AT&T Wireless

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

Yesterday I wrote a scathing review about T-Mobile. And when they texted to ask for a rating I gave them all zeroes. They called me today, I suppose, to rectify the matter. I should have known better. I have an internet account with AT&T so i gave them a call and asked if they would like to add wireless to the current account. I don’t mean to sound prejudiced, but even today, while I spoke to two of T-Mobile’s “Indian Experts”, I needed to ask them to repeat themselves and speak slowly several times. And when I asked for details, I really believe they did not have enough American English language skills to reply. Can you believe that the person who answered my call is a Bona-Fide American? YES! Her name was ASHLEY. She was totally wonderful. It took time to go through it all, but she was a real Champ. She knew her job inside and out and was totally professional, patient, and resourceful.

Promised by Rep:

We got a new phone as per a promotion and they were supposed to be free as per said promotion upon receipt of our old phone. We sent in a perfectly good phone but did not receive the credit because they stated that the screen does not turn on and they can't send us the phone back as proof that it does not work. What is to stop them from doing this with everyone.

AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution. I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law. They are simply thieves who should be behind bars like any other criminal.

I have been an AT&T customer for over 22 years. I was approached at a retail store by an AT&T salesman. I told him we’re already a customer but lately thinking about changing to another carrier. He quickly promised to give me a great deal, new phones for all 3 lines we currently have. He proceeded to sign me up for 2 free phones, unlimited data and calls, my bill will be lower. Seemed like it’s too good to be true and I asked him what’s the catch. He said, "No catch, you’re a VIP customer and we want to keep you." I told him I will speak with my husband and call him in an hour. He said, "Just sign now and you can call me to cancel," and gave me his number.

AT&T are criminals. Was told if I left T-Mobile for AT&T they would lower my bill to $115 and I would get two free phones. All I had to do is trade my old phones in. But they don't let you just hand them in right then and there. You have to wait for a kit that comes in the mail. But the kit never comes. Even after you call twice and have video recordings of their agents say, "We're resending them." Then you call again and they tell you, "We can't take them now 'cause it's past 30 days," even though they didn't send the necessary kit to return them. Have a recording from their agent telling me I can't just FedEx the phones. They have to come in the kit that they never provide then try to hold you responsible. So I go from a promise of $115 a month and two free phones to now having to pay full price for the phones and getting bills for $220 a month. But hey, they offered me a $10 discount.

They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I called call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!!!