Frontier Communications Reviews

I am a physician with healthcare service in Plano, Texas, Frontier Communications has monopolized our area, we had internet shortage & our phone lines are completely cut off for 3 days, going on 4 days, Frontier calls it "OUTAGE". Our billing department cannot operate, multiple complaints have been made by our Practice Manager. We were told they are still in the "discovery mode" after 72 days into this, patient phone calls are not coming in, creating a public nuisance & affecting revenue loss for the company!!! & my husband who is also a physician was on Frontier's President line for many hours trying to get this mess solved, taking time off from clinical work, & our practice manager has been trying to get this solved for 3 days!!!

This is why I'll never use Frontier again and why I'd recommend people to look elsewhere. They don't offer reasonable prices. They make it seem that way starting out, but ALWAYS raise your monthly rate a substantial amount ($10-$30) either every 6 months or every year. They always claim you were on a "special limited time promotion that expired". Why not just give customers one good reasonable, affordable flat rate ("promotion" free) that doesn't repetitively increase over time? That would save you thousands of phone calls from concerned customers per month Frontier. Hello.

Frontier Communications has the worst customer service. Was told one installation date and no one ever showed up. Then instead of sending someone to install they just made a new installation date. They had no problem taking my money off of my debit card when they were supposed to but, can't show up to install. And the people "in charge" will not speak to you about any customer service issues. Horrible company.

I ordered internet and cable services from Frontier on July second. When I spoke to the sales rep I was given an install date of July 8th from 1-5. I got a confirmation email and all was good. I sent in my lease to prove I did not owe money and I thought all was good. When I tried to search my order number on their website nothing came up. So I called and asked why, I was told that I needed to schedule my install appointment. Confused I told them I had the confirmation. They told me I had to wait until the 9th from 8-12 for install, however I said numerous times that date would not work and I wanted to keep my original appointment. I was laughed at and hung up on (July 3rd). Turns out that appointment on the 9th was scheduled anyways. I called again, talked to some supervisors who eventually agreed to keep my original appointment of July 8th. All was good again.

My internet started frequently disconnecting near the end of June. I was initially told they would be out to fix it in 8 days when I live 30 minutes away from their office in Sylva. That was over a week ago. They keep saying they will come out the next business day but never do. They will call to make sure I’m here but then they don’t show up. I am almost glad I am disabled because I would have been fired where I taking time off to resolve this issue but instead I live on a fixed income and am now forced to look for a different provider for my internet. With all my eggs in Frontier's basket, I now have to wait 90 days to receive my money back before I can begin to get service.

Gave 1 star only because it is required in order to post a review. Do not sign up with Frontier!!! We had service with them for a total of 8 days and were billed for the entire month. During the 8 days of service there were multiple problems and major issues which led us to cancel the entire package with them altogether, one of the many issues was that they gave us a new phone #, when the request was made to transfer our current phone # to the account. I received a bill for the entire month of service the same day I called to cancel. We only had them for 8 days! When I called about the bill I was told to wait until the 3rd billing cycle and the credit would be reflected on that 3rd bill showing only the 8 days. I was told this by 3 different reps each time I called. After the 3rd billing cycle I received the same bill for the entire months' charges.

They are the worst. They are completely inept and incompetent and they seem to defraud their customers at each chance they get. Calling customer support, you feel like you are being had. The wait times are off the charts, and when you do talk to a person, they usually have no idea what you are saying and take the first opportunity to transfer you to someone else. BUT they do not communicate among themselves, so with each person you start over from scratch. At one time I was on the phone with a "technical support" guy, who talked about detailed technical problems, then transferred me over to someone who had no information of the technical problems. Am I supposed to do your job for you? The list goes on.

My business is now on day 17 of no internet or phone, they told me today it's going to be another few weeks. I have had to pay for another internet service for a month, while I wait. They have sent guys out 3x to fix, knowing that they can't fix it (a car ran into the box), because they "want to make [me] feel like they are working on it." They are wasting my time, waiting for them, while also wasting the tech & other customers time, because they want to "make an appearance." Knowing now it is going to take about 2 months or more to repair, I am switching providers. They are known for holding your phone number until the Federal limit of 90 days. This company is total **.

We signed up for upgraded high speed Internet. Serviceman arrived unscheduled seemed to know what he was doing but six hours later he left without checking to make sure that the router and cable service was functioning. No way to contact him as he never left his card. Collectively my husband and I spent 8 hours on hold and behind desks trying to reboot and register the Frontier router all to no avail. Supervisors useless! Prepared to dump all the equipment in the alley. DO NOT USE THIS COMPANY - BOGUS FRAUDS! WE pay over $300 a month for terrible service! Channels change on their own think it’s a kick back to tv stations!

I contacted Frontier to increase my internet speed from 50/50 to 100/100. They stated that they would need to send out a tech to replace the old router because it can't handle the speed. NEVER mentioned any charge for this service. On 7/10/18, I received an email regarding my auto-pay and noticed that there was a added charge of approx. $75 for this. Again, NEVER mentioned any charge. Ultimately, the tech arrived and never changed the router because he said it was the newer version. Then he went in to my backyard and said he would have to replace the outside box due to it being an older model. NEVER mentioned any charge for this. I contacted Frontier customer service and they said I had to pay it regardless on 7/10/18 and then spoke to the retention department and was able to get them to remove the charge. I've had nothing but terrible service from this company and will be moving right away. Beware!

We talked and agreed to a two yr contract with a rep from Frontier Thursday July 6th and at that time the rep told us that he would be sending a copy of the contract immediately before the scheduled installation the next week. We called today Tuesday July 10th because we never received anything only to find that the price he quoted was not correct and that they cannot send us a copy of the contract until after the installation. Committing to a two yr contract and nothing to show what we agreed to is unacceptable. Also now they are telling us that we need a landline to complete the installation - very disappointed. We cancelled the installation. We have always not heard good things about this company - and now we believe it. So very disappointed.

I work in customer service and am absolutely appalled by the lack of service availability from Frontier. I frequently lose service and must be tortured by numerous hour long conversations with customer service. I am placed on hold continually for 15 minutes at a time while the technician attempts to reach other departments. This is far worst than any overseas customer service and I would prefer speaking to someone in India. Between Tech support, opened trouble tickets that can't be modified, workers having to text other departments... it is like the worst nightmare of FUBAR that anyone can imagine. They charge for services they do not provide. I am on the phone now and this is a grand total of 5 hours and 10 minutes so far in attempt to resolve an outage. I receive medical consults over Skype for a serious diagnosis and am often unable to receive such. Choose any company other than them if available or do without.

On July 9th, 2018 I waited for Frontier to come install service at my home, with the window time of 12-5 PM. They never showed up and never called. When I tried to call customer service I could not get through to them. The following day I called to find out what happened to them. I found out they went to the wrong address and tried to contact me with a wrong phone number. I had given them the correct address and contact number. I just cannot believe that they are that confused!

I do not have to contact Frontier often but when I do, my experiences have been the poorest of poor. 90% of the times I have had to ask for help, I get a terrible attitude and a clear message that the person on the other end is not interested in helping. I have lost count how many times I have either been placed back in the queue or hung up on altogether. I feel Frontier has an extremely bad culture within and speaking for myself, I feel it almost every time I have to call in which. Today I was treated the same way again. It left such a bad taste that I googled to review on Frontier as it's the only way I know to hopefully get someone's attention.

I was grandfathered into being a Frontier customer when Verizon sold the cable company portion. That was over 2 years ago and I have never been contacted by Frontier unless it was to pay a bill, they can never find my account or know how I am, despite receiving my monthly payments. I tried to resolve billing upon moving and transferring to AT&T but that was a disaster also. The billing person was extremely rude and short, couldn't find my account and gave out someone else's personally identifying information, with me then hung on me when I asked to be transferred to someone who could help.

I have to relocate nearly every year due to work. This summer I contacted Frontier Communications about a local special on Internet service they were offering where I'll be stationed through summer 2019. From the very start, it was frustrating trying to set up service with them. The on-phone sign-up process is lengthy, requiring a lot of personal information. I tried FOUR separate times from my old residence (excellent internet & phone service), but Frontier agents kept placing me on hold, after which I was invariably disconnected. One got so far as to set up my account with my PIN number, but, of course, at the last moment she had to put me on hold to attend to some matter. I was disconnected.

I've had horrible customer service from Frontier. Ever since Verizon sold out to Frontier - the actual service and customer help over the phone has been horrible. I'm trying to cancel my service and drop down to just internet and they are giving me the run around - transfers to retention and every time someone picks up they ask why am I canceling - once they know it's a done deal - that I've already switched to another provider - they become rude and say I have to transfer again...

I have internet service at a campground. The first 2 years I had a promotional rate which was fine. Then my bill kept increasing yearly. Come to find out I was sold Frontier Max which is the highest speed of DSL. Due to the old equipment that service is unavailable. I have been overpaying all along. Mind you the service has been spotty. The first 2 years it has worked fine. After that I have had to have service all the time. If there was any other service available I would be the first one to sign up. Not a great way to run a business.

I'm writing this on my father's behalf. Was originally told by Frontier to call "AOL" regarding email issues. Was given an 844 number. They took control of his PC and said illegal activity from China was passing thru his network. They said they'd fix it etc no problem. And then demanded $300. We declined and contacted Frontier again, only to be told that 844 number wasn't the number they had on file for AOL and they don't know why we were given an incorrect number. Turns out Frontier's tech Ibrahim tried to scam my father. And has probably already scammed others already by forwarding users to this phony AOL support number and gaining control of people's PCs and demanding a ridiculous amount of money to "fix" the evil Chinese hackers that supposedly are taking over their network. Like they told us. Now to me that sounds extremely illegal.

Back in February 2018 I called customer service and cancelled my service. I was told I was only a few days away from being eligible for cancelation without any penalties. Since I had paid 1 month ahead, I was promised that I will receive my refund within 6 weeks and package to return their equipment. Fast forward, I receive a new invoice in the mail. I called them and I was told to ignore the invoice because it was a timing issue and I will still get my refund.

Calling doesn’t seem to do any good. They put you on hold then come back with excuses. Promised to fix it or call you back then they never do. Seven phone calls have been made. Waiting for service repair 7 days. No one ever set a date for the person to show up. I would’ve given the zero stars except you don’t have a spot for zero stars.

This on behalf of my sister living in Victorville, CA, she is disabled and lives on a fixed income, when it come to technology she trusts the service provider when they tell her something. THEY LIED and keep overcharging her on everything they provide. They are charging her for VOIP phone service (that is Voice over IP), which is Ethernet (RJ 45 connector) or her internet connection. It is in fact RJ 11 or commonly referred to as copper wire. Her phone is a normal phone (which could not work as a VOIP phone), this is the first step before I contact an attorney to file fraud charges against Frontier, to give them the chance to correct this.

My father switched to Frontier from Verizon. It has been nothing but a nightmare. He was quoted one price (according to flyer), and they have never charged him the correct price from the beginning. This has been since Nov. We have spent countless hours trying to straighten this out to no avail. Stay away from this company. Horrible customer service. One time you call and think everything is resolved and then you get another bill and find nothing was changed. Former Verizon workers who now work for this company concur service is bad.

Verizon use to be my home phone service and the only reason I have a phone service is for my alarm system. When Frontier took it over I called to have caller ID added so that I could block incoming calls that were junk. Frontier said I was locked into the old Verizon plan and could not change it. After one hour of talking to them they finally said they could put caller ID for $30 more a month. That is a crazy amount to add caller ID. I am going to be forced to drop my home phone that they charge me $45 a month for and go to a wireless phone system which I did not want to do. Frontier does not care about their customers and is the worst service I have ever had.

I was just on the phone with one of Frontier's rep about a problem that has been going on for at least 3 weeks with our internet service. This rep refused to help and told me I was talking down to her and then hung up on me. Frontier has a problem here in the Franklin, NC area and refuses to do anything about it. This rep told I should get a faster service. They only offer one speed here in the Franklin area. Where we are located Frontier is the only service we can get for phone and internet. Being retired and on a fixed income we just can't afford to get the over the air services form other internet providers. All we are asking here in the Franklin area is that Frontier provide the service that we are paying for in both the phone and internet service.

My landline is so old it hums almost constantly, and usually goes out after a hard rain. Water gets in somewhere. Last week a nice man came out and told me he couldn't fix it because he couldn't find it. Also, I have a problem with their caller ID that no one can figure out. I get caller ID just fine through my old 2.4 ghz phone, but whenever I get a new phone with call block I get no caller ID. However, I can take a new call-blocking phone over to my mother's house with a different landline provider and the caller ID works just fine. To me, that proves it's not the fault of the phone, it's some kind of problem in the phone line. I will never understand it and Frontier is so backwards they can't figure it out. We are testing a Straight Talk device that is $15.00 a month, and the new phones work with caller ID over Straight Talk, and there is no hum. We are going to try to have our number ported to Straight Talk. I wonder how badly this will go...

Have been a solid customer with GTE, Verizon and now it's Frontier Communications at the same location after 34 years. Originally, all there was to have was telephone. Then came the internet and once GTE finally offered it, have had phone plus internet ever since 1998. Never going to other providers. Internet was $30 a month then came DSL, $34 a month then came fiber optics. When it came out under Verizon, the cost was huge and way expensive. Stayed with the DSL 7.0 service for years until one day, Verizon had sent mailings and made phone calls to move to FIOS. Told them it was too expensive. After 3 years of offers, one girl with Verizon made me an offer to have FIOS and phone for the same price I was already paying and that the price would be "for life" as I told her none of their introductory pricing is going to impress me in 12 months.

If you tell me someone is coming Thursday to fix my internet. Come Thursday, NOT Friday! And don't tell a customer they don't need to be home for the fix when the tech says they do need to get into your home. And another thing, it shouldn't take an hour on the telephone every time I call about slow and disconnecting internet. Finally fed up with this and signed up with another provider for my internet and phone service. Good riddance Frontier! Can't believe they have the word communication in their name.

Frontier sent the final bill to our geographic address instead of our mailing address after we moved out. We never received the bill. Months later I was contacted by a collection agency and responded by calling Frontier and paying the bill and asking them to remove the delinquent data from the credit reporting agencies. They took the payment and admit they sent the bill to the wrong address (even emailed me the copy of the bill) but will not remove the delinquent credit data. I have filed disputes with the credit agencies but they need Frontier feedback and Frontier will not help.

First I would want to say that since I got the service my internet keep breaking down. Always had to get a tech out to come fix. Next my bill was always jumping up and when we called and complained. They said they would give us a fixed rate but always ended paying higher and have to call again to complain and when we finally called to disconnect they still charged us for two months worth for a internet that wasn’t even working the whole time. So don’t waste your time and money on this company because you will be very disappointed.

I Ordered for Frontier connection on April 6th through online website and as they mentioned that they don't have high speed, I cancelled and also updated them that I cancelled my Order request that's placed. And on June 25th 2018 I was surprised to receive collection notice from Credit Protection Association L.P. asking me to pay 110.69 dollars. I immediately called Frontier and they said "our system shows you never had any connection setup". But I have to follow some process of requesting to raise a Fraud report with Police department. Why should I have to invest my time off the work, spend my Gas to drive to the Frontier office and Police department when I don't owe payment to Frontier. This is big fraud.

I called on 6/6 and requested that our fax line ** at 53 Riverside Drive be moved to a detached building we are converting to an office. I was given a service date of 6/18 between 1-5. We didn't receive the day before reminder call nor did we hear from the tech on the 18th. I checked the computer at 4:00 and it showed the work order was in progress. I called around 5:15 and spoke with Matthew who told me the tech was still coming. I called back at 5:55 and spoke with Cinda who said, “The reminder call didn't go through because of an error on your end”. She did not know why the tech didn't show or call and gave me a new date of the 29th.

While I was very frustrated with the initial service I was getting from Frontier, I recently had a good experience with one of the techs who came out to fix a repeated issue (this was the third time we had to have a ticket for someone to fix an issue in a short period of time). While I was very frustrated, the tech was supportive and kind. He knew what he was doing and ended up fixing (I hope) the issue. My internet does go out every now and then which isn't the best, but at this point we're just grateful to have something working. If we can make it past five days without any problems, I'll be a lot happier. Customer service was understanding and gave credit on the bill for not having service. So, even though initial experience was awful, I'm giving my experience with the tech a few additional stars. We'll see what the future holds, but hopefully won't have any more major issues.

I cancelled service in the middle of March, paying all bills off. When I told Frontier that my account seemed still open, they told me that would be cancelled after that cycle, of course saying me not to worry. When I saw after 10 days some new bill due for new paying cycle starting from April 4 I contacted Frontier, and they told me to disregard the amount because I paid all bills off. Now they sent this to collector debt company to collect this money on their behalf. Do not believe Frontier Communications customer service no matter what they "promise". This is called stealing money!!!

I think Fraud is a good word for Frontier - I have high speed service, 35 Meg up and down. They have been charging me $90.91 per month for years. But, the service is sold for $40 per month. Flat out fraudulent. Customer service is a joke. There is no way they actually try to help you. Just find double speak to keep your bill high and screw you in the end. This company started good, now it's just a big cash sucking entity that doesn't give a crap about anything or anyone.

I am not using the Frontier service and have called many times to close my account. The rep informs me that my account has been closed but the company continues to bill me. I am not using their service. Attempted to close my account online. Frontier does not provide a valid mechanism to customers to close the account. Instead of providing a link to close the account, the company loops me back to calling. It is a catch 22 to keep billing me and others. It is clearly a scam. I have not used the service (installed in camper that is closed since November 2017). The company continues to bill me. I need a rebate of all the unfair charges I had to pay since November 2017 and I need the company to close my account for phone and internet and to close my account clean without any past due amounts either. Thank you Consumer Services. Please contact me if you need account information. Thank you.

I have worked in big business for over 16 years and this company has the worst customer service I have ever experienced. Everyone is only concerned with their own stats and no one sees the big picture and how their actions affect the organization or the customer. Everything is designed to screw over the customers and make the organization more profitable. When I first signed up they charged an activation fee and installation fees ($158) that should not have been charged. I spoke with 13 customer service reps who all said the charges should be credited and promised that the credit would be issued next month by the "credit dept" because they couldn't issue hard credits. The credits were never issued and when I called they said the credits were denied by the credit dept for no known reason.

Three days without internet. Of course our internet is not much faster than 56k on DSL. They said they are running fiber, when, next year? This company robs people of their money, cause they have no choice. We should kick this company out and get a decent one in.

CLASS ACTION LAWSUIT NEEDED!!! **Full disclosure** I have been a Frontier customer for over a decade now, by force, not choice. There is no other provider available in the area. For years now, I have been paying for 24 hour access to the internet and I'm lucky to receive 12-14 hours per day because their service continuously drops throughout the day and night. I have called and complained countless times now. A serviceman has been out countless times now and each time they tell me there is nothing they can do other than give me a new modem.

We have Frontier Vantage high speed internet. From the very beginning, the internet service has either not worked or is very inconsistent. Customer service is horrible - worse than any other company I have dealt with. They are rude and interrupt constantly. I've called many times and rarely get any help. I was told before I signed up that the wireless box was free of charge. Not true. I was also told that my price was guaranteed to not change for two years. I just found out that not only am I now paying monthly for the box, the price will double after one year. So much for their guarantee that my price would not increase for two years. They get you under a 2-year contract, so I guess they think they don't have to be concerned with customer service or customer satisfaction because they got your money for two years. Had I known beforehand, I would never have chosen Frontier.

The customer services is awful, including the reliability of the technicians. I have had a very bad experience. I had to pay $123.50 for a service I never had, just because the tech said that the internet service was installed, which never happened! He lied. All my calls to the customer services were unsatisfactory. I made around 9 calls, and they never gave me a solution. In the cancellation department the representative hung up the phone. Very annoying when I tried to explain my problem to him. I can only add that I am very disappointed to have had this terrible experience. They do not deserve a single star.

Horrible disgusting service. I've been trying to get internet for 3 weeks at my house and been told three different times no one can locate my order after my deposit was taken off of my card. Frontier Communications need to be shut down. Horrible customer service, horrible company.

I’m at a loss of what to do anymore. Your company has by far the worst customer service I have ever experienced. I will steer anyone away from your services because of what I have had to deal with regarding Frontier. I have used your services since 2016, I moved in November of 2017 and that’s where everything went wrong. I called to switch my services over to my new apartment and instead, I had another account added in my name but for my new address. So I was being charged for two accounts, unaware of the new account, I was still paying on just one. I dealt with late fees and being overcharged. I’ve called at least on 4 other occasions on the same problem just to find that there was yet ANOTHER account in my name.

I have lived where I am for 26 years and I have been forced to have Frontier for internet and telephone service because there are no other providers. We basically have paid for years for service we don't receive. Our phone and internet are out all the time, not only ours but our neighbors, it's like if I have phone and internet someone close by me doesn't. I am on chat right now because I have been paying for the Ultimate package up to 45 Mbps and I have been receiving 10.1 Mbps my upload is 0.7.

I am very dissatisfied with Frontier Communications... I feel like cheated. Had service from January 2018 to May 24 2018 with the payment of $1.242 dollars for one TV box; internet and 2 home phone lines. I am just wondering why this company is not sued. Why people still have service from this company. There is no supervisor for this company who can give you solutions. Poor customer services and they are liars. Think twice before getting service from Frontier.

After canceling service 4 days into a billing cycle, they want to charge me for the entire month. After 6 months and 12 calls, there has been no resolution and not one customer service rep has helped or done what they would promise me they would do. Their staff is rude, unhelpful and cannot solve problems. Do not use this company.

Called to terminate my Internet service because I'm moving. Frontier was unwilling to prorate my service even though I'll only be using Internet for 6 of the 30 days in the billing cycle! That's pretty much stealing and I'm extremely disappointed in the fact that they don't have any flexibility to make things right for a loyal customer of 3.5 years. Shame! 1st star: agent and supervisor I spoke to were professional and apologetic, but that doesn't help me because I still have to pay for a service that I'm not using. 2nd star: FiOS worked well for 3+ years with minimum downtime.

Worst service ever!! Do not make my mistake and think they can give you a ** that worth anything. Worst customer service ever, they will let you hang on the phone for hours until either you get tired or they just hang up on you, same on the chat, they hang up on you. They will tell you lies, waste your time waiting for a tech to come over, then come up with lies saying the tech called and you didn't answer. If I could put zero stars... agrr.

Not only do we get the slowest speed when we pay for the fastest speed, we have to reset our box about 50 times a day to get it to work. I lost my job because I work from home and can’t work without internet. Now we are locked in a contract we can’t get out of for service we can’t use.

Placed an order for a wireless cable box around May 23rd. It is now June 15th and I've been sent the wrong box not once, but 3 TIMES!! Asked to speak to a supervisor and never got that Far of course. I don't understand how incompetent the service staff is, and how difficult it is to send a WIRELESS box. I now have 2 cable boxes sitting here waiting for shipping labels so that I can return them, and charges on my bill for the boxes that were sent to me and still waiting on my WIRELESS box. Somebody tell Comcast to start servicing the Southern Fairfield county area ASAP.

This is absolutely the worst customer service. Constant transfers, blatant lies, unnecessary charges, and the list goes on. Tried to cancel account and they waited another 30 days so they can get another month's billing!!! I have never been so disgusted. They don't deserve even a star, in fact a negative star would be more appropriate.

I would give then 0 stars if I could. I signed up online for a new account to switch from Spectrum. Signed up for a 2 yr contract and paid a 40.00 deposit. My service was installed and had service for about a month or so. Apparently I owed them money from like year ago that I had no knowledge of and they suspended my service. I tried to pay them several times to reinstate my service and they charged my card 4 times and no one gave me a confirmation #. When I addressed them about the situation and spoke with 2 supervisors they were very rude and unprofessional they did not listen at all. I told them they charged my card 4 times. Then they're saying they cannot find the transactions. They give me a fax # to fax in bank statements proving I paid and the fax # doesn't work. I called again and someone gave me an email address. Still not resolved. Listen Frontier if I owed you money why would you even install my service.

I cannot recommend strongly enough buyer beware if you use their automatic payment system! As their prices inch up and up, the service seems to just sink into decline. My credit card company issued me a new card because they indicated it might have been in a batch of compromised cards. Anyway, since I was on auto pay, I called Frontier proactively to tell them of the new card number. Somehow they billed BOTH cards (on 3/30 and 4/1), despite my saying the old card should not be used, and got away with it.

We have been with Comcast for a long time and we're paying too much. One day a couple of folks came door to door representing Frontier, their price was half what we had been paying, should have asked more questions. However, we told them that we make calls to UK and what TV channels we like to watch... "No problem" we were told, "You will have everything you do now." BIG FAT LIE!!! Also, apparently, in three weeks we have a $200 telephone bill! What's wrong with that picture? Also, can't get TV shows like BEIN, past episodes of anything, difficult to navigate any TV programs or channels. Back to Comcast and out with Frontier, what a waste of time and more fool us for being so gullible and not taking the time to research before signing on the bottom line.

Absolutely incompetency at its highest level. How is the company in business!!! If I could give zero stars, I would. First of all they do not honor their contracts and they will overcharge at every opportunity. When they overcharged my account for 3 consecutive bills, I disconnected their service from my home, they charged me double my monthly bill on the final bill!!! Go figure. Their customer service told me not pay for 3 months because it takes that long for their balances to correct themselves (what a lot of nonsense). Following the 3 months, they send a collections notice. I paid them the amount, But I will never ever go to Frontier ever! Their customer service department will give you the run around until you tire yourself out. Be warned, do not do business with these morons.

I have had Frontier Digital Phone and Broadband Service for many years. The speed for Broadband has ranged from slow (1.2Mbs) to OK (5.2Mbs) so I have made do with the poor Broadband service. Recently the service is consistently much slower than 5.2Mbs (now ranges as fast as 2.6Mbs) so I cannot justify continuing with the service for their "Broadband Max" which costs $34.99/month... I'd like to get some of my money back from Frontier. Is this possible... I feel cheated for many months now...

This review should not have any stars! I have tried repeatedly to get resolution to my problem of increasing bills, every month it has progressively increased. It started at $145.** and over a six month period had increased to $188.**. Their excuse was that It was no longer in a contract. I have auto pay and noticed the increase and when I called the man said he would take care of it and going forward my bill would be $135.** (a little cheaper than I had before). I agreed but after the first bill it started increasing again! After 8 attempts (being cut off, put on endless hold, given another number to call, etc.) I finally got to speak to a manager Chris ID# ** OMG! I AM STILL IN SHOCK!!!

I am very dissatisfied with Frontier internet service. We do not get the strength we pay for. We had a scheduled appointment for Saturday. Today is Friday and I passed them leaving my house. I immediately called and they said everything is fine. I explained I just saw them and missed them. I said we were scheduled for Saturday and she said basically, "Well, I see why you would think that but they came today, we will have to get you Monday." Completely unprofessional in my opinion. No apologies and rude women on the phone. I'm so sick of paying extra for a service that does not work and rude customer service.

I cancelled my Frontier account as I was having to reset my equipment regularly as they never gave me new DVR/receivers when they took over Verizon. I asked for new receiver, sent but it didn't work. After numerous calls and waiting, we finally got a guy to come out and install a new receiver. He didn't show up after 8 hrs of waiting. I called Spectrum and liked their pricing and plan, all new equipment and service would be ready. Cancelled Frontier as of January 19 as Spectrum was installing theirs on Jan 16. I had to pay Frontier $172.23 for February which was unfair and send my equipment back, which I did on January 25th from UPS in Lake Forest, CA.

Just wanted to describe my experience with Frontier Communications, hope this will save someone else from the trouble. I moved to California on June 2017, opted to signup with Frontier because I was using Verizon in my previous apartment at Boston. Phone agent with whom I spoke with proposed a bundle of TV+FIOS 50/50, with no contract (month on month) and I choose to go with that.

We dropped Frontier 2 years ago because of lousy/non-existent internet service. Sadly, my elderly in-laws remained with Frontier and are now faced with a complete breakdown in their phone, internet and TV service. As I write, they've been without service for 4 days. Frontier originally said the service failure was a widespread problem, yet they couldn't offer an estimate when it would be resolved. I left my cell phone number to be notified when service was restored. I never got a call back.

My phone line was down for 2 days. Call to report the problem. First they make you punch in the number before someone answer. Then they ask you the same question. address, email, pin, name, etc. Then they transfer me to someone else. Same question, again, and again, 7 times different person. It took them 3 hours to forward the line to cell phone. If I have choice I would not recommend to anyone. They have the worst system.

If you have a problem with your service...you have to call between 9a and 5p. Most people get off work in the evening so you are plain out of luck getting your service back on that night. Even though someone does answer the phone no one after 5p has the authority to turn your service back on. The TV guide is awful as is the on demand. For a communications company they are extremely behind the times.

They shipped my modem 1.5 weeks late. Service did not work. I made an appointment for a tech to come fix it and he called on wrong day of appointment when I was at work. Turns out after they had me sign a contract that the service in my area does not even work, They have no upgrade. I had to spend a couple week on the phone getting a 0 balance since I never received working service. Then a couple weeks later I received a letter stating they were going to turn me into collections for an unpaid balance. Even though I did not owe this and my account was supposed to be 0 having never had working service, I paid it because I was worried that with their incompetence they would ding my credit. I called to pay the bill. It cost an extra 4.99 to pay by phone and had to go through 3 people just to pay their scam charges.

We signed up for Frontier internet service when we moved into our new house. It took several visits for the technician to figure out how to get it set up and we still did not get the full 26 MB per second that we were promised. I let that go because we live in a rural area and the internet was fast enough for what we needed. Then in May our internet went out during a small storm one Sunday. After several hours and 3 weeks without service we finally had enough. It went from a common outage, to needing to check the lines inside the house, then back to a larger outage. I was never contacted or kept up to date about anything so I had to call 2-3 times per week to get updates.

Yesterday They installed the cable and internet service in my house! The internet never worked, every time we tried to watch a movie it stayed loading, the internet signal did not reach my room! I call today cs to fix this problem and they let me waiting on the phone forever! When someone answer the phone I told them that I want to cancel my services and they told me that I need to pay 285$ for early cancellation fee!!! Wtf. I request to speak with a supervisor and the cs represents told me that her supervisor can’t help me with the cancellation fee!!! Is the worst company ever... 285$ for less than 24 hours of service (really bad service).

NO INTERNET SERVICE!!! As of June 5th 2018... there has been no Internet Service for 5 days and Frontier is unable to explain why other than saying that their service is being updated. THEY ARE UNABLE TO FIX THEIR OWN SYSTEM and have no time frame for when service will be online again. THEIR COMPUTERS HAVE BEEN DOWN. Frontier has not been able to process payments and you will be asked to call back another day... Really a major failure.

I moved from the house at which I had been receiving internet service and called in to delete my account and cancel service. I was assured it would be discontinued in two days after the call. A month later, I find out that I've not only been charged for another month of service, but none of the disconnects I'd ordered had actually taken place. Took 2-3 hours on the phone and very slow going through the customer service website to cancel payments and disconnect service, and I'm not even sure I'm going to be refunded for the month I was under the impression the service had been canceled. A complete failure of all related equipment would have been more helpful than their tech support.

I had not had many problems with Frontier until this past March. A door to door rep from Frontier came and offered us 75/75 internet only for $30.00 per month. We were only paying $50.00 for 50/50 service and had no problems and no contract. Ever since it's been downhill. They came to "install" new equipment and charged us $85.00 which the rep NEVER once mentioned. I refused to pay it. They told me to pay the bill and they would credit the account which basically never happened.

I have been a customer for over a decade. In that entire time, your service has been horrid. I have had to call multiple times, and nearly each time, you have failed to assist me in any way. There have been performance issues non-stop that entire time. Your customer service department is a joke - there is NO service, and apparently you don’t even understand what a service provider actually should be doing. Literally, EVERY call I have with you is a nightmare.

Gave Frontier 1 star because less than 1 was not listed. Since my father died and I switched account to mom's name all hell has broken loose. I have been overbilled, double billed and billed for a phone I cancelled months ago. Customer service is a joke. Have spent hours on hold, have been hung up on, gotten a different answer from each of the reps I have spoken to but to no avail. I still get bills for a nonexistent phone at an old address. Run away. This company sucks. Isn't deregulation grand free reign to scam and bait and switch.

Learned from Comcast a residence cannot have two(2) accounts. Was yanked to Frontier Communications. The installation went well until the person doing the installation told me I would have a new address. I changed my address with all I had business dealings with and then learned the address given to me was a neighbor across the street. What a fiasco.

I've had two bad experiences with Frontier. When they took over for Verizon, our fee shot up and the service was worse. I chocked that up to taking on more than they could handle. Two years later and still dissatisfied with the service, I called Spectrum to switch over and set up a install date for two weeks out. The next day, my Frontier service was not working.

I called to change services. The person told me of another option and that it would actually save me $90.00 per month and upgrade my internet speed as well. Sounded like a deal. It has been a nightmare since. The month after the changes my bill increased by $120+ a month instead of going down. I called and their words, not mine, that I was a victim of Slamming and Cramming. I was getting every movie channel there is and called every 2 weeks, escalated, but no one would stop the madness.

This company is THE ABSOLUTE WORST!!! 3 times they have stood me up! Over 12 HOURS I have waited for them, and STILL I have yet to have a tech come to my house. No call, NOTHING! If there were ANY other service provider in my area, I would change in a heartbeat.

Since 3/30/18 when I contacted Frontier to obtain internet only service, I've experienced numerous problems with reps and rescheduled install dates. Finally, on 4/17/18, a tech came to install service. Subsequently, I learned during the install was that the company could only provide me with a meager 6Mbps of service (not what they advertised). And, the company still wanted to charge me $34.99/month (not the $30/month advertised amount for 25 Mbps of service). To date (5/31/18) I've had numerous conversations with reps to correct the billing amount for a meager 6Mpbs of service, yet Frontier has not provided me with any customer service to correct this problem to my satisfaction.

69 disconnects in the past 24 hours. That's JUST the most recent sampling. I've made nearly 100 calls in the past 2 years regarding their service. I've jumped through every hoop they've asked. Yet the tickets are closed as solved and the issue never is. Having over 35 years of network experience, I know the issue is downstream. Yet, EVERY call is met with the same diagnostic procedure, the same technician visiting the property, the same diagnosis (ie nothing is wrong with the wiring), and the problem NEVER getting solved. They love to pass the buck and blame the problem on the customer, but it's merely masking their incompetent service.

We moved to a subdivision on October '17 and made arrangements for Frontier to install internet. 1 day before they were do so, they cancelled the appointment telling us that there are no more ports. The potential for more customers in our area is enough to justify an expansion, as they only have about 1/3 of the homes serviced, but they refuse. They do not take names for a waiting list and new neighbors moved in across the street and immediately received internet service. As someone who has been calling and waiting for 7 months, we should have been able to get our service first.

This is beyond doubt the worst service I have ever had the displeasure of dealing with. There are too many instances to list individually. Among them, disrupted service, very poor speeds (usually 2 Mbps), extremely poor customer service (being hung up on, blatantly lied to, switched from one person to another because no one had an answer, and having my service turned off for no apparent reason.) It took them a week to figure out they had turned it off. I highly suggest that everyone on here turn this company in to BBB! I had to resort to that 3 times just to get a matter resolved.

I was a customer of Frontier for over 30 years (yes 30!), and this past January switched over to a new provider. The first surprise it that they attempted to charge me a $100 disconnect fee, explaining that it was due to a 'promotional period'. The fact that they even attempted to charge this is pathetic, but after a few days that got resolved. The next issue never did get resolved... In the midst of switching to my new provider, I lost internet service (DSL) for close to a week. Frontier suggested the quickest way to enable that back was to assign a new #, so I went along with it. This was supposed to happen overnight, but never did, then the weekend, and the net, it was a few days before it even was available. All the while the 'bugs' were worked out and I was operational with the new provider. I called Frontier back (after having the 'new#' for about 8-10 days) and had the account closed.

Beware of Frontier. After being a customer of nearly 5 years I moved and needed to cancel my service. My house sold on a cash offer so closing was just over a week after offer. I contacted Frontier via online chat with "Lord **" on March 26, 2018 to cancel service effective March 28, 2018. I was told that I needed to pay for service through 4-20-18. After much back and forth and my standing firm that I WOULD NOT pay for services I didn't use he gave me an "order number" with the disconnection date of March 28, 2018 as I had requested. He mentioned that they have a 60 day period to close accounts and that I may still receive invoices. That whole process took over an hour.

About a year ago, 2 technicians from Frontier broke my office's ceiling while installing the telephone and internet services. As of today, Frontier never repaired the damage. On top of that, their service has been completely sucks with dropped calls and bad internet signals. In the past 6 months, I tried to transfer my telephone # from Frontier to another provider but they categorically refused. Last week, they shut off my telephone number and caused my agency to lose $10000 in sales. I already have 2 people who want to file a class action lawsuit against Frontier but need 3 more. If you are interested in this lawsuit, please email me your contact info. **. Let's take action now. Thank you.

I am moving, and I called to have my cable shut off today, but then decided to keep it for an extra month. There was a note on the account stating to leave it on until 6/24. I woke up this morning and my cable was shut off 5/24. I called and was told there was nothing they could do, I asked to talk to a manager. As a result of my call, nothing was done, and they would not be able to do anything. I could however open a new account under a contract, and have my cable turned back on whenever they feel like it. I am livid and would NEVER get them or recommend them to anyone, unless they feel like a screw job.

A representative contacted me and was able to resolve this issue for me. I appreciated the gesture.

It took them a month to install because the person doing the work doesn't have equipment and no tech communicates their findings or work completed. They give you a random code as a pin and sometimes when I call I can use my phone number or birth date and sometimes I can't be found. Now, the due date changes every single month and when I speak to them about it, they swear it's fixed. If I could give them a ZERO stars I would. You might pay a tiny bit more for a competitor and it's worth every cent!

I set up my internet and TV package on May 2nd, and had a tech out on May 9th for installation. The tech mentioned the line at my apartment complex had been cut and a new one had to be installed, so he couldn't follow through with installation, instead a team had to come out and get the line set up again, completely understandable. Fast forward 2 weeks and I still haven't heard anything about a new line being set up for my internet and I call in. After about an hour of being on the phone and explaining how I had a tech out weeks ago and nothing moved forward since, they told me at some point a line had been installed and they could now send out a tech to try installation again.

Waited all day. Had an appointment, to change over. Was suppose to be here 8 am-12. Called at 12:30 and said was on the way. Never showed up or called. Wasted an entire day waiting! Will never give these clowns any business!

It was a sad day when I signed on with Frontier Communications! I only wanted Internet access, but representative told me if I signed up for phone service as well, at only $5/month, I would not have to pay the $75 install fee. That, after 30 days, I could drop the phone and it would not cost me anything. Later, another rep told me there is no installation fee, but if I canceled the land phone, I would have to pay for Frontier's anti virus. I hung up. Since February, 2018 I've been trying to get the phone number changed because all I get are telemarketer calls in voicemail.

Possibly the worst customer service I have dealt with ever. They are charging us for two cable services for the same month and refuse to discuss reconciling the cost to actual services provided. Supervisors are impossible to speak to. We have spent hours on the phone trying to correct issues with the service and then the bill comes in for double the amount. I could go on forever but as my wife says, less is more.

I called Frontier today to discuss overcharges, I was on hold for 16 minutes, then the employee hung up on me! I called back, on hold for 24 minutes before getting a real person, we were disconnected again!! I called a third time, spoke with someone from Dish, he was helpful and polite. He transferred me to Frontier and stayed on the line until the employee heard the problem. I gave up trying to have him take off the overages. I asked him to remove services I did not use, he just kept trying to upsell me, I told him I wanted my bill to be lower not $25 more! 26 minutes later I hung up. I hate Frontier, every time I call I have a similar experience. I will be canceling my service with them. I have two accounts and have been a loyal customer for over 30 years! I told the employee that, he didn’t care...

So, I would like to preface this by saying, in late 2015, I switched from Brighthouse (Time Warner Cable) to Verizon Fios, and as soon as I did, they were bought by Frontier. From the start I was promised a $400.00 gift card for switching to Verizon by Verizon. I was told this would take 4-6 weeks to receive (which is normal). I was told by Verizon, "We’re giving you this for switching, but we are going to charge you $99.00 for installation." So, it’s still worth the incentive to switch ($300 to the positive column) so I said ok. I scheduled my installation and was told the installer should arrive between “X” time and “X” time, which I thought was normal. I took off work the day of installation, I am sitting at home waiting and the appointment time comes and goes with no word from installer.

NEVER use Frontier! I work from home and make my living online. I've been without service for 2 weeks. This the 2nd time this has happened, in less than a month. Horrible company! Very poorly operated. I lost my job because of Frontier and they didn't care at all.

They have horrible wi-fi services. Everyone one out here is complaining of the services going in and out. There has to be something done with it. They tell me will it's my Samsung pad people have trouble with it. But others have iPads still have trouble. Unless someone one stays over top of them they will do everyone like this. Please help us.

Do not do business with Frontier Communications. They are a ripoff. Service is the worst I ever used. You have several charges on account each month that you didn’t ask for. Customer service is the worst of any company and the corporate office is even worse. I had my service removed February 26th and they continue charging me till March 22nd a total of $ 238.55. The service was so bad the technician gave me his personal cell number to call when I had problems and that was everyday. When you call for help you are on hold 45 minutes or a hour and then they hang up on you. Don’t do business with Frontier. They are crooks and I am taking them to court.

I was promised 15 Mbps DSL Internet speed and have never gotten more than 7 Mbps and as low as .5 Mbps. Also they say I can run up to 5 devices at a time. That's is bull. If I even run 2 it freezes up!!! P.s only the bill is reason I did not cancel altogether. Cox was charging me over $250 and now I am only paying $77.

On 1-22-2018 we agreed to purchase a 2 year phone and high speed internet bundle from Frontier, at the advertised price of $ 45.00 plus fees and taxes. The total was to be $56.50 with the fees and taxes. We were also to get a 1 year membership with Amazon Prime. We never received the 1 year membership, we called Frontier and spend endless hours on the phone just to be told the Amazon membership was not offered in the state of Florida. Frontier also upped the $ 45.00 a month to $ 50.00 a month stating every year in January there is across the board increase and they (Frontier) were not going to fix their breach of contract, we the customer just had to live with Frontier's business practices. We are reporting this so other customers will not fall into the same trap we fell into. Former Verizon did this same stunt not honor their promises, it took news channel 8 to investigate and make Verizon pay up.

I have had a terrible experience with Frontier. I moved into a new town about 4 months ago and all I had to do was switch my address and bring my same box from my previous address. I did this and it was working fine for the first month, and all of a sudden it would just go in and out. I’ve been out for entire days at a time. I was also set up with auto pay for the past three years, and just got a paper saying that I owe $160 because I’m overdue. Well that obviously shouldn’t be happening if I do auto pay. I call and there’s “nothing they can do” about the fact that my internet hasn’t worked more than it has.

All I wanted to do was to downsize my current internet/cable with a different carrier. I called the number on the Frontier.com website, assuming I was going to a customer service area. Instead, I was thrust into an aggressive sale mosh pit. After talking to the Frontier rep, I explained that we don’t need cable tv or home phone and we really use very little internet. We need only the simplest of internet packages and I quoted the one on their website for $30. After many ‘fishing’ questions I was put on hold for over 5 minutes while the rep went to get me the deal that would best fit my family’s needs. I was offered the deal of the day that included Cable TV, Internet and phone, but it would save me $30 a month from what I was paying with another vendor. I explained again that I only needed the 50/50 Mbps internet and she offered me yet another deal with Cable and Internet for $70.

I received this promotional flyer from the company targeting previous customers to go back to Frontier. The bundle package for "Fios TV, 150 Mbps Internet for the price of our 100 Mbps, & Voice" for the price of $80.00. I thought that was too good to be true, so I went to the website link that was on the flyer, sure enough, it was as stated on the flyer. I chatted on the company website to verify the information. On the chat, I clearly asked what other fees will be added to the $80.00 per month bill and I was told "just taxes." So I signed up.

I am not sure where to begin, but will try to make this brief. I contacted Frontier in reference to switching carriers for internet. I was made an offer by the sales representative and we agreed to terms after thoroughly discussing the packages. Frontier was completing system updates during working hours, so I was on hold for one hour, waiting to get onto the "secured line" to complete my DOB and SSN info. I hung up and had to call back. When I called back, another sales rep picked up where we left off and again went over the package. I agreed, so he pulled my credit. I have great credit, so was offered an additional "no deposit" as part of the package. We set up the date of installation. I hung up and called my current internet provider and canceled, effective the date of install for Frontier.

Called to have old telephone lines removed and have 1 new line installed. I needed to have a ticket set up. A total of 2.5hrs on the phone due to being on hold. And at the end, no service ticket was created because after they hung up on me for the 4th time, I called back and customer service was closed. You've been warned...

Ever since Verizon forced Frontier on their customers' internet service and using Netflix had been about zero. One week of no internet or phone service and was not compensated for that inconvenience! Every time I looked for a website, it said "there is no connection". Netflix had nothing but problems also, constantly being dropped! I had landline and internet service, dropped landline and they wanted to charge me double for internet only. Mind you... I found out that the "speed" was 1mbps. I canceled their service altogether, upon advise from one of their own "media managers" it would be better that way, because my sister could get the service, as a new customer for half the price.

Canceled my service 3-8-18 after a little over 2 yrs. Was told I would be charged for the month of March, the service was disconnected from my home on the 8th, I paid that bill, received a notice to return the devices. I sent them the modem for my internet, which I pretty sure I paid for (have to go did through my files) on 3-26-18, I then get a bill for $9.99 residential broadband processing fee on 4-16-18. I called them, they had already gotten $41.98 for services I did use. They don't care and she reminded me if I didn't return my items, I would be getting another bill, I told her it had been sent back already and I was sure I was not renting it. I called UPS Tracker about the modem, they delivered it on 3-30-18 at 10:15 am. They even gave the guy's name that received it.

I called to inquire about having my phone number not listed in the phone book. The first person I talked to informed me that it would cost me $72 per year for that. When I asked to speak to a supervisor I got placed on hold then hung up on. I called back and again asked for a supervisor. After explaining the reason for my inquiry (again) the call taker told me there was no reason to talk to a supervisor because they were not able to help me either. After insisting several times that I be connected to a supervisor he hung up on me.

I have been a customer of Frontier's for about a year and I'll just give you the story of the last 5 in an attempt to illustrate what you're in for when you make a deal with this company. Had a technician come out to the house because our internet is only 1mbps and it always, always ** out. He said we had a line problem but said he fixed it. He told us that we should call customer service and for only $10 more a month we could increase out speeds from 1mbps to 5! We were happy to hear that and so I called about an hour later. Called and talked to a rep that offered me 12mbps for $2 less per month. We were totally psyched and we signed up! The rep said that it would take 24-48 hours to go into effect (this was Friday, around noon).

If I can give Frontier Negative rating I will give NO STAR. We joined the Frontier since December 2016, we get the bundle cable TV, internet and landline, the first three months our bills were wrong, they were different with the original quote, they always overcharged us. I have been to their store in Brandon every month to correct the bills. Today we turned on our TV. This morning we had no cable TV service only internet, the TV screen shown a message that we have a payment issue so our service was terminated. I am sure I paid the bill on time every month, so my husband called Frontier's customer service, the lady picked up the phone and asked my husband's information to verify his identity. She told my husband we don't have any overdue payment, but somebody called them to cancel the service few days ago. My husband told her we have never called them to cancel the service, so the lady checked again and said there was some mistake.

Frontier lacks customer service, has high pricing, viewing channels constant interruptions, online service awful, very weak totally. No dedication, sends cartons to return product, and then travel to preferred shipping outlet no regard on mileage, especially for us set income seniors.

I have never dealt with some incompetence and dishonesty in ANY company in all my 74 years. I was sent several bills to a wrong address and then Frontier still charged me late fees. They admitted that the bills had been sent to the wrong address but REFUSED to make any adjustment in my bills. I have been a customer of Frontier for over 20 years and they treated me like dirt!!! I was put on hold again and again while I waited to talk to a variety of incompetent supervisors. Every supervisor gave me a different story and said that everything would be worked out. Of course, NOTHING was ever corrected!!! I hope Frontier ceases to exist! There are so many good service providers available. I can’t even imagine why anyone would ever consider using Frontier!

Not very pleased with the value of service. First I signed up with Verizon only to find out a month later that Frontier is taking over. The positive about Frontier is their customer service team are all English speaking (easily understood), which was not the case for Verizon, which was VERY frustrating as I had a number of problems at first. But, Frontier did not stand by Verizon pricing for my 2 yr contract & my bill rose almost every month soon becoming more than 50% more than the price guaranteed to me for 2 yrs!

I’m dealing with problems with Xfinity and I go looking for better options at Frontier. Instead of getting a truly “customer-friendly” sales rep, I get a pushy car saleswoman. I tell her my price range and how I necessarily don’t care to have TV. Yet, while I’m asking about just internet prices, she informs me that she doesn’t think just getting internet is a good idea. She continues to push their TV/Internet bundles and if TV is not an option, then I should get a phone and internet bundle, even she continues to express her thoughts that TV/Internet is still better. I go on to ask her about the cheapest internet service, she dances around the question then tries to throw in her opinion about what believes is best, instead of just answering my question.

Billing was inaccurate from day one and no promotions were applied. You can call and try to resolve issues but the individual will be unsuccessful. Poor communication from Customer Service and lack of follow through.

They falsely advertised and sold me the 6Mbps package. I only get 3Mbps because they are not set up to give me any more speed than that in my area. They refuse to credit my account or fix this. My service was spotty at best and for months would lose the internet signal as little as 4-5 times a day to as much as every 5 mins. Took them 5-6 months to fix the spotty/not working service but refused to credit me for the service I did not receive. When I refused to pay the bill the customer service lady was nasty to me and left me on hold for an hr and never sent my call to the supervisor like she was supposed to. When I did finally talk to a supervisor (Tracy) she was rude and refused to help in any way. I asked for her boss and she told me she didn't have 1, they don't take calls, etc. I will never give this company money again and I suggest you don't either.

I have not been happy with Frontier since they took over Verizon, but unfortunately, there are no other options in my area for business. My former business partner left in 2012. I have requested 5 times now to have their contact information removed from my account. During my recent move, they contact my former partner AGAIN, instead of me. Since they took over they have raised my service bill 4 times. Each time I have to take time out of my busy schedule to call and debate why they are raising my rates.

Their internet stinks. What no one tells you is there is a very high latency on their network. The upload and download speed is not the only thing that determines your internet performance. Network latency is a bigger factor than advertised speed and Frontier's network is junk!

Customer service and billing do not work together. I signed up for 2 more years and was quoted a price but my bill was $20.00 higher than quoted. To get the cheaper price they removed 9 channels from my line-up.

What a monopoly! This is a company as if I could get off the work grid and not be required to have INTERNET, TV, & PHONE I would love to tell them where they could go. The customer service at this company is lower than whale feces on the bottom of the ocean. I have never seen a more non-caring, ignorant bunch of robot answering humans in my life.

I cancelled my service on Jan. 2018. I got a bill for $116 with a $100 add on for a non return item. I called 4 times after and they verified that the device was found and the correct dept. was emailed to credit my account the $100... For the next 3 months I kept getting bills that didn't reflect the correct amount. Every time I received a bill I called to correct the mistake. Every time they would resolve it after like 45 minutes but just couldn't somehow input the info into the system. I'm tired of these unprofessional people wasting my time... 1 hr at a time...

My termination notice was settled this morning, but only after three phone calls this week. Sending customers to what is called a collections department creates such a punishment type of scenario. This seems to be a corporate strategy that works for Frontier, but as a customer it doesn't work for me at all. I was with Verizon for 15 years and always had service that was outstanding. Seriously Frontier maybe you can learn to calmly reach out to your customers to see why they may be late, give them time to respond, especially for people who are less than 30 days behind. My bill is under $90 a month. For do good reason! The only reason this company still has my business is because I have to have a landline for business.

I have had Frontier home internet service for 2 years. I have experienced having NO internet on a daily basis. They have replaced the router once and the customer service is terrible. I feel they owe me a 50% discount for the two years! Every day, and generally multiple time a day I have no service requiring a complete powering off of the router, waiting to restore the power and rechecking to see if you have internet again! No internet of the morning, no internet after 10 PM and no internet, off and on ALL day! The ICC needs to investigate their "service"! Terrible service and little customer service and the bill comes monthly REGARDLESS!!!

Worst customer I have ever dealt with. Called and canceled services today, women was very rude and kept talking over me when it came to the bill. My bill was due 5/24/18 180.00 tv, internet, phone. No matter what I said she raised her voice and talked over me. I canceled on 5/9/18. She stated I still have to pay until the 5/24/18, but I will get a little back because the phone has been transferred to another service. I was out of services for 3 days. They screwed up my order when I asked for a discount, was never reimburse for that even when they said I would. My bill for the last 3 months was 150 then to 134 and this month was 180.

My complaint is regarding my refund for the amount of 149.04. I cancelled my Frontier services June 23, 2017. An automatic payment of 195.10 was deducted from my checking account on June 19, 2017. July 19 2017 I was billed the amount of 201.85, from June 19- July 4, 2017 my account # charged 396.96. A credit of 117.59 was added to the account after July 4, 2017, 265.09 was the adjusted charge to my account.

Signed up for bundled (TV, internet, phone) services through a special promotion ($99 per month). It is now nearly $190 per month, and that is with a $50 "customer loyalty" discount. Cannot get the slow internet resolved. Very difficult to get through to connect with a customer service person. And when one does, it's the wrong department, disconnects, retries; the last time, I talked with six people and still didn't get the right person. Gave up and tried tech support for the 2nd problem, and while a technician tried a fix to the slow internet, it was not successful. They advertise 100/100, my upload/download is half that. And periodically the WiFi doesn't work. Was hoping to get some sort of credit for all the problems, impossible to get through to a person who could address that. Plan to wait easily an hour. Really miserable experience. Arranged for new service provider. Can't come soon enough.

When I started with Frontier in 2017, I was looking to order internet for my small business. I ended up with phone (not even needed) and I did add TV. I was quoted 79.99 a month for these services which given the smallness of my business I could afford. Got my first bill of over $250.00. when I questioned what happened to the $79.99, I was told that was not correct, the correct amount was $125. I resounded by saying if that what I was quoted, I wouldn't have signed upper the service. I was also told they bill a month ahead...

I just got internet service installed by Frontier after exiting service from another company. What a terrible idea. Although I terminated a bundle package from the other company, I should have kept the internet service as it was flawless. Since the installation of this internet service (4-26-18), I have gotten nothing but grief. It constantly goes in and out. My landline phone service, which operates through the internet is constantly down, my son who relies on the internet to do his homework, is constantly interrupted (literally).

We had Frontier Communications for a while and the cable went out a lot. This meant you had no television or internet and it was very frustrating. Several times it was out for days. I had to switch companies.

I called the other night. Told them my wifi keeps going in and out. They send a tech guy out just to look at the wire. Did nothing. The guy on the phone said that he was going to give me a new router. Didn't even do that. Want me to pay for a new one. Why the ** should pay for a new one when it clearly say free router and wifi for two years? Like the worst internet company ever. I'm switch mine asap... This is **.

Frontier Fios TV - I called and asked for a reduction in services. The customer service quoted me a reduction and my monthly charges would reduce to 102.00 per month. Service was increased and I was billed near $400 per month. I tried to appeal the issue and was run in circles. Now I'm receiving threatening letters. I have saved all written communications and would like advice on what to do to correct the situation. We've had neighborhood meetings and I'm not alone with this problem. Can you help me?

I thought that Frontier being a smaller company the customer service would be more helpful, but I was so wrong. I have to say what this company did and treated us was way worst than Xfinity-Comcast.

Frontier Communications delivered everything they advertise. The selection and quality of channels were great. But being lock into a contract in order to get saving didn't settle well.

I only receive wifi from Frontier and it is slow all the time. I have had someone to come out twice and they told me because of where I'm located there is nothing they can do.

After 3 calls to Frontier was told to call back 5/7/2018. I was offered a triple play for $95. I have 1 high definition box and 2 standard boxes. My next bill was $303.93 which included $100 for non returned equipment and $94.84 for an early termination fee. I am still a customer of Frontier so these 2 charges are incorrect. It looks like I will have to go thru a dispute with my credit card company after I have called 3 times to rectify this situation.

The frontier experience has been unbelievable at best. Starting in October 2017 I cancelled cable. I also had internet and was fine with that service. After receiving a bill for continued cable I called and called AND called. I was finally told in December that if I paid a portion of bill the account would be current (credit would be given for back dates cancellation). In Jan 2018 I received yet another bill that did NOT show credit. When I called again I was told credit was denied. WHAT? Keep in mind I was paying every month for wifi.

Initially Frontier was not good and this was in 2016. Also I tried a lesser plan with internet only and my speed was affected horrendously! Since I went back to my normal $60 plan It functions without a hitch. So all in all I am now pleased with their service.

Indescribably unbelievably TOO much money. Stay away. Don't do it. You will be broke and you will be sorry. There's a trick in the basket of bargains, they say one thing on the phone then they tell you another on paper. Then when you tell them what price was quoted to you they say the salesperson can't tell you how much it is because they don't know!!! WHAT!!! You end up with this tremendous bill for basic cable and no movie channels. Where did it come from? Then you wonder if you're paying for your neighbor's bill or maybe the whole street. They are terrible. So my advice shop somewhere else and don't believe the hype. I've been lied to so many times and I've concluded that they are just liars and they have no souls. Run as fast as you can when you see them coming. RUN...

Super overpriced! Lots of channels but all garbage. Packages so any channels you actually want are packaged with more garbage. Internet is slow period. My DSL up north is faster.

I wish I could give Frontier a zero star rating. My Frontier experience started in February. I was told it would be $25 a month plus $25 extra the first 3 month. Okay fine. First bill came in $90.88. Took talking to 3 people to get the bill corrected (64.15) and another 3 or 4 to cancel the service. Get another bill the following month for $80.29 call and they said they would dispute it and to disregard the bill. Next month comes and another bill for $90.28 comes in. Call them about it wait 40 minutes to talk to someone and get nothing accomplished.

Unsafe situation left for weeks and weeks - I had ordered their service over the phone and they sent a technician out to install a fiber optic cable from the box in the street to my service panel. When the technician opened the Manhole cover he broke it. He put some little flags around it and it has been like that ever since. A different technician came to hook up the system and when I found out the details of the agreement were different than what we agreed upon over the phone, I decided not to utilize their service. I am not sure if this had an effect on why the unsafe situation outside or not, but did want to paint the complete picture for accuracy.

I want to express how absolutely horrible Frontier’s customer service is. I enrolled with Frontier on 4-8-18 for TV, internet, phone. The service person, who I now know didn’t know what she was doing, set me up with a DirecTV package for installation on Thursday 4-12-18 telling me this would be a small dinner plate sized satellite dish I could place anywhere in my home. I stayed home from work for this install only to find out it is a large tire sized dish to be installed on the outside of my home, which I can't do. I had to turn the technician away. First work/vacation day wasted because of Frontier incompetence. Also, it was an ordeal to cancel the DirecTV account because their customer service people are as incompetent as Frontier.

Service is disrupted constantly and Frontier refuses to complete fiber optic network as promised. Bills are higher than originally quoted ($250/month) but without fiber optic Internet service is slow, phone calls are dropped frequently and TV stops and/or is scratchy/inconsistent and recordings are lost/incomplete.

We recently moved from our home after being with Verizon/Frontier for more than 10 years. We no longer needed internet so we terminated our service. It turns out they terminated us 1 day earlier than requested, over Thanksgiving week-end so we were left without internet. When we called in to report the error they reinstated the internet for one additional day but had to do it under a new account. We were assured we would only be billed for 1 day and there would not be a monthly fee or reconnect fee because of the error. All went well, last bills were paid in full, old and new account by end of December. In January we started getting a bill for $50 with no explanation of the bill whatsoever.

Closed my account 11 weeks ago (2/13/18) and they owe me $13. I have not received a credit yet and they are telling me to wait another 2-3 weeks for a debit card to arrive. This is an unreasonable and unfair business practice regardless of the amount of the refund due. I will not do business with this company and support this type of poor customer treatment ever again. A company does not have the right to hold your funds for this long after cancelling service but this IS THEIR SYSTEM! Unacceptable.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case??? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit".

Landline phone service is really bad. Lots of static and noise. High speed internet service is really no speed internet service, hard to sign on, and crashes often. Have to reboot several times and often get "no internet connection" page.

Frontier, as well as all other TV providers I have ever used, do not offer any good customer service. All such companies take your money and increase fees as early as possible. I have not had any paid TV service provider in more than one year.

Service is extremely reliable (only been down 2 times in 5 yrs). But their customer service is horrible, wait time to get a CSR is extremely long and when you do get through they will transfer to a different dept because they cant help you, not their dept... Will not work with anyone.

I was told I would be receiving a modem that ran 12mbps and hooked up with a coaxial cable. I got a 3mbps modem that hooked up to a phone line. In addition to that I was promised a Amazon Prime card that never came. They will not stop sending me bills after several calls. They got everything wrong and now want my money for their lies. So now this is being sent to collections to bully me into paying. Don't get involved with these savages.

This company quotes prices, won't send emails on what was quoted then change the offer, they don't respond in timely manner when you call. They are the most dishonest company I have ever used. They have a good line up and were great when they were Verizon. The gave me a discount for a year then I pay the lower cost. Discount disappears again, they put it back on restarting the year. This has happened twice in the last 6 months. Wery deceitful company. I wish they would send emails of what offer they promise so you could have a reference but they won't which makes them scary.

Frontier works in spurts with neighbors up and down our street dealing ok to complaints every week. We have no other options if you want internet with no limits. Options is what we all need.

It's a total disaster after Frontier took over for Verizon in Texas. Appointments missed, service constantly going down, calls not returned, phone not answered, many service calls that never fixed the problems, blamed everything on Verizon.

Frontier likes to overprice. One day your bill will be 177.00 and the next month it is up to 257.00. Wow. Money hungry company. And no one knows nothing.

Frontier frequently overbills my account and has an UnAmerican policy of disconnecting without clear notice on forms, and without verbal notice by service reps. California PUC refused to review the verbal evidence on the recorded call cheating me out of a fair hearing. Disconnects need clearly entitled notices, not sneaky service sales puppets drumming up revenue with malicious disconnects. Lawsuit badly needed for seniors and disabled citizens sniped out of phone and internet. These Trumpsters need legal orders to provide clearly distinguishable disconnect NOTICE boldly printed IN The TITLE of any notice of disconnect, and clearly stated at the beginning of any agent calls for collection.

I received a replacement set top box which I was unable to connect due to required PIN number which I did not have. My son called to obtain said PIN # however he was told this would require an in home visit. The next available appointment was five days out. I called today to request proration and was adamantly DENIED. So I should pay rental fees on a non-operational set top box? I don't think so... This company is delusional!

I'd give zero stars if it was an option. The long story short of all the below text is that after nearly six months of being promised an upgrade, we are told today that it was never an option and there are no plans in the works that will allow the needed service in our area. We have lived at this address for years, we are aware it is remote and our attempts to get upgraded internet have been unsuccessful. In moving out here to care for my Grandpa, I needed more reliable internet to allow me to work from home so we reached out to Frontier, our established service provider, in December of 2017. We gave our accurate address and made the representative aware of previous issues with internet availability, he assured us he could get our service upgraded using bonded lines and we will be at 7 mbps up and 10 mbps down.

When I moved from FL to SC last month, I called all my utility providers to cancel services as of Apr 3/18. 30-days later, my credit card was charge for the entire month (for service from Apr 1 thru Apr 30) for Frontier Internet services. When I called to correct the problem, they told me "it was in the fine print" (i.e. that I'd be charged an entire billing cycle). And they do NOT credit the pro-rated amount back!! WTH!? When I asked them if they thought it was OK to charge me for 27-days of Internet service even after they confirmed I did not have access to use the service (since they had also confirmed that they had received my router back), all they could say was "it was written in your contract". I've since spoke with two "supervisors" with no resolution. One supervisor even told me it was OK for them to do that "because they are approved by the FCC". That made me feel so much better... NOT.

This company fraudulently charge and gained access to a credit card account I gave to a different internet provider. They claimed I signed up for technical support services. I never requested or contacted this company. They refused to refund and told me file fraud charges which I have. I am still trying to figure out if the other company compromised my information or if they were hacked.

Back in November, 2017, we decided to change our internet provider owing to poor service and expense. Our contract was due to expire on Feb 2018 so we waited until then in order to create a 'clean break'. At the time of cancellation I was informed we had a 'credit' which would be paid to us with 90 days of cancellation. Within the month I got a notice of the credit owed, but on the same day received a bill for one month service towards an account that had no previous reference.

I wish I had the opportunity to review Frontier's product, but we didn't even get that far! I will review just the "becoming a new customer" process that I experienced. Put shortly, Frontier quoted me an unusually long time to install service; did not inform me of delays regarding local infrastructure changes their engineers needed to do, delaying install further; did not contact me about this delay; did not contact me after the missed installation date; and quoted me another 2 weeks to install when I contacted support. Frontier has a very nice sales team; I was really impressed with their knowledge and even thought to write a positive review about the experience. The major downside about that part was an original install date a little over a month from when I called. I really wanted to get away from Spectrum, so I was willing to wait despite the unusually long wait time.

I called early Saturday morning because my internet was not working. After staying on the phone for 45 minutes I was told that they would have to send a technician out to fix the problem. When they gave me my appointment I was appalled at the timeframe it takes to send some out to work on the problem. They did not give me an appointment until Tuesday between 9-12 pm. I asked why it took so long & was informed they do not work on the weekend. This is unacceptable in my book. Later in the afternoon on Saturday my TV quit working also. I called back again & was informed that the problem was at the main box outside & could not be fixed until Tuesday.

First, after I got my first invoice I found 2 items I didn't order them. I called to ask for a refund. The representative was not helpful until I asked to speak to supervisor then she hanged up on me and never got hold of a supervisor. Then I called again a different person answered. I filed a complaint and got promised a supervisor will call me which never happened. Today I called as I got my new invoice and again items I didn't order added to it. Also when I signed up they told me there is an offer for one year from Amazon prime after I waited for 3 months. They told me it was before I signed up and they can't do anything about it. I have all the names of all people I spoke to. Supervisor she said, "I can't help you." I don't know how a big company promised then broke up their offers. It's really ridiculous and unacceptable.

Well, I'm happy to report that Lianne from Frontier's Social Media Team contacted me and has resolved my problems, as expressed in my previous review, with customer support issues to my satisfaction. We have a clean slate going forward with Frontier, so I am amending my previous complaint to say that I am now satisfied with the results. It's still unfortunate it came to this point, but reassuring that someone listens and complaints are not taken lightly.

In December just changed my bill from $35.00 to $49. I cancelled on March 13 and they charged me for the whole month, I was 3 days in to a new billing. He told me I never called in to complain about my internet not working. This is the worst company I have ever had.

The games this company plays and the lengths that it goes to in order to add on sneaky services or have the simplest issue resolved is mind-blowing. Never less than an hour on the phone and switched between MULTIPLE people. Insanity and the issues are rarely resolved. Absolutely hate this company. It must be in the training to screw with folks endlessly.

Unfortunately I have been a Frontier customer for 9 years and have had nothing but 9 years of problems and headaches with these people. Constant problems with static on the line, people I call cannot hear me, overbilling, and more. Nothing but problems. And getting a tech out? They book you 3 weeks out. Last summer I had no service for 3 weeks. They said they would credit me, but never did. They billed me the full amount for the month anyways. It's literally been a nightmare dealing with them.

Special thanks to Lianne (Account Manager) for fixing this.

I couldn't believe it, Jason (in collections) started off being very kind. I explained I never got a bill until after I got disconnected. Jason, search my payment history, noted I was late in March and in May, Never mentioned I paid forward since October last year until this year. I let him know I was in agreement to make a payment plus the $ 20.00 re-connection fee. However, as I was explaining why it was possible I never got a bill until this past weekend "Jason" hung up on me. I have NEVER encountered such RUDENESS in any business.

Cancelled my service, 4 days into it, then was told several times over 2 months to wait to pay until 3rd billing cycle, then they sent it to collections whom told me they don't do 4 days. They bill for all 30. So instead of paying $14 like Frontier said I would, I had to pay $56!!! Liars. That's all they are! And I cancelled my service because I wasn't getting any service! Please stay away! Seriously! Save yourself the lies and hassle.

Wow is all I can say. I called In February wanting internet. They said they could come out and install sometime in March. I thought that was a long time but ok. I wanted 12mbps they said ok. On the day they were supposed to come they called and said they can only do 6. Well I didn’t want that. So they didn’t come that day. I was on the phone for 45 minutes. She finally said she could do two 6 modems. I said, "Fine. If that works I’ll do it." Ok but now my date moved to May 11! I was pissed but ok fine.

Call for service and set up direct billing at start of service. Technician did not show up for the service date (waited the entire day and called several times). Finally was told there was a mistake the account set up. They "corrected" it and the service date was reset. Got service and all was okay for a couple of months. Came back from out of town and service was disconnected for lack of payment. However my account was paid in full when I contacted them. Seems when the customer service rep "corrected" the problem, they actually set up another account. I now had two accounts for the same residence and for the same service. One being paid and one not paid. So they disconnected the service.

I was Frontier customer for a few years. Their service was going bad and no more kids at home so I have decided to switch service to other provider. I talked to Alrhon on December 12th, 2017 around 1:45 PM to terminate my service from next billing cycle. He offered me a new upgraded package at lower price for 12 months, if I continue with them.

I was put on a 1-year agreement for internet, voice, TV only to find out that they decided not to use that promotion anymore after one month of me being on it. How can they do this? They take away my agreement but if I was to cancel on my agreement it would have cost me an arm and a leg. I can see why some channels do not want to work with this company. Very sad. I have tried to like them for several years now, but am tired of having to spend my time each month reviewing my agreement with them. Somehow they blame us, the consumer, for not fully understanding them changing their minds whenever.

We joined Frontier Communications in September of last year. They had promised free DVD for our two year contract. That promise only lasted two months and then they started billing for the DVD. They have a call center in NC and these people said they would correct the problem but it never happened. Frontier just keeps adding to the bill. Last week our second modem broke and they sent us a new one. After many calls with technical support we still could not get the second TV working. We had a problem with pairing and they said to use a paper clip in back to reset the modem. When that did not work I finally asked for a technician and sure enough they charged us for a service call. It was their equipment that failed and we got a bill for it. They have poor service and when the contract is up we are not renewing it.

Frontier Internet is an incompetent service. Poor internet quality, goes down for weeks at a time, takes at least two weeks for a service call and they make you pay for their non working terrible service. Customer service is not allowed to make full refunds if you get one and it takes months to receive according to others' reviews. I DO Not Recommend this service provider.

After some initial problems getting my service setup, Frontier has made everything right as promised. They seem committed to customer satisfaction and correcting their current less than exemplar image. I am very satisfied.

They charge you to change over service in the event of someone's death. My father passed and they are charging almost $60 even if we provide a death certificate. They are making profit at a time of grief, this isn't a choice to switch it into someone else's name, it's legally necessary. They are SCUM. Not business ethics or human decency. They shouldn't be allowed to operate.

Frontier blatantly stole from me. They have also done the same to many in my area. Worst thing is... we have no other choice for internet!! And no one will do anything about it!! I filed BBB. I filed FCC. I cannot believe Frontier is allowed to steal from customers and does on a regular basis... and NO ONE DOES ANYTHING ABOUT IT!! Truly unbelievable. I pray one day it will all be addressed. Frontier's business practices are absolutely illegal. And shady at best. Yet no one can do a thing about it!!! It is criminal... and I do not know why or how they are allowed to blatantly steal money!!

I have been with Frontier for almost 1 year now (no other phone company in the area) and they have shut off my parent's phone service 3 times without notification. Their systems reflect bad information outstanding balance which is comprised of late fees (because they are not able to get my address right to send me a bill) and reconnection fees (because they shut off service) and as a result they shut off my elderly parent's phone without any notice.

Frontier Cable/Fios is a joke. 45 min into a phone call they tell me they don't offer vacation mode in my neighborhood. And you wonder why wait times are so long? The poor folks that work in the GA call center are not even enabled with basic info to do their job. Now trying to shut down my account and they can't help me, and want me to call ANOTHER # and go thru this on hold trout again. Nope. Their web portal is useless, and the CHAT DOES NOT WORK. I've tried it numerous times over last 1.5 hrs. ** is my act # if anyone at Frontier would like to step up and make this right. If so, I would certainly respect them.

Frontier is the absolute worst internet company there is. They lie to us every time we need them to hook us up. The last time we needed them to come hook up our internet it took them like 3 or 4 weeks to finally come after they had said they would come I don't know how many times. Then the last few months they kept trying to charge me extra fees like a re-connect fee even though I wasn't disconnected. Now, we just recently moved and they had said they would come April 3rd. No show no call. Called them and they said someone tried to call me (Nope, didn't happen and if I did miss a call they never left a message) and they were saying they didn't want to come until they talked to us because we can only get 2 mbps instead of the 24 that we had. Okay, sure we will try it and see how it goes since there really are no other options.

I wished I would have read the reviews before signing up with Frontier. They were deceitful when quoting me a price for internet service. I was told that my bill would be $55.00 per mo, with no installation fee if I signed up for home phone and internet. My first bill was $199.00: when I tried to correct the problem, I was on the phone for 1 hr and 20 mins. I would not recommend this provider.

I started our Frontier Internet & Phone in 2015. I was told that I could get the Frontier Broadband Ultra package & get internet speeds of up to 12 Mbps. I signed up for this package. For the 1 year I was able to get download speeds of better than 5 Mbps, but never 12 Mbps. In 2017 I lost internet and phone service & had to have a technician come to the house to replace a switch on the service box outside the house. All inside lines and filters were fine. Now I can't even get 5 Mbps download speeds and I'm still being charged for 12 Mbps. How can I stop Frontier from lying about what a customer can expect to receive?

3.8 Mbps speeds at best replaced all wires inside house to outside work. One their lines 4x reprogrammed, modem 2x and replaced 1x 3.8 at best. Home-Tech made false accusations to police CPS. Spent multiple hrs on phone. More than half the time no service waste. Their supervisor stated would waive all disconnect fees and early termination. Never did even billed for month after disconnecting. And this month extra 152 early termination. After I paid months for service not working right and not getting fixed decided not to pay since service was never working properly. Told them wasn't paying 'til fixed after incident with Home-Tech. Told supervisor Mike as soon as yr up I was never coming back. Still trying for service to be fixed. He offered waiving those. Never again.

If I could give no stars I would. I moved and set up 3 appointments!!! Not 1 NOT 2 but 3 damn appointments!! And they never showed first one. Second one apartment got changed the day without my consent or even being told. So after 5 hours of waiting I call to find out they changed the day??? And today I waited 5 hours and was on the phone 57 damn minutes. And they arent coming today!!

I signed up with Frontier on 11/10/17. That same day I realize the signal was weak so I called them to have them turn off the service, the rep told me because I just open the account she could not located it and I should call back in a few day. That same day I open an account with Spectrum for the same services. On 11/14/17 I called and had the service turned off, I receive a name and a confirmation # for this transaction. In December I received a bill for $172.96!! I didn't use the wack service for a day. I called and was reassured to ignore the invoice as I do not owe any $$, once again I recorded who I spoke with.

We have DSL for internet through Frontier and it is down at least once a day. Their service is horrible and when you call them you might be on the phone for up to an hour. Then you get the explanation you are in a high traffic area and that is why your internet is not working. This company is awful. If you have choices between providers DO NOT select Frontier.

I started new service and was told to be home for tech, nobody ever came. It took 5 days then a UPS box showed up. Again services didn't work. Was told had to wait 9 more days for a tech. I have missed work, been lied to, hung up on, transferred with no warning. Now a 110$ bill due and services took 3 weeks. My bill should only be 53$. Watch out for hook up and then wonderful fees!!! Don't fall for their advertising... The worst company I have ever dealt with. Their reviews speak volumes.

I have been a customer for almost two years, after my original one year, (non-contract), bill was raised for services, I called and asked if I could continue with the same price for services for the following year. After calling them, Frontier agreed to give us the same services for the same price. We are now into our third billing cycle, and not only did they not honor what they agreed to after two very long phone calls and wait times, they actually raised it even more. I'm most likely going to cancel them, this is the second time I have voiced my dissatisfaction on "consumer affairs", (the first time finally corrected), however, I believe that other customers should be aware that their customer service is terrible, and their billing is absolutely horrible.

We have signed up for the $79 package service with mainly need an internet service. The bundle is the same price as internet only per the representative told us. Now they told me the package promo has expired. they charge us $119 a month. I called to cancel the other service to $79 for internet only service. They wants to charge us service charge fee of about $130. I am thinking drop this company totally since we really don't need their other service. They told me the drop off fee is $257! Will looking for another company for internet service...

I've had Frontier since they were originally owned by AT&T. There were huge issues when they switched to Frontier. Unfortunately, I was not able to get another service for the longest time because of the area I moved to. Frontier was okay, there were frequent drops, a terribly slow internet, and I didn't have options to change. I found out that we were able to get a different provider in my area. I didn't switch because who likes going through the hassle of switching. I finally did go to switch and they half-heartedly tried to retain me as a customer. I was going to get a slower internet speed, TV, and no phone for a greater price - it made switching that much easier. I told them when I would like to cancel and they agreed.

NO STARS is what I wanted to give for Frontier Communications. This was my second attempt in 6 months. I just wanted to add a cable line to my office from my existing cable with them. Called support then after three transfers and 1.5 hrs I was told I had to open a new account to add a line. Then because of a security freeze on my account they then ask for my unlock PIN number which no-one ever gets as requested by Equifax. Now I'm wondering if my iPhone was hacked and maybe I was transferred to a hacker or identity thief. The system and not the staff are what I'm complaining about. The staff had their hands tied to the way they had to do it and probably not informed of Security Freeze Pin numbers that are never given out over the phone to anyone but Equifax.

I have had a technician out at least once a month. We had one today but we still do not have connection longer than 5min at a time. They erase their bad reviews on Facebook to cover their incompetence. The reason we have not dropped them is because they are the only one server in this area.

When I order internet service for my apartment. I was told first month bill will be around $80. After that it will be $25 + tax. And also there is no contract and no early termination fee. But it was all BIG FAT LIE. My first month bill was around $168. And I was in contract for two years with $300 early termination fee. IT took me 2 hrs to get to cancellation department. I had worst customer service of my life. Do Not buy Frontier.

My internet has been slow for the past 6 months so I call Frontier to see if they could help. They ran me through the diagnostic mode and said a tech would need to come out and look at the system. I agreed and a tech came out. He was scheduled from 8 am to 12 pm on Tuesday, March 20. I called at 1 pm asking when they were coming. They did not know, but said they would be out. I received a call at 3:00 pm saying they were coming shortly. They showed up at 3:45 pm, checked the system and said I needed a upgrade. I asked what that entailed. He told me a new service (12 MB) and a new modem. He said someone would call me to set that up. I waited 3 days and called customer service. They stated they had no notes and I needed to verify my account.

I got a home phone line with Frontier in January 2018. I specifically stated I wanted the $35 plan and did not want to be locked into a contract. Once I saw they charged me $16 in taxes and other fees I closed my account and paid my $60 last bill which I got my receipt number to make sure I had protection. It is now March 2018 and I have received a bill for $ 72, representative states I got out of a contract with them early and that is the fee. I was told my last bill for $60 was my closing bill and that I would receive money back for prorating. Now they are trying to say I was in a contract! I never signed up for a contract so how can they change what they have said for their convenience and greed?

I got their service approximately for a year and 6 month after being with Comcast for YEARS - then I got tired of Comcast terrible customer service etc. Anyways, I was a happy Frontier customer in the beginning for their great customer service and how they really cared. I know that wasn’t the case for some but it was for me. Then everything changed to be REALLY BAD, their internet was like a dead body. I was paying for something I didn’t really have, then every month my bill started to be way higher than it should be so I had to call and gave them put in all the discounts and promotional price in. They apologize and put everything back but after like 30 minutes talking and holding.

Thanks for your help, Lianne. Everything is now working extremely well with the new router!

I spent over an hour and half on the phone, setting up service. They took all of my personal information, my SSN, my credit card number, my account number from another service to bundle, then told me I needed to have a notary sign a positive identification, causing more of a hardship for me to get to a notary then send it back, causing more delays and frustration. I feel I was discriminated against.

I also live in a rural area and therefore am held hostage by Frontier because I was grandfathered in through the Verizon merger. I have limited DSL abilities because I've been told that I'm too far from the main station and each time the technician has come out to attempt to fix the problems - he has told me to make sure I'm not being charged for services I do not receive. I have been attempting no only to have my issues with the DSL fixed but after months of calls to the Business Office, I still can't get the reduced rates.

The internet service is subpar, at best. I have never had hardwired internet that drops out every time there is a cloud nearby... The speed is slow and we are constantly losing service. We can't watch any streaming service on high settings although this service is supposed to be for fast HD streaming. Even watching on low settings it will freeze up and come back grainy as though we were watching a VHS. If there was any other service here I would be switching because we have had nothing but trouble with Frontier and will be dropping them the second something else becomes available.

We've just moved to a rural area with very little internet options. Our first call and initial setup with Frontier was painless enough... We're now three weeks later and we still don't have service. They've now missed two installation appointments without calling (I took off work both days) and I feel like I'm stuck in purgatory trying to reiterate over and over my problems to the overly compartmentalized low-level service reps. This story has been corroborated (and furthered with stories of terrible service and outages) by nearly everyone I've talked to who currently has, or has previously had their service. My recommendation is to steer clear unless you're in the unfortunate situation I'm finding myself in. I'm almost at the point of considering satellite... Though it'd pain me to do so. Best of luck to anyone who needs to make a decision with this company.

Consumers beware - they will raise your rates, promise you they will lower your rate and then fail to do so. Customer Service gave me the runaround for over three months, continuing to raise my rate. Switching to Spectrum.