked what was the catch. He told me none, the phone had just come out and was on sale and as a upgrading customer, it would be free with the discounts and a mail-in rebate. Sounds good, right? So I had asked if I could upgrade my wife's phone also for free. He checked and said, "Yes, ok. Well, let's do it after filling out all the paperwork and the mail-in rebate." All is good till I receive a card from metro telling me I don't qualify for the rebate. So I called them and got the same answer. I then called the store and they claimed I did qualify... So confused... After several calls, I just gave up, and I am out the $100.00 they owe me. So beware before you get the good deal. They will screw you in the end.

I went into a Metro store on 7/26/2014 and made my payment of $58 and never received a confirmation. So two hours after I made the payment, I called customer service and they suggested I go back up to the store and see if I can get things straightened out. But in the meantime, they did reactivate my phone for 48 hours. I went to the store on 3 different occasions and every time I went up there, they said they did not have record of my payment (paid cash). I am assuming that the employee credited the payment to the wrong account (best case scenario). I called customer service again today and was basically told by the representative that I was liar since I did not have the confirmation number. I then spoke with a supervisor that told me the same thing. It really sucks because now I am out of $58 and do not have the service I paid for. Plus basically being told that I am a liar... not very good customer service at all!! Done with Metro!!

Wednesday, April 30th, 2014: I purchased a LG L70 for my daughter. I was given the mail in rebate form shortly thereafter with clear and precise instructions on what to do. Wednesday, May 7th, 2014: I purchased a LG L70 cellphone from the MetroPCS store in Fremont, CA for $93.00. The Assistant Manager waited on me and took my order. After the transaction, I was given the mail in rebate form with clear and precise instructions on what to do.

This review is solely for the Metro Store on the corner of Ehrlich and Lynn Rd. As a long-time customer for over 8 years, I would expect more from a place like this. My bill was due on the 27th and I paid on the 26th. Two days later, my cell phone was cancelled due to lack of payment. Upon notice, I immediately head over to the store and try to receive a clear answer as to why my phone was cancelled. Apparently it was because they allocated the payment to the wrong cell phone number. Okay that's fine, but I would have expected the situation to be handled better. The lady that I dealt with acted like she was doing me a favor. I tried to express my frustration to the lady, thinking she would calm me down or reassure me this would not happen again, but it seemed as if she didn't care about the customer at all.

I went into a MetroPCS store to purchase a phone that had a display sign saying "$49 AFTER INSTANT REBATE". I asked the worker for the phone. He told me it would be $108. I asked him why is it $108 if the Instant Rebate is $100. He says to me, "It's a Mail In Rebate." Long story short, I came home to contact Customer Service only to have a hell of time trying to even get through to someone. It took me about 20 minutes just to speak to a real person only to have them tell me that I have to get the Instant Rebate deal from a Corporate Store & not an Authorized Dealer. I always thought that once the store has the company name & only sells the company's products & services that they were a Corporate Store.

Finally got unlock code after several followups. Would never return to MetroPCS

We bought 2 ZTE phones. We have had nothing but trouble. They keep telling us that they don't have anymore. They keep telling us to upgrade but we just upgraded. They just keep giving us the run around. I am very dissatisfied with their service. All they do is lie to the customer.

July 5th, port over to Metropcs and received no service in at my home, had to go outside my home to answer and use the phone. Informed in store bill would be $85.00. Before walking out the store received text that bill would be $110.00. Spoke with Representative did not know why the difference but to pay the bill for the next month of $85.00 and don't worry about that. Metropcs said to give 3 days and phones should work (I purchase 2 lines). July 6th, 7th and 8th I am out of town. On July 7th received another text that my bill for next month is now $120.00. Return home and July 9th at Metropcs store to inform phones not working in the home and could not text any messages. Representative again call for help and the person on the other end stated that she is Metropcs and her phones did not work in her home also. I have her name and code number if neither.

Have been with Metro PCs 2 years. I have been as patient as I can. But no more. Dropped calls daily. No service daily. Employees are clueless. This company MUST be breaking laws by collecting money but not giving the service that consumers pay for. Seriously it should be criminal. Paid good cash for my phone. Also never received rebate on the phone I purchased. It has been 5 months. Class Action Lawsuit. Class Action Lawsuit!!! HORRIBLE COMPANY. DO NOT SPEND YOUR MONEY AT METRO PCS!!!

I had no problems for the last two years with Metro and the $25.00 plan and a cheap Samsung phone. I had to change phones last month because of the merge and now my calls are dropped inside my house and I have to go outside to make calls or I have to go into the upstairs bathroom. There is an echo on my phone too at times and it is so annoying I have to hang the phone up. I am not rural either. This is horrible and I may have to switch to Verizon or ATT.

I was bringing two of my students to the Metro store in South Gate CA (3730 Tweedy) to take advantage of a deal that was advertised both in the store and online. I myself am a customer and I was bringing in two NEW customers! The store itself had a large sign in the window stating FREE 4G phone with contract. I thought that was fair so I asked the employee about how to sign up. I was told that the promotion was over. When I asked about the sign in the window as well as the advertisements inside the store, she told me the deal was over 2 days ago, she "didn't have time to take them down." When I asked to see the manager she told me that she was the manager! Then when I turned to leave she mocked me behind my back. Wow. I have no words...

We have call Metro PCS for last two months complaining about having no service at all since we moved to Davenport and they rebooted the phone and still no service. So frustrated and discontinued the service with Metro PCS. Customer service is sucks, no help at all... And also nothing that they can do about the problem.

Their cell phones are no good. I was with this company only 1 year and I had to purchase 3 phones in that year. Every phone I purchased was terrible. Also this company lies to their customer. The last phone I bought from them I was suppose to receive a rebate amount for purchasing yet a sorry no good phone from them. Stay away from this cheap, lying, untrustworthy sorry excuse for a cell phone company. My daily prayer is for them to go out of business and stop deceiving people.

I would like to relay some interesting information. I had previously been with T-Mobile, receiving horrible service and was told a "booster" would make my cell phone usable in my home. WRONG! We pay 300.00$+ for a booster and it does not work, nor does T-mobile offer a refund on it. Switch to Metro PCS and finally able to make calls. Well, it works great for 2 years, then all the sudden, we get a call. Time to come in and get new phones, and by the way we are dropping you from our network. Now we have the new phones, but the service is not working at all, except one spot at the end of our drive and at the local McDonald's.

I am on SSDI. First thing, I pay bill for Metro PCS on May 3. On the 17th, they turn me off, which was my billing date. They gave me back $26.33 in credit. I waited till June 17 and pay my bill. They turn me on for 1 hour and said that $26.33 was for May bill. I was told it would go for June bill. Well, they turn me off and stole my $26.33 money.

Metro Needs to get on to their stores owners. When they have a sale online, the employees need to know the info about the sales. The same thing about knowing Metro's plans. Give your darn employees a bind with info. Your local stores have some of the stupidest people working for them. You talk about your service, what about customer service. I purchased their LG Motion when it first came out. Love the phone. Even got the mobile hotspot. But I only get 5gb of data before it slows down. Now Metro has for $60.00 per month a unlimited data. They don't even list the mobile hotspot in their Add Ons. I want the data but if I get rid of the hotspot the way they gave it to me for $65.00.

I have noticed that Metro PCS has television ads that say, "40 dollars period". But, since I have been a consumer of their services. I have always asked them, "Why do we have to pay a $3.00 fee?" Answer is simply, "that is a convenience fee for us allowing you to utilize our services." They don't mention anything about any of the taxes that other cell phone providers are charging. Is that illegal, or should I just change providers and speak to the local media?

I went online to make my payment and after inputting the info and submitting it for payment, their system said that they were unable to process the payment and to use another card. I used another card and four later I started receiving payment confirmations (a total of 8). The next morning I discovered they took both payments, so I called to have a payment returned and I was told it would take up to 3 day. I called 3 days later to be told they would now put in a claim to have it returned, but now it would take 8-10 business days. I advised them, "I need my money now and I had already waited 3 business days and now you want to start the process."

I also bought a Galaxy S3 from MetroPCS. Paid 580.00 less than a year ago. Was told I could no longer use my phone due to Metro merger with T-Mobile due to different networks. Was told I needed to buy a new phone. I was not offered a credit towards a new phone. I had to pay full price for a new phone. Then I was told later by customer service that I should have been able to trade in my Galaxy S3 as a trade in for 199.00 towards a new phone, but now that offer is null and void because it was not done when I purchased a new phone. They then switched the new phone back to the old phone for me to be able to take it back to the store to receive the 199.00 credit. Then I was told I could not do that because the Galaxy has to be activated for 30 days which in turn will not meet the deadline of the merger.

Bad. I will not recommend to anyone to deal with MetroPCS/T-Mobile. I will see you in court. Regardless, 22 hrs and the phone is not working, wow... And they will not give you money back.

Upgraded plan on May 7, get a text today May 28 if I don't pay $7.34 service will be interrupted. I've had auto payment set up for well over three years. Waste 20 minutes on phone with some guy in a call center god knows where to be told "I will be happy to assist you but it will be $3 convenience fee." Why aren't they capable of just billing me the additional $7 and what's convenient about any of this nonsense that I should have to pay anything additional. Customer service is a joke if you're even lucky enough to get through to someone who barely speaks English. You get what you pay for. Verizon is infinitely better in every aspect.

No network connection at nights or keeps dropping the calls.

I had purchased my Galaxy S3 last year in March which I paid $580.89. A year after this week I had received a text from Metro PCs stating that my phone would no longer be working because Metro PCS will be merging with a new network. According to the message Metro PCS network runs in a CDMA network since they did not have the 4G antenna and most of metros cellphone are 3Gs. Now T-Mobile like to merge with Metro since they do have to new 4G system which runs in HSPA+ Network LTE. Now I have till June 30th, 2014 for a trade in of $199 or my services will be interrupted. And if I want a Galaxy S4 I have to pay for the differences. Is it not this illegal? So Metro PCS knew about these changes coming in the future, but yet allow customers to purchase phones not suitable for 4G?

Brought a Huawei phone in February because of the $50 rebate. The seller gives me the form and filled it and send to metro PCS that same night. Two months later, after not received any rebate, I call metro rebate department and they told me because I don't have the $50 plan I don't qualified for the rebate. I couldn't believe Metro would pull a scam like that on a loyal 9yrs customer. This is not the first time I buy phone on rebate from Metro, why would they deceived me this time. I am very unhappy with Metro PCS right now.

Last (2) mo, since having MetroPCS, I go online to make my payment. This mo., I go to my account and enter all my info. System says cannot use this cc due to prior transactions in prev. months. I called Customer Service (MetroPCS contracts with foreign countries for this department). Very difficult to understand their language. The CSR was puzzled with my error message. He was willing to process but for a $3.00 convenience service charge. Worst Customer Service in any business I deal with aside from Dell (Computers). Again, a foreign country customer service department... not when you purchase your computer, but AFTER they get your money in their account. THEN if you need to reach customer service, GOOD LUCK!

I live in Virginia, just outside of Washington D.C. D.C. and surrounding metro areas all have very strong signals. Problem: Virginia is not listed as being under Metro PCS coverage. Metro PCS allows people in both D.C. and Maryland under their coverage, but not Virginia. I have gone to Walmart, a licensed distributor, but they had no luck unless I chose the most expensive phone and plan. I don't have that kind of money. Their customer service, while always nice and polite, is a joke. They have zero ability to help outside a very narrow set of parameters. They are apparently mandated or at least encouraged to turn away anyone with a unique situation with the explanation of "in order to keep our cost's down...." How does ignoring an entire state help keep costs down? Although, with all the bad reviews I've discovered, I may have actually come out of the winner.

I bought a Samsung Galaxy 3S and a LG phone, time ago. They are my full pay property. I wrongly decided to hire Metro PCS as my cell phone carrier. After almost 2 years of suffer their horrible coverage and service, I decided to transfer these two lines and in consequence these 2 phone to T-Mobile. But I discover that they have both phones lock from their end. I ask them 72 hours before to end my payment cycle to gave me the code. I've been 6 days after that request, and they never sent me anything.

My father has had his phone number for close to ten years, building up one hard earned phone book 80% based around business. It is a field we have been working toward with help of full family and friends. He brought his number into Metro PCS for past 3 years, always paying on time. A recent business trip was spontaneously delayed, and he was out of country an extra month longer than expected. Realizing a bit too late, that among the severity of medical emergencies and business emergencies that the phone bill was not paid, he contacted me in NY and I contacted Metro PCS. The number was gone.

Looked like we could get everything done over the internet so that we wouldn't have to wait in any customer service lines, like the ridiculous lines at Cricket. We got 2 phones, and ordered 2 more. Suddenly, our 3rd account line cannot be found on my account, and no one can help us over the phone. Tried to send us to a store, and I simply told them disconnect all our lines. My time is more valuable than that!

They sold me a defective phone and when I brought it back, I was told they have to order the replacement from the manufacturer Alcatel. That was three weeks ago. Still this situation has not been resolved. The owner was very arrogant saying it's nothing he can do but wait and he does not know when the replacement phone will come in. Then they told me they can sell me a different phone and take off $20. I was offended. They basically robbed me. I hope they go out of business. Oh and Alcatel phones are garbage, they should get out of the cell phone business immediately. I will probably go to a new cell phone carrier after being with Metro PCS for over 10 years behind this incident.

On February 08, 2014, I purchased one Samsung Galaxy Exhibit at a promotion price of $69.99 with a $20.00 mail rebate. After a month of use, the phone stop working; the phone completely died and would not charge. I returned the phone to the store of purchase located at 1556 Flatbush Ave Brooklyn, NY 1121. I was told that no other Metropcs locations have the phone and the phone was on back-order. I explained to the manager, Mr. ** that since my son attends school in another borough, a phone is need in the event of an emergency. I was told that there were no other options but to wait until the phone was back in stock. I explain the urgency of my son having a phone since he is disabled. I was brushed off and told that my name would be placed on a waiting list and I would be contacted when the phone was back in stock.

Went online to check out company. Did not want to purchase online due to security. Went to store locator and was referred to Best Buy. Went to Best Buy and purchased phone. Sent in rebate with receipt and all information. Also found rebate for porting in my phone number. Now I am getting emails that I was denied. Said phone was not purchased a qualified location. Why would they refer me to Best Buy if it is not a qualified location? Then they said I did not purchase my phone at qualified vendor to port my phone number over.

I've only had my phone for a month and I constantly have trouble with phone calls. Most of them either get cut off, or are constantly breaking up. I brought my phone back in 2 days after I bought it to see why this was happening and if it wasn't my phone I wanted to return it. I had tried calling customer service, but the phone was breaking up so bad I could never talk with anyone. The lady at the store called customer service and they said that something had been pressed on my phone, causing it to do this. I figured she was right since their coverage map said my house should have excellent service. Well, it still didn't work. I went back in to just return it, and unfortunately you only have 3 days to return the phone.

I have two cell phone lines with Metro PCS (CDMA fones) which I got when I was in New Jersey/New York. I had moved one number from Tmobile and another from AT&T to MetroPCS. I moved to Columbus Ohio and have been using these lines for almost a year. I went on vacation out of country and came back to find out they have cancelled my number for some off net usage and for other number it was bill not paid (as I was out of country for almost a month). I got one of the numbers back for which bill was not paid and for other I have been begging, requesting running from pillar to post. Bought two new GSM phones 60 bucks, sims 40 bucks, temp numbers, spent on activation charges (another 30 bucks) with a hope I will at least get my numbers back but NO.. I got back one number but not the other one which my profession and personal life is dependent on.

We've been using Metro PCS for years and always received at least satisfactory customer service. However, since moving to a new area (High Desert/Victorville, CA) we've had issues with every franchise store except one, and that store closed down!? The latest issue happened with the store on Roy Rogers Dr. and Amargosa in Victorville. My girlfriend and her son had both been having problems with their phones. There were multiple little problems with her phone, and her son's phone was just old.

I love the service and the price, it works like my old Verizon phone. I was a Verizon customer for over 5 years. I been with Metro for 2 weeks and I love everything about it.

I had an phone for my daughter which was the cheaper account. It did say unlimited talk and text. I believed it. After a few months the phone service was terminated for excessive usage. It was my understanding that unlimited meant no limit. I talked to a customer service rep who said she made too many phone calls and talked too long. Ok that's probably true but that is what unlimited is for. Corporate e-mailed saying pretty much the same thing. Always saying read the terms and conditions. I have been a customer for 9 years with this company. I have always gotten poor service and their phones only last a few months but I stayed with them. I now think it was stupidity and not loyalty. They took my money as they terminated the account in the middle of the billing cycle. No calls to my phone as I am the account holder, telling me there was a problem. I asked corporate to call me and only received an e-mail.

After 3 weeks of little or no cell (Metro PCS store said it was working on the problem), called Metro PCS support - refreshed both of my phones 2 times. Each time saying if that didn't correct the problem they would send out a tech to check for interference. They never sent anyone. 1 month ago, I spent $450 for a new phone. 2 wks ago paid $83 for 2 monthly services. FOR NOTHING! Same prob when Sprint took over Clear Wi-Fi. Sprint tried closing 3 of 4 towers (servicing Clear customers) and load all Clear customers on ONE tower. OVERLOAD! Could this be what is going on with T-Mobile & Metro PCS. Where is the FCC. Where are the lawyers. Where are the other REALLY PISSED OFF Customers. Give me a call **, let’s start a boycott and lawsuit... Oh, and dump more regulations on cell carriers.

I went to the local office at 600 South St. W., Raynham, Massachusetts on March 8, 2014 because I was not able to make or receive calls. When I got there, the lady told me that my phone was damaged and needed to be replaced. I asked her what was wrong with it because every few months she tells me the same thing and makes me replace phone. She couldn't explain and told me there was nothing I could do but upgrade my phone. I told her I couldn't do that. She then said there was nothing she could do. So, I had no choice but to upgrade my phone. So, when she handed my new phone she said I was all set so I proceeded to leave store and noticed I still couldn't make calls out of new phone either.

Recently purchased online my Galaxy Mega phone, but was forced to find a hip case to carry such a large phone. Went into the Metro PCS store in the 3000 block of Main St. in Jacksonville Fl. to get a case. I asked if my older LG phone was worth anything and the guy said no. I asked about a hip case and they didn't have any. Then he offered me a thin, fold-over protective case held together by a magnetic flap for my old Lg.

Malfunctioning LG Phone. Calls dropped and text undelivered. Complaints made, response unsatisfactory.

In Oct. 2013, I bought 2 LG phones from a Metro pcs authorized representative. The store was located in Elverta CA. I paid $150 for one phone, and $200 for the other. I also paid $500 each for a year of activation for both phones, and insurance for a year for both phones. And I paid in cash!! We have rarely been able to make, or receive calls at our home, and when we tried it would cut us off. I called metro about this several times, lil did I know this would be the least of the problems!

I purchased a phone on 8/21/2013 from the Metro PCS store 48 South Broad St Woodbury, NJ 08096 from Abhi. In Sept, it was not letting me receive or make calls. I went back to the store and he replaced it with another phone, same type. By the beginning of Feb this phone was doing the same thing and when I returned to the store he would not replace it because he said it was not guaranteed. I complained to the Better Business and they claim the company says am not a client of theirs and even though I have been with Metro for 3 years now. I think this store sold me an unauthorized phone. My phone bill is paid up and I had this phone for less than 6 months. Be careful this is a scam. Stay away from Metro PCS.

I purchased an unlocked Nexus 5 phone directly from Google, it is fully unlocked and compatible. Metro PCS refuses to activate the phone. The device is fully compatible with their network, but they refuse to let it connect. I wish there was a way to force them to activate it, as it will work just fine, but the lady in the store refused to do so.

I saw a deal too good to be true. Pay $49.99 for a new smart phone and get $20.00 in mail in rebates so it only cost $29.99 and the plan is only $50.00 a month. I tried on a Wednesday night to purchase the phone online, but it was charging me $99.99 for the phone. I called for help and eventually got connected to a person in a foreign country who didn't speak English. When I explained my problem the person on the phone simply said, "You need to read the terms and conditions". So I read them and then I said, "I still don't understand why I am being charged double the price?" She repeated, "You need to read the terms and conditions." I read them to her and again she told me, "You need to read the terms and conditions. " I said. "I just read them to you." Again she said, "You need to read the terms and conditions." Is this the only English phrase she knows? Apparently it is. I gave up and hung up.

I bought a Alcatel phone in store #2008 Ft. Lauderdale on Monday the 20th, and the phone is not working on Thursday! I called the store to give advance notice that I would like stop in for a refund due to the phone not working or even to change the phone for another one and pay the balance, and was told that could not / would not be allowed! The darn phone is not working and I only had it for 4 days and I can't be helped. I decided to call customer service and spoke to a representative that told me to take it to a corporate store. WHY? It states on the METRO PROMISE that if you are dissatisfied with their new phone, you get a full refund with no questions asked. LIES!!!

This is a good service for you if you never travel. If you do... you are at the mercy of luck. Nationwide coverage is nationwide only if you purchase the travel talk for $5.00. However you will only get thirty minutes of talk time. And you have to remember to program your phone, if you leave outside of your city. In most scenarios is ok, however if a real emergency should happen and you need more talk time you are s.o.l. I did not like the company’s practice of just cutting off my phone with no specific date for being out of my home area, and their coverage map covers the area I am in right now. Just surprise, I am going to complain to the FCC about this coverage map thing. This company's map definitely mislead me. It may be hard to please the masses but how you handle your customers should be common sense as well.

I bought the LG L9 phone from week ago when I try to install different application from the play store I found the internal memory full and I can't move apps to SD card. I return back to them they refuse to change the phone with F6 or return my money back and no one tell me about the memory issue while I am purchasing the phone and when I try file a claim on Metro PCS site, it said you don't pay for telephone insurance, you can't file a claim. What a ** company.

I went in to purchase a phone. The Galaxy S4 is ADVERTISED as $550. Salesman says I can pay it off in weekly installments. Awesome. So 3 months go by and I notice I've paid $600. I go into the same salesman and ask when the payments stop. He then tells me the $550 is only good for 90 days. I told him I was never told that and asked how much it is after 90 days, to which the SALESMAN said, "I don't know". He has no idea how much the phone is. I called him a liar and other choice words. He then says they charge me for 12 months after the 90 days. Another thing not mentioned to me. So they want me to pay $2,200 for the Galaxy S4... I cussed him out, disputed the charges at my bank, called my lawyer and contacted Samsung and the Florida Attorney General.

Ripped off for nearly $400.00 on a promotional $100.00 - 4 line package. No refund on two phones because of box ripped slightly, no refund on service, promotional fees, activation fees and the worse customer service. Tried to speak to a representative, place was loud and echoing - the lady sounded like a robot - like she was reading off a teleprompter. No help, asked for supervisor and was put on hold for a lengthy time. Decided to speak out of this matter. Everyone, it is better to get a Straight Talk phone from Walmart and prepaid minutes than go to this company.

I purchased a phone almost 6 months ago for 291.00. I signed the contract to pay 56.28 a month. Every month, I keep getting billed thru my checking account 56.28. I called to find out when I would be finished paying and found out that I have paid well over the amount of the phone. They informed me that I only had 90 days to pay in full, after that I would be paying rental fees. This is the first I heard of that 90 day arrangement. Had I have been aware of that, I could have paid the phone off; this was never mentioned to me.

We encountered Criminal activity, Racism, Bigotry, and language unbecoming of a sales person yet that of a being. I utilize the phrase being because the people you hire at your facility are not human. They are beings from a different place, time and culture who thrive on Chaos, Ignorance, illegal activity, extortion, gang violence. We arrived at your establishment at 1777 South Bascom Ave. Campbell, CA on 11/24/2013 at approximately 3:15 p.m. for a simple problem with my phone. As we stood in line for a few minutes we noticed the sales person assisting two non-English speaking men in line and the girl next to him, ** or something similar to that name conversing along with them.

This is a follow up to my previous awful review. I made my judgment based on bad store experience. I wanted to say My service of the cell phone itself is exceptional. Great cell service in NY. :0)

On several occasions I have had the misfortune of having to try to talk to a human being at metro pcs (they don't deserve capital letters). The online information states that you can call 611 from your phone. When you do you get a canned message and have to call the 888 number which only works if you call from a non-metro pcs number. I feel for anyone who has a metro pcs phone, who does not also have another non metro pcs phone.

After about 2 and a half months of 3-month trip to West Virginia, I get a text message from Metro PCS saying they're going to blacklist my phone on the 4th of November for being out of my area. I was like, okay fine, it's a 2-year-old phone, need a new one anyways. I returned to Florida on the 29th of October. On the first of November, my girlfriend went to Metro PCS and got me a brand new phone. They told her that they would not blacklist the new phone and everything would be okay. So guess what happened on the 4th? MY BRAND NEW 3-DAY-OLD PHONE THAT HAD NEVER LEFT CITRUS COUNTY WAS BLACKLISTED. Now I'm stuck with a brand new $179 phone that nobody can ever use. I went back to where I got the phone on the 4th and the 5th and all they say is, "I'm sorry, there's nothing nobody can do." THEY SAID I HAD TO BUY ANOTHER NEW PHONE. WTH, I JUST BOUGHT THIS ONE. But they did activate my old phone, the one that's almost 2 years old, the one I used in West Virginia. I guess they didn't want to lose me as a customer. But they have. That's the last penny they will see from me.

I purchased a Huawei Pinnacle 2 for $81.00 on 6/11/13, which was an upgrade. I was told that I would receive a $59 rebate from Metro providing I mailed the paperwork within the time frame. I mailed paperwork exactly the way the Metro PCS salesperson told me & matched the instructions. Metro received it on 6/19/13 and the rebate ended on 6/30/13. I was told I should receive a Visa gift card in the amount of $59 by end of August 2013. I never received in mail so today the Metro's online rebate finder says that my account is invalid. That is really bad and false advertising!!! That's not even the worse - the phone has a lot of problems. Not worth 2 cents.

I purchased a phone on Saturday night because I needed a phone quickly. I bought a 60.00 prepaid card as well which did not work. I had to go back to Walmart and fight with them to get that refunded. I then put the 60.00 on my bank card when I activated the phone. So I then called them to get the phone ported over to my old phone number. I was told it would be done and up and running within a couple of hours. On Monday, I still had no service after talking with this girl named Michelle. She stated that she had to reset my account and at 5:00 it would be reactivated. Well at 5:00 when the phone would not work, I asked them to just refund my account and I would get another phone somewhere else.

I had originally disconnected a phone line because my phone wasn't working. I already paid in advance for the monthly bill. I called to ask the company to reconnect the phone line because I figured out the phone was working. It was the charger that was bad. I was told that it would be a monthly fee for the monthly use up front again. When I got the phone shut off I was not told there would be another monthly fee to reconnect and I was not told that once I disconnected the line I would lose out on the money that was already paid.

Frequently cannot access internet via phone. Paid extra for mobile HotSpot; consistently received message, "Failed; unavailable." Filed a "Troubleshooting Ticket." What a futile, frustrating experience trying to get anyone at Metro PCS to do anything except repeat in robot voices how sorry they were for my inconvenience. Results? TOTAL DISSATISFACTION with Metro PCS.

First if all, let me just say how lucky Metro PCS is that I'm not able to choose the phone company I'm with because if I was able to it wouldn't be this company. They're lucky for getting 1 star out of me. My stepfather went to one of their locations to explain to them that even though they paid for my phone, my phone was turned off. The people who worked there said that they would fix it as soon as they could because they needed to wait for their manager. So we accepted the answer and left. It's been 6 hours since we've been there and my phone is still off. Not only have they turned off my phone for no apparent reason, but they have not even attempted to fix their mistake. If it was up to me I would take my business somewhere else

I saw the rebate offer and decided to give it a try, purchased 3 phones in May 2013 totaling over $500. The rebate was supposed to be for $300. Tracked my rebate in June and it said that it was in processing for $300. Check on 7-16 and the rebate then said in processing for $50. Contacted Metro and they treated me as if I were lying and called another phone center for them to verify when I bought the phones, when the rebate was received and if the phones had a break in service. Once they checked out everything, they said sorry, which is their word, and that they correct it and now the rebate is back at $300. They say the rebate takes 12 weeks to process and receive so in Aug I call back and they say Aug 27-28 I will receive. Aug 27-28 come and go so I call back today, Sept. 4, and speak with Patty ID # ** who now says I will receive on Oct. 8, 2013, 6 months after purchasing the phones.

Just got a Samsung Admire for my son and it only carries the $50.00 plan. The package does not state this and after purchasing it and going online is how I found out. But after paying, this is the statement that comes up: $40 Unlimited Talk, Text and Data. Enjoy worry-free unlimited talk, text and data on any of our phones. This is a FALSE STATEMENT!!! It doesn't on ALL their cell phone. I should have gone with VIRGIN MOBILE. I can get the same plan for A LOT cheaper!!!!! !

I don't know what's happening with Metro PCS but I don't get calls to our phone. My husband says he's called me over umpteen times and the calls go straight to voice mail and get this.... I don't get the voice mails until days later. UNBELIEVABLE!!! It's so frustrating. Family says they have been calling, the PHONE DOESN'T EVEN RING!!! I have been taught the whole "network refresh" resetting the phone, dialing *228, mambo jumbo. Oh and calling the corporate office to tell them about the grief you're going through won't do any good. They won't call back. Here's the number to the corporate office if anyone's interested in taking a shot at it. (214-265-2550 EXT. ** (Todd **) OR EXT. ** (Michelle **, Headquarters). I asked the tech if they have been receiving any complaints and she said no... Sighh... trained to lie. What a shame. I cannot believe they have not received one single call from customers complaining about the poor service. I'm sick and tired of them jerking people around. DO YOURSELF A FAVOR.... RUN IN THE OTHER DIRECTION IF ANYONE RECOMMENDS METRO PCS.

Las Vegas. Called 14 times. Kept getting disconnected. My internet didn't work for 2 days. Finally, I got mad. Called 14 times. Took to store. They were stupid and said too bad you have to call. Called 14 times. On call 8, said to call from different phone. So I was on phone for 45 minutes using a phone that you pay by the minutes used. Did all kinds of mambo jumbo but still didn't fix an internet connection. "No mobile network found". Never fixed, said had to wait for tech in 3-5 business days. WON'T give any refund or $ off next month bill. Customer service didn't give a **. I paid $600 for the Samsung S3 and no internet service. BYE, BYE METRO. Never give you a penny again and I'm talking mad ** about you. CUSTOMER SERVICE AT METRO SUCKS. THEY HANG UP AND DON'T CARE.

I'm very, very upset. I bought MetroPSC and I made big mistake giving my card to pay bills. My payday is August 28, and this month, I need to cancel because I have to travel for two months. On August 26, two day before the due, I went to store Hollywood to make cancel and I was so surprised that they already charged on August 25 and they don't want to give my money back. I felt very bad. This is not fair. Why did they charge three days before? If I don't go use the service, why do I have to pay? I go to small claim. I want my money back. Everyone has to go in court. They should respect the consumer.

Me and my family have had dropped calls continuously going on three weeks. My husband and I both have been in to speak to a representative at our local Metro PCS. Mind you I added my son to my plan three weeks ago and purchased an Android. All of our phones drop calls to family and when we receive calls. The rep at Metro PCS said last weekend he had received 75 complaints and something about since the company merged the towers are not working. He was very nice but only offered for us to upgrade meaning pay more money towards a different plan.

Purchased a 4G phone and was told that unlimited 4G service was not available for my phone. Picked the $50 plan, $10 extra for hotspot and $5 more for joyn. After almost having this phone for a year, I find out that my phone is compatible for unlimited 4G service at $60 a month which includes joyn. I also find out that hotspot services are not $10 but $5. I went to a dealer to change my plan and was told to call a 1-888 number. This number only connects you to an online myMetro application where you cannot make changes. I then Googled a customer service number for Metro. The service is an automated line. When given options to change my phone plan, I was not offered the $60 unlimited 4G plan. When I stated that I wanted to "speak" to customer service the call hung up...4 times. My current phone bill is $69 when it should only be $59. I want my money back.

In February of 2013, I purchased an LG Motion 4G phone from a METRO PCS store in Lake Forest, CA. The store is on the corner of Alicia and Paseo De Valencia. The owner activated the phone at his store. I treat that phone with kid gloves. I've dropped it once. I plugged the phone into my car charger as I was leaving church on Friday evening and it went blank. I took it home, pulled the battery out and tried to reboot, to no avail. On Saturday, I took the phone back to the store. I was told to simply go to a warranty store in Santa Ana and they would replace it, as it was still under warranty. I drove 20 miles to the Santa Ana store.

They are a ripped off and very unprofessional. Pay close attention to your receipt and ask that your receipt show a description of what you just paid or purchase. Also demand a return policy notice.

METRO PCS HAS THE WORST CUSTOMER SERVICE. They are the worst people. What the hell you guys were thinking about hiring all these damn people that don't speak correct English. Every time I call I get some damn person from India who can't talk and they try to talk so damn fast metro. You should be a shame taking our jobs from here and giving them to people overseas. It would be nice to talk to an American but I guess that won't happen because you guys just don't care about the United States. I think if you are using these none speaking jerks your company should hall ** and move to India. You guys make me sick. I think they should arrest all of you for treason!!!!!!!!

You get what you pay for! I received a text from MetroPCS telling me that my phone needed a software update. All I had to do was to visit one of their stores. I did. The agent didn't have a clue what I was talking about. She told me to call the 800 number. Obviously. I was calling outside this country! The guy gave me addresses of stores (including the one that I already was) who could assist me. He couldn't give me a phone number of the stores. Well, I drove to 3 of them, put 73 miles on the truck and wasted 3 hours of my time, because the idiot from the 800 number didn't even know that I had to go to a corporate store, located 1.5 hrs away! I still haven't gone yet. I went online looking for the phone number and nowhere it is listed. I called again India, and was told by another guy that he didn't have the phone number for that corporate store! What a Mickey Mouse company!

I was told I would have to pay the total on all 5 lines on my account even if I planned to disconnect them the following day. I paid. Now they tell me something about a 24 hr cancel window after the payment. Hmm no one told me. Representative said check the terms and conditions on the web, you will find that info there. I did. Nothing... Just their statement that they will terminate your service if you don't pay but if you do pay and then terminate by your choice you are not going to get a penny back. So just throw your money away. You can't email them... Talking to them on the phone is like having teeth pulled. I wouldn't recommend this company to ANYONE!!!

I had a family plan with myself & my daughter, my phone as primary, billed automatically for several yrs. Last month I switched my phone to AT&T but before making the change I went into Metro and also called customer support to make sure I could still pay for my daughter's phone because she moved to another state for college. They assured me how much the fee would be and that it would be paid as it was in past and then her phone would get the confirmation since mine was no longer on account.

I purchased service for $102.92 trying out the smart phone, which had been marked down. After a long conversation with the service representative, I was assured I could return the phone, no questions asked, if I were dissatisfied or decided I did not want the phone. And indeed the contract says: "MetroPCS monthly customers who are dissatisfied with their new phone or service may return their new phone for a full refund, NO QUESTIONS ASKED, if return within 7 days, in like new condition, to the original place of purchase, with less than an hour of talk time for a FULL REFUND."

I have always had service with Metro PCS since 2007. I had always loved their service. It had been the best company I had been with. But on 6/26/2013, something happened that it made it all go to hell. I bought the Huawei Premia for a total of $223, including my monthly bill. The moment I went into my apartment, I could not get text calls or anything. I couldn't stand it. The next day, I went straight to the actual Metro PCS store on 7th and Alvarado. They were kind enough to return my number back to my old Freeform and told me they couldn't do anything else for me. I even asked for a refund of my money and they said they couldn't refund my money because it was a final sale. So I guess they lost a Loyal Customer, but I would like at least a refund of $100 - $150. Thank you for your time.

I paid Metro 3 times in one month because they couldn't take the first 2 payments so I called to make a payment. When I saw 3 payments in my bank account for MetroPCS, I called them to tell them and they said they would send out a $200 back pay. It would take 7-10 business days. When the money was sent back, it was for $100, not $200. When I called them, they said I only made 2 payments not 3 because one was sent back because of insufficient funds which I told them was not true. Now 10 days later, I'm being told it's my bank's problem and they can do nothing. I told them my bank proved that it was sent and never said not enough money in the bank. All I need was a fax number. I'm at the point that I'm looking for a lawyer in my area to get my money back, plus court costs as well as payment for time and hassle.

I purchased the card from Walmart. It says UNLIMITED talk, text, data on the card. I have a 4g phone and this card is not valid for this phone. It states NOWHERE on the card that this card is not for 4G phones. They will not refund me my money, they will not honor the Unlimited talk, text, data. Metro PCS is a bunch of liars with false business acts. Is there a class action lawsuit against false advertising against Metro PCS? If so, I'm in all the way!

No data connection keeps happening. I called PCS and gave the guy my name and number 4 times. He hung up on me after I refused to give him all my info for the 5th time. I called back and asked for a supervisor. I was on hold for 24 minutes. Finally I had to hang up. Still can't access internet or maps because no data available on the network. Wow, what a mistake I made by buying PCS. I am done with Metro PCS.

I went to pay my bill at Metro PCS (Broadway and 160 St. Manhattan). I was being charged $68.00, when my plan is only $60.00. So I decided to go to another Metro PCS store. They charged me exactly what it is ($60.00). Then I wonder why the other stores charge exact, but this other store (at Broadway and 160 St. in Manhattan) charges more to all customers?

My son has an updated phone which is a 2nd line on my account. He is a college student in AL and is home for the summer. On May 21st, his phone went dead and never turned back on. Thank god, he is home and not away. We were told to call an 800# and I was told, "Well, you should have gotten a text message that your phone was out of network." Well, I was under the understanding that I had service nationwide and unlimited service. It's just not a good thing when you have to pay for bad service. It's a pretty bad thought to think of your child being without service miles away from home and to have a phone that you have paid for to be taken out of the system and has been marked never to be used again. Why would Metro have the right to do such a thing at the customer's expense? While I was at the Metro store in Port Charlotte, FL, there were 3 customers that came in with nothing but complaints.

Well, I made a bad decision to switch to MetroPCS. It is impossible for me to have a phone call that lasts longer than 10 minutes without being disconnected. Calls are dropped everyday!!! To make matters worse, I've been waiting on a $50 rebate that seems like an eternity. Did T-Mobile make the right decision to join forces with this joke of a company?

I heard from friends that Metro PCS was okay. I had been with Verizon for more than ten years. I was out of work due to an injury and I had to cut back on all my expenses. My two years was up with Verizon in October 2012. I was hoping to get an upgraded phone and get a smartphone for my wife. I bought two - the New HUAWEI Premia 4G Phones from Metro PCS, with service on Saturday, 4/6/2013, for $513.27. Metro PCS had a promotion for Rebates and for the two phones we were able to receive a $150 Rebate and that was one of the main things that helped to make the decision to buy from Metro PCS that day.

I bought basic LG 4G from Metro to try for a couple months, then switch to T-Mobile. Now I do not want Metro Service, but I want to use cell phone (paid for) for T-Mobile. I talked to tech support at Metro PCS. After 28 minutes and three times transferred, one guy says the dealer at the store can do that. I called the dealer and drove 18 miles one way. Once at the store, he said he cannot do it. I then talked to online chat with LG. He said the store dealer should do it. Just runaround. I am glad I did not buy the $300 phone.

I am a new customer and have switched from a different cell carrier. The rep made an error when porting my number but it was quickly corrected and he gave me everything I needed to get the rebate. But of course, when I submitted my rebate information, the status continues to show invalid by reason that this is not a new activation. Despite all the paperwork submitted CLEARLY showing it was a new line activation and hours spent on the phone explaining what happened and even the local reps calling rebate center to verify the information, I'm still getting the runaround about my rebate.

After being one of their original customers in the Tampa Bay Area (back from 2004), I decided to get myself a 4G LTE phone when I saw it advertised on the Metro PCS website for $49 In-store promotion only. I figured that I could afford that and give my husband my LG Optimus M+. When I drove to the St. Petersburg, Florida Corporate store on 22nd Avenue North, I had to wait 5 minutes (which is, in itself, a miracle compared to the normal 1 hour wait - of course, it was at 10:30 am). I walked up to the counter and stated that I wanted to get the LG Motion that was advertised for $49 on the website. The customer service rep stated that it was only for new customers and that the phone would cost me $168, plus a $15 upgrade fee, plus another $15 to transfer my phone to my husband's number.

I bought an LG Beacon for $80. After just a couple of months, when you slide the keyboard out to text, it was beginning to get loosen. I was like?! Eventually, it was hanging by a piece of ribbon. I took very good care of this phone. Imagine if I didn't! It is less than a year old. Someone dropped it and the ribbon separated from the other piece of the phone. The phone is done. This phone sucks!

I bought a new phone and activated it. I was supposed to receive a $50 gift card I could have used towards my account. I submitted all of the paperwork requested. I checked for the status of my claim many, many times. I spent a lot of time on this rebate which I will never receive. They say (after the fact) the dates of the promotion have changed. They can't do that, the dates are right on the form. I've seen on another website where they were doing the exact same thing 2 years ago.

Like most of the complaints here, I was also ripped off for money from Metro PCS. I have had problems with billing and paying online. I went to a corporate store to pay the bill and was charged $5.00 for the privilege of driving to their store to pay my bill as I could not online. I then called their customer service. I was told by the customer service rep that they would refund my $5.00 due to their computer problems. Next bill came, the $5.00 was removed and an additional $5.00 added. Again, through a series of calls, it was not removed. After some research, I found out you cannot reach anyone through email other than customer service. Additional research uncovered that Metro PCS is owned by Deutsche Telekom in Germany, which also owns T-Mobile. This explains the customer service problem.

I got ripped off with a cell phone from a Metro PCS retailer. On Sunday, March 31, 2013, I went to buy a cellphone and was told that the cellphone was $118.00; plus if I wanted accessories, I could get them for $25. First of all, they would not take debit or credit; I had to pay cash. They overcharged me for accessories and upgrade fees. First the saleswoman said the accessories would be $25 but charged me $30. Upgrade fee was $15 and they charged me $35. When I asked her about the charges, she said that she charged me $5 tax separate. In other words, I was charged tax twice in the same receipt.

After purchase of new android. The USB port quit working - unable to charge or use USB port. So while still under warranty, I was given the runaround to several different stores. Being finally directed to the corporate office sometime later, still under warranty, the corporate refused replacing my phone. They say there was a slight surface rust on screw heads. First of all, if they would've replaced when I first complained, it wouldn't have been. Second of all, it wasn't rust on screw heads that stopped the USB port from working sometime earlier and before I first complained. So I'm about to discontinue Metro's services after several years of service because of not helping me. Poor management. Poor service. Not validating my warranty for ** reasons

I purchased 3 LG motion phones on 2/8/13, which totaled to $522.00. The first error was when I got home. I received a text message stating that I owed $55.00. I was thinking to myself, "I haven't even had the service for one good hour, so how do I owe?" I contacted Metro PCS (which is horrible trying to get a live rep) and spoke with the rep who was very incompetent. I then asked for a supervisor who was not very professional at all. I come to find out the store rep forgot to enter $55.00 activation for one of my phones. So that problem was finally taken care of, after I spent an hour on the phone telling the rep and supervisor I did not owe.

I have premium cell phone service with Metro PCS; as a matter of fact, it is a family plan. We cannot reach a live operator or customer service from either 3 cell phones. Instead, we are given a kiosk system or interface prompt which absolutely does not offer any options to speak to an agent or customer service rep. In order to reach a live assistant, you have to call them from a landline or other phone that does not have their service. It is not only stressful but is a serious problem and can leave someone with nothing but dire consequences if they are caught in a dangerous situation. This is a major problem that Metro PCS is offering to their customers without any forewarning. I do not think it is fair to put people in a situation like this and there is no reason we should not be able to reach customer service while on the go. We sincerely would value any assistance that you have to offer. Thanks in advance.

I attempted to pay my cell phone bill and requested Metro PCS to send me the amount due. A day went by so I paid $58 to be on the safe side. Also prior to making a payment, I noticed on 2/26/2013 a phone text stating pay $58 by 2/27/13 to avoid service interruption. Then I received a text stating amount due $3 on 3/01/13, then three more texts stating the same. I made a payment and received a text thanking for a payment of $58, conf #** payment posted on 2/27/13 9:05am. Then I received another text requesting a payment of $58. I returned a text stating I paid my bill. Not wanting a disruption in my service, I made another payment. Receipts for both payments are attached. I must admit that someone sent a message via Facebook that they were sorry for the confusion. To date, I have made three payments: two for $58 and one for $3!

Having been with Sprint, AT&T, and Verizon over the years, I found Verizon the best overall. But I wanted to save a little money, so I switched to Metro PCS. First difference was store service. When I had questions, the most common answer was, "I don't know." That was surprising. Technical problems were met with limited ability; they "did what they could," which sometimes meant, problem not solved, and good luck with that.

I bought a Coolpad phone four months ago. The spring that is inside of the phone quit working; it would not charge. I went up to the Metro PCS store. He plugged it up to two different chargers and told me there was nothing I could do, the phone was gone. I bought a 4g Samsung phone, went home. A feeling told me to plug the new charger that was from the new phone to my old phone and it worked! All I needed was a new charger! I went back up to the store an hour later. He told me that I couldn't get my money back. It turned out that he was pretending to plug my phone up, saying that it didn't work so that I would have to buy another phone.

On 28 January 2013, I called the number listed on the MetroPCS website for making payments and prepaid for one month of service for my girlfriend and daughter. My credit card was charged for $50 plus a $2 fee for paying by phone for the two phones, which are part of a joint plan. Their phones were disconnected on the 15th for "non-payment". My girlfriend called and talked to someone named Aris (employee number **) and was told "they are a prepaid company and give no credit". I told her to ask for a supervisor and told her that I had prepaid for one month of service and that is what they charged my credit card for; and that since she prepaid for one month service, that is what she was entitled to and to tell the supervisor that. She talked to someone named Jeremy (employee number **) who claimed to be a supervisor. He eventually told her he would give her credit for $20 for 12 days but that she had to pay an additional $30 to restore her service (service that I had already prepaid and my card had been charged for).

I purchased 3 phones on 2/15/2013 spending $600. There was a headset that the cashier suggested I should purchase which did not fit my phone and I had no idea I couldn't get my money back but an exchange. So I went back the next day and did an exchange. The manager was not helpful and was getting very smart with me. At the time, we exchanged some words and I asked for the DM phone number or who I could call. She said no one and gave me an email address which did not work. Now, I have had two headsets that don't fit my phone so they have ripped me off. They have my money and I have no headset to fit my phone. These cashiers should not sell you anything if they do not know what they are talking about.

Very difficult to resolve problems. Service is poor at best. I purchased 2 phones on 7/2012. One phone was terrible, a Huawei Activa. Nearly every a couple of weeks, it would stop working, forcing me to take a 15-mile trip to their only repair store. Each time paying $11 to replace the phone under warranty for another crappy Huawei phone that would break again. I was unable to get a different phone without paying the full price. They refuse to back the garbage they sell or make any attempt to right a wrong. Constantly getting dropped calls. Unable to register on their website because their system has a fault. They refuse to fix.

I tried to place an order for a phone online with MetroPCS for my daughter. The order did not go through. Meanwhile, they tied up the funds for the phone order they never allowed to process. I didn't get an order number for it so I won't be able to receive it. My funds are tied up from today until Tuesday. My bank advised me they would be released on Wednesday. When I called MetroPCS, they advised me that they could not reverse this even though they have no order to tie to the funds they have barred me access to until Wednesday. If you would like to float Metro piece of crap a no interest loan for a few days, go right on ahead and place an order online. Ask yourself if you're feeling lucky first.

I purchased two phones for my younger two children. I had chosen MetroPCS since they had a reasonable talk and text plan and that's all I needed or wanted for them. In December 2012, I was unable to make the payment on time. When I made the payment two days later, my daughter said she received a text update stating her next payment was due in three days. I assumed this was a mistake and contacted MetroPCS to make sure that the text was inaccurate. The customer service rep stated that no, I had to pay for December even though my phone service was disconnected.

I purchased a 4G Metro PCS phone in August 2012. In 2 months, I was unable to charge the phone. I brought it back to the store where I purchased it, and the owner refused to replace it so I had to buy another one. In October, this phone would not charge. I bought one more, and now, I went to the regional store in Union City, NJ. They said they would replace it in 3 business days. It has been 5 business days, and they still do not have the phone in stock. When I receive this phone, I will never ever deal with Metro again! They are the worst phone company ever.

I purchased two phones in which I believe would be cheaper in the long run. The salesman told me what I will be paying for. I asked for the receipt. He said yes. I left the store and realize he never gave me a receipt. I paid cash and credit. Now he refuses to give me the receipt, saying everything was on the printed receipt which was a lie. For the fact that he refused a receipt, he ripped me of $200 cash receipt. The actual itemized list he wrote in front of my face has magically vanished. As per his store, someone should do something because you can't even find a company district manager's information.

MetroPCS promises "fast 4G"service, but they don't have the system or the relay towers to provide good 4G service in all areas! They are basically piggy-backing on Verizon's advertising without the system to back it up! Basically, they are a reseller of ATT towers, and a hodge-podge of renting space on other people's cell towers, from what I can see. Here in the southwest part of Los Angeles, their 'coverage map' shows "good' service everywhere, but this is not true. You are lucky if you can get one bar in many places, and calls are always being dropped. Terrible service. I guess $40 a month was just too good to be true.

They have a very bad 611 service. I was on the phone until my battery went dead. I know that the price is low but there was no customer service at all. They won't help you and it's hard to understand them.

I was sold activation back in June 2012 - no option of phone number or anything, just given a number period. I called back about a month later and told them that friends were saying they couldn't get through on their home lines. The number was coming up as a long distance number. For 6 months, I called and went to the store with no help. Finally, on the 29th of this month, I went down to the office again and spoke to one of the same reps. He stated, "Oh, I know what's wrong." He took my phone and went away for about 30 minutes, then came back. He wiped everything out of my phone - all of my pictures, text messages, ringtones, etc.

This phone (Coolpad Quattro 4G) is not worth the money! Friendster app takes several pages to open - where is the easy Facebook one-click app? I was told I could get Skype - I'm having trouble with that (it's not available at all). My generic phone from Straight Talk had my bank's app - this phone does not. Where is the Gmail App? Does this phone have any good apps? On top of that, the keyboard doesn't work well and my selections are not always recognized. I am not happy with this phone at all! I want my money back but I am having trouble now with that too. I was told by the sales guy that I could not go over 1 hr. of talk time. I am at 1:03:13 (1 hr 3 min., and 13 secs). Really? I'm taking this to corporate headquarters to see if there is a way around this. I'm a very unhappy customer.

Wow. Bill matrix refunded my money. I am very surprised by this. Just keep following up and don't take "no" for an answer and you might get a refund.

I didn't pay my bill for a month because I didn't have the money. My mom went to a Metro PCS store on Dec. 7, 2012 to reactivate my phone. The lady working there told her to pay it the next day so they wouldn't charge her extra. So, I was able to pay it on Dec. 8, 2012 online. That same night, my phone was back on. It was on until Dec.10, 2012. My bill payment was always on the 9th of the month. So on Dec. 10th, around one in the afternoon, my phone got disconnected. I called customer service and they basically said that I had to pay for the month of November and December. What I don't understand is that they are charging me for a month that my phone was shut off. On top of that, they wanted to charge me an extra $9 for bill reset and a 2-day service fee. They're ripping people off. They shouldn't be in the cellphone market. They stole $60 from me. I'm going with a different cellphone company, along with my mom and two brothers.

I purchased the LG phone in Sept. 28, 2012 with the $50.00 rebate. They received it on Oct. 9, 2012. After holding onto the rebate for 2 months listing the account as being in final process, they then changed the status to not a valid rebate. The reason was that they did not have the phone as being activated, when I was calling customer service to inquire about the rebate on the same exact phone. Why would I purchase a phone not to use it? Scam! They never sent the rebate out and had no intention of ever paying out the rebate. Beware of them!

I was told by my Metro PCS salesperson that my Metro PCS 55 unlimited data, text and talk plan would include receiving emails from work. And for the first month, I did receive my work emails. Then after one month I stopped receiving work emails. I called Metro PCS and was told I would have to pay an additional $5. I tried to add the $5 service and the online system charged me an additional $10. It is impossible to get any help or service from Metro PCS as the automated customer service number will not let you speak to a live person. I wish I had never purchased a phone or service from Metro PCS.

Please note the people who work in the Metro PCS stores are the rudest and dumbest people ever. The only time they are nice to you is if you are a new customer and want a new phone. After that, you are on your own. I am thinking of very soon going to another contract provider, but not sure which one. Also, Metro PCS coverage has gotten worse in the past six months instead of better. Stay away from this company and their phones!

Promotional Deals/ Service Plans: They calculate the taxes on the entire transaction when they should only tax the product cost. They are stealing money from consumers who do not know what they should be charged. They are deleting insurance from your account without authorization from consumers so that when you go to file a claim, they tell you that you have no insurance and that you canceled it. However, they never change or stop charging you for the warranty.

My LG Esteem phone stopped receiving and making calls and text for about 3 weeks now. My internet works fine. My bill is up-to-date and is $62 a month. I called Metro PCS 3 times about this issue and though they tried to help me, they failed to fix the issue. I then went to a regular Metro and was informed the problem could only be fixed at the corporate office. I then went to Sacramento Metro PCS corporate office on Arden Way on November 1, 2012, approximately 5PM. After waiting in line for about 45 minutes, I talked to a girl named Lauren, I think, who stated she was the manager and Sam, who stated he was the assistant manager.

I had paid MetroPCS $60.00 on 10-24-12 in advance for service for the next month. I had no service since Hurricane Sandy struck our region, so I decided to look elsewhere for another provider that's reliable and had found one. I called MetroPCS and spoke to Eric, and he told me on 11-2-12 that he would be happy to cancel my account and refund my $60 if I would cancel today. I said OK. He then told me to call the new provider and sign up so I wouldn't lose my phone number, which I did.

I had more than one long distance call from people in 605 area. Your recycled numbers are not protecting my privacy. If I pay monetary value for a service, I think I should have preferred service. When I get long distance and collect calls from prisoners in prison, it does not excite me or entertain the MetroGUARD policy.

I had Metro PCS for around three years and I have no real issues with them. I decided not to pay the bill for one month because I had to get caught up on other bills. I went to pay it on the 21st of October. Now the phone is back on. I'm happy now. Well, on the 22nd, I got a text that I owe another payment. I went up to the store I paid it at and they told me, "Oh, you should have asked for a payment date reset!" and are pretty snotty about it like I'm supposed to know how they work things. They then tell me they can't do anything about it and I have to pay another 90 bucks. I said, "Nope, you guys stole 90 bucks off me. I'm out!" I went down the street and got a different provider. Why is it that companies will risk someone leaving them for such a small amount of money? I probably would have never left them if I live 30 years. Ninety bucks a month, that's 32 grand they will never see.

I bought a 4g connect for over $300, because I wanted to upgrade from the Galaxy Attain. So anyway, I bought the phone. When I got home, I discovered the phone did not work. So I took it back to the store where I bought it. They told me all they could do was to give me a replacement phone for $10. So in other words, I had to pay them $10 more to get a used phone when I bought a brand new one that did not work. What a ripoff.

The phone was found to be defective. It was confirmed by Metro PCS in Valley Stream Green Acres Mall. I was told they no longer have flip phones and will have to order replacement from the company directly. Then after about 2 weeks, I was told that a replacement was received, a call was placed to me and I didn't respond within 5 days. The phone was returned. When I asked what number did they call me at, I discovered they called the wrong number! They then told me they placed the order again. It's been two weeks now! I'm still missing important calls from work. I don't have any recourse. If I quit now, I lose the cost of 2 phones. I have 2 lines. Can someone please help? They keep on telling me to wait a few more days.

I’ve been a Metro customer for almost 5 years, never missed a payment and have purchased numerous phones. In July of last year, I bought a new Huawei 832. Anyway one week after my warranty ended, it started saying I had no memory space, so I deleted everything and still no progress. Now, I can’t send/receive any emails or receive text messages, save new numbers or do anything.

My son's cell phone suddenly began to not hold a charge and would not let him make calls. At times while away from the home, he could make some calls. I did not buy insurance because the phone has a manufacturer's warranty. I have followed Metro PCS' command by taking it to the store, ordering two other phones and back to the store several times. Today, I went to take the phone into the store again and the clerk talked over me, had the worst attitude and was very disrespectful. I asked for a manager and he came over to tell me that he doesn't believe that the clerk (**) was rude to me. I advised the manager (**) that he was not around and I can't believe he said what he said. A simple apology would have been sufficient but they were above that and I still don't have a working phone. I demand action regarding this phone. I don't cheat people and I don't want to be cheated. The store was Metro PCS located on Baldwin Hills, 3700 La Brea, Los Angeles, CA 90016. I would like a response from someone.

Paying your bill by telephone and by walking into a dealer requires paying a $2 or $3 fee respectively, but paying your bill online does not require an extra fee. Two and three dollars does not seem like much, but when you are out of work, every dollar counts. I have been paying my bill online for quite some time in order to avoid the extra fees. As I attempted to pay my bill online yesterday, a couple of hours after having my services suspended, I was unable to do so after entering my phone number in the payment section online. I called for assistance from another phone, but was told by the automated system that I could not speak to a rep because my services were suspended, and the only option I had was to pay by phone, walking, or pay by mail, and because I needed my phone services back on, I paid by phone.

I received a replaced refurbished phone. The first phone synced incorrect names, transposed the contacts, won't hold charge and the apps don't work. The refurbished phone lost all contacts, but yet when I manually dial the number, the contact reappears. Also, it swaps contact name and can't locate contacts. Now I have no contacts again! I have to replace the screen protector and last night, I called someone and it was the wrong person, but not according to my contacts so I woke someone up in the middle of the night that I hadn't spoken to in years and was really embarrassed thinking I was talking to someone else because of how it appeared on my phone. Now I'm afraid to call people because I might be calling someone else and this has happened before when I synced contacts!

Metro PCS charged my debit card last month three times then I added a phone and used a metro gift card. Credit doesn't show I cancelled last phone number that was added. All that is due is $16. I now show a text of $233 because my phone is off. All money has been paid. Clear this up. I have spent way too long on your repeated error. I am tired of this.

I received a replacement phone today from UPS. I had to borrow another person's phone to attempt to have my phone activated. After 17 minutes on the phone with a woman named Desire, I was informed by Desire that Metro's website was down. Why didn't this woman tell me this when I first contacted her to have my phone activated? Now I have to give the person whose phone I borrowed money to pay for the minutes I used up on her phone because Desire had me go through the information process numerous times before she realized Metro's website was down. Also, an SD card never came with my shipment. Now my phone is not on and I owe my neighbor money for using her phone. What kind of customer service is this anyway? And what is Metro going to do to rectify this matter?

I made a payment on 8-3-12 in a local store since I could not get on the website as I normally did. The next day, I went in to cancel the account and get a refund. I made 2 more trips to the store, had a case number opened all 3 times. Each time I called to follow up on the refund, I was told the case was closed as they could not verify I made the payment with a credit card. I just hung up with customer service again, spoke with a manager who said I've reached the limit of a credit card refund so now I have to send their "treasury department" a copy of my receipt so they can issue a check that will take 4-6 weeks to receive! The people I've dealt with in the store are very nice and helpful, it's not their fault their customer service department sucks big. This is totally unacceptable. Beware of Metro PCS!

I was having problems with my phone I went to a Metro store and I specified what I wanted in the phone I was going to buy. I wanted to hear my mp3 with my wireless Bluetooth. I have 4 great brand Bluetooths. They promised me the phone I bought was compatible. Well, when I formatted my memory card I could not hear my music through my Bluetooth. I went to the store and they told me I had to buy their Bluetooth. I called customer service and they said they could not do anything about it. Well, I hate that they lied to me. Now, I’m stuck with a phone that is no use to me and they would not refund my money. I hate Metro because they suck.

I have called the customer service tech support twice. I got hung up on both times then called the Metro PCS store in Jacksonville at the Regency area. I spoke to a customer service rep. I told him about my problem, and he hung up on me. I then called back and spoke to a store manager named Leslie. I told her that my phone was having problems with it locking up on me. I am out of state in Indianapolis, IN. There is a store in this area, and I asked her if she could send a temporary unit for me until I get back to Jacksonville. I was told that will not happen; that is, it was not possible at all. I guess the company is not in business to make their customers happy. Plus, I am a customer for 4 years.

Someone stole my phone from a store while shopping. I went to the nearest Metro PCS store located in Hackensack, NJ and purchased another phone because I didn't have insurance on my phone. They charged me full price for a phone which is advertised cheaper for a new customer then activation fee and another month's bill because I purchased another phone which I find very wrong. Then they wouldn't block the other phone until I file a police report and then they wanted me to take it to the corporate office. My concern is that the phone has a lot of personal pictures and phone numbers I wanted protected and Metro PCS seems not to care about their customers' needs. I have given them a lot of money and business. They need be on the wall of shame. Bad business!

MetroPCS owner needs to educate owners as well as employees. I went to DF Wireless at 4626 E. Avenue S, Palmdale, California on 7-26-12 to change my phone, which I had just bought on 2/22/12, for the second time. The owner of the store checked it and gave me a phone replacement MetroPCS warranty claim ticket which also got charged $10.00. I went to pick it up today, 7/31/12, and the employee refused to give me the phone stating the owner does not know the business, what?! So I asked for her name, she giggled and said **, so rude! Need better service.

They are not complying with Metro warranty for wireless phone. In the past four months, I have bought 2 phones from the Metro 22749 State Road 7, Boca Raton, FL 33428. For the first phone, they did not ask me if I want the warranty, for when the phone stops working correctly. So the phone stopped working and we had to buy a new phone and this time they did ask me if I wanted warranty and we said no. The phones stopped working 2 weeks after the purchase and they said we had to go to the sample Metro PCS to get new phone and we asked if they can please order the phone for us, so we wouldn't have to drive 2 minutes to get there. Also, their customer service is very poor.

I pay my bill for MetroPCS every 23rd of the month. This May 2012 when I last paid my bill, my phone stopped working a day later. I called Metro PCS and they refused to pay me back my money for service that was not provided to me. I called so many times, but they refuse to help me. I have written 2 letters so far, but I have been charged for a month when my phone didn’t even work. This is very unfair.

On the 5th of July, I made an online payment through my bank to World of Wireless of $63.00. On the same day, I activated a phone for my sister in the store and paid $48.00. The next day, both phones got disconnected because the payment I made online was still in process. It’s been a week and both phones are still not in function. I called my bank and the money has been processed, but on Metro's computer, the payment does not appear. I took the Metro store proof of my payment and they just keep on giving me phone numbers to call and they all take me to machines which can't help. I called customer service and because of the accuracy of my name, they were unable to help me.

Breach of contract/fraud: Metro PCS cell phone is broken by (Samsung). It's reported around 5-30-12. Metro PCS would not replace or repair and tried to make me pay $25 for the phone (which is under warranty) and would not replace the car charger (which is under warranty). I had to do their work for them, tracking down Samsung then shipping it to Texas. I also explained that I need this replaced due to family medical reasons or a loaner to be given until it is fixed. They did not care. Going up against their tactics of stonewalling and deceitful practices has been a nightmare. The phone is still not repaired, sitting in Texas as of 7-1-12. I now have billing issues - hours of wasted time on hold, tracking, being given the runaround. These are the absolute worst business practices ever.

I opened an account with Metro in February 2012 and I have been nothing but disappointed and robbed by this ignorant non-customer service based phone carrier. My first phone was an LG Beacon with a $50 rebate that I did not receive until the beginning of June (so much for 6-8 weeks). I had gone to my local Metro store in Gloucester, MA and all I got was, “I can't help you. I don't know,” or misunderstood conversations with employees due to communication barriers. The same has applied when calling the customer service hotline. The language barrier is so frustrating and none of the Metro reps at the call center can ever help or explain how to fix my dilemmas.

I’ve had Metro PCS since 2006 and never had any issues with my phones or service until the last couple of months. I have a 2-month old phone, but not a day goes by that my internet doesn’t work right. At least 5 to 8 hours a day, it says no connection or server down or it doesn’t say anything and just won’t connect to any web page. I’ve called once a day and spoke to an Indian person with an American name. They’ve tried reprogramming my phone and restarting it; they transferred me to the tech department - nothing has helped. I’m looking into other pay-as-you-go plans because they will not even give you a credit for services you’re paying for but can’t use.

I bought an LG Esteem on January 26, 2012. I went home, filled out all the paperwork, made copies of everything and sent it in for my $50.00 rebate. In March, still no rebate so after several phone calls and much aggravation later, they told me that it was still being processed and that I should receive it in 8-12 weeks. Unbelievable. It is now June 12th and still no rebate. So I contacted an online rep who told me that the reason it was invalid was because Metro couldn't confirm the activation of my phone. What a bunch of **. When you purchase a phone, Metro scans the barcode that's how it gets activated. How am I using the phone if it's not activated? Just a bunch of lies. Why would I pay $350.00 for a phone and not activate it?

This phone was no good. The battery life is not long so I took it back to Metro. They set my phone and told me not to download apps. OK. The navigation on this phone with battery time is 10 minutes. If you plug the car charger, the phone gets so hot. The battery was no good for me, it was money that was wasted. A month of working with the phone, I have to plug it up to get calls or the phone would die in my pocket. So I started to turn off calls or make calls with this phone. I turned off my phone because it was a waste of $60.00 a month for this LG MS910 phone. I would like them to give me a new phone, but not the same phone. The phone is not good. I don't have a phone anymore because I wasted $360.

I bought an LG Esteem back in January 2012 for $350.00 and immediately sent in my rebate for $100.00 and was told I would receive within 3 weeks. Well three weeks came and went it is not almost six months, and no rebate. I called the rebate department and was told that the rebate amount was $50.00 they lowered it okay and then was told it's on its way. Another three weeks passed and I called to hear the same story.

For over a week, I argued, begged, and pleaded at every level - 6 store reps, 6 online reps. In my opinion, all of them are incompetent and many are rude. My auto-pay account was deleted and recreated at least 4 times. Everyone keeps saying the same thing - “Just go in and update the account info.” The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice, even after the store manager at the Corporate Center assured me that it had been restored. Then, I found the emails for Corporate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math: Corporate email, fax number, phone number and my complaint letter.

A check was mailed overnight to MetroPCS on 5/24/12. The payment was cashed on 5/28/12. The phone had been disconnected as of 5/25/12. I figured it would take them a few days to restore the service. I waited until Friday, 6/1/12, and then I chatted online with a representative that took my complaint. She temporarily restored my services until everything was correct. I received a message to fax them a copy of the cancelled check which I did on 6/4/12. It is now 6/6/12 and the phone has been disconnected again. I again spoke to a representative that informed me that there was nothing she could do and that I would probably have to wait another 10 days for this to be resolved. If I wait another 10 days, that would be half a month that they have the payment for the phone and I would only be using the phone for 2 weeks until another payment is done. I asked if the proof could be taken to a store so that the services can be restored and she replied no. I use my phone for work and not being able to use it when the payment has been received is unacceptable. I am not sure what else can be done.

I bought an HTC phone as a new Metro PCS customer. Three days later, I had a problem charging the battery. I took it back to the store where I purchased it and was told to wait and see if the problem reoccurs. It did, so one week after purchasing the phone, I went to a corporate store to get the problem resolved. I was told that they could find no problem and to see if it reoccurs. Needless to say, it did, so ten days after purchasing the phone, I went back hoping to get a new battery. I was told it was HTC's problem and to call them. I did and was told that it was obvious that the battery was defective from day one and to return it. Unfortunately, I have to shut the phone for 7-10 days while the post office did its thing. It is clear that Metro PCS does not stand behind either the products it sells or its warranty. I am very dissatisfied with their customer support.

In July 2011, I purchased an Android from MetroPCS. With accessories and tax, I spent nearly $400. Last month, my phone began to malfunction. I called customer support three times. Each time, I was given incorrect information. I finally went to a MetroPCS store in Cambridge, MA. The young woman there ran some tests and told me that something called "SD card" had failed. She told me that I'd have to buy a new one; despite the fact that the old one was only nine months old! She said that Samsung is the manufacturer and does not guarantee the card.

I went to the Metro PCS store located at 3338 US Highway 19 north in Holiday, Florida 34691. I went in and bought a screen protector that was not put on to my phone right, then I bought an otter box style case for $55. After looking at it, I noticed it was breaking. I tried calling Metro store from 2pm to 6pm but no one would answer the phone. I would like to get my case replaced. Bottom line, I just gave Metro PCS free money. Thanks for the crappy job and case, Metro PCS!

I went to pay my sister's phone bill and was informed that the bill was $70.00. They charged me $3.00 for paying it in the store. They called it a processing fee. Then when I went to pay with my debit card/MasterCard, I was told I had to pay another $1.00 for the processing fee to use the card because they charge the store a fee when a customer uses a debit. So, they pass the fee back on to the customer. However, when you get your receipt, it only shows the $73.00. So when I question why it didn't show the other $1.00, it was explained it's because they can't show I paid a fee to use the charge machine. Isn't this illegal.

I purchased a new phone for my daughter on 11/26/11 with a rebate as a bonus. I followed directions, activated the phone and then deactivated it to wrap and save for her present. Okay, at Christmas the reactivated phone did not work and I was told she would get a remanufactured one when available. Okay, two months later, I m still waiting on her phone and my rebate. And after days of driving all over town, I got her phone, but not my rebate. They suck. Metro is doing nothing but deceiving people and cheating us out of money. I at this point would donate the money to charity and I’m not alone. Lots of people I have met in Metro stores have been denied their refund or have been deceived by these corporate **. It is nothing but theft. And the people should have a voice.

I went into the MetroPCS Imperial location in Downey, CA. I don't think I will ever go in that location again and am really considering changing providers. I visited this location on May 14 and purchased a new phone for my daughter, added a line and paid my bill. I walked out paying $186.00.

Hi, I recently moved from Florida to Minnesota. I have had minor problems here and there with Metro. But as soon as I moved up north, the service was horrible so I had to buy a new phone from NET10. I called customer service to let them know I’m taking my MetroPCS number and putting it on my new phone. I woke up this morning to "both" disconnected phones.

On May 4, I paid my bill as I do every month. For some reason, my internet access and picture messaging just stopped working. I tried calling them on the *228 number several times only to keep talking to an artificial intelligence prompt. I then dialed the *611 and after speaking to three customer service agents and one supervisor and a manager for a total of two hours, my services still don’t work. They told me that I was not able to get a number to the district manager and that I had to file a complaint in writing. I was also asked to hang up and dial from a different phone line. I explained to them that I didn’t have a different phone line, all I had was my MetroPCS.

Metro PCS will not refund money in your account after you cancelled the account. 05/18/2012, I was informed by Jennifer, ID#** acting as the supervisor, that I have a credit on my account but they were unable to give me a refund because I have canceled my account and this was prepaid. Metro PCS is all prepaid! This makes no sense! I only cancelled my account because they do not offer the iPhone that my wife wanted. I hope an attorney will get this case and make into a big class action lawsuit. Metro has to improve its policies and provide better customer service. Maybe the new consumer protection agency can restore respect for the American consumers!

I was posting a resume out of state. It didn't go through, always lose internet service, paying way too much a month for limited access. The only reason I switched to you was the affordable 3G/4G phone. MetroPCS never let me down, except their phones are too pricey. I love this phone. Please make it right so I can post an out of state resume. Is Sprint available in Waukee, Iowa? Be willing to stay with Sprint if you improve service/access.

I added an international service two weeks ago at **. I was told that $10 would be added to my monthly bill, which was $50.00. After a week, I received a message in my Android saying that the new bill will be $70. I went to the store at 7043W Broward Blvd, Plantation, FL and asked the employee to verify if the message was wrong. He verified my account and said that the bill was $60 and the message was wrong.

I have previously purchased a phone. I bought a new phone. Now, I want to activate the old phone with the promotion advertised. Why do I have to purchase a new phone for the same service advertised? Why can I not activate the old phone with the promotion advertisement?

Every month I pay my bill by check. I am on a family plan. My brother and aunt were persuaded (by me) to join. My bill is due on the 14th of every month. Well every month, I receive an e-mail telling how much I owe and when it's due. This is unnecessary because it is always mailed by the 4th. This month, on the 15th, they turned our phones off for lack of payment, even though the bill has been paid since the 4th. Okay here's the problem. They tell you to call 411 on any Metro PCS phone for help 24 hours a day. What they don't tell you is that if your phone is turned off due to a billing error, you are screwed if it's after business hours, until the next day. I have been a loyal customer for a few years now. I have had repeated trouble with phone quality, billing, and customer service. I guess I'll be better off going to another company since Metro PCS doesn't seem to care.

I've been with Metro PCS for several years now and since I bought this phone, LG Esteem 4g, I've been having problems with this phone. The second day that I bought this phone, the problems started. My phone turns off by itself, it freezes and most of the time, I don't have internet. I went to the store twice. The first time, they did a master reset and the representative told me if it happens again to go back. That store was on Whisper Lake in Orlando. The second time, I went to Hwy 192 in Kissimmee and I found out that whoever fixed my phone the first time never put anything on the company computer about my phone. So the second time, they did a master reset again because they said that was not on the company computer, so they have to do it again.

I purchased a phone for $80 at Metro PCS on Dunn ave. Jacksonville, FL. When I purchased this phone, it was supposed to be a new phone. Today, I went in to the same store and took my phone in because it wasn't charging. It was the charging cord, but meanwhile, the gentleman who was helping me was saying to me that, "It is an old phone. In fact, it's discontinued, that's why you are having problems with it." I told the gentleman that's impossible. I only had it about six months or so and paid $80. He said, "Nope. You got a used phone. The guy that sold it to you is no longer here because he was doing it to other people and doing other unethical service."

I bought a Samsung Admire with a $30 rebate. Because I wanted to make sure I did not mess up, I specifically asked the store that I bought the phone from to make sure that everything was there. The person at the time I bought the phone made a copy of everything, put all the information they asked for in an envelope. The only thing I had to do was sign and address and stamp the mail. I recently checked my status only to find out that I don't have everything in the mail I sent. I know for a fact that they are lying because the clerk who helped me took it off the box and stuck it to my paperwork. The only way they wouldn't get it is if they didn't get any paperwork at all. They are a big scam. Like the bible says, the rich will be richer and the poor will be poorer. Dishonest people always get theirs in the end. I hope it is soon.

I also purchased the LG Esteem back in October 2011 in which I was promised a $100 rebate which I still have not received to this day. I sent in all the required paperwork, etc., some time in December. By February, I had not received anything so I went online to check status and it said my rebate status was invalid, not all info received. So I called and spoke to a rep who told me there was an error made and that he corrected it and I should receive my rebate in about 30 days. After over a month of still not receiving it, I contacted a rep online though the website chat who told me that my rebate is in final processing and it should be out in another 30 days! This company is so ** pathetic and full of **. If I do not receive it in another 2 weeks, I am taking action and I would love to speak to an attorney! I will get my money from these crooks.

Commerce Township, MI location - I bought two phones on 4/30/2012 under the family plan, but I didn't need the second phone, so I returned the phone. On 05/06/2012 the store was not open, came back on 05/07/2012. They said I had a 7-day return policy. I said. "7 days is today", and they said it was that Sunday, 05/06/2012, the store was closed. They counted the first day as day one, not 24 hrs. This is how they have make money on the consumer, with things like this to make a $164 so it should be a 6-day return policy. This is how they treat everyone including the men and women who serve this country.

Beware of them! They give crap battery for smart phones and take no responsibility of the same. The battery I got with Samsung Galaxy Indulge was giving issues from day 1. It was heating so much while charging that you can't touch the phone. Also, the whole battery will wipe out in a couple of hours. I tried to contact them, but they said they will not replace battery. I can't understand why they can't replace a battery which is giving issues from day 1. Haven't I paid them for the battery when they gave it to me? It was part of the phone. I will have to buy a battery from outside. I am highly disappointed by MetroPCS and would not recommend it.

MetroPCS sucks - Horrible customer service. For over a week, I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion, all of them were incompetent and many rude. Auto pay account was deleted and recreated at least 4 times. Everyone keeps saying the same thing, just go in and update to account info. The account was even verified by a corporate center supervisor. Phone service has been shut off twice, even after the store manager at the corporate center assured me that it had been restored. Then I found the emails for corporate HQ. Two emails to three execs and the problem was fixed in hours. You do the math.

I bought my phone through MetroPCS in February 2012, being told I would get a $30.00 Samsung rebate if I send in the receipt, bar code, and the rebate form. I did what I was supposed to do and here it is the end of April 2012 and still no rebate. So I went online to see the status of my rebate and it says they never heard of me. My next step was to call the number Metro gave me and that one’s disconnected and the other numbers I get online are also no good. I know it’s $30, but I want my rebate. What do I do?

I have had Metro PCS service for years. Their service and equipment has become so substandard that I am searching for new service. I have had services removed from my phone without my request, then I was charged for re-establishing the service twice. I have been indirectly called a liar when dealing with customer service representative in regards to this situation.

Fraud: MetroPCS created an account. They let someone else create it. Then their salesperson would even give us their name. Despicable practices!

I make my payments via an automated machine located outside Metro PCS stores. These clever machines coincidentally kept my change four times now! The store the automated teller/money snatcher is attached to "can't do anything." They do not own the Metro PCS machines that match the store. So my bill is $70. They kept the whole $100 and add $30 to my next bill 48 hours later. Meanwhile, my phone is shut off until I call the 1-888 number, where they give me the confirmation number I need to give to Metro to restore my service. This was a month ago.

I bought a phone. When I took it back, they informed me that I had to go to Lakeland for refund. I bought the phone in Wauchula, Florida. Why should I have to travel 50 miles one way to get my money back? I bought the phone on 4/10/2012 at 1:56PM at Speedy Link Wireless, 107 W Main St, Wauchula, Florida 863773 9975. I want to be refunded for a total of $68.49. Today's date is 4/11/2012.

On April 11, 2012, I spoke to four Metro reps. I pay for $55 a month Smart Phone plan (actually $58 because they charge me $3 to pay the bill) in which I get unlimited local and long distance. Last month, on and off, I was able to call a free conference call which is a prayer line. Now when I call that number, they are asking for a calling card. So Metro PCS is charging for a free conference call number. I spoke to four representatives. Four because I was disconnected each time. One rep said that he had to speak to his supervisor then returned to say that this Florida based number area code 218 was not supported any longer and was termed as a chat line which they no longer support. This is a prayer line! A free conference call that is free to call in, so why is Metro PCS trying to charge a fee by forcing customers that are already paying for long distance more added fees (for a free conference call)? And what's even more disturbing is how we never received any notice of this beforehand. I am very unhappy with this and Metro PCS is about to lose a valued customer since 2010.

I opened an account with Metro PCS (540 6th Ave. New York, New York 10011, 212-929-1899). One month service and a phone at $50, the total was about $108 with tax. The email and other services didn't work. I spent over 30 minutes on the phone trying to reach someone when I got home and never got help or a person on the phone. I went to the store in my neighborhood and they didn't help either. They kept me there 30 minutes, didn't fix it, gave me a ticket number and said I would be notified via email in the next 4 days, saying they are working on the issue.

I took my phone into the Metro store on Aramingo Avenue on Wednesday, April 4, 2012, because my phone will turn on and turn right back off. They determined that is was a phone issue and ordered me a new phone. I went to the store today to pick up my new phone, and they looked at the old phone and told me that it was water-damaged when clearly in the computer it says there was no water damage. Now, they will not give me a new phone until I pay for it. Why would they order a new phone for me if they knew there was water damage? It makes no sense. They are trying to get money off people, and it is not right!

As of today, Friday, 04/06/12, I wonder why my phone did not ring while expecting very important calls. I checked my phone and it displays no service on the screen. Also, my bill went up. This is extremely frustrating. Can someone help me deal with MetroPCS?

I had international calls to Trinidad, but it has been cut off and I was still billed for it. To tell you the truth, I was with MetroPCS because of that service. But since it’s been cut off, I’ll be moving back to T-Mobile. At least they would have the knowledge to inform their customers first. Metro sucks. I will tell all my friends never to go with them.

MetroPCS removed Trinidad from their long distance calling area without notice, not even a text message! They probably would have kept charging us too without notice! This is not right! Seems like fraud!

I was paying Metro an extra $10.00 a month, because of the unlimited international calling plan to Trinidad and Tobago. I decided to call my uncle in Trinidad on 4/03/2012 to wish him "Happy Anniversary", only to find out I could not make the call. I was not informed via text, mail, or automated system that they had taken T & T off their list. How rude and unprofessional was that? I promptly called and told the CSR to take off that $10.00, because I was not going to keep paying for a service I could not use. Shame on Metro for trying to get over! Had I not tried to call my uncle, I would have surely gave Metro that extra $10.00 this month. Wow!

Cut Services to Trinidad - I have a monthly contract with MetroPCS for long distance calls to Trinidad and Tobago at $60.00 per month. On March 29, 2012, MetroPCS cut all long distance calls to Trinidad and Tobago without notice or refund. There are about 4,000+ customers that were affected in the New York City area. We need help. Thank very much.

According to my bank statements, I have Paid Metro PCS $508.50 between 08/2011 and 04/2012 – nine months. I've kept my account up-to-date, in other words, I pay it a head of time. I pay Metro the 4th of each month, $56.00 according to the contract. Since 08/2011 to 04/2012 have been 9 billing cycles - totalling $504.00 billed to me by Metro. According to my math, Metro PCS still owes me a credit for $4.50 as of my last payment on 03/29/2012. Metro PCS insists in billing me $56.00 for 04/04/2012, even though I've already paid $59.50.

On March 28, 2012, I purchased a microSD 4 gig at a dealer in Citrus Park Mall between 12pm-1pm. After my purchase, I asked to return the item. The reason being that I did not need that item and just wanted my money back. The man working started talking to me about returning and letting it slide this time. And when my fiance walked away to look at another product, he started to harass me about returning it and used profane language and kept insisting that I was lying about not needing the item.

I pay for four phone lines with Metro PCS for my wife, my self, and two daughters. My wife's phone is not working properly, freezing constantly and unable to take calls. The same thing happened to my daughter's phone, which had to be upgraded at a charge. When my wife went to Metro PCS store in the Bronx and explained the problem, she was told "That phone is no good, and we do not have that phone any more." They were laughing and wanted her to upgrade to another smart phone at a cost of almost $300.00! These phones were approximately less than 1 year old. I am very disappointed and plan to move on from Metro PCS very soon.

In October 2011 I mailed off the claim form for a $30 prepaid Visa card and I have yet to receive the Visa card. I have called the Metro PCS Customer Service Dept., Corporate Office and Rebate Dept. and filed a complaint and still nothing has been done about it. I cannot get anyone on the telephone because most of their phone numbers are automated or they are busy and tell you to call back later. However, when I did reach someone, they keep telling me that is was processed and mailed out to me on January 10, 2012. I have made over 50 calls to Metro PCS with no one to help me, or call me back, not even the supervisors that I have spoken with. This is a case of false advertisement.

MetroPCS's replacement phones are nothing like new. Their employees continuously change the company policy and the corporate store has incompetent employees that do not know how their phones work. Metro PCS' employees do not keep word and will tell you whatever suits them at the moment. I don't see why I would have to pay for my warranty. As far as I know, warranty is a right. I have had several bad experiences with Metro PCS' services and would not advice them to anyone.

Metro PCS is sending me multiple unsolicited text messages from numbers beginning with 6**. I received them at all hours of the day. I spoke with their customer service but it seems like they are useless.

In March 2011, I purchased a Samsung Galaxy Indulge (when they barely came out) from Metro PCS. I was satisfied because it was my first touch screen phone. The first weeks were fine, good service and what not. In August 2011, I dropped it for the first time. My key panel from the front stopped working. That meant a lot because that panel is what kept my phone from going back, going home and looking up the settings. The warranty gave me a brand new phone, so far it was good. So after that, my phone started to freeze. I want to point out that I paid $400+ for that phone. Okay, so this week (today is March 20th, 2012), I woke up, called my mom and that was fine. At exactly 8:45 am, my phone turned off. I tried to turn it back on but it didn't let me. In fact, every time I would put the battery back in, the phone would be stuck on the Samsung logo which really upset me. I took it to the main store and I was told that I was going to receive a used one for $10+ . This really devastated me because after their phones are messing up, we are the ones that have to end up paying for it. It's unfair!