Frontier Communications Reviews

I am happy to report that, after writing my original review, I was contacted by a representative of Frontier. She apologized for my negative experiences, reviewed my account and applied credits by prorating the charges back to my initial contact date. And, all of this was taken care of in one day.

It appears that every 60-90 days, I have to call Frontier to find out why my bill increases dramatically. I haven't made any changes to my service, equipment or ordered any movies etc. In August 2017 my bill was $139, Sept - $157, Oct - $159, Nov - $193, Dec - $233!!! When I called last month, I was transferred to Customer Retention and was told my Customer Appreciation or Customer Loyalty credit of $40 was gone. They could reinstate it if I bought additional services (which just would have increased my total bill amount). I declined, but eventually was told I could get $30 Customer Loyalty credit retroactive to the first day in my monthly billing cycle. My new bill should have been $160ish.

I became a Frontier customer maybe 7 or 8 months ago and I've had nothing but issues since. Internet doesn't work half the time. Cable doesn't work 80% of the time. So I switched to DirecTV for my cable and LOVE it! So much better service! My internet I couldn't switch because I would of got charged a fee. My internet still is having major issues and they continually give me the runaround and say they're going to charge me to come out and look at it. I've called over and over for months now and still nothing works BUT every month I get charged. Frontier is the worst service in the world with the ** customer service. If you want legit service stay far away from Frontier because they are a crock of **.

In May 2017 I signed a 2 year contract for telephone, internet and cable for the base price of 114.99 not including taxes. I was told that after 1 year there might be a 1pc increase but the fees would never go up after the contract more than 2pc a year. My bill as of today for 1 month is over 250.00. There is no reasonable explanation other than my discount dropped off after 6 months... but they would give me a 45.00 credit for last month but my billing for the future would be the 250.00 amount. This is ridiculous and a breach of contract. I insist on my contract being honored. I have it in writing.

I think this business is not on the up and up and delivers spotty service at best. I had phone and internet service through Frontier which actually functioned properly less than 75% of the time. I had dealt with IT having to use my cell phone or via the internet using my cell as a mobile Hotspot. When I finally had to have a tech come to the house I was charged an $85.00 tech fee, and my service still wasn't working properly after this visit. When I called to cancel via my cell phone because my phone and internet service weren't working I was told I would be reimbursed the $85.00. Well imagine my surprise when I received another bill from them because they hadn't mailed me the boxes to send their equipment back in and still with the $85.00 tech fee.

Frontier Communications is billing a total of $231.97 for just the three services. Taxes, boxes, etc are extra. I look at one of their websites and it promotes bundling of services with no prices. I pay $44.99 for Voice yet when I call and talk with a Kimberly in the South Carolina office she quotes me $19.99. She also explained to me that TV and Internet were not available at my address. When I told her I was an existing customer and wanted a supervisor she proceeded to hang up on me. If I go to their FIOS website it promotes $80.00 a month for all three for one year. I call about my account and am told this is only for the new customers and I cannot disconnect and start a new account. So I am being overcharged for being a long time customer. The sad fact is that they are the only fiber provider.

If I hadn't experienced this firsthand I wouldn't have believed it possible. I signed up with Frontier Communications in June in Florida (Hudson), and my bill was supposed to be around $170 a month. When I signed up I didn't get their phone service, however, before the month of June was over I decided to add a phone to my service. I was told that my bill would go down, not up. My first bill was around $172 for the month of June, which is what I expected. However, my next bill was about $400, they charged me a disconnect fee of approximately $192, and my bill went way up, not down. I called in again, and the lady told me that someone entered the wrong codes, so she said she would correct the problem and the bill would straighten itself out in the next billing cycle. Since my bill was not correct I sent in another $172 for August hoping that the bill would correct itself and I would be close to what I owed. Well, the bill never corrected itself.

Although it took some back and forth, my issues looked to be resolved. I just hope no other issues with my closed account comes forth. Equipment returned and now we all can move forward. Best hopes that Frontier Communications can move forward by solving issues that adversely impact their consumers.

Frontier has responded and has done what they felt they could. Our liason Lianne did a remarkable job cutting through company policy to get us restored. She followed up via email and we thanked her for her efforts. We did however email her to tell her that while internet was up, the phone service is out.

I've contacted Frontier multiple times over the past year for two specific issues and neither has been resolved. I've tried calling and communicating over online chat. Often times, I would get mysteriously disconnected from the conversation and never get a call-back. When I would try to call/chat again, I would be told that there was no record of my previous conversation. Most recently, I was promised a refund and lowered rate, neither of which happened. When I contacted customer service most recently to report that the refund and adjusted rate did not go through, I was told that the refund was never approved (even though I was told a month ago that it was), and that they had no record of my conversation regarding adjusting my rates. I have filed complaints with the FCC and will continue to pursue this via all channels possible until it is resolved.

Worst customer service you could ever experience. Plan to be on hold an hour before customer service even answers. Then you will go through a question and answer process of verification for at least 15 minutes. You will answer the same questions over and over, and be placed on hold numerous times in the process. Inevitably, you will be transferred more than once during your call, and after holding for another 30 minutes, you will begin the process all over again with each new rep.

I was quoted an amount by Frontier member and I see a different price on my bill every month. I have to keep calling customer service to fix my bill and they say it is not possible with them and cannot escalate the issue to their supervisors and we have to end up paying what they ask for (which changes every month). Customer service understand my issue and they say, "We can't help". Not recommended at all.

Since the company switched from Verizon, their services and promises have gone to dirt. I moved to a different address and wished to carry my service to my new address, but I ended up being double charged: my old one and new one. It took months to correct the process. I spent countless HOURS trying to get my money back for the charges/services I was not using! It seems they do not communicate. Every time I called, they still talked about my OLD account! Unbelievable! I was very happy to discontinue their services.

I called to cancel my internet service and was told by Eurial that I have to pay for the whole month, since they don't prorate, in addition there is a $10 cancellation fee. When I asked to speak to a manager to see if it could be waived, she wouldn't let me and said she was the manager. I had to call back and was able to speak with a manager named Melissa who refused to waive the $10 fee when I explained I had to move out of state to get out of an abusive situation. I don't recommend this internet service to anyone, the connection is spotty and they have extremely horrible customer service.

After months of going back-and-forth with Frontier, it appears that they have have finally resolved my billing issue. I have received confirmation from both my initial contact agent and the Frontier collections department stating that I owe a $0 balance. Obviously, it will take a little time before the creditor clears this, but I feel much better now that I have a paper trail.

They said they my bill will be about $95 for internet and 1 phone line. I had autopay setup so I never look back at it. Once I checked on it and they were charging me double $198.02. They said my promotion expired. This is biggest scam I have seen. It's too sad you cannot do anything about it. Ripoff.

I was forced to switch to Frontier after my previous provider sold out to them. I have lived all over the west coast and have never had this bad of service for my phone. They switched me to their "Digital Service" package which has absolutely zero to do with digital service as I'm still on an archaic analog phone line with such limited service that all I have is a dial tone, there is no Caller ID, no Voicemail, no anything. But, there sure is a hefty bill every month! $75+ every month for a dial tone! Then, I'm continuously required to pay for my service in advance. If you have billing problems or questions, forget about trying to get any real service out of them - it's just "yes ma'am" and "sorry you are inconvenienced" as if it is some robot you're talking to. Good grief, I can't wait to move if for nothing else than to ditch these guys!

After much frustration I have come to the conclusion much of the problem is with the access. I have worked with the company and have installed a booster. But when working away from home I do not experience the same types of problems.

Frontier: STEALS from its customers... You do not want Frontier. They sneak bill increases on you. They charge YOU late fees...interest. BUT they do not repay your money. Frontier does not pay ITS debts to you.

When Verizon sold "us" to Frontier, a customer nightmare begun. Poor service, wrong invoices, non responsive customer service. All this is known. The latest Frontier has introduced is the charge fantasy service surcharges: Internet Infrastructure Surcharge. I cannot find in my contract that I ever have signed to pay for that. I have tried to discuss with them to get an understanding why this charge has been introduced and what my benefit is. The agent just closed the chat after all this question. I cannot and will not recommend the company at all and I'm very happy when my contract is over.

Internet and tv is great. But exposed outside hazardous cable - I had my service placed in October. An exposed cable is laying across 3 lawns and driveways. A bury team from an outside vendor was supposed to bury cable. I came back to Florida 3 days after Thanksgiving and the cable is still there. I have had numerous calls and the blame is widespread. They blamed me first. The condition is hazardous, and the company obviously isn't worried about a lawsuit. My neighbors and their landscapers are not happy. A woman tripped, I will probably be blamed. It's now December and cable is still there.

The basic DSL service of less than 1 mbps is useless and unreliable. They offer only to connect one phone. They have no suggestions as to how to wire a home and connect two-line phones and multiple phones connected with in-wall wiring. They charge $85 for a technician to come out and connect one phone. This technician does not know how to set up the home system so that all the phones in the house will work together. After several visits of different technicians, the phones and DSL we're still not working correctly when connected to the home system wiring to all the different two-line phones. The second phone line comes from a wireless phone source and is T'd into the home phone wiring. The requirement is that the second line cannot be connected to an outside incoming source.

Each month, Fraudelentier.com overcharges for non-existent equipment, neglects to include promotional discounts that were promised with solicitations ("$50 monthly loyalty credit"), and drags its feet at "crediting" the accounts. Even with account credits, they still bill at the wrong price, and never actually pay the credit. When you threaten to drop the service, they bounce you over to the "Retention Department" and the next set of lies and broken promises starts again. They get away with this because Spectrum isn't any better. This is a tort lawyer's class-action suit wet dream. Congress needs to develop a cable consumer bill of rights.

They have horrible customer service, with unprofessional agents and long wait times. If your service goes out it can take them up to a week to restore it. Worst of all, if you decide to cancel they charge a $10 cancellation fee. Don't waste your time or money.

I am a disabled veteran that tried to obtain services for Frontier Communications in June 2017. I was told that a technician would be dispatched to confirm my connections so that when I received my equipment it would function properly. 2 weeks later when I received my equipment it did not work. I called, and I was told that I wasn't able to understand the complexities of plugging the equipment in. I was busy working overtime to get the construction job I was superintendents for caught up. Finally in August I called to let them know that I still had no services. They dispatched a technician latter that month who informed me that the trunk line by the street was severed months ago, and that there was no services to my building let alone my Apt...

I placed a order with this company on 11/28 with a paid deposit. Upon my schedule date after calling twice I was notified it was no techs available in my area and my appointment was rescheduled to 12/11 and I was promised two missed appointment credits. The customer services reps are rude and do not leave notes on the account. I placed a call on 12/6 to see if my appointment could be moved up because it was not my fault I was intentionally transferred to technical support after asking for a supervisor. The supervisor that eventually took the call was rude and advised me that my appointment was actually 12/12 and I can only receive one credit and it was no notes from the previous supervisor. This is the second time I had this issue with this company. They are unacceptable and I will not stop until someone acknowledges their wrongdoings. The WORST INTERNET PROVIDER EVER!!!

Came across the offer / deal shown in the attached image on Frontier.com. Called Frontier customer services @ (800) 921-8101 and spoke to **, who informed me that the offer is by a third-party vendor and hence, the offer cannot be honored by Frontier. I requested to speak to her supervisor, who (**, by name) stated the same as **. It is quite disappointing to note that an offer advertised on 'Frontier.com' website (as indicated by the snapshot) is not honored by the service provider, instead, the customers are suggested to reach out to the third-party vendor.

I was told there was an update for the service that I had on my house phone. The update was free of charge, so I agreed to get the update. This caused me to lose phone service. I called customer service-was on hold for hours and then transferred to another department - was on hold again - after being transferred to other departments was told they would call me back when they fixed the problem. They said about 2 hours. No call back. This same experience happened for three days, finally I asked for a supervisor and within 1 hour my phone service was fixed. I might add that I had very poor connections with Frontier. I was calling on my cell phone. Thank goodness I have Verizon cell service.

I have never received what I paid for in internet speed. I paid for 12 Megs and hardly ever got three meg and sometimes less than one. Always on hold or transferred when I called customer service. Got the runaround when I tried to cancel. When I finally did get canceled I got another $116 bill even after they told me I owed nothing.

I had a situation where my grandmother passed away and had Frontier. I cancelled all of her bills with a maximum time of 10 minutes with all of her utilities, with all of their other companies. Then I tried to contact Frontier. I had all of the correct information with PIN number and tried to call them. After a ten minute wait time I got disconnected on their side. So I call back and after a 38 minute wait time I gave up on night one.

This is the worst internet service provider I have ever encountered. I have made numerous calls and complaints and I get the same answer every time, but they still want you to pay the monthly service for the same crappy service. I will be searching other ways to have internet service.

I hate creating new accounts but I created a ConsumerAffairs account so I could leave this review. Frontier is like a disease I can't get rid of. Was assured I paid my last payment and terminated service months ago, and they never stopped it and keep sending me bills and late fees, and they say it was my responsibility to make sure my payment didn't fail. (There was plenty of money in my bank and I got a confirmation from them.) I hated Spectrum and that's why I tried Frontier but after this experience Spectrum looks like pretty great comparatively.

We are a long time Frontier customer, not by choice (they are the only choice in our area). We have their "high speed" internet service, and are very dissatisfied! The service has been progressively getting worse. Constant disconnects, and on average, I would say that we no internet at all for several hours everyday. Every time a technician comes out, the problem is always in the lines. The technicians have told us the problem is too many people using the service. In short, information overload. When this happens, you are randomly "kicked off line", or the speed slows to .1 or .2 mbps, completely useless.

I'm having a serious problem with Frontier and they seem to be doing this to many people. In late Jan 2017 I received a couple Frontier cable promotional flyers in the mail, and it seemed like a good deal (I was using Comcast at the time). I called and they confirmed I could sign up and switch to Frontier. The guy upgraded me to a slightly better (Triple Play) package, as an extension under that promotion. I accepted and they came and installed my new service, so I cancelled Comcast.

Their internet service in a whole has been terrible, but even worse than that is their customer service. They are negligent and completely unhelpful when you need assistance. Finally scheduled a service tech to come out, this took 1st trying the website, them calling and then trying the help CHAT with no answers. The scheduled appointment was between 8 AM and 5 PM, all Day! I was unable to get help midday in finding out where on the sched I was and had to wait at home all day. Then without any call they never showed up at all! Things got worse when I went back to CHAT help to get answers to this. I got no help and was not permitted to speak with a really supervisor. The floor supervisor blew me off and gave me no answers, acting like this was normal and that I misunderstood something. Terrible! Now, how do I get out of this worthless plan we have?!

Our Frontier internet service is usually too slow, because we are in an underserved region. The bundle was advertised at 6 MBPS download, but service technicians consistently report that the infrastructure cannot support any more than 1.5 MBPS at best. Our service has been getting progressively slower. I delayed getting broadband service for 2 years, because of Frontier's inadequate infrastructure and a third year has passed since I bought my package. For more than three years, Frontier keeps adding customers and multiplying its profits, but by refusing to upgrade its already inadequate infrastructure it is essentially stealing from its existing customers to give substandard service to its new customers.

Horrible company our children's charity is stuck with, because no other phone company is allowed in this area. Bill $150 for a service tech to come out and clear up static that was outside the location on their lines. Promises made from the executive office are not kept. Mercenary attitude. We would love to switch to AT&T.

Once again Frontier lied to me and provided horrible support. Every time I call them they promise to help me and always screw up my billing and services. They are poor untrained customer service and technical support. I really feel sorry for anyone working for the Godforsaken company. A year ago I complained about a 200% increase in my monthly billing, and after a month of FCC, media and Corporate complaints I finally got it somewhat resolved. I locked into a 2-year contract to keep the price the same monthly.

For an ISP, they have the worst website ever. It takes more than 30 mins to finally get logged in and then once you do, you still can't pay your bill because clicking on "pay my bill" does nothing. Chat feature doesn't work either. But if you call to make a payment over the phone, which most of the time I have to do, Frontier wants to charge me a fee. I don't think so... it's not my fault their website has been having problem for the past 6 mos+. Their human customer service isn't much better. When you finally do connect to a human, they ask you for your best call back number "in case we get disconnected.". Right... I've been disconnected many a times and NEVER did the CSR call me back. Frontier is worse than Verizon. The best service I ever had was with AT&T. Just wish AT&T provided service in my area because I would switch in a heartbeat.

I signed up for a special promo in Aug 2017 to last 2 years. First bill was ok then after that I was being charged 3 times what I was supposed to pay. I have spent hours on the phone and chat trying to get it corrected, I was told once the adjustment was denied. They disconnected my service, sent to collections (turned on again after one of my many calls) and now my FICO score is lowered because of the 'delinquency'. Mind you I have paid every month what I should have been paying on my promo. When I told them I wasn't paying another penny (after disconnecting) I was told by 2 different reps that they would indeed lower my credit rating. I don't know how many people I have talked to there, some even understanding the mess up but nobody can fix it and now I have an outstanding bad debt because of them. If there was anything less than 1 star to give them I would.

Phone is bad enough with regular 'echo' effect while talking, but thankfully, the regular outages have not been near as frequent (although they did turn off our voice mail for no reason, then scheduled a tech to come out - as if he was going to do something here at the address??? DERP!). Sure enough, a lady called and set it back up over the phone. The Internet is blatant false advertising. Told me I could get 12mb Internet service and when installed, told me this would be every bit as fast as the 50mb I did have with Suddenlink, I would not even notice the difference, and it was testing out at the full 12mb, even a little over, so I would be great!

Every time I spoke or was on chat I would be given a different rate and was told to return boxes to bring price down. Instead the price would go WAY UP! My bill changed Every Month - AS high as $181 and as low as $117 (which was agreed price for least expensive internet and 3 boxes) - This time they billed me for $157 even though I was told to pay $117 last month but I paid $125. So, I was expecting a bill of about $109 this time since I paid $125 instead of $117. Was told $26 was carry over from last month which I was told was to be written off as they cancelled many channels - I called 5 days ago again and was told it will be fixed - Guess what? NOPE!

A representative from Frontier contacted me after reading my review and offered me a full refund. I do appreciate the response, but it doesn't take away from my experience, and I don't think because they "refunded me" $6.00, I should remove the review. I am capping this full experience as resolution reached, however, and I'll let readers make their own determination on the trust worthiness of Frontier. I am updating my star-rating to two. I do appreciate the professional and prompt response by the representative. But, if I had not publicly posted and spent hours of my time doing so, I would have not received any help. So, one good worker or department in the entire company doesn't right a wrong. With that said, I am updating my star-rating to two. I am still dissatisfied with my experience, though.

Customer service for table repair was subpar. We waited five days to have a technician make a temporary repair. I was informed today that it would be 2 to 7 weeks before a contractor to come out and install the line. I spent over $300 a month for subpar service. Their service is horrible compared to Verizon. I'm going to make a change to Spectrum.

Contacted Frontier to set-up new service, set install date. Tech came out and installed service, left and two hours later service stopped. Contacted customer service 2 /12 on the phone no resolution and was disconnected. Called back another hour on the phone disconnected. Called back next day 1 hour on the phone, issue with previous account at residence discovered. No timeline to resolve, no next steps, no service, absolutely nothing to do with me. I feel like they are holding us hostage as there is no other option for internet service, feel hopeless as they have a monopoly or else I would cancel and go elsewhere.

I must say after writing a review of the horrible billing practice of Frontier Communications, the company took swift action to correct the year long situation it created, when removing money from my bank account and not applying it to my bill. If this action was taken when I first complained to them in January of 2017 I never would have found this wonderful ConsumerAffairs site. I'm happy to report that all late fees and penalties have been removed and actually they are sending me a check for $2.00 and some change. Thanks ConsumerAffairs! Although my opinion of Frontier has not changed the person who helped clear up their mess was great and very apologetic for the company's mishandling of the whole situation. The company still gets a zero % but I will give her a 100%.

Frontier Communications is the WORST company I have encountered in 44 years. Every time I call, which is monthly due to incorrect billing, I get a different story from the customer service representatives. Even supervisors. Not one person is on the same page with the others. It is almost as though they are trained to act ignorant so they can lie, pass the buck and never deal with an issue. They simply do NOT care about meeting their customer's expectations. If you want to deal with a reliable, honest company, do not go anywhere near Frontier.

Below are details of a recent telecommunication issue with the Frontier company and their outsourced contractor Claims Management Resources (CMR). After numerous attempts, I have been unsuccessful in bringing this issue to an equitable resolution. Frontier and CMR are attempting to charge customers for buried cable repairs through unethical business practices. I am not the only person experiencing these issues, the internet is full of other examples. After numerous contacts with Frontier and CMR, it is evident that logic and common sense will not prevail over this issue. Please see chronological history below relative to the Frontier repair invoice received by mail on 6 November 2017.

The worst, most horrible company I’ve EVER dealt with! Internet iffy at best, must reset CONSTANTLY! On the phone for 1.5 hours, transferred around 4-5 times before a service guy ** me out, told me there was nothing he could do and then HE HUNG UP ON ME! Truth, I never raised my voice or said anything to provoke him. Wow! Surprised they’re still in business.

Today I have been transferred to 8 different people and more than 3 hours on the phone with Frontier customer service and technical support personnel. I think they will drive me into an insane mode. The CEO of Frontier needs to step aside. This company is hopeless without switch leadership from the top. It's a big giant mess.

Bar none most incompetent company I have ever encountered. More than 9 phone calls to resolve the issue that they never completed hook up for land line but continued to bill me for services not rendered.

For some time I had Spectrum CATV, before was called Bright House. I like the local channel Bay News 9 and for only that I keep it for long time. After getting tired with the bad service, in and out issues, slow speed on peak times and after a heavy rain the service goes out, I decided to sacrifice the channel 9 and switch to Frontier FiOS. They came one day after the original appointment date, but they compensate me with a free installation. The billing was kind wrong at the beginning, I had to call them and they take care that right away, never have problems after that. The service thru the Fiber Optic are really good, I pay for 150MB Download and 150MB Upload. By the first week I did a speed test and I was getting 116MB/132MB, I did contacted the tech support and they help me to tweak my computer and now I'm getting 159MB/152MB. Something have to do with the adjusting the way the computer talks.

I have had Frontier for four months now. I’ve had to call frontier for four months. Every time I get a bill it is never the same amount and it’s never what they quoted me. When I call them on their crap because I write everything down and who I speak to the time and the date they then told me they would open an investigation into my account and see why it is the way it is why nothing has being fixed with the bill.

Absolutely the worst company representatives ever. Called to have server set up and requested auto-pay. Rep walked us through the process of account set up and entered our credit card information and selected use this card as our default payment. First bill for $131.00 went through without a problem, but next bill to show up was an overdue bill with a $9.00 late fee and a charge for further month.

I started with Frontier back in June of 2017. Since I first enrolled they have messed my account up beyond recognition. First they assigned my account to a mail, so my social was on the account but I could access it because my name was correct! I called and asked why I wasn’t getting billed; this is early August, the supposedly fix the issue. But the plan they originally offered me was not in effect on my account. All of a sudden I am paying close to 200 dollars a bill! But since my account was messed but they assure me they will credit my account and work out the promotional codes. I stupidly believed them... Fast forward to the following week. Now my service is cut off! I call and again they apologize and say if you want us to look at the account we need you to pay the amount before we can do anything. I paid it.

Frontier was trying to charge me for God knows what??? Kept screwing up with my bill for 4 months. They were going to turn me over to collections. Finally went to the General Attorney's office with my complaints. He set them straight. Internet is very slow. Not ONE good thing to say about them. Bunch of Seriously stupid work there.

On Nov 14, I described my horrible experiences from calling Frontier. Never did I know my calls to Frontier continue on until the next day. I spent probably 4-5 hours in total. There were multiples mistakes from Frontier staff. One was upgraded my package without my consent, the second was cancelling my order altogether. Subsequently, some Frontier reps were able to unravel the problems and finally, after 2 days, my problems with Frontier mercifully ended. In all, I probably talked to 10 different representatives at Frontier.

We have had Frontier for 5 months. After having to call every month for the first 3 months to straighten out the billing, as they were charging us for services that we never ordered, we finally started getting normal bills. NOW? We can't even keep an internet connection!!! Worst service EVER!!! I've called everyday this week, they finally send a technician out and give us a new modem, but the service is STILL dropping! I called tech support for the 7th time this week, and now suddenly they can't help because they are going through maintenance? I'll be calling Spectrum tomorrow. Even though the cost will double, at least we can guarantee that we'll be able to get the service that we're paying for.

First and foremost, whenever there is an issue and you need customer service be prepared to spend no less than 45 minutes on the phone. I may have gotten internet service for around 7yrs. I realized I was paying $80/mo for 30 mbs internet. I spoke to the retention department and the offered me $120/mo for 100 mbs. Now with another carrier where I am getting 100 mbs and paying $40/mo. Don't forget you need help their service is horrible. I will never do business with this company no matter how good the introductory deal is. That will end and then you are stuck with horrible service when you need it.

We live in a rural area, so internet providers are limited. I detest HughesNet, have little faith in satellite, so I am basically stuck with Frontier. Internet speed is so-so, reliability is okay, but we have to reset our router a couple of times weekly.

Finally cut the cord and got rid of Frontier. OMG what a customer service nightmare this company is. Not sure if it is that their systems are too complex for their employees to operate, or that their average employee has the IQ of a squirrel. It started out with my very first bill being charged an install fee which took 3 cycles to disappear. The bill was never even remotely as what was advertised. Then I received a letter that my 6 month promo rate ended. Well I was told these prices were for 2 years. After calling for the 437678 time I got to talk with this girl Anna. She fixed my account and told me my bill was supposed to be 113 plus tax, 15$ more than what was promised but ok I can handle that. 3 days later I receive a box to sent my modem back??? My next bill was 355$ which was great LOL because we also went 5 days without service (hurricane not Frontier’s fault in this case sept 9 thru 13th).

I would definitely give them a ZERO, I called to cancel my contract and they told me that I still had to pay the entire month because of a change in a policy which I wasn't even aware of. They said the notification was sent over in June's bill and I told them that I don't received paper bills and I don't check the bill online because I had bank draft, so basically they are saying that it is my fault for not checking my bill and any notification that they decided to include in there. I even spoke to one of the customer service manager and he was totally helpless.

Upon renewing my contract for TV, Internet and Voice, I was initially quoted a price that was $30 MORE than what I had been paying. I called their “retentions” team and eventually was given a price that was lower than what I had been paying, by perhaps $15 for “the same” package and services. I noticed after the anniversary date that I was missing a number of channels and contacted them again. I was told that I was “mistaken” and that the new lower fee meant I was getting a lesser package. No apologies or explanation given. After arguing for a bit, I settled on a new package that included the channels I wanted and was quoted a specific price “plus taxes” that was higher but still acceptable. Upon receiving my first new bill, I was shocked to see that the price I was promised was not true and I am now paying about $11 MORE than what had just been quoted.

I contacted Frontier to get a new promotion with my current Verizon Fios service. I was told that I can get a 100 mbps wifi speed with no monthly contract for $34.99. However, my bill did not reflect that. I've contacted Frontier multiple times to inquire about the billing issue. I was told that the promotion code was being removed from my account without marking why. I decided to switched to Charter and called in to request for cancellation. I was told by their customer services rep that they can't handle cancellation and have to transferred me to other department. My call got transferred and on hold for 2+ hours. I was sick to my stomach and decided to hang up. I dialed back to the customer services and was told the same. I was mad and told them my prior call with the 2+ hours of waiting in vain. They insisted that they need to transfer my call.

WATCH OUT for this company FRONTIER COMMUNICATIONS. Lies lies!!! Say anything to sign contract! Look at this sign 2 year contract for $140 a month. $400 Amazon card, look good right? Now look at this I notice after my 12 month bill higher amount. Called them wondering why is high, they said, "Your 1 year contract promotion is over." What how if I sign a 2 year contract. Why the hell would I get a 1 year promotion??? "And because promotion is over your new bill is $170.00. And you still under contract for 1 more year." What the hell!!! Let do the math people. I'm paying now $30 more for 12 month, that $360. Hmmm was my Amazon card really FREE! This is the new WELLS FARGO ALL OVER AGAIN! CAN'T wait until year over. BYE BYE.

After a modem I had (when we had Verizon) went bad, I received a new one that does not work. The techs at Frontier were of no assistance. A maintenance call was cancelled by Frontier, after a line check on their end. They never called or emailed about the cancellation. Another 3 hours on the phone got us scheduled for another maintenance call. I am now communicating with another company for my internet needs, just in case Frontier fails yet again.

This is the WORST company I have EVER dealt with in my life. After they took over for Verizon, we stayed with them for a while off-contract, at a much higher rate, wanting to be sure we wanted to stay with them. We decided to give them a try, reordered service with upgraded equipment and waited for the new equipment. We waited, and waited, and waited - you get the idea.

Repetitive Calls to Frontier about their NO SERVICE, issues never get solved due to disconnection while you are put on hold, incompetent Tech and 0 Customer Service. I've been calling for same problems that I've been having with the VM and its getting worse. Thinking of switching to another Server.

We were supposed to have a new cable, internet & phone service installed on Oct. 27th. We wired all day & the tech called 30 minutes past the 4-hour window saying he wouldn't make it & would have to come back the next day. I told him that won't work because I have other plans. In the meantime, I was speaking with a customer service person & told her I had postponed other things to get this done. The service was reschedule for Nov 1st. On Nov 1st, the tech came & after over 2 1/2 hours said he couldn't get a signal & needed to come back the next day with the equipment to finish. I called Frontier stating that the tech hadn't shown up. I was told by them that according to their records the install was to be done on Nov 14th. I said that no way would we agree to being without computer or TV service for 2 weeks. (We were changing from Comcast to Frontier because of the great offer). I told them I need the computer for my job search and tutorial.

I called on 2nd day of the month to cancel services. They said that since my bill was already generated for the month, I had to pay for entire month of service. They do not cancel outside the month or prorate billing. Now I am forced to pay for full month of service that I am not using. Never heard of such a business practice... Paying for services you are not using!

I've never written a review in my life, for anything, but what just happened to me has me so livid I can't resist. I called Frontier to check if they provide internet service to my address. The representative on the line asked for my name, which I gave him, and then my phone number "in case we get cut off". I declined to give him my phone number, and he said "uh huh" and immediately disconnected. That's the whole story. Frontier customer service, check you call log for 11/2/17, 9:50 AM PDT. You've lost a customer for life.

Don't believe anything you're told over the phone by them. We ordered their Internet/wifi service in April 2017. Their rep said their newcomer special was 2 years at $ 49.99 month plus hookup fee additional $90.00. We called their competition. They offered 1 year of service for the same price with equipment rental or $5.00 less if I purchase our own equipment so we opted to go with Frontier over 2 year quote, the equipment was installed and worked OK. First bill $140.00 the rest $50.00 as promised until the bill due in October. It came in at $55.00 so we called them 2 plus hours and 3 on hold disconnects to reach a rep.

Two year promotion changed to 6 months - Customer service sucks. Customer reps lie all the time. Monthly bill fluctuates to higher charges. Worst of the worst. Didn’t get my Amazon Visa promotion offer after I signed up.

If there were an option to give a zero star rating, that would be appropriate. I placed an initial order with this provider for internet service 2 weeks ago. Paid the required $70 deposit and was good to go. A few days later, I decided to revise the order with their bundle of phone and cable, called back and the CSR went through the spill of having me recall sales, revise the order, so on and so forth. The initial install date was scheduled for 11/2. When I revised the order, it was pushed up to 11/1. Today-between 8 and noon. The clock ticked away and no one called to give the necessary lead time or confirm. I ended calling them around 11:30 and waited forever to be told that when the order was revised, I didn't pay the additional $98 deposit (which I was never asked for) so now my order was in limbo where it would remain until the additional money was paid.

Extremely unhappy with Frontier's inability to find and fix wireless service issues. This company has poor communication among the technical and customer service departments, which has led to my continuous calling to get a clear answer that my problem was related to a larger outage issue. For a week I had no internet. I have experienced very unreliable, choppy internet connection since; for at least a month, while there is still no resolution to this problem in sight,(according to their automated message). Frustrated and unable to reliably finish my online classwork.

I am currently on the phone with Frontier trying to close account. I've been on phone since 6:09 pm. It is now 7:50. I spoke with Tech support. Three customer service representatives and one retention clerk. All have said they do not have the power to terminate service. I'm beyond frustrated because I gave them back the box a few months ago and asked for final bill. I had not had 30 days of continuous service since I had them. I wasted every weekend on the phone this long only for them to tell me that I need to wait 7-10 days for a tech to come out.

I have had billing problems with Frontier overcharging me for 4 months in a row now. I have the bundle with internet, phone, and cable from Frontier (formerly Verizon.) I also have an extra line just for work. My bill is supposed to be about $183-$185 a month. The past 4 months it has been over $300 and this month it is $464.59. I get charged for long distance, when I'm supposed to have free long distance, I was charged a fee to "break my contract" when I upgraded to Quantum Fios after one of THEIR representatives called ME and asked if I wanted to upgrade. They had my work number as my primary number, when I've told them repeatedly that the other number is my primary home number, and I only use the other line for work.

On 4/1/2017 I spoke with David with Frontier communications, to start service. I made it clear that I did not want a contract and he said that was fine. He said there were a couple of things we could look at and finally ended up offering me $59.99 + tax for cable and internet. This price was to include the equipment, there would be no setup fee and this was a month to month, not a contract. 1st Month's bill was $172! I called on 5/13/17 and spoke with a Supervisor Jaylen, and was told that would be fixed and I would get an updated bill in about 10 business days. Next bill... a month later 352.62! My original bill plus another $180.52. What??? I called again. Spoke with a supervisor. She CONFIRMED my offer and said she would escalate my call to Tier 2 and that I would get a call back on Monday. Told me that if I did not get a callback, that I could call back and talk to a supervisor in escalations department. I did not get a callback.

They came in and installed it and left the modem on the floor instead of by the mounted TV like I requested. Internet cut out every evening. They sent techs out and could never figure out how to provide internet service so I left and went to another group. They wanted to force me to pay some fee for leaving early even though for months they provided no internet. They are terrible and all but one of the employees I interacted with were rude.

All of a sudden I received an email indicating that my paperless billing request was complete. I had never requested this, and in fact always uncheck any paperless billing options. Frontier have lied many times in the past in relation to billing so I always want to see the true paper bill. I called Frontier and was on hold for about 45 minutes. I finally spoke to "Kristy" and was told that this may have been an accident, but it appears to have happened to many people today. I asked to be switched back to a paper bill and was told that this was not possible. "Kristy" then hung up on me! I see this as Frontier simply wanting to save money by switching people to this without authorization.

So I have had Frontier Fios for almost six months now. Initially, it took a month and a half for them to come install it. I actually got my first bill before they ever step foot on my lawn. I figured it was from all the new customers they were getting and I left it at that. Our first router for 50/50 internet barely hit 30/10 on all speed tests then eventually stopped working altogether. This happened within the first three months. It took them three weeks to come out and "fix" my connection issues. The tech told me that the router I was supplied with had been obsolete for a year now and gave me a "new" router. It worked for about two weeks. It began to cut off the connection completely over and over and over again and again speed test show that it is around 25/15.

Finally canceled my Frontier internet service after years I’d dealing with unreliable internet service. Their tech department blames my computer whenever it doesn’t work and tells me my solution is to pay for a more expensive service. Funny thing is that within a few days the internet returns and all is well again until it happens again the next month. I finally canceled today when it went out again. I had had enough! Found a more reliable service at a much lower price.

I gave one star because there is nothing lower than one star. Frontier is the worst company of ordering internet service and getting a customer service. I ordered internet service for my mom whom just moved to senior apartment. I told sales representative I only need an internet service for my mom and he set up an installation appointment. The service man was nice and knowledgeable. However, when I got my first invoice, I was surprised. There are more than $100.00 extra service charges which the sales representative mentioned anything about.

If I could give a 0 I most certainly would. This is the worst company I've ever had to deal with. Talk about masters of the "bait and switch". My contract ended at the beginning of the year so I called to cancel the service. I was told that as a valued customer I could receive 2 credits to lower my bill and I just needed to sign a new 2 year contract, and that the 2 credits would be taken off my bill for 1 year. I just received my bill today and one of the credits has been taken off and the bill has gone up $30. I've made multiple calls and have been told something different each time. I was told the first time that a manager would contact me via email. I never received an email. I called again and asked to speak with a manager, I was told a manager would call me back. I never received a call. I contacted them on their Facebook page, hoping that a public forum may help.That actually worked and I finally received an email from Rick, an account manager.

I was charged $163 per month without my approval. Dealing with Frontier impossible. Every call or chat I found out new lies that they use against the customers. Problem is you cannot prove as they refuse to provide anything in writing. Where the amounts come from. I just returned from Vacation mode which is no contract. I got fed up with Frontier and finally decided to cancel services with them. They tried to keep the contract and informed that I have contract for another 3 years and I would have to pay penalty for canceling services. After 3 hours chat I been given bunch of lies.

The worst customer service ever. No show appts repeatedly. Service itself always troubled and not consistent. Terrible product and horrible service. Honestly stay away. Far away and if you don’t just remember you were warned!!!

My father who lives in a nursing home has a pacemaker monitor that is not working because Frontier has shut his service off but continues to charge him. This is not the first problem with the service. They were billing him for a phone line he never had and has shut his service off several times even though he is set up for auto pay. When making calls to Frontier customer service I have cut off. Never called back even though they ask for a callback number. He only needs the line for the pacemaker monitor and rarely uses it, so it can be out for long periods of time and they just keep charging him for it. IT IS A SHAME HOW THEY TREAT PEOPLE!

A Frontier representative was going door to door selling the cable service. He went through the pros of the cable service and gave us a quote. We have been long standing customers of another cable service and other than a slightly high monthly bill, was happy. The quote was irresistible so we made the switch. WE GOT WHAT WE PAID FOR. The first month's bill was SIGNIFICANTLY higher than the quote!!! Attempts to call customer service took 3 hours and a representative who gave us the run around stating the individual who came to our house and gave us the quote was misleading and that the quote could not be honored. We had paid for the highest speed and largest MB; however, a week into the service the cable would be interrupted with pixelated pauses. Service would eventually go out... several times throughout the day. Hours spent on the phone again was more frustrating than the cable going out!!!

A Frontier social media team member by the name of Lianne responded to my complaint on 10/30/17. As per usual the Frontier employee was condescending and judgmental. She assumed that Frontier did not speak to both parties- WHICH they did on 09/21 and on 09/25. There were multiple instances where both parties were on the phone with the company asking for the transfer.

On Oct 6, 2017, I called to cancel service due to move. I waited 29mins according to my phone for an agent. As soon as I said to cancel I got disconnected. Called again, this time 59 mins but not going to give up. Told agent I needed to cancel service effective Oct 9th. Gave all info requested, she asked if I wanted to reserve number, I said "No" and she disconnected. Now, I got a bill on Oct 22 saying I owe them for service from 10/18-11/19/2017 for $67+. I tried "chat," was # 25 in cue but stuck it out. Finally, nice agent named "Chrisvie" answered and kept telling me they did not want to lose me as a valued cust etc. etc. I insisted to cancel service and on and on.

The most recent problem (10/21/2017) is internet usability/reliability. Very slow then back up to speed then slow again like a roller coaster in slow motion. Difficulty with streaming, gaming. Previous problems with billing that is fixed for a few months and then overcharged again and sometimes double charged. Some billing people are very nice and helpful while others are very rude. We are so close to changing to another internet provider...

This is the second time I've been on the line with tech support... the first time I was hung up on and they never reached back to me via the number I gave them for such a situation. Now I'm on the line with a tech and every time he has me doing something he goes away and either ignores my "hello" or has put me on hold without telling me. I'm on the second long pause, the first one was 2 minutes, I'm currently holding for a minute... finally a response. Now he wants me to physically tie into the router for a hard connection. This was the point in which the first technician hung up on me.

What is there to say that hasn't been said by the thousands of reviews below? I know it all sounds made up, but Frontier is seriously THAT bad. I swear most of their representatives think it's funny to mess with callers. On one occasion they offered my father-in-law (I did a live chat - I wish I could put the transcript here) a very nicely priced package. The representative kept saying things like "wow, you're in luck we have Prime TV, 50/50 internet for $100" or so. The rep kept pushing it and adding ridiculous things like "wow, you won't believe this but I can give you the NFL Network for free." When it was time for the package to kick in, it didn't. We called and asked what happened - they said what was given isn't a real package and canceled the order without telling us.

I have contacted over 20 different people over a space of 8 days. While they were all polite enough they hung up on me [4 times], gave me departments who told me they are the wrong department [8 times] and then changed my service so that my fax number works but my business line was cut off. This has cost me a lot of money and clients. And the problem is still not corrected. NEVER... NEVER initiate service with this company. I asked to speak with a manager several times since the line people were incompetent, twice I was told a manager would call within a few minutes [yeah right]. I even went to their booth at a street fair. "A manager will call within the hour" I was told. I guess I'm stupid, I actually waited. These people set the standard for gross incompetence!! Use at your own peril.

I have not even use the connection for 2 weeks they have charged me for whole month. When I request for refund which I have paid for whole month in advance they are not ready to refund the rest of the amount. This is totally unfair. Am very disappointed. Never trust Frontier Communications. It worst ISP I have ever seen.

Worst company in the world to do business with. I sold my house and the biggest hiccup with Frontier instead of the real estate agent. This business is very shady, here are my two complains: Charged me 1 extra month (~$100). They mentioned that I called them on 10/2/17 and that this was the day that my new billing cycle was starting. They said that this is their new policy and that I have signed this policy when I started my service problem is that I never signed anything with them. I had a contract with Verizon and they bought this business so I'm not sure under these conditions why I need to comply with their new rules. They asked me to returned the equipment that I had already purchased - when I asked them to why they checked again and they said that I actually didn't have to return anything - super shady people and business tactics.

Frontier was going door to door in my neighborhood and they have great plans. Better than what I am getting with Spectrum currently, but I would NOT recommend them if they were the last cable/internet/phone company in the world. They have absolutely HORRIBLE customer service BEFORE you ever even get service with them. After I signed up they said someone would call to schedule a time for service, someone called on a Monday morning to say that they were down the street from me and could stop by to hook up service. No notice at all given and of course no one was available. So I scheduled a time for them to come out on Saturday. Wednesday rolls around and someone calls to say that they cannot come out on a weekend day. It has to be M-F.

No internet or cable since Saturday. Called about the problem and it was determined that I needed to have a technician come to my residence to switch out a power box. Was given a date of Thursday (5 days later). Wasn't happy with it, but I waited. Called today to get an estimated time for the repairs and was told I would now have to wait until Monday because they don't have enough techs. No one called to let me know, so I wasted most of my day waiting on them. Customer service is a joke!

Frontier Communications sells "broadband" "High speed internet" for $50 for 150 MB/s, $40 for 100 MB/s and $30 for 50 MB/s but still charges DSL customers $40 for THREE (3) MB/s and refuses to follow FCC guidelines for companies offering "high speed internet" and "Broadband" which states a MINIMUM of 25 MB/s. When you call them, they tell you they have no plans to EVER upgrade to FCC guidelines. Am Now looking for a class action lawsuit attorney to sue Frontier for false advertising, violation of FCC guidelines, and overcharging customers.

I have been overbilled for 10 months. They make me pay it to restore service which they cut off every month. So they owe me over 600 dollars now and just billed me over 500 again for the month. I've been on the phone for 5 hours now. Usually around 3 each month. They acknowledge credits due each time... Apologize... And then don't actually give me the credit. I overpay... Get no credits and have service turned off every month. I'm going to have to eat the overages and get out of this cycle of insanity!!

Worst company ever!!! They absolutely RIPOFF customers. Made a mistake of keeping Frontier service after Fios was sold out. Billing amount on a monthly basis keeps changing. At some point their customer service promised me a bill of about $89.99 but kept charging me $146.00 and for no reasons charged me $172.11 just for INTERNET!!! Would you believe it? I have logged a complaint with BBB and next is to report them to the Texas state attorney. Anybody willing partake in the battle against this fraudulent company please reach out to **.

We have been a Frontier customer for many years and really enjoyed having them. Then our bill was increased rather high for our liking. We called and got promised our bill would be lowered. 6 plus phone calls later, with at times hour long holds our bill remained high. Then since I would only pay what was quoted me our service got cut off and we had to pay to get it restored. Why you ask do we keep them? I'm asking the same question. Because this has not been addressed properly or made right, we will be looking for a company that will stand by their promises.

I'm writing this to warn people from using Frontier for their cable and/or internet. This is the worst service provider I have ever dealt with. Everything from service interruptions to overbilling that is next to impossible to get corrected. I have spent close to 30 hours on the phone with customer service over the past four months. It's a full time job to get service fixed or restored and get billing issues resolved. I have literally lost my mind dealing with this company. If you do nothing else in your life do not sign up with Frontier.

I'm not sure my complaint here will be heard. Frontier customer service reps have hung up on me twice, never called back despite asking for my number "in case we get disconnected" and the reps were clearly having a party in the background, so much screaming and laughing and carrying on that I could barely hear the rep I was talking to. This is actually the second time this same scenario has happened. I asked if it was a recorded line the first time and got a ticket number. I submitted this to our local rep (Leo/Auburn, IN), suggested he listen to the recorded conversation and requested a call back. He never responded.

I signed up at one of my local fairs and was quoted the price of $103 plus taxes and fees, I was "guaranteed" this price for the next three years. Got my first bill and I was billed $118 plus taxes and fees. Called customer service and was told they have no package like that for that price and they could not change it. Since it was less than Comcast I decided to stay with it. One year later they upped my bill to $167. They will not honor the three year contract and insist it was only for one year. Do not believe this company, they lie to get you to sign up and don't live up to their promises.

I purchased a ticket for my mom to come visit. I thought that a deal only $120 well then plus the baggage and seat cost so around $200. She arrives today at the airport for her flight (2 hours in advance) and she needed help printing her boarding pass. After 3 different Frontier employees kept telling her they couldn’t help her she needs to go stand in this line so she does and gets the same response from the next employee and so on. By the time they finally directed her to the right line the employee said, "Sorry I can’t print the boarding pass it’s too late. You’ll need to buy another ticket for $100" which she does because she doesn’t know what else to do.

We have dealt with Frontier for over 2 years and I must say as long as you have no problems with service it's pretty consistent. Although if you just so happen to have a issue with any aspect of your service... NIGHTMARE NIGHTMARE NIGHTMARE. The reps are clueless and full of empty promises, anything to get you off the phone, or to the next rep. All along extremely apologetic to your problem. You must check your bill each month for discrepancies, of course to their benefit. I feel like I'm being scammed each month I open the bill. How can they stay in business with these practices. I grew up with Frontier landline phones service and must say the ATTENTION to the CUSTOMER SATISFACTION is NON-EXISTENT TODAY!!! They teach the reps how to ** the customers.

My mother has had an account with Frontier from back when it was GTE phone service. She has been getting billed for calls to two different numbers for months and has complained before but the customer support people always say that their system shows the calls are direct dialed from her number. My mother lives alone and no one else has access to her phone unless she is there. In essence they are calling her a liar because as we all know errors never show up on computer systems. I have even gone in and called their customer support on her behalf trying to straighten out this problem. They always forward you to someone else in another office who only will give you a first name and supposedly which city they are in but no other way to verify who they are, typical calling center tactics, no way to verify you talked to anyone.

I signed up for phone service and internet. Next thing I know I receive calls from several solicitors! They all called from long distance phone numbers! My wife and I would talk from 909 to 760. I got the phone line to save. Next thing I know my phone bill is 758 bucks. It's already on my credit report and ruining my credit. I called them. They told me over county lines cost almost 2 bucks a minute. They never told me or warned me of this. I never signed a contract agreeing to this! I have been called them and they will not offer me any form of proof that I agreed! Please Help! I heard these guys scam everyone.

We were happy Verizon customers for 10 years. The moment Frontier took over it was awful. Supposedly we have the 150/150 internet speed. The fastest we should have... Well I'm here to tell you that it is the worst and the most inconsistent internet ever. Everything is always offline... When we call customer service they are a complete joke... Today my husband called and asked to have someone come out and check their equipment. They were going to charge him $75.00 to come out. My husband told them he wanted to find out what was left on contract, the rep couldn't transfer him because they didn't have anyone available... What? The customer service and the products are absolutely awful! DO NOT GET FRONTIER! They do not care about their customers!

I talked to two different sales representatives and then a "processor" to get internet and TV connected at my new residence. The price I was given was $91.00 plus CT sales tax. I specifically asked if there would be any other monthly charges, fees, costs besides the $91.00 plus CT sales tax. I asked all three people several times and was assured each time that this would be the only cost. My first statement was $91.00 plus $6.00 regional sports fee plus "Video*" $7.05 plus CT state tax. A $9.99 delivery fee had been mentioned as a one time fee. I called customer service who then tried to tell me that I had been quoted all of those costs, that they are allowed to charge them, etc. I had the service disconnected immediately as I told the sales reps in the beginning I would do if there are any extra charges on the bill. They then said the sales rep told me about all of the fees and so on. In short, I was promised one price, but charged another, higher price

I requested that my phone service be disconnected on July 25, 2017 because I was planning to relocate. The relocation plan failed so I called five days later to get my old number Re-established. It is now October 13, 2017, a dozen calls later, requesting to have my situation escalated, promised each time someone would call, told my problem would be resolved, and to date nothing. Absolutely the most dysfunctional, inconsistent, noncustomer friendly business I have experienced in my life.

I saw about 20 ads online from Frontier Communication offering service for $19.99 monthly only to discover I was ineligible because I am already a customer paying $83.00. These Ad series have a discreet disclaimer but it's a link to my ineligibility that is never mentioned directly in the ads. I think the discreet link is a fraudulent com-on...THEN I started thinking, how can they offer someone else $19.99 while they charge me $82 monthly to a long time customer??? Does that seem fair?

I have been with Frontier for almost 5 years. I have NEVER had this kind of inconsistent internet in my life. Dial up was by far better than this crap. I have been given the runaround for years. Given every excuse from “there is too many people on one cable” or “we need to defrag your computer” to “I want you to go to your browser and type in 192.168.254.254” blah blah blah. NOTHING WORKS. This company is giving people excuses for a crappy service that has major issues and charging outrageous prices. I have spent over $2500 over the years with them, and literally I hardly ever can get online before it boots me off. I have been in touch with corporate and they could not believe that in 10 days our service disconnected 480 times!!! What they are doing should be illegal. I’d switch to a different company if we could, but this is our only option...

Frontier service contact on August 28/2017 to renew two - year plan as a customer needed a lower plan. First of all if you are a new customer you can get a cheaper rate than being an existing two-year loyal member. Secondly ask for a lower rate for my cable and internet than I was originally paying. Agent close my account open a new one without my knowledge. Once I receive the bill the next month was not what I requested it so-called Frontier. Spoke with agent was supposedly fixing the issue and notating asking for credit of 195 + $100 Visa card denied more than once. Never return call or email on any of it.

When we moved to our current location we contacted Frontier. Rep came out and proceeded to tell us they could not help us because their equipment had been removed by the previous tenant and it would be two weeks. We needed internet now at our residence due to homebased business. We said, "No thank you." The rep left. One month later we received a bill for $160.00 for our "account". We do not have an account with them, never did, they never set up service here with us. We have contacted them numerous times with them saying so sorry, will remove it, etc. Now we have received two bills back to back and I cannot get through to talk to anyone with any authority. Will be reporting them to the state attorney.

This has been a nightmare. Over a year of billing error, promises or correction and offering free items to keep my business only to overcharge on the next month bill. Do not believe anything. Even managers make promises to correct error and still being overfilled and they can't figure out how to fix it.

My wife and I signed up for service online on Sept. 15 for what was supposed to be a Double Play deal that was $85 a month for cable and internet. The plan read Family Select Prime and Power internet 45mb internet and over 290+ channels that it allowed you to click on to verify the channels and see the plan. We have an install date of Sept. 22 and had to put down $95 first. Sept. 22 comes and the install man came during the scheduled time of 11 am and first did not know what package we were due to get or how to install it. He disappeared for about 45 minutes and then came back. I saw him walking down the street with no tools in his hand and about 2 blocks away from where he parked. He came back in and made a call on his phone to have a buddy of his come back to install the boxes. They both talked about guns and shooting in the range and girls etc. while installing my equipment. Both used provocative language the entire time.

I may write a play or a book about my experience with Frontier, but I'm going to make this short and to the point. Their customer service (what a misnomer!) is terrible, awful, the worst! DO NOT CONTACT THEM FOR INTERNET SERVICE unless you have nothing to do for the next year. I contacted them by phone for service. For days, nothing happened. I called again and asked where my installation kit was. They couldn't find that I had taken out service. Finally, they did. I was told "Your self-install kit is on the way." Three days later I received on my doorstep a DSL installation kit. NOT what I signed up for! I phoned them and the rep said, "Yes, you should not have received it." Then she said she would make an appointment for an installer to come out and install what was needed on the old phone lines.

I have been dealing with Frontier Communications for about 2yrs. I must say that I am not happy with them at all. They keep raising my bill. All I have is internet, for what I am paying I should be getting TV. Why.

Asked for a very simple request to get to a technician. I had to be in the call for almost 1 hour 30 minutes, those who answered to me were either not having any idea of what they were doing or were rude in answering to me. They did not even give me an issue number. I would recommend no one should ever take their services, it's highly unprofessional and frustrating.

We have been trying to have a phone installed at our Sullivan County PA cabin. Frontier did not keep two consecutive appointments for which we drove 5 hours to be there for each time. When we arrived back home we found messages from Frontier giving us new appointments for days we had told them we were not available. If we had ANY other phone option we would take it.

I was with Frontier Comm. since they brought out Verizon, I called Frontier to get a better rate. I spoke with a customer rep, and she offered me a much better rate, and I waited several months. To my dismay the rate never changed. So I canceled my service and went with Spectrum. I get my last bill and paid it. Several months go by and I receive another bill from Frontier stating I owed them $111.14 for services. So I called customer service several times and all of the personnel agreed with me I did not owe the charges, and they would get back to me. In the mail I got a collection notice. I could do nothing else but pay the bill. The only thing Frontier is missing is a mask and a gun.

I am very satisfied with the quality of customer service and quantity of channels. I would like to select the channels I want to pay for; not just all of them or package deals. I would like to have a lower bill to pay.

I called this company on Sept. 12, 2017 to try to cancel my services. I wanted to do so due to their horrible customer service reputation. They told me they would reduce my bill from $174.43 to $128.98 (but keep all of my services the same). I made the terrible mistake of accepting this offer. They also said they would send me a new box (because my On Demand Services haven't worked for two years). I was told that the new rate would go into effect on Sept. 30, 2017. On Oct. 6, 2017 I received a bill for $225.91. The new box never showed up by the way. But 3 weeks later (Oct. 5) they sent me a return label to send them back my current box. They also canceled my TBS right before the LA Dodgers playoffs started (which I pay for).

Terrible, terrible, misleading, bait and switch customer service, nothing but continued problems. Once one problem gets resolved another takes it place.

Called Frontier, got a billing agreement with number of customer service rep and confirmation number. Got agreement on a billing amount for a year. All was good until five months later got a bill for $20.00 more than the agreed on amount and a "take it or leave it" attitude. Originally talked to Joe - Customer service rep ** Confirmation code **. After 5 months I got a bill for $20.00 more each month. Not a lot of money, but a deal is a deal. Called Lisa in customer retention dept, **. She was less than useless and said, "Take it or leave it." How do these people stay in business?

I am a cable and internet customer in Connecticut and stayed on with Frontier Communications after AT&T U-verse sold the company. When it was AT&T, it was a good service -- an occasional outage but mostly I had no issues. With Frontier, it has been one nightmare after another. The cable boxes freeze constantly, the internet and routers go out frequently, and they have the WORST customer service. The wait times are ridiculous and the "disconnects" are frequent. I've had billing issues, misrepresentations and absolutely incompetent managers and customer service people to deal with on a regular basis. If you are thinking about using them - DO NOT. Save yourself a headache and upset stomach.

The worst customer service I have ever experienced. The representatives are all very nice and say they will take care of the problem, then the "claim is denied" by some "committee" which will not talk to customers. They billed me for service when I had asked them to put the phone and internet on vacation, reversed that bill when I complained, then continued to bill me for the same thing while phone was not being used. That bill for $250 they would not reverse saying they had already reversed one charge and couldn't do it again. I have called 5 times - 45 minutes each call and with the final call they said the bill has gone to collections and I would be hearing from them. I am glad there is an alternative so I never have to deal with them again. (I got cable Internet and made the home phone into a cell phone.) And I will not pay this bill!

The Frontier Communications customer service team provided my husband and I with the worst customer experience we have ever had. Their team does not have the ability to access an email account to send you confirmation of anything discussed over the phone, so you have no record of what you spoke about. They tell you that they log everything in their system, but each time we called they never had a record of what we spoke about the last time we called. Things that went wrong:

Frontier communications is great when you don't have any problems but when you have problems with your telephone, internet, or television, their service is a nightmare. First, the central location where you call about your problem and the local technician don't seem to be in communication with each other. The local technician always shows up any time he wants, not the appointed time. Second, when you finally meet up with the tech, he just uses his smartphone to check things. All the subsequent technicians will do the same thing without doing anything except to say everything is OK. Problem was never solved. This happened to me until I told the fourth technician to not leave until he checked the connections inside the house with his eyes and changed the box outside and not leave until everything is OK. Haven't had any problem since.

The speed is reliable for the internet here in Texas for the most part. I have gotten a router that was worse than the Verizon one that I received many years previously (worse speeds, drops in internet for wifi users) which can be tolerable if the price was with it. However as a long-term customer we aren't allowed the "new prices". Still confused on how Frontier will offer great deals to new customers but since I'm an existing customer I don't qualify so I have to pay twice as much for a quarter of real service. A stupid way to deal with customers for extra "bucks", no wonder Frontier overall has a poor review and so many are turning away. I feel taken advantage of and just want to leave this service and only didn't because I have hope in this company. However, if this continues I will leave and tell everyone about how shady this company can be with you as a long-term customer.

Please someone do something about Frontier's horrendous billing practices and inept customer service reps. Since May 2017 when I put this account in my name as my husband passed away, I have had nothing but problems with billing, loss of service, etc. I finally left them in August, 2017 after putting up with overbilling, loss of service, loss of the telephone number I have had for 20 plus years (which I insisted I did not want to happen) not to mention hold time while waiting for answers from often rude customer service reps and promises of discounted rates for three months only to be overbilled at much higher rates than I was promised.

First of all I have never been lied to so much from a company. Not only did they charge me for internet that I could not even use barely the whole time with them, but I find out that I'm still getting charged for 30mb when apparently I'm not even to get 30mb in my area. Only 5mb can come to my area. So after going back and forth with the agents several times and after numerous long waits over a two month period and being lied to every single time about not only the promotional price that was agreed upon but the actual service I finally decided to call it quits.

Like others, where do I start. Before this, I thought that Comcast was the worse. Well... Sadly, Frontier have now won that coveted spot! The worse CS service! Although that doesn't seem to come close to capture the essence of how bad it is... Long wait times, conflicting, rude service. You ask for a manager, wait 20 min on hold then the line gets dropped, you get put back in the cue and/or put through another first level CS! The one time I actually got through to a manager, he did listen, placated and ASSURED me that he would call back within 24 hours, alas, as in other times I was PROMISED a call back by a CS or now this manager, it never happened! To top it off, I have no other flippin' options than to even consider this albatross of a company as they are the only provider... I'd rather make the 5 mile trek to the library than to give Frontier a penny of my money! Well done Frontier!

I would give 0 but it is not a choice. We had phone and internet service, both services were unreliable. The customer service representatives gave me misinformation multiple times. In addition the typical hold time is 30-45 min. In fact my call to disconnect our service was 55 min. Please DO NOT use this product. It is nothing but an unreliable, frustrating, waste of your time and money.

The system work but reset frequently. The remote get lost and the screen very slow to update. The program come in broken up and so on. Also, the customer service is awful. We will be changing our service.

Since we had the hurricane here in Florida it has been very busy with work and trying to catch up. I had AT&T-Uverse in Orlando and it was wonderful. Frontier took over for Verizon here in Sarasota and it has been a nightmare with everything from communication to connection and equipment. They are not understanding on personal life issues, will not work with consumers and they give you a hard time when equipment isn't working right and you have to call three times before it is fixed or they say they sent you a notice in the mail and you never receive it. If your service is connected for whatever reason it takes an act of God to get in restored in two days but it is okay for them to leave you without service. I wish that AT&T would come into the market on the west coast of Florida. Frontier sucks all the way around.

The phone and internet service with Frontier is very reliable. But the fees charged are too high and also, I would prefer the ability to select the channels I want.

It is a horrible company with horrible managers. They are not helpful and many are rude to customers. Employees complain that the upper management is corrupt and that they mistreat the workers.

I have called several times and wait approx 45 minutes each time with never receiving customer service. I believe this is just a scam pushed by AT&T employees to make a commission. I am going to have to cancel my checking account just to cancel this from coming out of my check every month. This is a lot of trouble but this company doesn't exist I don't believe.

I have had a horrible experience with Frontier cable. Last year in July of 2016 I wanted to try to get better internet speed than what Time Warner was providing and had a reality check if how bad a service can get with Frontier. I called the same day that technician Installed modem and cable, of which the Installer did not have enough cable, thus I gave him some of mine to complete the job. Upon completion the Installer ran a modem speed test, at which time he told me that the Frontier internet speeds were slower than what I had. I told him not Good, as I run my small business from home and need at least the speed Time Warner was providing.

The company resolved my complaint, and I am now happy with the action taken.

I inquired first about a TV, internet, phone bundle for $80. Was told it was not available in my area but they could give me dish at a higher price. Then I asked about a TV and internet bundle saw on the internet. The price was $44.99. I was told the previous tenant had not cancelled his service, so I would have to wait until he cancelled. I called Frontier back on Sept. 19th and asked for the $44.99 bundle. I was giving the option of adding long distance service outside of Florida for $5 more I declined. There would be a $5 charge if I needed equipment. I did not need it.

To decrease costs, I agreed to having very few channels. That's fine because I mainly watch only cable news. They set a price giving 'the best bundle package' they can and then I wait for the price to change. It should be for one year, however it has been 7 months, 8 months... I will see on my banking statement that the Frontier bill has increased. The increase is always different. So, I phone them and try to negotiate a decent 'new package'. It's exhausting and it's also frustrating dealing with a very long wait and frequently rude people.

I have been with Frontier Communications for a long time and has paid my bills on time. But their services was terrible! Especially for my business the internet was always slow. When I called I was always told to unplugged and then plug back in again. This went on for years. So in July of this year we went with Verizon. I paid the last bill for my business internet and home internet. Then Frontier sent me a bill for $1658.00 saying I had a oral contract with them. I said "prove it. Let me hear it!" They said it would take several days to prove. Within two days they call saying I did not have a oral contract and my bill would be zero. Then just today I got a call saying they would take off only 1,028 of the bill and leave me a balance of $628.00. Saying I would have to pay promotion offers. What can I do about this???

Whenever I contact Frontier Communications, I have to wait on the line for about 5 - 10 minutes before a representative answers my call. I've had to contact them several times about the slow internet service and when the representative comes on the line, they are ill-informed and take unnecessary time to answer my questions. I did not have these issues with Verizon. I am very unhappy with Frontier Communications and will be switching my service.

Worst customer service, and liars, and thieves! Don't waste your time, and money. If you cancel make sure you get account balance taken care of, and in writing, otherwise it will be on your credit report as collections. DUMP THESE RIP OFFS!

This company won't tell you the truth what you really need for your household, Internet speed you really needed. All they want to know is get some high speed and more expensive that is good for them. Sometimes I call them up that my Internet speed is not as fast as I need. They will tell you, "We are upgrading our service" over and over and just wait.

Time and time again, the worse company I have EVER worked with. Absolutely terrible and they should be ashamed of their customer service. People are nice on the phone, but they NEVER follow through with their appointments, are always late, never call, stand you up (this is the 4th time I have been STOOD UP by a company I am paying for service). I even got management on the phone and they don't care. Absolutely ridiculous and so frustrating beyond words.

I was sold a service not available in my area a year ago. After five technical issues and one disaster mess up while moving when the technician didn't show up three different days I had yet another technical issue and a customer service representative pointed out I had been paying for a speed of service not available in my area… $20 extra per month. After another two hours on the phone I finally got a credit resolved. The next month I was billed for the same high speed. I called and refused to pay. I was passed around and disconnected four times. I unplugged my router and told them to cancel.

This company is the worst when it comes to customer service. I recently purchased a bundle pack from Dish and Frontier. Dish has been wonderful! Frontier, on the other hand, has not. From the beginning, install tech never showed after 3 weeks of waiting. I canceled everything, but Dish service. Was confirmed multiple times by supervisors and techs that my account was closed. This started August 5, 2017. It is now end of September, 27th, to be exact, and I had another bill delivered today of $132.75 and never had one day of service from them! I don't know what to do. This is ridiculous!

Ever since my elderly parents have had Frontier for their cable provider it has been nothing but headaches. They switched from Charter because Frontier has a more modern system including the DVR system. They lied about the pricing, the service goes in and out ALL the time. They say they have fixed it remotely and it does not work. They are fine with leaving my 80+ parents without any phone, TV or internet for 5 days. Not acceptable. They should be ashamed of themselves. If you have ANY other option... use it!

Frontier has the worst customer service, this is the absolute worst customer service I have ever experienced. I signed a Letter of Agency to have our long distance lines ported over and to have our long distance brought over. Frontier dropped the ball and didn't follow through on their end. Nearly a month later, when our current provider turned off our service assuming that Frontier had us covered, our phones went DEAD. No long distance, no toll free calling. DEAD. We are a business, like any other business, we rely on our phone service to get us through the day. I chatted with Frontier to find out that our port never happened. I was then told that it would take them 3-5 business days to get us up and running, when they already had more than a MONTH to complete their process (which I was told would be seamless and happen in 3 business days).

They tell you one dollar amount on the phone and then they send you a bill for three times the amount. Each time you call to correct the problem, they make you agree to a higher price, but when you get your next bill, you will see that they won't even honor the price they quoted you. The worst service I've ever had.

Frontier service is very slow, takes fifteen minutes before my email is received and it is always ten minutes late receiving emails from other parties. Unfortunately there is no other service available in this area. Would like Cox Cable to be our provider. Also the service gets disconnected, downloading anything takes too long.

I had been with frontier for 8 + years and had nothing but issues with them. From account issues - them not being able to even find my account every time I'd call in I'd be on hold for about 30 minutes while they searched for my account - this lasted about 1-2 years. To not getting the service I was paying for constantly, every time I'd get on with a tech support and do a speed test my speed was down to about half of what I was paying for. They had told me they'd scheduled an appointment for a technician to come out to my house - never showed TWICE in a row.

Shame on me for not checking into this before but... I have been a Frontier customer for 20 years and the way they paid me back for my loyalty was to essentially "steal" from me. My bill with Frontier for phone, internet and cable (speed a pitiful 35 mbps) was $240 a month of which $60 was taxes and fees! I'm now paying Xfinity 50% less for faster speed but no phone. Taxes and fees are $15 a month. Frontier has no explanation for why it is so high and suggested I talk with the New Customer dept to see if I could get a better deal.

This is the worst company that I've ever signed up for. I signed up for only internet two months ago. The person on the phone that I talked to said he found me a plan that was 39.99/month with no contract with a $50 installation fee so I went ahead and signed up. He gave me my "order number" and he made a "username and password" for me along with adding my phone number and address in the system. When I tried to log in online with ANY of that information, nothing worked so I ended up calling them once again because no information that he gave me worked.

Took 1/2 hour to intake basic information for phone/internet service with long pauses. Quickly asked me during call if I "wanted a $200 Amazon gift card." Confirmed that import of phone number would occur at time of installation, a major problem I had with the company I currently have, and one no doubt that was inappropriately discussed with the outgoing company as it has come up numerous times today. Today was my scheduled installation, I took the first window they had. I waited three hours, calling at 11 am, to confirm installation. Not only was the technician not on the way, the order had been cancelled as I had indicated to "third party verification that I did not want the number transferred." They made this up-there was no communication at any time, no questions were asked, nor was any of this information relayed to me if this was done by other means.

I had no trouble when it was Verizon Fios, but when it switched over to Frontier last year, customer service became horrible. Plus they raised the rates close to 50%. In April, we changed the service to my husband's name to get better rates. Then it was a bait and switch! Every month, we keep contacting them trying to honor the service and the price that we signed up for. We got smart, making sure that we contact through Chat, and save the record of it.

Frontier gave me a deal to sign again with them. The first 2 billings were in accordance with what had been agreed. Then the bill went up 10$. I contacted customer service and they were very argumentative (a lot more than when they were trying to make me re-sign!) saying that one discount was not compatible with another one, and that I had no choice but to pay. What if my budget is no longer compatible with their bill? Would they be ok with that? They have definitely lost my trust and respect. I will honor my end of the contract, but in 9 months I will never be their customer again.

This is the worst company I would not ever recommended. This company is so horrible they have the worst customer service reps. They have doubled charged me for premium channels and internet. For months had to complain to several different reps before it was credited back but then they did it again for three months. They then gave me free HBO for three months for the issue but when they did that they enrolled me in a two year contract never informing me until I try to cancel the service. The bill keeps going up every month. They never can tell me why but I keep losing channels that I pay for but cant watch. Then they try to say, “Oh will have that for in your package but now it not. You have to upgrade.” Um no. But then why are they charging for the package they included for then.

They gave me a temporary number because it took them a month for them to port my number over. They created 2 accounts and double billed me. Operators saw the truth but management would not credit my account. I spent over 25 hours on the phone dealing with these thieves and idiots. Anybody know a lawyer who will sue them for me???

I too got the $60/90 ad in the mail this last May and ordered service. Service was put in on the 2nd of June and I moved my phones over from Comcast later June. I never got any paperwork on the orders (found out that Frontier doesn't send any), and my first bill(s) were $67/$69/$512 (multiple copies of the same bill. I'm still fighting to get back to either the $60 50MB triple offer or the $100 100MB offer, but even after being told that they would fix my bills nothing has happened.

My husband and I signed up with Frontier for internet. We were told there would be a $20.00 deposit and $19.99 a month after that so we paid the deposit that day. The next day they came out and installed it. A couple weeks later our bill comes. It was almost $38.56 not $19.99. There were all these weird charges and taxes... Ok whatever I pay the bill. Then two days later my internet doesn't work. I call and talk to over 3 people. 3 different departments. For them to tell me they didn't shut off my service, just suspended it. I asked why and they said nonpayment. I told them I paid my bill and I have the confirmation number. They said no I needed to pay the $45.00 deposit. I told them no they said it was a $20 deposit and I already paid and it had been taken out of my bank account. They're sorry, so sorry they'll figure it out and set it straight and turn my service back on.

Are there any other Frontier customers that would like to engage in a class action suit against Frontier's false advertising and horrible service? Without getting into too much detail, I enrolled in the Jan 17 bundle promotion: Voice, Internet and Dish TV for $87.99. After countless calls and hours on the phone the lowest I can get my bill down to (all of the most basic services) is $150! On my last call, I was conferenced on with Dish TV and Frontier and the DishTV person basically lost her patience with the Frontier person and said you are ripping off customers and giving Dish TV a bad name.

This is to let you know of the customer service you can expect from Frontier Communications. On Sept. 12, 2017 I had opened a new account with Frontier Communications and I had a commitment date for install on Sept 19, 2017 for 8 am to 12 pm. At 10:52 am my wife started to chat with a Frontier Communications rep online by the name of Apple (yes that is her name and yes I have the printouts) who told her that there was a issue that needed to be resolved which was "Is this a residential or business account?" My wife cleared that up and was told that a tech would be arriving 30 min. beyond the appointment time (for those keeping track that would be 12:30 pm). My wife works for a CLEC so we know how things go. We gave them 2 hours so 1400. When I got off work I called to see if the tech had shown up and was told no. This is now 1530 and still no tech.

We live in a rural area and internet service is limited. We were on HughesNet when Frontier upgraded their lines to provide internet service to our area. When we signed up they promoted DSL speeds and we were extremely happy being able to watch videos and download files without the internet stalling like it would with HughesNet.

I subscribed to Frontier Internet around April of this year. At first, the service wasn't too bad, but now, 6 months later, the service is practically non-existence. We have to sign in with router number and password 4 to 5 times every time we want to get on the internet. When we finally connect, we can only be on one device at a time. The service, when we do connect is so slow it takes forever to load up. I am so sorry I committed myself to a 2 year contract, I feel it is just a complete waste of time and money.

As an original Verizon FIOS customer, which was purchased by Frontier Communications almost 15 years ago, I found Frontier to consider their existing customer to be cash cows! I recently dropped Frontier Communications as a ISP/Content/Phone provider. When I sent back the equipment, much of the equipment still had the Verizon logo... Even though almost 15 years had passed. After a number of incidents about poor service or equipment issues, I was moved to change providers when Frontier was offering higher (50 Mbps) internet speeds, more channels (including sports channels) and free HBO content for $80.00 per month to new subscribers while charging us over $180 dollars per month.

When attempting to cancel my service, I was informed there would be a $9.99 charge to terminate the service. When I asked where and when I agreed to this charge the woman told me over and over again that it was valid and that although it's nowhere in writing that is totally valid and they can charge me that. When I asked her about what the charge was for she first said that they had to send a tech out to my house to do something and they had to pay the tech. Then after I asked for proof of any Tech visit she literally told me I would have to subpoena that information.

I guess I should not be surprised by how bad customer support can get with any of today's companies but Frontier sure looks to be top of the pile for this. I have Frontier for phone and internet and for the past few weeks internet has been super flakey, losing connections on apps, very low throughout, enormous wait times to buffer... Just poor. Last night though - it finally got to a point where we couldn't connect to anything at all, then I went to use the telephone - there was dial tone but every single number (including 911) would go straight to busy signal. I found a cell phone that sort of worked (we have bad cell coverage in our area) and phone technical support.

Frontier is sending me promotional offers by mail every two weeks. When I signed up with Frontier over the phone for the promo offer everything looked good. 60$ for Triple Play in WA. However the first bill showed a bundle price that was almost three times as high. Every time I called a customer rep, they re-enter the promo and say it is taken care of. The following bill is high as ever and keeps climbing. After speaking to three supervisors I learned that these promos that are mailed to me are just bait to make you call them. It is not guaranteed that their system allows the offer although the service rep enters it and makes it look legit. Poor service reps who are left in the dark. You cannot trust anything that is agreed on over the phone. I strongly advice not to sign up for Frontier service.

I use Frontier in CT and this company is horrible on all aspects of Customer Service. Most of the reviews here have had the same issues as I have. Canceled appointments without any reason, phone times average an hour a call with most of the time on hold, you have to hold on over 20 minutes waiting for a supervisor and when you ask them to call you back, they say supervisor can't do that. Set up an appt with a 3 hr window but they didn't show up and then told me they couldn't give me a 3 hour window only a 8 hour window. This goes on and on with one issue after another. Stay away if you can; they are horrible.

Had restricted phone service for quite awhile to lower my bill because I use cell phone most of the time from different provider. Decided to go online to my acct. to change it but found no way to do so. Called customer service and it took over an hour to get information only. He at first said it would only be $2.99 added to the bill. WOW, I said, "Great, that's less than the restricted line at $7.50." Then he said, "No, it would be 35.00 plus the cost of the restricted line." I said, "Who is crazy enough to pay for both the unlimited use and a restricted line???" He again went off somewhere for what seemed like forever and came back on the line and said, "It would be the 35.00." I said, "No way, I don't need the 20 frills with it. I just need long distance added. No call waiting, call forwarding, caller ID, etc., etc., etc." He did not tell me that they also have a 200 minute a month plan which may be a good things because we'd still be yapping about it 'til morning.

On 8/26/2017, I tried to rent The Case For Christ movie. The movie was so broken up and distorted, it was unwatchable. I waited until I was billed to be sure Frontier charged me for the movie. They did. I chatted on live chat to explain the situation. After 30 minutes, I was told I would have to contact them in the next billing cycle to get the charge removed from my bill. Are you kidding me? They can't make a computer entry and remove the charge? This is not my first round with Frontier. Anybody at Frontier, janitor, window cleaner, anybody, can upgrade you to pay more money to Frontier. When it comes to a credit of any amount that comes back to the customer, it has to go through an act of congress. I can't believe Verizon did this to their customers. They moved out of Texas and left us with a group of Orangutans.

We had signed up for internet service and they never showed up or called and that is where the nightmare began! We called to find out where they were and according to the tech he had been there and we weren't home and didn't answer the phone, wrong on both! They had not mailed the modem to us so he couldn't have hooked it up. We canceled the installation and then they mailed the modem. They show us connected and we have tried 5 times to cancel something we don't have and return the modem. It has been a very frustrating time-consuming mess.

We just switched to Frontier Communications under a promise that our monthly phone and internet service fees would be $44.99 per month. Our 1st bill came 8 days after the service was connected in the amount of $159.60. We made 3 (1 hour 58 minutes), (2 hours 3 minutes), (53 minutes and counting). Each call connected me to 2 or 3 different. The 1st call the lady was very helpful but had to switch me over to another Frontier Representative who dropped my call after another long wait time. 2nd individual appeared very helpful only to switch me over to 3rd party who dropped my call. 3rd individual appeared helpful but was unable to work on the account claiming she was locked out by someone else working on our account. I was told that I would need to call back in 2 days. This is unacceptable! Is there a process that will allow us all to group together and back charge Frontier for these Bait and Switch tactics? Frustrated New Customer!

Please note that it takes a great deal to get me to spend additional time on a consumer review website to write a complaint review a product or service. But so many people seem to have the same type of complaint with Frontier that it is really time for a class action against these **. Class-action attorneys, beware. Our problems with Frontier started when they bought the land phone lines and internet lines of our West Los Angeles area from Verizon. Soon thereafter, we saw a drop in our internet speed and long delays in loading of webpages, etc. (their tech today explained that Verizon would not sell Frontier a necessary software, or Frontier did not want to pay the sufficient sum for it, to make the internet work as it did before - something I have no way of confirming as true or false).

Slow, antiquated, inconsistent service; unreliable. Rude, disrespectful customer service and tech support. Frontier has the local internet provider county government contracts. No incentive to improve service.

I recently had a bad experience with Frontier Communications, after I submitted my review they contacted me and helped me solve the issue. They upgraded my internet speed and I am thankful that they actually took the time to ask me how they can help better my view of the company.

I terminated service after 20 years when we sold our home in Dec 2016. I was assessed an early termination fee of $200 which I contested after having the service for such a long time. Frontier never got back to me and I had the automatic withdrawals stopped by my financial institution. Frontier then sent the account to collections. I contacted Frontier again to get a copy of the contract I signed and the agent I spoke to said I shouldn't have an early termination fee because my account was on automatic renewal. She sent the fee waiver request in again and again it was denied. I then contacted Frontier again to get a copy of my contract. I was told again they would contact me which they never did. I contacted Frontier again and the representative reviewed my account and then told me again that the request had been denied. This representative said there is no contract.

I switched to Frontier FiOS because they were offering a promo deal of $80/mo, free HBO for 2 years & no contract. When I got my first bill it was for $476!!! They had charged all of the services individually & charged for HBO. Spent an hour on the phone with customer service and she admitted the bill was wrong but could not get it to update with the promo price, so she had to send a ticket to her manager. 5 days later and no change. I will have to go to the office and try there. Also the picture quality is very bad. My HD channels are ghosting & look like they're on an antenna. Had perfectly clear, crisp picture with Xfinity. Also can only get on demand shows in SD no HD. Customer & tech support are basically useless.

Frontier in Southern Illinois, at least, has a huge problem with promised speeds. They have no answer. I believe they have more customers than they can handle, especially in peak times of the day.

How these people are still allowed to conduct business is beyond me and also shows there's no one protecting the consumer. This company has been inflating my bill and every time I call them they promise to fix it only to increase my bill even more by the next month. My bill is supposed to be no more than $75 a month. First time this issue happened they issued me a bill for $109, I called and they admitted it was their fault. The one promised to fix it and even increase my internet speed as an apology type thing for free. Next bill cycle comes around, the 109 became 180 and the new billing cycle was 109 giving me a total due of 289!!! I called and they pretty much said the most they would credit me is $30. They're unwilling to help, even after admitting this is their issue and that people call in about the EXACT same issue and they don't do anything about it. Most fraudulent company I've EVER had to deal with.

I moved to the area and needed internet, so I called Frontier that services the area and they said it would be no problem. They sent me the modem with instructions which I followed and I was never able to get a connection. I called Frontier and they sent a tech to check the pole outside, it was fine but still no connection. I called them again and explained the situation and again they sent someone out and stated that the line was fine so I called a tech and they walked me through the steps and I still could not connect to internet so I asked them to cancel the service, the rep said consider it done.

Attempting to pay bill. Bill still not resolved. I made 5 calls. Calls averaged 1 hour each. One poor rep finally said there are 2 systems and a "fictitious" collections department. Therefore, when your bill is wrong (and this will happen), the rep has no way of resolving it, so resorts to long hold times and made up stories. If you maintain your sanity, you win. Please Frontier get your act together. Is chaos. Option to have attorney involved is tempting.

I signed up for cable service with Frontier thinking it could not be worse than Spectrum. Frontier repeatedly promised install appointments that were confirmed the day before and they failed to show up both times. When you call you have to speak to one of several hundred people at some out of state call center. Their representatives at the call center are authorized to "apologize" but there is no serious effort to address any customer service issues. And you can NEVER speak to the same person twice. In my case they failed to show for 2 install appointments and did not even bother to call to say they were not coming. One guy said it was a "engineering problem" that had to be addressed on their end and that it would probably be fixed within a day, and that they would call me back but that never happened.

I wish there was a 0 star button. Frontier had that many problems. First, it was guaranteed fast wifi but it was very slow that you couldn't load anything. Second, the wifi guy took one week to get to our house. The company Spectrum took Only 1 day to get to my house. Third, when we called customer service, they didn't help us. And just a couple of hours ago, it took one hour and 3 transferred calls to get to customer service to cancel my account. The guy closing the account was really nice though so I'm happy with that. Also my two high school children couldn't do their homework so they had to go to friend's houses to do just their homework.

I canceled my phone on 7/3/17, received a bill on 7/5, called to ask if I need to pay it in full & was told, yes. Paid in it full & the next invoice stated I had a credit of $46.00. I waited, I then called to see how I was getting this refund & was told on a visa card or something. I called again, asking when I will receive this credit, was told the next billing cycle. It's now Sept. & still NO refund. I called yesterday & they told me again, the next billing cycle. Why the next billing cycle when I'm not getting a bill? They told me not to pay the next invoice. Why would I even get an invoice? Funny how I have to pay them in 30 days, but to get your refund takes forever. SEND MY DAMN REFUND & BE GONE FRONTIER!!!

My apartment complex refers everyone to Ramsey ** as the person to call to set up services in Connecticut. I call to ask about only internet, and I confirmed with him twice that there is no installation charge. I go further and confirm what my bill will say before he sets me up. Normally, you think you would a confirmation order email. Nothing came in a few days. I called to have him confirm the email was sent. I was told he will send it. Nothing again after a few days, and I tried a second time. Nothing. I decided to wait for the bill to come. When it comes, I am surprised to see a installation fee. I call and he said he will take it off the bill. He said it will take a few days, and I told him I'll call him back in a week. I call him back, and he has not done anything on my account. He quickly asks for my information again, and says he will call me back. At this point my bill is due in 5 days.

I signed up for internet only service with Frontier in June, 2017. I signed up with them over the phone, which I now realize was a mistake because I didn't get anything in writing. The salesperson told me that I would be receiving a 70/70 service, which is really important to me since I work from home and live with other people. We use a lot of internet. When the technician came to set up my service, he informed me that I would be receiving a 3/1 internet, which is not at all conducive to my type of work.

Frontier fraudulently charged a card that I used once in the many years that I was with them for internet service. They used the card after I bundled TV and charged me a disconnect fee when I wasn't happy with their incredibly poor service. I was NEVER informed of this fee and they don't put it in writing anywhere. They informed me that regardless if I was told or not that it was a legitimate fee and they would not reverse it and would turn it over to collections and attempt to hurt my credit if I didn't pay it. I will pay it to avoid the headache that these thieves would cause. STAY AWAY FROM FRONTIER COMMUNICATIONS... YOU'VE BEEN WARNED!

My 2 years contract with Frontier is about to end so I decided to shop around. I chatted with Frontier customer service about the plans that they have and how much I will be charged to keep the same services that I have with them or change to a different plan. Unfortunately, my conversation didn't end up well, the agent just decided to copy and paste information from their website and end the conversation. How much will be charged for the exact same services? How much will be charged for internet only? How much will be charged for internet and Same TV channels without the premium channels like HBO/Showtime without Phone?

This company should be put out of business. I have never had such a nightmare dealing with a communications company. We were lied to about services available to our home address. When the installer arrived he was honest enough to let us know he would not install because we would NOT have service at this address. We called Frontier immediately to inform them of the non installations and cancelled service. Since then we have been hounded by their bill collections department.

Earlier this year my mom had a door to door salesman for Frontier come into her apartment and sell her a cable package, including high speed internet (she doesn't even own a smartphone). She was very clear that she was on a fixed income and he assured her the amount her bill would be each month. She had to call EVERY month to get her bill corrected. The last rep told her to just keep paying what she was quoted. She then received a $500 bill!! She was so upset she called to cancel but she could never get a live person. She then asked me to get involved.

Yesterday morning our cable box was not responding correctly to the remote control. This happens very often and I have to do a reset of the cable box by removing the power for 10 seconds and then waiting while the cable box was reloaded. In this case something was wrong and I got the message "CAN'T SET CLOCK TO CABLE BOX." And of course no TV signal. I tried the reset three times without success and then phoned Frontier Customer Service.

I contacted Frontier Communications for TV/Phone/Internet services. I informed them that I would be porting my home phone number to the new account with them. When the installer came out he was not able to port my phone number so I was assigned a new number. The new number was active for 4 days, June 26, 2017 till June 30, 2017. I had to continue service with the provider I had at the time until the 30th when my old number was ported over. Within a month I received two bills from Frontier, one for the 4 days with the assigned phone number and the other for the month of July with my old number. The bill for 4 days was in the amount of $359.70, the other bill was for just over $100.00. Upon receiving the statements I called Frontier to inform them that a mistake had been made. The first agent that I spoke to told me not to worry about it and not to send the $359.70 payment. She was sure that the bill would be rectified by the next billing cycle.

I moved to a new place on 27th Aug and asked for installation at my new place and told them that please do it as soon as possible as my work is dependent on internet. They agreed to do it on 30th Aug and then again I checked with them after a couple of days. They said date has been changed to 1st Sept. I said ok but again after couple of days when I checked again with them date got updated to 12th Sept. They kept on postponing dates without even informing me. I had to call them every single time and get updates and they say, "We are sorry for your inconvenience." That's it. They don't forget to charge me on time but when it comes to customer service these people are the worst. I got so frustrated with postponement I had to cancel and opt for the different service provider.