AT&T Wireless Reviews

Pam helped me to transfer my phone information and while waiting she provided the bestest and sweetest customer service. She is known as the hardest worker at her store.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

AT&T keeps getting worse and worse. I called to pay off my New Cell phone as I had traded my old phone a few months before. I noticed something was off with the total due, which I question the Customer Service person about. I paid what they said I owed and some how it got applied to the following months bill instead of paying the cell phone off. I called them and asked that they put it towards my cell and not the service. Now they show my bill as past due when is not even due until the 22nd of the month. Not sure how they are figuring out the bill but after spending 2 hours on the phone trying to fix it and they were still not able to help me. Terrible company to do business with.

The worst company ever! Sweet-talking until you get in, and to get out, they kill you by asking for extra money! Desperate service! There is almost no signal in the cities! I really don't know who allowed them to operate this way. Legal crime!

Do Not Ever Go To This Store!!! I made the unfortunate decision to go to our local "AT&T" store as I was overdue for a phone upgrade. The phone I wanted had to be ordered and I expressed my fear about the transfer not occurring successfully and wanted to make sure he is confident this could be avoided. He looked at my phone and stated everything was backed up and this should not be an issue. I went against my gut as my initial feeling walking into the store did not meet the same level of service I am accustom to from an AT&T store. In addition, I personally witness the manner in which another customer (elderly) was treated. The tone lacked empathy, service, and care. It is at this moment I was made aware that the store is not an AT&T store but instead and authorized dealer, Blue Link. By then I had already ordered the phone and was informed I had 14 days to change my mind.

AT&T is the worst wireless company. Signal breaks up, you’re told one thing when you sign up and once you sign up it is completely another. We were told we would be getting new free phones, instead I am paying almost the full price on them. Takes forever to get out of the automated service… It’s like they know people are calling to complain and don’t want to deal with them. I am now stuck with this service for another 2 1/2 years unless I want to pay to get out. I cannot wait to be done with this company. Stay away from this company as a wireless service at all cost!

Not the best experience! When I signed up early June for Instant On, I was waiting and waiting for an email or someone to contact me that I can go ahead and use it. Got the email, but when I tried to complete the process, it kept giving me account number not found or email address not found. Went in person to AT&T about it, and said that someone should be reaching out to me. I decided to go with Xfinity instead because I was still getting no progress. So I went back to AT&T to cancel the service and they gave me a number to call.

I've had so many issues with AT&T since I switched from Verizon. Their customer service department at the store and phone, both have made so many mistakes on my account. All I'm being told is to keep waiting, and nothing has been resolved causing me to overpay on my bill. Reference ticket # ** and **. I regret switching phone companies and will very likely switch back.

I was promised milk and honey to switch to AT&T wireless and as soon as I switched problems started, slow speed high bills even though I used my phones that were already paid. They promised gift cards and after I canceled, they charged me arm and leg for just 10 days of use. Robbed me blind and when I called to talk about my bill, I get some people that don't speak English. When I asked for supervisor or manager they hanged up every time. Never going to use anything from AT&T ever again. STAY AWAY.

AT&T is the worst!! Horrible, horrible service. My phone was on sos 80% of the time. No service at work, I work at the hospital. They are overpriced for bad service. They also added an iPad to my account that we did not order nor did we receive one! We called costumer service they said go the store; we go to the store they said call customer service. They had no problem added something to my account that I didn't order then gave me the runaround to remove it!! They also were able to follow the transaction, so they saw that we never received an iPad, yet the still refused to remove it! They said it would cost me 600 to remove something I didn't order, and they can see that I never received, like whattttt!!!! We canceled our five lines and went to T-Mobile!! Now I have service at work, cheaper bill (not being charged for items I didn't order), free Netflix, free in-flight Wi-Fi (I travel a lot), and other free perks!

If you want to have to micromanage your wireless provider, then AT&T is for you. Not only is their service terrible (dropped calls, buggy connections, terrible wifi), but their customer service is ATROCIOUS! I just spent 3 hours on the phone trying to get a simple thing (international service set up). My call was dropped multiple times, I had to verify account details nearly half a dozen times (same info btw), but at the end of all that, they couldn't help me and told me to go online! I will be switching my wireless provider ASAP. I'm writing this to save anyone considering ATT the hassle of going in that direction. Maybe they've gotten too big to care or even to be able to handle their equipment? I don't know why they suck so hard, but stay away... far far away from their service.

Minus ten stars. Someone with government control needs to look into this and put these thieves out of business. I only have room here to give you the tip of the iceberg. Mid March I signed up for what sounded like a decent deal. Internet and two phones approx. $109.11 a month. DirecTV approx. $112. a mo. paid separately. One Iphone 16 Pro traded for 17 Pro, no charge, save for advance pay of taxes. Other 12 pro traded for 17 E, charge of $1.39 mo. + advance pay of taxes. Sounded good as this was nearly the same as X-finity monthly.

I have been a loyal AT&T customer for over 20 years. We have been through numerous plans and upgrades which can be challenging. This last upgrade is causing me to leave AT&T permanently. The corporate store AT&T rep mislead me to add a 4th line to get 4 lines at $25 each per line. This promotion ended in March and caused my bill to literally double. After spending 10 hours over 2 days in the store and 3 calls to AT&T covering another 2.5 hours of my time and frustration, this is unresolved. I am being financially penalized for a corporate store employees switch and bait tactic. The reps have been understanding but are unable to do anything about it! Good bye AT&T

AT&T wireless is horrible. My family left T-Mobile for a "cheaper" rate. We were scammed into a no contract with AT&T paying off our old phones. From the beginning was trouble. Some of our phones would not link to the service and the salesman "Jesse **" came out to fix the phones. Once fixed, we were instructed to keep our old phones for a week, just to make sure the new ones were working properly. Once the phones were working, I contacted Jesse numerous times to turn in our phones. My wife already turned hers in at the beginning of the deal. After 30 days we received a bill from T Mobile for the remainder of the phones.

This month AT&T cellular charged us more than $300 in additional fees related to (non-AT&T) WiFi-based FaceTime international calls, claiming that their satellites were “pinged” during several of the WiFi calls. We have made international calls using FaceTime on WiFi many times over the years, and never had any such cellular charges. We called customer service to discuss this, which consisted of two hours of useless bouncing around from one powerless perhaps well-intentioned script reader to the next. I have been an AT&T cellular customer for more than 25 years and today’s experience absolutely ends that relationship. These charges are predatory as far as I’m concerned, and the customer service experience was exasperating and tedious at best. Goodbye AT&T, I’m taking my three lines elsewhere.

It’s a one because I can’t give negative numbers. Just trying to add a mobile phone for a family member in hospice. Multiple phone calls more than 2.5 hours total on the phone only to be told I needed to go to the store. They checked my credit too many times over the process. As I write this I’m not sure they will be able to solve it. 😡 I would change carriers if I could.

We are very disappointed with AT&T Wireless because we sent our IPhone 16s to them under their promotional program, and now they are saying the program has expired for us and we can’t get our phones back so we are out over $900. Their representative told us she wished she had better news but there are no exceptions and there was nothing she could do. Very poor way to treat a new customer!

I was scammed badly. Fraud Department says it's all my fault and supports criminal activity, making you pay for it. Scammer had info and posed as AT&T. AT&T does nothing about scammers. So Who's next. Very disappointed with AT&T.

Worst experience upgrading my phone. Countless hours on the phone, loss of money from no phone and missing work calls and 18 days trying to sort it all out for nothing, if I were not responsible for the term I would tell them where they could shove it but apparently almost 7,000 (1 star reviews) people have had similar experiences and feel the same way and nothing has changed. So bitching about is purely for my own benefit. No change is happening because they DO NOT CARE. Any company being such a tight ass must have some pretty clean coins in their piggy banks!

If I could give 0 stars I would. To Whom It May Concern, I am writing to formally express my dissatisfaction with my experience as an AT&T customer and to request that AT&T honor the promotion that was presented to me when I signed up for service. I never intended to switch carriers, but I was approached by a door-to-door AT&T sales representative named Orlando, who offered what appeared to be a substantial savings compared to my existing wireless bill. At the time, my monthly bill with my previous carrier was approximately $500. Orlando informed me that he could reduce my bill to approximately $130 per month through an AT&T promotion.

I am excited to not be an AT&T customer any more their service was not great in many locations with frequent dropped calls. Also after being a customer for over 10 years they didn't allow us to turn in our phones 4 days after 30 day promotion period. When calling customer service constantly said there was nothing they could do (so no customer loyalty). Also customer service people trained to say no rather than help customer. Hopefully they go out of business soon.

The store was awesome on West Jefferson. Customer service over the phone is worthless, hung up on twice. Been a loyal customer for probably a decade on autopay. Not a slip on my part. Don't order online with promotion. Not available when your store has it. It's not online only or the next person says go in the store or they say both....Basically....you won't get it there either way. They will try to blame you and make you pay a 55% restock fee. Dustin was awesome. Nothing against him or the manager. The store could not fix ATT mess ups. I've been hung up on 2x calling customer service. Try ordering a s26 of any model online and pick up at store. Can't find a s26 near Fort Wayne just to make a point. They have 'em. Writing this on my new 26 Ultra. West Jefferson... 5 stars

I switched from T-Mobile to AT&T expecting better service and instead experienced a complete nightmare. While I was traveling, AT&T ported my phone number before ensuring my new service was working. I was left without a functioning phone for days and could not reliably communicate with my family. My husband spent about 4 hours on the phone with AT&T the first day, my son spent another 2 hours, and we spent well over 10 hours total trying to resolve the issue.

This is a copy of an email I sent to my account rep: I am more than disappointed with the service, particularly lack of hotspot service, I am encountering. Cloudfare (required for security by banks and financial services) won't connect over half the time! I never experienced Cloudfare connection problems even once with my Verizon subsidiary. The service is marginally better if I use the hotspot in my truck. So, am I suppose to sit in my truck and run the engine to use my computer or tablet? Also, the applications for viewing and managing wireless usage are a joke! Everything in these apps, whether on my Android phone, Android tablet, or Windows PC, is geared to sales, not managing the usage. A very disappointed customer,

Changed from Verizon to ATT to save a few bucks... Waste of time... Only request we made was can we get FS1 and were assured that was part of the plan we signed onto. It was until a contract dispute I have nothing to do with has halted FS1 from being able to be seen... Waste of ** time and will probably change back as at least Verizon had their poop in a group.... As I said waste of ** time.

Should be no stars! Too expensive for crap ass Samsung galaxy phones now, and crap ass service. One of my phones exploded they didn't do anything about. Didn't have the phone a year. The new one after day 1 starts glitching. After 2 yrs later now after all their "updates" to the phone every month to 3 months my phone now stays hot as hell I have to put it down, won't charge good, stay freezing & crashing, dont get good signals (always out of service), & service lagging and for some reason the company always tells me I have a great signal & don't fix anything. I can't do anything anymore & I am so done.

Well how to start. I have been trying to fix my phone bill for 2 weeks now. Here it goes. 2020 mother passed. The bill was in her name. The phone was in a business account. Me I Lala my father and brother were on it hence business line. Well unfortunately mother passed in 2020. We took in death certificate then 2023 father passed. We took in death certificate. No issues.

Horrible, worst decision I made in my life was switching from T-Mobile to go with AT&T. Initially the deal was good until after I made the decision to fully commit with AT&T and then they revealed all the hidden fees and things that was later revealed that wasn’t discussed initially. Worse cellular company ever! See less.

I went to the Alamo Ranch in San Antonio, Texas Best Buy to purchase a camera for my house. As I was walking around inside the store AT&T personnel came to me and asked me who was my wireless telephone carrier. I told her the Verizon. The young girl from AT&T told me AT&T has the best coverage and everything. The best about AT&T compared to the Verizon. Well, she convinced me to switch from Verizon to AT&T, thinking that everything was going to be better with AT&T service

I made the biggest mistake I have made in a long time switching over to AT&T. NO SUPPORT, NO CUSTOMER SERVICE, no service. 2 BARS AND NO HELP AT ALL. But that is something I don't have live with. One day was enough. If you want customer service they will get back to you in a day or two.🤣🤣🤣🤣 What a joke!!!!

We switched to AT&T from Verizon on a promo, we traded in our phones that we were paying on at Verizon and we were supposed to get an $800 per line gift card to pay those phones off. I followed all the steps through at&t switcherpayoff and nothing ever came, so after two weeks of talking to people they said I never followed the step and uploaded my Verizon bill, which I did. Then they said I should have gotten an email which I never did. And we sent in our old Phones to at&t so now we our for the old phones to Verizon and the two new phones from at&t. We have to pay for 4 phones and AT&T got two free phones. So I told them I didn't get the promo so I need the Verizon phones back so I can return them to Verizon. They said they couldn't give me the phones back. So basically we are paying for 4 phones now and a high bill. We should have never switched from Verizon. The grass is not always greener on the other side.

Can you give less than one star? Probably the worst provider out there. Choose anyone except ATT.

AT&T was supposed to refund me 285$ and calling them month after month saying 7 to 10 days. It’s been months and nothing! Now I call and they say they can’t find me! AT&T is horrible, seriously horrible.

Welcome back to the “new” AT&T. Let’s start with service: poor communication, long wait times, and multiple transfers with more wait times. Let’s talk quality. We got the fiber internet bundle with cell service. Cell service still sucks where I live with 1 bar here at my house, and the internet is drops more than a yo-yo at a competition. We just got the new service and I am already looking to find a carrier willing to split the difference to get back out of this craptastic deal we got. It doesn’t matter how much money you save if you can’t use the products. It's amazing to me that the company that once monopolized the phone market is now one of the worst in the industry. They spend more on advertising than they do on providing a quality service. I can’t believe I let them talk me into coming back. It will never happen again.

I have been a customer since 2020 and since have had multiple issues with service. On every vacation I have taken- my service went out. From Louisiana go to Arkansas no service. Spend hours of my vacation trying to get service. I continue to call over the years and told you all that if this doesn’t get fixed I will switch providers. That was my notice of cancellation. I wouldn’t be calling to fix the problem again because I don’t get paid to fix the service which I am paying for.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

Absolutely the worst experience I’ve ever had. I’ve returned equipment, which I’ve been told has never been received and they’re charging me for it and I have no choice but to pay.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.