Frontier Communications Reviews

Verizon has sold to Frontier, needless to say if you are a Verizon Customer, I MISS MY VERIZON. We have been on the phone for the past 6 hours with Frontier in attempt to sync our e-mail with the new company, we have lost our connection 4 times, our phone is now not operating properly, our email still is not synced & our movies we purchased from our DVR are gone. The poor technicians on the phone is trying their best to help us however most of them are all still learning themselves, apparently no one has the answers! This transition is a huge mess & We are not happy with Frontier or Verizon for doing this with our business! Shame on them. All the loyal customers whom have come to depend on their professionalism & customer support for so very many years HAS LET US DOWN!! All WE want is Someone To FIX THIS MESS!!

I cannot stand the slow internet speed and spotty TV service since Frontier took over. What can I do? I do not want Time Warner or a Dish, and I cannot get AT&T in my neighborhood. As a consumer how is it legal for someone to purchase my business and ruin a once great service. I did not mind paying a little more for Verizon because the customer service was in the states and very reliable. I guess my question is what can I do about this? There has to be some legal recourse because something seems wrong with this situation.

My landline connection is dead. I called support. I tried multiple times and then was told they had to transfer me to FIOS. What? That is all they have. Then someone said a technician would come out on Sunday. Sunday rolls around and I get an automated message saying they'd be out today. No word. This company is "SICK"!! Customer service? BS. They have no talent and they bounce you around big time. Can I switch my service? Can the FCC do something???

Extremely unknowledgeable reps. On phone for over an hour and got nothing resolved. Since switching to Frontier I can no longer watch TV on my tablet. ALL channels are locked. The rep kept asking someone else in different departments and putting me on hold. They had no idea what to do or say. I do not recommend this company.

Can't access on demand, can't access my gateway router setting, long time on hold just to find out when my contract expires. Mobile app is not the same as when it was Fios. Found barely found out Frontier took over. I miss Fios. Considering Time Warner cable again.

To put it lightly, my experience with your company has been the worst experience with a cable/internet company I have ever had. And trust me, I am not the type of person who normally goes out of my way to write long, detailed reviews or letters. It all started with my initial call to your company. We recently moved to Rowlett, TX and needed a new internet account. We are not previous Verizon customers or were transferring any service over. I spoke to a man named Eric who was very helpful in getting our account set up. I gave him my debit card number, social security number and phone number. He said he was unable to "verify" my identity.

Decided to try Frontier because there isn't much WIFI in my area. Boy did I make a mistake. Signed up and scheduled my installation date. Took the day off work. Sat home all day 8 am - 5 pm. No one showed up or even bothered calling. After waiting for 8 hours I emailed the rep and my appointment changed. They didn't even bother to inform me. Do yourself a favor and avoid this place. They are a terrible company and have horrible customer service. I still have no WIFI and no installation date. Canceled the service even before it was hooked up because of bad service. If they can't even get a set up right I could only imagine how bad the actual service is... Buyer beware...

Like a thief in the night, Frontier Communications sweeps in to degrade and destroy the confidence that I had previously held for Verizon. I hadn't heard of the pending transfers for our region, nor was I informed by Verizon of the change. I became aware of the corruption and incompetence of Frontier only just today. Suddenly, my internet is totally down. Frontier has no notice of this on site, of course. Customer and tech support is the absolute bottom of the barrel. I'll be switching my service, without a doubt. The party is over. A pox on both Verizon and Frontier for scheming and incompetence. I already hated cellular and internet providers as it was. They have no idea what they are doing. The bottom line is that is not enough competition in the communications market for consumers to get a solid experience. It has been a history of a race to the bottom. It will be just like the Airlines soon.

I called Frontier on Monday April 4th, 2016 and was put on hold for 30 min. then someone that I couldn't understand answered and said something to me. I said, "I want to know where to pay my Verizon bill." I was disconnected. Called right back and another 30 minutes on hold. Someone finally answered and couldn't understand her either. I asked, "Where can I go pay my bill?" She replied and didn't understand. So I asked her to speak slowly. Still couldn't understand. Then finally she slowed down and said, "I have to get money order and mail it in to ** Cincinnati, Ohio. I asked her to spell it I could figure it out. She said, "We haven't got systems updated for payments at place. Mail payment to ** Cincinnati, Ohio 45274." I am disgusted with this already. Always walk in my payment.

I am a business who has had our internet, and hardlines etc down now since 4-4. I have lost so much business. To make things worse they made this change without notifying me until 4-1 when we left the country on vacation. Now that I am back my phones are still not working. I want to take Frontier to court on TV so many people know how bad Frontier is. Does anyone want to join me in my lawsuit? If so email me at **.

Well service was good with Verizon and after takeover it appeared to be fine until my service stopped and hardware replacement was being done. Now I have no service whatsoever and been dead in the water 3 days. Tech guys say it's something in software Frontier uses and another tech said it's something at substation that need to be changed. All I know is I have no phone, internet or TV and can't work and I am losing 3k a day due to no service... This is total failure to serve customers... The guys in the field are all trying their best but Frontier clearly didn't think things through or have proper migration in place.

We had Frontier installed in our house for less than 24 hours when the entire system went down. After calling, we were told that our modem was no good and would need to be replaced. The problem? It would take them days to get back to the house. We canceled our Frontier service and put our Comcast modem back to use. That month we received a bill from Frontier, $405.96 for less than 24 hours worth of service. After hours on the phone and 2 hang ups we were able to get the bill reduced by only $77. STRONGLY recommend that you not switch to Frontier for any reason.

I'm a former Verizon Fios customer and since the transition to Frontier, there have been nothing but problems with connectivity and no on-demand features. Attempting to deal with customer service is a nightmare. Hold times are over 20 minutes and when you do finally get a person on the phone, they barely speak English. And when you voice your discontent, you're hung up on. Since April 1, I've had to call up to 5 times just to get through to someone and when I finally did after nearly an hour, it was told my call had to be transferred. I'm dropping them and will not be paying any early term fee. My agreement was with Verizon and frankly Verizon should have been upfront about this change when I renewed my 2-year contract. I hope more folks do the same.

We had Verizon for all our cable, internet and landline service for many years. We were blindsided by the switch to Frontier in our area. We had no idea this was coming and had little information about Frontier. The change-over has been disastrous. We lost internet connection throughout the day, the TV's on-demand options wouldn't work anymore and our second phone line started dropping out. Plus, when I tried to fulfill Frontier's requests to set up my new account with them, the online site wouldn't work and I couldn't get anyone by phone who could tell me anything other than "be patient."

I own a small business and my account was just transferred to Frontier. However, my phone and internet bill just came in and to my surprise, it is $60 more than the usual. I call them and all they tell me is that they can't access my account and they cannot view my bill. I have been trying for over a week now. It is so frustrating. I should not have to pay that much if I was never told my bill would go up. Very annoyed and disappointed with this company. If they could not give the proper technical support they should have not took over!!!

Simply horrible. Starting to add service to my second home on March 7th and still as of today, April 11, not yet connected. Endless transferring from one customer service to another and more than 20 hrs on the phone with no results. The company is the only one providing wired phone and internet in my place otherwise I will be running from them.

I was hoodwinked by Verizon and Frontier. No upfront notice. Frontier has no real technical support. They are unable to resolve any issues. On the transfer of service, my account and my features like on-demand are not functioning. I spent 1 hour on the phone with absolutely no resolution. Not even the smallest of issues was resolved. A class lawsuit must be in order here. Completely unfair and unethical to treat customers in this way. I will be consulting a lawyer.

First of, I will hope to be one of the hundreds of thousands of ex Verizon customers that are going to drop this awful company. We are the United States, how can FCC allow a company that bought Verizon (billions $?) to treat us consumers this way. Worse thing is that they blatantly lie. Friday 4-9 started to see the internet speed go down, that prompted me to call tech support. I forgot his name but overall, I spent 2+ hours with him, trying to get the speed up. He couldn't even go into the modem. Than he said, his computer froze and that he has to boot it up and will call me back. After 1/2 hour, no call back. I called tech support again and got KEVIN. I had to start the whole story. While talking to him my internet signal died on the modem. Panic! So Kevin started to say sorry for the inconvenience about a hundred time in the next 2 1/2 hour while I talked using my landline trying to get the internet signal back.

Our services was completely shut off. I was with them for 4 hours last night and 3 hours today. Nothing was resolved. The customer service and tech support are not really knowledgeable and skilled. I opted FIOS because I thought I was with a reliable company, VERIZON, but only to find out yesterday that Frontier is the handling provider. I felt deceived. I have known couple of outsourced customer service and tech support from the Philippines and they are highly skilled and fluent English speakers but the ones for Frontier are really below standards and very unprofessional because they didn't even return my call despite requests. Some told me that they have no outgoing calls.

I thought I would never say this but I miss Verizon. Verizon recently changed to Frontier Communications. This company is awful to say the least... We have Fios and my computer has had problems, our television and our home phone, with service. I tried calling and was on hold for 45 minutes. Then put thru to tech support in the other side of the world and they could not understand me and I could not understand them... Figures... Damn Verizon and Frontier. Definitely I'm looking for other options.

These ** needs to be flogged. Last week I called to cancel my cable server (keep internet) and I was told that my information hadn't transferred yet as a result of the FIOS Verizon Buyout. They told me to call after the 8th. So I called today, was put on hold for an hour, finally got through to customer service rep who put me on hold because I didn't have my OLD VERIZON account number on hand. After putting me on hold for 10 minutes, she hung up on me. I'm now on hold again going on to 1 hour, 13 minutes and 15 seconds while I write this report. I should be able to call and cancel my ** service. This is ridiculous. Can't believe Verizon sold to these **.

It's been 1.5 weeks since trying to pay my bill and get a hold of someone. Well today I finally was able to login to pay my bill. I noticed on their site that it says customer service is 100% USA based. I called twice today and one person said his country was Asia and he hung up on me after I told him Asia is not a country and then he said he was not allowed to tell me from what country he is providing customer service. This makes no sense at all that I have a foreign person who won't identify what country he is in verify my account information with him so I can pay my bill. The other said he was in the Philippines and could not upgrade my service or downgrade my service. Said the only thing he could do was tell me how much I owed.

I still cannot watch Netflix, which is the least of my problems since Frontier took over the Verizon accounts in Texas. My fax/printer doesn't work, and sometimes I can get online, sometimes not. This has been terrible service because not only am I a customer, but I work from home and count on my internet connection. If this is not fixed (and I have contacted Frontier several times), then I will be moving to another service. I cannot maintain my business accounts with such a disorganized group. This is awful service... Just awful. I have reports that are due, and I still cannot file them. I will lose clients if this continues.

I called into Frontier Customer service as I was trying to get an account with them since Verizon transferred. I was not recognized as a Verizon customer. I called the number, it was extremely noisy on their side. I asked if she was in the U.S. and she said, "No." I requested to be transferred and was put on hold for a very short time. She was going to give me a new number to call. When I asked her that she could not transfer me as per law, she started to change her mind but still did not transfer. Really? Frontier I requested a person to be in the states, and you could not be able to do this?

This company doesn't know its left hand from its right. They took over from Verizon in California and so far it's been a total mess. You call, they keep giving dates further and further in the future for repairs. However, their billing dept seems to work fine as I have already received a bill. If you have the chance to escape from Frontier and go to another telco good luck.

Paid premium channel on demand entitlements still not available, 10 days after cutover. Verizon said we need to pay them through April 25th, as invoiced, and Frontier will credit us the difference. Frontier said they would not credit us.

I called and contacted Verizon. They said, "Contact Frontier." I did and the only way to actually get a response is to tweet!!! Frontier that's is amazing to me - to get any help I have to tweet. A company that's supposed to want my business. I pay for all premium channels and Starz is the only one I can view.

I live in Palm Springs. Very happy with Verizon FiOS and then here comes Frontier buying Verizon lines for $8.6 billion. Message was "wait till April 8th we're transitioning." Can't wait to change vendors. They used all their money to buy Verizon and none for converting. Try to contact, massive wait. Mysteriously they changed all my HD recording to standard channels and had to redo all my set recordings. Website has broken links like if your high school teen did a website for you. Can't download mobile app (broken link). Can't see services to adjust and get rid of them - but you can see PAY MY BILL, that was only link they put up - "Hey we're crappy providers, broke your service, can't adjust anything, but please pay your bill so we can pay our idiots on staff." If you are now a Frontier customer, run baby, run - it will only continue to be bad.

Terrible Service. Never recommend this service. We never have this situation with Verizon.

I've never had long distance service with Frontier. I didn't have it with Verizon before they sold to Frontier, but Frontier sneaked the charges back into my bill by changing the name of the charges and not notifying me that they were adding the long distance service charges... but they never activated the long distance service. I called to complain and the customer service person was insisting that I was making long distance calls, when my bill shows "0" calls. After a few minutes of tug war they agreed to reimburse me.... but only up to $25.00. The rest, they keep it. Besides all this bold rip off, people call me and they say the phone rings a busy tone, when I'm not on the phone.

Verizon recently changed to Frontier communications and we will be sending our bill to the PUC. This company is awful. We have Fios and my computer has had problems, our television and our home phone, with service cut off. I tried calling and was on hold for 45 minutes. Then put thru to tech support in the Philipines and they could not understand me and I could not understand them, after waiting another 45 minutes. Just try calling their customer service and see how awful it is. They should be fined big time!

My load and download speeds have been less than 50% of what I'm paying for with my account. The wait times to call customer service is terrible. I need to order a new set top box for a new TV and can't get through. I tried to call Frontier today to tell them that I was trying to use a different outlet in my house and it seems that the outlet doesn't receive a signal.

I have chatted, spoken on the phone, and even contacted the president of Frontier to get answers. I was promised a reward Visa for signing a new contract with Verizon (never told they were selling to Frontier when signing new contract). I reached the required 61 days of service 3 days before the sell. When I use the information provided by Verizon to check the status of the card, my user name is not recognized. Called Verizon. All my account info has been removed from their servers. They can't check. Called Frontier. I have NO account with them yet. They can't check! Both companies kept passing me to the other. Still no definitive answer.

On April 8 I called with a minor concern. Some of my applications not working properly, but otherwise my television was working and as far as I know I had all my channels. During the process of attempting to troubleshoot these MINOR issues, I lost all video. While troubleshooting the video, my home phone stopped working; service rep called me back on my cell. Unable to resolve any of my problems, an appointment was made for April 12 (4 days with no television at all).

This company has the worst customer service experience. My internet service is not working. It is the only service I have through Frontier. I spent an hour on the phone with a technical support that I could barely understand and only knew what he was reading out of a manual. He walked me through resetting my own service through the Frontier admin website. I still do not understand why he did not log into the website himself and check the configurations. The end result was me being left with no internet and having to wait 3 days for a technician to come to check the outside of my home. I asked for credit for the service I am paying for and not receiving. I had to call back and speak with customer service because technical support can only put notes on my account to recommend a credit.

Where to begin? After Verizon severed our DTV package last fall and then dumped our e-mail on AOL (who uses AOL anymore?), now we've been pushed off on some company called Frontier Communications that is as incompetent as Verizon is uncaring as far as our router goes. Two days ago I received an e-mail from Frontier saying "We identified that your Verizon account number was omitted from the database used to match Frontier IDs with Verizon accounts. This matching process is necessary to ensure that a Frontier ID is correctly linked to an account." It urged me to go to frontier.com/login (which isn't loading because their server keeps dropping the connection) or call 844-303-4032 (which I did, but the people at that end cannot locate my Verizon ID. They tell me I have to create an account Online--which I would if Frontier ever fixes their website).

We were just switched from Verizon Wireless to Frontier without having any say in that choice. Immediately, there was an issue with our Caller ID so I called and after 20 mins on hold, a Rep came on & not only failed to fix the Caller ID issue, but managed to accidentally shut our phone svc off, just before cutting me off. I called back & after spending another hour getting the run around, I was told they'd have to submit a repair ticket & they couldn't tell me when the phone would be restored; JUST ORDERED TIME WARNER TO REPLACE FRONTIER!

When a company transitions the consumer should not be aware yet service should not be interrupted. I've had problem after problem. First of all I was not able to create the new account with Frontier to log in, view bill, troubleshoot my issues or contact the nonexistent customer service. My WiFi had been acting up so I needed to log in and troubleshoot. I was working from home that evening and expected to be on a Webex conference. Our company had a 16 million dollar contract on the line and I was unable to use my WiFi. I tried calling customer service and tried the online chat. I was in a chat queue for 4 hours and never answered!!! Completely ridiculous! I was unable to view On Demand programming for a week. Now that it's on my content is not there! My points are not the! Now that On Demand has been restored, much of the content is missing... Including the premium channels which are included in my contract!

I noticed DVR was not recording properly. Verizon told me my account now belonged to Frontier Communications. After being on hold for 20 mins, I was put back into the automated maze while they tried to look up my account. After the second 20 min hold, I spoke with someone that I could hardly understand. He stated all services would be restored by April 11th. This looks like D'Day. If not fixed by then I guess we should all move on to any other of the many providers out there.

A refresher course is needed for the reps, don't mislead the customer just for a sale. I was told my reward visa gift card mine to keep, under no obligations. All LIES. It throws you into a year contract. When I was told "Don't worry you can cancel if not satisfied", prior to signing up with this company. Then the real truth comes out! Teach you Reps not to lie and mislead the customer. Not Nice.

Was not told last month when I was sold and new 2 year contract that Verizon was out. The landline has blown up with robo calls since 4/1. The online version of shows (HBO-SHOWTIME) does not work, there is no customer service, cannot pay bill online (can't get online to Verizon or Frontier). The only thing a Frontier phone rep. would offer to do was disconnect service! Rude with attitude. I am changing service, and will not pay for the early disconnect, there must be a consumer law/rights about this kind of bad business.

Internet has been down for 20 hours now and the customer service reps are worthless. They ran a test on my phone line that my computer is connected to and now the phone doesn't work. I spent over an hour on the phone with them using my cellphone and now I have to wait 5 days for a tech to come out and attempt to fix my landline phone. I work from home and need my phone and internet service. I worked for Verizon for 5 years and it appears that Frontier will be treating their customers just like Verizon treated their employee.

I thought I would never say this but I miss Verizon. Did not know about the buyout till I tried to pay my bill. Took 2 hours while on phone with rep. to create an account. Tried 2 different credit cards and then a debit card and was told they would not go through. Had to give my tracking number for checking account before it went through.

In seeing all the complaints regarding the switch to Frontier I felt obliged to record my experience as well. I found that the interruption was relatively minor. I followed all of the directions from Frontier and it seemed to work out fine. I had some issues for a day or two regarding the loss of signal while watching a movie via wi-fi, however, it seems to have been resolved. I also could not watch movies On Demand for a day or two. These issues seem to be typical of a changeover of providers. All in all not too much of a disruption. Having said that, I now have my fingers crossed that everything continues to go well.

I am giving them 2 stars only for the reason my husband had a very nice person on the phone. He couldn't get hold of the help support number, but he selected 'add new service' and got through with someone. They told him that the website will be down until or by April 10 and everyone is able to pay the bill. There will be no late fee unless you pay on the 10th if website is up and running. We also didn't have our account number for Verizon but they gave us the new one for Frontier. They feel bad about this but knowing they are just switching everything over give them a little time. If you need to talk to someone and couldn't get through just call new service and they will help thinking you want to buy something.

April 5 I called the number displayed in my tv for a channel being out. I called the number and was told sarcastically, "Good news. Bad news". Good news is Verizon can't help me. Bad news is I have to call frontier. The rep gave me the number. I called the number 800-921-8101. Easy prompts and somebody picked up. Spoke to a female rep from the Philippines. I was shocked at first as I was so programmed to long wait times. After I explained to the rep my issue. ONE channel being out. She told me should be fixed by tomorrow April 6. Perfect. Good feeling already about how this Frontier change. April 6, 6pm. Checked to see if my ONE channel was back. Sorry this was History Channel. So I checked channel 628 and it was still missing. Now I noticed the on screen information had changed. No longer giving quick code or phone number. I did not call thinking one more day is no biggie.

Frontier Communications unsuccessful transition of Verizon accounts. Since 1 April, unable to pay bill online as the result of unsecured Frontier payment processing portal. Meanwhile, Frontier offshored customer service unable to process payments over the phone; advised to "call back after March 11".

I would rate them an absolute "ZERO". Frontier recently took over the Texas, California, and Florida territories of Verizon. At first, I was notified from Verizon of a new service provider (AOL) for my email. Next, I find out (through Facebook friends and never the company itself) that Frontier is servicing my phone/internet/cable services. Within a week, all of my Verizon services have been shut down. The message on the tv says to reboot. I have attempted to reboot, turned on/off, checked cables, etc.

I continue to have nothing but problems with my TV since Frontier has taken over. Demand channels not available, DVR not working, erased all of my saved DVR programs. I spend close to 4 hrs with both Frontier tech and customer service. Every person I spoke with couldn't even answer the most basic questions. It took close to 40 min to reset my box. 30 min and no resolution to a message to upgrade my DVR service. I already pay for this service. I asked about a refund for all the features not working and were working before Frontier took over. They are not trained, not knowledgeable and certainly no help... We should be able to have some recourse without having to pay early termination fees. This is the worst service I have ever had in my life.

I've been a satisfied Verizon Fios customer for over 5 years. As a surprise to me on April 1, 2016 I received an email that Frontier Communications is now my TV/Internet/Telephone provider. I followed instructions to create my login ID and register my phone. First problem. When you register you need to provide a password that they send via text. The text took 45 minutes to arrive and by that time their website has expired. Tried this 4 times. Second problem my internet service/TV went out. Took a day for it to come back. Problem three, tried to watch an on demand TV show only to find no Showtime/HBO on demand available. (This is now day 7 of the migration and none the few on demand programs available are not in HD).

I am formally a Verizon customer who was switched over to Frontier this month. My experience with the technical customer support team at Frontier has been less than thrilling. I lost my internet connection on April 2 due to the transition. I was told that there would be only 6 hours of down time and I was down for a total of 5 days until a technician finally came out to my home. I was given a variety of explanations by customer service as to why I had no Internet service and none of the representatives had an ETA. I was told that a tech would be out to my premises on Tuesday, April 5 from 8 am - 6 pm and no one ever showed up.

Frontier is pathetic. 7 days in to the transition and still do not have full service which we paid Verizon premium prices, but also got premium service. Frontiers apps don't work... Stations we pay for are not available. No mobile Fios. Truly unacceptable. Changing servers NOW!

Have spent hours on the phone trying to set up my email. On Tuesday I was told after 1 and 1/2 hours they would have it fixed by the 14th! But to keep checking!!! I'm worried that all the info from my Comcast account will be lost! Having just moved into a Verizon community a month ago I hadn't gotten a Verizon email yet! No notification from anyone about this change! Wish you had a minus rating!

This has been an absolute disaster. For a technology company to be so unprepared for a cutover of services like this is an absolute disgrace. I have all the same problems as everyone else who have complained. We are still paying for a Rolls-Royce service and getting a broken down old Chevy! We are out and looking for another provider!

Awful, it took Frontier to put up the On Demand feature four days & it was incomplete. The major networks like ABC, FOX, NBC were missing plus a bunch of other cable stations & they didn't restore the series episodes from before. It is a royal mess. They promised to restore the majority of titles by the middle of April but what they are talking is restoring Movies on Demand for rent, they have not restored the TV On demand on its entirety & no new episodes of the TV programming of cable or the networks have been added since they took over 6 days ago. (VERIZON CALIFORNIA CUSTOMER)

Verizon sold FIOS services to Frontier with no notice from either company. When I tried to access my FIOS app I received a message informing me that the service now belonged to Frontier and to download their app. After multiple attempts, I was able to download the Frontier app which does not work. I sent the error message to their support department and received a machine generated response saying I would hear back within 24 hours. 6 days later and still no response and the app still doesn't work. My Internet service keeps cutting out, and download speeds aren't even close to the 50Mbps that I paid for.

Since the takeover on April 1st my service is getting worse by the day. Today it has been turned off because of "lack of payment" but I have a paid bill in my hand with the confirmation number. I even paid it a week early. Next bill isn't due till April 21st. I'm beginning to think this is the worst April Fools joke ever played.

This was the BIGGEST MISTAKE that a company has ever done to its loyal customers, thanks Verizon for messing up the Internet and TV! I only stayed with Verizon because of the FIOS service that Verizon has given me for over 4 years. But since Frontier took over, I am planning on switching to another company in the next couple of weeks.

Worst company I've ever dealt with. They're transitioning existing Verizon users onto their system after an acquisition, and I'm unable to login to my user account online or use my account to access television and streaming services on my devices. I've called 9 times and get disconnected by the service rep each time. They take down my mobile # at the beginning of the call and assure me they'll call back if we're disconnected, but of course they never do. The resolution I received for my issue is that they're still transitioning information and I should call back later to check, as they can't say when the issues will be resolved. It's been almost a week, and they still can't offer a resolution or even a timeline to resolution.

Since 4 1 I have not been able to secure any correct info. They now discontinued my tv service and will cancel everything tomorrow. I had Verizon tv, internet and phone. Because of the horrible service I was changing everything except internet. In this area internet is either Time Warner or Verizon with no exceptions. I am changing to ATT home phone but I have not received the equipment as yet but they notified Frontier. Frontier is discontinuing my service due to the phone number change.

I'm a Frontier customer in southeastern Ohio and Frontier was bad before they took on more of the Verizon landline service area. I too called in with a concern about why my FiOS mobile stopped working. I was told this was due to Frontier blackout period. In other words, things were not working so they threw everything into a black box and called it the blackout period. All the big co. in US are doing lousy jobs of cutovers. Not like the good old days when dial tone was considered sacred. Bottom line Frontier service and customer service is bad but...who cares.

Transition from Verizon to Frontier is a nightmare. My experiences have proved that calling any of the support lines will get you a different answer or indifferent attitude. You cannot assess any services that you have paid for and enjoyed for years. I feel tricked and robbed and there is no confidence in hope for the future. Feeling completely helpless. 5 different phone calls and 5 different explanations, attitudes and dates of completion. They have wasted my time and money and patience. They were not prepared for this purchase! Now we, the consumer have no protection from their incompetent planning. Help, help SOS! Is there nothing left reliable or trustworthy? Not even a relaxing evening with your favorite flick is sacred. Give us a break, get it together!!! Or sell it to someone who knows how! Disgusted in Sarasota.

The account I am writing about is a business account. I feel very fortunate not to have TV or a DVR on this service. I entered a web address that I wanted to go to and was redirected from my Google page to the Frontier page. I had to reenter the address and finally found what I was looking for several entries down the page, after all the advertisements. Are the advertisements helping to pay for Frontier's internet service they are to provide to all of us? I digress.

The worse cable company ever - I never knew about them buying out Verizon until I contacted Verizon on this week and now I'm being told that all my service shouldn't be back up and running until Sunday the 10. I don't agree - I'm switching providers and I recommend everyone else do the same. We never signed up not to have service for a week and a half or to get horrible service.

Tried contacting Frontier regarding billing / fraud issues unresolved from Verizon. 7 days after take over Frontier could not access account information and was told to call back. When I asked to speak to fraud dept I was transferred around, put back into queue. Queue does not recognize entries. Poor quality customer service. Poor planning & execution of take over. I thank god I'm calling for employer and not having to deal with this company personally.

If I could give a Zero, I would! We have had Verizon FiOS for TV & Internet for several years. The service was good and kept getting better. Customer service was fantastic and we had no problems. I even highly recommended it to friends and family over the years. We went along for a couple years after our initial contract finished and went to month-to-month. Last fall a guy comes to the door and convinces us to cancel my account and open one in my husband's name, supposedly to save money on our monthly bill and receive a $300 Visa card and a new tablet (which required a 2-yr Verizon Wireless data contract). We had to start a new Verizon FiOS 2-yr contract, so we signed on. Even though the bill wasn't reduced that much, we were pretty happy with the incentives we received.

Like many people I only found out about the change from Verizon because I called to let Verizon know I had no internet or cable. Like most people I depend on internet for many things. I go to school and teach using this. 8 calls later and finally calling the office of the president I got hold of a someone who had command of the English language. I was lucky enough that she was willing to disconnect my service without a termination fee, earlier I was told it would be 160$ for early disconnection fee with a company I didn't sign up for.

My Frontier Communications service has been almost non-existent since they took over five days ago. I have no way to use TIVO, my iPad, my Internet. I have spent four hours on the phone trying to get the problems resolved with no success yet! A young woman in West Virginia got part of my desktop PC Internet service to work, but not my iPad or TIVO. A man in the Philippines couldn't help either. YET, the Frontier spokesman in the newspaper says that the takeover has been a success & that the problems have been resolved! The Philippine service rep couldn't give me an estimated time or day when I might have these service issues resolved!!! They have lost their chance to make a good first impression on me! I will start calling other servers tomorrow!

As a former Verizon customer I subscribed to landline and DSL Internet services, now transferred to Frontier Communications. As directed by the one letter I received I set up a Frontier Account online. So far so good. On April 3 I found documents missing from my computers memory, and on April 4th my entire computer had been scrubbed back to factory default, 2012. When I eventually reached Tech Support at Frontier I was told I would be transferred to AOL! What? At AOL I was told AOL Tech Support will be assisting Frontier customers with their issues, for a charge, and would I like a quote? No thanks! Eventually I discovered the issue was Frontier did not recognize my computer so no service. Now I have spotty and slow Internet, having to turn my router off then on, every time I use it. The service I will be charged for is not being provided in good faith, and I will not be paying it.

Nightmare! Contacted customer service after being without Internet connectivity for a few hours. I could not get a straight answer from anyone. I asked if there was an outage in my area or if I was the only customer with an issue and nobody had a clue. I was told I would receive a call back with an update... lol... still waiting. I work from home so being without this service truly costs me. I'm already researching other options. I understand things don't always go as planned but I never want to have to deal with that customer service department again.

Called customer service about my DVR not recording on its own and that I had to manually record the programs I wanted save. The Frontier employee did not have a idea of what he was doing and kept putting me on hold for minutes at a time. He stated that he would do a line check to my DVR and when it went through he completely ERASED my whole DVR of all of its content. After he erased my DVR I was really upset and asked for a supervisor who didn't help me anymore, he just told me relax and that the equipment in my house is not compatible with Frontier's service. I do not understand this at all, they took over Verizon and it all worked with them and now Frontier takes over and everything is not compatible. Just sounds like a excuse because they don't know what they are doing. Needless to say I really think I am going to switch to another carrier.

We have lost our ability to get on-demand programming and now our DVR is compromised. Called Frontier customer service and they say it will get better after April 7. I doubt that after reading other reviews. I have been a loyal Verizon customer for 35 years. Now I am looking into switching my internet, home phone service and cell service to ANYONE but Verizon. They screwed us over in Florida!!

Despicable. To promise a smooth transition over from Verizon and then to leave billions of people without proper service is disgraceful. My wife's school in Westminster, CA is without phone, internet, and any means of communication. Not only has this brought the school to a dead stop as far as teaching is concerned but what happens if there's an emergency? Has Frontier sent technicians out to do all they can to rectify the issue? Not one, and merely gave some vague lip service about possibly having service up in 2 weeks??? They are either utterly incompetent or they simply don't care. Not sure which is worse.

I have never heard of Frontier till trying to reach Verizon customer services yesterday and was told that my account plus their wireless business in TX, CA and FL had been sold to Frontier. I called Frontier and reached a lady in the Philippines speaking broken English which was of zero help. Eventually I reached somebody in the US who spoke reasonable English but could not tell me anything useful, for example, if the Verizon store in my town in CA will continue providing customer service. I am utterly shocked by the idea that a company such as Verizon will essentially throw away possibly millions of loyal customers without any warning and to a below-par company such as Frontier.

I just called Verizon 2 weeks ago to renew my contract, upgrade my equipment and internet speed. I was never told anything about this transition. I was led to believe that I was renewing my contract for the latest and greatest Verizon service. Only to find out that once I plugged in my upgraded equipment, my services no longer worked properly. We have had extremely slow, or non-working internet, frozen FIOS programming and pixelated pictures. It is extremely frustrating to be paying for something that we can't even use - and paying at a premium at that! The rates on the Frontier website are significantly lower than Verizon. I feel like I have been deceived and disregarded as a customer. This is unacceptable.

Wow!!! One star, not even! This transition is downright pathetic! Can't reach anyone who knows anything regarding this transition at customer support. Philippine-based customer service! No US contact number's listed. All numbers given by this so-called customer service are either disconnected or bring you back to the Philippines. Have called 15 times since 4/4. Finally got someone to transfer me to someone in OHIO! I had question regarding my $298 bill for service from 3/25-4/24, which is due in a few days. Once I attempted to discuss getting credited for the loss of my on demand services and my premium channels (HBO, Cinemax & Showtime mainly) during this transition, she hung up! I still do not have those services.

Surprise email the day of/before Verizon threw us under the Frontier bus. I've had Verizon for over 10 years and rarely had an issue, I'd say I was 99% pleased. All of a sudden, I have to transfer my email address to AOL (what the hell is that about), then I have to register with Frontier (maybe a little advanced notice would have helped). Try to register for Frontier and get the loop, going in circles, call the 800 number and they hang up on you after you navigate phone prompt hell. Can't register because I don't have a Frontier ID. My Verizon won't work because the email they have on file isn't the one I use.

What reality does Frontier Communications live in whereby they can screw up an implementation so badly and survive as a business?!? Poor communications about the Premier takeover of Verizon customers in CA, TX and FL. When I called Verizon support they gave me a support number that does not work in TX. Then went online and found another number that did not work in TX. Once I finally got a number that would work, the Philippine-based help desk could not help and only tell me they are working on it but it would not be fixed for several more days. When I pressed her for what that meant she responded by the end of the week - this after being down for 4 days. I'm researching new providers and will leave Frontier to those more patience with this horrible service and company.

I am a former Verizon internet customer in Bradenton, FL who was transferred to Frontier on April 1. My internet service went out about 9AM on Friday morning and was not restored until about 10-11PM Friday night. I had received one (undated) letter from Frontier prior to the conversion recommending I go to their website to establish an account. The procedure led you in a circle, asking you for your Frontier account number. Obviously, I did not yet have one. The letter provided no phone number to call, but I found a customer service number on their website during my failed attempt to establish an account (844-387-8989). I received no useful help when I called, but fortunately wrote this phone number on the letter they sent me, so I had a number to call on Friday. When I called around 10AM, I received a recording that the internet service was transitioning and would be restored soon.

What can I say, all reviews haven't said! Nothing compares, not even close to what we originally had with Verizon Fios services! Frontier mobile app? You call that an app?! Seriously, worst company ever! So far! It will take a miracle?!

BAD! Loss of partial TV services, Internet/WiFi bogging down. Can't get access to my account. Technical Support is AWFUL. Asked me what my modem model is! They should have my records! FIOS does not supply you with a modem! They supply a router! I asked for a trouble call log number and they kept repeating 'call this same number'. They said that I had a bad phone as they had a hard time understanding my and me them. Beam me up! It is THEIR phone system I have!

Like some of the other comments, I am extremely upset by the lack of communication provided by Verizon and Frontier. I was given 3 days, which is more than others. First problem was the notification for landline voicemail (I know, who still has landline?). However, when I called Verizon to inquire, was told that the number to retrieve messages changed some time ago. Lo and behold, there were over 15 messages waiting. Only then did I receive a message from Verizon that the number had changed.

Spent over 2 hours on phone Saturday 4/2/16 with several different reps in various departments. Most had no clue what they were doing, couldn't find my account even though gave them the Verizon account I've had years. The internet does not work, cannot get into email and almost all the on demand networks are non-existent. No there knew why I was unable to access them or when or if they would be available.

Friday I went to link my Verizon account as directed. It won't send the PIN to my PIN. Tried again Saturday, still nothing. Today I called for that and the fact that the battery is blinking and beeping for low battery. I used the chat feature on their website. Never resolved issue with not being able to log in. Had me go out and unplug the battery. Ummm this is your equipment that I am renting so how about you do that. Due to some reviews on here I went to look for my paid for movies... NONE of them are there at all.

I hate this company, loved Verizon. I am going to cancel everything I have with Verizon now except cell phone and take my business to Cox. I spent 4 hours on the phone Sunday with 4 different people - all saying something different. Today I called to get some sort of a credit and after 17 minutes the person (all from India by the way) told me he still couldn't see my account. WHAT!? 17 minutes! I had no internet yesterday and I run a business from my home. NOT ACCEPTABLE. Verizon should never have done this.

So far, I am still unable to fully access my account due to the transition. Customer service finally was able to answer one of my requests for answers. The answer is the transition will not be fully completed until the 10th of April. Most of my premium video on demand channels are gone. The few channels that are left have about 1/4 of the lineup that I had days before. Optimistically awaiting Verizon FIOS to buy back their customers from Frontier who obviously does not have any idea how to support such a large clientele base.

I am ready to pull my hair out and I feel like I am normally pretty patient. This transition from Verizon has been TERRIBLE. I called today to find out where my $400 gift card was from my original signed contract with Verizon at the end of December. I was transferred FIVE times, and nobody could help me. I had to give the same information over and over to five different people, and NOBODY knew how to help. I have had this service for more than three months, and I am truly tempted to now cancel even if I have to pay a cancellation fee. When customer support can't understand you because they aren't fluent in English, then it becomes a game of transferring to someone else to handle the issue.

Internet speed is not up to 50/50 speed. If transitioning was/still a smooth process "from Verizon to Frontier " as claimed, then were is my 50/50 internet speed I been charged for? Where are the premium channels on VOD group, all I'm getting 8 sorry channels? On top of all, when logging into Fios Frontier account to watch Espn or Cnn, Fox...etc is impossible. Frontier is not set to provide it yet for California customers. I hope we will see some improvement matching or close to what I/we were getting from Verizon services.

I hooked up my internet last two weeks ago. Tech was here at 9:30 in morning which always makes me happy. Signed up for the lowest speeds they offered which were 7 meg download 1 meg upload. I work from home and use an internet based dialer for my job so the speeds were affecting the usage of the program we use for customer service. So I called and upgraded to the next package. Now have 15 Meg download and 1.06 upload. Tech never even had to come to my house must have switched a line or something. Was a little dissatisfied because I stressed to the guy on the phone that I need 2 mb upload but overall have been very happy with the service.

The takeover is a mess. It takes a miracle to get through on the phone and when I do they tell me to call back in a week while the takeover finishes. I even tried to give them my information so that they could verify my account only to be told to call back next week. They did not my information, what a crook. I am going to cancel Frontier and immediately start looking for other companies.

Can't pay my final Verizon bill - been working all morning. They shouldn't have taken on the service if they were not ready to support it.

Frontier is the worse I have ever deal with. On 4/1/2016, I wanted to watch WWE wrestle and happens once a year and the first in Dallas Texas. But I was on the phone three times with them and still did get to watch it. Every time they would start it for me it would lock up. Then in the process they took off my dvr and all my movies we brought. We lost about 2000 dollars last night. This morning I have been on the phone with them four different time because they keep hang up on me. Then I got past that and now been on hold for 30 minutes. I think we all need to switch and then get a lawsuit. So if anyone wants to get into one let me know. After 30 minutes on the phone, lady comes up and tells me they sent me to the wrong place and she would send me to the right one. Then it goes right back to the front of the phone where you have to go back through everything again. That is it I am switching... today.

Ok so this smooth transition they claim they are performing is ludicrous. I am totally done with this company. Only 1 week into the transition. Lost all my paid movies that I purchased that cost over $1000.00 plus all the points that I have carefully earned from PPV. Customer support says, "sucks to be you", and hung up on me. I'm going back to Dish Network. Stand with me and switch to another carrier. Show this company that their customers have the power to financially put them in line and treat their customers like customers not slaves.

Like many of the other victims here, I too have no ability to pay, login, create account, etc. Frontier has no record of my account other than my address and also told me they have no way of updating with my phone number... the same one I have used with Fios for years. On top of this, I have lost all but two of my purchased FIOS PPV HD movies totaling close to $1000. Frontier reps claim they have no record of my purchases, but, fortunately I do since they all hit my checking account as drafts by Verizon.

Shame on you Verizon and Frontier! Big business not taking responsibility to give the best effort to make this horrible transition go away! The customers are the people that pay for the services, without us, you do not have a company. Customers not being treated with respect. Will cause a collapse in your corporate structure. The true test is see if you wake up and recognize you need US to exist. Adopt some core values and step up and provide us with decent service--we gave you the money, now provide the product. Buyer beware!

Verizon FIOS sold its customers to Frontier Communications with little or no notice of this change and the transition is not so smooth. I received my first notice (in the mail) of this change on March 31, 2016; the change was effective April 1, 2016. Then I started to receive daily Welcome to Frontier and Meet Frontier emails from Frontier. At the time I submitted this, there were 1,281 complaints posted with Consumer Affairs at the following website: https://www.consumeraffairs.com/cell_phones/frontier.html.

I was so happy with Verizon and things were going so well. I had been extremely excited for finally being able to be in a place that had FiOS. Out of the blue, I heard about a merger - or handoff - of Verizon to Frontier Communications. All of the sudden, a big ol' mess! I am in the process of moving and when I went to check the order on Verizon's site via my Order number, it disappeared from Verizon's site and I was told that the account was handed off to Frontier. I spoke to Frontier and they have no record of my transfer order and no way to allow me to look into my account (as there was a mess with the transfer of accounts). I was told by a customer service rep that I needed to allow a grace period of 14 days for things to show up.

The transition from Verizon to Frontier was April 1, 2016. When I arrived home on 4/1/16 and since that time I have no internet access. I have called five times and been told a different story by each technician I have talked to. The latest is we won't have access for over a week. Simply put, this is not acceptable and they have had over four months to get ready for this switch. I will be changing my service and someone needs to be accountable for this mess.

Like most of the complains here: I had no idea this switch over was taken place. On Demand hasn't work since first day. I called customer service and could not even understand most of the representatives (3 or 4). I asked where they located and I was told in Texas, then someone told me Philippines. I asked for the supervisor and he was worst than any of the reps; could not give any straight answer about anything.

I attempted to pay my Verizon Fios bill to find out the web page has been removed. I was directed to the Meetfrontier site only to find out I need to link my account. Several attempts to link the account were made by me only to find out I need a 4 digit code which I was able to get (the wrong one) from the third call to Frontier. The first call taker told me to Google it and call back if this did not solve the problem. I was not able to hear or understand the second call taker.

The transferring from Verizon was a complete and total disaster. I called up to see what the problem with the on demand and flaky internet. I was told not their problem it's mine. Was treated very rudely, then I asked for a supervisor who answered and got hung up on. So at this point I was furious so I called back and cancelled. I was told once again not their problem that I was treated like crap and that they don't see my last payment mercilessly. All of a sudden they say I owe over 500 bucks now plus a termination fee.

I was recently advised that, without consumer consent, Lewisville, TX Verizon Fios customers were forced to move to Frontier. OK, I was aware of the change, but no one ever explained WHY this change took place. I did some online research about previous Verizon to Frontier takeovers and all reviews were negative. It appears that Verizon has a habit of dumping customers and having Frontier take over just due to sheer greed!! Apparently Verizon dumps customers in certain markets just because they aren't profitable enough.

The transition from Verizon to Frontier is a total mess and completely frustrating as a customer. First - I was never advised (as a customer) that this change was going to happen. Okay... not a big deal I guess if everything transitioned smoothly... HOWEVER... this transition has been anything but "smooth". As other posts have mentioned, The last two days I have attempted to link my old account to Frontier with no success. To quote another post "I entered info and it is still not linked. Today it says it has sent an access code to my phone but it never comes through." I also had the full package with all of the premium channels which when I attempt to access VOD, I only get a handful of channels and none of the premium channels that I am charged for at a premium price!

After 5 attempts Frontier finally linked my Verizon account then I have to enter my Frontier pin. I tried the live chat, I received a pop up stated no operators were available. After reading some of the reviews, I'm not too excited to call. My on demand is working however, all of the new release movies are old. Some even say "in theaters now" and were made 2013 or earlier. I have no local on demand channels (ABC, NBC and so on). If this is what I have to look forward to, they will lose my business too!

Not even close. Many features are still missing after a promise of "seamless" conversion. Telephone reps totally untrained and no resolution yet. No or limited on demand. Unable to use HBO, ESPN and other online apps. No billing info available. Website doesn't work. No remote access.

I'm very unhappy Verizon sold their FIOS customer to Frontier, I purchased On Demand movies from Verizon. When I went into my Library the movies is no longer available, I was billed and paid the full amount for the movies. When I called Frontier I was bounced back and forth and placed on hold for over an hour and a half. I purchased Verizon premier package and now my services has been reduced. When I try to access DVR I'm receiving an error message to upgrade my services, but the monthly fee is showing correctly. I was informed this will not be corrected until Thursday of next week. I was under contract with Verizon, I will be seek legal advice to cancel my services without being charge since I didn't agree to have services with Frontier Communications.

I have called Frontier Communications customer service 3 times and nobody there can link or set up accounts. My NHL Center Ice is also not working and I can't pick up any of the channels since this sale from Verizon to Frontier went into effect. When I called Frontier Communications yesterday they said they were aware of the problem, however they had no estimated time frame on when NHL Center Ice would be available again. They owe refunds to customers who prepaid for this NHL Center Ice package. We should be able to change service providers without a moving penalty due to all of these problems.

Frontier's execs said all the right things about changing over from Verizon. But as you would expect, there are huge gaps between what the bigwigs promise and what is actually delivered. The service rep I finally was able to get, after a long wait, knew very little about the system. After a long delay, he repeated the company line that everything is the same as with Verizon. But since at least one feature is no longer working, I assured him that this was not the case. He said he would transfer me to a service tech (even though his title on the live chat appeared as expert technician). The tech I was being transferred to never appeared, so I disconnected after 15 minutes. I can't wait until summer when my contract with Verizon is ended. BTW, Verizon switching our email accounts to AOL was a slap in the face. AOL's technology is on par with 8-tracks. Fortunately I found a good mail provider. Ad now I'll be looking for another phone company.

We noticed our service lag, then we tried to contact Verizon. This is when we learned Verizon sold to Frontier. We tried to resolve over phone. They hung up. We called again, they hung up. That's OK, as we could Not understand his dialect. Utterly useless. We tried to pay, jumped thru hoop after hoop after hoop. We still can't pay the bill. So why do we want service with a company that can't honor the service agreement? We don't. (We will allow bill to go unpaid. It's a month in advance for services that they can't render). We will Not pay an early termination fee, & will dispute charges for such.

Frontier is the worst company I have ever dealt with. Told me it takes time. Can't get my internet to work properly. Can't login to my Verizon bill. Can't create a Frontier account. Transferred from one person to another for 3 hours with no success. Will lose my business. Am exploring other options.

Our On-Demand has been out for days. They said it would be fixed in a few hours. Not the case. Called in, on hold for over 30 minutes, and I was told that since our live TV is working we don't have a problem. Spent another hour just trying to confirm my account. Of the three representatives I spoke to only one was competent.

This transition from Verizon to Frontier is a cluster. Spent the last week trying to link my old account to Frontier with no success. Last week I entered info and it is still not linked. Today it says it has sent an access code to my phone but it never comes through (3 times). It has asked me for my Frontier PIN # that is on my bill (which has never shown up). When I called customer service department they asked for this same PIN to identify account and once again WE HAVE NO PIN. Was told by the customer service rep that the transition is still ongoing and to check back next week. I told him that I have a payment due and would like to pay it. He forwarded me into a voice automated system that took me through several steps and then informed me that it would charge an additional $3.50 for the pleasure of paying by phone.

Verizon threw their customers under the bus. I cannot believe Verizon offers no help to the people they have contracted with for FIOS. They sold the services but take no responsibility for the failure of this transition. I've attempted to pay my last Verizon bill by several different means to no avail. I will be looking for another internet company to do business with.

Frontier tells its customer support to lie and tell customer they are in Allen, TX. They are polite as I usually find tech support in the Philippines, but after 10 or more calls I ask where they are personally located and always get Allen, TX. I asked what the local time was and the weather and they are usually tripped up and tell me calm weather and usually give me their local time. Frontier must think their customers are stupid. Unfortunately we are stuck with this poor company with a bad history of unhappy customers. FiOS is great but I predict they will raise prices. That is when you call retention dept and tell them "I am cancelling service or don't raise cost." You will see how fast they appease you.

I am not happy at all with how Verizon sold all of its Fios customers to Frontier Communications. It wasn't until I received an extremely vague email that we have a new provider. I always pay my bill before it's actually due. I have called and have made several attempts to complete this task online without success. The prompts online advises to enter Verizon account number and absolutely nothing happens. I created a Frontier ID which explains that it links everything to my account. When I click on account, it shows my account information and immediately disappears. I called and got thrown into a loop of prompts that tells me the information entered is incorrect. If this is the type of service that I can look forward to, I will be finding a new provider.

The worst experience ever. Frontier Cable took over service April 1 and I lost cable service "because services needed to be migrated." Was told this could take 24 to 48 hrs. You would think that in this day and age that this would of been done in time for the April 1 take over. I had to spend 1 hr on the phone going through registration process and still I don't have any service. I will be looking for a new provider.

Very dissatisfied with this new company that has bought Verizon and our contracts with Verizon. We only once had a problem connecting to our "On demand" and it was solve in 15 minutes. This new company said we have to wait until Monday for the transition to complete. We pay a lot of money to have great service and on demand, not to mention the person who we talk to is located in the Philippines, very hard to understand. We have a bundle with TV, Internet, and phone but unfortunately we will looking for a new provider.

I am not able to access my on demand services. Verizon switched to Frontier and although I am paying for this feature, I can't access it. The chat was never answered and my call went straight to a recording. Services are not available.

Called customer service to remedy an issue where they blocked my internet, although I pay for service monthly, because they require customers to input account information that doesn't even work. Spoke to a representative who almost spoke an entirely different language and kept asking me the same questions over and over again which I could hardly understand. VERY frustrating and time consuming. Had to call back the next day, hoping to get an American or someone who spoke clear English (to no fault of their own).

This morning I found my call blocking was 'full,' with only 12 numbers. In view of the fact I keep right on getting these calls from scammers, and the fact that I am paying 'extra' for the service, I am leaving Frontier and going with Exede Satellite. Frontier's service has never been adequate out here. Each time it rains I get static in the line. Twice since Frontier took over the area I have been entirely without telephone service, once it was 18 days! because their crews could not find the break in the old, copper filament aerial lines. I've also had it with the fact I cannot make myself understood to their foreign-speaking staff when I need help with anything. This morning I attempted to call about the call-blocking service, only to encounter an individual whose accent was so thick that I could not understand him!

We have had Frontier for about 8 months for our internet provider. The very first bill was twice what it was supposed to be, and they have never been correct. Each month we spend 1/2 hour to 1 hour getting the bill corrected, and when it comes the next month, it is wrong again. They keep charging us for new services that we did not sign up for or agree to. Their customer service people do not speak English well, so the whole experience is a nightmare. They also don't appear to have the ability to correct the account, because they will credit the current bill to the proper amount, and then we get the charges on the next bill with late charges for not paying the incorrect amount. It has been a long 8 months. Too bad. We are going elsewhere. Life is too short.

Here is the story of my magical experience with Frontier Communications. At first everything seemed fine, the person who installed it was friendly and I didn't have any problems for the first month, but this was just the beginning of a terrible ordeal. After the first month, I kept losing my connection, so naturally I called them, to ask them if there was anything wrong with my connection, or if they were having problems on their end. They assured me that everything was fine, and that I may just have to restart my router. Now having worked at an ISP before, I know that they are full of themselves when they tell you to restart your router, that usually doesn't fix anything, especially if your internet keeps on disconnecting.

I tried to set up internet in January of this year. After calling to set up an installation time, I was told my order had not been received. I went with another company and did not start service. I still received bills even though I supposedly had never put in an order and had definitely never started service. I called in multiple times and was told the account would be taken care of. Clearly it was not, since I received a collections letter today, three months later. I called in and asked for a supervisor multiple times. When I talked to him I still could not get a confirmation that this balance was cleared. I am still not certain that they have taken care of things, and I guess I won't know until I receive a notice that I have been sent to collections.

The Internet service started out good. Then shortly after always have to reset modem, sometimes it works, sometimes it doesn't. Called tech support, the person I spoke with doesn't understand English well. When I asked what "country" they were calling from she answered "Texas". Kept asking me the same questions over again. When I asked her a question she didn't answer, just asked another question. When I asked for her supervisor or someone that understood English better, she put me on hold and dropped me. Too bad a huge company like Frontier could not have people from the United States take care of their customers in the United States. Overall my experiences with Frontier Internet have started bad quickly and went down from there.

This is the slowest internet I have ever had. I have to wait forever to get the page to load and watching anything using Frontier internet is almost impossible most of the time! I pay for the highest speed they offer but get less than the lowest speed anyone could ever offer (1.6Mbps, not the 24Mbps I pay for.) They charge $90.00 every time I call to get this fixed and it has never been fixed no matter how many attempts they make or solutions they try. Frontier is the one with all the problems but I have to pay for it. I absolutely despise this company and their crappy crappy service. I would give them a -50 star rating if it was available. I wish I would have never wasted my time or my money with Frontier internet service.

We have a land line service and only that because Frontier will not update their lines for Internet Service, although I was told they have a new line but won't connect to it for that purpose. Back to my complaint, I have had 8 days without service because every customer service operator told me in the Repair Order, they would update it and I would have repair within a day or at the very least, the next day service. I called at least every two days and no service update was noted, so they said they would do that. Called back on the day the first service was ordered, 1 week later and they still didn't have an updated service call. Finally the next day, I got a service man. They told me he would call me to see if the line was working correctly. No it was not. There is still a lot of noise on the line a month later. I waited for the operator I had talked to after it was repaired to give me the credit for no service for 8 days.

I am so much dissatisfied that I took the pain to open an account at ConsumerAffairs to vent my anger. I am a frontier customer and I feel that the service is out of the world, even companies in 3rd world countries have better services. I was lured by the $100 gift card and I ended up signing for a year, tied so that I cannot leave, cause if I leave, I will have to pay that back. The problem is not just to pay back but the first bill you get is $250 and I can tell you they put all sorts of charges to come to that figure for a 3MBPS DSL link which they call broadband; what a joke... totally atrocious!! Now I am locked in, I already paid 250 bucks and I cannot move out of the contract and the customer service representative is always offline, you have to deal with your own problems. Even getting a regular bill is a problem. I don't know if they have any idea how we customers are suffering. My suggestion -- be away from them.

For the past 6 months I've also had to call Frontier Communications to have my invoice corrected. I'm always told it will be the same from that time forward, but it never is. The excuse they like to use is the PROMO one. It's amazing how many promos I have/had that I didn't know existed. Then they surprisingly expire causing my invoice to go up. For example, my internet promo or should I say my 2 internet promos (1 I didn't know existed) was supposed to terminate in 2014 but was still getting credit causing my recent invoice to go up. Or how about the Movie Channels PROMO. We were getting 3 months FREE of Showtime, Starz, Epic, and TMC. Frontier called me about the offer not the other way around which we gladly said "yes" to. The Customer Rep did say they would invoice us for it but there would also be a credit for the same amount. WHAT? She said that's just the way Frontier did it.

Constant slow internet, phone line static, keep losing internet. Have to call technical support all the time. They must know the service is terrible because they ask for a number to call back if we get cut off which happens about 1/2 the time, but they never call back. They blame the remote location of my house but the service in town isn't much better. The local bank has their calls transferred to Medford because Frontier is so bad.

Called Frontier to get newer HDMI cable for new TV I had just purchased. After 2 hours on the phone I was quoted $50 fee and only $1.50 more a month for rebundling a package with them. OK. So I paid a bill in 2/11 for the $184.09 then 2/26 they send me a bill for $417.57. Last time I checked my math adding 1.50 to 184.09 does not equal 417.57. So we called and they brought the bill down to 288.87. We then proceeded to disconnect service. Bottom line they never did the disconnect and want another 300.66. Terrible, terrible service – I can’t believe I was a customer for so many years and this is how they treat a long term customer. This company needs to be investigated with billing practices and yes I plan to file a complaint.

My family and I had Frontier for over five years. At first, it wasn't that bad, all we really did was go on YouTube and sometimes Netflix, but then I got into gaming. The package I have with Frontier says that I should get speeds up to 6 mb/s. It doesn't even come close. It peaks at 300 kb/s with no one on it! In fact, I checked the router settings and it says the maximum capability on it was around 3 mb/s, so that 6 mb/s speed is obviously a lie. On top of this, I talked to someone who also had Frontier and he said that they will slow down your internet speed gradually, but when asked about it, they will put it back up. On top of gaming, the rest of my family is all on YouTube or Netflix. If I could, I would go to a new service provider, but unfortunately, they're the only ones that provide service without a data cap. I would rate Frontier 0/10 if I could.

For two months in a row we have been billed $253.23 for Fios TV and Fios Internet. We were supposed to receive a bundled price of $107.71 including tax, plus $47 for 2 HD receivers and 1 standard receiver. After being transferred to at least 10 different service and billing agents, no one has been able to get the bundling to work. As much as we enjoy the quality of Fios internet and TV, we just can't invest 2 hours each month being transferred to various agents without anyone being able to resolve this issue.

I have had the unfortunate pleasure of being a Frontier Internet Customer due to lack of options in my area because it is the only service that is not based on satellite. I have been told I am in a 'high demand/low service' area and the internet will run slow depending on the number of people using it. I can barely use it to search the web and even watching a short video on YouTube is next to impossible. One of their suggestions was to go back to a hard line connection versus using the Wi-Fi, which might help. Glad I wasted 45 minutes on that call! I am actually writing this while on hold with them because I am being charged for a second account that I am not associated with. The fact that I cannot reach anyone that can speak English is a shame. Even if I could understand them, they do not seem to be in touch with anything that actually going on. WORST CUSTOMER SERVICE!!!

I thought it was time to write a review about Frontier Communications. It baffles me how they remain in business. My guess is that it will be only a matter of time before they are out of business. They are the WORST company, I have ever dealt with. HORRIBLE! For 13 months in a row (my bad), my bill was never consistent. Month after month, I called to dispute the charges. I was yet to determine what my actual charges should be, as they shifted from month to month.

I thought I would give some perspective from a customer service representative working for Frontier Communications. It would be amiss to tell you that I have a great deal of faith in this company. After reading many of the reviews on here and having the vantage point and experience of working at Frontier, I do not have faith in them at all. I also not only believe they will go out of business but I hope for it. They are not a good company. Why else would they not invest in training the frontlines (customer service) properly so that we are able to efficiently take care of our customers! Some of you are under the illusion that we possess some kind of power over your accounts and services. We do not. We are the low man on the totem pole yet we are firsthand witnesses to the irresponsible, greedy, and unapologetic treatment of our customers.

I have been a customer for a number of years in small town Illinois. When I first started with Frontier Internet their customer service was wonderful and has since deteriorated drastically. Internet service has gone down quite a few times and to have someone come out to fix it takes at least 1 week. 100% of the time the issue is in the switch box. I called Frontier on Saturday, March 5, 2016 because my internet stopped working. I was told someone would be out to fix it on Thursday March 10, 2016 and that I did not need to be home because it was an external issue. When I got home from work, I rebooted my router and of course my internet was not working. I called Frontier Tech support and gave my ticket number. He looked it up and said someone was out to fix it and there was no problem externally.

I'm going on 2 years with Frontier. I moved 2 months ago and that's when my trouble started. When you have to reach out to a company for help, that's when you learn nature of their customer service, which is hit or miss. I was promised one price, my bill says something different. Care made multiple excuses for this. I've been having trouble with my internet connection. Literally, I've talked to tech support 8 times, care 4, and 1 visit to my house in the past 2 months. I've been paying them $40 a month for 2 years... Do the math and figure out this company isn't worth it.

We have Frontier Communications for our internet service. I can't believe we have to actually pay for the service. We can access the internet about 50% of time which is very frustrating especially when we need to conduct business from our home. When we can access the internet it is very slow. I have noticed that in the evening and weekends when people are home from work and the kids are out of school in our area it is almost impossible to access. If you need to download a program or make updates to your computer it usually times out before you can get the program completely downloaded. Forget about using it to order a movie on PPV or using Netflix or Amazon as these services do nothing but buffer the entire time you are trying to watch them. When I call Frontier they just don't understand what the problem could be. I give a 1 star rating because you have to rate with at least that to post.

I called Frontier to upgrade my internet to a faster speed. The gentleman told me I was $90 a month and it would be $134 a month. I own a business and said that was fine but if I don't think it's faster can I cancel, he stated "no" I could not until May 9th because that is when my contract runs out. So I ordered the faster internet and the guy called and showed up early and that was great. I told him that if I didn't like it I wanted to cancel but the guy on the phone said not till May 9th. The installer said "that's not true you have 30 days."

As a small business we needed internet. We went into the Frontier office and we were told about the great specials they had. They told us to get the phone and internet because it was much cheaper. We then signed a 2 year contract for the services. It took almost 3 weeks to get the service installed, and the installers were very professional. The internet was not as fast as I was told, and when I got my bill for $157.16 I couldn't believe it. I called 4 times and was always disconnected in the middle of the call. After 2 hours of calling back I was transferred to a lady that said I had a contract and if I wanted to quit I would have to pay the entire contract. I told her I have only been a customer for 2 weeks and was not satisfied. She then told me I was under contract and if I would like she will have her manager call me. I will keep you up to date how this ends up. I will have to give them 1 star since I can't give them no stars.

The worst experience ever by dealing any companies in 20 years! This company is like a poison ivy, stay away! I was lured by their salesman to buy a internet+phone+TV package for $80/month. The sales guy said that is all, no installation fee. So I agreed to give it a try, but still keep my old Optimum services just in case. It took them two weeks to install and turn on internet service and then the real problem came--the TV service, which was provided by DirecTV could not be successfully turned on because DirecTV could not find any satellite signals. I called Frontier, they said they could not do anything about it except I myself to call DirecTV to cancel my TV service and then call them again to cancel internet.

After hours trying to talk to a person to cancel service!! First my mother and now me!! I was not able to get my service stopped. A few years back my late mother attempted to cancel service after being over billed many times for less than reliable product delivery, she continued to be billed! Hours of trying to get a phone call to a customer service rep was wasted time and eventually after months they threatened to report her for non-payment to the national credit reports, she caved in and paid them.

Was quoted a price of $125 by 2 different representatives. After almost 5 hrs on phone throughout the day with hang ups and disconnections, Frontier would not honor their word. Terrible customer services, liars. I left to another company. Would never recommend Frontier to anyone. Worst cable company out there. They have no values or principles.

Did not show up for appt on march the 3. I called to have my service transferred to new apartment on march 2. I was told they would be here march 3 between 8 and 6 pm. Never showed and no call. Very bad service. I will be switching providers.

I have contacted Frontier 3 times to stop my auto pay from coming out of my closed checking account. They kept taking it out monthly and it is still on there! They say that there is no record of it. They have suspended my service for a returned payment of $225 that never should have come out because I canceled the auto pay! Now every single person that I have spoke to tells me something different. I spoke to a supervisor who said that they were wrong, I actually have a $115 dollar credit and would be restored within 24 hours.

I have been a Frontier customer for a long time, first with landline phone, then added DISH through Frontier, then satellite internet because DSL not available. For 2 weeks now I have either called or chatted with customer service because my online payment account disappeared. I couldn't check my billing statement, pay my bill, see payment history, etc. Almost 2 weeks later and over 15 people I interacted with no one has solved this problem. I've been transferred around, disconnected (and they never call back), had them try to sell me more products, but I still can't access my acct!

WE have phone and internet and this company is the worst in the world. Every appointment has a window of 8AM to 5 PM (what company does that except them) and yesterday they were to come and do some inside wiring on March 1, 2016 which they tore up 3 years ago and they never showed, never called. I called twice the office and suppose to be there. Even gave me the techs name as Gerald. They were then suppose to come today which is March 2, 2016. NEVER SHOWED, never called. This happens with them every service call. WORST COMPANY IN THE WORLD.

Well I made a paragraph review and when I posted it I couldn't post due to the atrocious internet that I was talking about! So I am not going to retype it all. Blackouts lasting 5-10 minute + periods. Awful customer service. Poor handling of their customers needs. More customers than they're apparently able to hand. Been going on last 2 months been getting progressively worse. Came and replaced an "incompatible part" that wasn't even supposed to be used for my internet a few weeks ago. That only helped slightly.

I have been paying for international calling since September 2015. As of February 2016 it still doesn't work but I still have to pay the bill. I found out when I got a bill from my old international carrier in January for $230. After several phone calls, hours of being on hold, and hours of being on chat it still doesn't work. Filed a complaint with FCC. Ticket assigned to a person that is less than professional and even less willing to work with me to get me refunded for what I paid. She insulted me, threaten to close the ticket without fixing the problem or refunding the expenses I have already paid.

Agents need to have more adequate training. Programming features are great and little interruptions via satellite. Changing packages are simple. Contract varies after changing packages so if you had a 2 year contract it might change to 3 year contract. Prices also change without notification. That's the downside. Make sure you can afford the service and more. Easy convenience of moving and bringing your service with you. Hopper receiver is good but pricey. Overcharges are done and the convenience of having customer service representatives help out is done but little. Only supervisors can make those big decisions. So far reliable services short-valued on billing charges and contracts.

Customer support is an oxymoron at Frontier. Their idea of support is to tell you to wait a few days and see if the problem resolves itself. I've had major problems with the DVR and when I called and asked that they send someone out to check it out - they refuse. I was told (how they "knew" this is beyond me) that the problem is not my DVR, but the cables attached to the box and replacing the cables would be my responsibility ignoring the fact that they charge a lot for cable service. It's of less value since there is a major problem with the cable and they refuse to even check it out let alone repair it. Any problem is my problem to figure out. I pay them to be able to rely on them if there is a problem. Yes, I'm switching (like MANY others) to another provider. Everyone I speak to who has cable with Frontier is VERY dissatisfied.

I live in an area where I have NO option other than Frontier Communications. We pay for High Speed internet but we get something closer to dial-up. When you call for service, you make an appointment, they don't show up, they don't call and they hang up the phone if you call about it. I have made 3 different appointments and had this happen all three times. I have been offered the highest speed internet and have never received it. If you go on their facebook page, you can read about how upset people are all over the country with their horrible service but nothing can be done because apparently nobody polices them. Have been hung up when trying to get someone who is in authority to discuss this matter with.

The worst day in our home-tech lives was the day Frontier took over the FIOS infrastructure Verizon built in our neighborhood a couple of years earlier. Our Internet/TV/phone service went quickly from nearly flawless to regularly screwed up. The HD signal to the TV sets is intermittent and suffers long drop-outs/blackouts. The Internet service clocks regularly at 12-14 mbps when it is meant to be 20-25 mbps. Internet is prone to sudden unfixable hours-long outages. Came home from a business trip to find the whole house (TV, Internet, landline) dead and cold. Called Frontier immediately; it took them four days to send a tech to the site. Repeatedly promised service visits that did not materialize.

Had a landline with terrible connection, even worse when it rained. Looking at my bill I made 4 calls less than 5 minutes each in that billing cycle cost $50. Overpaid bill, had $65.11 credit on account. Decided to just cancel the landline. The rep tried to sell me bundles, finally got her to understand, told me that it would take 90 days to get my credit balance refunded. Got my Frontier bill today... What a joke. Now I owe them money $100.00 to cancel my landline. Asked 3 times, no there is no supervisor that I can discuss this with. Second call made and their computers are down. Took my contact number to call me back when computers are working again... I'm still waiting.

After various billing errors I got a confirmed monthly billing price. The very next bill was for almost $50 more. I called customer service and they did nothing to reduce the bill.

I have been trying for 3 months straight to get internet. Every time I call they tell me that it's not in my area. Even though every single one of my neighbors have Frontier not only that the house across from the alley from us we used to rent and my husband had Frontier. Since I told them that now there is no ports open. They keep telling me the ports are full. I don't know how or why that is. Obviously they don't want any business. I'm so fed up with them. Minding you all there is hardly any providers in my area so Frontier was one of my only options til they just keep making excuses so now I am so totally going with another provider and would not ever recommend Frontier ever.

I've just spent 40 minutes trying to stop being billed for services I did not receive. I have Frontier phone and internet service at my primary residence, I was trying to get internet only service at a different residence where I spend time taking care of a terminally ill family member. Five weeks ago I called Frontier and told them I was an existing customer who wanted to know if I could add internet only at a different address on MY CURRENT ACCOUNT. I was told that was no problem and that it would be $19.99/month. Needless to say, the internet was never connected at the second address, yet I received a bill for $48.99. When I called them I spent 40 minutes trying to cancel the second internet service and was told repeatedly that I would have to PAY the $48.99 and that it would be credited to THAT account.

Frontier internet is by far the worst internet provider. It is the only option we have in our town. We pay for highest speed they have, it never works. They changed our wifi name and password without even notifying us, if we would have never called we would've never known. It should be $1.00 a month for the amount of use we get out of our service. If you have other options go with them.

After multiple set up attempts internet could not be connected. Cancelled service (which I was not receiving), was told no charges will be applied. After three months they are still trying to bill me! Now I have been sent to collections. After speaking with Frontier MULTIPLE times each representative told me the billing has been set to zero and invoices would reflect such... STILL RECEIVING HARASSING COLLECTION NOTICES. No correspondence could be provided on Frontier's end for conversations about billing "resolutions". Terrible company and hours of wasted time on phone... I pay three times more for service and customer service I can rely on.

I have to have Frontier Internet, it's the only option in my area. Started out with their basic package, but the speeds were way too slow, so I upgraded. They brought me a new modem, and I was hoping that would be the end all fix. Well, nothing has changed. Sure, I get some speeds at 14mbps (I am paying for 20+) but if I do see those numbers, they quickly fall to 3mbps if I am lucky. Usually the services goes in and out. Have contacted them numerous times, and EVERY time someone comes out, service is great and they read 20+mbps. I stood 2 feet from the wireless modem, using my iPhone, and got a reading in the range of 3-14, and it varied every single time. This internet is by far, the worst!

I am at my last wits with Frontier. Ever since the switch from AT&T my billing issues have been outrageous. I have to contact them every month because of discrepancies with my bill. Most of the time I contact them by way of live Chat so I can have proof of the conversation. I believe their billing practices are intentional to deceive the consumer and someone needs to look into how many billing complaints they are receiving. The customer service is below par. No one is able to correct my bill and keep it accurate. It changes every month yet the services do not. Frontier needs to be investigated!!!

Despite innumerable calls to customer service, including attempts to reach supervisors, and hours (no exaggeration) working my way through menu options and being on hold, Frontier has not repaired my phone: the line is intermittently dead; the connection is so scratchy and garbled it is often impossible to understand the caller; caller ID fails to identify callers; phone representatives have repeatedly assured me that the service would be repaired.

Giving Frontier even 1 star is an overstatement. This is literally the WORST communication company in the United States. They scam you into buying the service, then try and trick you into paying more than you actually owe. Make sure you read through all of your bills because they tack things on. You have better luck winning the lottery than you do getting someone on the phone who can actually do something for you before the line mysteriously disconnects. Don't cause yourself the trouble - stick to Optimum.

I pay for 24mbp/s and I have had 12mbp/s for the past 24 months. I have had the modem replaced 4 times and tech sent out to fix it 9 times. Still not fixed!!! I have a bonded service 2 DSL lines with 12 on each. My modem is set for 28mbps. Line 1 is doing 100% upload all the time which shuts off line 1 dropping me down to 12mbps or less all the time. At least 2 or more times a day I lose all internet no DSL lights and no internet light. Modem says connecting. After a restart of the modem I get service back to full until I get on the internet and back to 12 again. I pay $69.99 every month for the past 24 months for 24mbps and I only get 12mbps or less. The 12mbps is $39.99 a month and yet I am being charged for 24mbps and not getting it. I would like whoever governs the internet companies! Frontier needs to stop stealing from their CUSTOMERS LIKE THIS. Someone please HELP.

I had AT&T U-verse. Cannot say enough good things about AT&T, sold to Frontier. Got late payment letter not the case applied to incorrect account. Disconnected service for no payment. No letter. Had $400.00 in incorrect account. Bill increased $40.00. Called. Said "Program was over. Pay this bill," and I did. Next bill would be back to old rate. Next bill was $40 + $10. When I called yesterday I was told the promotion was denied. No one told me and I was told nothing could be done. I work for the number one in our field in the US. I do not understand how frontier can stay in business. It is like a bait and switch. Customer service tells you one thing but the company does not back them up.

Frontier is by far the worst internet service you can get. It's almost better having no internet service then having Frontier. You will be constantly unsatisfied with the level of service or non-existent level of service. Customer support is full of smartasses. They lie and push so many people on the same lines that they are inconsistent and unstable. If you sign up for Frontier service be prepared to be disappointed to say the least. When you are having problems with your service they will just make up excuses and say "Oh our tools are down right now. Sorry we can't help you." Absolutely horrible. So here's what you have learned about Frontier's internet service. Unstable, unreliable, slow, high latencies. And remember, if you don't get it, you can't be disappointed.

My service was started back in November of 2015... today is February 1, 2016. When my service was started they had to run a line for the internet from a box at the front of my yard, through my front yard, around my side yard, and through my back yard. I was assured that this line would be buried within one week. This didn't happen, so I called 2 times to complain, both times being assured that someone would look into it and call me back. I never received a call back. Then on 1/15 I called again, was finally given a ticket number, and assured a completion date of 1/27/16. As of today, still no line buried. I have a kid and 2 dogs. I'm trying to keep off this bright orange line that is running through my yard. Very, very dissatisfied. I called again today and the Customer Service rep could give me no information.

In Dec. 2014 I started receiving auto deductions to my checking account from Frontier for $12.99. I have just spent over 2 hours trying to get info regarding what this is for. When I finally reached a real person at Frontier, all he could tell me is that there is no account in my name, they do not provide service at my location and he had no idea why I was being charged. My bank stated the charges would have to be canceled thru the provider since they were "pre-authorized"?? My only option is to cancel the account at my bank, which is a huge pain in the butt, since most of my other legitimate bills are paperless. How can they have access to my account for billing, yet have no record of me (or anyone related to me)!!!

Signed up for high speed internet and a landline telephone through Frontier. Was told I was getting a $100 Visa GC for signing up. Gave a CC number to firm up the order. Got a confirmation number **, and even was told what my home telephone number was going to be. Then was told 3 days later, "Sorry, service in your area is 'capped' and you are not truly getting service." This is a big deal for us, as I got a new job which requires me to work a lot from home, using my internet service. Currently we have "snail slow" internet with a company out of Mattawan, MI called Message Express Internet (MEI). It's just too slow to be efficient! So we were thrilled to be getting high speed internet through Frontier.

I was moving to a newly purchased home, 6 miles from my old home, moving from Lake county to Mchenry. Prior to choosing a provider I called Frontier with several questions, high on the list - porting my current phone too from Lake county to Mchenry county. Explained in detail moving from one county to another, was assured I would be able to port my current phone #. Contacted Frontier a few more times, verifying they were able to import current phone #, again told was fine. Set up my home move around the Frontier installation of phone & internet, along with Dish Network. Called again 5 days before the move, the rep put me on hold, and verified with Comcast (existing phone provider) that phone # could be imported & paperwork was in process.

We paid for 6 MB/s download speed. After only receiving 3 MB/s we call them. They told us that we are in a "high demand area" and are aware of the problem but aren't fixing it. I live in a town of 400 people. I fail to understand how this is a high demand area. It's due to low ISP competition in my area. This is my only option.

First off we have been dealing with Frontier Communications for many years now about the slowness of the internet. I live out in the country and pay about $45/month plus phone and satellite which comes to about $200/month. I have called and called and called. At this point they know who I am when I call in about the slowness of the internet and we are paying and they are promoting high-speed internet. We are getting an upload speed of .24-.26 mbps and a download speed of .18-.21 mbps. Now that is a joke. I have called and talked with tech support many times and they say unfortunately the server we are on is at max capacity and there is no plans for an upgrade. So as a business where server is at MAX CAPACITY and where we live there is no competition for other options and there is a waiting list to get on the server. Talk about a monopoly!!!

I've had problems with Frontier since they replaced AT&T. My newest frustration is intermittent internet which is worse than ever. Technicians come and go and customer service reps will tell you to reset and reboot. The problems never get solved and I never have more than limited internet service which makes streaming impossible because the screen consistently freezes. If you have a choice, avoid Frontier and its defective equipment. Why am I still with them? They locked me into a contract until 2017. Great deal for Frontier, I pay for no services and they cash my checks.

I called Frontier because the Ron and Don show I listen to on the radio said great reviews about them. I listened to this for months and decided I would call and see what they had to offer. I had a contract with DirecTV but Frontier said they could offer me better plan and internet prices and services. So I cancelled my 2-year agreement with DirecTV and had to pay 155.00 early termination fee. I ordered my new services through Frontier. I got my tv service within a week from Dish. I didn't find out until a week later when I called Frontier that I wouldn't get my internet for a month. I asked to get it expedited and they said they could. I never heard back from them so I called again and we put another ticket in to have it expedited. Never heard nothing from them.

If I could give a NEGATIVE 5 stars I would! We have had this internet service for about a year now and it's the worst service we have ever had. At least four times a week (sometimes even A DAY!!) we have to reboot the modem as our internet is down once again! We are over our data package on our cell phones due to having to turn on our hotspot for my husband to be able to work at home. When booking trips and large purchases online I actually leave the house and go to Starbucks so I'm confident I will have a complete hour of internet. The service guys have been out here about 6 times in the last 6 months and it will work for about a day and then back to the same old lovely service (or lack thereof) as before. Each one 'guaranteeing' they have fixed the problem. And every time... it goes back out.

For over two weeks the broadband has been going in and out causing both the Internet and TV to go out. Once I waited one hour and 9 minutes on chat to just be told they are aware of problems then the tech left the chat. After several more chats and calls a tech came out and replaced the wiring and modem in the house. The problems continued. Today I called customer service and the tech would not look up my account without an account number that I couldn't look up without internet working because we are paperless. He told me there is nothing he can do for me and hung up. Frontier's products are horrible and their service is worse.

Having been a Frontier customer for many years now, I could write a short novel about all of the times they broke their commitments, charged more than they initially stated, or otherwise failed to meet the basic expectations of an internet service provider. Most recently, with our new house, we've had issues with being billed for an installation that was supposed to be free (we had to call to get a credit, was not done automatically), and getting jerked around by customer service to get a simple power supply replacement. This service only takes 5-10 minutes at the most - removing the existing supply, mounting the new one - and wiring it all back up.

I live in rural Wisconsin and have very few options for internet - All service in Taylor County are not great. Rib Lake is very bad. I just want people to be honest. I have been charged by Frontier Broadband Max Standard that is said will go up to 6Mb download and 1Mb upload for $29.99. I am being charged $34.99 (why I do not know) and get only 3Mb down and .35 upload. It is bad enough that it is slow and expensive for what we get, but when I called and ask why the charges shouldn't be half for the service I was getting, they said "UP TO 6Mb... 1Mb" Wow, big business deception to the max.

We recently established internet only service with Frontier Communications upon our relocation to the area. The representatives over the phone have all been pleasant and easy to work with. The tech sent out to do the installation was efficient and in and out within the scheduled time. Our service has been very reliable and well worth the price we pay. On the first bill, we did have to call because we were enrolled in some type of "cloud" service as well as an antivirus/protection program, but the rep on the phone quickly removed those charges. If you are considering opening an account with Frontier, they offer a referral program that could save you (and me) up to $150 (each).

Internet service very spotty. Then they make you spend massive amounts of your time trying to fix problem. Also, Sales Dept. very aggressive at loading you up with unnecessary features. When you realize what they've done, they refuse to properly refund. Beware!

We pay $44. a month for broadband. That includes a telephone we do not have, btw. Our download speed is between 1.5 and 2.5. Upload is VERY bad. .89, I believe it was. I have contacted them 3 times, reaching a different office each time. I cannot get anyone to tell me if they intend to fix it or not. Kenneth who lives next door finally gave up with them and went to Hughes. I don't want to have to guess at which level one is fapped so Hughes is out for me. Just airing a grievance. There has been no resolution.

We have called Frontier Technical Assistance on 01/06/16, after 5 days of nonfunctional telephone services, and we were informed that the earliest date available for technical support to come was 01/21/16. Our home telephone had started to have background static sounds, impacting receiving or making phone calls, leading to all calls being directed to voice mail and total inability to make calls. Technical Support asked several questions and also alerted us that the problem may require a payment for service. However DID NOT set up a reasonable 24-48 hours service. Considering how much they charge and the fact that who has a landline most likely use it, this delay to repair is unacceptable and we just feel that this company has no respect for its customer. We are looking in the market for a better option.

This company is one of the worst companies I've ever had to deal with. First off, their customer service is the worst. They hire people that have no clue what they are talking about. Literally. No. Clue. I know more about internet than some of their workers do. They aren't helpful whatsoever. I'm a patient person, But it gets really old when you're calling Frontier around 3 times a week or more because of an outage. Most of their workers are either Incompetent or terrible people. I've had some bad experiences on their helpline to say the least.

I have called Frontier numerous times to let them know that the connection is intermittent. I had (3) different people from their service department tell me that the reason for this is because there isn't enough coverage in my area. I just got off the phone with Customer Service - they will not refund money - only a partial credit for (1) month and I was told that all they have to do is provide a connection. They are not responsible to ensure that it works! They also told me there is anything I can do about this because they are not regulated! I went online under Frontier Internet Complaints and they are endless! How is it possible that a company can charge you for a service the DON'T provide?

I had my telephone service turned off because I was moving to another state. I had a credit but Frontier will not give it back to me for a minimum of 90 days. The ** make you pay upfront for the service plus a monthly fee. Don't use them unless you absolutely have to.

I have a business account with Frontier Communications. My internet went out for about a week and my telephone has now been out for about 2 days. I called the company. They said they will send a tech. I will be the second in line. No one ever showed. I called him the following morning and they told me again I will be the second one in line and I would have to wait until the afternoon to get my services fixed which is not good for my business since my clients call in to make appointments to get their hair done.

I had an account in their system even though I never had opened one. They proceeded to deny that it was in error but it was from several residences and would switch addresses on credit report from records to records. They would not take it off my credit report and I am about to sue this shady company for the damage it has done to me. They ask you to fill out a biography of all your data if you dispute a charge which is about crazy. They ask for all kinds of copies of all kinds of stuff they have no business to as if they are phishing for people's data over a 64 dollar bill which in my guess was really just someone in their back end database and a data breach where someone was screwing with their data.

On Wednesday, December 23, 2015 our internet service went out. We contacted Frontier on the 24th and advised them of this. They stated that they would have a technician out on Wednesday, December 30. On Tuesday the 29th there was a technician that sat in front of our house for 10 minutes but never got out of the van and left. No technician showed up on the 30th. Frontier then stated they would be on the 31st of December. Still no technician. Today, January 2, we still have not had a technician repair our internet or show up, and we have had several call in to very rude customer service agents with no explanation.

Seriously you guys had me on the phone for an 1 hr, and someone named Madison had no idea what she was talking about pretty much jerked me around with her BS and the supervisor NICK didn't know a ** thing. I might as well have been talking to 2 potatoes that were eating each other. What a joke. I better get reimbursement for your company's ** up, make sure it happens.

The following was/is my experience. 5 days ago I started getting spam emails. I called Frontier Tech support & was told my email had been hacked. I needed to reset my password. Done. Then I requested putting Frontier Secure on my iPad. Tech said I would receive an email w/ a link. Done. The email said I would receive a follow up email within 24 hours. 3 days later still no follow up email. Called tech support again. Magic! This tech sent the email on the spot. (How come the other tech couldn't do that 3 days ago???) Next problem can't send emails from my iPad (works on my laptop). Tech says "we don't support iPads" and told me to contact Apple. Did & Apple did everything they could including contacting Frontier Tech support. Frontier did not assist Apple.

We've been subscribers to Frontier for a while. Recently we had an outage which affected Internet and phone. Repair services were contacted and a date of repair established. The morning the repairs were to have been accomplished a voice mail was left informing me that there were other consumers with outage issues and it was unknown as to how long we might have to wait until service was restored.

I have been a Frontier customer for about 2 years. I live in Connecticut and became a Frontier customer when ATT sold the market to Frontier. My initial experience with Frontier was awful. The customer service group did know the difference between a standard modem and a gateway set up. When I called to say I was having problems with my gateway they mailed me a regular modem as a replacement. After arguing, they finally sent a technician. The technician recognized I had a gateway and replaced the defective unit.

They took payment from credit card after they knew we cancelled service. I have contacted them a minimum of six times and transferred department to department. My last call I supposedly spoke with a supervisor who was going to check into it and call me next day. They did call me next day assuring me that my payment was sent out December 3. I was told it would be here no later than December 24th. It is now December 27th. They have sent me three bills posting they owe me money, but obviously are not going to pay it. I have spent over 4.5 hours on the phone with this company trying to resolve this.

Frontier is the absolute worst. I've been dealing with them for about 7 years (other internet providers were not available until last year). For 7 years they've asked to come into my home to determine the problem with the stalling, dropping and just plain horrible internet service. For 7 years I've explained our wiring is new and that it's not the problem. We finally allowed them to come in - and - you guessed it - it's not our wiring. They charged me $92 to tell me what I've been telling them for 7 years.

Trying to set up a landline for our aged mother in a nursing home. Frontier wanted proof of identity. Ok, gave them driver's license number, home address, credit card number. They wanted my entire SS#, over the phone!!! Finally got a supervisor on the phone. He wanted a signed NOTARIZED form faxed to them. Don't they know the only legal notarized form is the original? Only when you can feel the embossed document do you know it's real. Have spent over 3 hours trying to get a phone to a lady whose only enjoyment is talking to the people she cares about. No other carriers available at the nursing home. Wonder what kind of kickback this ** company gets.

Second time dealing with Frontier. First time it took over a month to get anyone out to my house then I decided to switch to Charter instead. Moved where Frontier is the only provider. Purchased just the internet for 49.99 for 1-6 Mbps. They said they would show up Friday, they didn't show up -- I had to call to find out they were not coming. I was upset and granted a $25 credit which they never applied to my account and when I mentioned it in the future they had no idea what I was talking about. Frontier came the next day. Internet service was okay for a week, then went downhill fast. I called and did speed test. I wasn't even reaching 1 mb in upload or downloading. They promise 1 to 6mbps. I live in the sticks but with enough neighbors to overwork the technology they have set up in my area as they said. They also told me they have no future date when a technician can upgrade the equipment.

My experience with Frontier Communications of Connecticut, which has been ongoing for over a year now, has become almost laughable at this point which has prompted me to write this review. I moved into a new apartment in October of 2014, and having dealt positively with AT&T in the past, decided to give Frontier a chance since they had just bought AT&T's accounts. I asked them to install internet services for me, and even though they gave me a ridiculous time frame as to when they could come out and install it (10 days, could be at any time so I had to take the day off from work), I agreed and gave them a $50.00 deposit. I really wish I had known better not to do this. The technician never showed up after I waited all day.

Frontier provides internet service to my mom in Clyde, Ohio. They never told her that for $70.00 per month they only provide 5 GBytes of data. She recently ran out and her internet slowed to a crawl. When she called Frontier, she was told she could buy more data at 2 GB for $15. However when her computer again slowed down 2 days later, Frontier claimed she had used the 2 GB. She explained that she had only checked email. They insisted she buy 2 more GB so they could "track" her usage. She reluctantly agreed and Frontier said 2 GB would be available in an hour. Two hours later when her computer was still crawling, Frontier said their "tools" were down and her data might be available the next day. This company is totally inept and a real ripoff. Avoid them at all costs.

I contacted Frontier the week of Thanksgiving. The earliest they could have someone here is Dec 8, 2015 between 8-5 pm. I sat here all day, no one showed up. I called and they said they couldn't make it but would definitely be here on Dec 9. I said when they said well 8-5. So I sat here no one showed up again. I called at 5:00 they said they could check and see. Then came back on the phone and said they will be here on the 10th afternoon. I had other things to do so they said the 11th between 8-12. Here it is 12:10. No one. I called - they said "he's on his way." It is now 1:35 pm - their truck just passed my house.

Very poor service in the area. Spoke to someone, they said "No problem. We will cancel your service." Come to find out they never canceled my service and now want to charge me 900 to get out of a contract.