LG Cell Phones Reviews

My LG V10 phone has been replaced now 7 or 8 times in the last year through Verizon wireless. Every phone had the same issue. The charging plug would not stay in the phone, it would when I first got the phones on some then after a week would just fall out or quit charging. One phone that was returned to me had a WiFi connection issue, was told it was the internal antenna. Verizon tells me there are 38 phones in Stock. I will have to go through all 38 till they replace my phone with a different brand. Today my phone has been replaced because it would no longer turn on. Totally dead. Stay away from anything LG!!! OR AT LEAST THE V10 CELL PHONE!

Life's Good has done a No Good job in handling an LG manufacturing problem that's affected thousands of people. Here is what happened to me. Sounds like the same story as a bunch of others: After reading all the reviews it looks like I am just another victim of the same BS. 1st bootloop started in January right after the warranty expired so I factory reset and lost all the contacts. I understand things happen so it really wasn't a big deal. On 3/10 the phone shut down and would go through the same process. After researching how to troubleshoot I noticed thousands of reviews discussing the bootloop problems with the G4 and the V10.

I started having problems with my LG4 about 6 months ago and was told by My Sprint dealer that it was caused from a bad charger. Continued to have problems and it finally totally quit last weekend. When I took it back to Sprint they would upgrade me but I still have to pay off $200 for the LG plus my upgrade. Being 71 with a disabled husband I have to have a phone. What are my options? After reading all the reviews I'm glad I didn't try to get it repaired. And it seems all the carriers know about all the problems, don't notify their customers they might be stranded without their phones, and still stick them with the bill.

It is one of those things you put up with, until it finally damages something crucial to your livelihood and sanity. The first casualty, after an update was the accessibility of the browser. (Google for me.) Before, I could minimize the browser, but after an update suddenly I could not do so. There was no help from the internet. I figured it out myself. Now I had to swipe, make it a dual window and delete it. Annoying, but I can live with it. The second casualty was the mic icon which I used extensively for using the browser hands free and asking for directions. (One of the selling points in getting the phone in the first place.) An update came and, wallah, suddenly the icon vanishes from my home page AND from the browser.

Bought an LG G4 outright mid 2015. Worked fine for 18 months. With no abuse whatsoever, it stopped booting up. Thought the best place to get it fixed would be LG. They offered to refurbish it for $115. I told them to go ahead. Three weeks later, and after 3 calls asking for a status, it arrived with the leather back missing and completely dead. At least when I sent it to them, it would try to boot and then fail. Now it doesn't even light up at all. I checked my bank account, and so far they haven't charged me, but I'm concerned they still might. This phone was touted as one of the best phones available in 2015. I would definitely agree to a lawsuit against LG. Bad phone. Bad service. No offer to replace. No offer to compensate monetarily.

Google recently pushed an OTA update to my LG Nexus 5X phone and caused it to enter a bootloop. Both Google and LG blame each other and no one will take accountability for a problem which is widespread. Type in Google 5x into google and the top search terms are on this issue. Seems like it's more than just a few users that both companies claim are impacted. Look forward to a class action lawsuit, so they take this issue seriously.

My LG phone G4 has a power looping problem or something like that. When I bought it it broke down about a month after I had it. It broke down again 14 months later. I didn't know that their warranty was extended so by the time I called I was 10 days out of warranty with the same problem. They were supposed to fix the first time. I wouldn't own another LG phone again. Their service people don't try to help you. They won't let you speak to the supervisor. They tell you that the supervisor is going to tell you that it's out of warranty. They said I could send it to him and then they would fix it, charge me and send it back. Why I think this phone should have been recalled. Sickening how big companies step on little people.

Late January my LG G3 started turning off randomly and the screen started fading to black. After contacting LG I sent it in to repair through their services. I received a shipping update stating that it had be received at the repair centre January 27th. LG promised a 7-10 business day wait for repair and return. After waiting 10 days I contacted LG and was given a generic response that the phone is under inspection, again they asked for another 7-10 business days.

Bought my LG G4 in June 2015 and it stopped working about a month ago because of the bootloop issue. I called LG and the phone representative stated it would be repaired and sent me a shipping label. I shipped the phone to them and after about a week of it sitting in "diagnosing" status they declined to repair stating it was out of warranty and physical or water damaged. I never dropped the phone once and always kept it in an Otterbox Defender case since the day I bought it. The phone was never once near water. When I called to find out why the phone repair was declined the rep stuck to the script saying, "It's no longer under warranty or physically damaged". She said they can repair it for about $75 or refurbish it for $150.

It finally died for good. Have had the same problem with it dying and resetting it by removing and replacing the battery. This time it stayed in the startup loop and never turned on. Kept dying. Going to cancel my Sprint account and get a Samsung.

My family has 4 LG phones and three different models. They have all been modified so that you cannot format the sd card as internal memory. That is a feature on the new Android. They disabled it. You cannot move any apps to the card. You cannot move mp3 or any other music format to sd. Players cannot find it. Downloaded games, apps of any kind cannot be moved to sd. All of them eat up internal storage. The camera on my K10 only has a 4X zoom. Pitiful. Seems like a ploy to get you to buy more expensive phone with more memory. Will never buy another LG product.

My LG G4 suffered from boot looping after less than a year. LG acknowledges this defect but failed to recall the affected phones. However, since my phone was still in warranty, I sent it to LG for repair on Dec 30. FedEx lost the repaired phone so after being reimbursed by FedEx, LG sent me a replacement. The replacement they sent me is not compatible with my carrier, Sprint. LG, depending on who I talk to, says that either the ESN release needs to be filed or that the release has already been processed. I have made at least five requests for the ESN release to be filed since Feb 3, but my phone still doesn't work on Sprint's network. I've been without a phone for nearly two months now and have given up hope that LG will ever help me. They will not activate the replacement, send me a replacement that works with my carrier, or refund me. Their customer service is a complete joke. Avoid LG products at all costs.

I have purchased LG10 V from AT&T; I have it for about 15 months when it suddenly stopped working. It won't turn on and has Bootlooped. I called LG support unfortunately my warranty just expired this January first as per the technician. I told her that I found many other customers with the same problem on the internet while trying to figure out what was wrong with my phone and she told me that they never had a complaint. This is a fault of LG. They should fix the problem for the customer without an extra charge. I am not happy with LG. Loved the phone while it lasted but hate that it only lasted a little over one year for the price that I paid.

This phone is absolutely the worst. Period. System UID's out of hack to no fixable solution. This was the worst purchase ever. Not ever again will I make this mistake. My memory card has been wiped twice now, and that in itself is worthy of all the hate and venom I can ever possibly come up with to say regarding LG phones. This is not the first LG phone I've had problems with, and this purchase took 29 months for me to decide due to the prior dissatisfied experience. Thank you.

3 months after receiving my refurbished LG g4 phone I started having problems. I would not be in control of my settings. Either it would be blocked out or not be there at all. My phone would download things all the time even if I tried to stop it. I would receive fake lg legal agreements. My phone would turn off when I would try to record it with my other cameras. I would get redirected to fake websites as well as fake 1 800 numbers. It would turn on repeatedly when I would try and factory reset. It would have this vibrating pulse about every 3 seconds that would drain my battery extremely fast. It would delete any photos or videos that I would record of it. It would know when I was about to make calls or report this to someone and turn off my phone before I could dial number, as if it could see my every move. Amongst a few other things that happened in last 30 days them are just a few.

Purchased an LG4 January 2015 - 2 weeks after the 1 yr. warranty the phone has completely died. I'm still paying $300 for a phone I can no longer turn on. Bought a battery thinking that was the problem. I'm very upset that I have now lost photos, contacts and other information. I will never purchase another LG. Thank you for nothing LG- Life is not good.

LG G4 phone still on lease program will not reboot after one year and one month. Sprint rep made us aware of LG G4 issues, told us to go directly to LG. After sending phone back for inspection LG claimed not under warranty due to damage. I have never dropped the phone and have always kept the phone in an Otterbox for protection. The only damage the phone has is a cracked camera lens from my carrying in back pocket. The phone has been able to be used with the lens cover damage.

My LG G4 headset icon is stuck to on even when the headset is unplugged. I don't know why. This is the 2nd time it happened to me. The first time I've sent it in for repair, the phone worked for 1 1/2 month, the 2nd time, I've exchange it for a replacement phone. Hopefully, this will resolve the issue. I've noticed this happened after I dropped the phone, however, I have a case to protect the phone, so, shouldn't be an issue, but who knows. If it happens again, I'm done with the LG G4. When It's stuck with the headset icon on, the speakers are not working, I can't hear people when they call, I can only talk to them when I put them on speaker. I wonder if anybody else have a similar issues.

I have a LG TV. After 4 years of use, it started to show different type of failures. I searched the web, many people encountered the similar problems. By baking the PCB (main board, or the IO board) can fix the issue, sometimes it will work for a few months. In my case, different issues popped up. I baked it again and fixed it. I am a computer HW engineer and this points to the flow soldering issue during manufacturing. Apparently LG does care because when this showed up, it would have passed the warranty.

Will never own a LG phone again. I bought the beautiful LG G3. Was an amazing phone that was simple yet packed with features. I was a big fan of the phone. I woke up one morning to find that my G3 had bricked. It was stuck in boot loader. I had the phone for little over two years, so it was out of warranty. I ended up buying a new LG G4 for $350.00 (even though the G5 was out). Not even a full year later, my LG G4 bricked. It stays on the LG G4 boot loader screen. Supposedly it's a hardware / mother board issue. Saying that I'm very frustrated is an understatement. These phones are expensive to fix out of warranty, not accounting for the time it takes to fix them. Save yourself time, pain and money, and just stay away.

My LG Nexus 5X was affected by the bootloop issue. One evening it just randomly began restarting, and then never turned back on. I had the phone for 8 months. I had to send it out to LG to be inspected and possibly repair. About 2 weeks later I was told it could not be fixed. They offered to "upgrade" me to a G4, which I didn't not want as it has no fingerprint sensor. They then agreed to ship a G5 instead. About 3 weeks later (one month after my phone died) I get a package that has a refurbished G4 in it. I called and was told a new order will be shipped out with the G5 and I can then send the G4 back. During this whole time, I had to go out and purchase a new phone.

Well at times my LG4 for some reason would recycle itself. Then on Sunday 01\29\2017 it just stopped working. I went to AT&T and I got dumb looks, Till I told them there was a ongoing problem. The nice clerk did some checking and then told me to contact LG. Well time for doing something I LOVE nagging companies that did not let others there was a problem. Well first on to Facebook to contact AT&T and LG and posted in the open about my problem. AT&T was so helpful and told me that LG will take the phone back and fix for free. I got the nice agent's name after telling them that I was thinking of just going to another carrier after 14 years.

I have read countless stories online from LG customers whose phones have experienced a boot loop failure. LG has publicly acknowledged the issue is a design defect. They have lied to customers and held on to phones for months. I have asked LG to send me a replacement or refund rather than be another who ends up with no repair, no replacement, and no refund. LG customer service will not move my call up the chain. They simply hang-up.

When I first got the LG smartphone I thought it was a pretty decent device. But then a few years later I found that the phone started boot looping and I was unable to fix it. I tried a hard reset but that did not work. Taking it to a repair shop won't do me any good since the warranty has expired. LG customer service is a joke.

Summary: Paid $72 to have phone repaired and back within 5-7 business days. 25 business days and counting with no phone. Details: I sent my LG G Flex 2 to LG Electronics for out of warranty repair in December 2016. It was received on 12/19/16. It was diagnosed on 12/20/2016 as "Power Completely Off/Components on Board" at fault (This is technically incorrect as I noted it does communicate via USB with a PC and registers as a "Qualcomm 9008" device - physical components were fine, only the software was wiped from memory. Nonetheless LG diagnoses the whole motherboard as faulty and charged $72 to swap it without replacing any housing).

I purchased a LG phone in Sept. of 2015. I had to replace it July 2016. Today 1-27-2017 this phone stopped working. I have to pay to replace it. I am very frustrated because I may not be able to retrieve my data. I feel that you should be told at the time of purchase that this may happen. I have read many reviews from LG customers that have had the same experiences with their LG phones. Why do you keep selling these defective phones? It makes no sense to pay for a phone that doesn't work. I will not be purchasing a LG phone again. I will pay this phone off and purchase another brand.

LG G4 phone just died. What a customer service nightmare!! Manager "Andy **" how do you even have a job??? Phone triage with Verizon to LG no notes documenting call, still owe 150. On a phone and "free repair" promised not honored due to agent's poor service. Not located in the US.

We purchased the LG G5 phones December 2016. Had constant problems with the batteries with this phone. Had constant problems with the phone having to reboot. Once the warranty is up within two weeks both phones to completely crashed and shut down. Took the phones back to T-Mobile. They say nothing they can do. Want to charge you $300-$500 for a new phone depending on which one you want. They say to contact LG. LG has had several complaints regarding this phone. They are doing absolutely nothing about it. This is a complete scam. LG is aware of what they are doing with these telephones and that everybody is having the same problem. They need to reimburse people for all the money that you paid on the so-called leases of these phones. There's going to be a class-action suit if something is not done immediately. I too have contacted LG and filed a complaint.

LG G4 a trash. Just stay away from this phone (or probably all LG phones). I bought this phone 15 months ago, and recently, it stopped working (problem of Boot Looping). I called the service repair and they said "you have to send your phone for servicing" (payable, of course). Firstly, I don't get it from people who are willing to send their phone loaded with private stuff to unknown person for repair. Secondly, why LG did make the solution (repair kit, firm download) available on their website? This problem of boot loop was discovered sept. 2016, and LG representative acknowledged the problem later, and said that all the phone with this issue will be fixed. Here I am now with almost a dead phone loaded with important photos (can't transfer them to PC, USB does not recognize the new drive), and can't send it to a stranger to fix it. Very disappointed.

I am very dissatisfied with LG. It was my first product I used of LG and my life's first expensive thing I bought from my responsibility. It was a great phone according to internet reviews. After a year it stuck into bootloop after updating software. This problem was with many LG G4s. My phone had a little crack on the screen which I got 6 months before the problem happened. LG was taking responsibilities to repair all of the phones but they refused for mine because it had a little scratch on it (according to policy). How funny is this. Yes it had a physical damage, but that doesn't mean this is because of it.

Doesn't hold a charge worth spit and lousy keypad for texting-only. Have had it a month. Try getting this company to do anything about it. I bought it at a Metro PCS store. Their service is fine. It is the product that is not good. I have had cheap flip phones that cost less than this one and they worked much better.

I purchased a bluetooth headset in March of 2016. In August of 2016, it just stop working. Since the product was still under warranty, I sent it back to LG with the required information, which was the RA number that was provided to me by LG. LG sent my bluetooth back to me in the same condition that I sent it to them. I called LG and was advised that the technician refused to fix my bluetooth because he didn't have the required information. I spoke with a supervisor of LG who informed me that the systems shows that they received the required information. I filed a complaint with LG. I was supposed to receive a response within 24 hours. That was 4 days ago.

I purchased an LG g4 cell phone from Amazon. The seller stated it had a warranty but 4 months later when the phone completely shut down I found out there was no warranty. They told me to contact LG. LG's customer service is a joke! What company says "there's a known problem but we're not going to fix it unless the phone is under warranty" or they will fix it for a fee. These phones should be recalled. I will never purchase another LG product! Nor would I recommend!

LG has admitted that several weeks ago due to pushing a software update, that many customers have experienced the BSOD. When I called cust serv over the weekend, I was told that although I did nothing wrong, that because my phone is just out of its warranty and I didn't purchase the insurance, that I could either return the phone for an undisclosed repair cost to ME or I could purchase a "like new" phone from them for $150!!! This is ludicrous! Subsequently, I have lost not only the use of my LG device but EVERYTHING that was in it!!! What can I do???

I purchased this phone from Freedom Mobile. My phone just died and when I called them they said it's past their warranty. Upon googling the problem, it said that most of the LG G4 has motherboard problem. So if this is a factory defect from the beginning, can it not be fixed by LG? I saw that there are thousands of people with similar problem. Isn't there a place a class action lawsuit can be lodged against LG for selling defected phones in North America.

My mother and father purchased the "Best Phone on the Market", the LG G4 with the stylish leather back! Yeah... Pure sales tactic garbage. Due for an upgrade and in dire need of new phones, my parents went to the Sprint store. When arriving, they were greeted and shown around to new cell phones. Of course the phone that they push the hardest is always the best right?

I have the LG inspire gold and it has been giving me issues since the 2nd day of ownership. I purchased the phone 11/14/2016. It is now 12/29/2016. So in this short amount of time the phone has been nothing but a headache. It keeps saying invalid battery even though the battery that came with the phone I never use anything other than the charger it came with but it doesn't stay on. It registers me off my wireless network majority of the time. I would say this device is trash and I wouldn't recommend anyone waste their time or money with LG and from the looks of the reviews I've read it doesn't seem as if the LG manufacturers care that they are distributing faulty products and are doing little to nothing about it to meet customer satisfaction. If a suit is going to be placed against them please inform me. I will be willing to join. This is ridiculously unfair to us as buyers.

In October 2016, I was forced to upgrade my LG G3 to LG G5 due to a malfunction of the LG G3. I received a "NEW" phone on October 7th 2016. On December 20th 2016, the "NEW" phone went black, got hot, and a pink screen which looked like a computer blue screen came up. I took it to our local US Cellular store where I had received it and they could not save it! Everything was lost on my brand new phone. The supervisor said I would receive another phone the next day and I did but found out at that time they replaced my new phone with a refurbished phone!!! AND, I still am paying for a "NEW" phone. I've asked for an adjustment and they responded that LG only replaces with refurbished phones. So, NEW phones crashes in 2.5 months but I have to pay "NEW" phone price for 3 years!!!! No adjustment. No new phone.

I have bought many Bluetooth headsets from LG but over the course of time they only last for 6 months. When you send it in, they either repair it or send you a new one; but as soon as you begin to use it, within the next 3 months, you have to call up the company and tell them it is no good. This constant back and forth of exchanging is wearing me out. Why can't they make their product to last. It seem that this was designed this way so that the consumers have to keep buying their product. I have decided that I will never buy another LG headset again because the workmanship is poor, and the customer service is not helpful. Until I hear that things have change as to the quality of their products, I will never buy any products from LG. I am sending this evaluation out to all who read this review, DO NOT BUY ANY LG PRODUCTS. YOU WILL BE IN FOR A GRAVE DISAPPOINTMENT.

Purchased on the Google w-site in Oct. 2015 and then USBC connector broke in Dec. 2016. Got RMA and dropped phone off with RMA label at FEDEX retail location. Phone never made it onto a truck at the local FEDEX consolidator. LG says they will take care of it but offer no details when pressed. Wild guess is that it takes a month or more to get a phone back from LG.

LG G4. I purchased this phone 4 months ago. It is now stuck in the "bootloop". I have sent it to LG for repair. Between problems with the phone and LG's terrible customer service I am completely dissatisfied with this company. LG refuses to fix this problem after admitting that this has been an issue and that this is a company defect. The customer service representatives have not responded to my inquiries in the promised amount of time and I had to reach out multiple times only to explain the issue over and over again. It has now been 2 weeks since I sent my phone to LG and no solutions have been offered. I will never trust of buy from this company again.

When I first started experiencing the issue, I took it to a local repair place. They identified the issue as the known boot loop issue. I called LG and was told in no uncertain terms that they were aware of the issue and repairing as a warranty issue regardless of the date of manufacture. They send me the paperwork and the label, I send in my phone. Suddenly my phone is 'out of warranty' and the repair is $200. So they're pretty much holding my phone hostage at this point and I'm livid. Just to add insult to injury, the representative in chat insisted that there are no supervisors whatsoever in the building outside of Monday - Friday 1000-1900.

My husband and I purchased the LG3 at the AT&T store. Fourteen months later my LG3 stop working. It kept on stated that the sim card was not valid. So I went back to AT&T and the sale person stated to me that I was the 10 customer that came in that day with the same problem with the LG3. So they replace the sim card twice and still wouldn't work. They told me that I would have to contact LG to see what I should do. At that time I still owed $250. Well Anna (LG customer service) stated that I was still in the manufacturer warranty. She stated to me if the new sim card doesn't work to call them back and they would have me send the phone to them to get fix.

Just got this phone about 3 months ago. I have had all kinds of problems. Overheating, will not keep a charge, can barely hear on it. Have had Verizon a long time never had problems. Cannot get but 2 bars on this phone. Cannot get on it 90 percent of the time. It is the worst phone I have ever had. Going to main dealer to try to get it resolved, but they said they would have to get me the same phone that I do not want. I think everyone should file a class action lawsuit on LG. Tired of getting screw with phone. I want my Apple back. My advice to not ever get a LG.

I have an LG2 Escape phone. It's the worst phone I ever owned. It's thru AT&T. Dropping calls all the time. From day one! I sent it back, the second one acts the same! They keep trying all these troubleshootings, but so far nothing helped. In the meantime I wasted at least 4 hours being on phone or chat with them!

I bought a LG G5, the phone seemed very innovative but I could use it only one month because it could not charge anymore. I tried with another charger but the problem was from the phone. I contacted LG Belgium but they told me that they don't take care about this model that I bought in a Belgium website. I have to contact different LG customer service to found that I have to send it in Hong Kong. I sent it and it seems they fixed it except they don't want to send me it back! I tried to organize the carrying back but of course it is impossible to contact the good service to send them the track to put on the package. LG are thieves and sell bad products with defects and they don't care!!! I will never buy a LG product anymore!!!

As a result of recommendation by Verizon sales rep, bought new LG V-10 in March of 2016. I have had nothing but problems with this phone and Verizon just ordered the 3rd replacement for this phone. That means it will be the 4th phone in 7 months. I tried to get Verizon to give me a different brand and model of Android phone, but they said at this point they could not, but why don't I pay off the 500 balance still remaining and get a different phone. I'd have to have my head examined to do something that stupid. I don't want the damn thing to begin with and I sure as hell aren't going to throw away that kind of money on this piece of crap. Let's see if number 4 is any better than the first three, if not I will write back.

My phone was working totally fine until one day it suddenly got stuck on a reloop boot, where the phone continuously restarts until it finally stopped working completely. I sent my phone to LG, who had assured me it would be fixed, to get it back three weeks later and find out that it is being refused repair due to 'evidence of liquid residue found'. Regardless of this, the problem and reason why the phone stopped working had completely nothing to do with this, and it is a widespread problem throughout LG G4 phones and highly publicized over the internet.

We purchased 3 LG G5 cell phones on June 24, 2016 through Sprint. We paid $576.00 for each phone plus tax. Within 6 weeks, my husband's LG G5 phone kept rebooting then died. Sprint replaced phone with another LG G5. Within 6 weeks same issues with new LG G 5 phone. We were to we had to send it to LG with $88 dollars for them to repair phone. We mailed phone with payment end of Sept. 2016. Now, 3 weeks later, we are still waiting for phone to be repaired. We keep getting emails to contact them to give Ok to proceed with anti-theft code. Each time we call LG they tell us to ignore email. Our phone is being repaired. We get another email. Same message. Now today my phone same kind of phone, LG G5, is doing the very same as the 2 other phones. Keeps rebooting and overheating. Was working one minute then it didn't work anymore.

Model # LG-VS986W, FCC ID: ZNFVS986,S/N:505KPDT0016474,H/W Rev. :1.0,imei:357903061444745. This phone died 2 months before the year was up. I filed a claim with LG. They accepted but mysteriously my phone came back only to die 1 week after deadline?

I have 2 LG3 android phones that don't work and both are not even two years old. The first one stop working in July and I tried to have it fixed. When you buy the phone they don't tell you when you buy the extra guarantee for them after the first year you don't just pay 50.00 for them to replace it after the year you have to pay 200.00 to replace it and of course when the year was up my phone stopped working. I should have know because we got the two phone together, my son's phone had to go back the next day because it was broke. Had to wait for the new phone to come in that should have told me to get rid of both of them and get another brand name phone NOT LG. I now have another LG phone my sons and now it is doing the same as mine that I had fixed. The LG3 have defects. I had a lady told me she got one and the next day she took it back.

On September 30 I contacted LG support regarding the bootlog issue with the LG G4 and support immediately said the phone would be replaced and provided me with a FedEx label to ship it from Austin TX to Fort Worth TX. The phone shipped on Oct 3 and was delivered on Oct 4. I have made almost daily calls to the customer service 'no customer service' which is in the Philippines to be told different stories each call. On Oct 10 I rec'd an email stating they had just received my phone when the truth is they didn't know where my phone was from the date of delivery on Oct 4 until after numerous phone calls by me. The Philippines supervisors are of absolutely no help and claim there is not a phone number to talk direct to the repair place. This is the worst customer service I have ever experienced from a large corporation.

My LG G3 phone quit working 10 days before one-year warranty expired. I gave them proof of purchase and they wrote me back saying the phone is out of warranty and I must pay to have it repaired even though my phone is CLEARLY under the one-year warranty from date of sale. They are telling me the warranty is one-year from the manufactured date when their warranty states from date of sale. This is a SCAM company!!! I warn you to stay away from LG phones at all costs!!! They will do anything and everything not to repair their phones under warranty. I am a reputable engineer. In my lifetime, I have never seen such a fraudulent company. If I had time I would sue them but it's not worthy my time. I just bought an HTC 10 and will hope for a better experience this time around. YOU'VE BEEN WARNED!!! Buy LG products at your own risk!

Brought a LG k7 phone. Started charging it. Had it less than 12 hours phone started getting hot as soon as I started charging. I try to bring it back to the store. They give me the runaround. Went to four store in one day. Brought the phone at 6 pm. Tried to return it at 10 am. Was told I could not get new one. Had to wait on one so it can it got hot so it was the battery. Hell to get one.

I sent my phone to LG for repair Sept 2, 2016. The repair was supposed to take 7-10 days. The repair tracking says 6 days to return to me. I was told to go to my carrier and have them 'lend' me a phone. Real life not Philippines scripted life: carriers don't do that. 29 days later I still do not have my phone. The right thing for them to do at this point is to replace the phone or upgrade me and the customer service team is not equipped to service this expectation. I have called them numerous times. Emailed them numerous times and check the status almost everyday with no update.

I had purchased a new phone and the camera did not work. I had to send it in to LG in Fort Worth, Texas. It took them forever when they finally sent it back - stating: THIS PRODUCT IS DAMAGED AND NOT REPAIRABLE. OUR INSPECTION RESULTS ARE AS FOLLOWS: WATER DAMAGE. No. It was a new phone, no water damage. This is an ongoing issue with the LG phones. What happened? Did they not know how to fix it? To make matters worse, now the screen keeps blinking on and off. THEY BROKE IT EVEN MORE. Very frustrating. I tried to reach them through their phone number and after waiting on the phone, trying to get to the proper area - I was hung up on. HORRIBLE SERVICE. Now I have to figure out how to get a new phone when I just purchased one. SL 16923735, MODEL: V588OPPBK.

I'm giving the phone a 1 star because I can't go any lower. I bought the phone at the Sprint store. I hadn't bought a phone for five years, because I loved the Samsung phone I had. But it stopped working the day before I took a vacation overseas. I ran into the Sprint store because I needed help. The phones looked totally different than they had five years before.

I've had 3 LG G4s phones and 2 LG G2 phones. All of them have bricked in some way. My first G4 went into a boot loop after a year and I had to get it warranty replaced. The replacement I had wouldn't even turn on! I ended getting another warranty replacement of the replacement and that just recently bricked after 3 months. The last one was "out of warranty" so I had to buy it outright from AT&T or wait several months with a cheap old phone!! It was absolutely not my fault that it bricked. It locked on the LG logo and then went black and wouldn't respond in any way. I wouldn't ever recommend this company to anyone.

I brought my LG mobile phone from Boost Mobile with insurance. Since the day I brought it, this phone has been overheating so twice a day if not more. I have to turn it off for 30 mins and turn it back on (sometimes 3 times a day). So yesterday it got so hot I turned it off and it completely died. So I phoned Boost Mobile as I have insurance with them. The rep I spoke to was speaking so fast I had to stop her twice. She did not want to replace my phone (so why would I have paid insurance?), told me to get in touch with LG.

I got the suggested insurance through Verizon, Asurion. My LG G4 stopped working back in July. I called Verizon, they asked if it had any water damage. Yes it did from 6 months ago. My phone just quit working that day. I was sent over to Asurion. I was sent a refurbished phone and had to pay $150. My friend's phone did the same thing the next week. She did not have water damage, she had to pay $350 to upgrade her phone. I did some research and found out that this is a known problem with these phones. Last Thursday the replacement phone just quit working for no reason. No water damage. I called Verizon, the person I spoke with told me, "Oh yeah the G4 and G5 are known for this problem." If LG had any kind of ethics, they would recall all of these phones.

Yesterday afternoon my LG G4 decided to stop working. Locks up at the LG logo and then goes black. I went into the local Sprint store who acknowledged that the LGs were having this problem and customers were coming in constantly with the same problem within past 3 months. That being said, Sprint will only upgrade my phone for $200. When I contacted LG last night, they reluctantly admitted that their phones were having this problem, but indicated I need to send my phone to them so they can determine if I have damaged the phone. They sent me a ground FedEx shipping label. By the way, they only give you a label for ground shipping. They indicated to me that this will take up to two weeks.

Phone had battery issues but still functioned. Then woke up (one month after warranty expired) to find phone had reset itself. This was a hard reset, which WIPED ALL MEMORY. LG CUSTOMER CARE COULD NOT CARE LESS. Russell was asked to refer call to supervisor, two days later no call. I have no phone numbers of friends, business contacts, doctors, nothing. No stored contact information. Nothing. Store was able to find pictures fortunately. Would not recommend LG going forward.

I have had nothing but issues with my g4 AT&T h810 since I purchased it. It will heat up so hot it is uncomfortable to keep in my pocket. My other g4 was just replaced 8/25 due to the electronics actually burning up and the replacement device has the same issue. I have not even said anything about the poor reception from the internal antenna and the issues with Bluetooth. Please do not purchase this phone. It is not worth the trouble and poor quality.

Bought a LG 4 at T-Mobile on Dec 4th. The phone was fabulous until July 28th 2016. The phone boot loop problem that LG is aware of but didn't recall. T-Mobile would not let me upgrade because the phone didn't start but I still have to make the payment. I left without a phone and it's been 10 days. I know they can't get a phone because this problem is widespread and there aren't any that work. LG does not care about consumers.

Bought the phone in March 2015, started having problems with it almost immediately. Verizon store helped as much as they could. When I entered the hospital for open heart surgery this past spring, phone would not charge. Had it taken back to Verizon store who no longer offers repair or tech assistance. Contacted LG upon release from Hospital and Convalescence home, and LG tells me warranty expired! Tried to explain circumstances to no avail. Agreed to pay for repairs, and was told to remove battery and send in. Agreed to repair estimate. Informed it required a new board, and there would be a delay in shipping since board was back ordered.

I had pre ordered the flex 2. Worked for 11 months and software crashed. I am STILL paying on this phone and lg will do nothing about it! I ended up getting an lg g4 had that not even 2 months and it did the same thing. Sprint tells me lg will do nothing about it unless I have protection plan or pay to fix it. Been having rounds with lg to fix the problem that is on THEIR end! I will never buy another lg again. Extremely disappointed in their phone products.

This is by far the worst of the worst phone I am ever unfortunate to use. It's completely useless and unreliable. Phone keeps restarting for no reason at all 'til the battery drains out. It's the most unreliable phone ever. It's sloppy and worst touch with huge latency issues. Imagine phone crapping out on you when you are in middle of 911 call. This phone should not be manufactured at all. LG3 + android + t-mobile is the worst combination ever made. It's marriage made in hell to torture innocent customers. Please Please for god sake Google stop developing such crappy android OS and Please Please T-mobile stop wrapping more crap on top of android crap and LG please stop making such crappy phones with crappy batteries and touch. Yuckiest experience ever. Thank god I switched to iphone. I think if LG t-mobile and android continue this way, Apple don't need to do marketing at all, people gonna buy those.

I have been with T-Mobile and currently own 3 LG devices; LG G3, LG V10 and LG Pad 8 F. I paid off my LG G3 and pampered it like a baby. One month after I paid it off it would not boot and encountered the blue screen of death. I called LG and they said it wasn't under warranty. I could send it in for a motherboard repair. More than the phone is worth. T-Mobile said they would replace it for a restock few at a Corp store. I went to a T-Mobile and asked them if they were Corp, they said yes and refused to do what T-Mobile on phone said they would do. I then sent it for a motherboard repair. Phone works ok, however it will not get on the cell network. The phone reads the SIM. However T-Mobile's service will not recognize the device.

Bought (through the payment plan they have) my LG G4 from AT&T last July for close to $600. Didn't have any issues other than it was not as fast as before but thought since there was so much info/pictures it slowed it down. Fast forward - have my phone for 8 months. The knock screen stopped working. Not really an issue. I just turned it on with the back button. Occasionally it would be really warm as it is being used. About 2 weeks later I plug my phone and leave it on the table to charge. When I come back the screen is cracked top to bottom!!

Their phones are nice when you first get them, big screen, good picture, lots of memory, but they break, A LOT!! And all anyone can do to repair them (this includes my crappy service provider SPRINT) is to factory reset. No one even tries to fix them any more they just factory reset. Hey I know you have hundreds of photos of your children and friends, and lovely places you have been, calendar events, passwords etc, but we are going to erase all of it, is that ok? WTF try fixing it FIRST. This is the lazy way out, (again SPRINT is waaayyy worse than LG because they are like that with every single type of phone they sell) but I have purchased the LG G2, G3 and G4 figuring they would do better... They don't. DO NOT BUY FROM THEM if you have other options!!

I purchased a LG G4 mobile cell phone on Amazon. After using it for about 9 months, the cell phone went into a boot loop and I couldn't get the cell to start. I contacted LG to get them to repair under manufacturer's warranty. They refused, because they said that the phone I had was manufactured outside of the US. But I had purchased the phone on Amazon brand new in the US. I don't understand why I should care where they manufacture the phone. Most of the products in the US are manufactured in places like China and India, but all companies I've ever dealt with had always honored their warranty. I had submitted a complaint to the BBB hoping for a resolution, but LG obviously doesn't show even respect for the BBB and have lied in their response saying that I wasn't the original purchaser of the device even though I had provided my Amazon receipt.

I bought a LG G3 and I received a update. I thought it would do something special to my phone but it ruined it by causing the screen to fade and lose track of where it is. I still owe a lot of money on that phone and LG refuses to replace the device after they ruined it with their update. I still have that phone to pay off. I wonder if a class action lawsuit would be in order?

The phone stopped working after a run. Did it get a bit sweaty? It was in a sandwich bag and a neoprene case, but maybe. But still - no water protection. Under warranty. Sent it back. FedEx lost it. I have been on the phone with LG customer service in the Philippines 10 times. They admit that they are wrong in not getting me a new phone. They admit they will be paid for the phone by FedEx someday. They even admit that company policy is wrong. They still won't give me a new phone. I will never buy anything from them again.

The repairs being made to the LG4 are ongoing with many dissatisfied results. LG needs to get their crap together before somebody lawyers up and forces them to provide better service. Mine is under warranty. They still have my phone and after the reviews I've read here, I wont hold my breath for good customer service. I have always felt LG was reputable. This will tell me everything. I know not to expect much. Pisses me off to read this many complaints and nobody from LG gives a crap.

I am just another voice adding my two cents about the LG G4 boot loop disaster. LG needs to stand up and be responsible for their products. Consumers, like myself, depend on our phones to not only phone home, but run our daily lives. They've acknowledged the hardware flaw. Fix it!

I too got the problem with the phone overheating. All of the sudden it goes on a loop and won't get passed the initial screen. I bought the phone on June 2016 and bought the additional insurance. Since the phone was never dropped nor wet the insurance does not apply. I took it to a Verizon store where the first thing they did is offer me an upgrade to their newest product (I don't want to pay more! I just want to get this fixed). My son's cellphone (Droid Turbo) was bought thru them. I just wanted another battery and they said they don't carry it (then why did you sell it to me).

Hi, I've had 2 LG smartphones and both have failed within the year. Right now I am using the LG volt 2/LG G4. I have had it since Nov/Dec 2015 and I have a lot of trouble connecting to the internet right now. The phones look great but seem to be just thrown together without care. I do not recommend this company for anything not phones, TVs or home appliances. I've tweeted them about it and they never responded, shows it they don't care!!

I purchased an LG G4 one year ago. They knew these phones had errors - didn't try to fix them. Sent phone in to be repaired and had to purchase another phone not having one while waiting as a business owner. The phone comes back one week ago. Have been to store four times. Been on phone with someone every day and they don't want to fix the problem. For as much money they are charging these errors should be fixed. I wouldn't recommend LG to anyone. It is the worst place ever. As a business owner I would try to please my customers. Especially on their error. They know these phones are junk!! Will not fix their problems. My... wow what a business!!

I had this G4 from LG for like half a year, with regular use (mostly email/google docs), then one day on my desk needed to check the time, it's freeze and then shut down. When I try to start it, it's keep bootlooping. Some days before this, I notice the exceeded temperature, and the really slow reaction, like opening the sms listing could take 5 sec to wait... The best part is when I did go to LG Morocco, they said "we don't provide support, you may consider to write to the main company"!!! Btw, I had a TV 2 years ago with the black line problem after 1 year of use, and the LG Center said that the "LG Morocco do not provide replacement, or repair" and filled me the number of some "custom repair friend". Bottom: Just avoid this company.

I got my LG g4 7-06-2016. It's always gotten very hot and battery drained within 4 hours from a full charge (now I know why they gave a free extra battery when I got it). Anyway it just died a couple weeks out of warranty - bootloop issue. I called the repair center and they told me my warranty was still valid. I think they extended the warranty for any LG g4 that was made before 9-2016 because of the infamous bootloop issue that happened to me just out of warranty. I just sent it in and I'm hoping they fix it. I'm getting discouraged about their repair service reading all the reviews! I own several LG items and will continue to purchase them if this issued is resolved. I just can't believe there wasn't some type of recall - very unfair and not good for business.

After having this phone for 30 days, as soon as I leave the house it started overheating and draining the battery. I sent it back to LG for repair. They replaced the main circuit board and it's still overheating. The phone is defective and I want a refund (although from the number of complaints filed, I can see that's not going to happen).

I have Verizon with 4 LG phones. 3 have overheated and crashed. Number 3 today took back to Verizon. Was told that LG pulled LG 4 but still will replace my LG4 with another LG4 they still have in stock!!! Plus I have pay for recall phone from LG on my plan. This is not right, they knew this phone had problem still passing on to consumers.

I was so excited when I first got my G4, it was my first LG phone and I knew I was paying a pretty penny monthly for it through Verizon. Fast forward almost a year, not even sure when exactly I got it but now it won't turn on and I woke up to it not turning on, therefore missing my alarm clock and appointments. I had JUST paid this phone off completely through Verizon, so I spent about $600 for this phone in total. I just got off the phone with LG and their solution is to send me an e-mail with a link to the repair request page on their website, then I wait 24 hours then I send it to them for them to look at and see if it is still under warranty to repair. Since I paid off my cell and started going month to month with Verizon about two months ago I had stopped my phone insurance. Therefore, I am left with a $600 piece of crap, no cell phone to use, and LG does not care that this is a known issue. I will NEVER buy an LG again!!

I had the LG G flex. The mother board overheated and fried. I called lg 3 times. Got no response. Also emailed. Nothing. Luckily I had phone insurance. Unfortunately they replaced it with the lg g flex2 which overheated within 2 weeks. My cell carrier sent me a new one. Same problem so they sent me a 3rd. It started overheating within 2 months. I called lg several times. I got hung up on and they played dumb like this isn't a known issue which it is. Just check the reviews on the phone. I emailed them 4 times. They ignored me. They shouldn't be able to sell these products in the USA. They are built like crap and they don't want to deal with any customer concerns. I will never buy lg product again. They wonder why their cell phone sales suck. That's why.

Had the bootloop issue H/W: 1.0, 507, manufactured 08/2015 and purchased in October 2015. LG decided to not do a recall on their G4 and let consumers lose all their data as the phones are ticking time bombs ready to die. Customer service was unhelpful and rude at times. I shipped the phone in they would not expedite the service despite the whole bootloop fiasco and stated it would take 7-9 days to repair upon repair. They received the phone on 6/23 and I had to call twice before they updated the status (was stuck on received) of the item on 6/29. So much for 7-9 business days for repair. Today is 6/30 and there's still an estimated 6 days left. I'll be going into my 3rd week without a phone. LG, never again.

I will never buy another product with this company. The customer service is awful. I have been hung up on, lied to, transferred to random carriers, and today they pretended to not be able to hear me when there is nothing wrong with my mom's phone. My phone overheated to the point that it overheated and burnt the charging cable, the charging port and put a hairline crack in the screen. I sent my phone it two weeks ago. I have been told they lost it. Then they found it and it will take 7-9 business days (apparently the first 5 business days they had it do not count) just to review it. Now they lost it again. Last thing they said to be was even if it takes 6 months to find it, my only option is to wait. How can a company treat their customers this way?

As many people have come to voice their frustrations. I too was victim of the LG G4 BOOTLOOP problem that this phone has been experiencing. What is very maddening however, is that LG was made aware of the issue yet they chose to not do a voluntary recall of the phones instead allowing them to pretty much go dead on the customers. And yes customer service sucks because you get people in the Philippines who really have no idea how to handle complaints and their accent gets in the way. Because of LG's lack of accountability, I lost very dear photos and there was no way to go back and update my phone because it would not go past the LG home screen. I did everything to take care of this phone, bought an expensive case to prevent it from falling and cracking and turns out that LG would be the one to cause the internal damage.

My LG G4 was bought in Nov 2015, this phone has overheating battery issue. It runs out of battery within 3, 4 hours after a full charge. But everything else works perfectly without any issue. So I requested a repair on Jun 09, 2016 to fix the overheating issue. The repair number is **. I got the repair shipping number then I did a system reset for the phone. My Google account login history showed that the last Login for the LG G4 was 5:04pm, Jun 09 2016. Then I wrapped the phone in plastic put in a solid box. Dropped the package to Fedex around 6pm, Jun 09, 2016. I received my phone back on Jun 17, but I found that my phone is totally dead, I cannot even power on the phone. And the repair document stated that the phone is water damaged. But actually this is not the truth, I have been using this phone perfectly except for the battery life. And it never dropped into water.

The brightness of the screen is unable to go above 50%. Raising the brightness slider up to 50% raises the real brightness of the screen normally, but past 50% there is no perceptible effect. This is not just me not "seeing" the change when it might still be there. It used to be that the slider was calibrated in such a way that the last 50% had a way bigger effect than the first 50%, so at 50% it's more like the brightness output is 30% (which makes my current problem extra annoying). The brightness is supposed to really take off past 50% and now it refuses to.

One of the thousands of others who have had the boot loop issue with the phone, mine is a growing and ridiculous one. THEY LOST MY PHONE. Hours on the phone with the Philippine customer service which is a complete waste of time. Never get a straight answer or any resolution. Always told "we will escalate"? To what. Another bottomless pit with no answers. Was told my phone was being shipped. Called them back when it did not arrive. "OOPS" they said. "We duplicated your RA #. Your phone is lost. I will escalate a search for it." That was a week ago. No response yet.

I am on the phone with customer service at the moment, for the 4th time today, and the 7th time this week. Each experience I have with customer service is worse than the last, and the entire experience of sending my phone for repair (for an issue entirely beyond my control, the LG G4 boot-loop issue, a known issue with these phones) has been a nightmare. I will never buy another LG device again, will discourage any contacts I have to avoid LG at all costs, and will be switching back to a reliable device as soon as humanly possible.

I got myself a phone and a tablet for free when I signed up with a local telco. The phone doesn't have spectacular specs compared to the other ones available in the market, but the tablet is superb, with built in speakers, expandable storage, and sim card capacity, on top of basic tablet features. The gadgets also came with one-year warranty from the telco. Both gadgets were fine and were running smoothly when all of a sudden, 13 months after I got them, the phone and tablet refused to turn on. Happened few days apart.

I bought the LG G4 for my brother. I got him the leather version because it matches the shoes he wears for work. He loves that you can pair this to our LG TV and use it as a remote control (the TV's remote control is crap). It has an RF feature, that gives him access to the radio when commuting. The camera is awesome. It has an aperture of f/1.8 which is perfect for low light photography. It can shoot raw or in jpeg format. The camera can be manually adjusted (white balance, manual focus, ISO and shutter speed). It also has optical image stabilization for video mode. I just wish I got the dual SIM instead of the single SIM. We also like the removable battery feature that you can charge in a separate dock, so if you have an extra batt, you can pop off the empty one and mount it on the dock and put in your extra batt. It has good earphones with decent sound quality, not too much bass (my brother is not a bass person, so this is great).

I have 2 LG g4 (815). One I bought through Craigslist and the other through Swappa. The Swappa one was working for couple of months and then start having the restart issue (freeze, restart, and sometimes freezes without restart: in this case I have to remove the battery to turn it on). The one from Craigslist, I believe the guy who sold it to me knew about the boot loop problem (I was planning to give it to my wife).

Have had nothing but problems with this phone (LG G4) and it's 3 warranty exchanges since day 1! Constantly times out on Wi-Fi when other devices have smooth and fast connectivity. Even if I'm not on Wi-Fi and just using my phone's data the signal will time out even though I have full bars & a clear signal. Getting multiple notifications for a single event - sometimes get notified of text messages that I've read HOURS before. Not sending my text messages when I press "send". Visual Voicemail's drop-down notification will only show the PHONE NUMBER of the person who left the voicemail regardless of the fact that they are saved in my contacts; their contact name, however, will show in the actual app.

I have had a few smart phones and tried LG G4. I am so upset. This phone shuts down for no apparent reason and may or may not turn back on for some time! This is a known problem with this phone (do a Google search) but LG will not offer a replacement! They will only allow you to send your phone in for repair (at least 2 weeks) and many comments have suggested that this does not fix the problem! I am so disappointed with LG and will NEVER ever purchase another product from this company again! Who can go without a phone for weeks???

Hello LG big company. My name is Athanasios **. I have many LG machines to my home but for my first time of my life I got the LG 32 GB s602 by Athens in Greece a store named Kaizer at the center of Athens at Omonoia. Saturday 26 March of 2016 I bought the phone and the 28 March my mobile phone suddenly had a big issue with speaker, I didn't hear correct music and between 1 hour I couldn't hear anything when I was speak with a friend. I took it to the store and they got it to service. After three days the service named as Arvanto told the store that the problem that I had wet with water my mobile phone and if I want to fix it to pay 230 Euros although I had a service for free for 2 years.

Love my LG G4. I've been an LG customer since like 2004. Have an LG flip phone. My first smartphone was an LS. I got the LG Optimus. I got the LG from StraightTalk. I got the G3 and the G4. I currently LOVE my G4. Love everything about it. Until ten minutes ago considered myself an LG lifer. Just looked at a bunch of reviews for the G5. I will not be getting it. The smaller screen is dumb. But that I could deal with. When I found out that I could not customize my screen by arranging my app widgets, or creating app folders, or change the widget, I decided that I will no longer be an LG customer. I avoid Apple like a plague, and love LG for the ability to customize my apps and home screen. You've taken that away from me. Now I must move on to Samsung. Don't know how others feel, but you just lost an LG lifer.

Phone was great until the week before the warranty expiration date when it stopped recognizing the SIM card. I initiated a repair/return request online over the weekend (2 days before the warranty expired). When I heard nothing back, I called on the day of the warranty expiration and was advised that since the phone would be out of warranty when it arrived in their repair facility they "could not guarantee it would be considered under warranty". First of all, the phone shouldn't have experienced such a major issue within the first year, and this is a known issue among LG issues so is clearly a defect. Secondly, a problem logged with the manufacturer PRIOR to the warranty expiration should be repaired! Extremely poor customer service!

I had just bought a new LG G4 and it broke down just under two months of using it. I sent it in to them for repairer as told and they sent it back to me in worse condition. I sent it back again and I received it today for the second time not repaired. Now they want me to send it back for the third time to have it repaired. I've been without a phone for two months now. They didn't repair it and won't send me a new phone. They don't stand by their customers! I'm really frustrated and out of ideas.

I bought an LG-4 cell phone at a Sprint Store in Denver in late August. The phone had recurring problems including shutting down with no forewarning, sometimes when I was on calls. Finally, in early January, while on an extended business trip, the phone suddenly died altogether and upon diagnoses was determined to be irreparable. Insofar I was in the middle of an extended business trip, it was a nightmare arranging for a replacement. I (and my girlfriend) were given five different stories about getting a replacement from Sprint representatives in Phoenix, in the Los Angeles metro area, and in Denver.

I thought I was getting a good product with my LG phone. I record and produce music and require to be at a certain level to test it. Plus I enjoy music loud. When I go to increase the level of the music a message appears that high volume can hurt my ears. But here is the insult. The phone then blocks me from raising the volume to my desired level. I warn people who love music to not get this phone. You will be completely disappointed and insulted. I am going to try to get with my carrier to change phones. I am completely dissatisfied and will never get this brand again.

Bought my brand new LG G3 about 6 months ago. Within that time span the charger has stopped working and the messaging app (both of them) have experienced considerable problems. The messaging app that was recommended by the Verizon employee would not receive or send more than one text message at a time without freezing. Several apps will cancel out randomly in the middle of using them.

I was a loyal customer since I purchased LG G Optimum many years ago, but I just realized that their products is suck and not able to resist a simple water drop. Here is my story. Recently, we sent my LG G4 which I purchased on November 18 via Wind Mobile to their official repair center in Richmond Hill when they returned us a call with a tremendous and huge amount for a simple repair. More than 600 Canadian dollar. Yes! I did not miss type it.

Since l got this phone I've had so many missed calls. It just doesn't ring sometimes. I will call people to follow up on jobs or projects just to find out they already called back and left messages. It will take messages but won't ring. Of course not all the time. It takes really good pictures and has some very good features.

I sent in my broken LG G4 phone for a warranty repair. I sent it in last year in December. Online I can see that they received my device and that it would be send back within 5 business days. A few weeks later and it still only says that they only received it. Nothing has been done on the phone. I called LG at least 20 times and the foreign call service agents can only tell me that they feel very, very sorry for the strange delay and that they put in a followup request. Some of them even escalated it, but they never heard back from the LG repair facility... Until today, no response. Did they steal my phone? Did they lose it? I don't know. All I know my phone is gone.

I purchased the LG G3 D851 from from T-Mobile 15 months ago. The screen on this phone stopped working just after 3 months past the manufacturing warranty. Called the LG support which after several calls and long wait time provided option to change the screen at my cost. The root cause provided was 'it's not a manufacturing fault' without any explanation as to what is the cause of the failure. There was no physical damage via dropping a phone or any water damage on this phone. There is no way to escalate the issue further and email to the LG corporate I did not get any response either. I'm very disappointed in LG and would advise to stay away from their cellphone products.

I will never buy another LG product again, and I will be sharing this post with everyone I can reach on social media and by private email/chat. I purchased an LG G4, actually preordered it because I had absolutely loved my previous LG Optimus G. We purchased a $3000 LG refrigerator about two years ago. It was a company that I would lean toward while making purchases. I believed in the company, their products, and assumed they would stand behind their products and make sure loyal customers were well taken care of. I was wrong. After owning this phone just over three months it began to randomly overheat and shut down. I would have to remove the battery and power back up. This problem became progressively worse until a couple of weeks ago when it started doing it all the time. Now it is unusable.

I purchased an LG G3 about 7 or 8 months ago. After 1 day of having it the battery was slowly charging. The company told me it could be just the USB that I've been using and to purchase a new one. Now here it is, new year's eve and my phone will not stay charged AT ALL. It reaches 1% and cuts off until the next day I woke up and my phone only charged to 18%. All I did was ask for a replacement battery and they asking me to ship my phone in... I should get my battery replaced WITHOUT the hassle.

I received my LG 4 Lite smartphone as a Verizon upgrade with 2-year contract in Feb. 2014. The phone fell from the kitchen table onto a wood floor and the glass shattered. I am now stuck with a phone with a broken front and an unresponsive touchscreen. I can probably have the screen repaired for $150 while not being sure if the computer was damaged. I realize these smartphones are delicate, but this is ridiculous. The phone was in a case and had a screen protector over the glass. I will never purchase another LG smartphone nor would I recommend it to others. Poor materials and workmanship. I tried to contact LG corporate, but neither their website nor customer service could give it to me.

My name is Dana. I have had my LG Vista for year now. And the past few months I have been having trouble with it. To start off by saying I do love my phone. But I just want it fixed. The past two months. I Will be on the phone with Someone and my phone will just hang up on them. Or if they try to call me it would even show that I have a missed call or someone is calling me... The only thing is that if they leave a voicemail it will show up. And when I'm doing something on my phone it will freeze up. But has anyone else been having this problem? Or could help me fix it. I have checked for updates.

I sent my phone in to be repaired. I paid for the repairs. They sent my phone back without the Sim card. I talked to Josh, the manager on duty, higher up on duty, he did nothing for me. He would not refund my money. He cannot find my Sim card. Nobody ever told me not to send the Sim card and he was rude and ignorant and did nothing for the customer.

I had planned to purchase an iPhone but was talked out of it by a salesman at Verizon wireless. I was told that the LG 4 phone was much better. Without doing any research and trusting the LG name, I purchased the phone with my new cell phone contract. Since Aug 2015, time of purchase, I have had problems with the phone. The phone became extremely warm and battery life was less than 4 hrs with only email and a couple of apps in use. Verizon wireless replaced the phone with a new LG 4. The same problem occurred. I notified LG and sent the phone to their repair facility. After having a loop repaired, the phone was returned. The same problems are there - overheating and less than 4 hour battery life.

I bought 2x stylus h635 after it was advertised on LG and takealot with 1gb ram. Instead after bench test it was discovered that the phone only have 802 mhz ram. This is pathetic if you consider it is almost 2016 and no phones comes out with this low ram. If I have known it I would have never bought it. 1gb ram is better than 802 mhz ram, it is not the same.

In August 15 I purchased 2 LG g4 phones. There was a rebate offer of $100 on each. I submitted the information to LG in the allotted time. When I checked on the status they insisted I had not included the correct information. I submitted via upload. Then I was later told the time was up. Not to mention the customer service was rude and uncooperative and unwilling to help. I will never purchase LG again, as the product is inferior. LG is a scam and cheated me out of $200.

I took out a LG G4 on contract with Vodacom about 4months ago. I went to the shop in Uitenhage where I took out the contract and the consultant said it's better if I go to a Vodacom repair shop in Greenacres Port Elizabeth. My complaint is that my handset warns me it's hot and it's gonna switch off and it does. After a few days it just switch off during a call with my clients.

The G4 heats up and the battery runs out quickly. I have met other satisfied G4 owners, so perhaps mine is a lemon, although it sounds like there are quite a few lemons out there. When you call LG's US customer service you immediately end up in a call center, likely in the Philippines. The reps are not equipped to assist customers, just to issue return labels. Might as well be no human customer service at all. They ask you to send it to a repair center in Texas.

Got the tablet as a promotion when I got my LG G4 phone. Only have had it for a few months (mid-July '15) when I plugged it in before going to bed to charge the battery. The tablet was in a hard case and had a screen protector on it. It laid on a padded surface as I slept with it on the nightstand next to me all night. When I got up the next morning, I picked it up and pushed the power button to turn it on but the screen was not cracked physically, if you know what I mean, but was shattered nonetheless. By physically I mean there were no pieces of glass or actual cracks only the screen no longer was able to be used. Hard to explain.

I NEVER requested nor accepted any updates but my LG G2 updated itself! YES ITSELF! This is unacceptable. I've been run around by T-mobile and LG. All phones should have a way to stop or not even receive updates from coming at all. HTC has this option. I thought HTC was the worst phone company but LG is making HTC look like an apple next to an eggplant.

I got this phone when it first came out. The LG Flex is the worst cell phone I have ever owned. I have had nothing but problems with this phone. I'm sure the other LG phones are fine but not the Flex. I still have about 4 months left on my contract before I can get a different phone. As soon as I can upgrade I think I'm gonna smash this phone into pieces to make sure no one else will ever have to go through the problems I have went through with this phone. Sorry for the bad review on the LG Flex but I hate this phone. I'm gonna check out your other products when the time comes but it can't get here fast enough. Thanks for listening.

LG G Flex 2 - This is the 4th LG phone I've bought, and I am completely done. This phone has twice the specs of my last phone and performs half as well. This phone is constantly locking up, freezing, rebooting, not typing, not downloading, not uninstalling, not anything. IT IS A COMPLETE PIECE OF **. Do NOOOT buy LG phones, seriously.

I'm one of thousand of victims of LG warranty denials. I too was denied a repair for their defective touch screens on my LG G3, less than 1 year old. They have for years had massive problems with touch screens issues and claiming every phone they receive for repair is water damaged or water indicators. Hundreds of review right here and all over the internet. Very dishonest outfit!!! My phone has never seen any water nor rain, nor are my moisture indicators tripped. Avoid anything LG at all costs. Just not worth the hassle. They won't honor their warranty. You'll have to file a small claims lawsuit and get an affidavit from an independent repair shop. Lots of work just for a cell phone that is now worth only $100 but cost me $600 new...

LG mobile in TX has had my phone 3 times (with shipping back and forth, my phone has been gone for over a month) and they still cannot correct the problem. Plus they lost the factory battery cover and will NOT replace it!! Customer service is the WORST!!! I AM SMASHING THIS PHONE and am going to buy another brand... LG IS THE WORST CO I HAVE EVER DEALT WITH.

LG G4 is the worst phone EVER! - I don't even know where to begin with this complaint except that I wish I would have read this page before I was talked into buying this phone. And now I am STUCK with the worst phone humanly possible. Battery life last about an hour (UNACCEPTABLE) with any phone! It heats up under no duress, just sitting on my desk at work. I don't even use it while at work! UGGG! Screen Freezes. One side of my phone create a scramble and gets stuck in that mode. While texting the letters get stuck and stop working. If I am not looking at my screen while typing, I end up with either nothing or a jumbled mess. Connectivity is the slowest I have ever seen, even more so than dial up.

My LG phone suddenly started asking me to insert Metro PCS sim. When a sim is inserted it say "invalid sim."

We bought the new LG G4 and have had nothing but issues. When calling customer service I get someone who can only repeat back my problem. I was put on hold for 20 mins at a time. When I asked for her ID number and name she said they don't give that Info out. The supervisor was unavailable both phone calls I made. I am still attempting to resolve this issue. We were told it is a manufacturer's defect that they need to fix. I was very disappointed in their customer service and am glad the rest of the family has iPhones.

I ordered the LG G4 in June. The ATT rep told me I would receive my promo package separately after I received my phone. When it didn't come I called and was given the website to order the promo package. I received the confirmation code via email and the email said I would receive another email in 3 days to notify me of shipping and the package would be received in 2 to 3 weeks. It never came. I have emailed 7 times and they will not email me back. I have called 10 times and every time they say they will "escalate" the matter and email me in 24 to 48 hours. I have never received that email as promised.

LG G3 - Sent cell for repair while still on warranty because battery was draining too fast. LG sent it back with note indicating cell was past warranty and that it had water damage and unrepairable. Cell never got wet, the feature it has which indicates when cell has been wet was normal. they sent it back missing screws and with picture of alleged damaged area. When compared picture was of a totally diff cell not even close to the G3. Phone was purchased from Radio Shack in March 2015. LG said warranty limit was from June 2014. LG didn't even return my original receipt which I had to send them for repair purpose. Last time I do business with them.

Just purchase LG G2 from eBay, 6 month it broken. Contact LG many time, got answer as follow: "Unfortunately, the receipt for the device shows that it was purchased unlocked from eBay. Since LG does not manufacture unlocked devices, the device must have been altered outside of its original factory specifications. We are unable to offer in warranty service to a device that has been altered. The customer would be responsible for all repair charges of the mobile phone." What's "unlocked" LG phone mean?

I ordered the LG G4 in July over the phone. The Sprint rep told me I would receive my promo package separately after I received my phone. When it didn't come I called and was given the website to order the promo package. I received the confirmation code via email and the email said I would receive another email in 3 days to notify me of shipping and the package would be received in 2 to 3 weeks. It never came. I have emailed 7 times and they will not email me back. I have called 10 times and every time they say they will "escalate" the matter and email me in 24 to 48 hours. I have never received that email as promised. Now when I check the status of my shipment online, **, the site does not recognize my confirmation number. I ordered the LG G4 even after having battery and charging port issues with the LG G2. ONLY because of the extra battery and charging dock but now I can't get out and LG is just ignoring me.

My phone is out of order and still under warranty. I have been told that I must mail phone to Texas for repair which could take five to seven days BEYOND the time to mail it and have it mailed back! They offer no loaners. I have no landline and cannot be without cell service for that length of time. What kind of warranty is that?? I will NOT be buying another LG phone.

I purchased the LG G4 as an upgrade through Sprint in mid July. Beginning in late August, half of my screen would switch to a blue, snow scrambled screen, still usable but only able to see the right half of the screen. Also overheats & shuts off randomly. Sprint nor Best Buy would touch it. Shipped it to LG but was told ahead of time that I would be charged if it is repairable. Phone has not been dropped, wet or exposed to extreme temps.

I got an LG phone in December of 2013. After about 6 months I began to have problems. Often it would get very hot and then would not work at all. All the features including just making a phone call would not function. I would have to shut the phone down and wait until it cooled off and then it would work again... for a while. The company sent me a new phone (same model) and after about 6 months here we are again... same problems. I will soon be getting a new phone, but NEVER an LG again!

I sent my Nexus 5 phone to LG for repair. As per my FedEx tracking number, they received it on Aug 20th. I have called up their customer service and came to know that it was repaired by Aug 22nd and was ready to be picked up by FedEx to be shipped back to me. Today is Sep 23rd. I have just got off talking to a customer representative trying to reach a supervisor for one hour who is telling me the same thing. I have spoken to LG's customer representatives so many times and spent so many hours on the call that it is difficult for me not to show my frustration in my writing.

From day one I had a problem with my LG g3 cell phone. After numerous phone calls and many letters I finally got somewhere but it took months. First every person I spoke to was from India or Korea and was really hard to understand. Not to mention rude, lazy, and arrogant. After I finally got through and got my repair my cell phone came back with a crack in it caused by LG repair man. This was obvious because the crack was in the same spot underneath the screen where the part was replaced by LG.

I purchased an LG Leon cell phone about 3 months ago. After about a month I received an update from LG, I was hesitant to update the phone as I have seen people have problems in the past with updates. After about a month I updated my phone anyway because I could not get rid of the icon for the update. Everything seemed to work okay until I sent some messages with pictures, I noticed some of the options were gone and worse yet when I am trying to add a photo to a site the option for photos is no longer there. The only option I have now, is to take a live photo or video which is ridiculous when you want to use a photo from the gallery.

The phone doesn't work right. It will stop working all at once. The keypad will disappear. It's not as loud as it should be. I've been really disappointed with it, but I do not have the option to buy a new phone. I wish there was something you could do to fix these problems. Thank you.

This cellphone is died after less than 4 months. I have called both LG and T-Mobile to take care of this problem. They told me to wait for a box or envelope to mail it back in for repairs. I did everything exactly as they told me. After 18 days it was returned in the same shape it was when I mailed it to them. It is totally useless and T Mobile won't return my minutes money. Needless to say I will never buy anything from either of them in the future.

Bought new LG-G2 from AT&T on contract a year ago. Now the screen goes white "snow screen". I found you can press near the USB charging port to fix it, this is a temporary fix. Now it's stuck and is useless. I take very good care of my devices. I have never seen a flagship phone crap out in a year of use. Sure I could take it and pay $100.00 to have it fixed, but that's throwing good money at a bad product. WARNING. DO NOT BUY LG CELLPHONES.

I work 7 days a week and I'm unable to be home to sign for my delivery. Therefore I asked Josh if I can sign a waiver or to authorize a non signature delivery. He said no... I asked If I could speak to his supervisor and Josh said it's against LG policy. I asked LG customer service if my shipment could be rerouted to my job rather than my home. I was told my only option was to my home. I called FedEx and I was told that the FedEx near my Job (75 Broad street NY, 10002) didn't receive ground shipments so I had to go to a farther location for pickup. Consequently, I am stuck and will have to go out of my way to get my headset due to the unaccommodating LG policies. I will never again buy from LG!!!

After about 1 1/2 years of purchasing my phone, it would not swipe to shut off. I had to shut it off from the back button. Then the top half of the phone wouldn't swipe. I could not access any apps on the top of the screen, then the sides wouldn't work, and I could not rotate it. I called LG, and they wanted me to return it to their factory in Texas. After reading complaints on this website, I've decided to pay an early cancellation fee and buy a Samsung. DO NOT BUY LG PHONE! Customer service was not willing to provide any service except to return it, and could not tell me how much it would cost.

No support from them - a big headache. Overheating and shutting down. They sent FedEx label for exchange but after weeks of no return and half dozen useless phone calls with tracking they say it was refused in Texas because package looked damaged but once they refused package it was returned to FedEx and after more frustrating useless calls to LG and T-Mobile they now say with their supervisor that they filed a claim with Fedex and refuse to send me a replacement battery - it's just hopeless. They won't give me phone number or email address of anyone at LG USA or Korea - it's all a secret. I am frustrated and will never buy LG or anything from Companies using Philippines representative.

I was promised promotional items when I purchased my phone. I never received an email or instructions from LG to get these items after I registered my phone. When I tried to talk to someone, I received nothing but runaround. After several calls and emails, I am still getting runaround, even after I received an email promising I would receive my items. It was supposed to have a link. (It didn't.) I've been lied to on the phone calls, laughed at, and hung up on when I demanded a manager.

I have already replaced this phone 3 times and had a factory reset done 2 times with no resolution to my problem. The phone loses reception, people on the other side of the line cannot hear me and my GPS works or not on a whim. The phones had never been dropped, gotten wet or have been otherwise tampered with so there is no good reason for this malfunction. I tried contacting my provider and LG and no one seem to be able to help me when I tell them that I wish to change this phone ASAP. It is very upsetting. The phone is unreliable and puts me in dangerous situations. When my GPS stops working in the middle of the road, there's nowhere to pull over.

I had to replace the original G2 phone as it was always freezing up. Couldn't get out of one screen to answer phone. Verizon sent back under warranty and LG sent new one. Have had this phone for one month and it is starting to freeze as well Although not as much or bad. I went to Verizon to see what can be done and they said my options were: 1. Would be to send back to LG and have another G2 sent to me. Verizon person said the phone is 2 models old so the new phone would most likely be a rebuilt. Or 2. Use one of my upgrades to get a new phone. Why would I want to do either. 1. Get a third G2 when the other 2 failed, OR 2. Be forced to use an upgrade where I do not want to. Verizon and LG are not willing to stand behind their product or service. What else can I do but move on from both.

Purchased LG G2 D800 new at Fry's 10\12\14 for 499.99 plus SIM kit. AT&T unlocked white model. Worked as expected till 6\20\15 then top of screen no longer responds to touch. Sent device in with copy of receipt and received email stating they would not warranty the repair due to lack of proof of purchase, OR, abuse/water damage. My receipt was faded after 8 months but legible if observer chose to look closely! I called them offering to send original but they insisted I send them digital copy of POP. Did that. They said device would be repaired for 150.00 or sent back as-is.

I got an LG phone via Verizon when I signed up. 4G Lite. Terrible functionality, design - and I say that of the functions that work properly. A free phone is not worth the hassle. Functionality: Buttons on the back are difficult at best. Don't work sometimes and must push repeatedly. When I plug in headphones or aux jack, the phone thinks I am prompting for voice commands, so I cannot listen to any music with this phone, nor can I use my headset to talk with out the voice command interrupting with a repeated "please try again".

My LG Watch Urbane is brand new, scratched, & dead thanks to LG! I could fit my fingernail under the screen at the bottom. Too bad I didn't notice until it died & I began trying to determine why. The watch died in only 19 days from being new. LG screwed me for weeks with HORRENDOUS service & it came back today saying water damaged. I only washed my hands guys. That's it. I'm not gonna spend $350 & go swimming. They STOLE my money...

I received the newest tablet from LG from Sprint for free biggest regret. Within a month, the tablet had manufacturer defect and they fix the problem. I received the tablet back and when I plug it up, the LCD screen is broken and when I call to get ask what happen, their customer service agent hang up the phone on me and blame FedEx for breaking it. Told me the bill at $ 200 just to fix it. Worst company ever and then wait week to send back my tablet. Never will I buy or accept a gift from LG.

I bought LG G4 costing 47500 on 15th June 2015. From day one my videos and photos started getting corrupt. I thought maybe I need to reset, I did that 3 times which deleted everything I had downloaded or stored. Even the LG backup was unsuccessful after numerous attempts. I anyhow reset it 3 times every week. I even sent it to service centre at Vaishali. I am very surprised to see incompetency of LG service centre people. They are not yet able to identify the problem. I want a new handpiece, or the problem fixed. My full refund if both is not possible.