About AT&T Wireless
AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs. Choices include unlimited text, talk and data plans, shared data plans and prepaid options. Customers can get a new phone from AT&T when they purchase a plan or continue using their current one.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Several plan options
- Includes streaming services
- Wide range of coverage
Cons
- Low limits before data throttling
- Not the cheapest plans
Bottom Line
AT&T Wireless offers cell phone plans with unlimited talk, text and data and mobile sharing plans. No-commitment prepaid plans are also available. AT&T isn’t the cheapest wireless company, but it’s a good option.
Top AT&T Wireless Reviews
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AT&T has always given me the best rate. I have been using them for over 12 years. I remember when I had my new iPhone… and the screen broke within a month. AT&T was so kind to giv...
Read full reviewI have had AT&T phone service for about 12 years and I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T… I plan to st...
Read full reviewWhat is AT&T Wireless?
AT&T Wireless offers a wide variety of plans for customers to choose from. These include both mobile share and unlimited plans. Each plan is available for one to four phone lines.
The company’s mobile share plans include:
- AT&T Mobile Share Plus 3GB comes with unlimited talk and text, 3 GB of data, standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
- AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data. It also includes standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
AT&T Wireless’ unlimited plans are:
- AT&T Unlimited Starter comes with unlimited talk, text and data, standard-definition streaming, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
- AT&T Unlimited Extra includes unlimited talk, text, data and 60 GB of premium data, standard-definition streaming, 15 GB of mobile hotspot data per line, 5G access, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
- AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
AT&T is also easily accessible and has more than 5,500 stores in the U.S. The company provides good international perks — select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. Reasonably priced add-ons are also available for other plans.
If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. The Starter and Extra plans only include standard-definition streaming. AT&T customers should also be aware of the company’s policy on slowing data during busy periods.
AT&T Wireless prices
AT&T is most cost-friendly for families because the cost of each line goes down as you add phones. It also offers several discount opportunities for customers. Some businesses, schools or organizations take part in the AT&T Signature Program. Eligible customers can get discounts through participating companies. Discounts are also available for:
- Teachers
- Nurses
- Physicians
- Military
- First responders
Plan prices vary depending on the number of lines you have.
- Mobile share 3GB plan: $50 to $120 per month
- Mobile share 9GB plan: $60 to $140 per month
- Unlimited Starter plan: $65 to $140 per month
- Unlimited Extra plan: $75 to $160 per month
- Elite plan: $85 to $200 per month
AT&T Wireless FAQ
How do I find my AT&T Wireless number?
You can go to your myAT&T profile and check your contact info. Click on the “Phone” tab. Your AT&T Wireless number is listed there.
How do I access my AT&T Wireless account?
To access your AT&T Wireless account, you first have to create a User ID and password. Once you’ve done that, you can sign in and access your AT&T Wireless account.
Who owns AT&T Wireless?
AT&T Inc. owns AT&T Wireless.
Can you bundle AT&T Wireless and internet?
AT&T offers bundles for wireless and internet. Purchasing a bundle gets customers perks and helps save money.
How do I pay my AT&T Wireless bill?
AT&T Wireless offers several ways for customers to pay their bills. This includes by phone, online using the website or mobile app, in-person or automatically with a credit card.
Is AT&T Wireless good?
AT&T Wireless is one of the biggest names in American cell phone providers. There are a variety of options for customers looking for cell phone plans, and customers can get unlimited or mobile share packages for up to four phones. It’s always worth checking reviews to see if a cellphone provider has good coverage in your area, but AT&T is a good option for those looking for wireless phone service.
AT&T Wireless Reviews
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Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!
Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.
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I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!
Yesterday I wrote a scathing review about T-Mobile. And when they texted to ask for a rating I gave them all zeroes. They called me today, I suppose, to rectify the matter. I should have known better. I have an internet account with AT&T so i gave them a call and asked if they would like to add wireless to the current account. I don’t mean to sound prejudiced, but even today, while I spoke to two of T-Mobile’s “Indian Experts”, I needed to ask them to repeat themselves and speak slowly several times. And when I asked for details, I really believe they did not have enough American English language skills to reply. Can you believe that the person who answered my call is a Bona-Fide American? YES! Her name was ASHLEY. She was totally wonderful. It took time to go through it all, but she was a real Champ. She knew her job inside and out and was totally professional, patient, and resourceful.
When I spoke with T-Mobile the “Indian Expert” did a credit check and told me I failed. I happen to have a “Very Good” credit rating, so that was the last straw. Ashley checked my credit and within minutes she was transferring my phone number and everything else to my AT&T account. So, I think Ashley should get a raise and I can say AT&T is the BEST! Plus, my bill is less too!
Promised by Rep:
A) $1000 credit for 1st trade in and $350 for 2nd trade in. Questioned evaluation several times in disbelief. Rep assured us we'd get $1,000 & $350. Rep told us we didn't have to hand over phones for 30 days and encouraged us to take them home to make sure everything transferred. When we returned, they told us not trade-in eligible.
B) Rep told us the 3 line Unlimited plan would be less than the 2 line Unlimited plan and that after those promised trade-in credits, our monthly bill would only increase from $132 to $164. Again, questioned Rep MULTIPLE times in disbelief and he assured us accuracy. Even heard him pitch the same "savings" to the lady he starting helping after us while we waited for phones to transfer data.... Received 1st monthly bill and it is $300.73. Store told us to call Loyalty Dept to dispute. Loyalty Dept told us we had to go to store to dispute.
We got a new phone as per a promotion and they were supposed to be free as per said promotion upon receipt of our old phone. We sent in a perfectly good phone but did not receive the credit because they stated that the screen does not turn on and they can't send us the phone back as proof that it does not work. What is to stop them from doing this with everyone.
AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution. I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law. They are simply thieves who should be behind bars like any other criminal.

I have been an AT&T customer for over 22 years. I was approached at a retail store by an AT&T salesman. I told him we’re already a customer but lately thinking about changing to another carrier. He quickly promised to give me a great deal, new phones for all 3 lines we currently have. He proceeded to sign me up for 2 free phones, unlimited data and calls, my bill will be lower. Seemed like it’s too good to be true and I asked him what’s the catch. He said, "No catch, you’re a VIP customer and we want to keep you." I told him I will speak with my husband and call him in an hour. He said, "Just sign now and you can call me to cancel," and gave me his number.
After signing he then proceeded to give me a form to return my current phones for the new one which I didn’t want to do since we bought and paid for our phones in full a year ago. again he said, "Call me and will work it work. I promise." Of course the number he gave me was fake. I went home and read the emails that came after signing at the store, I found out were that the offer comes with 3 year contract and to accept the offer I can’t keep my phones, I have to accept the new phones and trade my own which are a year old phones that we paid full price for. Also my new bill was $32 more. Called the VIP line 2 hours after I signed to cancel everything, they didn’t want to cancel and said the escalation department will be calling me within 24 hours and they will move mountains for me.
Five days later, no calls from escalation dept. We received the new phones but will not even open the box. Finally after several calls over 5 days, they gave me the number and ext. for the escalation dept. But of course I keep getting a messages that the person at that ext. is not in the office. Spoke with another person and they said, "We will reassign and you will be getting a call within 24 hours." No calls came through, called again to just cancel and get me a return label for the phones then I was told the supervisor called me but it showed my number is bad. I’m calling from that number which is an AT&T number, I haven’t received any calls. I feel defrauded and now I’m angry
AT&T are criminals. Was told if I left T-Mobile for AT&T they would lower my bill to $115 and I would get two free phones. All I had to do is trade my old phones in. But they don't let you just hand them in right then and there. You have to wait for a kit that comes in the mail. But the kit never comes. Even after you call twice and have video recordings of their agents say, "We're resending them." Then you call again and they tell you, "We can't take them now 'cause it's past 30 days," even though they didn't send the necessary kit to return them. Have a recording from their agent telling me I can't just FedEx the phones. They have to come in the kit that they never provide then try to hold you responsible. So I go from a promise of $115 a month and two free phones to now having to pay full price for the phones and getting bills for $220 a month. But hey, they offered me a $10 discount.
They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I called call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!!!
AT&T Wireless Company Information
- Company Name:
- AT&T Wireless
- Website:
- www.att.com
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