Frontier Communications Reviews

We didn't choose Frontier, we were long time Verizon customers and Verizon sold all their accounts to Frontier. We decided to give them a chance. What we have experienced since then is 3 years of overpriced products that did nothing but increase every 6 months to a year. After hours on the phone with them every time it would increase, they sometimes gave small loyalty credits ($15 off the bill), but they didn't last but a couple of months. The issue is their equipment. They require set top boxes (STBs) for TV to work, each one is $15/month. Adapters are $8. We had no premium channels, just a normal line-up and Internet 50/50. Our bill was over $200 a month. Over the years we've paid for this equipment many times over, but all through renting it.

I used Frontier internet for 4 months and will never ever go back to that company. In those 4 months of service I must have spent at least 15 hours of my time on call with them. There were technical problems, billing problems, customer service misses for which I had to pay them, etc. I will cover the billing aspect here: I needed to move back to India on 20th Feb and I called Frontier around 30 days before that to disconnect my services on 6th Feb so that I can go on a 2 week vacation before I leave. They took my request to discontinue and told me it will close on 6th. I then called them again towards the end of January to ask them of how I could return the router to them to which they replied that they will send me a prepaid box that I could use to ship the equipment.

My wife and I live in rural Southern Ohio and have Frontier Communications as our home landline telephone provider. We occasionally have disrupted service due to weather, trees falling on phone lines and other problems common to rural areas. Recently some trees fell on power and phone lines due to rain, freeze, ice and falling trees in that order. Our phone was down as a result. We immediately reported it and told them we have an elderly mother residing with us who has oxygen prescribed and several critical medical issues for which we need phone service. We told them we have no cell service at our residence. We have to drive 5-10 miles to get a good phone reception signal. We were told we would be put on "Expedited service".

STAY AWAY FROM FRONTIER AT ALL COSTS - IF YOU CAN! I was a LONG time customer and continually complained that we did not have internet - only to be told it was we had "old" equipment at the polls - and were NOT due for an upgrade? It was never resolved and ONCE they even gave us a TOKEN $14 credit...REALLY??? - considering our monthly bill with Frontier ran about $250, which totaled over $45,000+ during the abt. 15 years we had service, that one would think they could spare a little more.

In December 2017, Frontier Communications customer service got my wife on the phone. Somehow on the phone call they claim that she requested to change our service from Internet only to the Cadillac of service " Homerun Package" which included High speed internet, home phone, Cable TV with all pay channels like HBO etc, DVR and connections for 3 TV's. We already had Internet from Frontier, and TV from Dish Network. Fast forward to April 30th, 2017, while I'm paying bills I noticed our bill went from $40.00 a month to $219.00! Boy was I surprised.

I signed on years ago coming from Time Warner, Time Warner charged at the end of the month for the previous month, simple just like everything else in the world. When I signed up for this I had to pay upfront on day one for the install and remaining days in the month plus the next month. I thought this was weird but was told "it's a pay in advance thing". Ok no sweat, got a competing offer from Spectrum (used to be Time Warner) these years later that they (Frontier) could not match, I asked them to verify I was paid up until what date? Used said date (the 28th of any month in my case) and had Spectrum installed 3 days before that date and canceled service. Got the, "Sorry to see you go, did we try to give you a similar deal?" "No, you couldn't match it." "Well, we're sorry we couldn't match it! Here is your cancellation number." It's ** and I asked I was paid up until the 28th. Yes. So no further charges? Yes.

I am writing a review for Frontier Communication, I contacted them about service for my home and have had nothing but problems with them everything from they did not tell me that you need a phone landline for it to work. Also since I didn't have a landline the Tv receivers operate on wifi with did not work properly. So finally I got fed up with it and decided to cancel the service. I was told I had to pay a full month ahead and the final bill would be $9.99 plus tax.

I set-up Frontier Communications for my new business because they are the only ISP in the area. Went to their page and saw that they have a promotion going on for $19.99/month for their business internet service. I went to call and placed an order and informed the sales rep that I have a modem/router that I purchased as part of my purchase agreement from the previous owner. She said that would be okay and I do not have to lease the equipment. My first bill came and I was charged the $19.99 for the service + $10.00 for the router lease + $3.99 for Business High Speed Internet Fee + Frontier Secure Business Pro Bundle for $25.99.

My 86 year old mother went 2 1/2 months with no phone service, it finally took going to Twitter to get it fixed. I have tried for a week to cancel my landline. I have been on hold for over an hr, then get passed to another department for another 30 minute wait time to then be told someone will contact me, never happened. If you want to order you will get connected. Sales are important, customer service with issues are not. It seems Frontier's customer retention policy is don’t connect with customers who have an issue or want to cancel, terrible service.

I signed up 6 months ago for Frontier internet through a Representative in Walmart store. His name was Dominick. I told him I was in a temporary dwelling place and had to move within a few months. I asked him "what if I cannot receive service in my location?" He assured me that I would be able to cancel at no charge. I was in a shelter program called Metropolitan Ministries. I have recently moved into my new apartment and the apartment complex (Windsor Club at Seven Oaks) does not allow Frontier. Their carrier is Spectrum. I had Frontier setup to come and install and they told me that they do not service my complex. I then got the run around from Frontier when I had to cancel. I finally got someone after five days and I was told that I am going to be charged an early termination fee for something I have no control over and I was told something different before I signed up for service! This is a low financial scam. Sounds fitting for the times we're in!!!

I've had Frontier service for 3.5 years now. When I first signed up, they were Verizon and they were the company that installed the equipment that is supporting the FiOS in my home. A couple of months ago, I started hearing a beeping noise. It took me a while to figure out where it was coming from. It beeps one time every 15 minutes. So if you aren't in the area where the beeping is coming from at the time it decides to make a sound, you are stuck waiting another 15 minutes to try to locate it.

My mother in law 91 yrs old lives in rural Ohio and had a tree fall that took out her phone line. I called for service after the tree was cleaned up and was told that they would code blue the service ticket after I was on the phone for 2 hours with a sympathetic supervisor that pushed it thru to the dispatching dept. Dispatching informed him that my situation was not a code blue and they would fix it in 5 days. He fought for me and circumvented the system due to a dispatcher supervisor being lacking in common sense.

We switch back to Frontier Triple Play from Spectrum, due to over congestion in internet share in our neighborhood. Credico door to door sales reps, show up at our house, convinced and promised us to switch. We made the switch. I have to admit, Frontier products is excellent. But what we was promised at the door is difference in term of pricing. After complaining to the Cust Care at Frontier, we were told Frontier Corp will not able to honor us the promised by their authorized agent. Also asking to speak to a supervisor at Cust Care, the supervisor refuse to talk, despite the Cust Care agent attempt to calm us down. At the end, Frontier are not able to follow up with Credico, since it is only a authorized agent ??? We were told to call Credico on our own. The door to door sales rep phone number is no longer in service.

I had Verizon till they became Frontier years ago. At first, it was great. Always helpful. I cancelled my landline in 2016 and kept DSL internet as not many choices in the area I live. No problem doing that back then. Yesterday on 2/27/19, I called as my internet went out and the first available date was March 11, 2019 for a repairman to come out. I had an important call I had to take before we concluded that appointment so I asked if she would be able to call me back in 10 mins and she said yes. Well no call! So I called them and twice got disconnect after a hold time. Called today to see if I was put in the repair schedule and then confirm my appointment and get a time frame and it took half hour to do this!

2 months or so ago I called in to remove my caller restricted message when I call other people so they know it is me when I call people. I called in 3 times in one month and all three times they said it would take effect in 24 hours or so. It never took effect so I just gave up. About 4 weeks later (approx Feb 3) I get a call from a Frontier tech saying he had a service order to come and disconnect my internet and could he come to my house to disconnect it. I told him absolutely not. I didn’t want my internet touched - all I wanted done was to remove the restricted message on my home phone removed so my caller ID would show up when I called out. Nothing else! He said - "No problem. I can make a quick call and that will be done in 1 hour or so."

Sheriffs show up at our door saying they received a 911 call. No one called 911. The phone line was calling 911 without someone actually calling. By the second time, I called Frontier. From being bounced around they finally scheduled a tech to come out in a week. Of course it was the weekend, so Frontier told me to call on Monday. In the mean time the sheriff's kept showing up at our house. Called Monday, after being disconnected (twice) finally got someone who said they had my service called scheduled for appt in 2 weeks. I told them again that the line needs to be check due to 911 calls. No one at Frontier did not see this situation as important or to bump my appt. Had enough, disconnect the line. That I did over the phone took 5 minutes. Today, 3 days later got a call from Frontier saying they are sending a technician out to service our phone (disconnected phone) in two days. Frontier is the worst.

Almost a week out to get a service call, cancelled service due to Disgusting customer service...then received multiple bills after we were told our account was settled after paying what we were told to pay! Spent over 4 hours over a few phone calls getting shuffled from department to department with nobody wanting to help! Worst company ever!

I called the day I received my next month bill to cancel my service and I was told the bill will not be prorated and I have to pay for bill for the whole month or the end of term. I was told the company stopped prorating bills about 2 years ago. I cancelled the service due to the fact that I really can't afford it anymore. I am only 6 days into the new term and I now have to pay for something that I don't want or need! I'm really happy that I am leaving this company. I would not recommend using this company or will I use this service again.

Contacted Frontier regarding DSL line down. Has not been addressed for 3 weeks. An appointment was made for technician to evaluate service disruption. On the date of appointment no service technician showed up. We confirmed appointment and waited all day. Contacted Frontier the next day and they told me that a technician had addressed the situation. When further queried by me, the customer, phone rep stated there were no notes or synopsis of what a technician did. This was a fraudulent entry by field technician. A 3 week lapse in service is unconscionable.

I have never written a bad review until today. This is the worst company ever. I set up new services to be installed this past Saturday. Frontier called on Friday and rescheduled for Monday. Monday came, waited hours then called to see where the tech was. I was told there was a glitch in the system and my appointment was never scheduled. This is after confirmation on Friday. I spent two hours on the phone with them. Was hung up on after being on hold for 30 minutes. My husband finally had to get on the phone with a supervisor which promised services on Tuesday. Tuesday came. Hours of waiting.

Updated on 03/14/2019: I've never complained about a company as much as this one. Recently wrote a review about the poor service, reliability, and overall satisfaction of Frontier Communications. A representative at Frontier responded and asked for my email and account number to resolve the issue concerning termination of their company. Four days later $130 is withdrawn from my bank account for a service that was not used. And to top that off they have the gall to to say my complaint is being rectified. NEVER, use Frontier Communications. Buy a carrier pigeon. At this point looks like my next complaint goes to Public Utilities.

I canceled my service back in Nov 2018 before I moved out of California and paid my bill 100%. Frontier made it very difficult and never canceled the order on their end and sent me a notice after I moved out of state. I called back in to resolve it. Again, I received second noticed and called in to resolve it. Ridiculous! Hold time is unprofessional and I am bounced from one department to another and forced to reeducate every person I am transferred to blindly. Every single phone call I made was nearly 2 hours before it was resolved.

I have called 5 times in one month to get a quote for more service AND get my internet fixed. It keeps quitting. I have gotten 4 different quotes from 4 different people and after being on the phone for a total of 5 1/2 hours combined I still don't have a valid quote and my internet is not fixed. It's been like this for years. Shentel is finally available so I'm switching. Shentel may not be better but it definitely cannot be as bad as Frontier. Frontier is definitely the worst company ever.

I returned Frontier’s equipment and disconnected my service on January 28, 2019. I also was told on that day (after asking) if my my automatic payment setup would be cancelled as well on that day. The representative said “yes.” However, the company took $148.98 out of my account on February 19, 2019. When I called the local office and later a supervisor, I was told it is the company’s policy to charge a customer the next pay cycle, although I had no equipment or service during that time. And that I should have cancelled on January 26th, although that was during my contract period and I would have been penalized for doing so. Therefore, the customer cannot win. In the past, companies prorated the bill after cancellation. This is bad business and I will never use their service again.

The internet keeps dropping every day after 5pm and it keeps trying to reconnect only to reset itself over and over again. Sometimes I wake up around 6am to see if it has reconnected and it hasn’t. This happens every day after 5pm so it becomes unusable from 5pm to around 6am. I've had over 5 technicians out here and they claim to find the “fix” only to leave and the internet continuing to drop after 5 pm. Sometimes they get here and they say the line is fine because when they get here it’s working and they leave only to continue having the same disconnect issues after 5pm! I’ve also had issues where my trouble tickets where “lost” or were not submitted even after I received a trouble ticket number. One time Frontier left me without phone or internet service for 3 WHOLE WEEKS before having it fixed.

We phone and internet before Frontier came to the area. We were able to keep our plan but after a few months we got a letter telling us that we could get internet much faster now. It was a bit more expensive but not much, going from 1.5 mbps to 6 mbps sounded great, so we called and had them upgrade us. After a few days without the speed changing we called back and they said they’d send a technician out. However nobody came. We called back and after some waiting we were told that there was a mistake and we couldn’t get the 6 mbps where we lived.

I was with Frontier for my internet service about 5 years. For most of that time, the connection was good and I had few problems. But in recent months, the connection seemed to have slowed down. Suddenly there was lots of buffering going on when I tried to watch Netflix, or the connection would just drop and reset. Nothing on my end changed - I didn't add or change equipment or devices. When I contacted them to report my trouble, I was basically told there was nothing wrong with my service or speed. I guess it was all in my head. So I started looking around, and found a provider who gave me much faster speed (Frontier was 12 Mbps, this one was 60) for a much lower price for the first year (after that, it's about the same price, but again, for faster service).

Please avoid this company at all cost! They mess up everything with your account. They turn off services randomly. They can never figure out what is going on. I have a business and it usually takes them 1-3 days to fix things and they simply do not care that it affects your business. Every month my bill is wrong. I cannot stress enough to avoid them at all cost!

I called to discontinue my service of internet and TV on 1/23/19. They talked me into keeping my internet service for $44.99 per month and gave me an order number. The new bill still have both services for $136.44 per month. I called on 2/20/19 to find out why. I was told the order was cancelled but they could not figure out why! They transferred me to the retention department. Spent 36 minutes with them on 1/23/19 and so far 55 minutes on 2/20/19 and still no resolution! Unbelievable!! I have never experienced anything like this. Awful service.

My phone/Internet bill has been creeping up on a regular basis from Frontier. When I called them in January 2019, the gentleman noted that there was an optional Security Package for $10.99 on my bill. He removed the package and I received a bill for $68.++ the next month instead of the $85 that I was being billed for. The next month the bill was back up to $85.

Years of billing issues, rising prices and very slow internet. After years of hours spent on hold with billing issues etc we cancelled and found out that they are charging us 9.99 per line to cancel service. We have 2 lines. They are the most unfriendly company I have ever dealt with. Outrageous billing errors that take months to resolve. And then they have the nerve to charge money to cancel when your contract is long over?? Never again will we do business with them.

Updated on 02/25/2019: Since my last complaint on service nothing has changed. The manager said to pay the $59.95 charges and they would credit our next month bill. Why in the world would I pay $59.95 for remotes I never received and was told a manager approved to send them at no charge anyhow? He then said I could not pay the $59.95 and my next bill would show a $35 late fee but I would have to call customer service when the bill came in and they could see he put a message for them to waive the $35 late fee. This is just downright “bad faith” customer service wanting me to float money to them for no services. Sincerely still frustrated in Winter Haven, FL.

Internet constantly freezing when streaming watching only one television unless we turn off wi-fi on our two phones. Was told my 7 year old modem was the most updated they have, and if I request another modem, I'll get the same model. That's like saying our smart phones or computers don't change within 7 years. When speaking with agent, there was an echo that was maddening. He said it was because of a headset and personal service he was using to speak with me. What?!

If you can at all, do not use Frontier. I got stuck with them once they bought Verizon Fios. The service was constantly down and was way below the speed I was supposed to be getting. Their customer service is horrendous and when I moved to a location that fortunately did not have their service, not only did they charge me a $10 disconnection fee even though I was not under contract. They disable their online bill pay so you have to call in and pay an additional $10 fee to take a payment over the phone.

Frontier was OK until I cancelled service because they could not provide same service to my new location. Took three times to get service cancelled and the final bill that showed a 5 dollar credit, turned into a 20 dollar bill after 4 months. Tried to correct with Customer Service a 4th time with no luck. Will pay to keep it off my credit. DO NOT USE FRONTIER COMMUNICATIONS. Mad Texan.

I do not have Frontier Internet but I thought I would. After today, and after reading these reviews, I'm extremely glad that I don't. Several days ago I ordered Internet service from Frontier and I received an email and text message confirming the appointment. My current employment requires me to actually work to make money - I have no paid time off. But I took the afternoon off in order to be here during the 1 to 5 pm window I was provided for the install. I waited until 5 to call customer service. I explained that I was checking on the status of the technician and gave them the confirmation number from the email/text.

My 97-years-young mother lost functional service on her landline on Tues., Feb. 5, 2019. Two service calls have been scheduled, the last one for today, Wed., Feb. 13, 2019, and no service representative showed up either time. No calls, no emails, no nothing. For my mother, this represents a safety hazard that Frontier doesn't find important enough to reduce risk of being isolated and unable to summon assistance by phone.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had. In summary: I tried to move my Frontier Fios service across the street from my old house to my new home - literally 100 feet away. Although this process did not go smoothly, my complaint is only minimally related to that poor service; my core concern is that Frontier has no one in charge, no one truly empowered to solve the problem. Frontier uselessly passed me to departments that had no connection to my problem, used me as tech support for their systems at a fundamental level, used me to communicate between their departments and manage on-site tech support. I made 30 calls to resolve this simple service movement issue - simple in Frontier's own words.

I moved & was told that my new apartment community did not have Spectrum & that I'd have to get Frontier instead of transferring my Spectrum internet that I was very happy with. Since my original appointment, I have stayed home 3 times now trying to get set up & they can't figure out how to get my internet set up; I keep getting different stories and the wrong information as to when it will be up and running. The latest is that there's an issue outside of my unit in the community & that they're working on it. I've been told that I "might" have service in a couple of weeks, which is 5 weeks after my original appointment.

This company is the absolute worse- beware! Transferred from Spectrum to this guys after the goons walking around the neighborhood cast a spell on me- WORSE DECISION EVER. One month later, I have been stung with early termination fees- even though they never fulfilled their end of the contract and my phone has never worked. Regardless, I just want to be done with these criminals, and with my tail between my legs, I have happily gone begging back to Spectrum to take me back. STAY AWAY FROM THESE CLOWNS.

I opted for a 50/50 Mbps connection with Frontier on 2/7/2019 and also paid around $43 which included plan fees, device fees and some taxes. I got confirmation on website that my order is confirmed and will be activated on 2/9 between 11 AM to 3 PM EST. But no one showed up on Saturday to do installation. My entire day lost in waiting. When I called up Frontier Customer Care Rep on 2/11 morning she told me that I have no connection request on my address. She asked me for my SSN and did hard inquiry on my Credit Score without my permission. This was not at all required as it was already performed on 2/7 based on which I got my plan approved.

Updated on 02/14/2019: They pretend they are responding but give you a fake email to respond to. Nothing gets resolved. Just wasted time. They charged my dead father for usage when he was not alive as they said that's how they do business. No amount of calls to any number. I could find helped resolve. Their threat to pay it or they will hurt our credit. We paid but please run for the hills!

Since Frontier took over Verizon few years ago, the service has really gone downhill. It's such a hassle to call their customer service. Not once, but twice I was on hold for half of the day (I decided to keep on holding to see how long it would take for someone to answer) and got disconnected. First few months, my bills were incorrectly billed. They eventually gave me credit back for those. Then I ordered a replacement for my remote, which I told it should be free due to normal wear and tear and I should only have to pay for SH&H.

Contacted frontier on 1/14/2019. I have downloaded the app for FrontierTV on my iPad. I was able to get everything in my TV listings with the exception of the big three networks. I was in contact with several Frontier TAs (each assuring me that the problem would be solved within 3 business days) least 10 times. Being bumped up to the highest level of TA. Each TA assured me that I should be able to receive the major networks (had the proper package). They admittedly were stumped.

Last year we had major issues with Frontier. After contacting the BBB, FTC and Office of the President, I finally got my issue resolved for "1 year". Now here we go again. All I wanted to do was cancel my TV service and keep internet and phone. Received a quote (in writing) and was told my service will not stop until the end of the cycle. One week later, at the end of the cycle, I received a bill for $126 more than I was quoted, due to an early termination fee! I have not been in a contract so I couldn't terminate early. Now I have a case open with retention and will place a call to the office of the President tomorrow! There has got to be a class action suit on this company! How can these practices be legal!?

My 85 year old Mother has a Lifeline Telephone Line with Frontier...and has been without service for over a week... As her daughter I have called 5 times trying to get her phone service working this past week as she has multiple health issues and needs the Phone for 911 location which I made clear. I cannot tell you how awful this company is give the excuse that being in California with the fire and rain we are lucky to get even a 10 out repair. The fact of the matter is that for some reason when the main box on Street by her house get worked on My Mother's phone line gets disconnected by the Genius Working on the box...because this has happened 2 times before. I made this clear that the issue is most likely done by them.

I am less than a week into my contract with Frontier and boy do I regret signing up with them. The internet is horrible, they have already had to replace my router and now one of the TV boxes don’t work. I spent over 3 hours on the phone just this evening trying to get this worked out. The customer service on the phone is awful and they are liars. I am not looking forward to two years of this garbage. Customer service hangs up on you when they can’t figure out the problem because they fail to listen to you. This is by far the worst service I have ever experienced. The product and the people are horrible. I will never recommend this to anyone and wish I never signed up with them.

My set top box locked up and I could not get it to reboot at 8 PM on 2/7/19. I called Frontier technical support and talked to Angela. She talked me through several steps and she did some too. She was polite and professional. In a short period of time, she got my set top box to reboot, and I was back up and running. Thank you Angela.

Customer service with this company is nonexistent. Finally had enough after years of being with them after they took over for Verizon. I thought Verizon was bad but Frontier takes the cake. Frontiers cost just kept going up and up and I finally can't afford the car payment anymore. Anyway I cancelled my service today and asked what I owed, they said the full amount. WTH!!! I am only 8 days into the month, yes but we do not prorate. Well I guess we will be seeing each other in collections. Never will do business with this company again.

In September, we chose Frontier based on the service they would be able to provide. It never worked. My wife works from home, so we ended up having to use our cell phone data plans to get Internet access. Needless to say, we had to cancel after one month. No Internet was more preferable than paying for Internet service we didn't receive. We paid our monthly bill, canceled and moved on. Two months later, we got a $9.99 charge for disconnection from a service we didn't receive. [Frontier did not even come out to collect their box.] Thinking this charge was a mistake, I just let it go. Today, I have now been on the phone with 4 different people that can't assist me. I'm thinking they should be reimbursing me now for the service they didn't provide. That's how customer service works.

This the absolute worst experience of any service company in my 59 year life. I wanted a phone service from Frontier where the service was already installed from a previous Frontier customer. I was then told it was cheaper to have a phone and internet package. The phone call dropped and somehow they ordered the internet package as well, he already had internet and did not need it. My father is diagnosed with terminal cancer and is in hospice care and I was trying to get him a phone right away as cell service did not work reliably there. He needs a phone as he wanted to be in touch with his family in his time of need, and attend to his financial affairs. I attempted 7 different calls lasting between 30 mins and over an hr each just to request phone service, which just needed a line turned on!! It requires no hardware or installation work. Each phone call redid the work of the other one, never actually completing what I asked for originally.

Horrible, terrible service. Our internet goes out 6-8 times a day, EVERY DAY. We can't watch Netflix without it going out. There are 2 people in my house, we can't both be on the internet at the same time. No gaming, no downloading, just 2 people looking at things, and the internet goes out. We call customer service and get the "unplug it and plug in back in" advice. We have went in and changed the "channel" about 50 times. It works great for a day, then back to crappy internet. I've also had Frontier at work, same issue. Internet constantly going out. The only reason I have Frontier is because it has a monopoly on the area I live in, no other service is allowed in the Talcott WV area. My bill is $43.98 a month for about 3 hours of terrible interrupted internet a day.

Updated on 03/18/2019: I called customer service about entire month charges for a few days' service, when I closed account. Agent said they understood and would zero out charges for me, and invited me back. A month later I get a notice stating they’re referring to a collection agency. Every department told me that nobody in the entire organization has the power to dismiss charges. I was told that the agent couldn’t/shouldn’t have told me that, or even been capable of doing so. They have my call on record, but the agent made no notes as to why I called, so I can’t prove it.

WORST WORST WORST CUSTOMER SERVICE EVER!!! I have spent 20+ hours on the phone with these people in the past month trying to get my internet to work. After being transferred to multiple departments and 7 phone calls later, no one could tell me what the problem was. I am thankful I had our installation tech's cell phone so I called him direct. Fast forward to the next month and I receive a bill for almost $400. I was supposed to have FREE installation and the charges for installing appeared on my bill ($234). They also charged me a delivery fee for my modem. When I asked customer service what this charge was for she said the shipping of our modem. The installer brought this device with him!!! It was not shipped to us. She continued to say it cannot be credited. This company is absolutely horrible. Please carefully look over your monthly bills for hidden charges!!!

Just wanted to say THANKS for the service. I just moved house only 3 miles away, to a home that didn't have service. I called the customer service rep and they sent Kevin ** to my residence for the hookup. Kevin worked late on a Saturday to ensure all my systems were connected and working properly. Service was needed as I work from home. Big thanks to Kevin ** for a job well done and putting the customer first.

Prior to a few days before appointment, I received a call at work on permission to cut into concrete to install the FIOS line. When I got home, I did not see the concrete was being cut, and no FIOS box was installed next to the electrical box. At the actual appointment, the installation guy did not come on the appointment hours and lied about I was not at the house while my garage door facing the street was opened half of the day and I was working in the garage.

I would not recommend Frontier. They set appointments but do not show up. A waste of time. They are nice on the phone but there is no follow through. Let the buyer beware. I will not use their services.

I’ve had their service for 3 years. I then decided to add T.V. service; when I called to add this service they did not inform me that they would cancel my old service and add a whole new account. They waited a day after the bill was due to terminate the service to charge me for the whole month of the previous service. I paid the double amount of internet service that month. I called them to try and discuss the situation, but their customer service is just as bad as their internet. They even ended sending me to collection. I paid the amount due, but I assure you I cancelled all services with Frontier.

I tried keeping just internet service at my mom’s house after she passed away. She had the phone, cable, and internet at the time. I was assured it wouldn’t affect the internet and that just cable and phone would get dropped. The next morning I have nothing. I called and the Frontier rep states I’m not an authorized user that they would need to speak with my mom. I explained my mom was gone from this earth. So I get no sorry to hear that, just we need to speak to an authorized user.

I would or never will recommend Frontier as a provider. The first phone call I made with them for installation was 2 months ago and since my original call they have rescheduled FOUR different installation dates all because of huge mistakes on their end. Every time that I called no one had any idea of any of the offers that were made to me with my account, I always had to give them all my information every time that I called (like I would with setting up a new account).

Frontier was my internet service provider for a little over a year. During that time I had several service outages, all stemming from technical problems on their end. The last outage lasted for a week, several calls to service in which they checked their lines and connections, after a week they sent a service to the home and found their modem to be defective. They exchanged the defective unit for a new modem, taking with them the defective modem.

Good luck speaking to someone that actually listens and understands English! My bill has ALWAYS been on auto pay. THEIR system had a "glitch or software update" I was told and some accounts got deleted. I had to call in and make direct payments, and was "assured" that the account was all set up correctly again and that I would still receive my paper bills. Well, that never happened, causing me to call them, yet again and waste another 2 hours of my life. I can never get back! And on top of all THEIR INCOMPETENCY, THEY have the audacity to think they can charge ME a late fee! Well, not only are they going to credit my account the late fees, they will also give me another credit for wasting my time! Worst case scenario, I will dispute the charge with my credit card company! CROOKS! Oh yeah, what is a "VoIP administrative fee?" I have yet to ask that question, as I'm still on hold. SUCH A PATHETIC EXCUSE FOR A COMPANY!!!

If they can't deliver an internet connection then they should not be allowed to continue to sell to new customers until they have the line capacity to send a signal. What a fraud it is. I've been with them for ten days and I am ready to cut and run.

When I signed up with them I was quoted one price and after just one month they started charging more and more every month. I work from home and told them how important fast and reliable internet is. They assured me that was not a problem. BS. My internet kept going down all the time. I can't tell you how much extra work that costed me. Even after technician came three times it never got fixed. I cancelled my contract with them due to their breach of contract and they are lying cheaters. They kept billing me even after I cancelled with them. I called and sent letters, never got a response from them and now they sending a collection agency after me. They are crazy. They should be paying me back for all the time I lost from work.

I called them in Oct 2018 to stop service as we were moving. Was told that I had prepaid thru Nov 18, 2018 and that all I owed was a $9.99 termination fee, which they would bill me. Then I received monthly bills for that fee plus another month, which I called about, and was again told that I was paid up except for the termination fee. They said it would take up to 3 billing cycles to correct the bill. Now I am getting notices that they are submitting the bill to a collection agency and harming my credit rating. Last week I sent them the $9.99 and another note that I did not owe for another month of service. I am doubtful if they will pay any attention and am tired of calling them to talk with an operator who is incapable of correcting the mistake. Service we got was OK, but trying to stop service, even when well in advance, is just too frustrating. Never again will I use this company.

When I canceled I was told that my service would immediately be terminated; I was 2 days into the billing cycle. I was later billed for the full month and am not told that services can't be terminated until the end of a billing period. I'm told it is buried in their terms and conditions (not sure if this was even in the contract that I agreed to years and years ago with Verizon). What I am sure of is that there was no notice of this upon cancellation from the representative that I worked with. I'm now paying for 2 internet services for the month.

I have had Frontier Internet and TV service for the last 2 years. I run my own business from my house and there have been many times I've had to call in, and 100% of the time they are the rudest people I've ever spoken to! They have made up reasons for why my internet isn't working, and I'll get 3 different reasons from 3 different people. They have blatantly hung up on me and called me names because I ask to speak to a supervisor. I've lost business due to random outages and they pro-rate me $3 off my bill for my troubles even though I explain that it's costing me tons of money. I've been connected to the cancellation dept and they are the most condescending expletives on the planet. They get you to the point of cancellation then they'll reduce your rate but not before they berate you and threaten you. They do not care at all about their customers! I literally hate this company.

We had this service for 2 days and they charged up $250. When we decided to get Frontier we heard they were fair priced. Once we got it, our work emails didn’t work, and our Russian tv channel was wrong. They refused to take away some of the charges even though it was their problem not ours. They have me speaking to AT LEAST 15 different people and not one person was helpful. I REFUSE to pay over $200 for a service I had for 2 days and had to get rid of because of something that they never informed me about in the first place. NEVER again will we ever use them, and will never recommend them.

My father is a 90 year old blind, veteran. One week ago (Tues) his phone service with Frontier went out. My father depends on the phone which had 1 touch programming to call his doctor and talk to his children each night so they can check on his health. I, his daughter, first tried the on-line chat. For one hour I waited and no one responded due to high call volume. So I called their customer service number and again waited an hour, no one answered. I went back to the on-line and after 40 mins got an agent who took my information and put in a work order. Dad's assisted living home also called and hung on line for an hour trying to get help for repairing the phone service.

Frontier offered us faster service for less money last year and we jumped on it. But it didn't reduce our bill but doubled it. Now it's been 10 months of paying more than twice as much as we should. They say they can only pay back a portion and won't reduce the present rate anyway. We have no other provider in our area. We are completely trapped into whatever that want to charge, no matter how much we agreed on when we signed up. I have no idea how to get back our money from them now.

Service request was submitted on December 10th to move an ONT. We are still waiting for this be done. The crews that have been sent out have been the wrong installation people more than once. The soft drop was supposed to be done on 1-14 and the guy showed up and said I ran out of wire and will have to come back. 1-25 they told me they were going to come but didn't show AGAIN.

I have had phone service with this company for 12 years and internet service for 7-8 years. My phone has lost service during heavy rain for two years but couldn’t be diagnosed because they came out to work on it on a sunny day. Internet goes down for days at a time and any calls into their service department are long and convoluted with no positive outcome. So I finally decided enough was enough so I called to cancel my service. I was informed it would cost over $200 to cancel because my promotional new customer agreement was still in effect. They told me this contract had started two years ago (I don’t remember this and she said sometimes they add promotions). I would recommend everyone stay away from this company.

Frontier wants me to pay the modem/router after I closed my account. I told them I did ship the modem/router back. They claim that they never received the part. I was able to get the tracking number from UPS and track it down to their warehouse and sign for it. They will not cancel my bill because they can't find it in their warehouse. What the hell I am suppose to do? They say that they will flag my account and look for the part again.

I have been without internet for 2 days. The whole month of January has been on and off. I was sent a new internet box. Took a week. Call and talk to tech support. They show no outage. Now waiting for someone to call me. It will take a week.

Frontier missed two separate installation appointment. They did not call or notify us that they would miss either appointment. My wife missed work on 2 back to back days to be home for the installation appointment. I had to call on the evening of both appointments to find out that they would not be there that day. One day I was told that they had the wrong address, but miraculously they had the correct address without me giving it to them.

I ordered Frontier Wifi on December 28, 2018. I was suppose to receive installation on January 10, 2019 but I was also put on a call list in case someone cancelled they could come earlier. On January 10, 2019 When I arrived home, and asked the person I had to have stay at my house, if the wifi technician had been there yet, and they said no one had came. I called the customer service number. After going over codes with her supervisor I was told the technician was still at another customer’s home and was having a few technical difficulties but that someone would still be to my home to install the internet.

Frontier was decent to me for 4 years until I tried to cancel. Then they will make you pay for another month of service even after I asked specifically asked if there was anything more I needed to do and was assured that I was good to go by the representative. I saw a charge come through in my bank account and I called just to be told it's company policy to charge an extra month to disconnect services.

Equipment problems. TV on demand requires rebooting the system. TV pictures pixelate and hesitate. They are throttling internet. Phone crackles and hisses. Customer service is a joke. Problems started just after Frontier took over from Verizon in 2015. My first encounter was a service technician at my residence essentially said Frontier was in over their head and time will remedy the inter workings of the company and communications and customer service through to the customer should greatly improve. This is 2019 and that has proved to be false.

This has been the absolute worse service and customer service I’ve ever received between the representatives and dispatchers. Original installation date was January 9th, then rescheduled for January 23. Now it’s January 24th and guess what? I still don’t have my wifi. They NEVER reach out to me so I will never know anything if I don’t call them. They rescheduled for the 29th. Let’s see if they’ll really get their job done. I will never recommend anyone to get Frontier ever!

Frontier has good up front prices but when you try and cancel they will make you pay for another month of service. After complaining they said it's company policy to charge an extra month to disconnect services. Keep in mind I have no contract... Stay away from them!

Frontier has been the worst service I have ever had. They only continue to be our service because we have no other choice in our town. When the account was under my husband's name they overcharged our account 3 different times by $100. No one was ever able to fix the problem each time having to spend over 2 HOURS on the phone! This got so bad we disconnected service and reopened under my name. Now Only 3 MONTHS IN, they have LOST my PAYMENT!! I am looking at my account right now showing the money taken from my account! I have had to now repay the money and have to wait for an investigation to get my money back. Who knows if I will see it back or how long it be.

I have been a Frontier customer since 2014. First of all it took me 2 weeks to get an appointment. I took time off work to meet the tech between 8 am and 4 pm. The first time, tech was a no show. Called back to reschedule and it took another week to get an appointment, guess what? I took off another day of work and they were a no show AGAIN. Finally after calling and raising heck with them, they set up a tech for the next day.

Upgraded service to the 150/150 at a set price on a 2 year contract. This was supposed to fix all the speed & connectivity issues that we had fought with them about for YEARS. The first bill did not match price quoted, after numerous calls & elevations to higher management, finally got bill corrected. At end of first year, got notice my bill was going up due to some credit I had been getting had been discontinued. They refused to honor price quoted for the 2 year period. Luckily, we sold our home & I got to cancel my service. Bad news, sticking me with termination charges on a contract they refused to honor... except for the 2 year part. Worst customer service I have ever dealt with. Will NEVER do business with them again and strongly advise others to find a company other than Frontier to do business with.

Well I upgraded my tv service and was immediately charged for the increased amount, however I needed another set top box which they ordered on the 2nd of January. It is now Jan 23 and still no set top box, I have spoken with their reps 2x and both times they told me they would expedite it which apparently they did not do, I think they don't have any boxes available so they are covering their own ** by lying to me. I will be disconnecting my entire service and switching to Comcast.

I'VE HAD NO INTERNET SERVICE FOR MORE THAN 10 DAYS NOW! (And they want to upsell me on faster service?)

I had a $160.00 overpayment when I cancelled my service, I found better service and less money. It's now been over 3 months and still have not received my refund. It's funny if I'm late on a payment they have no problems charging a late fee. I've been now on hold for 20 minutes and still no help.

I ordered brand new internet service from Frontier and it has been scheduled to be installed today. The tech has no show and I contacted customer service 3 times and no one can give me the answer what is happening. After read the review here, I decided to call them and cancel the order tomorrow.

Frontier takes days not minutes to processes a payment. Why? All major companies and even most small companies can process a payment within minutes. Not hours or days like Frontier. And to make it worst knowing that they have a slow process once they have your card info in their system and being processed they should turn on your service while their antiquated technology processes your payment.

I have returned Frontier equipment for over 40 days and they charged me for a non-returned equipment fee of $200. I called accounting and billing and provided the tracking # on the equipment and they told me there is nothing that they can do unless it is scanned. I was like what?!? So you want to charge me for the equipment when I have proof of the tracking that it has been returned? It went on like this for weeks so I kept calling and they gave me the run around so I will just pay the bill on my credit card and dispute the charges with the credit card themselves. Frontier don't know what they are doing and is the worst cable/internet company I have ever been with.

Wish I had read reviews prior to installing Frontier Communications. All the reviews I have read are exactly what I’m going through. They have different plans but one can not pinpoint what your plan is. I’ve asked if they have a brochure to show what channels come with each plan? Nope they don’t have one. Service, the day of installation the tech comes and switches all the TVs to Frontier, cool? Not, they assigned the wrong telephone. Tech has to re-hookup previous system and wait a week to get my telephone number released from Spectrum. Tech was here for 5 hours. I told him just do the main tv as he was tired and I could do without the bedroom TVs.

To whom it may concern, attached is a previous complaint filed against Frontier Communications. Since then further issues have risen. I canceled my Frontier account in May of 2018. Frontier continued attempting to bill me and after several phone calls and endless amounts of transfers Frontier, on more than 3 occasions reassured me that my account was closed and any additional charges were taken care of. This issue lasted for 3 months after my account was closed.

Before you call Frontier Communications get a voice recorder and call them on a speakerphone. Tell them that you have them on speakerphone and there is no expectation of privacy. If you want tell them you are recording the call since they state that they might record your call. Take detailed notes and record every conversation with them along with time and date. Make a record of how long they keep you on hold. Make sure you cancel way in advance and pray they don't just keep sending you bills to pay for non-existent service and then try to ruin your credit by secretly selling your account to CPA aka Credit Protection Association, just another cog in the machine of what appears to be a potential racketeering operation, IMHO.

This is the worst company that I have ever dealt with in my life! Keep in mind, I only wanted internet and phone. To even get my internet started, the tech couldn't come out for 2 weeks. 2 WHOLE WEEKS! Then when he finally did come out, he did a horrible job! My family couldn't even enjoy the internet because it was buffering every 5 minutes (see Frontier's advertisement about "more browsing, less buffering". What a joke!) Then, my husband and I called customer service to get a tech to come back out, and guess what... WE HAD TO WAIT OVER A WEEK! Mind you, we do homework, work, and stream with our internet... So we have been basically screwed over with these people.

I ended my service with Frontier in November 2018. I understood that they do not prorate if you cancel your service before the end of the current bill, and that's fine. However, they continued billing me for the next month. I spent 1.5 hours on the phone with customer service agents who couldn't provide a satisfactory resolution, and simply would not elevate my call to a manager until I forcefully insisted. From reading the other reviews here, it seems like many people had similar problems, and then faced collection when their incorrect bills added up. I can recommend the response that worked best for me.

I paid my last ridiculous bill with Frontier in Tampa last week. Had to cut the TV because I could no longer afford their service, although I had bare minimum no frills TV. I raise my three grand-daughters so money is tight. With school they have to have internet, so had to keep that. Been a customer forever (since 1984) and they do not care. It is all about the money now. I always pay my bill online as I do all my bills. I submitted my final payment of $170.10 and it showed an error message that it did not submit and had to select the back key to make sure my information was correct. I did, and did it again and it went through.

We have been customers of Frontier back when it was Verizon that owned Fios. We are trying to upgrade our boxes that are very old and internet speed and were told that if we did we would lose all 15 movies we had purchased at $20 a pop on their on-demand service. They said that we would have to re buy them. :( We are keeping our old equipment which is faulty for now till they have a tech which is $99 just to show up and troubleshoot. If he says we have to upgrade we lose our library of movies that we paid for. Seems so unfair. The only other provider here in Tampa is Spectrum and I haven't read anything good about them either. Just wanted to let people know you might not want to buy on demand as it is not transferable if they ever have to upgrade or replace your box.

I went to the website to order new service for my home. The website advertised that the $100 deposit/install fee would be waived. I proceeded to set up service and did everything it prompted me to do in order to receive my $200 Visa gift card and for the $100 to be waived. After completing my order it stated my total out of pocket today would be .87 Cents (I guess I had that much remaining on a prior bill) but after submitting the order I was charged $100.87, that's the deposit that was supposed to have been waived.

Internet speed and tc on par with Comcast, Customer Service the worst. Took weeks to get through to someone for service. Finally decided to Disconnect after a year of problems and end of my contract with them. Made sure they were paid completely, should have been the end of it. But later received a notice I owed them another $300+ dollars for unreturned equipment, that I did mail back to them. There is the rub, you have to mail all equipment back to them instead of talking to a local office that can give you a receipt. There are tons of complaints similar to this one, they just conveniently lose all records of your equipment being returned. They ended up sending me to collections, bad idea, as I documented everything, and had tracking numbers for everything sent back. Long story short they backed off, removed collection, and apologized.

I tried to have internet installed as a gift to my father way before Christmas (October 2018) - after prepaying, on 3 separate occasions the technicians were no call no shows on 4 hour window scheduled appointments over a month timeframe... At that point, of course I cancelled services, and spent no less than 2 hours each on the phone on 2 separate occasions to get refunded. (The first time I waited the 2 weeks after calling without the promised refund being refunded, then had to start over, and was finally refunded.) I have since been receiving bills and past due notices of services never rendered, and again spent numerous hours on phone to have bills ceased, constantly getting routed in a loop and/or being told I'd get transferred to the proper department only to be routed back to the first menu...

We were quoted a certain price for cable and internet but our bill each month was at least $20 higher. The account was in my wife's name so she would have to call every month and spend over an hour on the phone with customer service telling them to look through the account notes to see that a supervisor offered us this price. She got tired of calling every month so we changed the account into my name so that I could deal with them.

Charged for unreturned equipment, called and was told they would fix it but it would take 2 or 3 billing cycles before it was removed, but unless I paid it then my service would be suspended. I canceled all service because of this and the awful customer service. Returned second DVR box and router in packing provided, sure enough another bill for more unreturned equipment, provided tracking number and they again said it would be fixed and now a letter saying they will send me to collections... Such a scam. Never any truth and very awful company to have to be stuck with.

Frontier will steal your money by putting false unreturned equipment fees on your bill. They have done this to me on 4 bills. When I call in to report the problem the representative confirms that the charges were placed in error and that the amount will be credited to my account. Most of the time they never honor the credit, sometimes they will credit just a small portion of the money that they stole. The people who run Frontier ARE A BUNCH OF CROOKS. STAY AWAY FROM THIS COMPANY.

Our service is horrible and customer service is worse. And the rates keep going up. My elderly mother's service went out. Told it would be nine days until they could send someone out. Took the guy 20 minutes to actually fix it, and it was caused by shoddy work from the last guy. Customer service by phone was hour+ wait, same with online chat. Got someone through Facebook who said she could lower our bills and try to get mom's phone fixed sooner. Turned out she was some kind of third-party customer service whose "fixes" Frontier does not honor. Even her lost service credit was less than what she was told. And there is no one to contact who won't tell you a bunch of lies. The worst company I have EVER dealt with.

I needed a business phone switched over and wanted to keep the same phone number. I decided to go with Morris broadband as I read in the reviews they had better service and phone service was cheaper than Frontier. It is a requirement when switching phone services to wait 10 days for the new service and place the account of the previous owner in your name to keep the same phone number. There is no other way to do it. Phone service was poor with Frontier, the phone didn’t work very well during that 10 day period but we were a new business and had no problem waiting 10 days for the new service to activate. We already had Morris broadband installed for Internet so Frontier Internet service was not utilized.

All I can say is that I wish I could escape Frontier Communications. Unfortunately, they are the only provider. I called in last week to cancel my cable network and keep my phone and internet. Well, guess what I did not wake up to this morning. NOTHING NOTHING NOTHING. They not only canceled my service but my account altogether. I had to have my credit pulled again and qualify all over again. Did I say Horrible company? While I was on the phone with them getting my credit pulled to qualify for service with a company that I hate I asked them for a complaint number or supervisor direct line. He said cannot give me that information. So here I am now. If possible stay clear from this company.

I ordered internet service a little over a year ago. When I ordered it there were several issues with getting it to work properly (even though it was professionally installed). I had to call Customer service 4 or 5 times each with AT LEAST an hour hold before talking to someone. Finally, they sent out an installer that knew what he was doing and he fixed the issue and all was great. The service was amazing and at a great price of $40 and some change. I understand that was a promotional offer, so after a year I got an email stating my promotional offer was ending and that I should call in to see how they could help, so I waited to the last minute dreading the long hold times.

They had me wait 5 hours for technician. He was a no-show. I called customer service and after 3 transfers and waiting 69 minutes was told the work order "did not go thru". I don't commonly write to complain against any company, but I was very frustrated after taking 5 hours off work and having to chase down someone at Frontier to help. The 3rd customer agent even had audacity to try and upsell me for extra money! Since 2010, I've been a customer of Verizon/Frontier FIOS. I am very frustrated by poor customer service, and increasing fees. I would leave Frontier in a heartbeat if I had an alternative providers in my area in Texas.

I have had the absolute worst experience with Frontier. It started in 2016 when I got internet/phone service through them and cable through Dish. First I was told if I bundled them into one bill I would get a big discount. Wrong. I didn't receive any discount. No biggie. I could live with that. I had some problems at the beginning with the bill going up with Dish and it was taken care of. (Through Dish.) I asked to disconnect and was told if I did it would cost me several hundred dollars for early disconnection fee. So, I waited the two years.

Switched to Frontier because my cable service was really bad. For the first few months all was good. Then they started billing me for service full service when my service was supposed to be on 'vacation'. I'd call each month I was gone & get the bill corrected. Then, going back home, I called to have the service switched back on. Got home - no service. It was the day before Thanksgiving, Got passed around and hung up on. No service over the holiday. Called to cancel on 12-15-18, got my bill but - having learned to be careful, I asked to be sure the service was cancelled.

I am filing a complaint on myfloridalegal today and with Department of Agriculture and Consumer Affairs today against Frontier Communications for fraudulently taking my money out of my online banking account and not refunding me. Bank of America had reached out twice and Frontier representatives promised to refund but nothing has happened since December 4, 2018.

I had internet service installed yesterday. Today, I needed a little technical support. I was on hold for 10-minutes, then they couldn't locate my account, then I was transferred 4-more times and NO ONE SEEMED TO KNOW WHAT THEY WERE DOING. For only having had Frontier for 1 day, I am ready to scrap this company. I am still on hold for "superb technical support" so says the recording. Don't believe their advertising.

As I learned today, I was sold a falsified package on the phone - a package without mention that this is promotional rate. Was told $40 to go forward indefinitely, later found on the bill that they are discounting $30 for internet, $10 for the wifi router. When calling speaking to reps. they cannot provide any initial plan/offer documentation that I agree to or signed, neither can manager/supervisor by the name of Marcus ** (won't give out full name for security reasons) give any clear explanation. Rudely kept interrupting and attempting to putting words into my mouth, threatening to disconnect my services or transfer to $110 dollar plan - that I was not aware of anywhere in any previous conversations with reps or even on the bill.

My landline was under my husband name. After he passed away I thought I needed to move the frontier phone number-account under my name. I’m 86 years of age living on SSI so money extra money is not there. My health is not the best blood pressure, heart... After I change the account to my name leaving the phone number last name and address all the same I thought that nothing else was changed. I made 2 more payments while I was away for the holidays thinking all is ok. I received a pass due bill with a disconnect in the next 2 days.

Returned equipment in August, 2018. We were given tracking numbers ** and ** from UPS. Clerk told us keep it for a year because Frontier would say they didn't receive package and continue to bill us. That became a reality. Frontier has billed us every month and this month, January 2019, they have turned us over to Credit Control Corporation for collections. Every month I call Frontier, they say they have tracked the UPS number and credited our account. But every month we continue to be billed. I talked to CCC this morning. We were told they can't help because they can't track UPS numbers back to August. So I called Frontier again and they said they can't help me unless they receive a special form from the collection company. We are being spun in circles and spending hours every month dealing with this.

1. I returned 2 DVRs and saw a decrease in my bill for maybe like a couple of months, but then the bill creeped back up even more than BEFORE I returned it. It's like they always find a way to get their money back. 2. I get monthly emails stating I have a bill and what the amount is. That's all I'll look at if the bill hasn't changed much from the previous month. I would've appreciated it if the email stated that my promotion was going to expire. They say they told you, but you have to log in and open your bill to find out rather than them stating it in your email. They sneak it in there quietly in the actual bill where you have to go into the website and open it because they know how busy you are that you wouldn't do that if you're used to a routine.

My internet disconnects about every 2 hours and won’t re-connect unless we manually restart the router. Once I leave the house my cameras won’t work because no one is home to reset the router. Frontier says they can do nothing about it. They blame it on too many users! What kind of business model is that?!? I just spent over $200 on a new router and WiFi extenders just to have the problem get worse instead of better and they say they can do nothing about it!

I ordered Frontier FIOS installation 5 weeks ago and have yet to get it installed. The technician doesn't show up for the appointment, doesn't call, doesn't message, doesn't email, and never contacts to reschedule an appointment. After contacting customer service, someone (technician or agent?) lied and said that they came and I wasn't there. Complete lie since I run a business from home with many people there at all times. Then they don't reschedule for weeks later. Customer service basically trying to blame me for them failing to show up several times for 5 weeks! I can actually understand the delay if they're busy, but lying and blaming me is absolutely scummy, dirty, low-down BS.

Internet continuously would drop and had to re-boot multiple times a day, talked to customer service many times with no results, they simply didn't care that my internet wasn't consistent! When I finally couldn't take it anymore I cancelled my service, received a cancellation number and was told that my account wouldn't be charged anymore as I cancelled prior to billing cycle.

I am a 75 year old retiree. I canceled Frontier service after I was told it would take 3 weeks to repair the service. I had a business so I could not live with this kind of service. (Tech ticket #**) Indicates the date 6/20/2017 I canceled the account. I was being charged $208 per month until last month when I checked my AMEX account and realized they were still hitting my card each month. I had 3 other rentals and didn't check my statement and just didn't realize I had been paying for my residential account all that time. It is over $3000 that they had taken from me and after spending hours on the phone and being told at the store that there was no person to help I am considering taking this to the police department and charging them with theft of an elderly person.

Two times they had me wait 5 hrs for install and never showed up. After calling a second time to complain they said next appointment is 40 days out? Filed complaint with BBB and after a few weeks of phone calls was told, "Sorry. Service is not available."

Like many other reviews posted here there's a common denominator - false billing, no customer service, threats to report us to credit bureaus. Time to have the state Attorney General take a real good look at Frontier Communications. There's enough complaints to launch a class action lawsuit against these thieves. I canceled three months ago. Not only did Frontier take an additional month's fee after I moved, they are sending me monthly bills for another month. This is the third month they've sent bills after I canceled. Fortunately I did stop the auto pay. They need to be hit in the wallet, that usually works. Anyone considering FRONTIER COMMUNICATIONS here's a pithy tip - run. Run like hell. Stay far, far away from this company.

I've had Frontier Communications (internet only) for a while now and upgraded to their Simply Broadband Ultimate package (25 Mbps internet). I only get between 7 Mbps to 11 Mbps which is the speed for their Simply Broadband Ultra package which is two speed packages below (12 Mbps). I get billed for the higher plan every month but never get anywhere close to what I'm paying for.

Never offered Fios for TV, only DISH which still broadcasts in SD, versus HD. SD is the old box TV. Called and complained to Frontier, but my commitment to DISH is taking precedent according to Frontier. Argued I was never offered this service so why can't you change this to support me the customer. CS Rep took the info and said I would get a call back in 7 working days because the issue needed to be elevated to senior management. Have not received a call per the promise, called Frontier again and they did not review the action plan from the commitment made to me prior to X-MAS. Told me I was out of luck! So far the Supervisor, Willie has not returned my call as promised. Lied to and deceived, thank you Frontier!

The only thing slower, more frustrating, and less reliable than Frontier’s internet service is their customer service. Every time I have to call it’s at least a twenty minute wait to get someone on the phone and I have to call a lot because my internet is out at least once a week! Horrible company.

Frontier Communications was our residential Internet service provider for approximately two years. During those two years, we experienced slow Internet speed and intermittent Internet connection issues on an almost daily basis, even after calling multiple times to troubleshoot and eventually receiving a new modem. We stayed with the service because the introductory price was right. Our Frontier rate was initially $34.99/month, or $36.91/month with taxes/fees. During the last six months of our service with Frontier, our bill increased to $39.01 and then $41.12 with no explanation other than an increase in some fees. While minimal cost, this was still irritating. When we received notice that our promotional rate would be expiring, we decided to jump ship immediately.

My phone service has been out since December 27, 2018. I have called three times asking for service, and was told it would be restored Saturday, December 29, 2018. When that did not happen, I called back and was told it would be restored by January 14, 2019. That is 19 days too long for myself, a severe diabetic, and my spouse, who has a heart condition with pacemaker monitored by her heart surgeon via Merlin. We are in a very remote area and must have a phone line for medical services. I also work from home as a farmer and need a phone in order to sell my hay. Frontier has effectively cut me off from my source of income and from medical services for 19 days. That is unacceptable. Absolutely horrible service.

The last person I spoke with was Melinda, she was very rude and would not discuss account at all. The company is the worse company I have ever tried to work with and would not have opened an account in the first place but they have a monopoly in the area where I needed a landline. I would not recommend using this company if at all possible.

So I was excited about getting FIOS. They told me that they would be here Friday 12/28/18 between 9 & 1(on 12/18). They never showed or called. I called 4 times and was on hold for 15 min. Each time They told us last night that they would be here by 8pm. No show!!! They call and wake me up this morning (12/29) at 8am to schedule me a on the Jan 3rd. That's a Wednesday. We both work. So I hit no to reschedule. And they kept me on hold for over an hour. I hung up and called right back. They answered right away. The lady told me that they could not install until next weekend if not during week. I've waited since Dec 18th when I ordered the internet service. Is this how Frontier treats their customers. I guess they don't care!!! I lost 25$ for a missed doctor appt. Waiting on Fios! And was hostage to the house for 11 hours yesterday!! To be woken up and put on hold another hour at 8am this morning. Great customer service!!!

I was a Verizon/Frontier customer for years, and the longer I was a customer, the more I was lied to and ripped off! The actual internet, T.V. and Voice all worked well, it was the manipulative billing department and corruption that is why I will NEVER EVER spend another cent on any Verizon/Frontier service. Not buyer beware, don't even think about it!!!

Frontier offered us a $100 bundled service a month for two years. Gabby stated that I needed to call back after 12 months to get the same rate or it would go up $50. This was recorded. 12 months later I called back and Michael refused to keep the price the same stating the next 12 months will be $600 more than the previous year. He understood all calls were recorded and verbal contracts are binding in Florida, they don't care. Bottom line, Frontier will say anything to get you to sign a contract, then force you to pay a $250 cancellation fee, or raise your rate, when they don't honor their contract.

Installation significantly delayed. Then, initial invoice was overstated, including items billed not agreed. Significant time and effort to get most but not all pricing fixed. Higher internet speed promised was never achieved even after three technician visits and significant time and calls on phone to correct the technical issues. Finally, decided to change carriers to again find rude, arrogant, and insulting, retention service representative. Refused to terminate service immediately, insisting that billing would occur after month end and include service until then, plus termination fees. Will fight this bully company in court, if necessary, but their final vengeful billing will not be paid! Takeaway lesson: Avoid Frontier!

Stay as far away from Frontier as you can, The customer service is beyond terrible. Last two times I have called I have been on hold over an hour, I tried the callback option and they called me back, put me on hold and asked if I wanted to be called back again. They transferred my call and hung up on me... Once they transferred me 3 times and I ended up back at the beginning of menu. I asked them a few months ago to hook up internet service at my parents house, they never showed up, told me my Dad chased them away... They never showed up. It just took me over an hour to cancel services effective immediately, Let's hope they do, Already switched carriers and am so much better off... Screw them and their lousy customer service operations... DO NOT USE THEM!

A couple months ago I wrote a complaint on this company. We called to cancel their service after weeks of terrible service reception. (1) They refuse to prorate, so we paid for the full month even though we called 1/2 way thru the billing cycle AND had received poor service for 6 weeks. (2) They delayed processing our request to terminate service resulting in billing us for a time period which began 2 weeks after our FIRST call (we had made more than one call) to terminate service.

I'm surprised to see all the 1-star reviews. I was previously using Comcast/Xfinity but got tired of getting nickel and dimed by Comcast. They were charging me rent just to use their router. Finally I switched to Frontier FIOS and couldn't be happier. The price is half what Xfinity was charging and the upload speed is WAY faster. The installation only took about 15 minutes and the tech was really nice. Very professional all-around. Congrats, you now have a customer for many years to come, thank you!

I have had Frontier landline phone service for a number of years. Recently, I tried to add internet. Every time I called, I was given a different plan, none of them were better than what they offer a new customer despite me being a long-term customer. We set up an install and was told I would get a call the day before and day of the install. The install day came, I received neither of the phone calls, called customer service and a woman assured me that the installer was coming.

What a rip off. Once you are contracted they up the price. I canceled service and they are still charging me and when I ask to speak with a manager they are always in meetings. So I now am disputing the charges and no one seems to be able to help.

You can be on hold with customer service for over 30 minutes with no answer. Then they state they will send someone to your home and they come late, never call, or don't come at all. When we finally got through to customer service to see when the service tech would come, they could not tell us since they stated they had no way to communicate with them! What???? This is a communications company- Don't they issue their techs cell phones?

When my wife and I heard Frontier was offering internet to our area, we was excited, after all we used to only get satellite and cellular in our area. We called up Frontier to verify they could actually service our address and to our luck the sales rep says "Yes". He then attempts to upsell us TV service, after my wife said her and I would have to discuss it then call them back he says "It doesn't work like that, I don't get paid that way." I told her just tell him we want phone and internet, he then proceeds with telling my wife he's going to waive the installation fee because we are new customers, he then asked to run her credit to see if she would need a deposit, she of course does it, he then comes back on the line and says "Good news, there is a $60 deposit but I can waive it since it's less than $100".

The cost is greatly overpriced. We need better selection without having to subscribe to channels we don't care about plus the average cost of $200 is out of line. They will eventually shot themselves in the foot with pricing as more and more people wean themselves off of cable, Fios etc.

The company puts you off when you call customer service with all sorts of lies about "common cause" outages. I waited 8 days with no internet, tv or landline all the while getting fake... "We will expedite your ticket." Never happened. Then to add insult to injury they want me to wrap and box the boxes and return them to a UPS store, on my time... Unbelievable. DO NOT TRUST THIS COMPANY OR ANYTHING THEY TELL YOU. Worst of all they were charging me 100.00 more every month than I just got with Spectrum... $100.00 more a month for lousy service.

This company has no clue what they’re doing. There is no communication between staff nor do they care. They promise you 19.99 a month and then charge you double. When you call they act like they can’t change anything. I spent 3 months calling and finally just disconnected service. I still had MONTHS to argue over the bill! My advice is DO NOT go with this carrier. If you must, go through Facebook Messenger to talk to an employee so you have proof of everything... for court!!!

HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE. I got Frontier internet on Wednesday and was happy with it and wanted to check out their Fios TV. Two ** hours later, around 20 phone calls and I was never able to speak with anyone who knew anything. The voice mail system they have is the worst I have ever seen, as well as no customer service. Whenever someone did not have an answer, they hung up or passed me over to someone else.

Have Frontier internet in Lawrence County. It takes over an hour just to get a webpage to come up. I called them months ago and they tell me there’s nothing they can do yet they have continued charging me. They called this afternoon to tell me my bill is overdue and they will disconnecting me soon. If they can’t provide me a service how can they charge me?

I had Frontier Comm. for 2 years. After they kept raising the rates, I decided enough was enough. On August 31, 2018 I paid Frontier $180 thru my bank's Web Pay as I normally do. My payment was for September's bill, mind you. On September 1st, literally a day after the payment cleared, they were going to raise the rate for our bundle to over $200 a month. I said hell no, that's it! I disconnected service and got Spectrum the next day. Anyways, I get a bill in the mail saying I owed them $202. Well, I told them I sent in a payment (of $180) for services never rendered, then on top of it, charge me $202! So, it went to collections. I didn't want my credit messed with so I paid it. I will do what I have to in order to get my money back. Nothing but thieves! Seriously, absolutely horrible.

This customer service for Frontier has to rank as one of the all time awards for worst in class! From day 1, the billing was not as represented by the written advertisement. I have wasted multiple hours talking to many representatives and I am convinced that this company is engaged in fraudulent billing and playing games with customers. Each representative claims that they don't have authority to make credits when they agree there are errors or problems in bills. The second scam they pull is to claim to connect you to another representative but then the call is always dropped or ended for no apparent reason. They don't call back even when they have your number? See the scam? In other words, this company doesn't deal honestly with their customers! Run the other direction.

I had to laugh. I read 1 review here where the guy complained that Frontier could not get a tech to fix his internet for 4 days. I am currently going thru the same thing with these thieves. But on 12/14/18 they told me no tech until 12/13/18. 17 days.

Absolutely horrible experience. I will never do business with Frontier ever again. I was a Verizon customer for 5 years. Frontier for 2. They canceled my service without telling me. When I called in to inquire they told me there was nothing they could do and I had to sign up for new service with no explanation on why the service was canceled in the 1st place. They told me service would be turned back on within one hour. When I called back 7 hours later to find out why the cable and Internet hadn't been turned on they said they couldn't turn it on for another week. When I tried to cancel my service they repeatedly hung up on me and I have yet to be able to cancel my service.

Constant slow and disconnecting service for years. Ground techs admit that the company is too cheap to upgrade the lines and the junctions in rural areas to provide the services they're charging for. Call tech support, get hung up on. Mysterious new charges each month on your bill, finally after hours on the phone, if you do get to stay on the line with someone, get told you'll see a refund but it never comes.

Frontier Communications has very horrible customer service. I called in to find out why my bill went up and why my account was showing overdue when I am on an automatic payment which was withdrawn from my account. First I was on hold for 5 mins trying to talk to someone, then as soon as the call was answered, I got disconnected. So I called back and was on hold again for 5 mins... Finally a rep answered, but didn't ask me why I was calling only asked for my account number. She then put me on hold for about 10 mins then got back on the line and said "so this is a business account," I said "No. I don't know why you have the account as a business account." She put me on hold for another 10 mins before I was transferred to the business customer service line... Who asked again.

Updated on 12/31/2018: Moving to a new house so asked for disconnection on 12/17. Jeff reassured me that services would be disconnected and even got the confirmation #. He said normally they disconnect after full billing cycle, but I demand I wanted service disconnected on a certain date. Again, he assured me service would be disconnected! Wrong! Find out nope, not disconnected and STILL paying! No reason why it was not disconnected! They are a bunch of lying scammers! Why should someone pay for services that they asked to be stopped!

Not only is their internet service terrible but Frontier has, hands-down, the absolute worst customer service I have ever experienced. They will run you ragged with all their excuses, promises and outright lies and then, when you've had all you can take, they will tell you that they don't care if you are happy or not. That's only if you put in the countless hours, days and months it takes to actually get a response from someone. I have spent years as a customer service representative and they provide a whole new level of BS!

I called Frontier in October to cancel my internet service since we were moving. The customer service representative convinced me to put my account on 'vacation' mode in case they had service in my new area. I asked if this would cost me anything, the rep said no. In November I received a bill for over $70, so I called them and asked them to close my account since they don't service my new area. Was told I owed money for the 'vacation' mode; after being passed around to 4 different departments, I finally got someone who told me my bill was only $1.60.

I called Frontier in September to cancel my service. In October I received another bill, so I called again. Fast forward to December and I now have a bill for 3 months worth of service I canceled. When I called again in December the representative informed me no one from Frontier had even accessed my account; therefore, it simply could not have been canceled. She proceeded to inform me she would cancel it, but there would be a cancellation fee (mind you, I've had this service for 10+ years). She also informed me I would receive one final bill with my past due amounts on them. I refuse to pay the bill as I canceled this service 3x now!!! Anyone else have this issue?

This company has the absolute WORST customer service I have ever seen from this kind of company. My internet which I depend on for my business and for home TV because I stream went out AGAIN and these ** are so cheap they won’t hire enough help that they’re telling me it will be 4 days before a tech can come out, FOUR days, no emails from customers, no internet to do any research, pay bills or watch any TV for 4 days. If you have a choice use someone else, they have all these bad ratings for a reason.

I don't like to use the word hate, but I've been dealing for days with Frontier Communications after having issues with the battery in my Fios box. They sent me one battery cover instead of the replacement battery. They charged me for two batteries cover, two shipping fees, taxes even though the supervisor said I will not be charged for the battery when I called prior month. They raised the price of my package and threaten if I leave I'll be charged for early termination. So...they send me a wrong item, charged me all of these fees for a useless item. I can't return to them because they don't issues out a return label, raised the price of my package. Tried to work with them but haven't gotten anywhere. That is why I hate them, bait & switch tactic. Unethical practice in every way!!!

Constantly having to call "FRONTIER COMMUNICATIONS": RE: Their Internet and phone service. Their equipment is not properly maintained. And when dealing with them, they constantly keep trying to deny it's their equipment. Then after several hours of service interruptions and having to call them back several time, they finally admitted that it's their equipment.

If I could give zero stars I would. After about 6 years of being a "so-called" valued customer, I called in to inquire about what other options there were in bundles so that I can save a little bit monthly. There are so many great bundle deals out there right now, I just felt that what I was getting was overpriced, and not to the level of service that I could get from other providers.

First of all, Frontier is the slowest internet I have ever experienced. I am unable to browse the internet while uploading photos. When I called to get additional 'speed', I was told they would install another router. This wasn't an option for me and I decided to go with a cable company instead. I wanted to end my contract with Frontier and chatted with one of their employees on October 30, 2018. I specifically asked for the date when I was able to terminate services so that I would not incur any additional termination fees. He wrote in the chat box that my contract ended November 22 and to terminate anytime AFTER THAT DATE. So I did. The problem is that he neglected to inform me that I needed to call to terminate service 30 days before this termination date. Also, interestingly enough, no one can access these specific chat records. There are only "notes" about what I called about.

Called in May 2018, finally installed and working as stated in August. Cancelled in November by calling customer service. Got a bill for two month and a late fee in Dec. Called again and was told I had to pay the full amount even though I was told I would get a pro rated bill when I cancelled. I hate Spectrum but at least they deliver what they advertise.

I called Frontier on August 27th 2018 to cancel my service. The customer service agent I spoke with told me I’d only have to pay $87.53 after I received the boxes to return the equipment, I received the boxes the following week and the equipment was returned that same week. I returned everything and waited for the bill they said I’d get. I never got a bill for $87.53, I instead received a bill for $205.16 for the full month of September even though I had canceled before September even came. I called three times, to try to get this resolved. I was told by the customer service agent that it was taken care of, and then received a notice that they were going to put me in collections if I didn’t pay the $205.16.

Horrible customer service. I had to call nearly once a month with issues regarding DVR, cable, internet or bill. Each call lasting between 30 min.- 2 hours. In the end they charged me $45.99 for the last month although I had called to place a cancellation notice a month and a half in advance. Then they charged me $4 for a $5 credit for the next month! Even the guy on the phone felt badly because he couldn't explain the charge, and since my account was cancelled he couldn't see my account. But it was explained as a $4 bill for a $5 credit, I have it on video because I was used to their chicanery.

I cancelled service and was told by 3 customer service reps that I would receive a prorated bill since I cancelled a week into my billing cycle but instead was charged for a full month of service and they will not refund me.

Worst service ever. Should have called it from the start. Took two days to hook up my internet first off. Never any connection problems at least. Fast internet. But man - when you go to cancel the service it’s like an act of God to accomplish! Over two hours on the phone! Second time around. Originally cancelled back in September but they just keep charging me! Then in the phone disputing the charges and they claim they have NO record of my cancelling the service. Surely there should be some kind of law that companies have to provide Reasonable access to service - especially when they make it sooo easy to sign up and sooo unreasonably difficult to cancel. (And I thought AT&T was bad). NEVER AGAIN.

I am writing this review in regards to my experience with Frontier Communications. I am astonished at the lack of support provided to consumers. A few weeks ago we had a pedestal hit by a plow truck during a snowstorm. This did not impact our service but did impact several neighbors. My neighbor’s internet finally started working today (after 2 weeks) however by fixing her they broke mine. I have been having constant drops ALL DAY. I immediately called in a ticket and they are telling me that the issue is in fact coming from the ports (which is where the techs were today) but it's just a coincidence that mine stopped working when hers started. Again Frontier continues to put "band aids" on issues instead of fixing it the correct way.

So I just had a technician out here who on the phone told me that it was absolutely necessary that he come. However, I watched him drive up the driveway and I met him coming out of his van where and he said, "OK you're synced!" So why did you have to come here? Actually I’m glad he did show up because I was able to ask him some questions - the most important to me was, "Can I buy my own modem?" He hemmed and hawed and said that their modems were “special” and were able use for a diagnostic tools and I said, "OK what if I don’t care about diagnostics?" I never did get a straight answer out of him about buying my own modem. At the end of the conversation I elected to cancel the start up service, not wanting to get roped into a false advertising situation. Oh I found this interesting, he said he had been working for them for 30 years but somehow was not able to answer the most direct questions!

Buyer beware. Was never told by Frontier that I would have to pay a full month's payment in advance if I cancel even if I did so mid-month. Just for phone and internet, I was paying $79 and now they upped it to $133 days for a full month even though I'm only using their service for 6 days. Don't learn the hard way. If you cancel, be sure and do it before your billing date as they will charge you for a full month even though you don't use their services for that long. A real big rip-off.

Frontier is the worst internet provider out there, not only did they charge me after I cancelled my account, but they charged me the same amount that next month. Absolutely disgusting and they never refunded my money. All they told me was that I can be sent to collections. All the employees were not trained and told me incorrect information on every phone call. I wouldn't have them as my internet provider if they paid me to.

I have now been without landline service for 23 days. I've had 4 service tickets made. The 1st two times they went to the wrong address which somehow had gotten changed on my account. Then they said to correct the address (3 blocks away) would require me to change my phone number. After 3 more calls I finally got the address corrected without having to change the #. They then assigned me a repair person from over 3 hours away. Why?

I can’t tell you how many times I get frustrated with Frontier. This internet company is more trash than anything else. I’m trying to have a good Saturday night and play Fortnite or BO4 with the boys but I can’t because all I do is lag all over the place because Frontier can’t keep up with me. Legit when I play Fortnite with the bros on a good Saturday night. When I'm going at it with a kid and I end up lagging, I take a 212 pump to the face and all thanks to Frontier I couldn’t kill him because I was lagging all over the places because my ping would be at the range of 500-1,100. Anyways to wrap this up, grow a pair and fix your internet, no wonder why there is 1.2 stars - because it’s trash. I would love to switch internet carriers but I can’t because I live out in the middle of nowhere and no one is in my area except Frontier.

My 71 year old mother has been without a telephone for 4 days. She is medically compromised and has no other means of communicating. I reached out to them to follow up on her chat (obvi she can’t call them) and they would not speak to me. If you are short on the human equivalent of a robo response then this IS the company for you. Trying to get my mom to buy into a cellphone is a challenge, but I do not recommend this service if you are in a similar circumstance. Your loved one's life may very well depend on it! If you are in the Northeastern CT area go with Charter and talk your mom into a cell phone!! :(

I called Frontier multiple times in early October to go over my pricing. I only have landline and Residential Fios (no TV Channels). I had no luck with anyone helping me so I did everything via online chat. It took 1 1/2 hours online and I was given a price that I accepted. I got a confirmation number, a chat Id number and a manager id number. I saved a copy of the entire transcript. When the bills came they were always wrong, charging more than what I was quoted. I called Frontier billing and they did not help me. They told me that they cannot access the chats and however did the chat did not put correct notes on my account. I was told to go to Frontier store to get my bill fixed which I shouldn't have to anyway. There are no Frontier stores in the DFW area!

Aside the fact that Frontier has some of the worst phone line connections and internet service, I waited over a month for their tech team to repair a line. My neighbor had to wait three weeks for Frontier to repair service and she had spent her time without phone nor internet. Best of all, they still charge for their services. Their billing however, is next level scam. I opted for a special long distance international plan as I have family and many elders at that living in various parts of Europe. Every so often Frontier will randomly remove that plan from my account and my bill goes from the average $100 phone bill to being in the thousands.

I scheduled my service activation three weeks ago but the technician didn't show up. Then I called, waited 30 minutes on hold and reschedule it for Thursday but the installer didn't show up again to activate my service. Then I called and they told me I have to reschedule it for the third time for next week Thursday. Then I told them, "You don't deserve to provide me a service."

I disconnected my service in Aug. I received a bill the next month. When I called customer service they said, "Don't worry. I can see you are all paid up. You have a 0 balance". Then 2 months later I start getting calls from collection agency that it's gone into collections. I'm in the middle of refinancing my house so I'm really upset. I called the Office of the President of Frontier and he (RICHARD **) requested the phone call with the agent I talked to, and said, "Yes I'm sorry. He said you have a 0 balance. He will be retrained, but I can't help me with the collection agency." And he told me I better just pay the bill so my loan won't get denied. This is by far the worst company out there. PLEASE BOYCOTT FRONTIER COMMUNICATIONS!

We started having poor reception in early September. We were given 4 hour time slots during which we waited for service representatives. First appointment, no one came! Another appointment, after waiting 4 hours, they came nearly 3 hours late. No one could fix the problem, so we changed to Xfinity. Called Frontier on 10/12/2018 to cancel service. After multiple calls, they finally cancelled our service on 10/29. Since this was in the next billing cycle and they refuse to prorate, they insist we pay for service to November 24. Most, not all, customer service reps were rude and not helpful. Tried to call and to email to corporate office addresses and telephone numbers provided online...emails wouldn’t go thru and phone lines no longer operational.

Do not do business with these people. When the time comes to disconnect your service they will set you up to pay more money. I told the person that I wanted my service disconnected so that I would not get billed for the next month and now I have a bill to pay for 2 month's service.

Had Frontier for more than 3 years. Ordered HD set top box which did not arrive. On calling them they promised another delivery date and missed it too. When I called to cancel the service, they charged me for the whole billing cycle even though I was only a week into the billing cycle. The customer service people you get on the phone are OK, but the behind the scenes it is a mess.

Frontier changed my channel lineup with no notification. When I called to question why I was told “things change all the “. To get back the channels I wanted I agreed to $9.99 monthly increase. I made them repeat the price multiple times. When I got the order review the bill increase $25.00 a month. After more than an hour on the phone and multiple transfers I was told the agent mis-quoted the price and there was nothing they could do. There was no mis-communication, no misunderstanding, it was just a lie. I believe it could be fraud and certainly is unethical.

Thinking of giving Frontier Network "just one more chance" like your child begging you to do before Time Out? Think again and don’t! Worst company I've ever dealt with in my life. They remind me of Kevin Nealon's spoof tv and internet company commercial mixed with Walter Mathau's Bad News Bears... But worse. Overcharge, lie, pass the blame, call you by the wrong name, misspell your email, get your account wrong, tell you your house doesn’t exist... (All things that have literally happened to me more than once). Last time I had a supervisor that "swore that they did no wrong" and didn’t believe me about several of these issues until I sent proof. Well geez, wouldn't you know I never heard from her again.

Hands down Frontier cable is the worst company in America!! So, one year ago I called to cancel my service with Frontier Cable as they were going to jack my rates up $60 per month out of the clear blue. A retention specialist then offered me a highly discounted rate for 12 months which only matched what another cable provider had already quoted me. I agreed to stay with Frontier for a year based on those negotiated rates. Now, 12 months later (since I'm on auto pay and never review my bills, my bad) I find out they've been billing me $60 more per month than the discounted negotiated rate the entire time.

I just hung up from disconnecting my Frontier service which we had for four years and only used for the occasional fax. I have been calling all our other services and told them we will need to have services cut off this Friday. Everyone was fine with that. Not Frontier! We have sold our home and new homeowners will be here Friday. Frontier said we have to keep the service on until the end of the billing cycle. I have NEVER heard of this with any other utility. This means the new homeowners could run up huge long distance bills and we would be responsible for them. Thank the Lord our cycle doesn't close at the end of December. The new homeowners will not be able to connect service until ours is disconnected. Customer service was awful. No service on weekends and had to wait 20 minutes to talk to someone. Save yourself the grief of working with this company!

Slowest speed - worst customer service! I had to have 2 accounts because their WiFi wouldn't cover the whole house. Slowest internet I've ever had, with constant buffering of video and frequent outages. Finally cancelled and switched to Bulloch Broadband and now have great internet service, but Frontier is still trying to bill for charges after the cancellation date, and even though I have called them and they were supposed to issue credits, they have now sent the account to collections! Time to get an attorney involved!

Don't use this company. Lots of none season customer care with no knowledge of problem solving and very poor management. Please use any other company that have or offer same services that you need even if you have to pay A LITTLE EXTRA.

First a disconnect from auto pay which generated a late fee. I didnt pay it, another fee, no resolve. My contract is expiring 3 Dec 18. I talked to a rep and she said that my fee, if I should accept would be 115.00 plus tax for voice internet 75/75 and basic cable, month to month service with NO ETF. I have a copy of the terms, she had to piggyback the terms on the back of my last month's bill, auto generated.

10% the delivery speed of what I am paying for...on and off for months. DO NOT sign up with these guys. I was thinking of upgrading to a professional grade service and luckily did not. Better off at local Starbucks.

I have had Frontier for years. They have horrible coverage. This company lies and tells you different information depending on who you talk to. They never honor their word. They give you the runaround. They'll have you on the phone for hours and never resolve anything. By far the WORST COMPANY EVER. DO NOT GET THEIR SERVICE. I HAD TO GIVE A STAR BECAUSE THEY DESERVE 0 STARS ACTUALLY.

The WORST, WORST WORST company in existence!!! Can NEVER get your bill straight!! Discounts never apply, bundles never apply!! Whatever they tell you gets lost or never put into the computer!! The next time you call yelling that your bill is ONCE AGAIN SCREWED UP, they never have record of the previous conversation and what the last customer service person did to your bill!! You are totally frustrated EACH AND EVERY MONTH!! You go on "vacation mode" AND THEY END UP CHARGING YOU ANYWAY! THEN EXPECT YOU TO PAY!! On top of the $10 per month to stay on vacation mode! They add crap to your bill without your permission! You dread when your bill comes every month!! Because you will have to call to straighten something out that you never authorized or you thought was straightened out the previous month and assured it was!! And guess what!!! No record of it anywhere!! Horrible!!!

I transitioned to FIOS from Comcast because I ran out of arms and legs to donate. Should a connection really cost this much? FIOS promised $40 monthly fee. I asked about other charges, they guaranteed me no installation fee, no taxes, and no hidden fees. $40 for service and $5 for equipment rental that could be removed if I had my own router. Also, a $5 fee for some web security software. OK, $50 total and I could drop thing off to get back to $40... The installer was very polite and knowledgeable. He said also that no installation fees.

We have been customers for many, many years. Our "loyalty" discount just expired. Our new "discount" costs us more than our so called "loyalty" discount. To end our service they want to charge us $85. Unreal. This is simply robbery. They are one of two options for cable in our area. Simply wrong. Who is going to help make it right? I would give less than one star if possible.

I have been a customer of Frontier Phone in a small Northern Calif. Community since 1980s and upgraded to DSL in 2012. Our package is supposed to deliver 6 Mbps max to our house. Recently we got Fiber Optics up the main highway and we had good service for a while. Last year we started having reduced speeds of downloads and even no service for extended periods up to several days.

Frontier‘s customer support is completely incompetent. I received a date for installation 11/19/18, they did not show. I called, Nate told me the real date was 11/20/18 and "Here is $25 for your trouble," and they did not show. I called, Daniela said sorry so many times, I felt bad, she said with absolute certainty they would be there the next day and added another $25 for my continued trouble, and they did not show.

Frontier continually gets our bill wrong, always in their favor. It takes hours of phone calls on a periodic basis to get the bill corrected, and it usually requires several calls to get them to get it right. We have had several outages as well. Horrible company; should go bankrupt soon.

Pay the extra for any other services before you go here. I moved to a new home, ordered service, spent hours and hours try to arrange a simple internet connection. The equipment never arrived after several attempts and hours on the phone with customer services. Two weeks later I gave up and told them to cancel everything. I was able to have service connected in 1 day with another provider. Three months later I receive a bill for over a hundred dollars that they sent to collections! I never even had service! They sent me equipment which I offered to send back and they said it wasn't necessary!

This by far is the worse company. They need to go out of business ASAP. They are unprofessional, dishonest, and their service sucks. I was on chat and on the phone with them for a good 4 hours. I am not getting good internet connection and my problem was not resolved. I will call and cancel tomorrow. I don’t need this headache.

I signed up for a 19.99/month plan with Frontier when I moved to Rochester, NY and was informed this would be locked in for 2 years by the representative at the store. My first bill state the Broadband Max Term was 10/24/17-10/23/20 but the next 5 bills stated the Broadband Max Term was 10/24/17-10/23/18 and the rest of the bills do not even state there is a term, only Broadband Max.

So it is very apparent after reading reviews about Frontier Communications that they prey on older people. My mother passed away and they refused to waive the early termination fee of $250 when her contract was ending in just a few days. When we did finally cancel, waiting the 2 days needed to live out the contract the bill doubled. Oh Yeah, please note she passed away several weeks early and didn't even use the service, besides it being plugged. Don't get this product. They have no compassion for older people or their grieving families.

Internet went out November 8, 2018. I was told there was a break in their line a quarter mile down the road and I didn't have to be home. They would get it fixed November 15, 2018. Then I get a message from the tech that the problem is in my house. I need to schedule a new appointment. I call and they can't get here until November 27th. Um I have a job and they are only available on Monday-Wednesday in my area... Seriously... And it's too cold for the next 2 weeks for them to work... Really it's only going to get colder. But they are the only company we have. Really plus I get to pay for my weeks I don't have service. RIDICULOUS.

My father is 90 years old and lives on his own. Because he lives in the mountains he has no cell phone service. The only way he can use his medicine alert system is through his Frontier landline. His phone went out on 11/6 and was reported on 11/7. We were told it would be 11/16 before anyone would come. I said it was a Medical necessity and was told service would be expedited.

My phone and internet go down frequently. When I call repair to report the problem, I get the usual immediate response that if it my equipment, I have to pay for it. I have no problem with that. That is fair. The irritating part is that they always blame my equipment FIRST not their equipment. AND IT ALWAYS TURNS OUT TO BE THEIR EQUIPMENT. Then, to add to the frustration, the response time/appointment date that they give you to repair THEIR equipment is RIDICULOUS and totally UNACCEPTABLE. This time, I called on 11/13/2018 to report the problem and received an appointment date/repair date of 11/26/2018. To be without a phone for two weeks when living in an area that has very poor/no cell service is concerning to say the least. I explained my situation but that didn't matter. My neighbors complain about this horrible service also. If I could give their repair service less than one star, I would.

I have used Frontier since I moved to the area (the next move I will make sure Frontier is not the ISP) and continually battle maintaining a stable internet connection. They have intentionally overloaded the pipes to the point where downloads are approximately .1MPBS and uploads are .07MPBS. It's pathetic, I honestly had faster internet when I was in Afghanistan. I didn't like the horribly slow downloads but they were super stable and you could play online games (like Diablo III) without being kicked. In four years, I don't know that I was ever kicked off the server by the Afghani ISP. Far different from the 3-6 disconnects I get each hour with Frontier. And what's sad. They don't care...they have no intention of increasing infrastructure (they have told me this directly) and have told me to simply find a time when it's less congested. They're absolutely the worst.