Frontier Communications Reviews

Today I still have no internet, no TV. I just waited 35 minutes to simply cancel my service. I do a significant amount of work at home on the internet. That became impossible, my wife is finishing her masters degree and is unable to access her course work. My high school daughter could not finish her English paper due at noon today. She tried Starbucks, but they were down due to frontier. She had to go to the New Canaan Ambulance Corps to finish her paper. Frontier has shown a complete lack of respect for its customers. I will be contacting the Ct Attorney General's office to file a complaint and I encourage others to do the same. This situation is appalling.

This is unacceptable. I asked to speak with a supervisor. The supervisor did not seem to be understanding the urgency of my situation. I began to shout at him. He told me there was "no reason to get upset." Finally, after shouting at him for five minutes, he agreed to expedite the order and rescheduled it for November 3rd. Although the date has been changed back, I do not have confidence that it will, in fact, occur tomorrow. Last night I checked my number again and found that the same "cannot be completed as dialed" message comes on. I called Frontier again. The associate told me I must call back this morning to speak with a technician. So far, the transition to Frontier has been a fiasco.

We just met and already you have lied to me twice. SMFH.

I figured I could call the guy who promised me the $25 credit. Perhaps he would have documented that because he had actually called to make the appointment for a technician to come to my home and he had given me his extension number to call him personally if I needed any assistance...guess what that was when my nightmare began. It feels like lifetime movies when sane people are made to feel like they are insane. This guy claimed he had no clue and absolutely no documentation that I had call him, left him a voice message and that he had returned my call and made the appointment for the technician to come to my home. His words were the technician didn't have to come to my home and that he could give me $25 credit for my troubles - how did that sound. But I'm glad I know I'm not crazy because I have the phone records and my roommate was home when the technician came to install the internet and more so because the technician left another unopened box in my home because the one Frontier had sent me wasn't working for him so he left to get another box. Which he ended up not using and left it unopened in my home.

So with lots of work, I had the phone lines transferred back, but kept our separate Comcast high speed internet. I got a bill last Friday from Frontier showing that I had internet with them. I called, saying "I don't" - then I am informed that when I transferred the phone lines back, I thought to finish out the original contract and not be billed $5K plus, I had actually signed a NEW LAND-LINE CONTRACT FOR 36 months! I argued that I did NOT ask for a new contract, I was only transferring the lines back to finish out the original contract. Then I see the Contract, which I had been looking at to make sure all 6 lines were correctly ported back had a little line in small print "36 months".

When I was going through the arduous process of porting back, the Frontier rep and I went back and forth to get all six lines ported. She said that the remainder of the contract would now be cheaper, as I eliminated internet. Not so!! She was actually SELLING ME A NEW CONTRACT and definitely knew that was not what I was asking! I was trying to leave Frontier, and she knew that - we discussed it. So now, I have a new three year contract. They do not care. If I can ever get out of Frontier, of course, I will never, never, deal with them again. They intentionally defraud people and small businesses.

I found a couple numbers and called them and submitted letters to them. They did eventually return my calls but just to blow more smoke up my rear. They told me that they have several projects that would be completed in my area in the next few months and that my problems would be resolved. WELL that never happened, and when I checked with the county court house Frontier did not even have any work permits or applications on file. MEANING they were not only lying but purposefully misleading me and by way of word of mouth my customers.

I have since then called over 30 times and still receive no real answers or fixes to my problems. They suggested that I buy the next speed only to find out there is no other speeds available in my area, then they suggested that I buy Frontier Satellite which is just Hughesnet rebranded so I can have the speed I want, but that not only comes with caps but also is about 3 times more expensive, which brings me to the other point: People in my area are paying anywhere from 50% to 200% more for the same services from the same company that people in the cities are paying. Fair? That is not even mentioned in this equation. Frontier has not only dropped the ball here in WV but has continuously shown they do not care about their customers and are only here to take our money. I am done calling them and getting nowhere. From now on it will be a matter for lawyers and courts to decide. I still have internet most days, but the outages, and the incredibly slow speeds we receive are a bad joke.

So I called Frontier and spoke with a manager. He said that he would look into that. So finally after a month my internet got put in. When they put the line in they didn't even let me know that they were burying the line. So well they put the line through my septic field and on top of my septic tank. So that has been nothing but a fight with them to get the line moved. My internet is always cutting in and out. They just came out around the 2nd of October. And reburied the line, that's a joke. I told them that they were not to do anything without me giving a ok.

Well I was sleeping when they started till my house was shaking so bad. And they put the line on top of my propane line going in the house and my septic line coming out of my house. On top of that they still have the line in my septic field. I called and talked to a rep and he promised that they would dig the line by hand and move it. Well I received a call from a tech that comes to our house and was told they would not move the line again. I have talked to supervisors and they say I can have the line moved if I pay for it. And how I would have to pay for ms dig to come out and mark my propane line and how I would have to dig my propane line up myself before they would even move the line.

So now I'm looking for a new company. But the tech also told me how he don't care if I cancel or not. Also how my internet didn't work since they put the new line in. And tech Joe showed up to my house and demanded that I get home right then to let him into my house. When he wasn't to come out for 2 more days. Well I got a new tech to come out because the tech. Joe wanted to charge me to rewire my house. Which has new wires in it, come to find out my internet been going out cause of a broken line under the road.

We contact Frontier to see if they'll try to keep our business only to be told "you're in a contract". I know we hadn't made a commitment to them in a long time, so we ask "when did we renew our contract?" They said it was in one of our bills and that it was an auto renewal. That's sneaky and their little "technically we told you" scam was all I needed to hear to ensure they received their last and final payment. Period! I called AT&T because they showed servicing our area on the internet. They checked and said "we're sorry but that this was a Frontier only market because they bought this market area." She then said, "I can check to see if we can get you a faster speed through them?" I said "Isn't it a little odd that you're helping sell for your competition?" She said they do it because they can't sell to this market anyways, so I said "sure, I'll listen to see what you can offer."

10 minutes later, she lets me know that it looks like this area offers 6 mbps and wanted to know if I'd like to upgrade. I said I'm not paying more money for internet, but if they want to "extend" my contract and give me the same price for the 6 mbps, then I'd be interested since Frontier is my only option. 10 minutes later, she tells me "I'm sorry, it looks like the 3 mbps is all they offer in your area." So, 38 minutes on the phone with AT&T to determine that Frontier is my only option, charging a premium for their 0.3 mbps internet, and that’s that. I guess my other option is to just do without internet, but given I have to have it for my job, that ruins that plan.

The sole purpose of this post is to try and share yet another example of Frontier’s only objective; Their Bottom Line. It has to be because of the poor service, shady practices, and pathetic product. In my opinion, it's a monopoly on the market, but I'm sure the other providers made out on the deal too, so I don't pity them. I will say that I was satisfied with my service from Verizon, but that Frontier has been a joke to deal with - overcharging for their poor services, and hopefully enough people will speak up, so that maybe some customer will benefit from all of the scrutiny.

I had just spent two hours running diagnostics on my home comp scared I had malware or a hacker, only to find this is their WAY of MAKING me update my info??? Update what INFO??? I wanted to complain about this way of sending this request only to be palmed off to 4 people who had no clue on why I was so upset. How did I KNOW this wasn't a phishing site? They have my email on there. I pay my bill online - why not have it there. I was NOT happy with the way my complaint was handled at all! I eventually got disgusted and hung up. Will be looking elsewhere for my services!

Two weeks later we still had not seen anyone from Frontier and we had no internet and phone. We called them multiple times and they kept giving us the runaround about the person coming out. So, finally, they told my husband that they didn't service our area. This I find complete and utter bullcrap. They knew when we called that they didn't service our area, but said that they did. So with all this being said, we cancelled Dish and told them that since we wasn't going to be able to get the bundle package that we didn't want their services.

Mind you, neither of us had signed a contract with Dish, we didn't even talk to them and give them our information, Frontier done that. So when we went to cancel Dish, they are stating that we owe them $480 for an early termination fee. Excuse me if I am wrong, but don't you have to sign a contract to have an early termination fee? So, we told them that we was not paying for that and they are harassing us with phone calls from them and a debt collector stating that they are going to put over $1200 worth of debt on my husband's credit. We eventually got our bundle package through HTC and love it, but we are still dealing with these scam artist and frankly I am at the verge of getting a lawyer.

I DO NOT recommend anyone get any services through Frontier or Dish because they will hit you with insane amount of charges and crappy service. I feel that Frontier should be the ones responsible for the Dish because they told us that they could and would service our home and even took money from us for activation fees and so forth when they knew all along that they didn't service our area. I think they are the largest group of scam artist I have ever seen and think that they should be shut down and put out of business.

After taking my information, the employee told me to expect an email with her new number and account information, then put me on hold while he talked to the tech people. About 15 minutes into the hold, he returned. I told him that I was using my phone minutes and this needed to hurry. He said it would be a couple more minutes. Ten minutes later, I hung up. The following day I called from my landline. I told the guy I might already be in the system because I thought the guy yesterday did everything but hook up the phone. He said I wasn't, so we repeated the entire process, complete with me checking that there was no hook up fee, she could get a senior discount, and the service was for $30 a month.

The facility my mother moved into was already equipped for Frontier, but they still were not able to connect her phone for a week, giving her service on July 7. Annoying, but not a big deal. Mom called about the senior discount, and she isn't eligible unless she is on food stamps and in subsidized housing. Again, annoying and untruthful, but not a huge deal.

The big deal came when, about a week later, I received a bill for $114.16, for the phone line that was never even connected, (that was for a total of 1 week of "service") and then, a week later, received another bill for $111.57 for the phone that was connected (which was for about a week and a half of service). Hours on the phone to try to clear this up, only to receive another bill on August 16 for $165.52, which included late charges for the phone that was never hooked up. More time spent on the phone. And yes, there are connecting charges to the tune of $30 which they refuse to waive, and, assuming they ever get the bill correct, it is a whopping $46.62 a month, not $30 a month.

After talking to a representative yesterday, I was still charged a dollar something for a late fee from one of the lines, even though I have paid each bill that we eventually agreed on the day that I received the bill. For 11 weeks of service, I have paid them $174.86, which is significantly more than the $30 plan I signed up for. I feel that I have been lied to and cheated, and I am angry enough that I actually wrote this review in the hopes of helping others from using Frontier Communications.

I finally had a good speed (about 22mbit). It worked amazingly for 1 month. I was about to forgive frontier for all their past wrong doings. But I spoke too soon. On September 4th 2014 one of my Dsl lines wouldn't connect rendering my connection useless. I call they said they would send out a tech the next day. 2 days go by still no internet. 5 days go by still no internet. Oh and I'm calling almost every day.

Day 7 internet works for 5 minutes. I call again. Day 8 finally a field tech calls me, tells that he is baffled on why a different tech disconnected my second line from the main connection center. That day he reconnects the line and both of my lines are up but I have no internet connection. Day 9 call again. Day 10 call again, day 11-13 call everyday. Present day 14 no Internet. It's like they are doing it on purpose so I will downgrade. They tried pushing some bull on me that I might live too far from the main center to get the bonded Dsl service. And I was like no... It worked perfectly fine until someone purposely disconnected my second line. So pretty much it feels like they are sabotaging my connection on purpose.

SYNOPSIS - Installer never acknowledged having been at home. Placard at door or knock on door. Had to call Frontier that evening -- after 10p.m. to find out if we had service yet. Told we would need to plug in to various phone jacks to find which worked! No idea which phone jack it would work in, we have one in every room and some have 2. This could have been eliminated with proper service from the installer. Only service in the Master Bedroom -- not the ideal spot!

Week later: Drops of service happening all the time. Not able to work from home reliably because the service is not reliable! Call Company -- told if they send someone out there will be a service chg.! Really? They never set-up service properly in the beginning! I had to agree to this or they wouldn't help me. Hung-up. Spoke with a good service rep who gave me some ideas and told me again to go through and check other jacks. It is interesting to me that I had checked ALL jacks multiple times before and always wait at least 5 minutes to determine the yeah or nah in function and they seem to increase every time I check them -- weird.

July 4th I have had it! Call at 11 a.m. and am told by the service rep on the phone that since July 1st it has dropped service "over 500" times. No this is not a typo! They will send someone out. Called to see if they could get someone out sooner and they indicate that is as early as they can come out. Service person shows up a day early and they are mad I am not there! (You can't make this crap up). I rush home, service person finds multiple issues. Assures me it is all corrected. NOT CORRECTED.

I cannot feel comfortable doing work through their service. Drops all the time and without warning. I lose too much information. (I am working on my Master’s degree and must send in research and take tests frequently). Told 9/16 they show excessive drops. Rep from Frontier tells me they "oversold" the area and there will be slowdowns and drops at peak times. They will monitor the line. A contract holds responsibility by both parties. It is the responsibility of the grantor to perform. I am paying as the grantee on time and the full amount, for full service; which I am not receiving!

Now it is 3 months later and they are threatening to take me to collections for not paying the $200.99 for non-existent service that they promised twice they would take off. I called them again and now they are being dodgy, saying they will try to take the charge off but it will take months to actually process the request and they may still take me to collections. This is unbelievable, I can't believe they can operate legally while treating people like this. NEVER, EVER USE FRONTIER. They will treat you like absolute trash and lie to you right and left while never providing service of any form.

So the next day came and they installed the dish, and I called my old cable company to cancel their service with the exception of the internet service because I couldn't get rid of that until they sent the new modem. So I called Frontier to find out when they were going to send the modem and they told me they wasn't going to send it unless I sent them $34 dollars because they said that my credit check wasn't a class 'A' but a class 'C' and that I would have to pay this first. I told them I wasn't going to pay this because the salesman and his supervisor said my credit was good; otherwise, they wouldn't have installed my dish. So I called back my sales rep and told him what their customer service had said and he said give him 24 to 48 hours to get it straightened out so I did. He never called me back so I called their customer service again.

This time they said that the $35 dollars was a service charge and that they could not wave it, so I told them that the salesperson told me that he would pay it to keep Me happy. They said they didn't care what he said, he isn't part of their company. He belongs to a third party company not Frontier. So I called the salesperson back and he told me he works for Frontier and that if I paid them the money he would reimburse me just so I could get them to send me my modem, so I did but He still hasn't paid me back yet. On top of this they told me they would have somebody come out to make sure when the modem gets here that everything would be ready to go.

So when the modem got here I find out that I need a phone jack installed for modem to work and they wasn't going to be able to get anybody out to do that for another week and it was going to cost me $35 dollars an hour for them to do that. So I finally said I don't want your service. Now they have sent me a bill for $52 dollars for Sept and Oct bills and I still don't have the service that they had promised in the first place....

First, our first month's bill was well over $75 (nowhere close to the $45 or so we expected). Even after the initial installation fees were paid, our bills continued to be way more than was promised. Second, the service is TERRIBLE. Just connecting to Internet takes forever; and, if/when it finally does connect, my computer freezes. I can't even download an email attachment or watch a YouTube video without the router kicking me off 5 or 6 times. Yes, I might be saving 50-60 bucks a month, but for the lack of access I've got, I'm still getting screwed. And you know what's the most annoying? Frontier doesn't have a way of contacting them to complain about how awful the service is. No customer feedback on their homepage, no complaint dept. Just an automated 800 number and tech support. Tell your friends that, no matter how bad they think their current provider is, stay with them and whatever they do don't ever use Frontier!

Upon contacting customer service, I was informed that someone would just come to my area, look at the lines OUTSIDE and then in 2-3 days I would receive router via UPS. Well, guy shows up, no problem right. Says everything looks good, that's awesome!!! Then 2 hours later there is another random employee at my door for install. Call customer service, and told "Oh yes, they were going to be there to install between 1 pm and 3 pm".

I am not sure what is wrong with this company or what grade school they are getting these dropouts that work in their customer service department from, but I've already cancelled. If this is how their human portions of the company work, I am terrified to see how the automated and technical sides work.

8/7 comes, no one shows. Call them back. They say that order was cancelled. We reschedule for 8/19. So, I call the "manager" because she had given me her number. She passes me off to a tech support person. That person says, "I'll get back to you soon", but never does. I stay home all day on 8/19. No one shows. I call the general number. Oops...that order got cancelled or something. Call the manager, leave a message. Call the tech support person, leave a message. Never hear back from either.

Try the manager again a couple of days later. Her voice mailbox is full. Tech support's office isn't open. Come home from work today to a message on my home phone. Please call to schedule your upgrade. You can't get 24 but you can get 12. No kidding! I already knew that. Call Frontier. The person tells me we will put the order through, but now we don't know if you can even get 12. And, we won't know until the tech person comes out on...wait for it...September 5th. Will they show, will we get upgraded, am I ready to scream?? But...we have no choice. They are our only option for Internet...

Today, still no Internet. I call Frontier and a very understanding and apologetic lady agrees that the tech was at fault and that she will dispatch another tech right away. She places me on hold and all of sudden a rude woman is on the phone asking me if I left Frontier and want to return as a customer. I questioned how she got on the call as I was talking to someone about getting a tech dispatched. She was rude, would not listen, and kept talking over me as I tried to get put back on with the lady I was on the phone with previously. She said she didn't know who that was and transferred me back to tech support to start all over. Again, a different person in tech support at Frontier agreed that the tech should have resolved it yesterday and they would send HIM back. I requested someone else but was told that the ticket was still open and belonged to him (Mike).

Mike came to the store again, was annoyed that our IT guy didn't fix it and we told him that we don't have an IT guy and that Frontier said that he should have been able to fix it yesterday. He still didn't know how and called his "buddy" from some mom n' pop PC repair place to show him how. At this point, the Frontier tech leaves, hides in his van in the parking lot across the street, and waits and watches. While I'm on the phone relaying all of this info in real-time to Frontier, the tech support person was flabbergasted and agreed that not being able to swap a modem, calling a non-Frontier tech to finish a job, and leaving multiple times was unacceptable. "Will", Mike's buddy, did get us back online and wants $100 for his work. I'll be fighting with Frontier for years about this matter, or until our contract is up.

Thankfully, there's now another company providing Internet service at our location. A major manufacturer located at the same facility we are has already moved away from Frontier because of their terrible service and now we will follow. A word to the wise, don't go with Frontier unless there are no other carriers available. You'll be sorry if you do.

I got my first bill and it was $392!!! After many hours on the phone with customer service, I would find out that I was lied to by the initial salesperson, and that my monthly bill would be $125 for the first year and $135 for the second. I decided to bite the bullet and suffer through the two year contract, so I wouldn't have to pay the early termination fee. After the first year was over, my bill jumped to $142/month, and kept climbing for the next few months as high as $175, until it settled in at $153/month. My Internet would go out multiple times a DAY!!! I did not take this lying down. Over the course of my two year contract, I probably logged over 60 hrs on the phone with customer service arguing about my bill and the service I was receiving. It didn't matter. It was all in vain.

When my contract was close to coming to an end, I was chomping at the bit to finally get rid of Frontier and be done with this incredibly painful, tedious, frustrating, time consuming mistake of a "business relationship" lol. I called them and asked them, if I cancelled my two year contract one week early, would I be charged the early termination fee, considering the problems I had throughout this fiasco. They said they would let me off the hook and that my bill was paid in full, so I would owe them nothing. I was elated to finally fire these incompetent fools, so I did. Two weeks later I received a bill for $336. I called and spoke to a representative that explained to me it was a billing mistake and the early termination fee was on there. She said she would take it off - when all was said and done I would have a $50 credit, and to wait for the next billing cycle and it would be corrected. Two weeks later I received a past due bill for $136 that was going to be sent to collections in 5 days, if not paid.

I called and spoke to a supervisor and she told me that the other customer service reps misspoke and that my final bill was $136 and then I would be done with Frontier. I was livid and wore down from dealing with customer service for 60 freaking hours that it was just easier to pay the bill and put these morons in the rear view mirror for the REST OF MY LIFE! I NEVER write reviews (good or bad), but in this case, I felt an obligation to warn everyone and potentially save people the migraine headache that dealing with Frontier Communications has been for me. HEED THIS WARNING!!!

In mid-2014 I relocated to the west-coast. When I called to cancel my service, I was told I would have to pay an early termination fee. Frontier was claiming that I had a two year agreement, but since I knew relocation was likely, I know I would not have agreed to any term. In fact, I recall checking the option for no contract when I first ordered my service. The early termination fee was $100 but they said since I was moving out of the area, it would be reduced to $50. This fee would show up in my final bill. I objected saying I didn't sign any contract binding me to their service for two years but decided to wait for that final bill before fighting it any further since I had a lot on my plate with such a grand scale relocation across 3 time zones.

Well, I got moved and I got my final bill with a $100 early termination fee. I called customer service and they said their system showed I signed a contract electronically through a website in December 2012. I asked for a copy of this contract and was transferred to their Escalation Department (friendly sounding place). I spoke to Christina in the Escalation Department. She told me she had authority to adjust the fee down to $50 but no further since the system showed I had signed a contract. I again asked for a copy of this contract. Two emails came to me. One was from "priceprotection3" that told me I was required to follow a link where I was to read and agree to terms and conditions of service. Let me stress that I was REQUIRED to agree. The link took me to a page where I had to input my Frontier email address (which I never actively used). Since I no longer have a Frontier email address, I couldn't get past this screen.

However, the second email was from Christina and included the "contract". This document was basically just a terms of service agreement with an arbitration clause. Nothing in this agreement says anything about a two year commitment. There are no dates. In fact, portions of this agreement talk about the penalties you must pay for early termination IF you have a term agreement. It is not, in and if itself, an agreement for any term commitment. In a nutshell, Frontier is charging me for early termination of a two year agreement I never entered into. While they have agreed to reduce the charge, the fact is there is no legal basis for this charge. I wonder how many people have been strong armed into paying an early termination fee when there was no early termination.

Then I got to where I live now and the internet monopoly here is run by Frontier Communications. The only package they offered was DSL Internet, which costs roughly $45 a month for 5mbs Down / 2mbs Up, but realistically it averages around 1mbs Down / 6-800kbs Up. But that's not all you pay for this "quality" service, you also of course have to get a phone line because it is DSL, which costs you another $30+ per month, so in the end just to have a horrible crap service I end up paying nearly $100 for crap.

But that's just where it gets started: When I first moved here and was having these speed issues I got frustrated with the speeds and complained to their Tech Support, and what did they say? "We actually just started a new turbo service in your area which will increase your speeds to 10mbs!" After the incredibly slow speeds I was suffering (I use my computer for work, my kids stream their shows to the xbox and sometimes I play games online during my off time, all of which were impossible to do with these speeds and performance.) So of COURSE I took the Turbo speed, it was only $14 more a month after all!

Did that fix my speeds? Heck yes! It seemed much faster (than what it was) and admittedly I was able to stream my kids shows AND do what I wanted on my computer now, sometimes it was still slow but at least it seemed to work. Until one day I was having a heated game on some First Person Shooter game I don't recall anymore, but my friends on TeamSpeak (voice communication program) told me to check my speeds on speedtest.net (I have used this before but never bothered after getting turbo.) Come to find out my speeds were coming back around 2mbs Down / 800kbs Up.

There are no words for the rage I was in. After cycling my router/modem multiple times and the speeds never improving, I called Tech Support..... The CS Rep's answer was "Oh I'm sorry, we actually don't offer those speeds in your area, the fastest speeds we can guarantee are 2mbs Down and 1mbs up." So basically at that point I had been paying over $100 a month for 2mbs Down / 1mbs Up (When I got even that).

Over the years if you can believe it, the service and quality has gone DOWN. My speeds have gotten worse and worse. I have had technicians out to the house MANY times, they plug their tool into the wall, make some calls to "the office" and then show me a speedtest of my advertised Up and Down, then it works great for a bit, and then crashes out into a flop again. It disgusts me that after over TWO YEARS these people have done NOTHING to upgrade their network, only add more poor suckers to it and deliver ever decreasing performance. To give you a comparison, my cell phone speedtest.net scores were 30mbs Down / 10mbs Up.

I will be canceling both my Business account at my storefront and my Residential account (and getting rid of that worthless landline) and getting a hotspot plan for my cell phone. Even my cell having to deal with towers gets more reliable service than my DSL... Oh yeah that reminds me, my Frontier Internet also stops working randomly every week throughout the days. For no reason at all, my internet will go out, all my devices will disconnect and then reconnect as normal. I've complained about this for two years, I've gotten responses from "We are doing work on our network" to "Make sure you log in to your Frontier Yahoo email every now and then, sometimes that makes your router work better".

If there is ANY other provider in your area, DEEPLY consider them before you take Frontier. The product offered is HORRIBLE. The problem however is the way America's Internet system is setup, most companies have a monopoly on an area and it comes down to "Take our crap service, or cut the cord and live in the stone age. Don't like our speeds? Ooooh, that's too bad, I'm sorry, geee, I'm so sorry, yeaaaaah." Here is where my gripe starts.

THE CEOs OF FRONTIER NEEDS TO DO SOMETHING FOR THEIR LOYAL CUSTOMERS!!! I have been with them since day one! And this is how they treat us. SHAME ON YOU! I will be taking signatures and sending them off to a lawyer about this.... We pay for nothing! Tech support sends you around the circles, they don't even know what's going on! It's a shame.... Soon as another provider comes to this area, BYE BYE Frontier...as all my neighbors are saying as well!

If I happen to be online during the day or evening, it can range anywhere from 0.26 to 1.5 Mbps at best. It wasn't until I told this to Frontier that they finally admitted that their systems are overloaded. They apologized for the poor service and said there is no "estimated date of relief". There really needs to be a class action suit brought against Frontier Communications to reimburse their customers for not getting the network speeds that they advertise. You don't need to take my word for it. Just check out their Social Media page on Facebook. The problem is widespread throughout the entire Frontier Communications network.

First I schedule for an install on July 3. July 3 rolls around and by 2 PM I haven't seen or heard from a tech. I call customer service and find out that despite my original install date which was confirmed with your technician over the phone, they scheduled me for one week later on the 10th of July. Did I get an apology for this? NO! Instead, your customer service agent, "Rachel in Indiana" tells me that it's probably because I used an outside vendor instead of calling Frontier direct. Right, it's my fault! She tells me there's nothing she can do to help me. Fine. Hey guess what? It's the 10th. If I were a good, decent company I might try to make sure the guy who's livelihood depends on internet service gets his hooked up quick because we screwed up and made him wait an extra week. But you're not. You're a terrible company and I hate you.

It's 1:00 and I haven't heard from one of your techs yet. I am understandably wary of you at this point so I call to make sure a tech is coming. I got to speak to "Rachel in Indiana" again. She informed me that a tech is coming out.... unless they don't. What? "You might get an automated message saying that they're going to push back the install." She says, "But they should be there by the end of the day, 6 or 7 pm. Sometimes they work overtime too." So let me get this straight. You tell me that I have to be here for your guy to install the internet. You trap me in my own house from 8 AM to 3 PM (Which is when my install is scheduled for) and then you tell me that they might not even be here during that time? YOU ARE THE WORST COMPANY ON THE PLANET!!! I absolutely HATE your company with a burning, flaming passion from the pit of hell! If I could go back in time and convince the founder of your company to become a toilet paper salesman instead, I would... except I'm sure he'd screw it up and end up selling people used sandpaper instead, that's how much of a pain in the butt you are.

I'm a good, decent, hardworking American who's only trying to study for the medical licensing exam (The most important test of my life). Internet sort of helps, yanno, because of all of the study materials being online these days. Can you imagine how you would feel if I took my job as seriously as you seem to take yours? "Oh I'm sorry Mr. Frontier, you scheduled your appointment with my OTHER secretary. No worries, I'll take care of that heart attack next week for you... unless I don't. But don't worry, if I don't, I'll have an automated system let you know. Now go ahead and go back into the waiting room and wait. I'll be with you sometime between 8 AM and 3 PM. Unless I'm not, of course."

How about a little CUSTOMER SERVICE? What the heck happened to that? Do you enjoy driving your customers up a wall? Are you trying to give me an aneurysm? Maybe you sit back and get your jollies out of situations like this, or maybe your company just sucks so bad that you don't even realize how truly terrible your service is. The worst part is that I'm stuck with you for now because despite your incompetence, it would take longer to cancel everything and try again with one of your competitors. That said, I'm definitely "in the market" for better service. How about you try to step up your game? You can start with a sincere apology that I shouldn't have to ask for.

Upon calling CSR, I was told the opposite and that a dry loop system is not possible and if they attempt it, I will be charged a disconnect and reconnect fee. I also had my service completely disconnected without notice and after a call to the CSR, I was told that service was no longer provided in my area and was hit with a early termination fee. I refused to pay as it was not my fault they had ended service which resulted in it going to collections and damaging my credit (which I ended up just paying to get it to go away). I ended up using dial-up that would stay connected consistently for weeks without interruption while the DSL service I had/have can disconnect a dozen times within an hour for no apparent reason. After a few months, I eventually ended up with Earthlink, only to find out that they were using Frontier's lines and services. I contacted the CSR and was told that they had never stopped service and that the disconnect must have been an error. I ended up switching back to Frontier as it was slightly cheaper. I had to re-sign a contract under my brother's name because they would not give me an account as a result of their disconnection and early termination fee.

As mentioned before, at one point I had no service for over a month and upon asking for credit on my account, the CSR refused and would not let me speak to a supervisor. In another instance where I was getting connection speeds between 90 kbps to roughly 500 kbps, CSR again refused to credit my account for poor service and would only suggest downgrading my package to 1mbps but I would still be paying about 45-50 dollars a month compared to roughly 65 for the 3 mbps line. Also, CSR apparently do not save their notes as I've made numerous calls and "my file" rarely has any notes regarding issues I've had even if the next call occurs within a month of the last.

Regarding the FT, they've always been courteous with me and even given up some of the many issues that occur within the company and in this region. In my rural area, the line has been severely over sold. From the last time I spoke with them, it was at about triple capacity of what it should be running. One FT also mentioned that, despite the over crowding and residents only being able to get 3mbps/768kbps service, that over a dozen 7mbps hot spots were added at the nearby campgrounds anyways.

The FT are not allowed to upgrade major components as only their "construction" team can do the upgrades. The hub/node down the street has been severely damaged for years and been infested with mice/rats and at least one FT has admitted that there are no plans on fixing or upgrading the equipment and that he is only allowed to basically replace chewed up wiring and to get rid of the infestations. The same FT also stated that I have one of the better lines connected to the hud/node because I've had to call and complain so many times. On one visit for issues, the FT was told that he was supposed to suggest replacing my phone lines and that Frontier charges 100 dollars for this service. I politely declined and replaced the wiring myself for less than 5 dollars. This did not solve the issue as a separate appointment found that the equipment down the street had been hit with lightning.

Avoid this service at all costs unless you truly have no other choices in your area. I decided to write this as I've grown completely tired with the poor service and the fact that I again must call CSR as I cannot keep a connection for more than 15 minutes.

I had called the week before complaining about the slow service. I was told someone would check the connections within 48 hours and if nothing was found outside the home, they would call for an appointment to check inside. Never heard from them so I called yesterday to check on the status. They had no further information, nobody came out and nobody called me. I asked to speak to the person's supervisor. Evidently, at Frontier, there is nobody in charge since the representative said he would not transfer me to anyone. I asked him if he'd be happy if his internet service took 20 minutes to load. Obviously he would not be pleased.

I've tried to find the email address of someone who might be able to actually give me some reasonable resolution but again, there's no information out there. While I understand that "high speed" internet service is not actually available in my area, why am I being charged for "high speed"? Where are the representatives of the company who are willing to resolve issues instead of transferring me to customer service where they will try to sell me "higher speed" internet. This is particularly frustrating because they sell themselves as a "communications" company. In reality, they don't communicate at all.

Hearing about their bundle specials a few days ago, I decided to go online to my account at Frontier.com and look at my options. I had an online chat with one **, a transcript of which was later sent to my email address. In this conversation, "Brandon" tells me he can get me upped to 6 MBPS internet speed, new Dish Network Service with NFL Red Zone (I knew it was premium and considered it a perk of the bundle) on 3 TVs, and the same phone plan (unlimited long distance) I have now, for 149.99 a month total plus taxes. Furthermore he said, considering the special pricing, I qualify for this (cut and pasted from our chat transcript): "Brandon: So that will drop the first 6 mths to $99.97, $109.97 for the second six months and $139.97 for the second year and moving forward." Sounds good, right? Considering I paid over 200 with the same services with DirectTV, and less than 1/2 the internet speed, who would complain about that deal? So I said OK, my contract with DirecTV is up, I will take the deal. He set a date of 7-2-2014 (tomorrow) to send in the dish. My wife cancelled DirecTV yesterday after our agreement.

The very next day (yesterday), I went online again to find out when I should expect to see the increase in speed on my internet. To my surprise, the new support person I was talking to said she shows no record of my having changed service! After some prodding and insistence (again, I have a copy of the conversation...), she says "let me check somewhere else" and a few minutes later says she found the transaction. So, I go back to my original questions, yet to be answered. After some delay, she returned again to tell me "you already have the fastest speed available in your area."

Basically, it is impossible for me to get the up to 6 MBPS promised to me. I also found out, through Dish Network, that the premium NFL Red Zone channel would have to be paid for separately, as a premium, on top of the fees quoted me. I have it all documented, and I can post the entire conversation should anyone want to see it. I have yet to get a bill, so I am not sure what to expect there. I have written to the "Supervisor" for my area (last night) and haven't yet received a response. I feel lied to and cheated, this is not about money for me, it is about shady business dealings.

From the looks of recent complaints filed here, for instance, despite having to go through a registration process and give personal information, in my opinion, a class action lawsuit does seem in order, as there are some anti-trust and fraud issues of very severe nature here, which affect many people, and likely many more who are unaware of what is going on.

I now called to determine where my Dish portion of my refund was after cancelling. Transferred to six different departments at Dish, made my anger known and was told by the sixth guy he could definitely help me, only to tell me I had to call Frontier. I call Frontier who says they cannot help me either. Basically we are out the $26 Dish refund we are owed.

You should NEVER consider doing any kind of bundle package with these companies. You are far better off doing things separately. They should not even be allowed to offer a "bundled" package if they are going to act as separate entities anyway.

I sent them an email and a fax to their fraud escalations group today advising Frontier that if the money isn't debited to my account today they leave me no choice but to contact the Attorney General and The Better Business Bureau. I sent that to Frontier this morning at 9:00 AM and it is 3:00 PM and I have not received a call or an email from Frontier.

With 3 household members doing online schooling, I was counting the days till I could switch providers for a better one. Good thing that when the time came; I noticed the fine print on my bill saying they were renewing my contract, I called and had them cancel the auto-renew before it went into effect and they gave me a confirmation code. The next month when my contract finally was supposed to expire, I ordered new services, and when I called to cancel they said I was still under contract and there was a $200.00 cancellation fee! I said no way you scandalous **!

HERE'S THE KEY. I gave them my confirmation # of the conversation I had and told them that if they don't stop treating their customers like that; that we will file a class action lawsuit against them! They said "OK, I will be right back. You're right they say you're cancelled." I say "Damn straight I am!!" The next month, I call and ask "Are we good? Are you showing a zero balance?" "No, you owe us $5.26." says Frontier. "Whatever" I say and pay it. The Next month, I get another bill for $60.00. Haven't had their service in over 2 months now! So I call again. They say I owe. I say "no, here is my confirmation # of the conversation I had with." "I'll be right back mam" (I got a nice one) he says to me. "We'll be sending you a check for $15.00," they said. It's a good thing said I, You do NOT want to mess with me! RIDICULOUS. And I got lucky compared to some people on here. Sorry about all the trouble they are causing people. Good luck.

In the midst of this confusion, the bundled package I was supposed to get with Dish/Frontier did not kick in until just a few days ago (May 21, 2014). As a result, the billing was totally inaccurate. Every bill I received from both DISH and Frontier was TWICE the amount I contracted for in January. I have spent hours and hours on the phone trying to get either one of these companies to FIX the problems they had with their "creative billing." As of this writing, they have turned off my services because I still cannot get either one of them to clean up my account so that I could make a payment based on a "clean" invoice.

Let me add that I have NEVER had any of my services disconnected for non-payment. Not only has this been stressful, but it has been the WORST experience I have ever had with any provider of service in my entire life! This is a tale of woe that I hope never to experience again as long as I live, nor should anyone else. As of this writing, I am still working on getting a bill that is accurate, so I can pay it and terminate the madness.

Two days ago I received a bill for $79.13. The bill came without any supporting documentation or explanation, other than "Your account is seriously past due in the amount of $79.13." So I called the enclosed number, which is to their collections department (!!) and was told it was for phone service for the last two weeks of January, 2014. (800-921-8105) I had ordered phone service when I changed from Comcast to Frontier, but gave up getting it installed in April. So I have never, not even for one day, had phone service with Frontier. I am currently on hold, waiting for the collections person to get back to me to let me know, "If they are willing to write it off."

I have spent large funds since January through May for Frontier's service. Approximately $450.00. I have requested a billing history with explanation so I can see that appropriate changes have been made to my account. Thus far, Frontier has refused to send me any account documentation, saying their billing system is not set up that way. I have no way of determining whether the money I've sent has been appropriately applied to my account charges. A complaint to the Oregon PUD will follow this note.

I have spent about 40 hours on the phone with Frontier since purchasing their service, mid-January 2014. At least 20 hours has been on hold. In fact, I'm on hold right now!! I've typed this entire narrative while on hold with Frontier! So far I've spent 33 minutes and 48 seconds with Frontier - most all of it on hold. While interacting with Frontier is a most frustrating event for me, I am careful of how I do my evaluations.

Many companies use the post-call evaluations to deny their employees raises, or bonuses. Many employees go to work at a lower pay rate, having been promised bonuses. Then the companies look for any way to deny raises, bonuses, and promotions. Negative evaluations from customers is the method of choice for many companies. I do not know if Frontier uses this method, but why take a chance if someone's job or pay will take a hit solely due to poor corporate policy. So evaluate the complaint, but be kind to the employees. I must say that Frontier's employees have been unfailingly polite, and truly attempted to solve the many problems I've had with their employer.

At this point I've been on the phone 44 minutes and 35 seconds, at least 39 minutes on hold.

There was also a monthly fee for digital phone essentials, broadband max and secure computer security which I was promised should only show up on my first bill. I would not recommend this service to anyone. In a nutshell, I paid more for worse service and should have stayed with my cable company instead of giving Frontier a chance. I agree with the other poster, there should be a class action suit against Frontier.

Last week my download speed was atrocious, less than 0.5Mbps. I called support and almost immediately they insisted it was my computer's fault. I had a virus infecting the machine and it was affecting my internet speeds. I booted into safe mode, physically connected to the modem, ran a speed test, and got the same result. I had also mentioned my computer is taking a while because the video drivers aren't loaded in safe mode and it takes a while for the computer to process the image on the monitor if I move or resize the browser. He quickly shot back and said the graphics drivers do load up in safe mode (no they don't). And that was enough to prove it to him that my computer had a virus and it had infected the MBR.

I was completely stunned. I asked if he's seriously trying to make a claim that my computer had been infected by powerful and malicious virus within the last 8 hours without any proof. He went off searching for names of viruses that install themselves on the MBR, but I went and booted into Ubuntu and did a speed test and got the same result. I tried a speed test on my phone, but I kept getting connection errors. I tried again on a desktop with Windows XP and got the same result. At this point he comes back and is about to start telling me names of viruses that can infect the MBR and I cut into his virus spiel and asked, "What are the odds that four different operating systems have slow internet speed and the reason is because they all just got a virus?"

He quickly changed tune, apologized, and then had me do a ping test which had 40% packet loss. He miraculously discovered it was an issue on their end and a technician would be out to fix the problem that day. Again, I was flabbergasted by how quickly he did a 180 and fixed the problem instead of trying to blame my computer. Is there an employee award incentive for tricking their customers? If I hadn't have been one of the 0.1% of people with in-depth knowledge of networking and computers, then I would have believed their blather as the truth and would have taken my computer to a repair shop and paid 50-100 bucks for them to look it over and tell me everything is fine.

Is there a legal duty of care for ISPs? I mean a doctor can't diagnose Ebola because a patient coughed up blood once and then run said patient through a battery of expensive unnecessary medical tests and examinations. How can a company use their technological expertise to obfuscate the truth and leave their customers rendered helpless? How can the consumer retaliate? They can't, there's only one service provider in many places leaving the consumer to either pay for terrible service or disconnect from one of the greatest innovations of all time.

After the technician didn't show up for the installation of the 'bonded modem' I decided I had enough. I called to disconnect for good. I explained in detail how many times I had had technicians out to 'fix' the problem to no avail, the repeated attempts to work with customer service (and every single time I was disconnected, I had to restart the whole process over again, essentially doubling and tripling the amount of time to complete any transaction). Brenda was very nice and understanding. She said the disconnection would take effect immediately and that I would get a refund/credit on my next billing cycle.

Well the next bill came 2 weeks later, and they claim that I owe another $94.02! When I called to rectify the bill, Walt confirmed that there was a credit owing and transferred me to Christine who also confirmed that a contract termination fee needed to be removed and that I would not be charged anything further. She put me on hold to complete the transaction, and I was disconnected. When I called back, Lauren was much more abrasive and informed me that they would not be removing the disconnect fee, because she did not believe that I was entitled to it. So I have had more than 2 years of horrible service, internet speeds of less than half of what I was promised, and when I moved on, they are determined to manipulate the circumstances to their advantage by arbitrarily changing contract dates, and refusing to refund over-payment for services, and they are tacking on an additional $100 just for my trouble.

DO NOT SIGN UP WITH THIS COMPANY, THEY WILL TAKE YOUR MONEY AND RUN WITH IT-- AT SPEEDS FAR EXCEEDING ANYTHING THEY PROVIDED ON THEIR INTERNET! And good luck getting a supervisor. Every time I attempted that request, I was 'accidentally' disconnected..... over a dozen times!

Both accounts waited at least 3 months, still waiting nearly 4 months for my second accounts refund. I have never dealt with a company of any type that would hold your refunds for that long, especially when account was paid in full with over payment. My initial reason for dropping Frontier was because of speed of my High Speed Internet, what was told to me when I was agreed to high speed internet was it would be 10 mb/s. It averaged 2 to 3 mb/s and at times internet connection freezing or dropping. I dealt with this for 5 years or more. Finally, after repeated calls to Frontier and reports of speed test, Frontier service team coming out on numerous occasions to check: inside wiring, my computer, box outside house, and box check in neighborhood, all confirming it was not which turned out to be none of the above.

The excuse given was "That's the average speed for my area" and were allowed to go within 7 mb/s. They tried to keep me as a customer by giving me a 3 month discount on bill without fixing the issue. I feel as though I was scammed. I would never go back to Frontier Communications, EVER!!! I do wonder if they are not holding my over payments (refunds due to me) for 3 to 4 months as they are with anyone closing an account just to hang on and get interest to support their horrible company?? Just a thought! Recommended by the FCC, I have filed a complaint with them on both concerns. Not sure what the outcome will be. Awaiting my answers.

I was expecting a call from the installation department on Monday and when no one called me, I called them and to my surprise there was no order placed for me despite the fact my credit was run based on my credit report and it was a hard query. The rep tells me that she has to run my credit again to place the order because she could not find one. I asked to talk her supervisor and told him that I don't want to run my credit again as you have already ran it once and it is going to affect my credit score again.

He could not help me, so he transferred me to another department (sales department) and nothing good here and I was told that my order could not be found because the order was placed by Frontiers third party sales dealer (Frontier Authorized Retailer, Acceller, 9675 NW 117th Ave. Suite 405, Miami, FL 33178) and their system could not send my order information to Frontiers system. I told him that I called the toll free no. on Frontiers website and I was not informed that I was being transferred to some third party vendor for Frontier. To me, as an end consumer this was transparent and my credit has already been run by Frontier and I just want my Internet service. But these guys just would not help me and kept on asking me my social security no again and again to run a credit check to place a new order.

I asked for an escalation for the Sales Manager ( **, WA ELL (Empowered Leaders Line) Team Lead, 1800 41st Street, Suite N-100 Everett, WA 98201) and she said the same thing that their third party vendor system is not well integrated with Frontier system and that is why my information is lost. Now instead of helping me, she tells me to send her bunch of forms and to be notarized. I was like, seriously, anyways I knew at this point there is no one to help me at Frontier and I just gave up. I think Frontier should have had some message when I called up at the first time that my call was being transferred to some third party vendor so that I wouldn't have provided my social security no. and/or I may have hung up and tried calling to get to the Frontier direct sales department. Lesson learnt; never get service from some cheap service provider. I should have called Comcast or AT&T instead.

Now I call them again and tell them I want a credit for my 10 months of the poorest services ever and they give me a 60.00 dollar credit. Really 10 months only 60 bucks. That's sad especially from a customer that was as loyal to them as I was. I will be writing corporate, because their mission statement has been non void... Instead of putting the customer first, I felt I was put last. No I'm not angry, I'm disappointed and want a refund of the total amount!

Also they said I can't view my pay history by logging on even if I could, as I am no longer a customer. I told them I would not pay any bill if I can't see what I'm being charged for and why. At that point, I hung up. I recently searched online complaints and found my situation in an article on NY settlement agreement of the attorney general.s investigation and the fine imposed on Frontier. I plan on following up on their illegal antics.

As a retiree and senior on a very limited income, I do not want and cannot afford a smart phone with an expensive monthly plan attached to that. Other than e-mail provided by my cable company, I prefer using and totally rely on my land line phone to make and receive phone calls, and this is the only phone number I give to others where they can reach me.

My land line suddenly went dead either 5 or 6 days ago. As soon as I realized my phone line was totally dead (no dial tone on any of my 3 home phones), I called the service/repair dept. to report the problem and request a service repairman to my house. The woman took the order, gave me a confirmation #, and then told me a repairman would be out "no later than Sat." - 5 days later!!! No explanation for why such a long wait to get my phone line repaired!

Although I knew my cell phone batter had been fully charged, the signal on my cell phone kept breaking up badly during that cell phone call. But I told her that I desperately needed to have my land line phone fixed earlier than this. I had just had skin cancer surgery requiring several stitches that very morning, and there was no way this widow here, living alone, could call out if I had any emergency following this surgery. Nor, could anyone call me and check on me, either! And then, overnight, I was also snowed in with no way to get my car out of my driveway, either, with instructions following surgery not to do any activities like shoveling snow, lifting, bending over while these stitches were still in my forehead. So, no way to get out to run errands, like pick up medication or other supplies needed post-surgery.

As time and the days wore on, I called the Frontier service repair dept. again. Again, I told this service rep what my circumstances were post skin-cancer surgery with stitches in my head. And, also that I was expecting phone calls this week to report the results of other critical screening tests (mammogram, etc.) I've had done recently and to confirm upcoming appointments scheduled soon for a couple of more screening appointments. Again, he told me that my phone line couldn't be repaired until Sat., but that the phone line problem wasn't just unique to my line, but being experienced in my whole area. Again, no explanation as to WHY. But, seeming to be empathetic, he said he'd try to reclassify my repair request as a "medical acceleration," and said maybe a repairman would be out to my house by Thurs. afternoon or Fri., but he couldn't promise this.

Although I was finally able to get someone else to shovel my drive so that I could get out, I was afraid of leaving the house, in fear that a Frontier repairman would either call me to confirm I'd be home when he arrived or simply show up here while I was gone. Then I'd have to reschedule this repair and potentially have to wait several more days or up to another week to get this line repaired!

Sat. morning finally arrives, and I call the Frontier repair dept. again to confirm that this repair of my line is really going to happen today. Yes, I was told, some time between 8 a.m. and 5 p.m. today. So, once again, I didn't want to leave my house to run errands, should this repairman show up, not find me home, and leave without repairing the line.

Two hours later, I get an automated call from Frontier telling me that my repair date has suddenly been delayed for 2 more days until Monday!!! Okay, so now I'm nearly a whole week without any phone service to my house and am wondering what calls I may have gotten this past week on medical test results and confirmation/instructions on upcoming medical appointments. I've been unable to call or check on my elderly parents in another state, both of whom are frail and sick, and they have been unable to contact me as well.

So, after getting this automated call from Frontier that the repair of my phone line has been delayed even further until some unknown time on Monday, I panic and call the Frontier repair dept. AGAIN to confirm whether or not I must be home/present whenever a repairman actually shows up at my house, because I'm scheduled on that Monday to have the sutures removed from skin cancer surgery. She tells me I do NOT have to be home when this repair is done outside my house.

It's obvious to anyone out there and to anyone I've spoken with at Frontier that I've had a genuine medical need to have this phone line working, but I'd argue that ANY customer does who relies on a land line phone for whatever reason they prefer to keep it and use vs. cell phones. It's obvious that I as a customer have gone to great lengths to: (1) wait and wait for this repair to be done - STILL - at considerable inconvenience, with the additional anxiety of not being able to call out or receive important medical calls/messages for myself or re my elderly parents in another state; (2) be at home and available all week to receive any call(s) or messages on my cell phone from Frontier, or to receive a repairman knocking at my front door.

I wish the same courtesy and compassion for Frontier's customers were as apparent. No notifications or updates of ANY kind from Frontier to customers with dead phone lines (via their alternative cell phones, on Frontier's website, or by service representatives when you talk to a live human being at this company)! No explanation of any kind communicated to customers who have been cut off from the world for far too many days now with dead phone lines as to what the problem even is, if larger than a single resident's line! And worse, no believable promise as to when our phone service will be restored!

Why should I believe my phone service will now be restored next Monday, when I was promised all this week - every time I called - even up until the early afternoon today - that my phone line would "definitely" be repaired no later than this Saturday? This is unbelievable, unconscionable behavior and service! Horrible! Some people's lives and health are genuinely at stake who rely on their land line phones! It isn't just a "mere inconvenience" not to be able to chat with a friend or relative! Would it take a week or more to get a plumber or electrician to make a service repair call in an emergency?

Heads up, Frontier! You owe your customers at least an explanation for WHY several of us in an area have dead phone lines in the first place. Communicate with us! You owe us the truth about when we can expect our service to be restored. You owe us a sincere apology for the hardships you've caused us - not as well as the inconvenience of unreliable service. And I'd argue that the right thing for you to do beyond repairing and restoring our service in a timely manner is to deduct a week's worth of service from this month's phone bill, since we've not been able to use our phones for that length of time.

On Friday, 3/7/14, I was told by a "Frontier technician" on the phone that he reset my client's password. We tried it and it worked while I had him on the phone. Then, after thanking him and hanging up, I tried to set up WLM using the new password and, of course, got the message "bad password". I did not have 1/2 hour to wait on the phone for Frontier support again; remember, I have to charge my customers for this. I gave up and typed in "Frontier sucks" and here I am.

This is not unique; I always shudder when going to fix a "Frontier email" issue. Their websites are a mess of inconsistent redirects, often ending up at the site you started with. Their techies will be the first to tell you "we're still working on it" and "Yahoo is the problem"... NOT ACCEPTABLE after 3 years of "working on it". As other carriers become available I will be switching all my customers away from Frontier.

You can't believe anything they say! I have since paid them what I owe, but not without argument. I still have a phone cable laying on the top of ground in my front yard. They said they would be back in 10 days and complete the job. Their current promotion was presented to me as a 3 year protected plan, and I was guaranteed that plan without question, to only have it rejected by management in the home office. It just goes on and on. For those who are looking their direction, take my advice and STAY AWAY.

Blatant dishonesty: October 2013: A technician arrived to install a free "courtesy" jack on a free second phone line for a FAX machine. Frontier took nearly 4 months to accomplish this feat as they needed access to another back yard somewhere and this small town is made up 50% of snowbirds. Anyway, the jack gets installed in my home office, and the technician is behind the wheel of his truck before the DSL modem has finished re-booting: I flag him down, and he says, "Don't worry, your internet will be back on in a minute."

Well, the internet WAS back on in a minute. AND he left his headband-flashlight behind, under my desk, turned-on. Finally, within a couple of days I noticed that my digital camera was missing, and so was my RM's broken digital camera. They were both on a shelf in the vicinity of the DSL modem. Nobody has been in the house, aside from my mother, who wouldn't take it. Frontier of course denies that their technician wouldn't steal anything like that. Yeah, right. He sure was in a hurry to leave, though, and refuse to address the problem. At least, the phone still works, and the internet still works, which seems to be more than most of the people complaining on here can say.

So, from here the rep basically is calling me a liar and refuses to adjust our billing or place our service on pause for January because of THEIR accounting of our account. At this point, I became furious, frustrated, & almost just paid the bill. However, my husband took the next step & contacted them after I abruptly ended my call. He ended up with a rep who was a bit nicer & wondered why our online billing showed two accounts. One with NO balance & one with their INCORRECT balance (which, by the way, is always one month prepaid). Bet most folks don't realize they are pre-paying for their Frontier service. Now, we are told to pay the balance and then they will credit back some of the "pause" error. But, that will not show until March 10th. Well, you can bet we will check back to see if this credit really appears or not. Frontier needs professionalism & company revamping. We never had issues like this before with our Verizon service which was sadly taken over by Frontier. If we had choices, we would be rid of Frontier service.....but, we don't. Based on the number of complaints I've read online, perhaps it is time for a class-action lawsuit. Aren't customers supposed to be satisfied & not taken advantage of????? Be very aware!!

I called Frontier and was told I have to schedule an appointment. I scheduled an appointment for Thu, 27 Feb from 8 am to 12 pm. I took time off work and waited until 11:20 am when I called Frontier. I talked with CSR and Gary (mgr). I was told my install was on hold. When I asked why they said they could not verify who I was. I had received equipment shipped to me and engineers ran cable into my garage but they didn't know who I was????? Really???? I was told they had to verify me but could not with my name, ssn, and dob. I was told I did not exist. I was then told I had to log into their website (I have no internet), download their form, print it, fill it out, sign it, get it notarized, and then fax it to them. Then I was told it would take a couple of days to process and I would have to schedule another installation appointment that would likely be sometime during or after the week of 10 March. I had already taken time off for my appointment on Thu, 27 Feb and was only learning of this. I was never called or received anything in the mail as Gary said they tried to contact me. What a waste of my time.

I did call Comcast today and have a confirmed appointment for this Sat, 1 Mar. Ironically, the service package Comcast quoted me is a lot faster with their Blast service supporting download speeds of 50 MB for $54.85. It's priced more than I wanted to pay than Frontier at $29.99 (6MB), but it will be a lot faster and less headache trying to get it installed.

Bottom line: Comcast Blast package is better deal for the $ and they were able to identify me without filling out some paperwork and getting it notarized. It was quick and simple and at this point, I'm satisfied. I'm very dissatisfied with how I was treated by Frontier Communications. Definitely would not recommend them to anyone I know.

I am sick of this, I have no choice but to keep them, because no other providers are in our area. We have called them, and complained, and asked for our old speed back (that we still pay for), and they ask for more money! I refuse to pay any more money than I have to. Every time we call them, they say that it must be something in our lines in our house, and they send someone out to "service" it. They open the box outside look in it, plug their machine in it, and they say there isn't anything wrong out here. We never had any problems with our internet when we had Verizon, and it seems as if as soon as we got Frontier, that all of the problems began. I am fed up with them, and I want something done. I am tired of throwing so much money away on something that isn't even worth it. If I could switch I would in a heartbeat!

Time Warner was fabulously fast and hassle free in getting me hooked back up. The problem is that just before I called Time Warner back I let my other neighbors talk me into trying to get a Frontier Communications account. So I called Frontier in the beginning of January and they said they had to check my credit first. Well, my credit is all good but for medical bills so that was OK by me. But I would only give them my State ID number and told them no way was I giving them my soc. I patiently waited for them to approve my credit but about a week later, I received a letter from them in the mail which said they needed my social as the State ID number was not showing anything up for them.

Upon receipt of that letter I called them and told them to just forget it approving me as I was not about to give them my soc. After them telling me I was not approved yet for an account, and having never sent any representative to my home to hook me up (therefore not having my signature upon anything), nor even ever having a modem from them or any means to access their service, the last two months they have sent me bills, the last one for $163 and 93 cents minus a $12 and 97 cents credit. What kind of joke is this holding my identity hostage and threatening my credit record just because I inquired about their service?

Their billing account number is a telephone number followed by a few other numbers. It is not a phone number I have ever had. In fact, seeing that phone number and giving them the benefit of the doubt I at first assumed that someone else was committing theft of my identity. My daughter-in-law did a Google of the number and traced back to a Harry ** of Bellevue, my home town, and it said he lived on Edmonds Road.

From there is where I became infuriated. I have called Frontier about six times over the past two months, the last few times getting them to promise they would cancel that bogus account out of my name and make this right. But they prove not to do so and always make the flimsy excuse that it takes time to get it canceled out of my name. Bologna!!! How dare they create an account in my name without my permission in the first place. I had no account when I canceled as they had not yet approved my credit and kept after me for my social security number saying they had to have it to do so, which is why I told them to stuff it, that I changed my mind and did not desire to do business with them.

I don't have much money as I am in my sixties, disabled by Meniere's Disease and a chronic infection in my legs which cripples me about four or more times a year. I have a pitifully small income and have difficulty just juggling to get the medical help I need due to the co-pays and also being able to eat for the month. The last thing I need are freaks like that pulling that kind of shady garbage on me. Their rep on the phone just yesterday, when I found out they had failed yet to cancel that account, she told me that phone number is assigned to me by them!!! Here I called thinking that as of the time prior when I talked to them they were finally going to follow thru with it but then yesterday I find that they did not again.

The importance of her having told me that they assign me that phone number randomly (which I learned they did also with one of my neighbors) is that before I knew that I thought this ** must have stolen my identity and only called them yesterday to be sure they knew where he lived so they could check their install record for the address they had installed at. So you see, I have been giving them the benefit of the doubt as if they might be like me, an innocent victim of this Harry's doings. But their rep told me flat out that was not the case yesterday when I told her all of that. Which means it is all Frontier Communication's treachery.

Where do they get off thinking they have the right to force themselves on people? I never had their service and after this I never will try their service. The phone companies must be really hard up to peddle phone numbers for such a fictitious use. A phone number is like part of a person's identity and to falsify a phone number to me just so they can send a bogus bill for a bogus account in my name is a form of identity theft which threatens my credit in addition to the anguish they have caused me.

This time, the answer was different though. It turns out almost 2 weeks ago when they said they fixed it, they replaced our 8 port piece in our box with a 4 port, and decided not to say anything, and deny anything was wrong. Apparently the part needed to be repaired, when we asked how long it would take, we were told we weren't in their budget, so they weren't going to fix it.

2 weeks later after complete frustration, we decided to call their manager, thinking he would fix the problem. Boy was I wrong. The story went from "the part is being repaired", to "they might overnight it to us" to "we need to send it in, it could take up to a month" in that order. Now it has been another month, we have contacted the attorney general, and any contact I have tried to make to see what is going on, and how long it is going to take, has been ignored on their end.

This problem started on December 13th, 2013, I am writing this on Feb 23rd, 2014, and the problem still hasn't been fixed. Frontier knows they are the only high speed option where we live, and give terrible service, as well as customer service as a result. If you have any other option, other than Frontier, please take it. You will regret ever signing up with them.

3) Bend over and take it up by paying the bill I have already paid because of administrative issues with Frontier and Verizon?

Frankly I am tired of the endless phone calls to customer No-Help, so it's looking like option #3 is my only choice. No one cares. First World Problems........

I have spent close to $500 a month when I had my office in my house. And to have DSL that is as slow as a dial up connections costs me right at $55 per month. They charge me $2 and some change for a land surcharge for who knows what & I don't even have a land line. WOW I just got a download speed of 2.6. They must know I am completing this review. ONLY GAME IN TOWN. THEY KNOW IT AND ABUSE IT. IT REALLY SUCKS.

Original Review: Feb. 9, 2014

We moved to a rural part of NC and had the unfortunately experience of having Frontier Wireless as a provider because there were not other providers in the area who had internet service for our address. If I had known at the time the incredibly borderline illegal mistreatment that we were going to experience by selecting Frontier as a provider, we would have paid the extreme fees of having an air card through our phone provider as opposed to the ridiculous poor customer service, errors and outright disregard for our concerns that we experienced from the Frontier wireless team.

First and foremost it took them almost 2 and a half weeks to mail our equipment and to have a service person "correctly" install our internet and phone. Each time that we called in we were given a different story from every representative and each subsequent Frontier representative seemed to have no access to the notes from our conversations with the previous reps. We signed on under a promotion for a Apple Gift card which took 4 months to arrive. During that 4 months and actually every single month that we had the service up until the month that we canceled each bill that we received from Frontier was filled with errors and I had to call and have corrected every single month.

We signed on in December of 2012 and moved in September of 2013 and I was so excited to call Frontier in August to cancel our plan. We still had to pay back over $300 in fees because of the $400 Apple gift card that we received under a 2 year plan but we were so happy to get rid of this service that we just paid the fee. Unfortunately, I was wrong to think that paying my balance in full and cancelling our service would actually end in Frontier conducting itself like a reputable business.

In January of 2014 I checked my credit report to find that Frontier sent a $40 bill to collections for a service that was commenced in September 2013 after the date that I canceled our account in August 2013. So essentially they billed me for a service that I no longer had but simply put it other a different account number under my name. At least this is the explanation that I received when I called to inquire about the charge. No one in the customer service department seems to be able to find the answer as to what the charge is yet no one has the authority to have it removed.

I am completely at the end of my rope with this company and quite honestly, I feel that their entire practice from the initial promotional call to billing a closed account needs to be investigated. If you can find any other provider besides Frontier Wireless Communications.....DO IT!!!

Well they were 3/4's the way down my drive and my drive is about 28 degrees downhill, it was virgin ground and the old road to Latham over 70 years prior. It was hard as a concrete road and I had just topped it with 50 loads of red rock gravel compacted. Being in excavating and heavy highway work my whole life, I knew the damage was done and since 2008 I watched this drive go to the pits year by year from water penetrating the road bed from the trenching done in my drive and what really got me is right after it was trenched, I had the Frontier manager from Martin come out and I told him he just destroyed my drive and he said it was not his fault and gave me a hard time and I instructed him to get off my property before I kick his **

It never got resolved, the repair of the drive, and it continually got worse every year, 50 loads of red rock I had put in washed away and have 6" to 18" gullies in my drive from that trenching. Now in 2013 and continuing I've had nothing but problems with the service, 1st a lost payment in March of 2013 that they say I didn't make and its clearly on my bank statement which I faxed to them and they still haven't credited me for that payment as of 2/4/2014. I had an International call plan set up so my wife could take care of her mom's estate after her death and my wife's stroke. The rate was $4.95 per month and 0.15 cents a minute to land lines or cell phones. Well that service got hijacked for three weeks and calls made from the hijacker that I'm charged for.

I make my payment on the 25th of each month. Well my last bill showed me owing them over $900.00 and I went through all my bills and came out with a credit due me as of 7/2013. I finally got the rest of my monthly bills they never sent out and went through them and after adjusting all the crap no adjusting taxes, fees and late charges I was $125.00 and that would have been the overcharges in taxes, late fees. On that bill it showed that I was three months behind to Dish yet I've paid my bill every month and they have failed to pay Dish their money. Tonight 2/4/2014 my Dish got cut. I'm done, I'm filing suit on them for falsifying billing, not paying Dish their fees, breach of contract and best of all I'm getting a road construction company to come give me a price on fixing my drive to the status it was before they trenched down it. My drive is about 450 feet long and 12 feet wide. My estimation is its gonna be around $12-13,000.00. Now Frontier let's see how that sets with you. I'm done screwing around with them. I have pics of driveway damages and the cable in the eroded trench in the drive. My attorney will be contacting you, Frontier, very shortly. I'm filing suit against you for all above issues.

I am going to go ahead and cancel my internet with them also because these types of practices I won't endorse or support. Can you imagine Frontier having to go to small claims court for a hundred bucks? It would be worth the hundred to see them in my little court house explaining to the judge that they wanted to rip me off for $100.00. I guess they need a bigger class action lawsuit against them to put their billing practices in check but until then see ya Frontier. Hope you go out of business!!!

So, I went online every month to make my payment. I printed out the confirmation number each time for documentation and I also have my bank statements. I began getting notices via email from Frontier about non payment. So, I called my bank and asked what's going on? I told them the situation I'm having with this company (Frontier). Well, my bank showed that payments had been taken out of my account. Also, I didn't give Frontier 'Authorization' to automatically take my payment, which, turned out to be in my best interests and my bank agreed.

So, to make a long story short...I went back and forth with Frontier's Representatives all over the country, even 1 in South America. I have all of their names, what state the Rep was in, even noting the small talk conversations I had with them, and 2 email addresses for 2 Supervisors. So I'm documenting everything by this time and I thought, well, let's see how far this is going to go. HaHaha right? At first, it really amused me, it really did. But never and I mean NEVER have I had an experience like this with any other company. This went on for 6 months! I had migraines! Finally at the end of my rope, I called them one last time, to cancel their blankety blank Service.

And BTW has anyone read the fine print of the contract you've signed with Frontier? Here's the gist (in my words, because My Frontier File is tucked away), Frontier is not responsible for anything. BUT, it also says that they would rather take care of a complaint 'out of court' and we aim to make the customer happy blah blah blah. There's more. Like the time I got a Supervisor on the phone, and he offered me a deal, if I would pay $100.00 it would make me current, and I wouldn't have to pay for the next months bill, and I could go back to paying the $39.99 or $49.99 or $84.99 (every Rep gave me a different amount). But I said to myself, this is a supervisor, he's trying to help me. NO! He told me what I wanted to hear! And I allowed my bank to transfer a $100.00 payment to him. He verified that it was received and I got a confirmation number.

About the paper bills I opted out of, Frontier sent me one every month Haha! One time I received what looked like a letter without the Frontier Logo from Manchester back east somewhere. It didn't even have a name on it. Well, I have ton's more INFO and documentation if someone wants to use it against Frontier, I'd be more than happy to share it. One last thing, this might make you chuckle. For the past 3 months Frontier has been sending me a bill for a phone number that isn't even mine. Lol I use my cell phone now. I hope this helps and perhaps Frontier will give up! Well a gal can hope can't she?

I tried calling the original salesman. He didn't remember me and tried to sell the service to me again even after trying to explain to him the situation. He did not want to deal with me at all. I ended the call in frustration and he said he would call back (never did). I called Frontier CS and got someone who would cancel it for me. At that time they mentioned I got installation and setup for free and that the month's fee would be prorated. They would also send me boxes to mail in the equipment. This girl was very rude and also spent over half the call trying to sell me the service. I'm sure that's a requirement of theirs but her attitude was uncalled for.

I decided I didn't want to wait on the boxes and didn't trust this company to tell the truth if I mailed them in so I planned on going into a store but found out they don't take equipment in store. That same day we called to see if there was any other way to give them the equipment but mail was the only way so we agreed to it and ended the call.

At that moment I decided to call again right afterwards to check and see what the bill was going to be. Got a new representative who told me it would be $375 for the full month charge, cancellation fee, installation and setup all included. We were very upset and confused and he agreed that I shouldn't have been charged for the installation and setup because of a special that was going on. He made notes on my account and said he made a request to his superiors to have the charges removed. They told us to call back in two days to get an update. (by the way, I made sure he made an additional note on my account saying I shouldn't be charged for late fees)

I checked my mail that day and found the bill for $375 and the boxes, mailed in the equipment and did what the representative told me, which was wait. We called two days later and the new rep said there wasn't an update. He recommended we wait at least a week. Called back after a little over a week and this new rep said there was no way to see if they actually approved it. We asked why they told us to call back and she didn't have an answer but I would have to wait for my bill in a month. I also made sure she saw the notes on my account from the previous representative because at this point I don't trust any of them to follow through or tell the truth.

I got the new bill today, nothing has changed. Still costs 375. I'm convinced their strategy is to try and wear me down until I pay this ridiculous price for a service I used only a week, during a period of time they had a special going. All initiated by a door to door salesmen. That man has now ensured without a doubt that I will never open my door for another solicitor and I regret ever making that decision. I hope whoever is reading these reviews was smart enough to look up the company's reputation and history before committing to them. It's been a horrible experience and it's still ongoing.

After 45 minutes on the phone we got the bundle set up-$5 off my existing dish service, high speed internet (free installation), 3 months free internet security, and my phone service. Then said that he would prefer to have change account # online and emailed me the info to log on to do this. When I did it it had a warning that I could be double charged if he did not remove the old card, through customer service, from my account. I called back and got a different customer service rep in Indiana. This rep said that my bundle order was all incorrect and that he would have to cancel the entire order and start over again, redo the entire bundle order, to delete the credit card info. Another 40 phone call.

The installation tech arrived only to tell me that I could not get the ultra high speed internet where I lived and that he would have customer service call me..If he changed the service they would stick me for installation fee. They didn't call after 3 days, so I called them. They had already charged me for $149.00 install, charge me for $45 fee unknown origin, etc. Finally got a supervisor on the line. Took an hour and 27 minutes. Said that all was now correct and that he had credited my account. I asked him if it would affect my dish network billing. He said no, it was not ever put through in bundle.

Lost caller id next-called and found out that they also were charging me for internet security when I never had internet installed. Thought all was settled. Then today watching CNN and the channel disappeared - guess what, Frontier ordered bundle more than a week after supervisor supposedly cancelled and fixed everything!!! Now Dish cannot fix the billing issue until Frontier fixes this. So far I have been on the phone between Frontier and Dish for over an hour and am still holding!!! I have no other option for phone service in my area, there is no cell service or I would be off the Frontier horizon!!!

Well, I did get calls, the one on the 27th, which I felt would be the last one, then today the 1st of Jan.2014. So I went and looked to my phone book and on page 34 I found the directions for "Selective Call Rejection". The service had not been turned on and there were no phone numbers in it. I would have preferred if they would have been honest and just said "The directions are on page 34" or anything that ringed of honesty. The modem did show up, I never plugged it in and I never downloaded "Frontier Secure" and I don't use the "Web Back up service, either. Why didn't they help with my problem and be honest about not doing a thing about it?

I get a bill for $84.35 and I call and tell them what transpired..... They tell me to wait until the next bill in Dec because their system is behind by about 2 months..... So I get December's bill and it is $206.14. That is $37.44 more than for two months.... I call and get this jerk on the phone saying I am under a contract and it isn't over yet, I have to pay and that is all there is to it. I'm pretty angry at this point so I hang up on him. I call again about 15 minutes later and get this rep (who was really nice) and looked at my account online and told me I don't owe anything. I stopped my service right on their bill day... I am all paid up to that day I cancelled.... so I owe nothing.

He gives me his phone number and extension in case I have trouble because he told me to wait until the January bill because it should show I have a zero balance. So I was going to wait until Jan 5th for the bill. BUT, I get this collection notice from Frontier today (Dec 30, 2013) saying I have 10 days to pay this bill from the date. It is dated inside Dec 26, 2013 so it is already 6 days late to me. Such dirty pool business dealings. I can't get hold of this rep yet..... I will try again in the morning and see what happens. Just relieved I am NOT alone with trouble from Frontier communications.

Having just gone to a bankruptcy attorney, I was trying to be as cooperative as possible, so I waited, even though there was no contract forcing me to. I paid an extra $50 a month for 8 months, and then changed to another service. Today I got a bill for over $450.00 claiming termination before my fake contract expired. I do not owe this money and I am going to fight them. I would like to get a class action suit going for excessive billing, lying by the agents, abuse by the work at home agents, bullying, and billing abuses. I am going to fight this all the way to court, but really hope to get the class action suit going.

Now it's Christmas and we will not get repairs until after the holiday, maybe. They can't say for sure. We have new gifts that rely on the internet service that will be useless until Frontier Communications decides to act on the poor service they provide. If we stole money from people every month by promising something and not providing, we would go to jail. If you are Frontier Communications, it's called doing business. I encouraged everyone to contact your local government reps, the FTC, BBB, FCC or anyone that will listen. Believe we would be better off without Frontier than we are with them.

I called back close to that date to get a tracking number for UPS. I was told at that time that even if I received the modem, I would not be able to use it, because someone would have to come out and run a line to the house (another item I was not told about), and that I would be contacted about that by a tech who would call me a couple of days after I received the modem. I was given the date that the tech would call me, and that he would come out the same day... That day was Dec. 5th. By this time, it had been two weeks since I placed my order. When I told them I was upset about always being told something new, and the constant delays, they said they were sorry and all would be taken care of on Dec. 5th.

On Dec. 5th, the day the tech was to call and come out, I had a very important appointment, which I canceled at risk of paying a fine, just so I could be at the house for the tech. At about 10:30 in the morning, I called Frontier to see what time the tech would call and come out... (to see if I could possibly rescue my appointment). I was told they could not tell me what time. Once again, I began to state my displeasure with the poor customer service, and I was hung up upon, while I was still talking. Later, about 11:30, my cell phone rang. When I answered it, an automated message told me that the tech would not be out today, and would instead be there on Dec. 6th.

I was furious, given the fact that it was two weeks since ordering the service, all the delays, and now, after cancelling a very important appointment so that I could be there for the tech, I was told he would be a no-show. I called Frontier to express my displeasure, and when I asked to speak to a customer service supervisor, I was put on indefinite hold...which again was costing me minutes on my cell phone. I called back, and again asked the young man (different one) to speak with a customer service supervisor right away. He said it would take time. I told him NOT to put me on eternal hold again. He said he didn't know how long it would take. I told him to have a supervisor call me back on my cell. He told me he could not do that either, and that I would have to hold on.

I asked for a direct number, in which I could contact the supervisor. Then he told me they don't have phones, and there was no way he could give me a number to contact a supervisor. NO ONE has yet contacted me about this problem., and it remains unresolved. Frontier Communications, as far as my opinion is, are liars, deceivers, delayers, and full of excuses. Very POOR Customer Service!

I decided to have my phone number ported from Frontier to my TracFone and cancel the land line service. I called them and explained I wanted my number ported. They put a freeze on the number so it couldn't be ported and said I had told them to do it. I had to call two more times to get them to take the freeze off. Long story short. It has been over two weeks and I still don't have a working cell phone. If Frontier hadn't screwed up the number would have been ported over a week ago and I would have received my new sim card from TracFone. I gave them one star because it is required. I do not believe that Frontier deserves any stars. Worst service I have ever received from a phone company and worst customer service ever. Beware!!!

Well obviously it's put me in a world of trouble because the first agent I talked to told me my bill amount was over $100. I told her what the agent in my town said and she waived the fees, bringing my amount to $22. Then she told me to log into the website to pay my bill. I tried as soon as I got off the phone with her. Guess what, my account was disconnected so I had to use their PAY PER USE automated billing number. I have to PAY for an agent's mistake? B.S. So I got back on the phone for another 10 minutes to talk to an agent, who then tells me my bill is over $100 again and doesn't believe me when I say what the previous agent said because she never left a note on my account. Wow, just wow.

So then I ask to be transferred to the automated billing service to just pay the bill and get it over with. I get a robotic voice telling me I dialed the wrong number and to hang up. At this point, I literally threw my phone against the wall. So I tried again after cooling off and got a gentleman on the phone and immediately asked for the automated billing number. After a 5-minute wait, TECHNICAL SUPPORT ANSWERS. What the **? I told her straight up. I need the automated billing number and she thanks me for calling tech support. Now on the phone for the past 10 minutes and I'm pretty sure she transferred me back to ** customer service. This is a ** internet provider, and by the way, I had spotty internet at best when I did have it. Constantly disconnecting. Only internet provider in town so I'm sure they took full advantage of pulling the plug every now and then. Oh and my bill still isn't paid :) Probably won't ever get paid at this rate.

I still, after all these months, have static on my line, and internet when it feels like working yet even after complaining, I still have to pay the bill for something I am not able to use as promised. I get the runaround about the service and when they send a tech to investigate, they never find a problem and it takes days for them to show up after the promised date. No way do I recommend Frontier Communications ever. I am locked into a two-year agreement and if I cancel my service before 2015, I pay a $100 fee. Fair they are not in my opinion.

When I talked to a rep about my price, why I was being charged $29.99, I was informed that had 2 lines running into my home, 1 for internet and 1 for phone. When I told her that I didn't have phone service through them, and that I didn't even have a dial tone on the phone line, she said it didn't matter, that I had to pay for the line. I asked the rep about their sign on the vans saying HIGH SPEED internet $19.99. She said that, that was with TV and Phone. I told her that their vans didn't say that. She said somewhere on the van it does, so I went to the office in our town (SALEM, IN) and took pictures of the van showing nothing about TV and Phone. I got tired of all the runaround, and I called the BBB. They said that they didn't have any complaints on file, SO I FILED and I told the BBB that I wanted to leave my complaint on file.

Frontier has not done anything to make it right so I am leaving my complaint for the next person, SO if any of you have not done so, I would go to the BBB website and make a complaint. I had to settle it myself, but dropping them and going to another company, which I get the price that was advertised and the high speed internet I was promised. NOW, I am happy with my internet. I am posting the pictures of the Vans with the price showing $19.99 for High Speed Internet ONLY and only is underlined. The vans are still being driven around town advertising the $19.99. I would not send my worst enemy to Frontier. I tell everyone I know to stay clear of this company. I do not want anything for free. I pay for what I get, and I feel I got nothing from this Company. Consumer Beware...

I called on about Weds. of that week to see what was going on. I had to restate the problem to the new person I spoke to but they assured me the problem would be fixed by "Friday". This became the standard response, "It will definitely be fixed by Friday." It was never fixed by Friday. Every time I would call to see what the problem was, I had to re-tell the situation because if the person I was speaking to was able to find the repair ticket, it took them at least 20 minutes. As I kept checking the phone for a dial tone through the middle of December, sometimes the dial tone was there and I could make a call then hang up to make another call and it wouldn't work again.

Week 3: I was told the Field Supervisor (or was it Area Supervisor?) had determined that it wasn't a problem with the wiring on my property but was going to try to track down the problem. I was assured I would get a call back from someone at Frontier when they knew more what the problem was. I never received a call from anyone at Frontier. If I wanted an update on the situation I had to call and explain the whole story again.

Week 4: I called to check status. Again, after a long hold, the person I spoke to said the supervisor had suspected that the problem lie within a phone box which was on private property and he wasn't able to do anything until he got permission from the property owner to go onto their property. However, the supervisor was going to go the property where the box was and see if he could get the permission needed to access Frontier's phone box. The supervisor would call me back to let me know what was going on after he went to the property.

Week 5: I called to see what the outcome was because the supervisor did not call me back. The girl I spoke to said that the supervisor wasn't able to gain access to the property and couldn't do anything about the problem until he could. What does that mean???? The young lady had no information beyond that. She didn't know if the supervisor had made a phone call to the property owner or written a letter or what. The only certain thing was my phone didn't work and I was still getting bills for the monthly service I wasn't receiving. Unbelievable. When I received my December bill, I called to let their rep know I wasn't getting phone service and I wanted a credit for the time since I first opened a repair ticket. They had no idea what I was talking about.

Week 6: I began looking for a new phone company and found one. I called Frontier around 1/1/09 and told them I had had enough. I was cancelling my service and I wanted a corrected final bill so I could pay it. I was placed on hold for about 15 mins. w/o the rep ever coming back on the line. I hung up out of yet another frustrating encounter w/ Frontier. At that point, I estimate I had spent about four solid hours on the phone with Frontier trying to resolve the issue.

After I made the call in January to disconnect service, I continued to receive bills for January and February without any credits for the December bill. Every time I received a new bill I would call and tell them to send me a corrected bill with the due credits. I never received one and no one knew anything about a problem with the phone.

I received a past due notice in March which said I owed $132 with no statement. I called and asked where the number was coming from and does it include a credit for the December bill. Again, the person I spoke to didn't know what credits I was talking about or any problem with the phone. At the end of April 2009, I was sent a notice which said my account would go to collections if I didn't pay my balance. I purchased a money order for a small amount, I believe it was only $5, and went to my local Frontier office. I attempted to speak to one of the reps there but was told I had to call the customer service number to discuss any disputes; they could only take payments. I put the money order in the drop box. Frontier doesn't show ever receiving that payment. The following week I received a letter from the collection agency they were referring to. I was so fed up. I washed my hands of Frontier at that time.

Here we are in 2013 and I want to refinance my house. The Frontier collection agency is showing up on my report so I am forced to deal with it again. I file a dispute and ultimately call the collection agency who states that according to their records, everything is accurate. I call Frontier in January of this year, explain the whole situation to a supervisor named "Ann" who said she would take care of it right now. I wasn't sure what that meant but hoped it meant she was willing to discharge the bill I owed (I never disputed I owed them money. My dispute was how much they said I owed them.) I didn't hear anything from Frontier after that but assumed Ann was going to remove the "collection" status from my credit file.

When I decided to buy a house in August of this year, I ran my credit report and the collection account was still there. Once again, I called Frontier. They had no record of me talking to Ann the supervisor but they had a record of me talking to the lady who transferred me to Ann. It's deja-vu all over again. On 8/20 Janice in Texas said the amount they showed me owing was correct. They applied credits to my account. I asked if they applied the credit due from when the phone stopped working at the end of November. She didn't seem to know or at least didn't tell me what credits they applied. I asked for a copy of the billing statements she was referring to so I could figure it out for myself (since in over 5 years, no one at Frontier has been able to). She had to transfer me to a different department for that. Fine.

Finally, Mike in collections sent me the billing statements I needed to see what I was being charged and what credits were applied. Apparently, one of the phone calls I made in March of 2009 had the desired result, sort of. The March bill was a credit for the February bill which was sent after I cancelled service and part of the January bill. There isn't any credit for the beginning of January or any of December. So, to this day, after countless hours on the phone with various Frontier employees, there still isn't any credit for the month and a half when the phone wasn't working. I will make one final phone call to Frontier's collection dept. to try to get the $67 in credit they haven't given me but will probably end up paying the full amount they are insisting that I owe just so I can get my home loan.

My bill has almost never been right. I think they pull a dollar amount out of a hat and that's your bill. Asked the customer service rep in August when my contract was up and she told me November, if I cancel before that I have to pay $200.00 cancel before that. Then I get a bill in the mail today saying my contract doesn't expire until 2/14 and my internet doesn't expire until 2/2015 ????? Called them and explained that I was supposed to be done in November like I was told and she said, "Oh, it looks like your boyfriend called and the rep agreed to take $5.00 off a month on your phone bill so the rep put you on a new contract (without telling him)." So now I'm supposed to wait even longer to get rid of them. It's like being in a bad relationship you just can't get out of.

Very poor service is the bottom line of my message as I have left out very many absolutely "go nowhere" discussions with their tech support and administrative types, and both are the ultimate joke. I am switching but, choices are extremely limited in Winfield, WV so they tell me, which is another crime in and of itself. I call other carriers that advertise in this area and are located in the immediate are but, they tell me they can't provide service. Isn't that the reason to some extent that Maw Bell was busted back when for monopolization? Isn't being restricted and not having access to the various providers available a form of this unlawful practice?

The ad reads Unlimited digital phone, internet and Dish Network Top 120 plus local with 2 yr. price guarantee and no contract. After all the problems we were having getting what we ordered, I told them to take everything out. They told me I am under a 2 yr. contract with Dish. The no contract is only for their services. Go to the link below and see if I am incompetent or if they are. After finally getting Dish Network in the house, he comes with 3 different boxes. Again they advertise a whole home Hopper DVR in the $100.97 bundle. I called and she said now I am a current customer and will have to pay for the upgrade. I am like what the h__ is she talking about. Wouldn't that be their mistake and not at my expense?

My first bill comes in July for $259.64. I didn't look it over assuming they charge an additional month ahead. The next bill comes for Aug. and is $363.78. The two together is what I thought we would be paying for 5 months of service - not two. The free equipment rental advertised is on both of the bills. The hopper and joeys were over $200 of the Aug. bill. I call and they tell me they can only copy and paste what Dish Network sends them. I told her I just spoke with them a few days ago and he said you would see everything he noted on the account waiving all rental fees. She again said my bill according to what she has is $363.78. I told her the Dish Network agent told me to only send in $164.

They act like they could care less if you receive what they advertised. We switched to this bundle to save over $100 in replacing what we had only to be screwed over by Frontier. Please do not order from these people. It is nothing but headaches. I couldn't tell you how many times I called and was on the phone for 40 min. or more only to get disconnected (or hung up on).

Well the next day came and guess what? No active line. I called back and talked to another rep, who apologized all over the place, and looked at my account and said, "Oh no, the last rep you talked to didn't tell you the truth. Your line cannot be turned on for at least another week." Well by this time, I was getting angry. It was just the lying that made me mad. If I had been told in the first place that my line wouldn't be active for a week, I'd be ok. SO, the next step was talking to an Escalation Specialist, by the first name of TOM out of the Charleston, WV office. He was apologizing up and down, assuring me that Frontier would make all my problems go away by issuing me a 100.00 credit, in addition to the 25.00 credit I was given. He said Frontier valued me as a customer and he was going to make it right.

Well, guess what? I got my first bill and NO CREDITS whatsoever. SO again, I called Customer Service..... The rep said, "I'm sorry, ma'am, I don't see where any credits were EVER issued on your account." He said, "Hang on a minute and let me research this." I was on hold for quite a while and then I was sent to another Supervisor? He told me I must be lying because Frontier NEVER issue that much credit, but because Frontier values me as a customer, HE would issue me a 25.00 credit. I'm so done with this company and I'm telling everyone to NOT trust them... THEY LIE.

The day the man came I went over and told him who I was and asked if he needed in the house. He said he didn't at that point but will need to in a little bit. I asked if he could call me when he needed in the house because I was in the middle of cooking breakfast. He said he could. I gave him my number and left. He didn't call. He just drove over, I went over, let him in, and made small talk with him about the storm and how I was waiting for my service. Before he left he asked if I wanted to go out sometime. I nicely declined then he asked for my number and I told him no nicely.

The next morning I was woken up by a text from him saying "Good morning beautiful." I was shocked to say the least. I gave him my number to call to let me know if he needed into my mother's house. My number was also in my files from where I was becoming a customer. I had already paid for my service so technically I was a customer. My number was written on a piece of paper that was of no importance so it could have been thrown away. He could have kept my number or got it from my file, either way I was NOT ok with this. He texted me later that day asking if everything was OK and I never replied to that one either. Not wanting to get anyone in trouble I never brought it up.

Finally the day came to hook up my internet. Keep in mind a month had passed. The day they were supposed to come out they never showed so I called to see what was going on. Once I reached someone they told me that things hadn't have gone as planned and I needed to wait another 3 weeks! Keep in mind I was already paying for this service. I had no choice. I was aggravated but I agreed. Finally, a month and 3 weeks later the same tech guy came out. He knocked on my door and was very rude! He told me that due to some difficulties on my end it would take yet another 3 wks, plus more money from me to hook it up! I was so mad. I told him to just cancel the whole thing.

As soon as he left I had called to complain and let whoever was the highest up at this calling center what had happened the first time with my private information and about how long I had been waiting. I told them I was canceling the service and exactly why I was doing it. They asked if I would consider staying with them if they could get someone out within the next 3 days. I told them that I didn't see how it was possible when I was already told it would take 3 weeks! I told them they have 3 days. If it's not done I want all my money back & I didn't want that first guy on my property anymore. I also found out that the tech guy called to cancel my service before he came out that day! His intentions was to make me cancel my service!

The next morning at 8am I was woken up by a knock on my door and it was a different tech guy and he hooked up my service. What was said to take 3wks turned into under 24 hours. Of course I had problems with my service for the next month or so with random problems here and there. When I call and they have to send out someone to fix it I always request for them to NOT send this guy. They say "Oh they don't need to come inside" and "We won't send him". I even tell them I'll wait longer if need be but it never fails. They always send that guy & he always has to come and knock on my door even when the company says he doesn't need to come to your door!

Unfortunately I can't cancel my service because that is the only company that we have in this area. Their unprofessionalism and lack of security worries me. Most of the time it's just me and my daughter home alone and to think someone can get a number and address from your account is worrisome to me. Be very cautious as to whom you're giving your information to!

I was also set up for automatic payments, so I immediately called customer service and had to climb the ladder for 3 hours telling the story over and over again before a supervisor finally told me that he would credit my account back the $375, but they couldn't do anything about the $135 upgrade charge. I also cancelled the auto pay, after the supervisor said to, to avoid the chance of paying that fee before it was processed on his end. I thought all was fine and well after that for the most part... until... I check my bank account and there is a charge of over $500 from them causing me to overdraft! I call again and speak with the same supervisor, who tells me he can't do anything until the next day and to call him the next morning and we will get it taken care of. I also called my bank and had them cancel that payment right away as well as got confirmation it had been cancelled.

Upon waking the next morning, I find out they had charged my bank account AGAIN the over $500 and it had cleared on top of a $35 overdraft fee!!! I try to call this supervisor who was suppose to be expecting my call, and it keeps going right to his voicemail! So, I had to start from ground zero AGAIN and climb up until I got another supervisor, all while having to explain all of this several times along the way. The best they could do is mail me a check for the $375 that will take 3-5 business days to get here, all the while having overdraft fees because this enormous bill was not in my budget!!! Oh, and my bill hasn't gone down $20 a month like they claimed it would and my Internet service is still terrible!!! Unfortunately, I live in a tiny little town hours and hours from civilization in any direction and if I want phone and Internet, they are my only option! I seriously want to sue them and shut them down for good after this and reading all of these other reviews on here! They ate the devil!

Since I canceled a full three weeks before the billing cycle I didn't owe them very much and that's all they got. Now here's what I did. I went to Excede internet satellite service ($44.50 a month) + Magic Jack Plus ($19.95 a year). All installed in my office outside. I am able to pick up service in my laptop (5 bars) WIFI over 50 feet in a double wide with metal skin. But what really surprised me is this Magic Jack unit. Again it is plugged into the incoming satellite feed wire and sends a signal wirelessly from the office to the double wide, clear as a bell, and I can't tell any latency problems at all. Shocker of shockers, I'm telling everybody about this one! I live in the hills of Southern Illinois and I have to go up on top of a hill just to get cell service. So pleased I am...

Called back to customer service... and I get this response... "Well what do you want me to do about it? We don't just keep technicians on hand." So I say, "Well can you have whoever call them again to fix it again?" "Well obviously it's not working if it only works for 12 hours so no, there is no one that can call them and that's a completely different division of Frontier so..." I do not feel these people have my in-laws' best interest at stake so we shall see if this time someone at least shows up. And hopefully there is no emergency in the meantime since they can't dial 911. Not good customer service if you ask me.

My most recent complaint is I did not have internet services for 7 days and Frontier finally sent someone out to troubleshoot and find out the problem. It took many phone calls - I was told someone would be out and no one would show or call to see if a technician came. On the 7th day without Internet a technician came out. This company has no integrity, they are dishonest and should not be allowed to stay in business. I pay my bill each month - have never been late and still get treated like dirt. What a disgrace.

At 6:00 pm we called and said, "Never mind, please cancel our installation. We're not interested in being stood up again." The first person we talked to about cancellation tried to argue with us that it was still in Engineering because she didn't want to help. No way it hadn't been released from Engineering with so many confirmation calls saying we were in Dispatch. If the broadband reviews are as bad as we've read, why put ourselves through that? Quite frankly, we are astounded that DISH partners with Frontier when DISH's installation and customer service are superb by comparison. In a nutshell, Frontier just doesn't care at all about their customers... new and existing. It's Buyer Beware People!

When I tried to connect, there was no service so I called the technical department. He couldn't help me because the address was still incorrect so advised me to call customer service. Made that call and was told they would send a technician to my house. He arrived and told me there have been no open ports in the area for at least 3 years. So no internet service. I had to call customer "service" 3 times before someone removed the charges. Or so they said.

Because I ordered a bundle, Dish sent email that I would deal directly with Dish. All things fine until I received a $140 bill from Frontier for internet installation, internet service, Dish service, etc. It's the weekend so once again on Monday I will be contacting customer "service" about being billed when no service is provided. Absolutely the worst company I have dealt with in my many years. It seems to be a company of many tentacles with none communicating with the other.