AT&T Wireless Reviews

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

I visited my local AT&T store on 2/22/26 at 4 pm. The place was busy and a pleasant, young man named Jaime approached me. Despite the fact that I wasn’t purchasing anything, he took time to help me solve issues with my AT&T Apple Smart phone. I wasn’t sure the problem with my Messages app was an equipment issue or an application issue. He did his best trying to determine the cause of the issue. Despite the fact the issue wasn’t fixed he did determine that it was an application issue. I will have to contact Apple directly. I trust you have a rewards program for your employees and I would like him to receive recognition for dedication to his job. Thank you. Sincerely, Gerri ** ph: **

This is one of the worst cellphone companies. If you don't watch your bill they will charge your mortgage. I don't understand how you can progressively add 151$ on the last phone bill for 3 months straight. I feel conned.

The customer service is the worst I have ever experienced. Getting in contact with anyone is so painful and getting to the right department is even harder. It took me 3 days to even get any help. And then the order was incorrect.. They delivered 2 phones not one and I had to pay to return the phone..

I opened an AT&T business wireless account on 04/29/2026 and ported four lines from Spectrum. Three lines were BYOD, and one line included an iPhone 17 Pro Max 256GB with a Samsung Galaxy S20 FE trade-in. After about three weeks, AT&T service was worse than Spectrum on all four lines. We experienced dropped calls, unstable service, poor data speeds, frozen videos, browsing issues, and poor call quality.

I switched to ATT a year ago via Costco promotion. After one year they raised my plan $90. I only have four lines. In the 10 years I was with tmobile they raised by $5. Going back to tmobile. Never again AT&T.

OVERALL - You won't get a good deal price-wise if you switch to AT&T. We are not happy with the deceptive billing after we switched to AT&T. We were door-knocked by 3rd party people 3 months ago who claimed to be working for AT&T. Apparently, these folks sign up people to AT&T and then sell the accounts to AT&T. Ours was a horrible experience! We were promised two phone lines and AT&T fiber for $73/month. The phone bill alone is $76, and the fiber is $55. It took 30 days to get one of the phones hooked up because AT&T wouldn't send us the new phone that was required to get the "good deal" we got. We've contacted customer service and a lady yakked at us for nearly 20 minutes before I stopped her from reading some script she had that basically told us how to read the bill. I can read the bill, and it isn't what we were promised.