Frontier Communications Reviews

Finally got the technician to visit who in turn found out the optic fiber was cut at the junction and took about an hour to solve the issue. Great work by the on ground technician!!!! If only the online tech support folks were as effective on the first three days.

Well, I like having Fiber Internet. However they do not offer any lower packages for the financially challenged. Was nice while it lasted having a somewhat low monthly price. Now it's $70 month just for 500/500 internet. Did I mention they do not offer any lower packages for the financially challenged?

After 6 days, Frontier was able to restore my internet. Several management people reached out in last 2 days. They were apologetic, and did make this right by Bill adjustment. I think they do need to be better prepared for outages for their customers. As I never did get an estimated restore time, got several different reasons for why it was out, most I talked to said there was no outage and then changed the story half way thru the conversation, I was told several different things. But, they can work on that. The main thing is they made it right by me.

Lately, I can’t seem to get a Customer service consultant on the phone to completely disconnect my internet service. I have tried for the past two weeks. And, I’m constantly being placed on hold for an unlimited amount of time by their automated voice system with no one answering the phone. I’m going to find another internet provider.

On 2/2/24, I made the mistake of contacting Frontier to see if I could lower my phone package bill. They switched me to voice over internet and did not explain the difference, as had I known, I would NEVER get VOIP. On the phone, where they were suppose to tell me the terms, we got disconnected and so I never gave my consent to make this change. I take care of my 100 year old father and have been without my copper line phone for 1 week now. I need to have a landline phone for emergency use and to keep in touch with his health team. I am unable to contact a live person in the US to help me. In the meantime, I do not have a phone.

Frontier Communications is the Worst Internet Service Provider, They steal $50 dollars from you when you finish the service for Equipment Restocking Fee; do not request service from this company. Stay away from these people.

We are having service outage time and again, we can understand that technology isn't 100 percent foolproof. There might be service disruption, but it's been 2 days since my Internet is down and tech support is keeping me waiting for hours. This is not the first time.

DO NOT GET FRONTIER INTERNET IF YOU WORK FROM HOME. Do not get Frontier if your only source of television is streaming services. In 2023 I experienced an outage at least once every single month. It could be for half an hour or it could be the entire day. I have had to go to other locations that provide better wifi. My most recent time I called, told them this happens all the time and troubleshooting won’t work. They proceeded to have me troubleshoot. On the phone for 45 minutes for her to tell me troubleshooting didn't work, there was no outage and a tech would have to come out.

I was vacating my apartment and leaving the country for an overseas assignment. I called Frontier to ask if I needed to return their hardware, and was instructed to leave it in the apartment. This was verified by the landlord as well, and that it would be taken care of. Six months later, I noticed my credit score has dropped 100 pts, and it is due to Frontier charging $100 for the modem they told me to leave, and have sent me to collections. Very disappointed to see this is how they treat their customers, but not surprising when I read the comments from others.

I signed up for Frontier INTERNET after hearing many pros about their internet service over others. I scheduled my installation service for a Saturday morning. When the technician arrived, they said that they could not carry out the service due to a missing fiber drop. He said he would put it in the system and that the drop crew (3rd party) would be there that Wednesday to put it in. Wednesday came around and no one showed up. I called in Thursday morning and talked to the first customer service representative, Alex, who assured me someone would be there that afternoon to install the drop and that no one had to be at the house. Alex also assured me that he would be calling me back to ensure everything went according to plan. No one showed up, no work was performed, and I never heard from Alex again.

We notified a Frontier customer service representative by phone and also on-line at the end of December 2023 to close our internet account, which we had held with them for 6-1/2 years. Our payment for December through Auto Pay went through, as expected, on 12/26/2023. We moved from our old address effective 1/5/2024. We were surprised by an auto-payment on 1/26 for January 2024 of $104.97. When we called Frontier to inquire, we were reminded that services were paid in advance per the Terms and Conditions. I agreed, but pointed-out that NO ONE HAD RECEIVED their services from 1/5/2024 to 1/26/2024 at our old address and in effect we were charged when there should have been provision for reimbursement.

As a small business owner, I had never wanted to hear about Spectrum or Frontier (FKA Verizon) again! Because even though accounts were cancelled and equipment were returned on time, they'd bill us for an empty month (no service provided), and wasted their resources to mail the same bills over and over for years. Until... In early 2022, Frontier realized they had lost a market segment, so they had representatives call small business owners individually in an effort to win back previously unsatisfied customers. This time they made an offer that couldn't be refused with no contract and a price guaranteed for two years. The result was satisfying and Frontier provided good customer service and even included a security feature. I wondered that if that big corp. was able to sustain such a good offer for small businesses for two years, why wouldn't they be able to continue with a good and fair deal for small businesses?

Overcharged and restocking fee THE WORST!!! I canceled in October 2023, they charged me for November and in December I received a bill for 54.76. I called and they said, "We are charging for month not for days.... and the 54.76 is a restocking fee!!!" Really, they charging RESTOCKING FEE, plus TAX, yes TAX!!! REALLY! I was also talking to the supposed be a supervisor. NOT HELPful at all!!! Please don't get FRONTIER AS YOUR INTERNET PROVIDER!!! JUST DONT!!!!

I am one of what I assume is many miserable customers of Frontier. The lack of customer support that your company provides is beyond pitiful. The fact that there is nobody to talk to or to file a complaint with is beyond me. Being referred to a chat line that provides little to no help is unsatisfactory. In summary, I lost my internet connection Saturday night around 2 am. I called the technical customer support line on Sunday am, and the individual walked me through their troubleshooting steps with no resolution. After that, I was put on hold for 5-10 minutes while the individual did some research behind the scenes. I was told there was an outage in my area due to a cut fiber optic line, to be patient, and that I would receive a text when the service was restored. I never got a text, and I still haven't gotten one.

They fix the issue. They removed the fee and not only on top of that, but they made sure that a representative came out and gave us the right router box for it since the box was not the right box. The last rep was great assistance.

When I was thinking to move out we tried to switch service to my girl's name and the process was never completed, either line dropped or we got hung up on. Couple of days later we call in again to say we don’t need to switch anything and find out that the process was done even though there is no account number provided or pin. So the service was switched and there is no way back even after talking to manager who just said "Sorry, just call back later to switch it back." Note that we switched to a cheaper service.

I've had up to 4 solicitors in one day come knocking on my door from Frontier Cable Company. It happens almost weekly. It's the same dialog every time. I've told them no every time. I have a NO SOLICITING sign as I do child care and don't have time to constantly answer the door to these guys. I've asked to be taken off the list each time. I do not want to subscribe to another company. Or I would. They ignore the sign saying they aren't solicitors. Every time. I got the sign on my door BECAUSE of Frontier in the first place. It makes me so mad that I point to the sign, tell them to stop coming by. I am not interested and it's still ignored. It's getting to be ridiculous!!! STOP!!!!

I was on the phone for an hour with Frontier after my internet suddenly went down at 6am. The initial young lady did her best to help. I was informed there were no outages in my area, my account was current and that this was some technical issue on their end. She got a supervisor named Jefferson on the phone and he went straight into robot mode continuously repeating that it would be 8 days before they could send a tech out to fix the problem. I make much of my living online and pay Frontier $2,000.00 a year for their "best" package. This is completely unacceptable and unprofessional.

Oh boy where do I begin?! Well living in a rural area, there are only two options for Internet. Both are terrible but we will talk about Frontier. Internet has been out for two days now with the last update being yesterday at 4pm. You cannot access their web page to see any updates. Calling to complain will get you nowhere. As a capitalist country I'd think we'd have so many more decent options to choose from living in the country but nope. I pay ten bucks less than what I paid with Spectrum and the speeds are garbage. Access is garbage and I'm so mad I cannot find a different supplier but once more become avail I am outta here and would never use or recommend this company again.

Have to restart the server every day night to get good speed and the weekends are the worst. All the family sits to watch a movie at night and the net goes away. Have to restart and even then it gives blur images. If we check net speed it was like 30 or 40 Mbps. They sell the package saying 1 Giga but it never reaches even 300mbps.

I’d give a zero if I could! Internet is constantly going out and the customer service is always from out of the country and never polite! I unfortunately live on the country and have no other options for internet providers! Worse service ever!! Every time a technician comes out we are told a mouse ate through the wire. This has happened now 6 times since July!!

I would vote lower than 1 star if I could. Be careful about scams from Frontier Communication where they include a binding 2-year contract from DIRECTV as part of their “3 month trial period with no obligation” that includes a cancelation time period that ends before the Frontier installation. So when Frontier botches the installation then you're stuck with having to pay cancellation fees from DIRECTV in the neighborhood of $500 (24 months at $20/month) for a product you've never used. It's an amazing scam and not sure how they can get away with it. You've been warned. Stay away from Frontier and DIRECTV; they are both complete garbage! If a Frontier Communication salesperson knocks on your door offering faster internet options then I recommend you not open the door. It's a scam!

I don't think it is fair to disconnected and not let customer know it. So often has no internet but nobody has so many time to call and ask why. This is cheating to shut down so often but not refund customer. It can off during your conference call, and it is off now at Christmas night again.. Never got one email from Frontier said it is on repair or why but TOO often no internet. Why this business never try to do a little better and still on the market??

They told me too bad that the fiber box is defective but they won’t come out for two weeks. The service always goes down. DirecTV was supposed to be month to month like the internet but they said now it’s 12 month contract. It’s horrible streaming TV now a dish through Frontier/AT&T. Worst service ever had. I canceled it after she said too bad.

After verifying with Frontier that I could get their service at my new residence, I was told that I would have to cancel my current subscription and sign up for a new subscription. Something to do with the internet speed at my new place. Seemed odd to me but ok. The first tech that came to my new place could not get a live connection and had to call a more experienced tech to take a look. The 2nd tech told me that the "box" outside my new place was fried and that he would need to locate the equipment. This tech also told me that nobody my new place had Frontier since 2016 with the exception of one lady who experienced issues all the time. The 3rd tech was still not able to resolve the issue so I had to go back with Spectrum. The major issue that I have is since I cancelled my subscription, I no longer have YouTube or the NFL Ticket which I paid for in full. I cancelled as advised from Frontier. They are not willing to do anything.

Updated on 02/15/2024: Still months and no service but they continue to charge for a non existent service that we have not had since October of 2023. We have tried to get resolution and they have not helped. We attempted to port our phone service out and it appears they may be blocking the attempt. We have reached out with our intention to leave Frontier and port the number out and we keep getting transferred around with no help. Told we will get a call back which never materializes.

I have used Frontier internet for 5 years, since it was the only thing available to my house outside of slow Hughes satellite internet. But Frontier was max 6 mb speed and they promised each year when I called that they were upgrading. Never did. I finally got faster internet provided from T-Mobile Home and decided to cancel. I called and they try everything in the book to keep me even saying they have faster service offered, (which is a complete lie) and not listening to me on the phone to just cancel, they are also charging me a month of service and a $50 restocking fee. That's insane when they force you to use their router, then charge you to take it back.

I have been with Frontier on 2 seperate occasions. 10 years the first time and 6 years this time. This time my internet needs have changed and DSL will not work with my home security system in the building I live in. I live in a house where we only have a single pair of phone lines coming to our apartments. I can not get speeds over 12 and upload is limited to 1. This will not work for me. I put my Frontier Internet on vacation and tried out broadband and it is working fine for me so I called today to cancel my Frontier Internet and I was told I had 2 routers and there was going to be a restocking fee of 50 bucks each.. Turns out my old router was damaged a while back and needed replaced and so I am stuck paying for them both now. Makes no sense but whatever...

Some time after Nov. 28, 2023, my caller ID stopped working. I called Frontier on Saturday, 12.2. I was on the phone most of the afternoon with an associate. She said no tech people work on the weekend and that caller ID should work by Monday. It did not. I downloaded the Frontier app on my cell phone and found there was not even a work ticket generated. I called again Monday, 12.4. On the phone most of the afternoon with a young man and he did reinstate caller ID. The next morning, Tuesday, 12.5, the phone did not work at all. I called their service line using my cell. The associate was unable to help remotely, so offered a tech to come out on Thursday, 12.7. I told her I would not be home. We settled for Mon., 12.11. Right after hanging up, I received a text and notification that the tech would be at my house on Thursday! I texted that was not right. I changed the appt. to Mon. using the app.

Frontier recently built a new fiber optic network in Sugar Land. We thought it would be beneficial for us to upgrade our internet connection. We switched the service provider in November. The technician who did the switch did a very poor job. First, the service is supposed to be 2Gbps. We did not get that speed. There is a UPS in the network. He connected their power supply to the normal wall outlet, causing a trip, and losing the internet connection. No cable marking on internet distribution. My last name was misspelled. I can not edit my profile to correct it. So far my experience is very negative. The network infrastructure is good but the people side needs a lot of improvement,

Frontier is the worst company I have encountered in 50 years. We have spent months trying to get our phone lines operational, there is no one home at this company, they do not care, we have paid over 900$ for services we do not have. After 20 hrs on the phone getting transferred from dept to dept somewhere in India then the call drops every time. We even had our own acct liaison who after a day transferred us to another dept and disappeared, no call from the business dept, nothing. Just the theft of our money for no services. Frontier is a scam and a criminal company and they do not care

I can't explain how bad they are to work with. No other company comes close. The last straw was them sending me emails saying I had a zero balance on my account each month. Then a month later all services were cut off and they stated that we owed several hundred dollars and haven't been paying. Their own system was using autopay, informing us that we had paid, then they just shut it off. When I called to ask what was going on I just got bounced around until I got disconnected (over an hour on the phone). They won't see another dime and I won't stop making sure that everyone knows exactly how shady they are. I am considering filing a FTC complaint.

POS service, equipment and programming. Equipment failed on Sunday and cannot get a tech out until Wed. Have left a 95 year old with internet needs for medical equipment with no phone or internet service for 4 days and could absolutely CARE LESS. I would recommend any other company before Frontier Communications.

Frontier had an outage in my area and after they fixed it my Internet still not working. I contacted their customer service to find out it will 4 days for a technician to come out and troubleshoot the problem. I advise them I work from home and can not be out of work for 4 days and they complete ignore my issue and refuse to send anyone out sooner. Time to look at Spectrum. At least if the equipment goes bad I can drive to their store for a new one in an hour..

Was a Frontier Communications internet customer for years, always paid our bills on time, etc. Performance of the internet service was okay-ish. When we decided to buy a home that was outside their service area, we had to cancel our service. Frontier thanked us for being a long-time customer by charging us for a full month of service (we moved about 2 weeks through the billing cycle), plus a $54 "equipment re-stocking fee". If you have ANY other options for internet providers in your area, I would consider them before I would recommend Frontier.

I am moving to an area Frontier Communications does not service. They are charging a $50. Disconnect fee. That is just outrageous. I was never advised of this when I signed up. How can they get away with this scam. Beware of hidden fees. Also, service is very slow. Go with another company.

Don't get Frontier Communication. They have horrible customer service. I have created 3 different tickets for them to come bury the line which is still sitting in my yard and driveway and on my neighbor's as well. It's been 6 weeks of empty promises and no one shows up to do the work. Don't get Frontier.

Ever since I’ve had Frontier I’ve had problems. The person who set up the connection for my house did not do it properly so my wifi was always extremely weak and I would have to go to specific places in the house to get strong enough connection. When I called to get it fixed after realizing there was a real issue, the guy who showed up didn’t have any equipment and asked my girlfriend to use my computer but I had taken it to work with me so he just left and didn’t reschedule. i had to call and get someone else sent back out. They don’t care about their customers, the amount I was paying monthly continuously went up while the quality of service continuously went down.

It only took 1 hour after the installation of Frontier's internet for me to realize what a huge mistake I made signing up for Frontier internet. One hour after the technician installed and tested the internet connection, I lost complete connection to the internet. I contacted their support and was on the line with them for 3 hours, but they couldn't figure out or resolve the issue. I contacted the door to door sales rep that signed me up for Frontier and he tried to get the issue expedited and resolved.

The installer bent the fiber optic cable and I was without internet for 2.5 days. He also caused damage to the siding on my home and left a huge gaping hole. When you call for technical service the people are from a call center in another country and don’t speak English well. I had to speak to 7 different service reps before I got a supervisor, whose name was Shen. She told me she would call me back the next day re: getting cable fixed and never called. A tech came out and said Frontier hires subcontractors to do the installs and they regularly screw them up and the field techs have to go and fix the jobs. I received a voicemail from their damage claims department today.

We made a switch to Frontier in the second week of August 2023. During the middle of August, Frontier's 'third party' vendor pulled the cable all the way from a house - the second house from our residence, leaving the cable loose on the ground - crossing two of my neighbors. End of August, a Frontier technician came, completed the connection, while the cable was still on the ground. We urged him to request his boss to expedite the burial of the cable, because it was causing the tripping hazard. There was no way I could contact them over the phone.

Frontier Communications internet service has been down for 3 days. I work from home and have learned that Frontier is unable to provide timely resolutions. The company offers no assistance or explanation, just random texts saying the service will be up by 5:08 pm....even if it is after 5:08 pm one any given night. Cannot call or find out anything....I am seriously thinking of dropping their service for good. I have worked in telecom for well over 20 years and other companies treat outages much more seriously. Fiber to the home is a great product, but if the company behind the network does not know how to maintain it and does not have the skillset, value is lost. Frontier has greatly tarnished their reputation and degraded the valuable fios service purchased from Verizon's and its original intent of speed and reliability.

Several experiences, all were bad, but will focus on my most recent. Was supposed to get installed Thursday, lost a day, no one showed up nor called. Was told next day, no call, no show. Still no update. Worst customer service ever. I keep getting the runaround. I wanted to give them one shot, first time similar thing happened. I just don’t understand how a company with such poor communication and atrocious customer service is still in business. A call to inform me that they weren't showing up should’ve been the bare minimum. The way they insult my intelligence about how they escalated the situation makes me more angry. I'd rather pay more for reliable customer service.

I have read other reviews similar to my own experience, poor customer service, charges after the account was closed due to automatic payment didn't cancel as it should, equipment was returned on time and later you receive a bill with a restocking fee for equipment that is 3 years old, that's a ripoff and taking people money, when you then call customer service then you just get 0 feeling that they care, they aren't willing to waive any unfair charges they put on the customer. To sum it up: 1) I paid for 2 month of automated payments at the end because I hadn't noticed the charges on my bank account, despite no longer having their internet and equipment. 2) Later I received a bill in the mail for a restocking fee they didn't mentioned anything about, this is for old outdated equipment that will be thrown away anyways when they receive it.

I just canceled my daughter's internet service because she was moving to a different place and was going to get internet in her own name. I have been paying her internet for over 4 years. Now they want me to pay a 50.00 restocking fee for the router. Come on. Get real. The equipment is outdated after a couple years. Why are you restocking it.

For 5 months I have been trying to clear something up with Frontier. Frontier's technicians were unable to complete the installation of our internet service and left the fiber cable above ground and never (to this day) buried it. I canceled the service the day after the failed install and asked if there was anything else I needed to do to ensure the account was fully closed, I was assured by Frontier that everything was complete and there would be no bill and no issues.

Frontier Communications is utterly incompetent at every level. They confirmed 3 different install appointments with me and failed to show up to all of them, without the courtesy of a call beforehand or even afterward. You will lose more in lost income waiting for these ** to show up, and they never do! To add insult to injury, they charge you for internet before it's even installed. Spend a tiny bit more and go with any other company to spare yourself the nightmare caused by this clueless company. I don't think their CEO could run coffee stand successfully. This company is an abject failure.

Worst experience ever with a company. Frontier will not pro-rate a final bill, they are not fair. Their policies are actually hurtful financially to consumers. They charge you for the full month and they charge you $50 just to cancel their crapy service. Their speeds are awful, I was getting dial-up speeds, tech came over and said, oh well that's how it is. Disconnect from the internet and connect it back on. That was his answer. Overpriced, bad service, racket business that charges a re-stocking fee to return old equipment. Who does that?! I cancelled my service before my billing cycle ended, I was charged a full month's service plus $50 for cancelling. I called their customer service, and again they said, "oh sorry this is how it is." They take your social security so if you don't succumb to their rip-off policy, they'll report you to the credit bureaus. Stay away from this company.

Frontier advertised at $10/mo discount if you enroll in Autopay. After deciding to switch to their Wifi service and had it installed, setup my online account to find out there's NO way to setup the autopay. I have been trying for 3 days now, via online and phone service with the response that "this portion of the system does not have voice capabilities". The absolute WORST customer service ever. Cannot get a real person to find out how to enable the autopay so I can get the advertised discount. I finally got connected to a third party service to respond when I said to cancel the service on their automated voice line. I was told their system has been having "glitches" and they were working on it. I should try again in another WEEK!!

We have Frontier phone service for our business. We are out in the country and there is no other choice for landline service. We have had numerous outages throughout the 5 years we've had service with them. One time we went a whole month without service. We are currently experiencing an outage. Started last week, we have four lines, one fax line, the main line and two rollover lines. They were all down and they were saying they couldn't get anyone out for a whole week. We kept telling them it was not acceptable, we are a business. Anyway we must have raised a big enough stink because the next day someone came out and got the main line working, which of course we were very grateful, one line is better than none. So now it's a week later and we still have just the one line, so if someone is on the phone we can't receive any other calls and no one else can call out.

I really loved Frontier Internet services for the first year. However, every time there was a lightning storm the internet went out and sometimes for days. Recently, we had a storm and I called three times, because the service would not come back. They said I had to wait a month initially to have a repair person come and look at it. By the third phone call saying this would not be acceptable, because we use the internet to work remotely, they said they would come to repair it after a week of being with no service. No show! We are done to say the least. After two weeks, no service. I think they have financial issues after filing bankruptcy a few years ago.

I wanted to sign up for internet only service, tried to do it online at their advertised rate of $39.95 but their site wouldn't allow me to complete the order and prompted me to call customer service - which I did. After a couple of minutes talking to their rep, I was told I qualified for the $39.95 500 mbs promotional rate, spent 30 minutes on the phone with them going through all the disclosures etc. The agent then told me their system had a glitch and he couldn't sign me up for the promised $39.95 rate but would have to sign me up for the 2 gig service - I was just a little pissed but kept my cool. I told him this seemed pretty fishy and I wanted to talk to his supervisor, after 5 mins another chap came on the line, explained that indeed there was a glitch in the system and due to an issue in the advertised website pricing that had just ended, their system could not sign me up for that deal....

Slow internet speed was not fixed, after calling 4 times and twice the technicians were not able to fix it .Avoid it. The tech support not knowledgeable. Horrible service. They don't have an answer for their slow speed internet.

Totally Horrible in ALL aspects (installation, customer service, tech service). A tech today installed a Frontier fiber optic internet at our home. And he disconnected the working ATT fiber internet system. It is shocking to see the speed is too low, only 50Mbps instead of 500 Mbps. He swapped devices and cables but they didn't help at all.

My move was screwed up because techs were no call, no show and customer service just kept putting them out another week when they did that. It was a simple transfer! Now I’m being charged for a month of service that didn’t happen and a $50 restocking fee of the stupid box that I was told they were going to switch out anyway. “Jose” pretended to be his own supervisor “David” who said they are not allowed to give last names while he LAUGHED at my frustration. Frontier cost me time and money trying to get someone out to connect WiFi for weeks! Customer service was awful from start to finish. I’m glad I switched and no longer have to deal with them!!!

I had a flight today from Las Vegas to Nashville and when I checked in I had a personal back bag the supervisor (** lady) said it was big and I tried to take things out and it was okay about the size but she came back and said no you have to pay $100 and I said why the bag has been fit when I try to take with her and there is no problem and I don't have to pay she said go away and you will not be in this flight ARE YOU SERIOUS and she was taking with bad words and she was very rude I told her where is the problem you need me to pay and I said okay so where is the problem.

Frontier Communications is the worst! I changed my plan from triple play to just internet 500/500 on the first day of my billing period. Frontier charged me full amount for service not received for the entire month. They said they would not prorate the monthly charge - although the woman who did the transaction had told me they would. Not only that but the 500/500 is a myth. On a good day I may see 1/2 that speed. ADVISE ALL TO STEER CLEAR OF FRONTIER COMMUNICATIONS!!!

I have been a Frontier customer for more than 10 Years. It has always been a nightmare whenever I had to communicate with customer service or technical support :( (I always wondered why they have the word communications in their business name when they're the absolute worst in communication.) When I moved out, I called them to notify that I left and I won't use the services anymore, and I will transfer the account and phone number to the next owner. They told me I need to call in with the new owner on the line. However, there was a misunderstanding as I got the impression that the account is on hold in the meantime as no- one will use it. But in fact they were still applying bills to my account and I had to pay for 3 extra months for no reason.

I cancelled by service with Frontier months ago, returned my equipment and was told by the customer service rep. that I owed nothing. Months later I receive a bill for a "restocking fee" and after trying to resolve the issue I was told on several levels that they do not have the ability to reverse or credit the restocking charge. They also tried telling me it under the terms of service. I further explained that as a customer of over 10 years I never signed or agreed to anything like that. Apparently Frontier can extort money from former customers as they said they will send it to collections if I do not pay it.

I was sold the Frontier Communications internet product through a door to door salesman. He walked me through the numbers and gave me further discounts of $10 with the setup of autopay and a $30 discount if I qualified for the ACP federal program. I liked the additional discounts, knowing I qualified for the ACP program and I immediately setup for autopay for the $10 discount. I’ve just received my second bill which showed no autopay discount or ACP discount and after inquiring about the bill through customer service they explained that they honor only one discount at a time. I was sold on both discounts but Frontier will not respect the contract that was originally negotiated.

I was with them for over 7 years and the customer service has been awful from day one. Constant price increases too. At some point, they started contracting the hotline overseas to make matters worse. The Internet speeds were usually very slow and many times not usable. I recently cancelled service with them and they attempted to keep charging me. Then they tried to charge me 70 for their router box that they sent me. I shipped it back and now they want a 50-dollar restocking fee, plus state tax. They instantly turned it into collections. Definitely stay away from this business if you can.

I had a service appointment for 28Aug2023. The technician treated my fiancé (male) as the primary on the account even though I’M the primary and the homeowner. He assumed I knew nothing about the house and implied that our “landlord” must have gone through and cut wires which is why we couldn’t get service. He was refused to explain in detail why he couldn’t complete service that day saying we needed the existing wires rerun and promised that he would escalate to the tech team and we would have internet by Friday, 01Sep2023. I wanted to try fiber optic and was reluctantly willing to wait despite having to run my phone bill up with a hot spot because I work from home with protected information and cannot work at a Starbucks.

I've been with Frontier for some time now only because I have no other internet options. Their internet prices are very high considering the speeds they have available for me in my area. I'm being charged for something that I'm not receiving. I do not recommend anyone to get frontier service due to their outdated system.

I was a Frontier customer in North Carolina then moved to Florida where there was no Frontier service. I was promised, however, that I could maintain my Frontier email for life. WRONG!!!! My decades long Frontier email account was destroyed without warning. I lost all of my legacy emails, contacts, etc., etc., etc. You are out of your mind if you trust Frontier Communications at any level. They are massively unworthy of customer trust. My Frontier email address vanished!

We signed up with Frontier due to their internet speed fiber optic advantage. I was told to sign up with Youtube for our TV services. I expected that to happen very quickly due to assurances I was given by the agent. Shortly thereafter a technician came out to do the install from the street to our house. He broke the wires trying to pull out the old wires and we were told that a special team had to come out to finish the install. It took two months to get someone to finally come out and finish the hook up.

Frontier Communications is horrible company in all aspects. I was moving and cancel my service and they billed me for the next month. They say that's how they bill. Then they decide to give me a refund for the full amount since I got the BBB and CFPB involved. So it was for $75.00 refund which is what they took from me. Today I get check for $12.82 and they said they're charging me a restocking fee. But when I cancel the service I sent the modem that day and they said no other fees will be charged. But now they're telling me a restocking fee is now being charge. How are you supposed to do business with company that is committing fraud. I have contacted again the BBB and CFPB and whoever else wants to stop this company from fraud. How do you bill a month in advance for service that has not been performed. Then tell a customer there is no other fees due and that all requirements have been meet.

We are limited in our area to internet providers so unfortunately we are stuck with Frontier as opposed to Satellite Internet. We have had Frontier now for three years and it is every month we have issues, internet speed is slow, internet is down, bill increases for no reason, customer service is terrible. We are currently without internet going on day four, we were promised a tech on day three due to the urgency of the situation. No tech showed up, no call, nothing. We live in an area that has very poor cell service so we need internet for wifi calling.

I had very bad experience with frontier, I get outage and when I called them they were not able to do anything online and gave me appointment after 5 days. Nothing happened during those five days, no communication, I was keep calling and they keep saying we are putting you in our priority list. I was able to get Spectrum installed same day request. When I called them for cancellation of the service the call was not answered for 2 days and finally I got hold and when I see the bill they are charging $50 for restocking fees. This is ridiculous, they are not able to provide the service and even looting customer with such charges.

A male from FRONTIER COMMUNICATIONS knocked on our door last evening. We opened the door and he began his pitch. We asked him to heed our "No Solicitors" sign and that were not interested. He was rude and reactive as he stormed off. One minute later a different much larger man came and POUNDED on my front door very hard about 5 times. I jumped and gasped because it was so loud that it startled me. He then called us a racial slur with some swearing mixed in and took off. What he said is so inflammatory, I will not type it.

Tech arrived today, router replaced, fixed lines.

I regret leaving Spectrum for their service. They came door-to-door promoting. It wasn’t necessarily a discount or beneficial to switch. I was just annoyed with Spectrum prices increasing and they offered more gigs for what I was currently paying. However, I’m just one billing cycle in, mid-way through another and there has been several issues with service being offline for days. The first one within two weeks of service and the second ten days after restoring service. Today is literally the third time in 38 days of service and it’s out again. Techs unavailable by phone. Requires techs to come out to your home and appoints scheduled a week out. And yes, no discount applied or compensation offered. I think I’m going back to Spectrum.

I didn't want Frontier from the beginning because everyone I know who has Frontier hates it. But since my apartment complex only allows Frontier I had no choice. I even tried to get Tmobile but they said it wasn't available in my area. I even begged my apartment manager but said she there was nothing she could so. When I went to talk to her, the Frontier rep just happened to be there, Louis "Trey" **, who swore that things were a lot better now with Frontier. He gave me his card and told me to call him, that he might have some deals for me. So, before I moved in I decided to call him and set up an installation. He didn't answer so I left a message but he never returned my call. I called again later that afternoon but he didn't answer then. So I called the main office and set up an appointment.

On my 4th day, I was unable to use the service on my smart TVs. I called customer service, can’t resolve, $50.00 fee to cancel a horrible service experience.

Not only did Frontier refuse to take my calls for to cancel their service (because you are unable to cancel online) but when I finally did get connected to cancel my account (which was already 2 days in non-use), Frontier decided to prematurely charge me for the following month! So, I had already paid for the month of March on the 9th, and was already abused with an outrageous 50-dollar restocking fee for cancelling. But, Frontier tries to be crafty and prematurely charge me again since I was on autopay and not able to cancel the charge. Also, be aware that I had no contract with the company and was paying a variable rate month-to-month. The extra charge came within the same 24 hours that I had closed out my account (meaning a prorated charge would be refunded for the month of March). I had already disconnected service 2 days prior.

Live in a densely populated part of Dallas, TX so service should be reasonable. Instead, our television service is sporadic with unexplained outages and reboots. Currently, we are on day 4 without any of the premium channels or any HD channels. The basic cable stations also have static and tiling. Have called the helpline daily with the response "They are working on it". I have been assigned a ticket number to check the status. When you access the Frontier site to check the status it will not connect and reports there is a problem. That is a massive understatement. Clearly Frontier does not care about its cable customers or we wouldn't be treated so badly. Not sure this will ever be fixed and my next payment will be reduced by the days without service.

Frontier Communications is by far the worst at customer service. All their robots that work for them are interested in is how you are going to pay. From the beginning they have had nothing but problems supplying me their services. I took an installer an entire day to install my service because of the damage to the lines at the poll on the field. He had to rewire everything. They have since had to come back multiple times to diagnose problems on the lines to repair my services.

We have had Frontier for phone and internet service since 2004 and it has been nothing but headaches. We live in a remote area and they will do nothing to upgrade or fix the service, but they are sure willing to keep upping the price! $114 per month for service that rarely works. Customer service is miserable to deal with. They send techs out to fix the service which goes down every 3 to 4 months and then you have to wait days for anyone to come and fix it. Half the time they say they have fixed it but they don't confirm this by checking to see if there is a dial tone at the box by the road at our address. Really quite simple, they don't even have to come to our house and talk to anyone, they just need to confirm that dial tone, can't do that though, much too hard. I would never recommend this company to anyone. If I had any other choice of provider I would be gone in a heartbeat. Too bad I can't give them a zero rating.

The rudest customer service ever!!! I found a problem with their security and tried to relay it to cs before it blew up. After numerous failed communications, I was told, "You do not have premium service, so we cannot help you.". Again, I am a NEW customer trying to help them with a potential data breach, but I can't speak to premium tech support. If their internet fiber service were not so fast, I would cancel my new service. In any case, I am escalating beyond Frontier and their scripted rude customer service reps.

One of the worst companies I have ever called for technical service, the worst. It is no wonder they have a 92% one star rating. It also goes to show they do not care one bit. Customer service is rude, talks over the caller, refuses to connect a supervisor and hangs up on the caller. HORRIBLE CUSTOMER SERVICE. It is very difficult to reach a human as with most companies. They do everything possible to get the caller to go online and use a messenger service or via texting. I am now on my second call, gave what info I and and was shoved back into a call hold cue. HORRIBLE CUSTOMER SERVICE. Where is the negative one star rating? Find another company if possible in your area, do not use this company.

Updated on 07/07/2023: I cancelled internet services due to lack of workers coming out to fix my issue. I was told to return modem and white box. I asked about the big box outside, if they were coming to remove it and the box in my bedroom, was told yes, to call to get a technician to schedule them to come remove their equipment!!! Just held for 20 minutes to be told NO, it's yours now and if you want it removed you can remove it yourself??!! My husband is a disabled Veteran and I'm not able to mess with electricity??

My Aunt went into a rehabilitation center and put her Frontier account on the maximum hold of 9 months. Unfortunately my Aunt wasnt able to be rehabilitated. During the time the Frontier switched back on the cable. I called and said she'd be in there permanently. Rather than having some type of decency and revert the 229 dollar charge. I did my best and spoke to three Supervisors, who said it's company policy. They made a old lady that lost her ability to function and lost her social security pay a charge for a product she didn't use. I will never use Frontier, they're a low-life organization.

I would do zero if I could. Avoid this company. If you plan to switch do not disconnect current internet until you do. Company could not install as promised. Dig crew came to my house without a USA DIG. A DIG CREW SHOWED UP TO INSTALL AN UNDERGROUND LINE WITHOUT A USA DIG... That is their whole job! That's just a horrible customer service. The crew then put the job was completed on the internal system but gave me a new install date a week later! The crew never showed back up! DO NOT USE THEM. I would fire that dig company if it was me. 9 days no internet based on this company broke promises and no communication.

I had been a customer for 10+ yrs, and for the most part had consistent service unless it was related to major weather-related outages. I knew it wasn't the cheapest but it was worth it for me to not have to go through the hassle of changing providers. That all changed when my internet went down for no apparent reason, and after speaking with multiple people in a span of a week my experience was so horrific that I felt the need to terminate service immediately and go without internet rather than give them one more penny. First they told me that they would need to send a tech, and we scheduled for three days out, which I was fine with. But the following day I received an automated message that the outage issue was resolved and they cancelled my tech visit.

I signed up for high speed internet 2 months ago. The fiber was installed to the top of the utility pole. And someone installed the line from the house to the utility pool. But I cannot get anyone to install the equipment and line on the utility pole. I have spent hours on the phone being transferred around their automated loop to nowhere. I have been promised return phone calls from the installation department within 48 hours on numerous occasions. The ONLY way to get to speak to a human being it to push the extension to create a new account. They have absolutely no concern for their customer service or installations but they will answer the phone quickly if it is related to signing up for new service.

After being with the carrier since we built this house 24 years ago and then was 1st to upgrade to FIOS when that came out and recently upgraded to 5G service and ever since switching they can't get the billing working. Every month for 3rd month going I am being cutoff from accounting saying the bill is due. After having. credit card on file for all these years and on autopay they still can't get this corrected. Totally frustrated and going to find a new carrier cause this is totally screwed up and they are doing this to an old customer. Lookout!!!

I liked their price, speed, and the tech who installed the service. When I moved to another state, it was a nightmare to cancel my service. Literally, hours waiting on the phone to talk with someone because you can't cancel online. Go figure. Stay away from Frontier Communications. You've been warned!!!

BE AWARE, they charge you $50 cancellation fee plus 1 extra monthly charge and it will take forever to cancel their service as they pass around the agents (if you start with chat, you will end up with phone). Not to mention I never got the reward card they promised on signup, they will have frequent disconnects (more than like 4 times a year), and they will take at least several days to more than weeks to fix the outage. They will never give you a waiver for the service outage even if it was out for almost a month, instead they will constantly threaten you to charge you if the disconnection is your fault (it was always their fault).

I had a truly terrible experience with Frontier and I would never recommend them to anyone. My scheduled appointment was not honored, and when I called customer service and spend over 3 hours on the phone re-explaining my situation, I was met with incompetent, unhelpful representatives who clearly did not understand, provided contradicting information and transferred me to multiple departments.

I’ve had Frontier internet for 4 years. Always paid my bill early never missed a payment. Dealt with them raising prices every year on me, and I had to cancel because my apartment makes me pay for rent through someone else and not only are they almost impossible to get ahold of, you can only cancel by talking to a customer service rep and their hours are Mon-Fri 8-5. I’m at work within those hours. But not only that I have to pay my full bill not prorated and and 50 dollar restocking fee. What the ** is that? Absolutely ridiculous. And I was told too bad by the manager.

Absolute worst customer service/company to deal with. My situation has been an absolute nightmare. I started a month-to-month service with Frontier on October 22, 2022. However, I changed my mind on October 25, 2022 and cancelled the service. While cancelling, I confirmed with the gentleman that I was cancelling within the "30 day satisfaction guarantee" window (3 days) and therefore will not be charged any additional fees or an early termination fee. However, I started to receive invoices in the mail that were for the "early termination fee".

I requested internet services to begin at a home I purchased in Jan. 2023 but still needed existing services at my old residence until end of Jan. I informed whoever I spoke with that services would not be needed by Jan. 15 and I was informed that it would basically cancel by the end of the billing cycle. 5 months later I realized I was still paying $79 on the old address + $74 on the new address. The only emails and billing statements ever received from Frontier have been for the new address. We’re on auto-pay so I didn’t bat an eye at the payments up until today when I saw nearly 3 charges in a 1 month period. Frontier has stolen $311 from my bank account and refuses to credit our existing account to make things fair and square. They’ve denied my dispute because Frontier claims they cannot find proof of my cancellation.

Service requests go to a call center which solves all problems by asking customers to run diagnostic on in-home routers. With our local outage of land line and internet, we began reporting Sunday night and individuals within the neighborhood were all issued individual service tickets one week out. It took at least five of us making multiple calls and going to social media to get an acknowledgment late Monday morning that there might be an area outage. You really have to jump through hoops on anything other than a router reset. Information on area service restoration is not forthcoming - we were advised to "download the app." We are in a rural area without cellular, so this is completely unacceptable. This is not the first time we have experienced this with Frontier. In the past I have had to reach out to local State legislative folks to get Frontier's attention. Wish we had choices.

My lack of confidence in any customer support being provided by Frontier solidified on September 9th, 2021, with a call that initiated at approximately 1641 hours PDT and was (mis) handled by a Frontier associate using the moniker ‘Alex.’

I have had them for years putting up with the slow internet and the number of billing issues. Seems like every month or so I have to call about billing issues. Finally I'm moving and call to cancel service and the customer service lady says, "You're going to hate me but there is a $50 restocking fee to cancel your service". I don't remember it saying that anywhere when I signed up. They love to take money from you while providing minimal service.

We’ve had Frontier Verizon for years, and are paying dearly for it $239/month. Last Thurs, the whole package went out - internet/cable/phone. Spent the entire day troubleshooting via Frontier’s app. The soonest they could get a technician out was Tuesday, 6 days later. Called to speak with rep, but to no avail in getting service sooner. Was told I could push back to later appointment, but I wanted sooner not later. Technician came out this morning. He found the issue to be at Verizon’s hub box, not our home. We lost all services because a contract technician took our “jumper”and placed it in a new install slot. Therefore, taking service from us to set up a new customer.

Please READ, DO NOT GET FRONTIER for Phone Service. They are the worst, it's going on 6 weeks now & my mom still hasn't got her phone service fixed, she's 76 & has NO Phone Service. Cell reception doesn't come in where she lives. Numerous times I'm on the phone with "Customer Service". I explained that my mom is 76 & has no communication. They tell me the same ** about getting someone to come out to repair the phone line. Every appointment they schedule no one ever shows up or even calls. All they say is Sorry & schedule another appointment to have no one show up. 6 weeks of them lying & saying nothing but ** to her & on top of that they actually sent her a bill even though she has had NO Service for over 6 weeks. It makes me sick what they're doing to my mom. THEY DON'T DESERVE Any Stars, but you have to select one to continue. PLEASE DON'T USE FRONTIER FOR PHONE SERVICE, YOU WILL REGRET IT...

After realizing we have been overpaying for internet service, upon calling customer service, offers came left and right. None were satisfactory and as they kept lowering, it pis@@@ me further. Then, they want $50 for me to package their friggin router and take it to UPS. (T-mobile internet, if available, works great and has a 15 day free trial.) Go for it!

Appygeale ** was an amazing associate. I started a chat because a discount on our account was not applied and I wanted to know what happened. I'm not over exaggerating when I say Frontier has definitely improved in their customer service and I was very lucky to have Ms. ** help me. She was SUPER helpful. She answered all the questions I had. She was also very nice and patient with me. Very professional, as well as being down to earth. I have never left a chat or phone call satisfied, I've always had to call back/start another chat in the hopes of getting someone new so they could better help me. Thank you Abbygeale for being awesome at your job!

Made an appointment for absent phone and internet service. Stayed home from work. Technician never showed up. No apologies. They actually claimed that I cancelled appointment which is absurd. No internet for 3 days. Promised me a $55 credit but did not follow through. No shame. Worse than Spectrum!!

Frontier Communications now offers fiber optic networks. I signed up 2 months ago, and everything was fine the 1st month until the competition (Omni Fiber Optics) was laying their conduit and cut Frontiers line. That was April 18th and I am still waiting for Frontier to come out and repair the line. What an absolute joke. I have been on the phone with customer reps every day and they cannot tell me when someone will repair the line. (Ticket # **). Meanwhile I am being billing for no internet service. Reported it to Ohio PUCO but they only handle complaints towards utilities not the internet. Tried contacting via Twitter and no resolution in sight. Going to cancel and get out of this contract before they charge me anymore months of no internet. Good luck if you have a service issue getting resolved with Frontier Communications. More worried about laying conduit and getting the next signed customer than customer service.

Sick of paying a lot money for cable when every channel on Frontier plays the same crap over and over again. I know you people that work there don't give a crap. THE PEOPLE THAT HAVE TO PAY FOR IT DO!!!! Something needs to change or I'm going to cancel. I'm sure you don't care about that either as long as you have other paying customers right. It crap and something needs to change and the stations that are playing some movies we don't get anymore or can't get!!!! IT NEEDS TO CHANGE!!!!

Thank you for your response. Cancellation is complete.

Fiber internet installers made a mess of my yard. Parked and trespassed on my private drive and street. Their ‘easement’ was parallel to my private street on the public road. But they found it more comfortable to camp and make a mess on my road. Dug up, ran over, walked on plantings and grass. Littered cigarette butts, cable ties and fasteners which would have damaged tires. I’m not a customer and never will be with these inept people.

We were out of the country for 4 months. When we came back they wanted $400 to reconnect our internet. They took the payment and they canceled the service date 3 times already. I think I'm going to talk to a lawyer.

Switch and bait experts person on the phone you talk with to upgrade to a better speed sells the service at One price and then blindside you with other hidden fees when it comes to your bill. The bottom line is all they care about is getting their money. They have absolutely no customer loyalty at all, that's what you get when they're only two, maybe three providers in your area. They must know after a few bills cycles people are not happy so they have a mandatory $50 equipment restocking fee when you close your account.

Warning, Frontier Communication is not an Internet service provider you want to sign up with. Connectivity is poor at best, constantly rebooting, slow, poor connection, poor customer service. We ended up having to purchase a device that would automatically reboot the modem. Would call customer service, they would confirm the system reboots several times a day, nothing appears wrong with the line, must be the equipment in the house. Several new modems, same issue. Monthly price went up. That was it, went with Verizon for Internet and phone and haven't had a bit of trouble. Cancelled Frontier Service, Internet and phone, in mid January, had the phone number ported out to Verizon.

I recently signed up for Frontier Internet service, and unfortunately, it has been a highly disappointing experience. From constant outages to abysmally slow speeds, Frontier Internet has been nothing but a headache. Firstly, the reliability of the service has been abysmal. I've lost count of the number of times my internet has gone out, disrupting my work, online streaming, and gaming. It's incredibly frustrating to have to constantly reset my modem and router just to get a stable connection.

I contacted Frontier Communications to subscribe to their Internet 2 Gig Fiber Optics Internet Service. The Frontier Representative gathered all of my information including 2 extremely confidential items; 1) Social Security Number and 2) Credit Card Info. At the end of the call the Frontier Rep asked me to stay on the line while he put me on hold for one more item. Instead of the Frontier Rep coming back on the line he passed me to a Vivint Home Security Rep who tried to sell me a home security package. I didn't call Frontier for home security, I call for internet service. This was a total invasion of my privacy without consent to be solicited. I've tried to contact Frontier by phone but that is virtually impossible. I spoke to a Representative through Frontier's "Chat" service and they promised; 1) They would email me a copy of our Chat Transcript, and 2) They would have a Frontier Customer Service Representative contact me. NEITHER occurred.

I've been a customer for many years. Originally signed up for 200/200 internet, TV with almost every add-on (persuaded by promo deals) and telephone service. After promos expired my bill quickly jumped to almost $300/mo. I called in hopes of lowering my monthly bill and upgrade internet to a speed more suited to modern streaming demands and downgrade my TV service to basic cable channels. Before calling, I contacted Spectrum for a quote for the same services... $150. After spending 40min with a rep at Frontier they came back with 'good news'. May new bill would be $250.

I signed up for their premier internet service and set up an appointment for the installation. No one ever showed up and no communication whatsoever. I had to sit around waiting for hours wondering what was going on. Then I chatted using their useless app only to find out that the appointment was "delayed" and that someone would contact me within 24 hours. That was 48 hours ago and of course no one contacted me. When Monday rolled around I called their useless customer service department after waiting an hour on hold I was told that my appointment was rescheduled to 5 days later. Maybe my expectations are a little too high for these useless individuals but usually when I set an appointment, as a courtesy, I let the other person know about the appointment.

I was trying to cancel my service after I spend around 1 hour with one of the customer services because I want him to explain to me why if I am paying a month in advance, I still have to pay for a monthly service that I will not use because I am canceling my services 3 days before my bill is due. Again, My bill cycle is due the 3/25 and I am canceling the 22. If I am paying in advance why do I have to pay for the month of April if I will not have the service? Another issue I am canceling my service one month prior to my "contract" which I did not know I have because when I first got the services they said without a contract. They are charging me $19.18, I told them that is ok, and I'll pay off the $19.18 dollars but on top of that they are charging me $50 for an equipment restocking fee. I couldn't get in contact by phone. Everything was via chat.

I was a customer for years. The internet service was spotty and slow. During the month there was times when the internet was not working or extremely slow. Final straw for me was when the modem stopped working. I cancelled the service. Dealing with the customer service on the phone was extremely time consuming. Dealing with customer service over their web site was also extremely aggravating as they do not offer any assistance nor do they care. I was informed of a mandatory $50.00 restocking fee for canceling my service and if I didn't drive to a UPS store to return their broken modem the fee would be $100.00.

I have been with Frontier for nearly two years. Never had an issue until now they overcharged me on my bill 163 Plus $82. I was told that I can get the 163 back. Waited two to three business days and it's been longer and they say that they can't pay my $163 back to my account because it does not show up as Detective and their system which is clearly wrong because it is showing on my online banking system. I am morally disgusted and embarrassed to say that they are the far greatest company to use for entertainment source when I have rotten top reviews about how great this company is to use for cable and Wi-Fi. I recommend highly not to use them cuz they will steal your money and if they are reading this I'm going to issue a fraud against you.

When I signed up for Frontier Internet, they promised a $200 Visa gift card, and I have the sales order that says I will receive it. They say that since I get an ACP discount for being on food stamps, I am not eligible, but my sales order says I will get the ACP discount and the gift card. They say that the sales order does not matter.

I have been a customer of Frontier since they took over Verizon accounts. We have never had great service with some rooms in our house having no service. EXCUSES is what we always got. Odd too because we always had great service with Verizon with all rooms good wifi. Over the last 3 years we have had times of no internet sometimes a night and sometimes days. When you call in they give you the story that it is your box and then come back and say, "Oh no. It is national outage in certain areas." We lost service 13th March 2023 and we called when we got home after being gone all day. They told us numerous stories and then finally admitted their problem. Next day called again saying we need internet. Husband works from home. They could not give us any information and I also sent messages through Facebook for documentation purposes (thank goodness).

Frontier Communications is without question, one of the worst companies I have ever had to deal with. The service is terrible. Last summer I had to have techs come to the house at least three times. Currently, the phone isn't working. I decided to end them as my service provider. I called customer service and was on hold longer than 30 minutes, only to be disconnected.

I got Frontier internet installed on a Friday evening and it stopped working on Sunday night, frontier could not provide why service stopped for almost 2 weeks but all neighbors who had it said the same thing, ending up switching to spectrum (an amazing company) frontier told me since my service didn’t work for all of the month I would get a bill of 20 dollars, cool. Two months go by and new bill, finally got a letter from a collections company for 51.66 even though frontier told me not to pay that full price, long story short I paid it so it wouldn’t affect my credit and I highly urge anybody who has them to cut your loses and leave. The customer service team will lie to you and deceive you.

You can never speak to a human being, cust serv number takes you to an automated system. Chatted for over 30 min with someone to change my incorrect phone number on my account and wanting to pay bill electronically through bank but NOT through their autopay. Actually wanted me to give my dr card # and CVV. Seriously?! So I guess paying as I requested could not happen but this guy wasn't reading & retaining. Total waste of my time.

I had their service for years because it was the only provider available. There were consistent outages. I had enough when I received 1 month of texts from them saying they were aware of the outage in my area and would be sending someone out to fix it. I called and asked how long because I'd been waiting a month. They told me that I needed to alert them of the outage even though they were sending messages. I told them I want to cancel and was told that because I was 4 days into the next billing cycle I would be charged for that entire month as well. I called to dispute it and was told someone would get back to me, but they never did and they sent the bill to collections. The bill for two months of service that I didn't receive.

Absolutely useless customer service. I have been trying to get internet set up at my house for weeks and no one can keep an appointment. No customer service rep can give me any answers as to why the technicians keep cancelling or why they don't call me even prior to appointments. Absolutely no help from anyway. Worst company I've ever had to deal with by a long shot. Do not use them if you want to keep your sanity.

I attempted to cancel my 2 landlines, retaining my internet. The rep gave me a reduced cost pkg! That was the LAST time I was happy w/ Frontier. That was on Feb 8, but they logged it for MARCH 8, leaving all on hold, phones still on, generating a new bill! After an hour on hold, a nice rep fixed it, got phones shut down w/in an hour AND SHUT DOWN THE INTERNET TOO! Another hour on hold (actually 1:07, after they called me back at their convenience), tech couldn't fix, scheduled appointment, then claimed it was a neighborhood wide problem, they didn't have to come out. So NOW, refuse to confirm my cancellation in multiple dropped chats. This is approaching criminal fraud, all documented in chat screenshots. Thank God I don't have auto-pay! I'm filing a PUC complaint, & calling my local investigative reporter.

I really can’t understand why this company is still in business?! Extremely incompetent Customer service reps and supervisors! They’ll steal your money from you and make you think that you’re the problem! I didn’t have Internet service for three months straight. I tried to work with them. NO resolve! Yet they took my money every month knowing I didn’t have service. Finally when I got sick and tired of being sick and tired I ended the contract and requested the three months that I didn’t have service back. They agreed. However when they sent me the gift card (claiming they couldn’t put the money back on my credit card, the card came and the paper said three worth of money was back). These Thieves had the nerve to refund 2 months back to frontier with no notification and only sent back one month to me! All in all Frontier is gross.

We are a local business and use the Frontier Internet and Phone service. We also use Internet-based phone services (VOIP). On January 19th 2023, after a storm, our internet became incredibly intermittent and then would cut out altogether for hours at a time. When we did have service, the coverage was so poor our phone calls would drop and clients could not get through. We could not load internet pages. After our I.T. person checked everything internally, we called for tech support. The soonest they could come was February 1st. We were told the tech would come between 1 pm and 8 pm. It seemed late, but we waited. Nobody came and nobody called. I called tech support at 8:30 pm and was told we had been rescheduled to February 22nd.

My wife and I rented an apartment at 8601 Esquire Trail, Fort Worth, TX, 76244 from Oct 2019 until Feb. 6th 2023. We had signed a lease yearly. The last lease was supposed to be from Oct 2022 until Oct 2023. On Jan 25th my wife and I were held at gunpoint outside our apartment building, had items stolen from my truck and my person and then had our other vehicle carjacked. Needless to say we worked with our leasing company to get out of our lease and move. We had been using Frontier Communications as that is the only service available on the property. We had paid for service a month in advance. On Feb 3 I chatted with three different people at Frontier because the chat room kept going down.

Had an appointment scheduled for tech support - no updates - no one showed - then get a text THE NEXT DAY saying someone will be here in a 6 hour window. I’m not available for them at their continence. Show up when you are supposed to OR update the service ticket!!!! Multiple calls to the company and NO ONE had answers! I wish there was a different company I could go to!!! Frontier went bankrupt for a reason!!!!

Had Frontier for over 2 years and service never improved. When we had visitors we had to limit who could be on the internet as it slowed to a snail's pace. If you don't mind buffering then this is your internet. When I closed my account I was charged fees that were never discussed (Cancelation Fee, Restocking Fee,) And talking with Customer service is like talking to a wall, they are not willing to discuss or change their stance. You will pay or they turn it over to collections and that is how they discuss it. Sign up at your own risk.

I have never had a good experience with Frontier, but just like other Frontier users, they are my only source of internet for where I live. If I could give zero stars I would. It took them over a month to finally hook my internet up, then after a month of using it, it went out. I then had to wait three weeks, just for them to reschedule on me. One more week passes, another reschedule. Another week and I finally have someone out there. They "fix" it, I have internet for a while, goes out again. Play the usual waiting/rescheduling game. Someone finally comes out, tells me the last technician did everything wrong (installed wrong modem, didn't strip copper wires, etc.) and this technician "fixed" it. I have internet for a while.

Not sure exactly what happened but the driver came back and did the installation finally. Internet is working and the driver apologized for poor communication. Had to dock a star due to the needless drama.

Our landline wasn't working properly. It would ring once, then nothing. When we called in a service request we were told they couldn't send anyone out for 3+ weeks. This is my husband's business phone and phone number he has had for 45 years. At that point, we went to a new communications company. Our phone number was supposed to be transferred over to the new carrier, and here we are weeks later and nothing has happened. When I called Customer Service at Frontier I was told I would have to call a different number. I called that number, and they referred me back to the first number I called. So, here I am with no one to talk to. The choices they gave me on both numbers were not what I was calling about, and I couldn't get to a live person, no matter what. Worst customer service I have ever experienced.

I have Frontier as an Internet Provider. The service is horrible. The internet is up and down as much as 12 times a day to 24 times a day, currently. In the past, connection would go down and stay down. Then I would call customer service, be on hold for one half to one hour, get a customer service person on the line, be put through paces of rebooting, checking my electrical connections, yada yada, then FINALLY get to the point of send a worker out here, but, 9 days, 11 days, 19 days waiting, three changes of modems later and what do I have? Well, it is not shutting down altogether, it just disconnects, the modem goes from red lights to green lights to finally the blue globe and a couple of minutes later, the internet is back, only go back down a few minutes later. This up and down thing goes on all day long and I guess it is related to peak service hours but I can't really tell any more because it is up and down so often all day long.

I would not recommend this company for internet services. I was scheduled and then rescheduled for an installation 3 separate times. Every time was a no call, no show, after we arrange to be there. The first time I was told we weren't home. We were not only home, but in the yard the entire time. This was the worst customer service experience I have dealt with in my adult life.

I prefer to use the Frontier chat for quick correspondence, however, the agents are rude (repeatedly disconnect the chat) and have asked me for my full social security number numerous times. Today the agent asked for some of my personal details and logged off all of a sudden. This is a red flag! On another note this company was supposed to transfer a previous address account to new one and did not. Months later I found out (after collections agencies called me) I was being charged for 2 accounts at same address. 1 account in collections. Also, I run rental properties and specifically advised the set up agent that I am using these services for rental properties and to block any additional paid features from being purchased. This last summer several months of additional charges in the hundreds on my bill, when I called to get it removed they would not do it. Stay away from this company!

Frontier unduly charged our account, even after we canceled service, moved homes, and turned in our router. Frontier customer representatives admitted as much, notified us that we would not be billed further, and even stated there was a credit to offset the incorrect charge. However, there continued to be charges and then ongoing harassment. We will never use Frontier again and do not recommend using them if you value customer service.

**- Disconnect on 12/19/22 due to move to North Carolina.

After this review, Frontier's customer service experience was better. I am not sure if the review I wrote is relevant to the experience I had after, but if so, it should not take a bad review for Frontier's employees to be giving good customer service. Good customer service should be provided consistently, on every call.

1 GB speed and I am getting 80 GB speed on wireless. Technician came out said they can’t do anything about it since they don’t guarantee wireless speed. Apparently Verizon wants you to walk all around your house connected to a wire. Worst service I have seen. All calls go thru the Philippines and they don’t understand, can’t find your account, ask you to repeat everything 20 times and when it gets too hard for them to understand or the issue is too difficult they hang up on you.

I have been with this internet and phone company for many year only because there is no alternative. The service is horrible. My internet has been acting up since May of 2022. This past week I lost all internet and phone services. I was told the soonest they can get here is December 30. This is a complete month of no service if an emergency arises. I can't even call 911 for help they do not care. They are almost impossible to get a credit from them for not delivering the product we pay for. It is soon time to look into satellite internet.

My internet is super slow 11 mbps and .9 mbps. My 1 hour 45 minute call allowed me to explain 4 different times. Next appointment was 2 weeks away. Scheduled between 8am and noon. No tech showed up...I was not notified that the appointment was not going to occur. I called. Was was told this was peak season and a tech was not assigned yet and that Frontier would call me back in an hour. He would not tell me if a tech would be arriving on this day or not...eventually I learned that I had been rescheduled for 2 weeks later.

Frontier was perhaps the only internet service available in our somewhat rural neighborhood for many years, and because of that, the slow internet speeds were just something we got accustomed to for our family needs. During the pandemic, a hotspot was leased from a cellular carrier in order to provide additional bandwidth for working from home. When news of a new internet service provider being an option in our neighborhood came in early 2022, almost everyone here jumped at the chance to switch. That is when the true colors of Frontier's customer service came to light, as knowing they were losing 25+ customers caused a service disruption to go on for weeks. We literally had no internet service from them for almost two months.

I have been with this cable service since AT&T had it. Over time there is less new Content and the bill keeps getting higher. I’m coming to understand that cable TV is a scam and you can just pick and choose what you want and pay for that. Frontier is a joke.

I was without internet for almost a month before I finally canceled my service (today Nov 7). I called probably 10 times regarding the same issue. I was constantly promised to "expedite" my ticket and that the agent was "going to follow up tomorrow" and no one ever did! No one ever got back to me. No one ever communicated why a technician never showed up for the appointment I had set up. When I called to cancel my service they acted like they didn't even care. I had this internet for over a year and it was worst customer service I ever experienced in my life.

Our service went out due to work being done by Frontier and after an hour and a half on the phone trying to get someone back to correct their mistake the best they can do is send someone out in 4 days. Not acceptable! This is the 3rd time they have messed up the service and not been able to come out for days. I have no recourse and as a company Frontier just doesn't care about customers as long as you pay your bill.

I had Frontier for a year and there were always problems with my bill. They constantly added charges to my bill that weren't part of the contract. When I finally got tired of dealing with them, I decided to end my contract with them and started to try to close my account with them in October. The representative from frontier said she didn't know how to close the account and I had to call back in November because that was when my contract is truly up. In November I was told once again I couldn't close my account even though my contract was truly up.

Cancelled service, was told that would be charge until next billing cycle (which would be another month) even though not using their service and on top of that I will be charged an extra $10 disconnect fee. Total Rip-off!

I live north of Minneapolis and we have two options for internet service, Frontier and a locally-owned company using 5G technology. We chose to go with the 5G service because we wanted to support a small local company and their monthly rate was less than Frontier. We ended our service with them 5 days into our billing cycle. They will not charge a customer a prorate for a small portion of a billing cycle's usage. I have spoken with them multiple times and they will speak to you as chipper as they can be, but they will not accommodate your needs nor will they empathize with you if you're in a financial situation that doesn't allow you to refuse to pay them.

They always make a mistake with my monthly rate. Always took triple my rate and they have to take up with another department to see if is okay to give you your money back and if it's approved you'll your money back in 21 business days (Per mistake. You'll have to do each of them separately.) and if you cancel your Frontier Communications services with them then you have to wait 3 billing cycles (3 to 4 months) and you have to call them and remind them.

I had Frontier internet a little less than 6 weeks. That's all I could take. Gaming was pretty much impossible, connection dropping every 10 minutes or so. I contacted Frontier 3 days after installation due to internet dropping. Was assured there was a line break. This continued for the next month. Internet down, contact Frontier, get an excuse. The final straw was a 5 day outage, over my bi-weekly weekend off. I pay for Playstation Plus, I pay for an online game. No playing. No streaming. For 5 days straight, and a different excuse from everyone I talked.

I hateeee this company. Literally the worst in the world. Directly asked them about programs, incentives, etc. for low income individuals. They tell me there are none. I find out later about the government ACP program, which entitled us to a waived installation fee and money off our bill every month and Frontier is a provider under this gov program. Only 4 days after having his cable installed, my father passed away. We called and immediately cancelled the service since it was for him and we were assured there would be no balance nor charges due and the installation fee would be waive (which we were fighting to have waived since he was eligible for the gov assistance program anyway). I also returned my equipment and they confirmed receipt. Didn’t hear from them after they.

I have had Frontier for many many years and being a loyal customer. Months ago I notice that my internet bill was so high and I called customer service and they said my phone line for the internet has been used for long distance call (calls to New York from California) and billed me more than $800. Thought my 5 year old has been messing with the phone because that would be an only way coz why would someone sane would make phone calls like that. After making million phone calls talking to many many agents, repeating the same story over and over again every time I was told that the phone line will be added and just pay $344 and your account will be current and back to normal. So I was so tired of it and paid it. They were supposed to give me an explanation on it within 72 hours. Of course no one call back.

We switched our internet to Frontier Fiber on July 24th. The Frontier tech said another team would be at the house in 3-4 days to bury the line (which is lying across the front yard). After a week, we checked back with the tech that did the installation and he said the ticket he entered had been deleted so he opened another one. On August 8th, the line was still not buried. Called customer service, they had no record of any ticket for us. I was told one was being created now and another tech would have to come back out to the house to do a site survey before the ticket could be handed over to the 3rd party who would do the burial. I called back later that week and confirmed this had been done and the scheduled date for burial was the 19th. No one came. I called back on the 20th and was told the vendor just got behind and they would be onsite Monday the 22nd. No one came.

After Frontier's fiber optic internet service is out, 2 days and counting, it has taken 2 days for Frontier to put a notice on the phone number you call to say that the service is out and they don't know when it will be fixed. No estimate!!?? Frontier's fiber optic service for the entire state of California is down. No public announcement about when it is expected to be repaired, doing everything we can to repair it, thank you, customers, for being so patient. NOTHING!

We stayed home to wait, both of us, from 8 AM to 12. At 11 AM they sent us a text saying they closed the ticket because we weren't there even though we were. There were actually three of us here and always near the door. After calling them to complain they said they'd send someone later in the day. When I called yet again at 4:45 they said, "No, sorry, the service technicians only work until 5 PM." Just a run around from start to finish. So far, to try to get them to provide what they are taking our money for, I've lost one of my days, my wife's day, and about three hours on the phone. What a joke. I will be looking into other providers tomorrow.