AT&T Wireless Reviews

After 20 years with ATT, I made the switch to Tmobile for better reception, unlimited data and better pricing in NYC. Mainly, the customer service on ATT online is horrible. Regular wait times of 30 min+ to resolve a refund after canceling service, and still not resolved. Told by customer agents to resolve a refund issue at one of the brick and mortar ATT stores, only to be told that that directions were incorrect and that I need to call ATT 1800 number, for which I have been waiting for 40 mins... and counting.

On March 22th, 2025, while I was shopping at the Walmart store in Germantown of Maryland, an AT&T sales representative approached to me and asked me to switch my wireless carrier from Verizon to AT&T, because AT&T and Walmart have a big discount promotion. She said with this discount promotion I only pay $86 for five lines, and I got four free new phones if I trade in my four old Verizon phones, and AT&T will pay for whatever left on my Verizon phones. The monthly bill around $160. If I sign up for auto pay, I will get $20 discount per line, which mean I only pay around $60 per month. The data plan is similar or better than the data plan that I was having at Verizon. I agreed and signed the contract. After I received and activated the new AT&T phones, I have mailed my old Verizon phones to AT&T. Guess what? AT&T sent me the $780 bill instead of $160 bill.

Beware of in home reps!!! My internet was down so had to call to get fixed. In home rep came at same time with repair guy. Scammed me! Told me my bill would a certain price and it has been a nightmare every month since. My bill is over 100.00 more than what I was told! We have 4 phones. He never once said, "Are your phones damaged." We had one with damage on back but wasn’t told this would affect price. Matter of fact I asked him and he said it wouldn’t matter! All he cared about was getting four new customers. After that I couldn’t get in touch with him. I did have some help with his boss but then he quit responding as well. I was with Verizon for 25 years and regret switching. I will be going back to Verizon as soon as I can! ATT has terrible customer service and in home reps who scam customers!

Service ... BAD, NO signal even in a big cities, now they come with something they call "TURBO" or something but... obviously we have to pay extra.... After giving a second chance to this company, I just wanted my commitment to end to leave this and never comeback again, the only good thing they have good is the customer service, but that doesn't fix the real issue.

ATT is a bunch of scammers authorized to steal you money. They discontinued your equipment and just sent you an email. You find out later and call and they only increase your bill and never sent the extenders needed leaving part of the house without signal… Total disaster, that's is why 5 start only have 200 and 1 start reviews have more than 5000!!! Jhon Stankey it's time for you to jump into this if not your att worldwide will be eaten by another big fish like T-Mobile or Verizon.

As a healthcare professional, I had a Very poor experience at this location and with ATT wireless customer service on the phone. We traded my iPhone 11 at this location. They not only didn’t pay us the $65 but refused to give the iPhone back upon our request. We canceled ATT on 4/7/25. I waited two months to get my $65 back. They also billed me for an entire month in April. Today after the fourth or fifth call the manager said that we will not receive any money from AT&T, not the trade-in and not the overcharge for 15 days after I switched, since we canceled.. The previous person had told me that we will receive a refund as a credit card or on my attached bank account.. ATT leadership is outrageous!!!

Has a terrible experience with AT&T sending my replacement phone to the wrong address. Called them after noticing tracking information said the phone was delivered but nowhere to be found. They said they sent the phone to the wrong address. I paid tax on another phone to be shipped to the correct address. When I checked the tracking information on the 2nd phone, it stated the wrong phone was being sent. I spent at least 3-4 hours on the phone with AT&T trying to get this problem worked out. AT&T wanted me to pay taxes on a 3rd phone, so they could try to fix their problem by sending me a 3rd phone, that apparently I am going to pay for. I refused to pay the taxes on the 3rd phone, because I felt at this point AT&T should have stepped in and did the right thing.

If you are thinking about AT&T Wireless DONT! Worst Customer Service I’ve ever had!

I’ve been an AT&T customer for over 30 years. The location where I live has poor cell tower reception. They have provided me multiple microcell towers over the course of 30 years to boost my reception. My recent Microsoft tower failed when I contacted AT&T. They said I can buy one, but they will not replace it. I find this horrible customer service. I would not buy AT&T if this is how they treat customers of 30 years. They set a precedence by giving me multiple cell towers over the course of 30 years and now all of a sudden they say no and I’m stuck with poor reception.

I switched my family over from T Mobile about 1.5 years ago when we needed an upgrade in phones. I was on an old plan but I had no option for upgrade. We each got new phones with trade in, and were offered rebates to lower my monthly bill. I should've never switched, coverage may have gotten better slightly, but not much. In the 8+ years I was with T Mobile they never raised my rates, AT&T just raised my rates again for the 2nd time and I am stuck in a 3 year contract. I wouldn't recommend them or refer them to a friend. I should've just paid to upgrade my devices and been done after 2 years. My 1st AT&T bill was $100 more than what I was paying for T Mobile and the rates have climbed since.

First of all, the prices are outrageous. I save at least $90 with other providers for same services. Exactly the same. Secondly, sometimes I lose connection entirely. It says my phone is not registered and I can only use emergency option. The customer service is a nightmare, to get ahold of someone you have to talk to robot that often doesn't understand you at all. Right now I've got a call from the customer service, they said they'd connect me to a representative in 1 min. I am still on hold 34 minutes in. If that's your way of you to say you never want to see me as your customer again, you have succeed.

I went to order a new phone and switch service to AT&T. Went through the whole process and then with no warning whatsoever I get an email saying they canceled my order. There was no explanation and no way of contacting them to find out why. They want you to use their AI chat which is useless for everything except maybe "how do I make a payment". AI is wrong 99.99999% of the time and the rest of the time it can't understand your question.

I contacted AT&T mobile to move my brother over to my account in March. The rep assured me that it would not be a problem and that it would only increase my current bill by $60.00 to port 2 lines from Spectrum to AT&T. She held on the phone while I contacted Spectrum, I went back to the line with the rep and she told me that for one of the lines since it was a balance I had to get a new phone. I ordered the new phone and told the rep several times that both lines had a balance. She told me that she was able to port the other line and sent me a sims card to insert in the phone. I was told that I would get a visa gift card to pay off both phones. Well because the 2nd line had a balance and they could not get the phone to work I had to get another phone and a new line. So guess what? They did not tell me that it disqualified me from receiving the visa gift card to pay off that line because the line had to be disconnected.

I purchased two phones due to a salesman coming to my door. He sold AT&T cell phones, DIRECTV, as well as kinetic Wi-Fi as a package deal. To be honest, I really didn’t care for any of the services, but AT&T cell service was the worst! The cell phones arrived within 2 days by UPS. It took an act of congress to set up the service. When I realize the high cost of the phone and what I was gonna pay for that service without covered streaming apps such as Apple TV, MLB network, Netflix, or NFL product. Which I was receiving for FREE (or already included in the price of my low monthly payment) w my original cell phone carrier.

I just got service with At&T in March. Got a phone Pixel 9. On the 3rd or 4th day of having the phone it would turn off and not work for days. On April 19, the phone stopped working, completely. Took it to AT&T store. They couldn't help, they suggested I take it to ubreakifix. Here it is May 1 and I still don't have my/a phone. Google seems to be dragging their feet on providing them with what they need to fix my phone. I have been without a phone a week and a 1 day.

Customer service at ATT store Sumter SC was exceptional. The manager Tina is special. Thank you for your kindness. It would be great if other stores took note. Looking forward to a lengthy dealing with ATT.

I left Verizon Wireless a little under two years ago because they wanted to use my debit card for auto pay. I went to AT&T where they said I could use my credit card for auto pay. Within four months they stated I had to change to a debit card or my rate would go up 5 dollars per phone. Now they want me to give them my routing number and checking account number or they will again raise my cost 5 dollars per phone. Shadiest company I’ve ever dealt with. I will be buying out my contact never to return.

Nearly 14 hours worth of chats just to order and activate new service. An error on ATT's part in every step of the process, and correcting all the problems takes forever due to an app and new account setup system that seems to be straight out of 2010, and agents who don't speak English well and don't read the details that are given and need everything repeated multiple times, don't actually understand the problems, just read from a teleprompter.

So you have a Data Breach, give us a $5 credit and now you're taking away the &10 promotion for debit card / credit card autopay paperless billing just for us to give you OUR BANK ACCOUNT INFORMATION to keep the saving. This company has proven our information is NOT SAFE with them.

We have been with AT&T for over 20 years. We have been screwed out of so much money due to every time Adeline. Or switch something on it. They take away your bonuses and your credits. For instance, we went into AT&T store in Lyndon, Utah, we bought a phone. 2 phones, they told us all these things were free and lo and behold it. They were a lot more bail. Then we find out a year and a 1/2 later which is my fault. Cause I did not pay attention to what they were charging is monthly. Have it insurance on our phones. Which?

We signed up for ATT through Costco. In less than 60 days we returned to Verizon. The entire process was the most stressful thing. From getting a phone that didn't work, 1 of 5 phones, to the customer service, waiting on the phone to get to speak with a rep and the return of phones. Everyone gave us different instructions. It has been a very stressful process and we are still working through it. Never again.

AT&T literally stole almost $600 from my bank account! They refused to give it back & lied several times during the phone call to customer service! I don't even have their equipment & I have no wiring in home. I went with Optima & have great service, they're ethical and they don't steal money.

Bought a new Samsung S 24 ultra February a 2024. They had a promo going on any Samsung, any condition, $1000 trade in. That was 14 months ago and I still haven’t received any credits. Be careful. They don’t always honor the trade-in promotions and that’s fine. After being a 17 year customer it’s time for me to move on.

Do not use their service. They have no logic and do not offer good customer service, I changed my account from a house phone to cell phone to keep our number when we moved out of state. AT&T sent us our final bill and our first bill to our new address for 2 months in a row. Then they started sending our bills to our old address, I am sure it was just a mistake. AT&T Customer service manager informed me that they do not make mistakes, and I must have requested this change and regardless of how it was done I still have to pay. Yes, I am so stupid that I do not know where I live, so I changed my address to my old address. What logic.

Service is unreliable and inconsistent. Very easy to set up but unfortunately horrible compared to other options when it comes to service. Also, if you try to cancel your service you have to cancel through the specific customer support that you have your service through (I have AT&T Air).

After reading all the negative reviews from people who have been or have just opened an account with AT&T. My wife and I have just opened an account with att. Now this is astonishing. Because I can’t even call my wife on her phone or vice versa. Not receiving any connection in our home, and then I have wait for 30 days for transfer PIN number, because I started service a few few days ago. And then I know what they’re going to do, they’ll tag me for a month's service. TERRIBLE.

ATT service is abysmal for the most part anywhere you attempt to use in the US. Even worse is they continue to deny multiple data breaches over the past years that have caused customers many issues with credit. When you do finally get fed up enough to leave they will hit you with final bills that are multiple times the amount you actually owe. Just save yourself the trouble and don't use them.

I have recently switched to AT&T wireless (from T mobile) through Costco and regret it very much! First, they sent us an iPhone with wrong memory size. When I called their customer support, after a LONG wait, they said I need to call back aftet 48 hours. On my second call, they said I need to exchange it to a right device. So I ordered another exchange only. Then from their confirmation email, I found they will ship it to a wrong location!

The WORST customer service I’ve ever experienced. They could not resolve my simple issue of a refund. I tried a phone call to customer service, the wait time was 24 to 30 minutes, used the website, and the Chat but didn’t understand my issue, live chat was no help at all!

This is my second time trading in my cell phone...The worst company...They charge you more for 1-3 months for your trade in until they...They get caught up??? The last time I went through this I was never given the credit!!! I wrote a letter to the VP of Operations. After 6 months, finally received notice that I was correct and I had overpaid. Now I’m going through this again....Why, why, why????

Sorry this is long but if you have ATT you may be interested. I've got a good one for you! So we start having issues with our landline thru Att this week. Call. Put in a ticket. Can't receive calls. The guy tells me they want to discontinue those types of services so depending upon the problem they may or may/may not fix but if they do will do so by end of the day. Evening comes we can't receive or make calls so I put in another ticket online about outgoing call issues. We only really keep the services because of our alarm system which came with the house. No fix by end of day. Next day a very not nice repair service person calls our cell phone and says, "We will not fix because we received a work order from Verizon to disconnect you because you were making them your service provider." Never ever. She said call them. We did and they had no record of such a request from us or to att.

We went to Costco and the sales person there talked us into going with AT&T. He said that our bill would be almost the same price as Verizon, that it would even go down in a year, that we'd get our phones for free (only would have to pay taxes on them) and that we would get my teacher discount even though we were putting it under my husband's name. Yep, none of that happened. Our bill is almost $45 more expensive than it was at Verizon. We're paying for both phones each month (we could have gotten them for free with Verizon), and the teacher discount did not work under my husband. I had to be the primary on the account. When we called the sales people they said we would have to wait two months to change it into my name. The person quoted me a price of $131.00 on the phone for what we'd be paying. That didn't happen.

I'm an ATT customer since 1998, even before it split in two companies. Sadly, I'm leaving ATT for Verizon because of the terrible service that ATT is providing now. 1) The prices become unjustifiably high. In comparison, Verizon gives me the same plan twice cheaper. 2) It's virtually impossible to get through the customer service to speak to alive representative. 3) About ten years ago, they have literally forced me cancel my unlimited-data plan and switch to the more expensive one. 4) Their deliver partner (UPS) has never delivered. Literally, I always had to get my package myself.

A longtime ATT customer here of over 30 years. Their prices have always been on the high end and now it seems they are getting even more greedy. They want your bank account info in order to get an auto pay discount. They never required that before. I switched to Mint Mobile today and pay less than 1/3 a month of what I was paying ATT. It’s a shame their greed has driven a long time loyal customer away.

Latest brainchild of AT&T (Cricket Wireless) to stop supporting email-to-text messages. Incredible! I wonder who was behind this dumb decision? I have been with this company for a long time but I will not accept been negatively affected by this misguided decision on their part. Needless to say I am actively looking to switch carriers and once I "jump ship" at&t will be in my blacklist forever!

I wish I could give the AT&T store in Springfield, MA 0 stars for my recent experience of trading in my old ATT phone to get the newer model. I specifically chose a Sunday afternoon to go into the store as I was told it’s the slowest day. Waited 30 mins for a sales associate whom took 3 hours to process my old phone trade in to a new phone. He built up the current smartwatch promo which I decided to buy per the associates LIES of the features it had! The associate offered to transfer my line to a business account once he found out I ran a business which took 2 hours.

ATT outright LIES to Secure Contracts. i.e. "Yes, sure you can Bundle" and instead of 1 Bill for Cell, Landline, Internet and TV I am now Paying Top Dollar on 3 Separate Bills. ATT Locks you in and Forces you to pay off your OVERPRICED PHONE by ridiculously DRAGGED OUT INSTALLMENTS. I Paid for Cloud for 16 months and Never Used it (9.99 per month) and they would only Reimburse me $30.00 of what I Overpaid to them. Always Something with this Company. Too many other Good Companies out there. Strongly Do NOT Recommend.

I wish I would’ve read the reviews before starting mobile service with AT&T. I was lied to and given inaccurate information throughout the entire process. Today was the last straw when I was hit with a bill for $228 for one line. I was told my bill would be adjusted because my trade in was not processed yet. Lied to get me to get the service! I’m so disgusted I got hoodwinked into leaving Spectrum for AT&T! My bill is supposed to be $89.The math ain’t mathing! If you are considering AT&T, don’t! They will never have me as a customer for anything else after this!

I’m extremely frustrated with my experience with AT&T. I signed up for a monthly plan, but was charged far more than I was originally told. When I questioned the higher fees, I got no clear answer and the charges just kept increasing. To make matters worse, when I tried to cancel the service, I was told I still had to pay extra fees to cancel. This feels like a scam, as I was never informed about these hidden charges when I first signed up. I feel completely misled and taken advantage of. If you're considering AT&T, be cautious, because my experience has left me disappointed and angry with how they operate.

Beware of AT&T prepaid. I recently switched my wife's phone over to AT&T. I set up the prepaid account online and requested to port her number from Verizon to AT&T. I filled out the account number and transfer pin. I was told that the porting would be done as soon as I activated the sim. I received the eSim card in the mail with the number ported. I activated the Sim and when finished was given a temporary number. I contacted AT&T customer support to get the Verizon number that was supposed to have been ported. I had already prepaid for the entire year, $300.00. I was told that the temporary number was not in the same service area as the number I wanted to port so I couldn't port the number. The only way to port the number was to set up a new account to get the number ported.

I returned 2 phones. Both with UPS tracking #s verifying both were delivered. ATT claimed 1 of the phones was not received and billed me. The problem began when I called customer service. After providing both tracking #s and a hour call they said the #s are invalid. I asked to speak with a manager and was blocked. Thank GOD I bought the service through COSTCO. Within minutes they verified the return and called ATT and a refund was processed. Lesson learned: do not buy direct from ATT. If I had I would have been screwed.

ATT is a nightmare!! Discounts mysteriously disappeared. Phantom charges mysteriously appeared. Save yourself - this company is disingenuous. There are much better choices out there. If there was ever a company that subscribed to the strategy of "caveat emptor," this is it.

AT&T has been a nightmare to work with. This started when I stopped in a independent store on Sunset Dr in Waukesha, Wisconsin. My cellphone was broke and I was eligible for a update. THey talked me into a Apple i14. Top of the line they said. This may be if you work in a office. I am a mason contractor. Meaning I work outside, get very dirty. Working with the elements of of outside, extreme heat, dust I found out this phone had issues to what I work with. On the same day, they talked me into fiber optic it was now available in our area. I was using AT&T for cell service for 15 years and Spectrum for internet about the same time. Yet back them Time Warner was my provider. Much better than Spectrum. On this day they were talking about Streaming, games,. Stuff we do not do. So after signing up for fiber optic and had an installation date. I left the store.

This has to be the worst of the worst of Wireless suppliers. Customer support is nonexistent and they can't even get the simplest things right. Going over to Verizon like everyone else I know. ATT is horrible.

I ended up with AT&T due to my service not working for only one phone. Went it, it took 4 hours to switch us over. My son and I had somewhere to be and it took a long time. The person who took care of us, didn't know what they were doing. Started me with 2 accounts, that I had to cancel. They still charged me for both accounts. Messed up which phone was connected to which account, even though that phone was the only one in use for that account. Wouldn't unlock the phone they mistakenly connected to the wrong account, and I had to buy a new phone in order to get away from the poor customer service I received. It was a mess. The phone we bought, and A15 kept trying to burn up, because it didn't come with a charger of any kind. The whole thing was a mess. Never again!

Since the middle of last year, my condo has been trying to do something very simple, update our key entry system which relies on AT&T. Something that should have taken a couple of weeks has turned into an 8 month ordeal. We discussed the options with the rep, signed the paperwork back in 2024, heard nothing from them for months, then they tell us they have us on the schedule for late January 2025. When I asked the rep why it took so long, his answer "be thankful you are scheduled".

RIPPED ME OFF. AT&T travel experience: Traveling out of the country on a one week cruise. Like a good traveler I called AT&T 2 weeks PRIOR to my arranged travel dates. I told the representative my family's complete itinerary. The places we would stop and that we would be at sea. I told the rep we would also have onboard full data packages but that we did not want to have any surprises with our cellular bill when returning. I needed two cellphones to be able to work while in a one week vacation in the Caribbean over the holidays. Doesn’t seem that difficult! They told me we need out of country service AND cruise service and the cost for this would be $100 each service per phone. Ok, in simple math that’s 2 services at $100 each = $200 per device. Great. $400 pre trip to have two unlimited cellphone coverage and data on this trip. Upon returning home from travel our cellphone bills ended up charging us $2,000.

I signed up for AT&T internet services in January 2025, during which I activated a promotion offering 40% off a headset. The promotion promised I would receive a link to purchase the headset within 6 weeks. However, after waiting for the promised time, I didn’t receive the email. I contacted AT&T support multiple times, and each time I was told to wait another 2 weeks. After several follow-ups, a representative even assured me that “I assure you, you will not have to reach us again for the same” and that the issue would be resolved within 7-10 business days. Despite all of this, I have still not received the promised email, and the issue remains unresolved. AT&T has failed to fulfill its promotional promise and has provided no meaningful solution or follow-up. I am extremely disappointed in AT&T’s customer service and their lack of accountability. I do not recommend them based on my experience.

AT&T phones and services should be incinerated. They are the worst of the worst cell phone service. Phones are Grade Z. I can stand next to a cell phone tower and they service still doesn’t work. I would give them a negative trillion stars if I had the choice.

I wish I could rate them even lower. We were AT&T (SBC, then another name I don’t remember) customers prior 1886. We first had phone service (back when everyone had a land line) then we added cellular in 1998. Added internet. Added direct TV. We were fully invested in AT&T. We became discouraged when large price breaks were offered to new clients. As an older account we’re weren’t eligible for the price breaks. First we changed our internet to another company. I had a router and they said I could send it back and wouldn’t be charged for it. All that needed to be done was print a return label and mail it in. I waited for a return label when it didn’t arrive (via email) I called again. Again it didn’t arrive, instead I was charged $70.00 because it wasn’t returned. I just gave up.

Yesterday I was around eleven mile John R area and could not use my phone. I had three, four bars and could not use my phone. Very embarrassing. NEVER had that problem with Verizon NEVER. Yes I restarted my phone and same thing. Lower price means less service I guess.

Horrible phone company. They sent me a free phone. I get the phone. The battery pack burned on the inside. They tell me I have a 10-15 day warranty which is ridiculous. Not enough time to see if the phone works properly. My phone caught fire within itself. Battery pack melted into the phone. Thank goodness my phone didn't catch fire. The phone on the outside perfect condition. No water damage, cracks, nothing. I'm livid they sent me a defective phone. Now they want $29 for me to receive a new phone. Never again!

I cancelled my AT&T account as their service is beyond bad! How this company remains in business with their service is beyond me. Their international service is beyond bad. No one knew what they were doing and finally I changed to T-Mobile.

I feel AT&T wireless engaged in a bit of bait and switch when my first bill was double the amount I was told. I had to contact them multiple times to receive the rebates I was promised and at the end of the day the cell service was terrible. I was told I could cancel the account and pay a prorated amount only to receive an enormous bill for the full month. I use a low cost carrier now that is far superior than AT&T at a fraction of the price. Save yourself the hassle and avoid them.

I have been with ATT since the days of Cingular Wireless. On a good day the signal is one bar. I called customer no service and after running cell tower tests they confirmed I needed a cell booster. They were happy to send me one if I paid to resolve their problem. Being a veteran I received a small discount. After discounts my watch cost was 8.50. When ATT added taxes and their made up fees the cost went up to 13.50. The company is all about made up fees. Fast forward to my visit to T Mobile store in my local Costco. I was given 3 iPhone 16 pros no charge. In addition Netflix Apple TV plus and Hulu no charge. Between trade in money back and Costco cash cards along with new customer rebates we are talking about 2K IN REAL MONEY BACK.

If there’s any possibility that you might run into hard times, do not sign up with AT&T. They will not help you and they do not care. Forget about extending a payment just 3 days. They will shut off your phones faster than you can blink.

I have been using AT&T for about 20 years. Their prices and itemized fees have made their cost through the roof. I have 6 phone lines, I cancelled 2 and that cut my monthly bill down by only $40.00. That is not acceptable. I will be finding a new mobile provider starting right now. Who has money to throw away and we’re being price gouged. Thank you AT&T for ripping me off for so long.

I had my email app problem solved by Michael at the Hamburg AT&T store. He did an outstanding job solving my problem that 3 other technicians could not do. He gets an A+ from me, I hope he gets promoted to store manager!!! The issue was with the Yahoo email app on my phone which after 8 years and 4 different phones stopped working. I explained I was a 35 year customer of AT&T.

I recently gave in to pressure and upgraded my phone through AT&T during a trade-in promotion. Even though my trade-in was accepted and was supposedly in grade-A condition, I ended up paying over $300 up front in “taxes and fees.” To add further insult, even though I was assured that I would be getting a $28 credit each month for my trade-in, by overall bill rose over $40 per month! When I called customer service for an explanation, it was explained to me, using “AT&T math” that I had previously been on an old AT&T plan, but that when I fell for their “free upgrade” scam, I was automatically moved to a new plan. Yep…same crappy service, but a “new” plan. BUYER BEWARE!!!

DO NOT DO BUSINESS WITH AT&T. Run like your hair is on fire. Tried an AT&T phone for a few weeks, service was worse than a cup and string. Returned the phone. They sent me refunds and then months later they set up recurring charges on my credit card for a closed account. When you call them you're put on 30+ minute holds and then get someone who is not fluent in English. I called my bank to stop the payments. Spoke to them. They said I had a zero balance but can't send an email or text to a non AT&T phone. They were supposed to be mailing a statement with a zero balance. Nope. I get an email a month later stating now the bill is late. Are you kidding? WORST MISTAKE I EVER MADE WAS TO GIVE AT&T A TRY. LEARN FROM MY MISTAKE. HORRIBLE SERVICE. FRAUDULENT CHARGES.

I have been a customer since before it was AT&T. Over 20 years. Each year they seem to chip away at my confidence. Pros: good coverage. Cons: Everything else. My elderly mother went into one of their locations to get a new phone and I told her to let me know what the increase in my bill was going to be. She told me the sales agent told her NOTHING. He switched my plan and we were to have the same service for less. My bill went up by over $100 a month even after I canceled all the extras he tacked onto the bill. He added the Next Up and insurance without asking me (she probably didn't know better but to sign for it). He sold her $234 worth of accessories! $234!!!! ACCESSORIES!

Worst phone customer service ever!!! Try to fix a problem after 5 hours with no results. No one wants to help. They just keep transferring to other people where you have to start all over with your problems. We canceled all our orders and we're totally disgusted.

I went through the entire process of purchasing a plan, including operator migration. Everything was approved, and while I was waiting to receive the device, the operator canceled the entire process without prior notice.

I called to check about switching my 4 lines over to ATT, I told the rep Taneesha that I have balances on a couple of my devices and she told me, "Since we want people to transfer we will pay the balance on your devices." I agree to switch then my phone gets locked and when I called att they tell me, "No we do not pay the balance." Now I'm here with no phone working and they aren't too keen on helping me either. Very horrible experience. I do not recommend for anyone.

Worst Company Ever! I spent months trying to transfer my husband’s phone where we would ACTUALLY get a bill. It has taken months! And then when we finally get to where we need a transfer pin they LIED to us as well as tried to lock a phone we have already purchased outright from BestBuy. Once we got everything transferred we are still fighting to get his original number moved over because again they don’t give you the right transfer pin! DO NOT DO BUISNESS WITH THESE CROOKS!

The amount that they tell you with all the fees will not be accurate. They can mess up on your bill and still over charge you and expect you to pay it. I will never get another AT&T phone after this. I’ve been on the phone with them since Christmas about this and still never got it resolved.

AT&T used to be a reputable wireless company. Over the years they have become a predatory. They offered to give me a certain amount of money for a trade in. My bill then went from $80 to $100. They have no senior programs for anyone who doesn't live in Florida. This is ridiculous so is it only for ** people, the old retirement community in Florida? Now they tell me that I was locked in for 3 years on this one phone. I've never heard such nonsense. I'm paying off the phone and leaving. This is ridiculous. Now I have to pay them $500 but anything to leave this rip off company.

I changed my phone service provider from T-Mobile to AT&T, after a sales agent assured me of AT&T could lower my bill of 450 a month to less and receive new phones, however that did not happen. My first bill was 890.00, I was furious thinking I was getting a better deal. (NOT), I spoke to several agents, and one told me I could lower my bill by sending in my old phones, and that I had 45 days to do so because I ordered them during the holiday, I was told to go to their corporate store and they would be able to send the phones in, however after speaking with a salesperson at the store he said, "I needed to call the 611 number to get the extension for the 45 days."

Can’t get coverage in my workplace. Can’t call, text or receive calls or text. So, I have to go outside to get a signal while my Verizon coworkers get service everywhere in the building. Do better AT&T!!

Shifted to a different phone carrier one day after billing cycle closed. Paid over $200 for a month of service that we did not use. Latest statement shows a refund for my phone, but nothing for wife phone. Called to clarify the issue, but had to deal with an idiot who could barely speak the English language and was unable to provide any assistance. Could not be transferred to any other agent or manager for assistance. I was told that I had to resolve the issue with the nearest ATT store. Now I clearly understand why there are so many unsatisfied customers and "1" for review.

On Tuesday of this week I went to my corporate AT&T store in Valdosta Georgia shopping for a phone. I was greeted by a manager who call himself Sean. I told him I was on a limited budget and he offered me a planner for $50.99. He also told me they had a ongoing special right now where I could trade in any Samsung Galaxy phone and get $1,000 credit to use towards a new phone. I asked him like 50 times if he was sure. He said yes. I asked, "Can you port my number? I have my number now for over 15 years and I would not do the deal if my number cannot be ported." He said, "I guarantee you the number will be ported over." I said, "Go ahead and let's do the deal." He did the deal and he was having a problem porting my number over. He said give it a couple of hours and the porting will come true.

Horrible experience. I went the store to get new phones. I agreed to a new monthly price. When I returned to bring back my old phones, the price was completely different. The person there was unable to help me. I was forced to spend an hour on the phone talking with a representative and then a manager to finally get a tiny bit of a fix. Then when I got my first bill, it was completely wrong. I was so frustrated; I filed a report with the Better Business Bureau and then got a actual phone call from an AT&T executive named Tiffany. Who proceeded to have an excuse for everything.

This is a horrible company. They will hit you with fee after fee after fee.. The app constantly glitches and crashes support is useless. I would never recommend to anyone to use them for phone or for internet.

Scammers! We’ve upgraded 4 phones with the trade in offer over the past few years. Every time it has been a nightmare to get the credit for the trade in phone. It takes a year and multiple, hour long phone calls to get the credit to the account. The current one we are dealing with was resolved in September but we still haven’t received credit and it’s now February. A 2 hour phone call with overseas customer service and they say it will take another week to get approval. Manager named “Marcus” could not answer what the approval was for even though he admitted they received my trade in phone. We’ve been customers of AT&T for 25+ years but we are ready to switch and cancel our fiber internet with them.

ABSOLUTELY TERRIBLE! DON'T DO IT! GO WITH SOMEONE ELSE!!! GO WITH ANYONE ELSE!!! The quality of your actual service (connectivity, etc.) is great--but IT'S NOT WORTH IT!!! This is the worst experience I've ever had with almost any company of any kind regarding anything in my entire life! THEY COULD CARE LESS ABOUT YOU, WHAT YOU'RE SUPPOSED TO BE PAYING EACH MONTH, OR WHAT YOU THINK OF THEIR SERVICE!

I would not choose AT&T again. It was my grave mistake to go with AT&T. Please think twice before you go with AT&T. I have been over the phone with customer service for 35 minutes just to talk to manager and still didn't get solutions.

Don’t waste your time with AT&T. After being a loyal customer for nearly 4 years they have mercilessly screwed me over. Service wasn’t always horrible, but I found myself stranded more times than not because my service went out. I ordered a new phone, at the time it was new, iPhone 13 Pro Max. And my phone came glitchy and not as great as other iPhone 13s especially on calls and the speaker in the phone. And now I’m getting charged for two bills, one month I didn’t even use and the worst part is AT&T employees told me it would cancel free of charge. Now I’m stuck with a $200 phone bill because they decided to lie to their customers. And if was not uncommon to see my bills raise in pricing almost every month after starting with them, even after the plan I had the whole time became outdated a year into the service. Very unsatisfied as a leaving customer and I won’t ever be returning.

I was not happy at all with the AT&T wireless service. I would constantly drop calls while driving and my wife had no signal at all inside of her school. She had to leave her office and go outside to get little service to receive and make calls. I feel that I was ripped off and was not happy to pay my last bill. I felt that AT&T owed me a refund for the terrible service that I received since my family had the plan. Not happy at all with AT&T.

DO NOT BUY FROM THEM!!! I got stopped at Target to save money by one of their reps. They falsified the contract details and had me sign a contract with details about a phone I didn’t own to trade in and told me on the back end that not only was my bill going up over $100 that now that they have the accurate information about my trade in phones I owe about $900 per phone.

I've had AT&T for a while. They do offer a lot extra protection and insurance that helps out!! But I do have a lot to say about a company that has never answered me back on never receiving some promotion promises. Plus felled installation dates for internet. Through that process, I had one salesman to another lady and too a third try to sell me the same internet at prices that varied between $35!! I had to get over 4 phones in the past 4 months. Because of calls being forwarded to someone's phone. My family told me, "Why is this girl answering your phone and not you." By this I missed important phone calls.

We switched over from Verizon to AT&T 4 months ago. We were locked into paying $159 (after taxes and fees) and for the last 4 month, we have been over charged well over $1000. Part of the promotion that we took part of , was for 2 iPhones, and 2 Apple Watches (which was a bogo deal) well needless to say, that was not the case. Which month were charged anywhere from $250-$500, and the month of December we were charged TWICE with different amounts. The customer service is an absolute nightmare. Spending hours on the phone only to never have anything resolved. The customer service that employees are able to call in a use is terrible also. We were at the store with the store manager during one of our many calls, and the reps were nasty to the manager right in front of us. Absolutely mind blowing and does not set a good tone for this company. Wasted 4 months of time and money on this company. Should’ve never left Verizon.

Terrible experience with trade-ins. I did 3 trade-ins over the phone with representative Pamela on 12/7/24, she explained my monthly fee for the trade in will be $0.00 - because I was going to receive trade-in credits plus I had $500 loyalty credit per line to cover any difference up to $13.88 per month. I verified several times during my call that my monthly payment was going to be $0.00 and that was confirmed by the Rep. When the credits were applied they only did the trade-in credit, and 1 of the lines they did the loyalty credit but not the trade-in. When I called they said that for that line the trade-in box was received but not the phone. At the end, they gave me the trade-in value for that phone but they refused to give any loyalty credits. AT&T provides false information to their customer. Now I'm stuck with monthly payments in all 3 trade-ins for 36 months.

Long term customer of ATT family plan with multiple lines. Victim for both Promo’s advertised ATT did not honor. Cost me lots of money I would not have signed up for on phone upgrade with return of device. Been fighting ATT thru BBB x 3 now over 1.5 yrs to get them to honor the advertised promo. Office of President contacts you after complaint and they say they are resolving and agree and then don’t follow thru hoping you will drop it. They then lie and state they did. ATT becoming famous I notice for Bait and switch. I now am forced to small claims court and attorney general. I will never do business with dishonesty again.

I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan ** at Central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900.

I was a loyal and happy member of the AT&T family for almost 15+ years last year. I had a misfortune of the loss of my phones due to a fire and theft. I claimed an insurance reimbursement and was denied so for the past year I have been paying $140 a month for no use of the phone and the no use of the service I did have the two phones that was lost on the next program. I understand that I still had to pay those phones and I had no problem with that. I suspended my service And still was being charged $140 a month.

Worst nightmare of service I ever received in my life. Like dominoes, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out whose behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day.

On Wednesday, April 17, 2024, 3:26:53 PM, we were given a written quote from AT&T representative Teala, for our business. We agreed on the quote and moved our services from T-Mobile who we had been with for many years. This contract would have our company paying $180.00/month and $430.00 after 24 months. Starting with the first month, June, our bills were $171.38, $688.28, $323.93, $312.13, $337.31, $337.31 (December). We made several calls to AT&T during this period and was told that adjustments would be made, and they would give us credit, none of which happened. Below is a summary, from the representative, of our most recent call AT&T Business Communications <AssistEdgeASKS@amcustomercare.att-mail.com>:

Worst carrier to have. They will charge you for things you don’t have or was not told to cancel and then not want to refund you back or credit your account back the money they took. I wish I could switch carriers right now but I can’t.

Do not use AT&T. Canceled the cell phone within the 30 day Costco period and is in collections for a 2 month service period. AT@T does not care and it shows. Criminal and allowed because the average person can not defend themselves. Do not use AT&T.

The buried wire service has been a disappointment and inconvenience. In Harvest Alabama, our tech was scheduled jan 10th, and it was no call no show. Then rescheduled on Jan 18th, the tech showed up, did not call or leave a voicemail. He said he couldn't perform the work. They originally left a unburied wire across my neighbors driveway and yard. The wire has been unburied for over three weeks.

Even though my Wife's $1800 Samsung Fold 5 phone is under extended warranty, for which we pay a monthly fee, AT&T tech support insisted we needed to buy a new phone and pay a $300 deductible, insisting that ours phone was unrepairable. We knew uBreakifix could repair it, and after having to escalate our complaint, AT&T finally agreed to let us bring in for repair. uBreakifix said it was an easy repair and it was repaired perfectly, in 2 hours!! All for only our deductible of $29. It's a shame how unethical AT&T is.

I am a new customer and I purchased a phone online. My money was deducted and they to canceled the order literally 2 min later. Now I am made to wait 3 days for my money to return. Not to mention they stated they didn't see the order then saw the order.

AT&T has locked my cell phone and refuses to unlock it. Salesmen in-store and customer service failed to disclose to me their policy of requiring service for 6 months until after I purchased service with another carrier but couldn't use it because my phone was locked. This lack of disclosure about the 6-month service requirement has caused me significant distress and financial inconvenience. I meet the requirements listed on their website to unlock it. I requested an unlock but the male tech support refuses, was rude and he yelled at me. The store employees said I will have to purchase another wireless phone. I have a family and have been without cellular service for a week and customer service knew my intention to end prepaid service with AT&T. I've paid for service with another carrier but can't use it. It took days to reach anyone and I had big problems initially starting my prepaid service which, should have been a red flag.

We switched to AT&T from Verizon. We worked with a representative named Marcus at the Main St. location in Meridian, ID. Marcus showed us the wireless plans, told us about available incentives. We signed up for the lowest cost unlimited plan, or at least we thought we did. Marcus told us we would each receive a $100 gift card after a few months.

FirsNet thru ATT is supposed to be for first responders. I am a Registered Nurse and have provided proof of such information. My phone was restricted. For the inconvenience I request to just have Att and remove first net. Indian sounding first net representative disconnected my phone instead. I happen to be admin on call with my clinicians or home health care center having a way to contact me! This is VERY unacceptable!

On October 02, 2024 I visited the AT&T store located at 1706 W. Tennessee St. Tallahassee FL. I was looking to trade in my Z-Flip-4 phone for an iPhone, the sales rep stated that there is an $830 trade for my phone to an iPhone, with that in mind I agreed to the upgrade. The paperwork started. I walked out with an iPhone 16 Pro, case, and screen protector. I was told I needed to turn in my Z-Flip phone within 30 days (which gave me time to move files, etc. from my old phone to the new one). October 16, I returned to the store to turn in my old phone. It was then I was told the $830 promotion was no longer available in the computer, however; the sales rep made a phone call to Firstnet/AT&T. I was present during the call as the call was on speaker. The outcome was that they would honor the $830 credit spread over the 3 years ($23.06 per month) and it would take several billing cycles for everything to work out. I walked out feeling satisfied.

I will never recommend anybody to use AT&T phone services. Absolutely the worst customer care, including customer care and In store. They can’t even assist with a simple phone upgrade. They messed up my entire account. If you go to a local store, they really don’t care to help you unless you’re buying something new. Customer service will continuously transfer you keeping you on the phone for hours, and then still can’t help you. I absolutely hate this company.

I did not realize that prepaid phone sims and cards from AT&T are truly a promised contract that you must fulfill. First off, when you but the sim card you must pay $30 to activate it! Then after that you must pay $30 every 26 days in order to have your prepaid service active or else they deactivate it you have to pay to activate it again! This is opposite of what prepaid is supposed to be. I can not be more disappointed in AT&T for this false advertisement for prepaid. The card you buy directs you to a website that is a hundreds of paragraphs long on what you are agreeing to.

I have had good cell coverage, but when calling their customer service to see if my phone was unlocked, they said it would take 1-3 business days to figure this information out (I have NO idea why it takes so long). 5 business days later, I got an email saying my phone was locked. I called to see how much was owed on it, and customer service said to disregard the email, my phone is unlocked. As it turns out, it was locked, making me go two days without phone service.

Be VERY careful. I have heard of a bunch of people being quoted one monthly fee and getting billed a substantially higher fee. I was quoted $81 and am being billed $244. I have been trying for 6 months to get this fixed. Every time I check it's just another story or excuse. The district manager even opened a case two months ago and still has not resolved my issue. Do nothing without written proof if you must do business with this location. Corporate seems to be unwilling to solve this and are choosing to back the store manager. See google reviews for more stories like mine. Lot more to the story. It would blow your mind if I told it.

I currently use AT&T for my wireless provider. The way they conduct their business is ridiculous. I have 5 phone lines with them and only one of the lines has the upgrade offer, where you pay a small fee each month so at any point you want to upgrade you can. How is one line signed up but not the other 4. Why would we have that service on only one? They said that it has to be an add on at the time of purchase and I didn't ask for the addition. Well, guess what? I didn't ask for it on the 1 line that has it either but it has it. How convenient for them. And why can no one seem to answer my questions about it? And of course there is nothing they can do. I pay hundreds of dollars each moth and they are by far the most unprofessional cell company to date.

I recently bought a couple accessories for a new iPhone at the AT&T store in Hillsboro, TX, & one of them was defective & kept falling off. So I went back to the store to hopefully get it replaced & they told me I had to come back the next day to speak with a manager. So I come back the next day & the manager says that I told the girl the day before that I dropped my phone & that is why the camera protector would not stay in place. First of all, I never dropped my new phone nor did I ever say to the salesperson that I dropped my phone. She put the camera protector on my phone for me right after I purchased it, & it never stuck properly. It fell off on its own that same day. So she not only put it on wrong, she then lied to her manager trying to blame me. They did not replace it. I had to buy a new one, but insisted on putting it on my phone myself. Please be careful of these dishonest people & take your business elsewhere. They are not helpful & not honest.

When dealing with my father’s estate after he passed away, AT&T was by far my biggest headache! They would not allow me to cancel his service over the phone. When going to the store to provide documentation of his death, I had to wait over an hour to be helped. I was told by the store that I would receive a final bill to be paid… I went to the store to pay by check (I told them I was paying by check when I walked in the door) only to wait another 15 minutes to then be told they don’t accept checks and have no idea where I should mail the payment! I have never seen such incompetence! Dealing with the death of a loved one is hard enough! They shouldn’t purposefully make it harder!

I want to put the truth out there. I have honestly invested at least 24-40 HOURS of my life being back and forth on the phone with agents and managers constantly being given promises and assurances that the issue with my booking is resolved and it won’t happen again to only harden AGAIN A WITHIN THE NEXT BILLING CYCLE. I’m exhausted and I’m tired and I’m why frustrated I could literally cry because I feel like I’m going in circles I’m going backwards and I never get anything resolved.

I have AT&T internet, I was recently told it needed to be changed over from copper to fiber, when the internet repair tech showed up another person was with him. I thought he was with the internet changeover, he asked to come in the house, come to find out he was a att in home sales rep selling cellphone, Vernon **, he went back and forth with his Mgr on the phone about discounts and promotions, he finally gave me a monthly price total, I went over with him I needed total, tax fees everything monthly total! I even called him back not long after he left to confirm monthly total, he agreed everything was what he told me.

I am extremely disappointed with the experience I’ve had with your customer agents. They have demonstrated incompetence and misled me into agreements without transparency. Despite my specific service requests, they chose to proceed differently. Due to these issues, I have decided to cancel my lines.

I in error switched my cellphone provider from T-Mobile to AT&T. Biggest mistake I could've ever made. Have had nothing but trouble ever since. Tried getting help online, by phone and in store with no help. Here are just a few issues I've experienced: phone does not ring for incoming calls at times and doesn't show me there was a call I only find out when I go to current calls. When I miss a call and it goes to voicemail at times it tells the caller they've reached and invalid voicemail box and won't allow a voice message. This has occurred for friends, family and even doctors' offices. Callers have been told the number they tried calling was invalid. Attempting to contact this company by phone or online is like trying to pull a tooth out of an awake grizzly near, and as much fun too.

I have emerged from a nearly 3-week process of calls and face-to-face meetings that consumed several hours per day. I started the journey with confidence and peace of mind. My spirit and well-being declined as I got lost in a series of mistakes, deception and fearfulness. In the end, I had to accept defeat and take whatever the AT&T would give me. Maybe you can learn a lesson from my travails and avoid similarly bad results. Or maybe you will get the same bad results but feel solace knowing that at least one other person has deeply suffered at the hands of the phone company. My sad story follows.

I was on someone else’s account, and ended up taking my two lines and transferring them onto my own account. When this is done, they ONLY allow you to do it over the phone. After the transfer - My insurance was taken off not only my 2 devices but my girlfriend’s 2 devices on the previous line as well. ATT told me I couldn’t have insurance because it has to be there from the first 30 days. This took 6 - 1 to 2 hour phone calls to get straightened out.

We had this service for less than 24 hours. We were lied to about transferring service from our previous provider. Our bill was suppose to be less each month, we were told to drop off our old phones to an AT&T store once we received our new phones, and our current phones would be paid in full for transferring service. Went to drop off the phones at AT&T and were told we were mislead and we have to mail back the phones and we should have received boxes. We were told we could have kept our current phones, we were told our bill was the same as our previous provider, and were told we were “scammed”. We waited for 4 hours and never spoke to an AT&T representative. A nightmare to transfer back to previous provider. Stay away, pay a little more if needed. This was just a ridiculous experience.

We have been customers of AT&T Wireless for years, but due to the high rates for AT&T we opted to go to another carrier. It took 4 phone calls to AT&T, with numerous persons, and many lies on AT&T's part. We finally contacted our new carrier explaining that AT&T would not unlock our cell phones (which we own!!). Once contacted by our new carrier AT&T shut off our service with no notice (service is paid in full for 2 more weeks). I have congestive heart failure, so AT&T's lack of customer service and shutting down our cell phones was unacceptable and medically dangerous to me!!! I urge anyone thinking of using AT&T to go somewhere else and use any other wireless company!!! AT&T is lucky we are not contacting an attorney regarding the phone and service turn off prior to the end of our contract!!!!

A scammer took over my daughter's phone number by purchasing a new phone and activating it with a new eSim on the new phone. It's easy enough to file a report on the fraud, however I have worked through 3 different phone numbers in the last 4 days and still have 0 progress on getting my daughter's phone turned back on with her phone number. I've spoken to people from Oklahoma to Cairo Egypt and still have yet to speak with anyone in the fraud department, which everyone says is the only ones that can fix the issue.

Horrible customer service! I don’t know what has happened to ATT, but after 20 plus years, and 4 products, to a tune of 400.00 a month, I’m ready to go! I thought something would turn around..,it used to not be this way but it is HORRIBLE! There is no way I should have to invest HOURS trying to speak to a customer service supervisor! One who speaks ENGLISH THAT YOU CAN UNDERSTAND.

I just purchased an Android tablet S10 from the AT&T store. An hour later when I got home, I decided I did not want it. Because I want the iPad Pro-13. I called AT&T right away to cancel the order, I spoke with 3 representatives, and I was told I could not cancel because the order was already being processed to ship. That is a serious inconvenience for the customer because this is Thanksgiving eve, and tomorrow is Thanksgiving and nothing is going to ship out between tonight and Thursday November 28th, 2024. I have been with AT&T over a decade, I will certainly take my business to its competitor. I wish, I could give AT&T zero star. The tablet will be shipped to their store, now I have to wait to return the tablet at the time. I do not want it!!!!

In a small town in Texas AT&T was great. I talked my daughter into switching but she is in Albuquerque, NM. There is NO 5G service here, anywhere. I don't understand how a city as large as Albuquerque doesn't have 5G from AT&T, but T Mobile and Metro PCS does.

Horrible customer service. I opened new lines of service and the service has been terrible. When I look at my area coverage map it shows I have 5g and I struggle to even make a call so we were deciding to even stay. Come to find out they won’t even take our trades in anymore and we are with firstnet. What a way to help you law enforcement. At&t is a joke.

I moved to the mission district San Francisco, on Valencia street in the last week of October. In my previous apartment, I was using AT&T Internet and wanted to shift the AT&T Internet device in my new apartment. It did not work because of some wiring issues in the building. AT&T arranged a visit of technician to fix it on October 28th.

I have spent the last year trying to get into my account as we have restatements. Today was last straw as I was hung up on. When I called back first thing I asked, "If we get disconnected can you please call me back." Guess what no call!!! I have been a customer for over 25 years. Taking my business elsewhere.

I attempted to change my carrier service to ATT and after 18.5 hours on the phone was left with no service for 5 days and met with very poor Customer Service to remedy the problem. It took another 3.5 hours to retrieve my transfer pin so could change to Verizon who had me up and going in 20 minutes! The kicker is the ATT bill received for $137.00, after 2 hours disputing the charges was told “I owe them”! Attorney General and Better Business Bureau... here I come! Buyer Beware!!

I have been an ATT customer for 25+ years. My cousin passed away on 9/24 and I have been trying to return the iPhone that she purchased under installments in August. For almost 2 months I have spent countless hours either on hold or put in phone loops at ATT. No one knows what to do for me to send the phone back. I was told by a rep to take the phone to an ATT store and they could ship back.

Formal Complaint Regarding Billing Discrepancies, Unfulfilled Promises, and Service Issues. AT&T Customer Service, I am writing to formally lodge a complaint regarding a series of billing discrepancies, unfulfilled promises, and unsatisfactory customer service that I have encountered since switching my account to AT&T on July 14th.

Unbelievable. After looking through the plans offered I decided on one of their pre-paid plans for my wife and I. When I got to the check-out I was informed that something went wrong and directed to call a specific number. My call was transferred through several people and I was directed to a AT&T store (30 miles away) where I was given a different number to call.

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

We have been with AT&T mobile service for almost twenty (20) years. We have four (4) devices. However, after this long term relationship we are looking a dissolving the connection. This is why. Our AT&T plan was setup as: four (4) devices with unlimited talk and text with nine (9) gig monthly data (with rollover). For that service provided we paid a monthly fee that varied very little. In July of 2022 our monthly statement increased five (5) dollars. When AT&T was contacted the reply was 'you are on an old plan that is no longer offered'. The increase is keep this plan you pay the increase. OR you can upgrade to a new plan. If we upgrade to a new plan (that does not fit our needs) the monthly cost would increase about fifty ($50.00) per statement. "We accepted the increase is stayed with our current Plan".

AT&T disappointed me in a big way, and I will never use their cell phone service again. Their administration is really poor, and if you've given them a credit card number to debit each month, be very careful. I received conflicting and information from different people, and found their Customer Service really lousy and irritating. Do they even train the people?

In September, after almost thirty (30) years as a loyal AT&T Wireless customer, AT&T decided to raise our rates by $20 a month. The explanation provided stated this additional fee was applied to all "Grandfathered-In" accounts, and intended to pay for their new 5G service. However, our cell phones are not on AT&T's 5G service. So, in reality, this additional $20 monthly fee is aimed at long-term customers, primarily senior citizens, to have us pay for a service we don't yet use.

I have great respect for dedicated retail consultants, especially those I know working for AT&T/|Prime Communications. However, after being lied to by customer service regarding her employment with the company and receiving no response following an apathetic apology from the Office of the President, despite submitting evidence of what I endured at the hands of one of their employees, I will never return as a customer.

I've been a customer of AT&T since 2010, I've always paid my bill on time and have had several upgrades over the years without any issues. In September I got an offer to trade in my wife's and my iPhone 12 pro's for $1000 a piece. Normally, I would sell our old Iphones for several hundreds of dollars on eBay and pay off the new phones over time, but this promotion was too good to pass up, so I signed up for it on 9/23/24. So I sent in our trade ins with the box and shipping label that they provided. After waiting over a month for credit, I decided to call AT&T to see what the hold up was since I just got a bill for close to $300 dollars.

AT&T has the worst customer service I’ve ever experienced. Every issue requires not just one, but four to five calls—sometimes even more—just to have a chance at getting it resolved. Each time I call, I’m met with a new answer or conflicting information, making it impossible to feel confident that anyone truly knows how to help. It’s incredibly frustrating and time-consuming. If you’re considering a mobile carrier, I would strongly recommend looking elsewhere. AT&T used to be known for quality and reliability, but it’s clear that those values have taken a back seat. I’m genuinely disappointed in what this company’s customer service has become.

Liars, liars, liars, we were told to switch to ATT and promise that we were going to get credit for our phone and we were going to able to pay for the balance anytime. Don't listen to the lies the salesperson. They are only a pitch to get you. We were ready to pay for the balance and they told us we had to stay with them for 36 month in order to get the credit for the trade. They get you in a contract with them without you know it. Their practice are very devious if not outright illegal. We just disconnect with them. They kept our phone and now they want us to pay full price for their phone. In another word they stole our phones. Do not deal with this company!!! It's all a lie. Scam!!!! And their service on top of any thing stinks... WEAK SIGNAL!!!

Horrible horrible customer service. I haven’t had internet since September 19th!!! Spent hours and hours on the phone and 0 changed…. My service was suspended by mistake and it was supposed to be turned on multiple times and nothing changed…. The original date for restore was 10/24. I spent hours on the phone over the last day and they are doing nothing!!! Do not get internet air from them!!!!

Unfortunately, ATT has become an extremely unethical company. After more than 10 years of loyalty, our small nonprofit organization for the arts has been treated poorly. ATT lies about credits owed to customers; which are not applied to the corresponding billing cycle, or ever unless we call to complain several times about it. They offer promotions that suddenly end; therefore are not applied to the account, and they use the excuse of technicians on strike to delay support services requested for a week. However, the bill doesn’t reflect the days in which customers were without phone and internet services. Agents constantly apologize but don’t resolve the issue. Additionally, agents lie saying they are supervisors. Shame on this corporation. This comment will be made public to alert others to be aware of unacceptable business conduct by ATT.

Sandra C, from the "Office of the President" is a professional con artist. She raised my wireless price from $50 per month to $78 per month even though my contract shows a $20 a monthly credit because I filed a complaint against her and AT&T with the Better Business Bureau for scamming with intentional infliction of emotional distress and because I am a senior citizen over 70 years of age and is discriminating against me because of my age and my complaints. I am reporting elderly abuse.

I have been a customer for over 10+yrs, and due to increasing bill rates had changed my plan, after chatting with an agent who confirmed in writing that the new plan would have my already existing company discount on it, after a month when I don't see the bill amount changing they have now said that my discount doesn't qualify for this plan, two different agents saying the same thing, they are dutybound to give this discount.

Bad website, too many errors, checking status for refund is nowhere to be found. It gets very frustrating. Customer service is ok but not the perfect. Other than that, plans etc. is all good. Returning can be hassle.

Beware! AT&T Wireless is not worthy of one star for a rating. I had to select a one-star in order for my review to be submitted. This company stole from me when I decided to go with the company's service. They sent me 4 new phones to activate my new account. My original cell phone company offered me a better deal. Therefore, I never started an account with AT&T. I sent the new phones back to AT&T within the prescribed timeframe and explained that I wanted them to delete/remove my contact. In turn, they moved forward with processing the contact and with establishing the account. They did not send my refund back because someone within their company stole our 4 phones and they blamed us for the transaction. We had tracking information to show the phones went back to their company.

Katy works in the Dothan, Al store. She has wonderful customer service skills. She helped me locate and reset my son’s broken IPhone. She is so kind and very knowledgeable. Thank you Katy for your patience, Vicki

I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

After switching accounts from gf to mine, the phone stopped working. I was told fraud even though I'm in person with ID. A Gulf War Vet. They said to get access I need to confirm a text. Makes no sense, service was cut off. Even store manager said this is severely wrong. Ended losing my # and went to Verizon, closed account and paid balances at AT and T as per manager on phone. Now I. Collection for time period I need er had phone. That's fraud. Hours of calling and no one can fix. Transferred 8 times. Still no fix. It's a scam common to at and t to balance bill after cancelation. Scumbags.

I wasn't aware that our neighborhood AT&T 'mandatory installation' for fiber optic internet also included a visit from AT&T sales rep: Victor M, coming unannounced in to my house with the installer and spending the entire afternoon using honey dipping sales tactics to grift us into AT&T phone service. We were caught off guard, but Victor was successful in promising my family money saved on switching our phone service to AT&T, while not incurring any cancellation costs or device termination fees for our existing Verizon plan.

AT&T coverage is really good, especially since I work in several different States throughout the year. However, their voicemail leaves A LOT to be desired. When I am somewhere that my cell signal is very weak or nonexistent if someone leaves me a Voice Mail, their phone number doesn't show, and AT&T Voice mail does not have an option to return the phone call. It is unacceptable that in this day and age, with all of the so-called technology that we have, they cannot have this option. As far as the AT&T App, it is good for paying your bill, but it is not very user-friendly.

These people goes up EVERY MONTH!!! They charge you double like: They charge you $20 if you don't let them go into your account and get the money, and then they charge you another $20 to pay your bill! They call it a “One time charge”. That's $40 I have to pay every month is my penalty for NOT letting them go onto my account. I'm done with this new company I came to. I totally regret coming here but I'm going back to Metro Pcs where my bill was $50 a month EVERY month for 5yrs before I came to this rip-off company!

Went to local ATT store to drop an unused line & see if I could lower bill. Agent tells me I'm on old plan & can get new plan & continue unlimited data on all devices. 2 days later I'm getting billing for additional data on hotspot device. I talk to store & online reps and after 9 agents multiple dropped calls & 4 days bottom line is ATT refuses to give me unlimited data on hotspot & refuses to put me back on old plan. BAIT & SWITCH! Have reported them to state PSC, FTC, CFPB, and FCC. Talking to attorney to see if it's worth pursuing. Alternate plan is to drop hotspot & phone line & just use iPad hotspot to replace it.

I’ve been an ATT mobile customer for over 25 years. This time I wanted to upgrade my iPhone, instead of going to an Apple Store or into an ATT store, I processed an upgrade from v14 to iPhone 16 via my ATT mobile app. The descriptions were very confusing. I wanted to replace my phone with the same kind - I have an iPhone plus larger format. Moreover, I was out of town and the device would arrive a week before I returned. I worried about doing the change from my old phone to the new phone by myself, but figured I could just walk into an ATT store for assistance. I had time to do this on my second day back from being away.

Since switching back to ATT from Boost, absolutely the worst mistake I could have done. Customer service support is horrible, they do not understand what you are saying to them, they hang up on you and say the issue is solved when it's not and you don't find out until the next bill that they did nothing to help you.

They are hiring oversea staff, who can barely do anything to help and would repeat themselves 5-10times after every conversation. My account was put on vacation hold for no reason and apparently no one can figure out why and this took them an hour, this is not the first time this happen to my account. Random services were added onto my account without my knowledge and it take them forever to figure it out and the refund process is still ongoing. This time the exact same problems. So, after an hour of not knowing what going on the customer services lady, finally give up and transfer my call to a tech, it said that there is an estimated 15min wait. It is 2.5hrs later, I am still on hold.

On 9/18- I tried to upgrade my Google Pixel 6 pro to a Samsung Galaxy 24+ online. I had problems, so I had to contact AT&T via chat. They called me and did the entire transaction including payment. It went easy and I received the phone on 9/23. I did my data transfer and put in my sim card on 9/25, immediately my account was shut down at 6:15pm. I didn't understand what happened, so I had to use another cell phone to contact AT&T. It took 20 mins to get a rep on the line.

ATT is NOT helping their customers who are victims of Hurricane Helene! Customer service is SO bad! I had to up my plan and pay them more money during this horrible time! This is sad to know this company couldn’t care less about hurricane victims!

AT&T used to be a company that I felt I could trust. That is no longer the case. I was forced by a salesman to buy phone insurance for my new phone, I’ve never bought insurance for any phone because I have never lost my phone or had any need for insurance. My phone was stolen 1st time ever and since I had insurance I filed a claim with Asurion. Huge mistake. Neither AT&T or Asurion ever provided me with the terms and conditions of filing a claim or the cost of the deductible. My insurance cost was $17 a month, not huge, but when I filed a claim for my stolen phone my deductible was $275. Again no one informed me of that high of a deductible.

Run, do not use AT&T unless you like them going in your bank account taking what they want when they want. Then when you call about the issue you get put on hold and passed from one person to the next. I asked for corporate's number to file a complaint and the employee kept me on hold for 30 minutes then hung up on me and didn't call me back. They took $222 and said they refunded it and the issue is with my bank, call my bank. I said, "No my issue is with you guys taking money when you were suppose to." So the employee gave me a number to give my bank and they should be able to find out where my money is. Remind you it took 2 hours for me to get this number. I called my bank and they said that number is useless and AT&T still hasn't sent refund. I hate AT&T