Frontier Communications Reviews

Today May 21, I am yet again on hold, third customer service representative, and over an hour on hold trying to find out about when we will have our service back on. Not one department will take responsibility. They turned it off in error, but can not seem to turn it back on. Wish there was another option for internet carrier I would switch, so if you have Frontier Communications as a carrier leave well enough alone or you will be stranded.

Verizon was always accurate in their promises, indications, recommendations and services, so I was sure this would be resolved, the latest the next day which would still hinder my schedule severely, but it was only 1 night w/o the service. My nightmare started the next day. The promised technician never came. Even though I started to inquire early into the status of this visit (the same foreigner accent: Indian accent was a constant characteristic of all the multiple and different people on the opposite side of the line), the emphatic, apologetic, and reiterating indication that it would, w/o a doubt, be resolved that day was a previously formatted repetitive script, obviously memorized and rehearsed multiple times by each and everyone of them during their training session (I guess) in how to sound involved, caring, convincing and above all apologetic ("I am sooo sorry for the inconvenience and the long wait time").

Towards the end of the day, I started to lose my cool and my voice. They had guaranteed that before 5 pm I would have all my services reinstated. At that point I did not trust a word. After 5 they started stating the ticket was "still opened". When I cornered this particular lady into telling me if that meant I would get the service that day even though it was after 5 pm, she would avoid answering and state a list of unrelated things. This particular interaction was the worst of them all (not stating that any of them were much better) as she would take no less than a minute to answer a question, which led me to believe the call had dropped.

When I completely lost it, and my yelling could have been heard by my neighbors, and my face was about to explode, she proceeded to provide me with the phone number of the technician in my area, which was the technician that was assigned to my case, so I could contact him directly (which I later learned cannot be provided). As soon as I hung up the phone, I called this person's number. The number was a random number of a private citizen not related to these crooks/company. At that point I knew it was over. I would not be able to get this fixed. I called again and got another same accent person with the list of apologies and the lack of answers I had become accustomed to. He started the "I will resolve this" sketch as nobody else before me type of act.

He started by reading all the updates entered in my case and concluded by saying that the technician would only be able to go by Monday (this was Thursday 7:30 pm), but he would make the technician go to my home tomorrow (Friday) as his great move. It was insulting to anybody's intellectual capabilities. After a aggressive verbal match I had never experienced before, he promised that the technician would be at my home between 10-11 am. Needless to say this never took place. At this point I had decided to change cable/TV/internet providers. This was never resolved by this "company". We resolved it our way. I have never endured something that made me vividly experience the concept of mockery, disdain, scorn, farce, deception, bluff, cheat, insult, disrespect. Avoid this "company" like the plague!!! If any action will be initiated, count on my full support.

Then there is their customer service. What in the world is going on with this? From now on I refuse to deal with the customer service folks that are not U.S. based and speak English as their primary language. I have called the internet service's customer support so many times that I have grown weary. Once I got the great person and the customer service was GREAT, and one of my problems was fixed (not related to the internet issues). After literally more than 10 calls to the customer support for internet problems, a representative said, "I wonder why no one has submitted a ticket on this?" And everytime I call, a different rep gives some crazy explanation as to why there is a problem and his/her solution will fix it. And it never does. The company has become horrible in so many ways. I will be looking to switch to a better alternative if one exists where I live.

As I came back, I called from the road and asked them to start it back up again, they said they never stopped it. I said, "What? Are you kidding me right?". So I got home and it was on and yet they discontinued sending my regular paper bill and denied access to my account online. So, I had no idea we were still being billed as they always sent a paper bill and we never changed my preferences. I didn't receive a bill indicating we still had service while we were gone nor after I got home.

Then I called again thinking we should have had received a bill by now, I looked online for my account and could not be accessed to the internet. So, I called them again. They had charged us - for all the time we were gone plus late fees - they told me they would get back with me but I would have to pay the bill or lose service - they might credit me but she would have to check and it would take three months before I would see any credit if her boss thought I should receive one. I asked her to send paper bills. This of course that never didn't happened either. What happened to good ole customer service giving what the customer asked for in the beginning? This should not happen. Good grief this has been a nightmare with them. This is really sad to me, we have no choices about services.

On April 20, 2016 after being bounced around to various agents and given conflicting and ridiculous explanations for my bill, I finally got through to a supervisor who explained that I was charged an early termination fee and assured me that the charge would be taken off. On May 20, 2016 I received a letter from their collections department stating that my bill was "seriously overdue" and that in 5 days my account would be given to a collections agency. There was a number on the bill that I called and after being bounced around for over an hour, in addition to being told I had called the wrong number, they couldn't find my account, etc.

I was finally told that the request that the supervisor put in to have the fee "waived" (it didn't need to be waived because I wasn't in contract) was denied. No one ever told me this. Besides, I was not in contract!! Anyway. I have taken this matter to the CT Consumer Affairs and will tell EVERYONE I know NOT TO EVER sign with this company. This company is disgusting and their business practices downright illegal. The way they handle customer issues constitutes harassment... I wish I could get back the countless hours I have spent on the phone with them.

One day we turn on the TV and we have an update from Frontier. Naive me thinks 'Oh good, maybe they finally did something.' After the update it's even worse than before, now we have still roughly 40 channels but our guide has been disabled, and obviously still no on-demand. We call them back about the missing guide, and apparently it's a "known issue". It takes them three more days to send out another update. Maybe this will fix something, there isn't much more it could break. But no, still no fixes. After the newest update, we are down to eight channels (in English) there are a few Spanish infomercial channels too.

Forget the 100+ I'm paying for, forget the 20 or so I actually watch, I now have channels 2 through 5, 7, 9,11, and 13. Still no guide, no on-demand, no solution in the foreseeable future. So I once again call them, holding back what at this point is starting to edge beyond anger, and the service tech decides the problem is probably my router, which isn't even connected to the TV, so he proceeds to have me troubleshoot a router that works perfectly.

After about thirty minutes of messing around with the router, he determines that there is a problem with the set top box and notifies me that a replacement one will be shipped out in 7-10 business days. Well I just got the new set top box and guess what. It still doesn't work, the phone number I have to call to activate it has been disconnected and Frontier is unable to activate it from their customer service line and is unable to provide me the correct number to activate it.

So now I have 0 channels. Now I'm pretty sure their service can't get worse. But Frontier has surprised me in the past, they certainly do excel in being the worst TV service provider I have been unfortunate enough to deal with. I'm writing this review as a warning to anyone considering signing up for Frontier. I have had some pretty bad TV service in the past we probably all have but this is beyond ridiculous. My only other TV option in my area is Time Warner Cable and they are notorious for being absolutely horrible (in my area), but it might actually be a step up from what I get at Frontier. I will continue to update this as new developments emerge.

The person he transferred me to I can barely hear then we got disconnected. Called again and I got another person. Told him everything that happened with my change in product and asked why wasn't the change done and because he didn't want to deal with it he put me on hold with no notice and transferred me somewhere else that said my wait time is 25 min. So here I am still on hold with no updated contract and probably will be paying more since my contract expired. I think every person I know that has Frontier has had a problem and I been with this company since it was Uverse/AT&T.

Call #1: Total call time was almost 1.5hr. After being transferred I spoke to a customer service rep Deborah. She at one point said something like "Do you understand we don't have all your information and billing details from Verizon?" Seriously? Isn't that their job? She spoke to her supervisor and was working on adjusting the bill. She came back on the phone and said the problem was that it should have been a prorated rate and that it was also just billed wrong. She said the bill I last paid on 4/18 was for services until that 4/18. So the bill I looked at today was for 5/1-5/31 and for the dates 4/19-5/1. She was going to tell me the new numbers and then the phone call got disconnected. Did not receive a call back.

Call #2: I called again and got connected to customer service. I told the lady that I was speaking to someone named Deborah and she had spoken to her supervisor, that I had been on the phone with her for over an hour and that I do not want to go through the whole issue again and would just like to speak to Deborah. This new lady chatted with Deborah online and told me Deborah had said she would call me back in 15-20 minutes. I waited over an hour and no call back.

Call #3: Called again and said that I was waiting for a call back from a specific person which never happened. Was put on hold for 20+ minutes to connect to the "state department". Finally got connected with someone and the phone immediately got disconnected.

Call #4: Asked to directly be connected to the state department customer service. Was disconnected while being on hold. Call #5: Connected with someone named Ashley and told her this is the 5th time I'm calling and have been dealing with their company for the last 3 hours. Asked to be connected with the supervisor. Placed on hold for about 45 min and finally spoke to a supervisor, Matthew. He was polite but at this point I was beyond frustrated. I also basically had to forward the order receipt I had from 3/10 to his email so he could see the order charges breakdown. Again why am I doing this? Isn't this their job? After being on the phone for over an hour again by now, he said he has to check some things and would call back. He actually called back a few minutes later but was still figuring it out.

At one point during our conversation he said "and it looks like your bill for June says [$400 and something], this is incorrect too". He said the bill for this month would include $163 for service + $64 prorated charge + $50 credit (that I will see taken off my next bill). This brought my monthly charge for May to $277.49. He said my bill for June should be about $130 (the $50 credit would be taken off) and then monthly after that to around $179. But he said it may vary a little because taxes are different with Frontier as opposed to Verizon. I said to email me proof of the $277.49 because as I logged in to Frontier.com it now said I owed $302. He took a screen shot and emailed it to me and said it may take a few hours to adjust to the correct amount. I also said I wanted something in writing that said my next bill should be around $130 because I don't want to deal with this again. I am still waiting on that.

Numerous hours later and I have wasted almost half of my day. I was never told about a switch and the fact that I owe $64 and an additional $50 more now? Why can't they just adjust the bill correctly now so I can pay that at the right time - i.e. next month? And why do I have to describe my bill breakdown to them repeatedly? Get yourselves together and figure it out! I've never had such a bad experience with any company ever.

I've never been hung up on by a customer service representative. I myself am in customer service and I thought that was the rudest thing to do to someone. I will not be buying from them. I called back to let the manager know and I can hear the gentleman in the background ranting like a dumb animal. Screw him and apparently the service itself sucks too so... Yeah.

The sickest thing is I don't think they care very much. They aren't accredited with Consumer Affairs or the BBB. They don't respond to any of these complaints or try to fix anything. They don't even have local offices any cities nearby. Their customer service is not even raising a ticket for tracking, when you can actually get through to them, is virtually worthless and can provide you with no information on what may or may not be going on with your services. They simply change the phone number on the account and say, "We cannot find the account number." What kind of ** they are doing I am not understanding.

If they were forthcoming with that kind of information I would be a little bit more understanding. I'm sure it was a huge challenge to take over the huge volume of customers that Verizon had, but they had a year to prepare and they have handled it very poorly. If they are not capable of handling these many customers why did they take over when required set up is not there for serving the customers. If you have any other choice of ISP, avoid Frontier at all cost. I don't have any other rating to give less than 1 Star. There should be some negative rating as well which is less than zero for this kind of company.

My reason for calling them was because I could not get my Voicemail to work. I followed their instructions and I kept getting the message replayed over and over again. Because of this, I tried to get to the phone quickly so that I wouldn't miss an important call that I was waiting for. In my rush to the phone, I slipped and fell. I can barely walk and was unable to get to the hospital for an Xray. I am still in pain and still do not have my voicemail. My phone goes on and off without any reason. Sometimes I cannot make an outgoing call.

This is completely unacceptable. Note that this is actually an upgrade from what the service was like in April, when there were almost daily outages for hours at a time. I'll be doing absolutely everything I can to get the word out on what kind of company Frontier Communications is. I'll do everything I can to break away from their service to get literally any other ISP to provide my service. The sickest thing is I don't think they care very much. They aren't accredited with Consumer Affairs or the BBB. They don't respond to any of these complaints or try to fix anything. Their customer service, when you can actually get through to them, is virtually worthless and can provide you with no information on what may or may not be going on with your services.

Did they cap bandwidth to people so they could stabilize their services until it was under control? Is my internet slow so they could prevent more outages? If they were forthcoming with that kind of information I would be a little bit more understanding. I'm sure it was a huge challenge to take over the huge volume of customers that Verizon had, but they had a year to prepare and they have handled it very poorly. If you have any other choice of ISP, avoid Frontier at all cost.

I have to say the best story is when I called about the phone AGAIN, only to have the customer service rep "John" literally tell me, "Oh well, we have other customers!" I asked to be transferred to a manager and "John" said "you will have to hold for 30 minutes to an hour." REALLY? That's all? Only 1 hour? Ok transfer me! Well he DID transfer me, he transferred me to DISH TV. As the phone connected to a recording that said, if you are interested in DISH service press 2. WOW! Still no phone going on 8 weeks! My advice, if you have choice, DON'T choose Frontier Communications unless you like horrible service. We are shopping for a new provider and very angry with Verizon for making this sale. As a result, we are never going to have Verizon for our cellular service!

I waited until 2:30pm then I called customer service again. I was then told the tech reported he had called me and I told them I didn't talk to a tech and I will do a screenshot of my call log to prove he didn't call. The lady then told I must have missed the tech's call. I got upset and asked for a supervisor. She told me they could do any more for me than she could on this matter. I told her once again I wanted to speak to her supervisor. Then I was put on hold for 15 min. I explained what has happened and the man I spoke to told me the tech will be at my house at 5:30pm. I then asked to double check. I heard him correctly the tech will be at my house at 5:30pm. He said "yes."

I took off work early to make sure I was home at that time. I waited until 6:05pm to call again and I couldn't understand the lady because of her accent. I was passed around for 20 minutes.I finally asked for a supervisor. They asked why I need to speak to one. I told them because they weren't very helpful. I waited for 30 minutes on hold before I spoke to someone. I was then informed that the techs in my area didn't work after 5pm. I was pissed they had just told me what I wanted hear to get me off the phone instead of fixing the problem successfully. I told the lady they couldn't hold me to the contract due to them not hold up their end of the contract. I was then told I would have to pay $9.99 cancellation fee. I told her I wasn't paying that because I didn't even use the service because they couldn't have a tech at my house when they said he would be there.

This a poor way to conduct business and to charge some for your mistake. To top it off on May 19th 2016 at 9:04AM the tech guy called me to notify me he was on his way. I told him there was no need to. I cancelled my service because he couldn't show up on time yesterday. He told me he didn't get the work order until this morning. I find it rather odd. I was told different stories both days I spoke to someone from Frontier.

I have called every other day and got the runaround not and I got a 471 dollar bill in any way outraged and no one there even care to assist me in any way. I am so frustrated with them. I just want cancel with them and can't. I have been on the phone for over 2 hours every other day - wasted countless hours and is very upset with no resolve still. This has be a nightmare for all of us making us keep their service. Verizon did not tell me when I renewed my contract with them on 3/19 that they were selling the company in 2 weeks on 4/1 unless I would have not renewed with Verizon for a company I know nothing about. I need some help with this and have been hung up on, mistreated, and told me that if I remove some of my services I will pay more. This is ridiculous.

The service rep. Ian said "I know we have been ripping you off for years, but I will make up for it and we will even try to refund some of your money. If you will just give us a second chance to make it up to you. We realize that we have been abusing our customers, but we have a new corporate philosophy." He then spent a hour looking at different service plans that would not take advantage of me. He was silent for the whole hour. I kept asking him if he was still there. He looked at 37 different plans, all of them designed to rip off Verizon customers. He told me he would have to call me back.

The next day he called me back. He spent another 45 minutes looking at 30 more plans. He was silent for 45 minutes. I had to keep asking him if he was still there. Again, all of the plans he looked at on his monitor were designed to rip off Verizon customers. He would have to call back a third time. He was the last Verizon employee who tried to help me. I called customer service again. This time, after I said "I have a complaint" the rep quickly hung up. The next time I called I started yelling at the rep before she had a chance to hang up. I screamed at her for 45 minutes. She developed an attitude. "What do you want from me, I just work here. Do you know what is like to have a job where all you do is listen to people scream at you all day? This is a horrible company to work for." Then she hung up.

A few weeks later I called again. After screaming at the rep for 30 minutes, she said "I am going to refer you to our regional supervisor." I said "fine." At this point I had no legal reason to stay with them or so I thought. The regional supervisor said "look, I can't help you, this company is a rip off, all I can do is lower your bill by 30 dollars." So the bill was slightly less. I went to the Verizon store a few blocks away. The rep at the store said "Here is the private phone number for Lowell McAdam, the CEO of Verizon, everybody who has talked to him, has been satisfied with the results." I said "I am sure I will never get past his secretary."

Of course I never even got CLOSE to his secretary. His DIRECT (sic) number went to Verizon Corporate. They said "We will connect you with someone who can help you." Then I was transferred to Verizon regional who said "We will connect you with someone who can help you." Then I was connected with Verizon Bradenton who said (get ready for it), "We will connect you with someone who can help you." I was then connected with a local Verizon service tech who said "Let me connect you with someone who can help you." I was the connected to a Frontier service rep, who had no ** idea what I was talking about. He did not even know who the CEO of Frontier was, much less the who CEO of Verizon was, who I was SUPPOSED to be talking to, not a lowly service tech from a different company.

Meanwhile back at the Verizon Store, I guess the Verizon employee was tired of dealing with angry Verizon customers because he then told me to "Get the ** out of my store," so I left. I made many numerous calls to Verizon customer service. I usually had to listen to elevator music for 2 or 3 or 4 hours, before I could get someone. Then the rep said "I have to put you on hold." After 45 minutes on hold they hung up. Or "I have to put you on hold." After half an hour I was talking to ANOTHER service rep. She just decide to palm me off on another unsuspecting rep. Verizon was losing so many customers that I called and they told me I had signed up for another 2 year contract. I said "What?" It's called slamming. They tell reps "If you do not retain 20 customers today, you are fired."

The reps know that none of the livid Verizon customers will be insane enough to yes to these **, so they do not call you and then put down that you have agreed to the contract. It's Illegal, but Verizon didn't care. The only way to stay in business at that point is to FORCE your customers to stay with you. THEN Frontier took over. It's impossible to believe that a company could be WORSE than Verizon, but they are. On April 1st me (and every single customer in 3 states) lost internet, phone, and cable for 24 hours. A week later I lost all 3 services for 3 weeks. I usually had to wait for 5 or 6 hours to talk to someone at Frontier. As soon as I said "I have a compliant" they would immediately hang up.

With no phone service I had no way to dial 911 (I have serious health issues, if I had a heart attack, I could die). I finally had enough after 6 years of this abuse. Verizon kept promising to make it up to me while simultaneously ** me. THEN after they soiled their own bed and because of it their company wasn't worth anything, they had to sell it to a shadier undercapitalized and incompetent company like Frontier, ultimately it's the poor consumers that suffer. Frontier claims I owe them 500 dollars, which Verizon says I owe them for my non-existent contract. I told them "fine, take me to court, I'll tell the judge my side, you tell him yours and we will see who he believes."

With Verizon and Frontiers reputations now, there is no way the judge will believe them. Both the Florida States attorney, and the Florida Agricultural commissioner are now suing Frontier for this ongoing catastrophic mess. What the state's attorney and AG commissioner don't recognize is that the only way a hyper capitalist/fascist company like Frontier will pay attention to the consumers being raped, is after a few Frontier employees meet an untimely ending. I'm with Bright House/Charter now.

My Internet has steadily gotten worse and worse since I got Frontier and it's to the point now where I cannot even get a web page to load. If someone reads this who is in Frontier Corporate Office all I have to say is HOW CAN YOU DO THIS TO YOUR CUSTOMERS??? You run a terrible company and should be ashamed of yourselves!!!

Now, today, May 18, 2016 our service has been disrupted and after calling, they state it is in our box and cannot get here until Saturday! I noticed online that there have been numerous calls today because of disruption with service in our area of Florida! Our hands are tied into a contract that I believe should be null and void. Can we, as subscribers as a whole, file a class action suit against this poorly run company? Consumers should not have to be held accountable for a service that is not being provided.

A day later my son told me the DVR player was not working. Sure enough after 8 years of working it was no longer working. Called Frontier again. Another 4 hours of rebooting and being put on hold. They could not fix the problem and said they would send a person out to look at it. The scheduled day Monday 5/16/2016 no one showed up. Tuesday 5/17/2016 I called Frontier and cancelled the service call. I also called Time Warner and scheduled a install from Time Warner. During the afternoon I had a call from Time Warner and they said Frontier would not release my phone number. Another call to Frontier and after several minutes they said they would release the phone number. Also now getting a message on my phone that says new voicemail that I cannot get read of. Called on this and spent another two hours and still have the same problem. Hope this company does not last for too long.

My bill has remained the same but my internet connection is messed up. I know it's not my computer or me -- it's Frontier. I want them to fix it, and don't try to charge me any money either. I will wait for my contract with Verizon to run out and if Frontier has not fixed this by then -- free of charge -- I will have to go with someone else. And I'm also upset with Verizon for what I call, "pulling a fast one." No warning, they just did it. Not fair at all. Come on Frontier, get it together!

Today, after giving multiple chances, I have had it with this company and spoke to yet another customer service to disconnect all of my service. She was extremely rude and stated that if I were planning on working from home, I should have disclosed this fact to them and that I should have been under their business plan. No apology was given during the whole conversation. I asked for a credit on my bill during the time that I have not had service and she indicated that the only record that she had in the system was from three days ago. The customer reps both overseas and the ones in the U.S. have been extremely unprofessional and incompetent.

I then called the customer service # again and was on hold another 20+ minutes while a recording kept advising me that I would get faster service if I went to their online site. I can't get into my internet! I finally reached an agent that found the work order only because after stating they found nothing, I gave them the problem #! I told them I was cancelling Frontier and asked who would reimburse me for my lost day of work. The agent said I would have to discuss it with the business office. I informed them that my effective date for billing purposes would be April 7.

The next week, after Charter installed internet and landline feed, I received a bill from Pioneer for $149.64! I, again, called customer service, waited my usual and was told that they would remove my bill. Again, they couldn't find any information about me so I had to supply the trouble # that never was rectified. Today, I received a bill for $196.55 from Frontier. I called my usual customer service #, waited for my usual long time and was told they could not find my information even after I gave them My account number. He asked if he could put me on hold while he checked and 25 minutes later I hung up without agent returning to the phone. I am done calling, being lied to and misled. Anybody considering this company, run! I am 69 years old and this is, by far, the worst service and customer care that I have ever received. The next correspondence will be taken to my lawyer.

A month and a half later it's not getting fixed. They had a work ticket on it is if they come out when I called them what time they're coming out they said they're never coming out, they'll fix it through their company. After I waited and waited and waited. Still waiting. I called over 20 times being on hold for hours upon hours. Still waiting. They put VM on my phone and now I can't get any messages. My poor mother doesn't know how to call to get the messages. We don't know the code that they put on it. When I called to find out about the code they tell me put in one thing, I put it in and it's not the right code.

When I called the guy to tell him we don't want it he said we don't have Voice messaging. I said we do they didn't never took it off. He was so rude. He said, "You have to learn how to fix your answering machine." He said it's not their problem. I said, "it's been working fine when we had Verizon." He said, "Let me put you on hold (before I could answer)." I was on hold for 45 minutes, he never came back. This company is a joke.

Both my husband and I receive harassing phone calls, even after we have explained the situation and repeatedly requested they stop calling our home and cell phones. Now, in April 2016, we are "sold" to Frontier, whose service has been far from what we have been getting charged for. I call, can't get through to anyone. I do not have the time to sit on hold for hours at time. So after taking the initiative to set up new services, and I FINALLY get a hold of someone at Frontier, they tell me they cannot prorate my DOUBLED bill (two bills issued in about a month???) and after explaining that I want to speak to supervisor, I am NOW sitting on hold (although I can hear someone checking on the line every few minutes, so I believe they are leaving me on hold on purpose). When is someone going to issue a class action lawsuit against Verizon/Frontier for the money they have stolen/are stealing from hard-working people???

Failure number 3 is I am paying for services that do not work. My internet is intermittent, my house phone randomly drops calls, tv on demand doesn't work and my DVR service doesn't always work... But yet they want me to pay them $352. Not today! Terrible company, nobody wants to help me in customer service. They tell me to fax all these documents all these different places but nobody seems to ever get them... Just one letdown after the other. A class action lawsuit should be filed for the state of Florida.

I just tried to pay my bill today. That's all just pay my bill. On Frontier's website they have some options where you can pay your bill and not incur a $3.50 fee. I chose this option, however the system would not let me pay using this "available" option. I was forced to call them five times, speak to 2 representatives who advised me that I can pay over the phone but I would incur a $3.50 fee. Well, this is why I chose to pay online to avoid the fee.

I feel sorry for their employees because I wanted to yell and scream but that will not solve a thing. OMG, they are the worst and we are their guinea pigs. I know this because many of my friends and some business owners I know have had major problems with Frontier. What are our options now? Dish? I am just waiting for the moment when I will no longer have service and have to sit at Starbucks to use their wifi.

First, Verizon should have given us a choice of continuing our contract with Frontier or cancelling our service with no cancellation fee. Second, Frontier should have gotten their ** together before they took over so many accounts that they clearly cannot handle. Third, no one should have to pay an additional fee to pay with a credit card. That should be a convenience to the consumer in any venue. Fourth, this is just preparing us to get off the grid, get a hanger to use for an antennae for our TV and stock up on stamps so that we can send snail mail.

I am not happy and the crappy part is this: there is nothing I can do about it. I need internet to work. I need it for school. I am stuck with this crappy company who hasn't figured it out yet. By the time my contract expires (July 2017) they might have their stuff together but I need to get things done now. I wish I had other options. :( I miss Verizon...

When speaking with customer service they said I didn't have service and didn't know why I was being charged... me either. Then I was hung up on. Had to start all over with someone else. I've basically had to give a blood sample to get my account info pulled up. Doesn't seem they know how to credit me. But they best stop charging me moving forward since I HAVE NEVER BEEN A CUSTOMER and have not received any services for which I am being charged.

The reps were all kind and embarrassed and apologetic. This isn't their fault. I feel so badly that they work for such a despicable company and spend all day every day getting screamed at. But you will scream, as it is that bad. Asked to speak to a supervisor 8 times, as their reps aren't given enough info or jurisdiction to really solve any problems, but each time was told they have no way of reaching a supervisor. Already switched to Bright House who is connecting our service first thing tomorrow morning. Frontier is really, really bad. : (

I spent 3 days on the phone with them and they kept telling me they were going to fix the problem. Then the problems were supposedly resolved (they never resolved the problems), they insisted it was AOL fault. This resulted in several conference calls between AOL, Verizon and myself. Although Verizon finally on day 3 admitted it was their fault their only response to me was to assure me that it was happening to a lot of customers not just me. Then on April 1, Verizon posted a notice that we were transferred to Frontier, no warning no explanation, just a link to Frontier.

I call Frontier April 3, they could not give me an account number. They just told me I owed roughly twice the amount of my bill. I told them I was not going to pay this amount. They told me that since the transfer everything was such a big mess. They could not help me out with any information not even an account number until at least April 13. Since verizon customers are billed a month in advance my balance should have been 0. April 10th I transferred on phone landline to a different company. They need the Frontier account number. Since I could not provide it their representative called Frontier while I was still on the line and told them I was transferring our service. Frontier tried not to give them my account number but the representative was good and persistent and told them I was on the line and could give consent which I did. They very reluctantly gave the account number and security code to us.

They were informed to disconnect our service on April 13th, which they did, both the phone and the computer. I asked just for the phone to be disconnected on the 13th not the computer. We transferred our computer service to another provider on the 14th of April. I called Frontier on the 18th of April to confirm the phone had been disconnected and to tell them to disconnect the computer internet service. I removed all of the Verizon equipment modem and removed Verizon programs when new service was installed. They did not request the equipment be returned (the equipment was provided by Verizon not Frontier). A representative confirmed to me that ALL our Frontier services has been terminated as of April 14th (I have his name and time of conversation but won't mention it here). I asked him 3 times and he confirmed 3 times all service terminated April 14th.

Later in April I got a bill for more than what my monthly bill had been with Verizon, no explanation of how much services were or why the increase. Additionally the bill covered from April 10th thru May 9th. Needless to say I will not be paying for services we did not receive. We were not under contract to Verizon, it was month to month nor did we sign any type of agreement to be under contract to Frontier. Don't mind paying for the lousy service for the period of April 1 through April 14th but no longer than that. Since we received no equipment or contract from Frontier there should be no other charges. This company is very difficult to deal, very few people their customer service speak English. The minimum wait time I experienced was 45 minutes on hold. On one call after waiting 45 minutes when I told them I was in the process of disconnecting all services, they hung up on me. This was about April 10th.

Very very discourteous representatives, very poor service. We are in California and would never recommend doing business with Verizon or Frontier. I have since discovered that even prior to this transfer of services Verizon and Frontier have been affiliates. My opinion is they are both responsible for this very unsatisfactory service and both appear to be scamming customers. Verizon never sent us a closing bill and it is all but impossible to get any information from them regarding your account with them either by internet or phone, you are just redirected to different servers. I thought there was a law that required them to keep this information and make it available to you for a minimum period of time. Seems like Verizon is getting away with murder (and robbery) and is just passing the responsibility onto different companies like AOL and Frontier. Hope both Verizon and Frontier lose their licences to do business in California.

Needless to say, we still are not able to watch anything on the FrontierTv app nor can we log in, we are having issues with the internet at times, and to add to the issues our set boxes keep turning off and on on their own. They have set up another customer account, which was put under the wrong phone number, and that is one of the reasons we are not able to log in anymore. During the month of April I have contacted Frontier Customer Service several times and been bounced around from one automated service to another. On April 29th, I was finally able to speak with an actual person, I explained the issue with the account being set up by them wrong and unnecessarily because I had already linked my Verizon account to Frontier and that I thought this is the reason the account I linked from Verizon to Frontier keeps saying that it needs to be verified and we cannot log in to the FrontierTv app.

I requested for them to change the account they set up to the right phone number as I had it with Verizon, she replied that they will not do that. I asked for a supervisor, was told that the supervisor was busy and that she will call me back. It is May 16 and I am still waiting for that phone call. On May 6th I contacted a manager in the Oregon office, she is a marketing manager (I will not give her name). Left her a message and within 10 minutes she returned my call, which I was surprised. I explained everything and she told me that she will pass this information to the right manager and that it will take at 5 day for someone to contact me. It has been ten days and no one has called me to settle all the problems.

Their customer service is the worse I have come across, and I have had some experience with bad customer service in the past. It's the middle of May and this transition from Verizon to Frontier which was to be completed by the end of April, has been and still is a horrible nightmare. If this is the way is going to be with this company, we are definitely switching to another provider.

Since the beginning of April, my DVR has not worked properly and my recorded shows come and go. Now my roommate can't get a guide on her TV but I dread having to call them again. As for my bill... of course it went up because, as I was told: "Frontier doesn't offer discounts". Who is this communist company? I will be done with them as soon as I can find a satisfactory internet company in my area because no one should be as upset as I am with them over a stupid TV and internet system. It's not life or death, but they've pushed me to the point where I feel like it is.

Finally found a bill so I had the account set up a payment again (which I had already done online and gotten lost in the hour I was on the phone). So I set it up and then asked because of how rude everyone was to be sent to customer service so they sent me on hold for a 6th time and left me on hold (never answering) for half an hour - total on the phone with Frontier for over an hour and half. The most frustrating experience I have ever had in my life!!! I am looking to switch.

Then a few minutes' pause. She then confirms what I wanted to cancel. I say OK... more pause & then she asks for a number I can be reached. I gave it to her, again. She says it may take a few moments to go through. And, that she may need to ask for more personal info. Thought that was strange, but said ok. Then another LONG pause. I finally ask if it will be much longer... she comes back with asking for my social security # & date of birth! HUGE RED FLAG!!! I typed in, "I don't think so" & closed the chat. So I still need to cancel that channel. I'm dreading what the phone call will be like!!!

Absolutely AWESOME transition. Price is actually a little higher yet I LOST A LOT OF FEATURES. It's not like they require money. The features are NOT AVAILABLE! What a LOUSY deal for the consumer. Absolutely TERRIBLE. I was coming back from a trip when the transition occurred. After a dozen of failed attempts to set up an account from an Android phone, I gave up in frustration, cussing and cursing about how something like an account setup could be so dreadful. It's only been disappointment after disappointment since. But at least my phone, TV, and internet still worked. There were so many who lost all three for seemingly weeks! I simply lost a lot of features.

I first called and spoke to a person who said her name was Danielle but when I asked where they were located I was told the Philippines. As the norm the overseas employees use American names to mislead us into thinking they are stateside. I am not sure who they really think they are kidding but you can't get anywhere with this group. I was so angry and upset they told me to call 1-888-431-3003.

I then spoke to Drew ** for 2 hours. We discussed my account over and over and over again. At least Drew was trying to help me out putting me on hold while his boss was going from desk to desk trying to resolve other irate customers' bills at the same time. I told him that I have not been getting Premium HD channels since mid-January and that Verizon had sent out 3 reps and none of them could figure out what was going on or why. The rep that took the tech complaint told me that he knows there is an issue because other customers have been calling about the same thing.

Since 11/14 to 1/16 my services were fine. I got all of the channels I was supposed to but then one day then the HD channels like Hallmark of HSN (my employer which I needed since I work for them at home) was no longer available. The error code went from I was not enrolled to an upgrade error code after 3 hours of work from one of the tech reps to saying "This channel is not available. Please change to another station and come back to this one. If the channel is still not available then hit the B button and troubleshoot." This was all that the tech was able to accomplish in 3 hours after he changed out the DVR box, the lines, the outside box, etc.

So from Jan. to currently I was supposed to be getting credits for the HD Premium channels. But instead I get a bill for $488.83. After 2 hours on the phone with Drew I had to get off and log on for work. He gave me his direct phone # and told me to call him the next day if they do not get my bill resolved before I call. He said that his boss was going to come in the next day and work on my account. The next day I was left a message from Drew that they gave me $100 in credits and another $25 for my inconvenience, and if I could send them proof of the $303 that I paid then they will finish the credits. I did not know what he was talking about at the time so I tried to call him back less than 10 minutes later and got voice mail. I then left another message later that night and again the next day. He had left his email address so I emailed him on 5/10 with a full detail of our conversation and hoped that he would respond.

I was sent a new bill by email on 5/10 and it said that I now owe $558.29, and that was after the $125 in credits. The records they have from Verizon showed my past payment history of $135 and odd cents, but yet different amounts such as $135.16, then $135.25, etc. There were 2 payments in Dec.: $136 and they did an auto-pay of $303 on 12/22. Those amounts prepaid me until Feb. and there was a bill in Feb. for $21, and I paid $25 not remembering exactly how much to pay.

Drew said that it looked like Verizon did not credit my account for the money they took. But yet the payments were in the system. So how can I go from only owing $25 in Feb. which was paid and I was supposed to get credits from Jan. for the Premium HD channels to owing $488 for the April bill received in May, and Verizon charges a month in advance to $583 after credits for the May bill? I am livid. I AM ON DISABILITY AND I CANNOT AND REFUSE TO PAY FRONTIER FOR ANY AMOUNTS EVEN CLOSE TO $558.

They assumed all assets and debts with the acquisition so THEY ARE NOW FULLY RESPONSIBLE FOR EVERYTHING FROM 4/1/2016 GOING FORWARD. I am sure that their Legal Dept. put in the contract that there is a grace period for reimbursement from any monies or credits paid to customers for errors and corrections.

They took over 4,000,000 customers' accounts from Verizon and it clearly appears that someone or both are out to make a lot of profits from all of these billing issues. Did Verizon just not apply payments to customers' accounts to make their assets look greater than they really were? It is just my opinion but did Verizon not have to give to all parties involved with the sale a full count of recordable dollar amounts for all assets and recoverable dollar amounts for their debts in relation to the customers several times before finalizing the acquisition/sale? So which company is the higher beneficiary recipients from stealing from the customers?

There are just TOO MANY CUSTOMERS WHOSE BILLS THAT ARE SERIOUSLY OVERCHARGED FROM THEIR NORMAL BILLING AMOUNTS for this not to be deliberate. Verizon customers are on contractual agreements. How can these amounts just all of a sudden go up in the last 30-60 days? HOW MANY CUSTOMERS THAT ARE STILL ON AUTO-PAY THAT HAVE NO IDEA THAT THEY ARE BEING OVERCHARGED AT ALL? I also think that there are also customers that have many other reasons or have not opened their bills or in my case even my email address was incorrect so they still don't know they are being overcharged.

Since I never heard back from Drew I called the same 888-438-3003 # that I was able to reach him at and I ended up with another rep for another 3 hours with 40 minutes of this being waiting for reps to answer the phones, and after my legs and hands swelling due to medical issues from sitting so long I tried to simplify it for her, "How can I owe $488 for 2 months? Even if you tell me that my monthly bill was $159 after taxes that still only adds up to $318, not $488. Then now my bill is $558 after $125 in credits?"

This rep then tells me that I need to talk to the Collections Dept. at another # but of course they were closed until Monday, and according to her my account is not in Collections but the Collections Dept. is doing credits. She also then refers me to Technical Support so I can have them send out a tech to see if their technicians can figure out what 3 of Verizon's technicians can't. So I then speak to Heather and she set me an appt up for today 5/15/2016 between 1-5 p.m. because I told her I am off on Sundays. I also need to prove to them that I am not lying about not getting these channels that I am supposed to be getting credits for.

At 5:45 p.m. today I call the Tech Support and again I am talking to someone in the Philippines. This girl that had a very strong accent put me on hold after I told her that I have been waiting all afternoon and no one has called me to tell me they were going to be late. When she came back she said that she found out that the tech -- it sounded like she kept calling him Juan -- was still on a call and was not done. All she kept saying was "Keep your lines open. Keep your lines open." I asked her if I was supposed to keep my lines open because he was going to call me when he was on his way? And she replied, "Keep your lines open. Keep your lines open." And I asked again, "For today?" and she said, "Keep your lines opened for tomorrow. He will be there tomorrow." By this time I was so angry I was trying to tell her that I have to work tomorrow and she hung up on me.

I then called right back and got Alvid on the phone. He said that my work order is for tomorrow and not today. I told him that Heather set it up for today and the rep that just hung up on me told me that she was told the tech was still on the previous work order, and if the date is now scheduled for tomorrow then both her and Heather lied to me or she set it up for tomorrow without any authorization from me, and there was not even a time attached to it. He said there were no notes from no one at all, not from Heather as to why they were coming out or from the rep that hung up on me. So now I am into it with Technical Support lying to me after already going through 7 hours with billing issues.

Alvid said that he will make sure that I am the first customer on the schedule for tomorrow even though they are supposed to take orders by priority. He then offered to send me to Billing again when I told me I am still trying to get billing resolved. I refused to allow that merry-go-round to happen again for another 3-4 hours tonight when it was already over an hour after waiting 2 times for his Tech Support to answer.

I personally am done with all of their games and I think that is what they are hoping for -- that we just give up and pay them to shut them up. I think it is long overdue for a class action lawsuit against them for physical duress for those of us that this is causing severe pain and suffering as well as emotional stress trying to resolve all of these issues.

So, I was forced into accepting the antiquated service option of 20mbps/5mbps (my $90/mo "deal", if you want to call it that, included: substandard speed internet access; basic tv - channels already available with my digital tv antenna; and, HBO). Although not perfect by any means, it was a fix for the most part... My service worked most of the time, and when issues arose, I could find immediate resolution by contacting Vz's tech support. Of course, like so many others, my complacency subscription was cancelled when Vz elected to sell their contracts to Frontier.

Two nights ago, I returned home from work to functional service... This was 8 pm, Friday. Right around 9 pm, I lost my internet connection (and, subsequently, all On Demand functionality). Having experienced this intermittently with Vz, I began the process of rebooting the equipment (as this was usually what restored my service, up to that point in time). It was to no avail, however... so, I tried reaching out to Frontier's online tech team (my MO when a Vz customer, so I presumed it was a viable option). "Damon", either the only rep staffed or the one name being used by everyone working in that department at the time, was useless. Three times, he simply stopped responding shortly after the chat initiated. The final time, he asked about which service (FiOS or DSL). I was inquiring and then abruptly stated I needed to contact the telephone tech team.

I attempted to get clarification on my service immediately after he stated this but, wouldn't you know, he just stopped responding again (no notification that the chat was terminated, just no further response). So, I called. "Mitch" (no chance his real name) at first indicated that the transition-related outage was occurring because of maintenance being performed on the outside wiring in my area. His explanation came across as the tech disconnected the line to perform service which he could not then complete since it was now nighttime. Keep in mind that it was working until 9 pm... so, it was already after dark when service ceased functioning.

"Mitch" then proceeded to have me do repeated reboots during the 40-min call... and, having tried "everything", resigned to telling me that it would have to wait until a tech could physically come out Monday (having read others' comments about the consistent "no shows", a visit from the tooth fairy seems more plausible to me).

Now, in comparison to the masses, I know my service interruption is currently minimal... but, I'm three weeks away from giving birth, so I'm limited in available entertainment alternatives. As such, to lose my primary source for even a day is unnerving. To lose it all weekend because the field tech couldn't continue once night fell is both a) a crock (why would any company initiate a maintenance disconnect on a Friday night? No matter where in the mainland US the field tech was working, the earliest it would have been was 6pm); and b) the worst introduction to its consumers a company could have.

It's shameful that Vz could sell even a portion of their customer base to a company incapable of meeting the standards set. That we are now forced to just accept the "we'll get to it when we get to it" mantra of Frontier is positively absurd and, even though I recognize I have no immediate alternative, I refuse to allow it to continue. I don't work the hours I do to waste money on anything.

Here are the problems that I have seen and trying to get a clear answer from Frontier. After the transition from Verizon to Frontier, my triple bundle bill has jumped up by approximately $25 (close to 25% increase). Since I can not access to my Verizon account history and itemized bills, I can not compare apple to apple. What I see at the summary level, "Fios Digital Voice Unlimited Package" price has gone up by 50%!!! Also, "Taxes and Other Charges" are increased by close to 50%!!! When brought up to the attention of billing support staff, they offered a FDV promotion to adjust the price. When I ask for the expiration date on the promotion, they said there is no expiration, but the prices are subject to change at any time!!!

While a Verizon customer, I was an environmentally conscious person and opted for paperless billing and online payments options. After Frontier took over, for 3 weeks I had no access to my account history nor I could pay my bill. The problem with the online access (migrating Verizon accounts) was resolved and I could pay my bill online. But, there is no trace of the itemized Verizon bills and what I used to pay. Frontier Communications' performance in customer service area and their lack of accountability for fair and accurate billing is appalling. Is my experience being shared by other Verizon customers who were handed off to Frontier Communications?

My kids tried to record common shows like the Simpsons, which for our package, comes with it; however, it was and is only in Spanish and you have to pay for English. We do not speak Spanish, do not have settings on Spanish, and should not have to pay for common shows like the Simpsons in English but have them in Spanish for free. We complained for nearly a year. Our answer now and then was that they were working on it. Seriously? Yes! This is what they always say. The television cuts out in the middle of various channels when you are listening to a sentence in something you were interested in hearing. This has been going on and continues. It is very frustrating regardless of the show since you have to guess or surmise what went on the show, you just missed the important parts you had been awaiting.

The phone service was so bad, always getting annoyance calls, that we had to take the phones out. It would bother my disabled child. They kept saying they would make it right, but never did. Finally, after a very long time, they changed the number, but too little, too late. I have spent hours, days, weeks, trying to get these problems resolved. One woman said she would "upgrade" our boxes at no charge. We changed the crappy boxes to get rid of some of the problems, and no problem corrected! The problems continued! Now we have slightly smaller boxes and can't tell any other difference except she LIED and we were charged more $$$!

The remotes they sent did not work and they had to send more. I am disabled and asked for small boxes to take the boxes to FEDEX to return, but they never sent the right boxes and labels - they just kept sending the huge boxes to this very day. Now they are trying to charge me $2900.00 approximately but disconnect every time I try to resolve it. I even called Frontier but was disconnected 3 times in one day! Now this horrid company that got shoved down all our throats "Frontier" is horrid as well. Outsourced calls continue with no help. Our calls get dropped, prices went up which I am not sure is legal. I will be writing our Attorney General's office in CA and hope to get some resolve. Just wish this company was not so fraudulent in not delivering proper services and taking advantage of individuals. I need a new carrier and am looking now to see what company might be better.

I contacted Charter, who is running a special due to all the people dropping Frontier. Charter is even going to buy out my contract that I had just renewed with Verizon, not knowing they were changing to Frontier! Hopefully, I will have a better experience with Charter. It certainly cannot be any worse than it was with Frontier!!!

So are they being billed and are they paying for service! Finally, after speaking with another dept, they said this should not prohibit me from getting service, so I got a rush date for someone to come out to my home on April 29, guess what!!! No one came! I called frontier again, now they said the order never went through, it was just sitting in a queue! So no tech ever picked it up, I'm freakin livid and frustrated at this point. Now I have another appointment for June 9th. I forgot to mention the first few times I called they couldn't find my account and they're so backed up etc! Poor excuses! Frontier is the most horrible service ever. I had to waste 3 vacation days for their inefficiency. How the hell it takes 3 months to get a damn cable box? Worst company, worst service ever! I'm sick of them!

So now we are in April. During this period we realized our voicemail and On Demand was no longer available which then triggered another phone call to now discuss our not having voicemail & also attempt to cancel HBO. Also, received our now new bill to find it is over $220 which is not normal due to the HBO charge that I originally wanted to cancel in March. Contacted customer service with similar issues as the first, and asked to call back.

Late April, we attempted an additional phone call to reach a customer service rep who proceeded to tell me that her system was down and she unfortunately could not help me and I had asked her to please connect me to a representative who can to again get disconnected. We proceeded to try the online chat with little success to try to resolve all issues. I was told to contact Frontier during regular business hours to cancel HBO and that I would now be transferred to a service technician via online chat regarding voicemail issues, and to again find myself to be disconnected. This was a near hour via online chat to again be unsuccessful.

Now onto May. I attempted 4 different times to connect to Frontier to now discuss not only the March billing of both HBO, On Demand and the voicemail that we have yet to have access to. First customer service rep asked multiple times for our phone number, multiple times for our account name and multiple times for our service address to then state that our account has yet to be completely migrated from Verizon to Frontier and then disconnected me after a near 30 minutes of going back and forth with information. I then repeated the phone call to be disconnected 2 additional times after additional 5-10 minute waiting period.

At last our 4th successful call in to discuss our account to once again discuss the billing issues with the HBO and voicemail issues and a hour long wait time to speak to the sales department because the customer service rep could not help us with any of our issues. So in the meantime while we were on the phone with Frontier battling to get some sort of resolution to all our issues, we proceeded to initiate new service with Time Warner where we received both welcoming and great customer service in which we once experienced with Verizon prior to the merge with Frontier.

I called Frontier and was on hold for an hour during which it stated April's bills may come late due to change over and there would be a 14-day extension on paying. After an hour wait I figured the bill would come in the mail. Well, it did and suddenly I owed a balance forward and an additional $252.19 for a total bill of 487.93! I called again, spoke to a rep and am still waiting for a copy of the bill from Verizon showing I had a balance going forward (as you cannot access your old Verizon account online). He stated he would send copies to me as I know I did not have a balance going forward.

I have tried numerous times to pay my bill, now their online sign in says I already have an account with them but they don't recognize my email address! I have had/used that address for the last 13 years!! So I called the pay over the phone line and my first bill from Frontier which is debatable has a due date of tomorrow but according to the auto payment my due amount is now over $700!!! That is ridiculous. You can never reach a person when you call, the service is horrid, the price was also increased from my Verizon contract. STAY AWAY FROM FRONTIER!! Unfortunately for me prior to the takeover of Frontier I had just renewed my contract with Verizon! Had I known about this I would have not renewed and would have switched to Bright House. At this point I am so frustrated I would rather have an antenna! I think it would be better to pay the cancellation fee than be stuck with Frontier. I think one star is too high of a rating!

I asked again, since she has credited my account, what would that amount be so I will know how much of my bill I would need to pay at this time. She put me on hold again for about another 10 minutes and came back and stated she did not know but it will be on my bill because they have to figure the taxes. I said "OK, I will wait for the next bill." I still do not have all of my services and was never told when my services would be working properly.

Second issue, I need my telephone number to be listed. She stated she would transfer me to sales for someone to assist me. The transfer never happened. I was on hold for an hour before I decided to hang up. At this point, I feel the need to cancel my services; however, I can't get anyone back on the phone to inquire about cancelling my services. I have had the worst experience with this company and will be switching services.

So, once again I called their billing department, sat on hold for another 15 minutes and they said the $1.10 charge was for paying online. Mind you, I was talking to Habeeb in India. I asked to talk to a supervisor, sat on hold for another 20 minutes and realized that he had hung up on me. I called back and after another 20 minutes I got someone who called himself Anthony on the phone who explained that he could not see this month's payment but agreed to issue a $20 credit. He then said he was going to transfer me to collections and not to mention that he was going to issue me a credit, and for me to and ask collections if I indeed had a credit and was going to put me on hold again.

Once again I asked him what his name was because I wanted a name for reference. This time he told me his name was Fernando. When I told him that was not the name he gave me when he answered, he stated the first name he gave me was just his name he used for Frontier. After 10 more minutes I was transferred to another person. They told me that there was indeed a $20 credit but could not explain the $1.10 billing. THIS IS THE WORSE COMPANY I HAVE EVER HAD TO DEAL WITH. If you want to deal with a bunch of towel heads that don't have a clue what the F they're talking about and you have a problem with your bill, just switch companies and save yourself hours on the phone. These guys SUCK!

I then called Frontier and spoke with someone who told me the order for a new number was actually entered incorrectly, as a "new" service and the technical department didn't know what to do with it. I was assured the problem had been corrected and the new number would be in effect by tomorrow morning. Friday morning I used my cell phone to call my new number. Again, I received the recording, "The number you have received is disconnected or no longer in service." I then dialed my original/previous number and noticed my home phone didn't ring, it just went to my voice mail. I picked up my home phone and was unable to get a dial tone. I was unable to make or receive a call with any number.

I then called Frontier (again) and discussed the problem with yet another person. They immediately connected me to the Technical department. I spoke with a young man who checked on a few things, called and spoke with customer service and then told me, "It will be fixed within the hour. If not, call back and speak with someone in customer service." I waited two hours and found that there had been no changes.

I again called Frontier and spoke with Customer Services. The CS person checked my file and told me that she had a note that the service was fixed and was now working. I quickly informed that it was NOT working, and I, in fact, had no phone service. Another 10 minutes on hold and she came back to say that it will be fixed within the hour - "so sorry". As of Friday evening I still have no phone service. I'm extremely irritated knowing that I will once again have to call Frontier. I have no confidence in their ability to provide the service I am paying for.

After reading the hundreds of one star reviews I am cutting my losses. They don't have a clue to what they are doing and it shows. Pathetic. If they give one ** about where the company is going they should have all hands on deck. Here is one suggestion. They ran what would cost most companies millions of dollars on ads before the takeover. Spend that money on customer service and your system. You won't see my nearly $300 a month.

A week ago, I called because I had a question about my new bill, and they again couldn't find my account (still had the wrong phone number). I had to give them my name and address and they finally found it. The bill amount was incorrect as it turned out. He apologized that they had needed my FULL SS# to process the order, and I told them that if that was their standard procedure, I wanted OUT of the relationship now. He said that was only required on the first service upgrade call. We'll see. When I asked about what Frontier would do for all my inconvenience, the rep said he was sorry. I asked for at least a $25 credit to the account for all the time i was having to waste, and he said it would be applied on my next bill. I should have asked for a whole month free!

My order date for install is today and the "window" they gave me was from 8 AM - 5 PM. It's now 3:30 PM and there is no sign of an installer and no one is calling me to tell me when they are coming. I've been home all day. I went online and saw an order under my account for service today, but no details. I called to find out what the status was and the lines were so garbled, I had to call 2x and got disconnected both times. No one has called me back. I went online again to see the status of the order and now the order number is GONE... No record of an order for service in the last 30 days! This is outrageous. I had renewed my 2 year contract with FIOS in Feb. 2016 but would have NEVER done it if I had known that Frontier was taking over.

These two things are in direct conflict, and yet they were charging me for both. I will be terminating all of my services as quickly as I can get them converted over to an alternative. This is a terrible company, practicing FRAUDULENT BILLING, with HORRIBLE CUSTOMER SERVICE. Avoid Frontier Communications at all costs.

I called and was on the phone for over an hour and a half and they wanted to reschedule for two weeks from now. I told them "no thank you!" After many years of being a Verizon customer, I made the switch this morning. I was treated with respect, I was given an order number (something Frontier refused to do) and was told a specific time that the technician would be at my house, so my husband nor I would have to miss an entire day of work. Frontier gave me the worst customer service experience that I have ever had in my life! I hope that I never have to deal with them again! I wish that I could give Zero stars because they do not deserve the one star that is required!

My aunt called and they again scheduled a person for satuday (keep in mind SHE called them. No one called her and she waited around all day). Saturday comes and again no signs of anyone so I called and they said "We don't have an order for anything. We dont know what you're talking about". So I was angry but said "fine. Please schedule this immediately." They scheduled for sunday - didnt show, monday - didnt show, tuesday - didnt show, wednesday - didnt show.

Now it's thursday and I demanded to speak with someone higher up and explained to the supervisor that my grandparents HAVE to have access to a phone for medical reasons. The supervisor tells me that she can maybe dispatch for the next day but after call dispatch is for emergencies only. I told her I would not get off the phone until she sent someone out TONIGHT. She finally relented after an hour of me telling her it's completely unacceptable to leave elderly people without phone contact for 6 days. She explained that dispatch would send someone out within 90 minutes of our conversation. I asked for confirmation of some kind that I could reference such as an email. She said she could not provide me one. Guess what? It's been more than 90 minutes and no one has arrived. Keep in mind it is midnight now and there is no one I can get in touch with and I have no confirmation of the conversation.

DO NOT go with this company. The service is horrible. I will be looking elsewhere for my grandparents. I wish they could get a cellphone but my grandma kept forgetting to charge it so that quickly stopped being a solution. Lack of compassion says a lot for a company and I was not shown compassion once for the situation. I work in the same type of environment and this is something I would never have let go through without the situation being escalated. Also I would definitely have shown integrity and compassion for a horrible situation such as this one. Frontier is absolutely terrible and I do have other stories but nothing can top this.

When I told them I wanted to cancel and not be charged the cancellation fee, they told me that was not possible. I mean, what else am I supposed to do, not conduct my business or not have a phone to contact my kids when I'm not home. I hope something is done so we are not on the hook for cancellation fees or being charged for services we are not receiving. Hopefully a higher power shuts this place down for good.

On the day the tech was scheduled to arrive between 8am and 12noon, at 10 minutes to noon I called back Frontier to see where this tech was, just to find out my service request was marked as completed and closed in their system!!! I was baffled on how my service request was completed when no one actually came to my house. So when I asked the rep she responded that they closed my request because there was an outage in my area and that was the cause of me not having Internet. Mind you I never received a courtesy call to inform me no one was coming to my house. I wasted half my day waiting on them! I then proceeded to ask when they anticipate the Internet would be restored for which they told me they had no idea... they don't know when... So basically I'm stuck without service for 5 days and I work from home.

FRONTIER SUCKS. THEIR SERVICE IS THE WORST I HAVE EVER EXPERIENCED! It's sad Verizon sold to them. It's been nothing but issues since they took over. This is a very frustrating company to deal with, and honestly it seems they could care less about the horrible service they're providing customers with. Someone needs file a lawsuit on them. Heck I should sue them because this is absolutely unacceptable. Shame on you Verizon for selling us out to this no good company.

Call #2 to customer service line started with the rep not being able to immediately hear me when she said hello, so I spoke up and asked if she could hear me know? She said "Mm-Hm". I explained the situation and how I had been disconnected from my first call. She said "I can already tell you are gonna be rude, you need to be patient ma'am." Of course I was frustrated but this comment took my frustration up a notch. She proceeded to tell me that there is no way that she can tell me the installation tech will be there and it could be any time today so I just needed to wait and be patient. I asked why they give an appointment time window if the window was all day. She just kept repeating that I needed to be patient. She then transferred me over to the IT department.

Call #3 to the IT department took another 20 minutes with the result of them not being able to find my account number and letting me know that they can't look up service order numbers. At the beginning of the call I explained to the IT rep that I did not have an account number as this was a brand new service and I only had the service order number. She asked for the service order number and put me on hold for 15 minutes. Only to tell me that she can't look up service order numbers and would have to transfer me back to customer service. Why didn't she just tell me this in the first place.

Call #3 transferred to the service department again. Finally someone had a small piece of information for me. The technician would call me 30 minutes before arriving to my house for the installation. I informed this person that I had two voicemails from Frontier indicating that my appointment time window was from 8 to 10 am. I asked if that appointment window was ever a valid window. She just continued to repeat that I would get a call 30 minutes before the technician came for the installation. I asked if she had any idea what time of day this would be as I had an appointment and needed to also get to work. Again she repeated you will get a call 30 minutes before the technician comes the installation. I then asked if there was any guarantee that the technician would come today. Same repeat of above.

So I left my house and 20 minutes later I get a call from the technician saying he would be at my house in 15 minutes. He was AWESOME, efficient and was even very patient with my very inquisitive 2 year old son. I asked him about the appointment window. He said that he had got a notification about an hour and a half before he came to do the install that I was his next appointment. THERE IS NO REAL APPOINTMENT WINDOW! I am happy that I have internet and pray that I NEVER have to speak to anyone on the phone at Frontier again.

Worst of all, they charged me more than the price they offered to stay with Frontier. When I advised the customer service rep that I have email confirmations of the price they offered, they mentioned they can't receive or send email to confirm. I asked them "How did I get an email confirmation?" They couldn't answer. In addition, I have all the chat transcript's copies in my email that I can show them, and they basically said it's useless. Finally, decided to cancel Frontier, but they haven't cancelled my account and it takes (supposedly 3 days) to cancel an account. Funny, how that 3 days coincide with the last day of statement date. I don't trust them to be honorable and correct any issues. However, I hope there will be a California Class action suit that I can join soon.

I told him that our service wasn't working and haven't been working for like 2 months so he tells me that's when they took over the company. He also told me that they were going to credit our account for the two months that our service barely working. So they sent someone out to fix the things that wasn't working and after he got there he fixed the cable and the internet but somehow someway he messed up my phone line. We didn't notice it when he left because he checked the TV and the internet but he didn't check the phone.

To make a long story short it's been 19 days now and I've had 5 appointments no one has shown up for none of them. I am very disappointed in Verizon. I didn't get a letter to notify me that someone else was taking over the company or nothing. But they show enough sent those bills out on time. Speaking of bills I receive my Frontier bill which is double the amount it's supposed to be. Their excuse was that they are billing a month in advance. Mind me Verizon already got everybody billed a month in advance! I would say we can go back to a Bright House but they suck too. So I'm going to say find you a nice little company that sells internet and invest in Netflix or Hulu.

It's been on the ground now getting rained on, snowed on, frozen and thawed, walked on, driven over, etc. now FOR OVER A FRICKIN' YEAR, and that's AFTER their "manager" (that's a laugh) told me they were "code blue" escalating the situation to get someone out to bury the line! Called them up to find out what the status was after speaking to the manager and mentioned the over 250 phone calls and service calls to my address and told the guy I was mad enough to get a lawyer and sue, and lo and behold, ALL of my service call records (in their system, not the records of my calls to them on MY cell, all 250+ of them) mysteriously VANISHED. Go figure.

Sooo...today my internet goes down AGAIN, I call and was routed to somewhere overseas. The call quality was a -1 out of 10, then I get some lady I couldn't understand. From my cell phone, I searched Frontier corporate contact phone number and just by accident I actually FOUND a telephone number for them, called and the receptionist sent me to a manager named "Jack" who, while very curt with me, did say he would contact someone and have the issue fixed pronto. That was about an hour ago, and my internet's back on, but still at LESS than 3Mbps! Haven't heard anything on the line laying on the ground yet. If I don't by Friday I will call them.

What I'd like to do if these issues aren't fixed and I mean quickly after speaking to a corporate manager is get everyone together in my area, or maybe in California period who are having issues, have a big meeting, get a LAWYER and check into maybe filing a class action lawsuit on them so we the consumer can get what we pay for! If you do an internet search, you'll see it wouldn't be the first class action against the company for the exact same things, and I'm sure it won't be the last. I've been paying $50 a month for almost 10 YEARS for service I can't use, but in my area we have no choice. No other providers, and I think that's what they bank on.

I'm so angry Frontier didn't cancel my account when I requested. I've never heard of any company that has to make an "order" to cancel an account and charge for services a customer isn't even using plus a cancellation fee when my account is still open! If they don't close my account and charge me again I will take them to court! I've never left a negative review for a company but I feel people need to know Frontier is NOT AN HONEST company!

UPDATED ON 08/17/2016: My issue was never resolved. I paid $216 in May 2016 to close my account with Frontier. July 2016 I got a bill stating I still owed money. I called and asked how it's possible I still owe money and they said I was quoted wrong. *Sigh* I paid another $57 in July. August 2016 I received a collections notice in the amount of $36. I called and stated "I just paid $57 to officially close my account." I played the recording of the conversation with the rep clearing stating after I paid $57 my account is paid in full and my next bill will be $0. The rep responded by saying she couldn't help me because there's no notes in regards to the conversation I shared with her and my account showed I still owe $36. She also couldn't explain why I owed $36. She just kept reminding it's what my accounts shows.

Omg. I have recordings and bank statements so I will dispute the $36. I cancelled my account in April and yet I'm still dealing with them in August. I've never dealt with a company like this in my entire life and I've finally reached my breaking point. Idk what else to do but to fight back because I'm not giving them any more money.

So, my view is, if you can't get customer service at the outset, you will never get it. This is the problem. They've already had 900 complaints in Connecticut and wound up having to give customers there a $50 credit on their bill for the bad customer service and I was not given any choice in the matter. This acquisition doesn't even make this company a giant - it's a mid-tier communications company that will stay that way as far as I'm concerned. My main complaint here in California is, these "communications" companies, are doing what Ma Bell got in trouble for 40 years ago... MONOPOLY. And the FCC has allowed it, the PUC has allowed it and as a consumer, I feel more trapped now by the way business is done in America than I ever have.

The next letter I write, will be to my Congressperson and my Senator. I urge other consumers to do the same. The second part of my complaint is the consumer is now the enemy of the customer service representative in America. They cannot connect the dots from our participation to their paycheck. Without us they're out of a job... and they don't seem to care. The customer service person rep in the Philippines was much more pleasant and felt bad her hands were tied. The American representative however, couldn't have cared less. Therefore, I will divest myself of this company as quickly as I can, I won't put another dime into the pockets of investors who care nothing about the people who make them wealthy.

She also stated that my promotions with Verizon had expired such as Showtime (although that promotion had expired 10 months earlier and Verizon had made the cost adjustment). I told her to get me the proper equipment and then the cost would be fair. So I made the bid mistake of asking for pricing on new bundles. She quoted a fair price and I accepted the offer. What struck me as dishonest and sneaky was that she refused to send me a written quote with the details on the service and equipment the offer included. She scheduled a tech to come out on Monday and make the needed equipment changes. On that Monday I left work promptly to ensure that I would not miss my appointment which was between 8 and 5 PM and they would call ahead of time. That was a joke!

They never showed up and when I called to reschedule I was told they couldn't because the service is pending! Never heard of such stupidity, I had to wait until someone called me. Really?? They expect me to just run out of my work and go home to greet them? Out of curiosity and knowing that things weren't going well, I asked the rep to check and see what was the cost of the bundle I had agreed to on the previous Friday. To my most unpleasant surprise it was $65.00/mo higher than the information poorly trained rep had quoted me. She extended many apologies but bottom line the cost of my package with Verizon jumped from $118.00 to $195.00/mo. The reason was simple: they didn't offer the same discounts as Verizon and they wouldn't honor a discount coupon Verizon had sent to me that doesn't expire until the end of May.

I am not sure why a company would want to purchase an obviously successful company such as Verizon and provide such lousy customer service when they know that customer will walk away. Is Frontier really thinking that the lack of proper business etiquette is going to work? I have taken my business elsewhere and yes just like others I have to wait for Frontier to release my phone number. However, that is the least of my worries. Our entertainment is supposed to be relaxing and enjoyable, not a nightmare.

Verizon played its cards just right. Made great offers and many of us took advantage of some good pricing not to mention customer service. When their clientele was stable and the numbers were right they sold us out to a mediocre company without any shame for what they did to their loyal customers. Verizon will not have my business again. Shame on them.

However last Friday I heard that Frontier was being investigated by the FCC and a possible class action lawsuit. I assumed the problem would be fixed shortly but still the service doesn't work. And this morning when I tried the Frontier app, instead of opening, it prompts a notice with a terms of service sheet stating it must be signed to use the services, which states that you will not take legal action, you will not be involved in any class action lawsuits, they have the right to change their services without notice and that you are will pay a fine for early termination of this contract. Yet I have no access to see what services I am receiving or will receive, whether they fixed it or not.

And of course they have refused to issue credit for service interruptions or provided any solution or support and you get put on hold for hours. And now they are trying to force customers to sign a broad, all-encompassing terms of service agreement that relinquish any rights to be able to take any action against them that has already happened in the past 2 months or may continue happening, and I don't even know whether the service has finally been fixed.

This is not right and is totally unethical to string customers along for 2 months, promising things will be fixed shortly, that they will provide refunds once the transition has been completed, and saying we will have all the same services to, then all of a sudden demand you sign a contract releasing all your rights to your claims you have endured and if you don't, you now can't access those services! That is like extortion and forcing someone at gunpoint, telling you to agree or else! FRONTIER IS HORRIBLE AND UNETHICAL, I RECOMMEND NEVER USING THEIR SERVICES!!

We only have 5 months left but my thought is, you are not offering the same service we contracted for. Ie...our internet was 75/75, they don't offer that. It's 50/50 or 100/100. Our current internet status is well, despicable for anyone who has gamers in the house. I can't even stream a freakin' vid. Saved the best for last. Moments after hanging up, our internet, phone and one of our set-top boxes takes a dive. On the phone for over a freakin' hour troubleshooting with a gal in a boiler room environment that I can barely understand (honestly, no slam against her. She is just trying to make a living) we get (praying at this moment this post goes through) Internet restored, only to be informed that they can't get a tech to deal with the landline and cable box til Sunday, 05/15. Where the hell does the Breach of contract come into play?!! (Cue) heavy sigh!!!

Are you, Frontier... Ripping people off! Download the app for your phone called "Speedtest". Check what youre getting! I want out of this shady company and the whole Verizon never telling me about the sale to Frontier! It shouldn't be legal to change without service members not knowing! I expect a lawsuit for those loyal Verizon people for years having all different services to have the rug pulled out from under us! It was bad enough when Verizon stopped broadcasting the Weather Channel! You live in a state like Texas, where you need to have access to up to minute info on weather! This is wrong in so many ways! I lived in NJ, not too far from Verizon corporate. I've only used Verizon. Now Verizon, needs to wake up! I don't need it! SIGN ME UP, IM READY FOR A CLASS ACTION SUIT AGAINST VERIZON AND FRONTIER!

This is my umpteenth time calling in the last 2 months and put on hold; one time I was on hold speaking with customer service in Philippines with the line so distorted that she couldn't hear me and I couldn't hear her properly for more than 2 hours and got cut off; another time on hold for 45 mins and cut off; another 1 hour and 45 mins and hung up on me. Today I've told them they need to resume my fax service definitely. I'm sick and tired of explaining "what seems to be the problem" for the millionth time to so many customer service or tech support or sales team; the crowning achievement for them out of all these conversations without anything getting fixed is they charged me a bill for $194 for the crappy service they provided me with for the last month.

I have been forced to go with another company for the services and now Frontier wants to charge me an early termination fee. This is not right... they did not honor the contract I had with Verizon and now expect me to pay more because I canceled their joke of a service. I am so frustrated with this company. Shame on Verizon for not notifying their current customers and shame on Frontier Communications for taking over another company that they are ill equip to handle.

My last bill with Verizon was 144.88-2.00 so you tell me how it jump from that to 172.48. Please figure this out for me and I paid it so now I am waiting on a refund from someone taking money from me that was going to Frontier so I can pay that 172.48. I was told not to pay anything until my Frontier account is updated. But I did print out my page just in case they take it down and say I don't know what I am talking about I got proof. I truly miss Verizon. These people don't have a clue about what to do. I want my bill to show my balance and my next payment is that too much to ask.

When I initially called Frontier I explained this in great detail. The representative (who did not speak English very well) seems preoccupied with the fact that there was an outage in my area. Although that was certainly not welcome news to me, it was not my main concern because without the ONT/ battery backup, the system does not work. Long story short, I have contacted Frontier at least a half dozen times via chat and four or five via phone and still do not have service. I have been told for several days that a technician will be coming to my home that very day, only to come to the end of the day and see nothing come to fruition. I have explained to them that I have saved many of these chats in which I have been told blatant lies. This did not seem to matter.

I finally raised enough of a stink to get an American supervisor to contact me today. She swears the technician will be at my home tomorrow to replace the damaged equipment, but we will see - I have heard this story many times only to find out later that my ticket had been placed in a "holding queue" since there was an outage in the area. Further, the representative I spoke with via chat actually said to me "we can't remotely replace your equipment". "No kidding" was my response and thus the reason that I requested a trouble ticket for a technician to come to my home. If you can remote equipment to my home buddy you are in the wrong business.

When you ask them what is it for, be prepared to be transferred 3 times and then hung up on. So when I call back I am told that a request has to be made to take it off, mind you no one has yet to explain to me what it is. This took an hour out of my day not counting the mental anguish and abuse heaped upon me by clueless individuals who could genuinely care less about your problem. So do I blame Frontier for its absolutely severe case of ineptitude and greed? Of course not, they were this way before Verizon put me in this mess and will be this way long after I leave. Verizon knew what they were doing. They took the money and ran.

Almost 3 weeks later and many calls we choose to change companies because we needed our home phone because my wife has diabetes and we had to be sure that even though she had a cell phone that we had backup for safety issues. After we switched they had a bill at mail box right away. I will tell you that I agree that I should pay for certain things on the bill and I will pay for the movies that I rented but I will not pay for the services that I did not receive. I believe they should not be able to hold me responsible for something we did not receive. They did me a injustice when we could not use the one thing that is considered a lifeline for us. If we can do our part by paying our bills on time all these years they owe us the courtesy of not charging us for services that we did not receive the way it should have been.

I have to say the nicest one of their employees that we talked with was the one that we talked to about closing our account and helping us switch our older home number we have had for years. But even then we had to pay for one company we went to and pay for Frontier not to shut our account down until they agreed to give our number to our new company. The Frontier account was held open for over a week because that is how long it took Bright House to get them to release it. In all of my years of life I have never had so much frustration dealing with anyone. I reported them to the FCC and I received a letter from Frontier saying they fell like that had met all of our needs to the FCC. I have to say the FCC never contacted me once and I felt like they took the side of Frontier lies!!! I as a consumer have never felt so abused by a company as I have with Frontier.

I am so happy that after almost a month I switched to Bright House (by the way Bright House had our cable, phone, and internet running in less than 2 hours the day we called. We did however have to use a temporary phone number as we waited for Frontier to release us.) With Bright House getting us up and going in 2 hours it makes us feel like Frontier should have been able to that as well... They did not have to keep lying to their customers, they should have been ready for this change and failed to do this and I know they have lost a lot of customers because of them not knowing what they were doing.

I am happy not to be with them anymore because I still see that other customers are still having problems. Some our elderly neighbors still tell us they have problems with them and they have problems with their phones sometimes as well... I just pray that they never get hurt and are unable to contact someone for help which was a very big concern for us when we were with them. I would like for Frontier to not hold me to a bill that I did not receive service for. As I said I do believe that I owe for movies that I rented from Verizon before Frontier took over that is on this bill but that is all they should get from me.

At 7:13 pm tonight I received an unknown call on my cell phone with an automated message that due to unforeseen circumstances they were not able to come today and they would reschedule me for the 1st available appointment on May 12th. This company is a joke. I just wasted a full day of work and now maybe they will come on May 12th. Verizon was such a good provider. If we had a problem they would be out within 24 hours--not 3 weeks later. Do not sign up for Frontier unless you want to waste your time calling customer service every day. Just say NO!!

Late in the p.m. I called again (waiting over 30 min. to get an operator) and this time the rep was curt and not at all empathetic. I asked why my phone had not been fixed. She said they had tried some things that didn't work and that a ticket had been written for the following Saturday for some tech to come out (it was Monday at the time. She didn't give me the ticket number and I was too angry to think about asking for it). I told her that was unacceptable and I needed service before then. She said unless I had a medical condition, Saturday was the only option. I told her in that case I wanted to cancel as I need the phone to get work and I couldn't lose a week. She was fine with my cancelling; not one "I'm sorry for your inconvenience", etc.

I asked how much my $130 bundle cost would be reduced without the phone service and she said "about $20." I told her that this did not bode well for my continued relationship with Frontier. I then asked her when I would have heard about this Saturday ticket if I had not called and inquired. "When were you going to tell me I wouldn't have service until Saturday?", I said. She asked, "Do you mean me personally?" I said, "You work for a company (airhead). When was I going to be informed?" And how, since I wouldn't have phone service. She said the first rep should have told the "tech would call 30 minutes before arrival." I said, "You mean I would not know what was going on for FIVE days? And how are they going to call me?" She asked what I wanted to do and I told her I was going to get another phone service but don't cancel the ticket on the slim chance the tech might come before.

I repeated that Frontier sucks as she became more and more robot like and I finally hung up on her as our business was over. So, by the way, is my relationship with this company. I tried to stop payment for my current bill but I'm a good customer and had already sent my payment early through my online banking. This company is bad news.

Since the beginning of this transition, I have not had full use of the services for which I am paying for, yet I have received a bill. I am so frustrated and feel as if I have absolutely no control over this situation. In reading and researching I realize I am not alone and this unfortunate situation is too big for us to handle. Please help us. Frontier or Verizon needs to held accountable for this mess.

I no longer have 'On Demand' nor is my internet working at my residence. I refuse to pay for the full service I was paying to Verizon for service when is minimal at best. This is an unfair move to the consumers who have been greatly impacted. I work for government agencies and we are also finding the lack of service by both Verizon employees who now have the attitude that they do not have to provide us service and the Frontier people who do not understand the meaning of priority service.

At first, I was disappointed but did not really think anything of it as I trusted that Verizon would only let this happen if their customers were being placed with a company that would give an equally great experience as we had received previously. Unfortunately, this was not the case at all. So, I guess the blame can somewhat be shifted to Verizon for allowing this to happen. Now that I have spent a little over two months with Frontier Communications I can confidently say that this is the worst experience I have ever had with any company or service.

My terrible experience started when I was having issues with my internet services. I no longer received signal throughout my entire house which does not make sense because it was the same router I had with Verizon. Then, I started having problems with my television package. I was told the package would be the same exact channel package I had originally signed a contract for with Verizon. This unfortunately was also not the case. I noticed that multiple channels were dropped from my package without warning and online streaming services ceased to work.

I proceeded to contact customer service about the issue and the representative completely ignored my problem and was trying to talk to me about a completely separate issue from my own. He also asked me for the same information several times as if he was not listening to me. I was then put on hold for exactly one hour. Once my call was taken off hold I asked to speak with a supervisor hoping that I would have a better experience. Unfortunately this was again, not the case. The woman that I was now talking to was extremely rude. This was hands-down the worst customer service I have ever received. She then told me to contact customer service early the next morning to resolve my issue. This was strange because I was certainly already on the phone with customer service.

My next big issue was with a bill payment. I sent a payment in for my monthly bill and received a confirmation email from Frontier stating that my payment was received and was even provided with a confirmation number. I checked my bank statements within the 2-3 business days that the payment was said to be posted. The payment was posted in my bank account as expected. After still receiving multiple letters in the mail stating that I still had a balance due I contacted customer service once again to dispute the issue.

The representative informed me that their records showed that no payments were received which doesn't make sense because the money was pulled out of my bank account and I received a confirmation from Frontier stating that my payment was received and processed. The representative then put out an investigation as to what happened with the payment. This means that Frontier Communications has somehow irresponsibly lost my money. This is absolutely unacceptable.

I along with my others are extremely dissatisfied with our experience with Frontier Communications. I still have not had any of my issues resolved. I definitely will take this into legal matters if the issues continue. Consider how many issues this company has had and the utter lack of positive reviews there are out there. It baffles me how this company is still in business. This is not a reputable entity at all and should be investigated immediately. It does not seem right that we have been transferred to Frontier Communications without consent. I also do not believe that we should be at fault if we decided to void the "contract" with Frontier. I never signed a contract with Frontier Communications. I signed a contract with Verizon under the terms of the services. I think it is a tragedy that we have to pay the same exact amount that we paid for our serviced with Verizon for a fraction of the experience I received with Verizon.

After being on the phone for 1 hour and 15 minutes, the 2nd rep said was able to remove the 2 channels and reduce my bill to 189, still higher that the 166 I was previously paying. The minute later I check my TV service and found out that I do not have DVR service anymore, which I did not request to get removed. I called back. After ton of minutes on hold, I spoke with a tech support rep. He had me troubleshoot with equipment, unplug, reset the boxes, then removed all the connections, swap boxes, and after 2 hours of troubleshooting nothing worked. I ended up with black and white TV.

The tech support decided to send a technician to my house y days later on Friday 6th. The appointment was cancelled. I called back. They gave me another appointment for Sunday 8th. I called the day before to confirm the appointment and they gave a window time of 8am to 1pm. I wait on Sunday until 1pm. Nobody showed up or called.

I called them at 1pm. The rep told me there was appointment scheduled in the system for me. I said is not possible because I called many times I was confirmed the day before and I asked to speak with a manager. She told me the sup was in a meeting and transferred me to another department. The 2nd rep was able to find the ticket and told me the tech was scheduled to be in my house at 5:30pm. I waited until 5:40. Nobody showed up or called. I called again. They told me they have in their notes the tech came, no one home and no one answered the phone. I told them was a BIG LIE, we were in the house all day, nobody came and nobody called.

The tech rep told me he was going to try to get a tech in my house late today, if not will be tomorrow May 9 in the afternoon. I spend 6 hours on the phone. The 1st day called and many more on the following calls. THIS NEW SERVICE "FRONTIER" IS A NIGHTMARE. American companies should not be outsourcing services for American consumers. I can't even cancel the service because I have 3 more months of contract.

This is absurd. Adding one channel to our cable is this hard? They sure had no problem taking the money for HBO because they have charged us but have a real problem giving us the actual channel on television. If you have a choice between this company and another DO NOT choose this company I've never taken the time to write a review in my life but this company has made me mad enough that I hope this negative review stops at least one person from giving this garbage company their business. Thank you and excuse my language. ** you Frontier Communications. I swear monkeys run your company.

First of all, as a customer, I feel completely ripped off and that I was not well-informed of this transition and there was no mention or option to be provided with a different plan. I was just moved over to a totally different billing 2x what I was last paying with Verizon. Sadly, I don't have much of a choice, but so far, I think this reflects very poorly on the company and I feel more like a purchase than a customer. I hope I am not the only one that has experienced this, but perhaps there are others.

So this escalation only meant that I would receive a phone call and still wait. If I only knew. We called every day and everyone we spoke to told us a different lie. When confronted with these lies they did not even have the heart to deny them. With no phone, television or internet the most entertainment we had all week were these phone calls where after the call ended we would discuss the originality and creativeness of their lies and score them. Tessa won.

We had pretty much given up when I received a call on my cell phone today from a restricted number. Thank goodness I answered it. It was Scott from Frontier and he would be at my door in a few minutes. It was the truth. He arrived, was very professional and fixed our problem fairly quickly considering he had to replace the ONT and other equipment. I considered raising my review just for the competency of this technician but then remembered my week of total hell. I hate dishonesty and would have been much less upset if they had just told me they were screwed and it was going to take this long to get to me. I would have been angry still but would not have wasted all that time on 14 phone calls with people who could not help me. The lies were sometimes entertaining but certainly not an acceptable business practice.

My father has written them letters. I feel this is elder abuse and Frontier is responsible for my parents not having and communication and their doctors only have their house phone number. In the old days, Pacific Bell which my father retired from after 35 years, would never have put elderly or anyone through this torture and abuse. I think a reputable attorney needs to have a class action lawsuit against Frontier Communications for all of the Murrieta and Temecula, California people they are wrongfully charging and for the medical neglect from not provided BG any phone service to all of the elderly people who rely on their home phone service.

I also think these nerds to be aired on CBS, NBC, KTLA, Fox and CNN as well as world news immediately to let the entire world know that senior citizens who need their communication phone and internet strive for survival are being abused and not allowed services to be able to communicate with their doctors, families and anyone at all because of Frontier's failure to provide the service.

Then they are billing all of these poor people and they have never even had the service turned on. This is criminal and illegal. I will sue Frontier for whatever they have and for every second that my parents have had to live without their phone service. This needs to be taken care of immediately for their safety. The Frontier service people told my parents and myself when I called they were considered "blue code" because they have serious life-threatening conditions and they need their phone service daily for many doctors but they still have NO phone service today!!

We called billing when we got home and were told that our previously negotiated credit was not approved by a supervisor and that we could try again. So we have put in a request again. We also asked when our previous contract expired and were told not until January 2026. WHAT??? When we first installed with FIOS we were told we had a 2-year contract which would turn over every two years. No one in their right mind would sign up for a 10-year contract, and we had signed up years ago there was not a lengthy contract available. So, we've been told we cannot talk to anyone else tonight and so we must wait until Monday to try to resolve this.

When FIOS first moved into our area we were looking forward to a wireless home when we could have service everywhere in our home. Today, with Frontier, we are finding out that they are promising a lot but we are still holding the short end of the stick and coming up with much less. We also find it very odd that we never received anything by mail informing us of this takeover or that we were never given a period of time to make changes to our "contract." Frontier has entered our lives and given us a very bad experience right off the bat! They are not at all like Verizon FIOS.

Many phone calls and 3 missed appointments later (for which I missed work) they finally got my internet hooked up correctly, or so I thought! A few months later, I lost service. When I spoke to customer service, I was very unwilling to keep their service when they insisted they needed to check connections in my home. I was very adamant that I would not go through that again & agreed after I was assured that I wouldn't be charged for this.

After I agreed to let them come out, it was found that the previous installer hadn't changed out old jack & that they left wires touching each other. They replaced & fixed what I was under the impression had been done at the beginning. Lo & behold 2 statements later they tacked on a $91 fee to fix THEIR faulty equipment! I'm at a loss for keeping this service, but I have no choice till I find a different provider that doesn't charge ridiculous prices for a minimum need service that I rarely use. This is a nightmare. There is a reason that this company is rated 1.3. I would give 0 stars if I could.