AT&T Wireless Reviews

I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

This review is solely for MYIEKA!! She was truly helpful. I’ve been on the phone with 4 different people prior to Myieka. She is amazing. My phone was not working after transfer to replacement. I was told to do numerous different things from all 4 people. It took Myieka under 5 minutes to get my phone working. I should have asked for her extension just in case I need help in the future. She made my night!

I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

Just want to share my astounding experience with Mike from AT&T Cerritos Mall for going above & beyond helping me with billing issues, such a great asset in your company. Very courteous, patient, kind & polite, excellent customer service attitude, thank you so much.

My personal experience with AT&T's cell phone & internet services over the past 10 yrs has been excellent! ANYTIME I've called, the customer service has been awesome!! They make sure to handle whatever cell phone issue I've had, in a professional, thorough & caring manner. I have not experienced horrible outsourced phone-calls...they speak CLEAR ENGLISH...for instance. I switched from T-Mobile in 2013. Their customer service is WHY I left them for AT&T. From over the phone (I could never understand what the people were saying..outsourced...) to in-person. The store I went to back then shut-down 8-yrs ago. Along w/ many others. Their in-person store manager's jobs were not to help you...it was to help them make bigger-sales. I HIGHLY recommend AT&T for anyone looking for cell phone or internet services!

I just purchased an Android tablet S10 from the AT&T store. An hour later when I got home, I decided I did not want it. Because I want the iPad Pro-13. I called AT&T right away to cancel the order, I spoke with 3 representatives, and I was told I could not cancel because the order was already being processed to ship. That is a serious inconvenience for the customer because this is Thanksgiving eve, and tomorrow is Thanksgiving and nothing is going to ship out between tonight and Thursday November 28th, 2024. I have been with AT&T over a decade, I will certainly take my business to its competitor. I wish, I could give AT&T zero star. The tablet will be shipped to their store, now I have to wait to return the tablet at the time. I do not want it!!!!

In a small town in Texas AT&T was great. I talked my daughter into switching but she is in Albuquerque, NM. There is NO 5G service here, anywhere. I don't understand how a city as large as Albuquerque doesn't have 5G from AT&T, but T Mobile and Metro PCS does.

Horrible customer service. I opened new lines of service and the service has been terrible. When I look at my area coverage map it shows I have 5g and I struggle to even make a call so we were deciding to even stay. Come to find out they won’t even take our trades in anymore and we are with firstnet. What a way to help you law enforcement. At&t is a joke.

I moved to the mission district San Francisco, on Valencia street in the last week of October. In my previous apartment, I was using AT&T Internet and wanted to shift the AT&T Internet device in my new apartment. It did not work because of some wiring issues in the building. AT&T arranged a visit of technician to fix it on October 28th.

I have spent the last year trying to get into my account as we have restatements. Today was last straw as I was hung up on. When I called back first thing I asked, "If we get disconnected can you please call me back." Guess what no call!!! I have been a customer for over 25 years. Taking my business elsewhere.