AT&T Wireless

AT&T Wireless

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Overall Rating1.5 out of 5
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About AT&T Wireless

AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs. Choices include unlimited text, talk and data plans, shared data plans and prepaid options. Customers can get a new phone from AT&T when they purchase a plan or continue using their current one.

Pros & Cons


  • Several plan options
  • Includes streaming services
  • Wide range of coverage


  • Low limits before data throttling
  • Not the cheapest plans

Bottom Line

AT&T Wireless offers cell phone plans with unlimited talk, text and data and mobile sharing plans. No-commitment prepaid plans are also available. AT&T isn’t the cheapest wireless company, but it’s a good option.

Featured Reviews

New Port Richey, FL

AT&T has always given me the best rate. I have been using them for over 12 years. I remember when I had my new iPhone… and the screen broke within a month. AT&T was so kind to giv...

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Oceanside, CA

I have had AT&T phone service for about 12 years and I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T… I plan to st...

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What is AT&T Wireless?

AT&T Wireless offers a wide variety of plans for customers to choose from. These include both mobile share and unlimited plans. Each plan is available for one to four phone lines.

The company’s mobile share plans include:

  • AT&T Mobile Share Plus 3GB comes with unlimited talk and text, 3 GB of data, standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
  • AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data. It also includes standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.

AT&T Wireless’ unlimited plans are:

  • AT&T Unlimited Starter comes with unlimited talk, text and data, standard-definition streaming, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
  • AT&T Unlimited Extra includes unlimited talk, text, data and 60 GB of premium data, standard-definition streaming, 15 GB of mobile hotspot data per line, 5G access, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
  • AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.

AT&T is also easily accessible and has more than 5,500 stores in the U.S. The company provides good international perks — select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. Reasonably priced add-ons are also available for other plans.

If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. The Starter and Extra plans only include standard-definition streaming. AT&T customers should also be aware of the company’s policy on slowing data during busy periods.

AT&T Wireless prices

AT&T is most cost-friendly for families because the cost of each line goes down as you add phones. It also offers several discount opportunities for customers. Some businesses, schools or organizations take part in the AT&T Signature Program. Eligible customers can get discounts through participating companies. Discounts are also available for:

  • Teachers
  • Nurses
  • Physicians
  • Military
  • First responders

Plan prices vary depending on the number of lines you have.

  • Mobile share 3GB plan: $50 to $120 per month
  • Mobile share 9GB plan: $60 to $140 per month
  • Unlimited Starter plan: $65 to $140 per month
  • Unlimited Extra plan: $75 to $160 per month
  • Elite plan: $85 to $200 per month

AT&T Wireless FAQ

How do I find my AT&T Wireless number?

You can go to your myAT&T profile and check your contact info. Click on the “Phone” tab. Your AT&T Wireless number is listed there.

How do I access my AT&T Wireless account?

To access your AT&T Wireless account, you first have to create a User ID and password. Once you’ve done that, you can sign in and access your AT&T Wireless account.

Who owns AT&T Wireless?

AT&T Inc. owns AT&T Wireless.

Can you bundle AT&T Wireless and internet?

AT&T offers bundles for wireless and internet. Purchasing a bundle gets customers perks and helps save money.

How do I pay my AT&T Wireless bill?

AT&T Wireless offers several ways for customers to pay their bills. This includes by phone, online using the website or mobile app, in-person or automatically with a credit card.

Is AT&T Wireless good?

AT&T Wireless is one of the biggest names in American cell phone providers. There are a variety of options for customers looking for cell phone plans, and customers can get unlimited or mobile share packages for up to four phones. It’s always worth checking reviews to see if a cellphone provider has good coverage in your area, but AT&T is a good option for those looking for wireless phone service.

AT&T Wireless Reviews

ConsumerAffairs has collected 7,160 reviews and 4,922 ratings.

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Page 1 Reviews 0 - 6
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Customer ServiceInstallation & SetupStaff

Reviewed May 11, 2023

I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.

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Reviewed Feb. 20, 2023

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

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    Reviewed Jan. 3, 2023

    Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

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    Reviewed Dec. 1, 2022

    I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

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    Reviewed Sept. 19, 2023

    I would leave zero stars for this company if I could... You wait hours at a branch to correct mistakes, for nothing... They make incessant mistakes then refuse to correct those mistakes, all at your expense.

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    Customer ServiceInstallation & SetupContract & TermsPricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2023

    ***Violation of the Federal Trade Commission Act

    Section 5: Unfair or Deceptive Acts or Practices***

    On 10/3/22, I received a promotion from AT&T for home internet. I called them & spoke with Kayce. She informed me about a cell phone promotion. Not only would they provide better service but match the bill. The total price was 2 lines for $110+tax/month ($55 a line/month) & a $20/month credit due to us using our own devices, making the bill $90+tax/month total. I told her I purchased a new phone 3 weeks ago but had concerned my provider (Boost Mobile) would not be compatible with AT&T and feared it would lock. She said if it's PAID OFF it will work. After double checking in her system, Kayce was certain she could activate it. When she attempted to import my number, the call dropped, the phone locked, and I was left with no phone.

    Kayce & the activation support team attempted to troubleshoot but was unsuccessful. I was told to go to multiple locations including my old provider which informed me that ATT owns my number now and wouldn't give it back them. I went back to ATT store location. They wanted me to buy a phone from them with no payment plan due to being a new customer policy probationary period. I explained to them I had just bought a Galaxy S21 weeks ago for around $800 new. They need to fix this. They told me there is nothing he can do and to call corporate. I told him That they advised me to go to multiple location, this being one of them.

    The next day I went into another location (5180 state Rte 100, PALM COAST, FL 32164). Darrell was my sales rep. He told me I was lied to by Kayce. However, he has a promotion to where I would receive a free phone if I turned in my old phone.

    He explained that the "free phone trade promotion" will in essence be discounted by monthly bill credits that AT&T will give back on your bill for the 36-month installment plan. He would also honor $10 off monthly for my wife having her own phone all the mess but this would take 2-3 billing cycles to see the credits. He even told me "The phone doesn't even have to work, and they would take anything." I still turned in my galaxy s9. It was it good working order. The rep said it will be fine and I will start receiving the monthly credits in a couple months.

    My bill quoted was $130+ tax as explained by Darrel. My bill is $175. I have to complain for months only to be hung up on, put on hold, told it will be fixed and to give it a few more billing cycles, months go by and still no results. Almost 8 months later (4/23) they gave me $400 credit which is less than the agreement. By switching to AT&T I have raised my bill 200% and had to purchase 2 brand new phones, AND a S9 they had me trade in.

    After calling today I spoke with a manager named Kevin who told me that the reason I didn't receive my $800 in credits is because my phone arrived one day late, and the promotion ended making me ineligible for the promo & they will credit me a total $17.50. I asked how did it arrive late? I did as they instructed and used their shipping & even dropped it off early. If I was ineligible for the promotion, how was I not inform when I dropped off the trade in phone? I also asked him why AT&T said they will rectify the problem every time I called? Kevin then hung up on me. In short, I'm Locked out of my phone, had my bill double, and was forced to buy another $800 phone without any care for the customer. You simply can't treat people like this.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2023

    Trying to resolve a billing issue that occurred do to fraud on the card that was on file for auto pay each month. My bank cancelled a card that was replaced. Due to the cancellation I was charge a late fee and and denied the auto pay discount. I replaced the billing card info and requested to resume autopay, however it was not processed and more late fees and no discount for the auto pay. I called to speak to an agent who told me it takes 4-6 weeks to process auto pay and that he could not refund any of the fees charged. With a policy like that I will be changing to a company that values loyal customers. Be advised that AT&T does not care and will not do what is right or fair to keep a customer

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    Customer ServiceContract & TermsSales & Marketing

    Reviewed Sept. 13, 2023

    They tuned an $86/month into $290/Month in a flash! I was hit with close to $200 of roaming charges when I did not even use their SIM card! I was overseas and bought a local SIM card and turned off roaming on my phone but somehow they manage to rip me off. I called their customer service, they kept bouncing me from one person to another and in the end, they offer 50% off and when I pushed for a full correction and credit, they removed the credit. My advice is this company used to be good, now they are all about scamming their customers, their marketing gimmicks evolve around fine print where they get you to switch and get a free phone, just to find out that your free phone comes with 4 year contract! I turned my new phone in for an Iphone, and the way they credit you is to give you $18/month credit for the phone you turned in and for you to get the full credit, you must remain with them for 3+ years!

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    Gamal increased rating by 3 stars.
    After a positive interaction with AT&T Wireless, Gamal increased their star rating on Sept. 14, 2023.

    Updated review: Sept. 14, 2023

    AT&T contacted me to finally give me some kind of resolution and I accepted it.

    Original Review: Sept. 7, 2023

    I switched from Tmobile to AT&T after I got lured by lies and trade-in for new phones. It turned to be the mistake of my life that I will have to pay for it for three years. They lied about the service, about the cost and they used whatever trick they could to lure you to transfer and after you get stuck with them and find out about their lies then it become too late to back up or you have to pay for the total price of the new phones you traded-in in order to leave them before the three years. Be careful and don't fall into my stupid mistake.

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    Customer ServicePrice

    Reviewed Sept. 4, 2023

    An AT&T representative came to our home when we moved in. She made promise after promise and put it in writing. A store in Manhattan, Kansas “lost” one of our phones, so no discounted phone and refusal to review cameras even when speaking with the store manager. We contacted all kinds of numbers, and we were transferred from here to eternity with no progress. Another phone was supposed to be free when an old phone was returned, and they only discounted rather than dismissed the charges for the new phone. Attempts to resolve despite paperwork were denied with excuses. We are paying more than $50.00 per month more than the quoted price, and again, no resolutions. Now, AT&T is reducing our discounted pricing for autopay because we refuse to use our bank account with ANYONE.

    This is a discriminatory practice, and we have received two different reasons for this: one being a rate increase charged by our credit card company (we called and they have not increased their transaction rate) and the other due to “many people” committing credit card fraud. Lies, AT&T… It really sounds like lies. I asked about the rates being charged to use our bank account rather than our credit card for payment, and… for some reason, the call center reps don’t have this information. What is AT&T trying to hide? Greed! Run from AT&T as fast as you can! Don’t do any business with this company. It is time for consumers to shut them down. We never had these issues with our other phone carrier. We never had issues with DirecTV until AT&T took over! So done!

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    AT&T Wireless Company Information

    Company Name:
    AT&T Wireless