Frontier Communications Reviews

Updated on 11/19/2018: I received a response to my post on ConsumersAffairs, their response displays their incompetence! If, they were to have read my post, they would see that twice during a chat on their website, I was asked for my account # and account information. It is totally amazing, that how this company a "Communication" company can't communicate.

For the past year we have been calling Frontier as they sold us a service that wasn't available in our area. They then said they could only refund $100 of the overcharged amount and would reduce our bill to the right amount. Over a year later, hours of phone calls, chats and waiting for managers to return our calls, we are still being overcharged and they are putting us through what can only be called the largest test of patience and run around in order to not reduce our bill or refund our money. How this company is in business is beyond me. Sadly they are the only service provider where we live so they can get away with it. There needs to be some regulation on this company and its unethical business practices.

I signed up for their 3 year guaranteed locked in promotional rate. Then the speed I was sold was never reached and they finally told me it actually wasn't available at my location. So I downgraded to the lower speed but they then started billing me $5/month more than what the higher speed cost even though the lower speed should have been charged $10 less! They continued over-billing me $15/month for months even after I called them over and over again and hearing promises to fix it - but it took months. I was even billed a $9/month late payments when I refused to pay their over-billing. Then after a year, they ended the promo rate and billed me the higher rate. After again contacting them many, many times getting different stories each time, they claimed I never signed up for a 3 year guaranteed rate and refused to honor their deal.

ON 10/23/18 my internet service fizzled out. Called Frontier 3 times that week and spent over half an hour each time with their techs who could not "ping" my computer. They made an appointment 12 days later for a tech to come to the house - 12 days! He came out and determined the problem is NOT in the modem or the house, but outside on the utility pole; and that a certain employee needed to be there to "splice" something in the wiring. That was on a Friday, so of course no work got done over the weekend.

1st day the service was on, phone not working. We had a tornado 2 months prior. They should had noticed this. I called told them box hanging off. They came and rewired it. Then in about March to May 2018 timeframe. I was billed more than I was told. I called and c.s. told me, "Oh we will put you back on basic not essential." I informed this c.s. cancel due to billing is jacking me around. (At first I ordered that but canceled it within a month.) Well my ex and I split. I assumed account closed since billing kept messing my bill up. 150 and more every month. Not autopay. They took it out ex card, without permission. Phone still on after me cancel 3rd time.

My house was vandalized. I was away for two months and people were in my house using my Frontier account. Frontier would not allow me to get my Internet up and working because that’s all the money I have right now even though I told him I’ll pay him in full next week. Hard case scenario five heart attacks, vandalized, senior citizen disabled. They said, "No paid the bill" and "Paul we won’t connect your Wi-Fi." They Suck.

They hooked my service up and left. The next day nothing worked? Line was bad. Waited more than a month before replacing line. They are charging me because service man said it was complete. I called several times to correct and just get they can't do anything. Now I have to start legal action. Worse company ever!!!

Bad experience. Frontier want to charge router then I buy in Craigslist. It's not good. Frontier said, "You must pay 5 more dollar". Frontier is not nice. I been like year with frontier. I good customer service.

I cancelled my service on June 11th as their service isn't available where I we moved. I was told I would need to continue to pay through the billing cycle, ending July 7th, which was fine. I sent their modem back to them on July 3rd. They are insisting I owe them $81.38 for the billing period of 07/07/18 through 08/06/18. I've called on 9 separate occasions. I have spent no less than 20 hours on the phone disputing this. I have been lied to. I have been disconnected. I have been transferred multiple times, then told the department I was transferred to couldn't help me, I needed to go back to customer service.

I have had this service for about 4 months now and it I literally the worst service ever! Not only has my cable and internet been interrupted due to their installers taking my fiber optic network. That left us without cable for a week then they did not want to credit me for the time I lost connection but when they finally did credit me they then again shut my internet and cable off over a 50$ bill that I was told I could pay on the 15th of this month. Now I'm soo over dealing with these issue with Frontier that I'm about ready to say no cable or internet anymore. Unfortunately the complex I live in only deals with Frontier and that means I can't go elsewhere. Worst company ever!

I started this journey 9 days ago when I called from my Canadian permanent home, explaining that I wanted internet service at my winter rental accommodations in Southern California. After spending a total of one hour in conversation with a couple gentlemen, I had a date set for the service person to visit the home in SoCal. This appointment was dependent upon my "Positive ID" form being properly notarized and then approved by Frontier's credit checking group. The form could ONLY be mailed to the SoCal address. I just checked the mail - it's not here. They also struggled to deal with my Canadian credit card number.

My father passed away yesterday and I came from out of state to pack up my 73 year old mom's things to have her come live with me. We called to cancel (we are not under contract) we've had this service for more than 7 years since it was Verizon. Our cycle ends on the 24th but the representative said that we can't cancel until the 30th (after the new cycle begins? Clearly to charge us another month). He didn't care about our situation and wouldn't send a recovery kit so we can send the modem back before we leave in two weeks. He just threatened to charge for the modem if we didn't send it back. COMPLETELY INSENSITIVE. We'll be leaving the modem here if we have to and file a consumer complaint the attorney general's office.

Well first of all I didn't read the reviews about the company so I called them and asked for a service. And oh boy how I regret that mistake. I order just internet and they tied me up with a bundle which contract. I was told I was going to pay $40 which the bill came up at $69 Plus. So when they came to install it they left the cable outside on the sidewalk the neighbor cut the cable off and I called them and I have to wait a whole week for them to show up. And to make a long story short in my humble opinion a company like that shouldn't be operating on in the United States. So I don't know how much are they going to charge me but I'm cancelling it anyways! I'm sorry I have to give this company a star. Because it doesn't deserve any.

I am extremely disappointed with Frontier and implore you to choose a different internet provider. I was paying what I thought was an outrageous amount for Comcast internet and was told by a neighbor that Frontier was much cheaper and reliable. As a veteran financially struggling to support my Family I need to save money wherever I can, but I need internet service for work purposes. Since July I have had nothing but problems with speed and reliability, had to replace the modem, and have had techs out on numerous occasions. I work for General Motors and I have actually lost more money and time than I have saved with Frontier service as I have repeatedly had to relocate to other locations with wi-fi access to work from.

Do not use this company. First ordered bundle package of tv and internet. Sale person assured me price of 110 a month with Showtime and Stars. Install goes ok except for installers use my ladders and does not put them back. Take stuff out of the attic and does not return. So get my first bill and it's 160.00. YES 40.00 more. They added on without my permission a extended protection plan of 14.99 a month. Plus there is a 9.99 delivery fee. Wait the tech is coming out to do the install and I have to pay 9.99 delivery fee. BS.

Subscribed to Frontier package deal for internet and telephone service in mid-Aug 2018. It took five service orders on their part to get installation completed. Customer Service does not have a clue about Engineering capabilities in given areas, so consumer winds up with lesser service and erroneous bills. Have spent innumerable hours on the phone with them; so-called free upgrades not available in area, but billed to consumer. It's unfathomable that they are in business.

I called about a 29.99 special they advertised, I found that I had to be put through a long sales talk to get there. Finally I set an appointment. They never showed up. I made another call and three days later, a technician shows up; a decent man. He did the install and left. About a week later I get another modem in the box. It is still as it was, I never opened it. I ended up writing a check for 71 dollars. My internet was so slow, downloads of kilobytes took a long time, I could not get anything done.

Hello everybody. I want to share my worst experience happen in my life till now with Frontier Communications. I wish I can give -ve review to company. Frontier guy came to my neighborhood and offering me internet service promotion. Marketing people didn't know about their internet feature how it work. He offer me 200/200 MBPS speed at rate of $50/month. After technician install speed was good but after few days speed is getting worst. Guy who came to home and sell this promotion to me never picked my call and message. Then after spoke with customer service that even more worst than any other provider. Everybody have same script - it's policy - but nobody wants to come out with solutions. This is was my super bad experience with Frontier Communications till my life. I have to pay bill that service which I didn't used. Please people be aware before dealing with this company.

Horrific business customer service - Frontier NEVER alerted me that they had been under billing my Northern Non Profit location. However the raise the amount due, without explanation or apology. They basically told me I was lucky that they were only changing the amount and not charging back payments. In addition, we had a PRICE FOR LIFE promotion - how does such an accident occur for nearly two years... sounds as if Frontier Communications are beginning to scrape for additional funds. Welcome to the age cable tv has tanked and simply purchasing internet services has created greed, lies, and outright thieves!

I was a Verizon customer when Frontier took over their customers in Southern California. I canceled my service on 10/17/18 one day after the monthly cut off. My service was disconnected on 10/18/18. I was told by a customer service rep. that my service would be prorated and I would be billed for one day of service. When my bill came I was billed for service from 10/16/18 thru 11/15/18 even though my service was disconnected on 10/18/18. Frontier is billing me for service they did not provide and will not prorate the charges. I called on three occasions to try to get the charges prorated but to no avail. I'm not sure that this is legal in California.

I scheduled an appt for new service installation. I was given a window from 8-noon for installation. I was very specific in my initial conversation that I work from home and have 2 teenage daughters and did not want to start service with Frontier if this was not possible. The rep assured me that the time and date were available. Today I waited at home for the entire window. The tech never showed up and never called.

This is in no way a helpful review, unless you never use Frontier in you entire life. I have had internet only with Frontier since September, and have already had to put in four separate work orders, because the internet keeps going down. On one, of the many scheduled repairs the I have put in, the technician was not even attached to the repair ticket, and all I was told was that was a mistake. I took off work all day, and the technician was to arrive between 11 am and 3 pm. I have had nothing, but problems from day one with Frontier. I really wonder how Frontier is still in business. There is no way I am the only one out there that has had problems with them like this. Just remember one thing here: you pay for what you get.

I had a very pleasant and helpful communications experience with Lianne - Frontier Social Media services and she was able to resolve my issue with them to my full satisfaction. I attempted to split invoice cost with Frontier, but they waived the entire dispute amount, which I'm very happy with.

Frontier is a Monopoly in Tualatin OR. I have had the service for over two weeks and there has NEVER been a day when the service was not interrupted many times. The same technician came three times and was unable to solve the problem. We got an appointment for today and late in the day I received a voice message saying that the appointment was going to be rescheduled for 5 days hence. What happened to competition? This company is the only provider for this area.

I ordered an internet+TV bundle from Frontier. DISH came out the next day and installed their part. Frontier came out a week later only to inform me that they could not provide me service, as I lived 2 miles too far away. When I talked to the Frontier sales department at initial set-up, I asked over and over if I could get their internet and was assured that I could definitely get it at my address. I called multiple times to Frontier and DISH to try and get some kind of internet, but neither would work with me, as my DISH was bundled with Frontier and Frontier due to piss poor communications could not give me internet. DISH has done what they can for me, but Frontier continues to pass the buck and provide crappy customer service! Avoid Frontier at ALL cost!

I have four business Frontier phone line with them last 5 years, and I don't know they are charge me an extra every month. Now I want to a great deal from Spectrum and I want port my number. They don't allow me to change it... Frontier wants $5000.00 if I terminate them... bad service ever I seen, also they said good speed from internet and it's not... so please don't buy it.

Our FIOS internet service did not initially change when Verizon Fios was sold to Frontier. However, one day I called to cancel the cable side of our service and was talked through a round about "discount", to keep cable. I was told this would be effective for a year, & it only lasted about 6 months. Internet/cable/land line was 179, and jumped up to 235 a month. I called after a year & again asked to drop cable. This time, there was no run around... everything appeared smooth sailing & our new bill was supposed to be "89" a month for land line & faster internet only (not including taxes, etc).

If you're looking for affordable, fast and reliable internet service you will be sadly disappointed with this provider. None of these are typical. Last time I tried to execute an online "speed test". The ping-test wouldn't even complete due to "time-outs". Purchased Frontier Communications DSL services ("fastest" available here). Have never even been close to the speeds afforded by my Verizon Cell Service "hotspot" feature... Multiple inquiries and troubleshooting sessions to address this issue with Frontier have only been a complete waste of time and left me completely frustrated. High Speed Internet Slower than 300 baud dial-up.

Phone service is terrible, and when there is a problem or issue you need to resolve, no one via a phone call can help - phone system says use website but website down and no one available to fix the problem until MONDAY. HORRIBLE company, HORRIBLE service!!!

After I was asked many questions, including what number to call back in case the call is dropped, the agent dropped the call and never bothered to call back. My query is about billing charges where the Frontier site is showing a bill that's issued on October 25 as payment is due on October 19!!! Please explain it to me.

Constant issues with the quality of service, and trying to cancel service is almost impossible. Their billing was off and they refuse to cancel my account when I asked. They only cancel at the end of a billing cycle making sure they get every dime they can out of you. Rude personnel and unwilling to work with a customer at any level even after sitting on hold for 20 minutes plus. I will never do business with this company for any service ever again.

Salesman talked me into changing to Frontier from Spectrum. I thought the deal was great, less money a month, higher internet speeds. Tech was supposed to show up between 8am and 12pm. Never showed. Never gave me a courtesy call to say he/she may arrive late... nothing. Saw that their customer service was going to be terrible even if he/she ever showed up. I cancelled them before they ever provided service. They suck.

I have had Frontier at my home in Tarpon Springs for over 5 years. They are untrustworthy and will overbill if given the chance. Long term contracts and issues with the speed of their services are just a couple of items you will encounter with this service. After years of not getting the speeds they promised, they put me on a plan that enhanced the speed package to get what the lesser package should have provided. Several months later, they jacked the rates and I didn’t catch for several months. When confronted, they did less than try to satisfy. They were not interested. If you are looking for a relationship company, don’t stop here. Frontier’s service is less than desirable. I’ve reached out to ask for help in every fashion. They are not trustworthy nor are they able to provide the service they promise. I have signed up with Spectrum Reach and am now receiving 6 times the speed at a less price with no contract. #frontierinternetsucks

After reading multiple reviews about Frontier Communications, I certainly should have reviewed them before getting service from this company. It has been nothing but a problem from the time I started until now. I have fought unsuccessfully for 5 months trying to get my bill straight for service I never received and like others, I get put on hold, can't ever get a supervisor, told by CSRs that my issue was with a different department and kept getting transferred to another agent. Never was able to resolve my billing issues and they forwarded my bill to a collection agency, who you can't deal with, as all they want is full payment and that's not happening... so we'll see how much damage it does to my credit score... I'm 70 years old, what do I care anymore!!! Word to the wise, DON'T DO BUSINESS WITH FRONTIER COMMUNICATIONS!

This is totally unacceptable! I was told that I'm on the “escalation list” and that they will have someone come to my home if they “have time to squeeze it in to their schedule”. I have had past incidents with Frontier in which a technician came to my house and he tinkered with my garage Fios box and stated that he did not know what to do and then I had to wait several days later for another tech to pop up and they demand that I meet him so that he can work on my ticket. This is getting to be ridiculous! My bill is current and I now have no internet services, no television service and no phone service. My entire home relies on your services. I have a business in which I need to make payroll and I need my internet service restored as soon as possible. I have called your services center for support and I am totally dissatisfied with the “Customer Service” that I am receiving.

So to kick things off with this company it took well over a month to get my internet set up because they would not show up at the scheduled times. That cost me time at work. Next off I had to complain to the FCC cause they were throttling my internet to half of what I was paying for. I must say once I got internet it was a consistent speed slowing down only a handful of times in the two years I had them, but it was only 6 Mbps thus the 2 stars. I was way overpaying for this but it was my only option.

I spent an hour on the phone to set up a service call. I was given a 9 hour time bracket and had to stay home waiting. With an hour left in the bracketed time frame I had not heard from Frontier so I called and after waiting an hour and being disconnected once, was told the ticket had been closed out because it showed the service had been performed remotely. None of the requested service could be performed remotely. I clearly explained that there was never a discussion about any of my issues being handled without the response of a tech. I requested a supervisor and was denied. Absolute worst company I have ever dealt with and if less than one star could be applied I would have done that rating.

They don't even deserve one star! This company is the worst for customer service. They will not work with you on any level. I signed up for internet service and once the promo rate was up they would not offer to lower my rate. When I called to cancel they told me I had to continue to pay for another month- as they would not pro-rate my bill. They said I needed to cancel by the 15th and it is the 19th. (Read the fine print!) I will NEVER use this company again. I will tell everyone I know NOT to use Frontier! Worthless people, worthless company.

This company is trash. They charge 300.00 for 500Mbps when you can get 1Gbps for 70.00 with other providers who cover areas 12 miles away. They never give you the speed you pay for. Customer service department is good but you can't paint feces with gold spray paint and call it internet service. They try hard to do it though...

When Frontier bought out Verizon and became our provider, we have had nothing but trouble. Firstly On Demand has never ever worked after the handover. Then I lost all the movie packages that I had with Verizon but Frontier still charged me the same price. Talking of price, it kept going up every month. But the crowning glory is the abysmal customer service. For over a year we were complaining that every time we got heavy rain our phone, internet and TV went out. When we eventually got through to Customer service (usually up to an hour on hold and/or dropped call so back in line on a different call), they would schedule a Tech to come out between a week to 10 days later. This happened 4 times this year, the last time taking 10 days without service. I tried to get a refund, but after being passed between different departments, they always hung up and did nothing. No refund, no apology.

To pay your bill over the phone, you have to pay $4.95 extra, to pay your bill by phone, you have to pay $3.95 extra. The only way to pay your bill for free is online payment, but their online bill payment system is shady and not user-friendly. There is an automatic date for the online bill payment that is set to after the due date so you will miss a payment and since online bill payment takes 4-5 days, you are forced to pay your bill by phone. They set up the system so you will have to pay extra to: 1. pay your bill over the phone $4.95, 2. pay $23 (residence fee) to reconnect your service. Shady business practice!

I ordered internet service and they never came. I called and customer service could not find my order. I told her I was really calling to cancel, then she transfer me to the cancel department. Who in the hell has a cancel department? The guy who answered sounded drunk and could not find my order. He wanted to know my wife birth date and I'm not even married. Run away from this company!!!!

Today was the 3rd day this company was supposed to install internet. Guess what? NO SHOW and no explanation. This company is the worst, people talk about how bad the company is they are dealing with... Then you haven't tried Frontier... that's if you can get someone to install or keep an appointment. I HIGHLY DO NOT recommend this company. Rated company because had no choice, if up to me they would get a minus 5 stars.

Only 6 months into the service and facing the same issue 2nd time. On Sunday my internet went out and after being on phone with Frontier tech staff for about 90 minutes I was told that a technician is assigned to the case but for Wednesday. I don't know what I am going to do until Wednesday as I work remotely. To add, I requested to get an earlier appointment and I was told that these things are managed by dispatch and they were gone for the day so someone will call me 8 am today and let me know about the updated time but I haven't got any call yet and it's already 1 pm. I don't like the way they take these things lightly. It's really frustrating.

I called and asked about increasing my bandwidth because my tv just kept spinning when trying to watch Amazon Prime or Netflix. They were very clear and I know the conversation was recorded. The charge was $10 per month “QUOTED”. I accepted. Got my next bill and they INCREASED MY basic service package by $35 plus $10 for the bandwidth. THEY ARE CRIMINALS AND LIARS. I went to local Frontier office and they told me to “go on-line and pull up office of the President” and file my complaint. They said, don’t quote my name but they try to do this to everyone. I did just that, 5 times now with NO RESPONSE.

Acquired Frontier internet service after purchasing a home in Nov 2014. Was tired of Comcast, didn't need TV, and got a lot of Comcast flyers talking about fiber optic FIOS for $29.99 per month guaranteed for 3 years (up from 2 years on other fliers). Called them up, was told 'congratulations' I qualify for DSL, which is fairly slow. I do live a few miles outside Seattle, and my neighborhood does have fiber at the street.

I have internet and called retention in April to see if they'd match Spectrum's offer. They said they'd go $40 a month for a year. Didn't happen; I called back in June and there was no record of my first call. Retention said it would be $50 for one year. I tried to add cable and they offered that to me for $139/month. Didn't happen. Called back and there was no record of that offer. I have been dropped multiple times, transferred to the wrong department consistently, and never has one of their people done what they said they'd do.

I've been with Frontier since they were purchased by Verizon. My internet has always been very slow and I recently called to see if I could upgrade. First, they sold me a speed that they can't actually offer, then they randomly raised my home phone charges with absolutely no explanation. Their salespeople continue to sell an internet speed which is impossible for them to deliver. When trying to resolve the issue with customer service, I'm given the run-around and told they don't need to explain it when they increase my bill. I'm pretty sure selling something you can't deliver on is fraud. This company is the worst. Stay away.

I was with Frontier for both a landline plus internet for many years. Recently my Internet would go down continually up to several times in a 24 hour period for months. I worked with Frontier techs, even at my home however it was not my home but the lines between the service provider and home. We offered to upgrade however not available in my area. I ended up using a local cable company for the Internet and left Frontier because they could not provide the service I was using them for. I received a bill for leaving their Internet early, under a two year contract for Internet service.

I wound up with Frontier involuntarily, they slowly increased my monthly bill without increasing services, have basic package, no premium channels, etc., but monthly charges went up $100, they did lower my bill when I called, and threatened to go to Spectrum. However, in the past 2 months, my service has gone out twice, they say they attempt to fix it from their side, and then tell me that there is a "widespread outage", which has been a lie both times. They then take a week or more to send someone out and warn that they may charge for that. I am about to tell them to take their equipment, their service is terrible, their attitude torwards customers is distespectful. I would rather hang up an attend and watch free tv.

Internet just stopped working out of nowhere and you can’t get ahold of an actual person to fix the problem! That’s just as frustrating as the internet not working! Switching service! I wouldn’t give this company a star at all but I had no choice so one star it is!!!

This is absolutely the worst company I have ever done business with. I spent hours on the phone with them and no issues are solved. Last bill of over 600 dollars for phone calls I did not make is just way too much. My friendly advice: Do NOT do any business with FRONTIER Communications. They are unprofessional, they are unorganized and they can really hurt you.

I moved from my apartment on Aug 18th. It is now Oct 9th and since FIOS is not available in my new location I needed to have my service cancelled. I have already had to pay for September since they advised me the previous 3 reps I had spoken to did not enter the order correctly. Fighting the same battle again this month. Not sure why this is so difficult.

I was moving and needed to transfer my Frontier internet to my new house. After going through the whole call and process, a Friday was scheduled. My mother was kind enough to wait all afternoon just for them to not show up. When I called to see why, I was told that the person who set up my appointment never actually set it up! Then when I requested to make another appointment I was told they weren’t able to and that I’d have to call back in 24 hours. So I called that Sunday and was told by the THIRD person I talked to that there was already service set up at my new residence. Why didn’t the first two people I talked to tell me that?

Just cancelled my services with Frontier and was told I had to pay full months bill which went up eighteen dollars for no reason. This is the worst company I have dealt with in my sixty-eight years on earth. Everyone please stay away. They would cheat their mother for a extra dollar. Fell real bad and cheated. Will pay last bill and thank God I don't have to deal with them no more.

The company is ripping off every single customer. Can you explain why there would be a cancellation fee while it is a month-to-month service, and NO Cancellation fee was promised by the sales rep when they tried to made a sale??? Does anybody in this company has a sense of INTEGRITY???

I was contacted by Lianne from Frontier who credited the charges that were added without my being told beforehand. For that reason I have increased my review to two stars. Unfortunately, I still stand by my view that it should not have come to me wasting so much time on such a simple product. The process should be the following: I call to setup service, you provide me with a written quote with terms, I pay you until I decide to cancel according to the terms that we agreed to when I signed up. How hard is that? Why would your system purge my account preventing me from paying the final bill followed by a $10 "convenience fee" to pay over the phone unless I blindly mail in a check with no written bill to support the payment provided to me? This company was not able to deliver on such a simple business practice, and for that reason I will not be back if I can help it.

I have had to deal with Frontier for 9 years now because they are the only internet service provider in my area. Just to give you today's interaction (because I don't have the time to list all of them...NONE of which have been good!) I tried to pay my bill online today. I went to the site and when it tried to process my payment it said that an error had occurred and to call customer service. I called them and the first agent said that this has been happening since yesterday and they would be happy to take my payment over the phone for a fee of 4.50 (OF COURSE THEY WOULD!). She told me that since this was a technical issue that they have been taking the payment and the fee and then she would transfer me to another agent who would reimburse the fee.

ABSOLUTE WORST PHONE SERVICE CUSTOMER SERVICE AROUND. You are on hold for 30 minutes - each person you call you get a different story. Absolute worst worst worst place I have ever dealt with in my life!!! It amazes me how they have a survey at the end of each call - wake up management. Call your customer service hotline and you will see why your company is the worst. If you weren't the only service in this area you would be out of business, no question!!!

Wondering why the Federal Trade Commission can't do anything about this terrible company, the services don't work most of the time, I received a 25.00 rate increase, just showed up on my bill. With multiple complaints against them, nothing is being done to reign in this business with their substandard service. The internet is down every day. The customer service people simply take the brunt of peoples frustration. My family lives very rural, depends on the landlines to communicate, phone lines are down most of the time, Frontier could not care less if someone needs to dial 911. The consumer deserves better from Frontier Communications.

Regret I have this service. No choice because they have monopoly for the building I live in. Hence they charge us as they please. This is supposed to be a free country but these big companies do what they please. One of the worst companies I have dealt with. Hope they go out of business soon.

I paid my bill on September 29th, it was due October 1st, confirmation number received. My service was suspended on October 2nd. I waited on hold online for an hour and was told they couldn't do anything and gave me a number to call. The woman I spoke with was rude, and made a point to tell me she doesn't work in customer service, so apparently that was not a concern to her. She said the payments can take 2-3 days to post and there was nothing she could do because "she didn't handle the money side of things" and told me no one was available who did. So, even though I paid my bill before it was due, my service was suspended because they consider the 2-3 days it takes for them to process your payment as though you haven't paid.

Frontier CS opened an account without my knowledge and entered a different mailing address. Eight months later, I found out about the account after it went into collections and hit my credit report. I contacted Frontier multiple times and was told to call back after I had all of the information from the collection agency. After multiple calls to Frontier consumer services and providing supporting paperwork, I was told that they would not process my request and were not interested in providing any assistance or guidance. The collection agency was actually far more helpful in trying to assist me than Frontier. I did not receive any billing statements while this account was open and am not sure if I am done with them. I would suggest that you take a few minutes and read the reviews and look up the reasons for the fines and comments about Frontier on the Federal Trade Commission website.

I was one of the many customers that were treated like garbage when Frontier took over from Verizon. Once I left Frontier, I've been approached at least once per year by a salesperson swearing up and down that Frontier has changed, and that customer service is their top priority. I can honestly say that this is not the case. Frontier is still a seriously messed up company with many issues to figure out. Don't fall for the cheap price tag. It's not worth the headache it comes with.

Horrible customer service, transferred from one person to another. The second rep didn't even introduce himself, I said hello, and I heard ya, I said, "Who is this please" and he said "Daniel," I asked which dept did I get transferred to and he just transferred me to another line. What is going on over there? Hire people who actually want to work and help their customers, not answer the phone high. So glad I've canceled my plan.

I am being charged an entire month fees even though I terminated 3 days into the billing cycle. I have never worked with a more disreputable company in my life. Don't use Frontier!!! Beware of cheaters.

After moving from one state to another, I have been trying to resolve my closing bill with Frontier. None of the customer service and I use that phrase with a grain of salt since they can't seem to help the customer, could finish the job. While trying to transfer me to a supervisor, I would sit on hold for over 20 minutes and then get cut off. After 2 months and 5 phone calls, with the same problem happening, I called again today with no resolve. When I got home there was a collection notice in my mailbox. Don't use Frontier for phone or internet. Because of their poor service and lack of training or knowledge, I now have to deal with a mark on my credit report. Find any other company to use. This company is the worst on the planet, stay as far away from them as you can.

We have Frontier for internet and phones, we are in the boonies and can't get satellite service. Our first problem was a downed wire, waited to have it reconnected, the service person draped the wire across our fence. Called to have the wire hung up or buried (you had to pick up the wire to get into the yard). No one showed all winter and most of the spring (wire fell in September). Since June we've been having dropped calls, internet blackouts and no wifi. Had several repair tickets ordered, one repairman called and told me they fixed the main junction box and we shouldn't have any more problems.

Buyer beware! The promotions that Frontier offers the consumer for their services is nothing other than deceptive marketing and bold face lies. Don't fall for it, don't believe it because it is all lies. Frontier has a long legacy of broken promises and they provide a very primitive and barbaric means of customer service. Their troglodyte mentality customer service representatives are rude, combative, insulting, grossly incompetent and highly misinformed. They show a complete and total disregard for the customer and a complete lack of empathy for the customer's situation or grievance. Frontier's customer service reps are highly untrained dilettantes and they do not value honest customer input and feedback. Customer bashing...this is what they do best in fact this is the only thing that they are proficient with.

I was shopping tv service providers and came across Verizon Fios (Frontier in my area). I spoke with a rep over the phone and he was extremely helpful and friendly. After about 30 min of going over options I was finally content with an option offered by rep, it was 240+ channels 100/100 internet speed with 2 boxes for the LOW price of 107.99 per month 2 year price guarantee!!! I asked 2 more times to clarify monthly charges and the rep assured me on 2 separate occasions that the total monthly charges were 107.99 per month plus taxes (8.25%). The rep after his long spiel asked for a verbal confirmation from me and I complied.

I had my landline and Internet service with them. My landline never worked and always dropped calls and the internet was so slow. It was when I called to cancel that they offered me discounts however when I told them I already transferred she got really mean and said to let me know they won't prorate and per the contract I have to pay the entire bill. Then I asked for a Supervisor and they said 35-40 mins... Unbelievable... so rude and difficult...

Frontier has neglected their infrastructure for far too long. Their stakeholders are jumping ship by the thousands, and for good reason too. The rural areas haven't seen a line upgrade in well over 20 years. Our phone and internet are constantly crashing. If it rains I can't even get a dial tone. I have heard other people's conversations due to lines crossing. We have been desperately trying to get these issues fixed, but it's been futile. Even customer service lacks professionalism. I have spent hundreds of hours on the phone with them. Nothing gets fixed. Just Band-Aids and the problem repeats.

Have Frontier on for internet, tv and landline as they took over my FiOS service. Had an issue where my internet was down and, working from home, I incurred data overage charges on my personal MiFi. Called Frontier to have them credit my account for the charges I incurred due to their service being down and was laughed at. Not only that, the agent set up a disconnect service for my house without my request.

Frontier Communications should be put out of business! Why doesn't Consumer Affairs help customers get rid of this horrible company! Ordered an installation, the technician came out and was very nice and friendly. After installing, however, internet service never got up and running. The technician told us a main power grid was down and should be up the next day. Never was, and not the 3rd day either.

Canceled the service in 5 days, ended up with $116.65 bill in collections. Frontier response: "This email is an update to my previous email sent on 09/18/18 regarding the final balance for your account in the amount of $116.65. I apologize, however, they have denied the credit and advised you are responsible for the full month of charges. I am sorry for any inconvenience. If you have any additional questions or concerns, please feel free to either chat with us on frontier.com or you can contact us directly at 800-921-8101. Have a great day! Thank you. Lianne, Account Manager, Frontier Social Media Team, Frontier Communications."

We started with Frontier internet for $29.99 a month. No contract, no promotion. This was to be our plan. After having that plan for three years, they began raising our price by $5.00 every few months and continue to do that saying a promotion expired or we were getting a discount for autopay or any other excuse they can dream up. We never had any promotion period, but now they keep putting that on the bill now every time they raise the price... “Your promotion will expire in 3-5 months”. As soon as we have any other choice for Internet we will leave this company. Charter is getting closer to our area and we will gladly return to them than deal with a dishonest company. We’ve had a year where service was down constantly, but it has been good for over a year now.

We are a non-profit organization. We had a Frontier phone line for 30+ years. We called in and canceled service, but they kept billing. When the bills were not paid by the volunteer accountant, we were sent to collections. I called and the bills were supposed to be adjusted. They did not adjust them as they said they would. Finally, out of frustration, I just paid the bills from my personal funds. Way to rip off a non-profit Frontier. You would think that after 30+ years of being a loyal customer, we would be treated fairly.

Frontier was able to resolve this issue and did credit my account the installation costs. My two previous attempts using the Florida AG's office and the FCC were denied but Frontier finally they saw things my way. Thank you Consumer Affairs and Frontier.

I had bad experiences with Frontier in the past, but they assured me they've changed their ways. Sorry, but all I see here is a complete lack of concern for their customers.

After a few days on the phone and an FCC complaint, the issue was resolved. It turns out someone made a typo when filling out a form regarding work for someone else's account, and since that person's phone number was two digits off mine and they typo'd mine instead, the computer partly merged our bills. There was no automated system to catch this, and they supposedly couldn't see what had happened from their end until I reported it and the accounting department got a good look. (Make sure to get ahold of the billing/accounting department in cases like this! the others didn't seem able to notice the problem!) The amount I was overcharged has been refunded and my bill is now back to normal. Presumably, so is the other person's bill as well. Hopefully they're adding something to their computer systems that will give them some kind of warning if this kind of error ever happens again.

This is absolutely beyond a doubt the WORST company I’ve ever dealt with. I simply wanted to drop the land line and have internet only. This can be done from the main office, it doesn’t even involve a service call. I made the request on August 28th. Here it is 29 days later and nothing. I’ve spent hours on the phone with these people to no avail.

Worst customer service ever. I have been on the phone three times in a week for over an hour. First time no one came to install and they didn't call me. Then I get them and they say they're coming now. Once again no show. Finally get it hooked up and a week later it does not work. Now on the phone again for over an hour. Have been switched to different departments and no one can tell me if the tech is coming. It is now 7pm I'm thinking no. The recording I get to listen to suggest going online. Hello. I have no internet.

The worst customer service ever. Customer service lied to me to just open the account and everything changed after opening the account. I should have listened to all the other bad reviews. They continued on the same bad steps they inherited from Verizon.

Worst irresponsible customer service I have ever seen! I was moving my mother-in-law to an assisted living facility. She had Frontier at her old residence, so I called on Thursday, Sept. 13, to transfer her services to her new home. They took the new address and established an installation date of Wednesday, Sept. 19th from 8 am-noon. On that Wednesday, no one showed up. I called a little afternoon to see if someone was still planning on coming, and they said that they could not install her service because they did not service her new area.

I recently moved to Washington State and upon move-in to my apartment, I needed to set up internet service because I work from home. My apartment complex provided me documentation on available internet providers and among the documentation was a custom-made flyer for Frontier Communications internet service. I was interested in their internet service as I was once a former employee to FiOS services on the east coast years ago. Looking forward to the service, I contacted the sales rep listed on the custom flyer, Andres on Saturday 8.18.18, and left a voicemail with him requesting service for the internet-only installation.

I was purchasing a vacation home in the N.C mountains but was informed by our realtor, that Frontier was our only option and forewarned me about their shortcomings. Prior to closing I spent 3 weeks speaking to Frontier being reassured that the service I received, would accommodate me working from home. During the process, they did 3 work orders to the engineering dept getting approval of the amount of internet service they promised. My concerns were that the home was in the mountains and I could not let lack of internet capabilities be an issue, because I work from home.

Horrible company, avoid like the plague. Only option in my neighborhood and needed an emergency connection to 911 for 5 year old child in house. Ordered service on their website and decided to get their internet service again. Tech came to hook up and we got phone only, no ports avail. OK because we now had the emergency landline but not for long. Telephone number soon called local hospital, fast busy signal on our line. A few calls to Frontier, couldn't associate telephone number issued to my address. Third telephone call to them I'd decided needed to set up new service. All ordered up and rate was higher, couldn't do anything about without going through customer service. Customer service hadn't been effective before no need to talk to them now. Saw a local tech and talked to him.

TV picture is constantly pixelating or just shutting down. Multiple service calls; they change a cable or splitter but never adjust bill for bad or non-existent service. Returned all equipment & 5 months later still receiving bills (with 0 balance) but cannot get out of their system. It took them 4 months to send me a credit balance. Any other service would be better.

From beginning to end it has been ridiculous. Day of install I called to find out they weren't installing due to another customer still having active service at my new residence. They never called me or emailed me. I had a hold on my account for that without even being notified and taking the day off of work. Took a week to get a new install date. Again no notification it was happening. I called in and after my 5th call of calling in not one single customer service agent was able to find my account. Even after verifying and going through the same thing 5 times. I even spoke to a supervisor because my information had never been updated!! Horrible horrible horrible service. No communication and just basic skill to update a phone number or address. No phone calls at all.

Frontier Communications just charged me over $15 PER DAY FOR VOICE AND INTERNET! Got my September bill. The rate for voice and internet jumped from $75/month to $125. My 24 month contract expired, so I was anticipating a bump in price. The real aggravation --- we SOLD OUR HOUSE on Sept 10th, but were charged for a full month (9/2 thru 10/1). We told THEM IN AUGUST that we were selling and asked if they would pro-rate the charge. No. Cannot do it. It is interesting, that Peace River electric will only charge up until Sept 10th. The same with the Manatee Utility Department. Frontier wants their $136.61 for what will be only 9 days of usage for us. That is $15.18 PER DAY - WHICH IS OUTRAGEOUS. Frontier has absolutely NO customer service skills. I will NEVER use Frontier in the future. And I will recommend “Any Other Competitor” everyone I talk to.

Be very careful when using the payment app from Frontier! I click on to make payment didn't get a Thank for payment after click so I back out redid payment again. Got conformation and was debited twice for $180. I called they were sending me a check! They never sent a check I called 8 times 45 min a call they added it to my next month bill without my approval besides they love to transfer you to different departments then you have to repeat everything then they drop your call so you have to do it all again!!! No one in Frontier know what they're doing. They have very deceptive business practices. If I'm late they cut my services to get you to call. They love taking your MONEY but don't like giving it back. Goodbye Frontier you lost my business!!!

I used Frontier a few years ago and spoke well of it; it was a good experience however my rates were going to raise and another company offered a good deal so I switched. A year later I decided to switch back. They had an offer for 6 Mbps at 19.99 per month so it thought great and called to sign up; they told me they now had available 12mbps for 29.99 so I said ok to that. A week later they called and told me that wasn't available and so I said ok 6 at 19.99 was ok. A week later the installer arrived and when it was connected it was 12. When my first bill arrived it was way more than the 29.99; double perhaps; I went back and forth with them many many times before getting 6 Mbps at 34.99 per month which actually runs at about 3.5 Mbps.

Thank you

Constantly disconnected, they push the problem and blame from department to department, I can’t believe an actual corporation is ran like this and still in business. It’s Mind-blowing how bad they are. Overcharge you and demand you pay it or they will cut you off. On my itemized bill one I was charged 75$ for "self installation"! What the hell is that? One three week period I spent 19 hours on the phone with Frontier. A supervisor said he didn’t believe me so I emailed him my phone records, surprise surprise he was never heard from again. Just yesterday my calls were dropped 4 times. The worst.

THE WORST COMPANY EVER - I have been dealing with a payment dispute with your company, Frontier Communications, since June 2018. I believe I am not the only one in my area affected by Frontier's deceptive plans offered and TERRIBLE CUSTOMER SERVICE which is why I'm going public. I want to save others the stress and hassles I have experienced. This has affected my health and these deceptive business practices and collection threats need to stop.

We called on August 30th, 2018 to shut off our service because we were moving on the 6th of Sept. we wanted disconnected on a Sept 6th, 2018. I was up to date with all bills with Frontier as well. Sorita said it would be shut off on Sept. 6th, 2018. She did state we would NOT be prorated which is messed up in itself. I paid ahead to cover that bill and deleted all my payment accounts linked on account. A month later I notice a charge and see they charged me THREE times in ONE MONTH! So I am OVERPAID by about $100.

I’m just furious! I started my service with them because they gave me a good deal and wouldn’t have to pay for equipment. I thought great deal, but when my bill came to $90 I wondered what the hell did I get. I called see what’s going on and they tell me I’m paying for equipment and state tax and federal taxes which I never in my life I paid when it came to internet. I was so upset that I wanted to cancel it, but lady made me a deal I couldn’t refuse so stayed with them. Everything was good for a month and the next month I get a bill for $91. I was confused! I got charged for equipment they send me without me asking and they were charging me a different amount for what they have told me. I called and the lady just doesn’t care so she’s like “ok I’ll cancel it for you”. I was surprised when they told me I had a cancellation fee because I was signed up for a two year contract which I didn’t even know. Now I’m $200 in debt. Great! Stay away from Frontier!

Frontier has multiple deceptive and deceitful practices, which steal money from consumers. I signed up for a bundled plan with no contract. Upon canceling their service, I was told I would have to pay over $40 for early termination fees. What? In addition, I had service canceled today, and no longer have any services provided by Frontier. I was told I have to pay for the balance of the billing period, which is through Oct 1st. In other words, I have to pay for 2 weeks of service I no longer have. How can that be legal? Third, I signed up for their automatic billing plan, received e-mail confirmation I was enrolled, and then discovered the bill was not paid through their system, and was charged a late fee. FCC complaint filed.

I called to get wireless set top boxes, which have been back ordered forever, and was told they were still on back order. Not being able to wait any longer I scheduled a service technician visit to put in 3 new television outlets or jacks as they may be called. This was scheduled for today. Their window for service was from 8 to 5. A nine hour service window. No one showed up! No one called!

Absolutely the worst experience I've ever had in my life with an internet provider. Dishonest, unhelpful customer service that bounces you from one department to the other. Hours and hours of my life wasted dealing with this company. I can't say enough about how terrible their service is. Hide costs, adjust bills without explanation, and are absolutely no help in resolving any issues you might have. On top of this the actual service they provide is far below the standard they promise.

I was forced into Frontier service when AT&T sold their internet customers to Frontier. Over the years I had many issues and calling customer service was always a project. You will be on hold for a long time... They don't know what they are talking about and you can tell they are reading from a script. Which is expected. My huge problem with them is after all these years as a customer, I called to tell them I was moving across the country and needed to cancel. The customer rep was trying to talk me into keeping my service. When I explained that I would be staying with friends who already have internet, she was suggesting that I put it on hold for 6 months so I can have it at our next place.

Throughout the entire summer we have had service that worked and service that didn't. We've had to call every couple weeks. This latest time we called on 8/14 and we were available that day and for the next week for service come out. Frontier was not available. The only time they were available is after the 23rd. We were not. Because they could not verify onsite that our service was not working, they provided NO customer service to us to refund us for what we paid for that did not work. If I refused service, I would understand that, but we would have had to go without service for over a week before they could come onsite. Because they couldn't make it work, the customer gets the back-end of the stick and pays. I tried to work with them on multiple occasions to make this right and they have absolutely no care to, no care to end the customer relationship on a positive note. That is bad customer service, the worst I have seen dealing with a company.

I've had the worst customer service in my life. First, they did not port my old number when I specifically told them I need my number ported in. CS suggested to disconnect my service so it's easier to start a new order with my number ported in. Service got disconnected but service order was not completed. I called and every CS gave me different answers on the status of my account. Not any of them similar findings. Then when service order was finalized, they said it would take additional 7 days to wait before all services are connected. That would be a total of 9 days if I waited. Now they can't even do some kind of credit with all the hassles I went through. Oh did I mention that my mom was hospitalized that week and so I would have worked from home if I had internet service. So all of this hassle all they offer is a big fat (mechanical) "I'm sorry" and "I understand how you feel."

I would rate zero if there is an option. One of the worst experiences in dealing with this communication company. It is a customer service nightmare if you need to contact Frontier for any problem. They would trap you with a contract that you could not cancel their service, when you need attention, you will be totally ignored as they simply don’t care.

Horrible company to deal with. They are not upfront about their billing/bundle costs, and when I called to complain about the exceptionally high bill I received ($214 bill when I was quoted $91), I was told my bill was higher because I had previously been a Frontier customer. What? So because I’ve used their products before (they are the only cable provider in my area), I have to pay a higher rate than everyone else pays and then I was quoted on the phone? Needless to say, I canceled my service immediately (and was forced to pay another full month's fees because they “don’t charge partial months”). DO NOT USE THIS COMPANY.

Please people. Do not do business with this far less than best technology. It is unbelievable! Internet down every day. Every stinking day. Phone service is disconnected without cause! It takes hours to connect with a tech service person who can't do one thing to fix the problem. My alarm system, connected to the Frontier phone is beeping like crazy and they can't reconnect my phone after they made a mistake and disconnected my service? And will they credit my account for their errors??? NO!!! I have never in all my years experience such poor poor service.

I called Frontier last year to try and lower my bill after promotional rates expired. I had planned on cancelling services I wasn't using (like their voice service). I spoke with a retention specialist, and he told me I could keep everything the same, increase my internet speed, and my bill would go down to $108.99! I was very happy. Except- my bill went up. I have spoken with SEVERAL reps since then, and each time, I was told a supervisor would contact me. No one ever called me back. I continued to call, and my bill continued to go up. Finally, I cancelled my service, and filed an FCC complaint.

One of the worst experiences in dealing with another business. They have contracts for a reason... no one would stay with them if not forced to. I had very limited choices when I opened my business last year, as in - they were my ONLY choice, or I would not have chosen them. Month and after month of wrong billing, customer service nightmares, etc my bill went up about 30% to $360/mo. I called to question - they said my "promo rate" had expired. Ok, so I asked if I was still u derived contract (because when I tried to leave 6 to 8 months prior I was going to get hit with some insane $1000 per line termination fee). I was assured on 2 or 3 different calls that I was not, and no early termination fees would apply. So I went thru the process to porting one of my lines to a small company here and after it ported I cancelled my other lines. Again being told there would be no termination fees.

I've had Frontier, ONLY because Optimum had consistently kept creeping the bill up without notifying you, and after having them for many years and cutting the TV cord. Frontier's customer service is DISGRACEFUL. They keep you on hold for unacceptable lengths of time, and the reps sound like robots with no power to do anything IF you can get one on the phone. I finally hung up after 30 minutes the last time, and my issue was, and is still not resolved. I've been trying to pay them online for 2 months now with a new card but they pulled from an old expired card and tried to BLAME ME each time saying it came back 'lack of funds'!! Trying to pay yet again, they refused to take my payment over the phone without charging me and additional $4.50 and repeatedly said it was my error and to pay online again or mail it. But since their system kept pulling from an old card even though I entered my new card I said no!

We were moving out of an apartment complex (March) and into my mother-in-law's home for 2 months until our new apartment was ready. So we called to cancel Frontier and were advised not to cancel but to use their vacation mode ($9.99/month) so that we could avoid initial set up fees when it was time to re-set up our service in our new apartment. The customer service representative said that Frontier was the provider at our new apartment complex. That was incorrect. Our new apartment complex DOES NOT use Frontier. So we proceeded to cancel. And somehow they said we owe them $132.25. We were on vacation mode for two months so that should have only cost us $9.99 x 2 + tax...

I had the service with Frontier from 2/21, 2017 through 2/27, 2017. Canceled the service because I had to go to China for a long time. Send them back the modem in the package provided by Frontier. The initial bill was $290 for the 6 days of service. Called Frontier from China and was told that everything is taken care of. The bill was adjusted to $116. While I was abroad it ended up in collections. Now Frontier says that the account is written off and the charge is for the modem. Collections agency says there's nothing they can do and Frontier says there's nothing they can do. In the meantime I'm denied credit because of the debt placed on my credit record.

Frontier is in need of some serious company restructure, strategic adjustment and complete overhaul. I've been a customer for several years due to the fact that I have NO other option except satellite which I had installed (again) yesterday. On a monthly basis I had to have some type of service because my internet would go down. Incredibly slow when it actually worked, at MOST 1 mb/sec speed. Although customer service representatives and service technicians were always curious and helpful to their capabilities, nothing ever improved. Multiple times when put on hold, I would select the option to schedule a callback, generally I never received a call at all. Yesterday I scheduled online for a 4:30 pm call, I received a call at 9:00 am this morning. Well I guess they did actually call back this time!

I was approached by a sales representative while at local retailers (Walmart). Was told I could get faster internet access than what I was getting and at a better price than what I was getting with Spectrum. Well, it took a month before it was installed and within 24hr I was experiencing connectivity issue. I was without service for two days. Once it was connected I checked my speed and saw I was at 7 Mbps which is far less than the 100Mbps, I was getting from Spectrum. When I mentioned this I was told I would have to upgrade to get that speed. So I canceled my subscription and went back to Spectrum (all this was within one week). Now I'm getting billed for a predicted month of service and a cancellation fee (which I wouldn't have canceled if I was getting what I was told in the sale pitch) which I'm disputing and it's not about the money be the principle. I feel I was misled.

I have been with company off and on for about 5 years. Last two years quality service has been on and off...mostly off...meaning mostly bad! Try to reach someone to help...good luck. Now I am really steaming because since September 2, 2018 until now (September 10. 2018), I have had very sporadic internet connection issues. I have tried to reach them to get it fixed. Spending hours on the phone, mostly holding for the next person that made promises and then never delivered. Today was the worst. Two hours on the phone with no results. Not even a promise to send a tech to look at problem. I am done with Frontier this time. They are the absolute worst. Do not go with them, would will regret it. I gave them a chance and this is what I receive. Nothing!!!

I don't know how these people even stay in business. This is horrible, after months of dealing with same issue, finally get an appointment and they are over 45 min late, no one has called or made any attempt to fix this problem. I am now on hold yet again for 40 min. After having to spend over 2 hrs on the phone and on hold with them last week. Worst company ever, if you can find anyone else to provide you with service go that route, don't ever choose Frontier. Unfortunately we have no choice at the moment due the mountain that we are on but as soon as I can get someone else to provide us with service...

Worst customer service and internet service! I live in a 1300 sq ft home and only get wifi in half of my house. Called the company to complain and was transferred 6-8 times, spoke to multiple managers and reps and was on the phone for at least 2 hrs. Was finally told I had to spend $200 on an extender and that they can only guarantee the wifi for a 30ft radius! Absolutely ridiculous! I should not have to pay an additional $200 for a service that they should already be providing with my monthly bill! I cannot drop this company fast enough. I have never been so disappointed and upset with a service as I have with this internet provider. DO NOT USE FIOS!

Switched from Spectrum to Frontier after a recent move because of an attractive new customer pricing offer. There has been one problem after another ranging from disappearing premium channels to consistent difficulty with streaming. Trying to reach a customer service representative is almost impossible. If you manage to finally reach someone after extremely long hold times, the person is usually totally incompetent. When my annual commitment is up, I will be switching service providers even if it costs more. I would recommend avoiding this company.

I've used Frontier DSL for many years, and had several poor experiences with them. But we don't have many choices at our home and we felt this was our best option. In August our DSL was out for >12 hours two times. After service was restored the second time, it was dropping randomly for ~20 minutes here and there. That was the end of my patience so I changed service providers and called to cancel our service with Frontier. They are charging me for all of September because they have a policy of not pro-rating the last month. That seems ridiculous since the reason I am canceling is the product reliability is unacceptable (it isn't working). If anything they should refund my August payment since the service was so poor last month.

I have been a Frontier customer for 12 years but recently I had to call their customer support and billing departments. It is a mess and full of rude incompetent people. Save yourself from trouble and stay away from Frontier.

This is the worst communications company that I have ever experienced. Their communication skills are pathetic and their customer service skills are horrendous. From the day I got internet and phone service with them it has been a nightmare. They told me that I would receive a gift card in the mail for signing up with them and I never got it and every time I called they would say it was in the mail, I never got it. Whenever there is an issue and I call in, I just get transferred from person to person to person with no resolution. I asked them to remove some type of identity protection service from my account that I was being charged for and it took several months and me threatening to cancel my service before they finally took it off, every time they would say they took it off and I would be charged the next month.

I have no choice but to use Frontier for my internet services because I live in a rural area and all the other internet services (that I've found) are satellite which I'm not interested in. The Frontier internet service works decently, but if I want to upgrade or have any issues and need to call Customer Service, it's a TOTAL TRAIN WRECK! Every person I speak to tell me something different. They told me upgraded services were available in my area, so I took off work to be there when the technician arrived only to have the technician call me a couple hours before his scheduled time to tell me the services are NOT available. So I wasted my precious vacation time at work...and that's only one incident.

If at all possible avoid Frontier Communications like the plague! For the life of me I can’t understand how they remain in business. I recently spent just shy of 5 hours on the phone with them trying to straighten out a number of their screw ups, all resulting from a simple vacation hold of my telephone and internet services. I won’t bore you with the details but trust me they are as screwed up as a company can possibly get.

Frontier FiOS inherited me as a customer after the Verizon strike. From then on I experienced nothing but Grade "F", bottom of the barrel customer service. I was lied to on more than one occasion about exactly what type of contact I had with them as a result of inheriting them as an internet service provider. One rep would tell me that I was locked in for a year contract while another would tell me that I did not have a contact and could cancel at anytime. I called to terminate my contract a month before I sold my house and moved duty stations (that's how fed up I was at that point. I couldn't tolerate another 30 days). A representative informed me that my services were cancelled however this was not the case. I called back a month later after receiving a bill with an outstanding balance.

Closed account 2 days into billing cycle. Was told I have to pay for entire month. Moved to an area that they don't service. Still must pay. In addition, you must return equipment via UPS. No other way to return equipment. I did this and they still charged for unreturned equipment. I had to prove that I did return. They are dishonest people running this company. STAY AWAY. Had nothing but trouble dealing with them. THE WORST COMPANY I EVER DEALT WITH. STAY AWAY.

If you ever call this place to get service you will be waiting with a customer service rep for over an hour to get pricing and to set up service. They are the slowest company to get service with I have ever dealt with. The process is like buying a car! They will also run your credit without your knowledge and then require you to pay a 520 dollar deposit because your credit rating. They gave me an F when my credit profile was locked, then I unlock it and they still give me an F and say that if I want service I still need to pay 520 dollars. I said I have perfect credit with no delinquencies or late payments.

It’s pretty upsetting that I have to go the measures of hiring an attorney for cable service?? Because of unauthorized/fraud with my personal info being used by Frontier. I have requested this to be corrected for over 6 months now and still unresolved. At this point this has taken a lot of my time, many phone calls, emails, money for postage to send certified letters to credit bureaus and all of this resulted in an halt with my home buying process because of your company's fraudulently credit inquires which caused an reduction in credit score.

This is the worst company I have ever dealt with, their technicians are horrible, customer service is horrible and they should not be allowed to be in business. They have no idea what they are doing nor can they fix a simple problem that has been going on for 8 months. Absolutely the worst experience I have ever had with a company and the people that work for them.

Slow internet, TV service is weather dependent. But disconnecting from service was a total nightmare. I lost my job and called 4 days in advance before my new billing cycle started. But they only disconnected after my third phone call and billing another 267 dollars, which was even more than my regular monthly bill.

Well, about Frontier Internet, first to say that Frontier internet is slow is a understatement, it is by far the worst internet to exist. I would dare to say that dial up services are better than Frontier because at-least they actually work about 50% of the time Frontier does not connect, then you call the hotline and they do nothing. There are outages about every month for days and the internet modems that they use disconnect randomly from a modern wifi cards in laptops about every 30 minutes.

I had 2 DSL and a landline. I call to port my landline number to a VOIP service (yes you can do that) I was told no problem, but they will need to close the account that includes the DSL and phone and give me a new DSL line, take about 4 days. Now, after the phone port, I am told DSL is not available in my area and they cannot provide DSL. Meanwhile, I still have one DSL that works and they are charging me for. IF YOU HAVE ANY OTHER OPTION DO NOT USE FRONTIER!

The first tech to show up had to borrow my ladder and couldn't find anything. He was a subcontractor and showed up in a personal van without the material needed to do the job. He showed up 5 minutes before the 4 hour window was about to expire. That was August 4, 2018. He stated that somebody else would need to do the work.

Phones went down 6 days in a row for a Business? Phones kept going down, the multiple techs that came every single day said it was a special team that had to fix the outdated cards at the main power source down the street, and it was out of their control. The cabinets where the dial tone originates were outdated and needed to be replaced. Our phone lines go down every two to three months, and there is no other company in our area that can provide service so we are stuck with them. Horrible.

They are the worst, day one our internet was at a crawl, I was calling at least once a month complaining about how bad the internet was, connected ethernet connection was 23mbs speed when I was paying for 100 and they said thats the best they could do. Customer service was awful, every time I called I apparently got a new person who didn't know how to do anything or go over my profile. Two times over the phone they were giving me a different customers information which seems like a big breach of security.

I had to take care of my father's account (pay final bill and close the account) after his passing, and Frontier Communications made the process slow and painful. They kept his account open (and so added charges) after he passed, and gave only a small credit back when they finally closed the account. They then said although the account was closed, they had up to 90 days to issue the credit. One representative said a check would be issued; I requested the check be issued in the name of the estate, as my father had passed. Later when no check had arrived for over a month, I called back and other representatives said a different company would issue a card with the credit; of course, that would do no good, as the estate needs the credit issued in the form of a check to be deposited into the estate account. I was then told I would need to call the other company to request they issue a check instead of a card.

My internet service in Mammoth Lakes, CA has been having intermittent issues. I can actually understand the occasional issue because there can be severe weather that affects service. But my issue is with the extremely poor support. I have a modem that went bad. I have called in at least 5 times to troubleshoot. Each time, there is no record of what has happened so I have to go through the hour long process again. Worse yet, when you schedule an appointment, the technician calls you on a random different day to tell you he will be there in minutes on a day that is NOT the appointment. If you cannot be there, they close out the ticket without telling you and no one comes at the appointment time.

I wanted to share my experience when I cancelled my Frontier Cable, TV and Phone service. Did you know, when you cancel the service, you will continue to pay for the service until the billing cycle closes? This means, if you cancel on day 1 of your billing cycle, you are paying for 29 days of service you are not receiving anything for.

Long hold times to talk to representatives. Very rude customer service that is either unable, or unwilling to help you at all. Very shady billing tactics like allowing you to have service and continue making payments for months to then find out you were making partial payments and being charged late fees the whole time (8 months in my case) so my bill was supposed to be 29.99 a month for basic telephone is now $268!!! When I call no one there can seem to explain where the charges occur or how they come to that number. They then when confronted with polite questions about the bill they are unable to answer, put you on hold for a long time then you are prompted to leave your contact info on a recording and they never call back. They are a very crooked company! I will never do business with them ever again! And suggest everyone saves themself a headache and a bunch of money and stay away!

Trying to transfer our service from our house to a new house we bought. Talked to someone online and he didn't tell me upfront that he couldn't help me do that. Made me go through all the survey, information, and stuff only to give me a number to call. He took forever just to get me the number. After giving me the number...it rerouted me to AT&T!! If only AT&T were available in our area! The AT&T guy was actually able to transfer me back to Frontier. Three transfers at Frontier later...I'm still waiting on hold. Not only is the customer service terrible, but the internet service is mildly quick at best. FIOS was SO much better when Verizon owned it. Frontier is literally the worst.

There was a problem with my daughter's bill. I called Frontier to find out what happened. Her phone was temporarily disconnected. My daughter lives in a group home and her bills go there. They were never forwarded to me. I was paying her bill online through her bank (online banking). Was told what the amount was and just assumed everything was good. Last year in 2017 there was a bill for more than what I normally pay. Nobody told me. Never received a bill. Yes it's the group home's fault. I called to explain this to Frontier to see if I could get the interest taken off. I was transferred 3x. The third girl hung up on me. I would love to remember that witch's name. I would have her fired. The worse customer service ever. Goodbye Frontier.

I was unhappy with my current internet provider and was looking to switch. Frontier happened to send me a great deal on a bundle that would save me money for cable and Internet so I bit. Called them and set up an install date. To much of the people’s dismays on here, no one showed up. It was a Saturday between 1-5 pm. I canceled my Internet that morning and waited around all day with my daughter with the promise someone would show up, and no one did. I work nights and only get so much time with her, so you can understand my frustration. My fiancée is in nursing school and has online assignments with a quiz due the next day. No one called me until after 6 pm after I was already at work.

Our family recently moved to a new house not far from our old one. We called ahead and let Frontier know that we would be needing them to switch our cable to the new house. No problem. They scheduled a date and time, date and time came around and no one showed up. Called in and the representative told me that the day of the install was supposed to be the following week. So as frustrated as we were we accepted it and waited another week. That day comes around and it just so happened to fall on our daughter's first birthday and my wife and I had errands to run so we called ahead of time and asked if we could be called an hour before the technician was supposed to arrive to ensure we would be home and they agreed said it was no problem and took our number.

I called Frontier Communications to come out to install internet at my home. They came out said they would have to come back because of an engineering problem. So they rescheduled. To make a long story short it has been rescheduled 6 times and today they were coming. They called to confirm and said it would be between 8-12 all problems are fixed. WELL I waited all day and no one came. SICK of this!!! If you don't offer internet in my area just say so.

I signed in for a promotion (everything was done over the phone) they had, when my first bill arrived I had bunch of additional charges, including equipment I never received, I filed a complain with 3 different people, paid the amount agreed as per promotion, today my service was disconnected, still waiting for supervisor/manager to call me back... after 7 days.

I'm sure everyone reading these reviews have had their share of poor customer experiences with all sorts of companies, me included. However, this is by far the worst experience I've ever had. Do not consider doing business with this company in any way shape or form. I had telephone service with this company for over 2 years at a second home. Went up and found out that the line was dead so I called and asked how long it had been out. Unfortunately they can't tell which is understandable but the only reason I had the line in was to have it hooked up to a system that notified me if the temperature in the home ever dropped below a certain temperature. When I found out that the telephone service could be out and I would never know it, it defeated the purpose of the line so I cancelled the service. The agent cancelled my service and told me what I needed to pay to get my remaining balance to zero which I did.

Have had billing issues for months with this company. Filed FCC complaint. Frontier responded and advised FCC they would issue a $400.79 credit over 2 month period and we agreed to a billing rate over a 12 month period with no contract. Yesterday was service was suspended for past due balance. The credit has never been applied which would have brought my account current. Spent 1 1/2 hours on the phone with 3 different reps in 3 different departments. Not one could or would assist me. There are no notes in the file indicating that the $400.79 credit is due on my account.

They didn't show up for the install even after 5 auto calls to remind me. Should have reminded themselves. No discount, waived fee, nothing. Even worse, they tore up my street and did not bury the cable for me or any of my neighbors, it's been well over a month at this point.

I got Frontier cable/internet for my house. I specifically asked about early cancellation fee, which they reassured me that there was none. The service worked for one week then stopped. I must have called 20 times. Scheduled technician never came out. I canceled service and they charged me with $200 for early termination.

Where to start... Over the past 5 or 6 yrs we've been with this company (previously Verizon) I've had to contact them over various issues, last year it was over the box inside our home, they wouldn't speak to me without my husband's permission because he's the one on the account; after this my husband added me, so most recently I had to notify them about a damaged remote control and once again they said they couldn't help me because I wasn't on the account; my husband added me again. And this past week I had to contact them regarding a damaged cable outside our home, they refused to talk to me once more stating I wasn't on the account, on top of that they made us waste about an hour of our time troubleshooting "just in case" even though we had told them it was the outside cable another cable company had damaged outside.

They always ask me for ID every time I call them, and offer to give me a discount. Every time a discount is confirmed, and the bill arrives, I see no discount. When you call for assistance, the customer service is horrible and they give you different stories, and charge you extra on your bills. They offer false upgrades and promotions. They offered me a free upgrade for my internet, but my bill came higher than ever. I do not understand why they would lie about this, and why they would ask for my ID and offer discounts every time I call for help. When I ask a supervisor for assistance, because I know they record our calls, they refuse and avoid to check recordings to check my claims. You can argue with them for 3+ hours, and get no results. I would not recommend this company to anyone, they rip off their customers and do not care for us one bit.

First, you won't get the $30/month rate they advertise. Their website gave me that plan as an option, but their CSR over the phone said it was "not available in your area." Second, they charge you for equipment rental even if you don't use their equipment. I have my own modem and router but they're still charging me for using theirs. They also gouged me with a 9.99 "equipment delivery and handling fee" for the equipment they neither delivered nor handled. Much like the airlines, they charge you a lower up front cost and then get their money back with hidden charges and fees. Buyer beware.

We had a complete bundle with Frontier (voice, TV, Internet) with Frontier and their predecessor Verizon for over a decade. On June 13th, 2018 (the last day of my cycle), Frontier had an equipment failure with the box outside my house. I alerted their customer service that day and was told it would be 7 days before they could address it. However I was not contacted by Frontier until the 22nd that a serve person would come the next day (Sat, June 23rd).

I own a restaurant and we have had no internet or phone for 5 days. I opened ticket and they have not picked it up yet. They told me they don't have the manpower to handle requests when the service is down. It’s the 5th day of outage and still waiting... Please think about before getting into Frontier service if you have a small business even if they gave you a free line.

Been with them for a little over a year and they are giving me internet speeds that are very close to dial up. I've contacted them multiple times and have been told that they are doing upgrades. Well that's what they been telling the customers here for the last six years and nothing has happened. Outdated systems and piss poor customer service. Over the worst company I've dealt with in my life.

We have had an immense amount of trouble with Frontier Communications. First, we will spend at least 30 minutes on hold. Once we finally reach an actual person, we will be told, "Oh, that's not us, that's the internet provider," When we get through holding for the internet providers, we will be told, "Oh no, that's the T.V. service. Since Verizon and Dish came together with Frontier Communications, it's been a nightmare. For the first 3-4 months, our bill would be incorrect, and it would take a ridiculous amount of time to get corrected. We have finally switched services even though we will be paying more with the new providers. We just received two boxes to send back our equipment, and neither box actually fits Frontier's equipment. I feel like if they don't care about their equipment, why should I? These providers are not at all worth the possibly cheaper services.

This company has the worst customer service I have ever dealt with. They are rude, not helpful, and give you different information every time you call. When we set up service in our new house it took longer than buying the house!!! I wish they weren't the only option where I live. Worst company ever!!!

Horrible company, installation was a day late with no explanation why, 4 hours lost work because I had to go home early to meet the installation tech that never showed. Next appointment he showed up 4 hours later than promised, so wasted a whole Saturday sitting home waiting for the tech to arrive and finally do the install. The plan was at $80 per month with free TV box and modem, but when I got the bill they are charging me $135 a month! And when I contacted them to cancel, they are charging $220 fee to terminate the service! Stay away from those thieves!

I experienced similar experiences as many here with Frontier. Please know the ONLY way to get them to fix a problem is to contact your state AG's office, and the Federal Trade Commission. If they don't respond they may have a state or Federal investigation opened on their company, especially if there are a number of complaints. In our state Frontier was so bad that the AG's office had a special hotline to deal with all the complaints. I urge everyone to do this as it is the only way Frontier will straighten up their mess.

For the record, my experience with Frontier is by far the worst customer service I have EVER received. For the second time I took an afternoon off of work to accommodate a 4 hour installation window for a Frontier Technician to install internet. For the second time the technician not only didn't show up at all but no one called or attempted to reschedule the appointment. When I called on Friday to find out if they were coming - I was understandably annoyed and frustrated. Frontier customer service offered very little in the way of apology and absolutely NOTHING in the way of remedy other than me taking another day off work for an appointment they may or may not show up for. I would like to say that I put my order in a month ago and I waited patiently for the dates provided for install and through no fault of mine Frontier did not deliver but I now have to wait another 2 weeks for another appointment.

I have used various internet providers and to say Frontier is the shadiest of the bunch is an understatement. First of all, my sales rep straight up lied to me. $40 a month for 150 Mbps internet, no router fee (because I use my own) and no installation fee, sounded amazing when I was paying $60 a month for 50 Mbps at the time. Sadly none of the promises panned out, but that's not the worst part. Initially I was set up with an installation appointment on a Saturday afternoon. Great, couldn't wait for faster internet. But on that day, no one came, no phone calls either. I called Frontier frustrated and confused because I just wasted a perfect Saturday waiting at home, and they told me they had technical difficulty reaching the technician, but they set me up with another installation the next Saturday. So a week later, I sat in my home bored out of my mind for 5 hours, again, nobody showed up, no phone call, and same excuse.

I see I am one of the many clients that have fraudulent charges on their account. I have contacted FRONTIER COMMUNICATIONS on more than (2) occasions now to inform them that I am being billed for service at a location that I no longer live at & that my services were paid IN FULL before I moved on June 9th,2018. I am being billed now & illegally threatened of legal action against me for services 6/7/9/18-7/9/18. The threat is that they will report to credit agencies to ruin my impeccable well earned good credit. Can someone let me know if any class action suits are pending with FRONTIER as I would like to take part.

Tried to get a replacement remote for really old one that no longer functions properly - only cable company I know that charges - and it's a whopping $20 - for replacement remote. This took 45 minutes of my day as I was transferred from Customer Service to Technical Support and back again and then was hung up on. It's my mother's service, but if it were mine, I would CANCEL immediately!! She's been a customer for years who pays on time, but clearly customer loyalty doesn't matter to Frontier.

Advice to anyone considering doing business with Frontier Communications: Take thousands of dollars and tear them into small pieces. Throw the pieces into a busy intersection and lie down on them. This would be less painful than dealing with this company! To say Frontier Communications is the absolute worst company that we have ever dealt with is an understatement. There is not a word in the English language or any language for that matter that can accurately state what a disaster this company is.

Internet had severe lag and would go out periodically. 1st technician ended the lengthy call without resolution. 2nd call into technical support. I was on the phone for over an hour while they troubleshooted, at the end of the call they determined it was a faulty router and they would send a replacement and it would arrive in one day. 8 days later I had not received the replacement router.

I would like to start with the hold time on the phone to speak to a live person with either company is horrific! I even tried to press the button for new accounts which was answered right away! Until I told them I wanted to speak to a supervisor then was transferred back into oblivion! I have been disputing a bill since May! I have called several times and still has not been corrected. I have been lied to, stating my balance was cleared for all the times I called and asked to straighten things out.

It seems to be an odd thing to have to complain about but back in June I called to pay the account for an elderly member and after having paid it I failed to receive the receipt. Two months later after disputing on his credit report Frontier is saying the balance is still owed but then retracted and said it was odd that I called back for the receipt from the payment. I resist all urge at sarcasm here. It took hours on the phone and multiple managers to get them to pull the call recordings to verify the payment made, the verification code, and see where they misapplied the money to. This will take days. The lack of company responsibility to adequately problem solve is appalling. This should have been much simpler, less time consuming and done with the integrity of a cognitively capable adult trained to problem solve efficiently. A fifth grader could have done better reasoning skills than what was presented today. Level up Frontier.

Over the last three years, we have experienced ongoing service outages w/ Frontier, w/ the service rarely working at the advertised speeds. We have called tech support multiple times to resolve these problems and communicate the problems around service outages, why the second router Frontier has provided having to be constantly rebooted (as in 3-5 times a week), all to no avail. The service goes down randomly w/ no explanation (it will completely crash a dozen times a day and then come back on after an outage that can last 30 seconds to 15 minutes). We have had Frontier techs out to the house multiple times, all to no avail.

I was a 4 year customer, starting with Verizon. I had a DVD go bad. They sent a new one, (I returned the old one) promised me a credit for the two weeks, but then the credit was denied because of poor records, even though it showed they sent me new equipment. No chance to appeal or talk to a supervisor. So I decided to discontinue service, now they owe me credit for the balance of the month and they have sent me a bill for the next month. What a racket... No wonder they are in financial trouble. I planned to start up again in January, but no way. Customer retention seem to be a low priority. I have received a notice to return my equipment, even though Anthony who stopped service said it was used equipment and not to return it. I was promised another bill if I keep it. They will get it when I get my credit. Dug in.

We live in a semi-rural area and our internet service has always been terrible; frequently goes out, so very sloooow and downloads are torture. We, along with many neighboring households, have complained and asked if anything could be done to increase our speed. We've been told that we could have faster internet immediately if a new switch was installed. Management refuses to install a new switch. Why? Unfortunately where we live Frontier is our only choice for internet. Not hard to see why they won't install a new switch. They have us and they know it. So frustrating and completely unacceptable.

July 2nd, 2018 I was driving on Hwy #776 Englewood Fl. I had a Frontier repair truck driving terrible. He was no more than 6-7 foot off my bumper. I was driving 54 mph in a 45 mph zone. He was blinking his lights moving his hands to get over. There was another car right to my right. As I passed that car the service truck passed me on the right and fingered me. I don't think you want me or anyone else to perceive your company with this sort of actions. It was approx. 10:50 AM. Caught up to him at the traffic light. Snapped a picture. I would think maybe he needed a safe driving class or hard speaking to but next time I see this I will head right to the police dept. and show the picture of the truck involved.

This is the worst I repeat worst customer service I have ever had. It took me 3 months to try and get my internet set up from the time I first called to me cancel them. I never got to use the service. I don’t even know how the service is. The first appointment the guy never showed up. The next appointment a week later the guy showed up and left sayings nothing. I had to call them to find out I couldn’t get what I sign up for. Then a week later a guy came and turned something on without coming into my house. Had to call again to get the equipment. Was told it was being mailed today. Never got it so called again and it was mailed regular mail. Would have to wait another week.

My mother, who is in her 90s, got her Frontier bill yesterday, with an increase of $29, saying it was for some HD something. She has no HD channels. She was upset, and called into customer service, waiting for over an hour. The customer rep said that her credit had expired. No notice, no warning, nothing in the bill indicating why the bill was increased. The rep said she found a package for her. Mom had told her she wanted sports channels, cable news channels, shopping, cooking, game show. Within about 15 minutes, Mom only had shopping and local channels. She called back to the rep, who said to call back by 11 p.m., got a different rep who said she'd have to wait 24 hours now. I had an elderly woman crying to me late last night.

This company is the worst at communication amongst its own staff even though it claims to be a "Communications" company. Never in my life had I had to battle so hard to have a bill explained and reassured multiple times that it had been scuttled. It wasn't until my 6th phone call and numerous promises that my bill had been settled that I finally received a Collections notice from a collections agency that I finally succumbed and paid the bill to avoid it going on my Credit report. This company is full of complacent liars and absolutely terrible customer service as well as promised service being provided.

I wanted to disconnect landline and increase speed. Did so happily on Friday and gave them a positive review when survey came. Saturday. My son finds out our internet wasn't increased to the amount they said they'd provide and I was paying for. Leave a message for the consultant no answer. Monday, leave a message, no answer. Call another rep. after 10 minutes, get disconnected. I gave my phone number, they don't give their's if you're downgrading. Call another rep. Ask for their number (won't give theirs), can't give me the service I used to have because I was grandfathered in. We're talking now a difference of $10/month.

I signed up for them because I was told that they owned the phone number I needed for my business. I found out later that they lied to me. I signed up for a 2 year contract. When it was up I switched to someone else. A month later I received a $3600 bill from Frontier. When I inquired I was told that because I did not send them a notice that I was canceling the account it automatically renewed and that I owed a $3000 early termination fee. I could not pay it so I was told that in order to not pay the fee I had to resign up for Frontier and pay all the fees like I was a new business customer which was around $600. If that was not enough, I was still getting $3000 bills for 3 or 4 months and I had to call and spend hours on the phone explaining each and every time.

Maybe I just missed it but it would be nice to be able to post a Google review rather than here. More visibility. But either way these are more of a tool to vent rather than having any expectations that something will change. I just opened my second account with Frontier. I won't go into details because it is irrelevant. But when I called to begin service I was given an install date that was about 14 days out. Pretty much everything I do requires me having an internet connection and I also work from home so this was a big deal. But I dealt with it. On the day of the installation I had been given an appointment time frame of 9 am to 1 pm. I know this simply meant the technician could be at my home any time during that time frame. However, at about 12:58 pm he called saying he was going to be 45 min to an hour late. So I waited and waited. Just before 3 pm he knocked on my door. He was nice enough but offered no apology whatsoever for being late.

This company is one piece of fraud. It’s been 3 months. I’m waiting for a tech to come out every 2 days. They give me a new date and when I call in one rep do not know what to do. It’s sounds like they all are their first day on their job there. I hope we get this company closed down ASAP. We need normal providers like Optimum, Verizon. Let’s hope that the state will close them down.

My neighbor almost 80 years old has been without her phone service for almost two weeks, I have lent her my cell phone as she cannot get out of her house and worried about an emergency. I have called Frontier every day and she has called with my cell phone. All we get is run around, they tell us someone will be there at a certain time and no one shows up or the supervisor will call you back and no one calls. This is the worst service. All we get is a runaround. Please can you get her phone to work. So fed up with this company.

My current bill showed a late charge of $2.50 added. The due date won’t be until August 17, I called on July 26 to remove it. The representative was so rude and wouldn’t remove that $2.50. I have never encountered any utilities company like this. If I could give lower than 1 star I would.

DO NOT SIGN UP with this company. A month ago we had a couple of outside salesman knock on our door offering Frontier services. It was the worst decision made. The salesmen were very nice and friendly and assured us that we would love their service and if for any reason we unsatisfied we can cancel with no cancellation fee as long as we cancel within 30 days of installation and we would only be billed for the days we had the service for (Biggest lie ever). The technician arrive the following week to install the service, left halfway without saying a word, came back a few hours later to finish the installation and left again without a word which annoyed my husband. This was the start to an awful experience.

I took the time to create an account and do this review because I really feel this company has caused me so much frustration over the years and I need to vent. The only reason I am with them is lack of competition in my area. Hidden fees and complicated bills that take days on the phone to figure out. Customer support is horrible!!! Soooo frustrating. You get transferred so many times and disconnect with no callback. Customer service usually takes me several hours to days to resolve problems. If you can use a cell phone, do it and stay away from Frontier. There is feel better.

From the beginning of Frontier installing our new service we were promised a price to pay monthly and every month they would raise the price. We were in touch with the President of the company via email who tried to make it right but then again they were raising the price and emails to President went nowhere. We were informed that we do not have a contract with them so when a year passed and they raised the price once again we switched and now are charging us for cancelling. The customer service is terrible. They don't even know what was going on. The actual picture on the TV would freeze and go out often. Stay clear of this company!

Be aware of this company marketing scam. They promised me a very good service for a reasonable price. After I verbally agreed to subscribe, they told me they would charge me a $ 75 for installation. They also told me this was a no contract service agreement and I could cancel anytime. They told me even the installation fee would be refunded if I decide to cancel within 60 days. The installation technician came and after he finished he made me sign on the screen of a tablet. You just sign with your finger with no chance to read the agreement. He told me I was agreeing with his work installing and explaining everything. I'm writing this a little over a month since installation. I'm tired of calling to complain and be put on hold for a long time. I hung up after 15 minutes on hold.

Called Monday, July 23rd to attempt to obtain technical help. Service guy from Dallas was polite and quite helpful and had tons of patience. When it was decided that I needed a service tech to come to my home, I was told that a service tech would not be able to come until August 1st. That is 9 days before I would receive service. I find that totally unacceptable. I am getting very close to calling Spectrum.

Frontier took an unauthorized payment from my bank account. I did not have a balance with Frontier when this payment was taken. This unauthorized payment caused more than a Hundred dollar in bank fees that I am responsible for due to no fault of my own. Customer Service only response was, "We're sorry." They processed a duplicate payment, doing nothing to even remotely fixing the situation. I am a disabled grandmother living on a fixed income and this illegal and unauthorized payment caused a Great Hardship. I have had to go without proper food, unable to purchase my medications because the funds I had for those things was taken in overdraft charges that was the direct result of unauthorized and illegal processing of payments when I owed NO BALANCE TO FRONTIER. BUYER BEWARE!!!

I've never seen a company completely comprised of liars and incompetent idiots. What an absolute horror of a company! I had Dish service earlier in my life, for ten years. No problem. I was a happy camper. A few months ago, I once again became a customer. It's been a nightmare. Everyone, from the sales people to the customer service reps, have been liars and just pathetic excuses for human beings. STAY AWAY! There have to be better options out there. I am so frustrated and shocked that this company is still in business. May they all rot in hell for the way they treat the customers. Run in the opposite direction!

Just wanted to write a follow up on my review of July 20th. I was contacted by 2 representatives from Frontier. They were very apologetic and seemed to sincerely want to rectify the issue. Since I had already switched my service to Spectrum, they offered to reimburse me for the three weeks I was without service due to failure on their part. I appreciate very much them reaching out to me to get the facts in my situation, how I wish I had been given that attention 6 weeks ago! I am hopeful that they can drill down to the multiple layers of dysfunction on their end so no one else has to deal with this.

I called Frontier on about July 17 to cancel my TV and landline service effective on July 30 and keep internet only. What did they do? By 9:30 on the 18th they disconnected 'everything'. No internet, TV or landline. It took 2 hrs 17 min on the phone to get it back on in 4-6 hours. The phone & TV were still not on. Then, another phone call of over an hour, to this day (July 23) no one can call in on the landline. Not sure about the TV, as I am not using it.

Frontier Communications has the worst service of all. In our area of the mountains there is no one else to use. As soon as competition shows up Frontier will step up their game but hopefully people will dump them and never go back. If Frontier wants to have a large customer base maybe they should think about satisfying the ones they have now. We are thinking of getting our own tower or just using Verizon but is it worth it? Hopefully cable comes soon.

If I could rate lower, I would. I have never been so displeased with an internet provider as I have been with Frontier. They advertise high speed internet, but 24 mb for $64/month is NOT cutting it. My internet keeps freezing, and almost every day I have to reboot the modem. You would think DSL would be a bit more reliable, but guess again. They don't seem to be in any hurry to address any of the core issues, so I won't be going back to them again.

First, let me say as a stockholder in this company that recently went through a -22 to 1 stock split and dealing with them on a customer level I can see why they are in a downward spiral. They don't know what customer service is after they get you as a customer. In June of 2017, I was so fed up with my internet service I decided to upgrade my speed as at peak times I was going down to less than 1 Mbps. Nonpeak times I would get about 8 Mbps. After Frontier switched trunks and worked on my system multiple times my speed would still drop to 1 Mbps at peak times. I decided to upgrade to a new service they offered at 24 Mbps. I have been with Verizon then Frontier since 1999 and have upgraded my service a couple of times over the years. During a couple of upgrades, my router had to be changed to allow for a faster speed.

I made the first call with Frontier at June 28th to place a new order. I chose them because my new leasing office told me they are the most popular one. Talked to their sales for 1 hour to get a $75/month 150M internet only. And it counted new customer discount! After talked to my friends I felt like being cheated so cancel my order and purchase another one $40 month. They needed me to fill a form and send to them. I sent it out on July 2nd and called them and was told they will call me back in 72 hours. I waited until July 6th and called them then they said I need to pay a $45 deposit (Yes, I called them myself. If I just wait it would be forever!). Then scheduled installation service on July 9th noon.

Frontier survives by having bottom barrel prices, but in today's market that pretty much guarantees a rock bottom service. That is very much what you receive with frontier. I was a loyal customer for over a year. Always paid my bill in advance and then when I started having issues I contacted customer support. The first guy I talked to did his job, that is he verbally walked me in circles and said a technician would be available in a full weeks time. Meaning I would be without service for at least a week. Of course that is unacceptable so I politely asked to speak with a supervisor.

Our phone went out Sunday night. We are seniors in a CELL DEAD ZONE! Called Frontier Monday, said they would be out Wednesday. The 18th. If we didn't take that appt. could not be here till the 26th. Supposed to come between 8AM and 5PM. At 5:30 no one had come. Had to use computer chat, waited a half hour, was told he wouldn't start a call after 5PM, if he wasn't here. OK, surprise showed up at 6:30PM. OK, couldn't find the problem, went down the road, came back at 7:30PM. Still couldn't find the problem. Said he would return first thing today. Called today, they said dispatch couldn't give me a more definite time.

I had Frontier for over 2 years when my Apartment Complex basically made us turn to Spectrum. I cancelled my Frontier and returned the equipment via UPS on 4/9/18 in the boxes that were mailed to me from Frontier. The lady at the UPS store told me to keep the tracking label because "it's Frontier". In June I received a statement from a Collection Agency for $1,372.00 for unreturned equipment. I immediately contacted Frontier with the confirmation from UPS that the equipment had been returned and signed for. Also questioning the Billing statement from the Collection Agency for $1,372.00. Frontier told me they actually owed me $126.00 credit. So now this report is on my Credit Report and after speaking with Frontier again yesterday they cannot help me and I would need to contact the Collection Agency and dispute the matter. This has been a complete nightmare. Never again Frontier!!! This is why you will be out of business soon.

We have had service lose more than 40 times in a month. When called this time, as always 30-50 minutes on phone, yep it is not connected! Big surprise! The tech was very friendly, very courteous, however we have a service date of August 10, today is July 18. For more than fifty bucks a month why the hell isn't there more providers available in this area? Perfect for Frontier. No service costs no competition, sucks for consumers.

Prior to switching to Frontier I called to get quotes, all sounded great, so I switched. HUGE MISTAKE. From day one of installation it was horrible. I was assured all 3 tvs would be up and running, internet working and phone active, BEFORE the tech left. The tech wouldn't have anything to do with 2 tvs as he was told they don't have boxes to be attached and the work order says one tv. He was not very nice about it either. I was in a tither knowing he was leaving and 2 tvs were not working. I never checked the phone. My landline phone was connected to a call system for my mother who is handicapped, so it had to be working, it wasn't!!

Absolutely ridiculous that it takes over 2 weeks just for your employees to come and set up the internet. After we have to reschedule two weeks later because no one informed us that someone 18 or over has to be at our place they then don't even show up at the time they were scheduled to and so we call and apparently there was some "misunderstanding" and now we have to wait another day. At this point we really just don't want Frontier internet but we have already waited too long. We are really close to just calling and canceling everything. If you're interested in getting Frontier internet I guarantee you you will be highly dissatisfied and will regret it based on my family's experience and other reviews I have read.

Thank you Lianne for emailing me and resolving this dispute. It is now resolved and my money has been refunded back.

IF I could give this company a 0 Star I would. We had our flight cancelled at the last minute due to a time out for the pilot and crew after 3 delays beforehand. They did NOTHING to help us get to our destination. They could care less that we were stuck in the airport because they had no more flights going out. We had to re ticket at a REAL AIRLINES SOUTHWEST and we were actually treated like humans after running thru the airport to catch the last flight out. When we had our return flight we sat in row one where we could hear the Stewards all night talking about the other Stewards in the rear of the plane. They gossiped so much that they FORGOT TO DO SERVICE!! So we all flew 4.5hrs with no water or a snack and when the passengers asked for some water the Stewards made remarks about the passengers as if they were bothering them.

Never overpay Frontier a penny. It will take 90 days to get your money back. Think of all the interest they are earning. Every time you call they will tell you something different. I think the government should look into this. And the service is the very bad both customer or equipment.