Frontier Communications Reviews

I spent 1 hour on the phone to get my order completely lost in the system. Ordered 1GB internet upgrade from 200MB service and was told I didn't need to change my router or modem because mine is capable of the higher speeds... "Expect it to be completed by the 12th. Its just a service order switch at our end"... On the 14th I still have same speed on speedtest.net. Call into Service center on a Saturday morning. Hold time, 45 minutes.

Your installation crew came out after leaving your Fios wiring a mess for the last couple of years and sprayed dirt all over my white car while they where digging it out.. Then denied it was them, when I have pictures of their tools laying a foot away from my car.. One guy walked away and ignored me and one guy denied. Said it wasn't his problem.. This in a nutshell is the problem with Frontier.

Not able to dial out long distance for a week now. I have been calling speaking to representatives for the past week. My services was disconnected for nonpayment however We made payment in full still Not able to dial out long distance. I've spoken to at least 4 agents that were able to tell me that there is long distance service on the account but NO one seems to figure out why long distance calls are not going through. Kim from tech support transferred me to Nick in customer service only for Nick to ask me did Kim troubleshoot anything. This is what frustrates Me as a customer. NO ONE SEEMS TO KNOW WHAT TO DO!!!!

The issue was amicably resolved, but it took many phone calls and literally hours of discussion to get there. Had any one of the many people I talked with in the last three months been able to provide accurate information, I wouldn't have had to go through this needless process. As noted, I called in advance of terminating the service to make sure it went smoothly. It wasn't until the day I received the call from the collection agency, and spent four hours on the phone, being passed from one person to another, that I finally was able to talk with someone who was able to explain everything, and to go to bat for me. I'd like to say thanks to her here, but I don't want her to get fired.

We gave up after various outages and horrible tech support. Finally we moved to Spectrum. Not what we wanted but had to do. Then when we wanted to cancel they charged us an extra month +$10. What! Then they wanted the router back but we had to pay. I was transferred five times to get the account canceled. Five times and 40 minutes. BAD BAD Company to deal with. Avoid.

I will start by saying that Frontier deleted my post and blocked me on Facebook for posting this: Called to cancel my service 4 days into my billing cycle. They won't prorate bill. I am stuck paying for a full month at $183 plus a $10 disconnection fee and they won't shut me off till Jan. 3rd. It's Dec. 10th. That is horrible customer service! The fact that I have to pay for a full month only 4 days into a billing cycle for crappy service (cable cuts out all the time & internet super slow) that I do not want is utterly ridiculous! Especially after being a loyal customer for 6 years.

When I transferred my service to 91402 from day one they couldn't get it to work. The initial set up they showed up at another address and connected service there. Once I called to inquire about their arrival that's when I found out they had already finished. They then rescheduled me but I had to wait a week. They did the installation and my internet keep dropping. When I called their phone support said the modem was not connected correctly. They sent a tech out about 6 times but keep in mind they never showed up during their scheduled time frame or even day. After a month of no service I became very impatient as I work from home and it was affecting my work and my sons schooling. They said they would send someone out on 11/30/19. There was no show but technician called me at 11pm to say they were very busy and would come out on 12/5/19.

I cancelled service almost a year ago due to moving to a location with no service available. I cancelled in November, to which customer service pushed to the next year and charged me for December as well. I had friends who lived there after who paid service for November and December as well, but Frontier insist that I still owe them for December. As I did not receive the letters because of my address change and my understanding I was off their service, the only way I found out the charge had gone to collections was on my credit score.

Frontier has frustrated me beyond what any business ever has. I started service in August and for my first scheduled appointment, the tech never showed. They came one week later after I had called to reschedule. My internet was installed incorrectly by that technician and broke after 3 weeks or so of starting service. So when I had a technician come out (another call with ~25 min of holding and scheduling an appointment) the guy told me that whoever installed it gave me too high of a speed for what our area could get so he switched some cord out or pushed a button or something. No new equipment or anything; he was at my house for about 3 minutes. He gave me no detail about what he did or what my bill might do. Well, Frontier decided to re-charge me an install fee of $75 and equip delivery fee of $10.

Seven months of interrupted, slow performance of internet, internet outages. Several visits by Frontier Techs over the last several months. Numerous calls. Hours and hours on the telephone with customer service, hours of waiting for techs. Appointments awaiting tech service with ticket numbers two times no call no show. Calls from and to the "The President's Office" after filling a complaint with the MPSC. Nothing could get my line fixed. Today I fixed the problem. A defective phone filter. Techs didn't find it, I did. I contacted Frontier requesting credit for the defective service. At best a $51.86 credit after sending them $665?? And, to upgrade my service they want to make a $75 installation charge stick? Needless to say, I did not order the upgrade but instead said thanks and goodbye.

If you have any other option, take it. From overcharging, to unreliable service, to issues unresolved after calling and talking to agents repeatedly, it's just beyond me. The latest was a bill that was almost twice the monthly average. Our service is unlimited in the US. The agent told me the extra charges were for call over the minutes limit. I told him we had unlimited and his response was "that's not what it means". Seriously! Evidently calls to businesses and directory assistance are not included in your minutes. Then there are the extra charges that just say "Frontier". It's unbelievable. Trying to get the bill sent to the correct address took 3 calls to Frontier. Trying to get the phone connected to the right apartment took over 2 weeks & many calls.

I tried to contact Frontier to inquiry why my bill was so high. Their customer service could not help me because she could not access my account with a phone number. She asked me for my account information. But, I was calling for that precise reason. Frontier has not sent me a bill in quite a long time. I ask for a supervisor to see if this person can resolve my problem. She proceeded to hang up on me.

Frontier Communications is the absolute WORST company. I have landline phone service and internet service through Frontier. This is not by choice, but by necessity since there are no other providers of these services in my area. I was without internet more days than I was with it during November. Sent me a new modem, but still no internet. Service technician scheduled to come out 7 days later. Had intermittent service for a few days then it went out again. Another call to technical support. They were unable to fix the problem over the phone so scheduled a service call for Wednesday, December 4th sometime between 1:00 and 5:00.

This is the second time we have tried Frontier. We signed up for internet service and the person on the phone said he would waive the installation and equipment fees (around $90). Just got the first bill and we were charged for both. My husband has called several times and was on hold for about 15 minutes. The system was down (the irony). Finally got a person to deal with it today and he said nobody would ever tell us those fees would be waived. My husband asked to speak to a supervisor and was told he is busy and would just tell us the same thing. He would not let us talk to a supervisor. This has been a frustrating experience.

Transferred an existing account expecting to pay "as-is at Frontier’s existing prices" per contract that we signed. Received first bill, 2 weeks after transfer only to find out the bill is actually DOUBLE. Was told that there is nothing they can do to help out, previous owners contract expired (ironically) 3 days before we took over (ha!). Then they proceeded to tell me that the only thing they could do to help was to have me sign another contract - yeah right... we will never sign a contract with Frontier, worst company to be tied to. They don't care about their customers, and small business owners... only care about filling their pockets and ripping people off.

I have never complained or write a bad review about any company on Yelp. I was very disappointed about Frontier communications after calling their customer service multiple times. The problem is not resolved and their manager has not returned my calls. They don't care about their customers. I have upgraded my services with Frontier. Frontier Automatically sent out additional equipment without the notice or email. Then following months I was billed for unreturned equipment $200 in Aug, 2018, $200 in May 2019 and $500 in Sep 2019.

I cancelled my internet because of the slow speeds and the outrageous prices. All they had to do was send me a box to return my equipment. What do they do? They send me a new router? Why would you send me a new router when I am cancelling your service? When I go on-line to request a box, they say that no boxes have been sent to my address. On top of this, you can spend over 30 minutes on hold listening to a recorded voice telling you that you can go to their website to do what you want. When you finally get to customer service, they say that a box was already sent. I have no idea how they stay in business. On the other hand, I had to return some equipment to AT&T. I took the stuff to FEDEX, they scanned in the equipment, boxed it up, gave me a receipt, and 2 days later I had an e-mail from AT&T saying that they received my equipment. That is how you run a company.

We don’t have phone and internet connection for almost a week now. Everyday I call then and until now no technician coming to fix the problem, they give me a ticket number and a repair date but no technician show up, this is a business account phone and internet is very important to us. So don’t do a business if you cannot give your customer a good service. Please don’t try this company. They give you a headache.

We first moved to CT in Feb. 2019, from our hotel room we called and ordered cable and internet service with Frontier. We were told that in our package we would have ESPN - we do not. We were told that the contract would be one year. Which worked out great since we should be moving states in a year. I called tonight to see why I was charged a $9 late fee when I have never been late, in fact always a week or two early. Find out that last month the bill went up by one cent, $.01. Did not notice it, it has been the same for all these months, so for one cent they will not remove the $9 fee. And to top it off find out that we were put into a two year contract, not the one year that the salesman said it would be.

I give this company no stars! I ordered this service because I was tired of spectrum and their prices, boy will I NEVER DOUBT Spectrum again! This company misleads you and then puts the blame on you. I was interested at the time because they offered self set up; well I was told the service wouldn’t start until I set it up, I mean that was what the sales person led me to believe. Well I had a trip to take and I would be back for a month. I get back the package is at my apartment door. I check my mail and there is a bill for $90 from Frontier. Claiming I used their service.

Updated on 11/27/2019: I got a message that Frontier has responded to my 1 star review from yesterday (11/26/19). There is NO response to my complaint and I have heard NOTHING from them except "Resolution in Progress" tagged to the top of my review. It appears that THEY CUT AND PASTE THIS TAG ONTO EVERY NEGATIVE REVIEW. See for yourself So, be very skeptical when you see this cut and paste tag. Good luck trying to get your issue resolved.

Terrible service, slow, unreliable and unsatisfactory service department! Their service has gotten steadily slower and more unreliable. Their troubleshooting provides no results whatsoever. They simple send an email, which I cannot reply to, that the issue has been resolved. Then you have to start the entire process all over again.

On 11/6/2019, I called to cancel my service with Frontier Communication. I was told the service would be on until 11/30/2019. Last night, 11/24/2019, they shut off the service. I had not officially signed on with a new service yet, because I expected my Frontier service to be on until 11/30/2019. (I didn’t want to pay for two services simultaneously). I decided to call and ask Frontier for an extension, basically an extra month to give me additional time through the Thanksgiving holiday. I was transferred to “Amber”, who was very helpful. She said she would put in a ticket to get reconnected for 65.55 after taxes. She stated that my service would resume once the order # ** was processed.

I called Frontier Communications to cancel my service after my promo ended and was told there would be a disconnect fee which I think should be illegal. I am curious to know what the statutes in the State of Florida say about this.

I was switched to Frontier when Verizon stopped offering cable service in my area. After a rough start, the service was okay. But in the last year, we have seen our internet get weaker and weaker, to the point where we have dead spots in our house. But, the worst situation, and the reason I am writing this review, is because of the customer service. In June of this year my promo ended, which included a number of premium channels, for a decent price, about $156 total. I knew it was ending so I called them and spoke to Megan and explained that I wanted to pay no more than what I was paying during the promo period and was willing to accept fewer channels, with no premium channels.

In a nutshell...not the first time but, the most recent, we lost phone service for 2 weeks and were told we would be credited for the time we were without service. An appointment was scheduled for a tech to come out in 2 weeks. We periodically checked the phone during this time in hopes that service was restored, to no avail. Finally, service was restored 2 weeks later and we never saw or were contacted by a tech. When I contacted the company to find out where the credit was I was informed that the credit was denied due to lack of evidence that we were without service. Now, the outage was reported immediately when service was lost and we contacted the company when service was restored to establish the credit we were due.

FIOs TV stopped working, after multiple fruitless calls requested a service tech be sent to assist. At this point internet connectivity became unreliable. After 24 hours of issues was told no service tech was available for another 48 hours. if you drive by any Frontier location there are 20 plus vans fully equipped just sitting in the lot. They have reduced service force for profits without regard to customer service. One of the poorest managed companies I know.

My billing period was from the 4th to the 3rd each month. I cancelled my cable and internet on October 2nd and returned my equipment prior to that date as they were going to double my costs after my original contract expired. I paid my bill that covered thru October 3rd. They rolled over my bill for Oct. 4 thru Nov 3rd, doubling my charges. I called and they agreed to make a correction the NEXT month.

If they spent as much time actually troubleshooting the service as they do trying to sell me a more expensive package my problem would be fixed. Additionally they charge $10 to disconnect your service and you have to watch your bills because they will frequently charge you a higher amount and you have to go through a 20 to 30 minute upsell call to get it straighten out and multiple transfers between departments.

Within the last 2 months, I've talked to Christain and others but he was not helpful. He went through the regular fixes i.e. channel changing, PPoE, etc etc. They sent a tech out that did no diagnostics and just replaced the modem. Since the last 2 months have passed I have had frequent disconnects in the evening making my internet that I pay for useless. I called the retention department and they told me they could only credit money back to me after a tech had come out to "fix" a problem. One person told they could not give me a credit and hung up. I called back and that retention agent magically credited me $25. Still have disconnects. I called a week ago after being too far frustrated and told them the same issues are still happening.

Gave us a free year of amazon prime for free just for being customers and their internet speeds are fast and hundreds of channels. They also help a lot when there is a issue with the set top box or tv and their website for customer service is great too. They also have many ways to pay and can extend bill periods reasonably.

When first service they tried billing me for my account and another account that wasn't mine and sent me to collections on the account that wasn't mine. Second, if your payments online go through but their billing doesn't allow it to go through on their end, it's your fault. Third, the representatives are not helpful. Sometimes, you will not receive bills, if you have paper billing and if they don't send one, it's again your fault. They stated I would have great service in my area and I have to be within 20-23' of it for it to work well. When I told them about the poor signal and they came out and checked it, they stated I would have to buy a $125.00 booster to boost their signal.

Avoid this company like the plague. I started service with them in Fall of 2014. There were connection problems and they charged me for premium service but only delivered the basic speed. They adjusted the charges and I stayed with them. I have all my bills set to auto pay so I didn't notice when about 2 years ago they started charging me for premium service again even though I had the slowest internet they offer. Also, the internet cuts out at least once a day. Started seeing advertisements from other companies that were offering service for around 20.00 for their basic plan. That's when I looked into mine. When I told Frontier they said my price went up because I was a continuing customer (WTF?). Anyhow, I've since cancelled. These people were giving me the lowest speed and charging me for their highest for 2 years. My bad for not catching it earlier but that strikes me as abusing customer trust. Avoid this company like the plague.

Frontier is the absolute worst company I have ever been serviced by or purchased anything from. Their product itself is slow af. I knew that going in. I was switching to save some money from Spectrum. Spectrum may lie and cheat but at least they have a good product and they are capable of providing adequate service. I am actually getting Spectrum cheaper than Frontier now HA. I'd be willing to pay a lot more to never have to deal with the idiots at Frontier ever again. From the customer service reps who did nothing to fix the problem and the incompetent techs etc - I will never consider buying their service again and will be sure to tell everyone i know never to use frontier. They cant even cancel my service properly. They charged me 3 times for tech fees that they promised to waive.

I have had Frontier Fios for two years due to I was in a contract with them. The internet that was supposed to be Fios internet was horrible. Very slow where our phones or computer would load very slow. I have called them several times and it was always the same song and dance with them. They always said that they would try different channels and had to constantly reboot the modem. Constant packet losses while gaming. I really got tired of spending hours on the phone with them. So at the end of my term I had thought about bumping my speeds up and asked if they offered any deals for me to stay with them.

I have had appointments scheduled with this company on 6 different occasions. They give you a 4 hour arrival window. Every single time they never show and never call. They then mark your service ticket as completed. When you try to call back in you have to wait until their next available time, and on it goes. I normally don't write reviews, especially bad ones. This company has inspired me to share my story as to how terrible their service is, in my opinion.

They are they worst internet service I have ever had. They make appointments to have technicians out to fix your service and no one shows up. I have had this happen more than 3 times now. It is so frustrating! The only reason we still have Frontier is because they are the only option in our area. The customer service is not good and they do not want to fix their mistakes when you call them on it. I can't believe they are still in business!

We originally signed up for Verizon Fios. They were great. A few years later, Frontier bought the Fios franchise in North Texas. Frontier has the worst customer service. Most of the representatives do not know anything about how their network functions. Without a contract, our original 50 MBPS got more expensive. Faster speed options (200/500) were reserved only for NEW customers.

I currently have Fios Double Play and 50/50 internet, and have had it for the last three years. I've always paid on time, in full, never a late fee, pretty much a star customer. My monthly bill was set to go up in September of this year, so a few days into the month, I contacted Frontier about lowering my bill. The bill was supposed to go from ~$165 to ~$220 for the same exact services, and ~$220 was way out of budget for me. After talking on the phone for over an hour, I was assured that I would have the same services, and my bill would be lowered back to what it was from October 2019 to September 2020. They couldn't change the existing bill (the ~$220 one), so they said to pay about ~$166 (taxes included), and next month, to call and have them remove the $50 - some left over and the late fee that I would get.

I signed up for Wifi service just YESTERDAY and my speeds are extremely slow and I have very poor connection in my upstairs bedrooms. My smart TVs cannot connect. I tried to reach out to Frontier’s Tech Support and they were all incompetent, didn’t answer my direct questions and disconnected my calls. When I spoke to the FOURTH tech support person, he finally admitted that the service is crap and the router I was given was crap and to call back for an upgrade.

Frontier agreed that my October bill was not what I was quoted so I received a credit for the difference. Additionally Frontier noted that they did disconnect my services so they also adjusted my bill to reflect just the 2 days I had service. I am satisfied with what the company has done with this issue. Thank you Phillip and Gertrude for all of your help! I do wish I could’ve received this help without having to go through the process of posting this review and I hope Frontier can improve in this area. Because of this I have gone from a 1 star to a 3 star.

I was a customer of Frontier for 15-20 years in Illinois. Their broadband quality was lousy, but where I lived it was my only real choice. In June 2019 I moved from Illinois to Florida in June 2019. I called and cancelled the service on June 6th. Later in June I received my regular monthly bill of around $46. I called and told them my account was cancelled. In July I received a bill for June and July. I called again. I kept getting a bill for $96.49. I didn't pay it because I had cancelled my account. Frontier turned it over to a collection agency. The collection agency told me it was an "Early Termination Fee". After 15 years they were charging an early termination fee.

I contacted Frontier for the internet, phone and television. After all the promises on the phone of great service and so on, I found out late in the sign up process that the television was coming from DirecTV and not Frontier. Ok, so we'll give it a try. I called on a Thursday and Hook up was to happen on the following Tuesday the 5th at the end of the day. They showed up a couple of hours early so I was not quite home from work yet so my husband was there. In the midst of hooking my service up, they left abruptly. My husband assumed they would be back and concentrated on the DirecTV installation of the package, because they were at my house also.

Internet very slow. Ping is terrible. Paid for internet speeds of 300mbps and only get 20mbps or less. Customer Support is crap, They do not care about customers and be prepared to spend hours on the phone. DVR Space is minimal and sometimes only records 1 minute or less of the show I recorded. Guide UI is horrible. On demand is overpriced, cable costs 300+/month, and the annoying your call is forwarded to a automated voice messaging system. Lady made me get hurt and hangs up on your call. Phone audio quality is horrible. 4k video and Roblox does work.

Customer service sucks, overpriced for what you get, they take Channels without any reason. Rises prices without notifications, they don’t care for customers and I can keep going and going. The only I wish is this company go out of business soon and stop stealing money from people, I really tell all my family and friends to get out from this Schemers. Enough is enough. We have to stop making this crooks richer and richer.

I have had Frontier internet for 6 1/2 years. During that time I have had intermittent speed issues which until now have been addressed. The modem has been replaced twice and I have upgraded the service rate once. I am now paying for high speed internet. Yesterday I reported an issue of it slowing down intermittently again. After two hours on a chat with a very helpful person who could not solve my problem I was transferred to technical support. The woman told me that the internet speed they stated I was getting is only guaranteed at the router, the wifi is not guaranteed at all.

If you want to hate your life, do business with Frontier Communications. Their "high speed internet" SUCKS, is super slow, and you are CONSTANTLY being disconnected or slowed down even further. Back when I had a landline phone with Frontier for NINE YEARS, they even tried to charge me with a $200 "Early Cancellation Fee" when I cancelled my landline phone, they lied about it when I called them THIRTEEN TIMES, and took a MONTH to remove the fake charges after I threatened to contact the State Attorney General. FRONTIER'S RATING: -50. They pretend they're going to help you and give you fake apologies when you call them or contact them on social media, but they are liars. They need to be hit with a 100 billion Class Action Lawsuit. That's the only thing incompetent crooked companies like Frontier will ever comprehend.

My trouble started back in August, 2019, when I decided to upgrade to a faster service speed because mine was so slow and cut out. Their solution was 2 modems. Long story short, I have been crammed and slammed ever since. The customer service there is horrible!! I have had to call 6 times to try to get the billing straight, all the while still having lousy service. Even after the second box they had the idiot technician installed was unplugged and service stopped, I am still being billed for it 2 months later. The billing department consists of stupid people who clearly cannot get a job anywhere else and have no customer service skills whatsoever. Unfortunately, they are one of two companies we get where we live and the other one is double what Frontier charges. Horrible service, horrible technicians, horrible people.

My wife and I are moving and have requested a disconnect of our service on November 18th. Today, November 6th, our internet connection wasn't working, so I called Frontier to get it back on. Initially, I got technical support who told me that my account had been suspended, but they were confused because the 18 was in the system as our disconnect day. I was then routed to customer support. The representative, Rose, told me that the system has november 18th as our disconnect day, but that "someone" decided to shut it off today. I asked how is that possible, and can I please have my internet back?

I've decided that every time Frontier puts me on hold for an inordinate period of time, or transfers me to several different people who are all unable to resolve whatever issue I'm trying to get resolved, or disconnects me, I'm going to document it here so potential customers can see what their future will be like if they sign up with Frontier. Today, I tried once again to call Frontier, using the # on my TV screen (since I had a message saying there wasn't any technical problem with my service, there just wasn't any service). I went through an extensive phone tree to get to someone that might actually be able to do something, and the system indicated it would run diagnostics and it might take a "few minutes".

I have been trying to get an additional set top box since Oct 11. I was told the order was cancelled, I was told I ordered 3 and I only ordered 1, I asked for a 3 day credit for 3 days. We had no tv, I was told Frontier does not give credits {but they want my money}. I can not hang on the phone for 1 hr and 15 min at a time. So done with Frontier. Never got the set top box. I don't even want it now. Frontier stinks.

After many billing issues over the last few years after Frontier took over Verizon's service, I finally moved and stopped my Frontier internet service. I felt finally free from this lame company. Not so fast - a month later I received a $9.99 disconnect fee - no company charges a disconnect fee when you move - this company is like dog dung on your shoes!!! If you have to deal with them document everything, screen shot everything plus get names and operator ID's of everyone you talk to. They are the biggest liars and con artists I have ever dealt with!!!!

I canceled phone service in Oct 2016. Frontier continued to bill me for it. I called monthly and each time, the promised they'd refund me the charges and would prevent me from being billed again. One year later, nothing changed and I finally canceled my service. I wrote to Frontier's President and CEO and his team finally refunded me the charges for the year of phone service I didn't have. After closing down my account, the President's representative said I would receive a box to send my equipment back. It never came. Frontier also re-billed me for the refund that the President's office issued to me. I called their customer service and they reinstated the refund but I don't have confidence this will stick. This is a really badly run company and I will never do business with this company again.

Have a home in a very rural area of NY, Frontier only option. Called to install, tech never showed. Come to find out, the speed the customer service guy sold me on isn't available in this rural area, so the installation tech didn't show because he knew better. Called to reschedule and two weeks later got installation. But, ah ha! Because we are forced to take a lower speed, the installation fee is double. Multiple calls to customer support to get that fixed because it isn't my fault I cannot have the speed I wanted. Billing address wrong, multiple calls to customer service to get that ironed out.

Technicians are scheduled but never show up. Techs came on days not scheduled letting themselves into a gated community marked "no trespassing" without permission. They installed a temporary line and left it lying on the ground with the connections susceptible to the rain (it has rained almost every day for the last month). We are in a rural area and a cable lying on the ground is at risk of being damaged by wildlife. It remained like this for more a month at this point. A couple of days ago I found a young deer tangled in the temporary cable lying on the ground across the front 4 acres of the property.

I called last month to cancel to go to $34.99/month for 75Mbps with Infinity. I was offered an upgrade to 25Mbps, couldn’t lower my rate, but was offered free install to stay. Being the loyal customer I am, I stayed with them and took the time off work for the new install. When I get my bill, turns out the install was NOT free and only upgraded from 12Mbps to 18Mbps, not the 25 Mbps she stated…. Why would I pay a $75 install fee for a 6Mbps upgrade at $50/month when I could go to Infinity for 75Mbps at $35/month?? Plus, I find out the $50/month is after a $10 discount. So, I am actually paying more than I was. AND the hassle of taking time off work for a technician install. I just called and they had nothing, no sorry, no nothing, just that’s it that’s all! Scandalous…Lisa lied to me to retain my business then screwed me knowing nothing could be done after the fact.

Very irregular billing practices--over 2 year time frame--signed up in Feb. 2017--discrepancies from initial contract started almost immediately. Service reps promised corrections--some worked issues too many to describe. Put on vacation mode well in advance--got huge billing--could not be changed because it ''was in the system'' even though I changed well in advance of the billing/due date. Most recently I questioned the billing--was told 3 times--YES--that is 3 TIMES! That 3 previous reps had given me FALSE information. When I queried how this could happen, I was told that the rep ''told me what I wanted to hear to get me off the line to service other customers''???? Atrocious. Supposed to get a call back from some Nebulous ''higher authority''--looking for options.

I had internet at 2 locations. I closed one account and over paid it by $93 dollars. Frontier gave me a $93 dollar credit on my existing account but reported to the credit service that I had a unpaid balance of $52 dollars. I did not receive a bill for $52 and received a $93 credit. They claim they turned the service back on for 3 days. I called many many times but they will not take it off my credit report. I since canceled my other account I had with them for 3 years and will never use Frontier again. DO YOURSELF A FAVOR AND DO NOT USE THIS CRAPPY CRUMMY CO.

By far the worst experience I have ever had in my life with services. I got Frontier In July, 2019. I had 5 technicians come out within 3 months. Supposedly the speeds they gave me were 500/500. Never hit over 100 download. Internet on and off. I lost internet for about 15 days. Their customer service was horrible. The agents just give you the run around. Untrained staff, untrained technicians. Horrible experience, a bit waste of time and money!

Worst access to customer service ever; limited hours; difficult to navigate; and, they don't get the orders correct....thus, additional time spent calling back, reciting the same request; and, waiting....waiting....waiting! I would not recommend Frontier Communications to anyone.

I am moving and of course need to cancel my Frontier service. I have called 3 times to cancel. My first time I was on hold for an hour and told by the representative that they cancelled my account and that I should get a bill for $10 for the cancellation. 2 weeks later I realize the account was never cancelled as they are notifying me of a new bill. I have my husband call this time around, and the representative tells us that the previous representative lied to me and the account was never cancelled. He was told that we will get a credit for the bill and the account is now cancelled and gave us his name and a confirmation number.

I was told if I had my own router, I would not be charged 10.00 monthly fee by the customer service representative, and I agreed on that price and service. The very next day I find out that they "can't" remove the 10 monthly fee for a router, even if I have my own, that is an extra 120.00 a year for absolutely nothing. How can I trust this company???

If I could give Frontier a negative star I would give them 200 negative stars. They are the biggest con artists in the world. They sold me a package that was complete garbage. I had to reboot my router everyday at least 2 times a day. I had to contact them multiple times and after 1 week of service I could not take their sub-par service. So I called to cancel and they told me I would have to pay. I spent 2 hours on the phone with them because I refuse to pay for awful service that I only had a week. I finally found someone to cancel the service for me with no penalties, only to receive a bill today saying I owe 268 dollars. I contacted them and their response was, "Wait till it goes to collections then you can try to dispute it." I refuse to do that. My recommendation for anyone reading this is AVOID THESE SCAM ARTIST AT ALL COST!!!!!

I have Frontier FIOS for 5 days and I have to reboot the Optical Network Terminal (ONT) at least twice a day (one in the morning and one in the evening) because it lost optical signal connection. Talked to Frontier technical support three times now. Every time, they said that they send a pulse to reset the ONT and it won't happen again. However, I wake up in morning and find out the internet is not working so I have to reboot the ONT and router so the internet is on again. Then I come home from work in the evening, internet is dead again so reboot will get the internet on again. The problem is all my security cameras are not working when internet is down. Frontier sale men go around my neighborhood and say how fast their internet compares to Spectrum internet, but I am regret to sign up with them now. Waste my money for installation and activation fee. I will have to go back with Spectrum soon.

I switched from Spectrum because I was tired of my bill going up every single month for 17 years. Frontier sold me on a 2 year price lock on my bill. Today is one year and my bill went up $16.oo. When I called them, they told me that I should have read the very fine print that only guarantees the Service price is locked for 2 years, the equipment is only locked for one year. No negotiation. I told them it was false and misleading advertising. They did not seem to care. November 12 is when I will discontinue my service with Frontier.

I must first state that the service we had was a landline only service in a northern Wisconsin area without any cell or internet service available. Frontier is the only option available. The service was for a part time seasonal home. The service started rocky with getting hooked up. The biggest problem was getting our billings. It did get straightened out eventually after paying late fees on bills we never received. They sent us a disconnection notice at that time for our first billing.

I signed up for DSL service with Frontier. It was $19.99 a month, but I was repeatedly billed $60 per month. I called in numerous times and was told it would be corrected. Lies. Never happened. In the spring of this year, 2019, the quad cities area of Illinois and Iowa had tremendous flooding and caused service outages. I had no service for over a month and was charged for it anyway and over charged on top of that.

I got the DSL service about 2 months ago. It was OK for a while (not as fast as promised). Then about 2 weeks ago it started going in and out every 5 minutes or so. I called tech support but they did not seem to know what needed to be done (told me to turn the DSL cable around and try again). I knew what the answer was going to be but tried it anyway with no change. The person then ran a diagnostic on the line and found there was a problem. The support person stated the problem could be on the outside or inside and if on the inside I would have to pay for it (I live in a apartment and explained it to them but went in one ear and out the other).

I disconnected Frontier 6 years ago! For 6 years they had sent me a bill that I have a credit of $16.07 (I have documentations). But in July I got a bill for $101 for late fees. But how? I am no longer with them. They can't explain and still want me to pay the fees. I called every single time that I got a bill and every time they say to disregard it. Today, I got a letter that if I don't pay, they are going to put it in a collection agency. Their excuse was I really did not close the account but alas, I found a confirmation email that clearly stated that I disconnected them in 2012. So I am filing a FCC complaint and will fight this till the very end. This is almost criminal.

CT is all in on UCONN woman and men's basketball. Taking off SNY here in CT bad move. If it's not back on by Nov I am out on Frontier. I am sick of these cable companies taking away our channels and then raising prices. Put back on SNY. I know many CT residents going to drop Frontier.

If you love history and you want to see what it is like to live in a 1960's Soviet Bloc nation where nothing works and no one does a job well, by all means sign up for Frontier. From them changing the phone # I had for 20 years and not telling me they did that, nor giving me my new #, after NOT SHOWING UP FOR THEIR FIRST 2 INSTALLATION APPOINTMENTS AND NEVER LETTING ME KNOW to 2 of my remotes getting worn out and them not wanting to replace them for free, I can't say enough bad things about them.

First, I called to pay my elderly mother's bill, which was past due. All systems were working at that time, phone tv and net. I paid her bill and now nothing is online. My mother is on a walker and suffers from memory issues. She is prone to falling and has a med alert on her neck. After paying her past due amount, I call her to let her know. Her phone is now disconnect. Now, I call tech services and attempt to explain my dilemma to Antonio. I can not verify her account, I can not remember her birthday, I do not know her 4 digit pin or the last four of her social. She lives 35 miles away. Antonio was the worst person I have every spoke to, would not listen, would not transfer me to a supervisor. We will be switching providers asap!!!

I am in the process of doing battle with one of Frontier's debt collectors. Frontier overbilled me for a total of about $75 and I will NEVER pay it. I just want to call out Eastern Account System of Connecticut https://easternaccounts.com/ for doing business with these criminals. I hope for a class action lawsuit against frontier. If anyone else out there has been screwed by these guys, I'm happy to help write letters, contact attorneys general, the Better Business Bureau on your behalf. These people should be held accountable on social media!

Tried to get internet service, customer rep assured me availability, charged me a 90.00 dollar deposit. Even though their lines are marked running through my front yard the service tech informed me my home is too far from their office to provide service. He said he would cancel the order and refund my deposit. NO way !!! Just try to find a person to talk with, after hours of being on hold. RUN FROM THIS COMPANY AS FAST AS YOU CAN!!!

In mid Sep. 2019 I experienced intermittent outages (so bad that I can't stream video). Spent 3 days, multiple hours to do on-line debug with their support (reboot, reset, etc.), finally a tech was scheduled but it will be 12 days later before that can come and check out what's wrong (too busy was the reason). The tech came and immediately knew the issue without even asking me and replaced the ONT. He said it is common the ONT couldn't respond to on-line update hence kept on rebooting. Then it works pretty good. Occasionally I still see outages for ten minutes but this is bearable. My guess it was undergoing on-line update.

Been with this company for at least 12 yrs... No probs really until Frontier just haaaaad to buy out Verizon. The past 3 years have been dismally frustrating. I pay for the fastest package internet. It usually goes out 3-4 times per year and takes on average 2-3 weeks to get back online. But frontier's crack band of snarky, miserable people make that time feel like a three week flogging from wet laundry while tied to a tractor wheel.

They worst company ever. Every time there is a game or a movie we bought and want to watch the service cuts out. I am done with them tomorrow. An hour wait to talk to someone. Give me a break. It happens every time. What a fool I was to switch.

First of all I was told the introductory rate was for two years and then after one year they made up some lame excuse on why they didn't have to honor that price. They claim they didn't get my first payment, even though I sent it through my online checking account. I offered to have my bank contact them, but they refused. So I had to pay twice for my first month of service.

After months of insurmountable technical type issues the last few weeks have become consistently reliable. I fear one good review might mean the FRONTIER cheek turns away even if it was never turned. But for now...our internet seems fluid. The children are YOUTUBE consumed once again.

Frontier plays games...vicious games. I originally was with Verizon, when Frontier bought them out. My monthly bill quickly climbed more than $30 and they claimed this was the best rate they could offer. When I called to inquire about switching to another company, they disconnected my phone services without my permission even though my account was paid in full. Unbeknownst to me, when they disconnected my phone services, it made it impossible to get my phone number to go over to the another carrier when I switched to them 2 weeks later. They then played games for an additional 3 weeks stating everything was taken care with the porting of my phone number and my account being closed … UNTIL my account became delinquent. Then they charged me an extra month’s payment to turn my phone back on to have my number go over to the other company.

Frontier communications was unable to install services for my wife and I. The technicians were rude, and lazy. The 2nd and 3rd technician whom my wife spoke to laughed at my wife questions when asking about coming in to do the install. Frontier never apologized. We had a 3rd party vendor come in 3 times. They came in the first time after the first technician came in to install the services for internet. He was unable to find the fiber optic cable. The vendor arrived and said he could not access the attic because the apartment complex did not have access to the attic.

I ended my service with Frontier on 8/19/19. Frontier, of course, bills for a month in advance. When you disconnect your service mid billing cycle there is no pro-ration done for that month. I am responsible for an entire month of service, despite using the service for only 6 days. I wonder how and why they are allowed to get away with this. Not to mention that the reason I cancelled is that I had numerous issues over the past few years since they took over from Verizon.

I lost internet service on 09-29-19. Contacted Technical Support twice, got hung up on twice but finally got someone who was willing to help. Tech had a new modem sent to me and against all odds I actually got it. Once I hooked it up, ha, it still doesn't work. I called their Technical Support line (1-800-239-4430) and was told someone from Tech Support would call within 48 hours. Well I'm still waiting and waiting. This company has to have the worst Customer service EVER! If I could I would dump this service and head to ATT. Why won't anyone there give you a phone number for follow up or better yet actually call you back when they say they will? People I've actually spoken to:. Ivan, Martin, Manuel, Richard and Den.

After I posted complaints on consumer affairs and office of president through frontier internet site, representative contacted me in 24 hours and it was impressive. They were really cooperative and give credit about the installation fee that I complained. I'm still waiting for repair but they are looking for solution for me. Actually internet speed in my area is much faster than any other provider and it is really good advantage. If there was no event like this I would recommend Frontier to my friend. I will be happy if this technician visit waiting time delay could be shorter.

I added TV to my Frontier services in April. What a mistake. They told me I needed a new router. Charged me $250 to install it and it never worked properly. For 4 months they bounced me from Departments. Finally the router failed and the earliest service date was 2 weeks out. They wanted me to go 2 weeks without internet and television. When I said that was unacceptable they said tough luck and "You can always cancel service."

This has been the worst experience of my life, I was told by their customer service person Alissa ** extension #** that they would waive the installation fee of $75 almost two months ago. This has been in dispute since and not one customer service person has tried to assist, instead they continue submitting tickets and telling you oh well. Do not do business with a company who does not value your dollar, your hard work. This company is a joke and a disgusting operation. Frontier YOU SUCK PERIOD!!!!

Our internet is cutting in and out so we made a call to resolve the issue. My husband was transferred to a tech and they took his # in case they were disconnected- they were, and the tech never called us back. The next phone call made by me this time involved trouble shooting for over 45 min. I was told to call back in 2-4 days if there was still no improvement. With no improvement we called yet again- this time we requested a services appointment which was made for 10/7/19 between 9am-1pm (even though I requested 10/4/19 as I already had that day off from work) several times. Before 10/7 Frontier text and called saying the service had been corrected and asked if we wanted to keep the appt. (IT HAD NOT BEEN CORRECTED, SERVICE CONTINUED TO CUT IN/OUT.) Every time we said "yes".

I have a Frontier utility pole on my property that I first requested to be removed in July 2019. The first service ticket produced a crew that removed one of their two lines, and left. Four service tickets, countless phone calls, and three months later, they refuse to do anything. The customer and technical support departments are adamant that the other department is the one to help, resulting in a black hole of transfers. Requesting to speak to a supervisor resulted in speaking with two agents at the same time, with the same result. I can't cut the pole down myself because it is connected to the pole at the street, but Frontier refuses to disconnect it. Frontier service is an oxymoron, and I hope you can have WAVE service at your location instead.

I was very disappointed on how tech support was handling my situation as well as the fact that it took so long to get a tech to our house. Once the tech showed up yesterday and told us we were out because we were "Unplugged" we were even more upset. But The tech that came to our house has completely saved us from having an absolute horrible experience. He was able to come back this morning, set up some temp services and is actively communicating with us and the angeniring department so we are not completely and totally in the dark. Thank you David in Tampa for being an AWESOME tech!

I moved back to Frontier after 6 months or so with Spectrum on July 3rd and somehow they lost the request to port the number. We discovered it while the installer was here and I happened to notice the wrong number on the sheet. The installer was great, he immediately called the office and tried to get things taken care of. At the end of the day, I was told I needed to keep Spectrum for another 7 days or so which put it into the next billing cycle. So I had to pay an extra month of Spectrum to keep my phone number. Well, in the meantime, when my account got the correct number on July 11th and another service call, I was told the account with the wrong number would just go away.

My services were installed on a Friday. So they disconnected my other services even though I had to continue paying Bright House because now they do not pro rate and would be charged for another 13 days but that was ok. The problem was that the very next day, Saturday I did not have service. I called Frontier and after attempting to restart my service and fix the problem 74 minutes later. They tell me they can’t fix it and I have to wait till Monday to get someone there! Monday??? So I had no choice but wait till then. On Monday I wait for a call to see what time the technician will arrive and by 1030 no call so I call them.

Absolutely horrific experience with this service! Seriously had to wait 2 days for available appointment, I was supposed to be seen by a technician 10/3/18 between the hours of 8 am-12 pm, I called at 1030 to verify appt, I was told everything was good to go. Called again at about 1255 when no one had shown up, I was told someone would be to my home today for sure. Call again a little after 1700. I was told I would have to wait until Tuesday for a next available appt.

I am writing this to the President of Frontier Communications J. McCarthy. On September 24th, my husband called and placed an order for internet only. They fixed a drop off date for the equipment, and a how to do it directions because it was simple to follow, for 26th, with order #**. September 26th We came home in the evening to find a note that they came and did not find anyone home. The teq so/tt # was **, said problems was access needed, (mind you that they had explained that it will be dropped off at the door for us to fix with the do it yourself simple steps).

Recently we lost connectivity due to a dug up cable. Knowing that there's no connection the technician demanded that we do all of their troubleshooting steps, power off, power on, etc. 40 minutes later, it was determined that the service was broken. After the service was restored, the DSL connection started dropping after we had a huge rain storm. I called again, but, before filing a repair order, the same 40 minutes of going through every single thing, when it's obvious based on the lights on the modem that there is no connection to Frontier. This time they dispatched a tech who came with a new DSL modem. Which fixed the problem for less than 24 hours.

First off they should not even get 1 Star - Nothing went as the salesman sold me on. I signed a 2 year agreement for a certain dollar. However the rate would slowly increase month after month until it finally peaked out at about 1/4th of my original bill higher. They will tell you they cannot control taxes etc. OK fine. As my service went on cable would glitch, internet would cut in and out. Unable to load wifi if I left room where router was. Several technicians came out and would do a few things. Not really solve the issues. Not to mention I had the bundle package and the phone was never connected. So I received 2 of the 3 bundles I paid for. The fiber line in the ground stopped working. They had to rerun a line through my yard which they stated was no charge to repair since it's their equipment. (Wrong. 6 months later I would receive a $350 bill for the 2 hrs it took technician to complete.

Frontier Communications is not worth it!!! They are a bunch of IDIOTS that can only transfer you back and forth and never handle the issues!!! We ordered 1 extra wifi box for a new tv we got, they sent 4 boxes and they want to charge you us for it! We requested someone pick up but we had to take to UPS. They sent a label for you to do so, the next day we receive 3 more boxes!!! So again we take to UPS only to be told they can not process label shows delivered!

I cancelled my service on the last day of the billing cycle. The instructions I gave to the CSR were to cancel cable and internet, but leave the phone line open so that Spectrum could transport the line over to their side. Frontier cancelled the PHONE not the internet and cable, and when I checked back one week later after Spectrum complained that they could not retrieve the line, the error was found...sort of.

I order Frontier’s fastest dsl @ 90Mb/s on 09/04/2019. Installation date 09/27/2019, 9am-1pm. Never showed up and was on the phone multiple times with many different reps all afternoon. I got the runaround and after literally hours on the phone was told that I had to reschedule because they had a very heavy workload and couldn’t make it for my installation. Now they can’t reschedule it until 10/11/2019. That’s five full weeks from the original order date and no guarantees that they’ll even show up then.

I oversee the affairs of my 92 year old mother-in-law and have had Frontier Communications out to fix her phone at least 6 separate times now for the same issue over the last month and a half. Each time they supposedly do repairs up the block, say it's fixed (which it is at that moment) but just a few days later the same problem returns (can't call out and outside calls get busy signal). No one is able to get a hold of her via her landline phone and she must rely on an emergency cell phone to call out and receive calls. This is getting extremely frustrating and it's a danger for her not to be able to communicate from her home. I seriously ask why a billion dollar organization cannot do simple repairs which last. Since Verizon sold off their copper telephone service to Frontier the quality of service and repair has dropped significantly. I am taking this same complaint to the FCC.

I had changed the internet service to Frontier at Sep/13, after installation it looks everything is fine. I am glad for it. At Sep/21 4:00 PM, the internet connection was lost suddenly, I call the Frontier support, and with 1 hour calling, I got understanding it is issue should not comes from my home, and need technician to solve it. I was told the earliest time for technician is Sep/25 9:00 AM -1:00 PM, I am not happy for 3 days life without internet connection, but I receive the appointment as I did not have choice. On the Sep/21, Sep/23, Sep/24, Sep/25, I receive many short messages from Frontier to remind me the appointment was set at Sep/25, and someone 18 or over may need to be present.

My promotional period was ending so I received an E-mail to call in to see what promotions were offered. Upon calling I was told by the rep I spoke with that I would keep my current promotion and it would be extended and my bill would not change. When receiving my next bill it was $10 higher than what I was told. I called and was told by the Rep I spoke with that the pricing I was told did not exist. I explained the situation and was told the issue would be escalated and phone calls would be pulled to see if that's what the Rep told me (even though current rep saw it noted in my account notes stating bill wouldn't change). I was told this process would take a week. It's now been 2 more billing cycles and nothing has been handled and my bill has gone up another $10 a month. They expect me to pay a higher bill each month while they take forever to do their investigation. Frontier does not stand by what they say and are liars!

This company is a joke. I am not surprised by all the 1 star ratings!!!! I ordered internet service through them and never received it. So I call them on a Tuesday to set up service. I pay over phone and they set appointment up for installation that following Friday. 2 tech come out and were at my house 3 hrs before even telling me that they wouldn't be able to do it so they would have to reschedule and come back with right tools. Okay so, the weekend come and go and no call or anything from them on Monday. So I call them and spoke with a lady on the phone.

Frontier Communications advertises fast internet service. This is a joke. I started them in January 2019. On the day of installation it took about 5 hours for the service tech to get working. A day later I had to call for service as again it was not working. In the 9 months I have had service the network has gone in and out constantly at times for 24 hours.

Before moving my Frontier services to new apartment, I did chat with Customer Support for charges if any, they told me that I will be charged $25 and then I placed the order for moving services but now I am charged $17.34 (one time charged in order) + $75 (technician installation charges in bill). To get move my services to new apartment, I had to reschedule 3 times, first time they did take my order but not updated my contact number in order and the technician came to my secure apartment building and went back.

Hi, I live at Baldwin Park CA. I have been a long time Spectrum and Frontier customers. I have a service on TV, Internet, and phone. In the last few months, I almost have a system down every two weeks and most just happened on Friday or weekend. Call in for service and walk through the troubleshooting so many times, so now I understood and be able to reset the main box and router myself.

Internet disrupts every 10 to 15 minutes! I called customer service three times and spent over 3 hours explaining to them that somebody needs to repair the cables in the area. Instead, they asked me to turn on and off my modem, then I was asked to accept the Frontier's agreements online (which is kind of difficult when the internet does not work!). They come up with many ideas what could be the problem rather than grabbing the problem by its root and repairing the internet cables. They offered to send a technician but I would have to pay for the service! WTF?? Needless to say that I switched companies and now have internet that actually works.

Truly the worst business. They do not care about their customers. They only care about their hidden fees. I tried to cancel service but wasn't successful initially (transfer marathon and then...."you've reached us after normal business hours". Only to call back and find out that I was ONE DAY late and they would not pro-rate my bill. So I had to pay for a month I would not be using. On top of that, I had to pay an extra disconnect fee (there is literally nothing to disconnect except the phone line and crappy modem I already unplugged).

I have had Frontier telephone service since 2015. I have had three to five service outages each year most lasting more than a week. The customer service is terrible. You might get to talk to a nice person but they can't tell you anything helpful. It would take months to get them to credit my bill for the days or weeks without service. The last time I noticed that I was without phone service was on August 16th 2019. I called that next Monday and was informed that the next available date to have a technician come out to my house was September 20th between 9am and 1pm!!! Over three weeks without phone service. Two days before the service appointment I get a text asking for a confirmation that I would be there. Yes, I will be there.

I have had so many problems with my Internet service over the past month. Ethernet goes out, WIFI goes out. Watch Netflix for about ten minutes & the Internet goes out. I recently went from 200/200 to 500/500. I have been told so many different stories from the customer service reps that It leaves me to believe that they have no Idea as to what they are talking about. Since bumping up my speed I have had two new routers. Now every time this happens I get a new password. When that happens I have to call my Solar Panel company to come back out to my house so that they can get the new password which they need In order to communicate with my Inverters if something was to go wrong.

On September 13, 2019 I called Frontier for the 3rd time in 3 days because the Fios internet was continually being disconnected. They told me that they would schedule a repair person to come out & look. On September 19th they were scheduled to come but never showed (ticket # **). Now they will not even return my calls or try to resolve the issue.

TL;DR: Frontier are terrible. Please use another company! I had planned to switch over to Frontier’s FIOS 500/500 internet. I set up the install appointment a month prior. Well the day arrives (Friday) and I’ve heard nothing from Frontier. Sure enough I call them, they have no appointment scheduled. They had cancelled my appointment and never notified me. Great. Of course the earliest they now have available is Wednesday, 5 days later. I ask them to waive the install fee seeing as my wife took time off work to be there and they never showed. Nope. They offered me a measly $25 credit. When I asked to speak to a supervisor, I was told it would be a 1 hour wait. "That’s fine. Please have her call me." No. They can’t do that. Can’t call out. Seriously? The supervisor can’t make outgoing calls? Is this any way to run a business?

We switched to Frontier recently and since day 1 the connectivity is terrible in our house, while they advertise that we'll have speeds up to 200 mbps, all we get is 20 mbps which is far worse than what we had before. After trying to get in touch with them for days the only thing we get is curt and rude answers saying they cannot help.

I moved down the street into a new house. I had 4 different installation dates and they never showed up. They had to do a credit check on me 4 times and every time I called they told me there was no account set up. Plus they charged me $80 when I had the internet for one week at my old place. Ridiculous how bad the customer service.

Wow, I should have never used this service. I signed up for Frontier over Spectrum because they had a $200 Visa Gift Card signup promotion at the time. It has been a crazy ride ever since. When my internet was first connected, we had a less than stellar tech named Dave out to the house. Dave was an unhappy man and incredibly rude, telling my husband we were going to have crappy internet because of where we are located. We are right in the middle of town, next to City Hall, Walmart and lots of other big stores. Dave left and sure enough, our internet didn't work.

I have never been a customer of a company with such terrible customer service. My phone line and internet went out. When I called customer service the earliest appointment they could give me to fix the problem was in TWO WEEKS. When I explained I worked from needed these services desperately it made no difference to them. When I asked to talk to a supervisor, after being put in hold for a long time, I was told they were all in a meeting (they are always in a meeting and unavailable). I then asked to have a supervisor call me and gave them all my information and was promised a call back. Surprise, surprise NO callback. This is a huge inconvenience to me as I now have to try and work from the library but the could care less. If you have any other choice I strongly recommend you DO NOT use Frontier.

We have repeatedly been dissatisfied with Frontier for both landline phone and internet issues but unfortunately it is our only option for internet in rural Byron as far as we know. Our most recent frustration with Frontier is the result of our internet going out two weeks ago. I spent an hour on the phone for a total of two hours on two different days with Technicians who ultimately decided we needed someone to come to our home to fix the problem. Their first available appointment was two weeks out so I took it even though it meant that I'd need to take a day off of work. They told me someone would be out between 10AM-2PM and at 10:05 on the day of the appointment they called and cancelled!

Customer for 20 years. Only Internet provider in my area for a while. Bundled my Phone /Internet with Dish. Phone would go out for weeks at a time. Internet in and out almost daily. In 20 years I never missed a payment. Finally called to see what could be done to fix WI-fi. CS told me "we don't even sell it in your neighborhood anymore". That would have been nice to know sooner. Called to cancel service. CS rep told me to pay my bill until I started getting my Dish bill in the mail. So I did.

All they wanna do is offer new products and services, put you on hold etc. I called 5 times in one day. I got transferred to hear about new deals and what I called for is yet to be resolved. I swear I’m going to check out another company. This is ridiculous. And what makes it worst each time I called they are sending me online and I informed them that online doesn’t have the information I want.

We were with Frontier for four years and cancelled when we moved out of the area. The person who handled our cancellation put down a later date in order to charge us for another full month even though we had already moved. They then charged us another $10 for cancelling. The service was pretty bad while we had it, but there were no other providers. I would advise you to find another company if at all possible. Frontier is awful to work with and lie to their customers.

Called a month ago, and a tech (Stephen) came out the next day. Apparently, Frontier cut our line while connecting a new construction. Stephen connected me to a neighbor so I would have phone service. The wire runs on the ground through trees to a neighbor's house. He said he would put in a request for someone to bury the line and that it would take a week or two. I called 2 weeks later and was told it takes 3 weeks. I called back today and was told a ticket was never submitted to bury a new line, and that the earliest someone could come out would be almost another 2 weeks. This person's job would be to measure the distance from the house to the pole. I get conflicting information on whether or not the line will be buried at that time. So, it will be at least 6 weeks with a cut phone line. I am in Northern Michigan, and winter will soon be here, which means snow and frozen earth.

The issue was resolved. I would like to give the 5 stars to Rodney and Christina who resolved this issue very quickly. Appreciate their help.

I hate to give even one star to Frontier just because of very poor customer service and the service has not been started or activated in spite of submitting our positive IDs. We called them several times and tried to follow up on the order which had been finalized. Every time when we call we get different answers that order ID is not in their system or unable to schedule service. They had issued new order ID and we submitted the notary public form and positive IDs again. After submitting the required information my order is still not processed even after two weeks. Not sure what is happening and they are not able to provide any valid reason. We are very unhappy about the Frontier service. Never had such bad experience before. I would not recommend Frontier to any of my friends or family in future. Please Beware!

CONSUMER ALERT - DO NOT TRUST FRONTIER. THEY WILL KEEP YOUR MONEY, AND NOT ISSUE A REFUND. Here's the deal, I'll keep it short and simple...I ordered service to be installed on Saturday. The tech never called or showed. I called to get a refund. I was told 3-5 business days. 8 days later, still no refund.

This company doesn't show the right price in their promotional advertising. Not in bold big size font numbers. 16 lines, 7 paragraphs small print on the bottom only. If you use your own router they still charge you even after you returned theirs. The same for their DVRs. How come if it cannot be excluded from the plan why wouldn't it be included in the $ price advertised in bold?. Always promos that expire and jack up the price without your knowledge. When you close your account they still charge you for the unused days of the period term even if you don't have a term contract. Just cause they think they can and you would swallow it without complaining. This company is an oligopoly and abuse their position and will lie to you. File a complaint with the FCC and the BBB in NY. Find a firm for a class action law suit and let them know what they did to you. We need your complaint.

We signed up with Frontier because they are the only internet provider to our area. As soon as ANY other company brings services to our area we are dropping Frontier. It took them 3 weeks and being on the cellphone with them 2-3 hrs a day to get our phone and internet working at our house that we moved into last fall... Incompetent customer service agents who don't care a damn about customers. They constantly transfer you to another agent and then eventually you get disconnected and you are forced to call them back and go thru their automated call center over and over again. Then you wait on the phone for 30-60 min to talk to a live person and they can't even help you and they shoot you in back into the automated program!!! Finally a guy from tech support determined that they had a wrong code setting in our modems and got them to work.

I called in today to disconnect my Frontier Fios cable. My billing had gone up astronomically in the last 2 months. The retention department made a valiant effort to change my mind but I had already switched services and their best effort was $75.00+ what I was paying with my new service. To pour salt into the wound, I was informed that I still had to pay for the entire month until October 1st. My bill wouldn't be prorated because of company policy. I was not under contract! She said that if I decided to return they would welcome me back. I told her that coming back would never happen!!!! Monthly cost plus policy not to prorate = Poor company!

I ordered Internet Service in May 2013. A few days later, I learned my roommate had gambled everybody's rent money and we were evicted to be out by June 1st 2013. I called and cancelled service. A year later I learned they had continued to bill me every month for 6 months for the phone line! I knew they had done that to the previous tenants as well! I have disputed this several times. It was removed at one point only to return months later! This continues to hurt my credit and keeps me from financing things I need such as Care Credit for my Cat who has Kidney Disease!

We have had this company for our internet provider for over 5 years. Although we have had issue after issue we continue to pay our bill. Our internet works when it wants to and we finally have had enough. I called on Saturday, September 7, 2019 and they said they had an appointment for today September 11, 2019 between 12-4. After taking a half-day off work to make sure we did not miss the appointment time, 4:00 came and went and when I call they tell me that my appointment is for tomorrow between 9-12. I tell the lady that I have EVERY message from them and not one message was for tomorrow. I am over Frontier, I am over giving this company our hard EARNED money. They don't care about anything but getting their money every month. I implore anyone who needs internet service to definitely steer clear of Frontier.

Without going into all the details of each phone call, there were multiple issues with my Frontier account starting in March 2019 when I called to change my plan for a lower rate. My new rate was supposed to be $98.99 plus tax. That change resulted in my service being disconnected completely, incorrectly reconnected and being charged for items I never agreed to.

I cannot recommend enough that you do NOT go with Frontier. This is objectively the worst service you could get. They ended my service before my last bill cycle and I spent over 5 hours on hold with 15+ customer service reps who didn't get me anywhere. Strongly suggest something like Google Fiber or the likes - where it's an actual up to date company with easier interface and systems.

When we first signed up for their phone service, they installed and told us the line may have static due to location of service and type. Okay, understood. We get our first bill and it goes to our physical address, post office was nice enough to forward to our PO Box. I called, got it changed and corrected. We go along for several months getting our statements at our PO Box then we didn't realize we hadn't gotten our bill for 3 months (no bill we don't realize we have it to pay, too many without reminders) then it comes to us with 3 months of unpaid service! It had been going to our physical address again and not being forwarded because we had lived there long enough that the forward request had expired. WHAT!!!

After reading some other reviews I realize I am not the only person experiencing difficulty getting bogus billings corrected and refund issued. Had bundle service with Frontier several years. Ended service June 2019. Told to pay entire month bill and excess would be refunded. Have been billed every month since for service I did not receive; this is Sept. 2019 and no refund in sight. Have spoken with CSRs every month to resolve billings and have them credited. Different CSRs every time I call and no one knows anything about my last call/discussion and promised resolution. I agree with so many other former customers, these employees are unprofessional, poorly trained and seem to know nothing of how their system works. VERY POOR company to work with. They get your money and keep it even when it is not earned!

I have chosen to not go to the auto pay route with Frontier Communications because on several occasions they get the charge wrong. So I make the payments online. If you try to make a payment over the phone it cost an additional $4.50. For my August payment I attempted to go online on four separate occasions whenever I would go to the payment page it would just spin and I could never get to the page. So I downloaded the app on my phone and I still cannot make a payment then. Finally two days later I was able to make a payment online. I then received a notice that my account would be suspended if I didn’t make a payment, that my previous payment I made online had a bounced check and I was then charged a $25 additional fee. There’s no reason why this should have bounced as there was plenty of money in the account.

We were scheduled to have our service put in today and my fiancé took off of work half a day so he could be there. Instead of them calling to let us know they couldn't do it they just didn't show up!!! When he called to see what was going on they said that they cancelled because there weren't any ports open and they can't do anything about it!!! Will never deal with this company again!

You may want to shop around for internet services before starting with Frontier. I have been with them over 5yrs to have issues after issue. They changed my plan several times without my authorization. They love to harass you if you get pass due. They also have the nerves to be strict with payment arrangements. It's ok for them to do what they want but if you have a set back don't expect them to show mercy on you. Rude unprofessional representatives. Who sound like they love their jobs.

Insufficient internet security with the provided modem/router and no ability to even buy my own compatible, relevant, current tech equipment. Customer Service ridiculously bad. Long-term customers of no importance.

Need internet for my weekend home. This is the worse customer service I have ever dealt with! No regard for my satisfaction, I was without internet for many months due to a hardware issue and they are refusing to credit me. Takes forever to get the correct prompts to get to the right department then must sit on hold for way too long to get someone, who is most definitely incompetent.

I returned a set top box in June. In August I received a bill for the box that was returned and after reviewing my bills I learned that I have been charged 11.00 a month for July, August and September. I have talked to 5 CSR over the last month and no one has been able to figure out how to credit me for the bogus amount. No one there knows what they are doing. Worst customer service from any company I have ever had to deal with. They need to fire all their incompetent CSR and hire and train new people. Worst customer service ever.

Ordered a service while was promised that someone would come and install the equipment. Nobody came. Called them and learned that no one was going to come. Cancelled the service right away. Weeks later, I got the bill for their services. Called Customer service to learn that there's a disconnection fee (have not used their services at all but have to pay). Worst experience ever! Never ever will order any service from them. Never!

We had Frontier installed on Monday Aug 26th. Internet went down Thursday morning Aug 29th. Can't send tech until Sep 6th....To add insult to injury we already received a monthly statement with amount due...WORST EXPERIENCE EVER!!

I am paying the special of $39.99 for FIOS 200/200, then Frontier announces 500/500 for $39.99, told to call in if speeds change to make sure I get that upgraded on that special. I call in, told absolutely not, then told by rep that people are getting fired for moving people from 200/200 to 500/500. That's disgusting to do to employees if true, on top of being lied to when I asked when signing up. Regardless all of my INTERNET SPEED TESTS average 100/200, oddly the only server I see 200/200 on is Frontier owned. Funny how that works. I am a new customer 6 months in and already I see issues such as this. I'm not even getting my promised speeds to begin and hoped 500/500 would offset that missing speed.

Suggestion for management, if a customer has a voice account with a different company there is good/great chance they would like to keep their existing phone number!! After 22 years I now have a new phone number I do not want!! If we are paying extra for the service why would I want a new number!! And I have spent 20+ hours on the phone of course on hold to be told I was given mis-information by employees of Frontier. I find it hard to believe in this tech age that I can not get the phone number I want back.

Their equipment and support are just not ready to provide an Internet service at the moment. When their service does actually connect, you cannot stream TV (I have 200Mbps). The support isn't trained, they do not know basic networking terminology to troubleshoot... They will tell you in several ways to reset your router though. I had 200Mbps service newly installed in late May, it worked for maybe 15 days, and hasn't worked since... It's August 29th. They will continue to bill you though, they love doing that!

Learned my lesson - should have looked them up on Yelp, but one would think they should be more honest and not require a contract. Started new service and they did not send a bill. The next bill they sent had a late fee for the bill they did not send? I asked if I can cancel and was told I am under contract! Amazing but not surprised they keep customers by contract and not by providing good service.

If you want to call every month to see why your bill, again and again, has gone up for no reason, Frontier is there for you. If you want to get a different story each time you call customer service of why your service doesn't work properly, just try Frontier. Even when I wanted to cancel the service I had to call 3 times while so busy with moving to see what the ** is going on with the returning boxes. Also, there is no guarantee that the price they offer you will be the actual charged price on your bill. I wish I could stop anybody from even trying!!! Worst nightmare ever. TV and internet are good but the customer service and billing make it fresh hell for you each time you call.

I usually only write positive reviews, I like to reward people with nice comments and feedback, when I have had exceptional service. This is probably my first poor review I have ever posted/written. I have no joke, called 11 times to have my internet installed. I have had 3 appointments set up for a technician to come out, I have had to have someone specifically stay at my place for me to be there to let them in. Not one time, in all of my 3 appointments has someone showed up. Each time I call they say someone will be there and no one comes. And the worst part is that no one calls me. There is no communication whatsoever. If someone were to call me and notify me that no one was showing I would feel a lot better, like someone actually cared about their customers and their product. I have had to go online and see there is yet another issue and no one is coming.

Our phones went out and we called Frontier and I held the line for 13 minutes and my wife found another service number and I called it. We held 19 minutes before a man answered with a bad foreign accent and I told him we needed to set up a service call for our phones. He then stated he could not help and hung up on me. Our Frontier cable costs us $240 per month and the service we got was beyond bad. So, bad service and high cable bills are not the way to build a business. I would not recommend Frontier at all!!! The good news is I fixed the phones myself. I found a bad connection and they started working.

Our internet was out for 3 weeks....no one showed up, they said we are on the problem everyday we called. When we finally cancelled they continue to bill for the service and will not acknowledge that we had no service.

We have had service issues since Frontier bought out Verizon. We never had these problems prior to that point, and have the same Fios lines and equipment (for the most part) as we did with Verizon. We are constantly having issues with our cable service, particularly with On Demand and suddenly losing access to half of our channels. We have the highest cable package available, excluding sports channels, so we should not be missing any channels. We also have a separate business line coming into our home that we pay even more for. So, for almost $500 a month, you would think they could get it right. Unfortunately, this is not the case.

I've been a customer with Frontier for two years and over this time had multiple issues with billing where price would be doubled or they add fees that were not there before. Eventually I was billed double of that we originally agreed on. While spending house on a line with customer service, I got transferred to a retention department. They could not adjust any of my past bills without locking me in another annual contract while I had no desire to continue service with them. I spoke with a manager and he could not do anything either to adjust my rates. It's unheard of to treat customers like that - locking in the contract, send the wrong bill and not be able to fix it and make me at fault!!!

Frontier promised me that I would always pay $34.99 excluding taxes and three years later I'm paying $48.98! New customers are paying $27.99 for 6 mbps! The service I have, is 4.8 download mbps and it should be 6. I spoke with a very honest Frontier technician and he told me that I am paying for a phone and 25 mbps and he told me to definitely contact Frontier customer service, I did and that man told me that all I get is 6 mbps and rudely! I live alone, I'm 61, live below the poverty line, I have no phone through Frontier and I cannot afford this anymore, thus, my service will be shut off in September and I will truly be alone. If you are having the same complaint as me, file a complaint with the FCC and THE FEDERAL TRADE COMMISSION and the BETTER BUSINESS BUREAU... IT'S EASY!

Our Internet regularly stops, freezes or prevents us from watching live tv. Over the past year, we have put in many calls to tech support, and things seem fine for a week or so. Then it all starts again. And even after they made adjustments and I did a speed test, we never got anything close to 75 upload/download. Yet we were supposed to get and were paying for 150.

At 11:25 AM I contacted tech support hoping to get help with a remote that stopped working, only half worked. The support lady told me her department can't help me anymore and transferred me to an individual that took the next 20 minutes chewing on something. Repeatedly he kept asking me my last name and can I spell it. The he wondered who gave me his number yada yada. Finally he told me the remote will cost $14.99. I was ready to tell the guy off but I know he was doing his job I guess. I asked him for a local Frontier storefront so I can just trade in my broken remote and he gave me a central serviceman gathering point in Hudson Florida. I questioned the location and he told me it had to be a storefront. Well it was not a storefront. This took 30 minutes. I checked how long I wasted on this so and so. I then called back Frontier and got a lady that knew and understood my problem who told me the replacement is free and will be delivered by UPS.

Service issues all the time, customer service is incompetent and the company does not care about its customers. The customer representatives are nice enough but the entire system is a joke. There are constant billing issues and tech issues. When you need a tech to come out they say they might charge you. The different departments consistently give out contradicting info. I have spent a dozen hours being put on hold, asked to give the same info over and over again when my calls are transferred.

We had service with AT&T in Connecticut and unfortunately AT&T service was taken over by Frontier Communications. While we tried our best to stay with Frontier their price and service was not to our expectations. The obvious thing to do was to switch to a different provider. We switched providers only 5 days into Frontier's billing cycle and Frontier charged us for an entire month's bill. We has called the very next day after switching and they had assured us that we will not be charged.

I have had same phone since I moved in my home 30 years ago. I have had normal problems on and off. The past 2 years the service is getting terrible! I have not had a working phone more than 3 days. The month of August I keep calling they make me wait a week before someone can come out. The phone works for a day then goes right back out! Horrible service of course the person on the phone say, "We are so sorry blah blah blah sorry" isn't cutting it anymore.

First of all, this is by far the WORST experience I have ever had with WiFi. The amount of times Frontier has backed out on scheduled appointments is ridiculous. After going yet again another week without WiFi, they have the nerve to say that a “delay” happened and that my family will have to wait another 2 weeks for them to come out to our house. This has happened so many times. It’s not even funny. Oh ya! Another thing, when we call to see why this is happening, NO ONE EVER KNOWS WHAT THEY’RE TALKING ABOUT! “Oh I THINK it’s this” or “oh I THINK it’s that.” No. Just stop.

Well I started my service about a year and a half ago. Since having this service here's what's happened to me. On my first initial setup deposit was made, service never started. Deposit not returned. Another attempt to setup service another deposit taken. Customer service reps not able to get someone out as promised. I waited over a month before service was setup and started. Wasn't receiving my bills on time for me to pay in a timely manner. Fast forward to a year and 4 months of having service. My service was disconnected without a notice or should I say I received a notice the same day of disconnection. I called customer service to which they cut my service back on and extended my pay date for a couple of days.

I had Frontier for 2 yrs. before the bill went through the roof. Started out at the $99 intro fee which really was like $130 after taxes and fees. After intro fee of $130 it ended up at $197 after 2 yrs with one DVR box and router. I was over it and called to cancel. I came to find out I had been paying $17 a month for a security app I never downloaded. They could see it being charged on my bill for 9 months on their end. I was paying it for the whole 2 yrs. I never asked for it or was informed about it. I thought it was just some wifi security charge with the package. Never used it once or needed it. It was called the Internet security bundle on the bill.

I called 2 weeks ago to schedule my service to be switched to a new address. My husband passed away suddenly & unexpectedly so I had to move. Today my father is not well at all. I waited at an empty house because my furniture is being moved tomorrow from 7:30 to 1:00 to be told they weren't coming today. It got changed to Monday THREE days ago and NOBODY bothered to call and tell me this. I could have spent this time with my father but instead I was stressing out and anxious all for nothing. Just unacceptable. Not to mention they cut my internet service yesterday in my old home where I'm still at when it should not have been cut off until Monday. How hard can it be to make a phone call to your customer??? Why did I have to go through this today after everything else I've been going through? Again just unacceptable????

2 months ago my landline started having a loud humming noise starting at 6:45am and stopping by noon. At first it was just on Saturday and Sunday, now it is every day. This has been going on for 2 months. Had tech out twice. They don't want to let you talk to a real person, they want you to set up a repair ticket using automated system. My internet goes down every hour every day. Have to turn the box off and on every time I want to use it. Internet has always been lame through them, but the landline was fine until 2 months ago.

Back in March 2019 I called to see if we could reduce our Cable Bill if we cut out all the premium channels and sports package that was included in our cable package that was Grandfathered into our account when Fios sold us to Frontier. Our Bill jumped from about $175.00 a month to $235.00. The girl told me that since my husband works for Verizon, we would be able to lower our bill and still be Grandfather with the changes in our account. I asked to increase our internet speed from 75/75 to 200/200. What a nightmare.

Had a terrible experience with collections and customer service. After I was overcharged due to a crediting error. (I got the credit because they never showed up to an installation to fix something, so they upgraded me for free). I was on Autopay and the system charged me the full amount because I didn't "update autopay" after the bill credit was applied (before my due date, and it showed up on the online portal). The icing on the cake, I called to ask for an extension on payment, because of the error. Apparently, I didn't qualify for the extension because I wasn't enrolled in "reminders". The agent couldn't tell me how to enroll in this system I've never heard of, and then when I tried to pay the past due amount instead they wanted to charge me $10 just to pay on the phone. Ridiculous. Something I can do myself in 30 seconds.

My internet went out yesterday and I called, did all of rests on the phone with the technician. Issues was not resolved. They told me that someone would be out there today between 1-5. No one showed. Called to check and the message says someone was on their way to fix it. Pushed a bunch of number to get a live person and someone is not coming out until 9-9-19 between 1-5. Yes that’s right almost 4 weeks. Frontier is the only internet provider in my area. YAH ME!

Updated on 09/17/2019: After waiting and being patient with Frontier I still don't have service. After many failed attempts to have a technician to even show up. Frontier contacted me to try to resolve my issues by sending me a self install kit. I installed the kit, attempted to call and have service activated and the technician couldn't even find my account and the phone disconnected. Gave it a few days and called back and spoke with someone again and he tried his best to solve the problem but couldn't and let me know that he had to create a service ticket for guess what??? A technician to come out and that they were going to charge me lol. This is now a running joke in my house about Frontier. Should've stuck with the other guys.

I had Frontier in TX, they advised me I could transfer services to OR where I was moving. Upon arriving in OR with my router and cable box which I was advised I could take with me to transfer my services I was advised I had to delete my account and create a new one, being loyal I did so. They sent the return shipping boxes to TX and turned me into collections when my items did not get returned. Frontier knew I lived in OR now and had my new address as I had an account with them, even though they could not match the speed I was getting in TX and informed I could get in OR.

We called customer service about cancelling our service and was told the bill would be prorated if stopped during a billing cycle. Called today to cancel and was told they don't prorate and will be paying for about 3 weeks of service that won't be needed. Verizon was always honest and reliable in customer service and it went south when Frontier came in the picture. BUYER BEWARE!!

Their cable is great when it works, but once you have a problem? Oh My God. You sit on hold literally for hours. They read off of a script and keep sending you in a loop. Then after hours of frustration on the phones it takes 10 days to get a technician. Who by the way lives 2 blocks from my house. And to top it all off we get to pay for a service we do not have for the next 10 days. A couple times a year they drop our signal. All they ever have to do is resend our package to us and their techs that show up always say there is no reason they couldn't just resend the package signal to us. It's ludicrous. We have now decided that the best way to go is to have streaming with ROKU, and plus we are saving lots of money and best yet? We never have to deal with Frontier's "Customer Service" ever again.

Customer service not experienced enough to take care of customer needs. Previous homeowner has Frontier internet, I bought the home and tried to get the same internet. They messed up twice trying to get me a modem so they called me the 3rd time and just told me they don't service my area. Really? I know there is service - I've seen the previous owner use her internet by Frontier. She's got fiber optic lines! Just because your customer service does not know what they're doing doesn't mean you deny me service! Oh well if they are too dumb to want my money with hiring inexperienced people I'll go somewhere else.

Zero stars if that was an option because one is too generous. This is been one horrible experience after another. The only saving grace was the install guy was awesome. Other than that from ordering service to them telling me it was self-install and it wasn't to having to wait an extra week for install, then first day the lead battery went out on the main panel inside the house, the alarm was sounding on it. 46 minutes later talking to the tech support they would like ME to install their new battery they will mail me and then call the EPA and find out to to dispose of the old one. SERIOUSLY?! Their other suggestion was to try to find a place I can recycle it.

Everytime I call Frontier it's a nightmare and something always goes wrong. My most recent experience was me calling to inquire about a charge on my bill which resulted in my service being completely turned off. When I called to find out what happened and have it restored, I got passed around from representatives to representatives, no one had a clear or honest answer or even seem to know what was going on period. I was told I have to have new service because that could not turn back on my old one and my new service will be on within 24 hours, that time came and went and when I called back I was told I have to wait another 4 days. I am waiting for the day for this company to go out of business. The employees are highly incompetent, lack customer service skills and has no clue about anything and what customer service means.

I put in a request in May to cancel my service for 3 June due to moving. After paying my May bill they stopped my service early around 27 May. I finally got everything straightened out with billing and they said they reimburse me for the difference for early termination. Everything should be fine right? Yesterday I get two bills in the mail (8 August), one showing a late payment for June, from Frontier Communications and a collection agency letter stating that I owe Frontier Communications and they are trying to collect. After a few calls and some of their normal system slow issues they have with pulling up accounts, finally I was able to get a partial resolution. I was told I did now owe for the June bill and I would have to dispute through the collection agency and have the collection agency call Frontier Communications to confirm I do not owe the disputed amount.

My internet signal constantly drops or fluctuates. I have been on the phone with customer service/tech support too many times to count. Very poor service. Would never recommend. Waiting for the LEO satellites!

The internet service in my area (upstate NY) is awful. You pay for 'high-speed' internet and you get a service where it takes minutes to load a single web page. Forget about using multiple devices at one time. We've filed multiple complaints for years now and nothing has been to improve the service and yet there are no other alternatives. Other companies could make some serious cash by expanding service into our area for all the people in the area that would switch to a better service in a heartbeat.

After repeatedly being charged more money for less service, we decided to go with Spectrum (over 15 years with Fios, but Verizon was good). However, the only way you can cancel is by phone, well 1st time, 35 minute wait and then a few minutes more because you must go through the retention dept. then told their servers were down and I would have to call back in a few hours or next day. Later that night, forty minute wait, get the retention dept. and they offer me my same deal for less, I tell them I am not interested, they ask for a phone number to get in touch in case we become disconnected, I gave them my cell number twice, they say good, now hold on as we want to see if they can do better. Three minutes later, hello, hello, click, disconnected and no call back to my cell phone. I'm going to stop payment from my bank account and call Eight on Your Side a local news station. Brian **

Don't EVER do business with Frontier Communications - I can't tell you how much B.S. I've been through with them. They cancelled my service by mistake after many years of perfect payment history. To get my service back, they forced me to create a new account - and needed a deposit to open it - after their mistake! Then they set up the account with a new service contract and are refusing to return my deposit. When this "new account" was created the rep said they put in a deposit refund at the time and that I should get it back within 30 days. - Nothing but lies and B.S. from their account reps! When you call you get tossed around to different departments and no one knows what they are doing - complete incompetence!!!

I called to have a router installed at my home. The representative said, ”Sure!” I know it costs more to have someone come out to your home and hook it up, but I don’t know how to do that. She said she would be calling me back with an installation time and date, then I received an email that the router would arrive at my house with a self-installation guide. I was directly lied to and called to cancel. The next representative said she canceled this order for $200 for the router and would send me an email to verify. Because I’ve dealt with them before, I called again to re-affirm the order was cancelled and I wouldn’t be charged. This representative said, they don’t send emails out, but it was canceled. I really expect this to show up on my bill and having to fight with them for hours on the phone. The absolute worst company to deal with. Each representative has a different story. They bought out Verizon and this is the only company here.

Updated on 08/30/2019: I don’t know if I can edit a previous review so I’m just leaving a new one. Frontier communications remains THE WORST company I’ve ever dealt with. After all the garbage I went through and then leaving a nasty review here, I was contacted by a PR person to help me resolve my issue. They offered me a $25 credit. Whoop de doo. I responded back with a lengthy email saying my time was worth more than that and requested, at the LEAST, that they waive the $75 install charge. Zero response from the PR person. Frontier remains the worst company I’ve ever dealt with. I recommend people choose ANY option but them if they have it in the hopes that they go under and someone who actually cares about their customers takes over. The CEO should be ashamed.

The price they quote will NOT be the price you pay. And it's not just "taxes". There will be all kinds of equipment fees and other fees that they conveniently omit when they tell you about their prices. For example, for internet speeds over 100Mbps, you HAVE to buy or rent the router FROM THEM, even though you could buy an exactly identical router -- with the exact same Frontier FiOS firmware and everything -- on eBay for ONE-FOURTH the price!

To who it my concern, On or about the first of the year I called pertaining to my bill and or a promotion that ran out, I don’t exactly remember. I got the matter resolved and during the course of the conversation Frontier’s rep asked if I wanted a trial faster internet speed to try for a year for free. After a year, if I chose to keep, it would be $10 per month. I explained that my current internet works fine and has plenty of speed, but I would try to see if there was a huge difference. I agreed with no written agreement or terms & conditions to review. Nothing except a Frontier’s rep verbal commitment that it was free for a year and $10 a month then after if I chose to continue service at the end of a year.

There are areas in WV that are still rural with the only communications is a land line. My elderly parents are of such. I called last Monday to open a ticket that their phone was out. Here we are 7 days later and their phone is still out. Both of them have health issues and my concern is something happen that they would need emergency medical care they would have no way of calling for it. I called today for an update status and was told the ticket had been closed. It was closed due to "common error" and that it was assumed that anyone that had an issue in that area was fixed.

Everything about my experience was awful, starting from the start. The day I got my router the one little sticker on it that’s supposed to have my password was ripped off. We called and was on the phone for over an hour with this woman trying to figure out a way to get the password and she couldn’t find it. So I had to go without internet for a week because one little sticker was missing. Then they charged me for a new one to be sent out. The service was also bad. Finally I moved and got out of it and two months later I receive a bill for unreturned equipment when I know darn well I did. I try for the life of me to talk to a human about it and every route you take is all automated. Finally I say screw it and call tech support and the wait is over a half an hour and their callback service is broken. Beyond frustrated with this company.

Third time's a charm I guess. I was with Verizon when Frontier took over. My monthly bill increased and my cable started having problems. When I called they said it looks good on their end and would not fix my issues. I switched to Spectrum. It was more expensive, but I never had a problem. I decided to give Frontier another shot. They checked my credit and approved me for free installation but then never showed up and said that I never signed up for their service. Fast forward 2 years later, I gave them another shot just to save $15/month on internet. The salesman lied about no contract and the internet now randomly disconnects itself randomly throughout the day.

Upon viewing my credit report a month after first inquiring about Frontier, I see a hard inquiry on my credit report. I have great credit, but am looking for a personal loan. Seeing that hard inquiry is irritating. Furthermore, I was in the process of getting Frontier installed a month ago, but backed out and went to Spectrum instead after a bad taste in my mouth with the customer service reps being a little deceitful.

The majority of my time with this company as my TV provider, the very expensive channels I paid for did not work. Neither did the HD option. And when. attempting to contact their absurdly inadequate customer service for help, my requests either we never responded to or their systems were down and I couldn't even submit my requests. Complete joke of a company and I can't believe they even have a 2 star rating.

I have a new account with Frontier and can't access my account or use my phone. The technical support phone line is understaffed, so I would have had to wait one hour online to get service or a call back would have taken a week. I tried an online chat and had to wait 1 1/2 hours to start the chat. After 40 minutes of struggle the person on the chat line was unable to help and referred me to customer service. The customer service person was also unable to help.

**Consumer Alert** WARNING!! About 3 weeks ago I had two salesmen come to my door from Frontier. They explained they had an apples-to-apples product (actually, they said it was better & faster) to Spectrum. They offered me free installation, a $100 Visa Card, high speed internet at twice the speed, 3 DVR boxes instead of 1, all my channels PLUS the football package & NHL package for about $35 less than what I was currently paying. It wasn’t a huge savings, but I was certainly going to be getting so much more! Or, so I thought! Frontier arrived 5 minutes before my 4 hour installation window ended. By the time they finished the installation I had been “waiting” for 7 hours. Red Flag #1. They then pointed out a large cable running across my yard they would be coming out to “mark and bury”. Ummm??? What??? You want to tear up my yard to install the cable line?!?? Red Flag #2.

On June 25, 2019 we cancelled our Frontier service. We were able to save some $ switching to Spectrum. 7/31/19 we received a bill for 74.88 for partial service from 6/25-7/24/19. They had given a partial credit of $160.43. My husband called and was transferred several times. He tried to ask for a supervisor and was told that they were in a meeting. Then he had to go to work. So I called. I also was transferred 5 times. I was told supervisor can’t approve credit to a closed account. So I filed a dispute for the billing. Said I have to call back in a couple days to see if the dispute “goes through“. Said it probably would be denied. Then they could resubmit with more detail. But they had already made it pretty detailed... stay tuned. After the last person answered the call with “Frontier Communications“ I thought, well that’s an oxymoron!

Frontier is the only internet service provider in our community so I have no other options. Three times I have signed up for installation with a phone representative, a lengthy process including a credit check. I've set a date and time for the installation to take place and taken off of work to be there. On all three occasions no technician has shown up to install internet, despite numerous automated text messages from Frontier in the days leading up to the appointment confirming it and reminding me that I must be there at the scheduled time. I've lost money and family leave from work over this. When I call Frontier to inquire what happened they don't know. Something "went wrong with the product in the system". They need to cancel that order and start over again from scratch, credit check and all. I am about to try attempt #4. I am very frustrated. If Frontier had any competition I would not give this company my business.

I canceled my account and then got sick (I'm 70-years-old). I wasn't aware of a closing amount and collections on the account. I immediately paid when I was well enough and aware, but Frontier will not remove the collections from my credit report--totally heartless.

I'm a Spectrum customer for over a year until now, I called Frontier, AT&T and Verizon to compare prices last June 2019 just for curiosity but did not decide to move out from Spectrum. In my surprise I got a bill from Frontier last month for an internet service that I don't even have since I have Spectrum. The first customer agent that I've talked to, established an unauthorized account for me, I called the 800 921-8101 and talked to a nice customer agent explaining that I did not order any service from them and I don't have an intention of moving out from Spectrum, she was very nice enough to cancel the account that the first unprofessional customer service established.

Billing or Collection Issues. Problem: I called Frontier at the end of April and cancelled my internet service. I was getting a divorce and I was trying to cancel the service at ** and my ex-husband was going to put the internet service in his name. The customer service rep has myself and my ex on a 3 way call, and assured us both that they cancelled my account and opened the one in his name. It is now July 29, 2019 and I am still trying to get this account out of my name. My ex has the account opened in his name and his paying his bills, but Frontier keeps billing me at my new address for the service address at **.

We had our Spectrum removed cause of too much money. Now we had Frontier installed on July 9th 2019 it stopped working and has not returned the service. We are located in Brandon Florida. It has been a terrible ordeal from July 6th to today which is July 28th still no service. We called 100 million times and now are waiting till AUGUST 2nd for a tech to come out. I'm in a contract for 2 yrs and get a pre paid 100.00 card to use. Well I don't want anything except not to pay any bill and to get out of this contract. We have 2 new tvs and we have nothing to watch. I'm not a happy camper and want out from this terrible service..

The worst service and customer relations on the planet. I hope the FCC levies fines against these crooks. Spotty off and on service, especially TV and Internet. When they bought Verizon, the service went to hell and the bills went up, way up.

Today I have come to the climax of this company's lack of customer-centric and problem resolution. My issue started May 2019. I have been a customer of Frontier for over a year and paid my monthly bill via my bank's bill payment system. May of this year, it so happen that Frontier stop receiving my payments, according to them and cut of my service. I provided proof of payment for the missing May 2019, March and April 2019 payments on June 11, 2019 to the collection department. My source of payment since receiving Frontier's service had not change. When I returned from vacation in June, my service was still disconnected. I called 6/20, 6/21, and 7/5 to resolve the issue. However, there was no one competent enough to handle the service call; has I was transferred 6 times on one call.

For years at my old home we had Verizon FIOS with no complaints. Then Frontier took over and customer service went from excellent to horrible while prices kept going up, up, and up. Would have switched companies but we ended up moving before finally losing our temper with Frontier. At my new home in a rural area Frontier is the only option for telephone/DSL and their service is even worse. Line keeps going in and out, India call centers, rude customer service staff, and a 'we don't need to do anything for you' attitude. DO NOT do business with this awful company. We're going to ditch them completely and go with satellite Internet or a cellular hot spot. Frontier is absolutely awful and I curse the day that Verizon sold part of their business to this junk company.

How this company is the only available option where we live is beyond me! They have continuously missed appointments, leaving me with no telephone or internet. I run a business out of my home and this is killing my business. Customer service is useless and there is only one repair/installation technician who does this area and he doesn't answer calls from dispatch and doesn't do his job.

When I was ordering their $29.95/mo internet service, I was told that if I had a compatible router, I would not need to pay for theirs. I had the same make router but a better model. Their router was never installed but I'm being charged $10/mo for it. This was a lie and customer service didn't care at all. Keep away from these crooks.

After leaving Frontier today I will not use them nor recommend them in the future. When you leave a company and disconnect you should not be required to pay a disconnect fee when you aren't in a contract but are month to month with them. To have them pay out the remaining weeks of their billing cycle when they can't use the product is not acceptable. Customer Service: 0. Tech Support: 0.

Updated on 07/30/2019: I finally was able to talk to a technician doing the repairs on Monday of this week. Service still not restored after 1 month. They told me as they left Mon. that they will not be back until Thurs. A very poor effort is being made to restore our service. I see no concern from Frontier about their customers.