AT&T Wireless Reviews

I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

For us.. this is an anomaly. Normally we can go anywhere, work and stream but not in Amarillo. That being said I am really glad to be leaving Amarillo. We were having lots of issues with bandwidth and being able to work. So thinking we had something set up incorrectly we went to an AT&T Authorized Retailer who said we were being throttled so we took his advice and upgraded our plan on Friday. WRONG!!! We got speeds of 8 mbps at the store. We leave the store and go back to our RV and barely get over 1 mbps. Then we go to Palo Duro Canyon State Park and to our shock our tests show over the 100's mbps down to maybe mid 20's while we are in the heart of the canyon. The 2 good things about our time in Amarillo is that we only had to work one day and my husband's work phone is T-Mobile!!!! Very, very, very disappointed with AT&T!!! Ohh one other thing as we are leaving Amarillo our speeds have already tripled in speed. AT&T screwed the pooch in Amarillo.

If you put too much money onto your prepaid account they will just straight up take it if it isn't used up fast enough, because somehow the money "expires". What's worse, is that to extend that expiration date you have to add more money to the balance. Once the balance "expires", your money is forfeit. So, they punish you for prepaying your prepay account.

My wife and I have had this service for 2 years and we are stuck in a contract until we pay off the phones. The equipment cost is $50 a month- not unreasonable but the remainder of the bill, $200 more, is just robbery. We live in a desalt populated area and the service is spotty at best. I also have a home in another state where we get terrible service even though that was a prerequisite to getting this service. Disappointment after disappointment. I'm a senior and $250 a month for a fraction of what Verizon gave us is just dishonest and unfair.

I would leave zero stars for this company if I could... You wait hours at a branch to correct mistakes, for nothing... They make incessant mistakes then refuse to correct those mistakes, all at your expense.

Section 5: Unfair or Deceptive Acts or Practices***

Trying to resolve a billing issue that occurred do to fraud on the card that was on file for auto pay each month. My bank cancelled a card that was replaced. Due to the cancellation I was charge a late fee and and denied the auto pay discount. I replaced the billing card info and requested to resume autopay, however it was not processed and more late fees and no discount for the auto pay. I called to speak to an agent who told me it takes 4-6 weeks to process auto pay and that he could not refund any of the fees charged. With a policy like that I will be changing to a company that values loyal customers. Be advised that AT&T does not care and will not do what is right or fair to keep a customer