Boost Mobile Reviews

I've been with Boost Mobile for at least 3 or 4 years now. Recently my Galaxy j3 6 screen broke, and I had to switch back to my Prevail LTE which is junk. I saw a Boost Up program in store, $1 down and 8 a month for a phone I wanted. So I asked the representative in the store, who wasn't sure why I wasn't qualified. So I called the service #, and got some terrible English-speaking person as usual. They told me that I didn't qualify because I didn't make 12 on time payments, which is a joke. I have a 14 day grace period for billing, and I haven’t missed one payment since I got the phone.

The first time I bought this phone (2016)... Was when everything was all good. But lately I just paid my bill ($69.00). For unlimited as always when I pay. But now my phone keeps saying I don't have enough space on my phone to download apps. And I've deleted every pics that was on my phone. (Even my kids) pictures... just to see if it was gonna let me download them. But to no luck. Only to download one app at a time. INSTEAD of a FEW APPS... When I have all the space to download. Why am I paying for unlimited data and unlimited everything when I can't even download games and other apps?? Screw Boost Mobile. I'm about to switch phone service... cause this ** is blowing me with the lies they tell... I recommend for ppl to NOT GO with BOOST MOBILE for YOUR PHONE SERVICE... THANK YOU.

All phone company only want the customer money, don't give the service promise. We feeling sad because they never have a solution for any problem, and the customer service don't do nothing.

I had unfortunately left Metro PCS in order to get a supposed better deal with Boost Mobile, but that was a BIG mistake!! I bought an iPhone 6 thru Boost Mobile and according to their map it should have covered my area but in reality it didn't. I was able to use it sometimes depending on the area I was in. I told them about it, thinking they would help me but they didn't. I switched companies due to the lack of service in my area and Boost Mobile refused to unlock my iPhone that I paid for because I didn't stay with them for 12 months.

Paid insurance on my son's phone for over a year until his backpack was stolen (with his phone inside) the same evening that his bill was due. I got to work the next day and tried to file a claim online and Brightstar denied it. Called customer service on the 24th and they escalated it to Boost's corporate for permission to replace it. Told me to call back on the 27th. Well, I just got off the phone with them and Boost has decided that our claim would be denied indefinitely because I called to file the initial claim a day after his bill was due.

I have a great representative at Boost Mobile. He's very competent at his job, great salesmanship (Not too pushy)! I like the fact that I can still receive incoming calls with limited phone service due to making a late payment! Great deals with first purchase, (free phone, etc)!

Very spotty for actual voice conversations, otherwise text, Google, other features are great. Customer service has improved over time, but honestly rarely need to use it. Price I pay for service beats all others hands down.

Boost Mobile is awesome for tight budgets. Not overpriced. Coverage is great. And there are deals for acct credit always available. Thank you very much and good day.

I switched to Boost from Metro PCS and got an iPhone 6 32gb which I was really really wanting and with unlimited data at $50 which is what I was paying at Metro. It was perfect. The salesperson who sold me the phone told me that I would have amazing coverage at my home which made it more perfect. I was lied to. I live pretty much in the middle of town and my service is so slow it's ridiculous. I go to other parts of town and I either have no service at all or I have great service. I almost wanna move to the great service part of town and I would if I could afford it. I can't do anything while I'm in my home; I can’t get on Facebook, I can't play any of the games I have on my phone, I can't access internet. Sometimes texts and calls won't go through because my signal is so poor. I'm mostly mad because I was lied to just to make a sale. Looks like I'm just gonna go back to Metro where the service was always excellent.

What a nightmare! About a month ago my phone fell and the screen cracked. I was thankful that I had purchased and paid monthly for phone protection plan. (Now on side note, the Star Insurance company is horrible and that's a different complaint). Now a month later I decided I wanted to leave and return to Metro PCS. And here is when I learned that since my phone had been in my possession for only a month my phone was lock for good. I couldn't transfer my phone. The phone would be lock for one year.

I first joined Boost, when it was one of the few pre-paid wireless providers that made it easy. I've had service with them for 7 years, no problem. I am currently on the West Coast, but when traveling to the East Coast, service is non-existent. My one and only complaint is that after being with them for this long that there are no concessions. The 'preferred' plan is very helpful. You can still receive calls and texts, but cannot call-out or reply back. Once you re-boost, that time that you couldn't actually use your phone is still part of that extra time.

Boost Mobile service just sucks. I had them for years in December. I switched to Metro but ended up switching back because Metro didn't have any service on my drive to work. I purchased the iPhone 6s Plus in March. For the last 4/5 months I've been calling about an issue that has yet to be resolved. I called them to have my phone unlocked so that I could switch to Verizon prepaid. They first told me that the phone had to be on the account for at least six months before that could be done.

WORST SERVICE BOTH in each Boost office & staff & horrible in private use. Boost office staff are incompetent, not able to answer all questions/interest well or don't want to & are VERY argumentative. Went to TWO (2) different offices, both the same. TERRIBLE!! Went back to cancel service the next day & this guy refused to allow us to cancel nor refund our money THOUGH the service didn't function for us at all in our areas.

Just wanting to let everyone know that if you have a Sprint account, you should not try to change to Boost Mobile. Since Sprint is a mother company of Boost, The transfer is a nightmare. If you purchase a phone online, you can not get it activated since you have a account with Sprint. When you try to contact their customer service, you can't because you don't have a Boost account. It took me almost 2 months trying to get a refund for a purchase online. Also if you do migrate your number over to Boost, they will not give you any promotions and possible you will have to get a new number.

In anticipation of Hurricane Irma on 9/6/17 I went into a local Boost Mobile store here in New Port Richey & purchased an iPhone & Boost Mobile monthly coverage for $57.00 a month. I picked the iPhone since it is a brand name. On 9/8/17, I left my apartment in New Port Richey & went up to Ocala to stay with friends during the hurricane since I am elderly & didn't want to be alone for this hurricane. For some reason this hurricane scared me. Well wasn't I surprised when my cell phone didn't get any coverage while I was up there. I tried getting a signal by plugging the phone into the USB port in my car but then it meant I would have to turn my car on to get it to work & gas was a precious commodity at that time. My friends whom I was staying with had cell phone service at all times but they use Verizon (shame on me).

The service is ok but charging me way I go into pay cash. They charge me 3 dollars to pay cash. Otherwise the service is decent but the charging when I pay cash is stupid.

I've never had a problem and their service is great. Gives me just what I need nothing more nothing less and a great price. I think people would find them to be very satisfactory for their cell phone service.

I was on Sprint many years, I was dumped, he finally released my number to me. That's why to save money I went to Boost Mobile, prepaid spend down. Works very well for me. I enjoy my phone and texting very much.

Not honoring their ads - I bought a 35 plan at 6 gbs... They would not honor it because I was on the 3gbs plan before, but it's a prepaid service not a contract phone... Very disappointed with Boost and would not recommend them to anyone.

Boost is a good company but if you pay in cash, the people who run the individual stores, they are allowed to charge a extra fee for their own pockets! If you use a credit card, they won't charge you. This is wrong!!!

I've been a customer of Boost for over 5 yrs. I bought a new phone Jul. 2016 tried to get the unlock code in Aug. 2017. They wouldn't do it because they said I didn't have the phone for a year after the store I bought proved to them that I did. As of today my phone is still locked.

My experience with Boost has been satisfactory. Their smartphone has good enough reception and all app updates download and install easily. Admittedly, I want ringtones, though, and they have none. But I don't know if anyone does.

I've had Boost Mobile for over 14 years and the customer service gets worst by the year... The customer appreciation has never even existed with them. I've paid 60 for a unlimited plan for 7 years. Never informed of the plan dropping to 50. Couldn't tell me why I was still and currently pay 60. Bought my kid the same plan at 50. Couldn't add a line so I two separate lines which is so stupid because I should be on the family plan. Tried to do that. Interrupted on line. Said I need more money. I hate this phone company.

I wouldn't trade companies for anything. I've been with them for almost 10 years!!! I've gone through more phones than anyone I know!!! Customer service will take time and get me through my oops and back.

The Boost Mobile website is user friendly. I go there to update my information or add money for payment. I usually add money via the phone. The recording says Boost will text you a payment confirmation but I never receive a text confirmation. That is my only complaint, but otherwise I highly recommend Boost.

I have had times where changes in my auto pay had to be changed and was left with no service. As well add data. I am on a family plan and my phone also won't stay charged due to the charging dock. On my receipt it say that I have insurance but when I went to the store I bought it from they said I didn't buy insurance to cover my phone and my daughter also reminded me that I got it the day she was with me.

Boost Mobile is pretty good. I've been with them over 8 years but I have had problems with dropped calls, and reception issues. However, reception has improved over the past 4 years I must say. Also, their service is not as good as it was 6 years ago.

I really love Boost and I never have a problem with service. They are very helpful and I am always a satisfied customer whenever I need help.

Boost Mobile has been a wonderful company! I switched from Metro PCS because after years of being a customer, they began to treat me like another number. Boost Mobile was not only happy to have my business, they still treat you as a human and give great shrinkage plans that saves you a lot of money. Only reason I'd change, is if Boost was no longer available.

Switching from Sprint to Boost has saved me a lot of money on my monthly bill. I have unlimited everything, which is great. I was reluctant at first, but over the last few years, my experience has been smooth, with no problems at all.

This was the straw that broke the Boost Mobiles back. I have been with them for some time and had automatic billing to my bank card. This month (August 2017) they charged my account the regular $58.98 per month that I have been paying. All of a sudden I noticed a total of 4 pre-authorizations to my card for the $58.98 after the regular $58.98 was already deducted by them.

Good service. Cheap plans. Free phones are good. Reliable and fast. Good place for people who do not need the latest phone to come out every year. Very helpful. I have 3 phones with 10 gigs data each with unlimited phone call and texts for less than $100 a month.

Have had good experience with customer service, however some locations only have one worker and less coverage area. Had good selection of phones, offered free phone with higher $45/mo plan.

Service is actually good. The phones however stink. I have gone through 5 phones since 2014. If there was another prepaid provider for this monthly price and the data and all. I would change it.

I went to Boost to have my Galaxy S7 unlocked. I have had the phone for over 14 months and always had it turned on with Boost. I am eligible to do the unlocking by their own terms. I've tried 5 times to get my phone unlocked. First time I went to the Boost store, after some discussion with Boost help I was told that my phone was unlocked. I went to a trusted cell repair establishment. They tried a SIM card. It didn't work. I went back to the same Boost store the second day. After discussions with Boost help I was given a six digit code to unlock my phone. Nothing else. I went to my trusted repair place. We couldn't unlock the phone again. I have spoken to Boost customer care and their technical department on two more occasions for a total of 3 hours. I'm told that it will be unlocked in two days. I don't believe it. Don't buy Boost. They lie to you and they won't honor their own contract terms. Where is Justice and the correct solution?

Salesperson sold me phone and plan, said unlimited everything, no data cap. I asked three times, they lied. Worst cell service ever. Hands down, very deceptive and dishonest. Would not recommend to anyone, waste of hard earned money. Will switch carries asap!! Don't purchase from them!!!

I've been a customer for over 5 yrs. Never any major issues until I tried to change to a family plan & add my wife's phone. I was told they couldn't add her phone because it wasn't one they carried/sold. So we went to another company to check out their family plans & even though they were willing to activate both phones, they couldn't do mine because it was locked. I was told by Boost I had to have been using my phone for a minimum of 1 year b4 they would unlock it.

I originally switched to Boost because they promised better service. I messed up big time. They had to send me a sim card for my current phone twice so I had no phone for a month. I paid the money for the service and they demanded more and more then put 10 on my account as courtesy for the issues. When I checked my account 0 balance. Now everything I say or do on my phone is being seen by street thugs because Boost has no security and I called customer service and they say the technical department can't do anything to stop it. As for the one talking about a class action I would love to.

The fact that Boost Mobile has me writing this review is sickening in itself since I left the last phone company for not giving me the freedom to make choices on my account as well as the upgrade policies. When purchasing my 1st phone with Boost after having been a faithful customer in the "Chirp days" I am highly disappointed. I wasn't informed when purchasing the phone that I would have a 120 day wait before I could purchase another prepaid phone. Being that the iPhone went on sale I wanted to upgrade and wasn't allowed to as if I was with one of the network phone companies.

I bought a prepaid phone from Boost back in November 2016, I needed a prepaid phone because I was moving back to Europe during the summer and I needed to be able to use a sim card from a different country. When my phone arrived it worked well, however the Boost contract was overpriced compared to other contracts that you can find elsewhere.

I was a customer of Boost Mobile for a while because they had great prices and they had promotions around the time I got my plan. I use to pay with debit cards or cash no issue. Everything was going great until I was paying for my unlimited service and data and my data usage would be up in 2 weeks and then my internet wouldn't work or be slow. Which makes no sense. Then I paid my unlimited bill for this month with a debit card and they took the money back 2 weeks after I paid. No answers and no repayment. I will never recommend this service to anyone. Not even my worst enemy.

I am, I believe, a valued customer since 2014 with my two lines. Over two weeks ago I called for my broken iPhone 6 plus. They told me I have to go through a third party. They accepted my phone in the warranty period. Sent me a label and I shipped it. When they received it they claimed the phone is damaged and they asked me to file a report with UPS since THE phone was not damaged before I sent it.

My data speed increases once I call & complain. Two days later my Samsung Galaxy downloads at a rate of 51-99 KBS when it should be MBS. A 15 Meg file takes 10 minutes. More & more companies are being taken to court. I plan on filing a lawsuit. Anyone Interested in joining? Will probably go to a Class Action. Thanks for reading.

We moved, so our land-based ISP would be unavailable for a few days while they switched us over. As my phone is Sprint and I don't have the tethering service (which is another rant in and of itself), I decided to buy a mobile hotspot to tide us over - plus, it's good to have backups. Saw the Boost Mobile R850 unit, so I bought it and a 50-dollar recharge card from Walmart. Got home, tried to activate it through my phone's browser, and... nothing. Webpage times out, no activation, no confirmation number, nothing. Okay. I stuff it aside and deal with the rest of the move. No biggie, I have larger issues to deal with.

Purchased a new cell phone from their website. Everything went smooth and product arrived as described. No issues at all. However, I have decided to return the product as it is not a right fit for me. Per their return policy I must call 1-866-402-7366 to start a return by getting a "Return Authorization Number". This is where you get walled. As by calling that #, which is the only one they provide, you can not get a live person or even navigate the options. Never does an option for "Return Authorization Number" present itself. This company intentionally makes it difficult to make a legitimate return. At this moment I had to create an account on Boost's "community" forum in attempt to get an "agent" to respond there. It has been 4 hours and no reply despite seeing agents being online. My forum post has been at the top of the board for 4+ hours. Non-existent customer service.

I have been on the phone being lied to all day. They told me the phone was unlocked when I purchased them. I have been reading everyone complaints and we all have the same complaints. We need to stop these people and file a lawsuit because they will keep doing this as long as we allow them. We all work hard for our money and this is not fair. Class action lawsuit who is with me?

I recently went shopping for a new cell phone. Boost Mobile on 19th Avenue and Northern in North Phoenix I purchased a Galaxy J-3 Emerge. I took the phone on for the first couple of days. Was working fine then after the third day it started going haywire like I mean Haywire. it would show me pictures and it would turn off and on and would do all kinds of goofy stuff. So I took it into Boost Mobile where I bought it. The management was very rude they said they could not fix the problem. They couldn't even troubleshoot it. They were not willing to help me at all. They just shoved me to the side and went to the next customer to attend them so I came back home and decided to call it was headquarters myself.

Although they falsely advertise unlimited data, EVERY SINGLE MONTH and always around the 15th of the month (my bill is due on the 2nd), I receive a text from Boost informing that I have used all my data. My phone then goes into SLOW mode and is virtually useless except for calling for HALF A MONTH EVERY MONTH. It is virtually impossible to get a live person if you call customer service and ALL CALLS are transferred to an overseas call center where you are connected with some of the rudest people you will ever speak with. Their service is the absolute worst. I would never recommend them to anyone and am leaving this company to switch over to a more reputable company.

I've owned a 10 GB Netgear hotspot for almost two years and never experienced an issue with data usage until recently. My Netgear displayed a usage of 6.18 GB which I found strange due to not ever going over 6 gigs. I proceeded with trying to connect my laptop to the internet, I was unable to. When contacting Boost Mobile customer service, I was advised of exceeding my 10 GB and my service was interrupted. I explained my data history (consistent each month) as well as advising the device shows 6.18 GB used which means I still had over 3 GB remaining. The rep was unable to resolve the problem. However, she restored my device with 2 GB and assured a supervisor will contact me in 48 hrs with a resolution. No one called.

I switched my cell service to Boost May 3, 2017, my plan was $50.00 monthly. It was an easy switch. The LG phone was free. It cost me over $60 to switch. The biggest mistake I ever made. Started having problems with the phone right away, it would randomly say no sim, no service without warning or notice. I wouldn't know it was off and missed a lot of calls, people were panicked and sent police to do a wellness check. Finally I went to the place I got it to get help, what I got was rude to bad for you attitude. They took the phone, opened it up and came back with the sim card and told me "See this red? That means water damage." Shocked and could barely see the red, I said, "Water? No way! I just got the phone." They said "No insurance you'll have to buy a phone." I'm a senior on a fixed income no way could I buy a phone. I left angry and frustrated. The phone was fine for a minute then started doing the same thing.

I went to a Boost Mobile store for the very 1st time ever to purchase a phone. I picked out the same phone that was recommended by the clerk. The clerk rung up my purchase and I paid for it. Well it turns out that she rung up the wrong phone. I was supposed to be buying a ZTE phone but instead she charged me for a Samsung phone. I informed her about the mishap and she would not accommodate me. She refused to allow me to discuss it with a manager. She also refused to accept responsibility.

Deserves 0 stars, By far the worst phone service I've ever had. They will change your plan without your permission and slow down or stop internet connection. You can never get someone on phone that can speak clear English. Sounds like they have a mouth full of marshmallows. You never know what you're paying due to them changing the plan without permission. You go without phone service cause you can't speak to someone who can take care of your call. When asked to speak with a supervisor you get the same broken english. I WOULDN'T WASTE MONEY HERE, and that's basically what you do, cause you don't get the service you pay for.

When I called customer service to cancel my service it was because I no longer had a working phone. My phone went nuts and I could no longer access the home screen and I also couldn't turn it off except to pull the battery out. I tried over and over again but to no avail. Only the Boost Mobile logo and yellow and orange diagonal lines would take over the screen. A couple of weeks before this incident the service was offline for about 4 days because of some upgrade which they never informed me of until they reset my phone 2 times and then they told me "oh but there's no service in your area because of upgrades taking place." I asked him at that time if they would give me some kind of break on my bill for not having a phone for 4 days especially since I am disabled. They said "no" but they would see about something that they could do. I never heard nothing back from them.

I have had several companies cell service over the years of my wireless network use and Boost Mobile has outshined them all. Best customer service and support and the most user friendly customer app for paying monthly bill, finding a new phone and making changes in my service. Best value by far.

I have a Samsung J3 although I cracked the screen because the store didn't have any and I couldn't find one. So I went to a Boost store in La Puente, Ca on Sunset Ave & Francisquito Blvd. I was sold a phone for what was said to be $67.00 and came to $167.00 with a monthly charge of $60.00 what was $37.00 with the previous phone Samsung J3, which they said I could not purchase for whatever reasons they made up.

Boost Mobile sells locked phones and will not allow you to unlock them for 1 year. How does this company get away selling locked phones with no contract involved. Also, you can not view your account number. I find this strange. I am paying for service that I can't view the number. I wanted to switch carriers due to Boost mobile has bad reception such as dropped calls, text messages not coming through. I was upset that I found out today my phone was locked. In which they did not tell me when I purchased my iPhone 7 and paid cash. So, I am stuck with only two choices. One pay for service I can't receive or switch carriers and purchase another phone. I should be able to take my phone to any carrier and not have to wait for the phone to be unlocked. If they are going to force customers to stay with them with a locked phone. They need to set up a contract to lock you in. I would not recommend this company to anyone.

Do not go to Boost mobile. The service suck!!! I'm on an unlimited plan paying $50 monthly to still run out of high speed data. They say it's unlimited but once you reach 23g your service slows down tremendously!!! I would not recommend them if they were the last ** phone carrier on earth. Not to mention they tax you a little over $10 when you pay your bill. Called customer service. Made a complaint numerous of times. Even spoke with supervisor for all them to tell me they don't know what they want me to do. Don't even have the decency to credit your account. I've only been with them a 30 days. Today worst service ever. Please find a different carrier because Boost Mobile sucks!!!

First of all, I know location matters. I am in South Phoenix. I made the mistake of switching to Boost because they claimed a 2 line service, unlimited text and data (with auto-pay) for $75 a month. Cool. But not so much. I get reception only 45% of the time. My calls get disconnected. I can't make any calls from my house. They told me I would get my first month free then proceeded to charge me $82 before my first month was even up! Oh, and don't even TRY talking to a REAL person about all this... Apparently, they are so notorious for being unreachable (cell phone service RED FLAG) there are numerous CODES online to work your way through their maze of automated options. I cannot get away from these guys quick enough. BOOST SUCKS.

Have had my phone only a month and I don't get any more than 3 bars. Have called customer service over and over and over again and all they want me to do is dial #772786#. It doesn't work... Boost Mobile has the worst coverage I have ever seen with a prepaid phone and I would never recommend them to anyone. Also their customer service reps are rude and have no idea how to fix any type of problem. Please read this and recommend switching from Boost to a different carrier.

My wife and I were on a family plan and we decided to cancel my line (because we planned on not using it). Well we decided at the last minute to put the line back on the family plan (before it was completely canceled). Well we called to confirmed that my line would be placed back on the family account and the guy said it wasn't a problem. Then asked which plan we'd like and went over the plans and prices. He (the Boost customer service employee) told us about a plan that was $50 unlimited everything for two people, it sounded too good to be true so we asked again just to verify and he confirmed everything he said was true and all we needed was a $50 Reboost card to reactivate our service (once it was interrupted). We got off the phone and a notification came through a text. Saying all we needed was a $70 dollar boost card to activate our accounts.

I purchased iPhone with this suck company. As soon I charged the phone and gave it to my son the phone was burning hot. I called Boost Mobile on Amb Caffery Lafayette Louisiana and ask for a return. I was told no returns. Internet is crappy and goes out fast. If you are on internet you cannot make a call. Cannot even add top up. I advise anyone not to go with Boost.

Been loyal customer for 5 years. Right after paying $55 data get throttled every time. I'm just fed up. I am going to another carrier. I'm tired of paying for high speed 4G LTE that's really 3G. Stupid.

Contacted Boost customer care and was told phone had to be active for 12 months before they would unlock. Old handset they also declined to unlock. Contact ZTE and was told unlocking is not supported and they would not give out unlock codes. Applied with Boost for buyback and was told "ZTE Warp 7 is not a buyback phone." Trying to sell on eBay for going rate of new phone. With extras I have no takers! Feel Boost should make it clear "ALL" phones they sell are "LOCKED". Like a cigarette warning!

Hands down the absolute worst data speeds I have ever seen. You want to watch a 5 min video on YouTube, prepare to buffer like it's 2003. 30-40 mins to load, roughly 40% of video in glorious 144p. If you elect to watch the video without waiting half an hour to an hour prepare to go back ten seconds every 3 seconds. My average speed is 2-3.2 Kbps. If you enjoyed web surfing back in the 90s text only webpages or if Sega CD full motion videos are your thing with lower image quality and speed Boost Mobile is the network for you.

I purchased a phone and October 2016 views International and abroad. When I left for the island of Bahamas I was informed before leaving that my phone would work for $5 additional when I go to the islands by the person selling me the cell phone. Upon arriving to the Bahamas my phone had no service. When I came back I called Boost customer service and they informed me that to unlock my device because I had already spent $200 on the phone which was no use to me but at least I thought I could sell the phone. They inform me that I must keep service for 12 months before unlocking the phone.

I've been trying this company out for over seven years and probably been a active customer for a least ten with them. I've been buying phones periodically. I'll say a least ten or more phones and only one or two was through them so-called insurance which is a joke. I've went through their procedures twice. I waited a week. For sure my phone and it was the same problem I have with my other phone. So ever since then I'll purchase a new phone, I'll pay over 140 or more for phone and activation fee and so on and so on.

THIS IS A REVIEW OF A BOOST MOBILE STORE IN SAN ANTONIO, TX, CALLED TRIO WIRELESS, LOCATED ON 7122 SAN PEDRO AVE. This is a den of thieves. They charged me $50 more for a phone that other Boost stores would have; they did not apply a national special that should have been applied. Additionally, most Boost stores allow you to return the phone in 7 days. This store only gives you 3 days and they reduce it to 2 days because they count the day of purchase. And the worst, while other Boost stores apply a $25 re-stocking fee, this store charges a 25% re-stocking fee. If you want to get shafted, go to this store. If you don't, go somewhere else. I would NEVER go to this store again! They are just a bunch of thieves preying on customers that believe that Boost stores apply more or less the same policies. These guys are out to screw you.

Boost uses the Sprint network and is much cheaper than competitors. It has a good selection of phones including recent Samsungs and iPhones.

I have been a Boost Mobile customer for over 20 years. I experienced customer support organization and they support the customers wholeheartedly.

I've had this service for a number of years & find it low priced & relatively reliable. Boost Mobile uses the Sprint network. Sometimes there are areas of no service as would be the case with Sprint in extreme Northeast Ohio and Northwest Pennsylvania.

I went to Boost Mobile and switched my phone number and my daughter's. After filling out all the needed information (address check for service verification) everything was processed and good to go. I drove 40 minutes back home to see my new service was roaming? I called Boost Mobile service number and was told that they don't have towers in my area and they couldnt provide me service. I drove back to the store and was told there is a no refund policy for activation of phones (in fine print at the bottom of my receipt for payment not told to me until after I had a problem) and I couldn't get my phone numbers put back on my old phones.

This is the worst company with the worst customer service and the representatives are rude and hang up on you. Not compassionate and don't care what you are going through and tell you anything to get you off the phone. I have been told lies. I have been given just bogus statements on issues that's going on and why they're happening. You hear recording said your due date never change and mine have changed by itself just by adding on an add-on for one month. They changed the site. You cannot see your payment history which is crazy but you won't have no record and they can tell you anything. They tell you that you were lying when you have proof that you're not and it's them. They will not accept the truth even though it's sitting right in their face.

I bought a new phone from the local Boost Mobile store 2 days ago. After I got home I noticed a hairline fracture in the corner. It's literally almost impossible to see. I tried returning it to the store and they told me it wasn't their problem. I tried calling Boost support and they told me the same thing. The phone is in pristine condition and you can tell it wasn't dropped. I'm still pursuing this but I doubt anyone will help me resolve this. I am very disappointed in the way they chose to handle this and if it is not resolved I will be switching to another carrier.

I just recently discovered that my husband's Boost Mobile has been taking double payments out of our bank account for over a year! Getting past my lecture (ahem) to him of how he should have been checking statements on a consistent basis... We have tried to talk to Boost at their store here in Clearwater, FL. We have called, we have sent emails, and been to our bank, then called Boost again. We have gotten NOWHERE. We haven't given up yet. I read a lot of complaints on them. If someone can tell us how to go about this action suit that has been discussed we would appreciate it. This is terrible. And they won't give us their address. Help!

I've had Boost for 6 yrs now & never had a problem. Their customer service is awesome. Twice a yr they credit my account on half my monthly bill. They’re better than any other service out there.

This company is awful when it comes to coverage and customer service. There's always drop calls and messages/emails never arrive on time. And when you call customer service they put you on hold for a long time just to come back to tell you they're upgrading the towers. This happens at least 20-25 times a month... Boost Mobile is a horrible Company!

I recently switched to Boost Mobile and brought 2 numbers with me from MetroPCS. I paid for the unlimited high-speed internet! For both phones. Neither the Samsung J3 nor the J7, 2 brand new phone I had to purchase from them for 300 dollars, works. Worth a crap. Internet speeds are below most providers. Slow speed! And a Sprint technician is the one who told me to download Ookla Speedtest app to check it! Always well below 1 mbps! Always! Unless you are on the phone with them complaining! It's a ripoff company! I flat out asked one person from their call in line was they (Boost) just scamming everyone! I couldn't believe the answer I received! "YES," he said! At that point which if he was being recorded as they say! He was probably fired! And I decided to do everything in my power to stop this from happening to anyone anymore!

So 3/17/2017 I went to Boost Store Mobile the O'Fallon, IL (1556 US-50, O'Fallon, IL 62269) right next to Wal-Mart location to purchase the new LG Stylo 3 LS777. The girl at the front desk told me that even if she do not let them activate my phone I have to pay an activation fee of $15 and I also I have an upgrade fee of $15 dollars as well. Plus the promo deal offers a 32 gig SD card. She told me she could only give me the 16 gig card. I'm explaining to her I will activate my own device and I just upgraded my daughter phone not even a month ago and there was none of these extra charges. I did not pay an upgrade fee nor did I pay an activation fee for a phone I can activate myself. To top it off, she had the nerve to be somewhat ** acting.

I recently purchased my third and thinking about purchasing a fourth ZTE Warp 7 phone from Boost (BIG MAYBE). I love the phone. The only reason I had to get so many is because my EX boyfriend destroyed the first in a drunken jealous rage, so I tried to buy another but the store wanted TWICE AS MUCH as what I had originally paid for the first phone. So I called Boost Mobile and told them I had to cancel my Boost account because they just didn't offer the kind of phone I wanted at the price I could afford but Cricket did. So Boost gave me a promo code for 50% off an online purchase and I ordered the same exact phone again from their online store because I really do love this phone. I researched a lot of phones and decided I wanted THIS phone for very specific reasons. That's why I keep buying the same phone.

I have been with Boost now for maybe 2 years now. It was myself and my husband at first then I added one of my sons. Long story short I ended up adding 2 additional lines that were originally from a different carrier. I had a friend with me when I went into the Boost store. Well my daughter had her purse stolen and apparently she had her little brother’s phone as well as hers in her purse. I immediately reported them as lost or stolen. We weren't sure at that time if she had maybe left her purse in her dad’s vehicle. Everything was OK although I didn't have the funds to purchase 2 new phones yet. Then one day I received an email stating a payment was made and it was for one of the devices that I had reported. Then an email stating my PIN had been changed.

I've been with Boost Mobile for 15 years. I have had the worst signal ever just in the last 7 years. I have reported this issue several times for them to say "they are working on a tower in my area". Ok so I gave them the benefit of the doubt but still the same. I bought a new phone and still the same. I called in to get my account number so I could switch to another company and keep the same phone number. They offered me a deal of unlimited gb 50.00 month and free phone service for a month. For only 30.00 per month. So me like a sucker I did it. Just for them on the 2nd month start charging me 50.00.

I'm writing this review because Boost Mobile sucks. Month after month always a problem. Boost Dealz is a joke. They don't apply nothing to your account. What a waste of time. We are changing services. First month they charged us right on Auto Re-Boost then after that no more Re-Boost, no explanation. I call, said it fixed then again next month same thing. Call back said it fixed which it was but charged us $5 extra dollars to charge our card and it was their fault. Always talking around the issue, nothing ever solved. They don't care about their customers. Crooked company. Hope they go out of business but they won't because people put up with what they do. Take time to care because they won't. They only care about their pockets.

Can't Order!! I have been trying to purchase an iPhone for $99.99 from the boostmobile.com site for 8 hours now. I've tried refreshing the page and re-entering my information continuously to try my order again. Very very very frustrating!!!

Since 2015 I've been a customer, since that time immediately I noticed no text, applications close after 10 seconds, missed emails and text. I of course called to complain, found out I was sold a refurbished, four year old phone. I received a discount rate for 6 months and an option to spend more money to upgrade my default phone. They knowingly sold this to me and tried to sweeten the deal.

I was with Boost Mobile for 5 years because of their low cost of $40 per month. I hated to contact them because is really a challenge to talk to someone alive and resourceful. When I was offered to upgrade my services with another Company, I immediately canceled my Boost Mobile services. At that moment I had a credit of $40 which I requested to be refunded. After a dispute through my credit card company I found out that their Pre-pay credits are non-refundable and non-transferable!!! They kept my $40 in other words, they stole $40 from me claiming that they are entitled... Is that legal? Stay away from this Company!

I purchased an iPhone on their website. It was a sale. Got the confirmation email etc. When I didn't hear anything further about my order shipping, I looked up the order on the website to find that they canceled my order. Never sent an email explaining same and even now, they have yet to send me an email stating that I will get my money back or anything. Tried calling their CS # to get some answers but you can't get a live person on there unless you have an account with them. I would have been a new customer so I had no # to reference other than the order #.

New to Boost. I purchased an iPhone SE. I was charged for 3 iPhones and got 0 phones! When I called to dispute this, I was on hold for 3 hours. Calling again today. Hopefully they will speak English because I'm not in the mood.

Not being able to make/receive calls, text or any kind of activity on my cell for 4 days now. I have been calling for 4 days. Customer service to try to resolve the issue, but it was in vain and my cell is useless!! I was told that I was going to be accredited money to my account but that was not true. They are claiming that they added the money to my international calls. How? I do pay $10 extra for my international calls every month. Nothing was accredited and the experience I had was very stressful.

Ive been with Boost 5 years. When they became a 4G network I thought it a great thing compared to their former 3G. However, I have learned the new plans supposedly reduces your speed to 2G. Haaa. All I ever get is 9kbs. And after 4 calls, nothing has been done. It's every excuse and none legitimate.

Boost has REPEATEDLY double billed me. I was supposed to receive $15 per month in complimentary credit. I'VE NEVER RECEIVED A CENT OF THIS. I have had Boost service for 5 years. It is a nightmare & and I am switching to Cricket/AT&T when my next Boost payment is due. Nobody in customer service speaks ENGLISH as their 1st language. I would strongly advise you against becoming a customer of Boost/Sprint. You'll find the experience nothing short of horribly aggravating. Using Boost w/o WiFi is another nightmare altogether. GPS goes out constantly. NO BOOST!

I have had Boost Mobile for a little over a year. First of all, I don't think they should be able to advertise an "unlimited data" plan when obviously every plan has a data cap. I rarely surf the web, use my data mainly for maps and occasionally videos and gaming. And yet they consistently lower my data speeds halfway through the month. There is no way I'm using all the data they claim. I'm switching from them to US Mobile, will see if that is any better.

There was an issue with one of my payments. I made a double payment in October of 2016. I disputed one of them. BM thought that I disputed them both and had received service for free. So they suspended my account in December after I paid for next month's service. I then disputed that transaction. They asked me to contact my bank and fax them my bank statement to resolve but the issue would never get resolved. They wanted me to pay them an extra $45 to reinstate my service. I would not. So I'm moving on. I was with them for a year and half with no issues until then and they accuse me of not paying.

Been a subscriber of Boost Mobile (via Re-Boost cards), won't give Boost/Sprint my credit card, roughly two years, my mistake. Had absolutely poor to zero bars for internet connections, loss of connections, moved to different homes in my state of Michigan and no 4G and/or even two bars. I'm always running a 3G with no bars almost all day, every day. I guess I should have not expected much from low-income phones, I'll call Boost phones the Obama phone, service is the same lousy throughout. Get some better cell tower's erected in Michigan and quit padding your pockets Boost execs, y'all stink just like your phones. And don't expect to download an app and open a webpage LOL, I get the classic, "WEBPAGE NOT AVAILABLE" loss of connections all day, every day, have I mentioned this prior? So let's give Boost the boot! Pathetic company doesn't improve their services and the customers.

I received my refurbished iPhone 6 on 2/04/17 at 7pm. The screen occasionally blacks out, can't turn it off to reboot... Nothing. Happened 4 times in less than ten days. Called 2/14/17 at 2pm to find out you only have 7 days to fix, make sure the phone works. They won't help and cust Ava manager said he understands the issue but they won't do anything to fix the issues. Told me to take it to an Apple Store. Actually told me it's too bad! I asked if they actually refurbish units or just do factory resets. He didn't answer even though I asked a couple of times. Unfortunate for me, I'm disabled and don't utilize the phone much other than keep busy while lying in bed... Getting to an Apple Store isn't the easiest either.

Boost offers 10 GBS of data, when that is reached you get throttled. Boost offers a restart program to buy more data or restart your plan. When you apply for a restart Boost or to buy more data Boost applies the money to next month's bill. You get no restart or data until next months bill is due. I think I'll switch carriers... Sprint is offering unlimited data up to 24 GBS. Bye bye Boost! & your 2 million $ CEO.

Overall I'm not UNsatisfied with Boost, especially their in-store service. One guy there, named Juneau, is really an amazing rep. My primary complaint is that their 4G signal fades in and out on a fairly regular basis. And even when my phone indicates I have the 4G signal, it's extremely slow for downloads and videos are buffering often. It reminds me of my 90's Gateway desktop! I'm very frustrated with their poor 4G performance.

Boost Mobile needs to be investigated by the FTC. I have had multiple instances where Boost has cited an inordinate amount of data usage which was impossible. I have called and written Boost about this several times, but no one tries to do anything about it. They have made many asinine excuses, and try to maintain that it's my computer, or I left my device on, etc. None of these things are true, and I find this a little too much to swallow.

Today 1/24/2017 I call Boost Mobile to review my account for both lines to only found out that we are being cheated out of our billing cycle. We have 30 until our bill is due. Therefore we are getting a disconnecting service a day before if we are purchasing a monthly (30) usage. This should follow through actually 30 day not 29. Last month I purchase a re-boost card 12/24/2016 at 6:17pm. Which mean my next payment should be due on the 24th by the end of business day 5pm or night 12am. Absolutely not the day before on the 23rd at 12am. This is very misleading and unfair. We ask to speak to a mgr the rep said "no because we are on a recorded line". Plus corporate do not have a contact number. I'm saying to myself they are really getting over. Unlimited data and service are a failure. They really do not care. We will be switching service providers.

"Boost mobile service is top notch for over 5 years I have had it and I never had a problem. The price has never changed, $30.00 for unlimited use of everything."

Can't get a very good signal. Suppose to be getting 4G but only get 2G most of the time. I've had two phones go bad on me while still under warranty and couldn't get anyone to help me get them replaced. At one time had my service cut off for nonpayment when I paid two weeks earlier and the clerk in the store just forgot to give me credit thank goodness. Also, I had my receipt but they would not give me credit for the two days I was without service. All in all they are a lousy phone company.

Boost/Sprint is withdrawing funds monthly from my bank account. I was supposedly on auto debt for over a year and made the mistake of giving them my account information. Recently I have been monitoring my account, and noticed that they have been taking money every month for the last three months $47.00 for one phone $79.00 for the other. We are supposedly on family plan which is just supposed to be $79.00 plus insurance. A supervisor from Boost stated to me that they cannot do nothing about it, and that I must go to my bank and file a fraud complaint there. I gave them my account information because they said it would save me money.

My 4G service went out 20 mins after I paid my bill. Boost Mobile has horrible 4G in Toledo, Ohio. This month Internet connection has been going out 3-4 times day bad gateway. I had $28 come up missing from account. Customer service is a joke.

I bought an iPhone for Christmas for my sister from the Boost website. It had scratches and it had a dent where the screen would pop up randomly which I looked passed because I did purchase a refurbished cellphone but now the phone doesn't work at all. The bottom is frozen. She cannot take pictures, cannot touch anything from the bottom screen. I understand that the phone is refurbished however if I am paying 240 dollars for an iPhone I'm expecting it to AT MINIMAL function properly. Battery dies in 30 mins. For all that WHY suggest a refurbished cellphone when I could have bought a brand new cellphone. I've been calling Boost Mobile even stepped into one and they have been nothing but unhelpful. Do not buy your phones from Boost Mobile! I hate to say this but it is a waste of money.

The system has always been reliable except for one small area in Delaware. It is the best plan for the money and is probably better than those I've had like Verizon. Personal service has never been a problem and their help has always been accurate.

They offer a great value and customer service has not been too frustrating. Boost mobile uses the Sprint Network which has good coverage in my city. If I go to rural areas not near a major interstate highway, there is no coverage. But I am only paying $30 per month for unlimited talk and text and 3.5 G high speed data, which grows with every three months of on time payments to a maximum of 5G. A good deal, IMO.

My name is Donald ** and I'm contacting you because of the Company Boost Mobile mistreatment of their Customers. I have been without service due to no fault of my own. As of 12/31/16 a little after 2pm my phone just started saying no service and upon restarting my phone it would say Network Error, no Network Connection. I contacted Boost the next day and was told that there was an upgrade being done on the Towers in my area and that the issue should be corrected within 24 hours. So on 1/2/17 I rebooted my phone, same issue, no Network Connection and after 2 hrs of going back and forth with different agents going through the same checks of my phone I got an agent in the supposed escalated tech support department who had me do a hard reboot losing all of my information on my phone.

I paid my phone bill $50 on January 4th, 2017 and added a line $37 total $87. It's 1/6/17 and Boost Mobile is saying I need to go pay my phone bill. This is a mess. Data slow & everything. I want a refund. I don't recommend Boost. They just a rip off and the lady took 2 hours just to add 1 line to my service and said because she was on her lunch break. This is ridiculous. I'm going down there 1st thing tomorrow morning. I want my money back .

Phone plans: Misleading. Very unhelpful... Auto reboost has a plan where you are supposed to get $5 off a month for enrolling. That only happened the month I enrolled. Then the plan states that after 3 months of on-time payments you receive free service for a month. When I couldn't do it online I called. I was told some gibberish about how I had reached the first goal for that but had to increase data etc. Increasing data would involve another higher plan.

Boost/Sprint is withdrawing funds monthly from my bank account. I was a Boost mobile customer years ago and made the mistake of giving them my account information. I canceled my account with them because I moved to a new area where they don't provide service. Please keep in mind, this has been over two years ago. Recently I have been monitoring my account, and noticed that they have been taking money every month for the last three months. A supervisor from Boost stated to me that they will do nothing about it, and that I must go to my bank and file a fraud complaint there. I gave them my account information because they said it would save me money. They did not say that they would store my credit card info and charge me years later for a non existing account. This in my opinion is theft. How many others have fallen victim to this fraudulent business tactic.

I was so excited about trying Boost Mobile out, but I quickly learned I should have followed my first judgment of the company and AVOIDED this nightmare of a experience. It all started when I ordered a refurbished iPhone 6 on 12/23/16 and paid for overnight shipping. With Christmas being a couple of days away I expected to receive the phone on the following Tuesday. WRONG. The phone did not come until Wednesday (12/27/16). I was not as upset about that because I was so excited to have my phone!

I have been with Boost Mobile for 4 months now and have had issues with my high speed data since day one. My phone will show 4G LTE service but my data runs super slow. I have contacted Boost a minimum of 25 times about the issue and every time I call in they blame it on something else to the point I am leaving Boost and my advice is please don't waste your money on this service because they do not value their customers.

Boost Mobile sent me a text. It said "pay your bill today and receive 2 months free high speed data." Now I've called twice to try to straighten this out and now they're telling me they need $45 to receive the 2 months high speed data that's not free. I want everybody to know how Boost rips people off by not explaining themselves clearly and I consider this lying to their customers and I will be looking for a new carrier.

Had Boost for over 3 years. Finally got tired of their lousy service. My LG Stylo phone was also a lemon. Was such a hassle to port the number to Verizon, MARC, one of the reps, purposefully gave me the wrong account number. They do everything they can to stop you from changing carriers. If that's the type of people they hire, I want nothing to do with them. Verizon prepaid is just a few dollars more, and a huge upgrade. DO NOT RECOMMEND.

Was on automatic reboost with a credit card. Someone attempts to use my card info to steal, have to cancel the card and get a new one. Forget that my automatic reboost was on this card. So boost sends me an e-mail the day after my balance expires that my balance is $0.00 and I need to reboost. Other companies e-mail that my card did not go through and call their customer service to get fixed. Not Boost. Call them up. After a lot of back and forth they restore part of my balance, but keep $25.00 for themselves. These guys are corporate thieves hiding behind a call center.

I have been with Boost a while but I'm leaving them soon. This company is a joke. Every month drop my internet speed from a 3g speed to a 1g. Thankfully I stop 2 family members from getting services from Boost. If I were you I would go with another company not Boost. They are garbage.

I have never been so irritated, and unsatisfied with a cellphone company in my life and I have had my fair share of phones. I received the Kyocera waterproof phone for a birthday present and I was really excited because it seemed to be a really nice phone. The phone would actually be pretty awesome if it worked properly. About 90 percent of the time my text messages don't get sent. They just sit in text message limbo and are in sending mode forever. If I go ten miles in any direction from my house my phone goes into roaming mode and I can't use it at all. No calls, no texts, no internet. It's totally useless unless I am sitting home, where I have access to a land line a computer and internet. My calls are constantly dropped if in fact they do go through. And if by some miracle my text messages go through it takes about 10 minutes a text and I have to resend about 3 times.

I have used this carrier for years and have had no problems. I can add money to the account once every 3 months and it can be as little as $5. What I don't use is carried over as long as I re-Boost on time. Admittedly there have been a couple of times I was late and lost what I had on the account. It's easy to add money by phone or website.

I've been using Boost Mobile for years, primarily in the Tampa, Florida area and their service (cell) is great (clear, no dropped calls, etc.). I find navigating their website challenging even after all these years. I've always been able to get any service I need from one of their stores but those stores seem to open and close frequently but there's usually one within shooting distance.

The service is has frequent intermittent interruptions in service, however if you complain strong enough they will credit your account. I started this service because they offered what they call 'a shrinkage plan', after being on the plan for several months, they abruptly stopped the plan, I only keep Boost Mobile because I get 'unlimited' service for $45 per mo. plus tax.

It seems to me Boost Mobile wanted to get rid off of all the refurbished inventory they have by selling them as a new on Black Friday. Especially to certain race of people which they consider too stupid to recognize a refurbished from a new phone. The phone in question that I bought, not only didn't come with a Samsung original sealed box but it didn't even have instructions or worse: no warranties! etc. On top of that I have to pay for the return of the "refurbished" phone in order to get a refund. And that's your Black Friday. Is the phone working? Yeah! But the point is not whether the phone works or not, is the fact that you are paying for something that is supposedly spiffy brand new. I called Boost Mobile to complaint about the phone and 3 times I got 3 different versions on returning the said phone. Thanks Boost Mobile for making a happy go lovely xmas gift into a distasteful nightmare.

Ordered TWO NEW Samsung 5S; one was new. The other used. Sent used one back. Could not get insurance on it. They received it and still have not received. Refunded the $411.00 plus the $41.00 to ship it back. Called 11-28-2016 and have got the runaround. Told STEVEN that I'd wait until the 30th to see if the money was put back. Have had Boost for two years, with no problems. Now, all of a sudden it's instant poop. Did they change hands or what. Going to have to shop around it looks like.

I Bought a Samsung Galaxy J7 and it's horrible. I didn't notice at first but people tell me they can't hear me when I'm speaking. I never dropped the phone or anything so when I call Boost Mobile customer support they tell me they are aware that this phone is horrible and there is nothing I can do. Just letting people know stay away from their Galaxys, this phone and service ** sucks.

I called boost and they told me to call customer service cause it didn't have anything to do with them. I did and they gave me a reimbursement and told me the issue was that I didn't change my address for my card. They changed it for me and the $50 finally went through.

This is the WORST cell phone company ever!! I've had issues since day one & that was before I even received the phone. I first called in to purchase a phone but the rep tells me if I buy it online I will not have to pay for my first month of service. Well that was a lie!! When I received the phone I called to activate it & they told I would have to pay $50 for the first month & they're not sure why the rep told me that. Of course right?! So I pay the $50. In all honesty that should have been a red flag. Well now fast forward a month & I can't use internet on this phone. The internet is terribly slow. It continuously loads & buffers videos. Social media will not load or anything. I try to connect the phone to wifi & it doesn't work at all.

I think this phone company is Greedy. I don't recall ever order service and my speed drops so much that it's worst than dial up and that was back in the stone ages. You should have to keep going back and forth wondering why buy the $60 unlimited when I gave Wi-Fi here and at work. Yet within two weeks I'm warned my data will be gone down to irritable, ridiculous, insulting speed. It allows you to hate the company that has the audacity to do this. I'm sitting here in a parking waiting for my bank information to come up, after 4 mins, I gave up.

My sisters had gotten me to get a phone and a cell phone plan through Boost mobile back in 2012 but it was closer to 2013 when I got with the company for my cell phone. I originally thought it was great. A smart touch screen phone with a pay as you go phone plan. And for a little while it was great. I got a nice zte phone for a good price and only paid $50.00 a month with the shrinkage program. I had phone service and if I couldn't pay my bill it was shut off until I could pay it again and I wasn't charged for something I couldn't use and it didn't keep charging me and then end up on my credit when I couldn't pay it.

I have been with Boost for 7-9 yrs. The unlimited data is a lie! The shrinkage program is a lie. Cannot get a hold of a human on the phone! I am finally done with this 3rd world cell phone carrier. Signed up for shrinkage deal 8 yrs ago my bill went down to $30. Now my bill is back up to $40 and $30 on another phone both started on same day. I have been overcharged for more than a year on one phone. The supervisor states their system only shows payments back 6 months. Isn't that convenient. So now I need to send Boost bank statements. I have been wanting to change for years. Hundreds of dropped calls, no signal in my home and on the road. The unlimited data is a bad joke. It's time for a class action lawsuit against this corrupt company. Boost mobile is ripping off Americans!!!

I went to Bay City to a Boost Mobile store to buy a phone. I was not told by either the website or the thief that sold me the phone that it is no longer a pay as one goes like Tracfone. The reception was terrible. I called the store and was told I could not return a $60 phone. They said the charge is $30 a month and that is it. I am on a fixed income and don't have that kind of money. I have the receipt. I am going to mail the phone back to the store. It also cost the person money for gas that drove me to the store. Back several years ago, I had a red rant boost mobile phone and it was pay as I go and that is why I bought that phone. I don't like thieves and liars. Don't deal with this company. They also don't speak English. They are greedy.

"Unlimited" internet... I'm currently slowed down to 1-4 bytes/second... It took 10 min to load this page... So tell me how this is unlimited when they limit my ability of using it at all when it drops and turn off every other second. Customer service? No, it's not. They don't help out one bit and they're just people from Zimbabwe being paid 2$/hour and using google translate to help them figure out what to say. Apparently my living room is located in some other country too. I haven't gotten 4G once in all my time here, and I'm within their 4G zone. Don't bother with these corrupt people. They're just full of lies and will make your life worse.

I have been a Boost Mobile customer for over 7 years. Today that will change. First off my bill is normally based off a monthly plan. After it being switched to a weekly plan, I went and paid my bill as normal and told the vendor I needed to be switched to my monthly plan... That did not happen. My service was interrupted. When I called Boost he told me it was cost to extend my bill. I told the man and the manager after paying my bill I would not be paying any additional fees or bills... My service should have been valid through the 18. They added money to the account but still did not change it back to a monthly plan.

I have been a customer of Boost Mobile for about 7-9 years now. I have three phones through Boost Mobile. Always been satisfied with my services, until today. To begin with two out of my three phone have not been sending or receiving phone calls. One of the phones has been doing it for the past 4 days. The other has been doing it on and off since yesterday. My husband called customer care today after he did all the troubleshooting. The customer care rep informed my husband of an outage and credited his account ten dollars. Shortly after that I call Boost, inform them what is going on, go through all the information with the rep. So they tell me they will send me to tech support, instead they transfer me to LG. So now I am confused. Why would they send me to LG after I specifically asked for tech support from the beginning? And why would I need to speak to LG since now two out of three of my phones are not sending or receiving calls.

Been an 8 year customer of Boost. Through the years I have been constantly ripped off, have paid more than I was required because I'm never alerted when changes are made. Successfully completed a Shrinkage Program... paid money on time... not knowing they were reducing my data as my bill reduces. I got down to 35 and couldn't get it because they said I BOUGHT a BOOST smart phone... so I can only go to 40! So then I had a 40 dollar bill and discover my data was knocked down to 2Gb!

I been with Boost for over two years, not going make this long but get right to the point. Boost do not care about their loyal customers and their coverage not good at all. We just had a storm here about three weeks ago and me and my wife are Boost customers. Since the storm we have not had service and don't try call customer service they train them to lie. It hard enough trying to understand them as it is, they always think it's your phone. At this point I am going to Verizon. Yes it may cost more but I won't have go through weak coverage, slow internet, bad customer service and someone that cares about their customers. Since Paul has gone to Sprint which owns Boost I can't hear him anymore he'll, since I had Boost I can't hear anyone because I don't have any service in which I have already pay for ahead. Guess it my loss but don't fall for Boost mobile.

Roughly a year ago I was told in a text that for being a loyal customer can get a loyalty program that if I don't or can't make a payment on my date I pay that I can get free 15 days so I don't have service turned off. Have been with boost for 8 years. I realized after 3 months started getting emails and text saying your services will be going off due to non payment and I just made a payment a week to OR a week and a half before I got the text or email.

I've been with Boost for a few years now because they are "affordable". They came out with a "shrinkage" plan that would allow you to drop your monthly service plan down to 35.00, but in return discontinued all of the phones that were on the 35.00 eligibility plan so the lowest available was 40.00. The coverage is the worse ever. If you are traveling you're lucky to keep service 30% of the time. In rural areas FORGET about it... you will have NO service at all. Recently we were hit with a hurricane where we lost power for days and my Boost service went MIA for days as well. Everyone in the house had service but me, the only Boost user.

New to Boost... as of 10/19/16 - purchased a Samsung phone & mobile hotspot device, serviced by Boost. After phone activation ($25) for hotspot, I sent an e-mail & looked on my FB page (for about 10 mins). Shut down FB and stepped away for about an hr; when I tried to reconnect to the internet, Boost blocked my attempt with the only option to re-connect being that I do an 'add-on' of $5 or $10. SURELY, something had to be terribly wrong!

I applied to Boost special promotion plan back on February 4th 2016. Boost Mobile have not meet plan instead they changed my service without my knowledge or permission. Played service for 8 months now and they've refused to compensate me in any fashion. All they can say is "We don't offer the plan anymore."

They say it's unlimited data with 50 dollar plan. I got the plan then at the end of the month they said I went over my data so they said I used up my data for the following month. So I have a phone that does nothing but make calls. Boost is the worst company. I am so hurt and upset. I am going to tell all my friends not to deal with this company and their customer service people don't want to help you. I guess once you are a big company ** the little people. You showed me Boost. Thanks. They got me and my money.

I have been a very loyal customer to this company for 2 years. I called yesterday to get a 14-day extension which has been an option on my account for over a year that I have only used one other time. The lady I spoke with was very kind and hopefully help to me and told me that my bill will be due on the 14th. I very kindly thanked her and told her it would be paid by the 10th and she said, "No problem ma'am. It will go until the 14th if you need it."

I used to be a Clear internet user. I was a faithful customer for 5 years because they had a great deal, $35 a month for a fast internet connection with no data caps. Then Boost Mobile buys Clear and the price goes up to $55 a month. All of the sudden my internet connection becomes painfully slow and my modem will not even connect half the time. I spent many hours trying to resolve it with tech support, but they cannot solve my connection issues.

I have been a Boost Mobile Customer since 2014. I was a happy and satisfied customer until just recently. They screw over their customer on the data, also, the shrinkage plan was untrue as well. How they screw over the customers is they replenish your data a week or two before you pay your bill instead of replenishing it on the day of paying your bill so it will look like you used up all your data real quick.

I paid my cell phone bill on 9-1-16 and my due date is 10-1-16. However a few days after I made my payment I received a text message from Boost stating they have changed my due date to 9-16-16. That is wrong. They cant change my due date but they did. Now that is hardship on me. Something need to be done.

I purchased a phone and service at Target December last year **. As of this morning 9/17/2016 my number doesn't show as even owned by Boost. They have another number from another state registered in my account **. My contacts are unable to reach me. I have a serious health condition and this will be a hassle for me if my providers cannot reach me in the number they have on record. They cannot give an explanation and the person in customer service was very rude.

I was originally a dedicated Sprint client. Last year I decided to try a different company to see if I could save some money and still get quality service. Well I signed up with Boost Mobile in November for their 35 2GB Grow Date/$30 ReBoost plan. I was told by the salesman at the store that all I had to do was go on the site and sign up for automatic payments with a credit card and my plan would go to $30. The first month I paid it myself, $35 for the plan and 7$ for insurance a total of 43$ (no extra taxes or fees). Ok so I figured no problem I will sign up for the automatic payments to save some money. Now I did notice that the service was crappy. I almost never had a signal, calls dropped all the time and sometimes I would get a text the next day from the day it was actually sent. But I figured the cost is lower than I was paying at Sprint so I would try to deal with it.

I got Boost Mobile WIFI and cheapest pay as you go option. One pays for the Boost Mobile box on Best Buy shelf w/ WIFI inside plus cheapest pay as you go plan starts at $50. Additional top ups for 1 or 2 GB are very pricey. Getting through to a customer rep took over 3 hours who's screen/tool were not working and another 40 minutes to get another call center who had a screen that worked. Number first entered starts with a 5, but 5 is also the option for Spanish callers so kept getting Spanish desk, not English desk for numbers starting with 5.

I have been a customer with Boost for going on 3 years now. I had a ZTE Maxx for 2 of those years and it just recently broke. I used a older phone that we had lying around the house to substitute until I could get to the store to purchase the phone that I truly wanted. I have never had any problems with Boost Mobile previous to this and have referred numerous family and friends to them. I could never get the sub phone to work. Called customer care only to receive the runaround. One rep sent out a new sim card and assured me that it would work in my phone. Well it didn't. After about a week of calling I was sent 4 of the same sim card all backed my guarantees that this one will definitely work. NONE OF THEM WORKED.

The Saleman stole twenty five dollar from me. He charge me twenty five dollars for destroying my data and all my contacts number. I have this as a Business Phone and he was suppose to be taking T-mobile out and put Boost Mobile in and He said that he will add hotspot and that didn't happen either. What happen was that he destroyed all My business contact and Phone contact. It shut down and never started up again the minute I left Decatur enter into Atlanta. I had no service until Labor day Morning.

I have had Boost Mobile for more than 3 years. Since I can't afford anything much but prepaid, I have signed up for the unlimited call, texting, data. Whatever unlimited is suppose to mean to them sure isn't what it means to me. My internet is so slow. That's before the middle of the month. I don't go on the Facebook, YouTube much because my kids tell me that could use a lot of my data. Well the data still sucks. Looking into going to another company soon as I find a better one that actually does what it says. I just called them and they told me the apps run in the background so this is why it runs slow. They offered another plan for more money, of course... But to help ME... nope, no help at all. Thank you BOOST MOBILE for saying unlimited service. Sad customer.

I recently purchased the new Boost mobile hotspot. In addition to that I purchased 10g bytes of data. I only had the hotspot device activated for two days before Boost mobile told me I used up all 10g bytes of data. I asked how since I only have one TV hooked up to this device and when I'm not watching TV I turns it off. The customer service representative told me that even when the hotspot device is off the data is still running. That's a load of **. This company continues to steal from its consumers!!

For one they do not even deserve one star. I called Boost on 08-30-2016 to complain about my service. I was greeted with "Our system is down right now." I asked why my phone had not been working, and the man on the other end said because they were phasing out my phone - that all the Nokia phones have been experiencing the same problems. He went on to say that I could go into a Boost store near me and upgrade because I am due for an upgrade that would cost little or maybe just paying for the new service. Well I still can't use my phone while I still have service I have paid for. So I called back today and wanted to talk to a supervisor only for the guy to say "Well what is wrong?" and completely ignore the fact I asked to speak to a supervisor. I then told him again "I want to speak to a supervisor." I got put on hold for almost a half hour to be hung up on before they ever even spoke to me again.

In the process of trying to migrate over from Virgin Mobile. So many problems, I've lost count. 1st huge issue, the Boost Mobile rep did a factory reset on my phone, but didn't mention I would lose all of my pictures in the process. These were pictures from the past three years of my son, and are irreplaceable. Called Boost back to try to bring over my husband's phone number to the new family plan. Was transferred to 5 different reps, and only when I requested to speak with someone from the technical department did I get any real help. Can't seem to make this happen without lots of time and pain. I've spent "hours" working on this, but had I know this before, would have stayed with Virgin Mobile. Can't even understand many of the reps, who seem to be from somewhere in Asia???

My phone reset on its own. I called Boost to help walk me through the process but they were no help. No supervisor on duty, no access to my gmail or information to help and all of their reps talk in another language which is annoying. Especially when you're already annoyed over your phone not working. They told me some bs about me needing to send my phone in to them or something about 24 hours before they can help. This company is a piece of **.

This is the worst service company I could get. I ordered a phone online with this company but the package never arrived and when I called back, first they hung up on me and when I called back again they kept me a long time on the phone trying to get a representative, everything so just at the end they told me the package was cancelled 4 four days ago and I had no idea since they never called me. Besides, the supervisors didn't help me at all. This is the way how they lose customers. I hate this company.

I've been a Boost Mobile customer for about 1 year. I purchase $10 2G mobile hotspot almost weekly because that is what works for me. Each month at least once, after purchasing my hotspot, I will attempt to access it through my tablet and they will claim I have used it up within moments or hours of purchasing it without me being able to access it. When I call customer service to get the problem fixed I am never greeted with a customer service agent who understands my issue and can fix it, only to be told I have used it up and there is absolutely nothing they can do about it and I will have to purchase another $10 2G mobile hotspot if I want to use it even though there is obviously something wrong with their system and I have already purchased a 2G mhs that I have not used.

I didn't have my phone service for like 2 months (I know it's my fault). However, when I finally paid the $40, the service didn't come on. I called a representative and he told me my account was deactivated. I asked for a refund since my account was inactive and he hung up. I called back and had someone different. She asked for my PIN and I SWEAR ON MY LIFE I had the correct PIN (**). Whenever I had to change my payment plan it ALWAYS went through for **, now all a sudden it's not going through? I asked them when they deactivate a phone, do they delete the entire account info? She said no. I asked why did they take my money when my phone isn't even in service? If my phone wasn't in service, they should've rejected me making a payment in the first place. So I was pretty much scammed. Screw you Boost.

I just purchased the service and went onto a monthly plan. The roaming service SUCKS, hotspot is just as bad. As soon as possible I am canceling my account. Save your money and go with a reputable company. Why our government allows this company to exist is beyond my understanding.

I had been a customer of Boost Mobile with this recent phone for over 5 years. I had use them for over 10 years. I always make an advance payment before due date. I made a advance payment on June 23rd. On my account section on website there is a feature to cancelled advance payment which I did because I decided to switch to another company. On June 27th I switch to another company and the representative from that company spoke on my advance payment and was ensured it would be refunded. My due date was not until July 4th so service was never rendered. As of this date Aug. 3rd I still have not received my refund.

I JUST bought my phone one month ago. I've been kicked off line, dropped calls, getting messages that I'm out of data, and a few other issues. I've contacted customer service three times within the past week. All three times I've gotten different agents on the phone. They all use the same two "solutions" for the problem, when neither of those "solutions" addresses the issues I'm having. It's as if they're reading from a handbook and no matter what the problem is, they have this rehearsed dialogue.

I been a customer for over 7 years. I opted for auto pay so I can avoid late charges, fees, and/or interruption of my service. I get charged every month on the 21st but today (July 27, 2016) I decided to upgrade my phone plan from $30 per month to $55 per month. When I made change online in regards to the upgraded phone plan I was not informed or found any disclaimer/verbiage stating I will forfeit my previous payment. Neither was a prorate applied to the new monthly phone plan premium. How does Boost mobile stay in business cheating people?!? Where's the government that regulates these businesses and their unfair business practice?!?

I pay $55 a month for the services I receive. I enjoy watching movies on my phone but Boost is making it almost impossible for me to stream movies. Around about a week of watching movies on my phone, my service slows down drastically!!! The movies start to freeze every 5 seconds or less and the freezing time varies but it's at least 5 minutes long each time. I ended up buying a $10 data pack to watch more movies and that was gone in less than a day watching a couple of tv episodes. I'll be switching to another company very soon.

Boost customer care is easily the worst customer service I have ever dealt with! No one can ever figure anything out or explain anything. I've been mischarged and treated like crap by everyone I've talked to. It's like they train them to treat people that way! Here is my recent experience : On June 6th when I changed my plan to a family plan and added my daughter the guy on the phone at Boost mobile charged me $89 something then charged a separate transaction for $40.01, then I had a credit balance of $30.03 on my account. After multiple calls and about 3-4 hours on the phone with customer service they were gonna open a case to refund me only $30.03, the credit balance on my account, but the guy told me I would get my money back quicker if I just disputed it with my bank. So I did dispute the extra $40.01 charge that I didn't authorize him to charge anyway and my bank refunded me the money.

Boost mobile sucks, the data doesn't last even if you get the plan that's suppose to last a whole month. The data is gone less than two weeks. They are liars and they just want your money. I will be switching to another phone company Friday!! Sometimes you won't even get your text messages or calls, I had family and friends tell me they called and text me and I didn't even receive it, SMH! Terrible, just don't waste your money or time with Boost mobile!

I've been a customer for a few years but their last few months have been the worst (and ultimately the final straw). Their customer service reps are rude, argumentative, and overbearing. 3 times in the last two months (yes you read that right) I've been told I've used 85% of my data with 3 hours to 7 days. I question how this is possible when for years prior to that, this was never an issue but now all of a sudden is. Not only that, I turn off my cellular data when using wifi (which would be at he, at work and all of my family and friend's homes). When I call Boost the responses are never the same or accurate. I've also been double charged on multiple occasions. There's no online chat available or after hours call center options. Overall... They're FULL OF CRAP!!! Seeing as how I just renewed my plan last week I have no choice but to wait it out (not going to let them have my money for nothing) and switch companies.

I was with this carrier for six years now. In the beginning, it was good. I had no problems at all. Although, for the past two years, I've been having problems. I'm not happy at all. The service is terrible. Whenever I go pay my phone, the employee is rude and I do not like that at all. If they want people to know they are a good carrier and all, then they better change. I pay sixty dollars each month for international calls, and everything else. Although, when I call international, it does not work.

When I purchased my Boost phone I was assured that my area had coverage. Nothing could be farther from the truth. I have to drive a mile to get any service at all. My phone constantly drops calls and will not fully charge. Also the speaker sounds like the speaker at Burger King. It's horrible. I will not recommend them nor will I continue with this company. RUN. Do not walk away from Boost mobile.

My husband and I are long time customers. At first Boost was great. Very simple and no problems. Now they had me switch from $40 plan to a $35 plan where you are "supposed" to grow in data. You don't! The data for the month is gone within days. With the same usage!!! I am so sick of this. I have complained and they don't care. I am about to switch to another carrier at this point. I got extra data and my data was gone within a few days.

I have been with Boost for 3 years. On June 10th I ordered iPhone 5s. After looking at my bank statement I did not see a charge (online banking) so I thought I made a mistake so I went back on Boost.com and ordered the same exact phone and looked at my online bank account again and saw two charges for two phones. I quickly called to cancel one of the orders and was told it was cancelled and would receive my refund. Well I kept tracking the phone I ordered all the while NEVER getting refund for order I cancelled. I checked my email and noticed they shipped both phones anyways...so of course I tracked and Boost contacted FedEx to get cancelled order shipped back and to flag package... So in process of this they cancelled both packages and both got sent back to factory.

This morning, on July 4th, I found my phone service was disconnected. I received an alert about the balance on Friday but was unable to get my check in time (due to work scheduling) to cash it and pay my balance. I have been a Boost subscriber for about 10 years and have been on an official plan for about 5 years. My account has always maintained good standing. Currently I pay $120/mo for a 4 phone family plan, unlimited talk & text, with 5GB of 4G LTE data per phone. I called customer service and explained that I had a check, in my pocket, for $1057 - but I am unable to cash it because my bank is closed and I am at work until 9 pm and unable to get to any check cashing facility. However, today is my grandmother's 90th birthday and I am requesting a 24 hour courtesy of service (until I can pay tomorrow) for business reasons and so I can call my grandmother.

I was with boost for 2 yrs, and left late last yr. I was given a free month, and offered a decent deal. Due to the free month, my payment would not be due till the 25th. I paid in advance. I even signed up my daughter up for service. 2 months ahead, and a little extra before my advanced payments even ran out, problems. My due date was put back to my original date which put me two weeks behind and on the extension. After many hours of phone calls, 3 months, in a row, I was told each time the problem was solved. Well now that I need an extension I called, and again, it's already on extension. Well I give up. I will change companies, but I wanted to warn the public about their business practices. Not only the billing, the call centers are rude and overbearing. Each month it took an average of 3-4 calls and hrs on hold. Please people IT'S NOT WORTH THE AGGRAVATION OR MONEY!!!

I am on SSD and thought Boost would be a good plan. Well signed up for auto refill and supposed to get $5 off per month. Well instead they charged me the full amount. When I CALLED they told me the $5 was tax. And told me to call OK tax commission... Outraged at the $1 per $1 on tax then they hung up on me. I am going to turn them in for overcharging the disabled on top of that. Why should consumers have to watch every single penny without getting ripped off?!!

Boost use to be a good service. Now not so much. Bought new Aquos Crystal phone and worked first day then after that been having issues. Calling constantly with no resolve. Going back and forth to store and still nothing. All anyone says is it is a tower down in area. Which its not. Been with Boost almost 10 years and never had this much problem. I'm so done with their customer service. They are no help at all. I'm switching to another company. I'm tired of all the runaround I've been getting. Whatever Boost use to do in the beginning, they need to go back to because if they want to keep customers they need better service. Plus I find out this particular phone has known issues. If Boost knew this, why sell it? So disappointed in this company. I have referred many people over the years and got them to switch to Boost. I'm starting to regret my decision. This is just ridiculous. So long Boost as if you care that you lose a loyal customer!!!

I don't know what's wrong with their customer service number, but I can never get through to them. When I'm having issues with my phone, I can't call them from it, but when I use a different number to call them, they tell me I have the wrong number. Like how's that possible? Also, the high-speed data runs out very fast. Hopefully I can switch back to T-Mobile soon. I'm very disappointed with Boost Mobile.

I'm Boost mobile customer but I call customer service, I wait 30 minutes and never answers the machine - sends you to the web.

Me and my husband has been with Boost mobile for 2 yrs also paying insurance. When my phone broke 2 weeks ago I was told only my husband's phone had insurance while this whole time I was told by Boost store we both had insurance. 2 days ago my husband phone just stopped working. No screen show, no nothing, He has a drywall business. His phone is how we survive in life. Went to Boost. He told us we had to call Boost. Called Boost. Was told had to call another number. Finally got to the right people then was told I had to pay with a 20.00 deductible after paying 7.00 a month for insurance.

I left T-Mobile in the hopes of finding a better phone provider. I switched to Boost Mobile. From the very beginning they lied to me about my phone and service! They made no effort to fix the problems. They did, however, go all out and block me from their social media sites because I kept telling the world about them. And I will continue to do so. Boost Mobile, you're a bunch of thieving liars!

I am on disability, not being able to afford a home phone, fitting my needs for contacting someone no matter where I am and not qualifying for a 2 year contract and the cost of a regular cell account I activated with BOOST. So far every time I have called in about my account the last three months it has taken three calls. One to ask about why my account was not graduating to the next tier (pay on time, get more data). Each time my account gets completely changed to either a daily pay or some other option I do not want.

I was with MetroPCS for 10 years. I was very pleased with the company. Then T-mobile bought the company and it quickly went to ** (terrible customer service, ridiculous added fees, no discounts, poor phones etc). So, I moved to Boost. I've been with Boost Mobile 15 months now, and I've been very pleased with the service. They offer many giveaways, discounts, excellent customer service, highly flexible payment options (up to 2 weeks late... no problem!) and coverage/service is equal to Metro/T-Mobile too. They reward and seem to genuinely appreciate their loyal customers unlike Metro. I receive gifts like free phone accessories all the time! I pay less too! I'm really happy that I switched!

Hi! I been using a Boost for 2 years now, but I use a signal booster too, and I don't have any problems with weak signal, sending text, even MMS. I'll continue using them because they are very good for me.

I have had such bad experiences with this service! They con you into thinking you're getting a good deal. But you are not. My data disappears overnight without me even using it. I get very sketchy coverage. And I'm on the auto Re-Boost plan, which doesn't auto Re-Boost! I literally have to call them and do it myself! Which means I don't earn the extra data. Very unhappy. Am switching to another carrier!!

My experience with Boost has been the nightmare from hell. I have never ever had so many problems from a wireless phone company. I am going back to straight talk, they know how to value customers and treat their customers. I bought this phone about 1 month ago with the 60 dollar plan which was to give me unlimited everything and hotspot. Well in 2 days 8 gigs of data was gone, my phone frequently crashes and I keep getting messages that the battery is infected. The phone does not hold a charge. Customer service sucks. When you call you got to go thru so much bs to get to talk to a human being. Its ridiculous.

My wife and I have been with Boost Mobile for over 9 years and can count on less than 5 fingers the amount of issues we've had in that time. I understand a lot of people have issues with the company but so do any other company. Have a friend who works for AT&T and he tells me all the time about customers ready to jump ship and go with another cell service. No service is perfect and if anyone thinks so is living in a fantasy. I called to put my wife and I on a family plan so we have one bill rather than 2. The CSR looked at my account and saw how many years we've been with Boost and gave us an even better deal as a way of saying "Thank You." Her line and mine with unlimited talk and text with 7GB of data per month for only $25 each. The family plan with less data was $72. Great bargain and awesome service.

I was told that the HTC desire 625 I bought in April 3rd 2016 from "XTREME WIRELESS MORSE" was brand new and not a factory refurbished model. They took my money did not activate my phone. I was told someone in their store stole all the money. (BS) So I had to come back the next day to do over what they should have done right the first time. Very first day of service my phone freezes had to get on YouTube to find a solution to fix. Now I have not had this phone more than two months now it has crashed, died over 250 times in the month and 17 days I have owned it. But I go to Boost where I bought the phone from and they tell me that I can't get a refund because their store policy is seven days return. WTF you sell me a pos phone, lie to me and tell me it's brand new knowing full well it's a lemon? My nights are days and your days are my nights. Can't get a hold of anyone with Boost or HTC at night times.

Recently I was fraudulently charged for $500+... After the back and forth with my bank and Boost for two days, my bank was finally able to credit my account back. But here's when it got very weird, not very long after my bank refunded me, that Boost called. The rep on the line told me they were calling concerning the fraudulent charges. The rep then proceeded to give me a account number of some sort and a 800 number to call. I was told to just follow the prompts. Well come to find out the number Boost gave me was a merchant's account number and the 800 number was to the Bank of Guam's merchant authorization line. Can anyone explain why Boost was trying to get me to authorize the fraudulent charges with the merchant ID they had provided me. To me this seems border line fraud in a major way. Here is that info I was provided. MID: **, 1-800-991-9911.

I have been a customer with Boost Mobile for two years. Every time I call I have to push at least 6-10 different buttons just to get someone on the phone. Then when you get them on the phone they are either rude or don't listen and there's never a supervisor available. They did not seem to care what is wrong with your service and if you're waiting for someone that you can actually understand what they're saying. You might as well give up. Now I'm definitely going to be changing my phone service from them due to the fact that I pay my bill and somehow my services still gets shut off due to customer service error. This has happened more than once and when you try to address it it never gets fixed. They just don't care. I only gave them one star due to the fact I could not give them any so they actually get a zero.

This happen on friday the thirteenth of may. I was watching a movie clear with no blue rings from slower service when after an hour into the movie, my data gets yanked. Now prior to this I had been refunded several credits for over payments. Called that day about my data service why was my service slowed down. While I was on the phone with them my credit history was erased. The fact I was given credits that lasted until september was weird enough, by a phone representative named Maggie my history was erased. Due was changed. Now I owe more money than before. The plans they're advertising are not what you get. When call their representatives they tell flat out lies because they are only doing what they are told to say. You pay 40 dollars for twenty dollar service.

I purchase several Boost mobile phones under their REFERRAL program, they told me a third party advertised it. I was curious why they would let a third party lie to get them more business and the fraudulent third party make them look fraudulent - a big risk. And why now since you fell for the trap, want to monitor what people say about you and your third party lies? You even have a third party taking complaints. Where would I get a order number? More games.

I wish I could leave two separate ratings here. 5+ phone function, and UNDER THE TOILET as far as customer support. First the good. I live in very rural Michigan - sort of a techno bubble where NO services seem to reach and yet Boost does. Flawlessly. So as far as service of the phone goes, they are great and cheap and that is the only reason I put up with them.

So I pay my bill month by month by cell - They not only OVERCHARGED my bank account and overrode the amount I put in for my monthly payment, but they tried to charge me ANOTHER $3 to process ANOTHER OVERCHARGE of almost $20 and told me the only way to correct the problem was to go online and directly connect my bank account to their payment process... NOT JOKING!!! and even proceeded to instruct me how, telling me quote, "This way they could watch and see what was happening." Needless to say I had to call my bank and file complaint for the overcharge as well as block any future charges and will be phone hunting tomorrow.

I've had Boost almost a year. Recently got a new phone. The past whole month has been awful. I've messed so many texts coming in. Can't send them out. Days without internet. I've called and complained. After an hour on phone with rep, and so many different ways to try to troubleshoot phone, 2 minutes before hanging up the rep tells me the reason I've been having issues the past month is because they updating the towers in area, and says in 3-5 days will be fixed. How after a whole month of ** service do they know 3-5 days it will be fixed? I'm so frustrated. I'm going to leave Boost Mobile.

Where should I began. Smh. Lets start by saying a nice thing. It was okay service. They do surely have good lasting phones. I stay with them 2 years but thats because I never noticed something was wrong. I been checking my phone info account and my chase stuff so now I guess I pay attention. So recently I had a very bad problem with Boost mobile. But let me tell you before this mess I have noticed something was going wrong with my payments since before I never care about my money. Lol. Two weeks ago I was going through my phone thinking when I had to pay my bill. I saw I was running out of data and said I needed to pay so I went to the site boost mobile - try to see to do my payment check - the page have changed!

To save someone else from purchasing the service. I miss text messages all the time. People have said, "Why didnt you respond to my text?" I got so sick of not receiving all my text messages till I bought AT&T phone. The next week bad service and the phone does NOT work in all states!! DO NOT WASTE YOUR MONEY.

I tried since yesterday at 9 am to order their promotion for an iPhone 5s for $249.99 with a $100 account credit. Their website kept giving me a message to call them because there was a problem. They told me there were phones available but to keep trying. They did tell me they could place my order for me only I would not get the $100 credit. They even told me to try after midnight, which I did. I still could not order it. They even told me they would put my name on one of the phones to hold it for me.

Somebody in a Boost store used my credit card information to pay their cell phone. When my credit card company disputed the transactions we were told in writing that we won. So I called them today to get the phone re-activated and they lied to me saying they were collecting two payment equaling 74.45. Actually they were asking for the money we lost. So again I am disputing the payment and investigating all over again because after paying this amount they refused to activate the phone. Cancelled service with Boost - they are corrupt and the customer service is horrible.

I signed up for the $45 Growing data plan on the Oct 8, 2015. The plan started with 5,120 bytes of data in October, and it was supposed to grow every 3 months with on time payments. At 18 months, I should have about 8 GB. After 6 months of on time payments, my data hasn't grown at all. Their customer service said they would take care of it, but they have not done so yet. My only recourse at this time is to leave Boost Mobile the negative reviews, that I felt they earned all over the internet.

After purchasing the phone and adding minutes for the last year they disconnected the phone and gave someone else the number and won't let me use the phone again. Without paying yet another fee to fix their mistake. Anyone would be better off to throw your money in the trash instead of messing with this company. Complete scam.

I have automatic payments, every month Boost takes $40 from my credit card. One month they randomly decided to take $45.45. I disputed the $5.45 with my bank, they investigated and returned my $5.45. Yesterday, completely randomly, and with no communication, warning or notice, Boost "suspended" my account due to a "back charge". When I went online it said my account was suspended b/c I lost my phone! I didn't. When I called customer service they told me it was suspended b/c of the $5.45 back charge and I need to pay them that since my bank took it back from them after they stole it from my account. I went back and forth with 5 different reps, and eventually each of them agreed that I WAS OVERCHARGED and I do NOT OWE them ANYTHING, but each one was completely powerless to turn my service back on.

I went to purchase the Galaxy S3 brand new when I needed a replacement for my old S3 but coincidentally the website's warehouse was currently "out of stock" at that particular moment, so I decided, "Okay... I'll purchase the previously owned. How bad can it be?" BIGGEST MISTAKE EVER. Not only did it arrive defective with a bad microphone built in, but I noticed on the website that suddenly the brand new models of the S3 were conveniently back in stock and that the S3 models (new and used) had dropped in price just a day later after I made my purchase.

I've have been a Boost customer since the very beginning and have been a satisfied customer up until a week ago when I purchased a iPhone 6s Plus via Boost customer service rep with next day shipping. After purchasing the phone I was told I would receive a confirmation with the details of the order. Upon reading the confirmation I noticed the confirmation indicated the wrong color, so tried to contact customer service to intercept the order before being shipped, but got a rep that didn't speak very good English and indicated that it was too late to correct the order, then I was assured that FedEx would require signature.

If I could rate negative I would!!! I bought a phone in Dec 2014 from Boost. If you don't need any technical support, it's fine. But if you do, you will never get it work properly. I had so many issues that I can't even list them, from a change in my plan (that I was not aware of) to the fact that I am tied to them forever. My phone can't work with any other network. I bought a 4G (SHARP AQUOS CRYSTAL), and now I have a 2G :(. It connects to the internet... Sometimes. I got no support from Sharp either. Go ANYWHERE else.

I've been with boost for about two years. If there was any other company with an affordable rate I would've left boost long ago. When you try to reach customer service it will take a minute. When you finally get someone you can understand them because of their broken English. All of their customer service has been outsourced. So all you folks that see the commercial to switch your plan to boost, if you know like I know, you'll either stay where you are or choose Someone else. Boost is not the best move.