AT&T Wireless Reviews

I upgraded two lines and traded in our old phones. They only give you 30 days for the upgrades to be returned. Sounds like a long time, right?! No, it took almost three weeks to get the new phone and the shipping label for old one, which they counted AGAINST my 30 days. Then it took them over a week to process it AFTER THEY RECEIVED IT, which they also counted against my 30 days. So now they are charging me for both sets of phones. Stay away from them! They are no better than scam artists.

I've had numerous issues with AT&T customer service as well as sales. You feel great when sales lies to you and then you feel like crap after you find out they lied. Then the service team cannot give you a straight answer. It's consistently poor and I spend 3-6 hours each time there is a problem because of misinformation and constantly being transferred.

AT&T fabricate pricing. They tell you one thing and then switch it on you! I was told that getting my bandwidth larger would only cost 10 dollars more but they charged me 30 dollars more than that. They have done this to me a couple times. Bait and switch is their game. Then they put you on hold forever to see if they can help you. Make you wait then hang up on you. I’m contacting the Attorney General in Michigan. I’ve been told by a government agency that they get a lot of complaints.

This was the WORST phone company ever. They are super expensive and the customer service sucks !! They have screwed me over so many times and I’m am done lining their pockets . The customer service people don’t speak English and they don’t know what they are doing . I paid off all my devices ($900) and my phone bill was still almost $200 a month . They always add extra charges and fees for no reason . What is a university charge ??! BS. You ask them to terminate a line , only to find out your are still paying the same bill months later . They are sneaky . Crooks . And I am so happy I am with Verizon now . How about that !!

Fraudulent marketing. Website shows $39.99 monthly for AT&T fiber which comes in at 1000 Mbps but it is not available in Skokie residential area. That is why we are paying $50.00 for 3 Mbps but are actually receiving 0.3 Mbps. Terrible service.

These ATT wireless guys are crooks. I had recently moved into my new place and made an appt for att to come install my home phone, tv and internet. The tech did a great job and was on his way out when another guy came to the door. The att tech told me "It's okay, he is with Att" so thought nothing of it and let him in. He immediately started talking to us about cell phone service. We told him we were not looking for new service. We were happy with T-Mobile. That's when all the empty promises started.

been on the phone for over TWO hours and they keep transferring me back and forth. WORST EXPERIENCE EVER. Nothing get fixed and at the end they just said they are going to escalate this issue. RIP OFF.

This is the 4th time I’ve written this review. The internet signal is so poor that each time I attempt to send this review, the signal is interrupted, and I lose my review. It’s really just pathetic. I don’t have a choice of internet companies, if you do, do yourself a favor and look elsewhere.

We were in the process of transferring our TV and internet services to DirecTV and had an appointment with a technician to come to our house. We were not in the market to switch cellular carriers! The salesperson, Zack ** with AT&T, just happened to come at the same time! We thought that was kind of strange at the time and now realize that it was not a coincidence and that it was a sales tactic, which is now very unwelcome! Zach presented a package deal if we would switch from Verizon which included new upgraded phones and that he would handle everything up to and including paying off the contract on the old phones.

I called the customer service and had to wait on hold over 15 minutes to talk to a representative about scammers who keep emailing me through my AT&T email account. I've blocked the last two email addresses that have sent me harassing emails (criminals pretending to be Amazon Prime and saying they need my credit card or Prime will be cancelled) and still got a THIRD email from same scammer today; again trying to get my credit card information. The AT&T representative told me she couldn't help me and had absolutely NO helpful information about what to do even though they are my internet provider. I asked for a manager and she tried to give me the brush off saying the manager wouldn't be able to help me either. I said I still wanted to talk to a manager and she put me on hold for over 10 to 15 minutes again and then the line went dead. I will be switching internet providers.

Since Feb 2019, This At&t company has discriminated against me and caused me identity theft issues, and their customer service and corporate office in Texas has allowed criminals, thieves, hackers on my account to do fraudulent billing, unauthorized online changes to services without my knowledge or consent, forced me with threatening letters with false accusations of harassment to make overpayments on this fraudulent account, This scam fraud at&t company has refused to close the online account and continues to allow online scammers, hackers, criminals into my account and they have called at&t customer service impersonating me to make unauthorized changes and customer service allows it and the hackers, scammers, criminals have hacked the Samsung device, furthermore at&t has me paying $2,000 for a damaged refurbished samsung device that has a cracked LCD screen that was shipped to me with no warranty.

I am an AT&T customer (Account # **). I started the service (Fiber Internet - fiber optic) which never worked a single day. I have been in contact with the service technician who installed my internet but I never got the internet fixed (intermittent service); until I fed up with the poor connection. I got the service cancelled (in less than a month). The customer service told me that I will charged contract penalty fee (150 Dollars). The customer service said he really can not do anything for me as it is a contract. This is really scam of AT&T where they hold your credit card and charge you for poor service by being their beta customer.

If you ever need AT&T during this pandemic (COVID-19) DON'T EVER COUNT ON THEM. Their slogan might as well be “LICENSED TO STEAL”. After making arrangement with their office they decided to disconnect 6 business lines without any notice and basically shut down an entire business. Customer service is horrible, I’ve had many problems with them.. this is not the first time. I have been with this company for several years paying $500 a month and have never been late on any payments. How do you explain this? AT&T is all about money, they don’t care about you, especially during this difficult time when everyone is coming together to help one another. Do not recommend. This company is trash.

I ordered a new phone online on Friday evening 5/8. I was. told it would arrive at my home Tuesday 5/12, it didn’t arrive. It wasn’t attempted to be delivered. I tracked it on FedEx and it told me it was requested by AT&T to be sent to Texas. No one that evening could tell me why. AT&T trains call center Employees to apologize, over and over, it’s overdone and lacks sincerity since they don’t solve just apologize and without asking gave me a $25 credit for my inconvenience. The phone was rescheduled for Friday 5/15, never came.

I had service for 13 days and then got a bill for 350 dollars. I called, canceled my service and was told I needed to pay only a 150 restocking fee. 3 months later I'm still fighting with this deplorable company because now they are billing me 534??? The absolute most disgusting company ever.

We had DirecTV for just under 11 years as well as internet services. Once the billing statements got to be too much to handle financially we cancelled. I tried to cancel immediately but was told I could not as I had already paid for the month. I called back and was told everything was taken care of and there was a 0 balance. That has been 6 months ago and probably 50 phone calls and countless wasted hours on the phone to only get a different answer each time. Long story short we have now been sent to collections and I will take legal action even though I only had to pay $160. Suing and winning against this corrupt company will give me way more satisfaction than just standing by and doing nothing. Beware DO NOT TRUST AT&T -IT WILL BE A NIGHTMARE TO DEAL WITH!!!!

I called AT&T in November 2019 to cancel my internet service, because of the high price. They transfer to the retention department and they offered me a free Galaxy S10 for each of my accounts to stay with them and move my wireless service from T-mobile to them. Huge mistake!! My first bill included the installment plan charge I called again several times and the answer was "oh you have to wait 3 months until they adjust your bill after that they will refund the money". 6 months passed and now they are telling me that they have no records of that promotion and I have to pay the phones (4 of them). Now I'm totally out of budget. Stuck with 30 months payments that I didn't sign up for. My ADVICE to you is... READ every single word on the terms and conditions and tell them to send you everything they promise in writing by email. So you'll have proof of it. It looks like we are dealing with a tricky company that wants to steal money from you.

Stupid and Worst network provider with frustrating customer support team. I ported from T-mobile in the month of October 2019 and bought an Iphone 11 pro max, till today didn't receive my promotional offer of $300 credit to my plan. I spent hours in customer care calls and hours with AT&T chat. No one is helping me with the promised promotional offer during the Port in. Such a stupid Network provider who cannot keep up his promotion too. I strongly recommend don't trust in AT&T promotional offers, it is such a shameless provider whose customer support team will end the chat whenever they cannot answer our questions further.

I called in regards to a BOGO offer back in July. I gave the price range that my budget would need to stay in and the lady helped me. My bill was always much higher! Now I’m told I did not get BOGO. I am stuck paying for the extra phone and will now be out of my budget for the cost of the second phone. I have called and spoke with everyone possible and they have all stated it was not my fault, but nothing they can do at this time. I will no longer be able to trust these offers and will be looking for a new wireless carrier!

The customer service is absolutely incompetent and as a result I am being penalized. My wife and I decided to transfer from Verizon and take advantage of the trade in promotion AT&T offered in February. The promotion was if we were to trade in our devices we would receive free phones from AT&T. The transition was initially seamless until it was time to turn in our phones. A tech arrived at our house and set us up on their network. I then asked if he would take the old phones where we trading and and he said he couldn’t and that I would need to call AT&T for those instructions.

Horrible Company!!! SO I upgraded my account due to At&t having a promotion buy one 11 Pro max iPhone get one iPhone 11 free and also added 2 lines to my contract so for that rep advised I will get another iphone8 free. So I then received only 2 devices the iPhone 11 and the iPhone 8 but missing the iPhone 11 pro max. So after a few days I called At&t to find what was the delay. Then I get that according to their records I never ordered it. Meanwhile that was the main reason of me upgrading my account and rep told me, "Oh in order to get the deal you will have to redo the order, pay taxes again and return the first order. So I am like, "Great. You guys screwed up but then I have to pay twice".

It’s been nothing but headaches since switching over to AT&T wireless. The wireless service is horrible, billing is super confusing, website is terrible, mobile app and is not user-friendly at all. I called today to speak with a rep. Waited over an hour only to be transferred to the wrong department. When I finally got to the correct department, the lady on the other end hung up on me because she had issue hearing me. No kidding. Your service sucks. No call back. Terrible company. Glad to see the CEO get canned.

Live 1 mile from the AT&T store and only have gotten 1-2 bars most of the time on my phone, tried to cancel my prepaid for 2 months now, on hold 4 times over 2 hours each time to talk to a person to cancel. Went to store today, they tried to call an online also could not get thru. Wow this is a cell phone company and can't get on net service or a person on the phone. There is something wrong here. Finally went through my credit card co. and hopefully prepaid will now be paid. Will not ever deal with this company again.

I am having the worst experience trying to get help. I lost my card and had to register my bank info. for payment. They only let me use $10 ($2 per day plan), and then let me stranded saying they needed 7 days to develop a relationship with my bank. Meanwhile, I couldn't order medicine with my phone, work, or order food as I was shut in. My sister tried to use her card to pay for a $50 plan but it ended up taking her money twice, and refused to give me phone service. I only have $1 left on my account which means tomorrow I will become totally disconnected from the world. This will put me in extreme duress. I am devastated. I HATE AT&T, they don't care about people, just their bottom line.

I've been dealing with an AT&T issue for well over a year now and their customer service is so terrible that I have no idea how they can legally operate this way. Basically (and this has been confirmed to me by the their Loyalty Department) an AT&T employee can offer you ANY promotion regardless of whether or not your account qualifies, and though you have been promised a certain rate, you will not be billed accordingly, and there's nothing you can do about it other than cancel your service.

I placed a order with AT&T for Samsung S20. The first order I place was $20/month for 30 months. They cancelled the order and asked to place another order. Now they are asking $33/month for the device. Basically they were trying to cheat people.

My order kept getting cancelled for no reason and then they would up the price as the “deal was expired”. I was specifically told it would not get cancelled the second time but did. We would call and the people were so rude and tell us there is nothing they can do and they didn’t care if we took our service elsewhere. Definitely a scam. Don’t have a deal if you’re not going to fulfill the order.

My phone was suspended 3 times in two… My phone was suspended 3 times in two weeks because they made a mistake and put my phone on the blacklist. Had to go through customer service three times and they finally decided to make an internal case to fix it. They told me to wait 5 more days. So I basically didn't get to use my phone for almost freaking 2 weeks and now I need to wait 5 more days. I typed that to the Supervisor named Leonardo. This ** disconnected me from the online chat.

Stay away from AT&T.... I recently signed up for AT&T services 1 week before this pandemic at my local Walmart and since then what I'm going through is worse than quarantine. The agent who signed me up overcharged my account hundreds of dollars and it has been an ongoing battle. AT&T has been no help. I will continue to post on every social media site and go to Walmart everyday once things get back to normal to make sure no one goes through what I'm going through.

In the store with son had paid off phone. So for his birthday, we were doing the buy one get one free. Well, we were told if my son did not like the VQThin-40, we could return phones. So, my son was made fun of by his friends who had Apple Iphones, bc he was unable to mms message with them, basically mms/iphone shamed. So, we went back to the store, and the clerk who originally helped us and said we could exchange the phones to the iphone 10XR said, no! The clerk then told me instead of a $35. restocking fee it was a $45. restocking fee. So, I returned both phones, and was promised that the new phone number would be automatically disconnected!

AT&T company when it comes to selling their plans and insurance phones etcs they are really nice and good but when you really need them for bill matter or insurance claim they try hard not give to you.

Very spotty cell tower connections throughout the San Francisco North Bay Region. Cannot receive more than 1/2 to 1 reception bars at or in my home office. Very dissatisfied. Prices are usury but typical due to lack of competition in the United States. Monopolies like ATT are very powerful.

There are a lot of offers out there with better prices and phone upgrades. I shouldn't have to chase them. Doesn't ATT want retention? We have been with them for over 8 years. I guess we are not their priority. Please allow other providers to send us offers.

All cell phone providers seem to be the best when you sign up as I have had Cellular One, Verizon, and AT&T twice. Currently with AT&T, and am regretting that I ever made the switch back to them. Their customer service is a joke, and when it finally gets escalated, that is even a bigger joke as they do not care. What makes it worst is that I am on a business plan and after I signed up 28 months ago, I have never heard from my rep again.

My phone bill just went up. Lost my discount, don't know why. Got charged for upgrade, I did not order, with my Internet service. Can't reach Customer Service. Even when you do they are no help. Dumping them, going back to Verizon.

We need to get organize and fight back AT&T for wrongful collections actions. Turning over accounts to collections and have those collections agencies destroying credit and file wrong numbers to your credit score.

They charge me charges that I shouldn’t be charged. I have to call them every month to change my bill. It is a mess. They put stuff on my bill that I didn’t ask for. I’m sick of it. Customer service hang up on you 76 time before you can get to him.

AT&T has always given me the best rate. I have been using them for over 12 years. I remember when I had my new iPhone, many years ago, and the screen broke within a month. AT&T was so kind to give me a credit to purchase a new one. It was not their responsibility, nor did they have to do this, but I would never change my service to any other company. They have always been there for me, and I will always be their devoted customer.

I had ATT wireless for almost 20 years but then I was tricked by a snake oil door to door salesman for Sprint... That was a huge 2 year mistake of poor services and lies... Couldn’t wait to go back to att except for the fact they are too expensive but you get what you pay for in this case.

I have been with AT&T since high school. Still have the same number. I'm 39 years old now, you would think a person been that loyal for so long and his family they would offer a special deal or give them some breaks here and there, but no that would hurt their millions and yet you're one day late on a payment and they already threatening you with cuts off and stuff.

I love the service, have never had any problems. Very few calls dropped. However I do feel their plans are expensive compared to others. Customer service is also good. Selection of phones is very good.

I'm on a family plan with unlimited data. Even though it's a little pricey, I really enjoy not having a shared data plan and accusing other family members of using too much data and having pricey bills. It really alleviates that stress.

I have been an AT&T mobile customer since AT&T was Sun Com. I have purchased many phones and various plans from them. I have always been treated with courtesy and respect. I have had many times when I have been offered more efficient and lower cost plans.

I do not like the idea that AT&T initiates a new service agreement period whenever a change is made. It makes me feel like I am being held hostage. To upgrade the plan or to upgrade a phone a new date becomes effective. I think they would have more customer interest if they stopped that practice.

I was told when we did our contract that I was getting a buy one get one Galaxy S9 phones. Yet they have been charging me for both phones for over a year. I just discovered this and when I tried to call, customer service isn't answering due to the Covid-19 outbreak. I google this issue and there are thousands of complaints for the same issue. Everyone gets the same excuse, that "that special expired they day before the contract was processed." How are they getting away with this?

I have been an AT&T customer since 1998 and I have never been more dissatisfied with the service or lack thereof.. Last Sunday (4/4), I went online and placed orders for 2 iPhone 11 PROs. For some unknown reason the transactions were flagged as potential fraud and cancelled. On 4/8/20 I called AT&T customer service and tried to reorder. However, I was told I would have to purchase at a store and provide government ID to verify identity. I argued that this was impossible since all AT&T stores by me were closed. I requested to speak with a supervisor to sort out the problem. I finally was transferred to a representative that overrode the fraud hold and ordered one of the phones. However, the order was incorrect. I asked for a phone with 256 GB, she placed an order for 64 GB. I have called her back and left messages, but she has failed to return my call.

I have great service. I used to have another provider but I used to lose signal all the time and it wasn't cheap. So now with my provider I have service and haven't have any issues on signal or anything. Plus I get my devices and on a way that I can afford to pay. Am happy with it maybe a little annoying with you call for service. That's why I normally go to the store always get the help I need so that is a plus. Thank you.

I have a pre-pay plan that works for me. The only way to get any customer service is to go to my store. If you call you will be on the phone for a very long time. My first experience at the ATT store was awful. I purchased a new smart phone, my first one, and the man that waited on me told me that he could not transfer my phone numbers. He also didn't show me anything about the phone. I called the next day and talked to someone else and she told me to come back to the store and she would help me. I went in and she was very nice and helpful. I also talked to the manager of the store and made a complaint about my first experience. If I need anything I always call ahead and make sure that the woman who helped me is there. It seems that there is not a lot of good customer service at a lot of stores these days.

I love the company. There isn’t much More to say, try them and see if you like them. Seeing is believing. They have plans to suit all your needs. Easy payment options and great plans to choose from. They are the leader in iPhones.

Customer service over the phone couldn't be worse. Going to the "store" is just fine when dealing with a live person. But over the phone is terrible. Right now during the Covid 19 crises they've shut down their offices and all customer service on the phone.

I feel that At&t helps with flexibility pay towards bills wireless and internet and has been a big help for not just only me my family and also they have excellent very helpful customer service. That's why I will always be a At&t customer and recommend to become a service provider to those I know to switch over if there not one already.

I would recommend AT&T. Usually have a pretty decent experience, the options are fairly decent with what you can choose from and the devices are pretty great as well. Biggest downside is their prices on accessories are ridiculous. Inflated prices on every piece of accessory in that store. I could literally buy things from Amazon or Walmart at half the prices they offer. Other than that, they have great deals on phones! Sometimes they'll even have buy one new phone and get the other half off.

Service is costly and I have times when either my internet is slow, or I have no service at all. This is very frustrating given that I pay nearly $100 per month for this service. However, phone and internet service is typically pretty good the majority of the time.

It's a decent plan but AT&T needs to reduce the bill or have more option to select from the plans. Also AT&T should give more benefits to existing customer than new connection or the porting from other careers.

Biggest problem is changing bills and frequent price changes and discounts tricks. Service is non existent. Frequent transfers and long holds make it difficult to get a response. The staff keeps asking same questions instead of answering the question or addressing the problem. The staff in India and Philippines was completely useless as they have no authority to address issues.

I honestly dislike all the larger cell phone companies. Sometimes the wait is too long. Sometimes the customer service rep is not very knowledgeable. Sometimes you have to deal with accents hard to understand. I dread ever having to call.

AT&T offers great coverage and phones. However the plans are very expensive. Why do they charge for smartphone usage plus the plan? If Cricket, T-Mobile, or Straight Talk can charge one flat rate they can also. Visits to the store have proven that AT&T does offer great customer service which is always a plus.

Questions about bill; one hour to get to correct person. Then he said he’d have someone call in three days. Also, he pressed me to pay my bill right then. Multiple times. Even though that was not why I called him, and bill was not overdue.

Customer Support is dismal and a failure. The network is non-existent in some parts of a large metropolitan area city of Denver, CO. The nickel and dime aspect of everything I need to utilize my mobile phone for work is not financially acceptable for me.

I have been with AT&T since 2002! Have switched twice and within 14 days returned back to AT&T! Verizon is expensive but I hear their service is exceptional. For me AT&T has been great as it is for personal use and not business.

I have had AT&T phone service for about 12 years and I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T to anyone who is shopping around for the best phone company to go with. I plan to stay with AT&T as long as the service I'm receiving continues to be great with no issues.

I hate having to call customer service. I feel like I'm on hold forever. When I finally get to a live person they typically are very hard to understand, they don't listen to my concerns, and because they don't listen I end up getting angry, screaming and hanging up. I typically waste hours of my life dealing with them. There are far cheaper companies and as soon as my phones are paid off I'll be switching to another company.

AT&T has been great. My only concern about them and other telecommunication companies is not providing clear package info up front. Because of my inability to get good info, I ended up with home internet service from another company & TV streaming from yet another. Also, I'm a retired single person. All the promos target families of four.

Nothing to complain about. It works without any issues, ever. My calls never get dropped. No issues with customer service either. I’ve had AT&T for a very long time. I only wish their home internet was half as good as their cell phone service because their home internet service sucks.

I am happy very happy with AT&T. They have improved their customer service, their plans are competitive, and they are very willing to work with you on pricing. Their service is very reliable and their technical support people are great. I have been with them since I got my first mobile phone, and I plan on staying with them.

AT&T has a great unlimited text and call plan for a reasonable amount. Their customer service is great (Although I have an AT&T store in my town so that helps). They have an online chat system that has also been extremely helpful in sorting out issues.

Nobody can ever hear me on my phone and when I called to complain about all my drop calls and not being able to hear or be heard I was told to buy a new phone. Why should I buy a new phone if the problem is with the service?

Very satisfied with ATT and my experience as a newer user. I like the simplicity and generous offer for unlimited data, calls and texts for one low price and no hidden fees. If I have ever had any questions, Customer Care is always willing and able to assist me immediately. I am thanked for my business and made to feel appreciated as their customer. Never any dropped calls or clarity issues that I have had with past carriers. Decent selection of phones for both prepaid and post paid accounts. I was unsure of switching to a prepaid service provider however it has been a seamless process and I see no difference in post paid versus pre paid.

I have had ATT for many years. Have had problems, but they were fixed very quickly. Today, problems have been when every other ATT customer was without service. My previous was so bad, I guess they made ATT look better. I am satisfied with ATT, but think costs are a little high.

We’ve had AT&T for yrs. But the past 3 years have been the worst customer service I have ever had from this company. We went to do a free upgrade on our phones. They placed our order as a BOGO. Two NEW phone numbers, then one phone on back order. It took six months, two trade in’s lost! and uncredited. Huge mess, everyday on the phone, representatives you could not understand nor could they understand us.

I've been with AT&T for over 30 years. I'm in an area now with practically no coverage and no options. I have to use WIFI (with another provider) to even receive phone calls in my home. When I ask about improved coverage I'm told there is nothing they can do, not even reducing my plan fee to compensate for the lack of coverage. I live in the Houston Metro area. There is no reason I should not be able to use my phone.

Good service but the price is very high monthly. I need them for their overall coverage in Canada and the US especially for my iPad use in Aviation navigation. The coverage on the ground in Alaska is spotty but airborne is good.

AT&T sucks; they are charging me a great deal of $ and I barely use my phone, my computer, or my TV service; there are special cheaper plans, but they are not being provided to me and one must wait interminably at phone stores to talk to representatives.

AT&T has good cell service. I've never had a problem with it. The service plan pricing has went up over the 10 years I've had the service. I recently called them to see I could get my bill reduced. They were able to reduce it by $60 bit after 2 months it went back up by $40. So I'll have to call again to see if I can get it reduced.

Inconsistent customer service is my biggest pet peeve with AT&T. First are the authorized reseller locations. These places are the worst!! They hire inexperienced staff yet rarely provide formal training, and pay them based on commissions. I have consistently found these employees to be incompetent with any customer service issues. Next are the corporate stores (company-owned). They are consistently the best!! These employers are well trained, reliable, and almost always willing to go the extra mile. Last is 411 or any 800#. With these, it’s a crap-shoot of the kind of service you’ll get. I’ve even hung up on an agent and called right back, just to try my luck with a different agent.

The reception in my home is spotty. Have asked about this numerous times and they keep telling me they are working on their networks and to log when we are having trouble. Too many dropped or unreceived calls and too many instances of not being able to send or receive text messages.

I am writing to you today with complete dissatisfaction, I would like to tell you in detail about the poor experience I had with AT&T and how disgusted I am. Friday 04/03/2020 7:33am I placed an online order through your website for 3 new phones, new lines and porting 3 numbers from Verizon Wireless, 04/03/2020 7:49am I received an email from AT&T stating that there was an issue with my order and I needed to call in to resolve the issue. I immediately called 8:03am for 33 minutes to find out that you weren’t opened yet. So I waited until 9:18am Eastern time to call back again, was on hold to connect with someone for 26 minutes, I thought that was bad… That was nothing compared to what I have to tell you later on, but in the meantime I saw there was a chat option; unknowingly it was not even for AT&T but it was for Enjoy; the delivery service, which told me they don’t have my order and I have to talk to AT&T.

Plans keep changing and what was once available no longer is. Example: used to be able to add international for a set period of time; they will no longer manage to a date range. End up paying for more than I want or use. Customer Service is very spotty. Hard to get something resolved in a single call. Trying to cancel one phone was horrible - unbelievably it was super easy to add the phone with automatic payment out of my bank account (no proof of identity was required) but to cancel took an act of God. Ridiculous.

For the most part, AT&T seems to have more coverage in all areas of the San Fernando Valley than Sprint and T-Mobile. I always compare the amount of Bars I get versus the people with the companies, listed above, and am proud to have service when others don’t. I know that theses companies own smaller companies and I always wonder why they charge less and advertise for the same plans.

I have used AT&T as my cell phone provider since 1997. Very pleased with their plans, customer service, value of present plan, when I have needed assistance and visited their stores I have been well taken care of, taking the time to explain what I needed to know and teach me because I am not a technology savvy person.

Service is spotty in some areas of upstate NY. Great phone selection and customer service is usually pretty good. ATT Mark the spot comes in handy to have spotty areas marked for them to check the area for any outages.

ATT was, in our opinion, the best phone service provider with the best customer service until the purchase of DirecTV. From that point on, customer service went straight downhill, much to our disappointment. We will probably be switching companies within the next 3 months.

I have been with them for years. I haven’t been able to find a better plan for travel in Europe...and I have tried. I check every couple of years and still stick with AT&T. Highly recommended if you don’t want to carry two phones across Europe.

ATT's customer service is not consistent: sometimes excellent, sometimes terrible. Plus, the billing is bizarre. I have no idea how they charge for cell-related services. I ask, but it's impossible for me to understand.

Customer service are also unpredictable because they can hung up the call pretending that it was lost when they don’t like it what you one is telling them.

All cell providers seem about the same. I went with AT&T because of the lower cost at the time. I pay about $43.00 per month prepaid card with no limits (or least haven't been charged any extra.) I have been with most other carriers through the years.

AT&T has been a good phone carrier, I don't really have any complaints, though most seem to be the same. I haven't had any reason to troubleshoot, though, so I can't really speak to how well their customer service team operates. I recently switched to AT&T from Verizon because I was not satisfied with them. I suppose I am getting a bit more for my money with AT&T (unlimited data including hot spots).

When looking for a service at AT&T they will lie to you about the plans. You are quoted a price, yet when your bill comes it is much more. The service fees and tax fees are ridiculous! Service is terrible, going through customer service is as bad as trying to get through to the IRS. You are transferred so many times and put on hold for so long you finally give up. And the free gifts that come with buying a new phone is the biggest joke. The free ipads with the Samsung was like a gift come true. The gift was an extra $100 a month. They are deceiving and cannot be trusted.

All I wanted was to get the $300 12 month prepaid plan on my BYOD and port in my current cell number. What I got was a sim card I couldn't activate online or by phone and hours trying to get a person on the line just to transfer me to another place to hold longer, which was beyond my patience. I then tried ordering a second sim card with the $50 prepaid plan, since I was never charged for the first anyways. I followed the instructions on the packaging to port my number, which was to call 611 from my activated phone and ask them to port.

Reception in whole is good. Customer service by phone is adequate, overall plans are pricey a bit on the high side. Once committed to a plan there is no incentive by the company to allow customers to choose less costly plans. Overall reliable service at a premium.

I switched to AT&T from another major provider that I used for many years..I was worried the service would be limited in some rural areas..I was surprising thrilled when I realized I was able to use my phone in not only those areas but anywhere I went even Canada!!-with no roaming fees..and no long distance charges to Canada or Mexico..I have since had mostly all my family and friends switch to AT&T...we are all so glad we did..Saving tons of money on our plans and far superior service!!

The cost is much too high. I see ads for ** for a fraction of what we pay for AT&T. I don't understand how the prices can be so different. I have no complaints about AT&T except for the price.

If you need more than minimum tech support you end up struggling with people who do their best but whose English language skills are not fully up to the job. Also, they often don't know the answers to simple questions such as how to call to the US from Mexico when you have 3 country calling, necessitating a trip to an AT&T store, where they don't know the answers either!

I've been with AT&T for over 20 years, just recently added DirecTV because couldn't stomach the cable prices any longer. I would say overall I am satisfied with them as my provider. I very infrequently have connection issues or dead spots.

I love my Phone Company, they are the best. Whenever I had an issue I was always able to speak to a representative who that was more than willing to provide outstanding customer service. The Company is always going above and beyond to keep a smile on my face, I love when they are able to find me savings on my plan.

3 lines 9gigs was told $160 a month. Bill ended up as $192. Called customer service and got nowhere. Told I could change carriers but need to pay in full the phones but can not use the phone with any other carrier.

AT&T has very few dropped calls. I can get a signal everywhere but the Davy Crockett National Forest in Ratcliff, TX. The equipment allowance was reasonable when I went back to them. When I used Sprint, my data almost never worked when I needed it too. When I had Verizon, they were too pricey for my family. Now, the prepaid plans are horrible for all of them including AT&T.

I like that AT&T has great coverage, good international roaming and quality customer service. I don’t like that the plans aren’t more flexible. In the long run it’s cheaper for us to go unlimited on everything even though it is not needed on many of our devices. If my small business would benefit from this I’m positive others would as well. We understand that they need to make a profit, but customer loyalty goes a long way. If a better deal ever becomes available we would jump ship in a heartbeat.

I want a lower monthly plan but also unlimited data, but also fair service. No drop call. We have 2 phones with universe plan to help bundle deal but we still pay over $300 a month. With times like this stuff I would like about $250 plan with phone & internet included.

I have had problems with them for nearly a year now. When I signed up for auto pay for the buy 1 get 1 on the Android s10 phones, we had no problems at first but then we've had countless issues. First I couldnt get my AT&T app to work. Then I even switched my card card because the autopay wasnt working. Then because autopay wasnt working I got charged a late fee and my bill has been all over the place. Honestly I'm looking around at other providers and may switch after we pay off our phones. I'm tired of the runaround and constant screw ups in services.

In January 2020 I overpaid my bill, by adding an extra 0 on the end of my payment paying roughly $2300 vs the $230 that I owed. I called on 1/17 and asked them to process a refund. I have since had to call multiple times at least 5-6 and I'm told a different story or policy each time. I've received 4 different confirmation numbers. I've been told multiple time frames to wait. First it was 5-7 days and it would be deposited in my account, then I was told to wait another 21 days, then on another call I was told that I would receive a check in the mail by 3/21. I had to call AGAIN on 3/27 and was told that my request was not processed, but they were just deducting from what I owed each month. So essentially, I feel that I was lied to each time I called.

Good service at a hefty cost makes me keep on going with AT&T since the past 18 years. I have never received a break during these long years if subscription with them, nor any incentive. Isn’t it time to pay back a faithful subscriber in some way - big or small. Thus would be deeply appreciated!

Expensive for our plan and limited options to adjust that could make a difference. Customer service is not always easy to work with, mixed messages. Most of the time our service is great but could be better (dropped calls, cutting out) and we live in a city.

Customer Service sucks. No one seems to be able to give you a answer as to who can give you a refund or a correction when you have a problem. Whenever I call to complain I have to talk to a minimum of at lesser three or four Agents including supervisors and they still aren’t capable of giving me a credit without filing a report escalating the complaint. I get so tired of calling in and explaining to 4 or 5 people the same issue over and over without a resolution!!!

AT&T has been very good to us, my daughter got us in and we have been very happy with all compared to other companies around. Customer service is very helpful all the time. Every time we call instead of using the online site we get help.

We are happy with the coverage most of the time but not happy with the price per month. Other carriers in our area charge less so we are thinking about switching to another carrier....

We scheduled for AT&T service and waited for a week for the appointment. In that time, they lacked common sense to find out that they would refuse us service because the previous owner had a delinquent account. Not even water or electric utilities do such a horrid thing. What does my service at my OWNED property have to do with someone else's account? Not a thing! They wasted my time from the time listening to the lies and half truths by their sales person, to the time wasted with the technician and customer service on the phone trying to figure out why they denied service. I was asked by the AT&T customer service "Do you have contact with the previous owners? Can you call them and ask them to pay and close their account?" ARE THEY CRAZY!? When did I become their accounts payable rep where my pay was to be granted service? TERRIBLE practices and one hand knows nothing that the other is doing. So ridiculous!

AT&T is all sales & advertisement that they don't honor. Overbilling & false advertising. The worst customer service and even the managers help. A very greedy company. Who charges $85 for service then charges $40 to have a phone on that service. Beware!

My wife and I have been with AT&T since we first got iPhones back around 2008 or so. We are grandfathered in and we don't use much data, mostly talk and text. That being said, our bill has gone up in small increments once a year or so because they keep giving us more data that we don't want or need. We've checked around and it's still the lowest price for us both on a fixed income, so we stay with them.

I’ve been a customer for over 20 years. The customer service, products/plans & coverage are great. Yet over the past 8 years they have continued to raise their rates on various products. Today there is great world wide telecom automation, these large companies should not be charging a premium price, especially when you bundle!

Coverage and speed is very good. I could only get my last Samsung active in black. That was a disappointment. The selection of models of phones is very good. Most of their selection of phones are the more expensive, top of the line models. I really enjoy all the features for blocking spam and phishing. I do wish the e-mail to text had a spam filter. I very much use the e-mail to text feature for alerts from my home network and I am glad to have it. ATT phones are very open for apps. Other vendors will not allow OpenVPN on their phones, but ATT does not mind. I will renew with ATT when my current contract comes up.

They have the monopoly. My calls are fine but it is all too expensive and zero customer service. In fact, currently you are unable to talk to anyone or reach anyone via online. The government should regulate all cell providers and make it very inexpensive to use a cell phone.

Over 25 years as a customer and they refuse to give me the good deals they give new customers. I pay over 600 dollars a month for 4 phones, they won't change my plan to the all inclusive lower cost that new customer can get.

The Bills are high. The upgrades are too far apart. The unlimited plan is great though. Very expensive. Customer service is good if you get the right person. Been with AT&T for 3 years and they don't fix any of their issues.

They lie about what promotions they can give and then change the promotion at the end of the process. The customer service agents are rude and do not give all the information you need. They also do no listen. They do not care about the customer... they are too big to care.

Took advantage of an older couple. Bill continues to rise monthly. Always has an excuse of why it's rising. Data slow even when you have their 5G with full bars. If you don't have wifi it's not worth changing over. Will be going back to old company.

I like AT&T because of service is most everywhere in the USA and in Mexico as well and that's very important to me because I travel a lot between this two countries. I got friends that travel quite a bit to South America and also have AT&T as their carrier and they are happy they can always call home with no problem. The downside is that AT&T is quite a bit expensive than T-Mobile, Sprint & Verizon. I’m hoping that with technology as advance is nowadays there will be someone else besides AT&T to give the same broader service and be less expensive.

Bait and switch, I was told monthly bills would be a certain price by two different reps and the monthly bill is $30 higher. Despite three attempts they did not set up my autopay which would have saved me $10 per bill. After 36 days of service I have received 3 bills. They told me the contract period was for 24 months when it is actually 30 months and their service is terrible. I have one bar.

Don't have good prepaid options, expensive unlimited options compared to other providers. Another issue is customer service where they do not care how dissatisfied the customer is, they will be sticking to what they know.

I really like AT&T for the most part, sometimes the service could be better, but nothing compared to how bad Sprint is. I would highly reccomend AT&T to a friend or family member. Whenever going to the AT&T store, they are helpful and nice. And the rates are reasonable.

Have been a customer for 7 years. Great customer service, always a voice, not phone prompts. Cost of service hasn’t increased from start, still within a couple of dollars from start. Have not had any interruptions or dropped calls in service.

I have the AT&T prepaid service. Overall it has been very reliable. The customer service can be rude at times on the phone. I like that you can get help from them on Twitter however. It's very convenient for when you can't call them on the phone. Unfortunately I have to dock some points because the customer service reps are sometimes rude on the phone.

Less than helpful. They lied when I signed up, had it in writing, refused to honor, charged me more. Worst of all, they are going to charge me $150. for equipment return, when I can't leave my house. I'm a handicapped senior on oxygen 24/7. That $150 is my grocery budget for the month. Where's the help from big companies during this terrible time??? Just Criminal and cruel AT&T.

I have been with this company for about 2 years, I have internet and television service with this company. I am not totally satisfied with what they charge; however they have been willing to work with me when the rate goes up, and even if the promotions have passed, they will go down on the monthly fee somewhat, The internet service is good, and I get some good channels. Also they are courteous to me on the phone when I call: so I feel that it's okay to continue having service with this company.

Filed a complaint with the FCC and AT&T's Office of the President contacted us and issued a full refund.

Vanessa ** is the best! She’s the reason why I recommend switching to AT&T to all of my friends! She has an innate sense of customer service, exemplary social skills, and will not stop working until she has tried every possibility in her power to keep her customers happy. The bare minimum simply will not suffice when it comes to her work ethic.

I have unlimited Data plan, my bill is around $200. Monthly. I just received a bill for over $37,600. They have unauthorized changes my plan and bill me $1000. Also made me pay full price for BOGO phone.

So I just ordered an AT&T service for my new home. I don't like Comcast because their service sucks so I switched over to at&t. Well, the salesperson said that my plan was going to be 80/month and he said that I can use my own equipment. He lied. With at&t you can not bring your own equipment so that means you are required to pay $10/mth a year with is $120.00 a year and you have to pay that every year for the entire time that you are with at&t. I do not like those unnecessary fees when you can purchase a router and modem for $120.00 that works better than theirs and I only pay the fee one time. I am in a contract for 1 year and I will make sure to pay my bill but I once I finish my contract I can promise I will not be back at at&t.

During this pandemic, I've had to work from home... this is by far the WORST experience I've ever had with any wifi providing company. My internet is not working but maybe 5 hours TOTAL per day. This is ridiculous. I've been on hold to cancel my service for almost 30 minutes. More than unhappy and will make sure I share my experience with EVERYONE I can.

I canceled my AT&T wireless service because the number was being sold to multiple third parties and I was being harassed with calls and texts. I paid the amount due on the plan in full and guess what? I was still being charged the monthly bill on the plan? I was flabbergasted when I saw my bank statement. What kind of a company is this? Cheats and frauds.

This is the worst company I’ve ever dealt with in my life. I decided to shop around for a new phone and considered leaving Verizon for a cheaper service. Well, you get what you pay for. I ordered my phone after they told me what my new bill and phone payment would be. I was so excited, until about 4 hours later when everything started going wrong. I noticed in an email they sent me the price was triple what they said I would be paying per month. After speaking with 3 different agents I decided it was best to cancel my plan before it even started. That took 48 hours for someone to be competent enough to carry out.

On March 17, 2020, I learned that my AT&T service was interrupted after I tried to make a telephone call. My auto-payment was successfully completed on March 16, 2020. When I contacted AT&T, after an extended wait time to speak with a representative, a representative eventually answered and informed me of an 89 cent (89¢) charge on my bill for an international call that I did not make. The representative did turn my phone back on and credited the 89 cents (89¢), but my service should not have been interrupted over 89 cents (89¢) during a Covid-19 pandemic.

I ordered a new device the iPhone 11 and iWatch. A rep walked me through the entire process. I gave them my personal info, credit info, as well as had to answer specific credit profile questions I would only know the answer to. I was approved for my products and they were to be on the way in 3-5 business days so I thought. Unfortunately I never received my products because AT&T did not explain to me that once they took all my information, all my credit information, and the funds for the order, that there was a "Back end verification". Following this back end verification, I knew nothing about, I received an email in the middle of the night stating that I had cancelled my order lol... But of course that was the furthest thing from the truth

I was quoted a new plan (we have a discount for my sister because she is a nurse). Weeks later we get a bill that is higher than ever! Come to found out many of the agents were clueless that ONLY Emergency responders discounts work on unlimited plans but not the nurses discount. They refused to honor the discount even with email proof of the plan change and quotes. We have been with this company for almost 12 years! Tell me AT&T, why is an emergency responder higher up than a nurse??

I was having DirecTV installed when two other men showed up. They introduced themselves as "Outside Sales" for ATT. I had just purchased an IPHONE from Verizon and was not happy with the phone, so the salesman promised the following:

Where do I start; I had AT&T for less than 6 months. My bill has been ridiculously HIGH. I have two cell phones and two wearable watches. One of the watches keeps losing data plan and when I call into technical support they keep changing the watch plan and charging me more and more money. I can't keep up with this bill so when it is time to pay I don't know how much my bill is. It goes from $200 to almost $400. Every month it is something different. I call in. They change my plan to find something cheaper, then they fix the wearable watch situation and guess what – I get charged for changing my plan in the middle of the monthly bill and I get charged for my watch plan making it 5 to 6 lines. I can't cancel because I am being charged $1000 of dollars for the phones and the service fees. I don't like AT&T. They are terrible.

I went to AT&T on Nov 2019 to learn about their promotions. They sold me on their trade in promotion. My line would be free (I had to file a complaint with BBB to get that line free), 2 more lines received their trade in discounts, but the last 2 lines in the last 5 payments I made has not received their trade in discounts. Danny ** from AT&T contacted me and basically said, "Sorry AT&T can't help you with that." I asked for my trade in phones back and he explained they are now the property of AT&T and said there is no one else above him that could fix it. I DO NOT RECOMMEND AT&T. BE WARNED. THEY ARE THIEVES AND WILL NOT HONOR THEIR PROMOTIONS FULLY!

My mom went to get a new phone At the AT&T store on 4th Street in St Petersburg, FL. They (a young salesman) tells her there is a special for seniors, but it includes 2 lines but you don’t have to use both lines. Then she gets a bill for over $200 because they added a line to the acct. They totally mislead and scammed my mom. When I called them they said they could not delete the line. Just awful customer service almost to the point of criminal.

I am writing this review as AT&T charged me outrageously when I moved of ATT. I have 12 lines on my att account and we were with att for 10 years. We planned to migrate to Tmobile since we did not like the unlimited data plan. My billing cycle was ending on Jan 5th and on 4th we called att and asked that that we are planning port all our lines and couple of lines are on travel. They clearly told that it is okay. Even after your billing end your bill will be prorated so we have migrated all the lines on 7th and 2 lines on 10th of Jan and they gave bill of 480 $ for future months.

My phone stopped working a week ago and I was told by AT&T it was broken and I needed an insurance claim to fix it. A new phone was sent to me and my latest bill reflects the charge. I later found out someone was able to access my AT&T service account and get my service switched on to their phone. They used this to open several credit card accounts that led to thousands of dollars worth of fraudulent purchases. It wasn't until I was notified by law enforcement that I realized what had happened. I then shipped the phone back to AT&T because I was told to do so since my phone wasn't actually broken and they are still not taking the new phone charge off my bill. I have spoken with at least 4 different reps today and nobody will assist me, in fact, I was suppose to get a call back 2 hours ago. I have been with AT&T for over 15 years and plan to switch service providers as well as educate others on how unprofessional and insecure their service has been.

Service was great! Staff very friendly and phone arrived in less than 24 hours. Unfortunately however, someone ran over it with their car 3 days after we got it and without having insurance I doubt anything can be done and without having it paid for we can’t upgrade either.

After several years with AT&T, we moved one phone to another carrier and canceled the other phone in January. I received a bill for February. In an online chat with AT&T, I was told it was an error, there were no active phones on my account and to ignore the bill - it would be fixed in 45 days. I printed this entire communication in case it was needed in the future.

We are very disappointed in having to seek out other venues to ATT to get our situation solved promptly. We are a military family, from which we just arrived overseas to the UK on military orders. Months before moving we called & stopped in one of our att local branches to ask questions & be clear on how we could continue to stay with ATT overseas (since we have been happy with them) But after a conversation with a nice gentleman in California- it was financially impossible to continue service overseas.

Worst phone plan experience ever!! Be super careful with their extra charges. I was promised $40/line + tax & fee for 3 phone lines. I asked them again and again to reveal any other charges or fees, they told me to assure that everything was revealed. Then I was SHOCKED receiving the first bills. They charges for activation fee $30 each line, and other charges that accumulate up to extra $20/a line from what was promised. I called them and was able to remove activation fee, but not the others. I am now paying $60/a line. Their reps are super nice to explain the charges but still cannot give me a plan as promised. I definitely never ever going to place my trust in AT&T again. Please be aware if you are planning to enroll with them.

Just want everyone out there to know how AT&T treats customers who have been with them for over 20 years... My husband and I were going to Jamaica and I called and spoke with an agent who set me up with the "International Rate". He assured me that my regular bill would be changed to the other for 1 month and my regular bill would only go up about $4.00 for that period. After that, I would be returned to my regular rate. Period! I asked him 3 times to be sure... And he said yes. Imagine my shock when my statement came and my bill is $330.00!!!! Unfortunately, I did not save the chat with the agent so I have no proof except my word. I have been on the phone for 5 days trying to get an adjustment and guess what.... They gave me a $25 credit. No more! Even though the agent misrepresented the charges, I still have to pay!!?? Thanks for your help AT&T. NOT!! Just wanted to let everyone know... Thanks for letting me vent.

Been an AT&T customer for over ten 10 years. Last year decided to upgrade phones and by an AT&T employee suggestion switch from my veteran discount to an Amazon employee discount and also to an unlimited plan which made me lose an Amazon employee discount. Was never informed of anything. Because I pay my bill automatically missed that they had taken away my discount. After finding out decided to contact them and they rather lose me as a customer than credit me a discount that I could not get thanks to misinformation they provided me. Always knew I was overpaying for their service. I am thankful for what they did so I am finally moving on to another provider. Something I should have done long time ago.

Returned old phone on 12/28/19 after purchasing new phone. I have tracking code and confirmation it was received. First agent told me they see it was returned at a warehouse and credited the $126.57. The charge continues to appear on the last 3 bills and now saying they don’t have record of receiving. I got a new 11plus phone; do not need an old 8plus and returned it. I was on the phone yesterday for over an hour with still no resolution. I have been an AT&T customer for over 30 years and have two other lines with a monthly bill of $220. Their customer service is awful and as soon as I can get out I will.

My identity was stolen and was used to purchase services with ATT somewhere in Miami Fl, a place I have never lived in. One day I checked my credit report and there was ATT reporting me owing money therefore damaging my credit. This has been in 2018. Of course I contacted and complained about it to ATT and they requested that I show proof of residence which I did. I sent:

I was with Comcast with internet speed 75mbs, cost approx. $92. Then I switch to ATT internet, I got 300mbs @ $60, nice right!, wrong! I am crying ever since. Can’t break contract $180. It keeps buffering.

Very disappointing customer service. We have been loyal customers of ATT for the last 5 years. Initially we had a bundled service for wireless and the internet. We were offered a lifetime service of 70$ for the internet, when 1000gb was introduced for our area of residence. But after a couple of years ATT suddenly decided to separate our bills and we were charged 100$ for our internet. Despite our repeated calling we were refused and just pushed around to separate billing departments. It was frustrating to say the least that we had to spend more than 5 hours on multiple occasions to explain the bill!! Mind you we had not requested ATT to separate our bills. It was on their own whim and fancy and without informing the customer that this decision was taken.

Buy-one-get-one, phone promo offered me in an AT&T store in Jan 2019. From the very 1st bill, I've been paying TWO installments. Promo not applied to the account. I am 14 months and 6+ hours of my time (total) into trying to solve this error by AT&T. Numerous visits to the store (where I must wait in a queue), numerous phone calls (placed on hold), endless apologies & promised "escalations" YET... both installments are still showing up on my bill each month. After 14 mo of apologies and "we will fix this", I was told today that the promo was only for $20 off one phone installment. That is a blatant untruth! Bottom line: If you enjoy the thought of paying more money than you should be AND working hours and hours for FREE in an attempt to solve any billing errors that may arise on your bill and then being lied to... well then AT&T is the provider for you!!

AT&T by far is the worst company for customer service. They called me a liar and would not credit the money they owed me. The trainee in the ATT store accidentally cancelled my insurance and I found out the following month when the bill arrived. We had purchased a new iPhone with an Otter Box so decided not to keep the insurance on that line. The rep in the store cancelled the insurance on the wrong line causing the Tier to go back to start. Now instead of paying $112 for a replacement I was charged the full amount of $225.

IMHO, terrible company as far as customer service goes. The wireless is nothing special in East Denver. Can't talk in the basement like I can with other carriers. I signed up on Black Friday at Best Buy for the $70 plan. Got billed $100 for a plan I did not agree to. Went into an AT&T store off of Chambers north of I-70, sat in a chair literally for 60 minutes before I walked out. Not one word from either employee. Unbelievable to me that they couldn't even acknowledge my presence, much less wanted to assist me. Since no help there, I called AT&T. I spoke to 3 people over 55 minutes, they all took my info, heard my concern, passed me on to someone else, as they could not give credit. After the third time of going in a circle, I hung up.

I had ATT Prepaid for 11-12 years. No discount price for seniors or low income. The $300 per year deal is ONLY for new customers. They don’t value existing customers. In this county, service is spotty in the mountains and for many years, only ATT and Verizon gave good coverage... but there are new service providers! ** uses ATT towers and charges HALF the price! $20/mo for the exact same service as ATT! And when I discontinued my service with ATT, they refused to refund me anything.

AT&T made me pay for a full month of service because I missed 'their deadline'... the first day of their billing cycle... to cancel. One of my phones had already been cancelled a week prior to their deadline. I cancelled the second phone just hours after the start of my new billing cycle. I contested. They would not budge. By the way, I called ** and received a better phone package for under $53 per month. I was paying over $128/mo with AT&T. Interestingly, ** uses the same cell phone towers as AT&T plus T-Mobile's towers. It makes almost no sense to keep paying the higher prices of AT&T.

My experience mirrors several others who have posted here. Maybe it's time for another 100 million class action lawsuit for this bigger than thou ripoff team. It goes like this... After many years as a consumer of their services We Switched carriers and terminated service for cellular and forgot about wife's tablet. (Note: tablet had phone number but could not make or receive calls and used ((0)) ZERO data. Monthly cost for tablet was $5.00 Five Dollars. Noticed a $50.00 FIFTY DOLLAR charge on bill after service cancelled and called to voice my concerns, I was informed that the once 5 bux a month tablet now cost 50 dollars a month for some nonsense reason.

After being ripped off by AT&T years ago while on a family plan I should have learned my lesson. They had signed me up for a third party texting service that charged me ten dollars a month to send me a text saying there were no new events in my area. This went on for about 5 months before I noticed. Turns out they had done the same thing to a bunch of other people and lost a class action lawsuit for over 100 million. Although if they stole 500 million then who really lost? I never got my money back and I’m betting a few million others didn’t either.

Cancelled account but missed tablet. Called to cancel that service following month, ATT kept billing. Said they could not reach me to confirm but That information not correct, they granted me a credit for incorrect billing. Later denied credit without telling me. I filed a complaint and they told me upfront that the complaint would be denied.

Be aware of billing scams by AT&T!! When I started my cellular service with AT&T, their billing was for services going forward, which means that when you pay your bill, it is for services you will use in your next cycle and NOT for services you already used. It is easy to see because when you sign up, your first bill will be for two months of service. (To pay for your first month and to "pre-pay" your next month of service.) But when you disconnect, you will be told the opposite. You will be paying for the service you already used. Yeah, right. It means that AT&T has stolen from you one month's worth of payment, and there is nothing you will be able to do about it. After 11 years, they tell me that they can not go back that far, but when you ask what their current policy is, they will admit that you "pay before you play."

I've been an AT&T customer for years and never had a bad experience until now. I wanted to add a line and device to my service for a son who lives in another state. I went online and was asked if I wanted a chat; since I didn't know where I needed to start, I opted to do that. I was assured this could be done and that my son would have his phone that day. During well over 3 hours of chats with two different agents, I was told my son could go to the store and pick up his phone. I have all of this in a printout of the chat.

Was really happy with their charging format, always had the best reception no matter where I went...pricing was fantastic. Decided to go with them because of reputation and cost. Loved the feature if I didn't use on a particular day, I wasn't charged...and if I made even one call, I was charged, but no limit as to how many calls, only paid a daily rate.

I've been dealing with an issue with AT&T since October 2019. I have spent countless hours on the phone with different customer support persons. Most recently with a lady from retention named Barbara. I switched 4 lines from Verizon (who we had been with for 25 years) over to AT&T. We had an in-home expert (Roderick **). He told me and my husband that when we switched our lines over I would only need to pay my parents two lines off. He also said since I was trading in my phone, AT&T would pay the $650.75 balance that was owed on it. I even made sure to double check asking him “so if I pay my parents phones off do I have to do anything else?” Roderick responded with “nope, AT&T will take care of the rest”.

Please don't make internationals calls with your AT&T service unless you have a prepaid monthly plan, they charge me 3.00 dollars per minute to call Spain from USA. This rate is very excessive. After more than 10 years and 8 cell phones lines the only reason to stay with them is the reception inside my house. Unfortunately no other company have a good reception on my town.

I really wanted to give ZERO stars!!!! I have been a customer with Att for 15 years plus. The customer service is a joke, the app is a joke! The customer service reps claim to not be able to help but then refuse to provide the name and phone number of their supervisor, stating they aren’t allowed. We all know that they are fielding calls and there is someone above these people. The customer service reps are extremely rude and condescending. One actually laughed on the phone! They all need to go through training - AGAIN! The app just spins and takes forever to get into. When the user is in the account, the app just shuts down randomly.

I had been a CellularOne/ATT customer for almost 25 years and have never been treated so horribly. I was traveling for work, having coverage issues to the point I had to pull over to make a customer service call. After I was able too speak to a live att person, I was told there would be a $5 charge for me to make a payment over the phone. I asked for a courtesy payment waiver and was told no.

Somewhat limited choices but appreciate the unlimited plan, which is better value than competitors. I comparision shopped for weeks before choosing this plan. Had a different pay as you go plan previously and it ended up being more expensive due to overcharges.

I had AT&T for years and instead of getting the best deals my rates kept on getting higher over the years. When calling to find the plans I could afford, they turned me down and didn't do anything to fit my budget. I was paying too much for a limited service and I think that AT&T overcharge their customers.

On 1/16 ordered a new phone. Was told I would received a new Samsung watch. After waiting a month the order was canceled for the watch. Call 3 times and each time watch was reordered. Each time order was canceled. Then sent to ATT store but told there was nothing they could do. A lot of running around for nothing. Thinking about switching.

I only pay 45 dollars a month for 8GB of data and unlimited talk text. You can’t beat this value. The signal is also very reliable. Customer service has been excellent as well. It’s also easy to manage your account online.

AT&T doesn't have the reception service it once had. The plans seem to expire or change too quickly. Buy it and recommend it to a friend and it is not available anymore. Data rates are too high in comparison with competition. Family plans too expensive.

I actually would NOT recommend AT&T to anyone else simply because they lock their phones. Even after your phones are paid for and your contract is up they still simply refuse to unlock the phones. That is a dirty way to do a person and a good way to give yourself a bad reputation. Also, they slow their data way down after you gave used so much and it does not take much to use up your limit. Save yourself some stress and go with another company.

With this plan, I was able to do a trial run with my teenager. I added his phone as a part of my plan, so he could use my services; but I was not under contract with his phone. At any point, I would be able to cancel the phone without penalty.

Using At&T pre paid plan is simple. They offer a number of plans which you can change anytime according to your budget and calling needs. Call quality is excellent. No problem with cell tower connects, Payment plans are debit card or credit card or bank auto withdraw, Online support is always there and text notifications easy to read.

ATT is a well known company and I think that’s how they get away with giving you almost nothing for something. Their service is hit and miss sometimes and right from the start they start hounding you to buy more minutes or data right from the start. They are a greedy bunch so beware.

They lie to get you to purchase phones. They separated my phone accounts and overcharged me monthly. They refused to give my credit for combining my phone lines. It took me 6 months of being passed from department to department before they finally combined my accounts and offered a credit that I never received. Then they proceeded to send the bill to collections even after promising to pay it. Then they tried to take an unauthorized payment.

I tried AT&T at least 3 times over several years, primarily because I was told that they provided the best service in the area. Each time the results were the same: no coverage/service in the house or with-in a mile. "Customer Support" would default to insisting that I purchase a new telephone, an "upgrade" which would cost considerably more than the telephone that I'd already purchased. The first time I followed the "recommendation" losing my initial investment because AT&T wouldn't accept a return of the "old" phone (purchased only 2 weeks prior).

When I had the prepaid service it was a no brainer. No hassle. Just pay your bill to continue service. Their customer service was helpful when I had to go into the call them or go into the store, I would recommend them.

Sale rep. don't know anything and lie to make sales I was happy with Metro. But holiday special switched to At&t. Was told 120 was going to be my bill. Then 2 months in a row had a $300 bill. Called and complained. And was told, then don't know why sales rep. gave us that price. And that are bill was going to be 160. a month. And that there's nothing they can do. Do bill anything sales rep promise. cause they lie. Even customer care said, that everything we were told was wrong. So now stuck for 2 years with a company that lies to make sales.

I have Been a loyal customer and still am for over 20 years. I am having issues that were not my fault, they are ATT fault, and no one seems to be concerned or gives me a resolution. I cancelled Uverse and internet over 4 years ago, ATT kept billing me for the services, I did not find out until last December, they only credited me for 4 months and no one seems to be concerned about the years of overbilling. That is my money that you ATT took from my automatic bank payments. Even though I cancelled those services and returned the equipment. All this is in the notes. I have talked to over 20 different people within ATT and no one cares. This is absolutely unacceptable. Now you send me a surveys to do what?

They are really unlimited. I'm really not a phone talker & text little to moderate. But data I use constantly every day to research, shop, check my mail, read the news, listen to music etc. Never been slow down. Now if I just could keep Google out of my phone with their so call picking out things for me.

Low cost and auto pay make this a good value. When I’ve contacted customer service, which hasn’t been very often, I’ve gotten quick friendly service. I’ve been with them for ten plus years and would recommend them.

Acct ** if anyone at A wants to verify. About 5 hours of total conversations simply attempting to avoid a 52.3% increase as I was coming out of my 1 year rate on 1/19/20. I called on 12/29/19 and was told verbally that I would be locked for a year at the last year rate (call at 1:02pm eastern and told by Jenny). She said it would take a bit and to call to confirm on 1/28/20. Odd to be asked to call after, so I called before and It was false. The best offer was $233.17 on 1/25 by Shwerwin. I cancelled and returned 2 boxes on 1/26 and pulled everything on 1/31 and was told they could not cancel due to an issue with the phone port but would prorate back when done. Another falsehood.

Hello, I have been a customer of AT&T for years. I recently bought a phone Note 10 Plus and my reception and wifi reception has been horrible on both my wife's phone and mine. What is very disappointing is the customer service I have received. This started about 3 months ago when my Edge 7 gave out and I had to replace my phone. I got the Note 10 plus and my cell phone reception and wifi reception has been horrible. I work as a Real Estate Agent and communication is very important to me and my clients. I tried everything with AT&T but after all this time they are unable to help me. They would tell me a supervisor would call me back and I would never get a call back. They would tell me they were escalating the issue and that I would get a call back form that department and never got a called back neither.

Not only can you Never reach an agent in the US, the overseas agents have no idea how to properly resolve your issue with a reasonable time (over 2 hrs and they still couldn't resolve a billing or appointment concern). OR they take all your information, have you waiting forever and then tell you you have the wrong department or you are disconnected. Too bad AT&T doesn't really care about customers and the service provided.

I have to continuously let AT&T know I don't have the bars that I pay for. My phone doesn't have the strength or reception that I pay for... this results in weakened reception. Dropped calls. Calls not going through.

I was a Verizon customer for 15 years and I switched to AT&T. When my two year contract was up AT&T deactivated my line without notice or a late bill, still charged me for service, and assigned my number to somebody else. I now have to use my new number to make a text list to my numerous contacts over the last almost two decades and let them know my number has changed.

Run. Run quickly.. RUN AS FAST AS YOU CAN!!!! The customer service is shockingly bad... Once they have your money ATT no longer cares about your service. My 75 year old mother's landline went out. Also her wifi was no longer working... She tried contacting ATT on her own but was constantly given runaround along with appts scheduled but no one showing up. My mom had no phone service for weeks... I thought maybe she was having problems because she is a bit hard of hearing so I took over to help. I called ATT on a Friday and explained the problems...no phone service, No wifi.

I have had the AT&T GoPhone plan for years. Have never had a problem with the service, never have an issue connecting or with dropped calls. The plan fee is inexpensive. I am very happy with this phone service.

I use my prepaid Samsung android for everything from phone service to running wireless internet, YouTube TV and more, (I even edit my business website using this phone). After 10 years (& a couple upgrades) my prepaid rate with autopay is still $40/mo. With great coverage area and zero $ roaming. It's a great deal.

The phone itself works fine, but the service is alright. In the beginning, I had many issues with payments and minutes being lost because I'd forget to pay for the minutes; any remaining minutes were lost. No grace period. A grace period would have been helpful especially with customers who have more important things to do than think about making sure their prepaid minutes are available. Also, annoying message when I'd make a phone call telling me I needed to add minutes. Okay, okay!!

AT&T prepaid plans is really awesome for a single person or retired. If you don't use much data. Low cost is more affordable than any other plan I've searched. You also save $5 with auto pay. There only 30 day commitment. No contract or penalties. You can bring your own unlocked phone or purchase one from AT&T.

I have been dealing with this same issue for the last few phone bill. I had my family phone block from making international phone call and now I got a bill for $265 est on top of my phone service for international phone call and the service rep and manager I talk to only agree to pay half only. I'm very disappointed with them because we been in business with them for over 10 years and we have 4 line with them. Att please help me resolved this issue because I really don’t want to switch company.

All they want is money. They don't care about loyal customers. Been with them for 5 years with NO disconnection. Needed them to work with me over 100.00 and they refused. Customer Service reads from a script and they don't listen to their customers. Their final answer is, "how will you be paying today?" Trying to speak to a Supervisor is ridiculous! The representative will do everything he/she can to convince you that no one can make any changes. You literally have to yell at them to get you to a Supervisor, then the wait for that is 30 minutes long! I finally got to speak with a Supervisor and she extended the payment by one week, which is what I requested. However, I also requested that the payment be directly debited from my account on file.

A prepaid phone from AT&T gives me enough talk and text to meet my needs plus 4 th of internet. I downloaded my favorite apps including several free games. The phone is reliable and the cost not too bad though I may look around for a better bargain at some time. There wasn't a lot of choice in plans without a contract.

I advise people to stay away from AT&T. After being a loyal customer for 10 years they charged me a roaming data while I was on the cruise which I not even used it and they can't even waived it. I'm very disappointed in how they treat customers. They do whatever it takes to get your money and they don't care how loyal you are to them.

There is NOTHING good about AT&T! I repeat NOTHING! I have had them from cell service to internet and they are TRASH! If you can use ANYONE else DO IT! This company is the epitome of how a company shouldn't be allowed to be!

Whenever a holiday comes, it seems I have no service. I think they prioritize contract customer and leave us prepaid by the wayside. The service and data is not that good at all. Why poo you can be in the middle of a city and not find a single wifi spot.

Not bad. I can pay bill from my cell phone. Reminders are a good thing. Texting is also a plus factor. Have been with them for and I have not had any problems with them for billing. And that is a God sent.

A one year prepaid card costs about $100, but the minutes carry over only if you extend your service at the expiration of the card. If you don't extend your service by buying another card you lose any unused minutes. After a few years, if you use the phone only for travel or emergencies you could lose several hundreds of dollars of minutes if you don't buy another card.

This is to update my review of AT&T Wireless on 2/7/20. My next bill was finally corrected from $112 to $75 for the second billing period. I may or may not stay with AT&T. I'll make final decision after I get my phone unlocked in March.