AT&T Wireless

I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

I would leave zero stars for this company if I could... You wait hours at a branch to correct mistakes, for nothing... They make incessant mistakes then refuse to correct those mistakes, all at your expense.

Section 5: Unfair or Deceptive Acts or Practices***

Trying to resolve a billing issue that occurred do to fraud on the card that was on file for auto pay each month. My bank cancelled a card that was replaced. Due to the cancellation I was charge a late fee and and denied the auto pay discount. I replaced the billing card info and requested to resume autopay, however it was not processed and more late fees and no discount for the auto pay. I called to speak to an agent who told me it takes 4-6 weeks to process auto pay and that he could not refund any of the fees charged. With a policy like that I will be changing to a company that values loyal customers. Be advised that AT&T does not care and will not do what is right or fair to keep a customer

They tuned an $86/month into $290/Month in a flash! I was hit with close to $200 of roaming charges when I did not even use their SIM card! I was overseas and bought a local SIM card and turned off roaming on my phone but somehow they manage to rip me off. I called their customer service, they kept bouncing me from one person to another and in the end, they offer 50% off and when I pushed for a full correction and credit, they removed the credit. My advice is this company used to be good, now they are all about scamming their customers, their marketing gimmicks evolve around fine print where they get you to switch and get a free phone, just to find out that your free phone comes with 4 year contract! I turned my new phone in for an Iphone, and the way they credit you is to give you $18/month credit for the phone you turned in and for you to get the full credit, you must remain with them for 3+ years!

AT&T contacted me to finally give me some kind of resolution and I accepted it.

An AT&T representative came to our home when we moved in. She made promise after promise and put it in writing. A store in Manhattan, Kansas “lost” one of our phones, so no discounted phone and refusal to review cameras even when speaking with the store manager. We contacted all kinds of numbers, and we were transferred from here to eternity with no progress. Another phone was supposed to be free when an old phone was returned, and they only discounted rather than dismissed the charges for the new phone. Attempts to resolve despite paperwork were denied with excuses. We are paying more than $50.00 per month more than the quoted price, and again, no resolutions. Now, AT&T is reducing our discounted pricing for autopay because we refuse to use our bank account with ANYONE.