Frontier Communications Reviews

After leaving Frontier today I will not use them nor recommend them in the future. When you leave a company and disconnect you should not be required to pay a disconnect fee when you aren't in a contract but are month to month with them. To have them pay out the remaining weeks of their billing cycle when they can't use the product is not acceptable. Customer Service: 0. Tech Support: 0.

Updated on 07/30/2019: I finally was able to talk to a technician doing the repairs on Monday of this week. Service still not restored after 1 month. They told me as they left Mon. that they will not be back until Thurs. A very poor effort is being made to restore our service. I see no concern from Frontier about their customers.

If I could have rated no stars...I would have. :( They took forever installing my service back in Feb 2019, have the cable cord that was supposed to be buried in the ground. The worker never came back out to bury it. I called about the situation and ended up having my internet switched without my permission. I called over 3 times and each time I was hung up on!!! I hate a switched and will be cancelling my service asap!!!!

We sold our house and moved out on the 19th. I called on the 20th to cancel service and I was told our new billing cycle began on the 20th so I would be charged for the whole month. Also, there is a $9.99 processing fee. Also, an early termination fee. Don't recall ever agreeing to a two-year term. We have been with them for 18 months. When I asked to speak to a supervisor, I was told: "I'm the account manager". Would not allow me to speak to the supervisor.

I have had countless problems with Frontier & the worst part is customer service trying to resolve ANYTHING! Most recently, I can't even pay my bill despite trying! I log in and no account is linked. I can't link an account. I try to chat service, I wait 40 minutes to get a person to chat, it disconnects, no help. I call customer service, she confirms no account connected... I say yes, that's the issue. She says it's been a problem for a few days. I reply, I have tried over a month and the bill is now overdue.

Signed up on 7/1/19 for $54 a month and was promised $100 gift card and Amazon Prime free for a year. Had to wait 9 days for a technician to come set it up... After set up I found out Amazon Prime did not come free. Then I received a call from their sales team, a week after the service was finally set up and working, that I could upgrade for FREE to faster service. That was not true either, my bill increased and when I called in about this, they completely shut off my original internet service, leaving me with nothing. They said they would come back out for 10 days to re-setup the service but the faster internet I was promised for FREE (which wasn't) was not even available in my neighborhood!

When we first signed up with Frontier, they promised a fast speed of internet, but in reality, we couldn't even download a movie onto a device because the wifi speed was so slow. During the short time we were a customer of Frontier, I was verbally given my account number by a customer service person over the phone. When I set up a user name and password for said account number, I found out that I had complete access to someone else's account. I called Frontier to inform them of this error, and they gave me my correct account number and didn't seem very concerned that they had given me access to another customer's account. I was only a customer of Frontier for about 6 months before I cancelled and signed up with their competition, who was able to provide much much much faster wifi speeds.

I have photos that I’ve taken of the upload speed on my PS4 being 17.5 kbps and my download speed being 332.9 kbps! KBPS! No joke. We pay almost 80.00$ a month for high speed internet through Frontier. My husband and I have both called to address this issue. We’ve had customer service say, “hmm” and tell us to check the speed on a website they recommend while we’re on the phone. Then when we’ve reported it’s abysmal... It’s just more “hmmm” or “not sure why it’s like that”. Or you just wait on hold and get hung up on. There are daily outages. A few months ago they shut us off over being 7.00$ short on a bill! We’ve been Frontier customers for 10 years! Living in a rural area forces some people to use their awful service. We live in central Indiana. If I could give Frontier 0 stars I would! Please avoid this service provider if you can help it.

We had been loyal Verizon customers with any issue or concern addressed immediately and resolved. Frontier took over Verizon internet and home phone services and the drama began. I have a log of all the phone calls to Frontier regarding excessive charges for basic cable/internet/home phone service over $165 monthly.

My wife and I just moved to Spencer WV from Maine, so I set up the installation of Frontier Internet and Phone in advance. The idea was to be hooked up a day or two after we arrived. They gave us a window of 9am to 1pm. We waited the entire time and they didn't show. When I called, they said the tech was there, but no one was home (not true)! So they never admitted it was their mistake and scheduled us EIGHT DAYS LATER! Here we are in a remote area of WV with no phone (cellphones don't work), no internet and worries about safety.

Customer service you say? It’s non existent. Our internet service has been abysmal for two years, and we have had numerous techs in our home and up and down the street to no avail. Our router blinks off at least 25 times a day and my wife and I work out of the house, and trouble free internet is important. When calling customer service, the wait time is long enough to fall asleep. Two days ago my wife was on hold for over an hour, and finally a rep from another country had all kinds of excuses. At one point putting us on hold to research something and assured that she will be back, explaining to “stay on the line". We kept the line open only to be disconnected after 5 minutes with no return call. (She asked for our number in case she needed to call back!) This company just needs to go out of business.

This company is hands down the worst I've ever experienced. This company was supposed to back date my service in May. I had to call 7 times to check the status. Called this week and experienced rude inexperienced representatives and a supervisor who tried to over talk me. Her name was Jenice. Each agent tried to over talk me and finally I received an team lead that sounded like she knew what she was doing and was helpful after I had been transferred several times and on the phone for 5 hours off and on (no exaggeration). You would think that a company would pride themselves on customer service. Not this one. I'm looking into other options in my area. So disappointed. And I will continue to report them based on this experience.

After 4 months of intermittent service and 15 hours on the phone with Frontier, I gave up. Our internet would drop out at least 3 times an hour. I tried to have them fix it at on least 8 different occasions. The last one, I couldn't stay connected on the phone due to no wifi. My call was dropped twice and even though I asked them to call back if the call gets dropped (due to poor wifi), I never received a phone call back. To add insult to injury, when I canceled the service since I didn't really have service, I was told I would have to pay for services through the rest of the month AND I would be charged a disconnect fee.

Do not do it! It will be a complete utterly waste of your time and money!! I called Frontier to purchase internet through them. We ordered internet (the fastest speed in our location -- 18 Mbps) and it was supposed to be installed on Friday, in three days. The order process went smoothly and fine. Then I get a call from their customer service department later telling me that the internet service I purchased is not available at my location and that the only thing they were able to offer me was 3 Mbps. WHAT???!! The lowest package they have on their website is 6 Mbps. I was immediately irritated because they had already ran the credit report and the order had already been received and processed. I told them that I no longer want this service and to cancel the order.

Was told installation would be done between 9 and noon on Saturday, No show. Called CS and was told “He’s running late”. Was told Sunday morning that a tech would be here by noon. Another no show. Called Sunday evening to CS and was told “The customer service person lied to you. Tech in your area doesn’t work on Sunday.” Set another appt for Monday morning taking a day off work to be here. CS said they would put “Priority” on the installation and tech should arrive by 8. It’s 9am and nothing. I seriously think I made a BIG mistake. No shows and lying reps - what a way to introduce themselves to new customers. On a 0-10 scale, they are a big, fat zero!

What a horrible experience. They will tell you anything to sign up for their two year contract. Any company that wants you to sign a 2 year contract is not a company to values customer service. They get you to lock you up in an agreement because they how how horrible they are and they can't keep you once you experience how they do business. I've been waiting for two days at home waiting for their service guy to show up. They changed my appointment three times already and they keep me waiting at home for their guy to show up. They lied about having a spot available before I gave my SS # and signed me up for two years. After calling CS several times, nothing gets resolved. Horrible, deceiving and careless company. STAY AWAY!!!!

Frontier plays games with the speed packages on streets. They do this so they don't have to upgrade their system. I'm stuck on the 12/1 speed. I have been trying to upgrade my speeds for a couple months. I get the lies. It's just a way to keep one house at low speed and up next house high speeds. When that does not work toward evening internet slows down on the street. My next door neighbor was able to get the service with the 25/3 speed. No problem. I'm close to the hub. This is a skip trick. One house get the speeds. Frontier Communications is top worse internet company.

I have had Frontier ATT for a supplier since they took over in 2011 from Verizon. Admitting that, also admits my stupidity for staying with them this long. Verizon bill was $36 per month; when Frontier took over the bill went to $73 per month. Since that time the bill has risen steadily to $140 per month which I paid for a while with occasional calls which did some good for a short period of time, but settled about $116 per month.

Updated on 09/17/2019: Approximately every 2 months my speed caps go down to about half of what I pay for. Each time I contact they expect me to go through a list of things to check, which are all tactics to delay addressing the problem or to blame it on me. They want you to connect to the router with an ethernet cable (it might be the wireless connection or distance from router - even though my computer is always in the same spot), they want to know the model of the router (it might be the router model or age - even though mine is new), they want to know if other devices are running off the internet (they might be using some of the bandwidth - even though I dont have any other machines or devices running after it).

After being on hold 38 minutes, and being transferred from Doug to Kevin to Doug, WHO SOUNDED BORED AND AS THOUGH I CREATED THIS PROBLEM JUST TO VEX HIM. Terrible customer service. We had service on July 1st when ALL our phone lines for the business were out. Apparently this repair was overlooked at that time by Frontier. Now, less than 2 weeks, here we go again with their service department. We need to change providers.

I highly recommend NOT getting Frontier for your internet & TV service. We've gotten nothing but lies since day one. Called to get service explaining to them we needed good quality internet & TV and was told no problem. After having the service for a few weeks the internet stinks. Called to complain and then are told they only guarantee internet when connected directly through ethernet. Also was told at the time of signing up that we'd receive a $100 gift card after paying our first two bills only to now find out that you have to be with them 90 days. Called customer service tonight & was on hold for over 15 minutes to only be hung up on at 7:59 p.m. instead of clearing their call queue the correct way by actually talking to their customer. This company apparently only cares about getting money & not providing quality customer service or products.

Our internet stopped working in the morning, we called and were told there was an outage in our area per their recorded message of Frontier technical support, and had to leave our phone numbers for their text message to confirm when issue was fixed, but we had never received messages. We couldn't reach the technical support dept directly at all because they simply disconnected the call after their recorded message was played. We ended up calling customer service dept and the person answered the call simply said she was going to transfer me to technical support without letting me finish the explanation, but instead I was actually transferred to retention dept. Maybe they thought I was on my way out and tried to save my account? I explained to the retention rep the whole situation and my frustration she sounded very comforting and said she found no outage in my area and would definitely find help for me.

I've been paying for VOIP line for 5 years that I never used, I have my bill set to auto pay and never looked at it. I asked for a refund and they said no, it was on my bill so I can't have a refund. I never once used the service and I'd like a refund. $1500 for a service I never once used.

I should have read the reviews before ordering their service. Trying to disconnect is worse than trying to deal with customer service after ordering their service. My disconnect bill is more than my monthly bill. They hooked up the service but I suppose to unhook and ship it back to them. Are you kidding me???? I will leave it outside my door and they pick it up or not. I told some of my friends about Frontier and they ordered it so now I will let them know about the service to disconnect. This is BAD BAD BAD service. BEWARE!!!!

I ordered Frontier Internet and phone. They scheduled my installation for today July 6th, 2019. For five days I receive daily texts confirming my installation appointment for today. I received a text today saying that my installation has to be moved to July 10th. I called customer service and they told me that when I made the order last week, their representative FORGOT to schedule a technician. And the representative today had the audacity to give me an attitude when I told him that was not my fault. This is not the way to start a relationship with a new customer. Very disappointing!

https://frontier.com/snowbirds_01 is a lie. Frontier doesn't honor their claims of "monthly fees suspended." I requested this service, for a vacation hold, yet was billed anyway, regardless of the ad I provided them. This ad constitutes false advertising.

A company who openly lies to you should be investigated. Worst customer service I ever seen. What a joke! Keep being told someone is coming and they never show. Then tech support cant seem to find any ticket info. They have a monopoly in my area and should be looked into by the Better Business Bureau.

Service purchased for work use. Unfortunately the apartment I live in only offers this and a much slower competitor. Required me to pay for an install fee just to tell the installer I don't want them touching my equipment and will not remove a 10$/month fee for a modem that I don't want. They claim it's not part of the monthly billing and an add on but are unwilling to remove it from the account. Please be aware that what ever monthly plan you take you will be required to pay for their useless modem/router gateway equipment even if you own one.

I called Frontier customer service on 7/2/2019 and Kimberly answered my call. I advised my 91 year old Grandpa who lives alone and has COPD (HE never smoked), heart and kidney failure and plus knee replacement. She told me the soonest a tech would be available is 7/11/2019. He has been a customer since 1952. Kimberly advised she was going to have it medically elevated due to circumstances but SERIOUSLY A WEEK AND 2 DAYS before a tech can come. I called back 7/3/2019 and spoke with Jessica. Who advised Kimberly had not done what she said she would. Jessica, was able to get the escalation through, we shall see if a tech shows on 7/5/2019. PS He pays his bill in full every month.

Why is it so hard to talk to someone? I just need notifications on planned maintenance in the area so that our business can accommodate for their horrible service. Every time I try and contact support, it takes upwards of two hours, and not only that, but the representatives are dumber than a sack of rocks when it comes to understanding your problem.

HOW does Frontier (ports) take my business phone number/line WITHOUT authorization? How does this happen? AND Spectrum had to fight with them for 7 days to get it back. My business lost thousands of $$$ because of this. BUT, NO ONE at Frontier has any record of this and has no answer of why this and HOW this happened!!!! How is this even possible?? Fraud? Sabotage? Liars???

I switched to Frontier last summer and was offered a package that had free HBO for a year. I realized after the first 3 months were over, that I was being charged for HBO and called. Frontier acknowledged the incident and removed the charges. This happened again every single month until I canceled in June. I could not begin to count how many times I have called or chatted with these people. Each time they admit that my promotion was free HBO for a year and somehow my package was removed after 3 months. They admit that.

Y'all **. You are the worst cable company out there. Your cable sucks and your wifi is a joke just like the company. I recommend that nobody use Frontier Communications EVER AGAIN! Y'all need to just shut this company down indefinitely. Tech support is pathetic. They don't know what they're talking about. They can't help you and they are rude and unprofessional. I hate y'all. You guys are pathetic. Your ratings say it all. YOU SUCK!!

I have been a Frontier DSL customer since the switch from Verizon. My only other option for internet service is satellite in my condo complex which does not work for online gaming due to the high ping so I am unfortunately stuck with Frontier until I sell my home and move. Their DSL works great when it is working. When it is not working, dealing with customer support is a nightmare. During my last outage, I left work early twice to meet a technician and both times the technician did not show up and the issue appeared to resolve itself since no one contacted me to tell me they fixed it or figured out what the problem was.

Frontier installed FOS 200/200 on the furthest wall in the garage. We noticed no service in some areas while other areas had minimal performance. Frontier recommended an expander at our expense. Not worth zero stars!

I tried to order local channels only which is listed on their website. The company denies that they do local channels only but the technician I spoke with said that he always installs local channels only. The local channels are listed at $25 and they are un-encrypted so you do not need to rent their boxes in order to receive those channels. I explained it to them upfront so they stop pushing their stupid bundle scams. I was disconnected from the phone call and I called back.

I have not had a reliable internet speed or connection since installation. The install technician put the router in my garage. I called to get a technician to come to my house to either move my router or install extenders. I was informed they guarantee the Cable connection not the Wifi. I was told that I would have to pay to have the router moved when the install technician didn't do what he was paid to do. I am under a contract and now they want to charge me to cancel due to not having internet wifi connection and they will not come out to my house to troubleshoot further. I left Spectrum and that was the biggest mistake. Frontier has horrible customer service, support, and technical assistance.

Cancelled my service and they charged me $9.99 processing fee. I absolutely made the right decision in cancelling. I was a loyal customer for over 10 tens. Ridiculous charge. I will NEVER go back to them.

Had been a Verizon FIOS customer for 10 years before Frontier took over and had never had a problem. Shortly after converting me to paperless billing, Frontier began bumping up my bill but without increasing service. Less than one week after finally negotiating a reduction in billing and agreeing to a one-year contract with an early termination fee, we had a total service outage. We’re not located in a rural area, but in a suburban area with plenty of easily accessible infrastructure - restoring service shouldn’t have been a challenge. I also work from home quite often and actually need my Internet connection to be operational with minimal downtime. Tech support said that the soonest they could dispatch a tech was ten days, which then got bumped to twelve days! Seriously?

One day I lost service. I called for a technician to come out and was told it would be 3 weeks before they could get anyone out to my home!! Three weeks without internet or TV! So I canceled my service and was 5 days into the billing cycle. They charged me for an entire month of service even though I had NO service to my home and they couldn’t get out to fix it! And the icing on the cake... They tried charging me $9.99 to disconnect the service, too!! I called to discuss my bill and they said a supervisor would call me back - no one did. I called the very next day again and they left me on hold for 2 1/2 hours after I asked to speak to a supervisor - then hung up on me!!! If you value your time and your money DO NOT CHOOSE this company. You get what you pay for - pay for someone else! I am currently in the process of filing a complaint with the Better Business Bureau.

BAD INTERNET SERVICE, ALL THEY LOOK IS FOR YOUR MONEY. I was promise to get better internet service than what I already had, but it turn to be worst. I cancel right away. Frontier now is charging me 160 dollars for less than a week of service.

Inadequate service and support. I was waiting on the phone to talk to a rep and spent almost ONE hour waiting for someone to answer and no one picked up my call. I then tried a different number and the same thing happened. It seems that they only have one rep answering calls. Bye, bye.

Frontier Communications charges customers a full billing cycle regardless of cancellations. They also charge an even more unfair "$9.99 disconnect charge" to get more of your money on the way out. I have had Frontier internet before and never had this problem. It is a new policy. I was not made aware of this new policy when I called to cancel our service the day AFTER our next billing cycle started. Frontier is charging customers for a full billing cycle when service is disconnected. I do not have a contract with Frontier. I pay for internet services used MONTH TO MONTH. I do not owe Frontier money for services that are cancelled and no longer provided by Frontier.

The FIOS internet that Frontier inherited from Verizon goes down every time there is a strong storm and it requires a service call to rest it. The last time it took 8 days to get a service guy to walk in and reset the system....5 minutes. The people on the phone need to be able to tell the customer how to do this.

I have been a customer for about 6 years. For the first 4/12, very happy. I have recently been losing service EVERY SINGLE DAY for anywhere from 3 to 6 hours. Now mind you I only have Apple TV and use WiFi only iPads for my granddaughters. The 1st time I called in they sent me a new box and when I called the tech to help me hook it up he didn’t know how and we “suddenly” got disconnected. It sat on my counter for weeks. I called and complained, I called and complained. I called and complained.

I called on a Monday to get equipment moved from one room to another. I was told someone would be at my home the next day between one and five. At 3 PM on the day of service I get an automated call saying someone would be at my home in 2 to 7 days. So I called Frontier. I was told that my service ticket didn’t exist. I made another one for Thursday of that week. I asked for a shorter window of time since this was my second attempt to schedule the appointment. The person on the line agreed and I got a text confirming that a technician would be at my home on Thursday between 10 and 11 AM.

I was one of those customers years ago that found myself using Frontier communications when Verizon sold this part of their business. It was terrible service then and continues to be so. I dropped them 2 years ago because in the evenings and weekends there was “too many people using it” according to Frontier help line and so we just had to live with it until they upgraded. So thinking “why pay for a service that you can’t use”, I dropped them. 2 years later I’m trying them again. In the 6 months that I’ve been paying them for service, maybe 2 months have been trouble free. Awful. They haven’t upgraded anything for better service.

We had a storm knock out our power about 3 months ago, once the power returned our WiFi, cable, and landline wouldn’t work. I spoke with a Frontier technician and was told it would be close to 2 weeks before someone could come out to repair. So 2 weeks with absolutely no phone/cable/& internet! Finally a technician came out and repaired the “problem”. A week later everything went down again and again it would be another almost 2 weeks before a technician could come out. Fast forward to now, over the past 3 months we have had less than a month of service total. We’ve had 2 splicers “fixed” in the attic, our router replaced, the main power box replaced and all 5 dvr boxes replaced and then upgraded to Quantum (which took them 4 days to change for service upgrade)!

Frontier is HORRIBLE. My service never worked, the tech online couldn't fix it, they were supposed to send a service technician out and they never showed. I called to cancel service and asked where to send my equipment back and the female representative said that they didn't take equipment back, that it wasn't their policy... I was astounded! I said, "Are you kidding me?" She said, "No, just throw it out, keep it or sell it...." I kept it for about a month just in case, but never heard anything else, so I threw it out.

The business owner of this FRONTIER COMMUNICATIONS of TEXAS VOIP 903-345-1051 WILL NOT STOP CALLING ME, They started calling me at 8 AM on 6/19/2019 and every hour since. When I answered they don't say anything. I did a reverse call and they say they are some sort of medicare help. I've reported them to the FCC. I'm not the only person they call, there are hundreds.

I had Frontier service at my prior house. A few months ago I called to transfer my service. They told me my monthly payment would actually go down. My service ended in my old home one day and started in my new home the next. Instead of transferring my service, they started a new bill. They charged me for the same time period at both places despite having service only at one. They also added fees to my new bill for a "non list service" for my phone number. Funny part is - I don't have a phone! When I complained, they said they could not remove the fees and could not honor the price I was quoted.

In my area, Frontier is the only choice for internet. I've been a customer for 14 years. I've gotten used to the slow "high speed internet" - I'm told it's because I live too far from the hub. What I cannot get used to is the lack of customer service/no sense of urgency. Here's my current issue: We had a Frontier outage, and I received a text, notifying me of the outage. 3 hours later I received a text that service had been restored...except it actually had not.

This internet provider is garbage - poor connection speed, expensive, frequent price increases and difficult to cancel. Big waste of time having to call and deal with them. Stay away if at all possible.

In order to begin internet service had to agree for them to do a "soft" credit check (which is standard for utilities and does not impact your credit score) -- however, just looked at my credit report. Frontier ran a HARD inquiry, despite the fact that the call was recorded. FRONTIER IS NOT TRUSTWORTHY. Additionally, the House Resolution H.R. 235 Permanent Internet Tax Freedom Act placed a permanent ban on ban on state and local taxation of internet access, yet Frontier proudly lists state and local taxes on my bill each month. When I contacted them and pointed this out, they sent me a form to fill out *every single month* to dispute the tax? Who cares if they have fast internet or not? FRONTIER IS NOT TRUSTWORTHY.

Updated on 07/16/2019: I was contacted by Frontier (retention department, I assume) and was promised that the issues that had plagued my order had been resolved and that the router would be received within 3-5 business days. This was on Friday, 7/5. It is now 7/16. I got a bill of $106.34 for service starting 7/8 but have still not received either a router or service. Worse, when I called today to cancel the service and close the account, I was told they couldn't just do that without researching to find an adequate reason for disputing the charge. I have spent hours since early May trying to get simple wifi service with Frontier. Please be warned. I went to T-Mobile and activated an old phone to use as a hotspot. Problem solved.

I own Frontier stock, so I decided to use Frontier as my web-service provider. I want the company to do well—so my dividends will increase—but I also want to see these sons-of-jerks fail, because I’m an unhappy customer. I begrudgingly prefer to tell you the truth about the service, rather than pump them and my pocketbook up.

As a former Frontier customer, I was very dissatisfied with the service and cancelled about ten years ago. Occasionally speeds would approach the then-advertised ~3Mbps rate, but typically slowed to ~500kbps. I tried to upgrade by adding costly services that I could not easily have removed from my bill. I now have three cell phones and a wireless (radio) internet service that consistently provides ~500kbps, and pay less than half what I paid for the Frontier landline with internet DSL annually.

I signed up for their Triple Play deal and wanted to keep my existing home phone number. Installation Technician did not do that and said I would have to call to port my number. He gave me a new number. So I call a day later to get my existing old number ported. They ported it a few days later but had to have a technician come to my house to do something with the port. Everything was fine.

Our business decided to switch over to Frontier for our phone service from Comcast. I called Frontier to create an order and port our business phone and fax lines. I asked if our phone line would be down and was told no, or only for a few minutes while their tech was here installing our service. There was an appt set for 06/10. Frontier cancelled the appointment and rescheduled for 06/13. On 06/12 our business line went down, when customers tried to call us they received a recording that our phone number was no longer in service (VERY VERY bad for our business). Using my cell phone I called Frontier, they had ported our phone and fax line (the day before they were scheduled to come out and connect our service!). After an hour on the phone with Frontier they were able to forward our business phone line to my cell phone.

A rep came into our neighborhood soliciting for Frontier. He quoted one price and then, when the bill arrived, it was $35.00 more than he quoted. I called customer service and accidentally pressed the incorrect prompt. I apologized to the rep the moment he answered for pushing the wrong #. I thought he might just transfer me to the correct dept. but he began shouting and telling me what prompt I should have pushed. I finally terminated the call, but he called back and continued shouting. I again terminated the call.

First of all, I am being made to give one star review here folks and we all know zero is best! Shame on Frontier. I have been a loyal customer since way back when. Today I found out I have been billed for 3 box-tops for only one tv. When I asked to have my money returned I was told I was only entitled to 3 months? What? And, not to mention when I removed pay channels my bill increased each month, please explain that? I was given their “loyal” rate as I was told and my bill is still over $200/month for so-so internet, phone and BASIC television channels all the while I continually need to re-boot the box for TV? Again, shame on you Frontier! Switching is LONG OVERDUE for me!

As my cable TV monthly statement kept on going higher from another company, I signed and trusted Frontier they would give a good service for a better rate. For two years I had nothing but trouble with service as it went down every single day. Calling Frontier to reconnect was a disaster; on-hold forever, service will go down in the middle and taping halfway because of the same. After cancelling the contract and returning two receivers with their remote control, they had the unethical and unprofessional decision to send me to a collection agency. Shame on these people. Scoundrel is a very nice thing to say about Frontier. I will look in a dictionary for a more derogatory word I can use online. DO NOT TRUST THIS COMPANY!

Frontier communications as a whole provides a good at home service. Where they have lost their touch is within their customer service departments. I lost my mom unexpectedly this year. I had her service turned off a week after her billing cycle. I contacted their customer service to see if they would be willing to waive the entire bill. They were billing my mom for the full month even though I had her service cut off only a week into the cycle.

I learned today that Frontier Communications charges early termination fees to people that have been with them over 17 years! In 2013 one phone line was dropped. Absolutely nothing else was changed. That resulted in a new "contract" that renewed every two years automatically. No matter when I want to terminate service it would result in an early termination fee. How is that even legal?

I signed up for service the last week of March and was told they would be there following week to install. No call no show. When I called they said engineering prob and they would call. Fast forward to today 6/11/19 I was told there is no record of order even though I gave them order # and have account that states order in progress. They could provide no local # to talk to anyone... Worst experience with company ever!!

If I could give them ZERO stars, I would. After numerous problems with the install and the service itself, I decided it wasn't worth the hassle and called to cancel my service and after I was given the runaround for nearly an hour, I finally was able to connect with a supervisor named "Vern" and he was super nice. He gave me a confirmation number and told me that shipping labels to return the equipment were in the mail. This was May 20th (nearly a month ago).

Did get a refund of 100.00 dollars. They did try to resolve the problem. But to me it wasn't completely right.

When I ported our landline number to another provider Frontier promptly disconnected not only the landline but internet service as well without so much as an email, text or any notification. We have been on time paying customers for 20 years. After we initialized (we thought) a new account with internet service only, we had to start over with every customer service person we talked to. CS staff were either clueless, rude or both. Since you never talk to the same CS rep twice, you have to explain the situation from scratch every time. It would appear that CS reps don't all have access to the info they need to help customers or they just make stuff up on the fly. Not sure which it is but the most of the company seems pretty inept and clueless. I dread calling Frontier for anything. Not sure how they stay in business. Lynnwood, WA

I live in DFW metroplex. I have had frontier Fios for > 2 years now. Internet connection is good when it’s working. My internet service went down yesterday (5/7/2019), called the customer service, was given a wait time of 5 day before someone would come for a diagnostic check. They said they are understaffed and are unable to send someone sooner, and also they give priorities to business’s accounts and not residential customers. They would try to get some one to come to my house sooner but would not guarantee the service. In this day and age in the US, a internet service provider company feels that’s it ok and acceptable to not have internet connection for 5 days. To me, it is totally unacceptable. Please know what you are getting yourself into and stay away if you have other options!!

I made the mistake of becoming a Frontier Communications customer 12/2018. I had just planned on getting internet but they offered me landline services for 10$ more per month which I agreed to. 1st problem my guy never showed up to install, somehow my appointment was cancelled and I was not notified, so it was rescheduled for 3 weeks later was the soonest opening. My family qualifies for the lifeline program, I requested the application several times per month which I hadn’t received by 4/2019 so I decided to terminate their services. I paid my balance in full on 4/16/2018 (billing cycle was through 4/17) and had them shut my services off. My payment was cancelled without my knowledge which is brought to my attention on 4/27 when I realize have too much money in my checking account.

I recently signed up for frontier internet. I was told a tech would come out between specific times to come set it up. Thirty minutes before the end I called from tier asking them why I have been getting notifications saying they are working on my internet when nobody has even rang my doorbell. They said that the worker called me multiple times (not true) and that I did not answer. I made sure they had the correct phone number which they did. They got into contact with the guy who said he couldn't get access into the apartment complex. All he needed to do was go to the call box and enter my apartment number to be buzzed in. He didn't bother calling me when he decided using a call box was too hard for him.

The worst customer service I have ever experienced from any business. Long wait on phone. Hard to change service. This business was unable to supply a return label as promised. This company is going to go bankrupt unless they get their act together.

I cancelled my service over a year and half ago. I was told I would billed $10 account closing charge. I was surprised that they billed and charged my credit card a month's worth of service. When I got thru to customer service after being on the phone over an hour, I was told that I would get gift cards in 90 days to account for a refund. That is nuts! I am not here to fund your company. I immediately called my credit card company and explained. They sent the charge back to Frontier. Now they sent my account to collects even when I owe them $10. Do not get this service.

Two hours minimum each time we need to call and talk to a technician or supervisor. We experienced one of our longer...couple of days, outages (of many, including ones that just throw you off and you need to reconnect) on May 6 2019. After unsuccessful troubleshooting for over 2 hours over the phone with a Tech we waited another 2 days for someone to come out. He never diagnosed where the problem and reconnected all of our devices. Unbeknownst to us we received a $85 charge. When I called billing I was given the run around and was on hold for over 2 hours waiting to speak to a supervisor. Finally hung up after 2 hours and called on another phone line, I have been on hold for 25 min and counting. They do not empower their employees to credit your bill and will not allow you access to a supervisor. Their service in remote areas is terrible and they simply do not care. Now that they are not the only game in town we will be switching.

Someone from the company reached out to me, thankfully. She was very communicative and kept in contact with me until the issue was resolved. I thank her kindly for her service, assurance and kindness.

This is our third day of our ENTIRE COMMUNITY not having the ability to dial out or receive calls, except locally with one another. They gave me an "appointment time" five days from now, despite my explaining that this is not an individual problem. In my 60 year history in this community, we have never had worst service than when Frontier took over and became our only carrier option. I'm not even sure we can call 911 if needed. Frontier is accurately rated an F by the Better Business Bureau.

All my dealings with this company’s customer service reps has been extremely time consuming and have received extremely poor service. I am writing this review while on hold for literally 29 minutes at this point trying to cancel my service. They are acting confused about how to go about canceling service and I am the first person to request this.

I have been on hold now for 40 minutes waiting to talk to someone for the fourth time in the hopes that my phone service will be repaired. I have been promised two service calls. Thus far no one showed up for either. The really bad news is this is one of the best experiences I've had with Frontier. My wife is required to have a landline for work or we would have dumped them long ago. They constantly lose our payments and now tell me that the home phone line I have had since 1991 is a business. RUN AWAY, RUN AWAY Screaming!!!!

First, an account manager named Ali knocked on my door and offered the service and it was a perfect time because I was thinking of switching to a different provider because my internet and tv provider was charging a lot. I heard of Fios Frontier and looked up their reviews and it was bad that's why I was skeptical to switch to them until Ali came and assured me that as an account manager, he will take care of my concerns and I didn't have to call customer service. He told me that if I would choose to be on a 2 year contract, the cancellation fee is $100 but I will get a visa card of $100 so it would cover the cancellation fee just in case. I will also be on a price freeze which means my promotional offer will be locked in even until the 2 year period.

They took my order and convince that everything is lined up and the service will be available within planned date. On planned date technician arrived and told there is no fiber optics and need to be installed before he should have arrived. Since then it's back and forth between technician and customer support and wasting my time from 3 weeks with no ETA provided. Ridiculous support with no sincere apology of messing it up. I have used them for 6 years with my last house and this is the kind of loyalty service I get from them. They literally don't care and don't candidly explain what and when it will be done. Worst customer support company I have ever to deal with. Stay away from them and go with other provider like Comcast.

After having consistent trouble with our internet we finally had a customer service experience that pushed the standard lower than ever. While on the phone (after waiting 60 minutes) I was asked for my account information. I was told that my information was not on file. I was then asked if I “knew the answers to my security questions”. I said yes. I was asked what the “answer” was. I said “could you ask me the security question?” as I’m sure I knew the answers to whatever the question was. I was then hung up on and my intermittent internet went away all together. After 60 minutes of waiting and being told that there was no information on file for me (I pay a bill monthly) I was hung up on. Luckily you can cancel your service MUCH easier than you can get HELP to keep your service by going through the automated steps on the phone.

Worked great for 2 years and then the tech support all said something different was wrong. When I tried to cancel with and I had a $67 charge on my account, they billed me for 2 more cycles and charged another 9.99 and then threatened to charge me $100 if they did not get their modem back when I was not even connected for 3 months. The company is crooked. The tech who came to my home said "FRONTIER DOES NOT GUARANTEE SERVICE". So they basically steal your money. I am a disabled veteran who was trying to go back to school online and it dropped my grades and aggravated my disability.

Frontier Communications could not take a vacation hold off a home phone landline for some reason. Each time I called their representative promised service would be resumed within 24 hours. We called every other day, or so, for 2 weeks. Not one callback from them to update us on when the service would be active, just no phone. I explained several times that, often, my 91 yo father was there alone and that he carried the phone with home in case he fell or needed help, it made no difference.

I have been a customer for years for internet. Unfortunately it is the only service available. I called to inquire about adding a 2nd DSL line for another building. I pay $41 a month for DSL internet for one line. I constantly get mailers and emails about how you can sign up as a new customer for $27. I called to inquire and was told only new customer can get the lifetime better rate. I asked what if I cancelled and re-enlisted? I was then accused of this 'Fraud' and doing so was illegal and I could be prosecuted by Kayla in the retention Dept. That is absolutely absurd. It is their own policies that drive people to ask questions and I can cancel at any time and rejoin whenever I want. These predatory and aggressive business practices are a disgrace to everyone in the service industry. I can't wait to leave this terrible service.

Kept getting texts. My number telling me to expect a visit from a technician from noon to 5PM. Made sure someone was around. After 5 called customer support. Was told the order was "pending" and they either will show up late or reschedule. When I asked when I would know what was happening they told me they couldn't help me. When I asked if I could talk to the install department they said that dept doesn't talk directly to the customer! Later that same day tried to schedule a callback and the earliest available was 5 DAYS LATER! Went to the Chat function and it said that service was unavailable at this time. Wow!

Just wanted to pass on to anyone interested in getting Frontier FIOS about the terrible customer service I just received after talking to 2 reps and a supervisor. I am big on customer service and will pay extra in the end when I receive. We have been a long time customer of FIOS for a number of years. The TV and internet service have been having technical difficulties for the last year. They do not have CBS contract. Despite that has been going on for 2 years, technical issues with video, picture freezes periodically for a few seconds, and unreliable internet services, paying for 250mb/s. Getting around 90-100mb/s. We were paying over 200.00 per month and after a number of calls decided to look into Xfinity. We just switched to Xfinity a couple of days ago and are saving 70.00 per month, getting more channels, and higher internet speed.

I had bad pixilation on my cable, so I called to report it. The technician had to replace equipment on the outside of my house to convert from fiber to coax. Then my next bill had a charge of $39.99 for the order. This was not the first time I had to have a technician replace something, but the first time I ever had a charge show up on my bill. This is crazy.

How can I rate a company below zero stars? I had shut off my internet with them thinking I was relocating. It fell through. I called not even a month later to get it again. I asked for the same speed 25 mbps for 45 bucks or better. Almost 50 with tax and that included 10 for the modem router rental. I talked to a rep named Mike from the West Virginia call center. He said he could do it. He was pleasant, seemed to know what he was doing. My understanding was it would be 9.99 to turn on as I was going to do self-install which he said he would waive, 35 a month for 2 years no contract for 25 Mbps. No router fee as I wasn't going to order one.

Frontier what a joke, I canceled my internet service one day after billing cycle started, they are trying to make me pay for the whole month plus $9.95 cancellation fee. Your customer service sucks. Her name Michaela. ID number **. Trying to sell me stuff, and she is a racist. I told her she should it do it last week when I call, but today I need to cancel my service, talk to supervisor Haden ID number ** today I she 23rd. He said want it or not my service will be up until Jun 20th. My cancellation number is **. We are not paying for a bill that we do not owe. Period. Edit or delete this. · Reply · 15m. And their response is: I am sorry but there is a processing fee to cancel services and you would have to pay for the month as well. ^GKC in other words go ** yourself..

I have been with Frontier for close to 5 years. I started out paying 170 a month..and now 264 a month. This is almost my car payment... They would not back date anything due to their "promotions" and they keep referencing "new customer discount". I may be old fashioned but the loyalty she come from being a long term customer. Nothing is given to existing customers but hours on the phone trying to make sense of your bill. And agreeing to a contract over a phone call should be illegal. We should be provided with documentation.

I was Frontier customer for more than 10 years. Two weeks ago I ported my phone line to Ooma. Before I done it, I talked to Frontier representative and was told that it will be no interruption in service and my other services (internet and tv) will stay intact. I saved our chat session for my records. As soon as my phone was ported, all my services got disconnected and account closed. I called them and was told that I have to set up new account for tv and internet. I said ok as I needed internet. For 3 days we did not have internet, then I got an internet service but tv was never connected. In 2 days, I got tired from all discussions and chat with the company, I called and canceled all services. So in total I had internet for 2 days on new account and never had a TV. Today I got 196 dollars monthly bill for 2 services which I canceled including charges for delivered equipment and that was never shipped to me as already had it.

If I ran my business this way, I would be out of business. My father passed away in January of 2019 and we promptly cancelled the account. We were naive in thinking everything was taken care of, until we received a ridiculous invoice of $400+ dollars, now being "sent to collections". We had not once received an invoice between the cancellation data and the collections date. It took my husband and I hours on the phone to initially cancel, then repair from the incompetence that is Frontier.

I had service scheduled to install Frontier internet service in my new home. The allotted 4 hour window was 9 am till 1 pm. At 12:57 pm I finally received a text from the installer, "Would be there in approximately 30 minutes." That did not work. I had to go to work, so the installer ensured me that he would be there between 8:30 and 9:00 the following morning. I delayed going to work for the installer. At 10:00 I still haven’t seen or heard from the installer. I called Frontier and canceled the installation and new service.

When I first called to cancel/terminate our services I was given an order number and verbal confirmation that our services will be terminated 24 hours after that call.

Updated on 06/10/2019: Back in February I had internet service with Frontier Communications. One of my biggest mistakes. My internet service went down, and I practically pleaded with them to get someone out to my house to fix ASAP, otherwise I would lose money. It didn’t matter to them.... AS A RESULT I lost a few hundred dollars. Early in April I got a bill and spoke to a Frontier representative about it, who said as we spoke she was looking at my account and to disregard it. That I was all caught up. I, did as she said and a week or so later I get a bill from a collection agency. Demanding payment. I, have been back and forth with Frontier rep about this, saying they were going to resolve this, but have not. Now I get a call today from executive relations at Frontier.... ABSOLUTELY NO HELP. Looks like I need to further my complaint with the BBB.

FRONTIER Communications Review. Ordered JUST landline to be cancelled APRIL 2019 due to financial restructuring. They left it on. Incoming calls were cancelled but outgoing was still active???? WTF. Mistakenly picked up phone without thinking made an international call. $800 later GRRRR tried to resolve. Representative told me "but you used the service!!!" "Yes sir but it was supposed to have been cancelled." Could not believe guy's incompetence.

Using Frontier Internet has been an absolute nightmare. To start off, when initiating our service, it took about a month for them to come out and set up. Even after this was done we could barely connect to the Internet, only able to use the Internet successfully for fractions of the day. We have had multiple weeks throughout the year where we were completely without Internet and we call multiple times without resolution. Even when we do have Internet, if one person is on their phone using the Internet, the other person likely will not be able to. This is extremely difficult when you have multiple systems in your home, such as Security systems and other systems that function using wireless Internet. Also very difficult to get any work done from home due to sporadic function of the Internet. Would not advise anybody to go with Frontier Internet.

Our property burned in the Woolsey Fire in Nov 2018 in the Santa Monica Mountains. Obviously we lost our phone and internet service as a result when all their lines burned in the area. But Frontier decided to continue billing us for phone and internet even though the service was clearly not available. It is now May. They continue to charge us, even though clearly we have had no service since Nov. 9 2018. The amount owed now comes to $1200. We have probably spent 8 hours on the phone talking to a dozen different people, none of whom comprehend or able to understand that they continue to charge us for service they cannot provide (all our lines are disconnected since Nov 9). This on top of the distress caused by all our property loss.

Last week I ordered a package from Frontier, he said that the cable would have to be with DirecTV. So I agreed and chose a package. I was told that DirecTV would deliver and install on Saturday which they did. The internet and modem would be delivered on Monday but they showed up on Tuesday. As soon as I answered the door the tech told me that I am too far to receive internet, so he apologized and cancelled. So now what? I called Frontier and DirecTV. I was put out on hold forever so I hung up, I do not want the cable without the internet because the cost is way to high by itself. So who do I turn to? Shouldn't Frontier cancel this because I did not get the product I was promised. HELP!!

I don't feel as if I need to write a short essay. It's not complicated. They lie. A lot. They charge fees that they conceal in devious agreements. They make you bend over backwards to cancel. And then bend further back. If you read this, don't go with Frontier unless you want to end up cursing out a condescending sales agent 3 months after you've cancelled services (as I unfortunately lowered myself to doing).

I was lied to by the salesperson. I waited all day for a technician that NEVER SHOWED. Their speed I 1 meg. Not even enough to download a movie. Worst customer service I’ve ever seen. Then wait on hold for over an hour to get my money returned. Nothing but GRIEF. DO NOT DEAL WITH FRONTIER Unless you want the slowest internet available with the worst customer service.

They mostly have no clue what going on, they have old garbage and dont upgrade any of it. I got so fed up with their piss poor service I ripped the line out. I feel bad for anyone who has the misfortune of dealing with these bunch of special people.

Frontier is the worst cable company out there. They have horrible customer service and shady billing. The backdate prorated charges when you add services, but don't prorate charges if you cancel mid cycle. There have been many complaints to state attorney generals around the country about their shady practices that they bury in their customer agreement. They charged me for a DVR I didn't have for months and didn't issue a credit despite telling me on numerous phone calls they would. When I canceled they wanted me to pay the higher bill with the wrong charge and said they don't issue refunds, so either pay the bill as is or incur a late fee on top of it. HORRIBLE COMPANY!

I had 2 DVRs go out in a 1 year period. I could not go to the local store to exchange them. I had to wait for it to be shipped. This mean taking a day off work to wait for and sign for them and I had no service for 2 days while it was mailed. I have my own internet router, but they charged me every month for use of their router, which I did not have! I had to call each month to have the charge removed. Finally someone tells me that it is their policy that I have to use their router and they cannot remove the charge. They offered to mail me a router (that I did not need), seeing as how I was paying for it anyway. I decided to switch providers. When I called to cancel, I had to pay for the full final month (I was 20 days from end of billing cycle) AND they charged me $9.99 to disconnect and cancel. If you like extra fees and charges, pick Frontier. I found another provider with same internet speed for $30 a month less.

Set up account for a landline for a remote cabin where cell service doesn't work. After not receiving a bill, I contacted the company. They mailed to the bill to the wrong address, despite having the correct address in the account file. Refused to remove the late charges. Had difficulty setting up account online, as they requested a PIN - which of course was on my paper bill that I never received. Or they would text a code to the phone (a landline phone). Confirmed my bill was paid up to date, and was given my PIN # to set up account online. Receive bill today (at least they mailed this one to the correct address), somehow I owe more now than I did when I had to hunt the bill down. More late charges, and somehow I owe 2 months despite making a payment part way through the first month owed and being told I was up to date. IF the cabin wasn't in such a remote location I would cancel this service.

I want move the service to my new location, and they re-schedule 4 times before they showed up, and when they did show up, they didn't do all the work, they install the telephone service but no the internet service, and when they left they left expose wires dangling on the outside of the wall. Now they have to re-schedule to install the internet, where everything should have been install in one trip. Worst customer service ever.

I got FiOS when I first moved to WA and had good luck with Frontier for Internet & Cable in my 1st year (honeymoon period of the abuse cycle I suppose), but after that cable was shot to hell and 2 people could not be on their phones in the same room without someone getting kicked off (and we had the top data package). "Must be something on your end" we were constantly told. When. I finally dropped Frontier, I was told they would send boxes to return my equipment. That was DECEMBER 2018, I've requested boxes EIGHT TIMES SINCE THEN and have not received them. (And these boxes are the only way they will except returns). They have billed my almost $600 for the equipment and have sent me into collections, and I've checked (by my acct #) on their website, that NOT ONE OF MY REQUESTS HAVE BEEN ACKNOWLEDGED/No boxes have been sent!

After 10 years with Frontier raising prices, horrible connection speeds, can't get me a working DVR, my bill jumped like $80. Called to see if could offer bundle, nope, no offers. So I cancel my service about a week into the billing month. Now they are attempting to charge me for the whole month even though the service was disconnected. They say, "Not our problem, we don't pro-rate." You cannot charge for a service you're NOT provided.

We recently moved to a home that has limited internet/phone options. The main company is Frontier. We set up service for the internet and phone. When they installed it, they actually charged us for shipping a modem to their own tech who was installing our service. I mean, really? What? After receiving our first bill, it was almost $30.00 higher than what was quoted.

We recently moved into a new apartment, and decided to switch so we could have Fios... Well for starters, we were told they could come install it on Monday & after 5pm. The installer called at 3pm to confirm, but then never showed. We suspect he was the Frontier Van sitting in front of our house for an 1hr. Even after we knocked on the window and ask, we were told he was not there for us.

I am a small business owner so I had Frontier as my internet fax and tv provider. After the first month I noticed internet speed and WiFi coverage reduced considerably so I called and I was told that everything was fine. Later on I had failures on internet like every month I had to spent about an hour each time with someone on the phone even once I had the TV box replaced. After a couple more failures I talked to them and told them that I can’t have this kind of service no more and was gonna switch to Spectrum. (Big mistake)

If a rating of zero was an option, that's what I would have chosen. To put it all as simply as I can, on April 26th, I called to schedule a future disconnect on 5/23 as we are moving and Frontier is not in our new location. We had two phone lines and Internet, which we had since moving into our current home in 2010. One phone line and Internet were disconnected on May 1st!! I called immediately to report that evening. I was told that once disconnected, there was nothing they could do. Following multiple calls to them and being told everything from it couldn't be reconnected to it could because it hasn't been 30 days so we'll reconnect the internet the next day (THREE TIMES), which never happened.

Signed up with Frontier. Was told I will receive a rewards Visa card once I pay two bills. As of today never received. Called office. Was told it takes 6 weeks and it's been 3 month... Thinking of switching to Spectrum because of the lies. People don't fall for it. There is no rebate or reward.

Frontier Communications has the worst customer service that I have ever experienced. There’s customer service agents have no idea how to fix problems or deal with any complicated issues. They continue to bill us for equipment that we are using stating that we have not returned them. Now they’re missing three payments that we have made and they’ve opened an investigation. They still will not turn on our service stating that we have not paid our bill. We have been painted the same account through Bank of America for the last year without any issues until now. Totally Frontier’s fault in their customer service is horrible.

Horrible experience. ZERO common sense by anyone I've spoken to in customer service. I had Frontier for a couple years and rolled with the "adjustments" in the bill which didn't match what I was offered. I recently moved out of State and called the customer service to give them my address for the final bill and where to drop off the equipment. They said you have to mail the equipment and sent me boxes. I mailed the equipment back but have relentlessly been getting bills for service. Every attempt to call they say I haven't "disconnected" my service and need to talk to "disconnect" who conveniently is unreachable every time I'm transferred there.

I was with Frontier for two years. In that time their Fios service was great. The customer service agents I dealt with were pleasant. However recently I left Frontier because their billing dept. was terrible. I just got fed up trying to deal with them over billing issues. When I believe that their billing dept. has gotten their act together and they can be trusted to honor the commitments made by the customer service agents, I will in all probability go back to Frontier.

Frontier sells you something. But when you get the bill it does not match what you were told. I spent 3 months with "The office of the President" because I refused to just accept the fraud. I will attempt to be quick. I contacted and bought the product. We went over their terms. I then called before the install and confirmed everything again. There were Two different people. When I got my first bill it didn't match up. I spoke to several people who acted like I wasn't being honest and they refused to help. I finally learned of the office of the President thinking finally I would get somebody helpful. I was met with a similar attitude. They didn't believe me. I remembered that they recorded their calls and I asked that they check.

A salesman came to our door to sell us a bundled package which included 200 Mbps. Since 200 Mbps can only be done with Frontier's Ethernet connection our router/modem had to be installed in our garage and the router wi-fi signal was too weak to reach our devices in our house. The solution to fix this was a few options: (1) run an Ethernet cable in our walls/ceilings then having to repair our drywall, (2) run repeaters through my house at additional costs or (3) install the modem/router through coaxial cable at 100 Mbps.

By far the worst company in America. I have never dealt with such unprofessional dealings like this company. I pay for a service that never works. Never have internet after 8 pm. Call the company, on hold for 2-3 hours at a time and they do not care. Nothing ever is fixed and thanks to my rural area this is the only service here really. About to sell my house to find an area with any service that isn't Frontier. DO NOT WASTE YOUR MONEY OR TIME ON THIS COMPANY.

Customers beware! This company charges fees to their customers for services they are not even using and then refuses to credit or a refund them! I recently noticed on my bill a “non published fee.” I had cancelled my phone service 8 months ago due to prices getting excessively high but keep internet and cable services. I figured I would give them a call and they would give me credit or refund me what I’ve been charged since obviously they haven’t provided this service and they should have stopped that fee when I cancelled my phone service.

I received a flier for a special discount. I spoke with their sales, got a quote and set up an install day literally for the next day. I then get an email stating the monthly charge was 10/mo more. So I immediately called and was told, "Ya, the sales rep lied to you." Those exact words by a very snarky sales rep. They told me it was actually 20/mo more than I was quoted and for half the speed my original quote. So said, "so let me get this straight, I am to pay more per month than I do now with my current provider and get less speed. May I ask you why on God's earth would I do that"? The rep said, "I don't know." I was like, "Good answer. Cancel the order." What buffoons!

Customer for 5 years, prices kept increasing every year, slow internet speed, fees and charges kept getting added. Paid for "high speed Internet" 2 DSL lines, apparently one had an issue, tech never resolved the problem. Slow-Slow-Slow internet. Bill went up $40-60 every year, when it got to $192 I was done. Simply terrible customer service - long hold times, transfer to "retention", nothing they can do. Finally the rep said - if I cancel and come back in 30 days my bill would be cut in half. Are you kidding me? Finally canceled and still getting a bill from this company. Will never use this company again - AVOID.

I renewed my service and up my internet speed to 100/100. Ramon who gave me his fake employee ID #** said a new router will be send. To date All I received was a return box for my old router. While they are charging me for the package I signed for! 2 years ago, they disconnected my device for almost a week then turned it on without explanation or apologies! Searching for an attorney to file a lawsuit!

This is the worst internet service we've ever had! We can never watch anything or play any games. We can never use more than one device at a time without resetting the modem a few times. I've tried calling and customer service is a joke. They can never help and they charge way too much.

I WAS a customer for 5 years. The first 4 years I was charged one price, then they upped the cost without telling me. We were paying automatically through our bank. So for the last year they were charging me late fees every month. When I call to complain, they hung up on me twice, was supposed to be called by a supervisor twice (they never called), then I finally cancel, and call back yet again to complain and try to get them to at least remove the late fees, nope. So much for serving loyal customers. I have dealt with bad customer service, but they are by far the worst. If that wasn't bad enough their download speeds are slightly above dial-up at between 3 to 15 Mbps. Was constantly resetting the router and paid more for phone services than internet. Wish I would have switched to cable sooner than I did.

Ever since Frontier took over from our previous carrier the service has been junk. It is down considerably more often than it works and the internet is stupid slow. Don't waste your time. I think a tin can and a string would be more reliable.

Cancelled service at the end of January 2019 due to declining speeds. Called today 4.29.19 to start up Frontier again. I want to utilize both Verizon Wireless & Frontier in the hopes of getting the speed and service we want. But they are not offering service to my home any longer. Apparently they CAPPED the area and aren't allowing any new customers. This wasn't explained when I cancelled and they actually told me to call back if we wanted our service again. I was one of the FIRST to buy their service when it was available to our home and because they allowed too many others on the service it drastically slowed MY service. They suggested I call back occasionally to see if service is available. I THOUGHT THEY WERE IMPROVING THEIR RURAL MARKET BUT APPARENTLY NOT!!!

I have been a year old customer with Frontier Communications, recently I got a mail saying that the promotion period is ending and my monthly bill will increase. I called them and I was told since promotion value doesn't expire for another couple weeks so I need to call them once it actually expires and so I did. So now, I was told that there are is nothing they can do and now my monthly bill is doubled. I tried to talk to them a couple of times but no use. I am highly disappointed, I really don't mind paying if it's for a higher tier plan but there is no change in internet speed and yet twice the cost. Thanks, Anshul.

I have had Frontier phone service since they took over from the previous company in WV. The first thing they did was raise the price by $4.00 a month. Over the next several years the quality of the line reception deteriorated significantly, to the point where you could not understand what the caller was saying and the caller couldn't understand me. I had service calls to correct the situation at least five times. The line quality would improve slightly for a few weeks and then would be bad again. The techs said it was moisture in the old phone line. I asked them to replace it. They said they are not authorized to do that and no one else would, either. I canceled my service this week. I get good reception with my Verizon cell phone.

I was a customer of Frontier for at least seven years. I discontinues my service due to excessive increases in pricing in early January 2019. I returned all their equipment at my cost and at that time I had a credit balance of $419.71. As of today April 27, 2019 I have not received the monies due me. Frontier wants its payments in thirty days from you the customer. However Frontier's policy is not to refund monies due the ex-customer for 90 days and you get screwed also when you return their equipment. Not a good company to do business with!

Since leaving Frontier Fios a year ago, they still have not returned the money they owe me, despite talking to many representatives and managers. To begin with, they told me that I owed them money due to their equipment not being returned. However, once I showed them the shipping number they suddenly realized I DID return their equipment, and I was told that I'd get a refund in 30 days. NOT!

I called with a general question. The reps response was rude and unprofessional. When I asked to speak to his supervisor, he refused. As a result, we are cancelling Frontier. Never to do business with them again. We have had the service 1 month. We were not happy with the Frontier cable, as the tv was intermittently freezing from day 1. Frontier does not provide a good product and their custormer service is awful! The customer service rep, Brandon, was arrogant and condescending. He did not want to resolve the problem. He was more interested in getting me off the phone. Do not do business with Frontier. #donotdobuswithFrontier

I recently moved and had to cancel my service with Frontier. I was told that my service would be disconnected on the day I requested and sent my equipment back to them. I paid what I thought was my last bill but received another bill at my new residence. I learned after spending over an hour talking to three agents, including a supervisor, that they billed me for the entire billing cycle. When I told them I was never told this they said it's written on my bill and they don't prorate. I don't appreciate paying for services I never received and will not use Frontier again. I don't care if they're the only show in town, they are permanently boycotted for what I consider fraudulent billing practices.

This company is scam, stealing people's money. Over a year I charged for my own modem. Because this overcharge in my bill I call to disconnect the service. They said it was because the router which is mine. I ask them to get my money back. They told me I'll get 90 days only not all year! I lost it. In addition of that they want termination fee as a part of the agreement. They don't say there is an agreement between us. I have my own router! If you have other option don't subscribe with Frontier. They want people to call them every time. Untrusted expect to get overcharge bills for no reason. Their employees are trained to scamming people and rudeness.

This company was forced on me by my apartment complex. Didnt know much about it, now that I do I can tell you, I always have to call for support and service really sucks. The "packages" they give you are the worst completely overpriced as 8s then you get the bill and there's all these fees aside to the taxes. They're titled miscellaneous fees... which varies. RUN if your only choice is Frontier. Worse experience of my life, can't wait to move to go back to SPECTRUM.

I had my number ported out from Frontier to Spectrum 4 days after my billing cycle and promotional period ended. However, Frontier still bills me a full month with all services canceled. I had a triple bundle promo with Frontier but I wanted to change to internet-phone bundle only. I got a better pricing with Spectrum and I didn't want to change numbers so I had it ported out. Upon cancelling the services with Frontier, to make sure that the tv service was cancelled, too, I was told that the porting out would automatically cancel all services. But as this was a port out and not a simple cancellation the customer service personnel told me they charge the full month of the next billing cycle and cannot pro-rate. However this is not explained in their website, the difference between port out and simple cancellation.

I'm a new customer and I had a complaint about how my order was processed on 4-18-19. I couldn't get help from the customer service person I spoke with, so I asked her to escalate my complaint to a supervisor. She wrote a ticket to do that and said it would take 24-48 hrs. to hear back from her supervisor, Jess. Never heard from Jess so I called again 4-23. They said they would have Jess call me today. Never heard from Jess again. They said they would escalate my complaint to a supervisor and it would take 24-48 hrs. to hear back from her supervisor. I'm caught in a loop and it's maddening. The first person I spoke to when I placed my original order said Frontier was doing everything in their power to have better customer service, but obviously that isn't happening. Don't bother with this company!

First, your site sucks as I wrote this review, submitted it, then the site tells me to login. I get that taken care of and I find my review gone! Now to recreate: My parent's house was burnt to the ground with my brother in it Aug 2018. I immediately cancelled all utilities. However, Frontier decided or thought I was kidding and kept on billing for the service. I didn't give it another thought until I (SPR) received a letter in Dec 2018 stating that $200 and change was owed on the account. Of course, it wasn't going to be paid, but I called and the CSR thought she was doing me a favor by discontinuing that day. Now it has been turned over to a collection agency who, unfortunately, will not get any money as Frontier sold them a bad bill of goods. Frontier is a company of whom I'd never recommend their services to anyone.

I have been Frontier client (internet service) for about 3.5 years, I requested service cancellation on April 15th (day before was Sunday so I couldn't reach Customer service representative to do this at that day). Cancellation has been fulfilled on 16th of April, but frontier still billed me for full month because new billing cycle started on April 15th (April 15th - May 14th ).

I am convinced that this company does not care whether they have business or not. I have been scheduled and rescheduled to have service since 4/1/19. It is now 4/21/19 and I have been promised 6 different times that they are coming, I wait here for their 4-5 hour window, no one called or showed up on all 6 occasions. Customer service does not call to reschedule, I have to call them, they feed me a line of crap and tell me what I want to hear with no follow through on anything. Yesterday I got a postcard saying they're trying to get ahold of me, I've gotten no phone calls not any voicemails from them and they have 2 different numbers to reach me on. This company is crap and I haven't even gotten their service yet. Sadly this is the only company that comes out this far for phone or Internet. Maybe if they had some competition they would step up their game. This is ridiculous.

I have a heart condition. Live alone. No telephone. Emergency button can't use with no phone. I call in - take 5 days to help me. Have reported several times. Can you help me. Cell phones don't work where I live. I am very concerned. Also have neighbors same problem. Every time it rains lose service.

Horrible customer service. I have been trying for two months to resolve a problem. Every customer service person I talked to said they could help me but it turns out they didn’t. Still getting charged for auto pay on an account that has been closed. Even the account manager has not gotten back to me for over a week. Absolutely frustrated. Unfortunately I live out in the country and Frontier is my only option. If you can avoid them, please do.

I got a problem with my router randomly disconnecting devices both through cable and wi-fi. When I rebooted the router it sometimes went back to factory settings, changing SSID and passwords without confirmation. When I called tech support the guy was unable to check my router remotely, he said, but we managed to reset it to factory settings. As I told him that this happened already a few times before and it didn't solve the problem, he refused to believe this. He became very unfriendly as I was trying to explain the problem. At the end he asked me "Is there anything else I can do for you?".

Worst company ever do not ever do services with them unless you want ** service, poor customer service, and threatening letters for billing issues that were their fault. I've been dealing with them sending me bills for over four months now and threatening to turn me over to collections for $312 because they did not cancel my services when they were supposed to and continued billing me for 2 more months. I contacted them three times each time with a promise by the customer service representative and a manager that the issue would be corrected and I should not receive any more bills.

About 5 months ago I was considering Frontier for my internet carrier. I gave them a call and inquired about cost and other things. After talking with them I like the cost because it was the cheapest offer I had gotten. So, I decided to try their service. I spoke with their sales person by phone. I gave them my address and stuff then they set up a connection date. They told me that before the connection date that they would mail me a modem and that I should receive it a couple days before the actual connection date. Well, a day before the connection date I still had not received the modem. I called them and they told me that it might arrive on connection day. Well, I did not receive it on the connection day because they had mailed it to the wrong address. So, I called them and aired my grieve.

I was online with Frontier Live Chat about a problem I was having with "their" equipment. The service technician told me to reboot my Fios Router, then both set top boxes. Wait for the router to reboot, then plug both set top boxes back in, then let her know when everything was back running. I did exactly what she asked for. When I got back to my Live Chat, I had been disconnected for being inactive for more than 3 minutes. Every employee at Frontier knows their set top boxes will not reboot and return to normal in 3 minutes. The router by itself takes more than 3 minutes to reboot. I did not choose Frontier for my service. Verizon dumped it on us when they sold out.

We had a home phone for approximately two years and there was always a problem. We would have so much static on the line you could not make a call or we would have an old fashioned party line with at least four on the line at once. This problems happened not just in the state I am currently living in but another state as well. As far as the internet goes we have been without service multiple days at least five times in the past year. They give you repair dates and time but don't count on it. I just had a new modem installed last week. It doesn't work correctly, suppose to be taken care of yesterday, changed to today. I still have timed internet. I can use it for five to twenty minutes at a time. Then I have to wait for my next internet time.

I called to cancel my service after it not working well for two weeks and due to the fact that we recently were able to gain service for a much cheaper rate through a cell provider. (Up until this point, Frontier had been our only option- 6 years). I apparently called the day after my billing cycle and was told that I would have to pay for the entire next month and that there was nothing they were willing to do about it. SIX YEARS always paid on time. Couldn't believe that they were not willing to pro-rate the last month. SO ridiculous. I would say that if you have ANY other options you should certainly explore those first. Terrible customer service. Zero loyalty. Poor, poor experience.

I spent hours this morning trying to get someone to help setup the new modem they sent me. After an hour on hold I got someone but we had problems communicating from the start. I told him I had been working on the modem all morning and changed it to our old settings to save changing passwords. That I couldn't connect by hard wire or wireless but the modem page said GO and that I was connected, but I couldn't get online.

We cancelled our two accounts in January after trying for 2 months for Frontier Communications to cancel our accounts. After multiple calls to sales agents, we called again in January after receiving bills for a service that we (again) cancelled in January. We were billed for late fees and services AFTER we cancelled. Today, April 14, we again have received a letter from Billing saying that we owe Frontier! We cancelled and paid everything necessary in January BUT now Frontier is again billing us and also stating that they will be turning us over to a collection agency!

I have had Fios for years and it has not been good service. I have had technicians out piecing together fixes that did not work but still I stuck with them until it degraded more and more. After spending lots of money on an independent tech to try to boost the service I looked into other providers. BEFORE I switched I called Frontier and I asked if there were any fees to terminate my service and I was told NO. I have the name of the employee his badge # and date of call. Frontier’s office of the President has confirmed that I was indeed told there would be no fees. The board however doesn’t care about that. They are demanding over $1400.00 in termination fees. This is an unethical company.

I am a disabled senior citizen and Frontier Communications has closed about 5 service tickets for my service repair for phone and Internet without ever coming to my home. Every time I call them they say they are going to escalate my issue but they never do because when I called back there is no trace of my ticket. I feel like they are not taking me seriously because I am a senior citizen and I am feeling very hopeless at this point. My wife fell down the other day and we couldn't even call 911. This is unacceptable.

I've had Frontier since they purchased the phone, internet and TV division from Verizon. I've had multiple times where I needed to call the company to correct one issue or another and without fail, I would receive answers that make no sense and would often contradict what I would be told the times I requested, and spoke with, a supervisor. I've cancelled my TV and phone service with Frontier and it literally took 7 phone calls over 3 days. I spoke with 8 people in those 7 calls (one was a supervisor) and every time I received different information.

2 years of service with no contact and decided to cancel. They charge for disconnecting services and will not prorate a refund. None of which were discussed when signing up. Their excuse is that they changed the terms of service during our time first year. Kept an entire month of service plus the disconnect fee. WILL NEVER GO BACK.

Updated on 05/03/2019: Got this month's bill and still twice as much as I have paid for 12 years. No help from Frontier. Just a bunch of replies with no outcome. Try to call but can't get any help by phone. Just music for a hour and a half with no issue solved. Bad customer service. Been almost a month now and still have the same issue. Bill went twice what I have always paid overnight for the same local landline and 1g of internet that's as slow as the old dial up for $100.00 + a month.

I just cancelled my home Internet with Frontier Communications. How ironic, because I believe they have NO customer or communications skills. The customer service I spoke with, was very rude, and unprofessional. The reason I decided to cancel my services with them, is because they are way over price, in other words, a Rip-Off! I did a little research on home internet prices, and found one for $24 less a month, for what I was paying. Frontier was charging me $68.98 a month just for internet services, and I got 3 times more speed, for $24 less. That's how much over price Frontier is compare with Spectrum, and other carriers. Then on top of that, I called to cancel my services with them, on April 10th, and their customer service told me that I will be charged for the entire month. Unbelievable! Frontier is a serious RIP-OFF! Stay clear away from them, unless you like to be taking advantage of, or being treated rudely.

I had an account with them for over 3 years. I moved and called to simply transfer services to my new address. They could not find my new address in their system so they told me they had to create an entire new acct for me and treat it as a new install. Also, run my credit again which cost me 3 hard inquiry points to my credit score. I was told I would not have to pay the technician installation fee and equipment installation fee because it was not a new install it was a transfer. They assured me along with a manager named William that notes would be added to my acct.

I have a billing dispute with Frontier Communication. They say I owe them $51.53, when in fact they owe me $19.07. The account was current with a zero balance when I called to get my phone disconnected. I got both a confirmation number for the call and a disconnect confirmation number. They put the number on vacation hold instead. I got a bill for the next month so I called and the agent issued a credit and actually got the phone disconnected. The billing department can see the credit in the notes, but they can't apply it to the bill because the number has been disconnected. Billing says talk to the collections department. The collections department says talk to billing.

I have a remote cabin 20 miles into the woods. My wife needs a landline because she is on call with the local hospital and there is zero cell coverage. I called Frontier and was told that due to the remote location, they'd have to research the possibility of a phone up there. My neighbor has Frontier phone, so I knew it would be no problem. 3 months later, I called again and was told that they could not do Internet there. I told them I was not interested in internet and that I only called for a landline telephone. They told me "no problem" and scheduled their install guy about 3 weeks later. They apologized profusely for the long delay, and assured me installation would be free by way of compensation.

Recently placed a disconnect due to a move where new address has a Homeowners' Association (HOA) cable/internet contract with a different cable/internet company. So I don't have any choice in my next cable/internet selection. I was told by Frontier Service Rep at the time of disconnect it doesn't matter what date in between my billing cycle I use as a disconnect because Frontier bills in advance for monthly services. The entire month's bill has to be paid in full for that billing cycle. It just so happens I am moving on day 15 of my billing cycle. My bill is just under $176/month. So, Frontier is keeping about $88 of my money for unused services!!! Interestingly computer systems can be designed to prorate billing at every other company!!!! Again, IT IS ALL ABOUT THE MONEY, NOT THE CUSTOMER!!!!

Have a scheduled disconnect from Frontier for tomorrow (to switch to Spectrum) and Frontier disconnected me today. Now they are telling me that they are going to charge me an additional fee to reconnect service that I HAVE ALREADY PAID FOR (billing cycle is through tomorrow). Wow... Seems like Frontier is being hateful just because I am switching internet providers. Shame on you Frontier. I am going to file a complaint with the BBB. #FrontierCommunications

We cancelled Frontier for terrible service. Internet service is almost non existent and am told I have to pay a 9.99 disconnect fee and they will not pro rate bill. Is it even legal to charge for services not provided?

Been with Frontier many years. My 2-year plan ended. Without any contact bills went up over a $100 a month. The more I complained the more the bills went up. They would not let me out of my plan or negotiate without signing a new 2-year plan. It's like being held hostage. Having to take them to court.

Frontier Communications should not be allowed to continue business. Since they took over from Verizon they have provided the worst customer service on the planet. "FUBAR" is the best way to describe them! My CC # is in the business account for auto-pay, every six months or so we get kicked off the auto-pay system. I've taken many steps to explain this to customer service, but they blow me off. Today, I was verbally assaulted by a customer service rep., which the rep did not document, so I am not able to file a formal complaint. I was bounced to 5 different divisions! Names of Frontier reps you should avoid Rep. Lisa, Supervisor, Trish, Rep. Mariam and Rep. Tenille.

The only reason businesses like Frontier and Comcast are still around is because all the competitors suck equally. As soon as one company comes around that isn't ran with greed and carelessness, these businesses will thankfully be bulldozed. Frontier's service is hit or miss. When it goes out, it can take weeks for it to be fixed. It's terrible that I am given a 4 hour window on when they will arrive to do their job, and it's worse when they never show up. Hold on, it's really bad when I assume they will never show up because that is more likely. A corporation should have enough organizational skills to pinpoint a timeframe of arrival, and actually stick to the time. If you're not going to ever show up, at least give a courtesy call.

I was offered a retention offer in Dec 2018 for 12 months. And since then not a single bill has reflected the offer and I was being charged random amounts each month, with me having to call to get a bill credit. Now they are even refusing to honor their retention offer... I have a email response from a Frontier account manager telling me the offer was made in Dec '18 and now its March '19 lots has changed since. When I asked to disconnect if they cannot honor their offer, I was told there is an early termination fee (ETF) owed, because I had agreed to it... Yes I agreed to it.. But SO did you Frontier to honor the retention offer which made me accept the ETF.

If I could give frontier -5 stars, I would. When the internet actually works, then I am satisfied. However, my service fades in and out all day long. I called customer service and they said it should not fade in and out...duh! If I'm paying for a service, I expect it to work. I understand if it is slow, but half of the time, I have no signal. I would recommend staying as far away from Frontier internet as possible.

If you work from home, you can not have call forwarding, call waiting, or voicemail on your phone. Even if you tell them up front how critical this is, they put voice mail back on without your permission. You can not take it off yourself, and they will take 4 days to take it off for you.

Simply tried to add an email to our existing business account. After four Frontier technicians and an hour and a half, still could not get the new email to work. Talk about not understanding customer needs. The first two technicians were trying to change an existing email - thereby creating even more problems!! I finally said I have to go and that I am creating a new email account through Hotmail. I did that and it took FIVE MINUTES! Frontier could not add a new email in an hour and half and having four people try to do it. If I could give them a 0 star rating - I would! Do NOT use Frontier for anything.

First the bills are completely not consistent. One month it's 99.34, the next month it's 234.74 then 99.33 then 198.66. Someone needs to stop this!! Calling them takes 1/2 a day and you get nowhere just bull. The worst crappy service ever and crooks. I'm done.

It was so difficult to talk to Frontier to cancel service. Talked to agent through live chat, she was trying to keep me stay and sending me info which I didn't care at all. After 10min talking, she finally gave up and gave me a phone number to call to cancel service. EXCUSE ME!! That was wasting my time. Then I called that number and waited for 45 min to have an agent connected. He told me Frontier didn't prorate and I need to pay the full month cycle even if I was on the 4th day of my current cycle. That's so RIDICULOUS!! I've never felt so bad with a company - bad custom support, ridiculous policy. Will keep away from Frontier, FOREVER!!!

Our business has been without working phones for five days now and our internet stopped working today and hasn't come back on. I know for a fact that we've lost at least a couple thousand dollars in business by now. We put in a repair ticket three days ago when we realized we were not receiving calls on either of our two phone lines. They offered to credit us a measly $20 on our bill, this is an insult in light of the accumulated work we've accumulatively lost because of the quality of service they have provided us going on 7 years now.

Beginning when we first even got it set up at our apartment. They had the wrong apartment number and phone number so they missed the initial install date. They then tried to charge us $75 for installation when 1. I was quoted $40 installation fee. 2. When they came out to install on 3/8, they told me to go to my apartment to uninstall and then actually showed up at my house to do the install even after I confirmed the addresses and that the Rep would need access to the apartment to uninstall. 3. The Rep left house after hook up without making sure internet was actually working so I had to be on a call for over an hour to get internet set up.

The rating should be a ZERO. Called on Friday to have service set up for landline in assisted living facility. Told to be there from 8-5 the following Monday. They would call when on the way. No show. Called Frontier and asked where they were. Told no one was coming. Just had to flip switch to turn on service. Next morning phone say, "Check telephone line." Come to find out the jack was bad and Frontier wanted $91.00 for a service call after they were supposed to come out and make sure the phone was hooked up. Nope, cancelled service Tuesday.

About 4 years ago I got Frontier internet. I was paying about $59.00 per month, with auto pay they took off $5, so it came to $55. plus some change. I called to cancel service just over a week before we were to move out of the area on Nov. 28th. I was told I would be billed about 11 days later as usual (Dec.11th) because it was into the next billing cycle. Ok, I'll go with that, whatever. On Jan 11th they took out of my account, another month's amount only this time they took the $59. plus change and more than a month after we moved, so that's NO SERVICE going to that address, but I was billed. So, I called them and after 4 different people, was told the person I talked to in November, never put in the cancellation order. So, I was told I can get a credit back into my account, because that was their fault. That would take up to 3-4 wks. UGH!

We have had Frontier since they took over for U-Verse In CT and from the start we had problems with billing and services. However, like so many we figured we had to put up with poor service and high pricing (they sneak in increases to your bill in minimal increments before you realize you're paying a significant amount more every few months... I think 1/3 of the bill is "other services & taxes"). Recently, I complained and was transferred to the Retention Department who offered me an attractive package if I would commit to another year. I agreed to what the representative told me on Thursday morning and an hour later, I rec'd an email with the "contract" which was more than double what she had quoted!

My elderly father passed away in Oct. Moved my Mom out of the house in November to Memory Care (this is important). It took me 2 months to get them to talk to me because I was not on the account, they needed the POA. Was told to FAX the POA and death certificate (seriously, this is NOT life support, but you would think so) to them, and then they would let me discontinue service once the POA info showed up on the account. Called 3 times after faxing (fax - this tells you something) and finally the person I talked to called the fax place and confirmed they had the POA. I guess they weren't interested in putting the info in my folks' account after all. Anyway, nice customer service, backdated the end of service date to 12/27/18, no more charges pending, confirmation number, all done, nice and tidy.

I recently signed up with Frontier for internet and phone. I should have suspected incompetence and unreliability when I had unbelievable problems at the outset... Besides that, unbeknownst to me, they gave me a new phone number... To get my old number back I had to go to the old provider then let Frontier know... Then wait a week before I my old number was reactivated. I thought my problems were resolved until this month I got 2 bills, one on 3/05 the first with my old phone number and pin and the most recent one on 3/15 with the phone number they assigned me and a different pin.

Updated on 08/14/2019: Frontier has poor customer and terrible follow up. Their systems are so large and the company is so big that no one has any idea of what is going on. The technology and systems trump any possibility of having a sufficient communication to resolve a problem with a human. I was in a two year contract and somehow my account got kicked out of the plan and the monthly fee went up by 40 per month. No one really could explain why and it took months and me leaving a bad review on this site and the BBB to get it resolved. Once resolved and my account was credited, I was assured in writing from an escalation manager that I was no longer in a contract and my monthly fee would remain as is. WELL SURPRISE, after only a few months it went up again by $35.

This is the worst company ever to do business with. They messed up the install at one of my properties so I scheduled a time for them to fix it and they gave me a confirmation number for the appointment. On the day or the repair they don't show up so I call them and they tell me there was no appointment scheduled for that day. I give them the confirmation number and they try to tell me it was cancelled because the problem was corrected. It wasn't corrected because I still had no internet service and the modem was in the wrong room. They didn't even bother to notify me they cancelled the appointment.

I made an appt., beginning of March for March 15th. I cancelled a job at work to accommodate the 1PM - 5PM schedule for installation of INTERNET ONLY in a brand new building wired for FIOS. About 3PM, I called to confirm if they were still on schedule. They were. I called at 4:50 PM to ask how much longer it would be, I never got an answer before they disconnected me. I called back, but Customer Service was NOW CLOSED, call back tomorrow. The service installer never called, nothing. I called the next AM, and asked when they could schedule me for that day since they bumped me I should go to the head of the line. BUT OH NO, I was just a measly peon and could only be scheduled for another ten days out. They said a supervisor would call me and never did, of course one was never available, I wonder why. I called three times to confirm my appt., before for Monday March the 25th for the 8AM - NOON slot.

My internet was not working, I call on a Thursday to set an appointment for the following Saturday. Service said the Saturday was not available but the following Wednesday was. Since I work during week I said, "Just set me for the following Saturday," after the Wednesday they suggested. Appointment is set for Saturday 8 days later. For some reason a technician comes to my home on Friday morning when I am not home, I never confirmed a change in date or time.

Frontier is okay on its service. It’s when something happens and you need to deal with Frontier where the frustration overcomes you. Expect unexplained rate increases. When that happens or you need to reach someone, expect to be #30 in line to chat with someone. Once you get someone, expect a very very long resolution time (2 hours is not out of the question). Finally, Frontier created a PIN number for you and expects you to know it to speak with someone in real time. If you don’t know it (again, YOU didn’t create it), expect tons of back and forth of missed calls to get your simple problem resolved.

I've had Frontier since they bought out Verizon FiOS here in Tampa several years ago. Technically, the service has been OK, though Verizon's was great. Frontier's billing and customer service are a train wreck though. I've been trying for 5 months now to get auto-pay to work correctly on a second account, and despite 4 calls to customer service (totalling nearly 2 hours of my time), the auto-pay is STILL failing inexplicably and charging me late fees. Meanwhile, my other account's auto-pay works fine with the same credit card, and I can pay the bill on this account via their UI using the same card. The kicker is that despite these failures originating at the Frontier end, their customer service refuses to refund the late fees. On this last call today, I said, "So you're telling me that my ONLY option is to pay the bill and then blog about it?" And the rep said, "Yes, unfortunately, that's all we can do." So here I am!

Got charged an install fee of $75 for a Tech to drop off a router/modem. I called several times to talk to someone but, this company lets you sit on the phone an average 35 minutes each time I tried to call in to discuss my billing. After finally, deciding to wait until someone picks up, I had been on hold for an hour and 17 minutes, only to be told that I had to be routed to another department. After waiting on hold another 20 minutes, the automated system comes on and tells me I can get a 'call back' from the system when my turn comes up. It told me to enter my call back number and then it told me that my call could not be received and then said 'GOOD BYE' and disconnected me!!!

The people in both the customer service and technical departments of Frontier are poorly trained. Their understanding of the technology is extremely poor, they seem uneducated and do not speak well making it difficult to understand them.

I cancelled Frontier services right after billing cycle had began on 12/17/18. Since I was only a day into cycle. The Rep said she could backdate and all payments were current. I was given a confirmation # ** and told account is current and canceled. I received another bill a month later. On 1/4/19 I called Frontier and this rep said she was very sorry and would cancel bill right away. She said it was a mistake on Frontier's part. No more bills would be sent and account has a $0 balance. All notes to verify were on file. I received another bill a month later.

I have been with Frontier Communications since 2007, they were called Verizon up until 3 or 4 yrs ago when turned into Frontier Communications. On 12-20-2018 I signed a contract for $129 per month for tv and internet. Since signing it's been a nightmare of epic proportions. I've had to call in at least 30 times since December because bill isn't right. They are trying to charge me $178 per month.

I upgraded my internet to 150/150 in 2017. We were originally customers with Verizon. I found out in February of 2019 that the reason my service has sucked all this time is because of an equipment upgrade that they never ordered! The data cable we currently have is copper and that can only accommodate a maximum of 100/100. We are not difficult customers and was just assuming it was just Frontier's terrible service as others in our neighborhood have posted on Facebook community pages. Even though Frontier was clearly negligent, I have to file a grievance with a review board to decide if I deserve the rest of the credit owed to me for the last two years (customer service can only refund up to 90 days). Talk about the fox guarding the hen house!?!

I had service with Frontier Communications. Since inception the internet was slow and would disconnect if the phone rings. After numerous attempts to resolve the issue I finally opted to disconnect service. Service was disconnected on 11/30/18 and equipment was mailed back to Frontier. In order to use either phone line, it had to go through the modem which was returned shortly after 11/30/18. I received a check for a credit after closing the account. I assumed service was disconnected. Frontier continues to bill me for a second line stating I had to notify them separately to disconnect this line even though it was on the same bill.

If you don't have it? DON'T GET IT!!! Hours on the phone trying to get a fax line and all I got accomplished was to get my phone, internet AND fax number shut off. My phone was supposed to be on until 3/31/2019 but it was off 15 minutes after the phone call. Techs were supposed to come out between 8:00 and 12:00 and no call no show. TWICE! On the phone on hold as I type this and she says I had a a tech that was going to come out? NO! No tech is supposed to come out. I had to pay a down payment of $42 because of my credit score? I have an 800 score! I have 5 different order numbers and now I'm getting another one because they have to turn my stuff back on. DON'T DO IT!!!

My family got a totally destructive home phone service from Frontier Communications (“Frontier”). MY STORY: In January, 2019, I asked Frontier to protect my home phone from persistent calls from unidentified numbers (Frontier named such calls private ones). After they added this protection, I found that my previous services were cancelled: my answer machine did not receive messages, the caller identification did not work, and my Frontier’s February bill increased by more than 50%. Later, after these mistakes were fixed, I got Frontier’s March bill and found that one more service has been cancelled in January: I could not make interstate and international calls through another provider, MasterCall, which I used earlier.

Frontier is the worst cable company I have ever had. Truly broaden my horizon and views of how bad a company it could be! If you are thinking of disconnecting your service, read below: >>> Disconnecting from Frontier Service 101. KNOW YOUR CONTRACT TERMS Before you do anything! They can hit you with crazy fees. Plan for disconnecting service! Key Word: PLAN FOR IT!

My phone has been out of service for 3 weeks. Not good when you are in your late seventies and have medical needs. Been in same house 54 years, longest time phone has been out prior to this is just a few days. Extremely pooor service.

I was a Frontier customer for 4 years. Cancelled my service on 1/14/19. They failed to tell us that it was their policy to charge for a full month despite only using their service for half the month so they sent us a final bill for the whole month of January. We were under no contracts whatsoever. Talked to multiple people on the phone from Frontier who refused to be of any help and actually flat out lied about not being able to credit the account and insisted we pay the full amount. I do not understand how someone can charge someone else for services that were never rendered. That should be illegal. If I could I would give them a NEGATIVE 5 rating!

Had no issues until I wanted faster internet. Internet went slower. Set appointment, no call. No show. Mind you on phone for hours! Cancel service in January 7, shipped equipment. Deliver back to them on the 10th of January. Just received 555.00 bill for unreturned equipment in March. If all that was not bad enough, my 185 monthly payment paid in February will not be returned to me because... I canceled the day after the new month began. 185 for one day service.

In September 2018 we were having issues with our box. The Frontier Technical Support was unable to fix and told us we needed a new box. They sent us a new box and return box-postage to send the defective box to them. We sent the defective box to Frontier on October 20th 2018. The UPS employee told me to be sure and keep the drop off package receipt because Frontier is notorious for claiming they didn’t receive the returned equipment. Well, ain’t that the truth! Our December bill had a $150 charge for unreturned equipment. I verified they received the delivery on the UPS site. I then called Frontier and the customer service rep confirmed receipt and she would get it corrected.

I reported no dial tone Jan 15 on my landline. It is now 9 weeks later still not fixed. I have wasted long periods of time repeatedly re-reporting this. No cell reception @ my home. This is criminal. WTF!

Updated on 03/19/2019: Today is the 4th no show, no call. I was on the telephone with Frontier for another hour again today after technician didn't not show up for scheduled appointment again today! I was told another customer took longer than expected and I'm still getting serviced. I asked "Are you sure this time, because my son will be missing a second hockey practice due to waiting for techs that never show". He assured me that tech was coming and it may be 8pm and I need to be home.

I've been with Frontier since they took over our Verizon Fios in 2016. Prior to the takeover by Frontier, we loved our Verizon Fios internet and TV packages. However, once Frontier took over it has been nothing but grief and aggravation. In addition to the world's rudest, least responsive, and most inept customer service (nearly every customer service call we made had to be handed up to a supervisor who invariably turned out to be surly, self-important, and inflexible).