Frontier Communications Reviews

EVERY month after I review my bill from Frontier, I have to call Frontier. You constantly make billing mistakes! They are "suppose" to be corrected. Billing errors are never corrected or compounded with other mistakes. I pay corrected amount in a timely manner and the next bill shows NO corrections and I get late charges!!! I signed up with Frontier in August 2014 - I think I got 2 correct bills during this time.

I received my Frontier modem August of 2014. The first day I try to set up the Internet, I was unable to. I tried switching the modem to different phone jacks and it still did not work. I then called customer service and explained that I am unable to set up the Internet by following the step-by-step instructions. He also went over me with the step by step instructions. I did everything he asked even by switching the modem. two different phone jacks, it still did not work. since the customer service was still unable to help me with the Internet, he transfer me to a specialist. If the specialist was still unable to help me they then informed me they would need to have a technician come out. They did not mention a fee or anything for that, I said that was fine. I had to wait 3 days until the technician came, so three days without internet so I was unable to take care of my business online.

The worst internet service... Worst customer service... Three weeks ago, I made the first call. Asked for the internet setup at my new apartment. A week later no body showed up on the scheduled setup day. I called the customer service, and they said the order somehow is cancelled. I placed another order, wait for another week. Again one day before the scheduled setup day, they called and said "we apologize, there is no port available at your location"... I really don't know what this companies does... Even service providers in 3rd world countries work better than Frontier... Their customer service is terrible... Awful... From now on, I will discourage everyone in Washington state to switch to them. I'm gonna be back with Comcast.

Email will not work. Cannot login with correct password user ID using Thunderbird email client. When I contact Frontier they will not help me as I have Linux Ubuntu 14.04 as my OS. I am told they cannot talk to me due to operating system I use? I have been informed by a consumer affairs person who works for Frontier. They will not provide any help to Linux users also. To date I know of two others who have same email settings as I and both are running Linux Mint or Ubuntu with Thunderbird email client. I feel someone has blocked my email service as I can set up a friend's computer on my DSL box and his email account works. A clean install of Ubuntu with my settings will not work? So do you think my account been locked out?

Everything the other raters put is 99% true, here in Nebraska. Net goes out for 4 hrs at a time. Same time every day. When I call service center it never solves the problem. Apparently I'm in a "high demand" area, which I know is a lie. I'm paying roughly $60/month, and it goes out 120+ hrs every month! Not worth it AT ALL! It's going to be 2016 and their internet is still the least reliable. I'd rather use a cup and string than this crap.

WOW. I am 73 yrs old and in my lifetime, I have never had such a terrible experience with any company like Frontier. FOR YOUR SANITY, STAY FAR FAR AWAY. We decided to change providers from Charter to Frontier, made all the arrangements and was told on November 30th 2016 they would be here to set it up between 9:00 AM and 8:00 PM. My wife had to cancel a doctor's appointment. And at 7:00 PM, I called and waited for 32 min and asked where was the serviceman. After a 6 min wait I was told they were not coming because they made a mistake with how the service was being set up.

I am DONE with Frontier - there has got to be something better out there! Even if I have to pay for a dish for internet - I'm done - put up with Frontier's ** for years with our landline & internet and one or the other not working!

Our Internet service was disrupted on Nov. 9th. It is now Nov. 27th and still NO service. I've been told so many different stories why my service hasn't been restored. It's ridiculous. A tech was suppose to be here on Nov. 13th, no show. After calling twice that day someone was to be here on Nov 16, still no one showed. Then after calling again, and again and again still NO one has come or called me back to fix my internet and it is now Nov 27th. DO NOT GO WITH FRONTIER WHEN SHOPPING FOR INTERNET SERVICE!!! They are the WORST COMPANY EVER!!!

So I have had Frontier for almost a year and only because they are the only ISP that comes out to where I live. So let me begin from the start. I signed up for internet only and they signed me up for both phone service and internet. After 3 months of paying almost 180 a month I called and got the phone service taken off. That was after I told the install tech to take it off and they didn't and waiting for almost a month for a tech to come and install it back in Dec.

$63 a month for one home phone line. Cancelled service end of September and I have to wait until 3 billing cycles have passed + 14 business days after that for a service you PRE-PAY for to receive a credit check. I will never use Frontier for any type of service again.

The service level offered by Frontier internet is by far the worse in the country. Do not even consider using their services in northern Michigan. What they are doing to customers here should be labeled as fraud to the consumer! My initial service level agreement for internet and phone services over 18 months ago was for a level of internet speeds to allow me to work remotely. I was happy with the 12mbps that I was paying for. September 2015, they decided this area was at capacity and took away the speeds I was paying for and never contacted me. So for several months I was paying for a higher internet speed package. I encountered a slow down to below 6mbps and after many unsuccessful poor customer service phone calls and site visits, I was just told the entire area is now capped at 3mbps.

My great grandmother passed and I tried to get phone cut off in Nov. 2014, was impossible. She had measured service so they knew the phone wasn't being used and they kept sending bills. I would call or walk over to Frontier in the mall and be assured they would stop. Psh... no way. They just kept right on dinging my dead ggmother. Now after 6 months they cut it off and sent a bill for $223 which I paid just to get rid of them. Now I just got a quote "final bill" for $65. These people are scammers and disgusting!!!

I was charged for services I did not order. I was charged an early termination fee for something that was never provided by Frontier and by the way I never signed up for. I was told that I received a visa card and a Amazon Prime membership but was told by Amazon no order was ever filed with them. I had internet service for 21 days, at the price of 108.49. I only wanted to take over the service that was already on, because my mother was put in assisted living. Never received a visa card - only a early termination for Amazon Prime which I was never enrolled in by Frontier.

Frontier does not give you what you paid for. Even if you paid for good internet, it will give you bad/mediocre. No more than 1 person can use the wifi at once or it will take minutes to load a page.

I recently signed up for Internet services with this so called business. After five phone calls, 2 company missed install dates, I called back today to complain as to why no one's been out to install. The guy on phone was nice and told me he'd call dispatch and see what's going on. He came back on the line and proceeded to tell I haven't called in about three missed appts. And that they would be out on yet another date and that the company is sorry for any confusion. My advice to ya'll is don't call them. They are a big joke and have absolutely no clue what they're doing. Glad ya'll let me down before my first bill came in.

Signed up with a great deal at 29.99 a month. What a bargain deal and I am getting what I paid for. Horrible service, horrible customer service, horrible Internet service. Constantly going down. I don't get what I paid for. I have seven Mbps WiFi paid for 30 Mbps. I signed up on ConsumerAffairs just so I can voice my opinion. I can't wait for my contract to be over. I will be going to Verizon! Do not sign a contract with this company ever!

Have no phone or Internet tonight. Call Frontier and get put on hold twice for about 20 mins. Person who answers has heavy accent and hard to understand. Tells me to do same things I've already done again. Then says "We'll see you in a day or two." Really? AT&T would come out same night. Wish they never sold to Frontier, higher bill for less service.

We have been a Frontier customer for 13 years with no issues until the last year. All of the sudden we have basically no service and are disconnect all of the time. I have contacted them over and over again and have gotten no help. Their customer service is the worst. Our service is so slow, when they had me run a speed test, I had no speed. They have the proof and they admit it. They say there is nothing they can do because we are in a high demand area. We live in a very small town.

I just want to say that Frontier is on track to stop telemarketers by having a phone that doesn't work very often. Poor landline hookup for internet, lines with noise, service with (oh wait, there is no service) very poor connect speed - 24kbps this morning. Repair is spotty at best and 2-3 days to be completed, that after being on hold and waiting 3/4 of an hour to get the call completed. I guess we need a CEO that makes much more than $10mn to get good service. ConsumersAffairs - why do you have an email system that does not copy the sender? Makes keeping a record of our complaints a be tough.

We had this service for years - poor internet and phone lines with static all the time. We recently moved and I cancelled service on September 11th. I received a billing showing I had a credit and when I called, was told two weeks I would have the check/refund. It is now over two months. Today a "supervisor" told me that it takes THREE MONTHS to refund my money. I am sure this is happening to many others as well.

I had AT&T and I was so happy! Fast internet and great tv signal, never had a problem with them. When Frontier communications bought out AT&T the Internet was insanely slow and the tv would always crash! I always called them and they said "Sir we can't find a problem." Needless to say I now have optimum and I'm more than satisfied. It's cheaper and better service.

This company has you pay for what they advertise as high speeds guaranty. Well we pay for one thing and only get a 1/3 of it. I have a home business and it makes it hard when the Internet is not working properly. In 2015 it should be a crime to not have adequate speeds in all areas and if Frontier is unable to provide proper Internet then they should allow other cable companies to come in and run their services. Why is it in some areas we are still living in the days of dial up. Wait my dial up in 1990 was actually faster than what I receive in 2015. Does this make any sense. I think if you are expected to pay for a certain amount of Internet then you should at least receive what you were told you would get.

If you don't want to give them your ss number it can take up to 4 weeks to process a request, not 3-5 business days. I called customer service 2x and they could not assist. But they had no problem taking my money out of my account over a week ago. I DID have my info notarized at the bank with my driver's license and other forms of ID. I still had to send them a copy of my id's. Rethinking my decision, there is a thing called Melissa Data where you can verify owner of the property. Most frustrating experience ever. Still no phone call. Has been 3 business days when they said it would be 24 hours to return my call. PS. I have been living at the same address for 30 years. It is crazy that everyone wants your SS number, it should be against the law. Last time I checked if someone doesn't pay their bill you can just shut them off.

I inherited Frontier after AT&T sold their CT business to them. I only have internet as we have cable for TV and VOIP for phone. Service has been excellent. They were a little sketchy when they took over, but it has been smooth sailing since. Recently, I doubled my internet speed from 12 meg to 24 meg. The changeover was a snap and I now pay less for double speed.

5 months ago I contacted technical support to complain about upload/download speeds. I paid for high speed internet service (at least 6 mbps) and the highest test over several weeks was 2.61. I was told that was "good" and that I lived in a highly congested area (rural with a small town hub). After discussing and escalating to see if an upgrade to capacity would be done, I was told that the company did not wish to invest in the area. So, my explanation was that not only myself, but many customers were paying for something they were not receiving in the way of service. I asked only as a temporary compromise to pay for the lesser speed rating of 3 mbps since that was all I was getting ($19.99) and we agreed NOT to reduce my speed rate as compensation.

Ever since the Frontier switch I haven't been able to get consistent stable internet speeds. I'm lucky if I average 10mbps down. For the last week it's been 2mbps down. Three techs, no solutions. I'm switching to Charter just for internet.

I've had this service for two years. Two years I never knew when of have internet. Always a problem. I could set my clock/calendar to it. I've recently moved and transferred my service. I thought, yeah this time will be better... Been here two weeks and the service is the same. Constant disconnects and down for hours. I called in tonight because it's down... Again. They say, unplug the modem for thirty seconds as usual. This never helps. But this time they want me to call back in two hours for a service ticket. Come on meeeaaannn... I have school work to do! Once again I'm at a loss. Probably go sit at McDonalds at 1am to finish my work. Oh, but wait, you're late on the bill this month? Yeah, as long as you're late on the service... Thanks, thanks a lot.

Ok went online, order Frontier internet and DirecTV. Someone from Frontier came to my house unannounced to me and cut my underground phone line and ran one thought the tree. When I called and asked why they had no clue. Ok so then the modem show up in the mail - great. I take out of box, doesn't work. They said there is no connection. Ok. I go outside and fix the connection because their tech didn't even connect wires, so that's fixed. Try to plug in modem, don't work, call tech line and they kept me on the phone for 2 hr. Still don't work, I cancelled service. Then DirecTV comes out, tech check signal, digs hole, puts pole in, sets up dish, digs trench, runs wires, goes back to pole and finds he has no signal. Tech tells me he can't put DirecTV in because trees in the way. Oh did I mention I told the afternoon for from work for this?

I had Frontier installed in my house 2015-10-19. And the internet speeds are god awful. I contacted customer service. They cancelled my service, but were very, very ** rude. I normally don't swear as I am a teacher, but I am very pissed off about Frontier. Never get as a service for int, phone, cable, anything. It's kind of like being in ** hell. Have a wonderful day.

I decided to change my phone service from Frontier to another carrier. Frontier delayed releasing my number which I transferred for 10 days, despite saying it had done so. I spoke with representatives in three different states trying to get the number really released. Now I have received my last bill containing a $200 discontinuation fee, never mentioned in any of these conversations, never alluded to in any bill I received, and certainly when I began the service I never signed such a contract! The business number on the bill is busy, the website gives no information on contractual terms and conditions of service, and I expect that they anticipate that $200 isn't worth the bother of my fighting for my rights.

For a company with the word communication in their name they should be embarrassed. Communication: means of connection between people or places, in particular. No communication going on in this company at all. Worst company I have ever had to "communicate" with ever! You get off the phone and they have promised you everything will be straightened out and then nothing happens or they install your service onto the wrong address (in my case my neighbor). Huge disconnect between the people on the phone and the people actually performing the work. Too bad they are the only game in town in the area I need service.

I pay, what I think is a substantial amount of money for service that Frontier Communications promises and does not come close to providing me. It is like April Fool's everyday in my household because of Frontier. Thank you for nothing.

There was an accident on the road that took out one pole. Called to have service restored and was told it would be completed tomorrow. I called multiple times each day because no service truck came by. It has been a week and again tonight, I am told it will be tomorrow. I explained my dilemma of not having service and they promised again it would be tomorrow, always tomorrow when they know it will not be. They lied to me each time I called just to appease my concerns as opposed to the truth about when they would get to it. I have written communication of a refund for the time it was out. Will pursue if that does not happen, very dissatisfied with customer service of this company. Looking into alternate companies.

I had Dish Network. Your representative sold us a bundle of Directv, High-speed Internet, and phone with $100.00 gift card. I have email confirmation that I purchased these items and paid a deposit. One email that I received from Frontier is for service to be installed on October 24th. The Directv installer showed and installed Directv. When I called to see where the Frontier installer was I was told he was on his way. He never showed. Then on October 26th I called and was at first informed technician was en route and would be here before 4:00 p.m. I called back after 4:00 p.m. And was then told there were no ports available.

I moved and needed to change my service to a new address. They kept making one error after another. Each rep said the change will go through and it never did. The worst was yet to come. Instead of closing my old account, the rep created another account and so I was getting billed twice. Each time I called the rep said she put in for a refund and would call me if it got denied. She didn't. The second time I called the rep said the same, the refund was declined again and she didn't call either. The 3rd time I finally got a supervisor who coldly said it was my fault since I should have called months sooner to report the error.

Had numerous problems with constant disconnection, limited access and days without service at all. They gave me a date for repair and basically said that when it starts working that's when you know they was there. Called day they said it would be fixed and course it wasn't and their response was 3 days more out. They don't offer or even try make up difference of money for service you pay for and don't get. Been with them for years and absolutely fed up with their nonservice and big inconvenience and stress they have put on my family and me... example bad grades because child couldn't turn in school papers to me missing out on business!!! Would never recommend them only plus they have this bundled with Dish and they are awesome! Had to give one star even though I would prefer a minus button or dislike.

Overall the service is really terrible. We have had twice where we had no service for several days. They came to fix it rather quickly I will say. We have terrible connections or no connection at all in the morning and evening hours. And we are told that the box serving our area is very close by. We are looking to get out of our contract. It is that bad.

VERY BAD SERVICE!!! Finally left them for someone much better. We are a business and always had problems. Call and be told 3-5 maybe even 7 days for someone to come. How does a business do that? Now want to charge me $4000.00 for early termination!! I should charge them for bad service!

I can never watch a full video. They should also receive the worst customer service award. Told bad we are stuck with them cause they are the only ones we can get because we are 100 ft away from where anyone else can give us service. Why the other companies won't move our way is beyond me but. If you have a choice stay far far away from Frontier. They suck.

We installed a Satellite Service and the internet portion (separate) was provided by Frontier. We had problems from the beginning. The service started in mid-June of 2014. When I called on July 4th at 11:00 a.m. We were told our service had "dropped" over 500 times since July 1st. This was our experience for over a year -- constantly dropped, extremely slow when it was up. They told us on two separate occasions that "The area was oversold and this is the way it would be." The final straw was in Aug. 2015 when they told me I needed to "upgrade". On that particular day, they told us our service was dropping every 5 minutes. YES, I said minutes. If the service is oversold and they are "negotiating" with our area for more power, why would I upgrade and why are they still selling the service?!

Because of the cost of having Frontier as our landline provider we found a less expensive service. I cancelled our service with Frontier the beginning of July (after the payment had already been deducted from my checking account). When I called the end of July (30th) about the money they owed me I was told that they couldn't issue a refund until the end of September or the beginning of October. I waited until the middle of October (16th), called to find out about the refund and was told that the refund had already been issued and I should be receiving it any day now. Today, October 20th, I called again and asked where the refund was. I was told at that time they couldn't talk to me because the account was in my husband's name.

I've had problems with Frontier ever since they took over Verizon. Where I live, we have no choice for internet service. I'm "sick" of being screwed over by Frontier and with dealing the problems they bring my way. When I got my bill yesterday and saw the amount I owe, I called the company to ask why my payment was so high. They claim I didn't make my Sept. payment. After 3 calls to Frontier and several calls to my bank and at trip to the bank I had physical proof that I did make my Sept. payment, but convincing Frontier of this was nearly impossible. After 3 hours on the phone with Frontier, I was told my account was straightened out, but I have my doubts. I hate this company. I'd like to file a complaint against them, but am having difficulty finding someone to send a complaint to.

I have been having issues with quality of service for internet and when I call to schedule an appointment I am told I cannot schedule a date in the future but have to take the next time slot available. I am an out of the area property owner and this make scheduling repair service impossible. It does not even give me enough time to try and schedule a family member to be on site. When asking if I can have a different time slot, I am told "no" that I have to take the next slot available and no other option. Such poor customer support.

Like many others on this site, I created an account strictly to warn others NOT to get Frontier. I was switched to Frontier when they bought out AT&T's Connecticut customers and was very unhappy with this switch. As soon as Frontier took over, our internet slowed down (could never load anything) and our tv was always disconnecting. These things I could overlook (never mind I was counting down the days until I could switch to another company), but whenever I contacted customer support via phone or chat, the representative was rude and clueless about my problem.

On Sept 27, 2015, at approximately 4:40PM Pacific Time, I spoke with Benjamin and made an appointment to upgrade internet service from Broadband Max to Broadband Ultra. They, not I, set the appointment date for Oct. 13, 2015. The service technician was supposed to arrive from between 8AM to 12 Noon. No one ever showed up. At 3:30PM, I received an automated call stating that there were too many service appointments that day and that the technician would arrive the next day between 8AM and 12 Noon. I had to cancel my car service appointment today.

I called Frontier 10/12/15 around 8 am to report an issue at a location where my company has their service. Keeping in mind I know it's Columbus Day but I was at work and I figured they would too. I spoke with a tech who told me that the issue would require ME to be on site which is well over an hour drive to resolve the issue. The issue could have been resolved remotely as he and I both had the static IP of the modem and all that needed to be done is change the account email and password tied to the equipment. But he insisted for me to be on site, so I hung up and I called back a few minutes later and got a customer service rep who placed a ticket for me and said she can see we have a "blinking DSL light", which she told me a tech would be out that day to fix.

This is the most slowest and most expensive internet and home phone service I ever had. They did not make me aware when I contact them to order for the service. Only one time I requested their technical support because nobody in the technical support team has enough knowledge or clear understand to assist me as I guess because nobody mentioned there is need a wall jack for their service to establish first time when I asked even though I had to contact them several times same day.

Unfortunately I am stuck with Frontier because I can get any other providers for my area. Every time I call them, they transfer me 10 times. And when I get transferred, the phone connection is terrible. You can't hear a thing. I thought I was talking to a telephone provider. They can't even have good communications on their own telecommunication equipment. That's a bad sign right there. On top of that, they always want to sell you other services. I can't wait to get rid of the services that I have now so why would I sign up for more of the same. My advice is stay away if you can!

I created this account just because of how bad Frontier is. I called them on 10/01/15 to get internet, was told a tech will be at my house on 10/12/15 between 12:00 and 5:00. So on the 12th I sat around my house all day waiting for a tech to come. 5:00 comes and still no tech. I waited until 5:30 and called their customer service. They looked up my account and told me "Due to high volume of service orders in the area my install would be done on or before 10/30/15". They had 11 days between when I ordered and when I was suppose to receive service and in that time I never got a phone call to tell me that my install would be delayed. The service rep never even offered an apology nothing. I don't see how this company is still in business.

This is the second time our e-mail has gone down for an extended period of time and the tech support is not able to resolve the issues and give inadequate responses. Our e-mail has been down for over two weeks. The response I got was the server is backlogged and they are manually releasing e-mails. Unacceptable!!!

What a shame that AT&T is no longer available. There has been nothing but issues with Frontier in regards to their service and deceptive billing practices. They charge 2x more than what is agreed upon & showcased in their offerings via the website. They should be shut down for practicing business in the manner that they do. I would not ever give your business to this organization. They are sneaky and holding the covers over people's eyes. Horrible.

I have been trying since Friday, October 2nd to get my caller ID repaired. The tech guy showed up when I was at work, checked my lines and left me a message that it was either my extra filter or my phone batteries. I left him a message that my batteries were fine on all 4 phones and I had one filter in the outside box. I haven't heard from him again.

I was told for four straight days what time they would be here, that I would receive a phone call before they came. They have yet to show up. I've never received a phone call. I've called them seven times, was guaranteed a supervisor would call me. That didn't happen for three days. When the supervisor called he acted like it was a nuisance to even talk to you and said he can guarantee it will be fixed some time. I have already called Comcast. They came straight out. Love them. Will never ever recommend Frontier to anybody or ever go back to them.

High speed has always been low speed but now it is slower than my old dial up. I am paying for 6 Mbps and getting one 10th of that. That's right I am getting less than 1 Mbps. Can't even stream at our house. Problem is they are the old provider other than Satellite... I have called dozens of times and get the same BS and run around. I have filed a complaint with the FCC but nothing has come of it. The worst part is the competing cable company is one mile away and no plans to come our way.

FRONTIER COMMUNICATIONS... Well, I have been trying to get free or reduced cost internet for the PJFD firehouses for several months so we can do our monthly reports and on-line training at the firehouse instead of the Fire Training Center. Other companies are interested in the same. After being denied by several layers of management up to a VP and back down, Engine 4 voted to purchase it at the special advertised rate.. So I attempted to do that, and was told that we couldn't get the advertised rate since we are not residential but we are considered commercial.

I tried to switch service from Optimum to Frontier in August of 2015. After the installation, I was left without a working phone. On the second day, the services that were previously working (cable/internet), decided to stop working. After spending approximately an hour and a half on the phone troubleshooting, the representative said that I would need a service call and that the next available call would be after the weekend.

We have been long time customers of Frontier and have called numerous times about our services and how we keep getting dropped/or lag time, and every time we get a service guy we would get some story about the trunk line in Chicago or there is a problem down the street with one of the junction boxes and I'm really tired of the excuses. Please resolve this issue. We are currently looking into other companies and if we can't get this resolved we will no longer use your services. Thank you for taking time to read this, have a great day.

I have been a customer with Frontier Communications for a year now and have had nothing but issues! The internet is super slow!!! Techs have been to my house several times, and most of the time they show up days later from when my appt was supposed to be. They actually were supposed to be here between 10 & 2 pm today and it's now after 3 pm and no one has arrived and I have NO internet!!! Thank God for cellphones! I'm totally writing to the company and telling them to comp my bill. This is ridiculous!!

I live with my mother and she ordered Frontier phone and internet service. They came on the 13th of last and it worked so-so for the first 2 days. One the 15th the service went completely out. After a call to customer service we were informed that a tech was unavailable until the 25th. After a few calls and a royal runaround, I was informed that they would "try" to come by sooner. The 25th come and goes and we still had no service. A call to customer service said someone was there, yet another agent said nobody came to repair it. I was then told the next available tech time would be between the 27 and the 8th. I finally get a supervisor on the phone and got a little testy with them but they said they would "expedite" the matter.

Called this morning to have a technician respond to our house in order to investigate the 12 or so telephone lines going from the outside telephone box (attached to our home) to the inside of the house. The Frontier customer service person told me they would be at our home between 4:30 and 5:30 PM PDT. I waited and no one came. Who is going to reimburse me for my time?

Called for my mom who had questions about her bill. Got one agent who was supposedly inputting info, then didn't know what to do and transferred me. Next person on line said he did nothing he was supposed so hey, let's go through the process again. They didn't give the correct information 3 months so it all has to be done again through the postal service. My mom is out over $100. Get a cell phone.

So, I am the teenager of the house, and my parents both use the web frequently. I believe they are paying for the Simply Broadband Ultra through a bundle with phone service as well. Frontier's site advertises it as having "up to 12Mb/s," which already sounds pretty shady. I love playing online games through my computer and my dad like to play online on the xbox, and my mom browses through Pinterest/Facebook/email etc. There is no chance of any of us having decent internet speed if two or more people are on the internet at the same time. Simple sites like Facebook and Reddit take ages to load, YouTube takes 3 minutes of buffering to play 30 seconds of video, and my ping for online games usually hovers around 350-400ms, which is past the range of being unplayable.

My family has been abused by Frontier Communications for years. Frontier provides service at 1 Mbps on a good day. Frontier fraudulently claims to provide high-speed Internet. High-speed (broadband) required download speeds of 4 megabits, but now (January 2015) the FCC rates broadband to be minimum 25 megabits per second. Frontier is a monopoly in most of WV and barely provides service that is akin to dial-up service (think back 20 years ago). WV government and politicians don't give a damn about the situation either. Frontier has them all on the payroll one way or another.

Frontier has been promising upgrades to my area for 5 years now. I have the slowest DSL and that is all they offer in my area. I am changing providers due to their lies on this issue. They have kept me hanging around making promises and never coming through on them. If they want to keep customers they need to upgrade their systems to offer better service. I hope this helps someone in the future. Don't believe anything they tell you.

My brand new HD TV pictures was not as clear as it should have been. I called the manufacturer who walked me through several things and said it was my cable. I called Frontier who said they would send out a tech to replace outdated equipment (8 years old) the next day between 12 and 4. The technician never showed up. When I called to ask where they were, I was told they were fixing things from the "outside". They eventually showed up on Monday, while I was at work. No one ever called to reschedule. I called them and rescheduled for the following Saturday. They showed up on Friday. My husband was home, and the technician said the tv was "not HD capable" (ridiculous and false) and replaced the DVR only with one that does not work.

Before AT&T switched to Frontier, we had exactly what we wanted. When they switched, we were promised the same services, no changes. All of a sudden, we did not have a call waiting voicemail for our clients. When I called to get it fixed I was told we were set up with the wrong package. They put in an order to have it changed.

Frontier has documentably VIOLATED the terms of their own CONTRACT with me. Frontier forced an upgrade that crashed my internet connection, Desktop Computer, and all the devices attached to it. I lost everything I have. I was given no information on how the upgrade would occur, or that an event like this might happen.

After another day of outage (10 hours) near Georgetown SC, I managed to get on my computer and a survey from Frontier Communications popped up on the screen after several minutes. It promised that I would win something worth "at least $70" that I could choose from a list. Not expecting much, I took the survey, giving them very honest middle-of-the-road scores due to the fact that I lose internet connectivity about every 12 weeks for a period of 4-16 hours, and I don't get anything close to the speed they advertise. But they're fairly cheap -- notice I said "fairly" cheap. I still pay $39.99 for not so stellar service. At the end of the survey the list of prizes popped up: the unheard of wrinkle creams and other junk which were "free", but had shipping charges up to $7.99. The joke was on me. Frontier Communication IS a joke.

I terminated my internet connection with Frontier due to poor service in my area. This was in July of 15. Come September I get a bill for another $325 without explanation on the bill. I wouldn't recommend Frontier to an enemy.

I contacted Frontier on numerous occasions in regards to an inability to get steady signal throughout my small apartment. I had moved from the other apartment in a 2 family home in December 2014. There was never a problem in that apartment. However, the problems began almost immediately upon the move. The router (the same router) was having difficulty connecting to devices (same devices) and if more than one connected, neither would have access.

Frontier customer service dept in Everett, WA, Spoke to a gal 6pm to reactivate internet service at a rental house I own. She said it would take 2-24 hours to have the service, but "it would probably be a lot sooner." Since bill was being sent to a frontier email account, which I don't have access to, I asked her to reset the password. When I try to reset it myself, it sends the temp password to the same frontier email account I have no access to. She transfer me to their tech dept, got the temp password and was reassured service was back on soon. About 2 hours later, called the same tech dept and was told they never got a go ahead from the customer service gal.

Frontier has horrible service, constant dropouts and extremely slow speeds. I pay for 6 mbps and am rarely at that speed, it is usually 1 to 2 mbps. The kicker is that after three years of this nonsense, I decided to cancel my service. Well they informed me that I would be charged 200.00 for early cancellation, "Early cancellation? I fulfilled my contract two years ago." they then said that my contract auto renewed. This was done without any prior knowledge or notification on my part. My advice to anyone dealing with this company is to take screenshots of all interactions with them and file complaints with the FCC, Better Business Bureau and your State Attorney General's office. Also, this would be a great case for a class action lawsuit.

I was in Dairy Queen for lunch in Cave Junction earlier today. There were 3 Frontier Communications in there having lunch. Needless to say they were talking about what's going on with Frontier's internet. Apparently they have oversold their service so that's why everyone is having connectivity issues lately. Going out for hours at a time and what not. They said that if you cancel the service right now they cannot add you again because they cannot add any more people to the overcrowded system as of now.

I have terrible high speed internet service and am always told that Frontier knows about the problem in my town, that there's not enough power out here for the number of people. But I am told it could be another year or longer till it is fixed. Really? I am calling Cable. I have had enough of the slow, choppy, and screen freezes.

My neighbor had a line wrapped around her trees, so she mowed her lawn and guest what happened. Frontier wrapped our phone and internet around the trees exposed, the service man was lazy. She didn't know what that line was around her trees was!!! So I called Frontier and they said they would send somebody out to fix it. Well every day no one came. It's been a week and no service or internet. They kept telling me stories. Well when the serviceman finally came he told us, "the other guy should have buried the line but they were lazy." And his boss is ready to retire so he don't care what the techs are doing, what a way to run a service. He said his boss don't care what gets done and when!!! So I have to suffer for his don't care wisdom of serving people???

I ordered internet and telephone service in July 2015. I paid the deposits etc and was given a 2 week date of installation. After taking the day off, the technician never came nor did they call. When I called in the customer service set another date which once again was a no show. Beginning on September 1st, I began calling everyday and constantly being told by customer service that installation would be the next day over and over. This has went on for 3 weeks straight now. I still have no service and no date of installation. It has been 3 months since the first scheduled service installation date and I am still being told "tomorrow". I have 2 escalations in, no managers will call. I don't know what else to do.

I lost all service four days ago. There have been ongoing problems for years. We have called and requested service and have the representatives tell us that the techs are coming, but they never show. We've been told that they have called but that doesn't show on our cell phones. We are waiting still and now maybe tomorrow, but I'm not holding my breath. Frontier customer service SUCKS.

When Frontier Communications took over the Verizon accounts, I read all the complaints...and there were many. This has got to be the most arrogant company that was ever imagined. They don't give a crap...period. They're deceitful. I've been complaining about the internet speed for the last 6 months. Customer service tells you to talk to tech support and tech support tells you to talk to customer service. They'll tell you that they're aware of the problem but can't tell you when they expect the problem to be corrected. A mantra I've heard for the last 6 months!!! I'm paying for 6Mbps. I'm getting at 8:45 pm EST: speedtest.net 370Kbps, testmy.net 124Kbps, speedtest.frontier 494Kbps. You do the math!!!

This is by far the worst internet company ever! I ordered new service Sept 3, customer service then told me that the tech guy would be here on Sept. 10. NO SHOW. I call back, customer service tells me that the tech guy will be here on Sept. 18 between 8am-10am. NO SHOW. I call AGAIN.. The tech people tell me that it was cancelled at 9am. I did not cancel it. The tech guy does not do his job, does not show up & then lies about it. His name was Chris. I investigated to find out who cancelled. After all this abuse, I then cancelled the new service with them. BEWARE! of Frontier for Belvidere, IL. Go with another company, I did and got service the same day.

Each time I call Frontier to discuss ANY thing about my bill or service, they don't know what they're talking about, and pass me off onto someone else. Today was no different. Calls to Frontier are garbled and I can barely understand what the operators are saying. Eric had no idea what the specifics on the bill were and said the collections department knew, so I waited on hold and of course, collections had no idea what the items on each bill were, so they put me through to billing again.

This is the absolute worst service ever, and if you have a business, do not turn to Frontier for anything. They are completely incompetent and their products do not live up to their representations. If you CAN get your services to work properly, you won't be impressed by the speed. The interruptions are constant and you will lose so much money by going with Frontier, it's not even funny.

I signed up for Frontier internet beginning on 8-31-15. When I spoke to the rep I was assured the price was 47.98 a month and there would be no service or connection fees, I would receive the device by UPS and install myself. Surprise #1 was when the servicemen showed up at my house unannounced. Surprise #2 was when I got the bill for $148.44, there were 9 fees attached plus a phone I did not even sign up for, in fact I made it very clear I did not want a phone line. After calling I was credited back $34.52 for the phone, all other charges held despite all reasoning, the rep just kept saying it's only for the first month. So after being promised no connection fee there was carrier cost recovery fee, road work recovery fee, central office connection charge, shipping charge, service order charge, federal tax and state tax totaling 21.90 (which is 15% tax) and other charges. I feel very deceived!

I have been paying for Frontier Internet "Connection" for several years, and the quality has been dropping everyday for the past two years. I have attempted to upgrade to better packages, only to be met with snide, nasty, and sometimes even violent customer "support". I feel very sorry for everyone else who is suffering from this abomination of a company. I pray that you finally come to your senses, and can purchase Comcast or Xfinity as soon as economically possible.

So it starts with AT&T switching with Frontier in CT. I move and set up a landline after having a bad experience with Comcast. The landline was good, no problems, so I set up internet which was the worst decision of my life. So I got the slowest speed. The internet was so slow that Netzero from the 90's way faster compared to it. I had to pay a tech to install it. The tech says that if it's too slow I can have the 20 mbs with no tech visit. So I call Twice to have the speed up to 20 mbs. The first time the customer service rep says I will have 20 mbs in 3 days. 3 days later no 20 mbs. The second time I call he informs me that a tech is coming out in a week. This is when the problems start.

I'm paying $65/month for high speed internet and what am I getting? - 2.58 mbps download speeds and 0.46 upload speeds. What?! I was paying for 45 mbps download speeds and the tech guy tells me 3 mbps is the max! So how in the world are they selling me a product that isn't even close to their capacity? Garbage!

On Friday, September 6th, I called Frontier customer service that I was moving on that day to a new address. They created a service order and told me that it would be completed on Sept 8th. Then on Sept 8th, nobody came to the new address and we did not have internet service at the new address. Then on Sept 9th morning, I checked online and the service order was marked "complete". So, I called the customer service again, and the lady told me that the service transfer order was completed remotely. There was no need to come to my new address. Looks like on their end, internet should be working properly, so now this becomes a troubleshooting problem and there is nothing can be done by the customer service.

Living in the country 30 minutes north of Stillwater (Lindstrom), we have always had very poor bandwidth for internet use. We have called Frontier several times and they schedule a service call for a upgrade but they always call right before the appointment advising they do not have enough equipment at their central office or more recently we are too far from the CO (2.5 miles). They laid fiber optic two years ago but they have no idea when it will be turned up. Our download speed is 2241 KBPS and upload is 262 KBPS. At our lake home in northern MN 5 miles from the nearest town our download speed is 19037 KBPS with a upload of 5157 KBPS. That is a 10x to 20x faster speed 5 miles outside of Lutsen, MN compared to Lindstrom.

I am being accurate and fair when I tell you that they have been overbilling us from day one. We are six months into their two contract and the price has never touched $80 as promised several times. It's continues to hover around $120. I have called so many times. I just can't handle it anymore. How to start a class action lawsuit. I can't be the one. Oh and I never received my $200 cash card as promised as well for switching to them from Comcast.

If anyone has other options than going to Frontier Communications I would seriously suggest you to do it. Because Frontier is the most horrible provider I have ever had to deal with. Service is in and out all the time. "Blazing" fast speeds are more "snail" speeds. Tech support is horrible to deal with. Save yourself the trouble. And for those like myself who don't have the option of going to anywhere else. I would suggest filing a complaint to the FCC and hopefully it will send a direct message that something needs to be fixed with this company.

The phone number associated with my acct is **. I called in to Frontier 8/20/15 to inform I was moving, gave the new address **. On 8/31/15 was given an appt for 9/1/15 from 8am til 5pm moved from **. I called Frontier at 12:57pm on 9/1/15 to find when the tech was going to arrive, I was informed the tech had came and did what he needed to do outside. I called again at 1:59 pm. Customer service told me all I had to do was plug the phone jack into the computer and Frontier modem also into the wall unit. I informed the customer service person there is no jack and I needed one installed, no one ever asked me if there was a jack. There is a jack in the kitchen with the wire hanging out of the jack along the wall so it is useless. I was told the last appointment had not posted and a male customer service person told he would call me back after 7pm. Asked for my phone number, never called me back.

I like so many others have experienced internet problems ever since Frontier replaced AT&T. I have continuous interruptions in my service. I have contacted technical support several times only to get a runaround. I have been made to spend many hours troubleshooting over the phone. WHERE IS OUR ATTORNEY GENERAL??? We are being ripped off and being forced to pay for service that is not being provided. Unfortunately I have no other option in my area. HELP US!!!

I began attempting to contact Frontier on Friday morning, September 4, to report that my elderly father's telephone service was out. No dial tone and he could not receive calls nor call out. I provided my work telephone number and my cell phone number, and was told it would be attended to and that I could expect a return phone call to advise me when service was anticipated. Never heard anything! After returning home from work on Friday, my husband and I both placed calls to Frontier's "service" number. Our home phone and 2 cells phones were on speaker to obtain the first response and to again report that the outage had not been addressed. After ten minutes of wait time, the calls on our cell phones were disconnected. I eventually spoke with someone on the home phone, but was put on hold and eventually cut off.

Second night in a row my cable has gone out. Same time. Same problem happened a few months ago. Sent someone out. Still a problem. Every time I have a problem, it takes at least four phone calls to get a resolution. Always a different answer. Never a credit for the days without cable. Awful! Never seen anything like it!

Where do I even begin... poor internet connection, the only provider in our area, school requires internet, I need internet for work. Internet works maybe 50% if we are lucky. I reported several complaints to Frontier but they do NOTHING. I was told someone would be out to fix the problem and they cancel the work order due to the "issue being known due to the many customers online at the same time". If it is a known problem... for years... FIX IT!!! I am over paying money for a service that doesn't work and they do NOTHING to fix it. I wanted to make sure it wasn't something on our end, ordered a new modem and it doesn't work. I call them and they inform me someone can be out there in 2 weeks!!! Two weeks of my kids not doing homework they will fail... Two weeks of me not being able to work = me losing my job. No adjustments being done to my bill - pretty much sorry about your luck. Worst service ever!!!

I've had Frontier for year only because they are the only service provider in my area. I pay 40 a month for high speed and 7 a month for the hotspot. We can't watch videos, load emails or Facebook... NOTHING! They take advantage because they know in my area it's them or nothing. Every time I call about our Internet they tell me that they are currently adding more servers in my area and it will improve soon. They've been saying that for 4 years now! It seems to me there should be a class action lawsuit against them for charging customers for high speed Internet knowing they aren't receiving it. I even asked the last guy I talked to "So I'm just getting charged for high speed even though I can't get it?" He laughed and said "Basically!!!"

After switching to Frontier from Comcast and set up 8 TVs I was told we could on watch 4 at a time and can't even do that because every time some uses the remote it turns all the TVs off. I have an extended family living with me so it's back to Comcast. Service dept just about said "too bad".

Ever since Frontier took my service over from AT&T my internet service has been having brief 5 minute service interruptions throughout the day. I have called tech support and they have been completely useless.

As a Frontier customer, I feel as though finding solutions to resolve my internet related issues with Frontier at times, is like talking to a wall or hit and miss satisfaction. I have made two calls for one issue, and still, this problem persists. Just who advocates for the consumer anymore? It's certainly not the ones who wear all the hats.

Set up service and had line installed and Comcast removed. Did not get and still do not have dial tone. Told to wait a week. Horrible customer service. On hold one hour. Lied to about supervisor availability and override to get service. Time to get Comcast back!

Ordered phone service from Frontier Communications. Customer service was great. Landline was on a day later. We are just moving in to our new home. We set up our phone yesterday. Early this morning the phone rings. It's someone selling home security! I ask them to remove our number from their call list. Well that was just the beginning. Our phone keeps ringing non-stop even now as I type. One caller who I demanded to know where she got this new number told me Frontier Communications gave it to them! I am beyond livid! We cannot even enjoy the use of a landline in our home. The constant soliciting calls rob us of enjoying the privacy of our own home. I am so angry. The do not call list does not work. At our previous residence we signed up on the do not call list and still received daily soliciting phone calls. Soliciting calls need to be against the law, period.

I recently switched from Comcast to Frontier because of insane price hikes and random outages. I was promised "blazing" internet and great service. Eh, not so much. It's down everyday and very slow when it works. I really don't want to go back to Comcast, but I guess I will have to.

Our mother passed away while in hospice with an account credit. As her Power of Attorney, my duties cease upon her death. Frontier "policy" won't allow a refund for THREE billing cycles; her accounts will be closed by then, of course. Frontier offered NO alternatives. FRONTIER EARNS THEIR INTEREST AND PROFIT OFF THE DEAD. It is the most despicable company with which I've ever dealt. I can only pray our rural community will some day get a competitor; the lack thereof is the only reason they exist.

The issue was with my equipment and had nothing to do with the company. I'm updating my rating.

I have been a customer with Frontier internet DSL for 4 years and their phone service since 2010 when they purchased Verizon. I have had ongoing issues with the internet service for the entire 4 years. The most recent experience is from an employee that claims he is a general manager here in Michigan named Kurt ** who called me and left a message.

My landline needs service. I called over a week ago and got a trouble ticket for the 21st. Today is the 21st. My neighbor said she saw the Frontier truck drive down the road. Perhaps he went to a junction box, or perhaps he was lazy and decided he didn't want to fix my landline. The phone is unusable. Crackles, buzzes, and will not call out. Calls coming in are not understandable. I called twice today about my trouble ticket. The first time the girl said it was still open. The second time the girl said it was closed and the repair completed. She apologized and gave me a new trouble ticket for 7 days from now.

We have had Frontier and had several issues with it. It's just me and my fiance here and he plays games a lot but it's so slow we can't both be on it at the same time and we have called and they say "well all we can do is do a boost" which they don't do. They will admit that they are suppose to be paying for 6 Mbps and we are only getting one. And they say it's because if they give us 6 it would crash more. Not to mention they keep having mess ups in their systems and they won't take the blame. So when we go to pay online they say we didn't when I have bank statements to prove we did but they still make us pay and this has happened twice. I hate Frontier. I hope to switch soon.

Always losing signal, cable, phone & internet. Just get the run around from each tech. No one seems to know what is going on. No service yesterday & my daughter lives in same house. I would be in separate dwelling. She did not have service either. They came out today, wire down. They fixed but daughter had her own service call in. They never come to fix hers. She had to make her own ticket. Mine keeps losing signal, so called but they stop at 5:00? Poor customer service ever!! Going back to Comcast.

I moved my daughter into college yesterday 3 hours from home. I was told by her coach that Frontier did the internet/wifi and Mediacom did cable. I called Mediacom first and set up the appointment to install on the 24th. I then called Frontier and explained this was for 2 college students who wish to use their laptops, watch Netflix and use their phones on wifi. He comes back and quotes for both internet and cable. I said, "No, just internet," so then he quotes a high streaming gaming package for $89.99. I told him, "No, I know it's cheaper than that," and was told finally $49.99.

So, for a year, my housemate and I have been experiencing two to three minute disconnects every other day or so, sometimes multiple times a day. That's borderline unacceptable, but it's only for a couple minutes, and as annoying as it is, the service is cheaper than Comcast and, well, it's not Comcast. Mixed with billing errors and poor communication and generally poor customer service, we've been on the fence about jumping ship, but it hasn't happened yet. That may have just changed. 24 hours ago, our internet stopped working entirely. My housemate got on the phone with tech support.

So, literally got Frontier Communications installed about 5 hours, and when it was finished I was pretty happy with the Internet speed and Cable, then it went downhill. The Wi-Fi turned on and off and the broadcast was choppy constantly. Now, 5 hours after the installation, I am dropping out off the crappy Frontier Communications and decided to go with Optimum. Also, the worst part is that I tried calling Frontier about the problem and I literally got cut off by them and when I called all the providers out there it took them about 10 seconds to get me on the line. I have never seen a worst provider in my entire life!

I called their salesman, he said 88.99 plus tax for Triple Play package, that would include unlimited calls to Canada. Plus a $200 card, no contracts or box and modem fees. ALL LIES, first bill $130 plus tax. They added 5 cents a min, with box, modem, internet security. The Internet service was piss poor, customer service piss poor!! CANCELLED AFTER 1ST MONTH! They advertise the honest provider, HAHAHA!! Best thing to do is RECORD the conversation for your own protection!!

My family and I just moved into a house the beginning of July. I called a week after moving in to get Satellite Internet hooked up because my brother needs it for school. They told me someone would be out within a week to get the layout of my land... They didn't come out until 2 weeks later... Then, they said it'd take another week to install a pole for the satellite. They just came out 2 days ago to install the pole and were supposed to come out yesterday to hook the satellite up. They didn't show up and I never got a call. I'm getting sick of dealing with this company. Very poor service.

We have to get out of our way to come back home and wait for 1/2 an hour and no service was provided because nobody had called us that there's no port available in our area. How inconsiderate of them! My husband had to call them and see what's going on! They just wanted more money and try to add phone on our order which we don't even need.

They sent me a Nest (temperature control unit) with my internet service. I had no idea they sent it because what internet provider would sent a temperature control unit with the first month's internet service. I got the bill in the mail 1 day before the past due date. Not even enough time to send it out plus disputing the NEST. Anyhow the nest was 100 dollars extra. So my bill was 160 dollars for the month. Then I wait one day to send it out and call to pay because I cannot send a check in the mail for the stupid nest and I get billed 40 dollars extra. This company is very dishonest, do not do business with them. I also asked numerous times if I will get charged a late fee and if I will get charged an installation fee, the lady said "nope only 29.99 dollars a month for internet." I asked for a box to be sent to me to return the nest but nothing has arrived. I am beyond frustrated.

So I was having trouble with the internet. Called in, waited 15 min. for someone to pick up only to get disconnected. Called back, same thing. Why we use them for internet when they cant hold a phone call is the only question I have.

Since we have had Frontier Fios Internet (20 months), we have had numerous outages, multiple dropouts daily and two failed repair trips. Since the last visit (last week), with a new router, the problem has got worse. Frontier, please come and pick up your junk.

Lost my internet connection, called support on a weekend, was on hold for over a half hour until someone picked up. We worked for an hour, me getting more and more frustrated since nothing worked. Still waiting for him to set me up with a service call - it's now 1.5 hours and I HATE THIS COMPANY! I have never called support and it took less than an hour.

For the last few months our Frontier Cable, phone and internet have been shutting down on a daily basis. We have spent hours on the phone trying to resolve the situation to no avail. This week the whole system went down. I called customer service who told me to go to their website which I couldn't because as I mentioned the system was down. Finally they agreed to send a tech tomorrow. I took the day off of work to fix the issue. When a tech never showed I called around 2pm. I was told a tech was around the corner and would be there soon. When no tech arrived I called back at 5:00pm. Again the tech was around the corner. He never showed. I called to complain and after 50 minutes on hold I was told a tech would come tomorrow afternoon. Sound familiar?

Frontier is the most terrible, unreliable company I have ever came in contact with. Highly unorganized and inefficient to say the least. 3 different times technicians were scheduled to come install our internet. I had to leave my grandfather who was dying to come meet them and 3 times they never showed up. They had an excuse each time like "forgetting to assign the ticket to a technician" or mistaking the time of day for the date and they were supposed to come (8 am-12 pm) so they moved my appointment to 8/12 as in August 12th. Finally, the FOURTH time someone actually came to install our internet.

Can not get their heads together to manage a successful tech call to arrive to my house and fix my internet after 7 days of making repeated calls to their tech support. I have been repeatedly lied to by supervisors about when my issue will be fixed to no avail! :-( I have not had internet service for 7 days now. I highly recommend anybody with the same problem to report this company to their state public utilities commission and cancel their service. What a waste of time and money!

Frontier Communications has, for a period of several months, mistakenly billed us at a "special rate" - now that we have switched from Frontier to Charter, they insist that we pay $3300 for their mistake. They never let us understand that this "special rate" was a result of a mistake on their part - they thought we had a signed contract with them. Nonetheless, they insist on being paid for inferior service; their internet speed of 100 Mbps for $150 per month is outrageous when you compare it to Charter's 60 Mbps for $50 per month.

I have taken my Frontier Internet connection in the month of April, and this connection was set up through online by speaking to a customer representative. During the conversation the customer representative gave information about the promotional offer for $100 gift card if I had the internet connections taken in April and the gift card would be sent to my mail address after 60 days of installation. When contacted the customer representative to check for the gift card, all they have to say is, there was no promotional offer in April and the promotional offer started only in month of May.

I have frequent disconnects, can't access the internet, I have 29-30 work tickets for repair also. Well, just in the past week alone, they said I needed to be home all day so they can access the house. Well, it was a no show again! I called back and complained, so they were supposed to come out the following day. Again, a no show. So out of 29-30 work tickets, they actually showed up max 5 times.

Customer Service was rude, did not seem to want to listen to my issues and hung up the phone on me. Have had many problems with internet for months. First tech guy said there was nothing he could do until Frontier put in new lines. Now a different tech is coming so we will see what this one says.

The phone went dead on Aug 2, called Frontier and was advised they would be out to fix it on the 7th. I checked online the next day and found that they had moved the repair date to the 8th. I waited on the 8th, didn't see any repairman. Left town on the 9th and came back on the 10th to find that the phone still didn't work so I called again and was advised that the original repair ticket had been closed on the 8th even though I saw no repairman and the problem obviously wasn't fixed. During this conversation I was advised that someone would be out on the 17th!!! Another whole week without a phone. I tried complaining to no avail, I tried insisting to speak to a supervisor, also to no avail. It is obvious that these people could care less about customer service or the fact that their equipment doesn't work. As long as they keep getting paid, that's all that matters to them.

I am not certain what the consequences will be as it's not been enough time. In fear my email has in fact been hacked, I have changed all of my passcodes for financial institutions and vendors (it's my business email account). The email below came from "Frontier Communications", but it pulls up website that Frontier claims is not theirs, but could offer no suggestions or support of what I should do. I feel my identity could be in jeopardy if the people at this fake Frontier accessed my email and all its folders prior to my changing the password. Here is what it said and the fake website. Maybe this isn't where I should be reporting this. "Hi Frontier User. Your email has been detected sending Spam mails, Verify your account now by clicking the link below; http://frontier-managements.weebly.com/. Failure to comply will lead to termination/Closure of your Email ID. Losing all your important files."

Since I have been billed they have yet to credit the things that were supposed to be on a three month trial! The bill starts off at 204.97 for basic cable, crummy internet and crappy phone that never works. There are several line items that are supposed to be credits and are not deleted from bill! I call and billing says they have been deducted! No, no they were not! They start trying to double talk me! Two month now and the same thing! In between the service doesn't work properly! The tech there would not give me a ticket number and will not fix the problem (the kid was a total snot) but in the meantime they bill you in advance! Someone in Blumenthal's office needs to do something! Governor Malloy needs to get involved in their shady business practices~!

I just bought brand new router and extender and Frontier got all pissy about it all day, continuous speeds then around 5 everything drop below .5 mb. They slowed our internet to a halt as I was running update.

These people have no customer service. The services sucks. They treat great customers like ** and nothing works from them. I'm stuck with these guys because AT&T lost the contract or lawsuit and they took over. Ever since they did, I'm in hell everyday. I'm stressed out calling them. I swear I'm in depression just trying to fix my problems with these guys. And don't try to call them unless you have 45 min free because the wait time is 20 min minimum but it's lucky if you speak to one of them and if it's the right department.

We pay for 3 mbps, but only get .67, their reply.. "It's the best we can do." Had to stop anything to do with internet, no online games at all, no youtube, no netflix, and hardly facebook. I use wifi on my phone and it's just terrible as well. Constant internet outages, data spikes, that basically freeze the internet, and to watch a 5 minute youtube video, it takes about 20 minutes.. Plays for 2 seconds, buffers for 2 minutes, plays 2 seconds, buffers 2 more minutes.. Just RIDICULOUS!!! I seriously HATE Frontier!!!! Not even 1 good thing to say about them. Avoid them like the plague!!

A year ago we had AT&T U-verse. Then came along Frontier. Since then we have constant service drop out, severe loss of internet speed (we bought 20mbps, we have .5mbps download 0 upload). When I called them two days ago the customer service person asked me to try the speedtest now. It was 26mbps. I explained the speed was never that fast. When the call terminated the speed went back to 1.5mbps. Also I am unable to use a DirecTV GenieGO device. I asked him to open the ports necessary to operate the device and he told me that by doing so would allow hackers into my system. So he tried to sell me antivirus protection. I told him I didn't need it, but I did need these ports open. He never did it. This is not a problem with Comcast. I am switching service.

I was told be happy with dial up speeds or I can go on a blacklist and never have internet. Stay away from Frontier Internet. This is apparently how we do business in America now, threats and coercion. I've waited years for them to upgrade the lines. I took a look at the Facebook page for Frontier, some of those poor people have been waiting over 5 yrs. Google, Frontier's Facebook page, and there's even a page on FB dedicated to customers complaints, not affiliated with Frontier. When will the government step in and end this company's horrible treatment of its customers? My speeds are less than dial up the majority of the time. I've definitely heard worse stories than mine in my 2 year search to get some internet. I truly feel sorry for those people.

I called Frontier on Thursday July 23, 2015 to switch from Voice+Internet to Internet only, and I accepted the pricing given. However, on Tuesday, July 28, 2015, I had no service. The customer service person (Lisa in New Haven) tried to be helpful, but she had to set up a new account for me and request technical support to reactivate service and my modem. Still waiting on Wednesday, July 29, 2015. This experience shows that Frontier is inept at handling basic service changes, and the burden of follow-up has to be shouldered by the customer. This is very bad. I would like a written response from Frontier to explain what they will be doing differently from now on to handle these types of situations.

Frontier came into my town (Trumbull, CT) because they bought the lines that AT&T had previously owned. I was happy with AT&T and was very wary of them coming in and the service being different. That's exactly what happened. The on demand service that AT&T had was the best I had used so far. I've had Optimum and Charter in the past and didn't care for either compared to AT&T. Everything was easy to find and the price of AT&T was decent. The speeds were not as fast as the competition, but I'm not running a server. We have 2 smart phones, a PS3 that we use for streaming services, an iPad and a desktop computer at our home and have never had problems with the 20MB speeds. We had the triple play deal for around $120 with taxes and HBO and Cinemax for free. When Frontier came in it was in the middle of that deal. When the deal ended, the prices became very steep and continued to rise despite me not changing the plan.

We've been a customer of Frontier for 15 years since they're the only game in town. Recently moved within Elk Grove and for some unknown reason our internet will not stay connected. Each time it goes out we spend up to an hour on the phone with tech (non)support and when they can't fix it, it takes 4 to 5 days to get a repairman out to the house. This last time we were down for 5 days. The repairman came and fixed it, and in less than one hour it was out again. Had to wait another 4 days for him to come back. The absolute worst is when Frontier calls you with a promo. They hire outside salespeople who will lie to you. We were offered a "free" upgrade that ultimately cost $300 and took six months to get our money back. This company can only stay in business when they have a monopoly in your area and you have no other choice.

I have been a customer of Frontier (formally CTCO) for 30 years. Over the past two years I have had numerous problems with my DSL service. I would estimate I have called them 40 time in the past two years. At first they said it was a problem with the house wiring until I disconnected the house wiring at their junction box. Next it was the modem that has been replaced at least 3 times. Then they discovered that I had been paying for the higher speed DSL but had been receiving the lower speed service. I would run the speed test and then call and complain. They finally got to a point where there is an appointment for someone to come to the house but an recorder call come that day and says it's been canceled but they will call to reschedule. The reschedule call never comes. It happened at least 3 times.

I was without Internet service for one full month because Frontier lacks the knowledge about how to run an Internet business and obviously does not care about their consumers!!! My Frontier Internet completely stopped working and over and over, each new tech would ignore me and order a new repair service date. Each time I waited at home for days, then they wouldn't show up or even call. Finally after a month, a repairman came to my home and told me EXACTLY what I had been trying to tell their "REPAIR TECHNICIANS." He said that if a problem occurred with one hub then I should be automatically switched to a different hub without any lapse of connection to my service.

With this connection it is impossible for more than one person to be able to do anything. We pay $77-ish a month and we only get 1.25 Mbps download speed at best. The upload speed is lucky to even get past .25 Mbps. Overall we are very dissatisfied with this ISP and are switching to TWC. Hopefully they are a better provider and will give us what we pay for.

So I've been going back and forth with this company for over 2 months now, not many internet companies in my area. I called for everything to be set up for install. The day before of the install they canceled on me, telling me no more ports in my area. This company is based out of my town Mendota, IL so thought that was kind of strange. I had to switch to satellite internet if I wanted anything through them, so I did. I Waited a month for the tech to come install, I was waiting all day, nobody shows so I call them. They tell me there are ports available in my area now so would be better to go with DSL instead of satellite, which was fine, that's all I wanted in the first place. Customer service lady gets everything squared away.

We were quoted free setup and reduced great rate when we signed up. Received first bill was charged for set up no reduced rate. Took months to settle. Waited for half hour many times to get through just to get sent to wrong department, hung up on, disconnected. Told by one agent that we were lying about what we were offered. After speaking with many others finally got some money reimbursed.

Frontier Communications is a joke... worst company I have ever dealt with... they are incompetent!!! I wouldn't recommend this company to my worst enemy. I signed up to get service 3 weeks ago and still don't have service. I have made multiple calls to them and have a several appointments scheduled for a technician to come out and each time I was still left with no service. The first appointment that was scheduled the technician didn't even show... how unprofessional is that... no call or anything. Like I said they are a big joke!!! Do not deal with these people... give your business to some other internet company.

My mom went into assisted living on July 22. I was told by Frontier that her landline phone would be on by July 23. Waited all day and it was not turned on. I called at 7 pm in the evening and I told them mom needed the landline for her medical alert machine and why wasn't it turned on. I was told that they would expedite the turn on the next day and someone would be at mom's by 8 am. They did not show. I called again and I was told someone would be out today between 9-5. It's 12:30 and I am checking to see if someone came out. So far no one has come out. So I am on the phone again with the phone person who, in order to find out what's happening has to call another number. So far she has been waiting over a half hour for them to answer her. This company has the worst customer service and should be out of business, because if something happens to mom due to their failure to complete this work, I will sue them.

I am so glad I didn't end up stuck with this company, luckily because of their own stupid errors! They sent a promotion to me via mail if you bundled service you got a $200 Visa gift card. So on 6/30/15 I spoke to Derrick, he verified that service is available at my area so I chose to do Television & Internet. They set up an appointment for 7/11/15 from 8 am-noon. My roommate stayed home from work to wait for the installer, and 10:45 am rolls around, and I called on my break to just confirm they will be there by noon. I spoke to this representative who confirmed that yes, they will be coming but might be before 4 pm, and that my gift card was processed and shipping shortly.

I am the teen in a house with two tech illiterate parents. I am fully aware of the average speed an American has (15-25Mb/s). Frontier sells you 6Mb/s (up to, and by that they mean it'll be below 4 all the time). They constantly have service problems. The ping in my games (I am an avid PC gamer and I really enjoy online gaming, where a smooth connection is essential.) is literally unplayable. The wifi in the house is complete trash, the modem must be reset more times than it ever should be. The price I believe my parents pay is 30$ a month (not including taxes) for "up to" 6Mb/s. I almost never get the actual 6Mb/s. I have been without the normal speed internet for about 4 or 5 days, and I am at about half normal speed to 2Mb/s, making video game playing unbearable and watching YouTube impossible and even browsing light sites like reddit is a painfully slow experience.

I have had nonstop problems with Frontier ever since I got it and it costs more than average internet and performs at less than average with an upload speed of about .7, where most internet should have somewhere between 2-8 and also works more consistently than Frontier. I am a freshman in college back home for the summer and always knew my internet was under par but recently realized while spending time at my friend's apartment how absolutely horrible it was. Being home for the summer I have already encountered multiple problems with it and the worst part is I live in such a rural area that Frontier is the only offered internet service so there isn't much of a choice. I would in no way suggest getting Frontier as internet if you can at all help it.

Well, I also have issues with Frontier communications. Last week I called about an issue with my phone line having static which does happen. After talking to the customer representative, she said she could lower my bill, and update my internet speed from 1bph to 6.9bph. Well I said go ahead sounds good. After a week later my internet speed still has not increased as told it would. Call the representative again. After a while on the phone I was told that my area is too full to upgrade but was on the list for update, whenever that will be.

Frontier communications tripled the cost of my business and poor (1mbps download and 750KB upload) internet service because I do not know the pin number they created for the account that I did not create. Without the PIN they will do nothing and they refused to connect me with a supervisor. And the person on the phone claimed they have the same power as the president of Frontier Communications and refused to disconnect the lines (ISP and phone used for FAX), which I have torn out of my house. I will never use a land line again nor will I ever use DSL again, so there is no need for any hard wiring in my house.

I am a former AT&T customer. Earlier this year I received notice that my AT&T service would now be handled by Frontier Communications. Once the service automatically switched over I was no longer able to retrieve any messages on my voice mail. I called Frontier customer service about this issue and was informed of a lower rate for service available to me. I specifically asked if there were any additional charges either upfront or upon termination that would apply if I accepted this offer. I was told "NO." I agreed to change my service to the lower rate.

I only had this internet service for 2 months as of July 20. Within this month alone my device has been interrupted over 875 times. Had the tech come out 4 times in 2 months clueless! Been on the phone with the help number to resolve the issue for several hours, clueless! No Resolve. Everything about this company is a waste of time and a joke! I had Virgin Mobile prepaid internet and their service was 90% better than Frontier. My opinion - I could have found better service at the flea market! I'm running from this company.

I requested my home phone and DSL be transferred to my new home. Customer service said there would be no problem, they have been at that new home recently and all was good. They warned service might be out for part of the day after service at the old home was shut off and then the new home service was turned on, which was acceptable and reasonable. They also said they would not need to enter the new home, but that the tech would probably come to the outside of the home to test the line. No problem with me.

When we decided to move to Frontier, we asked if the service would be comparable to our previous provider. We were told, "of course." We wanted to like Frontier but they made it so easy not to. First, the Wi-Fi is awful. We may have saved money on the front end, but we ended up paying more because we used cell phone minutes covering the crappy service. I constantly had to reset our modem (which never worked). I'll bet I called their tech support 20 times in two months. The Internet/phone is slightly better, but still not great. I could use 300 more characters, but I'm sick of writing reviews. They deserve every negative review they get. I strongly advise everyone to check out the strength of the Wi-Fi they can offer to you.

I decided to switch from Comcast to Frontier for phone and internet service. Frontier was scheduled to set-up the service on Wednesday. That day, the guy comes. He comes to the front door and tells my wife that we are all set. So, we call Comcast and cancel our service with them. Then, we find that we do not have phone or internet service. We contact Frontier on Thursday. They say that someone will come on Friday. We call again on Friday to make sure someone is coming. No one comes. Friday night, we call again and are told that our situation has been sent to the appropriate supervisor, who will see it Saturday morning and take care of it.

My internet was down all day yesterday. I called tech support and they said it was an area-wide outage and they were working on it. I asked them to give me a one-day credit for being out of service. They said only customer service could do that and I was transferred. I awaited up to 5 minutes just to be told that I had to be transferred back to tech support so that they could issue a trouble ticket. I asked why a trouble ticket would not have been automatically issued as a result of my first call to tech support. Customer service said that I had to call back to tech support anyway.

I won't even give Frontier 1 star. We got just the internet through them and things were going good. 2 weeks in and they ran a credit check for my boyfriend and spelled his last name wrong. They turned us off because they thought it was fraud. Fine. We filled out all the paperwork and brought it right to the office. They said it will be turned on in 24 hours. Every day we have called and they give us a new reason why they won't turn it back on. We have taken off 7 days of work between the 2 of us for an appointment of a tech coming out and it's always a no show. Now they are telling us the service in our area is down and they can't do anything today. Another day of work I took off and nothing. The customer service is terrible and the supervisors are very rude and hang up on you. DO NOT GO WITH FRONTIER. THEY ARE HORRIBLE!!!

Frontier's WiFi either is incredibly slow or just stops working altogether whenever it feels like it. I am trying to get my mom to switch companies because it is horrible.

I switched from Comcast to Frontier because Comcast's prices were too high and they wanted even more to increase my internet speed. They wouldn't work with me to keep the monthly charges within my budget. So I called Frontier and was quoted a price of $134 a month to bundle TV, internet, and phone. I got my 1st bill - it was $172.41. I called them and asked why so much more. They said there was some one time fees. I asked them how much my monthly bill was going to be. I was told about $160 a month. I said again that I was told it would be $134 a month. They said that the quoted price doesn't include taxes. I said the person that quoted me didn't say that taxes were not included. They said that there's no way they can know what taxes will be. FRONTIER SAYS THAT THEY'RE THE ONLY HONEST PROVIDER BUT THEY'RE JUST AS DISHONEST AS THE REST OF THEM. I'm STUCK WITH THEM FOR THE TERM OF THE CONTRACT.

This review is for the installation as well as the local business practices of the Washington, IL location. I came home after work one day and found a 4-foot path going the length and width of my yard dug up with a trench and wheel mud tracks that destroyed my lawn. (It had been raining for several days and ground was obviously very wet.) It continued through my garden where multiple flowers and bushes had been driven over, crushed and had the trench dug through it. Multiple paving stones were also broken with tread marks on them. When looking at the new trench dug into the ground I found that my neighbor had gotten a line installed to their house. The installation crew brought their equipment and drove around digging up my property and destroying my lawn and garden to install another's line. No notice, warning, permission for coming on my private property was given by Frontier.

I have been having some internet speed issues with Frontier. I went into the chat screen on Friday, July 10 for help. It took 20 minutes of waiting in queue before it was my turn. After the tech started chatting with me, he had me do some sort of test for pairing. He said it came back as an error in the line. We tried the same test twice with the same results. Finally he said that a tech would have to come to my house and check the lines. The tech was scheduled for Wednesday, July 15 at 10:00 A.m.

Frontier raised my rates as soon as they took over from AT&T. When I called they told me they would give me a better package at a lower rate. What they didn't tell me was this was only for three months. When I called again they told me they would give me another package deal but $10/month more. After these three months, you guessed it, rates up another $20/month. At this call I was told no more packages. I told them I was going to find another provider and was told when I took the first package they locked me in for two years! I didn't sign anything but they claim what they did was legal. What it was is downright crooked in my opinion.

I have been a customer for over 10 years. As times have changed I had DSL service installed to replace my phone line. This year I decided to check on a service upgrade to home (After a relative moved to the area, set up her DSL service with Frontier at the premium $ package available.) I ran a test on her DSL over 10 mbps. "Great" I thought. Called to get my service updated to a higher rate. My up to 6 MBPS really 1.53 mbps on a good day. Isn't what I hoped to stay with... NOT AVAILABLE IN MY AREA. Really, I am on the other side of town and can't get service equal to my cousin. Not Happy.

I called to make an appointment for a new internet installation on Monday, July 6th. My appointment was for Friday July 10th between 8-12. No one showed up. After many exchanged words and them stalling with false promises (not to mention we cancelled plans to sit around and wait for them) with customer service, they rescheduled for Saturday July 11th between 8-12. Again, no show. After many false promises again, they tell me they are expediting my ticket and will be back to me first thing Monday morning. It's Monday and after not hearing anything from them, I call to find out the soonest they can come out. It's now Thursday the 15th because they are "overbooked as it is". Saving a few dollars a month is not worth this hassle. STAY AWAY!!!

The worst experience with any company ever. They stood me up for appointments and rescheduled without notice. The internet itself barely worked. Long wait times to speak with people. Once I canceled the service they could not even accurately provide the return kit. Our new service provider advised us part of our internet issues was Frontier spliced lines that should be not spliced. No offer of compensation for all our troubles. We had to pay $400 to cancel the worthless contract. Don't ever use Frontier internet.

July 10 called in the morning for a repairman to fix the phone line a dog had pulled down & ruined. At 11:15 AM, over 24 hrs later, still no repairman!! In order to even speak with a live person, there are umpteen things on the phone to jump through, and then when I do get a human, they are all over the US... And they contact whoever!! I have never known such poor service! Or lack of concern - What a shame. There is only one phone service in this area - Companies are so huge they really don't give a darn!! Too bad we can't vote to get rid of Frontier!!

Wifi only works when in or close to the room where the router is. Wifi goes off whenever phone is used. A month later (spoke to them 5x) still can't access our voicemail messages. Have been given 4 different codes and none work.

I chose this service last December as it is only $30/month, but once the summer started, the service became very bad, always disconnecting and not reliable. Now I cancelled it and they charged me $10, which I didn't agree to pay when it started. Those guys are liars!

So far I have been on the line for 45 minutes. Customer service sent me to Tech Support. Could barely hear tech support and got sent back to customer service. East coast customer service runs from 7 am to 7 pm - umm I am too busy WORKING and commuting between those times! All I want is a power supply that AT&T never installed! I feel so sold out by AT&T. Even Frontier's online chat has a "queue". Just what I wanted to do all night, NOT!

When we purchased the residence in 1976, the telephone panel and wiring were in place and working for the previous owner. I added 3 phones - one in the garage, one in the second bedroom and a third in another bedroom we converted to a computer room. The added phones worked properly until a day last week when those that I had added failed to operate. I immediately called the Frontier Service department and was given a tracking number to keep tabs on the repair service. In addition I was promised a technician the following day. There was no discussion of a charge of any kind. The following day I received a call from the technician scheduler who asked if they could come the next day due to a serious work overload. When I agreed, I made a point of asking the technician to call first, we have a very ill lady in the residence. Again no one at Frontier brought up a charge.

I wish I had read the reviews before I cancelled my Comcast service & contacted Frontier. My reason for cancelling Comcast after 20+ years was that the expense was out of control & Frontier lured me with ads that offered much lower costs. Even if those promises turn out accurate, the problems I've had with this company far outweigh any campaign promises they've made. I've been dealing with them for over a month &, even with appointments that they've never showed for, no internet service has appeared. After numerous phone calls over this time, I've been given 3 different account numbers; been told its either "already set up" or been "cancelled"; shipped 2 routers; had 3 separate appointments set; been told they could hook it up from the outside without me or vice versa; billed for a service I don't have yet at twice the rate I was told it would be; and promised it was all taken care of.

I have been a loyal Frontier customer for over three years. Recently, I began experiencing slow internet issues. I contacted customer service to see why my internet was so slow, and they let me know I should only be getting 6MBPS. I have been paying for the 12MBPS service for over two years. The agent I spoke with said she would get a refund for me for the last three months of service, but that has never happened. There was no resolution in my concerns for being overcharged and underserved, and the internet is still very slow. My husband and I decided to switch our service as nothing was getting resolved.

Called them to set up phone, TV and internet when we moved to NC. They said they would set up service for Monday for all 3. We are 10 days later and about 20 phone calls and no phone or internet. Every day they say they are coming and I sit home and they never show. If you have a choice do not go with Frontier! Run!

I pay for 10 mb download -- usually can't even get 5 mb -- usually 1 to 3 mb. Same goes for our town library. Need to quit overselling and jamming the lines for everyone else. I also get dropped 1 to 2 times a day and have to reboot. Too bad we can't get comcast.

There is (no) communication between their people!! Would never recommend Frontier Communications to anyone. Comcast is in our future.

We received a telephone call from Frontier Communications. If we changed plans we were told we'd be given a small notebook PC. We changed plans but never received the PC. After calling and speaking to a supervisor we were told their representatives should not have made that offer to us. We said that they should follow through with the offer and then reprimand their representatives. They refused.

Over a week ago internet started going out - you have to go and reset the modem. Called in and spoke to a supervisor after tech advised that the problem was in the lines because they have several tickets in the area and it will be a week before they can get out to do repair. The Supervisor advised that it would not be a week because it was something on Frontier's side and they would have it up going shortly. A week later every 15-20 minutes, have to get up and reset modem. All you get is when you call Frontier is "we're sorry." I will agree.

I signed up for Frontier after we had Comcast. Comcast had reliable service and had fast speeds. However, we were paying too much for the service we were not using. Hence I decided to try Frontier, as they had reasonable packages at decent download speeds. First few months we had Frontier we had to keep restarting the modem a few times a day as it will keep resetting. However, the problem went away by itself at some point.

We have no choice as Frontier is the only service available in our area. We are paying for 6Mb download. We get enough speed to watch Netflix but not enough to watch live streaming. For example, I bought the Fox Soccer 2 Go package from Fox to watch the Women's World Cup. It was a disaster. Choppy. Stopped every 2 or 3 seconds. A waste of my money. I checked Ookla Speedtest regularly all month and was getting download speeds anywhere from .28 MB to 1.2 MB. One time it was up to 5.4. Every time it rains or gets a little damp there is a break in service.

They sent my bills to my previous address for 6 months. When I called, they had my correct address in the computer. Why did they send bills to a different address? They said it was not their fault and would not take responsibility for it. Poor, poor company!!! Never will recommend to anyone!!!

Bought high speed package, found out that 1-2 mbps is top of the line for them. Most don't even get 2, so I guess I'm lucky. Should be around 30-35 for average mbps according to the speed chart that I used, was really upset to pay almost 90 per month for this. What a scam this is - by no way high speed - getting ripped off monthly on this. Found this out when took computer in to get fixed. Found out it was fine, was the service that was and still is the problem. All people in my area have same issue but they are the only provider so they can scam people this way. Think government would help the people with this but guess not. They must be too busy. Money being spent on service the people are not getting (high speed???). Thanks.

I was a long time Uverse customer and was switched over to Frontier. I changed to a lower level of service and made the mistake of paying the interim bill that reflected the promotions dropping off from my old level of service at the suggestion of the initial CSR (who was very helpful). Fast forward to my current bill which does not properly reflect my overpayment from last month. The reconciliation on the bill made no sense, but somehow was charging me an amount close to the cost for the new level of service, not crediting me for last month's overpayment. Here's the math: bill for old level of service $147, bill for new level of service $127, last month's bill payment of $203. Last month's bill was the bill with the lower service level, therefore, the lower price. The simple math is $203-$127=$76. The only amount in question is relative to the billing periods.

My bill is past due for a charge of $ 382.93 early termination fee. I changed phone company for a better rate. Before I implemented a service I called Frontier Communications and I asked if that would be a problem. The representative informed me that would be no problem cancelling a service. Before I go further let me explain to you the situation why I was so carefully collecting information before I made the change. Fabian Eclectic is small company providing electrical service. My husband owns a company and I help him to do paperwork in his office. I am a nurse and end of February the owner of the company filed bankruptcy. We got no notice and 80 workers doctors, nurses, office workers got unemployed including myself. Insurance was running out in two days. I wanted to save money and other company offered a better rate. That was the only reason I made a change.

I was trying to cancel my phone service... I've had this landline number for years and the lady told me I couldn't unless I had a pin number! So I ask her "do I have to keep paying until my next bill comes in the mail to get a pin number???" She was very rude and said "yes or I can send you last month's bill but it will be about seven days before you get it."... Let me remind you I've been a customer for 30 plus years!!!

6/25 in the a.m. no cable reception. Internet and phone working. Contacted technical support. After all the trouble shooting, no resolve. Scheduled for technician to come on 6/26 (all day wait). In the a.m. of 6/26, turned TV on and there was reception. Called and canceled tech. Later that day at 5 pm, turned TV on, NO reception again! Called tech support back. Wanted to trouble shoot again. I explained the history. I didn't want to go through it again. Just reschedule for tech. Have to wait until 6/30 for help. In the meantime, cable was on again this morning 6/27, then off in the early afternoon?? Has anyone else had happen them. Frustrated and confused in Lynnwood, WA.

Wasted 2 hours on the phone after losing my internet. A tech was supposedly dispatched. He showed up without anyone contacting us and said nobody was home. The next day the same thing according to their repair ticket. I'm calling BS. We never saw anyone and were home during the second "tech said nobody was home". The first tech on the phone spoke broken English and was clueless. He resolved nothing. The second tech kept getting sarcastic but he kept trying having me unplugging the modem 3-4 times with the same result, I'll call him "Skippy" since the name seems to fit his general apathetic demeanor.

Moved into our home on Nov. 2, 2014. Frontier came to connect phone and internet service. A new line was run from the box by the street to our house. Another line had to be run from the box by the street to a box on an adjacent street. This involved laying the line along our house thru our backyard and thru two neighboring yards. We were told lines would be buried in 2 weeks. Finally had the line from the box to the house buried in mid Jan. After 10 calls to Frontier we are no closer to getting the line buried than we were in Nov! Shortly after getting the phone service we noticed we had received no incoming calls. We called the house from our cell and it rang to a very upset lady's cell phone. Our incoming calls were going to her cell! We called Frontier and were told that it is not possible.

Five years ago I upgraded my DSL to High Speed Internet Max with an increase of charges to $44.99. In checking my upload it is the same as it was -- .28 Mbps Download and Upload of 0.15 Mbps. I was never contacted or notified that the speed to this area was the same at any price. I called customer service and the Frontier rep was rude and stated that they don't have to guarantee their DSL speeds. She did, out of the kindness of her heart, reduced our payment for the same speed to $19.99 now, for the same service that I have had for the last five years at $44.99. I'm 82 years old and never knew that you can check this out. Are there any class action lawsuits against Frontier for these unethical business practices? Thank you.

Frontier handles their customers with no consideration whatsoever. When service calls are confirmed with a time and date, Frontier completely disregards their customer if there is a delay or even a no show. They do not contact the customer that a problem has happened, etc. Even when the service is rescheduled on the customer's end, Frontier again completely disregards the customer with another no show or notification. As a business owner, I would FIRE anyone that would treated my customers like that.

I received my bill which is normally around $70 and it says $170. So I look at the bill and it's a technician charge for fixing my phone which had no dial tone. So I called them and they said, "We'll send someone out but if we find that it's in your building we'll have to charge you $100." I was totally fine with that. So technician came out and he said, "I'll check if it's in your building first." So I said, "sure." It wasn't in my building, it was a problem outside down the line somewhere.

First off when they first bought out AT&T we didn't have Internet for over a solid week. Since they took over we've lost internet at least every 2-3 months for 3 days or more. And they like to down grade your speed. The most recent news I had is when I lost Internet for 4-5 days. I called at least 8 times a day. They tell me a tech is going to come and fix the problem then a call an hour later or two hours later they say they were never going to send a tech. That they are working on it on their end. I go back and forth with them like this for 3 days, now here the fourth day when they finally fix it around 5 PM.

I have had issues with Frontier since the beginning. We were supposed to be hooked up 1-2-2015, they didn't show up so we called and they said they didn't know what happened. They reset our appointment for a day that we had plans but we had to cancel them because they didn't care that they screwed up just said we needed to be available on the new date or it would be our fault as to why we didn't get hooked up. Ever since we have been getting overbilled by at least $100.00 each month.

Frontier Internet is an ABSOLUTE JOKE. If your choices are between Frontier and no internet, choose no internet. I pay for 10 Mbps $70 a month. They advertise $20 a month. I am promised 10 Mbps, but I get 0.24. This is ridiculous. I have to wait 3 hours to download apps that would take 10 seconds with normal internet. I can't watch YouTube videos, even in 144 p. It is ridiculous. Would not recommend.

We haven't even been with Frontier that long and are already having sooo many problems with them... Like them being lazy and not showing to an appointment made, then lying about it... Or them overcharging us more than just one time... Or even the fact that they are completely dumb and cannot comprehend that to work some place like that, they need to know how to speak to and handle their customers (especially ones who pay)!!! Sooo sick of being bounced around from one moron to the next and being put on hold for like ever!!! Not that Comcast is good, but at least they show up and some know what to do!!! Lmao wow! Shut these morons down for good and let another company take over that actually know how to handle customers!!!

Last Friday was my last day with Frontier for high speed (so-called) internet and 2 landlines. I had been a happy customer of SNET and then AT&T since 1997 until the unmitigated disaster of Frontier's acquisition of AT&T's landline and parts of the internet business in CT last November. It started out the day of the sale, when on a Saturday morning and my neighbors had no internet connection, followed by 4 days of every second attempt to connect to the internet resulting in a failure by Frontier to identify the URL resulting in a DNS lookup failure. I never received a single communication from Frontier that the switchover was happening or, after it took place, of the new customer service numbers - all of which changed. Attempts to reach Frontier for customer 'service' resulted in constant back-and-forth between the old AT&T and Frontier, each saying the other maintained the internet ops in question.

After having their service in my name for over 2 years I transferred my service from my name to my parents since I haven't lived there in over a year. They never mentioned I would have a 200 dollar cancellation fee even though I was a loyal customer for awhile. Why would I have a cancellation fee when the only thing that switched was who was paying the bill?!? Also since I thought my service was done I didn't expect a bill nor did I look since that's the only bill I've had to that address in forever so they sent me to collections. A phone call would have been nice. I plan on paying another 200 to cancel my parents service just to have them lose a customer. Also every time I try and call it's not "business hours". Can't wait till I actually get in touch with someone.

I opened a new business a nonprofit actually and am on a very tight budget. So we went with Frontier who seemed to have the best offer for our area. I was told I would have a 30 day free trial period and that my first bill would be due in July and would be 115.48 and after that 49.98 plus tax. Well not even 2 weeks later I get a bill for 200.00 far off from what I was quoted what with a due date a whole month ahead. When I called customer "service" I was told too bad, I had to pay the bill, it is what it is, and what I was quoted doesn't stand.

I cannot afford to pay a lot for phone and Internet. I negotiated a price with Frontier when AT&T switched us all over. We had no choice in the matter. Each and every month I'm charged for two months (their explanation). That does me no good, because I can only pay one month at a time. When I do pay, they tell me from that point on, I will only be billed the negotiated monthly rate. I was promised last month my bill would be $66 plus tax. Today I received my bill, and yet again it is $154! I just paid in full on May 15th! This is outrageous. Also, we keep losing the Internet connection on weekends on and off. This company is terrible. I have no other alternatives for Internet, because I have over 90,000 emails. If I switch to Optimum, I'll lose those emails which are crucial to my life, work and school.

Our experience with Frontier has been horrendous! Bad service, incompetence, problem after problem and they don't keep their word. We have literally had the worst experience with Frontier than with any other company. They have put us through H*ll and now, they're treating us so rudely. This company should not be allowed to operate in Connecticut.

I set up an appointment to have Frontier internet installed at my home. I set that up on June 1, 2015. The installation was to take place on 6/16/2015. On June 13th, I called to confirm my appt. All was a go I was told. Then on the night of the 15th, (the night before installation), I called again. Just to confirm. I was told that on June 11th they discovered that there was an issue with the cable to my house. My installation was not going to happen. No call, no text, no email from the company. Nothing to advise me that they found a problem that would delay my installation.

4 times they have quoted service times and either been 2 hours late or no shown up. Their customer service reps are abrupt and rude. They are undependable as well as their service. This company will not service. This company will eventually not exist!

Never ever sign up for Frontier, not gonna go into my whole situation but they do not have their stuff together at all. I am canceling as soon as I get my money back that they took from me. Horrible, horrible, horrible!!!

I wanted to get phone and Internet service. They were supposed to come hook it up not once but twice. I was stood up with no phone call. When we called to find out what was going on, the guy told my husband that it has been rescheduled and we never received a phone call. This was very poor customer service and I will complain to everyone up at that camp ground that wants to get service through frontier.