AT&T Wireless Reviews

I have been with ATT since the days of Cingular Wireless. On a good day the signal is one bar. I called customer no service and after running cell tower tests they confirmed I needed a cell booster. They were happy to send me one if I paid to resolve their problem. Being a veteran I received a small discount. After discounts my watch cost was 8.50. When ATT added taxes and their made up fees the cost went up to 13.50. The company is all about made up fees. Fast forward to my visit to T Mobile store in my local Costco. I was given 3 iPhone 16 pros no charge. In addition Netflix Apple TV plus and Hulu no charge. Between trade in money back and Costco cash cards along with new customer rebates we are talking about 2K IN REAL MONEY BACK.

If there’s any possibility that you might run into hard times, do not sign up with AT&T. They will not help you and they do not care. Forget about extending a payment just 3 days. They will shut off your phones faster than you can blink.

I have been using AT&T for about 20 years. Their prices and itemized fees have made their cost through the roof. I have 6 phone lines, I cancelled 2 and that cut my monthly bill down by only $40.00. That is not acceptable. I will be finding a new mobile provider starting right now. Who has money to throw away and we’re being price gouged. Thank you AT&T for ripping me off for so long.

I had my email app problem solved by Michael at the Hamburg AT&T store. He did an outstanding job solving my problem that 3 other technicians could not do. He gets an A+ from me, I hope he gets promoted to store manager!!! The issue was with the Yahoo email app on my phone which after 8 years and 4 different phones stopped working. I explained I was a 35 year customer of AT&T.

I recently gave in to pressure and upgraded my phone through AT&T during a trade-in promotion. Even though my trade-in was accepted and was supposedly in grade-A condition, I ended up paying over $300 up front in “taxes and fees.” To add further insult, even though I was assured that I would be getting a $28 credit each month for my trade-in, by overall bill rose over $40 per month! When I called customer service for an explanation, it was explained to me, using “AT&T math” that I had previously been on an old AT&T plan, but that when I fell for their “free upgrade” scam, I was automatically moved to a new plan. Yep…same crappy service, but a “new” plan. BUYER BEWARE!!!

DO NOT DO BUSINESS WITH AT&T. Run like your hair is on fire. Tried an AT&T phone for a few weeks, service was worse than a cup and string. Returned the phone. They sent me refunds and then months later they set up recurring charges on my credit card for a closed account. When you call them you're put on 30+ minute holds and then get someone who is not fluent in English. I called my bank to stop the payments. Spoke to them. They said I had a zero balance but can't send an email or text to a non AT&T phone. They were supposed to be mailing a statement with a zero balance. Nope. I get an email a month later stating now the bill is late. Are you kidding? WORST MISTAKE I EVER MADE WAS TO GIVE AT&T A TRY. LEARN FROM MY MISTAKE. HORRIBLE SERVICE. FRAUDULENT CHARGES.

I have been a customer since before it was AT&T. Over 20 years. Each year they seem to chip away at my confidence. Pros: good coverage. Cons: Everything else. My elderly mother went into one of their locations to get a new phone and I told her to let me know what the increase in my bill was going to be. She told me the sales agent told her NOTHING. He switched my plan and we were to have the same service for less. My bill went up by over $100 a month even after I canceled all the extras he tacked onto the bill. He added the Next Up and insurance without asking me (she probably didn't know better but to sign for it). He sold her $234 worth of accessories! $234!!!! ACCESSORIES!

Worst phone customer service ever!!! Try to fix a problem after 5 hours with no results. No one wants to help. They just keep transferring to other people where you have to start all over with your problems. We canceled all our orders and we're totally disgusted.

I went through the entire process of purchasing a plan, including operator migration. Everything was approved, and while I was waiting to receive the device, the operator canceled the entire process without prior notice.

I called to check about switching my 4 lines over to ATT, I told the rep Taneesha that I have balances on a couple of my devices and she told me, "Since we want people to transfer we will pay the balance on your devices." I agree to switch then my phone gets locked and when I called att they tell me, "No we do not pay the balance." Now I'm here with no phone working and they aren't too keen on helping me either. Very horrible experience. I do not recommend for anyone.

Worst Company Ever! I spent months trying to transfer my husband’s phone where we would ACTUALLY get a bill. It has taken months! And then when we finally get to where we need a transfer pin they LIED to us as well as tried to lock a phone we have already purchased outright from BestBuy. Once we got everything transferred we are still fighting to get his original number moved over because again they don’t give you the right transfer pin! DO NOT DO BUISNESS WITH THESE CROOKS!

The amount that they tell you with all the fees will not be accurate. They can mess up on your bill and still over charge you and expect you to pay it. I will never get another AT&T phone after this. I’ve been on the phone with them since Christmas about this and still never got it resolved.

AT&T used to be a reputable wireless company. Over the years they have become a predatory. They offered to give me a certain amount of money for a trade in. My bill then went from $80 to $100. They have no senior programs for anyone who doesn't live in Florida. This is ridiculous so is it only for ** people, the old retirement community in Florida? Now they tell me that I was locked in for 3 years on this one phone. I've never heard such nonsense. I'm paying off the phone and leaving. This is ridiculous. Now I have to pay them $500 but anything to leave this rip off company.

I changed my phone service provider from T-Mobile to AT&T, after a sales agent assured me of AT&T could lower my bill of 450 a month to less and receive new phones, however that did not happen. My first bill was 890.00, I was furious thinking I was getting a better deal. (NOT), I spoke to several agents, and one told me I could lower my bill by sending in my old phones, and that I had 45 days to do so because I ordered them during the holiday, I was told to go to their corporate store and they would be able to send the phones in, however after speaking with a salesperson at the store he said, "I needed to call the 611 number to get the extension for the 45 days."

Can’t get coverage in my workplace. Can’t call, text or receive calls or text. So, I have to go outside to get a signal while my Verizon coworkers get service everywhere in the building. Do better AT&T!!

Shifted to a different phone carrier one day after billing cycle closed. Paid over $200 for a month of service that we did not use. Latest statement shows a refund for my phone, but nothing for wife phone. Called to clarify the issue, but had to deal with an idiot who could barely speak the English language and was unable to provide any assistance. Could not be transferred to any other agent or manager for assistance. I was told that I had to resolve the issue with the nearest ATT store. Now I clearly understand why there are so many unsatisfied customers and "1" for review.

On Tuesday of this week I went to my corporate AT&T store in Valdosta Georgia shopping for a phone. I was greeted by a manager who call himself Sean. I told him I was on a limited budget and he offered me a planner for $50.99. He also told me they had a ongoing special right now where I could trade in any Samsung Galaxy phone and get $1,000 credit to use towards a new phone. I asked him like 50 times if he was sure. He said yes. I asked, "Can you port my number? I have my number now for over 15 years and I would not do the deal if my number cannot be ported." He said, "I guarantee you the number will be ported over." I said, "Go ahead and let's do the deal." He did the deal and he was having a problem porting my number over. He said give it a couple of hours and the porting will come true.

Horrible experience. I went the store to get new phones. I agreed to a new monthly price. When I returned to bring back my old phones, the price was completely different. The person there was unable to help me. I was forced to spend an hour on the phone talking with a representative and then a manager to finally get a tiny bit of a fix. Then when I got my first bill, it was completely wrong. I was so frustrated; I filed a report with the Better Business Bureau and then got a actual phone call from an AT&T executive named Tiffany. Who proceeded to have an excuse for everything.

This is a horrible company. They will hit you with fee after fee after fee.. The app constantly glitches and crashes support is useless. I would never recommend to anyone to use them for phone or for internet.

Scammers! We’ve upgraded 4 phones with the trade in offer over the past few years. Every time it has been a nightmare to get the credit for the trade in phone. It takes a year and multiple, hour long phone calls to get the credit to the account. The current one we are dealing with was resolved in September but we still haven’t received credit and it’s now February. A 2 hour phone call with overseas customer service and they say it will take another week to get approval. Manager named “Marcus” could not answer what the approval was for even though he admitted they received my trade in phone. We’ve been customers of AT&T for 25+ years but we are ready to switch and cancel our fiber internet with them.

ABSOLUTELY TERRIBLE! DON'T DO IT! GO WITH SOMEONE ELSE!!! GO WITH ANYONE ELSE!!! The quality of your actual service (connectivity, etc.) is great--but IT'S NOT WORTH IT!!! This is the worst experience I've ever had with almost any company of any kind regarding anything in my entire life! THEY COULD CARE LESS ABOUT YOU, WHAT YOU'RE SUPPOSED TO BE PAYING EACH MONTH, OR WHAT YOU THINK OF THEIR SERVICE!

I would not choose AT&T again. It was my grave mistake to go with AT&T. Please think twice before you go with AT&T. I have been over the phone with customer service for 35 minutes just to talk to manager and still didn't get solutions.

Don’t waste your time with AT&T. After being a loyal customer for nearly 4 years they have mercilessly screwed me over. Service wasn’t always horrible, but I found myself stranded more times than not because my service went out. I ordered a new phone, at the time it was new, iPhone 13 Pro Max. And my phone came glitchy and not as great as other iPhone 13s especially on calls and the speaker in the phone. And now I’m getting charged for two bills, one month I didn’t even use and the worst part is AT&T employees told me it would cancel free of charge. Now I’m stuck with a $200 phone bill because they decided to lie to their customers. And if was not uncommon to see my bills raise in pricing almost every month after starting with them, even after the plan I had the whole time became outdated a year into the service. Very unsatisfied as a leaving customer and I won’t ever be returning.

I was not happy at all with the AT&T wireless service. I would constantly drop calls while driving and my wife had no signal at all inside of her school. She had to leave her office and go outside to get little service to receive and make calls. I feel that I was ripped off and was not happy to pay my last bill. I felt that AT&T owed me a refund for the terrible service that I received since my family had the plan. Not happy at all with AT&T.

DO NOT BUY FROM THEM!!! I got stopped at Target to save money by one of their reps. They falsified the contract details and had me sign a contract with details about a phone I didn’t own to trade in and told me on the back end that not only was my bill going up over $100 that now that they have the accurate information about my trade in phones I owe about $900 per phone.

I've had AT&T for a while. They do offer a lot extra protection and insurance that helps out!! But I do have a lot to say about a company that has never answered me back on never receiving some promotion promises. Plus felled installation dates for internet. Through that process, I had one salesman to another lady and too a third try to sell me the same internet at prices that varied between $35!! I had to get over 4 phones in the past 4 months. Because of calls being forwarded to someone's phone. My family told me, "Why is this girl answering your phone and not you." By this I missed important phone calls.

We switched over from Verizon to AT&T 4 months ago. We were locked into paying $159 (after taxes and fees) and for the last 4 month, we have been over charged well over $1000. Part of the promotion that we took part of , was for 2 iPhones, and 2 Apple Watches (which was a bogo deal) well needless to say, that was not the case. Which month were charged anywhere from $250-$500, and the month of December we were charged TWICE with different amounts. The customer service is an absolute nightmare. Spending hours on the phone only to never have anything resolved. The customer service that employees are able to call in a use is terrible also. We were at the store with the store manager during one of our many calls, and the reps were nasty to the manager right in front of us. Absolutely mind blowing and does not set a good tone for this company. Wasted 4 months of time and money on this company. Should’ve never left Verizon.

Terrible experience with trade-ins. I did 3 trade-ins over the phone with representative Pamela on 12/7/24, she explained my monthly fee for the trade in will be $0.00 - because I was going to receive trade-in credits plus I had $500 loyalty credit per line to cover any difference up to $13.88 per month. I verified several times during my call that my monthly payment was going to be $0.00 and that was confirmed by the Rep. When the credits were applied they only did the trade-in credit, and 1 of the lines they did the loyalty credit but not the trade-in. When I called they said that for that line the trade-in box was received but not the phone. At the end, they gave me the trade-in value for that phone but they refused to give any loyalty credits. AT&T provides false information to their customer. Now I'm stuck with monthly payments in all 3 trade-ins for 36 months.

Long term customer of ATT family plan with multiple lines. Victim for both Promo’s advertised ATT did not honor. Cost me lots of money I would not have signed up for on phone upgrade with return of device. Been fighting ATT thru BBB x 3 now over 1.5 yrs to get them to honor the advertised promo. Office of President contacts you after complaint and they say they are resolving and agree and then don’t follow thru hoping you will drop it. They then lie and state they did. ATT becoming famous I notice for Bait and switch. I now am forced to small claims court and attorney general. I will never do business with dishonesty again.

I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan ** at Central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900.

I was a loyal and happy member of the AT&T family for almost 15+ years last year. I had a misfortune of the loss of my phones due to a fire and theft. I claimed an insurance reimbursement and was denied so for the past year I have been paying $140 a month for no use of the phone and the no use of the service I did have the two phones that was lost on the next program. I understand that I still had to pay those phones and I had no problem with that. I suspended my service And still was being charged $140 a month.

Worst nightmare of service I ever received in my life. Like dominoes, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out whose behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day.

On Wednesday, April 17, 2024, 3:26:53 PM, we were given a written quote from AT&T representative Teala, for our business. We agreed on the quote and moved our services from T-Mobile who we had been with for many years. This contract would have our company paying $180.00/month and $430.00 after 24 months. Starting with the first month, June, our bills were $171.38, $688.28, $323.93, $312.13, $337.31, $337.31 (December). We made several calls to AT&T during this period and was told that adjustments would be made, and they would give us credit, none of which happened. Below is a summary, from the representative, of our most recent call AT&T Business Communications <AssistEdgeASKS@amcustomercare.att-mail.com>:

Worst carrier to have. They will charge you for things you don’t have or was not told to cancel and then not want to refund you back or credit your account back the money they took. I wish I could switch carriers right now but I can’t.

Do not use AT&T. Canceled the cell phone within the 30 day Costco period and is in collections for a 2 month service period. AT@T does not care and it shows. Criminal and allowed because the average person can not defend themselves. Do not use AT&T.

The buried wire service has been a disappointment and inconvenience. In Harvest Alabama, our tech was scheduled jan 10th, and it was no call no show. Then rescheduled on Jan 18th, the tech showed up, did not call or leave a voicemail. He said he couldn't perform the work. They originally left a unburied wire across my neighbors driveway and yard. The wire has been unburied for over three weeks.

Even though my Wife's $1800 Samsung Fold 5 phone is under extended warranty, for which we pay a monthly fee, AT&T tech support insisted we needed to buy a new phone and pay a $300 deductible, insisting that ours phone was unrepairable. We knew uBreakifix could repair it, and after having to escalate our complaint, AT&T finally agreed to let us bring in for repair. uBreakifix said it was an easy repair and it was repaired perfectly, in 2 hours!! All for only our deductible of $29. It's a shame how unethical AT&T is.

I am a new customer and I purchased a phone online. My money was deducted and they to canceled the order literally 2 min later. Now I am made to wait 3 days for my money to return. Not to mention they stated they didn't see the order then saw the order.

AT&T has locked my cell phone and refuses to unlock it. Salesmen in-store and customer service failed to disclose to me their policy of requiring service for 6 months until after I purchased service with another carrier but couldn't use it because my phone was locked. This lack of disclosure about the 6-month service requirement has caused me significant distress and financial inconvenience. I meet the requirements listed on their website to unlock it. I requested an unlock but the male tech support refuses, was rude and he yelled at me. The store employees said I will have to purchase another wireless phone. I have a family and have been without cellular service for a week and customer service knew my intention to end prepaid service with AT&T. I've paid for service with another carrier but can't use it. It took days to reach anyone and I had big problems initially starting my prepaid service which, should have been a red flag.

We switched to AT&T from Verizon. We worked with a representative named Marcus at the Main St. location in Meridian, ID. Marcus showed us the wireless plans, told us about available incentives. We signed up for the lowest cost unlimited plan, or at least we thought we did. Marcus told us we would each receive a $100 gift card after a few months.

FirsNet thru ATT is supposed to be for first responders. I am a Registered Nurse and have provided proof of such information. My phone was restricted. For the inconvenience I request to just have Att and remove first net. Indian sounding first net representative disconnected my phone instead. I happen to be admin on call with my clinicians or home health care center having a way to contact me! This is VERY unacceptable!

On October 02, 2024 I visited the AT&T store located at 1706 W. Tennessee St. Tallahassee FL. I was looking to trade in my Z-Flip-4 phone for an iPhone, the sales rep stated that there is an $830 trade for my phone to an iPhone, with that in mind I agreed to the upgrade. The paperwork started. I walked out with an iPhone 16 Pro, case, and screen protector. I was told I needed to turn in my Z-Flip phone within 30 days (which gave me time to move files, etc. from my old phone to the new one). October 16, I returned to the store to turn in my old phone. It was then I was told the $830 promotion was no longer available in the computer, however; the sales rep made a phone call to Firstnet/AT&T. I was present during the call as the call was on speaker. The outcome was that they would honor the $830 credit spread over the 3 years ($23.06 per month) and it would take several billing cycles for everything to work out. I walked out feeling satisfied.

I will never recommend anybody to use AT&T phone services. Absolutely the worst customer care, including customer care and In store. They can’t even assist with a simple phone upgrade. They messed up my entire account. If you go to a local store, they really don’t care to help you unless you’re buying something new. Customer service will continuously transfer you keeping you on the phone for hours, and then still can’t help you. I absolutely hate this company.

I did not realize that prepaid phone sims and cards from AT&T are truly a promised contract that you must fulfill. First off, when you but the sim card you must pay $30 to activate it! Then after that you must pay $30 every 26 days in order to have your prepaid service active or else they deactivate it you have to pay to activate it again! This is opposite of what prepaid is supposed to be. I can not be more disappointed in AT&T for this false advertisement for prepaid. The card you buy directs you to a website that is a hundreds of paragraphs long on what you are agreeing to.

I have had good cell coverage, but when calling their customer service to see if my phone was unlocked, they said it would take 1-3 business days to figure this information out (I have NO idea why it takes so long). 5 business days later, I got an email saying my phone was locked. I called to see how much was owed on it, and customer service said to disregard the email, my phone is unlocked. As it turns out, it was locked, making me go two days without phone service.

Be VERY careful. I have heard of a bunch of people being quoted one monthly fee and getting billed a substantially higher fee. I was quoted $81 and am being billed $244. I have been trying for 6 months to get this fixed. Every time I check it's just another story or excuse. The district manager even opened a case two months ago and still has not resolved my issue. Do nothing without written proof if you must do business with this location. Corporate seems to be unwilling to solve this and are choosing to back the store manager. See google reviews for more stories like mine. Lot more to the story. It would blow your mind if I told it.

I currently use AT&T for my wireless provider. The way they conduct their business is ridiculous. I have 5 phone lines with them and only one of the lines has the upgrade offer, where you pay a small fee each month so at any point you want to upgrade you can. How is one line signed up but not the other 4. Why would we have that service on only one? They said that it has to be an add on at the time of purchase and I didn't ask for the addition. Well, guess what? I didn't ask for it on the 1 line that has it either but it has it. How convenient for them. And why can no one seem to answer my questions about it? And of course there is nothing they can do. I pay hundreds of dollars each moth and they are by far the most unprofessional cell company to date.

I recently bought a couple accessories for a new iPhone at the AT&T store in Hillsboro, TX, & one of them was defective & kept falling off. So I went back to the store to hopefully get it replaced & they told me I had to come back the next day to speak with a manager. So I come back the next day & the manager says that I told the girl the day before that I dropped my phone & that is why the camera protector would not stay in place. First of all, I never dropped my new phone nor did I ever say to the salesperson that I dropped my phone. She put the camera protector on my phone for me right after I purchased it, & it never stuck properly. It fell off on its own that same day. So she not only put it on wrong, she then lied to her manager trying to blame me. They did not replace it. I had to buy a new one, but insisted on putting it on my phone myself. Please be careful of these dishonest people & take your business elsewhere. They are not helpful & not honest.

When dealing with my father’s estate after he passed away, AT&T was by far my biggest headache! They would not allow me to cancel his service over the phone. When going to the store to provide documentation of his death, I had to wait over an hour to be helped. I was told by the store that I would receive a final bill to be paid… I went to the store to pay by check (I told them I was paying by check when I walked in the door) only to wait another 15 minutes to then be told they don’t accept checks and have no idea where I should mail the payment! I have never seen such incompetence! Dealing with the death of a loved one is hard enough! They shouldn’t purposefully make it harder!

I want to put the truth out there. I have honestly invested at least 24-40 HOURS of my life being back and forth on the phone with agents and managers constantly being given promises and assurances that the issue with my booking is resolved and it won’t happen again to only harden AGAIN A WITHIN THE NEXT BILLING CYCLE. I’m exhausted and I’m tired and I’m why frustrated I could literally cry because I feel like I’m going in circles I’m going backwards and I never get anything resolved.

I have AT&T internet, I was recently told it needed to be changed over from copper to fiber, when the internet repair tech showed up another person was with him. I thought he was with the internet changeover, he asked to come in the house, come to find out he was a att in home sales rep selling cellphone, Vernon **, he went back and forth with his Mgr on the phone about discounts and promotions, he finally gave me a monthly price total, I went over with him I needed total, tax fees everything monthly total! I even called him back not long after he left to confirm monthly total, he agreed everything was what he told me.

I am extremely disappointed with the experience I’ve had with your customer agents. They have demonstrated incompetence and misled me into agreements without transparency. Despite my specific service requests, they chose to proceed differently. Due to these issues, I have decided to cancel my lines.

I in error switched my cellphone provider from T-Mobile to AT&T. Biggest mistake I could've ever made. Have had nothing but trouble ever since. Tried getting help online, by phone and in store with no help. Here are just a few issues I've experienced: phone does not ring for incoming calls at times and doesn't show me there was a call I only find out when I go to current calls. When I miss a call and it goes to voicemail at times it tells the caller they've reached and invalid voicemail box and won't allow a voice message. This has occurred for friends, family and even doctors' offices. Callers have been told the number they tried calling was invalid. Attempting to contact this company by phone or online is like trying to pull a tooth out of an awake grizzly near, and as much fun too.

I have emerged from a nearly 3-week process of calls and face-to-face meetings that consumed several hours per day. I started the journey with confidence and peace of mind. My spirit and well-being declined as I got lost in a series of mistakes, deception and fearfulness. In the end, I had to accept defeat and take whatever the AT&T would give me. Maybe you can learn a lesson from my travails and avoid similarly bad results. Or maybe you will get the same bad results but feel solace knowing that at least one other person has deeply suffered at the hands of the phone company. My sad story follows.

I was on someone else’s account, and ended up taking my two lines and transferring them onto my own account. When this is done, they ONLY allow you to do it over the phone. After the transfer - My insurance was taken off not only my 2 devices but my girlfriend’s 2 devices on the previous line as well. ATT told me I couldn’t have insurance because it has to be there from the first 30 days. This took 6 - 1 to 2 hour phone calls to get straightened out.

We had this service for less than 24 hours. We were lied to about transferring service from our previous provider. Our bill was suppose to be less each month, we were told to drop off our old phones to an AT&T store once we received our new phones, and our current phones would be paid in full for transferring service. Went to drop off the phones at AT&T and were told we were mislead and we have to mail back the phones and we should have received boxes. We were told we could have kept our current phones, we were told our bill was the same as our previous provider, and were told we were “scammed”. We waited for 4 hours and never spoke to an AT&T representative. A nightmare to transfer back to previous provider. Stay away, pay a little more if needed. This was just a ridiculous experience.

We have been customers of AT&T Wireless for years, but due to the high rates for AT&T we opted to go to another carrier. It took 4 phone calls to AT&T, with numerous persons, and many lies on AT&T's part. We finally contacted our new carrier explaining that AT&T would not unlock our cell phones (which we own!!). Once contacted by our new carrier AT&T shut off our service with no notice (service is paid in full for 2 more weeks). I have congestive heart failure, so AT&T's lack of customer service and shutting down our cell phones was unacceptable and medically dangerous to me!!! I urge anyone thinking of using AT&T to go somewhere else and use any other wireless company!!! AT&T is lucky we are not contacting an attorney regarding the phone and service turn off prior to the end of our contract!!!!

A scammer took over my daughter's phone number by purchasing a new phone and activating it with a new eSim on the new phone. It's easy enough to file a report on the fraud, however I have worked through 3 different phone numbers in the last 4 days and still have 0 progress on getting my daughter's phone turned back on with her phone number. I've spoken to people from Oklahoma to Cairo Egypt and still have yet to speak with anyone in the fraud department, which everyone says is the only ones that can fix the issue.

Horrible customer service! I don’t know what has happened to ATT, but after 20 plus years, and 4 products, to a tune of 400.00 a month, I’m ready to go! I thought something would turn around..,it used to not be this way but it is HORRIBLE! There is no way I should have to invest HOURS trying to speak to a customer service supervisor! One who speaks ENGLISH THAT YOU CAN UNDERSTAND.

I just purchased an Android tablet S10 from the AT&T store. An hour later when I got home, I decided I did not want it. Because I want the iPad Pro-13. I called AT&T right away to cancel the order, I spoke with 3 representatives, and I was told I could not cancel because the order was already being processed to ship. That is a serious inconvenience for the customer because this is Thanksgiving eve, and tomorrow is Thanksgiving and nothing is going to ship out between tonight and Thursday November 28th, 2024. I have been with AT&T over a decade, I will certainly take my business to its competitor. I wish, I could give AT&T zero star. The tablet will be shipped to their store, now I have to wait to return the tablet at the time. I do not want it!!!!

In a small town in Texas AT&T was great. I talked my daughter into switching but she is in Albuquerque, NM. There is NO 5G service here, anywhere. I don't understand how a city as large as Albuquerque doesn't have 5G from AT&T, but T Mobile and Metro PCS does.

Horrible customer service. I opened new lines of service and the service has been terrible. When I look at my area coverage map it shows I have 5g and I struggle to even make a call so we were deciding to even stay. Come to find out they won’t even take our trades in anymore and we are with firstnet. What a way to help you law enforcement. At&t is a joke.

I moved to the mission district San Francisco, on Valencia street in the last week of October. In my previous apartment, I was using AT&T Internet and wanted to shift the AT&T Internet device in my new apartment. It did not work because of some wiring issues in the building. AT&T arranged a visit of technician to fix it on October 28th.

I have spent the last year trying to get into my account as we have restatements. Today was last straw as I was hung up on. When I called back first thing I asked, "If we get disconnected can you please call me back." Guess what no call!!! I have been a customer for over 25 years. Taking my business elsewhere.

I attempted to change my carrier service to ATT and after 18.5 hours on the phone was left with no service for 5 days and met with very poor Customer Service to remedy the problem. It took another 3.5 hours to retrieve my transfer pin so could change to Verizon who had me up and going in 20 minutes! The kicker is the ATT bill received for $137.00, after 2 hours disputing the charges was told “I owe them”! Attorney General and Better Business Bureau... here I come! Buyer Beware!!

I have been an ATT customer for 25+ years. My cousin passed away on 9/24 and I have been trying to return the iPhone that she purchased under installments in August. For almost 2 months I have spent countless hours either on hold or put in phone loops at ATT. No one knows what to do for me to send the phone back. I was told by a rep to take the phone to an ATT store and they could ship back.

Formal Complaint Regarding Billing Discrepancies, Unfulfilled Promises, and Service Issues. AT&T Customer Service, I am writing to formally lodge a complaint regarding a series of billing discrepancies, unfulfilled promises, and unsatisfactory customer service that I have encountered since switching my account to AT&T on July 14th.

Unbelievable. After looking through the plans offered I decided on one of their pre-paid plans for my wife and I. When I got to the check-out I was informed that something went wrong and directed to call a specific number. My call was transferred through several people and I was directed to a AT&T store (30 miles away) where I was given a different number to call.

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

We have been with AT&T mobile service for almost twenty (20) years. We have four (4) devices. However, after this long term relationship we are looking a dissolving the connection. This is why. Our AT&T plan was setup as: four (4) devices with unlimited talk and text with nine (9) gig monthly data (with rollover). For that service provided we paid a monthly fee that varied very little. In July of 2022 our monthly statement increased five (5) dollars. When AT&T was contacted the reply was 'you are on an old plan that is no longer offered'. The increase is keep this plan you pay the increase. OR you can upgrade to a new plan. If we upgrade to a new plan (that does not fit our needs) the monthly cost would increase about fifty ($50.00) per statement. "We accepted the increase is stayed with our current Plan".

AT&T disappointed me in a big way, and I will never use their cell phone service again. Their administration is really poor, and if you've given them a credit card number to debit each month, be very careful. I received conflicting and information from different people, and found their Customer Service really lousy and irritating. Do they even train the people?

In September, after almost thirty (30) years as a loyal AT&T Wireless customer, AT&T decided to raise our rates by $20 a month. The explanation provided stated this additional fee was applied to all "Grandfathered-In" accounts, and intended to pay for their new 5G service. However, our cell phones are not on AT&T's 5G service. So, in reality, this additional $20 monthly fee is aimed at long-term customers, primarily senior citizens, to have us pay for a service we don't yet use.

I have great respect for dedicated retail consultants, especially those I know working for AT&T/|Prime Communications. However, after being lied to by customer service regarding her employment with the company and receiving no response following an apathetic apology from the Office of the President, despite submitting evidence of what I endured at the hands of one of their employees, I will never return as a customer.

I've been a customer of AT&T since 2010, I've always paid my bill on time and have had several upgrades over the years without any issues. In September I got an offer to trade in my wife's and my iPhone 12 pro's for $1000 a piece. Normally, I would sell our old Iphones for several hundreds of dollars on eBay and pay off the new phones over time, but this promotion was too good to pass up, so I signed up for it on 9/23/24. So I sent in our trade ins with the box and shipping label that they provided. After waiting over a month for credit, I decided to call AT&T to see what the hold up was since I just got a bill for close to $300 dollars.

AT&T has the worst customer service I’ve ever experienced. Every issue requires not just one, but four to five calls—sometimes even more—just to have a chance at getting it resolved. Each time I call, I’m met with a new answer or conflicting information, making it impossible to feel confident that anyone truly knows how to help. It’s incredibly frustrating and time-consuming. If you’re considering a mobile carrier, I would strongly recommend looking elsewhere. AT&T used to be known for quality and reliability, but it’s clear that those values have taken a back seat. I’m genuinely disappointed in what this company’s customer service has become.

Liars, liars, liars, we were told to switch to ATT and promise that we were going to get credit for our phone and we were going to able to pay for the balance anytime. Don't listen to the lies the salesperson. They are only a pitch to get you. We were ready to pay for the balance and they told us we had to stay with them for 36 month in order to get the credit for the trade. They get you in a contract with them without you know it. Their practice are very devious if not outright illegal. We just disconnect with them. They kept our phone and now they want us to pay full price for their phone. In another word they stole our phones. Do not deal with this company!!! It's all a lie. Scam!!!! And their service on top of any thing stinks... WEAK SIGNAL!!!

Horrible horrible customer service. I haven’t had internet since September 19th!!! Spent hours and hours on the phone and 0 changed…. My service was suspended by mistake and it was supposed to be turned on multiple times and nothing changed…. The original date for restore was 10/24. I spent hours on the phone over the last day and they are doing nothing!!! Do not get internet air from them!!!!

Unfortunately, ATT has become an extremely unethical company. After more than 10 years of loyalty, our small nonprofit organization for the arts has been treated poorly. ATT lies about credits owed to customers; which are not applied to the corresponding billing cycle, or ever unless we call to complain several times about it. They offer promotions that suddenly end; therefore are not applied to the account, and they use the excuse of technicians on strike to delay support services requested for a week. However, the bill doesn’t reflect the days in which customers were without phone and internet services. Agents constantly apologize but don’t resolve the issue. Additionally, agents lie saying they are supervisors. Shame on this corporation. This comment will be made public to alert others to be aware of unacceptable business conduct by ATT.

Sandra C, from the "Office of the President" is a professional con artist. She raised my wireless price from $50 per month to $78 per month even though my contract shows a $20 a monthly credit because I filed a complaint against her and AT&T with the Better Business Bureau for scamming with intentional infliction of emotional distress and because I am a senior citizen over 70 years of age and is discriminating against me because of my age and my complaints. I am reporting elderly abuse.

I have been a customer for over 10+yrs, and due to increasing bill rates had changed my plan, after chatting with an agent who confirmed in writing that the new plan would have my already existing company discount on it, after a month when I don't see the bill amount changing they have now said that my discount doesn't qualify for this plan, two different agents saying the same thing, they are dutybound to give this discount.

Bad website, too many errors, checking status for refund is nowhere to be found. It gets very frustrating. Customer service is ok but not the perfect. Other than that, plans etc. is all good. Returning can be hassle.

Beware! AT&T Wireless is not worthy of one star for a rating. I had to select a one-star in order for my review to be submitted. This company stole from me when I decided to go with the company's service. They sent me 4 new phones to activate my new account. My original cell phone company offered me a better deal. Therefore, I never started an account with AT&T. I sent the new phones back to AT&T within the prescribed timeframe and explained that I wanted them to delete/remove my contact. In turn, they moved forward with processing the contact and with establishing the account. They did not send my refund back because someone within their company stole our 4 phones and they blamed us for the transaction. We had tracking information to show the phones went back to their company.

Katy works in the Dothan, Al store. She has wonderful customer service skills. She helped me locate and reset my son’s broken IPhone. She is so kind and very knowledgeable. Thank you Katy for your patience, Vicki

I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

After switching accounts from gf to mine, the phone stopped working. I was told fraud even though I'm in person with ID. A Gulf War Vet. They said to get access I need to confirm a text. Makes no sense, service was cut off. Even store manager said this is severely wrong. Ended losing my # and went to Verizon, closed account and paid balances at AT and T as per manager on phone. Now I. Collection for time period I need er had phone. That's fraud. Hours of calling and no one can fix. Transferred 8 times. Still no fix. It's a scam common to at and t to balance bill after cancelation. Scumbags.

I wasn't aware that our neighborhood AT&T 'mandatory installation' for fiber optic internet also included a visit from AT&T sales rep: Victor M, coming unannounced in to my house with the installer and spending the entire afternoon using honey dipping sales tactics to grift us into AT&T phone service. We were caught off guard, but Victor was successful in promising my family money saved on switching our phone service to AT&T, while not incurring any cancellation costs or device termination fees for our existing Verizon plan.

AT&T coverage is really good, especially since I work in several different States throughout the year. However, their voicemail leaves A LOT to be desired. When I am somewhere that my cell signal is very weak or nonexistent if someone leaves me a Voice Mail, their phone number doesn't show, and AT&T Voice mail does not have an option to return the phone call. It is unacceptable that in this day and age, with all of the so-called technology that we have, they cannot have this option. As far as the AT&T App, it is good for paying your bill, but it is not very user-friendly.

These people goes up EVERY MONTH!!! They charge you double like: They charge you $20 if you don't let them go into your account and get the money, and then they charge you another $20 to pay your bill! They call it a “One time charge”. That's $40 I have to pay every month is my penalty for NOT letting them go onto my account. I'm done with this new company I came to. I totally regret coming here but I'm going back to Metro Pcs where my bill was $50 a month EVERY month for 5yrs before I came to this rip-off company!

Went to local ATT store to drop an unused line & see if I could lower bill. Agent tells me I'm on old plan & can get new plan & continue unlimited data on all devices. 2 days later I'm getting billing for additional data on hotspot device. I talk to store & online reps and after 9 agents multiple dropped calls & 4 days bottom line is ATT refuses to give me unlimited data on hotspot & refuses to put me back on old plan. BAIT & SWITCH! Have reported them to state PSC, FTC, CFPB, and FCC. Talking to attorney to see if it's worth pursuing. Alternate plan is to drop hotspot & phone line & just use iPad hotspot to replace it.

I’ve been an ATT mobile customer for over 25 years. This time I wanted to upgrade my iPhone, instead of going to an Apple Store or into an ATT store, I processed an upgrade from v14 to iPhone 16 via my ATT mobile app. The descriptions were very confusing. I wanted to replace my phone with the same kind - I have an iPhone plus larger format. Moreover, I was out of town and the device would arrive a week before I returned. I worried about doing the change from my old phone to the new phone by myself, but figured I could just walk into an ATT store for assistance. I had time to do this on my second day back from being away.

Since switching back to ATT from Boost, absolutely the worst mistake I could have done. Customer service support is horrible, they do not understand what you are saying to them, they hang up on you and say the issue is solved when it's not and you don't find out until the next bill that they did nothing to help you.

They are hiring oversea staff, who can barely do anything to help and would repeat themselves 5-10times after every conversation. My account was put on vacation hold for no reason and apparently no one can figure out why and this took them an hour, this is not the first time this happen to my account. Random services were added onto my account without my knowledge and it take them forever to figure it out and the refund process is still ongoing. This time the exact same problems. So, after an hour of not knowing what going on the customer services lady, finally give up and transfer my call to a tech, it said that there is an estimated 15min wait. It is 2.5hrs later, I am still on hold.

On 9/18- I tried to upgrade my Google Pixel 6 pro to a Samsung Galaxy 24+ online. I had problems, so I had to contact AT&T via chat. They called me and did the entire transaction including payment. It went easy and I received the phone on 9/23. I did my data transfer and put in my sim card on 9/25, immediately my account was shut down at 6:15pm. I didn't understand what happened, so I had to use another cell phone to contact AT&T. It took 20 mins to get a rep on the line.

ATT is NOT helping their customers who are victims of Hurricane Helene! Customer service is SO bad! I had to up my plan and pay them more money during this horrible time! This is sad to know this company couldn’t care less about hurricane victims!

AT&T used to be a company that I felt I could trust. That is no longer the case. I was forced by a salesman to buy phone insurance for my new phone, I’ve never bought insurance for any phone because I have never lost my phone or had any need for insurance. My phone was stolen 1st time ever and since I had insurance I filed a claim with Asurion. Huge mistake. Neither AT&T or Asurion ever provided me with the terms and conditions of filing a claim or the cost of the deductible. My insurance cost was $17 a month, not huge, but when I filed a claim for my stolen phone my deductible was $275. Again no one informed me of that high of a deductible.

Run, do not use AT&T unless you like them going in your bank account taking what they want when they want. Then when you call about the issue you get put on hold and passed from one person to the next. I asked for corporate's number to file a complaint and the employee kept me on hold for 30 minutes then hung up on me and didn't call me back. They took $222 and said they refunded it and the issue is with my bank, call my bank. I said, "No my issue is with you guys taking money when you were suppose to." So the employee gave me a number to give my bank and they should be able to find out where my money is. Remind you it took 2 hours for me to get this number. I called my bank and they said that number is useless and AT&T still hasn't sent refund. I hate AT&T

They hit you with hidden fees. I need too many updates because they don't do their job the first time. Slow down your phone and the way it works until you do the update. And customer services crap. I suggest everyone stop using cell phones.

We are being a AT&T customer for almost 5 years. I ordered new iPhone for my wife to give her birthday gift. At and T cancelled the order saying it's fraud. Being a loyal customer for past 5 years they are saying it's fraud. Very worst experience. Fed up with this company. Even they don't have proper network.

Absolutely disappointing! I was a Verizon customer for many years and switched over to AT&T with the promise of great savings and comparable service. They didn’t tell me that the phones I was sending them were not going back to Verizon but were instead being kept by them and a part of my supposed savings. What makes matters worse is AT&T's service is unreliable and spotty at best. The customer service doesn’t come close to that of Verizon! And because the phones were not returned back to Verizon, I was charged over $2100. So in reality I'm not really saving anything. I’m thoroughly disgusted. I can’t wait until I’m able to switch back!

Garbage company. After years of service we decided to change providers due to high cost and fees. Had to jump through hoops to do it only to get another bill a month later stating we never cancelled, their AI said so. Told the guy I have the call log where I had a 23 min conversation with the lady and he just said again our AI would have logged the call... they won't credit the last bill because they said we didn't cancel.... Avoid them they are a joke, much better service providers out there.

Never ever believe the promotions that they offer. The "free" phones never seem to happen. I signed up for a Father's Day promotion for a free phone with trade in and none of the customer support can figure out why I've been charged for the (free) phone.

I got my phone unlocked and transferred my service. Unfortunately, the unlock code was put into the phone incorrectly which caused the MCK to lock. Samsung said it's on AT&T's side and to have the advanced Tech support request the code. That was 4 days ago. I have been hung up on, and told they can't help to get a case # opened up when I spent two hours at their store location. But once I left the store, they canceled my case number. It said no action. Resolved. This company is holding my paid in full a few years ago phone hostage and now I am filing with the FCC a complaint against them. 4 days with no phone and every one of the employees just say can't help you. The poorest customer service in my 50 years of life. I refuse to pay for another phone when this one is working well and is only 4yrs old. AT&T will not be allowed to steal from me. I will continue until this is resolved.

I switched to AT&T from Verizon and the entire process to this point has taken 5 hours. I don't think I ever call them and my issue is resolved under an hour. I had 3 lines to switch. Two were getting new phones, one only needed a sim card. Well, they switched my new lines to the new phones but we'd not received our new phones. Not only that, I have to ship one of the phones to my son out of the country so he apparently will not have service until I can ship him his phone as they "cannot" ship phones out of the county. We've been without any service for over a day now. I'm unable to do my work as I have several 2 factor authentications that I need to access via my phone--which I don't have. Once (if) every things get settled, I will really rethink my transfer. I hear TMobile is much better.

I am so sick of being lied to by AT&T Uverse Internet reps. A few years ago it was a $200 Visa card for upgrading service that was never received. When I contacted them about it, there was no such promotion. And now it's an "ongoing" $10 discount from Customer Retention/Loyalty for a 1 Gig Fiber upgrade that isn't actually ongoing. Never mind that the service in mediocre at best and I don't even get full gig speed at DL or UL incoming or at device.

At&t has to be the worst service provider and I have lived in Colombia, Switzerland and US. It is a scam, they lock you in with a thousand promises and once you are a customer they get you with all kinds of fees and different prices. This business has the worst business practices to take the customer's money at any cost and once you are in they make it almost impossible to change your services or leave. Their customer service is the WORST.

I am finished with ATT. They have always overcharged, especially for international travel. Now they have charged me $12.00 per day while I was in Europe using WhatsApp! My company has an account with TMobile, which is an infinitely better service. I will quit all of my ATT accounts, including landlines and DirecTV because these guys are the worst!

WORST CUSTOMER SERVICE EVER and BILL INCREASED DRASTICALLY with no explanation. I called Customer Service to sit on hold for 17 minutes and then "try" and speak with the person who could barely speak English. I was trying to resolve an issue from the previous month when I called and was told it was "all fixed now." SURPRISE, still messed up. All these representatives do is keep saying "please hold," "I am sorry about your experience but rest assured I will assist you," and when you tell them that the information you were provided the last time you called and they are now saying "I am sorry that is wrong but I will assist you," and you get completely different information. I have been with AT&T for over 10 years and the past couple of years their customer service is AWFUL!!!! Can't speak English clearly to understand, have NO IDEA what they are saying and information they are providing, and everyone tells you something different!!

Terrible customer support. I just wanted to see our bills from more than 16 months ago but they refused. The representative said if I wanted to see them they would charge me $5 per month for each bill and then hung up on me. The service gets worse and worse and the bills go up and up. Our family is switching to Verizon.

At&t has the worst customer service! All they can say is "I'm Sorry" and "I do apologize for that" and "There's nothing I can do about that". They claim they want to help but then they put you on hold forever and then disconnect the call. It is VERY frustrating trying to talk to them.

I've been a loyal customer of this company since I got my first cellphone back in college, over 20 years ago. Unfortunately, my experience has gone downhill recently. The waiting time to get through to customer service is awful. On top of that, they changed the plan prices without notifying me, which was frustrating. The customer service is now handled overseas, making communication difficult and hard to understand. Even worse, everything seems calculated to ensure that if you try to switch plans to save money, you end up losing credits. After all these years, I’m seriously considering making a switch. Very disappointed.

AT&T are only in the business of making money! I’ve been a customer since 2017 and I’ve given them over 7,000 dollars on phones and replacements because my kids break their phones. I have a my phone now for 2 years. Never did a claim, now the phone is malfunctioning. The phone cost 1200 dollars and I bought it brand new. They want me to pay them 250 for a refurbished phone. I asked is anybody going to see if they can fix it, because I don’t want a used phone for my new phone. They told me they don’t fix phones. They just charge you for a new one or you can upgrade your phone and start a new plan. I don’t want a new phone or a new plan. I want a tech to fix my phone with ya’ll trifling money hungry company! I’m going to pay my 200 dollars left on my phone and I am leaving this terrible wireless company and will never look back! I do not recommend AT&T at all unless you have money to waste!

They will deceive you about billing. They told me I could add a second line for $8.00 per month and then they DOUBLED my bill. When I called, they said sorry, we never offered that price. The store at 8646 Gladiolus Dr. in Fort Myers is staffed with untrained liars. I would NEVER recommend ATT to anyone.

ATT phone support is needed to cancel a line or fix a problem. I have waited at least an hour every time I call. The agent that picks up will always need to transfer me to another agent. That office is either closed or I will wait another hour. The new agent will say they attended to the issue, but they did not. Days or weeks later, I need to start the same process over because you must reach phone support to make service downgrades. The phone support goal is to keep you on the line so long that you hang up. I never experienced customer support that was as terrible at ATT. The people in the ATT stores laugh about how bad it is, and then apologize that they can't handle the problem. Try Verizon or T-Mobile. ATT is horrific.

My 89-year-old cousin with memory problems has had two cell phones for a year that she never uses and does not know how to use. I decided to help her close these accounts that were charging her debit card every month. I first called consumer Cellular and explained the problem. They were very sympathetic and closed the account within 10 minutes. I then went to this AT&T retail store for the other account with all the details including phone number and account number. My cousin was also there with her driver's license to prove who she was. AT&T tried every trick possible to block me from closing the account. They played their version of Donkey Kong. After 3 hours, I think we may have had success. Only time will tell. Beware of AT&T. They are a very bad company and practice their own version of elder abuse.

Worst company ever. They quote you one thing over the phone and they just send you higher bill. Do not do auto pay. Beware. Stay away from them. I called. Manager cannot take responsibility for his agent.

ATT worst experience I had with any company before. ATT representatives have no knowledge, no professionalism, never resolved anything, just kept changing my plan and trying to sell more services before even fixing any issue I had. I have ATT business for internet and wireless phones since 2019 and never received what I was promised. In 2021 they added a line which I never requested and added $96 to my bill. I had to call several times and have like 15 reference number requesting to cancel the line and still waiting.

On August 28th I went to the store in Gastonia on Cox Road to find out if the phone I needed was available. As it was not, I went to the store on Myrtle School road in Gastonia. The representative, Jordan, was with other clients. I was not greeted. While still working with another client, Jordan asked me how she could help. I explained that I was looking specifically for Samsung S24 Ultra with 512 GB of memory and came to her as it was unavailable at Cox road store. She informed me that she had two phones available at that location. I chose the color of the phone. She proceeded with the trade-in. As she was still working with both me and another person, I had to do all the installation on my new phone without her help. She did not go over any policies, protection plan options which she just added without asking me.

This review is solely for MYIEKA!! She was truly helpful. I’ve been on the phone with 4 different people prior to Myieka. She is amazing. My phone was not working after transfer to replacement. I was told to do numerous different things from all 4 people. It took Myieka under 5 minutes to get my phone working. I should have asked for her extension just in case I need help in the future. She made my night!

This review is in response to the awful service received from an AT&T service agent. I called in to get a reason for the increase in my bill which was not clear on the bill. The initial person with whom I spoke could not provide a clear understanding of why the bill had increased. I then requested to speak with supervisor. The supervisor's name was NOAH. I shared with him my concerns, He began to say that reason for the increase was because AT&T made an across the board increase to the all customers. He stated that I was sent a text to this effect. I told him that I did not receive a text. I then ask why wasn't an email sent explaining in detail the increase.

I switched my family to ATT with the hopes of saving money while having reliable service. I completely regret my decision. The service is terrible and as of right now our service is completely down. How does the large cell provider absolutely drop the ball on the one thing they do? I spent 17 years at my former cell provider and service was great. Why did I do this?

I have the Internet Air for Business. I have had it under a month and It started out great then in a week it slowed down to with under a 1.0 Upload. Their tech support did 3 hours of over the phone work and I still had to go into the store because it was pinging in off of North and South Carolina and not Michigan towers. Then I was told by service to get a new sim card in the store. I was also told that they can cancel my other line which was a hotspot for business that did not work. That I had to do it over the phone they did not have access; which the rep on the phone stated that I needed to go in store.

Service installation scheduled with 4 hour window. AT&T called 4 days ago to confirm appointment. 4 hours waiting so called them. Answer, "We are unfortunately experiencing a STRIKE" that they knew about when THEY confirmed appointment. Hoping union wins huge concessions from this idiot company.

No Internet for 6 days. I had an engineer appointment booked however no one turned up. Their customer services informed me that the problem was outside and an engineer would not be coming. I took the afternoon off work for no reason at a loss of 160 dollars. Their response was, "Oh sorry we will give you 3 dollars compensation." WHAT A JOKE.

I have been a consumer for over two decades. They have slowly declined in their ethics and care of consumers. I would not have remained a consumer if they were bad from the start. I was with them when they were Cingular wireless. My loyalty hasn’t been rewarded or even acknowledged. Yet my account was hacked accessing all my banking information. Which led to my bank account being drained but AT&T holds no blame. But when I called and told them of issues I was experiencing they notified me of the breach. Which sadly I was unaware of!!

My 85 year old mother has been a BEYOND loyal customer to AT&T and all of the other names that it was prior to the company being called AT&T. OVER 50 years of loyalty. You all have been HORRIBLE in the way that you speak to her, schedule with her and all of your supposed repairs since 2023-present. I am appalled by the lack of concern and interest that has been shown to her and myself, when speaking on her behalf. I am OVER the patronizingly robotic apology that your workers have to say over the phone, due to it being part of the script. Needless to say, after all of these years, my sister and I are forcing her to walk away from AT&T. Feel free to treat someone else's mother terribly, but not mine.

I have AT&T internet. So this door to door AT&T sales rep came up to me and offered me a deal for the cell phone, saying I can get 3 free iPhone 14 and an upgraded Samsung phone for my brother in law. All for just my under $120 for the 4 lines. He also said after 18 month we can get new phones replacement. Sounds great, yeah!!! Plus my son’s iWatch service for another 10-15. Great! I signed up and I paid up front for the taxes for the four phones over $330. He also said he can mail the Samsung phone to Florida to my brother in law.

Absolutely very disappointing that I have to be without internet for 5-7 days because you offer NO OVERNIGHT SHIPPING for your wireless wifi..That means 5-7 days without television...In this day and age that is a HORRIBLE policy ..Customers should have the option to pay for overnight shipping..I almost canceled my order and went with T-MOBLIE wireless wifi which I could receive the following day.... Very unhappy customer.

Complaint: After seeing almost every other company offering plans for what I consider the same level of service for substantially less per month, I reached out to AT&T to see if there was any way to lower my bill. I figured that with over 20 years of being a loyal customer they would be able to do something, however to my surprise they weren't willing to do anything so I cancelled my service and transferred to Verizon for over 100 dollars less per month. Upon transferring my service I made sure to pay my balance to $0 while I was in store to ensure I was paying whatever the current balances due were paid. Now, I get a call 2 months later saying I still owe almost $300, which is impossible because you can't cancel service AND I also transferred my 2 phone numbers to the new carrier.

Recently inquired about a "free" phone email I received. Went through the website and picked a phone that showed $0 per month. Select it and now it's $8.34 a month for 36 months plus a $35 "activation" and $66 in tax. So in summary you give them your current working cell phone plus $102 plus the $300.24 you end up paying for the "free" phone over the 36 months. What a con. Hand over your phone and a total of over $400 for what they call free. Sounds more like a robbery.

I received a bill for $658.99 which is the incorrect amount due to the fact that I've been charged for a time period that I didn't use AT&T services. Unfortunately I was given a used device that still had another customer nude pictures in it. Even though I had ordered a Samsung Galaxy S22 but received a used S20. To make matters worse they refuse to correct the mistake. AT&T customer service is terrible.

My wife and I shared a grandfathered data plan with my mom until she died. My mom didn’t write down her AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren’t allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we’d probably have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn’t know until I received this bill that AT&T doesn’t prorate final bills.

I have been AT&T customer since 2015, the service was ok until 3 years ago, I have called AT&T several times to if they can resolve this issue but nothing have been done. When I finally decided to cancel my service they told me you have to pay the whole month service even though it was only 4 days at beginning of billing cycle. I looked at this as forcing a customer to pay a service they are no longer using. AT&T can prorate the service charge and return the customer money. Not doing this is robbing a hard working people money. I am glad left AT&T for bad service and unfair charges. I recommend not to deal with AT&T service at all.

AT&T is the most disorganized company I've ever had the displeasure of working with. They set the modem up in the wrong place, then ran the wire through my neighbor's yard. After burying two inches when they were supposed to bury it six inches, the two dogs in my neighbor's yard chewed through the wire after six days of service. Had to wait three days before a tech returned for an appointment to move the modem and then realized he had to reconnect. Once again, they ran it through the neighbor's yard and the dogs chewed it within 24 hours this time. I returned the equipment and cancelled the account. Of course, that didn't stop them from billing my bank account $262.72, for some unknown reason, which will tie that money up until the dispute they are causing me to file is complete. No wonder they are the worst rated internet service provider.

Next. Do not do business with AT&T. They don’t do what they promised and expect the customer to invest their time and energy fixing their mistakes. I recently moved to Tenn and decided to switch to At&t from Verizon. While at the Target in Herdersonvilleshopping, an at&t rep, Parker (I think) solicited my business. Since switching to att was already on my todo list, I agreed. The only caveat was keeping my current number. No problem. Unfortunately the phone arrived improperly set up, specifically, programmed with an unknown number.

ATT does not care for their customers at all, they literally allowed some random person add lines to my account and when reported and I filed a police report I was told, "Oh well we can help you pay $1,200 or we send you to collections!!!!" I have been with them for nearly 18years and they are showing they do not care for their loyal customers at all!!!

Cancelled AT&T and now received an unauthorized charge on my credit card. I also see on Malware that "nearly all" AT&T customers' phone records have been stolen in a new data breach. I called Customer Service, but they have a 2 hour wait time.

I have been a loyal AT&T customer for over 50 years. I am now in the process of switching to a carrier that I hope will care enough about my personal data that they will protect it as if it was their own. AT&T would not provide me with service unless I provided them with my personal data, including my social security number. Doesn't that impose an obligation on the part of AT&T not to hand it over to crooks? Apparently not. Thanks to the recklessness of AT&T my personal data including my social security number, as well as the personal data of millions of hard-working Americans, has been compromised. And, how much does AT&T care about their recklessness? Not much, as their response was to raise CEO John Stankey's salary to $24,500,000 a year AND raise our wireless rates by 20% to pay for it. IS THERE ANY QUESTION WHY AT&T REMAINS THE MOST HATED COMPANY IN AMERICA?

AT&T just tried to "get me started" on a plan I didn't agree to, understand, or know the price of. Recently they forced me to switch to their new fiberoptic lines saying it would make the internet faster. It didn't. I'll never accept another call from them..

I switched from TMobile to AT&T last month. What a mistake. I can't watch videos or listen to music without wifi. The network is soooo slow. Videos won't stop buffering if I'm on Mobile data. I have attached what is included in my plan.

Left Verizon Wireless after 20 years because they were getting a bit expensive and decided to go with AT&T. I must admit they reeled me in with a good deal and a reasonable family plan. Unfortunately, their cell service isn't reliable: for example, there are suddenly dead zones where there hadn't been for a year. They, as a company, do not stand behind their products regardless of the issue. I have a software issue that, according to the advanced technician I spoke with, is a trending issue with Samsung Galaxy devices using similar software. So, the phone is having a software issue, and they will not replace it for me. They will upgrade it for me and put me on another 3-year contract. I've spent nearly 8 hours- a full workday- attempting to find a solution and all they offer me is an opportunity to spend more money.

I was a loyal customer to AT&T for many years and then left due to poor customer service. I recently returned because of seemingly good offers only to be misled and lied to. I was quoted one price when I signed up and when I got my first bill, it was more than double which should’ve been clearly stated to me at the time I signed up for service again. When I tried to call customer service to complain, they gave me the runaround and refused to allow me to speak to a manager about. After waiting online for 90 minutes to speak to anybody, worst mistake of my life returning if you’re looking for a good deal run because this isn’t it.

I have been a customer of AT&T since they took over Sprint, so over the decade. I've had my share of issues over the years but none like the one that occurred in June that caused me to finally switch to T-Mobile and never look back. It all started with what seemed like a simple iPhone upgrade and turned into a week-long nightmare. We used the eSIM card transfer upon receipt of the new phone and everything went haywire - I was receiving my husband's text message and the extra line on our phone that belonged to another family member was suddenly the new primary account holder. Going into the AT&T store was not helpful - they ended up having to call support on the phone and our identiy couldn't be verified.

AT&T is 100% authentic CRAP! My mother is a 40 year retiree and has had mobile service with them for over 2 decades. Her current iPhone 12 has a busted speaker and doesn't ring. She owes $340 on this device. We called AT&T and spoke with numerous people in billing and customer loyalty who REFUSED to provide her with a new phone or any other option for getting a new phone without paying off the balance of her current malfunctioning phone. We even asked if the existing phone balance could be rolled into the new phone billing. Nothing doing! I informed everyone that we spoke with that T-MOBILE & VERIZON have both agree to match her current bill plan, allow her to keep her existing number, provide her with a new phone AND pay off the old one with AT&T--and still they didn't budge!

AT&T is the used car salesmen of wireless. Nothing but lies to get you to go away, then the bill comes and it’s completely different than what was promised. When you call them back they simply dismiss your complaint as “I’m sorry the agent told you that but we can’t offer you that deal”. After dealing with the same deceit with U-verse for years and only getting what was promised after filing a complaint with the FCC, I finally dropped their service. Now I have to research another wireless carrier due to the same tactics. Worst customer service experience ever (91% - 1 star reviews), so I wonder how this shady company is still in business.

I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

AT&T customer service and ability to onboard new business clients is the absolute worst! Just transferred over from Verizon because I wasn't getting great reception at the house anymore. I can't even login to ATT account (Business) online or on a phone app without making a trip back to the store.....phone support laughed at me and said "Yeah, I know it's crazy, but that's the way it is"..

Horrible service, Scams its customers. Government should get involved with their unfair business practices and how they take advantage of their customers. They also try to keep you captive and will not unlock your number so you can not leave company.

Service is out for days, customer service is very lacking, they up the price but yet the service becomes worse. They're going as far as even now charging you 5 dollars more if you won't give them access to your checking or credit cards for auto pay. Even though they can't keep your data safe "mine has been hacked twice from at&t". Been with them for over 20 years can't wait for t mobil or spectrum to come into my area. They canceled plans on millions just to force them to sign up on new plans. "I was one of those". Have even had a case where they took payment out. Said they didn't even with proof from my bank. Local store had to actually credit me my money back every month.

I have had ATT for almost 20 years and never ever would I have thought that my losing my cell would be such a hassles. Somehow fraud was listed and so I had to answer some very odd security questions about other people. So when I said I’m not associated with them (one being ex husband's FORMER step daughter) -whom I don’t know where she lives or anything else About her I get flagged and can’t get the number ported on to new phone. Then when I can’t authenticate they disconnect the call. The questions they ask I don’t even pick yourself.

I was a customer of AT&T for 20 years. Every year they increase the charges. I got terrible service anywhere I went in Vancouver and Portland. I just switched to Mint Mobile before my billing date and they charged me anyways. I am very disappointed with this company as they care not about the people. Just the money.