AT&T Wireless Reviews

Do not use their service. They have no logic and do not offer good customer service, I changed my account from a house phone to cell phone to keep our number when we moved out of state. AT&T sent us our final bill and our first bill to our new address for 2 months in a row. Then they started sending our bills to our old address, I am sure it was just a mistake. AT&T Customer service manager informed me that they do not make mistakes, and I must have requested this change and regardless of how it was done I still have to pay. Yes, I am so stupid that I do not know where I live, so I changed my address to my old address. What logic.

I had my email app problem solved by Michael at the Hamburg AT&T store. He did an outstanding job solving my problem that 3 other technicians could not do. He gets an A+ from me, I hope he gets promoted to store manager!!! The issue was with the Yahoo email app on my phone which after 8 years and 4 different phones stopped working. I explained I was a 35 year customer of AT&T.

I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

This review is solely for MYIEKA!! She was truly helpful. I’ve been on the phone with 4 different people prior to Myieka. She is amazing. My phone was not working after transfer to replacement. I was told to do numerous different things from all 4 people. It took Myieka under 5 minutes to get my phone working. I should have asked for her extension just in case I need help in the future. She made my night!

I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

Nearly 14 hours worth of chats just to order and activate new service. An error on ATT's part in every step of the process, and correcting all the problems takes forever due to an app and new account setup system that seems to be straight out of 2010, and agents who don't speak English well and don't read the details that are given and need everything repeated multiple times, don't actually understand the problems, just read from a teleprompter.

So you have a Data Breach, give us a $5 credit and now you're taking away the &10 promotion for debit card / credit card autopay paperless billing just for us to give you OUR BANK ACCOUNT INFORMATION to keep the saving. This company has proven our information is NOT SAFE with them.

We have been with AT&T for over 20 years. We have been screwed out of so much money due to every time Adeline. Or switch something on it. They take away your bonuses and your credits. For instance, we went into AT&T store in Lyndon, Utah, we bought a phone. 2 phones, they told us all these things were free and lo and behold it. They were a lot more bail. Then we find out a year and a 1/2 later which is my fault. Cause I did not pay attention to what they were charging is monthly. Have it insurance on our phones. Which?

We signed up for ATT through Costco. In less than 60 days we returned to Verizon. The entire process was the most stressful thing. From getting a phone that didn't work, 1 of 5 phones, to the customer service, waiting on the phone to get to speak with a rep and the return of phones. Everyone gave us different instructions. It has been a very stressful process and we are still working through it. Never again.

AT&T literally stole almost $600 from my bank account! They refused to give it back & lied several times during the phone call to customer service! I don't even have their equipment & I have no wiring in home. I went with Optima & have great service, they're ethical and they don't steal money.