AT&T Wireless Reviews

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

I visited my local AT&T store on 2/22/26 at 4 pm. The place was busy and a pleasant, young man named Jaime approached me. Despite the fact that I wasn’t purchasing anything, he took time to help me solve issues with my AT&T Apple Smart phone. I wasn’t sure the problem with my Messages app was an equipment issue or an application issue. He did his best trying to determine the cause of the issue. Despite the fact the issue wasn’t fixed he did determine that it was an application issue. I will have to contact Apple directly. I trust you have a rewards program for your employees and I would like him to receive recognition for dedication to his job. Thank you. Sincerely, Gerri ** ph: **

OVERALL - You won't get a good deal price-wise if you switch to AT&T. We are not happy with the deceptive billing after we switched to AT&T. We were door-knocked by 3rd party people 3 months ago who claimed to be working for AT&T. Apparently, these folks sign up people to AT&T and then sell the accounts to AT&T. Ours was a horrible experience! We were promised two phone lines and AT&T fiber for $73/month. The phone bill alone is $76, and the fiber is $55. It took 30 days to get one of the phones hooked up because AT&T wouldn't send us the new phone that was required to get the "good deal" we got. We've contacted customer service and a lady yakked at us for nearly 20 minutes before I stopped her from reading some script she had that basically told us how to read the bill. I can read the bill, and it isn't what we were promised.

After spending nearly two weeks trying (and failing) to get internet set up through AT&T, I was honestly at my breaking point. My order was canceled multiple times for reasons that made no sense—initially due to address issues that should have been simple to resolve, and then repeatedly with no clear explanation. Meanwhile, I’m trying to work remotely, missing days of income, and getting nowhere. After two full weeks, I still did not have equipment in hand.

I’m very disappointed in AT&T. I switched from Verizon to lower my monthly wireless phone charges. It took AT&T over 6 months to get my phone bill lowered. Now AT&T just raised its military discount and raised its monthly rate $5.00 per wireless phone charges! This is totally incredible!

I have been a customer with AT&T since they were changed their name from Bell South Mobility for 30 years. I have 2 cell phones, 2 internet boxes & 2 Apple watches. I was offered a free phone as the salesman claimed. Found out it was an older phone and wasn't free. I returned the phone the next day. It took me three hours with customer service in Manila Philippines to get them to agree that I did return the phone. Next scam they talked me into having a direct payment from my bank account. Big mistake don't do it. Because I was not getting a bill in the mail I just did a quick look at me online bill and it seemed ok. 7 months later my wife discovered we were paying $55.00 per month for a phone that we didn't have.

For the last three weeks my phone has been practically unresponsive. I can’t reach websites, stream music, or use the map while away from my wifi and even after restarting the phone numerous times and having AT&T reset my network settings it is absolutely useless. I am in NE Ohio. I use my phone for work. The automated system told me that if their network reset didn’t work to call back. They are getting $100/month off of me and I am stuck with a broken phone. Also after the last Apple update when this all started my phone would just sit and smolder. I plugged it in and went to bed Monday and when I woke up Tuesday it was cool but had a hairline crack from top to bottom. It’s not even a year old and is in an Otterbox. I’m being told that I must have dropped it. I never did but I’m about to drop them.