AT&T Wireless Reviews

This is a review of AT&T in general, not of this particular store. But as this is in AT&T location, I feel the need to warn people about what they have ahead of them if they are getting ready to do business here! I have been a loyal AT&T Customer since 2009 and haven't had problems for a long time, but this year has been very different. My brother and I are on a family plan and both received emails saying we could turn in our iPhone12Pros for a $1,000 credit on new 14pros. He turned his in at a store in CA before moving to MO, and I sent mine in the box AT&T sent me in the mail. For 8 months, everything was fine. Then suddenly they stopped giving us credit on my brothers line.

Their website advertises a $10/mo discount if you sign up online, except you won't be able to add a new Phone service if you have an existing Internet service. The website will keep bugging out and say that the account does not have phone service (duh, that's what I'm signing up for). If you try to call in to their customer service, you won't get the discount because it is online only. And if you're like me, you'll go through a lengthy discussion with customer service and set up a new phone line only for them to send you an empty box. No sim card, just a packing slip (trust me, I tore the box apart looking, no sim card at all).

Assistant Store Manager NOT knowledgeable at all to bring solutions to our situation. Not sure how she got her job but she came across as a know-it-all and turned out she didn't know crap. WE brought solutions to the table and when asked why she didn't suggest the solution "OH I WAS GOING TO SUGGEST THAT." She can take her rolling of the eyes and false eyelashes somewhere else.

Could not call 611 or 911. Text was offered, no help whatsoever. Kept timing out, then was disrespectful. Cell service out, my Mom is disabled and homebound, unable to even text her to make sure she is ok. Since Hurricane Sally, cell service has been terrible in our area. AT&T has stated they will not be replacing/repairing the tower that services us. Would not recommend.

Recurring account detail issues since the inception of my account. AT&T has been the worst cell service I've ever experienced and I do not recommend their services for any consumer. I've had to purchase 2 replacement phones b/c they are unable to locate my account. I've visited multiple locations and received the same ineffective information. There hasn't been any notation on my account so all the reps state they are not familiar with the concern and we have to do this round and round every time. It's ridiculous and very poor service

This company refuses to provide me with account credit. They’ve taken my money and are happy to be thieves. There is no value with this company. Their service is terrible. Their employees constantly lie. Run away.

Awful unprofessional company. Salesman lied and disappeared when we had questions about the 2 phones we signed up for. Activated one and discovered the coverage was NOT the same as Verizon and had no coverage in the areas we frequent. Immediately canceled the contract and sent the phones back. Then started getting huge bills from AT&T and called over 5 times to get an itemization. Finally they figured out we DID send the phones back and struck that off the bill. At last we get a past due letter for around $95 so we called to find out what that charge was for. At no point could we get an itemized invoice. Some charge for "restocking" and 1 activation fee. But finally to get them off our back we paid it. I hope I never hear from that company again!

My wireless plan is an old one and I have had 300 daytime minutes on it and 1000 night and weekend minutes. All of a sudden, my account (when I logged in to check it) said that I now had 600 daytime and 2000 night and weekend minutes. I called a ATT rep and they assured me that I did and that was correct. But when my bill came it billed me giving me only 300 daytime minutes, so I had lots of overage minutes because I went over the normal 300 minutes for that billing period believing them that I had the 600. Now the account is mysteriously back to the 300 minutes. VERY unfair and deceitful on ATT's part. I would not believe anything they say about the "Lead Problem" either. NO WAY NO HOW JUDGE! Their customer service acts like they understand but they do not, and they barely understand English. Time and Time again.

Due to poor training of AT&T customer service representatives I have lost at least 20 hours of my time. I was trying to get a replacement of a lost phone. AT&T representative forgot to lock a lost device. Due to this fact I have had to do a claim three time. Each time the claim has been denied. Finally I figured out the problem, and called ATT instead of insurance company ATT transfer you if you make a claim. Very long story. I even don't want to get into details. My son can't get a replacement phone for more that two weeks already. It's like a joke. Very poor training of representatives. Probably minimum wage paid people. AT&T management or whatever people who gets a profit from this company should spend more finances on training and employee's benefits.

Do not trade your phones for credit, it’s a big scam. Your phone will be locked until the end of your contract and if you are trying to pay it off early your trade is next to nothing! Ask any possible scenarios before you do your trade-in and ask them to have those answers in the writing/email.

I have a Samsung Z flip 4. I opened it, and it would not close, it seemed stuck. After multiple attempts to close it, it finally did close. I did not put any force into it, just doing it constantly. When it did close it felt like something broken in it. I opened it again, in hopes that it would not do the same thing again, just to feel a rough feeling during that process. A day or 2 later the screen went black, never to return. I honestly had no idea what to do through any of this. I ended up calling AT&T about it, I asked what I should be doing about this. It was told to me to take it into an AT&T store for a physical look at it so I can know if I am am to do a warranty claim or an insurance claim.

Does anyone have any contact AT&T or AT&T Business or Costco Wholesale at a decision making level? AT&T is has been overcharging me every month for 6 months!! I traded in two old phones for two new lines and two new "free" devices. But I am still being charged for the new devices!! This is a new AT&T connection through their partnership with Costco. First, the AT&T sales rep at Costco misled us with wrong information from the start (e.g. handwriting a different monthly amount of $80 vs the current $166 that we're being charged) and ordered the wrong device on one line!!

AT&T... Trade your phone and you get a upgrade free one. A lie... They give you a discount every month... After a year of paying $126.00 for 4 phones bill jumped To $180.00... so no more discount for one phone because I paid one off. $80 more a month because I paid off phone? Now, since I want to leave ATT I had to pay off 3 other phones... $1500.00 but wait I lose all my $2000 credits. ATT got you coming and going. BYE BYE ATT. Thanks for baiting and keeping you locked in... Be aware of what's going to happen.

I am in the process of switching from AT&T. I have moved all of the lines except one. This one device is paid off and been in service for more than one year. They tell me there was a technical issue with a device replacement a month back. I have spent many hours on the phone with Back-office team just for them to tell me to give them more time. It has been more than a week. At this point I feel like they are not willing to unlock this phone. I have started researching how to report this "Theft" and will be pursuing any outlets I can find. I have contacted the Attorney General to file a claim. I do not recommend ever purchasing a phone from At&T or using their service.

My husband and I encountered an AT&T salesman in our local Sam's Club in Concord, NH and listened to his spiel. He assured us that AT&T would provide us with better service and coverage than our current plan and also upgraded our phones. My husband's phone was old but mine was only a year and half old. I was told I would get $500 from my trade in towards the new phone which cost $700. Well long story short my bill is $30 more than my previous plan and the coverage less. I didn't have an issue with the higher cost since I was going to get better service. Now I have the inconvenience of having to switch back or sign on with someone else but live and learn I guess.

I spent over 3 hours with 4 different AT&T reps trying to set up access on a new iPad for my employer. One person turned off the owner's phone when asking for a PIN. The online system doesn't update when new info is given to reps or they don't update it. AT&T processes are not integrated and are a mess! You waste lots of time trying to accomplish a simple task.

We already had a line on our bill for a tablet that we were upgrading and the store told us we had to add additional number in order to “upgrade” the tablet and could not use the existing number and was told NOTHING on the bill would change and ALL our discounts would be the same! Not true!! They effectively changed the bill to paperless billing and then the new number “ungrouped” the existing number from the correct grouping which in turn changed the discounts on our bill and made the bill HIGHER! They also didn’t mention that our current plan is no longer an option and the new line would affect that as a “change in service”! They have misrepresented everything about this transaction that I will be taking further action against them!

Avoid at all cost, I went to the store and got a deal for a family plan starter for 105 dollars, my first bill comes as 260 and the one after as 328, When I spoke with customer service it turn out the store had put me on the highest plan without my consent and I will be heavily overcharged because of that, also there are hidden fees (services and taxes). Even with the original plan the bill would be 187, So I canceled after using for 4 days and I still got charged 187 dollars for a full month when they have a policy of charging only per days used if canceled within 14 days, I challenged that many times but it is a waste of time. Must avoid due to the lack of clarity on hidden charges and store workers placing you on plans without your consent then you are having to pay the price. Is this because of Incentive per selling plans in store? I had to pay activation fees 35 dollars per line on 3 lines without any refund.

THE AT&T SCAM. Spoke with AT&T today because I wanted to port my number out to another carrier because they were cheaper and with me being unemployed, I need to save every penny I can and AT&T was too expensive. I was eligible for an upgrade to a newer phone at no cost (with my trade-in), so I upgraded. But then when I tried to go with another carrier, here is what they said:

I received a device that I was trying to return it on June 20th. I called and spoke to A young lady named Amya. She stated to come into the Douglasville location and that location could take the device and return it. I spoke to a nice young man I think he was new to AT&T. He tried to help but he needed help. He ask Amya his coworker. I said to Amya, "You sound like the lady I spoke to before I came here." She stated, "Yes, I was." Amya begin to pull up my account then said, "It's been 14 days. Your buyer's remorse time is up." I begin to explain this wasn't a buyer's remorse. Amya said have a good day. I ask to speak to management and was told at 2:30est. She was at lunch and would return after 4est.

I recently paid off my phone to go to another provider. It took seconds for AT&T to process my payment but they refused to unlock my phone. When I called they told me I had to wait 48 hours. It had already been 30 hours then I was placed on hold indefinitely. I was left without phone service in a new city that I am unfamiliar with. I am a senior and this was very unnerving. This company is horrible to work with and I would not recommend them.

Ran through an order on phone and decided not to continue and canceled moving forward but took $577 from my bank account anyway without completing order!!! Called and said too bad. Nothing they can do. Have to wait 3-5 days to get stolen money back! STAY AWAY‼️

I had ATT for many years and was satisfied. Then in approx 2017, my bill were always off and I was always overbilled for something I did not use, understand, order, etc.. I went with another carrier and never had this problem again. However, while shopping at Costco last month, I was looking at the new IPhones. The rep at Costco said he worked for ATT and I said forget it. The rep told me the company had changed, gave me a some lies that I found out now are not true. However, I believed him at the time and let him order the 3 new phones for me and my children.

On two occasions, AT&T have withheld promotions I was promised. The first time was a few years back when I first switched to AT&T. They promised me promotions on old devices I turned in to them. I never received the promotions and after calling and arguing for 6 months I finally received them. On the most recent occasion, I upgraded four of my phones and was promised promotional discounts on my bill for all four as long as I sent them my old devices within 30 days. I brought all 4 of my old devices to the AT&T store on the same day, well within the 30 day window. This was in January of 2023. First I was told that they were waving the $35 trade in fee for each phone but that was never waived, so I called and they waived it. Then I never received my promised promotions so I called several times and spent countless hours on the phone.

Recently switched to AT&T Wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. I've been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...Don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manager. Well it has been 45 minutes to "chat" with a manager so far and counting...Be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.

If I could give zero stars I would. AT&T offers deals on phone trade-in but what they don't disclose is that the only way to turn in your trade-in is thru the mail. I turned in my 4 year old phone for the new iphone 14 and was given a $800 credit towards the new phone. After mailing in old phone and 4 months had passed they take away the monthly credit that totaling the $800 credit claiming that my phone had been received damaged and not working. This is not possible because I was able to wipe my data off the old phone before mailing it to them. Now there is no way to prove that my phone was in working condition and they refused to sent it back or give me trade in value for it. Bottom line, don't fall for their "trade-in" programs. I am going to switch to Verizon.

The ATT cellular store in Rita Ranch near Tucson. We switched to this company from T-Mobile because of better reception in our area. We brought a current bill from T Mobile into their store and asked if they could provide us a similar plan for close to what we were already paying. They said yes, got us signed up. First bill had all kinds of 'prorations', so it was higher. We did get some ticky tacky fees waived, and then we were told our next bill would be what was originally promised. They failed to get our auto pay set up correctly. We went into another store to verify what was going on. Got the auto pay set up correctly. Then we found out that they had plugged us in to the most expensive plan, and our monthly bill would be $90 higher than what we were paying to T Mobile. They apparently thought we would just blindly pay our credit card bill without looking thru the charges. Wrong. Just another Tucson business that preys on senior citizens.

This company deserves 0 Stars. AT&T has been lying to me for a month straight just to get money. They disconnected my service due to nonpayment, but check the move… everyone knows as long as you pay the past due balance your service is supposed to be restored. I paid a past due balance 3 times and set an arrangement for my current bill which was not due until yesterday. After paying the past due amount twice of over $300, they told me I had yet another past due of $26 that was from a unified Uverse account in which I have not had since 2019!

We have had our wireless service with ATT back when they were Bellsouth, over 20 years. About 2 years ago I purchased my wife an Apple watch from the ATT store and told them we did not want an active line on it and my wife was never able to use the watch away from her phone. I also cancelled an iPad line about a year ago and the cell service went inactive on the device. About a week ago, I was on the phone with a customer service rep and she stated that I had active lines on these 2 devices. I told her that the watch had never had service and that the iPad had not had service for almost a year.

I have had AT&T Wireless for as long as I can remember.... Years and years. A year ago I upgraded 4 lines, traded in 4. Paid for Apple phones. I was guaranteed no increase in my bill. It would stay the same. Well that was a lie. It went from $232 to $490 to $600 to $800 and I kid you not $1000 this last one. I have called every month and get made promises that are never kept. I am a business owner and this is my business line. I have been weeks without a phone. I called supervisor, waited over 2 hours for him to get on phone only for him to put me on hold in the middle of my sentence for another two hours, and then he hung up. Over 4 hours to get hung up on. I can't get help and I need it. It is a mistake on ATT and they are trying to make me responsible for it.

I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.

My husband passed away on January 12th of 2023. On March the 17th my husband’s ATT Apple iPhone Pro Max was stolen from a car. On April 3rd, I came to an ATT location to report a stolen phone to get it replaced and I produced a Death Certificate to change ATT account from my deceased husband’s name into my name. I provided a statement that showed that there was up to date insurance to cover the loss of my husband’s phone.

I became customer with ATT since Nov 2022. Today it is April 13, 2023. Since I became customer with them, I am calling them every month couple of times to fix billing issues. They have habit of inflating the bill and if you don't call them, they will keep the difference! After 5 months, my bill is still not stabilized, it is dancing every month up and down. Most of the time missing agreed promotions. Very lousy service, lot of time gets wasted. I never had to call my previous carrier for billing issues. But ATT wants me to call twice a month minimum if I don't want to pay them extra bonus!! Beware of the billing issue before you sign up with them!

I was promised by a rep on April 10th that my payment arrangement could be extended to the 18th. Lie #1, they shut my service off anyways on the 12th. So I live chatted them again to remind them of what previous rep stated - they would not honor her commitments to me even though it was in writing. Told me to pay 100.24 so I did. They posted it to my internet account instead of my phone bill and would not switch it over and wanted another 100.24 to turn on my phone. I told them I did as Nicolas stated today and paid what he said to pay to get my phone on and you guys aren't honoring that rep either. Just a bunch of liars! I was with T Mobile 13 years and should have never switched.

Unclear status of my wireless cancellation after more than a month. I contacted this company many times to get the status, and after an hour ** digital customer service, no result. I still don't know what is going on and if my money has been refunded or not. The customer service is only helpful if they want to sell. Anyways they are not worth to waste your time; and you always have disconnection, for instance no connection in a elevated area, even in the city. Stay away from AT&T!

Set up my bill which is close to 500.00 a month for 3 phones on a payment agreement. I received text and email stating that the service was going to be suspended. I called customer service provided the info on the agreement. I explained that due to the tornado we had to move and needed to have the arrangements honored. They informed me that because I missed the arrangements on the 6th it won’t be happening. I explained that I also have internet and they took that payment and couldn’t transfer to wireless.

ATT charged me over $1500.00 for a 3rd line (Promo) I didn’t know that I had and never used. When I changed carriers on 02/22/23, I called customer service at ATT to make sure the mystery line was canceled. ATT customer service didn’t know how it got there or what it was. They were sorry for the inconvenience and will make sure it it taken out of service. But, no refund of the money that I didn’t owe!! But, no balance due, all done. Not happy. Oh, Direct TV next. They said all done, no balance due. On March 15th I received an email that said that my online bill was ready and that an auto pay was scheduled for $140.39 on March 1st. Went online at ATT. Said I owe $140.39. Clicked on view bill. Sent me to Direct TV website where it said no balance due. Clicked view bill. It said, "Sorry. No bill." Called Customer Service. They said that I should pay it to Direct TV (which showed no balance due and no bill).

Reps will promise savings if you switch, but when all is said and done, you will be paying more than other carriers. They promise device trade in and discount amounts that are not accurate or greatly inflated. Then when trying address these issues it will be a nightmare dealing with customer service.

AT&T is hands down the worst service I have ever had. DO NOT USE. I got their service on February 11, 2023. I was charged almost $200 for the slightly over two weeks of February I had their (garbage) service. On March 11 I got another bill for $130.48, but was not aware of it cause their app never seems to want to work. After getting frustrated with their service never working when I needed it to (explained below), I called on March 16 to cancel. My services with AT&T were stopped immediately. So, I have had NO cell service from them from March 16 to this very day (March 31), yet I am still being billed for it. I still had to pay it. And even after paying IN FULL, I still have no service. Though it has been paid for.

AT&T has a program for returning a problem device that has caused me a great deal of trouble. After sending my problem device to them using their method of return, the returned device was stolen. Then AT&T accused me of foul play. The office of the president got involved after I opened a BBB complaint against them. The representative failed to do a complete and unbiased investigation into the missing device, and sided with the false report that I had returned a device that was not the specific device I was supposed to return to them.

I canceled my service with ATT because their customer service was terrible, and I could get a better plan for less with T-Mobile. I had a phone and tablet. They canceled the phone, because I had the number ported out. Since the tablet was old and barely working I didn't need the number, yet att continued charging, on auto pay, for that line, even after I was assured the service was canceled. Att refuses to refund their charges.

I went to the ATT store and traded in my old iPhone 12pro max for a new iPhone 14 pro max. This transaction took place in November 2, 2022. Within a few hours of signing the contract, I received an email a return label which I will attach as proof. I waited about a week until my new phone came in. I then activated my new phone, followed all instructions and mailed everything at the post office on November 10, 2022.

Promised by Rep:

Edit 3/23/23: I put in an official dispute through the AT&T website. I received a call from the office of the president today. They are honoring our promotion and talking to all groups concerned to address my type of issue going forward. The Lady also gave me her phone information to correspond about this issue if needed. I couldn't have asked for a quicker or more honorable response.

AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution. I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law. They are simply thieves who should be behind bars like any other criminal.

I have been an AT&T customer for over 22 years. I was approached at a retail store by an AT&T salesman. I told him we’re already a customer but lately thinking about changing to another carrier. He quickly promised to give me a great deal, new phones for all 3 lines we currently have. He proceeded to sign me up for 2 free phones, unlimited data and calls, my bill will be lower. Seemed like it’s too good to be true and I asked him what’s the catch. He said, "No catch, you’re a VIP customer and we want to keep you." I told him I will speak with my husband and call him in an hour. He said, "Just sign now and you can call me to cancel," and gave me his number.

AT&T are criminals. Was told if I left T-Mobile for AT&T they would lower my bill to $115 and I would get two free phones. All I had to do is trade my old phones in. But they don't let you just hand them in right then and there. You have to wait for a kit that comes in the mail. But the kit never comes. Even after you call twice and have video recordings of their agents say, "We're resending them." Then you call again and they tell you, "We can't take them now 'cause it's past 30 days," even though they didn't send the necessary kit to return them. Have a recording from their agent telling me I can't just FedEx the phones. They have to come in the kit that they never provide then try to hold you responsible. So I go from a promise of $115 a month and two free phones to now having to pay full price for the phones and getting bills for $220 a month. But hey, they offered me a $10 discount.

They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I called call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!!!

I have been a customer with AT&T for years but fell prey to their shady business practices that and was charged hundreds of dollars unnecessarily. I was looking to add a line for one of my children. I contacted them via phone and they stated that I was eligible for an upgrade. (As their business commercials say everyone gets the same deals.) They had direct access to my account and knew of the current phones that I had on my account. I was quoted that to upgrade 4 phones with them for our current lines would only cost me about $5 per phone. Verbally I verified that this was with my current phones I would trade-in. They verified this several times during the call.

Bunch of criminals working at the AT&T warehouse. I sent back my trade in phone, a Note 10 in mint condition, and months after I never see the credit on my bill, they tell me they didn't receive my phone, instead the received some old flip phone. And now I lose on $800. Case #** was created and final outcome was that I lose on on $800 because AT&T has criminals working in their warehouse.

I have bad hearing and purchased ear buds upon recommendation of the sales person. Did not help at all. I tried to return them and they refused because it was more than 2 weeks. I have used them for over 20 years and pay $300 per month and they did nothing to help. I am switching services tomorrow. I recommend never use AT&T.

I purchased a Apple watch in Nov 22. Upon receiving the watch, the watch had many errors setting it up. I called AT&T support for the Apple watch and they attempted to correct the problem and failed. AT&T then referred me to Apple support and Apple support attempted to correct the issues and failed, Apple support then stated that the Apple watch would have to be replaced by AT&T under warranty and contacted AT&T support and told AT&T to replace the watch under warranty.

In late December 2022, someone went into an AT&T "Authorized Retailer" store 100 miles from where I live, and was able to open a new wireless account, and get a brand new Apple iPhone, using my personal information. The personal information was probably obtained from one of those big, recent, corporate data breaches. AT&T won't share what kind of identification was presented (probably a fake driver's license).

At BJ's in New York, They offered me to transfer the carrier from T-Mobile to AT&T. They offered a trade-in promotion of three lines and three new iPhone 14 for my business account. I had three devices for trade-in: an iPhone12 pro 128gbt, an iPhone11 65gbt, and a Samsung old fashion phone. AT&T sent me an email; rebel for trad-in. I packed devices individually in three boxes and sent them from USPS. I have a tracking record.

They lie to get your service with false things then when you tell them what was said they tell you they don't see any promotion then stuck for 3 years... Don't ever get any services from them. Find a better service.

This is the most expensive of all wireless phone plan by a large margin. Many times I make a call and it simply says, "We cannot complete your call at this time" and to call you back later. After doing that a couple of times I just use another phone and the call goes through just fine. I'm stuck with them for another two years because I had to sign a contract with them and it will cost $2000 to get out of it. Stay away from these guys.

I traded in my iPhone 11 for an iPhone 12 Mini around November 23, 2020 using AT&T's Trade-in program by mail/email (not by going into a store), which gave something like $700 off for an eligible trade in. My iPhone 11 met criteria without a doubt so I went for it. The initial online trade in process was easy and I received the new phone immediately. But I never received the return shipping label for the 11 and that's where it all went awry.

After 15 years being AT&T customer, I realized AT&T is not a reliable provider. I did a trade in within Christmas as a Christmas gift to my husband. On the required condition, AT&T said required to turn in the old devices within 30 DAYS OF ACTIVATION. My husband did not activate the phone right away until I could convince him to use the new phone on 01/20/2023. Upon talking to AT&T's rep on the same day, he confirmed that I was qualified for the full promotion, he asked me to go ahead to activate the phone and turned in my old phones. I activated the new phone on 01/20/23 (the same day) and turned in the old phone on 01/23/23. To be more careful, I got the reference number for this conversation. Upon turning in my old phones, they then today told me that I am not qualified for the full promotion at $1,000/device, my phone is now only worth of $280/device Iphone 12 Pro Max 128 GB while Apple trade in for a similar type is at $400.

They have a sneaky phone payment plan. Say the phone price is $700 and you trade your phone in and they give you $500. Well you would think hey. I can pay that off easy. Nope you will make payments for 3 years, or you will pay the full amount. The sales people are so quick to get you they don't tell you this.

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

At the end of last year, I got a new deal from AT&T that there is no any charge when I trade -in my iPhone 13 to iPhone 14. I had returned my iPhone 13 in the November last year, and they also issued one receipt to recognize that the shop had received my iphone13. In January this year, I found AT&T add the $999 equipment fee to my account for my new iphone 14. Then I called in to the customer service, one guy said I no need to pay the $999 since they had received my iphone13. But now in February, I have received the $999 bill again! What the poor service quality is in the customer service department? The customer service is nothing!!! They just want you to sign up the new contract, otherwise it is nothing and nothing!!! I rather than giving zero star review!

I have been a customer for over 2 years and our family has 3 lines (mine is the primary). We use QuickPay, so when invoices are ready, AT&T is supposed to send me an email alert to my inbox. In order to open the invoice link, AT&T sends a security code. However, they keep sending the code to the wrong lines (i.e., the other two lines, not mine).

I purchased a brand new phone from a local store here and got home only to find out it has no service at all. I get zero signal bars. Walked a few blocks in both directions and still the same. When placing a call to 611 it just says "call ended" instantly. I also get a "No Service" message. I never even got a chance to activate the phone, nor would I now want to knowing there is no service. I bought the phone after researching the coverage map on the ATT website which states very clearly complete 4G coverage. The store where I purchased is unable to help with the matter, and I don't think it's their problem anyway.

Worst customer service ever! I did a wireless trade-in on July 4, 2022, the phones were supposed to be shipped to us, but only 1 was ever received. I called Loyalty several times to tell them that we hadn't received the phones and their only response was to check the tracking, which didn't show ANYTHING. Finally, 5 weeks later we went to a bigger store and told them what was going on to see if they could help or get us new phones. They couldn't see anything in the tracking either, and couldn't cancel it, but instead of filing a report for a stolen phone, they just created new records to sell us new phones. We thought everything was fine until November when we were billed $800 for those missing phones.

I had a trade-in in 10/2021 with $0 installment after trade-in. After a year I still get billed in the full price and I made a complain. I got case number in 08/2022 and the decision was to activate the discount and give me rebate for the amount paid. Now it's 2/2023 and the change never happened. I call again and now the explanation is that I failed to qualify because activation lock was not unlocked (which I strongly believed it's not the case because I followed the instruction to do it). When I check the trade-in status until now, it still said "Trade Completed and Payment Sent". So now, I never get the promo and I lost my iPhone XR that was in a good working condition because of their lies. Customer loyalty program can't do anything for other than "I can feel your disappointment". Time to change providers.

Started new cellphone service with AT&T at their store at Sam's Club in Brooksville, FL and it took a couple weeks to get our new cellphones mailed to us. With a week after receiving them, my Pixel 6a came with someone else’s name and number in it. Within another week it stopped charging then cut off on its own and so I went back in to let them know my phone needed to be switched to another and why. They said they would try to figure out what to do. They did not contact me back. Started making calls to AT&T and nothing done. About the 4th call, they gave me a case number and said the escalation department would call me. 3 weeks went by and no resolution.

I have been a LONG-TERM customer with AT&T over many years and through ALL of their 'name changes'.. But over recent years, if I forget to pay my bill (I mean by less than a day-sometimes even hours ) they hit me (US) with a RIDICULOUSLY HIGH 'late fee' that amounts to 17% of my total monthly phone bill! NOBODY else does that (unless it's a 'LOAN SHARK' on the streets!!) They don't even have the decency to give say 24 to 72 hours (one to 4 days!!) when every 'CIVILIZED' company (like credit cards, loans etc) give 7 to 10 days!! I'm disabled and living on a fixed income and ALWAYS pay my bill. I'm a few hours to a couple days late maybe 2 to 3 times a year.. Mainly from forgetting because it's a Holiday or some like occurrence!! I see that AT&T has NO LOYALTY to their customers of MANY years..even decades so I think I will finally (like everyone else I know) find a NEW and BETTER phone company!!

We have had a this account before AT&T owned the company, it was called X-Cingular, 20 tears ago. This past summer, my mother wanted a new phone and saw an ad for a Samsung Galaxy Flip Z, FREE with qualifying trade in. I called August 16th 2022, was told my trade-ins qualified...received a phone that was broke on arrival and no boxes or labels to return. Called in September and October, spend over 20 hours cumulative with AT&T customer service, got cussed at by Tech support, wound up culminating in getting credits applied and assured mailing labels and boxes would arrive with my replacement phone imminently. Most all of November passed before I called. Was told that no record of the calls in October existed.

If the CS department's goal is to irritate you then they are providing a great service. Tried to track down an issue with a credit that I was owed through, first, chat then call AND I was disconnected a total of 5 times. Wasted over an hour of my time and got nowhere. It appears that anything that requires more than 5-minutes of their time and you are disconnected. As soon as my phone is paid off OR I find another solution I am switching to another carrier.

AT&T had a promotion that if you bring your phone and port your number they will give you $250 credit per line so my husband and I left Verizon to go to AT&T. We took two of our own phones, got two new phones, and added two iPads. We started service online but their system wouldn’t accept my husband’s driver’s license for some reason so he had to go in to the store. He went to a corporate store and was told the promo would apply in 1-2 billing cycles. It did NOT. We called them, told them what happened, told them we have proof, and they refused to honor the promotion, saying that we started service in a store, even though we had several screenshots showing that we did start it online. We spoke to managers, had it escalated… and they refuse to honor it. On top of them being crooked liars, their service is crappy and glitchy. We are going back to Verizon and will tell everyone how slimy AT&T is.

I have been a customer of AT&T Wireless since 1999. I I have had a iPhone since they came out. When upgrading in the past they use to give you credit instantly for your old phone and help with the purchase of your new phone. Well as we all know the cost of new phones is crazy high. I had a iPhone 12 Pro Max and upgraded to the iPhone 13 Promax, I did it on the monthly plan and traded in my 12, got a $1000.00 credit but AT&T spreads the credit out over 36 months. I wanted the iPhone 14, but still owed a balance so I paid it off. I was told my credit would continue by AT&T rep, so I ordered the 14 and sent my 13 in as a trade, btw ATT still owed me $583.00 for credit on the 12. Now they are tell me that since I upgraded they are going to keep my $583. I fulfilled my agreement and paid my phone off, they should fulfill their agreement and pay my $583.00. Seems like they do not want you to upgrade.

Their salespeople are sweet talkers and full of lies! I left my previous and now current phone service provider because I was promised a cheaper bill for the same features. I gave my phone as a trade in for a newer one. A week later, I get a phone bill for $135 with charges I wasn't aware of and wasn't told I would be paying for the phone for 3 months and added services I didn't approve. I immediately called to try and get my phone back and cancel service. The salesperson would not answer and I was told it's at the warehouse. So I had to pay a restocking fee when I gave the phone back and I'm still without my phone.

I closed my account with AT&T Wireless the last week in September 2022. I have called customer service 6-7 times and they continue to give me excuses. They continue to give me phone numbers that are dead ends.

So much to write. Thought I wanted to switch to AT&T from Verizon. They completely botched the whole transaction. I subsequently canceled all services and AT&T cut off my service without notifying me. I made several calls to ensure that I had indeed canceled everything and their phones have been received. I had to go into a store to contact them as I had no service. While in the store, I was on the phone for over an hour before I was transferred to fraud where they left me on hold without one word of any update for another HOUR! The store associates couldn’t believe it as well. Sadly, the store associates could do nothing to help move this along. Long story short, AT&T will never be an option for any type of service for my family.

Our family has been with AT&T for several years and I was an AT&T customer before that for some time. Sold their service and worked in the cellular support industry. I have witnessed the withering network maintenance and expansion. Fraudulent device payment plan renewals on phone already 3/4 through the plan. Incompetent support staff and call flow. There is nothing any more special about AT&T over the rest. Hence why I'm still with them. My point is they shouldn't be highly reviewed. They all should be called out for overcharging and underproviding. Like right now. No bulletin of service degradation but this post took an HR to get posted in the Dallas area.

Went to the local ATT store to have my watch added to our account. After 45 min of two employees working with it.. they gave me a card with a scan code to do it myself online. I asked if I would be charged before I did this or if it would start after I added my watch. They said there would be no charges until I added my Watch online. I have not added my watch yet and got a bill for an added device for $80 today. Now... trying to call helpline, due to a 7 min wait, I take the "we will call you back in 7 min" option. Two min later I get called back with a message..."A representative will be with you in 9 min". After being on hold for 15 min... they hang up on me!!! They are in the communications business and can't figure out their own system to make it work!!!!

If I could rate AT&T a 0, I would!!! They are rude, not responsive and helpful and they always add extra charges on your account if you don't pay attention! The customer service is the nightmare to deal with! I just left AT & T and that was the best decision I made, I love T-Mobile so far!

Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

I have been an AT&T customer for almost 12 yrs. now and up until four months ago and other than occasional issues with my bill, all was ok. Since August '22 to date (12/28/22) I have called EVERY MONTH to dispute charges for services that are not included in my plan, like insurance, "AT&T Up Next, Unlimited Service, etc. (The outrageous thing happened when I broke my iPhone 14 screen and they denied the claim thru the insurance, because "it was cancelled" and yet, being charged!!!!) Every time I called the Rep stated that it won´t happen again... I´m tired of this game and lack of quality service. Any suggestions other than have to switch wireless provider?

I should have stayed with T-Mobile. Same day phone replacement turned into a week, to many issues to type, and I haven't even been with them for 60 days. I will be filing a complaint with the BBB and FCC.

I switched to AT&T with the promise of better coverage and savings on monthly service. Service: terrible. Cost: same speed: slower. 2 of 4 lines have constant issues unable to receive/make calls, texts. Constant calls to customer service to complain and fix the issue. Frustrating because you are transferred to the wrong department several time before actually talking to the correct department. I tried to file a complaint within AT&T. When I finally arrived at the right person, a few minutes into the call she went silent and hung up on me. I heard background noise and kept saying hello, hello. She never even tried to call back. I pay my bill. I'm not looking for free service. I just want the service I pay over 300.00 a month for. Not to mention I also have internet and t.v service I pay to AT&T as well. So I am a loyal customer, but I don't receive loyal wireless service.

I have been with this company over 6 years and they broke their contract with me this summer. They forced me to change plans. The price of my plan is different every month. I have called 4 different times to get this corrected and never get a resolution. I will be switching carriers. Stay away from this company. They will cheat you. It’s sad they can just break the contract when they choose to.

@ATTWireless Never received service. Called 13+ times, went to store, and spent HOURS talking to 100% incompetent people yet still made to pay 3 months of bill when SERVICE WAS NEVER ACTIVATED. #worstcompanyever

I didn't know that AT&T continued auto pay after a customer stopped using it months ago. Therefore, AT&T has received two payments one on 12/7/22 for $166.34 auto pay that I'm NOT signed up for. Another one on 12/8/22 for $168.00 paid cash in the store at the kiosk. I feel that the kiosk should have known that AT&T already received payment the day before. Therefore, the balance should have been zero. I really need AT&T to stop this unauthorized autoplay! I have never had issues like this before with any other merchant. Fix it asap!

I switched to AT&T due to an ad detailing their prices. Went to the AT&T store and they were very helpful, however, once everything was paid for and we left, everything changed. The new phones were sent with instructions to set them up ourselves. Called the store and told them they told me they would do it, they said that was optional. Had them do the set up. They gave us the labels and boxes to return the old phones. Cleaned all the data and mailed them back in July.

In February 2022 during an online chat with a representative of AT&T I was approached with an offer for an iPhone 12 with the total price being $180 paid at $5 a month. During this conversation I specifically asked, "If I decided to leave AT&T I would only have to pay the 180$ minus the $5 monthly payments I had already made." I was told, "Yes that is correct." I went a step further and said, "If the iPhone 12 is only $180 total and I only have to pay the remainder of that total if I leave AT&T before the phone is paid in full, I will take one." Again, I was told, "Yes that is correct." I went online today to pay off the device and it shows I owe $547.47.

I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

Supervisor "Nadia **", who refused to provide her ID number, admitted to me that the AT&T store where I bought my phone messed up when they sold me the phone. She said they dropped the ball in recording the proper IMEI number for the phone onto my account and put it under the wrong phone number, even though my daughter has been using another phone number (also listed on the account) for her phone. This has caused an issue with me getting her broken phone repaired through insurance. She said the phone call was being recorded and when I later called her out on admitting the mistake, she said she didn't say that. She is a liar and is willing to lose a cell phone, TV and internet customer over it.

Moved 8 phone lines over, well still trying to move them over. Would never do this again. Feel totally misled by the sales rep. 100 % lied to by the sales rep, Can't properly describe the disgust I feel with this company.

Been with AT&T for over a decade. They used to be a good company but not anymore. One thing is for certain, you will pay much more than they tell you you'll pay. They are very crafty on how they do it. They provide "promotions" that will lock you into a particular amount of time and/or product. The bill they say you will pay seems reasonable, maybe even cheap compared to the service you are getting. The first few months, they explain, will be a little higher until the promotion rate kicks in. This is a strategy called "conditioning". They are conditioning you to realize your plan really costs that much. So when the promotion kicks in, you are relieved to be paying the amount you expected from the beginning. Everything is fine for a while (12-18 months). Then promotions start wearing off. Overnight your bill can jump astronomically.

I have been a customer of AT&T for decades - and I also have a good portion of stock in this company I have been invested in. I am completely disappointed and frustrated with the experience I have had with AT&T in the last few months. I went in and traded my iPhone in for a new phone. While I was at the store, the salesperson talked me into switching my plan to their new "unlimited" plan. It has been a nightmare since. The amount I was told I would pay is not what I pay now - I pay MUCH more. I tried to return the new phone and end my business - but the store had already sent my phone out - despite it being against company policy. After much frustration and hours of talking with both store and agents on the 611 AT&T "customer service" line - they claimed to have solved the problem and quoted me (again) a fair cost. Yet, when it came time for the bill - it was (again) way over what I was told.

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times a month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue, today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now, they are telling me they can't do anything to help me. Date of experience: November 08, 2022.

Was told they had 5G in my area and even confirmed on their map that they had it in my area. Turns out that they plan to have it because when I connected my 13 Pro Max to their service there was zero 5G in my area. Tried to cancel service and they lost my trade in phone and I was told to pound sand. Do not fall for their gimmicks, they are not as good as Verizon. Stay away from AT&T.

I had an issue with the mobile phone and since I had the insurance (Asurion) I decided to make a claim. During the claim the customer service person gave an advice to make sure I return the device with the envelope they are providing. So I received the new device on 7/5/2022 and return the old device in the envelope they provided on 7/7/22.

AT&T makes false promises and refuses to stand behind them. This time I purchased a new phone and was told if I changed to the upgraded plan, which I didn't need but they said would ultimately be cheaper, they made the absolute promise that I would not lose my discounts. Losing my discounts would cost me MORE for a plan I don't need! I waited for the discount to show up, when it didn't I called. I was told I would have to wait for 2 months bills before it would show up, and would be prorated. So I waited. By then, roughly 3 months had passed (waiting for the first bill, then for 2 months bills, to be sure).

AT&T requires customers to provide a social security just to open an account, no matter what customers buy. The exception is prepaid accounts, but many options are not available on prepaid accounts. The fact that we have to give our social security number to a person is actually putting us at risk of leaks. A customer service person can sell that information on the black market and cause a huge amount of hardship to people for the rest of their lives. Internet transactions can be breached, employees of AT&T who have access to customer account data like social security numbers can mishandle that information which in turn can be leaked, or they can just sell it, especially employees who are about to leave the company.

AT&T gave my area no warning they would be down for 10 days. When you call they say there is no problem, but everyone in town with that service is down. They won't give you any credit and they say they have no idea when the problem will be fixed. Then they make it difficult to unlock the phone and want to charge fees to leave. I have been a customer for 5 years. They don't care, don't use them!

Starting with my most recent disappointment with AT&T, here are the facts: I upgraded my mobile service to take advantage of a better package. A representative came to my house with the new phones for my kids, set up the new phones and left. There was no mention of the old phones, either to give them to the representative or to mail them in. My phone was part of the FirstNet program, so I had to go to the store to set it up. Apparently, it was older and did not need to be returned.

I recently traveled to the Dominican Republic from 8/31-9/2/22. Sometime after I arrived, I received a text message from AT&T opting me into international for AT&T. I declined the service and elected to turn off cellular and roaming on my device. Fast forward, I receive the bill only to be charged over $60 for 1 hr of data and then over $60 for text service. I called customer support on 9/26/22 to discuss the bill, and the representative was really of no help. I inquired as to how I used so much data within an hour and all she can say is that, "You used the data and I can't give a credit." It's not all about the credit, I would like some type of explanation. Then when I inquired about the text message charged she said, "Well you used them and even if you turned the cellular off that company billed us so we billed you."

After five years of miserable signal strength, we finally cut the cord on AT&T yesterday. Went through an hour-long process of deactivating and requesting a pin #. But after the call, at the new phone store, it was discovered that AT&T had put a hold on our account. Never was informed of this and there was no reason. We own our two phones and also we were on auto-pay system with our credit card. So we couldn't use our new sim card. After an hour-long call with AT&T (again) we were informed that it would take 3-5 days to release our hold. Meanwhile we had no phones. And this is the night before Hurricane Ian hit us in Florida.

Left Sprint for better service with AT&T, well that’s what the salesman told me anyway. I have dropped calls, pixelated FaceTime and from time to time no signal at all. In my opinion, this is worse than Sprint.

Buch of lies. Traded in my phones and we were going to be credited $250 for our phones we traded. Don't see credit in the bill. Our monthly bill should be $115 to &120 month consistently. Calling at&t to fix my bill. They really like ripping people off. Supposedly we were not in a contract. Last minute we find out we can't move to another carrier because we're stuck with them till the phones get paid off. Not a good provider. They promise you lots of thing but don't believe them. They're liars.

Sleazeball company! RUN don't walk away, run away! This company will lie and cheat and tell you anything to get you to sign up and then tell you that you don't qualify for the promotion that they signed you up for 5 months ago so now you have to pay $1000.00 instead of $200.00! I am selling my stock in this company, and I will blast what a sleazeball company it is for the rest of my life!

I am waiting over 5 months to receive trade in credit for a phone. Still no credit. I turned the phone into the store and the store didn't process my phone trade in. ATT is keeping $22 per month from our agreed upon contract.

I have a confirmation of an arrangement set on Aug 29 @ 8:56am. I have the actual picture confirmation from the website yet services were turned off while I was in the middle of nowhere. Lost without navigation and AT&T still did nothing even though it’s their error.

AT&T is TERRIBLE!!! I used to have T-Mobile and they were great, I was approached by a AT&T salesperson in a Target and they convinced me to switch because they offer a good discount to law enforcement agencies (which I work at), they said they would pay my phones off with T-mobile, they told me I would get a $250 Target gift card for switching because I already had AT&T for internet and the representative told me I could get an AARP discount if I signed up for it. So I switched. I paid $12 to get an AARP membership just for the discount.

I join At&t from T-mobile but I regret it this move because their customer service is zero star and their service is worst than Sprint. My business was down for 3 days and again 7 days and nobody from them and still lying from your face. Please don't join to this suck company. I have proof of pictures saying no internet. I screenshot it inside of downtown of Ann Arbor Michigan and I have proof of voice. I record it from their customer service by the phone. Anyone who need contact me.

About 4 months after I purchased an AT&T Turbo hotspot 2 the device stopped working. The device has a 2 year warranty as stated on the box and ATT's website. The device has been confirmed dead by an ATT rep at an AT&T store as requested by one of the many support phone calls requesting a warranty return. Further support phone contacts resulted in many transfers, hang ups and people who had no idea what to do.

So my husband and I switched plans to AT&T almost 3 months ago. We signed up in our local Sam’s Club in Delaware with John who is the manager. We were told with signing up our activation fees for our 4 lines would be waived, we would be getting a discount for being Sam’s Club members, we would be getting the nurses discount, and a $1100 credit for trading in 2 of our phones.

We're located in Waltham, MA. Since August 8th, our phones suddenly stopped working for outgoing calls or receiving calls. Initially thought it was a phone problem until we realize there was an outage, and the outage reported on the AT&T website, which said that the outage will continue until Aug 10th. There was no text alert to let us know. We pay hundreds of dollars for 3 lines, my elderly mother couldn't reach me, I couldn't reach our businesses. And no apologies, no alert to let us know what's going on, their online chat is a bot that doesn't can only suggest how to troubleshoot your phone, but it's not a phone issue. Terrible service.

We have been with AT&T for about 1 year. The service was decent. We decided to switch to Google Fi because it is cheaper and we don't like the company getting involved in politics. It took 4 hours on the phone and 8 transfer codes and talking to customer service, transporting numbers and fraud department, each department at least twice, to get this done. What a mess and waste of time.

Last Friday on 7/22/22 I called AT&T to ask some questions about automated messages I had received. “Destiny”, the agent offered for me to try a new data plan for my phone at no extra cost. She said if I didn’t like it, I could switch back to the old plan within 30 days. After 1 week of much slower data speeds for my wife and my phones. I called ATT back. I spent 90 minutes on the phone with multiple agents, and they are claiming that Destiny lied and we can’t go back to our old plan. This is a breach of the contract I agreed to on 7/22/22. I pay my ATT bill every month, so I fulfill my obligations, now it’s time for ATT to follow through with their part of the agreement.

I have been an AT&T customer for over a decade and it is an absolute nightmare to deal with them. I am moving to a different service provider and would recommend others do the same. There is no consistency in their responses. Every time you call, you are routed to a different representative who gives a different response. The plans are expensive and they overcharge you consistently. It is sad that their service standards is so poor.

Over 22 hours on the phone with them and my account is all screwed up. They lied to me telling me my devices qualified for trade in, then a month later said no I will owe for the 3rd phone. I gave all the info for the phone before trading and it was accepted. Now they claim it won't work and I owe the full price for the phone. Horrible customer service with no results after days on the phone. Website is not user friendly and they have the worst customer service I've ever had to deal with.

I was perfectly happy with T-Mobile who I have been with for years. I was trapped in a high-pressure sales situation while attempting to grocery shop and despite that I said no and that I wasn't interested, he continued to bother me. The deal sounded great as I was supposed to get 2 brand new Samsung Galaxy 22s for free and pay less monthly than I am paying now. This was TOTAL **. I was told my bill would be $120 with all the service fees and taxes "out the door" he said. I was told about the one-time activation fees and that I would get discounts on by bill for trading in my old phones, which I did.

On 5/25/2022, I contacted AT&T to remove excess features/charges from my bill for "upgrade next" and insurance. It was not done as requested. On 6/11/2022, I called AT&T to remove the features again, as they were still on my May bill and showing active on my online account. This was the second attempt to remove these features. The representative removed the features and asked if I would be interested in upgrading to a different phone plan. I declined as I had been grandfathered into the shared 20GB shared plan for $80/month, which they no longer offered. I have been on this plan for many years. The representative said that was fine and I did not have to change plans.

I've been with AT&T for years and I will go out of my way to not interact with them. Regardless of what the concern is you'll get passed down from one person to another until you just give up. I spend 1.5 hours just now between 3 different people, each of which asked me details of my account, including the phone number. The whole interaction was basically me giving them information, and them taking a while to tell me that yes, they now have accessed my account but it's not in their purview to help, so they need to transfer me forward. The last person referred me to another department and got back to me after some time to tell me the department he mentioned isn't available today. I asked for a feedback form and they stalled for 20 minutes until I just eventually capitulated with no answers or an opportunity to review.

I left another phone company, that I've been with to sign up with AT&T, because I was given false information on how much my phone bill would be. After speaking to 2 different managers on, maybe a week or so apart, they researched, I was told twice, that I was right about Ben telling me that my total bill will be $48.75 each month, for 36 months, and they will adjust it to just that amount, but, yet and stilI am being overcharged almost double of what I was promised. $85.39 was taken from my account.

First of all I was not given the option of giving no stars is why I chose one. They deserve no stars. I was told by the person at the AT&T counter that I was being put on a prepaid account of $50 a month. Now I have a bill of $270 and they have suspended my account. They will not help me at all give me time to pay it nothing. I do not recommend AT&T to anyone. My account will be canceled and I will be going back to good old Verizon.

So I did read a lot of reviews from people who experienced issues with AT&T customer service and problems with their phone trade in process specifically and shame on me I still went with them and regret it. I started service over a month ago because they were offering to allow me to trade in my iPhone. It's been a nightmare. Late billing and massive 1st bill (included 2 months- No proration). I called 6 times to find out where my trade in shipping materials were to mail back my iPhone for a promotion of $800 back toward my bill (allocated as a credit over the next 150 years). On the 7th call we figured out the Einstein who inputted my address put in the wrong number (is this not an automated process to pull my address of record from my account??? Really AT&T.) Still haven't received the shipping materials.

If I could give this negative stars, I would. Never have I ever experienced a more corrupt company than this. They have the WORST customer service, you have to call in no less than 12 times (because that’s what I’ve done so far) in 6 months to resolve 1 issue, every time you call in you’ll get a completely different story. If you’re considering them for service, save yourself the time and headaches.

ATT customer service representatives are liars. I had fraudulent charges on my account. I filed a claim. I was told that my service would remain active during the investigation. My service was suspended about every other day. I had restoration charges added. There was no investigation. I was forced to pay all fees. When I requested a refund of the money spent on the restoration fees and the fraudulent charges ($400+) I was told it would be refunded to me in 5-7 days. That did not happen. Instead a credit was placed on my account. This time I called instead of chatting with a representative. Again I am to wait another 7 days to see if I will get MY money returned to me. No one should be treated like this.

Made payment agreement, AT&T sent me a confirmation text! Service shut off a few days later. Chatted with agent on AT&T chat, made payment & agreement (again) for remaining balance... service shut off 3 days later before the agreed date! I have all the confirmation & #'s. I went back to chat with an agent, was told payment was returned which it was clearly not! Then she tried to tell me it "backed out on their end" & she was getting the manager, chat screen went blank! I went back on 2 more times last night, wasted several hours! I have been an AT&T customer for over 20 years! Will not be a customer of theirs EVER again! They also like to hit your bank account when they see fit, over & over. I should've dropped them a LONG time ago. I also just recommended a friend switch service to AT&T, luckily I caught her before she did... Phew.

AT&T is heartless and they couldn't care less about first responders. We need a little additional help this month since my husband was hurt on a fire call back in Feb. They are completely unwilling to help us at all! We now have no phone service!

Yesterday I wrote a scathing review about T-Mobile. And when they texted to ask for a rating I gave them all zeroes. They called me today, I suppose, to rectify the matter. I should have known better. I have an internet account with AT&T so i gave them a call and asked if they would like to add wireless to the current account. I don’t mean to sound prejudiced, but even today, while I spoke to two of T-Mobile’s “Indian Experts”, I needed to ask them to repeat themselves and speak slowly several times. And when I asked for details, I really believe they did not have enough American English language skills to reply. Can you believe that the person who answered my call is a Bona-Fide American? YES! Her name was ASHLEY. She was totally wonderful. It took time to go through it all, but she was a real Champ. She knew her job inside and out and was totally professional, patient, and resourceful.

So, not only is my expensive service bad at home (at best 2 bars and sometimes doesn't work at all) and by the way it's the only company that works here so I don't have any others to choose from... But I just got an email today on June 3rd that my service will increase by $12 starting on June 1st. Really? No advance notification??? You tell me after the fact?

Cancelled account in Feb. They didn't cancel tablet & now 3 months later are only getting back for 1 month and it will take 2 months to get it back. Will never use them again. I have to wait 2 months to get money back and they are sending on a prepaid visa. What a **. They took it out of my checking account.

Trained liars, and I thought maybe the first time was just a bad experience so I worked with them holding my services with them for many more years even with a rate increase until I actually was manipulated into thinking I was getting a better deal on my cellphone bill until I got 300$ bill without being aware of any charges. I don't see how they are able to charge whatever they want without getting you to sign for it first but they do. This is the 2nd experience I had where they tell me a bunch of reasonable prices and then when I get the bill everything is way more than what I was told... And after reading other reviews, it seems I am not the only one who they deceived. Honestly this week may be my last week dealing with them.

I upgrade my iPhone 10xr to the new iPhone 13 pro max for the $800 rebate. They told me I didn't need to be on a particular plan. She checked my phone, and after checking it, told me my phone qualified for an upgrade rebate. It was only about if the trade in phone qualified or not. They took my old phone and 2 weeks later, I get a letter saying my phone didn't qualify because I wasn't on an unlimited plan. So, that upset me of course and I went back and showed the letter to the AT&T store person who helped me. She said she was sorry and there wasn't anything she could do unless I upgraded to an unlimited plan. It was $10 more per month so I did upgrade. I was told the rebate will start to show in my monthly statement in 2 months.

On May 8th late in the evening I arrived at my home in WV after being in FL over the winter. Monday I have no internet or cell service. I’m recuperating from trip so don't bother with it. Tuesday while cleaning I noticed the surge protector is unplugged. Internet works but still no cell service. I reset microcell. Turn my phone off and on. Still nothing. Wednesday May 11th I do online chat with Kelly at AT&T. She informs me the microcell was disabled due to the new 5G. Not to worry they would replace it “FREE OF CHARGE”. She recommended I go to the store rather than wait for it to be mailed as it would be faster.

In March 2022, I was offered a new phone by AT&T wireless in exchange for my old off-contract phone (btw $600 and $800). I reported the true condition of the phone online and was told I would receive full credit. I received the new phone and sent in the old phone. I was told that I would get only $5 for the phone because they reported a condition that was not true of the phone when it was sent. ALL functions of the phone worked when it was sent in. I was told I could not have my old phone returned but would have to take the $5 (this feels like theft, I did NOT agree and WOULD NOT have agreed to trade in my old phone for $5. It worked very well), I was told I would also need to pay full price for the new phone.

Before signing up for the service you should really try out their customer support. It's nonexistent. Over 100 hours over two weeks trying to fix account problems and triple charges on 7 prepaid lines from a supposed computer glitch with complete loss of each account and payment made me switch companies in the end. They haven't offered any returns of charges so far either. The corporate store was zero help. I would be more understanding if the customer support were better. What a terrible experience. Even prepaid accounts aren't safe from extra charges and fees. As we suffered weeks with no service even after paying triple upfront on each of the 7 lines. Hundreds lost and time lost. If you value your money and time look elsewhere for cellular service.

If I could give AT & T one star I would! Too many issues with billing. They will send you down a rabbit hole when you try to straighten out any issues. I have switched to Metro. No muss no fuss. You pay your bill in advance once a month, real simple.

My phone was stolen in January but was returned many hours later the same day. My husband ordered a new phone thinking that my phone was gone forever. When I came home from work, he saw that I had my phone so we returned the new cell phone when we received it a couple days later back to AT&T. A couple weeks later my phone shut off in the middle of the workday. I could not even call at&t because it was blacklisted from service. The person on the phone assured me that they would turn it right back on they just wanted to make sure that I did in fact have my original cell phone back in hand. A couple days later my phone shut off again, again in the middle of a workday. I called AT&T back and this went on several times where they would fix it and my phone would shut back off again. At one point it shut off while I was using my GPS to get somewhere.

I have moved to AT&T wireless from T-Mobile expecting better coverage. But my early experience with the service was network coverage which was even worst than T-mobile. Then the next comes, I started receiving more than 100 junk calls a day. When I moved, I traded my old phone (iPhone 11Pro Max) which if I had traded that in the Apple store for the new one, they were about to give me $500 back on new phone.

In November 2021, I subscribed to AT&T broadband service. While the rep was at my home assisting me with the setup he sold me on a deal for wireless phone service and a new iPhone 13. My previous phone provider was T-Mobile, and I'm sorry I left them. The whole experience with AT&T has been miserable from the start. First of all, they screwed up the account parameters at the start, adding features and services I did not request. I was very specific at the outset about my requirements and monthly payment limits, and the rep assured me all was good.

I was able to used my cell phone home because they got me a micro cell tower, they stop the support for it know I can’t make phones but they take my money every month, and T-Mobile is AT&T same thing. My Wi-Fi only 2 bars sometimes. :(

I have been a long time customer for many years. Was lied to about a $602.83 credit. Was then charged the same amount. Called multiple times to dispute. I have been on hold with this company for hours. Was promised multiple solutions just to have my service shut off and back on 3 times in a week. The “back office” no one can put me in touch with. Overall horrible overseas customer service. I will be canceling my plan and taking my loyalty to another company. Buyer beware.

A nearby construction company cut a nearby Internet line by accident. We contacted AT&T immediately. Tomorrow will be the 5th day, and it’s still not fixed. Also, they will not tell me when it will be fixed. If you ever need AT&T to repair an Internet cable, good luck getting them to come out and fix it in a timely manner. I’ve called AT&T multiple times, and spent most of my weekend on the phone with them. It’s all been a huge waste of time. They do not care.

I switched from Sprint/T-Mobile when Sprint was being changed to T-Mobile. I checked with AT&T Wireless and was told that I would get a work discount if I switched. Well come to find out after being told at the store when switching, and over the phone after the discount was not on my bill so I called a few months in to see what was going on and was assured that I would get the discount on the next few billing cycles. Called today and now they are saying I did not sign up for the correct account to receive the discount and offered me a one-time 21% off, this is a trap do not fall for it-checking other companies- just don't like to be lied to.

After being a customer for over 15 years I have had the worse experience. I was upgraded to a plan without my knowledge. It cost 150 more monthly. Said to turn in my old phone for credit. Then won’t provide the 800 dollar credit or return my old device that has not wrong with it. 50 dollar credit was provided not the return of my phone or 800 for the plan like I was told.

After 20 years I am glad to switch to a different provider. Paid $160 for 4 lines and a watch. Called to remove 1 line, confirmed the new payment will be $135, just to learn that I was transferred to the new plan and new plan is $190 for the same service. Now I am paying more for less service?! IN the transition they also "lost" the phone payment discount?! Numerous calls, one unprofessional rep after another. With all the @@@ service, there is no mystery why so many switch the provider!

I had service for several years. I called AT&T to get technical support and they advised me that there was a problem with my zip code for my service address even though they had the correct address for my billing address. They advised me they had to open a move order to get that fixed before a tech could fix my issue with service. Ok well they do that and shut off my service, closed my account, and told me service was not available at the location that's had service for nearly 5 years. Horrible service!

Re: Constant internet connection issues, etc. An AT&T representative, Taylor ** ph.** came in to my business on 3/4/22. She told me that the problem was my modem was outdated. She promised to send a tech with a new one in a few days. She also took pictures of a dangling AT&T cable hanging outside that is a danger to everyone especially children. I called her a week later since she hadn't called with the promised appointment date. She verified that she had turned in the work orders and would get right back to me with an appointment.

I've been an AT&T customer for over 20 years and have grown to absolutely HATE them over the past 3 or 4 years. They used to be the best company as far as coverage and they were at least somewhat efficient as far as billing. I would get a text reminding me that my bill was due and it would give me the amount as well. I could then text my reply to pay my bill and be done with it. Now, I have to remember when my bill is due, then go to the website to get the amount, and then make arraignments to pay it - just CRAZY if you had any experience with how things were before.

On February 25th 2022 I went to AT&T store and did a trade in with my Samsung S10e for Samsung S22 and also took AT&T $75 package with number **. Within 7 days I took back the S22 and asked to deactivate the plan package that I took because the service was very poor on my job site and my home. The girl at AT&T store took back the Samsung S22 and told me I have to call AT&T customer service to resolve getting back my Samsung S10e. They also charge my credit card $71.00 plus $134.90 Within the seven days time. Since then I have been calling AT&T customer service for help and no one seems to care in helping me. It's been over a month I've been calling every day and I haven't get my credit back on my card and never received back my trade in Samsung s10e to this day. I am left without my $800 phone and my credit card charges $205.90. AT&T robbed me without a mask. I lost over $1000 and no one can help me.

I purchased a Google Pixel phone/ contract with ATT. Two months into the contract you could not hear on the phone. After 6 attempts to resolve the problem the representatives were rude and could not do anything to fix the phone. They passed off the issue and said that we would have to contact Google. When contacting Google they said we would have to send them the phone so they could diagnose the issue and decide if they were going to fix or replace the phone. During this time I would be without a phone. I still have to pay att the payment for the phone.. I still pay att for an additional warranty and I pay att for the contract, while they attempt to make a decision. I purchased straight from att but yet I have to go thru someone else for a problem. Remember, I have had the phone less than 60 days.

I received an email saying that I had signed up for paperless billing with AT&T. So like I have done many other times I tried to login to my AT&T account and again could not. So I started the chat and to make this review not as lengthy as it should be I ended up speaking with three people in chat and one person on the phone, none of which could help me. So I took myself down to the AT&T store where I spent an hour and a half to find out that I had two accounts, one’s closed, the closed one has my correct sign-on information, my current account they could not get my email address in so that I could sign on because it was in the original account which they can’t take it out of even though it’s closed and they can’t delete the account.

ATT has been the worst wireless company I had service with. They make up charges I do not understand ever since I joined them back in March 2021. I have been calling every month to have those charges removed. Each time it is the same song "we will make sure it never happens again" but it always does. If feels like their representative do not know how to do their jobs and it is outrageous. And mind you, managers avoid getting on the line to speak to customers because they know they have wronged you. They disconnect you without prior notice. They do not return calls they promise either. AVOID THEM AT ALL COST IF YOU DO NOT WANT TO DEAL WITH UNNECESSARY MIGRAINES!!!!

I had a DirecTV appointment and within 10 minutes into the appointment an AT&T Wireless field salesman showed up to sell me wireless and offered some discounts in order to sign me up which I did. I was supposed to receive $500 gift card to pay off my previous provider. I had good rapport with Nick until he couldn't deliver what he said and then he ghosted me. Chatted with supervisor (Hubert) and was told they could not honor this deal and then closed the chat even though I had more questions. The customer service representative Marlon couldn't help me and transferred me to his supervisor Hubert. So far disappointed at company representatives. I am in Fort Mohave Arizona. The silver lining is that my wireless service is better. If Nick comes to your door to sell at&t service I would make sure that what he's offering is real. Beware Bullhead City and surrounding areas.

I've been a customer with At&t for 20 years! Always paid my bill on time and never received a cut off notice, they even call me a honored customer giving me discounts on the wifi service. But when my at&t email account, email that I use for my username for all me devices became invalid from other websites saying that it was. I found out that it wasn't a real email but was given to me as a user name and a email, in which I didn't know because I didn't normally use the at&t online account to pay my bills I used the app on my phone. 

I got the Ultra 22 and got told 30 month plan. Now I found out it's 36. Also they didn't give me the correct amount for my trade in. Never got straight answer. Felt bunch lies after I made my purchase. In time I will be switching to phone company that don't lie.

I traded my iPhone X in October 2021 for iPhone 13 pro Max, when I received the 13 pro max it was too big so decided to exchange for 13 pro. Now they sent me 2 rerun labels. One for trade-in device and another one for exchange device. I shipped both the phone X and 13 pro max on Oct 30th from USPS junction blvd in Queens, New York. AT&T claims they just received trade-in device which was X. And they charged me 1144.42 for iPhone 13 pro Max saying it was never received. I had to call them 20 times or more for them to resolve partially. I had to pay for 1/2 price for a phone that I returned back to AT&T in October 2021. I wish I can give them -* for being incompetent solving this issue. And I have been with AT&T for more than 14 years. I think I am switching it to Verizon or T-Mobile now. I am tired of them not being able to solve an issue and passing me around.

I was recently unemployed and my phone bill lapsed. I reached out to AT&T to explain my situation and apparently they wanted me to pay 641.00 upfront or services would be disconnected. I tried to talk with customer service about making a payment arrangement and they continued to not work with me, I even tried to pay half later during the week because my daughter need the phone due to her school assignments are on the device. AT&T has disconnected services and they say, "If you're having trouble paying we are here to help." That was a lie. One of the worst Providers I've seen. Please beware.

Now my cable has been going in and out for the last two months. I just canceled my phone. I was getting 25 spam calls. The only scam here is ATT. They could block these calls if they wanted. They're getting paid not to. My bill keeps going up and service is the worst in my 30 years with ATT Ameritech.net. I call customer service I get someone I don't know what country. I can't understand them they can't understand me. There's screaming and believe it or not chickens in the background. ATT you leave me no choice but to call Comcast.

I purchased a mobile router with ATT internet package. Limited service with plenty of brownout periods. Inclement Weather adds to the problem. It didn't matter much if I moved the router around. I would only receive 2 bars. So after much research I am finally ditching this option for StarLink. Orders confirmed and now awaiting shipping. Finally data caps and the ** restrictions can go suck it!

I signed up with AT&T and was promised a monthly bill of $142. After 3 months of arguing on the phone and false promises I have paid 353 one month and being charged 190 this month and apparently after going into the store and submitting a request 4 times for the first responders plan that credit still has not been applied. I called again today and a supervisor promised to call me back in 3 to 5 mins said her name was Jane. She never called. I have spend countless hours on my days off from work on the phone begging for a resolution and being lied to. I've spent hours in the at&t stores just to be told my account is update and it will be correct in next bill just to find it's not. This has been the most horrible experience with any company ever.

Just recently At&T shut my network data off because they don't recognize my rugged Ulefone as compatible with their system. So after 12 years of being a paying customer I am leaving. Not to mention cell companies are charging full price for cellphones. Like these companies aren't making enough money off the service itself. I'm not happy a cell company is trying to dictate what type of phone I can use. Screw em.

I was just told by AT&T, that I have to wait 2 or more days for them to reset the password for my email, as well as, the password for the MYATT app. Even the tech rep that delivered this news could not explain WHY it takes more than 2 days to update my password. I work as an independent contractor, so I am dead in the water for the next few days until AT&T gets around to sending me a code to begin the process of updating my password. If you rely on your email to conduct any important matters, AVOID AT&T!

This store is a joke, they lie to you period. Went in this store back in March of 2021. Bought 2 new iPhone 12, said for any reason that I don't like the phones that I could trade them in for a different ones. Well ok I did just that, but I paid in full $1731.99 total. I asked before trading in for our Samsung phones if the price would go towards our trade ins. I was told yes that there wouldn't be a price difference. What a lie that was, after 9 months and finally understanding why our phone bills were so high, they are charging me for the 2 new Samsung phones. So if you buy out right on 2 iPhone. Then you are screwed out the money, because they refuse to refund your money on the 2 iPhones. That is **, if I pay you cash and then return them. Then I expect a refund for both period. AT&T is a scam period. I will be taken this to small claims court.

Jumped my basic package up $50. Claimed I was on an entertainment package now and my promotion ran out and I have a contract. Cancelled the service even though they are making me pay a cancellation fee..Worth paying to get rid of them. Will be putting Dish network on the RV and getting rid of DirecTV altogether. It has gone downhill and doubled in price since AT&T bought them anyways! Thank goodness I didn't switch the cell phones over to them!

Worst company ever! They lie and lie and lie, every month they screw up the bill (landline) after speaking to a dozen of agents, who know nothing and promise to fix their mistakes, they don't do it, been a customer for 30 years, and they can't fix a simple bill issue they cause multi times. Dropped cell phones because of constant cost increase, dropped my cable, because of all the issues, and now the incompetent agents still can't resolve issues. Sick of spending hours on hold with them daily. DO NOT GET SERVICE FROM AT&T, they treat customers like crap!!! I am about to drop this service, also as I'm sitting on hold again.

November of 2021, I called to get an upgrade. I was never told I couldn’t since I had not paid off the iPhone 11 yet. Rep told me I would get $1000 upgrade and I could return the 11 for the 13. I never received the return envelope to send back the 11, so I called AT&T. I was then informed that I couldn’t return it and that I would have to pay for two phones plus the service. Management did file a case against the rep who sold me the 13, but told me nothing else could be done and I was responsible for the 11 & 13. I have since cancelled service with AT&T and went with another phone provider. Worst company I have ever had dealings with.

I switched from sprint to AT&T in 2012 been with them ever since. I added home internet service in 2020 which I’m also very satisfied with. Both my wireless and internet service are fast, reliable, affordable, account management everything from bill pay, upgrading, changing plans, are simple and convenient. Customer service is excellent, sales, technical support... I honestly never once had a bad experience with a customer service rep. They’re 100% helpful, friendly, reliable, knowledgeable, go above and beyond to give me whatever I need. That says a lot Coming from someone who’s called customer service A LOT for all types of situations over the years, several being out of the ordinary and difficult to figure out. This is also coming from someone who’s Had wireless and internet with many other companies. I doubt I will ever switch to another company. And I highly recommend AT&T to anyone who needs fast reliable affordable service.

WE have been members with this company for 5+ years and have never had a problem with them. Always on time with our bills, but if we need to miss a month we aren’t penalized for missing a month Which makes this service even better.

Been with AT&T cellular service for years. Always works, reasonably price, customer service has been decent since up until Covid issues. My phone service is good everywhere I travel to so far. NorCal to socal.

My husband and I had AT&T's prepaid service for many years and were happy with our $25. a mo. each service. When he passed, I decided to buy a new phone and use his easier number, put it in my name and cancel my #. Sounds simple huh? AT&T said "no problem" but there has been nothing but problems! Every time I try to get help from them, of course I get transferred to different people, put on hold a LONG time, cut off, etc. like everyone else. But the worse thing is - they can never find my service. I have to give them all my information and phone #, they call me back with a pin # which never works, then they lie to me and say my problem is solved!

$100 refund was supposed to be available when I clicked the link because I’m overcharged all the time. It keeps telling me I’m going to be reimbursed and I haven’t seen a red cent! Someone please help me get my money back.

I am 75 yrs old. I had tv, landline phone and wireless with ATT. A year ago I called to cancel my phone service since the phone was old and no longer worked. The ATT representative said it would be cancelled. A few months later called to make sure the landline was cancelled because there was no decrease in the bill. Again was assured that the landline cancelled. A year later I moved to be near my son and cancelled service entirely. At that time the rep said I had been charged for landline phone for the entire previous year. He said it was $36 every month. The final bill listed $49 a month. I really could not afford this but ATT didn't care.

My bill keeps going up and up and up and I’m on a fixed income. About rate of change from AT&T Phone company I don’t know why they got kind of plan they have me on but it’s not working for us. It’s way too expensive and my husband has a flip phone. I have an iPhone. I don’t know why my bill can be $165 a month.

For quality and dependency, I do not recommended AT&T for home internet. I was paying for unlimited data, however there isn't unlimited data. I was paying over $500/month for glitches and slow internet access.

Hi. I love AT&T service ever since, but now I got $4000 phone bill. I haven’t paid yet since started on pandemic cuz I’m struggling financial hardship. I wish you have a program for me to keep my account active.

Can you imagine a billion-dollar company stealing from the average American? You may think that’s absurd, but it is actually truth! Take my case for example. We’ve been ATT customers since 2012. And not because their service is great, but for the simple reason that they were the only ones who had better coverage in our area. For the most part their service was good, with the occasional hiccups. I hated calling their customer service line, not so much because of their agents, but because it takes at least an hour before you can actually speak to a human. And then you get transferred from one agent to another and you have to re-tell your issue over and over again. It drains you!

This company is laughable and not worth $10 a month. I've had their 5G service on my pixel 5 for about a year now. I have never gotten speeds over 4G. In fact the 5G network is 100% slower on average. My average download speeds are 93.64kbps and my average up is 20kbps. This is absolutely garbage! Do not buy AT&T in Michigan.

Here a review update. I posted my initial review on AT&T's Facebook page. AT&T Social Media Manager Rasheedat H. contacted me and expressed a willingness to review my complaint. After doing so he was able to resolve my issue. This is the type of service and professionalism that customers past and present appreciate. If only his colleague Amy from the Loyalty Department had shown a willingness to help instead of being condescending, all this could have been avoided.

We switched from another carrier due to high bills and bad customer service. When we started with AT&T, we notice no dropped calls, better customer service and easier bills to understand. The plans were much cheaper than our previous provider. We got some additional incentives for being military, and we sure do appreciate the recognizing our military. I’m not sure if we’ll upgrade anything but I’m glad we’re with this company. Thanks for great service. Keep up the good work.

I have been a customer of AT&T for about 3 years, after being a lifetime customer of Verizon. Reason for the switch, it occurred during the pandemic, on a few occasions, I could not reach a customer service representative for a good length of time. Left on hold for 30-minutes or longer, and still, no one would answer. I get it, I understand these are difficult times, but it was definitely was not typical of Verizon to lapse so far into the fog, but it opened up the door where AT&T was able to pull ahead of Verizon, under these special circumstances, They had the staff to maintain a level of acceptable customer service agents to assist. At least on the very front end, but sadly, the benefit ended there too. Overall, Verizon is just a much better service provider. I can’t wait to go back!

Their coverage in Las Vegas, NV is horrible. Dead spots all over the metro area. Phones won't even work in lots of densely populated parts of city like North Las Vegas & Chinatown. My company had to get rid of ATT because we couldnt do installs in Vegas.

I did weeks of research to find the exact phone that I wanted--reading specs, watching reviews and even having multiple live chats w/ multiple carriers. I was told by AT&T both over the phone and via chat, that said phone would survive the 3G shutdown. Activation was confusing because of conflicting sets of instructions. Phone support always has "higher than normal call volume" and no option for a callback. Trying to bypass the automated messages I've already heard by pressing 0 disconnects. There are separate numbers for prepaid and wireless and I never knew which to call because I was using a prepaid plan for a wireless phone. The barrage of prerecorded ads loop endlessly when on hold, like they want you to hang up.

We have been with AT&T for over twenty years. When we went to get new phones our bill wound up being more than double what the rep told us it would be. She told us items would be free, but the items just added to our monthly bill. The store manager would do nothing to help and customer service will do nothing to correct it. As soon as our contract is up, we are gone FOREVER!

They ripped up my yard to run fiber so my neighbor 3 doors down can have fiber, but still refuse to offer fiber at my house. Instead they are offering 1/6 the speed for 2x the cost on copper just because they are too lazy to run the optical 30' from my curb to my house.

Signed up at a Sam's club and was told phones came free with the service. We did not need phones. Had our own but they insisted we take a free phone. They sat and we're never used. Another phone was sent to replace the one because of updates from 3g to 5g. Again called and wanted to send phone back. Was told it was free and to keep it. Cancelled service and account keeps getting charged for phones and services never used. Hours on the phone. Disconnected start all over. They lied about the phones. They didn't record my phone conversations accurately or in detail with service members. They are crooks!!

I have dealt with this store for many years. Always got great service. I was very sad to see Barry leave but thought I would hope for the best as I had 2 people who wanted to join my plan. Though they lived in DE agent suggested I take new phone to them. I knew it would help him out so I said fine. I paid the 59.30 tax knowing I would be reimbursed by DE person. When I finally drove down to them in DE on 18th, 1 1/2 hours away and went to get phone activated and get them on acct found out neither agent I had dealt with was not available. I had no choice but to try after Christmas. When my bill was available on 30th saw that it was $375 higher than normal. I found out that agents had put perspective new people on my plan with fictitious #'s and added a 3rd plan to my bill.

How can I sue this company for wasting my time and loss due to AT&T's worst ordering system and all staff is not responsible but transfer to other people without knowing how to resolve their mistakes. It's been 3 months doing everything they asked me to do (check online/call for status/escalation department/supervisors). I had to redo order almost 7 times. WORST! WORST! WORST!

20 years ago, when I switched from Verizon to ATT because Verizon Customer service was lousy, ATT had good Customer service. Since then, I have had few issues until the last couple years when suddenly Customer service has nose-dived to worst Customer service ever. I was lied to about 5G availability for 1.5 years after I bought my 5G phone. The whole time I was given a 4G sim card without my knowledge. After this and other issues including the most expensive phone and internet prices around with the worst download speeds I finally switched to T-Mobile. Much faster internet speeds and 5G service with free Samsung fold phone and Internet box that I didn't have to buy and all for $70 dollars a month less than ATT. It took 2 days and 20 some hours to get an ATT customer support person that could give me a port transfer so I could cancel my account and get my phone number to T-Mobile. They seem to like holding customers prisoner that want to leave them.

I been happy with AT&T until now. I went to AT&T store and 2 sale person offer me the promotion buy one get one free Apple Watch 7. I accepted the promotion. The next day I find out it was not a true promotion. I called the store. Talk to the sale person. He admitted his mistake. I talk to the manager of the store and he said it was my word against the sale person. I called customer service and there nothing they can do. The sale person lie to a customer and he knew it. He sold me the Apple Watch 7 buy one get one free and I should be able to keep the promotion because they offer it to me and did the whole transaction. It was their mistakes. The manager of that store did not care that their sale person is lying to the customers. Sale person represent AT&T.

I love the service and prices but there are times when the service is spotty in areas that others have perfect reception but customer service is always helpful and friendly. Thank you for being so great.

At Best Buy earlier this year, I was offered a new iPhone 12 with a $350 discount from ATT which was my current wire service. I bought the phone and was told I needed to turn in my old phone to receive the discount. I proceeded to an ATT store and surrendered my phone and received a receipt stating that I would receive the discount. Several days later, I received an email from ATT saying that I had to purchase an Unlimited Data Plan in order to receive the discount. At no point, either at Best Buy, or at the ATT store when I turned in my old phone, was I told that I needed to buy a new plan.

I purchased my phone last year, when the promo was going on to receive $800 for your trade in. I confirmed that the phone that I was purchasing and the phone I was trading in were both included in the promotion. Both customer service and the promotion department said that they were. After purchasing the new phone, I traded in my old phone.

I get a lot of text messages that need to be downloaded, but they won't download. A signal needs to be sent, but it's not being sent. I called in twice, but the problem remains. I get otherwise good service.

False, fraudulent advertising is happening and complete disrespect towards customers (I suspect also bigotry, being treated like a 2nd class person due to my accent might be involved), they lie about low pricing and then they attempt to overcharge customer, after luring them into the store under false promises of pricing they don't plan to honor (I'm filing with state and Federal authorities on them). AT&T store in Cookeville, TN, specifically "manager" Keith is actively involved in deceptive practices. I had contacted this AT&T store and asked about specific phone model, price and conditions. "Keith"/"manager" lied to me about the pricing; after I told him I live far and it's 40 minute drive to the store he promised me the pricing, matching what's on AT&T website.

If I could give them a 0, I would!! My daughter wanted ATT internet service so I told her I would get it for her. In October, a ATT Technician came out to dig to install the wiring and cut her "private water line." He told her ATT would pay for the repairs. She got the runaround from them and no one ever sent out a plumber but thankfully I was able to pay the $500 to have it repaired or their water line would still be damaged. It is now December and they still haven't reimbursed her!! We are planning to take them to small claims court if it's not received by December 31st!

Got in touch trying to get ATT wireless. The guy asked me whether I want TV with it. To this, I said no. I just need basic internet. The guy said: "Okay, hold on." I was hanging for 25 minutes and then they hang up on me. I guess they do not want cheap clients. :)

I tried reaching out to AT&T about my new account and verifying my identity. I was bounced between 2 automated systems and 6 departments all to be sent to yet another automated systems. The people I did speak with could not understand what I was saying. English nor Spanish was anyone's first language that I spoke to. An hour of my time wasted!!!! As a first time customer of AT&T, this is not a good impression to be giving customers. Honestly if it was not for the good promotion, I wouldn't have gone to AT&T. TERRIBLE.