AT&T Wireless Reviews

I switched to AT&T due to an ad detailing their prices. Went to the AT&T store and they were very helpful, however, once everything was paid for and we left, everything changed. The new phones were sent with instructions to set them up ourselves. Called the store and told them they told me they would do it, they said that was optional. Had them do the set up. They gave us the labels and boxes to return the old phones. Cleaned all the data and mailed them back in July.

In February 2022 during an online chat with a representative of AT&T I was approached with an offer for an iPhone 12 with the total price being $180 paid at $5 a month. During this conversation I specifically asked, "If I decided to leave AT&T I would only have to pay the 180$ minus the $5 monthly payments I had already made." I was told, "Yes that is correct." I went a step further and said, "If the iPhone 12 is only $180 total and I only have to pay the remainder of that total if I leave AT&T before the phone is paid in full, I will take one." Again, I was told, "Yes that is correct." I went online today to pay off the device and it shows I owe $547.47.

I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

Supervisor "Nadia **", who refused to provide her ID number, admitted to me that the AT&T store where I bought my phone messed up when they sold me the phone. She said they dropped the ball in recording the proper IMEI number for the phone onto my account and put it under the wrong phone number, even though my daughter has been using another phone number (also listed on the account) for her phone. This has caused an issue with me getting her broken phone repaired through insurance. She said the phone call was being recorded and when I later called her out on admitting the mistake, she said she didn't say that. She is a liar and is willing to lose a cell phone, TV and internet customer over it.

Moved 8 phone lines over, well still trying to move them over. Would never do this again. Feel totally misled by the sales rep. 100 % lied to by the sales rep, Can't properly describe the disgust I feel with this company.

Been with AT&T for over a decade. They used to be a good company but not anymore. One thing is for certain, you will pay much more than they tell you you'll pay. They are very crafty on how they do it. They provide "promotions" that will lock you into a particular amount of time and/or product. The bill they say you will pay seems reasonable, maybe even cheap compared to the service you are getting. The first few months, they explain, will be a little higher until the promotion rate kicks in. This is a strategy called "conditioning". They are conditioning you to realize your plan really costs that much. So when the promotion kicks in, you are relieved to be paying the amount you expected from the beginning. Everything is fine for a while (12-18 months). Then promotions start wearing off. Overnight your bill can jump astronomically.

I have been a customer of AT&T for decades - and I also have a good portion of stock in this company I have been invested in. I am completely disappointed and frustrated with the experience I have had with AT&T in the last few months. I went in and traded my iPhone in for a new phone. While I was at the store, the salesperson talked me into switching my plan to their new "unlimited" plan. It has been a nightmare since. The amount I was told I would pay is not what I pay now - I pay MUCH more. I tried to return the new phone and end my business - but the store had already sent my phone out - despite it being against company policy. After much frustration and hours of talking with both store and agents on the 611 AT&T "customer service" line - they claimed to have solved the problem and quoted me (again) a fair cost. Yet, when it came time for the bill - it was (again) way over what I was told.

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times a month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue, today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now, they are telling me they can't do anything to help me. Date of experience: November 08, 2022.

Was told they had 5G in my area and even confirmed on their map that they had it in my area. Turns out that they plan to have it because when I connected my 13 Pro Max to their service there was zero 5G in my area. Tried to cancel service and they lost my trade in phone and I was told to pound sand. Do not fall for their gimmicks, they are not as good as Verizon. Stay away from AT&T.

I had an issue with the mobile phone and since I had the insurance (Asurion) I decided to make a claim. During the claim the customer service person gave an advice to make sure I return the device with the envelope they are providing. So I received the new device on 7/5/2022 and return the old device in the envelope they provided on 7/7/22.

AT&T makes false promises and refuses to stand behind them. This time I purchased a new phone and was told if I changed to the upgraded plan, which I didn't need but they said would ultimately be cheaper, they made the absolute promise that I would not lose my discounts. Losing my discounts would cost me MORE for a plan I don't need! I waited for the discount to show up, when it didn't I called. I was told I would have to wait for 2 months bills before it would show up, and would be prorated. So I waited. By then, roughly 3 months had passed (waiting for the first bill, then for 2 months bills, to be sure).

AT&T requires customers to provide a social security just to open an account, no matter what customers buy. The exception is prepaid accounts, but many options are not available on prepaid accounts. The fact that we have to give our social security number to a person is actually putting us at risk of leaks. A customer service person can sell that information on the black market and cause a huge amount of hardship to people for the rest of their lives. Internet transactions can be breached, employees of AT&T who have access to customer account data like social security numbers can mishandle that information which in turn can be leaked, or they can just sell it, especially employees who are about to leave the company.

AT&T gave my area no warning they would be down for 10 days. When you call they say there is no problem, but everyone in town with that service is down. They won't give you any credit and they say they have no idea when the problem will be fixed. Then they make it difficult to unlock the phone and want to charge fees to leave. I have been a customer for 5 years. They don't care, don't use them!

Starting with my most recent disappointment with AT&T, here are the facts: I upgraded my mobile service to take advantage of a better package. A representative came to my house with the new phones for my kids, set up the new phones and left. There was no mention of the old phones, either to give them to the representative or to mail them in. My phone was part of the FirstNet program, so I had to go to the store to set it up. Apparently, it was older and did not need to be returned.

I recently traveled to the Dominican Republic from 8/31-9/2/22. Sometime after I arrived, I received a text message from AT&T opting me into international for AT&T. I declined the service and elected to turn off cellular and roaming on my device. Fast forward, I receive the bill only to be charged over $60 for 1 hr of data and then over $60 for text service. I called customer support on 9/26/22 to discuss the bill, and the representative was really of no help. I inquired as to how I used so much data within an hour and all she can say is that, "You used the data and I can't give a credit." It's not all about the credit, I would like some type of explanation. Then when I inquired about the text message charged she said, "Well you used them and even if you turned the cellular off that company billed us so we billed you."

After five years of miserable signal strength, we finally cut the cord on AT&T yesterday. Went through an hour-long process of deactivating and requesting a pin #. But after the call, at the new phone store, it was discovered that AT&T had put a hold on our account. Never was informed of this and there was no reason. We own our two phones and also we were on auto-pay system with our credit card. So we couldn't use our new sim card. After an hour-long call with AT&T (again) we were informed that it would take 3-5 days to release our hold. Meanwhile we had no phones. And this is the night before Hurricane Ian hit us in Florida.

Left Sprint for better service with AT&T, well that’s what the salesman told me anyway. I have dropped calls, pixelated FaceTime and from time to time no signal at all. In my opinion, this is worse than Sprint.

Buch of lies. Traded in my phones and we were going to be credited $250 for our phones we traded. Don't see credit in the bill. Our monthly bill should be $115 to &120 month consistently. Calling at&t to fix my bill. They really like ripping people off. Supposedly we were not in a contract. Last minute we find out we can't move to another carrier because we're stuck with them till the phones get paid off. Not a good provider. They promise you lots of thing but don't believe them. They're liars.

Sleazeball company! RUN don't walk away, run away! This company will lie and cheat and tell you anything to get you to sign up and then tell you that you don't qualify for the promotion that they signed you up for 5 months ago so now you have to pay $1000.00 instead of $200.00! I am selling my stock in this company, and I will blast what a sleazeball company it is for the rest of my life!

I am waiting over 5 months to receive trade in credit for a phone. Still no credit. I turned the phone into the store and the store didn't process my phone trade in. ATT is keeping $22 per month from our agreed upon contract.

I have a confirmation of an arrangement set on Aug 29 @ 8:56am. I have the actual picture confirmation from the website yet services were turned off while I was in the middle of nowhere. Lost without navigation and AT&T still did nothing even though it’s their error.

AT&T is TERRIBLE!!! I used to have T-Mobile and they were great, I was approached by a AT&T salesperson in a Target and they convinced me to switch because they offer a good discount to law enforcement agencies (which I work at), they said they would pay my phones off with T-mobile, they told me I would get a $250 Target gift card for switching because I already had AT&T for internet and the representative told me I could get an AARP discount if I signed up for it. So I switched. I paid $12 to get an AARP membership just for the discount.

I join At&t from T-mobile but I regret it this move because their customer service is zero star and their service is worst than Sprint. My business was down for 3 days and again 7 days and nobody from them and still lying from your face. Please don't join to this suck company. I have proof of pictures saying no internet. I screenshot it inside of downtown of Ann Arbor Michigan and I have proof of voice. I record it from their customer service by the phone. Anyone who need contact me.

About 4 months after I purchased an AT&T Turbo hotspot 2 the device stopped working. The device has a 2 year warranty as stated on the box and ATT's website. The device has been confirmed dead by an ATT rep at an AT&T store as requested by one of the many support phone calls requesting a warranty return. Further support phone contacts resulted in many transfers, hang ups and people who had no idea what to do.

So my husband and I switched plans to AT&T almost 3 months ago. We signed up in our local Sam’s Club in Delaware with John who is the manager. We were told with signing up our activation fees for our 4 lines would be waived, we would be getting a discount for being Sam’s Club members, we would be getting the nurses discount, and a $1100 credit for trading in 2 of our phones.

We're located in Waltham, MA. Since August 8th, our phones suddenly stopped working for outgoing calls or receiving calls. Initially thought it was a phone problem until we realize there was an outage, and the outage reported on the AT&T website, which said that the outage will continue until Aug 10th. There was no text alert to let us know. We pay hundreds of dollars for 3 lines, my elderly mother couldn't reach me, I couldn't reach our businesses. And no apologies, no alert to let us know what's going on, their online chat is a bot that doesn't can only suggest how to troubleshoot your phone, but it's not a phone issue. Terrible service.

We have been with AT&T for about 1 year. The service was decent. We decided to switch to Google Fi because it is cheaper and we don't like the company getting involved in politics. It took 4 hours on the phone and 8 transfer codes and talking to customer service, transporting numbers and fraud department, each department at least twice, to get this done. What a mess and waste of time.

Last Friday on 7/22/22 I called AT&T to ask some questions about automated messages I had received. “Destiny”, the agent offered for me to try a new data plan for my phone at no extra cost. She said if I didn’t like it, I could switch back to the old plan within 30 days. After 1 week of much slower data speeds for my wife and my phones. I called ATT back. I spent 90 minutes on the phone with multiple agents, and they are claiming that Destiny lied and we can’t go back to our old plan. This is a breach of the contract I agreed to on 7/22/22. I pay my ATT bill every month, so I fulfill my obligations, now it’s time for ATT to follow through with their part of the agreement.

I have been an AT&T customer for over a decade and it is an absolute nightmare to deal with them. I am moving to a different service provider and would recommend others do the same. There is no consistency in their responses. Every time you call, you are routed to a different representative who gives a different response. The plans are expensive and they overcharge you consistently. It is sad that their service standards is so poor.

Over 22 hours on the phone with them and my account is all screwed up. They lied to me telling me my devices qualified for trade in, then a month later said no I will owe for the 3rd phone. I gave all the info for the phone before trading and it was accepted. Now they claim it won't work and I owe the full price for the phone. Horrible customer service with no results after days on the phone. Website is not user friendly and they have the worst customer service I've ever had to deal with.

I was perfectly happy with T-Mobile who I have been with for years. I was trapped in a high-pressure sales situation while attempting to grocery shop and despite that I said no and that I wasn't interested, he continued to bother me. The deal sounded great as I was supposed to get 2 brand new Samsung Galaxy 22s for free and pay less monthly than I am paying now. This was TOTAL **. I was told my bill would be $120 with all the service fees and taxes "out the door" he said. I was told about the one-time activation fees and that I would get discounts on by bill for trading in my old phones, which I did.

On 5/25/2022, I contacted AT&T to remove excess features/charges from my bill for "upgrade next" and insurance. It was not done as requested. On 6/11/2022, I called AT&T to remove the features again, as they were still on my May bill and showing active on my online account. This was the second attempt to remove these features. The representative removed the features and asked if I would be interested in upgrading to a different phone plan. I declined as I had been grandfathered into the shared 20GB shared plan for $80/month, which they no longer offered. I have been on this plan for many years. The representative said that was fine and I did not have to change plans.

I've been with AT&T for years and I will go out of my way to not interact with them. Regardless of what the concern is you'll get passed down from one person to another until you just give up. I spend 1.5 hours just now between 3 different people, each of which asked me details of my account, including the phone number. The whole interaction was basically me giving them information, and them taking a while to tell me that yes, they now have accessed my account but it's not in their purview to help, so they need to transfer me forward. The last person referred me to another department and got back to me after some time to tell me the department he mentioned isn't available today. I asked for a feedback form and they stalled for 20 minutes until I just eventually capitulated with no answers or an opportunity to review.

I left another phone company, that I've been with to sign up with AT&T, because I was given false information on how much my phone bill would be. After speaking to 2 different managers on, maybe a week or so apart, they researched, I was told twice, that I was right about Ben telling me that my total bill will be $48.75 each month, for 36 months, and they will adjust it to just that amount, but, yet and stilI am being overcharged almost double of what I was promised. $85.39 was taken from my account.

First of all I was not given the option of giving no stars is why I chose one. They deserve no stars. I was told by the person at the AT&T counter that I was being put on a prepaid account of $50 a month. Now I have a bill of $270 and they have suspended my account. They will not help me at all give me time to pay it nothing. I do not recommend AT&T to anyone. My account will be canceled and I will be going back to good old Verizon.

So I did read a lot of reviews from people who experienced issues with AT&T customer service and problems with their phone trade in process specifically and shame on me I still went with them and regret it. I started service over a month ago because they were offering to allow me to trade in my iPhone. It's been a nightmare. Late billing and massive 1st bill (included 2 months- No proration). I called 6 times to find out where my trade in shipping materials were to mail back my iPhone for a promotion of $800 back toward my bill (allocated as a credit over the next 150 years). On the 7th call we figured out the Einstein who inputted my address put in the wrong number (is this not an automated process to pull my address of record from my account??? Really AT&T.) Still haven't received the shipping materials.

If I could give this negative stars, I would. Never have I ever experienced a more corrupt company than this. They have the WORST customer service, you have to call in no less than 12 times (because that’s what I’ve done so far) in 6 months to resolve 1 issue, every time you call in you’ll get a completely different story. If you’re considering them for service, save yourself the time and headaches.

ATT customer service representatives are liars. I had fraudulent charges on my account. I filed a claim. I was told that my service would remain active during the investigation. My service was suspended about every other day. I had restoration charges added. There was no investigation. I was forced to pay all fees. When I requested a refund of the money spent on the restoration fees and the fraudulent charges ($400+) I was told it would be refunded to me in 5-7 days. That did not happen. Instead a credit was placed on my account. This time I called instead of chatting with a representative. Again I am to wait another 7 days to see if I will get MY money returned to me. No one should be treated like this.

Made payment agreement, AT&T sent me a confirmation text! Service shut off a few days later. Chatted with agent on AT&T chat, made payment & agreement (again) for remaining balance... service shut off 3 days later before the agreed date! I have all the confirmation & #'s. I went back to chat with an agent, was told payment was returned which it was clearly not! Then she tried to tell me it "backed out on their end" & she was getting the manager, chat screen went blank! I went back on 2 more times last night, wasted several hours! I have been an AT&T customer for over 20 years! Will not be a customer of theirs EVER again! They also like to hit your bank account when they see fit, over & over. I should've dropped them a LONG time ago. I also just recommended a friend switch service to AT&T, luckily I caught her before she did... Phew.

AT&T is heartless and they couldn't care less about first responders. We need a little additional help this month since my husband was hurt on a fire call back in Feb. They are completely unwilling to help us at all! We now have no phone service!

Yesterday I wrote a scathing review about T-Mobile. And when they texted to ask for a rating I gave them all zeroes. They called me today, I suppose, to rectify the matter. I should have known better. I have an internet account with AT&T so i gave them a call and asked if they would like to add wireless to the current account. I don’t mean to sound prejudiced, but even today, while I spoke to two of T-Mobile’s “Indian Experts”, I needed to ask them to repeat themselves and speak slowly several times. And when I asked for details, I really believe they did not have enough American English language skills to reply. Can you believe that the person who answered my call is a Bona-Fide American? YES! Her name was ASHLEY. She was totally wonderful. It took time to go through it all, but she was a real Champ. She knew her job inside and out and was totally professional, patient, and resourceful.

So, not only is my expensive service bad at home (at best 2 bars and sometimes doesn't work at all) and by the way it's the only company that works here so I don't have any others to choose from... But I just got an email today on June 3rd that my service will increase by $12 starting on June 1st. Really? No advance notification??? You tell me after the fact?

Cancelled account in Feb. They didn't cancel tablet & now 3 months later are only getting back for 1 month and it will take 2 months to get it back. Will never use them again. I have to wait 2 months to get money back and they are sending on a prepaid visa. What a **. They took it out of my checking account.

Trained liars, and I thought maybe the first time was just a bad experience so I worked with them holding my services with them for many more years even with a rate increase until I actually was manipulated into thinking I was getting a better deal on my cellphone bill until I got 300$ bill without being aware of any charges. I don't see how they are able to charge whatever they want without getting you to sign for it first but they do. This is the 2nd experience I had where they tell me a bunch of reasonable prices and then when I get the bill everything is way more than what I was told... And after reading other reviews, it seems I am not the only one who they deceived. Honestly this week may be my last week dealing with them.

I upgrade my iPhone 10xr to the new iPhone 13 pro max for the $800 rebate. They told me I didn't need to be on a particular plan. She checked my phone, and after checking it, told me my phone qualified for an upgrade rebate. It was only about if the trade in phone qualified or not. They took my old phone and 2 weeks later, I get a letter saying my phone didn't qualify because I wasn't on an unlimited plan. So, that upset me of course and I went back and showed the letter to the AT&T store person who helped me. She said she was sorry and there wasn't anything she could do unless I upgraded to an unlimited plan. It was $10 more per month so I did upgrade. I was told the rebate will start to show in my monthly statement in 2 months.

On May 8th late in the evening I arrived at my home in WV after being in FL over the winter. Monday I have no internet or cell service. I’m recuperating from trip so don't bother with it. Tuesday while cleaning I noticed the surge protector is unplugged. Internet works but still no cell service. I reset microcell. Turn my phone off and on. Still nothing. Wednesday May 11th I do online chat with Kelly at AT&T. She informs me the microcell was disabled due to the new 5G. Not to worry they would replace it “FREE OF CHARGE”. She recommended I go to the store rather than wait for it to be mailed as it would be faster.

In March 2022, I was offered a new phone by AT&T wireless in exchange for my old off-contract phone (btw $600 and $800). I reported the true condition of the phone online and was told I would receive full credit. I received the new phone and sent in the old phone. I was told that I would get only $5 for the phone because they reported a condition that was not true of the phone when it was sent. ALL functions of the phone worked when it was sent in. I was told I could not have my old phone returned but would have to take the $5 (this feels like theft, I did NOT agree and WOULD NOT have agreed to trade in my old phone for $5. It worked very well), I was told I would also need to pay full price for the new phone.

Before signing up for the service you should really try out their customer support. It's nonexistent. Over 100 hours over two weeks trying to fix account problems and triple charges on 7 prepaid lines from a supposed computer glitch with complete loss of each account and payment made me switch companies in the end. They haven't offered any returns of charges so far either. The corporate store was zero help. I would be more understanding if the customer support were better. What a terrible experience. Even prepaid accounts aren't safe from extra charges and fees. As we suffered weeks with no service even after paying triple upfront on each of the 7 lines. Hundreds lost and time lost. If you value your money and time look elsewhere for cellular service.

If I could give AT & T one star I would! Too many issues with billing. They will send you down a rabbit hole when you try to straighten out any issues. I have switched to Metro. No muss no fuss. You pay your bill in advance once a month, real simple.

My phone was stolen in January but was returned many hours later the same day. My husband ordered a new phone thinking that my phone was gone forever. When I came home from work, he saw that I had my phone so we returned the new cell phone when we received it a couple days later back to AT&T. A couple weeks later my phone shut off in the middle of the workday. I could not even call at&t because it was blacklisted from service. The person on the phone assured me that they would turn it right back on they just wanted to make sure that I did in fact have my original cell phone back in hand. A couple days later my phone shut off again, again in the middle of a workday. I called AT&T back and this went on several times where they would fix it and my phone would shut back off again. At one point it shut off while I was using my GPS to get somewhere.

I have moved to AT&T wireless from T-Mobile expecting better coverage. But my early experience with the service was network coverage which was even worst than T-mobile. Then the next comes, I started receiving more than 100 junk calls a day. When I moved, I traded my old phone (iPhone 11Pro Max) which if I had traded that in the Apple store for the new one, they were about to give me $500 back on new phone.

In November 2021, I subscribed to AT&T broadband service. While the rep was at my home assisting me with the setup he sold me on a deal for wireless phone service and a new iPhone 13. My previous phone provider was T-Mobile, and I'm sorry I left them. The whole experience with AT&T has been miserable from the start. First of all, they screwed up the account parameters at the start, adding features and services I did not request. I was very specific at the outset about my requirements and monthly payment limits, and the rep assured me all was good.

I was able to used my cell phone home because they got me a micro cell tower, they stop the support for it know I can’t make phones but they take my money every month, and T-Mobile is AT&T same thing. My Wi-Fi only 2 bars sometimes. :(

I have been a long time customer for many years. Was lied to about a $602.83 credit. Was then charged the same amount. Called multiple times to dispute. I have been on hold with this company for hours. Was promised multiple solutions just to have my service shut off and back on 3 times in a week. The “back office” no one can put me in touch with. Overall horrible overseas customer service. I will be canceling my plan and taking my loyalty to another company. Buyer beware.

A nearby construction company cut a nearby Internet line by accident. We contacted AT&T immediately. Tomorrow will be the 5th day, and it’s still not fixed. Also, they will not tell me when it will be fixed. If you ever need AT&T to repair an Internet cable, good luck getting them to come out and fix it in a timely manner. I’ve called AT&T multiple times, and spent most of my weekend on the phone with them. It’s all been a huge waste of time. They do not care.

I switched from Sprint/T-Mobile when Sprint was being changed to T-Mobile. I checked with AT&T Wireless and was told that I would get a work discount if I switched. Well come to find out after being told at the store when switching, and over the phone after the discount was not on my bill so I called a few months in to see what was going on and was assured that I would get the discount on the next few billing cycles. Called today and now they are saying I did not sign up for the correct account to receive the discount and offered me a one-time 21% off, this is a trap do not fall for it-checking other companies- just don't like to be lied to.

After being a customer for over 15 years I have had the worse experience. I was upgraded to a plan without my knowledge. It cost 150 more monthly. Said to turn in my old phone for credit. Then won’t provide the 800 dollar credit or return my old device that has not wrong with it. 50 dollar credit was provided not the return of my phone or 800 for the plan like I was told.

After 20 years I am glad to switch to a different provider. Paid $160 for 4 lines and a watch. Called to remove 1 line, confirmed the new payment will be $135, just to learn that I was transferred to the new plan and new plan is $190 for the same service. Now I am paying more for less service?! IN the transition they also "lost" the phone payment discount?! Numerous calls, one unprofessional rep after another. With all the @@@ service, there is no mystery why so many switch the provider!

I had service for several years. I called AT&T to get technical support and they advised me that there was a problem with my zip code for my service address even though they had the correct address for my billing address. They advised me they had to open a move order to get that fixed before a tech could fix my issue with service. Ok well they do that and shut off my service, closed my account, and told me service was not available at the location that's had service for nearly 5 years. Horrible service!

Re: Constant internet connection issues, etc. An AT&T representative, Taylor ** ph.** came in to my business on 3/4/22. She told me that the problem was my modem was outdated. She promised to send a tech with a new one in a few days. She also took pictures of a dangling AT&T cable hanging outside that is a danger to everyone especially children. I called her a week later since she hadn't called with the promised appointment date. She verified that she had turned in the work orders and would get right back to me with an appointment.

I've been an AT&T customer for over 20 years and have grown to absolutely HATE them over the past 3 or 4 years. They used to be the best company as far as coverage and they were at least somewhat efficient as far as billing. I would get a text reminding me that my bill was due and it would give me the amount as well. I could then text my reply to pay my bill and be done with it. Now, I have to remember when my bill is due, then go to the website to get the amount, and then make arraignments to pay it - just CRAZY if you had any experience with how things were before.

On February 25th 2022 I went to AT&T store and did a trade in with my Samsung S10e for Samsung S22 and also took AT&T $75 package with number **. Within 7 days I took back the S22 and asked to deactivate the plan package that I took because the service was very poor on my job site and my home. The girl at AT&T store took back the Samsung S22 and told me I have to call AT&T customer service to resolve getting back my Samsung S10e. They also charge my credit card $71.00 plus $134.90 Within the seven days time. Since then I have been calling AT&T customer service for help and no one seems to care in helping me. It's been over a month I've been calling every day and I haven't get my credit back on my card and never received back my trade in Samsung s10e to this day. I am left without my $800 phone and my credit card charges $205.90. AT&T robbed me without a mask. I lost over $1000 and no one can help me.

I purchased a Google Pixel phone/ contract with ATT. Two months into the contract you could not hear on the phone. After 6 attempts to resolve the problem the representatives were rude and could not do anything to fix the phone. They passed off the issue and said that we would have to contact Google. When contacting Google they said we would have to send them the phone so they could diagnose the issue and decide if they were going to fix or replace the phone. During this time I would be without a phone. I still have to pay att the payment for the phone.. I still pay att for an additional warranty and I pay att for the contract, while they attempt to make a decision. I purchased straight from att but yet I have to go thru someone else for a problem. Remember, I have had the phone less than 60 days.

I received an email saying that I had signed up for paperless billing with AT&T. So like I have done many other times I tried to login to my AT&T account and again could not. So I started the chat and to make this review not as lengthy as it should be I ended up speaking with three people in chat and one person on the phone, none of which could help me. So I took myself down to the AT&T store where I spent an hour and a half to find out that I had two accounts, one’s closed, the closed one has my correct sign-on information, my current account they could not get my email address in so that I could sign on because it was in the original account which they can’t take it out of even though it’s closed and they can’t delete the account.

ATT has been the worst wireless company I had service with. They make up charges I do not understand ever since I joined them back in March 2021. I have been calling every month to have those charges removed. Each time it is the same song "we will make sure it never happens again" but it always does. If feels like their representative do not know how to do their jobs and it is outrageous. And mind you, managers avoid getting on the line to speak to customers because they know they have wronged you. They disconnect you without prior notice. They do not return calls they promise either. AVOID THEM AT ALL COST IF YOU DO NOT WANT TO DEAL WITH UNNECESSARY MIGRAINES!!!!

I had a DirecTV appointment and within 10 minutes into the appointment an AT&T Wireless field salesman showed up to sell me wireless and offered some discounts in order to sign me up which I did. I was supposed to receive $500 gift card to pay off my previous provider. I had good rapport with Nick until he couldn't deliver what he said and then he ghosted me. Chatted with supervisor (Hubert) and was told they could not honor this deal and then closed the chat even though I had more questions. The customer service representative Marlon couldn't help me and transferred me to his supervisor Hubert. So far disappointed at company representatives. I am in Fort Mohave Arizona. The silver lining is that my wireless service is better. If Nick comes to your door to sell at&t service I would make sure that what he's offering is real. Beware Bullhead City and surrounding areas.

I've been a customer with At&t for 20 years! Always paid my bill on time and never received a cut off notice, they even call me a honored customer giving me discounts on the wifi service. But when my at&t email account, email that I use for my username for all me devices became invalid from other websites saying that it was. I found out that it wasn't a real email but was given to me as a user name and a email, in which I didn't know because I didn't normally use the at&t online account to pay my bills I used the app on my phone. 

I got the Ultra 22 and got told 30 month plan. Now I found out it's 36. Also they didn't give me the correct amount for my trade in. Never got straight answer. Felt bunch lies after I made my purchase. In time I will be switching to phone company that don't lie.

I traded my iPhone X in October 2021 for iPhone 13 pro Max, when I received the 13 pro max it was too big so decided to exchange for 13 pro. Now they sent me 2 rerun labels. One for trade-in device and another one for exchange device. I shipped both the phone X and 13 pro max on Oct 30th from USPS junction blvd in Queens, New York. AT&T claims they just received trade-in device which was X. And they charged me 1144.42 for iPhone 13 pro Max saying it was never received. I had to call them 20 times or more for them to resolve partially. I had to pay for 1/2 price for a phone that I returned back to AT&T in October 2021. I wish I can give them -* for being incompetent solving this issue. And I have been with AT&T for more than 14 years. I think I am switching it to Verizon or T-Mobile now. I am tired of them not being able to solve an issue and passing me around.

I was recently unemployed and my phone bill lapsed. I reached out to AT&T to explain my situation and apparently they wanted me to pay 641.00 upfront or services would be disconnected. I tried to talk with customer service about making a payment arrangement and they continued to not work with me, I even tried to pay half later during the week because my daughter need the phone due to her school assignments are on the device. AT&T has disconnected services and they say, "If you're having trouble paying we are here to help." That was a lie. One of the worst Providers I've seen. Please beware.

Now my cable has been going in and out for the last two months. I just canceled my phone. I was getting 25 spam calls. The only scam here is ATT. They could block these calls if they wanted. They're getting paid not to. My bill keeps going up and service is the worst in my 30 years with ATT Ameritech.net. I call customer service I get someone I don't know what country. I can't understand them they can't understand me. There's screaming and believe it or not chickens in the background. ATT you leave me no choice but to call Comcast.

I purchased a mobile router with ATT internet package. Limited service with plenty of brownout periods. Inclement Weather adds to the problem. It didn't matter much if I moved the router around. I would only receive 2 bars. So after much research I am finally ditching this option for StarLink. Orders confirmed and now awaiting shipping. Finally data caps and the ** restrictions can go suck it!

I signed up with AT&T and was promised a monthly bill of $142. After 3 months of arguing on the phone and false promises I have paid 353 one month and being charged 190 this month and apparently after going into the store and submitting a request 4 times for the first responders plan that credit still has not been applied. I called again today and a supervisor promised to call me back in 3 to 5 mins said her name was Jane. She never called. I have spend countless hours on my days off from work on the phone begging for a resolution and being lied to. I've spent hours in the at&t stores just to be told my account is update and it will be correct in next bill just to find it's not. This has been the most horrible experience with any company ever.

Just recently At&T shut my network data off because they don't recognize my rugged Ulefone as compatible with their system. So after 12 years of being a paying customer I am leaving. Not to mention cell companies are charging full price for cellphones. Like these companies aren't making enough money off the service itself. I'm not happy a cell company is trying to dictate what type of phone I can use. Screw em.

I was just told by AT&T, that I have to wait 2 or more days for them to reset the password for my email, as well as, the password for the MYATT app. Even the tech rep that delivered this news could not explain WHY it takes more than 2 days to update my password. I work as an independent contractor, so I am dead in the water for the next few days until AT&T gets around to sending me a code to begin the process of updating my password. If you rely on your email to conduct any important matters, AVOID AT&T!

This store is a joke, they lie to you period. Went in this store back in March of 2021. Bought 2 new iPhone 12, said for any reason that I don't like the phones that I could trade them in for a different ones. Well ok I did just that, but I paid in full $1731.99 total. I asked before trading in for our Samsung phones if the price would go towards our trade ins. I was told yes that there wouldn't be a price difference. What a lie that was, after 9 months and finally understanding why our phone bills were so high, they are charging me for the 2 new Samsung phones. So if you buy out right on 2 iPhone. Then you are screwed out the money, because they refuse to refund your money on the 2 iPhones. That is **, if I pay you cash and then return them. Then I expect a refund for both period. AT&T is a scam period. I will be taken this to small claims court.

Jumped my basic package up $50. Claimed I was on an entertainment package now and my promotion ran out and I have a contract. Cancelled the service even though they are making me pay a cancellation fee..Worth paying to get rid of them. Will be putting Dish network on the RV and getting rid of DirecTV altogether. It has gone downhill and doubled in price since AT&T bought them anyways! Thank goodness I didn't switch the cell phones over to them!

Worst company ever! They lie and lie and lie, every month they screw up the bill (landline) after speaking to a dozen of agents, who know nothing and promise to fix their mistakes, they don't do it, been a customer for 30 years, and they can't fix a simple bill issue they cause multi times. Dropped cell phones because of constant cost increase, dropped my cable, because of all the issues, and now the incompetent agents still can't resolve issues. Sick of spending hours on hold with them daily. DO NOT GET SERVICE FROM AT&T, they treat customers like crap!!! I am about to drop this service, also as I'm sitting on hold again.

November of 2021, I called to get an upgrade. I was never told I couldn’t since I had not paid off the iPhone 11 yet. Rep told me I would get $1000 upgrade and I could return the 11 for the 13. I never received the return envelope to send back the 11, so I called AT&T. I was then informed that I couldn’t return it and that I would have to pay for two phones plus the service. Management did file a case against the rep who sold me the 13, but told me nothing else could be done and I was responsible for the 11 & 13. I have since cancelled service with AT&T and went with another phone provider. Worst company I have ever had dealings with.

I switched from sprint to AT&T in 2012 been with them ever since. I added home internet service in 2020 which I’m also very satisfied with. Both my wireless and internet service are fast, reliable, affordable, account management everything from bill pay, upgrading, changing plans, are simple and convenient. Customer service is excellent, sales, technical support... I honestly never once had a bad experience with a customer service rep. They’re 100% helpful, friendly, reliable, knowledgeable, go above and beyond to give me whatever I need. That says a lot Coming from someone who’s called customer service A LOT for all types of situations over the years, several being out of the ordinary and difficult to figure out. This is also coming from someone who’s Had wireless and internet with many other companies. I doubt I will ever switch to another company. And I highly recommend AT&T to anyone who needs fast reliable affordable service.

WE have been members with this company for 5+ years and have never had a problem with them. Always on time with our bills, but if we need to miss a month we aren’t penalized for missing a month Which makes this service even better.

Been with AT&T cellular service for years. Always works, reasonably price, customer service has been decent since up until Covid issues. My phone service is good everywhere I travel to so far. NorCal to socal.

My husband and I had AT&T's prepaid service for many years and were happy with our $25. a mo. each service. When he passed, I decided to buy a new phone and use his easier number, put it in my name and cancel my #. Sounds simple huh? AT&T said "no problem" but there has been nothing but problems! Every time I try to get help from them, of course I get transferred to different people, put on hold a LONG time, cut off, etc. like everyone else. But the worse thing is - they can never find my service. I have to give them all my information and phone #, they call me back with a pin # which never works, then they lie to me and say my problem is solved!

$100 refund was supposed to be available when I clicked the link because I’m overcharged all the time. It keeps telling me I’m going to be reimbursed and I haven’t seen a red cent! Someone please help me get my money back.

I am 75 yrs old. I had tv, landline phone and wireless with ATT. A year ago I called to cancel my phone service since the phone was old and no longer worked. The ATT representative said it would be cancelled. A few months later called to make sure the landline was cancelled because there was no decrease in the bill. Again was assured that the landline cancelled. A year later I moved to be near my son and cancelled service entirely. At that time the rep said I had been charged for landline phone for the entire previous year. He said it was $36 every month. The final bill listed $49 a month. I really could not afford this but ATT didn't care.

My bill keeps going up and up and up and I’m on a fixed income. About rate of change from AT&T Phone company I don’t know why they got kind of plan they have me on but it’s not working for us. It’s way too expensive and my husband has a flip phone. I have an iPhone. I don’t know why my bill can be $165 a month.

For quality and dependency, I do not recommended AT&T for home internet. I was paying for unlimited data, however there isn't unlimited data. I was paying over $500/month for glitches and slow internet access.

Hi. I love AT&T service ever since, but now I got $4000 phone bill. I haven’t paid yet since started on pandemic cuz I’m struggling financial hardship. I wish you have a program for me to keep my account active.

Can you imagine a billion-dollar company stealing from the average American? You may think that’s absurd, but it is actually truth! Take my case for example. We’ve been ATT customers since 2012. And not because their service is great, but for the simple reason that they were the only ones who had better coverage in our area. For the most part their service was good, with the occasional hiccups. I hated calling their customer service line, not so much because of their agents, but because it takes at least an hour before you can actually speak to a human. And then you get transferred from one agent to another and you have to re-tell your issue over and over again. It drains you!

This company is laughable and not worth $10 a month. I've had their 5G service on my pixel 5 for about a year now. I have never gotten speeds over 4G. In fact the 5G network is 100% slower on average. My average download speeds are 93.64kbps and my average up is 20kbps. This is absolutely garbage! Do not buy AT&T in Michigan.

Here a review update. I posted my initial review on AT&T's Facebook page. AT&T Social Media Manager Rasheedat H. contacted me and expressed a willingness to review my complaint. After doing so he was able to resolve my issue. This is the type of service and professionalism that customers past and present appreciate. If only his colleague Amy from the Loyalty Department had shown a willingness to help instead of being condescending, all this could have been avoided.

We switched from another carrier due to high bills and bad customer service. When we started with AT&T, we notice no dropped calls, better customer service and easier bills to understand. The plans were much cheaper than our previous provider. We got some additional incentives for being military, and we sure do appreciate the recognizing our military. I’m not sure if we’ll upgrade anything but I’m glad we’re with this company. Thanks for great service. Keep up the good work.

I have been a customer of AT&T for about 3 years, after being a lifetime customer of Verizon. Reason for the switch, it occurred during the pandemic, on a few occasions, I could not reach a customer service representative for a good length of time. Left on hold for 30-minutes or longer, and still, no one would answer. I get it, I understand these are difficult times, but it was definitely was not typical of Verizon to lapse so far into the fog, but it opened up the door where AT&T was able to pull ahead of Verizon, under these special circumstances, They had the staff to maintain a level of acceptable customer service agents to assist. At least on the very front end, but sadly, the benefit ended there too. Overall, Verizon is just a much better service provider. I can’t wait to go back!

Their coverage in Las Vegas, NV is horrible. Dead spots all over the metro area. Phones won't even work in lots of densely populated parts of city like North Las Vegas & Chinatown. My company had to get rid of ATT because we couldnt do installs in Vegas.

I did weeks of research to find the exact phone that I wanted--reading specs, watching reviews and even having multiple live chats w/ multiple carriers. I was told by AT&T both over the phone and via chat, that said phone would survive the 3G shutdown. Activation was confusing because of conflicting sets of instructions. Phone support always has "higher than normal call volume" and no option for a callback. Trying to bypass the automated messages I've already heard by pressing 0 disconnects. There are separate numbers for prepaid and wireless and I never knew which to call because I was using a prepaid plan for a wireless phone. The barrage of prerecorded ads loop endlessly when on hold, like they want you to hang up.

We have been with AT&T for over twenty years. When we went to get new phones our bill wound up being more than double what the rep told us it would be. She told us items would be free, but the items just added to our monthly bill. The store manager would do nothing to help and customer service will do nothing to correct it. As soon as our contract is up, we are gone FOREVER!

They ripped up my yard to run fiber so my neighbor 3 doors down can have fiber, but still refuse to offer fiber at my house. Instead they are offering 1/6 the speed for 2x the cost on copper just because they are too lazy to run the optical 30' from my curb to my house.

Signed up at a Sam's club and was told phones came free with the service. We did not need phones. Had our own but they insisted we take a free phone. They sat and we're never used. Another phone was sent to replace the one because of updates from 3g to 5g. Again called and wanted to send phone back. Was told it was free and to keep it. Cancelled service and account keeps getting charged for phones and services never used. Hours on the phone. Disconnected start all over. They lied about the phones. They didn't record my phone conversations accurately or in detail with service members. They are crooks!!

I have dealt with this store for many years. Always got great service. I was very sad to see Barry leave but thought I would hope for the best as I had 2 people who wanted to join my plan. Though they lived in DE agent suggested I take new phone to them. I knew it would help him out so I said fine. I paid the 59.30 tax knowing I would be reimbursed by DE person. When I finally drove down to them in DE on 18th, 1 1/2 hours away and went to get phone activated and get them on acct found out neither agent I had dealt with was not available. I had no choice but to try after Christmas. When my bill was available on 30th saw that it was $375 higher than normal. I found out that agents had put perspective new people on my plan with fictitious #'s and added a 3rd plan to my bill.

How can I sue this company for wasting my time and loss due to AT&T's worst ordering system and all staff is not responsible but transfer to other people without knowing how to resolve their mistakes. It's been 3 months doing everything they asked me to do (check online/call for status/escalation department/supervisors). I had to redo order almost 7 times. WORST! WORST! WORST!

20 years ago, when I switched from Verizon to ATT because Verizon Customer service was lousy, ATT had good Customer service. Since then, I have had few issues until the last couple years when suddenly Customer service has nose-dived to worst Customer service ever. I was lied to about 5G availability for 1.5 years after I bought my 5G phone. The whole time I was given a 4G sim card without my knowledge. After this and other issues including the most expensive phone and internet prices around with the worst download speeds I finally switched to T-Mobile. Much faster internet speeds and 5G service with free Samsung fold phone and Internet box that I didn't have to buy and all for $70 dollars a month less than ATT. It took 2 days and 20 some hours to get an ATT customer support person that could give me a port transfer so I could cancel my account and get my phone number to T-Mobile. They seem to like holding customers prisoner that want to leave them.

I been happy with AT&T until now. I went to AT&T store and 2 sale person offer me the promotion buy one get one free Apple Watch 7. I accepted the promotion. The next day I find out it was not a true promotion. I called the store. Talk to the sale person. He admitted his mistake. I talk to the manager of the store and he said it was my word against the sale person. I called customer service and there nothing they can do. The sale person lie to a customer and he knew it. He sold me the Apple Watch 7 buy one get one free and I should be able to keep the promotion because they offer it to me and did the whole transaction. It was their mistakes. The manager of that store did not care that their sale person is lying to the customers. Sale person represent AT&T.

I love the service and prices but there are times when the service is spotty in areas that others have perfect reception but customer service is always helpful and friendly. Thank you for being so great.

At Best Buy earlier this year, I was offered a new iPhone 12 with a $350 discount from ATT which was my current wire service. I bought the phone and was told I needed to turn in my old phone to receive the discount. I proceeded to an ATT store and surrendered my phone and received a receipt stating that I would receive the discount. Several days later, I received an email from ATT saying that I had to purchase an Unlimited Data Plan in order to receive the discount. At no point, either at Best Buy, or at the ATT store when I turned in my old phone, was I told that I needed to buy a new plan.

I purchased my phone last year, when the promo was going on to receive $800 for your trade in. I confirmed that the phone that I was purchasing and the phone I was trading in were both included in the promotion. Both customer service and the promotion department said that they were. After purchasing the new phone, I traded in my old phone.

I get a lot of text messages that need to be downloaded, but they won't download. A signal needs to be sent, but it's not being sent. I called in twice, but the problem remains. I get otherwise good service.

False, fraudulent advertising is happening and complete disrespect towards customers (I suspect also bigotry, being treated like a 2nd class person due to my accent might be involved), they lie about low pricing and then they attempt to overcharge customer, after luring them into the store under false promises of pricing they don't plan to honor (I'm filing with state and Federal authorities on them). AT&T store in Cookeville, TN, specifically "manager" Keith is actively involved in deceptive practices. I had contacted this AT&T store and asked about specific phone model, price and conditions. "Keith"/"manager" lied to me about the pricing; after I told him I live far and it's 40 minute drive to the store he promised me the pricing, matching what's on AT&T website.

If I could give them a 0, I would!! My daughter wanted ATT internet service so I told her I would get it for her. In October, a ATT Technician came out to dig to install the wiring and cut her "private water line." He told her ATT would pay for the repairs. She got the runaround from them and no one ever sent out a plumber but thankfully I was able to pay the $500 to have it repaired or their water line would still be damaged. It is now December and they still haven't reimbursed her!! We are planning to take them to small claims court if it's not received by December 31st!

Got in touch trying to get ATT wireless. The guy asked me whether I want TV with it. To this, I said no. I just need basic internet. The guy said: "Okay, hold on." I was hanging for 25 minutes and then they hang up on me. I guess they do not want cheap clients. :)

I tried reaching out to AT&T about my new account and verifying my identity. I was bounced between 2 automated systems and 6 departments all to be sent to yet another automated systems. The people I did speak with could not understand what I was saying. English nor Spanish was anyone's first language that I spoke to. An hour of my time wasted!!!! As a first time customer of AT&T, this is not a good impression to be giving customers. Honestly if it was not for the good promotion, I wouldn't have gone to AT&T. TERRIBLE.

Went in to buy a phone, didn't have the one I wanted. Opted for base S21. They indicated I qualified for a plan, then I got emails saying I don't qualify, threaten to shutdown account and make me pay for phone upon demand. When I bought the phone, they gave me phone box, threw away the case box. Then AT&T starts adding services I did not sign up for and without my consent or knowledge.

Solicited me for a multi-line wireless plan then after the second bill (3x quote) told me I wasn't eligible for it. I even had an email from a tier 2 CSR detailing what I had signed up for and the top manager on duty when I called refused to honor it. Two months cost me about $600. Switched both internet and wireless immediately.

ATT refused to port my number, and insisted my account could only be closed by a live ATT representative. After four of them promised my account was closed and I was clearly using another carrier, they kept charging me every month. Then they made up about 8 completely unrelated excuses for why they kept charging me every month even after my account was closed. Then ATT gave me a runaround for 3 months to refuse refunding the money. One excuse was that I hadn't turned off BillPay--even after my account was closed. But the next second they claimed my account was not actually closed. Even though I had case numbers, screenshots of ATT agents promising me it was closed and they wouldn't charge me after that date, handwritten notes about who I had spoken to and all their employee numbers.

I have been an AT&T customer longer than many of the customer Service reps I spoke to have been alive. I recently upgraded my iPhone XS Max & my wife iPhone XS for 2 iPhone 13 Pro Max's. I didn't need to upgrade, but when they said they would give me $1,000 for my XS Max & $700 for my wife's phone, I said why not... I ordered the 2 new iPhones on the ATT website & they both arrived within a few days of each other (Love the new iPhones!). I received an email a couple of days later stating that ATT would be sending me a box along with instructions on returning the 2 "old" iPhones. The boxes came a few days later & I carefully placed each iPhone into the padded envelope enclosed, then into the box; Note: Each of our iPhone were in A+++ condition, You would think they were both brand new phones!

I value the phone service I'm with. I had been with T-mobile literally since before smartphones until they had their merger with Sprint. Then things went downhill. So I sought out a new carrier. One that I could have as much faith in as I did the previous one. I chose att and at the time it was a good decision. Earlier this year I had upgrade option from a Samsung galaxy s10 plus to a s21 plus. The s10 plus had a value of $800 based on the upgrade promotion. Ok cool so I went with the trade in upgrade. The phone sent to a local Att store. I go there pick up the new upgrade. Now for this upgrade I was told that I'd be sent a return kit and emailed a shipping label for the return of the s10 plus. About a week goes by I have neither item. So I contact customer service and they say just give it a little more time. Ok no biggie.

They told me I would get 800$ off my new iPhone trade in promotion. Only got 75$ for it. Straight scammers just lie to reel you in a hook you with contracts expensive monthly bills with so many other things extra to do to get 10$ more off bill monthly. Like showing employment/paperless billing 10$ off for each. Phone I received suppose to be brand new. Only had a 2 weeks and speaker and microphone wouldn’t work every now and then. Lies once again. Promotional trade ins no bueno. Don’t do it.

First, RUN!!! Don't go to AT&T! I've been (been) with them for years. This, is what did it for me. Last year prior to my plan expiring I called to see how to renew my "Plan" as I had a "bundle of services" (cellphone, internet/cable/WIFI/Landline). I was given an offer, told when to expect it. Mind you, this is all over the phone, as COVID prevented face to face transactions. A week later, my plan hasn't converted. I call back to be told the "agent I talked to does not exist and the plan I have expired--but here's one similar..." This went on THREE TIMES. THREE. I was told to "be grateful, look at what we've done for you, etc..." I was lied to, yelled at, hung up on, gaslighted and scammed. WHO DOES THIS??? No one keeps them accountable, and they don't care. Don't give your business to them. READ the FINE PRINT IN EVERYTHING THEY SELL YOU--Because there's a lot of "fine print."

Back around the beginning of 2021 Att Wireless had a promo going on for the Motorola Razr 5g if you had a trade in you could get up to 1000 bucks off, so at the time I had a note 9 that was in basically new condition and Att told me that they would give me 900 off the Moto Razr 5g if I traded it in. So I paid off the Samsung note 9, they sent me everything to pack it up and ship it to them. So they shipped me the Moto Razr 5G and they told me it would take like 2-3 billing cycles to see the credits for my trade in. So I waited and would check in with them to make sure they got the phone and everything was good and they kept telling me, "Yes you got the promotion you'll get the credits." So like 5-6 months go by and I wasn't getting the credits for the promo. So finally they had to open a case to review the promo I should have already been getting.

I traded in my iPhone 8 for the 11 Pro Max and was told I would get $700 off for the trade-in with auto pay. So, that would leave me with $400 to apt the phone off. Well it’s been over a year and well over $400 paid and was told I still owe over $600 to pay the phone off. I have spoke to several people only to be passed around to the next. I want to leave AT&T, but I have this hanging over my bill. Thanks. People please make sure they explain in detail because they will lie and rip you off.

AT&T the worst cellphone company. I asked for a lower charge on the cellphone service and when I received my bill it was over $30 higher. Called customer service and they refused to correct. Also, when I changed service due to them lying to me, I changed in the middle of the service date and they charged me for the full month. If you cancel your service one day into the billing cycle date you will be charged for the full month even though you cancelled your service. Plus, you cannot not use your cellphone because the service is disconnected. So you are paying for a full month of service that you cannot use. THIEVES.

This is the worse company on the planet. I tried to switch my wireless carrier to AT&T and it was a nightmare and I spent over 20 hours while they made mistake after mistake. They took my order to switch my four existing numbers. Then they lost the order. I called back. They sent me new SIM cards for 4 new numbers, not my old ones. Went to service center. They said they would be able to make switch but it may take days and they had to cancel original order and start over which may interrupt my service during that period. Then called to just cancel order. They billed my $289 and threatened me with collection for something they screwed up. They are thieves and incompetent. I paid it to protect my 830 credit score but I will never, ever do business with AT&T wireless. I would rather use a landline than deal with them.

I like Sam's Club but their partnership with AT&T has to go. I contracted with AT&T at Sam's Club. They promised me $110 a month for three phones and the same coverage as Verizon at least in my area. On top they explained I had nothing to lose with a 30 day trial. Sounds good right! Well... I had a weak signal at my house and 10 miles of sparse to no coverage on my way to work. So I sent it all back and thought that was the end of that. They did a $380 direct debit to my credit card. Well... Attempted anyway it so happens I had an issue with that card and it did go through. So I called them and reminded them of the 30 day trial. They apologized and said they would take care of it and sent me a receipt saying the same.

I hired ATT internet service, in theory it was going to be installed on September 17th, today is October 7th and they've been rescheduling my appointment, as of today I have no clear answer when will they fix their technical issue; I have NO internet service from ATT and I am trying to work from home.

Upgraded cell phone through AT&T service over telephone using third-party vendor. This person got my credit card information as I had to pay the taxes on the phone prior to them sending me the upgrade for me to exchange and send back. Within two weeks of my credit card details being shared with the third-party vendor, a charge for Over $500 was put onto my debit card, claiming to be AT&T ( mimicking AT&T’s normal monthly statements almost to a T using their phone number (correct) and details in the batch charge) which was authorized and then two days later cleared.

Have had ATT x 25 years…used all over the world with great service…was a flight attendant. We currently are living 20 miles from EL Paso, TX. Why do we have 1 bar of service?? Not like we are in Africa or Antarctic. Please help us!!!

The network seems to be ok, however, their data on the LTE is awfully slow. I have used their customer service a few times, and have been well pleased with it. Their choice of phones is good, and service in rural areas is great.

I have been with AT&T for 7 years. I am very satisfied with their service. I will highly recommend them for cell phone service as I never had any problems with my phone I bought there or the great service they provide.

I've been with my cell phone company for 4 months after switching from a company I had for several years. I've had nothing but bad experiences with them. They turned my service off not for lack of pay but for lack of me using my phone daily. Had to go through a million different things to have it restored. Now I feel as though they are spying on me.

Dropped calls are rare, we have two lines and the my service from AT&T has been uninterrupted throughout the last five years. I've had AT&T since the last 1990's however AT&T's big investment in the early 2000's has really paid off with their ownership/investment in Fiber optics. Finally, from what I understand, AT&T leases access to their cables/systems to the other large carriers.

I have been with AT&T for 25+ years and I wouldn't have service with any other provider! AT&T provides great service & I have phone & internet service almost everywhere I travel. I also have internet service through them at home & I very rarely have any issues with it, as well. AT&T is coverage is vast, service is next to none & I would recommend them to everyone.

My cell phone bill is ridiculously high! My cell phone bill with 4 people is literally almost as much as my mortgage. The great deals are for new customers but not for loyal ones! Between having to upgrade, pay for additional storage, etc., there is no reason we should be paying this much for service. Hidden fees, taxes, etc. I wish I could change providers.

Great cell company with flexibility, the payments are better priced than most companies. Also the phone selection is very good and a wide range of choices. Also it is very simple to get things fixed and the different plans that fit each family.

I switched from Sprint to AT&T when T-Mobile bought Sprint. With Sprint, I never had better coverage than with Sprint. The sales rep at AT&T told me I would love the coverage and it was on par if not better than Sprint's. 90 days later I’ve never in my life had worse coverage than I do with AT&T. After I went in to complain the same sales rep laughed and admitted that they have one tower for my County and it was low priority. He laughed and said he can’t even get reliable connection in his own store.

AT&T was seemingly a good bargain when I first signed up, but after being with them several years I feel like their prices are getting really inflated. My bill for cell phone, TV, and internet combined was over $500 until I called to attempt to disconnect from Directv. They offered me several discounts to convince me to keep the Directv service, but the bill is still right at $450/month which is outrageous. To further compound the issue, I learn that my twin is only paying $400/month for the exact same service, but with one more additional cell phone line than I have. This discrepancy along with the overall bill amount has me truly reconsidering my continuing service with ATT.

I have been with AT&T from the beginning of cell phone experience. They have helped me many times with questions and/or problems I thought I might have. They are ALWAYS courteous and helpful no matter what my question might be. I have very good reception on my phone and use it for many various reasons.

Great company for real for me and my family for over 15 years now, Never had a problem with the service and timely receive great deals on upgrades to newer phones with great discounts and I have had phones with other companies listed and when I had the chance to get a account with AT&T CELLPHONES I JUMPED ON IT.

Every time I have been talking to someone at AT&T they have been very helpful and nice. Help in any way they could. Have been with them for a long time. I would recommend them to everyone. They are there for you.

We just upgraded 2 iPhone 10’s to 2 iPhone 13’s. A total trainwreck. Took over 7 hours on phone, a trip to Apple & then to AT&T store & then back on phone for another 2 hours to get phones activated & set up on a plan that is $20 plus more a month than what was quoted to us when order was placed. Was told by customer relations that they were sorry about the inconvenience of the misquote but there was nothing they could (would) do. Basically screwed for next 36 months. The irony of the whole deal is this is the second time this has happened. Also had a “misquote” when we got our iPhone 10’s through them. Would love to see them investigated for unethical selling practices and a class action suit brought against them.

I hope to have enough space for my review!!! Order #1 placed online and canceled because they couldn't verify it was me. Order #2 talked to a rep on phone and a day later canceled because they couldn't verify it was me and asked that I go to a store and show my ID. Order #3 placed in store and had ID verified and next day order canceled because they couldn't verify it was me. They asked me to wait until the iPhone 13 is released and to place the order then. Waited until phones were released and placed order Friday morning. Mid morning Friday order canceled for same reason as mentioned above. Order #5 was called by a supervisor and order was successfully placed. Phones were delivered to wrong address on Monday and I called and ATT generated a lost in transit. Person that received phones was kind enough to deliver phones to my home as correct address was on label and wrongfully delivered by USPS.

Service interruptions, data slow down, customer service is garbage. Bills are never correct. Hold times to speak to reps are ridiculous and when you trade in your device, it starts a new billing cycle throwing your bill off and that credit they promise on trade in doesn't get applied to the new phone but to the bill that's now higher because you upgraded and changed your billing cycle.

I've never had a problem with AT&T cell phone/service. I was introduced to it through a relative who loved it because you could depend on them. She was right. We've enjoyed it for eight years now.

Phone connectivity can be great but their sales people when you go in to get something as simple as a new Sims card and the disable your phone even though it was working fine a few seconds before. That has been my experience multiple times.

AT&T is inhuman. If you lose your job you call AT&T for payment arrangements. You're out of luck with AT&T, and AT&T keeps adding up what you owe. AT&T **. Would not recommend this carrier. You have dropped calls. Internet connection is lost when traveling. Animation voice when you call AT&T ** until you can get a live advisor.

AT&T is pretty sufficient in what they do, the mobile data speeds are quite fast and I don't notice any slowdowns along the way. Call and texting is a breeze, no problem. Never had any issues with AT&T before as they are pretty good with their customer service when I need support for any of my lines nor just an overall consultation.

I recommend AT&T will. They are very business minded. They are they were 24 seven and they meet all my needs. The customer service people at the store also very Helpful and help you sort out any problems you may have with your service.

If I could give them zero stars I would. I had been with the company from 2015 to 2021. They were charging me so much I couldn’t keep up. But I paid the bills and switched to T-mobile. T-mobile is way better and half the price. I even bank with them and switched to their WiFi because they are so much better. I didn’t initially realize I still owed $164 dollars until it landed on my credit report. A company I was working with initially disputed it. ATT sent an itemized bill with a bunch of useless crap they say I owed. This company is notorious for hidden fees. They added a $29.99 fee for collections. I gave up and I called to try to pay it. They are flat refusing to take it off my credit report. This company hates its customers so much that they are screwing my credit for 7 years over $164. I would never support this company again. I hope they go out of business.

I have had AT&T for about 15 years now. They have better than others on their packages and phones. The service has always been superb, when others lose service, I never do. The customer service is above the rest, and many other companies could take lessons from our AT&T representatives.

It is extremely sad to see a large company like ATT, with such a large percentage of employees that have an extenuating lack of knowledge for the assistance of an ATT customer with the questions and concerns they have. In a period of approximately 4 months I spoke to at least, if not more; about 30 customer service agents with the attempt to resolve my issues and was unsuccessful because they would with give incorrect, information, transfer me to numbers that would continuously ring and not answered, employees with extreme language barriers or they would simply hang up without resolving my issue, therefore; causing me to change companies.

When At&T won me over it was for a particular price. Each month my bill was so vastly different and they could not tell me why. Now each month they go in to credit my bill so it is the amount we agreed to. And customer service is abhorrent. My call gets shipped off to India or the Philippines where they might speak english, but the don't understand it.

Overall, they have been a pretty good and a dependable company. My biggest issue is when I upgrade my lines, every couple of years, they always say all these fees are being waived but I always have to call in and spend 3 hours on the line disputing the charges. Granted, they have always removed them it but the hassle of having to spend 3 hours of a busy day on the phone is unnecessary. I recommend them.