AT&T Wireless Reviews

On 10/20/2025 I called Mississippi Customer Care Center. I had encountered an issue that left me stuck with paying a 3-year upgrade monthly fee. February 2025, the in-store salesperson made an error by providing incorrect information about an upgrade promotion. However, as a result I was stuck with a monthly fee for 36 months. I reached out to the store and no one took accountability and assisted me in this matter. I called the customer service line and got pawned off from agent to agent for about 8 months while paying the additional monthly charge on an account with three lines for my family.

On 8/28/25 Marci ** from the Pontotoc, MS store helped my husband and myself out tremendously! Marci is a very professional and knowledgeable employee who need to be compensated for giving excellent customer service. There has not been a time in the last two months that she hasn't gone above the call of duty to answer our questions or provide assistance to us while helping others in the store.

There are clear-cut reasons why I've been a AT&T customer in two different states (California and Texas) totaling well over 20 years. And those reasons are two-tier. Starting off with the AT&T employees. I have yet to communicate with a AT&T worker whether over the phone or personally face-to-face and not sense that they truly wanted to be of service to me. And nearly one hundred percent of the time, they succeeded in their goal to help me. Now to expand my point a bit further, I'm not just referring to the AT&T staffer whose work tools are the telephone and their desktop computer. And so, special kudos to the highly competent AT&T field technicians (like Joshua) and a gentleman named Kris **. I'm not sure what Kris's formal or informal title is, maybe information gatherer or data entry clerk.

I recently visited the AT&T store at Harrison Crossing and had the pleasure of working with Tyler **. From the moment I walked in, Tyler was professional, knowledgeable, and genuinely committed to helping me find the best solution for my needs. He took the time to explain my options clearly, answered all my questions with patience, and made sure I felt confident in my purchase before leaving the store. What stood out most was his respectful and personable approach—he treated me like more than just a customer. In a world where good service can be hard to come by, Tyler made the experience seamless and even enjoyable. I left feeling supported and well taken care of. I absolutely recommend this location, and especially Tyler **, to anyone looking for top-notch service and a smooth buying experience. Yes, I would recommend to friends and family.

We've been w AT&T Cellular for 17 years and hence have a "legacy" account. That creates problems. We decided to switch to a cheaper carrier that uses AT&T cell towers and has equivalent international service but cheaper. You need a Transfer Pin to authorize AT&T to release the phone number. Because we have a "legacy" account, none of the online procedures work.

I was completely mislead by Senior Sales associate Royce ** with AT&T. I signed up for AT&T fiber and during installation she showed up and the pressure sales was on. She promised 4 lines for $96.00 a month for 36 months, no activation fees and no contract. Well when I got my first bill it was $569 dollars. I was shocked. That included activation charges and $50 a month for insurance that I never asked for. I was able to get those charges reversed but still ended up with a $365 bill. Royce promised to help and said that the credits she told me I’d get were not on the account and she would make sure to correct it. Well now she won’t answer my text messages and no help. What a scam. Don’t switch You’ll get screwed!

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

These AI generated systems are terrible. You pay for hefty price literally 500 usd everything the premium plans and then you get no help via chat in emergency cases. Hiring AI vs real life people. I’ll stop paying for a company that does this. Thank you.

ATT MOBILE! ATT MOBILE!! You all are a bunch of ** crooks , lied to from the beginning to the end!!! Returned a spotless Phone in perfect condition because your salesman says $120 max 1st bill and it was $278!! Then returned phone not even used 1 day, perfect condition and you say this! "Return completed. You’re all set! Your return is accepted. If you're due a refund, we'll issue it to the original payment method within two bill periods (less applicable restocking fees)." ** ATT MOBILE. CROOKS. **.

AT&T has the worst customer service and is very unprofessional. They provide no help. They have been charging the school I am with while having no service, and the technicians never show up when they are supposed to, to fix the problem with the internet connection. They are terrible. I will never go with this company again. The customer service name was Jose and he was rude and provided no help and refused to connect me with the manager and hung up on me, while the internet is still down. This is a school and wi fi is extremely important for the students, staff, teachers and the function of the school. Worse service ever! Jose needs to be fired. He has a strong ** accent and should be fired for his rudeness and unprofessionalism. Thank him for losing a valuable business customer.