Frontier Communications Reviews

I WAS a customer for 5 years. The first 4 years I was charged one price, then they upped the cost without telling me. We were paying automatically through our bank. So for the last year they were charging me late fees every month. When I call to complain, they hung up on me twice, was supposed to be called by a supervisor twice (they never called), then I finally cancel, and call back yet again to complain and try to get them to at least remove the late fees, nope. So much for serving loyal customers. I have dealt with bad customer service, but they are by far the worst. If that wasn't bad enough their download speeds are slightly above dial-up at between 3 to 15 Mbps. Was constantly resetting the router and paid more for phone services than internet. Wish I would have switched to cable sooner than I did.

Ever since Frontier took over from our previous carrier the service has been junk. It is down considerably more often than it works and the internet is stupid slow. Don't waste your time. I think a tin can and a string would be more reliable.

Cancelled service at the end of January 2019 due to declining speeds. Called today 4.29.19 to start up Frontier again. I want to utilize both Verizon Wireless & Frontier in the hopes of getting the speed and service we want. But they are not offering service to my home any longer. Apparently they CAPPED the area and aren't allowing any new customers. This wasn't explained when I cancelled and they actually told me to call back if we wanted our service again. I was one of the FIRST to buy their service when it was available to our home and because they allowed too many others on the service it drastically slowed MY service. They suggested I call back occasionally to see if service is available. I THOUGHT THEY WERE IMPROVING THEIR RURAL MARKET BUT APPARENTLY NOT!!!

I have been a year old customer with Frontier Communications, recently I got a mail saying that the promotion period is ending and my monthly bill will increase. I called them and I was told since promotion value doesn't expire for another couple weeks so I need to call them once it actually expires and so I did. So now, I was told that there are is nothing they can do and now my monthly bill is doubled. I tried to talk to them a couple of times but no use. I am highly disappointed, I really don't mind paying if it's for a higher tier plan but there is no change in internet speed and yet twice the cost. Thanks, Anshul.

I have had Frontier phone service since they took over from the previous company in WV. The first thing they did was raise the price by $4.00 a month. Over the next several years the quality of the line reception deteriorated significantly, to the point where you could not understand what the caller was saying and the caller couldn't understand me. I had service calls to correct the situation at least five times. The line quality would improve slightly for a few weeks and then would be bad again. The techs said it was moisture in the old phone line. I asked them to replace it. They said they are not authorized to do that and no one else would, either. I canceled my service this week. I get good reception with my Verizon cell phone.

I was a customer of Frontier for at least seven years. I discontinues my service due to excessive increases in pricing in early January 2019. I returned all their equipment at my cost and at that time I had a credit balance of $419.71. As of today April 27, 2019 I have not received the monies due me. Frontier wants its payments in thirty days from you the customer. However Frontier's policy is not to refund monies due the ex-customer for 90 days and you get screwed also when you return their equipment. Not a good company to do business with!

Since leaving Frontier Fios a year ago, they still have not returned the money they owe me, despite talking to many representatives and managers. To begin with, they told me that I owed them money due to their equipment not being returned. However, once I showed them the shipping number they suddenly realized I DID return their equipment, and I was told that I'd get a refund in 30 days. NOT!

I called with a general question. The reps response was rude and unprofessional. When I asked to speak to his supervisor, he refused. As a result, we are cancelling Frontier. Never to do business with them again. We have had the service 1 month. We were not happy with the Frontier cable, as the tv was intermittently freezing from day 1. Frontier does not provide a good product and their custormer service is awful! The customer service rep, Brandon, was arrogant and condescending. He did not want to resolve the problem. He was more interested in getting me off the phone. Do not do business with Frontier. #donotdobuswithFrontier

I recently moved and had to cancel my service with Frontier. I was told that my service would be disconnected on the day I requested and sent my equipment back to them. I paid what I thought was my last bill but received another bill at my new residence. I learned after spending over an hour talking to three agents, including a supervisor, that they billed me for the entire billing cycle. When I told them I was never told this they said it's written on my bill and they don't prorate. I don't appreciate paying for services I never received and will not use Frontier again. I don't care if they're the only show in town, they are permanently boycotted for what I consider fraudulent billing practices.

This company is scam, stealing people's money. Over a year I charged for my own modem. Because this overcharge in my bill I call to disconnect the service. They said it was because the router which is mine. I ask them to get my money back. They told me I'll get 90 days only not all year! I lost it. In addition of that they want termination fee as a part of the agreement. They don't say there is an agreement between us. I have my own router! If you have other option don't subscribe with Frontier. They want people to call them every time. Untrusted expect to get overcharge bills for no reason. Their employees are trained to scamming people and rudeness.

This company was forced on me by my apartment complex. Didnt know much about it, now that I do I can tell you, I always have to call for support and service really sucks. The "packages" they give you are the worst completely overpriced as 8s then you get the bill and there's all these fees aside to the taxes. They're titled miscellaneous fees... which varies. RUN if your only choice is Frontier. Worse experience of my life, can't wait to move to go back to SPECTRUM.

I had my number ported out from Frontier to Spectrum 4 days after my billing cycle and promotional period ended. However, Frontier still bills me a full month with all services canceled. I had a triple bundle promo with Frontier but I wanted to change to internet-phone bundle only. I got a better pricing with Spectrum and I didn't want to change numbers so I had it ported out. Upon cancelling the services with Frontier, to make sure that the tv service was cancelled, too, I was told that the porting out would automatically cancel all services. But as this was a port out and not a simple cancellation the customer service personnel told me they charge the full month of the next billing cycle and cannot pro-rate. However this is not explained in their website, the difference between port out and simple cancellation.

I'm a new customer and I had a complaint about how my order was processed on 4-18-19. I couldn't get help from the customer service person I spoke with, so I asked her to escalate my complaint to a supervisor. She wrote a ticket to do that and said it would take 24-48 hrs. to hear back from her supervisor, Jess. Never heard from Jess so I called again 4-23. They said they would have Jess call me today. Never heard from Jess again. They said they would escalate my complaint to a supervisor and it would take 24-48 hrs. to hear back from her supervisor. I'm caught in a loop and it's maddening. The first person I spoke to when I placed my original order said Frontier was doing everything in their power to have better customer service, but obviously that isn't happening. Don't bother with this company!

First, your site sucks as I wrote this review, submitted it, then the site tells me to login. I get that taken care of and I find my review gone! Now to recreate: My parent's house was burnt to the ground with my brother in it Aug 2018. I immediately cancelled all utilities. However, Frontier decided or thought I was kidding and kept on billing for the service. I didn't give it another thought until I (SPR) received a letter in Dec 2018 stating that $200 and change was owed on the account. Of course, it wasn't going to be paid, but I called and the CSR thought she was doing me a favor by discontinuing that day. Now it has been turned over to a collection agency who, unfortunately, will not get any money as Frontier sold them a bad bill of goods. Frontier is a company of whom I'd never recommend their services to anyone.

I have been Frontier client (internet service) for about 3.5 years, I requested service cancellation on April 15th (day before was Sunday so I couldn't reach Customer service representative to do this at that day). Cancellation has been fulfilled on 16th of April, but frontier still billed me for full month because new billing cycle started on April 15th (April 15th - May 14th ).

I am convinced that this company does not care whether they have business or not. I have been scheduled and rescheduled to have service since 4/1/19. It is now 4/21/19 and I have been promised 6 different times that they are coming, I wait here for their 4-5 hour window, no one called or showed up on all 6 occasions. Customer service does not call to reschedule, I have to call them, they feed me a line of crap and tell me what I want to hear with no follow through on anything. Yesterday I got a postcard saying they're trying to get ahold of me, I've gotten no phone calls not any voicemails from them and they have 2 different numbers to reach me on. This company is crap and I haven't even gotten their service yet. Sadly this is the only company that comes out this far for phone or Internet. Maybe if they had some competition they would step up their game. This is ridiculous.

I have a heart condition. Live alone. No telephone. Emergency button can't use with no phone. I call in - take 5 days to help me. Have reported several times. Can you help me. Cell phones don't work where I live. I am very concerned. Also have neighbors same problem. Every time it rains lose service.

Horrible customer service. I have been trying for two months to resolve a problem. Every customer service person I talked to said they could help me but it turns out they didn’t. Still getting charged for auto pay on an account that has been closed. Even the account manager has not gotten back to me for over a week. Absolutely frustrated. Unfortunately I live out in the country and Frontier is my only option. If you can avoid them, please do.

I got a problem with my router randomly disconnecting devices both through cable and wi-fi. When I rebooted the router it sometimes went back to factory settings, changing SSID and passwords without confirmation. When I called tech support the guy was unable to check my router remotely, he said, but we managed to reset it to factory settings. As I told him that this happened already a few times before and it didn't solve the problem, he refused to believe this. He became very unfriendly as I was trying to explain the problem. At the end he asked me "Is there anything else I can do for you?".

Worst company ever do not ever do services with them unless you want ** service, poor customer service, and threatening letters for billing issues that were their fault. I've been dealing with them sending me bills for over four months now and threatening to turn me over to collections for $312 because they did not cancel my services when they were supposed to and continued billing me for 2 more months. I contacted them three times each time with a promise by the customer service representative and a manager that the issue would be corrected and I should not receive any more bills.

About 5 months ago I was considering Frontier for my internet carrier. I gave them a call and inquired about cost and other things. After talking with them I like the cost because it was the cheapest offer I had gotten. So, I decided to try their service. I spoke with their sales person by phone. I gave them my address and stuff then they set up a connection date. They told me that before the connection date that they would mail me a modem and that I should receive it a couple days before the actual connection date. Well, a day before the connection date I still had not received the modem. I called them and they told me that it might arrive on connection day. Well, I did not receive it on the connection day because they had mailed it to the wrong address. So, I called them and aired my grieve.

I was online with Frontier Live Chat about a problem I was having with "their" equipment. The service technician told me to reboot my Fios Router, then both set top boxes. Wait for the router to reboot, then plug both set top boxes back in, then let her know when everything was back running. I did exactly what she asked for. When I got back to my Live Chat, I had been disconnected for being inactive for more than 3 minutes. Every employee at Frontier knows their set top boxes will not reboot and return to normal in 3 minutes. The router by itself takes more than 3 minutes to reboot. I did not choose Frontier for my service. Verizon dumped it on us when they sold out.

We had a home phone for approximately two years and there was always a problem. We would have so much static on the line you could not make a call or we would have an old fashioned party line with at least four on the line at once. This problems happened not just in the state I am currently living in but another state as well. As far as the internet goes we have been without service multiple days at least five times in the past year. They give you repair dates and time but don't count on it. I just had a new modem installed last week. It doesn't work correctly, suppose to be taken care of yesterday, changed to today. I still have timed internet. I can use it for five to twenty minutes at a time. Then I have to wait for my next internet time.

I called to cancel my service after it not working well for two weeks and due to the fact that we recently were able to gain service for a much cheaper rate through a cell provider. (Up until this point, Frontier had been our only option- 6 years). I apparently called the day after my billing cycle and was told that I would have to pay for the entire next month and that there was nothing they were willing to do about it. SIX YEARS always paid on time. Couldn't believe that they were not willing to pro-rate the last month. SO ridiculous. I would say that if you have ANY other options you should certainly explore those first. Terrible customer service. Zero loyalty. Poor, poor experience.

I spent hours this morning trying to get someone to help setup the new modem they sent me. After an hour on hold I got someone but we had problems communicating from the start. I told him I had been working on the modem all morning and changed it to our old settings to save changing passwords. That I couldn't connect by hard wire or wireless but the modem page said GO and that I was connected, but I couldn't get online.

We cancelled our two accounts in January after trying for 2 months for Frontier Communications to cancel our accounts. After multiple calls to sales agents, we called again in January after receiving bills for a service that we (again) cancelled in January. We were billed for late fees and services AFTER we cancelled. Today, April 14, we again have received a letter from Billing saying that we owe Frontier! We cancelled and paid everything necessary in January BUT now Frontier is again billing us and also stating that they will be turning us over to a collection agency!

I have had Fios for years and it has not been good service. I have had technicians out piecing together fixes that did not work but still I stuck with them until it degraded more and more. After spending lots of money on an independent tech to try to boost the service I looked into other providers. BEFORE I switched I called Frontier and I asked if there were any fees to terminate my service and I was told NO. I have the name of the employee his badge # and date of call. Frontier’s office of the President has confirmed that I was indeed told there would be no fees. The board however doesn’t care about that. They are demanding over $1400.00 in termination fees. This is an unethical company.

I am a disabled senior citizen and Frontier Communications has closed about 5 service tickets for my service repair for phone and Internet without ever coming to my home. Every time I call them they say they are going to escalate my issue but they never do because when I called back there is no trace of my ticket. I feel like they are not taking me seriously because I am a senior citizen and I am feeling very hopeless at this point. My wife fell down the other day and we couldn't even call 911. This is unacceptable.

I've had Frontier since they purchased the phone, internet and TV division from Verizon. I've had multiple times where I needed to call the company to correct one issue or another and without fail, I would receive answers that make no sense and would often contradict what I would be told the times I requested, and spoke with, a supervisor. I've cancelled my TV and phone service with Frontier and it literally took 7 phone calls over 3 days. I spoke with 8 people in those 7 calls (one was a supervisor) and every time I received different information.

2 years of service with no contact and decided to cancel. They charge for disconnecting services and will not prorate a refund. None of which were discussed when signing up. Their excuse is that they changed the terms of service during our time first year. Kept an entire month of service plus the disconnect fee. WILL NEVER GO BACK.

Updated on 05/03/2019: Got this month's bill and still twice as much as I have paid for 12 years. No help from Frontier. Just a bunch of replies with no outcome. Try to call but can't get any help by phone. Just music for a hour and a half with no issue solved. Bad customer service. Been almost a month now and still have the same issue. Bill went twice what I have always paid overnight for the same local landline and 1g of internet that's as slow as the old dial up for $100.00 + a month.

I just cancelled my home Internet with Frontier Communications. How ironic, because I believe they have NO customer or communications skills. The customer service I spoke with, was very rude, and unprofessional. The reason I decided to cancel my services with them, is because they are way over price, in other words, a Rip-Off! I did a little research on home internet prices, and found one for $24 less a month, for what I was paying. Frontier was charging me $68.98 a month just for internet services, and I got 3 times more speed, for $24 less. That's how much over price Frontier is compare with Spectrum, and other carriers. Then on top of that, I called to cancel my services with them, on April 10th, and their customer service told me that I will be charged for the entire month. Unbelievable! Frontier is a serious RIP-OFF! Stay clear away from them, unless you like to be taking advantage of, or being treated rudely.

I had an account with them for over 3 years. I moved and called to simply transfer services to my new address. They could not find my new address in their system so they told me they had to create an entire new acct for me and treat it as a new install. Also, run my credit again which cost me 3 hard inquiry points to my credit score. I was told I would not have to pay the technician installation fee and equipment installation fee because it was not a new install it was a transfer. They assured me along with a manager named William that notes would be added to my acct.

I have a billing dispute with Frontier Communication. They say I owe them $51.53, when in fact they owe me $19.07. The account was current with a zero balance when I called to get my phone disconnected. I got both a confirmation number for the call and a disconnect confirmation number. They put the number on vacation hold instead. I got a bill for the next month so I called and the agent issued a credit and actually got the phone disconnected. The billing department can see the credit in the notes, but they can't apply it to the bill because the number has been disconnected. Billing says talk to the collections department. The collections department says talk to billing.

I have a remote cabin 20 miles into the woods. My wife needs a landline because she is on call with the local hospital and there is zero cell coverage. I called Frontier and was told that due to the remote location, they'd have to research the possibility of a phone up there. My neighbor has Frontier phone, so I knew it would be no problem. 3 months later, I called again and was told that they could not do Internet there. I told them I was not interested in internet and that I only called for a landline telephone. They told me "no problem" and scheduled their install guy about 3 weeks later. They apologized profusely for the long delay, and assured me installation would be free by way of compensation.

Recently placed a disconnect due to a move where new address has a Homeowners' Association (HOA) cable/internet contract with a different cable/internet company. So I don't have any choice in my next cable/internet selection. I was told by Frontier Service Rep at the time of disconnect it doesn't matter what date in between my billing cycle I use as a disconnect because Frontier bills in advance for monthly services. The entire month's bill has to be paid in full for that billing cycle. It just so happens I am moving on day 15 of my billing cycle. My bill is just under $176/month. So, Frontier is keeping about $88 of my money for unused services!!! Interestingly computer systems can be designed to prorate billing at every other company!!!! Again, IT IS ALL ABOUT THE MONEY, NOT THE CUSTOMER!!!!

Have a scheduled disconnect from Frontier for tomorrow (to switch to Spectrum) and Frontier disconnected me today. Now they are telling me that they are going to charge me an additional fee to reconnect service that I HAVE ALREADY PAID FOR (billing cycle is through tomorrow). Wow... Seems like Frontier is being hateful just because I am switching internet providers. Shame on you Frontier. I am going to file a complaint with the BBB. #FrontierCommunications

We cancelled Frontier for terrible service. Internet service is almost non existent and am told I have to pay a 9.99 disconnect fee and they will not pro rate bill. Is it even legal to charge for services not provided?

Been with Frontier many years. My 2-year plan ended. Without any contact bills went up over a $100 a month. The more I complained the more the bills went up. They would not let me out of my plan or negotiate without signing a new 2-year plan. It's like being held hostage. Having to take them to court.

Frontier Communications should not be allowed to continue business. Since they took over from Verizon they have provided the worst customer service on the planet. "FUBAR" is the best way to describe them! My CC # is in the business account for auto-pay, every six months or so we get kicked off the auto-pay system. I've taken many steps to explain this to customer service, but they blow me off. Today, I was verbally assaulted by a customer service rep., which the rep did not document, so I am not able to file a formal complaint. I was bounced to 5 different divisions! Names of Frontier reps you should avoid Rep. Lisa, Supervisor, Trish, Rep. Mariam and Rep. Tenille.

The only reason businesses like Frontier and Comcast are still around is because all the competitors suck equally. As soon as one company comes around that isn't ran with greed and carelessness, these businesses will thankfully be bulldozed. Frontier's service is hit or miss. When it goes out, it can take weeks for it to be fixed. It's terrible that I am given a 4 hour window on when they will arrive to do their job, and it's worse when they never show up. Hold on, it's really bad when I assume they will never show up because that is more likely. A corporation should have enough organizational skills to pinpoint a timeframe of arrival, and actually stick to the time. If you're not going to ever show up, at least give a courtesy call.

I was offered a retention offer in Dec 2018 for 12 months. And since then not a single bill has reflected the offer and I was being charged random amounts each month, with me having to call to get a bill credit. Now they are even refusing to honor their retention offer... I have a email response from a Frontier account manager telling me the offer was made in Dec '18 and now its March '19 lots has changed since. When I asked to disconnect if they cannot honor their offer, I was told there is an early termination fee (ETF) owed, because I had agreed to it... Yes I agreed to it.. But SO did you Frontier to honor the retention offer which made me accept the ETF.

If I could give frontier -5 stars, I would. When the internet actually works, then I am satisfied. However, my service fades in and out all day long. I called customer service and they said it should not fade in and out...duh! If I'm paying for a service, I expect it to work. I understand if it is slow, but half of the time, I have no signal. I would recommend staying as far away from Frontier internet as possible.

If you work from home, you can not have call forwarding, call waiting, or voicemail on your phone. Even if you tell them up front how critical this is, they put voice mail back on without your permission. You can not take it off yourself, and they will take 4 days to take it off for you.

Simply tried to add an email to our existing business account. After four Frontier technicians and an hour and a half, still could not get the new email to work. Talk about not understanding customer needs. The first two technicians were trying to change an existing email - thereby creating even more problems!! I finally said I have to go and that I am creating a new email account through Hotmail. I did that and it took FIVE MINUTES! Frontier could not add a new email in an hour and half and having four people try to do it. If I could give them a 0 star rating - I would! Do NOT use Frontier for anything.

First the bills are completely not consistent. One month it's 99.34, the next month it's 234.74 then 99.33 then 198.66. Someone needs to stop this!! Calling them takes 1/2 a day and you get nowhere just bull. The worst crappy service ever and crooks. I'm done.

It was so difficult to talk to Frontier to cancel service. Talked to agent through live chat, she was trying to keep me stay and sending me info which I didn't care at all. After 10min talking, she finally gave up and gave me a phone number to call to cancel service. EXCUSE ME!! That was wasting my time. Then I called that number and waited for 45 min to have an agent connected. He told me Frontier didn't prorate and I need to pay the full month cycle even if I was on the 4th day of my current cycle. That's so RIDICULOUS!! I've never felt so bad with a company - bad custom support, ridiculous policy. Will keep away from Frontier, FOREVER!!!

Our business has been without working phones for five days now and our internet stopped working today and hasn't come back on. I know for a fact that we've lost at least a couple thousand dollars in business by now. We put in a repair ticket three days ago when we realized we were not receiving calls on either of our two phone lines. They offered to credit us a measly $20 on our bill, this is an insult in light of the accumulated work we've accumulatively lost because of the quality of service they have provided us going on 7 years now.

Beginning when we first even got it set up at our apartment. They had the wrong apartment number and phone number so they missed the initial install date. They then tried to charge us $75 for installation when 1. I was quoted $40 installation fee. 2. When they came out to install on 3/8, they told me to go to my apartment to uninstall and then actually showed up at my house to do the install even after I confirmed the addresses and that the Rep would need access to the apartment to uninstall. 3. The Rep left house after hook up without making sure internet was actually working so I had to be on a call for over an hour to get internet set up.

The rating should be a ZERO. Called on Friday to have service set up for landline in assisted living facility. Told to be there from 8-5 the following Monday. They would call when on the way. No show. Called Frontier and asked where they were. Told no one was coming. Just had to flip switch to turn on service. Next morning phone say, "Check telephone line." Come to find out the jack was bad and Frontier wanted $91.00 for a service call after they were supposed to come out and make sure the phone was hooked up. Nope, cancelled service Tuesday.

About 4 years ago I got Frontier internet. I was paying about $59.00 per month, with auto pay they took off $5, so it came to $55. plus some change. I called to cancel service just over a week before we were to move out of the area on Nov. 28th. I was told I would be billed about 11 days later as usual (Dec.11th) because it was into the next billing cycle. Ok, I'll go with that, whatever. On Jan 11th they took out of my account, another month's amount only this time they took the $59. plus change and more than a month after we moved, so that's NO SERVICE going to that address, but I was billed. So, I called them and after 4 different people, was told the person I talked to in November, never put in the cancellation order. So, I was told I can get a credit back into my account, because that was their fault. That would take up to 3-4 wks. UGH!

We have had Frontier since they took over for U-Verse In CT and from the start we had problems with billing and services. However, like so many we figured we had to put up with poor service and high pricing (they sneak in increases to your bill in minimal increments before you realize you're paying a significant amount more every few months... I think 1/3 of the bill is "other services & taxes"). Recently, I complained and was transferred to the Retention Department who offered me an attractive package if I would commit to another year. I agreed to what the representative told me on Thursday morning and an hour later, I rec'd an email with the "contract" which was more than double what she had quoted!

My elderly father passed away in Oct. Moved my Mom out of the house in November to Memory Care (this is important). It took me 2 months to get them to talk to me because I was not on the account, they needed the POA. Was told to FAX the POA and death certificate (seriously, this is NOT life support, but you would think so) to them, and then they would let me discontinue service once the POA info showed up on the account. Called 3 times after faxing (fax - this tells you something) and finally the person I talked to called the fax place and confirmed they had the POA. I guess they weren't interested in putting the info in my folks' account after all. Anyway, nice customer service, backdated the end of service date to 12/27/18, no more charges pending, confirmation number, all done, nice and tidy.

I recently signed up with Frontier for internet and phone. I should have suspected incompetence and unreliability when I had unbelievable problems at the outset... Besides that, unbeknownst to me, they gave me a new phone number... To get my old number back I had to go to the old provider then let Frontier know... Then wait a week before I my old number was reactivated. I thought my problems were resolved until this month I got 2 bills, one on 3/05 the first with my old phone number and pin and the most recent one on 3/15 with the phone number they assigned me and a different pin.

Updated on 08/14/2019: Frontier has poor customer and terrible follow up. Their systems are so large and the company is so big that no one has any idea of what is going on. The technology and systems trump any possibility of having a sufficient communication to resolve a problem with a human. I was in a two year contract and somehow my account got kicked out of the plan and the monthly fee went up by 40 per month. No one really could explain why and it took months and me leaving a bad review on this site and the BBB to get it resolved. Once resolved and my account was credited, I was assured in writing from an escalation manager that I was no longer in a contract and my monthly fee would remain as is. WELL SURPRISE, after only a few months it went up again by $35.

This is the worst company ever to do business with. They messed up the install at one of my properties so I scheduled a time for them to fix it and they gave me a confirmation number for the appointment. On the day or the repair they don't show up so I call them and they tell me there was no appointment scheduled for that day. I give them the confirmation number and they try to tell me it was cancelled because the problem was corrected. It wasn't corrected because I still had no internet service and the modem was in the wrong room. They didn't even bother to notify me they cancelled the appointment.

I made an appt., beginning of March for March 15th. I cancelled a job at work to accommodate the 1PM - 5PM schedule for installation of INTERNET ONLY in a brand new building wired for FIOS. About 3PM, I called to confirm if they were still on schedule. They were. I called at 4:50 PM to ask how much longer it would be, I never got an answer before they disconnected me. I called back, but Customer Service was NOW CLOSED, call back tomorrow. The service installer never called, nothing. I called the next AM, and asked when they could schedule me for that day since they bumped me I should go to the head of the line. BUT OH NO, I was just a measly peon and could only be scheduled for another ten days out. They said a supervisor would call me and never did, of course one was never available, I wonder why. I called three times to confirm my appt., before for Monday March the 25th for the 8AM - NOON slot.

My internet was not working, I call on a Thursday to set an appointment for the following Saturday. Service said the Saturday was not available but the following Wednesday was. Since I work during week I said, "Just set me for the following Saturday," after the Wednesday they suggested. Appointment is set for Saturday 8 days later. For some reason a technician comes to my home on Friday morning when I am not home, I never confirmed a change in date or time.

Frontier is okay on its service. It’s when something happens and you need to deal with Frontier where the frustration overcomes you. Expect unexplained rate increases. When that happens or you need to reach someone, expect to be #30 in line to chat with someone. Once you get someone, expect a very very long resolution time (2 hours is not out of the question). Finally, Frontier created a PIN number for you and expects you to know it to speak with someone in real time. If you don’t know it (again, YOU didn’t create it), expect tons of back and forth of missed calls to get your simple problem resolved.

I've had Frontier since they bought out Verizon FiOS here in Tampa several years ago. Technically, the service has been OK, though Verizon's was great. Frontier's billing and customer service are a train wreck though. I've been trying for 5 months now to get auto-pay to work correctly on a second account, and despite 4 calls to customer service (totalling nearly 2 hours of my time), the auto-pay is STILL failing inexplicably and charging me late fees. Meanwhile, my other account's auto-pay works fine with the same credit card, and I can pay the bill on this account via their UI using the same card. The kicker is that despite these failures originating at the Frontier end, their customer service refuses to refund the late fees. On this last call today, I said, "So you're telling me that my ONLY option is to pay the bill and then blog about it?" And the rep said, "Yes, unfortunately, that's all we can do." So here I am!

Got charged an install fee of $75 for a Tech to drop off a router/modem. I called several times to talk to someone but, this company lets you sit on the phone an average 35 minutes each time I tried to call in to discuss my billing. After finally, deciding to wait until someone picks up, I had been on hold for an hour and 17 minutes, only to be told that I had to be routed to another department. After waiting on hold another 20 minutes, the automated system comes on and tells me I can get a 'call back' from the system when my turn comes up. It told me to enter my call back number and then it told me that my call could not be received and then said 'GOOD BYE' and disconnected me!!!

The people in both the customer service and technical departments of Frontier are poorly trained. Their understanding of the technology is extremely poor, they seem uneducated and do not speak well making it difficult to understand them.

I cancelled Frontier services right after billing cycle had began on 12/17/18. Since I was only a day into cycle. The Rep said she could backdate and all payments were current. I was given a confirmation # ** and told account is current and canceled. I received another bill a month later. On 1/4/19 I called Frontier and this rep said she was very sorry and would cancel bill right away. She said it was a mistake on Frontier's part. No more bills would be sent and account has a $0 balance. All notes to verify were on file. I received another bill a month later.

I have been with Frontier Communications since 2007, they were called Verizon up until 3 or 4 yrs ago when turned into Frontier Communications. On 12-20-2018 I signed a contract for $129 per month for tv and internet. Since signing it's been a nightmare of epic proportions. I've had to call in at least 30 times since December because bill isn't right. They are trying to charge me $178 per month.

I upgraded my internet to 150/150 in 2017. We were originally customers with Verizon. I found out in February of 2019 that the reason my service has sucked all this time is because of an equipment upgrade that they never ordered! The data cable we currently have is copper and that can only accommodate a maximum of 100/100. We are not difficult customers and was just assuming it was just Frontier's terrible service as others in our neighborhood have posted on Facebook community pages. Even though Frontier was clearly negligent, I have to file a grievance with a review board to decide if I deserve the rest of the credit owed to me for the last two years (customer service can only refund up to 90 days). Talk about the fox guarding the hen house!?!

I had service with Frontier Communications. Since inception the internet was slow and would disconnect if the phone rings. After numerous attempts to resolve the issue I finally opted to disconnect service. Service was disconnected on 11/30/18 and equipment was mailed back to Frontier. In order to use either phone line, it had to go through the modem which was returned shortly after 11/30/18. I received a check for a credit after closing the account. I assumed service was disconnected. Frontier continues to bill me for a second line stating I had to notify them separately to disconnect this line even though it was on the same bill.

If you don't have it? DON'T GET IT!!! Hours on the phone trying to get a fax line and all I got accomplished was to get my phone, internet AND fax number shut off. My phone was supposed to be on until 3/31/2019 but it was off 15 minutes after the phone call. Techs were supposed to come out between 8:00 and 12:00 and no call no show. TWICE! On the phone on hold as I type this and she says I had a a tech that was going to come out? NO! No tech is supposed to come out. I had to pay a down payment of $42 because of my credit score? I have an 800 score! I have 5 different order numbers and now I'm getting another one because they have to turn my stuff back on. DON'T DO IT!!!

My family got a totally destructive home phone service from Frontier Communications (“Frontier”). MY STORY: In January, 2019, I asked Frontier to protect my home phone from persistent calls from unidentified numbers (Frontier named such calls private ones). After they added this protection, I found that my previous services were cancelled: my answer machine did not receive messages, the caller identification did not work, and my Frontier’s February bill increased by more than 50%. Later, after these mistakes were fixed, I got Frontier’s March bill and found that one more service has been cancelled in January: I could not make interstate and international calls through another provider, MasterCall, which I used earlier.

Frontier is the worst cable company I have ever had. Truly broaden my horizon and views of how bad a company it could be! If you are thinking of disconnecting your service, read below: >>> Disconnecting from Frontier Service 101. KNOW YOUR CONTRACT TERMS Before you do anything! They can hit you with crazy fees. Plan for disconnecting service! Key Word: PLAN FOR IT!

My phone has been out of service for 3 weeks. Not good when you are in your late seventies and have medical needs. Been in same house 54 years, longest time phone has been out prior to this is just a few days. Extremely pooor service.

I was a Frontier customer for 4 years. Cancelled my service on 1/14/19. They failed to tell us that it was their policy to charge for a full month despite only using their service for half the month so they sent us a final bill for the whole month of January. We were under no contracts whatsoever. Talked to multiple people on the phone from Frontier who refused to be of any help and actually flat out lied about not being able to credit the account and insisted we pay the full amount. I do not understand how someone can charge someone else for services that were never rendered. That should be illegal. If I could I would give them a NEGATIVE 5 rating!

Had no issues until I wanted faster internet. Internet went slower. Set appointment, no call. No show. Mind you on phone for hours! Cancel service in January 7, shipped equipment. Deliver back to them on the 10th of January. Just received 555.00 bill for unreturned equipment in March. If all that was not bad enough, my 185 monthly payment paid in February will not be returned to me because... I canceled the day after the new month began. 185 for one day service.

In September 2018 we were having issues with our box. The Frontier Technical Support was unable to fix and told us we needed a new box. They sent us a new box and return box-postage to send the defective box to them. We sent the defective box to Frontier on October 20th 2018. The UPS employee told me to be sure and keep the drop off package receipt because Frontier is notorious for claiming they didn’t receive the returned equipment. Well, ain’t that the truth! Our December bill had a $150 charge for unreturned equipment. I verified they received the delivery on the UPS site. I then called Frontier and the customer service rep confirmed receipt and she would get it corrected.

I reported no dial tone Jan 15 on my landline. It is now 9 weeks later still not fixed. I have wasted long periods of time repeatedly re-reporting this. No cell reception @ my home. This is criminal. WTF!

Updated on 03/19/2019: Today is the 4th no show, no call. I was on the telephone with Frontier for another hour again today after technician didn't not show up for scheduled appointment again today! I was told another customer took longer than expected and I'm still getting serviced. I asked "Are you sure this time, because my son will be missing a second hockey practice due to waiting for techs that never show". He assured me that tech was coming and it may be 8pm and I need to be home.

I've been with Frontier since they took over our Verizon Fios in 2016. Prior to the takeover by Frontier, we loved our Verizon Fios internet and TV packages. However, once Frontier took over it has been nothing but grief and aggravation. In addition to the world's rudest, least responsive, and most inept customer service (nearly every customer service call we made had to be handed up to a supervisor who invariably turned out to be surly, self-important, and inflexible).

Well I was suppose to have the fiber optic internet installed between 12 and 4. It is now 435 and no install. First time I called I was on the line for 6 minutes before talking to someone then was put on hold then connected to another customer who was as bewildered as I was that we were talking to another customer instead of Frontier. Called back and the lady was not helpful at all then when I asked for a manager she yelled at me or "raised her voice". Then the supervisor couldn't get ahold of the tech assigned and that time I was on the phone for an hour. I would like to have the internet installed today like it was arranged for over 3 weeks ago.

They are one of the worst customer service companies I ever had to deal with. I opened a new business and Frontier is the only game in town so I had no choice to use them. I had a new install date setup and they never came to do the install in my office on the promised day. No one ever called or emailed me there was a problem. I called them after an hour of no show, and they told me there was an internal error and couldn't make it. That was it. They couldn't come back until 3 days later as I have a hard time running my business without any internet as we all would have. After I called them back again to reconfirm the install date, they moved it again on me for 3 more days later. So as of now, I have no internet and hoping that they will not change my install date again will all their lies!!! This is what happens when there is a monopoly in this town where Frontier is the only business internet available in town!!!

We didn't choose Frontier, we were long time Verizon customers and Verizon sold all their accounts to Frontier. We decided to give them a chance. What we have experienced since then is 3 years of overpriced products that did nothing but increase every 6 months to a year. After hours on the phone with them every time it would increase, they sometimes gave small loyalty credits ($15 off the bill), but they didn't last but a couple of months. The issue is their equipment. They require set top boxes (STBs) for TV to work, each one is $15/month. Adapters are $8. We had no premium channels, just a normal line-up and Internet 50/50. Our bill was over $200 a month. Over the years we've paid for this equipment many times over, but all through renting it.

I used Frontier internet for 4 months and will never ever go back to that company. In those 4 months of service I must have spent at least 15 hours of my time on call with them. There were technical problems, billing problems, customer service misses for which I had to pay them, etc. I will cover the billing aspect here: I needed to move back to India on 20th Feb and I called Frontier around 30 days before that to disconnect my services on 6th Feb so that I can go on a 2 week vacation before I leave. They took my request to discontinue and told me it will close on 6th. I then called them again towards the end of January to ask them of how I could return the router to them to which they replied that they will send me a prepaid box that I could use to ship the equipment.

My wife and I live in rural Southern Ohio and have Frontier Communications as our home landline telephone provider. We occasionally have disrupted service due to weather, trees falling on phone lines and other problems common to rural areas. Recently some trees fell on power and phone lines due to rain, freeze, ice and falling trees in that order. Our phone was down as a result. We immediately reported it and told them we have an elderly mother residing with us who has oxygen prescribed and several critical medical issues for which we need phone service. We told them we have no cell service at our residence. We have to drive 5-10 miles to get a good phone reception signal. We were told we would be put on "Expedited service".

STAY AWAY FROM FRONTIER AT ALL COSTS - IF YOU CAN! I was a LONG time customer and continually complained that we did not have internet - only to be told it was we had "old" equipment at the polls - and were NOT due for an upgrade? It was never resolved and ONCE they even gave us a TOKEN $14 credit...REALLY??? - considering our monthly bill with Frontier ran about $250, which totaled over $45,000+ during the abt. 15 years we had service, that one would think they could spare a little more.

In December 2017, Frontier Communications customer service got my wife on the phone. Somehow on the phone call they claim that she requested to change our service from Internet only to the Cadillac of service " Homerun Package" which included High speed internet, home phone, Cable TV with all pay channels like HBO etc, DVR and connections for 3 TV's. We already had Internet from Frontier, and TV from Dish Network. Fast forward to April 30th, 2017, while I'm paying bills I noticed our bill went from $40.00 a month to $219.00! Boy was I surprised.

I signed on years ago coming from Time Warner, Time Warner charged at the end of the month for the previous month, simple just like everything else in the world. When I signed up for this I had to pay upfront on day one for the install and remaining days in the month plus the next month. I thought this was weird but was told "it's a pay in advance thing". Ok no sweat, got a competing offer from Spectrum (used to be Time Warner) these years later that they (Frontier) could not match, I asked them to verify I was paid up until what date? Used said date (the 28th of any month in my case) and had Spectrum installed 3 days before that date and canceled service. Got the, "Sorry to see you go, did we try to give you a similar deal?" "No, you couldn't match it." "Well, we're sorry we couldn't match it! Here is your cancellation number." It's ** and I asked I was paid up until the 28th. Yes. So no further charges? Yes.

I am writing a review for Frontier Communication, I contacted them about service for my home and have had nothing but problems with them everything from they did not tell me that you need a phone landline for it to work. Also since I didn't have a landline the Tv receivers operate on wifi with did not work properly. So finally I got fed up with it and decided to cancel the service. I was told I had to pay a full month ahead and the final bill would be $9.99 plus tax.

I set-up Frontier Communications for my new business because they are the only ISP in the area. Went to their page and saw that they have a promotion going on for $19.99/month for their business internet service. I went to call and placed an order and informed the sales rep that I have a modem/router that I purchased as part of my purchase agreement from the previous owner. She said that would be okay and I do not have to lease the equipment. My first bill came and I was charged the $19.99 for the service + $10.00 for the router lease + $3.99 for Business High Speed Internet Fee + Frontier Secure Business Pro Bundle for $25.99.

My 86 year old mother went 2 1/2 months with no phone service, it finally took going to Twitter to get it fixed. I have tried for a week to cancel my landline. I have been on hold for over an hr, then get passed to another department for another 30 minute wait time to then be told someone will contact me, never happened. If you want to order you will get connected. Sales are important, customer service with issues are not. It seems Frontier's customer retention policy is don’t connect with customers who have an issue or want to cancel, terrible service.

I signed up 6 months ago for Frontier internet through a Representative in Walmart store. His name was Dominick. I told him I was in a temporary dwelling place and had to move within a few months. I asked him "what if I cannot receive service in my location?" He assured me that I would be able to cancel at no charge. I was in a shelter program called Metropolitan Ministries. I have recently moved into my new apartment and the apartment complex (Windsor Club at Seven Oaks) does not allow Frontier. Their carrier is Spectrum. I had Frontier setup to come and install and they told me that they do not service my complex. I then got the run around from Frontier when I had to cancel. I finally got someone after five days and I was told that I am going to be charged an early termination fee for something I have no control over and I was told something different before I signed up for service! This is a low financial scam. Sounds fitting for the times we're in!!!

I've had Frontier service for 3.5 years now. When I first signed up, they were Verizon and they were the company that installed the equipment that is supporting the FiOS in my home. A couple of months ago, I started hearing a beeping noise. It took me a while to figure out where it was coming from. It beeps one time every 15 minutes. So if you aren't in the area where the beeping is coming from at the time it decides to make a sound, you are stuck waiting another 15 minutes to try to locate it.

My mother in law 91 yrs old lives in rural Ohio and had a tree fall that took out her phone line. I called for service after the tree was cleaned up and was told that they would code blue the service ticket after I was on the phone for 2 hours with a sympathetic supervisor that pushed it thru to the dispatching dept. Dispatching informed him that my situation was not a code blue and they would fix it in 5 days. He fought for me and circumvented the system due to a dispatcher supervisor being lacking in common sense.

We switch back to Frontier Triple Play from Spectrum, due to over congestion in internet share in our neighborhood. Credico door to door sales reps, show up at our house, convinced and promised us to switch. We made the switch. I have to admit, Frontier products is excellent. But what we was promised at the door is difference in term of pricing. After complaining to the Cust Care at Frontier, we were told Frontier Corp will not able to honor us the promised by their authorized agent. Also asking to speak to a supervisor at Cust Care, the supervisor refuse to talk, despite the Cust Care agent attempt to calm us down. At the end, Frontier are not able to follow up with Credico, since it is only a authorized agent ??? We were told to call Credico on our own. The door to door sales rep phone number is no longer in service.

I had Verizon till they became Frontier years ago. At first, it was great. Always helpful. I cancelled my landline in 2016 and kept DSL internet as not many choices in the area I live. No problem doing that back then. Yesterday on 2/27/19, I called as my internet went out and the first available date was March 11, 2019 for a repairman to come out. I had an important call I had to take before we concluded that appointment so I asked if she would be able to call me back in 10 mins and she said yes. Well no call! So I called them and twice got disconnect after a hold time. Called today to see if I was put in the repair schedule and then confirm my appointment and get a time frame and it took half hour to do this!

2 months or so ago I called in to remove my caller restricted message when I call other people so they know it is me when I call people. I called in 3 times in one month and all three times they said it would take effect in 24 hours or so. It never took effect so I just gave up. About 4 weeks later (approx Feb 3) I get a call from a Frontier tech saying he had a service order to come and disconnect my internet and could he come to my house to disconnect it. I told him absolutely not. I didn’t want my internet touched - all I wanted done was to remove the restricted message on my home phone removed so my caller ID would show up when I called out. Nothing else! He said - "No problem. I can make a quick call and that will be done in 1 hour or so."

Sheriffs show up at our door saying they received a 911 call. No one called 911. The phone line was calling 911 without someone actually calling. By the second time, I called Frontier. From being bounced around they finally scheduled a tech to come out in a week. Of course it was the weekend, so Frontier told me to call on Monday. In the mean time the sheriff's kept showing up at our house. Called Monday, after being disconnected (twice) finally got someone who said they had my service called scheduled for appt in 2 weeks. I told them again that the line needs to be check due to 911 calls. No one at Frontier did not see this situation as important or to bump my appt. Had enough, disconnect the line. That I did over the phone took 5 minutes. Today, 3 days later got a call from Frontier saying they are sending a technician out to service our phone (disconnected phone) in two days. Frontier is the worst.

Almost a week out to get a service call, cancelled service due to Disgusting customer service...then received multiple bills after we were told our account was settled after paying what we were told to pay! Spent over 4 hours over a few phone calls getting shuffled from department to department with nobody wanting to help! Worst company ever!

I called the day I received my next month bill to cancel my service and I was told the bill will not be prorated and I have to pay for bill for the whole month or the end of term. I was told the company stopped prorating bills about 2 years ago. I cancelled the service due to the fact that I really can't afford it anymore. I am only 6 days into the new term and I now have to pay for something that I don't want or need! I'm really happy that I am leaving this company. I would not recommend using this company or will I use this service again.

Contacted Frontier regarding DSL line down. Has not been addressed for 3 weeks. An appointment was made for technician to evaluate service disruption. On the date of appointment no service technician showed up. We confirmed appointment and waited all day. Contacted Frontier the next day and they told me that a technician had addressed the situation. When further queried by me, the customer, phone rep stated there were no notes or synopsis of what a technician did. This was a fraudulent entry by field technician. A 3 week lapse in service is unconscionable.

I have never written a bad review until today. This is the worst company ever. I set up new services to be installed this past Saturday. Frontier called on Friday and rescheduled for Monday. Monday came, waited hours then called to see where the tech was. I was told there was a glitch in the system and my appointment was never scheduled. This is after confirmation on Friday. I spent two hours on the phone with them. Was hung up on after being on hold for 30 minutes. My husband finally had to get on the phone with a supervisor which promised services on Tuesday. Tuesday came. Hours of waiting.

Updated on 03/14/2019: I've never complained about a company as much as this one. Recently wrote a review about the poor service, reliability, and overall satisfaction of Frontier Communications. A representative at Frontier responded and asked for my email and account number to resolve the issue concerning termination of their company. Four days later $130 is withdrawn from my bank account for a service that was not used. And to top that off they have the gall to to say my complaint is being rectified. NEVER, use Frontier Communications. Buy a carrier pigeon. At this point looks like my next complaint goes to Public Utilities.

I canceled my service back in Nov 2018 before I moved out of California and paid my bill 100%. Frontier made it very difficult and never canceled the order on their end and sent me a notice after I moved out of state. I called back in to resolve it. Again, I received second noticed and called in to resolve it. Ridiculous! Hold time is unprofessional and I am bounced from one department to another and forced to reeducate every person I am transferred to blindly. Every single phone call I made was nearly 2 hours before it was resolved.

I have called 5 times in one month to get a quote for more service AND get my internet fixed. It keeps quitting. I have gotten 4 different quotes from 4 different people and after being on the phone for a total of 5 1/2 hours combined I still don't have a valid quote and my internet is not fixed. It's been like this for years. Shentel is finally available so I'm switching. Shentel may not be better but it definitely cannot be as bad as Frontier. Frontier is definitely the worst company ever.

I returned Frontier’s equipment and disconnected my service on January 28, 2019. I also was told on that day (after asking) if my my automatic payment setup would be cancelled as well on that day. The representative said “yes.” However, the company took $148.98 out of my account on February 19, 2019. When I called the local office and later a supervisor, I was told it is the company’s policy to charge a customer the next pay cycle, although I had no equipment or service during that time. And that I should have cancelled on January 26th, although that was during my contract period and I would have been penalized for doing so. Therefore, the customer cannot win. In the past, companies prorated the bill after cancellation. This is bad business and I will never use their service again.

The internet keeps dropping every day after 5pm and it keeps trying to reconnect only to reset itself over and over again. Sometimes I wake up around 6am to see if it has reconnected and it hasn’t. This happens every day after 5pm so it becomes unusable from 5pm to around 6am. I've had over 5 technicians out here and they claim to find the “fix” only to leave and the internet continuing to drop after 5 pm. Sometimes they get here and they say the line is fine because when they get here it’s working and they leave only to continue having the same disconnect issues after 5pm! I’ve also had issues where my trouble tickets where “lost” or were not submitted even after I received a trouble ticket number. One time Frontier left me without phone or internet service for 3 WHOLE WEEKS before having it fixed.

We phone and internet before Frontier came to the area. We were able to keep our plan but after a few months we got a letter telling us that we could get internet much faster now. It was a bit more expensive but not much, going from 1.5 mbps to 6 mbps sounded great, so we called and had them upgrade us. After a few days without the speed changing we called back and they said they’d send a technician out. However nobody came. We called back and after some waiting we were told that there was a mistake and we couldn’t get the 6 mbps where we lived.

I was with Frontier for my internet service about 5 years. For most of that time, the connection was good and I had few problems. But in recent months, the connection seemed to have slowed down. Suddenly there was lots of buffering going on when I tried to watch Netflix, or the connection would just drop and reset. Nothing on my end changed - I didn't add or change equipment or devices. When I contacted them to report my trouble, I was basically told there was nothing wrong with my service or speed. I guess it was all in my head. So I started looking around, and found a provider who gave me much faster speed (Frontier was 12 Mbps, this one was 60) for a much lower price for the first year (after that, it's about the same price, but again, for faster service).

Please avoid this company at all cost! They mess up everything with your account. They turn off services randomly. They can never figure out what is going on. I have a business and it usually takes them 1-3 days to fix things and they simply do not care that it affects your business. Every month my bill is wrong. I cannot stress enough to avoid them at all cost!

I called to discontinue my service of internet and TV on 1/23/19. They talked me into keeping my internet service for $44.99 per month and gave me an order number. The new bill still have both services for $136.44 per month. I called on 2/20/19 to find out why. I was told the order was cancelled but they could not figure out why! They transferred me to the retention department. Spent 36 minutes with them on 1/23/19 and so far 55 minutes on 2/20/19 and still no resolution! Unbelievable!! I have never experienced anything like this. Awful service.

My phone/Internet bill has been creeping up on a regular basis from Frontier. When I called them in January 2019, the gentleman noted that there was an optional Security Package for $10.99 on my bill. He removed the package and I received a bill for $68.++ the next month instead of the $85 that I was being billed for. The next month the bill was back up to $85.

Years of billing issues, rising prices and very slow internet. After years of hours spent on hold with billing issues etc we cancelled and found out that they are charging us 9.99 per line to cancel service. We have 2 lines. They are the most unfriendly company I have ever dealt with. Outrageous billing errors that take months to resolve. And then they have the nerve to charge money to cancel when your contract is long over?? Never again will we do business with them.

Updated on 02/25/2019: Since my last complaint on service nothing has changed. The manager said to pay the $59.95 charges and they would credit our next month bill. Why in the world would I pay $59.95 for remotes I never received and was told a manager approved to send them at no charge anyhow? He then said I could not pay the $59.95 and my next bill would show a $35 late fee but I would have to call customer service when the bill came in and they could see he put a message for them to waive the $35 late fee. This is just downright “bad faith” customer service wanting me to float money to them for no services. Sincerely still frustrated in Winter Haven, FL.

Internet constantly freezing when streaming watching only one television unless we turn off wi-fi on our two phones. Was told my 7 year old modem was the most updated they have, and if I request another modem, I'll get the same model. That's like saying our smart phones or computers don't change within 7 years. When speaking with agent, there was an echo that was maddening. He said it was because of a headset and personal service he was using to speak with me. What?!

If you can at all, do not use Frontier. I got stuck with them once they bought Verizon Fios. The service was constantly down and was way below the speed I was supposed to be getting. Their customer service is horrendous and when I moved to a location that fortunately did not have their service, not only did they charge me a $10 disconnection fee even though I was not under contract. They disable their online bill pay so you have to call in and pay an additional $10 fee to take a payment over the phone.

Frontier was OK until I cancelled service because they could not provide same service to my new location. Took three times to get service cancelled and the final bill that showed a 5 dollar credit, turned into a 20 dollar bill after 4 months. Tried to correct with Customer Service a 4th time with no luck. Will pay to keep it off my credit. DO NOT USE FRONTIER COMMUNICATIONS. Mad Texan.

I do not have Frontier Internet but I thought I would. After today, and after reading these reviews, I'm extremely glad that I don't. Several days ago I ordered Internet service from Frontier and I received an email and text message confirming the appointment. My current employment requires me to actually work to make money - I have no paid time off. But I took the afternoon off in order to be here during the 1 to 5 pm window I was provided for the install. I waited until 5 to call customer service. I explained that I was checking on the status of the technician and gave them the confirmation number from the email/text.

My 97-years-young mother lost functional service on her landline on Tues., Feb. 5, 2019. Two service calls have been scheduled, the last one for today, Wed., Feb. 13, 2019, and no service representative showed up either time. No calls, no emails, no nothing. For my mother, this represents a safety hazard that Frontier doesn't find important enough to reduce risk of being isolated and unable to summon assistance by phone.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had. In summary: I tried to move my Frontier Fios service across the street from my old house to my new home - literally 100 feet away. Although this process did not go smoothly, my complaint is only minimally related to that poor service; my core concern is that Frontier has no one in charge, no one truly empowered to solve the problem. Frontier uselessly passed me to departments that had no connection to my problem, used me as tech support for their systems at a fundamental level, used me to communicate between their departments and manage on-site tech support. I made 30 calls to resolve this simple service movement issue - simple in Frontier's own words.

I moved & was told that my new apartment community did not have Spectrum & that I'd have to get Frontier instead of transferring my Spectrum internet that I was very happy with. Since my original appointment, I have stayed home 3 times now trying to get set up & they can't figure out how to get my internet set up; I keep getting different stories and the wrong information as to when it will be up and running. The latest is that there's an issue outside of my unit in the community & that they're working on it. I've been told that I "might" have service in a couple of weeks, which is 5 weeks after my original appointment.

This company is the absolute worse- beware! Transferred from Spectrum to this guys after the goons walking around the neighborhood cast a spell on me- WORSE DECISION EVER. One month later, I have been stung with early termination fees- even though they never fulfilled their end of the contract and my phone has never worked. Regardless, I just want to be done with these criminals, and with my tail between my legs, I have happily gone begging back to Spectrum to take me back. STAY AWAY FROM THESE CLOWNS.

I opted for a 50/50 Mbps connection with Frontier on 2/7/2019 and also paid around $43 which included plan fees, device fees and some taxes. I got confirmation on website that my order is confirmed and will be activated on 2/9 between 11 AM to 3 PM EST. But no one showed up on Saturday to do installation. My entire day lost in waiting. When I called up Frontier Customer Care Rep on 2/11 morning she told me that I have no connection request on my address. She asked me for my SSN and did hard inquiry on my Credit Score without my permission. This was not at all required as it was already performed on 2/7 based on which I got my plan approved.

Updated on 02/14/2019: They pretend they are responding but give you a fake email to respond to. Nothing gets resolved. Just wasted time. They charged my dead father for usage when he was not alive as they said that's how they do business. No amount of calls to any number. I could find helped resolve. Their threat to pay it or they will hurt our credit. We paid but please run for the hills!

Since Frontier took over Verizon few years ago, the service has really gone downhill. It's such a hassle to call their customer service. Not once, but twice I was on hold for half of the day (I decided to keep on holding to see how long it would take for someone to answer) and got disconnected. First few months, my bills were incorrectly billed. They eventually gave me credit back for those. Then I ordered a replacement for my remote, which I told it should be free due to normal wear and tear and I should only have to pay for SH&H.

Contacted frontier on 1/14/2019. I have downloaded the app for FrontierTV on my iPad. I was able to get everything in my TV listings with the exception of the big three networks. I was in contact with several Frontier TAs (each assuring me that the problem would be solved within 3 business days) least 10 times. Being bumped up to the highest level of TA. Each TA assured me that I should be able to receive the major networks (had the proper package). They admittedly were stumped.

Last year we had major issues with Frontier. After contacting the BBB, FTC and Office of the President, I finally got my issue resolved for "1 year". Now here we go again. All I wanted to do was cancel my TV service and keep internet and phone. Received a quote (in writing) and was told my service will not stop until the end of the cycle. One week later, at the end of the cycle, I received a bill for $126 more than I was quoted, due to an early termination fee! I have not been in a contract so I couldn't terminate early. Now I have a case open with retention and will place a call to the office of the President tomorrow! There has got to be a class action suit on this company! How can these practices be legal!?

My 85 year old Mother has a Lifeline Telephone Line with Frontier...and has been without service for over a week... As her daughter I have called 5 times trying to get her phone service working this past week as she has multiple health issues and needs the Phone for 911 location which I made clear. I cannot tell you how awful this company is give the excuse that being in California with the fire and rain we are lucky to get even a 10 out repair. The fact of the matter is that for some reason when the main box on Street by her house get worked on My Mother's phone line gets disconnected by the Genius Working on the box...because this has happened 2 times before. I made this clear that the issue is most likely done by them.

I am less than a week into my contract with Frontier and boy do I regret signing up with them. The internet is horrible, they have already had to replace my router and now one of the TV boxes don’t work. I spent over 3 hours on the phone just this evening trying to get this worked out. The customer service on the phone is awful and they are liars. I am not looking forward to two years of this garbage. Customer service hangs up on you when they can’t figure out the problem because they fail to listen to you. This is by far the worst service I have ever experienced. The product and the people are horrible. I will never recommend this to anyone and wish I never signed up with them.

My set top box locked up and I could not get it to reboot at 8 PM on 2/7/19. I called Frontier technical support and talked to Angela. She talked me through several steps and she did some too. She was polite and professional. In a short period of time, she got my set top box to reboot, and I was back up and running. Thank you Angela.

Customer service with this company is nonexistent. Finally had enough after years of being with them after they took over for Verizon. I thought Verizon was bad but Frontier takes the cake. Frontiers cost just kept going up and up and I finally can't afford the car payment anymore. Anyway I cancelled my service today and asked what I owed, they said the full amount. WTH!!! I am only 8 days into the month, yes but we do not prorate. Well I guess we will be seeing each other in collections. Never will do business with this company again.

In September, we chose Frontier based on the service they would be able to provide. It never worked. My wife works from home, so we ended up having to use our cell phone data plans to get Internet access. Needless to say, we had to cancel after one month. No Internet was more preferable than paying for Internet service we didn't receive. We paid our monthly bill, canceled and moved on. Two months later, we got a $9.99 charge for disconnection from a service we didn't receive. [Frontier did not even come out to collect their box.] Thinking this charge was a mistake, I just let it go. Today, I have now been on the phone with 4 different people that can't assist me. I'm thinking they should be reimbursing me now for the service they didn't provide. That's how customer service works.

This the absolute worst experience of any service company in my 59 year life. I wanted a phone service from Frontier where the service was already installed from a previous Frontier customer. I was then told it was cheaper to have a phone and internet package. The phone call dropped and somehow they ordered the internet package as well, he already had internet and did not need it. My father is diagnosed with terminal cancer and is in hospice care and I was trying to get him a phone right away as cell service did not work reliably there. He needs a phone as he wanted to be in touch with his family in his time of need, and attend to his financial affairs. I attempted 7 different calls lasting between 30 mins and over an hr each just to request phone service, which just needed a line turned on!! It requires no hardware or installation work. Each phone call redid the work of the other one, never actually completing what I asked for originally.

Horrible, terrible service. Our internet goes out 6-8 times a day, EVERY DAY. We can't watch Netflix without it going out. There are 2 people in my house, we can't both be on the internet at the same time. No gaming, no downloading, just 2 people looking at things, and the internet goes out. We call customer service and get the "unplug it and plug in back in" advice. We have went in and changed the "channel" about 50 times. It works great for a day, then back to crappy internet. I've also had Frontier at work, same issue. Internet constantly going out. The only reason I have Frontier is because it has a monopoly on the area I live in, no other service is allowed in the Talcott WV area. My bill is $43.98 a month for about 3 hours of terrible interrupted internet a day.

Updated on 03/18/2019: I called customer service about entire month charges for a few days' service, when I closed account. Agent said they understood and would zero out charges for me, and invited me back. A month later I get a notice stating they’re referring to a collection agency. Every department told me that nobody in the entire organization has the power to dismiss charges. I was told that the agent couldn’t/shouldn’t have told me that, or even been capable of doing so. They have my call on record, but the agent made no notes as to why I called, so I can’t prove it.

WORST WORST WORST CUSTOMER SERVICE EVER!!! I have spent 20+ hours on the phone with these people in the past month trying to get my internet to work. After being transferred to multiple departments and 7 phone calls later, no one could tell me what the problem was. I am thankful I had our installation tech's cell phone so I called him direct. Fast forward to the next month and I receive a bill for almost $400. I was supposed to have FREE installation and the charges for installing appeared on my bill ($234). They also charged me a delivery fee for my modem. When I asked customer service what this charge was for she said the shipping of our modem. The installer brought this device with him!!! It was not shipped to us. She continued to say it cannot be credited. This company is absolutely horrible. Please carefully look over your monthly bills for hidden charges!!!

Just wanted to say THANKS for the service. I just moved house only 3 miles away, to a home that didn't have service. I called the customer service rep and they sent Kevin ** to my residence for the hookup. Kevin worked late on a Saturday to ensure all my systems were connected and working properly. Service was needed as I work from home. Big thanks to Kevin ** for a job well done and putting the customer first.

Prior to a few days before appointment, I received a call at work on permission to cut into concrete to install the FIOS line. When I got home, I did not see the concrete was being cut, and no FIOS box was installed next to the electrical box. At the actual appointment, the installation guy did not come on the appointment hours and lied about I was not at the house while my garage door facing the street was opened half of the day and I was working in the garage.

I would not recommend Frontier. They set appointments but do not show up. A waste of time. They are nice on the phone but there is no follow through. Let the buyer beware. I will not use their services.

I’ve had their service for 3 years. I then decided to add T.V. service; when I called to add this service they did not inform me that they would cancel my old service and add a whole new account. They waited a day after the bill was due to terminate the service to charge me for the whole month of the previous service. I paid the double amount of internet service that month. I called them to try and discuss the situation, but their customer service is just as bad as their internet. They even ended sending me to collection. I paid the amount due, but I assure you I cancelled all services with Frontier.

I tried keeping just internet service at my mom’s house after she passed away. She had the phone, cable, and internet at the time. I was assured it wouldn’t affect the internet and that just cable and phone would get dropped. The next morning I have nothing. I called and the Frontier rep states I’m not an authorized user that they would need to speak with my mom. I explained my mom was gone from this earth. So I get no sorry to hear that, just we need to speak to an authorized user.

I would or never will recommend Frontier as a provider. The first phone call I made with them for installation was 2 months ago and since my original call they have rescheduled FOUR different installation dates all because of huge mistakes on their end. Every time that I called no one had any idea of any of the offers that were made to me with my account, I always had to give them all my information every time that I called (like I would with setting up a new account).

Frontier was my internet service provider for a little over a year. During that time I had several service outages, all stemming from technical problems on their end. The last outage lasted for a week, several calls to service in which they checked their lines and connections, after a week they sent a service to the home and found their modem to be defective. They exchanged the defective unit for a new modem, taking with them the defective modem.

Good luck speaking to someone that actually listens and understands English! My bill has ALWAYS been on auto pay. THEIR system had a "glitch or software update" I was told and some accounts got deleted. I had to call in and make direct payments, and was "assured" that the account was all set up correctly again and that I would still receive my paper bills. Well, that never happened, causing me to call them, yet again and waste another 2 hours of my life. I can never get back! And on top of all THEIR INCOMPETENCY, THEY have the audacity to think they can charge ME a late fee! Well, not only are they going to credit my account the late fees, they will also give me another credit for wasting my time! Worst case scenario, I will dispute the charge with my credit card company! CROOKS! Oh yeah, what is a "VoIP administrative fee?" I have yet to ask that question, as I'm still on hold. SUCH A PATHETIC EXCUSE FOR A COMPANY!!!

If they can't deliver an internet connection then they should not be allowed to continue to sell to new customers until they have the line capacity to send a signal. What a fraud it is. I've been with them for ten days and I am ready to cut and run.

When I signed up with them I was quoted one price and after just one month they started charging more and more every month. I work from home and told them how important fast and reliable internet is. They assured me that was not a problem. BS. My internet kept going down all the time. I can't tell you how much extra work that costed me. Even after technician came three times it never got fixed. I cancelled my contract with them due to their breach of contract and they are lying cheaters. They kept billing me even after I cancelled with them. I called and sent letters, never got a response from them and now they sending a collection agency after me. They are crazy. They should be paying me back for all the time I lost from work.

I called them in Oct 2018 to stop service as we were moving. Was told that I had prepaid thru Nov 18, 2018 and that all I owed was a $9.99 termination fee, which they would bill me. Then I received monthly bills for that fee plus another month, which I called about, and was again told that I was paid up except for the termination fee. They said it would take up to 3 billing cycles to correct the bill. Now I am getting notices that they are submitting the bill to a collection agency and harming my credit rating. Last week I sent them the $9.99 and another note that I did not owe for another month of service. I am doubtful if they will pay any attention and am tired of calling them to talk with an operator who is incapable of correcting the mistake. Service we got was OK, but trying to stop service, even when well in advance, is just too frustrating. Never again will I use this company.

When I canceled I was told that my service would immediately be terminated; I was 2 days into the billing cycle. I was later billed for the full month and am not told that services can't be terminated until the end of a billing period. I'm told it is buried in their terms and conditions (not sure if this was even in the contract that I agreed to years and years ago with Verizon). What I am sure of is that there was no notice of this upon cancellation from the representative that I worked with. I'm now paying for 2 internet services for the month.

I have had Frontier Internet and TV service for the last 2 years. I run my own business from my house and there have been many times I've had to call in, and 100% of the time they are the rudest people I've ever spoken to! They have made up reasons for why my internet isn't working, and I'll get 3 different reasons from 3 different people. They have blatantly hung up on me and called me names because I ask to speak to a supervisor. I've lost business due to random outages and they pro-rate me $3 off my bill for my troubles even though I explain that it's costing me tons of money. I've been connected to the cancellation dept and they are the most condescending expletives on the planet. They get you to the point of cancellation then they'll reduce your rate but not before they berate you and threaten you. They do not care at all about their customers! I literally hate this company.

We had this service for 2 days and they charged up $250. When we decided to get Frontier we heard they were fair priced. Once we got it, our work emails didn’t work, and our Russian tv channel was wrong. They refused to take away some of the charges even though it was their problem not ours. They have me speaking to AT LEAST 15 different people and not one person was helpful. I REFUSE to pay over $200 for a service I had for 2 days and had to get rid of because of something that they never informed me about in the first place. NEVER again will we ever use them, and will never recommend them.

My father is a 90 year old blind, veteran. One week ago (Tues) his phone service with Frontier went out. My father depends on the phone which had 1 touch programming to call his doctor and talk to his children each night so they can check on his health. I, his daughter, first tried the on-line chat. For one hour I waited and no one responded due to high call volume. So I called their customer service number and again waited an hour, no one answered. I went back to the on-line and after 40 mins got an agent who took my information and put in a work order. Dad's assisted living home also called and hung on line for an hour trying to get help for repairing the phone service.

Frontier offered us faster service for less money last year and we jumped on it. But it didn't reduce our bill but doubled it. Now it's been 10 months of paying more than twice as much as we should. They say they can only pay back a portion and won't reduce the present rate anyway. We have no other provider in our area. We are completely trapped into whatever that want to charge, no matter how much we agreed on when we signed up. I have no idea how to get back our money from them now.

Service request was submitted on December 10th to move an ONT. We are still waiting for this be done. The crews that have been sent out have been the wrong installation people more than once. The soft drop was supposed to be done on 1-14 and the guy showed up and said I ran out of wire and will have to come back. 1-25 they told me they were going to come but didn't show AGAIN.

I have had phone service with this company for 12 years and internet service for 7-8 years. My phone has lost service during heavy rain for two years but couldn’t be diagnosed because they came out to work on it on a sunny day. Internet goes down for days at a time and any calls into their service department are long and convoluted with no positive outcome. So I finally decided enough was enough so I called to cancel my service. I was informed it would cost over $200 to cancel because my promotional new customer agreement was still in effect. They told me this contract had started two years ago (I don’t remember this and she said sometimes they add promotions). I would recommend everyone stay away from this company.