Boost Mobile Reviews

I signed up for automatic payment for a Boost mobile #. They took money out the 2nd month (I have the bank statement confirming). Then they shut the phone off and said my payment didn't go thru. I sent the proof and still they kept the phone off and I still have not received my monies back. The reps are saying they don't have my card on file, yet they took out a payment. They still are saying they don't have it file even after I proved they took the money out. Their customer reps aren't very bright and I talked to a Bernadette (if that's her real name) and she couldn't answer how they took money out. If they had no acct information, I am bull and if I don't get my money back soon, I am reporting them to everyone and anyone. Really irritating because now I have to stop payment on them and that will cost money after they already ripped me off!

I have a brother who owned a Boost Mobile phone for 2 years. It was shut off and he was on another plan. He decided to pull out Boost Mobile phone and use it again after 6 months. Boost Mobile failed to tell him that they issued his number to someone else and that he can't get his money back. BOOST MOBILE is for burner phones only!!! You can't use them outside of a certain limit and they are no good for traveling. They are a no good company unless you are doing dirt!! Dirt goes with dirt and Boost mobile is straight up dirt. So my advice to you is to NEVER purchase a Boost mobile phone.

Fed up with Boost. LG Tribute 5 which I purchased less than 2 weeks ago has a slow charging issue & best they can tell you is "contact LG". They take no responsibility in selling you a defective product. According to them & their policy, it doesn't matter if your phone is old or new, if it is defective you have to deal with the manufacturer, even though you bought the phone from them. Last Boost phone I will ever buy. Going to let service expire & just find a better company. Anything should be a step up after dealing with these people.

If you go into any Boost Mobile store, you will encounter low rent people running the store, who know nothing about phones. They tell you they can't help you at all with technical problems or even setting up a phone you JUST BOUGHT. You have to call their 800 number and wait, and then talk to someone from India you can't understand. Also, I've called their 800 number before. The outsourced Indian people also have no clue about your problem generally, I've even heard a guy simply reading an owners manual to me. Terrible customer service. Only good part is they are cheap and allow unlimited text/data/calls for a good price.

But then I figured out I had been with them for at least 3 years trying to use their phones. They worked but payment shrinkage never changed... It says if I use Boost for so many months my payment will go down but it never did. So I finally got enough of giving Boost mobile 60.00 a month. It's like they're stealing and even more than that they're lying to people. Please do something about this issues. Thank you.

My phone was stolen. The thieves called Boost. Boost gave them the pin number to access my account, including my credit card information. When I called to get new account info they started they couldn't give me anything. I had to dispute a bunch of fraudulent charges and have card turned off. Very unprofessional if not criminal. Going to lawyer to see about suing.

I was having an issue with little to none for LTE signal. Call Boost mobile tech support, tech support verified weak signal. They open ticket with filed tech to resolve. Tech support stated I may have to wait for LTE plus since one of the three antennas is very old. I will update once I have a resolution.

I was with them for two and a half months. Very dissatisfied. You can't even multitask when you are can't the phone... I was paying $60 a month when I can't even multitask, drop calls daily, text messages, everyday phone delay, voice messages daily, the worst phone.

I am very disappointed with Boost Mobile. I had a phone stolen. It was recently reactivated by someone. They not only reactivated the phone, they activated it with my current number. Myself and another person had the same number. I tried to call all the contact numbers at least 12 times and you never get to talk to an actual person. I am so upset. They not only turned a stolen phone on but they gave the person my phone number. I think I am done with them.

I have been a customer with Boost Mobile since the days of nextel. My plan usually renews on the 17th of every month and I have two gigabytes included with my unlimited service. My hotspot turned off two days early apparently we used it up a little sooner than expected. So my husband called to find out if we could pay or do something to get it on two days early and a man named Juan told us we can renew our service and get 8 gigabytes instead of 2. Sounded like a good deal so we did that and a hot spot came back on but by the morning it was off again.

I've been with Boost Mobile for almost 4yrs on a $35 dollar plan, a crappy phone that the data got throttled almost immediately after the monthly payment was made. Got tired of it and bought a LG Stylo which is 3G 4G LTE capable. So I upgraded plans to $60 per month unlimited everything with high speed internet with no throttling. I've had one month of fair high speed internet so I decided to keep the plan and pay the $65 which includes tax. Now it's been six days from paying the 2nd month and I have had nothing but 3G data speed. Sounds like throttling to me. If this ** keep up I will get rid of boost mobile and go get straight talk unlimited high speed or maybe metropcs.

This is the worst company in the world for service. I have the ZTE and the phone is cheap. It would black out, freeze. The data is so slow or would just have no service at all. Was told I would be able to get an upgrade. Yeah right. I will go back to my old service. Run pass this phone company.

Poor customer service and poor service with the Internet. Haven't been able to use internet to strain DIRECTV or Hulu Plus or I was informed by Boost Mobile that my service was excellent in my area on the 2nd of February and the 4th of February. I was also just informed today that the Services has been acting up since I started my service but I was informed by customer service that there was no problem with the service, we had excellent coverage. I should have been informed that the service was not working properly. At the time of starting the service Boost Mobile fail to provide me with the service that I paid for of $60 each month but I was told by customer service they would only give me a dollar a day for the days that I was without internet service. I've been without proper internet service for over 15 days. Please help me. What do I do? Thank you for all your assistance.

If you are thinking about going to Boost, DON'T, UNLESS YOU WANT TO GET RIPPED OFF. Customer service can't help you when you need technical support, managers don't know how to keep their customers happy and the Boost stores just erase your info, apps, and pictures without your permission, not to mention go thru your personal information on your phone, like pictures, bank accounts, pins, etc. I don't get their service in my area, so all I want is $5.00 that I have in the account and they will not issue me a refund. If a lousy $5.00 is going to hurt the company then they must be in really bad shape. Still gives them no reason to take people's hard earned money. Worst company in the world!!

Boost has low payment plans but the service of the phones are HORRIBLE. Drops call, data and deletes contacts on its own. Sorry I picked this company. You get what you pay for. I have been with them 1 month and had to visit the store 5 times already. When you see the name boost mobile keep walking.

I've been with Boost Mobile since April 2010. All was well until the past 10 to 12 months. Customer service has been outsourced longer than I can remember, but trying to get to and speak with a person in customer service is extremely difficult now and unless you speak Mandarin, you only think you understand them - and they you. Auto-pay got me double drafted at the bank due to "technical difficulties beyond their control" twice, and trying to get a refund is round after round of excuses and delays.

I was tired of my old cell phone provider of over a decade so I ordered a ZTE Warp Sync from the Boost mobile 800 number. I only did because I was told I had the promotion of the second month of service free ($40). The phone cost about $150. I did not activate the phone immediately because I already paid for the last month of service with my old provider so It was 3 weeks before I activated it. When I got the phone in the mail I had a problem activating it so I went to a Boost mobile authorized dealer a few miles from my house. They had the same phone for only $29 with an instant rebate. So I was a bit pissed that I spent an extra 120 bucks. But ow well. It was my fault for not checking (and I was past the 14 day return period).

Returned to the store where phone was bought who has nothing to do with. They have to go by the franchise owner's rules. Talk to customer service at the store because my phone didn't work. Very nice. Said I would have one in 2 days. Ok. So I waited 5 days no package so I called their wonderful customer service to get a tracking number for FedEx. Well we went round and round for about 30 minutes. She had all my info, said it was shipped but no tracking number. I said "You can't ship a package without one." I know this because I was in shipping for 15 years. So I call back next day same thing - runaround. Ask for Mgr. "Sorry we are so busy. It would take too long." Ok so he says FedEx has the number. I told him "You cannot ship to FedEx without one." I take FedEx number call them and we both had a pretty good laugh about shipping anything without a tracking number.

I bought an iPhone 5s at a boost store and paid for the $60 plan to use hotspot and turns out that I can't even turn it on. It doesn't show up on the cellular. And then they told me that it's the phone and they sent me to Apple Store so I can get a replacement and neither of them give me a replacement. Plus why in the world would they give me a sprint phone at boost? It's stupid.

I purchased a new iPhone 5s thru Boost online. I have had the phone for about a month but can't use it because they did not send a SIM card; then sent the wrong card. I have gone to several Boost stores and all have told me that I can only get the card directly from customer "no service". I have called several times; always being told they will ship one out to me. Still nothing. I want to return the phone but am worried they won't refund my money.

Purchased a Apple iPhone 6 plus via online order only to find that after Boost took my $593, they retracted the delivery of the phone through FedEx. Called customer service for two days to get product resent only to be told that they could not send me the product even though the product that they shipped was being returned. Asked for a refund which they said would take 7-14 days even though they would have their product back sooner than they could deliver my money. Management promised a free phone in the meantime, now to get a call that the phone that was promised is not in stock. This is BAD FAITH! I would never recommend this phone carrier to anyone. They are not trustworthy and don't deserve anyone's business.

I bought a "Certified Pre-Owned" phone, and when it arrived it would not turn on. I took it to the Boost store and was told that they sometimes send people dead phones and that I had to call customer service. I finally managed through the site to get a person to call me back. That person said that "certified pre-owned" phones have no warranty. I said "But you sent me a phone that doesn't work!" They said I can send it back to them at my own expense, and then they will look at it to determine whether I am eligible for a refund. Seriously??? They just stole my money, is what they did, and they know it.

I had service for about a month with Boost Mobile Service and while the phone service was OK, the data was VERY slow. After a certain point of data usage (after your data is used up) instead of just slowing down, Boost totally cuts you off. However, the worst thing about the company is that they will not issue refunds regardless of whether you received service or not. I canceled my account with Boost to switch to another company and although I had prepaid, I had cancelled my service way before the start of my next monthly service. Boost was adamant about NOT refunding my money due to their "rules and regulations". So in essence, they're just keeping my money for nothing. I STRONGLY ADVISE YOU NOT TO WASTE YOUR TIME AND MONEY WITH THEM.

Boost mobile is pure garbage. The service is horrible and the internet speed and service is pathetic at best. Don't waste your money. Stay away from Boost mobile.

Customer service is horrible!! I was not aware of the new CA state tax that is now added to my monthly account, so I called customer service & I had to go through 4 representatives for them to figure out the additional charge. They were clueless, so they even blamed the additional charge on my bank which made no sense! Their customer service dept is a joke, nobody knows how to explain anything to customers, and they should all be on the same page (got a different response all 4 times). Looking to switch over to a company with quality customer service!!!

Ever since I was told Boost "updated" their towers in Selma Alabama, I have not been able to receive a phone call inside the house. What's up with that? No one I talked to at Boost seemed to know what to do. And since it was still under "warranty" I was told I had to send phone into Boost and be without a phone for two weeks in order for them to fix it. I am beginning to think returning to boost was a very bad idea.

On the 11th of January 2016 Boost mobile somehow enrolled me in auto pay. They took 45 and some change from my card. I have not been using my phone for over 2 months. I got on the phone with Boost Mobile and they said that they will refund me my money back. It's been 5 days since that conversation. I called them this morning and they said that they are not going to refund me any money at all. This is fraud and Boost Mobile is stealing from people. I want to press charges for this. At this point I feel like I been robbed. Please people be careful with this company.

They say you're getting and paying for 4g but you're only getting 3g network. I switched from metro pcs, going back. I think this illegal and government should shut them down and refund all of our money. On my phone keeps showing me 3g. When I asked them they said its a 4g lte network. Liars.

I left Verizon for Boost 2 months ago. The service was horrible, half the time my texts wouldn't go through and I couldn't hardly send or receive picture messages. Before the end of my second month I wanted to switch to straight talk. I had an extremely hard time getting an account number! What kind of business does this? Finally after an hour they gave it to me. Then they proceeded to shut my service off, 2 days early, so that I couldn't keep my same number. I had that number for 6 years! And they just get away with this... Disgusting business practice. Would recommend to stay away from the name boost.

However, none of that has anything to do with the crappy phone and the crappy service it receives. Waste of time!!!

If a device is purchased from boostmobile.com, they will not exchange your device but will pass you from department to department and will not resolve your issues or complaints. I purchased 2 devices from boostmobile.com 1 ZTE prestige which was defective and 1 LG tribute cell phone which is also defective. After contacting boost mobile customer service and managers who were unauthorized to resolve the issue, I have lost several dollars because of the defective devices to an exact dollar amount is almost $398.97. It is very sad that such a reputable company is unable to resolve issues with their wireless service and wireless devices. I wouldn't recommend boost mobile to anyone as they are not helpful and cannot resolve issues. I rate boost mobile no stars .

Boost sent out a notice for VIP 14 day extension program for Loyal customers. What they don't have advertised is "7 DAY Grace period before approval". Spoke with Mitchell, a floor supervisor whom stated: when offering this service they don't have to honor it right away. As the company YOU are to disclose all Clause pertaining to an Approval Status. Boost Mobile DOES NOT provide such information therefore disconnecting your services stating: The extension will take effect next billing cycle. This is known as MISLEADING & FALSE ADVERTISEMENT.

I have been with Boost Mobile for two years now. During those two years, I have lived in 4 different cities. I haven't had decent service in ANY of those cities. My phone is constantly dropping calls and I'm never able to use my data. I had to get Internet through my cable provider because I get no data connection on my phone in my own home. I know my service isn't going to be superior because I'm not paying for a top-notch company, but when I download a free calling app and get better service than I do through the service I am paying for... that becomes a problem. To add insult to injury, my phone itself has had its fair share of problems as well. Needs a reboot daily, doesn't read my SD card (which is needed because my phone has a very small memory), and barely holds a charge these days.

I signed up for referral program and a 25$ reward was supposed to be added to my visa card within 4 weeks of confirmation. After the promised time period I began to call customer service to inquire about the 25.00. It has been several weeks now and customer service can't explain why money isn't there. The customer service team are nothing but a bunch of idiots that seem to have no training for the tasks at hand. What a joke. A real example of false advertising.

Long story I didn't get my third phone which was paid for. I was lied to at the beginning and the manager shipped my phone away somewhere and told me I had to go pick it up myself. She was not polite, she did nothing to help resolve my issue, she had no empathy and they still have my phone that has been purchased and activated. I wasn't the only customer that was upset with their business. But I have called corporate to start an investigation.

I had a boost mobile phone years. They mess with your phone services just so can keep buying new phones every year. My phone won't charge, I didn't get it in any water, wasn't damaged. I can't even use my phone. I paid the bill a month ago, they are not gonna replace my phone.

I bought a refurbished Samsung Galaxy s3 phone from Boost Mobile on Cyber Monday for a pretty good deal. I was excited as I've been needing a new phone for quite some time (their lower model phones only last maybe a few months). Well... The phone was defective! :( I bought it online and on their website as they state all their refurbished phones are CERTIFIED & work like new... this one had a battery drain problem and would turn off when making calls. You could literally sit and watch the battery drain a percent a minute. This happened as soon as I activated it so it was obviously a defective phone. They first sent me to Samsung who wanted $70 to fix it but why should I have to pay for a phone to be fixed that's been CERTIFIED to work like new?! I FINALLY got to a manager (I was seriously trying to get a hold of one for 4 hours - I'm dead serious) & the best they could do was return the phone and give me my $ back.

I had asked for an extension and the person I talked to agreed but I checked my phone and it never was on. So I called today December 1, 2015 and they're saying there is nothing they can do about nor about the man who agreed to give me the extension. I been with Boost mobile for almost 3 years it's sad that I have to go through this.

They keep transferring me between departments. None of them can figure it out. No knowledge whatsoever. Each representative tells you something different. They keep hanging up the line on me, very unprofessional... I can go on and on all day long. By the way I am a boost mobile dealer. 'even worst'

Where do I begin with Boost mobile... Many hours on the phone with customer service and empty promises to fix the many issues, now I'm not receiving my text messages or getting them days later. Don't even want to waste my time with them again = time wasted = not a thing resolved ever.

I called Boostmobile on the 10th of November 2015 to ask and make sure that the Wi-Fi Hotspot Netgear wouldn't get turned off after the 10GB data was used and she reassured me that it would only slow down. And sure enough the service got cut off. My simple mobile plan is way better, I have used 20GB and slowed to 2G, still better than that dumb plan. Thank God I left Boostmobile about 1 year ago. Trashy phones and slow service, only good in cities. I will definitely have nothing to do with them after this debauchery.

I received a grace period on the first of the month. I talk to Boost mobile yesterday over and over and over again because I want to set up arrangements for Friday they assured me it was no problem. I woke up this morning my cell phone service was off. Call them back and they said to grace. Did not go in effect yet so they changed my plan so it can stay on to Friday. I am very dissatisfied customer because they flat out lied to me yesterday so they can change my plan and make people pay more money. I truly think dishonest company.

We have been very loyal customers of Boost for 3 1/2 years, we even had a lot of our friends join Boost. Because we have been such good customers they sent us a promotion offer to get a S6 with zero down. We went to the Sprint store in town and they said that it was no problem and everything would be transferred over. Well everything was except for the money. Boost told us that the money was lost, a full $80 and that is was nontransferable and non refundable. They said that it was all our fault that we didn't know that we would lose the money and there was no way to get the money back. I do not recommend Boost to anyone anymore and if you get any promos from them, do not accept them.

They stole my phone # and gave it to a stranger. Was setup on auto pay for 2 yr. and went into their website from hell and thought I would go back to smoking **! What a awful experience. Try calling those **... you will never get through to a live person, hate them!

I made a payment in October. When my confirmation came in it stated 12/8 was the paid true date. However, RUBY will not honor that. Now my service is off and no one can assist me.

I recently switched to Boost Mobile a few months back, and aside from the Alcatel phone I got being fairly terrible it didn't seem too bad. Just a little tricky to set up. I went to Re-Boost today with a $40 card (I usually used the $35 cards but they no longer carry those at the store here) and got that all taken care of, only for their site (and their automated support) to tell me that because the card was $5 OVER my normal monthly amount. I had to pay for two months in order to activate my service (it was also saying my account was overdue even though my service only JUST ended).

I normally have my service on autopay. Well I lost that card and when I tried to input a different card with plenty of $$ it was "declined". I thought it had to be mistaken so I tried multiple times. No luck. So I called my bank. They showed multiple approvals and almost immediate refunds to and from Boost Mobile. Well this has now hung up about 300.00. I cashed this morning and there was not one thing that they would do to help me turn my service back on without giving them another $50.00.

I have been with Boost for 5 years and in the last 3 1/2 years I have been receiving poor service. Paying for data I can't use. First I was getting unlimited data with bill decrease every 3 months eventually that went to data decrease from unlimited to 2.5gbs so I upgraded my plan to 5gbs. Now service is poor and data went fast without being used. Then I upgraded to the highest plan, no better. I have been calling just about 2-3 times a week for 2 plus years and still get the same results. I'm so done changing my service next month. Please help?

I bought what I was told was a brand new iPhone 5s from the Boost Mobile store in Sandy, UT. It didn't work. When I took it to the Apple store to have them fix it, they told me it was a counterfeit phone. What a waste of time. When I returned it, they insisted the phone was not a counterfeit, so beware. They may have it for sale again.

I went to pay my Phone at Boost mobile And when I pass the Customer Service rep put my money on different account. I went back with receipt to show the mistake made on the payment. The person didn't want to correct the mistake. Said there was not that could be do anymore. Very unhappy with outcome because am pregnant And struggle to make my money to keep in contact with family to let them know how am to give my money And pay some else account for free is very unfair.

They gave me a receipt on 10.31.2015. It's 11.3.2015 my phone was shut off nonpayment now they gave me one free day then said I had to send receipt to main co. This is **. The place I paid can't turn my phone on? So they give me a wrong fax number to send receipt to then they give a wrong email number to send receipt to. So after a few days I had to pay $5 to use my phone. This is now the 3rd new fax number I am suppose to send my receipt to and they say it may be 24 to 48 hrs before my phone account is credited with funds so I will have to pay a daily fee of $3 plus to use my phone even though I paid in advance at a boost mobile dealer.

I had Boost mobile for several years. When I started everything was great, signal, service and customer care. Now service sucks. I'm always having issues with everything, signal, phone calls, text messages and web. I try to get a hold of them and some of them hang up the phone on me... it's like because I'm only 1 customer they don't care. I figure because I moved to Florida that's because I was having this problems with service; well I change my phone number that I had for a long time. I'm still having the same problems. They were supposed to call me back. They never did... I know they just don't care, it was great at the beginning not anymore... working on switching to a different company.

This company is one of the worse companies to ever come around. I personally have had several phones from the company (stupid me right?). Right now I have the ZTE BOOST MAXX and I've had nothing but troubles with it. It's been replaced 4 times on my money!! It now needs replaced again and I refuse to do so because it's the phone company's trashy phone. I don't receive half, if any at all of my text messages. I don't receive half of my phone calls. The company has trouble shot it several times and it will be fixed for a couple days then right back to the same old stuff.

We ordered the hotspot last Thursday, received it Friday evening. No directions come with it. One calls to activate and talk to a tech who supposedly will walk you through installation. Tech has heavy accent and then hangs up on you every time you get to a new screen. We couldn't get AOL to work or any of our wi-fi devices. Called them Sunday to cancel and send back. They said you have to call the business office weekdays 8-5. We called and asked for our $50 refund for the month. They said that there would be no refund as their computer says coverage is good in my area. We said it doesn't help if the equipment does not work. So we called our credit card to stop payment only to find out we have 2 $50 charges from Boost. Needless to say, we are extremely unhappy with all of it.

When I spoke to a customer service representative, they noted that I had been a loyal paying customer for almost a year and he added 1 month of free service ($35.00) to my account so I'm could upgrade the next day. I think they have, for the most part, very good customer service and service! Thanks Boost.

I just recently switched my phone plan from the daily to the monthly and since that I just have been having problems with that plan and when I called for help, I was told I was stuck with that plan till it expires which I believe is not fair on my behalf. But I guess if I'm not satisfied, it does not matter as long as Boost mobile already got paid but FML the customers.

I opened 2 lines in August with Boost mobile for my children. I was told for setting up for auto pay my first months service was free so I should not have paid for service until October. Well that was a lie as they charged my account in full in September and October and refused to refund my account even though the guaranteed they would. I filed a charge back with my bank and I am reporting them to the Better Business Bureau. Even their own customer service representative told me to get my money back faster to file a charge back with my bank. Unbelievable.

Same as previous review. Had Boost $19.00 flip phone for six years. Finally conked out so I got the LG 2 Tribute. Could not perform a group text that was easy with the flip phone (SMS Text Error?). Also it would not connect to Short Code Texts like bank, contests, etc. I took phone back to Boost Store, and was told it needed System Upgrade. When she did her thing, she erased EVERYTHING. She told me I had to call Tech Support in morning. Now Tech Support wants "minimum of $100 - $120 to fix." If I do not pay it I cannot keep my old number, and I cannot get refund of my remaining time I have already pre-paid for. Looks like I will be heading to a "real" provider next week. Nice to pay $69 for three days phone use.

I have been with Boost mobile for 6 years and my phone got cut off last night and I called Boost mobile customer care and spoke to a poor English speaking person. Even the manager speak poor English. They claim I called a number that's against their policy so it's under review and I need to call back in the morning. So I called this morning and they are now saying that I abuse the data and phone service. If you have unlimited texts, talk and data how can someone abuse that? Doesn't make any sense to me and I will be reporting to bobby on them in corporate. Please do not get service with Boost mobile. I will never tell anyone to get service with you all ever, you all are poor in every area it could be.

I purchase a Boost mobile Samsung Galaxy 4 phone 3 weeks ago. It is not working properly. I immediately call them and of course they said troubleshoot the phone. I told them that I wanted another phone and now they said I am past the 14 days. Hogwash! I just paid 300 dollars for this phone and evidently they sold me a refurbished phone. I am livid. I will never use Boost mobile again. It is a crime to steal people's money and then you say you are just the service. I spoke to Samsung and they said they don't have the policy of replacing phones. That is for Boost mobile. Who is lying? Very upsetting. Now I know why people pay more for Verizon and I guess I will be going back to Verizon.

No problem with Boost, puts the phone insurance. Don't ever buy it. You will not get a new phone. They sent me broken phone that lasted 2 weeks and would not refund my $50. I bought a new phone at Boost for $29. It’s a scam.

"Message failed. Shortcode may have expired or shortcode texting may be blocked on your account. Msg 1051." On September 14, 2015 Boost Mobile was updating their system and several things were not working with my account. When I signed in online, I noticed my call activity log was completely deleted. So I called customer care and the agent told me they were updating their system and it would be working the next day. The next day came and I noticed I wasn't able to receive or get any text messages from my bank that would normally send my balance to me or transaction history. I would also get prescription reminder refills from Rite Aid and Walgreens and that was not able to come as well. In addition I would also get a text alert from the school regarding important messages about my kids. All of these type of text messages use a five digit number called shortcodes and these were blocked since the update.

I went to pay my son bill so I thought. The guy put it on somebody else account, so I tried to get my money back. I was told that I couldn't receive a refund or credit and I spoke with Customer Service and I was told the same thing. I don't think that it's right for them to not refund me my money. I don't have money to pay on someone else bill. And all I ask for them to do is put the money on my account and they won't honor me that, so I just paid some else bill - not right at all.

After more than 15 yrs as a customer, they refuse to refund an advanced payment made on my daughter's phone. She got a new phone as a gift and had to change carriers. BM refused to do anything for # **, now cancelled. Kept September's payment.

I had a very horrible experience with Boost Mobile. My phone got stolen a week after I paid my 55 dollar phone bill plus I paid 55 dollars in advance for my next phone bill. Called and reported my phone stolen, they put it on hold. I did not get a new phone till a month later and they still charged me 55 dollars saying they can only give me 10 dollars back, so I paid 55 dollars and only get 10 dollars back. That is a ripoff. They say they have a policy for that so when I asked what policy number was that so I can read it the manager stated it was no policy for that. So Boost Mobile lies to their customers and no matter how long you lose your phone or anything else Boost Mobile will not reimburse you and I been with Boost for a long time. I think it's time to go to another phone company. I think they should make that a policy so that Boost customer are aware.

I bought 3 Boost phone from Boost mobile and try to transfer my son number to his new phone. Instead my number was transferred to his phone. It took me 4 days to get his phone working and my phone was turn off because the tech did not know what to do and they are very untrained. I am so disappointed in the customer service because I paid my daughter bill on the 30 for a month but the bill was applied as every day instead of a month because there are so many Untrained people working for Boost. When I called to see how I could resolved this issue this lady got this supervisor on the phone by the name of Monica who did not even know what she was doing too. I am so disappointed with the Boost tech team and customer service because they are so untrained and very disrespectful...

I purchased a cell phone 7/25/15 from a Boost Mobile store and was told I could not transfer my current phone number because it was from a Net10 cell phone. The phone I purchased had a problem where I could only speak or hear someone on the cell phone when I am on speaker and even then it was very hard to understand each other. I was told by Boost Mobile to send my phone to Motor Roller. I spoke with Motor Roller rep who confirmed I needed to send in and I also ask if I could transfer my net10 number as was told it wouldn't be a problem. Just call the original distributor Verizon and get the account number and when my new cell phone arrives call Boost Mobile to activate with transferred number. And so I did so and was told by net10 representative I needed to pay for a activation card before having number transferred and so I would pay for activation for a number I would not use and pay Boost Mobile to activate motor roller phone.

I purchased a Samsung Note 3 phone online after speaking to Boost Mobile customer service. I was assured that as long as the phone was a Sprint phone, they would be able to offer me full service for it. My husband and I then switched to Boost Mobile from another company because their monthly charge was lower. My husband received a new phone from Boost and I brought over the Note 3 with me. For 2 months I have had no 4G service as promised. I have spent at least 10 hours in their store and long hours on the phone to correct the problem. I have received many promises but no 4G service. And no refund for the 2 months without the promised service.

I been with Metro for about 8 years. A worker from Boost mobile told me about all this good things including my bill was going to be cheaper if I switch to Boost mobile and at the moment my phone wasn't working so I need it a phone. He said he was going to give me a total of $200 discount for the special when I paid, it was the total of $456.. for a galaxy s4 phone. My bill $57 monthly when I was paying $45 at Metro, data was super slow and when I called to tell them I needed to pay an extra $5, their customer service is horrible. I went back so they can fixed my phone. They were not able to do it after I waited about 45 min. I cannot get iPhone messages neither my old contacts. My biggest mistake switching, definitely Going back With Metro. This is a ripoff and totally a scam.

Simple phone activation - The lady messed up and put my friend's account on another number and account. I returned to figure out the mistake, for her to make more mistakes and tell me whatever she could to avoid her job. I would like a call about this.

I came to Boost to purchase and upgrade a cell phone meaning a better quality cell phone. Instead I was mislead and downgraded. The phone recommended to me was a white Moto 4G. The reception was poor. "Can you hear me now". I have to turn speakerphone on for the other person to hear me and for me to hear them. NO FLASH, when taking pictures, you have to take pictures when the sun is bright in the sky. Or take pictures in a place that has bright light bulbs in the room. I took phone back to Boost store on 1900 E 70th off Jeffery Blvd, Chicago, Illinois 60649. The next day, representative tried to convince me that it's the people who I talk to over the phone, it's their phone. I'm texting complaint with cell phone. I hope you get it.

Boost mobile stole money from my debit card without my authorization for someone else's phone plan. Multiple agents tell me to wait 8-10 days for a refund that it would be no problem. After 8 days I call (again) to find out my claim was denied due to the phone owner using the phone and that they cannot issue me a refund since it is not my phone account. Now after 8 days of waiting, calling and sitting on hold for hours I finally spoke with a "supervisor" who told me I need to go to my bank and dispute the charge because they absolutely cannot issue a refund for claims like this. After being told by multiple agents I would get the refund within 8-10 days. I believed what I was told was true. With that being said it is now too late for me to dispute the transaction on my account since it has been so many days since the transaction was made. Boost mobile customer support is the absolute worst. None of them know what they are talking about.

Since January 2015 Verizon gave my phone number out four times. I can't get texts from anyone with Verizon service. I get all the phone calls. Verizon told me to get Boost Mobile to port block my number to get this to stop happening. After a bazillion phone calls to Boost mobile since January they finally tell me they don't have the capability :(

I ordered pre-owned phone on line looking for inexpensive way of upgrading, since my LG venetian is over 3 years old and giving me trouble. I paid 150.00 for Samsung Galaxy S3, great price for a smart phone. I think the keyword here is pre-owned not refurbished. In the box was the phone in the box with certified pre-owned sticker, charger, new battery and a Boost activation slip, I thought it was weird there was no manual or phone information whatsoever. I charged the phone, green light went on, managed to activate the phone, then it went off, completely off. Never to turn on again. I called technical support, who tried to help but to no avail. Calling Boost mobile is a mission to get someone on the line, their automation is useless. I called for return order, no trouble you have 10 days, but I'm stuck with the shipping fee!

Bought a Boost phone. It was my first smartphone. After 4 hours on the phone with them (NOT THE BOOST PHONE) they admitted that their coverage in my area was "in and out." Try "non-existent." A piece of junk. Next stop, Verizon or somewhere I can get a phone to work. HORRIBLE COMPANY. Avoid like the plague!!!

I bought a supposedly brand new LG Tribute 2 that was suppose to have the newest Lollipop 5.1 android system. When I got the phone home, yep it had the lollipop in it BUT this pathetic excuse for a company had shut the complete system down and put their useless software in. Cheap looking apps at least a 3 year old system (according to an LG Tech) and it doesn't download, has a generic fake Boost Mobile version of Google and Play Store and pretty much every app on the cheap phone.

No complaints. My LG4 is a year old. Need a new phone, looking for best deal. I don't think the service is good in the store but I never had a problem with phone service other than Florida don't pick up well. I think the bars need improved to pick up service.

We wanted to change an iPhone 6 plus for a regular one. We had 3 days if we didn't like it. We went on a second day to return it but it already had been set up. They told us we couldn't change it. We ask for our money in return they didn't want to. They call the manager someone name SUNSHINE. TERRIBLE MANAGER. No patience with customers. She gave us attitude. Kick us out of her store and even call unnecessarily the police. I don't see why. All we wanted is our money back or the change of iPhone. They need to fire that manager.

They overcharged me and when I called to complain they said the $ would be back in my account within 3 days. 2 weeks later I called back cause I didn't get nothing back. The supervisor said nothing was done and now its gonna take another 3 days. We will see.

Boost and the phones they sell is crap. They drop your calls. At the end of the month they drop your 3g to a 1g. Do yourself a favor. Find another provider.

Never over pay your balance--if/when you choose to leave them, any funds remaining on your account are non-transferable and forfeited. Getting Customer Service on the phone is a joke. The phones are terrible. I had an LG & HTC through Boost because they couldn't get my iPhone 5s to work on their system. Calls were dropped, messages were delayed and the HTC would ghost-dial OFTEN. They're cheap and you get what you pay for.

I don't understand how I paid my phone bill on the 19th and it's off on the 31st? I've been on the phone with Boost customer service providers including managers/supervisors from 9am to 12pm and still haven't accomplished anything. I've been a Boost customer for almost a year and my bill due date has never changed - it was always due on the 19th. What makes this month different?? Oh I know... Boost changed my monthly plan into a day to day plan without my consent or knowledge. I'm truly disgusted with it all. I feel like Boost mobile is trying to take my money - something isn't right. I hope they read this and fix the problem... If not I will no longer be a Boost customer.

Hi, my name is **. I made a claim on a Kyocera phone. I paid $20.00 plus 7.00 insurance a month on my phone. I did receive the new phone 6-13-15 at 11:03 am. The phone were mailed back to Boost mobile. I go to my bank to make a withdrew. I was notifying then that $75.00 were taking from my account. I called Boost. They said "fail to return a Phone". Now I did talk to two supervisor and I did advice them that I do have pictures and dates that the phone were sent back. I was told I will hear from someone in 3 to 4 business days. It's now been a week. One Representative asked if someone call and ask for proof can I proof it? I said yes. She then said she were going to put the 75.00 back in my bank.

This service sucks. Boost overcharges you and then do not want to give money back. Sorry service.

I hate Boost mobile. I've called in numerous times about how bad my internet is. I never get calls returned. They make sure they never give corporate number/email/address. No contact with their authority at all! So customer service treats you like trash, and don't call back, puts the phone down while you’re talking, and never have an explanation for anything that goes wrong with their service. They know I can't afford another phone so they care less about if I'm a happy customer. You all should be ashamed. Your customers are who pays your bills!

Switched to Boost because salesman said new network, etc. Very nice guy. My husband has a different model so it's not the phone. Automatic downloads and didn't request, buffers, slow and no bars! And guess when we see bars -- when we call customer service or go to Boost store. We use our phones for business. Text messages have come hours after sent and voice mails. Phone has been reset, changed plans -- still same. Terrible service and I will tell as many people that will listen. Don't use Boost!

I've had 3 lines with Boost mobile over a year and have had nothing but problems. 2 of the lines are for my teenagers and my son has had numerous issues with his phone, I've had nonstop problems with my phone. They make paying the bill a challenge, their in-store customer service is a bunch of yahoo workers and they over-charge for stupid crap.

In 2008 I bought a phone only to find out after it was broke two days later that they don't have insurance policy. Recently added the phone service again, being that they had insurance policy at the moment, only to find out that the insurance policy is basically crap. They shut my phone off after I paid my bill. I just did not pay the $5 insurance. I paid the $35, meaning they should have registered it to my account. That's the way I feel. A friend referred me once again for Boost Mobile so I bought the phone and basically I didn't receive my credit that they promised me. Last but not least I didn't pay my bill and after I looked up two months later they cancel my account so all of my remaining money to my account is now gone. And I feel like they should have let it be known that they cancel your account after you don't pay for two months.

Please be aware of the scam Boost Mobile is all about and save your money and time! They are total rip-offs! I made a payment online and noticed they charged my account twice. I called the following day and was told they only saw one charge on their end but to check the following day and it may have posted and they will give me a refund. I was told I would get a call back the next day and I would get a refund for the double posting of the debit on my account. I waited a week and never received a call from a so-called Boost Mobile customer care representative so I went to my bank and they clearly saw I was charged twice on the exact same day and I filed a reg e claim and got my credit back.

I have been an extremely loyal customer for Boost mobile since 2008. I've had numerous amounts of phones due to poor quality. They have only last 2 to 5 months, sometimes 8 months, depending on the phone. Every phone glitched, dropped phone calls, and slow internet. It literally starts glitching after a month, but most of the time for a couple of days. I've had several disputes, and gotten refurbished phones, tried to talk to customer service, including supervisors, all were bad, giving me nothing but the run around. I've done every single thing to make sure the phone doesn't become bad and they always do. I have a phone right now that I have had trouble with for months, and it's supposed to be a good phone.

I bought 2 phones. The Boost mobile. Both had major defects. When I told Boost mobile about it right away when I bought their phones Boost told that they can't do nothing and to just buy another phone. Plus I have a credit on my account. By just over paid one time and Boost said "we will not give your money back." I could just turn my phone back on till my credit was gone. Really bad. Never again Boost. I will a loyal customer since December 2014. Lesson learned.

I've been with BM since May 2015. First, in signing up for their $30 promo, they double-charged me both the $30 & $40 amounts. So, the signup was the beginning of the problems. The auto boost signup didn't work and my credit card was charged $40 in June & July. Since June, I've been on the phone with 6 different people about the refunds I am owed and getting the auto boost signup correct. Right now, I've been misled every time I've been on the phone with them. I'm getting very suspicious about this company. It needs to be investigated.

I bought a phone for 100 dollars with Boost about a year ago and had been paid 7.00 per month for the insurance. On 7/13/15 I lost my phone and called Boost to make a claim. After 2 hours on the phone, they told me that I had to pay $100 to replace my phone! The same price that I had paid for it, a year ago. On the Boost mobile website the price of the phone is now 50.00. I told the Insurance company (eSecuritel) that Boost is allied with, "why do I have to pay you 100.00 when I have already paid the insurance for a year, and when the price of the phone is now 50.00?" They said that they charge you the "50% of the manufacturer price, and that the value of my phone was 260.00".

I went to a Boost Mobile store to check why my internet is having problems and a day later (since I don't use that phone a lot) I found out that I have no outgoing calls so I called from my other phone (not Boost thank god) and someone else answered, he told me that he just purchased a Boost mobile phone yesterday and instead of giving him his old number they have him mine.

I tried writing a review on Boost Mobile's website about their service, but they would not let it pass their "screening" because they do not want anything but "awesome and "okay" reviews on their website. Their service is terrible. The data cap is very inaccurate. There were a few instances where I was capped and when I re-upped my service, but the data cap was not removed so I could use my high speed data. The customer service gives you the runaround like all customer services you call do. I have since left Boost Mobile, but my mother is still with them and she constantly complains about her lack of signal strength indoors and spotty signal strength outdoors, but for some reason I have not been able to convince her to switch services. I guess it's another one of those cases where you have been with a service so long that their many failures just do not register well.

I have been totally frustrated since I signed up with Boost. I have horrible service with them. The calls drop, I have basically no data most of the time, slow as all get out. After many calls to them they said they would speed things up at a discount for 6 months. What a joke. Slower than ever. I will be going to another carrier a.s.a.p. less than a year that I signed up. I have no idea how I stayed with them this long!

I have been a reliable and loyal Boost-mobile customer since 2009, but no longer. I admit, the phone service provided has been impeccable. However, this past June 2015 for reasons unknown my phone was shut off. Without fail, my service has been paid monthly by automatic payment from my Visa debit card. To resolve the shut off issue, I went to my Boost-mobile online account. Seeing my Visa card was marked restricted from use, I called the customer service number listed there. A recorded confusing message came on, pitched me some phone deal, and then some button push sent me off to join a competitor's service -T mobile. Not the kind of thing you want to happen when you are already upset and using a borrowed phone. Thanks to Verizon, I searched the internet to find another Boost's number. After multiple attempts to navigate this automated call system, I finally got a live person.

After months and months of struggling with them "reducing my data speeds" they finally sell me about 10 gb for the same price. I switch over and everything is mighty fine for 3 months until I call them about how they ripped me off on the phone insurance they provide, a whole another story I will tell you about. So, now even though I'm paying for 10 gb of data, somehow my data speeds still get reduced within 2 weeks after paying my bill. Now let me tell you, when this happens your cell will not work for you at all. Your service will completely shut down and you will be lucky to even make an emergency call to 911! And that's no joke! It's not fair how they do this to people.

Took my daughter's phone to boost on Mariner Blvd. in Spring Hill, Florida. Within two weeks the new screen cracked because the new cover wouldn't close properly. Took the phone back and was told that I would have to pay again. What a rip-off joint. It's a really shady atmosphere in store so I recommend people don't go there. Manager name is **, and he is a DUD!!!!!

Purchased a Motorola phone one month ago. Today the phone started acting up. However, since I had it I have repeated to my callers "can you hear me now?" So sad. So bad. All they do is freaking lie. When you call them they will tell you a tower is down. Bull. Run from Boost. Don't waste your time. Please.

Boost went into my bank account twice and took money out of my account. When my bank went after them, they suspended my phone service without notifying me. I talked to more than twenty people and each person told me something different. I tried to keep the same number but Boost wanted me to pay them more money. Boost Mobile still refuse to give me back my service. I have been with Boost for the past two years so I have no order number or receipt.

I found myself in need of a phone ASAP. I stopped in at the local Boost Mobile store on the west side of town and purchased the Samsung Galaxy S III. I was told they were running a special where they would double the data from 5 GB to 10 GB for the same monthly price of around $50 with taxes. Once I actually used the phone I realized I had made a big mistake. You pay for the phone upfront, and of course there is a no return policy at the store. I found out later if you buy online you can get your money back within 14 days, but the stores are independently owned and operated and so Boost will not support what the store owners do. I never got more than one bar on this phone, and I live in Indianapolis.

I opened my phone and tried in vain to activate my account taking advantage of having prepaid on my account. When I tried to contact customer support, there is no customer support once you have doubled paid.

Bought a new phone and have been unable to get it to work correctly. The tech support is hideous. I doubt if many of their tech people have ever seen a cell phone. Getting through to a real (but useless) person is nearly impossible. It's hard to understand why they are in business.

I payed for insurance on my Boost mobile phone for a year. Need to use insurance, broke screen on my 200.00 phone, they won't even let me pay deductible to get phone fixed. Said I waited too long to file a claim even though my insurance is payed every month. Now no phone **. Hope no one pays for insurance. Ripoff.

Found phone I liked. Transferred my number to Boost for new phone. Phone hasn't worked right since start. Small problem compared to moving and get no service. Wanted my number released to new carrier and Boost store in Jacksonville Texas is useless along with Boost customer care. LOL! According to store they have no better way to contact them. Managed by **. They do not know when she comes in so that you can speak to her. Boost carrier is Sprint... Sprint is under the rug. Screw Sprint and Boost. Welcome to customer service of the future...where giving a ** is not an option!

Your Service, your Customer svc and your phones SUCK!!! Once I have the money to move to another provider, I will NEVER use Boost again. NOT even if you are the last and only provider. How can you stand behind the brand name Boost Mobile?

It is a very reasonable plan, and if it works, it works great. IF! I had several times now that I have absolutely no bar and no service in my own home. You have to rely on mobile phones to work, and even at home I cannot rely on it working all the time. Sometimes there is no service for many hours. What if I have a medical emergency or any kind of emergency? Reliability has to improve immensely.

I have been off and on with Boost for little over 7 yrs. They have screwed me out of a lot of money and I am pissed about it. I think I have talked to over ten supervisors just to get some of my money back and I still haven't gotten one dime. Don't go to them.

I have a cancellation number from March 2015 to discontinue service. This was not honored and I am still billed as of my May 2015 statement. I cannot obtain any information as to how to contact their billing dept. I spent 1.45 hours on the phone talking to reps in El Salvador, Guatemala, twice in Mexico, and once in Georgia, USA. I am still refused repayment for April and May 2015.

I was with Boost Mobile for 5 years. I bought 7 different phones in the last 2 years with Boost. I kept having problems with the phones freezing up and service issues. I finally went to another carrier but I still had $10 dollars on my account and they said they do not give refunds on credits, to me that is theft. If I owed them $10 dollars, they could put it on my credit report but because they say it is in the terms and conditions it is legal. Liars and thieves. Be aware when dealing with Boost, they will steal and lie to get your money. It is hard to believe that they are still in business.

I have called Boost mobile several times in the past week and a half regarding my mobile hotspot. After speaking with customer care on numerous occasions more than 10 times in the past week, I was told to upload my PRL software firmware on my phone, that it was an issue with the phone. Then I was told that it was an issue with Microsoft and then I was told that it was an issue with my computer. After doing everything including troubleshooting with Microsoft as well as with the manufacturer of my laptop, everything was fine on my end.

I started service with Boost 2 months ago. I took a Galaxy S3 in that I had on Sprint. It was clean released. They told me I could use it. The day before my friend was able to use hers the lady said "we have a promotion where you get a free phone and you by your plan." So I got the LG Tribute and then she said "you should get insurance because if it quits working or gets lost or stolen they can send you a new one," so I did. Total came to $90.00. Well I've been experiencing all kinds of problems. Called Boost told them I wanted a new phone. He said "well you have to call insurance." I called them. They blamed me, told me I couldn't have a new phone. I called Boost back. The lady I spoke to said that's not their problem and they can't help me. I canceled insurance and I'm canceling service. They were rude, unhelpful. Boost is a joke.

I have the boost max big phone but it take crappy pictures, and I never have data. I paid 350. Boost is the worst, I will call customer care, they do the same thing I do. Update the prl and that ## number thing that only work for 15 mins, then the dumb phone is back to no data. I NEVER have data!!! It makes me sooo mad, now I am stuck with this dumb big phone with no data. DO NOT GET BOOST MOBILE. THE SERVICE IS HORRIBLE!!!

Today I damaged my phone and was in need of a new one. A replacement phone. I telephoned My Boost insurance carrier at 844-534-3099 and told them of the problem. The gentleman on the phone, the manager who said his name was ** and identified himself as the manager of the "store". He told me that the retail price of my phone was $269. He stated that my insurance had a $100 deductible. I asked him why this is not explained to me the time I purchased the phone and insurance. He stated that the deductibles are based on the cost of the phone. As well as the particular device that is insured. So I told "you mean to tell me that I pay seven dollars a month for insurance and $269 for my phone. Now, for a phone that I can buy for $49 $39 or $100, I have to pay $100 to have my phone replaced."

I bought a iphone 6 from Boost Mobile on Wabash Ave in Springfield, IL on May 4. Less than 24 hrs later it quit working. I took it back to the store and explained what the problem was. She told me to make sure to use updates huh?? It started to work again. Next day same thing happens. Call them and tell them I want a new cell. I was not going to pay $647.00 for a cell that goes to a red fuzzy screen and shuts down. She got rude with me and said I would have to bring it in to have it tested. When I get there she informs me that she does not have a way to test it and has no more cells in stock. She told me I had to take it to a Mac store to have it tested. I do that and the guy from Mac tells me that the cell is bad. We call Boost to let them know she tells me again she has no more in stock. She refused to refund my money. So the guy from Mac tells them he can get one in two days for us.

My son bought me a Boost service phone for my birthday. I was very happy about it and excited to get it activated. I had an ordeal getting Boost phone activated. A online rep named ** set up my acct. Not activated. So I went to Park Wireless 2 store. CSR ** was so nasty. She acted like she didn't want to listen to what I was trying to say. She made a smart remark as I was leaving and told me not to come back to her store. I was upset, my old phone was closed and off... and I could not make a call to get help. I thought she was being a ** and called her on it. I went to Park Wireless 7 store and the man was very helpful. He explained the policy and the online guy had misinformed me on transfer of service. I would just ask you to caution Ms. ** in working on her customer service skills and mannerisms in dealing with the public at large.

I started getting bad phone service. When you call customer service they are no help. They blame it on my phone. I had to buy another phone so Boost could troubleshoot their phone. Sometimes they say it's them working on their equipment so now I pay for a phone that works and I pay for a Boost phone that only makes calls at night.

Recently, my sister and I have both noticed that when we tap on our screens, say our phone button maybe (can't remember all the buttons that cause this) our phones immediately go online. Mine kept opening to the Google Play Store, and now it is simply going online. It is nothing I have done personally, as my internal storage was so low that I could not even add a new contact to my contact list. I could not update any apps, and I did not have this problem before Boost began doing their Upgrades. It used to ASK me if I wanted to update my Boost Zone app, but now I just get a message at the top saying my Boost update is complete. Boost has changed something, and it is connecting my phone to the web and using my data, without my express permission or knowledge. I have very few apps on my phone, due to them calling and texting my contacts without my knowledge.

Boost turns on autopay WITHOUT my input and refuses to refund, even though the phone was never used during the period in question. Phone has NO cell tower reception at home and is a complete waste of money during periods when I do not travel. Yet this low life company charges me for months that I did not pay with my consent. This is a dishonest company that needs to refund money for failing to provide a phone with adequate reception and for abusing its system by activating autopay without my consent, and without even notifying me that I have been charged.

I have been with Boost Mobile for 7 yrs. I am so upset right now. I lost my Sim card 3 months ago. I have been calling Boost for 3 months now for a replacement. I haven't received it yet. I have been told lies over and over again saying that they are sending me one. I haven't got it yet. I can't believe that they would treat their customers in such way. I can't even purchase one from the Boost store.

This phone had so little storage space. I thought well that's fine. I'll store to my SD card... NOT GONNA HAPPEN. No option to store anything to SD card. It's greyed out. REALLY? Ugh how frustrating.

I have been a loyal customer since 2013 with Boost. Well 3 months ago I got a notification for an update for my phone. I followed what the instructions on the phone told me to do and the update was successful....That is where the problems started. I turn it back on the next day to use it after shutting it down for the night to recharge and when I turned it back on the phone was stuck in a bootloader loop so I couldn't even use the phone. I did everything I could to fix the problem, but the phone isn't working. So today I called Boost and explained the situation to them and they told me it is not their responsibility. Boost sent me the update, Am I not mistaken it is their responsibility to fix the problem? And then I requested a refund for the 3 months of unlimited talk/text/data service that I was not able to use. Their answer? $15.00 per month refund.... WHAT???

The service so bad.

I just spent the afternoon with my friend who lost his Boost phone. We went to 2 shops here in San Antonio TX. The first place was where he originally got the phone. It is his business phone. Now I realize that part of this is his fault for not retrieving the text of his pin and changing it to one he could remember. Also his fault he doesn't know where his original paperwork from when he purchased the phone so he doesn't remember the exact purchase date. But in my experience with cell companies this is the 1st time I have heard that without the pin and purchase date there is nothing they can do. That that is the only way they can access his account to replace his phone. And he attempted to call the 800 number but without his pin was not allowed access to a live person. So now he cannot even get a new account with boost. But they seem to be able to get into his account to bill him.

My daughter's phone was stolen and somehow the thieves were able to change her number. She had insurance with Boost Mobile and had only had the device for a little over a month although she had been a Boost Mobile customer for much longer. Boost says they are at a dead end because that number no longer exists in their file. So how are people to get a replacement phone? They aren't. They just get charged as if they will. I have all the receipts from the purchase and the extra money I had put on her account. I also have the box with all the serial numbers. They still say they can not do anything because her number is no longer in their system. Gee wouldn't it be nice if a consumer could wipe out debt like that. Something has to be illegal about this...

I went to the Boost Mobile store in Amarillo, Texas looking for a new phone and the salesgirl said the new Boost Prevail was comparable to the Galaxy S5. Well I had it for maybe 4 hrs. Did not download anything, contacts did not transfer. Did not like phone. Had to reboot x 2. Tried to even get money applied to my bill but no they don't do returns. I can take it to Best Buy and resell or sell it to someone I know. Well you can bet your sweet ass I will not be dealing with them. I have had Boost for over 10 years but I believe I am willing to switch to a contract for this crappy experience. I should have went with my gut feeling.

I am very unhappy with Boost Mobile. I requested to have my cell phone disconnected. However, despite my request and not keeping the phone line, Boost Mobile failed to work with me with regards to partially refunding my money. In addition, they would not work with me with regards to giving me some type of store credit, since they kept my money anyways. I do not think that it is good practice to not return money for a service that is not being used. It does not seem fair to the customer or a good ethical policy for a company to have. I am glad that I am no longer with them. PLEASE DO NOT USE BOOST MOBILE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

I was in the Boost Mobile store and was overcharged for my phone. This is my second experience like that. Won't shop there ever. SpringValley NY.

Both my son and I are Boost consumer. We each pay for unlimited talk/text. He calls me each night and the call drops EXACTLY 29 minutes after I answer without fail. At first we thought it was coincidence; however, more than 180 days later, with the call dropping EVERY TIME at 29 minutes, we believe this is programmed into our service. I have NEVER been pleased with any contact with customer service - stupid, rude, uncaring, phone jockeys - who commit spiteful acts. See the other reviews that follow.

I went in to the Boost store in W. Main St in Belleville IL to make a partial payment. I was only missing two dollars of my bill. He was rude and told me there was nothing he could do to help me. I called customer care service department. That guy told me if I paid with my credit card that day he would waive the two dollars. I was at work so I got the info called my husband and he gave them my information. The woman assured him the two dollars was waived.

I cannot get voice service in the Queens NYC Subway stations. I can get data service though. I also cannot get either service in certain areas while others including non-prepaid Sprint customers can.

I purchased the phone last year for my son **. He forgot his password for his ICLOUD account. When he tried to retrieve his account, it locked and was not able to do anything with it. I spoke to the business where I purchased the phone, they were very rude. Then we realized that the Id number is different from the phone number. When I tried to explain to the Apple store about the problem, they also said that I needed to go back to the original store. It appears as if someone switched this phone for a stolen phone. When I tried to speak to the Manager, they did not help at all. The EMEI: ** on the Receipt is a different No: **.

After 8 long years as a loyal Boost customer the awesome people at boost allowed some unknown person to cancel my account. When I called them to complain they said it was all my fault and refused to do anything about it. I didn't give a stranger my pin number, boost did. So it doesn't matter how long you have been with them, in the end you don't matter.

I am a 7 year Boost customer with the same number and a Moto G phone which is 3G and an excellent entry phone. Now boost come with a new plan of 2 GB 4G LTE data for $30.00 where you are limited to 3G Video stream. However if you are an old customer with a 3G phone you cannot enroll. What is the problem; you are already accommodating 3G for video stream. Why 3G phones cannot be enroll. WHO MADE THIS DECISION. Very disappointed. I also would like to see the Moto G 2nd Generation on boost inventory. This is the Best Entry Phone on today's Market. Please CEO, CIO, COO help me.

I'm writing a complaint in regards to your service. I've been a loyal customer of 5 years and your data service is now absolutely terrible. Being a college graduated I.T. person myself pursuing my CISSP, the statement "If you're part of the small minority of subscribers who reach the threshold, you will continue to have data access but your data speeds will be slowed to 2G speeds for the remainder of your monthly plan" is exceptionally hard to believe in the context of "small minority". While I may be a very small minority of your customers, I can certifiably guarantee you there is plenty of 18-28 year old individuals blasting away on 4G streaming 720-1080p videos on their phone everyday. I am speaking from experience as many of my friends are ripping away at Spotify, Pandora, Youtube every single day.

My girlfriend bought me a phone from Boost on April 2 and I bought a card for it. They told me unlimited talk, text and data. I just got a text from them saying I used all my data for the month and it will be reduced until May 2. That to me is not unlimited data, more like limited.

I never thought I would have to write and share such a bad experience with Boost. In the last six months I’ve been through five different phones. Three of them because of the service and now this one is freezing. I took it in yesterday and they told me I needed a new phone because my screen doesn't work but late last night it started working. That's how I am texting now! I spent a lot of money on these phones from LGs to Samsung Galaxy to ZTE LTE and others. It's sad and now I have to spend again and I have lost contacts because of this. I also have never been able to talk and get on the internet like other services! You can check my info and see how many phones I bought. Not dirty phones from Boost. I may have to switch. I can't afford to keep giving out my money for phones every month. I just need to know what can you Boost do?

I wouldn't recommend this company to no one. Their menu doesn't let you speak to a representative when you call 611. The phone doesn't work half the time. I'm going back to Net10. No more of my money will go to such bad services. I will be writing a letter to the corporate office of Boost and Sprint. This company has gone downhill in service.

After a year and half of good service, our cell tower in area became "impaired". Have had unreliable service for 3 months. No phone service and texting barely usable. This is every day now. Drive miles to reach customer service only to go through a phone maze. When finally getting a customer service agent, they are polite, but nothing changes. Online communication with Boost is once every 24 hours only and they don't work on weekends. Sorry I made this choice now.

I wouldn't recommend Boost Mobile to anyone. I am not the type of customer to complain I normally just deal with a retailer if service is somewhat tolerable. I paid my bill online three days ahead. After I submitted my payment that's when I was notified that boost mobile was having technical difficulties. Everything appeared to be going good given I was contacted by a rep stating that after technical difficulties online have resolved that my money would post to my account. I got a text message on my cell phone that my bill was due.

Terrible service. They trick me and lie saying certain cellphone has 4g but was 3g. Complaint to supervisor said other employee wouldn't say that. Told them how bad service is. Respond from her what you want to about it. This is bad customer service. Never again. Lesson learned.

I switched to Boost mobile 3 months ago and I must say the service is awful. The signal goes out a lot, the phone itself is no good - bought it brand new. I don't recommend boost to anyone, I hate I paid my bill this month, won't do it again...

So I switched from at&t to boostmobile not to long ago, oh boy do I regret it. BoostMobile/Sprint network in San Bernardino is Horrible. And customer service hasn't been too much help. All they do is help you refresh your phone with their network and it will work for the moment while you’re on the phone with them, but after it goes back to status quo. I have called BoostMobile several times and the outcome is always the same. I'm not the only customer with this problem. I wonder if I can pay them half of my monthly bill for half decent service; probably not because they'll shut off my phone service. I wish they'd actually do their jobs and fix this problem. If you live in SAN BERNARDINO stay away from boostmobile, you will regret it. Even free cell phone service from budget mobile and assurance wireless is better than Boostmobile; that's pretty sad.

Bought a cell phone online thinking I'm getting lower price online. It was refurbished...never mention during our conversation. Now the phone is acting up. No SIM card inside. Phone is blinking on and off. False advertisement. Crappy sell associate. And 3 extra...for what? -- 'cause you don't pay online? That's a rip-off.

After paying for boost mobile phone insurance for several years we filed a claim due to broken phone. They accepted claim and said we would get a new phone. Several months later they keep saying phones are out of stock. Maybe year before phone is sent to us. Boost mobile said they would refund for the service we paid for while without a phone. Then they decided they would not refund the money. VERY BAD SERVICE. They did not even show any concern about the problem.

A few years ago, I switched from cricket to boost! My phone was working great with no problems no drop calls, no missed calls, no mobile network is available! The prices was affordable start from $55 a month! They even had a shrink payment plan! Starting a few months ago, I would miss calls because there is no mobile network is available! I tried to text I get message saying "when mobile network becomes available your text will be sent!" The internet even don't work all the time! It would say there it's unable to search!

Well where do I start? First thing is keyboard works when it feels like it. Look at my address, lmao. Then contacts works sometimes. Ran out of data in 10 days just listening to pandora and checking emails. This is a samsung phone but had another one before this one and not samsung and it was 10 times worse. Leave city limits and roaming and if you can get a hold of customer service, that’s a joke too. They don't help and can't speak a lick of english. I'm leaving this carrier after spending a lot of $. I would recommend this to my worst enemy!

I have been with Virgin Mobile for several years and loved the service. I thought by changing over to Boost that I would get the same great customer service at a lower price... I was wrong. I regret changing services and will be going back..... The problems started immediately with the service. Trying to set up my account on their website was extremely horrible. Their website is not user friendly at all. I tried calling customer service which does not allow you to speak to anyone. When I speak "customer service" normally with any other company, it will put you through... Not Boost, they will automatically hang up on you. I put in a ticket and finally after 2 or 3 days, someone called me. I thought that she had corrected my auto pay with the 35.00 plan but instead now after 2 weeks of that call, I have no minutes on my account and says the next payment will be 45.00. So she clearly messed up my account..... Not sure how much I can take.

I purchased a new phone less than 24 hours ago. The Samsung phone is fine, but the Boost service is very bad. Boost tries to prevent new customers from setting up a normal voicemail service. Boost is pushing a visual voicemail service (text) that cost 0.25 per message. I had to threaten to cancel my service in order to get normal voicemail. I had to demand a supervisor's assistance in order to get the service that should be the norm. After this experience I don't trust Boost, don't know what other hidden costs will apply. Stay away from this company. Boost means to steal. That about sums it up.

Why is there an activation fee on a previously used phone? There's a 10 fee before you can switch over and I find it ridiculous. Also the service fees that they are now charging, that's also ridiculous. Just goes to show that nothing ever stays the same and nowadays, it's nickel and dime you for everything.

I switched to Boost about 4 mos ago and purchased a LG Optimus 3 phone as per the store's recommendation. I really don't use much on a phone except make phone calls, text and check the weather. Since the phone was new it would drop coverage after a call or sending a text. The length of time the signal is lost has grown from seconds to hours or days now. After going thru all the proper diagnostics with Boost they have determined the phone is faulty. Their customer service departments has told me to contact LG and send the phone to them to get it warrantied. The turn around time is approximately 3 weeks with no loaner phone available.

I have brought 3 accounts to Boost mobile referral plan that promises $25 per referral, I had to stay on the phone with 6 different customer service representatives, and 3 supposedly Supervisors, and they started to tell me that it was through a third party, but would not tell me their number, even now limiting my complaint.

I called in to complain about not get my data connection and the agent deactivated my account.

I'm paying 6 Boost bill. The $3 extra charges is ridiculous. I will find another company if push!!! HAD BOOST FOR ABOUT 9 YEARS.

I bought boost mobile phone and the $55 dollar plan. I had phone for less than a month before it started to drop calls, wouldn't hold a charge. Talk to representative, told to call an 800 number. They told me to change my ID and password. It didn't work. Went to representative in Springfield, IL, they want another $76.00 to change phones. DON'T BUY BOOST. They don't care after they have your money.

Switched from Cricket the end of November to boost mobile & already for the past couple weeks my phone is messing up horribly. The rep told me I could use my insurance, send phone to manufacturer, or buy another phone. Mind you I have no damage.

I was very skeptical about the cheap service that Boost mobile provided but I have been more than satisfied with every aspect of the service. The ease of use and customer service is very good.

Back in 2013 my stepson purchased a Boost phone and I paid the bill through my checking account. About 1 year later he contacted Boost and cancelled the account. Boost continued to take money out of my account. I was not aware that he changed services so I did not question the charge to my account. Back in November I was informed that my stepson was no longer using Boost so I contacted them and cancelled the payments.

Today, I went to an authorized Boost mobile outlet to pay my monthly bill. When I arrived, the vendor, who I am good friends with, told me there was now a $3.00 dollar service fee for paying the bill. I was informed by the vendor that he was instructed to do so by Boost. Another friend of mine, who is a Boost mobile customer, called customer service to inquire about the fee. My friend was informed that the fee was due to the fact that the outlet she visited was a third party. Here are my two rhetorical questions:

I have never really paid attention to the "Text Counter" (looks like this: 1/165), which let's you know how many characters you have left in you text before it will break your message down into a second or third message. Until now. What I have realized is that the "counter" is ridiculously inaccurate... so inaccurate it would seem intentional. And since this counter helps determine how people are billed with their "limited text" plans, it seems to be an act of fraud.

Hubby went into Boost Mobile (Scales Street) to pay our two prepaid phone bills (his $35 per month; mine $45 per month). He was charged a total of $6 extra for Convenience Fees...$3 for each phone. He paid CASH. It's illegal to charge more than 4% surcharge on credit card purchases so how is it legal to charge 8.5% and 6% respectively on CASH PAYMENTS? I was livid when he explained this to me! Oh, and let's not forget that the charge is not shown as a convenience fee on the receipt. It shows my bill as being $48 and his as being $38. Very sneaky indeed. They just have a sign on counter staying this "convenience fee" is on all cash, debit and credit card purchases.

I was searching for an inexpensive phone plan and I saw Boost mobile advertised a free phone with a 10GB plan for $55. Good deal so I thought. I picked the HTC Fire 510. I downloaded some apps and then I got a notification that my phone storage was low. And to remedy this problem, I would have to delete some apps. I thought, what is the purpose of having 10GB if my phone can't accommodate this. I went to Boost to alert them of this problem, their solution was to buy another phone with more internal storage. What a ripoff!! Boost downloaded as much of their apps, that I don't even use on the phone that can't be uninstalled. Why???? I then proceed to call HTC to report the problem. They did nothing. I believe they are in cahoots with Boost. For right now, I downgraded my plan to $35 1GB, and put all my apps on my tablet. I shouldn't have had to do that. Why do I have a smartphone if I can't use it like a smartphone.

I went to Boost Mobile to get a free phone for switching providers. I switched from MetroPCS to Boost Mobile to get the HTC phone. My signal was horrible. They know about it but they don't care about it. I took my phone up there. They replaced it with a different phone then that phone didn't have a signal. Their signal is horrible. I can't believe they're still in business. They should shut this place down because they're just taking people's money.

Has anyone else experienced this recently? I went into the Boost mobile store - it says "Boost" above the store to pay my monthly charge of 45.00. I had been going to the store for some months now because it is a straight 45 whereas if I paid through re-boost on the phone they charged me taxes. Today when I pay my bill she tells me it's 48.00. She said they are now charging a 3.00 fee to pay at the store! Why didn't Boost send out a text message advising customers of this additional fee?? I hate being nickel and dimed to death. I called customer care and they said it's the store because they're a third party. How ridiculous that I have to pay an additional 3.00 so a girl at the store can swipe my debit card!

Beware of Boost mobile. Filed a claim with insurance on 12-29-2014. Still waiting for iPhone 6 on 1-21-2015. All I get is a big runaround and lies. Worst service ever. Save yourself some grief, don't get their service.

I have been a Boost Mobile customer for 10 yrs. and have watched this company grow from its infancy. As with most large companies, growth can hinder the expected high quality of service and care. I am continually contacting the customer service dept. of Boost for new pricing plans and features that I can utilize for personal and business needs. Boost has never failed to provide a solution should those needs arise. I would recommend Boost Mobile to anyone looking for reasonable price and quality of wireless phone service. I haven't had the need for a landline during my tenure with Boost due to the outstanding coverage they've provided. The only area that needs improvement is Wi-Fi hotspots. Should you be looking for that specifically, I don't recommend using Boost.

I quit my service a year ago and switched with Boost Mobile thinking my service would have been better but I was wrong and was disrespected this past week by Boost Mobile over the phone and in nearby store. My Samsung Galaxy 3 was damaged on January 14, 2015. I called my insurance with Boost Mobile on January 15, 2015 and made a payment of $100 to the insurance for a phone. It took them 5 days to send my phone and I was without no work because I had no phone. I explained my work situation to Boost Mobile on Thursday, the 15th and they did nothing to help me.

Reloading boost card - Put in wrong # for my phone. Spoke to 2 person. They gave me a process to go through. Bottom line they refuse to put 40.00 to my phone .

My phone has been acting up for the past month. I've had it maybe 3 months by now. When I call people they can't hear me unless I put it on speaker and now I can't call out. I don't have to pay my bill for another 2 weeks. I have full bars and it keeps saying call lost. I am seriously starting to get very angry. And if this continues to happen I am going to stop my plan and tell everyone I know to do the same. This is very irritating and I am not happy with Boost.

I was with Boost Mobile over a year now. I got double the high speed data plan. Put my phone on on the 5th of January, and on the 10th it was not playing. Nothing! I just brought this Boost phone and from the 5th to the 10th, it was fine! Boost is taking people money and the phone is more worst with the double the high speed data than it was when it was regular! Should not have to wait for 5 minutes for it to stop for a minute, start for 10 seconds, and start circling for 5 minutes again! Rip off!

They’re sending refurbished phones and after they have your money they just don't care about the customers. Only a few of their customer service representative know what they’re talking about and they just give you the run around. Please DO NOT Use boost mobile. By before the 30th day my phone went all green and replacement was worst. DO NOT use boost mobile, if this 3rd phone doesn't work perfectly you will hear from me on Twitter, instagram, Facebook!!! I'm going to have to take a 500$ loss but with pleasure. I'll let the world know what's up with this damn scam they’re trying to pull.

To iden gsm I have been with boost mobile for 2 months and I like their 3g data but 4g lte I don't like. 4g is so unstable and so in 2017, I gave boost mobile a note try on 4g LTE but for now I like CDMA2000 evdo. If not fixed by 2017 I might switch to metro PCs 4g gsm as it so fast.

On October 23, 2014 I bought an iPhone 6 Plus. Later that week, I started to have issues. Cannot receive or make phone calls and the phone continuously freeze. I contacted several technical support and customer service representatives from Boost and Apple. Finally this last Friday December 26 Apple replaced my phone for a new one. Tried to activate the phone but a Boost rep stated cannot activate it because I need a new chip which I will receive in 10 business days. How can I wait 10 business days specially because I depend on my phone for my work? Called again the next day and another rep activated my phone stating sometimes reps can be "lazy".

I was with Boost for about 7 months. At first my phone was working good. Then I started having drop calls, not receiving texts till days later, having to keep shutting the phone off and on taking the battery out just to receive texts. After months of this then my phone rebooted itself then it barely worked. Internet would just stop, I could be in the middle of putting a important application in and the computer would just go back to the home screen. I would call them and they would do troubleshoots on my phone but it never worked. My internet would pick areas so it didn't work. My last situation when I said no more was my birthday. The screen completely shut down. I called- they troubleshoot it. Again didn't work, told me I would have to send it to them. It will take 10 days to get there and probably 10 back. I'm no longer with Boost, gave up on the phone. Do not get with this company - you will be in trouble. :(

BUYER BEWARE!!! I am writing this compliant to alert consumers about this store. I have been a customer with Metro PCS for the past 5 years but my husband recently switched to Boost and he told me he liked it. Boost currently has a promotion of $100 for 4 phones- a family plan and you get a free phone (you'd think that is 4 free phones, right?). So, we thought this would work well with our budget especially if we could get some phones for our children. What you don't know or rather what they don't tell you is that this plan is for new subscribers only and the free phone is only for the account holder. For everyone else, you have to buy a phone.

I bought my first cell phone in 1998 from Sprint, kept it for two years, and then went through every wireless carrier on the market searching for one that didn't screw me over. They're all the same. My last experience was with Virgin Mobile (now owned by Sprint) in 2007 and I haven't even owned a cell phone since. Virgin was okay for a year. But when I downgraded from the $45 plan to the $35 one they tried to charge me for both in one month and flat out refused to give me a refund or credit and then turned off my service when I went apoplectic. I had to file a fraud complaint with the bank to get my money back.

The first month with boost mobile, my data lasted all month with no problem. This month (2 weeks) after renewing I am almost out of data with no difference in using the internet. My daughter's phone is the same situation and we have same phones, same service plan. Unlimited everything with 10gb data. I hope I am wrong.

Why is there a red x in my signal bars saying I don't have signal when here I've had signal before. I have been here at my aunts before and had perfect signal. Now just since this morning it is saying I Don't have signal although it's had signal here before.

Since Boost Mobile changed their slow speed, it has been useless after I reach my data cap. I recently reset my account because I needed to actually get something done online. 2 days later I get an email saying I have gone over 5gb of data and now useless. I only watched 3 movies and paid some bills. This is BS!!! I am currently looking for another carrier, boost is a rip off. Good bye boost mobile, don't let the door hit you in the ** on the way out!!! By the way, been with boost over 3 years, and service has been declining. I'm done.

Bought different types of phones always something happens. Just got new 4G. It's after two months issues 4 days after paying the bill used up all allowed data showered down slow downloads from the start. Now I can't receive calls or make them. SO AS NOT TO BE THE FIRST TO RATE THIS JUST DON'T GET IN WITH BOOST. CALLED, FIRST THING THAT THEY ASK "DID YOU GET IT WET?" IT STARTED WHEN I GOT HOME FROM BUYING IT. BOOST IS A SCAM.

Know in fact that everyone cannot be without our phone. However I truly believe that the error cause by the boost phone services know that they are cheating customers. And know that other phone companies are doing the same.

I called and told them my phone not letting me call out or receive calls or text messages and the man hung up on me.

I have been with Boost for 2 years now and my actual service with Boost actually wasn't bad. Sure I would lose service in certain areas and sometimes when heading into buildings but that was pretty much what I expected from a cheap non-contract phone. My issue is when I called to say that I was planning on cancelling my phone service with Boost. They told me to just let the current month run out and don't pay the next month. That was simple enough. The problem came when I tried to call about how to get the $35 still left on my account. I called and had a hard time trying to get a hold of an actual customer rep. Finally I did and after being transferred to the wrong place department, I finally got a hold of somebody in the payment department. They told me that they have a no refund policy and when I went to go ask further questions I was hung up on. I had good things to say about Boost until this day.

I've been with this carrier for years and just bought a new warp 4g zte in July 2014 and at present is on the 10 GB data plan. After 2 months data connection problems. Their reason was that they are upgrading the network which lasted the whole month of October. My 10 GB of data is used up in the 1st 7 days even though I don't watch but 3-4 movies... then it's basically cut off to where I'm always getting no network connection or cannot connect to the server. I can't even get 4g anymore even when I do have G's left. Boost mobile needs to stop ripping off paying customers... We put out $... Give us good service.

I was a Boost customer from the year 2009 just until 6 months ago. The reason I switch services as I was trying to have an LG G2 and that is a handset that was not able to be put on their service but as far as any other phones I've had which was entirely every Samsung Galaxy made and a few others I would not mention they all work flawlessly. I recommended the service to everyone. I never had any problems with the payments, customer service was awesome and anyone who has a sour taste in their mouth about this company, I believe that's just their personal experience.

I signed up for Boost Mobile's unlimited everything plan that had no speed cap on my data... I then joined their shrinkage plan lowering my $55 plan to $40... Then, without my permission, Boost changes my unlimited plan and informs me that they have capped my data speed at about 2.5 gigs. Now every time I go over the cap, my service turns to complete crap.. calls dropped all the time, web pages and images won't load, videos stuck loading, etc. Boost won't return my requests to return my service and their customer care reps even agree with me that it is not fair, but can't (or won't) do anything about it. The kicker to all this is that Boost is now offering their $55 dollar plan with a 10 gig cap while now treating me like I just signed up for their $40 plan, essentially taking any benefit to the shrinkage plan away from me and the $55 plan I signed up for. I am hoping for a class action lawsuit against Boost Mobile and Sprint for doing this and nail all the service providers for antitrust collusion capping data speeds so they can gouge customers for more money to get unhindered service back.

I have been a customer for years mostly from being a poor college student and sticking with the familiar. They have the worst customer service I've ever dealt with and very unprofessional. They actually made it impossible to make one's phone a WiFi hotspot.. Can't even root it to gain access. Too much security. They offer WiFi hotspot access with no additional data for $5.00 a day..FIVE DOLLARS A DAY. I reluctantly purchased it for the evening to get work done, surprise, it doesn't work. After a bit of investigation they no longer offer it but still give the the option to purchase it. Also no customer service available to help. Seeking a new cell phone provider without contract that allows hot spot access at a decent rate or better yet free since I'm already paying for said data.. Please email me. **. Thanks.

I have had Boost ever since Verizon hosed me on a bunch of charges when I lived on the Tn Ky line. Sure they have their flaws but no company is perfect. Overall I have been pretty happy with them and I am hard to please. Sure their tech service is overseas and sometimes hard to understand but those guys are pretty smart if you are patient with them, they get it resolved. As far as the phones I buy mine at BEST BUY they have a fantastic geek squad warranty. They take your phone, confirm the problem and tell you to go get a new one, no loaners no wait time. Just pick up a new one and go.

I tried to switch from AutoPay to Manual pay. Website confirmed the change. Four days later, Autopay kicks in anyway. When I called, they said, "Yes the change went through," but only after the money had been withdrawn. Nothing I've seen on the service contract or on the website says that they can delay changes (after the website indicates that it's done!) until they make sure they take your money anyway. They did (conveniently) mention that if I had called, there would have been no delay (of course). Coincidental timing? Possibly, but unlikely. One rep even told me there was a way I could have the money dropped into my account, and reclaim the majority of it into my bank account and I could pay by the day. Of course, the people actually in charge of Payment Processing denied this was even remotely possible. My bank has promised to "have a word" with them but in the meantime I told them if this is the way they treat their customers, not to expect any future business from me. Ever. On a side note, I've known of other companies that gladly refund money over less, because they actually value their customers and want to leave a good experience in their minds in case they might come back. Not Boost.

I arrived with my family to price iPhones. Upon asking about pricing and Gig info, Stephanie ** had an attitude as if she was bothered with the questions. I asked about the displayed phone which had a different price (lower) than the price she stated. It was explained that the storage was different. We ended up leaving the store due to lack of interest to us as customers, because Stephanie had this blank staring expression upon her face. We went to another Boost store because we wanted to get this phone for my daughter. This store didn't have any stock.

I bought a new phone April, it would not hold a charge. I went back to the store to get a new battery, they do not have any. Told me to go radio shack, I got in touch with LG Wireless, was told to send it to them. This was last Tuesday. I called Nov.11th, they told me they received it but it would take 5 to 7 days. I just had heart surgery, have been without this phone for over a month. This is the poorest service I have ever received. I will be changing service.

Boost sends you an email saying after you use the amount of speed they give, they will slow down your speed. Well! It might as well read we are cutting it off after you reach that point it stalls, delays and at the end the icon is still making circles while you are patiently waiting. But you will be waiting and waiting and waiting. You suppose to get what you paid for okay they reduce speed from 4g. Okay I was expecting 3g, 2g speed but it's worse than that - it's no G most of the time. If you're lucky you get 1G but 15 minutes of your time and half of a 2 minute clip that won't play all the way through.

I purchased a Kyocera phone from a boost retailer. The phone goes in and out and will not maintain a strong signal. I've called boost for two months since I bought the phone. Every time I call they say "We're sorry our Towers went down in your area." This is a Lie. They never had a tower and they were aware of the issue before I bought the phone. They're committing Fraudulent testimony to patrons. Please Close them down. Why do you think they are now giving away Free Phones. This way they get you to sign up and they make money off new customers who are unaware. By the time you uncover their fraud you have paid for two months of non servicing and defective service. The government needs to close them down?

I switched to Boost from Metro PCS. Biggest mistake ever. I bought 4 ZTE phones. The first one I bought, it would freeze and cut off at random. Even with insurance it does not cover jacked up phones.

I'm new to Boost Mobile, just switched from Metro because they traded my good phone in for a bad one. I paid $260.00 last Monday for an iPhone plus 1 month service. I can't have more than 5 mins of good communication, the service is that bad. I don't know how someone can stay with this for years! I can't unless something is done about it!

The internet doesn't work outside and my phone drops calls. I believe Boost knows this and doesn't care.

I bought the newest android phone boost has from HSN and when received I called to activate, tell the operator I didn't get cell phone service at my house. She said no problem. I did what she said, wrote the phone number she gave me on the box the phone came in, with the pin #. She said my phone would activate as soon as I went in to a cell phone area and turned on the phone. It didn't work. We kept trying for several days. On the fifth day I called back, after 30 min. to 1 hour I was told I had to call back while in a cell phone area and try again.

I purchased a Boost Max six months ago and recently the battery would charged but it would not hold. Then the phone would not ring and so on. I was told by the store clerk where I purchased the phone to send it to ZTE because you get a 1 year warranty. Well they were not able to fix my phone so I'm getting a new phone! I will keep the body of my old phone and they are replacing the inside with new parts. I was very happy with that but highly disappointed because I have to wait 10 business days to get it back and Boost does not offer loaner phones which is really bad.

I have been with Boost mobile for over 6 years. My GPS navigation has always worked up until last year when I bought an lg optimus f7. It kept telling me satellite lost. Boost mobile blamed lg, lg blamed to Boost mobile. I decided to buy another phone on Boost mobile. I got a Samsung galaxy s3. I still have the exact same problem so it must be Boost mobile, not a problem with a phone. They keep giving me the run around when I contact technical support.