Frontier Communications Reviews

Frontier wants me to pay the modem/router after I closed my account. I told them I did ship the modem/router back. They claim that they never received the part. I was able to get the tracking number from UPS and track it down to their warehouse and sign for it. They will not cancel my bill because they can't find it in their warehouse. What the hell I am suppose to do? They say that they will flag my account and look for the part again.

I have been without internet for 2 days. The whole month of January has been on and off. I was sent a new internet box. Took a week. Call and talk to tech support. They show no outage. Now waiting for someone to call me. It will take a week.

Frontier missed two separate installation appointment. They did not call or notify us that they would miss either appointment. My wife missed work on 2 back to back days to be home for the installation appointment. I had to call on the evening of both appointments to find out that they would not be there that day. One day I was told that they had the wrong address, but miraculously they had the correct address without me giving it to them.

I ordered Frontier Wifi on December 28, 2018. I was suppose to receive installation on January 10, 2019 but I was also put on a call list in case someone cancelled they could come earlier. On January 10, 2019 When I arrived home, and asked the person I had to have stay at my house, if the wifi technician had been there yet, and they said no one had came. I called the customer service number. After going over codes with her supervisor I was told the technician was still at another customer’s home and was having a few technical difficulties but that someone would still be to my home to install the internet.

Frontier was decent to me for 4 years until I tried to cancel. Then they will make you pay for another month of service even after I asked specifically asked if there was anything more I needed to do and was assured that I was good to go by the representative. I saw a charge come through in my bank account and I called just to be told it's company policy to charge an extra month to disconnect services.

Equipment problems. TV on demand requires rebooting the system. TV pictures pixelate and hesitate. They are throttling internet. Phone crackles and hisses. Customer service is a joke. Problems started just after Frontier took over from Verizon in 2015. My first encounter was a service technician at my residence essentially said Frontier was in over their head and time will remedy the inter workings of the company and communications and customer service through to the customer should greatly improve. This is 2019 and that has proved to be false.

This has been the absolute worse service and customer service I’ve ever received between the representatives and dispatchers. Original installation date was January 9th, then rescheduled for January 23. Now it’s January 24th and guess what? I still don’t have my wifi. They NEVER reach out to me so I will never know anything if I don’t call them. They rescheduled for the 29th. Let’s see if they’ll really get their job done. I will never recommend anyone to get Frontier ever!

Frontier has good up front prices but when you try and cancel they will make you pay for another month of service. After complaining they said it's company policy to charge an extra month to disconnect services. Keep in mind I have no contract... Stay away from them!

Frontier has been the worst service I have ever had. They only continue to be our service because we have no other choice in our town. When the account was under my husband's name they overcharged our account 3 different times by $100. No one was ever able to fix the problem each time having to spend over 2 HOURS on the phone! This got so bad we disconnected service and reopened under my name. Now Only 3 MONTHS IN, they have LOST my PAYMENT!! I am looking at my account right now showing the money taken from my account! I have had to now repay the money and have to wait for an investigation to get my money back. Who knows if I will see it back or how long it be.

I have been a Frontier customer since 2014. First of all it took me 2 weeks to get an appointment. I took time off work to meet the tech between 8 am and 4 pm. The first time, tech was a no show. Called back to reschedule and it took another week to get an appointment, guess what? I took off another day of work and they were a no show AGAIN. Finally after calling and raising heck with them, they set up a tech for the next day.

Upgraded service to the 150/150 at a set price on a 2 year contract. This was supposed to fix all the speed & connectivity issues that we had fought with them about for YEARS. The first bill did not match price quoted, after numerous calls & elevations to higher management, finally got bill corrected. At end of first year, got notice my bill was going up due to some credit I had been getting had been discontinued. They refused to honor price quoted for the 2 year period. Luckily, we sold our home & I got to cancel my service. Bad news, sticking me with termination charges on a contract they refused to honor... except for the 2 year part. Worst customer service I have ever dealt with. Will NEVER do business with them again and strongly advise others to find a company other than Frontier to do business with.

Well I upgraded my tv service and was immediately charged for the increased amount, however I needed another set top box which they ordered on the 2nd of January. It is now Jan 23 and still no set top box, I have spoken with their reps 2x and both times they told me they would expedite it which apparently they did not do, I think they don't have any boxes available so they are covering their own ** by lying to me. I will be disconnecting my entire service and switching to Comcast.

I'VE HAD NO INTERNET SERVICE FOR MORE THAN 10 DAYS NOW! (And they want to upsell me on faster service?)

I had a $160.00 overpayment when I cancelled my service, I found better service and less money. It's now been over 3 months and still have not received my refund. It's funny if I'm late on a payment they have no problems charging a late fee. I've been now on hold for 20 minutes and still no help.

I ordered brand new internet service from Frontier and it has been scheduled to be installed today. The tech has no show and I contacted customer service 3 times and no one can give me the answer what is happening. After read the review here, I decided to call them and cancel the order tomorrow.

Frontier takes days not minutes to processes a payment. Why? All major companies and even most small companies can process a payment within minutes. Not hours or days like Frontier. And to make it worst knowing that they have a slow process once they have your card info in their system and being processed they should turn on your service while their antiquated technology processes your payment.

I have returned Frontier equipment for over 40 days and they charged me for a non-returned equipment fee of $200. I called accounting and billing and provided the tracking # on the equipment and they told me there is nothing that they can do unless it is scanned. I was like what?!? So you want to charge me for the equipment when I have proof of the tracking that it has been returned? It went on like this for weeks so I kept calling and they gave me the run around so I will just pay the bill on my credit card and dispute the charges with the credit card themselves. Frontier don't know what they are doing and is the worst cable/internet company I have ever been with.

Wish I had read reviews prior to installing Frontier Communications. All the reviews I have read are exactly what I’m going through. They have different plans but one can not pinpoint what your plan is. I’ve asked if they have a brochure to show what channels come with each plan? Nope they don’t have one. Service, the day of installation the tech comes and switches all the TVs to Frontier, cool? Not, they assigned the wrong telephone. Tech has to re-hookup previous system and wait a week to get my telephone number released from Spectrum. Tech was here for 5 hours. I told him just do the main tv as he was tired and I could do without the bedroom TVs.

To whom it may concern, attached is a previous complaint filed against Frontier Communications. Since then further issues have risen. I canceled my Frontier account in May of 2018. Frontier continued attempting to bill me and after several phone calls and endless amounts of transfers Frontier, on more than 3 occasions reassured me that my account was closed and any additional charges were taken care of. This issue lasted for 3 months after my account was closed.

Before you call Frontier Communications get a voice recorder and call them on a speakerphone. Tell them that you have them on speakerphone and there is no expectation of privacy. If you want tell them you are recording the call since they state that they might record your call. Take detailed notes and record every conversation with them along with time and date. Make a record of how long they keep you on hold. Make sure you cancel way in advance and pray they don't just keep sending you bills to pay for non-existent service and then try to ruin your credit by secretly selling your account to CPA aka Credit Protection Association, just another cog in the machine of what appears to be a potential racketeering operation, IMHO.

This is the worst company that I have ever dealt with in my life! Keep in mind, I only wanted internet and phone. To even get my internet started, the tech couldn't come out for 2 weeks. 2 WHOLE WEEKS! Then when he finally did come out, he did a horrible job! My family couldn't even enjoy the internet because it was buffering every 5 minutes (see Frontier's advertisement about "more browsing, less buffering". What a joke!) Then, my husband and I called customer service to get a tech to come back out, and guess what... WE HAD TO WAIT OVER A WEEK! Mind you, we do homework, work, and stream with our internet... So we have been basically screwed over with these people.

I ended my service with Frontier in November 2018. I understood that they do not prorate if you cancel your service before the end of the current bill, and that's fine. However, they continued billing me for the next month. I spent 1.5 hours on the phone with customer service agents who couldn't provide a satisfactory resolution, and simply would not elevate my call to a manager until I forcefully insisted. From reading the other reviews here, it seems like many people had similar problems, and then faced collection when their incorrect bills added up. I can recommend the response that worked best for me.

I paid my last ridiculous bill with Frontier in Tampa last week. Had to cut the TV because I could no longer afford their service, although I had bare minimum no frills TV. I raise my three grand-daughters so money is tight. With school they have to have internet, so had to keep that. Been a customer forever (since 1984) and they do not care. It is all about the money now. I always pay my bill online as I do all my bills. I submitted my final payment of $170.10 and it showed an error message that it did not submit and had to select the back key to make sure my information was correct. I did, and did it again and it went through.

We have been customers of Frontier back when it was Verizon that owned Fios. We are trying to upgrade our boxes that are very old and internet speed and were told that if we did we would lose all 15 movies we had purchased at $20 a pop on their on-demand service. They said that we would have to re buy them. :( We are keeping our old equipment which is faulty for now till they have a tech which is $99 just to show up and troubleshoot. If he says we have to upgrade we lose our library of movies that we paid for. Seems so unfair. The only other provider here in Tampa is Spectrum and I haven't read anything good about them either. Just wanted to let people know you might not want to buy on demand as it is not transferable if they ever have to upgrade or replace your box.

I went to the website to order new service for my home. The website advertised that the $100 deposit/install fee would be waived. I proceeded to set up service and did everything it prompted me to do in order to receive my $200 Visa gift card and for the $100 to be waived. After completing my order it stated my total out of pocket today would be .87 Cents (I guess I had that much remaining on a prior bill) but after submitting the order I was charged $100.87, that's the deposit that was supposed to have been waived.

Internet speed and tc on par with Comcast, Customer Service the worst. Took weeks to get through to someone for service. Finally decided to Disconnect after a year of problems and end of my contract with them. Made sure they were paid completely, should have been the end of it. But later received a notice I owed them another $300+ dollars for unreturned equipment, that I did mail back to them. There is the rub, you have to mail all equipment back to them instead of talking to a local office that can give you a receipt. There are tons of complaints similar to this one, they just conveniently lose all records of your equipment being returned. They ended up sending me to collections, bad idea, as I documented everything, and had tracking numbers for everything sent back. Long story short they backed off, removed collection, and apologized.

I tried to have internet installed as a gift to my father way before Christmas (October 2018) - after prepaying, on 3 separate occasions the technicians were no call no shows on 4 hour window scheduled appointments over a month timeframe... At that point, of course I cancelled services, and spent no less than 2 hours each on the phone on 2 separate occasions to get refunded. (The first time I waited the 2 weeks after calling without the promised refund being refunded, then had to start over, and was finally refunded.) I have since been receiving bills and past due notices of services never rendered, and again spent numerous hours on phone to have bills ceased, constantly getting routed in a loop and/or being told I'd get transferred to the proper department only to be routed back to the first menu...

We were quoted a certain price for cable and internet but our bill each month was at least $20 higher. The account was in my wife's name so she would have to call every month and spend over an hour on the phone with customer service telling them to look through the account notes to see that a supervisor offered us this price. She got tired of calling every month so we changed the account into my name so that I could deal with them.

Charged for unreturned equipment, called and was told they would fix it but it would take 2 or 3 billing cycles before it was removed, but unless I paid it then my service would be suspended. I canceled all service because of this and the awful customer service. Returned second DVR box and router in packing provided, sure enough another bill for more unreturned equipment, provided tracking number and they again said it would be fixed and now a letter saying they will send me to collections... Such a scam. Never any truth and very awful company to have to be stuck with.

Frontier will steal your money by putting false unreturned equipment fees on your bill. They have done this to me on 4 bills. When I call in to report the problem the representative confirms that the charges were placed in error and that the amount will be credited to my account. Most of the time they never honor the credit, sometimes they will credit just a small portion of the money that they stole. The people who run Frontier ARE A BUNCH OF CROOKS. STAY AWAY FROM THIS COMPANY.

Our service is horrible and customer service is worse. And the rates keep going up. My elderly mother's service went out. Told it would be nine days until they could send someone out. Took the guy 20 minutes to actually fix it, and it was caused by shoddy work from the last guy. Customer service by phone was hour+ wait, same with online chat. Got someone through Facebook who said she could lower our bills and try to get mom's phone fixed sooner. Turned out she was some kind of third-party customer service whose "fixes" Frontier does not honor. Even her lost service credit was less than what she was told. And there is no one to contact who won't tell you a bunch of lies. The worst company I have EVER dealt with.

I needed a business phone switched over and wanted to keep the same phone number. I decided to go with Morris broadband as I read in the reviews they had better service and phone service was cheaper than Frontier. It is a requirement when switching phone services to wait 10 days for the new service and place the account of the previous owner in your name to keep the same phone number. There is no other way to do it. Phone service was poor with Frontier, the phone didn’t work very well during that 10 day period but we were a new business and had no problem waiting 10 days for the new service to activate. We already had Morris broadband installed for Internet so Frontier Internet service was not utilized.

All I can say is that I wish I could escape Frontier Communications. Unfortunately, they are the only provider. I called in last week to cancel my cable network and keep my phone and internet. Well, guess what I did not wake up to this morning. NOTHING NOTHING NOTHING. They not only canceled my service but my account altogether. I had to have my credit pulled again and qualify all over again. Did I say Horrible company? While I was on the phone with them getting my credit pulled to qualify for service with a company that I hate I asked them for a complaint number or supervisor direct line. He said cannot give me that information. So here I am now. If possible stay clear from this company.

I ordered internet service a little over a year ago. When I ordered it there were several issues with getting it to work properly (even though it was professionally installed). I had to call Customer service 4 or 5 times each with AT LEAST an hour hold before talking to someone. Finally, they sent out an installer that knew what he was doing and he fixed the issue and all was great. The service was amazing and at a great price of $40 and some change. I understand that was a promotional offer, so after a year I got an email stating my promotional offer was ending and that I should call in to see how they could help, so I waited to the last minute dreading the long hold times.

They had me wait 5 hours for technician. He was a no-show. I called customer service and after 3 transfers and waiting 69 minutes was told the work order "did not go thru". I don't commonly write to complain against any company, but I was very frustrated after taking 5 hours off work and having to chase down someone at Frontier to help. The 3rd customer agent even had audacity to try and upsell me for extra money! Since 2010, I've been a customer of Verizon/Frontier FIOS. I am very frustrated by poor customer service, and increasing fees. I would leave Frontier in a heartbeat if I had an alternative providers in my area in Texas.

I have had the absolute worst experience with Frontier. It started in 2016 when I got internet/phone service through them and cable through Dish. First I was told if I bundled them into one bill I would get a big discount. Wrong. I didn't receive any discount. No biggie. I could live with that. I had some problems at the beginning with the bill going up with Dish and it was taken care of. (Through Dish.) I asked to disconnect and was told if I did it would cost me several hundred dollars for early disconnection fee. So, I waited the two years.

Switched to Frontier because my cable service was really bad. For the first few months all was good. Then they started billing me for service full service when my service was supposed to be on 'vacation'. I'd call each month I was gone & get the bill corrected. Then, going back home, I called to have the service switched back on. Got home - no service. It was the day before Thanksgiving, Got passed around and hung up on. No service over the holiday. Called to cancel on 12-15-18, got my bill but - having learned to be careful, I asked to be sure the service was cancelled.

I am filing a complaint on myfloridalegal today and with Department of Agriculture and Consumer Affairs today against Frontier Communications for fraudulently taking my money out of my online banking account and not refunding me. Bank of America had reached out twice and Frontier representatives promised to refund but nothing has happened since December 4, 2018.

I had internet service installed yesterday. Today, I needed a little technical support. I was on hold for 10-minutes, then they couldn't locate my account, then I was transferred 4-more times and NO ONE SEEMED TO KNOW WHAT THEY WERE DOING. For only having had Frontier for 1 day, I am ready to scrap this company. I am still on hold for "superb technical support" so says the recording. Don't believe their advertising.

As I learned today, I was sold a falsified package on the phone - a package without mention that this is promotional rate. Was told $40 to go forward indefinitely, later found on the bill that they are discounting $30 for internet, $10 for the wifi router. When calling speaking to reps. they cannot provide any initial plan/offer documentation that I agree to or signed, neither can manager/supervisor by the name of Marcus ** (won't give out full name for security reasons) give any clear explanation. Rudely kept interrupting and attempting to putting words into my mouth, threatening to disconnect my services or transfer to $110 dollar plan - that I was not aware of anywhere in any previous conversations with reps or even on the bill.

My landline was under my husband name. After he passed away I thought I needed to move the frontier phone number-account under my name. I’m 86 years of age living on SSI so money extra money is not there. My health is not the best blood pressure, heart... After I change the account to my name leaving the phone number last name and address all the same I thought that nothing else was changed. I made 2 more payments while I was away for the holidays thinking all is ok. I received a pass due bill with a disconnect in the next 2 days.

Returned equipment in August, 2018. We were given tracking numbers ** and ** from UPS. Clerk told us keep it for a year because Frontier would say they didn't receive package and continue to bill us. That became a reality. Frontier has billed us every month and this month, January 2019, they have turned us over to Credit Control Corporation for collections. Every month I call Frontier, they say they have tracked the UPS number and credited our account. But every month we continue to be billed. I talked to CCC this morning. We were told they can't help because they can't track UPS numbers back to August. So I called Frontier again and they said they can't help me unless they receive a special form from the collection company. We are being spun in circles and spending hours every month dealing with this.

1. I returned 2 DVRs and saw a decrease in my bill for maybe like a couple of months, but then the bill creeped back up even more than BEFORE I returned it. It's like they always find a way to get their money back. 2. I get monthly emails stating I have a bill and what the amount is. That's all I'll look at if the bill hasn't changed much from the previous month. I would've appreciated it if the email stated that my promotion was going to expire. They say they told you, but you have to log in and open your bill to find out rather than them stating it in your email. They sneak it in there quietly in the actual bill where you have to go into the website and open it because they know how busy you are that you wouldn't do that if you're used to a routine.

My internet disconnects about every 2 hours and won’t re-connect unless we manually restart the router. Once I leave the house my cameras won’t work because no one is home to reset the router. Frontier says they can do nothing about it. They blame it on too many users! What kind of business model is that?!? I just spent over $200 on a new router and WiFi extenders just to have the problem get worse instead of better and they say they can do nothing about it!

I ordered Frontier FIOS installation 5 weeks ago and have yet to get it installed. The technician doesn't show up for the appointment, doesn't call, doesn't message, doesn't email, and never contacts to reschedule an appointment. After contacting customer service, someone (technician or agent?) lied and said that they came and I wasn't there. Complete lie since I run a business from home with many people there at all times. Then they don't reschedule for weeks later. Customer service basically trying to blame me for them failing to show up several times for 5 weeks! I can actually understand the delay if they're busy, but lying and blaming me is absolutely scummy, dirty, low-down BS.

Internet continuously would drop and had to re-boot multiple times a day, talked to customer service many times with no results, they simply didn't care that my internet wasn't consistent! When I finally couldn't take it anymore I cancelled my service, received a cancellation number and was told that my account wouldn't be charged anymore as I cancelled prior to billing cycle.

I am a 75 year old retiree. I canceled Frontier service after I was told it would take 3 weeks to repair the service. I had a business so I could not live with this kind of service. (Tech ticket #**) Indicates the date 6/20/2017 I canceled the account. I was being charged $208 per month until last month when I checked my AMEX account and realized they were still hitting my card each month. I had 3 other rentals and didn't check my statement and just didn't realize I had been paying for my residential account all that time. It is over $3000 that they had taken from me and after spending hours on the phone and being told at the store that there was no person to help I am considering taking this to the police department and charging them with theft of an elderly person.

Two times they had me wait 5 hrs for install and never showed up. After calling a second time to complain they said next appointment is 40 days out? Filed complaint with BBB and after a few weeks of phone calls was told, "Sorry. Service is not available."

Like many other reviews posted here there's a common denominator - false billing, no customer service, threats to report us to credit bureaus. Time to have the state Attorney General take a real good look at Frontier Communications. There's enough complaints to launch a class action lawsuit against these thieves. I canceled three months ago. Not only did Frontier take an additional month's fee after I moved, they are sending me monthly bills for another month. This is the third month they've sent bills after I canceled. Fortunately I did stop the auto pay. They need to be hit in the wallet, that usually works. Anyone considering FRONTIER COMMUNICATIONS here's a pithy tip - run. Run like hell. Stay far, far away from this company.

I've had Frontier Communications (internet only) for a while now and upgraded to their Simply Broadband Ultimate package (25 Mbps internet). I only get between 7 Mbps to 11 Mbps which is the speed for their Simply Broadband Ultra package which is two speed packages below (12 Mbps). I get billed for the higher plan every month but never get anywhere close to what I'm paying for.

Never offered Fios for TV, only DISH which still broadcasts in SD, versus HD. SD is the old box TV. Called and complained to Frontier, but my commitment to DISH is taking precedent according to Frontier. Argued I was never offered this service so why can't you change this to support me the customer. CS Rep took the info and said I would get a call back in 7 working days because the issue needed to be elevated to senior management. Have not received a call per the promise, called Frontier again and they did not review the action plan from the commitment made to me prior to X-MAS. Told me I was out of luck! So far the Supervisor, Willie has not returned my call as promised. Lied to and deceived, thank you Frontier!

The only thing slower, more frustrating, and less reliable than Frontier’s internet service is their customer service. Every time I have to call it’s at least a twenty minute wait to get someone on the phone and I have to call a lot because my internet is out at least once a week! Horrible company.

Frontier Communications was our residential Internet service provider for approximately two years. During those two years, we experienced slow Internet speed and intermittent Internet connection issues on an almost daily basis, even after calling multiple times to troubleshoot and eventually receiving a new modem. We stayed with the service because the introductory price was right. Our Frontier rate was initially $34.99/month, or $36.91/month with taxes/fees. During the last six months of our service with Frontier, our bill increased to $39.01 and then $41.12 with no explanation other than an increase in some fees. While minimal cost, this was still irritating. When we received notice that our promotional rate would be expiring, we decided to jump ship immediately.

My phone service has been out since December 27, 2018. I have called three times asking for service, and was told it would be restored Saturday, December 29, 2018. When that did not happen, I called back and was told it would be restored by January 14, 2019. That is 19 days too long for myself, a severe diabetic, and my spouse, who has a heart condition with pacemaker monitored by her heart surgeon via Merlin. We are in a very remote area and must have a phone line for medical services. I also work from home as a farmer and need a phone in order to sell my hay. Frontier has effectively cut me off from my source of income and from medical services for 19 days. That is unacceptable. Absolutely horrible service.

The last person I spoke with was Melinda, she was very rude and would not discuss account at all. The company is the worse company I have ever tried to work with and would not have opened an account in the first place but they have a monopoly in the area where I needed a landline. I would not recommend using this company if at all possible.

So I was excited about getting FIOS. They told me that they would be here Friday 12/28/18 between 9 & 1(on 12/18). They never showed or called. I called 4 times and was on hold for 15 min. Each time They told us last night that they would be here by 8pm. No show!!! They call and wake me up this morning (12/29) at 8am to schedule me a on the Jan 3rd. That's a Wednesday. We both work. So I hit no to reschedule. And they kept me on hold for over an hour. I hung up and called right back. They answered right away. The lady told me that they could not install until next weekend if not during week. I've waited since Dec 18th when I ordered the internet service. Is this how Frontier treats their customers. I guess they don't care!!! I lost 25$ for a missed doctor appt. Waiting on Fios! And was hostage to the house for 11 hours yesterday!! To be woken up and put on hold another hour at 8am this morning. Great customer service!!!

I was a Verizon/Frontier customer for years, and the longer I was a customer, the more I was lied to and ripped off! The actual internet, T.V. and Voice all worked well, it was the manipulative billing department and corruption that is why I will NEVER EVER spend another cent on any Verizon/Frontier service. Not buyer beware, don't even think about it!!!

Frontier offered us a $100 bundled service a month for two years. Gabby stated that I needed to call back after 12 months to get the same rate or it would go up $50. This was recorded. 12 months later I called back and Michael refused to keep the price the same stating the next 12 months will be $600 more than the previous year. He understood all calls were recorded and verbal contracts are binding in Florida, they don't care. Bottom line, Frontier will say anything to get you to sign a contract, then force you to pay a $250 cancellation fee, or raise your rate, when they don't honor their contract.

Installation significantly delayed. Then, initial invoice was overstated, including items billed not agreed. Significant time and effort to get most but not all pricing fixed. Higher internet speed promised was never achieved even after three technician visits and significant time and calls on phone to correct the technical issues. Finally, decided to change carriers to again find rude, arrogant, and insulting, retention service representative. Refused to terminate service immediately, insisting that billing would occur after month end and include service until then, plus termination fees. Will fight this bully company in court, if necessary, but their final vengeful billing will not be paid! Takeaway lesson: Avoid Frontier!

Stay as far away from Frontier as you can, The customer service is beyond terrible. Last two times I have called I have been on hold over an hour, I tried the callback option and they called me back, put me on hold and asked if I wanted to be called back again. They transferred my call and hung up on me... Once they transferred me 3 times and I ended up back at the beginning of menu. I asked them a few months ago to hook up internet service at my parents house, they never showed up, told me my Dad chased them away... They never showed up. It just took me over an hour to cancel services effective immediately, Let's hope they do, Already switched carriers and am so much better off... Screw them and their lousy customer service operations... DO NOT USE THEM!

A couple months ago I wrote a complaint on this company. We called to cancel their service after weeks of terrible service reception. (1) They refuse to prorate, so we paid for the full month even though we called 1/2 way thru the billing cycle AND had received poor service for 6 weeks. (2) They delayed processing our request to terminate service resulting in billing us for a time period which began 2 weeks after our FIRST call (we had made more than one call) to terminate service.

I'm surprised to see all the 1-star reviews. I was previously using Comcast/Xfinity but got tired of getting nickel and dimed by Comcast. They were charging me rent just to use their router. Finally I switched to Frontier FIOS and couldn't be happier. The price is half what Xfinity was charging and the upload speed is WAY faster. The installation only took about 15 minutes and the tech was really nice. Very professional all-around. Congrats, you now have a customer for many years to come, thank you!

I have had Frontier landline phone service for a number of years. Recently, I tried to add internet. Every time I called, I was given a different plan, none of them were better than what they offer a new customer despite me being a long-term customer. We set up an install and was told I would get a call the day before and day of the install. The install day came, I received neither of the phone calls, called customer service and a woman assured me that the installer was coming.

What a rip off. Once you are contracted they up the price. I canceled service and they are still charging me and when I ask to speak with a manager they are always in meetings. So I now am disputing the charges and no one seems to be able to help.

You can be on hold with customer service for over 30 minutes with no answer. Then they state they will send someone to your home and they come late, never call, or don't come at all. When we finally got through to customer service to see when the service tech would come, they could not tell us since they stated they had no way to communicate with them! What???? This is a communications company- Don't they issue their techs cell phones?

When my wife and I heard Frontier was offering internet to our area, we was excited, after all we used to only get satellite and cellular in our area. We called up Frontier to verify they could actually service our address and to our luck the sales rep says "Yes". He then attempts to upsell us TV service, after my wife said her and I would have to discuss it then call them back he says "It doesn't work like that, I don't get paid that way." I told her just tell him we want phone and internet, he then proceeds with telling my wife he's going to waive the installation fee because we are new customers, he then asked to run her credit to see if she would need a deposit, she of course does it, he then comes back on the line and says "Good news, there is a $60 deposit but I can waive it since it's less than $100".

The cost is greatly overpriced. We need better selection without having to subscribe to channels we don't care about plus the average cost of $200 is out of line. They will eventually shot themselves in the foot with pricing as more and more people wean themselves off of cable, Fios etc.

The company puts you off when you call customer service with all sorts of lies about "common cause" outages. I waited 8 days with no internet, tv or landline all the while getting fake... "We will expedite your ticket." Never happened. Then to add insult to injury they want me to wrap and box the boxes and return them to a UPS store, on my time... Unbelievable. DO NOT TRUST THIS COMPANY OR ANYTHING THEY TELL YOU. Worst of all they were charging me 100.00 more every month than I just got with Spectrum... $100.00 more a month for lousy service.

This company has no clue what they’re doing. There is no communication between staff nor do they care. They promise you 19.99 a month and then charge you double. When you call they act like they can’t change anything. I spent 3 months calling and finally just disconnected service. I still had MONTHS to argue over the bill! My advice is DO NOT go with this carrier. If you must, go through Facebook Messenger to talk to an employee so you have proof of everything... for court!!!

HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE. I got Frontier internet on Wednesday and was happy with it and wanted to check out their Fios TV. Two ** hours later, around 20 phone calls and I was never able to speak with anyone who knew anything. The voice mail system they have is the worst I have ever seen, as well as no customer service. Whenever someone did not have an answer, they hung up or passed me over to someone else.

Have Frontier internet in Lawrence County. It takes over an hour just to get a webpage to come up. I called them months ago and they tell me there’s nothing they can do yet they have continued charging me. They called this afternoon to tell me my bill is overdue and they will disconnecting me soon. If they can’t provide me a service how can they charge me?

I had Frontier Comm. for 2 years. After they kept raising the rates, I decided enough was enough. On August 31, 2018 I paid Frontier $180 thru my bank's Web Pay as I normally do. My payment was for September's bill, mind you. On September 1st, literally a day after the payment cleared, they were going to raise the rate for our bundle to over $200 a month. I said hell no, that's it! I disconnected service and got Spectrum the next day. Anyways, I get a bill in the mail saying I owed them $202. Well, I told them I sent in a payment (of $180) for services never rendered, then on top of it, charge me $202! So, it went to collections. I didn't want my credit messed with so I paid it. I will do what I have to in order to get my money back. Nothing but thieves! Seriously, absolutely horrible.

This customer service for Frontier has to rank as one of the all time awards for worst in class! From day 1, the billing was not as represented by the written advertisement. I have wasted multiple hours talking to many representatives and I am convinced that this company is engaged in fraudulent billing and playing games with customers. Each representative claims that they don't have authority to make credits when they agree there are errors or problems in bills. The second scam they pull is to claim to connect you to another representative but then the call is always dropped or ended for no apparent reason. They don't call back even when they have your number? See the scam? In other words, this company doesn't deal honestly with their customers! Run the other direction.

I had to laugh. I read 1 review here where the guy complained that Frontier could not get a tech to fix his internet for 4 days. I am currently going thru the same thing with these thieves. But on 12/14/18 they told me no tech until 12/13/18. 17 days.

Absolutely horrible experience. I will never do business with Frontier ever again. I was a Verizon customer for 5 years. Frontier for 2. They canceled my service without telling me. When I called in to inquire they told me there was nothing they could do and I had to sign up for new service with no explanation on why the service was canceled in the 1st place. They told me service would be turned back on within one hour. When I called back 7 hours later to find out why the cable and Internet hadn't been turned on they said they couldn't turn it on for another week. When I tried to cancel my service they repeatedly hung up on me and I have yet to be able to cancel my service.

Constant slow and disconnecting service for years. Ground techs admit that the company is too cheap to upgrade the lines and the junctions in rural areas to provide the services they're charging for. Call tech support, get hung up on. Mysterious new charges each month on your bill, finally after hours on the phone, if you do get to stay on the line with someone, get told you'll see a refund but it never comes.

Frontier Communications has very horrible customer service. I called in to find out why my bill went up and why my account was showing overdue when I am on an automatic payment which was withdrawn from my account. First I was on hold for 5 mins trying to talk to someone, then as soon as the call was answered, I got disconnected. So I called back and was on hold again for 5 mins... Finally a rep answered, but didn't ask me why I was calling only asked for my account number. She then put me on hold for about 10 mins then got back on the line and said "so this is a business account," I said "No. I don't know why you have the account as a business account." She put me on hold for another 10 mins before I was transferred to the business customer service line... Who asked again.

Updated on 12/31/2018: Moving to a new house so asked for disconnection on 12/17. Jeff reassured me that services would be disconnected and even got the confirmation #. He said normally they disconnect after full billing cycle, but I demand I wanted service disconnected on a certain date. Again, he assured me service would be disconnected! Wrong! Find out nope, not disconnected and STILL paying! No reason why it was not disconnected! They are a bunch of lying scammers! Why should someone pay for services that they asked to be stopped!

Not only is their internet service terrible but Frontier has, hands-down, the absolute worst customer service I have ever experienced. They will run you ragged with all their excuses, promises and outright lies and then, when you've had all you can take, they will tell you that they don't care if you are happy or not. That's only if you put in the countless hours, days and months it takes to actually get a response from someone. I have spent years as a customer service representative and they provide a whole new level of BS!

I called Frontier in October to cancel my internet service since we were moving. The customer service representative convinced me to put my account on 'vacation' mode in case they had service in my new area. I asked if this would cost me anything, the rep said no. In November I received a bill for over $70, so I called them and asked them to close my account since they don't service my new area. Was told I owed money for the 'vacation' mode; after being passed around to 4 different departments, I finally got someone who told me my bill was only $1.60.

I called Frontier in September to cancel my service. In October I received another bill, so I called again. Fast forward to December and I now have a bill for 3 months worth of service I canceled. When I called again in December the representative informed me no one from Frontier had even accessed my account; therefore, it simply could not have been canceled. She proceeded to inform me she would cancel it, but there would be a cancellation fee (mind you, I've had this service for 10+ years). She also informed me I would receive one final bill with my past due amounts on them. I refuse to pay the bill as I canceled this service 3x now!!! Anyone else have this issue?

This company has the absolute WORST customer service I have ever seen from this kind of company. My internet which I depend on for my business and for home TV because I stream went out AGAIN and these ** are so cheap they won’t hire enough help that they’re telling me it will be 4 days before a tech can come out, FOUR days, no emails from customers, no internet to do any research, pay bills or watch any TV for 4 days. If you have a choice use someone else, they have all these bad ratings for a reason.

I don't like to use the word hate, but I've been dealing for days with Frontier Communications after having issues with the battery in my Fios box. They sent me one battery cover instead of the replacement battery. They charged me for two batteries cover, two shipping fees, taxes even though the supervisor said I will not be charged for the battery when I called prior month. They raised the price of my package and threaten if I leave I'll be charged for early termination. So...they send me a wrong item, charged me all of these fees for a useless item. I can't return to them because they don't issues out a return label, raised the price of my package. Tried to work with them but haven't gotten anywhere. That is why I hate them, bait & switch tactic. Unethical practice in every way!!!

Constantly having to call "FRONTIER COMMUNICATIONS": RE: Their Internet and phone service. Their equipment is not properly maintained. And when dealing with them, they constantly keep trying to deny it's their equipment. Then after several hours of service interruptions and having to call them back several time, they finally admitted that it's their equipment.

If I could give zero stars I would. After about 6 years of being a "so-called" valued customer, I called in to inquire about what other options there were in bundles so that I can save a little bit monthly. There are so many great bundle deals out there right now, I just felt that what I was getting was overpriced, and not to the level of service that I could get from other providers.

First of all, Frontier is the slowest internet I have ever experienced. I am unable to browse the internet while uploading photos. When I called to get additional 'speed', I was told they would install another router. This wasn't an option for me and I decided to go with a cable company instead. I wanted to end my contract with Frontier and chatted with one of their employees on October 30, 2018. I specifically asked for the date when I was able to terminate services so that I would not incur any additional termination fees. He wrote in the chat box that my contract ended November 22 and to terminate anytime AFTER THAT DATE. So I did. The problem is that he neglected to inform me that I needed to call to terminate service 30 days before this termination date. Also, interestingly enough, no one can access these specific chat records. There are only "notes" about what I called about.

Called in May 2018, finally installed and working as stated in August. Cancelled in November by calling customer service. Got a bill for two month and a late fee in Dec. Called again and was told I had to pay the full amount even though I was told I would get a pro rated bill when I cancelled. I hate Spectrum but at least they deliver what they advertise.

I called Frontier on August 27th 2018 to cancel my service. The customer service agent I spoke with told me I’d only have to pay $87.53 after I received the boxes to return the equipment, I received the boxes the following week and the equipment was returned that same week. I returned everything and waited for the bill they said I’d get. I never got a bill for $87.53, I instead received a bill for $205.16 for the full month of September even though I had canceled before September even came. I called three times, to try to get this resolved. I was told by the customer service agent that it was taken care of, and then received a notice that they were going to put me in collections if I didn’t pay the $205.16.

Horrible customer service. I had to call nearly once a month with issues regarding DVR, cable, internet or bill. Each call lasting between 30 min.- 2 hours. In the end they charged me $45.99 for the last month although I had called to place a cancellation notice a month and a half in advance. Then they charged me $4 for a $5 credit for the next month! Even the guy on the phone felt badly because he couldn't explain the charge, and since my account was cancelled he couldn't see my account. But it was explained as a $4 bill for a $5 credit, I have it on video because I was used to their chicanery.

I cancelled service and was told by 3 customer service reps that I would receive a prorated bill since I cancelled a week into my billing cycle but instead was charged for a full month of service and they will not refund me.

Worst service ever. Should have called it from the start. Took two days to hook up my internet first off. Never any connection problems at least. Fast internet. But man - when you go to cancel the service it’s like an act of God to accomplish! Over two hours on the phone! Second time around. Originally cancelled back in September but they just keep charging me! Then in the phone disputing the charges and they claim they have NO record of my cancelling the service. Surely there should be some kind of law that companies have to provide Reasonable access to service - especially when they make it sooo easy to sign up and sooo unreasonably difficult to cancel. (And I thought AT&T was bad). NEVER AGAIN.

I am writing this review in regards to my experience with Frontier Communications. I am astonished at the lack of support provided to consumers. A few weeks ago we had a pedestal hit by a plow truck during a snowstorm. This did not impact our service but did impact several neighbors. My neighbor’s internet finally started working today (after 2 weeks) however by fixing her they broke mine. I have been having constant drops ALL DAY. I immediately called in a ticket and they are telling me that the issue is in fact coming from the ports (which is where the techs were today) but it's just a coincidence that mine stopped working when hers started. Again Frontier continues to put "band aids" on issues instead of fixing it the correct way.

So I just had a technician out here who on the phone told me that it was absolutely necessary that he come. However, I watched him drive up the driveway and I met him coming out of his van where and he said, "OK you're synced!" So why did you have to come here? Actually I’m glad he did show up because I was able to ask him some questions - the most important to me was, "Can I buy my own modem?" He hemmed and hawed and said that their modems were “special” and were able use for a diagnostic tools and I said, "OK what if I don’t care about diagnostics?" I never did get a straight answer out of him about buying my own modem. At the end of the conversation I elected to cancel the start up service, not wanting to get roped into a false advertising situation. Oh I found this interesting, he said he had been working for them for 30 years but somehow was not able to answer the most direct questions!

Buyer beware. Was never told by Frontier that I would have to pay a full month's payment in advance if I cancel even if I did so mid-month. Just for phone and internet, I was paying $79 and now they upped it to $133 days for a full month even though I'm only using their service for 6 days. Don't learn the hard way. If you cancel, be sure and do it before your billing date as they will charge you for a full month even though you don't use their services for that long. A real big rip-off.

Frontier is the worst internet provider out there, not only did they charge me after I cancelled my account, but they charged me the same amount that next month. Absolutely disgusting and they never refunded my money. All they told me was that I can be sent to collections. All the employees were not trained and told me incorrect information on every phone call. I wouldn't have them as my internet provider if they paid me to.

I have now been without landline service for 23 days. I've had 4 service tickets made. The 1st two times they went to the wrong address which somehow had gotten changed on my account. Then they said to correct the address (3 blocks away) would require me to change my phone number. After 3 more calls I finally got the address corrected without having to change the #. They then assigned me a repair person from over 3 hours away. Why?

I can’t tell you how many times I get frustrated with Frontier. This internet company is more trash than anything else. I’m trying to have a good Saturday night and play Fortnite or BO4 with the boys but I can’t because all I do is lag all over the place because Frontier can’t keep up with me. Legit when I play Fortnite with the bros on a good Saturday night. When I'm going at it with a kid and I end up lagging, I take a 212 pump to the face and all thanks to Frontier I couldn’t kill him because I was lagging all over the places because my ping would be at the range of 500-1,100. Anyways to wrap this up, grow a pair and fix your internet, no wonder why there is 1.2 stars - because it’s trash. I would love to switch internet carriers but I can’t because I live out in the middle of nowhere and no one is in my area except Frontier.

My 71 year old mother has been without a telephone for 4 days. She is medically compromised and has no other means of communicating. I reached out to them to follow up on her chat (obvi she can’t call them) and they would not speak to me. If you are short on the human equivalent of a robo response then this IS the company for you. Trying to get my mom to buy into a cellphone is a challenge, but I do not recommend this service if you are in a similar circumstance. Your loved one's life may very well depend on it! If you are in the Northeastern CT area go with Charter and talk your mom into a cell phone!! :(

I called Frontier multiple times in early October to go over my pricing. I only have landline and Residential Fios (no TV Channels). I had no luck with anyone helping me so I did everything via online chat. It took 1 1/2 hours online and I was given a price that I accepted. I got a confirmation number, a chat Id number and a manager id number. I saved a copy of the entire transcript. When the bills came they were always wrong, charging more than what I was quoted. I called Frontier billing and they did not help me. They told me that they cannot access the chats and however did the chat did not put correct notes on my account. I was told to go to Frontier store to get my bill fixed which I shouldn't have to anyway. There are no Frontier stores in the DFW area!

Aside the fact that Frontier has some of the worst phone line connections and internet service, I waited over a month for their tech team to repair a line. My neighbor had to wait three weeks for Frontier to repair service and she had spent her time without phone nor internet. Best of all, they still charge for their services. Their billing however, is next level scam. I opted for a special long distance international plan as I have family and many elders at that living in various parts of Europe. Every so often Frontier will randomly remove that plan from my account and my bill goes from the average $100 phone bill to being in the thousands.

I scheduled my service activation three weeks ago but the technician didn't show up. Then I called, waited 30 minutes on hold and reschedule it for Thursday but the installer didn't show up again to activate my service. Then I called and they told me I have to reschedule it for the third time for next week Thursday. Then I told them, "You don't deserve to provide me a service."

I disconnected my service in Aug. I received a bill the next month. When I called customer service they said, "Don't worry. I can see you are all paid up. You have a 0 balance". Then 2 months later I start getting calls from collection agency that it's gone into collections. I'm in the middle of refinancing my house so I'm really upset. I called the Office of the President of Frontier and he (RICHARD **) requested the phone call with the agent I talked to, and said, "Yes I'm sorry. He said you have a 0 balance. He will be retrained, but I can't help me with the collection agency." And he told me I better just pay the bill so my loan won't get denied. This is by far the worst company out there. PLEASE BOYCOTT FRONTIER COMMUNICATIONS!

We started having poor reception in early September. We were given 4 hour time slots during which we waited for service representatives. First appointment, no one came! Another appointment, after waiting 4 hours, they came nearly 3 hours late. No one could fix the problem, so we changed to Xfinity. Called Frontier on 10/12/2018 to cancel service. After multiple calls, they finally cancelled our service on 10/29. Since this was in the next billing cycle and they refuse to prorate, they insist we pay for service to November 24. Most, not all, customer service reps were rude and not helpful. Tried to call and to email to corporate office addresses and telephone numbers provided online...emails wouldn’t go thru and phone lines no longer operational.

Do not do business with these people. When the time comes to disconnect your service they will set you up to pay more money. I told the person that I wanted my service disconnected so that I would not get billed for the next month and now I have a bill to pay for 2 month's service.

Had Frontier for more than 3 years. Ordered HD set top box which did not arrive. On calling them they promised another delivery date and missed it too. When I called to cancel the service, they charged me for the whole billing cycle even though I was only a week into the billing cycle. The customer service people you get on the phone are OK, but the behind the scenes it is a mess.

Frontier changed my channel lineup with no notification. When I called to question why I was told “things change all the “. To get back the channels I wanted I agreed to $9.99 monthly increase. I made them repeat the price multiple times. When I got the order review the bill increase $25.00 a month. After more than an hour on the phone and multiple transfers I was told the agent mis-quoted the price and there was nothing they could do. There was no mis-communication, no misunderstanding, it was just a lie. I believe it could be fraud and certainly is unethical.

Thinking of giving Frontier Network "just one more chance" like your child begging you to do before Time Out? Think again and don’t! Worst company I've ever dealt with in my life. They remind me of Kevin Nealon's spoof tv and internet company commercial mixed with Walter Mathau's Bad News Bears... But worse. Overcharge, lie, pass the blame, call you by the wrong name, misspell your email, get your account wrong, tell you your house doesn’t exist... (All things that have literally happened to me more than once). Last time I had a supervisor that "swore that they did no wrong" and didn’t believe me about several of these issues until I sent proof. Well geez, wouldn't you know I never heard from her again.

Hands down Frontier cable is the worst company in America!! So, one year ago I called to cancel my service with Frontier Cable as they were going to jack my rates up $60 per month out of the clear blue. A retention specialist then offered me a highly discounted rate for 12 months which only matched what another cable provider had already quoted me. I agreed to stay with Frontier for a year based on those negotiated rates. Now, 12 months later (since I'm on auto pay and never review my bills, my bad) I find out they've been billing me $60 more per month than the discounted negotiated rate the entire time.

I just hung up from disconnecting my Frontier service which we had for four years and only used for the occasional fax. I have been calling all our other services and told them we will need to have services cut off this Friday. Everyone was fine with that. Not Frontier! We have sold our home and new homeowners will be here Friday. Frontier said we have to keep the service on until the end of the billing cycle. I have NEVER heard of this with any other utility. This means the new homeowners could run up huge long distance bills and we would be responsible for them. Thank the Lord our cycle doesn't close at the end of December. The new homeowners will not be able to connect service until ours is disconnected. Customer service was awful. No service on weekends and had to wait 20 minutes to talk to someone. Save yourself the grief of working with this company!

Slowest speed - worst customer service! I had to have 2 accounts because their WiFi wouldn't cover the whole house. Slowest internet I've ever had, with constant buffering of video and frequent outages. Finally cancelled and switched to Bulloch Broadband and now have great internet service, but Frontier is still trying to bill for charges after the cancellation date, and even though I have called them and they were supposed to issue credits, they have now sent the account to collections! Time to get an attorney involved!

Don't use this company. Lots of none season customer care with no knowledge of problem solving and very poor management. Please use any other company that have or offer same services that you need even if you have to pay A LITTLE EXTRA.

First a disconnect from auto pay which generated a late fee. I didnt pay it, another fee, no resolve. My contract is expiring 3 Dec 18. I talked to a rep and she said that my fee, if I should accept would be 115.00 plus tax for voice internet 75/75 and basic cable, month to month service with NO ETF. I have a copy of the terms, she had to piggyback the terms on the back of my last month's bill, auto generated.

10% the delivery speed of what I am paying for...on and off for months. DO NOT sign up with these guys. I was thinking of upgrading to a professional grade service and luckily did not. Better off at local Starbucks.

I have had Frontier for years. They have horrible coverage. This company lies and tells you different information depending on who you talk to. They never honor their word. They give you the runaround. They'll have you on the phone for hours and never resolve anything. By far the WORST COMPANY EVER. DO NOT GET THEIR SERVICE. I HAD TO GIVE A STAR BECAUSE THEY DESERVE 0 STARS ACTUALLY.

The WORST, WORST WORST company in existence!!! Can NEVER get your bill straight!! Discounts never apply, bundles never apply!! Whatever they tell you gets lost or never put into the computer!! The next time you call yelling that your bill is ONCE AGAIN SCREWED UP, they never have record of the previous conversation and what the last customer service person did to your bill!! You are totally frustrated EACH AND EVERY MONTH!! You go on "vacation mode" AND THEY END UP CHARGING YOU ANYWAY! THEN EXPECT YOU TO PAY!! On top of the $10 per month to stay on vacation mode! They add crap to your bill without your permission! You dread when your bill comes every month!! Because you will have to call to straighten something out that you never authorized or you thought was straightened out the previous month and assured it was!! And guess what!!! No record of it anywhere!! Horrible!!!

I transitioned to FIOS from Comcast because I ran out of arms and legs to donate. Should a connection really cost this much? FIOS promised $40 monthly fee. I asked about other charges, they guaranteed me no installation fee, no taxes, and no hidden fees. $40 for service and $5 for equipment rental that could be removed if I had my own router. Also, a $5 fee for some web security software. OK, $50 total and I could drop thing off to get back to $40... The installer was very polite and knowledgeable. He said also that no installation fees.

We have been customers for many, many years. Our "loyalty" discount just expired. Our new "discount" costs us more than our so called "loyalty" discount. To end our service they want to charge us $85. Unreal. This is simply robbery. They are one of two options for cable in our area. Simply wrong. Who is going to help make it right? I would give less than one star if possible.

I have been a customer of Frontier Phone in a small Northern Calif. Community since 1980s and upgraded to DSL in 2012. Our package is supposed to deliver 6 Mbps max to our house. Recently we got Fiber Optics up the main highway and we had good service for a while. Last year we started having reduced speeds of downloads and even no service for extended periods up to several days.

Frontier‘s customer support is completely incompetent. I received a date for installation 11/19/18, they did not show. I called, Nate told me the real date was 11/20/18 and "Here is $25 for your trouble," and they did not show. I called, Daniela said sorry so many times, I felt bad, she said with absolute certainty they would be there the next day and added another $25 for my continued trouble, and they did not show.

Frontier continually gets our bill wrong, always in their favor. It takes hours of phone calls on a periodic basis to get the bill corrected, and it usually requires several calls to get them to get it right. We have had several outages as well. Horrible company; should go bankrupt soon.

Pay the extra for any other services before you go here. I moved to a new home, ordered service, spent hours and hours try to arrange a simple internet connection. The equipment never arrived after several attempts and hours on the phone with customer services. Two weeks later I gave up and told them to cancel everything. I was able to have service connected in 1 day with another provider. Three months later I receive a bill for over a hundred dollars that they sent to collections! I never even had service! They sent me equipment which I offered to send back and they said it wasn't necessary!

This by far is the worse company. They need to go out of business ASAP. They are unprofessional, dishonest, and their service sucks. I was on chat and on the phone with them for a good 4 hours. I am not getting good internet connection and my problem was not resolved. I will call and cancel tomorrow. I don’t need this headache.

I signed up for a 19.99/month plan with Frontier when I moved to Rochester, NY and was informed this would be locked in for 2 years by the representative at the store. My first bill state the Broadband Max Term was 10/24/17-10/23/20 but the next 5 bills stated the Broadband Max Term was 10/24/17-10/23/18 and the rest of the bills do not even state there is a term, only Broadband Max.

So it is very apparent after reading reviews about Frontier Communications that they prey on older people. My mother passed away and they refused to waive the early termination fee of $250 when her contract was ending in just a few days. When we did finally cancel, waiting the 2 days needed to live out the contract the bill doubled. Oh Yeah, please note she passed away several weeks early and didn't even use the service, besides it being plugged. Don't get this product. They have no compassion for older people or their grieving families.

Internet went out November 8, 2018. I was told there was a break in their line a quarter mile down the road and I didn't have to be home. They would get it fixed November 15, 2018. Then I get a message from the tech that the problem is in my house. I need to schedule a new appointment. I call and they can't get here until November 27th. Um I have a job and they are only available on Monday-Wednesday in my area... Seriously... And it's too cold for the next 2 weeks for them to work... Really it's only going to get colder. But they are the only company we have. Really plus I get to pay for my weeks I don't have service. RIDICULOUS.

My father is 90 years old and lives on his own. Because he lives in the mountains he has no cell phone service. The only way he can use his medicine alert system is through his Frontier landline. His phone went out on 11/6 and was reported on 11/7. We were told it would be 11/16 before anyone would come. I said it was a Medical necessity and was told service would be expedited.

My phone and internet go down frequently. When I call repair to report the problem, I get the usual immediate response that if it my equipment, I have to pay for it. I have no problem with that. That is fair. The irritating part is that they always blame my equipment FIRST not their equipment. AND IT ALWAYS TURNS OUT TO BE THEIR EQUIPMENT. Then, to add to the frustration, the response time/appointment date that they give you to repair THEIR equipment is RIDICULOUS and totally UNACCEPTABLE. This time, I called on 11/13/2018 to report the problem and received an appointment date/repair date of 11/26/2018. To be without a phone for two weeks when living in an area that has very poor/no cell service is concerning to say the least. I explained my situation but that didn't matter. My neighbors complain about this horrible service also. If I could give their repair service less than one star, I would.

I have used Frontier since I moved to the area (the next move I will make sure Frontier is not the ISP) and continually battle maintaining a stable internet connection. They have intentionally overloaded the pipes to the point where downloads are approximately .1MPBS and uploads are .07MPBS. It's pathetic, I honestly had faster internet when I was in Afghanistan. I didn't like the horribly slow downloads but they were super stable and you could play online games (like Diablo III) without being kicked. In four years, I don't know that I was ever kicked off the server by the Afghani ISP. Far different from the 3-6 disconnects I get each hour with Frontier. And what's sad. They don't care...they have no intention of increasing infrastructure (they have told me this directly) and have told me to simply find a time when it's less congested. They're absolutely the worst.

Updated on 11/19/2018: I received a response to my post on ConsumersAffairs, their response displays their incompetence! If, they were to have read my post, they would see that twice during a chat on their website, I was asked for my account # and account information. It is totally amazing, that how this company a "Communication" company can't communicate.

For the past year we have been calling Frontier as they sold us a service that wasn't available in our area. They then said they could only refund $100 of the overcharged amount and would reduce our bill to the right amount. Over a year later, hours of phone calls, chats and waiting for managers to return our calls, we are still being overcharged and they are putting us through what can only be called the largest test of patience and run around in order to not reduce our bill or refund our money. How this company is in business is beyond me. Sadly they are the only service provider where we live so they can get away with it. There needs to be some regulation on this company and its unethical business practices.

I signed up for their 3 year guaranteed locked in promotional rate. Then the speed I was sold was never reached and they finally told me it actually wasn't available at my location. So I downgraded to the lower speed but they then started billing me $5/month more than what the higher speed cost even though the lower speed should have been charged $10 less! They continued over-billing me $15/month for months even after I called them over and over again and hearing promises to fix it - but it took months. I was even billed a $9/month late payments when I refused to pay their over-billing. Then after a year, they ended the promo rate and billed me the higher rate. After again contacting them many, many times getting different stories each time, they claimed I never signed up for a 3 year guaranteed rate and refused to honor their deal.

ON 10/23/18 my internet service fizzled out. Called Frontier 3 times that week and spent over half an hour each time with their techs who could not "ping" my computer. They made an appointment 12 days later for a tech to come to the house - 12 days! He came out and determined the problem is NOT in the modem or the house, but outside on the utility pole; and that a certain employee needed to be there to "splice" something in the wiring. That was on a Friday, so of course no work got done over the weekend.

1st day the service was on, phone not working. We had a tornado 2 months prior. They should had noticed this. I called told them box hanging off. They came and rewired it. Then in about March to May 2018 timeframe. I was billed more than I was told. I called and c.s. told me, "Oh we will put you back on basic not essential." I informed this c.s. cancel due to billing is jacking me around. (At first I ordered that but canceled it within a month.) Well my ex and I split. I assumed account closed since billing kept messing my bill up. 150 and more every month. Not autopay. They took it out ex card, without permission. Phone still on after me cancel 3rd time.

My house was vandalized. I was away for two months and people were in my house using my Frontier account. Frontier would not allow me to get my Internet up and working because that’s all the money I have right now even though I told him I’ll pay him in full next week. Hard case scenario five heart attacks, vandalized, senior citizen disabled. They said, "No paid the bill" and "Paul we won’t connect your Wi-Fi." They Suck.

They hooked my service up and left. The next day nothing worked? Line was bad. Waited more than a month before replacing line. They are charging me because service man said it was complete. I called several times to correct and just get they can't do anything. Now I have to start legal action. Worse company ever!!!

Bad experience. Frontier want to charge router then I buy in Craigslist. It's not good. Frontier said, "You must pay 5 more dollar". Frontier is not nice. I been like year with frontier. I good customer service.

I cancelled my service on June 11th as their service isn't available where I we moved. I was told I would need to continue to pay through the billing cycle, ending July 7th, which was fine. I sent their modem back to them on July 3rd. They are insisting I owe them $81.38 for the billing period of 07/07/18 through 08/06/18. I've called on 9 separate occasions. I have spent no less than 20 hours on the phone disputing this. I have been lied to. I have been disconnected. I have been transferred multiple times, then told the department I was transferred to couldn't help me, I needed to go back to customer service.

I have had this service for about 4 months now and it I literally the worst service ever! Not only has my cable and internet been interrupted due to their installers taking my fiber optic network. That left us without cable for a week then they did not want to credit me for the time I lost connection but when they finally did credit me they then again shut my internet and cable off over a 50$ bill that I was told I could pay on the 15th of this month. Now I'm soo over dealing with these issue with Frontier that I'm about ready to say no cable or internet anymore. Unfortunately the complex I live in only deals with Frontier and that means I can't go elsewhere. Worst company ever!

I started this journey 9 days ago when I called from my Canadian permanent home, explaining that I wanted internet service at my winter rental accommodations in Southern California. After spending a total of one hour in conversation with a couple gentlemen, I had a date set for the service person to visit the home in SoCal. This appointment was dependent upon my "Positive ID" form being properly notarized and then approved by Frontier's credit checking group. The form could ONLY be mailed to the SoCal address. I just checked the mail - it's not here. They also struggled to deal with my Canadian credit card number.

My father passed away yesterday and I came from out of state to pack up my 73 year old mom's things to have her come live with me. We called to cancel (we are not under contract) we've had this service for more than 7 years since it was Verizon. Our cycle ends on the 24th but the representative said that we can't cancel until the 30th (after the new cycle begins? Clearly to charge us another month). He didn't care about our situation and wouldn't send a recovery kit so we can send the modem back before we leave in two weeks. He just threatened to charge for the modem if we didn't send it back. COMPLETELY INSENSITIVE. We'll be leaving the modem here if we have to and file a consumer complaint the attorney general's office.

Well first of all I didn't read the reviews about the company so I called them and asked for a service. And oh boy how I regret that mistake. I order just internet and they tied me up with a bundle which contract. I was told I was going to pay $40 which the bill came up at $69 Plus. So when they came to install it they left the cable outside on the sidewalk the neighbor cut the cable off and I called them and I have to wait a whole week for them to show up. And to make a long story short in my humble opinion a company like that shouldn't be operating on in the United States. So I don't know how much are they going to charge me but I'm cancelling it anyways! I'm sorry I have to give this company a star. Because it doesn't deserve any.

I am extremely disappointed with Frontier and implore you to choose a different internet provider. I was paying what I thought was an outrageous amount for Comcast internet and was told by a neighbor that Frontier was much cheaper and reliable. As a veteran financially struggling to support my Family I need to save money wherever I can, but I need internet service for work purposes. Since July I have had nothing but problems with speed and reliability, had to replace the modem, and have had techs out on numerous occasions. I work for General Motors and I have actually lost more money and time than I have saved with Frontier service as I have repeatedly had to relocate to other locations with wi-fi access to work from.

Do not use this company. First ordered bundle package of tv and internet. Sale person assured me price of 110 a month with Showtime and Stars. Install goes ok except for installers use my ladders and does not put them back. Take stuff out of the attic and does not return. So get my first bill and it's 160.00. YES 40.00 more. They added on without my permission a extended protection plan of 14.99 a month. Plus there is a 9.99 delivery fee. Wait the tech is coming out to do the install and I have to pay 9.99 delivery fee. BS.

Subscribed to Frontier package deal for internet and telephone service in mid-Aug 2018. It took five service orders on their part to get installation completed. Customer Service does not have a clue about Engineering capabilities in given areas, so consumer winds up with lesser service and erroneous bills. Have spent innumerable hours on the phone with them; so-called free upgrades not available in area, but billed to consumer. It's unfathomable that they are in business.

I called about a 29.99 special they advertised, I found that I had to be put through a long sales talk to get there. Finally I set an appointment. They never showed up. I made another call and three days later, a technician shows up; a decent man. He did the install and left. About a week later I get another modem in the box. It is still as it was, I never opened it. I ended up writing a check for 71 dollars. My internet was so slow, downloads of kilobytes took a long time, I could not get anything done.

Hello everybody. I want to share my worst experience happen in my life till now with Frontier Communications. I wish I can give -ve review to company. Frontier guy came to my neighborhood and offering me internet service promotion. Marketing people didn't know about their internet feature how it work. He offer me 200/200 MBPS speed at rate of $50/month. After technician install speed was good but after few days speed is getting worst. Guy who came to home and sell this promotion to me never picked my call and message. Then after spoke with customer service that even more worst than any other provider. Everybody have same script - it's policy - but nobody wants to come out with solutions. This is was my super bad experience with Frontier Communications till my life. I have to pay bill that service which I didn't used. Please people be aware before dealing with this company.

Horrific business customer service - Frontier NEVER alerted me that they had been under billing my Northern Non Profit location. However the raise the amount due, without explanation or apology. They basically told me I was lucky that they were only changing the amount and not charging back payments. In addition, we had a PRICE FOR LIFE promotion - how does such an accident occur for nearly two years... sounds as if Frontier Communications are beginning to scrape for additional funds. Welcome to the age cable tv has tanked and simply purchasing internet services has created greed, lies, and outright thieves!

I was a Verizon customer when Frontier took over their customers in Southern California. I canceled my service on 10/17/18 one day after the monthly cut off. My service was disconnected on 10/18/18. I was told by a customer service rep. that my service would be prorated and I would be billed for one day of service. When my bill came I was billed for service from 10/16/18 thru 11/15/18 even though my service was disconnected on 10/18/18. Frontier is billing me for service they did not provide and will not prorate the charges. I called on three occasions to try to get the charges prorated but to no avail. I'm not sure that this is legal in California.

I scheduled an appt for new service installation. I was given a window from 8-noon for installation. I was very specific in my initial conversation that I work from home and have 2 teenage daughters and did not want to start service with Frontier if this was not possible. The rep assured me that the time and date were available. Today I waited at home for the entire window. The tech never showed up and never called.

This is in no way a helpful review, unless you never use Frontier in you entire life. I have had internet only with Frontier since September, and have already had to put in four separate work orders, because the internet keeps going down. On one, of the many scheduled repairs the I have put in, the technician was not even attached to the repair ticket, and all I was told was that was a mistake. I took off work all day, and the technician was to arrive between 11 am and 3 pm. I have had nothing, but problems from day one with Frontier. I really wonder how Frontier is still in business. There is no way I am the only one out there that has had problems with them like this. Just remember one thing here: you pay for what you get.