Frontier Communications Reviews

I have been calling about an issue with our billing and service for 3 days now, and have not once been able to speak with anyone in the US. Normally, this would not be an issue, but no one in the Philippines, which appears to be where the call center is, can seem to find my account even after I have repeated my account number, last name and phone number over 10 times for. As a long time Verizon customer, this is very frustrating. Every time I would call Verizon, my issue would be resolved immediately. We are very frustrated that we have been forced to move to Frontier, and even more frustrated that we cannot get billing or customer service issues.

Like many others I now have Frontier instead of Verizon. Nothing is working right. VOD not working. Can't sign into my premium channel apps. I added a new premium movie channel (STARZ) and still can't get it after much troubleshooting. I have been on the phone over 3 hours with many of their customer service and most of them are incompetent. They are not all informed. I finally got thru to someone knowledgeable (thru the "Office of the President" email on their website). While she was knowledgeable I still have diminished service. They claim all services will be up and running by the 28th of this month. But then they also initially said things would be resolved by the 10th.

I don't typically complain about companies and have a lot of patience, but Frontier has found ways to aggravate beyond the typical company. I have about 20 channels on my Cable box, and more when I just use the cable connected to my TV. Frontier indicates they are working the problem or basically stating leave us alone. I also have issues with my phone. To be called the caller has to use a 1 in front of the number or it leaves a "you have reached an invalid number" message. No one ever had to do that before, and now I get no calls since no one knows they need to do that. Even when I can call my home phone the message service doesn't work.

My bill went up from $160 to $236. All of the Verizon discounts were dropped! Customer service was 0 help. Told me that they would assess a cancellation fee if I switch services! I never signed up with them. Ready to join the first class action notice I get. Will drop them when my "so called contract "ends in 6 month. I thought that Comcast had the nastiest customer service out there! Good news Comcast, Frontier beat you! I'm ready to split the service: Internet Fios via Frontier, phone via Vonage, TV basic channels via Comcast (paid for by my hoa) and HBO via app on roku. About $95 total.

I contacted Frontier to advise my internet and phone were down, was given a date a week out. When I explained my wife worked from home as a mortgaged lender and it was important I have internet access, I was told by a supervisor it would be the next day between 8 am and 5 pm. No one showed. I called twice and confirmed a tech would be out by 2 different people. At 4:30 I called to say no one called, I was told that he would not be there until 4/26. I explained that it was confirmed and asked for a manager.

Like hundreds of former Verizon FiOS customers, since the transition on Apr 1, I was at the mercy of Frontier Communications, in bringing back service to my house. First, I had intermittent Internet service. Then my TV started pixelating until I lost all cable reception for 10 days now. Then my landline went down. I haven't had Internet for 15 days now! Since Monday this week, I don't have any service at all!!! I called Frontier several times since Apr 1 and they tried to fix it remotely. Every time, after minimum of 2 hours of working with the tech, they tell me it is a software problem and will have a technician call me to set up an appointment. The last time I called them was 4 days ago. No technician, no calls.

If there was an option for 0 stars, that would be your real rating. Since having been forced to an unannounced transition from Verizon (which was fantastic) to Frontier: Video on demand is nonexistent. From day 1 of the transition, there has been a message when trying to access VOD services saying that Frontier is transitioning. This "transition" has been going on for over a month and a half. There are no major channels or shows and only a FRACTION of what there used to be with Verizon. The menus that are there click to nothing; you click and click and end up at a menu with no content. VON service were "promised" April 1st. I can't even see movies that I purchased. Completely UNACCEPTABLE.

I was a customer of Verizon and suddenly, these people I've NEVER heard of come in and take over our accounts and there is not ONE WORD from Verizon prior to the takeover. Since then it's been stupidity at every turn. This new company had a fine looking website but customer service is horrible. Not the poor CSAs that have to deal without anger, but the absolute attitude of "We have your business now, what are you going to do about it? We can do anything we want because we don't have any competition!"

Verizon sold off their residential business in Florida to Frontier. After which time, my internet has been fine. The problem I encountered was that on their website. They offer 100/100 mbps internet for $54.99/month. I am currently paying $54.99/month but only getting 50/50. When I called to see about getting the proper speed, they told me this was only for new customers and it would be $20 extra a month to get 100/100 mbps. I let them know it would actually be more cost beneficial for me to cancel and re-open my account to take advantage of this deal ($20/month... 8 months = cancellation fee) and asked if there was any way we could avoid having to go through that process. They said this was not possible to do without cancelling and re-opening my account.

I have had Frontier for almost 7 months. I don't have much of a choice as I live out where we don't have many options. I think they almost know that. The way they conduct business, I don't know how they get away with it. I don't even know how they get away with packaging this crappy service and more so allowed to sell it to the general public. Since I signed up, it took them a whole month to even come out and get it in working condition. Since then, it has been nothing but a headache. I have to call at least once a week because my service is so shotty, or it just completely goes out. And believe me, they are in no big hurry to come fix it either. I usually have to wait several days to even hopefully get a tech out. I say that because I have taken time out of my day to make sure I am able to meet the tech, and some have never showed up.

It has been 19 full days I have been calling Frontier non stop trying to transfer my services or cancel. I cannot seem to do either. No one in the Brandon office Branch can transfer my service or assist in reaching customer care. They can cancel my service however will not waive the $260 cancellation fee despite seeing my face for the past 19 days in their office. They sit there doing NOTHING!

Frontier Communications has been a total disappointment. Lost internet, TV and landline communication the morning of 4/12/16. Internet was reestablish the same afternoon. Tried using the on-line chat as well as tech support both unsuccessfully, in fact received a message saying "page permanently removed". On 4/13/16 after 45 minutes on hold spoke with a Frontier rep., process to correct the trouble took 35 minutes at which point she said "let's now see if you have Electric Power in your house." We got disconnected at that point. On 4/13 spoke with another rep, this person was able to re-establish TV connection but no landline so he opened a work ticket for repair on 4/19. On 4/14 received a recorded message to re-schedule the work ticket to 4/16. I called again, to ask to speak with the supervisor or manager, after a minute or two on the phone I was told "He is too busy to come to the phone".

They have wasted more of my time than I could even remember. Combined probably 50 hours on the phone trying to fix everything from billing mistakes to just trying to move service and now they can't even find my account!!! I always get someone in India that doesn't understand English. I have never hated anything more than I hate this company!

Was with Verizon Fios. It was sold to Frontier. Since the transition 4/1/16 I have had no services. Customer service is horrible. I have spent hours trying to contact them and they don't know how to fix the problem. Was promised a call back within 24 hrs, no call came. Was hung up on after waiting 20 min for them to look up my acct, which they could not find. They never called me back. They ask for your phone # to call you back if disconnected. They never call back. I ordered new cable service from Time Warner but cannot get through to Frontier to cancel my acct & return equip. I will not honor the 2-yr contract with Frontier. They breached the contract not me. This has been a nightmare for me and so many others. Thank you.

We had Verizon and we're happy with the service we received, not so much with Frontier. My husband and I have been unable to log onto our emails for the past week and half and have been on hold with support (in Philippines) for hours with no result. Today I got through to a US tech person who said if we did not transfer a month ago (our emails) "it was too late and there's really nothing they can do at this point (i.e. sorry no email)"! I then asked for a service person for the no connection in my boys room, he suggested a jump box. I told him we already have the best on the market and he said "there's really nothing more we can do and if we do come out there will be a big charge." I think the thing that struck me the most was his lack of concern or care, both in his tone and actions. The kicker they would be about 15 days late sending our bill but will waive the late charge for us. Gee thanks!

FRONTIER / VERIZON - April 11. 2016. Signed in to make transition per instructions emailed. Transition completed and within the hour all services TV---PHONE---INTERNET all stopped and quit their functions. Called phone numbers on TV screen to restore. And was connected to a person in Asia (he said). After a very long time of recycling the router and the unit attached outside. With zero restore. We lost contact or he hung up. Frontier Phones called this process. 877-462-8188. 855-508-6549. This calling phone numbers on TV screen to restore was repeated 8 times in 2 days.

I am highly upset with the switch to Frontier. I have had Fios basically since day one and have never had a problem with my bill, customer service, or my television/internet service. Now that Frontier has taken over, my bill has increased and all they can tell me is my promotions expired. I ask what I can do to lower my bill and they said I can't do anything. $240 a month for cable and internet is just ridiculous. I was paying closer to $200 which was high enough and I asked for it to be taken back to closer to $200.

Verizon was bought out by Frontier and never communicated to Verizon customers. I received an email indicating that Frontier would be the new billing provider. When I didn't receive my bill in March I found the email from Frontier to create my account. Creating an account was not simple even with the information I provided from my Verizon account. Once I was finally able to access the system, I had no bills, no plan information, nothing at all in my account with Frontier. I called Customer Service at Frontier and they told me they were still updating their system and could not access my information. What was the point of an email informing me that Frontier was taking over if they don't have access to my information?

We filed a complaint two days ago. It is impossible to get satisfactory service from Frontier. One star is too much! Verizon responded always with a service rep coming within a day or two for repairs or to resolve issues. Our home phone number which we have had for decades was disconnected over a week ago. Calling to talk to someone with any solutions is a joke. Supervisors are not available. When we talked to one, it was the same nonsense. Finally a service technician was scheduled for today. We stayed home all day waiting. Then we were notified late afternoon that no one is coming today and we are rescheduled for April 28, nearly a week away! It was a voice message so we could not complain.

I was having trouble with my internet in the store and called the customer service for Frontier Communications. The overall experience was really bad and dissatisfying. I was in the call with the representative for almost 4 hours and they still couldn't help me with the problem. Every time I called, they either transferred the call around or disconnect the call while I was still waiting for the representatives. I tried more than 1 customer service number and also live chatted with one of the representative who didn't help me at all. I kept calling them again and again and I had to repeat the whole procedure of talking and explaining to different representative about the problem.

After one month of being with Verzion, it gets switched to Frontier. I'm now having the following issues: internet pages at all, or loading with distorted page images and links; receiving SEVERAL internet errors that say "Failed to Load", "Connection Not Secure"; EVERY SINGLE LINK to register as a new (transferred) customer or pay your bill IS NOT WORKING... The pages won't load... I can't pay my bill; overall slowness of internet service.

I never received any information stating Verizon was selling to another company. Also this new company, who the hell are they anyway to have all my personal information handed off to them. We as customers should have had the decision to allow someone to have our information. In addition Verizon sucks because they were only out for the money not the customers. Now I have to find a new provider. Damn snakes!!!

The switch from Verizon to Frontier has been horrendous. I have been a customer of Verizon for ten years with no issues other than old equipment, which they came out and fixed in a day. Internet goes out day 2 of Frontier. They don't acknowledge us as a customer until day 7 as they didn't have any records. Once they could troubleshoot they broke our phone line. Further troubleshooting makes my tv go out. Tech out day 10 and couldn't fix it. Said it was the circuit and they would call. Nothing.

I was trying to pay my bill at Verizon.com and I realize I need to create a new username, new password,... Why customer need to do everything again? It is not easy. Stay the same and not create us any inconvenience. Terrible.

I've been a customer with Verizon since they were GTE. The past year has been very disappointing & I was very concerned when I got a letter last September that stated Frontier was going to be taking over. I called & was told it probably wouldn't happen for a long while. Imagine my dismay when no other notice was given prior to Frontier taking over April 1st of this year. I called & gave the Frontier rep a piece of my mind, but clarified I wasn't really blaming them, but I had read bad reviews & wasn't willing to trust Frontier. She was very courteous & spoke English just fine. I noticed my service actually got better. I had no problems with my tablet, etc getting online. My set top box works much better.

Attention any and all lawyers who is willing to take on this company called Frontier Communications. I have been a Verizon customer for over 5 years now. I have faithfully paid my bill on time for the last 5 years. In my opinion, I have been the perfect customer. I recently just received a bill from Frontier Communications with the amount of $214.44. My highest Verizon bill for the last five years has been $161.85. Now I don't understand how going from Verizon to going to Frontier my bill has jumped up to almost $52. This is not fair.

I just got off from being on the phone for over an hour with Frontier. My WIFI will not work at all and the techs I spoke to were of no help. It's been failing off and on for weeks. I called 2 weeks ago to try to get help, but I wasn't at home to tell them what lights were green. So, I started calling tonight. First, I was on the phone for 20 minutes on hold and was kicked off prior to being talked to by a real human. Then I spoke to a rep who was no help at all. I asked her for her supervisor, who had said exactly what the rep said with nothing new to add. However, this supervisor transferred me to customer service where no one answered (DUMPED ME TO NO ONE).

I was very happy with Verizon Fios, but ever since they sold Fios to Frontier Communication it has all gone to hell. Cannot access On Demand movies, cannot connect my new pad to WiFi. Picture keeps blinking on and off. Very annoying. Have been waiting over an hour to contact a representative. Will cancel all services at next billing cycle.

Tried to pay my bill on 3/1 online, called to get it paid there since the website was not working. They couldn't even find my account or name. All the month I tried again and again to no avail. Was told that I would be contacted when it was resolved. I never heard back from them until today. I received a bill for not only last month, but this month as well. Well now, they sure got my account quick when it was time to collect. Tried 3 times to call for help. First 45 min. hold I got rudely told to call back since she couldn't hear me and she hung up. Next call the man said he was transferring me to FIOS billing and again got hung up on. Third time, hung up while on hold.

If there was a zero star option, I would use it. Same experience as others have noted, a sneak attack and sudden transition from Happy Verizon FIOS land!! An immediate rude awakening when internet went down immediately and my super high-speed internet became stone age (almost waited to hear the clicks and beeps of a modem connection). Almost one month later, no customer service, HBO Go, no premium channels. There has to be a lawyer or lawmakers looking at this as it is consumer abuse... They can't provide the service they are supposed to be and then they want charge us a fee for cancelling. It is outrageous. Worst ever and Verizon will lose my other business for doing this to its consumers.

I have never ever disliked a company or service before but so far I HATE Frontier. They seem like they must not care for customers. Been on hold for over 3 hours and they just keep putting me on hold over and over again, and this is the third time I've called today. I miss verizon the most. They'd keep you on hold is like 5 minutes. So glad I'm canceling these ** services.

New service scheduled for Monday 8a-noon. 1230p, first call over an hour on hold with multiple transfers and told running behind and would arrive within the hour. 2 hours later called back with another 2-hour phone call (over 3/4 of it on hold) to be told I was scheduled for 5p even though I had an email confirming previous time. 5p, call, get transferred with hold times over 30 minutes each transfer to wind up sent to a voicemail that was full and then disconnected. This continued until the installer showed up at 730p. Once left found out my caller ID, call waiting and long distance were not working. Several calls like the ones above where no one could find my account # (the one provided did not belong to me, account user and id given were invalid and no account to be found under my email address).

Frontier was totally unprepared for the takeover of Verizon in the Long Beach CA area. I have a business and our main phone line started having static and now does not work at all. I placed a service order which they lost. I have a second service order which is still pending resolution 5 days later. I now have no phone service and my customer are unable to call our business. I spend two hours on the support line trying to get assistance in having our business phone number forwarded to a working line to no avail. I have called several times and have been told that they cannot handle my call, and to call back.

Yesterday when they were trying to run a signal through my Top Set Box they blew out my Landline... They were to be here between 10 am and 12 pm. Since yesterday I have spent over 4 hours being patronized and placated. Went on FB and 4 different people were going to work on it. I think a Lawsuit is in order for the time of mine they have wasted!

We had internet service with Verizon, and were switched to Frontier with very little notice on April 1. At first we still had service but could not pay our bill because we could not "link" our new login to the old Verizon account. They told us to wait until we received the next bill from Frontier, which we have yet to receive. As of last night, April 20, we no longer have internet service and have spent hours on the phone trying to get it restored. The call technicians are very hard to understand, their lines are all garbled, which does not bode well for a communications company! We are already considering switching to another internet provider (based on the reviews on this website) and will not pay for time we did not receive service, or for any penalties they say we owe.

I know why they're called Frontier... because they've taken my communications back 200 years. This is the absolute worst company I've ever seen. They will say ANYTHING to get you off the phone after putting you on hold forever. They promise appointments that were never scheduled - put you on hold repeatedly while they "consult" with a senior tech. Then put you on hold again forever to create a trouble ticket. My frustration is beyond anything I've ever experienced with any other company. It has been weeks, two tech appointments, several days of worked missed - and I STILL don't have voicemail, various TV features, missing movies, and no On Demand. Oh yeah, and my phone rings every fifteen minutes 24 hours a day for the last week. Even my cats are getting mad. I was just told it was a glitch. How on earth can they get away with this?

My wife upgraded our FIOS cable system from large cable boxes at each TV to a master cable box and several small boxes. The new cable boxes were delivered approximately 3 weeks ago. I installed all the new boxes on April 10 (approximately 2 weeks ago). The new cable master box did not work so I called tech support and spent over an hour troubleshooting on a Sunday and he couldn't get it to work. He said a new master box would be delivered in 3-5 days. It is now April 21 and no master cable box. I am currently on hold with the 4th person and have been on the phone, as of now, for 2 hours, 56 minutes and 29 seconds. One person I spoke with said the new cable box has not been delivered and is listed as pending. I asked that I be credited for the month due to being lied to about delivery in 3-5 days and the fact that we are paying for cable and not able to use it. The first customer support woman said she couldn't apply a discount. I am very frustrated!

I agree with everyone out there, from California to Texas and the east coast. Ever since Verizon, dumped us into Frontier Communications we've been without telephone service and without customer service. The amount of hours I've put into trying to communicate with this company is obscene, especially since they can not even communicate that well in the English language. I've spoken with supervisors that are not able to help solve our lack of telephone service and unhappy that you've asked to speak with them.

Our company needed to disconnect our phone lines from a building and then be hooked back up the next day. I called Frontier to make an appointment. I was told they would be out on April 8th at 9 am to unhook then back on April 11th to reconnect to our new building. No one showed on April 8th so we had to disconnect ourselves. We had a new building coming that we paid thousands of dollars for and paid a company to remove the old building so we had no choice but to disconnect ourselves. No one showed on April 11th to reconnect. I called Frontier and was told that due to the fact that they merged with Verizon our address was lost. They scheduled me for April 15th. They did a no show again. I called again on April 15th and was told that they would be out on April 20th. No show again.

Have called more than 7 times - on hold or the phone with them for over 6-7 hours. Finally got an appointment for someone to come check my system yesterday 04/20/2016 at 6-7 pm. I confirmed this hour twice on Friday 04/15/2016 and called back on Monday 04/18/2016 - at both times they confirmed the appointment between 6-7 pm. Yesterday at 6:45 pm I called Frontier to let them know my tech hasn't called or shown up at which time they said he was scheduled for 7:44 pm. So at 7:55 pm I called them and complained. He hadn't shown up and they said "that's strange - he should of called you." I can't go into how many times previous that this company is so screw up, and hope you will go after them and either revolt their license or find the hell out of them. They can't handle this account from Verizon and better care should have been taken with the state on whoever proposed this bad decision.

We had Verizon Fios service for years with no issues. Now that Frontier Communications purchased Verizon, we have no service at our home. Each time I call, it takes Frontier 15 to 30 minutes to find my account. They insist that I am bound to the 2 year contract I agreed to with Verizon. Since they cannot provide service, I believe it is breach of contract. I made an appointment for a tech to come to our home and he was a no show. The first calls were connected to the Philippines who caused nothing but grief over the 90 minute call. Promises were made and remain unfulfilled. Their attitude over the phone is arrogant and condescending. If you file a class action suit, please let me know. I want to cancel with this company, but they claim I will be charged $230 for the privilege of canceling the service... they have yet to provide!

This company is ridiculous. It took me several days and hours just to pay my bill, which was finally achieved by calling Frontier's office of the President (listed at the lower left of their website's home page), even that call took over 30 minutes to get the result. That was on 4/05, and the President's assistant, Christopher said all the problems should be fixed by 4/06. Skip ahead to 4/20, at 8:30 pm our Fios TV service went out. I spent about 40 minutes rebooting and troubleshooting every set in my house (4) to no avail. I called tech support at 9:11 pm (outsourced to India by the sounds of it) and was on the line with a lady and then her supervisor until 12:20 am on 4/21. After running around to all the sets and jumping through all the hoops they instructed me to and being asked the same questions times too numerous to count, they could not help me and said they would put in an order to have a tech come to my home on 4/27.

On phone 2 days trying to add channel to watch Stars playoffs... RUDE PEOPLE and got nowhere... and they close at 5, REALLY!!! Verizon could call anytime and get what needed. Can't believe the rude customer service!!! I'm dumping this service tomorrow and signing with Time Warner! Frontier is a joke!

You can't imagine how frustrating it is go from Verizon's world class service and customer service to Frontier. I feel abandoned. The good: Internet works fine, phone still works. The rest: FIOS TV service from Frontier is not the same as what Verizon provided. It is awful. For starters, it is impossible to talk to a Frontier customer service person without intolerable waiting on hold times. Then when you do get someone, they are not native speakers of English and are very difficult to communicate with, and they don't even understand your problem, never mind fix it. Frontier support gave me a phone number for FIOS support. When I called it they said they only support Verizon customers and referred me back to Frontier support.

I paid Verizon for 25/25 mbps internet at $69.99 per month. Since Frontier took over Verizon's FIOS system on April 1, 2016 my internet speeds have decreased drastically. Last Sunday, April 17, 2016 the speed hit a new low of 0.90 mbps. What is up with that? Why do I pay a premium for high speed internet and get slow speed results? I want to cancel my Frontier internet account and move on to some other internet service that provides speeds that I pay for. How do I cancel Frontier without incurring any early termination fees? They simply are not performing to their speed requirements that I pay for.

DVR shows programs scheduled to be recorded, but then it doesn't record them. This started several weeks ago in early April, and several shows on a variety of stations did not get recorded. Prior to that time I never had an issue. I thought the DVR might be full, but it was only at 80%. Having missed a few shows, I tried to get the "On Demand" episodes but Fox and NBC are not listed. I have tried to troubleshoot this myself several times with a widget on the DVR, under Help - AutoFix DVR Issues, but the widget says "Widget Launch Error. Try again later." Very disappointed in both Verizon and Frontier.

Where should I begin??? First contact with Frontier was almost 2-hour conversation with someone in India trying to troubleshoot my issues with not getting all of our channels and a prompt in the right-hand corner on all 4 of our t.v. saying "loading." Finally, they decided to open a ticket for a tech to come out. We waited 5 days for a tech to come out. The tech was able to get all our channels restored. The next day however the prompt stating "loading" was back! I thought I will wait a few days to call back as I was so annoyed with waiting the first time to troubleshoot.

I was a former Verizon FIOS customer and recently discovered that Verizon sold their telephone, TV, and phone service to Frontier. Currently, my phone service no longer works; I don't have any dial tone, and sometimes throughout the night the phone rings once. I was informed that Verizon notified their customers about the transition; however, I was uninformed and highly disappointed about the company's efforts to not fix the telephone service, and I will be looking for another service. Be aware that this company sucks and doesn't have good customer service. I'm very disappointed at Verizon with this change.

I can already tell that Frontier is not for me and that the company needs to get its act together, at least in North Texas. When they "bury" the information on how to cancel service in the FAQs on page 10... It's not a good omen. I actually miss Verizon now.

My internet service has been interrupted and the lack of help on Frontiers end leaves me astonished. I first called Frontier last Thursday. They were unable to locate my account number by phone, Verizon account, name, etc. I tried the on-line help system which seemed to recognize my account number with Verizon, but I was told I need a Frontier Pin number. Again, I tried my luck with the on-line chat and was told a service representative will contact me a day later with my pin. No luck. I tried them again yesterday. This time I was told I do not have an account with Frontier. After explaining to the gentleman on the phone that I am a previous Verizon customer he told me my account had been disabled on March 4th. Growing ever so frustrated I asked to speak to a manager and was notified they are in a closed door meeting.

They are the absolute worst company I've ever dealt with in my 40+ years. They over charged me, never told me about installation fees, spent 3 hours on the phone to fix their mistakes and the next bill comes and it's like that 3 hours never happened. I'm going without internet services because with them being the only provider in my area, going without is better.

Frontier Technicians are on strike. No one is telling that to the customers. The outages in TX and CA are worse off than originally anticipated. No one cares! Complain to the FCC!

We also live in Redondo Beach and have been w/out internet, tv and landline for over two weeks. Get nowhere with the reps, can't stomach the "sorry's" anymore. 3 different times told that a tech would be here, all no-shows. Even had the balls to tell us that the technicians pushed back the date now until the 25th, with no notice to us at all. How could they even make that arrangement without even discussing with us about the date (not guaranteed) in which we have already made plans to be out of town. WTF???

If I could give a negative 5 I would. They took over for Verizon, and they are the worst company and the worst customer service I have ever seen. I was promised a week ago that I would get a call back in an hour for someone to come and fix my service...NEVER happened. I can no longer use OnDemand, I no longer have the widgets, and my battery on the wall continuously beeps. I have called, emailed, and used Facebook to reach out. The only time they respond is on Facebook because it is public and can be tracked. I have never been so mad and upset over a company in my life.

I have not been able to connect with my voicemail for two weeks. I have spent over seven hours with customer service and not one person can tell me what is wrong, nor can they fix the problem. Since AT&T dropped CT customers we have had nothing but poor service with Frontier. I CANNOT IMAGINE HOW THIS COMPANY STAYS IN BUSINESS!!! Time to change providers!

We have had the worst experience with Frontier and they have only been our provider for two weeks! They cut off our FiOS service 5 days too early (because we called to tell them we are switching to AT&T) and they are expecting us to pay our bill, still. Each time we call to get the reconnection for our last 5 days of our billing period they direct us to about 5 different phone numbers. None of the representatives speak English and it's frustrating. They have also taken away our HBO GO app which we paid for and have taken away our ability to record shows from the mobile app. Everything that we appreciated about the Verizon FiOS service is no longer a part of this new Frontier service, and yet they want us to pay the same amount. Their customer service is terrible, half of the phone numbers they direct us to do not even work or have a live person answering.

I can't sign on to my HBO GO app cause it's not Verizon anymore. I make a Frontier account and it says I need to subscribe to HBO. I already am subscribed. Goodbye Frontier, hello new provider!

Frontier Communications took over Verizon Communications, we were not informed by any means of communication (oh the irony in that)! Was on the phone everyday since April 4th till this date (April 19th) with 30-40 minutes wait each call! And still no internet! Was told a tech will come out and gave a time frame from 8am-5pm, and the tech guy was a no show! Called the tech support and they had no clue what the reasoning was and kept saying there is a bigger issue related to your ticket! I asked to talk to the supervisor and got some answers but they were not helpful either.

My fiance and I knew of the changeover from Verizon Fios to Frontier Communications. We have been very satisfied with Fios and assumed we would be equally satisfied with Frontier. WRONG ANSWER!!! They have lied to us over and over again. We initially called to transfer our service from our apartment to our new house. We "lost" the technician.

I am a Verizon FIOS user with landline telephone service. My business was purchased by Frontier Communications sometime during the past 30 days. I live in the Palm Springs area. Beginning two days ago (4/17/2016), my landline phone could no longer connect to phones in the same area code (760) as mine (like across the street). After working with a Frontier Communications telephone technician for over an hour, I no longer have dial tone to my landline telephone - where before I could receive telephone calls made to me, and could make long distance phone calls to other area codes. A technician is scheduled to come to my home in 8 calendar days from now!

Every bad review in dealing with loss of cable tv and telephone service that you read is exactly what I have experienced. Hours of waiting to speak to someone. Horrible company, customer service, etc. Do not sign up. Over 1 week, still no service. all lies, deceit, misrepresentations!

I was very dissatisfied when I heard that Frontier took over some of Verizon's customer services. So, far I have had multiples problems and issues with Frontier. Are you listening Verizon?? We have experienced our phone services and internet services down last week for 3 business days. The technician shows up the next day unexpectedly when we were still in our pajamas. I didn't expect he was coming the next day because the last time I spoke to FC they told me that I would be up by the end of the day. You know what behooves me is how a company could run like this???

If I could give them 0 stars I would. It took 1.5 hours to get my $32 credit. I have dealt with them dozens of times in the last 3 months and they disconnect me, put me on hold extended lengths of time and each person I speak with gives me different answers. Also their internet service is horrible. It constantly has disconnections. I will be finding a new provider even if it is more expensive.

My TV is always loading, can't record series of show with one setting like before.

I signed a contract with Verizon in Oct 2015. If I had known they was selling I never would have left my old cable company. Since April 1 was my experience with Frontier Communication that when I learned about Verizon selling my contract among millions of people in 3 different states. I have no internet. Most of my paid premium channels are missing. My on demand off. My home phone goes off and back on. They said by April 5 everything would be fixed. On the 8th I called back to troubleshoot my service only to be told they still working on it and would be done by the 15th. Well here is the 18th of April and still nothing.

I own a house in Sarasota FL which I rent out seasonally. In late March, I contacted Verizon to install phone service to this house. I was not told that Frontier was taking over on April 1, the day it was to be turned on. Needless to say it was not and it has been a constant nightmare since that time. I have had horrendous hours of being on hold, being lied to and told a technician would be at the house at a certain day and time, and each time no one ever showed up or called. I had my tenants waiting for a technician who never showed up and will probably have to lose some rent money because of this.

This entire fiasco started when I noticed that my parents' landline was going directly to voicemail. It wasn't until I called them on their cellular phones and they found they have no dial tone on the landline. Since their security system relies on the telephone, I went to their home immediately and logged onto their Verizon account, only to find that Frontier Communications was now my service provider, and I had to set up a new login and password with Frontier. I then got the number of Frontier to call for help with the downed landline, at which point I was asked to go to the fiber optic box in the garage and remove the battery and unplug the unit. I did that, and upon plugging back in the unit, internet was then also rendered unavailable.

Verizon Fios dumped us to Frontier Communications, which must be an Asian company based outside of the United States given everyone spoke to had a thick Asian accent. Sometimes it was difficult to understand what the person was saying. Renewed contract with Verizon weeks before with basis of renewal of upgraded Internet. On demand very limited, and apps not working. Some service numbers would have message no longer in service. Upgrade Scheduled for April 13, 2016 between 8-5. No show, no call. Informed a day later would be on April 16 8-5. No show, no call. After 16 hours of wasted time, called to cancel services. Told I could not cancel with an order pending (no show, no call two days).

We were suppose to be with Verizon Fios, and were never notified that our service was changing from Verizon to Frontier. If I would have been given some kind of notice I could have at least done some research on Frontier to even decide if I wanted to go with this company. What I have read I would have definitely stayed away from them. Since the switch it's been nothing but a nightmare with our service. I am not paying for a service I was promised with Verizon. I have purchased numerous movies from Verizon. How am I ever going to get those movies, guess I should have bought the DVD or purchased them through Amazon.

Frontier Communications has the worst customer service. A quick hold time is 45 min. Their billing is incorrect. The service with Verizon was very good and now all we have is problems! Our service is out as much as it works! Verizon buy Florida service back...

I was a Verizon customer, now a Frontier customer without notification. My services just stopped and at that point I learned of my new service provider. Since the switch over April 1st VOD and phone service has been out. Calling and live chat with customer service is no help. The call center has no English speaking associates, or they are very hard to understand. The live chat just tells me his supervisors are checking their email several times a day. I could tell that they had very little training with dealing with customers. They do not know when services will be up.

Starting April 1, Frontier took over Verizon FIOS services in CA, FL, and TX. I have been without Internet services and limited TV services for 14 days. Over 1 1/2 hours on the phone during those times and finally a technician arrived on 1/14. Internet services and TV restored, but phone was not restored. As today 4/18/2016 no one has contacted me or done anything to restore landline phone service. Here is the chronology of my SAGA!!

Live in FL, signed up for Verizon 2 months prior to them selling the company to Frontier. No knowledge, no heads up from the company. Now that they have switched to Frontier, I have been paying for 100/100 internet service and been receiving 50/50. I am paying for premium channels but when I go to on demand I can only play back Standard Definition movies, nothing in High Definition. Why am I paying for all the incentives, when I am NOT receiving them? When I call, I am transferred multiple times to several different departments and I'm on hold for hours. Yet this company wants all the money and I'm not receiving what I am paying for in my contract? Do not sign up for this company. Verizon ** their customers over big time! It's all about the $$ and not about the customers!!!

First off, I had no knowledge that Frontier had taken over my Verizon account until my internet went down. When I first called I erroneously connected to sales which took about 15 seconds of hold time when I was quickly connected with a well spoken agent only to find that I needed to be connected to technical problems which put me on hold for 45 minutes to be connected with a person that I could not understand. I seriously had to ask the agent not less than 10 times during our conversation to repeat herself because I simply could not understand her. This conversation lasted for 2 HOURS!

I have had a black screen on my cable channels for the last several weeks. It is difficult to get through to anyone and when you do you are given the runaround and you have to threaten to change providers to get a technician to your home. I and my kids need our internet for school and my husband needs it for church business. Heck, we need it because we pay for it. I have written a complaint to the fcc.gov I suggest everyone file a complaint. Flood every inbox to include your local gov to try and get their services removed from your city or state. I am sending a complaint to everyone one. BBB, mayor, governor, congress, everyone. This should not be allowed to continue. This has been going on for a month. Enough is enough!

I have called tech support numerous times and can't get anyone who speaks decent English. How can I get my problem fixed if I can't even have a conversation. I have to keep asking techs to repeat what they are saying. I can't even get them to properly repeat my requests. How about a class action lawsuit?

Verizon sold Florida accounts to Frontier and they made the transition Thursday night March 31st of 2016. Today it's been over 2 weeks and I still do not have the services that I contracted to pay for them to provide. Not only have I not had service for over 2 weeks but to deal with Frontier's lack of organization, lack of training with their customer service representatives, and absolute lack of knowledge of what they're doing has been massively frustrating. When you call customer service half of them can't even find your account, they make you have to fill out forms so that they can do their transition, they tell you deadlines that they don't meet, and they still can't fix the problem.

Internet and email failed on 4/11. Called Frontier Tech Support on 4/13. Was told they could not help and would have to get a technician to help. They scheduled a service call at my home for 4/17. I stayed at home all day to meet the technician. No show. I called on the morning of 4/18 and was told that the technician came and determined that my modem was bad. When I told them that no one had showed up at all, she said he arrived and there was no one over 18 years of age in the house. I told her I was home all day and I was significantly past 18 years old. She then backed off and scheduled a technician to stop by on the evening of 4/18. I don't expect that a technician will show up. I will be tempted to pay the huge cancellation fee to go to a more reliable provider. This is one of the biggest customer services failures I have experienced in my 71 years. I have been a Verizon customer for over 10 years.

Since Frontiers acquisition of Verizon, I have had nothing but trouble and empty promises. Had loss of on demand since April 4th. Still no on demand service. Customer service is difficult to understand and makes promises they don't keep just to get you off the phone. They cannot locate my Verizon account and their app and Sign up doesn't work. Am extremely disappointed. Our Verizon is paid for in our Hoa Fees. Of course I got the runaround with that also. Stay away from Frontier if you can.

The thousands of dissatisfied customers of Frontier Comm like me who never signed up for them but were switched from Verizon need to file a class action suit with a good law firm against Frontier Communications. To begin with call or write your local and State DA because your state's regulation services gave them authorization to operate in your state. The state needs to file legal action against them as well as the class action suit(s).

As I was in the middle of a contract. I had no choice in the matter. Here's what services have been lost or interrupted since the switch from Verizon. DVR not recording programs (shows show up but running times show as 0 seconds), On demand missing channels (used this regularly), On demand not playing smoothly (very choppy video & sound), set top box reboots itself ever couple of hours, Can't program or access DVR from my phone (used this regularly), don't have the option to log into MLB network anymore (used this regularly), don't have the option to log into NBA network anymore (used this regularly). Spent 3 days trying to contact someone. Finally did. I have 4 months left on my contract. Can't wait to leave Frontier.

My business lines are down 4 days ago from Frontier; when it took over from Verizon in Diamond Bar, CA. I waited until 3rd day to get a tech in; he was supposed to come on 2nd day and never showed up or made call. I am in services business; phone lines are my incomes. The tech stated there is nothing with the system. Something wrong with Frontier when it took over Verizon. Promisingly, the tech stated it would be taken cared overnight on Sat 04/16/2016. Nothing happened; I called back to Frontier; first lady cut my phone off during conversation; 2nd lady could not do anything but reschedule another tech repair internally on next Sat which is 04/23/2016. No manager on the floor to talk to; I guess Frontier gives a ** to other people lives; since it is monopoly anyway.

I am severely disappointed so far with my experience with Frontier Communications and you've only been my provider for 17 days since you took over Verizon. I have spoken to someone online and was not given a straight answer. I ended up having to call, and getting the answer I needed. That one experience was fine. Today, I called the SAME number as I called before, using the same prompts that I was told, and was transferred multiple times. I was started in technical support, transferred to customer service, transferred to a Spanish line that wasn't even associated to Frontier (and told I had the wrong number), then called back and got customer service to be transferred to technical support to finally have her get the run around between customer service and billing for 30 minutes.

On April 11 at 8am my FIOS service was shut down. I spent 6 hrs either on hold or with talking heads (on my cell phone) that don't know anything except unplug this and that. Finally got internet and TV service back on but no phone. On Tuesday, Wednesday and Thursday I had service techs parked at my house that spent 3 to six hours on the phone on hold because they can't reach anybody. The last tech said all was good and I should have phone service anytime up to 48 hrs. It is now 78 hr and still no service.

I just filed the following complaint with the Federal Communications Commission and I invite everyone affected by this travesty to do the same. Just visit to have your say. My Internet service with Frontier Communications has not worked since Monday at 1 pm CDT. In 10 years with Verizon, from which Frontier purchased my contract, I never had any Internet connection problems... But within 10 days of being a Frontier customer - or hostage - my Internet service is completely gone. I have called the company's Customer Service, Repair and Billing departments 12 times since, and I still have no service. I work at home and must have Internet service to perform the duties of my job. I have had to travel across town to a library to use the Internet for my job while Frontier continues to expect me to remain one of its more than 1 million customers across the country without service.

I have been completely dissatisfied with the transition form Verizon to Frontier. Verizon was well run, with good customer service and a very good consumer interface. Since my service was transitioned to Frontier, I have had nothing but issues with every aspect of this company. Since the transition (which happened weeks ago), I have had no access to any on-demand content. I get the same message every time I try and access this content saying that the content is being updated. It's mind-boggling that this wasn't done before the transition took place. I have also tried to access HBO and Showtime through their internet VOD sites (e.g., HBO GO), however, when I log on, it says that Frontier does not have me registered as having a subscription with HBO or Showtime. Despite having paid a significant amount for these services, Frontier has failed to provide the services.

Apparently Verizon has sold internet and cable services in CA to Frontier Communications without even informing customers this was happening! The switchover has been a nightmare! Our cable and On Demand has not been working properly for weeks! I called customer support yesterday and ended up sitting on the phone for two hours only to have no resolution at the end of the call. My On Demand is missing channels and not updating. The Frontier service rep ends up completely taking down my internet during the call. I ask for a Supervisor and she has the nerve to say that she fixed my internet problem. I didn't even have an Internet problem until she caused it! They won't commit to a date when my service will be fixed, she wouldn't let me speak with a Supervisor and she wouldn't process a reduction in my bill even though we have had service issues since April 1st.

1st of all, I'm away from home a lot and depend on being able to login on HBO GO, Showtime, WGN America etc. when wanting to catch up on my shows. One night I was so excited to be able to see the new episode of Billions so I went to login only to get a message saying that Verizon had switched for Frontier!!! I never got any notice of this "transition" and when I called Verizon to ask what was going on the rep was so dumb and unhelpful! The most frustrating part - Frontier isn't even listed as a cable provider on some of the websites so even if I had a Frontier login I still wouldn't be able to view the content!!! (Specifically on WGN America.) I'm LITERALLY so angry I could flip a desk!

The transition from Verizon was a disaster. Disruption in services, long waits talking to support, lost hundreds of movies. They refuse to give credit for lost of movies and disruptions. They refuse to make changes in service without penalties. I have no contract with Frontier but they say I do not have the right to get credits or make changes in service. Class action suit is needed.

Service line was cut at house on Monday afternoon. Called in to setup repair. This left us without TV, Internet and Phone. They were extremely busy, can't get scheduled until Thursday 8-5. Typically Thursday comes, wait around all day and nobody shows up. Place call that evening at 7:00pm, tell me service technician was busy and that we are not on priority list for Friday. Friday comes you would think that means early appt. Again no show after several calls. Now we are set for Saturday priority. This gets good call at 7:15am. We are set between 8-5. Nobody shows up by 12:00. Call back. This guy tells me they don't work on weekends. Next I ask for supervisor. He tells me "the tech is going to be there for sure by 9:00pm." As you can guess 9:00pm nobody shows up. I think they are trained to be very nice on the phone and tell the customer "we are working on it." What are the options as a customer? Next I call 8 on your side.

Very disappointed in this company after being pawned off to Frontier Communications with less than a 48-hour notice. My movie purchases are no longer available yet Frontier said they will be available soon. Video on Demand hasn't worked satisfactorily since the transfer yet they continue to draft my account. My points that were earned with Fios are unavailable as well.

First of all, we were not warned about the transition and the outages during the migration of Verizon Fios onto Frontier Fios. I have internet service with Fios and from 1st April 2016, the internet connection kept dropping off and then later the wifi signals kept dropping off intermittently. It restored by itself after few days and now, the Fios gateway battery backup has to be replaced and it keeps beeping even during night. Tried to reach someone from Frontier, finally got connected to an online chat specialist after staying in the queue for an hour. Then the specialist mentioned that he is from Tech department and in order to process a battery backup replacement, I need to be transferred to customer service specialist.

We are one of the thousands of CA Verizon customers being dumped into Frontier Communications. We really wanted to give Frontier a chance to convince us that staying with them is worth it, so we called. A Time Warner Rep. had come to our door last night offering us a better deal for far less money than we currently pay, plus some extra features. At first I got a woman that send me to customer service... a guy named John. He came back with a deal that would save us over $50 per month with the same service, as long as we signed a 2-year contract. Well, he couldn't answer our questions about our own account after that, as all the details of our bill are not available. We wanted to break it down to see what the taxes and fees are each month that drive the bill so high.

I'm a CA resident and Verizon FIOS TV subscriber before and now Frontier. I'm surprised that my first bill with FRONTIER jumped by bill to with an additional of 15 dollars!!! And I filed a complained thru their customer rep and the only reason they can give was that they don't have my old VERIZON records so they can't make a comparison and therefore couldn't help me!!!

AT THIS TIME, I DO NOT RECOMMEND THIS COMPANY'S SERVICES. THEY HAVE EARNED AN "F" IN EVERY CATEGORY! My background: I live in a household with my husband and three children. All of my children and my husband attend school and they use the internet for school. I run my business out of my home and it is imperative that I have reliable internet service. We all use the internet for leisure including television viewing, movies, and online games. Before I issue my complaint, I will say that in the end, after over 3 hours spent on my problem George (a supervisor) cancelled my account without a cancellation fee but it does not make-up for the lost business time and the time I spent trying to resolve this problem.

Last Friday we had a power outage in Artesia Ca. They are replacing power poles in our neighborhood. So the power came back on. No tv, no internet or phone. Since then I have called 5 times, received 5 different stories and our neighborhood is still out. I'm gone. TWC is getting my business.

Frontier is the worst internet company to invest in. My service has been out since 4.11.2016 and today is 4.16.2016 and no one has called or made any attempt to repair my service. The reps does not know anything when it come to internet service. I have called several times and each person gives me a different answer when it comes to repairing my internet and phone connection. On Friday 4.15.2015 I was given an open repair window from 8am to 10pm. This is terrible service for a customer who has the bill paid on time every month set on auto pay.

I have had Verizon since 2001. When Frontier took over approximately 2006 they gave me a great deal on DSL, which took another 4-6 months to get them to honor the pricing they agreed to. Claimed they had changed computing systems and couldn't see the conversations I was referring to. Glad I take good notes with names and dates and conversations. I finally gave up after getting w/in $0.10 of what they originally promised me. Well here we are again. So I've had the same month to month with Frontier for 8+ years, and I decide I'm going to upgrade my service from 15/5mb to 30/30. So via an online chat with Valissa 8/15/15 at Frontier I get the price quote, what and when is going to happen and all is good.

Frontier Communications failed to configure the contracted services I'm paying for. After 16 days of trying to get it fixed they are reducing the limited function I have had. I have even filed a FCC complaint and a complaint with the Florida utility commission. This company has been working on my issues for 14 days out of the 16 days they have had the contract.

So I too have been calling Frontier everyday rebooting my boxes and equipment etc just like everyone else. The people you speak with clearly don't know what they are doing at all. With that being said. Behind the scenes one reason we can't get our video on demand channels is due to the fact that Verizon has not PAID the providers! Technical dealings are not being done due to the Verizon strike in NY as well. The employees of Verizon were kept with Frontier (unfortunately they are not in the call centers) but no doubt have probably suffered pay decreases and if they had any retirement programs I am sure those were also tampered with so you have disgruntled employees who probably have messed with whatever they can through technology to give Verizon the finger. Not thinking how it would affect the millions of customers out here or not caring if it did!

I'm in CA; I had never heard of Frontier until the doomsday appeared on my FIOS Bundle! After reading all the stories here, there is no point for me to duplicate all the circumstances and experiences people are having for I am having the same issues and this feels like WAR! I know one thing, I will not pay my bill which is already outrageously high, for services I am not receiving. I have a scheduled tech coming to my house next week. (Had to ask for that... rather demand it.... from some customer service person I was speaking with in a foreign country).

I was unaware that Verizon had sold our service to Frontier. It was only because of a Facebook post by a friend that I even learned of this, so I went online to check to see if I could access my account with Verizon but of course they had already switched us over. I then noticed that there was a bill due on April 5th, mind you today is April 15th. This struck me as weird because there was nothing sent that the bill was due and I had just paid Verizon on March 24th for service through April 24th. I immediately cancel the auto pay, although I don't know why it had not taken the money out but lucky for us it had not been taken out.

Customer service and supervisors are not trained to view past bills from Verizon and current bills and compare. They cannot tell me why the amounts are way different, but yet tell me that "all is the same". No it is not the same. Nothing is the same. This is NOT the same company. The apps are useless. The website sucks. No information at all. I now have been waiting one week for an "account" manager to contact me over the billing issue. I even wrote to the President's office!! No response.

First, I am sorry to give Frontier one star as they deserve none. I have read the other complaints so I don't need to repeat much that has already been said. After being promised full-service mid-April, I end up with no service. Ordered a tech twice with a nine-hour window. (Who does that anymore?) No shows. When I called it was..."Oh, that ticket was for..." and they gave a different date. They had an incorrect phone number even though I had given it to them each of the many times I called. Got cut off when I asked for a supervisor. The next call I could hear the supervisor feeding the rep information. When a customer says they want something done or they will go to another company usually the manager steps in to get some resolve. Didn't happen. They truly seem to not care if they are losing customers. My street has been lined with competitors' trucks all week. Zero stars for you, Frontier, because I have zero service.

4/11/16 lost phone service. As of 4/15/16 still do not have phone service. Placed service call 3 days in row, was promised technician would be there. Needless to say they never showed. Finally called the Public Utilities Commission help desk who put me in contact with the Frontier executive office where I was told that no one would be showing up at my home because there are Frontier software issues so until they get that figured out there is no need to send anyone out. Funny that none of their service reps told me that. I spent between 4 and 6 hours on hold and speaking with service reps setting up appointments that no one ever showed up for and not once did I receive a call back to let me know.

We had Verizon Fios for many, many years and NEVER had blackouts on channels we pay for. Since Frontier has taken over we have had blackouts on NBC Sports DURING THE NHL PLAYOFFS!!! Really??? We NEVER had a problem when Verizon was in charge and now that Frontier has taken over our Fios speed is extremely slow and we are having blackouts on channels we pay for. Not to mention our DVR box is acting weird (could just be a coincidence) but at this point, I'm blaming Frontier as well. In short, Frontier sucks and am looking for another provider.

I have purchased several on demand movies, which for the last 15 days I have not had access to view. My voicemail light is not working. I had important messages and was unaware that they had been left. The stutter dial tone is not working either. This is the worst service, the worst excuse for a company. Where is the FCC? To call repair the wait times are ridiculous. Don't choose this company if you have a choice.

This has been a nightmare since Frontier took over Verizon FIOS. I asked how long I was in my contract and was told June 2017. Why should I have to put up with no services and no legit answer or fixes and be expected not to end my contract? My contract was Verizon. I work from home and had to reboot the router, the box outside the house and the battery pack. I work from home and this has been a nightmare.

Since Frontier took over from Verizon in Florida on April 1st, we have not had any phone service. The non-American call reps are not able to give us any date when service will be restored. A great first impression Frontier!

On April 13 both set top box's for TV quit functioning properly. No On Demand. No Guide. No Info on screen. I called Frontier on April 14th & got the run around for 3 hours. After finally getting hold of someone they wanted me to try all the stuff I had already done but I did it anyway again. I talked to 2 different people & could barely understand either one. I asked where they were from & I was told Allen,TX. Whatever. No way.. Guess Frontier thinks their customers are stupid.

Frontier just recently took over from Verizon here in Ca. Since they have been our main provider of communications we have noticed that our speed (bandwidth) intermittently drops from around 50 meg to 25/30 megs throughout the day. Web pages get dropped frequently. Bit Error Rate Testing shows a lot of errors when we test out the connections from our devices to external devices. This never happened before. I got 5 star service from Verizon but am now getting 1 star service from Frontier. My productivity has been affected and am looking for recommendations for another provider. Since they failed to provide the contracted services, they have breached our contract and I can now leave without a penalty. If they want to make an issue out of it I am willing to go to court to prove to them they are the ones who left me and not I leaving them.

We loved our Verizon service! Since the change over we have had outages, loss of all the on demand we signed up with Verizon to being with and are paying the same amount for inferior product. We should be able to cancel our contract without penalty. I did the online support today and it was a joke. They would not give us any type of compensation for the lack of features we pay for and continued to say "It's a transitional period." Well I did not sign up for a transitional period and will be canceling today. Good luck keeping anyone with a choice.

We are so disappointed with Verizon for moving our email service to Frontier Communications. We have not had internet service for a week with no resolution even offered. My husband has spoken to multiple reps who have told us that the area in which we live is a code red. There are hundreds of us without service. Frontier doesn't have a clue as to what is going on. It's apparent that Frontier doesn't have the capability to handle the increased business and we are stuck. In today's world people depend on good internet service. Frontier is not even close.

Without landline phone service in Victorville, CA. Customer service personnel very unprofessional and clueless. Gave incorrect information. Still waiting since morning of 4/14/16 for resolution. Told we are bound to whatever contract had with Verizon. Doesn't seem right since forced to change, not our choice.

Called on 4/2 after setting up an order for new service. Called back several times that week because I was told my order was canceled in error. Very rude reps who hung up on me several times. One rep told me no I couldn't speak to a supervisor and hung up on me when I repeated my request. I was assured my service would be installed on 4/8 (causing me to go without for 8 days). Tech did not come or call. Talked to a supervisor that day and was told my ticket was overlooked and a tech would be out the next day. Tech came out and changed out the fios box to a new one then left saying he couldn't finish the connection and a different tech would be out. Talked to his supervisor before he left and was assured a tech would be out in two days.

I have and experienced all the bad reviews given here. I called Consumer Protection and they said since Frontier is out of state I needed to call them and ask for local franchising authority. Needless to say customer service had no answer for this. The only option we now have is if you're in Los Angeles call the DA at 1-800-593-8222 to register a complaint. I already switched over to Charter but now have to fight it out over billing issues and credits that no one wants to authorize. Class action lawsuit needs to happen. I'm personally moving my cell service from Verizon as they cannot be trusted.

I was very dissatisfied when I found out Verizon was changing to Frontier Communications. However, I didn't have any other option to switch providers as I was in the middle of a contract. When I found out I would be moving from one apartment to another apartment I called Frontier to have my service changed over to the new apartment. I have been on the phone with them for four days, transferred to probably 20 different departments and no one has been able to help me. Yesterday they did tell me that they would send someone out and no one ever showed up or called. I have been on the phone with them again for hours today and have decided just to cancel my service and pay the fine to break my contract. Frontier Communications has the worst customer service department of any company I have ever encountered in my life and I do not recommend them if you have any other option.

When I first signed up for Frontier (mind you because I had no other option for my at home job) I was told that I would be guaranteed 29.99 for 2 years, as long as I signed up for auto-pay. I said "sure fine" and provided my account information. After having received the modem I connected everything (mind you I had them in the past and about a year prior) and was met with nothing. I contacted their tech support and after talking for almost an hour it was decided that he couldn't do anything and a technician will have to come out. I was going to be starting my job in a work from home capacity about 7 days from then and was told the technician could be out in 5 days. The technician came out and after about 4 hours he left. I still had no service but had no idea what was happening. The next day I called the customer service and they said that they didn't know what was going on. There was no notes.

I apologize for this being so long, but it's important to know how these reps have been handling this "transition", beware of "lost connection" and failed callbacks (THEY LIE). I don't understand how they have allowed such "transition" to happen without actually being ready. Last friday, 4/8/2016, I noticed that my internet was not working, so like another customer, I chose to call and see what was going on. According to the representative I was talking to had said that my internet was noted to be disconnected by april 6. Yet, I never called to do such action, nor have I ever missed a payment. After he told me that, he said that he was going to get my account up and have my internet running within 24 hours. So I waited and nothing happened.

I've been without internet service for four days and still being billed. They're robbing me of my money because they know they're the only Internet providers in my area. And they don't know how to fix my service. Ive been on the phone with them for days and hours at a time... I want to cry.

After reporting tv and Internet not working, I had to wait 4 days for a technician. I was told tech would be here between 8 am and 5 pm!! After waiting all day, tech did not show.

ILD Teleservices on behalf of Directory Billing Services 800-433-4518 charges my Frontier Communications telephone account monthly $48.75 without my authorization. When I discovered this charge on my phone bill I called Frontier Communications to find out what it was for. They said they had nothing to do with the ILD. Instructed me to call them. When I did. ILD said they can charge arbitrarily without getting authorization. Agreed to credit back the charge. It has been on each bill since Feb 2016 and I have to call each month to have removed! Isn't this illegal? Someone needs to do something about this problem. According to Google Frontier Communications has 7.5 million customers. $48.75 x 7.5 million is ridiculous amount of money for being underhanded. Filed complaint with BBB NY and local news station.

I was a Verizon Fios customer and have been transferred to Frontier with no warning. I have just spent about an hour and a half in chat with four Frontier reps (due to disconnections, and their lack of knowledge) in an attempt to make changes I am *legally permitted to make* to my Verizon Fios TV bundle. I have even emailed a PDF of my Verizon Fios contract to two of them, highlighting the specific area relevant to the change I wish to make. And they seem unwilling/incapable of comprehending the contract terms, and are talking about ETFs. Unbelievable, and I'm on the point of cancelling my contract altogether and sucking up the ETF.

I work from home. Without warning from Fios my account was sold to Frontier and I have lost internet and the ability to do my job. I spent 90 minutes on the phone playing tech specialist with their supposed experts who didn't do anything but ping my router 1x and told me the earliest I could get a tech here was 4/18 which is a joke. I had to buy a mobile hotspot just so I didn't lose my employment. This is the worst experience I have ever had with a communications company and I will be calling them everyday to let them know that I am not going away silently until the 18th. What a joke these clowns are.

Frontier took over for Verizon and Monday April 11, 2016 we lost service for phone, internet and TV. Called Frontier on my Verizon cell phone and after a long wait got a technician who was difficult to understand. They tried rebooting and several other things and after about an hour they got my phone working but nothing else. They informed me they needed to send out a tech and the first available was a week away and they couldn't give me a time or even morning or afternoon. Two days later my phone stopped working again. Called again but to no avail. They were unable to fix it. So hopefully they show up Monday and fix it, reading some of the reviews I'm not so sure. I have signed up for DirecTV and I am researching my internet options. I hope they do not try to charge me a cancellation fee.

Our provider recently changed from Verizon to Frontier. I will be changing my provider next week. My experience with Frontier has been sub-par at best. Customer service is non-responsive and terrible when they do respond. Verizon was always excellent with both their service and customer service. I will be happy to leave Frontier and I'm only sorry it take a week because my new provider is so busy due to so many leaving other customers leaving Frontier. So long!

Since April 1, 2016 (APRIL FOOLS' DAY) I have had nothing but problems with Frontier taking over Verizon. Totally lost Internet on April 10th and told it would be until April 13th for a technician to come to the house; waited from 8 am to 7:30 pm and no one or no calls. Called Customer Support and was told over and over again "SO SORRY!". Rescheduled for April 14th, 8am-noon. Still no one. TV has been rebooted 12-14 times to get rid of 'grey information box' in lower right-hand corner and it comes back. Asked about CREDIT for Internet loss and told "You have to call billing and wait another 30-45 minutes to talk to someone." Have been told by a tech for Frontier that Frontier refused to buy the current software programs Verizon was running and reverted back to 5-year-old software.

About a week ago there was an accident involving a dump truck that ripped down a multi-pair hard wire cable that belonged to Verizon on our street. This also involved a joint pole 12,000 volt circuit that made contact with the cable destroying it further and setting fire to a phone junction box on the pole in front of our house. The power company responded quickly and restored power. They also cleaned up the Frontier cable mess and piled it on the sidewalk.

I went online today to pay my bill and found a charge for $21.21 over my normal monthly bill. I called Frontier to ask why and after a lot of beating around the bush she finally told me $8 and change was for change of service. It seems they were charging me for the change from Verizon to Frontier. I told her I didn't request any change and didn't even want the change. I was not going to pay for that. When I asked about the additional $13 and change on the bill she didn't have an answer for that. She just said she would adjust my bill to the normal amount. Customers who have auto payment set-up with Verizon beware. Check you bill before the payment is due.

Why would Frontier even THINK about doing their bungled cutover during business hours on the last day of the week and the first day of the month (April 1)? Having spent my entire career in information technology, this kind of work is always done on nights and weekends. That's assuming you can get the job done in less than two weeks which Frontier has not. My business was dark for two days. Thanks to Frontier. I can't even estimate how much money I lost because of that. My home service is still not whole -- 14 days after the cutover. I have called Frontier every day for the past two weeks and spent hours on hold only to reach a rep that doesn't speak English and doesn't resolve my issues. I am absolutely frightened of receiving my bill. I'm sure they'll mess that up, too. Stay away from this company.

Verizon had not even informed us of the change until the day that our cable and internet and house phone had not even been working as when we finally got some service when we realize what was going on. Then when the service return we did not even have all our channels. We're getting channels that we didn't even pay for it--that we didn't even want and I promise that we're paying for we're not even getting. On Demand sucks, internet sucks, only thing that seems to be working correctly as a basic cable. Tried to call customer services repeatedly even downloaded their Frontier app. It's a bunch of BS!! Definitely not good for business. All we get--a televised message informing us in the middle of April that this problem should be fixed. Well it's the middle of April, "no fix"... All of Verizon or Frontier whatever the hell they want to call them. Subscribers should get 80% off next month's.

I was transferred 7 times, each time I was on hold for no less than 30 minutes. All I wanted was my service turned on since 04/12/16 and has ended and still no service. Customer service department is not there to help, should be shut down. Horrible service at Frontier.

When I was informed Frontier took over it has been nothing but a nightmare. It's almost impossible to get a hold of anyone. I don't blame anyone I speak with when I connect. I blame overwhelmed and unprepared management. Go elsewhere if you are looking for cable, internet and telephone. Send me back to Verizon please.

I been on the phone and chat line for two days. My services have been down for two days. On April 12, I had someone troubleshoot the issue and stated she would call back in 10 minutes and of course no callback at all. That was after 3 hours trying to get a live person. April 13, I started online with chatroom having 78 callers ahead of me and also called the 800 821 8101 on the line for 2.5. That's right. Two and a half hours on hold to get supervisor tell me the earlier a tech could get to my house would be APRIL 19th. Really? 9 days without services is unheard of.

I am appalled at the way Frontier has handled the conversion from Verizon in FL. I have had many frustrating experiences in trying to register my account. The changeover never should have been made until Frontier was capable of handling it. If I cannot resolve my problem within the next few days I will cancel my account and seek another provider.

After patiently waiting for Frontier to fix all the problems with our service I have run out of patience. We have had problems with every aspect of our services with the exception of our home phone. On Demand has not worked correctly since 4/1 and it is now 4/13, Channels are spotty, our favorite channels (ESPN, AMC, as an example) do not work. Other channels give us a message saying we are not subscribed (What!). Internet slower than normal. We called Technical Support and after 90 minutes on hold they still weren't able to resolve the issues or give us a straight answer as to when it would be resolved. They stated there are issues with FIOS in my area and technicians were working on it.

They apparently purchased all of California (my home state), Texas and Florida late last month. Since then, I have had nothing but issues and no one who can speak clear English is available to help. They cut all of the services in my home to "troubleshoot" my cable and costs me valuable time while I was working remotely with my office. I then tried to cancel service and they hung up on me. I called back and they again hung up! They need to be shut the hell down. I for one know I will not be paying my bill since they won't even let me cancel. My attorney will love this one (yes, he is a real person). If you are considering switching to these ass clowns DON'T DO IT!

New service in CA. 1st week internet stopped working. Next day voice phone stopped working. Long Wait for tech support that is outsourced. Now need a tech to come to me home. No resolution and no customer service. I'm held hostage and can't change phone provided and don't want VOP.

I really had no idea that Frontier was taking over for Fios in Florida as I don't get a bill because I was paperless. I tried to login into my account and was informed to sign up with Frontier for "New Services." I don't need new services. All said and done when I finally get into my account I find I'm already in Collections and then the rep called me a liar about paying my bill. I always paid my bill on time with Verizon/Fios and was NEVER shut off. After being called a liar about paying my bill I was 1. informed I will be billed again this month for services I have already paid for till May 1, 2016 with Fios/Verizon and 2. I have to provide them proof that I paid my bill. Frontier is a big fail and thanks to surveys a big fat 0.

1 hour waiting. Finally connected with Rachel in billing department. Sounded like I owe her something. Took 5 minutes to pull information while putting me on hold again. Then told me can't see my service option, and transferred me to another department for another half hour. I hung up the phone at the end.

One of the most miserable experiences in my years of cable/satellite ownership. First of all our only notification was a simple email the day before the conversion to my wife (we at first thought it was spam). Then we notice we're missing some FIOS channels along with all of our On Demand. I made the mistake of calling this in- first call (4/2) they give me some basic resets and nothing happens, they tell me it should be fixed by 4/7. I call on 4/7 and another guy says he'll send a signal to reset our service- and guess what, he blows out our Internet (I work out of the house so this is critical to me). Since then we've called and called, chatted and chatted. Some guy supposedly came out, he called us (he was a contractor) and told us it was Frontier's issue.

We still have no on-demand cable service since Frontier took over our Verizon cable service 2 weeks ago. My parents, who live 10 minutes away & also had Verizon, have lost their internet service completely, & were told it would be several days before a technician will be available to help them.

We just found out two days before the merger that we are being transferred to this company, first week we lost internet in the house and had to use over 20gb of my Phone data for our kids school. I called them the first time. Was on hold for 30 min, then on hold for another 45 min, then they didn't know what to say or do!! This company is almost a scam!!

On Sunday 4/10/2016, I discovered I did not have HBO Go anymore. I got a message stating I did not have access with my provider (Frontier). So I called up Frontier and 30 minutes later I was informed I did indeed have HBO and should therefore have HBO GO (so far so good). She connected me with service and after another 30 minutes of waiting and a round of questions I got some gentlemen from India who was perhaps in his first year of English. After hearing the broken words "Let me try something", my cable went out, my internet went out, and of course my internet phone I was talking to this person on, went out. My internet came back (thank goodness) but my cable box was dead.

My Fios service went out 4/12/2016. I spent 2 hours on the phone with them. Finally they scheduled an appointment for that same day anytime before 6 PM. Technician never showed up. I called multiple times - they weren't able to communicate with dispatch and they told me there was nothing they can do to fix my cable. I don't know what else I can do!!! I placed an order with DirecTV but they can't come out until next Tuesday. I hate this change Verizon did.

What on earth gives a company the right to switch your services to another company without even notifying the customers? I only one of the thousands with legitimate complaints. When the Verizon bill arrived I clicked the link, went to Verizon's site but couldn't log in. Instead I was told to go to Frontier (?). I did and there was nothing on that site even mentioning Verizon.

Written April 13, 2016: I've read some of the reviews about Frontier. I'd say that within the last 8 weeks or so Frontier has moved its customer and tech support to other shores. Most of the people I've talked with are in the Philippine Islands. The issue I have with them are: poor training and hard to understand accents (1/3 of the issue), and very poor trunk/communications lines with a lot of background noise, break up of sound, and general burbling (2/3). I spoke with my son and mentioned that Frontier must be in dire straits to ship their support out of the country and he said "No -- it's the almighty dollar."

Frontier Communication is the worst, also Verizon Fios and whichever government agency approved this sale are negligent idiots. I was made aware that I would no longer be a Verizon Fios customer, I only found this out when I tried to pay my bill online on April 2, 2016. I have not been able to pay my bill until today because they were having issue linking my old Verizon account. However, I was informed that due the transition I would not be charged a late fee during the month of April. I then notice that all the channels and services I pay for are not available. I call their customer services which instructs me to unplug then replug my box up. I do this and still do not have on demand services. They then tell me my services should be back to normal on April 8. April 10 comes and I still don't have access to all the services I pay for.

I moved to a new home 4/1 and wanted to switch my Verizon Fios. I was told I had to wait until the 11th due to the transition to Frontier. It is the 13th and they have No Showed 3 times. Hours on the phone, they can never find me in their system, when they do they make false promises about coming out and they don't come out. Last call they said I would have to keep calling them to see when they would be able to come. I have no internet and no TV. Looking at the reviews and their Facebook page does not give me any hope that a resolution is forthcoming. I have filed with the FCC and the Better Business Bureau. I hope everyone does the same.

Frontier is the WORST! NO T.V. since April 4, 2016. Waiting for customer service is a nightmare, not only can you not understand them, they have NO idea what they're doing! Finally get a tech out on April 11, 2016, says it's nothing he's ever seen "sound but no picture". So he calls his field supervisor who meets him at my home. They tear up everything. Change boxes nope that's not it, change cables nope not it! On the phone with FRONTIER who basically says, "Well, just take the HDMI cable out, and put the three plug (red, white, yellow) and we'll get back to them." SIX hours they were here, so they were pretty rough with my TV then moved a side table and there went my laptop, my son seen this. Neither tech said anything. My laptop is broke, now trying to file a complaint and get my laptop fixed. I've been sent to every department no one is helping. ** FRONTIER!!

Where to begin... I was unaware that Verizon was selling off to Frontier until I received an email 1 week before April 1st. Beginning April 1st I noticed that several services had stopped working. On-Demand was missing content (still does not have HBO), the Frontier TV App did not work, and our internet speeds were slower. So I created a login on Frontier to transfer over our Verizon account (the only thing that has worked so far). I decided to call Frontier to ask about the Android Frontier TV App that gave me an error code. The customer service rep started to check my account, verified it, and then apologized for any issues.

I would like to think when changing services from one company to another it would have been thought out and this day of age have a smooth transition. Not the case so far with my land line phone service and paid for on Demand TV selections. Both of which we are experiencing. No phone serve till possibly April 18 and on demand in full till who knows when. Phone calls for answers and help are met with long waiting times and being passed on from one person to another on one instance. Very, very unhappy at this point with Frontier. Imagine having a landline your friends, doctors and other important calls not being able to be received possibly before April 18, today is April 13.

Negative 10 stars would have been my fist choice in reviewing this sham of a company. After being a happy Verizon Fios customer for 10 years they do this stealth sale to one of the worst cable TV company in the US. The day after this transfer took place my internet was spotty, no HD channels were working. I called tech support only to get Fernando from the Philippines. Barely could speak English and no clue about my equipment. He sent some sort of system reset and I lost all cable and internet.

I am shocked and extremely disappointed at the lack of systems and services that - as a new customer - I have had to experience with Frontier just in the first couple of weeks. I am not sure how the 'transfer' from Verizon to Frontier occurred, but I would expect that the "Systems" would have ported over along with a degree of testing prior to the actual transfer.

After the transition from Verizon TV to Frontier, still don't have premium channels or On Demand. Just awful response from Technical Support, I realize they are probably getting inundated with calls, but this is unacceptable. They should not have made the change without being ready. There needs to be a class action suit. Also, it isn't right that we can't choose another provider who can provide the same class of service such as AT&T. This is monopolistic.

My FIOS service got ported over from Verizon to Frontier on 04/01/2016. It has been such a bad experience afterwards. My internet went down three days ago (on Monday) impacting my work and my kids schooling because they take online courses. After over 8 hour-long calls and two 3 hour long visits by their technician, service has not been restored yet. They've no clue so far where the problem lies. Worst part of all that, since I've no choice but to move services to TWC, now they'll come after me and charge me the early termination fees. A worst service provider, unfair practices, and totally bad customer service. Even the supervisors are unpleasant to talk to. Went ahead and order the termination.

April 1st nothing works. Call Verizon. "No account there, call Frontier" they tell me. Waited forever and got nowhere. April 2nd internet slow as snail. Movies are gone. Search doesn't work. No On Demand. Channels are missing. DVR not recording shows.

I'm an unfortunate Verizon customer that was sold out to Frontier Communications. I won't go into details because I'm trying to get past the BS and just warn anyone considering doing business with these most incompetent people. I have never seen such ineptitude. First it was just trying to get my account recognized, then it was numerous attempts to get my WiFi working, now I have no Internet, no on demand and 6 hours on hold trying to get all my various issues resolved. Frontier is a joke!

I had 1 month left on my Verizon Fios contract when, unbeknownst to me, they "sold" me to Frontier as of 4-1-2016. 12 days in there are myriads of problems and issues that Frontier can't fix. I wanted to cancel and even though they can't deliver the services I'm paying for and even though I had only 1 month left on my contract, they tell me I will be billed almost $300 in "early termination" fees. Stay far far away from this horrid company.

Simply THE WORST INTERNET SERVICE, bar none! Frontier taking over FIOS is JOKE! It's like dial up now, only dial up might be faster? Remember 25 years ago? AOL? Not sure how this got past the FTC, Regulatory Capture? Frontier is Rinky Dink Inc. Very sloooow service, NOTHING like FIOS. Movies break down & digitize. Internet comes & goes, disconnects & you better speak several foreign languages...because their Customer Service does. Imagine Frontier taking over & converting THREE of the most populous states in America from FIOS to their inferior system, because that's what happened. If you like FIOS you will LOATHE Frontier. Thank God I'm not on contract. Will be pricing new options first thing tomorrow. Frontier disgusts me. FIOS RIP.

After reading all the other posts, I'm actually glad I'm not alone. I'm very angry that Verizon sold to a subpar company that had barely any American employees, definitely none in customer service, when we're used to Verizon's quick response time with issues. I've spent almost 4 hours on the phone with this company, which started with me wanting to add a sports package. This was until I realized I had lost so many channels, including WGN. Who hasn't had WGN on cable in 30 years?? I'm all in on a class action suit against Verizon at this point to sue for everything they made on this deal that made their customers suffer. I've been told by a Frontier Filipino employee that I can not speak to anyone in America, nor can I cancel because my contract was automatically transferred and they would charge me the cancelation fee if I tried. It's ridiculous.

Frontier had no business buying Verizon. They obviously can't make it work. I'm without TV/internet/phone, all of which I'm being charged for and apparently will be charged an exorbitant penalty if I cancel. Who is going to take this on as a class action? I raise my hand to be a named plaintiff. Kick Verizon's ass for selling us a bill of goods, kick Frontier back to the small market where they belong, and kick the regulatory officials, who approved this sale, into a jail cell where they can bribe other inmates for cigarettes and sex. Shame on all of you! I am one of thousands without the services I pay for. Is there a legal firm out there ready to take on these companies and the tainted regulators? C'mon, make these organizations accountable for screwing us!

Since Frontier (i.e. AOL but with frosting to hide the previous reputation) took over FIOS from Verizon in Florida only a few weeks ago, everyone in my household has complained of the internet service, which we never once complained of with Verizon FIOS for 2 years running. Not sure how a company can screw the fiber optic service so fast with supposedly the same equipment, but even my 7-year-old daughters have noticed not only the consistently much slower speeds, but also very spotty internet that hangs up for several seconds pretty much every minute of use. I have used multiple online speed tests to confirm that whereas with Verizon I was paying for 75 MBPS and getting 75-80 MBPS, I am now with Frontier still paying for 75 MBPS but consistently getting only up to 55 MBPS.

My telephone service was switched to Frontier Communications without any warnings. My phone has not been working for a week. I keep getting a runaround from the employees who do not speak English. I was told a repair person would come to look at the phone line. I waited all day and no one showed up. I have spent five hours on the phone with Frontier without success. No one seems to know when this problem will be resolved.

On April 1st, my neighborhood switched from Verizon to Frontier. A few days later, early last week, someone crashed into an electrical box to my neighborhood (on the corner of Colima Road & Ybarra Drive in Rowland Heights). Since, both my family's & neighbor's landlines have been inoperative. After calling Frontier yesterday, I was put on hold twice for about 35-40 minutes. Then, I had spoken with someone with a very deep accent. Could hardly understand her very well at times.

They are the worst company I have ever dealt with in my life - period. My father is 92 years old and I have been trying since Saturday to get his phone, internet and TV fixed. I have spent more than 8 hours on the phone trying to talk to someone. All of his service is still out. I just want to cry!!!

For the last week the internet has been down constantly. On Monday the 12 of April it was down for most of the day. My daughter gets dumped off the internet and loses online school work. I can't do any work either. Most distressing is that we have Vonage phone service and can't use the phone if the internet is down. We had Verizon and had reasonably good service. Frontier is total crap. Why should I have to pay $85 a month for internet service that is hardly available at all anymore??? Hours on the phone just lead me to a generic message saying the internet in my city is down and they have no idea when service will be restored! Hang on to your pocketbooks and run from Frontier!!!

Since the companies have changed hands, Verizon to Frontier, on April 1st, we have had nothing but trouble. First we noticed that the phones were not working correctly and we were missing calls. Our customers were getting busy signals. So, I called Verizon and that is when I found out the companies had changed hands. It would have been nice to be informed, so I could decide if I wanted this new company. Anyway, I ended up calling Frontier. Their customer service either has no idea of what is going on, or they are not trained properly to help you out. 5 of the 7 times I have called, I have been either left on hold for an extremely long period of time or hung up on.

Frontier took over Fios. Lost my internet. I work from home. Called frontier, they tell me there is an outage and it should be fixed by the end of the day. Ask my neighbor, internet works fine. I call back, no outage reported in my area. This person sets up a tech visit. Tech doesn't show the first time. Call back. Next person can't speak clearly. Next person sets up another tech appointment. Tech never shows up. Oh and all these wait times are 120 minutes plus. I have to order new service from time warner. Frontier never showed. Oh but wait, they still want me to pay my last bill, for internet that didn't work. We need a class action lawsuit. Any lawyer willing. Then I am willing.

Verizon was fantastic. Frontier has been a nightmare. We have no internet, I need the Internet for my job... I asked numerous times to speak to a manager or someone who knows what the hell is going on. I am in the process of selecting a different provider. Zero stars for sure. I am waiting home all day for a service technician to show up. No phone call, no show. If just got Frontier, RUN AWAY. FIND SOMEONE ELSE!!! BEFORE IT'S TOO LATE!!!

We received notice at the beginning of April that we would be switched from Verizon FIOS to Frontier. We were given no choice in the matter. It has now been several days since we last had internet at my house which is massively inconvenient as 50% of my household telecommutes. Customer service at Frontier is absolutely deplorable. We've been disconnected, given bad information, and have even been told by a representative that there is "nothing he can do". When the outage first hit we were only able to talk to human beings twice within a 9 hour marathon of calling customer service, being put on hold, and being prematurely disconnected. All my household wants at this point is a new service provider and for Frontier to receive the feedback they deserve for their poor service.

Our service switched from Verizon to frontier. The day it switched our internet, cable, and phone all stopped working. After spending 2 hours on the phone with someone who barely spoke English I just decided to cancel it all. Frontier has the least helpful customer service I have ever dealt with. No one could tell me why our service wasn't working and the person who didn't speak English first said he couldn't cancel it and that I would have to talk to his supervisor to do so. This was after I had already asked to speak to his supervisor and he told me I couldn't!!! In the end I think he may have canceled it for me but I honestly think he lied about it and I'm left with not knowing whether or not it is actually canceled. I got a confirmation number but at this point I thing he just made it up to get me off the phone.

I have just been switched to Frontier from Verizon. I have a beeping battery in my closet that needs to be changed by a technician. I have been on hold for over an hour with three different departments. Nobody seems to understand who does what. It's like a smoke detector battery issue that won't go away. This is the worst service I've ever experienced and they will never know because they don't answer their phones.

Frontier Communications arrived in Texas the first of April. I was advised to read reviews about the company. So I did and it was not good. In our home we have Verizon for TV and Internet. I chose to close my TV account with Verizon before April 1 2016 and went with Direct TV instead. I was told that on April 1, I would not be able to contact Verizon again and would need to communicate with Frontier only. Also I would be charged $200.00 to get out of the contract.

We had an appointment on 4/12/16 for this service stating they would be here between 8 & 10 am. They never showed up, called 3 times, never received a callback. It is now after 6 pm and still no call. Thinking very seriously of switching everything to Comcast. We have been with Verizon for a long time with our phones and computer but this service or lack of makes us think we are making a big mistake. Very disappointed.

Frontier is the sorriest company I have ever dealt with!!

Shame on Verizon for offloading their clients to a careless organization and shame on Frontier for not having the operational fortitude to be able to handle this... I suspect many cancellations and demands for free service should be given...

Since Frontier has taken over, nothing has worked right. Internet speeds vary from 70:71 to 75:82, under Verizon they were on avg 82:82. TV is constantly stalling and we are having to reboot the STB boxes. I called today to cancel service and they want an ETF. I told them I was a Verizon customer, not a Frontier customer, how can they charge an ETF for cancelling. Apparently we all agreed to this in our Verizon terms of service, but I can't seem to find that line in it. I just want them to drop the ETF so I can get service that works.

I was not informed prior to the switch from Verizon to Frontier. I was fine until the afternoon of April 5th. I got home from running errands and all my stuff was down. I called Verizon and was given the number to Frontier Communications. I was like "what, who are these people". Could not get any one on the line that I could understand. I explained to them my issue. Was told to reboot the router. Did that, nothing. I was told they were in the middle of transferring everything and that it would take till April 11th. My phone kept saying that I was connected to my regular internet and my desktop also said that. However every time I would try to do business from my desktop it would say "no internet connection"??? So I called again. I told tech support there has to be something simple that we are missing. They could not help me. Said I would have to wait till the conversion was finished.

This is more to vent than anything to keep my sanity intact. Where do I start? I'll start with saying how easy and awesome Verizon was, but I am very disappointed they would sell to such a poorly run company. I have since put in 3 orders, emailed 'Office of the President' twice, spent over 4 hours on the phone, sent at least 5 emails asking for a call and still have not gotten any closer to getting service. Since there aren't many choices for internet providers in my area I am not sure what to do. My small business also has Verizon so I am terrified about what is going to happen next...

I have had Verizon for many years. I have paid my bills on time. I always had a good experience with Customer Service although the wait time was exceedingly long. Sometimes as much as 45 min. Now that the transition was made to Frontier, the wait time is over 1 hour. Once I finally have a person on the phone to speak with about my issues, I am to told that they do not recognize my phone number or account number as being valid! Those numbers have always been the same. One gentleman told me he couldn't assist me because they don't have every client's records transferred to the Frontier system!

Customer service was polite before the transfer on 4-1. Now it's nothing but on hold for hours whether it's phone or chat... and disconnect when finally thru. Can't get any good tech support on slow internet (was paying for faster service with Verizon). Same old answers and solutions that I could answer myself and that don't solve anything. They can't answer a simple question today and just give links that don't work. They are stating that we are obligated to stay with them for the old Verizon term. I would go back to Comcast immediately if I could. Has anyone else been told that they are obligated to stay with Frontier. Isn't that a bait and switch by Verizon? Now I can't even login to the site. Very disappointed!

Hello, all. If you are like me, you're angry about the Verizon/Frontier botched takeover. It's been five days without internet and the entire month has been spotty re internet service. I have spent hours on the phone and have spoken and chatted with people (in India, I think), about getting it fixed or cancelling service. I am currently trying to cancel my service, though Frontier is saying that my contract with Verizon is valid with Frontier. This should not be the case. We all signed contracts with Verizon, not Frontier; thus the contract should be voided, as they are not providing the same level of service. If you are experiencing the same difficulties as I am, please post your comments with consumer affairs, and when a lawsuit does arise, your comments can be entered as evidence. Please join me in standing up to big companies like this.

Frontier has taken over for Verizon I have learned and it has been a nightmare. Worst customer service representatives. After taking an hour verifying me, they gave me a generic explanation that my services I pay for won't be available until mid April. This isn't acceptable. There are other options. What I am most troubled about is my vast video collection I have purchased over the years with Verizon. It also seems like any reimbursement from Frontier won't happen for me. Shame on you Verizon. Frontier should at least have people who can speak and understand English since they want to do business in America.

It's been a crazy nightmare. I came home Wednesday late night to no internet, no cable, no phone service. I work from home and all my files are online. I can't access my client's servers or service my contracts. I had a deliverable that was due Thursday 6am that I missed so lost $3k for missing a deadline. I had another deliverable Friday AM so missed that one too.

Verizon was a well managed and professional company but now we have to deal with first class idiots 6000 miles away and no way to talk to an intelligent technician. Frontier should be investigated by the FTC and the FCC. I smell a class action lawsuit coming already. I ordered an additional room box for tv. Plugged it up. The box was dead. Called Frontier. Habib in India said "let me try something". He killed all service to my home. Now after 4 cell phone calls to different Frontier phone numbers they can't fix it. They even had the balls to tell me that my account may not be paid up. I called billing. Got an American. Bill's ok since I have auto pay. Got transferred to another Habib. No work. If I was the CEO of this company I'd update my resume and start looking for another job.

I have been a Verizon FiOS customer for just over 2 years. A few weeks ago, I closed on a new home and was so satisfied with Verizon, I signed up for the service at the new home. Last week, I received an email stating that Frontier was my new provider. Shocked at the email, I did some research and although the reviews were negative, I decided to keep an open mind and decide for myself. I pay for Premium HD service, Internet and at the new home, the landline. I watch HD channels and started seeing these funky commercials interrupt my programs that had no content other than blips of "Frontier" with their logo and in such awful clarity that it looked like "rabbit ears" were getting the signal. Strike 1.

Our landline has been out since the switch. They sent someone out to our house rather quickly. Tech came, 4 hours later, he announces that he didn't fix our phone, but he broke our internet (yes, those were his exact words). He promised to come back the next day. Next day comes around, no show. Four days later, after 9 phone calls, over 5 hours in combine of waiting in queue with customer service, many promises of expedited request for service, no one showed up for service.

Since the day they took Verizon accounts over in Florida a vast majority of my TV channels have not worked. They have set 2 different timeframes for a service tech to be at house and did not show for either visit. Did not call, text or email.

First, my On Demand disappeared. This made up 80% of my viewing. No warning, it just wasn't there anymore two weeks ago. A call to Frontier - "We're working on it," I was told. No date offered, no response to what ON DEMAND channels will be restored. The entire line up has changed and channels I used to have I no longer have "a subscription" to which means they will probably try to hike up the price for what I already had. The channels are disorganized with Hindi, Spanish, and other cultural programming mixed in. Dozens of sports channels, none of which I can get. I can barely local the standard networks.

I was notified of the switch to Frontier 2 days prior to the date of the switch. On April 2nd my internet was shut off. I called to report to a Frontier tech who sched a technician to come out the next day between 8-5. I called the next day at 3pm and was then notified that the problem cannot be solved at my home address and that I would be called when service is restored. I have never received a call and service has not been restored. I have been forced to rely upon cellular data for service and to assist my children with schoolwork. I am very disappointed in the response time for restoration of service and have been forced to use cellular data.

Verizon has sold to Frontier, needless to say if you are a Verizon Customer, I MISS MY VERIZON. We have been on the phone for the past 6 hours with Frontier in attempt to sync our e-mail with the new company, we have lost our connection 4 times, our phone is now not operating properly, our email still is not synced & our movies we purchased from our DVR are gone. The poor technicians on the phone is trying their best to help us however most of them are all still learning themselves, apparently no one has the answers! This transition is a huge mess & We are not happy with Frontier or Verizon for doing this with our business! Shame on them. All the loyal customers whom have come to depend on their professionalism & customer support for so very many years HAS LET US DOWN!! All WE want is Someone To FIX THIS MESS!!

I cannot stand the slow internet speed and spotty TV service since Frontier took over. What can I do? I do not want Time Warner or a Dish, and I cannot get AT&T in my neighborhood. As a consumer how is it legal for someone to purchase my business and ruin a once great service. I did not mind paying a little more for Verizon because the customer service was in the states and very reliable. I guess my question is what can I do about this? There has to be some legal recourse because something seems wrong with this situation.

My landline connection is dead. I called support. I tried multiple times and then was told they had to transfer me to FIOS. What? That is all they have. Then someone said a technician would come out on Sunday. Sunday rolls around and I get an automated message saying they'd be out today. No word. This company is "SICK"!! Customer service? BS. They have no talent and they bounce you around big time. Can I switch my service? Can the FCC do something???

Extremely unknowledgeable reps. On phone for over an hour and got nothing resolved. Since switching to Frontier I can no longer watch TV on my tablet. ALL channels are locked. The rep kept asking someone else in different departments and putting me on hold. They had no idea what to do or say. I do not recommend this company.

Can't access on demand, can't access my gateway router setting, long time on hold just to find out when my contract expires. Mobile app is not the same as when it was Fios. Found barely found out Frontier took over. I miss Fios. Considering Time Warner cable again.

To put it lightly, my experience with your company has been the worst experience with a cable/internet company I have ever had. And trust me, I am not the type of person who normally goes out of my way to write long, detailed reviews or letters. It all started with my initial call to your company. We recently moved to Rowlett, TX and needed a new internet account. We are not previous Verizon customers or were transferring any service over. I spoke to a man named Eric who was very helpful in getting our account set up. I gave him my debit card number, social security number and phone number. He said he was unable to "verify" my identity.

Decided to try Frontier because there isn't much WIFI in my area. Boy did I make a mistake. Signed up and scheduled my installation date. Took the day off work. Sat home all day 8 am - 5 pm. No one showed up or even bothered calling. After waiting for 8 hours I emailed the rep and my appointment changed. They didn't even bother to inform me. Do yourself a favor and avoid this place. They are a terrible company and have horrible customer service. I still have no WIFI and no installation date. Canceled the service even before it was hooked up because of bad service. If they can't even get a set up right I could only imagine how bad the actual service is... Buyer beware...

Like a thief in the night, Frontier Communications sweeps in to degrade and destroy the confidence that I had previously held for Verizon. I hadn't heard of the pending transfers for our region, nor was I informed by Verizon of the change. I became aware of the corruption and incompetence of Frontier only just today. Suddenly, my internet is totally down. Frontier has no notice of this on site, of course. Customer and tech support is the absolute bottom of the barrel. I'll be switching my service, without a doubt. The party is over. A pox on both Verizon and Frontier for scheming and incompetence. I already hated cellular and internet providers as it was. They have no idea what they are doing. The bottom line is that is not enough competition in the communications market for consumers to get a solid experience. It has been a history of a race to the bottom. It will be just like the Airlines soon.

I called Frontier on Monday April 4th, 2016 and was put on hold for 30 min. then someone that I couldn't understand answered and said something to me. I said, "I want to know where to pay my Verizon bill." I was disconnected. Called right back and another 30 minutes on hold. Someone finally answered and couldn't understand her either. I asked, "Where can I go pay my bill?" She replied and didn't understand. So I asked her to speak slowly. Still couldn't understand. Then finally she slowed down and said, "I have to get money order and mail it in to ** Cincinnati, Ohio. I asked her to spell it I could figure it out. She said, "We haven't got systems updated for payments at place. Mail payment to ** Cincinnati, Ohio 45274." I am disgusted with this already. Always walk in my payment.