Frontier Communications Reviews

I was a 4 year customer, starting with Verizon. I had a DVD go bad. They sent a new one, (I returned the old one) promised me a credit for the two weeks, but then the credit was denied because of poor records, even though it showed they sent me new equipment. No chance to appeal or talk to a supervisor. So I decided to discontinue service, now they owe me credit for the balance of the month and they have sent me a bill for the next month. What a racket... No wonder they are in financial trouble. I planned to start up again in January, but no way. Customer retention seem to be a low priority. I have received a notice to return my equipment, even though Anthony who stopped service said it was used equipment and not to return it. I was promised another bill if I keep it. They will get it when I get my credit. Dug in.

We live in a semi-rural area and our internet service has always been terrible; frequently goes out, so very sloooow and downloads are torture. We, along with many neighboring households, have complained and asked if anything could be done to increase our speed. We've been told that we could have faster internet immediately if a new switch was installed. Management refuses to install a new switch. Why? Unfortunately where we live Frontier is our only choice for internet. Not hard to see why they won't install a new switch. They have us and they know it. So frustrating and completely unacceptable.

July 2nd, 2018 I was driving on Hwy #776 Englewood Fl. I had a Frontier repair truck driving terrible. He was no more than 6-7 foot off my bumper. I was driving 54 mph in a 45 mph zone. He was blinking his lights moving his hands to get over. There was another car right to my right. As I passed that car the service truck passed me on the right and fingered me. I don't think you want me or anyone else to perceive your company with this sort of actions. It was approx. 10:50 AM. Caught up to him at the traffic light. Snapped a picture. I would think maybe he needed a safe driving class or hard speaking to but next time I see this I will head right to the police dept. and show the picture of the truck involved.

This is the worst I repeat worst customer service I have ever had. It took me 3 months to try and get my internet set up from the time I first called to me cancel them. I never got to use the service. I don’t even know how the service is. The first appointment the guy never showed up. The next appointment a week later the guy showed up and left sayings nothing. I had to call them to find out I couldn’t get what I sign up for. Then a week later a guy came and turned something on without coming into my house. Had to call again to get the equipment. Was told it was being mailed today. Never got it so called again and it was mailed regular mail. Would have to wait another week.

My mother, who is in her 90s, got her Frontier bill yesterday, with an increase of $29, saying it was for some HD something. She has no HD channels. She was upset, and called into customer service, waiting for over an hour. The customer rep said that her credit had expired. No notice, no warning, nothing in the bill indicating why the bill was increased. The rep said she found a package for her. Mom had told her she wanted sports channels, cable news channels, shopping, cooking, game show. Within about 15 minutes, Mom only had shopping and local channels. She called back to the rep, who said to call back by 11 p.m., got a different rep who said she'd have to wait 24 hours now. I had an elderly woman crying to me late last night.

This company is the worst at communication amongst its own staff even though it claims to be a "Communications" company. Never in my life had I had to battle so hard to have a bill explained and reassured multiple times that it had been scuttled. It wasn't until my 6th phone call and numerous promises that my bill had been settled that I finally received a Collections notice from a collections agency that I finally succumbed and paid the bill to avoid it going on my Credit report. This company is full of complacent liars and absolutely terrible customer service as well as promised service being provided.

I wanted to disconnect landline and increase speed. Did so happily on Friday and gave them a positive review when survey came. Saturday. My son finds out our internet wasn't increased to the amount they said they'd provide and I was paying for. Leave a message for the consultant no answer. Monday, leave a message, no answer. Call another rep. after 10 minutes, get disconnected. I gave my phone number, they don't give their's if you're downgrading. Call another rep. Ask for their number (won't give theirs), can't give me the service I used to have because I was grandfathered in. We're talking now a difference of $10/month.

I signed up for them because I was told that they owned the phone number I needed for my business. I found out later that they lied to me. I signed up for a 2 year contract. When it was up I switched to someone else. A month later I received a $3600 bill from Frontier. When I inquired I was told that because I did not send them a notice that I was canceling the account it automatically renewed and that I owed a $3000 early termination fee. I could not pay it so I was told that in order to not pay the fee I had to resign up for Frontier and pay all the fees like I was a new business customer which was around $600. If that was not enough, I was still getting $3000 bills for 3 or 4 months and I had to call and spend hours on the phone explaining each and every time.

Maybe I just missed it but it would be nice to be able to post a Google review rather than here. More visibility. But either way these are more of a tool to vent rather than having any expectations that something will change. I just opened my second account with Frontier. I won't go into details because it is irrelevant. But when I called to begin service I was given an install date that was about 14 days out. Pretty much everything I do requires me having an internet connection and I also work from home so this was a big deal. But I dealt with it. On the day of the installation I had been given an appointment time frame of 9 am to 1 pm. I know this simply meant the technician could be at my home any time during that time frame. However, at about 12:58 pm he called saying he was going to be 45 min to an hour late. So I waited and waited. Just before 3 pm he knocked on my door. He was nice enough but offered no apology whatsoever for being late.

This company is one piece of fraud. It’s been 3 months. I’m waiting for a tech to come out every 2 days. They give me a new date and when I call in one rep do not know what to do. It’s sounds like they all are their first day on their job there. I hope we get this company closed down ASAP. We need normal providers like Optimum, Verizon. Let’s hope that the state will close them down.

My neighbor almost 80 years old has been without her phone service for almost two weeks, I have lent her my cell phone as she cannot get out of her house and worried about an emergency. I have called Frontier every day and she has called with my cell phone. All we get is run around, they tell us someone will be there at a certain time and no one shows up or the supervisor will call you back and no one calls. This is the worst service. All we get is a runaround. Please can you get her phone to work. So fed up with this company.

My current bill showed a late charge of $2.50 added. The due date won’t be until August 17, I called on July 26 to remove it. The representative was so rude and wouldn’t remove that $2.50. I have never encountered any utilities company like this. If I could give lower than 1 star I would.

DO NOT SIGN UP with this company. A month ago we had a couple of outside salesman knock on our door offering Frontier services. It was the worst decision made. The salesmen were very nice and friendly and assured us that we would love their service and if for any reason we unsatisfied we can cancel with no cancellation fee as long as we cancel within 30 days of installation and we would only be billed for the days we had the service for (Biggest lie ever). The technician arrive the following week to install the service, left halfway without saying a word, came back a few hours later to finish the installation and left again without a word which annoyed my husband. This was the start to an awful experience.

I took the time to create an account and do this review because I really feel this company has caused me so much frustration over the years and I need to vent. The only reason I am with them is lack of competition in my area. Hidden fees and complicated bills that take days on the phone to figure out. Customer support is horrible!!! Soooo frustrating. You get transferred so many times and disconnect with no callback. Customer service usually takes me several hours to days to resolve problems. If you can use a cell phone, do it and stay away from Frontier. There is feel better.

From the beginning of Frontier installing our new service we were promised a price to pay monthly and every month they would raise the price. We were in touch with the President of the company via email who tried to make it right but then again they were raising the price and emails to President went nowhere. We were informed that we do not have a contract with them so when a year passed and they raised the price once again we switched and now are charging us for cancelling. The customer service is terrible. They don't even know what was going on. The actual picture on the TV would freeze and go out often. Stay clear of this company!

Be aware of this company marketing scam. They promised me a very good service for a reasonable price. After I verbally agreed to subscribe, they told me they would charge me a $ 75 for installation. They also told me this was a no contract service agreement and I could cancel anytime. They told me even the installation fee would be refunded if I decide to cancel within 60 days. The installation technician came and after he finished he made me sign on the screen of a tablet. You just sign with your finger with no chance to read the agreement. He told me I was agreeing with his work installing and explaining everything. I'm writing this a little over a month since installation. I'm tired of calling to complain and be put on hold for a long time. I hung up after 15 minutes on hold.

Called Monday, July 23rd to attempt to obtain technical help. Service guy from Dallas was polite and quite helpful and had tons of patience. When it was decided that I needed a service tech to come to my home, I was told that a service tech would not be able to come until August 1st. That is 9 days before I would receive service. I find that totally unacceptable. I am getting very close to calling Spectrum.

Frontier took an unauthorized payment from my bank account. I did not have a balance with Frontier when this payment was taken. This unauthorized payment caused more than a Hundred dollar in bank fees that I am responsible for due to no fault of my own. Customer Service only response was, "We're sorry." They processed a duplicate payment, doing nothing to even remotely fixing the situation. I am a disabled grandmother living on a fixed income and this illegal and unauthorized payment caused a Great Hardship. I have had to go without proper food, unable to purchase my medications because the funds I had for those things was taken in overdraft charges that was the direct result of unauthorized and illegal processing of payments when I owed NO BALANCE TO FRONTIER. BUYER BEWARE!!!

I've never seen a company completely comprised of liars and incompetent idiots. What an absolute horror of a company! I had Dish service earlier in my life, for ten years. No problem. I was a happy camper. A few months ago, I once again became a customer. It's been a nightmare. Everyone, from the sales people to the customer service reps, have been liars and just pathetic excuses for human beings. STAY AWAY! There have to be better options out there. I am so frustrated and shocked that this company is still in business. May they all rot in hell for the way they treat the customers. Run in the opposite direction!

Just wanted to write a follow up on my review of July 20th. I was contacted by 2 representatives from Frontier. They were very apologetic and seemed to sincerely want to rectify the issue. Since I had already switched my service to Spectrum, they offered to reimburse me for the three weeks I was without service due to failure on their part. I appreciate very much them reaching out to me to get the facts in my situation, how I wish I had been given that attention 6 weeks ago! I am hopeful that they can drill down to the multiple layers of dysfunction on their end so no one else has to deal with this.

I called Frontier on about July 17 to cancel my TV and landline service effective on July 30 and keep internet only. What did they do? By 9:30 on the 18th they disconnected 'everything'. No internet, TV or landline. It took 2 hrs 17 min on the phone to get it back on in 4-6 hours. The phone & TV were still not on. Then, another phone call of over an hour, to this day (July 23) no one can call in on the landline. Not sure about the TV, as I am not using it.

Frontier Communications has the worst service of all. In our area of the mountains there is no one else to use. As soon as competition shows up Frontier will step up their game but hopefully people will dump them and never go back. If Frontier wants to have a large customer base maybe they should think about satisfying the ones they have now. We are thinking of getting our own tower or just using Verizon but is it worth it? Hopefully cable comes soon.

If I could rate lower, I would. I have never been so displeased with an internet provider as I have been with Frontier. They advertise high speed internet, but 24 mb for $64/month is NOT cutting it. My internet keeps freezing, and almost every day I have to reboot the modem. You would think DSL would be a bit more reliable, but guess again. They don't seem to be in any hurry to address any of the core issues, so I won't be going back to them again.

First, let me say as a stockholder in this company that recently went through a -22 to 1 stock split and dealing with them on a customer level I can see why they are in a downward spiral. They don't know what customer service is after they get you as a customer. In June of 2017, I was so fed up with my internet service I decided to upgrade my speed as at peak times I was going down to less than 1 Mbps. Nonpeak times I would get about 8 Mbps. After Frontier switched trunks and worked on my system multiple times my speed would still drop to 1 Mbps at peak times. I decided to upgrade to a new service they offered at 24 Mbps. I have been with Verizon then Frontier since 1999 and have upgraded my service a couple of times over the years. During a couple of upgrades, my router had to be changed to allow for a faster speed.

I made the first call with Frontier at June 28th to place a new order. I chose them because my new leasing office told me they are the most popular one. Talked to their sales for 1 hour to get a $75/month 150M internet only. And it counted new customer discount! After talked to my friends I felt like being cheated so cancel my order and purchase another one $40 month. They needed me to fill a form and send to them. I sent it out on July 2nd and called them and was told they will call me back in 72 hours. I waited until July 6th and called them then they said I need to pay a $45 deposit (Yes, I called them myself. If I just wait it would be forever!). Then scheduled installation service on July 9th noon.

Frontier survives by having bottom barrel prices, but in today's market that pretty much guarantees a rock bottom service. That is very much what you receive with frontier. I was a loyal customer for over a year. Always paid my bill in advance and then when I started having issues I contacted customer support. The first guy I talked to did his job, that is he verbally walked me in circles and said a technician would be available in a full weeks time. Meaning I would be without service for at least a week. Of course that is unacceptable so I politely asked to speak with a supervisor.

Our phone went out Sunday night. We are seniors in a CELL DEAD ZONE! Called Frontier Monday, said they would be out Wednesday. The 18th. If we didn't take that appt. could not be here till the 26th. Supposed to come between 8AM and 5PM. At 5:30 no one had come. Had to use computer chat, waited a half hour, was told he wouldn't start a call after 5PM, if he wasn't here. OK, surprise showed up at 6:30PM. OK, couldn't find the problem, went down the road, came back at 7:30PM. Still couldn't find the problem. Said he would return first thing today. Called today, they said dispatch couldn't give me a more definite time.

I had Frontier for over 2 years when my Apartment Complex basically made us turn to Spectrum. I cancelled my Frontier and returned the equipment via UPS on 4/9/18 in the boxes that were mailed to me from Frontier. The lady at the UPS store told me to keep the tracking label because "it's Frontier". In June I received a statement from a Collection Agency for $1,372.00 for unreturned equipment. I immediately contacted Frontier with the confirmation from UPS that the equipment had been returned and signed for. Also questioning the Billing statement from the Collection Agency for $1,372.00. Frontier told me they actually owed me $126.00 credit. So now this report is on my Credit Report and after speaking with Frontier again yesterday they cannot help me and I would need to contact the Collection Agency and dispute the matter. This has been a complete nightmare. Never again Frontier!!! This is why you will be out of business soon.

We have had service lose more than 40 times in a month. When called this time, as always 30-50 minutes on phone, yep it is not connected! Big surprise! The tech was very friendly, very courteous, however we have a service date of August 10, today is July 18. For more than fifty bucks a month why the hell isn't there more providers available in this area? Perfect for Frontier. No service costs no competition, sucks for consumers.

Prior to switching to Frontier I called to get quotes, all sounded great, so I switched. HUGE MISTAKE. From day one of installation it was horrible. I was assured all 3 tvs would be up and running, internet working and phone active, BEFORE the tech left. The tech wouldn't have anything to do with 2 tvs as he was told they don't have boxes to be attached and the work order says one tv. He was not very nice about it either. I was in a tither knowing he was leaving and 2 tvs were not working. I never checked the phone. My landline phone was connected to a call system for my mother who is handicapped, so it had to be working, it wasn't!!

Absolutely ridiculous that it takes over 2 weeks just for your employees to come and set up the internet. After we have to reschedule two weeks later because no one informed us that someone 18 or over has to be at our place they then don't even show up at the time they were scheduled to and so we call and apparently there was some "misunderstanding" and now we have to wait another day. At this point we really just don't want Frontier internet but we have already waited too long. We are really close to just calling and canceling everything. If you're interested in getting Frontier internet I guarantee you you will be highly dissatisfied and will regret it based on my family's experience and other reviews I have read.

Thank you Lianne for emailing me and resolving this dispute. It is now resolved and my money has been refunded back.

IF I could give this company a 0 Star I would. We had our flight cancelled at the last minute due to a time out for the pilot and crew after 3 delays beforehand. They did NOTHING to help us get to our destination. They could care less that we were stuck in the airport because they had no more flights going out. We had to re ticket at a REAL AIRLINES SOUTHWEST and we were actually treated like humans after running thru the airport to catch the last flight out. When we had our return flight we sat in row one where we could hear the Stewards all night talking about the other Stewards in the rear of the plane. They gossiped so much that they FORGOT TO DO SERVICE!! So we all flew 4.5hrs with no water or a snack and when the passengers asked for some water the Stewards made remarks about the passengers as if they were bothering them.

Never overpay Frontier a penny. It will take 90 days to get your money back. Think of all the interest they are earning. Every time you call they will tell you something different. I think the government should look into this. And the service is the very bad both customer or equipment.

I am a physician with healthcare service in Plano, Texas, Frontier Communications has monopolized our area, we had internet shortage & our phone lines are completely cut off for 3 days, going on 4 days, Frontier calls it "OUTAGE". Our billing department cannot operate, multiple complaints have been made by our Practice Manager. We were told they are still in the "discovery mode" after 72 days into this, patient phone calls are not coming in, creating a public nuisance & affecting revenue loss for the company!!! & my husband who is also a physician was on Frontier's President line for many hours trying to get this mess solved, taking time off from clinical work, & our practice manager has been trying to get this solved for 3 days!!!

This is why I'll never use Frontier again and why I'd recommend people to look elsewhere. They don't offer reasonable prices. They make it seem that way starting out, but ALWAYS raise your monthly rate a substantial amount ($10-$30) either every 6 months or every year. They always claim you were on a "special limited time promotion that expired". Why not just give customers one good reasonable, affordable flat rate ("promotion" free) that doesn't repetitively increase over time? That would save you thousands of phone calls from concerned customers per month Frontier. Hello.

Frontier Communications has the worst customer service. Was told one installation date and no one ever showed up. Then instead of sending someone to install they just made a new installation date. They had no problem taking my money off of my debit card when they were supposed to but, can't show up to install. And the people "in charge" will not speak to you about any customer service issues. Horrible company.

I ordered internet and cable services from Frontier on July second. When I spoke to the sales rep I was given an install date of July 8th from 1-5. I got a confirmation email and all was good. I sent in my lease to prove I did not owe money and I thought all was good. When I tried to search my order number on their website nothing came up. So I called and asked why, I was told that I needed to schedule my install appointment. Confused I told them I had the confirmation. They told me I had to wait until the 9th from 8-12 for install, however I said numerous times that date would not work and I wanted to keep my original appointment. I was laughed at and hung up on (July 3rd). Turns out that appointment on the 9th was scheduled anyways. I called again, talked to some supervisors who eventually agreed to keep my original appointment of July 8th. All was good again.

My internet started frequently disconnecting near the end of June. I was initially told they would be out to fix it in 8 days when I live 30 minutes away from their office in Sylva. That was over a week ago. They keep saying they will come out the next business day but never do. They will call to make sure I’m here but then they don’t show up. I am almost glad I am disabled because I would have been fired where I taking time off to resolve this issue but instead I live on a fixed income and am now forced to look for a different provider for my internet. With all my eggs in Frontier's basket, I now have to wait 90 days to receive my money back before I can begin to get service.

Gave 1 star only because it is required in order to post a review. Do not sign up with Frontier!!! We had service with them for a total of 8 days and were billed for the entire month. During the 8 days of service there were multiple problems and major issues which led us to cancel the entire package with them altogether, one of the many issues was that they gave us a new phone #, when the request was made to transfer our current phone # to the account. I received a bill for the entire month of service the same day I called to cancel. We only had them for 8 days! When I called about the bill I was told to wait until the 3rd billing cycle and the credit would be reflected on that 3rd bill showing only the 8 days. I was told this by 3 different reps each time I called. After the 3rd billing cycle I received the same bill for the entire months' charges.

They are the worst. They are completely inept and incompetent and they seem to defraud their customers at each chance they get. Calling customer support, you feel like you are being had. The wait times are off the charts, and when you do talk to a person, they usually have no idea what you are saying and take the first opportunity to transfer you to someone else. BUT they do not communicate among themselves, so with each person you start over from scratch. At one time I was on the phone with a "technical support" guy, who talked about detailed technical problems, then transferred me over to someone who had no information of the technical problems. Am I supposed to do your job for you? The list goes on.

My business is now on day 17 of no internet or phone, they told me today it's going to be another few weeks. I have had to pay for another internet service for a month, while I wait. They have sent guys out 3x to fix, knowing that they can't fix it (a car ran into the box), because they "want to make [me] feel like they are working on it." They are wasting my time, waiting for them, while also wasting the tech & other customers time, because they want to "make an appearance." Knowing now it is going to take about 2 months or more to repair, I am switching providers. They are known for holding your phone number until the Federal limit of 90 days. This company is total **.

We signed up for upgraded high speed Internet. Serviceman arrived unscheduled seemed to know what he was doing but six hours later he left without checking to make sure that the router and cable service was functioning. No way to contact him as he never left his card. Collectively my husband and I spent 8 hours on hold and behind desks trying to reboot and register the Frontier router all to no avail. Supervisors useless! Prepared to dump all the equipment in the alley. DO NOT USE THIS COMPANY - BOGUS FRAUDS! WE pay over $300 a month for terrible service! Channels change on their own think it’s a kick back to tv stations!

I contacted Frontier to increase my internet speed from 50/50 to 100/100. They stated that they would need to send out a tech to replace the old router because it can't handle the speed. NEVER mentioned any charge for this service. On 7/10/18, I received an email regarding my auto-pay and noticed that there was a added charge of approx. $75 for this. Again, NEVER mentioned any charge. Ultimately, the tech arrived and never changed the router because he said it was the newer version. Then he went in to my backyard and said he would have to replace the outside box due to it being an older model. NEVER mentioned any charge for this. I contacted Frontier customer service and they said I had to pay it regardless on 7/10/18 and then spoke to the retention department and was able to get them to remove the charge. I've had nothing but terrible service from this company and will be moving right away. Beware!

We talked and agreed to a two yr contract with a rep from Frontier Thursday July 6th and at that time the rep told us that he would be sending a copy of the contract immediately before the scheduled installation the next week. We called today Tuesday July 10th because we never received anything only to find that the price he quoted was not correct and that they cannot send us a copy of the contract until after the installation. Committing to a two yr contract and nothing to show what we agreed to is unacceptable. Also now they are telling us that we need a landline to complete the installation - very disappointed. We cancelled the installation. We have always not heard good things about this company - and now we believe it. So very disappointed.

I work in customer service and am absolutely appalled by the lack of service availability from Frontier. I frequently lose service and must be tortured by numerous hour long conversations with customer service. I am placed on hold continually for 15 minutes at a time while the technician attempts to reach other departments. This is far worst than any overseas customer service and I would prefer speaking to someone in India. Between Tech support, opened trouble tickets that can't be modified, workers having to text other departments... it is like the worst nightmare of FUBAR that anyone can imagine. They charge for services they do not provide. I am on the phone now and this is a grand total of 5 hours and 10 minutes so far in attempt to resolve an outage. I receive medical consults over Skype for a serious diagnosis and am often unable to receive such. Choose any company other than them if available or do without.

On July 9th, 2018 I waited for Frontier to come install service at my home, with the window time of 12-5 PM. They never showed up and never called. When I tried to call customer service I could not get through to them. The following day I called to find out what happened to them. I found out they went to the wrong address and tried to contact me with a wrong phone number. I had given them the correct address and contact number. I just cannot believe that they are that confused!

I do not have to contact Frontier often but when I do, my experiences have been the poorest of poor. 90% of the times I have had to ask for help, I get a terrible attitude and a clear message that the person on the other end is not interested in helping. I have lost count how many times I have either been placed back in the queue or hung up on altogether. I feel Frontier has an extremely bad culture within and speaking for myself, I feel it almost every time I have to call in which. Today I was treated the same way again. It left such a bad taste that I googled to review on Frontier as it's the only way I know to hopefully get someone's attention.

I was grandfathered into being a Frontier customer when Verizon sold the cable company portion. That was over 2 years ago and I have never been contacted by Frontier unless it was to pay a bill, they can never find my account or know how I am, despite receiving my monthly payments. I tried to resolve billing upon moving and transferring to AT&T but that was a disaster also. The billing person was extremely rude and short, couldn't find my account and gave out someone else's personally identifying information, with me then hung on me when I asked to be transferred to someone who could help.

I have to relocate nearly every year due to work. This summer I contacted Frontier Communications about a local special on Internet service they were offering where I'll be stationed through summer 2019. From the very start, it was frustrating trying to set up service with them. The on-phone sign-up process is lengthy, requiring a lot of personal information. I tried FOUR separate times from my old residence (excellent internet & phone service), but Frontier agents kept placing me on hold, after which I was invariably disconnected. One got so far as to set up my account with my PIN number, but, of course, at the last moment she had to put me on hold to attend to some matter. I was disconnected.

I've had horrible customer service from Frontier. Ever since Verizon sold out to Frontier - the actual service and customer help over the phone has been horrible. I'm trying to cancel my service and drop down to just internet and they are giving me the run around - transfers to retention and every time someone picks up they ask why am I canceling - once they know it's a done deal - that I've already switched to another provider - they become rude and say I have to transfer again...

I have internet service at a campground. The first 2 years I had a promotional rate which was fine. Then my bill kept increasing yearly. Come to find out I was sold Frontier Max which is the highest speed of DSL. Due to the old equipment that service is unavailable. I have been overpaying all along. Mind you the service has been spotty. The first 2 years it has worked fine. After that I have had to have service all the time. If there was any other service available I would be the first one to sign up. Not a great way to run a business.

I'm writing this on my father's behalf. Was originally told by Frontier to call "AOL" regarding email issues. Was given an 844 number. They took control of his PC and said illegal activity from China was passing thru his network. They said they'd fix it etc no problem. And then demanded $300. We declined and contacted Frontier again, only to be told that 844 number wasn't the number they had on file for AOL and they don't know why we were given an incorrect number. Turns out Frontier's tech Ibrahim tried to scam my father. And has probably already scammed others already by forwarding users to this phony AOL support number and gaining control of people's PCs and demanding a ridiculous amount of money to "fix" the evil Chinese hackers that supposedly are taking over their network. Like they told us. Now to me that sounds extremely illegal.

Back in February 2018 I called customer service and cancelled my service. I was told I was only a few days away from being eligible for cancelation without any penalties. Since I had paid 1 month ahead, I was promised that I will receive my refund within 6 weeks and package to return their equipment. Fast forward, I receive a new invoice in the mail. I called them and I was told to ignore the invoice because it was a timing issue and I will still get my refund.

Calling doesn’t seem to do any good. They put you on hold then come back with excuses. Promised to fix it or call you back then they never do. Seven phone calls have been made. Waiting for service repair 7 days. No one ever set a date for the person to show up. I would’ve given the zero stars except you don’t have a spot for zero stars.

This on behalf of my sister living in Victorville, CA, she is disabled and lives on a fixed income, when it come to technology she trusts the service provider when they tell her something. THEY LIED and keep overcharging her on everything they provide. They are charging her for VOIP phone service (that is Voice over IP), which is Ethernet (RJ 45 connector) or her internet connection. It is in fact RJ 11 or commonly referred to as copper wire. Her phone is a normal phone (which could not work as a VOIP phone), this is the first step before I contact an attorney to file fraud charges against Frontier, to give them the chance to correct this.

My father switched to Frontier from Verizon. It has been nothing but a nightmare. He was quoted one price (according to flyer), and they have never charged him the correct price from the beginning. This has been since Nov. We have spent countless hours trying to straighten this out to no avail. Stay away from this company. Horrible customer service. One time you call and think everything is resolved and then you get another bill and find nothing was changed. Former Verizon workers who now work for this company concur service is bad.

Verizon use to be my home phone service and the only reason I have a phone service is for my alarm system. When Frontier took it over I called to have caller ID added so that I could block incoming calls that were junk. Frontier said I was locked into the old Verizon plan and could not change it. After one hour of talking to them they finally said they could put caller ID for $30 more a month. That is a crazy amount to add caller ID. I am going to be forced to drop my home phone that they charge me $45 a month for and go to a wireless phone system which I did not want to do. Frontier does not care about their customers and is the worst service I have ever had.

I was just on the phone with one of Frontier's rep about a problem that has been going on for at least 3 weeks with our internet service. This rep refused to help and told me I was talking down to her and then hung up on me. Frontier has a problem here in the Franklin, NC area and refuses to do anything about it. This rep told I should get a faster service. They only offer one speed here in the Franklin area. Where we are located Frontier is the only service we can get for phone and internet. Being retired and on a fixed income we just can't afford to get the over the air services form other internet providers. All we are asking here in the Franklin area is that Frontier provide the service that we are paying for in both the phone and internet service.

My landline is so old it hums almost constantly, and usually goes out after a hard rain. Water gets in somewhere. Last week a nice man came out and told me he couldn't fix it because he couldn't find it. Also, I have a problem with their caller ID that no one can figure out. I get caller ID just fine through my old 2.4 ghz phone, but whenever I get a new phone with call block I get no caller ID. However, I can take a new call-blocking phone over to my mother's house with a different landline provider and the caller ID works just fine. To me, that proves it's not the fault of the phone, it's some kind of problem in the phone line. I will never understand it and Frontier is so backwards they can't figure it out. We are testing a Straight Talk device that is $15.00 a month, and the new phones work with caller ID over Straight Talk, and there is no hum. We are going to try to have our number ported to Straight Talk. I wonder how badly this will go...

Have been a solid customer with GTE, Verizon and now it's Frontier Communications at the same location after 34 years. Originally, all there was to have was telephone. Then came the internet and once GTE finally offered it, have had phone plus internet ever since 1998. Never going to other providers. Internet was $30 a month then came DSL, $34 a month then came fiber optics. When it came out under Verizon, the cost was huge and way expensive. Stayed with the DSL 7.0 service for years until one day, Verizon had sent mailings and made phone calls to move to FIOS. Told them it was too expensive. After 3 years of offers, one girl with Verizon made me an offer to have FIOS and phone for the same price I was already paying and that the price would be "for life" as I told her none of their introductory pricing is going to impress me in 12 months.

If you tell me someone is coming Thursday to fix my internet. Come Thursday, NOT Friday! And don't tell a customer they don't need to be home for the fix when the tech says they do need to get into your home. And another thing, it shouldn't take an hour on the telephone every time I call about slow and disconnecting internet. Finally fed up with this and signed up with another provider for my internet and phone service. Good riddance Frontier! Can't believe they have the word communication in their name.

Frontier sent the final bill to our geographic address instead of our mailing address after we moved out. We never received the bill. Months later I was contacted by a collection agency and responded by calling Frontier and paying the bill and asking them to remove the delinquent data from the credit reporting agencies. They took the payment and admit they sent the bill to the wrong address (even emailed me the copy of the bill) but will not remove the delinquent credit data. I have filed disputes with the credit agencies but they need Frontier feedback and Frontier will not help.

First I would want to say that since I got the service my internet keep breaking down. Always had to get a tech out to come fix. Next my bill was always jumping up and when we called and complained. They said they would give us a fixed rate but always ended paying higher and have to call again to complain and when we finally called to disconnect they still charged us for two months worth for a internet that wasn’t even working the whole time. So don’t waste your time and money on this company because you will be very disappointed.

I Ordered for Frontier connection on April 6th through online website and as they mentioned that they don't have high speed, I cancelled and also updated them that I cancelled my Order request that's placed. And on June 25th 2018 I was surprised to receive collection notice from Credit Protection Association L.P. asking me to pay 110.69 dollars. I immediately called Frontier and they said "our system shows you never had any connection setup". But I have to follow some process of requesting to raise a Fraud report with Police department. Why should I have to invest my time off the work, spend my Gas to drive to the Frontier office and Police department when I don't owe payment to Frontier. This is big fraud.

I called on 6/6 and requested that our fax line ** at 53 Riverside Drive be moved to a detached building we are converting to an office. I was given a service date of 6/18 between 1-5. We didn't receive the day before reminder call nor did we hear from the tech on the 18th. I checked the computer at 4:00 and it showed the work order was in progress. I called around 5:15 and spoke with Matthew who told me the tech was still coming. I called back at 5:55 and spoke with Cinda who said, “The reminder call didn't go through because of an error on your end”. She did not know why the tech didn't show or call and gave me a new date of the 29th.

While I was very frustrated with the initial service I was getting from Frontier, I recently had a good experience with one of the techs who came out to fix a repeated issue (this was the third time we had to have a ticket for someone to fix an issue in a short period of time). While I was very frustrated, the tech was supportive and kind. He knew what he was doing and ended up fixing (I hope) the issue. My internet does go out every now and then which isn't the best, but at this point we're just grateful to have something working. If we can make it past five days without any problems, I'll be a lot happier. Customer service was understanding and gave credit on the bill for not having service. So, even though initial experience was awful, I'm giving my experience with the tech a few additional stars. We'll see what the future holds, but hopefully won't have any more major issues.

I cancelled service in the middle of March, paying all bills off. When I told Frontier that my account seemed still open, they told me that would be cancelled after that cycle, of course saying me not to worry. When I saw after 10 days some new bill due for new paying cycle starting from April 4 I contacted Frontier, and they told me to disregard the amount because I paid all bills off. Now they sent this to collector debt company to collect this money on their behalf. Do not believe Frontier Communications customer service no matter what they "promise". This is called stealing money!!!

I think Fraud is a good word for Frontier - I have high speed service, 35 Meg up and down. They have been charging me $90.91 per month for years. But, the service is sold for $40 per month. Flat out fraudulent. Customer service is a joke. There is no way they actually try to help you. Just find double speak to keep your bill high and screw you in the end. This company started good, now it's just a big cash sucking entity that doesn't give a crap about anything or anyone.

I am not using the Frontier service and have called many times to close my account. The rep informs me that my account has been closed but the company continues to bill me. I am not using their service. Attempted to close my account online. Frontier does not provide a valid mechanism to customers to close the account. Instead of providing a link to close the account, the company loops me back to calling. It is a catch 22 to keep billing me and others. It is clearly a scam. I have not used the service (installed in camper that is closed since November 2017). The company continues to bill me. I need a rebate of all the unfair charges I had to pay since November 2017 and I need the company to close my account for phone and internet and to close my account clean without any past due amounts either. Thank you Consumer Services. Please contact me if you need account information. Thank you.

I have worked in big business for over 16 years and this company has the worst customer service I have ever experienced. Everyone is only concerned with their own stats and no one sees the big picture and how their actions affect the organization or the customer. Everything is designed to screw over the customers and make the organization more profitable. When I first signed up they charged an activation fee and installation fees ($158) that should not have been charged. I spoke with 13 customer service reps who all said the charges should be credited and promised that the credit would be issued next month by the "credit dept" because they couldn't issue hard credits. The credits were never issued and when I called they said the credits were denied by the credit dept for no known reason.

Three days without internet. Of course our internet is not much faster than 56k on DSL. They said they are running fiber, when, next year? This company robs people of their money, cause they have no choice. We should kick this company out and get a decent one in.

CLASS ACTION LAWSUIT NEEDED!!! **Full disclosure** I have been a Frontier customer for over a decade now, by force, not choice. There is no other provider available in the area. For years now, I have been paying for 24 hour access to the internet and I'm lucky to receive 12-14 hours per day because their service continuously drops throughout the day and night. I have called and complained countless times now. A serviceman has been out countless times now and each time they tell me there is nothing they can do other than give me a new modem.

We have Frontier Vantage high speed internet. From the very beginning, the internet service has either not worked or is very inconsistent. Customer service is horrible - worse than any other company I have dealt with. They are rude and interrupt constantly. I've called many times and rarely get any help. I was told before I signed up that the wireless box was free of charge. Not true. I was also told that my price was guaranteed to not change for two years. I just found out that not only am I now paying monthly for the box, the price will double after one year. So much for their guarantee that my price would not increase for two years. They get you under a 2-year contract, so I guess they think they don't have to be concerned with customer service or customer satisfaction because they got your money for two years. Had I known beforehand, I would never have chosen Frontier.

The customer services is awful, including the reliability of the technicians. I have had a very bad experience. I had to pay $123.50 for a service I never had, just because the tech said that the internet service was installed, which never happened! He lied. All my calls to the customer services were unsatisfactory. I made around 9 calls, and they never gave me a solution. In the cancellation department the representative hung up the phone. Very annoying when I tried to explain my problem to him. I can only add that I am very disappointed to have had this terrible experience. They do not deserve a single star.

Horrible disgusting service. I've been trying to get internet for 3 weeks at my house and been told three different times no one can locate my order after my deposit was taken off of my card. Frontier Communications need to be shut down. Horrible customer service, horrible company.

I’m at a loss of what to do anymore. Your company has by far the worst customer service I have ever experienced. I will steer anyone away from your services because of what I have had to deal with regarding Frontier. I have used your services since 2016, I moved in November of 2017 and that’s where everything went wrong. I called to switch my services over to my new apartment and instead, I had another account added in my name but for my new address. So I was being charged for two accounts, unaware of the new account, I was still paying on just one. I dealt with late fees and being overcharged. I’ve called at least on 4 other occasions on the same problem just to find that there was yet ANOTHER account in my name.

I have lived where I am for 26 years and I have been forced to have Frontier for internet and telephone service because there are no other providers. We basically have paid for years for service we don't receive. Our phone and internet are out all the time, not only ours but our neighbors, it's like if I have phone and internet someone close by me doesn't. I am on chat right now because I have been paying for the Ultimate package up to 45 Mbps and I have been receiving 10.1 Mbps my upload is 0.7.

I am very dissatisfied with Frontier Communications... I feel like cheated. Had service from January 2018 to May 24 2018 with the payment of $1.242 dollars for one TV box; internet and 2 home phone lines. I am just wondering why this company is not sued. Why people still have service from this company. There is no supervisor for this company who can give you solutions. Poor customer services and they are liars. Think twice before getting service from Frontier.

After canceling service 4 days into a billing cycle, they want to charge me for the entire month. After 6 months and 12 calls, there has been no resolution and not one customer service rep has helped or done what they would promise me they would do. Their staff is rude, unhelpful and cannot solve problems. Do not use this company.

Called to terminate my Internet service because I'm moving. Frontier was unwilling to prorate my service even though I'll only be using Internet for 6 of the 30 days in the billing cycle! That's pretty much stealing and I'm extremely disappointed in the fact that they don't have any flexibility to make things right for a loyal customer of 3.5 years. Shame! 1st star: agent and supervisor I spoke to were professional and apologetic, but that doesn't help me because I still have to pay for a service that I'm not using. 2nd star: FiOS worked well for 3+ years with minimum downtime.

Worst service ever!! Do not make my mistake and think they can give you a ** that worth anything. Worst customer service ever, they will let you hang on the phone for hours until either you get tired or they just hang up on you, same on the chat, they hang up on you. They will tell you lies, waste your time waiting for a tech to come over, then come up with lies saying the tech called and you didn't answer. If I could put zero stars... agrr.

Not only do we get the slowest speed when we pay for the fastest speed, we have to reset our box about 50 times a day to get it to work. I lost my job because I work from home and can’t work without internet. Now we are locked in a contract we can’t get out of for service we can’t use.

Placed an order for a wireless cable box around May 23rd. It is now June 15th and I've been sent the wrong box not once, but 3 TIMES!! Asked to speak to a supervisor and never got that Far of course. I don't understand how incompetent the service staff is, and how difficult it is to send a WIRELESS box. I now have 2 cable boxes sitting here waiting for shipping labels so that I can return them, and charges on my bill for the boxes that were sent to me and still waiting on my WIRELESS box. Somebody tell Comcast to start servicing the Southern Fairfield county area ASAP.

This is absolutely the worst customer service. Constant transfers, blatant lies, unnecessary charges, and the list goes on. Tried to cancel account and they waited another 30 days so they can get another month's billing!!! I have never been so disgusted. They don't deserve even a star, in fact a negative star would be more appropriate.

I would give then 0 stars if I could. I signed up online for a new account to switch from Spectrum. Signed up for a 2 yr contract and paid a 40.00 deposit. My service was installed and had service for about a month or so. Apparently I owed them money from like year ago that I had no knowledge of and they suspended my service. I tried to pay them several times to reinstate my service and they charged my card 4 times and no one gave me a confirmation #. When I addressed them about the situation and spoke with 2 supervisors they were very rude and unprofessional they did not listen at all. I told them they charged my card 4 times. Then they're saying they cannot find the transactions. They give me a fax # to fax in bank statements proving I paid and the fax # doesn't work. I called again and someone gave me an email address. Still not resolved. Listen Frontier if I owed you money why would you even install my service.

I cannot recommend strongly enough buyer beware if you use their automatic payment system! As their prices inch up and up, the service seems to just sink into decline. My credit card company issued me a new card because they indicated it might have been in a batch of compromised cards. Anyway, since I was on auto pay, I called Frontier proactively to tell them of the new card number. Somehow they billed BOTH cards (on 3/30 and 4/1), despite my saying the old card should not be used, and got away with it.

We have been with Comcast for a long time and we're paying too much. One day a couple of folks came door to door representing Frontier, their price was half what we had been paying, should have asked more questions. However, we told them that we make calls to UK and what TV channels we like to watch... "No problem" we were told, "You will have everything you do now." BIG FAT LIE!!! Also, apparently, in three weeks we have a $200 telephone bill! What's wrong with that picture? Also, can't get TV shows like BEIN, past episodes of anything, difficult to navigate any TV programs or channels. Back to Comcast and out with Frontier, what a waste of time and more fool us for being so gullible and not taking the time to research before signing on the bottom line.

Absolutely incompetency at its highest level. How is the company in business!!! If I could give zero stars, I would. First of all they do not honor their contracts and they will overcharge at every opportunity. When they overcharged my account for 3 consecutive bills, I disconnected their service from my home, they charged me double my monthly bill on the final bill!!! Go figure. Their customer service told me not pay for 3 months because it takes that long for their balances to correct themselves (what a lot of nonsense). Following the 3 months, they send a collections notice. I paid them the amount, But I will never ever go to Frontier ever! Their customer service department will give you the run around until you tire yourself out. Be warned, do not do business with these morons.

I have had Frontier Digital Phone and Broadband Service for many years. The speed for Broadband has ranged from slow (1.2Mbs) to OK (5.2Mbs) so I have made do with the poor Broadband service. Recently the service is consistently much slower than 5.2Mbs (now ranges as fast as 2.6Mbs) so I cannot justify continuing with the service for their "Broadband Max" which costs $34.99/month... I'd like to get some of my money back from Frontier. Is this possible... I feel cheated for many months now...

This review should not have any stars! I have tried repeatedly to get resolution to my problem of increasing bills, every month it has progressively increased. It started at $145.** and over a six month period had increased to $188.**. Their excuse was that It was no longer in a contract. I have auto pay and noticed the increase and when I called the man said he would take care of it and going forward my bill would be $135.** (a little cheaper than I had before). I agreed but after the first bill it started increasing again! After 8 attempts (being cut off, put on endless hold, given another number to call, etc.) I finally got to speak to a manager Chris ID# ** OMG! I AM STILL IN SHOCK!!!

I am very dissatisfied with Frontier internet service. We do not get the strength we pay for. We had a scheduled appointment for Saturday. Today is Friday and I passed them leaving my house. I immediately called and they said everything is fine. I explained I just saw them and missed them. I said we were scheduled for Saturday and she said basically, "Well, I see why you would think that but they came today, we will have to get you Monday." Completely unprofessional in my opinion. No apologies and rude women on the phone. I'm so sick of paying extra for a service that does not work and rude customer service.

I cancelled my Frontier account as I was having to reset my equipment regularly as they never gave me new DVR/receivers when they took over Verizon. I asked for new receiver, sent but it didn't work. After numerous calls and waiting, we finally got a guy to come out and install a new receiver. He didn't show up after 8 hrs of waiting. I called Spectrum and liked their pricing and plan, all new equipment and service would be ready. Cancelled Frontier as of January 19 as Spectrum was installing theirs on Jan 16. I had to pay Frontier $172.23 for February which was unfair and send my equipment back, which I did on January 25th from UPS in Lake Forest, CA.

Just wanted to describe my experience with Frontier Communications, hope this will save someone else from the trouble. I moved to California on June 2017, opted to signup with Frontier because I was using Verizon in my previous apartment at Boston. Phone agent with whom I spoke with proposed a bundle of TV+FIOS 50/50, with no contract (month on month) and I choose to go with that.

We dropped Frontier 2 years ago because of lousy/non-existent internet service. Sadly, my elderly in-laws remained with Frontier and are now faced with a complete breakdown in their phone, internet and TV service. As I write, they've been without service for 4 days. Frontier originally said the service failure was a widespread problem, yet they couldn't offer an estimate when it would be resolved. I left my cell phone number to be notified when service was restored. I never got a call back.

My phone line was down for 2 days. Call to report the problem. First they make you punch in the number before someone answer. Then they ask you the same question. address, email, pin, name, etc. Then they transfer me to someone else. Same question, again, and again, 7 times different person. It took them 3 hours to forward the line to cell phone. If I have choice I would not recommend to anyone. They have the worst system.

If you have a problem with your service...you have to call between 9a and 5p. Most people get off work in the evening so you are plain out of luck getting your service back on that night. Even though someone does answer the phone no one after 5p has the authority to turn your service back on. The TV guide is awful as is the on demand. For a communications company they are extremely behind the times.

They shipped my modem 1.5 weeks late. Service did not work. I made an appointment for a tech to come fix it and he called on wrong day of appointment when I was at work. Turns out after they had me sign a contract that the service in my area does not even work, They have no upgrade. I had to spend a couple week on the phone getting a 0 balance since I never received working service. Then a couple weeks later I received a letter stating they were going to turn me into collections for an unpaid balance. Even though I did not owe this and my account was supposed to be 0 having never had working service, I paid it because I was worried that with their incompetence they would ding my credit. I called to pay the bill. It cost an extra 4.99 to pay by phone and had to go through 3 people just to pay their scam charges.

We signed up for Frontier internet service when we moved into our new house. It took several visits for the technician to figure out how to get it set up and we still did not get the full 26 MB per second that we were promised. I let that go because we live in a rural area and the internet was fast enough for what we needed. Then in May our internet went out during a small storm one Sunday. After several hours and 3 weeks without service we finally had enough. It went from a common outage, to needing to check the lines inside the house, then back to a larger outage. I was never contacted or kept up to date about anything so I had to call 2-3 times per week to get updates.

Yesterday They installed the cable and internet service in my house! The internet never worked, every time we tried to watch a movie it stayed loading, the internet signal did not reach my room! I call today cs to fix this problem and they let me waiting on the phone forever! When someone answer the phone I told them that I want to cancel my services and they told me that I need to pay 285$ for early cancellation fee!!! Wtf. I request to speak with a supervisor and the cs represents told me that her supervisor can’t help me with the cancellation fee!!! Is the worst company ever... 285$ for less than 24 hours of service (really bad service).

NO INTERNET SERVICE!!! As of June 5th 2018... there has been no Internet Service for 5 days and Frontier is unable to explain why other than saying that their service is being updated. THEY ARE UNABLE TO FIX THEIR OWN SYSTEM and have no time frame for when service will be online again. THEIR COMPUTERS HAVE BEEN DOWN. Frontier has not been able to process payments and you will be asked to call back another day... Really a major failure.

I moved from the house at which I had been receiving internet service and called in to delete my account and cancel service. I was assured it would be discontinued in two days after the call. A month later, I find out that I've not only been charged for another month of service, but none of the disconnects I'd ordered had actually taken place. Took 2-3 hours on the phone and very slow going through the customer service website to cancel payments and disconnect service, and I'm not even sure I'm going to be refunded for the month I was under the impression the service had been canceled. A complete failure of all related equipment would have been more helpful than their tech support.

I had not had many problems with Frontier until this past March. A door to door rep from Frontier came and offered us 75/75 internet only for $30.00 per month. We were only paying $50.00 for 50/50 service and had no problems and no contract. Ever since it's been downhill. They came to "install" new equipment and charged us $85.00 which the rep NEVER once mentioned. I refused to pay it. They told me to pay the bill and they would credit the account which basically never happened.

I have been a customer for over a decade. In that entire time, your service has been horrid. I have had to call multiple times, and nearly each time, you have failed to assist me in any way. There have been performance issues non-stop that entire time. Your customer service department is a joke - there is NO service, and apparently you don’t even understand what a service provider actually should be doing. Literally, EVERY call I have with you is a nightmare.

Gave Frontier 1 star because less than 1 was not listed. Since my father died and I switched account to mom's name all hell has broken loose. I have been overbilled, double billed and billed for a phone I cancelled months ago. Customer service is a joke. Have spent hours on hold, have been hung up on, gotten a different answer from each of the reps I have spoken to but to no avail. I still get bills for a nonexistent phone at an old address. Run away. This company sucks. Isn't deregulation grand free reign to scam and bait and switch.

Learned from Comcast a residence cannot have two(2) accounts. Was yanked to Frontier Communications. The installation went well until the person doing the installation told me I would have a new address. I changed my address with all I had business dealings with and then learned the address given to me was a neighbor across the street. What a fiasco.

I've had two bad experiences with Frontier. When they took over for Verizon, our fee shot up and the service was worse. I chocked that up to taking on more than they could handle. Two years later and still dissatisfied with the service, I called Spectrum to switch over and set up a install date for two weeks out. The next day, my Frontier service was not working.

I called to change services. The person told me of another option and that it would actually save me $90.00 per month and upgrade my internet speed as well. Sounded like a deal. It has been a nightmare since. The month after the changes my bill increased by $120+ a month instead of going down. I called and their words, not mine, that I was a victim of Slamming and Cramming. I was getting every movie channel there is and called every 2 weeks, escalated, but no one would stop the madness.

This company is THE ABSOLUTE WORST!!! 3 times they have stood me up! Over 12 HOURS I have waited for them, and STILL I have yet to have a tech come to my house. No call, NOTHING! If there were ANY other service provider in my area, I would change in a heartbeat.

Since 3/30/18 when I contacted Frontier to obtain internet only service, I've experienced numerous problems with reps and rescheduled install dates. Finally, on 4/17/18, a tech came to install service. Subsequently, I learned during the install was that the company could only provide me with a meager 6Mbps of service (not what they advertised). And, the company still wanted to charge me $34.99/month (not the $30/month advertised amount for 25 Mbps of service). To date (5/31/18) I've had numerous conversations with reps to correct the billing amount for a meager 6Mpbs of service, yet Frontier has not provided me with any customer service to correct this problem to my satisfaction.

69 disconnects in the past 24 hours. That's JUST the most recent sampling. I've made nearly 100 calls in the past 2 years regarding their service. I've jumped through every hoop they've asked. Yet the tickets are closed as solved and the issue never is. Having over 35 years of network experience, I know the issue is downstream. Yet, EVERY call is met with the same diagnostic procedure, the same technician visiting the property, the same diagnosis (ie nothing is wrong with the wiring), and the problem NEVER getting solved. They love to pass the buck and blame the problem on the customer, but it's merely masking their incompetent service.

We moved to a subdivision on October '17 and made arrangements for Frontier to install internet. 1 day before they were do so, they cancelled the appointment telling us that there are no more ports. The potential for more customers in our area is enough to justify an expansion, as they only have about 1/3 of the homes serviced, but they refuse. They do not take names for a waiting list and new neighbors moved in across the street and immediately received internet service. As someone who has been calling and waiting for 7 months, we should have been able to get our service first.

This is beyond doubt the worst service I have ever had the displeasure of dealing with. There are too many instances to list individually. Among them, disrupted service, very poor speeds (usually 2 Mbps), extremely poor customer service (being hung up on, blatantly lied to, switched from one person to another because no one had an answer, and having my service turned off for no apparent reason.) It took them a week to figure out they had turned it off. I highly suggest that everyone on here turn this company in to BBB! I had to resort to that 3 times just to get a matter resolved.

I was a customer of Frontier for over 30 years (yes 30!), and this past January switched over to a new provider. The first surprise it that they attempted to charge me a $100 disconnect fee, explaining that it was due to a 'promotional period'. The fact that they even attempted to charge this is pathetic, but after a few days that got resolved. The next issue never did get resolved... In the midst of switching to my new provider, I lost internet service (DSL) for close to a week. Frontier suggested the quickest way to enable that back was to assign a new #, so I went along with it. This was supposed to happen overnight, but never did, then the weekend, and the net, it was a few days before it even was available. All the while the 'bugs' were worked out and I was operational with the new provider. I called Frontier back (after having the 'new#' for about 8-10 days) and had the account closed.

Beware of Frontier. After being a customer of nearly 5 years I moved and needed to cancel my service. My house sold on a cash offer so closing was just over a week after offer. I contacted Frontier via online chat with "Lord **" on March 26, 2018 to cancel service effective March 28, 2018. I was told that I needed to pay for service through 4-20-18. After much back and forth and my standing firm that I WOULD NOT pay for services I didn't use he gave me an "order number" with the disconnection date of March 28, 2018 as I had requested. He mentioned that they have a 60 day period to close accounts and that I may still receive invoices. That whole process took over an hour.

About a year ago, 2 technicians from Frontier broke my office's ceiling while installing the telephone and internet services. As of today, Frontier never repaired the damage. On top of that, their service has been completely sucks with dropped calls and bad internet signals. In the past 6 months, I tried to transfer my telephone # from Frontier to another provider but they categorically refused. Last week, they shut off my telephone number and caused my agency to lose $10000 in sales. I already have 2 people who want to file a class action lawsuit against Frontier but need 3 more. If you are interested in this lawsuit, please email me your contact info. **. Let's take action now. Thank you.

I am moving, and I called to have my cable shut off today, but then decided to keep it for an extra month. There was a note on the account stating to leave it on until 6/24. I woke up this morning and my cable was shut off 5/24. I called and was told there was nothing they could do, I asked to talk to a manager. As a result of my call, nothing was done, and they would not be able to do anything. I could however open a new account under a contract, and have my cable turned back on whenever they feel like it. I am livid and would NEVER get them or recommend them to anyone, unless they feel like a screw job.

A representative contacted me and was able to resolve this issue for me. I appreciated the gesture.

It took them a month to install because the person doing the work doesn't have equipment and no tech communicates their findings or work completed. They give you a random code as a pin and sometimes when I call I can use my phone number or birth date and sometimes I can't be found. Now, the due date changes every single month and when I speak to them about it, they swear it's fixed. If I could give them a ZERO stars I would. You might pay a tiny bit more for a competitor and it's worth every cent!

I set up my internet and TV package on May 2nd, and had a tech out on May 9th for installation. The tech mentioned the line at my apartment complex had been cut and a new one had to be installed, so he couldn't follow through with installation, instead a team had to come out and get the line set up again, completely understandable. Fast forward 2 weeks and I still haven't heard anything about a new line being set up for my internet and I call in. After about an hour of being on the phone and explaining how I had a tech out weeks ago and nothing moved forward since, they told me at some point a line had been installed and they could now send out a tech to try installation again.

Waited all day. Had an appointment, to change over. Was suppose to be here 8 am-12. Called at 12:30 and said was on the way. Never showed up or called. Wasted an entire day waiting! Will never give these clowns any business!

It was a sad day when I signed on with Frontier Communications! I only wanted Internet access, but representative told me if I signed up for phone service as well, at only $5/month, I would not have to pay the $75 install fee. That, after 30 days, I could drop the phone and it would not cost me anything. Later, another rep told me there is no installation fee, but if I canceled the land phone, I would have to pay for Frontier's anti virus. I hung up. Since February, 2018 I've been trying to get the phone number changed because all I get are telemarketer calls in voicemail.

Possibly the worst customer service I have dealt with ever. They are charging us for two cable services for the same month and refuse to discuss reconciling the cost to actual services provided. Supervisors are impossible to speak to. We have spent hours on the phone trying to correct issues with the service and then the bill comes in for double the amount. I could go on forever but as my wife says, less is more.

I called Frontier today to discuss overcharges, I was on hold for 16 minutes, then the employee hung up on me! I called back, on hold for 24 minutes before getting a real person, we were disconnected again!! I called a third time, spoke with someone from Dish, he was helpful and polite. He transferred me to Frontier and stayed on the line until the employee heard the problem. I gave up trying to have him take off the overages. I asked him to remove services I did not use, he just kept trying to upsell me, I told him I wanted my bill to be lower not $25 more! 26 minutes later I hung up. I hate Frontier, every time I call I have a similar experience. I will be canceling my service with them. I have two accounts and have been a loyal customer for over 30 years! I told the employee that, he didn’t care...

So, I would like to preface this by saying, in late 2015, I switched from Brighthouse (Time Warner Cable) to Verizon Fios, and as soon as I did, they were bought by Frontier. From the start I was promised a $400.00 gift card for switching to Verizon by Verizon. I was told this would take 4-6 weeks to receive (which is normal). I was told by Verizon, "We’re giving you this for switching, but we are going to charge you $99.00 for installation." So, it’s still worth the incentive to switch ($300 to the positive column) so I said ok. I scheduled my installation and was told the installer should arrive between “X” time and “X” time, which I thought was normal. I took off work the day of installation, I am sitting at home waiting and the appointment time comes and goes with no word from installer.

NEVER use Frontier! I work from home and make my living online. I've been without service for 2 weeks. This the 2nd time this has happened, in less than a month. Horrible company! Very poorly operated. I lost my job because of Frontier and they didn't care at all.

They have horrible wi-fi services. Everyone one out here is complaining of the services going in and out. There has to be something done with it. They tell me will it's my Samsung pad people have trouble with it. But others have iPads still have trouble. Unless someone one stays over top of them they will do everyone like this. Please help us.

Do not do business with Frontier Communications. They are a ripoff. Service is the worst I ever used. You have several charges on account each month that you didn’t ask for. Customer service is the worst of any company and the corporate office is even worse. I had my service removed February 26th and they continue charging me till March 22nd a total of $ 238.55. The service was so bad the technician gave me his personal cell number to call when I had problems and that was everyday. When you call for help you are on hold 45 minutes or a hour and then they hang up on you. Don’t do business with Frontier. They are crooks and I am taking them to court.

I was promised 15 Mbps DSL Internet speed and have never gotten more than 7 Mbps and as low as .5 Mbps. Also they say I can run up to 5 devices at a time. That's is bull. If I even run 2 it freezes up!!! P.s only the bill is reason I did not cancel altogether. Cox was charging me over $250 and now I am only paying $77.

On 1-22-2018 we agreed to purchase a 2 year phone and high speed internet bundle from Frontier, at the advertised price of $ 45.00 plus fees and taxes. The total was to be $56.50 with the fees and taxes. We were also to get a 1 year membership with Amazon Prime. We never received the 1 year membership, we called Frontier and spend endless hours on the phone just to be told the Amazon membership was not offered in the state of Florida. Frontier also upped the $ 45.00 a month to $ 50.00 a month stating every year in January there is across the board increase and they (Frontier) were not going to fix their breach of contract, we the customer just had to live with Frontier's business practices. We are reporting this so other customers will not fall into the same trap we fell into. Former Verizon did this same stunt not honor their promises, it took news channel 8 to investigate and make Verizon pay up.

I have had a terrible experience with Frontier. I moved into a new town about 4 months ago and all I had to do was switch my address and bring my same box from my previous address. I did this and it was working fine for the first month, and all of a sudden it would just go in and out. I’ve been out for entire days at a time. I was also set up with auto pay for the past three years, and just got a paper saying that I owe $160 because I’m overdue. Well that obviously shouldn’t be happening if I do auto pay. I call and there’s “nothing they can do” about the fact that my internet hasn’t worked more than it has.

All I wanted to do was to downsize my current internet/cable with a different carrier. I called the number on the Frontier.com website, assuming I was going to a customer service area. Instead, I was thrust into an aggressive sale mosh pit. After talking to the Frontier rep, I explained that we don’t need cable tv or home phone and we really use very little internet. We need only the simplest of internet packages and I quoted the one on their website for $30. After many ‘fishing’ questions I was put on hold for over 5 minutes while the rep went to get me the deal that would best fit my family’s needs. I was offered the deal of the day that included Cable TV, Internet and phone, but it would save me $30 a month from what I was paying with another vendor. I explained again that I only needed the 50/50 Mbps internet and she offered me yet another deal with Cable and Internet for $70.

I received this promotional flyer from the company targeting previous customers to go back to Frontier. The bundle package for "Fios TV, 150 Mbps Internet for the price of our 100 Mbps, & Voice" for the price of $80.00. I thought that was too good to be true, so I went to the website link that was on the flyer, sure enough, it was as stated on the flyer. I chatted on the company website to verify the information. On the chat, I clearly asked what other fees will be added to the $80.00 per month bill and I was told "just taxes." So I signed up.

I am not sure where to begin, but will try to make this brief. I contacted Frontier in reference to switching carriers for internet. I was made an offer by the sales representative and we agreed to terms after thoroughly discussing the packages. Frontier was completing system updates during working hours, so I was on hold for one hour, waiting to get onto the "secured line" to complete my DOB and SSN info. I hung up and had to call back. When I called back, another sales rep picked up where we left off and again went over the package. I agreed, so he pulled my credit. I have great credit, so was offered an additional "no deposit" as part of the package. We set up the date of installation. I hung up and called my current internet provider and canceled, effective the date of install for Frontier.

Called to have old telephone lines removed and have 1 new line installed. I needed to have a ticket set up. A total of 2.5hrs on the phone due to being on hold. And at the end, no service ticket was created because after they hung up on me for the 4th time, I called back and customer service was closed. You've been warned...

Ever since Verizon forced Frontier on their customers' internet service and using Netflix had been about zero. One week of no internet or phone service and was not compensated for that inconvenience! Every time I looked for a website, it said "there is no connection". Netflix had nothing but problems also, constantly being dropped! I had landline and internet service, dropped landline and they wanted to charge me double for internet only. Mind you... I found out that the "speed" was 1mbps. I canceled their service altogether, upon advise from one of their own "media managers" it would be better that way, because my sister could get the service, as a new customer for half the price.

Canceled my service 3-8-18 after a little over 2 yrs. Was told I would be charged for the month of March, the service was disconnected from my home on the 8th, I paid that bill, received a notice to return the devices. I sent them the modem for my internet, which I pretty sure I paid for (have to go did through my files) on 3-26-18, I then get a bill for $9.99 residential broadband processing fee on 4-16-18. I called them, they had already gotten $41.98 for services I did use. They don't care and she reminded me if I didn't return my items, I would be getting another bill, I told her it had been sent back already and I was sure I was not renting it. I called UPS Tracker about the modem, they delivered it on 3-30-18 at 10:15 am. They even gave the guy's name that received it.

I called to inquire about having my phone number not listed in the phone book. The first person I talked to informed me that it would cost me $72 per year for that. When I asked to speak to a supervisor I got placed on hold then hung up on. I called back and again asked for a supervisor. After explaining the reason for my inquiry (again) the call taker told me there was no reason to talk to a supervisor because they were not able to help me either. After insisting several times that I be connected to a supervisor he hung up on me.

I have been a customer of Frontier's for about a year and I'll just give you the story of the last 5 in an attempt to illustrate what you're in for when you make a deal with this company. Had a technician come out to the house because our internet is only 1mbps and it always, always ** out. He said we had a line problem but said he fixed it. He told us that we should call customer service and for only $10 more a month we could increase out speeds from 1mbps to 5! We were happy to hear that and so I called about an hour later. Called and talked to a rep that offered me 12mbps for $2 less per month. We were totally psyched and we signed up! The rep said that it would take 24-48 hours to go into effect (this was Friday, around noon).

If I can give Frontier Negative rating I will give NO STAR. We joined the Frontier since December 2016, we get the bundle cable TV, internet and landline, the first three months our bills were wrong, they were different with the original quote, they always overcharged us. I have been to their store in Brandon every month to correct the bills. Today we turned on our TV. This morning we had no cable TV service only internet, the TV screen shown a message that we have a payment issue so our service was terminated. I am sure I paid the bill on time every month, so my husband called Frontier's customer service, the lady picked up the phone and asked my husband's information to verify his identity. She told my husband we don't have any overdue payment, but somebody called them to cancel the service few days ago. My husband told her we have never called them to cancel the service, so the lady checked again and said there was some mistake.

Frontier lacks customer service, has high pricing, viewing channels constant interruptions, online service awful, very weak totally. No dedication, sends cartons to return product, and then travel to preferred shipping outlet no regard on mileage, especially for us set income seniors.

I have never dealt with some incompetence and dishonesty in ANY company in all my 74 years. I was sent several bills to a wrong address and then Frontier still charged me late fees. They admitted that the bills had been sent to the wrong address but REFUSED to make any adjustment in my bills. I have been a customer of Frontier for over 20 years and they treated me like dirt!!! I was put on hold again and again while I waited to talk to a variety of incompetent supervisors. Every supervisor gave me a different story and said that everything would be worked out. Of course, NOTHING was ever corrected!!! I hope Frontier ceases to exist! There are so many good service providers available. I can’t even imagine why anyone would ever consider using Frontier!

Not very pleased with the value of service. First I signed up with Verizon only to find out a month later that Frontier is taking over. The positive about Frontier is their customer service team are all English speaking (easily understood), which was not the case for Verizon, which was VERY frustrating as I had a number of problems at first. But, Frontier did not stand by Verizon pricing for my 2 yr contract & my bill rose almost every month soon becoming more than 50% more than the price guaranteed to me for 2 yrs!

I’m dealing with problems with Xfinity and I go looking for better options at Frontier. Instead of getting a truly “customer-friendly” sales rep, I get a pushy car saleswoman. I tell her my price range and how I necessarily don’t care to have TV. Yet, while I’m asking about just internet prices, she informs me that she doesn’t think just getting internet is a good idea. She continues to push their TV/Internet bundles and if TV is not an option, then I should get a phone and internet bundle, even she continues to express her thoughts that TV/Internet is still better. I go on to ask her about the cheapest internet service, she dances around the question then tries to throw in her opinion about what believes is best, instead of just answering my question.

Billing was inaccurate from day one and no promotions were applied. You can call and try to resolve issues but the individual will be unsuccessful. Poor communication from Customer Service and lack of follow through.

They falsely advertised and sold me the 6Mbps package. I only get 3Mbps because they are not set up to give me any more speed than that in my area. They refuse to credit my account or fix this. My service was spotty at best and for months would lose the internet signal as little as 4-5 times a day to as much as every 5 mins. Took them 5-6 months to fix the spotty/not working service but refused to credit me for the service I did not receive. When I refused to pay the bill the customer service lady was nasty to me and left me on hold for an hr and never sent my call to the supervisor like she was supposed to. When I did finally talk to a supervisor (Tracy) she was rude and refused to help in any way. I asked for her boss and she told me she didn't have 1, they don't take calls, etc. I will never give this company money again and I suggest you don't either.

I have not been happy with Frontier since they took over Verizon, but unfortunately, there are no other options in my area for business. My former business partner left in 2012. I have requested 5 times now to have their contact information removed from my account. During my recent move, they contact my former partner AGAIN, instead of me. Since they took over they have raised my service bill 4 times. Each time I have to take time out of my busy schedule to call and debate why they are raising my rates.

Their internet stinks. What no one tells you is there is a very high latency on their network. The upload and download speed is not the only thing that determines your internet performance. Network latency is a bigger factor than advertised speed and Frontier's network is junk!

Customer service and billing do not work together. I signed up for 2 more years and was quoted a price but my bill was $20.00 higher than quoted. To get the cheaper price they removed 9 channels from my line-up.

What a monopoly! This is a company as if I could get off the work grid and not be required to have INTERNET, TV, & PHONE I would love to tell them where they could go. The customer service at this company is lower than whale feces on the bottom of the ocean. I have never seen a more non-caring, ignorant bunch of robot answering humans in my life.

I cancelled my service on Jan. 2018. I got a bill for $116 with a $100 add on for a non return item. I called 4 times after and they verified that the device was found and the correct dept. was emailed to credit my account the $100... For the next 3 months I kept getting bills that didn't reflect the correct amount. Every time I received a bill I called to correct the mistake. Every time they would resolve it after like 45 minutes but just couldn't somehow input the info into the system. I'm tired of these unprofessional people wasting my time... 1 hr at a time...

My termination notice was settled this morning, but only after three phone calls this week. Sending customers to what is called a collections department creates such a punishment type of scenario. This seems to be a corporate strategy that works for Frontier, but as a customer it doesn't work for me at all. I was with Verizon for 15 years and always had service that was outstanding. Seriously Frontier maybe you can learn to calmly reach out to your customers to see why they may be late, give them time to respond, especially for people who are less than 30 days behind. My bill is under $90 a month. For do good reason! The only reason this company still has my business is because I have to have a landline for business.

I have had Frontier home internet service for 2 years. I have experienced having NO internet on a daily basis. They have replaced the router once and the customer service is terrible. I feel they owe me a 50% discount for the two years! Every day, and generally multiple time a day I have no service requiring a complete powering off of the router, waiting to restore the power and rechecking to see if you have internet again! No internet of the morning, no internet after 10 PM and no internet, off and on ALL day! The ICC needs to investigate their "service"! Terrible service and little customer service and the bill comes monthly REGARDLESS!!!

Worst customer I have ever dealt with. Called and canceled services today, women was very rude and kept talking over me when it came to the bill. My bill was due 5/24/18 180.00 tv, internet, phone. No matter what I said she raised her voice and talked over me. I canceled on 5/9/18. She stated I still have to pay until the 5/24/18, but I will get a little back because the phone has been transferred to another service. I was out of services for 3 days. They screwed up my order when I asked for a discount, was never reimburse for that even when they said I would. My bill for the last 3 months was 150 then to 134 and this month was 180.

My complaint is regarding my refund for the amount of 149.04. I cancelled my Frontier services June 23, 2017. An automatic payment of 195.10 was deducted from my checking account on June 19, 2017. July 19 2017 I was billed the amount of 201.85, from June 19- July 4, 2017 my account # charged 396.96. A credit of 117.59 was added to the account after July 4, 2017, 265.09 was the adjusted charge to my account.

Signed up for bundled (TV, internet, phone) services through a special promotion ($99 per month). It is now nearly $190 per month, and that is with a $50 "customer loyalty" discount. Cannot get the slow internet resolved. Very difficult to get through to connect with a customer service person. And when one does, it's the wrong department, disconnects, retries; the last time, I talked with six people and still didn't get the right person. Gave up and tried tech support for the 2nd problem, and while a technician tried a fix to the slow internet, it was not successful. They advertise 100/100, my upload/download is half that. And periodically the WiFi doesn't work. Was hoping to get some sort of credit for all the problems, impossible to get through to a person who could address that. Plan to wait easily an hour. Really miserable experience. Arranged for new service provider. Can't come soon enough.

When I started with Frontier in 2017, I was looking to order internet for my small business. I ended up with phone (not even needed) and I did add TV. I was quoted 79.99 a month for these services which given the smallness of my business I could afford. Got my first bill of over $250.00. when I questioned what happened to the $79.99, I was told that was not correct, the correct amount was $125. I resounded by saying if that what I was quoted, I wouldn't have signed upper the service. I was also told they bill a month ahead...

I just got internet service installed by Frontier after exiting service from another company. What a terrible idea. Although I terminated a bundle package from the other company, I should have kept the internet service as it was flawless. Since the installation of this internet service (4-26-18), I have gotten nothing but grief. It constantly goes in and out. My landline phone service, which operates through the internet is constantly down, my son who relies on the internet to do his homework, is constantly interrupted (literally).

We had Frontier Communications for a while and the cable went out a lot. This meant you had no television or internet and it was very frustrating. Several times it was out for days. I had to switch companies.

I called the other night. Told them my wifi keeps going in and out. They send a tech guy out just to look at the wire. Did nothing. The guy on the phone said that he was going to give me a new router. Didn't even do that. Want me to pay for a new one. Why the ** should pay for a new one when it clearly say free router and wifi for two years? Like the worst internet company ever. I'm switch mine asap... This is **.

Frontier Fios TV - I called and asked for a reduction in services. The customer service quoted me a reduction and my monthly charges would reduce to 102.00 per month. Service was increased and I was billed near $400 per month. I tried to appeal the issue and was run in circles. Now I'm receiving threatening letters. I have saved all written communications and would like advice on what to do to correct the situation. We've had neighborhood meetings and I'm not alone with this problem. Can you help me?

Frontier Communications delivered everything they advertise. The selection and quality of channels were great. But being lock into a contract in order to get saving didn't settle well.

I thought that Frontier being a smaller company the customer service would be more helpful, but I was so wrong. I have to say what this company did and treated us was way worst than Xfinity-Comcast.

I only receive wifi from Frontier and it is slow all the time. I have had someone to come out twice and they told me because of where I'm located there is nothing they can do.

After 3 calls to Frontier was told to call back 5/7/2018. I was offered a triple play for $95. I have 1 high definition box and 2 standard boxes. My next bill was $303.93 which included $100 for non returned equipment and $94.84 for an early termination fee. I am still a customer of Frontier so these 2 charges are incorrect. It looks like I will have to go thru a dispute with my credit card company after I have called 3 times to rectify this situation.

The frontier experience has been unbelievable at best. Starting in October 2017 I cancelled cable. I also had internet and was fine with that service. After receiving a bill for continued cable I called and called AND called. I was finally told in December that if I paid a portion of bill the account would be current (credit would be given for back dates cancellation). In Jan 2018 I received yet another bill that did NOT show credit. When I called again I was told credit was denied. WHAT? Keep in mind I was paying every month for wifi.

Indescribably unbelievably TOO much money. Stay away. Don't do it. You will be broke and you will be sorry. There's a trick in the basket of bargains, they say one thing on the phone then they tell you another on paper. Then when you tell them what price was quoted to you they say the salesperson can't tell you how much it is because they don't know!!! WHAT!!! You end up with this tremendous bill for basic cable and no movie channels. Where did it come from? Then you wonder if you're paying for your neighbor's bill or maybe the whole street. They are terrible. So my advice shop somewhere else and don't believe the hype. I've been lied to so many times and I've concluded that they are just liars and they have no souls. Run as fast as you can when you see them coming. RUN...

Initially Frontier was not good and this was in 2016. Also I tried a lesser plan with internet only and my speed was affected horrendously! Since I went back to my normal $60 plan It functions without a hitch. So all in all I am now pleased with their service.

Super overpriced! Lots of channels but all garbage. Packages so any channels you actually want are packaged with more garbage. Internet is slow period. My DSL up north is faster.

I wish I could give Frontier a zero star rating. My Frontier experience started in February. I was told it would be $25 a month plus $25 extra the first 3 month. Okay fine. First bill came in $90.88. Took talking to 3 people to get the bill corrected (64.15) and another 3 or 4 to cancel the service. Get another bill the following month for $80.29 call and they said they would dispute it and to disregard the bill. Next month comes and another bill for $90.28 comes in. Call them about it wait 40 minutes to talk to someone and get nothing accomplished.

Unsafe situation left for weeks and weeks - I had ordered their service over the phone and they sent a technician out to install a fiber optic cable from the box in the street to my service panel. When the technician opened the Manhole cover he broke it. He put some little flags around it and it has been like that ever since. A different technician came to hook up the system and when I found out the details of the agreement were different than what we agreed upon over the phone, I decided not to utilize their service. I am not sure if this had an effect on why the unsafe situation outside or not, but did want to paint the complete picture for accuracy.

I want to express how absolutely horrible Frontier’s customer service is. I enrolled with Frontier on 4-8-18 for TV, internet, phone. The service person, who I now know didn’t know what she was doing, set me up with a DirecTV package for installation on Thursday 4-12-18 telling me this would be a small dinner plate sized satellite dish I could place anywhere in my home. I stayed home from work for this install only to find out it is a large tire sized dish to be installed on the outside of my home, which I can't do. I had to turn the technician away. First work/vacation day wasted because of Frontier incompetence. Also, it was an ordeal to cancel the DirecTV account because their customer service people are as incompetent as Frontier.

Service is disrupted constantly and Frontier refuses to complete fiber optic network as promised. Bills are higher than originally quoted ($250/month) but without fiber optic Internet service is slow, phone calls are dropped frequently and TV stops and/or is scratchy/inconsistent and recordings are lost/incomplete.

We recently moved from our home after being with Verizon/Frontier for more than 10 years. We no longer needed internet so we terminated our service. It turns out they terminated us 1 day earlier than requested, over Thanksgiving week-end so we were left without internet. When we called in to report the error they reinstated the internet for one additional day but had to do it under a new account. We were assured we would only be billed for 1 day and there would not be a monthly fee or reconnect fee because of the error. All went well, last bills were paid in full, old and new account by end of December. In January we started getting a bill for $50 with no explanation of the bill whatsoever.

Closed my account 11 weeks ago (2/13/18) and they owe me $13. I have not received a credit yet and they are telling me to wait another 2-3 weeks for a debit card to arrive. This is an unreasonable and unfair business practice regardless of the amount of the refund due. I will not do business with this company and support this type of poor customer treatment ever again. A company does not have the right to hold your funds for this long after cancelling service but this IS THEIR SYSTEM! Unacceptable.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case??? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit".

Frontier, as well as all other TV providers I have ever used, do not offer any good customer service. All such companies take your money and increase fees as early as possible. I have not had any paid TV service provider in more than one year.

Landline phone service is really bad. Lots of static and noise. High speed internet service is really no speed internet service, hard to sign on, and crashes often. Have to reboot several times and often get "no internet connection" page.

Service is extremely reliable (only been down 2 times in 5 yrs). But their customer service is horrible, wait time to get a CSR is extremely long and when you do get through they will transfer to a different dept because they cant help you, not their dept... Will not work with anyone.

I was told I would be receiving a modem that ran 12mbps and hooked up with a coaxial cable. I got a 3mbps modem that hooked up to a phone line. In addition to that I was promised a Amazon Prime card that never came. They will not stop sending me bills after several calls. They got everything wrong and now want my money for their lies. So now this is being sent to collections to bully me into paying. Don't get involved with these savages.

This company quotes prices, won't send emails on what was quoted then change the offer, they don't respond in timely manner when you call. They are the most dishonest company I have ever used. They have a good line up and were great when they were Verizon. The gave me a discount for a year then I pay the lower cost. Discount disappears again, they put it back on restarting the year. This has happened twice in the last 6 months. Wery deceitful company. I wish they would send emails of what offer they promise so you could have a reference but they won't which makes them scary.

Frontier works in spurts with neighbors up and down our street dealing ok to complaints every week. We have no other options if you want internet with no limits. Options is what we all need.

It's a total disaster after Frontier took over for Verizon in Texas. Appointments missed, service constantly going down, calls not returned, phone not answered, many service calls that never fixed the problems, blamed everything on Verizon.

Frontier likes to overprice. One day your bill will be 177.00 and the next month it is up to 257.00. Wow. Money hungry company. And no one knows nothing.

Frontier frequently overbills my account and has an UnAmerican policy of disconnecting without clear notice on forms, and without verbal notice by service reps. California PUC refused to review the verbal evidence on the recorded call cheating me out of a fair hearing. Disconnects need clearly entitled notices, not sneaky service sales puppets drumming up revenue with malicious disconnects. Lawsuit badly needed for seniors and disabled citizens sniped out of phone and internet. These Trumpsters need legal orders to provide clearly distinguishable disconnect NOTICE boldly printed IN The TITLE of any notice of disconnect, and clearly stated at the beginning of any agent calls for collection.

I received a replacement set top box which I was unable to connect due to required PIN number which I did not have. My son called to obtain said PIN # however he was told this would require an in home visit. The next available appointment was five days out. I called today to request proration and was adamantly DENIED. So I should pay rental fees on a non-operational set top box? I don't think so... This company is delusional!

I'd give zero stars if it was an option. The long story short of all the below text is that after nearly six months of being promised an upgrade, we are told today that it was never an option and there are no plans in the works that will allow the needed service in our area. We have lived at this address for years, we are aware it is remote and our attempts to get upgraded internet have been unsuccessful. In moving out here to care for my Grandpa, I needed more reliable internet to allow me to work from home so we reached out to Frontier, our established service provider, in December of 2017. We gave our accurate address and made the representative aware of previous issues with internet availability, he assured us he could get our service upgraded using bonded lines and we will be at 7 mbps up and 10 mbps down.

When I moved from FL to SC last month, I called all my utility providers to cancel services as of Apr 3/18. 30-days later, my credit card was charge for the entire month (for service from Apr 1 thru Apr 30) for Frontier Internet services. When I called to correct the problem, they told me "it was in the fine print" (i.e. that I'd be charged an entire billing cycle). And they do NOT credit the pro-rated amount back!! WTH!? When I asked them if they thought it was OK to charge me for 27-days of Internet service even after they confirmed I did not have access to use the service (since they had also confirmed that they had received my router back), all they could say was "it was written in your contract". I've since spoke with two "supervisors" with no resolution. One supervisor even told me it was OK for them to do that "because they are approved by the FCC". That made me feel so much better... NOT.

This company fraudulently charge and gained access to a credit card account I gave to a different internet provider. They claimed I signed up for technical support services. I never requested or contacted this company. They refused to refund and told me file fraud charges which I have. I am still trying to figure out if the other company compromised my information or if they were hacked.

Back in November, 2017, we decided to change our internet provider owing to poor service and expense. Our contract was due to expire on Feb 2018 so we waited until then in order to create a 'clean break'. At the time of cancellation I was informed we had a 'credit' which would be paid to us with 90 days of cancellation. Within the month I got a notice of the credit owed, but on the same day received a bill for one month service towards an account that had no previous reference.

I wish I had the opportunity to review Frontier's product, but we didn't even get that far! I will review just the "becoming a new customer" process that I experienced. Put shortly, Frontier quoted me an unusually long time to install service; did not inform me of delays regarding local infrastructure changes their engineers needed to do, delaying install further; did not contact me about this delay; did not contact me after the missed installation date; and quoted me another 2 weeks to install when I contacted support. Frontier has a very nice sales team; I was really impressed with their knowledge and even thought to write a positive review about the experience. The major downside about that part was an original install date a little over a month from when I called. I really wanted to get away from Spectrum, so I was willing to wait despite the unusually long wait time.

I called early Saturday morning because my internet was not working. After staying on the phone for 45 minutes I was told that they would have to send a technician out to fix the problem. When they gave me my appointment I was appalled at the timeframe it takes to send some out to work on the problem. They did not give me an appointment until Tuesday between 9-12 pm. I asked why it took so long & was informed they do not work on the weekend. This is unacceptable in my book. Later in the afternoon on Saturday my TV quit working also. I called back again & was informed that the problem was at the main box outside & could not be fixed until Tuesday.

First, after I got my first invoice I found 2 items I didn't order them. I called to ask for a refund. The representative was not helpful until I asked to speak to supervisor then she hanged up on me and never got hold of a supervisor. Then I called again a different person answered. I filed a complaint and got promised a supervisor will call me which never happened. Today I called as I got my new invoice and again items I didn't order added to it. Also when I signed up they told me there is an offer for one year from Amazon prime after I waited for 3 months. They told me it was before I signed up and they can't do anything about it. I have all the names of all people I spoke to. Supervisor she said, "I can't help you." I don't know how a big company promised then broke up their offers. It's really ridiculous and unacceptable.

Well, I'm happy to report that Lianne from Frontier's Social Media Team contacted me and has resolved my problems, as expressed in my previous review, with customer support issues to my satisfaction. We have a clean slate going forward with Frontier, so I am amending my previous complaint to say that I am now satisfied with the results. It's still unfortunate it came to this point, but reassuring that someone listens and complaints are not taken lightly.

In December just changed my bill from $35.00 to $49. I cancelled on March 13 and they charged me for the whole month, I was 3 days in to a new billing. He told me I never called in to complain about my internet not working. This is the worst company I have ever had.

The games this company plays and the lengths that it goes to in order to add on sneaky services or have the simplest issue resolved is mind-blowing. Never less than an hour on the phone and switched between MULTIPLE people. Insanity and the issues are rarely resolved. Absolutely hate this company. It must be in the training to screw with folks endlessly.

Unfortunately I have been a Frontier customer for 9 years and have had nothing but 9 years of problems and headaches with these people. Constant problems with static on the line, people I call cannot hear me, overbilling, and more. Nothing but problems. And getting a tech out? They book you 3 weeks out. Last summer I had no service for 3 weeks. They said they would credit me, but never did. They billed me the full amount for the month anyways. It's literally been a nightmare dealing with them.

Special thanks to Lianne (Account Manager) for fixing this.

I couldn't believe it, Jason (in collections) started off being very kind. I explained I never got a bill until after I got disconnected. Jason, search my payment history, noted I was late in March and in May, Never mentioned I paid forward since October last year until this year. I let him know I was in agreement to make a payment plus the $ 20.00 re-connection fee. However, as I was explaining why it was possible I never got a bill until this past weekend "Jason" hung up on me. I have NEVER encountered such RUDENESS in any business.

Cancelled my service, 4 days into it, then was told several times over 2 months to wait to pay until 3rd billing cycle, then they sent it to collections whom told me they don't do 4 days. They bill for all 30. So instead of paying $14 like Frontier said I would, I had to pay $56!!! Liars. That's all they are! And I cancelled my service because I wasn't getting any service! Please stay away! Seriously! Save yourself the lies and hassle.