Frontier Communications Reviews

Learned my lesson - should have looked them up on Yelp, but one would think they should be more honest and not require a contract. Started new service and they did not send a bill. The next bill they sent had a late fee for the bill they did not send? I asked if I can cancel and was told I am under contract! Amazing but not surprised they keep customers by contract and not by providing good service.

If you want to call every month to see why your bill, again and again, has gone up for no reason, Frontier is there for you. If you want to get a different story each time you call customer service of why your service doesn't work properly, just try Frontier. Even when I wanted to cancel the service I had to call 3 times while so busy with moving to see what the ** is going on with the returning boxes. Also, there is no guarantee that the price they offer you will be the actual charged price on your bill. I wish I could stop anybody from even trying!!! Worst nightmare ever. TV and internet are good but the customer service and billing make it fresh hell for you each time you call.

I usually only write positive reviews, I like to reward people with nice comments and feedback, when I have had exceptional service. This is probably my first poor review I have ever posted/written. I have no joke, called 11 times to have my internet installed. I have had 3 appointments set up for a technician to come out, I have had to have someone specifically stay at my place for me to be there to let them in. Not one time, in all of my 3 appointments has someone showed up. Each time I call they say someone will be there and no one comes. And the worst part is that no one calls me. There is no communication whatsoever. If someone were to call me and notify me that no one was showing I would feel a lot better, like someone actually cared about their customers and their product. I have had to go online and see there is yet another issue and no one is coming.

Our phones went out and we called Frontier and I held the line for 13 minutes and my wife found another service number and I called it. We held 19 minutes before a man answered with a bad foreign accent and I told him we needed to set up a service call for our phones. He then stated he could not help and hung up on me. Our Frontier cable costs us $240 per month and the service we got was beyond bad. So, bad service and high cable bills are not the way to build a business. I would not recommend Frontier at all!!! The good news is I fixed the phones myself. I found a bad connection and they started working.

Our internet was out for 3 weeks....no one showed up, they said we are on the problem everyday we called. When we finally cancelled they continue to bill for the service and will not acknowledge that we had no service.

We have had service issues since Frontier bought out Verizon. We never had these problems prior to that point, and have the same Fios lines and equipment (for the most part) as we did with Verizon. We are constantly having issues with our cable service, particularly with On Demand and suddenly losing access to half of our channels. We have the highest cable package available, excluding sports channels, so we should not be missing any channels. We also have a separate business line coming into our home that we pay even more for. So, for almost $500 a month, you would think they could get it right. Unfortunately, this is not the case.

I've been a customer with Frontier for two years and over this time had multiple issues with billing where price would be doubled or they add fees that were not there before. Eventually I was billed double of that we originally agreed on. While spending house on a line with customer service, I got transferred to a retention department. They could not adjust any of my past bills without locking me in another annual contract while I had no desire to continue service with them. I spoke with a manager and he could not do anything either to adjust my rates. It's unheard of to treat customers like that - locking in the contract, send the wrong bill and not be able to fix it and make me at fault!!!

Frontier promised me that I would always pay $34.99 excluding taxes and three years later I'm paying $48.98! New customers are paying $27.99 for 6 mbps! The service I have, is 4.8 download mbps and it should be 6. I spoke with a very honest Frontier technician and he told me that I am paying for a phone and 25 mbps and he told me to definitely contact Frontier customer service, I did and that man told me that all I get is 6 mbps and rudely! I live alone, I'm 61, live below the poverty line, I have no phone through Frontier and I cannot afford this anymore, thus, my service will be shut off in September and I will truly be alone. If you are having the same complaint as me, file a complaint with the FCC and THE FEDERAL TRADE COMMISSION and the BETTER BUSINESS BUREAU... IT'S EASY!

Our Internet regularly stops, freezes or prevents us from watching live tv. Over the past year, we have put in many calls to tech support, and things seem fine for a week or so. Then it all starts again. And even after they made adjustments and I did a speed test, we never got anything close to 75 upload/download. Yet we were supposed to get and were paying for 150.

At 11:25 AM I contacted tech support hoping to get help with a remote that stopped working, only half worked. The support lady told me her department can't help me anymore and transferred me to an individual that took the next 20 minutes chewing on something. Repeatedly he kept asking me my last name and can I spell it. The he wondered who gave me his number yada yada. Finally he told me the remote will cost $14.99. I was ready to tell the guy off but I know he was doing his job I guess. I asked him for a local Frontier storefront so I can just trade in my broken remote and he gave me a central serviceman gathering point in Hudson Florida. I questioned the location and he told me it had to be a storefront. Well it was not a storefront. This took 30 minutes. I checked how long I wasted on this so and so. I then called back Frontier and got a lady that knew and understood my problem who told me the replacement is free and will be delivered by UPS.

Service issues all the time, customer service is incompetent and the company does not care about its customers. The customer representatives are nice enough but the entire system is a joke. There are constant billing issues and tech issues. When you need a tech to come out they say they might charge you. The different departments consistently give out contradicting info. I have spent a dozen hours being put on hold, asked to give the same info over and over again when my calls are transferred.

We had service with AT&T in Connecticut and unfortunately AT&T service was taken over by Frontier Communications. While we tried our best to stay with Frontier their price and service was not to our expectations. The obvious thing to do was to switch to a different provider. We switched providers only 5 days into Frontier's billing cycle and Frontier charged us for an entire month's bill. We has called the very next day after switching and they had assured us that we will not be charged.

I have had same phone since I moved in my home 30 years ago. I have had normal problems on and off. The past 2 years the service is getting terrible! I have not had a working phone more than 3 days. The month of August I keep calling they make me wait a week before someone can come out. The phone works for a day then goes right back out! Horrible service of course the person on the phone say, "We are so sorry blah blah blah sorry" isn't cutting it anymore.

First of all, this is by far the WORST experience I have ever had with WiFi. The amount of times Frontier has backed out on scheduled appointments is ridiculous. After going yet again another week without WiFi, they have the nerve to say that a “delay” happened and that my family will have to wait another 2 weeks for them to come out to our house. This has happened so many times. It’s not even funny. Oh ya! Another thing, when we call to see why this is happening, NO ONE EVER KNOWS WHAT THEY’RE TALKING ABOUT! “Oh I THINK it’s this” or “oh I THINK it’s that.” No. Just stop.

Well I started my service about a year and a half ago. Since having this service here's what's happened to me. On my first initial setup deposit was made, service never started. Deposit not returned. Another attempt to setup service another deposit taken. Customer service reps not able to get someone out as promised. I waited over a month before service was setup and started. Wasn't receiving my bills on time for me to pay in a timely manner. Fast forward to a year and 4 months of having service. My service was disconnected without a notice or should I say I received a notice the same day of disconnection. I called customer service to which they cut my service back on and extended my pay date for a couple of days.

I had Frontier for 2 yrs. before the bill went through the roof. Started out at the $99 intro fee which really was like $130 after taxes and fees. After intro fee of $130 it ended up at $197 after 2 yrs with one DVR box and router. I was over it and called to cancel. I came to find out I had been paying $17 a month for a security app I never downloaded. They could see it being charged on my bill for 9 months on their end. I was paying it for the whole 2 yrs. I never asked for it or was informed about it. I thought it was just some wifi security charge with the package. Never used it once or needed it. It was called the Internet security bundle on the bill.

I called 2 weeks ago to schedule my service to be switched to a new address. My husband passed away suddenly & unexpectedly so I had to move. Today my father is not well at all. I waited at an empty house because my furniture is being moved tomorrow from 7:30 to 1:00 to be told they weren't coming today. It got changed to Monday THREE days ago and NOBODY bothered to call and tell me this. I could have spent this time with my father but instead I was stressing out and anxious all for nothing. Just unacceptable. Not to mention they cut my internet service yesterday in my old home where I'm still at when it should not have been cut off until Monday. How hard can it be to make a phone call to your customer??? Why did I have to go through this today after everything else I've been going through? Again just unacceptable????

2 months ago my landline started having a loud humming noise starting at 6:45am and stopping by noon. At first it was just on Saturday and Sunday, now it is every day. This has been going on for 2 months. Had tech out twice. They don't want to let you talk to a real person, they want you to set up a repair ticket using automated system. My internet goes down every hour every day. Have to turn the box off and on every time I want to use it. Internet has always been lame through them, but the landline was fine until 2 months ago.

Back in March 2019 I called to see if we could reduce our Cable Bill if we cut out all the premium channels and sports package that was included in our cable package that was Grandfathered into our account when Fios sold us to Frontier. Our Bill jumped from about $175.00 a month to $235.00. The girl told me that since my husband works for Verizon, we would be able to lower our bill and still be Grandfather with the changes in our account. I asked to increase our internet speed from 75/75 to 200/200. What a nightmare.

Had a terrible experience with collections and customer service. After I was overcharged due to a crediting error. (I got the credit because they never showed up to an installation to fix something, so they upgraded me for free). I was on Autopay and the system charged me the full amount because I didn't "update autopay" after the bill credit was applied (before my due date, and it showed up on the online portal). The icing on the cake, I called to ask for an extension on payment, because of the error. Apparently, I didn't qualify for the extension because I wasn't enrolled in "reminders". The agent couldn't tell me how to enroll in this system I've never heard of, and then when I tried to pay the past due amount instead they wanted to charge me $10 just to pay on the phone. Ridiculous. Something I can do myself in 30 seconds.

My internet went out yesterday and I called, did all of rests on the phone with the technician. Issues was not resolved. They told me that someone would be out there today between 1-5. No one showed. Called to check and the message says someone was on their way to fix it. Pushed a bunch of number to get a live person and someone is not coming out until 9-9-19 between 1-5. Yes that’s right almost 4 weeks. Frontier is the only internet provider in my area. YAH ME!

Updated on 09/17/2019: After waiting and being patient with Frontier I still don't have service. After many failed attempts to have a technician to even show up. Frontier contacted me to try to resolve my issues by sending me a self install kit. I installed the kit, attempted to call and have service activated and the technician couldn't even find my account and the phone disconnected. Gave it a few days and called back and spoke with someone again and he tried his best to solve the problem but couldn't and let me know that he had to create a service ticket for guess what??? A technician to come out and that they were going to charge me lol. This is now a running joke in my house about Frontier. Should've stuck with the other guys.

I had Frontier in TX, they advised me I could transfer services to OR where I was moving. Upon arriving in OR with my router and cable box which I was advised I could take with me to transfer my services I was advised I had to delete my account and create a new one, being loyal I did so. They sent the return shipping boxes to TX and turned me into collections when my items did not get returned. Frontier knew I lived in OR now and had my new address as I had an account with them, even though they could not match the speed I was getting in TX and informed I could get in OR.

We called customer service about cancelling our service and was told the bill would be prorated if stopped during a billing cycle. Called today to cancel and was told they don't prorate and will be paying for about 3 weeks of service that won't be needed. Verizon was always honest and reliable in customer service and it went south when Frontier came in the picture. BUYER BEWARE!!

Their cable is great when it works, but once you have a problem? Oh My God. You sit on hold literally for hours. They read off of a script and keep sending you in a loop. Then after hours of frustration on the phones it takes 10 days to get a technician. Who by the way lives 2 blocks from my house. And to top it all off we get to pay for a service we do not have for the next 10 days. A couple times a year they drop our signal. All they ever have to do is resend our package to us and their techs that show up always say there is no reason they couldn't just resend the package signal to us. It's ludicrous. We have now decided that the best way to go is to have streaming with ROKU, and plus we are saving lots of money and best yet? We never have to deal with Frontier's "Customer Service" ever again.

Customer service not experienced enough to take care of customer needs. Previous homeowner has Frontier internet, I bought the home and tried to get the same internet. They messed up twice trying to get me a modem so they called me the 3rd time and just told me they don't service my area. Really? I know there is service - I've seen the previous owner use her internet by Frontier. She's got fiber optic lines! Just because your customer service does not know what they're doing doesn't mean you deny me service! Oh well if they are too dumb to want my money with hiring inexperienced people I'll go somewhere else.

Zero stars if that was an option because one is too generous. This is been one horrible experience after another. The only saving grace was the install guy was awesome. Other than that from ordering service to them telling me it was self-install and it wasn't to having to wait an extra week for install, then first day the lead battery went out on the main panel inside the house, the alarm was sounding on it. 46 minutes later talking to the tech support they would like ME to install their new battery they will mail me and then call the EPA and find out to to dispose of the old one. SERIOUSLY?! Their other suggestion was to try to find a place I can recycle it.

Everytime I call Frontier it's a nightmare and something always goes wrong. My most recent experience was me calling to inquire about a charge on my bill which resulted in my service being completely turned off. When I called to find out what happened and have it restored, I got passed around from representatives to representatives, no one had a clear or honest answer or even seem to know what was going on period. I was told I have to have new service because that could not turn back on my old one and my new service will be on within 24 hours, that time came and went and when I called back I was told I have to wait another 4 days. I am waiting for the day for this company to go out of business. The employees are highly incompetent, lack customer service skills and has no clue about anything and what customer service means.

I put in a request in May to cancel my service for 3 June due to moving. After paying my May bill they stopped my service early around 27 May. I finally got everything straightened out with billing and they said they reimburse me for the difference for early termination. Everything should be fine right? Yesterday I get two bills in the mail (8 August), one showing a late payment for June, from Frontier Communications and a collection agency letter stating that I owe Frontier Communications and they are trying to collect. After a few calls and some of their normal system slow issues they have with pulling up accounts, finally I was able to get a partial resolution. I was told I did now owe for the June bill and I would have to dispute through the collection agency and have the collection agency call Frontier Communications to confirm I do not owe the disputed amount.

My internet signal constantly drops or fluctuates. I have been on the phone with customer service/tech support too many times to count. Very poor service. Would never recommend. Waiting for the LEO satellites!

The internet service in my area (upstate NY) is awful. You pay for 'high-speed' internet and you get a service where it takes minutes to load a single web page. Forget about using multiple devices at one time. We've filed multiple complaints for years now and nothing has been to improve the service and yet there are no other alternatives. Other companies could make some serious cash by expanding service into our area for all the people in the area that would switch to a better service in a heartbeat.

After repeatedly being charged more money for less service, we decided to go with Spectrum (over 15 years with Fios, but Verizon was good). However, the only way you can cancel is by phone, well 1st time, 35 minute wait and then a few minutes more because you must go through the retention dept. then told their servers were down and I would have to call back in a few hours or next day. Later that night, forty minute wait, get the retention dept. and they offer me my same deal for less, I tell them I am not interested, they ask for a phone number to get in touch in case we become disconnected, I gave them my cell number twice, they say good, now hold on as we want to see if they can do better. Three minutes later, hello, hello, click, disconnected and no call back to my cell phone. I'm going to stop payment from my bank account and call Eight on Your Side a local news station. Brian **

Don't EVER do business with Frontier Communications - I can't tell you how much B.S. I've been through with them. They cancelled my service by mistake after many years of perfect payment history. To get my service back, they forced me to create a new account - and needed a deposit to open it - after their mistake! Then they set up the account with a new service contract and are refusing to return my deposit. When this "new account" was created the rep said they put in a deposit refund at the time and that I should get it back within 30 days. - Nothing but lies and B.S. from their account reps! When you call you get tossed around to different departments and no one knows what they are doing - complete incompetence!!!

I called to have a router installed at my home. The representative said, ”Sure!” I know it costs more to have someone come out to your home and hook it up, but I don’t know how to do that. She said she would be calling me back with an installation time and date, then I received an email that the router would arrive at my house with a self-installation guide. I was directly lied to and called to cancel. The next representative said she canceled this order for $200 for the router and would send me an email to verify. Because I’ve dealt with them before, I called again to re-affirm the order was cancelled and I wouldn’t be charged. This representative said, they don’t send emails out, but it was canceled. I really expect this to show up on my bill and having to fight with them for hours on the phone. The absolute worst company to deal with. Each representative has a different story. They bought out Verizon and this is the only company here.

Updated on 08/30/2019: I don’t know if I can edit a previous review so I’m just leaving a new one. Frontier communications remains THE WORST company I’ve ever dealt with. After all the garbage I went through and then leaving a nasty review here, I was contacted by a PR person to help me resolve my issue. They offered me a $25 credit. Whoop de doo. I responded back with a lengthy email saying my time was worth more than that and requested, at the LEAST, that they waive the $75 install charge. Zero response from the PR person. Frontier remains the worst company I’ve ever dealt with. I recommend people choose ANY option but them if they have it in the hopes that they go under and someone who actually cares about their customers takes over. The CEO should be ashamed.

The price they quote will NOT be the price you pay. And it's not just "taxes". There will be all kinds of equipment fees and other fees that they conveniently omit when they tell you about their prices. For example, for internet speeds over 100Mbps, you HAVE to buy or rent the router FROM THEM, even though you could buy an exactly identical router -- with the exact same Frontier FiOS firmware and everything -- on eBay for ONE-FOURTH the price!

To who it my concern, On or about the first of the year I called pertaining to my bill and or a promotion that ran out, I don’t exactly remember. I got the matter resolved and during the course of the conversation Frontier’s rep asked if I wanted a trial faster internet speed to try for a year for free. After a year, if I chose to keep, it would be $10 per month. I explained that my current internet works fine and has plenty of speed, but I would try to see if there was a huge difference. I agreed with no written agreement or terms & conditions to review. Nothing except a Frontier’s rep verbal commitment that it was free for a year and $10 a month then after if I chose to continue service at the end of a year.

There are areas in WV that are still rural with the only communications is a land line. My elderly parents are of such. I called last Monday to open a ticket that their phone was out. Here we are 7 days later and their phone is still out. Both of them have health issues and my concern is something happen that they would need emergency medical care they would have no way of calling for it. I called today for an update status and was told the ticket had been closed. It was closed due to "common error" and that it was assumed that anyone that had an issue in that area was fixed.

Everything about my experience was awful, starting from the start. The day I got my router the one little sticker on it that’s supposed to have my password was ripped off. We called and was on the phone for over an hour with this woman trying to figure out a way to get the password and she couldn’t find it. So I had to go without internet for a week because one little sticker was missing. Then they charged me for a new one to be sent out. The service was also bad. Finally I moved and got out of it and two months later I receive a bill for unreturned equipment when I know darn well I did. I try for the life of me to talk to a human about it and every route you take is all automated. Finally I say screw it and call tech support and the wait is over a half an hour and their callback service is broken. Beyond frustrated with this company.

Third time's a charm I guess. I was with Verizon when Frontier took over. My monthly bill increased and my cable started having problems. When I called they said it looks good on their end and would not fix my issues. I switched to Spectrum. It was more expensive, but I never had a problem. I decided to give Frontier another shot. They checked my credit and approved me for free installation but then never showed up and said that I never signed up for their service. Fast forward 2 years later, I gave them another shot just to save $15/month on internet. The salesman lied about no contract and the internet now randomly disconnects itself randomly throughout the day.

Upon viewing my credit report a month after first inquiring about Frontier, I see a hard inquiry on my credit report. I have great credit, but am looking for a personal loan. Seeing that hard inquiry is irritating. Furthermore, I was in the process of getting Frontier installed a month ago, but backed out and went to Spectrum instead after a bad taste in my mouth with the customer service reps being a little deceitful.

The majority of my time with this company as my TV provider, the very expensive channels I paid for did not work. Neither did the HD option. And when. attempting to contact their absurdly inadequate customer service for help, my requests either we never responded to or their systems were down and I couldn't even submit my requests. Complete joke of a company and I can't believe they even have a 2 star rating.

I have a new account with Frontier and can't access my account or use my phone. The technical support phone line is understaffed, so I would have had to wait one hour online to get service or a call back would have taken a week. I tried an online chat and had to wait 1 1/2 hours to start the chat. After 40 minutes of struggle the person on the chat line was unable to help and referred me to customer service. The customer service person was also unable to help.

**Consumer Alert** WARNING!! About 3 weeks ago I had two salesmen come to my door from Frontier. They explained they had an apples-to-apples product (actually, they said it was better & faster) to Spectrum. They offered me free installation, a $100 Visa Card, high speed internet at twice the speed, 3 DVR boxes instead of 1, all my channels PLUS the football package & NHL package for about $35 less than what I was currently paying. It wasn’t a huge savings, but I was certainly going to be getting so much more! Or, so I thought! Frontier arrived 5 minutes before my 4 hour installation window ended. By the time they finished the installation I had been “waiting” for 7 hours. Red Flag #1. They then pointed out a large cable running across my yard they would be coming out to “mark and bury”. Ummm??? What??? You want to tear up my yard to install the cable line?!?? Red Flag #2.

On June 25, 2019 we cancelled our Frontier service. We were able to save some $ switching to Spectrum. 7/31/19 we received a bill for 74.88 for partial service from 6/25-7/24/19. They had given a partial credit of $160.43. My husband called and was transferred several times. He tried to ask for a supervisor and was told that they were in a meeting. Then he had to go to work. So I called. I also was transferred 5 times. I was told supervisor can’t approve credit to a closed account. So I filed a dispute for the billing. Said I have to call back in a couple days to see if the dispute “goes through“. Said it probably would be denied. Then they could resubmit with more detail. But they had already made it pretty detailed... stay tuned. After the last person answered the call with “Frontier Communications“ I thought, well that’s an oxymoron!

Frontier is the only internet service provider in our community so I have no other options. Three times I have signed up for installation with a phone representative, a lengthy process including a credit check. I've set a date and time for the installation to take place and taken off of work to be there. On all three occasions no technician has shown up to install internet, despite numerous automated text messages from Frontier in the days leading up to the appointment confirming it and reminding me that I must be there at the scheduled time. I've lost money and family leave from work over this. When I call Frontier to inquire what happened they don't know. Something "went wrong with the product in the system". They need to cancel that order and start over again from scratch, credit check and all. I am about to try attempt #4. I am very frustrated. If Frontier had any competition I would not give this company my business.

I canceled my account and then got sick (I'm 70-years-old). I wasn't aware of a closing amount and collections on the account. I immediately paid when I was well enough and aware, but Frontier will not remove the collections from my credit report--totally heartless.

I'm a Spectrum customer for over a year until now, I called Frontier, AT&T and Verizon to compare prices last June 2019 just for curiosity but did not decide to move out from Spectrum. In my surprise I got a bill from Frontier last month for an internet service that I don't even have since I have Spectrum. The first customer agent that I've talked to, established an unauthorized account for me, I called the 800 921-8101 and talked to a nice customer agent explaining that I did not order any service from them and I don't have an intention of moving out from Spectrum, she was very nice enough to cancel the account that the first unprofessional customer service established.

Billing or Collection Issues. Problem: I called Frontier at the end of April and cancelled my internet service. I was getting a divorce and I was trying to cancel the service at ** and my ex-husband was going to put the internet service in his name. The customer service rep has myself and my ex on a 3 way call, and assured us both that they cancelled my account and opened the one in his name. It is now July 29, 2019 and I am still trying to get this account out of my name. My ex has the account opened in his name and his paying his bills, but Frontier keeps billing me at my new address for the service address at **.

We had our Spectrum removed cause of too much money. Now we had Frontier installed on July 9th 2019 it stopped working and has not returned the service. We are located in Brandon Florida. It has been a terrible ordeal from July 6th to today which is July 28th still no service. We called 100 million times and now are waiting till AUGUST 2nd for a tech to come out. I'm in a contract for 2 yrs and get a pre paid 100.00 card to use. Well I don't want anything except not to pay any bill and to get out of this contract. We have 2 new tvs and we have nothing to watch. I'm not a happy camper and want out from this terrible service..

The worst service and customer relations on the planet. I hope the FCC levies fines against these crooks. Spotty off and on service, especially TV and Internet. When they bought Verizon, the service went to hell and the bills went up, way up.

Today I have come to the climax of this company's lack of customer-centric and problem resolution. My issue started May 2019. I have been a customer of Frontier for over a year and paid my monthly bill via my bank's bill payment system. May of this year, it so happen that Frontier stop receiving my payments, according to them and cut of my service. I provided proof of payment for the missing May 2019, March and April 2019 payments on June 11, 2019 to the collection department. My source of payment since receiving Frontier's service had not change. When I returned from vacation in June, my service was still disconnected. I called 6/20, 6/21, and 7/5 to resolve the issue. However, there was no one competent enough to handle the service call; has I was transferred 6 times on one call.

For years at my old home we had Verizon FIOS with no complaints. Then Frontier took over and customer service went from excellent to horrible while prices kept going up, up, and up. Would have switched companies but we ended up moving before finally losing our temper with Frontier. At my new home in a rural area Frontier is the only option for telephone/DSL and their service is even worse. Line keeps going in and out, India call centers, rude customer service staff, and a 'we don't need to do anything for you' attitude. DO NOT do business with this awful company. We're going to ditch them completely and go with satellite Internet or a cellular hot spot. Frontier is absolutely awful and I curse the day that Verizon sold part of their business to this junk company.

How this company is the only available option where we live is beyond me! They have continuously missed appointments, leaving me with no telephone or internet. I run a business out of my home and this is killing my business. Customer service is useless and there is only one repair/installation technician who does this area and he doesn't answer calls from dispatch and doesn't do his job.

When I was ordering their $29.95/mo internet service, I was told that if I had a compatible router, I would not need to pay for theirs. I had the same make router but a better model. Their router was never installed but I'm being charged $10/mo for it. This was a lie and customer service didn't care at all. Keep away from these crooks.

After leaving Frontier today I will not use them nor recommend them in the future. When you leave a company and disconnect you should not be required to pay a disconnect fee when you aren't in a contract but are month to month with them. To have them pay out the remaining weeks of their billing cycle when they can't use the product is not acceptable. Customer Service: 0. Tech Support: 0.

Updated on 07/30/2019: I finally was able to talk to a technician doing the repairs on Monday of this week. Service still not restored after 1 month. They told me as they left Mon. that they will not be back until Thurs. A very poor effort is being made to restore our service. I see no concern from Frontier about their customers.

If I could have rated no stars...I would have. :( They took forever installing my service back in Feb 2019, have the cable cord that was supposed to be buried in the ground. The worker never came back out to bury it. I called about the situation and ended up having my internet switched without my permission. I called over 3 times and each time I was hung up on!!! I hate a switched and will be cancelling my service asap!!!!

We sold our house and moved out on the 19th. I called on the 20th to cancel service and I was told our new billing cycle began on the 20th so I would be charged for the whole month. Also, there is a $9.99 processing fee. Also, an early termination fee. Don't recall ever agreeing to a two-year term. We have been with them for 18 months. When I asked to speak to a supervisor, I was told: "I'm the account manager". Would not allow me to speak to the supervisor.

I have had countless problems with Frontier & the worst part is customer service trying to resolve ANYTHING! Most recently, I can't even pay my bill despite trying! I log in and no account is linked. I can't link an account. I try to chat service, I wait 40 minutes to get a person to chat, it disconnects, no help. I call customer service, she confirms no account connected... I say yes, that's the issue. She says it's been a problem for a few days. I reply, I have tried over a month and the bill is now overdue.

Signed up on 7/1/19 for $54 a month and was promised $100 gift card and Amazon Prime free for a year. Had to wait 9 days for a technician to come set it up... After set up I found out Amazon Prime did not come free. Then I received a call from their sales team, a week after the service was finally set up and working, that I could upgrade for FREE to faster service. That was not true either, my bill increased and when I called in about this, they completely shut off my original internet service, leaving me with nothing. They said they would come back out for 10 days to re-setup the service but the faster internet I was promised for FREE (which wasn't) was not even available in my neighborhood!

When we first signed up with Frontier, they promised a fast speed of internet, but in reality, we couldn't even download a movie onto a device because the wifi speed was so slow. During the short time we were a customer of Frontier, I was verbally given my account number by a customer service person over the phone. When I set up a user name and password for said account number, I found out that I had complete access to someone else's account. I called Frontier to inform them of this error, and they gave me my correct account number and didn't seem very concerned that they had given me access to another customer's account. I was only a customer of Frontier for about 6 months before I cancelled and signed up with their competition, who was able to provide much much much faster wifi speeds.

I have photos that I’ve taken of the upload speed on my PS4 being 17.5 kbps and my download speed being 332.9 kbps! KBPS! No joke. We pay almost 80.00$ a month for high speed internet through Frontier. My husband and I have both called to address this issue. We’ve had customer service say, “hmm” and tell us to check the speed on a website they recommend while we’re on the phone. Then when we’ve reported it’s abysmal... It’s just more “hmmm” or “not sure why it’s like that”. Or you just wait on hold and get hung up on. There are daily outages. A few months ago they shut us off over being 7.00$ short on a bill! We’ve been Frontier customers for 10 years! Living in a rural area forces some people to use their awful service. We live in central Indiana. If I could give Frontier 0 stars I would! Please avoid this service provider if you can help it.

We had been loyal Verizon customers with any issue or concern addressed immediately and resolved. Frontier took over Verizon internet and home phone services and the drama began. I have a log of all the phone calls to Frontier regarding excessive charges for basic cable/internet/home phone service over $165 monthly.

My wife and I just moved to Spencer WV from Maine, so I set up the installation of Frontier Internet and Phone in advance. The idea was to be hooked up a day or two after we arrived. They gave us a window of 9am to 1pm. We waited the entire time and they didn't show. When I called, they said the tech was there, but no one was home (not true)! So they never admitted it was their mistake and scheduled us EIGHT DAYS LATER! Here we are in a remote area of WV with no phone (cellphones don't work), no internet and worries about safety.

Customer service you say? It’s non existent. Our internet service has been abysmal for two years, and we have had numerous techs in our home and up and down the street to no avail. Our router blinks off at least 25 times a day and my wife and I work out of the house, and trouble free internet is important. When calling customer service, the wait time is long enough to fall asleep. Two days ago my wife was on hold for over an hour, and finally a rep from another country had all kinds of excuses. At one point putting us on hold to research something and assured that she will be back, explaining to “stay on the line". We kept the line open only to be disconnected after 5 minutes with no return call. (She asked for our number in case she needed to call back!) This company just needs to go out of business.

This company is hands down the worst I've ever experienced. This company was supposed to back date my service in May. I had to call 7 times to check the status. Called this week and experienced rude inexperienced representatives and a supervisor who tried to over talk me. Her name was Jenice. Each agent tried to over talk me and finally I received an team lead that sounded like she knew what she was doing and was helpful after I had been transferred several times and on the phone for 5 hours off and on (no exaggeration). You would think that a company would pride themselves on customer service. Not this one. I'm looking into other options in my area. So disappointed. And I will continue to report them based on this experience.

After 4 months of intermittent service and 15 hours on the phone with Frontier, I gave up. Our internet would drop out at least 3 times an hour. I tried to have them fix it at on least 8 different occasions. The last one, I couldn't stay connected on the phone due to no wifi. My call was dropped twice and even though I asked them to call back if the call gets dropped (due to poor wifi), I never received a phone call back. To add insult to injury, when I canceled the service since I didn't really have service, I was told I would have to pay for services through the rest of the month AND I would be charged a disconnect fee.

Do not do it! It will be a complete utterly waste of your time and money!! I called Frontier to purchase internet through them. We ordered internet (the fastest speed in our location -- 18 Mbps) and it was supposed to be installed on Friday, in three days. The order process went smoothly and fine. Then I get a call from their customer service department later telling me that the internet service I purchased is not available at my location and that the only thing they were able to offer me was 3 Mbps. WHAT???!! The lowest package they have on their website is 6 Mbps. I was immediately irritated because they had already ran the credit report and the order had already been received and processed. I told them that I no longer want this service and to cancel the order.

Was told installation would be done between 9 and noon on Saturday, No show. Called CS and was told “He’s running late”. Was told Sunday morning that a tech would be here by noon. Another no show. Called Sunday evening to CS and was told “The customer service person lied to you. Tech in your area doesn’t work on Sunday.” Set another appt for Monday morning taking a day off work to be here. CS said they would put “Priority” on the installation and tech should arrive by 8. It’s 9am and nothing. I seriously think I made a BIG mistake. No shows and lying reps - what a way to introduce themselves to new customers. On a 0-10 scale, they are a big, fat zero!

What a horrible experience. They will tell you anything to sign up for their two year contract. Any company that wants you to sign a 2 year contract is not a company to values customer service. They get you to lock you up in an agreement because they how how horrible they are and they can't keep you once you experience how they do business. I've been waiting for two days at home waiting for their service guy to show up. They changed my appointment three times already and they keep me waiting at home for their guy to show up. They lied about having a spot available before I gave my SS # and signed me up for two years. After calling CS several times, nothing gets resolved. Horrible, deceiving and careless company. STAY AWAY!!!!

Frontier plays games with the speed packages on streets. They do this so they don't have to upgrade their system. I'm stuck on the 12/1 speed. I have been trying to upgrade my speeds for a couple months. I get the lies. It's just a way to keep one house at low speed and up next house high speeds. When that does not work toward evening internet slows down on the street. My next door neighbor was able to get the service with the 25/3 speed. No problem. I'm close to the hub. This is a skip trick. One house get the speeds. Frontier Communications is top worse internet company.

I have had Frontier ATT for a supplier since they took over in 2011 from Verizon. Admitting that, also admits my stupidity for staying with them this long. Verizon bill was $36 per month; when Frontier took over the bill went to $73 per month. Since that time the bill has risen steadily to $140 per month which I paid for a while with occasional calls which did some good for a short period of time, but settled about $116 per month.

Updated on 09/17/2019: Approximately every 2 months my speed caps go down to about half of what I pay for. Each time I contact they expect me to go through a list of things to check, which are all tactics to delay addressing the problem or to blame it on me. They want you to connect to the router with an ethernet cable (it might be the wireless connection or distance from router - even though my computer is always in the same spot), they want to know the model of the router (it might be the router model or age - even though mine is new), they want to know if other devices are running off the internet (they might be using some of the bandwidth - even though I dont have any other machines or devices running after it).

After being on hold 38 minutes, and being transferred from Doug to Kevin to Doug, WHO SOUNDED BORED AND AS THOUGH I CREATED THIS PROBLEM JUST TO VEX HIM. Terrible customer service. We had service on July 1st when ALL our phone lines for the business were out. Apparently this repair was overlooked at that time by Frontier. Now, less than 2 weeks, here we go again with their service department. We need to change providers.

I highly recommend NOT getting Frontier for your internet & TV service. We've gotten nothing but lies since day one. Called to get service explaining to them we needed good quality internet & TV and was told no problem. After having the service for a few weeks the internet stinks. Called to complain and then are told they only guarantee internet when connected directly through ethernet. Also was told at the time of signing up that we'd receive a $100 gift card after paying our first two bills only to now find out that you have to be with them 90 days. Called customer service tonight & was on hold for over 15 minutes to only be hung up on at 7:59 p.m. instead of clearing their call queue the correct way by actually talking to their customer. This company apparently only cares about getting money & not providing quality customer service or products.

Our internet stopped working in the morning, we called and were told there was an outage in our area per their recorded message of Frontier technical support, and had to leave our phone numbers for their text message to confirm when issue was fixed, but we had never received messages. We couldn't reach the technical support dept directly at all because they simply disconnected the call after their recorded message was played. We ended up calling customer service dept and the person answered the call simply said she was going to transfer me to technical support without letting me finish the explanation, but instead I was actually transferred to retention dept. Maybe they thought I was on my way out and tried to save my account? I explained to the retention rep the whole situation and my frustration she sounded very comforting and said she found no outage in my area and would definitely find help for me.

I've been paying for VOIP line for 5 years that I never used, I have my bill set to auto pay and never looked at it. I asked for a refund and they said no, it was on my bill so I can't have a refund. I never once used the service and I'd like a refund. $1500 for a service I never once used.

I should have read the reviews before ordering their service. Trying to disconnect is worse than trying to deal with customer service after ordering their service. My disconnect bill is more than my monthly bill. They hooked up the service but I suppose to unhook and ship it back to them. Are you kidding me???? I will leave it outside my door and they pick it up or not. I told some of my friends about Frontier and they ordered it so now I will let them know about the service to disconnect. This is BAD BAD BAD service. BEWARE!!!!

I ordered Frontier Internet and phone. They scheduled my installation for today July 6th, 2019. For five days I receive daily texts confirming my installation appointment for today. I received a text today saying that my installation has to be moved to July 10th. I called customer service and they told me that when I made the order last week, their representative FORGOT to schedule a technician. And the representative today had the audacity to give me an attitude when I told him that was not my fault. This is not the way to start a relationship with a new customer. Very disappointing!

https://frontier.com/snowbirds_01 is a lie. Frontier doesn't honor their claims of "monthly fees suspended." I requested this service, for a vacation hold, yet was billed anyway, regardless of the ad I provided them. This ad constitutes false advertising.

A company who openly lies to you should be investigated. Worst customer service I ever seen. What a joke! Keep being told someone is coming and they never show. Then tech support cant seem to find any ticket info. They have a monopoly in my area and should be looked into by the Better Business Bureau.

Service purchased for work use. Unfortunately the apartment I live in only offers this and a much slower competitor. Required me to pay for an install fee just to tell the installer I don't want them touching my equipment and will not remove a 10$/month fee for a modem that I don't want. They claim it's not part of the monthly billing and an add on but are unwilling to remove it from the account. Please be aware that what ever monthly plan you take you will be required to pay for their useless modem/router gateway equipment even if you own one.

I called Frontier customer service on 7/2/2019 and Kimberly answered my call. I advised my 91 year old Grandpa who lives alone and has COPD (HE never smoked), heart and kidney failure and plus knee replacement. She told me the soonest a tech would be available is 7/11/2019. He has been a customer since 1952. Kimberly advised she was going to have it medically elevated due to circumstances but SERIOUSLY A WEEK AND 2 DAYS before a tech can come. I called back 7/3/2019 and spoke with Jessica. Who advised Kimberly had not done what she said she would. Jessica, was able to get the escalation through, we shall see if a tech shows on 7/5/2019. PS He pays his bill in full every month.

Why is it so hard to talk to someone? I just need notifications on planned maintenance in the area so that our business can accommodate for their horrible service. Every time I try and contact support, it takes upwards of two hours, and not only that, but the representatives are dumber than a sack of rocks when it comes to understanding your problem.

HOW does Frontier (ports) take my business phone number/line WITHOUT authorization? How does this happen? AND Spectrum had to fight with them for 7 days to get it back. My business lost thousands of $$$ because of this. BUT, NO ONE at Frontier has any record of this and has no answer of why this and HOW this happened!!!! How is this even possible?? Fraud? Sabotage? Liars???

I switched to Frontier last summer and was offered a package that had free HBO for a year. I realized after the first 3 months were over, that I was being charged for HBO and called. Frontier acknowledged the incident and removed the charges. This happened again every single month until I canceled in June. I could not begin to count how many times I have called or chatted with these people. Each time they admit that my promotion was free HBO for a year and somehow my package was removed after 3 months. They admit that.

Y'all **. You are the worst cable company out there. Your cable sucks and your wifi is a joke just like the company. I recommend that nobody use Frontier Communications EVER AGAIN! Y'all need to just shut this company down indefinitely. Tech support is pathetic. They don't know what they're talking about. They can't help you and they are rude and unprofessional. I hate y'all. You guys are pathetic. Your ratings say it all. YOU SUCK!!

I have been a Frontier DSL customer since the switch from Verizon. My only other option for internet service is satellite in my condo complex which does not work for online gaming due to the high ping so I am unfortunately stuck with Frontier until I sell my home and move. Their DSL works great when it is working. When it is not working, dealing with customer support is a nightmare. During my last outage, I left work early twice to meet a technician and both times the technician did not show up and the issue appeared to resolve itself since no one contacted me to tell me they fixed it or figured out what the problem was.

Frontier installed FOS 200/200 on the furthest wall in the garage. We noticed no service in some areas while other areas had minimal performance. Frontier recommended an expander at our expense. Not worth zero stars!

I tried to order local channels only which is listed on their website. The company denies that they do local channels only but the technician I spoke with said that he always installs local channels only. The local channels are listed at $25 and they are un-encrypted so you do not need to rent their boxes in order to receive those channels. I explained it to them upfront so they stop pushing their stupid bundle scams. I was disconnected from the phone call and I called back.

I have not had a reliable internet speed or connection since installation. The install technician put the router in my garage. I called to get a technician to come to my house to either move my router or install extenders. I was informed they guarantee the Cable connection not the Wifi. I was told that I would have to pay to have the router moved when the install technician didn't do what he was paid to do. I am under a contract and now they want to charge me to cancel due to not having internet wifi connection and they will not come out to my house to troubleshoot further. I left Spectrum and that was the biggest mistake. Frontier has horrible customer service, support, and technical assistance.

Cancelled my service and they charged me $9.99 processing fee. I absolutely made the right decision in cancelling. I was a loyal customer for over 10 tens. Ridiculous charge. I will NEVER go back to them.

Had been a Verizon FIOS customer for 10 years before Frontier took over and had never had a problem. Shortly after converting me to paperless billing, Frontier began bumping up my bill but without increasing service. Less than one week after finally negotiating a reduction in billing and agreeing to a one-year contract with an early termination fee, we had a total service outage. We’re not located in a rural area, but in a suburban area with plenty of easily accessible infrastructure - restoring service shouldn’t have been a challenge. I also work from home quite often and actually need my Internet connection to be operational with minimal downtime. Tech support said that the soonest they could dispatch a tech was ten days, which then got bumped to twelve days! Seriously?

One day I lost service. I called for a technician to come out and was told it would be 3 weeks before they could get anyone out to my home!! Three weeks without internet or TV! So I canceled my service and was 5 days into the billing cycle. They charged me for an entire month of service even though I had NO service to my home and they couldn’t get out to fix it! And the icing on the cake... They tried charging me $9.99 to disconnect the service, too!! I called to discuss my bill and they said a supervisor would call me back - no one did. I called the very next day again and they left me on hold for 2 1/2 hours after I asked to speak to a supervisor - then hung up on me!!! If you value your time and your money DO NOT CHOOSE this company. You get what you pay for - pay for someone else! I am currently in the process of filing a complaint with the Better Business Bureau.

BAD INTERNET SERVICE, ALL THEY LOOK IS FOR YOUR MONEY. I was promise to get better internet service than what I already had, but it turn to be worst. I cancel right away. Frontier now is charging me 160 dollars for less than a week of service.

Inadequate service and support. I was waiting on the phone to talk to a rep and spent almost ONE hour waiting for someone to answer and no one picked up my call. I then tried a different number and the same thing happened. It seems that they only have one rep answering calls. Bye, bye.

Frontier Communications charges customers a full billing cycle regardless of cancellations. They also charge an even more unfair "$9.99 disconnect charge" to get more of your money on the way out. I have had Frontier internet before and never had this problem. It is a new policy. I was not made aware of this new policy when I called to cancel our service the day AFTER our next billing cycle started. Frontier is charging customers for a full billing cycle when service is disconnected. I do not have a contract with Frontier. I pay for internet services used MONTH TO MONTH. I do not owe Frontier money for services that are cancelled and no longer provided by Frontier.

The FIOS internet that Frontier inherited from Verizon goes down every time there is a strong storm and it requires a service call to rest it. The last time it took 8 days to get a service guy to walk in and reset the system....5 minutes. The people on the phone need to be able to tell the customer how to do this.

I have been a customer for about 6 years. For the first 4/12, very happy. I have recently been losing service EVERY SINGLE DAY for anywhere from 3 to 6 hours. Now mind you I only have Apple TV and use WiFi only iPads for my granddaughters. The 1st time I called in they sent me a new box and when I called the tech to help me hook it up he didn’t know how and we “suddenly” got disconnected. It sat on my counter for weeks. I called and complained, I called and complained. I called and complained.

I called on a Monday to get equipment moved from one room to another. I was told someone would be at my home the next day between one and five. At 3 PM on the day of service I get an automated call saying someone would be at my home in 2 to 7 days. So I called Frontier. I was told that my service ticket didn’t exist. I made another one for Thursday of that week. I asked for a shorter window of time since this was my second attempt to schedule the appointment. The person on the line agreed and I got a text confirming that a technician would be at my home on Thursday between 10 and 11 AM.

I was one of those customers years ago that found myself using Frontier communications when Verizon sold this part of their business. It was terrible service then and continues to be so. I dropped them 2 years ago because in the evenings and weekends there was “too many people using it” according to Frontier help line and so we just had to live with it until they upgraded. So thinking “why pay for a service that you can’t use”, I dropped them. 2 years later I’m trying them again. In the 6 months that I’ve been paying them for service, maybe 2 months have been trouble free. Awful. They haven’t upgraded anything for better service.

We had a storm knock out our power about 3 months ago, once the power returned our WiFi, cable, and landline wouldn’t work. I spoke with a Frontier technician and was told it would be close to 2 weeks before someone could come out to repair. So 2 weeks with absolutely no phone/cable/& internet! Finally a technician came out and repaired the “problem”. A week later everything went down again and again it would be another almost 2 weeks before a technician could come out. Fast forward to now, over the past 3 months we have had less than a month of service total. We’ve had 2 splicers “fixed” in the attic, our router replaced, the main power box replaced and all 5 dvr boxes replaced and then upgraded to Quantum (which took them 4 days to change for service upgrade)!

Frontier is HORRIBLE. My service never worked, the tech online couldn't fix it, they were supposed to send a service technician out and they never showed. I called to cancel service and asked where to send my equipment back and the female representative said that they didn't take equipment back, that it wasn't their policy... I was astounded! I said, "Are you kidding me?" She said, "No, just throw it out, keep it or sell it...." I kept it for about a month just in case, but never heard anything else, so I threw it out.

The business owner of this FRONTIER COMMUNICATIONS of TEXAS VOIP 903-345-1051 WILL NOT STOP CALLING ME, They started calling me at 8 AM on 6/19/2019 and every hour since. When I answered they don't say anything. I did a reverse call and they say they are some sort of medicare help. I've reported them to the FCC. I'm not the only person they call, there are hundreds.

I had Frontier service at my prior house. A few months ago I called to transfer my service. They told me my monthly payment would actually go down. My service ended in my old home one day and started in my new home the next. Instead of transferring my service, they started a new bill. They charged me for the same time period at both places despite having service only at one. They also added fees to my new bill for a "non list service" for my phone number. Funny part is - I don't have a phone! When I complained, they said they could not remove the fees and could not honor the price I was quoted.

In my area, Frontier is the only choice for internet. I've been a customer for 14 years. I've gotten used to the slow "high speed internet" - I'm told it's because I live too far from the hub. What I cannot get used to is the lack of customer service/no sense of urgency. Here's my current issue: We had a Frontier outage, and I received a text, notifying me of the outage. 3 hours later I received a text that service had been restored...except it actually had not.

This internet provider is garbage - poor connection speed, expensive, frequent price increases and difficult to cancel. Big waste of time having to call and deal with them. Stay away if at all possible.

In order to begin internet service had to agree for them to do a "soft" credit check (which is standard for utilities and does not impact your credit score) -- however, just looked at my credit report. Frontier ran a HARD inquiry, despite the fact that the call was recorded. FRONTIER IS NOT TRUSTWORTHY. Additionally, the House Resolution H.R. 235 Permanent Internet Tax Freedom Act placed a permanent ban on ban on state and local taxation of internet access, yet Frontier proudly lists state and local taxes on my bill each month. When I contacted them and pointed this out, they sent me a form to fill out *every single month* to dispute the tax? Who cares if they have fast internet or not? FRONTIER IS NOT TRUSTWORTHY.

Updated on 07/16/2019: I was contacted by Frontier (retention department, I assume) and was promised that the issues that had plagued my order had been resolved and that the router would be received within 3-5 business days. This was on Friday, 7/5. It is now 7/16. I got a bill of $106.34 for service starting 7/8 but have still not received either a router or service. Worse, when I called today to cancel the service and close the account, I was told they couldn't just do that without researching to find an adequate reason for disputing the charge. I have spent hours since early May trying to get simple wifi service with Frontier. Please be warned. I went to T-Mobile and activated an old phone to use as a hotspot. Problem solved.

I own Frontier stock, so I decided to use Frontier as my web-service provider. I want the company to do well—so my dividends will increase—but I also want to see these sons-of-jerks fail, because I’m an unhappy customer. I begrudgingly prefer to tell you the truth about the service, rather than pump them and my pocketbook up.

As a former Frontier customer, I was very dissatisfied with the service and cancelled about ten years ago. Occasionally speeds would approach the then-advertised ~3Mbps rate, but typically slowed to ~500kbps. I tried to upgrade by adding costly services that I could not easily have removed from my bill. I now have three cell phones and a wireless (radio) internet service that consistently provides ~500kbps, and pay less than half what I paid for the Frontier landline with internet DSL annually.

I signed up for their Triple Play deal and wanted to keep my existing home phone number. Installation Technician did not do that and said I would have to call to port my number. He gave me a new number. So I call a day later to get my existing old number ported. They ported it a few days later but had to have a technician come to my house to do something with the port. Everything was fine.

Our business decided to switch over to Frontier for our phone service from Comcast. I called Frontier to create an order and port our business phone and fax lines. I asked if our phone line would be down and was told no, or only for a few minutes while their tech was here installing our service. There was an appt set for 06/10. Frontier cancelled the appointment and rescheduled for 06/13. On 06/12 our business line went down, when customers tried to call us they received a recording that our phone number was no longer in service (VERY VERY bad for our business). Using my cell phone I called Frontier, they had ported our phone and fax line (the day before they were scheduled to come out and connect our service!). After an hour on the phone with Frontier they were able to forward our business phone line to my cell phone.

A rep came into our neighborhood soliciting for Frontier. He quoted one price and then, when the bill arrived, it was $35.00 more than he quoted. I called customer service and accidentally pressed the incorrect prompt. I apologized to the rep the moment he answered for pushing the wrong #. I thought he might just transfer me to the correct dept. but he began shouting and telling me what prompt I should have pushed. I finally terminated the call, but he called back and continued shouting. I again terminated the call.

First of all, I am being made to give one star review here folks and we all know zero is best! Shame on Frontier. I have been a loyal customer since way back when. Today I found out I have been billed for 3 box-tops for only one tv. When I asked to have my money returned I was told I was only entitled to 3 months? What? And, not to mention when I removed pay channels my bill increased each month, please explain that? I was given their “loyal” rate as I was told and my bill is still over $200/month for so-so internet, phone and BASIC television channels all the while I continually need to re-boot the box for TV? Again, shame on you Frontier! Switching is LONG OVERDUE for me!

As my cable TV monthly statement kept on going higher from another company, I signed and trusted Frontier they would give a good service for a better rate. For two years I had nothing but trouble with service as it went down every single day. Calling Frontier to reconnect was a disaster; on-hold forever, service will go down in the middle and taping halfway because of the same. After cancelling the contract and returning two receivers with their remote control, they had the unethical and unprofessional decision to send me to a collection agency. Shame on these people. Scoundrel is a very nice thing to say about Frontier. I will look in a dictionary for a more derogatory word I can use online. DO NOT TRUST THIS COMPANY!

Frontier communications as a whole provides a good at home service. Where they have lost their touch is within their customer service departments. I lost my mom unexpectedly this year. I had her service turned off a week after her billing cycle. I contacted their customer service to see if they would be willing to waive the entire bill. They were billing my mom for the full month even though I had her service cut off only a week into the cycle.

I learned today that Frontier Communications charges early termination fees to people that have been with them over 17 years! In 2013 one phone line was dropped. Absolutely nothing else was changed. That resulted in a new "contract" that renewed every two years automatically. No matter when I want to terminate service it would result in an early termination fee. How is that even legal?

I signed up for service the last week of March and was told they would be there following week to install. No call no show. When I called they said engineering prob and they would call. Fast forward to today 6/11/19 I was told there is no record of order even though I gave them order # and have account that states order in progress. They could provide no local # to talk to anyone... Worst experience with company ever!!

If I could give them ZERO stars, I would. After numerous problems with the install and the service itself, I decided it wasn't worth the hassle and called to cancel my service and after I was given the runaround for nearly an hour, I finally was able to connect with a supervisor named "Vern" and he was super nice. He gave me a confirmation number and told me that shipping labels to return the equipment were in the mail. This was May 20th (nearly a month ago).

Did get a refund of 100.00 dollars. They did try to resolve the problem. But to me it wasn't completely right.

When I ported our landline number to another provider Frontier promptly disconnected not only the landline but internet service as well without so much as an email, text or any notification. We have been on time paying customers for 20 years. After we initialized (we thought) a new account with internet service only, we had to start over with every customer service person we talked to. CS staff were either clueless, rude or both. Since you never talk to the same CS rep twice, you have to explain the situation from scratch every time. It would appear that CS reps don't all have access to the info they need to help customers or they just make stuff up on the fly. Not sure which it is but the most of the company seems pretty inept and clueless. I dread calling Frontier for anything. Not sure how they stay in business. Lynnwood, WA

I live in DFW metroplex. I have had frontier Fios for > 2 years now. Internet connection is good when it’s working. My internet service went down yesterday (5/7/2019), called the customer service, was given a wait time of 5 day before someone would come for a diagnostic check. They said they are understaffed and are unable to send someone sooner, and also they give priorities to business’s accounts and not residential customers. They would try to get some one to come to my house sooner but would not guarantee the service. In this day and age in the US, a internet service provider company feels that’s it ok and acceptable to not have internet connection for 5 days. To me, it is totally unacceptable. Please know what you are getting yourself into and stay away if you have other options!!

I made the mistake of becoming a Frontier Communications customer 12/2018. I had just planned on getting internet but they offered me landline services for 10$ more per month which I agreed to. 1st problem my guy never showed up to install, somehow my appointment was cancelled and I was not notified, so it was rescheduled for 3 weeks later was the soonest opening. My family qualifies for the lifeline program, I requested the application several times per month which I hadn’t received by 4/2019 so I decided to terminate their services. I paid my balance in full on 4/16/2018 (billing cycle was through 4/17) and had them shut my services off. My payment was cancelled without my knowledge which is brought to my attention on 4/27 when I realize have too much money in my checking account.

I recently signed up for frontier internet. I was told a tech would come out between specific times to come set it up. Thirty minutes before the end I called from tier asking them why I have been getting notifications saying they are working on my internet when nobody has even rang my doorbell. They said that the worker called me multiple times (not true) and that I did not answer. I made sure they had the correct phone number which they did. They got into contact with the guy who said he couldn't get access into the apartment complex. All he needed to do was go to the call box and enter my apartment number to be buzzed in. He didn't bother calling me when he decided using a call box was too hard for him.

The worst customer service I have ever experienced from any business. Long wait on phone. Hard to change service. This business was unable to supply a return label as promised. This company is going to go bankrupt unless they get their act together.

I cancelled my service over a year and half ago. I was told I would billed $10 account closing charge. I was surprised that they billed and charged my credit card a month's worth of service. When I got thru to customer service after being on the phone over an hour, I was told that I would get gift cards in 90 days to account for a refund. That is nuts! I am not here to fund your company. I immediately called my credit card company and explained. They sent the charge back to Frontier. Now they sent my account to collects even when I owe them $10. Do not get this service.

Two hours minimum each time we need to call and talk to a technician or supervisor. We experienced one of our longer...couple of days, outages (of many, including ones that just throw you off and you need to reconnect) on May 6 2019. After unsuccessful troubleshooting for over 2 hours over the phone with a Tech we waited another 2 days for someone to come out. He never diagnosed where the problem and reconnected all of our devices. Unbeknownst to us we received a $85 charge. When I called billing I was given the run around and was on hold for over 2 hours waiting to speak to a supervisor. Finally hung up after 2 hours and called on another phone line, I have been on hold for 25 min and counting. They do not empower their employees to credit your bill and will not allow you access to a supervisor. Their service in remote areas is terrible and they simply do not care. Now that they are not the only game in town we will be switching.

Someone from the company reached out to me, thankfully. She was very communicative and kept in contact with me until the issue was resolved. I thank her kindly for her service, assurance and kindness.

This is our third day of our ENTIRE COMMUNITY not having the ability to dial out or receive calls, except locally with one another. They gave me an "appointment time" five days from now, despite my explaining that this is not an individual problem. In my 60 year history in this community, we have never had worst service than when Frontier took over and became our only carrier option. I'm not even sure we can call 911 if needed. Frontier is accurately rated an F by the Better Business Bureau.

All my dealings with this company’s customer service reps has been extremely time consuming and have received extremely poor service. I am writing this review while on hold for literally 29 minutes at this point trying to cancel my service. They are acting confused about how to go about canceling service and I am the first person to request this.

I have been on hold now for 40 minutes waiting to talk to someone for the fourth time in the hopes that my phone service will be repaired. I have been promised two service calls. Thus far no one showed up for either. The really bad news is this is one of the best experiences I've had with Frontier. My wife is required to have a landline for work or we would have dumped them long ago. They constantly lose our payments and now tell me that the home phone line I have had since 1991 is a business. RUN AWAY, RUN AWAY Screaming!!!!

First, an account manager named Ali knocked on my door and offered the service and it was a perfect time because I was thinking of switching to a different provider because my internet and tv provider was charging a lot. I heard of Fios Frontier and looked up their reviews and it was bad that's why I was skeptical to switch to them until Ali came and assured me that as an account manager, he will take care of my concerns and I didn't have to call customer service. He told me that if I would choose to be on a 2 year contract, the cancellation fee is $100 but I will get a visa card of $100 so it would cover the cancellation fee just in case. I will also be on a price freeze which means my promotional offer will be locked in even until the 2 year period.

They took my order and convince that everything is lined up and the service will be available within planned date. On planned date technician arrived and told there is no fiber optics and need to be installed before he should have arrived. Since then it's back and forth between technician and customer support and wasting my time from 3 weeks with no ETA provided. Ridiculous support with no sincere apology of messing it up. I have used them for 6 years with my last house and this is the kind of loyalty service I get from them. They literally don't care and don't candidly explain what and when it will be done. Worst customer support company I have ever to deal with. Stay away from them and go with other provider like Comcast.

After having consistent trouble with our internet we finally had a customer service experience that pushed the standard lower than ever. While on the phone (after waiting 60 minutes) I was asked for my account information. I was told that my information was not on file. I was then asked if I “knew the answers to my security questions”. I said yes. I was asked what the “answer” was. I said “could you ask me the security question?” as I’m sure I knew the answers to whatever the question was. I was then hung up on and my intermittent internet went away all together. After 60 minutes of waiting and being told that there was no information on file for me (I pay a bill monthly) I was hung up on. Luckily you can cancel your service MUCH easier than you can get HELP to keep your service by going through the automated steps on the phone.

Worked great for 2 years and then the tech support all said something different was wrong. When I tried to cancel with and I had a $67 charge on my account, they billed me for 2 more cycles and charged another 9.99 and then threatened to charge me $100 if they did not get their modem back when I was not even connected for 3 months. The company is crooked. The tech who came to my home said "FRONTIER DOES NOT GUARANTEE SERVICE". So they basically steal your money. I am a disabled veteran who was trying to go back to school online and it dropped my grades and aggravated my disability.

Frontier Communications could not take a vacation hold off a home phone landline for some reason. Each time I called their representative promised service would be resumed within 24 hours. We called every other day, or so, for 2 weeks. Not one callback from them to update us on when the service would be active, just no phone. I explained several times that, often, my 91 yo father was there alone and that he carried the phone with home in case he fell or needed help, it made no difference.

I have been a customer for years for internet. Unfortunately it is the only service available. I called to inquire about adding a 2nd DSL line for another building. I pay $41 a month for DSL internet for one line. I constantly get mailers and emails about how you can sign up as a new customer for $27. I called to inquire and was told only new customer can get the lifetime better rate. I asked what if I cancelled and re-enlisted? I was then accused of this 'Fraud' and doing so was illegal and I could be prosecuted by Kayla in the retention Dept. That is absolutely absurd. It is their own policies that drive people to ask questions and I can cancel at any time and rejoin whenever I want. These predatory and aggressive business practices are a disgrace to everyone in the service industry. I can't wait to leave this terrible service.

Kept getting texts. My number telling me to expect a visit from a technician from noon to 5PM. Made sure someone was around. After 5 called customer support. Was told the order was "pending" and they either will show up late or reschedule. When I asked when I would know what was happening they told me they couldn't help me. When I asked if I could talk to the install department they said that dept doesn't talk directly to the customer! Later that same day tried to schedule a callback and the earliest available was 5 DAYS LATER! Went to the Chat function and it said that service was unavailable at this time. Wow!

Just wanted to pass on to anyone interested in getting Frontier FIOS about the terrible customer service I just received after talking to 2 reps and a supervisor. I am big on customer service and will pay extra in the end when I receive. We have been a long time customer of FIOS for a number of years. The TV and internet service have been having technical difficulties for the last year. They do not have CBS contract. Despite that has been going on for 2 years, technical issues with video, picture freezes periodically for a few seconds, and unreliable internet services, paying for 250mb/s. Getting around 90-100mb/s. We were paying over 200.00 per month and after a number of calls decided to look into Xfinity. We just switched to Xfinity a couple of days ago and are saving 70.00 per month, getting more channels, and higher internet speed.

I had bad pixilation on my cable, so I called to report it. The technician had to replace equipment on the outside of my house to convert from fiber to coax. Then my next bill had a charge of $39.99 for the order. This was not the first time I had to have a technician replace something, but the first time I ever had a charge show up on my bill. This is crazy.

How can I rate a company below zero stars? I had shut off my internet with them thinking I was relocating. It fell through. I called not even a month later to get it again. I asked for the same speed 25 mbps for 45 bucks or better. Almost 50 with tax and that included 10 for the modem router rental. I talked to a rep named Mike from the West Virginia call center. He said he could do it. He was pleasant, seemed to know what he was doing. My understanding was it would be 9.99 to turn on as I was going to do self-install which he said he would waive, 35 a month for 2 years no contract for 25 Mbps. No router fee as I wasn't going to order one.

Frontier what a joke, I canceled my internet service one day after billing cycle started, they are trying to make me pay for the whole month plus $9.95 cancellation fee. Your customer service sucks. Her name Michaela. ID number **. Trying to sell me stuff, and she is a racist. I told her she should it do it last week when I call, but today I need to cancel my service, talk to supervisor Haden ID number ** today I she 23rd. He said want it or not my service will be up until Jun 20th. My cancellation number is **. We are not paying for a bill that we do not owe. Period. Edit or delete this. · Reply · 15m. And their response is: I am sorry but there is a processing fee to cancel services and you would have to pay for the month as well. ^GKC in other words go ** yourself..

I have been with Frontier for close to 5 years. I started out paying 170 a month..and now 264 a month. This is almost my car payment... They would not back date anything due to their "promotions" and they keep referencing "new customer discount". I may be old fashioned but the loyalty she come from being a long term customer. Nothing is given to existing customers but hours on the phone trying to make sense of your bill. And agreeing to a contract over a phone call should be illegal. We should be provided with documentation.

I was Frontier customer for more than 10 years. Two weeks ago I ported my phone line to Ooma. Before I done it, I talked to Frontier representative and was told that it will be no interruption in service and my other services (internet and tv) will stay intact. I saved our chat session for my records. As soon as my phone was ported, all my services got disconnected and account closed. I called them and was told that I have to set up new account for tv and internet. I said ok as I needed internet. For 3 days we did not have internet, then I got an internet service but tv was never connected. In 2 days, I got tired from all discussions and chat with the company, I called and canceled all services. So in total I had internet for 2 days on new account and never had a TV. Today I got 196 dollars monthly bill for 2 services which I canceled including charges for delivered equipment and that was never shipped to me as already had it.

If I ran my business this way, I would be out of business. My father passed away in January of 2019 and we promptly cancelled the account. We were naive in thinking everything was taken care of, until we received a ridiculous invoice of $400+ dollars, now being "sent to collections". We had not once received an invoice between the cancellation data and the collections date. It took my husband and I hours on the phone to initially cancel, then repair from the incompetence that is Frontier.

I had service scheduled to install Frontier internet service in my new home. The allotted 4 hour window was 9 am till 1 pm. At 12:57 pm I finally received a text from the installer, "Would be there in approximately 30 minutes." That did not work. I had to go to work, so the installer ensured me that he would be there between 8:30 and 9:00 the following morning. I delayed going to work for the installer. At 10:00 I still haven’t seen or heard from the installer. I called Frontier and canceled the installation and new service.

When I first called to cancel/terminate our services I was given an order number and verbal confirmation that our services will be terminated 24 hours after that call.

Updated on 06/10/2019: Back in February I had internet service with Frontier Communications. One of my biggest mistakes. My internet service went down, and I practically pleaded with them to get someone out to my house to fix ASAP, otherwise I would lose money. It didn’t matter to them.... AS A RESULT I lost a few hundred dollars. Early in April I got a bill and spoke to a Frontier representative about it, who said as we spoke she was looking at my account and to disregard it. That I was all caught up. I, did as she said and a week or so later I get a bill from a collection agency. Demanding payment. I, have been back and forth with Frontier rep about this, saying they were going to resolve this, but have not. Now I get a call today from executive relations at Frontier.... ABSOLUTELY NO HELP. Looks like I need to further my complaint with the BBB.