Frontier Communications Reviews

I really can’t understand why this company is still in business?! Extremely incompetent Customer service reps and supervisors! They’ll steal your money from you and make you think that you’re the problem! I didn’t have Internet service for three months straight. I tried to work with them. NO resolve! Yet they took my money every month knowing I didn’t have service. Finally when I got sick and tired of being sick and tired I ended the contract and requested the three months that I didn’t have service back. They agreed. However when they sent me the gift card (claiming they couldn’t put the money back on my credit card, the card came and the paper said three worth of money was back). These Thieves had the nerve to refund 2 months back to frontier with no notification and only sent back one month to me! All in all Frontier is gross.

We are a local business and use the Frontier Internet and Phone service. We also use Internet-based phone services (VOIP). On January 19th 2023, after a storm, our internet became incredibly intermittent and then would cut out altogether for hours at a time. When we did have service, the coverage was so poor our phone calls would drop and clients could not get through. We could not load internet pages. After our I.T. person checked everything internally, we called for tech support. The soonest they could come was February 1st. We were told the tech would come between 1 pm and 8 pm. It seemed late, but we waited. Nobody came and nobody called. I called tech support at 8:30 pm and was told we had been rescheduled to February 22nd.

My wife and I rented an apartment at 8601 Esquire Trail, Fort Worth, TX, 76244 from Oct 2019 until Feb. 6th 2023. We had signed a lease yearly. The last lease was supposed to be from Oct 2022 until Oct 2023. On Jan 25th my wife and I were held at gunpoint outside our apartment building, had items stolen from my truck and my person and then had our other vehicle carjacked. Needless to say we worked with our leasing company to get out of our lease and move. We had been using Frontier Communications as that is the only service available on the property. We had paid for service a month in advance. On Feb 3 I chatted with three different people at Frontier because the chat room kept going down.

Had an appointment scheduled for tech support - no updates - no one showed - then get a text THE NEXT DAY saying someone will be here in a 6 hour window. I’m not available for them at their continence. Show up when you are supposed to OR update the service ticket!!!! Multiple calls to the company and NO ONE had answers! I wish there was a different company I could go to!!! Frontier went bankrupt for a reason!!!!

Had Frontier for over 2 years and service never improved. When we had visitors we had to limit who could be on the internet as it slowed to a snail's pace. If you don't mind buffering then this is your internet. When I closed my account I was charged fees that were never discussed (Cancelation Fee, Restocking Fee,) And talking with Customer service is like talking to a wall, they are not willing to discuss or change their stance. You will pay or they turn it over to collections and that is how they discuss it. Sign up at your own risk.

I have never had a good experience with Frontier, but just like other Frontier users, they are my only source of internet for where I live. If I could give zero stars I would. It took them over a month to finally hook my internet up, then after a month of using it, it went out. I then had to wait three weeks, just for them to reschedule on me. One more week passes, another reschedule. Another week and I finally have someone out there. They "fix" it, I have internet for a while, goes out again. Play the usual waiting/rescheduling game. Someone finally comes out, tells me the last technician did everything wrong (installed wrong modem, didn't strip copper wires, etc.) and this technician "fixed" it. I have internet for a while.

Not sure exactly what happened but the driver came back and did the installation finally. Internet is working and the driver apologized for poor communication. Had to dock a star due to the needless drama.

Our landline wasn't working properly. It would ring once, then nothing. When we called in a service request we were told they couldn't send anyone out for 3+ weeks. This is my husband's business phone and phone number he has had for 45 years. At that point, we went to a new communications company. Our phone number was supposed to be transferred over to the new carrier, and here we are weeks later and nothing has happened. When I called Customer Service at Frontier I was told I would have to call a different number. I called that number, and they referred me back to the first number I called. So, here I am with no one to talk to. The choices they gave me on both numbers were not what I was calling about, and I couldn't get to a live person, no matter what. Worst customer service I have ever experienced.

I have Frontier as an Internet Provider. The service is horrible. The internet is up and down as much as 12 times a day to 24 times a day, currently. In the past, connection would go down and stay down. Then I would call customer service, be on hold for one half to one hour, get a customer service person on the line, be put through paces of rebooting, checking my electrical connections, yada yada, then FINALLY get to the point of send a worker out here, but, 9 days, 11 days, 19 days waiting, three changes of modems later and what do I have? Well, it is not shutting down altogether, it just disconnects, the modem goes from red lights to green lights to finally the blue globe and a couple of minutes later, the internet is back, only go back down a few minutes later. This up and down thing goes on all day long and I guess it is related to peak service hours but I can't really tell any more because it is up and down so often all day long.

I would not recommend this company for internet services. I was scheduled and then rescheduled for an installation 3 separate times. Every time was a no call, no show, after we arrange to be there. The first time I was told we weren't home. We were not only home, but in the yard the entire time. This was the worst customer service experience I have dealt with in my adult life.

I prefer to use the Frontier chat for quick correspondence, however, the agents are rude (repeatedly disconnect the chat) and have asked me for my full social security number numerous times. Today the agent asked for some of my personal details and logged off all of a sudden. This is a red flag! On another note this company was supposed to transfer a previous address account to new one and did not. Months later I found out (after collections agencies called me) I was being charged for 2 accounts at same address. 1 account in collections. Also, I run rental properties and specifically advised the set up agent that I am using these services for rental properties and to block any additional paid features from being purchased. This last summer several months of additional charges in the hundreds on my bill, when I called to get it removed they would not do it. Stay away from this company!

Frontier unduly charged our account, even after we canceled service, moved homes, and turned in our router. Frontier customer representatives admitted as much, notified us that we would not be billed further, and even stated there was a credit to offset the incorrect charge. However, there continued to be charges and then ongoing harassment. We will never use Frontier again and do not recommend using them if you value customer service.

**- Disconnect on 12/19/22 due to move to North Carolina.

After this review, Frontier's customer service experience was better. I am not sure if the review I wrote is relevant to the experience I had after, but if so, it should not take a bad review for Frontier's employees to be giving good customer service. Good customer service should be provided consistently, on every call.

1 GB speed and I am getting 80 GB speed on wireless. Technician came out said they can’t do anything about it since they don’t guarantee wireless speed. Apparently Verizon wants you to walk all around your house connected to a wire. Worst service I have seen. All calls go thru the Philippines and they don’t understand, can’t find your account, ask you to repeat everything 20 times and when it gets too hard for them to understand or the issue is too difficult they hang up on you.

I have been with this internet and phone company for many year only because there is no alternative. The service is horrible. My internet has been acting up since May of 2022. This past week I lost all internet and phone services. I was told the soonest they can get here is December 30. This is a complete month of no service if an emergency arises. I can't even call 911 for help they do not care. They are almost impossible to get a credit from them for not delivering the product we pay for. It is soon time to look into satellite internet.

My internet is super slow 11 mbps and .9 mbps. My 1 hour 45 minute call allowed me to explain 4 different times. Next appointment was 2 weeks away. Scheduled between 8am and noon. No tech showed up...I was not notified that the appointment was not going to occur. I called. Was was told this was peak season and a tech was not assigned yet and that Frontier would call me back in an hour. He would not tell me if a tech would be arriving on this day or not...eventually I learned that I had been rescheduled for 2 weeks later.

Frontier was perhaps the only internet service available in our somewhat rural neighborhood for many years, and because of that, the slow internet speeds were just something we got accustomed to for our family needs. During the pandemic, a hotspot was leased from a cellular carrier in order to provide additional bandwidth for working from home. When news of a new internet service provider being an option in our neighborhood came in early 2022, almost everyone here jumped at the chance to switch. That is when the true colors of Frontier's customer service came to light, as knowing they were losing 25+ customers caused a service disruption to go on for weeks. We literally had no internet service from them for almost two months.

I have been with this cable service since AT&T had it. Over time there is less new Content and the bill keeps getting higher. I’m coming to understand that cable TV is a scam and you can just pick and choose what you want and pay for that. Frontier is a joke.

I was without internet for almost a month before I finally canceled my service (today Nov 7). I called probably 10 times regarding the same issue. I was constantly promised to "expedite" my ticket and that the agent was "going to follow up tomorrow" and no one ever did! No one ever got back to me. No one ever communicated why a technician never showed up for the appointment I had set up. When I called to cancel my service they acted like they didn't even care. I had this internet for over a year and it was worst customer service I ever experienced in my life.

Our service went out due to work being done by Frontier and after an hour and a half on the phone trying to get someone back to correct their mistake the best they can do is send someone out in 4 days. Not acceptable! This is the 3rd time they have messed up the service and not been able to come out for days. I have no recourse and as a company Frontier just doesn't care about customers as long as you pay your bill.

I had Frontier for a year and there were always problems with my bill. They constantly added charges to my bill that weren't part of the contract. When I finally got tired of dealing with them, I decided to end my contract with them and started to try to close my account with them in October. The representative from frontier said she didn't know how to close the account and I had to call back in November because that was when my contract is truly up. In November I was told once again I couldn't close my account even though my contract was truly up.

Cancelled service, was told that would be charge until next billing cycle (which would be another month) even though not using their service and on top of that I will be charged an extra $10 disconnect fee. Total Rip-off!

I live north of Minneapolis and we have two options for internet service, Frontier and a locally-owned company using 5G technology. We chose to go with the 5G service because we wanted to support a small local company and their monthly rate was less than Frontier. We ended our service with them 5 days into our billing cycle. They will not charge a customer a prorate for a small portion of a billing cycle's usage. I have spoken with them multiple times and they will speak to you as chipper as they can be, but they will not accommodate your needs nor will they empathize with you if you're in a financial situation that doesn't allow you to refuse to pay them.

They always make a mistake with my monthly rate. Always took triple my rate and they have to take up with another department to see if is okay to give you your money back and if it's approved you'll your money back in 21 business days (Per mistake. You'll have to do each of them separately.) and if you cancel your Frontier Communications services with them then you have to wait 3 billing cycles (3 to 4 months) and you have to call them and remind them.

I had Frontier internet a little less than 6 weeks. That's all I could take. Gaming was pretty much impossible, connection dropping every 10 minutes or so. I contacted Frontier 3 days after installation due to internet dropping. Was assured there was a line break. This continued for the next month. Internet down, contact Frontier, get an excuse. The final straw was a 5 day outage, over my bi-weekly weekend off. I pay for Playstation Plus, I pay for an online game. No playing. No streaming. For 5 days straight, and a different excuse from everyone I talked.

I hateeee this company. Literally the worst in the world. Directly asked them about programs, incentives, etc. for low income individuals. They tell me there are none. I find out later about the government ACP program, which entitled us to a waived installation fee and money off our bill every month and Frontier is a provider under this gov program. Only 4 days after having his cable installed, my father passed away. We called and immediately cancelled the service since it was for him and we were assured there would be no balance nor charges due and the installation fee would be waive (which we were fighting to have waived since he was eligible for the gov assistance program anyway). I also returned my equipment and they confirmed receipt. Didn’t hear from them after they.

I have had Frontier for many many years and being a loyal customer. Months ago I notice that my internet bill was so high and I called customer service and they said my phone line for the internet has been used for long distance call (calls to New York from California) and billed me more than $800. Thought my 5 year old has been messing with the phone because that would be an only way coz why would someone sane would make phone calls like that. After making million phone calls talking to many many agents, repeating the same story over and over again every time I was told that the phone line will be added and just pay $344 and your account will be current and back to normal. So I was so tired of it and paid it. They were supposed to give me an explanation on it within 72 hours. Of course no one call back.

We switched our internet to Frontier Fiber on July 24th. The Frontier tech said another team would be at the house in 3-4 days to bury the line (which is lying across the front yard). After a week, we checked back with the tech that did the installation and he said the ticket he entered had been deleted so he opened another one. On August 8th, the line was still not buried. Called customer service, they had no record of any ticket for us. I was told one was being created now and another tech would have to come back out to the house to do a site survey before the ticket could be handed over to the 3rd party who would do the burial. I called back later that week and confirmed this had been done and the scheduled date for burial was the 19th. No one came. I called back on the 20th and was told the vendor just got behind and they would be onsite Monday the 22nd. No one came.

After Frontier's fiber optic internet service is out, 2 days and counting, it has taken 2 days for Frontier to put a notice on the phone number you call to say that the service is out and they don't know when it will be fixed. No estimate!!?? Frontier's fiber optic service for the entire state of California is down. No public announcement about when it is expected to be repaired, doing everything we can to repair it, thank you, customers, for being so patient. NOTHING!

We stayed home to wait, both of us, from 8 AM to 12. At 11 AM they sent us a text saying they closed the ticket because we weren't there even though we were. There were actually three of us here and always near the door. After calling them to complain they said they'd send someone later in the day. When I called yet again at 4:45 they said, "No, sorry, the service technicians only work until 5 PM." Just a run around from start to finish. So far, to try to get them to provide what they are taking our money for, I've lost one of my days, my wife's day, and about three hours on the phone. What a joke. I will be looking into other providers tomorrow.

I use Frontier internet as it is my only option in my area other than satellite. I want to tell share my experience with anyone who is considering using them. I had an outage on July 8th or 9th 2022 which was caused by a storm. I chatted with their tech support on my cell phone for 45 minutes while we went through all the troubleshooting steps. They determined they needed to send a tech, they scheduled the tech for July 28th, yes that is 20 days later... Unknown to me, they moved my ticket to completed on the 16th of July and never told me and the technician never showed up on the 28th. I chatted with them again today, they couldn't find my ticket so we went through all the troubleshooting steps again to be told they would have to send a tech again and it would be on August 30th, yes that is 20 days away AGAIN.

Updated on 08/22/2022: (a One Star rating is at least One too many!!) 1) 7/25/22 Services Cancelled. 2) 8/8/22 found "Final Billing" charged to Credit card. Called and was explained due to the billing cycles this was correct - No proration and informed an extra $10 was included as a Disconnect Fee. 3) 8/22/22 received a new bill in the mail for $30.75 due on 9/06/22 - I DON'T THINK SO!!!

I have had Frontier service for years. About a year ago they increased the rate on my service without notifying me and switched me to paperless billing without my request to do so. Despite my requests to receive a bill, they never changed it and never even sent me an electronic bill. So I continued to send in the payment I had always been paying every month. After a year they had a collector call me to demand payment for the difference in what they increased it to and what I had been paying, plus a slew of late charges.

I had decided to discontinue my Frontier cable due to extreme price increase. They only care about their new people, no loyalty. I paid till 7/1 and cancelled 7/5 and was then bill for the entire month. Was told that is normal. Who pays for service that they don't have. I told them I would pay for the 4 days and the 10$ disconnect fee, but that was not $181+. NEVER use this company, total thieves.

I would give Frontier wireless a flat out zero, if it was a choice. First, the internet is terrible. Second, the service is even worse. I was told by a tech on the phone that he saw a frequent disconnection issue with my wireless and that it was a line issue. I made an appointment, and mind you, I live 2 1/2 hours away as this is my rental home. I drove to the condo not once, but twice to have a NO show on-site from the technician. The first time I called half an hour before my set 1-5pm time range, and was told that a tech will show, but couldn't give me an exact time. I call 2 more times during the timeframe, both times telling me someone is coming. Well, no one showed. I drove up a second time with a new appt., and got a text confirmation the day prior for 4-8 pm timeframe. The morning of, on-site tech tells me I'm not on the schedule!!! Frustrating! I have to say these experiences are beginning to be traumatizing!

For 3 years I have had Frontier for INTERNET with a 500/500 mbps plan at a little over $61 and change per month (it was much cheaper when I started out with them at $29.99). Yes, it has doubled in three years time. Atrocious! I had Verizon before they were bought out by Frontier and stuck it out with Frontier because Verizon was decent to work with.

I have 1 Gig internet plan, this is fake anyway because you don't get that speed everyday, I have a work zoom meeting and the speed becomes less than 100 MBPS. Freeze and so on. When I call customers service, the waiting time is over 40 min then you will be transferred to another person and ... he/ she will start working on the issue then call disconnect and they JUST DON'T CALL BACK. If you call again, it's another 40 min holding so I drop it. I made this call 11 times so far to fix the issue. Customers have no alternatives. Only two companies and I heard other one is same.

I moved to Bandon, Oregon in November 2010, and signed up for a land line phone with Frontier. I was told that I had to wait to sign up with internet when a customer in my neighborhood dropped their service, which turned out to be January. The reason that I chose Frontier is that the people I bought my house from recommended it; it was Verizon when they had it. All was fine until a few years ago when Frontier became Ziply Fiber. Apparently Ziply is only in Oregon, and everyone else still has Frontier. The company isn’t doing well financially. I was called by Ziply and told that fiber optics were replacing DSL, and I needed to schedule an appointment for installation, so I did.

We have had Frontier for years. Very up and down on their service and support. We are in the middle of an outage-service has now been down 48 hours. To get an update, you have two options…call the general number or use the ticket #. They tell you that the phone #is a recorded message about your outage…but it is not. You wait and wait. 30 min last night just to hear that it’s an issue in the corp office and the person knew nothing else. Tried w/ the ticket # and got the status that the “ticket is being worked.” No ETA, no proactive communications. Painful customer service experience. Btw, when logging in w ticket #, I had to prove I am not a robot 5 times. Really? For a nothing update? Really poor communications for a company with the word in its NAME.

Literally all I was trying to do was change my bill pay options... I was transferred around and time was wasted. Tried to do it online but app didn't recognize any of the same information that customer service agents used to pull up account... It took hours and hours just to complete simple stuff

Updated on 5/20/2022: In response to Frontier, this was my reply: I have reached out and all I get is false promises. My online statement has yet to be adjusted and even has a late fee?!? I don't trust any Frontier representatives as they have all lied to me on numerous occasions. WHEN my statements truly reflect the removal of the bogus charges, then I'll know it resolved! Frontier should give me discounts for all the frustration during this issue, it was NOT until I contacted the FCC that Frontier even bother to contact me in the first place! You say it’s NOT intentional, try telling that to the Frontier customer BLOGS, even your own tech support that came to my house WARNED me of this Frontier practice! I will continue to scream this story from the mountain tops UNITL I get an apology and a resolution!

First time I've been mad enough to write a review but this company is so bad that I have to vent. First, their service goes down all the time. After you talk to several people and get a service appointment weeks out they never show up. I have sit at home many times waiting for these people just to have them send me a text after the scheduled time to cancel. When you call they say, that's unfortunate and try to schedule for another couple of weeks out. Some people work from home and do school from home. It's not just unfortunate. They have terrible service and can't fix anything when it inevitably goes down. They offer no solutions and basically just say sorry about your luck. I've never wanted to leave a company more than Frontier. Unfortunately, They are the only provider in my area for at least another year.

I was optimistic that this would be better than Cox Cable. Don't be fooled... It was worse! If you want to waste a huge amount of time, and get extremely frustrated, give them a try. Beware that their sales person was terrific, but they left the cable lying in our yard for a month, I had to call 4x trying to get it resolved. The internet service went down for 3 days with no explanation. All I asked was to not be billed until they completed the installation & they simply refused. DON'T FRUSTRATE YOURSELF! STAY AWAY FROM FRONTIER.

I have been a long-time customer of Frontier. I was overcharged for 3 years because I didn't check my bill, my fault. But, The also didn't make the changes they said they would and I trusted them. I recently noticed that the changes from 3 years ago, I know, were not made and I called them, omg, headache! I finally reached a person, pled my case, they were going to up my speed to 500/500, great! No chance on getting any $ back from overpayment of $50+ a month for 3 years. The lady asked if I wanted to keep my home phone, I said yes. I need it for work and my wife does as well. The tech hooked up the 500/500 internet, worked great! Problem is, they disconnected the phone!

This is now day 15 with no phone or Internet. There was a snow sitting Storm on April 19th that took down their line and still no fix in site. I live in a rural area and have no other choice and no cell phone service either. There are several people in the same boat as me. Some elderly and some like myself with medical issues with no way to contact emergency services should the need arise. It's no wonder they filed for bankruptcy if this is how they run their business.

There aren't enough upset words in the English language to describe these morons. If there is a problem that can occur with internet connection or speeds these guys make it happen. They are our sole option where I live cause they have a monopoly up here. This means we get slow speeds, peaking at 2 Mb/s when we are supposed to have 10 Mb/s, terrible connection, and very slow service. Just recently I went through a whole MONTH without word or internet from Frontier. We still paid for that month too. If at all possible pick literally anybody else. Take Dial up over these clowns.

I had Frontier Communications internet service for over 15 yrs, simply because there was no other service, with the exception of satellite broadband, available in my area. Recently my local power company contracted with a provider and started running fiber optic thru the area. I immediately signed up knowing it would be better even if it was more expensive. After years of complaining to Frontier about the slow speeds and constant disconnects, all to no avail, I was happy to kick them to the curb.

The Social Media Team offered to "broker" a resolution to this issue, and to my amazement, they did! They were able to get local Frontier employees in Santa Barbara involved in the issue. The local technician walked the site, listened to the issue, understood the events to date and took ownership of the problem. He is a RockStar for Frontier as is the Account Mgr they assigned me.

Frontier Corporate would do better to just delay installs, giving customers credit for free months of service while they wait for Frontier's techs to do the install work. I would not have thought it possible to redeem Frontier in my eyes, but Jacquelyn and Jonanthan did. Well done!

I scheduled a transfer of service from one address to another which was confirmed by Frontier Communications. The Tech never showed up, never called, and when I called they promised that they will still show up, and they never did. I called again and scheduled for next day, again they never showed up, this affects us since we work from home since COVID, and they knew that, but I guess they didn't care.

I have had Frontier for 4 years and have had nothing but problems from day one. My service has been out more than on. Again I have no service, yet again tonight. All done and cancelling even if I have to go with no service.

I needed to change my method of payment. The "manage payment" section was no help so I tried to talk to a person. I was asked for my 5 digit passcode. I don't have one and never did have one but there was no way to get to a live person without it. The options given did not cover what I needed. I finally, after numerous attempts, changed the method of payment but I still can't talk to a person to find out how to get the 5 digit passcode. My voicemail is now inoperative because I can't get this mystery 5 digit passcode. Please, please Frontier spend the money and give us a person to talk to.

Garbage internet. Nobody cares about your problems. 3 techs can't fix it. It's straight up trash. It's the worst I've ever experienced. I will never live anywhere without Xfinity ever again. I'm literally moving.

I have proof from my bank I paid my bill Feb. 7 electronic debit! Got a letter stating I have Two days to pay with money order or cashier's check! Funny thing is MY BANK HAS PROOF! Has to file a chargeback! When I called, you said I had insufficient funds in my bank! Ha Ha. I always keep over 3,000 in my account! Now you humiliated me! Goodbye FRONTIER! Over 20 years! Hello SPECTRUM!

Had a technician come out in August 2021 to fix internet issues. He said was fixed and I told him I did not feel like they were. Internet has been slow and we get knocked off when streaming often. Just dealt with it as we are in the country and calling in for repairs is a nightmare. Nothing less than an hour on the phone. Still felt original issue never resolved as light on modem was still red. Fast forward to this week. Called. Had technician come out (he did a fabulous job). Worked on the fix for over 4 hours. He also stated job was not fixed from previous time…. Called to get refund for a service I am paying for $77/month now $82/month; but not receiving what I am paying for. When I pay $50 for gas I expect $50 in gas. I expect the same with internet. $10 credit is not justified IMO.

I have had trouble keeping my internet and phone service up and going ever since Frontier took over Verizon. I have been without a business phone line and fax for days due to an internal error. Someone did a hard disconnect on my phone line and it has remained unrepairable. I have lost my fax number that I have had for over 20yrs. I have now switched to Spectrum.

Updated on 01/08/2022: Now on day 14 of no phone/DSL. Different story every time I call. Can not tell me when it's going to be fixed. My first review got a response a few days ago but that is as far as it has went. Horrible way to treat a 15+ year customer.

I had 1200 ping before getting to this website but I guess they realized I was going to trash them so they put my ping back down. You're on thin ice, Frontier Communications. THIN ICE. Just because the technician you sent that one time was really really nice all things considered that doesn't make your internet service less terrible. I've been dealing with ye for over 6 years by this point and things still haven't gotten any better.

I work from home and would not recommend this company. I have needed a tech to come out and they are no call no show. When you call in the appointment has been changed with no communication. Regardless of whether or not you can use the services they charge you for them. On top of it all I wanted to upgrade my internet because I was told that would help and they will not send a tech out to install until 01/24/2022 even though a tech is supposed to come tomorrow and repair the lines. I wish there was another service provider in the area. They would lose a lot of business because of their lack of service.

Avoid using Frontier Communications for your Internet, TV, and phone service-- you will sleep better at night and avoid lots of frustration and anxiety. Cheap is no consolation when you cannot communicate. Frontier is by far the worse Internet provider, and their service is deplorable. I own three properties with services provided by AT&T; Flow in Jamaica, and Comcast. The equipment is so far behind these other companies that it is laughable. Most annoying--there is no voice feature on the remote to verbally ask for shows or channels, etc. The most egregious part of the company is their "no service." I am currently scheduled for a technician to come out 5 days after the initial disruption of service to get my Internet and TV service restored. This is about the third time I have had to wait between 3 to 5 days for a technician to be scheduled. This is unconscionable!

Been a loyal customer of Frontier for 8 years ever since they took over from Verizon. This year their internet service really downgraded even being on the 500/500 MBPS plan with multiple outages every month. Each time tech would change power supply, outdoor ethernet box etc. on Friday 12/17/21 the service went down again but they wouldn't send a tech till Monday and expect me to my whole smart home to be shutdown. Spoke to a manager Damian ID#: ** with no help. Called to cancel today and they now want to charge me a $20 disconnection fee and would not refund me even a prorated amount on my bill.

Frontier bought our phone lines from Verizon fifteen years ago. Since then both the phone and internet service and the customer service have declined to the point that interactions with them are now actively insulting. We've had phone lines hanging in trees and lying across driveways for well over a year (this is not an exaggeration - I have pictures.) The service goes out every couple of months due to this ridiculous lack of maintenance.

I recently received a mailer offering impressive "Gig" Internet speeds at a reasonable price. I called, ordered service and was given a 1p-5p install window for 12/07. The install tech never arrived at my home. He called me at about 3p and said he needed a bucket truck for my install and it would take 2 hours to arrive so he was rescheduling me for an 8a-12p install window on 12/09.

We have had Frontier Communications formerly Verizon FIOS for at least ten years. First the good - the reliability has been excellent. But customer service is a joke. My wife accidentally bought a season of a prime time tv show. She spent an hour on the phone spent trying to convince them we were a customer. Finally they never took the charge off but they inexplicably cancelled one of our premium channels. They dropped an animal channel, the weather channel, and most recently Bloomberg Business channel. No price reduction of course. We wore out a couple remotes. When I went to get replacements they wanted $15 each. Seriously! When I finally cancelled my service, they have the nerve to charge a $10 disconnection fee. I wonder what marketing genius came up with that one. I am so done with Frontier Communications. I switched to Spectrum. So far so good.

Had to pay deposit on phone until which time after 1year of service I would get my deposit back in full. Now 1 year later after every payment has been on time for the full year they will not give me my deposit back in cash as agreed on. They will only credit my account. What shady business. Straight up liars.

In September, various construction crews and trucks began showing up in my neighborhood, towing around spools of orange conduit lines and ditch witch equipment. I later found out that they were here to install Frontier Communications in-ground, high-speed, fiber-optic internet. As a Charter/Spectrum/BrightHouse customer for over 10 years, I can say that I was initially very excited about having another option for an internet service provider.

Frontier installed my fiber optic cable months ago. They had to run a new cable from the street to house. They advised me a different team would come out to bury the cable. It's been months, I'm on my third service ticket and the cable and warning flags are still on top of my front lawn. If you decide to use this company, ensure they complete the work before they leave because they will not return. I'm forced to change service to new provider and remove the cable and flags myself. PATHETIC SERVICE.

Terrible customer service who refuses to help in any way. Also, do not sign a contract. There are huge cancelation fees even if your business is having to shut down. Absolutely criminal and unacceptable.

I have had Frontier Communications internet in my home for over 7 years because it is the only service available to me. And the past eight years I have gone through eight internet routers all with the same issues. I have had constant problems with technical support coming to my apartment. They have either not showed up, causing me to miss hours of work waiting on them, or said they fixed the issue only to have the same problems start again that evening. The customer support line will make you want to throw your phone out the window. You have to confirm your acc info before you can speak to a human, and then give all the same info over and over to everyone your transferred to afterwards. How many times do I have to give my damn phone number and email to them? At least 3 times a call.

I did transfer my service from old house to the new house and I have return the router. For some reason they charge me for two routers and my bill now double, same last month. I did call last month, whoever answered me said resolved and today I called again, inexperienced person answered, said same thing. That why I don’t like automatically payment. I am sure for next month will same. The best way to fix problem in my own just disconnected with Frontier to another company because they are same.

Was lied to by not 1 but 3 customer service technicians. In a nutshell my account was charged off after 3 days of being disconnected. Was told if I paid my bill and started a new service that I would have internet within "a little bit". Come to find out I would have to wait 24-48 hours. Not only did I not stress the fact that my funds were low and I needed to do a paper on my computer, also that if I did not receive internet the same that I would rather keep my funds and pay the bill on my next pay day (being that the account was already charged off). Needless to say no internet within a few hours, giving my information 1 million times to 1 million customer service techs... I decided to cancel my business entirely and take it else where. Internet is slow as molasses anyways!

I originally had Verizon Fios until they sold to Frontier. The prices continue to rise and sometimes by the month. Their customer service is so-so. There are times when you are doing something else (not in front of the TV) and the screen goes blank. Other issues are some times the screen goes blank and you have to reboot the entire system. I have lost the router IP address at least 2 times. You have to call customer services for them to reset the router. And you know that's a 45-50 minute call waiting to talk to a human.

Updated on 10/07/2021: Almost two weeks after my initial review on horrible service I have wasted additional hours of time! Corresponding with Frontier in order to solve any issue is infuriating!!! Check out the attachment of how you will be directed to links to purchase additional equipment in order to have proper service. They will also accuse you of being confused on your statement... They are so ridiculous they will force you to allow a technician to come out during a pandemic who does not even show up!

This has been, by far, the worst customer and technical service experience that I have ever encountered. I lost internet on 9/9/21 and 17 days later still continue to not have internet. I have called and chatted with technical and customer services every day since and have been told conflicting and false information, no one seems to know the answers to my questions related to the internet service issue, no one is being proactive about trying to resolve the issue, and as a business owner I continue to lose revenue because of this. I have to call every day to ask for an update and every time I call I end up requesting to speak to a supervisor because I can't get the answers I am looking for. Note that the internet outage was Not weather related. Frontier did not know what the issue was until 9/23/21 and still does not have the capability of correcting the issue.

The technicians try but the system needs upgrades in all ways. The FCC grants for system upgrades is how the upgrades are determined sadly. A lot of rural areas are too far for DSL to work properly. I would like to see some WiFi nodes put up and some feeds using fiber. I called the president's office of Frontier and was told that if it is not satisfactory then I am free to cancel-when I called to recommend ideas for improvement?

Their customer service people are liars, worse ever. My bills keep increasing for 4 months and every time I called they keep promising they will take care of it and it never happens. They took advantage of my auto payment, so I cancel my service and still get a bill for the stupid equipment while waiting for their damn boxes which was suppose to arrive within 3 to 5 days. So I have to call them again. PLEASE DONʻT USE THEM. THEYʻRE YOUR WORSE NIGHTMARE!!!

I was supposed to be paying 50 a month and it was automatically deducted from my debit card but each month I would receive a call from Frontier telling me I owed a bill of anywhere from 34 dollars to 54 dollars and I would go through this process and pay it being charged a additional 5 dollars just to pay it by phone. This went on for 5 years till we moved. Then as I was on the phone with frontier getting everything transferred over to my new address the woman told me that I had 2 accounts active. She then looked into it and said it was a mistake on their part and told me that I had overpaid them 570 dollars and she needs to transfer me to billing.

I briefly tried Frontier for Internet and television service but quickly switched back to Spectrum because of being displeased with the service. AT&T TV is the only TV provider they offer and even though the connection was via fiber, and not satellite or coax, I found it slower and not nearly as efficient as Spectrum. The Wi-Fi in my home was not nearly as widespread as it had been with spectrum and AT&T TV will nickel and dime you to death to get everything that spectrum provides at a much lower price. The icing on the cake however was after switching back to spectrum there was almost a $100 charge for early termination, After only having service for less than 30 days.

Frontier is the only alternative here except for Comcast. They do not provide more than 3mb, and most times it is below 2.0. I have had it crash multiple times. I have my landline through them, too.

If you can avoid this Company that just came out of bankruptcy, do so at all cost. The service is out more than 50% of the time and you can never get a truthful or meaningful response from their purported “tech” support. Good luck getting a tech to your home in less than a week. There is a reason they filed bankruptcy and they demonstrate it on a daily basis.

We had slow to non-existent internet service for years with Frontier and then upon calling them in early 2021 was able to upgrade from their basic service of 12 mbps to 25 mbps which enabled us to sign up for NetFlix, Disney, and another movie service. On or about Sept 10th of 2021 I was not able to watch any of the movie services that I had been paying for. I ran several "ping tests" and found that I was back to 14mbps. So now I must consider going to a different service - Frontier has been ok but not great, and now we just can't do it anymore.

Supposedly, they are selling you high speed, optic fiber, blah, blah, blah, but when the signal comes into your home, forget about optic fiber, you are on common wifi. No high speed when your neighbor turn on their TV, besides at night, the bandwidth shrink and more than half of your devices gone off of signal. Besides, if you check your internet speed with a different application than the Frontier, you can see that your wifi is running behind the average most of the time (from 500 Mgb to 45). More, if you want to run under 5G, you have to put your device one inch apart from the router.

My internet has been out for five days and every time I call, the story changes. First it was my equipment and the soonest service call would be in a week. When I stated that wasn’t acceptable, it was suddenly an outage. Next call, I’m told there is no outage but might be my equipment. Wait, there is an outage and it would be fixed in 24-48 hours. That time passes and it is not fixed. Still claiming it’s an outage, but nothing can be done. No updates, no consolation. Just my bad luck, I suppose. At this point, I am certain that in lieu of moving up my appointment, they are simply lying and claiming an outage - it is still not listed on the outage map. Never have I ever received such indifference as a customer.

Way past appt. time. No message/text from tech about ETA. Wasting a day because Frontier can’t offer me proper internet support. Frontier was unable to fix problem with tech support over phone yesterday.

I had my Internet upgraded to fiber optics August 21,2021. The customer service department was cordial and patient with my questions. Options were explained and appointment made. As promised a phone call was made prior to arrival at my home. The service technician was polite, thorough and completed the work within the time limit he indicated it would take. Explained thoroughly upon completion. I could not be happier. Internet is fast…. And steaming movies is outstanding. Thanks Frontiers for living up to your commitment at my Home.

This company is a total disgrace. Paying customer who cannot get help from corporate office. I have been having problem with service for past few years. Solution, change modem over and over and it does not do anything. Their tech support is concern more with tracking you with your personal info than finding solution to the problem you are facing. They do not speak English, are arrogant and of course ignorant. Also do not pass you through their supervisors upon request. Customer service is as hopeless as the rest of the company. it is one big sewer as in DC. Just money collection increasing rates and nothing in return. What a cesspool.

Tried contacting customer service to get internet running to an acceptable level. On hold for 1 hour 20minutes. By then the chat line was open. Got redirected 3 times and have been on chat for another hour "waiting for an agent." Unbelievable, unconscionable, unacceptable!!! If I had another choice of providers I'd be gone in a heartbeat... This truly is a lack of direction and management of the senior mgt team. They should all be fired!

No matter what we do we lose our internet every night between 6-8. You could pay your bill every day and the service would still be bad. No one should use this company for any reason. They are terrible.

After over 20 years of having FRONTIER as a carrier for our phones and fax lines, Frontier has simply stop carrying for their clients. The plan that I have been grandfathered in 8 years ago called "unlimited", but no longer can be provided to our office even tough literally says UNLIMITED. So because of that they went from charging us 29.99 for the fax line to 49.99 (just for the line) + if we had to keep sending and receiving all these faxes that we have for the past 20 years we would then have to pay for an extra 135.00 just to buy 5,000 minutes to cover my faxes.

Goes up and down intermittently. I believe it actually goes down more than we know in the middle of the night (low usage times). They think that the fix is to change modems. We have changed about 5 times.

I got Frontier Internet two weeks ago at my home. It worked only 5 days and broke down, I called their service department and after initial troubleshooting I was told that a technician will be needed to fix the issue. They told me since it was a weekend so the next technician will be available after three days. I told them if my internet will not be fixed by not next day, I will have to go back to my previous provider Xfinity, well they sent a technician next day who changed the outside wall box and told me that they are having issues with these boxes. Just after one week and over the weekend we had to go thru the same situation, internet went out of service on Saturday and the technician will come on Monday to have a look. I had enough of this and called them to disconnect immediately. I will never use Frontier Communications again for unreliable equipment and not taking care of their customers once their equipment breaks.

This company is ** with customer service. I am going to go there and knock people the ** out. They do not know what customer service is at all. They just keep making up excuses for their damn issues.

Stay away from the whole pathetic company. Contacted tech support because my internet service was constantly being disabled. Tech support turned out to be a person in a foreign country who couldn't speak English. Called Frontier to complain and was again connected to a non English speaking person. I called a third time and was connected to another foreign country to someone who spoke broken English. Told him about the constant lose of internet service. This totally inept person changed the ID and Password of my internet service. Doing that changed my service to "Public" and was now unsecured. It also destroyed all of my smart home devices. None of them are working because they were connected to the original ID and Password of my internet service router. And my internet service still comes and goes.

My friend has lived in Mehoopany for 14 years, and has had continuously poor phone & internet service with Frontier since day one. On average, every 3 months she has to have them come out for repairs. She has a constant humming on the phone, that gets so bad, you can't hear her on the phone. Her internet is constantly going out, or consistently slower than molasses! But Frontier keeps wanting that bill paid every month, and keeps raising the bill, for absolutely horrible, & inconsistent service anyway! Frontier wants their monthly payments from customers, but doesn't want to spend any money, maintaining their lines or services to those customers! Shame on you Frontier!

I will give you a brief summary of the issue but more details are best in conversation. To sum it up, my wife logged in online to pay our bill early only to find that the bill has increased. Since we haven't received the paper bill in the mail yet we called in to see what the difference was. Once we found out I started to call your competitors to find better pricing since I was not informed of any price increases. I accepted a deal from one of your competitors and I called into your call center to cancel my service on Monday June 21, 2021 at 6:13PM. Spoke with a wonderful young lady and informed her of my cancelation. She asked why and the conversation started from there.

My telephone goes out regularly and Frontier is always baffled. The same problem has happened to several neighbors. I've called to get problem fixed but it's very hard to get a real person and then they make you go thru endless exercises that do absolutely no good. My phone has been out for months, they came out 3 times, no solution yet. Unfortunately I also have my computer with them. I did not choose frontier. Verizon sold part of their business, worst day of my life. My computer goes down regularly. I have called and called but no help so far. The are very prompt with their billing. I get a bill right on time for phone and computer that do NOT work.

Frontier Internet is a scam. The people are greedy and do nothing but charge you extra in your balance for no reason. They even legally connive dirty schemes to affect your WiFi, making you pay even more.

Frontier Communications has made my life unbearable. I am retired and spend most of my time on my computer listening to my Mojo for my music (this uses my WiFi with Frontier). There have been times where my MoJo breaks up several times and occasionally during just ONE SONG it breaks up numerous times. My internet itself is OFFLINE more than it is ONLINE. For now I am stuck with this terrible disgusting service and first chance I get, they are GONE. I want my GOOD LIFE BACK, before Frontier Communications.

Updated on 07/01/2021: 7/1-3rd follow up-Frontier has not called me back but I did get a message back from the FCC that Frontier still claims I owe them $117.XX back. They 'generously' offered not to charge me for the internet service that I cancelled and never used! In response to FCC I attached a copy of my Dish billing that verified I already paid Dish AND I found the original cancellation ticket number 'issued by Frontier' that confirmed I called on 4/30 and cancelled all service. Remember Frontier originally said I didn't cancel service until 5/5 or 5/8 AND that they couldn't find records of the call on 4/30. Awaiting response from Frontier/FCC sent on 6/15. I guess one positive is they did send a box to return their equipment, I kept the receipt from UPS and actually received an email from Frontier confirming shipment to them.

I wanted to pay Frontier internet bill and I noticed it had gone up yet again like they do every month. I chatted with Jake accounting of Frontier and complained about the bill going up continuously. He said he would make me deal by giving me 3 dollars credit on my bill for the next six month. I said thank you! I get home and my internet had disappeared. I call them. They said I had made a request to downgrade my internet and that until my request was granted they had to shut off the internet. I said I never requested such a thing.

I recently moved a few blocks away. The frontier agent kept asking me if I wanted a better service package with the same price. I told her repeatedly no. She even called me and asked me again! When I got my bill it had gone up. I got another bill and it went up even more. They had told me she was wrong and I was still on a lower price plan for three more months but nothing was ever ever done. It is so frustrating to deal with liars.

Never try to use the live chat. A simple question will have to be asked multiple times and you will not get a direct answer. In fact they will transfer you to another department that will not be able to answer your questions and (as just happened to me) tell you they have to transfer you back to the dept you originally talked to. I think they must just yell out the window if anyone needs a job for the day -no knowledge required. 50 minutes of my life I will never get back. Still no answer to my simple question of what is the charge for caller ID and is it required to block robocalls. Frontier is worthless.

Frontier came into our neighborhood and laid fiber optic lines - Once completed they bombarded us with offers so we decided to give them a try - WORSE DECISION EVER. The service comes and goes and their brilliant solution is to change the router. We are on router #5 and the problem still persists. We both work from home and are bleeding north of $75 an hours when down. We have had four incompetent "technicians" to our home, over 10 hours on the phone, 5 routers changed out (not to mention the 2 hours it takes to reprogram every smart device we have.), and still no solution.

I've had Frontier, since July of last year and not a day goes by, that we don't lose our internet. Once it goes out it usually repeatedly goes out, for a few minutes, within 10 minutes to an hour, of it coming back on. Sometimes it'll do this off and on, for an hour, other times for days. I've called frontier. They say yes or Internet goes out quite frequently, but can't fix it. They offer to set an appointment for repairman to come out, but then call me the next day and tell me it looks like my internet is working fine so they cancel the repairman. Within a week it starts acting up again.

Worst DSL connectivity ever! Paying for business class service with dedicated IPs and 18Mb/s connection. Can't use IP phone because of frequent disconnects. Anticipate everyone in conference calls to be upset with you because you keep getting disconnected. Don't be surprised when your RDP and SSH sessions with remote computers are dropped numerous times per day. At times use of a VPN is impossible because of frequent disconnects. Neighbors go down at the same time so it isn't just my connection. Problems have been experienced for more than 3 months and nobody is able to resolve them. When onsite tech people show up, they are great but it isn't a problem they can resolve. For your own sanity, if there is any other option for internet service, consider it first.

Anyone else been scammed by Frontier on equipment returns? You get prepaid label. You ship item back. They invoice you for $200 DVR charge. They can tell you tracking number. They can't tell you even their return address. Frontier is a SCAM.

Unless Frontier cable is the only company available, shop around. I had Frontier since it bought Verizon here in California. Initially, the transition was easy without any cost differences. As you probably surmised, things changed quickly in very short order. The most unpleasant experiences you can expect with Frontier is with Customer Service. When you phone with questions about your bill often times the representative fair but any questions about costs, billing or increases and you will be referred to a "different level" (their terms not mine). They call it "Retention and Customer Loyalty." The label is a misnomer.

Like all cable providers, there are pros and cons. Frontier is my current provider inherited from Verizon when they sold off their cable division. For a brief period, I tried Spectrum and that did not work out. Back to Frontier. I have not experienced any on-going issues or unresolved problems with their customer service. I am not happy with the periodic increases in monthly charges and believe long time users and/or seniors should get more discounts than currently offered. Generally, I am satisfied with Frontier service.

I have had trouble with Frontier for many years. At one point they were the only game in town for our rural area. Their mentality is that they are the only game in town. I expressed my dissatisfaction to them on multiple occasions. They conned me into upgrading to their highest available internet package. This shows that I was more than willing to pay for a service but expected equal service in return. Once I canceled they hit me with a $10.00 disconnect fee. Talk about a slap in the face. If there is ANY other option I would suggest taking it. Two tin cans and a string would work better than Frontier Communications.

Frontier provides good and reliable signal, using the fiber optic cables provided by Verizon. This provider is too expensive. There are adequate number of channels. Service is good. I can view my service online and pay online.

I think Frontier is expensive for what we get. They need more bundle options. I would like to make my own choice in what is in the bundle. When we have weather the picture often is interrupted. Other than that the picture is really good.

Pro, reasonably priced in comparison to other providers. Con, frequent service outages, interruptions in my area. Overall better total quality for cost and channel package versus Xfinity and Spectrum in my area.

Price for all 3 features tv, internet and land-line are way too high. TV picture pixelates a lot at night for some reason. Internet stays up and is pretty fast. Cable boxes fail and need to be rebooted a lot also.

Hard to hear and understand. Charges for every box in house. Long wait for customer service.

Waited over 30 minutes to speak to a rep. Determined Frontier DVR is bad, rep said it would cost $75 to send tech out. They are mailing me a new one, who knows how long that will take. Have always had billing and service problems with them, now looking to switch providers. They also take channels away and keep charging the same amount!

I just move in, it is very easy to hook up my devices, I work from home, like printer monitor and computer, it will be easy for you too.

I lost hours of my time each week trying to get our awful internet service restored. Our service was fine with WOW but when we switched to Frontier, our internet would go down multiple times a day. Most of the time we would be able to reset it, but at least once a week I'd have to call, which meant sitting on the phone for 40-60 minutes with a tech who would do and say the same thing every other tech said with no resolve. I spent months paying for service that we could barely use and customer support did nothing about it. When I disconnected service, they mysteriously had no record of it and charged me for a month I didn't use the service. I would never choose Frontier for my internet provider again due to their lack of customer care and technical capabilities.

This is the only provider that bundles a landline that isn't wifi necessary. The speed is super slow because they have nothing faster in my area. I tried to get a discount, but they only gave me $5 a month less. I may try another provider soon.

FRONTIER customer service and technical service staff lied to me that I could get a waiver of my $10 a month WIFI router service fee. They verified this with a link on the Frontier website on how to return the wifi router and get the $10 monthly fee waiver. Frontier sent me a box to return it and receipted the return of my wifi router. Their customer service agents continued to promise the waiver of my $10 a month wifi router service fee. But I never received this waiver and still pay $10 a month wifi router service fee for a wifi that Frontier receipted the return of and that I cannot use. Beyond this, Frontier DSL internet service is much slower than the advertised rate, and regularly goes down entirely on a daily basis. Sometime, when the Frontier DSL internet service goes down for an entire day, they will send me a text message to my cell phone (different carrier) that Frontier knows my service is down and they are fixing it.

Cable Box reboots frequently because of poor signal strength. Needs rebooting after each use of Music Choice channels. Service has been poor and required callbacks due to cable and modem. Expensive; substantially more than when I had more channels for lower costs through Verizon.

Have had many back and forth phone calls for service. Started with no phone service. They said they fixed the problem, which they did not. Billed us for voice over internet protocol (VOIP) a few months ago even after we unplugged the phone! Our service kept getting worse, usually after Microsoft so called upgrades. I complained to MS And never got real solutions. Just a total mess. Now, my PC has been unusable for one month and I cannot log on. It also appears my internet MBA is shared with others. I need to call Frontier for more help; but the thought is literally making me sick. Will do so tomorrow for the last time. I have searched for another provider ... There are none except Optimum. Used them before, never again.

Internet is extremely slow, they only offer 1 speed, and the Internet is usually unavailable several times per week. Other than satellite internet service, we have no other options. Sparklight ran their lines over our street but do not offer us service.

I felt the installation could have been much better. Like using the exterior access that was already there. Supplied what they said they would. No slow down or caps. Told them what I wanted and they delivered. Have not had to call them for anything.

Spoke to Frontier Technical support on why my Internet suddenly got slower after their truck was driving around my neighborhood. After answering a litany of questions for the technician, they told me they didn't know and could not find out. So we set about figuring why my internet was now slow. I was told I had 12 devices on the network so my normally 6Mbps would only test to 0.5Mbps (which it was) because 6 divided by 12 is 0.5. This being far from the way networks behave the technician was so far mistaken and quite confident in their lie, that apparently they tell other customers all the time.

Signed up w Frontier in Jan, had several significant issues so we tried to change providers, found out we are locked into a 2 year contract. Was NEVER told there was a contract, and I would NEVER had agreed to a contract. Called Frontier to discuss, they were dismissive. Bad business.

I ordered two fire alarm phone lines installation for my company last week. The customer service rep scheduled a date to send the technician to the location. But on that day, no one showed up, I contacted customer service again and they said the phone lines have been installed. I asked how do they install the phone lines without anyone actually went to the location. The customer service rep was very rude and unprofessional. They told me somehow they can activate the phone lines remotely. And then, this week, the fire alarm company came and tried to install the fire alarm device, they found the phone lines are not connected at all. I have to call the customer service again and being transferred to several different department. They told me they will have to send another technician to check on this and we have to pay for the second time check. I feel so unfair and frustrated on this. I will definitely give negative stars if I could.

I had a confirmation email for services to start on 10/5 between 8-12, at 11:45 I decided to call as no one reached out. They had no recollection of what I was talking to and told me they could get someone out in 2 days. I own a mental health business with clients who need help today, not in 2 days. I intentionally chose this day as our location opens the next day. Bec was the most unprofessional, mocking rep I've spoken to - she refused to escalate, told me to google the email addresses for the higher-ups as she can't give out their information to protect them. Absurd, business emails are for this exact reason - they are thieves and a reason their company is going bankrupt and their reviews are all so poor - stay away, they will make you feel like it's your fault. THE WORST.

Internet service constantly stops and starts and this company can never get the problem fixed for long. I nearly lost my job recently because I couldn't get squat done working from home because of the problems. When I called to cancel, their company policy is they can't do that unless I give them my 5 digit pin. I don't have a five digit pin, I have a four digit pin, but these stupid idiots refused to use that, refused to verify me by my SSN, DOB, address, account number, phone number, etc. Now I have to wait for them to mail me a letter with a new pin before I can cancel.

Internet wasn't stable and when I called to disconnect in June they didn't disconnect me, by their records until July. They then charged me for an extra month. Not a good company if they take advantage of their customers.

I had Verizon FIOS before they sold it to Frontier in 2016. Not even a snail mail announcement just an email to an account I never used. Just one night no service, call them, get told weeks before I got service. Fortunately it was less than that. Frontier was so bad. The Florida attorney general actually got into the situation which is beyond rare in Florida. Months of incorrect bills all stemming from an issue that was ultimately in their office. Now four years later I have sold my Florida house and moved out of state. I asked for instructions about their equipment and was sent a box prepaid.

After being loyal customers to Frontier Communications for many years, they cancelled the YES channel, without any notice to us-we found out through the YES channel ticker. My husband is disabled and lives to watch the Yankees, so I found another provider that has the YES channel and switched. Little did I know that it was 2 days into the Frontier billing cycle (thought it would be pro-rated) when I cancelled. I am now faced with a full month of charges from Frontier without having anymore internet and television services. This is unacceptable and I am not going to pay this bill. I would not have switched if it were not for the dropping of the YES channel. Frontier needs to make some exceptions to their policy- this entire issue is unfair to us, the consumer.

We recently moved and had our service disconnected on 8-7-2020, the represented said Frontier charges a disconnect fee of 10 dollars. I told him okay since we did not have a choice. Now I get a bill for the complete month because they do not prorate billing, that is over 300 dollars for a service they did not provide, was not that great when they did provide it. Poor business practice and I based on the poor internet service we did have I would not recommend this company if you have any other options. The commercials are all hype.

They bought my business account from Verizon, worse customer services canceled and shift account settings without notice. Technicians with bad attitude, refused to wear mask during these corona pandemic times and made a theatrical dramatic scene in front of my employees accusing me of "reverse racism". When I called to complain they basically said if my equipment works they don't care.

I canceled service when I moved out of their area. I was told to wait for a final bill to pay. It never came. Instead, I was sent to collections in less than 2 months from ending service. I was able to find my final bill from their website and paid it. I’m still getting harassing calls from their collection agency. I called customer service and was told it’s not their problem but they did verify I have no outstanding balance. Collections asks for too much personal information like social security numbers and won’t go into a dialogue without it. I told them I have no outstanding balance but it does no good. I will never use Frontier again.

From the very beginning, Frontier was not clear on anything when I spoke with them on the phone and when I would call back to follow up, they would tell me different things, including when I would get the modem/router shipped to me. They didn't tell me I needed a phone jack for the service I was getting (they weren't clear that I was getting DSL although I will concede it is my fault for not clarifying). When I finally figured out I needed it and that it would have to be installed in my new apt, I scheduled an appointment for a phone jack to be installed and for the connection to be set up. My roommate at the time was kind enough to come in to meet them there for an appointment since I would be at work at the time. When I was setting up the appointment, the customer service rep I talked to said they would just leave the router/modem when they installed the phone jack.

After 40+ years as a customer (no real choice), and dealing with the deplorable service, it's time to go our separate ways. 35 minutes talking to someone who could only speak broken English and then being told there would be a "Residential Broadband Processing Fee" of $10. I'm glad I'm gone.

I live in Los Angeles and have been a customer with Frontier for 6 years now from before they took over from Verizon. It has been the worst customer experience ever. In April 2020 I discovered that Frontier was overcharging me with old 'grandfathered' prices for my internet and TV. When I asked if my package price could be updated to the the current cheaper prices they refused. As a result I was forced to downgrade my TV package to a more basic one to save money.

Slow speeds. When I called about problems, the male customer service agents were quite unhelpful and unapologetic! I wrote on their survey that I was upset with the customer service, but no one reached out to help or apologize. So I changed service to Spectrum.

Our service has been poor, at best, with Frontier in the rural area. When you call to get resolution or a fix, they tell you that this is the best that they have. I spoke to someone in management of customer service who stated that the hubs need updated and the company will not put the money in to do it. We pay $80 a month for HORRIBLE service and no one wants to improve it. We will be switching as soon as another company becomes available.

They turned our service off on the wrong date. We requested a date and they turned it off 3 weeks before that date. They couldnt figure out how to turn it back on so I had to start a new account.They still couldnt figure it out. I was told 1pm it would be on, nope 6pm, nope. The next day not on. They put me on a 3 way call with customer service and technical support and those 2 were arguing with each other yelling at each other with me on the phone. Unprofessional and I have it all recorded. Poor treatment as well. They don't know how to fix this yet theyre charging money for nothing on our account. Im taking this further and its going legal now too. DO NOT use Frontier they're horrible.

I would give negative stars if I could. We've had Frontier for three years and I assure if there were any other providers in my area we would have dropped their service years ago. Customer service is rude and unprofessional, every single time I've had to have someone come out for a repair, which is frequently as the service is abysmal, it takes three visits before anyone even actually shows up. I've taken days off of work to sit at home and wait for a technician who never shows up and then I get an email saying they signed off on my work order and my repair was completed when no one even showed up.

I've always cringed when having to contact customer service as I usually spend upwards of an hour, transfer to multiple people and rarely get my issue resolved. Hooray I'm moving and FINALLY get to cancel my service. I had only phone and Internet service with them from the old Verizon FIOS days. Call to cancel took 30+ minutes. I missed the service window by one day and had been billed for the next month. Shockingly Frontier does not prorate so they are getting paid for an entire month of service that they did not provide. Dare you to find that in the fine print on any of their agreements/website.

These guys are flat out fraudulent scam artists. I requested a quote for wifi/phone service and after getting the quote told them I was not interested. I then got a call from service person that he was outside ready to do an install. I told them we never requested their service and he left. Since then it has been a nightmare where I receive bills and emails for service I never asked for nor ever received. Every time I've called to resolve the issue I spend an hour trying to get a hold of someone with multiple holds and am told issue is resolved only to get more emails/bills asking me to return a router I never received. Lastly I just got a box in the mail asking me to return the router! Again I called and spent over an hour on the phone to get no certain resolution so I expect more bills and emails. These guys are impossible to deal with if you have any dispute. Please BEWARE and stay away from Frontier, if I could give them zero stars I would!!!!

This is the only provider in my area that's probably why they do not care at all on how they are viewed with their customer support! My internet was completely down for around 2 hours yesterday, 7/7 and tried to call them numerous times and listened through the lengthy automated call in responding correctly to ensure I will be connected. Every single time that I would get to the prompt needed, it would disconnect me! I tried repeatedly and accessed different options just to get to someone with a live voice, but to no avail! It was very frustrating. I finally gave up and just stopped working because of no internet!

This is the only review I have ever left on any product or service. I would have switched providers for my internet years ago, but sadly am required by my HOA to use Frontier FIOS for internet. When it works, the connecting is great. Unfortunately, as with most technology there are times when it is not working for one reason or another. The telephone numbers work sometimes, other times they are busy or randomly hang-up on you after a couple of minutes. If you desperately need to reach someone associated with Frontier you can always call their new business line. That line always works and the promotions people are very helpful. Again, unfortunately, they are not able to do anything besides refer you back to a single customer service line that doesn't work.

I've been with this company when they were Verizon. Every year my bill goes up $20 - $40 a month. I get nothing in return. My cable box acted up and they sent me a new box. I noticed that I lost my HBO, so I called them and they restored my HBO. A couple days later I no longer have HBO, I've had it for 7 years. They did ABSOLUTELY NOTHING to help me out. They sent me a new remote and not they want me to pay $25 and they said they'll reimburse me on my next bill. WHY CHARGE ME IN THE FIRST PLACE? This is a terrible company to deal with and I definitely would not recommend them...

We were Frontier/Verizon customers for over 5 years. Service interruptions seem to be about on par with other cable companies. We fought the pricing battle with them on a regular basis. I called the other day when I thought our prices were too high again and asked if there was anything I could do since they recently dropped MLB, AXS and Epix. I was told they couldn't help me. Hung up the phone and Spectrum was installed and running less than 24 hours later with a saving of $40.00 a month! Plus we got faster internet speed and more channels.

After booking a installation appointment a week in advance the tech never showed up! I get a text saying my tech may not make the internet installation appointment and I may need to reschedule! So I give them a call and the soonest is a week away! I asked them to expedite the process because my son in-law who is visiting needs WiFi for work! This right in the middle of the week! So because they can’t make the appointment I have spend an hour on the phone trying to find out why the order was cancelled and reschedule a time when I have already taken a day off to wait for a tech from 8-12pm. Extremely poor service and I have even got started yet! Shame on Frontier.

Very deceptive and bad service. First they claim your rate is locked for 2 years. After the 1st year they increase the rate for the router fee. So the router fee is excluded from the rate increase agreement. Then after 2 years when you the contract expires and you cancel -- they will stick you with another $9.99 broadband cancellation fee???? Very desperate and deceptive? Not only is Frontier Communications a ripoff and deceptive, the service sucks. Every time it rains or snow, the service either disconnects or is so slow you cannot use it. When you call for service, they come out when the weather is good again so service is back to normal?? so they will never fix the 'bad weather' disconnect issues.

Frontier Communications is awful. Our landline phones have been down for over 10 days this year. Simple fixes cannot be done without waiting days for a tech to come out even when there is nothing wrong with the equipment. Apparently they use some kind of software voodoo. I would give Frontier a 0 rating if I could. Stay away from them. You will regret it.