AT&T Wireless Reviews

I don't have the patience to write a lengthy review but I will say this.... I must have called 10 times at least and gotten a different answer everytime. I've been transferred all over the world. Spent countless hours listening to elevator music. People have screwed up my bill so many times. When I finally switched to Verizon I didn't know what I was really paying. Lastly, when I tried to call and cancel it took me 45 minutes of being transferred all over the place and waiting for the next rep. No accessible customer service in the U.S. either. I don't mind speaking to another country but when you are having an issue, it's nice to talk to someone who understands the problem and isn't spitting from a script. Go ANYWHERE other than AT&T!!!

An AT&T rep stopped by my house and convinced me to switch from Spectrum to AT&T for internet and cable. My complaint is not with the rep, but with the company. I was scheduled for service setup and I got a fiber optic line, but no equipment to actually use it. I called and another appointment was scheduled. I called 2 days before to confirm this appointment and to ensure that I would not be billed for the current unusable line. I was told that I would not be billed and AT&T would be there as scheduled. The day before the appointment I get an email saying my appointment has been canceled with no specified reason. They completely wasted my time on 3 separate occasions. Would not recommend.

Never sent a bill. They shut off my wireless internet. Paid the bill and next month no bill again and they added 35.00 to restore my internet. Took 1 1/2 hours to get them to send bill and still not sure of me getting a paper bill. Customers service is bad. They hung up on me and then transfers me 5 times. Bad services.

So, I was so excited to try the new fiber 300 Mbps internet. I ordered it online to have it delivered and installed free of charge. only $40 month deal. Everything went so well and smooth. I schedule my appointment on the 30th of September from 8am-12pm window with a 30 min call to let me know that they are coming. I took a day off from work for this. I woke up ready to go. Then I hit the shower got out just to see that the technician actually came at my house, without notice and I read an SMS on my phone saying: "I was at your house and you were not here so I cancel you out". HOW STUPID OF HIM???

Before I jump into the gory details I will point out some largely unknown considerations which are not mentioned or highlighted by AT&T Reps or advertising. For those who don't want to take the trip down the rabbit hole, into my personal adventure.

AT&T continued to charge me after the going with another provider and sending them back their equipment. They are next to impossible to reach on the phone for issues and jacked up my rate 50% without notification. Try a different company. Any other company.

Had a buy one get one promotion. Did it and paid for it. ATT continued to bill me for over a year at 30 a month. I called and complained that I had paid for the phone a year earlier and yet was being charged 30/month. Customer service said they could not look back that far in billing. They forwarded us to loyalty department and after two hours of being on the phone no resolution. We will be cancelling our 15years of service with ATT today. By the way. They handle DirecTV the same way. Horrible service and loyalty!!!!

AT&T has charged me to incorrect amount for 3 months straight now and I've had to call and correct the charges each time, which took me hours. Each time I was assured it was corrected and my future bills would be correct. After 3 months, I cancelled my service, and now they're refusing to issue the refund for the incorrect charges for my last bill because I cancelled my account.

I was an AT&T prepaid member on their $65 a month unlimited plan (which is $55 a month with autopay) until recently, due to financial constraints I ended up needing to downgrade to the $35 a month plan ($30 a month with autopay). The $55 that I paid was on the 22nd and I switched on the 27th which means that I had only used 5 days of my 30 day billing cycle for my plan meaning I still had 25 days left equaling around $48.83 left of value on my plan. Come to find out even when you downgrade a plan the new billing cycle opens up and you have to pay AT&T $35 all over again and not get credit for time you had left again for me equaling $48.83.

After more than 3 years of being with AT&T I moved out of AT&T because of its hidden charges and inconsistent billing amount. When I moved out they charged me for the month even though I was on their service only for few days during the month of September 2019. And when I called them about the issue they threaten me that If I ask my unfairly deducted amount they will transfer back the amount but but will send it for collection. I don't know what to say about these people.

I spent over 4 hours on the phone with AT&T today. Both my mobile and my internet issues are still unresolved. Cell phone: 17 months ago my account was set up wrong. I have been trying to fix since. After 2 hours I still have the same service. I learned they had been charging me for an additional number for 17 months. Also after 2 more transfers I learned the department that will need to fix these error is closed.

We have used AT&T for 12 years or so (before the name change) and are grateful for the First Responder discount we ALREADY had on our account. My complaint is customer service's lack of knowledge and their representatives misrepresentation of services provided. We've visited 3 different stores in addition to spending an hour and half on the phone with customer service. We had a pretty basic plan compared to the more extensive ones offered. We share 20GB between 2 lines and a tablet. There's also one phone payment plan and 2 mobile insurances, so we're paying $167.93.

ATT has no customer service. The people who answer your phone calls cannot speak English and do not understand what you are calling in about. Each time I am forced to call the service number, the agents either transfer me 15 times or "accidentally" transfer me back to the switchboard so I can go through the entire computerized mess again. Combining my DirectTV with ATT was the worst mistake of my life because now I get to deal with the subpar customer service for TWO of my services. I'm pretty sure anything would be better than what they have now. If I could give this service 0 stars, I would.

Recently May 2019 I was approached by a representative Of At&t about switching phone service. I explained that we recently purchased this phones we have and still owed for them. We were told they would be paid off, and we would receive a gift card of 250.00 and told what the monthly bill would be. As of Sept 2019 nothing we were promised has occurred phones not paid off, no gift card and bill almost same as I was paying Verizon. I've called several times to no avail. This has been a complete mess. Every time you call someone different handles the call. You are never told the same thing. I now wish that I never met the representative or went for this. This whole ordeal has caused me money. I really don't like being lied to.

I switch from Sprint (Sept. the 19th. 2019) because of the coverage that AT&T offer. While in the store with preparing to move 3 lines over, the rep. said that the activation frees would be waived. Six days later I got my bill and it showed that I was being charge $90.00 dollars for activating my 3 lines. I went back to the store and tried to get the fees taken off, and of course they would not do it.

Prior to leaving the country, my husband added the Day pass on our account for both our phones, cost $10.00 per phone line per day if we used the phones. I used my cell phone in Jamaica because it was $10.00 per day. However, once we received a bill, the calls totaled over $1900.00. More than one representative assured us that this mistake could be corrected. Your company took over $1900.00 from our banking account and reversed the payments because the bill was incorrect. I was only used the phone in Jamaica, but the charges are for calls from numerous islands. Even so, the representatives declared that all the islands were covered under the Day pass program.

At&t gave me an amount for my new billing. (*so I would not switch over to Verizon.) The first month, the bill was not correct with the amount they told me, so they gave me a credit after I called them. This happened three months in a row. Today, the fourth month, they told me they were not going to honor the agreement because it should not have been given to me. (I have the agreement. They sent it to my email.) I was told it did not matter. They would not honor it. Even though I'd called three times before, talked to 3 different people who said it was good, they were just having computer problems. Now today, I'm told those associates did not know about the agreement. I gave up a good deal to go to Verizon, because they offered this to me. Now verizon, will not give the deal they offered months ago. What do you do? I even have the agreement.

My name is Nacima **. I have been AT&T customer for few years!!!! Lately I called to transfer the internet account under my husband to my name. I spoke with an agent and she said, "If you open your own account you will save $50 and your bill will be $45 with 1000GB. the same service you had before no changes!! So your total bill with white less and internet will come to $145 that’s will be permanent."

I am not one to write reviews (and I think this would be my first) on anything but this past experience was awful. I understand there are long hold times and am pretty easy going about it but when an issue take 6+ plus hours to not even resolve I feel like I have to say something. We initially had cable and internet. Our areas highest internet speed provided by AT&T when we moved was 30 mbps. (I would be happy to go to Spectrum but unfortunately my work line is provided by them and they cannot have both a personal and business lines in the same house).

I have been a AT&T customer for 8 yrs now. I bought a wireless hotspot device with them back in June 2019 from a local (AT&T) retail store in flower mound, TX. I did not like it so went back to the store and returned it within "buyer's remorse period" of 14 days. Next month I see a charge on my account for the device and activation fee with total of $154 dollars. I made the payment of that bill not realizing they had included a fee for the device I already returned.

I decided to change phone services from ATT to Verizon because I'm getting married and wanted to get a line with my new wife on her service. I had an i-phone 8+ and was happy with the phone. I was told by the Verizon salesperson I would need to get my phone un-locked so they could set it up with one of their sims and switch me to Verizon. When I went to the local ATT store I was told no problem. It would be done within 48 hours. 48 hours went by and still no phone. I am 65 taking care of an elderly brother now with no phone service. So I went back to the ATT store and asked why my phone was still not unlocked, This time I'm told I still owe money on my phone and it can't be un-locked till I pay the bill. Two days ago I was told I was good to go. I told them that's fine. I'll pay what I owe on the phone.

I went to AT&T, 8350 WESTHEIMER ROAD, HOUSTON, TEXAS 77063 to upgrade my AT&T wireless mobile account (to get new phone for my existing mobile number) and my contract already completed on May 2019. The employee of AT&T store order new phone with new mobile number. I asked the employee more questions. He simple said, "You will get new phone for your number." Finally I got a phone with new number.

After almost two hours in the store, the tech told us that we would get the service we want, but we will not get the $300 discount that we asked them about when we started, two hours previously. So, we did the natural thing: we cancelled. However, they had already put a hold on $300, which took place immediately, and they get to play with our money for a week before the cancellation clears.

BAD Service Specifically with John **. Their ONLY concern was to try an up-sale to new services I did not want. After stating he was an iPhone Guru he wiped out 6,000 pictures and videos. Including priceless video from dead relatives. DON'T GO TO THIS STORE!

Omg, I don't know where to start. So I will try to make a long long story not as long. Back in August 23rd I called to upgrade my phone and to get my own plan started because I got divorced and I needed to off his plan. Well that in itself would take too long to explain. So I called on that day. Talked to T. ** and explained my situation so I ordered the Samsung S8 1 up from what I had. Who cares I use it for a phone and messaging so anyways I asked him for the lowest price plan. HE TOLD ME 3GB UNLIMITED TALK AND MESSAGING FOR $60-10 if I sign up for auto pay. Great I thought. Omg nope.

This entire company customer service is a JOKE!!! They will tell you whatever they think you want to hear to get you off the phone. The supervisors tell you they need to transfer the call to their station and will call you back (don't hold your breath). The reps and supervisors have no real knowledge of their own company's policies and then when you do something they've told you to do it never happens the way they tell you. This is not limited to just the wireless it is also the DirectTV and home internet customer service. The only group at this whole organization that seems to provide any customer service that is worth the time it will take you to actually talk to someone about your problem.

First they have the robot to try to ask you questions when you need a person. Then they have another robot to ask you the same questions you just answered. Then when you finally get a person, they need a "passcode" when we have the account number, email and password information but not a "passcode". They are hard to get through to as well as a convoluted setup when you try to do stuff online. It's totally inefficient and frustrating!

So I purchased a iPhone for my daughter less than a year ago and of course something came up and we had to file a claim with the replacement plan that we got on her phone. Well, in addition to paying for the original cost of the phone, we had to pay a like $250 deductible for the replacement of the phone. Ok so then they told me we have 12 months warranty on the phone that was replaced. Ok so I did change cell phone services because I was not happy with AT&T for other reasons. Well I just called them today and got the run around from many people especially supervisor Mary #** at #866-506-9748.

I loathe this company. I detest and despise its high prices and hidden fees. I end up paying hundreds of dollars every month. Apparently this is because of international calls, but I make those via messengers like Whatsapp, which use wi-fi, so I do not understand what I am being charged for. When I get the snide automatic message notifying me of my past due every month: "Uh-oh life happens. To ensure that suspension of the service does not occur....", I want to vomit. Please do not try to make corporate copy sound friendly, it just sounds creepy. This is my own fault for not transferring to a better service months ago. I will do that as soon as I get the chance. See ya AT&T.

AT&T sent a representative to our home that didn’t explain the process of being bought out of our contract correctly, which they never paid Verizon for the two phones they took from us!! $1500 on our credit!

Holding 5 lines with AT&T. I was traveling by to Toronto and en route they blocked 2 lines regularly after every hour. Creating countless problems en route and disrupting routing on GPS, This company has probably no ethics and concern for its customers. They are self oriented. I give them zero rating and request all wireless users to avoid their connections. I will also move away from their network soon.

First off, if possible I would have rated AT&T lower than a 1, my wife and I have been with AT&T for decades. This afternoon both of our cellphones quit working. I am hard of hearing, so my wife called AT&T Service, the wait was minimal to talk to a technician. The technician walked my wife through both cell phones in an attempt to get it resolved. The technician finally told my wife that the system was down and we would need to wait 2 to 3 days for service.

Before going to Greece for two weeks, I investigated how we could limit our AT&T Wireless fees. I decided to keep the International Day Pass plan on the device that already had it, and to add it to the two devices that didn't. This way, we would pay $10 per device per day only on the days we used them. A few days into the trip, we decided we wanted to be able to use our phones every day, so we signed up for the 30-day Passport plan, for which we paid $60 per device for 30 days of coverage.

ATT has wasted my time and I wish I never switched to them. Their customers service is horrible and no knows how to fix any issues. Their supervisor and manager are the worst and once again I wish I never switched to this phone company! I was offered $750 in credits and never received all of them and now they are telling me there’s nothing they can do??? **! Very mediocre customer service! Now I am left with a bill from Sprint that will go into collections and go to my credit report.

Everything is computers and if you do talk to someone, they are in India and can't understand a damn word. Need to start focusing more on customer service and less on stupid and redundant automated questions.

My 2 cents: As far as coverage goes, ATT is pretty great but so are other major carriers. As far as new customers go, ATT is pretty good and so are all other carriers. HOWEVER, if you're an existing customer and you need to do any maintenance on your account - example, transfer billing, move to a multi line plan, change accounts, change plans etc - AT&T is an ADMINISTRATIVE NIGHTMARE. Their predatory ways are designed to make it hard for the customer to be flexible. While I understand the need for MNC's to restrict unnecessary movement for security reasons- they do it not to ensure customer safety/convenience but to keep you locked in so you do not have any flexibility to move or leave.

I walked into a AT&T store in December/January 2019 to see if I can get an old iPhone turned on but I had to get a new battery. While I was there I was told that if I added another line and could get a free phone. So, I did that. They tried to reload everything from my old phone to new phone and could not get it to download. So they ordered a new phone and had it sent to my home. I brought the phone back down to them and we were able to download everything. I was also told that it would be one or two billing cycles before I would see a credit for the phone. Well as of today I still don't see the credit. I have been on the phone with them for months and every time I call I get a different answer. There were some credits finally but what is the sense of giving me the credit and I am still paying for the phone. All I want is to get a credit for that amount on my bill every month and still don't have it.

While reviewing my bank statement I caught AT&T wireless withdrawing $75 to $90 a month so I called their billing department several times trying to get my money back. I spoke with the billing department”s manager and I informed him that the call is being recorded and asked him to return my money. After about 2 hours call they admitted the guilt saying that was an error.

Was fraudulently charged for an account totaling over 900$. In spite of the fact that an AT&T fraud investigator verified it was indeed a fraudulent charge (on the part of AT&T no less) and noted my account accordingly, my service was still suspended and the fraudulent charges placed on my credit and forwarded to a collections agency. Literally approximately 8 months and countless hours of conversation with utterly incompetent representatives before problem was resolved (not including having it removed from my credit). Newest adventure with AT&T is dealing with continued service suspension of my first net service for lack of verification of first responder status, which I have done multiple times. STAY AWAY FROM AT&T!!!!

Talked to several people in customer service, decided a plan with the promised charge with their help. After I switched, the bill is $25 more than what I signed up for. Tried to check what's in my bill, the website just hangs with message "Give us a minute, we are almost there...". A wireless company with such bad technology, and the customer service had nooo clue what your charges are going to be, yet they are helping you to decide on the plan best fit you. A total joke.

We had a LG phone from Cricket & came to AT&T. Changed the sim card but the MMS will not work. (Can't send phone text messages), Customer support said buy a new AT&T phone. That's not right. What good is it to advertise bring your device? This is a subsidiary of AT&T, Why should I have to buy a new phone?

Just experienced my first bundle bill internet/DirecTV. I was told I was being charged and installation fee 118.00. When I received my first bill it was 2 times what it was supposed to be. After calling I have been told that money was applied to a past due bill that was wrong. And the installation fee was waived. After speaking to someone else it was for credit management I was never informed of. And then an additional 99.00 charge on the bill for more credit management. When I asked about canceling it was going to be $10 for 24 months.... They are willing to waive that $240 but not the $99.00. Poor customer service and a whole lot of lying! When my contract is finished I will be canceling!

The worst customer service experience I have had in a decade. Up there with the likes of Comcast as the worst in customer service. I want to pay them fairly for what I owe and they want to instead burn my account, lose a customer of more than 5 years, and not work with me causing me to likely have debt out against me from them. If you are planning on signing up for AT&T wireless service, DO NOT lease a phone from them. You will regret every moment of it. You pay twice as much and they do not care about you as a customer if you suddenly need to change your plan. Want to change your plan? “Pay off your $700 phone first then we will work with you on continuing to be a customer of ours.” Uhh...what? Barely seems legal let alone in good customer spirit.

Paid $350 last year for Sunday NFL ticket and it never worked. I travel a lot and every time I signed in to my account it would kicked me out. I called DIRECTV and they told me it was AT&T's problem. Back and forth between the companies all last season. At the end of the season I was told that my account would be credited for next year's Sunday ticket. Sure enough it wasn't and now they want me to pay 350 bucks again even though it didnt work once last year!! I just canceled my DIRECTV and 4 accounts on AT&T today and the manager never cared...

I was a part of a bundle DirecTv/AT&T Internet package. Moved, the DirecTv wouldn't pick up. AT&T honored the internet fee only. When it was time for the package to end, I received a bill double the amount I had been paying. I called. They told me they would credit the account if I signed up for a new one. I did. Now they won't credit the account. Called multiple times, wasted multiple hours, got nowhere. Supervisors supposed to call me back, never happened. The list goes on and on. Don't do this to yourself! Getting an account with AT&T will only bring you time and money wasted. Customer Service is unsatisfactory at its finest. I will never do business with them again.

AT&T “loyalty” can not comprehend simple questions. The first girl gave me a yes answer four times, only to say no at the end. Complete cultural communication breakdown. They do not vary from the script and are now sales-driven. The second actually began raising her voice to me and only told me I was ineligible for the offer the other girl gave me the prior day, but could not explain why. I asked for a supervisor to call me and she refused - stating she was as high as it went. If they were in the U.S. it had to be Southern California, because while they knew English, it was basic and they struggled with word association. I miss the old customer service. Maybe I need to call in the morning? I’m shopping Sprint now.

Had an iwatch added to my account for my wife. It was hand delivered today by AT&T and setup. After the installer left, I was checking my account online and discovered that a security camera had been added to my account. It should be noted we did not order a security camera nor was one in our house at any time. Nor was one installed. I called customer service to get it removed and I was transferred to 5 different departments and still no resolution. ATT admitted it was a clerical error as the iwatch and camera point to the iwatch IMEI number and that it would be taken off account. I am still waiting for it to be removed. So I, the customer buy an iwatch for my wife and instead of her enjoying it I'm on the phone with ATT for over 2 hrs and still not resolved.....never again.

I purchased a "package" deal added cell phone service with AT&T. Supposedly got 2 "free" phones (didn't). Still waiting for their In Home "Expert" - John ** to make time to come over, bring the sim chip and port my phone. 6 weeks. Paid another Verizon bill because my phone isn't ported to AT&T. Why they have to deliver is beyond my experience. He and AT&T don't give a care after they have your money. Don't use them. They are the worst of the worst. T-Mobile is your best bet, or Verizon.

We have a credit balance of over $2000 on our AT&T mobile account. I would like to pay off one of the phones so that we are able to unlock it. On 9/1/19 I spent nearly 1 hour on the phone with a rep, who moved the approval process for this transaction up the food chain and indicated that this would be taken care of within 24 hours. At that point, I could login and request that the phone be unlocked. When I logged in today, there was no evidence of change. I engaged with an online chat and that individual indicated that they would access the conversation from the previous day and that it would be expedited and resolved within 2-3 hours.

AT&T agreed to pay off my past carrier, they did not. AT&T told me they had high speed internet in my area to sell me DirecTV, they did not have it. Now they want to charge me 200.00 for a product I cannot use. Their customer service calls require a 2 hour minimum to get a problem solved. They told me I could get 2 lines on one phone.... You can't. I have had nothing but shuck, duck, and hide from these people.

I went into the store to get a hot-spot that I could use for the house. The sales lady was super nice and before I knew it I was leaving with a router ($200.00) and a business account $100/m0 for 100 KB. Well when I got home I was having difficulties. I attempted to contact customer service. I kept getting the customer service for my wireless phone. (The one I was calling from.) I was given a different number to call. I wast old I did not have an account. I was given a third number to call. they wanted a PIN, which they said was sent to my email.

`Your employees are incompetent; toss you from one service person to another and most do not speak English clearly enough to understand them!!! My experience was beyond frustrating. I fully expect to call corporate headquarters and file a complaint. Expect to take my service elsewhere.

I am an AT&T customer for 9 years and contacted AT&T customer service to renew my bundle plan. We agreed on the new plan but then I saw that I was charged much higher than the agreed plan. When I called them I learned that AT&T service agent didn't update my plan as requested. AT&T service agent offered me to start the new plan from August 2019 instead of May 2019 although I clearly asked them to start the plan from May 2019 and pay the difference back to me for May, June & July. They didn't do it and they will lose a customer.

We have been loyal AT&T U-verse cable (5yrs) and AT&T wireless (10 years) customers. For the last 1 month (Aug 1st to Sep 1st), we have had the most ridiculous service support from AT&T. We have been lied to and technicians have not shown up to the appointment. They have cancelled our appointment and we are still without internet. Be aware of AT&T service. I will be cancelling my services with these guys.

I am moving to a new apartment which requires AT&T Wi-Fi. I call and set up an appointment to get more information about the different products and services that AT&T offers. My roommate and I decide to just go with the Wi-Fi. Our agent, his name is Jay, completely became arrogant and rude and belittled our decision not to bundle when we don’t use anything but WiFi. But now since he is not getting his commission, his attitude and customer service has changed completely. We set up our installation appointment for Labor Day. I pointed out that it was a holiday and he confirmed they would be working that day.

Retail store recommended I purchase phones through the AT&T Loyalty Dept for receive savings. Yes, I was able to purchase 2 phones at roughly 50% of retail after hours of conversations and false promises made by them. However, my Line Access fee increased $25 per line for 24 months without me being told which ultimately make the total price of the phone 150% of what I would have paid purchasing it at full retail price. I received several conflicting explanations during 2 months of phone calls only for the Loyalty Dept to tell 'Oh Well. Can't do anything for you'. I have had 4-7 lines for 10+ years with AT&T and now can't wait to find another provider.

I have been a customer with AT&T for over 10 years. In the last year I have been offer promotions and accepted. It has all been a scam. I believe what they are doing is fraudulent. I have been lied to repeatedly and when I call I do not get the same answer from any one person. Steer clear of this service. They clearly do not care about their customers anymore and entrap you to have to stay with them. Fraud at its finest. If I could give them zero stars I would.

Please beware of the marketing calls ATT is sending out about an increase in military discount. After many calls we called in to find out. Long story short we now have no military discount and bill has gone up from lies of savings. Also, buy one get one free isn't that at all. This was verified on your recorded line as well. I am still waiting on a call back from supervisor that is suppose to be listening to calls. Isn't there laws to protect consumers from this?? Disappointed customer of 20 years!

I am writing this to warn people about the buy one get one free promotion (BOGO). I needed a new phone and a new line. As this store is conveniently located, I stopped in and was sold on a BOGO deal. A BOGO deal consists of adding a new line, adding two phones and putting both of those phones on their payment plan. Thus, I added two phones, a new line and even put those phones on the required payment plans. However, in the process of setting it up the store had to start over and cancel the order once before placing it again. Unbeknownst to me, that error invalidated my BOGO. I had gone on to meet the requirements that day and was told that I would start to see a credit for the free phone within two to six months, but I didn't.

Had their internet service. When that didn't work, they took over 1 1/2 months to fix it. Still charged for the time I didn't have service. Then charged me for fixing their outside wiring which was their fault. Had to cancel service. Then they billed me twice for my final bill and wouldn't return my money. Worst customer service from any company I have ever experienced. Avoid them like the plague.

When you are promised a plan that will cost you 40 dollars a month and see your bill add up to more than 80 dollars due to hidden fees, taxes etc., it can only be classified as fraud. Stay away from AT&T. Mint Mobile offers 6 months of the same plan for the same cost of one month of wireless at AT&T. Support was friendly but completely unable to help. I'm from Europe so it completely surprises me that such a big company can just get away with scamming customers in broad daylight.

I visited the local AT&T store about an ongoing problem and between the store and the AT&T customer service rep reached an amicable resolution. Once the processing started the nightmare began. Not only did they not ship the agreed upon device to the store location they shipped an unwanted and unordered device to the wrong address. I was told that I would have to return the unwanted device in order to receive the correct device within fourteen days. Well there's the problem I would not be at the incorrect ship to address within fourteen days and was told, "Tough that's your problem." So a device I didn't order and cannot return within the allotted time will have to be eaten by me.

“Fiber” was installed in my neighborhood. Then the salesmen began to come by. I agreed to purchase the U-verse TV package with Internet. They scheduled an Install a week out and when the Tech came he advised that someone else would have to come today to fix their equipment at the street box and that they would reschedule the install. I got an email that they rescheduled for a week later. Today was the scheduled install day and no one showed up and no one called. I called the 800 number and got no help. I will keep paying a couple Dollars more with the company I’m at for the better service I have received.

My cell phone was heating up and not keeping the charge. Went into the store and was told I would have to replace the phone. The AT&T tech, Garret **, asked me if I had insurance on the phone, which I did. He told me the web page to go on and told me it would cost about $120. He told me to bring the new phone in and he would take care of transferring everything to the new phone. It took one day and phone came. Took the new phone into the store and Garret did everything for me. I was very impressed as everyone in that store was helpful and did not try and sell me a new phone, which they could have, as I did not know about the insurance covering it. I will recommend that store in Palos Hts to everyone.

Do not go with AT&T or you'll regret it. I moved overseas this summer on military orders and cancelled my phone service with AT&T when I got here. Not only was unlocking my SIM card a pain in the ** but they also overcharged me. My service should've been cancelled for over a month now as I told them to cancel it back in July and I had paid off the remainder of my bill like they said I had to and so they said they cancelled it. Then a week ago I got another bill from AT&T. They never mentioned any other payments when I talked to them about ending my service with them. I was pissed obviously and tried calling customer service. After countless attempts of trying to get ahold of an actual representative someone answered the phone and then transferred me to someone else who could "help me". I waited for about 5 minutes on hold and then AT&T ended my call, probably because they know they owe me money and don't want to give it back.

I am trying to unlock my daughter's phone to switch us both to Google Fi which will be 80% cheaper. AT&T insists on using their website to unlock all phones. Every time I call AT&T I have to create a new password. They force me to enter several fields and don't offer much assistance as to what they are looking for. I spent 5-1/2 hours with AT&T to get nowhere. The final solution was to have an Indian call center write a report that might get read in the next 2 days. Trying to navigate AT&T simply isn't worth the time. I can't wait to close this overpriced account!

Their customer service is terrible. The call center representatives are incompetent and the management is not much better. They do not keep commitments and their communication and transparency is terrible. I have been a loyal AT&T customer for 19 years but after the recent customer service experience, I am considering moving to a competitor.

I have been with AT&T many years. Lately every time I call it is an uphill climb, no one wants to help. I upgraded my phone, and when received, decided I didn't want it, never activated it or even took it out of the box. I was well within the 14 day return period, looked online and it said I could return it to the store or ship it back. I tried to return it to the closest at&t store. They said no one was there that could do returns. Called the next closest store. They said yes I could bring it back, but they were closing. I called customer service to confirm, and they said, "Yes, you can return it to a store." In fact they advise people to because they've been having issues when people ship it back. I go to the At&t store that told me I could return it there the next day, and am told again they can't take it back.

AT&T has been a nightmare. I have had several problems, the latest being the worst. My bill for 2 lines, tablet and cell, slowly went from $170 up to $209. I called to change my plan and cancel the tablet line. The next month I received a bill for over $300. Last night I spoke to customer service for the 5th time over a 6 week time period. Every single time I was told they would take the extra $110 off. Last night the employee told me she could take off $100 in a few hours, but I would still have to pay $10. I spoke with her at 4pm, at 11pm nothing had been changed. I was forced to pay the $110 or have my service suspended when I woke up (cellular phone is my only phone, can't have it shut off).

I've been asking AT&T to change my due to the 25th for 6 months now. I've been promised it will be done and still hasn't been done. They changed it to the 10th and now telling me they are having problems changing it to the 25th. LIARS! Managers avoid taking calls or customer reps lie when they say they will get a manager. It's ridiculous and because of this they are about to lose a customer of over a decade. They are rude and don't listen or try to help when you speak to a rep. Supervisors lie and customer service reps treat you like garbage. I'm disgusted and ready to change phone companies. IF THIS DOESN'T GET RESOLVED IN 48 HOURS LIKE THEY SAID I'M DONE WITH AT&T FOR GOOD.

AT&T has the worst service ever - I went in to purchase a new phone at the Mall of GA location. Spoke with the manager Toni who seemed to want to help. Best acting ever.... she just wanted a sale. Ordered phone which happened to not be in the store and was assured that the phone would be delivered to me at my home .... at the time frame of my choosing. YEP - you guessed it - it didn't happen. I wasn't not told once that the phone would be delivered from an outside source. My appointment time was changed - no one called me, no email ... nothing till the day that I was texted letting me know of the time frame.

Never can help with anything. Never will go the extra step for a customer. When you have placed an order and need it changed don't call because they will not be able to do anything about it. I work for a shipping company and customers call every day wanting to change the information on delivery and we also go the extra miles to make them happy. AT&T team will not do ** to help you.

I was low on cash and lowered my plan before the auto pay day so I would have phone service. When I got paid I then upgraded back to the $50 per month plan $40 with auto pay. When I upgraded it told me to pay $40 and I did around 12 pm. I used my phone all day up until 9 pm when it no longer dials out. So they would not correct this situation because they are using call center and people pretending to be managers telling me the same thing over and over again. Even after admitting that my service would not be on if there was not enough money available. So I can not even talk to a real AT&T worker to fix this problem. Their only solution was pay $10 more dollars. I am tired of this paying for service and you can't even talk to the people that work for who I am.

At&t the is the worst carrier, the phone “unlimited data” runs out and moves at terribly slow speeds (forget downloading pictures or gifs sent through text or any web page once you’ve used about 10-15days of service, your other 15 days you better hope you are close to WiFi -unless that’s also At&t!) I’m on a business account so I’m not able to do anything about it (phone service) and now the community I’ve moved to has it setup to where you only have At&t as a choice for Internet in home. (Which really sucks and is unfair!) So the contract person calls me to setup my internet & quotes me at 50/month, which he says since I’m on a business plan i can’t get the 10$/m discount for bundle deals and he never mentions the first bill will be 3x the amount with a installation charge of 100$ & prorate fees etc and he also didn’t mention that there was a data cap on home WiFi with charges for all overages????

NT is the worst company I’ve ever had the displeasure of working with. I bought a new phone and they came to my house to deliver it. They had an offer for a free phone which they said had no strings attached. It was a promotion they were running. When I looked at my bill there were huge inception fees and they added a line which I did not need. When I called to cancel they informed me that those people were not even AT&T employees. They allowed me to cancel the line and said they would refund the money and let me keep the phone. Month after month I kept getting yes. Whenever I would call they would say they would be credited. Finally I got somebody today that said there was nothing they can do and I owed the thousand dollar charge. When I tried to cancel my service they said there was a $2000 cancellation fee. Beware if AT&T.

I have been an AT&T customer for years. I bought 2 phones on a BOGO promo, and was promised bill credits which never came. After multiple investigations they indicated there was a late charge the same month that I bought the phones and that disqualified me from the deal. I have 4 wires of wireless, Uverse TV, Internet and Phone paying around $500 a month and I wasted hours on the phone - they could have just published the policy so customers know.

My service got Suspended unannounced. Balance is 0. Service should be Restored automatically. Connected thru Chat and they send you some PIN to validate. It takes time to receive email to get thru the Security. I asked to send it to my phone number and they can NOT do that. Why? It makes sense to send to the number ATT provides the service to and to speed up the process. 1st Agent hung up on me. 2nd could not wait till email comes thru. I was getting frustrated as we use the Phone for everything, Personal and Business. Called customer Service. 1st one said Turn off and on the phone. I asked, "Are you sure." She assured me that YES. DID NOT WORK. Called again. Dawm service connected me to the wrong Tech support for TV. And Finally 3rd one was able to Restore.

Due to a technical glitch, I've spent nearly 8 hours on hold and getting continually transferred to different departments that have no idea what is occurring with my problem. I've never had a worse customer experience in my life.

The store manager an Asian guy by the name of Paul, refused to replace a car charger branded by AT&T. It has a hanging lose wire and I told him I only had it for less than 6 month. He said because I ported my number to T-Mobile and there's nothing he can do. Because I am an external customer known that I purchased this car charger from AT&T wireless corporate store and yet he gave me a hard time and said to me, "I repeated myself over 5,000 times". What a shame. AT&T hire some uneducated manager with low customer service skill yet this guy is a manager here? He's more likely counting pay checks rather be doing his job.

AT&T—“Just okay is not Okay!” This is currently one of the ads. What a true statement for their services these days! I had been a long time AT&T customer, I think for like 16-17 years. Wow was I slow to switch. Best thing I ever did. Last year, when I called I did not get to talk to anyone here in USA, but different country. Reading from sheet, obviously, saying “Yes I can help you” – then same ole thing and no help. I switched to Sprint (but many other carriers that offer better than AT&T) -- and cut my bill in half. Also I travel/work in East Africa, where in past if I forgot to turn off my data with AT&T, I got billed extra for that even if it was just updates. (One of my phone calls—now I don’t even have to worry with that).

I am moving out of state. Called AT and T to cancel the service. They say they can't till the end of the billing period. The boy wonder on the phone (second party) said without out the equipment no one can use the service. The idiot thinks removing the equipment keeps people from calling in and having it ring and ring and ring. Talked to a supervisor (third party) same thing. If they can't cancel a service even with charging till the end of the month what good are they? How can their service be any good? Well it can't be. So anyone who calls my old numbers will be forced to let it ring on and on. This must be Third world Telecom. I am so so disappointed I ever signed up with them.

I experience with AT&T was decent until I added a line and upgraded a couple of phones back in early 2017. Through their "buy back" program, we were supposed to receive up to $600 to buy us out of a Sprint contract (we only owed $207). I never received credit in any form. No check, no gift card, no account credit, and they never even sent my phone back to me. Any of these would have been fine. Now that I have the two iPhone X's paid off, they are losing my business - I do hold a grudge when it comes to a company this size screwing a middle class guy out of a mere couple hundred bucks. I have two lines moved to another carrier (for half the price). So far the new carrier has been great, so I'm moving the other three lines.

If I can give it no stars I would. Horrible service. The tech support follows guide lines and ask their supervisors for help mostly all the time I'm on there with them. In my area they monopolized through contract with my apartment complex so only they are able to provide slow internet service and still charge a lot for it. Streaming by U-verse is no longer possible by PC or laptop. They make the option still available but it kicks you back to the main account. I think it's a way to draw more people to their failed bought DIRECTV NOW package.

I have switched my plan and AT&T refused to pay the balance for that month I didn't use. I was told there is no guarantee that I'll get money back. However if it was other way around they'll do anything to be paid.

Please use this review as a caution for anyone thinking about this cell phone provider. I've been a loyal customer for over five years, and the last year has been the worse. Don't let them sweet talk you, because everyone loves a new customer. They don't give a crap about you once you sign your life away with them. I'm actually about to drop them, deal with the charges in my own way, and switch to Verizon or Sprint. I've had multiple issues, but here's the latest.

I have many an AT&T customer for many years. I went into the ATT store to get a new phone I had dropped. Salesperson talked me into getting four new phones since I was eligible to upgrade and they had a buy one get one free going. Said my bill would only go up $44 dollars so I said sure. My next bill was $200 higher so I went back and saw salesgirl who said she fixed it. Next month another $200 higher bill. I called ATT they said that my unlimited service could be changed and my bill would go down to the $44 increase I was quoted. They changed my service to a crappier one and of course my bill is still $200 a month higher.

Returned an iPhone XR and they put it as my own iPhone 7 is AT&T's and that I owe them money on that. And when I inquired about that they say that they cannot resolve the problem and waste my time for no fault of my own.

I changed my service to unlimited talk/text on the last day of my billing cycle. Somehow there was a double billing amount when I looked online to see my current payment. I went back to store (Pleasant Prairie, WI) and they were able to explain what happened and change to the correct amount. I realize billing sometimes doesn't factor everything in when you first get the bill, but I was assured I will pay what I expected to pay. Thanks to District Mgr. Mike and my store rep Derek. They both took the time to explain how the billing works. It was pleasure working with both Derek and Mike. I was a previous Verizon customer, and 30 months ago I switched over and I'm glad I did.

I am currently on the phone with AT&T Customer Service for the fourth time trying to get them to remove all of the extra added services their Technician chose to add to my account. He added phone-lines and service that I never ordered. He constantly asked the nature of my Business and seemed to be envious of me moving into a new location. When you call Customer Service they act like Old School Scammers getting information to stick it to you!! They have been billing me for 2 phone-lines and as I ask them to remove the other line that I never authorized and it never worked, they are constantly telling me about the cancellation requirements.

Last month we ordered AT&T internet service for our home. We deferred any other products. When our first bill arrived, we had been charged for a month of phone service including 1 of 3 charges to install the phone line. The first time I called to cancel the service we did not request and get the charges reversed, I was told that there is a special department that issues those corrections and to wait a few days to confirm that this special department had completed the corrections. I waited 4 days, and checked the bill. The corrections had not been made. I am currently on hold at minute 75 and counting to talk to someone to fix this problem. This fraudulent technique is known as "cramming" a bill. If anyone has any suggestions other than continuing to wait and being lied to again, I am willing to listen.

When I first changed to DIRECTV I was with T-Mobile. AT&T offered a better deal and gave me a break on my DIRECTV which They had just acquired. My bill kept going up and then CBS was dropped. They offered no compensation until I was leaving. The customer service is terrible. When you call it takes a long time to get connected to an Asian call center where no one is properly trained and half the time I get transferred multiple times. They refused to prorate my bill when I cancelled, so I am boasting the Corp. profit for nothing.

Well, I had internet that I was decently happy with (besides the price) but I decided to try out AT&T 'cause they offered me a better price than what I had. WELL, they came out and installed my equipment which took about 2 hours. THEN apparently the guy said that AT&T was having an outage and he couldn't activate it right then so he would come back in a couple hours to do it. He Never Came Back. Called AT&T the next day and explained the situation about the guy installing everything, and how he never came back to activate it, and they told me that I would have to wait THREE MORE WEEKS for someone else to come and activate our internet even though it was all installed the day before and the worker decided to move on and not finish the job.

I needed a phone line installed for my job. The first time I called, it went very smoothly, but she put in the wrong address. The phone line never worked and was cancelled. When I tried to get it connected, again, I was transferred several times, put on hold, disconnected, told to call different phone numbers. It was a complete nightmare. When I finally got to someone who could actually put in the phone line, I was told I need to put in a deposit, even though I did not need one the first time. I had lost my job over this mess. I have spent HOURS of my time. No discounts, no apologies, I was refused to speak to a manager. If you need a regular, traditional landline, be willing to spend weeks trying to get one.

It has been such a relief to use a service that is a great bargain, provides us with stellar coverage for our area, and professional level customer service. We use to have cellphone service through another carrier for 3 years total where we leased phones. One by one we went to ATT prepaid with unlocked phones and was much happier. We want no fuss service that delivers what we are paying for and they do that.

I have been with ATT Business for a while. Figured, "hey, give them a shot".. WORST mistake ever. You sit on hold forever only to be transferred to another department then get the run and lied to. Now I can't login to manage my account, plus they spontaneously cancelled the plan we were on and made us switch to a plan that is costing us DOUBLE. This is all pure absurdity. Bunch of lying crooks.

They provide very poor service. The broadband does not work as promised. They have to work on the installation multiple times, and every time they come and charge. The technicians are highly inefficient. They make money by charging for rework (which they did wrong in the first place). Their customer service is pathetic. Someone from a non English speaking country picks up the phone and you have to explain hours and hours the problem. In the end they would say that they do not understand English well. AT&T is absolutely lousy. They keep ripping off the consumers. It is high time they are taken to court.

Call in for explanation of extra charges of a line that I cancel. Got transfer to the loyalty department and the assistance that I got from the SUPERVISOR was horrible. Did not help. Instead she hang up on me and disconnect my services.

The only company with worse customer service than ATT is American Airlines. I have been a customer for at least 20 years and they act as if they don't care about me at all. Here are details about recent call(s):

I had a contractor perform renovations to our driveway. The contractor reached out to all utility agencies to mark any lines. He received the following response from AT&T: "no conflict, utility is outside of the stated work area." AT&T was in error. The contractor cut the cable line running under the driveway. Internet access was lost. I called AT&T immediately and explained that I was the physician on call that week for a busy oncology practice. Without internet access, I could not effectively access patient electronic medical records. I explained the need for immediate repair.

I bought into the Buy One Get One Free promotion so I added 2 wireless lines in April and the nightmare began! I have had the worst experience with AT&T. I can't ever get the right department. I repeatedly keep getting transferred and kept on a long wait queues only to get transferred again or have my call dropped. No one seems to be able to answer any question regarding my acct. WHAT IS GOING ON THERE??? It's like the left hand doesn't know what the right hand is doing. I just want out of this service!!!

I accidentally enrolled in AT&T's "enhanced targeted advertising" program when downloading their Call Protect app. For those who don't know, this allows AT&T to basically track and sell all data that passes through your phone. I've now spent hours on the phone with AT&T support either being told this program doesn't exist, they have no clue what I'm talking about, and the one supervisor who was familiar with the program gave me a solution that didn't work and proceeded to tell me there is nothing they could do. Considering their website says I can unenroll from this at any time, this can't possibly be legal. They were not forthcoming with information about this program when I accidentally signed up, and are proceeding to do everything they can so that I can't unenroll. As of now, they can still collect my calls, texts, website usage, location, etc. I'm considering pursuing legal action as they need to give an option to unenroll from a program akin to Big Brother.

The worst experience. I was trying to buy a phone with a payment plan, AT&T wireless rep. told me that I'll get a temporary number but can transfer my own in 12 hours. When I called, turned out it was not possible, the number he gave me was not temporary, and that was only the beginning. Turned out I'm now signed up for 2 phone lines, and the only way to get out, is to pay off the phone. I said ok, paid it off, called AT&T. They told me that they don't see any new account on my name and I'm all good with my old account. Then I started receiving bills. Dealing with some customer service reps was like talking to the wall, really firm wall, nobody takes responsibility.

My mom and I was with T-Mobile for 10 years or better. The reason we switched was because we were quoted a better deal for more devices. I needed more devices because I opened my own business and I made it very clear that the price was the only reason I was switching. My first bill came and it was adjusted to something worth the first mistake of not ever responding to my concerns. Then I have so many issues with network it’s not even funny!

I'm a current customer with AT&T from Cingular to present time, 20 years to be exact. I have never seen such a company change to straight garbage. My current experience has been to make a payment arrangement that has turn into a total nightmare. They informed me that I was not allowed to change my payment but the system stated otherwise. Which my payment would post before the new bill. Someone explain this unethical practice. I will be changing my services. Goodbye AT&T. You have changed for the worst.

I canceled 3 smartphones I had on my account and left 1 phone that does not require data on 7/4/19. I called a few weeks back to talk to a Customer Rep and tell him about this situation and the fact that I could not LOG INTO MY ACCOUNT FOR WEEKS. He tried to help me with my account with no success. I received a bill for 199.33 for internet and 1 phone because I am still on the data plan that had all 3 smartphones which have not been part of ATT since July 4, 2019. I am sure that if ATT researched they could clearly see that NO MESSAGES OR DATA was used. It is August 5 and because the Rep I spoke to did not make the changes to my phone data plan or suggested a new plan for 1 phone, ATT is telling me "this is your account and you are responsible for letting us know, our REP cannot suggest anything!!"

AT&T have the worst customer service. Had the service been good as well as price I would have been able to overlook it but I had to use WiFi calling in many areas around town to get a call to go through. Also when I signed up I was quoted a price that magically doubled a couple months in. AT&T are crooks that do not work or explain why their billing was raised. I have yet to talk to a customer service rep that was understanding and willing to work through my issues with me. I have decided to go back to Verizon where their quoted price means something and the service works. Do not recommend AT&T unless you want to pay $400 a month for awful “unlimited” service.

My PrePaid plan expired 08/04 and On 08/05 I discovered NO SERVICE. LOST the accrued $350++ in minutes. Cust service refused to do anything except give me a $30 credit for 1 year. No expiration notice was ever sent.

My fiance attempted to port her number from another provider to AT&T. We visited the store multiple times for a total period of 2-3 hours. They couldn't get the port to work, and it was clear that they didn't know what they were doing. Consequently, she then decided that she wanted to cancel the number port and obtain a refund for the unused $50 credit voucher. The physical store directed her to call customer service, who then diverted her to a different company, who then diverted her back to AT&T, who then diverted her to a different department, etc. This continued for over 3 hours, with AT&T offering as little help as possible - even attempting to charge her an EXTRA $10! Well, I guess they win because they have now broken her mentally. In hindsight, we should have just burnt the unused credit rather than dealing with the mental torture that is AT&T customer service.

I have had these phone lines for a year and a half now, paid EVERY single bill on time and in full, EVERY single one. What do I get in return? Stupidity and straight up REFUSAL to make ANYTHING right. I am shaking and in tears because of how positively INFURIATED I am. It's bad enough their internet is a monumental joke, that which we've had to contact the FCC about- why in God's green earth we went to these imbeciles for wireless service is beyond me. For some reason we thought their wireless service would be better? HA. HAHAHAHAHA. It is somehow worse.

They quoted us a monthly price. They lied then they said they would pay off our old phones and 2 months still nothing. The sales rep didn't not follow thru at all. Totally a fraud. Don't fall for the scam and don't make the switch. Once you do you're stuck.

I don’t often take the time to write reviews for companies since it seems a waste of time, but I had to in this case with AT&T “overall”! I “had” been a customer for AT&T since the 1990’s (at least) and did not have much interaction with customer service or sales until June ’19 when I wanted to upgrade my phones. AT&T had a promotion where I could buy one phone and get one free (BOGO). Being a very loyal customer and not having any product issues, I decided to upgrade by contacting the customer service number and taking advantage of the offer.

Customers of ATT, Please check your bills. I was oversold insurance on a line that doesn't exist. When I finally realized I contacted ATT and was told that because I didn't notice their mistake sooner I am not entitled to any of my money back. I explained that while I was in store the associate sold the insurance deemed as 'Multi Pack" to cover my three lines. The associate did not cancel the insurance on one of my lines resulting in overcharges. Seems like an honest mistake. I brought this to AT&T's attention and was told that even though I was paying for insurance on 6 lines (I only have 5) I could have noticed sooner and cancelled but I chose to keep paying.

I was an AT&T customer for years, now I only have an AT&T prepaid phone. All those years I had an email with them for 20 years. When I retired and went to the prepaid phone, I am apparently not considered an AT&T customer, so they took away my logon to my email address, without any warning (one day it worked and then it did not). When I called them they smugly told me I was no longer an AT&T customer so I could not access it nor can I delete it. It just sits there collecting emails, because it does not let anyone know that it is no longer a usable email address.

I have to give a shout out to "Aislin"…Happy birthday!! I have to give a shout out to "Aislin" my representative that helped me 110%..She obligated her time in full force to assist my needs and concerns!! After the love and support she gave I will strongly suggest AT&T's services to any and everyone! They are very understanding and will be by your side! Thanks.

I used to pay less money for UNLIMITED data with Sprint and had service everywhere... even at the desert. I switched only because my bill with Sprint went up a couple times and I thought I would try it out with AT&T. What a mistake. My data is NOT unlimited and I have no service anywhere in the middle of town, at home and forget it while I'm driving!! Horrible horrible service and I can't wait for my contract to be over so I can go back to Sprint. D

Very bad signal even if I am in the city. Super poor signal. I got in trouble with my manager because didn't able to clock out on time at work using my phone through Chrome due to no signal and I am in the city!!!! Minneapolis!!! C-i-t-y!!! Not even in the dungeon or basement or in a desert! I was in a city full of people using their phones while I am suffering AT&T poorest signal of all!!!! I went to the AT&T and they told me due to network update. ** reason I've heard. They told me same story 3 months ago. How long would it take for the service to get updated or fix or whatever they're trying to do??!! It jeopardize my job and my security!!! But anyways I'm moving to Verizon! K thanks bye!!Hate AT&T forever coz they're charging too much and can't even enjoy it coz of the poorest signal of all network!!

I have been a loyal customer for 10 years with myTV, Internet, and Telephone services with them. They have a loyalty customer 800 line, which means you have the privilege of speaking to an English speaking person. The first few years there were a lot of technical problems, but that seems to have leveled out. In the last several years I have had numerous billing problems. They have their so-called promotions which you have to ask for, rather than letting you know in advance about them. When the promotion runs out (normally in 12 months), they just raise your bill accordingly.

On May 25 2019 I spoke with customer service about disconnecting my DirecTV account. Julious talked with me about my wireless service and I was with Verizon at the time. He said he could give me $200 per line, buy one get one free iPhone XR and in two to three months I would get a $800 credit. I took the deal and it was the worst mistake I ever made with AT&T. I have made 12 phone calls to AT&T within a month. I would call trying to get my $200 per line credit to help pay Verizon for my remaining bill of $631. Each time I called I would get one lie after another. First I was told I would be getting a check with my first bill, never happened. Then I was told I had to call AT&T Switch to get my $200 per line credit and this was for 4 lines so $800. AT&T apparently come to your house to sale cell phone service. That was what the switch was for and they said I did not qualify.

I live in downtown Fort Lauderdale. My AT&T internet connection is silly slow, average 12mps in download, 0,8 in upload. I didn't see these figures from 25 years. The worst service at the highest price: 70 dollars per month!

I am very happy with the customer service provided by Neil at the AT&T store on Main Street in Norwich, CT. Neil diagnosed my old phone and gave me exact details on how to replace my Samsung phone with another device and still keep my phone number and prepaid plan. Additionally, Neil replaced my sim card to the new phone and transferred all my data from the old phone to the new phone. I highly recommend Neil at this AT&T store. He is courteous and knowledgeable. I will continue to do business with AT&T.

I needed a new phone so I went to the store to upgrade. I asked if there were any special deals. Upgrade my phone. I was told, "no," that the deals are for new customers unless I want to add a line that they want new business and that my 20 plus years with them don't mean much. So I called to tell them about the experience and they looked up my account and realized I was a great customer for over 20 years and offered me the new customer discount on a phone and would waive the upgrade fee and let me keep my plan at the same price.

I've been an AT&T customer for a very long time and I have finally switched providers due to the constant incompetence of their customer support staff and the HORRIBLE service I would consistently get.

My wife talked to them about adding a new line for her grandmother. The lady said they had promotions for S9 at the time and she wanted the note 8 like us because it was big enough for her to see. Well the lady then said, “Let me look.” Came back on and said she found one and we got at regular price. After 3 months the price would go from 900 something down to 150 for 5 a month until paid off. We had 14 days to turn on or return and I wanted to return because I didn't think she could pay it and it would fall on us. Well we had it too long and AT&T turned it on for us because it went past 14 days. Well 3 months came and it was never lowered to that price and she called. They told her there was no such deal and that I couldn't return or end because we already accepted the terms we didn't we were lied to and then told nothing they could do, they wouldn't honor a deal they never had.

Moved from the US to the UK and called AT&T on my first day, cancelled my account and unlocked my phone. Account wasn't closed, and they billed me for $194 over a month later. I had to call and spent 40 minutes on the phone with 3 different service reps to get the charges removed, and they STILL charged me $34 for the extra month even though there had been no usage. After being a AT&T customer for many years I was disgusted that they would nickel and dime me after admitting their own mistake (not closing the account the first time I called).

I recently noticed my unlimited data went up drastically. We were paying $20/month for unlimited. The phones that I pay monthly installments for went to $35/month. If I decided to pay for the phone outright it went to $60/month. So in the end my plan went up $90 a month for unlimited data. Been a customer for over 20 years and the response I got was, "I can show you other data plans that aren't unlimited." It's too bad but I guess it is time to shop around and see what else is out there. Very disappointed customer!

Take pictures step by step, keep all receipts when returning their equipment. They try to charge you saying all equipment was not returned even though I put everything in one big box that they provided. I even received confirmation from them that they received my equipment and they couldn't even find the email I provided them. One hour later after all my evidence they were in the wrong and trying to scam their own customers out of more money. I will never again use AT&T service on anything!

Once upon a time I raved about this company. Told everyone how good the service was...They have sooo changed! I tried to add a line and after three months and three tries I am canceling my service! They promised me one price but when the bill came it was an additional 60 in fees and was past the time to return the phone I received so then to cancel was gonna cost money too. You have 14 days to return the phone if unhappy but you don’t get your bill - and subsequent charges for 30 days? They are not consistent. If one rep tells you something it better be in the notes (they promised a price so I added the second line and phone) when I get my bill 30 days later and it’s wrong they can’t do anything about it 'cause the rep didn’t properly note the account--how is this retention. They lie to you to keep you and then can charge for services 'cause they changed your account to keep you....trap. Don’t let them retain you and charge you just the same!!!

I switched from Verizon to At&t about a week ago and have had NOTHING but problems. I have 4 lines and have had issues with ALL of them in this short period. My family has had the service for twenty years or more, but my personal experience has been substandard....I am EXTREMELY disappointed. We have had problems with video calling, our hotspots, secure family, accessing our gift, call quality, and activation. Customer service has been ATROCIOUS, and one agent, Juanita, ASSURED me that we would get my issue resolved, and then transferred me to a CLOSED department! I'm thinking of going back to Verizon. 10 years with them and I NEVER had this many issues all together.

I'm with ATT from the past 7 years. Upon requesting to unlock a device for my international travel, they denied without full payment of device. So, I completely paid off device and raised unlock request 72 hours after full device payment. ATT approved my unlock request in 24 hours. After verification with a T-Mobile SIM card, it is not working as expected and so checked back with ATT customer care. After staying on line for close to 19 minutes, customer service agent comes up and recommends to open a case (I can provide case details as well). There was supposed to be a response on that case in 24 hours, whereas we received a response in 72 hours (fine). Upon verification again, it was wrong and we have to contact customer care again.

AT&T has got to be the worst in lack of customer service. Trying to get an answer from anyone - via chat or phone call. I have now made 5 calls to them and not a single person is willing to help me.

Diego was helping me today about removing a wireless plan from my Apple Watch. He was very blunt and kept putting me on hold. He said there was no way to remove this until I paid off the watch- but he acted like he didn't really know. He wouldn't even give me a discount on my activation fee. He made corny jokes and was not funny. Thumbs down. It's a no for Diego.

Just remember they don't tell you your time is up to renew. If you have money in the prepaid account they will just take it and put 0 in your account.. They take your money. They're crooks. Where is consumer protection..

Have been on hold for so long! My husband talked with customer service for over 5 hours! Wasn’t given the plan that was offered, even though I had an email stating the promised plan. Store employees, including manager, didn’t want to help. They just sat at a table, talking while my mom and I fix the problem.

My family and I went to upgrade 3 lines of service why cell phones had been paid off yesterday. We decided that my daughter and my wife would be the only ones to get new phones because I didn’t want an increase of $130 additional dollars per month on an already expensive cell phone bill. The manager said they if canceled our current lines in a few days from home, they could open new lines of service and we could get the discounts for new customers. We would get a buy one get one free on the $700 dollar phones we had chosen. We asked "Don’t you have any loyalty rewards for current customers..." The answer was NO! We decided to do the honorable thing and submit to paying full retail, I’d keep my two year old phone for another two years and my wife and daughter would upgrade their 2 year old phones.

I was no longer in contract. My phone and Ipad were paid off. I called. Informed them I want to cancel my account. I get a bill in the mail showing I was automatically signed up for an ipad service because I canceled my phone. Even though they informed me my ipad was paid off and I never had any type of service with them through my Ipad. I spoke to a manager. He told me if I don't pay the bill it will go to collections. That there is nothing they can do. They scammed $134 out of me because I no longer wanted to use their services. AT&T is a huge corporation that after researching is known to do this to their customers. Beware!!! Never again. They should be shut down.

Worst wireless service I ever had. About 7 months ago I switched to unlimited wireless with ATT, my first bill was way more than I expected. On December 19, 2018 I cancelled my subscription and switched to T-Mobile. I kept getting bills from ATT for 6 months after I cancelled the service. I spent over 40 hours on the phone with customer service trying recancel the service. In May 2019, I got a bill for April, I ignored it and they sent it to a collection agency. I still today don't know if the service is cancelled. Extremely bad customer service. T-MOBILE is a thousand times better.

Account set up was a total lie. We were told that we would get a first responder deal and lower our cell phone bills by 1/2 vs. Verizon. That was lie #1. They stated they would close our Verizon account and take care of account by getting this on special new phone. Lie #2. We were told we had to turn in our phones to get this discount on our new phones. Lie #3. Our bill was split which caused us to be unaware of the higher rates we were now paying. We are now stuck with a very expensive phone that is actual crap. If you can use any other company than AT&T I would suggest that.

Been putting off getting a new phone because of the hassle. We stopped at the Yorkville store yesterday and fortunately Andrew was there and made our experience a pleasurable one. He not only proved that we were with the best service provider, he went to great lengths to lower our bill. Our whole family is on the plan, and he managed to satisfy everyone!

Jesus and Elizabeth has terrible customer services. Jesus did not try to help at all and Elizabeth was arguing and lecturing me for not opening my mails on time. I spoke with 4 person and they all gave me different answers. Worse customer service ever. Have been a customer for 10 years and I'm guessing they are hiring people with no customer skills.

We switched to AT&T, had no reception and cancelled within 5 days (grace period). We have been going back and forth, getting hung up on, switched from person to person. They are charging us around $200 for 4 days of service. We did not get new phones, we kept ours. Every time we talk to someone they seem so confused. I don't mind paying for 4 days of service but that does not come out to $200.

Extremely bad service, phone calls drop and disconnect. They clearly don't have enough towers. I would call them all the time but nothing has been resolved. Could never use my phone properly. Will switch a provider. They want me to pay them money for the service they haven't provided instead of paying me for all inconvenience that they have caused me.

I have had ATT for 20 years. When and every time I call customer service I am put on line with a person that does not speak English, tells me I don't have a account and that because I don't have account that I could not speak to him or her. Changing my service as I type. Greg **

Have been without service and had to wait 4 days for an appointment. They did NOT show and said they sent someone and no one was here. I was here and have video surveillance and no one came. They lied. Called customer service and was told ‘if customer service is important to you then go with a different provider’ by Ben. Of course no last name given. They say we have to wait 3 more days to get a technician. They need more techs. You never get to speak with a local person. They are always someone overseas.

I paid off all of devices totaling approximately $2k. I now own my phone but being held hostage with the unlock process. I tried several times to go through the online process after I received a unlock message on my account for each device. I continued to get an error message at the end of the process. I called customer service and spent an hour on the phone attempting to get help. I was transferred four times and the best any could do is read the script off of their computers. I finally hung up and went to an ATT store.

At&t is the opposite of user friendly. I initially opened my account in a business name. What a mistake and hassle that turned out to be. A few years later I asked to have it put in my personal name, which they said they did, however a few yeas later found out they never did that, so they said they would take care of it, but never did. Because of all this mess, I cannot access my account online at all. I just lost my phone yesterday and I cannot get any help online or from the rep I called, they make everything so unimaginable difficult!!! Please do yourself a favor and select another carrier. These people are the worst to deal with!!!!

I bought a phone with a $200 refund offer. The AT&T store assured me the refund due was noted on my account, and when I called customer service they verified it. Every time I called customer service after never receiving the discount, they denied that there was anything noted on my account. I have called multiple times and every time I get transferred from agent to agent and get the run around. Do not ever buy a phone from an AT&T store.

I pay about 400$ a month to ATT for cell phone and DirecTV service. Went on vacation to Belize. Daughter ran up 159$ worth of roaming charges. She's our youngest and did not know she was roaming. Didn't get a warning message till the bill was over 150$. Called to get them reverse the charges. Got an overseas tech support guy who took about 30 minutes to say they would give a partial credit but I had to call another number. Called the other number, went to a confusing menu and finally got to a rep, this time in the US, he dallied around for another half-hour (including trying to sell me a new phone) (most of this time was spent waiting for their computer screens to refresh. Apparently ATT has the slowest computers in the world) and he added some notes to my account and said I had to call yet another number to get the credit.

Does any one from customer service actually care or does AT&T provide a proper training to the customer representatives.... They ** don’t care or very very poorly manage in helping the customers in resolving their issues. They make us spend hours and hours of time in reaching to the right department and end ** up by false hope or by giving wrong information. ** you CEO of AT&T for successfully failing to serve your loyal customers!! Dare you to step down and resolve my issue!!!! Hear all the recording and see how greatly your representatives misguide and direct us to wrong departments and hold us on calls for hours!!!

Okay so, I have been a loyal AT&T customer since 2001. I normally buy my phones at retail from Best Buy to avoid contracts they had or monthly service payments on a phone. In March they had a deal of buy one get one free iPhone. As an android user I decided to give iPhone a chance because of the deal. I also prior to upgrading had an older “grandfathered” Unlimited plan that I was not willing to lose so I stressed this to the sales department who reassured me I could just add a second line for $20 plus taxes and fees per month to my existing plan. Great!

Worst experience in customer service I’ve ever had hands down! Rude rude rude rude when I called and tried to speak regarding my bill! I cancelled service with them and 2 weeks later another autodraft went through my account for more than what my previous monthly bills were! No one could tell me what I was being billed for or refund my money!!!

I have Wireless set up as my internet service & it was a nightmare as soon as it was set up. First of all, I went to a retailer to set it up - huge hassle & they did not understand what they sold me into. Lots of big promises & little truth. I ended up with HUGE overages every month, my $50 bill quickly became $180+ each month and I had no way to limit or pause usage. Finally I gave up and called to cancel the service after 2 billing cycles. Then I get a bill for $100 after my service has been cancelled & I paid my final giant bill. I called AT&T to fix this issue and they refused, they gave me half off of their own error. Even though I cancelled their service they are claiming it was a new billing cycle. Will never use them again.

So you know who is the worst? AT&T. Back in college, I bought U-Verse internet with them. They set a record that is still held to this day of 22 phone calls in order to get my service up and running. Well, I had to drop Boost Mobile recently and find a carrier that actually gives me a signal literally anywhere. I can't afford Verizon, so AT&T it was. That was 10 days ago. Today, I got my first bill. They are charging me double my rate without my permission. When I called to ask about it today, they told me they refuse to look at my bill because I'm suspended. "Why am I suspended?" They hang up on me. I call back. "Why am I suspended?" Click. I can't call back. They shut off my phone.

We paid off our phones to help lower our bill, if you have bought a phone, you know that's not cheap. WE had a month or so with a lower amount due. Then they add a surcharge because our phones are paid off. SO we make the decision to leave AT&T, now we are jumping hoops to just get the codes. We have to have a 0 dollar balance, so we pay the 154.23 to bring the balance to 0 only to be told we owe another 100 we have to pay in order to get the code?? You have all the money from the phone, you have been racking us over coals for years with your only cater to the new people plans. And now that you have pushed us to leave, and you are nickel and diming us on the way out. My husband spent most of his day today on the phone with AT&T trying to understand the meaning to the madness only to be more frustrated now than he was before making the call. We will do our best to not get caught up in another phone contract.

When I moved recently we chose AT&T for TV and internet, the salesman who came out talked me into switching my phone service as well. He told me that not only would they give me a new phone but they would reimburse me for the early termination fees. They haven't. I got a partial reimbursement after much work and irritation on my part. They didn't just want a copy of the final bill. It had to be worded a certain way. Once I got that straightened out they started sending me postcards and emails saying they were cancelling the gift cards because they didn't have the right information; this has been going on for two months.

I am trying to get reimbursement as I have been charged for some services I never signed up for. Customer service is NOT helpful. Every time I call they say the case shows a pending status. Some of their agents cannot even pull up the account after getting all the information. Each agent gives a different statement regarding the case when I call.

Unfortunately, you're not able to leave a zero star rating. The customer service with AT&T is so bad, it's almost comical. I had been a customer since before 2000 and have wanted to change carriers, but like many others, I was hesitant to go through the hassle of switching carriers. After being on hold with customer service for nearly an hour, and never being transferred to a manager as requested, I have decided enough is enough. Goodbye AT&T... You won't be worried with me any longer.

Early November 2018, Nick ** (The manager of the Arnold MO AT&T store) talked me into a contract which included TV, Internet, Free HBO, FirstNet, and two new phones with unlimited service. Nick advised all this would be only $210.00 a month (Including all the taxes/fees). Each month my bill was $300 plus. I would bring it to him at which time Nick credited my account to bring it down to $210.00. After several months of this I returned to the store at which time I was advised Nick had moved to the High Ridge AT&T. Additionally, I was advised my bill would be $300.00 a month and I was stuck in a contract.

I called several times to inquire about the level of wireless call/data/text coverage in Mexico. I have a Mobile Share 40GB plan. The text says that I can call, transmit data and text in Mexico, but does not specify details. I called several times and got different responses from the customer service folks. Some said Mexico is not covered and wanted to sell me additional coverage, some others said it was partly covered and only two said the correct thing, namely, it was fully covered to the amount of GB my plan has. I detect both a lack of training, as well as negative training specifically geared to lie, cheat and steal. AT&T is gearing to provide advanced 5G technology, and I hold significant shares in the company. I feel very irritated and disillusioned when I deal with their Customer Service Department. The wireless plan is good and will earn them good bucks. I hope AT&T reads this review and acts in a positive way.

I have been an AT&T customer since 2007, longer than some of the Call Center Employees. When you make changes to your account, things get REAL MESSY and the call center likes to throw around the word "Pro-Rated" a lot when explaining the additional charges. AT&T alleges to record customer calls - so why can't the issues be a quick fix. I was PROMISED a discount of sorts by an agent a few months ago. When the discount hit my account in the amount of 68 the VERY NEXT MONTH, I was charged 109.00 and 110.00 alleging "You were not charged for data." My phone bill is 211.00 per month TO INCLUDE DATA, less 68.00 DISCOUNT is 143.00. Since merging with Time Warner, AT&T has this CREATIVE billing going on. WHAT'S WORSE each call center agent seems to have a polar opposite understanding of the one before. Calling EACH OTHER liars and STUPID. Then transferring me to some guy from India who dont make sense.

I have called their service line several times to fix never ending problems. On multiple occasions a technician has had to assist. I have had it for less than a year with three cable boxes, two of which never work. Charter sucks. ATT sucks.. Next...

ATT is nothing but a bunch of crooks. They nickel and dime you for things. They change for plan or erase extras without your knowledge so they can get more money from you. They owe me a lot of money back. And need to fix everything they screwed up. I cannot wait for this phone to be paid off so I can leave this God awful company. Never again will I use them. I will go without even if they were the only company out there.

I wanted to change the phone color as soon as I placed the order with customer services. They told me that I could do it for free at any of AT&T stores. I visited couple of stores and all of them wanted to charge me 45 dollars restocking fee for changing a box packed phone. They were also incapable with any basic service requests, I wanted to convert my SIM card to E-SIM and that took the customer care about an hour after which they lied to me saying that they will call me back in another 1 hour since they do not have right tools to make the change. However, as expected they never called back. All you can expect from AT&T customer care is bunch of lies and eagerness to get you off the phone.

Very long wait times, only to be dropped after an hour and not called back. Every time you are transferred to a new person, you have to go through the same 3 minute routine of verifying every piece of information; no regard for people's time.

A couple of months ago we decided to switch over from DSL to fiber optics with AT&T. When they arrived to do the home installation, there was a cellular ATT representative accompanying the installer. I did not know why he was there because we already had cellular service with Verizon and very happy with them. Anyway, when he started to talk about AT&T InHomeSwitch (Get up to $700 in credits per line to help you switch to AT&T) he convinced me to switch over to ATT to save more money on my monthly payments and that I will get approximately $700 (comes in two phases via debit/credit card) for switching over the four lines. All I had to do was buy a new smartphone, trade a couple of our Verizon phones, etc., but overall I will end up not paying much for switching over and also benefiting from being able to pay off most of my Daughter’s iPhone who still had a $900 balance with Verizon.

So AT&T people came to my house trying to sell internet service which I already had, so the girl asked me who my wireless provider was. I had T-Mobile. She offered gift cards, bill credits, and books S10s to switch. I did only to find out the gift cards were significantly less than what was promised, there were no bill credits, and the bogo was only 50% off. When my wife and I tried to address the issues with customer service we were told that those sales people who showed up in AT&T shirts and had authority to set up service were a third party and there is nothing they could or would do. Shame on you as company for allowing these types of business practices, what ever happened to integrity. Anyway will be canceling to go with a different provider, please don't do business with these people for your own good.

It is impossible to get support. The phone isn't working, so my elderly grandmother, who refuses to use her cell phone, can't get any service support. There is static instead of a dial tone or voices. The only options for support are based on calling them or receiving an 8 digit code VIA PHONE even though the phone isn't working. The only number they have on file is the number that doesn't work. And now, the support service department is done and I keep receiving an error message about it being down online. I have no idea what to do with the company.

AT&T's customer service representatives (CSR) are incompetent! It is impossible to get a correct answer from anyone in this department! I am beyond frustrated with this company. A 256 billion dollar company and they can't even train their CSRs correctly in their policies and procedures or stand behind the information provided by their CSRs! In addition, it is impossible to get anyone on the phone that has any authority! I am no longer a wireless customer of AT&T but I still owe a balance that I am unable to resolve. I have been going round and round in circles with AT&T for months now with no resolution. At one time AT&T was a great company, however; they lost sight of what made them a great company, their customers!!!

Wireless service bill over $500. Was told it would be $200 max. After adding lines was told activation fees would be waived and they were not. I have called week after week with no help. My first bill was $550 dollars. Was offered to have $30 dollars waived. Outrageous charges. Horrible service. I was transferred to seven times twice to the fraud department. I have spent countless hours on the phone disputing the charges. My dispute was denied but I was never notified, then service was disconnected. Really I’m so depressed over the hours I spent on the phone with no resolution. It’s really sad to be treated this way!

Where do I start... I've been with ATT for 1 year 3 months now. I have cell service and DirecTV which is merged with AT&T now apparently. Let's start with the cell service first.. All was peachy when I first started service. I paid $140 a month for just 1 line which I thought was pricey but it is what it is. Fast forward 1 year and I add my girlfriend to my plan and add a 3rd line for my son. The lady I talked to the first time I just wanted to ask questions about pricing and such and then talk to my girlfriend about it. She was very persistent and told me I needed to act on this now and change everything over... I have call recorder enabled on my phone and went back and listened to it. She quoted me a price that was $40 dollars cheaper than what I'm forced to pay now.

If you are planning to have Wireless service with AT&T, be very careful that you might not get the right help with their customer service representative, they lack knowledge of their own product and everyone has their own understanding which results a tons of follow up call with no results. Also you need to have your own notes of when what service is activated with a reference number because you will have to bear the pain of proving that. I will tell my experience.

These guys are horrible. I called in to dispute extra charges on a bill after paying the amount due. During the process they try to have me set up a payment plan for extra money which I denied. After successfully paying the bill, I called in to dispute the extra charges. Now the rep gives me a totally different amount from the automated system. He even stated "I work here and I wouldn't pay this much for phone service. I don't have their service". I ask to speak with a manager who spoke over me and got mad when I told her to stop speaking and let me talk. EXTRA CHARGES. DROP CALLS. RUDE MANAGERS. AFTER 5 YEARS OF SERVICE....I THINK NOT!!! MY CONTRACT IS UP ON JULY 3RD. GOING TO VERIZON!!!!

I had an account billing issue five months ago and I was not able to view my billing and billing history. I talked to ATT representative and they created a ticket for me. Then things got worse, ATT cancel my old account without noticing me and created a new account for me. There are some credit in my old account also not transfer to my new account. I talked to ATT customer support a month ago, they told me the credit is transferred to my new account. My I still not able to see my credit in my new account. And my account keep having issue, like not able to login to view my billing. I contacted ATT customer support again and they keep transferring me to different teams without resolving the issue.

You have earned yourselves a solid place in the top three worst companies I’ve ever done business with. Here’s why:

If you are deciding on which cell phone carrier to choose, DO NOT BELIEVE THE COVERAGE MAPS. AT&T shows great coverage on paper but in reality they are spotty at best. LOOK ELSEWHERE. They have increased customers so much that they must not have the upgraded the network to handle the new customers.

Do not, I repeat DO NOT sign up for AT&T. This company does not honor payment arrangements which is a breach of contract. It even states on their site that you can make payment arrangements to avoid service disruption (I have the screenshots that for all to see). After our service was shut off several days before we were supposed to pay I spent what seemed like an eternity spoke to 4 customer service reps who all told me different things. One said we were not supposed to be disconnected and he "didn't understand why we were". Another and the final customer service rep lady told me that "making payment arrangements does not guarantee your service won't be disrupted and that anyone who says it won't be is lying to or misleading us". Unbelievable!

Galaxy S9 = Great phone, just wish I wasn't SCAMMED into getting it! I was told by an "AT&T account manager" named Simon ** that had come into my home with the installation tech when I signed up for cable and internet. He said the phone would be a free promotion if I switched my cellphone carrier to AT&T as well. NOPE turns out I was signed up for installment payments for the next 30 months to pay off the $800 phone. -_- Tried to contact Simon numerous times = No response. Tried to contact customer service (spoke with FIVE different agents) = No help! Final agent was super hard to understand and stated that the Galaxy S9 was never a promotional phone in January when I sign up. :/ And there was nothing he could do.

AT&T has billed me $1100 for a month of service. They show a 133 minute call to Africa which I never made. I have made numerous calls to their customer support/Billing department. They tell me that they can't/won't reverse the charges. Now they have made it to where I can't make or receive calls.

AT&T lied to hook me in. The pitch that was thrown seemed amazing and almost too good to be true for the money. After a hard credit check and what I found out later were simply lots of lies. Day of install comes. The AT&T employee arrives, installers. He told me the truth as to what I'd really be getting in place of my existing service. The installer showed me his credentials as I asked him to do. He explained that he had been an employee for AT&T for over 10 years and still going. We began talking about the service and initially he was building the service up. Talking about how happy we would be with AT&T. He then started explaining everything he would be doing that day. Somehow our conversations took a different turn and we began talking about our families and current lives.

I have spent over two hours on the phone with the AT&T Wireless Customer Service and Customer Loyalty Department. I was trying to resolve a billing issue. AT&T has the most incompetent and rude customer service employees that I have ever dealt with in my life. I talked to four different employees, and nobody was able to resolve my issue. I am done getting the runaround from AT&T. The only thing worse than AT&T phone customer service is the service that I received at the AT&T store. I have decided to switch carriers and I will never go back to AT&T!

I used ATT a while back and never had a issue. I got divorced and lost all my service since I couldn't afford it. Recently, I went back to ATT for my internet and TV. The internet has sucked since I got it 6 months ago. I call and they just do a credit to my account for the times that they can see it messed up on their end. About 5 different techs have been out already. Still stuck paying for the service due to the contract but no service.

We recently moved to a new home and the AT&T phone signal was TERRIBLE that we can't make or receive any calls & text messages. When we called the AT&T customer support, we were told that there is no issue with their tower and we are in their best coverage with the tower in 28 miles away. We were asked to 'adjust' by enabling Wi-Fi calling. If that is the case, why should we even pay 100s of dollars every month? Worst service....

AT&T Review: I am giving AT&T a negative rating, which, in my opinion, is still much too high! This is a constructive review hoping to save AT&T tens of millions of dollars in lawsuits. It addresses the failure of AT&T in providing help to potentially stranded individuals when their cell phone service is disconnected for non-payment. I have been with AT&T for over 60 years and with their cell service for over 10 years.

I want to share my horrible customer service experience with AT&T. I currently have 10 cellular phones with AT&T. I wanted to add an 11th line. I spent over 4 hours on the phone with AT&T customer service trying to add this line on 4 separate phone calls. I was given incorrect information by the AT&T representative on multiple phone calls. I contacted the office of Mr. Stephenson, the president of AT&T. They offered me a $25 credit for my trouble and nothing else.

My friend who has the same cell phone plan as I do pays $58.00/Month. My bill was creeping up each month to nearly $100.00! Also in my neighborhood the signal strength is often half a bar and often cannot connect data! Calls get dropped. This in a city of a million people! I called customer service and they told me for my convenience they had doubled my data from 3Gb plan to 6Gb for only $20.00 extra. What? They did this without my consent and I was paying for this for months without knowing it. That is criminal in my mind. Also, get this; I have never even used 2 Gb per month in my entire history with AT&T... So why would they want to double my data up to 6GB?? AT&T is unscrupulous and greedy.

I have had my AT&T Wireless for approximately two months now. Over a week ago our service went out. I have been on the phone with numerous customer service reps. and managers trying to get this resolved. Their subcontractors have not shown up for 7 appointments thus far, even though I receive texts that they are on the way. This is ridiculous. I feel that I am living in the twilight zone. Their managers state prior to each appointment that they will follow-up with me to make sure someone shows up. They never do follow-up. I then have to call their customer center and explain the whole thing over each time. I even requested to get out of my contract, but was told it wasn't possible. I work from home, and depend on the internet for my income. I am literally losing hundreds to thousands of dollars each day. This is a nightmare. Currently in the process of obtaining an attorney. I have no other choice. Jeff ** San Antonio, Texas.

Stay away from AT&T. I called AT&T Wireless to try to get an issue resolved and after 15 min working my way through the computer phone system that seemed to be stuck on a loop then spent another 45 min on hold, finally I was sent to a call center in India. I am hard of hearing and could not understand the CSR who answered the phone. As allowed by law I requested a US based customer service Rep. The CSR then cussed me out and hung up on me.

So we switched back to AT&T thinking we were safe. Boy, we were wrong! We were told we were getting the buy one get one plus half off another phone (all iPhones) with the unlimited plan. We are roughly 7 months in now, paying full price for every phone, the plan price is not what it’s supposed to be, we have no WiFi calling, no hotspot service & the amount of dropped calls are ridiculous. We have called several times to try and have this issue fixed, but no... they really do not care about their customers.

I contacted AT&T to establish service and was promised multiple times I would pay sales tax on a iPhone XR. I contacted AT&T to establish service and was told my application was approved. I went to process my payment and agent stated my application was kicked out of the system. The agent stated I could go inside a store and someone would be able to access the same application over the phone because I stated that I didn't want my credit processed again.

In April, I suddenly start getting text messages from AT&T to pay my bill. I try to respond requesting paper bill, but they are ignored. I have no intention of paying bill over phone. Calls do not help.

I have never had a customer service agent or any business be so blatantly RUDE & UNPROFESSIONAL! My husband I were inquiring about internet new service. After hearing the deals I asked if the CSR would email me the deals so that I could go over them when my husband got home from work. The CSR said to me "You know I work on commission and you need to pick an option now and worry about your husband later." Then he further stated that he was getting aggravated at me because I wasn't buying anything! AT&T YOU LOST A PROSPECTIVE CUSTOMER AND THEN SOME FOR GOOD! I'll make sure to spread the word of your outstandingly horrible customer service!

I started a telephone/internet service with AT&T late last year. By April 7, 2019 it was clear to me that this company offer a mediocre service. The internet disconnections occurred on a daily basis, movies were difficult to watch due to buffering issues, I could not connect the system to my surround sound (the company technicians could not either), navigation of the system was cumbersome. I terminated that agreement prematurely. I received an e-mail stating that since we terminated the agreement after the billing cycle had started they would charge the whole month though the account was cancelled. I paid and shortly after they charged more for the cable part of the deal. The total paid was $658.94.

I have used AT&T only for 3 days and couldn't even browse the internet and canceled the service within a week and got the billing of $121.08 on Sept 2018. I contacted AT&T service and explained my situation and then they waived that fee but I received a call couple of times from collections office saying I have a pending amount of $121.08 with AT&T. I was surprised. When I called AT&T they mentioned my problem has been resolved and I'll never get a call from collections team again but one week back I got a call again from the collections office saying I have pending due. The response from AT&T was worst ever and I called them like 5-7 times a month to resolve that but I haven't got any response from them which is even worse. They should be responsible for something like this to happen in the first place.

I called AT&T customer service to ask a simple question about coverage during a trip to Canada. The representative who took my call spent most of her time advertising AT&T's wireless and cable services aggressively. She asked misleading questions about what I would like to know and kept trying to get me subscribed to services that I do not need. I do not know if AT&T has trained its customer service representatives this way to make them sales agents instead of providing the services to address its customers' need. Such an agent may be able to sell some products, but the customers will realize later that they got cheated. To me, this is really bad for the reputation of AT&T, and it hurts the business as well. Any customer with an experience like this would have difficulty in trusting the representatives.

We were told by ATT our bill would be $160 for 4 lines. We had ATT over a decade ago and switched for their crazy fees, but thought we'd give them a try after they assured us that that was the set price. We asked time and again and were even told since we were long-time ATT tv customers, we could have some of the start-up fees waived. Activation and getting a card for bringing your own phone is outrageous, but we let the first $350 bill slide. However, the next bill came and was around the same, so I started investigating. Again, I was told that these were start up fees and would go down the next month. It went down to about $235. Apparently, they charge you a fee on top of a family plan, so the $160 also comes with a $35 charge to use it, or something to that effect, and then you have the outrageous fees and taxes.

From my experience, I must say that AT&T wireless customer service has a very disappointing and frustrating customer service. I had to speak to many representatives and their supervisors to resolve a simple issue. Their websites does not work all that well either.

I have been an AT&T customer for about 12 years and I never really had any issues except for a few bill additions that got taken care of... Then I added DirecTV to it. That went fine for a while then all the sudden my bill went up about 100 dollars for no reason. I called to ask why and they gave me the run around and gave me another promotion. Then I called about another issue and the rep cancelled my services by accident. He said he fixed it and nothing would be turned off and everything on my account was back to normal.

I canceled my service and they billed me for an entire month because I canceled my service one day after the billing processed started. Literally the billing service started on 3/23 which was a Saturday and I switched to Sprint on Sunday 3/24. When I called the billing department and talked to John, who would not give his last name, he told me that in the company policy but you will not see this policy anywhere in your contract. What company would charge you a month of service they did not provide you? I did apologize to John because it is not a "policy" he can override, but come on, AT&T is so desperate for cash that they rip people off and lose a customer forever. Not a good business practice if you ask me. Beware if you are considering their service.

I cancelled services since I kept been overcharged and after cancellation they kept overcharging me, so I called many times to request a refund, which never happened. And they kept charging me, so I had to cancel my credit card and now, I receive past due notices. I filed a complaint to BBB and now I'm thinking of starting legal action, since there's no way to stop this thieves! Stay away!!!

I purchased a Samsung Galaxy S10+ mobile phone through AT&T's website using the chat option. I spoke to Reymar. Reymar told me that if I opened a 4th line that I would receive a second Samsung Galaxy S10+ mobile phone and pay nothing after a $33.34 monthly credit. I received my bill and noticed it was incorrect. I was only receiving a partial credit of $12.50. I was also blindsided with 2 $30 activation charges that were never mentioned by Reymar. I called customer service and disputed the charges but I was put on hold several time and eventually hung up on.

I went to the AT&T store to inquire as to my my bill was so high. I am paying $120 per month for 2 lines. I was told that I could enroll in auto pay and receive a $20 discount. To do this I need to change my billing date. As always no one at the store could help me. I was told to call customer service. As always I was passed from person to person. NO one wanted to help. They are obsessed with doing nothing to help the customer. They wanted a code that I have never gotten to access my account. They would not use driver's license as they do in the store. I was told there was not way to access my account except with a code they could access my account. They do not care about their customers.