Frontier Communications Reviews

I was optimistic that this would be better than Cox Cable. Don't be fooled... It was worse! If you want to waste a huge amount of time, and get extremely frustrated, give them a try. Beware that their sales person was terrific, but they left the cable lying in our yard for a month, I had to call 4x trying to get it resolved. The internet service went down for 3 days with no explanation. All I asked was to not be billed until they completed the installation & they simply refused. DON'T FRUSTRATE YOURSELF! STAY AWAY FROM FRONTIER.

I have been a long-time customer of Frontier. I was overcharged for 3 years because I didn't check my bill, my fault. But, The also didn't make the changes they said they would and I trusted them. I recently noticed that the changes from 3 years ago, I know, were not made and I called them, omg, headache! I finally reached a person, pled my case, they were going to up my speed to 500/500, great! No chance on getting any $ back from overpayment of $50+ a month for 3 years. The lady asked if I wanted to keep my home phone, I said yes. I need it for work and my wife does as well. The tech hooked up the 500/500 internet, worked great! Problem is, they disconnected the phone!

This is now day 15 with no phone or Internet. There was a snow sitting Storm on April 19th that took down their line and still no fix in site. I live in a rural area and have no other choice and no cell phone service either. There are several people in the same boat as me. Some elderly and some like myself with medical issues with no way to contact emergency services should the need arise. It's no wonder they filed for bankruptcy if this is how they run their business.

There aren't enough upset words in the English language to describe these morons. If there is a problem that can occur with internet connection or speeds these guys make it happen. They are our sole option where I live cause they have a monopoly up here. This means we get slow speeds, peaking at 2 Mb/s when we are supposed to have 10 Mb/s, terrible connection, and very slow service. Just recently I went through a whole MONTH without word or internet from Frontier. We still paid for that month too. If at all possible pick literally anybody else. Take Dial up over these clowns.

I had Frontier Communications internet service for over 15 yrs, simply because there was no other service, with the exception of satellite broadband, available in my area. Recently my local power company contracted with a provider and started running fiber optic thru the area. I immediately signed up knowing it would be better even if it was more expensive. After years of complaining to Frontier about the slow speeds and constant disconnects, all to no avail, I was happy to kick them to the curb.

The Social Media Team offered to "broker" a resolution to this issue, and to my amazement, they did! They were able to get local Frontier employees in Santa Barbara involved in the issue. The local technician walked the site, listened to the issue, understood the events to date and took ownership of the problem. He is a RockStar for Frontier as is the Account Mgr they assigned me.

Frontier Corporate would do better to just delay installs, giving customers credit for free months of service while they wait for Frontier's techs to do the install work. I would not have thought it possible to redeem Frontier in my eyes, but Jacquelyn and Jonanthan did. Well done!

I scheduled a transfer of service from one address to another which was confirmed by Frontier Communications. The Tech never showed up, never called, and when I called they promised that they will still show up, and they never did. I called again and scheduled for next day, again they never showed up, this affects us since we work from home since COVID, and they knew that, but I guess they didn't care.

I have had Frontier for 4 years and have had nothing but problems from day one. My service has been out more than on. Again I have no service, yet again tonight. All done and cancelling even if I have to go with no service.

I needed to change my method of payment. The "manage payment" section was no help so I tried to talk to a person. I was asked for my 5 digit passcode. I don't have one and never did have one but there was no way to get to a live person without it. The options given did not cover what I needed. I finally, after numerous attempts, changed the method of payment but I still can't talk to a person to find out how to get the 5 digit passcode. My voicemail is now inoperative because I can't get this mystery 5 digit passcode. Please, please Frontier spend the money and give us a person to talk to.

Garbage internet. Nobody cares about your problems. 3 techs can't fix it. It's straight up trash. It's the worst I've ever experienced. I will never live anywhere without Xfinity ever again. I'm literally moving.

I have proof from my bank I paid my bill Feb. 7 electronic debit! Got a letter stating I have Two days to pay with money order or cashier's check! Funny thing is MY BANK HAS PROOF! Has to file a chargeback! When I called, you said I had insufficient funds in my bank! Ha Ha. I always keep over 3,000 in my account! Now you humiliated me! Goodbye FRONTIER! Over 20 years! Hello SPECTRUM!

Had a technician come out in August 2021 to fix internet issues. He said was fixed and I told him I did not feel like they were. Internet has been slow and we get knocked off when streaming often. Just dealt with it as we are in the country and calling in for repairs is a nightmare. Nothing less than an hour on the phone. Still felt original issue never resolved as light on modem was still red. Fast forward to this week. Called. Had technician come out (he did a fabulous job). Worked on the fix for over 4 hours. He also stated job was not fixed from previous time…. Called to get refund for a service I am paying for $77/month now $82/month; but not receiving what I am paying for. When I pay $50 for gas I expect $50 in gas. I expect the same with internet. $10 credit is not justified IMO.

I have had trouble keeping my internet and phone service up and going ever since Frontier took over Verizon. I have been without a business phone line and fax for days due to an internal error. Someone did a hard disconnect on my phone line and it has remained unrepairable. I have lost my fax number that I have had for over 20yrs. I have now switched to Spectrum.

Updated on 01/08/2022: Now on day 14 of no phone/DSL. Different story every time I call. Can not tell me when it's going to be fixed. My first review got a response a few days ago but that is as far as it has went. Horrible way to treat a 15+ year customer.

I had 1200 ping before getting to this website but I guess they realized I was going to trash them so they put my ping back down. You're on thin ice, Frontier Communications. THIN ICE. Just because the technician you sent that one time was really really nice all things considered that doesn't make your internet service less terrible. I've been dealing with ye for over 6 years by this point and things still haven't gotten any better.

I work from home and would not recommend this company. I have needed a tech to come out and they are no call no show. When you call in the appointment has been changed with no communication. Regardless of whether or not you can use the services they charge you for them. On top of it all I wanted to upgrade my internet because I was told that would help and they will not send a tech out to install until 01/24/2022 even though a tech is supposed to come tomorrow and repair the lines. I wish there was another service provider in the area. They would lose a lot of business because of their lack of service.

Avoid using Frontier Communications for your Internet, TV, and phone service-- you will sleep better at night and avoid lots of frustration and anxiety. Cheap is no consolation when you cannot communicate. Frontier is by far the worse Internet provider, and their service is deplorable. I own three properties with services provided by AT&T; Flow in Jamaica, and Comcast. The equipment is so far behind these other companies that it is laughable. Most annoying--there is no voice feature on the remote to verbally ask for shows or channels, etc. The most egregious part of the company is their "no service." I am currently scheduled for a technician to come out 5 days after the initial disruption of service to get my Internet and TV service restored. This is about the third time I have had to wait between 3 to 5 days for a technician to be scheduled. This is unconscionable!

Been a loyal customer of Frontier for 8 years ever since they took over from Verizon. This year their internet service really downgraded even being on the 500/500 MBPS plan with multiple outages every month. Each time tech would change power supply, outdoor ethernet box etc. on Friday 12/17/21 the service went down again but they wouldn't send a tech till Monday and expect me to my whole smart home to be shutdown. Spoke to a manager Damian ID#: ** with no help. Called to cancel today and they now want to charge me a $20 disconnection fee and would not refund me even a prorated amount on my bill.

Frontier bought our phone lines from Verizon fifteen years ago. Since then both the phone and internet service and the customer service have declined to the point that interactions with them are now actively insulting. We've had phone lines hanging in trees and lying across driveways for well over a year (this is not an exaggeration - I have pictures.) The service goes out every couple of months due to this ridiculous lack of maintenance.

I recently received a mailer offering impressive "Gig" Internet speeds at a reasonable price. I called, ordered service and was given a 1p-5p install window for 12/07. The install tech never arrived at my home. He called me at about 3p and said he needed a bucket truck for my install and it would take 2 hours to arrive so he was rescheduling me for an 8a-12p install window on 12/09.

We have had Frontier Communications formerly Verizon FIOS for at least ten years. First the good - the reliability has been excellent. But customer service is a joke. My wife accidentally bought a season of a prime time tv show. She spent an hour on the phone spent trying to convince them we were a customer. Finally they never took the charge off but they inexplicably cancelled one of our premium channels. They dropped an animal channel, the weather channel, and most recently Bloomberg Business channel. No price reduction of course. We wore out a couple remotes. When I went to get replacements they wanted $15 each. Seriously! When I finally cancelled my service, they have the nerve to charge a $10 disconnection fee. I wonder what marketing genius came up with that one. I am so done with Frontier Communications. I switched to Spectrum. So far so good.

Had to pay deposit on phone until which time after 1year of service I would get my deposit back in full. Now 1 year later after every payment has been on time for the full year they will not give me my deposit back in cash as agreed on. They will only credit my account. What shady business. Straight up liars.

In September, various construction crews and trucks began showing up in my neighborhood, towing around spools of orange conduit lines and ditch witch equipment. I later found out that they were here to install Frontier Communications in-ground, high-speed, fiber-optic internet. As a Charter/Spectrum/BrightHouse customer for over 10 years, I can say that I was initially very excited about having another option for an internet service provider.

Frontier installed my fiber optic cable months ago. They had to run a new cable from the street to house. They advised me a different team would come out to bury the cable. It's been months, I'm on my third service ticket and the cable and warning flags are still on top of my front lawn. If you decide to use this company, ensure they complete the work before they leave because they will not return. I'm forced to change service to new provider and remove the cable and flags myself. PATHETIC SERVICE.

Terrible customer service who refuses to help in any way. Also, do not sign a contract. There are huge cancelation fees even if your business is having to shut down. Absolutely criminal and unacceptable.

I have had Frontier Communications internet in my home for over 7 years because it is the only service available to me. And the past eight years I have gone through eight internet routers all with the same issues. I have had constant problems with technical support coming to my apartment. They have either not showed up, causing me to miss hours of work waiting on them, or said they fixed the issue only to have the same problems start again that evening. The customer support line will make you want to throw your phone out the window. You have to confirm your acc info before you can speak to a human, and then give all the same info over and over to everyone your transferred to afterwards. How many times do I have to give my damn phone number and email to them? At least 3 times a call.

I did transfer my service from old house to the new house and I have return the router. For some reason they charge me for two routers and my bill now double, same last month. I did call last month, whoever answered me said resolved and today I called again, inexperienced person answered, said same thing. That why I don’t like automatically payment. I am sure for next month will same. The best way to fix problem in my own just disconnected with Frontier to another company because they are same.

Was lied to by not 1 but 3 customer service technicians. In a nutshell my account was charged off after 3 days of being disconnected. Was told if I paid my bill and started a new service that I would have internet within "a little bit". Come to find out I would have to wait 24-48 hours. Not only did I not stress the fact that my funds were low and I needed to do a paper on my computer, also that if I did not receive internet the same that I would rather keep my funds and pay the bill on my next pay day (being that the account was already charged off). Needless to say no internet within a few hours, giving my information 1 million times to 1 million customer service techs... I decided to cancel my business entirely and take it else where. Internet is slow as molasses anyways!

I originally had Verizon Fios until they sold to Frontier. The prices continue to rise and sometimes by the month. Their customer service is so-so. There are times when you are doing something else (not in front of the TV) and the screen goes blank. Other issues are some times the screen goes blank and you have to reboot the entire system. I have lost the router IP address at least 2 times. You have to call customer services for them to reset the router. And you know that's a 45-50 minute call waiting to talk to a human.

Updated on 10/07/2021: Almost two weeks after my initial review on horrible service I have wasted additional hours of time! Corresponding with Frontier in order to solve any issue is infuriating!!! Check out the attachment of how you will be directed to links to purchase additional equipment in order to have proper service. They will also accuse you of being confused on your statement... They are so ridiculous they will force you to allow a technician to come out during a pandemic who does not even show up!

This has been, by far, the worst customer and technical service experience that I have ever encountered. I lost internet on 9/9/21 and 17 days later still continue to not have internet. I have called and chatted with technical and customer services every day since and have been told conflicting and false information, no one seems to know the answers to my questions related to the internet service issue, no one is being proactive about trying to resolve the issue, and as a business owner I continue to lose revenue because of this. I have to call every day to ask for an update and every time I call I end up requesting to speak to a supervisor because I can't get the answers I am looking for. Note that the internet outage was Not weather related. Frontier did not know what the issue was until 9/23/21 and still does not have the capability of correcting the issue.

The technicians try but the system needs upgrades in all ways. The FCC grants for system upgrades is how the upgrades are determined sadly. A lot of rural areas are too far for DSL to work properly. I would like to see some WiFi nodes put up and some feeds using fiber. I called the president's office of Frontier and was told that if it is not satisfactory then I am free to cancel-when I called to recommend ideas for improvement?

Their customer service people are liars, worse ever. My bills keep increasing for 4 months and every time I called they keep promising they will take care of it and it never happens. They took advantage of my auto payment, so I cancel my service and still get a bill for the stupid equipment while waiting for their damn boxes which was suppose to arrive within 3 to 5 days. So I have to call them again. PLEASE DONʻT USE THEM. THEYʻRE YOUR WORSE NIGHTMARE!!!

I was supposed to be paying 50 a month and it was automatically deducted from my debit card but each month I would receive a call from Frontier telling me I owed a bill of anywhere from 34 dollars to 54 dollars and I would go through this process and pay it being charged a additional 5 dollars just to pay it by phone. This went on for 5 years till we moved. Then as I was on the phone with frontier getting everything transferred over to my new address the woman told me that I had 2 accounts active. She then looked into it and said it was a mistake on their part and told me that I had overpaid them 570 dollars and she needs to transfer me to billing.

I briefly tried Frontier for Internet and television service but quickly switched back to Spectrum because of being displeased with the service. AT&T TV is the only TV provider they offer and even though the connection was via fiber, and not satellite or coax, I found it slower and not nearly as efficient as Spectrum. The Wi-Fi in my home was not nearly as widespread as it had been with spectrum and AT&T TV will nickel and dime you to death to get everything that spectrum provides at a much lower price. The icing on the cake however was after switching back to spectrum there was almost a $100 charge for early termination, After only having service for less than 30 days.

Frontier is the only alternative here except for Comcast. They do not provide more than 3mb, and most times it is below 2.0. I have had it crash multiple times. I have my landline through them, too.

If you can avoid this Company that just came out of bankruptcy, do so at all cost. The service is out more than 50% of the time and you can never get a truthful or meaningful response from their purported “tech” support. Good luck getting a tech to your home in less than a week. There is a reason they filed bankruptcy and they demonstrate it on a daily basis.

We had slow to non-existent internet service for years with Frontier and then upon calling them in early 2021 was able to upgrade from their basic service of 12 mbps to 25 mbps which enabled us to sign up for NetFlix, Disney, and another movie service. On or about Sept 10th of 2021 I was not able to watch any of the movie services that I had been paying for. I ran several "ping tests" and found that I was back to 14mbps. So now I must consider going to a different service - Frontier has been ok but not great, and now we just can't do it anymore.

Supposedly, they are selling you high speed, optic fiber, blah, blah, blah, but when the signal comes into your home, forget about optic fiber, you are on common wifi. No high speed when your neighbor turn on their TV, besides at night, the bandwidth shrink and more than half of your devices gone off of signal. Besides, if you check your internet speed with a different application than the Frontier, you can see that your wifi is running behind the average most of the time (from 500 Mgb to 45). More, if you want to run under 5G, you have to put your device one inch apart from the router.

My internet has been out for five days and every time I call, the story changes. First it was my equipment and the soonest service call would be in a week. When I stated that wasn’t acceptable, it was suddenly an outage. Next call, I’m told there is no outage but might be my equipment. Wait, there is an outage and it would be fixed in 24-48 hours. That time passes and it is not fixed. Still claiming it’s an outage, but nothing can be done. No updates, no consolation. Just my bad luck, I suppose. At this point, I am certain that in lieu of moving up my appointment, they are simply lying and claiming an outage - it is still not listed on the outage map. Never have I ever received such indifference as a customer.

Way past appt. time. No message/text from tech about ETA. Wasting a day because Frontier can’t offer me proper internet support. Frontier was unable to fix problem with tech support over phone yesterday.

I had my Internet upgraded to fiber optics August 21,2021. The customer service department was cordial and patient with my questions. Options were explained and appointment made. As promised a phone call was made prior to arrival at my home. The service technician was polite, thorough and completed the work within the time limit he indicated it would take. Explained thoroughly upon completion. I could not be happier. Internet is fast…. And steaming movies is outstanding. Thanks Frontiers for living up to your commitment at my Home.

This company is a total disgrace. Paying customer who cannot get help from corporate office. I have been having problem with service for past few years. Solution, change modem over and over and it does not do anything. Their tech support is concern more with tracking you with your personal info than finding solution to the problem you are facing. They do not speak English, are arrogant and of course ignorant. Also do not pass you through their supervisors upon request. Customer service is as hopeless as the rest of the company. it is one big sewer as in DC. Just money collection increasing rates and nothing in return. What a cesspool.

Tried contacting customer service to get internet running to an acceptable level. On hold for 1 hour 20minutes. By then the chat line was open. Got redirected 3 times and have been on chat for another hour "waiting for an agent." Unbelievable, unconscionable, unacceptable!!! If I had another choice of providers I'd be gone in a heartbeat... This truly is a lack of direction and management of the senior mgt team. They should all be fired!

No matter what we do we lose our internet every night between 6-8. You could pay your bill every day and the service would still be bad. No one should use this company for any reason. They are terrible.

After over 20 years of having FRONTIER as a carrier for our phones and fax lines, Frontier has simply stop carrying for their clients. The plan that I have been grandfathered in 8 years ago called "unlimited", but no longer can be provided to our office even tough literally says UNLIMITED. So because of that they went from charging us 29.99 for the fax line to 49.99 (just for the line) + if we had to keep sending and receiving all these faxes that we have for the past 20 years we would then have to pay for an extra 135.00 just to buy 5,000 minutes to cover my faxes.

Goes up and down intermittently. I believe it actually goes down more than we know in the middle of the night (low usage times). They think that the fix is to change modems. We have changed about 5 times.

I got Frontier Internet two weeks ago at my home. It worked only 5 days and broke down, I called their service department and after initial troubleshooting I was told that a technician will be needed to fix the issue. They told me since it was a weekend so the next technician will be available after three days. I told them if my internet will not be fixed by not next day, I will have to go back to my previous provider Xfinity, well they sent a technician next day who changed the outside wall box and told me that they are having issues with these boxes. Just after one week and over the weekend we had to go thru the same situation, internet went out of service on Saturday and the technician will come on Monday to have a look. I had enough of this and called them to disconnect immediately. I will never use Frontier Communications again for unreliable equipment and not taking care of their customers once their equipment breaks.

This company is ** with customer service. I am going to go there and knock people the ** out. They do not know what customer service is at all. They just keep making up excuses for their damn issues.

Stay away from the whole pathetic company. Contacted tech support because my internet service was constantly being disabled. Tech support turned out to be a person in a foreign country who couldn't speak English. Called Frontier to complain and was again connected to a non English speaking person. I called a third time and was connected to another foreign country to someone who spoke broken English. Told him about the constant lose of internet service. This totally inept person changed the ID and Password of my internet service. Doing that changed my service to "Public" and was now unsecured. It also destroyed all of my smart home devices. None of them are working because they were connected to the original ID and Password of my internet service router. And my internet service still comes and goes.

My friend has lived in Mehoopany for 14 years, and has had continuously poor phone & internet service with Frontier since day one. On average, every 3 months she has to have them come out for repairs. She has a constant humming on the phone, that gets so bad, you can't hear her on the phone. Her internet is constantly going out, or consistently slower than molasses! But Frontier keeps wanting that bill paid every month, and keeps raising the bill, for absolutely horrible, & inconsistent service anyway! Frontier wants their monthly payments from customers, but doesn't want to spend any money, maintaining their lines or services to those customers! Shame on you Frontier!

I will give you a brief summary of the issue but more details are best in conversation. To sum it up, my wife logged in online to pay our bill early only to find that the bill has increased. Since we haven't received the paper bill in the mail yet we called in to see what the difference was. Once we found out I started to call your competitors to find better pricing since I was not informed of any price increases. I accepted a deal from one of your competitors and I called into your call center to cancel my service on Monday June 21, 2021 at 6:13PM. Spoke with a wonderful young lady and informed her of my cancelation. She asked why and the conversation started from there.

My telephone goes out regularly and Frontier is always baffled. The same problem has happened to several neighbors. I've called to get problem fixed but it's very hard to get a real person and then they make you go thru endless exercises that do absolutely no good. My phone has been out for months, they came out 3 times, no solution yet. Unfortunately I also have my computer with them. I did not choose frontier. Verizon sold part of their business, worst day of my life. My computer goes down regularly. I have called and called but no help so far. The are very prompt with their billing. I get a bill right on time for phone and computer that do NOT work.

Frontier Internet is a scam. The people are greedy and do nothing but charge you extra in your balance for no reason. They even legally connive dirty schemes to affect your WiFi, making you pay even more.

Frontier Communications has made my life unbearable. I am retired and spend most of my time on my computer listening to my Mojo for my music (this uses my WiFi with Frontier). There have been times where my MoJo breaks up several times and occasionally during just ONE SONG it breaks up numerous times. My internet itself is OFFLINE more than it is ONLINE. For now I am stuck with this terrible disgusting service and first chance I get, they are GONE. I want my GOOD LIFE BACK, before Frontier Communications.

Updated on 07/01/2021: 7/1-3rd follow up-Frontier has not called me back but I did get a message back from the FCC that Frontier still claims I owe them $117.XX back. They 'generously' offered not to charge me for the internet service that I cancelled and never used! In response to FCC I attached a copy of my Dish billing that verified I already paid Dish AND I found the original cancellation ticket number 'issued by Frontier' that confirmed I called on 4/30 and cancelled all service. Remember Frontier originally said I didn't cancel service until 5/5 or 5/8 AND that they couldn't find records of the call on 4/30. Awaiting response from Frontier/FCC sent on 6/15. I guess one positive is they did send a box to return their equipment, I kept the receipt from UPS and actually received an email from Frontier confirming shipment to them.

I wanted to pay Frontier internet bill and I noticed it had gone up yet again like they do every month. I chatted with Jake accounting of Frontier and complained about the bill going up continuously. He said he would make me deal by giving me 3 dollars credit on my bill for the next six month. I said thank you! I get home and my internet had disappeared. I call them. They said I had made a request to downgrade my internet and that until my request was granted they had to shut off the internet. I said I never requested such a thing.

I recently moved a few blocks away. The frontier agent kept asking me if I wanted a better service package with the same price. I told her repeatedly no. She even called me and asked me again! When I got my bill it had gone up. I got another bill and it went up even more. They had told me she was wrong and I was still on a lower price plan for three more months but nothing was ever ever done. It is so frustrating to deal with liars.

Never try to use the live chat. A simple question will have to be asked multiple times and you will not get a direct answer. In fact they will transfer you to another department that will not be able to answer your questions and (as just happened to me) tell you they have to transfer you back to the dept you originally talked to. I think they must just yell out the window if anyone needs a job for the day -no knowledge required. 50 minutes of my life I will never get back. Still no answer to my simple question of what is the charge for caller ID and is it required to block robocalls. Frontier is worthless.

Frontier came into our neighborhood and laid fiber optic lines - Once completed they bombarded us with offers so we decided to give them a try - WORSE DECISION EVER. The service comes and goes and their brilliant solution is to change the router. We are on router #5 and the problem still persists. We both work from home and are bleeding north of $75 an hours when down. We have had four incompetent "technicians" to our home, over 10 hours on the phone, 5 routers changed out (not to mention the 2 hours it takes to reprogram every smart device we have.), and still no solution.

I've had Frontier, since July of last year and not a day goes by, that we don't lose our internet. Once it goes out it usually repeatedly goes out, for a few minutes, within 10 minutes to an hour, of it coming back on. Sometimes it'll do this off and on, for an hour, other times for days. I've called frontier. They say yes or Internet goes out quite frequently, but can't fix it. They offer to set an appointment for repairman to come out, but then call me the next day and tell me it looks like my internet is working fine so they cancel the repairman. Within a week it starts acting up again.

Worst DSL connectivity ever! Paying for business class service with dedicated IPs and 18Mb/s connection. Can't use IP phone because of frequent disconnects. Anticipate everyone in conference calls to be upset with you because you keep getting disconnected. Don't be surprised when your RDP and SSH sessions with remote computers are dropped numerous times per day. At times use of a VPN is impossible because of frequent disconnects. Neighbors go down at the same time so it isn't just my connection. Problems have been experienced for more than 3 months and nobody is able to resolve them. When onsite tech people show up, they are great but it isn't a problem they can resolve. For your own sanity, if there is any other option for internet service, consider it first.

Anyone else been scammed by Frontier on equipment returns? You get prepaid label. You ship item back. They invoice you for $200 DVR charge. They can tell you tracking number. They can't tell you even their return address. Frontier is a SCAM.

Unless Frontier cable is the only company available, shop around. I had Frontier since it bought Verizon here in California. Initially, the transition was easy without any cost differences. As you probably surmised, things changed quickly in very short order. The most unpleasant experiences you can expect with Frontier is with Customer Service. When you phone with questions about your bill often times the representative fair but any questions about costs, billing or increases and you will be referred to a "different level" (their terms not mine). They call it "Retention and Customer Loyalty." The label is a misnomer.

Like all cable providers, there are pros and cons. Frontier is my current provider inherited from Verizon when they sold off their cable division. For a brief period, I tried Spectrum and that did not work out. Back to Frontier. I have not experienced any on-going issues or unresolved problems with their customer service. I am not happy with the periodic increases in monthly charges and believe long time users and/or seniors should get more discounts than currently offered. Generally, I am satisfied with Frontier service.

I have had trouble with Frontier for many years. At one point they were the only game in town for our rural area. Their mentality is that they are the only game in town. I expressed my dissatisfaction to them on multiple occasions. They conned me into upgrading to their highest available internet package. This shows that I was more than willing to pay for a service but expected equal service in return. Once I canceled they hit me with a $10.00 disconnect fee. Talk about a slap in the face. If there is ANY other option I would suggest taking it. Two tin cans and a string would work better than Frontier Communications.

Frontier provides good and reliable signal, using the fiber optic cables provided by Verizon. This provider is too expensive. There are adequate number of channels. Service is good. I can view my service online and pay online.

I think Frontier is expensive for what we get. They need more bundle options. I would like to make my own choice in what is in the bundle. When we have weather the picture often is interrupted. Other than that the picture is really good.

Pro, reasonably priced in comparison to other providers. Con, frequent service outages, interruptions in my area. Overall better total quality for cost and channel package versus Xfinity and Spectrum in my area.

Price for all 3 features tv, internet and land-line are way too high. TV picture pixelates a lot at night for some reason. Internet stays up and is pretty fast. Cable boxes fail and need to be rebooted a lot also.

Hard to hear and understand. Charges for every box in house. Long wait for customer service.

Waited over 30 minutes to speak to a rep. Determined Frontier DVR is bad, rep said it would cost $75 to send tech out. They are mailing me a new one, who knows how long that will take. Have always had billing and service problems with them, now looking to switch providers. They also take channels away and keep charging the same amount!

I just move in, it is very easy to hook up my devices, I work from home, like printer monitor and computer, it will be easy for you too.

I lost hours of my time each week trying to get our awful internet service restored. Our service was fine with WOW but when we switched to Frontier, our internet would go down multiple times a day. Most of the time we would be able to reset it, but at least once a week I'd have to call, which meant sitting on the phone for 40-60 minutes with a tech who would do and say the same thing every other tech said with no resolve. I spent months paying for service that we could barely use and customer support did nothing about it. When I disconnected service, they mysteriously had no record of it and charged me for a month I didn't use the service. I would never choose Frontier for my internet provider again due to their lack of customer care and technical capabilities.

This is the only provider that bundles a landline that isn't wifi necessary. The speed is super slow because they have nothing faster in my area. I tried to get a discount, but they only gave me $5 a month less. I may try another provider soon.

FRONTIER customer service and technical service staff lied to me that I could get a waiver of my $10 a month WIFI router service fee. They verified this with a link on the Frontier website on how to return the wifi router and get the $10 monthly fee waiver. Frontier sent me a box to return it and receipted the return of my wifi router. Their customer service agents continued to promise the waiver of my $10 a month wifi router service fee. But I never received this waiver and still pay $10 a month wifi router service fee for a wifi that Frontier receipted the return of and that I cannot use. Beyond this, Frontier DSL internet service is much slower than the advertised rate, and regularly goes down entirely on a daily basis. Sometime, when the Frontier DSL internet service goes down for an entire day, they will send me a text message to my cell phone (different carrier) that Frontier knows my service is down and they are fixing it.

Cable Box reboots frequently because of poor signal strength. Needs rebooting after each use of Music Choice channels. Service has been poor and required callbacks due to cable and modem. Expensive; substantially more than when I had more channels for lower costs through Verizon.

Have had many back and forth phone calls for service. Started with no phone service. They said they fixed the problem, which they did not. Billed us for voice over internet protocol (VOIP) a few months ago even after we unplugged the phone! Our service kept getting worse, usually after Microsoft so called upgrades. I complained to MS And never got real solutions. Just a total mess. Now, my PC has been unusable for one month and I cannot log on. It also appears my internet MBA is shared with others. I need to call Frontier for more help; but the thought is literally making me sick. Will do so tomorrow for the last time. I have searched for another provider ... There are none except Optimum. Used them before, never again.

Internet is extremely slow, they only offer 1 speed, and the Internet is usually unavailable several times per week. Other than satellite internet service, we have no other options. Sparklight ran their lines over our street but do not offer us service.

I felt the installation could have been much better. Like using the exterior access that was already there. Supplied what they said they would. No slow down or caps. Told them what I wanted and they delivered. Have not had to call them for anything.

Spoke to Frontier Technical support on why my Internet suddenly got slower after their truck was driving around my neighborhood. After answering a litany of questions for the technician, they told me they didn't know and could not find out. So we set about figuring why my internet was now slow. I was told I had 12 devices on the network so my normally 6Mbps would only test to 0.5Mbps (which it was) because 6 divided by 12 is 0.5. This being far from the way networks behave the technician was so far mistaken and quite confident in their lie, that apparently they tell other customers all the time.

Signed up w Frontier in Jan, had several significant issues so we tried to change providers, found out we are locked into a 2 year contract. Was NEVER told there was a contract, and I would NEVER had agreed to a contract. Called Frontier to discuss, they were dismissive. Bad business.

I ordered two fire alarm phone lines installation for my company last week. The customer service rep scheduled a date to send the technician to the location. But on that day, no one showed up, I contacted customer service again and they said the phone lines have been installed. I asked how do they install the phone lines without anyone actually went to the location. The customer service rep was very rude and unprofessional. They told me somehow they can activate the phone lines remotely. And then, this week, the fire alarm company came and tried to install the fire alarm device, they found the phone lines are not connected at all. I have to call the customer service again and being transferred to several different department. They told me they will have to send another technician to check on this and we have to pay for the second time check. I feel so unfair and frustrated on this. I will definitely give negative stars if I could.

I had a confirmation email for services to start on 10/5 between 8-12, at 11:45 I decided to call as no one reached out. They had no recollection of what I was talking to and told me they could get someone out in 2 days. I own a mental health business with clients who need help today, not in 2 days. I intentionally chose this day as our location opens the next day. Bec was the most unprofessional, mocking rep I've spoken to - she refused to escalate, told me to google the email addresses for the higher-ups as she can't give out their information to protect them. Absurd, business emails are for this exact reason - they are thieves and a reason their company is going bankrupt and their reviews are all so poor - stay away, they will make you feel like it's your fault. THE WORST.

Internet service constantly stops and starts and this company can never get the problem fixed for long. I nearly lost my job recently because I couldn't get squat done working from home because of the problems. When I called to cancel, their company policy is they can't do that unless I give them my 5 digit pin. I don't have a five digit pin, I have a four digit pin, but these stupid idiots refused to use that, refused to verify me by my SSN, DOB, address, account number, phone number, etc. Now I have to wait for them to mail me a letter with a new pin before I can cancel.

Internet wasn't stable and when I called to disconnect in June they didn't disconnect me, by their records until July. They then charged me for an extra month. Not a good company if they take advantage of their customers.

I had Verizon FIOS before they sold it to Frontier in 2016. Not even a snail mail announcement just an email to an account I never used. Just one night no service, call them, get told weeks before I got service. Fortunately it was less than that. Frontier was so bad. The Florida attorney general actually got into the situation which is beyond rare in Florida. Months of incorrect bills all stemming from an issue that was ultimately in their office. Now four years later I have sold my Florida house and moved out of state. I asked for instructions about their equipment and was sent a box prepaid.

After being loyal customers to Frontier Communications for many years, they cancelled the YES channel, without any notice to us-we found out through the YES channel ticker. My husband is disabled and lives to watch the Yankees, so I found another provider that has the YES channel and switched. Little did I know that it was 2 days into the Frontier billing cycle (thought it would be pro-rated) when I cancelled. I am now faced with a full month of charges from Frontier without having anymore internet and television services. This is unacceptable and I am not going to pay this bill. I would not have switched if it were not for the dropping of the YES channel. Frontier needs to make some exceptions to their policy- this entire issue is unfair to us, the consumer.

We recently moved and had our service disconnected on 8-7-2020, the represented said Frontier charges a disconnect fee of 10 dollars. I told him okay since we did not have a choice. Now I get a bill for the complete month because they do not prorate billing, that is over 300 dollars for a service they did not provide, was not that great when they did provide it. Poor business practice and I based on the poor internet service we did have I would not recommend this company if you have any other options. The commercials are all hype.

They bought my business account from Verizon, worse customer services canceled and shift account settings without notice. Technicians with bad attitude, refused to wear mask during these corona pandemic times and made a theatrical dramatic scene in front of my employees accusing me of "reverse racism". When I called to complain they basically said if my equipment works they don't care.

I canceled service when I moved out of their area. I was told to wait for a final bill to pay. It never came. Instead, I was sent to collections in less than 2 months from ending service. I was able to find my final bill from their website and paid it. I’m still getting harassing calls from their collection agency. I called customer service and was told it’s not their problem but they did verify I have no outstanding balance. Collections asks for too much personal information like social security numbers and won’t go into a dialogue without it. I told them I have no outstanding balance but it does no good. I will never use Frontier again.

From the very beginning, Frontier was not clear on anything when I spoke with them on the phone and when I would call back to follow up, they would tell me different things, including when I would get the modem/router shipped to me. They didn't tell me I needed a phone jack for the service I was getting (they weren't clear that I was getting DSL although I will concede it is my fault for not clarifying). When I finally figured out I needed it and that it would have to be installed in my new apt, I scheduled an appointment for a phone jack to be installed and for the connection to be set up. My roommate at the time was kind enough to come in to meet them there for an appointment since I would be at work at the time. When I was setting up the appointment, the customer service rep I talked to said they would just leave the router/modem when they installed the phone jack.

After 40+ years as a customer (no real choice), and dealing with the deplorable service, it's time to go our separate ways. 35 minutes talking to someone who could only speak broken English and then being told there would be a "Residential Broadband Processing Fee" of $10. I'm glad I'm gone.

I live in Los Angeles and have been a customer with Frontier for 6 years now from before they took over from Verizon. It has been the worst customer experience ever. In April 2020 I discovered that Frontier was overcharging me with old 'grandfathered' prices for my internet and TV. When I asked if my package price could be updated to the the current cheaper prices they refused. As a result I was forced to downgrade my TV package to a more basic one to save money.

Slow speeds. When I called about problems, the male customer service agents were quite unhelpful and unapologetic! I wrote on their survey that I was upset with the customer service, but no one reached out to help or apologize. So I changed service to Spectrum.

Our service has been poor, at best, with Frontier in the rural area. When you call to get resolution or a fix, they tell you that this is the best that they have. I spoke to someone in management of customer service who stated that the hubs need updated and the company will not put the money in to do it. We pay $80 a month for HORRIBLE service and no one wants to improve it. We will be switching as soon as another company becomes available.

They turned our service off on the wrong date. We requested a date and they turned it off 3 weeks before that date. They couldnt figure out how to turn it back on so I had to start a new account.They still couldnt figure it out. I was told 1pm it would be on, nope 6pm, nope. The next day not on. They put me on a 3 way call with customer service and technical support and those 2 were arguing with each other yelling at each other with me on the phone. Unprofessional and I have it all recorded. Poor treatment as well. They don't know how to fix this yet theyre charging money for nothing on our account. Im taking this further and its going legal now too. DO NOT use Frontier they're horrible.

I would give negative stars if I could. We've had Frontier for three years and I assure if there were any other providers in my area we would have dropped their service years ago. Customer service is rude and unprofessional, every single time I've had to have someone come out for a repair, which is frequently as the service is abysmal, it takes three visits before anyone even actually shows up. I've taken days off of work to sit at home and wait for a technician who never shows up and then I get an email saying they signed off on my work order and my repair was completed when no one even showed up.

I've always cringed when having to contact customer service as I usually spend upwards of an hour, transfer to multiple people and rarely get my issue resolved. Hooray I'm moving and FINALLY get to cancel my service. I had only phone and Internet service with them from the old Verizon FIOS days. Call to cancel took 30+ minutes. I missed the service window by one day and had been billed for the next month. Shockingly Frontier does not prorate so they are getting paid for an entire month of service that they did not provide. Dare you to find that in the fine print on any of their agreements/website.

These guys are flat out fraudulent scam artists. I requested a quote for wifi/phone service and after getting the quote told them I was not interested. I then got a call from service person that he was outside ready to do an install. I told them we never requested their service and he left. Since then it has been a nightmare where I receive bills and emails for service I never asked for nor ever received. Every time I've called to resolve the issue I spend an hour trying to get a hold of someone with multiple holds and am told issue is resolved only to get more emails/bills asking me to return a router I never received. Lastly I just got a box in the mail asking me to return the router! Again I called and spent over an hour on the phone to get no certain resolution so I expect more bills and emails. These guys are impossible to deal with if you have any dispute. Please BEWARE and stay away from Frontier, if I could give them zero stars I would!!!!

This is the only provider in my area that's probably why they do not care at all on how they are viewed with their customer support! My internet was completely down for around 2 hours yesterday, 7/7 and tried to call them numerous times and listened through the lengthy automated call in responding correctly to ensure I will be connected. Every single time that I would get to the prompt needed, it would disconnect me! I tried repeatedly and accessed different options just to get to someone with a live voice, but to no avail! It was very frustrating. I finally gave up and just stopped working because of no internet!

This is the only review I have ever left on any product or service. I would have switched providers for my internet years ago, but sadly am required by my HOA to use Frontier FIOS for internet. When it works, the connecting is great. Unfortunately, as with most technology there are times when it is not working for one reason or another. The telephone numbers work sometimes, other times they are busy or randomly hang-up on you after a couple of minutes. If you desperately need to reach someone associated with Frontier you can always call their new business line. That line always works and the promotions people are very helpful. Again, unfortunately, they are not able to do anything besides refer you back to a single customer service line that doesn't work.

I've been with this company when they were Verizon. Every year my bill goes up $20 - $40 a month. I get nothing in return. My cable box acted up and they sent me a new box. I noticed that I lost my HBO, so I called them and they restored my HBO. A couple days later I no longer have HBO, I've had it for 7 years. They did ABSOLUTELY NOTHING to help me out. They sent me a new remote and not they want me to pay $25 and they said they'll reimburse me on my next bill. WHY CHARGE ME IN THE FIRST PLACE? This is a terrible company to deal with and I definitely would not recommend them...

We were Frontier/Verizon customers for over 5 years. Service interruptions seem to be about on par with other cable companies. We fought the pricing battle with them on a regular basis. I called the other day when I thought our prices were too high again and asked if there was anything I could do since they recently dropped MLB, AXS and Epix. I was told they couldn't help me. Hung up the phone and Spectrum was installed and running less than 24 hours later with a saving of $40.00 a month! Plus we got faster internet speed and more channels.

After booking a installation appointment a week in advance the tech never showed up! I get a text saying my tech may not make the internet installation appointment and I may need to reschedule! So I give them a call and the soonest is a week away! I asked them to expedite the process because my son in-law who is visiting needs WiFi for work! This right in the middle of the week! So because they can’t make the appointment I have spend an hour on the phone trying to find out why the order was cancelled and reschedule a time when I have already taken a day off to wait for a tech from 8-12pm. Extremely poor service and I have even got started yet! Shame on Frontier.

Very deceptive and bad service. First they claim your rate is locked for 2 years. After the 1st year they increase the rate for the router fee. So the router fee is excluded from the rate increase agreement. Then after 2 years when you the contract expires and you cancel -- they will stick you with another $9.99 broadband cancellation fee???? Very desperate and deceptive? Not only is Frontier Communications a ripoff and deceptive, the service sucks. Every time it rains or snow, the service either disconnects or is so slow you cannot use it. When you call for service, they come out when the weather is good again so service is back to normal?? so they will never fix the 'bad weather' disconnect issues.

Frontier Communications is awful. Our landline phones have been down for over 10 days this year. Simple fixes cannot be done without waiting days for a tech to come out even when there is nothing wrong with the equipment. Apparently they use some kind of software voodoo. I would give Frontier a 0 rating if I could. Stay away from them. You will regret it.

Even after letting them know that I need paper bills, they sent out electronic notifications and simply denying to reverse the late fee. I have never seen any unprofessional service provider before. They are in denial mode and refuse to accept any fault at their end. I would have never user used Frontier if I had known this behavior before.

So I finally get the modem after weeks of waiting. I received the 1st month's bill before I even got the modem, lol. Got the modem finally, going to look it up now. This new apartment does not have phone lines. So the system is old school and does not have Cable coaxial plug in like cable boxes do. You need old telephone lines and telephone jacks ran to your house. Too much trouble so I simply decided to return the product. Never used the modem. Customer service stinks. All they do is give you the run around.

The worst billing system ever. Was on the phone for 2 hours trying to correct a billing error as they applied my payment to an active account I have when it was for an account that I had disconnected in April. End result must pay it again as they could not transfer the payment, NOT happening. Their mistake not mine. So when I go back to that address later this year I will be going thru another company. Not them for sure. And may I add the 4 months I had service at that address they kept applying my payments to the wrong account.

It's a SCAM. When signing up they said there is no contract. After 9 months of usage, when I am moving out they added a penalty of $69.85. Long discussion with Customer Service when I asked the proof for signing the contract, they created a dispute. Within 3 months, I received the collection notice during the COVID situation. Don't sign with Frontier.

I have had to call numerous times over the last 4 months to get an issue resolved. Still not fixed and get nothing but a run around. Not allowed to speak to Managers about issues. Wish other providers was available! Frustrated and angry.

Updated on 06/05/2020: I have been trying since March 9th to have the internet line that goes to my house buried. It has been run across a busy residential street and gets run over multiple times a day. This has resulted now in several internet disconnections. It would not be as big a deal if I were not working at home now. I have had multiple service people come and tell me that can't do anything about it. I posted on this site and someone reached out to me. However, still no resolution and now I have no internet. I am fed up with this company!

If you want pathetic internet & phone service, this is your company. Your service will go down for extended periods of time every week. When you call tech support, you are treated like it is your fault that the service is down. Your account is never credited for the time down due to Frontier Communications issues. This company should be audited & its customers should be issued refunds for Frontier not holding up their end of the contract. The only bright spot within Frontier Communications is a Field Technician named Nick (he is prompt & knowledgeable).

I signed up for Frontier's internet service for my small business. My company relies on consistent web service to function. Since setting up Frontier's internet service, we have experienced service outages nearly once a month and often for multiple days. Each time I have experienced a service outage, I have contacted Frontier's customer support to try and get more information about when my service will be back up. Responses have ranged from unhelpful (your service is down, we'll let you know when it's back up again) to downright rude (ending the online chat or hanging up on me when I request more information or to talk to a supervisor). Further, I was flabbergasted when I was told by product support each time that they don't have access to a supervisor or Frontier staff in general, so they couldn't escalate my concern or even let me know what the problem was.

Have nothing but billing problems since starting the service. Problems never corrected after 5 phone calls. Supervisor was useless as well. Was told no installation fee but once the bill came, there were installation fees. No one can remove the fees or correct the bills. Was told manager will call within 24 hours but no one call until my service was disconnected. No one can help removing the fees but only want to take your payment. Use a different provider if you can.

I cancelled triple play service in November due to 80% price change. Asked and received a box with pre-printed UPS label to ship the equipment back in. November 29 I did so. And was expected to receive $40 that Frontier own me. Instead in later January 2020 received a letter that states they billed me ~$300 and said they never received the items. Call them, when was asked for the tracking number I provide it. Was assured everything is fine. BUT... month later another letter comes. Same story. Call again, explain, provide, get assurance everything is fine and month later another letter. After situation was repeated 3 times I gave up. And as insult to injury I now received letter from Credit Control Corporation. Anyone else gone through this type of disaster with Frontier?

Worst service I ever had. Misleading, hidden fees, rude. I regret ever having service with this company. I was sold on 500 megabits per sec, I got 100; even that doesn't work well. I also spent over a week with no service and that's a long story on its own. They also mislead me about fees and mandatory use of their leased Wifi router. Now I know. I sure can't wait to find me a better service. In fact anybody else would do just fine right now. Never again!

When Ziply Fiber bought out Frontier cable they said that the services would be the same. They discontinued the premium channel on demand and now only have on demand movies that you have to pay for. We use cable as our entertainment and watch a lot of movies. We found a good deal with another company and had it installed.

I canceled my service with Frontier in February. That was after trying to get them to upgrade and being told a different price each time I called. They have a 5 digit code that if you don't have they can't help you or even refer you to a supervisor. Their only recourse is to send you a snail mail letter for you to return. Honestly, it's like they don't want to help. A month after I canceled, I got a bill which was different than what they told me it would be. I called, was told the bill could take three months to correct and to wait.

I have had Frontier Communications for my high speed internet and landline for over 10 yrs. My bill should be about the same, every mo. it's been fluctuating 30.00 or more- I call- they tell me 'they fixed the problem' and to 'pay this amount'...the next mo. 'that amount' is on my bill as a balance forward- this is month 6- I'm on hold AGAIN-36 min. and counting- listening to the 'hold music' that makes you want to put an ice pick through your brain- the guy I talked to-talked to me like I was in pre school and now-I'm holding for a supervisor-all this after I called 2 wks. ago and given a case # and assured they would look into this and call me back by today- they don't even know what I'm talking about now-horrible c.s.

What a scam. I signed up for service at 27.99 a month. First bill came in at 37.99 plus 10.00 for router. It took them 6 weeks to get service working. I was told they would waive the 49.99 installation charge. On top of this I had 4 missed appointments with no call, text, email stating no one will be showing up. Do not use this service. Been total disappointment since day one. I will be writing this all over internet.

We paid our March bill two weeks ahead of the due date, however through human error, I wrote the check for 20 cents less and was charged a $9.00 late fee on our April bill. We have never been late and they refused to waive the late fee when I called customer service. Just this act alone has pissed me off so bad that I'm willing to change providers (maybe Spectrum). I can't believe they are will to lose a customer over 20 cents...definitely not good customer service.

Had to cancel after 3 months due to very poor internet, techs were never able to fix so slow internet connection...had to talk to five different reps in order to get to fix my connection issues and seemed that no one had enough info and lack of cust service training...

I changed checking account number because of fraud charger that were being investigated by Bank of America Fraud Division. I went on my account and entered new account #, what I thought was in a timely manner. They sent me a notice my check was rejected. They told me the charge was already in the pipe line", but they would correct it. Same thing the next month. Called three representatives, first two were useless and then I got man who very helpful and understood the problem. Days later they cut my service that was needed that day. Finally they went into my account and restored my service. I'm waiting anxiously for next month.

Had Frontier services for 4+ years in a part-time home. Every instance of placing service on Vacation Hold was met with ridiculous service issues including turning off service earlier than was scheduled and not being able to get service turned on when requested. Multiple, frustrating, aggravating instances of this. Sold our part time home and moved on 3/31. Called to cancel service on 4/2. New service period was 4/2 to 5/1. Because we called on 4/2, at the beginning day of the service period, were made to pay entire monthly billing amount. No flexibility. No reasonable customer service.

I have been using Frontier for about 5/7 years now that was Verizon when I signed on! I have been calling every other day lately about how my internet is up and down 24/7 and they tell me it’s because congested lines due to Covid and basically tough it up! Every tech guy says restart your router and yeah it works for one min! They refuse to update the local hub because money of course! It’s either cell phone or Frontier here and they know they got us by the ** so they continue to charge me 100 bucks a month for 3 megabits! Yeah thats right! If you ain’t in a big city or rich city you get screwed by corp! Waiting on Elon Musk to pull through and I’m so canceling this crap! I’m speaking for my entire town by the way!

What a **show these people were to deal with. In the very brief 4 weeks with them NOT only did I get a different story each time I called but I was given the run around consistently when it came to equipment delivery, billing, and the final straw was when I was told I would not need a phone jack. Turns out I did and an appt was schedule and they were a NO SHOW. Surprise, surprise lol. When I called them to say, Hey where the hell are you?" This is a summer cottage. Takes me 4 hours EACH way to get here. I was told, Oh no we don't show anything on schedule." Lol0 I said, REALLY. I do have confirmation. Lol. With that I cursed her out. Told her she was getting her bill/equipment back the moment I got home! NEVER CALL ME AGAIN!!! If I could give zero stars I would as 1 is for too generous.

Sorry to mention this... but... in these uncertain times, when millions of us are sitting home waiting for the stimulus... Frontier Communications raised my monthly Internet fee. After an hour on the phone talking to 4 different representatives, the last one, April, a manager with a nice voice, explained me that this increase doesn't have anything to do with coronavirus. My speech that times have changed, we live in pandemic time and Frontier should treat their customers differently, dire times call for dire measures, fell on deaf ears... Dear friends! Please boycott Frontier Communications. Thank you!

I got this company 2 years ago. The first year was 34.99 then increased to 62.00, so I called and I got a "discount" 52.00. Now a year later went to 62.99 for a 35mbps advertised as 1000mbps. So I called Spectrum to get it for 54.99 (all this include a wi-fi router). I called them and they said, "You get an offer one time for 32.00 (ON TV)." The internet goes down all the time, so I don't have internet for 2 to 3 days. I made a lot of phone calls to have it fixed, No more, I WILL NEVER HAVE FRONTIER AGAIN, stay away from them. Oh! They told me their price for that slow internet is 99.00. Really?

I can't imagine a worse run company. I work from home in normal times and need reliable internet, as we moved. I requested service a month in advance of needing it. Around Feb 24 I requested an install which was scheduled for early March - a week before we moved. Now it's April 9th, I still don't have internet. I had confirmation for install today and after they didn't show up, I called and was told I am rescheduled to April 16th. They have been here 5 or 6 times, scheduled many other times and through internal blunders and technical issues (incompetence mostly). Each time they screw up, they don't prioritize your appointment, they send you to the back of the line which means usually at best another week delay. If you have any other option for internet, take it.

It started with a missed installation. I called to find out what was happening and was told he was on his way. But it was two hours past the latest estimated time. I was then transferred to someone who said he didn't even see what services I was supposed to have. I had just moved and everything was in boxes and I couldn't find the quote that I had written down, so when he told me the price I told him I thought it sounded higher than something I would agree to. I was told I could call in with the confirmation # when I found it and it would be adjusted.

After about ten months of my internet going down EVERY month (sometimes twice a month) and waiting a week and a half to two weeks to get it up and running again, no one could explain why until a tech said maybe I'd do better with the 50 package instead of the 25. Hmm I thought and began to research. First I discovered that the lines lose signal over distance. So I downloaded a speed checking app and for a month logged the speeds checking multiple times each day. My average speed was less than 30 and the internet was going down several times all day, even then, but would snap back up. I hadn't realized just how bad it really was. I called and downgraded my service to the 25 package and asked for credit for all the time I spent without service plus the difference in package prices. I'd been sold a product they couldn't deliver and paid for inferior everything. In short, they done me wrong from the beginning. I was given only partial credit.

Honestly, Dont even bother! Terrible service..

Frontier is the worst company. I cancelled my service with only 9 days of service and they advised that I had to pay for a full month which was $292.82. That is their policy, doesn't matter that I had only 9 days of service. Unbelievable!

Internet not work. Constantly goes out. Had techs here numerous times. Told nothing can be done. Have to use hot spot from my phone most of the time. It's time to go to another company. Don't waste your time or money.

We canceled Phone & TV service while upgrading Internet service in Jan. 2020. After a few weeks, I realized the home phone service was still on & active. I called and confirmed cancellation. I told them the home phone was still on and receiving calls. I was told I would not be charged, but I could talk to "Tech Support" if I wanted to see why my home phone was still on & active. Two months later, I get a bill for "using" my canceled home phone. They agreed (again) that I had canceled several months ago, literally laughed at me, and said it was my fault for not "unplugging the phone from the wall" so no one could call me and no one could use the phone.

My aunt has internet service with Frontier. Monthly bill is $68.13, where internet portion is: $34.99 for high speed internet. The download speed is 2.58mb.. which people had 20 years ago with dial up. It is 3mB down, 0.768mB up. On bill it says, "High Speed internet," but Frontier does not say what is high speed internet in numbers.

I was getting direct mail from Frontier consistently and was excited to see that I had something other than satellite internet available to me. I went to verify my address was serviceable; I was informed that it was so I scheduled an installation. Due to the fact that the installation periods are a 4hr window, I had to take vacation time for that day.

If I could put zero on this review I would... Please save yourself any nightmare from this dreadful and dishonest company. They do not protect your information or be transparent about their services. I was billed for something I have not once utilized. I called 15+ agents and gave me an email, reassuring that it was closed and no bill. The following month I got a bill for something I have not started! Ridiculous! I should have not given my information or inquired through the phone in the first place...

I had paid my bill three months in a row and they had a glitch in their system. My payments failed when I had more than the money they are asking for including their own glitch late fees in my bank account. The worse part is their actual service, they don't provide the speed I pay for. I also think their customer service is not good at what they do. If you would like to further talk to me about my experience with Frontier, I would love to talk to you. Please reach out to my email.

Signed up for a $39.99 deal for FiOS Internet at the Florida State Fair. Was offered free installation. So I took the deal because it was free installation and it was suppose to be faster/cheaper than my Spectrum service. I get my first bill and I see installation and equipment delivery fees. I called customer service and they were extremely rude. But I ended up speaking to a supervisor that said he would waive the fees and call me back. Never get a call back. I check my account online a week later and I still see the fee. I call back to customer service and they said that there is nothing they can do and the fee cannot be waived. So I was lied at the State Fair and I was lied by customer service. I ended up cancelling that same day. DON'T DEAL WITH THIS COMPANY. They lie and they scam people. Plus their FiOS service is not what they advertise as far as speed and reliable.

First of all, we are in our early 80's. Two years ago everyone in our Seniors community, who were service by Spectrum, were able to have any service you wanted. Frontier came in and gave a Good Deal. So several in our community took advantage of it. One incentive was if you signed up by December of that year, you would get a $100.00 Gift certificate. So we did. Now they did not have fiber to our home, it was not until March that we got it. The installer who came was a contractor, he spent 10 minutes putting everything in, and was on his phone the whole time. Needless to say, we did not understand the equipment.

In 2018 I ordered an addition internet line with the max speed to process credit cards for my restaurant. The technician came when I wasn’t there and installed a new router downstairs in bar area of the restaurant. I thought I had 2 separate internet lines. I, a nontech person thought I had a new line since a new modem was installed and I don’t know how to check the networking/cabling.

I have been using Frontier for a long time. My internet decided to quit working and I talked to customer service they tried to reset it on their end and the Rep said they needed to send someone out. They charge me for working on their equipment and customer service said it doesn't matter. You get charged if someone gets called out. The problem still exists but it will cost me another $85.00 and I was basically told they didn't care if I canceled my services and went to other carriers. In the meanwhile, they charged my bank account double and it is taking a very long time to get it back after 7 calls. The internet service I had I was lucky if I got .10 Mbps and sometimes less, while my phone is still dialing out but no one is using the phone.

I would give 0 stars if I could! I was a customer of Verizon. They switched to Frontier and after that was where my nightmare began! I asked for my service to be cancelled on several occasions, I asked them, "Where do I need to send my boxes to". Couldn’t get an answer. I was told I would have to wait till the switch was complete. I told them that I wanted my account cancelled now that I was switching to Comcast. They told me they would cancel it but never did. They continued to bill me even after I had switched to Comcast.

For several years Frontier has charged my account for the highest Internet band service 500Mbps whilst providing the lowest band of 12 Mbps. I've called several times in the past and asked why my family can only run a couple of computers streaming at any one time - at that point they've offered me an upgrade which I accept and the problem is resolved for a few weeks before reverting back to poor service. Finally one of their customer service let it slip that I could only get the lowest speed in my neighborhood and wasn't sure why I was paying for the highest service. I was actually paying the same as the bundle for the highest connection service with TV! But not even getting the TV.

Subscribed for DSL internet service from frontier for their sticker price of $32/mo. Well, the actual bill came to $69, after all bogus fees (not only for the first month but as a regular amount). Called customer service, the lady suggested if I didn't like the bill I could discontinue the service. I asked about the termination fee and she reassured there was none. I paid the first month and guess what. I got another bill totaling $147 for early termination. Called customer service, but they wouldn't believe me. The earlier customer service told me there was no terminination fee. I don't have phone record to prove.

Tried to run an update and I was getting .1mbps!

The sales call told me that my monthly charges would be 39.99 for internet services. I specifically told them that I do not need a modem/router since I have my own modem/router. They asked me what make and model it was and said that it was compatible, and that I do not need to pay them $10 per month modem/router rent. Once the installation was done, they kept a modem at my home. And when I called Frontier, they said that modem rent of $10 is not optional. I called to cancel frontier that day at 3pm. They cancelled internet services. But, they billed me $150 for installation + modem rent + service fee + 1 month service fee + disconnection fee and God knows what else they will bill me for a service which I did not use even for 24 hours.... Please be aware of this trick being used by frontier and do not choose frontier if possible at all... I am still trying to get rid of frontier's services for good...

Frontier has horrible customer service and only cares about money. I called to cancel my account because I could no longer afford it after several huge price hikes. I specifically called to be sure that I would not incur any additional charges. Customer service indicated my account was paid up through the date that I requested the service to disconnect but I would be charge $9,95 for closing out my account. Absolutely crazy!!!

Worst Customer Service on the planet. Not one person there can help. Alex a "supervisor" was rude and hung up on me. Could not help me. Worst ever. No one will help. Also very ridiculous that my bags and seat cost more than the flight.

Slowest high speed internet in the state. I can't understand why I'm being charged for high speed internet but only receiving .4 MBS. That's .4MBS. A long way from high speed, if I am receiving such slow internet speed why am I being charged for something I'm not getting?

After I moved into my new home, I tried transferring my internet service with Frontier to my new house. The first tech said to give it a few days and it should start working. It never worked so I called back. Apparently the transfer request had never been processed. The new tech said they put in another request for the transfer. They told me a physical tech would not have to come out to my house unless we found a different reason it was not working. The next day, a new tech came to my house unexpectedly. Luckily, my husband was home and could stay with him. Then after the tech was there for an hour, he said he couldn't do it because they put in the wrong address. I had to call back Frontier and request that a transfer be done right away.

Updated on 08/14/2020: I didn't think it was possible for this company to sink any lower, however they have outdone themselves. I have been having internet connectivity issues and called to report these. I was told that it was due to internet interference that has magically happened within the last 3 months, to a setup that is 7 feet away from the router with no obstructions. So you all know, Frontier doesn't "support wireless connectivity" according to their supervisor, only Ethernet connections to their wireless routers. They also expect you to buy an outdated machine with an Ethernet port to check their service signal.

The slowest high speed internet on the planet. But that doesn't deter Frontier from charging me 110 dollars a month for phone I don't need (can't get internet without it) and internet speed of .4 mps. A call is usually 30 mins or way more. Stay away if you can. Unhappy in Arizona.

I'm Paying for the Incompetency of Frontier's Billing System. I first contacted Frontier when we moved into an apartment complex north of Tampa Bay, Florida. They were the only option for internet service in this complex, so unless we wanted to live off of our mobile data plan, we were forced to sign up with Frontier. We scheduled our installation of service 3 weeks out, and on the install day no one showed up.

We moved from one location to another in the same area and signed up for Frontier for the first time. I did this via chat. They quoted me a price for a TV package that included sports, including US football games. I asked for, and received, an email record of this chat. When we got the new service, it did not include football and some of the other channels we had been quoted. Our numerous phone calls resulted in the run around. On our last call we got a very helpful technician who seemed to think we should be getting said channels but didn't know why we weren't getting them. He transferred us to someone else, an apathetic person who said if we wanted those channels we would have to upgrade.

Unprofessional customer services at Frontier. I have a promotion for 2020 and customer service can't adjust bill. I am a good customer, I feel they don't care about customers need. Many frontier representatives are incompetent and have problem to attention for details.

When Frontier acquired Verizon someone decided to add "misc" charges to our bill. Upon speaking to Frontier reps I was told they were charges carried over and that they couldn't remove them. At that point I told Frontier I wasn't paying and that they should cancel my service. Frontier did not stop the service. They allowed the account to stay open, incurring charges with no suspension, for MANY months. I had switched to another provider shortly after informing them of my intentions to not pay. Was not offered a dispute resolution. Simply "you owe us." This was in 2016.

After several issues with our cable and billing, we finally just cancelled everything but internet. We were told our next bill would reflect the cancellation of services, and we would owe for internet only. Did not get a next bill, so we paid over the amount of the internet services to make sure we had an on time payment. Next bill comes and we were charged for an additional month of cable services. Spent over 6 hours dealing with customer service over a 3 day period of time being passed around, hung on - promised return calls we never got, etc..

I decided to trim my bundled cable/internet service to internet only. The $29.99/mo offer turned out to be for first time only customers. They quoted me $55.99/mo. I rejected this offer, was forwarded to "retention". Retention upped it to $65.99/mo. I cancelled my service and this is where the problems start. It's the 18th of the month. I'm told service will be shut off on the 1st of the next month. As soon as I hang up, all my service is shut off. A half an half an hour later I discover that they had inadvertently shut off my service. "No problem", or so I'm told. "We'll take care of it. In about three minutes reset your router. If that doesn't work just call our service department." Needless to say, not only didn't resetting the router work but a call to the service department said. "We can't do anything. It will take a new service order and 72 hours to restore." I called back. "Cancel my service immediately. No wait. I want your equipment out of my house."

Frontier Communications will NOT block robocall numbers UNLESS AND UNTIL I purchase their FIOS "internet service" which I do not want. Thus, the ability to block known(!) robocall numbers is contingent upon purchasing a product that I neither want nor need. Billing is a puzzle: each contain charges (e.g., "road use"/"repair") neither requested nor used.

Internet went out Feb 5. Called support, couldn't understand him, but got a service tech appointment, but not until Feb 10. I contacted a Frontier store in the area, but I couldn't just exchange modem, had to wait. Took off work on the 10th for the 1-5pm appointment. At 5 I called because no tech arrived. I was assured he was just running late at another call and was coming. At 7pm, same call, same reply. I checked the website at 730, my appointment had been rescheduled for the next day at 8pm. Very rude, and odd to have an exact time for. Called back and they Gave me the run around, but they changed it to 8am to noon. I take off work again, waited around, checked the sight at 10am, appointment changed again to Feb 19. At this point I am angry, I've missed two days of work to keep the appointment that they set up but didn't show up to.

Updated on 02/18/2020: This is a subsequent complaint. My initial complaint follows months and months of horrific and abusive call on the part of Customer Service by Frontier in which my bill is all over the place. I would constantly find erroneous charges. Now, my bill has gone up $70 in the past 6 months. After a typical hour long useless conversation with an abusive Customer Service rep., he agreed to issue me a one-time $45 credit. When I got my bill, there was no record of the credit. After filing a complaint, I was emailed by a Customer Service rep who said the credit was denied by "higher-ups" but he found a decent plan for me. When I wrote him back and agreed to the plan, he then writes me to tell me the offer has expired, BUT I can decrease me services if I am still looking to save money. An entire week of back and forth via email. Are you kidding me? How can this possibly go on and Frontier get away with this?

We signed up for automatic payments. They made a mistake and withdrew for 2 months instead of one. It took us several days for them to reverse their error. I would never recommend Frontier to anyone for internet service.

If I could choose no stars, I would. In my attempt to switch my services from Frontier to Spectrum, Frontier took it upon themselves to disconnect my landline, my internet, and my tv service without my permission. Once Spectrum contacted Frontier to gain access to the phone number, Frontier shut down my services. I had not given anyone permission to shut down my services nor had anyone else who has authority on my account.

I have an account and the service I have is great (just have internet), however, I have been trying to set up another line since roughly Christmas time of 2019 and 1st person said they would send a modem out and get a technician appt set up; a week goes by no technician, no call, no modem delivered. So I call again, this time I get the run around from one person to the next because no one can find my account, well after an hour they realize they cannot help me because I am in Washington State...ok transferred to someone who can help and pull up my account, that person checks notes, No modem has been sent, no technician has been set up to come out, back at square one. Technician appt is set up, modem is being sent. Another week goes by, no modem yet and today the technician is suppose to come out. I call to cancel the technician because no modem has arrived.

Updated on 02/14/2020: Worst service of any company I have ever had to deal with. When all of these poor reviews show "Resolution in Progress", don't believe any of it. All this means is someone from the company has sent the reviewer a message saying they are sorry that they felt they had poor service. There is no resolution in progress, but Frontier has some person monitoring these review sites to try to salvage whatever credibility they have left. Frontier is the absolute worst in every respect. Anyone thinking of using their services should find any alternative possible. There is nothing good to be had from any interaction with this company. I'm sure this rev will show "Resolution in Progress" soon. Don't believe it!

It may concern, I am writing asking for assistance in addressing the poor service and business practices of Frontier Communications in my area. I live in a rural area in Dubois County, Indiana. We have one option for DSL service, Frontier Communications. They have consistently and repeatedly claimed to offer services that they do not deliver. This is a widespread issue in my community and one which we have all struggled to cope with and try to resolve. But in addition to not providing the service they advertise and sell and bill for, they are also very adept and firewalling customers from speaking to anyone in any position of authority. It is simply impossible to speak to anyone other than a front line customer service representative who tries to convince you that if you purchase higher speeds your service will improve or technical support who are all obviously located overseas.

Less than a month and I already hate them. I was tired of the high cost and poor service of Comcast Business so I tried Frontier. The first thing you have to know is that they quote you the price of their service but not fees or taxes. When I received my first bill it was higher than my Comcast bill by about $8. My Comcast service had included 2 TV lines and a web site, which I did not elect to continue with Frontier. My Comcast service had true high speed internet, whereas Frontier's lowest priced plan was 6 mbps.

I transferred service to Frontier about 8 months ago and had no issues to start. As a small business, a working phone line and internet service is rather important. The first outage we experienced was on Black Friday when we had no internet service, which means no ability to load a gift card. You can imagine what this did to our numbers. When I contacted the help desk, I was told someone worked in the alley behind our building and disconnected us. I then spent 2 hours of my life on the help desk trying to reset the modem, etc. Since then, we've had the same issues a further 11 times. It's outrageous that they cannot figure out what the problem is or how to fix it. No apology. No statement credit, despite the impact to my business. I'm in a small town and have two options for service. The other option isn't great either, but it appears I'll have to go back.

I am not at all likely to recommend Frontier and am looking for a new provider now. I set up automatic payment which worked for a year and then something happened where Frontier lost my card info and stopped doing automatic payments for me. So I didn't know that I wasn't paying my bill anymore. I then got hit with 3 months charges all at once and then $175 in fines for not paying. I called for help (no one got back to me, I just got a robot). And I talked to 7 different people on the online chat who just kept transferring me to the next person because they couldn't help me or didn't want to.

Updated on 02/06/2020: After weeks of wrangling to get my home phone number "ported out" to Suddenlink, it was finally done by Frontier. Of course, it was the day after they were able to collect their fee through auto pay at my bank. In other words, they collected their thirty pieces of silver. What a bunch of greedy incompetents!

I checked online with the Frontier bundled price of $49 for Internet tv and phone. Sounded like a deal right!! Well it was too good to be true..after signing the typical small print contract. Shame on me for not reading it. Well I was getting 12 mps internet service that would drop because I have a smart home and a lot of bandwidth usage. After dealing with customer service literally for hours and 2 service techs that I had to pay for. I gave up and early terminated service over $370.00 later I am still getting bills. To this day. Do youself a favor and run the other way if you think of dealing with Dish/frontier. You will save yourself a lot of money and aggravation.

Frontier is absolutely the worst company I have EVER had to deal with, I would say their service is horrible but I wouldn't know. I can never get any service. I have to admit that I do live in a rural area. With that said, I am paying for an internet connection that on the rare occasion may work, but at a speed that is so slow it's almost pointless. I have called hundreds of times going 2 weeks calling EVERY day. Every other time I was promised that a tech was coming out to address the issue, well that was 5 months ago and I about ready to give up on him or her. Trust me it is so bad that I would never purchase a home where Frontier is the only phone/internet option.

I spent over 6 hours, in ONE day, on the phone and on online chat with their customer service and tech support. The left hand has no clue what the right hand is doing. They are awful at updating their notes and order status. They sent a technician to the wrong address and then told me it would be a week until they could come to the correct address, which was 3 miles down the road. Just a horribly unorganized company that doesn't care about your time. Find another internet provider. I will say the actual technicians, out in the field, seem to be knowledgeable and easy to work with. Anyone in the office is awful.

Ok, I started Frontier in 2016. It was an amazing experience because Time Warner at that moment was overpriced. I had a great 2 and a half years of service. Within that period of time my modem was replaced 5-7 times. I don’t remember the exact number but it was more than 5. Within 2019 I have been having horrible customer service, the amount of employees that hung up on me is disgusting. I’m not talking about call disconnected, I’m talking about people intentionally hanging up on me. Well back to the service, if you're looking into trying to figure out which internet company to go for, get Spectrum. Seriously, in the last couple of years my brother had spectrum, no modems were replaced or calls made because everything was good. While I had 4 hour calls trying to fix the internet because it was not on or working for weeks.

Total chaos and cheese, limburger style. HAD internet worthless service for 10 days which didn't work because of upload speeds under 1 Mbps. Two tech calls, no go. Just to get them out of my hair after a dozen calls (customer service is worthless) I paid a bill of $83.69 for the original installment, an equipment delivery fee, one month service (actual was 10 days), taxes. Said I'd receive an email of cancellation. Never did. R U N!

So today, my daughter frantically called me because a man (Frontier Tech) was outside her bedroom window in the backyard (my daughter has severe anxiety). He never came to the door to ask permission to enter the gated yard that was locked with a sliding lock. I called customer service and was transferred to the Tech Dept. to await a supervisor. The CSR repeatedly attempted to have me get a call back from the supervisor (I am NOT a customer and failed to see why I needed to provide my personal number). I was on hold for well over an hour.

I have so many reasons I think Frontier is atrocious. Services go out regularly, my phone is faster when I take it off of wifi, their technicians are not trained properly or just lazy might be a little of both, the operating system is not user friendly on the Cable, their website is not user friendly, the employees in the call center are not competent, they like to hang up on you and make you start over, you need to give a code for everything over and over, and they never ever offer compensation for your down service. One month my internet was down more than it was up and working. Find another company!

I contacted Frontier on 1/28/2020 because they had raised my rates. They told me there was nothing they could do. So I asked for a supervisor. I was put on hold for over 10 mins. Finally I got to speak to a so called manager who turned out to be the most arrogant & abusive fellow by the name of Marcus D. from Connecticut. (Who knows if this was a real name or not. I have no idea.) Marcus would not give me the chance to even speak. He had his speech prepared from the get go. It was very obvious that he didn't want to spend any time with me. He finally hung up on me.

Had a good experience with Frontier in the past and decided to try them again after a move. Ordered service online and set the date and time window. Scheduled a day off for install and to make sure everything worked smoothly. Install day comes and no contact from a tech, so I contact support. I was told the order did not successfully go through, and the earliest they could come out was two days later. The first customer support person I spoke with helped as much as they could to right the failing of their systems. Ended the chat and went about my business until I received an email with an estimate of monthly charges and the one time install. The monthly fees were 50% higher than what was quoted when I initially placed the order.

They don't care for your time, they are disrespectful, they will waste even more time on the phone for nothing. I just moved, I scheduled the service install 2 weeks ahead, everything was okay, I confirmed my appointment for Saturday 1/25/20 between 1 and 5pm, they rescheduled for 2:30 - 4:30pm that day, okay.. No problem.. Then at 3:59pm I get a text rescheduling for 4-8pm and at 4:30pm one moving my appointment to Monday.

I been having trouble for 3 years with Frontier internet. They sent tech fix it works for few hours and then back to off and on WiFi. Waiting for so long to speak to customer service and sometimes after waiting for so long to speak they just hang up. Last few days we had no internet at all. We called the support and tech person gave us this excuse that they are fixing lines in Riverside and Ontario CA. What is that has to do with Palm Springs CA and why they don’t notify us why they don’t give credit. I had enough. I would like for them to return all the money we pay them all these years for nothing. Catherine **

I have had Frontier for years, and they have been almost the only option in my rural area. Initially, I was not happy with my service (constantly dropping service and weeks to get a tech out). After filing a complaint, they have updated their local hub. I could not be happier with my service, and I have recommended them to several of my friends and neighbors.

This really deserves 0 stars. Upon moving to my apartment I ordered Frontier online because they state to have really competitive pricing. I received a call saying a technician would come out to see if they could indeed service my area. I found this weird because once I put my address in to set up the account it said there were services in my area and the person who called me said they could see others in my apartment building used Frontier as well.

My internet constantly kicks off. I call the tech line to get help in reconnecting, which is way more complicated than it should be. I get varied responses on why my internet kicks out, from the box being outdated (less than 3 yrs old), too many people are using the internet and the wires are old. Frontier’s solution is to get faster internet and pay more for it when they can’t even provide decent service for what I am paying. They struggle to keep their equipment up to date, customer service is a headache and tech support isn’t very helpful.

Please don’t use this company. They have no solution to anything. I had to hang up I waited a whole hour before I did. I don’t know how this company still in business. I’m going back with my old service no doubt about it.