AT&T Wireless Reviews

I was very concerned syncing phones. I was afraid of losing pictures of my grandchildren and all the important information on my old phone. I went into the store on 19 next to the Target. They put my mind at ease. Helped me pick out the right phone for me and transferred everything over to my new phone with ease. They made it a great experience and I recommend this particular store to everyone.

We had an AT&T repairman, James **, come to our home on today. He was respectful, kind, courteous, personable, informative, and very professional. James arrived here early. For that, we are grateful. He was thorough and explained everything in detail. The job took a shorter time to complete than expected. We are pleased with the work done and completed by James. He made us feel safe in our home while he was here. James is a great asset to AT&T. He gets an A-plus for a job well done.

Alex was absolutely fabulous. He was patient in helping with getting my new phone set up. After being told that I couldn’t purchase a phone outright in Rockport, TX, I drove 30 miles to Portland, Tx. Alex let me know it was possible and he walked me through every step in transferring from one phone to the other. Thank you, Alex!

I upgraded my IPhone today at the North Greenbush NY store. Shamore was excellent, walking me through each step of the process including ways to lower my monthly bill, explanation of the different plans in terms of number of hotspots, insurance coverage, etc. She was professional, friendly, very knowledgeable and pleasure to work with. We engaged in conversation about many different topics while waiting for the new phone to complete set-up. She is a valuable employee who should be considered for promotional opportunities.

Anthony was absolutely the BEST. If I could have given him 100s across the board, I would have. I have somewhat of a tumultuous history with AT&T. I was a very unhappy Verizon customer for years, but it was all I’d ever known. The only reason I switched to AT&T was because my (incredibly toxic) ex-boyfriend had multiple AT&T lines and internet service. Before we broke up, he convinced me it would be much cheaper to join his family plan than stay on my own Verizon plan. There was one catch: I still owed money on my Verizon phone, and Verizon wouldn’t let me switch until it was paid off. My ex promised he would pay off my remaining Verizon balance, and in return I would take over paying my monthly portion of the AT&T bill.

I am beyond angry and frustrated with AT&T. **This has been one of the WORST decisions I have ever made.** If you are thinking about switching to AT&T, **DON’T. RUN.** When I first switched to AT&T, I was paying around **$169 for 5 lines**. At first, everything seemed fine, and I thought I had gotten a decent deal. Then, about 6 months later, my bill suddenly jumped to **$269.** No warning. No clear explanation. Just a $100 increase. I called customer service because obviously I wanted to know WHY my bill had suddenly gone up so much. I was told that my **plan services had changed.** WHAT?! 😡

The fact that you can sign up for an agreed upon service, at an agreed upon price, but then the company can and will regularly raise the price of the service while continually lowering the value of the service, is completely disgusting....and AT&T exemplifies this. The longer you are a customer, the more they will raise your rates, lower your service, and take advantage of your brand loyalty. It would be nice for once if a company decided to actually put the customer first again and ensure a quality service and experience while keeping a fair price. But if you use AT&T, expect your bill to raise regularly a few times per year and expect your service to drop to unusable in more and more locations (even major cities).

AT&T sucks. It took them two weeks just to get the router shipped to my house and set up. Then, I was promised stable 300mbps internet speeds, but instead, got around 40-80mbps which is absolutely absurd. I was also paying 65 dollars a month for some shitty, slow, service. Sorry, they suck.

I opened an AT&T cellular phone line on July 20, 2026 and cancelled and closed the account on July 30, 2026, which was 10 days. I received a bill for 232/68 and I disputed the charge with my bank so my bank reimbursed me back the money. Then AT&T charged me 176.48 on 8/26/26 and I called AT&T to dispute the charge. They sent me a text, which I still have on my phone which states a full credit has been given for my canceled service. Now just a few days ago I got another charge taken out of my bank account for around 199 and I called my bank and disputed the charge again. I don't owe them anything and I want them to stop taking money out of my bank account and I want my bank account number to be taken away from them.

I wish I could give less than one star. This has been one of the worst customer service experiences we have ever had with AT&T. We traded in my wife’s iPhone 12, and despite the trade-in, we were charged $1,199 — essentially the full price of the new iPhone. If AT&T accepted and kept our phone as a trade-in, where is the trade-in credit? We were told that our old phone would be taken as part of the trade-in, yet we are still being charged almost the entire retail price. If the trade-in value was supposed to reduce the cost, why are we not seeing that credit reflected on our bill?

I have been a long time customer with five devices. I have tried to call customer service and, when I can finally get the automated customer service agree to transfer me to an agent, the wait time is between 3 and 4 hours.

Completely destroyed my brand new yard at my new build home. Left dirt patches and my whole yard is uneven and an actual hazard now. Don't buy.

⭐ 1 Star. I have been an AT&T customer since 2012 and had excellent credit, so this experience was extremely disappointing. On February 15, 2025, I went to the AT&T corporate store in Homewood, Illinois. I spent about three hours there trying to purchase a new phone. I unlocked all three of my credit reports, uploaded my identification, and answered AT&T’s credit/security verification questions twice.

Buyer Beware. I was a long standing customer with AT&T over 20 years, and in November 2025 they ran a promotion for $700 trade in for my husband to upgrade his phone. Excellent condition new iPhone 16 to trade for iPhone 17 Pro. Fast forward Jan, Feb I start being charged the full amount of the phone and never received my credit. Called complained they stated it should be on next billing cycle. I waited multiple hour long phone calls, and had to Call back in June they open a case and tell me they will have a resolution....

Worst phone service I ever had. Metro PCS way better and cheaper. The CEO at this place doing a terrible job, I say because we gotta pay bs bills when it's services like Mint Mobile out here, then you gotta wait a whole hour to speak to a agent. Well you won't rate my pockets any more mint mobile mfs

⭐ 1-Star Review. I would give AT&T zero stars if I could. My experience with AT&T has been extremely frustrating and has left me feeling completely taken advantage of. I switched to AT&T based on a promotional offer that included a $426.54 reimbursement for my previous wireless service and submitted the required redemption information on time—twice. Both times, AT&T claimed that my information was incorrect, even though I entered the information accurately.

AT&T has the worst experience in my life as far as a business goes, they don't have the proper training. You are told to do one thing, and it turns out to be (misinformation), causing you to pay more money. They 99.9 percent of the time will not fix mistakes made on behalf of their employees. I have fought with them for 10 months. I am on SSI, and I am so tired of being taken advantage of. The AT&T corporate could care less. I have had AT&T for 30 years, the last 3 has been a nightmare. Unfortunately, I can not cancel it til my grandkids get their phones paid off. I don't recommend AT&T.

I went in for Internet. I was sold $30 per month. Regular price would be $40 per month unless I allowed ATT access into my debit account. I agreed. ATT took $60 out of my account for 2 months running! I called the 800 number and told them what happened. The $120 should have covered me for 4 months. I refused to let ATT take more money out of my account and changed the account number. I went into the store and got the same story. I switched carriers. ATT kept billing me for the service that they cut off.

★☆☆☆☆ AT&T — Extremely Disappointing Treatment of Long-Standing Senior Customers. We have been long-standing AT&T customers and have always made an effort to pay our bills responsibly. Unfortunately, our recent experience with AT&T has been unacceptable. We worked with AT&T customer service outside of the United States to establish a payment arrangement. The arrangement was not set up properly, which resulted in us being overcharged. When we attempted to have the situation corrected, a manager refused to adequately address our concerns. We then decided to leave AT&T. We paid off our phones completely and also paid $24 for three phones to be released/unlocked so that we could move our service to another carrier.

AT&T's wireless service is absolutely HORRIBLE!!! Please don't get wireless service with them! Save yourself the headache unless you like constant dropped calls and calls that break up and no one can hear you! Smh. I've even had service with MetroPCS and Boost in the past and their service was even better! At& T is TRASH!!! As soon as I make this 3rd payment I'm porting back to Verizon immediately!!

I had a GUARANTEED contract, 3 years... Ma bell here decides to BREAK the contract, increase my payment and tell me "they increased my data"... I was on an "unlimited" data plan... No matter, they broke our GUARANTEED contract, increased my pay. NOW, the imbeciles lock up my phone, tell me they won't unlock my phone because I haven't submitted my deployment orders (I've been retired for 19 years from my last deployment), and now tell me the 3rd phone line of my plan must be verified before they'll unlock my phone. I've verified the phone line, now they send an email stating I'm on autopay and due date for next bill is 11 SEPT. Admitting there's a "ZERO" balance. So WHY aren't you unlocking my phone???

Recently purchased a new Motorola cell phone form a nearby AT&T store. I did not transfer any data from my old phone to my brand new phone. I immediately received alerts that this new BRAND new phone was infected with 17 viruses. I went back to the AT&T that I purchased it from and they told me to bring it to a local repair store. Piss poor AT&T service, store personnel did not want to even help me.

I have to say ATT customer service centers are the worst to work with. My phone number was hijacked yesterday 8/26//26 and the thieves exported my number to another cell provider and they then locked me out of my ATT account and were using my number to apply for credit cards, and trying to access my Zelle. I ran to an ATT store and they could not help me. I tried calling 800-331-0500 3 times and was disconnected after 6-10 minutes all 3 times. No live person would pick up. I then spent 3 hours on hold today between 888-898-7685 and 800-311-0500 as well as 611 only again to be transferred then disconnected and on top of it no one can seem to help me get back my tenure as a customer from my old phone number. I have been a customer of ATT for over 30 years. This is horrible. And I had to shell out another $800 on a new phone to boot. Unbelievable.

Having Service w AT&T has been a complete nightmare. Only my 3rd month but Non-stop billing issues with constant changing bills and endless hours on the phone trying to fix. When you can finally get a call back. We were completely scammed by the salesperson, wish we never switched to AT&T.

Been a customer for a little over 2 months, I signed up for 1 account but now getting past due notices 3 with all different amounts???? I don't have 3 accounts but they want me to pay for 3 accounts!!! Nope! Bad phone company, total RIP offs! They are laying off half of their total work force. That should tell you right there!

I am extremely disappointed with AT&T’s international mobile service and customer support. I have been a loyal AT&T customer for **26 years**, and this experience has seriously made me reconsider that loyalty. While traveling internationally, I used a **local phone number/service in the foreign country**, yet AT&T still charged me for the **International Day Pass for multiple days**. When I contacted customer service to understand and dispute these charges, instead of receiving a reasonable resolution, I was given one excuse after another.

We have never worked so hard to GIVE A COMPANY MONEY. There is some mystery balance on our AT&T account, despite being set up on auto-pay. We aren’t even trying to dispute the charge — we are literally just trying to pay it so AT&T will allow us to order a new phone. My husband has called repeatedly since Friday. Each time, he explains the issue, gets transferred to billing, and the call disconnects. He gives the agent a callback number before being transferred, yet not once has anyone called him back. Meanwhile, we can’t order the phone because of this balance, and the phone I need isn’t carried in stores because I need the maximum storage option.

I have been with AT&T for 11 years and never had an issue until it came to removing an ex from my account. Called to cancel the number and was on hold for 3 hours. They then answered and hung up. Called again and requested a call back, never received a call back. Went into my local AT&T and they said they couldn't cancel it. I tried to cancel the line for 10 months and they wouldn't let me cancel it since the ex changed her address. Finally while arguing with the lady on the phone on customer support and threatening to leave AT&T and proving I'm the owner of the account they finally canceled the line but refused to refund or credit my account the $830 spent due to them not letting me cancel the line.

A predatory business model that does not support their workers. I have been to AT&T multiple times just trying to transfer my phone to another provider. The staff can't do the work and the options they provide is to - Go to the website / call this number. In both cases, they are robots that can not assist with anything. I was in a store, and a customer was complaining that they told him this would be the amount charged (144) and that they couldn't do anything about it. Are you saying a store can't do anything? Are the workers to blame or how it is set up? There is little to no oversight, and it seems the sales team can get away with just about anything as a customer can't do anything about it. I don't think AI should be used this way, and this business is obsolete... why do we need a phone number? You can use the internet for everything... just not anything that requires a phone number (banks) - to anyone reading this, good luck out there!

I got a new phone in May. I was told that I would get $830 for my iPhone 14 Plus that I was turning in. The agent in the store convinced me that I should get backup WiFi. What she didn’t tell me is that this changes my plan and not eligible for the $830 for my old phone. When I called AT&T billing and even talked to a supervisor (after waiting a hour to talk to someone and then another hour before I talked to a supervisor) they would not help me. It’s a lot of money- so yes - I waited that long to talk to somebody. The time limit expired for changes. I did not know about bill changes until the second bill after I got the new phone. The first bill had fees etc. what a scam -dishonest. I would not have agreed to the backup WiFi if I had known that I would not be eligible for the $830 for my old phone. No accountability.

I have been an ATT customer for more than 30 years....NO MORE! While trying to update my phone online, the system would accept my order, then cancel it within minutes of submission. So I went to a local store, where there were 2 employees working and no one else in the store. These employees were playing offensive videos on their tablets on speaker the entire time I was there. It was so offensive, I had to file a complaint. They did not put me on the trade in your device, they added features that I didn't ask for. When my new phone arrived, there was no return label for my old one.

I have had AT&T as my cellular provider since 1999 and I have been happy with the actual phone service. I am not rating my experience based on the phone or internet service, I am satisfied with those. What I am not happy with is the break down in customer service when it comes to promotions and promises that are made to their customers. After falling for the "great" deal of trading in my phone(s) with large credits promised and that not working out as expected. My phone bill kept rising for no known reason. After talking to CS for quite a while, I was told that because I was such a faithful and respected customer, his manager wanted to extend an offer to me. I was encouraged to sign up for internet, which underground fiber services had just come to our neighborhood and in Florida, that's a plus!

Terrible customer service. They are charging us for service on a phone number, while we do not have a physical phone and they have been billing us for more than a year for phone services while the bills show zero calls and zero texting. What's more, they make it difficult to cancel by making us wait on the phone and when finally responding, they give us confusing answers and explanations and end the phone conversations abruptly with nothing accomplished.

Very disappointing experience at the AT&T Altamonte store. I have been an AT&T customer for over 25 years, and I have never experienced customer service like this. I went into the Altamonte store because both of my new phones were having issues. The manager, Giovanni, did not open my account, look at either phone, check the settings, or even ask me what specifically was wrong. He simply told me to call Samsung because “we are not technical support.”

I recently purchased an iPhone 17 Pro Max from the AT&T store at Polaris Fashion Place in Columbus, Ohio, and the experience has left me extremely disappointed. When I traded in my iPhone 14, I was told that I qualified for a promotional trade-in value of up to $1,100 and that my monthly bill would decrease as a result of the promotion. Based on the information provided by the sales representative, I felt comfortable moving forward with the upgrade.

AT&T charged over $300 for a phone we never received. Called from 8:30am and still on, at 1:29pm to get the charge stopped. Now that it's time for a refund, we've been on hold with AT&T for hours. Their management offered a $50 refund, and guess the $250 is an expected donation to them. Still on hold waiting to speak with a manager. Do NOT do it. Service no longer like it used to be.

At&T is the worst cellular company I have ever dealt with. I switched over to them in June and was with them for 11 days and canceled the service. Where I live, I had no signal. They sent me an internal modem because they said it was included in the package. Nonetheless, by the time I received it, I was canceling my wireless phone with them.

I moved from Pennsylvania to New Mexico for job reasons. With my service with AT&T, I cannot even make phone calls from my home or my work. I don’t know why they even sell AT&T in the state because it is horrible coverage and for me to leave I need to pay off my devices upfront or they are all due at one time. If you cannot provide the service anywhere, you sell it you should have to compensate the customer.

What an awful company. Trying to get support on my phone that has not been working for 2 weeks. The only number they gave routed me to an AI bot that was not helpful. The bot finally agreed to give me a callback from a human. When I reached that human some hours later, they told me it was the wrong department and transferred me to a different number where I remained on hold for over an hour with no one picking up and no option for a callback. Don't use AT&T if you can avoid it!

STAY AWAY FROM AT&T — DO NOT TRUST THEIR “FREE TRIAL.” AT&T representatives came to our home and repeatedly told us the 14-day trial was completely free, with no fees, and that we could open and test the iPhone and return it if we weren’t satisfied. We returned it within the first week because the service was unacceptable, yet AT&T still charged us various fees despite their “free trial” promotion. The customer service was terrible—hours on the phone, rude representatives, and supervisors who couldn’t provide clear answers or resolve the issue. Very misleading sales practices. Think twice before signing up.