Frontier Communications Reviews

Unfortunately, my experience with Frontier Communications has been poor from the beginning. When they acquired AT&T U-verse they sent out an email saying they would honor all services provided by AT&T. This was not the case. They promised remote access to shows, however, this does not apply, apparently to shows that were recorded (a service provided under AT&T). When I called about it, they insisted they had the technology and provided the service. It wasn't until I spoke to a manager that they admitted that service was not available (yet my bill was the same).

These people should be run out of business. They care less that they don't show up for three consecutive appointments. There motto should be "I'm sorry but screw you." My advice is don't deal with Frontier. They are the worst company I have ever dealt with.

Just placed call to Frontier about my password being changed. Got connected to a rep in customer service named ** out of New York... wow!!! Rudest person I've spoken to in a long time. I was trying to figure out how to reset my password and all she kept saying was "how oh, your internet should not be working," like I couldn't have access to a cell phone??? W/ Internet?!!! Anyhow she proceeded to just be rude, rude and rude again until she said "have a nice day" cutting me off in my sentence!!!

It's kind of hard to show attitude through text but ** had one - who says "first of all" when responding to a customer's concerns. Plus I learn they didn't even finalize my order and my installation was pushed out another week!! Ugh... not a good start.

I've been a customer for almost 8 years and a year has not gone by without an issue. From billing to equipment breaking to horrible internet service. Currently have Broadband Ultimate (up to 25 mbps). I understand I will not get that all the time, but on average I am dealing with 1 mbps. Claims on their site state that up to 16 people users can stream at the same time. It's false advertising. Connections drop, buffering every 3 minutes. A one-person household cannot stream much of anything. They claim that there are service issues in my area. So why did they upsell me when they knew there was a problem and I would not get the speeds even close to what they had sold me on?

I moved to this area almost exactly a year ago from several states away. I work from home, so good internet service was important. Frontier was recommended to me by the landlord and not knowing any better, I signed up. I should have known from the start. I chose free self-installation and received my equipment in the mail, followed all instructions to the letter but the day came and passed with no service. After several calls to Frontier, almost a week later I was informed the tech was sent to the wrong house and a new date was set. That date also came and went, no service. I called Frontier and was told the tech came and everything was fine on their end, but they would send a tech out again however I would be billed for this visit.

This company should be ASHAMED. Dish should be ashamed for having anything to do with them. The only reason I considered using Frontier for internet is because they bundle with Dish. It is NOT worth the discount to deal with this horrendous company. My order has now been canceled TWICE. I have taken 2 days off from work waiting for a tech to come install my internet on the day they scheduled me. No one showed up either time and when I call they simply say that the account was canceled. No phone call, no email, NOTHING. Frontier is a joke. I am appalled that a company is allowed to act this way. If I don't get my deposit back I will be filing a complaint with the BBB.

Keep getting errors, can't connect. Reset router several times a day, works for maybe 5 min & stops. Tried calling Customer Service today only to be told that the wait is almost an hour long. I have to go to work, I can't be on the phone holding for over an hour for a problem on their end. Try to send an email, no way to send emails. Try to chat, no one online to chat with. Why am I constantly paying for service that I do not have then I end up paying?

The church that I pastor recently left Frontier and went with Comcast. This was after many frustrating attempts to get better internet service. Finally, we were told that if we agreed to a year contract, they would increase our internet speed from 3 to 7 meg. However, they never came through with the promised internet speed. After calling to complain, I was told that because of our location, we could not get the faster speed. I immediately called Comcast and began the process of switching over. Finally, with Comcast, we have the speed we need for less money. Now, the real bummer: Frontier is insisting on charging us an early termination fee. Can you believe that? Yes, we agreed to a year contract, but Frontier also promised faster internet. Even after calling them and reminding them THEY were in breach of contract, not us, they still refuse to budge. Unbelievable!!!

So I just moved into my new place and everyone told me to go with Frontier so I give them a call and got signed up and scheduled for Internet on a certain day. The day comes, no one shows up. I call them, and after being put on hold 8 times they tell me they cancelled my service for some unknown reason. So I decided to cancel the whole thing and go with another company. Next week I get a bill in the mail for a service I never used. Call Frontier again and they say it's normal to get a bill after cancellation and it will work out and to ignore the bill. Two weeks later I get another bill. Turns out they created another account for me somehow and so I had the lady cancel that one as well. A week later I get another bill, give them a call and the lady found out nothing was cancelled and gave me two cancellation numbers and said it's normal if I receive another couple bills and to ignore them.

If I could give Frontier zero stars, I would. They were supposed to come install my cable internet on the 3rd of this month. I took the day off work and they were a NO CALL NO SHOW. I called them to see what happened and they told me it was an "employee error" and they would come the next day. Again the next day, I got no phone calls and no one showed up. I called to complain to a manager and he sent someone out right away. This installation employee showed up, said he needed someone else because he couldn't figure out the switch box, and left without installing anything. I called and they said the next available appointment was on the 9th. So I waited, terribly inconvenienced without any internet or cable.

Our phone service goes out at least 1 time every 3 months. Each time it goes out, the repair time is 1 week at minimum. While the people on the phone are always very polite, the amount of time we spend without phone service is unacceptable. Recently my father who lives next door and was house-bound due to medical issues had issues with his line. We were told that we the repair would be updated to "medical emergency" status as this was his only way to reach anyone (we live in a rural area with no cell service), and that line would be repaired the next day. We had to call every day for four days, being told each time that someone would be out the next day. On the fourth day the line started working again, and no repairman had ever come to the house, when we inquired about this they reported that it had been an issue with a "box outside our office", whatever that means.

I have been in contact with their customer service department. After being on the phone with them for 1hr+ and being told that after waiting for a tech to come out, they gave me an 8hr window to wait for the tech, that my ticket was closed out. I still haven't had a tech come out after they told me that one would be out here the day after they failed to get a tech out. They said they called "their broken phone line". The first time I talk to them I provided them alternative No.'s so they could actually contact me, which was conveniently ignored. The last time I was on the phone with them the guy told me that I was being recorded and threaten me with my account being flagged. I wish someone would listen to it because it doesn't sound like they keep track of anything. Still no tech.

After the Frontier take over of AT&T and a guarantee that my bill would not change - it changed after 4 months. Frontier informed me that my original bill was "promotional" from AT&T but it was not. I called and talked to a very polite woman that explained I could upgrade and pay a similar price to that which I was paying with AT&T. I agreed, trusting that she was telling the truth. I was also told I would receive a $25 credit for my troubles. Great! Unfortunately, this sheisty company did not fulfill their part of the bargain.

Tried to help a friend out and Frontier to get a home phone. And they took money out of my account and said that the card I used said "declined." But it came out of my account 3 times.

It is unbelievable how a company can be so overwhelmingly disrespectful and uncaring of their customers. I have had an issue with Frontier since I got their service but this recent event takes the cake. I only have the internet at my house and today I come home to find that my internet does not work and it states that its a "broadband" issue. I call in before 7pm and speak to a representative that transfers me to customer support. I start speaking to that person telling him all about my problem then after 15 min states that he can't help me because he does not serve the Connecticut area and that he needs to transfer me to somebody that does.

I ordered phone service for our home because our cell phones are sometimes unreliable here at home. We were planning to sell our home, so we needed a reliable phone. The short version is that I was sold a package that was supposed to cost just a little over $40 each month INCLUDING the taxes, but the reality is that it will be over $50 each month, maybe more, because Frontier apparently does not have any knowledge of what those mysterious taxes might be. How convenient! They also failed to mention during the sign-up process that there would be well over $50 in administration fees and "taxes" just for turning the phone on, which literally meant flipping a switch. When I questioned Frontier about all these extra charges, I was told repeatedly that these so-called "taxes" and administration charges are "billable items," as if saying those two words magically makes the charges legitimate.

Have been a Frontier DSL subscriber for some time now. I live in a rural community and it is the only dsl service in the area. Since I've had their service I have been plagued with constant disconnects. I seem to spend my life rebooting and resetting my modem and router. I never know when the service is going to go off. I have had numerous service techs out to my house to no avail. I did find one tech who is quite knowledgeable but even he hasn't been able to keep my service from going down. Apparently my situation, from what I've read, seems to be the norm and not the exception. What can be done about this???

When I called to let them know I was switching back to Cablevision they made a much lower offer to keep me signed up. Two months later I get a bill double what I was told.They are total rip off and liars. Do yourself a favor and use any other cable company but them!!!!!

Cable/internet has been spotty for days. Called 5x for help and they finally sent someone out to check wires outside. They said all were fine and to call if not. It wasn't. Still spot service. Called Cust. Service. On hold for 20 min, nothing accomplished, finally hung up. Rude customer service too. They talk over you, don't have empathy and one hung up because he couldn't find my address. Stay away from this company. They will be shut down soon.

Internet service is very unreliable. Cuts out several times a day. Wretched Internet speeds that barely hit the mark they promised.

When Verizon abandoned my entire state it was shocking and insulting, esp. considering all the tax breaks they'd gotten over the years. Frontier promised to deliver the same level of service and to have broadband service available to 90% of the population within five years. To say they haven't met these goals is like saying that the US government has a small debt problem. The level of incompetence is staggering. Reps can't answer anything beyond the simplest questions and they sound as if someone has a gun to their head. I can't imagine how bad it must be to work at this company.

Practically every 10 minutes or so, the internet connection simply drops and I can't connect for about 5 minutes. This has happened before and we called the company to come and fix it and they did - but here's how they "scheduled" our appt: "We'll send someone to your house at some point in time from 8AM to 5PM, today." Okay, well that's their entire opening hours.. And guess what? They never showed up until a few days later, where they changed our router and all. But it was pretty much the same anyways. Definitely don't recommend.

Most all complaints mentioned by others about Frontier Cable, I've had also. Seems a new one is on the horizon. Internet speeds. About a month ago, in calling Frontier about one of many problems, the first question asked was not what is your problem, but, "Are you interested in our New Internet Speeds?" (cost being an extra $10 per month). Now, we've never had "any problems" with Frontier's internet service other than once in a while it was knocked off. So I said "no thanks" to this and moved on. A few days later, guess what?! "Internet connection problems had begun to start!". Now and for about 1 month, internet connection problems occur. Strange isn't it? Coincidence? I don't believe in coincidence!

I'm sick of having to wake up to no internet and I'm a youtuber. Like right now my internet is off so I can't do squat because Frontier is too stupid to even keep some simple internet connection for more than 5 mins. It's been doing this every day and I'm sick of having to deal with this (possible even the worst internet providers at least can keep their internet operational for more than 24 hrs).

There are frequent service interruptions, incomprehensibly bumbling technical support, and surly customer service representatives. Shunted to Frontier when AT&T bailed out. Service has been terrible and spotty ever since. Billing problems abound. If you don't have hours to stay on arguing with customer be prepared to receive no credit for outages and double billing when their systems fail or they forget to take money on auto pay. WORST EXPERIENCE EVER. So bad, in fact, that I'm even going to give Charter another try.

Previously a AT&T customer. Agent ** is incompetent, nor the supervisor is any better. Unable to open a simple residential account for 40 Minutes. WOW! Frontier is super insufficient. Consider moving to Comcast!!!

Frontier Communications DSL goes down many times every single day. When it is working the 3 MB plan delivers about 100 kbps upload and 300 kbps download peak. Oftentimes download peak is under 100 kbps for days on end. If not the only option in Ortonville, MI, they would not exist here. The support representatives are incompetent and less technical than my 8-year old son. The techs are great and the only way to get anything done is to get a tech out to the house. The company needs competition to put them out of business.

We discovered a cut in our phone line outside, called and reported on 5/17/15. We were promised it would be fixed 5/19/15. We explained that my father is very ill with cancer, we live in a rural area and landline is the only way my parents can reach me in case of an emergency. On 5/19/15 nothing...no visit, no fix. We called 5/20/15 to report it and we were told it would be fixed by 5/21/15. Nothing again and the field tech had reported that he fixed it. Yet we came home to no phone service and same cut line outside.

I wanted to find out more about the plans and once they found out that I wasn't ready to get anything officially they hung up on us. That is just ridiculous. How do you expect someone to just buy something and not know about the plan? Also, my cousin ordered WiFi and it took them about 2 months to get internet. I do not recommend Frontier at all, I prefer to you to get xfinity. Frontier sucks.

Frontier started by selling me home internet service. I waited for my modem to arrive, then was told it had to be business, despite myself not being a business. I said fine and was willing to pay double the agreed upon price. Then without them telling me they dinged my credit report (and left it there when I cancelled my account with them) and didn't mention anything about the fact that I was about to sign a contract with them for 12 months of service (originally was sold contractless home internet). When I asked about the contractless service, it was going to be more than double the doubling of original price I was quoted.

I bought an Internet service for $29.99 and was first billed over $100.00. The reason was the set up. Then, I bought into the basic TV program and the same thing happened if not worse. I was told that the set up that time was going to be reimbursed but it turned to be unbelievably expensive. And instead of the said $60.00, I was billed $127.00. Cannot understand for the life of me! These are crooks in my book.

So I had Frontier since December and on top of waiting 3 weeks for a tech to install it and who told me she would remove the phone part let's say Tech support f, Cs ff, Overall fail 100. I am dropping as soon as I find something better.

All I can say is they should not be in service!! Worst Internet and WiFi I have ever seen and our bill keeps jumping for no reason. They are crooked as hell and someone needs to shut them down. Terrible terrible terrible terrible terrible service.

Got Frontier in Feb. 2015. Took 2 wks past installation date for 3 techs to get internet stabilized. Worked for 2 months then first wk in May problems began: 2 techs later, $90 mo., many calls to CS; don't buy Frontier.

My parents have had the same phone number for over 20 years, and unfortunately have had Frontier for 5 to 6 years. It is the ONLY phone company that provides service in their area. Where they live there is no cell phone service so that is not even an option. My father died May 30, 2011. My mother has contacted Frontier three times since then to try to get the billing changed to her name.

We had FiOS installed in December of 2014. The installers had to run a FiOS cable over 315 feet from our house to the nearest connection point. This required them to lay this cable on top of the ground and across 3 three of my neighbors properties. This company did not bury this cable until the end of March which created tension with my neighbors because every time they did yard work they had to move the cable out of their way, but this was not the only problem! The company that Frontier contracted to bury the cable cut my neighbors Comcast cables in the process of burying our FiOS cable. The contractor who buried the cable said that was not his problem and Frontier seemed at a loss as to what to do about this. Now I have neighbors who are upset with me.

I have had just about nothing but problems from them. Unfortunately unless I want to pay outrageous amount for little data with satellite, I am stuck with this company. I have just the internet through them. In the beginning I called and they said I could get internet at my house (I live in the country). Next thing I know they tell me I can't even though the next door neighbor south of me has it. They tried saying it is because the "line" stops at them.

My caller ID suddenly disappeared from my phone. Still an AT&T customer, when I called Frontier I was told I would have to pay an extra $10 to put it back. I told them it was included in my package along with unlimited calls and voice mail. They couldn't tell me how or why it disappeared but only that if I wanted it back I would have to pay that additional amount on top of what I have been paying already unless I switched to them.. Not having a choice I had to comply. What a terrible way to do business.

BEWARE - if people said they left you a message but you didn't get it on your answering machine!!! Several months ago, Frontier somehow connected their voicemail on my phone without my knowledge. Sometimes I would get messages on my answering machine OK, but sometimes they would bump to the Frontier voice mail. But since I never set this up, the "notifications" feature was not activated, so I never even knew that these messages existed and thought the problem was with my answering machine. So if you think you are missing some important messages, call Frontier and find out if they have them in their system.

Do you like sitting for 10 minutes to watch a 30 second video? Do you love lag when you try to game? How about absolutely no connectivity at all for most of the day? Then by all means, get Frontier! The only internet service provider in the USA (if you want to call it internet) that'll make you regale in the days that you had 56k. Oh and let's not forget their grade A tech support! Me: "my internet is really slow." Tech: "did you try resetting your router?" ME: "yep" Tech: "well you're in a high demand area and you will experience some slow down from time to time. There's nothing I can do. Thank you for calling Frontier." -Click-

Where do I start...called and had an appointment for a tech to come out between 1 & 4 pm on a particular day middle of May. 4:30 rolls around no call, no show. I call to see what happened. Phone service says they are running behind... Ok, how about a courtesy call? They have our #'s. We are busy also & thus are all rental properties. We drove 15 mins & waited over 3 hours for that response. So the lady on other end says they are still coming within the hour.

I pay $30 a month for a DSL line of up to 6 mbs. On a good day I might get 1 mbs. According to the service personal, they can't get 5 mbs out of the central office. I worked 35 yrs with BellSouth and service such as Frontier's would be entirely unacceptable.

We switched to Frontier for our dental office. The voicemail never worked from day one, and was reported to Frontier multiple times. Customer service was nonexistent. When calling them, we would get routed to multiple people who had multiple excuses as to what the problem was. Sometimes they couldn't locate our account. Sometimes our account was under a different name. Finally we got through and had a work ticket created. The service technician never showed up on the day he was supposed to. When I called, they said that the service ticket didn't exist.

We had Frontier Home phone service and their so called "DSL" internet service for 8 years. The last 3-4 years of service were unbelievably poor. The DSL worked maybe 50% of the time and when it did work, it was very slow. We tested at 0.37 mbps download and .018 upload. That's unacceptable. Had them come out from Palo Cedro, Ca many times to check the lines, modem, filters, etc. etc... with no improvement. The local service was fine but Frontier as a company is not good. We finally cancelled all Frontier services last month. They charged us a $200 cancellation fee. We were not under contract because we had the same service for 8 years. I called customer service and they would not remove or reduce the cancellation fee. Never again will I use Frontier. I now have WARP TWO High Speed Internet and Digital Phone Service. They are locally owned and operated. I now have service that is 20 times faster and costs 40% less per month. Millville, Ca.

I received my monthly statement and was being billed for internet service. For the past 10+ yrs I have had Comcast as my internet provider. The service start date was 4/10 which rather interesting since I was in TX from Dec 14th thru Apr 7th. Unless she was talking to the ghost of my deceased spouse there was no one in the home to answer phone. I contacted customer service 4 times and each time I have placed on a "brief hold" then told they in the process of pulling the call. I explained to them that worked as a supervisor in a call center for 8yrs and know a call can be located in one business day. Since there's not a local office in our area I'm at the mercy of the 800 number.

Frontier just shut down our e-mail account after 15 years without notice. When I called they said the account was "compromised". They will, however, NOT let us have another Frontier e-mail account unless we pay $20 extra a month for Frontier's Security Package. Their landline service is terrible with lots of background noise. Frontier's internet has daily "no connection" moments as well. I recommend avoiding this company until they improve customer service.

Work order was cancelled. We were never notified. Cut the phone line and go to cable companies. Called frontier 7-8 Times. Call Frontier corporate headquarters at 203-614-5600 after you switch and tell them why. They really dropped the ball on customer service.

This is the worst wifi. I would never recommend. The customer service is horrible and the wifi signal strength is not good at all. My internet connection bounces on and off all day long. I have called and asked and they said they will send somebody out here tomorrow but they don't show. I call the next week and ask them where they were and they said I never scheduled an appointment but they could come in 2 days. I call again and they say it was rescheduled for next week they still haven't shown up.

I lived in rural idaho. My mother signed us up for Frontier as they are they only provider in our area. We are paying $120 a month for barely 1mbps download speeds .06mbps upload speeds and a phone package. Everytime we call and complain we get the same bs excuse that it's because of our area. Isn't the company supposed to be providing internet to rural areas. The internet is so slow I bought an xbox one and I can't even play any game because the download for the updates alone take 3-4 days. Low income so we can't afford a better package. Can't go to another company because Frontier has the monopoly on my area. I wouldn't recommend this company to anyone. It's a ripoff.

I have had multiple issues with my landline since I first switched over to Frontier. For a variety of reasons, I chose to keep them in spite of the fact that I was constantly having issues with my service. Two weeks ago I had no dial tone. I called them on Friday and was assured that someone would come out and fix it on Monday. It was never fixed and I received no follow-up call or even a note on my door to say that anyone had been there. I called again the following Tuesday and was told it was an engineering issue and it would be fixed on Wednesday. I asked them to call me on Wednesday with an update. No phone call, no service.

My bill had been $46.00 a month with Frontier for two years. I never changed anything in my service. All of the sudden my bills then started coming at $70.,$90, $93, $124, $100, every month getting higher and higher. I called them and talked to several people all of whom said my Life Line had expired, but they could not explain why the charges were so high and they could not do anything for me. They could not account for how my bill could have more than doubled. (Life Line gives you a discount of approximately $20). It also would have been nice if they had notified me when my Life Line expired, since I am on a limited income it becomes a real hardship. But the representatives I spoke with were very cold and uncaring. I will never use Frontier again. There seems to be some changes in the way they do things. The people they hire now are extremely unfriendly. The date during which this situation occurred was January 2015 and on.

Communications are outstandingly poor given the company name. I have rarely experienced such idiocy. I called the company to cancel one of my two telephone numbers. Apart from the appallingly long wait time, they failed to execute this order and continued to charge me for the extra line. Calling again, with such long wait times I had to call several times. I finally reached them to repeat my request. After a few days, me Internet went down despite the fact that I had told them the DSL number would need switching to the remaining number. I suppose this is what happens when an effective monopoly is given to a service that everyone needs.

I purchased wireless service, but computer will not work unless I hook up to the Netgear box. All I get from Frontier is a big runaround. I sat home for three days waiting for a tech. who never showed up.

I had Frontier 4-5 years ago for internet service at a previous residence 5 miles from where I currently live and had issues. I was told "there are known connectivity issues in your area due to high demand on the network. We are applying improvements to the network in your area. We are working to have these completed as quickly as possible. During this time customers will experience slow speeds and connectivity issues when there is an area with high demand on the network."

Lost my phone dial tone. Later, they forced their voicemail on us - twice. It superseded my phone's voicemail. Lost, at various times, tv or internet. Lost my wifi. Changed my pin. Argued, loudly, with tech reps, most notably **. The bill fluctuates widely, though my services don't change. I'll be changing services.

About 4-5 months ago, we changed services based on an understanding that our month bill will go down. It went up instead. We called Frontier every month for the past 4 months. They promise to reflect credit in the next bill every time, and it fails to happen every time. Then we reached corporate office. Someone emailed to explain charges in more details, only for us to find out that they are charging us for programs that we are not subscribed to. We are charged Starz, etc. but when switched to those channels, screen shows that we are not subscribed and program is not available to us. Not only we are switching. We are considering to sue.

For the past month we have been dealing with this company to switch our phone service from our old home address to our new home address in the SAME city. I have been given excuse after excuse - "Someone closed the work ticket", "Couldn't locate the address on the 911 map", "Thought you gave us the wrong address", "We actually provided your service to the wrong address", "We need to run a new line", "Will be there this Saturday at 8" - ALL lies! I have an 86 year old mother who lives alone. We need to have our phone service so she can get in touch with us when needed. This company is irresponsible, dishonest, and unresponsive. I would not recommend them to anyone. We are at the end of our rope with them and the service provided as they promised 1 month ago.

When U-verse switched to Frontier I have had nothing but problems. We had auto pay with our account and Frontier withdrew our payment early four months in a row! Each month we spoke to customer service and they assured us it would not happen again but it did - constantly. This resulted in overdraft fees from our bank. The money wasn't an issue.... we had the money.... but we only put a certain amount in the account to pay the bills as needed. Finally, I was fed up and cancelled my service. They never shut it off! I immediately changed from Frontier to Comcast and was receiving a Frontier bill while watching COMCAST! I called and they said it was cancelled but it never went through.

After AT&T was bought by Frontier, it has been horrible. Someone came and said they'll fix it. But since that, it has gotten worse. The internet stops at 8am and works at 8pm. That is an entire day and I can't use my laptop. You guys need to step up.

Was supposed to get cable on Thursday between 9-11. Tech never showed. I called. They said "Little behind, be there shortly." 3 pm rolls by, still no tech. Call again. Advisor says "We're sorry for inconvenience, tech can't get there till Saturday!" Are you ** kidding me!!! They take your money upfront, which is weird, then I took day off work just to wait for installation. I'm losing money by taking day off by the way, then they have nerve to tell me Saturday!!! I waited around all ** day for nothing. If I never called to see what the ** was going on I never would of knew. Already with this company, not off to a good start, first impressions are everything. They're def on my ** list. Thinking on just canceling service, get refund, take business elsewhere. Very unprofessional, very angry to say the least!!!!

We were told we could get up to 3 mbps, because of our location (rural). It worked for a while, not we are barely getting half that. They "run tests" that show no disruptions or equipment issues, and said it is due to us being in a high interest/volume area. We live in a small town. Which leads me to believe they don't have the proper equipment for the capacity, even though it is small. They also claim to be working on it, but this has been MONTHS.

The internet went into snail pace speed on April 24, 2015. Called for tech service. Got someone who was difficult to hear/understand. Got no satisfaction. Still wasn't working properly on the 25th and 26th. Was told on the 25th that a technician would be at my house on the 28th between 8 am and 12 noon. The 28th came and went and no technician showed up or called. Of course, I knew that was a waste of time since most of my community was experiencing the same issue. But you can't tell the technical service department this. THEY SUPPOSEDLY KNOW BETTER... NOT!!!

I canceled an account with AT&T in August of 2014. Because their service was so bad, they agreed that if I returned the equipment they would credit my account in full and zero it out. The equipment was returned immediately and verified returned. On April 14, 2015 I received a collections letter from Frontier in the amount of $120.90. I called and asked what it was for and they told me, my AT&T account. They said they had no record of the agreement with AT&T and basically I had no option but to pay them.

Where I live Frontier was the only provider up to say 3yrs ago. So you had to kind take the prices they quoted and the rudeness of majority in customer service. I had phone for 26 yr & internet for 14 yrs, 2 different cost. I can't do their bundle deal since I won’t cut down trees to accommodate a direct line for DISH so I working on other deals now that the world is open to us. Problem is I want to keep my home #, funny they can disconnect you in 2 days but to port you takes up to 7 working days. So I have no home phone w/ 2 very ill parents but I have internet and after spending close to 3 hours on the phone (good thing for cells now) between holding, callbacks, lack of listening skills, they could not understand why I still had internet if my phone was disconnected?

The internet wifi was shut off almost all day for no known reason even after checking connection!!!

My internet disconnected on March 4, 2015 for technical issues. When I called for support, frontier always took a week or two to come out; they came out 5-6 times since March 4, and nothing was fixed. They never even knocked on my door nor did they call so I didn't even know they had come at all. I spent hours and hours on the phone with them, each time resolving nothing. The wiring in my apartment is fine, so it wasn't a problem with that. It was most likely the box they gave me, but they didn't ever come in my apartment to check it. When I told them I was going to disconnect, they tried to get someone out here. The next day I called, and they said the request I made was denied due to weather (April 22, 2015). The weather was clear that day. They have bad service, do not get them as your provider unless you feel like dealing with this same kind of headache.

40 bucks a month for "broadband"... if by broadband they mean how they interpret high speed internet, then I guess they're right. I live about halfway between San Francisco and Sacramento, and my speed is in the lower 10% WORLDWIDE. Thieves is too nice a word for this company. Attached is a screenshot of several speed captures, nothing else connected to the internet other than my tablet. AVOID FRONTIER AT ALL COSTS!

DSL internet service sporadically and unpredictably drops out for short periods. Botched service calls. Difficult Customer Service and Technical Support personnel. Convoluted problem resolution process.

On their website, the only info you can get is "Internet plans starting at $35", but there is no more info as to what the plans consist of and how much they are. I tried to use the online chat to ask what the plans were, and the lady wouldn't give me any details and asked if she could call me to talk about plans. I said "No, that's why I was looking online and just wanted no pressure information". She got snotty and said "All the info is on the website" and ended the chat session! I got "hung up on" because I asked a question about plans and then asked why she was being so secretive about the info. If this is how they treat potential customers, I definitely don't want to be an actual customer!

Wanted to have internet service moved from one phone line to another in the house and eliminate the expense of two lines. Six weeks later Frontier still has not gotten the job done and in fact shut off the internet entirely one day. Was on the phone with Frontier from 8:30 am until...

I have been a Frontier customer for well over 7 years. Like everyone else the service was good at the beginning. After promo things went all to hell. Speeds went from 5-6mbps to .80-2mbps and was being charged more for the plan. They got me back up to 5mbps a few weeks ago and it has been steadily declining. Service is constantly going down. Downloads cause bandwidth to drop to .17mbps or lower. Takes hours, sometimes days, to download anything over a gig. I have become so desperate that I'm getting ready to pay a cable company over 1600 dollars to run a hard line to my house just so I can get 60mbps at my rural home. Frontier is a terrible company. They turn their employees into terrible people. They will beat you out of money every chance they get. DO NOT GIVE THEM YOUR BUSINESS! I hope someday we can put them out of business.

I was more than willing to give them the benefit of the doubt, seeing as this is my first apartment. Things began when I called and inquired about ONLY internet and nothing else. Suddenly, I was talked into getting the bundle package with a phone line we never used. We shortly decided to upgrade to a higher channel package (we had the basic one). I had to talk to TWO customer service reps to put this into effect. Even though I approved the channel changes, nobody thought to actually PUT IT IN THE SYSTEM. So we waited about a week with no results. Finally, I decided to call a tech, who explained to me that the changes to our channel package wasn't even noted on our account. If I hadn't spoken up, we would never have gotten any results.

I called on March 31st to make some changes to our account. The woman I spoke with said that we were in a very outdated pricing plan, and what we had been paying $50.99 a month for, had been $34.99 for a very long time. She said that she would change that price plan for me and that I would be billed again on the 4th of April. The difference would be prorated, so I wouldn't be paying the full $34.99 because I would have five days that I had already paid the $50.99 for the plan. When I received my bill, not only had I been charged the $34.99 but the $50.99 as well. I called and said there had been a mistake. I was told there had not been. I would have to pay for both plans that month, since I had changed it. I was in disbelief, and wanted to confirm what I was hearing.

It sure seem like they could undo your internet in a minute but seem like you have to wait forever to have it back on plus they are the highest in price and they never wait until you get paid to pay them. Some of the people there are very unfriendly to me.

Worst Company EVER! Signed up for all three services... never ever got the bill correct since inception! First bill we were overcharged. Second bill more over-charging plus services were added that were supposed to be free that we were charged for. Third bill again... more of the same only now we were assessed late fees and charges (we paid our bill each month according to what the Customer Service Reps told us we owed).

This is the second time in one year that I have made an appointment for a repairman to come to my home for phone or internet service to find out that I stayed home all day for a service that was never going to happen. First one, the repairman was not even notified of the service and it was from me calling and raising cane that I got him here the next day. Today I waited for internet upgrade to find out NO they would not be coming and NO it was NOT available for me in my area. So, once again, I got no phone call from Frontier because I just had smoke blown at me and there was no service ticket written up or actually nothing available. THIS so called company needs to work on their communication skills with employees and customers. I live in an area that gives me no other options than Frontier so I am stuck with all the BS they dish out and receive no service for my time.

I had my modem go out on a Tuesday, was told that a new one was being shipped overnight to be at my home Thursday (my wife works from home and can't do her job without internet service). We called on Thursday to find status to learn that the request had been canceled due to "insufficient information" on the part of the tech. No notification, no call, nothing. Then, every day since (except for Saturday but including Sunday) we have called or chatted with Customer Service and every time, have been assured that a modem will be sent overnight.

I am extremely angry regarding a simple problem. I had a problem with two remotes, one could not shut the TV off, while the other was completely dead. Fresh batteries in both. This simple matter took the technician 5 minutes total to fix. Why did it take 7 phone calls, 3 appointments of which no one came while I waited at home, and one unplanned visit of which no one let me know of. In addition, I was lied to many times, "The technician is on the line fixing the problem." I find it incredible that remotes can be fixed on a telephone pole!!!

Have had Frontier for 3 years now here in West VA. Worst customer service and internet speed from anyone I have ever dealt with. They DON'T CARE about their customers. We have been promised fiber cable and much higher speeds for 3 years. The equipment is set BUT do they hook it up... hell no! I was speaking with the local supervisor concerning the issues, NOW HE DOESN'T EVEN SPEAK WITH ME! He's promised and promised it'll be hooked up any day... months ago. But nope! Not yet! Lots of folks complain... has anyone tried to contact a "Gubment" agency to get them off their butts?!

I called to get some quotes on internet service. The Representative was very rude and unprofessional. I asked a lot of questions about the service and reliability (she did not understand the terms "uptime" or "reliability" and I had to explain it to her), and I think this really angered her due to the in-depth questions I was asking. Eventually she hung up on me.

We, too, live in a rural area and were sold an internet package that promised high speeds. When we were having issues, Frontier offered similar excuses that many of you have posted. “It's our computers. We're upgrading equipment. Your home is at the far edge of the service area.” Come to find out, the box that provides the service to our home is over a mile away and, in that location, the upload and download speeds don't even close in on 3mbps. We have barely 1mbps. I filed a complaint with the FCC. Why should we have to pay for speeds that Frontier never provides?

I'm paying for 1mb, never receive 1mb. They say they are sending someone, no one shows up. Internet box gets hit by lighting. They'll get to me. They Never Show Up!!

We were with Frontier Communications landline [and all the (4) buyouts] since 1986. We decided to bundle the phone with Charter to save money. The transition went great. Then came the bill which had a 200.00 cancellation fee attached to it. They said it must be for a contract. There was NO contract. They would not budge and said it "will stand".

Frontier Communications has the worst network out there!! I have cable, Internet and telephone service with Frontier and whenever I try using the Internet while watching television, my router reboots and I lose cable signal at the same time. Their network is not capable of handling the data needed to perform both platforms at the same time. In addition, the Internet is not capable of working properly on its own and for the last few weeks has been plain out horrendous!!! My grandson is a college student and when he attempts a simple task such as logging into his email or tries to access his college courses online, it takes an average of 10-15 minutes for page to load, if it even loads properly. If I am trying to watch television while he attempts these tasks, I lose television signal for 3-5 minutes and we lose Internet service for about 5-7 minutes.

After trying for over 6 months, we finally discontinued our internet (and phone) service. 4 out of 5 days the internet service would either be terribly slow or go down completely. They would send out a technician and they would say it was too much traffic on the line, nothing could be done. My beef, is they are charging for a service that doesn't work and they keep signing people up for it with the pretense that it will do something that it won't do. We wanted it specifically for streaming. It will not work for that consistently in our area. But they will not admit to that and keep charging you for something they can't deliver.

We have had Frontier for phone, and now internet only, for the last 11 years. In the last 3 years we have gone through 9 Frontier modems and have had more than 20 visits from the techs. The techs are great! The actual internet is awful! I have spent at least 40 hours on the phone and with the techs in that time. It's been a huge interruption in our lives taking time off work and kicking kids off schoolwork each time the internet is down.

Just got my computer updated and now I am getting more spam than ever. Also while on my email account I am reading my emails as there are all kinds of advertising off to the right side. Nothing they can do because of the service they use. I am wondering if this is a secure line or not! They say so! But how do they know what I looked up on the internet to put on my email account?

Thankfully, this morning was my last with Frontier service. Since Frontier took over AT&T my cable TV and Internet service has been terrible. The TV picture would be pixelated, and stutter and then catch up to live TV, causing us to miss parts of shows repeatedly. Even shows on the DVR would skip, and only record a few minutes of an hour program, and On Demand service was terrible. There were only very few shows actually available, and few of them would play completely without problems. I never had any of these problems with AT&T, but as soon as they switched, service went to hell. The Internet service was the worst. I've been paying for 18 Mbps Internet service and under AT&T I always had good internet. Always averaged at least 22 Mbps but since Frontier took over its been averaging between 1 and 3 Mbps. That's just barely above dial up.

For the past month since prior to a move, I have had nothing but problems: early disconnect, rude CSR's, failure to have 'roll over' of new phone number, etc. Today, the CSR tells me, "No phone company provides the 'new number' announcement"!!! Hello -- yes they do & have been doing for a long time. Then he tells me to calm down. DO YOU KNOW HOW INCREDIBLY RUDE AND PRESUMPTUOUS IT IS TO SAY THAT TO A PERSON?! I told him I would calm down when he quit patronizing & condescending me. Then he began to speak in a more condescending tone so I just hung up.

This is just the latest round of disgusting service. Earlier today I called to resolve a billing issue. Their mistake, as has been the case numerous times. This is just one incident. Recently, after resolving another billing issue I decided to try the now available 12Mb down, 2Mb Up Internet service. I took a Thursday off work for the appointment. I was no showed (not the first time or even the second). I took a Saturday as I received a phone call indicating they could arrive that day. No Show.

Frontier is HORRIBLE! In February, a customer service representative, ** came into my center promising me a seamless transfer from AT&T to Frontier. On March 1, my first day with Frontier, my internet no longer worked. I called **, but got no response. Calls to the tech support were no better it took me hours of unplugging and rebooting to reconnect it on my own. Then I was promised a bill of $59. When I received the bill, it was over $300! This included a charge for $150 to install broadband that I ALREADY had through AT&T. And once again, my calls to ** went unanswered until I called him to rectify the bill.

Ever since AT&T was taken over by Frontier, the problems began. Internet service was downgraded to 12 mbps while the cost was increased. The result is a slower connection. Frontier indicates that this cannot be upgraded without paying even more. TV reception has frequent interruptions, as often as 2-3 per hour, lasting as long as 20 seconds of paused images. Frontier has no idea how to correct it and can only suggest that I restart the whole system. Wait time for customer services is typically 45 minutes and up, then you get transferred from one department to another until someone disconnects you. This happened on upwards of 5 occasions.

For the 4th time now I called to start service with Frontier... first time I was told I did not have to pay a deposit, and the tech would be there in 2 days for the install. He never came, and I never got a phone call, and when I called to see what the deal was, I was told that my order never "saved". I did the whole thing over again, and was told I did not need to pay a deposit, and the tech would be there a couple days later for the install. He never came. When I called back, I was told that I needed to pay a $53 deposit because of the "service history" at my address. I got mad considering I had already done this twice now, so I told them to forget it.

2 days before install/hookup of our phone/internet service, my wife gets a call from these guys saying they need proof of her identity asap in the form of a notarized form with her SSS # and driver's license, because she had been the victim of identity theft some years ago. We're in the middle of our move and she has to break away, go to the bank, pay for a fax to them because we had already packed ours. Then they change our service date to two weeks out from the day we had scheduled 2 WEEKS AGO!!! OMG, and we got no satisfaction from the customer no-service on this; too bad-so sad...

I recently moved into a very small town only about two thousand people, frontier was the only internet service available to us. While setting up my account the technician misspelled my name, ** instead of **. The only mail I had sent here was my bank information, though all of the sudden I have been receiving large amounts of spam mail, from JC Penney's to ADT home protection trying to get me to buy their products all with my name spelled as ** leading me to the one and only conclusion that Frontier sold my information to another company(s) for profit. Way to treat the customer right huh?

We lost service Thursday March 26 on this number. Reported it and were promised someone would be out on Friday the 27th. No call no one showed up. We called and they promised to have someone out by noon on Saturday the 28th. No one showed up. On Sunday the 29th they showed up and diagnosed the problem as a bad ground wire 500 feet from the house. They did not have a locator available but promised to have a crew and locator out Monday the 30th. No one showed up and we called, put on hold for 20 minutes and then told they would send a service truck out tomorrow. This is my business line and I am out of business until I get service. This is not acceptable.

I've talked to Frontier several times concerning my internet service. It's slow. Wasn't that way with AT&T. First they blamed it on the router and replaced it. Check all my lines no problems. Customer service says they can't do anything for me. Tech says it must be something Customer service did. No Internet address. So they suggested I call them back. Customer services says its Technical problems. Maybe it's my m-cell which by the way is AT&T which now Frontier will not support. Ok so disabled it. Did the speed ck again! It's running slower 0.51mps. Bottom line they can't do anything for me because of the area I live in. Really! Why did I get great service with AT&T for over 7 years. Frontier is a mess! Looks like I'll have to look some place else for Internet. Don't waste your time. Go elsewhere.

Frontier is the worst possible company. While ATT was problematic, Frontier makes ATT look like heaven. This company hires people who are incompetent and then does not train them in even the basics. Their repair people are downright rude and some come right out and tell you to switch to Comcast if you don't like their services. I have spent hours and hours and hours on the phone or online trying to contact them and clear up the various problems I have been experiencing since October when they took over services and immediately raised prices and sent bills made to confuse the customer. When you speak to one rep and explain your issues they always say they have to transfer you to someone else and do so until you have been transferred so many times that you cannot hear the rep and the rep cannot hear you, that is if you are able to avoid being completely cut off in the first place.

Frontier by far is the worst ISP you can have. They don't provide the service you pay for at all. I'm supposed to be getting 15mb but since I've had frontier I haven't received more than 180kbs. If you call them you're just wasting your time. All their responses and answers are scripted. They try to lie every chance they get. When I first got Frontier the first lie they tried to tell me when internet was down is that it was my modem... My ppp was down which is for sure a problem on their end. After I called them out on that the ppp never goes down... Now they slowed it so far down it's not worth having or using.

I complaint on March.27.2015 about my transfer scheduled on March.31.2015. I'm received a call on March.28.2015 Saturday morning. Technician is coming around noon. It's came and transfer was successful. I should be thrilled they came earlier but all those hassle I went to. Finally I got internet services.

I have been trying for 3 WEEKS to get my service set up. I talk to customer service reps every single day who do absolutely nothing to help. Now I'm stuck paying for the service I never got to use.

During the 6-month promotional period, service was pretty good at $24.95 per month. Bandwidth was on par as websites and videos would load at pretty good where I enjoyed Frontier's service. Now that the promotion is up, I feel like I am being throttled, the bandwidth changes from 5 bars to 3 and 2 bars at times to slow loading speed which that is unacceptable; especially since I am paying $20 more.

I am helping a customer with her Frontier internet service who is elderly and widowed. She was paying 34.95 a month for 1 to 3 mb's download per second. She was paying for 3 to 6 mb's per second which was the 34.95 package cost but she was getting the 19.99 package cost for a very long time. They sent out a tech and he told us that there is no way they could get her above 3mb's without changing her service, so we told him what she was playing and he said that is messed up…

Do not go with this internet service, consistent disconnects and random shutdowns. This is the absolute worst service you can get. Hate my experience with this company, go with the competitors.

I decided to give Frontier a try after 30 years of Comcast and their predecessors. Here's a rundown of my experience at Frontier:

Our service was terminated with no notice what-so-ever. There was no way to contact anyone, as it was after 7 pm. We have different billing explanations that make no sense. We do not understand why we have to pay for HD, on local programming, when it is broadcast for free. Frontier is actually blocking it then charging ten dollars to unblock it. Shame on you. As to local programming, we now have no LETS MAKE A DEAL, a favorite local program of ours. We had technical difficulties as well. We were handling that over the phone. We were told it was an outside box problem. Then we were told it was a problem that required access inside the house. The next day, no one showed up. No one called.

Signed up with Frontier about a year ago for home internet and phone services. It's DSL, so I wasn't expecting perfect but the speeds are horrible. Contacted tech support on several occasions. They'd apologize and send someone out. That someone would say I need a cat-5 line ran from outside my home into the home.... Now I thought that would be the the company's responsibility? He stated that if he did it, it would he over $100 in install charges... OK fine so I have them come. They refuse to run the line. They refuse to climb under my home. I keep calling and scheduling someone to come and then my trouble ticket disappeared 3 times. Someone comes again FINALLY after a heated discussion with tech supervisor... What does the tech tell me this time? It's not the right cat-5 line, it's ethernet.... NO ONE KNOWS IF THERE IS OR WHERE TO FIND THIS SO CALLED CAT-5 TELEPHONE LINE!

A line is down over the entrance over our street and my movers couldn't get truck in. Called Frontier over and over to get someone to fix so truck could get in. It is still not fixed - I was charged for their time and I'm still not moved. This is one of the most uncaring irresponsible companies of which I have ever had ever had to deal. The only reason I gave one star review is because there was nothing lower.

Frontier Communications is using its monopoly in small rural areas to offer a service they can't provide. They give multiple excuses as to why your Internet never works and most excuses blame the consumer instead of the provider. For example, I called Frontier about my Internet speeds being as low as 1mbps. I was told my computer has a virus and the problem is on my end. I asked if my smart TV, tablet, and smart phone all have virus' too? Because none of them work. We have to turn the Internet off and on again 20+ times just to watch a single movie on Netflix or Amazon Prime. I did some research and found West Virginia currently has a class action law suit against Frontier. The complaints I read about sounded like I wrote them. I had all of the same problems and response those people kept getting.

I was forced due to AT&T selling. I have their services and called to switch but they offered me a lower price with everything the same plus a credit. My service shuts off... The guy lied **. He slowed the internet down so much the service went off... I now have to wait for someone to come out to fix it... They got my credit card with auto pay. One problem was the internet was already slow. Isn't there a law against living? I have been through so much with these people. If they do not fix and honor what they said I will put all my energy into making people aware that they are a big scam. I have given them ample time to get organized after the switch and I haven't received anything but headaches and nightmares...

To make a long story short, I cancelled our service after Frontier took over from AT&T. It was in December, our service was the worst and finally went out and would not work at all. We had no cable, internet or phone for almost a week. We finally cancelled on December 24th and they had the nerve to send us a final bill for December. When I called to dispute the charges that were suppose to be credited, btw, they said their computer shows the issue was fixed. I could not believe my ears!!! They referred me to the escalation dept and of course the call was disconnected. We should all band together and file a class action suit against them. They are fraudulently sending these balances to collections. If this ends up on my credit report I will contact an attorney. It is the principle.

I am never a person to complain about paying for something if I am getting something in return. Why on earth am I paying anything for Frontier's service? I feel that they should be paying me for the agony, frustration and time spent dealing with these people. They are yet to get my billing cycle correct; so much so that I received an erroneous termination notice. All I got was an apology, with no explanation. My TV service looks like I am using rabbit ears. They have no reason why this is happening. They will send a tech person out in a few days... while I am sitting here watching the NCAA tournament on my phone. It's embarrassing. They should be embarrassed. I feel robbed.

Had Frontier DSL for about 3 years, took forever to get, neighbors next to and across from me had it but was told you’re too high, too low, too whatever. Finally got it and was great. Fast and reliable. Now my speed is continuously than 1, sometimes 0. Nothing but excuses and now they want to charge me more for satellite service saying I’m too far from the terminal. They clam up when I ask for compensation for paying for high speed service and getting less than what dial up was. If a satellite was installed they want to put it on the roof, screw holes and access is not an option.

I have been reporting disruptions of our phone, Internet and TV signals since the AT&T merger. The service has gotten progressively worse. This past week I had technicians that arrived at the wrong time or day. Yesterday they finally came, was working, now today we again have no tv, Internet, or phone. They put another ticket in for a service tech, was told they would be here between 8 and 5 on Sunday. They have no regard for their customer's schedules and lack the ability to correct problems. The state should pull their license. I have been holding out because I like their wireless TV receivers but can't take it anymore. Switching to Optimum. I don't believe their infrastructure can handle the volume in CT.

Within a day of Frontier being bought out by AT&T, our internet service started going out on a daily basis, even if only for a minute or two, though it was sometimes longer and required a modem reboot. For the previous four years with AT&T, we had virtually no outages at all. We've spent hours and hours on the phone with their customer service, and everybody seems to be giving us different answers. When they sent a technician out to look at our internet problems, he spent maybe 10 minutes here and said that everything he did could have been done back in the office over the phone - so, I would not have had to take time away from work to meet the tech.

Our company's fax line went dead a week ago. Seven phone calls and more than 2 hours on hold with their elevator music from hell, we have yet to see any response. We are losing thousands of dollars in business. Do not even consider using Frontier.

I have had Frontier for my landline for years. It's the only game in town in the area I live. They brought DSL Internet in about two years ago and the service has been extremely poor. I lose Internet connection at least once a day and at times I have no service for days. Every time I call they will confirm trouble on line but insist I do "trouble shooting" which involves about 30 minutes of ridiculous tests to confirm what they've already determined through their line testing. They have no motivation to improve their services because they are the only Internet provider in my area and they get their monthly payment regardless of the quality of the service. My husband works from home and we've had to invest in cellular back up solutions in order to avoid interruptions in his work day. I feel very helpless and would like advice on how to deal with this kind of issue. Don't they have an obligation to provide reasonably reliable service?

Since December of 2013 the junction box out by the road was destroyed by a car that lost control, jumped the ditch and took out frontier's communication junction box. From that point on I have been through one Modem/router and lose internet service. Some days I may have it for a few hours then lose connection other days I may not have it all day long. I called customer service they say they will send someone out. No one ever shows up.

I had AT&T internet for a year prior to the switchover in CT to Frontier. I was going to drop them because of this but they offered me to extend my service at the same introductory rate locked in (Non-Contractually) for the next three years, so I thought 'Ok'. From that point on my bill was doubled each month. I called them each month. I was promised each month they would 'Fix and adjust' the bill to what was agreed upon. This never happened. I got angry and cancelled my service (Replacing it with a competitors). You would have thought that would be the end of it. Not so much...

I had service technicians come to my house 3 times before they figured out how to get the wireless internet to work correctly. That was after several phone calls and them having me try to reset modem myself. Then they billed me for a faster speed than I asked for. They gave me a price with taxes but when the bill came instead of 19.99 it was 39.99. Then finally the second month I got them to bring bill down to 29.99 which they claimed was cheapest after lying the first time. So I paid a month in advance. Then half a month because I didn't know I had 20.00 credit till my bill came.

911 is necessity in my home. I have begged them to restore the phone, cable, internet in my home for a week. What a joke. My service is new from wire from pole to boxes at TV. All was good when AT&T was in charge. Why do I have to wait for a stupid tech to come out next week? You idiots at Frontier better stop hanging up on me and get your ** together or I'm canceling. The problem is clearly on your end!!! I hope I don't want to watch TV or use the phone till then.

After having service issues with Frontier for a few months I decided to cancel my service. I call them on the 15 of February to cancel all of service. The first thing they asked was, "Who are you going?" To be honest, it's none of their business. I told the guy that was not his concern. They were suppose to send out the boxes to return the equipment and stop my service. That's not what they did. They didn't cancel my service until the 19 of February and no return boxes were ever sent to me. I tried to go online to see the final balance and my account has been wipe. After calling them they would not provide me with any information or tell me what my final balance was. Long story short, I am being charged for service after I cancel and there nothing I can do about it.

We tried to cancel our phone & internet service & asked to keep our number. Frontier released phone number to other company & took it back. Now no one can use. They lied & said the other company had it. Anyone else have this problem with Frontier?

I recently requested the services of Frontier to install FIOS internet. The initial conversation was great. Then it all went downhill from there. The people they hired to do the install ruined my garden and botched the cement job (they had to drill to install the wiring). Second step was to have a tech come and finish the install to my home. Appointment was scheduled and I took a half day off work due to them only providing a 4-hour window. The tech never showed nor called. I then called customer service and was on hold for 40 min. getting bounced around. Finally Frontier's service department advised that they would reschedule for the next day. Upset that I already had to take time off work I refused. The service rep then said that he would schedule me for that following Thursday but then escalate my appointment to Saturday.

At the time I was setting up internet service with Frontier, I was assured that I would be getting 6 Mbps download, the max for this rural area. After set up I was only downloading at less than 1 Mbps. When I complained to customer service, I was told that 1 Mbps is up to 6 Mbps and that there was nothing that could be done to increase the speed.

Well I will start with I had AT&T Uverse cable and internet and it was switched to Frontier. When we had Uverse we had a very steady stream of new movies that were coming out "on demand". Now that Frontier has taken over it seems like the new movies have stopped coming out and it is the same old stuff since November 2014. I will say there have been a few new movies but nowhere near the same rate that AT&T put them out at.

It's too rare that a business does what it says it will do at the right price, so I'll say just that. Compared to 3-30M variable speeds on Charter, we're getting a stable, acceptable 10M on Frontier DSL for 1/2 the price. It's fine for youtube, netflix, three phones, and three devices connected. We're not gaming and have not tried multiple movies. It's important to show some good news once in a while.

I tried setting up internet with Frontier for over a month. They had told me that my router would be delivered in about 3-4 business days. When I did not receive my order, I had called and was told that my set up account "was not saved". So knowing that mistakes happen, I set up again. The same thing happened 3 more times before I finally called to tell them to cancel my order. Also when I spoke to the girl to cancel, she told me that my order had NEVER been sent out AGAIN. About a week after I cancelled I began receiving phone calls from them, stating if I wanted to finish setting up my order that was on hold. Needless to say, this company does not have their crap together and need to do some major training as far as simple tasks and customer service go.

My elderly parents had AT&T which then became Frontier Communications. They began having trouble with their service within one month of Frontier taking over, plus the formerly free anti-virus protection with AT&T is now NOT free (monthly $6 charge) with Frontier and you have to install it yourself. I called Frontier for help with the problematic service and because the anti-virus software (Frontier Secure - what a joke) would not install. The wait time to speak to someone in Customer Service was 45 minutes, and the wait time for Tech Support was 30 minutes, so I opted for the Tech Support Dept.

From all the posts on the internet, it is obvious that I am not the only person dissatisfied with Frontier Communication service and business practices. When I entered into a contract agreement with AT&T it was due to an availability of services and features offered as part of the service package. With the Frontier takeover many of those services and features were eliminated or greatly reduced at some level. Some may be in the infant stage of coming back but the greater part is not. Though Frontier is obviously not honoring the contract I signed with AT&T when I stated I was going to take my business elsewhere, I was threatened with a termination fee in excess of $200. Trying to resolve this with Frontier and at the local level has gone nowhere as it, in my opinion, is apparent Frontier is supporting government offices and local television investigators in some way that benefits them. For these reasons I am filing this complaint.

Our TV and Internet have had issues ever since going onto Frontier. They did compensate for the early interference, however, the issue with our TV continues. We've ordered a new remote, but still we believe the problem with our TV service is NOT the remote, but more likely the receiver or other related equipment (formerly installed by AT&T) of which we had not had any problems until the Frontier conversion. Despite my insistence and understanding of a service call charge, I was not given the opportunity to schedule an appointment (Flat out). Instead I was offered "another remote". This despite me telling them we already bought a new remote from them. In addition we did everything we were instructed to do by Frontier in trying to correct our problem. Can't change channels, TV is difficult to turn back on with the remote (sometimes it does, sometimes it doesn't).

We had AT&T uverse which we loved and stuck with Frontier for the change over. It has been terrible ever since. The Internet and TV go out at least once a day, usually more than once, for long periods of time. We have had someone from frontier come out to help with this issue two times. Both times they said all the cables/connections are fine and to reset everything and it should be fine. Nothing they did was any help as we have still been having these problems for months. We have called customer service multiple times, sometimes days in a row, once again with no help. It is ridiculous to pay for a service that does not even work ALL of the time. We are paying MORE for frontier monthly than we did for uverse (our rates went up without notification) and we rarely had any issues with uverse. Also, our landline goes in and out often.

I bought Internet service from Frontier and I never got the service. The technicians came, gave me the modem, and told me to follow the instructions. I did it, but it didn't work. I called the customer service for help and every time I called I had to wait at least 35 minutes. I had to call more than once because every time I called they gave a wrong information. I was asking the pass code and I tried all different ones they gave and didn't work. Finally I called around 11:30 pm and I could talk with a technician, who was very rude. He told me that my connection had a problem and someone would called on the next day. Conclusion: no internet, had to deal with rude people and wasted time.

I was told I was going to be on a monthly agreement with them and 175.00 for install, then 40.00 for service. Then I get my bill of 361.00!!! I had to call them to see what the story was. I was told that the total included 2 months service and installation. Well I explained that was 255.00 NOT 361.00! They reduced it to the correct amount. I didn't like there tactics on the billing. If you don't pay close attention to your bill you may get ripped off. Then I noticed Charter offered speeds 10x faster than Frontier for like 10.00 more a month also month to month agreement. So I called frontier to cancel my services and they told me I had a 1 year term with them!!!

I was promised to have a disconnect charge removed since they had failed to mail my bill to me after speaking to a representative multiple times to be removed from paperless billing. Still not and it keeps adding up due to late charges from the "fee" that has remained. Every time I call I get the same story, it takes time... Well 4 months later and still not handled. I have spent literally hours on the phone and each time is like the first time calling?? Don't they write this down anywhere?!?! I have no other choice for internet and phone in my town and it's awful service all the way around!

Frontier Is the WORST at Customer Service!!! Their internet service works fine, however, if you have a problem you will find yourself on the receiving end of HORRIBLE customer service!! The only reason I have their service is because it is what comes with my DISH satellite service. Over the past three years I have had to encounter them five times, out of those five times I've only had one positive experience and that took two days. How is it you have a technician going to the wrong address twice and him never calling to inquire why the person answering the door BOTH TIMES keeps Telling you she has Time Warner Cable!!!!

Just to sum SOME if it up...ugh! We were told we could bundle our landline, internet & DISH Network - ALL for $89 per month. When our bills were MUCH higher, I'd called and was told, "They've never had that deal. What? You're lying. Why would we run a deal like that?" We were receiving bills from DISH as well as Frontier (charging us for our DISH services). I'd called again...I was told, "Please, hold". The next person that answered was a DISH Network associate, & back & forth this went for 4 hours!! Finally a DISH associate told me to un-bundle my DISH because they couldn't see it. Uh, ok...then fine. Yeah, that was a mess! I spent months trying to fix that mess.

We run a business. We have three phone lines, a fax line, and DSL. We decided to move to a better location. We hired a professional phone person to hook up our phone system. He went outside and actually marked the lines for the Frontier Tech. First of all, the tech was supposed to call before he came, but he did not. I called Frontier to make sure that he was actually coming (because we all know how they are) and the customer service person told me that he didn't see any order for a tech to come out. I practically lost it on the phone. Then, while I'm still on the phone, I walk outside and there is the tech. Communication FAIL.

4 hour delay coming from Orlando to Trenton. Not only they charge you $30.00 for a carry on and $20.00 for check-in. They have the balls to charge for juice and soda, but they are nice enough to give you a shot of piss ass warm water. Way to go Frontier.

This lousy company (Frontier) has the worst internet services available and they are the only company allowed to provide Internet service in Kirkwood, Pa. There is no reason that other companies should not be allowed to do business in this township and the officials that have made it this way should be removed from their offices. The service provided by Frontier are subpar by anyone's standards and nothing is being done to fix their slow speed issues. I hate being tethered to this bunch of losers because of bureaucratic nonsense. My review is: They suck!

I am a new customer, I have had internet only 5 days and I still cannot get the system up and running. I called frontier for help and was greeted by 2 angry associates that were very unprofessional. I asked to speak to a supervisor only to be put on hold over 20 minutes then I just hung up. I am on hold now waiting for a technician to go to my house that did not show up yesterday at all. The associate Christina was very rude and I don't think it is fair to have such poor customer service but you don't mind taking people money. If this issue is not resolve then I will no longer be a customer.

We have the lowest possible internet speed at 2. Other neighboring people have up to a 12. They sold us this past summer WIFI, and access to 1001 movies that we cannot get because NOW they say we can't get higher internet speed because of our address. Other people are paying what we pay and have all of this. They need ran out of business falsifying and lying to senior citizens. I want reimbursed for all the money I've spent with them for relatively nothing. DO NOT go with Frontier… HUGE MISTAKE! Also, if you want a phone service for little money, go with MagicJack. Avoid giving all your money to Frontier.

I called Frontier to upgrade DSL to U verse. They said service is available in my Area/building, they scheduled install for 4 weeks. First rep said the router will be shipped to me in 10 days. 2 weeks passed, no router. I called the new rep said Tech will bring router with him. 4 weeks passed, no tech. I called, Rep said a Tech will call me back. No calls or contact from Frontier. 5 weeks passed, I called again, Rep said the order got lost in system we have to reschedule the install again, 2 week from now. 7 weeks passed, I called I said "no tech yet any ideas?" Rep said "we don't have any PORT available in your area for U Verse, Sorry, this cannot be done."

I waited a month and a half to have my internet hooked up. I was also told I would be able to purchase a 10 month service plan. They lied and I was forced to pay an early termination fee due to the fact I was put on a two year plan. Would not recommend this business.

Since this company took over AT&T in CT I have had the worst telephone, internet, and TV service. Weekly I am calling over some issue with one of the services. Most times the quality of the line is poor and garbled and often I get disconnected and have to recall Customer Service and repeat the entire problem that had been discussed with the disconnected agent. Asking them to substantiate charges for services is almost impossible. They do not listen to your questions and only are ready to give you rote answers that do not really pertain to your questions. They tend to talk over you instead of listening entirely to your statements. They never adequately explain charges. They are continually upping fees which they say they can.

Hamden, CT - Telephone service out for 24 hours as of 9:21 am Feb. 18, 2015. Live Chat and Tech Support yesterday both said service also out in New Haven and they had NO idea when service would be restored. A busy signal rather than out of service message is heard when calling number. For those without a cell phone this could be serious.

I had no issues with AT&T. The service and pricing never were an issue for me. When I first signed with AT&T they locked me into a great price. Once the switch to Frontier was made, Frontier did not honor that price. It actually went up in cost by $30. I tried contacting customer service in hopes they would be able to get me back or at least close to what I was paying. Not only could they not help me, they were not even friendly. The service is horrible. The caller ID feature doesn't work. I do not see this company working out as they are more expensive with horrible service and customer service.

"You seem to have reached this page by mistake. Click the following button to continue to your initial destination." You cannot possibly know where I want to be, and your "solution", a button that does the same as the "back" button, in use since internet conception.

Since Frontier took over for AT&T the service has been shady in different parts of our house and we don't get service and they advised they have no guarantee of service. I'm now going to be charge a tech fee which was never charged by AT&T when we had a problem with our service. I am so angry that a company that I did like dealing with left CT and left us with sub par service.

This is the slowest and most unreliable internet I have had in my whole life. When I even have a connection to the internet, I have a poor D quality 175 ping on all my games, making most games unplayable. If anything, ANYTHING, else is using the internet -- phones, tablets, laptops, consoles, etc. -- horrible lag spikes that are so bad you want to throw your modem out the window occur. Simply having someone open or load a web page causes a 500 ping skyrocket until the page is done loading. This is seriously the worst experience ever, and if you are in a Frontier contract i am so sorry and i will pray for you daily. $60.00 per month and i get...get this...UP TO 3 MBPS...THAT IS SO BAD THAT IT IS ACTUALLY SAD. I am just altogether done with Frontier. I can't wait until Road Runner comes later this week and saves me from this hell...

I have never been driven to tears before by a company's service. This is a first for me. I am on the verge of looking for a lawyer to sue this company at this point.

I was forced to switch to Frontier against my will. I had service interruptions ever since they switched me from AT&T. After ten technicians came out, the last gentleman told me there was nothing they could do. I spoke to over 40 poorly trained representatives. Seemingly enjoy playing a game of transferring you to the automated system or hanging up on you... and finally to a supervisor by the name of Cynthia ** who not only lied about not being able to view tech notes in the account but also failed to call me back regarding a refund. I had to obtain the refund by filing a dispute with my credit card company. I have never been more dissatisfied in my life.

I pretty much wrote a journal of my experience with Frontier Communications to accurately illustrate the poor customer service, false information/lying, and fraud. 12-24-14: contacted Frontier Communications on 12-24-14 and opened an account and agreed for 12 mbps regular internet for $49.99. Setup installation date for modem by Frontier tech on 12-31-14, 08:00 - 10:00 a.m; provided debit card information for auto pay. 12-31-14, at 09:30 a.m. Frontier called and informed me the service I bought couldn't be provided due to overuse of local equipment. Downgraded to 7 mbps for about $37 and was informed I should receive the modem via mail between 12-31-14 and 01-02-15. 01-03-15: contacted Frontier due to no modem received and was told they would ship it next day and should arrive no later than 01-04-15.

Frontier took over my internet service account in November from AT&T. Their billing department is a nightmare. When I contacted their customer service through their webpage chat I was #69 and it took an hour and a half to get someone to assist me. Said person could not explain the double billing and did not understand what "auto pay" was. She kept telling me to submit a payment when it clearly said on my account that my auto pay was already scheduled. I subsequently emailed their customer service department and never received a response. Tonight I received an incoherent email stating that my January and February bills had been combined (which I know because they recently took that amount out of my bank account), and that I would be receiving another bill for both January and February that will also be combined. Uhm, what?

I informed AT&T to end my account when the exchange occurred. Then on Nov 25 2014 I called and informed Frontier I did NOT want service with them.. I got cable. Today Feb 11 2015, I get a bill for $1600!!! They are STILL charging me!!!

Where do I begin.. Well for starters, I've never written a negative review for anything before but I simply feel like I have to because Frontier is THAT bad. AT&T did its customers a HUGE disservice by selling off their CT customers to Frontier Communications. They have been awful from the get go and have not shown any signs of improvement. The cable signal is terrible. Every show/movie on demand constantly freezes and it makes the show/movie not worth watching. Seems like it's being streamed using 56K dial up Internet.

My service was suspended by Frontier, their issue because their people did not do what they were supposed to. After almost a week and spending 8+ hours on the phone with them, still do not have service. Also was hung up on by a Supervisor.

When we were finally able to upgrade from dial-up I thought the bad days of atrociously slow Internet was over. Boy was I wrong. Frontier Communications is without a doubt the worst ISP in America. Dial-up was slow, but at least it was consistent. At least one every couple of hours I'm disconnected from the Internet anywhere from 10 minutes to an hour, and no amount of resetting or restarting helps. I have never seen above 175kbps download speed or 50kbps upload speed, and I'm paying for 3mb/1mb, which is embarrassing enough as is.

My home internet service is freezing up all the time to the point you cannot use it. I have contacted Frontier several times, although they are very nice, they have admitted that there is a problem and they are working on it. They are not charging me for the internet service, but what good is that I sometimes need to work from home and cannot.

AT&T did its customers a disservice by selling off their CT customers to Frontier Communications. From day one Frontier has been a disappointment. They would rather you cancel and get a cancelation fee than resolve a situation. We have two phone lines / two phone numbers. We've had two numbers for years. For some reason Frontier doesn't have the technology to support two voice-mails. We were with the understanding that their offerings were the same as AT&T -- NOT!! Customer Service is really not trained to deal with customer concerns. We were put on hold several times and they were glad to accommodate a cancellation. We'll gladly shop for another provider. CT beware -- if you are saving a few pennies with Frontier -- think about moving on as your time is worth more!

This seems to be the norm with these companies, but you have to check on your internet/phone/cable bill every 3-4 months and be prepared to haggle for the latest deals. E.g. I have 35/15Mbps DL/UL. Saw a deal for 50Mbps for $15 less. Called them and they said "not aware of the deal, blah blah". I went to the website and said here it is. They said "Still can't find it". I then said I'll drop and just do this through the website then they said... “Oh wait here it is”. Kinda funny but oh well - just be prepared to haggle when you work with them to get the *best* deal that's available.

It's hard enough to live in CT without being ripped off and dealing or wasting your time with poor service. Email ** until they get the point that this service is unacceptable. Uverse was not perfect but they were 100% better with no doubt a way better provider and way better customer service.

At midnight, Thursday, 02-05 I lost all three (bundle) Frontier services. TV, internet, phone. After an hour of resetting, rebooting, unplugging, etc, etc. I got back TV and internet but NO PHONE. Since then, I have contacted them at least 6 times via chat. Another 6 times via internet. Another 3 or 4 times via phone, and no repair has been done. They have given me a repair number two times. Lost the first in their system, and the second one has still not been answered to. I need my phone. I am a new widow, alone, and worried about having no house phone. I have a cell phone, but I am old fashioned, and afraid not to have contact with the outside world. I get apologies, and "We will try to help you" but no results. I have, today, ordered a new service with Optimum, who can't come until Tuesday 02-10. Frontier has continued to be of no service and no help. Their tech support is dismal. They continue to not deliver any help.

Since Frontier took over AT&T I can only get on my mail accounts 1/2 the time. I see from all the other reviews that everyone is experiencing the same problems. I filed a complaint with the Better Business Bureau and maybe if all concerned with their service do the same, they might fix the problem.

We have had AT&T internet for years. We recently lost that and were forced to turn to another company. We, mistakenly, choose Frontier. The sales person we spoke with was very friendly and convincing. We were told we would have a tech arrive at our house on an assigned date, between 8 & 5. On that date, my husband took the day off from work and stayed home. No one arrived. At approximately 4:30, he went online to check on where the tech was, and was told that the tech may not arrive before 6.

We have been with Frontier since August 2014. They are the only ISP in our small town. They quoted one price that would be locked in for a year. Every bill we get has been a higher amount and never the same amount. My wife calls every month to gripe & they adjust the amount (never-ever getting down to the original contracted amount). Today they took a second payment out of our bank account (never use auto pay with this company). They are either corrupt or inept. We will be looking into dish or DirecTV for internet. TIRED OF THE BS AND LIES!

When we moved in, Verizon was the carrier. We had it a few months and they sold it to Frontier. At that time, you could enroll in DirecTV only. When their contract expired with Frontier, Frontier sought out DISH. They did however keep our phone/internet access. The advertised d/l speed is 6 mbps. Our d/l speed is less than 3. Bro-in-law next door has DISH and is not happy with options. He also uses nothing else with it and it is nearly cost prohibitive. I called Frontier recently to see if they would finally have true Broadband according to the FCC (must be 25 Mbps at least to be broadband). They had no clue to my FCC reference. Having come from Ohio and fibre net, I have never been so discounted as a customer. Of course they realize that we have little choice because we're in the rural part of WV (who was nearly all rural).

We started having issues in December of 2014 where our connection started to drop. Having never had this issue, I thought I had best check all of my internal systems and wiring. I actually bypassed our internal wiring by connecting straight to the junction box outside of our home. Same problem where the connection just kept dropping. I called tech support and asked them to schedule a tech to check things over, he did not call or show on the scheduled day. He did arrive that Saturday with a short notice. He tinkered with the modem and said "Well, if they would just stop adding new customers to an overloaded system there would not be these issues." He left, went down the road somewhere. Called back several hours later and said "Well, if you still have issues, call in on Monday." Indeed we had to call back in on Monday.

I signed up for a service install. Paid for a person to sit with my 90-year-old father, waiting for Frontier. They never showed. Never showed the following day. After an inquiry, the CS rep told me the work order was sitting on someone's desk and manager wouldn't act on it. It was too late in the day. Pissed off, I canceled. OH then the whys, how comes, we're sorry crap.

My boyfriend and I were trying to transfer our current home phone number to our new Frontier services, but for some reason something that could have been so easy to do became a bit of a nightmare. When my boyfriend first called to become a new customer they told him that they will contact Comcast to transfer our phone number and it would take up at least a week to schedule an appointment to install our services. A week passed and we never heard from anyone. My boyfriend finally called them back after a week of waiting and asked them what the status was, first they said they never heard back from Comcast (??) then they said that our number was non-transferable, which did not seem right.

I have never had Frontier. There is a phone number on the bills, not MY phone number. Now I am getting letters threatening my credit records for non-payment. HELP. Is there a class action suit against them? I am shaking and crying. Too old for this.

I have never dealt with such a UNPROFESSIONAL team of individuals. The managers are all liars, the customer service reps dont know what they are doing. They can't seem to find my account but they found my deposit. I am willing to pay Comcast $140 a month for a peace of mind and their professionalism. I had a install for today, no one showed up. I called and the manager Justin lies until it was time for him to go home. Getting a refund and taking my business elsewhere.

If you are considering signing up with Frontier...dont do it!! I rarely write reviews but this one I feel very strongly about. I call to set up internet service with them a few days ago and we set the time for them to be here to install the equipment, in between 8 AM and 10 AM today. I told the person on the phone that I did have a 12:30 appointment and I did check to make sure we should be done by 12:00 and she said that would be no problem. So 10:15 comes along and no Frontier. So I called them up to see if they're on their way. The girl on the phone have to put me on hold and talk to dispatch. They had me scheduled any time between 8 AM and 5 PM. And I explained to her again that I was scheduled between 8 and 10 before my appointment. She asked me when I'd be back, I told her 2 o'clock and she told me that they will be there in between 2 PM to 5 PM.

If there is any other internet available take it as I promise frontier is not worth the hassle or expense.

As soon as Frontier took over U-verse, the internet speed dropped. We no longer have access to an online DVR. The router rebooted itself daily and they started charging us more money! I contacted support when my internet was crawling (5.75mbps) and the guy told me I had to go buy an ethernet cable to test the wired speed and they don't guarantee wireless speeds. He refused any other support. I am switching to Optimum.

I haven't even had my internet installed yet and I am very unhappy with their service. I was promised an installation date (February 2nd) and the day came... no internet, no calls, no explanation. I called back and was told that the tech "realized" that there would need to be more work done because of the type of building I live in. I find this strange because several of my neighbors have Dish TV which uses Frontiers service. How would they NOT know what kind of installation method would be needed if they have already installed internet in my particular apartment complex?? To make matters worse they said my installation date would be on the 12th!!!! 10 days later!!! I work and go to school ffs - the requested date was requested for a reason!

Where do I begin? Nine years I've been dealing with this company. When I went from dial up to high speed, little did I know that all Frontier would offer is between 5 and 50 kbps. Dial up is 56K so I wasn't even receiving anywhere near the advertised 1mbps. They always seem to throw the blame on me until I was told in one of my hundreds of calls I've made that it, "just wasn't cost effective for the company to upgrade the service." I then told them it wasn't cost effective for me to pay 40 dollars a month for an inadequate service and that I'd pay them only 10 dollars a month even though it wasn't worth that. For months, I paid them 30 dollars less until my bill got so high they threatened a collection agency on me.

This internet sucks! I do not recommend this internet at all! Only reason I have it is because I can't get anything else where I live. Bandwidth is always full! I always have the worst speed. Don't get this! You'll be as angry and frustrated as me.

Entered into a promotion Oct 2014 and each month since bill has changed to a higher price. Have had billing issues with them since Jan of 2013. Make sure you get all the info before you take their promo. They change it without notice and requires hours on the phone to straighten it out.

Since att switch my service with this crappy horrible service I have been having nothing but problems. They are the rudest worst internet service anyone can have. I would NOT recommend this crappy service to anyone!!!

Discount of bill - I Bill ** have US mailed to you 6 times your form. I'm a disabled person and very low income. You have not responded to me - WHY? Thank you.

In the month of December 2011 we tried to sign up for an offer that Frontier had advertised on their website. I called their customer service and setup the deal and paid for it. Later in the week as we set up the installation they tell me the offer I paid for is not valid in our area and it would be more money than it was advertised. I told them I wanted to cancel per the 30-day option. They did not hold up their part of the 30-day agreement and I continued calling them until they said they would take care of it.

My very elderly grandparents live in the housing where landline is vital for their everyday living (open the door with a push of a phone button, connect to hospital emergency services and other health related services). They lost their phone number when switched to another company but when a few days later they decided to switch back to Frontier-problems had started. They are still awaiting for the number to be returned since 12/03/14 (2 months). This is nonsense and worse part is you can never get the same supervisor on the line-they don't simply follow up. Worse customer service ever. Who suffers? Elderly defenseless veteran and cancer survivor. I cannot believe that Frontier has any humanity left! (I am not bringing up another billing issue which itself is a huge mess!). Hope FCC will nail them down soon!

Frontier billing had taken out a payment from my bank account but they did it twice! When I called back, the woman I spoke with told me it would take no more than 3 hours. Well, it took 24 hours to be sure. I'm not happy with their system.

Frontier added service without my consent and overcharged me. I signed a 3 year contract for $69.99 a month, but they bill me $112, a $40 different? To future Frontier subscribers: Do not fall into their traps and read your bill carefully every single month because Frontier will trick you. They would send a stack of paper every month and make it hard to understand the bill. I am glad my 3 year contract is almost over! To Frontier Communications: I will tell everyone I know how bad you are until you make it right!

DSL Internet Connection - My experience mimics others on this site. I have been dealing with Frontier since October 2014 for the same problem. I don't know how many times I have called and spoke with their customer service folks all with absolutely no success. I am continually told that they will look into it and someone will call me back. One call connected me with a rep. who said they work out of their home and he couldn’t really help me but he would have a supervisor call me. Three weeks later I got a call from some "supervisor" who said that this issue had to "go upstairs" and he will talk to a "regional manager" to get this problem resolved. NOT!!! That is all you get from this outfit is promises. I am researching other options.

I don't recommend to any person to gave services with this company. Is terrible services and increase the bills without notice. Prices up for less service. They're never helpful to the customer. They put in contract without your permission.

January 8, 2015 placed a call to Frontier looking for a bundle service of all three - TV, internet, home phone. Unable to provide/offer TV services, did offer VOIP and broadband max. internet service with very good price, and I could keep my same phone #. Received confirmation # and was told to expect a call for installation soon. Today Jan. 26th, I called them back asking whether they were going to come or not. The service rep put me on hold to check and came back 20 min. later and apparently it hadn't gone through.

We have had Frontier for almost a year now. The only reason we have had them for this long is due to the very limited alternative options here in the country. From the beginning subscribing to the 24 mbps plan, our average speed is around 3 mbps. The internet often goes out for days. Everything else I read here from other posts holds true here, too: turn off the equipment and turn it back on (which doesn't help), we will call you back (they usually don't), the tech will come by (he doesn't and if he does, he tells you whatever, but nothing changes). We lost days by staying on the phone with them trying to get a resolution. We also got the most honest answer there is a couple of times from their reps: the slow speed or the outage is due to high demand. High demand? That is like selling me a 5 lb. bags of potatoes, having me pay for it, but then only giving me 2 potatoes, due to the high demand!

TV and Internet have not worked since AT&T switched to Frontier. I have not had steady TV and internet service in over a month. Also my bill for AT&T was up to date. Frontier states that I owe over 3 months. When I talked to billing the man stated that it would be looked into. He also stated that I would get a better service plan for my inconvenience and a higher internet speed. I was told a tech would come to my house for the service on Jan. 14. No tech showed. Over a week ago I was told they would send me a new modem because that is the problem. The modem took a week to receive. I hooked it up and for 6 hrs. today I was on the phone with several different techs and still have no TV service. In the past month I have had to call approximately 20 times with no resolution.

This is the worst piece of ** internet you can possibly have. $60 a month for high speed all night long nothing loads. It's ** horrible! You don't even want to use it - it's so bad. All they tell you is unplug the modem. That is all they know. You can tell them your ** house is on fire and they would say unplug the modem. ** frontier! No STARS.

In November 2014 I was told by a customer service rep that Frontier was not accepting payments yet and that prone will see their first bill in 2-3 months and not to worry about it. I even made a 130.00 payment that they won't give me credit for. Now they're saying we owe $600.

On 1/7/2015 I called Frontier because I was interested in fios tv with internet and phone package. The Frontier sales rep told me to give her my zip code which I did. She then sold me on a triple bundle and that their fiber optic system was HD with over 200 ch. I paid $75 upfront with an install date on 1/20/15. When the tech arrived he told me he was here to install my internet and phone I had ordered. I told the tech that fios tv was included in my package. He said I only had copper lines at the pole in front of my house.

I have had 24 mbps with AT&T (now frontier in CT) for about 6 months. In the last month there were days when the internet just would not work or was so slow that even images would take a while to load, but I assumed they were doing some work. Today I called Frontier, they did the usual (shut off the equipment for a few min...) Now I noticed I was getting about 12 mbps and they tell me that's what I am paying for and they don't even offer a 24 or 25 mbps. WTF!!! 2 hours on the phone and no fix. Canceled my account in mid contract and I won't pay the fee. As far as I am concerned they breached the contract. I am pissed.

We have AT&T internet service for more than 4 year. During that period we rarely have slow internet or no internet or any billing problem. But since Frontier took off, every other day we have problem with internet, especially during night when you really want to watch something on your free time at home.

Great customer service, installed on-time. Got high speed and phone line with free long distance and features.

We always had good service with AT&T and then they sold our telephone/voicemail service to a company called Frontier. What a disgrace this new company and the customer service. We no longer have our names on the caller ID nor is it our voice when people call our number. The caller receives a message that says that I do not want to receive their call at this time. Not my voice at all. Then the caller ID is not even my name or number. Trying repeatedly to call Frontier Customer Service and they say they will put in a complaint; however, cannot assist me at this time... MOST FRUSTRATING AND NOTHING IS RESOLVED.

Back in the spring or early summer of 2014 AT&T finalized the deal with Frontier. The full change over in Oct of that year. We stopped receiving a bill from AT&T in the spring. I tried to pay online like I often do and found my AT&T account canceled and inaccessible. I then tried Frontier because I had heard in the media that the transfer was going to happen. Frontier's web page said that they would notify me when my account was ready to access. Tried again in Oct, still no access. Several times I tried to pay my phone bill - no access, no access. Then in Dec 2014 I get a bill for over $800! I have only a landline. Our internet is from the cable company. My normal phone - ONLY bill from AT&T was $35/mo. At worst I owe $280, not $800+. I was physically unable to pay for anything because of closed AT&T accts and not yet open Frontier accts. I tried, repeatedly.

I cancelled AT&T 10/15/14 (even have confirmation) and apparently they were bought out by Frontier weeks later. I switched b/c AT&T said they weren't wired for my building on the 4th floor. I paid my last bill of $154.04 10/10/14. In December I received a Frontier bill for $237!!! I called and they said my account was active with them, they even sent boxes to my prior address that I didn't even live at anymore. They were charging for cable/internet I didn't even have or use. They said they cancelled my acct. 11/21/14. I advised no since I have confirmation I cancelled my AT&T 10/15/14. They said "ok, but you still owe $180" b/c the last payment they have on record was 9/2/14.