AT&T Wireless Reviews

In 2017 I became an AT&T customer. I can’t remember why I had to wait for my phone number to be ported but I was going overseas before it could happen and was told to have it done when I returned to the states. I was gone for 10 days and when I returned, I did the following morning. I was told all went well, had my phone number restored through new SIM card and the cost would be added to my bill. It is now 2019 and I’m suddenly the getting calls from AFNI for 28 bucks and change for a CLOSED AT&T account! WTF? I’ve only ever had ONE AT&T account and this is it!

When you cancel your account they will not pro-rate the service you no longer have. The company is a rip off and I will never do business with AT&T wireless for poor business policies. Three weeks of service paid for but can't use. No wonder the decision was easy to leave. Now time to take other services to another company. AT&T is a terrible company.

We, were ATT cell phone customers for 15 years. So we bundled everything with them. Every month our bill would be different. I'd call and they would say something like taxes were different. This went on for the 3 years my wife's phone was under contract. Plus our contract with TV and internet. So we called and canceled everything once our contract was up. I returned all their equipment, at UPS Store. Never heard anything saying they received it. My wife was on the phone with them and asked what do we owe. They said nothing, in fact we were surprised that they said they owed us. They sent us a 53 dollar gift card for our credit due to us.

Always something wrong. One person tells you one thing and another tells you something totally different. Wasted many hours sitting on hold constantly to often take care of the same problem they say they are correcting while on the phone the last two or three times. Doing it again now for the third month dealing with the same wrong charges. Terribly run company.

In July I decided to change cell phone and internet Carriers. I had ATT and was attempting to cancel the services. I had three Cell phones on the service and one of them could not be unlocked. I called for two weeks and got the run around on how the phone would be unlocked but it wasn’t. This phone was bought with cash outright and never on a payment plan and ATT continually told me they couldn’t unlock it. Then after my billing date and several angry phone calls latter amazingly the phone was unlocked using the same phone numbers and call centers that couldn’t do it previously. Then I got charged over $200 for the next months bill.

*condensed version* In June-July we were there getting a new phone for my husband which he knew what phone he wanted and it was just going to be a quick trip. We paid our phones off 2 months prior. As they were getting his phone, the guy goes, "Hey why don't you get one, right now the promo is BOGO free Samsungs." I was like no that's ok, I don't need one. I knew there was some sort of stipulation. All he said was a new line, basically I just had to get a new number. That's it. "Your bill will only go up 25-30 depending on which phone." I was comfortable with my 140 I currently had. I debated back and forth, even the lady was like, "Look it's the S10. Much bigger than what you have" blah blah.. So I got it and said all I had to do was change my number.

I turned in my Galaxy s9 and got the Note 10. I received a 349 dollar credit for my phone. I also got 2 iPhones that were under promotion for 10 bucks a month. My bill was 115.00 and jumped to 505 dollars with no explanation. I spoke to countless customer service reps hours of my time for them to find the error and attempt to fix it and every time the department they had to send it to to get the approval keeps denying the credit back to my account. I'm so furious with this mess of a plan. I wish I never upgraded. AT&T customer sucks. The upgrade sucks. It's no way my bill should have been 500 dollars and none cares enough to fix the problem.

I called the ATT 1-800-331-0500. After 40 minutes calling them October 31, and another hour on the computer on their chat computer line to try and rectify the $157.65 bill for 28 hours of service. No one would help me. I was transferred 4 times and the Chat person also told me to call the above number (again) who would be able to help me. I saved the chats and phones were recorded. I spoke to Milton on October 31, for 40 minutes who assured my he canceled everything. The next day I received the $157.65 bill. I called again on November 1, and spoke to Estefania, who then transferred me to Laura, who then told me to call the above number to correct the bill. I then spoke to Courtney who said she was corporate and she would not give me a supervisors phone number and told be that I had to write a letter to a P.O. Box.

Don't use AT&T whatever. Their tower range is on mobile! I have had four accounts and experienced the same at&t corrupt policies on them all! Home, office, mobile and now I'm trying to help my elderly mother with her bill to resolve an issue charges they continue to charge after cancelling my father's cell line who passed away! We have spent long frustrating periods on the phone with them and even went into an At&t store, they do not provide a confirmation # and then they do not take care of what you believe was resolved. Example: my father passed away in February and we cancelled his cell number but, nevertheless, charges each month on the bill.

I called on October 29th, 2019 to purchase an upgrade on my phone. After 45 minutes on phone was told phone would be here by October 31st. The phone didn't arrive and the nightmare began. Hours on the phone being transferred, hung up on and argumentative sales agents! I requested a supervisor on 3 occasions, hung up on twice and flat out refused 3rd time stating they are too busy. I have an illness that prevents standing any length of time so unable to go into store. I will be leaving att asap. Horrible service. After all that time spent I now have to start over.

I had started with the 5gb shared plan for me and my husband and and it was great. We never came close to the 5gb and always had roll over data...then they came out with the 9gb plan and that same month we magically went over the 5gb for the first time ever. I called to see what was going on and they said we should switch to the 9gb shared plan and it would actually save us $20 since it's the new best plan. So i switch because who wouldnt if you're getting more for less.

What a complete joke, would leave 0 stars if possible. From the very start I have had a terrible, terrible experience with AT&T, please spare yourself the headache and GET ANOTHER PHONE SERVICE. My first bill for service on an iPad that I PAID IN FULL (keep in mind, so no installment charge) and an iPhone X (iPhone had an installment plan, $30/m) came out to $227. You read that right, TWO HUNDRED TWENTY SEVEN DOLLARS. It has been nothing but a nightmare, I cancelled service on the iPad and for just service on my iPhone was $70 (not including $30 installment plan charge). For a single line $70, and for what? I never got service anywhere!

AT&T wireless is dishonest, they are liars, they are fraud! I went to an AT&T wireless store and they told me if I transferred my three lines from my other service provider to them today they had a special where I would get free internet service and there was no activation or cancellation fee for the internet and I could leave any time I wanted because my phones were unlocked. On top of that I would receive a $100 credit card credit for switching.

AT&T has been the worst phone company I have ever been with in my life. Worst customer service. Fraud has charged me for thing I dont approve of. Ran my credit so many times also added lines to my account without my permission. I have been calling going up to the store to fix this issue for months. Staff is very disrespectful. This place is horrible. Charged me $2400 on a phone bill that only has 2 lines. AT&T is a big scam!!! And thief's.

Sometime in spring, 2019, some equipment must have been affected by weather in our Chicago neighborhood, zip 60626. Mobile phone connectivity diminished greatly - to no more than one bar in our apartment, no matter which part of our unit. At the same time, wireless Uverse service, often tentative, became very much so. A technician (these people have come from time to time for the same reason and we always found the people of good quality) told us that he would tell management - again - about a flawed line to the west of our building. The technician was able to move the line (from a tree, I think) and, for a couple of days, we had dependable service. Then we began to lose connectivity multiple times per day, until all connectivity disappeared. This mean, in addition to losing Internet use, we lost the use of our home phone number.

Wow, @ATT... never stop robbing clients! Every single month is an issue with extra charges! Agt Faisuly in Colombia has the worst condescending attitude! I guess a lawsuit needs to be done along with a petition to investigate #fraud. Someone needs to answer!!! What is going on? I'm getting charges out of the blue & no one knows why or how to remove them! Quick to charge but clueless to remove them! — have the decency to respond, worst customer service everrr!!!!

I purchased a cruise package for $100 for 30 days, so that I won’t have any overages when I went on my cruise to the Bahamas. The second night on the cruise I received a text from At&T stating that my data was being suspended because I have over $300 dollars in data overages. When I called At&T I was told that my data was roaming and that’s why I have the overages. This was never explained to me when I purchased the cruise package.

Like others here I was completely happy with AT&T in the past, but their customer service is no longer at the caliber it once was. You'll run around in circles with many people without any help to get your issue resolved. We've had Uverse and they wouldn't extend any promotion on it to bring it to a reasonable monthly amount then sold us DirecTV which at the time I kept telling them we did not like Dish when we had it. Well after the contract ended I left my service with AT&T for television and Internet.

I have reported to ATT many times about their bad website. I am unable to go from paying my bill to the actual page to pay the bill. All you get is a circle going around. One time I let it go for over 30 minutes and it never found the page. I have tried this many times. I went to tech support. They had me try Microsoft Edge, Chrome and Firefox but no dice. They even said that my ATT router was too old and sent me a new one. No change. For an internet company, they apparently do not know how to do their own. All other sites come up fast, no matter what server I am using.

I was recently on hold for 43 minutes. BUT got disconnected. I have called four times about the same issue and NO one will do anything about it. Why is it that I cannot block calls from out of the country. AND you wonder why you lose clients.

My iPhone was broke and not working properly so I called up to see about insurance and planned to pay the $150 for a new phone through the insurance program. I always do things over the phone thinking its a safer way to get the best deal.. WRONG! I was told they had a BOGO program and I could get the XS and gift an iPhone for free. I asked the details and everything seemed great I just had to add a line for my young son. SO I DID...iPhone XS for me and iPhone 7 for my son. I get the terms and it shows full price for the iPhone 7?!?!

I had wireless with AT&T until they decided to increase my bill every month so I dropped them. Now I have internet 50 with AT&T in which they told me this internet would be the best for all my 8 to 10 devices. That's a joke because all my fire stick does is load/buffer and my laptop won't even load because internet is to slow to carry all this. A Tech has been out several times to fix the problem that is still on going. The AT&T Tech who I spoke with on the phone said they couldn't offer me anything better due to they didn't have any promotion for me but he did say, please note that all AT&T services are decreasing but all AT&T bill services are increasing. NOT HAPPY with AT&T and WOULDN'T RECOMMEND!!

AT AND T use to be a good company but I would say to choose another provider..always problems. Over an hour hold time on phone. I closed my account in August and overpaid. I am still waiting on refund (10/26). After many phone calls I just found out refund being mailed tomorrow in the form of a gift card? Horrible. Can anyone pay their bills with a gift card? HORRIBLE COMPANY...

After having so many problems with their cell phone services. AT&T offered to mail me a new phone and promised, they promised my monthly bill will stay the same price per month. I didn't believe the AT&T loyalty services people. The AT&T loyalty services employee told me over and over and repeated to me, my bill will not increase. And sure enough the bill went up. By the way, not without a few threats from at least one of the AT&T employees. I talked to a lot of them about the problems I am having with them.

I got the promotion from AT&T buy one and get the other one free. I was promised one phone free but pay $20 unto certain month then the phone become free, free add a line everything would be waived if I accepted this extra phone. I was excited and on top of that my monthly payment for my other phone stay the same. Because I am sharing my line with the other phone.

I was with Sprint for 15 years. AT&T offered a great plan to switch. Long story short I am responsible to pay sprint and at&t now. They lied and the customer service is horrible. They were hanging up on me!!!! I highly recommend avoid at&t mobile service at all cost!!!

Before traveling to Canada, I stopped in to affirm that out cellular plan would work while on vacation in the Canadian Rockies. The service rep checked and assured me that using our phones would be "just like we were at home". Four days into the trip I received a message about excess data usage...five days into the trip my data usage was blocked. Not at all what I was expecting.

AT&T reached legendary status for BAD customer service! I called regarding my brother's account due to his death. I am the executor and had a scanned death certificate and letters of appointment ready to email. I just needed an email address. Well first I have to wait several minutes for the rep to find the information. Then I'm told I have to go to local AT&T store--certainly NOT convenient. Wait several minutes to be told I could fax it but not email it. Are you stuck in the 20th century, AT&T? I ask for a supervisor only to be told the supervisor will be reading from the same script, I INSIST ON SUPERVISOR, 20 minutes later I am still waiting.

I called about extending my current arrangement. And was told to make a small payment then call back and they could take care of it. Well needless to say I y’all to 3 different people after calling back and no one could do what was promised to me. I have been with them for about 5 years but in the recent months have become very dissatisfied with their customer service. Seriously thinking about switching companies at this point!!!

I had to call an international flight company about my flight and they transferred me to their customer service line in China. But the calls didn't even go through, I tried many times and ended up asking my friends in China to make this phone call for me. Still, they charged me 20 bucks plus tax so 27 bucks extra in total for this stupid internal call service that I didn't even get! This reminds me that months ago when I was in China I was texting someone and the text was failed to be sent yet I still got charged. Called the rep and they say there's nothing they can do, I get charged as long as I dialed an international number even it's not connected. I was like, what if someone accidentally dialed or even butt dialed a weird number. This is ridiculous, will stay away from such a company.

I was without AT&T internet service for a week so we were using our wireless data plan. It was nearing the end of cycle and we were going over and being charged extra GB usage. I called and asked the GB overage charges be waived since it was AT&T internet that was down. I was told they would temporarily put me on unlimited and revert right back to my same plan at end of cycle I've had for years. That was not true. They would not give me back my plan and wanted to charge me more.

We have been using AT&T service around 20 years and whole family spend more than over $100,000, and they disconnected my connection due to $66 without any previous notice. It's disturbed our business (very unprofessional & horrible experience).

I wanted to disconnect the wifi from our vehicle as we only needed it for trips in the summer. There is NO place on the website to cancel, only a phone number to call. It allows you to add credit cards, gigabytes and everything, but you can not disconnect service. I called and was told the reason they do that is because they don't want you to miss out on a good deal. I explained to her I just want to cancel it and she went on the say she can give me a good deal, again I told her I did not want the service. She hung up on me so I called back and talked to someone else who also went through the whole process of trying to talk me into keeping it and then asked for my social security to get into my account. ABSOLUTELY NOT! Again the phone got disconnected so I called back.

Quoted by A. T. & T. Representatives Elite Mobility at the Big E in Springfield. Signed up, promised the phones would be shipped overnight and arrive the next day. Phones didn't arrive and we left on vacation. Phones then shipped and sat on our steps for 2 weeks. Bill for new service way higher than quote. No response from Elite Mobility and customer service at AT&T was highly incompetent. Finally told by A. T. & T. they would cancel contact, report phones as lost and credit the charges to our credit card for taxes on phones. When we got home we shipped phones back with enclosed return label.

I went into this company with open arms. They have done nothing but lie to me the whole 2 years I have been with them. Start with buy a phone get a phone. They did not say anywhere that you have to have DTV with them to keep this in effect. I paid for My phones and when my contact were up they would not unlock my phone so that I could take them to a different company. They have added change everywhere they can. If I was just going with this company again I wouldn't. They lie and cheat and steal.

I have been a customer for nearly fifteen years. I will say that I was very satisfied with ATT until the past few years. The customer service reps double talk and promise to resolve issues but these issues never get resolved. This results in numerous calls to ATT to find out why the problems have not been resolved. This includes overpayment and product replacement. I have only made two claims in fifteen years. I have unlimited data for me and my children. The bill continues to skyrocket despite paying off phones. In addition, all of our phones are insured. I recently called because the charger stopped working and they repeatedly told me that this was covered and that they would send a charger to me. Of course I never received a charger.

The provided me with very polite, lengthy conversations, thanking me profusely for using ATT and reviewing and repeating and confirming my previous calls, but were not able to provide any help. Unfortunately.

I have been a customer of ATT for 15 years but soon I will find another wireless company. Their customer service is terrible on the phone, they have no information to give. And there is no place to email customer service with questions. In the past, they were good at giving information by both phone and email but now that has changed. The charges they put on the bill are overwhelming, and it's impossible to get answers about this. Also beware if you purchase a phone from them and try to return it, they will tell you it was not received even if you have the tracking information and it says delivered, they will jerk you around for a 800 phone and say it was not received because their warehouse is slow to record returns. They treat customers terribly.

I've been with At&t for 15 years. Always paying no less than $275 a month for 3 lines. Been looking into switching to another company so I called (I'd rather have an old school root canal than call this company) spoke with “Luis” in the (lack of) “loyalty” dept- at first it was all “omg dont go, let me help you”. I said “ok maybe”, presenting one of my issues to him, he did the work and looked it up (resolved nothing). Then said “well, seeing as you want to cancel, pay $938 then you can go”. How quickly it went from “let me help you” to “bye see ya never”. After making him aware of this change in attitude, I will be leaving ATT. ATT is a humanless, heartless representation of “the man”. To ATT, we are all just a number. So sad.

I now see that my experience is similar to others, based on reviews I’ve read here. The customer service representatives and managers are unethical, and they lie. There is no way to sugarcoat it! I switched and cancelled my wireless phone service in July 2019. However, they did not cancel my account, continuing to bill me for my iPad because it was not a number that was ported. (I did not include the iPad on my new account, using home WiFi instead.) I said this to the AT&T representative I spoke with on the phone, and I thought this was clearly understood. I also wrote notes on all my communications with them.

This company deserves a ZERO!!!! We signed up for WiFi and they sent a representative to our house to convince us to switch over to them. They talked up a good game!!!!! We had to give them our 2 iPhone 8’s in exchange for two $250 Visa gift cards. (Keep in mind we will soon pay out of pocket damn near $500 to Verizon for these phones we handed off to AT&T.) The representative said the cards would come in about 3 weeks. We ported our numbers over and joined AARP for additional money that was supposed to be applied to our bill. That was on August 9th. My husband has been calling and talking to supervisors for a month now. Dates keep changing. We were supposed to receive our cards on the 3rd. LOL at the hope AT&T crushes with their lies.

I been with AT&T for over a year and I have 2 phones on the $75 dollar shared plan and I been paying $290 to $380 a month and all they keep saying is late charges... How can a person keep having late charges when I pay my bill to a zero balance every month? I am so sick of att and all the hidden charges and fees. As I am writing my review I am also on hold with Att and the rep put my on hold 20 mins ago and haven't came back to the phone so I am just sitting. I should have not let my friend talk me into getting a contract through att because I haven't been satisfied since day one. Customer service is wack and sucks... When you call at&t write down names of the reps you talk to and the I'd number... I am still on hold and no one has said anything.

At&t claim and damages overcharge me. I sent my check to them in the amount of 172.28 but they entered it $1,172.28. I still didn't get my 1,000 back despite all the calls we have made. I am very disappointed.

I use to have Comcast, but you can't just get internet through them. They want you to have a package. Therefore; I decided to go with AT&T. It's started out good the first month or 2 and then after that I always find myself having to reset my modem, or my laptop because of a weak connection. I called customer service. They bring someone out to give me a new modem which I did not receive. The technician told me there was nothing wrong with it and not even 10 minutes after he left the connection went out again. I usually have to restart my laptop at least 5-7 times a day. It's ridiculous!

When purchasing our phones, I went with older models because I was told the two phones would be free. After a couple of months, I noticed that I was being charged without any credit. Customer service said they will start crediting after 3 months (This info should be provided). A few more months down the road I check back and not only are they not providing a credit for one phone but they are only providing about half of a credit back on the other phone. I thought I got something in writing, but I can't find anything with what I was promised, and of course AT&T "has no records". Thank you AT&T for reminding me how large companies can't be trusted. It seems from reviews that there are many deceitful practices that are encouraged by corporate. Since they have no fear of class action lawsuits, they know it's in their favor to continue these practices.

Our neighborhood commission has notified an AT&T technician in writing several times that he cannot park AT&T vehicle in the street in front of house he rents. He has ignored all requests for compliance. I have reached out to AT&T for assistance in the past, received none. AT&T says they are all about 'community', but their actions do not align with that statement.

I added a line to my shared plan and when I received my bill the next month I see that I was overcharged 117.63. Instead of adding the line to my already existing shared account the created a second shared account and data plan. I live chatted my concern and was told the difference was the 30 activation fee (even though my bill was 214 higher than usual). The customer service rep couldn't explain it, but was sure the 30 fee was the only additional charge even though I could clearly see I now had 2 accounts. I reconnected with another live chat representative explained the situation, she saw the additional account and then offered me $80 to compensate. Obviously I said no, I want the 117.63. She said she couldn't to that and transferred me to her manager. Again I explained the situation and she agreed and said that she will credit my account the 117.63.

Whenever I call customer service I’m almost always told something different and am left totally confused by the end of the call. After getting very frustrated and the call failing in the middle of figuring out my bill, I finally was connected with a woman named Noelle with an Indian accent. She was AMAZING. She completely turned my attitude from being upset to 100% satisfied. I hope she gets all the recognition she deserves.

I was camping on the Olympic peninsula in Washington state this summer and even though I had international roaming turned off, I incurred international roaming charges from Canada. I was near Canada but a 20+ mile swim to get there. Nevertheless I was charged nearly $100 dollars and received an international data charge warning via text. I immediately called customer service and was assured that the charges would be reversed. Six calls later and that lie has been repeated every time. It often takes 5-10 minutes to convince customer support that I even have an account as I often get shunted to Direct TV support even when internally transferred from ATT mobile. I don’t have direct tv so I have to convince support that I am a mobile customer.

I was with ATT for a little over 3 years. The service is fine. One thing I will say is I believe ATT is a racket. They charge an extra $35 a month for LTE access if you have an iPhone. After adding up the access fee, the installment fee, taxes and the rest, it is expensive!!! I got tired of shelling out extra money for access**. I truly believe this is not something that is necessary but only adds to ATT's profit. One line unlimited service for a new iPhone will run you easily close to $160-80 a month!!!

This company is a cheat and scammer! We have spent 20+ plus hours trying to get AT&T to charge us what they said they would when they came over to our house and set up our business account. Now they say they see the problem but no one can correct it! DO NOT GO WITH THIS CELL SERVICE. We are reaching out to the attorney general today!

We are active duty military and have been for 20 years. We have been AT&T wireless customers for 15 years and through many military moves. Their coverage has always been good, so we stuck with them, even when our bills continued to skyrocket. When the kids came along we added more devices (iPads) for learning academies and apps we pay for. The price for their unlimited plan is hefty, but to allow all our devices in the home to access said plan, is an absolute disaster! We have 4 iPads in the family, 2 iPhones for the adults and my iWatch service. We pay $335 each month for wireless service alone!

I called months ago to complain I was being harassed by different companies all day long and I wanted to change my phone number. They wouldn't let me do it and said I needed to use some app, which I did, and I still got several calls a day. I just called the other day to change my number and they only wanted to give me a number with a different area code which I didn't want. After 2 hours on the phone I was so pissed I hung up. 2 full hours. Then I waited 30 mins and called again and got the same runaround and **, so I said disconnect my phone in 2 days. Then yesterday I called back to complain about the night before and they connected me to the loyalty department. That department gave me a different area code number too, but it was an easy number and so I took it. I told her to make sure she removed the cancellation that was set up for today.

A DISGRACE OF A COMPANY! I'M TOTALLY DISGUSTED!

Soooo where do I start? From day 1. I went from Verizon to ATT. When I placed my order the sales rep told me my numbers were already ported (checked the portals before I closed my accts with Verizon) so I did that because he said that I could close the account with Verizon. Ok long story short, the order I place with him getting 3 lines switched over. My order never came because att wasn’t able to port my numbers over from Verizon. Wtf right?? So I went ahead and placed another order with new numbers. That order was cancelled because the MANAGER at the store placed the order under someone else’s acct and CHARGED my bank acct in which I am still waiting to be refunded.

I had a nightmare experience with AT&T. From the very beginning in signing up. Staff made mistakes and told me of misleading information about the plan I'm interested in and told me a totally wrong info about promotion and the plan.The following day when I came back to the store to finish activation a diff staff told me that this and that does not apply on such and such. Total nightmare! And now I'm stuck...with them even if I'm not happy with the service... Their wifi goes slow on peak hrs. 9 am, 11 am till noon and 5 pm. I never encounter this in my previous carrier. I'm thinking of just paying off the 2 phones I got just to get out of this nightmare. Horrible experience. Never again.

I've been a customer over 20 yrs and never missed a payment. We swapped to Verizon with 4 lines. I have 3 other lines that were not on. As soon as I swapped they made the other lines active and I've been charged $800+. I asked them to give some kind of credit which they denied and I will pay the 800 but will never deal with these scammers again. This was after staying on the phone over 40 minutes! SCAM SCAM SCAM!!! Wish someone would SUE ATT to protect the rest of the innocent people. THEY GOT ME ONCE!! NEVER AGAIN!!!

I have been an AT&T customer for over 15 years and recently decided to upgrade a 2 of the 5 phones on my account. I called to discuss this with sales where they assured me that I would not have to add another line to get the Buy one get one. The lady added notes to my account and suggested we go to the store so we could get our phones right away. We showed up at the store where they promptly told us that we would have to add another line, we asked them to please look at the notes on our account that we were told we were eligible for the buy one get one.

I would not wish my experiences with AT&T upon anyone. Horrific is the best way to describe it. I have (had) been a loyal, high-paying AT&T customer, traveling the globe and reliably paying my (overpriced) bill for about 7 years now. My latest experiences have caused me to seek legal action. After a billing mistake, I have been in contact with AT&T customer service no less than 7 times in the past 6 weeks, seeking to correct this, getting bounced around multiple departments, supposedly support cases opened, only to find “poof” - two weeks later those cases were fictitious or whatever ** department you’re talking to now doesn’t see to be able to talk to the next.

AT&T is a totally dishonest company. Promise products, services, and pricing on phone and totally different at delivery. Not allowed to speak to supervisors or original sales rep. Do NOT do business with them.

AT&T has really gone down, since purchasing DIRECTV. They don’t care about their customers, treat them like they are nothing. I have been with AT&T over eight years And I have really noticed a big change in Customer loyalty. They don’t care, it’s all about the money. The loyalty department is really really bad. Be careful this company will take you.

On February 2018 we decided to upgrade our phones to iPhone 8. AT&T had a promotion that promised 2 for the price of one. We went to the AT&T store in Macedonia OH and dealt with Justin. We were told we would get credit for the second phone after phones were paid The new manager at Macedonia told us in order for us to get the 2 for 1 deal we would have had to either change the phone number or add a 3 line. Justin did not share that information with us, and Brian the new manager apologized but said there is nothing he could do. What a big scam. We have been AT&T customer for many years, and will be looking to go elsewhere.

Was forced to leave a rating of one. If I could it would be zero. They told me when I bought my phones, "Yes they will work at your house". First lie. Said I would get great signal. Ha I get one bar. That's it. Have an unlimited plan but the service is limited. Service only works good the day before the bill is due the day the bill is due and the day after works great. So they get my money then barely any service if any at all. Call customer service, ask, I hear is sorry. They don't do anything to help fix this. Very disappointed. I was told by customer service rep, "Well if your phone don't work MOVE". Seriously this company has gone the drain. They don't care about disabled folks or people who live in rural areas.

I was with AT&T for several years until I added minutes to my plan and was informed that the card I purchased was invalid. I was told that I couldn't get a refund. AT&T still owes me $25.00. NO more AT&T.

I spend so much time dealing with AT&T's ordering process, not sure if it's just sad or just comical. I was trying to sign up for this offer https://www.att.com/deals/sfo-internet-for-life-offer.html, basically you get free home internet (up to 100mbps) if you switch to AT&T wireless with unlimited and more premium plan. The chain of event that happened:

On 6/22/19 i closed my internet service account with AT&T set to take effect on 6/30/19. For the next 2 months i received bills from AT&T for more than 100$ each month. Alarmed i was still receiving bills at a new address that ATT had no knowledge of i called in. They assured me my account was in fact closed and the bills were sent out erroneously. They zero'd out the account and pronounced it closed. This took place on 9/14/19. Today 10/3/19 i received a new bill. At which point i called AT&T who stated i had never actually closed my account. But in fact i had removed internet service (the only service i previously had purchased) and opted into a new year long contract of NO internet service, but just a contractual agreement that gives ATT the right to bill me for a service agreement without providing service.

It has taken one year to have our non profit tax exemption status applied to our business account. Our approximate wait times have been up to 1.5 hours to have said issue remedied. In addition to the disorganization the customer service ranges drastically. Louis, who is a manager employee id: ** appeared to be defensive and matter of fact regarding our poor customer experience. The issues are as listed:

I was a victim of AT&T for many 2 years, when my contract was over I called to cancel all my services with them, and now I realize they've been charging $30 a month for 9 months, for installment fees for my watch and tablet I paid for. I called and the person on the phone did not issue a refund. The worst phone, cable and internet company you can ever have. P.S. now I'm with Metropcs and I get great reception and unlimited services for $60 a month flat!!

I recently saw the bogo deal and decided to switch to AT&T. So I went to a nearby store and was told that the bogo deal is only available online. Fine, I went home and went through the buggy website to place an order. It's ironic how they promote online orders when their website can't do the simplest things. Regardless, I submitted an order and a few days later I get an email saying they hit a snag and I should call them. I called them only to find out that somehow the SSN didn't match. They canceled the order and I had to re-do it again. I submitted another order and they hit a snag again. This time it was identification questions. As a new customer, going through this process just to switch has been a pain. I don't even want to switch anymore.

Their Representatives quotes a price and then we get a bill and it's higher. We call back and you can never get the same representative. They say that the representative what was wrong. They quote you another price and you get a bill and it's still higher than quoted. You call back you keep going through this over and over and over again. Then you schedule to talk to a supervisor and they never call. We call to schedule to talk to a supervisor again and they never call! Then I called the Office of the President, I got put on hold, I got disconnected and nobody calls me back! I can never get any help and no one there cares! I am fed up with them!

I don't have the patience to write a lengthy review but I will say this.... I must have called 10 times at least and gotten a different answer everytime. I've been transferred all over the world. Spent countless hours listening to elevator music. People have screwed up my bill so many times. When I finally switched to Verizon I didn't know what I was really paying. Lastly, when I tried to call and cancel it took me 45 minutes of being transferred all over the place and waiting for the next rep. No accessible customer service in the U.S. either. I don't mind speaking to another country but when you are having an issue, it's nice to talk to someone who understands the problem and isn't spitting from a script. Go ANYWHERE other than AT&T!!!

An AT&T rep stopped by my house and convinced me to switch from Spectrum to AT&T for internet and cable. My complaint is not with the rep, but with the company. I was scheduled for service setup and I got a fiber optic line, but no equipment to actually use it. I called and another appointment was scheduled. I called 2 days before to confirm this appointment and to ensure that I would not be billed for the current unusable line. I was told that I would not be billed and AT&T would be there as scheduled. The day before the appointment I get an email saying my appointment has been canceled with no specified reason. They completely wasted my time on 3 separate occasions. Would not recommend.

Never sent a bill. They shut off my wireless internet. Paid the bill and next month no bill again and they added 35.00 to restore my internet. Took 1 1/2 hours to get them to send bill and still not sure of me getting a paper bill. Customers service is bad. They hung up on me and then transfers me 5 times. Bad services.

So, I was so excited to try the new fiber 300 Mbps internet. I ordered it online to have it delivered and installed free of charge. only $40 month deal. Everything went so well and smooth. I schedule my appointment on the 30th of September from 8am-12pm window with a 30 min call to let me know that they are coming. I took a day off from work for this. I woke up ready to go. Then I hit the shower got out just to see that the technician actually came at my house, without notice and I read an SMS on my phone saying: "I was at your house and you were not here so I cancel you out". HOW STUPID OF HIM???

Before I jump into the gory details I will point out some largely unknown considerations which are not mentioned or highlighted by AT&T Reps or advertising. For those who don't want to take the trip down the rabbit hole, into my personal adventure.

AT&T continued to charge me after the going with another provider and sending them back their equipment. They are next to impossible to reach on the phone for issues and jacked up my rate 50% without notification. Try a different company. Any other company.

Had a buy one get one promotion. Did it and paid for it. ATT continued to bill me for over a year at 30 a month. I called and complained that I had paid for the phone a year earlier and yet was being charged 30/month. Customer service said they could not look back that far in billing. They forwarded us to loyalty department and after two hours of being on the phone no resolution. We will be cancelling our 15years of service with ATT today. By the way. They handle DirecTV the same way. Horrible service and loyalty!!!!

AT&T has charged me to incorrect amount for 3 months straight now and I've had to call and correct the charges each time, which took me hours. Each time I was assured it was corrected and my future bills would be correct. After 3 months, I cancelled my service, and now they're refusing to issue the refund for the incorrect charges for my last bill because I cancelled my account.

I was an AT&T prepaid member on their $65 a month unlimited plan (which is $55 a month with autopay) until recently, due to financial constraints I ended up needing to downgrade to the $35 a month plan ($30 a month with autopay). The $55 that I paid was on the 22nd and I switched on the 27th which means that I had only used 5 days of my 30 day billing cycle for my plan meaning I still had 25 days left equaling around $48.83 left of value on my plan. Come to find out even when you downgrade a plan the new billing cycle opens up and you have to pay AT&T $35 all over again and not get credit for time you had left again for me equaling $48.83.

After more than 3 years of being with AT&T I moved out of AT&T because of its hidden charges and inconsistent billing amount. When I moved out they charged me for the month even though I was on their service only for few days during the month of September 2019. And when I called them about the issue they threaten me that If I ask my unfairly deducted amount they will transfer back the amount but but will send it for collection. I don't know what to say about these people.

I spent over 4 hours on the phone with AT&T today. Both my mobile and my internet issues are still unresolved. Cell phone: 17 months ago my account was set up wrong. I have been trying to fix since. After 2 hours I still have the same service. I learned they had been charging me for an additional number for 17 months. Also after 2 more transfers I learned the department that will need to fix these error is closed.

We have used AT&T for 12 years or so (before the name change) and are grateful for the First Responder discount we ALREADY had on our account. My complaint is customer service's lack of knowledge and their representatives misrepresentation of services provided. We've visited 3 different stores in addition to spending an hour and half on the phone with customer service. We had a pretty basic plan compared to the more extensive ones offered. We share 20GB between 2 lines and a tablet. There's also one phone payment plan and 2 mobile insurances, so we're paying $167.93.

ATT has no customer service. The people who answer your phone calls cannot speak English and do not understand what you are calling in about. Each time I am forced to call the service number, the agents either transfer me 15 times or "accidentally" transfer me back to the switchboard so I can go through the entire computerized mess again. Combining my DirectTV with ATT was the worst mistake of my life because now I get to deal with the subpar customer service for TWO of my services. I'm pretty sure anything would be better than what they have now. If I could give this service 0 stars, I would.

Recently May 2019 I was approached by a representative Of At&t about switching phone service. I explained that we recently purchased this phones we have and still owed for them. We were told they would be paid off, and we would receive a gift card of 250.00 and told what the monthly bill would be. As of Sept 2019 nothing we were promised has occurred phones not paid off, no gift card and bill almost same as I was paying Verizon. I've called several times to no avail. This has been a complete mess. Every time you call someone different handles the call. You are never told the same thing. I now wish that I never met the representative or went for this. This whole ordeal has caused me money. I really don't like being lied to.

I switch from Sprint (Sept. the 19th. 2019) because of the coverage that AT&T offer. While in the store with preparing to move 3 lines over, the rep. said that the activation frees would be waived. Six days later I got my bill and it showed that I was being charge $90.00 dollars for activating my 3 lines. I went back to the store and tried to get the fees taken off, and of course they would not do it.

Prior to leaving the country, my husband added the Day pass on our account for both our phones, cost $10.00 per phone line per day if we used the phones. I used my cell phone in Jamaica because it was $10.00 per day. However, once we received a bill, the calls totaled over $1900.00. More than one representative assured us that this mistake could be corrected. Your company took over $1900.00 from our banking account and reversed the payments because the bill was incorrect. I was only used the phone in Jamaica, but the charges are for calls from numerous islands. Even so, the representatives declared that all the islands were covered under the Day pass program.

At&t gave me an amount for my new billing. (*so I would not switch over to Verizon.) The first month, the bill was not correct with the amount they told me, so they gave me a credit after I called them. This happened three months in a row. Today, the fourth month, they told me they were not going to honor the agreement because it should not have been given to me. (I have the agreement. They sent it to my email.) I was told it did not matter. They would not honor it. Even though I'd called three times before, talked to 3 different people who said it was good, they were just having computer problems. Now today, I'm told those associates did not know about the agreement. I gave up a good deal to go to Verizon, because they offered this to me. Now verizon, will not give the deal they offered months ago. What do you do? I even have the agreement.

My name is Nacima **. I have been AT&T customer for few years!!!! Lately I called to transfer the internet account under my husband to my name. I spoke with an agent and she said, "If you open your own account you will save $50 and your bill will be $45 with 1000GB. the same service you had before no changes!! So your total bill with white less and internet will come to $145 that’s will be permanent."

I am not one to write reviews (and I think this would be my first) on anything but this past experience was awful. I understand there are long hold times and am pretty easy going about it but when an issue take 6+ plus hours to not even resolve I feel like I have to say something. We initially had cable and internet. Our areas highest internet speed provided by AT&T when we moved was 30 mbps. (I would be happy to go to Spectrum but unfortunately my work line is provided by them and they cannot have both a personal and business lines in the same house).

I have been a AT&T customer for 8 yrs now. I bought a wireless hotspot device with them back in June 2019 from a local (AT&T) retail store in flower mound, TX. I did not like it so went back to the store and returned it within "buyer's remorse period" of 14 days. Next month I see a charge on my account for the device and activation fee with total of $154 dollars. I made the payment of that bill not realizing they had included a fee for the device I already returned.

I decided to change phone services from ATT to Verizon because I'm getting married and wanted to get a line with my new wife on her service. I had an i-phone 8+ and was happy with the phone. I was told by the Verizon salesperson I would need to get my phone un-locked so they could set it up with one of their sims and switch me to Verizon. When I went to the local ATT store I was told no problem. It would be done within 48 hours. 48 hours went by and still no phone. I am 65 taking care of an elderly brother now with no phone service. So I went back to the ATT store and asked why my phone was still not unlocked, This time I'm told I still owe money on my phone and it can't be un-locked till I pay the bill. Two days ago I was told I was good to go. I told them that's fine. I'll pay what I owe on the phone.

I went to AT&T, 8350 WESTHEIMER ROAD, HOUSTON, TEXAS 77063 to upgrade my AT&T wireless mobile account (to get new phone for my existing mobile number) and my contract already completed on May 2019. The employee of AT&T store order new phone with new mobile number. I asked the employee more questions. He simple said, "You will get new phone for your number." Finally I got a phone with new number.

After almost two hours in the store, the tech told us that we would get the service we want, but we will not get the $300 discount that we asked them about when we started, two hours previously. So, we did the natural thing: we cancelled. However, they had already put a hold on $300, which took place immediately, and they get to play with our money for a week before the cancellation clears.

BAD Service Specifically with John **. Their ONLY concern was to try an up-sale to new services I did not want. After stating he was an iPhone Guru he wiped out 6,000 pictures and videos. Including priceless video from dead relatives. DON'T GO TO THIS STORE!

Omg, I don't know where to start. So I will try to make a long long story not as long. Back in August 23rd I called to upgrade my phone and to get my own plan started because I got divorced and I needed to off his plan. Well that in itself would take too long to explain. So I called on that day. Talked to T. ** and explained my situation so I ordered the Samsung S8 1 up from what I had. Who cares I use it for a phone and messaging so anyways I asked him for the lowest price plan. HE TOLD ME 3GB UNLIMITED TALK AND MESSAGING FOR $60-10 if I sign up for auto pay. Great I thought. Omg nope.

This entire company customer service is a JOKE!!! They will tell you whatever they think you want to hear to get you off the phone. The supervisors tell you they need to transfer the call to their station and will call you back (don't hold your breath). The reps and supervisors have no real knowledge of their own company's policies and then when you do something they've told you to do it never happens the way they tell you. This is not limited to just the wireless it is also the DirectTV and home internet customer service. The only group at this whole organization that seems to provide any customer service that is worth the time it will take you to actually talk to someone about your problem.

First they have the robot to try to ask you questions when you need a person. Then they have another robot to ask you the same questions you just answered. Then when you finally get a person, they need a "passcode" when we have the account number, email and password information but not a "passcode". They are hard to get through to as well as a convoluted setup when you try to do stuff online. It's totally inefficient and frustrating!

So I purchased a iPhone for my daughter less than a year ago and of course something came up and we had to file a claim with the replacement plan that we got on her phone. Well, in addition to paying for the original cost of the phone, we had to pay a like $250 deductible for the replacement of the phone. Ok so then they told me we have 12 months warranty on the phone that was replaced. Ok so I did change cell phone services because I was not happy with AT&T for other reasons. Well I just called them today and got the run around from many people especially supervisor Mary #** at #866-506-9748.

I loathe this company. I detest and despise its high prices and hidden fees. I end up paying hundreds of dollars every month. Apparently this is because of international calls, but I make those via messengers like Whatsapp, which use wi-fi, so I do not understand what I am being charged for. When I get the snide automatic message notifying me of my past due every month: "Uh-oh life happens. To ensure that suspension of the service does not occur....", I want to vomit. Please do not try to make corporate copy sound friendly, it just sounds creepy. This is my own fault for not transferring to a better service months ago. I will do that as soon as I get the chance. See ya AT&T.

AT&T sent a representative to our home that didn’t explain the process of being bought out of our contract correctly, which they never paid Verizon for the two phones they took from us!! $1500 on our credit!

Holding 5 lines with AT&T. I was traveling by to Toronto and en route they blocked 2 lines regularly after every hour. Creating countless problems en route and disrupting routing on GPS, This company has probably no ethics and concern for its customers. They are self oriented. I give them zero rating and request all wireless users to avoid their connections. I will also move away from their network soon.

First off, if possible I would have rated AT&T lower than a 1, my wife and I have been with AT&T for decades. This afternoon both of our cellphones quit working. I am hard of hearing, so my wife called AT&T Service, the wait was minimal to talk to a technician. The technician walked my wife through both cell phones in an attempt to get it resolved. The technician finally told my wife that the system was down and we would need to wait 2 to 3 days for service.

Before going to Greece for two weeks, I investigated how we could limit our AT&T Wireless fees. I decided to keep the International Day Pass plan on the device that already had it, and to add it to the two devices that didn't. This way, we would pay $10 per device per day only on the days we used them. A few days into the trip, we decided we wanted to be able to use our phones every day, so we signed up for the 30-day Passport plan, for which we paid $60 per device for 30 days of coverage.

ATT has wasted my time and I wish I never switched to them. Their customers service is horrible and no knows how to fix any issues. Their supervisor and manager are the worst and once again I wish I never switched to this phone company! I was offered $750 in credits and never received all of them and now they are telling me there’s nothing they can do??? **! Very mediocre customer service! Now I am left with a bill from Sprint that will go into collections and go to my credit report.

Everything is computers and if you do talk to someone, they are in India and can't understand a damn word. Need to start focusing more on customer service and less on stupid and redundant automated questions.

My 2 cents: As far as coverage goes, ATT is pretty great but so are other major carriers. As far as new customers go, ATT is pretty good and so are all other carriers. HOWEVER, if you're an existing customer and you need to do any maintenance on your account - example, transfer billing, move to a multi line plan, change accounts, change plans etc - AT&T is an ADMINISTRATIVE NIGHTMARE. Their predatory ways are designed to make it hard for the customer to be flexible. While I understand the need for MNC's to restrict unnecessary movement for security reasons- they do it not to ensure customer safety/convenience but to keep you locked in so you do not have any flexibility to move or leave.

I walked into a AT&T store in December/January 2019 to see if I can get an old iPhone turned on but I had to get a new battery. While I was there I was told that if I added another line and could get a free phone. So, I did that. They tried to reload everything from my old phone to new phone and could not get it to download. So they ordered a new phone and had it sent to my home. I brought the phone back down to them and we were able to download everything. I was also told that it would be one or two billing cycles before I would see a credit for the phone. Well as of today I still don't see the credit. I have been on the phone with them for months and every time I call I get a different answer. There were some credits finally but what is the sense of giving me the credit and I am still paying for the phone. All I want is to get a credit for that amount on my bill every month and still don't have it.

While reviewing my bank statement I caught AT&T wireless withdrawing $75 to $90 a month so I called their billing department several times trying to get my money back. I spoke with the billing department”s manager and I informed him that the call is being recorded and asked him to return my money. After about 2 hours call they admitted the guilt saying that was an error.

Was fraudulently charged for an account totaling over 900$. In spite of the fact that an AT&T fraud investigator verified it was indeed a fraudulent charge (on the part of AT&T no less) and noted my account accordingly, my service was still suspended and the fraudulent charges placed on my credit and forwarded to a collections agency. Literally approximately 8 months and countless hours of conversation with utterly incompetent representatives before problem was resolved (not including having it removed from my credit). Newest adventure with AT&T is dealing with continued service suspension of my first net service for lack of verification of first responder status, which I have done multiple times. STAY AWAY FROM AT&T!!!!

Talked to several people in customer service, decided a plan with the promised charge with their help. After I switched, the bill is $25 more than what I signed up for. Tried to check what's in my bill, the website just hangs with message "Give us a minute, we are almost there...". A wireless company with such bad technology, and the customer service had nooo clue what your charges are going to be, yet they are helping you to decide on the plan best fit you. A total joke.

We had a LG phone from Cricket & came to AT&T. Changed the sim card but the MMS will not work. (Can't send phone text messages), Customer support said buy a new AT&T phone. That's not right. What good is it to advertise bring your device? This is a subsidiary of AT&T, Why should I have to buy a new phone?

Just experienced my first bundle bill internet/DirecTV. I was told I was being charged and installation fee 118.00. When I received my first bill it was 2 times what it was supposed to be. After calling I have been told that money was applied to a past due bill that was wrong. And the installation fee was waived. After speaking to someone else it was for credit management I was never informed of. And then an additional 99.00 charge on the bill for more credit management. When I asked about canceling it was going to be $10 for 24 months.... They are willing to waive that $240 but not the $99.00. Poor customer service and a whole lot of lying! When my contract is finished I will be canceling!

The worst customer service experience I have had in a decade. Up there with the likes of Comcast as the worst in customer service. I want to pay them fairly for what I owe and they want to instead burn my account, lose a customer of more than 5 years, and not work with me causing me to likely have debt out against me from them. If you are planning on signing up for AT&T wireless service, DO NOT lease a phone from them. You will regret every moment of it. You pay twice as much and they do not care about you as a customer if you suddenly need to change your plan. Want to change your plan? “Pay off your $700 phone first then we will work with you on continuing to be a customer of ours.” Uhh...what? Barely seems legal let alone in good customer spirit.

Paid $350 last year for Sunday NFL ticket and it never worked. I travel a lot and every time I signed in to my account it would kicked me out. I called DIRECTV and they told me it was AT&T's problem. Back and forth between the companies all last season. At the end of the season I was told that my account would be credited for next year's Sunday ticket. Sure enough it wasn't and now they want me to pay 350 bucks again even though it didnt work once last year!! I just canceled my DIRECTV and 4 accounts on AT&T today and the manager never cared...

I was a part of a bundle DirecTv/AT&T Internet package. Moved, the DirecTv wouldn't pick up. AT&T honored the internet fee only. When it was time for the package to end, I received a bill double the amount I had been paying. I called. They told me they would credit the account if I signed up for a new one. I did. Now they won't credit the account. Called multiple times, wasted multiple hours, got nowhere. Supervisors supposed to call me back, never happened. The list goes on and on. Don't do this to yourself! Getting an account with AT&T will only bring you time and money wasted. Customer Service is unsatisfactory at its finest. I will never do business with them again.

AT&T “loyalty” can not comprehend simple questions. The first girl gave me a yes answer four times, only to say no at the end. Complete cultural communication breakdown. They do not vary from the script and are now sales-driven. The second actually began raising her voice to me and only told me I was ineligible for the offer the other girl gave me the prior day, but could not explain why. I asked for a supervisor to call me and she refused - stating she was as high as it went. If they were in the U.S. it had to be Southern California, because while they knew English, it was basic and they struggled with word association. I miss the old customer service. Maybe I need to call in the morning? I’m shopping Sprint now.

Had an iwatch added to my account for my wife. It was hand delivered today by AT&T and setup. After the installer left, I was checking my account online and discovered that a security camera had been added to my account. It should be noted we did not order a security camera nor was one in our house at any time. Nor was one installed. I called customer service to get it removed and I was transferred to 5 different departments and still no resolution. ATT admitted it was a clerical error as the iwatch and camera point to the iwatch IMEI number and that it would be taken off account. I am still waiting for it to be removed. So I, the customer buy an iwatch for my wife and instead of her enjoying it I'm on the phone with ATT for over 2 hrs and still not resolved.....never again.

I purchased a "package" deal added cell phone service with AT&T. Supposedly got 2 "free" phones (didn't). Still waiting for their In Home "Expert" - John ** to make time to come over, bring the sim chip and port my phone. 6 weeks. Paid another Verizon bill because my phone isn't ported to AT&T. Why they have to deliver is beyond my experience. He and AT&T don't give a care after they have your money. Don't use them. They are the worst of the worst. T-Mobile is your best bet, or Verizon.

We have a credit balance of over $2000 on our AT&T mobile account. I would like to pay off one of the phones so that we are able to unlock it. On 9/1/19 I spent nearly 1 hour on the phone with a rep, who moved the approval process for this transaction up the food chain and indicated that this would be taken care of within 24 hours. At that point, I could login and request that the phone be unlocked. When I logged in today, there was no evidence of change. I engaged with an online chat and that individual indicated that they would access the conversation from the previous day and that it would be expedited and resolved within 2-3 hours.

AT&T agreed to pay off my past carrier, they did not. AT&T told me they had high speed internet in my area to sell me DirecTV, they did not have it. Now they want to charge me 200.00 for a product I cannot use. Their customer service calls require a 2 hour minimum to get a problem solved. They told me I could get 2 lines on one phone.... You can't. I have had nothing but shuck, duck, and hide from these people.

I went into the store to get a hot-spot that I could use for the house. The sales lady was super nice and before I knew it I was leaving with a router ($200.00) and a business account $100/m0 for 100 KB. Well when I got home I was having difficulties. I attempted to contact customer service. I kept getting the customer service for my wireless phone. (The one I was calling from.) I was given a different number to call. I wast old I did not have an account. I was given a third number to call. they wanted a PIN, which they said was sent to my email.

`Your employees are incompetent; toss you from one service person to another and most do not speak English clearly enough to understand them!!! My experience was beyond frustrating. I fully expect to call corporate headquarters and file a complaint. Expect to take my service elsewhere.

I am an AT&T customer for 9 years and contacted AT&T customer service to renew my bundle plan. We agreed on the new plan but then I saw that I was charged much higher than the agreed plan. When I called them I learned that AT&T service agent didn't update my plan as requested. AT&T service agent offered me to start the new plan from August 2019 instead of May 2019 although I clearly asked them to start the plan from May 2019 and pay the difference back to me for May, June & July. They didn't do it and they will lose a customer.

We have been loyal AT&T U-verse cable (5yrs) and AT&T wireless (10 years) customers. For the last 1 month (Aug 1st to Sep 1st), we have had the most ridiculous service support from AT&T. We have been lied to and technicians have not shown up to the appointment. They have cancelled our appointment and we are still without internet. Be aware of AT&T service. I will be cancelling my services with these guys.

I am moving to a new apartment which requires AT&T Wi-Fi. I call and set up an appointment to get more information about the different products and services that AT&T offers. My roommate and I decide to just go with the Wi-Fi. Our agent, his name is Jay, completely became arrogant and rude and belittled our decision not to bundle when we don’t use anything but WiFi. But now since he is not getting his commission, his attitude and customer service has changed completely. We set up our installation appointment for Labor Day. I pointed out that it was a holiday and he confirmed they would be working that day.

Retail store recommended I purchase phones through the AT&T Loyalty Dept for receive savings. Yes, I was able to purchase 2 phones at roughly 50% of retail after hours of conversations and false promises made by them. However, my Line Access fee increased $25 per line for 24 months without me being told which ultimately make the total price of the phone 150% of what I would have paid purchasing it at full retail price. I received several conflicting explanations during 2 months of phone calls only for the Loyalty Dept to tell 'Oh Well. Can't do anything for you'. I have had 4-7 lines for 10+ years with AT&T and now can't wait to find another provider.

I have been a customer with AT&T for over 10 years. In the last year I have been offer promotions and accepted. It has all been a scam. I believe what they are doing is fraudulent. I have been lied to repeatedly and when I call I do not get the same answer from any one person. Steer clear of this service. They clearly do not care about their customers anymore and entrap you to have to stay with them. Fraud at its finest. If I could give them zero stars I would.

Please beware of the marketing calls ATT is sending out about an increase in military discount. After many calls we called in to find out. Long story short we now have no military discount and bill has gone up from lies of savings. Also, buy one get one free isn't that at all. This was verified on your recorded line as well. I am still waiting on a call back from supervisor that is suppose to be listening to calls. Isn't there laws to protect consumers from this?? Disappointed customer of 20 years!

I am writing this to warn people about the buy one get one free promotion (BOGO). I needed a new phone and a new line. As this store is conveniently located, I stopped in and was sold on a BOGO deal. A BOGO deal consists of adding a new line, adding two phones and putting both of those phones on their payment plan. Thus, I added two phones, a new line and even put those phones on the required payment plans. However, in the process of setting it up the store had to start over and cancel the order once before placing it again. Unbeknownst to me, that error invalidated my BOGO. I had gone on to meet the requirements that day and was told that I would start to see a credit for the free phone within two to six months, but I didn't.

Had their internet service. When that didn't work, they took over 1 1/2 months to fix it. Still charged for the time I didn't have service. Then charged me for fixing their outside wiring which was their fault. Had to cancel service. Then they billed me twice for my final bill and wouldn't return my money. Worst customer service from any company I have ever experienced. Avoid them like the plague.

When you are promised a plan that will cost you 40 dollars a month and see your bill add up to more than 80 dollars due to hidden fees, taxes etc., it can only be classified as fraud. Stay away from AT&T. Mint Mobile offers 6 months of the same plan for the same cost of one month of wireless at AT&T. Support was friendly but completely unable to help. I'm from Europe so it completely surprises me that such a big company can just get away with scamming customers in broad daylight.

I visited the local AT&T store about an ongoing problem and between the store and the AT&T customer service rep reached an amicable resolution. Once the processing started the nightmare began. Not only did they not ship the agreed upon device to the store location they shipped an unwanted and unordered device to the wrong address. I was told that I would have to return the unwanted device in order to receive the correct device within fourteen days. Well there's the problem I would not be at the incorrect ship to address within fourteen days and was told, "Tough that's your problem." So a device I didn't order and cannot return within the allotted time will have to be eaten by me.

“Fiber” was installed in my neighborhood. Then the salesmen began to come by. I agreed to purchase the U-verse TV package with Internet. They scheduled an Install a week out and when the Tech came he advised that someone else would have to come today to fix their equipment at the street box and that they would reschedule the install. I got an email that they rescheduled for a week later. Today was the scheduled install day and no one showed up and no one called. I called the 800 number and got no help. I will keep paying a couple Dollars more with the company I’m at for the better service I have received.

My cell phone was heating up and not keeping the charge. Went into the store and was told I would have to replace the phone. The AT&T tech, Garret **, asked me if I had insurance on the phone, which I did. He told me the web page to go on and told me it would cost about $120. He told me to bring the new phone in and he would take care of transferring everything to the new phone. It took one day and phone came. Took the new phone into the store and Garret did everything for me. I was very impressed as everyone in that store was helpful and did not try and sell me a new phone, which they could have, as I did not know about the insurance covering it. I will recommend that store in Palos Hts to everyone.

Do not go with AT&T or you'll regret it. I moved overseas this summer on military orders and cancelled my phone service with AT&T when I got here. Not only was unlocking my SIM card a pain in the ** but they also overcharged me. My service should've been cancelled for over a month now as I told them to cancel it back in July and I had paid off the remainder of my bill like they said I had to and so they said they cancelled it. Then a week ago I got another bill from AT&T. They never mentioned any other payments when I talked to them about ending my service with them. I was pissed obviously and tried calling customer service. After countless attempts of trying to get ahold of an actual representative someone answered the phone and then transferred me to someone else who could "help me". I waited for about 5 minutes on hold and then AT&T ended my call, probably because they know they owe me money and don't want to give it back.

I am trying to unlock my daughter's phone to switch us both to Google Fi which will be 80% cheaper. AT&T insists on using their website to unlock all phones. Every time I call AT&T I have to create a new password. They force me to enter several fields and don't offer much assistance as to what they are looking for. I spent 5-1/2 hours with AT&T to get nowhere. The final solution was to have an Indian call center write a report that might get read in the next 2 days. Trying to navigate AT&T simply isn't worth the time. I can't wait to close this overpriced account!

Their customer service is terrible. The call center representatives are incompetent and the management is not much better. They do not keep commitments and their communication and transparency is terrible. I have been a loyal AT&T customer for 19 years but after the recent customer service experience, I am considering moving to a competitor.

I have been with AT&T many years. Lately every time I call it is an uphill climb, no one wants to help. I upgraded my phone, and when received, decided I didn't want it, never activated it or even took it out of the box. I was well within the 14 day return period, looked online and it said I could return it to the store or ship it back. I tried to return it to the closest at&t store. They said no one was there that could do returns. Called the next closest store. They said yes I could bring it back, but they were closing. I called customer service to confirm, and they said, "Yes, you can return it to a store." In fact they advise people to because they've been having issues when people ship it back. I go to the At&t store that told me I could return it there the next day, and am told again they can't take it back.

AT&T has been a nightmare. I have had several problems, the latest being the worst. My bill for 2 lines, tablet and cell, slowly went from $170 up to $209. I called to change my plan and cancel the tablet line. The next month I received a bill for over $300. Last night I spoke to customer service for the 5th time over a 6 week time period. Every single time I was told they would take the extra $110 off. Last night the employee told me she could take off $100 in a few hours, but I would still have to pay $10. I spoke with her at 4pm, at 11pm nothing had been changed. I was forced to pay the $110 or have my service suspended when I woke up (cellular phone is my only phone, can't have it shut off).

I've been asking AT&T to change my due to the 25th for 6 months now. I've been promised it will be done and still hasn't been done. They changed it to the 10th and now telling me they are having problems changing it to the 25th. LIARS! Managers avoid taking calls or customer reps lie when they say they will get a manager. It's ridiculous and because of this they are about to lose a customer of over a decade. They are rude and don't listen or try to help when you speak to a rep. Supervisors lie and customer service reps treat you like garbage. I'm disgusted and ready to change phone companies. IF THIS DOESN'T GET RESOLVED IN 48 HOURS LIKE THEY SAID I'M DONE WITH AT&T FOR GOOD.

AT&T has the worst service ever - I went in to purchase a new phone at the Mall of GA location. Spoke with the manager Toni who seemed to want to help. Best acting ever.... she just wanted a sale. Ordered phone which happened to not be in the store and was assured that the phone would be delivered to me at my home .... at the time frame of my choosing. YEP - you guessed it - it didn't happen. I wasn't not told once that the phone would be delivered from an outside source. My appointment time was changed - no one called me, no email ... nothing till the day that I was texted letting me know of the time frame.

Never can help with anything. Never will go the extra step for a customer. When you have placed an order and need it changed don't call because they will not be able to do anything about it. I work for a shipping company and customers call every day wanting to change the information on delivery and we also go the extra miles to make them happy. AT&T team will not do ** to help you.

I was low on cash and lowered my plan before the auto pay day so I would have phone service. When I got paid I then upgraded back to the $50 per month plan $40 with auto pay. When I upgraded it told me to pay $40 and I did around 12 pm. I used my phone all day up until 9 pm when it no longer dials out. So they would not correct this situation because they are using call center and people pretending to be managers telling me the same thing over and over again. Even after admitting that my service would not be on if there was not enough money available. So I can not even talk to a real AT&T worker to fix this problem. Their only solution was pay $10 more dollars. I am tired of this paying for service and you can't even talk to the people that work for who I am.

At&t the is the worst carrier, the phone “unlimited data” runs out and moves at terribly slow speeds (forget downloading pictures or gifs sent through text or any web page once you’ve used about 10-15days of service, your other 15 days you better hope you are close to WiFi -unless that’s also At&t!) I’m on a business account so I’m not able to do anything about it (phone service) and now the community I’ve moved to has it setup to where you only have At&t as a choice for Internet in home. (Which really sucks and is unfair!) So the contract person calls me to setup my internet & quotes me at 50/month, which he says since I’m on a business plan i can’t get the 10$/m discount for bundle deals and he never mentions the first bill will be 3x the amount with a installation charge of 100$ & prorate fees etc and he also didn’t mention that there was a data cap on home WiFi with charges for all overages????

NT is the worst company I’ve ever had the displeasure of working with. I bought a new phone and they came to my house to deliver it. They had an offer for a free phone which they said had no strings attached. It was a promotion they were running. When I looked at my bill there were huge inception fees and they added a line which I did not need. When I called to cancel they informed me that those people were not even AT&T employees. They allowed me to cancel the line and said they would refund the money and let me keep the phone. Month after month I kept getting yes. Whenever I would call they would say they would be credited. Finally I got somebody today that said there was nothing they can do and I owed the thousand dollar charge. When I tried to cancel my service they said there was a $2000 cancellation fee. Beware if AT&T.

I have been an AT&T customer for years. I bought 2 phones on a BOGO promo, and was promised bill credits which never came. After multiple investigations they indicated there was a late charge the same month that I bought the phones and that disqualified me from the deal. I have 4 wires of wireless, Uverse TV, Internet and Phone paying around $500 a month and I wasted hours on the phone - they could have just published the policy so customers know.

My service got Suspended unannounced. Balance is 0. Service should be Restored automatically. Connected thru Chat and they send you some PIN to validate. It takes time to receive email to get thru the Security. I asked to send it to my phone number and they can NOT do that. Why? It makes sense to send to the number ATT provides the service to and to speed up the process. 1st Agent hung up on me. 2nd could not wait till email comes thru. I was getting frustrated as we use the Phone for everything, Personal and Business. Called customer Service. 1st one said Turn off and on the phone. I asked, "Are you sure." She assured me that YES. DID NOT WORK. Called again. Dawm service connected me to the wrong Tech support for TV. And Finally 3rd one was able to Restore.

Due to a technical glitch, I've spent nearly 8 hours on hold and getting continually transferred to different departments that have no idea what is occurring with my problem. I've never had a worse customer experience in my life.

The store manager an Asian guy by the name of Paul, refused to replace a car charger branded by AT&T. It has a hanging lose wire and I told him I only had it for less than 6 month. He said because I ported my number to T-Mobile and there's nothing he can do. Because I am an external customer known that I purchased this car charger from AT&T wireless corporate store and yet he gave me a hard time and said to me, "I repeated myself over 5,000 times". What a shame. AT&T hire some uneducated manager with low customer service skill yet this guy is a manager here? He's more likely counting pay checks rather be doing his job.

AT&T—“Just okay is not Okay!” This is currently one of the ads. What a true statement for their services these days! I had been a long time AT&T customer, I think for like 16-17 years. Wow was I slow to switch. Best thing I ever did. Last year, when I called I did not get to talk to anyone here in USA, but different country. Reading from sheet, obviously, saying “Yes I can help you” – then same ole thing and no help. I switched to Sprint (but many other carriers that offer better than AT&T) -- and cut my bill in half. Also I travel/work in East Africa, where in past if I forgot to turn off my data with AT&T, I got billed extra for that even if it was just updates. (One of my phone calls—now I don’t even have to worry with that).

I am moving out of state. Called AT and T to cancel the service. They say they can't till the end of the billing period. The boy wonder on the phone (second party) said without out the equipment no one can use the service. The idiot thinks removing the equipment keeps people from calling in and having it ring and ring and ring. Talked to a supervisor (third party) same thing. If they can't cancel a service even with charging till the end of the month what good are they? How can their service be any good? Well it can't be. So anyone who calls my old numbers will be forced to let it ring on and on. This must be Third world Telecom. I am so so disappointed I ever signed up with them.

I experience with AT&T was decent until I added a line and upgraded a couple of phones back in early 2017. Through their "buy back" program, we were supposed to receive up to $600 to buy us out of a Sprint contract (we only owed $207). I never received credit in any form. No check, no gift card, no account credit, and they never even sent my phone back to me. Any of these would have been fine. Now that I have the two iPhone X's paid off, they are losing my business - I do hold a grudge when it comes to a company this size screwing a middle class guy out of a mere couple hundred bucks. I have two lines moved to another carrier (for half the price). So far the new carrier has been great, so I'm moving the other three lines.

If I can give it no stars I would. Horrible service. The tech support follows guide lines and ask their supervisors for help mostly all the time I'm on there with them. In my area they monopolized through contract with my apartment complex so only they are able to provide slow internet service and still charge a lot for it. Streaming by U-verse is no longer possible by PC or laptop. They make the option still available but it kicks you back to the main account. I think it's a way to draw more people to their failed bought DIRECTV NOW package.

I have switched my plan and AT&T refused to pay the balance for that month I didn't use. I was told there is no guarantee that I'll get money back. However if it was other way around they'll do anything to be paid.

Please use this review as a caution for anyone thinking about this cell phone provider. I've been a loyal customer for over five years, and the last year has been the worse. Don't let them sweet talk you, because everyone loves a new customer. They don't give a crap about you once you sign your life away with them. I'm actually about to drop them, deal with the charges in my own way, and switch to Verizon or Sprint. I've had multiple issues, but here's the latest.

I have many an AT&T customer for many years. I went into the ATT store to get a new phone I had dropped. Salesperson talked me into getting four new phones since I was eligible to upgrade and they had a buy one get one free going. Said my bill would only go up $44 dollars so I said sure. My next bill was $200 higher so I went back and saw salesgirl who said she fixed it. Next month another $200 higher bill. I called ATT they said that my unlimited service could be changed and my bill would go down to the $44 increase I was quoted. They changed my service to a crappier one and of course my bill is still $200 a month higher.

Returned an iPhone XR and they put it as my own iPhone 7 is AT&T's and that I owe them money on that. And when I inquired about that they say that they cannot resolve the problem and waste my time for no fault of my own.

I changed my service to unlimited talk/text on the last day of my billing cycle. Somehow there was a double billing amount when I looked online to see my current payment. I went back to store (Pleasant Prairie, WI) and they were able to explain what happened and change to the correct amount. I realize billing sometimes doesn't factor everything in when you first get the bill, but I was assured I will pay what I expected to pay. Thanks to District Mgr. Mike and my store rep Derek. They both took the time to explain how the billing works. It was pleasure working with both Derek and Mike. I was a previous Verizon customer, and 30 months ago I switched over and I'm glad I did.

I am currently on the phone with AT&T Customer Service for the fourth time trying to get them to remove all of the extra added services their Technician chose to add to my account. He added phone-lines and service that I never ordered. He constantly asked the nature of my Business and seemed to be envious of me moving into a new location. When you call Customer Service they act like Old School Scammers getting information to stick it to you!! They have been billing me for 2 phone-lines and as I ask them to remove the other line that I never authorized and it never worked, they are constantly telling me about the cancellation requirements.

Last month we ordered AT&T internet service for our home. We deferred any other products. When our first bill arrived, we had been charged for a month of phone service including 1 of 3 charges to install the phone line. The first time I called to cancel the service we did not request and get the charges reversed, I was told that there is a special department that issues those corrections and to wait a few days to confirm that this special department had completed the corrections. I waited 4 days, and checked the bill. The corrections had not been made. I am currently on hold at minute 75 and counting to talk to someone to fix this problem. This fraudulent technique is known as "cramming" a bill. If anyone has any suggestions other than continuing to wait and being lied to again, I am willing to listen.

When I first changed to DIRECTV I was with T-Mobile. AT&T offered a better deal and gave me a break on my DIRECTV which They had just acquired. My bill kept going up and then CBS was dropped. They offered no compensation until I was leaving. The customer service is terrible. When you call it takes a long time to get connected to an Asian call center where no one is properly trained and half the time I get transferred multiple times. They refused to prorate my bill when I cancelled, so I am boasting the Corp. profit for nothing.

Well, I had internet that I was decently happy with (besides the price) but I decided to try out AT&T 'cause they offered me a better price than what I had. WELL, they came out and installed my equipment which took about 2 hours. THEN apparently the guy said that AT&T was having an outage and he couldn't activate it right then so he would come back in a couple hours to do it. He Never Came Back. Called AT&T the next day and explained the situation about the guy installing everything, and how he never came back to activate it, and they told me that I would have to wait THREE MORE WEEKS for someone else to come and activate our internet even though it was all installed the day before and the worker decided to move on and not finish the job.

I needed a phone line installed for my job. The first time I called, it went very smoothly, but she put in the wrong address. The phone line never worked and was cancelled. When I tried to get it connected, again, I was transferred several times, put on hold, disconnected, told to call different phone numbers. It was a complete nightmare. When I finally got to someone who could actually put in the phone line, I was told I need to put in a deposit, even though I did not need one the first time. I had lost my job over this mess. I have spent HOURS of my time. No discounts, no apologies, I was refused to speak to a manager. If you need a regular, traditional landline, be willing to spend weeks trying to get one.

It has been such a relief to use a service that is a great bargain, provides us with stellar coverage for our area, and professional level customer service. We use to have cellphone service through another carrier for 3 years total where we leased phones. One by one we went to ATT prepaid with unlocked phones and was much happier. We want no fuss service that delivers what we are paying for and they do that.

I have been with ATT Business for a while. Figured, "hey, give them a shot".. WORST mistake ever. You sit on hold forever only to be transferred to another department then get the run and lied to. Now I can't login to manage my account, plus they spontaneously cancelled the plan we were on and made us switch to a plan that is costing us DOUBLE. This is all pure absurdity. Bunch of lying crooks.

They provide very poor service. The broadband does not work as promised. They have to work on the installation multiple times, and every time they come and charge. The technicians are highly inefficient. They make money by charging for rework (which they did wrong in the first place). Their customer service is pathetic. Someone from a non English speaking country picks up the phone and you have to explain hours and hours the problem. In the end they would say that they do not understand English well. AT&T is absolutely lousy. They keep ripping off the consumers. It is high time they are taken to court.

Call in for explanation of extra charges of a line that I cancel. Got transfer to the loyalty department and the assistance that I got from the SUPERVISOR was horrible. Did not help. Instead she hang up on me and disconnect my services.

The only company with worse customer service than ATT is American Airlines. I have been a customer for at least 20 years and they act as if they don't care about me at all. Here are details about recent call(s):

I had a contractor perform renovations to our driveway. The contractor reached out to all utility agencies to mark any lines. He received the following response from AT&T: "no conflict, utility is outside of the stated work area." AT&T was in error. The contractor cut the cable line running under the driveway. Internet access was lost. I called AT&T immediately and explained that I was the physician on call that week for a busy oncology practice. Without internet access, I could not effectively access patient electronic medical records. I explained the need for immediate repair.

I bought into the Buy One Get One Free promotion so I added 2 wireless lines in April and the nightmare began! I have had the worst experience with AT&T. I can't ever get the right department. I repeatedly keep getting transferred and kept on a long wait queues only to get transferred again or have my call dropped. No one seems to be able to answer any question regarding my acct. WHAT IS GOING ON THERE??? It's like the left hand doesn't know what the right hand is doing. I just want out of this service!!!

I accidentally enrolled in AT&T's "enhanced targeted advertising" program when downloading their Call Protect app. For those who don't know, this allows AT&T to basically track and sell all data that passes through your phone. I've now spent hours on the phone with AT&T support either being told this program doesn't exist, they have no clue what I'm talking about, and the one supervisor who was familiar with the program gave me a solution that didn't work and proceeded to tell me there is nothing they could do. Considering their website says I can unenroll from this at any time, this can't possibly be legal. They were not forthcoming with information about this program when I accidentally signed up, and are proceeding to do everything they can so that I can't unenroll. As of now, they can still collect my calls, texts, website usage, location, etc. I'm considering pursuing legal action as they need to give an option to unenroll from a program akin to Big Brother.

The worst experience. I was trying to buy a phone with a payment plan, AT&T wireless rep. told me that I'll get a temporary number but can transfer my own in 12 hours. When I called, turned out it was not possible, the number he gave me was not temporary, and that was only the beginning. Turned out I'm now signed up for 2 phone lines, and the only way to get out, is to pay off the phone. I said ok, paid it off, called AT&T. They told me that they don't see any new account on my name and I'm all good with my old account. Then I started receiving bills. Dealing with some customer service reps was like talking to the wall, really firm wall, nobody takes responsibility.

My mom and I was with T-Mobile for 10 years or better. The reason we switched was because we were quoted a better deal for more devices. I needed more devices because I opened my own business and I made it very clear that the price was the only reason I was switching. My first bill came and it was adjusted to something worth the first mistake of not ever responding to my concerns. Then I have so many issues with network it’s not even funny!

I'm a current customer with AT&T from Cingular to present time, 20 years to be exact. I have never seen such a company change to straight garbage. My current experience has been to make a payment arrangement that has turn into a total nightmare. They informed me that I was not allowed to change my payment but the system stated otherwise. Which my payment would post before the new bill. Someone explain this unethical practice. I will be changing my services. Goodbye AT&T. You have changed for the worst.

I canceled 3 smartphones I had on my account and left 1 phone that does not require data on 7/4/19. I called a few weeks back to talk to a Customer Rep and tell him about this situation and the fact that I could not LOG INTO MY ACCOUNT FOR WEEKS. He tried to help me with my account with no success. I received a bill for 199.33 for internet and 1 phone because I am still on the data plan that had all 3 smartphones which have not been part of ATT since July 4, 2019. I am sure that if ATT researched they could clearly see that NO MESSAGES OR DATA was used. It is August 5 and because the Rep I spoke to did not make the changes to my phone data plan or suggested a new plan for 1 phone, ATT is telling me "this is your account and you are responsible for letting us know, our REP cannot suggest anything!!"

AT&T have the worst customer service. Had the service been good as well as price I would have been able to overlook it but I had to use WiFi calling in many areas around town to get a call to go through. Also when I signed up I was quoted a price that magically doubled a couple months in. AT&T are crooks that do not work or explain why their billing was raised. I have yet to talk to a customer service rep that was understanding and willing to work through my issues with me. I have decided to go back to Verizon where their quoted price means something and the service works. Do not recommend AT&T unless you want to pay $400 a month for awful “unlimited” service.

My PrePaid plan expired 08/04 and On 08/05 I discovered NO SERVICE. LOST the accrued $350++ in minutes. Cust service refused to do anything except give me a $30 credit for 1 year. No expiration notice was ever sent.

My fiance attempted to port her number from another provider to AT&T. We visited the store multiple times for a total period of 2-3 hours. They couldn't get the port to work, and it was clear that they didn't know what they were doing. Consequently, she then decided that she wanted to cancel the number port and obtain a refund for the unused $50 credit voucher. The physical store directed her to call customer service, who then diverted her to a different company, who then diverted her back to AT&T, who then diverted her to a different department, etc. This continued for over 3 hours, with AT&T offering as little help as possible - even attempting to charge her an EXTRA $10! Well, I guess they win because they have now broken her mentally. In hindsight, we should have just burnt the unused credit rather than dealing with the mental torture that is AT&T customer service.

I have had these phone lines for a year and a half now, paid EVERY single bill on time and in full, EVERY single one. What do I get in return? Stupidity and straight up REFUSAL to make ANYTHING right. I am shaking and in tears because of how positively INFURIATED I am. It's bad enough their internet is a monumental joke, that which we've had to contact the FCC about- why in God's green earth we went to these imbeciles for wireless service is beyond me. For some reason we thought their wireless service would be better? HA. HAHAHAHAHA. It is somehow worse.

They quoted us a monthly price. They lied then they said they would pay off our old phones and 2 months still nothing. The sales rep didn't not follow thru at all. Totally a fraud. Don't fall for the scam and don't make the switch. Once you do you're stuck.

I don’t often take the time to write reviews for companies since it seems a waste of time, but I had to in this case with AT&T “overall”! I “had” been a customer for AT&T since the 1990’s (at least) and did not have much interaction with customer service or sales until June ’19 when I wanted to upgrade my phones. AT&T had a promotion where I could buy one phone and get one free (BOGO). Being a very loyal customer and not having any product issues, I decided to upgrade by contacting the customer service number and taking advantage of the offer.

Customers of ATT, Please check your bills. I was oversold insurance on a line that doesn't exist. When I finally realized I contacted ATT and was told that because I didn't notice their mistake sooner I am not entitled to any of my money back. I explained that while I was in store the associate sold the insurance deemed as 'Multi Pack" to cover my three lines. The associate did not cancel the insurance on one of my lines resulting in overcharges. Seems like an honest mistake. I brought this to AT&T's attention and was told that even though I was paying for insurance on 6 lines (I only have 5) I could have noticed sooner and cancelled but I chose to keep paying.

I was an AT&T customer for years, now I only have an AT&T prepaid phone. All those years I had an email with them for 20 years. When I retired and went to the prepaid phone, I am apparently not considered an AT&T customer, so they took away my logon to my email address, without any warning (one day it worked and then it did not). When I called them they smugly told me I was no longer an AT&T customer so I could not access it nor can I delete it. It just sits there collecting emails, because it does not let anyone know that it is no longer a usable email address.

I have to give a shout out to "Aislin"…Happy birthday!! I have to give a shout out to "Aislin" my representative that helped me 110%..She obligated her time in full force to assist my needs and concerns!! After the love and support she gave I will strongly suggest AT&T's services to any and everyone! They are very understanding and will be by your side! Thanks.

I used to pay less money for UNLIMITED data with Sprint and had service everywhere... even at the desert. I switched only because my bill with Sprint went up a couple times and I thought I would try it out with AT&T. What a mistake. My data is NOT unlimited and I have no service anywhere in the middle of town, at home and forget it while I'm driving!! Horrible horrible service and I can't wait for my contract to be over so I can go back to Sprint. D

Very bad signal even if I am in the city. Super poor signal. I got in trouble with my manager because didn't able to clock out on time at work using my phone through Chrome due to no signal and I am in the city!!!! Minneapolis!!! C-i-t-y!!! Not even in the dungeon or basement or in a desert! I was in a city full of people using their phones while I am suffering AT&T poorest signal of all!!!! I went to the AT&T and they told me due to network update. ** reason I've heard. They told me same story 3 months ago. How long would it take for the service to get updated or fix or whatever they're trying to do??!! It jeopardize my job and my security!!! But anyways I'm moving to Verizon! K thanks bye!!Hate AT&T forever coz they're charging too much and can't even enjoy it coz of the poorest signal of all network!!

I have been a loyal customer for 10 years with myTV, Internet, and Telephone services with them. They have a loyalty customer 800 line, which means you have the privilege of speaking to an English speaking person. The first few years there were a lot of technical problems, but that seems to have leveled out. In the last several years I have had numerous billing problems. They have their so-called promotions which you have to ask for, rather than letting you know in advance about them. When the promotion runs out (normally in 12 months), they just raise your bill accordingly.

On May 25 2019 I spoke with customer service about disconnecting my DirecTV account. Julious talked with me about my wireless service and I was with Verizon at the time. He said he could give me $200 per line, buy one get one free iPhone XR and in two to three months I would get a $800 credit. I took the deal and it was the worst mistake I ever made with AT&T. I have made 12 phone calls to AT&T within a month. I would call trying to get my $200 per line credit to help pay Verizon for my remaining bill of $631. Each time I called I would get one lie after another. First I was told I would be getting a check with my first bill, never happened. Then I was told I had to call AT&T Switch to get my $200 per line credit and this was for 4 lines so $800. AT&T apparently come to your house to sale cell phone service. That was what the switch was for and they said I did not qualify.

I live in downtown Fort Lauderdale. My AT&T internet connection is silly slow, average 12mps in download, 0,8 in upload. I didn't see these figures from 25 years. The worst service at the highest price: 70 dollars per month!

I am very happy with the customer service provided by Neil at the AT&T store on Main Street in Norwich, CT. Neil diagnosed my old phone and gave me exact details on how to replace my Samsung phone with another device and still keep my phone number and prepaid plan. Additionally, Neil replaced my sim card to the new phone and transferred all my data from the old phone to the new phone. I highly recommend Neil at this AT&T store. He is courteous and knowledgeable. I will continue to do business with AT&T.

I needed a new phone so I went to the store to upgrade. I asked if there were any special deals. Upgrade my phone. I was told, "no," that the deals are for new customers unless I want to add a line that they want new business and that my 20 plus years with them don't mean much. So I called to tell them about the experience and they looked up my account and realized I was a great customer for over 20 years and offered me the new customer discount on a phone and would waive the upgrade fee and let me keep my plan at the same price.

I've been an AT&T customer for a very long time and I have finally switched providers due to the constant incompetence of their customer support staff and the HORRIBLE service I would consistently get.

My wife talked to them about adding a new line for her grandmother. The lady said they had promotions for S9 at the time and she wanted the note 8 like us because it was big enough for her to see. Well the lady then said, “Let me look.” Came back on and said she found one and we got at regular price. After 3 months the price would go from 900 something down to 150 for 5 a month until paid off. We had 14 days to turn on or return and I wanted to return because I didn't think she could pay it and it would fall on us. Well we had it too long and AT&T turned it on for us because it went past 14 days. Well 3 months came and it was never lowered to that price and she called. They told her there was no such deal and that I couldn't return or end because we already accepted the terms we didn't we were lied to and then told nothing they could do, they wouldn't honor a deal they never had.

Moved from the US to the UK and called AT&T on my first day, cancelled my account and unlocked my phone. Account wasn't closed, and they billed me for $194 over a month later. I had to call and spent 40 minutes on the phone with 3 different service reps to get the charges removed, and they STILL charged me $34 for the extra month even though there had been no usage. After being a AT&T customer for many years I was disgusted that they would nickel and dime me after admitting their own mistake (not closing the account the first time I called).

I recently noticed my unlimited data went up drastically. We were paying $20/month for unlimited. The phones that I pay monthly installments for went to $35/month. If I decided to pay for the phone outright it went to $60/month. So in the end my plan went up $90 a month for unlimited data. Been a customer for over 20 years and the response I got was, "I can show you other data plans that aren't unlimited." It's too bad but I guess it is time to shop around and see what else is out there. Very disappointed customer!

Take pictures step by step, keep all receipts when returning their equipment. They try to charge you saying all equipment was not returned even though I put everything in one big box that they provided. I even received confirmation from them that they received my equipment and they couldn't even find the email I provided them. One hour later after all my evidence they were in the wrong and trying to scam their own customers out of more money. I will never again use AT&T service on anything!

Once upon a time I raved about this company. Told everyone how good the service was...They have sooo changed! I tried to add a line and after three months and three tries I am canceling my service! They promised me one price but when the bill came it was an additional 60 in fees and was past the time to return the phone I received so then to cancel was gonna cost money too. You have 14 days to return the phone if unhappy but you don’t get your bill - and subsequent charges for 30 days? They are not consistent. If one rep tells you something it better be in the notes (they promised a price so I added the second line and phone) when I get my bill 30 days later and it’s wrong they can’t do anything about it 'cause the rep didn’t properly note the account--how is this retention. They lie to you to keep you and then can charge for services 'cause they changed your account to keep you....trap. Don’t let them retain you and charge you just the same!!!

I switched from Verizon to At&t about a week ago and have had NOTHING but problems. I have 4 lines and have had issues with ALL of them in this short period. My family has had the service for twenty years or more, but my personal experience has been substandard....I am EXTREMELY disappointed. We have had problems with video calling, our hotspots, secure family, accessing our gift, call quality, and activation. Customer service has been ATROCIOUS, and one agent, Juanita, ASSURED me that we would get my issue resolved, and then transferred me to a CLOSED department! I'm thinking of going back to Verizon. 10 years with them and I NEVER had this many issues all together.

I'm with ATT from the past 7 years. Upon requesting to unlock a device for my international travel, they denied without full payment of device. So, I completely paid off device and raised unlock request 72 hours after full device payment. ATT approved my unlock request in 24 hours. After verification with a T-Mobile SIM card, it is not working as expected and so checked back with ATT customer care. After staying on line for close to 19 minutes, customer service agent comes up and recommends to open a case (I can provide case details as well). There was supposed to be a response on that case in 24 hours, whereas we received a response in 72 hours (fine). Upon verification again, it was wrong and we have to contact customer care again.

AT&T has got to be the worst in lack of customer service. Trying to get an answer from anyone - via chat or phone call. I have now made 5 calls to them and not a single person is willing to help me.