Frontier Communications Reviews

I've had Verizon Fios for many years. Didn't have any problems with my service ever until they took over April 1st. I have spent most of 35 days trying to get all services going correctly. My main DVR box stopped working. When I called several times calls were dropped. It has been nothing but a nightmare in California trying to get a hold of customer service. They don't understand English and all they continued to tell me is that I had connection problems. I kept on telling them that I had not disconnected anything or moved anything around, but they did not understand anything I was saying. I finally asked them after so much frustration to try to make them understand to send me a box. I still don't even know if my box is working or not. I know my connection is good because I connected the box I had in my room. I want to cancel my service with these people. I still haven't received my DVR box but I'm paying for it.

On Monday, April 4th, I noticed my MLB Xtra Innings was not available. On Monday evening, I called Frontier to ask about it. I was on hold for almost an hour for customer service and was told I would have to talk to Tech Support and the lady told me she would connect me. The phone rang several times and no one answered and then it disconnected. I called back the next day and after a 35-minute hold got my problem resolved. On May 2nd, the same thing happened. This time our On Demand and ability to record shows and MLB Xtra Innings were gone. I called that evening and again I was on hold for 45 minutes. Once again, the Customer Service Rep, whose name I could not understand, told me she would connect me with Tech Support. She asked me to be patient as the company was trying to work out the issues.

The customer service is horrible. We have tried to get our service transferred from our old home to our new home for over 3 weeks. We have called every day. Waiting on hold many times over an hour. Each time we call we are told a different story i.e. they didn't service our new area, they canceled our order, we had a scheduled install date... etc. We finally think we got everything resolved and had a date and then they didn't show up. After taking off of work we called again and they said they would send someone out the next day. Again they didn't show up. Now they say we have a scheduled date 3 weeks out. Every time we ask to speak to a manager they put us on hold and never return or hang up.

Run, don't walk away from this company. Didn't have any problems with my service ever until they took over April 1st. I had Disney Family for 5.00 a month and they raised it 10.00. I have spent most of 35 days trying to get all services going correctly. They told me that they would send someone out but I would have to pay. I told them over and over that I had no problems before their takeover. Finally at 30 days they were going to send someone out the next day. I had to be available for 9 hours. No show.

I was paying $144.00 for a phone line and business internet through Verizon, Frontier bought the company and first month bill was $238.00. After being on hold for about 30 minutes, rep tells me he can "help" me out and knock down $30.00 - basically a favor. Also the rep could barely speak English and was definitely out of United States. I hanged up on him, cancelled it and got Time Warner. Also at my house my internet keeps breaking up on me.

When this company took over Verizon Fios Florida accounts in March, it has been nothing but a nightmare for customers. I was promised a $400 Visa gift card from Verizon Fios in December and this transfer of ownership has left me without this benefit and I was told just today that this benefit was "pending" authorization from Frontier, with no other explanation. Also, after numerous phone calls, hours put on hold and international call center runaround, my bill shows $100 more than I expected. Verizon Fios had sent me an email early March saying I had a discrepancy and they were working to issue a credit. 2 weeks later the mess of Frontier taking over my account occurred, and here in May, Frontier is telling me the credit was issued but they could not send me proof because it was done on Verizon's end, and of course, they are no longer taking calls about this account.

I had renewed my Verizon 2-year agreement at the beginning of this year (2016). I was very satisfied with the service of Verizon. April 1st, I received an email that Frontier Communications will be taking over for Verizon. Since that time, I have had nothing but issues with both my TV and Internet service. I keep receiving little messages on my TV and on the Frontier website that they are working the issues. It has been 41 days now and nothing has changed. My internet service keeps dropping out, On-Demand does not work, the search function does not work, I keep getting blank descriptions that come up, the remotes do not work properly.

Like the many other complaints I have had enough of the customer service issues trying to get things fixed. This past weekend when all services to include internet went down I decided that was the final straw. I called and cancelled service. The agent seemed more than happy and provided a confirmation number. Today I receive a bill so I called to sort it out. After holding for an hour the rep tells me I will be billed 2 additional months. When I was forced over to Frontier without notice I was on month to month service with Verizon. Meaning I can cancel anytime with no fees. The rep then tells me that I have a contract so I informed him of my status of month to month. I get put on hold for another 30 minutes then he comes back and says he has to transfer me to another department.

Hours on hold. Multiple dropped calls while waiting on hold. Calls just go to busy signal. Foreigners who don't speak fluent English trying to tell me to disconnect power for 1 minute, 2 minutes, 15 minutes, etc. It's obvious that the only way to get their attention is to file with Texas utility commission. They really blew this one!

I am another victim of the Frontier acquisition of Verizon accounts. I'm currently at 4 days and counting with no Internet, TV, or phone. I call the misnomer that is "customer service" for Frontier daily and haven't been given the same story twice. Calls are no less than 90 minutes long, much of it because the representatives barely speak English and are reading from a script. Of course, a supervisor is never available nor will they return calls. This totally discounts the number of times I call and am disconnected.

Frontier recently took over my account from Verizon. I've been an on time paying customer for the past 1.5 years with Verizon Fios. I paid my first bill with Frontier on time last month for the same amount I had been paying Verizon Fios. I thought great, this isn't going to be as bad as I thought. That is UNTIL I just received my new bill and it was $12.00 more a month. After a few choice words and profanities that my neighbors probably heard. I tried to open my bill to see why it increased. I was unable to view my bill because Frontier stated the email address could not be located. Wait you just sent a bill to this email address.

The worst service experienced ever in my life. Frontier communication has a very poor customer service. You call for any issue and I bet you will transfer at least to 2 -3 other department where you will start from explaining your problem from the beginning every time. Not much to say, just a piece of advice to everyone. Don't take Frontier connection. And for Frontier Communication, please pick up customer call rather than transferring us across your departments.

I have had nothing but trouble since the transfer from Verizon to Frontier. My recorded programs have been deleted. For two weeks I couldn't record. No VOD and thinking that they might try to compensate us for all the trouble that maybe the next bill would have a discount. Oh no, instead I have a charge for some PPV fight that I didn't order for $65 during the time I couldn't even use the service. I call, no one ever picks up the phone. I get on the chat and after an hour of waiting and texting, Nathan tells me he can't help and TO CALL. My bill is for $305 which is $80 more than when I was with Verizon. This service sucks and I am looking for some kind of replacement which is almost impossible where I live in Florida. What is my alternative? God, I am so pissed!!!

I called to find out what has changed with my account. I also wanted to find out when on demand would return. Representative didn't understand anything I said to her in plain English. She couldn't locate my account and therefore making the almost 30 minutes I spent on the phone a waste of my time. I am so very disappointed that I plan to look into other carriers immediately. Booooo Frontier!

First of all, I was very unhappy with the switch from Verizon to Frontier. We never had any trouble with our internet service before the switch. So I called to cancel my services. The first customer rep was very friendly and kind. She saw that I was a long standing customer and wanted to keep me as a customer. So she offered me a free upgrade to my internet at a reduced monthly rate of $54.99. I agreed to keep my services and she made an appointment for a technician to come out and do the upgrade. At that point I was a satisfied customer.

My Business phone line is went down today. Frontier not able to fix for 5 days (out of business for 5 days) (1960's technology was faster). Spoke to 4 people today and no one able to help. After the last agent, my internet was turned off. Called back and was told internet/data was turned off. No explanation. I have never in my life got such a run-around from any company. Seems like every agent I speak to says something else. No one has a clue what they are doing. Last one told me they turned phone lines off for maintenance in my area... says my area was considered a blackout area that it could take up to 5 days before they can get my service back (my house has service in the so called blackout area). Wow. You all need to sell back to Verizon. Never ever lost service with Verizon.

We have been a loyal $192 per mo paying customer to Verizon for several years since they tore our streets up and laid their cable fios system. We switched from Charter after decades with them since they offered no HD. Verizon fios did. We were so happy after enduring all the construction imposed. There had been NOT one glitch in the 3 plus years of service then Verizon incompetently unloaded our account to Frontier who destroyed our happiness yet the new bills keep coming.

Terrible, slow, intermittent internet service. Problem has been going on for couple of weeks, worst in the last 72 hours. Have not contacted Frontier directly as previous complaints (different issues) were totally ignored - thus, a waste of time!

I have been a Verizon customer for 12 years, then the sale to Frontier came along and what a nightmare!! My father recently passed so I have been dealing with these imbeciles trying to switch things into my Moms name, 3 days of over 1.5 hrs only to find understanding the person on the other line is a joke. Just got off the phone and I have to call back on Monday. What a joke!! Guess it's time to go to social media because you cant even talk to a real supervisor. WORST COMPANY EVER!! Going to look for a new company in Long Beach Ca.

We are part of the unfortunate people who were forced to go from Verizon to Frontier. We're in a contract situation and cannot leave without penalty. But, it has been a nightmare from day 1, April 1st, ironically April fool's day. First of all, we lost our email account because of the migration. Second, we were without ANY service (phone, internet, TV) for several days due to the switch. Third, our internet service is slower since the switch. Fourth, the customer service is terrible.

I've been trying to speak with one of their customer service representatives since yesterday. Their phone connection is terrible. You can't hear them. They don't have a clear phone lines to communicate at first with them then to describe the issue second. Service on the PC is not available.

o service for 5+ days now with no scheduled service offered. Called Frontier with a simple VOD issue and while on the phone the caused us to lose internet, tv, and home phone. I have been on the phone for 2-3 plus hours a day trying to get help. They continue to say someone will contact us but they don't. They won't contact us. We are lost as to what to do so we signed up for another provider today.

Let me start by saying that we have been with Verizon for many years. Before Verizon moved into my area with their FIOS service we were using dial-up internet and another TV provider. Previously we had an awful experience using satellite services, both which were unreliable and overly expensive. Verizon was a blessing in our area as we finally had modern internet and TV services on par with other providers. Never had any issues with Verizon aside from the occasional issue with customer service but even then it was resolved and service would be restored.

When Frontier bought AT&T's operations here in Connecticut, the result was absolute mayhem. Service outages, billing mistakes, slow to no service and then to pay for their acquisition - the price for everything began to rise. Everything about dealing with Frontier Communications is infuriating. Long holds for customer service and dull lifeless voices when they do answer. They aren't just a bad provider, after a string of lies, I found it impossible to trust anything they said.

I have been a customer with Fios for over 5 years and did not have any problems until the take over by Frontier (which I was not advised of the takeover). I called Frontier to inquire why networks were not showing in my On Demand features. After one hour on the phone trying to explain to the rep how my name was spelled, I finally asked for a supervisor. I spent another half an hour trying to spell out my address to a supervisor. After almost two hours on the phone nothing was resolved. I was told that I would need to call back another day to resolve my problem. Needless to say the problem persists and I am on the verge of cancelling my TV and internet with Fios. How can a company have so many problems and still exist? If the company is in the process of restructuring, they should have let the customer know and give an estimated date for any problems to be fixed.

Over 30 days without a functioning DVR after Verizon dumped it's FIOS customers on these **. FIOS service has clearly been the best TV and internet provider for years. Now we have a bunch of Yahoos' that have delusions of grandeur and have taken on a huge amount dept to acquire a company they do not have the talent to manage. Our TV service is hit or miss, our internet speeds drop regularly to levels that make the internet almost unusable.

I have had Verizon Fios for two years now. I loved everything about them. I'm very disappointed that my state is included in the buyout by Frontier Communications. I have not had on demand features since the last week of March. I'm being prompted that I can still watch my shows by using the search button which is a complete lie. None of the on demand features work for over a month now. Half of my channels I pay for don't show. It takes a long time just to turn on my TV for a while I started to think all my remotes needed new batteries then I noticed the light on my boxes responding to remote but nothing is happening with my TV then when the TV does turn on it will not load my guide. When my guide finally loads every single channel says "please wait" or "no program available." How am I to choose what to watch if I cannot see what's on.

Complete ridiculousness, breach of customer security, it's just unreal! How have they stayed in business! I can see why the stock is down 23% despite numerous acquisitions. I am at Frontier now because of The Verizon acquisition in Texas. They promised that they spent numerous months preparing for this and it's been a complete nightmare since. I don't have any channels I had before, the media guide doesn't work properly, my account is linked to another guy by the same name as me and my information has been overwritten on his. I have access to his emails, his account, as well as my own. This happened when trying to add my free email address. Since then, I cannot pay my bills, cannot access email or do anything. Support is clueless and just worthless! I'm done here! I cannot believe the number of accounts that must be non-working and completely trashed from this acquisition. What a disaster!

Where do I start? April 1, 2016 (I think) Frontier took over our beloved Verizon Fios. Shame on Verizon BTW. From day one we have had problems, the TV service has been terrible, constant displayed error messages, no on demand, endless rebooting, lost all our programming, gained some of it back, scheduling all messed up, poor signal, great signal, and we are fiber optic. Then the home phone, well, we had over 80 numbers blocked on the Verizon site, being just totally harassed by sales calls, all hours, the system was awesome. Then, almost day one, the calls start again, non-stop. So I go online, see the switchover had taken place, sign up for Frontier and see my number listed as once blocked, but see Frontier on allows 10. Wonderful. It has gotten so bad, we just unplugged the phone. Good clarity, then static, so it wasn't a huge loss anyway.

Worst company ever. I have never had to go through anything worst than this. Do yourself a favor and don't get their service. I have been on the phone for more than 2 hrs and I cannot get anyone to fix my issue!!!

We have called into Frontier several times yesterday and today regarding our BUSINESS phones NOT working. They have hung up on us three times and did not bother to call us back that is after we were on hold for 60 plus minutes each time. Finally, we were informed this morning that they needed to send someone out but they didn't know when they could get out. We also called regarding our internet being out for a week. They don't have any information of us having this service. Called back later this morning, their phone lines are down. Their recording states they are working on the incoming call issue.

Neither to say that we can hardly understand the person that was talking to us.

After 3 days without phone service there is no end in sight. I spoke with 5 reps after hours of hold time on cell phone. They all told different stories on why I had no service. Only one tried to find out why but asked to call me back and never did. I finally decided to cancel service by turning on service with Time Warner for a fifth the price. I have caught this company in so many lies I cannot fathom why they are still in business.

I have been a Verizon customer for years and never had a problem until Frontier bought them. I called them over 20 days ago about my phone line not working. Customer service is extremely rude. They kept on switching me around from one department to the other. Finally they issued a ticket for a tech to come by and well let's say I'm still waiting. I have called them multiple times with the confirmation number and still no tech. It has been over 20 days. I have two 90 year old elderly on the house that depend on that phone for any emergency and communication. I have never in my life felt so angry and frustrated in paying a lot of money for a service that I can't even use. This is the worst company ever and they have no idea on how to treat their customer especially old customers.

My internet recently went out on Frontier. I spent 1-1/2 hour going through the steps with technical support. Then I was told it was a wiring issue and someone would be at my house on 5/3. On 5/3, I called to confirm someone was coming out and was told there was a hold on my service request - no one could tell me why. I called back and was told it was a wiring issue, called back it was a card in the server, called back and it was an area wide problem, called back and was told someone would be at my house, called back and was told no one would come to my house but once they have it fixed they will call me.

Had been attracted about a merchandise saying 19.99$ no contract, no termination fee. It is not like that. I've been charged 49.99$ each month. Well decided to move to another apartment and they didn't have the coverage area over there, so they just canceled the Internet without saying that I will be charge an early termination fee of 100$, which I wasn't supposed to be charged cause I hadn't a contract with them. Called them 2 times and they were saying that I have a contract and that's why I am charged for. Tried to explain them that when I got the internet I didn't get a contract. Nobody knows how to fix this. Don't get fooled of what they are advertising. Is a lie.

My home phone and premium FIOS channels have been out of service for 5 days. After repeated calls to Frontier I was told they were working on the issue and hoped to have it resolved with another 3 days. But they were not sending out a technician to fix the problem. Waited on cell phone numerous times after calls were dropped to get a tech just to put in a service ticket. Have yet to receive an invoice to pay after Verizon pulled out. Dropping Verizon for both my mobile, business and now Frontier for my residential accounts as SOON AS CONTRACT expires!!

New to Frontier. The VERY WORST SERVICE I have ever had and I do mean the very worst ever! They say we get internet but it only comes in during the middle of the night well, but during the day it's almost impossible, hit and miss type thing. They have oversold the area so they can't provide the proper service to every single subscriber because they don't have the power to supply what they say they are providing. You pay full price and get about 10% use of the internet. I'm often the only one home and the only thing connected is my iPhone. Still can't even connect to Twitter, one person home alone. THAT SUCKS. HORRIBLE, HORRIBLE, HORRIBLE. There should be a requirement that before you have to pay the bill, the service is actually provided. DO NOT USE THESE PEOPLE. They don't care. They suck. THEY PROVIDE YOU WITH NOTHING for $30/mo.

Cable and Internet went down on April 1st and they could not restore my service till May 2nd. I called them to get credit for the month and they refused to give me credit. Ended up cancelling and they still keep billing me and that I owe them money. Very bad business practices. They need to not charge customers while their services were down.

I have experienced and continue with problems with my internet, TV and now landline. I can't make calls for help with a busted water heater because if I have to choose press 1 or 2 or wait on the line. The phone either hangs up or tells me "Call cannot be completed. Please try your call again". I am really tired of all the nonsense of paying for service I am not getting. I tell them, "I want a United States representative" and the lady hung up on me. I do hope they are thinking of compensating their customers for all the BS we have to go through for them to get their act together. I can't even get into my account online to pay.

We are victims of the sale of Verizon FIOS to Frontier. Our transition seemed to go smoothly until I realized that our TV services were a mess. They are still, months into the "seamless" (ha ha) transition trying to get their on demand services in order. It is a mess. Then our landline started dropping calls like a bad cell phone. I decided I would increase our internet speed and get a streaming service, cancel the TV and I wanted to discuss the outrageous price of the landline, which we hardly use but I used to be told by Verizon it was less expensive to keep it as part of the bundle than not.

Since the switch from Verizon to Frontier there has been nothing but problems. I have no internet and have always paid my bills on time! There has been no customer service, no show for my repair appointments and no resolution to my problems. Hours wasted trying to give this company a chance. Taken to social media and newspaper to get their attention and still nothing. I'm switching companies. I'm sure the cancellation process will be as joyful as trying to resolve my service issue! Thanks for caring about the consumer! When is the government going to get involved for unfair business practices?

Ever since the switch from Verizon to Frontier I've had nothing but problems. I wasn't getting the same channels I had with Verizon and spent countless hours on the phone only to be disconnected and bumped back to the bottom of the queue. I've had to take hours off of work to meet with a technician at my house only to have to same problem a couple hours after he left. I don't feel I'm receiving the quality of service that I signed up for while with Verizon but Frontier won't let me cancel without being charged the early termination fees... Poor business practice!

Recently my parents and everyone in California were impacted by the change in home phone and internet service from Verizon to Frontier. I am filing this complaint on behalf of my parents who are seniors. My parents have had several phone outages since the transition began. The latest occurrence being today. I call Frontier on behalf of my parents and I was informed that they would not be able to get someone out to service the line until Monday, May 9, 2016, which is totally unacceptable. At this point based on my parents' experience I would rate Frontier with a F-, for extremely poor customer service.

For the last month, the internet service has been intermittent or down altogether for at least half the day. We are a small business. We rely on the internet to function. I'm on the phone to tech support at least three days a week for an hour or more -- sometimes several time in one day. We go through the same troubleshooting script each time: "Is your computer plugged in, turned on? Reset the modem, restart your computer." A test of the system from their end confirms that there is no problem with our equipment.

I am one of the unfortunate Verizon customers whose home internet account got transferred to Frontier. Like other reviewers I've found Frontier's customer service horrible -- long wait times (45 minutes and counting ...), customer service reps hard to understand, and not helpful. I ended my Verizon account right before the switch to Frontier, and two months later I have new charges that Frontier is trying to collect, on the account that's supposed to be closed. Verizon is no longer servicing the account, and Frontier has no account history before the switch-over, so neither Verizon or Frontier is able to explain or dismiss the faulty charge. I'm just stuck in the middle with no recourse but to pay more, pay more, pay more for mysterious charges... which I am used to by now.

I have called several times to get the phone line fixed. It has been 2 weeks. I have been on hold for 25 minutes trying to talk to a supervisor. This was a bad idea to go thru Frontier. Bad service!!!

On Tuesday, April 26, 2016, I got up to work at 4:13 AM. I discovered that I had no phone, internet or TV service, but I'd had it all the night before. I called tech support. We went through the hour of troubleshooting, to be told they don't know what's wrong. I was told the soonest a tech could come out was Friday April 29 between 8 and 12. Ok. Although, I feel Verizon would have never made me wait that long for repair, but just please send someone. No one came. When I called to ask why no one showed up, they told me there was no record of my call and my ticket number they gave me didn't exist. Now I'm required to do the whole troubleshooting thing again for at least an hour. Fine, maybe they can fix my problem. Nope. Still don't know what's wrong.

Still waiting for the technician who was supposed to be here Saturday to fix our issue. Customers are posting online that they think we are out of business due to our downed phone line. They apparently sent a technician here Saturday, 4/30 but I was never called or notified. The technician said everything was working, but I was in my shop, and the phone never worked. One representative told me yesterday that he checked the working line on accident... They then told me they had to set up a new ticket and I had to go back to the end of the line since Frontier screwed that up.

Ever since Verizon transfer the internet to Frontier internet service has been slow to no internet at all. Call on Sunday May 1st reference the internet service, spend 1 hour and 35 minutes, just to have wait for a service technicians to come to my home to check out the problem. After waiting now 2 days. And still no service technicians showed up. Frontier service department wanted to schedule another appointment between 7 to 6 pm on Wednesday May 4. That would be 3 days waiting for some technician to may or may. Trouble consumer service. But they are making millions of their consumers. TOTALLY UNHAPPY.

I called in to setup service on a house I was renting and would be starting a lease about a week later. I gave all my information, agreed upon a plan and then setup a date for installation. A few days before that install I called to confirm since I hadn't gotten a call to setup the install officially. In an hour and 45 minute marathon phone call with Tom (**) I found that my first call established only a skeleton account and no account was officially established. I also learned that I would not be able to get an install date for another 23 days. I can't live in a home without internet or cable for three weeks so I cancelled the entire thing and two hours of my life is wasted. The whole experience was unpleasant and I can't believe this company is in business. Customers shouldn't be treated this way.

I originally had a problem with my internet going down on the 17th of April and the best they could do is come out on the 23rd. I have business FIOS and needed to be online for my customers. But talking to customer service in the Philippines was a lost cause. Yet I did get a call on the 22nd and with a flip of a switch I was up and running. They check the speed and it was slow, so they created another ticket for the 1st of May and actually someone showed up. All went well until I notice the first line of my phone was down and again I called and another ticket was made. But the gal told me my answering machine was working, but really it wasn't and I have lost customers due to them thinking I died or something.

I own a small business and like everyone else discovered I now had Frontier instead of Verizon. On Friday April 29th our internet at my business went out. Called Frontier and like everyone else was put on hold, switched to different departments who could barely speak English, and no one could help. Spoke to a "supervisor", and he asked me to be "patient" as things will get better. Better!!! This company is a complete joke and even if they can get things working I would never stay with them. (Which I doubt). I am bailing and going to Time Warner, which is cheaper by the way. Get out if you can!!!

When I called to discontinue my phone due to nuisance calls, they left local calling on, and never disconnected. When I called back to cancel the very slow internet, they told me I was not authorized on the account, after my husband spent a half hour on the line with them telling them to cancel the phone and authorize me on the account. As of now, nothing has been cancelled, and they won't do anything without my husband authorizing it... again.

I canceled one of our business lines due to we no longer need service on April 8th, 2016. I contacted their business center to see why I was received a bill for services for 4/19/16-5/18/16. Clearly after services were disconnected. I finally received a response from them 7 days later stating the following: "I do show that your account was disconnected on 04/08/16. There is usually a 90 day period where bill sending continues and usually there is a refunded credit that comes back to the customers for them paying the one month in advance from the beginning of time with the Telephone company. Thank you." "I Can Help You!" - This is a joke. Needless to say, that Frontier Communication is a joke and doesn't know how to handle their customers. My advice is if you can get out of your contract do so.

I had Fios with Verizon and never have issue. Since Frontier take over I have no internet for almost a week. I keep calling tech support they just keep telling me "Turn off router and turn it back on" and I did too many time and it did not fix the issue. I found out that my neighbor internet was down for several weeks. Their tech support had no experience at all. I try to contact customer service to disconnect the service but I never get them on hold. I had been wait for several hours and didn't get any luck. I would not recommend anyone to have the service with Frontier.

I understand the high volume of calls Frontier must be getting from taking on all the previous Verizon customers. However, let me explain to you my story. I placed an order for internet service on April 6th to my place of residence. I was told a technician will be at my house on April 18th. Already shocked on how long of a wait that is. The customer service agent explained the situation with millions of Verizon customers switching over... So I was patient... Fast forward to April 18th. I took the entire day off work just to be home for the technician. NO SHOW.

I decided to cancel my Frontier service after being dumped by Verizon. Too many things were not working as they should. The Frontier representative mentioned that I would have to pay a cancellation fee. It was my understanding with Verizon that my contract with them was month to month. I always ask before making any changes if I will be put into one of those cancellation fees situations. I cancelled with Frontier anyways, and asked for a bill and a copy of the contract. The representative said they don't have the contract and that they will not send it to me. Should I pay to avoid the hassle?

I'm a Verizon customer who was bought out by Frontier. I'll just be straightforward and say this is a hideous company!! Bad customer service. They transfer you from one dept to another. No one knows how to resolve your issue. For 3 wks we tried connecting our internet 'cause it had been shut off. Gave us different excuses. Frontier told us they showed a $54 credit from Verizon. They said once we connect our internet they would credit us. Really?! Well you guys aren't doing your job. We decided to cancel service with them and go with another company. We call Frontier back to request the cancel. Well now they tell us they show no record of the credit. Never had I experienced such. I wouldn't recommend this company to my own enemy. Oh! And hold time on phone about 2hrs!!! OMG. Glad we're out of this mess. PLEASE go with another company if you have the option. Good luck!

Internet was not working for 6 days. Called and was told technician was working on it and that account would be credited. Bill came without credit. Called back and ask when and how much credit. Maria kept placing me on hold and saying she is checking. After 1 hour and 10 mins and no info I asked to speak with supervisor. She ignored my request several times. Finally she said she can give me 10$... For almost a week without Internet or cable, monthly bill being 125 dollars, a 10$ credit is not even close especially for being on the phone for almost 1 hour and 15 min. I asked to speak with supervisor again and she threw me on hold. After 1 hour and 40 min and no supervisor, I hung up. Filed a complaint with BBB. Will be cancelling service soon.

My April bill shows 2 "FIOS Bundle Change" charges totalling $15. After 20 minutes on hold the Frontier rep told me "No one at FIOS is picking up" so she can't determine why the charges are there. She promised I'd be credited on next month's bill if the charges shouldn't be there (in the meantime they want the full amount). Meanwhile the on-screen guide doesn't have any info and the DVR won't record. I'm being charged more but getting less. Time to change providers.

My wife called to disconnect her deceased mother’s phone, but Frontier disconnected our phone AND internet instead. I called to get our phone and internet turned back on, only to talk to some VERY RUDE man on the other end. He told me to call back tomorrow so I could pay the reconnect fee. I've already submitted a complaint with BBB and perhaps will write an article in our local newspaper, then seek a lawyer.

Today is May 2nd. I submitted a trouble ticket for a new cable box on April 24th. Frontier was suppose to be here 3 different days already and nothing/no one. I was called & told for sure someone would be here today with a new cable box after I've waited a week. Still no cable tv. I'm shopping for another carrier tomorrow. I'm tired of paying for service I don't have. With all the negative complaints on this company, their license should be taken away & not allowed to sell services they cannot provide. Don't bother calling customer service either. They keep you on hold so long then when you speak to someone the person barely speaks English.

On 4/30/16 internet was not loading certain pages. I attributed this issue to my laptop or antivirus software. Again, on 5/1/16, different internet pages were not loading, some were loading that had not the night before. I once again attributed the issue to my laptop. On the morning of 5/2/16 I went to pay my rent online and I could not get to their website from my ipad or my laptop. I did not have time to call Frontier Communications before I had to drop my daughter off at school and hurry to school myself.

After hearing all the horror stories regarding the transfer of Verizon FIOS service to Frontier Communications, I've found out for myself that it's all true. As I'm typing this review I am currently on hold going on an hour and a half with their second customer service representative after getting inadvertently transferred from the first. I called them after receiving a bill for a full month of service of $221.00. I explained that since I have only received about half of the services that I am paying for, that I will only be paying them for half of this bill. They offered me a credit on next month's bill of $85.00, but I told them that I will not pay them for a service I have not received.

I had been a customer with Verizon Fios for nearly a year when they sold out to Frontier. Now that they are Frontier, my Internet is slower, and some websites inexplicably do not work. I know it sounds crazy, but I'm still getting a consistent 25 MB/second. With that said, some websites simply refuse to load. It's not a firewall setting on my computer, it never happened in the Fios days, and many websites work perfectly fine. For example, I can pay off my student loans with ease, but the website through which I pay my mortgage doesn't load. I can't explain it and the morons at Frontier customer service heard my problem, put me on hold for 1 hour to fix it, and when they came back on the line, they had no solution. These people are incompetent criminals and Verizon Fios deserves a lawsuit. This is the most unethical business sale/acquisition that I have ever had the misfortune of being stuck with.

Ever since Frontier took over from Verizon it has been a horrible experience. We received a bill that was more than double what we normally pay. Our monthly payment went from $140 to $290 overnight! When I called them it took over 30 minutes to reach someone and then she couldn't explain the reason of the jump. I ask to speak to a supervisor and I was on hold for another 30 minutes until I hung up. Frontier can't explain why this is the case, but they want me to call back in 2 weeks. I sent out 2 emails to the company addressing my issue with the bill and still haven't heard anything back. Today, I canceled my service and still no one can explain why my bill jumped up so high.

Called the customer service few times and it was routed to their call centers overseas. I wanted to cancel a certain service before it gets charged. They said they cannot pull up my Verizon account and they are waiting for the data to be transferred from Verizon. Called several times and alerted that I still don't have my bill from Frontier. The wait on line is forever. Hung up every time. Called again. Last call got me someone in Texas and he said I should see a bill. It came today but it had services I kept asking to be cancelled and what looks like a late fee is showing on this bill. Another call I am on hold for now for 31.3 minutes. Verizon threw us under the bus to a company that does not give a hoot. Frontier, shame on you both.

Frontier "accidentally" canceled all of my company's services today. (I don't owe them any money.) I've spent over 5 hours on the phone with them today and they say they don't know how to turn the services back on. But "we're sorry for any inconvenience". Two phone lines, Internet and television. All shut off. The worst part is how rude their customer service is. And please learn from me... Don't ask for a supervisor! I've done that 3 times today and been hung up on each time. One even told me "we're not allowed to do that". We are a pediatric practice. We have no phones or Internet simply because Frontier doesn't know how to fix the problem they created.

I can't tell you how much I wish Frontier never took over FIOS service from Verizon. It's been going on two days now. Frontier disabled our Quantum Fios during the transition, where you can record 6 shows at one time. No one seems to be able to help. I keep getting bounced back and forth between customer support, and tech support. Even as I'm writing this review, I am in chat with customer support. They said I need to go to tech support, which I was JUST AT... and was told I needed to go to customer support. Back in a queue of 100+ people waiting for "support." No one knows what they're doing. I'm actually considering going to Time Warner Cable. Verizon was wonderful. No problems with service for years. And now Frontier takes over, and it all goes downhill. Shame.

I've concluded that Frontier Communications must shut their doors and Verizon needs to be accountable as well. I was a new customer to Verizon DSL and was transferred to Frontier. We had received our DSL modem and was waiting for the service to be activated. A technician never arrived after we waited an entire day from 8am-5pm. We had to contact them to ask them what happened. They told us it has been activated. When we tested everything they finally realized they went to the wrong address - a unit one above us. I don't even know if they were just making it up as they were going.

We too are victims of the recent buyout of Verizon. So this is what we all get for years of being Verizon customers. Our Internet is down and our landline was down all day yesterday. Their customer service people are clueless and couldn't comprehend what I meant by telling them I had a wireless adapter. The calls kept dropping and they lie. They insist they are in Texas but I don't believe it. We have all been scammed by Verizon. I am cancelling my account with them but after reading some of these complaints it looks like we have a battle on our hands. Next call is to the FCC.

Their landline is not working. Caller receives "number not taking calls". NO HELP FROM CUSTOMER SERVICE. I am transferred, held on hold up to 90 minutes, even the CHAT line holds me then disconnects. My mother is elderly and my daily calls cannot be made. This is a disaster. They need to be put out of business immediately. I have switched companies, refused their demand for a $300 cancellation fee, but this does not help with land calls. This is urgent and I cannot get any help.

All I have heard or seen is problems, problems and more problems. Verizon was great. I got out when I received my first bill. It was double and I had paid every month... got with Bright House... oh happy day!

4/19, 4/20, 4/27, 4/29, 5/2 all phone calls with at least a 20 minute wait. On 4/27 I hung up after waiting 35 minutes. Have been told once it was a programming problem and would be resolved in the office, then told that a serviceperson would be out. (No show no call.) On hold again today then disconnected so I have to go thru it again. I still have no home phone, have been billed $20.00 more than my contract called for, and was told that there would be an adjustment for the lack of phone service but she was unable to tell me what adjustment would be made. Extremely poor service.

Cancelled service with Verizon Fios on 4/5/16. I paid all the early termination fees and prorated bill amounts. Frontier sends a bill of 84.56 saying it is "a prorated bill" of charges for a partial month form 4/7/16 - 4/12/16. How can you charge me for a bill or partial bill AFTER my service was disconnected???

Frontier crossed over from Verizon on April 1st. Since then we had to go 1 week without cable and without a dial tone for 3 days. I contacted them as was told I was going to be granted a $31 credit for the outage and then called back there was no record of this. I was told that these have to be approved by a supervisor and that after approval it takes time to reflect on your bill. I was also told that we could discontinue our account by a service representative previously and now they are telling me we can't just terminate it free of charge and we will be subject to whatever termination fees Verizon would have. This service and transition has been a downright disaster – customer service is really dead.

My bills have been nearly triple what I was quoted when I signed up. I was told there would be no charge for internet if I signed up for phone line, and that the phone lines would be 29.98 for the first (including internet) and roughly $28.00 for each additional line. I signed up for 2 business lines and the supposedly free internet, expecting my bill would land in the 60-65/month range. First, they were terrible about coming to get me hooked up. Days after we were open I was still calling to get someone to get us going, and spent hours on hold and going in endless circles with their reps. (No fault to the reps – it is their ridiculous policies that put the reps in bad places.) The guy who finally came was wonderful, and when we called for tech help later and were stuck in endless circles again, I finally called him directly and he had us fixed in no time.

On April 29, 2016 Verizon debited my credit card for 73.12 for the month of April. They always bill one month in advance. At the time I was surprised as Frontier was scheduled to take over on April 1, 2016. The notice I got from Verizon said that I was past due for my March 25, 2016 due date. Normally they just automatically debited my credit card but for some reason this was not done and a notice was emailed to me. I kept the email. I received a bill from Frontier with a billing date of 4/1/16 in the amount of 72.49 for the month of April. I called and talked with a gentleman who was new and told me to use chat.

I was with Verizon for many years. I moved in January and discontinued my services as the area I was moving to did not have Verizon. In February I received my final bill which showed a credit of $128.08. The beginning of March I started calling to have the refund mailed to me. Then I was advised by Verizon I had to contact Frontier for my refund. Well 100 calls later I still do not have a refund. Verizon and Frontier just point at each other claiming the other owed me a refund. What can I do.

I was recently FORCED to have my former Verizon Fios transition to Frontier Communications. This has been the absolute WORST scenario that could happen. I have called multiple times to complain about speeds of 15/10 when I am paying for 75/75. I have called about services that I am paying for but unable to access. Each time I call, I am placed on hold for at minimum 25 - 45 minutes before speaking to a human, they tell me they have to transfer me to another department only to be placed on an infinite hold again with no resolution. I actually had a rep tell me that I would have to talk to customer service instead of technical support, which he was part of.

I have had the worst experience with Frontier Communications. The bottom line is don't waste your time with this company unless you like bad customer service and not having cable but still having to pay for it.

I am dumbfounded that a company like Verizon would sell their business to someone as HORRIBLE as Frontier Communications. I LOVED Verizon Fios. The wireless was lightening fast. The TV service was a little overpriced, but not too bad... it was worth it for what we got in terms of product and availability. Since Frontier has taken over we have lost a lot of On Demand options, the internet is SLOWER THAN MOLASSES, and the DVR boxes are all screwy. We often get very pixilated viewing and recordings. And to top it all off... my bill went up almost $30!! Thank god I am not in a contract and am moving end of month. I will NOT be using them ever again. They are absolutely HORRIBLE. STAY AWAY FROM FRONTIER at all costs!!! Sooo disappointed in Verizon. SOOO.

I too am a VICTIM of the HORRIBLE transition from Verizon to Frontier for FIOS Internet and Phone services!! Ever since the sellout by VZ, my two phone lines are now cross connected. My home line rings to the business phone and business to my home line, and no one at Frontier cares as I've had my ticket open for over a month! I have called and escalated and have been told countless times by supposed managers that it is being worked on - not even good lip service at this point! I'm BEYOND frustrated! I never thought I'd seriously consider Time Warner, but they are looking better every day! If this isn't fixed by next week I'm done! WE NEED MORE AND BETTER SERVICE CHOICES!!!

Frontier recently took over the Verizon services in my area. From day one, my internet speed dropped (and it was only 6mbps to begin with). When calling customer service, the answer I got was "Please wait until the changeover is complete, and things will speed back up". So I waited a couple days, and nothing improved. When I called a second time (4 days later), I was calling for 2 reasons. First to find out what's going on with the switch over, and second to find out about upgrading service to a faster connection. After waiting on hold for 15 min, the woman came on the phone, and said "Thank you for calling Frontier. My computer is updating so I am not able to pull up any account information, but can I answer any basic questions today?" Since I was calling about upgrading service, she was unable to look up if there was faster service available in my area.

If you were a Verizon client please check your bill. They are overcharging your bill and they can not explained how or why, instead they try to confuse you with the list of discounts in your bill. Also since the transition is happening I am not able to access to any of the movies I purchased on my library. The internet is very slow or gets disconnected every two minutes. If you try to contact customer service, be ready to call several times since they will hang up on you or they will keep transferring you from one person to another. Finally when you get a supervisor on the line you already spend two hours of your day. None of the issues are resolve and they are asking for us to be patient. In the meantime no internet or movies but keep paying for the services.

Poor customer service. Tried to discontinue a certain program. Their response "Just wait till next month, will have better packages." They didn't disconnect me. They're also trying to say I am in contract with them for a year because they bought out Verizon FiOS. I have been out of contract with Verizon for over 3 yrs. My friend who was also out of contract was told the same thing. They will not allow me to pick my own pin. They don't solve any problems. It's just run around or they say things but never solve nothing.

First I was not aware of the Verizon switching to Frontier in my area. I've been patient but annoyed with the transition, I understand things may happen during the transition period that only time can fix. I've contacted Frontier several times about service problems and billing but they have not been able to locate my account in their system. I was ensured that the charges will be waived. I've contacted Verizon and was told they can no longer see any information on my account. Today I received a bill for 2 months worth of charges and have been trying to call Frontier but the calls keep getting disconnected. After the second "disconnect" I asked if they can call me back because we seem to keep getting disconnected. Needless to say that didn't happen and the call was again disconnected without being able to discuss or even resolve the issues.

We were recently forced to transition from Verizon (they were great!) to Frontier Communications. I had scheduled service last weekend, and they no-showed without a courtesy call. I rescheduled this weekend, and they no-showed AGAIN (and, again, without a courtesy call). I've been forced to call them - 10 times over the last week (which is no easy task), and of course had to plan our days around the scheduled service. The service is absolutely horrendous. DirecTV here we come!!

I created an account on the Frontier site today. It did me no good at all. Could not get through to live chat and everything else is closed for the day. I lost all my saved programs when the switch took place. I am unable to find the search function to create future recordings. There is no automated home service as there was on Verizon to resolve my problems. I have more buffering time when streaming than before. There are frequent blips (interruptions) of a second or more during broadcast and recorded programs. I would like to know who, if anyone, is providing better service than Frontier.

I am one of the customers that is in the middle of the Verizon/Frontier Communication changeover. When I renewed last year with Verizon they offered 1 year free HBO as a promotion. I was notified on my last Verizon bill that the promotion was expiring, so I called to cancel and got Frontier. The person I spoke with after being on hold on and off for over an hour said it was cancelled and gave me a verification number. I just received my bill - there was an charge for HBO. I called once again and was on hold off and on for over an hour to only be told that if I cancelled HBO I would be billed an $80.00 cancellation fee.

Since April 1 our On Demand has not functioned. I have reported it several times. Frontier doesn't care. Their stock response is "We are aware of it and working on it." Well, it has been 30 days and nothing is resolved yet I am expected to pay their bill. Looking to go to another provider. Shame on Verizon for dumping their customers on a provider that cannot deliver the service. Shame on Frontier for not being prepared to deliver the service.

Called and talked to Frontier 7 time now and even used live chat and all they give you is "We are looking into your problem." I have decided to dump them and use another provider and have talked to a lawyer about suing them cause they aren't worth a penny.

Like so many others on this board, I am a victim of the sale from Verizon to Frontier. We've experienced periods/days without internet or phone service, and continue to have issues with our set-top boxes - pixelating stations, constant reboots, and at one point the boxes not turning on for more than a day. Customer service wait times are sometimes close to 45 minutes with no resolve. Once you miraculously get someone from customer service on the phone, they basically put you on hold only to tell you they can't help and they will have to send a tech to your house to figure it out. Twice now that has happened and we've never once seen a tech or received a call to let us know the status. If I wasn't paying a premium price for all these services, I would accept the notion that you get what you pay for... However, I pay way too much money to accept this. I'll be changing providers this week.

Recently, my internet connection is disconnecting frequently. So I called Frontier Communications who is new service provider. I called Frontier to report the problem. I called them several times on friday. We collectively did some debugging however, they were not able to resolve the issue. They told me the best they could do is May 5th 2016. I explained them that I work from home then one of the supervisor told me that they will try to dispatch someone over the weekend. Just to found out later it was a lie because I called them on Saturday to find out of if they are sending someone. And one of the managerial personnel told me they do not dispatch anyone in weekends. I ask them about the alternative, NO ANSWERS. I ask them how will I work from Monday through thursday, NO ANSWERS.

Verizon Fios shall dearly be missed. Frontier Communications provider has since been forced upon us. Frontier Customer Support, although based within Connecticut, lacks professionalism as the company has outsourced many crucial positions. Calls placed to their posted number 1.800.921.8101 shall be routed to the Philippines. Refrain from calling this number as the representatives contain zero knowledge of the services in that they (are required to) provide. They rather direct the call to a number in that results within either long wait times, disconnects, or merely recorded message: "The department you have reached is now closed." Within the workforce, thoughts were normal business hours equated to 8:00 a.m. - 5:00 p.m. This department is closed within the hour of 11:05 a.m. Friday??? Really?

Recently, my internet connection speed went down to 2 Mbps which should have been 75 Mbps. Then I figured Verizon sold FiOS in my area to Frontier Communication. I called Frontier to report the problem. They did something and fixed the internet speed issue. Great! I am a happy customer. A few hours later I discovered my phone line is dead. I called them again. They did a lot of debugging. They scheduled a repair at my home 10 days out. On the day of repair, I took off from work and stayed at home. But no one showed up. I called Frontier - now they say the problem is not at my house but elsewhere - so they are working on it. Why did not they call me and let me know about it?

I have had Verizon FIOS service for several years. Absolutely the best cable service I have ever had. What a shock to go from Verizon to these MORONS at Frontier. I paid my first Frontier bill just a few days ago. Unfortunately, today my set top box quit working. I called Frontier customer service--got a very nice lady in the Philippines. She tried to send me a new box, but evidently when my account transferred from Verizon, it somehow got set up wrong in Frontier's system, and the system won't allow them to ship me a new box.

We have been down for 3 days now, no internet, no phone (IP Phones), and every time we take to support, they tell us the last person was wrong. It appears from all of the communications that Frontier did not handle static IP FIOS customers correctly by setting up correct profiles. We have been told for days that the issue has been escalated, only to find out on our next call that it was never escalated. Their staff seems to be overwhelmed to the point that they no longer care about the customer issues or are just so burned out that they lost any capability to emphasize with the problems caused. Everyone time I talk to support, they tell me that the previous person told me the wrong information. It is insane that we have been down for 3 days with no resolution in sight, and no caring on the part of Frontier and their support staff as they recite robot.

So far, the only issue I've had with Frontier is that Caller ID doesn't work. Billing, TV, and Internet have worked since April 1. They still haven't fixed it, but at least I didn't wait on hold to talk to someone.

As with many I have had phone issues since the change to Frontier from Verizon. Phones went dead two weeks ago and have had nothing but problems since then getting them restored. Made the mistake of opening a service tag with Frontier and when I switched to Time Warner it has been a nightmare trying to port over the phone service. My advice is if you have problems and want to change carriers. DO NOT OPEN A SERVICE TICKET with Frontier. Just make the change as you stand and let your new carrier port over the phone numbers.

With the switch from Verizon to Frontier Communication on April 1, my FIOS internet, cable, and phone service has been unreliable. I could not link my old Verizon account to my new Frontier account until April 10. I paid my Verizon bill early and after calling Frontier's customer service, I was told to call back after April 12 if I still couldn't link my account. My internet speed was about half what it should be and I had lost all the TV shows and all but three of the movies I had bought on demand.

Very poor customer service and very inaccurate billing system, extremely long hold times. Constant switching of agents, inability to answer questions about the service, prolong time to address complaints about lack of internet connection and poor phone service. Charges on the bill which were unfounded.

Ever since Frontier took over Verizon FIOS all I have had is problems. I have been trying for three weeks to fix the problems. The first time I called I was told the problem would be fixed in three days. The next time I called, which was two week later, I had a lady who took down my number, just in case we were disconnected, who said she would help resolve my problem of not being able to access my on demand movies that I had purchased. She told me not to hang up and then hung up on me. She never called back. Today, I called back to complain that I still cannot access my movies and that I am being charged for HBO when I had told them two months ago to cancel my HBO. I SPENT THE NEXT THREE HOURS on the phone. The first 90 minutes was spent disconnecting and reconnecting my boxes to see if that would resolve the problem.

I NEVER write complaints but I have just had it with these companies that use answering services in India with people that you CANNOT UNDERSTAND! My DISH account was bundled with Frontier. I cancelled DISH. I was on the phone for 2 1/2 hours two days ago trying to explain that I had cancelled DISH and should not have an 'upgrade' fee of $49.99. I didn't upgrade, I cancelled. After being told to call DISH, DISH telling me to call Frontier... back and forth, I finally got someone who credited my account plus another charge that was not supposed to be on the bill. I then paid the bill in full. I checked my account today and they have given me a new bill with $23 due!

DO not think you are getting a good deal. Customer service call waits are 45-55 minutes then you get transferred and have to wait again. You talk to a different rep every time and no one knows what the other is saying. It took 3 calls to get the service set up then they called my house ** phone when the address was at my lake house. I gave them cell numbers and they knew I would not be at my home because I was waiting for service up north. After 55 minutes on hold they told me I had the wrong dept. DONE. Will find another provider.

Back when I Verizon Fios was a thing, I tried offsetting the increasing monthly rate by lowering my service plan. When that wasn't enough I had to return 1 of 3 receivers boxes. The last 4 months have shown charges for 3 receivers on my bill. Verizon acknowledged the mistake and had to credit the amount of 1 box each of the first 3 months. They also assured me that the following bill would have the correct billing information. 4th month in and Frontier is now the service provider trying to charge me for a 3rd box I haven't had since the middle of January. Last month a Frontier representative had to adjust my bill to the right amount after once again promising to have this issue resolved. NOPE!

The worst company I have ever had dealings with for internet, phone, etc. Over the past 48 hours I have spent about 5 hours on the phone with them. First I talked to them about the bill they sent me which more than doubled what Verizon was charging me. Then coincidentally my Internet went out the next day. I talked to several people and nobody could come up for a fix to my problem. It seems that there is little communication between employees in this company and very few can really help you with your problems. I have now switched carriers for my internet and am thinking of dumping Verizon for my cell phones.

I am one of the millions totally dissatisfied and disgusted with this change from Verizon to Frontier. What a joke. Internet speed slower and not what I am paying for. Fios TV reception consistently pixelates on different channels and at different times of the day or night. Now, some of the phone app logins for wireless do not recognize Frontier. This morning while watching ESPN, it suddenly quit and said I had to log back in with provider login. Problem is the app does not open up for login with Frontier. All other major providers will open for a login but not Frontier. The same thing happens with CNN on the phone. They don't even list Frontier. Not worth calling them because you can't understand them and any emails you get from them are just scripted responses saying they are working on it. Without a doubt one of the worst companies I have ever done business with.

This "company" is the worst. How are your customers expected to pay their bills for services we are not receiving? None of us signed on to do any business with Frontier. We signed on for Verizon because we trusted that company to provide services. Ever since the switch I, like many others, have had nothing but problems. Now my bill is due next week and I've been without the services I signed up for for days. I will not pay my bill and I encourage the rest of you to boycott paying your bills as well. Show this nonsense company that we will NOT be bullied into paying for things we are not receiving.

Was having billing trouble related issues since Frontier took over from Verizon. Service thus far has been very subpar at best. I called to get help and waited on hold for 17 minutes, which seemed long, but since it was the first time calling wasn't sure if out of the ordinary. Once Shawn, customer service rep, answered he asked my name and the telephone number I was calling about. Then out of the blue, after giving him my number he said his tool was not working, and that I should call back when a ** woman or a ** boy could help me, then hung up. Guess Frontier is in the reverse discrimination business, not communications!! How we miss Verizon so much. We are looking for another service provider in the Davenport area today. I called on 04/28/2016. Thanks Frontier for the insults and not helping me with our issue.

In late February, I went shopping for a provider for TV and Internet services. I checked several companies and provided each with my requirements. I told them I wanted to know about special offers, but would be making my decision based on costs after special deals expired. After calling four companies, the best deal appeared to be from Frontier. I called them again to set up the installation and reviewed the requirements. The second time -- from a different agent, the cost was $2.98 more than the original quote, but still the best deal. I set up an installation appointment for four weeks later, their first availability.

I have to say this is the most laughable ISP I have ever had. Three months ago we had an outage, we had a tech come out and fix the issue. The tech plugged our internet into the wrong house. We had to call them back after two days of no internet and had to wait another week for a tech to come out here and fix it. Frontier then added an $85 service charge to our account. They said they would take care of it for two months then BAM it is still there three months later. We finally call them today. They claim that it was denied from getting removed from our account. They said they couldn't do anything. We then get transferred to someone in cancellation. We are on hold for 1 hour before we talk to someone. At this point we have paid the bill in full. They then when he decided to cancel service are like "OH LOLOLOL. Let us fix this". So yeah, they are **, they won't fix anything unless you threaten to disconnect service.

Hi. I am a customer with Frontier Communications (I was with Verizon, but they switched to Frontier). I have been without my landline since April 11th (I still have no dial tone on my line). I am concerned with this because I don't have great cell phone reception in my house so I keep the landline for emergency 9-1-1 calls. I have two children and it is important for their safety that we have a landline. I was also without internet from April 11th-19th.

Our services switched from Verizon without our consent. We've lost most of our programming and Frontier sent us bills that were more than what we paid before. Their customer service is a nightmare! We've going through it for a month with no resolution. We can't get a straight answer from anyone and they make it so one has nowhere to turn. There should be a lawsuit.

THIS IS THE WORST COMPANY. Pushed from 1 rep to the next on hold for a total of 4 hours. Still issue not resolved. Install date is 2 WEEKS OUT. RIDICULOUS. SO UNHEARD OF... RIDICULOUS COMPANY.

Signed up for the Verizon triple play bundle, advertised in Texas for $75 for 75mbps on March 16, 2016. They promised me discounts so the total I would pay is the $75 + equipment rental fee + tax which was around $100. I kept calling Verizon for various complaints and they kept assuring me of the discounts even though they sent no email. Finally I get the bill from Frontier in April. For one and a half months of service they charged me $240. Outrageous. After three times on the phone, waiting an average of 42 minutes just for the customer service operator to transfer me to the Fios Dept, the line kept disconnecting. The third time before we were disconnected, I was on the phone for a total of 3 hours. Got the screenshot to prove it.

I called Verizon to verify why I have Frontier bill. I wasn't informed through email or letter that Verizon sold internet/TV to Frontier. It was a horrible experience talking to Verizon. They don't care anymore about you. I called Frontier several times and put on hold for almost an hour and then they ended the call. So much frustration so I want to cancel this service since I don't have any human who can talk to me. I tried to go online to "chat live" and I have the same experience with the Frontier live chat message: "Sorry, no operators are available at the moment. Please try back later." I left my name, phone numbers and as I am writing this review, no one from Frontier cares to call me. If I don't have any calls from them, then I will not pay this bill and cancel the service. My heart is pumping so rapidly because of too much frustration since yesterday.

I got my first bill from Frontier Communication and it had a charge for $7.19 related to Frontier Secure Adjustment. I called the 800 number and waited 10 minutes to talk to someone in billing. They could not help and transferred me to sales. I waited another 10 minutes and the representative said it must be related to something Verizon bundled and Frontier charges as a separate item. I questioned this logic and he agreed to reverse the charge, but now I have to check everything. The representative also said I had to pay the total invoice including the disputed charge or I would be assessed a late charge. This doesn't make sense. So I asked to speak to a supervisor. I waited on hold for 2 hours and finally hung up. No response and terrible customer service. If you were a Verizon customer, CHECK YOU BILL FROM FRONTIER. They may charge you for items you did not request for were bundled in the past.

The writing was on the wall when Frontier took over Verizon accounts April 1st and our FL beach Restaurant was down with no way to run credit cards on a Friday in high season. Thankfully we had DirecTV or our sports fans would have been at our throats. We have had ongoing problems at our home with losing the TV signal since April 1st.

I have been trying to log in from CNN and other TV station own app but it keeps saying I am not subscribed which is not true. I have been tossed around from Department to Department, everybody seems to be passing the buck. They have no clue of what is going on the service beyond imagination ever since they took over Texas service from Verizon. It has been awful. All I am trying do is to watch TV shows such as CNN from CNN app from my IPAD. It keep saying I am not subscribed. The employees can hardly understand what the customer is talking about. It look like they from Far East country, and cannot understand English.

Since the transition from Verizon to Frontier, the service has been horrible. The internet may work and the phone and cable will be off or vice versa. When contacting customer service, you spend hours on the phone with a rep that ends up telling you what you already knew and by the end of the call it's just frustrating. Since I work from home, I have to be sure that the internet and phone line is always working and that just hasn't been the case consistently. There were also channels removed from my subscription as well as the mobile apps.

Verizon service was recently changed to Frontier Communications. I had cancelled Verizon service in March 2016 for a family member who had passed away. We received no notice about the change to Frontier and this week two separate bills arrived, one for the telephone and the other for the internet. I have waited on hold for 30-40 minutes for each call. One customer service representative spoke very poor English making the call difficult and the other representative was obviously a new hire and had no idea how to help. They promised to get the credit taken care of by the June billing! Incredible - terrible customer service - there is no way I would ever use Frontier for anything!

I signed up for a 2 year agreement with Verizon at $85/mo for internet and voice service. I get my first bill from Frontier for $50/mo more!!! Nearly 3 hours on the phone with customer service. They can't figure out the records and what happened. I really don't care what happened... I just want my $85 service back. I talked to six separate people (horrible voice quality and very hard to understand) and the best that they could get me to was $120/mo. I explained that their website offers 50% faster service for $75/mo. They can't give me that service. So, I'm TWC's new customer.

The nightmare has begun. I received two separate bills for each of these 2 phone lines. All these 4 bills for two phone lines have different account numbers. Of all 4 bills for 2 separate lines, 2 are in my dead husband's name and 2 are in my name, all different account numbers. I called Frontier, waiting to be connected for at least twenty to thirty minutes to someone who was supposed to help me. The first person told me to pay only one bill and said my dead husband's name would be removed. The second person told me to pay one bill and a partial payment on the second, all this for only one landline number because she disconnected me when I wanted to pursue the issue with the second landline phone.

We live in a gated community. This morning my wife noticed a red truck in the area (no signage). The Frontier technician was going from house to house and was working in each of the homes on the street cable boxes. We now no longer have service, no phone, no internet and not cable. We are a former Verizon customer (last day was March 26th). Last month we moved our service from Verizon (12 years) to TWC. Their bundle price is 25% less, the speed is faster and we get to see the LA Dodgers.

I reached out to Frontier customer service shortly after my Verizon service was switched. I was talking to a customer service rep about the plan I was on. I am currently being charged $288.66 (INCREASED BY ABOUT $30) a month for the package I'm about to get from charter for $159. When I told him I was going to switch and asked what he can do in terms of pricing he hung up on me. No callback, no email... NOTHING! Unacceptable!

For weeks we have not received the service we were promised through Verizon. Upon attempting to pay my bill, the Verizon recording directed me to a BillMatrix pay site for Frontier. The Bill Matrix site could not identify the Verizon account number. The phone site referred me to the Frontier website. After spending time to create the account, the Frontier website did not have the Verizon payment information. I then called Customer Support at Frontier and gave up after a 15-minute hold with no response.

I have been waiting 26 days for a resolution. Frontier has terrible customer service and they will most likely not resolve my issue. I don't know how they stay in business.

If I could give a zero rating, Frontier would get zeroes across the board. Have had them barely a month (not by choice but because Verizon dumped their landline/internet customers on Frontier) and at the moment have not had internet for 5 days. No help from tech services (out of India) and they won't let me talk to someone in the states. Doing a small business out of my home, the internet is a necessity. My neighbor is getting awfully tired of me coming over and using her computer. Seems a portion of the area has internet, other portions do not. I have done everything I can to try to find another source for internet, unfortunately where I live, there is no other option. Waiting to get my first bill from them.

Frontier should never have been allowed to take over Verizon FIOS. They do not have the expertise to handle this type of operation. No customer service at all. Hours on the phone with no answer, canned responses to email, and no one on staff at local offices. I am cannot believe that they spending what is probably hundreds of thousands advertising for new customers when they have been unable to fulfill their commitment to existing customers. I want credit issued and my contract cancelled.

Sorry customer service. Trying to setup account so we can pay online. Tried 4 times. Every time on hold to listen to recording and they hang up, wish we can switch to some other telephone other company.

I recently changed from Charter to Verizon Fios because I wanted the very best. Clearly that is no longer the case. I don't know what Verizon was thinking, but Frontier Communications has got to be the WORST service ever. I was on the phone for over 60 minutes trying to troubleshoot a channel freeze up and those people answering the phones are so incompetent that I simply hung up frustrated and unable to watch my favorite shows. Looks like I'm going to have to switch back to Charter, because to be honest Charter has the best customer service. Their equipment and services need some upgrading, but I never had any problems with them otherwise. I'm so disappointed at Verizon, what a way to flip us the bird!... You know what Verizon... ** you too!!!

I was just on with the Frontier Communications billing service for an hour. About half hour on hold and half hour of silence as the young woman tried to figure out answers for which she had no training. Initially, there was five minutes of noise, before she picked up. I asked her about certain charges, why there was an increase. I asked her other simple questions. She was silent for long periods while she tried to figure out the answer. I requested she talk to a supervisor, to get an answer, no response. Her lack of knowledge and training is not her fault. I have no idea if my payment will get to Frontier. I pay online through the bank. Based on other complaints, I should be thankful I suppose!

I'm in TX and our 4 business lines were transferred from Verizon to Frontier. Today I received my first Frontier bill. Monthly cost went from $252.22 to $349.41 (+38%). Called CS and on the phone 120 minutes. Best Frontier would do is put me on a "Two-Year Contract" and reduce my monthly bill to $335 (+31%). That's $83.75 per line. I decided to leave as is (no contract obligation) and search for alternate options. I am a loyal customer and do not like changes. I would prefer to remain with Frontier, but it appears this is forcing me to change.

April 16th my Verizon FIOS went down. Not once were we notified of Frontier taking over. I opened a ticket that our internet being down. April 17th I called Frontier for status. After 2 hours of being bounced back and forth I was told our Internet issue had not been assigned a technician and would not get a tech assigned until April 23rd. I requested escalating to highest level. On April 22nd I called and after being on hold over 2 hours with multiple department managers I was told a technician would dispatch out and have issue resolved no later than April 23rd. On April 25th I still did not have Internet. Called and was on hold another 3 hours and was told a technician still had not been assigned. I QUIT!!! GOODBYE FRONTIER COMMUNICATIONS!!!

Phone, internet and television service went done on April 19th. Finally got through to tech support, an actual human, on April 21st. They set up an appointment for a service call at first available date, 7 days later. Been on the phone and chat with them 3 times trying to get a time the tech will be at the house, nobody knows. Asked if I need to be available all day, I have to take off work, they don't know. Can they confirm the tech will show up? NO. Can I cancel? If I pay a fee. This is absurd. Nobody cares or is trying to help. Just trying to suck more money out of my pocket while providing nothing. Hard living at home without phone, internet or television. Horrible company. Firings need to begin immediately.

On hold for 28 minutes. Asked to speak to a US representative, they said NO. Could not understand the person on the phone. Very frustrating! Glad I went to Comcast.

I work long hours and frequently catch-up on movies and TV shows through the Verizon FIOS "On-Demand" feature. Earlier this month, much to my dismay, when attempting to access this feature, I consistently received a message that they were working hard to restore this service. This went on for over three weeks. Frustrated, I called Verizon, was transferred 4 times before finally reaching Frontier Technical Support, who by the way sounded like they were in a tunnel and spoke with a heavy accent. I got his name and 800 number and was told that their Verizon customers would be compensated monetarily for the inconvenience. Not to my surprise, when I received the next billing, there was no adjustment. I called Frontier Customer Service to follow up, was transferred once and was on hold an unacceptable amount of time.

I have been a Verizon FIOS customer for over four years. Frontier Communications took over not too long ago and until now, I haven't needed to contact them. I use automatic payments, and recently received a new card from my bank. I called their "customer service" department and was hung up on three times in the course of an hour (most of that time spent on hold). I wrote a letter to the President. We'll see how far that goes. These guys suck BIG time!!! How hard is it to take a new credit card number over the phone FFS?!

They changed us from Verizon Fios to Frontier and we had a contract with Fios and Frontier did not honor the contract and raised the fees so high that it was too much money. Then we canceled to go with Bright House and get a fee for canceling when they threw out our contract and can not charge us but they did anyways. The company is a scam and ripping people off. Before they canceled our contract they said they were gonna honor it and add the cable box in since we just had internet but added tv when it was Fios and they said "Sit home. Wait for the tech. He will be there". We did that 3 different days all day long and they never showed up to hook it up on any of the days they promised. That is when they tossed out our contract and said we have to start fresh now and higher prices. DO NOT USE THIS COMPANY. THEY ARE A SCAMMM.

Verizon Comm. sold the Fios portion to Frontier and we had a storm last night that drop power for about a sec or two. Well the internet and TV was not working this morning so I reset the router and set top boxes and still nothing. I had to go to work so I called them when I got to work so that I could get a service ticket going. After a long conversation with the service dept. I asked them to send out a serviceman. The tech told me that the earliest date would be May 3rd. "What?" I said. That's 6 days from now. That was unacceptable! She said sorry that's the best she could do. 6 DAYS WITH NO INTERNET AND TV. FRONTIER SUCKS ASS!

I called Frontier last Friday to report no phone connection and also that the battery in the Fios system is beeping every few mins. They gave an order number and said someone would be out for the phone line that day. No one called or came Friday or over the weekend. I called on Monday and they said the ticket was closed. No explanation. They gave another ticket number and said someone would be out by 7:00 pm.

My uncle recently passed away. His telephone service was with Verizon but was recently transferred to Frontier Communications. I called them to cancel the service and was on hold for over 42 minutes!! I heard some noise and thought that someone was on the phone and was then disconnected!! I have heard nothing but horrible things about this company and want to want people to stay away from them.

All I wanted to do was cancel a technician from coming to the house. I was on hold for over 40 mins before I had to hang up; when I called again later it took another 40 minutes to speak to anyone, and then I was put on hold THREE more times before a woman finally tried to help me but could not understand my simple request. Three weeks of Frontier service and our internet has run at 1/10 of its normal speed and we've wasted hours of our days on hold.

We just got switched from Verizon to Frontier Communications for our phone service. Our voicemail has stopped working three times. I have called them each time, and put on hold for close to half an hour each time. Then when I get somebody on the phone, they do not seem to understand the basics about the system. For instance they have told me to unplug my phone, when the voicemail stutter tone is not working. The service representatives speak with heavy accents and are very difficult to understand. They disconnected me on my third call and never called back, even though they said they would. If I can find an alternative to Frontier, I will!

Twice I have waited for a technician to come to the house. I left my cell number with them. The first time customer service put down the wrong number. The second time they said they showed up... I was home... no call. I have better things to do!!! Called customer service could help. I am trying to upgrade my internet speed. They tell me I need new equipment. Customer service tells me I need to speak to Sales. Of course their sales department is now closed. Sitting around for 6 and 1/2 hour and an additional 45 minutes on the phone to find out they can't help... Call back tomorrow. Wait... I was also online with customer service for another 30 to 45 minutes.

Just received my first Frontier Communications bill and lo and behold it went up $30.00 - it's a disgrace and I have now been on the phone with "Customer Service" a loosely used term for almost 2 hours - to no resolve as to why. I had cancelled and changed some services with Verizon and Frontier added them all back then some. Also, no way to get out of my contract - cannot stand this - I am not a complainer but absolutely disgusted this is happening. I have been a loyal Verizon customer for years and to be treated like this is unacceptable.

We were Verizon FIOS customers. We made it through the transition ok. Yesterday the router failed. After multiple calls; each with 30-60 minutes of wait times, we spoke to Filipinos with English names. The connections are so poor to make communication difficult. Combine that with individuals overseas without any resources to fix hardware issues in the US, and it a great way to spend hours to get nothing done. They told us we would have someone call us today to set up the service. No call. Called back, 2 more calls, and "No worries, will have someone fix this tomorrow". With Verizon, I could have worked with a technician and identified the problem and had a replacement router sent. No such option with this company. No one to speak with in the US. I hate to downgrade from Fiber optic to cable, but when you have no service...

26 days and counting, no phone, no internet, no TV. Many many calls to tech support/customer support and office of the president. A technician finally came to our home on Friday April 15 after three days of consecutive days of no-show no calls. He confirmed our equipment is fine. It's a system issue. He said business customers are the priority so not to expect a resolution anytime soon.