Boost Mobile Reviews

Network outages are a regular occurrence. This latest one ongoing since around noon central time. I'm seeing it has went on for several days in other areas. Tower upgrades they say, 24-72 hours they say. Apologize for the inconvenience they say. I am going to another carrier ASAP. Boost chat Supervisor Corazon says I can't return my phone and I will be sent to collections. Well to hell with them, we'll cross that bridge when we get there. Boost, you have lost a long time customer.

Boost Mobile has bad service and bad customer service. I was a customer, we're getting ready to be a former customer over 20 years. They turned around and change my plan and did not notify and tell me anything about it. When I call to complain, they charged me for unlimited for updated packet. When I'm supposed to have unlimited now they're trying to tell me that I am in Catlin 6gb when I should have unlimited. Boost Mobile is a fraud and they lie. I would never refer services for anyone to this company. THEY'RE ALL LIARS. Had to give a star to post. Really they get a negative 10 in my eyes.

I had been with Boost for a few years and finally had enough. The customer service is horrible and the comprehension of communicating with the reps is the most frustrating thing ever. My most recent interaction is that I had two lines.. Got mine switched and had to wait to get my sons transferred for multiple reasons. I finally switched to high T-Mobile, but refuse to go back to Boost. I'd rather NOT have service at all. I will literally go back to a rotary phone. My son had issues with his phone causing us to get the same phone from Apple, but a replacement.

Every time I contact this store for issues I am told to contact customer service or bring my phone in. When I take the phone in the staff has no clue and the manager is always busy or out of the place. Service has changed big time.

Okay so today July 15th 2019 I called Boost because they canceled my account. But I paid for my ** and then I call them and I say, "Why is my account canceled?" They said because I didn’t pay but I did. I said, "Can I show y’all a picture of my bank statement that I did pay so get my ** account activated?" But they said, "No you have to pay $30 then we will activate it." So I’m like, "What in the ** are y’all talking about?" So I hang up and call them again. This time they said I have to pay $50 to get my account activated. So they don’t know wtf they are doing when I pay $80 a month every month never later. So I give up on them. They suck **. Sorry guys but don’t do Boost. Do T-Mobile. It’s a lot better.

I have been with Boost Mobile for over a year until today. I have been experiencing service issues for weeks. Absolutely no service while at work which is 12 hours a day. Called and spoke with rep concerning issues 7 times and was told I could not receive a refund. I advise you to save your money.

The worst and I mean the worst customer service I have ever had to deal with. Their representatives either know nothing or lie to you about what they can and cannot do. They give you the run around and send you to another representative who also knows nothing and can barely understand English. They give you a fake name and won't solve the simplest issues. They only want your money and then they try to hold your number hostage if you don't pay right after signing up. They only know what is in front of them on a computer screen and can't do anything manually. I even had 1 representative fall asleep on the phone after they told me to hold please and I could hear him breathing. Even the supervisors are morons. Never ever get service with them because they hire degenerates off the streets of Bangladesh who are slower than special needs kids.

After simply asking Boost Mobile why my phone was on roaming in the usual service provider areas, they assured me the towers in the area were working fine. Obviously they aren’t because my device indicates that I am still roaming. I then stated that I would drop the service provider for a more competent one because they were unable to help or give a meaningful answer. They then offered to reduce my monthly payment by $10 and offered a free month of service. I begrudgingly accepted and then they gave me a code to type in to reset my device with the new plan. And now my phone has repeatedly failed to set up the service via update. So my phone went from not working well, to not working at all. Customer service has been unhelpful. After going through 4 or 5 agents I'm just done. This isn't worth it. I don’t even care about the free month and reduced payment because it is useless with my now equally useless phone.

I purchased an iPhone XR from Best Buy for a friend who passed away. He used Boost and I use Sprint. Boost locked the phone and won’t unlock it because of their policy to keep the phone locked for one year. His service was deactivated so the policy means it will never be unlocked. They won’t even unlock for a new Boost or Sprint account.

I purchase a phone from Boost Mobile because it was the one I wanted. The agreement was I remain with them for a year. Service during the year was horrible. Dropped calls and no wifi calling. I completed the year on June 27 of this year. I requested they unlock my phone. They said 24 to 48 hrs it would be done. In the meantime you can pay 3.00 per day rather than pay another month. To this date July 4th the phone is still not unlocked. Individual service people said it take 3 to 5 days which is already done. Another 24 to 48 hrs. After my call yesterday they said the five days started this last Monday. Unbelievable.

All I was trying to do was activate my daughter's phone and add it to my family plan. I spent over an hour just trying to speak with a HUMAN by phone. Gave up. Tried the support chat. Introduced with a name (implying an actual human) but it is a bot that doesn't understand what you say and therefore can't even seem to give relevant responses. Spent another hour trying to get a human by phone. Finally got one. Was hung up on. Next person? Also hung up on me. Next few places me on hold for ages, a couple wouldn't let me then talk to a supervisor (ARE THERE ANY SUPERVISORS?!). All the while, I kept at trying to figure out the problem myself.

Every store I go in at Boost in New Orleans it seems like the Arabs are racist towards ** people and ** people. And then they will not sell you a phone if you do not pay the activation fee which clearly Boost Mobile says they do free activations. But the people that work at the stores are only looking for a hustle so they lie about their own advertisement.

Called Boost Mobile on May 22, to unlock my Galaxy S7. I was given a reference number and the person confirm my request was honored. [Reference number **] Today, June 26, 2019 I ported out my phone number to another carrier only to find out that my phone still lock to Boost. My phone has already been paid for. My request has not been honored. I have spoken to more than 7 customer service agents and still the issue has not been resolved. I just finished speaking to someone and now they tell me I have to wait 48 hours on top of the month I had already waited. This totally sucks. I can provide proof that the request has not been honored by Boost Mobile and they just keep bouncing me from one agent to the next.

Never use this service. Worst company with no customer service. You will never get refund. It's fraud company. Send phone back for full refund but then after waiting for customer service 1 hour and they will say in 3 days you get but never.

I’ve sought out this page to report how utterly atrocious and infuriating Boost Mobile’s customer service is. I’ve had my last customer service experience just moments ago..I am done. If you decide to call customer service have a drink handy or a stress ball because you will be vibrating with anger and frustration at the experience. My complaint is this:

I have had Boost Mobile for about 5 years now. I must say that I have never had a major problem with connectivity and data reach. I get service in some pretty rural areas. I live right outside of a major city, services always work, I rarely use wifi when at home. Calls never drop, I get all of my messages, but sometimes they are out of order.

ONCE AGAIN I WAS SUCKERED INTO THIS JUNK SERVICE!! I swore I would NEVER GO BACK TO THESE PEOPLE BUT WITH LITTLE MONEY AND THEIR PROMOTIONS THEY GET PEOPLE EVERY TIME. I’m toooo pissed and there’s toooo much wrong with phone and service I don’t even have the energy to explain. Just know T-Mobile is the best, most professional service. Please go there and save the stress of dealing with a company who should have been obsolete a LONG TIME AGO!!

Starting not to like Boost. Paid my bill online with my Bankcard today. The computer accepted my payment but made it an advanced pay payment. I have had no phone service for 8 hours now. Three phone calls to cust. support. Nobody knows why the computer did that but they can't cancel the payment either. Elevated to IT support services. 8 HOURS AND TECH SUPPORT STILL CAN'T FIX THE PROBLEM!! My bank has paid Boost. Boost admits that they have been paid. Until tech support fixes the error they can't turn on my phone. TOTAL B.S. I need my phone on. You have the money. Turn it on and fix the error on your time, not mine.

Boost Mobile has all of their agents and sales staff telling people that Sprint iPhones will work with Boost which is a lie. They have everyone else believing it too. Go ahead, find a Sprint iPhone that is unlocked and put it into Boost‘s compatibility checker. It won’t work. Try another. You will get the same thing. But Boost will tell you to go ahead and buy the Sprint phone anyway, forcing you into a contract with Sprint with a phone worthless with Boost. Verizon unlocked phones WILL work. Try the compatibility checker for yourself on an unlocked Verizon iPhone 7, for instance. The problem is that Boost and Sprint has everyone believing the lie and not a lot of dealers will sell you a Verizon unlocked phone knowing you will use it with Boost. Someone is making money here off of this.

DO NOT BUY PRODUCTS from BOOST MOBILE ONLINE!!! THIS IS THE "WORST" COMPANY I'VE EVER ENCOUNTERED!!! I purchased an item from their online shop and cancelled it 3 minutes after I purchased it because they couldn't deliver it to the address I wanted. The Customer Service Agent told me it was cancelled and I would receive a refund in 5-10 days. She even gave me a confirmation number. Come to find out she lied. She never canceled the item.

They are the absolute worst company if you have any sort of problem at all. The customer service is the worst I've ever been through in any sort of company. If you call, you will have to go through a maze of options and automatized messages in order to get to someone, and when you do they are completely inept and kept transferring you over to somewhere else in order to go through another hour maze in automatized message hell to reach another person. The absolute worst. It's as if they don't want you to speak to a real person and make it as hard as possible. Do not switch to this company. The deals sound fine but the service is so terrible that you really are paying for what you get.

I've had the worst experience with Boost Mobile than any other carriers. I never get a representative from customer support in the United States only overseas that barely speak and understand English, their data drops constantly at the end of the billing cycle at the end of each month and their device insurance through Gadget Guardian is terrible.

Grandson bought a phone, giving his home address. No one checked the address to see if coverage was even available. It's not. So he had 50 minutes on an unlimited plan, Boost Plus (whatever that is) and he has to go six miles to get coverage. No data, no calls without roaming and charges. I have tried reaching out to the office at 2121 University Ave, STE C, Des Moines IA with no success. The phone has been off the hook all day long. I even tried calling the Merle Hay office and she said she would text the manager that I was trying to get through. No luck. Now they just won't answer even though they don't close until 8 pm and it is only 4:45. Boost is a horrible provider, no support, uncaring employees.

I bought a phone online and the package had the incorrect address and Boost needed to contact FedEx to update my address. They never called, the manager stated FedEx would not answer. Then the next sentence was it was too late to call. The manager argued with me of how I called a day after expected delivery date which was incorrect. I called the date of delivery. The end of conversation they stated they was not going to mail my phone back to me and I had to wait 48 hours after they receive the package back for a refund. I never wanted a refund, I want my phone I paid for! They did not offer for me to pick up a phone at a local store, no solutions period. I been with Boost for almost 8 years and bought phones directly from store. I am no longer choosing service with Boost after this horrible experience!!!

So for the past 3 months Boost is trying to tell me it's my phone. My phone is brand new and so is my finances. We walked through all the steps over the phone with them and nothing changed. Still one bar and I know it's the tower because they fixed it in the past and I had good service at one point but for three months no service, dropped calls every day and they don't want to send no one out to fix the tower. That's not good customer service. Thanks for nothing Boost Mobile.

Been having issues with my service since the end of March on 2 phones right after paying my bill. I’ve missed a promotional call. Have lost jobs. I’ve called back numerous times as instructed since they can’t call you back. I’ve had my issue escalated numerous times and with each escalation a new promise to be reimbursed and the problem fixed in a short period of time. I have dropped my plan down because I couldn’t use all my services and was given a partial credit last month to go toward the bill. Reluctantly I stayed believing that Boost would make it right as they told me. I was told before I paid my last bill if I was still having issues another month later they would credit this Month’s bill for the inconvenience.

Never file claim online. The process will lead you to a denied claim. If your claim is physical damage always state that first. The protection your policy covers will only be accepted if they can't push you off to the phone maker. Which their fees for physical damage is cheaper than this bogus insurance anyway.

Boost Mobile allowed someone to use my credit card information and when I tried to get the representative to give me the person's information he would not give it out, because he said it wasn't connected to the phone. That doesn't make sense, if a person uses a debit or credit card to purchase a phone there should be a record of the transaction. I just wanted to provide the information to the police so I can pursue charges or find out if Boost Mobile will.

I have a plan for 2 phones with 10gb data per phone. There has been many times that my internet was reduced a few days after the beginning of a new cycle. I don't watch movies, no games played, and an occasional YouTube short video which is rare. These internet providers are a huge scam that needs to be regulated.

I purchased a new phone from Boost Mobile. The services stay dropping yet along they turn my phone off after I even change my due date. I call in and talk to an agent and they basically told me they can care less about my child life. They on only want their money and can't change my due date until I pay them. So basically they said if my child have a emergency and need to call someone until they get their money he can died all they care.

I switched to Boost Mobile about 4months ago from Cricket. Big mistake because my Cricket worked EVERYWHERE! I switched because of a sale offer on a phone. Needless to say the service is horrendous! Whenever I try to send a picture it takes 15 to 20 retries to be successful! Who has that kind of time to send ONE picture. Imagine trying to send multiple pictures. Last night I needed to send multiples so after many failed attempts I had to drive around close to a Boost store and it sent! I didn’t even know people still had dropped calls until I switched to them.

Boost Mobile is a fraud company. They are selling locking phone and never unlocked the phone. I never use more. I am giving 0 stars. Not good. Use another company more better. Customer service really bad???

I noticed that Sprint "Boost Mobile" network towers have outages too many times. Brooklyn NY USA, last July 2018. I noticed that my $35 monthly plan with Boost Mobile 8Gs a month have been used up within a week. That was CRAZY. I hadn't used the internet at all. I called Boost Mobile customer care and they informed me that the Network towers were down, okay so I asked why had my GBs been used up. I had paid my bill about 3 days before. I didn't get a response. So I asked, "Will I get my unused GBs back?" I was told NO. THIS means that Sprint Boost Mobile is surely RIPPING Customers OFF.

I started at Boost Mobile in July of 2017. Bought their phone, and was very satisfied with service, payment, ease of area connection until 3 weeks ago. Storm hit in San Diego, and suddenly lost 90 percent of my phone connection. I waited for an improvement, and now decided to change my mobile service to another company. I am sure the Sprint towers (Boost is subsidiary of Sprint) were affected so I have no choice to end with Boost. I have learned, even though there is no contract, if you buy their phone, it will be locked for a year, which they were not transparent about at time of purchase. My phone is eligible to be unlocked. This is where my problem started. I have phone company picked out and am anxious to switch, but cannot for 72 hrs because of Boost's 'policies'.

On February 2, 2017 I purchased 7 Plus iPhone for the full price of $724.00 from Boost Mobile. I also purchased a prepaid plan card $45 each month. During my time with Boost Mobile experienced very poor service. As a result, I took my phone to Verizon. I knew that I would would need all the information for the phone, such as serial number, my four digit code number and other confidential information before Boost Mobile would release my phone and start a new service with Verizon Wireless, along with my phone number.

Had service with them for years. Made mistake of buying phone through them for wife. Didn't work. They tried troubleshooting and somehow deleted my wife's number and their only explanation was we would have to do without her service while. I mailed phone to warranty. Needless to say we took out different phone service that same night and they want me to pay them for phone! And I think they should have to pay my expenses. Don't use them.

I have been a Boost Customer for a very long time, I've switched to almost every other company but found myself coming back. I'm reading so many bad reviews but truth is Metro service sucks. AT&T and Verizon are way too high. So like Goldilocks and the Three Bears. Boost is just right.

Worst reception ever in Portland Oregon doesn't matter where you. Will definitely be going back to Metro. Much better experience. The phones are better. The service is way better. Yeah and I can't say much more. It's just lousy lousy reception. You can't ever do anything yeah and in the hotspot you can't watch a show or anything because it's so slow that it won't even. It just tiles and is it a waste of money.

I wish there was a button for 1/4 star or 1/2 star. I feel this company is not ethical because I've been lied to by several customer service agents and they refused to give me my 12.00. Technically it's not the amount of money so much as it is the principle of it, it is my money and they should have done what other reputable companies do to refund your balance once you are no longer with them. Boost Mobile was continuing to carry over my $12 instead of using it to apply it to the next month bill so, when I switched service from boost to another carrier they told me they couldn't do anything, I had to take it up with my credit card company. Long story short I still have not received my money back from Boost Mobile. I even had a 3-way call with a Boost Mobile representative and my credit card company and finally my credit card company said "I see what's going on here," and asked the the Boost representative to disconnect from the call.

First off let me express how terrible this phone company is because they really are. The promo phones are buggy, glitchy, laggy, whatever you wanna call it. They act as though they already have viruses on them. I have had to restart this phone 6 or 7 times in the 2 weeks I have owned this phone - the Stylo 4. This service provider is so behind you can't even talk on the phone and use the internet. They charge you 50 a month for unlimited data but don't tell you that the mobile hotspot data isn't unlimited and runs out very quickly. I can't seem to get decent service to save my life. I will be switching back to Metro. WAY BETTER service. This is experience was so bad I will campaign against anyone ever claiming Boost is worth a penny. This is the worst phone service in the world. Do not switch to them.

I recently was locked out of my phone for 2 days. I tried both days for a total of 8 hours in all to get the phone opened to start from scratch and put everything I remember back into the phone. I called Samsung, my phone is made by, who could not help me. I called my phone carrier and they could not help me. Both tried, as I said for the 8 hours in the two days service was lost. Then I decided to get another phone. I went to the Boost Mobile store in Saint Charles, Md mall and Miss ** took my phone, asked a few questions about passwords and my phone came alive. I was the happiest person on earth that I didn't have to buy a phone and try to put everything back in. Miss ** knows her phones. I was so happy I offered her a tip which she refused without hesitation. Boost Mobile is my store from now on but only in St. Charles, Md. Thank you Miss **.

No service, slow browser, browser locks up, phone touch options don't respond. With them 6 mos, got 3 mos free with my complaints. Lost a job opportunity because emails not posting, and so on. Excuse, upgrading towers in your area. Will be fixed in 30 days. This went on for 6 mos! Had horrible experience with local store in Dania Beach, FL, on US 1 just North of of Stirling Rd. ** manager accused me of being racist, after I had been back to store multiple times to try and get issues resolved. Tried to bar my Service & Therapy dog in order to stop me from coming in. I only requested she finish with me, she sold me service, before dealing with NEW incoming customers! STAY AWAY. I am back with Metro PCS. Happy & getting excellent signal, service & phone that works.

Was told couldn't split payment on two credit cards so had to get cheaper phone. It did not have features salesperson said it did so I took it back next day. I called first to tell them I was returning it. Said person who could do refund would be there at 3:00. He did not show up until 4:00. Then kept me waiting while he waited on many other people. He was aware that I am disabled. I was there for 2 1/2 hrs!!! They would only refund cost of phone, Not month of service or accessories. I would lose over $100. Even though they admitted salesperson was wrong about using 2 cards to pay, they said nothing they could do.

I haven't had data for a week. I need data for my job's app, so this is messing with my livelihood which naturally is extremely frustrating. Customer service is useless and doesn't know when service will be back up, but there is an issue that's affecting pretty much all of Long Island. They keep telling me to wait 24-48 hours and call again, but when I do nothing ever gets resolved. No explanation as to what the issue is, no estimated time as to when it will be resolved...nothing. I have had several other service providers in the past and have never had an issue like this ever. Even when I do have "working" service, it's spotty in many locations that other people seem to have no problems with. To have an outage like this and not even have the basic decency to let customers be aware of it isn't good business. I'm sure that this will cost them a lot of customers.

I love the fact that I can still receive call if my minutes have run out. I also like the fact that I can get a signal anywhere. Customer service is good. Set up is easy, and the selection of phone is good. Also most of their can be used as hot spot.

It's not the greatest company, I only like the idea that you don't have to pay extra fee like tax. The tax is included in the amount you pay each month. Their customer service is not that great, they sometimes are rude and don't know that you are trying to explain to them the problem.

Where do I start? A Verizon tower went out in our area and for some reason my Boost phone tried to connect to couldn't receive calls texts or connect to internet. Called customer service. What a joke. Was transferred numerous times, hung up on and lied to. Tried to get me to call Samsung since I have Samsung 7. What a joke. No satisfaction. They just plain suck. Nobody in CS speaks English so I'm without a phone with a special needs child at home with no way to get ahold of 911 in case of an emergency and forgot about trying to call the local stores. They never answer even when the so called rep called them.

I cannot wait for this last month to be up so I can switch back to Metro! Boost lied about everything to get me to switch. Now I'm stuck with service that is basically unusable until next month. I rather deal with Metro messing up my bill every month (they always correct it though) than deal with Boost ever again. This is proof that the grass sure isn't greener on the other side!!!

From the beginning, Boost Mobile was not very impressive. We thought the price of service was great, so we thought we could save a few bucks. Starting our account and service at the store took entirely too long, and the girl had to keep calling another store because she didn’t know what she was doing. She didn’t enter any of our information correctly except my name, then asked for a Pin we wanted and used something completely different. We stayed with Boost for about 7 or 8 months, until we decided we wanted to get new phones. We bought new iPhones direct from Apple. They transferred the first one with no issues. Okay, great. We got the second phone a week later and everything went downhill from there.

I just received the phone, the charger does not work. I have been on the phone with Boost for over an hour, transferred to 9 different people including Apple to purchase a new charger. I finally hung up in tears out of frustration after continually reaching people who could not help me. I am a customer for 8 and have bought several phones thru Boost. I am at a loss. I just need a charger for this phone and don’t feel like a should have to buy on thru Apple. I literally just got this phone FedEx today.

I was planning on switching to Boost so I could get the $25 iPhone 6s promo. I'm currently with a competitor service, and my iPhone 6s I got through them needs to be repaired, so I figured it'd be wiser to just switch my service and get a 2nd iPhone rather than paying the same price for a repair. I went to one Boost Mobile store, they took my info, then after making me wait, informs me that they need me to pay 3 months in advance, which the website did not say. The only conditions listed on the website were that you had to switch your service before 4/15/19 to a $50, $60, or $80 plan. She said the price would be around $260 total, which doesn't add up. 3 x 50 = 150 + 25 = 175 + activation fee... Yeah, there's no way that comes to $260, but whatever.

When nTelos Frawg was bought by Boost I went with them. I had to buy a new phone. When I had ongoing problems, no signal, dropped calls and voice breakup, I was told repeatedly that it was due to updates to towers, etc and I put up with it for a year. At that time I had had it with Boost. The sales rep told me I needed to upgrade to Sprint which meant I had to buy another phone. I tried for almost a year to get expected reliable service but nothing had changed. That and a rude sales rep in my local store made it clear that Sprint is inferior so I went to Verizon. Time will tell if they are better but I do NOT recommend Sprint.

I have been a customer of Boost Mobile for over 15 years. Boost service reception in my area has always been hit or miss but lately, it’s definitely been a MISS! My son and I have the same iPhones but different providers, he has reception on his. My phone on Boost Mobile, has NOTHING! He is standing 2 feet away from me and calls my phone, I can hear his phone ringing, my phone nothing! No ringing, no missed call notice, no reception! I send him a text with a picture, he gets NOTHING, I get error message, Failed to deliver! Phone shows 3 bars, I can’t make a call, no service! Yes, Boost has several low priced plans for their service, but when the provider doesn’t deliver, even FREE is overpriced!

I was with Boost for years because I figured that all plans that were prepay like that were the same. They are not. I switch to Metro because Boost phones have always broke down on me. I used to buy the insurance but anything that goes wrong with your phone it never seems to be under the insurance. Their phones are never high quality. The customer service is the worst I've ever experienced. When I did switch to Metro I had prepaid for 2 months ahead of time and it is still taking me 3 weeks to get my money back from them that Naomi and I'm still fighting them for it. Every customer service issue I have ever had has never been resolved in the nice timely manner with them. That is one of the main reasons I switch other than with other phone companies, you get better phones and deals but I will never go back to Boost.

I called customer service to have my Wi-Fi issue fixed. They had me reset my phone and it never reset nor did it work again after that customer service put me on hold at saying their tech support would help but nobody ever came on the line and I listened to their Boost promotions for about an hour which I would consider to be sheer torture I called back again explain my frustrations and house I just got left hanging on hold only to repeat the process and be left hanging again two different customer service people hang me out to dry leaving my phone and an operable and me frustrated.

I have been with Boost for years upon years and they offered 100 for 4 lines so I had 3 phones already and wanted to connect my son's phone and I went into a Boost Mobile store and told her I didn't want the plan of 4 phone if it was going to make it more of 100.00. She hooked it up without me saying yes and proceeded to tell me my bill was 125.00 in which I couldn't afford at that time. She told me there was nothing she could do and for me to call customer service. And there was nothing that they could do. I'm disappointed in the way that they handle their customers. A lot of you will say, "Well. It's a store's fault." But Customer service wouldn't do anything to make it right. I do not recommend this service as they will lie to you just to get you to go with them.

Boost says I'm using hotspot data when the hotspot is not even turned on or enabled. Customer support just acts stupid and talks in circles. Been thru the same diffusion the times with promises to find answers with a subject matter expert. They either do nothing or say I'm wrong. I ask for proof with nothing forthcoming because they are lying. Don't use Boost.

Purchased a pre-owned iPhone 6s on January 31. Freezes on and off, then the screen completely stopped working. Called Boost, they transferred me to claims and was told I receive a replacement no longer than March 4. I returned the phone as instructed on the 25 of February. Noticed March 4 was near and I received no tracking number. Called again and was told I would have wait an additional 7 to 14 days. Feed and not wanting to receive another defective phone I requested a refund instead. Boost kept transferring me to the claims department stating, they have to refund me.

Please please please be aware of the fine print with Boost Mobile and their ridiculous rules when it comes to having service with them. They put locks on their purchased cell phones for 1 year to keep you with their plan. They advise when trying to go to other plan phone service it takes 3 to.4 Days to unlock a purchase cell phone with them. Reps indicates, "You are leaving us when we give the lowest fees for a plan so yes we lock up our phones even if you purchased it." I'm now since Saturday March 2, 2019 with no phone service with other phone carrier because of cell phone being locked. I've explained to them I have a sick mother with cancer Living in another state whom which I can’t reach. A supervisor showed no empathy or care about the situation and just advise you have to wait. Please please do not go with Boost Mobile for phone service.

I have been contacting Boost in regards to not being able to use my phone service for a year now so that shows I was a good customer but received poor satisfaction. They lies and say they will escalate the call and have the issue fix in 48-72 hours. It’s been a year. No fix. They say they can’t give me the corporate office number. They don’t have it. They don’t document notes as they should for to show the calls they receive of poor customer service and satisfaction. All they says is purchase a new phone and favorite words is, "I’m sorry" and "I see. Don’t you worry" but can’t give the satisfaction of customer service they pretend to give. They is becoming a rip off since so many has switched over to them.

They had a special I signed up for it's on their website but after I did it they said it was over but it's still on their website you can do it. So please run from them. They are cheating people out of money...

I recently purchased a “certified pre-owned Apple iPhone 7”, for my grandson from Boost’s website which cost 279.00. I could have purchased the exact same phone for 199 but the certification came with a 1 year limited warranty from apple, so I chose to spend the extra money. After downloading my grandson’s entire iCloud full of stuff, the new phone needed to be charged but lo and behold the charging port was broken. The charger could not fit into the port because of a blockage.

I have been with Boost for over 2 years and have always had great service with them, even customer service online and in store. Best service I ever had with great pricing on phones and plans. Also, every year I get new phone, the ladies in my local store are the best, they know me personally and what I'm looking for!

I've been with Boost Mobile for two years now. It has been a negative experience. So bad that I am switching service soon. My phone loses service all the time. Customer service in CA hung up on me when I contact them about the issues that have been happening more frequently with hanging up on calls or not receiving texts and calls. How the bars go up and down it's ridiculous. The first time I contacted Customer service they gave me a number to reset my phone. I did that. Nothing change. Then I contacted customer service again and I was hung up on real fast by a man who I could barely hear on the phone. He was talking so fast and low then he just hung up without letting me tell him further details.

Boost service is awful!! Unless you use wifi, there is no data service. Some calls don't come in. Texts sometimes go through and sometimes don't. Have received texts 3 days after they were sent. Stay away. Terrible service all around.

When you call customer service to try and fix the problem that the last girl I talked to said it was on auto pay. Now my phone is not working and I could get Trump on the phone than your customer service.

Wanted to switch to a family plan. Would rather have a root canal. 2 of the members had already paid for the month, according to c.s. we would lose almost $100 because it's starting a new plan. According to their website that's not true. I've been with this company for too long. I'm done. Go somewhere else... Anywhere will be better.

Still using flip phone paying monthly since 2009. Used to pay easily on Boost website, which quit working about March 2018! Was told today "they have been working on it." About a week ago, "Searching for Service" would never hook up when turned phone on. Called today & did wait for about 5 minutes to talk to first person who gave me a code to enter, probably to reset my phone. Transferred to "tech" and had to re-tell situation. Finally told her to quit talking so fast. Another code that failed. Wanted me to remove battery: I have no idea how. Finally told her will just abandon this mess for small amount I now have on account.

Try to talk to a human being is nearly impossible. The app is very basic and doesn't work properly. Choosing an options and clicking on it takes you nowhere!! When I was switching back to MetroPCS the lady held my account numbers hostage and at first would not give them to me. She finally gave me two of them and when asked to speak to her supervisor- SHE REFUSED!! Are you kidding me?!?! I know her name was Anna. After several minutes I got another one but still needed a fourth account number. I had to call back and again was passed around and questioned to my intentions. Nearly 45 minutes it took. You know things are bad when they try and keep customers in this fashion. Shameful behavior no one should have to endure. Beware of the mobile company people. Trust me.

I've been a customer for about 10 yrs when it was 50 dollars a month and every month you paid on time the monthly bill would go down to 30 a month. I bought a new phone about October and worked fine but I would not get internet. Well it's Jan and still don't have internet. I've call over 6 times to customer care to just been hung up on. Spending a hr and half on the phone with them to get hung up on and to be so pissed to nothing solved and just dealing with a phone with no internet. Yes I can use wifi but that's not the point. Well tonight I talked with a supervisor and said it would be a couple days till someone can get back to me to fix the problem even tho I been waiting almost a year. So pissed. All I have to say about Boost is don't do it. Ya it might be cheap but you get ** service and garbage coverage and customer service is at their own time. BOOST SWITCH. DON'T DO IT!!!

I should have never switch from the 50$ to 35$ plan. They honestly might as well say 35$ unlimited talk text and if you only like listen to music and search a couple things online that will sometimes take minutes to load. Honestly why on the hell is 2G a THING in 2019? Am switching because I can’t get no help to change plan even after it been a day after and customer service haaa. Good luck talking to a robot or you can send a email to have a chance to talk to a actual human. Now that good service???

They have horrible customer service. Have not had a good experience with them in the 3 months I've been with them. Switching asap. Their app sucks, customer service horrible. A bunch of extra charges when you first start up. I have never been so annoyed with a cell carrier before.

Boost Mobile will hold your phone hostage for longer than 12 mo. Due to FCC laws phone holders can now refuse to unlock your device before 12 months after being registered on their network. What they don't tell you is that if your device is repaired by Apple and your serial changes then the 12 months starts over. This is what happened to me. I spoke with multiple representatives that all confirmed this. This is a total perversion of this law. I will never do business with them again and I recommend no one else does.

My Mom had me purchase, with her credit card, a Moto E5 plus, phone for my Christmas gift on November 18, 2018, through the Boost Mobile website. When I activated the phone it wouldn't stay connected to the internet. I contacted Boost Mobile to ask for a refund and was told since it was past the 7 day warranty I would have to deal with Motorola. After three weeks of dealing with Motorola I was sent a new phone on January 18, 2019. I activated the phone the next day and had the exact same problem. I called Boost Mobile to again ask for a refund. I was again told it was past the 7 day warranty but I could use their Buy Back Program.

I recently went into Boost to purchase a new line. I was bringing my own device which was unlocked. They put in their SIM card and made me pay $77. After the payment they realized that my phone was not recognizing their network and was not compatible. And they wouldn't give me my money back. They said it was my phone's fault. I went to T Mobile the next day and added a line. They were so mean and incoherent and wasted more than 5 hours of my time troubleshooting. I would never recommend this service to anyone, especially the store on Main street Woodland, CA. Stay away from Boost and join more trusted companies. At least you won't feel cheated even if it costs slightly more. Actually fun fact, I am paying less in T Mobile and their customer service was A+!

I've been a Boost customer for nearly a decade. My daughter bought me a new phone for my birthday costing $353 on November 9, 2019. She paid for a month's service as well. The following month I paid for another month's service $50 unlimited talk text and data with hotspot. On December 26 I called customer service inquiring about a promotion I thought I would be eligible for when I was asked to provide my personal pin then placed on hold, then disconnected. I tried calling again but I could only reach an automated voice message telling me my account had been suspended.

I really wish I can give negative stars for Boost Mobile. I was a loyal customer even though I had few little issues here and there throughout the years; but the one big breaking point was when my daughter had a pseudoseizure. She collapsed on my floor and could not see me nor could she move. I dialed 911 and I could not be connected... Over-and-over-again I dial 911 and Boost service would not connect me. After this issue they never did anything about it; no sorry, no nothing! I only got, "Ma'am there's an open ticket and we haven't found any issues." I do not recommend Boost Mobile to any parents.

If you live in Auburn WA and pay your bill at the North Auburn store be aware that the store's service charge is $3.00 not $4.00. They will try to charge you an extra dollar on your bill from of which is not fair to the unexpected consumer. I have been charged this a few times myself and every time I go into the store to pay my bill now they always try to stick me with that extra dollar. Now you say, "A dollar what the heck," but when they are taking everyone that pays at the store that can be a large amount of money. This is not only unfair to the consumer it is also unfair to the company.

We were simply looking for an unlocked phone online and saw that BOOST was selling pre-owned phones for a fair price. We put it in the cart and paid for it. NOWHERE did it say that purchase requires service ANYWHERE!!! Nowhere were you required to click on terms of service for the phone stating that a contract was required. To make matters worse, we go to return the phone and they say that there is a 7-day return policy. Never posted anywhere. No receipt with terms and conditions in the box. No emails stating the contract terms. Nothing. Just an email confirming purchase, then one more with a FedEx tracking number. I could only imagine what they would try to pull if we DID sign up. Shame on you Boost...shame on you SPRINT. We will NEVER even CONSIDER your plans again. Crooks. Period.

I have had Boost Mobile for about a year and a half. I set my account up via their auto pay method to which my debit card would be charged $45 a month for my plan. Several times within the past year, when I attempted to make a call I was told by an automated message that my account did not have enough funding in it causing the use of my phone to be of "limited service".

Updated on 01/15/2019: So finally after making an FCC complaint I got to get in contact with a general management representative from Sprint PCS representing Boost Mobile. They still refuse to unlock my device which I have stated in a previous complaint. Apparently they have a policy against customers recording their calls but they want to record ours if Sprint/Boost Mobile had nothing to hide and was not doing anything wrong. Why would they care if we recorded them. If they are recording us any more serious issue strong-arming customers that cannot use their service and do paying for service that cannot be used in order to have your device unlocked is an unfair practice in my opinion.

Overcharged twice by Boost Mobile, once at their store, once with a card. The lady at the store remembered me, got that one resolved. Customer service is almost nonexistent. They will rip you off just a question of when.

I pay about 35-$40 a month and they give you a lot for the money. I get hotspot but the internet is kind of slow so that’s what I’ve been but it does work.

I have had Boost Mobile service for some time now. Service is horrible. The customer service is worse. It's always "Can I get your address"? "Yes sir. The tower is being serviced". Most of the time my phone reads 3G with maybe 2 bars on a 4G service!! I strongly advise that you get what you pay for. Don't buy Boost!! Cricket Wireless is a child of AT&T. I'm going there. Way better service and coverage area.

I’m became a recent new customer with Boost Mobile switching from Metro PCS. Everything from confusing three SIM cards to the activation, I should stop right there and just stick to Metro PCS cause I never dealt with so stress, and this is what happens when you just be curious and try something different for a change. I want to switch but Customer Service is like keeping my account number hostage. I message them and got a reply back like.

I switched from Metro PCS to Boost back in October. I recommend NO ONE switch to this ancient service. Stay with your carrier!!! I have voiced my concerns and complaints to customer service, for months after troubleshooting, reprogramming phone, having towers checked in my area. The end result is...CALL DROP, NO INTERNET SERVICE (very weak signal), CANNOT RECEIVE ANY PICTURES OR MMS WHILE ON THE PHONE, (if you're lucky to get a signal) cannot use internet while making a call. Overall...what Boost Mobile is advertising are complete lies. The signal is so weak, I regret every day that I switched from Metro. I will be going back as I said, and to whomever is reading this. DO NOT SWITCH TO BOOST. Find another provider or stay with your current carrier.

This is by far, the worst cellphone company on the market today. I’ve had my service switched to Boost from Cricket a couple of weeks ago and it’s been pure hell ever since. It only works if you’re sitting under a Sprint tower. I try and make a call and I get a message, welcome to Verizon Wireless to complete this call you will have to purchase a calling card. I’ve contacted tech support with no help. They claim it must be my phone. Of course they are going to say that. Funny I didn’t have any problems with Cricket I told them. Stay far away from this company.

I am a seven year loyal Boost Mobile customer. I have their unlimited data plan and have been quite satisfied with them for many years. Just this past month, however, their service has become beyond sketchy. I have a Galaxy S5 phone. Recently, no matter where in the service I am I have no service. I constantly have to restart my phone or turn airplane mode on then off to attempt to reconnect service which then only lasts a few seconds to a few minutes. I'd say that 80% of the time I have no service now, in areas I've always had service before. It's getting beyond discouraging.

Getting switched over to Boost Mobile was the worse thing I could have ever done. I have had nothing but problems with the service and phone starting the first week I got it. It's gotten worse over the past few months. It now doesn't let me get on the internet. It doesn't even load the home page. All it does it either keeps loading or gives me an error and tells me to check my connectivity. I get the unlimited data plan so my connection shouldn’t run this slow for it to tell me it can't load a webpage cause it took too long to load. I have "4g" where I am at so I "shouldn't" have any problems. I called Boost Mobile and I also got on the Boost app and contacted someone about the issue I am having.

BOOST REFUSES TO HELP. I made a purchase last night and attempted to cancel the order this morning before it was shipped out. I called in once to cancel the order and again to confirm the cancellation because I had a feeling it was not actually being canceled. I got a case number and was told it was a cancellation number. I asked for an email verifying the cancellation and was denied. Two hours later I got an email with a FedEx tracking number confirming the product was never cancelled, as I figured. I called back two times and it was like a bad Monty Python sketch full of circular conversation with a person trained to evade questions and offer zero explanation and lie to get out of the call.

I am in a financial bind until Wednesday. I called Boost and the representative was awesome. I have to switch to the daily plan for a couple of days. I was a couple dollars short and she covered it for me. Thanks Boost and the representative for your understanding and great service.

So I have been a Boost customer for a little over a year now and it is crap. My phone broke so it had been off for two weeks until I could get a new one. When I did I called Boost Mobile to activate it because it was being difficult online. After two hours on the phone with reps who don't listen to what you're saying I demanded a manager. I had to demand the manager from one of the reps four times before he would let me speak with her. She did get on the phone and fixed my issue though.

I switched from Metro, somehow I made an advanced payment. I talked to customer service. I was told this could take 7 days. It only took seconds to take my money. I’m very unhappy with the service. Never get over two bars reception. If it takes that long I will be taking my business elsewhere. I made a mistake switching. Avoid this company!!!

Ten years of experience is a validation of my customer experience with Sprint/Boost Mobile. This company to keep value and integrity in products and services is substandard. As many leave as unsatisfied customers Boost continues to shun their deficiencies in products and proficient connectivity. Finding that the ill willed department managers are following decisive marketing scripts, and scams to unbeknown consumers. Product promotions are used to swap out current plans for more expensive products. Consumers are not credited for defective services and forced to adhere to plans without related information of the customer's plan or customer value status. This is where we as consumers can stop a company from profiting while ripping off loyal customers. Equipment sold by Boost Mobile is through ZTE - one of the world's worst products with spy capacities within the equipment.

I just became a Boost customer last month. And I am NOT happy with the service for one. I called customer service yesterday because my internet was running very slowly. The man who assisted me changed my number without my authorization. Now a number that I have had for years could be completely gone. There has to be rules or something. Because it was done without my permission by their customer service. I need answers and I am very disappointed.

I recently switched to Boost and it was A MASSIVELY HUGE MISTAKE!!! These people are the scum of the earth! They are dishonest, deceptive, and thieves! Before I switched to Boost I informed the salesperson of what my needs and wants were. Explained my reason and the importance of them. I did this several times. I told her it is a must for them as well as their phones to have actual wifi calling because no cell service and I mean none picks up at my house. I have to make calls and text and also receive them via wifi calling. And I know this through trial and error that it is the absolute 150% only way to do so. I told her I have 5 kids. I am a single mom and my oldest just started driving so it is an absolute must to have a phone that works.

Boost Mobile free when you switch phones are absolutely horrible. Paid insurance on it and stopped paying for insurance shortly after. When it's time to upgrade the prices become even more outlandish. Their phones are not worth their prices. And way too easy for scammers to hack. Bring your own phone is the best. Have a lot of dropped calls, phone freezes, and now blackouts. Refurbished phones shouldn't be sold as new ones.

I have fairly decent credit, choose to go with Boost because the no contract (divorce). Well fast forward 3 years. I'm still with Boost, have been getting countless emails and text from Boost Mobile about their BoostUp! Program. Over a 12 month period if you don't miss a payment they offer phone "financing". I applied for their BoostUp! Program, only to be told that I owe a balance to Sprint Mobile (Former Cell Provider). I knew I didn't have a balance with Sprint, but still called to verify that I have a zero balance with Sprint.

I’ve been with Boost for over 5 years. They have changed the online feature so you can no longer view incoming calls. It only shows outgoing calls. This is irritating as I need important numbers but can’t view them. When I called the representatives tell me different things. One said he could view my calls, another said they can’t show me incoming calls at all. They lowered my bill saying I have been a loyal customer but didn’t mention my internet would be slowed down when they reduced my bill. Looking for a new phone company.

I have been a Boost mobile customer for 5 years and loyalty does not count for nothing with this company. Watch them. Because they advertise 4 lines for a 100 per month if you transfer your service from another carrier. But if I want 4 lines I have to pay 130. Their customer service sucks. They lie about their finance program for phones. They are sorry. I have problems with the service 50% of the time. The main problem is dialing out. Sometimes the calls will not go thru.

Bought my first phone from Boost Samsung S2, had and it was working fine but missing a feature, cannot remember which one. Was notified by them that the cell phone towers were being updated and S2 would no longer work right with their updates. Purchased an S6. Hate call waiting feature. Went through the steps to disable it and the page with the On/Off features was missing. Boost said to contact Samsung, they said it is a provider problem, never got anywhere with either. Stuck with aggravating call waiting.

I bought a ZTE phone from Boost Mobile. First off their Network service sucks in Omaha Nebraska. I live a quarter mile away from the store that I bought my phone from and I don't have service inside my apartment. I have to go outside in freezing cold and snow to use it and it doesn't work where my work is at and spotty all around Omaha and Council Bluffs Iowa.

I switched to Boost Mobile in June after experiencing a billing problem with Metro PCS that I was unable to resolve. Their customer service sucks, but their cell performance is superior, until you have an issue. Now to Boost, new phone Galaxy Perk 7, $25 setup, Same $50/mo unlimited all... except all has not worked since I switched. Emails don't load/send, VM do not post, or show, but when they do are inaccessible, internet access spotty, missed calls... Suffice to say excuses about upgrading towers & service in my area since I joined do not cut it. Got 2 months free (2 separate complaints) service, after hours spent on phone trying to resolve issues. Does not make up for missed work opportunities & clients lost due to my lack of response. I will be switching carriers, but not before launching a claim against Boost for lost income due to lack of service performance. I will say their service operators do try to fix issues that are basically beyond their control.

My LG Volt 2 (LS751) came up service disabled. Yes, I have had this phone about 2 years... After contacting CS, (after the 15 min it took me to get thru the prompts) and troubleshooting with the code they gave me, I got connected with another who did the same thing. (I could almost understand what was being said, have only once called CS and talked to someone who spoke fluent American English), and then a guy came on and said they were sending a new sim card overnight express. They did. I called back and did as instructed, Still service disabled. Said my phone was dead or had something go wrong to where it wouldn't receive a signal.

I had been with Boost Mobile for 4 years. My daughter and I had a great plan and not bad service in California but the minute we moved to Montana hardly any service and no data. Still paid the 60 dollars just to have a phone so I could find work. But I would not get the calls just the voicemails. I finally decided to go somewhere else. I asked for prorate refund and they refused to give me a refund. This company sucks in customer service. I recommend NOT going to them for cell phone usage.

My son has a Boost cell phone was hacked. Got another cell phone from them. Brand NEW they said. His number came up with a whole different person’s name anytime he called me. PLUS...cellphone calls and texts were NEVER delivered to me or his other associates! On top of that...when he went to complain about this...Boost website directed him to another website that doesn't exist! Something shady going on with this company. And I am going to have the proper authorities investigate this sham! Got that right!

I called to pay my phone bill, after I made the payment I realized I overpaid. I called Boost Mobile and spoke with Ben. Ben told me I would have to wait ten business days to get my refund. When I asked why he only said, "That's our policy." Well the next day Boost Mobile took another 87.00 off my debit card. I called again and spoke with a supervisor who was just as Dumb as his employees. Of course he transfers me to another department. Which in turn is no smarter. Why do they have the right to take your money and make you wait to get it back when the issue first started with their untrained employees who don't know the difference between a refund and a debit. My whole family is DONE WITH BOOST MOBILE!

I have been with Boost since 2009 except for 2 months I had switched to Metro PCS. In July I called to change my card info and make a payment. I asked the representative to take me off of auto pay because I have been on auto pay since I started service back up, after a minute or two he comes back and tells me it has been removed. According to their records I went back into my acct to put auto pay back on, no other transactions were made, just auto pay was added. I didn't do that and what would be my point if I made sure it was off before I got off phone. I know I wasn't gonna be able to afford auto pay the next month. I contacted FCC and they told me the same thing. This is ridiculous. Why would I set myself up like that but how can you argued if that is what they are saying. Now I'm more in debt because I have $100 in overdraw fees. Who does that?

I can’t believe that Boost doesn’t have a universal 5 star rating. They are the lowest cost cell/data I’ve found anywhere and the plans are totally flexible. I was able to suspend for two months when I was out of the country, it took maybe 5 minutes on the phone to set that up. Good luck doing that with AT&T. I have had perfect service in Florida, Washington DC, rural Pennsylvania, Buffalo/Syracuse NY, and Chicago. My plan is the $35 re-boost with growing data. With autopay you get $5 a month off as well as a growing data amount that goes up to 5GB with no extra cost. It’s been great and I’ll stay with Boost until I’m dead and decomposing I go soft, fertile earth.

I guess you don't know what you have until you change it. Before Boost Mobile I was with Metro PCS, at least when I changed from Metro to Boost they had refunded me my complete monies without questions asked. Their customer service was courteous. They would fix any issues on the cell phones, were fairly easy to reach not so many runarounds like Boost Mobile. I paid for two Cell phones with 8gigs only to get slow service. No internet, the hotspot doesn't work on my daughter's tablet. A huge disappointment. The picture texts changes the picture and sends out the wrong one.

Ported to Boost Mobile through Traverse City store Michigan, representative was unable to start the set up of our new account with using our address and needed an alternative address to begin. After over an hour later and leaving the store returned home to find out NO service at our residence. Called the store back and explained situation the rep located where I was calling from and was told if I go a few miles in either direction I would be out of the roaming area and sales are final with no returns and hung up.

1st of all I'd like to be able to understand when the customer service person speaks to me... It would be most helpful if they could hire ENGLISH SPEAKING AMERICANS!!! I have been trying for the past two weeks to get this phone unlock from BOOST carrier so I CAN transfer elsewhere!!! They 1st told me I had to wait until Oct.27, 2018 for the full year. I Purchased this cell from them for OVER $200 and now it's a paperweight!!!

After having my service over a year and replacing my phone due to cracked screen, I went to another carrier for better service. They refuse to unlock phone saying the phone itself (replaced) had not been active a year even though my account was active over a year. BAD BAD CUSTOMER SERVICE.

I purchased a LG Tribute, with insurance, for a friend. After 6 months the phone stopped charging. Boost insurance referred us to LG for manufacturer's warranty to help because the device is under a year old. What is the point of paying for insurance if Boost does not help you resolve the issue on the newer device? It leaves the customer (like me) paying for a phone monthly, losing a phone for TWO WEEKS at least, and no help from the company (like a loaner phone) that you pay for the insurance through! Who wants to pay a month for phone service and only have their phone for half the month!! Boost doesn't care to resolve the issue! They just want you to get the phone so they can get their money and refer you to the runaround when you have an issue with the device! Worst customer service I have seen in years! Stay away from Boost!

They lie and scam. They intentionally limit your data well behind the 3g limit if you actually use it. My download speed is .05 mbps which is nothing, yet I show full 4g LTE bars! They lie and scam us. Been with them for years, but enough is enough, I'm switching providers asap!!! Literally scam us on our data. Unlimited my **! AND I UNDERSTAND THAT MOST UNLIMITED PLANS CUT YOU TO 3G (4 mbps) after you use too much. But they don't do that, they just cut you off! Just paid my bill and can't even use Youtube! I AM DONE BEING TAKEN ADVANTAGE OF, DO NOT USE BOOST MOBILE, TRUST ME!!!

Let me first say that like most on this site I have been with Boost Mobile for several years. And for the most part I enjoyed my time as a customer. Up until recently I went for a new plan the 2 line family plan. Now not only did the Salesman at the Boost store sell me the wrong phone (which I told him was ok because I know retail can be a pain) but he also lied about the phone plan.

About a month and a half ago I started having data connectivity issues. I contacted customer support after 2 days of trying to find solutions online via wifi. From there I got the runaround. They were always friendly enough. Just never fixed the issue. They credited me for 4 days of service and told me that was more than fair. Told me the issue was fixed...when it wasn't. Then they referred me to Motorola where they told me that they'll replace the phone but either wanted me to pay $35 or put up a deposit of $150. When I told them I couldn't afford it Motorola sent me back to Boost and told me they can replace it. So I went to the Boost store nearest me who told me they can't replace it if it's outside of 14 days. I've wasted time, gas, and money not to mention mental stability. They make me want to pull my hair out. So now here I am a month and a half later and still no service, and still no refund. If you're reading this and are thinking about getting Boost DO NOT!

My previous cell phone broke and I had 10 minutes to buy a no contract phone. Ran into Walmart and grab the first thing I saw which was a phone that came with Boost Mobile. I have never in 49 years of life made a worse decision than getting this cell phone service. I am a Rideshare driver with Uber and Lyft and boost mobile networks always crash to the tune of causing me to lose 32 hours of driving time! 32 hours in one month. I am filing federal complaints and I want them to reimburse me every penny I've lost for those 32 hours of driving. I have over 300 screenshots different times different days with the error messages: NETWORK ERROR or NO INTERNET CONNECTION!!! Without a phone I cannot work. If anybody wants to get together to file a Class Action Lawsuit for lost wages let me know!! I AM DEAD SERIOUS.

Well I have been with Boost Mobile for a while and now I'm not with them anymore. I paid $107 every month on time. I had insurance on my phone. When my phone broke I called them and told them made a insurance claim. I just had to go somewhere else because they wouldn't help me. Just tell I didn't have insurance on my phone. So can anybody tell me where my phone went to. I went without a phone for two months and but I paid my bill so I'm just saying I will never ever go back to Boost Mobile ever again. They are the worst phone company ever.

Bought LG K30 at Boost online. The phone is defective - when you text a photo to someone they received a different photo from your files. It's been only 6 days I have it. Customer service ask higher management if I could return or exchange. Management decided I can't return because it's been 10 days from FedEx shipment. All I can do is to sent it to LG company to repair it. I won't buy anymore on Boost online (even it's discounted). Too much headaches. I be planning to switch to a new carrier. Maybe a little expensive... but it's what we pay for is what we get.

First off I would like to say that I have used Boost Mobile service for about 5 years and never once had an issue or problem. I have been trying to unlock my sim to switch to a new carrier (which I didnt really want to do) for almost 2 weeks now and for whatever reason no one that I've dealt with seems to have a clue how to do it. First I went to my local Boost Mobile store here in Waco TX and the guy said that I absolutely could not unlock my device to switch carriers. So I call the customer service number and the lady tells me it will take 24-48 hrs and I should get a text.

Boost Mobile has some good cheap monthly plans but could do a lot better with phone selection. When they do offer an okay phone it seems to always be sold out. Don't understand why they can't offer at least a few more options to choose from.

Boost has an unlimited plan promotion for $50.00 a month if you bring a Verizon phone unlocked, activate it, pay the first month for $50.00 and then after one month they will credit your account $50.00. Well the month is over and they will not give us the $50.00 credit. They are saying the phone is either a Boost or Sprint phone so we are not entitled to the promotion. I have the IMEI number which shows it is a Verizon phone. They lie. It is all a SCAM.

I have been a Boost Mobile customer for 8 years. I have paid my bill on time all these 8 years. The first time I needed them, their customer service hung up on me several times and I was told different things from different reps. They barely speak English. I requested them to unlock my iPhone 5s, but they did not because they said the phone has to be active in their network for at least 365 days... Well... it was for 4 years, but I disconnected it to upgrade to an iPhone 8 also purchased directly from them. I was never told the iphone had to still be in account to unlock the phone! It does not cost you anything to unlock the phone. It is not like I had the phone for 3 months... I kept that phone active for 4 years with boost mobile only. So if you need them, you cannot count on them because they will not even open an exception for someone who never asked for nothing and has been a loyal customer for many years.

Hi. Boost Mobile lies and extorts. 4G nationwide is a lie and I have video to prove it. Drive through 4 states FL, AL, MS and Louisiana over 300 miles of interstate ten... Customer service lies. Misrepresents itself and continues to allow harassment and neglect. I program and know how to do a few things... Gave the NOCC specific IP info. Traceroutes years ago. Still not a thing has been done. And if you Boost Mobile AKA Sprint cannot send an email to your customers then you should not have a licenses to communicate in the U.S.A. FCC GOT A COPY OF THIS ALSO! Detailed info on their network proves they can not do what they say they can do... Privacy rights and damages to property abound in this network Sprint AKA BOOST MOBILE... Loss of productivity I have recorded and notated in the 100s of hours as of today's load of lies. This is from a program that used to load PCs before email on a cassette tape.

I paid for my 50 dollar unlimited plan 9/29/2018. Been with Boost for almost 5 years. Always paid every month on time. Unfortunately some things came up and I got a new phone, service and number 10/8/2018. I called to cancel my account and see if I could get a prorated refund since I was not using the full 30 days unlimited service. I was told by Boost Mobile account affairs representative and her supervisor Rainy that I would not be able to recuperate any of my funds since I talked on the phone for at least 15 minutes. Which is nowhere stated to the customers when they pay for the Boost Mobile no contract unlimited prepaid plans. They cannot give me any answers on why this is not explained and they have no regards for customer satisfaction even if they are outstanding customers.

0 stars! If the button would allow it I would rate it a -100! I have never dealt with the level of unprofessionalism that I have experienced at this location in my 35 years of life. On August 27th my husband & I ported our lines over from another company. The process can take additional time (I understand that I worked for a cellular company myself) but after a few hrs we realized something was wrong. The gentleman who handled our phones (who is no longer employed with the company, wonder why) was new, in training (2 of the 3 staff members were that day).

I purchased two phones online from Boost Mobile. They had an online discount which was fall 2018 and you would get 20% off of the phones so I place the order for the phones. Everything went fine. I get a email from FedEx telling me that my order will be shipped to my home on a certain date. I wait for that order to come. I it never shows up. I then receive another email from FedEx to let me know that the driver could not locate my address. It turns out that Boost Mobile put the incorrect address on the package. So now FedEx send me an email letting me now that they have returned my package to Boost Mobile.

This company has no value for its customers, also outsourced customer service adds to further communication hurdles. After waiting a couple weeks the preowned S7 came off back order. Before pulling the trigger I spoke with a sales rep to make sure the promotion for $50 of account credit was still available. The sales rep informed me that it was available through 10/1/2018 if I jumped through a couple of hoops. So; 1. I ordered the preowned phone online, 2. I activated the phone online, and 3. I paid my first 2 months of service.

I went to North Carolina and my phone would only get internet if I could use wifi and I could not get calls. I added my daughter on to my plan. Went the week before and asked what I needed to do to. Was NOT told I needed to pay $35 for a sim card for my daughter's iPhone until then. I just LOVE how these places don't give you all the info you need... real slick!! Now I have people telling me when they call me they get a message saying the phone is disconnected!!

The short of it Boost sold me a Sprint phone that wasn't able to connect Hotspot and Boost will NOT send a replacement phone without doing so through their insurance company which makes you go without a phone for 7-10 days even when it is clearly a quality control issue from Boost. Their customer service department also will outright lie to you. They will tell you they are transferring to a supervisor and send you to a completely different company altogether. They still don't care after filing a complaint with the BBB...

My phone started messing up and the owner of this location looked at it and said it was the battery but also claimed it would take two weeks to get one in. He then stated we qualified for an upgrade on my phone. He only showed my husband two phones for the upgrade. I could not go without a phone so buying a new one was the only choice. It was only later after we bought the phone did we find out the phone was not an upgrade but it was actually three years older than my old phone was. He also erased all my information that was on my phone. I contacted Boost the same day and I still have not got it resolved. They do not seem to care that this owner is ripping customers off. I now have to go to other consumer agencies to try to get this resolved and until it is I'm stuck with a really bad phone that I depend on for health reasons.

I purchased a refurbished Samsung Galaxy S8+. All reviews on the Boost site were, 5 star raves. I paid $400, which was an incredible price. The phone arrived with two cracks on the screen and one on the back. I contacted customer service. Long story short, I spent many hours over the first week, trying to return the defective device, and talked to dozens of untrained, disinterested CSRs. I eventually received a return label, and the promise of an exchange device. Two weeks later I contacted customer service, and was informed that my choices were, A) have the defective phone shipped back to me, Or B) receive a refund. They refused to exchange. I chose the refund, and absolutely WILL NOT EVER be a Boost customer.

So I got sold a locked iPhone over the internet. The phone was locked to Boost said the rep on the phone. I am a Metro PCS customer with two lines, one for me and my brother. To try to make the best out of the iPhone, I went to Boost so that I can port both our numbers from metro to boost. The rep told me while I can use Boost service on that iPhone, my brother cannot use Boost on the same phone he used Metro PCS. Which was BS because he didn’t buy his phone from Metro PCS. He didn’t even buy it from a carrier, he got it from Amazon **. It was 110% UNLOCKED. FREE.

It doesn't matter if I have the $30.00 plan or the $50.00 plan, the service SUCKS. I go to Boost Mobile on E 4th St Bethlehem, PA. The young man that works there, looks like he's always in a bad mood, so young and so miserable. I think he hates his job, but he won't quit because his bad attitude and bad energy, nobody wants to hire him.

To write this rev I got to take my borrowed phone in my car to find wifi because Bright Star and Boost Mobile don't care about replacing my phone. They insurance is a peace of mind. It's is ripping my world apart and I put my trust into them. I must be a big fool. I really hope nobody goes through this because Boost Mobile don't care.

I cannot wait to switch back to Cricket. Boost have the worst service in life. On top of that they don’t offer extensions especially for customers who been with the company for years. Customer service is horrible including the so called managers when you do call and complain. I can’t see how and why Boost are still in business. I regret ever switching over to them. Waste of money!!!

Horrible service! I pay before my bill is due and my service never works! Called to see if they could compensate me for all the days my phone would not work properly and even the supervisor did nothing! Going back to Cricket!!!

First, my service is fine, billing fine, deal fine. However, if you chose to shop you should not ask for any type of added service. (No next day air, shipping to another location other than a PO Box.) I have purchased online 4 times with them. my first 2 purchases were fine, basic transaction that shipped to my PO Box with the same billing address. The 3rd time I took them up on a Pre used phone, It didn't last 10 days. I called, it took about 10 prompts to find a human. I spoke to a polite gal in the Philippines whom put me on hold about 6 times.

I’ve been with Boost for 5-6 years. So back in April they offer me to buy a phone and pay it monthly which was great because mine's that’s 3 yrs old has been acting up. I never received the phone and was reimbursed the down payment. It’s been 5 months and they are still charging me for a phone I don’t have. I’ve called about the issue so many times and they keep giving me a runaround or even hang up. Now they telling me to report it stolen. Why would I do that if I was reimbursed. I think my final solution is a lawsuit.

I previously went through Metro PCS and was having service issues fairly often, so I figured I would try going through Boost. Horrible mistake. From the very first second I started using their service it was just utterly disappointing. I have their best plan even, and 100% of my service - whether loading webpages, using apps, games, whatever - is just pathetically slow literally 24/7. Simple Google pages take minutes to load, let alone loading videos or installing apps. Will definitely be switching service providers as soon as I possibly can.

After a few months of nothing but excellent service, things turned BAD. A week goes by and I have trouble with the signal every day. Then next week I barely get a phone call. People start writing to me on apps that I'm unreachable. I contact CS and after their diagnose, I'm told to wait 72 hrs for their team to verify network. Nothing happened. One week passed, two, three well two months later they have no idea what's wrong. They concluded my phone is broken and I need another. Ha!!! But I drive 20 miles out of town and magic! I have calls and texts!! Guess I just have to move next town! WOULD STAY AWAY IF YOU CAN.

I have been having problems receiving calls on my phone. Took it to the local store. Customer service tech scrolled up and down then says it is fixed. On way home I had 2 different callers to call. Neither of them even showed up as missed calls. Horrible customer service!

Customer Service sucks! Called about an issue for 2 weeks straight and it wasn't resolved. Ordered a new phone and PAID for the order to be expedited the next day, then the phone I purchased comes 4 days after that. Very inconsiderate and inconsistent. Boost do better??? I'm considering a new phone carrier too???? Thanks for a lot of nothing that was prolonged for 2 weeks.

So I went ahead and switched carriers to Boost Mobile thinking that they would be better than what it was 10yrs ago. Heck no!!! These guys are still the worst carriers out there and don't understand how the hell these people are still in business! I wish I can get money back consider I had got 4 phones for my kids and wife and no change. I am going back to my original carriers. GET WITH THE PROGRAM BOOST MOBILE.

I have years of experience selling cell phones. I have retail and 'Customer Care' experience, and it was because of my work experience, that things turned out fairly well for me. I must also add that I have been with Boost Mobile for about a year, and I pay my bill on time. Yesterday 8/31/2018 I went into 2 Boost Mobile stores. The first store I went into was 195 Shaw Ave, Clovis CA 93612. When I walked in, the store was empty. After yelling and waiting for about 3 minutes, a young man came out. I explained to the man that I was interested in getting a newer phone. I told him I had been with the company for about a year and I asked what my options were.

I have been a loyal customer for years. Always paid on time. Recently I lost my Brother after weeks of being in a coma and fighting. My payments are due on the 14th. I have automatic payment but due to the situation I had to use money from the card I use for payment by accident, I realized it and made the payment on the 14th, they counted it as late because they count the 13th at midnight the due date. I work using my phone so I need to upgrade for more storage space. So I am not eligible for an upgrade because of I paid my bill on the date it’s due which is the -4th and not a day earlier which is the 13th at midnight.

I was looking over my bank statements because it's something that I tend to do monthly and I noticed two $20 charges from Boost. I called them they said they didn’t do it and I looked on my account. There’s no record of it but the money is being sent to the same place my phone bill is.

We went to pay our bill to the owner of Boost Mobile at 3706 Ringgold Rd. Chattanooga, TN. When I gave a MILD complaint he attacked us, we were all gay, we are nice gays. He called us ** and then to cover up his crimes... he called the police, we went home terrified and in tears, I'm Wayne we called police and sprint, this was a major hate crime, we have called our lawyers.

I switched over to Boost during their promo a few months ago. Worst mistake I ever made. I didn't have phone service or internet service for over 3 days, and I was dependent on my phone for work. I thought it was the new phone they gave me free, but my son didn't have any service either. I went into Boost to see what the issue was. Oh... They're working on a service issue in the area. Why didn't the two tell us that when he switched me over? Was my first clue that they aren't customer care oriented.