Frontier Communications Reviews

I was switched over to Frontier from AT&T after a buyout. This was in November 2014. My Internet service was horrible from the day of the switch. Constant interruptions and then no service at all. I called and stayed on hold for at least 40 minutes. I was initially told I needed a new modem, and that they would ship it "immediately". A week 1/2 later still no modem but a bill showed up! I called and called everyday and each day the wait was 40 -45 minutes, at a minimum.

This company deserves no stars!!! Absolutely horrible internet. If you can even call it that!!! The internet only works in the morning which is a non peak time...if you want to connect any other time it's impossible because apparently everyone else is using the internet as well. We had trouble with connection and speed from the get go, haven't even had this service for 24 hours and am disconnecting immediately! Save your time and money for internet that actually works!

I had and still have a Internet problem. I was told to contact customer service by the technician. I did and was put on hold for 38 minutes. At that time I was disconnected. I am self employed and deal with many major companies and I can tell you first hand I have never been so disappointed. To say this company sucks would be a huge understatement. The dpuc oversees most public companies, I can only hope and pray they are reviewing frontier as they should not be allowed to oversee a small private concern let alone a major communication company.

I waited 30 days to have my phone installed. Prior to this I had my phone and number for 35 years without incident. Phone and wi fi installed. Service lasted for two days then it just stopped. Spent thee days on my cell phone for service. Finally service came out to advise me problem was on pole and it would be several more days. Please Please to anyone reading this post please stay away from Frontier. I was warned by current and former employees of the dysfunction within the company. Also this is the first time in 55 years that I have ever written a comment. I do not want another person to suffer.

We are going on day three of not having any internet service so I am typing this on my cell phone. I came home from work on the night of the 15th to call customer service as to why our internet had been out all day, knowing full well they couldn't blame it on us being deadbeats because we had paid our overly inflated bill with ever changing due dates on what I discerned to be on time. I was informed that it was a known outage in our area and was given the standard you know damn well is the bs line "we are working on it." The next day comes and again we are without the internet all day, so before I call again I go through the ceremonial unpluggings and reboots, much to my unsurprise it doesn't work.

During the transition to Frontier from AT&T, I did not experience all of the outages that many other Connecticut customers did. There is, however, a difference in the quality of the internet connection that I noticed because there is now a daily or multiple times daily need to re-cycle the gateway device to resume connectivity. This was very rare with AT&T. I was an AT&T customer for many, many years and always very happy with them. They were a very "customer first" organization. The occasional issues with them were quickly resolved. Not so with Frontier; as others have noted a customer service call requires quite a bit of time, where in the end promises are made but nothing is ever delivered.

We were switched from AT&T to Frontier in September of 2014. It is now Jan 15, 2015 and we still can't access our voicemail to change our greeting. We are a business and because the message on our machine is from last August numerous customers have told us they thought we had gone out of business. Each time I call, a customer service rep tells me they are putting a work order for migration. That this situation is allowed to exist is outrageous!

When Frontier took over AT&T in Connecticut they promised that current contracts would be honored. Most recently they cancelled the anti-virus software that was supplied as part of my contract through AT&T. They did not send out a notice that they were going to do it. As a result, I found out after-the-fact and my computer was left without coverage for 9 days! When I called them to find out what was going on - they offered me "security" software for $5.99 a month. It used to be FREE with AT&T. I had to scramble to get anti-virus software and as a result wasted several hours dealing with downloads not installing properly. Besides the $9.00 a month that Frontier RAISED my contract price - now I have to pay $2+ a month more for anti-virus software. And my AT&T phone answering machine is no longer working correctly. I am very displeased with Frontier and will soon move my business elsewhere.

I called to add a couple movie channels like showtime and starz to my existing cable package. The representative confirmed exactly what channels I would be receiving. I checked my TV a couple hours later, and the channels were not accessible. I called again, and they said they fixed the problem, and to check in 2-4 hours. I checked, still not working. I have called 4 times about this issue, and now it's been a week, and I still don't have the channels.

This is an addition to the angry CT Customer pool. Since the Frontier takeover from AT&T Uverse, I have had many problems and they are as follows: My cable cuts off all the time. I was informed to call them every time this happens. When a service call is placed I was on the phone for hours or placed on hold. The last call I was on hold for 49 minutes then hung up on. The company didn't pick up the appropriate billing information from AT&T. They claim to be honoring the same plan but clearly they are not because they tried to overcharge in which they were confused.

I mean seriously it's the year 2015 and I'm currently pulling 0.39 mbps from Frontier a.k.a: the scum of the internet world. When you call them up and ask what's going on, they give you the same lie they have told a million times before..."they're working on it". They also like to do the old 'send someone out to test the lines and no one ever shows up' gig... that's always fun! I'm currently paying fifty dollars a month for broadband internet that struggles to get up to 1 mbps on a good day. My best friend in Brazil has better internet than I do and his backyard leads into a jungle. I am not joking right now...I can prove it. Someone somewhere has to do something with this company. If Frontier is your only option in your area...pack up and run.

They have slow internet and very poor customer service. They took $4000 out of my bank account when canceled. When this is up I'll never ever ever deal with them again even if they pay me.

Another angry CT Customer. Nothing but problems since Frontier takeover from AT&T Uverse. As an Engineer, at first I gave them the benefit of the doubt since transferring from one ISP System to another is a massive task... but I quickly withdrew that after living through all the ongoing issues.

I am writing this review for my 85 year old mother that lives in Ridgefield, CT. AT&T sold its service to Frontier Communications. My mother was phoned by a Frontier employee, and promised the same package price for her phone service as what she had with AT&T. Her first bill was triple ($457) compared to what she normally paid ($122) per month. Frontier was charging her for internet, which she never had, as well as devices and services she had not had with AT&T. Also they were billing her a high cost for long distance phone service.

I have had Frontier for almost 3 years, it's been since we moved to our current address. Anyway, the first time I went online using Frontier I couldn't believe how slow it was...less than 1.25 mbps per second. I had Charter at my previous address and had good speed at 25 mbps per second. I'm paying more for Frontier than I did with Charter for internet service, for what? The FCC has set a minimum speed requirement at 4 mbps per second. How does Frontier get away with this crap? I have asked Frontier several times when they are going to fix this and for almost three years I have received the same answer, "We're working on it". I plan on finding out what my legal rights are against Frontier.

Can't access my AT&T email & am concerned that it has been hacked. I call AT&T & am transferred to Frontier... LONG LONG Wait...and was told by Frontier that I must contact AT&T. From AT&T I am immediately transferred back to Frontier yet again.. Back & forth ALL DAY with multiple long waits for person and/or online chat with rep. Back & forth & no one knows anything...neither AT&T or Frontier help & still can't access email. From 10 am to 4:30 pm -- I quit for today & still don't know what to do. Thanks AT&T & Frontier. Extremely disappointed in both!!!

I was told when I set up my service, that my first bill would be around $90.....to my surprise it was $200! To top it off, the phone service that I got, wasn't even set up correctly. I called and complained and had my bill corrected 4 different times, each time, I was given a different amount of credits and told a different amount that I was going to be paying. I waiting until the very last day to call back and to ensure that someone could finally see the notes (which they couldn't) and guess what.....no one could find any credit given. I was livid! I cancelled my service immediately and was told that there may be a cancellation charge.....wow.....I will NEVER EVER EVER EVER EVER EVER do business with Frontier again, and I recommend that no one else does either. Horrible.

I originally had AT&T U-Verse and was always happy with that service, so when Frontier bought them out I figured I would give them a try. All was fine, except for the fact that they dropped a lot of channels I had had before which didn't please me. Then I moved and we decided to bring the service with us. We called a week and a half before the move date and let them know that we wanted to transfer service to the new address. The lady seemed nice and said that we were all set and then when I questioned it, confused that that was all there was to it, she confirmed that everything would be set for when we moved in. However, when we did move into the apartment we had nothing. So I called the company back and the guy that answered seemed baffled. He told us there was no order for transfer put in and that as far as they were concerned we had never called. So I had to reset a transfer date which he said at the earliest would be two weeks. Fine, we'll have to deal right? Not happy, but what could we do?

My complaints with Frontier are mostly about customer service. When they bought out AT&T in CT, I had issues that were annoying mostly with the On Demand functionality & services, but I was dealing with it. But my confidence in them was shattered when I addressed using my HBO & Showtime subscriptions to use their "Go", "Antyime" apps. When I tried to do so, there was no ability to log in with Frontier as your provider. So I called them. The customer service rep I spoke with had no idea what I was talking about. As if he had never heard of an app for streaming shows. He just kept apologizing about it. I appreciate him being sorry, but results are what I was looking for. He sent me to a tech person... that man was rude, was definitely taking my call on either a bluetooth, or a speaker phone and kept telling me that I needed to speak up, clearly annoyed. I don't think customer service was his area. (so why send me there? ) He kept saying that I needed a subscription to those channels, when I told him that I did, he said he would have to send me back to Customer Service to confirm my subscription. He ignored me when again, I said I had one. Finally, he said that those services hadn't been set up yet, then he punted me back to service.

The man that installed my internet was a true professional in every regard. There must be a mention in my review that the help I received in Coeur d'Alene, ID was phenomenal in every regard. I had endless meetings to attend that were unexpected with Pandora marketing etc... and they were able to help me anyways! However, the internet is really not up to par with the competition. I hate waiting and it's one of the reasons I have success in life. The only reason I'm writing this review is because the internet is so slow that I'm waiting perpetually and while I'm waiting I might as well write a review. Not to complain but to warn others of my fate. Best!

Well here is another reason for people out there to not get frontier U-verse service or if you have it switched to somebody else. I sit down to watch the New York Rangers game and again they are not broadcasting and my neighbor has cable right next-door to me - he has it on his TV. Another person up the street has DirecTV. They have it on their TV but I can't watch it on mine because U-verse from Frontier is not Broadcasting it. Since the takeover of frontier I have had nothing but problems. I've already had my gateway replaced once. It needs to be replaced again because the wireless Internet keeps dropping. Not to mention I do not have caller ID nor do I have other services that was provided to me from AT&T that are no longer provided by frontier U-verse. So if you're looking at this and you're thinking about getting frontier U-verse in Connecticut, change your mind go to somebody else. They are horrific.

Ever since Frontier took over from AT&T, my internet connection has been very unreliable. The connection drops off at any time of day or night, either crawling slow or no activity whatsoever. I've never had worse Internet connectivity.

How can Frontier give you a billing date which falls on a weekend, then when you go to pay online, it won't accept the due date and defaults to next business day, which appears as a late payment? How can they bill you for February and tell you that you are past due, when the next payment per my statement is January 10, which I scheduled a payment online. Not only was the transfer of service from AT&T to Frontier terrible, we are still paying the same price for services that we had at AT&T that we don't have with Frontier, ie., App that allows us to manage our DVR from our phone or online, limited online networks. Frontier is the worst.

Frontier took over our cable and internet from AT&T in CT. Soon thereafter we cancelled our service. While I've shared many of the same experiences that lead to the usual complaints about Frontier, I have a unique tale of my own. And it goes...as previously mentioned we'd canceled our service and switched to optimum after putting up with frontier for roughly 2 months. During the cancellation process, we explored the issue of returning equipment. We were instructed to mail it back in boxes that frontier would provide. They would not allow us to physically return the equipment, nor could we return it in anything other than the boxes provided by frontier.

Just want to let you know that since the switch to Frontier from AT&T... we now are not able to see the caller's numbers when someone calls our house, from our T. V.; we aren't sure if this is Frontier's system or just a mistake. Other than that, at this time, I have had very good service from Frontier Communications...

Service for us has been fair, and we were unable to get their 6MB tier (3MB max by choice then with AT&T) due to pre-Frontier street wiring that AT&T was responsible for, but were given an offer that reduced our cost by $20/mo. not including some change for 3 year guarantee to keep HSI at $49.99/ mo. We are giving them a chance to fix AT&T old network issues. No auto billing accepted. Technician was friendly, apologetic, and an openly helpful CT resident. The reason job and company services in USA are now inferior is because we have allowed jobs to leave due to excesses in labor unions and out of control unethical government spending not being made accountable -- all due to an ignorance of our founding fathers ideals and character. Every American has a responsibility to change this one-by-one. Pay it forward!

My husband and I wound up with internet service from Frontier when they took over for AT&T a few months ago. We did not experience any of the outages that a lot of CT customers have had to deal with, but we've certainly had our fair share of problems. We have all of our household bills on autopay, so as soon as we got our first bill from Frontier, we immediately paid the first bill and set up autopay for all the subsequent bills. However, even though the due date on our next bill said December 31, we received a second bill on December 21 stating that the balance that Frontier had previously said wasn't due until December 31 was now past due. Upon checking our online account summary, the problem turned out to actually be a lot worse. Our Frontier account summary listed us a being past due by $159.49, meaning that some part of Frontier's system thought we hadn't paid our past two bills, while our payment history showed that we had paid the bills.

Frontier communications is impossible. We moved in August of 2014. Frontier had a special so we signed up for phone and internet. The broad band was extremely slow and one 20 page download took 4 hours. The last straw was the outage of phone and broadband that lasted for 5 days. No excuses just no repairs. Then after I cancelled my service, Frontier had the nerve to remove 200.00 from my checking account for service that I canceled. Avoid this company. They are horrible.

It took me 3 tries to get my internet disconnected. I don't even know for sure if it is done now. Each time it was at least a 2 hour process. Today I waited for a confirmation number, never got it. Krystal told me it would take 2-4 minutes to get the number. After 11 minutes, she left the chat. Very bad service!!!!

I have spoken to this company 11 times about service and being billed by the company for a service I never received. If you check the records, you will see my calls, reason for being billed, reason for my outrage as the phone number (account number) **, Internet was never installed nor utilized as this company never showed up to do the work. I cancelled the installation after two weeks of excuses and no installation, apology. Over the course of a 3-week period they were given every opportunity to correct their mistake... Each time, I did not even receive a polite phone call apologizing for their error. They blamed it on offshoots of the company and lack of communication, follow up and agreed to drop this ludicrous bill and give me peace. I sent 8 letters, on the last one I even printed on the outside of the envelope that this companies PR and CS was blind, could not read or hear. Will you please take care of this for me before I give this last letter to the Attorney General's office and Consumer Business Department? How many old people does their CS bill after their death when no one is around to deny it? I feel very taken advantaged of and someone needs to correct this. I do hope you can be of assistance. Big companies are not always right.

We have been contacting Frontier on a regular basis about poor internet service and streaming. Nothing has changed, nothing has been fixed. I rarely can get through on the phone without waiting for at least 39 minutes. If I get through in just a few minutes I am usually disconnected within a few minutes and they never call back. Service technicians don't show and there is no phone call. They simply don't know and don't care since they know they are basically the only game in town where we live. They are in violation of our contract by not providing the service and the support the contract obliges them to provide in exchange for our payments. How the heck do they continue to get away with this????

Frontier is a terrible service. I do not recommend it to anyone. They go into rural areas that do not have connection and give them sub-par service but charge the same as the big cities. Frontier is as slow as the connection I received in 1998 (<1 MB) but just as expensive as the 100MB service I received when I lived in a city. This company preys on rural customers and has terrible business practices. Even the techs who installed my service laughed because they could not believe a company would charge for such terrible service to a home. Shame on this company for taking the territory and not putting in the infrastructure to give customers service and charging them full price anyway.

Over the last year in Washington County, Oregon, Frontier ADSL throughput has become increasingly erratic. Prior to this, ADSL throughput (combined TX and RX) had been 1,700 to 19,200 Kbs. Since 12/18/14 ADSL service has degraded to the point the Internet connection drops out for minutes at a time. Usually, the connection is restored without restarting the ADSL router, but the throughput speed varies from 150 bits/second to 977 Kbs. Telephone line experiences loud periodic 60 cycle hum and extensive static which make voice communication difficult to impossible. Four calls to Frontier repair service have resulted in two truck rolls, four reported fixes, a report that the problem is on Frontier turf and no improvement lasting more than an hour. In my rural area there is no cost competitive alternative. Trouble tickets include ** . Considering that Frontier admits to outages in this area, lists over 2,100 customer complaints and that a Facebook page has been created concerning Frontier service, immediate action is called for.

I called Frontier about their internet special. I wanted a self install and was told it would not be a problem. I was told that by having phone service I would get a better deal, so I agreed. The first install was scheduled for 10/13/14, then delayed until 10/27/14. The reason for the delay was unclear, but that a technician would have to come out because of adding the phone. I wanted to make sure this was still going to be set up as a self install, because I did not want a service charge. I was assured there would not be a charge. I ended up being charged $149.99. While the tech was here we talked about the 12 mb speed and he told me I could get 24 mb and it would only cost $10/mo more. I called the office and was told it would not be a problem and she could do it in the office. The tech would bring out the new modem in two weeks, there was no mention of a charge, which ended up being $149.99. The phone did not work correctly for two weeks.

The worst company I have ever had to deal with. Since they took over AT&T U-verse my service has had interruptions after interruptions. -13.83 outputs for internet speed, tiling, unable to hear the other person on the phone and having to reboot the modem a handful of times every day. Not to mention, the bill was increased without a warning. After calling them and schedule them to come out to fix the issue, I was told I had to get another modem since the modem I had wasn't compatible with their system. I also renegotiated new terms and appointment was scheduled for last Monday/Tuesday and they never showed up. Not to mention I received a call from Frontier Communications letting me know that the package with internet I had chosen is not available in my area. WHAT?

They overcharge and add late fees that are not right. They don't save account corrections and lie about it. If it rains or snows the Internet gets slow. If I turn my phone on my computer and tv goes slow. Just all around uneducated and unprofessional. I will NEVER recommend.

I moved a week ago and frontier told me that when I move all I have to do is call and they will switch my wifi over to the new house. I have called every day for the pay week, only to be put on hold for a minimum of 45 minutes per phone call. Each representative tells me they've updated my new address but somehow I keep calling the next day and is never saved. As I said, I've been without Internet for a week and am so disgusted with their customer service that I'm about to switch to another provider. I don't want a call back from the company or anything in return for my dissatisfaction, I just want the public to know.

We went with Frontier about 4 months ago. What a mistake. I am in the process of changing providers. They constantly overcharge us. Sometimes by over $300 a month. No they have us hooked up to 5 different networks. We have 4 laptops and a wireless printer. We have been on hold for hours at a time to get all this resolved. DO NOT GO WITH THIS COMPANY. THE WORST EXPERIENCE OF MY LIFE!

Since AT&T switched, service stinks. If you are considering Frontier, I would think twice about it. Just to write this review, the page ended up in error, some website take forever to open!!!! My contract ends next month, I decided to cancel my account.

Nearly every time it rains or snows, my telephone service goes out. There is nothing in my house that causes it, it is from the transmission lines or substation. I have lost phone service so many times I have lost count (14 maybe) in the last 8 months. The techs seem to know what is wrong, but they say frontier will not let them fix it. We live in the country out of dependable cell phone range, so our landline phone service is critical to us with a wife with medical problems. This has been going on far too long. When I ask for someone higher up, all they have is a supervisor. Strangely, when my phone goes out, I don't lose internet service, but it seems to slow down. Is it too much to ask for a phone service that WORKS ALL THE TIME? I can understand floods, ice storms, but a gentle rain???

I recently moved from one location to another. I had Charter Cable Internet before the move. They did not provide service at my new address. I called Frontier to set up DSL service. Initial call went okay. Installer came out, tested my line and informed me that I had the option of upgrading to their boosted DSL speed of 12Mbps from their standard claim of 6.9. So, after a week of dismal speeds I called to find out what the cost would be. I was informed that to "double" my speed would be a simple matter of paying DOUBLE as well. I was already paying $30 for intermittent speeds and NEVER hit their claimed 6.9Mbps. There was no way I was going to pay $60 for double that.

I have been a customer of Frontier since 2009. We are supposed to be getting 3g of download speed and never get anything remotely close to it. As a matter of fact it's actually getting worse and peak parts of the day we experience 0.58g. Forget Netflix, Hulu or online gaming of any kind. After talking to a representative of the company and getting a tech to my home, he came in and looked at my router and said "there is nothing I can do for you. It's a hardware issue at our junction box down the road." He said we have all the fiber optic cables in place they just need to do a major update. He told me I am one of 600 people on that box and it's just the trickle down effect on usages. The sad part is the tech got a call from his boss while standing in my kitchen and was discussing his frustration on not being able to help customers. His boss told him to not discuss the issues in front of me but the tech said to his boss, "hey just look at all the tickets for calls, it's all internet speed issues."

Our speeds are only 1mb/second. We were told when we signed up originally that it would be 3-6 mb/second, which is still terrible. But they advertise Hulu and Netflix on their site and most times they just buffer. They need to do serious upgrades, and lie to us and say "oh, I see you are getting an upgrade soon, there you go!" So I asked customer service later "am I really getting an upgrade or was that person blowing smoke?" They looked and said "I don't an an upgrade scheduled for your area at all." I asked for a new phone jack so I could hard wire my TV and not use wireless on my TV in hopes that it would buffer less. They never showed up after I took a day off work to let them in and the installer finally called my wife and said he didn't want to put in one because he didn't think it would help. We can't get cable here, no fiber nothing. Can someone help?

I was an AT&T U-Verse customer in CT and several months ago got migrated to Frontier due to AT&T's sale of the business. AT&T had great customer service but so-so TV and poor Internet. Frontier has terrible customer service and even worse TV and Internet. I called to cut off my service on December 20th and spoke to a nice US-based representative who seemed very pessimistic about Frontier's future in CT. Since then, nothing has happened: no labels sent to return the equipment as they promised; they're still billing me; when I try to register on their website, it returns an error message.

After 2 years at this address and dozens of call a year my internet service is still unreliable. In my opinion this is not a billable service and I realize that I am part of the problem because I continue to pay them, because of a lack of better options!!! If I could I would give them a rating of 0 stars.

We ran out of data fast. Had to pay more for extra data and we weren't told about having to keep it for 2 years when we had it installed.

I have been on the phone with Frontier Communications for 6 days in a row. Each day, it's been more than 90 minutes of wait and approximately 15 minutes of talk. I've chewed through my entire month of cell minutes waiting for Frontier to get my account straightened out. They promise you the world and deliver on nothing. The disruptions in TV and internet happen daily and several times a day. I was with AT&T for over 5 years. I can count on 1 hand and have finger left over on how many times I called them. I don't understand how Frontier Communications remains in business with all the complaints I've read. I will say, it's nice to know I'm not the only one suffering. I'm so angry at AT&T for leaving us and even more annoyed with Frontier that states they have the BEST customer service because they're all USA-based. What good is being in the USA if you're all going to be unhelpful and most rude. I bet Cox Cable is smiling down on both AT&T and Frontier Communications.

We received several flyers from Frontier advertising special rates for internet service in our neighborhood and decided to subscribe. We were told that we would receive a box in the mail shortly. After waiting several weeks we finally called to inquire about the status and found out our order was dropped (or never entered into their system).

After reading a number of consumer complaints, I (at the very least) feel in good company. My experience with being a Frontier customer has been atrocious and am actively looking into new service providers. It all started when my family moved in November. We had called Frontier a number of times to inform them of our move, so we could establish service at our new home. Since the previous residents also had Frontier Uverse, they said we should be able to plug in our equipment and be ready to go, sounds too good to be true, right? Well, it was. Nothing worked. So we called, waited for over an hour, for someone to tell us no one ever transferred our service (DUH!). We would have to wait for a technician now.

My objective was to get a non-working jack in my home repaired. I have been paying $6/month. The first agent disconnected me. The second agent scheduled an appointment for tech to come out without verifying the date with me. I could not be home that date. She (Betty ** ) was not able to change the date. She is not very well trained. Nor was the previous person who disconnected me. MY FIRST EXPERIENCE WITH FRONTIER WAS UNACCEPTABLE. THIS MAY BE THE REASON I FINALLY MOVE TO COMCAST.

Recently we were handed over to Frontier from AT&T. After experiencing constant issues with TV and internet service, we have decided to switch. We called to cancel the service and said all we had to do is pay our last bill ($50 higher than it was with AT&T and was not informed it will be higher) and we will be all set (our original contract with AT&T has ended). I have provided my credit card over the phone to have this taken care of. Few days later my girlfriend gets the exact same charge on her account!? Tried to call them and had to wait for over 2 hours to get a hold of anyone. When we finally did they said that they do not see any overcharges! We were told that there is nothing they can do. On top of all this we are still being charged for a monthly service that we do not even have! At this point I am forced to have to contact my bank and change all my account information so these crooks are unable to withdraw any more money from my account. This company is a joke and I seriously hope that they go out of business.

At approximately 11:00 am until about 4 this morning, all Internet service for our entire area, including Charles Town, Shepherdstown and Harpers Ferry, WV ceased. When I called Frontier technical service in the afternoon, the customer received a recorded message stating that there had been an interruption in service in the area, technicians were working on the problem but had no estimate of when service could be resumed. Of course, this disrupted many commercial operations, such as transmission of credit card data and downloading Netflix and all mail.

So I have been on hold now for 36 minutes for a technical problem. Since AT&T switched, service stinks. I have always been an AT&T customer. This is terrible.

Our due date was 2nd of each month. It has been changed, without any notification, to the 22nd of each month. So we are paying twice in one month, 10 days earlier than expected because they want their money sooner.

It took me close to 3 hours over the course of two days to get someone on the phone at Frontier to pay my bill as I couldn't access my account online...transferred AT&T customer. The live chat which I have running now is at a 30 minute wait and there are 38 customers in the queue ahead of me. That's not a live chat! I decided to cancel my account as a result of the lack of accessibility. I never had this lack of service with AT&T. It is unacceptable.

Since the change from ATT to Frontier there has been a total lack of support with answers, proper response to basic questions, obscene wait times on help line (two hours on average after being transferred), no customer service as defined, and still no rate charts. I have no clue what packages, rates or services Frontier will provide, but yet they still take my money. Today I received a mailing that indicated that their fees for services were included...alas...no such rate chart or fee chart was included or attached.

We were transferred to Frontier Communications when they took over AT&T U- VERSE. As soon as they took over, we lost our phone service. When I called to complain about this serious problem, I was told they issued a $50 credit as many were experiencing problems with the switch over, but all problems would be corrected in a very short time.

Dealing with this company is a nightmare. If you contact them for support, be ready to throw away two hours of your day. You will be re-routed and re-routed only to solve nothing. This is no exaggeration as I spoke with seven people and got nowhere. I even tried talking to someone online while on hold and I sat in that queue for 58 minutes only to be told I should be talking to customer service. I contacted them and was told I needed a technician. This is the exact same thing they tell me on the phone. No one has accountability or has to follow up so they could care less about shipping you off to someone else.

I paid Frontier $114.44 on Nov. 24, 2014 to add phone service. They had told me my monthly charge would be $30. My bill was for $46.95, which I paid Dec. 26, 2014. The phone never worked correctly. The line was frequently dead, and when it wasn't there was a loud buzzing that prevented me from using the phone. I complained online and was told I would be credited for the $46.95, but that I would have to pay $100 to get rid of Frontier. I will end up paying $214.44 for a service I was unable to use.

This internet service is completely AWFUL which is FAR BELOW a 1 star rating. Being very long term LOYAL service members for over 10 years, I have NEVER been satisfied with Frontier Communications in the slightest. The internet can just barely survive on simply one individual (If you have more than one person using this service, give up now). I'm not getting an internet speed of 1 megabytes per second (mps), I'm not getting 500 kilobytes per second, nor am I getting 250 kilobytes per second. I'm getting ONLY 37.9 kilobytes per second which is really just not worth the price that Frontier Communications is making you pay, and to be honest, this internet isn't worthy of $25 or $10. This company is trash for saying you can get up to 6 Mbps because that's not completely true in the slightest. This makes school work and research projects almost impossible. At this moment I'm attempting to run FrontierNet Internet Speed Test, and the page won't load! I would NEVER recommend this company to anyone and would highly recommend anyone who is thinking of using this service to re-think that action, you won't be satisfied with your results.

I am one of the lucky ones. I only spent 2hr on the phone looking for information to possibly change my internet and phone service to Frontier. Their website says "CONGRATULATIONS, FIOS IS IN YOUR AREA". I live in a very small town. I live on the main road in my town. The sales team informs me they only provide "Internet Light" to my area. I guess this comes under the category of bait and switch. Then I started discussing the phone service. They told me I could definitely keep my current numbers. At the very end of the conversation I was informed that they would have to charge me $100.00 to keep each phone number as they have to buy it from my current provider. I informed them that providers have to give my number out for free. Their response was "Well, we have to charge you $100.00". After reading all the reviews, I guess I dodged a bullet.

I have had nothing but problems with Frontier Internet, formerly Uverse. It's almost impossible to get through on a chat, the phones are always busy and they have never answered one of my e-mails. I have shown them ping results and never heard back from them. On the graph, red is a bad connection.

I had frontier years ago, and it was a little slow but it never Stopped repeatedly. I went to Comcast, but quit when the price kept going up and up. My return to Frontier has been a nightmare as far as internet is concerned. The phone works fine but is a little expensive for free long distance. The internet stops, and tries to restart constantly. I turn the modem on and off a dozen times a day. I have called and reported it. I had service replace the modem. I was told there is too much usage!! These stops are all hours of the day and night. I do not want to go back to Comcast due to cost and the terrible wiring that was done last time.

Internet service is constantly slow or I'm without service. It's like every 15 days, I have to call Frontier because they put me off service from 2 to 5 days without any notice. The service right now is so slow I can't even connect my Smart TV on. Also, I like to connect online to hear my favorite radio but the service is extremely slow I can't do that. So why we have to paid for something that does not work. I did call today 3 times because they pass me to different people on the phone and nobody resolved my problem. At my 3rd phone call, they said they going to put a ticket in. They will send the technician but I have to go along with the holiday so I may do not have no one entail 12/26. How about that? I'm sick about this service. I hope we can get other company in the area. That way, they will not keep taking advantage from us and robbed our money.

The reason for the 3 stars is because once you get through to tech support and the horrible customer service on the phone the technicians on the field are good at what they do and solve the problem and the technicians deserve 10 stars because they have to deal with the support on the phone too. But the inadequate customer service and nasty attitudes that the tech support has is inexcusable customer service. I do not see this company staying in business very long with the poor customer service provided. It took me two months to get service from Frontier. And honestly if I did not personally know someone who worked out in the field I doubt I would have ever got service to my house.

Purchased internet and phone service from Frontier Communication. The internet service was so slow that it was as bad as having a modem connection. Called them about it several time and they said it was because of the high volume. Told me to purchase a booster to help the service. Wasted the money it did not work. Cancelled the service in less than a month. They refused to give me a full refund. After several calls they finally agreed to give me some of a refund but say I will not receive it for at least 3 to 4 months. I would never recommend their service to anyone.

Mom moved right after Frontier took over. It is now Xmas week. Mom's old phone still does not have the forwarding message and Mom's new phone rings but there is an erroneous automated message and Mom has no phone.

This company sucks, my family was on the line for 3 hours to fix the internet because it went out on us for 3 days and they never fixed it. I am a gamer so I know how to deal with routers and how to reset them and I did and nothing happened. And so today I was trying to watch Netflix for about 40 min and every 2 min I had to pause, turn off my WiFi, let it stop buffering then turn on my WiFi every 2 min. I kept telling my family to switch internet services with another company but they won't listen. MY RECOMMENDATION IS TO NEVER USE THIS COMPANY.

Contacted them on 3 different occasions to restore my original ATT programming which they still haven't done. Also, I was overcharged by over $70.00 for my plan for no reason. This company should be closed down and refunds paid to customers who just want their old service back... deplorable.

I have been a AT&T U Verse customer for 4yrs and I am thinking of changing my cable services. I called Frontier on Monday 12/15/14 to speak on the price hike in my bill. I was told by a customer services person that it was last month and this month bill. I went on to tell her that I paid last month's bill. After looking into it she was very rude and said, "okay, well what do you need." I was very upset. I was just asking her a question and I also asked if I could change out my billing time frame to a week later. She told me that no she is not allowed to. Ever since this conversation I have been looking for new service. I was never ever treated this way by AT&T. I do not like Frontier. They are rude people.

We moved into a new house that already had service through Frontier Communications. 10 days before we moved in, we called to transfer the account into our names and to add a house phone. That call went smooth and we were reassured the account would be moved to our name by December 1st, the move in date. By December 10th the house phone was still not working. Several calls, hours and days later, we were instructed they were still working on getting the house phone turned on. December 15 the TVs, house phone and internet were not working so I called for one last time. I was on the phone for 2 and a 1/2 hours while they were, "working on it".

Frontier communications are the worst people I've ever dealt with. I call to upgrade service, set an install date and they never show. I call and say WTF, dummy me reschedules with them, again no show. I call them yelling. Then they charge my cc that I didn’t give them. They swiped it from AT&T. Frontier Communications specifically told me that I would have to pay over the phone or set up auto pay with them... I didn't and they took my information from AT&T and used it. I will be doing everything I can to get my money back. Frontier Communications is a garbage company.

I've never even heard of Frontier when I looked in my bank account and noticed I had an overdraft. I never knew they took over AT&T. I didn't get any mail or email letting me know. I was waiting for AT&T to take out my payment and they never did. I was waiting for the 20th of Dec for them to take out two months payment, but two days before the 20th my account gets deducted and I get a 35 overdraft fee. I never got any word at all about what’s going on and that this new company would be taking money out of my account.

I called frontier to get internet set up on Monday. I was on hold for at least a half hour and they said my router would be here Wednesday. Friday came around and I called them and asked where it was and I was on hold for another half hour to be told I have to call back Saturday. Then I called on Saturday, same except thing I had to call back Monday. Then I call them Monday and they tell me that my package was never sent out so they told me it will be there Tuesday. It's now Thursday and I still have not got my package. It's been a week and one day and I still haven't got the package so I don't recommend getting frontier. I haven't even got the internet yet but I can imagine from how crappy their employees are that their internet service is crappy too.

I had to call multiple times to disconnect their poor service, in the meantime billings continue and they refused to back credit. Incompetent people and poor products provided. I may as well use the library or Starbucks for internet!!

I signed up for internet service on October 12, it is now December 16 and after over eight calls to customer support I still do not have service. I have been told 1-that my account was suspended, 2- that there was no router associated with my account, 3- that there is a problem outside my home. I have had two supposed visits from techs who said they came to the house and called/left voicemails, however I have no notes and no missed calls or messages. On Friday December 12 a tech did come into the house and determined that the problem was outside and that a lineman would be out that evening, and that the problem should be resolved that evening or by Saturday (Dec 13) in the am. Again, it is now the 16th and I am without service. After yet another call to tech support today and her investigation into the techs notes/trouble tickets there was no request for a lineman made, also another claim of leaving a note on my door and calls/voicemails, but I have none. This is insanity! As is the fact I have over $200 in bills for my account, yet NO SERVICE!

This will be my 2nd complaint only because it's getting worse. No one in our house can watch TV for more than 5 minutes without a loss of signal. The wireless is so slow I have to shut it off & use LTE. I AM DONE! I would cancel but I can't get thru!!

The cable service provided by Frontier since taking over Connecticut customers from AT&T has been extremely unacceptable as we have lost many components of the service we were guaranteed in the contract agreed upon with AT&T as well as experienced subpar reception. During our time with AT&T we rarely experienced any issues with reception but in the few short months under Frontier, we have been unable to watch any channels or recorded television multiple times per week as the picture would stutter and freeze all together. As I love watching television specifically sporting events is one of the main reasons we have cable, I find this highly unacceptable.

I have made several attempts to contact the billing office for assistance. I either get hung up on or I am transferred all over the place. I was finally able to speak to someone and she basically told me there was nothing I could do. Frontier cable was behind with this issue. Frontier was taking $400 out of my account in January because of their screw up. I have had to cancel the automatic billing, and wait for frontier to get current then I could re-start the auto pay. Frontier cable is a major company that is in Ct. The issues that they are having are unacceptable. This should have all been taken care of before At&t left. Very disappointed with service, tech support.... Not a satisfied customer at all!!!!

I will start off by indicating that I have not experienced any problems with the internet or TV services that I was receiving from Frontier. All services appeared to have been running fine and dandy since the AT&T change over.

We were told that when our ATT service switched we wouldn't lose anything. First we are losing our McAfee antivirus which was free with ATT. Then we lose ability to use ATT hotspots in public areas which were free with ATT. After 4 phone calls to discuss switching my ATT promo pricing which was about to expire, with the last call being 1.5 hours (and probably total phone time well over 4 hours), I was assured repeatedly by the CSR that my bill would be the same as ATT, although every time she itemized it, it came out much higher. I finally gave up after making sure she clearly documented this entire discussion in their system, including her repeated assurance that my bill would be the same as ATT, and hoped for the best. My account notification for the new bill just came out... $259.44 due Jan 11. What was my old ATT bill? $146. I will be stopping the autopay which I had with ATT for years as I will only pay the correct amount due. I will also be calling Charter today to switch my service. Thankfully I have an alternative to this awful Frontier company.

May 29, 2014 I called Frontier and order the high speed Internet and tell them my phone line was pulled up by a tree root so need a new line run to the house. Was told someone would come out on June 4 to install new line. I sat home all day and called around 4 pm to ask how late they would be and was told they wont make it so maybe tomorrow. So I sat home for the next 2 days with the same results and called every day with no luck. After the 3rd day I was given a new install date about a week out so I just decided to see what happens. Again the same thing as before, no human shows up. This time when I called was told another install date so I just gave up and decided they would catch someone if they ever show up at all. About 2 weeks later I got a modem in the mail from them so I called and asked when they were going to hook up my line. I am told it was done June 4 and my Internet was on. I told them the line was never installed so the modem was not going to work and was asked if I had plugged it in. The line was still broken in the yard so again I was given an install date. Same as before no real human ever came to my home so now I just tossed the modem in the box and set it aside.

I am very displeased with Frontier's service. I own a seasonal home and previously had cable and internet service with AT&T. These services are placed on a vacation hold during the winter months. During the previous winter I had a hardwired phone line activated in the home by AT&T which was attached to a device used to monitor the temperature in the house and place a call to me if the temperature dropped below 45 degrees. This phone line was disconnected during the warmer months.

Attention CT Frontier customers. This will be long I'm sure, but there's a lot to it. Ever since the buyout of AT&T, I have been having problems. Let me start by saying I have been an AT&T wireless customer since 1992 (now with 5 cells) as well as having home phone service since 1994. During that time, I also have used Comcast for my cable and up to a month ago Dish for satellite TV. In the 20 plus years of service between all 3 companies, I have had nowhere near as many issues as with what I have had with Frontier within the last 3 weeks! 1st weekend, internet shutdown half the day then it came back up, no biggie, transitioning of the companies; I let it slide. Monday early a.m. internet shut down again, this time until Thursday. During this time I had incredibly long hold times attempting to speak to customer service, getting shuffled around and ultimately not having anyone know when it will be fixed. Got a 5.47 credit after my complaint. They then bumped it to 50.00 after further pursuit of the issue.

Ever since Frontier took over AT&T my internet service has been very slow or I have no service at all. I finally had enough and tried to call them on Sat to find out what's wrong. The wait time was 30 minutes so I hung up and called Comcast and switched my service. Since then I have been trying to call Frontier to cancel my service. They always have "higher than normal call volumes" and I am calling at 8 pm. Monday. It said the wait time was 5 minutes - well 25 minutes later I just hung up. Today I called at 8 pm (after being told wait time was 9 minutes) - I have been on the phone for 51 minutes. At one point I got someone on the phone told them I wanted to cancel and they looped me back into the call system and again waiting. Finally after 55 minutes I got someone on the phone and I am done! No more Frontier.

Service was poor. In the transition from ATT Uverse to Frontier (they bought Uverse in CT), we lost channels. Customer service is horrendous. Average wait time for me was often 45-90 minutes. Certain reps were incredibly rude and incompetent. On the plus side, the supervisors have been professional.

HORRIBLE, UNPROFESSIONAL, RUDE, SERVICE!! DON'T SIGN UP!!!!!!!! DID I MENTION FRONTIER IS HORRIBLE??? Nothing but problems from day one. My modem was supposed to be sent to me on Nov 17 and I got it Dec 4! I connected it as instructed but had poor connection and time out and freezing computer. Called customer service on 3 different occasions. On the 4th phone call for help, I was on the line with them 1 hour 47 minutes, transferred 3x! And the issue never got resolved. Was degraded by rep, yelling at me for not understanding him, not knowing what type of equipment I had. Promised a service call on the following Saturday with an 8 AM to 5 PM window!!! NO ONE SHOWED OR CALLED. I called Sunday AM to find out what happened. They said someone would be there that day! NO ONE CALLED OR CAME AGAIN! THEN they promised someone would come at 5 PM or about that time tonight! AGAIN A THIRD blow off!

Frontier Communications ALLOWED someone else to use my SSN (their name and DOB were different) and when that person bailed on their bill, they put the charge on my Credit Report! Now I have to jump through so many hoops to get this off my credit report. I thought the name and DOB had to match the SSN?

So since day 1 the changeover has been a disaster. TV service frequently glitches - called on this a month ago. They had a tech call me three days later during the week in the middle of the day - the day before Thanksgiving. I told her to call me back when I might be able to check the service (a week later). She called back and I was still having the problem. She called me a third time, got my voice mail and told me she was closing the ticket - the problem persists. I called once again and they told me it was a "widespread" issue that they were dealing with.

Dear Frontier Communications, you suck. I am without internet access AGAIN!!!! You suck. I have been without internet access for two full weekends. The first time I was told that there were two wires crossed and my line was shorting out, but I would have to wait until Monday before anybody could do anything about it. The second time, no one even bothered to offer an excuse, just that I would have to wait until Monday before anyone could do anything about it. You suck. The reason you suck is not because you have inexplicable occasional outages that seem to occur mostly on weekends, but because it's so damn hard to reach anyone at your rat hole of a customer service center just to tell you that I am experiencing an outage. You have the usual fortress of solitude customer phone service, "Press one if you speak English, press two if you want to be put on hold, or we will put you on hold now. Press three if you want to hear about our cruise ship vacations. Press 4 if you want to hear about how much we love veterans," and blah blah blah.

I received my first bill from Frontier in the amount of $158.35. The only service they provided me is internet. They are trying to tell me I owe THEM money for an overdue AT&T Wireless bill. I told them that I spoke to AT&T and was told my account balance is $0.00. And, if I owed AT&T money for past wireless charges, I'd pay AT&T, not Frontier. I am happy to pay them for my internet services, but I am not paying them for wireless services - they did not provide me wireless services. They told me to contact AT&T and have them issue me a refund (?). AT&T told me they can't issue me a refund because I don't owe them any money... What do they have to refund me. Frontier does not care. They told me to pay the full bill and they will "work it out." Are you kidding me... I will never see that money again. I told them to cancel my service, asked where I could return my router to and to my horror, contacted Comcast for a bundle package. Stay far, far away from Frontier. Bad AT&T for selling your service.

Since the takeover from AT&T my DVR freezes, my TV completely loses everything (the screen goes black) and my internet is unbearably slow. I called Frontier but everyone knows how that goes. You speak with some guy, probably making minimum wage to answer phone calls from irate customers all day, who really doesn't care if your service works or not. I was nice to the guy and asked him to chalk me up as another dissatisfied customer that is leaving Frontier as soon as my contract expires in a couple months. However, Frontier service is so bad I think I might eat the early disconnection fee just to get something that works. I expected "hiccups" with the transition from AT&T, but this is ridiculous.

So many have recounted their difficulties, frequent interruptions of service, long 20-40 minute on hold times, no awareness of tech support people as to what is causing all the failed service or when it will be fixed with certainty. I've reached my boiling point, and have arranged changing to Comcast. The only thing I can recommend is for everyone to contact any or all of these three agencies: CT Department of Consumer Protection who is holding a hearing on December 22, 2014, CT Public Utilities Regulatory Authority, CT State Attorney General. You can also include and/or contact the Frontier CEO: Maggie Wilderotter CEO Frontier Communications.

I recently signed a contract with Dish with a bundle pack which they stated the provider would be Frontier. Well, I contacted Frontier to schedule an install date. I was given the date of December 4 between 8 AM and 6 PM. On December 4th at 1 PM, I called to make sure someone was coming as I hadn't heard from them about the estimated arrival time. So after being on hold for 40 minutes, I finally got a rep that told me that someone would be coming out today to make sure I was home. Well, 6 PM passed and I called Frontier to find out what happened. Well after speaking to 6 people, I got someone that told me "well no one came because we cannot service your location."

They do not care about us. I did wait 1 hour and 30 min. No respect.

The internet is so bad that I cannot even complete a speed test. One device on the internet and I am now able to watch a 480p video without 5+ interruptions. This is very frustrating with doing work and other activities that require the internet. If you have another option to receive internet from use them. They absolutely suck!

I was quoted an amount for Triple Play with all channels and HD then had them install and have not only received a bill for 500.00, but have had to spend hours on the phone with customer service trying to get them to honor their quote - even asking, no begging them to pull phone records of our call. It has been almost a month and still no resolve (and we have called them daily - hold times of over an hour). Cannot even get managers to call back when they promise they will. This company is a total scam. I will switch gladly back to Comcast - at least they stick to their word!!!!! For anyone out there, stay far away from Frontier!!!!!

Was a former AT&T customer in CT - sold out to Frontier. Landline went down 2 weeks ago. Excuse after excuse why they can't seem to repair. The theme is that they are too busy and overwhelmed with repairs. Really? AT&T fixed my last outage in 2 hours. Wow. I'm hanging in there long enough so I can use my landline to switch to a VoIP provider. This company is a joke.

If you're looking for courteous buffoons who lie to you and do ABSOLUTELY NOTHING to fix your problem, then this is the company for you. TEN DAYS to replace a bad cord on a wireless router. Two of those days, I was forced to take off work while they no-showed. NINE hour time windows - yes, 9 hours!

This company sucks. Quite frankly it's ** . I've worked here for over 5 years and not once has it stuck up to its word. Now keep in mind I work for frontier. I am a manager at one of the highest selling branches in america. This place is a scam, a rip off, a get rich instead of a get right kind of company. I advise everybody and anybody with frontier to disconnect immediately. These problems will only continue because there is a lack of actual customer appreciation at frontier. There is a complete lack of ethic. A complete lack of wanting to help our god blessed nation. Leave frontier, find a new company. Hold times are longer than ever and employees are inbred thugs who don't give a single ** about your problems or issues with the phones.

Watching football. Screen freezes, sound stops, error screen comes on. Happening way too often. Wireless internet slower than molasses in January! I have had to turn TV off and restart 5 times during the past hour (4:30-5:30) on Dec 7, 2014.

I have many of the same complaints as everyone else that has posted here. When we were informed by AT&T of the switch to Frontier, we were told that we'd be informed when the transition was made. Didn't happen. AT&T dissolved my online account so I had no way of checking the status of anything. Every time I called I got...two weeks..to weeks. I finally figured they'd made the switch but had not yet made a Frontier account. I used one of the codes for services I was provided by AT&T as everything was to stay the same. Once I punched in the code I could not turn it off. Called Frontier and they said my platform had not been switched to them and I was basically still on AT&T. WTF. I'm locked out of an AT&T account and I have no way of knowing what I have or don't have.

The time on hold to talk to an Agent 30min+. I should be able to talk to somebody in 10 min. What is going on? And I have tried to reach somebody for the last week. That's right, 7 days!

We have had Frontier phone and internet for almost 4 weeks now and still can not make or receive long distance calls. We call almost every day and someone else says the work order has been closed. They have made several appointments to fix this and never call or show up and just close the ticket. We have lost 2 and half days work already and as we are on the phone with them right now, they just don't care.

I called and ordered the internet service, they were to install it Nov 26, 2014, didn't show up. They called a week later and stated they needed more information. I called back and waited 10 minutes twice, then called again and waited 1 hour and I'm on the phone again and it's been 40 minutes, no answer. Very poor way to run a business and poor customer service!!! Think I'll report them to the Better Business Bureau!!! I also know now why I don't have their phone system and internet at my house, this was for my nephew!!!

Since the day Frontier took over for AT&T, we have had to reboot our modem hundreds of times (maybe rebooted ten times with AT&T over ten years). So many times I think it ruined the modem, which I replaced. Still having the issue with a brand new modem. Obviously this is a provider issue, so far no help.... Frontier is bad. Zero stars if possible.

On 12-4-2014 at 10:46 pm my audio started to break up. A message popped up and said something to the effect that their equipment is sub par. We pay good money for their service. It looks like we should get better than this. By the way I'm talking about my computer.

I called Frontier off flyer I got in mail. I am disabled and on fixed income, which I explained to agent. I made it clear I can't pay above $74.00 that is limit in budget, he said he was waiving approximately $149.00, includes installation. Well I got first bill, $213.03. I almost died. I had to borrow $. I called. Agent said they would work on the credits. Second bill $115.98. I can't get anyone to just fix the problem. The credits were never applied. I was still being charge $29.99 for Internet!! I called in and requested a copy of the agent who signed me up. I know they record and keep on file. It's our right to ask for copy. I was told it would take time to get. Then I was told, “No we don't have them.” Oct. I finally got supervisor. Said he would have the $85.00 credit on Nov. bill, but I was still to pay the whole Oct. bill $82.16??? The credit should have taken it. Nov. bill $153.39 and Internet now $44.99???? Help. I am very ill anyway and I feel I need legal advice. I can't in good faith pay this, when they don't listen, nor give credits. Thank you.

I called AT&T in early Oct. 2014 to order a landline for my business. They told me that I would need Uverse which comes with a phone line and internet plus wifi. I was told that there was NO Installation fee and it would be $64.00 a month for the service. I was told that Frontier would be taking over but that would not change my costs at all and there would be no interruption in service. An AT&T technician came on Oct. 21st and installed the modem for internet and a landline. He registered my account and I still have the account number, username and pass code. I asked him again if it was a free installation and the monthly fee would be $64.00. He said it was. I also asked an AT&T customer care representative the same questions and she also confirmed that it was so to me. I would not have ordered the service otherwise. The internet worked for 10 days. I never use the landline, I had not purchased a phone yet.

I live in a Senior Facility and Internet was installed today. I have A Google/Sony smart TV. First off he had to connect the phone jacks because they were disconnected. Then the process of getting the Internet into a TV he has never seen before, and for which I did not have a book. He was the most patient and persistent person I have ever dealt with. His name is JOHN ** and he is such a credit to your business. He was very kind, esp as I could be of no help to him, as I have memory problems. I truly think he should be commended for a job that was very difficult.

Someone should have looked at this deal before it happened. I'm talking of AT&T dumping their cable business on Frontier. I'm at peace now because I scheduled a switch to a different provider. I called them (Frontier) to personally tell them about the switch. Had to use my cell phone to do that because nothing else works. Regular phone line, TV or high speed Internet. They told me they would not give me credit because I don't have a ticket. When nothing works, how do you reach them? Send a pigeon? TV goes on for a minute, then freezes, restarts itself, then freezes again. It was suppose to get better since they took over, it got worst. Everyone that has a problem should complain! They really think that they are the next best thing after sliced bread!

Since they took over from AT&T I have been having problems with my TV services. It started with getting error messages on my screen, stating they can't communicate with the server. When I called Technical support, I waited over 30 minutes for them to pick up the phone. They said the problem was due to the old AT&T equipment (which by the way never had any problems until they took over) - "It will be fixed as soon as possible". This was October. It is now December and still getting the error messages. Today I tried to access HBO online, and although I am paying for the service, it is not available. Again called Technical Support, waited again over 30 minutes until someone picked up. I was informed there was a problem with the database and hopefully would be fixed within the week. Again problem not resolved! I am seriously considering switching back to Cablevision.

I am a Connecticut AT&T customer that has been handed over to Frontier Communications (I love how I don't get a choice) and received my first bill from Frontier Communications today. My understanding was that I would pay the same amount that I was with AT&T -- nothing was going to change. However, my bill is $2.00 more than I paid when I was an AT&T customer. When I called Frontier to find out what was wrong, I had to sit on hold for about 30 to 45 minutes - this was after pressing various menu options to be transferred around. Finally, when an actual person picked up, I was told that this extra $2 was the "Carrier Cost Recovery Surcharge" listed on my bill - apparently just for being a Frontier customer.

Since when is it ever a good idea for a private contractor from Frontier Communications to climb a fence and be hanging out in a person's backyard to work on their phone line? I have to say never, but that is exactly what happened to me today. When I got home from work this afternoon I went to the back door as usual to let my dogs out. Thankfully I noticed some man crouched down in the back corner of my yard doing I'm not sure what. So I waited for my husband to get home and he went out and questioned them. They said some b.s. about how they're allowed to be in the yard to work on their equipment yada yada.... and if they wanted to they could make us take down our fence... whoopteee doooo... My problem is that they could have let us know.... Even the power companies let you know when they will be in the area to work on lines or tree trimming so you don't just let your 100 lb. Rottweiler out to chew them a new butt crack... and yes I saw butt crack... yuck....

Frontier just took over the phone service in my area. Last week I received my first bill from them and spent over 45 minutes on hold on the phone trying to set up automatic payment on the account. I never did get thru to them. I made and received phone calls on Sat. and Sun. Nov. 29 and 30 and everything was fine. Yesterday, Dec. 1, I did not use the phone and did not get any calls - possibly the phone was not working yesterday. I did not try to use it, so I don't know. This morning, Dec. 2, I tried to again call Frontier to set up the automatic payments on the account and the phone has no dial tone. I wonder if they shut off the service as of Dec. 1. I don't want to use my cell phone to call them as I have to pay for my minutes and I wasted 45 minutes last week trying to set up payment. At this point, I think I will just cancel the service and get by with the cell phone for now.

Not too long ago AT&T was taken over by Frontier in my area. My account was apparently lost in Frontier's system somewhere and inactive, leaving me with no internet. Normally this wouldn't be a huge deal. Sort it out with customer service and fine. But with frontier I was placed on hold and transferred 9 times resulting on me waiting for 3 hrs and 12 minutes. Eventually I was told that my "order#" was on someone else's account at an address that isn't mine and the real account had no name on it. Just an address listed as a business.

My phone doesn't work. Frontier's phone doesn't work ("All lines are busy; please try your call again later."). I can't log in to their web page, and their chat queue is 90 customers long. Hire more people, Frontier!!

Keep losing my internet connection, downloads prove to be quite slow at times, completely freezing on occasion. Just did a ping test which came in at 1.1 Mbps download/.32 Mbps upload. Only other problem was lost payment check which was last payment mailed to AT&T, Frontier had no record of payment so I had to make double payment for next billing cycle. Overall I'm quite discouraged with Internet service.

I am not very happy with the service I have been receiving from this company in any way. I have tried many times to contact customer service which I was on hold for 45 minutes. The internet speed is just ridiculous. I was told that I would have to pay them to get out of my contract which is not right. I signed a contract with AT&T not this lousy company. I am very disappointed.

So we heard a while back that AT&T was going to be bought out by Frontier but didn't know a definite date for everything to switch over. One day I was working from home and the internet was non functional. Nothing was coming up and couldn't ping any website. I was getting .93Mbps at some points, and nothing for upload. That is NON FUNCTIONING. I work from home a lot of the time and needed to leave the house to get some work done. The TV also started getting really grainy and didn't know what was going on. I then rebooted all the equipment and when it came back up it hadn't changed. I then was on Facebook and noticed that everyone else was complaining about the Uverse service they had and didn't know what was going on. Everyone was totally in the dark.

I have had ATT for years in CT and just recently the service switched over to Frontier. ATT was no picnic. The service would die after 10PM and drop from 4-5 Mbps to 1-2 Mbps. Currently as I write this my service is at a pitiful 1.3Mbps. I am supposed to be somewhere up near 6Mbps and I am happy to get 5-5.5 Mbps. Well it ain't happening. I haven't seen 5.5Mbps in probably 2 years. This is DSL, not a shared cable modem line. So what's the deal? Frontier promised "big changes" and ... NOTHING. I think a class action is in order...

6. Was informed that I would have to wait for them to tell me when they would send a technician to my home and that I would have to pay if the issues is not with their equipment. (The equipment was at&t and it was working great until human frontier took over.)

I pay for a service that I am not getting! Simple! I call and complain, I get thrown off too many times to even count! I was told by customer service that I shouldn't even have Internet service! Then send me back my $ I have paid for over 12 years! They did issue me a whooping 5 bucks a month credit for my "troubles"! Was told they need to upgrade their system, so why aren't they doing that! We do use our Internet for continued education in a rural area! Wanna keep people in our small community or keep running them out? Geez it's not rocket science!!

When AT&T switched over to Frontier in CT we were promised no interruption in service. I have had either no service or no voicemail since the transition on both my home and office lines. Try calling for help and you are met with long waits and gross incompetence by people acting like they have never heard about the importance of phone service. When they "fix" it they change your password without telling you and then you can't get in to your own voicemail. This company is by far the worst company I have EVER been subjected to. Shame on AT&T for giving us no option but to go to our cable company for our phone lines.

I was ready for some hiccups with the ATT changeover to Frontier. Unfortunately, the only other internet option in my area is COX and I will never go back to them. The speeds with Frontier are great for a few hours when you reset the modem/router which is previous ATT equipment. However, the speed slows down then stops after a few days. I realize that Internet nowadays is a luxury, but I don't expect to troubleshoot a service I pay for every week. Customer service and tech support is subpar at best. I was asked to hardwire my iPad to the router. For the technically inexperienced people reading this, this is impossible. The saving grace was Chris from customer service. He answered my questions about the ongoing issues professionally and spoke in an educated manner. Kudos to him. He gave me a $25 credit, which is low in my opinion but still better than nothing. In closing, I'd like to thank the FCC for the lack of competition and options available to consumers in my area and across the US.

I'm a former AT&T U-Verse customer who was sold out to Frontier Communications. I understood that transferring over to a new system would have its complications, but this is ridiculous. I called customer service today to ask a couple of questions (I asked politely... not rudely). The guy sounded like he was tired of hearing complaints, stuck me on hold for over half an hour before I finally hung up.

For over 36 hrs. we have been unable to get 99% of our email. Customer support is useless. Was disconnected after I told lady that the problem was not my modem as she said I was getting no email as I was not being sent any. Meanwhile I was losing orders as people were not hearing back from us.

I have been having problem since Frontier came in to CT - my wireless is trash. Every time I called customer service they keep saying that I have to go wired. How I'm suppose to connect 3 different smart TV in 3 different part of my house with Ethernet cable? I didn't have this problem when I was with AT&T.

I've been unable to receive calls on my home phone for two days and still counting. I waited home all day today (Sunday 11/23/2014) for the promised service appointment and they never showed. Unbelievably this is after I called three times during the day to make sure that they were going to show up. I was assured during each of my three calls to Frontier that the serviceman had the ticket and would be at my house. I went to Frontier's online chat this evening and was told they could not give me an estimate as to when the phone service would be restored (I copied and pasted the conversation into MS word for future use). The only reason Frontier gets one star is because there is nothing lower. Service is awful!

On 11/07/2014, landline and internet service lost. Many attempts to contact frontier customer service from 11/07/2104 through 11/10/2014. No customer service received re lost of service. On 11/10/2014 Comcast communication provided landline and internet service to my home. On 11/11/2014 when I returned home after 8 pm, a frontier service ticket was on my door. On 11/12/2014 and 11/13 2014, I made many attempts to contact frontier with no success. My home repair required a new phone cable. For the past 22 years, at&t has made many service calls due to loss of service. On 11/22/2014, I received my bill from frontier. My monthly fee tripled. I am not planning to pay my. I will attempt to contact frontier. I wonder how successful I will be.

I was with Comcast TV for almost 20 years. The only reason I changed to UVERSE because I wanted a wireless TV in my kitchen. When I got UVERSE, I found that many of the TV movies and shows were full of crime, sex and foul language and I hated them. All I had was Dancing With the Stars and HGTV that I enjoyed. I was very, very discouraged and in some cases disgusted. I got a great offer from Comcast and decided to go back to Comcast. BUT, there came a voice mail from Frontier saying that Hallmark was on Frontier. I am thrilled. I always loved the Hallmark channel. It offered me so much enjoyable TV. I am so happy to see the Christmas shows and so much by Larry Levinson prod. I hope it continues after Christmas because that and only that will make me stay with Frontier. Thank you so much for listening to so many of us who requested Hallmark.

I was a ATT u-verse, internet-only customer for years and my account was taken over by Frontier like everyone else's in Connecticut. Thankfully I don't get tv or phone from Frontier - just internet service. I don't have tv at all. My experience reaching tech support has not been as difficult as others posting on this board and I have been grateful that at least they are all located in the U.S. where people need jobs. Maybe this is because I am an internet only customer (?), maybe tv tech people are diff. dept?

Where do I even begin.. I've had customer service hang up on me... they won't come out and work on my equipment. I've taken a day off from work only for them to tell me "I'm still on assignment from AT&T" and they can't work on my order until that status is removed. I had them ship me a new router because I've hated the AT&T router since I've gotten this one, and then they proceeded to ship me the same exact router. I want to just terminate my service but I just get put on hold and no one even answers my call anymore. I'm ready to file a report with the better business bureau!!

Where to begin. On a scale of 1-10 I would rate this company a 0. This company may contain the worst customer service in history. I have been trying to set up phone service for over a week in order to run my security system. Every time they tell you what day they will be coming out nobody shows up leaving you to call back and sit on hold for another 30 minutes. So after 5 calls this week and each person in customer service giving me the run around transferring me back and forth, it's safe to say that I still have no telephone service. With that said I will have to call the security company back AGAIN and reschedule. I'm not sure how a company can lose or misplace a work order 5 times in one week. After all isn't that their job? If there was another phone provider in my area I would not give this joke of a company a second chance. In fact I will never recommend Frontier Communications to anyone.

I was a happy customer with U-Verse for 8 years, but since they switch to Frontier, my internet speed is HORRIBLE! Videos spin and buffer for hours on end...many won't play at all! I had faster service with Dial-Up back in the 90's!

Frontier talked big, got tax credits, AND a large sum of money banked from the previous phone company in our area to expand high speed services and upgrade the lines. Well, 4 years later - nada, nothing, promises pending. Plenty of ads in the mail, in the paper, and even calls telling me that I can get better services at a better rate. I say sign me up only to have THEIR representatives say "ops, sorry, you are not in the covered area, if you want the service you will need to get a different plan" (3x the cost naturally)! After talking to two of their field reps who have told me that the services could be given, with minimal costs to the company for the upgrades, but they have been told that the 'profit margin' is not there to expand into more rural areas. In my opinion Frontier stinks. Instead of advertising to people you can't serve - establish the services then advertise! If I could give zero stars I would.

First we had no service from October 31st through November 6 or thereabouts. We had multiple technicians out to our house and spent hours on the phone with Frontier. What we went through that week was unacceptable, my husband has a pacemaker which is connected to the phone line so he can get updates and his pacemaker can download if there was an incident. We told Frontier that it was a medical emergency that we need the phone line and yet it took over a week to get service back. Now I made an appointment over two weeks ago to get hardwired a telephone line so in case something happens again we wouldn't be in the same situation but we had a no show no call. Coincidentally we also lost our service yesterday, all of them again. I was able to get our bill adjusted but the point is we have gone through so much hassle just to have a service that works and when it does work it doesn't work like it's supposed to... I think Frontier there should be legal actions towards Frontier and AT&T for what they've done to Connecticut consumers.

I inquired internet services via AT&T and since they do not provide services in my area, they referred me to Frontier a company in which they do business with. I called Frontier to schedule an appointment to install internet services. They scheduled it for a week. That day came. I waited until the scheduled time which was 3pm. 4 pm came, no one arrived. I called Frontier. After 40 minutes on hold, the representative states I did not put down a deposit of 35 dollars and this is why no one came. The person who set up services did not inform of the deposit and no one ever called to confirm if there was a deposit needed. Cancelled services with them, I would not recommend and I will complain with AT&T their recommendations with this company. If the company is this way in the beginning it’s a warning not to do business with them. STAY AWAY! WASTED A WEEK AND DAY FOR NO SERVICES!!!

I placed an order for Internet and phone service through the sales representative, after calling and entering my zip code to verify that service was offered in my area. The sales representative then passed me off to the verification department. She requested that the sales rep remain on the phone and the sales rep said that he was not allowed. They then proceeded to argue as to whether this was true while I was waiting on the line. The verification rep could not find my address and attempted to ask the sales rep a question. He had already hung up. The verification rep placed me on hold for several minutes and did not return during that time, so I needed to go and hung up.

Daily signal loss from various stations, they finally fixed on demand but I only dealt with this maybe once a month with AT&T. Not every time I watch TV.

On this board everyone complains how they have had poor quality of service with their internet or their cable or their phone. We recently moved to an area only served by Frontier - thank you FCC. I love the protection against competition that you give to telecom companies. NOT! More than a week before the move I called to set up service, and I was assured that we would have service set up on the day of our move in...For context, this is an existing home, and we were having them simply enable what was already there for the previous owner - home phone, and high speed DSL (same performance as the previous owners, nothing different).

We used to have frequent small outages with Comcast and were quite satisfied with U-Verse. However, when Frontier took over, while we didn't experience the hellacious problems some have, we did end up with the same lack of service - no ID on the TV, laughably limited on-demand (once you could get to it after weeks of ERROR messages), slower internet - in short, paying the same for substandard service. My husband decided to go back to Comcast, which I really didn't want to do, after incredible amounts of time trying to deal with Frontier and being shuttled, as so many have commented, from one clueless worker to another. The last straw was when he asked about the bill and they were unable to find it.

Phone service out again, we needed it for a medical issue again. We have NO OTHER service available in our area. And NO CELL SERVICE works here. What are we to do??? This could very quickly be a life and death matter for me and my spouse who are disabled. Will someone please put a cell tower up in the Cabins area so we can get cell service at least, or will Shentel come the one quarter mile on to our home so we can have phone service??? And Shentel, no we do not have the $3,000.00 you requested we would have to pay. We are in a monopoly area. Surely there is some laws for people like us for protection on life and breath. Every time we see Frontier out at the box on Emory Lane, our phone service has went out when we come back home. No one can tell me this is a coincidence. I have had enough of this going on. Yes, I am angry, probably the angriest customer they have ever had at this moment.

After over a decade with AT&T, they handed off the reigns to Frontier with little more notice than an email and letter in the mail stating the transition would be coming soon. We only found out the transition had indeed occurred when our internet started cutting out, upload/download speeds were becoming very poor, and our voicemail box on our home phone became disabled. We then went searching for answers as to what was going on. That is when I found out the transition had begun when I happened upon Frontier's Facebook page that had thousands of complaints. Only on that page did I learn how to access my new account online, and that voicemail was now accessed through an entirely different number. Oh but then I had to wait on hold two different times for 45 min. each to get a passcode because my old one did not work. Then I received notification that our first bill was ready via email - surprise, surprise, it was wrong.

Who pulled the wool over my eyes on Oct 25th when AT&T handed over my internet, home phone and TV services to Frontier Communications? Sure, I got the advance emails and letters in the mail about this being a transparent and smooth transition, but I wasn't expecting the train wreck that this turned out to be. I'd been both a early dial-up and then a high speed U-verse customer of AT&T for years and never thought anything could be this bad. Internet outages, intermittent service disruptions, s-l-o-w connections. I used to be able to work from home to connect to my companies VPN, but with Frontier's cobbled together system, I need to go into the office everyday now.

Since the "take over" of Uverse in CT my service has been HORRIBLE. Internet is spotty at best and when we do have a stable connection it is slower than anything we ever had. On demand service which I pay extra is very limited, playback of recorded programs only works on one television. I have spoken to customer service, I have emailed customer service, I have done everything they said to do and nothing has fixed any of the problems. It is impossible to work from home any longer. I have to reset my modem everyday. You can no longer access your DVR online or your telephone features online. We were told the transition would be seamless, it has been anything but!!!

All of our services have been plagued with service interruptions for the last month (U-verse TV cuts in and out, shows are pixelated, on demand no longer available, Internet cuts out every 20 minutes for a few minutes and speeds are less than half what we're paying for. Now people can't reach us when calling our home phone - it doesn't ring on many occasions). I spent almost 2 hours on the phone with Frontier, being transferred to 4 different reps, only to finally have a trouble ticket opened for an external line check. The next available date they had is more than 3 days from now! I requested a statement credit in addition to the $50 they offered everyone because all of our services have failed us, but they said they couldn't extend any despite my escalating to supervisors. If they don't get this fixed in the next week, I'm leaving U-verse after having been a customer for 8 years.

Like many, I am a former AT&T Uverse customer that was FORCED to changeover with Frontier. It has been a non-stop nightmare here in New London, CT. Entire service (TV, Internet, Phone - U450 plan) completely shuts off at various intermittent times for various amounts of down service. I have made at least 20 phone calls to their "customer service" and "technical support" departments (the use of quotes is meant with extreme sarcasm due to the terms actually being oxymorons).

I'm writing coz I called Frontier to let them know my services were not working, took for like 2 days to finally fix it. I also asked what happen to our channels and what is wrong with our on demand, we have less shows and certain channels were missing. I am unsatisfied with the network, I want out. This is nonsense. We definitely need help. Why did AT&T do this to all of us? Is there any other cable company that can make us happy? Angry person.

Paying $40 a month for internet service and continually getting 1/10 of the speed they say I should be receiving and about 1-2 disconnects a day. Anytime you call and try to get any sort of help they give you the runaround and connect you to different people or just leave you hanging until a new rep picks up the phone. Worst company I have ever had to deal with. I will NEVER recommend frontier to anyone.

First of all, I could not agree more with the many comments linking frontier communications with fraud and being a bunch of crooks. We live in Connecticut and have had AT&T service for sometime now. There are always problems with services now and then whether that's Internet or cell phone, etc. And you learn to live with things like that and make a few calls once in a while either to dispute or understand something you don't understand and I have done just that with at&t when I had their services. Although we have had problems with at&t, for the most part at&t provided Internet service according to what was expected and I was able to communicate well with most customer service representatives.

Buyers please be aware and check your bills in details. I recently signed up for Frontier FIOS bundle for Internet and TV. Frontier advertises the service for $79.99 and when you talk them and inquire about the details of the plan they simply tell you about the DVR functions which is free for 6 months but goes up to $30/month after that and that you have to have it as part of the package. Anyway, when I received my first bill, the amount on the bill was $542 for 1 month and 10 days of service. As I reviewed my bill, I found out, they did not charge me in accordance to the bundle but rather charged me $39.99 for the internet and $79.99 for the TV. They also charged me several other equipment rental fees including a modem for $139 and an installation fee, which they told me clearly would be free, an amount of $149.

My Frontier net is so slow. When I call, I am told yes, Frontier will be upgraded! In 2015. I thought I was to have at least 3mbps. I am lucky if I get 0.09! Just now, I check my speed, it is 0.03!!! It is so slow, I complain, and I get nothing. It is slow, I know it is not only my computer, I have out of town visitors, with up to date stuff, and they can not believe the speed. I pay well over $100 for this service, I have their land line service, which I have in state service only because I rarely use the land line, but most goes into supposed to be high speed internet, (ha ha) -- their tech support & security (which are rated good) -- But the speed drives me crazy!

I've had three techs to my home since the transfer from AT&T (within one month). One rep sees no problems, then another rep sees a problem. After each left, there is a new issue at hand. I find it unacceptable to have to troubleshoot my service daily in order to get service. The numerous calls to their customer service (who know very little) and long wait times is inexcusable. I find a $50 credit insulting. Consumer protection should file a class action suit for people like me who intend to cancel service and incur a "penalty" for canceling services. I find they have breached their contract and so will I.

I switched from Comcast (lightning fast speeds) to Frontier fios after calling every single provider in my area. They told me I would get a guaranteed 15 meg connection for 39.00 a month. I have had them now for 4 months and have made numerous calls to them due to my speeds never exceeding 4 megs. I had them out to my house after a 2 hour long phone call with the service tech and they told me there was nothing wrong. They didn't know why the speeds were so slow. Unfortunately I was out of town on the day so my daughter-in-law was here when they come over. They told her they had a promotion right now where they would double the speeds for free so I called and had them do that. They also cut my bill to 29 a month from 39 guaranteed for 3 years so I said, "sweet, sign me up." They said the speed increase wouldn't go into effect until the following Tuesday.

Since the switch from AT&T to Frontier it's been horrible... Internet = on and off service... TV = on and off service... I had to move a cable box in my kitchen to another location, plugged it back in and now it's just a red "X"- Frontier cannot fix it. Called Frontier- spoke w/ one wing nut who disconnected the phone call. Called to Frontier again- woman said she will reboot my cable box- she disconnected the phone call. You think they would call back on the # I provided and the # they have in front of their face while they're talking to me? NOOOOOO... So I call Frontier a THIRD TIME and Amanda is NO HELP... Today is Saturday- they cannot get a tech here until Monday night. Really? Monday NIGHT? I have to go 2 days w/ no cable. Will I be compensated for it? I think not. I'm changing service and will gladly pay a disconnect fee. FRONTIER SUCKS!

My autopay info was transferred to Frontier by ATT. Once we experienced so many problems with Frontier in CT, I created my online Frontier account for Seymour, CT, disabled autopay and received an acknowledgement from Frontier. 2 days later they debited my full bill amount based on AT&T billing, not including the $50 credit given to all CT customers. This was 5 days before the AT&T bill would have been due. I still have received no bill from Frontier, and according to their website and email they sent, will not receive one for up to a month. When I contacted customer service I was told that it would be easier and faster to make the claim through my bank than through Frontier to get a refund.

Beginning 11/1 the switch over from ATT to Frontier has been problematic, time consuming, has impeded my ability to complete work from home and has consumed over 48 hours of my personal time in phone calls and problems solving over the course of 15 days ( and counting).

Our services died on a Saturday morning around 9 AM (phone, internet, and television). Customer service stated that they were doing work on a terminal and couldn't restore service until the early afternoon. I stayed home today to wait for a repair appointment for my washing machine. Now I won't get a call from them to confirm that the I'm home, and I can't watch TV or surf the Web on my computer to pass the time either. The rep said I can call back for a credit once my service is restored, but how do you put a fair price on the inability to take an appointment and the subsequent need to reschedule for NEXT Saturday and the need to now spend the evening at the laundromat because you need to wash the 2 weeks worth of clothes that you have accumulated?

Verizon was bought out by frontier @ 4 years ago. Somehow I got signed up for paperless billing to an email account assigned by them that I couldn't get access to (they didn't know it), had an online account that I couldn't get my user name or password for; I was hung up on by the department that was supposed to give me my info. I had to direct call a representative at her extension and be charged a fee to pay my bill every month. Service was slow or just plain didn't work. Had many calls and techs out. Problems not resolved. We then moved to a different town only to find out that Frontier is our only option here! Getting our bill here hasn't been a problem, but everything else has.

We were never informed that at&t was going to be changed to Frontier. I wish I would have know, would of changed carriers. My phone service just cuts off while I'm talking. We no longer have caller ID on the TV. My wifi service is terrible..... Would love to know when these issues will be resolved... Am truly frustrated....

After reading some of the complaints about the service from Frontier, I now understand the technician's attitude. When I gave her the information that within 2 days my service went off and on 5 times and that I attend school on-line and need the service back as soon as possible, she walked me through some steps. Then when I mentioned the cable wire looked a little frayed, she suggested I go to Target and buy one, not knowing if this were the actual problem or not. I asked for her supervisor. She took my number and said she would have her call, no call yet. I threatened to cancel service, no major reaction. I guess this was a common threat. I was finally connected to someone who really seemed to try many things to no avail, but said she would have a tech come out hopefully today but they are backed up, no tech, but service is back once again on my phone and internet at least for a while. It appears that people all over CT are experiencing the same problem. Do not like Comcast, but service was a little more reliable. High prices but reliable. Praise God I managed to get some homework in.

I contact Frontier to let them know that my telephone service was out on Saturday 11/1/14. I spoke to a Wendy, she told me a technician would come to the house Monday. I then called back Monday at 1.30 pm and Amity told me it was outside problem and I would have service by 6.00 pm 11/3/14. Tuesday, 11/4/14 I called again, Casey told me it was an outside problem and my service would be turn on by 6.00 pm. Wednesday, 11/5/14 I called again. Jimeka try to troubleshoot it from west Virginia with no success. She said, "I will send a technician out Friday, 11/7/14 work order no **." Friday, 11/7/14 I called and talked to a Christen to give her my cell. Telephone no ** and find out the status of the work order. She called me back to let me know it was an outside problem.

I had an old and half-forgotten AT&T business landline account at a former office location that needed to be discontinued. Five minutes in customer support chat with ** verified the account, cancelled the billing and made me happy. Hope you folks with internet issues get satisfaction like this!

After dealing with slow internet and no internet off and on throughout the days I have finally gotten frustrated enough to call Frontier. Took me an hour to finally find a phone number. I couldn't get into my AT&T acct to pay bill... not that that bill should have been paid. But I didn't want late charges. I haven't had a good experience with my internet since Frontier has taken over!! And I thought AT&T was bad. SO after being transferred and waiting at times 30 min on the line I finally got someone that told me all I had to do was unplug the box and wait 2 min and plug back in. Well I got internet while she was on the phone but I told her it wouldn't last and now again I keep getting this page is unavailable or the gateway logo etc.

I am so unhappy with Frontier services. Since their takeover there are times I have no internet service, interruptions in movies I am watching and in movies previously recorded cannot be watched. On top of it all I was with AT&T Uverse for over 10 years with a great & affordable package.... Now with Frontier I was forced to downgrade to a lower package because their rates are so high....AND with the downgrade package I get to pay approx. 15.00-20.00 MORE a month for a premium package I used to have with AT&T. I will be checking into Comcast this weekend.

Since the switch from ATT uverse, nothing but issues with Frontier. Slow internet, lost TV signal daily, when switching from channel to channel we get a blank screen for a period of time. I have called customer service numerous times and each time I am told I need to call them back in a few days if my issues aren't resolved because there is nothing they can do. The employees all sound like they are being told by someone else what to say to customers because none of them are trained! Great transition! We will be leaving Frontier as this has just gotten to be frustrating spending my only day off every week trying to get issues resolved. Not worth it!

We switched to Frontier a few weeks ago and with that switch came a host of problems I never experienced with AT&T U-VERSE. First the television quality is bad, then you can't find your favorite shows on On Demand. Frontier is a quack job, see ya!

Since switch over from AT&T to Frontier, we have been given excuses after excuses as to what is wrong with Uverse. First it was recycle all the DVR's, multiple times, then it was recycle the main box that controls UVerse and internet. Last night, while watching a DVR's episode, the cable box just powered itself off, restarted and then showed the AT&T Uverse logo starting up again. The $50 credit is not worth it.

AT&T cable/phone/internet sold their business to Frontier Communications recently and this was the worst takeover in the history in this type of industry. Nothing is working, our cable service was out, our DVR was not working, our internet became slow and spotty, and to top it off, my phone has not worked in a week. They keep saying someone will contact me and they do not. As of tomorrow, we are switching providers, as a result of all this. But I feel strongly that the community needs to know what happened and someone at Frontier needs to be accountable for this mess (I know I am not alone). Frontier has given me a $50 credit which does not even begin to make this better.

We've been AT&T customers for years, since Uverse came to New Haven (Comcast previously). Since Frontier took over, our DVR doesn't work properly; reaction time from remote to TV is sloooow, can't use search, keep getting error messages. Internet is slow, and we can't get wifi signal in areas of the house that we previously did. Our landline phone no longer shows caller ID on television. I've tried to call Frontier about these service issues several times but I get hung up on, or sit on hold forever. Overall, very unsatisfied, but given the problems others have had, I guess we're lucky. Comcast, here we come.

I've had Frontier Comm. Internet service since it was switched over from AT&T and have had nothing but trouble. I've had either no service, EXTREMELY slow service or getting kicked off. I've had their technicians out to my house twice to fix the problem. It would work OK for a day and then the problems would resume. For the past two days it has taken me at least 20 minutes to get to my email and then my email would not open up and get timed out. Next week I'm cancelling Frontier and going to another carrier as I will be working from home and Frontier is totally UNRELIABLE!

I am working as a global interpreter from home using my landline. Today 11/11/2014, I noticed no dial tone in my phone. I called Frontier to immediately try to resolve issue. I explained this phone is used for my job and it needs to be priority. Rep created ticket to have troubleshoot. She really didn't care about my job and liability related to, then I called and supervisor told me technician is coming and problem will be fixed by 7 pm. I called many times to make sure problem is fixed as this is my employment over the phone. Each person told me different version. 7 o'clock and no technician ever came.

Have attempted to contact Frontier and reached an operator in Ohio, my computer connections were knocking me off constantly. Is there anyone I can speak to in Connecticut? No, they are all training over from AT&T to Frontier. Meanwhile AT&T raised contract rates by $20 saying they were promos. When tried to contact them automatically directed to Frontier total disarray, they can do nothing. Even bought stock in Frontier, was so excited that AT&T who screwed CT so badly was leaving, now find they have gone through bankruptcy once before. They are not prepared to take over the land communications and will give them another few weeks. I do have the email of the person in Ohio for direct contact though. Hopefully at the end everything will get resolved especially the escalation of fees. Good old AT&T can't live with them, can't live without them.

After reviewing everyone's comments about AT&T's switch to Frontier, it seems as though I am not the only one angry about the service. I have been experiencing the same frustrations: losing signal, HD channels not working. And the worst part about it is that we are NEW customers to ATT (just one month in) and now we are experiencing this. We switched from Cablevision thinking it would be better (high bill, freezing channels) but it seems we jumped from the pot into the burning fire!!! I will be calling c.s. again at Frontier because my mother while at home at this very moment has no television to watch because AGAIN there is NO SIGNAL. The third time is the last straw for me. Back to Cablevision it is... ughhhhhh you just can't win!!!! >.<

I have had my email with ATT for 10 years or more, I have had it since they were sbcglobal. Yesterday my email account was suspended. I have no access to any of my emails and folders of 10 years. Every time I call Frontier, they tell me to call ATT. I call ATT, they tell me to call Frontier. Nobody knows anything. Nobody can enable my account. I have gotten 10 different answers, literally, from the both of them and nothing of help. I am beyond frustrated right now! Still no email after 2 days of calling.

Ever since Frontier took over my CT address, it's been completely awful. Modem doesn't work, no service techs, cant find my account over phone, unpromised deliveries, etc. I'm stuck with Frontier because of exclusive arrangements with my apartment complex, but I'm telling all of my friends and new home owners to stay away! So they are doing themselves a favor and going with Cablevision. Please do yourself a favor, and do the same!

Unbeknownst to me Frontier took over AT&T. When they did that I could not longer get into my voice mail. Called into the help line to be put on hold for 10 minutes. Been on the phone for 45 minutes, transferred between 3 people with no luck. The connection is terrible. Finally requested to disconnect my phone service - and still on hold to do that!!! The service is terrible.

If you want internet that drops frequently and TV that freezes with the worst on-demand system, then you are at the right company. Frontier customer service is lousy. Difficult to get a person and when you do, they transfer you telling you you're talking to the wrong department.

Frontier acquired at&t in October 2014. To this date I have not been able to get any satisfaction from this company about anything. The tv has problems, the internet , and it takes hours to get anyone to talk to. I have tried chat and get little to no support or am told it would be fixed. Nothing is ever done. There must be someone to contact about frontier and get them to get on the ball or quit.

TV stations would not load. Given 3 different reasons as to the cause. No ETA on solution. They say they are going to give me a credit for the days I have been without service which is a plus cause if they ask for any kind of payment at all I'd consider that theft.

Horrible customer service. Apparently, they've taken over the AT&T accounts in CT. Each time, it takes about 25 mins to reach a customer service rep. All they can do is"open a ticket" but don't bother to tell you a tech will be visiting your home. There is no support online or by phone to determine if the problem can be fixed immediately. Furthermore, if they cannot enter the home (as I was not there and they did not tell me to expect a tech) they stupidly proceed to close the ticket - as if that will solve the problem! I will definitely drop them and I hope more people do it as well. Only that way, will they learn that when you take over accounts, customers expect a seamless transition or a company to have sufficient manpower & skills to solve the issues.

Frontier has a little secret that few of their customers actually know about. They outsource their customer service to West Corporation, which is a horrible joke of a company that provides its employees with almost no training, pays meager wages, and has completely moronic management/supervisors. West employees pretend to be Frontier employees and the entire thing is one big deception. They do not know anything about the actual company (Frontier), nor do they care. They act like big shots saying "I'm sending my techs out there", and act like they're knowledgeable about telephone/internet/cable while it's actually some incompetent idiot in a cubicle over at West Corp who lives hundreds of miles from the nearest Frontier service area and has never seen nor met a Frontier technician in his/her life.

Since Frontier took over my AT&T U-Verse service in Connecticut, internet service has been totally unreliable and customer service has been impossible to reach. Wait times have generally been well over half an hour to speak to a representative.

The quality of television image is very poor, DVR doesn't work well. The speed of my internet is noticeable slow, can't get wifi signal in areas of the house that I used to. The landline phone no longer shows caller Id on television. Overall, not satisfied.

My family and I recently moved to this location and after searching for an ISP we found that Frontier was our only option. No one else provides service here. First after a good few minutes on hold, we got to speak to a customer service representative to request the service of Internet and home phone. She said everything was good to go and we should receive the modem in the mail in 5 days and someone would come out to the house to turn on our phone lines. One week later and nothing, so we called them again. This time they said we had a problem with our deposit and that's why nothing happened. We fixed that issue and this time were told that in 6 days someone would come to the house to set our stuff up. This time someone over the age of 18 had to be here from 8 am till 5 pm as no for sure time could be given.

I've been an AT&T Uverse customer since it arrived in Stratford, CT some 8 years ago. Never really had any major issues. But now? Frontier has only had this service for a couple weeks and they have totally destroyed it!!! Cable that won't load on one tv, but is fine on others, TV stations that go "DROP" and leave a blank screen, and FORGET getting in touch with Customer Service. Tonight, Nov 7th they actually have a prerecorded message that states they are aware of the issues and working on them but can't predict how long they will take. Really? How about as long as it takes to call Cable Vision and SWITCH!!!

Since take over from AT&T internet connection is sporadic, lacking and not responsive for many sites. This is a real problem for our business. Response from Frontier is "not them". Our tech expert says it is. Nothing wrong with our system. Did not have this problem before.

Since Frontier took over in CT, there been A lot problems... More like a nightmare with my phone TV internet. And worse is trying to reach them... I tried for 7 days yes... 7 days Being on hold and transfer up to 15 times and on hold for hours... and the phone connection sounds all static... I did 3 washes of clothes and cook dinner and cleaned up... lol... The reps are all from southern states... But the connection sound like if they were a million miles away and the music on hold is static and worse than a TV emergency test...

Since Frontier has taken over U-verse from AT&T both my internet and TV have not worked worth a darn. I was able to contact Frontier and was told things would be better in 3 days. Five days later things are even worse. No internet and TV constantly freezes up. I tried to call again and was on hold for 23 minutes then was disconnected. So I have service that doesn't work, and no way to contact Frontier. I am looking to go back to the devil himself, Cablevision!

Set-up new service with AT&T U-verse. Came installation day and Frontier never showed. Was told work order was lost in the transition and wasn't their problem. I immediately replied that it is your problem due to the fact you now own the company and did a terrible job transitioning over. Also heard that since the transition there has been many local issues with TV and internet from neighbors. They then proceeded to tell me it’s going to be two more weeks before I can get service. Waited two weeks with cable company to drop the ball, then two weeks for U-verse installation, and now two more weeks for Frontier. Is everyone tired of being handcuffed by limited options for service providers or that fact they really don't care about their customers. I work from home. Do you know how hard it is to work from home WITHOUT internet???

We lost our internet, landline and TV with when the transfer from AT&T occurred. Our TV service went away Thursday, October 23 and our internet and landline stopped working. We reported the TV outage, and were told that it would be fixed on Wednesday, October 29th. Then on Monday, October 27, we lost our internet and landline. I called them back to report the internet and landline problem, and was told everything would be fixed by the 29th. It wasn't. I called daily since the 29th, and have experienced such frustration it is hard to articulate.

During the last week of October my DSL service was down more than it was up. On 10/30, while my DSL service was down, I called Frontier customer service. After several hours and three transfers I was told that they could not fix the issue over the phone and they needed to send a technician out to my house to fix it. Then I was told the technician would not be out until 11/12. WHAT!!! TWO WEEKS TO GET A TECHNICIAN OUT TO MY HOUSE!!!! This it totally unacceptable, especially since after talking to Frontier, their technical support completely hosed my service and I went from having spotty service to having NO DSL at all!

I had DSL with AT&T for over 17 years with absolutely no issues. It never went out and was always on, even through two hurricanes, a blizzard and lots of other nasty New England weather. The speed was great and always met or exceeded what was advertised. I stuck with my DSL because it was so reliable and I could always count on it when I turned on my PC. Like many people nowadays, our household does everything online - banking, online classes, working from home, watching TV, etc. - so when the Internet is out or not working properly, we are dead in the water.

We were switched from Uverse to Frontier. After 2 weeks still cannot access any TV programs online. They did not send any detailed information about what we should do. Tried to call and got someone who did not speak English and was no help whatsoever. Thinking about going back to Xfinity. Frontier sucks!!!

After spending almost an hour on the phone trying to cancel their service, they have the nerve to charge $10.66 to be able to do so. I just saw that they are still charging me. Unbelievable. If a small business did this they would go to jail. Large corporations are immune. Customer service is absolute crap with most utilities these days but frontier is in a league of their own. Avoid this company at all costs.

One receiver box keeps losing signal. Tried resetting as per instructions, No Joy!!! Called customer service, Did the same thing again. They claimed they reset from their end. No!! Switched to new rep, no luck. Was told tech would come today and they would call 30 minutes (nice window of time) before. No call, no tech. Called tonight, on hold for 20 minutes and was told request was entered in incorrectly. Then again they would call 30 minutes before arrival..... Complained, was told new box coming in 48 hours. Not holding my breath!!! A lot of attitude and no responsibility.

Since the switch to Frontier Communications my internet service has been up and down and EXTREMELY SLOW!! I would not care if I wasn't taking an internet course or kids did not need the internet for homework. I was quite happy and had been for years with AT&T. Now, I will be looking for a new service provider. Customer Service has been NO HELP!

Been without service 4 days. My contract with them is up in Dec. That is when I will change my provider. What a way to run a company. Their $50 credit is a joke.

Since frontier communications took over AT&T Uverse it has been one headache after another. I understand that problems happen when there is a takeover. But when a customer has the same problems for two weeks, there something wrong. It started with the on demand not allowing access to. Then the cable boxes would lose their signals two to three times a day. Their customer service tells you to reset all the boxes and modem. That get old really fast. Then I set up an appointment with them to come out and check everything. They give me a date of Nov. 2nd between 8am and 8pm. They never showed or called to say they're not showing. So I called first thing this morning to find out why. They couldn't give me an answer.