Frontier Communications Reviews

Frontier Communications is the worst company ever. I have never experienced such incompetence. Customer service only tells you what you want to hear. They lie and never call you back if you get disconnected. They tell you someone will be out to fix the problem. You wait 4 days and no one ever shows up. When you finally cancel, they want to charge you fees and also not think it is reasonable to refund you for the weeks you had no service. This company is stealing people's money and do not care. They need to be sued in a very big way.

This has been the worst customer service experience I've ever had to deal with. I don't know how this company can exist. Started when I had to move in mid May. My 1st attempt to order a tech to come out and install internet and phone services at our new residence turned out to be a 3 hour ordeal which ruined my whole night. I would routinely get dropped from the call, transferred to different departments because the person I was currently talking to could not perform the services. After being transferred a handful of times I realized that they were just transferring me around to the same departments. After 2 hours, I asked to speak to a supervisor and the guy just put me on hold and transferred me to someone else. This new person claimed to be able to help me so she scheduled a guy to come out and install everything at my new residence on the requested day (took 45 minutes for her to order it).

Waited all day Friday, no cable guy, no call. Saturday, about 3 pm, reschedule for Sunday between 8-12 PM. I called about 10 am to check. THEY reported that the cable man said "no access". He lied. They wanted to reschedule me for the 15th. I said NO! I wanted it done today. Wi-Fi isn't working (have to pay for overages). I'm missing TV channels, etc. Cable guy is here after I insisted. Customer service is lacking. Verizon did this switch!

Way overpriced for the service they provide. Had to install a second DSL line to get the throughput needed for our small 3 person shop. Was charged a $700 termination fee even though I never stopped the service as they are the only ones that service our area (monopoly). Took 2 months for them to correct the issue, and they have charged me a late fee on the incorrect amount so it looks like another phone call for me. I wish they would stop overcharging for slow DSL service.

Frontier bought Verizon Fios in my area at the same time as I was dropping Fios. Despite multiple communications and the fact that the number has been transferred over to Bright House, they keep billing me and try to reach them... OMG... impossible. They now take over. Worst ever on my list of bad customer experiences.

I have been trying to upgrade my channels and internet since 5/18. I can't tell you how many times I have called CSR and support to get the necessary upgrade. Can't tell you how many appointments they promised and never showed up. CSR don't enter their notes in the system. Spoke with supervisors and even their bosses they promised with no luck. I will never recommend them to anyone.

Okay, first off, I'm mainly writing this review to vent about my experience. I couldn't care less who reads it or, for that matter, if anyone reads it. I just hope that anyone who does happen upon this know to avoid at all costs Frontier Communications. Frontier recently replaced Verizon as our provider of "high speed" internet. The quotation marks are there because in truth their speeds are crap. At least in my area that is. The bill says 3M/768K, but normally it's far slower than that. Finally a few days ago, we finally snapped and decided to switch internet providers, to one offering a 150 Mbps download speed for not much more than we were paying Frontier. I attempted to call Frontier to cancel the service. Short version: absolutely terrible experience. Service still active.

Terrible customer service. Missed multiple appointments without advance notice. Made appointment for a 8am-12pm window on a Friday for install of internet. I called at 11am to check on status. Sat on hold for approximately 1.5hrs. Spoke to several different CSRs, and a supervisor; was disconnected and did not receive call back; was told by a supervisor that I would receive callback with solution and never received one; somehow my install got lost in limbo. As of 1 week later I have still not heard from them. Contacted CSR rep via chat and requested termination of all services and was informed a specialist would need to contact me to perform; will update with results of that interaction.

This is the worst company EVER! I tried to pay my bill--on hold HOURS for days and days. FINALLY got thru. They said they can't find my account. I get notices in the mail--they are gonna report me to collection agencies. I'm trying to pay. I always pay my bills. They took over Verizon. I finally paid it anyway although online say I owe no money but I get late notices. OMG what a mess. I cancelled my service. OMG they are soo bad. Do not use them.

After suffering with Comcast for years I honestly didn't think it could get any worse. I WAS WRONG. My experience in my first month with Frontier has been absolutely hellacious! Extreme incompetence from the installation to billing to customer service. They sold me 100/100 speed but then installed a coaxial cable which is only capable of 50/50 speed. I have wasted at least 5 hours of my life trying to get my bill to match what my contract says I should be paying. That struggle is ongoing. Just trying to get through to a human is cruel and torturous. I get "disconnected" literally every time I call. I'm serious when I tell you it typically takes 3-5 calls getting disconnected, usually after being on hold for 10-20 minutes, before I can even talk with a person at this horrific company.

I had Verizon for 10 years on automatic payment, the same week Frontier took over I had to move April 1st. Frontier stood me up 3 different times and never came out to connect my new service. This was April 21. No connection with Frontier. So I went with Charter another internet server. I canceled Frontier. Frontier keeps collecting on my closed account. There is no end to this. I have spent 6 hours on the phone with Frontier and they keep assuring me the account is closed. This evening I have an new invoice because they said the bank cannot process their payment. Of course not, to my great inconvenience I had to close that account weeks ago to keep out Frontier. Frontier is the worst experience I have ever had. I think I threw out the last bill. Who knew they would keep trying to collect after three months.

Something needs to be done about this so-called company. They took over Verizon in April and I have had nothing but problems. My house phone would not let me make outgoing calls. People could call in but they could not hear me. It was like the phone was muted, so I call their service tech only to have not only that problem but when they ran a test of the phone, whatever they did caused my TV and internet service to stop working. After 1 week of trying to get it fixed, I cancelled the house phone. My grandson worked on the internet and got it working and they finally somewhat fixed the TV service. I got a home phone through Ooma (internet) and they ported my disconnected over and it worked fine. Yesterday I came home from work only to find I again had no TV or internet.

This company is the worst. I had no phone issues or cable issues until the switch from Verizon. I called to report phone not working. Frontier ran diagnostics and got service back but I hear a radio station also, was NO SHOWED twice, no satisfaction from technical support. I'm so done with this company. 5 phone calls and still no repair.

I was paying $140.00 a month with Verizon. FC canceled my current contract and made me sign up for a new one. My first bill was $465.00. I reported it to the: Cable and Telecommunications, 500 W. Temple Street, Room 493 Los Angeles, CA 90012; Cable Television Complaints, Unincorporated Los Angeles County Areas, 213-974-2323 cabletv@lacounty.gov. This is very shady business practices with them and find your Local Franchise Authority Contact Information. They are breaking terms of contracts and making you sign up for new ones.

Maybe Verizon will return? I have had bad service, dropped service and higher rates than before. I work from home and can't believe this crap! This is costing me money. WTF is taking so long to get this corrected and straighten out. NO ONE will recommend this company for service. No one will read this message because there are so many already written, I just feel a little better getting to vent here. Looking for another place to take my business. Verizon handed all of these customers over to Frontier and they have blown it!

I had Verizon with hard line phone & internet. I never use hard line phone & asked Frontier to disconnect the hard line phone & leave the basic internet. A month later they had not done this. I had been out of state 2 weeks and arrived home to find I still had phone service but they had disconnected my internet and they were going to charge me for the phone service I had asked to be disconnected. I got calls from them saying I had to give permission to have the hard line phone disconnected.

After having the slowest service and upgraded to the best one, I was overcharged for services I did have and to get to the right department, you get transferred all over the US to speak to an independent rep that lies and doesn't document none of the conversations. Never do business with this company period.

We requested our service to be canceled when we moved house, scheduled for late June but wanted the TV and internet turned off but telephone left on because of the alarm system. It would cost over $120 per month to do so. We said: "Arg but O.K." Well on June 7th our TV stopped working and on June 9th our internet stopped. Calls to their service department gained nothing. A call to the City appears to have worked because the internet came back and shortly later the TV appears to be working. However, the robo calls are now getting through again. What a bunch of FUBARs they are.

I contacted Frontier about getting internet service at my newly built home. They assured me they could definitely could get me service; I asked them SO many times to be sure because Time Warner completely lied to me. However, Frontier was exactly the same. Despite being promised the fastest internet service at my newly built home, it ultimately did not happen. When I called to go ahead with the deal I was told my address was unserviceable. They said they could come out to see if they could do construction, but if they did, my internet would be extremely slow. At least they were honest about that. I spent so much time and effort talking to Frontier & everything they said was lies!!!

When I called to get the pricing on bundle packages, I told them I wanted to go with 119.00 package and then needed to change the TV channel lineup and she stated by doing that would lower my bundle package to 99.00. Great. But when the bill came it was over 400.00. Large jump from 99.00. I did ask for written confirmation on the 99.00 price but she stated she could NOT do that and that this price would be reflected on my first bill. NO WAY did this happen. I have been dealing with Frontier for several months now with the bundle packages. Do not TRUST anything they say. Unbelievable that they can do this... I guess that is how they get customers to sign up...

Frontier Communications is our ISP. We have a dedicated Fios Line from them. We've been running 5 Servers – web, email, file, ERP, terminal – since 2013. A few weeks ago, uploading speed dropped down to less than 5 Mbps; which is very serious problem. I called them and spoke to several technical support representative. I was surprised of their lack of knowledge. I told them this is HQ and we are running all those servers and this is Fiber Optic Dedicated Line. But they kept asking me about lights of a modem, whether my computer is laptop or desktop or iPad, whether this is Ethernet or Wi-Fi; which is unrelated to the problem. I don't think their technicians understand what the situation was. It is very suspicious that they have a minimum capability for running this kind of business.

I had a problem with my bill because it was very high balance and I called Frontier many times and they didn't want to help me. Finally when I told them that I will report them then they put me on hold for about 1 hour.

I was a Verizon Fios customer who disconnected service in February before the Frontier acquisition. From that point forward I have received two bills each month. One where I have a credit balance of 25.30, and the other that has been accumulating monthly charges to the tune of 1237.13 as it stands today. I called into Frontier and was told by a rep that it is valid since I only closed out one account. I told them impossible, since I returned the equipment. He said I had opened up two separate accounts at the same time. I asked for a sup and he muted me until I hung up.

Very disappointed with Frontier since they purchased Verizon. My business lines have been down for 4 days now. I will be looking for other options.

On 5/25/16 I requested a new phone line be added so that our elevator phone line could be reconnected. I was advised by Glenda that it would be $81/month and that she was transferring me to Salvador to schedule the installation. According to Salvador the first available date was 5/27 8-5 pm and the order# ** was provided. On 5/27 no Frontier technician showed up.

We moved recently to new apartment and Frontier is the only internet provider there. So forcefully we have to go for it. On May 9, 2016 we called Frontier customer service and asked for new service. They confirmed us that by June 15, 2016 internet will be set up in my home. On June 8th, 2016 we called Frontier again to confirm that in 1 week they will set up internet at my home. They replied me saying, "there are no records exists in our system" for our internet request and I was shocked by their response. They again said to open a new account and it will take another 1 month. They are simply playing with customers like us instead of fixing their process. Before going to a new apartment make sure that you don't have Frontier there. Worst Customer Service Ever. Thanks!

I (like all Southern California residents) was forced to move to Frontier when Verizon sold their services to them. I did not have the painstaking experiences of losing my phone services like so many (I had cable and internet), but I did see a $30 increase in my bill. When I called (and waited on the phone for 25 minutes for someone to take my call) I was told there was not an increase. When I explained the differences between my Verizon Bill and Frontier bill, they said that I was on a "promotion" by Verizon, and that did not carry over (I was speaking to someone in India). I explained this was not the case, but could not get them to lower the bill. After hearing the horror stories of others, I decided I wanted to see if they could repackage my services for a lower bill. The first time I called, I was on hold for 30 minutes (this time in the Philippines).

$400+ for the first month!!! Now, that is absolutely ridiculous. One month earlier, Verizon wanted $69.99 for the triple play with 100mbps internet. Since the takeover, Frontier has jacked up the price to $130.00 per month, and also wants $80.00 connection and $215.00 deposit. Check my math, but that is $425.00 for the first month!!! I have nothing negative on my credit either. It's ridiculous the way Frontier is trying to take advantage of people. They have a monopoly on the service, and TWC can't get in because Frontier owns the cable. Frontier made sure that I knew that no one else has Fios service but them. Frontier Fios is outrageous and trying to Gouge customers with ridiculous high prices.

My husband is in the U.S. Army and when we moved we had to change from Verizon to Frontier. Mind you, we NEVER had an issue with Verizon...however, Frontier has been a nightmare! Upon moving, we called Frontier to schedule a technician to come out and set up our service. We moved within a day and they scheduled a technician 1.5 months after our move-in. They said they are extremely busy. Unfortunately, they are the only service provider, so we had no choice. We ended up going over the data limit on our cell phones and paid over $60 in addition to the 1.5 months of Frontier internet service, when the service wasn't even set up.

I never had any problem with my internet connection until Frontier bought Verizon Fios. My connection drops about every hour for about 2 to 5 minutes each time. I'm also paying for 75/75 connection and getting 32/30. I did demand a credit, which they said would appear on my bill, but I had to call again to actually get one and they were going to charge me a late fee if I didn't pay the full amount by the due date because the credit may not reflect it in time. I told them I would NOT pay a late fee for their incompetence and the rep said she made a note of that in my file. There are other problems with trying to pay my bill and updating my information. I'm cancelling my service and going with Time Warner cable.

I never had an issue with Verizon. When Frontier took over, my internet service is a joke. All of a sudden it takes 3-5 minutes for a page to load, if it loads at all! When I call I will be speaking with a customer service rep and after about 5 minutes the line disconnects, EVERY call. Now you know they have your number right there. Do you think they are going to call you back, NO, you have to call back and go through everything again and then the line disconnects again, and once again, no one calls back! Also, I never had issues with the cable going in and out if there was a breeze outside, but since Frontier took over, my cable is in and out. I can't wait for July 25th so I can dump this garbage! Thankfully this happened at the end of my contract so I have only a couple of months to deal with this trash!

I called customer service to obtain my security network key so I could add another device for Wi-Fi. First off, the customer service is located in the Philippines and the agent was difficult to understand and did not seem to understand why I was calling. The agent proceeded to place me on hold for 25 minutes and when he came back on the line, he still couldn't provide me with my password. I asked to be transferred to a Supervisor and was told one was not available. I ended the call at that point. I then called back and asked to be transferred to a Supervisor and proceeded to be placed on hold again for 30 minutes before the call was disconnected. Needless to say, I did not receive a call back from them despite being asked for your phone number in case the call gets disconnected. The customer service is absolutely terrible!

Worst Customer Service EVER! This company should be banned from local phone service. Absolutely, totally the worst customer service I have ever experienced in my 64 years on this planet. And all I wanted to do was move my copper telephone service from one address, to another address, barely 1/2 mile away. Now into day 13 days with no phone service, and EVERY TIME I've contacted them, I've been put on a very lengthy hold (longest was 19 minutes), and then promptly disconnected. Online chat is of NO help, as their only advice was to call the number... and around we go again... still, with no phone service. Now with FOUR sessions trying to resolve the problem. Four different dates given for tech person to show. And four no-shows. These people, as a company, are complete idiots.

I lost my phone service for about six weeks. I first kept being connected to their customer service in the Philippines. I could barely understand them and the person kept telling me a tech was coming to my house. Twice they said they were sending someone and while I wasted my time waiting no tech ever appeared. I finally obtain a phone number for someone in the US and they told me someone was working on the problem. I kept waiting for someone to contact me. I found out later they were leaving me messages on the phone that didn't work!

Our business was transferred from Verizon Fios to Frontier on April 1st, 2016. By mid-afternoon we had no internet service and unreliable phone service. Television seemed unaffected except for the purchase channel (On Demand). After calling Verizon and being redirected to Frontier, I was told they could not find our account. My calls were outsourced, scripts were being read and re-read to me verbatim, but nobody was listening. I was transferred and even disconnected numerous times. I thought I was losing my mind. So I started contacting other businesses, other providers, friends that work for Verizon, the local news, I even took to blogging, you name it. I was going to be heard!!

I waited a month for my appointment to have the internet installed at my rental property. I waited all day on that date and was reassured that they were coming. They never did, and now they tell me that my new date is August 17th. The RIGHT answer when you have been so inconsiderate is: "We will have someone out there tomorrow, we are so sorry." This company sucks; don't bother with them.

It was a nightmare since Frontier took over Verizon. I cancelled the service after bad experience. But it doesn't end here. The return process is even more painful. I requested empty box for 3 times before they really sent out one with a tracking number on it. Different rep told you different thing. I had the internet and TV service. The first rep told me to just return the TV box and remote. The second rep told me to return just the router for the internet which really doesn't make any sense. Finally, the third time I called, the rep told me to return everything. Sure I will. But the box that arrives can only fit in one freaking equipment. Seriously, how many times I have to call to make things right FOR YOU!!! No wonder no one wants to stay with Frontier!! I just had the box stuffed to its max and return it to UPS. Will update more when they refund me the $$ (if they do).

Ever since they bought Verizon here in Florida my life has been a nightmare. I started with a 2 yr contract with Verizon for a monthly price of $153.36 and now Frontier comes along and has added 8.79 on to my account for no apparent reason. I have called and they told me that my promotions ran out which I didn't have in the beginning, then they told me that they will adjust it and that neither has happened. I literally have to call this company at least 3-5 a month and stay on the phone with them for minimum of 75 minutes just to get to a supervisor and then an additional 30 minutes to have them fix that month's bill and to tell me that future bill will be fixed but are not correct when they arrive.

It's been months now since Frontier took over, and they STILL don't have my customer information in their computer... except for of course the billing information to charge my credit card every month. Our internet service has been completely problematic, and we are experiencing an issue where it seems as if Frontier is illegally throttling our speeds. Everything we try to download on the internet takes two tries. Initially, speeds crawl, but refreshing a page/video or cancelling and restarting a download goes at full speed. Service goes down completely periodically. Since Frontier does not have us in their computer system, the technicians literally cannot try and fix it. They keep telling us to go to customer service to have them add our information into the computer, which never happens. This is absurd.

I HATE FRONTIER. I got switched over from Verizon. I called Frontier about a month later to put my account on vacation mode, as I do each year. Was told "no problem." Account was supposed to be on vacation mode April 11. Well, imagine my surprise when I get a $189 bill for service from April 22-May 21 when my service should have been on hold on 4/11. I call, they say that there was a glitch, it will be straightened out and I will get a credit. (Never mind that the $189 is higher than my bill would have been under Verizon) Then I was charged AGAIN for service from 5/22 to 6/2. Another $189. So they've now stolen $378 from me!!!

Unlike others that have been negatively affected by the FiOS takeover by Frontier, my internet/phone/TV service was relatively unaffected with the exception of missing On Demand purchases for TV. I couldn't pay my April bill due to the switch, so I had to pay a double bill in May. Then I noticed that Frontier was charging about $20 more for the same service that Verizon was. I also noticed that I had a Verizon discount that was set to expire in June. On the third try I was able to get a customer service rep on the phone to ask if I could change plans from my grandfathered Verizon plan to an equivalent Frontier plan, trying to probe for a promotional deal. The rep said I could get a minor internet speed bump if I was willing to spend $30 more a month, no bargains here thank you. Suffice it to say I was less than pleased.

Painful and dangerous this transition is. 4 (four) broken appointments... When we called... "apologies for the bad information" each time. This last time we stayed home for a 2 to 4 pm appointment to be told... technician is doing the repair remotely. No home visit. No landline service. Worst part... We have no choice. It is Frontier or nothing. Can someone start a class action suit?

Cannot use rewards for movie purchase like with Verizon. This experience with Frontier so far is awful. We cannot get Time Warner so we are stuck. Just too many little things that just piss you off.

Since they bought out Verizon in Texas, our service has been spotty at best. Paying full price on our bill and receiving service about half the time. Called customer service. The first time they told my husband that they were still working on getting things up and running. When he asked for a credit on the bill reflecting that we were getting only partial service, they passed the call of to billing. The lady there asked for his number and would call him back. A call never came. I called customer service because service was still spotty. They said they were having trouble in our area and would get it fixed. I received an email stating it was fixed, but here we are still getting spotty service. All throughout the day it goes off and on. Very dissatisfied with this company. The only other option for us is the cable company.

We recently purchased a new home and I called to get my service transferred. Rep 1, took all info home I had in original service, new home address to where service was to be transferred, date of May 27th, was date service was to be in my name & service was to begin in new home, however, Rep 1 said couldn't do it until 6-6-16, I agreed. We closed on new house on 5-27-16. I again called customer service to verify that I would be getting cable installed on 6-6-16. Rep 2 confirmed the 6-6-16 installation date. I took off work 6-6-16 all day because no one called to give me a window of time to be home on confirmed date of 6-6-16.

I have 1 Wireless internet connection, but they charged me for 2. When I called to complain, the first person transferred me back to the beginning of the automated phone system, then the next person wanted to transfer me to the internet department instead of addressing the billing issue (yes, he was in billing). When I insisted on speaking to a supervisor, he advised me that the sup was taking other calls. He refused to give me the supervisor's name. I had to repeat my problem SEVERAL times before this man would comprehend what the issue was, then he put me on hold only to come back and say that even though it said 2, it was actually only for 1 installation... SO they are charging me for 2 installations but saying it's only 1.

This company is awful! I was switched over from Verizon Fios and they have the worst customer service. I attempted to contact them about my bill (because it went up 150.00) and after they had hung up on me twice, with both times waiting approximately 55 minutes each I finally reached an agent who was willing to help me and understood that the transfer of services up'd my price too much. He stayed on the phone with me and 'credited my account' approximately 92.00. He told me to check my account in a few days to allow the changes to go through. I waited and went online and there was a 25.00 credit. I called the company to see what happened to the rest of the credit and got hung up on twice. Now I just want to cancel!!!

We were Verizon customers & Frontier bought them out. The very day the transition took place I could see my internet connection was not the same. I have contacted customer service and they say it is better performance than what I am paying for and for an add'l $10 I can improve the speed! It was fine when I had service through Verizon... why all of a sudden the horrible performance?!? When my contract is up I will be switching!!!

My Verizon cable and internet services was sold to Frontier Communications without disclosure to me by the way. I was without service from the May 10th-31st, 2016. I called over and over again throughout the course of this period, they scheduled techs to come out and they never showed up not one time. Finally I had enough, cancelled my service on the 31st of the month and asked to be credited from May 10-31. Which comes out to a May bill of about 60 dollars. Basically my average daily rate was almost 6 dollars. I don't want to pay a penny more and I didn't want to pay for any services I couldn't use.

Poor Internet connection. Poor customer service. Poor equipment. So completely disappointed with this company.

Too many problems to post here: Technical problems, payment problems, customer service problems, etc. I spent 5 MONTHS calling about charges they wouldn't fix, over 12 hours of Internet outage calls, a dozen hangups from them, and more transfers than I can count. I loved AT&T compared to Frontier. Biggest scam ever! Trust these reviews and never switch your service to these crooks! They must make deals with Verizon and your cellular service because I was charged for too much data usage, because my internet never works!

I too am a casualty of the Frontier takeover of Verizon FIOS in SoCal. I tried to call Frontier a couple of weeks after the takeover to order a second DVR and service for a new room. Long wait time. Sales rep was unable to pull up my account. Told me to call in a week once all the FIOS accounts were transitioned. I called a week later, with same long wait time and same answer: "no account records available yet." I waited 2 more weeks and then was able to order 2 new DVRS and the multi-room service. Rep did NOT tell me that by changing the account services from what I had with FIOS my long term discounts (which had begun with FIOS only in February 2016, one month prior to them selling) would be removed from my account. I only found that out when I got my next month's bill.

I have been a Verizon customer for years. I found out a couple months ago Frontier bought them out in Florida. Around that same time I had to move so I called frontier to transfer service. To make a long story short the rep ended up canceling my service and never started new service at my house but somehow managed to have a tech come out and install at my new place. After a month of receiving no bill I called and was told that they didn't show service at my address nor could they find my account, but they were going to fix it.

This company is the worst I have ever dealt with. We arranged new service to be set up on May 13th. The tech who arrived advised me against them after he did the install, telling me that the internet speed wasn't going to be fast enough and advised I contact Time Warner for service instead. He stated I would not be charged or have an issues, and asked I call back the following Monday to cancel, which I did. I never used the service one time. The woman I spoke to at Frontier stated it was cancel, even providing me with a confirmation number, yet she never canceled the service.

I tried to get service from Frontier months ago and never got a call to hook up service or arrange a time for me to be home to get this service. I couldn't go without my internet so I stayed with Comcast & told Frontier to cancel the order. Few days later a guy calls to say he's at my house to start up service & needs to get into my home. I was at work and never got a call previous to his arriving at my home and I told him I cancelled the order. He apologized and said he didn't have any record of it but that he would make sure that it was cancelled. Few days later I get a bill for $163+ dollars for service I never got. I never received the equipment to get service, nor was anyone inside the home to hook the service up. I never signed anything because there was never service given to me at my home.

Current Issue: We ordered new services from Frontier on April 25th. They scheduled us for May 10th to install our services. I watched the person drive by and not even stop or call our house. So I called and asked them to help the person because they seemed lost. They refused to help me and said to call back if they didn't show up by 4:30pm. I called at 4:30 and said they never drove by again. So she set us up for another appointment first thing in the morning. Again no one showed up. I called twice that day; at noon and again at 4:30. So she says she would reschedule it yet again. I said, "No we lost two days of pay and now we don't want the services. Cancel it and we will stick with Comcast."

I had been a very happy Verizon customer for many years. In that time frame, any related issues with service had been minimal until the week of May 16th. I had placed a call due to my service going down. I was on the phone with technical support for over 3 hours that day. In the first day, my service calls dropped and technical support was not able to resolve any issues. I called back the next day trying to get an answer and to no avail, my disappointment continued. I'm a small business owner that relies on the internet to perform my business. I had spend many painful hours that week getting someone to help me and finally, I had to cancel services.

My experience with this outfit is completely dissatisfying and am done with their services. I have been a customer since 2005 and have been fed up to say the least. My problem is they continue to increase my bill with many different excuses on why. I disconnected services for the home phone because it is never used. Guess what my monthly bill increased versus decreased and was never informed of this. I called they said I was bundled. Also they charged me an extra $100 for this change. I was just livid in their services. Frontier communications are complete crooks and get away with this constantly.

I called on May 21st to disconnect the video service. A week later, I called again because it was not disconnected. I was on the phone for about 15 minutes with customer service. The girl put me on hold and after 10 minutes, phone hung up and nobody called me back. A week later same scenario on the phone with another agent and the service is still not disconnected on June 6th. I called 3 times and spent about 2 hours on phone just to cancel TV and it has not been done.

I can echo most of the complaints here regarding lack of service. I work from home with both my business and part-time job for which I depend on both land lines and Internet for my income. Since Frontier hijacked Verizon customers on April 1 (yes, I can appreciate the irony) I've had either no service or spotty service. The last tech admitted that Frontier did not purchase the Verizon software and Frontier's software is incompatible with Verizon systems. Furthermore, whenever Frontier does a system refresh, I will lose my all my services again.

This company is ludicrous. It took about two months for my service to be installed. Hours of waiting for customer service. 5 hours was the worst wait at one point, to sometimes be hung up on - "connection problem." Now they're over charging my internet bill, which I have been using for only 5 days! This is the only internet provider in my area which is insane! I am an international student so therefore I need internet at home. Plus I work as a tech for a company which sometimes requires me to take home work which would require internet. My spouse is a web designer that also requires to work at home with internet. Talk about monopoly!

If I was told that I would not have service for two weeks or possibly more I would not have signed up with Frontier as my ISP. I have called literally every day after work to have this issue resolved, spending on average 2 hours on the phone. Here's how a typical call goes: wait for 10 minutes, get to basic customer service. After verification and some awkward exchanges as well as explaining my problem in detail (also around half the time they say I don't have an account with them...) I am told that they can't help me and I need to be transferred to tech support - wait 25-30 minutes on hold for tech support.

My mom was getting price quotes for services. She currently has Time Warner. The salesperson for Frontier was loud and not professional. When my mom was asked for her social security number she told him, "No I just want price quotes." He wouldn't take no for an answer, she hung up on him. He called back my mom, told him again no and hung up. He called again, my brother answered and got into a heated argument because the sales person was not taking no for an answer. Three days later my mom answers the door - two nicely dressed men ask her if she is having any problems with her phone. At the time, she wasn't.

Ever since this company took over for Verizon, all that we have had is nothing but poor quality service. Features that I had with Verizon were not longer working (like watching shows on my iPad), search feature wasn't available for a while, service gets interrupted "ALL OF THEM". Today all of my services stopped working (phone, Internet and cable). We called customer service and they couldn't solve the issue over the phone. They said they would send a technician anytime between today and JUNE 10th!!! That is 5 days from now. My husband and I need Internet in order to do our work. This company only knows how to inconvenience their customers. I NEVER EVER had to wait more than a day with Verizon. They always sent technicians the same day or the next... Definitely switching my services.

Since the switch from Verizon to Frontier in April, I lost all services and Frontier was actually not able to fix the issue. Several hours on the phone, technicians not showing up, I decided to discontinue services. 2 months later, I am still awaiting a refund. I cancelled autopay and they still took money out of my account. Still no response and being passed around. Do not use Frontier to save you a headache!

Internet is often down for no reason or the modem needs to be reset. Yesterday internet sign in stated "we have changed some things and need your network key code". I called CS as I didn't know what that was. The first two CS agents were difficult to understand as English was not their first language. Both calls were dropped and never returned. Neither agent asked similar questions which I thought was strange for trying to troubleshoot the same issue.

On Demand on FiOS television changed; customer service is horrendous; I lost my personal library of movies and shows I had purchased, the list goes on. I went to another provider and got slapped an early termination fee which I am trying to dispute, but can't even find the information on how to dispute this. I NEVER had these issues with Verizon and was confident that if I called there for service, it would be fixed. When you call for service now, it can be days until they get to you.

My service shut down completely on 5/29/16 at about 3 pm. I called Frontier and went through all the usual unplug, plug back in exercises. A service ticket was issued for technical support to try and repair remotely. Monday morning I had TV service but no internet. I called Frontier to notify them that the TV was working but not the internet. They told me "we are working on the problem". By 5 pm there still was no service. I called again, got the same response. I asked if they could schedule a technician to come to the house to repair the internet, was told no. I tried to explain to them that I work from home and absolutely need to get the internet up and running. Got no response other than the same "we are working on it". Tuesday morning, nothing; Tuesday afternoon I call again about 6 pm and was told that technical support had tried to contact me several times but got no answer to schedule someone to come to the house.

My business has been down since Thursday afternoon. They told me on Thursday that it would be Monday before they could come out. Keep in mind I have no phone, no internet, no way to take debit or credit cards. They told me because it is a business they will escalate it, but they need to get an approval by a supervisor and it will take 24 hours to do that. So I call on Friday. I am scheduled for Friday, they will be there today. Then I did not see anyone come so I called at 8:30 pm only to be told they had to make it for Saturday. Ok, waited then. 12 noon came by and I called them, they said, "Oh they will be there." Keep in mind ever since Thursday I have been telling them my business is shut down until you fix things.

This might be long as our 2-month nightmare with Frontier has many twists and turns. We had sold our old house and were moving into a new house first week of April. We set up our services on the new house the last day of March since the first two weeks of April were blacked out for the transition. The nightmare began.

Like everyone else was with Verizon and now switched to Frontier. How can any company be allowed to operate like this!! If you try calling to speak with someone about billing because it is a crazy loop. NOW if you are requesting new service, then you do get to speak to someone. The recording makes it clear that they can't help you with billing complaints. Why do you suppose they felt the need to add that to the recording! I should just call and tie up their phone lines to save others from Frontier! The phone line designated for billing complaints is not connected yet, per recording. Oh but you can request a callback and I am now scheduled to receive a callback in THREE DAYS! That must be due to how mad everyone is with the poor internet service connection. I'm switching! How should we be made to pay for a bill when the Internet service is so slow now?

For years, Verizon FIOS has provided great internet and television service. I have sung their praises and suggested the service to many in my community. Unfortunately, Verizon handed the service over to Frontier Communications. This "frontier" has been a land of service problems and horrible customer service. Internet went down Tuesday. My wife stayed on the phone with them for an hour to fix it... Problem was not fixed. This is critical because my wife works from home. She was told they'd be here Thursday... Yes, two day wait on a trouble ticket. She got a call on Wednesday that everything was fixed from their office so they closed the ticket. The problem WAS NOT fixed. She was on the phone with them for another hour to try and solve the problem. It was still not fixed. Trouble ticket was reset for Thursday.

I have had Frontier phone landline service for years. We moved and wanted to add broadband internet. The phone service was connected within two days. We have been waiting for the router for about three weeks. My husband has called, they say they lost the order. Then, they say that the router was shipped but they cannot lookup when it was shipped. I call and they say they do not provide routers (but it's on their website) or that it is a problem with the laptop (but I have no router) or they just hang up on me (three times). On Tuesday they said they would "drop ship" a router (whatever that means) and it would arrive on Thursday. I'm going to cancel service on Monday but I am afraid it will take days/weeks to cancel. Now, I cannot even look up my account online because it "has been lost".

We have used Frontier for about 8 years now and they are absolutely garbage. We pay for 10mbps download speed and 3 mbps upload speed. We get neither of those not even close, and not even on a good day. We get around 2.5 mbps download and 1.1 mbps upload on a good day that's a very good day. On average we receive around 1.7 mbps download, and 0.5 upload. When I call to try and get this fixed it takes forever to talk to an associate and all they ever want to do is restart the system which has never worked it will help slightly for like 3 days and then go back to its usual self. When we had a Frontier mechanic come in and upgrade our set up he even told us that he doesn't personally use it because it is garbage. Now if your employees know that the product is garbage then shouldn't you be striving to fix the issue.

There isn't enough time in the day for me to write out my entire awful experience with this company. It's been nothing short of horrendous. Fios was amazing... never had one issue until this company unexpectedly took over 2 months ago. Zero customer service, incorrect billing, terrible wait times, no technical knowledge for troubleshooting and oh yeah, no internet, DVR or On Demand access for weeks now. To make matters worse their phone lines don't work and their computer systems are constantly down so calling to complain or find resolution is never-ending. At some point there needs to be accountability from a legal standpoint because they are not able to deliver the services they are promising to provide.

I signed up with Verizon when I closed escrow on March 28, 2016. They never mentioned the buyout from Frontier. I was supposed to have my cable, internet and home phone installed on April 12th. No one showed in the time frame I was told and when I started calling on the 12th I never got through to anyone. I tried live chat still nothing. Finally on the 13th I spoke with someone. It took five days for the equipment to finish getting installed. The employees had new equipment and had no idea what they were doing. Almost a month in cable and internet, excluding DVR, were working fine but still no phone service for another two weeks.

Here I was happy with Verizon and all of a sudden I am stuck in a two year contract with services that suck and I have to pay more for! So annoyed! It's been months and my services still don't work correctly. I pay for HBO and Showtime and expect to be able to watch it on demand but I can't! I complain and they say it will be up and running in a week. 2 months later I'm still calling to complain. The customer service people are very nice but there is nothing they can do about the service sucking!

Since the transition from Verizon to Frontier about 2 months ago, I have not received any communications from Frontier, other than the flyer stating the switch. I have called Frontier twice before today to get my new account information so that I may pay my bill. They were unhelpful, had no account information, could not look up my account with my Verizon account number. Craziness! My bill is usually due on the 4th of each month and since I still haven't received any letter with a new account number, I called again today. This time, I was told my account was closed over a year before I even had Verizon (now Frontier) and that I cannot get access to my account because it is closed.

Talked to them 4 times. They said tech would be here at such and such a date, three times they said the problem was fixed but it was not. Called fourth time, they actually tried to sell me more service, when I had no service. This company is a joke.

My customer service experience was great when purchasing services with Frontier but that did not last long. I have been overcharged every single month... promised a credit towards next bill, then told my credit wasn't approved when the next bill came. It took 6 phone calls, 3 online chats and a total of over 5 hours with this company to get a work order to move my services to a new address.This is absolutely insane!!! I pay over $100 a month to this company every month. I have asked for supervisors to discuss this and I am told they do not have a way for me to contact them. Definitely consider your options for internet/phone services because if you have to call their customer service number, prepare to spend at least 30-45 minutes on the phone and more than likely you will not get results!

On May 8, 2016 I called (waited 15 minutes to get to a person) to have an issue fixed with the guide. I talked to Ross in billing for 19 minutes, Joeseph in tech-support 25 minutes, Ilene in tech-support 33 minutes, supervisor Melvin for 30 minutes and finally Derik in billing for 21 minutes!!! This is ridiculous to have to wait that long to just get the guide fixed! The phone connection is also terrible. I could barely understand them and they weren't knowledgeable about how to fix the issue. Then they say they will give me a $50 credit for all the problems then don't give it and now today June 1, 2016 trying to get that $50 credit and find out why my bill went up.

Similar to the rest, internet went down 2 weeks after Frontier assumed Verizon in FL. Repeated calls and no-show service calls. Cancelled internet and telephone services after 1 month +10 days with Frontier. Got first bill for 2 months which they had no problems auto-debit my account. Was told I would get credited for lack of internet for first month and cancellation of all services mid way through 2nd month. Got credit for lack of internet but nothing else and they sent a new bill for 3rd month when I was no longer a customer. They agreed to reverse about half of that bill as my credit for lack of services; had reduced the amount in half. So, by their logic, my downed internet credit paid part of my bill for June. One month after I cancelled service. PRICELESS!!! IS ANYONE STARTING A CLASS ACTION AGAINST THESE INCOMPETENT THIEVES!!! Count me in.

Not at all surprised to see Frontier have 1000+ reviews with a one star rating. Frontier was supposed to transfer service from my old location on May 31st when I get a notification that the service rep wrongly entered my order and the earliest installation date would be June 17th. For someone who works from a home, that is incapacitating. Furthermore, I made multiple calls to have this rectified and was told every time that escalation Notice has been put in and I would be receiving a call back. Many calls and a day later, I am told that they have no control and I would have to wait with no insight whatsoever into what's happening. Messing up an order, I understand and can forgive but making no effort to rectify it as well as well as keeping a customer totally in the dark, I can't. Bright House, here I come.

I have had a complete outage of all of my Frontier Communications bundle. My internet is down and so is my FIOS TV. I have made 4 phone calls, promised a service tech, and promised a manager would call me back. None of those things have happened. They also told me my social security number has been lost in the transition. That is not exactly reassuring information. Clearly they have outsourced their customer service, and they have yet to do anything to resolve my issues. We have had to stay with my parents because the kids need internet to have access to their final exam reviews, and I work remotely from home. I have been told 3 times my ticket was escalated and I could expect a phone call within hours. They never showed up, and I have yet to speak to anyone.

I'm former Verizon FIOS customer in Redondo Beach, CA. Spent 3 hours with 6 people and still no voicemail access. Getting messages invalid entry or suspended account. I've tried *86, new local access number, calling my own number, calling from a different phone number. The only thing that does happen is that I lose my dial tone and then have to crawl under furniture to disconnect reconnect the Jack and electric. They are terribly unprepared. And first tech support person barely spoke English. I have no time for this. I wish I had an alternative.

Called to get a refund for an overcharge, now put on hold 3 x for 20 min. each. Was told I would get a refund and now charged a third time instead. Request to speak with Supv. Was told they are in meetings and they could not be disturbed. Always speaking with the Philippines. No one from the US to speak with. No help at all. NEVER SIGNED UP WITH FRONTIER. WAS HAPPY WITH VERIZON. BEWARE. FRONTIER IS A BUNCH OF CROOKS!!!

Please look at your bill if you had Verizon FiOS and now Frontier. They are charging $200 for disconnection fees on bills when we had no service for a month and half. They will only give 50$ credit for disconnection. What? I'm not paying 150 to change services. The lady in Fox 4 news was lying. Don't trust this company.

Since the conversion to Frontier from Verizon in April of 2016, numerous small things have gone wrong, changed, slowed down or disappeared entirely in our phone and Internet service. Most recently, the Internet service has been slow. WE are supposed to get 25/25 speed, but never get close to that. Downloading is between 10 and 20 percent slower, and uploading is slower still at about 60-70 percent. Verizon which was also not a easy company to deal with either, at least kept the margins to about 10 percent depending on time of day and content, but it should be remembered that this is fiber optic we are talking about, without the same level of interference as an electrical cable based product.

Heaven help Frontier customers who were betrayed by Verizon. Verizon was no bargain, especially when it came to customer service. But at least the technicians mostly knew what they were talking about. But this Frontier fiasco is the worst and I mean the worst when it comes to both customer service technical ability, customer service rep knowledge and price. Our monthly price went up even though Frontier took away certain services that we had become fond of while with Verizon.

I am at this very moment on the phone on HOLD with the same irritating tune playing on and on while I wait for a human voice to answer. They can't even break up this scourging melody with a "your call is very important to us, please don't hang up" message? Hello... is anyone going to answer me? I have been on hold now for 25 minutes. If I hang up, I have to repeat the whole process all over again which took me 15 minutes with the first person who then connected me to another department (sales) of which I am still waiting to be connected to. My time is valuable too. Terrible customer service. Awful. Oh and by the way... I called this time because the first time I contacted them a month ago with a problem THEY never resolved it then so the need for me to call again today. This is NOT better service than when I had Verizon but now no choice but to be subject to far inferior service???

A few weeks ago, my husband was unable to log into the Frontier website to pay the bill so he had to call them. While on the phone, the representative told him that they have new incentives and we could have the same exact service but at a lower monthly fee. Of course he said yes but I overheard him say, "but I don't want anything changed in our plan". All of that was confirmed and he was assured NO CHANGE would be made. Now, fast forward 2 weeks and we have no phone service. 2 weeks later, suddenly no phone service! When calling their lovely customer service, I am told that our service was changed to a "Voice Override IP DSL Line" and she claimed that we made that change. Hmm... what the heck is Voice Override IP DSL??? When I informed the representative that we never changed our service nor do we even know what that is, she continued to insist we asked for the change.

We too were suddenly advised that Verizon had sold the company and our new provider would be Frontier! Had never heard of them. Where do they come from? They are the worst service we have EVER had! Problems with cable from day one. Yes they agreed to give us a partial refund for our service since they became the provider. However, this isn't a service any of us should have to pay hardly anything for. We have lost so many options we had agreed to with Verizon. We are still having problems. TODAY, May 31st we have absolutely no phone service on any of our phones & no way to contact them! We checked all our lines and there is no visible problem. Absolutely the worst service ever. If we weren't planning to move we would switch immediately. We still may because even a few months of Frontier is frustrating! What is their biggest problem? Do they not have experience working with Cable, Phone & Internet? -Frustrated in California!

After numerous contacts with representatives, I terminated my business with Frontier on April 21, 2016 due to the continued disruption of internet and cable service and total shutdown on my phone for almost 20 days. I had contacted another provider on 4/17/16 to start service. During my disruption of service, I made 14 cell phone calls covering over 400 minutes and never was told the service would resume. My bill was paid up till 4/20/16. They made a service appointment for 4/12/16 to come to my home and they never showed up or contacted. I stayed home the entire waiting for them.

Ever since the change over from Verizon FiOs to Frontier April 1 (ironic) has been the most dreadful experience ever. If you happen to call and get a foreign customer service rep; they will reroute you back into the queue till you get an On Shore customer service rep. Then be prepared to wait 15 mins or more before they attempt to fix your problem.

Frontier has the worst Internet service I've ever used. It'll work slowly for about two to five minutes before dropping off and leaving me with no connection for seconds to hours depending on the day. Not only that, but if I even get connection back within seconds which in itself is rare, it will be annoyingly slow. Downloads of only one to two megabytes takes about thirty minutes to one hour. It's ridiculous. Don't let the promise of affordable Internet fool you with this company. Even the price can't make up for terrible speeds. I wouldn't even give it one star, but I had to.

NO STAR! Horrible customer service! Not rude, but utterly incompetent! My first bill after FC took over took forever to come. When I called them, they had no idea how much I owed or when a bill will be coming. My 2nd bill of 5/2/16 arrived on 5/23/16. With Memorial Holiday, forgot to send payment. So...today, wanted to set an online account to pay. The system wouldn't allow me to get past pay via check or debit/credit card. Kept giving an error message. I called Customer Service & after a long wait, talked to a customer rep who would take down my info incorrectly even though I'd enunciate slowly & would help her by saying "R" as in Roy and so forth. When I asked her to read it back to me, she had everything wrong - my phone number and my email.

Frontier never told me about termination fees when I added a second telephone line and the internet service. Both are temporary since we are a seasonal business open just 4 months from January to April for the tax season. Supposedly, we received "promotional pricing" for both the second phone line and the internet service.

I ordered Frontier service but they told me to wait a month to get an install and have to pay $80.00 service fee which is sucks. I complained about the waiting, but whoever was on the phone she told me to not get the service, but where I live they have contract with Frontier so I can only go with Frontier which is she knew about it and she just hung up on me. I wish I can go with other company!! Who waits a month to get install the internet service and have to $80.00 fee after you wait a month!!!

Since the conversion from Fios to Frontier, my cable goes out several times a day. On top of that, the 1-2 month promo I had with Fios was negated without warning. The customer service rep promised to look into it & call me back but promptly lost my number. Of course, when I asked for a credit because my cable didn't work, he checked with a supervisor, & said that not being able to access pay per view wasn't their problem. ??? I never mentioned anything but my cable going out. The guy had just sat there not listening the whole time.

It is bad enough that Verizon Fios customers are railroaded into this company; but, as of yet have we been able to reach anyone over the phone, regardless of the time or day we try. Furthermore, if we are provided a mailbox, there doesn't seem to be a means by which to set it up or instructions to do so. Neither are we able to address any other questions etc. because the chat isn't available either. The technical service isn't as good as it used to be and it is a Monopoly, since we aren't able to choose another Provider. Is this really the U.S.A to us poor peons, or just to the Corporate Class?

I switched from Optimum on May 5, 2016. The service has not worked for more than 24 hours since. They blamed my phone first, then my kindle. Now my wired PC. I call every day and they want me to pay $155 for the month? For what? It does not work!!! I never had a day of trouble with cable and ran more devices. I called yesterday for a corporate number and they hung up on me!!!

Phone line is down and they will not send a technician for 3 weeks. Please bring back Verizon. Frontier is a joke. I hope a class action lawsuit is in the works.

First off, called Frontier just to get a quote. Guy ran my credit without permission AND had set up my email and password. I mean, I was going to get the service but I NEVER told the guy on the phone that. Anyway, the second thing I didn't like was that I was told to call to set up installation date. It was over an hour long wait, when I finally get on the phone the lady told me that I would be the first on the list. Well, the day of installation came and hours past. I decide to call and was informed that I wasn't in their system! They fixed it and sent a guy out two hours later.

I contacted Frontier to ask about a change on my bill. The answer I was given made no sense at all but the girl did agree to lower my bill by doing a special bundle. She confirmed my bill would go down 50.00 and it would not cost me anything to do this. In the process she disconnect my phone landline and I have no phone. I spent 4 hrs on the phone with 4 different people. Was assured it was a error on their part and they would reconnect my phone within 20 min. That was at 8 pm last night. No phone still at 7 am this morning. Made another call. Was told I would be a call back in 30 mins. No phone call and still no phone. Called again at 1:00 got another story and still no phone.

I have several accounts, all have experienced billing and service issues. Calling their customer service center was thoroughly ungratifying. Long waits, ineffective, disconnected with no call backs, have to start over.

Their selling point was steady internet speeds but mine would drop off to nothing every 10 seconds, dropping all of my downloads. After 2 weeks I called customer support and spent 2 hours on hold then 3 hours fixing the problem because they had no record of me as a customer (2 weeks after I joined). The problem started up again the next day and I spent two more hours on the phone fixing it. When that still failed to work I cancelled my service.

I have read many reviews about Frontier Communications and I guess my problems mirror thousands of other poor souls in California. I want to express my utter disappointment with this company change. Verizon is a good service provider and I wish it was still in California. Below is a summary of our difficulties with Frontier.

First of all, let me start by giving you some advice. Please stop ending phone calls with: "Thank you for choosing Frontier." No, #Frontier, I did NOT choose you. Your mediocre service was forced upon me like bad regime, without being given options, a new contract or any other terms or conditions to agree to terminate our service. Us customers had no choice in the matter. Its like #Verizon took a giant DUMP on every former customer and left us with this mess to handle. So, please, STOP SAYING "THANK YOU FOR CHOOSING FRONTIER" BECAUSE NO ONE CHOSE YOU.

When Frontier bought out Verizon we have had nothing but problems. Our internet is sporadic, slow, or nonexistent. We cannot understand our they can be so inept. The wiring did not change so why is everything so messed up. We never had these problems with Verizon. We are stuck, they are our only options unless we want satellite which is worse. What is being done to correct these issues?

Fortunately I didn't have the connection problems many people had when Frontier took over for Verizon. My battery gave out and I called to order a new one. Even though I was given reference numbers, the battery was never ordered. My third call to get it done or bust, I spent over an hour on the phone, the customer service rep couldn't get it done and was typing with someone else to find out why it wasn't ordered previously. Using a middleman was very confusing and I asked to be transferred to someone who could help. I was then told I didn't want to ask for a supervisor because I would be on hold forever.

I have transferred my services when I moved so Verizon overbilled me two months at $332 monthly which is double of what I am supposed to pay. Then I receive e-mail, "We overbilled you and we are sorry. The system will make the updates so just wait for the system to make corrections." OK. In the meantime Frontier takes over and I receive another bill on top of my $660 bill this time for $168. Little high still but much better than $332 a month. I try calling and was on hold for an hour. Did I mention as Frontier took over, I have not had service but I am getting charged monthly? New bill comes in $200.

My experience has been exceptionally negative. Service disruptions notwithstanding, their customer service clearly does not care about the customer. They don't care to deal with any account issues, they are currently blaming Verizon for all of my account issues (unauthorized additions of services). They have a hard time explaining why my first bill is $92, my second $146, my third at $116, and now its $94. I am told it's all Verizon's fault, that I must pay, and that they cannot do anything. I find it extremely ridiculous costs fluctuate so much when all I have requested for my account is 100/100 Internet.

We purchased the Verizon Fios cable and internet for our new home. 3 weeks back Frontier took over this service and that was the worst possible thing that could happen. After they took over Verizon Fios, we have been facing issues since that day. We asked for a change in the channel pack and Frontier could not fulfill it. Instead, they stopped our service 'BY MISTAKE'. So, for 3 days we had no cable even after repeatedly calling customer service and being on hold or getting transferred to different departments. We had no cable for 3 days and still don't have it. Upon calling them again today, no one was able to resolve the issue nor could they send anyone to look at the setup box. It's the long weekend and we have no cable since the last 3 days. Frontier customer service is hopeless and so is the technical support. Everyone keeps transferring our calls to different departments but with no useful action being taken.

My phone has been out of service since 5 days now and Frontier will not give me an estimated date of repair. I was told Monday it would be repaired Tuesday. On Tuesday I was told it would be Wednesday. On Wednesday, I got the run around by managers. On Thursday morning they told me a technician would come at 8PM! That is a crazy repair time. I cancelled plans to workout, stayed home and they DID NOT SHOW UP or CALL. Now on Friday, no word or estimated repair timing and no way to get any kind of CUSTOMER SERVICE. I am paying for a phone that does not work, and dealing with a company that does not seem to want to correct this or communicate.

Do not use. Do not continue service.

Frontier took my order on 04/24/2016 and sent me a confirmation email, after telling me in 24 hours they were going to call but didn't. I called shortly thereafter and to a new order, and the hookup date was going to be 06/05/2016. Today I called to confirm hookup date. To my shock and disbelief, Adam tells me today that my order #** & Transaction # ** does not exists.

Today I upgrade my account from 50MB to 150MB internet services. The technician was on time and the change last for about 20 minutes. Now I have superior internet services and I am paying 20 dollar less than I was paying with the Verizon account. Yeahhh.

I am in Plano TX and I am moving to another city and requested Frontier Communications customer care guys on May 24, 2016 to schedule my disconnection service from June 05, 2016 then from May 25, 2016 my internet is not working anymore.When I called to customer service then they told me that my device has been deregister or something and we would have to send technician to my apartment to fix the issue. And after they will put some technician charge/cost to my bill that someone went to my apartment and that amount is for that labor cost. And their systems are too slow, for getting our information to look into the account for issue they usually takes 3 to 4 to mins. And when I called another time to ask about my issue status or update then they told NO ETA and NO UPDATE and NO IDEA WHEN MY ISSUE WILL BE FIXED.

All I need is to have my access number and password reset in https://webmail.frontiermessaging.com/#login.html but no one seems to be capable of doing that. They have transferred me to many phone numbers. I have been left holding to no end or they transfer me to the wrong number, tried two chat lines and they cannot help me. I am sick of their service.

Please help. I just wanted my movie channel removed from my bill from my account with Verizon. This company pressured me for my complete SS# and date of birth. The call center was not in the US. I am very upset that Mia asked and insisted I had to give this in order to complete the order and saying this is their policy. I am very upset. Why is this company asking for this info???

Where do I begin? I was transferred to Frontier from Verizon on 4/1/16. Frontier sent me a bill for April that was due the first week in May in the amount of $87.40. I paid in full around 4/28/16 via credit card. Then a bill was received for May that did not show the credit for the April payment. It showed the April amount as still due as well as an additional $117.44. In the meantime, Verizon owed me a credit of $87.44 for some technical difficulties which was supposed to be charged back to my credit card. Apparently, they credited it back to the Frontier account. Although I always pay via credit card, Frontier states that my bank returned a non-sufficient funds check which they were billing me for and an additional $30 fee for a returned check.

I've been living in a nightmare going back and forth dealing with Frontier. It sucks that my apartment complex and the area I live in which was Verizon FiOS is now Frontier. I have been on the phone with them over a period of one month at least 15 times trying to get service for my home. Every time I speak with someone and get them my order numbers....yes more than one then they say the previous order wasn't completed so I have to start the order over. When I think my order is finalized then they come back a few days later to tell me I have to pay $185 for a deposit which I was told previously one wasn't required after they ran the credit check...not to mention every time they had to start my order over because it seemed to be always incomplete they ran my credit. So then after I was told about that ridiculous amount for a deposit I was going to have and wait two months to have the service installed.

I am been with Verizon Fios for 4 plus year. My bill always around 155.00 with phone, internet, and cable. Since April 2016 Frontier Communications bought Verizon my April - May 2016 still 155.00 and some change. But my NIGHTMARE had begin in my May - June 2016 my bill is 560.93 with all the charge that I'm really don't understand and don't know how Frontier Communications come up something like that?

I am never rude with customer service personnel and at frontier they don’t know what they are doing. I called on April. They had me on hold for 1.5 hours to transfer my service to a new address and they didn’t have an appointment till a month from the day I called. Then they never showed up to connect my service. When I call back they transfer you from one place to the other and keep you on hold for more than 2 hours.

We have had continual outages, both Internet and TV. As far as I am concerned, my contract was for fiber-optic and a certain speed for internet, as well as a particular package for television. Frontier has not kept their end of the contract, therefore I should have to pay nothing and the contract should be null and void. I have Time-Warner coming in next week to install their services. Once done, I will be ending any and all ties with Frontier. I don't see how anyone would wait any longer, as this should never had happened in our modern world of technology.

I am an international student. I can't afford superfluous services. For 2 month now I have been receiving random bills from this so called company OUT OF NOWHERE. I did not sign any contract, did not create an account. At first I thought it was a mistake so I ignored it. Here I am one month later with the same bill and two more letters officiously threatening me to pay my bill or they would engage a third party in the affair. I was astonished and angry because I did not have any idea of how this could be possible! So I finally decided to call the company and they just gave me a bunch of phony excuses and stupid stories. What I hear first is that the account was created and then closed in February. Then I tell her that I DIDN'T EVEN REMEMBER CREATING AN ACCOUNT in the first place. She transfers me to another department and the person I talk to tells me that they can't find my supposed account, they don't know why this is happening.

I did not sign a contract with Frontier Communications but Verizon sold us out to this makeshift failure of a company! My 2nd Verizon contract expires at the end of Sept 2016 but I am stuck with a company I did not choose to be with. At least Verizon should have given us a chance to refuse the service and cancel without their phony fine that they hold over our heads! My service stopped working on Friday, 05/20/2016 and is still out of order as of this writing on 05/24/2016. I stayed on the phone for 4 hours on 05/24/2016 trying to get my Wireless internet and TV service turn back on. They got it working for a few minutes and then hung up. Shortly after the service went out again. I had to call again and when I did the phone started acting up...so the Frontier operator said.

I am a former Verizon customer, transferred to Frontier like multitudes of people without being given options or a new contract or any other terms or conditions to agree to. I have been overcharged and when I have called to speak to someone, customer service is horrendous as many folks here have mentioned. I was transferred from department to department. Nobody would take responsibility to help me. Nobody spoke proper English in order to be understood and they could not understand my simple inquiries. I was hung up on numerous times when I requested to terminate my service or they said they could not hear me. I finally called the office of the president, a number which they have now removed from their site, but they at least speak English, yet still very rude, using an angry tone with me when I requested to terminate service. They said I would have to pay an early termination fee of $260.

I am on a limited income. I know what and what not I can afford. My bill thru verizon was around 80.00 a month. In which I renewed my 2 yr contract with them thru the set top box a couple months PRIOR to frontier taking over. Then here comes Frontier. And my first bill from them is $108. Huh what. So I call. And literally the first day I was on the phone for a total of 8 hours. Yes I said that right. Eight hours. And in that 8 hours I was on hold 6 of them hours. 3 times to the tune of almost 2 hours each time. So I gave up for the night.

No internet provider that I have dealt with has been totally satisfactory. Frontier Communications, however, has plumbed new depths of mediocrity. The whole of last Sunday morning was spent on the phone to Frontier. In all I spoke to eight people, some of whom I simply could not understand. Calls were abruptly cut off. What began as an enquiry as to why I could not access a certain channel on my TV ended with the loss of all services: TV, Internet, and phone. My final conversation was with a supervisor. I instructed him to discontinue my service, and explained why I was taking this action. His only response was to tell me that I would be charged $80 discontinuation fee. How can an organization like this remain in business?

What a crazy mess. Without warning, Verizon changed to Frontier and EVERYTHING ABOUT THE CHANGE is a crazy mess! For several months now, each time I make a long distance call, the call drops off constantly - no usable long distance service of which I pay for. Internet service is not working. They scheduled an appointment making me wait from 8:00 to 5:00 and didn't even show up... No call!

I really didn't even want to give them a star at all, not even a twinkle! Their service is garbage. Talk about dropping the ball and running. They said I was fully paid up and I told them to close my account. They said everything was complete and 2 weeks later they send me another bill.

I gave these guys a one star because it's the lowest it would let me. Otherwise I would give them a minus 10000 stars!! Frontier has been a pain in my butt since they bought out Verizon Fios in our area. I agreed with VF on a lifetime charge if I stayed with the company. When Frontier took over, I called and asked if they were still honoring the original agreement with Verizon. I was assured they would after sending them a copy of my agreement. Forward a year and my bill goes up a $1. I call and was told it was a surcharge... Everybody is charged. Okay, I'll let that slide. Forward 2 more months and the bill goes up $10. I call and they say that the cable has a price increase. I tell them about my agreement and they proceed to tell me there is no such agreement, never was, and basically calls me a liar.

Since the transfer of Verizon to Fios it's like returning to third-world service. We have spent countless hours on the phone with their customer service, only to notice our service is actually getting worse. Our apps do not work (we've been told for two months that "they are working on it"), our TV strength is horrific, our Internet is now getting slower (we pay for turbo), and some channels now tell us we don't subscribe to them. In the past week, we can no longer log on to Frontier Online because "we are not recognized." Calling does absolutely no good. We are at the point where we will pay the $230 to break our contract and move over to DirecTV. I cannot believe that the FCC has not done anything to help consumers with this situation.

I was with Verizon for over 5 years with no problems. Out of the blue Frontier notifies me they purchased Verizon and they are my new service provider. That was two weeks ago. A week ago my internet went down and haven't had service since then. I work from home so internet access is a must! This has never happened! A technician was supposed to show up today to "look into it" but never did. Frontier is the worst company I've ever dealt with. Their customer service reps don't know squat. They are useless. Whoever said "Yes, we're ready for the Verizon customers, let's pull the switch", should be fired and never allowed to work anywhere of importance again.

Since the beginning of Frontier take over, we have no landline and yet we are being charged every month. I am paying my bills but I want a complete refund of my payment. This is an outright robbery on our end. After Verizon dropped us, we are stuck with the carrier that does nothing but charge us for non-service.

Without prior notice on April 1, 2016 our Verizon Fios, including landlines, Internet, & TV switched over to Frontier Communications. It is now May 23rd and our internet reminds me of dial up, landlines randomly drop, and the TV... well reminds me of when I was a kid and had local channels only. Except on certain days don't even have them! Can no longer DVR programs consistently, HD channels come and go. And On Demand, nothing is available.

Since Frontier bought over Verizon beginning April 1, 2016 my phone didn't work over a month. When I called in, they have a worse technical support department. Instead of fixing my phone, they broke the internet and the TV cable as well. The billing department mess up my account and overcharged too. I requested they review my account and it have been over a month, they still not offset the credit to my current charge. Every time I call in, I get a different answer. I am so disappoint with the services from the customer service through the billing department. As of now, my phone is still not working. If you are new customer, please do not sign a contract with Frontier in California.

Internet service very bad as soon as it takes over from Verizon. I can understand... BUT.... Subsequently, numerous phone calls, averaging 20 min, makes me believe this company is totally incompetent!!! Unbelievable. I wish I could document every one of them, sincere attempts of mine to reach an agreement. They raised rates 30%, and service was off, and after weeks on again.

After my landline switched from Verizon to Frontier my phone did not work for two days then worked again and now is not working AGAIN. I am a senior citizen with health problems and although I do have a cell phone the service is sketchy and not very reliable so I really need my landline in case of an emergency. I have spoken with, what I laughingly call "technicians" from Frontier. The first one told me the problem was a "switching" problem... whatever that is. He said it was a problem "at my end but probably not with my internal phone line". It was obviously something from Frontier's end. Then after two days my phone was working again. Another "technician" called me and told me they would schedule someone to come out to my house. I told him my phone was working again. He said to call him back if there were further problems.

For 3 weeks now I've been trying to resolve a problem regarding my service and Frontier Communications. I called Frontier approximately 3 weeks ago to inform them that I was cancelling service as of June 1, 2016 due to moving out of the Tampa Bay area and to an area that does not support Frontier. I needed to get my 2 receivers and one DSL modem returned back to Frontier before leaving the area. Instead of sending me 3 empty boxes and return labels, I got 3 more receivers and no return labels 2 weeks later. So, instead of trying to return 3 pieces of equipment I now have 6 items that have to be returned!

I hold Verizon responsible for selling their customers out to this inadequate and completely inept company. As I have been reading the multitude of negative reviews, I am appalled at the similarities in my situation and hundreds of other customers. The hours on the phone, the countless promises of expert technicians to fix the situation "tomorrow", and the derogatory verbiage of the Filipino workers spouting off canned responses like trained apes, has been more than this sucker is willing to handle. I still have no service due to their mistakes. I depend on internet and faxes to conduct my business. I refuse to be powerless. The state of California will be hearing from me. Class action suit? You bet! I'm in.

That is how bad this company is to where I honestly feel like they are giving me cancer from when I log into their website to when I call them and to when I use their services. I am paying for premium services yet I feel like I am getting some garbage service in Africa. The internet is constantly spiking, the tv doesn't even work, has not worked for a month. And their technician, they must have hired on the side of Home Depot, the guy is seriously a **. After 2 months of garbage service and 300$ I am now with Bright House, thanks again Verizon for selling your internet to this garbage company!!!

From my understanding the transition stemming from Frontier Communications' acquisition of Verizon's FiOS network assets took place on April 1st, 2016, and since that time [THOUSANDS] of complaints spanning across three [3] states has been levied at the struggling telecommunications company. These particular states are California, Florida and Texas.

Without prior warning our landline wasn't working. Unbeknownst to us our calls were being forwarded to our cell phone... Surprise. We made numerous attempts, nine phone calls plus but so many I can't remember now, to Frontier to resolve our home telephone problem never speaking to the same person twice. In the middle of all this we were transferred to some moron in Florida who started treating our issue as a new account and in frustration I told him to never mind and ended the call. We have been a FIOS customer for many years, love FIOS in fact, and all we wanted to do was resolve our telephone issue. We continued to call the help number until we found someone who finally understood the problem and opened a work order for us.

VERIZON switched to Frontier. Now only basic channels work on my TV and whenever I call they can't help me. Only keep saying I need to wait, and give me false dates of when my service is gonna be working. The day the customer service rep says it's gonna be all back to normal comes and still nothing. Making me feel like a fool, like they just wanna get me off the phone and don't want me to be calling about this issue for a few days so they tell me it's gonna be working.

Worst internet supplier ever!!! Constantly have to reboot the modem/router. Had numerous tech support guys come out. Sometimes the "band-aid" fix they perform works for about 3 days. Tech support calls get you nowhere. Paying for Netflix that I can't use, state of the art Smart TV remains "Dumb" because I can't access any special features with Frontier Internet. It either loses connection or buffers forever. PLEASE SOMEONE STOP THIS COMPANY FROM CONTINUING TO RIP PEOPLE off.

Was on the phone with Verizon/Frontier for an hour speaking with a service rep then a supervisor. Have had continuing issues with my printer and computer not syncing through the wifi, now I can't access Netflix or HuluPlus. :( The rep kept telling me it was a problem with my TV and not their Internet service, although everything was working fine before the changeover. I figured out the reason is because the tv is not connected to the Streaming Server. The supervisor tells me my account isn't "marked for that service" and that they don't "see" that I have either Netflix or HuluPlus. If I can't connect to the appropriate server, how do they expect to see them?? His tone was that I was lying to him, even though I've had both for several years.

On Monday my internet and phone were discovered to be out. I want preface this by saying I have autopay. I find, after many transfers (in the Philippines) which did not excite me since I am in the USA, that there were two accounts associated with my number. One had a negative balance (meaning they owed me money) one had a positive balance (meaning I owed them money). I could not for the life of me and after asking SEVERAL times to be routed to the USA they refused and insisted on handling my account. They took another $104 and said my service would be restored immediately. That did not happen. On Tuesday I called again. This time got a call center in the USA, they said it shows it should be active within the next 24 hours, give it a little time.

Since Frontier Communication took over Verizon it's been nothing but horrible with their services. Customer support has been horrible! They promised they were going to send a technician on a Saturday. They never show up. I am too frustrated and too tired of explaining my situation/frustration to Frontier's customer service, technical support, and so on. This system should allow rating with no stars. Incompetency, no concept of client satisfaction. What a joke.