AT&T Wireless Reviews

Avoid purchasing AT&T products from retailers like SAM's or Kroger. Their sales representatives are known to deceive, sell, disappear, and ignore customer inquiries. Unethical sales tactics are employed to push their products.

This company consistently overbills for services and then it takes months to correct if it ever gets. They lie, they overbill, they cut off your phones and hold you hostage until you pay a $3000.00 a month phone bill for 4 lines and DSL. The FCC doesn't seem to do anything I guess they pay people off to look the other way. I don't know why these people aren't in jail for ripping off the public. I'm switching to Charter soon but I suspect they pay off the FCC also and they won't be much better. These companies are too big and too powerful and they steal the masses blind with their corruption and dishonest practices.

Bought iPhone on promo in Dec of 2022. Free phone when signing for 36 month contract, which there is suppose to be a $35 credit/per phone/per month. I have to call every month and spend on average 30 mins explaining to them that they did not provide the credit. Every month they say they are fixing it and every month I have to call back in for the credit. It seems like they are playing games with billing. Truly the most dishonest company I have ever worked with. Do not let AT&T trick you on their promotions, they lie.

I traveled overseas with my roaming service off and used Google Fi the entire time, I got charged $10 each day for data. When I contacted the customer service, they insisted I had used the data (or detected I was overseas!). This had never happened with all other carrier! I had double check prior to travel, there should be no charge at all when you turn the roaming off. Also, they have so called back office and help you to upgrade your phone with the best service, however as soon as you signed up, you will find out the they did not give you the fair trade in price if you back out the contract and the service is no longer as good as it was promised. Should have never signed up with them in the first place and do not recommend to anyone!

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. I even provided proof of purchase of the iPhone 11 from them previously with the serial number and they will not budge. There is no oversight of this "back room" their customer service reps keep referring to and this allows them to be dishonest and fraudulent. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

I left my previous mobile carrier to join AT&T under the promise of new cellphones for everyone on the plan and promises of discounts that will lower our bill. To my horror, I was on the phone with an AT&T customer agent every month arguing over the monthly bill which always change and get higher every month. I eventually decided to back out of the contract, not wanting to stay with them for another month. They sent us a final bill to pay for all the new phones at face value, although we traded in our phone that we could have saved at least $600 if we went to Apple ourselves to buy the new phone. I would simply never recommend AT&T wireless to anyone.

Buyer Beware Upgrading your phone: In early January 2024, I discovered that my phone was eligible for a replacement upgrade. Following the online upgrade process, I selected a new iPhone 15 Pro Max, and the replacement device was promptly delivered. However, the situation took an unexpected turn when I received a box containing my original phone with a message stating, "We were unable to complete your return due to the wrong device being turned in." Upon contacting customer service to resolve the matter, I learned that the original IMEI numbers for my wife's and my phones had been erroneously reversed in the system.

I have only ever been with AT&T for cell service and have had a plan with on-time payments since 2005. I recently wanted to take advantage of the discount for a new phone when sending your old one in for trade-in credit. I was told I would get $600 trade-in. I realized a couple months later that I had not received the discount for the new phone on my bill. I chose the $1,000 phone, which I would never do. I thought I was getting it for $400.

I've been with ATT for 30+ years, always paid on time, (auto pay), and I received a message to update my credit card number. I went online to update the info, entered the incorrect password, and after a couple tries, was locked out of my account. Just spoke with Jose from customer service, was told it was my fault for entering incorrect password, and I'd have to wait 4 hrs., (and possibly have the same thing happen). Spoke with Edward, a supervisor, who said the same thing, My fault, too bad, wait 4 hrs. as it's an automated system and there's nothing they can do.

I cosigned for a phone for my fiancé. He passed away in August and AT&T told me I needed to continue to pay the bill because it is now in my name and there is a contract. I called last week to see how much longer the contract was for and they said I can get out of it if I pay the phone off. I went ahead and did that and made it to where the service shut off on the 22nd of this month.

AT&T Customer Service is the worst - awful - no help & will mess up your acct. I switched to AT&T on a fixed income. Made it clear I had to know exact amount - $138. First Bill $359 was able to reduce to $250 after paying off old phones = $900. This month $259 & cannot pay this amount. I am not able to get any type of help. Salesperson quit.

My prepaid acct expired... After multiple attempts of chat and phone calls to several different departments I was told there was no relief for me so they cancelled my phone number and took my remaining balance of >100.00 and now I can't get my money back.

I called 2 different times to confirm we were not under contract and had no charges other than the phone bill when canceling our acct. After a month they charged us 350 for canceling! Should have canceled the credit card on file first!! They lied to us and stole money from us for nothing!! Crooks.. Do not trust them!

At&t Cellular is a disgrace to corporate America. They function by deception and the logic that their customers are morons. Everything is another charge that they feel they are entitled. This company needs to be reviewed by the federal government and companies like Samsung should refuse to deal with them as they are destroying their reputation. As for me I will buy out my phone for the price established unethically and get away from this corporate joke.

Updated on 08/07/2024: Till this day, I still have not received a phone call or respond back from AT&T in regards to my issue with them. I traded a phone under the agreement of no contract. I expected the value of $1000 to be equal deducted from the brand new phone that I have bought from them. Instead they are giving me monthly payment for 36 months as a credit. How is that not a contract? You advertise no contract, these are lies that has to end. Do not fall into AT&T’s lies and scams. I do not wish to be in a contract for three years with any company. Nobody yet has approach me to fix this problem and return the credit that I deserve. Stay away from AT&T.

My personal experience with AT&T's cell phone & internet services over the past 10 yrs has been excellent! ANYTIME I've called, the customer service has been awesome!! They make sure to handle whatever cell phone issue I've had, in a professional, thorough & caring manner. I have not experienced horrible outsourced phone-calls...they speak CLEAR ENGLISH...for instance. I switched from T-Mobile in 2013. Their customer service is WHY I left them for AT&T. From over the phone (I could never understand what the people were saying..outsourced...) to in-person. The store I went to back then shut-down 8-yrs ago. Along w/ many others. Their in-person store manager's jobs were not to help you...it was to help them make bigger-sales. I HIGHLY recommend AT&T for anyone looking for cell phone or internet services!

My family and I have been loyal customers of AT&T mobility for at least 10 plus years or more. I am one of those customers who (I know it not good) just look at my bill at a glance and pay the amount stated. Lesson learned. Well it just so happened, my mail was delivered a little late this past December, so I attempted to pay online, but not that computer savvy, it did not go thru. So I received a double bill this month, so I reviewed my billed thoroughly and noticed a line that was not supposed to be on there. When I phone AT & T, I was politely told I have been paying on a line that wasn't mine and there was nothing they could do but cancel the line at this time. They told me unfortunately it has been too long on my account and no back pay was owed to me for a line I never initiated. I was offered nothing, for my loyalty to this company. Yes, I will be looking for a new company in the future.

AT&T is the worse company I’ve ever experienced. They no nothing about hooking devices up, nothing about billing, nothing about customer service. They take advantage of seniors advertising aarp discounts only to sucker you into their price increases and lies. Beware seniors! Att is a scam so is aarp.!

Approached by two sales representatives in Target store. Asked to trade in iPhone 13 and my Samsung A23 for new promo of iPhone 15 Pro and Samsung S23. Only pay for service not phone. Huge lie on promo.

Do NOT go with AT&T if you don't want to get ripped off, zero help, care, or concern for your experience. I was added to an account as an additional line and the phone I received was a brand new Samsung Galaxy S22 Ultra. It did not work at all to connect to the internet, call, text, use GPS, etc. The only thing it was good for was taking photos. I had to be connected to wifi for ANY functionally and even then, functionally was hit or miss. I went in person to countless AT&T stores, in different states, different towns, on countless occasions, sometimes alone, sometimes with the account owner, sometimes with my boyfriend. All of them witnessed this unfold. SO many wasted hours re-explaining myself and the issues (because why would they ever put notes in an account)?

Would give ZERO STARS if I could. We made the move from T-Mobile to AT&T about a year ago. Cost us much more but thought we would get better service, signal and customer support. We moved all our devices over and had them unlocked by T-Mobile to do so. We've determined their cost is too high for what we get so making the change to Mint Mobile. Ordered the Sim cards, got the transfer PIN from AT&T and ported our numbers over last night expecting to be up and running in 10 mins on the new service. NOPE...come to find out, AT&T locked our already unlocked phones without our knowledge therefore we can't get service right now on our 3 lines. Requested AT&T to unlock them which is usually pretty quick since it's an automated system issue and we had paid our bill in advance so no hold ups for payment and still not unlocked.

I switched from T-Mobile/Sprint to AT&T around Thanksgiving 2023. Since that time, I have received around 200 spam calls from all across the country, many of those with multiple numbers from the same cities. I have live chatted at least five times, physically gone into a store, and called last night to finally just change my number even though I do not really want to do that. I have even installed the recommended 'blocker' app from AT&T to block these calls and it will not stop. It's not happening with my other three family members who switched. I had the same phone number for ten years with Sprint/T-Mobile and never had these issues. I can only guess that my number was 'sold' to telemarketers when I made the switch? It's always Medicare, funeral expenses, other insurance/health care, etc.

We had Verizon and not particularly crazy about them but not unhappy. Was accosted by a guy in Sam's Club and he promised that he could get me new phones for all 3 lines and monthly bill would be less than Verizon. So how could I say no? Foolishly signed up with AT&T. - Monthly bills have NEVER been less than my Verizon bill, usually more, varies, they add charges that I do not want and never asked for. I went overseas and had to use my phone so that also gave them license to rip me off further. Although that was not the only month. This has been a terrible experience and should never have stopped and listen to that guy and his lies. DO NOT USE THEM. THEIR CUSTOMER SERVICE STINKS TOO.

I am a loyal AT&T customer of over 10 years. I pay my bill monthly automatically and have never missed a payment. I have a perfect credit score of over 800 and a credit card with a $20,000 limit. I own my current iPhone 10 outright. I decided I needed to upgrade so I went to my local AT&T retail store. I spent an hour with the agent and eventually decided I would go with the iPhone 15 pro, a $1,000 phone. We discussed trading in my current phone, etc. I gave him my credit card and he swiped it. It went through no problem. I gave him my driver’s license and he asked me for the PIN for my account, which was correct.

I have been with ATT for 10 years and this is the second time ATT says, "Yes you can extend your payment. We agree" and all the sudden the supervisor says, "No one talk to you." Are you serious? I got his name and time and day and no one know. Now my lines are interrupted. Thank ATT horrible customer service. I’m leaving your ** and no one can help. I give you a minus 30 stars.

We recently made a decision to make a move from Verizon to AT&T FirstNet. We have used AT&T in the past and thought it would possibly benefit us to try again with the new options for law enforcement. Under the plan, we included the purchase of a new phone for my elderly mother. For a few weeks, she complained that she could not figure out how to use the phone. Out of frustration the decision was made to attempt a simple phone offered by another company.

The worst company. Charges charges for everything, I called 4 times to get the international plan and this week I received a charge of 424 dollars and the previous month 289. They are some of the worst rats. I go back to my old company and I also call customer services and I request a supervisor and no one tells me. I will never return to that company.

An ATT Sales Rep came to my door selling Fiber Internet. We were interested in upgrading our internet service. He told us we could get a great deal on wireless if we switched to ATT and bundled our internet service as well. I was also told that because my wife worked for a Dr.'s office we would receive an additional 25% off our wireless bill. He stated I would just need to provide proof that she worked in a medical office to receive the discount. Went to the ATT Wireless store and was told I would need to contact customer support to have this done. I called customer support and was told that we did not qualify for the discount, because even though my wife works in a medical office because she is not a licensed practitioner she did not qualify. The Rep also told us that we would get free phones when we traded in our current brand new phones and we would receive 2 additional phones for my children free of charge.

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" ** was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultaneously reviewed the setting and concluded it was an iPhone 8 Plus with the highest memory available for that mode. He also said the equipment was in perfect condition and then looked in to the system and states that the trade-in value of the phone would be $350.00, and to drop it off any time at the store before thirty (30) days expired. He didn't have the iPhone 15 color/make in stock, so he ordered the upgrade to be shipped to my residence.

I contacted AT&T about a 29 minute long distance call billed to me. I stated that I am not familiar with the call, called number, or the charges. I also commented to the representative as to the outrageous $4 per minute and fees charged on such a call. Even though I’m not responsible for the said call the charges for such a call are literally price gouging robbery! AT&T customer service was short, uncooperative. and very unprofessional. I’ve been a contracted customer for AT&T for 4 years. I am regretting my decision to have switched my wireless business from Verizon to AT&T. I will add reviews to various social media platforms to promote awareness of such customer service and treatment.

I bought two iPhones through ATT at my Sam’s Club. I had to work 3 months before they found the cell phones I sent back as trade in. I sent them back in the allotted time. They finally found them. Then recently I needed to disconnect one phone as my wife is unable to use a phone any longer. I contacted att and told the rep what I needed to do. I agreed to pay off the phone to end the contract early, she disconnected the wrong one, and when she corrected that, she applied the payment in full for the phone, she applied it to the wrong phone. After working with a att account rep for about 2 1/2 hours, I got the correct phone unlocked, however I am being forced to pay off the one not disconnected early because of the ignorant representative. So I have lost my trade ins, have to pay both phones early, get penalized in the process. Any other business acting like this would be arrested for embezzling!

Upon listening to the salesman we let into our home, Justin **, we agreed to turn in our phones for free phones which we asked him two to three times these are free, correct? His answer being yes each time. We understood the taxes we needed to pay for the phones. Being an older couple in our 60's we would of never agreed to buy the phones even at any discount other than free. We never received any email at the email we use so we just assumed it was included on our other AT&T bill. We then added an emergency phone in July/2022 for my daughter as she was leaving an abusive relationship and needed a phone with no connections to her husband.

If I could give AT&T a negative 100% I would. This place is complete **. I couldn’t tell you how many times they’ve ** up my family account and caused my phones to be shut off due to their workers not doing their jobs correctly and if the workers ** up it’s not their fault. It’s the customer's fault always. They never take responsibility for their actions and the signal sucks. I would figure I’d get good service in a big town but nope. Still not even then.

We used AT&T Wireless for about 4 years. We switched to Verizon when we purchased new phones because Verizon offered better deals. We switched the service on Oct. 16, then saw that they took a full payment from our bank account on Nov. 3. The charge was for Oct. 6-Nov. 6. I called and they refused to refund a partial payment. They say we're charged for the following full month even though we only had service for 10 days. Therefore, we are having to pay for 20 days of NO SERVICE!

The company is a scam. The offered to lower my bill if I trade in my phone and switch from Verizon. I traded in I-phone Pro for another Pro and instead of that I received an I-phone Plus. When I asked why I got the wrong phone they said, "We don't know, you can wait another 30 days of you want Pro." I needed a new phone since I travel so I agreed to keep the Plus. When I got my bill, it was a lot higher than what was initially quoted. They said, "Don't worry. The first bill is always a lot higher"??!! We add other fees, "Sorry no one told you that..." Seriously? Next one will be lower, I asked how much lower, and it turned out the bill is higher than to what I was ever paying with Verizon. I told the rep that when I talked to the sales that's not what they quoted me. She said she wasn't part of the conversation, and all she can offer me is a cheaper plan.

I was lured to port my number to AT&T with the lies from their marketing personnel that AT&T would charge me less than $60 for mobile services. I ported my number 3 weeks ago and so far AT&T has managed to charge me $193.46 just for mobile services excluding the $65 I am paying for internet. Pls., pls. run form this company. They are extremely usury and have no conscience, their conduct shows that they believe in fleecing customers for profit regardless of their promises, lying company for profits.

I have been an AT&T Mobile customer over twenty years. But nowadays the only telephone support you can get for service and billing is out of country, over terrible phone connections!! Wait times are EXCESSIVE, over thirty minutes, normal takes sixty to ninety minutes to reach someone. At that point we cannot understand what they are saying. They have never resolved an issue in my many calls! For a company name American Telephone and Telegraph, they have NO American support and no respect for customers' TIME!!! It is for these reasons I am ending my service with AT&T. Feel free to contact me!!

After years of bad cell service, dropped calls, inability to send or receive texts to days without service, their customer service was of no help. The customer service reps would lie to us. They breached their contract but expect us to pay for service we did not have.

My upgraded phone came to me fine, but when I returned the other phone by the Box and label that they provided, they claimed they didn't receive it. So either the post office stole the phone, or an employee at At&t stole it, now I am having to Pay for a phone I don't Have, nor that is mine. Don't Trust this company.

A few years ago, I upgraded to a new iPhone at a local branch. After I got home, none of my info had downloaded, and the phone wasn’t working properly. I called headquarters & they told me they would send me a new phone, as well as a prepaid box to send my nonworking phone back in. I packed it in that supplied box, dropped it off at USPS. The box had a tracking number on it. Since AT&T will charge you the full price of the phone if they don’t receive it, or receive it in a timely manner, I kept trying to track it, but was unable to. I finally called the number of the warehouse in TX that it was shipped to. I spoke with a woman who told me they did get my phone, but it hadn’t been scanned in yet.

I went into a Sam's Club and was solicited to trade my old phone for a newer model for no charge. My expense would have increased $15/mo. I was told at the store that I would receive the return information via mail. A month went by and I called back and was told they would mail it again. In the meantime, I received a bill for $26 over my budgeted amount. I'm a senior citizen. I called again, asked about my bill. I was told it would take 2 to 3 billing cycles to see the discount. I still have my old phone. I received a second bill for the full amount. This time I was told I was ** because you had to trade within 30 days. I then went to an AT&T store where I was told the same thing and advised to never sign up from a kiosk. Well, that didn't help me. I left T-Mobile with a senior rate of $50 and sold my soul for free phone and now paying $91/mo.

ATT added a line to our account without our knowledge. There are only two of us. We didn’t find out about it until after we closed our account and paid our final bill. Later they sent us another bill for an extra line. They will not explain, prove or resolve the issue. We switched because the prices were way too high and the data usage didn’t work for us. I would never do business with them again and highly do not recommend. Stay away!!!

I have had AT&T Wireless for 4 months. I am supposed to have a discount on all lines for having AT&T internet. Every month since having service I have only received the discount on 2 of my lines instead of all 3. I have had to call EVERY month and it still does not get corrected. Yes, they credit it when I call but my last call was 1 hour and 59 minutes. This is unacceptable. I want the issue corrected!

I receive 13-15 scam calls a day and I’m on a DNC list. I get constant errors when accessing websites and never receive the login codes to log in to websites. Someone also takes snapshots of my personal information. I also receive emails and texts several days late or not at all. I tried reporting to the FCC but they didn’t even send an email to ATT and only offered referrals to websites. AT&T has done absolutely nothing to fix the horrible phone service or stop the harassing calls.

They messed up in the office and they couldn't fix the problem. Not a happy customer and called to see if the loyalty department could fix it and the results stayed the same. I even chatted with a supervisor with no results.

I purchased an iPhone 14 last September and had problems from the very beginning with it. The battery discharged quickly and the phone would heat up when in use for any length of time. I contacted AT&T to see what options were available with the hefty insurance paid each month for the phones. I was told I missed coverage for my phone by two days, 3 hours and 55 minutes later between Asurion claims and AT&T customer service, I was offered a plan where I was getting a new 15 and an additional 15 as well for a gift. The activation fees were waived, and I was only charged $67 and change for the taxes out of my bank.

WORST customer experience I have ever experienced! I transferred from Verizon, brought my wife and daughter who had AT&T prepaid to all on a family postpaid. Ronaldo in Somerset KY told us there were no activation fees, snuck in insurance I declined as an add on to my daughter's phone, failed to add my wife as an authorized user when I asked for it and my first month bill for 4 lines at $35 each.... $391.56... What a scam!!! Talked to another AT&T store who agreed Renaldo screwed up. When my wife went to confront he shrugged his shoulders and told her I needed to call 611. Would not help fix his own mistakes! Customer service failed to help or resolve anything! Only positive was tech support Kevin fixing my wife's wifi calling online.

Google Fi? Seamless. Verizon? Almost seamless. Works great. Comcast? Wouldn't fix the line. ATT. "Didn't work," returned device, paid $40 restocking fee, and then was sent a bill for 163.70, which led to hours on the phone trying to a get a refund for services never used from a company that has serious difficulty communicating with itself. Still waiting to see if the higher ups can find a way to return my money or if this will go into overtime with me trying to defend my credit score against specious bills. Surprise! I decided to go with Google Fi and Verizon.

For us.. this is an anomaly. Normally we can go anywhere, work and stream but not in Amarillo. That being said I am really glad to be leaving Amarillo. We were having lots of issues with bandwidth and being able to work. So thinking we had something set up incorrectly we went to an AT&T Authorized Retailer who said we were being throttled so we took his advice and upgraded our plan on Friday. WRONG!!! We got speeds of 8 mbps at the store. We leave the store and go back to our RV and barely get over 1 mbps. Then we go to Palo Duro Canyon State Park and to our shock our tests show over the 100's mbps down to maybe mid 20's while we are in the heart of the canyon. The 2 good things about our time in Amarillo is that we only had to work one day and my husband's work phone is T-Mobile!!!! Very, very, very disappointed with AT&T!!! Ohh one other thing as we are leaving Amarillo our speeds have already tripled in speed. AT&T screwed the pooch in Amarillo.

If you put too much money onto your prepaid account they will just straight up take it if it isn't used up fast enough, because somehow the money "expires". What's worse, is that to extend that expiration date you have to add more money to the balance. Once the balance "expires", your money is forfeit. So, they punish you for prepaying your prepay account.

My wife and I have had this service for 2 years and we are stuck in a contract until we pay off the phones. The equipment cost is $50 a month- not unreasonable but the remainder of the bill, $200 more, is just robbery. We live in a desalt populated area and the service is spotty at best. I also have a home in another state where we get terrible service even though that was a prerequisite to getting this service. Disappointment after disappointment. I'm a senior and $250 a month for a fraction of what Verizon gave us is just dishonest and unfair.

How in the hell does AT&T corporation have the right to MAKE people pay for their bills IF they don't have money until later in the weeks, when sincerely request that payment CANNOT be made until a certain date! Are they forgetting that consumers have about 100 other dang bills to pay in life?! Nothing but robots has taking over and it's outrageous!! When there is no money more money until the next "flow" I highly feel that all customers should have that choice of when to pay their bills at their own comfort zone. There are other options out there. I think congress should help do something about this matter because Customer Satisfaction does not exist anymore with all Big cellular/phone companies. Some people are NOT RICH.... BS.

I would leave zero stars for this company if I could... You wait hours at a branch to correct mistakes, for nothing... They make incessant mistakes then refuse to correct those mistakes, all at your expense.

Section 5: Unfair or Deceptive Acts or Practices***

Trying to resolve a billing issue that occurred do to fraud on the card that was on file for auto pay each month. My bank cancelled a card that was replaced. Due to the cancellation I was charge a late fee and and denied the auto pay discount. I replaced the billing card info and requested to resume autopay, however it was not processed and more late fees and no discount for the auto pay. I called to speak to an agent who told me it takes 4-6 weeks to process auto pay and that he could not refund any of the fees charged. With a policy like that I will be changing to a company that values loyal customers. Be advised that AT&T does not care and will not do what is right or fair to keep a customer

They tuned an $86/month into $290/Month in a flash! I was hit with close to $200 of roaming charges when I did not even use their SIM card! I was overseas and bought a local SIM card and turned off roaming on my phone but somehow they manage to rip me off. I called their customer service, they kept bouncing me from one person to another and in the end, they offer 50% off and when I pushed for a full correction and credit, they removed the credit. My advice is this company used to be good, now they are all about scamming their customers, their marketing gimmicks evolve around fine print where they get you to switch and get a free phone, just to find out that your free phone comes with 4 year contract! I turned my new phone in for an Iphone, and the way they credit you is to give you $18/month credit for the phone you turned in and for you to get the full credit, you must remain with them for 3+ years!

AT&T contacted me to finally give me some kind of resolution and I accepted it.

An AT&T representative came to our home when we moved in. She made promise after promise and put it in writing. A store in Manhattan, Kansas “lost” one of our phones, so no discounted phone and refusal to review cameras even when speaking with the store manager. We contacted all kinds of numbers, and we were transferred from here to eternity with no progress. Another phone was supposed to be free when an old phone was returned, and they only discounted rather than dismissed the charges for the new phone. Attempts to resolve despite paperwork were denied with excuses. We are paying more than $50.00 per month more than the quoted price, and again, no resolutions. Now, AT&T is reducing our discounted pricing for autopay because we refuse to use our bank account with ANYONE.

Requested my 2 lines to be disconnected months ago. They still charge my card. called customer service 5 times wasting 4 hours of my time, and 4 times they drop the call after they keep putting me on hold for long time. They see that I have called and requested the line to be disconnected and admitted it, BUT their customer service overseas can't solve nothing. Very bad experience with this company.

Phone trade in sounds like a lure to a contract like plan based on reviews, well for me I never had the chance to find out. First they were going to mail me a return kit, never got. Couple months go by I'm paying over $100 for a single line. So I call, they say they don't do that and to go in the store. Go in the store and she says the offer expired after 30 days. Now I'm forced to pay full price $900 bucks for a phone I was supposed to get for free and that they are now giving away for free. When I saw that I just canceled and ported my number back too. They already gave me the $500 visa gift card to help offset the damage this AT&T nightmare has caused. Good service in my area but not any better than what is offered cheaper elsewhere!

AT&T charged me $560 over the past 16 months for a line that was cancelled in April 2022. No matter who I spoke with, they refused to refund more than 90 days ($105). They claim it that I had to "call in" to cancel the line even though I physically turned in the broken device and cancelled the line at an AT&T store. I have been a loyal AT&T customer for over 20 years. I am switching carriers.

First net is a joke!! I joined to get the first responders discount when I went to AT&T to upgrade my phone and they told me about this. They then told me I was getting a “free” iPad for joining which I didn’t even want but took it since it was “free”. Well come to find out the iPad had service that was not free and I got charged over 5,000 for TWO months because apparently it got disconnected from Wi-Fi somehow and was being charged for basically every minute my kids was watching movies!! I got not one single emails or calls even notifying me that this was happening and woke up to my bank account being drained over this. I’m literally going to be homeless with 2 children now. So thank you so much for caring so much for us first responders. What a joke.

Trying to get to a live person and actual service - with the notable exception of presenting yourself in person at their store - is the most aggravating experience ever, resulting in zero results. If a group of genius programmers and HR people spent a lifetime designing a way to stop customers from ever reaching anyone and getting real help, they couldn't have done a better job.

Have been a loyal AT&T customer for years now and up to this point have had a relatively pleasant experience. Then I went to "upgrade" my phone at a Costco and the entire transaction has been nothing short of a disaster. Now, rather than receiving a credit of $800, I was charged for them "not receiving my phone" which was paid off and confirmation via text/shipping confirmation the phone was received with no credit. We have receipts of purchase and what was promised, the promotion, record of all payments and text from AT&T confirming receipt of the phone and they are still not honoring the credit which was the entire reason we purchased the phone.

MY name is Maximino **, Resident to Florida, AT&T Customer client who has been having problems for a week, first AT&T Fiber all weekend without Internet, and Three days without phone, I requested assistance in Spanish 08/17/2023 and a person from Bogota Colombia answer, what does he say. "I am in Communication with the Samsung Company because you are insurance. They will send you a new phone tomorrow 08/18/2023, you should receive it from 5 to 7 pm," It never happened and I don't have service, I have to interrupt my only day of rest to go out and change companies because I need a Phone for my work, very disappointed in AT&T and its liar people.

My company has been with AT&T Wireless including internet services for over 10 years. Yes, 10 years, and in the last year customer care and billing services have gone down terribly. I do believe AT&T has contracted out these services to an overseas distributor and this was a terrible move. I have had services interrupted 3 times this year alone due to error in payment posting, systems not recording accurately, supposedly, operators not accurately recording payment arrangements, and just plain inconsideration for a tenured customer.

This is a review of AT&T in general, not of this particular store. But as this is in AT&T location, I feel the need to warn people about what they have ahead of them if they are getting ready to do business here! I have been a loyal AT&T Customer since 2009 and haven't had problems for a long time, but this year has been very different. My brother and I are on a family plan and both received emails saying we could turn in our iPhone12Pros for a $1,000 credit on new 14pros. He turned his in at a store in CA before moving to MO, and I sent mine in the box AT&T sent me in the mail. For 8 months, everything was fine. Then suddenly they stopped giving us credit on my brothers line.

Their website advertises a $10/mo discount if you sign up online, except you won't be able to add a new Phone service if you have an existing Internet service. The website will keep bugging out and say that the account does not have phone service (duh, that's what I'm signing up for). If you try to call in to their customer service, you won't get the discount because it is online only. And if you're like me, you'll go through a lengthy discussion with customer service and set up a new phone line only for them to send you an empty box. No sim card, just a packing slip (trust me, I tore the box apart looking, no sim card at all).

Assistant Store Manager NOT knowledgeable at all to bring solutions to our situation. Not sure how she got her job but she came across as a know-it-all and turned out she didn't know crap. WE brought solutions to the table and when asked why she didn't suggest the solution "OH I WAS GOING TO SUGGEST THAT." She can take her rolling of the eyes and false eyelashes somewhere else.

Could not call 611 or 911. Text was offered, no help whatsoever. Kept timing out, then was disrespectful. Cell service out, my Mom is disabled and homebound, unable to even text her to make sure she is ok. Since Hurricane Sally, cell service has been terrible in our area. AT&T has stated they will not be replacing/repairing the tower that services us. Would not recommend.

Recurring account detail issues since the inception of my account. AT&T has been the worst cell service I've ever experienced and I do not recommend their services for any consumer. I've had to purchase 2 replacement phones b/c they are unable to locate my account. I've visited multiple locations and received the same ineffective information. There hasn't been any notation on my account so all the reps state they are not familiar with the concern and we have to do this round and round every time. It's ridiculous and very poor service

This company refuses to provide me with account credit. They’ve taken my money and are happy to be thieves. There is no value with this company. Their service is terrible. Their employees constantly lie. Run away.

Awful unprofessional company. Salesman lied and disappeared when we had questions about the 2 phones we signed up for. Activated one and discovered the coverage was NOT the same as Verizon and had no coverage in the areas we frequent. Immediately canceled the contract and sent the phones back. Then started getting huge bills from AT&T and called over 5 times to get an itemization. Finally they figured out we DID send the phones back and struck that off the bill. At last we get a past due letter for around $95 so we called to find out what that charge was for. At no point could we get an itemized invoice. Some charge for "restocking" and 1 activation fee. But finally to get them off our back we paid it. I hope I never hear from that company again!

My wireless plan is an old one and I have had 300 daytime minutes on it and 1000 night and weekend minutes. All of a sudden, my account (when I logged in to check it) said that I now had 600 daytime and 2000 night and weekend minutes. I called a ATT rep and they assured me that I did and that was correct. But when my bill came it billed me giving me only 300 daytime minutes, so I had lots of overage minutes because I went over the normal 300 minutes for that billing period believing them that I had the 600. Now the account is mysteriously back to the 300 minutes. VERY unfair and deceitful on ATT's part. I would not believe anything they say about the "Lead Problem" either. NO WAY NO HOW JUDGE! Their customer service acts like they understand but they do not, and they barely understand English. Time and Time again.

Due to poor training of AT&T customer service representatives I have lost at least 20 hours of my time. I was trying to get a replacement of a lost phone. AT&T representative forgot to lock a lost device. Due to this fact I have had to do a claim three time. Each time the claim has been denied. Finally I figured out the problem, and called ATT instead of insurance company ATT transfer you if you make a claim. Very long story. I even don't want to get into details. My son can't get a replacement phone for more that two weeks already. It's like a joke. Very poor training of representatives. Probably minimum wage paid people. AT&T management or whatever people who gets a profit from this company should spend more finances on training and employee's benefits.

Do not trade your phones for credit, it’s a big scam. Your phone will be locked until the end of your contract and if you are trying to pay it off early your trade is next to nothing! Ask any possible scenarios before you do your trade-in and ask them to have those answers in the writing/email.

I have a Samsung Z flip 4. I opened it, and it would not close, it seemed stuck. After multiple attempts to close it, it finally did close. I did not put any force into it, just doing it constantly. When it did close it felt like something broken in it. I opened it again, in hopes that it would not do the same thing again, just to feel a rough feeling during that process. A day or 2 later the screen went black, never to return. I honestly had no idea what to do through any of this. I ended up calling AT&T about it, I asked what I should be doing about this. It was told to me to take it into an AT&T store for a physical look at it so I can know if I am am to do a warranty claim or an insurance claim.

Does anyone have any contact AT&T or AT&T Business or Costco Wholesale at a decision making level? AT&T is has been overcharging me every month for 6 months!! I traded in two old phones for two new lines and two new "free" devices. But I am still being charged for the new devices!! This is a new AT&T connection through their partnership with Costco. First, the AT&T sales rep at Costco misled us with wrong information from the start (e.g. handwriting a different monthly amount of $80 vs the current $166 that we're being charged) and ordered the wrong device on one line!!

AT&T... Trade your phone and you get a upgrade free one. A lie... They give you a discount every month... After a year of paying $126.00 for 4 phones bill jumped To $180.00... so no more discount for one phone because I paid one off. $80 more a month because I paid off phone? Now, since I want to leave ATT I had to pay off 3 other phones... $1500.00 but wait I lose all my $2000 credits. ATT got you coming and going. BYE BYE ATT. Thanks for baiting and keeping you locked in... Be aware of what's going to happen.

I am in the process of switching from AT&T. I have moved all of the lines except one. This one device is paid off and been in service for more than one year. They tell me there was a technical issue with a device replacement a month back. I have spent many hours on the phone with Back-office team just for them to tell me to give them more time. It has been more than a week. At this point I feel like they are not willing to unlock this phone. I have started researching how to report this "Theft" and will be pursuing any outlets I can find. I have contacted the Attorney General to file a claim. I do not recommend ever purchasing a phone from At&T or using their service.

My husband and I encountered an AT&T salesman in our local Sam's Club in Concord, NH and listened to his spiel. He assured us that AT&T would provide us with better service and coverage than our current plan and also upgraded our phones. My husband's phone was old but mine was only a year and half old. I was told I would get $500 from my trade in towards the new phone which cost $700. Well long story short my bill is $30 more than my previous plan and the coverage less. I didn't have an issue with the higher cost since I was going to get better service. Now I have the inconvenience of having to switch back or sign on with someone else but live and learn I guess.

I spent over 3 hours with 4 different AT&T reps trying to set up access on a new iPad for my employer. One person turned off the owner's phone when asking for a PIN. The online system doesn't update when new info is given to reps or they don't update it. AT&T processes are not integrated and are a mess! You waste lots of time trying to accomplish a simple task.

We already had a line on our bill for a tablet that we were upgrading and the store told us we had to add additional number in order to “upgrade” the tablet and could not use the existing number and was told NOTHING on the bill would change and ALL our discounts would be the same! Not true!! They effectively changed the bill to paperless billing and then the new number “ungrouped” the existing number from the correct grouping which in turn changed the discounts on our bill and made the bill HIGHER! They also didn’t mention that our current plan is no longer an option and the new line would affect that as a “change in service”! They have misrepresented everything about this transaction that I will be taking further action against them!

Avoid at all cost, I went to the store and got a deal for a family plan starter for 105 dollars, my first bill comes as 260 and the one after as 328, When I spoke with customer service it turn out the store had put me on the highest plan without my consent and I will be heavily overcharged because of that, also there are hidden fees (services and taxes). Even with the original plan the bill would be 187, So I canceled after using for 4 days and I still got charged 187 dollars for a full month when they have a policy of charging only per days used if canceled within 14 days, I challenged that many times but it is a waste of time. Must avoid due to the lack of clarity on hidden charges and store workers placing you on plans without your consent then you are having to pay the price. Is this because of Incentive per selling plans in store? I had to pay activation fees 35 dollars per line on 3 lines without any refund.

THE AT&T SCAM. Spoke with AT&T today because I wanted to port my number out to another carrier because they were cheaper and with me being unemployed, I need to save every penny I can and AT&T was too expensive. I was eligible for an upgrade to a newer phone at no cost (with my trade-in), so I upgraded. But then when I tried to go with another carrier, here is what they said:

I received a device that I was trying to return it on June 20th. I called and spoke to A young lady named Amya. She stated to come into the Douglasville location and that location could take the device and return it. I spoke to a nice young man I think he was new to AT&T. He tried to help but he needed help. He ask Amya his coworker. I said to Amya, "You sound like the lady I spoke to before I came here." She stated, "Yes, I was." Amya begin to pull up my account then said, "It's been 14 days. Your buyer's remorse time is up." I begin to explain this wasn't a buyer's remorse. Amya said have a good day. I ask to speak to management and was told at 2:30est. She was at lunch and would return after 4est.

I recently paid off my phone to go to another provider. It took seconds for AT&T to process my payment but they refused to unlock my phone. When I called they told me I had to wait 48 hours. It had already been 30 hours then I was placed on hold indefinitely. I was left without phone service in a new city that I am unfamiliar with. I am a senior and this was very unnerving. This company is horrible to work with and I would not recommend them.

Ran through an order on phone and decided not to continue and canceled moving forward but took $577 from my bank account anyway without completing order!!! Called and said too bad. Nothing they can do. Have to wait 3-5 days to get stolen money back! STAY AWAY‼️

I had ATT for many years and was satisfied. Then in approx 2017, my bill were always off and I was always overbilled for something I did not use, understand, order, etc.. I went with another carrier and never had this problem again. However, while shopping at Costco last month, I was looking at the new IPhones. The rep at Costco said he worked for ATT and I said forget it. The rep told me the company had changed, gave me a some lies that I found out now are not true. However, I believed him at the time and let him order the 3 new phones for me and my children.

On two occasions, AT&T have withheld promotions I was promised. The first time was a few years back when I first switched to AT&T. They promised me promotions on old devices I turned in to them. I never received the promotions and after calling and arguing for 6 months I finally received them. On the most recent occasion, I upgraded four of my phones and was promised promotional discounts on my bill for all four as long as I sent them my old devices within 30 days. I brought all 4 of my old devices to the AT&T store on the same day, well within the 30 day window. This was in January of 2023. First I was told that they were waving the $35 trade in fee for each phone but that was never waived, so I called and they waived it. Then I never received my promised promotions so I called several times and spent countless hours on the phone.

Recently switched to AT&T Wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. I've been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...Don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manager. Well it has been 45 minutes to "chat" with a manager so far and counting...Be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.

If I could give zero stars I would. AT&T offers deals on phone trade-in but what they don't disclose is that the only way to turn in your trade-in is thru the mail. I turned in my 4 year old phone for the new iphone 14 and was given a $800 credit towards the new phone. After mailing in old phone and 4 months had passed they take away the monthly credit that totaling the $800 credit claiming that my phone had been received damaged and not working. This is not possible because I was able to wipe my data off the old phone before mailing it to them. Now there is no way to prove that my phone was in working condition and they refused to sent it back or give me trade in value for it. Bottom line, don't fall for their "trade-in" programs. I am going to switch to Verizon.

The ATT cellular store in Rita Ranch near Tucson. We switched to this company from T-Mobile because of better reception in our area. We brought a current bill from T Mobile into their store and asked if they could provide us a similar plan for close to what we were already paying. They said yes, got us signed up. First bill had all kinds of 'prorations', so it was higher. We did get some ticky tacky fees waived, and then we were told our next bill would be what was originally promised. They failed to get our auto pay set up correctly. We went into another store to verify what was going on. Got the auto pay set up correctly. Then we found out that they had plugged us in to the most expensive plan, and our monthly bill would be $90 higher than what we were paying to T Mobile. They apparently thought we would just blindly pay our credit card bill without looking thru the charges. Wrong. Just another Tucson business that preys on senior citizens.

This company deserves 0 Stars. AT&T has been lying to me for a month straight just to get money. They disconnected my service due to nonpayment, but check the move… everyone knows as long as you pay the past due balance your service is supposed to be restored. I paid a past due balance 3 times and set an arrangement for my current bill which was not due until yesterday. After paying the past due amount twice of over $300, they told me I had yet another past due of $26 that was from a unified Uverse account in which I have not had since 2019!

We have had our wireless service with ATT back when they were Bellsouth, over 20 years. About 2 years ago I purchased my wife an Apple watch from the ATT store and told them we did not want an active line on it and my wife was never able to use the watch away from her phone. I also cancelled an iPad line about a year ago and the cell service went inactive on the device. About a week ago, I was on the phone with a customer service rep and she stated that I had active lines on these 2 devices. I told her that the watch had never had service and that the iPad had not had service for almost a year.

I have had AT&T Wireless for as long as I can remember.... Years and years. A year ago I upgraded 4 lines, traded in 4. Paid for Apple phones. I was guaranteed no increase in my bill. It would stay the same. Well that was a lie. It went from $232 to $490 to $600 to $800 and I kid you not $1000 this last one. I have called every month and get made promises that are never kept. I am a business owner and this is my business line. I have been weeks without a phone. I called supervisor, waited over 2 hours for him to get on phone only for him to put me on hold in the middle of my sentence for another two hours, and then he hung up. Over 4 hours to get hung up on. I can't get help and I need it. It is a mistake on ATT and they are trying to make me responsible for it.

I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.

My husband passed away on January 12th of 2023. On March the 17th my husband’s ATT Apple iPhone Pro Max was stolen from a car. On April 3rd, I came to an ATT location to report a stolen phone to get it replaced and I produced a Death Certificate to change ATT account from my deceased husband’s name into my name. I provided a statement that showed that there was up to date insurance to cover the loss of my husband’s phone.

I became customer with ATT since Nov 2022. Today it is April 13, 2023. Since I became customer with them, I am calling them every month couple of times to fix billing issues. They have habit of inflating the bill and if you don't call them, they will keep the difference! After 5 months, my bill is still not stabilized, it is dancing every month up and down. Most of the time missing agreed promotions. Very lousy service, lot of time gets wasted. I never had to call my previous carrier for billing issues. But ATT wants me to call twice a month minimum if I don't want to pay them extra bonus!! Beware of the billing issue before you sign up with them!

I was promised by a rep on April 10th that my payment arrangement could be extended to the 18th. Lie #1, they shut my service off anyways on the 12th. So I live chatted them again to remind them of what previous rep stated - they would not honor her commitments to me even though it was in writing. Told me to pay 100.24 so I did. They posted it to my internet account instead of my phone bill and would not switch it over and wanted another 100.24 to turn on my phone. I told them I did as Nicolas stated today and paid what he said to pay to get my phone on and you guys aren't honoring that rep either. Just a bunch of liars! I was with T Mobile 13 years and should have never switched.

Unclear status of my wireless cancellation after more than a month. I contacted this company many times to get the status, and after an hour ** digital customer service, no result. I still don't know what is going on and if my money has been refunded or not. The customer service is only helpful if they want to sell. Anyways they are not worth to waste your time; and you always have disconnection, for instance no connection in a elevated area, even in the city. Stay away from AT&T!

Set up my bill which is close to 500.00 a month for 3 phones on a payment agreement. I received text and email stating that the service was going to be suspended. I called customer service provided the info on the agreement. I explained that due to the tornado we had to move and needed to have the arrangements honored. They informed me that because I missed the arrangements on the 6th it won’t be happening. I explained that I also have internet and they took that payment and couldn’t transfer to wireless.

ATT charged me over $1500.00 for a 3rd line (Promo) I didn’t know that I had and never used. When I changed carriers on 02/22/23, I called customer service at ATT to make sure the mystery line was canceled. ATT customer service didn’t know how it got there or what it was. They were sorry for the inconvenience and will make sure it it taken out of service. But, no refund of the money that I didn’t owe!! But, no balance due, all done. Not happy. Oh, Direct TV next. They said all done, no balance due. On March 15th I received an email that said that my online bill was ready and that an auto pay was scheduled for $140.39 on March 1st. Went online at ATT. Said I owe $140.39. Clicked on view bill. Sent me to Direct TV website where it said no balance due. Clicked view bill. It said, "Sorry. No bill." Called Customer Service. They said that I should pay it to Direct TV (which showed no balance due and no bill).

Reps will promise savings if you switch, but when all is said and done, you will be paying more than other carriers. They promise device trade in and discount amounts that are not accurate or greatly inflated. Then when trying address these issues it will be a nightmare dealing with customer service.

AT&T is hands down the worst service I have ever had. DO NOT USE. I got their service on February 11, 2023. I was charged almost $200 for the slightly over two weeks of February I had their (garbage) service. On March 11 I got another bill for $130.48, but was not aware of it cause their app never seems to want to work. After getting frustrated with their service never working when I needed it to (explained below), I called on March 16 to cancel. My services with AT&T were stopped immediately. So, I have had NO cell service from them from March 16 to this very day (March 31), yet I am still being billed for it. I still had to pay it. And even after paying IN FULL, I still have no service. Though it has been paid for.

AT&T has a program for returning a problem device that has caused me a great deal of trouble. After sending my problem device to them using their method of return, the returned device was stolen. Then AT&T accused me of foul play. The office of the president got involved after I opened a BBB complaint against them. The representative failed to do a complete and unbiased investigation into the missing device, and sided with the false report that I had returned a device that was not the specific device I was supposed to return to them.

I canceled my service with ATT because their customer service was terrible, and I could get a better plan for less with T-Mobile. I had a phone and tablet. They canceled the phone, because I had the number ported out. Since the tablet was old and barely working I didn't need the number, yet att continued charging, on auto pay, for that line, even after I was assured the service was canceled. Att refuses to refund their charges.

I went to the ATT store and traded in my old iPhone 12pro max for a new iPhone 14 pro max. This transaction took place in November 2, 2022. Within a few hours of signing the contract, I received an email a return label which I will attach as proof. I waited about a week until my new phone came in. I then activated my new phone, followed all instructions and mailed everything at the post office on November 10, 2022.

Promised by Rep:

Edit 3/23/23: I put in an official dispute through the AT&T website. I received a call from the office of the president today. They are honoring our promotion and talking to all groups concerned to address my type of issue going forward. The Lady also gave me her phone information to correspond about this issue if needed. I couldn't have asked for a quicker or more honorable response.

AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution. I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law. They are simply thieves who should be behind bars like any other criminal.

I have been an AT&T customer for over 22 years. I was approached at a retail store by an AT&T salesman. I told him we’re already a customer but lately thinking about changing to another carrier. He quickly promised to give me a great deal, new phones for all 3 lines we currently have. He proceeded to sign me up for 2 free phones, unlimited data and calls, my bill will be lower. Seemed like it’s too good to be true and I asked him what’s the catch. He said, "No catch, you’re a VIP customer and we want to keep you." I told him I will speak with my husband and call him in an hour. He said, "Just sign now and you can call me to cancel," and gave me his number.

AT&T are criminals. Was told if I left T-Mobile for AT&T they would lower my bill to $115 and I would get two free phones. All I had to do is trade my old phones in. But they don't let you just hand them in right then and there. You have to wait for a kit that comes in the mail. But the kit never comes. Even after you call twice and have video recordings of their agents say, "We're resending them." Then you call again and they tell you, "We can't take them now 'cause it's past 30 days," even though they didn't send the necessary kit to return them. Have a recording from their agent telling me I can't just FedEx the phones. They have to come in the kit that they never provide then try to hold you responsible. So I go from a promise of $115 a month and two free phones to now having to pay full price for the phones and getting bills for $220 a month. But hey, they offered me a $10 discount.

They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I called call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!!!

I have been a customer with AT&T for years but fell prey to their shady business practices that and was charged hundreds of dollars unnecessarily. I was looking to add a line for one of my children. I contacted them via phone and they stated that I was eligible for an upgrade. (As their business commercials say everyone gets the same deals.) They had direct access to my account and knew of the current phones that I had on my account. I was quoted that to upgrade 4 phones with them for our current lines would only cost me about $5 per phone. Verbally I verified that this was with my current phones I would trade-in. They verified this several times during the call.

Bunch of criminals working at the AT&T warehouse. I sent back my trade in phone, a Note 10 in mint condition, and months after I never see the credit on my bill, they tell me they didn't receive my phone, instead the received some old flip phone. And now I lose on $800. Case #** was created and final outcome was that I lose on on $800 because AT&T has criminals working in their warehouse.

I have bad hearing and purchased ear buds upon recommendation of the sales person. Did not help at all. I tried to return them and they refused because it was more than 2 weeks. I have used them for over 20 years and pay $300 per month and they did nothing to help. I am switching services tomorrow. I recommend never use AT&T.

I purchased a Apple watch in Nov 22. Upon receiving the watch, the watch had many errors setting it up. I called AT&T support for the Apple watch and they attempted to correct the problem and failed. AT&T then referred me to Apple support and Apple support attempted to correct the issues and failed, Apple support then stated that the Apple watch would have to be replaced by AT&T under warranty and contacted AT&T support and told AT&T to replace the watch under warranty.

In late December 2022, someone went into an AT&T "Authorized Retailer" store 100 miles from where I live, and was able to open a new wireless account, and get a brand new Apple iPhone, using my personal information. The personal information was probably obtained from one of those big, recent, corporate data breaches. AT&T won't share what kind of identification was presented (probably a fake driver's license).

At BJ's in New York, They offered me to transfer the carrier from T-Mobile to AT&T. They offered a trade-in promotion of three lines and three new iPhone 14 for my business account. I had three devices for trade-in: an iPhone12 pro 128gbt, an iPhone11 65gbt, and a Samsung old fashion phone. AT&T sent me an email; rebel for trad-in. I packed devices individually in three boxes and sent them from USPS. I have a tracking record.

They lie to get your service with false things then when you tell them what was said they tell you they don't see any promotion then stuck for 3 years... Don't ever get any services from them. Find a better service.

This is the most expensive of all wireless phone plan by a large margin. Many times I make a call and it simply says, "We cannot complete your call at this time" and to call you back later. After doing that a couple of times I just use another phone and the call goes through just fine. I'm stuck with them for another two years because I had to sign a contract with them and it will cost $2000 to get out of it. Stay away from these guys.

I traded in my iPhone 11 for an iPhone 12 Mini around November 23, 2020 using AT&T's Trade-in program by mail/email (not by going into a store), which gave something like $700 off for an eligible trade in. My iPhone 11 met criteria without a doubt so I went for it. The initial online trade in process was easy and I received the new phone immediately. But I never received the return shipping label for the 11 and that's where it all went awry.

After 15 years being AT&T customer, I realized AT&T is not a reliable provider. I did a trade in within Christmas as a Christmas gift to my husband. On the required condition, AT&T said required to turn in the old devices within 30 DAYS OF ACTIVATION. My husband did not activate the phone right away until I could convince him to use the new phone on 01/20/2023. Upon talking to AT&T's rep on the same day, he confirmed that I was qualified for the full promotion, he asked me to go ahead to activate the phone and turned in my old phones. I activated the new phone on 01/20/23 (the same day) and turned in the old phone on 01/23/23. To be more careful, I got the reference number for this conversation. Upon turning in my old phones, they then today told me that I am not qualified for the full promotion at $1,000/device, my phone is now only worth of $280/device Iphone 12 Pro Max 128 GB while Apple trade in for a similar type is at $400.

They have a sneaky phone payment plan. Say the phone price is $700 and you trade your phone in and they give you $500. Well you would think hey. I can pay that off easy. Nope you will make payments for 3 years, or you will pay the full amount. The sales people are so quick to get you they don't tell you this.

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

At the end of last year, I got a new deal from AT&T that there is no any charge when I trade -in my iPhone 13 to iPhone 14. I had returned my iPhone 13 in the November last year, and they also issued one receipt to recognize that the shop had received my iphone13. In January this year, I found AT&T add the $999 equipment fee to my account for my new iphone 14. Then I called in to the customer service, one guy said I no need to pay the $999 since they had received my iphone13. But now in February, I have received the $999 bill again! What the poor service quality is in the customer service department? The customer service is nothing!!! They just want you to sign up the new contract, otherwise it is nothing and nothing!!! I rather than giving zero star review!

I have been a customer for over 2 years and our family has 3 lines (mine is the primary). We use QuickPay, so when invoices are ready, AT&T is supposed to send me an email alert to my inbox. In order to open the invoice link, AT&T sends a security code. However, they keep sending the code to the wrong lines (i.e., the other two lines, not mine).

I purchased a brand new phone from a local store here and got home only to find out it has no service at all. I get zero signal bars. Walked a few blocks in both directions and still the same. When placing a call to 611 it just says "call ended" instantly. I also get a "No Service" message. I never even got a chance to activate the phone, nor would I now want to knowing there is no service. I bought the phone after researching the coverage map on the ATT website which states very clearly complete 4G coverage. The store where I purchased is unable to help with the matter, and I don't think it's their problem anyway.

Worst customer service ever! I did a wireless trade-in on July 4, 2022, the phones were supposed to be shipped to us, but only 1 was ever received. I called Loyalty several times to tell them that we hadn't received the phones and their only response was to check the tracking, which didn't show ANYTHING. Finally, 5 weeks later we went to a bigger store and told them what was going on to see if they could help or get us new phones. They couldn't see anything in the tracking either, and couldn't cancel it, but instead of filing a report for a stolen phone, they just created new records to sell us new phones. We thought everything was fine until November when we were billed $800 for those missing phones.

I had a trade-in in 10/2021 with $0 installment after trade-in. After a year I still get billed in the full price and I made a complain. I got case number in 08/2022 and the decision was to activate the discount and give me rebate for the amount paid. Now it's 2/2023 and the change never happened. I call again and now the explanation is that I failed to qualify because activation lock was not unlocked (which I strongly believed it's not the case because I followed the instruction to do it). When I check the trade-in status until now, it still said "Trade Completed and Payment Sent". So now, I never get the promo and I lost my iPhone XR that was in a good working condition because of their lies. Customer loyalty program can't do anything for other than "I can feel your disappointment". Time to change providers.

Started new cellphone service with AT&T at their store at Sam's Club in Brooksville, FL and it took a couple weeks to get our new cellphones mailed to us. With a week after receiving them, my Pixel 6a came with someone else’s name and number in it. Within another week it stopped charging then cut off on its own and so I went back in to let them know my phone needed to be switched to another and why. They said they would try to figure out what to do. They did not contact me back. Started making calls to AT&T and nothing done. About the 4th call, they gave me a case number and said the escalation department would call me. 3 weeks went by and no resolution.

I have been a LONG-TERM customer with AT&T over many years and through ALL of their 'name changes'.. But over recent years, if I forget to pay my bill (I mean by less than a day-sometimes even hours ) they hit me (US) with a RIDICULOUSLY HIGH 'late fee' that amounts to 17% of my total monthly phone bill! NOBODY else does that (unless it's a 'LOAN SHARK' on the streets!!) They don't even have the decency to give say 24 to 72 hours (one to 4 days!!) when every 'CIVILIZED' company (like credit cards, loans etc) give 7 to 10 days!! I'm disabled and living on a fixed income and ALWAYS pay my bill. I'm a few hours to a couple days late maybe 2 to 3 times a year.. Mainly from forgetting because it's a Holiday or some like occurrence!! I see that AT&T has NO LOYALTY to their customers of MANY years..even decades so I think I will finally (like everyone else I know) find a NEW and BETTER phone company!!

We have had a this account before AT&T owned the company, it was called X-Cingular, 20 tears ago. This past summer, my mother wanted a new phone and saw an ad for a Samsung Galaxy Flip Z, FREE with qualifying trade in. I called August 16th 2022, was told my trade-ins qualified...received a phone that was broke on arrival and no boxes or labels to return. Called in September and October, spend over 20 hours cumulative with AT&T customer service, got cussed at by Tech support, wound up culminating in getting credits applied and assured mailing labels and boxes would arrive with my replacement phone imminently. Most all of November passed before I called. Was told that no record of the calls in October existed.

If the CS department's goal is to irritate you then they are providing a great service. Tried to track down an issue with a credit that I was owed through, first, chat then call AND I was disconnected a total of 5 times. Wasted over an hour of my time and got nowhere. It appears that anything that requires more than 5-minutes of their time and you are disconnected. As soon as my phone is paid off OR I find another solution I am switching to another carrier.

AT&T had a promotion that if you bring your phone and port your number they will give you $250 credit per line so my husband and I left Verizon to go to AT&T. We took two of our own phones, got two new phones, and added two iPads. We started service online but their system wouldn’t accept my husband’s driver’s license for some reason so he had to go in to the store. He went to a corporate store and was told the promo would apply in 1-2 billing cycles. It did NOT. We called them, told them what happened, told them we have proof, and they refused to honor the promotion, saying that we started service in a store, even though we had several screenshots showing that we did start it online. We spoke to managers, had it escalated… and they refuse to honor it. On top of them being crooked liars, their service is crappy and glitchy. We are going back to Verizon and will tell everyone how slimy AT&T is.

I have been a customer of AT&T Wireless since 1999. I I have had a iPhone since they came out. When upgrading in the past they use to give you credit instantly for your old phone and help with the purchase of your new phone. Well as we all know the cost of new phones is crazy high. I had a iPhone 12 Pro Max and upgraded to the iPhone 13 Promax, I did it on the monthly plan and traded in my 12, got a $1000.00 credit but AT&T spreads the credit out over 36 months. I wanted the iPhone 14, but still owed a balance so I paid it off. I was told my credit would continue by AT&T rep, so I ordered the 14 and sent my 13 in as a trade, btw ATT still owed me $583.00 for credit on the 12. Now they are tell me that since I upgraded they are going to keep my $583. I fulfilled my agreement and paid my phone off, they should fulfill their agreement and pay my $583.00. Seems like they do not want you to upgrade.

Their salespeople are sweet talkers and full of lies! I left my previous and now current phone service provider because I was promised a cheaper bill for the same features. I gave my phone as a trade in for a newer one. A week later, I get a phone bill for $135 with charges I wasn't aware of and wasn't told I would be paying for the phone for 3 months and added services I didn't approve. I immediately called to try and get my phone back and cancel service. The salesperson would not answer and I was told it's at the warehouse. So I had to pay a restocking fee when I gave the phone back and I'm still without my phone.

I closed my account with AT&T Wireless the last week in September 2022. I have called customer service 6-7 times and they continue to give me excuses. They continue to give me phone numbers that are dead ends.

So much to write. Thought I wanted to switch to AT&T from Verizon. They completely botched the whole transaction. I subsequently canceled all services and AT&T cut off my service without notifying me. I made several calls to ensure that I had indeed canceled everything and their phones have been received. I had to go into a store to contact them as I had no service. While in the store, I was on the phone for over an hour before I was transferred to fraud where they left me on hold without one word of any update for another HOUR! The store associates couldn’t believe it as well. Sadly, the store associates could do nothing to help move this along. Long story short, AT&T will never be an option for any type of service for my family.

Our family has been with AT&T for several years and I was an AT&T customer before that for some time. Sold their service and worked in the cellular support industry. I have witnessed the withering network maintenance and expansion. Fraudulent device payment plan renewals on phone already 3/4 through the plan. Incompetent support staff and call flow. There is nothing any more special about AT&T over the rest. Hence why I'm still with them. My point is they shouldn't be highly reviewed. They all should be called out for overcharging and underproviding. Like right now. No bulletin of service degradation but this post took an HR to get posted in the Dallas area.

Went to the local ATT store to have my watch added to our account. After 45 min of two employees working with it.. they gave me a card with a scan code to do it myself online. I asked if I would be charged before I did this or if it would start after I added my watch. They said there would be no charges until I added my Watch online. I have not added my watch yet and got a bill for an added device for $80 today. Now... trying to call helpline, due to a 7 min wait, I take the "we will call you back in 7 min" option. Two min later I get called back with a message..."A representative will be with you in 9 min". After being on hold for 15 min... they hang up on me!!! They are in the communications business and can't figure out their own system to make it work!!!!

If I could rate AT&T a 0, I would!!! They are rude, not responsive and helpful and they always add extra charges on your account if you don't pay attention! The customer service is the nightmare to deal with! I just left AT & T and that was the best decision I made, I love T-Mobile so far!

Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

I have been an AT&T customer for almost 12 yrs. now and up until four months ago and other than occasional issues with my bill, all was ok. Since August '22 to date (12/28/22) I have called EVERY MONTH to dispute charges for services that are not included in my plan, like insurance, "AT&T Up Next, Unlimited Service, etc. (The outrageous thing happened when I broke my iPhone 14 screen and they denied the claim thru the insurance, because "it was cancelled" and yet, being charged!!!!) Every time I called the Rep stated that it won´t happen again... I´m tired of this game and lack of quality service. Any suggestions other than have to switch wireless provider?

I should have stayed with T-Mobile. Same day phone replacement turned into a week, to many issues to type, and I haven't even been with them for 60 days. I will be filing a complaint with the BBB and FCC.

I switched to AT&T with the promise of better coverage and savings on monthly service. Service: terrible. Cost: same speed: slower. 2 of 4 lines have constant issues unable to receive/make calls, texts. Constant calls to customer service to complain and fix the issue. Frustrating because you are transferred to the wrong department several time before actually talking to the correct department. I tried to file a complaint within AT&T. When I finally arrived at the right person, a few minutes into the call she went silent and hung up on me. I heard background noise and kept saying hello, hello. She never even tried to call back. I pay my bill. I'm not looking for free service. I just want the service I pay over 300.00 a month for. Not to mention I also have internet and t.v service I pay to AT&T as well. So I am a loyal customer, but I don't receive loyal wireless service.

I have been with this company over 6 years and they broke their contract with me this summer. They forced me to change plans. The price of my plan is different every month. I have called 4 different times to get this corrected and never get a resolution. I will be switching carriers. Stay away from this company. They will cheat you. It’s sad they can just break the contract when they choose to.

@ATTWireless Never received service. Called 13+ times, went to store, and spent HOURS talking to 100% incompetent people yet still made to pay 3 months of bill when SERVICE WAS NEVER ACTIVATED. #worstcompanyever

I didn't know that AT&T continued auto pay after a customer stopped using it months ago. Therefore, AT&T has received two payments one on 12/7/22 for $166.34 auto pay that I'm NOT signed up for. Another one on 12/8/22 for $168.00 paid cash in the store at the kiosk. I feel that the kiosk should have known that AT&T already received payment the day before. Therefore, the balance should have been zero. I really need AT&T to stop this unauthorized autoplay! I have never had issues like this before with any other merchant. Fix it asap!