Frontier Communications Reviews

My husband and I have had an account with Frontier Communications for almost 20 years. The account was under his e-mail address. Two years ago he passed away, so I had our account updated with my e-mail address. Recently I tried to access the account and they had no record of my e-mail and they had me create a new account, then had me merge the two. Still cannot access it, keep getting an error message, which Frontier cannot explain. I pay my monthly invoice by US postal mail, which is a good thing, the account is paid to date. If I didn't live in a rural area, and Frontier is my only option, would not recommend!!

I have 1 year left on a 2 year Verizon contract with a 50/50 speed that was sold to Frontier. After my initial call to Frontier, the day we all were cut off, April 1, I was told that "everything will stay the same, billing, speed, customer service. Comes my first and second month bill, I paid the same contract amount I paid to Verizon. 3rd bill goes up by $26.00. Frontier says "my discount is expiring and my next bill is 78.00." I contacted Frontier again and they say "your STATEMENT says your discounts are expired." I remind them of the amount that my contract states and the monthly discount that I will be paying for the next year and it's not $78.00 and my discount expires the same time my contract expires. They said they did not have my contract (but they did have all my information).

You don't have TIME to listen to the saga of how many calls and how many hours; HOURS, it took, to put our internet and cable services on vacation hold, and then to cancel the hold to resume services. AND that was just a prelude to trying to correct the billing problems that resulted from the above issues. A spiral of incompetence. REALLY. In my lifetime, I have had Time Warner Cable, DirecTV, Brighthouse, Verizon Fios and now Frontier FIOS. The latter is by far the worst service. I would recommend NOT using Frontier FIOS under ANY circumstances. Both their internal communication and external communication are in dire need of repair. They cannot get the job done. Run away!

I was with Verizon for many years with no problems and would have been happy to stay with Frontier forever if they treated me fairly. This week I received a bill from Frontier saying I had not paid my bill since they took over. They had somehow messed up the autopay settings. What I noticed was they had added an EARLY TERMINATION FEE and had placed me on a 2-year contract. I called and was told by Anthony at Frontier that the mistake was corrected and I would receive an email confirming the correction.

Absolute disgrace! I've been in the phone with 7 different people and no one can explain to me why my business lines are not working! I had called a week ago and asked that 3 lines of the 6 lines be removed because of no usage. They said the order is placed and it will be done the upcoming Friday. On Thursday my business fax is not working. On Friday my MAIN BUSINESS LINE and its rotating line is out too! Called for assistance on Thursday they said a service tech will be out Friday. NOTHING! NO ONE! NO CALL. NO SHOW! NOTHING! Called them Friday and told them now my business line is out. They said a tech will be out between 11-2! Nothing. No one. No call. No show! Called them back the gave me the runaround. Asked to speak to a supervisor. He proceeds to tell me a tech will call within 30 min to an hour! Again no call!!!

We should all set up a lawsuit against Frontier. Their services suck. Brightstar, Comcast are better. They will never let you out of service for more than a week. I have classes and work online and I had to go to public library to get my work done. This is so unfair and they had no customer service skills and they are so slow to dispatch a technician to fix it. They never showed up on the day they set up an appointment to come and resolve the problems. I was so mad and my B.P. was getting up. Imagine yourself in a house with no cable, no internet and I do all my stuff online. I am fed up with their services.

I called Sunday July -11/16 to order a multi room dvr and 3 set top boxes. 2 days later I receive empty mailing boxes. So I call and find out what's going on. I'm told the Order was entered wrong that they would fix it. Another two days pass they send me 3 set top boxes but no multi room! So once again I call up there and this time I'm told I don't need a different dvr (I have a hd dvr). I just change the service plan. Transfer me and I'm told that I do indeed need a different dvr but a tech has to deliver and install it. So now five days later still don't have it figured out and no date set for install!

I am so angry with this company. On April 11, 2016 Frontier apparently took over from Verizon and I have not had any internet or home phone since. I have called on numerous accounts and cannot get ahold of anyone. When I finally got someone I went round and round with them letting them know I have had no service and I do not want anything to do with them. Well since that phone call they have been trying to process bills directly into my checking account. As of yesterday 7/14/16 they tried to process a bill for $299.00 dollars. For what? I have never ever had any service since they took over.

I have been with Frontier for 20 years. I am paying for high speed dsl internet. Lately the service has been messed up. Slow, can't get on to a site & all kind of problems. I called Frontier & spoke to a tech on 7-2-2016. They told me I live in a high congested area & things were not updated. Ok so called back on July 5, 2016 & spoke to another tech Catherine. She said they would take off $21.00 a month & never told me they were downgrading me to more even slower speed.

I have had 4 experiences with Frontier in the 3 months since being surprised by their takeover of my Verizon service. In 20 years I have had 0 - ZERO - problems with Verizon, it was just easy. With Frontier, everything is complicated, WRONG, and frustrating. Four bad experiences in 3 months, as opposed to none, ever, with Verizon (this phone, anyway, in 20 years or so).

Yesterday we discovered that our business phone and internet was not working. After spending 45 minutes on the phone with Frontier (India?) they said they could not send a repairman until the next day. I explained that this was a busy night for us and we would not be able to process credit card transactions nor conduct electronic gaming. After a second call to customer service they assured us that they would send a repairman that day. They never did show up! Just another disappointment with this company - both as a business and with my home experience. Paying for high speed internet that crawls etc. etc. etc. If there was any other option for us we would be gone in a heartbeat! Frontier is a bad option for anyone.

This has to be the worst company I have ever dealt with! They do not honor time commitments and scheduled appointments, and although pleasant on the phone, they are extremely incompetent. I was shuffled from department to department trying to solve an issue, and after several hours, still had no resolution, other than a service technician would be scheduled for the following week. When I asked if that could be expedited, I was told that someone would be there "tomorrow". After arranging to take a day off of work - NO SHOW! When I called back, we began the whole process over again including hours of wait time. This on top of their mediocre services and previous problems with billing, I will encourage everyone I know to avoid like the plague!

We recently terminated our use of Frontier service after over two years of aggravation. This was our second time, I should have learned. The billing was wrong from the first bill. Every time we called, the person we talked to corrected the bill only to have the next billing notice wrong again. This went on month after month after month. We never received a bill that agreed with what we were told on the phone. We finally gave up when the bill came within 5 to 10 dollars of what we were told. The last bill was wrong again. We called and we're told we didn't owe anything, in fact we were owed an $80 refund. We recently received notice that we were delinquent on our last bill for $50+ dollars. We paid it just to get rid of them. And now I guess my credit rating will take a hit. I feel sorry for the people that work there. They were always polite and tried to help. I recommend that no one deal with Frontier no matter what great deal they offer.

I have received a current bill with a credit of $47.76. I called the company four times trying to get re-reimbursed for the amount above and four times they were to take care of the matter, but I was hung up on instead. And so this matter on my end has not been resolved. I am thinking that on their end if I finally give up and not call any more that they will keep the monies owed to me. I have also been told that each time I call the call is routed to another country. What type of terrible joke did Verizon play on the American people by trading our business to this corrupt company? All I am asking for is a full re-reimbursement at this time. My husband just passed away recently and I could use the extra funds for necessities.

I used to have "high speed" internet service with Verizon. When I first called them to scream about how immeasurably slow and sporadic it was, the voice on the other end told me --"What do you expect, they haven't improved or repaired the lines for 2 years -- they are selling them to Frontier." My blood ran cold because my brother -- now deceased -- had his system changed to Frontier and it was down for WEEKS. Through my firm, I had a speed test done and found that the "high speed" internet I was paying $50 a month for was only good for 1 mbps. You read that right.

I placed an order to have Fios internet and tv set up at my house. The appointment for the set up was 8-12 pm on 7/7/16. 12 pm came around and no field service rep made it out yet. I called customer service to see what the hold up was, and it came down to there not being any record of it happening that day. Luckily enough I kept the record of the online chat proving I had confirmation. Then the supervisor informed me their system hadn't caught up with the "request" they put in for the installation. A confirmation is NOT a request. They offered me a messily $25 credit. Fine I still need it and TWC doesn't service my area YET. Scheduled a second day, for 7/14 (today). I called a day ahead of time to confirm the field service rep was going to make it out and that I was scheduled in their system. This time my "window" was from 8 am-7 pm. What a joke, I said, "Fine".

It is now two days since we had no tv after talking to 9 representatives, got that 9, and everyone had a different story. No one is on the same page. We been all over the states talking to anyone but no one from TAMPA. We've had it, we're done. We will be cancelling as soon as we can see through the smoke that they have created by not telling us honestly what the h---- is going on. I've never seen a co. that is so screwed up in my whole life. Nothing they say happens. They are liars and they are holding all us hostages for their means.

My billing has jump up over $100 month, with no help from Frontier. They say they can help because I don't have password. (Was never giving one) I did get a email from Verizon stating they made error but never got fixed. I don't even know my account number, because my home phone number was my account with Verizon and was removed prior to them changing to Frontier Communications.

It really shouldn't be okay for this to happen. You sign a contract with a great company who then sells your contract to a horrible company and then they want to charge you to leave. Nothing works well. The TV service is worse. The app hardly works. On demand doesn't work. The internet drops calls all the time. Who is protecting us?

Just after Verizon became Frontier, Frontier increased my bill by $47/month (from $119 to $166) with NO notice. I didn't find out until after I received my bill for the services used. They said that it was documented in the fine print of the bill that I received the month prior, and refused to make any exception. After 3 phone calls, I was placed on hold and told it would be one to two minutes, it ended up ranging from 5 - 9 minutes each time. I was told that they would not continue to honor the rate I was previously given, and no suggestions were offered.

How can this company really even be a company? They do nothing but give you problem after problem and empty promise after empty promise. It's like everyone over there is in ** middle school and they just enjoy giving people the run around with no real intent to solve any issue. I have now been waiting 3 weeks to get my internet and cable installed. I have been cancelled on twice because the # of top boxes was left off of the order. Is that my fault? No. This company will not last and the CEO or whoever is running this company needs to jump off a bridge.

Awful experience.. They suck. Raul in San Antonio was to call me back. A manager, no less. No call back. Avoid this company. Go elsewhere if you can.

Terrible customer service. Outsourced technicians with poor language skills; I have difficulty understanding them although they have been polite. My gripe is I've called 4 times now; my internet signal keeps dropping. I've had to turn off the cellular on my phone as the dropped wireless is causing my data usage to go up (the data kicks in automatically when the wireless drops off). I've done everything they've asked from rebooting ad infinitum to shutting the entire system down (not just the modem).

I am writing this on my cell phone because once again our Internet is down. We were forced to change our internet and home phone from Time Warner and it has been awful. It took multiple days and phone calls to get our phone to work again (including having us help fix it because they couldn't). It just starts working and now the Internet isn't working. Getting very sick of paying for services that we can't use, anyone know of an alternative?

I called to order Internet service and the first thing I asked (TARYN) who was the sales person was, "Do I gave to have a Phone Line?" She asked me to hold on and when she returned she said, "No, not in your area." We went on to discuss the service and I stopped TARYN when she said I would be receiving (7) Meg of speed. I advised I thought that was slow so she explained, "No because it will be a dedicated line it will have faster speeds than the other companies that make you share with all the people in your neighborhood." I said, "Ok that's good."

So I'll just make this short and to the point. I didn't have a contract with Verizon before they sold out to Frontier. I soon discovered that Frontier is complete garbage after taking over... So I fired Frontier. Which now they are trying to convince me that I will be charged a 140.00 termination fee. Which I will fight to the death. I asked did customer no service if they had put me under a service contract without my knowledge, and if so prove it! All I've gotten has been the complete run arounds and stalling from this poor excuse of a internet provider... I'm curious to know if anyone else has had to deal with this similar to my situation madness and what was the outcome?

The slowest internet since I was growing up in the 90's. The absolute worst customer service ever. No wonder they force you to sign a 2 year contract. I use the internet at my home for my job, and it makes for a long day when it is not working. Save yourself the grief and go with any other company.

We became a Frontier customer after a Verizon Fios transfer. Within in the first month of the transfer we lost service. They were unable to get my service restored after over a week. We had to cancel since I work from home and have to have internet. After cancelling we specifically asked if we would owe anything else and we were told that we would not have any more charges and that we would receive a refund check for the partial month we had already paid. Two months later we are still receiving bills, including an early termination fee that we were told would not be charged. We have called back multiple times and we always get a different answer. We have been told the balance is 0 twice only to receive another bill the following month.

Horrible. Constant billing problems. If you can chose another phone company run.

My internet regularly goes out. I have called for months. They put trouble tickets in and it is never fixed. So I call today and a customer service rep tells me a tech will come out to my house at 2:30. Today at 3:15 I call back in to find out where the tech is only to find out there are no notes in the system from my previous call earlier in the day. This company sucks all around and it is unfortunate that in my area they are the only ones to provide internet service.

I changed services, actually an upgrade in internet with Frontier for a lower price when the change took place in April. I was quoted $64.99 a month for 100/100 Mbps internet services. Next billing cycle I was charged $99.99 a month for these services, plus a $200 early termination fee. I called immediately, and was promised services for $64.99 once again, and a correction of $200 for the termination fee, plus an adjustment for the overcharge of $99.99. Of course this did not happen. I called again, on June 8 2016. The representative saw the corrections were entered, however incorrectly she informed me. After almost 2 hours on the phone, I was told the request to correct the overcharge and termination fees were approved but pending, and as usual I would have to wait until next billing cycle to see the corrections.

This was an absolute nightmare. Apparently the previous tenant had an outstanding bill. I had to provide a copy of my lease... 2 forms identification and a form that had to be notarized. The nightmare came a day before my installation date because that was when I learned I needed this information. I initially called to find out where my box was that was supposed to arrive. I went through hell trying to get all this info and find a notary. Now remember I had no internet so everything was done on my phone. I am also new to the state. After endless conversations on hold for an hour at a time only to find out today that I was not getting internet and it had to be rescheduled for the 20th!!!

Got transferred to them as a part of Verizon sell! Didn't try calling them for past 3 months due to horror stories about their customer service. Had tough time even to setup a new account, giving outrageous error messages and gave up and waited for few days before I could create my account. Today tried calling them at 6:17 PM to discuss my bill and the first guy (Demy) was clueless, blabbering and transferred me to offshore team which was finally disconnected at 6:32! Called again and am told that expected wait time will be 25 minutes and you can leave your number for call back! Seriously? What is this? A Mom and Pop shop? Is there no one checking these crooks? CPUC is supposed to keep these guys straight I thought? Tried chat and was in 45th position and am at position 1 after 30 minutes! Give me a break!

I have had nothing but trouble from installation. I had my phone transferred, and had internet installed. The install was horrible and left a big mess with the wiring, did not check to see if phone was working. I had to talk to someone everyday to get the technician back to fix the problem, replaced with a new box for a better internet connection. I called and had them install a new box for the internet usage that we use a lot of devices. It is spotty but works. Then a few days later my phone goes down constant busy signal. I got online and had them submit a ticket. First time they said techs were in the area and my phone would be fixed by morning. I again contacted them asking for a technician to fix my phone, submitted a ticket but then was told that their system was updating and had to wait 24 hours.

When they first took over, our internet was down 5 days straight. Now it's as slow as dial-up and cuts out all the time, probably will cut out again before I'm done with this. Since they took over I haven't received any updates for Windows 8 and now my email won't sync and what was on it vanished. I'll be surprised if I'm able to send this review, it cut out when I tried to send a review to a different site and didn't let me. If there was a choice where I live it would NOT BE FRONTIER!

Since my internet service was transferred to this terrible (Frontier), company I have had issues with speed, connectivity and billings. Today I have no internet service at all. I don't know how this has happened but their technical personnel tell me that their system does not recognize the box that is usually located in the garage. Up to yesterday it was, but today apparently not. Terrible, terrible company. I don't recommend this company to anyone. As a matter of fact I don't know if there are any reliable companies with good customer service around. If you know of one please state. Wrong people, wrong companies are running things that the whole society are dependent on. I guess I have to select a star rating in order to publish this comment online. I wish there were negative ratings as well.

They suck. We called to get our internet installed into our new home and they made me wait a week then when I called again they said they didn't even have my appointment in the computer so I had to wait another week. I called again to make sure my appointment was secure and they told me again they didn't have it in the system. So now I have to wait another week. They are a very disorganized program.

Suffered greatly when Frontier started mismanaging and botching the once stellar Verizon network, however I was wanting to give them a chance. It has been 3.5 months since the switch to Frontier and I cancelled all my services today. I was a Verizon Fios customer for 12 years with zero issues. Now I have spotty internet with constant buffering. These guys are not ready for prime time. I pay for 100 mbps with my new provider and it is always been speed testing at over 130 mbps - no buffering and my new provider paid my early termination fees. I am seeing a lot of their vans in my neighborhood. Others have had it too, It's the talk of the whole block.

Website will not let you add a service (channel package for example). The TV will not let you do that with the remote control (With my previous provider, Verizon FIOS, everything was much easier and faster). You call support and customer services, you speak to the dumbest people and it takes forever to accomplish anything. I am certainly changing service provider once my contract is due. Don't fall for this. It's not worth it. Even if they give you 50% off. I am sad because they inherited a wonderful internet service from Verizon, all in FIBER, very stable and quick, but the TV is horrible and their website is even worse.

I am writing this review because I was so frustrated with my internet as soon as Frontier took over. My internet begin to go up and down daily. As a teacher I need dependable service as I often am working on school work online. After almost daily calls to Frontier for two months I made an appointment for tech support to come out. I was not surprised when they could not repair their own internet. My service ended at the end of May. I had called to complain quite regularly so I was given a lot of credits. Yet I received a bill a month after my service was discounted. I called in to let them know that I would not be paying the bill because I no longer had the service. They verified that I had a zero balance. Yet a month later I received yet another bill. I was told it was because I added a service but they couldn't tell me what service I added. I was given a credit to take care of the balance that was not mine and they acted as if they were doing me a favor.

I don't know how Frontier even has 1 star. Their customer service sucks. I complained about the internet speed that I have 2.5 MB and I am paying for 5. They gave me a list of issues but no solutions. Here is a solution for you Frontier: sell your company to someone who know what they are doing.

Frontier telco is without a doubt the WORST company I have had the misfortune to deal with in all of my 80 years. They have offshore "helpdesk" people whose idea of the English language is all in their dreams. They never, ever can get a problem fixed (like overbilling) no matter all of their promises. Wish Verizon was back!!!! Today (10 July/16) I called 18009218101 again, talked to a rep whose English was lousy, asked for a supervisor to try to correct an ongoing problem, on hold for 9 mins when they dropped the line. This not the first time this has happened!!! Seriously thinking of dumping Frontier. It is impossible to reach any reasonable human being a Frontier by any means. Phone, email, etc. They know my number in Canada and have NEVER tried to call me back when they have dropped the line. I am so tired of them.

On Frontier's website, there is a place to write to the President's office which I did. I was contacted a few days later. We had taken lots of notes when talking with their reps and I repeated that info in my complaint about trying to just cancel the movie channels to get a better price but instead their rep signed us up for far fewer channels (not just movie channels but other channels as well) and increased our monthly fee from about $188 to $245. Kim **, a rep from the President's office, called me a few days later and agreed to put us back to what we had originally wanted and at the price we expected to pay. Originally the tv channels didn't reset to all of them and Kim was gone for a week's vacation, but she worked diligently on it all day yesterday when she returned and our problem was resolved.

The most useless company in the entire United States, poor service, don’t care the customer issues. Verizon sold my account to Frontier Communication in May 2016. I got a bill from the company in May with wrong amount. I called the customer service for the first time. I was very dissatisfied with them. So, I told them to cancel my account. I got a bill in June 2016 for $176 and noticed they did not close my account. I called again and spoke with a manager and she promised to correct the errors. In July I got a bill for 96, instead of a refund of $40. Called again and finally agreed to send me a refund check. In short, in the last three months I called Frontier about 6 times and spent at least 3 hours on the phone. They keep you on hold for 30-40 minutes. This is a ridiculous company. Please, please, please stay away from this company. They have the worst customer service and they don’t follow the way they say.

The transition in California from Verizon to Frontier communications has been HORRIBLE! I have called numerous times to speak with someone to make changes to my account to no avail. It seems as though it is their practice to put you on eternal hold. And meanwhile my bill continues to rise. It is DEPLORABLE how this company is allowed to treat the consumers of this country. It would be CRIMINAL that the practices of this company has the potential to even adversely affect the credit scores of some hard working citizens. The UNSCRUPULOUS AND EXTORTIONATE business practices of this company must be addressed by the FCC, FTC and any other of our government agencies.

I cancelled my service because I am moving to another state and asked for boxes to ship cable box and wifi router back. After a month and 4 phone calls I got 5 boxes of new cable boxes and routers but no empty boxes. The customer service supervisor I spoke with said I could drive from San Diego to Sacramento and drop them off at a service center. Or I could let the movers pack them up, put them in storage and when I finally find a house, buy the house and move in, I could send them the new address and they would send the boxes to me there. How dumb! I suppose they are going to find a way to ding my credit or try to get me to pay for their equipment I tried to give back for a month.

The most useless company in the entire United States, poor service, VERY unprofessional staff. I hope no one ever sign up with them. I am paying for 5 cable boxes and can only watch TV on 4 but pay for 5 boxes. I give them no stars. They lie to me that there was no installation fees. They charge me three years contract fee which was never discussed. Am disgusted by them. They pry on their customers.

Signed up for new service. On the appointed day, waited 8 hours for the installer to show up. He never did. So I called customer service which should just be called "on hold forever", finally talked to a human who told me there had been a mistake on my order so the tech just never came out. Of course no one thought to call me, so, even though said human admitted it was Frontier's fault, they are making me wait another week to get my install done. Not even hooked up yet and already I can tell their "service" sucks. Wish they did not have a monopoly here. They do not care if their service sucks as there is no one else to go to. So they have a captive customer base. I guess it is my fault for actually thinking I might get smart humans who care about their job... certainly not anyone at Frontier.

300 dollar deposit, and 3 weeks later they installed. After several broken promises to appear on time, I was already irate. It took two guys, over 3 hours to install a router and a set top box. Now I was trying to be real cool with these guys, because they're just workers like me, but it was frustrating watching them fumble over the smallest of tasks. Nevertheless I was polite and understanding with them. Thought I was buying Internet and tv service for 79.00 plus tax. They lied about the channels included in the package, and turns out, I'm paying for free public television. It's the fees associated with paying for the already "free" channels, that really bother me. For two weeks I waited as my "tv" services were "transitioning" even though I didn't have Verizon...

When Verizon was bought out by Frontier Communications the customer services plummeted as well as the services they provide. I had a great triple plan with Verizon and was told that they would keep everything the same with the switch. It all started out with my cable package, the package I had with Verizon had the perfect channel list for both English and Spanish networks. When prompted by Frontier that I would have to leave the package at the end of the contract, I was told that the channel list would remain the same when switching to Frontier's new package. Oh boy did they lied and included a package with about 60 channels (not even close to what I had) and they were all Spanish networks.

Horrible customer service. I called because my internet was down. They gave me the runaround and told me they couldn't get anyone here till 4 days after... I explained that my business can not be without internet that it will shut me down. I'll lose money... They didn't seem to care. I asked them that I wanted to speak to a supervisor... They said they would have them call... I've been calling all day and can't get through?! Do not get their service... I had no choice it was Verizon then switched over... Verizon was awesome!!!

This company has taken over the services once provided by Verizon Fios service and discredited loyal and trusted customers with less than acceptable customer service for their billing dept. The billing dept. continues to bungle its handling payments made directly by my online delivery from my bank. I have spent enough valuable time on countless calls listening to excuses as their reps try to address the incompetence as exhibited by their billing/receiving dept. I have made many attempts and provided proof of payments to their customer investigation dept. without a reply from them.

We have a summer cabin in Northern Wisconsin and phone service with Frontier Communications. The phone service was out for a month. We asked for a credit on the bill. Frontier sent us a credit card to activate and use in order to receive her credit. This should be an outlawed business practice. TOTAL RIP OFF.

I'm a new resident to Hillsborough County. I signed up for Verizon FIOS upon relocating to Tampa in March & since then it has been a nightmare dealing with this. The services were scheduled to be connected on April 18th (3wk window). At the time I didn't know that there was a pending merger to go to Frontier. On April 18 I receive a call at 3:03 pm from tech saying he was 30 min away. By 5:30 pm I still hadn't seen a tech & called Frontier to find out the delay. Upon a 2 hour conversation I was told they couldn't find my work order due to the merger, then it was, "We found your order, but tech canceled the ticket saying no one was home." At the time of the call there were 6 adults & 2 kids present & no one had ever showed up. I explained to the rep that I'm a former tech with Comcast & I know exactly what happened. The tech saw that my order was big (7 tvs, internet, & phone). He canceled the ticket b/c it was the end of the day.

I tried to give Frontier the benefit of the doubt when Verizon bought them out. However, I had nothing but problems with Frontier from the start. First, they never could get my online account set up. The temporary password they sent me in order to set up a new account never worked. After extremely long wait times, a tired and rude sounding customer representative and struggle for them to even find that I had an account with them. Each time I called to get set up, it never worked.

We love Fios! When the change happened we encountered issues with our internet. After a few weeks I tried to call and kept waiting and waiting. Finally got someone after an hour on the phone. Complained about service and was hung up on several times. I was eventually transferred to tech support where, you guessed it, disconnected. I call twice more and eventually canceled service due to needing my internet for my wife's school and my work. Called today to talk about the 1000$ bill and the loss of our 300$ in movies, full monthly charges for substandard service and the cancellation fee. I was told to pound sand.

I have Frontier (formerly Verizon) phone and internet service in west Los Angeles. After a beyond horrible experience with the Philippines service center, I found out about the LetMelindaKnow.ftr e-mail address, and everything got fixed very expeditiously. A "problem manager" called and gave me his contact number in case of future problems. Frontier says they are closing down the Philippines call center soon.

The worst customer service I have ever experienced. One day my internet goes from 50/50 down to about 3/50 and I call for help. I had a difficult time trying to fix the issue as the tech support representative did not know anything about how networks actually work. The technician was essentially just reading the troubleshooting section of the manual to figure out what was going on. I finally got them to agree to send me a new router in hopes that was the issue. They had originally told me it would be sent next-day. That "next day" I came to find out the router was shipped normally and wouldn't be arriving for another week!

Worst experience ever. Got an appointment two weeks after calling. Technician installed equipment. It stopped working ten minutes after he left. Called customer service. Operator could not hear me after holding for 10 minutes. Called back. Operator told me it would take up to 24 hours for service to be in place even though it worked for 20 minutes. Waited 24 hours and called again. Operators walked me through troubleshooting. After 25 minutes internet connected. Ten minutes later it stopped. Called a second time. On phone for another 30 minutes. Went through same script. Same result. Worked for ten minutes then quit working. Called a third time. Explained previous two calls. Operators insisted on running through same script a third time. Same result.

I called to be disconnected from internet in the middle of may before I moved. Then I find out they didn't disconnect me and have billed me for the last 2.5 months. When I call to fix the error, I am treated rudely by CSRs. It takes over 40 minutes to get a non solution. I give up waiting on hold and the CSR took my number in case we got disconnected. NO CALLBACK. I call as if a NEW customer and a CSR answers in 10 SECONDS!!! I try this 3 times. They have no trouble at all in entertaining new customers - just keeping the ones they do have. I call back to solve billing problem - 2.5 hours total and 3 different CSR's later - NO SOLUTION!! All rude!!

I sign up for Frontier internet on June 30th 2016 then they were supposed to come on July 6th to do the installation but one hour before the appointment time they cancel it and with no regard move it to the 9th and no show up either. After very very numerous call to customer service to try to figure it out what was going on they tell me was a mistake on the system and the best they can do is to say SORRY for not calling me to let me know what's going on like if they really it sorry they would do something. But that was all they could offer me or cancel my request for the service.

I am a customer with Frontier and I am very unsatisfied!!! I recently moved & was having my internet transferred to new house. They were supposed to be here today between 8-5 pm and said to be here so they can come inside to do an installation, it has already been 1 week without Internet. I took a day off work to be here and was here all day. At 4pm no one had came yet or called so I called Frontier and the first lady I talked to said they had a technician in the field and they would be here. At 7pm still no one came or called. I called again & after being on the phone for 25 minutes the lady said the notes said they came but my gate was wired shut so they left an she would put it back in to process.

Frontier Internet should be rated in the top 10 WORST companies! First, in Texas, they acquired all prior Verizon FIOS internet accounts and since their acquisition I would equate them with Sprint, Time Warner, or Comcast! When the internet went down, their customer representative was horribly rude to my wife on the phone trying to troubleshoot an issue which we knew would have no chance of being corrected from their "protocol". Then, to make it worse, like other subscribers, I was assessed a "termination fee" when I never ended my service and upon trying to correct the issue wasting numerous phone calls at least one hour in length each time only to be reassured that it would be corrected only to be back to square one!

Just chatted with Archie. Set up auto-pay. However, after reviewing my account, there were two (2) $25 return check charges on last month's bill as well as this month. Also, I told Archie that I needed my auto payments to be deducted on the 7th of the month. Consultant, Keith, was nonchalant about the $25 fees and offered 'as a courtesy' to remove one of the $25 fees. I informed him that it was NOT a courtesy, but the right thing to do. He was very arrogant and tried to act as if it was my fault. It took me 3 hours and 4 'so-called' consultants to get ABSOLUTELY nowhere. As I informed 'Keith', I will take my complaints along with the other dissatisfied Frontier customers to the FTC. Hopefully, something can be done about this BOGUS company! Service sucks!

I had Verizon and my bill was $153.00. Frontier took over my account and I called their customer service to lock into a long term contract so that my bill would be close to the same. This has been an absolute nightmare! I called on 06/17/16 - 4 days before my billing period so my bill would not be unreasonable. I was told that I would have a bill that was close to my Verizon bill and that it was all taken care of. When I received my bill it is $309.62. I have now called 4 additional times and get a different answer every time. On 06/29 I spoke to Alberto. I could not understand him because he did not speak good English. He then instructed me to just send $160.00 then he disconnected me (NO CALL BACK). Then I spoke to a woman named Paula, who told me that my bill was $159.96 plus taxes but she would call me back after she spoke to the promotions department to get an additional credit (NO CALL BACK).

I have been a very unhappy Frontier customer for a couple of years since it bought the company that previously provided me with internet service. I cannot change providers since no other service is available in my area. Frontier has not responded quickly to repair problems. I have waited as long as a week to have repairs done. Like so many other review writers, I have been told that repair people are on their way and then no one appears. I am paying for a faster service but what I receive is still very slow and reliable only in that if there is a rain or thunderstorm I can be pretty certain that the service will be disrupted. I really wish that I had more choice as a consumer.

3 weeks for installation, lied about promotions. First of all, no-show for the installation, twice. Did install everything on the third attempt, but it took me like a day on the phone to get it figured. Second, they lied about everything they possibly could: $100 gift card - 'forgot to add to your account', $5 discount for autopay - 'it will be applied to your second bill'. 'Oops, it's expired.'

When calling Frontier to set up new customer service and bundle installation I was sold, by what I believed to be a professional sales rep, just the package I was looking for at a reasonable price. I spent a half hour setting up the install for a week in advance. I scheduled half a day off work to be home for the scheduled install. Once the technician had not arrived within the 2-hour window for installation, I gave another hour before calling Customer Service. After spending an additional half hour speaking to a non-English speaking rep I was given a phone number to reach my install tech. It turns out he gave me a wrong number.

Trying to have Frontier internet installed was a terrible experience. I spent an hour on the phone creating my account and scheduling an appointment for installation. The appointment was supposed to be two days after I moved into my new apartment. No one ever showed up or called on the day of installation. I then spent another hour on the phone with customer service trying to figure out what happened, and they couldn't even pull up my account in the system. I hung up in frustration and called back later to try and reschedule.

Please, please, please stay away from this company. They have the worst customer service I have ever experienced. I called 7 times in a 2 months span since they acquired Verizon Fios. The representatives are inept and unable to help you, each time you get transferred to a different department and I get placed on hold for at least 50 minutes. I have never taken the time to write a review (positive or negative), but I'm so frustrated with this situation, I felt the responsibility to warn other consumers to stay away from this company.

I received a quote from Frontier of $75 for TV, internet and phone service and a membership to Amazon Prime - a deal that is too good to be true and that's exactly what it was!!! My first bill was about $250. I called and my bill was reduced to $148. The frontier employee explained to me that the first bill is usually higher. I just received my next bill and it's for $155. Why? This is the second bill!!! This past weekend I noticed the same offer on the newspaper - $75 for TV, internet and phone service and a membership to Amazon Prime. I wonder who will be their next victims!! Service is not that great. TV freezes and the picture is distorted. I called technical support and they seem to be worse than the billing department. I was transferred several times because I was sent to the wrong departments. Terrible tech support!

This party is not receiving private numbers!!! - How would you like this message when you called a business??? This has been going on with my phone line since Dec of 2014. I called Frontier on numerous occasions but the junk calls keep coming and my business customers CAN'T get through! Going to my lawyer tomorrow. This has cost me SEVERAL thousand dollars, if not more! I'm sorry and apologies don't cut it. Frontier should go out of business!

THIS IS A VERY BAD COMPANY. I had a VERIZON Fios and ever since this company took over it has been a nightmare. When my original contract with VERIZON about to expires I call this so called company to renew my service to keep my monthly service price, so it was all set and done. Then I received all bunch of all new equipment that I didn't need so I called the CS and they told me it was an error on their end and fyi it took me more that 30 minutes just to get a live agent on the phone (really bad CS). Now I have to take those equipment the shipping company (hassle). Then I kept receiving these return boxes from them so I made another more than 30 minutes call just to tell this people to stop sending me return boxes.

I had a 10:50 pm flight from LGA to DEN that was cancelled on 7/1. The customer service agent, his supervisor, and the supervisor's manager were absolutely horrible. The flight got cancelled, evidently due to the airport. No further explanation. What was worse was that they offered very few options. Since it was 4th of July weekend, they said there were no other flights out until Monday at 10:50 pm. Other options? Fly out of Philadelphia or Washington Dulles the next morning. And the immediate statement after that was that Frontier would not reimburse me for the car rental or any gas to get to the airport.

Bloody hell! I haven't ** in about 2 and a half weeks because my damn talking box won't connect to the wifi. All I want to know is what in the bloody hell the geezers that work at Frontier did to my damn wifi.

In August 2015, I switched from Comcast to Frontier Internet on the promise of a 3-year price lock of $34.99/mo for 30mps/30mps service in Newberg, Oregon. Two months ago, my bill was increased to $39.99. I complained about the extra charge and was informed that an audit of their system revealed I was not enrolled in auto pay and that the increase reflected that. When I signed up for service, I was never informed that the price lock had anything to do with auto pay. Two different Frontier reps have assured me that my account would reflect the $34.99/mo. Now, two billing cycles later, I keep getting charged $39.99. Frontier is engaging in deceptive business practices and once I finish my contract in September, I plan on leaving.

I had Verizon for the last 10 years with nothing but great service and apparently Frontier took over their services few months ago. Since then, I have had nothing but poor service and troubles with my bill. Frontier is unprofessional, have very poor customer services and are thief. They are stealing from their customers by charging them hidden fees. My usual payment is $143 dollar and I got a bill for $340 for upgrading my service. I have an installation fee of $80 when no one even came to my house to install anything. They prorated 75% of the cost of the new service for 4 days of usage. Now, I of course cancelled my service with them, but they say I am in a contract with Verizon and that I will get charge for a early termination fee. I never sign a contract with Frontier, and if they are providing me with a terrible service, I should be able to terminate my service without being charge $400. THIEF.

Up until July 1, 2016, I experienced relatively minor fluctuations in the use of my internet broadband service. On July 2, 2016, my internet download speed decreased abruptly to .24 Mbps. On July 3, 2016, I called Frontier and, after being shifted several times to different "technical support" staff, I finally got a tech that seemed competent. She advised me that the system was very slow by using some remote monitoring software. She advised me, by looking up my account information, that I was paying for a plan in which I should have a download speed of 30 Mbps. She then assigned a technician to come to my home to investigate the issue.

Recently received billing statement showing Digital Voice service which we never received, plus internet installation service which we had internet service already long before with Verizon, and took out our previous promotion which per previous phone communication with custom service that billing will not change. Called into their customer service, the guy's name Will (with southern accent) picked up. Told him that needed to revert back to original statement. After couple minutes, he said that he needs his supervisor to do this request. After holding on the line for 2 hrs, the supervisor still has not picked up. (Is this how Frontier does it? Avoid customer calls while charging them for services that are not performed?)

We are now on day 2 of no phone service. I live in a rural area of Idaho that doesn't have cell towers so the only phone service we have are landline. Our provider is none other than Frontier Communications. There has been at least 3 people including myself that notified the company yesterday of the problem. There has not been one employee show up. I realize that it is the 4th of July Holiday but you would think there would be at least a couple of people on call to respond to this. The closest phone is 20 miles away so if there was an emergency we would have to go town to report it. What a disgrace.

The first they were switching over. I received two separate bills and it was suppose to be the bundle. No internet for most of the month like only ten days. I call, was told to call back in 24 hours. Call again and they said "OK we will fix your bill." Still two separate bills. I call again the girl said "OK I'll cancel one" and I said "I'm not paying 113 when it's suppose to be 79." She connects me to collections. It dawn on me it was Sunday they weren't open. She was rude.

Worst communication and follow through. I took off of work for them to service my place with Internet. I had a window from 8-12 that the service person would be there. I was told in the beginning I had to be there and that they would call when they were 15 minutes away. I called the service at 11:45 to see if dispatch could give me an idea when they would be there. The person I spoke to the first time said they have no way to contact dispatch or the tech to see what their eta was. 2 hours later I called to see if the person was still coming. The girl I spoke to the second time said she had to check with dispatch to find out what the issue was. The girl came back on the phone after placing me on hold, she said they were backed up and the guy will be there before. The girl did say they would call me 30 minutes before the person arrived and that "if you need to run errand or do stuff go ahead."

I called to inquire about service options due to the need to reduce my monthly bill due to budget constraints, or cancel if necessary. This first call was delightful, I talked to a very friendly rep, eager to help me out, but apparently not trained and knowledgeable. The call was early on or around May 7th. The rep offered me an Internet upgrade from 75/75 to 100/100 for $40 per month - a savings of $20. I canceled my residential phone, additional savings, the cost of the DRV was reduced from $39.99 to $27.99. I was getting Showtime for $17.99 per month and upgraded to all premium channels for a total of $32.99 per month. An overall reduction of about $60 in monthly services, plus the promise of a better internet experience. A technician was dispatched to my home to upgrade the internet service. When I received my next bill, I noticed not one of these changes were reflected so I make another call.

Since Frontier took over Verizon their service is rather terrible. I have lost channels and unable to use certain widgets. All the links were supposed to have been worked out within the first week of them taking over. It's been a few months now and still the matter has not been resolved. My most recent complaint is a billing matter. I paid my bill as scheduled on 6/29/16. I received my confirmation number. I thought all was well until I checked my bank account on 7/2/16 and noticed they charged me twice. Over $300.00 removed from my account.

Let's start. I placed order for new services. I wanted to buy more products from Frontier. The service was not provided on time as promised. Called customer service two days later, bounced from 3 separate CS representatives. Each time I was asked same customer identification information (don't they have a proper CRM system?), poor telephone call quality - even asked the CS rep to call me back twice in an attempt to get better quality... Did they buy the cheapest IP Telephony system?

I have been a Verizon FiOS customer for multiple years. I never had one issue until Verizon became Frontier. I paid my bill in May 2016 automatically like I have done for years. I then noticed my phone was not working and when I was chatting with a Verizon rep, she stated that my service had been disconnected for non payment, so I asked why I still had cable and internet and she couldn't give me an answer. I then looked at next month's bill which had been raised $25, and I still had no phone. In addition somehow I was no longer enrolled in autopay. I had a 2 year contract where the rate was not supposed to increase yet it has in the past 2 months. I have tried several times to get Frontier on the phone all to no avail. I would not recommend Frontier to my worst enemy, I am cancelling the contract between us and switching providers.

This has been the worst company service I have ever seen and very disappointed. I originally called Frontier at the end of May 2016. Over a month later, Frontier still has not completed my order. I had 2 scheduled installation dates, but no one ever showed up. In each instance, I was given a window of 8am - 12pm. When I called to check on status, the rep said my window was extended to 5pm. Everytime you talk to a rep, no one knows what is going on. They transfer you to multiple departments and each time the wait is at least 30 minutes. Horrible. DON'T RECOMMEND!

I first signed up for Wifi in March. After weekly no shows (that I took off work for!) and daily phone calls (that lasted hours!) I finally got my wifi on in June! Now we had a little thunderstorm and it stopped working. Missed another day of work for them not to show up and they have already changed the dates three times!!! I do not recommend Frontier to anyone! They don't show, you can't understand most of the customer service staff, and they won't even pick up the phone to let you know they can't come! It's just unbelievable how unprofessional they are!!

Ordered Frontier on June 22. Installation date given as July 6. Asked for email or someway on website to go over order in more details. Multiple calls without clarity on this issue or an email. So, I contact them today to say I am cancelling installation. Give order number, my name, address. Now, they can't find my order when I say I am going to cancel the installation. Then I said I am going to blog my experience. Shockingly they find my order. However, the promotion quoted to me on June 22nd was not available and the price will be more (about $35). Based upon the inaccurate price quote, long wait times when I called, and then an allegation that they could not find the order when I called - a bad experience for me. P.S. I am still waiting on the cancellation email as I write this.

I called Frontier requesting a new home number on June 22, 2016. I was on the phone with the rep for 40 minutes, and the end result to that lovely experience ended up with two telephone numbers. She assured me that in 48 hrs. one of my two numbers would be active, to try them both, one of them is sure to work. That left me with a bad experience, considering Frontier is suppose to be this bad ass company. Well 48 hrs. came and went.

I have two accounts with them. I called and changed both to my new credit card, but just got hit with a $500 bill for one they failed to update. I am on e-bills, so apparently they didn't think it was important to tell me the associate. In fact, never updated my second account. Not to mention, after 15 minutes on the phone and we were disconnected, they never called back. Moving to another cable company.

Cable box went out. 3-5 days to get a new one. The new one was not reprogrammed and not entered into the computer. 3-5 days to get second new box. This box was partially programmed and the serial number was apparently entered incorrectly in the computer. 3-5 days and a technician arrives and has it working in 10 minutes when he found the error on the serial number. 5 days later... new cable box goes bad. They wanted to reset my COMPUTER!!! Apologies, apologies, apologies. It will be 5 days before a technician can get here. (it IS a holiday you know... sigh).

My service drops in and out. I only have 1.2 Mb/s speeds at best, but it will drop as low as 90 Kb/s and at times no connection at all. I have had response times as high as 3 seconds with no responses when pinging Google! I am greatly dissatisfied with Frontier and the services they offer. I have called more times than I can count with no resolution. I have no other means of getting any other internet connection.

Well, where do I begin. Ever since Frontier Communications acquired Verizon Fios, I have had nothing but technical related issues. First, the caller ID, widgets and other features have not worked for months. I tried troubleshooting the problem myself by resetting the cable boxes but to no avail. I contacted them on numerous occasions to find out when these features would be reinstated; however, no one had a clear answer. I'm now at my wits end. I contacted Frontier on June 8, 2016 when I discovered that my phone and internet service were not working. The first call I was told to go and disconnect all set top boxes and reconnect everything (I'm employed as a Service Tech for Frontier, lol); needless to say, I did as I was instructed and was told to wait for 15 minutes for the troubleshooting process to finish. After waiting two hours, my services had not been restored.

On May 1, 2016 I was told by Frontier Chat support assistant “Elexis” that I would be able to have my Verizon Fios service in California (which was $72.99 for 150/150 - although I never tested higher than 100/100, even when directly wired to the upgraded router!) Continued with Frontier for $64.99/mo for 100/100 mbps service. She also said this rate would be guaranteed for two years. This new rate was confirmed five days later on May 5th by Frontier Chat assistant “Dustin.” It is now July and I still have never received a bill lower than $107.99 after five chats and one phone call to Customer-NO-Service.

I called a 3rd party company to set up an installation appointment for Frontier internet service on June 23, 2016. Today June 30, 2016 I called Frontier directly to add TV to my installation which is scheduled for July 6, 2016. I spoke with 3 different representatives, and each kept me on hold for a minimum of 10-15 minutes each. I was transferred 3 times. By the time I got to the 3rd representative I was frustrated but calm because I had already been on the phone for 45 minutes and no one had assisted me yet.

I was switched from Verizon Fios without warning back in April 2016. I did not have access to On Demand for 2 months, but still had to pay for it. Every time I call CS or a tech they sound like they don't even want to be there in the 1st place. I don't blame them, but at the end of the day they are getting paid to do a job so they should sound professional. Last week I placed an order to have a separate internet line installed for my job because I work from home. I was told the tech would be here between 8 am and 12 pm. I live chatted at 1 pm to see their ETA because I could not bear to call in again. I was told the window was 8 am-6 pm for any service orders as if I made up the 8 am-12 pm time frame. I received a call about 1:20 pm and a message that I needed to call about my service call. The service dept. said they did not see a pending service call so transferred me to CS.

Unbelievable on their customer service experience. They promise to show and not only do they not but have no recorded of whom placed the order. Wasted the whole morning waiting for them to show up. Thanks a lot Verizon for selling them to us.

I finally switch service from Frontier to TWC because of the internet outages that was hurting my business and my son being able to attend his online classes. Frontier is stating they have no documentation showing that I ever called them. I have sent them screen shots from my phone log, screenshots from my Facebook post showing the message internet not working again even when they say it is working. I have plenty of proof that my internet service was not working. Verizon was my cable service for over 12 years with no problem. I really wanted to ride this transition out and I did until they started hurting my business. I have to move on.

How is a company like Verizon allowed to throw their customers away like this to a ZERO of a communications company. The quality of the service/speed is significantly different and there is nothing you can do about it. How can they charge you to leave a contract when they are not providing the service you originally bought and have experienced for significant time. Calls to customer service are of no value. Then they want to charge you to have a tech come out to figure out why your internet isn't fast enough anymore. Frontier has no right being in this business.

First problem was speed. The transition reduced my speed from 100 mb to 12-20 mb but same cost. After MANY phone calls and bounced around this was fixed. Then the billing was messed up with bills from 47.00 to 279.00 over three months! Still no resolution and constantly put on hold with no response back. Very dissatisfied and will never recommend such a company.

This is the worst internet provider ever. In our little town this is the only provider we can get and it's a joke! I waited 3 months to get a tech to even come put service in. They would make appt and never show up. I was being charged for service I never even had. Then I got my first bill, LET me just say I was pissed 203.00. How is that even possible? Anyway that never was resolved. I cancelled service today!! So from April 7th as they say my service started until today June 29, 2016... my bill total is almost $400 and it's suppose to be 29.99 a month. Am I not adding right? Plus I get charged for house phone service I don't have, shipping I never had - nothing shipped to me!!... and I even had to go to court because of my son not being able to have internet service (he is homeschooled) so I had a fine to pay and I haven't had internet service for the past 3 weeks. This company is a joke.

I am a senior citizen and feel that I have been used and abused by Frontier Communications. I moved to my new address on 4/1/2016. In the end of March, I contacted Verizon so that I could get phone, TV and internet service at my new address. I was scheduled to be installed on April 13th. Naturally when this day came Verizon didn't. I was directed to contact Frontier when I tried calling Verizon. When I called Frontier and gave them my installation number, I was told they couldn't find it so I had to start from the beginning. It took until the end of May for me to get service from Frontier and then on June 1st I got an enormous bill - even though I didn't have complete service until the end of May! I have recently contacted Time Warner to switch to them. They have to be better!!!

It took me 2 1/2 hours to reach a person in the correct department to see why our bill was so high. When you call the business # you are routed to residential. On hold 20 min to get a person, transferred back to residential instead of business. This happened SIX times. When you get the correct department, they disconnect you and don't call you back. Then our phones MYSTERIOUSLY stopped working for the day. Unbelievable.

A one star rating is generous. I have been with Frontier for many, many years and I have never seen anything remotely close to this hellish nightmare. Their consolidation with Verizon has offered the consumer nothing but ridiculously long wait times on the phone, erroneous bills, disconnected or interrupted internet service and representatives that have no idea what they're doing. Over the past month, I have spent DAYS on the phone with countless reps trying to fix the mistakes that have occurred by this inept company.

The people that do speak English in their customer service call centers are sexist - a young man named Josh asked me if I had a "husband, boyfriend or anyone who could do work around the house" who could help me take a phone jack off the wall and it has taken me 3 attempts to cancel my service because I could not understand the woman on the phone the first time and the two reps I chatted with online had limited English language proficiency. Also, their internet sucks.

Worst company ever. Unfortunately, we live in a protected area for Frontier which means that there are no competitors allowed. How the government can allow this is beyond me. Along with this type of protection, it virtually ensures that there is no concern about the quality of product or the type of customer service they provide. We have had nothing but problems with both the phone service and especially the internet service. The last example of their poor service is when I phoned them on Friday, June 24, 2016 to advise that my internet service was out once again. We went through all of their troubleshooting (which I had already done prior to calling them) and then they said that a technician would have to come out and repair it.

I was with Verizon and had cancelled my services on the 2nd of April. I called Frontier and told them so and they gave me confirmation number for the cancellation. Still they show that I cancel the account on the 21st of April which is wrong. This is for their benefit because when I request the refund of the $58.37 that they owed me they say that I have to wait 90 days after the cancellation date (for them the 21st), and then wait another 15 or 20 business days. This could be equal to 120 days or maybe more. When I asked why this delay, it's their policy they say. They keep your money and they refund it when they want. Is somebody monitoring a company like this?

I had Verizon internet and cable and was paying $104 per month. I decided to add a phone line in December 2015 and was told that my bill would be $116 per month including taxes & fees. My bill arrives for the next month and it's $160. I called and, after much effort, reluctantly agreed for my permanent bill to be around $130 including taxes and fees. I paid that amount for three months and then FRONTIER took over. They told me that I owed them $170 and I strongly disagreed. Amber, a billing supervisor with FRONTIER in Washington, told me that if we took the phone off it would be $106 including taxes and fees. I get a bill for $134 and I called to complain. They tell me that they're sorry but that is just what the bill is going to be - even said that she may have misquoted me but that they felt like the bill was a fair price.

I am fed up with Frontier's service since being thrown to the wind by Verizon! If you are too please email me at **. I was having problems with landline and TV. Computer worked but very slow. Then they set up service 4 days from the day I called. Did not show up then they wanted to set another appt on Sunday which was five days from then. I was paying for service I was not getting!

I have been without TV and Internet since the 21st of June 2016. It is now June 28th - 8 days ongoing. The weather outside is 90 degrees and not a cloud in the sky, no storm or hurricane. Tech support has no clue what is wrong - calling after hours and you get their Philippine Tech support which is utterly useless. They are there to mainly try and soothe your frazzled nerves. Useless. It's not like I do not pay my bills, they are always paid on time every time. Thank You Verizon for giving everyone the shaft.

Reading all the previous reviews made me feel better because I know I am not alone in this nightmare. This company needs to be shut down. They are inept and don't know what the h... they are doing. I have called for 3 months numerous times, on hold forever, and nothing they promised has been done. I am at my wit's end. Looking for another provider. These people are horrible and I am so frustrated that I could spit. Listen to me and countless others: DON'T GO WITH THIS company. You will regret it.

We discontinued service Verizon/Frontier on 29 Feb 16, I have credit of $92.97. I have called/chatted to get the refund and each time Frontier customer representative(s) ensure refund will arrive in 2 weeks and as of 27 Jun 16, I have not yet received. I probably spoke with 10+ (including 3 supervisors) regarding my refund but no results. I thought Verizon was bad. Frontier is even worse! It takes over an hour each time to get request and each time they add 2 more weeks. If we do not pay the bill they would charge late fee, interest charge and by now after 4 months collection agency would have involved. I do not understand how business can take advantage of weak citizen like this and get away with it. Very dissatisfied with Frontier and if you are looking for service please do not go with Frontier - very untrustworthy company and do not care.

My services were transferred from Fios to Frontier. A few months later I moved to a different county so I cancelled my internet. It took three phone calls to cancel, the third person I spoke with told me I would be getting a credit on my final bill which would be refunded to me. My final bill arrived and I was charged a $165 early termination fee. I never had a contract with Fios and never agreed to a contract with Frontier. Frontier would not waive the fee and I am forced to pay even though Frontier is not available in my area and transferring service wasn't even an option. Terrible company and the worst customer service I have ever experienced!

If I will write my full story it will take my hours. The bottomline is I struggle for weeks to got solved my problems with internet disconnection and it's still not solved. The main problem is when I call in every representative tell me a different story. It's unbelievable that in 2016 can a company make so much pain and frustration for customers.

I hate Frontier! All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with Tech rep and they have no idea what happened. They never even said they were sorry for the fact that ALL RECORDINGS have been lost permanently. We spend too much money a month for this terrible service. Unfortunately, no other carriers are available. This company is the WORST!!!

Cable channels freeze and HD are pixelated. Internet down most of the time, which cost me more $ to use data plan rather than wifi/cable I pay $200 a month for. Speaking with customer service, they are kind and make all kinds of promises to fix by this or that date or be at your house on this or that date, but never show and never resolve the problem. Will not allow me to speak with supervisor. Yet it will cost me a pro-rated amount to cancel a year of my remaining contract with VERIZON NOT FRONTIER. Frontier isn't providing services under the terms of their contract that I can't cancel without penalty. Aren't they the ones on breach of contract? When is the class action lawsuit on them going to begin?! I want in?!!

Had no problems with Verizon Fios, but ever since Frontier took over it's been hell. I wish there were negative stars to rank them! I haven't been getting services I'm paying for for over 2 months. I have called and called, time after time you get put on hold, then if they do answer you get rerouted 3 times and finally hung up on! I gave up and tried to cancel services, again all the phone games, finally got my services discontinued and a cancellation # which was never processed, but yet my services were cut off and they are still billing me! I have asked to talk to supervisors to no avail. I just keep getting the run around.

I wanted to say I started off with Verizon but since they sold out to Frontier, service hasn't been the same. We originally paid for 50/50 Mbps. Service is not always up to par with was we paid for especially in the evenings. Additionally, customer service is hard to reach because they put you on hold for a long time. Don't be fooled when you can and talk to someone because they will transfer you to someone else and let you hang there forever. If I could give them a zero I would. Bright House is the other provider in the area and I would say go with them instead.

Verizon FIOS Rocked. Yes, it was expensive, but for what you got, with the quality picture, online viewing from any device, on demand, DVR features etc. it was the best experience we could have. However, when Frontier took over, my internet would drop frequently causing constant issues with my job, forcing me to drive into the office. But when I called them to complain they stated I would have to make an appt for the tech to check the issue out. I would take a day off work and wait for no tech to show up. After a few weeks of this, I finally got a tech to show and I was told they would have to replace my equipment which they did - which made no difference.

I live in Long Beach, California and was switched over to Frontier after Verizon left the area a few months ago. I just spent an hour on the phone with a "customer service specialist" at Frontier Communications and it was a COMPLETE joke. He kept putting me on hold over and over again while he "went to check this or that out." He kept acting like he was doing me a favor trying to get me this or that... all the while threatening me with an "early termination fee," even though my two-year contract expires in 1 month... how much could it be??? I asked him how much the early termination fee was, and he said "oh, I can't see that unless I actually do it." WHAT??? Really??? So, if I say to terminate it, he could come back with hundreds of dollar potentially? What a ridiculous joke this company is. I'm out. I'm looking for a different provider. So horrible that something like this could go on!

Come on, I need to spend what 45 min to ask for phone services. Come on, this sucks. 1 they run my internet text, 2 then go to customer service, 2nd tech, and they do the same **, ask for all kinds of info, I have already given them twice, and test my modem 2x, just to have them confirm I need assistance with my services here. Come on, money wasted testing you all out on finding and wasting your time for a service call, trying to save them self money. US Government needs to jump IN ASAP. This is BS. What are they thinking, trying to ignore US, and take the money and RUN. Let's get some layers and sue them busters for this BS. Come we live in the US. Where are the US people to TAKE TOO?

I have never been so upset with a TV supplier. I was perfectly happy with Verizon Fios before the transfer to Frontier. I have spent at least 10 hours on the phone with Frontier fixing multiple issues that were not my fault. At one point I called to fix OnDemand services and they ended up turning my internet off. To make matters worse, they couldn't figure out how to fix it over the phone. They were reluctant to send someone out to fix it as well. They have no records of this happening (what's new?) so therefore they will not refund me for the loss of service.

I should have left the second it was changed from Verizon Fios to Frontier Communications. I saw the change in service although it was said to remain the same. For example, the internet wasn't working well anymore, too many times it would disconnect or weak signal. I also lost some cable channels. The bigger problem is now my bill. I make sure to pay my bill on time and I do. My regular bill comes in at about $169. Last week, I checked my balance and it showed to be at 0.00. I wanted to make sure it was correct so I called and it was confirmed to me that my balance was 0.00. I checked it earlier this week (Monday) and now it's at 338.00. I do not understand how this could have happened.

Originally I had called in for a downgrade on My Video package! I advised the customer rep that I was paying approx. 200.$ /month for the old Verizon Triple Play with video, data, and voice. He suggested that I get a higher data package and that they would need me to call in and they would waive the installation charge. He advised me that they would have to change the service from coax to cat 5 wire for this speed package! I am a retired Verizon Fios Technician and I ran the Cat 5 wire from the Fiber Optic box to my router and a technician showed up unannounced and I explained to him that I had the wire in place! He then had a control center provision the service for a faster data package! Everything was fine, although the video was still with the same package. Nothing had changed on how it was suppose to be.

My internet connection was restored and both technicians that came to my home were apologetic and provided me with the customer service experience I expected but didn't get from the Call Center Reps. I have decided to give Frontier another chance based on my experience with the Technicians. I hope I won't regret it!

I am the manager of 18+ rental apartments. Tenants reported that they cannot get Internet & TV services. We called on a Thursday or Friday and had to wait until Tuesday the following week for the repair which for paying guests is absolutely unacceptable. These guests paid $390.00/night and not having TV or Internet access is unacceptable - only because FRONTIER does not have enough repair technicians who could come out and do repair work. Next, when the repair person came out he told us what the problem was: "The neighbor got new service and the person who installed the new service, disconnected OUR wire to give the neighbor service!"

I contracted with Verizon for 100/100 MBPS speed back in January 2016. Everything was great. On Feb 28th, I called Verizon to notify that I would be moving to a new residence (in the same city, and same ZIP code even) and that I would like to transfer my service to the new location. Verizon disconnected the old service 02/29/16 and set up new place on 03/03/16. The first problem I came across was I noticed that I was being billed for a new speed of 150/150 MBPS which I never requested or authorized. I called Verizon to get it straightened out. They were going to "open a hard ticket for me", "listen to the phone call" and get it taken care of. The next bill I got was from Frontier. No one told me my account had been sold (or hijacked, as I call it). Now Verizon would not answer any questions... Said I had to contact Frontier. This has been a battle ever since.

I have never experienced poor service like this, completely incompetent and I will go as far as possible to expose their fraud. Frontier could not figure out how to install cable and I cancelled my order. Yet, they charged me over $100 and when I told them this over 5 times, they can't find my account, can't find the charge... I was told to fax proof of charge. I did so. The fax number they gave me three times was invalid. No one could figure it out and the so-called managers are worse than the customer service reps in India. My order number would come up and they'd have the entire order incorrect. Now my order number doesn't show up and they now say I don't exist in their database. I hope to bring this pathetic company down. You don't ** with people like this and not expect blowback. Frontier sucks and I'm on a rampage with these **.

I had to change from Verizon to Frontier. I had phone and internet only. My internet started to drop daily. I called to have a tech come out - first was told by customer service that I did not need to be there. Well, I did. Since I was not there my husband OKed them to lower my speed for internet. He was told that would stop me from being dropped. The only thing was that it was so slow and I could only have one device online at a time. I never had a problem with Verizon. I called and had them change it back to the speed I had. When they did this I lost my connection. It was out for a day so I called again - was hung up on twice and spoke to 5 different people.

Ever since Frontier merged with Verizon it has been a nightmare!! The customer service reps don't have a clue how to handle calls and leave you on hold for over 20 minutes. Once they get back to you they transfer you to someone else. At the end they don't solve your issues. I called to make a payment and they took it and never told me I was in auto pay so on the day of the due bill I get billed twice and all they said was "There is nothing we can do." You have a credit and don't need to worry about it. What is that? This is ridiculous. I want to cancel my service and they said I might have a cancellation fee when I never signed up with them in the first place. Someone has to put a stop to this terrible company!

I was a Verizon customer for 10 yrs or more. Then they changed all of Texas over to Frontier which was bad from the start! While I was with Verizon they offered me a promo for Epix for 1yr at $15.99 on 2/2015. I called Frontier today 6/22/16, spoke with Rachel, stated to her I want to cancel Epix and add HBO to my plan. She asked me if I have an account with them. I stated to her that I input my billing phone number like the recording stated. So, I had to give her my number again and verify all on the account. I said to Rachel that I wanted to drop Epix and add HBO. She said she'll have to put me on hold for her to review my account.

I have tried for 3 months to get a charge taken off my bill. Each person I have talked to says they are taking care of it. They never do. They tell me they will call me back. They never do. It is impossible to reach the same person twice. The people say they are only allowed to give their first name and refuse to give a employee id number. I finally got a good guy who did and he could not understand why the previous people didn't. If you have an opportunity please switch to another phone service.

Frontier Communications took over Verizon in April 2016. Since this change I have had nothing but conflicting and misinformation from customer service representatives. They have quoted me prices for services and when I call back the next agent tells me different prices and they omit telling you changes occur with new 2 year contract. I feel I am being lied to and being charged for services I have not agreed to. Also, all channels on VOD have not been working and I am still being charged full fees.

I never had any problems with my TV/Internet until Frontier Communications took over Verizon. They are absolutely the worst company I have ever dealt with. They've continually lied to me. You spend hours holding on the phone waiting for someone to blame YOU for their problems. I wanted my cable TV removed since we don't use it. They tried to make me pay an early termination fee, even though I wasn't under contract. Then I got that fee waived by filing a complaint with the state AG. I want to cancel their service and they want to charge almost 200.00 for termination. I hate this company.

I am part of the growing number of extremely dissatisfied customers of Frontier Communications. I was forced to accept them as my Cable Carrier when Verizon abandoned their customers. I have had one problem after another. Only about a third of the movies and TV shows I purchased are showing on my On Demand. I had nothing showing in my "Bookmarks" in "On Demand." I just got through trying to register to access my account with no success. Site "timed out" twice and I gave up. The first (and last) time I called to find out the technical problem I had, I was on the phone 2 hours and 45 minutes.

A few months back we had signed up with Frontier's DSL high-speed internet. They gave us a gateway to use (router/modem combo) and it worked fine for a while, but then it started needing reset constantly everyday just for it to work. I decided to turn the wireless off and use a separate router. That seemed to make the internet work a little bit better, but it's still trash. The download/upload speeds are ** ridiculous! I'm talking 200ish down and 500ish up kbps. We don't run very many devices on the internet. Imagine one person trying to watch YouTube. It just doesn't work!

I did not ask to switch to Frontier and yet I am still under contract with penalty of early termination fees if I cancel. I am currently without phone, Internet and full functionality of my tv service. I spent a 90 minutes on the phone for them to tell me my service down for at least 2 more days. They told me that there is a high demand for service in my area and they are even flying in people from out of state. If a company does not have the technicians to support an area why did they take it from Verizon. Completely ridiculous.

I have Verizon for 6 years and when Frontier took over it was a fiasco from the beginning. Our service was immediately compromised and I couldn't even pay my bill online so the rep told me to wait for the paper bill. By the time it arrived I had to pay for two months service and later when talking with customer service was chided for "being late" on that bill that they would not let me pay. We cancelled the service and have been overcharged and they refuse to send a refund for our overpayment. You simply cannot reason with stupid. Anyone considering this provider BEWARE!!!

Frontier has the worst customer service I have ever come into contact with. Not only did their internet not work in my area, but they have charged me $100 termination fee when I had no contract. I called them to remove the fee and they said that only "higher ups" can remove a fee that large and that they can't do anything about it. So I'm stuck with a $100 bill for no reason. I will never use Frontier again.

We are part of the Verizon sell to Frontier in SoCal and we are NOT happy campers. Everything was ok up until two weeks ago - we had a few shows drop off the DVR and the Internet had randomly dropped for a moment but nothing serious that we had to call about. Then two weeks ago our phone quit working. After multiple calls and multiple unique explanations we still do not have service. The latest attempt this morning to call and get the phones fixed resulted in the rude CS lady telling us that if they can't fix it remotely we would have to have a tech come out at the earliest appointment, that being in two days on Thursday. When the CS was told that no one would be home before 3:30, she said she would schedule the latest available slot and someone would be here prior to 3:30. Prior? Ok, we will see how that goes. Why can't they get their stories straight, and why did it take two weeks for someone to say that we needed a tech to come out?

Had great service with FiOS for 100mb internet only. When the cutover happened, my throughput went immediately down to to 20mb and sometimes it only goes to 4 MB. I chatted with their online support about 1 month after the cutover (I gave them time since migrations are usually painful) and they were completely helpless. They essentially could not tell what plan I had, and said that there was no problem since I was at least been able to connect to the internet. I explained that I did not appreciate paying for 100mb plan and not receiving it. They then offered to reboot my router, and explained I had to call billing for further assistance. We called billing and they transferred me to support again, this is the usual, reboot router, try from multiple devices on a wired connection. All of this of course results in the same result which is slow. Keep in mind none of my hardware has changed since the cutover, and it is a brand new home with new equipment.

We had Verizon for seven years with no trouble. Then Frontier took over. Our contract for television, internet and telephone was due to expire and the rep recommended we just transfer the account into another family member's name to take advantage of the two year contract at the teaser rate so we did. We wanted to keep the number we've had for the last 10 years and she said that would be no problem. Guess what? BIG PROBLEM. Not only did the technician come out on the wrong day after I had scheduled it a month in advance but the brand new router does not allow my printer to connect to it. Previously I had no problems whatsoever. Now I am out more money for a newer printer and haven't gotten my old telephone number assigned back to me. I have currently been on hold, transferred, bounced around from Texas to Mexico to India for the last five hours. Each rep transfers me to the person that can help me. Lol.

Have to call to ask why my payment went up from 166 with Verizon to 195 to Frontier? First told me because of taxes, Taxes!!! 30 dollars of taxes!!! They put me on hold "call get disconnected." Call again second CSR - told me that my especial expired in April! Told her "what especial? Did not have any especial!" They told me that on my account I have a especial that I was paying 119 and now is 223!!! That's crazy - doesn't make any sense. I did have two accounts with Verizon for 5 years. No problems at all. First months with Frontier!!! Everything is a bad... GOD HELP US!!! I just this to be over and I will changes company. If I give one star is because I have to put same thing but for me this company (Frontier) is trash; I would not trash on my trash!!!

I had been a customer of Verizon Fios with internet and phone service for 3 years with no problems. I had great service until Frontier took over. My internet began to go up and down and I was making calls almost daily. I finally told them that if they could not fix the problem, I expected to be able to get out of my contract without paying an early termination fee. Tech Support came out to my home and they were unable to prepare the internet service so I am no longer a customer. I have never heard of a company that can't repair their own service. Well at least I was able to walk without any hassles. Every time I see their commercials that talk about the great service they have I just want to say to everyone, run and don't look back.

My previous BBB complaint with Frontier Communications, # **, involved the same money they still have after I canceled service on April 8th, 2016. Unfortunately, I had autopay set up with Verizon, and when Frontier took over my account **, the auto pay went with it. I canceled service on April 8th but was told it would take THREE billing cycles to get my $171.87 back. In the meanwhile, Frontier AGAIN billed me for $102.52, and TOOK that charge OUT of the credit they owed me on April 8th. Therefore, Frontier is taking 3 months (3 billing cycles) to send me back the remaining $69.35 they owe me. If I did not CALL today, they never would have acted on the $102.52. Brittany from Frontier today put in an 'adjustment' to send me the $102.52 BUT that will take ANOTHER three billing cycles to be returned.

Where do I begin. My company purchased Verizon for our internet and telephone service. We received one piece of mail at the end of March from Verizon stating they had sold a portion of their company to Frontier. Just a couple of weeks later we had no phones/no internet. After several attempts to call them, put on hold, then conveniently disconnected I finally got someone and was told they could not get someone out to our company for 4 days. Yes 4 days for a business account! However, when they no showed on the 4th day it took yet another 2 days to have someone come out. They gave us internet and telephone, but the cable they used went down the sidewalk, over a parking lot, and in front of a house, and then on the front entrance of a company. It then took 2 months for us to lose internet and telephone again. Then another 5 days to find out they couldn't fix their own problem.

After having spent over 4 hours on the phone with 5 different customer agents, I finally reached someone onshore. She assured me that I would receive the amount I was overcharged on my credit card back to my account. This NEVER happened, my account was neither credited nor has anyone acknowledged my conversations. I feel like it's the twilight zone with these people. If you have the option to choose another internet provider I suggest you do, Frontier is not worth the headache.

I have been trying to get my Internet service fixed for five weeks. I have put in so many calls creating ticket numbers to no avail. I was told today that my services have been interrupted 400 times since June 1st. Not acceptable. I have been told the line is broke. The line I am on has too many users. Also told I need a new modem. There is much more too much to write. I am just shaking my head and looking for a new provider.

I am another unfortunate Verizon customer that was taken over by Frontier. I have had various issues with service. The past few weeks I have been having trouble with TV pixelating constantly and have never had this problem with Verizon FIOS. I have called Frontier numerous times and cannot get it fixed. On Saturday my TV was still pixelating and then the picture froze on HD channel but regular channel worked. Called again and tech told me to undo cable line from box which I did on previous call also. Of course it did not work and now I had no signal to that TV. Tech said they would send someone to my house the next day (Sunday) any time between 8 am and 5 pm. I also called on Sunday to confirm that they would be arriving and was told yes they would call me half hour before they arrived. Of course after staying home all day no one showed up.