AT&T Wireless

AT&T Wireless Reviews

About AT&T Wireless

AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs. Choices include unlimited text, talk and data plans, shared data plans and prepaid options. Customers can get a new phone from AT&T when they purchase a plan or continue using their current one.

Pros
  • Several plan options
  • Includes streaming services
  • Wide range of coverage
Cons
  • Low limits before data throttling
  • Not the cheapest plans

Featured Reviews

New Port Richey, FL
Verified purchase
AT&T has always given me the best rate. I have been using them for over 12 years. I remember when I had my new iPhone… and the screen broke within a month. AT&T was so kind to giv...

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Oceanside, CA
Verified purchase
I have had AT&T phone service for about 12 years and I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T… I plan to st...

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What is AT&T Wireless?

AT&T Wireless offers a wide variety of plans for customers to choose from. These include both mobile share and unlimited plans. Each plan is available for one to four phone lines.

The company’s mobile share plans include:

  • AT&T Mobile Share Plus 3GB comes with unlimited talk and text, 3 GB of data, standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
  • AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data. It also includes standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.

AT&T Wireless’ unlimited plans are:

  • AT&T Unlimited Starter comes with unlimited talk, text and data, standard-definition streaming, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
  • AT&T Unlimited Extra includes unlimited talk, text, data and 60 GB of premium data, standard-definition streaming, 15 GB of mobile hotspot data per line, 5G access, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
  • AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.

AT&T is also easily accessible and has more than 5,500 stores in the U.S. The company provides good international perks — select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. Reasonably priced add-ons are also available for other plans.

If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. The Starter and Extra plans only include standard-definition streaming. AT&T customers should also be aware of the company’s policy on slowing data during busy periods.

AT&T Wireless prices

AT&T is most cost-friendly for families because the cost of each line goes down as you add phones. It also offers several discount opportunities for customers. Some businesses, schools or organizations take part in the AT&T Signature Program. Eligible customers can get discounts through participating companies. Discounts are also available for:

  • Teachers
  • Nurses
  • Physicians
  • Military
  • First responders

Plan prices vary depending on the number of lines you have.

  • Mobile share 3GB plan: $50 to $120 per month
  • Mobile share 9GB plan: $60 to $140 per month
  • Unlimited Starter plan: $65 to $140 per month
  • Unlimited Extra plan: $75 to $160 per month
  • Elite plan: $85 to $200 per month

AT&T Wireless FAQ

How do I find my AT&T Wireless number?

You can go to your myAT&T profile and check your contact info. Click on the “Phone” tab. Your AT&T Wireless number is listed there.

How do I access my AT&T Wireless account?

To access your AT&T Wireless account, you first have to create a User ID and password. Once you’ve done that, you can sign in and access your AT&T Wireless account.

Who owns AT&T Wireless?

AT&T Inc. owns AT&T Wireless.

Can you bundle AT&T Wireless and internet?

AT&T offers bundles for wireless and internet. Purchasing a bundle gets customers perks and helps save money.

How do I pay my AT&T Wireless bill?

AT&T Wireless offers several ways for customers to pay their bills. This includes by phone, online using the website or mobile app, in-person or automatically with a credit card.

Is AT&T Wireless good?

AT&T Wireless is one of the biggest names in American cell phone providers. There are a variety of options for customers looking for cell phone plans, and customers can get unlimited or mobile share packages for up to four phones. It’s always worth checking reviews to see if a cellphone provider has good coverage in your area, but AT&T is a good option for those looking for wireless phone service.

AT&T Wireless Reviews

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    Page 1 Reviews 0 - 5
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    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaffEase of Use

    Reviewed Oct. 10, 2024

    I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2024

    This review is solely for MYIEKA!! She was truly helpful. I’ve been on the phone with 4 different people prior to Myieka. She is amazing. My phone was not working after transfer to replacement. I was told to do numerous different things from all 4 people. It took Myieka under 5 minutes to get my phone working. I should have asked for her extension just in case I need help in the future. She made my night!

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      Price

      Reviewed Aug. 4, 2024

      I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

      The speed I get from air and the lower monthly cost make sense over other services that limit my access to higher speeds as well as cost nearly twice as much. AT&T air is the only other available service in my area and it affords me options that I want over Centurylink limited service. There are services that provide the same if not faster speeds and for less money but are not available to me, so I say go with what works for you in the moment, which for me at this moment, is AT&T air.

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      Customer ServiceStaff

      Reviewed July 6, 2024

      Just want to share my astounding experience with Mike from AT&T Cerritos Mall for going above & beyond helping me with billing issues, such a great asset in your company. Very courteous, patient, kind & polite, excellent customer service attitude, thank you so much.

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      Customer ServiceStaff

      Reviewed Jan. 17, 2024

      My personal experience with AT&T's cell phone & internet services over the past 10 yrs has been excellent! ANYTIME I've called, the customer service has been awesome!! They make sure to handle whatever cell phone issue I've had, in a professional, thorough & caring manner. I have not experienced horrible outsourced phone-calls...they speak CLEAR ENGLISH...for instance. I switched from T-Mobile in 2013. Their customer service is WHY I left them for AT&T. From over the phone (I could never understand what the people were saying..outsourced...) to in-person. The store I went to back then shut-down 8-yrs ago. Along w/ many others. Their in-person store manager's jobs were not to help you...it was to help them make bigger-sales. I HIGHLY recommend AT&T for anyone looking for cell phone or internet services!

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      Customer ServicePricePunctuality & Speed

      Reviewed Jan. 11, 2025

      We switched to AT&T from Verizon. We worked with a representative named Marcus at the Main St. location in Meridian, ID. Marcus showed us the wireless plans, told us about available incentives. We signed up for the lowest cost unlimited plan, or at least we thought we did. Marcus told us we would each receive a $100 gift card after a few months.

      We were surprised when we received our first bill and it was much higher than what we were told it would be. We finally figured out that there was some sort of initial charge we had not been informed of and he had signed us up for a higher level plan than we had chosen. We thought, okay it was just a careless accident on his part and we straightened it out ourselves on line. About 4 months later we had not received the gift cards. I called Marcus and asked him where they were, he told me he would call around and see why they were held up, he never denied saying we would receive them.

      A month or so later we had still not received the gift cards. I started calling AT&T customer service and of course I was shuffled from person to person each one telling me the next person was the one I needed to talk to. Eventually one of them told me there was no incentive that I qualified for but the local store could give us $200 worth of credit on our monthly bills, that seemed fair to us. I finally spoke with the regional representative who told me he would call Marcus and remind him it was important to be sure to carry through on what he had promised his customers. That was about a month ago and we have nothing and have received no credit. We were upgraded without our knowledge at our expense, we were outright lied to about the gift cards and I was given a massive runaround by customer service. I'm not happy about the situation but I don't have any more time to spend on it.

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      Customer ServiceStaff

      Reviewed Jan. 9, 2025

      FirsNet thru ATT is supposed to be for first responders. I am a Registered Nurse and have provided proof of such information. My phone was restricted. For the inconvenience I request to just have Att and remove first net. Indian sounding first net representative disconnected my phone instead. I happen to be admin on call with my clinicians or home health care center having a way to contact me! This is VERY unacceptable!

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      Customer ServiceSales & MarketingStaff

      Reviewed Jan. 9, 2025

      On October 02, 2024 I visited the AT&T store located at 1706 W. Tennessee St. Tallahassee FL. I was looking to trade in my Z-Flip-4 phone for an iPhone, the sales rep stated that there is an $830 trade for my phone to an iPhone, with that in mind I agreed to the upgrade. The paperwork started. I walked out with an iPhone 16 Pro, case, and screen protector. I was told I needed to turn in my Z-Flip phone within 30 days (which gave me time to move files, etc. from my old phone to the new one). October 16, I returned to the store to turn in my old phone. It was then I was told the $830 promotion was no longer available in the computer, however; the sales rep made a phone call to Firstnet/AT&T. I was present during the call as the call was on speaker. The outcome was that they would honor the $830 credit spread over the 3 years ($23.06 per month) and it would take several billing cycles for everything to work out. I walked out feeling satisfied.

      On January 7, 2025 I went back to the AT&T store as no part of the $830 credit was not applied. Another phone call from the sales rep to Firstnet/AT&T, this time I was told there was no documentation of the $830 promotion, although the sales rep did remember the all conversations but stated he could do nothing more on his end and the issue was closed on the AT&T side. I would like to point out, at the time I took possession of the new phone $830 promotion was in effect. I feel that this is deceptive and poor business tactics. After researching this in the internet it seems this same thing has happened to others when dealing with AT&T. **

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      Customer Service

      Reviewed Jan. 8, 2025

      I will never recommend anybody to use AT&T phone services. Absolutely the worst customer care, including customer care and In store. They can’t even assist with a simple phone upgrade. They messed up my entire account. If you go to a local store, they really don’t care to help you unless you’re buying something new. Customer service will continuously transfer you keeping you on the phone for hours, and then still can’t help you. I absolutely hate this company.

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      Verified purchase
      Customer ServiceContract & TermsSales & Marketing

      Reviewed Jan. 6, 2025

      I did not realize that prepaid phone sims and cards from AT&T are truly a promised contract that you must fulfill. First off, when you but the sim card you must pay $30 to activate it! Then after that you must pay $30 every 26 days in order to have your prepaid service active or else they deactivate it you have to pay to activate it again! This is opposite of what prepaid is supposed to be. I can not be more disappointed in AT&T for this false advertisement for prepaid. The card you buy directs you to a website that is a hundreds of paragraphs long on what you are agreeing to.

      When you buy the sim card and you don't keep it active by at least 1 payment every 3 months they will deactivate your sim card you purchased and make it useless thus forcing you to buy one in the future if you use them again. I will never use this service again nor any other cell phone companies that practices in this way. They should not be advertising as prepaid because it actually is a commitment that a customer has to keep unknowingly unless they read the hundreds of paragraphs that is available online att.com/prepaidterms.

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      AT&T Wireless Company Information

      Company Name:
      AT&T Wireless
      Website:
      www.att.com