Frontier Communications Reviews

Tried to set-up a simple appointment with a tech. Nothing on the website at first. Called but could not get a ticket number in 30 minutes. Lousy service.

At home in Garland, area code 75043 we never had internet reception even when sitting in the living, master bed or in the garage. Would not and never use them again and would not recommend to anyone. Telephone service at our business in Caddo Mills, Texas has been the worst. Phone line constantly having problems, at least 10 service calls in the past 14 months and each time we are out of telephone for days and never received any reimbursement. All they say is "we are sorry".

What a disaster. Have to deal with them due to whole building contracted to Verizon, which changed to frontier. It's been 6 weeks with a weekly visit from technician. Still not right. They took 600.00 out of my checking one month during the time when nothing worked. They are a drain on my life. I have to call daily and spend 2 hours on the phone with them. Mostly being transferred around. DO NOT USE FRONTIER!

I have been without cable TV and internet for 3 weeks. Every time I call customer service they try to reboot the system but it does no work. They sent a technician last week. He changed a box and worked for only about 2 hours. Every time I call customer service and ask to speak to a supervisor they put me on hold until the call is disconnected. They have not called me back, or addressed my issue. This is one of the worst customer service experience I have ever had.

I've been a Frontier business customer a long time doing without fiber optic internet service. When I got on their chat line to ask when they may expect to expand to my area, the agent simply said she can only see current service maps, not future expansion. She then ended the chat. Big help she was.

As a solutions architect, I know how it is for mergers to take place, the amount of records, the legal aspects, and the huge tasks at hand. I deal with many different internet providers throughout the United States and from my experiences, Frontier Communications is the worst at running a smooth internet service provider, communicating, the worst infrastructure in place to handle customer care, and the worst in honoring requests or responding to their customers. Any customers I encounter who has Frontier Communications, I will personally assist them for FREE to transfer them to another solution. I moved my company HQ in April in the state of Florida.

Called to adjust my bill. I wanted them not to charge for WiFi I didn't order. He said he would take off current month, but could take off previous months. He would have to turn into manager to make that decision. No empowerment there! Everything is different about my bill when they said everything should be the same as Verizon.

This company is the worst company I ever dealt with. I agree with previous people that rated this company. Today, this person Sonya from their So Called Customer Service did not like what facts I was trying to tell her with the problem I have. I have three new laptops and program with HP to get them serviced or fixed as needed online. On the last Thursday night, I was having trouble with my new laptop so of course I called HP. They said, "Not a Problem," so they started to upload stuff to my computer. It was going so slow because of Frontier Internet I could not get it done. The HP person said the our internet was going too slow. I said, "WHAT? I pay for this damn service and it does not work?" I thought they learned that I do not like paying for a service I don't get.

I was a previous Verizon customer with no problems and wanted to transfer service to new house which was previously serviced by Verizon. However, now under the Frontier regime, nothing is easy and I had nothing but problems. I received 3 confirmation dates (verbally and by email) for installation times and technicians never showed up. I spent hours on the phone trying to confirm what was going on and when they were really going to install, only to have them put me on hold for hours, lie to me, transfer me aimlessly...

I was very displeased with the customer service I received over the phone. I called in and originally spoke with Frontier's HOA Customer Service Department. My request was to cancel my cable/internet service on June 27, due to the fact I am relocating out-of-state. My goal was to be proactive and notify Frontier in advance, so where I could receive my boxes to return my equipment, and to make sure my final bill would be forwarded to the correct address. When I came home, my service was canceled entirely. I had no cable or internet. I do run a business using the internet from home, and I lost dozens of customers due to the error. I spent over 2 hours on the phone with over ten associates from (ranging from the technical department to the residential department). Two hours of my time and cell phone minutes were wasted, dealing with associates that were not knowledgeable and could not fix my issue.

My cable and internet recently went down. I called Frontier to have looked at or repaired, however, I was left on the line for several minutes. I re-dialed the number and got a different person on the phone. After going over some basic troubleshooting, he determined that a second ticket was needed to have a service man do the local repair at my home. He said that someone from Frontier would come by at or before 7-PM. He then told me it would be scheduled six days from my call. Wow, was I surprised. Horrific service to say the least.

I never had any problems with my TV/Internet until Frontier Communications took over Verizon. They are absolutely the worst company I have ever dealt with. They've continually lied to me. You spend hours holding on the phone waiting for someone to blame YOU for their problems. I wanted my cable TV removed since we don't use it. They tried to make me pay an early termination fee, even though I wasn't under contract. Then I got that fee waived by filing a complaint with the state AG.

The overall experience is similar to that previously posted, however, it differs in one respect. I called Frontier to upgrade 2 TV set-top boxes, Frontier said I would have them within a week. The next day I received 2 mailers to send the old boxes back to Frontier. But that was the extent of it, apparently or ?? the rep did not order the replacement set-top boxes only the mailers to send the old ones back. After several phone calls and always getting someone in never never land who either did not understand me or I could not understand them, this morning I finally got a fluent and easy to understand woman who was very helpful and reordered the equipment for me. Now it's back to waiting - again. Rotten service, rotten company. They should be shot.

My experience with Frontier has been a nightmare. Have never experience problems with Verizon until the switch. My bill has tripled and no one can tell me why or what the extra charges and taxes are for... I was paying $154 a month with Verizon and now $190 with fewer channels. My new bill for this month was $635... In looking into my account they discovered that they had added termination fee charge and other services that were added that I actually don't even have. They gave me a so-called credit which brought my bill down to $400+ but still can't tell me what those charges are for. I said "How am I paying more for less services???" I said I wanted to cancel my services and was told I would have a early termination fee. I said "But I didn't make the change - Verizon did. So because I dislike the services provided I'm being penalized for wanting to leave!!!"

Have called repeatedly. No one seems to understand bill and can not help me. Left work early to talk to manager at Frontier store and there was no manager there and no one could understand bill or help me. And I have been told I will be charged early termination fee if I switch companies. I've already been way overcharged, spent hours of my free time trying to resolve.

Completely incompetent. After 4 MONTHS still unable to execute a simple address change. We are 1st time customers and never had an account with Frontier previously. Customer service entered the address incorrectly in their system. As a result, we never received the $100 rebate or the billing statement. After repeated calls over a 4 month period to the Customer Service Center and the Rebate Center we are now stuck in a perpetual loop. Rebate Center claims that Customer Service must update their system before they can send anything. Customer Service says the update is complete.

I previously had Verizon and had no issues. As soon as Frontier took over I am having to call every other week for outages of my internet, cable and phone. When you pay a $200 bill that is totally unacceptable! And the customer service is useless. They are outsourced idiots that have no idea how to resolve a situation. I am beyond frustrated sitting at a friends house to use the internet because mine is out. The prices are sky high and the service sucks! I am not a complainer and this is actually the 1st review of a company I have every written, but I had to take time out of my day to share my frustration with this company. UNLIKE other companies they do not offer any explanation or even escalations for outages. A promise a supervisor will call back and it never happens is all they will give you.

We had Verizon FIOS for years and never had an issue. They sold to Frontier. Since that time, our TV and VOD services were not reliable. We called & didn't get any resolution for 2 months. Now, there are two payments that they've cashed but didn't apply to my account. I called twice and two people off-shore said they'd take care of it. They did not. I called yesterday and talked with someone who said they didn't even submit to the research department. I expressed concern because the off-shore people don't seem to understand what to do. She offered to, but I had an appointment & had to hang up. She also indicated that I could call back and ask for someone in the US, which I did today. When I asked the person gave me grief and said "HQ is in CT." I asked where she was and she hung up on me.

For the last 10 years we have been stuck with this company for both our phone and internet as there is no other providers here. I have been complaining to them for the last 4 years that every time we get any kind of inclement weather, we lose either internet or phone service or both. Nothing has been fixed. Recently, within the last several months we have been getting our internet dropping 5-10 times every hour. Today June 15th, 2016 the tech came out and instead of fixing any issues they reduced our upload speed by 25%. They say this is supposed to stop the constant drops. So they lower our speeds but bill remains the same.

Under Verizon, for years I have no disconnection whatsoever. Under Frontier, 3 times disconnection in 2 months. Then they gave me discount with confirmation number confirmed. I took note of the confirmation number. But then the discount never applied. I call them again with my discount confirmation number, they say no such discount... Really really bad customer service. Google will target Dallas as their next Fiber service, will definitely move to Google once they are available.

We had Verizon Fios and got the internet speeds we paid for and a little more. Never a problem. The moment Frontier took over, our wireless speeds dropped regularly to as low as 1mbps (we are paying for 150 up and down). When we ask for help, we spend 20-30 minutes resetting routers. Then they tell us they will send a technician out but we have to pay for it. When I told him we are paying for a product and it is their responsibility to deliver the product, not charge us to fix their problems, the tech told us we could "negotiate that with the serviceman who comes out". The technician sympathized with our complaints and told us he created a trouble ticket and referred it directly to his supervisor who would be calling us within the next 4 hours. That call never happened.

Very poor customer service! They are lying, hanging up, charging excessive charges, making up charges. I had to disconnect from them because of the billing problems and after I disconnected and paid my final bill, a month later they charged me another bill! What a scam!

Since this company has purchased the services from Verizon Fios I don't have the services I'm paying for. It keeps saying coming soon. I call for credits, most of the customer service transfer me around to the tech department who runs test. Which screw the service up worse. Transfer you back for credits which it takes over a hour to get that person to understand what is going on. They can't fix what they have if it's saying coming soon. In the meantime they continue to bill you for the full service.

My account was transferred to Frontier along with many other peoples from Verizon. I was told by the rep at Frontier to pay my entire bill including cell phone, which I did. Soon after, I canceled my service and they are keeping my overpayment of $200.00. I have been on hold several times for 1-2 hours each time, disconnected and never called back. Now they seem to have the dates of payment mixed up and said that the payment was cleared in March when I was still with Verizon but in fact I didn't even make the payment until April 6th. They are telling me to try to get the money from Verizon when I paid Frontier. What is going on? I think they are either so mixed up or they are just trying to steal money. Every single phone call is recorded yet they are asking for proof of payment, and so many things from me, I just don't have a clue how to get my $200 overpayment back from them that I don't owe them.

I decided to fall for one of the Frontier ads that offered great service at a great price. I could write a book on the nightmares I have had. I am pretty sure I will get brain cancer for all the hours I have been on hold. Bills way over quoted price; 30% HIGHER. Out of service 30% of the time: FOUR TIMES IN LAST 30 DAYS. Wait times as long as 2 hours; THEY USUALLY TIME OUT AFTER 39 MINUTES. Technicians never showing up when promised; TODAY HE WAS ONLY 70 HOURS LATE. Last venture without internet for four days and counting.

Frontier bought out Verizon. It's been hell ever since they have claimed we had a balance forwarded over from Verizon. (We don't.) I made sure to clear up any bills owed to Verizon before the big switch only to have these ** send me a bill stating that I owe $500 and change. (WTF.) No I don't. All they get or got from Verizon in account information and balances, no account notes, no credits, nothing. I called them back as I have not only proof of payment but proof that the account was balanced at 0. They have transferred me 6/7 times had me on the phone for 2 hours, the call disconnected. They never called back. I HATE this ** company and for fear of having anything go to collections I have not closed this account. I am on hold for a "Supervisor" right now. WHAT TO DO?

I have spent several DAYS and HOURS on the phone with different representatives, just trying to set-up internet. They couldn't find my address, even though the previous owner had service with Frontier, and then when that was resolved, and my account was supposedly set-up, my call got disconnected (happened several times), and when I called back, they didn't have any of my information, and couldn't find the address again! Also during the set-up process, I was sent to 3 different departments to have promotions and military discount applied. I was finally told that I had to call back during the week to speak to yet another representative. After several more hours and phone calls, they tell me that the promotion is not valid in my area and that the account has to be in my husband's name to apply the military discount.

I have Frontier and had tv problems, no paid for movies during the first month. The movies came back slowly and my phone and internet were fine. Then came May. First I lost my internet for a couple of days and at the same time I lost my phone service. I still have no phone service after having contacted customer service and the supposed "tech" people. Customer Service hands me off to the tech people and then the tech people want me to go back to the CS people. I spent two hours today, first with CS who couldn't help and they handed me to the tech person who couldn't fix my problem. I asked for a trouble ticket and was told that the higher up wouldn't give me one because my account was not set up right or some such nonsense - sends me back to CS. Well that was enough of that. I am currently shopping for another internet, TV and phone bundle with another company.

Verizon must've taken a huge financial loss!!! To bump down to this company should be a huge disgrace! I'm thinking for Frontier to take over Verizon this must be a better company. W-R-O-N-G. I'd rather be back w/ Bright House! First of all Frontier must have fired ALL Verizon employees, but the customer service they give is a grade -0 (with a 0 being the worse). These people must have put the "let the rep tell the customer what's best" training and passed with flying colors (this is me going through 7 different reps for the same constant call and being told SEVEN DIFFERENT ANSWERS). When you think they would keep all the good/smart people in dept such as: management, marketing, human resource, the department that takes the cake "Technical Support". How do 3 different techs tell you "there's an outage in your area, we'll notify of an ETA when available"?

We formerly had Verizon Fios when it was bought out by Frontier. We had zero issues with Verizon but now with Frontier we have outages and slow internet with no explanations from Frontier. Find another carrier.

Frontier Communications is the worst company ever. I have never experienced such incompetence. Customer service only tells you what you want to hear. They lie and never call you back if you get disconnected. They tell you someone will be out to fix the problem. You wait 4 days and no one ever shows up. When you finally cancel, they want to charge you fees and also not think it is reasonable to refund you for the weeks you had no service. This company is stealing people's money and do not care. They need to be sued in a very big way.

This has been the worst customer service experience I've ever had to deal with. I don't know how this company can exist. Started when I had to move in mid May. My 1st attempt to order a tech to come out and install internet and phone services at our new residence turned out to be a 3 hour ordeal which ruined my whole night. I would routinely get dropped from the call, transferred to different departments because the person I was currently talking to could not perform the services. After being transferred a handful of times I realized that they were just transferring me around to the same departments. After 2 hours, I asked to speak to a supervisor and the guy just put me on hold and transferred me to someone else. This new person claimed to be able to help me so she scheduled a guy to come out and install everything at my new residence on the requested day (took 45 minutes for her to order it).

Waited all day Friday, no cable guy, no call. Saturday, about 3 pm, reschedule for Sunday between 8-12 PM. I called about 10 am to check. THEY reported that the cable man said "no access". He lied. They wanted to reschedule me for the 15th. I said NO! I wanted it done today. Wi-Fi isn't working (have to pay for overages). I'm missing TV channels, etc. Cable guy is here after I insisted. Customer service is lacking. Verizon did this switch!

Way overpriced for the service they provide. Had to install a second DSL line to get the throughput needed for our small 3 person shop. Was charged a $700 termination fee even though I never stopped the service as they are the only ones that service our area (monopoly). Took 2 months for them to correct the issue, and they have charged me a late fee on the incorrect amount so it looks like another phone call for me. I wish they would stop overcharging for slow DSL service.

Frontier bought Verizon Fios in my area at the same time as I was dropping Fios. Despite multiple communications and the fact that the number has been transferred over to Bright House, they keep billing me and try to reach them... OMG... impossible. They now take over. Worst ever on my list of bad customer experiences.

I have been trying to upgrade my channels and internet since 5/18. I can't tell you how many times I have called CSR and support to get the necessary upgrade. Can't tell you how many appointments they promised and never showed up. CSR don't enter their notes in the system. Spoke with supervisors and even their bosses they promised with no luck. I will never recommend them to anyone.

Okay, first off, I'm mainly writing this review to vent about my experience. I couldn't care less who reads it or, for that matter, if anyone reads it. I just hope that anyone who does happen upon this know to avoid at all costs Frontier Communications. Frontier recently replaced Verizon as our provider of "high speed" internet. The quotation marks are there because in truth their speeds are crap. At least in my area that is. The bill says 3M/768K, but normally it's far slower than that. Finally a few days ago, we finally snapped and decided to switch internet providers, to one offering a 150 Mbps download speed for not much more than we were paying Frontier. I attempted to call Frontier to cancel the service. Short version: absolutely terrible experience. Service still active.

Terrible customer service. Missed multiple appointments without advance notice. Made appointment for a 8am-12pm window on a Friday for install of internet. I called at 11am to check on status. Sat on hold for approximately 1.5hrs. Spoke to several different CSRs, and a supervisor; was disconnected and did not receive call back; was told by a supervisor that I would receive callback with solution and never received one; somehow my install got lost in limbo. As of 1 week later I have still not heard from them. Contacted CSR rep via chat and requested termination of all services and was informed a specialist would need to contact me to perform; will update with results of that interaction.

This is the worst company EVER! I tried to pay my bill--on hold HOURS for days and days. FINALLY got thru. They said they can't find my account. I get notices in the mail--they are gonna report me to collection agencies. I'm trying to pay. I always pay my bills. They took over Verizon. I finally paid it anyway although online say I owe no money but I get late notices. OMG what a mess. I cancelled my service. OMG they are soo bad. Do not use them.

After suffering with Comcast for years I honestly didn't think it could get any worse. I WAS WRONG. My experience in my first month with Frontier has been absolutely hellacious! Extreme incompetence from the installation to billing to customer service. They sold me 100/100 speed but then installed a coaxial cable which is only capable of 50/50 speed. I have wasted at least 5 hours of my life trying to get my bill to match what my contract says I should be paying. That struggle is ongoing. Just trying to get through to a human is cruel and torturous. I get "disconnected" literally every time I call. I'm serious when I tell you it typically takes 3-5 calls getting disconnected, usually after being on hold for 10-20 minutes, before I can even talk with a person at this horrific company.

I had Verizon for 10 years on automatic payment, the same week Frontier took over I had to move April 1st. Frontier stood me up 3 different times and never came out to connect my new service. This was April 21. No connection with Frontier. So I went with Charter another internet server. I canceled Frontier. Frontier keeps collecting on my closed account. There is no end to this. I have spent 6 hours on the phone with Frontier and they keep assuring me the account is closed. This evening I have an new invoice because they said the bank cannot process their payment. Of course not, to my great inconvenience I had to close that account weeks ago to keep out Frontier. Frontier is the worst experience I have ever had. I think I threw out the last bill. Who knew they would keep trying to collect after three months.

Something needs to be done about this so-called company. They took over Verizon in April and I have had nothing but problems. My house phone would not let me make outgoing calls. People could call in but they could not hear me. It was like the phone was muted, so I call their service tech only to have not only that problem but when they ran a test of the phone, whatever they did caused my TV and internet service to stop working. After 1 week of trying to get it fixed, I cancelled the house phone. My grandson worked on the internet and got it working and they finally somewhat fixed the TV service. I got a home phone through Ooma (internet) and they ported my disconnected over and it worked fine. Yesterday I came home from work only to find I again had no TV or internet.

This company is the worst. I had no phone issues or cable issues until the switch from Verizon. I called to report phone not working. Frontier ran diagnostics and got service back but I hear a radio station also, was NO SHOWED twice, no satisfaction from technical support. I'm so done with this company. 5 phone calls and still no repair.

I was paying $140.00 a month with Verizon. FC canceled my current contract and made me sign up for a new one. My first bill was $465.00. I reported it to the: Cable and Telecommunications, 500 W. Temple Street, Room 493 Los Angeles, CA 90012; Cable Television Complaints, Unincorporated Los Angeles County Areas, 213-974-2323 cabletv@lacounty.gov. This is very shady business practices with them and find your Local Franchise Authority Contact Information. They are breaking terms of contracts and making you sign up for new ones.

Maybe Verizon will return? I have had bad service, dropped service and higher rates than before. I work from home and can't believe this crap! This is costing me money. WTF is taking so long to get this corrected and straighten out. NO ONE will recommend this company for service. No one will read this message because there are so many already written, I just feel a little better getting to vent here. Looking for another place to take my business. Verizon handed all of these customers over to Frontier and they have blown it!

I had Verizon with hard line phone & internet. I never use hard line phone & asked Frontier to disconnect the hard line phone & leave the basic internet. A month later they had not done this. I had been out of state 2 weeks and arrived home to find I still had phone service but they had disconnected my internet and they were going to charge me for the phone service I had asked to be disconnected. I got calls from them saying I had to give permission to have the hard line phone disconnected.

After having the slowest service and upgraded to the best one, I was overcharged for services I did have and to get to the right department, you get transferred all over the US to speak to an independent rep that lies and doesn't document none of the conversations. Never do business with this company period.

We requested our service to be canceled when we moved house, scheduled for late June but wanted the TV and internet turned off but telephone left on because of the alarm system. It would cost over $120 per month to do so. We said: "Arg but O.K." Well on June 7th our TV stopped working and on June 9th our internet stopped. Calls to their service department gained nothing. A call to the City appears to have worked because the internet came back and shortly later the TV appears to be working. However, the robo calls are now getting through again. What a bunch of FUBARs they are.

I contacted Frontier about getting internet service at my newly built home. They assured me they could definitely could get me service; I asked them SO many times to be sure because Time Warner completely lied to me. However, Frontier was exactly the same. Despite being promised the fastest internet service at my newly built home, it ultimately did not happen. When I called to go ahead with the deal I was told my address was unserviceable. They said they could come out to see if they could do construction, but if they did, my internet would be extremely slow. At least they were honest about that. I spent so much time and effort talking to Frontier & everything they said was lies!!!

When I called to get the pricing on bundle packages, I told them I wanted to go with 119.00 package and then needed to change the TV channel lineup and she stated by doing that would lower my bundle package to 99.00. Great. But when the bill came it was over 400.00. Large jump from 99.00. I did ask for written confirmation on the 99.00 price but she stated she could NOT do that and that this price would be reflected on my first bill. NO WAY did this happen. I have been dealing with Frontier for several months now with the bundle packages. Do not TRUST anything they say. Unbelievable that they can do this... I guess that is how they get customers to sign up...

Frontier Communications is our ISP. We have a dedicated Fios Line from them. We've been running 5 Servers – web, email, file, ERP, terminal – since 2013. A few weeks ago, uploading speed dropped down to less than 5 Mbps; which is very serious problem. I called them and spoke to several technical support representative. I was surprised of their lack of knowledge. I told them this is HQ and we are running all those servers and this is Fiber Optic Dedicated Line. But they kept asking me about lights of a modem, whether my computer is laptop or desktop or iPad, whether this is Ethernet or Wi-Fi; which is unrelated to the problem. I don't think their technicians understand what the situation was. It is very suspicious that they have a minimum capability for running this kind of business.

I had a problem with my bill because it was very high balance and I called Frontier many times and they didn't want to help me. Finally when I told them that I will report them then they put me on hold for about 1 hour.

I was a Verizon Fios customer who disconnected service in February before the Frontier acquisition. From that point forward I have received two bills each month. One where I have a credit balance of 25.30, and the other that has been accumulating monthly charges to the tune of 1237.13 as it stands today. I called into Frontier and was told by a rep that it is valid since I only closed out one account. I told them impossible, since I returned the equipment. He said I had opened up two separate accounts at the same time. I asked for a sup and he muted me until I hung up.

Very disappointed with Frontier since they purchased Verizon. My business lines have been down for 4 days now. I will be looking for other options.

On 5/25/16 I requested a new phone line be added so that our elevator phone line could be reconnected. I was advised by Glenda that it would be $81/month and that she was transferring me to Salvador to schedule the installation. According to Salvador the first available date was 5/27 8-5 pm and the order# ** was provided. On 5/27 no Frontier technician showed up.

We moved recently to new apartment and Frontier is the only internet provider there. So forcefully we have to go for it. On May 9, 2016 we called Frontier customer service and asked for new service. They confirmed us that by June 15, 2016 internet will be set up in my home. On June 8th, 2016 we called Frontier again to confirm that in 1 week they will set up internet at my home. They replied me saying, "there are no records exists in our system" for our internet request and I was shocked by their response. They again said to open a new account and it will take another 1 month. They are simply playing with customers like us instead of fixing their process. Before going to a new apartment make sure that you don't have Frontier there. Worst Customer Service Ever. Thanks!

I (like all Southern California residents) was forced to move to Frontier when Verizon sold their services to them. I did not have the painstaking experiences of losing my phone services like so many (I had cable and internet), but I did see a $30 increase in my bill. When I called (and waited on the phone for 25 minutes for someone to take my call) I was told there was not an increase. When I explained the differences between my Verizon Bill and Frontier bill, they said that I was on a "promotion" by Verizon, and that did not carry over (I was speaking to someone in India). I explained this was not the case, but could not get them to lower the bill. After hearing the horror stories of others, I decided I wanted to see if they could repackage my services for a lower bill. The first time I called, I was on hold for 30 minutes (this time in the Philippines).

$400+ for the first month!!! Now, that is absolutely ridiculous. One month earlier, Verizon wanted $69.99 for the triple play with 100mbps internet. Since the takeover, Frontier has jacked up the price to $130.00 per month, and also wants $80.00 connection and $215.00 deposit. Check my math, but that is $425.00 for the first month!!! I have nothing negative on my credit either. It's ridiculous the way Frontier is trying to take advantage of people. They have a monopoly on the service, and TWC can't get in because Frontier owns the cable. Frontier made sure that I knew that no one else has Fios service but them. Frontier Fios is outrageous and trying to Gouge customers with ridiculous high prices.

My husband is in the U.S. Army and when we moved we had to change from Verizon to Frontier. Mind you, we NEVER had an issue with Verizon...however, Frontier has been a nightmare! Upon moving, we called Frontier to schedule a technician to come out and set up our service. We moved within a day and they scheduled a technician 1.5 months after our move-in. They said they are extremely busy. Unfortunately, they are the only service provider, so we had no choice. We ended up going over the data limit on our cell phones and paid over $60 in addition to the 1.5 months of Frontier internet service, when the service wasn't even set up.

I never had any problem with my internet connection until Frontier bought Verizon Fios. My connection drops about every hour for about 2 to 5 minutes each time. I'm also paying for 75/75 connection and getting 32/30. I did demand a credit, which they said would appear on my bill, but I had to call again to actually get one and they were going to charge me a late fee if I didn't pay the full amount by the due date because the credit may not reflect it in time. I told them I would NOT pay a late fee for their incompetence and the rep said she made a note of that in my file. There are other problems with trying to pay my bill and updating my information. I'm cancelling my service and going with Time Warner cable.

I never had an issue with Verizon. When Frontier took over, my internet service is a joke. All of a sudden it takes 3-5 minutes for a page to load, if it loads at all! When I call I will be speaking with a customer service rep and after about 5 minutes the line disconnects, EVERY call. Now you know they have your number right there. Do you think they are going to call you back, NO, you have to call back and go through everything again and then the line disconnects again, and once again, no one calls back! Also, I never had issues with the cable going in and out if there was a breeze outside, but since Frontier took over, my cable is in and out. I can't wait for July 25th so I can dump this garbage! Thankfully this happened at the end of my contract so I have only a couple of months to deal with this trash!

I called customer service to obtain my security network key so I could add another device for Wi-Fi. First off, the customer service is located in the Philippines and the agent was difficult to understand and did not seem to understand why I was calling. The agent proceeded to place me on hold for 25 minutes and when he came back on the line, he still couldn't provide me with my password. I asked to be transferred to a Supervisor and was told one was not available. I ended the call at that point. I then called back and asked to be transferred to a Supervisor and proceeded to be placed on hold again for 30 minutes before the call was disconnected. Needless to say, I did not receive a call back from them despite being asked for your phone number in case the call gets disconnected. The customer service is absolutely terrible!

Worst Customer Service EVER! This company should be banned from local phone service. Absolutely, totally the worst customer service I have ever experienced in my 64 years on this planet. And all I wanted to do was move my copper telephone service from one address, to another address, barely 1/2 mile away. Now into day 13 days with no phone service, and EVERY TIME I've contacted them, I've been put on a very lengthy hold (longest was 19 minutes), and then promptly disconnected. Online chat is of NO help, as their only advice was to call the number... and around we go again... still, with no phone service. Now with FOUR sessions trying to resolve the problem. Four different dates given for tech person to show. And four no-shows. These people, as a company, are complete idiots.

I lost my phone service for about six weeks. I first kept being connected to their customer service in the Philippines. I could barely understand them and the person kept telling me a tech was coming to my house. Twice they said they were sending someone and while I wasted my time waiting no tech ever appeared. I finally obtain a phone number for someone in the US and they told me someone was working on the problem. I kept waiting for someone to contact me. I found out later they were leaving me messages on the phone that didn't work!

Our business was transferred from Verizon Fios to Frontier on April 1st, 2016. By mid-afternoon we had no internet service and unreliable phone service. Television seemed unaffected except for the purchase channel (On Demand). After calling Verizon and being redirected to Frontier, I was told they could not find our account. My calls were outsourced, scripts were being read and re-read to me verbatim, but nobody was listening. I was transferred and even disconnected numerous times. I thought I was losing my mind. So I started contacting other businesses, other providers, friends that work for Verizon, the local news, I even took to blogging, you name it. I was going to be heard!!

I waited a month for my appointment to have the internet installed at my rental property. I waited all day on that date and was reassured that they were coming. They never did, and now they tell me that my new date is August 17th. The RIGHT answer when you have been so inconsiderate is: "We will have someone out there tomorrow, we are so sorry." This company sucks; don't bother with them.

It was a nightmare since Frontier took over Verizon. I cancelled the service after bad experience. But it doesn't end here. The return process is even more painful. I requested empty box for 3 times before they really sent out one with a tracking number on it. Different rep told you different thing. I had the internet and TV service. The first rep told me to just return the TV box and remote. The second rep told me to return just the router for the internet which really doesn't make any sense. Finally, the third time I called, the rep told me to return everything. Sure I will. But the box that arrives can only fit in one freaking equipment. Seriously, how many times I have to call to make things right FOR YOU!!! No wonder no one wants to stay with Frontier!! I just had the box stuffed to its max and return it to UPS. Will update more when they refund me the $$ (if they do).

Ever since they bought Verizon here in Florida my life has been a nightmare. I started with a 2 yr contract with Verizon for a monthly price of $153.36 and now Frontier comes along and has added 8.79 on to my account for no apparent reason. I have called and they told me that my promotions ran out which I didn't have in the beginning, then they told me that they will adjust it and that neither has happened. I literally have to call this company at least 3-5 a month and stay on the phone with them for minimum of 75 minutes just to get to a supervisor and then an additional 30 minutes to have them fix that month's bill and to tell me that future bill will be fixed but are not correct when they arrive.

It's been months now since Frontier took over, and they STILL don't have my customer information in their computer... except for of course the billing information to charge my credit card every month. Our internet service has been completely problematic, and we are experiencing an issue where it seems as if Frontier is illegally throttling our speeds. Everything we try to download on the internet takes two tries. Initially, speeds crawl, but refreshing a page/video or cancelling and restarting a download goes at full speed. Service goes down completely periodically. Since Frontier does not have us in their computer system, the technicians literally cannot try and fix it. They keep telling us to go to customer service to have them add our information into the computer, which never happens. This is absurd.

I HATE FRONTIER. I got switched over from Verizon. I called Frontier about a month later to put my account on vacation mode, as I do each year. Was told "no problem." Account was supposed to be on vacation mode April 11. Well, imagine my surprise when I get a $189 bill for service from April 22-May 21 when my service should have been on hold on 4/11. I call, they say that there was a glitch, it will be straightened out and I will get a credit. (Never mind that the $189 is higher than my bill would have been under Verizon) Then I was charged AGAIN for service from 5/22 to 6/2. Another $189. So they've now stolen $378 from me!!!

Unlike others that have been negatively affected by the FiOS takeover by Frontier, my internet/phone/TV service was relatively unaffected with the exception of missing On Demand purchases for TV. I couldn't pay my April bill due to the switch, so I had to pay a double bill in May. Then I noticed that Frontier was charging about $20 more for the same service that Verizon was. I also noticed that I had a Verizon discount that was set to expire in June. On the third try I was able to get a customer service rep on the phone to ask if I could change plans from my grandfathered Verizon plan to an equivalent Frontier plan, trying to probe for a promotional deal. The rep said I could get a minor internet speed bump if I was willing to spend $30 more a month, no bargains here thank you. Suffice it to say I was less than pleased.

Painful and dangerous this transition is. 4 (four) broken appointments... When we called... "apologies for the bad information" each time. This last time we stayed home for a 2 to 4 pm appointment to be told... technician is doing the repair remotely. No home visit. No landline service. Worst part... We have no choice. It is Frontier or nothing. Can someone start a class action suit?

Cannot use rewards for movie purchase like with Verizon. This experience with Frontier so far is awful. We cannot get Time Warner so we are stuck. Just too many little things that just piss you off.

Since they bought out Verizon in Texas, our service has been spotty at best. Paying full price on our bill and receiving service about half the time. Called customer service. The first time they told my husband that they were still working on getting things up and running. When he asked for a credit on the bill reflecting that we were getting only partial service, they passed the call of to billing. The lady there asked for his number and would call him back. A call never came. I called customer service because service was still spotty. They said they were having trouble in our area and would get it fixed. I received an email stating it was fixed, but here we are still getting spotty service. All throughout the day it goes off and on. Very dissatisfied with this company. The only other option for us is the cable company.

We recently purchased a new home and I called to get my service transferred. Rep 1, took all info home I had in original service, new home address to where service was to be transferred, date of May 27th, was date service was to be in my name & service was to begin in new home, however, Rep 1 said couldn't do it until 6-6-16, I agreed. We closed on new house on 5-27-16. I again called customer service to verify that I would be getting cable installed on 6-6-16. Rep 2 confirmed the 6-6-16 installation date. I took off work 6-6-16 all day because no one called to give me a window of time to be home on confirmed date of 6-6-16.

I have 1 Wireless internet connection, but they charged me for 2. When I called to complain, the first person transferred me back to the beginning of the automated phone system, then the next person wanted to transfer me to the internet department instead of addressing the billing issue (yes, he was in billing). When I insisted on speaking to a supervisor, he advised me that the sup was taking other calls. He refused to give me the supervisor's name. I had to repeat my problem SEVERAL times before this man would comprehend what the issue was, then he put me on hold only to come back and say that even though it said 2, it was actually only for 1 installation... SO they are charging me for 2 installations but saying it's only 1.

This company is awful! I was switched over from Verizon Fios and they have the worst customer service. I attempted to contact them about my bill (because it went up 150.00) and after they had hung up on me twice, with both times waiting approximately 55 minutes each I finally reached an agent who was willing to help me and understood that the transfer of services up'd my price too much. He stayed on the phone with me and 'credited my account' approximately 92.00. He told me to check my account in a few days to allow the changes to go through. I waited and went online and there was a 25.00 credit. I called the company to see what happened to the rest of the credit and got hung up on twice. Now I just want to cancel!!!

We were Verizon customers & Frontier bought them out. The very day the transition took place I could see my internet connection was not the same. I have contacted customer service and they say it is better performance than what I am paying for and for an add'l $10 I can improve the speed! It was fine when I had service through Verizon... why all of a sudden the horrible performance?!? When my contract is up I will be switching!!!

My Verizon cable and internet services was sold to Frontier Communications without disclosure to me by the way. I was without service from the May 10th-31st, 2016. I called over and over again throughout the course of this period, they scheduled techs to come out and they never showed up not one time. Finally I had enough, cancelled my service on the 31st of the month and asked to be credited from May 10-31. Which comes out to a May bill of about 60 dollars. Basically my average daily rate was almost 6 dollars. I don't want to pay a penny more and I didn't want to pay for any services I couldn't use.

Poor Internet connection. Poor customer service. Poor equipment. So completely disappointed with this company.

Too many problems to post here: Technical problems, payment problems, customer service problems, etc. I spent 5 MONTHS calling about charges they wouldn't fix, over 12 hours of Internet outage calls, a dozen hangups from them, and more transfers than I can count. I loved AT&T compared to Frontier. Biggest scam ever! Trust these reviews and never switch your service to these crooks! They must make deals with Verizon and your cellular service because I was charged for too much data usage, because my internet never works!

I too am a casualty of the Frontier takeover of Verizon FIOS in SoCal. I tried to call Frontier a couple of weeks after the takeover to order a second DVR and service for a new room. Long wait time. Sales rep was unable to pull up my account. Told me to call in a week once all the FIOS accounts were transitioned. I called a week later, with same long wait time and same answer: "no account records available yet." I waited 2 more weeks and then was able to order 2 new DVRS and the multi-room service. Rep did NOT tell me that by changing the account services from what I had with FIOS my long term discounts (which had begun with FIOS only in February 2016, one month prior to them selling) would be removed from my account. I only found that out when I got my next month's bill.

I have been a Verizon customer for years. I found out a couple months ago Frontier bought them out in Florida. Around that same time I had to move so I called frontier to transfer service. To make a long story short the rep ended up canceling my service and never started new service at my house but somehow managed to have a tech come out and install at my new place. After a month of receiving no bill I called and was told that they didn't show service at my address nor could they find my account, but they were going to fix it.

This company is the worst I have ever dealt with. We arranged new service to be set up on May 13th. The tech who arrived advised me against them after he did the install, telling me that the internet speed wasn't going to be fast enough and advised I contact Time Warner for service instead. He stated I would not be charged or have an issues, and asked I call back the following Monday to cancel, which I did. I never used the service one time. The woman I spoke to at Frontier stated it was cancel, even providing me with a confirmation number, yet she never canceled the service.

I tried to get service from Frontier months ago and never got a call to hook up service or arrange a time for me to be home to get this service. I couldn't go without my internet so I stayed with Comcast & told Frontier to cancel the order. Few days later a guy calls to say he's at my house to start up service & needs to get into my home. I was at work and never got a call previous to his arriving at my home and I told him I cancelled the order. He apologized and said he didn't have any record of it but that he would make sure that it was cancelled. Few days later I get a bill for $163+ dollars for service I never got. I never received the equipment to get service, nor was anyone inside the home to hook the service up. I never signed anything because there was never service given to me at my home.

Current Issue: We ordered new services from Frontier on April 25th. They scheduled us for May 10th to install our services. I watched the person drive by and not even stop or call our house. So I called and asked them to help the person because they seemed lost. They refused to help me and said to call back if they didn't show up by 4:30pm. I called at 4:30 and said they never drove by again. So she set us up for another appointment first thing in the morning. Again no one showed up. I called twice that day; at noon and again at 4:30. So she says she would reschedule it yet again. I said, "No we lost two days of pay and now we don't want the services. Cancel it and we will stick with Comcast."

I had been a very happy Verizon customer for many years. In that time frame, any related issues with service had been minimal until the week of May 16th. I had placed a call due to my service going down. I was on the phone with technical support for over 3 hours that day. In the first day, my service calls dropped and technical support was not able to resolve any issues. I called back the next day trying to get an answer and to no avail, my disappointment continued. I'm a small business owner that relies on the internet to perform my business. I had spend many painful hours that week getting someone to help me and finally, I had to cancel services.

My experience with this outfit is completely dissatisfying and am done with their services. I have been a customer since 2005 and have been fed up to say the least. My problem is they continue to increase my bill with many different excuses on why. I disconnected services for the home phone because it is never used. Guess what my monthly bill increased versus decreased and was never informed of this. I called they said I was bundled. Also they charged me an extra $100 for this change. I was just livid in their services. Frontier communications are complete crooks and get away with this constantly.

I called on May 21st to disconnect the video service. A week later, I called again because it was not disconnected. I was on the phone for about 15 minutes with customer service. The girl put me on hold and after 10 minutes, phone hung up and nobody called me back. A week later same scenario on the phone with another agent and the service is still not disconnected on June 6th. I called 3 times and spent about 2 hours on phone just to cancel TV and it has not been done.

I can echo most of the complaints here regarding lack of service. I work from home with both my business and part-time job for which I depend on both land lines and Internet for my income. Since Frontier hijacked Verizon customers on April 1 (yes, I can appreciate the irony) I've had either no service or spotty service. The last tech admitted that Frontier did not purchase the Verizon software and Frontier's software is incompatible with Verizon systems. Furthermore, whenever Frontier does a system refresh, I will lose my all my services again.

This company is ludicrous. It took about two months for my service to be installed. Hours of waiting for customer service. 5 hours was the worst wait at one point, to sometimes be hung up on - "connection problem." Now they're over charging my internet bill, which I have been using for only 5 days! This is the only internet provider in my area which is insane! I am an international student so therefore I need internet at home. Plus I work as a tech for a company which sometimes requires me to take home work which would require internet. My spouse is a web designer that also requires to work at home with internet. Talk about monopoly!

If I was told that I would not have service for two weeks or possibly more I would not have signed up with Frontier as my ISP. I have called literally every day after work to have this issue resolved, spending on average 2 hours on the phone. Here's how a typical call goes: wait for 10 minutes, get to basic customer service. After verification and some awkward exchanges as well as explaining my problem in detail (also around half the time they say I don't have an account with them...) I am told that they can't help me and I need to be transferred to tech support - wait 25-30 minutes on hold for tech support.

My mom was getting price quotes for services. She currently has Time Warner. The salesperson for Frontier was loud and not professional. When my mom was asked for her social security number she told him, "No I just want price quotes." He wouldn't take no for an answer, she hung up on him. He called back my mom, told him again no and hung up. He called again, my brother answered and got into a heated argument because the sales person was not taking no for an answer. Three days later my mom answers the door - two nicely dressed men ask her if she is having any problems with her phone. At the time, she wasn't.

Ever since this company took over for Verizon, all that we have had is nothing but poor quality service. Features that I had with Verizon were not longer working (like watching shows on my iPad), search feature wasn't available for a while, service gets interrupted "ALL OF THEM". Today all of my services stopped working (phone, Internet and cable). We called customer service and they couldn't solve the issue over the phone. They said they would send a technician anytime between today and JUNE 10th!!! That is 5 days from now. My husband and I need Internet in order to do our work. This company only knows how to inconvenience their customers. I NEVER EVER had to wait more than a day with Verizon. They always sent technicians the same day or the next... Definitely switching my services.

Since the switch from Verizon to Frontier in April, I lost all services and Frontier was actually not able to fix the issue. Several hours on the phone, technicians not showing up, I decided to discontinue services. 2 months later, I am still awaiting a refund. I cancelled autopay and they still took money out of my account. Still no response and being passed around. Do not use Frontier to save you a headache!

Internet is often down for no reason or the modem needs to be reset. Yesterday internet sign in stated "we have changed some things and need your network key code". I called CS as I didn't know what that was. The first two CS agents were difficult to understand as English was not their first language. Both calls were dropped and never returned. Neither agent asked similar questions which I thought was strange for trying to troubleshoot the same issue.

On Demand on FiOS television changed; customer service is horrendous; I lost my personal library of movies and shows I had purchased, the list goes on. I went to another provider and got slapped an early termination fee which I am trying to dispute, but can't even find the information on how to dispute this. I NEVER had these issues with Verizon and was confident that if I called there for service, it would be fixed. When you call for service now, it can be days until they get to you.

My service shut down completely on 5/29/16 at about 3 pm. I called Frontier and went through all the usual unplug, plug back in exercises. A service ticket was issued for technical support to try and repair remotely. Monday morning I had TV service but no internet. I called Frontier to notify them that the TV was working but not the internet. They told me "we are working on the problem". By 5 pm there still was no service. I called again, got the same response. I asked if they could schedule a technician to come to the house to repair the internet, was told no. I tried to explain to them that I work from home and absolutely need to get the internet up and running. Got no response other than the same "we are working on it". Tuesday morning, nothing; Tuesday afternoon I call again about 6 pm and was told that technical support had tried to contact me several times but got no answer to schedule someone to come to the house.

My business has been down since Thursday afternoon. They told me on Thursday that it would be Monday before they could come out. Keep in mind I have no phone, no internet, no way to take debit or credit cards. They told me because it is a business they will escalate it, but they need to get an approval by a supervisor and it will take 24 hours to do that. So I call on Friday. I am scheduled for Friday, they will be there today. Then I did not see anyone come so I called at 8:30 pm only to be told they had to make it for Saturday. Ok, waited then. 12 noon came by and I called them, they said, "Oh they will be there." Keep in mind ever since Thursday I have been telling them my business is shut down until you fix things.

This might be long as our 2-month nightmare with Frontier has many twists and turns. We had sold our old house and were moving into a new house first week of April. We set up our services on the new house the last day of March since the first two weeks of April were blacked out for the transition. The nightmare began.

Like everyone else was with Verizon and now switched to Frontier. How can any company be allowed to operate like this!! If you try calling to speak with someone about billing because it is a crazy loop. NOW if you are requesting new service, then you do get to speak to someone. The recording makes it clear that they can't help you with billing complaints. Why do you suppose they felt the need to add that to the recording! I should just call and tie up their phone lines to save others from Frontier! The phone line designated for billing complaints is not connected yet, per recording. Oh but you can request a callback and I am now scheduled to receive a callback in THREE DAYS! That must be due to how mad everyone is with the poor internet service connection. I'm switching! How should we be made to pay for a bill when the Internet service is so slow now?

For years, Verizon FIOS has provided great internet and television service. I have sung their praises and suggested the service to many in my community. Unfortunately, Verizon handed the service over to Frontier Communications. This "frontier" has been a land of service problems and horrible customer service. Internet went down Tuesday. My wife stayed on the phone with them for an hour to fix it... Problem was not fixed. This is critical because my wife works from home. She was told they'd be here Thursday... Yes, two day wait on a trouble ticket. She got a call on Wednesday that everything was fixed from their office so they closed the ticket. The problem WAS NOT fixed. She was on the phone with them for another hour to try and solve the problem. It was still not fixed. Trouble ticket was reset for Thursday.

I have had Frontier phone landline service for years. We moved and wanted to add broadband internet. The phone service was connected within two days. We have been waiting for the router for about three weeks. My husband has called, they say they lost the order. Then, they say that the router was shipped but they cannot lookup when it was shipped. I call and they say they do not provide routers (but it's on their website) or that it is a problem with the laptop (but I have no router) or they just hang up on me (three times). On Tuesday they said they would "drop ship" a router (whatever that means) and it would arrive on Thursday. I'm going to cancel service on Monday but I am afraid it will take days/weeks to cancel. Now, I cannot even look up my account online because it "has been lost".

We have used Frontier for about 8 years now and they are absolutely garbage. We pay for 10mbps download speed and 3 mbps upload speed. We get neither of those not even close, and not even on a good day. We get around 2.5 mbps download and 1.1 mbps upload on a good day that's a very good day. On average we receive around 1.7 mbps download, and 0.5 upload. When I call to try and get this fixed it takes forever to talk to an associate and all they ever want to do is restart the system which has never worked it will help slightly for like 3 days and then go back to its usual self. When we had a Frontier mechanic come in and upgrade our set up he even told us that he doesn't personally use it because it is garbage. Now if your employees know that the product is garbage then shouldn't you be striving to fix the issue.

There isn't enough time in the day for me to write out my entire awful experience with this company. It's been nothing short of horrendous. Fios was amazing... never had one issue until this company unexpectedly took over 2 months ago. Zero customer service, incorrect billing, terrible wait times, no technical knowledge for troubleshooting and oh yeah, no internet, DVR or On Demand access for weeks now. To make matters worse their phone lines don't work and their computer systems are constantly down so calling to complain or find resolution is never-ending. At some point there needs to be accountability from a legal standpoint because they are not able to deliver the services they are promising to provide.

I signed up with Verizon when I closed escrow on March 28, 2016. They never mentioned the buyout from Frontier. I was supposed to have my cable, internet and home phone installed on April 12th. No one showed in the time frame I was told and when I started calling on the 12th I never got through to anyone. I tried live chat still nothing. Finally on the 13th I spoke with someone. It took five days for the equipment to finish getting installed. The employees had new equipment and had no idea what they were doing. Almost a month in cable and internet, excluding DVR, were working fine but still no phone service for another two weeks.

Here I was happy with Verizon and all of a sudden I am stuck in a two year contract with services that suck and I have to pay more for! So annoyed! It's been months and my services still don't work correctly. I pay for HBO and Showtime and expect to be able to watch it on demand but I can't! I complain and they say it will be up and running in a week. 2 months later I'm still calling to complain. The customer service people are very nice but there is nothing they can do about the service sucking!

Since the transition from Verizon to Frontier about 2 months ago, I have not received any communications from Frontier, other than the flyer stating the switch. I have called Frontier twice before today to get my new account information so that I may pay my bill. They were unhelpful, had no account information, could not look up my account with my Verizon account number. Craziness! My bill is usually due on the 4th of each month and since I still haven't received any letter with a new account number, I called again today. This time, I was told my account was closed over a year before I even had Verizon (now Frontier) and that I cannot get access to my account because it is closed.

Talked to them 4 times. They said tech would be here at such and such a date, three times they said the problem was fixed but it was not. Called fourth time, they actually tried to sell me more service, when I had no service. This company is a joke.

My customer service experience was great when purchasing services with Frontier but that did not last long. I have been overcharged every single month... promised a credit towards next bill, then told my credit wasn't approved when the next bill came. It took 6 phone calls, 3 online chats and a total of over 5 hours with this company to get a work order to move my services to a new address.This is absolutely insane!!! I pay over $100 a month to this company every month. I have asked for supervisors to discuss this and I am told they do not have a way for me to contact them. Definitely consider your options for internet/phone services because if you have to call their customer service number, prepare to spend at least 30-45 minutes on the phone and more than likely you will not get results!

On May 8, 2016 I called (waited 15 minutes to get to a person) to have an issue fixed with the guide. I talked to Ross in billing for 19 minutes, Joeseph in tech-support 25 minutes, Ilene in tech-support 33 minutes, supervisor Melvin for 30 minutes and finally Derik in billing for 21 minutes!!! This is ridiculous to have to wait that long to just get the guide fixed! The phone connection is also terrible. I could barely understand them and they weren't knowledgeable about how to fix the issue. Then they say they will give me a $50 credit for all the problems then don't give it and now today June 1, 2016 trying to get that $50 credit and find out why my bill went up.

Similar to the rest, internet went down 2 weeks after Frontier assumed Verizon in FL. Repeated calls and no-show service calls. Cancelled internet and telephone services after 1 month +10 days with Frontier. Got first bill for 2 months which they had no problems auto-debit my account. Was told I would get credited for lack of internet for first month and cancellation of all services mid way through 2nd month. Got credit for lack of internet but nothing else and they sent a new bill for 3rd month when I was no longer a customer. They agreed to reverse about half of that bill as my credit for lack of services; had reduced the amount in half. So, by their logic, my downed internet credit paid part of my bill for June. One month after I cancelled service. PRICELESS!!! IS ANYONE STARTING A CLASS ACTION AGAINST THESE INCOMPETENT THIEVES!!! Count me in.

Not at all surprised to see Frontier have 1000+ reviews with a one star rating. Frontier was supposed to transfer service from my old location on May 31st when I get a notification that the service rep wrongly entered my order and the earliest installation date would be June 17th. For someone who works from a home, that is incapacitating. Furthermore, I made multiple calls to have this rectified and was told every time that escalation Notice has been put in and I would be receiving a call back. Many calls and a day later, I am told that they have no control and I would have to wait with no insight whatsoever into what's happening. Messing up an order, I understand and can forgive but making no effort to rectify it as well as well as keeping a customer totally in the dark, I can't. Bright House, here I come.

I have had a complete outage of all of my Frontier Communications bundle. My internet is down and so is my FIOS TV. I have made 4 phone calls, promised a service tech, and promised a manager would call me back. None of those things have happened. They also told me my social security number has been lost in the transition. That is not exactly reassuring information. Clearly they have outsourced their customer service, and they have yet to do anything to resolve my issues. We have had to stay with my parents because the kids need internet to have access to their final exam reviews, and I work remotely from home. I have been told 3 times my ticket was escalated and I could expect a phone call within hours. They never showed up, and I have yet to speak to anyone.

I'm former Verizon FIOS customer in Redondo Beach, CA. Spent 3 hours with 6 people and still no voicemail access. Getting messages invalid entry or suspended account. I've tried *86, new local access number, calling my own number, calling from a different phone number. The only thing that does happen is that I lose my dial tone and then have to crawl under furniture to disconnect reconnect the Jack and electric. They are terribly unprepared. And first tech support person barely spoke English. I have no time for this. I wish I had an alternative.

Called to get a refund for an overcharge, now put on hold 3 x for 20 min. each. Was told I would get a refund and now charged a third time instead. Request to speak with Supv. Was told they are in meetings and they could not be disturbed. Always speaking with the Philippines. No one from the US to speak with. No help at all. NEVER SIGNED UP WITH FRONTIER. WAS HAPPY WITH VERIZON. BEWARE. FRONTIER IS A BUNCH OF CROOKS!!!

Please look at your bill if you had Verizon FiOS and now Frontier. They are charging $200 for disconnection fees on bills when we had no service for a month and half. They will only give 50$ credit for disconnection. What? I'm not paying 150 to change services. The lady in Fox 4 news was lying. Don't trust this company.

Since the conversion to Frontier from Verizon in April of 2016, numerous small things have gone wrong, changed, slowed down or disappeared entirely in our phone and Internet service. Most recently, the Internet service has been slow. WE are supposed to get 25/25 speed, but never get close to that. Downloading is between 10 and 20 percent slower, and uploading is slower still at about 60-70 percent. Verizon which was also not a easy company to deal with either, at least kept the margins to about 10 percent depending on time of day and content, but it should be remembered that this is fiber optic we are talking about, without the same level of interference as an electrical cable based product.

Heaven help Frontier customers who were betrayed by Verizon. Verizon was no bargain, especially when it came to customer service. But at least the technicians mostly knew what they were talking about. But this Frontier fiasco is the worst and I mean the worst when it comes to both customer service technical ability, customer service rep knowledge and price. Our monthly price went up even though Frontier took away certain services that we had become fond of while with Verizon.

I am at this very moment on the phone on HOLD with the same irritating tune playing on and on while I wait for a human voice to answer. They can't even break up this scourging melody with a "your call is very important to us, please don't hang up" message? Hello... is anyone going to answer me? I have been on hold now for 25 minutes. If I hang up, I have to repeat the whole process all over again which took me 15 minutes with the first person who then connected me to another department (sales) of which I am still waiting to be connected to. My time is valuable too. Terrible customer service. Awful. Oh and by the way... I called this time because the first time I contacted them a month ago with a problem THEY never resolved it then so the need for me to call again today. This is NOT better service than when I had Verizon but now no choice but to be subject to far inferior service???

A few weeks ago, my husband was unable to log into the Frontier website to pay the bill so he had to call them. While on the phone, the representative told him that they have new incentives and we could have the same exact service but at a lower monthly fee. Of course he said yes but I overheard him say, "but I don't want anything changed in our plan". All of that was confirmed and he was assured NO CHANGE would be made. Now, fast forward 2 weeks and we have no phone service. 2 weeks later, suddenly no phone service! When calling their lovely customer service, I am told that our service was changed to a "Voice Override IP DSL Line" and she claimed that we made that change. Hmm... what the heck is Voice Override IP DSL??? When I informed the representative that we never changed our service nor do we even know what that is, she continued to insist we asked for the change.

We too were suddenly advised that Verizon had sold the company and our new provider would be Frontier! Had never heard of them. Where do they come from? They are the worst service we have EVER had! Problems with cable from day one. Yes they agreed to give us a partial refund for our service since they became the provider. However, this isn't a service any of us should have to pay hardly anything for. We have lost so many options we had agreed to with Verizon. We are still having problems. TODAY, May 31st we have absolutely no phone service on any of our phones & no way to contact them! We checked all our lines and there is no visible problem. Absolutely the worst service ever. If we weren't planning to move we would switch immediately. We still may because even a few months of Frontier is frustrating! What is their biggest problem? Do they not have experience working with Cable, Phone & Internet? -Frustrated in California!

After numerous contacts with representatives, I terminated my business with Frontier on April 21, 2016 due to the continued disruption of internet and cable service and total shutdown on my phone for almost 20 days. I had contacted another provider on 4/17/16 to start service. During my disruption of service, I made 14 cell phone calls covering over 400 minutes and never was told the service would resume. My bill was paid up till 4/20/16. They made a service appointment for 4/12/16 to come to my home and they never showed up or contacted. I stayed home the entire waiting for them.

Ever since the change over from Verizon FiOs to Frontier April 1 (ironic) has been the most dreadful experience ever. If you happen to call and get a foreign customer service rep; they will reroute you back into the queue till you get an On Shore customer service rep. Then be prepared to wait 15 mins or more before they attempt to fix your problem.

Frontier has the worst Internet service I've ever used. It'll work slowly for about two to five minutes before dropping off and leaving me with no connection for seconds to hours depending on the day. Not only that, but if I even get connection back within seconds which in itself is rare, it will be annoyingly slow. Downloads of only one to two megabytes takes about thirty minutes to one hour. It's ridiculous. Don't let the promise of affordable Internet fool you with this company. Even the price can't make up for terrible speeds. I wouldn't even give it one star, but I had to.

NO STAR! Horrible customer service! Not rude, but utterly incompetent! My first bill after FC took over took forever to come. When I called them, they had no idea how much I owed or when a bill will be coming. My 2nd bill of 5/2/16 arrived on 5/23/16. With Memorial Holiday, forgot to send payment. So...today, wanted to set an online account to pay. The system wouldn't allow me to get past pay via check or debit/credit card. Kept giving an error message. I called Customer Service & after a long wait, talked to a customer rep who would take down my info incorrectly even though I'd enunciate slowly & would help her by saying "R" as in Roy and so forth. When I asked her to read it back to me, she had everything wrong - my phone number and my email.

Frontier never told me about termination fees when I added a second telephone line and the internet service. Both are temporary since we are a seasonal business open just 4 months from January to April for the tax season. Supposedly, we received "promotional pricing" for both the second phone line and the internet service.

I ordered Frontier service but they told me to wait a month to get an install and have to pay $80.00 service fee which is sucks. I complained about the waiting, but whoever was on the phone she told me to not get the service, but where I live they have contract with Frontier so I can only go with Frontier which is she knew about it and she just hung up on me. I wish I can go with other company!! Who waits a month to get install the internet service and have to $80.00 fee after you wait a month!!!

Since the conversion from Fios to Frontier, my cable goes out several times a day. On top of that, the 1-2 month promo I had with Fios was negated without warning. The customer service rep promised to look into it & call me back but promptly lost my number. Of course, when I asked for a credit because my cable didn't work, he checked with a supervisor, & said that not being able to access pay per view wasn't their problem. ??? I never mentioned anything but my cable going out. The guy had just sat there not listening the whole time.

It is bad enough that Verizon Fios customers are railroaded into this company; but, as of yet have we been able to reach anyone over the phone, regardless of the time or day we try. Furthermore, if we are provided a mailbox, there doesn't seem to be a means by which to set it up or instructions to do so. Neither are we able to address any other questions etc. because the chat isn't available either. The technical service isn't as good as it used to be and it is a Monopoly, since we aren't able to choose another Provider. Is this really the U.S.A to us poor peons, or just to the Corporate Class?

I switched from Optimum on May 5, 2016. The service has not worked for more than 24 hours since. They blamed my phone first, then my kindle. Now my wired PC. I call every day and they want me to pay $155 for the month? For what? It does not work!!! I never had a day of trouble with cable and ran more devices. I called yesterday for a corporate number and they hung up on me!!!

Phone line is down and they will not send a technician for 3 weeks. Please bring back Verizon. Frontier is a joke. I hope a class action lawsuit is in the works.

First off, called Frontier just to get a quote. Guy ran my credit without permission AND had set up my email and password. I mean, I was going to get the service but I NEVER told the guy on the phone that. Anyway, the second thing I didn't like was that I was told to call to set up installation date. It was over an hour long wait, when I finally get on the phone the lady told me that I would be the first on the list. Well, the day of installation came and hours past. I decide to call and was informed that I wasn't in their system! They fixed it and sent a guy out two hours later.

I contacted Frontier to ask about a change on my bill. The answer I was given made no sense at all but the girl did agree to lower my bill by doing a special bundle. She confirmed my bill would go down 50.00 and it would not cost me anything to do this. In the process she disconnect my phone landline and I have no phone. I spent 4 hrs on the phone with 4 different people. Was assured it was a error on their part and they would reconnect my phone within 20 min. That was at 8 pm last night. No phone still at 7 am this morning. Made another call. Was told I would be a call back in 30 mins. No phone call and still no phone. Called again at 1:00 got another story and still no phone.

I have several accounts, all have experienced billing and service issues. Calling their customer service center was thoroughly ungratifying. Long waits, ineffective, disconnected with no call backs, have to start over.

Their selling point was steady internet speeds but mine would drop off to nothing every 10 seconds, dropping all of my downloads. After 2 weeks I called customer support and spent 2 hours on hold then 3 hours fixing the problem because they had no record of me as a customer (2 weeks after I joined). The problem started up again the next day and I spent two more hours on the phone fixing it. When that still failed to work I cancelled my service.

I have read many reviews about Frontier Communications and I guess my problems mirror thousands of other poor souls in California. I want to express my utter disappointment with this company change. Verizon is a good service provider and I wish it was still in California. Below is a summary of our difficulties with Frontier.

First of all, let me start by giving you some advice. Please stop ending phone calls with: "Thank you for choosing Frontier." No, #Frontier, I did NOT choose you. Your mediocre service was forced upon me like bad regime, without being given options, a new contract or any other terms or conditions to agree to terminate our service. Us customers had no choice in the matter. Its like #Verizon took a giant DUMP on every former customer and left us with this mess to handle. So, please, STOP SAYING "THANK YOU FOR CHOOSING FRONTIER" BECAUSE NO ONE CHOSE YOU.

When Frontier bought out Verizon we have had nothing but problems. Our internet is sporadic, slow, or nonexistent. We cannot understand our they can be so inept. The wiring did not change so why is everything so messed up. We never had these problems with Verizon. We are stuck, they are our only options unless we want satellite which is worse. What is being done to correct these issues?

Fortunately I didn't have the connection problems many people had when Frontier took over for Verizon. My battery gave out and I called to order a new one. Even though I was given reference numbers, the battery was never ordered. My third call to get it done or bust, I spent over an hour on the phone, the customer service rep couldn't get it done and was typing with someone else to find out why it wasn't ordered previously. Using a middleman was very confusing and I asked to be transferred to someone who could help. I was then told I didn't want to ask for a supervisor because I would be on hold forever.

I have transferred my services when I moved so Verizon overbilled me two months at $332 monthly which is double of what I am supposed to pay. Then I receive e-mail, "We overbilled you and we are sorry. The system will make the updates so just wait for the system to make corrections." OK. In the meantime Frontier takes over and I receive another bill on top of my $660 bill this time for $168. Little high still but much better than $332 a month. I try calling and was on hold for an hour. Did I mention as Frontier took over, I have not had service but I am getting charged monthly? New bill comes in $200.

My experience has been exceptionally negative. Service disruptions notwithstanding, their customer service clearly does not care about the customer. They don't care to deal with any account issues, they are currently blaming Verizon for all of my account issues (unauthorized additions of services). They have a hard time explaining why my first bill is $92, my second $146, my third at $116, and now its $94. I am told it's all Verizon's fault, that I must pay, and that they cannot do anything. I find it extremely ridiculous costs fluctuate so much when all I have requested for my account is 100/100 Internet.

We purchased the Verizon Fios cable and internet for our new home. 3 weeks back Frontier took over this service and that was the worst possible thing that could happen. After they took over Verizon Fios, we have been facing issues since that day. We asked for a change in the channel pack and Frontier could not fulfill it. Instead, they stopped our service 'BY MISTAKE'. So, for 3 days we had no cable even after repeatedly calling customer service and being on hold or getting transferred to different departments. We had no cable for 3 days and still don't have it. Upon calling them again today, no one was able to resolve the issue nor could they send anyone to look at the setup box. It's the long weekend and we have no cable since the last 3 days. Frontier customer service is hopeless and so is the technical support. Everyone keeps transferring our calls to different departments but with no useful action being taken.

My phone has been out of service since 5 days now and Frontier will not give me an estimated date of repair. I was told Monday it would be repaired Tuesday. On Tuesday I was told it would be Wednesday. On Wednesday, I got the run around by managers. On Thursday morning they told me a technician would come at 8PM! That is a crazy repair time. I cancelled plans to workout, stayed home and they DID NOT SHOW UP or CALL. Now on Friday, no word or estimated repair timing and no way to get any kind of CUSTOMER SERVICE. I am paying for a phone that does not work, and dealing with a company that does not seem to want to correct this or communicate.

Do not use. Do not continue service.

Frontier took my order on 04/24/2016 and sent me a confirmation email, after telling me in 24 hours they were going to call but didn't. I called shortly thereafter and to a new order, and the hookup date was going to be 06/05/2016. Today I called to confirm hookup date. To my shock and disbelief, Adam tells me today that my order #** & Transaction # ** does not exists.

Today I upgrade my account from 50MB to 150MB internet services. The technician was on time and the change last for about 20 minutes. Now I have superior internet services and I am paying 20 dollar less than I was paying with the Verizon account. Yeahhh.

I am in Plano TX and I am moving to another city and requested Frontier Communications customer care guys on May 24, 2016 to schedule my disconnection service from June 05, 2016 then from May 25, 2016 my internet is not working anymore.When I called to customer service then they told me that my device has been deregister or something and we would have to send technician to my apartment to fix the issue. And after they will put some technician charge/cost to my bill that someone went to my apartment and that amount is for that labor cost. And their systems are too slow, for getting our information to look into the account for issue they usually takes 3 to 4 to mins. And when I called another time to ask about my issue status or update then they told NO ETA and NO UPDATE and NO IDEA WHEN MY ISSUE WILL BE FIXED.

All I need is to have my access number and password reset in https://webmail.frontiermessaging.com/#login.html but no one seems to be capable of doing that. They have transferred me to many phone numbers. I have been left holding to no end or they transfer me to the wrong number, tried two chat lines and they cannot help me. I am sick of their service.

Please help. I just wanted my movie channel removed from my bill from my account with Verizon. This company pressured me for my complete SS# and date of birth. The call center was not in the US. I am very upset that Mia asked and insisted I had to give this in order to complete the order and saying this is their policy. I am very upset. Why is this company asking for this info???