
LG Cell Phones Reviews
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Reviewed Sept. 6, 2012
I had bought an LG VX8600 cellphone for a back phone. After 6 months the phone I was using stopped working and I went to my back phone. It lasted less than 24 hours at which point the charging port broke.
Reviewed March 16, 2012
Loss of tiny spring disabled my phone. I was using an LG VX9200 (aka eNV3). I had to take out the battery and a tiny spring fell out of a notch in the battery compartment and was lost. Now, the battery won't stay in place. I asked LG customer service for a spring and offered to pay for it. They said I should send it in for repair at a cost of between $40 and $100. I asked again for the spring, or for the source of it. I have been informed that they do not send out "internal parts.” I asked to have an exception made, or to have the matter taken up at a higher level and was again turned down. I am now pursuing every opportunity to tell potential LG customers of the shabby treatment I have been subjected to.
Reviewed Dec. 25, 2011
I got a new LG flip phone 2 months ago and noticed after 2 months use that the outer screen no longer showed the time and date, but had a strange design on it. I went by the Verizon store and they said to send it off and I would be issued a replacement. The phone was usable as it was, but since it had a year warranty, I did so.
Verizon told me that this would not be covered by warranty and said that I had "damaged" the phone. This is absolutely untrue as in the 2 months I had the phone, I had never dropped or mishandled it. Supposedly, the outer screen was cracked on the inside. The ouside was perfectly smooth and there were no marks or cracks of any kind.
I requested my old phone back since it was perfectly usable and was told that they could not do that. I was charged $99.00. I have been with Verizon since they were Cellular One and have never had a problem or filed a complaint.
Two things will result from my experience:
1. I will never buy another LG phone again since there is an obvious defect in their product if through normal use the outer screen cracks on the "inside".2. When the time is right, I will no longer be one of Verizon's "valued customers".
Reviewed Dec. 3, 2011
I think I was fooled by LG! I just wanted to unlock my phone and for that, I'm waiting four months. Absurd!
Reviewed Nov. 30, 2011
I bought a LG Optimus MS690 2.2.2 Android phone for $135.00 on September 10, 2011. Within two hours of having this phone while browsing the internet, the phone froze and shut off. The phone continued to freeze and shut off at least ten times that day. I called the LG Company to advise them on what was happening with the cell phone since it did come with a 1-year manufacture warranty. I was asked a bunch of questions, like what I did install on the phone, in which I didn’t have time to install anything. So finally, they gave me the address to send the phone back, in which I had to pay for postage. It cost me $10.
I did not send the phone back until Oct 28, 2011 due to the fact I would be out a phone. So, my friend allowed me to use her phone then I sent it back to the company. It was returned to me on November 1, 2011. As soon as I got the phone, I turned it on, went straight to the internet, and started browsing. Within a minute, the phone froze and shut off. I called this company again. Obviously, I was very upset. I refused to pay for postage to once again send this phone back with the same issues, so they agreed to pay for postage.
I sent it back for the second time on November 10, 2011 and received the phone back on November 29, 2011. The same thing happened as soon as I turned it on and started browsing the internet. The same thing happened within minutes. The phone froze and turned off. I am not sure who is looking at this phone and why they can’t figure it out. All I want is a working phone or my money back. I have asked for my money back. They refused and told me to go to the store where I bought it, which I don’t understand because it’s their defective product. I have now been almost 3 months with no phone.
Reviewed Nov. 11, 2011
While speaking on the LG Optimus cellphone, the mute button, and the speaker button are activated by themselves. Due to this, others can't hear me, which is very inconvenient. The speaker button goes on when I don't expect it, during a conversation. It is very painful to my ear. I do not recommend this phone to anyone! I got this phone with T-Mobile but they will not replace my phone, even though I explained to them this situation!
Reviewed Oct. 13, 2011
I purchased one LG GS290 mobile phone in Melbourne on the 18th of September 2010. The phone is not working properly now.There is some touch problem on the leftmost side of the phone. As a result of which, I'm unable to access the features present on the leftmost side of the phone .
The icons of Camera and Gallery appear adjacent to each other with Camera at the left side and Gallery at right. And the moment I click on Camera, the Gallery gets displayed. I also faced the same problem with other features. Also, I'm unable to make calls / receive calls / send messages and see inbox messages.
I live in Delhi, and I want to know if it is under warranty and where to get it repaired.
Reviewed Sept. 27, 2011
I purchased an LG GT540 on July 8, 2011. The phone started hanging up and the application did not work properly. The phone was getting heated up and did not retain charge properly.
I took it to the service centre and they upgraded the OS from 1.6 Android to 2.1. Now the phone is not charging at all, not going above 40% then falls to as low as 4-5% charge level even when the charger is connected without charging.
Reviewed Sept. 16, 2011
I bought an LG Optimus V. I can't get any 3g service. Many people online are saying that since VM is "piggybacking" off Sprint mobile, Sprint is giving priority to their "high end-high dollar" contracts, rather than "low-end" pre-payers. Also, VM is the provider to these new free 250 minutes a month cell phones via Life Line. Since this British owned company was awarded the cellular Life Line contract, the influx has overwhelmed the Brits/Sprint. Never buy a smart phone from these idiots. Their tech support is fully aware that a tower or satellite or any other part of their infrastructure is being overwhelmed. They (tech) have been instructed to blow you off as long as possible.
Reviewed Aug. 23, 2011
My daughter and I purchased the LG Envy 3 and went through 12 of them a piece before they sent us a new type of phone. Still, an LG shuts off, blacks out and won't hold a charge. When I called LG, because Verizon couldn't do anything but give me LG's number, they told me it could take up to 6-8 weeks to inspect the phone and would not send a replacement phone for the time being. Then while the phones were down or we were being sent replacement phones, Verizon continued to bill us for the service that we were unable to use. Customer service has been horrific for Verizon and LG. I will never own another LG product intentionally again. No TV's, electronics or anything. I'm very disappointed in Verizon for not backing their customers up with these issues. These phones should have been recalled.
Reviewed July 28, 2011
My LG x330 Dual Sim always reboot every 10 minutes after saying "message is being sent to setting".
Reviewed June 2, 2011
Renewed my contract with Verizon wireless. I purchased a new LG enV touch 11,000 and started having constant problems with it. Verizon said it had to be reprogrammed; still didn't work. Then it had to have a new program put in. It still didn't work. Finally I had to except a reconditioned one. It still does what it wants. One day you have the time showing, next day it’s gone. Today I had a hard time getting it on and when I went into the car the blue tooth and radio didn't work. I took my wireless out and it decided to call someone, so I finally got it to hang up. If you're at this site you will see many people have had the same problems and Verizon doesn't want to help you except give you a reconditioned one so you could have more problems. They should replace it with another brand free of charge, but they want you to upgrade this way all the extras like the case and charger. The car charger you bought is useless. Don’t buy LG and don't deal with Verizon.
Reviewed April 9, 2011
I purchased an LG Optimus cellular phone on March 2, 2011 and it has failed. It dials and engages applications without being prompted. Phone calls are being made to contacts which I did not initiate. I paid $258.00 dollars for a phone that is only good as a light paper weight.
Reviewed March 16, 2011
We purchased LG mobile and having Insurance but they are not responding properly.
Reviewed Feb. 4, 2011
I bought an LG phone model LG620G on 1/3/11 with Straight-Talk as the service provider .The speakerphone stopped working on my end. People can hear me but I can't hear them or hear ring tones or text messages. All that works is the vibration. I paid $69.00 for it and it didn't work last a month. I am very upset with it, and if Walmart doesn't give me another, I'm going to post to everyone I know on the internet and on Facebook.
I've had good luck in the past, but this phone is a piece of **. Please make right if you feel it in your heart. I am disabled and I depend on my cell phone. Let me know what you are going to do if there's anything you can do. I'm sorry for complaint, but you need to know about this phone. I really love the features on this phone. It's very nice, if it would just last.
Reviewed Jan. 17, 2011
My family has gone through twelve LG phones, Gravity and Cerino, in one year. The phones have the following issues: don't get on the internet and lockup, speakers fail, earpiece breaks, and screens black out. They make garbage phones. So, you have to buy the insurance. Otherwise, they don't cover anything.
Reviewed Dec. 28, 2010
I purchased an LG cell phone one month ago. The cell phone does not work, and will not turn on, and will not charge its battery. Walmart says it is out of the 30-day return period and will not resolve the problem. This phone cost $100.
Reviewed Dec. 22, 2010
I am currently using LG GD-510 and have been using the same since 8 months. However, the touch application speed has become slow. I have not added any feature nor do I store pics in the gallery, so that the memory is kept free as much as possible. But this is not helping. Kindly suggest what needs to be done so that I can make optimum use of my phone. Also, let me now from where I can purchase authentic accessories for the same.
Reviewed Dec. 20, 2010
I have purchased LG gs190 handset from Sriram Tower Hazaratganj lko. On 1 Jan 2010 and I am facing many problems in my handset. I visited mobile.com service center at least 15 times but did not received any good response.
Memory card isn't working and those douche bags say, my cell needs its PCB to be changed. How weird is this? Is LG shouldn't be trusted? Well, I think so, my warranty period is getting out of time but I need my problem to be resolved as soon as possible.
Reviewed Sept. 6, 2010
My mobile (LG GD-510 model) screen complained not working properly so I went to the above mentioned service center at cut tack. They are given some date that day they will solve the problem like this, they are revised the date 5 to 6 times. I went to there by bus from my place to that service center. I am a working professional so every time my working day also getting spoiled to visiting service center. Even though they do not understand the problem and still they are not given any final solution.
There is irresponsible answer they are given that they don't know when the problem will solve. Please take necessary action. I am regular customer of LG goods. It makes me hesitate about their product due to their poor service. My working time lost and my expenses for every time visiting.
Reviewed Aug. 30, 2010
I am on my third LG cell phone, NV 3, after having several new phones when new (always shut down). It was finally replaced with a refurbished phone and has worked for one year. Now, everybody complains they can't hear me. I can't get a new one until February 2011. I'll live with it until them since I will not spend more money on the LG phone. LG means Lousy Goods. Always remember this: Verizon does not stand behind what they sell. My next phone would be Driod X, made in the USA!
Reviewed Aug. 26, 2010
The keypad lock feature is inadequate. The phone frequently makes calls or connects to internet incurring usage charges while in my pocket with no other items present. I never had this problem with previous models. I tried to submit complain on LG's website but am unable to because some info in drop-down screens aren't related to USA. I tried calling listed #800 but automated message says number is invalid. I have to watch my wireless minutes closely & had to purchase a data package in order to prevent overage charges. I shouldn't have to be inconvenienced in this manner due to the design flaw and LG apparently does not provided any consumer support.
Reviewed July 23, 2010
I have purchased a LG Cookie Pep GD510. In some days, it creates many problems. And I gave it to LG Care three times but the same problems are seen. I am very disappointed with LG services. Please help me fast.
Reviewed July 20, 2010
I am now on my 6th LG mobile phone through Verizon Wireless. Like others, when the brand new $150.00 phone started shutting off and the browser crashed constantly, I was told it was a software or programming issue. After several trips back and forth, they determined I had a faulty phone. After 2 LG Dare (1 refurbished) devices that failed in the same manner, I demanded a different device. They provided me an LG Envy Touch. I am now on my 4th Envy Touch and am still having problems with the browser crashing, the phone shutting down, the external screen completely freezing up (have to pull the battery) and apps and shortcuts disappearing.
Reviewed July 16, 2010
I have an LG CU515 Plum cell phone and the way it was built makes these phones hinges crack. The cell phone was faulty and the hinge cracked which means that they need to recall this cell phone. On AT&T, my provider, it's useless to ask for help on manufacturer’s issues. So I went on the forum that states that some costumers are getting there LG CU515's replaced free of charge due to poor workmanship. However when I tried, Jermel said nothing has been reported on this cell phone and I can send it to get an estimate on the costs. It’s a pure waste of time, when LG is guilty they did not try to help their customers.
Reviewed July 7, 2010
I purchased an LG Envy3 cell phone three months ago and upgraded my service with Verizon. I have been with them for years. They instituted a new "contract" was oversold on the cell. The cellphone shuts off, not once but 8 to 15 times a day. I took it back and was told this was a programming problem and they could easily fix it. They downloaded and it continued. They did this several times and then told me I was out of the 30-day period. They would not change it except they can sell me a used one or I could have a rebuilt same one. Looking online, I am seeing this problem continues with the rebuilt. I was willing to pay for a new phone but they wanted to sell me at full retail, an overpriced one. They will not let me out of the contract if I use my old phone.
Reviewed June 12, 2010
I purchased an LG cellular device from Verizon wireless. The phone has a defect and powers down all the time on its own. I also have a cracked screen on my phone that happened because I dropped it, this did not cause the phone to shut off. I was told by an employee of Verizon Wireless that there's an actual defect with LG that is causing the phone to shut off. LG has a warranty that replaces phone with mechanical defects which my phone has, but they refuse to provide me with a phone that's is not broken because of my cracked screen.
I do not have a problem with the screen. I have a problem with the fact that I paid for a phone that was defective and LG will not replace it. They know the phone has a defect, all of the reviews on the Verizon wireless website mention it. They want me to send them my phone ans they will assess the damage and let me know how much I have to pay to get it fixed, I don not think I should have to pay anything because it is their defect in the phone.
Reviewed May 7, 2010
I have purchased my phone on 29th October 2009. That phone was defective. I have given my phone two times for repairing. Now there was the same problem again when I told for replacement at Noida service center. They have taken my phone for replacement and it's more than 4 weeks. I have not received my phone yet. I have talked to LG executors at Noida. They all are untrained executors and spoiling company's name. They don't know how to talk to customers. My suggestion is change logo from Life Good to Life Hell. My advice to everyone, never purchase the products of LG. They only know how to make customers fool. They have never tried to give customers satisfaction, yet. Please convey this message to everyone.
Reviewed May 3, 2010
I have a phone, it's wine in color and it has LG on it. It is a flip phone and 3 other people I know have this same phone and all of our phones has broken at the hing part. Why don't you guys have a recall on this phone is everyone's phone is breaking at the hing? I have not had my phone that long and I don't use it a lot but this weekend I went to open my phone and it broke at the hing. I feel we should get a discount a replacement phone or get a new phone if they are all breaking at the hing.
Reviewed March 17, 2010
I purchased a phone that is still under warranty. I was told that its an error of mine when I know it's not. I have had to submit 4 insurance claims to cell phone insurance company for the same problem. I have also found from my search on the internet that the LG rumor has this problem bad and they always refer it back saying it's the customers fault. I just want my phone fixed or a new phone that will not continue to break. No phone available to use. I was traveling out of town when this happened the 5th time and was driving with out a cell phone at night.
Reviewed Feb. 10, 2010
I bought an LG Chatterbox in August 2009. 4 Months down the line, I could not switch the phone off manually, the screen went all fuzzy and it had no tunes. This resulted that I had to leave the phone with Edgar's for 4-8 weeks to be repaired. I know about a few more people that has experienced the same problem. What can we do about this? We spend so much money on cellphone that stays being faulty.
Reviewed Jan. 6, 2010
I bought two LG Voyagers through Verizon for hundreds of dollars and we have had nothing but trouble.
First, mine died losing all my years of contacts/pictures, etc. Then, my son is on his third with the problem being constantly turning off. It is extremely frustrating because I bought it for him so we could communicate. I returned it several times and it has been less than four months since the last new phone and it is turning off again. If I hadn't paid $7.99 per month for a warranty, we would be out of luck.
Best Buy (warranty) kept us waiting eight weeks for the replacement and now this one is shutting off.
Reviewed Dec. 9, 2009
I purchased the LG Lotus. It is a $300 phone. I got it on sale for $150. I have wanted this phone for a long time because it is a beautiful phone. I had it two months and two days and the screen went dead.
I brought it to my cell phone company who was able to get the screen going again, but had to put a different face plate on it. They told me they ordered a new phone for me just in case the fix didn't stay. Since the only face plate they had available to put on it was all scratched up, I asked if I could get the new phone anyway because I had kept my phone in mint condition. They told me that I could, but that it would be a reconditioned phone. That was all they were able to give me due to LG’s policy.
I emailed LG and explained that the phone was only 2 months old and had been taken very well care of and that a $300 phone should last more than 2 months and I hoped they would stand behind their product and give me a new phone. They explained that they will not and that their warranty states that.
I did not pay for a used phone; I paid for a new phone. If I wanted a used phone I would have bought one on Ebay for $10 instead of paying $150 (on sale) for a brand new phone. They will not give in. So, $150 later, I am going to be stuck with someone else's used junk. My daughter had one of their phones a year or so back and also had nothing but problems with it.
Don't buy LG phones. They have shoddy workmanship and the company does not stand behind their product or care about their customers.
Reviewed Dec. 8, 2009
I have a tumor above my left ear which developed after the first year of cellphone use. I have used Verizon since the beginning and it was an LG. I have had 3 of them now, all LG. I want to know if there is a class action in progress, or history of any action regarding tumors.
Reviewed Dec. 6, 2009
Reviewed Dec. 3, 2009
Reviewed Oct. 31, 2009
Reviewed Sept. 2, 2009
We upgraded our phones on 9/13/08 through Sprint and also added a line. We upgraded to the LG Rumor. We started having problems with two of the Rumors, one would not hold a charge. They started turning themselves off and on, and our text messages were not being received. Sometimes, they would shut off in the middle of a conversation.I called Sprint tech support and they tried to run updates but were unsuccessful. They advised me to call LG and submit a warranty claim as we have had the phones less than a year. I called them on the 18th of August. They gave me authorization to mail in one of the phones and after that one was replaced, I would get authorization to mail in the other.
I sent in one phone on the 18th and they claim that they did not receive it until the 21st. They asked me to include my proof of purchase (I sent a copy of my invoice from Sprint showing all three phones on it and a copy of my extended contract with Sprint showing all three phones). They called me on the 26th claiming that I had not sent in a copy of the proof of purchase. I told them I had sent it in and that if they had the phone, they had the paperwork. They proceeded to tell me they were going to charge me $42.00 to fix the phone and that my phone had passed the one-year warranty.
I told them it had not as I had only picked it up on the 13th of September 2008. They were rude and unhelpful. Finally, Armando said he would submit my request for escalation and it would take a day or two for a supervisor to get back with me. I called Sprint and was transferred around until someone named Zach told me I could have LG ship the phone back if they continued to give me the runaround.
Well, LG did not call me back so I called them back and spoke with Michelle on the 28th of August. She also claimed my phone was past the one-year warranty date and that they did not have a proof of purchase. I told her what I had told Armando and she said she would submit my claim for escalation to a supervisor. I told her it had already been done and that a supervisor had not bothered to call me back. I told her to ship my phone back to me. As of today, I still have not received the phone back.
Reviewed July 15, 2009
I have had many LG cell phones, but the last two are bad. First, Verizon told me that the charging port was bad, so I took my battery to my brother-in-law and charged it on his cell phone. It still did not work. I took the phone to Verizon and they then told me that the battery was bad. I tried a new battery and it still does not work. I can take a charged battery from another phone and put it in this one and it shows not charged.
Reviewed July 9, 2009
My phone gets very hot when in use and battery goes dead after 2 days whether or not I use it. Also, my wife’s phone does the same thing. It’s a Motorola. Also, my friend and my neighbor, both have different phones, all have the same problem. It started when they (all companies) switched over to 3G all digital network. I believe this is the problem, not the phone or battery. Is this possible and how can it be tested?
Reviewed July 4, 2009
Xenon phone broke after 3 or 4 weeks of use. The spring in the sliding Qwerty keyboard has broken. It is supposed to make the top slide easily from covering the keyboard, and it seems that the wire that holds the spring together broke. We cannot use the keyboard at all. We got a repair order in the works, but I still feel I needed to let consumers know.
Reviewed June 13, 2009
I purchased my first LG Phone with Verizon Wireless in December. Six months later, my charging port stopped working. Verizon sent me a refurbished phone, after some stalling on their part. The first day I received the refurbished phone, it sounded as though I was speaking in a well. The phone also gives a warning after two minutes of talking, that the battery is overheating. It shuts off. I will be receiving my third LG replacement phone this week. My husband's LG phone doesn't keep a charge for more than two hours.
Reviewed May 21, 2009
Reviewed May 6, 2009
Reviewed May 3, 2009
Reviewed April 7, 2009
On April 5, 2009, I was sold a cell phone (LG Shine). I paid $170. Tony told me that the cell phone had a guarantee for a year. After I purchased the phone, I called LG. I gave them the model number and they told me that I was sold an international phone that did not meet for the US. So I was not covered unless I sent the phone to Europe and called long distance. The next day, I went back to the dealer. An older man took care of me. Tony said that he was busy. I told him what the problem was; he said that this was not true, that it was his business and he knew what he did. So I called LG and put them on speaker so the owner could hear.
After he heard that the phone was for international use and not meant for US, he got very rude and loud. He did not let me talk. He said he did not give money back, the sign is on the wall and I can read it. That was not his problem. He offered other cell phones that were from T-Mobile but because I have been a member of T-Mobile, I knew the value was a lot less than what I paid. On top of all this, all the instructions are German. He said to get online and figure it out. I got online but they offered no help because it was an international phone so there were no features, or instruction given for this model.
Reviewed April 1, 2009
I purchased this phone back in September. By January, the USB charge port was not working. I do not have a warranty so I just threw my money away.
Reviewed March 30, 2009
Reviewed Dec. 29, 2008
Reviewed Dec. 17, 2008
Reviewed Dec. 5, 2008
Reviewed Dec. 5, 2008
Reviewed Nov. 22, 2008
Reviewed Oct. 30, 2008
Reviewed June 3, 2008
My cell phone was getting poor reception. I took it to my local US Cellular dealer. They, in turn, sent it a LGE repair location. The phone was still under warranty. I was informed approximately two weeks later that they had found my problem. The phone had been set (by the manufacturer) incorrectly between two channels instead of on a channel. They then said that they would not fix the problem unless I paid them to fix corrosion on the phone, which by their own admission had no bearing on my reception problem. I told them to forget about the corrosion and just fix the channel. They refused unless I paid the fee to fix the corrosion.
We ended up asking for the phone back AS IS. They never fixed the reception problem, that resulted from the phone being defective in the first place. It is my belief that they were extorting a fee from me in order to receive my phone back in working order. It is also of note that the warranty on the phone expired the day after I brought the phone in for repair. I talked to a customer service rep, and I use that term lightly, and it was of no use. I asked to speak to a supervisor, which was also of no use. The phone has been well-taken care of and stored according to manufacturer direction. (Normal usage by only one adult)
I now have a phone with very limited use through no fault of my own. By their own admission, the phone had been programmed WRONG! They have an obligation to fix it at no cost to me.
Reviewed May 29, 2008
LG Shine model cell phone, due to design using inferior materials, is prone to easy breakage of the LCD screen with normal use. The LCD screen on my phone cracked for no apparent reason within the first 45 days of use. LG denies any responsibilty for the shoddy design of this product, and offered no satisfactory remedy.
Since cell phone purchases are bound to long term cell phone service contracts, the remedies offered for repair or replacement are very expensive, and much higher than the original price paid for phone.
LG Cell Phones Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 1958
- Address:
- 201 James Record Road
- City:
- Huntsville
- State/Province:
- AL
- Postal Code:
- 35824
- Country:
- United States
- Website:
- www.lg.com
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