Frontier Communications Reviews

I called because I am owed a refund from Frontier Communications. I canceled my service effective 8/1/2016 and as of today, 10/25/16 I had not received anything. I called them to get assistance and was told I could not get any information because I do not have "my pin" from my billing statements. I tried explaining to Francis that I never received any bills from them as everything was on autopay that they withdrew from my account. I asked to speak to a supervisor. Francis did call me with Dustin on the phone who reiterated what Francis told me. I explained to him the same. He told me that he would not provide me any information unless I gave him said pin #. I asked to verify any other information and was denied. I asked him then to send me a copy of my last bill to the address on file and he told me no.

My first call was September 12, 2016, at 3 PM PST or 6 PM EST, because the call center is located in Florida. I spoke to a young woman whom after I explained that I was a Lifeline customer, have phone services already and would like to get internet services also. She informed me that I would have to reapply for the program and that she would be mailing me a new application with the next bill. Two weeks later the bill came without an application. On September 28, 2016, I called a second time. The young man named Kahari, informed me that I would have to call back tomorrow, and ask for "The Lifeline Department," because "No one but that department takes Lifeline calls because they have their own database and we in customer service, can't even access their database. You will need to call before 5 PM EST to speak to them."

They turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). Numerous phone calls and chats. Never the same answer twice. Finally told me I had to be home all day on the 25th. I got a voice mail telling me it was fixed without anyone coming to my house. I had to use a vacation day. It is going to take cable 2 weeks to run to my house but Frontier is about to fired. They don't even try to do the right thing. It's almost like they are playing a game. As for the person who said asking for a supervisor just gets you an extended hold - Absolutely true.

Ordered our service on September the 8. Well, didn't get service 'til September 28. We have had a tech out twice and our wifi is still in and out. We were promised two months of free service, received a bill. I hate Frontier. At this point I'm ready to switch over.

Today 10/24/2016 I called customer service to clarify issues and charges on billing. The representative that I spoke to was courteous and professional in addressing my issues however after an hour and a half she was unable to resolve my account issues completely. I was informed to call back when I had access to the tracking number that I was given from the Postal Service when I returned a Wi-Fi booster and she would make notes on my account to help address all other unresolved issues. I returned home and called customer service immediately.

I had been a Verizon customer since 2013. Never had any product or billing issues. Then when Frontier took over suddenly my bill went up from $116 per month for the triple play package to $250 per month. As soon as I found out I took my issue up with customer service. I was told that the billing will be resolved as rates had changed but something will be done. All this time most of the customer service people seemed to have no clue as to what was going on. Twice I was told by the customer service reps that "Your billing will go down" and once it did to $141 but then shot up again. I spoke to a service person on 9/28 and she said that she had spoken to her supervisor and a ticket has been issued and it will go back to the Verizon rate starting October 1st.

I was clueless that this company had a lot of complaints and very low rating. If I knew this beforehand I would have not scheduled an upgrade to my internet with them and just shop for another company. I spoke with a very nice lady over the phone and she offered me a very nice package to bundle my services with them from Verizon, everything went smoothly with the transaction (pricing, promo, etc.). She gave me a schedule (4-6 p.m.) and I agreed, which I told her I prefer in the afternoon.

Worst company ever dealt with regarding billing issues. My issue is that I had made four payments to Verizon and was then switched to Frontier. Frontier is claiming they never received the payments that I made to Verizon. I thought the two companies were the same and they are reluctant to combine the two. Terrible service and would not recommend this company to anyone. They owe me money and they cut off my service. DON'T USE THEM AT ANY COST!

I purchased a modem for $199.99 from Frontier Communications on 8-31-2016. On 9-7-2016, I decided I didn't want the service because my bill was going up to $217 a month. I canceled the purchase of the modem on 9-7-2016 and Frontier's services on 9-14-2016. I was informed that a credit would appear on my bill on the next billing cycle. If not on the next cycle, definitely on the 2nd billing cycle. I called back several times to determine if the adjustment has been made and each time I was assured that the "committee" that made the decision to return funds was making the adjustment.

So very happy to say that I canceled all my service from Frontier! Their customer service was so pathetic that it was almost unbelievable! Here are just a few highlights: Service rep came to my house to fix reception problems. He told me there was a problem with something on pole down the street. He said he would go check it out and be back. Never heard from him again! Lol! 2 of my boxes did not work so ordered new ones, but never received. I tried to order them 3 different times because I waited, but never ever received! The last time I called about this, they had no record of me calling them ever! Lol! I called to adjust my bill and was told by the rep she could save me a lot of money, gave me her extension and told me to call her right back to finalize. I never heard from her again. LOL. My HD channels were not working, so called to find out they turned them off, but for no good reason. LOL!

The service currently provided by Frontier brings back memories of dial-up. SLOW SLOW SLOW. And the frequent service drops that require router reboots are daily, often two or more times during the day. The connection speed I typically experience is never more than 65% of Frontier's stated speeds for the level of service I pay for. The BLUE WHEEL OF DEATH is the most frequent icon on my screen. Since Frontier took over from Verizon, Frontier has been capitalizing on the lack of competition in service providers by ignoring any upgrade in hardware or software technology.

I was a Verizon Fios customer and had a 2 year contract ending 7/1/2016. In spite of extremely poor service when Frontier Communications took over, I honored my contract I had with Verizon Fios and tried via phone to call Frontier Communications and cancel service on 6/6/2016, although I was disconnected TWICE after being placed on hold.

I'm Moving from NY to CT. I ordered a triple play 4 days prior to moving. I received a confirmation with installation times, order number, password and user ID. I called a day before to confirm and see if they could come out earlier. The Rep told me that the tenant before me owed money, so I needed to send in my rental agreement. I also was asked for $120.00 deposit. I was at my desk and was able to send my agreement and pay the deposit. However they said it would take three days to clear the identity situation. Then I would have to pay the deposit and reschedule a new installation date.

I disconnected my service and when I got a notice of my credit for the second month in a row, I called to ask for a refund. I was told they don't refund for 90 days, which should be illegal when you think of the tens of thousands - at least - of people's money they are holding onto. When I got a third credit statement more than 90 days after I ended service, I called again. And I have been on hold for almost an hour at this point. Seriously, is this legal?

Today is October 20, 2016. On May 12, 2016 I called Frontier Communications to cut down on services because I was selling my house. I had two phone lines and an internet connection with them. I asked to have the internet terminated and only one phone line remaining. Instead, both phones lines were cut off and I still had internet. I called Frontier back, on my cell phone, insisting that I get my phone line back in the home. After spending many hours on my cell phone talking to Frontier employees over several days, I gave up and told the representative to completely close my account. In trying to get my phone restored, I talked to Cassandra, Kiara, Marvin, Teresa, Lisa, and Latoya without getting anything accomplished and the promise of returned calls not being fulfilled.

Frontier has the worst customer service ever. They placed wrong charges on my account. I called them to get them waived. I have waited 4 months for it. Everytime I call, they have no documentation of the call before. I WOULD NOT GIVE THEM EVEN 1 STAR. But since it is minimum, I gave 1. There is no way of writing a review on Frontier website.

It started from ordering service, was told didn't have anything to pay upfront and scheduled our self installation date a week later. Three days after ordering the service I have a missed call, checked my vm. It was Frontier stating there is an issue with the order which is causing a delay in activation. I called them to only find out there is a deposit would have to pay. However, it still delayed getting the modem but our installation date was still supposed to be the same. We waiting for the week to come, finally received the modem and guess what, no services. I call them back, was on the phone forever just to find out they changed my date for another day as a tech has to come to my house for some reason and no one had to be home because it was outside work. Soooooooo we get home and guess what. No services.

Like others I was surprised that Verizon sold their business to Frontier. I had been with Verizon 5 years with zero problems. I had the triple play with Verizon and was in the process of renewing my contract for another two years just as Frontier took over at the end of April 2016. I also upgraded by television to quantum, and internet with quantum at the end of April, so it was up to Frontier to install my upgrades. I went on Frontier chat and a very nice rep contacted a service tech. He came out to my home and installed the new DVR boxes, and quantum router-modem. It took him over 6 hours. He apologized and told me to try a different company because everything was a mess during the take over from Verizon. So far so good, everything worked. Then the problems: channels missing, tv programming not functioning correctly. Internet was stable, and phone service was ok.

Everything I heard about this sleazy company is completely true. They took over my internet and cable from Verizon and service went downhill immediately. Internet quit working consistently and slower than ever. Cable channels and on-demand didn't work. But worst of all, they charge $38 per month MORE than my contract with Verizon. Frontier had assured its new customers that everything would stay the same as what it was with Verizon but that's not the case. I've now logged 362 minutes on the phone and live chat with this company trying to get my bill adjusted. They transfer, pass me off to another department and even blatantly hang up! Never get the billing resolved, and have to deal with subpar service.

I called them to have them remove their ugly equipment from my living room to a different location in the house, (the equipment was already installed in the home prior to us moving in). After being transferred to 4 different departments and spoke with 4 different people and having to give my account information 4 different times, I finally was given an answer... 85.00 per 1/2 for them to move their equipment to a more desirable location. I never even signed up with these people. They just started sending me a bill and now I have to deal with them. Verizon was never a problem. I am so disappointed that I have to deal with this kind of low quality business. I will be contacting Spectrum to see if I can change my internet provider.

I made the big mistake to sign with Frontier in August 2016. Since then, my set top box does not work properly (no connection). Two techs came over and I still have the same problem. Now they are sending me another set top box - the third in two months. Today my husband spent an hour on the phone with a tech and they could not fix it. Interesting that my neighbor had the same problem and she switched to another cable provider. I want to cancel the service but I am pretty sure that they will charge for the cancellation fee.

ZERO customer service resolution. No phone calls back from supervisors. Unable to assist you with any verification of closing accounts properly. Had Frontier, switched to Time Warner. Received a bill for 1269.44 stating we never disconnected our lines properly with them. Spoke to CSRs 4 times, documented with dates and names. All stated that the account was closed, lines closed or transported to new service. 3 CSRs stated it was a glitch in their system as to why we were getting billed only to be told by the fourth one months later and bill now up to 1269.44 , we are told "No, you didn't disconnect." NO CSR training, CSRs pass blame to other departments. No one can answer questions or resolve issues. RUDE and UNEDUCATED service reps. Disgraceful company.

This company does not show me on schedule. The first time I had them come out and install Internet service they never showed up. They came the next day very late and told me they could not install because furniture was in the way. Complete idiots. Finally when they were able to install services I had a house fire. I asked them to install service in the apartment I am staying in. Day of move in (last week Monday) they were supposed to show up and they ended up going to the wrong apartment. Did not call or anything. I was rescheduled for today Tuesday (8 days later). They said someone would come between 8-5. It is 4:57. No one has showed up or called. I am so done!!! 8 hours of my day plus 5 hours from last week waiting for these morons to come and install service. Please stop investing in these horrible companies. Not worth it at all.

The Customer Service Support and their supervisors are real experts on LIP SERVICE. I call them, they transfer me and I am on hold for over 45 mins. I get a supervisor, and I was told that it has been resolve, but when the next billing arrive it's still the same and not resolve. It's been going on for the past 4 months.

Where do I start. I guess from the beginning. First off no one, not Verizon, nor Frontier told me about the migration. During the migration, countless service interruption. In the 2 years since I had to replace 2 cable boxes and remote, one twice. Then the battery. I was told because I was having so much issues with service they'll be nice and give me the last box replacement and battery free otherwise it's $200 value. I have replaced DVR with Comcast never got charged. Then a movie and TV I purchased with Fios, one or the other was always missing. I asked about that. First I was told there was nothing that can be done. Then I was told to download it and they'll give me credit. Yeah, I would if I trusted you.

I signed up for internet service and decided to cancel prior to the installation. They charged a $60 deposit which they promised would be credited back to my account in 5 days. 30 days later I am still out $60. The Frontier customer disservice reps all give me the same lies every time I sit on hold for hours waiting for them to pick up and they don't give a damn about anything. I have filed complaint with the Public Utilities Commission and I hope they hold "Frontier Non-Communications" accountable for their fraudulent business practices. I have been stolen from by this dishonorable, rude, unaccountable, joke of a company and I will tell EVERYONE I know that they are a FRAUD. Don't waste your time. Don't waste your hard-earned $$. You have been warned by the nearly 3,000 complaints logged on this site alone. Frontier=FRAUD.

After purchasing my home in 2012, I signed with Frontier. I understood at that time that I was under a 2-year contract. After enduring two years of terrible service, internet speed much slower than what I was paying for at my contracted rate, and numerous outages, I contacted Frontier when I knew my contract was coming up. I complained about the slow speed and was told if I renewed my contract, I would be eligible for a better package. I told them that I did not want to renew and that I wanted my account off auto renew. I was not yet ready to switch providers, but I did not want to be locked into a contract.

I visited friends who had this garbage, kept dropping, pages took up to 30 seconds to load. I was told that the non-existent Customer service rep who last week worked in some burger joint with zero knowledge kept insisting there is nothing wrong with this garbage internet. Seen on Netflix that Frontier is USA No.1 worst internet service. I am so glad I don't have this trash. I ended up using personal hotspot on my mobile phone, so much faster than this so called internet. The company is no more than a money grabbing joke with "who cares about customer, we're robbing their money" attitude. I am from the UK. In Europe this company would be shut down for not providing the service they sell.

I performed a live chat to check on an outage in the dallas area. On both chats the service reps (Javier and then Timothy **) abruptly ended the chat. One because I did not feel comfortable giving my PIN and the other right after I asked them to confirm what the frontier outage map said. Unbelievably unprofessional.

Not the first time and probably won't be the last. Cable goes out and says there is no connection, again! Instead of taking care of the problem, we get "nothing"... After not having cable for Saturday football not sure what is going to happen for Sunday fball. Thx Frontier, you actually suck!!

Canceled my account with Frontier after they took over to from Verizon. My rate was going up and I called to get a better rate they were offering to new subscribers with faster internet service and they refused and basically told me they didn't care if I quit. Now they owe me a refund and won't send it for 90 days. There's no reason for them to hold the money except to put more interest into their bank account. This practice is wrong and should be illegal! I was originally told they send it out after the 2nd billing. Then called and was told after the 3rd billing cycle. Now I'm told 90 days and it won't be sent out until early November.

Received an email of payment not processed. This was due to stolen cc. I called Frontier, spoke with two customer care reps., and a supervisor--all failed to resolve my issue. Unable to take my payment, unable to update my account, unable to cancel my internet service (yes, this is my next step--after writing this thread). The supervisor blamed Verizon! Instead of taking responsibility since Frontier absorbed Verizon Internet business--Frontier has decided to point the finger in the direction of Verizon. I have had Verizon service for over 5 years without issues. First issue with Frontier surfaced 10/15/2016, and they cannot do anything to resolve my issue. Funny thing, their voice messages claim this is a US based service customer center--100% of my dealings with Frontier has been unbelievable, and I mean this in the negative context. I would have provided zero (0) stars but I was required to select one (1). Customers be warned!

I am currently sitting on hold with a customer service rep who is trying to get a supervisor to help her with my account. I have been on the phone with her for 2 hrs & 42 min. I told her from the moment we got on the phone that my account is severely messed up & that I have been on the phone 2 other times this week with 2 other reps who eventually after being on the phone for over an hour a piece, say they're going to have to transfer me to a manager or another dept. because they've done all they can do. Her supervisor was standing there & I could hear her talking telling her what questions to ask me. After all that time & numerous requests, she never got on the phone & this conversation ended just like the others... I've done all I can do & a supervisor is not available.

Have been on hold for 3 hours today to speak with a supervisor. Have not had service with this company. Phone has not been on in over 6 months and they are billing me for a home phone 331.92 dollars for their services... My phone is off and no services have been provided but yet you want me to pay 331.92... Really. Where is the reality in this... Said they turning me over to credit bureau after holding for over 3 hours... Super rude and I don't recommend to anyone. The whole process has been a joke.

On both occasions at two different residences discontinuing service has been a total nightmare. Hours spent on the phone is worthless. They continue to send bills weeks after service is stopped. They do not provide means to return equipment. Once the head office on the east coast did fix one problem but now others continue at our second location. If any business deserves to be investigated this one is it.

Frontier hired a 3rd party company to lay new lines in my yard. They dug up the side yard and left it muddy and broke the fence causing my dogs to get out in the middle of the day so I went home to retrieve them from a neighbor's house. Then I was told my new plan would decrease in payment because I was receiving less channels. Nope - didn't happen. Bill went up. I asked for a manager to call me multiple times and was always told "you will receive a call." Nope, never did. I am going to just cancel my contract because a one time cancel fee is better than paying 300+/ month for service I shouldn't be paying for anyway.

Not a Frontier Communications customer choice. Was a former Verizon customer and that service was just fine. Since Frontier absorbed the client base the service has been an absolute disaster. Inadequate customer service, internet connection is often for days at a time (51 hours thus far). Major problems with the app. Non helpful personnel. Terrible wait times on phone support. I am switching to another carrier tomorrow. My advice to other potential customers: stay away.

Horrible customer service, changed our plan and price without consulting us. Was not given the option if we wanted them as a provider after Verizon sold out, left us dangling... after hours and hours of phone calls, emails, etc... we terminated after 2 months of getting the runaround. They wanted $495.00 for two months of service. Ha ha ha. Our service was on, off, on, off. They didn't care. They owe me 93.00 from a prepay when I was with Verizon. Ha ha ha. I won't get it. I hate them more than I can say! The worst nightmare I have experienced in my life. They suck.

What a scam. Spoke to con artist "Jason" at 1-877-433-3806 **. I was currently paying $180 with DirecTv. We worked my bill down to $110+tx to get the bundle that fit my needs. He claimed they have a current promotion with free installation and no connection fees. Well my initial bill was $326 of which $100 was installation fees. My monthly portion went to $213!!! This is $40 more than DirecTv - far from the $110+tx per month I was promised. Trying to contact billing is useless. They are either stupid, acting stupid, or the whole thing is a scam. "Jason" won't even return my calls anymore. SCAM!!! Why isn't there a class action against this company!!?

No sense beating a dead horse. Internet service (DSL) by Frontier is worse than terrible. Negative 5 stars best represent the service they will provide for you. I did a speed test about a week ago and download was 0.06 Mbps out of 3.0 Mbps max. For the math wizards, that is 60 Kbps. If you are old enough, that is 56.6 Kbps dial-up service. I have checked out a lot of the other internet provider reviews and the same horror stories that permeate this internet provider is similar to other providers. We seem to need legislative intervention to get the service that we are paying for.

This is not my first sparring with Frontier. I've been dealing with them since they took over in Santa Monica. Many service calls were made/confirmed, but only one showed up so this confirms others' issues with services not being booked. How can they still be a company? Their 300M/300M is a lie and so is their crappy router. Without even trying to solve my issue in person they just send out a new router and say "hey, now you install it." If I knew how to fix the issue myself, do you think I'd be reaching out to you? Would've been better asking my dog. We even went as far as to using our own routers since theirs cannot handle more than 15 users at a time! How can they even consider themselves as an internet provider when 60% of the time their network is down?

I absolutely hate Frontier, and I know I am not alone. I had Verizon Fios for TV & Internet for over a year before crap-show Frontier acquired it. During that time I had 0 reasons to call customer service. Never even called once. My internet was blazing fast and consistent and my channels worked as well as expected. Any change I wanted to do, I did online. Recording shows from my phone was a breeze and there were no unexpected charges in my bill. Since Frontier took over, I've had to call over 7 times over the course of 6 months. Maybe I should just have them on speed dial. Each phone call was incredibly frustrating and confusing. So without further ado, let's start from the beginning

The company took over Verizon and they continued to charge me the same amount yet they lowered my download and upload speed from 50/50 to 15/15. Five calls later and about 6 hours wasted I still don't have decent speed (1.70 download & .014 upload). I was told that it could only be tested on a cable ethernet connected computer. NOT...Another company I had tests the speed at their end and then asks to test 3 laptops wireless until all three get what is paid for! They are misleading, misinformed crooks!

This whole thing started on April 6, 2016 when Frontier made the switch from Fios. My cable was until I was finally able to reach someone at Frontier on April 30, 2016. I called during that time no less than 3-4 times a week and had "failed" calls, "no answered" calls, "dropped" calls, "put on hold" calls, "put on hold and then dropped" calls, the "someone will call you back" calls. I spent hours on hold with no one being able to help me. Finally spoke to Sara April 30, 2016 and felt sure that she would be able to help. I have already received a bill for $171.12 for which I have had no service (cable or internet). She scheduled a service call. May 6, 2016 the tech came and fixed the problem. I called and spoke to Christian about my bill (which was now $342.24) and not having service for the month and he assured me that he would take the balance off for April and an added credit adjustment for my trouble.

Frontier told my 91 year old mother in law who is in assisted living who does not have a phone or a computer that they could hook her right up...I called and spoke to customer service. She said there was no way she could help me. I told her she received a bill for $170.00 for nothing as she does not own a phone or a computer. Again she stated she couldn't help me, I asked to speak to a supervisor to which she replied "There aren't any here", when I asked her a good time to call and speak to a supervisor she hung up. So... at this point mom is paying 170 dollars for absolutely nothing with no chance for any type of refund... What is wrong with this picture? I see taking major advantage of an elderly person who just simply didn't understand about all the scams out there...

Two days before our contract was due to expire with the previous company Verizon Fios, my husband called and asked for a quote on what keeping our service with upgrading to the next tier would cost. They told him $168 a month, so we renewed our contact. My husband looked online the next day because he didn't trust them because of all the complaints and sure enough it was over $300. He called and they told him to pay it and it would be adjusted the next month. He said "no, we will pay what we agreed on and not a penny more", so they said they would note the account and mailed us the bill anyway. So my husband called back and this time they told him that there was no way they could give us the quoted price and that the bill was correct. So my husband cancelled the service.

Verizon cable box not working, Frontier sent out two new boxes. Not a problem changing out the boxes, but getting them to work was, and still is a problem. I have called three times, and each time I was on the phone for over 30 minutes after being on hold for approximately that long, and the issue is still not fixed. I can't get channels that I am paying for, caller ID that was being displayed on the television screen is no longer there, and the digital clock no longer exists. This is horrible service, I had no problem with Verizon. I will be switching cable services soon.

I received our bill and it was up $5.00. I called and the lady said it was typed in our last months' bill we have to go on autopay. I told her I only look at my bill and pay that amount. I noticed this month's bill it was up $5.00 and that's why I called. I did look at my bill for explanation why it went up. We have been Frontier customers close to 30 years. We are senior citizen on a fixed income and we signed up for the internet because of the price of $39.00 a month. We had no idea it was some deal that only was for a short time.

This company is the worst I have ever dealt with. I took long distance off bill to try to save $10 a month. Well they charged me $200 plus $65 in tax, which they never mentioned at time of call. So 5 months later and a monthly call to operators who said they will fix this problem, no correction of billing yet. Frontier should be banned from the United States.

I have been dealing with bill problems since the beginning of Jan. So I assume everything is good. In fact I call in Sept to be sure I have nothing outstanding. The lady says, "I see a credit so no." I say, "I'm good til Oct." "Yes ma'am you are." Oct bill shows up I have a bill, with late bill for sept. I really can't believe they are still in business. They should be barred from doing business.

Very dissatisfied with Frontier Communications. My supposed "hi-speed" internet download is .99 mbps and upload is .33 mbps. Ridiculous. I can't get anything more "in my area." I asked if I was paying for hi-speed internet, and the rep said yes, that's what they called it, even though the speed is terrible. Also, had a tech service call scheduled a week ago, took 1/2 day off work and waited (they said the tech would be at my home between 8 am and 12 noon). At 10:30 I called in just to make sure a tech was coming, and the rep stated I had nothing scheduled. I advised him I did, and that I'd taken 1/2 day off work to wait. He told me they'd just have to reschedule me. I told him forget it.

I contacted Frontier for my internet, TV, and home phone. On the first call to set up my account some guy told me my bill will be around $130 at month. After 14 days from I got a bill with amount $271. Also they told me free installation and was not true. Liars, trying to overcharge for free installation. PLEASE DO NOT USE THIS LIARS. THEY STOLEN MONEY and this is not correct. Use a real and better company not Frontier!!!

A tree knocked out all of the internet for our area. Other than satellite, Frontier is the only provider. A service man and bucket truck showed up and worked for multiple hours. They even drove across my property a couple of times to check things. They fixed the internet on a house by accident and the house across the street, but not mine. I use my internet to work from home and now I have to wait an additional 48 hours for them to come back out specifically to fix my internet even though they've already been out. Because of security protocol, I can only access the database that I work on from certain IP addresses, causing me to drive 80 miles each day until they finally get around to getting BACK out into my area to fix my internet.

I've read just a few of these reviews and can't believe we all had the same horrible customer and service experience. Here is my deal: Found ad to bundle internet and Dish TV. Called Frontier to set up the bundle. This set-up call should have been enough to tell me not to do it, took an hour to set up on phone. But I was saving $80 a month. Set up install for a Saturday of both services. Next day I get email confirming install but it's for wrong date. I call to get corrected and am informed that they don't even do installs on Saturdays. So I reschedule for a Thursday between 8-12, nobody shows. I took a half day off work. Called rescheduled again for another day, took another 1/2 day off work AND SHOCKER nobody shows, nobody calls. I call and reschedule a third time, this time they can't even find my profile in their system. I have to start from scratch and reorder everything.

Everything that everyone else is saying about Frontier is true. My partner and I had the same horrible experiences with them. I am a super patient and understanding person, and hardly ever write bad reviews, but the service from Frontier was so substandard and incompetent, that I feel compelled to spread the word. We were not aware that we had been switched from Verizon to Frontier until a few months into it. We loved Verizon, and rarely had any issues with them. When we did, Verizon took care of us right away and compensated us for the trouble. Frontier was the complete opposite. They lied to us about why our service wasn't working correctly.

Worst company ever!!! Third time that I spent all day with no internet service and trying to fix it! No storm or anything that could possibly justify the problem! I'm paying for a service that when I need the most it doesn't work! Again I spent my Sunday with no internet service at all!!!

When Frontier took over from Verizon I had about a year left on my contract. I can't remember but that had to be late 2014. I remember my contract was over in January 2016 and I wanted to check out the competition as I was unhappy how the switch was made. I called and asked when my contract ran out. I was told October 2016. I knew that was wrong but since the cost would remain the same I let it go. Late summer 2016 I called about the service contract being up in October and was told that it runs through January 2017. I started getting a bit angry but put it on my calendar. Now it's October 2016 and I'm going to switch service in January. I call and after waiting on line for approximately one hour I am told that the INTERNET contract is over in January but everything else remains.

Never had a problem when FiOS was the carrier and now nothing but problems. A service call that was supposed to be here between 9 & 12 didn't arrive until 3 because he claimed it was not on his schedule. Took 45 min on phone to get response... changed router and now my TIVO does not work. Tivo checked & it is the router that does not have the power to reach the room where the Tivo is located. Never had that problem with Fios. Called today online for 1 hour until I reach service, they connect me to another number that says 45 min until rep but has call back option. Opted for call back option & get cut off. The worst company ever.

Frustration doesn't even begin to describe the experience. Attempted to contact customer service multiple times, cannot get clear resolution on the additional FEES that all of a sudden started appearing on my monthly statements right after they took over from Verizon. Requested to have the unnecessary charges removed then adjust the bill, but you continually get placed on hold for over 45 minutes waiting to get transferred to a different department, then the phone line just disconnects. Even the chat session is a very painful and prolonged process. Do yourself a favor and look elsewhere! YES, I've had my service disconnected and the new service provider will pay for the termination fees.

I have tried numerous times to solve my issue with server being down and found out that my account was in vacation mode even though I have requested to be turned back on certain date. They put wrong date for activation for another month! It so frustrating to deal with people who cannot take instructions very well. They cannot escalate request to turn back on, but I think since they know my contract expired today and I want to cancel due to very poor service, I think it is a stalling tactics or just incompetent. DO NOT get Frontier for your cable, internet. They do not deserved any stars!

Why is it that my internet is STILL not working consistently six months after you took over FIOS? My internet CONSTANTLY goes out and uploads are slower than ever. I am fed up with it and ready to cancel my service. Calling customer service, and if you are lucky enough to even get someone to answer, is no help when most of them can't even be understood. Asking to be transferred results in being cut off completely. Get ready to lose a customer.

I was on hold for over 3 hours to get a supervisor named Mike and within one minute of our conversation, in mid sentence, the phone hung up. This is the worst customer service ever. DO NOT LET THEM SWITCH YOU. You think they would have called back, uhhhh hell no. Working on another provider. They will never get my money again. DO NOT USE THEM. I will make sure I plaster that message everywhere!!!

I have waited 6 months for them to get their bugs worked out but it is only getting worse. Service goes out and the techs are clueless telling me my cell phone is interfering with the wifi. I have been without internet for 3 days now and I have had several different reasons why but I still have no service. I even waited on the phone for 2.5 hrs to get no result. Do not use this company, you will regret it.

A salesman came to my house September 15, 2016, against my better judgment I ordered Fios. The tech was to show up September 21, 2016 between 8-12 am. No one ever showed up, October 7, 2016 I get a bill for 358.00 for set top boxes and fios tv I never got. How can Frontier be allowed to steal from its customers? They have caused me so much stress, I can't put into words. Can you please stop Frontier have them fined or something!!!

I am so frustrated, I just got off an online chat after 30 minutes with no real answer. I have called in multiple times and every interaction has a different answer/resolution. It seems like no one has any idea what is going on and provides the answer they THINK will solve my issue. I have no faith in the answer and am worried I am being over billed on a promo. Terrible. When I asked to file a complaint, I was TOLD to go onto Facebook where it might get seen. That tells me, the only way to get noticed is to make it public. That's awesome.

If you are considering this company don't do it. I have tried to cancel with them almost a month ago and they still billed me another time. Tried to call them and the girl tried to say she need a PIN number and I told her they always use my ss#. She claims she can't find me that way? They hung up on me when I questioned her on it. The first time was 20 min hold. Then I called back 18 min hold and the system disconnected cause no one would answer. So now my wife is calling to see if we can get them to answer another number. So unless you like giving money away find a different company to go with. Also in case you actually care Frontier I plan to post this on every website I can until someone fixes this!!

#Frontier formerly Verizon were the worse thief. They give me a one year promotion of $34.99 and then one year over and they change back to $80 a month, and I disconnect the service in September 8, 2016 and now they charge me $250 early termination fee. WTF!!! And I called them up and they says my contract was over in October which no one informed me when I want to disconnect the service and now I have to be responsible for it!!! I talked to so many people there, all ** me around... SHARE this out! DON'T USE FRONTIER. They suck AS HELL!

I have been with Verizon FIOS for many years for internet and cable TV service. I also had a monthly automatic bill pay set up to pay for service. All of the sudden I started getting bills from Frontier Communications. Never heard of the company so I just ignored it. Then I get a call from Frontier saying that they are my new internet and cable TV service and I now owe them $$$ for about three months of service. I told them that I had automatic bill pay set up with Verizon and that should have been taken care of. Rep on the phone said they would investigate. Frontier called me back, but rep said that the auto pay information did not transfer over when Frontier took over.

I can't even give Frontier one star. They have antiquated policies that do not put customers first. They can shut off a customer within one minute and can't turn them back on for days or even weeks with no explanation. I've spent more than 10 hours on the phone with them and I give up. They should be ashamed!

Just moved here and decided to try frontier because the price was right. My install was scheduled for 10/5 between 8am and 4pm. I waited all day. No call no show. I called them after 4pm and was told that the tech had an emergency earlier in the day and I had been rescheduled for 10/6 but was marked as priority and they'd be out first thing. OK, things happen, no problem. 10/6 I showed up at 8am (we're not moved into the new house yet and are driving there daily) I waited. At noon I called and asked where the tech was. He was on another call but I was next on the list and he should be here soon. At 4pm I called, he's running behind they said. Should be between 5 and 6. OK, I waited. 6pm I called. They rudely informed me that the tech could come as late as 8:30 and they hung up. I called back. It took three phone calls to talk to a supervisor... I kept getting placed on hold and hung up on.

Well where do I start? How about being switched from Verizon that sucked then my Bill went up and Frontier tried to tell me it's the same as Verizon and it's not. They said I was under a contract which It was not and every time I called I would hear kids in the back because some of their customer service people are working from home and every time I would call I would get a diff. quote from these people. It has been a nightmare for 6 month. I've sat on hold for over an hour but today took the cake and this is no lie. I have my cell phone Bill to prove it. I was on hold for 3hours and 45min. to get my Bill straight from all the over charges and have my wifi turned back on and now 9 hours later still no wifi.

Bad customer service. Nobody can help us out on our cable or internet and we been trying to get this fixed already for three weeks and nobody can do nothing about it. They keep clicking the phone and nobody does nothing. They only lie and the managers don't want to talk to you. Nobody helps out, they don't care.

So done with Frontier, they bill me and tell me I have until October 13, 2016 to pay my past due, and they disconnect my internet service today. Today is the 6. When I try to call them I am on hold for one hour and finally get someone and tell me "you have the wrong department" and I am on hold again. Another hour and I still don't get anywhere. Ugh. I called Spectrum and switching to them next Friday. I am done.

Today I placed three different attempts to contact the customer service and all were on hold. First call was for 1 hr and 11 min and finally I hang up. Second call it took 13 min before someone pick up the phone and put me on hold again. Third I went online and tried to chat the customer server but she also put me on hold. I'm so mad and will disconnect this stupid account!!!

So for over a month, we have had issues with our internet disconnecting (usually reconnects quickly) and super high latency spikes (ping averages 30-35 ms to google, spikes at 3000 ms). It took over a week for a technician to come out and say one of our DSL lines was broken. I noticed that the disconnects were less frequent but the same issue was happening. They also decreased our speed from 12 down 2 up to 12 down 1 up. Even though I'm paying an extra $15/month for that extra 1mbps upload (which is important for me).

I have had Frontier for the past 5 years never had a problem until Saturday 10-1-16. After a storm the internet kept dropping. I contacted tech support and was told that a technician would have to come out and was scheduled me for Tuesday (No time frame was given). I called them back to make sure the tech called me because of work being done on house. Someone is always home at my house. Tuesday came and went no one came. So I called and they said there was glitch in the system and they scheduled me for 9 pm which is too late so tech will show up on Wed between 8 and 12. 11:30 rolled around and no call so I called them and they said the tech came out on Tuesday and I didn't answer the phone.

I always bragged about US customer service is the best the world. Not until I met customer service guys from Frontier Communication. They are rude and showed no interest to solve the problem with customer or offer any help at all. I live in California and used to be a Verizon Fios customer. I don't have no problem with Verizon at all. Not until this March. Now Frontier sent me new bills which they claimed best available price which I got nothing more but to pay $30 more money. What a ridiculous company. I would not want to stay with this company anymore. I'm enough with their ** service and considering the other service provider in my area.

When this company was Verizon Fios I never had any issues ever. Since their stupid transition to Frontier company it has been nothing but a damn nightmare, I was on a chat with a representative to inquire about a new plan and possibly renewing my contract and I simply asked questions and asked her not to change anything. That I would think about it. Well she changed it. Found out on my $400 dollar bill the next month. $300 dollars higher than what I was paying. I was frustrated, upset, angry, mad. I called various time. Took these idiots to the bbb and nothing got solved until I called another 50 times.

Since Frontier took over the Verizon, the service became awful and they are trying to rip you off as much as they can. I called them more than 20 times to report for poor service, I was put on hold for more than 30 minutes, finally someone answers the phone and I complained about the service and finally they told me that someone will be there on such and such day. Guess what? No one shows up and I stopped doing the payment. Please, please don't support this kind of companies. Let them understand that the people are not stupid.

I was given a new 2 year contract for services from 7/01/16 to 6/30/18. After 2 months it finally was billed correctly on 8/22/16 at 191.98 minus a $10 credit for the first 12 months. Somehow when a representative added my digital voice, which was omitted in error by Frontier, it triggered additional charges including an early termination fee, discontinuation of services and other charges. I keep telling Frontier to reinstate my contract as agreed and billed by Frontier on 8/22/16. They keep telling me their systems will not permit them from doing what is right by my contract. The representatives are not empowered beyond $25 credits and the supervisors have repeatedly told me things have been corrected.

I had Frontier for internet and phone and TV. I wasn't happy with the TV service. I called and asked to see what the early termination fee was twice before I canceled. They said that there was NO cancellation fee as long as I kept my internet service. I said and how much is the internet service going to cost me. They said $54.99. They said I will get a small bill since the service is prorated. Monthly bills come and I get hit with an early termination fee of $153.00. I called, they said that they can't help me. They have to send an email to higher authority and that they will get back to me. No direct line. I said, "So basically you are telling me I'm screwed?" They said, "YES". They don't even try to work with you. Worst customer service!!! Worst company ever. Do not get their service!!!

I came home to find that my service has been suspended. I called customer service and was on hold for 16 minutes then someone picked up the line then hung up. I immediately called back to sit on hold another 12 minutes, I spoke to the rep and she advised me of the amount due on my account. I advised her that I have auto pay and $152.86 has been coming out of my account and I have the bank statement to prove it. So the question is where is my money going? I am currently on hold, the call duration is 1 hour and 58 minutes and counting. This is crazy!

My experience with Frontier is like everybody else that I read, so I feel it's not just me. I also did not have service for a month and a half and techs would not come out saying different excuses like it's in the line and I'm in the hot zone and would have to check periodically to see if I can get connection. But yet, expects you to pay for service you don't get. Then the last straw was I called and cancelled and the lady said she would take care of it on Frontier's end and took care other maintenances that was attached without me knowing. Come to find out 5 months later she did not closed it out and they want me to pay for 5 months of service, they were only willing to credit 30 days!!!! For a mistake on their end. Paying for not just for crummy service but an employee who did not do what they said they were going to do. #Trying2StaySaved

I decide to try Frontier internet just because where I live is just two options of internet and I was thinking this company was the less worse but I was wrong. The service is terrible and the customer service is worse. Yesterday October 3rd 2016 I decide to cancel my service with them because the internet was really bad. I wasn't able to even be in my phone and watch Netflix because just stop working. I call September 26, 2016 and after long wait in the phone and transfers 2 times to different "department" just to ask them if they can send somebody to check the internet, they schedule me an appointment with the technician for Thursday September 29, 2016.

I was a longstanding Verizon customer, and was forced into Frontier as a result of the sale. During the transition I was without cable and internet for 3 weeks, with no ability to contact them. Now my bill is nearly double what my Verizon bill was. But I can't get in touch with anyone. I am fed up and now shopping around for different plan. This is usury. They are taking advantage of their consumers.

All I can say is run as far away from this company as you can. The absolute worst company I have dealt with in my 61 years. I know you don't know me or trust anything I say because of that. But honestly folks -- get away from overpriced services and the worst customer service that I can remember --- honestly.

This company is the worst I have ever dealt with. I am a new customer and after weeks of waiting for service to be installed and countless telephone calls and time taken off of work to meet techs that never came I am disgusted. Every time I called I got a different person who told me a different story. I spoke to supervisors who said they would call me back and never did. I have found a new provider and I am cancelling frontier/Dish. I strongly recommend that you use another provider.

I have never received a correct bill from Frontier Communications after they took over Verizon. When I complained that I was being billed for a phone service I didn't even have, they cancelled the service then charged me a $250 charge for terminating my service early!!! They kept sending me bills that were incorrect and I refused to pay the incorrect fees. Then they turned off my services BUT continued to bill me as if I was still getting cable and the internet!!! The humongous delinquent bill is impacting my credit score. I need them to fix the bill and send someone to my house to collect the equipment!!!

My experience since Frontier has taken over from Verizon has been nothing but bad. We weren't given any choice and suddenly our internet service was spotty and unpredictable. I use it for my business from home and it would slow to a crawl for no reason and then speed up again. I called and scheduled an upgrade. They told me that, to get the best rate I would have to switch over and pay the increased rate immediately, even though I would have to wait for a technician to come out and install new equipment. They scheduled this for 2 weeks later. The guy never showed up after I waited all day. They said the order had been inexplicably canceled (it got late and the guy wanted to head home is my guess). Also, when they took my order for the new service, somehow they canceled my premium TV channels, which I have still been paying for the whole time.

Frontier FIOS is a JOKE!!! I have had nothing but problems with my service ever since Frontier bought out Verizon. The problem that I have now is that I keep losing my internet service. On 9/23/2016, I lost access to everything on my cable box. I called to find out what happened and the tech asked me to reset my modem. I done that and the cable box started working again. Good right? NO!! By resetting my modem, I lost my internet service. After spending several hours on the phone with about 5 different techs, my problem was not resolved.

After purchasing a home in end of May 2016. I find out Frontier is only internet provider in my area. I call and order service which supposed to be 5mb down 768kb up. Tech installs. Great. Get charged install fee. Service up but dropping many time throughout 24hr period. After many calls and visits, wiring replace to house still no better. Speeds delivered 1.5mb down 256k up. Called Frontier manager "Sorry area is oversubscribed 40mb serving 30+ customers." WTF! So I cancel service because they tell me they cannot provide the service I need. They send me a bill for $55 which I did not pay for services not delivered well. Frontier reports to credit bureau late 3 months then charge off account causing a big hit on my credit report. Do not do business with this company at any cost!

When Frontier acquired Verizon accounts, they have managed to create serious problems for many, even those who never had Verizon. I read the complaints, I can relate. A company that once cared about customers, no longer has the ability to do so. Customer Service is in no longer in a position to help, as they are not in the loop, thus the transfers and long holds adding to the frustration. I have invested too much time trying to get an answer to one question, "When will my internet connection go back to what I pay for?" There is no answer. They just don't have one, or it is some well kept secret. As there is no end in sight, I will not continue to pay for interrupted or no service any longer.

I would rate this company with zero stars. There is no solution to anything. I'm getting a double charge for August 2016 and I had called to cut off my service. I had no contract due to being with Verizon for many years. Gentleman sold me a plan of 50/50 54.99 and come to find out that there is no such plan. They signed me up for a 75/75 plan for 75.99 that I never agreed to.

Ok so I had Bright House but had Verizon Fios before and wanted to take advantage of a new customer bundle offer from the new Frontier. I went on facebook to ask friends about Frontier, they all warned me, "Don't do it, we have had nightmares with them, your bill will be huge", etc etc etc. Sooo... went on live chat to see what was available because there were like 3 different Frontier websites with different bundles. Chat agent didn't even know about most of them, I had to send them links. They said none of those were available. They said, "Give me a minute to see what I can come up with." He comes back with a great bundle offer that he put together with the help of his "team leader", and said "this is the best possible deal I can get for you in your area." It sounded too good to be true so I accepted.

I was forced to switch from Verizon to Frontier about 4-5 years ago. Their internet service has been poor to say the least. Max speed in my area is 1.6Mbps. I was having trouble again with slower than normal speed. I called technical service and they did a diagnostic test. My upload speed was 0.42 Mbps and my download speed was 0.24 Mbps. They said the line showed good speed coming into my house, so we set up an appointment for a service technician to come inside and check things out. An appointment was set up for 8:00am - noon timeframe. I took a vacation day to stay home for this service. When no one had showed up by noon, I had to call customer service to check. The girl said she would call the service tech to check on the status and call me back. She called back and I was told the tech was running behind on the appointment before mine, but I was next and he would call me when he was on the way.

I am currently signed up with Comcast for my home internet service but thought of switching to another carrier in my area, which is Frontier. I did a web chat with the representative named "George". The guy after applying some promo codes on his side offered me FIOS internet with 30 Mbps Upload/download speed for $24.99/month with no service commitment, no installation charge & $50 Amazon gift card. I was amazed and excited. I called Comcast and disconnected my existing service and gave this guy excellent reviews and in such excitement did not copy the whole chat but only some useful info like the order no, tel no etc.

After 5 years of reliable, high performance internet access with Verizon, I noticed poor performance of my internet connection shortly after my service was switched to Frontier. Not just my computer but also streaming media like Netflix and Amazon Prime. I'm not going to bother calling support or customer service because of the timing of the issue. I believe that Frontier needs to generate cash to pay for the purchase of the Verizon pipe so they throttle bandwidth down with the intent of then up-selling customers that call in for help. I've already signed up for Time Warner Cable at almost half the price and I'll be cancelling my Frontier service within the next week.

I had no choice when Verizon switched to Frontier. Our internet was shut off today even though I have made my payments. I used the option "chat with live specialist" (on my phone cause no internet). I was transferred to another chat room, after typing my complaint, was transferred again. This was 45 min. I got off chat and called. Placed on hold. Chose option to have a call back at a specific time. They called back 30min after that time. I called again. Another 35 min. wait time. They called back, when I answered they hung up. Had to call back again!

Was never notified we were being switched to Frontier. Speed was slow, with high price. After disconnecting the service, I had a credit of $100+ credit. They told me it take 3 MONTHS to get the credit back?!!! 3 months passed, no check. Called back to check on the status, and they said the refund was NEVER PROCESSED. Supposedly they rush the refund and take 7 days. 2 weeks passed, still no refund. Now sitting on the phone, and they can't find the account?! Got transferred to collection, another 15 min wait on the phone. They finally informed me that after the last time I called they processed the claim 2 weeks after, so I will have to wait an additional 2 weeks to receive the check. This is beyond outrageous!!!

I just received a $150 offer to recommend Frontier to friends. There is no amount of money that would make me recommend Frontier Communications to anyone! Since they took over Fios from Verizon, it has been a nightmare. On Demand services were not available for months after the switch and they never offered any sort of discount on my bill. Some of the channels in my package were simply not available to me so it took several attempts with long wait times on the phone to resolve it. Verizon would've had it figured out in less than 30 minutes.

I called my phone/internet provider, now Frontier to try to cancel my existing services and I was given the surprise I was placed on contract without my knowledge by the prior company Verizon Fios. I never agreed to renew my contract because I was always unhappy with their service. I have had Verizon Fios for four years prior to the merger/sale. Frontier does Not want, because they do not have, to show proof that I renewed the contract. Now they are charging me a cancellation fee.

Called Frontier customer service and talked to a rep, who then transferred me to the technical department. The "technician" answered and I told him I needed to activate the cable card I was installing in a new tuner for my Media Center PC. After telling him which cable card it was (we have 5 in the household) he proceeded to tell me to "power cycle" the tuner, which I did. Then check our FIOS modem, the FIOS Battery backup...and was most likely going to have me check the junction box on the outside of the house. When all he had to do was take the cable card ID and make sure it matched the ID of the tuner(s) as this unit has 2 tuners and if not assign the right IDs on his computer. It's not hard to do. I got frustrated at all the unnecessary running around and hung up. So I just wanted to be able to get a few subscribed channels that all my other TVs get fine but can't because of stupid techs.

I am moving to another city in Florida. My internet provider does not provide service in the area where I am moving to. I called Frontier. I spoke to a sales person by the name of Philip. Philip was polite but very fast talker. He offered me a package of TV with 200 plus channels, 50-50 internet, and unlimited phone call for a total of $89.00 dollars a month. He started asking for my social security number, driver's number, telephone number ext. He said he was not able to complete the sale without that information. Neither could he give me the total monthly amount. When he transferred me to Customer Service, the person was not able to speak English. I waited 45 minute to talk to another person. They finally told me my bill was going to $149.90 per month. At this time I canceled my order. Still not feeling right about the information I gave over the phone. The sales practices they have are very misleading. Do not make business with this company.

I am totally outraged at what Frontier is trying to do to me. First off, I never even knew my service was changed from Verizon until just recently. Apparently this happened months ago. Not only was my service provider changed without my permission and/or knowledge, my service package that I have had for many years was also changed, and changed to a much higher cost to me. Now I have this bill for $858.87 that includes an over $30 late fee!!! I have had my Verizon Fios on an automatic pay for years, so I know that not once has my payment been late. Over $40 in misc fees, upgrade charges, Complimentary Upgrade for $31.99??? The definition of Complimentary means FREE! There are so many separate charges for items that it appears that I am now being double charged for everything?

When we were switched from Verizon to Frontier I talked to a very nice woman who told me my bill would be actually lower than when we had Verizon. I got the first bill. $208.00. Slightly lower than Verizon. Then the next bill came and it was $297.00. I called and called and called. Two times I got through to people but ended up getting hung up on. I finally got through one more and said that I want to cancel my service. I got hung up on again. We have since switched to Charter but today I got another bill from Frontier. $327.00 plus the $297.00. I'm not paying until someone calls me and corrects the bills.

Spoke with billing a week ago as automatic withdrawals were taking place monthly after acquiring Verizon high-speed services. Advised that these payments were erroneously taken and well over $60 overpayment. Explained that I needed this money back ASAP to pay other bills. Was assured that my check was confirmed and verified to be sent to me within a week.

First, I have never written a review about a company before lest you think I'm one of those people without a life who lives to blast others. Frontier should be shut down. They have no idea what they are doing and frankly, don't seem to care. I own a furniture retail store. Our business from sales to orders to website to external communications depends on the Internet connectivity. Friday, September 23, 2016, the Internet connection via Frontier quit working 30 minutes into our work day. Since that time we have expended 9 hours of time talking to technical support and customer service and have received no less than 15 different very sincere explanations of what has gone wrong. I was told we were upgraded to a faster speed which had requested but the Internet connection was shut down until someone "pushed through the order and closed it". I spoke to a woman who verified that she closed the order. Still no service.

I still can't believe all the crap Frontier has put us through. The signup process was great and almost sounded too good to be true with all of the specials they had going on. My husband took the day off work solely to wait around for Frontier to install our internet and they never showed up. We had canceled with our previous internet service provider the same day, expecting them to show up, and have now been without internet for over a week. After calling, waiting an hour just to speak to someone and being hung up on every time they put us on hold to "review our account" we eventually spoke with someone long enough to find out the router was being mailed to us and they forgot to let us know they changed their minds. After eventually getting the router it still didn't work.

Service is bad, internet is very slow and off a lot. A few weeks ago my phone was off and they did not fix it for 3 days. The really bad thing was that the problem was in their own office and after 3 days was fixed in under 5 minutes. This is a business account and it was extremely hard on our business because we count on our phones to run our business.

Spent 50 min trying to get an answer on why I was billed $441.10 rather than $213.00. After several sessions on hold, I was told they did overcharge me $228. The service agent told me she was unable to get hold of a supervisor to issue the refund of this size. I was given an investigation # and told I would be called back in 2 hrs by a supervisor. 4.5 hrs later I called back and asked for a supervisor. After several more moments a supervisor came on and verified everything I was already told. Now they want a copy of my bank statement to show the overpayments they admitted to doing. Goodbye Frontier.

Been without TV service for 3 days. Tried numerous times to contact Frontier but, put on hold for over 1 hour and then disconnected. Cannot get any answers. Very frustrated. The worse customer service I have ever experienced.

When the acquisition was made back in or around March, we were not notified. We just received a bill from Frontier, a company I had never dealt with or heard of. Then, I started getting bills from them, which clearly showed they were cashing checks pulled directly from my Wells account, CLEARLY made out to Verizon, in amounts ranging from $179 to $256. My home phone bill should never have been more than $35-ish. When I finally got a hold of someone to dispute this, I was given four case numbers, for all of the money they had cashed, but for which they could not account for nor explain how they applied it to my bill.

After 4 days trying to get our service connected, I was just told that there is nothing I can say. The company just doesn't care. Since we were transferred from Verizon there have been nothing but problems with services received. Then they doubled our monthly charges. After 3 months of trying to get the correct rate, they still cannot make the adjustment. So now they cancelled our service. I spent 10 hours on the phone over the past 4 days trying to get the issue resolved without success. Three times I have been assured that the problem has definitely been resolved and the service will be back on within 24 hours. 24 hours!!! Later, again nothing. If you have any issues, don't even try to resolve them by calling the company. Just cancel the service completely and save yourself a lot of wasted time and headaches. Any other company out there is better than Frontier. Even the good old fashioned "rabbit ears" would be an upgrade to Frontier.

Previous to March 2016, I notified Verizon that I would be relocating from CA to OR and that I would have to cancel my account. They were in the process of being taken over by Frontier Communications. I was sent boxes by Verizon to return all cable boxes. They were all returned and all final bills were paid to Frontier who took over my account. We paid 100% of all that we owed. Since April, I have been receiving invoices from Frontier who has increased the amount due by $200 monthly. I can't even begin to state how many people I've spoken to (Always starting out in a foreign country - I believe the Philippines) and being transferred more times than I can count to other people. Once (around July) we were guaranteed that we would never see another bill and they verified we had properly closed out the account. Bills keep arriving. I finally LOST IT and INSISTED on talking to someone in Management.

I moved & canceled service a year ago....bill is 1,346.57. I called to cancel this service a year ago b/c I moved. Representative told me they can't cancel it. I asked to speak to supervisor, placed me on hold and no one ever returned. Still getting monthly bills. Who continues billing a customer who doesn't use the service? HORRIBLE COMPANY... Any lawyers here for consumers with this issue? They are running the bill up on me. One CRAP company.

Back in August of 2016 I received my bill for August 1st through August 31, 2016. I saw a credit of $505.63 which they then applied my August bill of 144.84 which resulted in a credit of 360.81 and on the bottom of the bill in bold type it read, "You currently have a credit of $215.99 on your account. You do not have a payment due at this time" so I didn't pay the bill. I tried to contact them but after holding for 30+ minutes I hung up.

For almost 6 weeks our landline phone has been unable to get incoming calls and the outgoing ones are of such poor quality cannot hear others thru the background noise on the line. A tech came out in a week and said the line from the street to the house was bad and had to be replaced. It would be done within a week. Long story short many calls to the repair number got nothing but more promises that the line would be replaced at a later date. Tone, Ana, Joel, Arleen, Russ and Paula are just a few that promised the line would be replaced on certain dates, always a few days later. Still waiting and the next promised date is Sept 29. No other choice for landline. Nowhere to turn.

We have a business in Idaho. The only option we have for landline service is Frontier, we are unable to get VOIP phones because our Internet speed is so slow. Our phones have been down for almost 24 hours. We have customer complaints being emailed to us, and Frontier could care less. We reported it yesterday morning, and they told us they do not do same day tickets. If this happened once in a while it would be one thing, but we constantly have problems. Our fire alarm is constantly going offline. I am SO unhappy with them. Unfortunately, moving our entire company to a place that has more options for phones/internet is not an option. I realize there is not a lot of business where we are, but we are still paying for a service.

I received my bill for the month of August which was $85 more than the July bill. I called to inquire and was told I would be placed on a new plan and my bill would be about $50 more as my Verizon contract had expired. I get my bill for September and it's now $100 more than the August bill. Apparently the rep did not make the changes last month that she said she was going to make. I'm now 3 calls in trying to rectify this bill. They are a fraud company that just adds charges to your bill with no validation and something needs to be done about it. This very same thing happened to my mother in law. If you are not making changes to your bill then there is no reason why it should fluctuate every month.

I had Verizon, I never had an issue with them. From one to another I received a bill from a company name Frontier. Never heard of them before. I did not get a written notification that my contract would be forward to a new company. I am extremely responsible paying my bills so I got freak out if I did not pay my internet bill specially for my business so I continue to make my paying on time. I originally had a one year contract with Verizon so it would expire on Nov 2016. I called "Frontier" a few month back to advised them I will end my contract in Nov 2016. What can I do. They advised I need to pay a ridiculous cancellation fee or wait until my contract expired in Nov 2016. I asked the representative to notated my account. She assured me she would. I called today. Spoke with a female rep. She was extremely unprofessional, rude over the phone, advised I had a 2 year contract!

Trying to call and have been on hold for over 45 minutes. Disconnected 1 time then tried being sold on maintaining the account. Finally disconnected again. This company does not have it stuff together.

Others reassure her that all we be fixed by the next billing cycle and yet others tell her that without a doubt they will call her back to explain what was the problem. Only one time a rep called back because the credit for that billing cycle was over one hundred dollars.

It's amazing how consistently poor the service is for this company. Very poor customer service problem solving abilities. Lonnng phone hold times, and disconnects, so you have to start over, then your problems are still not solved... And they don't call you back with the number you give them in case you get disconnected... Pure frustration and neglect of customers? I never dreamed a real free market company would or even could get worse than the DMV or Soviet-style "services" where shortages reign and customer care is only pretend - a slogan of the opposite of what they are really up to. Monopoly? Captive market with little alternative choices (a cartel)?

We were with Verizon and had to endure the transition to Frontier. What a mess! First of all, we have several lines with them and had to cancel one of those lines. They charged over $700 to cancel the one phone line of service!!! When I called in the first time the rep couldn't waive the fees but told me a manager would call me back first thing in the morning. Surprise! No phone call!! I call back 2 days later and get the same runaround: no manager there on premises and that they close at 5:30. Meanwhile I am in CA and can't get help after 2:30? Are you kidding me? What kind of business doesn't take customer calls after 2:30??? So again I was promised I would get a call first thing in the morning so that a manager calls me so I can get this mess straightened out. Won't hold my breath because I doubt they will.

I am writing on behalf of my elderly mother. I've been dealing with Frontier since June 2016 and to date nothing has been corrected on her account. A move to another county prompted a transfer in service along with a new phone number with area code. I've placed 1-5 calls a month every month to get various items resolved.

I have had Frontier since it was acquired from Verizon several years ago in my area. The speed has never been anywhere close to where it should be. I finally broke down and decided to upgrade to the fastest speed they offer which still lags way behind any other. I was told at the time that there would be a one time charge of 29.99 for the upgrade, no installation fees or anything else. This was done in July.

We recently moved to Carbondale, IL and unfortunately were stuck with Frontier as the only internet service provider in our area. We placed an order for internet service in August 28 and the earliest installation date they could give us was September 20. During that time, we changed our phone numbers to local area codes and called Frontier 4 times to confirm the changes were made on our order. Once three weeks passes and September 20 actually arrives, no one shows up. Call back to Frontier and was told the tech was busy, would make it out tomorrow. September 21 comes - no one shows up. Turns out no one updated our phone number in the system, so the tech called our old phone number. Now we are told we will have to wait another day because the techs are busy. This is by far the worst experience I have ever had with a company. Avoid at all costs if you can.

I have been calling Frontier Communications for the past couple of years trying to fix the kinks in my home internet service. Our service was continuing to become sketchier and sketchier so I became diligent in calling this summer to reach someone who could correct the problem. I called in July, took notes on who I spoke with and what he said. He even quoted me a price $30 less that what I was paying and was shocked that I was being overcharged so much for the service I was receiving. He told me to call the service department in the next 24 hours and work something out. After being on hold for over an HOUR, I had to move on.

We live in Long Beach, CA and were Verizon customers until April 2016 when we were informed Frontier Communications would be taking over our contract. We received a letter from Frontier that our Verizon contract would be honored through February 2017, when it was to terminate. No problem. All was fine until the July 2016 bill with a $20 credit to end in Feb 2017 was missing. I called Frontier, they apologized and put the credit back. Same thing happened in August, so I called again and was once again apologized to and told the problem would be corrected. I was a bit annoyed to have to call each month, but hoped for the best.

I have been a Verizon customer for the past 3 years (I had zero issues as a Verizon customer). Shortly after the transition to Frontier, we began having numerous billing issues. Each month we saw something on our bill that was incorrect (normally small amounts), so we contacted them and after lengthy on holds, lengthy discussions with numerous employees we would get the erroneous charges backed out. I had become very frustrated with them & wanted to discontinue service as we were moving to a new home & I wanted to go back to DirecTV (I had previously had DirecTV for over 10 years & only changed to FIOS because we were renting & the owner would not allow a satellite). However, now that we were buying a home & the history of ongoing billing frustrations since Frontier took over, I was happy to be moving & be done with dealing with Frontier.

Frontier customers or potential customers beware... I have been threatened with collections by the aforementioned when they have not provided services as my cable, internet, and phone have not worked. I have been very vocal with Frontier through numerous contacts since April to the point that I have switched services due to their horrible customer service.

Last March I assisted my ninety-five year old mother in reducing her Verizon internet/TV/digital phone package prior to the corporate sell-off to Frontier. My father had passed away and she needed to cut spending. (Her food budget is five bucks a day, but with her pride, she WON'T take assistance, PERIOD.) Somehow, Frontier has upended everything! They issued a new account with a new phone number listing an area code in Los Angeles, not the Inland Empire where she lives. My parents' land line is a historic number in place for decades. It was originally a "party line" installed by GTE (Verizon) in 1951, then changed from the old Yukon exchange to the newly approved NANP (North American Numbering Plan) with an area code. So be assured, there is NO WAY this land line number was to be altered!

I was contacted by a Frontier upgrade account service guy. I was already paying $103/month for phone and internet. He said he could drop my monthly bill to $99/month if I add TV. So I did. He could not give me any paperwork at the time as he needed to be at the office to fill it out - stupid me - I trusted him. Once they put in the TV service, the phone stopped working. I called day after day being on hold 45 minutes or so - finally got a tech support guy and he was totally condescending and put me on hold for another 45 minutes. Finally I called the next day and reached someone who tried to solve it from their end. Didn't work. Called back - on hold another 40 minutes and they scheduled a guy to come. It was a simple switch issues the 8/20 guy should have addressed.

First they disconnected our service (when they took over from Verizon FIOS). They said I would have to pay all startup costs again, even though it was their fault. So I said NO, and ended up with a credit on my account, which they carried for a few months, telling me they would refund it after 3 months. They eventually showed my credit as 0, but of course did not actually refund the money. After being on hold forever trying to see where my money went, I finally gave up. Buyer BEWARE. This is not a good company!

I tried calling 4 days ago to discuss my account. I am being charged about $200 per month for cable/ internet. I wanted to lower amount. I was offered free HBO and Showtime for 3 months. They never turned it on. I called 2nd day, same story. I called 3rd day, same story. Now 4th day and they tell me to speak to a supervisor will take another 40 minutes. I have been on hold ONE HOUR already. No results. DO NOT USE THIS COMPANY. IF YOU ARE IN AN APARTMENT THAT ONLY OFFERS THIS COMPANY, MOVE!!!

Poor excuse for an all American company to steal from customers for a failed market. I purchased a bundle for cable, HS internet, and phone. They never showed up to install, even after paying first month fee, as well as all other cost. I called to reconfirm another install date, and I was told there had already been cable from Frontier installed at my address. If I wanted to continue the service I would need to have my landlord provide a written and signed statement, stating the period of time of my lease to prove the time I moved in. Well I didn't want to go through with the hassle so I just stated we could cancel the plan. In the time of waiting for the refund as I was told by "Ashley" it would return in exactly 3 working days. In fact it never returned to my card.

We happened to be moving to a new home right at the same time that Verizon was transitioning to Frontier. Verizon had already opted to send this new equipment and wanted us to return the old equipment. When we moved into the new house the new equipment was installed and we receive a box in which to return the old equipment. Our bill also stated that we would be charged upwards of $400 if the old equipment wasn't returned. I then spent hours and hours on the phone getting bounced from one place to another trying to figure out where to send the old equipment. Nobody could give me an address. The agent told me just to get rid of the equipment as Verizon was now defunct. Like many other people who have commented on these sites I didn't get a bill from Frontier immediately but rather got a late-payment notice. When I finally got the bill there was over $400 carried over from Verizon.

We got a coffee bridge for free from Fios to extend the wifi signal from upstairs to downstairs. This unit went out so we called for a replacement. We were promised a replacement several times after explaining the situation over and over with dropped calls and incompetent reps. We were even transferred to shipping once. I get exhausted just recapping the terrible experiences that spanned over several months. We finally escalated the call to a supervisor that called us at night. He basically said. "Sorry you have had several horrible experiences but we will not get you a replacement, we will not be doing anything as a gesture of goodwill, we will sell you our expensive version of the same thing and we will not even offer a discount." We are switching to Time Warner.

I have had no internet service and it's now going on a second full month. Frontier refuses to credit my account and when I call I get bounced around. I'm now filing a complaint with the NYS attorney general.

In July 2016 my 2 year contract ended with Verizon. In June I contacted Frontier and we reached an agreement to continue service for 1 year at $153.66/month. In July I called when Frontier had raised my bill and the representative did locate the agreement in the system and gave me the additional credit. On 9/15/2016 I contacted Frontier again when my bill when up to more than what it was when I had Verizon.

Verizon Fios apparently sold out to Frontier. After the change we received no bills, but then received a letter saying that Frontier was shutting off our service due to nonpayment and that we were still liable for the unpaid bill. We called and complained that we had not received any bills but that we were good for the charges. We then found that our bill had gone up $25 a month, to almost $200, and we owed over $750. We complained about the jump in price, but they gave us no satisfaction. Because we had no communication from Frontier at all, including no notification as to a price rise, and the lack of customer support, we are very disappointed with Frontier and are now in the process of switching to another carrier. We have talked to several friends and relatives about Frontier Fios and all have had significant complaints regarding them, several of which have dropped Frontier for someone else.

My mother has dementia and was unaware that her current telephone company sold off her account to Frontier. I had to find out that we were now their customer when I received a billing for $427.00! I called their customer service and explained that I would need to place the account on an auto billing with my credit card. They took the number and thanked me for our business. Approximately 4 months later, I get a call from my mother's caretaker... "Gee, it seems Frontier wants $337.60. I thought you said you put it on autopay." So I called these people again. This time I was told that I was not on the account and that I would have to send in the appropriate paperwork to substantiate that I am able to make changes to her account. I said, "I want to pay you not change anything. And I want you to take her credit card to pay all future billings." "Nope. Can't do that. We can take the payment, but we can't take the credit card." HUH? 4 months ago you sure did!

On 7/6/16 my cable and phone were turned off by my request. I kept the internet, upgraded to 50/50 sipped. It is now 9/13/16. I am being charged the same amount (as if cable and phone still active). Between 8/6/16 and now I have called Frontier a total of 5 times: Was told to call back Monday; was told a ticket would be put in; was told no ticket could be found, put on hold twice, after waiting 20 minutes, I hung up; asked to talk to a supervisor, before I could talk to one they needed my pin# which is on the bill (didn't have the bill with me) so... FINALLY spoke with a guy and he said the order was hung up in the system and he would work on it.

I asked to have my TV services removed in July. After the removal my bill continued to show the TV services. I would have expected them to prorate the services from the day of removal but they didn't. The September bill showed the full amount and no amount was prorated for August. I contacted them via chat and they said it would be corrected within 72 hours. I waited a week and it still wasn't corrected. I contacted them again and the Chat Tech insisted I owed more money.

I know I am not the only one complaining but feels good to vent! I have not had consistent phone service for nearly 2 months. I have made numerous appointments and either the service personnel does not show up or they call my cell phone to tell me my line is fixed, and it is not. I have waited all day, once again, for a service call and no one has shown up or called. How can you run a business like this and expect customers to not complain? I hope another company comes to our area as I am ready to switch. I feel trapped by using the only company available in our area. On top of that, the internet is also the only game in town and it stinks, also!

Terrible service... and I thought comcast was bad. I'll start with the one positive. Frontier has very helpful and patient customer service specialist. I'm assuming it is due to each individual horrible experience with the company. I have had two erroneous bills. One was triple the price of the agreement I signed. This was immediately followed by another bill at almost double. Their on demand functions, which are supposed to be stock, do not work. Nor is there an explanation or any compensation or discount for it not working.

Terrible Service all the way around! Don't waste your time or money on this terrible service!! Their service is awful, continually messing up your bill, and you get NOWHERE with customer service!

I have been without internet service for three days. They give a 8 hour window for repair so you have to take a day off work. I spent three hours on the phone trying to get the appointment and got hung up on/call dropped which seems to be their method of operation. Long waits on hold and calls dropping. Never received such bad service.

Frontier Communications wins the award for the worst customer service in my book! Not only are they completely unorganized, you will - literally - be on the phone for 20 to 30 minutes waiting to speak to someone, and then get transferred at least 2 or 3 times... and the issue still isn't resolved! The services you do subscribe to don't work half the time, and you are billed for things that you don't even subscribe to!

I have run companies all of my life. Never, even at the "mom and pop" level, have I experienced such utter and complete incompetence at every level of A business, as I have with Frontier. If you own Stock, sell it now! If you can use another internet/phone etc provider and simply take the lower speed at a higher cost, do it. I had every bundle with Verizon (pre Frontier). Cell phone, Internet, Landline, and Cable TV. As bad as Verizon was, I miss them now more than ever. I called Frontier last week to cancel Cable TV and Landline - got a better Landline deal from GTalk for $9 per month and stream Netflix and HBO Now for a total of $23 per month. As opposed to Frontier's $100 plus bill for these per month.