AT&T Wireless Reviews

Last year I had no phone service at home. Called customer service. Said they couldn't send anyone to check tower signal since I was only one in my area with problem. 5 called every day. Finally day 7 was told 4 others in my area reported same problem. They sent someone to check tower. Never got credit for the one week lost service I was promised. Year before CS told me I was using so little data I could save money by switching to a lower GB plan. I did. Bill went up 10 bucks! Just changed to T-Mobile.

I called AT&T to plan my service while traveling. I got back to a bill $223 over what they quoted. Called for an adjustment to reflect what I was quoted and they offered $50 off my bill. I've got 5 lines two phones on installment and have been there for probably 20 years. They would not honor what I had been offered. I paid them off and am about to sign on with their competitor. They seemed to not care at all. Who am I but one of millions of customers?

My daughter and I already had service with AT&T but went in corporate store to add another line. Her husband had a Galaxy S9+ and the rep told him if he ported his number and added that line to our account they would trade his phone for an IPhone 11. We did. Our bills were reflecting a charge for a new phone each month. Have called customer service so many times and think we had it resolved only for the next bill to have those same charges. We have been hung up on 2x and one of those was a manager. The last explanation we got was the promotion started the day after we were in the store. Well someone had to tell us about it. We did not know any of their future promotions.

Went to local AT&T store to upgrade phones and add a line. Told by employee who was an area/district manager that if I added Direct TV and had direct billing my “total package” would be a certain price. Signed contract. Got nervous about price and called AT&T. Got the run around from the person talking to but he verified price. Did not realize DirecTV was not included in bill until got a call that TV being shut off unless paid bill with late fees. Called AT&T to be told that the price I was given was only for the phones, that the promotion price that I was told was a year was only for one month, that the price of DirecTV was more than when signed agreement, and that I had to call a request bills be combined.

I am trying to find a way to get out of my ATT contract. They have the worst customer service in the cell phone industry. If you speak with a representative and they give you wrong information and are disconnected which seems to happen a lot when calling them do not think they will honor what their reps say because they will not. A representative can give you wrong information and you make plans accordingly however if they plans are not completed, the next rep nor the Managers will honor what their reps state and they will not pull tapes to review. I was told the tapes are only for quality and training not to determine if they have trained their reps properly and to confirm what they are telling customer. If you can find another cell phone company please do, try your cable company but stay away from ATT. They will not honor what they tell you.

After filing multiple agency complaints, Lisa ** from AT&T Office of the President refuses to resolve or acknowledge my complaints. She has given generic responses and does not value me as a customer. Ms. ** has been rude and condescending to me on multiple occasions. She also refuses to let me speak with another person in her department or her manager. It’s truly indicative of AT&T’s poor customer service to have this type of representative handling complaints.

At&t internet new line service is worse. When I buy the new line for my home internet. Whatever representative tell me about fees it’s not correct. When I called and said when I am buying the service at that time they told me there is no charge for installation. After installation they charged me so I called and they said there is charge. I notified this person I talked and said no charge when I am buying the service. There is no response and I need to pay. Then after only one month I use the internet and they send me two bills for 70$ each. This is ** service. Never buy please. When I told them you said you are doing recording whenever we talked with representatives and open. If I am wrong I will pay you double and their reply is sorry we can’t do. Ha ha ha ha the service is **.

I went into the AT&T service center in Colorado Springs, CO for a new SIM Card to my cell phone. Rather the Store Representative was unable to provide me a Free SIM Card unless I agreed to upgrade my Unlimited Plan to the new Starter Plan.

Beware of this people. When you call them they promise many things so that you sign their contract where you are subject to change without notice and price change etc. Beware of this crooks because after I was a customer for a while I closed the account because they kept changing my plan without my consent and they sent me to collection because after all they will be a tax break for the amount they created out of the blue. Beware of this crooks.

I have a family wireless plan with AT&T. I had disabled international calling on the phones as in the past we were unexpectedly hit by large bills because the kids accidentally dialed an international number. But I noticed large international call charges on phones with international calling disabled. I was told that if you start a WhatsApp international call on WiFi and the call switches over to to AT&T network because of poor WiFi connectivity then it gets charged as an international call on AT&T at $5/minute. I said that is absurd as I have explicitly disabled international dialing. They said they could not do anything about this. This is truly unethical practice and I (who on an average spends about $4000/year with AT&T) am very unhappy. I told the supervisor that I was pissed about this and will take my business elsewhere. I was told that they don’t care if I do. Absolutely pathetic!

Not only is the product grossly overpriced but the service I feel is not as good as they claim it is for my coverage area. Dead zones and poor coverage in my area of central Minnesota. Not to mention the fact that every time I call in for customer support it seems like pulling teeth to get anything done and takes forever. Most recently I have found that the way they lock and unlock their devices to their network is almost criminal. Upon switching network providers for some, not even all, just a few of the lines I have for a business account one of the devices they had unlocked.... they didn't really unlock. They just said they did and never supplied me an unlock code, sent the approved email with a blank where the code was supposed to be.

After being a loyal customer for 7 years I decided to switch service providers. When I started their no contract plan (I brought my own phone) they prorated my bill which I understand, however when canceling my plan with 22 days left on the prepaid service they tell me they don’t refund unused portion of the prepaid service. Note AT&T always charges for service a month in advance.

My service was disrupted for my business during an agreed payment arrangement. The past due amount of payment was made. Service was disconnected and the full balance to include a reconnect fee is being charged to my account before my services are restored to my business. Regardless of payment agreement of difficult in meeting the balance of payment. I feel that I am being punished by applying a payment force to me in order to pay the complete balance plus restore fee just to continue my service. This is unjust to the everyday consumer and should be fixed to offer a payment option for me. Thank you.

I switched to AT&T because they were offering a trade in promotion. I received my trade in envelopes and went to the Post Office to send the phones in the prepaid envelopes provided by AT&T. One of the items showed that it was delivered on the Post Office tracking site, but the other 2 showed in transit so on January 16th, I called AT&T to see if they had received my trade in devices.

Warning-- don't believe the hype about rewards cards, no activation fees, etc. They'll promise you anything to get you to switch and once that happens, your first bill reflects all sorts of charges that you certainly weren't expecting. If you're lucky, you'll call customer service and connect with a representative who knows that they work for a shady company, and they'll offer you some credits toward your account, but it won't compare to what you were promised in order to make the switch. I'm still waiting on reward cards from ten months ago.

It all started about 2 years ago when AT&T (They) stopped sending detailed accounting with my statements, without notice or asking for permission. I called and They said that I would receive the detail with the next statement, didn't happen. This happened numerous times and still no detailed accounting with my statements. Then later, I tried to pay a wireless bill by phone using the phone number on their wireless invoice, and it seemed to work, except later, I found out it was posted to my Directv account instead. I called Directv to try to resolve the problem, but they told me that they could not transfer the payment to wireless because of some "system error". A few months ago They stopped sending me paper statements, without notice and without permission.

Save yourself the aggravation and use any company but this one for wireless and cable t.v. service. They take customer service to new lows and show zero respect for their customers. They will bleed you with premium fees for outdated services. I've never been treated with such contempt.

We just switched our company from AT&T and never want to go back to dealing with there nightmares again. Customer service if offshore with English being a second language at best. Does anyone else think it strange a communications company would utilize a whole group of people that cannot communicate well to the general public? This is just indicative of the noncaring attitude of management at this organization. Call customer service sometime and watch just how long you wait on hold speaking to a machine that 9 times out of 10 cannot help you and then get transferred to a India to get marginal help.

This used to be the best company but now it has gone to the dogs!! I called due to cable and internet issues, couldn’t get fixed over the phone so a tech comes out. I assume it’s fixed after he left. By the end of the night I had to call again. Same garbage...this is now the third time someone is coming out for the same problem. You guys need to send out professional trained people to do repairs, not rookies! The fourth tech is scheduled to come on Thursday, but I will probably be done with AT&T by then. SMH!!!

I've been an ATT customer for 50 years. But over the past few years poor customer service has prompted me to drop their internet service, landline service and two months ago, their mobile phone service. On the latter, I had a credit of over $80 that they never gave back to me. I called, chatted, messaged via FB and even tried emailing corporate execs, but never could get an answer. Finally, I complained to the BBB and was contacted by a rep with a heavy foreign accent who told me I would be receiving my refund in 6-8 weeks. Well, yesterday I got it---in the form of a Debit Mastercard! What in the world?!!! Not even VISA that I can use with most businesses. I had to go thru the trouble of going to a 3rd party website, registering with my personal information just to request a check to be mailed---which I should receive in about 2 more weeks. What happened to the great company. They are not even third-rate anymore. I will never go back.

I went to their store - 911 Oak Tree Road South Plainfield NJ. The sales person gave me all false information to sell two mobile phones and an additional line. They mentioned I will be upgraded under BOGO (BUY ONE GET ONE) plan which will give me one phone free with purchase of another. Not only this they brought me down on my data stating as per plan I have to downgrade and buy an additional line. I did all that to get a surprise that I was actually sold 2 phones (not one) on full price and an expensive data plan. I reached out to the store multiple times and their behavior was rude and arrogant. Virtually -"Don't care after the sale".

In August 2019 I saw an online offer BOGO and ordered a new Samsung 10 on my line with an addition of a new line which will have a free phone of Samsung Galaxy 10e. This was a available only online. When I clicked BOGO link and ordered the above mentioned, the order went through with no warning or alert. I got the phone and used it for a month. The credit for free phone was credited. So I called the customer service. The rep said it would take 1 to 3 months. He said it was backlogged. I called back after 3 months. The rep said I did not have the unlimited data plan and that was a qualification. I did get details until I persistently called for few weeks. I escalated this (I think) to higher managers in customer service. Here is the problem and here how AT&T cheats on customers.

I called to get my cave-man phone device upgraded in SEPTEMBER 2019 because it was completely dead. I was overseas at the time when I called. I asked to have it shipped to my home in the US. The REP. was friendly and helpful and it took less than 20 minutes. COME OCTOBER I had to call again because when I asked friends and family to check on my order, there was no package to be found. I called again and the REP. could not understand why it had not moved from the warehouse. He promised to put it on priority. I asked him what that meant and he stated "It will be shipped out the next day."

AT&T and assurance device service are scammer!!! (It’s a con company the way they set up their customer service) that’s how I felt it. Just long story in short! (Stay away from at&t phone service and at&t device partner assurance device service cus they really bad customer service.) Instead go with Verizon, t-mobile, spectrum. Wasted many days and hours on phone for nothing. I’m going with Verizon phone service... **! AT&T and assurance.

Att is a horrible company, with no ethics, no professional customer care and only concerned in providing a horrible service. They overcharged my account set up on autopsy, so when I questioned them they claimed it’s a “glitch” in the system, an international call, clearly not made by me and tried to sweep it under the rug. They make it hard for a customer to call in and resolve an issue, outsource their call centers. They waste time, don’t provide good service, definitely fail at zurollet resolution and are a horrible scam company. Can’t stand them actually

I have been waiting for the technician to come over and set up the home internet, it’s been 6 weeks already and I have been patient enough! I’m tired of getting phone calls from AT&T asking about the rescheduling the appointment. I have lost so much revenue while I sat at home instead of working while waiting for AT&T to show up. Only the response I got was, "We are so sorry. We are so sorry, there’s nothing else that I can do!" Haha, is this a joke? And the lady on the phone, appointment manager (extremely annoying) couldn’t send me an email containing upper management’s contact info. She insisted me on the phone that I had to pull off my car to the side and take a note, write it down... while driving. She couldn’t send me an EMAIL!!! For real? "There’s nothing I can do" was the answer I got from her! Fabulous!!! SUCH A POOR SERVICE IN SAN FRANCISCO! UNBELIEVABLE!!!

I bought a phone from AT&T in November. In store and paid outright for it. I signed up for a starter plan for a total of 65 a month. The 1st week I had the phone I could not make calls, text or get on the internet. I went back to the store and they fixed it. When my 1st bill came due on Dec 10th, I logged onto my account and saw a balance of 127.00. I immediately pulled up the chat to ask about the charges. I was told the store employee had put me on a premium plan. I asked her to fix this and she did.

I am being billed for 3 I-Phone accounts (personal, business, First Net). After not qualifying for First Net (a 1st responders' offer), I simply set up my business account. I received a bill from First Net, believing that it would somehow be applied to my business account. On 2 occasions, I spoke with an AT&T Rep, both of who assured me that the money paid to First Net would be applied to my personal bill and not to worry. I even wrote AT&T a follow-up letter that went ignored. Well, today my personal cellphone was shut off for non-payment. I literally spend 3 hours at the AT&T store (serviced by competent gentlemen) who were equally frustrated as I in correcting this simple problem.

This is the most poorly run company I've ever dealt with. Every time we talk to them to fix a problem, either they tell us it's fixed and it's not, or they did fix it but they created a new one. The latest is a "ONE TIME" verification code, and every month... I have to "ONE TIME" verify that I am me. I have chatted with their agents, spoken on the phone to agents, been in their store to resolve this and guess what? Gotta "ONE TIME" verify my account every single time. If it was only up to me I would have dumped these code hacks a long time ago so I don't have to deal with a bunch of incompetent minimum wage flunkies telling me continually it's something I am doing. Really? Every excuse is something not happening here. It's them, clearly.

I been with ATT for 3 months now. I recently purchase 2 iPhone 8's and a Apple Watch 5 series. My apple watch was connected to one of the iPhone 8. I then bought a iPhone XR to go along with my account. I called ATT to sync the apple watch from the iPhone 8 to the iPhone XR because the phone told me to contact a representative. I called the representative gave him the apple watch IME number to sync to the iPhone XR so it could be on that phone now.

I would also discourage anyone from using AT&T wireless (or DSL\Internet):

We ordered the box to our new home and the customer service reps reassured us it would come and it never did. It went to our old home and they refused to go get it. Then, once we had someone go pick it up they sent it right back to our old address. When we spoke to the customer service Reps they were rude and very misinforming. Once we finally got the box it didn’t have any of the cords to operate it. I don’t recommend them.

Ordered an iPhone from the Londonderry, NH store to be shipped to the store for the data transfer. Ordered on 12/27/19. I called the following week for phone was supposed to be in by New Year's Day. It wasn't and the person I spoke to in store on the phone couldn't track it or help, they said I had to track it myself. I called later in the week and although phone wasn't in person at least tried to track it for me with no luck.

I had been an AT&T customer for years but decided to switch to another carrier for better rates. On Dec 23, 2019 I called AT&T to cancel the service and provide a prorated bill. After a very long conversation with the service rep and her supervisor they agreed to prorate my final bill to the actual days of service used (6 days) in the last billing period. I asked for confirmation or a reference number at that time and was told it was not necessary and the service would be prorated. I called AT&T today, Jan 11, 2020 to make the final payment as it was due on 1/13/2020. The agent said there was no prorated bill available and the full amount was expected. I explained to her what I was promised in my conversation on Dec 23, 2019 and she said she couldn't help with with the prorated amount.

After being a customer for over 13 years, I have not been able to resolve an issue with AT&T mobile. Customer service does not listen, does not care and does not follow through on what they say they will do. They raised my charges for services I did not need or request, then when I canceled their service, they are still billing me for time that I have not had service and threatened to turn me in to collection.

Hello All, I changed my billing cycle and when I changed that no one told me told me there is a proration charges on my account and now they charged $300 for billing cycle change and the customer service rep didnt tell me when I changed it. I called customer care and discussed about the same and now they are telling there will be proration charges. Now they can not do any thing. Please guys go out of ATT and find better. I am just thinking to switch to another Carrier as ATT is taking people's money without providing valid information.

We are 65 years old and decided to change phone company to save money, and what a mistake, they have on paper the plans they offer we took one where you buy one phone and the other is free. They have been stealing our money, charging us for the second phone now for six months and we been back to the store 6 times, they said it would be taken care of each time, they take the money out of of bank account because that was suppose to make the price cheaper, but now we can’t stop them from stealing our money. I would never never have anyone do business with this company, they do not care about nothing but stealing your money and we don’t know how to stop this. Could someone help us stop them from stealing our money, or at least fix the problem of overcharging us. We are on fixed money and they already stole almost $200 more than they should have taken and it’s only 6 months. Please we would consider any help. Please.

I called in about a trade in they’ve had for months and they are still trying to charge me full price on the phone I’ve already returned and was verified. I called to discuss it with them and was treated horribly and very rude by the representative. I will certainly be leaving them very soon!!!

I made the mistake of switching from another provider after 2 years, no issues but a sudden price hike. AT&T canceled a hook-up delivery without any heads up. Wasted a day waiting for someone. Finally got service but as soon as the tech left it began dropping constantly. I work from home online. I can't have spotty service. Spent hours on the phone while techs tried to figure things out. I end up being told when this happens just unplug and plug back in. Not a fix. They finally sent a lineman out who said the neighborhood had been experiencing problems. The area "needed new equipment" that AT&T kept denying until now. So think about that. The company could not have cared less about its shoddy service in my neighborhood. That issue was finally fixed.

I never experienced such poor service. Every day, my order either got cancelled (for no apparent reason and without my consent), or the install date got pushed back. Every time I call they say the issue will get resolved and it never does. I spent over an hour on the phone with them several times, however, it made absolutely no difference. I don't understand how a compony can operate this way and stay in business. By far the worst service I ever received from any company.

I called to complain about our tv bill always getting higher and higher each month and they would never explain why, they would always they will credit the next month and then add more the next month!!! I called and cancelled Uverse and allowed them to talk us into DirecTV bundle with a BOGO deal on our phones. From the first bill to the 24th bill, they never fixed our phones up correctly, even after 28 calls to them to fix it.... We still had to pay for all of the phones!!! VERY DISHONEST....

Recently, we sought to add two new lines of service to our account. On the first day we called in, we were unable to make forward progress as they needed the account holder in order to add the line. Good security, we approve. We waited until we would have the main account holder around and called back this weekend. Steps were easy to go through, managed to get everything done. We were approved to add 2 lines to the phone, along with a free A10E (0$) and an S10E (5$/month.), with our total balance being promised to be $110/Month.

My husband and I were with AT&T for about a year. However, after much problems with their service, random charges to our account, and horrible customer service we decided to leave them. Before canceling our services with them we called to make sure that we won’t be charged for anything extra besides pay for the time we used their services. MONTHS after canceling with them we were charged over $120 for services we never used. We called and were transferred numerous times and after an hour of waiting they refunded us and gave us their word that our account is at a $0 balance.

It's bad enough that they define a month as 30 days so every other month your payment is due a day earlier and a day earlier, but on top of that, they charge you the day before your payment is due. No less than four times, these issues alone have caused overdraft fees due to charging a day ahead. You go to log in to pay on the prepaid site and it logs you in on a Spanish page with no option to choose English. The customer service department is outsourced to India and often so crowded that it is difficult to hear the person speak because the background noise of all the people around them bleeds through. And to top it all off, this month, my direct deposit was declined because of a hold PayPal put on my prepaid card due to charges from so many states showing up (my husband and I live on the road as he is a semi driver).

I had been a customer of AT&T for over 25 years. I decided to switch to other plans during the past 8 years because the other companies had cheaper plans and I have not been fully employed since I became ill. I was told by AT&T that the phone was free. I asked if there's no contract because I was not employed and they said, "No." Being a senior citizen who was not employed I felt comfort in what they said. I called after the first bill to ask why I was being charged $20 extra in two separate bills and they told me taxes and I can't remember the second thing.

I have faced overcharging issue which started from AT&T's mistreating for 4 months. The first representative mistreated the procedure, she never call back despite the fact that she promised, even refused my offer for re-calling. All agent guaranteed to resolve this issue but never worked, kept overcharging me.

Ditto the review by Louise of Newark, Illinois. I too was talked into a buy one get one free offer for an IPhone XR. Told it would take several billing cycles to see the credit. Three months later I was still being charged for both phones. Called customer service and was told I was not eligible as I did I not have an unlimited plan. The representative talked me into switching to unlimited and promised the charges for one phone would be back credited and credited going forward. The next month's bill was $96 more than previous and no credits, still being charged for both phones and lost my employer discount I had for 15 years.

So I purchased an iPhone 11 Max Plus actually 2 of them 9/13/19 and was told I could get the BOGO deal. I called in October to see why I was being charged and was told I had to make 3 payments then in the 4th month it would be credited back and the balance credited. So after the 3rd month I called only to be told I Don't qualify!! What? Wait. 2 employees told me I do. He explained I told him how dissatisfied I was since I been a customer for over 30 years.

This company hires people who can't even connect to the correct person! I have been transferred for 3 hours 45 minutes to no success. How is it possible that such an industry giant that claims to have the best network which doesn't work in most places, by the way, including the highway! Who needs gps on the highway?! Disappointing to no end, such a huge waste of time. No one knows anything, I wonder what kind of training program people have to go through to connect to the business department?

Purchased an iPhone11 for my son for Christmas. Was told if I added another line to my service (even though I didn't need a new line since I was transferring his old line to his new phone) that I would get a $500 credit for the new phone purchase. My son accidentally locked his Apple ID account by logging in with the wrong password several times so we had to come back after Apple unlocked the account to transfer all pics, contacts etc to the new device and then turn in the old one. The salesperson saw the old phone and was aware of the trade in. When we returned in a few days, we were then told the old phone was not eligible (after we wiped the phone in the store) and were not getting the $500 credit and they could not remove the added line. I then got billed $117 for a line that I did not need, request or could use as it was not assigned to any device.

I am a At&T customer from 2014. During the month of 2019 I called AT&T loyalty department to check whether they have any loyalty deals going on. They said they have a $300 off for loyal customers on iPhone 11 Pro. I decided to order that and the loyalty executive started the ordering process. Below is the set of frustration which I went through.

I was an ATT customer for over 10 years. I did not have to call customer service much. Thank goodness because is a long wait. But about 4 months ago I added a line to my family plan of 2 and I took the buy 1 get one free phone “promo”. About a month later I call them to tell them my new line was going to be used for a business and in order to get the answering services by grass hopper I needed a new number so that grass hopper could have my original number (grass hopper is not a competition). They just do the answering forwarding services. The guy in India or Philippines or wherever he was did not understand my request, so wrongfully he suggested for me to forward the line to grass hopper and get a new chip for my phone with a new number so that grass hopper could have the business number. He said that was the easiest way to do it.

I wanted to upgrade my existing iPhone 7 which was out of contract with AT&T Next program and I thought my best bet would be to upgrade the phone with AT&T itself as I'm an existing customer, so I stopped in at a store and the person at the store checked and reviewed everything in my account and confirmed that I'm eligible for a trade-in promotional offer of $300 and So I upgraded to iPhone 11 and shipped my old phone to AT&T by the first week of November, 2019.

My fiancée and I have been with AT&T for for over 4 years and have never seen such horrible customer service. We have been dealing with a billing issue that was an error on the company’s behalf. This error happen in late October as early November. I have spent over 10 hours speaking to people that say they are managers and supervisors. I talked to 7 different people the Wednesday before Thanksgiving and was told this issue was going to be resolve because it was their fault for a double reverse of payment on my family's account.

After creating my AT&T Business Account I started to receive calls about every 2 minutes telling me that someone logged into my account. When I call support they tell me that its not ATT, so I change the phone number in my profile and sure enough it is not calling my new number every 2 minutes. I now have over a 100 messages from ATT. When I call into support from the Business side I cannot find a single live person. Their Automation system is broke, and needs to be put out of business there has to be a way to make these people accountable. I would be very embarrassed to be an ATT employ.

I went to At&T after a sales person came to our home on a service call for DirecTV service. The AT&T rep ask my husband if we had cell phone service with AT&T. He told he did but I did not. She began to tell him that if I was to switch cell phone services our bill would only be $92.00 a month. When I came home from work my husband told about this what seemed to be to good to be true offer so I called the rep and meet with her. I asked her over and over if this was true that our bill together would be $92.00 a month she stated yes. Well a month later I got our bill and boy what a BIG FAT LIE this was. Our bill has been $176 to $ a month. I have call several times in regards to the rep and have received not one call back from any rep at AT&T. I am currently looking for a different service. AT&T has the worst customer service I have ever dealt with.

I switched to AT&T everything was going great after a year of service. Then one day I met a man He paid my bill without my knowledge. I was notified by email my bill had been paid. I was stunned upon the delivery of the email, for the policy was no one could pay or have access to our bill with our presence or your code. I ask this man I met did you pay my phone bill? Said yes, I am that kind of man. For three months in a row, he pays my bill still without my permission or presence of code. Each time this alarmed me, and I called customer assistance asking them how this could have happened and if he was in my account. Each time they assured me he was not in my account and all was fine. I should be grateful my bill was paid!

I Have been dealing with issues since October with my account. I purchased an Apple watch from AT&T with adding an additional line and paying monthly for the watch, under contract. When I received the watch I tried to number sync the watch with my phone. I got to a step that said there was no cellular data and I contacted customer support for help. They helped me into 4 additional lines for my watch, which I did not know had happened. I receive my bill for $996.00. I looked at my bill, saw 6 lines and 1 line had the full charge for the watch on it and all the other lines had activation fees and charges for my 1 watch. So I called customer support.

We are a big family and have always for the past 4+ years used ATT Wireless, Directv, and ATT internet. So like 4 months ago our bills started to come really high because of supposedly long distance calls, this and that, but the funny thing is that we never called outside of U.S. and ATT would always apologize for this inconvenience and fix the bill issue, but it was constantly each month going through the same thing, worrying, stressful, and we decided it was best to split up the family plan, so 6 of the lines went on our separate way under my wife's name. At this time we had ATT internet at home for $50 dollars and we were told that if we combined the wireless 6 lines with our Internet plan, we would get a $20 dollar discount extra. Long story short, we did the combining and our first bill actually came $10 dollars higher.

I was promised a deal by a sales team specialist of ATT that for switching to att I would receive 4 iPhones and my bill and all I would owe monthly would be 140 a month. Now I owe on top of this monthly payment over 400 dollars And still have not been able to shut off my other account with T-Mobile because of waiting for the rewards cards for weeks. Nothing but calling to rectify this problem on my own and and sales rep has been unable to reach. Some deal..??

I spoke with a Rep about possibly moving from TMobile to At&t but never actually switched. Shortly after I find out that at&t activated an account and tried porting over my phone number. I called at&t and let them know I never authorized an account or a port and they promptly shut down the account and said our mistake and you have no bill. 9 months later I have a bill from at&t that hit my collections even though I have never had service from them or a phone or anything.

Please don’t fall for their buy one get one. 5 months after adding the new line I’m still paying for both phones. Such a run around- it’s the store's fault- they say it’s AT&T. Horrible customer service. Beware.

Upon signing up for the unlimited premium plan, I was overcharged by AT&T for the first two months. Called numerous times, spent hours on the phone. Never got a clear straight answer except runaround from the reps and they’ll look for into the details and call me back which they never did. Eventually I contacted the customer loyalty department, spoke with two reps and one supervisor, received inconsistent answers and learned that cancellation will cost a heavy penalty. What a complete waste of time!!

Three months ago I transferred three lines to AT&T from Sprint because they promised us 250 dollars visa cardS for each line. It sounded a very good deal at a time for three lines. Then, I was waiting for the visa cards that never arrived. Each time I called them, they had a reason not to authorize the visa card. I eventually gave up on the visa cards. When I signed up with AT&T, our bill was 145 dollars a month. A month later, it was 185 and eventually, it jumped to 335 in the third month. I tried to call customer care who transferred me to the supervisors who promised to call and they will never call back. Their customer service is horrible and they are scammers. Do not transfer your service to AT&T.

If I could give them 0 stars I would. After several times contacting AT&T after getting the iphone 11 pro they have yet to fulfill their promise. The phone is terrible. Their service is awful and they never followed up with me even when we had a "scheduled" phone call. They scammed me into going with a more expensive package because they claim I have a new phone and it requires the 9G plan and of course it is much more expensive. After switching I still had one bar....and they said that would do the trick and my service would be better...lie #1....

Worst customer service ever for a carrier, also had some card for 4 days. Never had the service so went back to my original carrier and AT&T still charged me whole month service after cancelled within 4 days! Hassle hassle hassle with AT&T. Do not use them! Beware.

So, if you lose your phone, or it is stolen, and you ask to have your password reset, AT&T customer service will refuse to do it. (I called twice, spoke to a manager, and used their chat service.) Customers are only able to receive a text for "security Purposes." Ironically, a thief can go online and reset an account password without any trouble! This is possible since they have your phone. Worse, you can validate ALL account information and they still will refuse to assist other than sending a reset text...only option is to go to an AT&T Store to have your password reset...what does a customer do if none are nearby! Terrible, terrible service.

My wife and I switched service from AT&T to ** back in July 2019. I just realized I had been charged by AT&T for the last 5 months. Even though I told them that we were both changing over, my wife's line was left active because she chose to get a new number when she switched over to **. If you get a new number, with a new service provider, make sure you call AT&T and have them cancel your old number! OR else you will be charged for it! I told them we were both switching over! Boooooo! They did issue me one month refund Thanks! But I thought I should receive it all back!

We switched from T-Mobile to AT&T in September due to AT&T having a slightly better deal on iPhone 11s. Part of this deal was a $300 visa gift card for ordering online. While placing the order, I contacted to customer care center for assistance in processing the order however I still selected and processed everything online. I even verified with the customer service representative that even though they were helping me, I would still be receiving the $300 gift card. After months of not receiving anything regarding the gift card, I contacted both customer care and the rewards center regarding the gift cards.

I have been charged for insurance on a second line that I never ordered it for as it was for my husband who wasn’t even in the country yet - so I knew I wouldn’t need it, phone has been in the box since bought Mar 2017. I noticed last year that they were incorrectly charging for and called, they said they would address and credit me. Far be it for me to just trust them.... I never paid attention to the $8.99 as much as I did for the $40/month for each line! I call in Oct and reiterate that credit wasn’t issued and after two hours with a helpful rep he tells me it’ll all be credited and gave a confirmation number. Called Nov and say no credit, was told a case was opened and rejected?! No one told the customer?! Wtf kind of customer service is this after spending two hours on the phone in Oct and now 1.5 hours in Nov?!

We left AT&T and went with ** and it is saving us over $120 per month and that’s with adding another line. Today I called to ask a question about a charge on an old bill that I hadn’t noticed because one month we were charged more than the rest and the girl I talked to at first was so shockingly rude. I told her I wanted to see if I could find out what the charge was on last June’s statement and she kept repeating the charge I have due now (which is data for our iPad). I said I am aware of that charge... It is a recurring monthly charge that is paid automatically. So I kept asking about the charge from last June and she kept repeating my current charge to the point where she was actually yelling at me. She said I would have to ask my bank and I said that doesn’t make sense... My bank has nothing to do with it. Unreal.

Expect to pay more every month for your bill than what you thought at store. Same thing Sprint does. Keeps raising bill. Different excuse every time. When they say they're going to write stuff in their notes when you call them, They don’t.

I have service with At&t for a long time, multiple lines of cellular. Every time I call them I lose more than 1/2 hour with them, they NEVER solve a problem and pass the call from one person to another. Now they uploaded my payment because they tell me that the insurance was uploaded and they decided to increase the insurance without sending a text message or call to their customers (that we are the ones who paid for it). I called them to tell them and they had me more than 1 hour passing from one employee to another. The service has decayed a lot, it is not as it was years ago and when you contact them they do nothing to try to keep their customers. I'm very disappointed in them.

I'm in the process of switching from Verizon to AT&T Wireless because I will be working in Europe in 2020....and their customer service is the worst. They are trying to send my new phone to an address that is not mine and they say they can't change it....really. Where is the quality control?? If this is a sign of what's to come I'm in big trouble.

Been with Att for years. I first did business with them. My phone bill stayed around $300 to almost $400 a month. Service was somewhat ok but then I switched to prepaid unlimited with hot spot. I hardly ever have a full strong signal mostly one bar. I’m a truck driver. I run my business from my phone. Called and called numerous times to see what’s going on. They feed you the bull refresh the network, kill apps, clear browsing history crap. It’s clearly out in the open that prepaid customers suffer extremely low quality service. I pay $80 a month. For what? I’ve had enough of the scheme. I’m going to Verizon with att. I’m done letting them rob me.

Dropped calls, no internet, no messages, no emails coming or going. These are what AT&T has to offer and they won’t do a single thing to help you fix it. THIS IS THE WORST SERVICE TO GET INVOLVED WITH. Any other service will be better.

So looking for a deal on my second cellphone I went to an AT&T Store and selected a autopay plan that cost 25 a month and looked at the menu and all looked great!!! However later that day when using the phone no internet. So I called the store I got the plan thru and confirmed unlimited talk, and text with 1gig of data. Talking to customer service I was told repeatedly that the offer was discontinued. Called the store back up and the offer and plan I paid for was still including 1 gig of data. Well I notice they had a promotion of 300 prepaid for the year that included 8gigs of data every month but because I was lied to and already signed up for the plan I had 4hrs earlier I was not eligible for that plan. Supervisor still has not called back.

Ripped off after being 9 years of loyal customer. It is not the agent that wasn't able to help, but the confusion within. I was told I will be getting the money back for one phone with the BOGO promotion after 3 months of activation by one agent, but now I am told I am not meeting the requirements after 3 months by another agent. Now, I am stuck with the installments for 2 phones. It feels like a trap for upgrading my phones. It isn't the first time. After all these time, I will be moving on to another carrier after I am done paying off my phones. I am very disappointed with AT&T.

Two years 3 months with the Company, paying $353 a month for 4 lines, never receive a full service but they charge me any way. Everything staring buying 4 smart phones, 2 with insurance. Phones doesn't work at my address. Not service at all. Only works with my wifi. Waiting 2 years for upgrade. What a surprise is 2 years and six months, not two years. Other surprise my phone doesn't have a insurance. The teller forget to cover my phone. This was a second hit. Then few days ago I want to upgrade my phone, spoken with one of the teller at ATT him directly my call to someone name John. This guy was nice. Him understanding everything and offer me $335 deductibles for my new phone. Only pay $95 for taxes.

This is the worst company ever, their prices are too high, me and my husband switched over from Sprint. The worst decision ever, me and my husband came to this company with our own phones and were paying 200 dollars a month. Our first bill was 500 dollars, I wouldn't recommend anyone to come to this company, if you're okay with paying high prices and not getting good service then this would be the place for, they don't work with the customer like other companies do.

After about 30 years or however Comcast has been around we finally considered changing to AT&T because they we're canceling our favorite channels and charging us more. We were so tired of Comcast. We still are and now are just going to stream. AT&T made us a great offer about a month ago. His supervisor was on the phone approving everything he said. I changed all my Comcast email accounts. Every account I had was under that email. Over 30 accounts YEARS...hours of work. AT&T came out today to make the change and had a totally different agreement than what we talked about.

My name is Jason, and my family and I have been loyal customers for the past 15 years. We spend $500/month. Recently I purchased a Note10 and wanted to trade in my Note9. AT&T never sent me a return label to send back my Note9. They then proceeded to charge my account $500 for the phone. I do not want the phone and just want to trade it in. I spoke with a gentleman named Jeremiah **, customer loyalty. He instructed me to send back my phone and the $500 charge would be reimbursed, he was great by the way. I placed my perfect condition Note9 back in the original box and sent it back along with packing slip that was emailed to me from ATT.

I have a Galaxy S9 thru AT&T. I have had nothing but issues with this company since I got this service just over a year ago, from billing, insurance, bundle (or not) to technical issues. Recently I suddenly was not receiving text or multimedia... Long story short I ended up assigning a free Google number to my device for certain people I was not getting messages from. Then, all of the sudden my husband and I can't reach each other or send anything.

I called to stop ATT and Switch to another provider. The ATT person was cold as ice and and said a previous number I had TWO years ago with Jitterbug was causing a problem. She was able to fix that but so aloof was she.. I will pay 50% less. It took 4 minutes of prompts to get to a live person. ATT is a behemoth with too much power. Save your money and get a smaller cell service provider.

I used to love being an AT&T customer but I recently experienced terrible service and was disappointed to learn that they care way more about their money than they do their customers. They've always prided themselves on "customer service and loyalty". Well, an international call mysteriously appeared on my bill for $600 and they refused to allow me to dispute it. Despite being told that the charge would be removed at the beginning of the month because "my bill had not generated", I was told to pay the $600. I've been a customer with them for about 8 years now.

December 4, 2020. Michigan City, IN. I went in wanting to be a new customer knowing I would need a new phone, only needing the number ported. I spent nearly 3 hours there as they attempted to use their computer program that kept freezing. They tried calling tech support for help but their phones using their system kept breaking up. After almost 3 hours and many promises, I was baited to switch to a more expensive phone instead of the advertised special. I finally gave up without expecting any service, left the store and drove a block over to Verizon. 15 minutes later, I walked out with a fully functional phone, better and cheaper service.

ATT STORE 10318 Trinity Pkwy Suite D, Stockton, CA 95219 209-951-9763. ASSOCIATES **/**/**/**/**. 10/22/19 ** in store/ordered phone -gave deposit. 10/23/19 Enjoy (Natalie)texted and would not deliver phone. 10/24/19 1:07 talked to **/no supervisor in store. ** will call manager and return call in 5 min. 1:46 - no calls back from ** so called store. ** answers and told about problem and awaited call/said ** was with customer/said there was a supervisor (**) but was at lunch/asked for her to call back/no callback received.

Hey my bank shows my account was paid November 30...please check your records before telling me I haven't paid. I'm telling you that when my contract is up in February, I'm going to cancel all of my services...that is DirecTV and ATT phone service. Thanks. Dissatisfied customer Dean. I am so sick of varied bill amounts and phone service...worst company to deal with. My advice. Stay away.

I signed up for an AT&T bundle in August 2019 (cell phone and Directv). I've had to call every month since then to fight them over bogus charges hidden fees and extras I never ordered. I've spent hours on the phone trying to converse with people whose first language isn't English and who aren't empowered to help me anyway. I'm stuck with AT&T because of an early termination penalty. If I leave now I pay a penalty. If I stay I have to fight them every month. I'm staying but I'm warning people about AT&T! Thanks for listening!

I've been with ATT since '07, and am having the worst experience of my life. Ordered a new phone from ATT, they sent the wrong phone so I returned it. USPS delivered to ATT in mid-Oct but it is Dec and my refund is nowhere to be seen. I am continuously charged for the phone that I have returned and the reps have kept promising me to resolve them and provided a date, only for me to get a text to call back (spend another 1 h 30 on the phone explaining the situation and waiting for them to resolve/put in a case, etc.) right before the due date saying there is no resolution. Rinse and repeat for 2 months now. While ATT can't find the phone originally in their records despite the delivery confirmation from USPS (the return service they indicated, BTW), they have since found it but still refuse to refund me.

One bar of signal in Clearwater Florida! I have been a AT&T loyal customer for 15 years. I have called them about their signal strength for 3 weeks. Their final answer was that I might have to go to another carrier to get better service? I you kidding me!!!! Of course they won't reimburse me for the 450.00 I still owe on the phone! I can no longer recommend them.

Warning!!!! They stole 1400 over a phone. Terrible service. Got lied to and stole from. Never come to this spineless company. This has been a 6 month scandal. I've been with this company for years and now they want to treat me.

The worst company every. They lie about promotions. Especially for a First responder they claim to give a buy one get one free as a reward for connecting with AT&T first net and then they lie and say months later that there was no BOGO promotion and that it needs to be paid as well. Never again. I won’t ever recommend this company to NO FIRST RESPONDERS!!!! If your company going to be nice even ought to people who help out in your every day life at least be honest about what we spending our money on.

I went to a local AT&T corporate store to trade in my business account of 8 numbers to at&t. The corporate sales agents convinced me to apply for business discount. It turned out to be a nightmare. For each line they need to call their fraud department which take one hour for each call. They don’t have a direct line to their fraud department so they have to wait a long time for someone to answer the call to active each line. It took me the whole day there to get approved for each line. The funny thing is when we finally called in for the last two lines, someone cancelled the whole order. The att local store manager called fraud department and they hang up on him. Yes they hang up on their own employees.

Let me start off by saying my family has been a customer for over 15 years. Yesterday I went to one of their stores to upgrade my phone. After I left very disappointed I thought I would call their corporate office. After talking to Chris in customer service not getting the results I needed he transferred me to Customer Retention Department (which by the way is a joke) so after I talked to Samantha in that department. It become real clear that they care more about new clients than they do about their current ones. I will not recommend this company to anyone.

I changed my AT&T prepaid plan from $45/mo to $35/mo and got charged twice instead of getting a 10$ refund. Called the customer service, but they wont fix the double payment, saying that it's too bad I changed my plan right after new cycle started, therefore forfeiting the full payment I had made a day ago. Really? It is a straight rip off!!! Very very unhappy with this..

On 11/06/2019, 5pm central time, I called Att to get deal on a outdated phone my friends were getting, only available thru customer loyalty dept. Many hours later I was promised a low price for adding new lines with devices. All is great until I viewed my bill tonight 11/29/2019, calling customer loyalty and being disconnected multiple times over 4+ hours. I was told the recorded conversations and notes would be reviewed and action would be take for the misrepresentation of my call on 11/06, but unfortunately there is nothing that could be done for me. I tried explaining that I would not have agreed to the price if the agent would have been straight with me, I was told, "Sorry. The agent should not have told you the price," I asked to allow me to return the devices and let me out of the two year commitment, they said, "Sorry you had until 11/27/2019, it's 3 days past the date."

Horrible customer service. They will pretend like they are helping but doesn’t do anything. Clowns. Overcharge and when you try to tell them, they will try to make many excuses. They are here to suck your money. Don’t ever take AT&T as your carrier. Sucker.

We canceled our U-verse because the price went up. That’s it. We loved uverse prior. We returned our equipment 2 days before the last day but after our billing cycle. Got a confirmation from UPS and uverse saying they got the equipment back. I then saw that our next bill showing we owed $620 because we returned the equipment back on time but after the billing cycle. I called to make sure we would not be billed and that there was no credit card on file. The woman I spoke with said no there was not since we canceled our account and that we would be fine.

I am on hold and have been dealing with AT&T today for over one hour. I am simply attempting to unlock my device so I can go to another company. Each agent I spoke to sent me to another agent. The last agent, I believe, was ridiculing me...he said he would give me a number that would be the last number I needed to call today, with regards to the problem. He gave me the general 800-331-0500 number. I told him I did not believe him, but would try it. I realized too late, that it was the original number I dialed an hour ago. Now I am on hold again.

This company is garbage. Try and resolve a simple issue and you will spend 8 hours on the phone with a run around with no results in the end. All I needed was a paper bill not wireless. How hard can that be. I need it for work. I will no longer be using at&t they will be missing out on over 200 a month for this waste of time and insult.

Ever since I switched from T-Mobile I've had nothing but problems with these inconsiderate people. I hate the day I switch to them and wouldn’t recommend them to anyone. They are not willing to assist at all.

I don't even want to waste much time reviewing such a out of control company. No ethical code whatsoever. Management much have cashed out already and left the country. My girlfriend talked to 5 total representatives over the phone in one day. All 5 gave her the runaround and obviously could not help her at all. All she was trying to do was get the agreed upon refund from a faulty watch, which they did not initially set up properly with the right coding. She cried all day because of the lack of resolution from AT&T representatives. That was just one of the days she had to communicate with the company.

Clowns. Once they get you as a customer they make life painful. Contradictory, inaccurate, terrible policies, worst customer service ever, unimaginably low customer service infrastructure. I hate AT&T. When AT&T goes out of business the country will be better off!

The phone system you call to get any info is beyond wrong! You can't get who you need, even after you give acct number. You're connected to another country, you give act number on bill, then 15 mins later, they're asking same questions, 'cause they can't find your acct! That's because all their different services aren't interconnected. What a joke! It's almost 2020 AT&T. Get with it.

AT&T is limiting number portability for customers. A number of AT&T practices are prohibiting transfer of numbers/service. First, they refused to stay on the line with Verizon and insisted I would have to personally initiate a call without a competitor on the line. Next, they insisted on a specific account number that is not on my bill before transferring the numbers (NOTE: DirecTV account, Foundation account, phone numbers, and Account number on current bill would not suffice). Finally, they required a web-based form to complete the unlock of current phones that were paid off but the form would not accept valid IMEI numbers. I'm told that I may have to wait until the end of the billing cycle for any changes despite all phones paid off and account in good standing. I'm traveling for the holidays and would have appreciated working phones for urgent calls.

Do not join AT&T. I tried to buy a phone through Apple Store using AT&T as service provider. Apple returned the phone. -AT&T is charging me for the phone even though I don’t have it. I called AT&T about this. For a month they said they will remove the charges. They will file a fraud report to have this removed. Nothing has happened. Apple is saying they understand, but they just want you to pay money to them not caring about providing the product. DO NOT BUY OR USE AT&T. They are not worth the time, money and their warranty is a lie. NOTHING BUT PROBLEMS.

We have spent more than 4 hours of our time on the phone trying to get our cable and internet service transferred to our new home. The customer service we received was horrendous and that is probably being too nice. Our first appointment, no one showed up. 3 phone calls later we are told it will be a week before someone can come out. A week later they arrive only to tell us they can’t install until another technician comes to run line and oh by the way, that might take several days. We are done and will be switching companies. Stay far away from AT&T.

I purchased this 300 internet offered by AT&T from Costco. The FIX appointment was to see the service crew at my house at 10 am. Obviously, I am working during the day so, I took time off and went home, imagining they would mind the appointment. Cutting story short, they didn't show up till 6 pm!!! I kept calling and the guy, named Frank, was first telling me he is on his way! Then after 2 pm he even didn't reply my calls! One of their field manager showed up to check how well the work is done and once I told him nobody has shown up yet, he said: "Don't worry I will take care of it, I wouldn't leave before I make sure you are happy!" I believed him but even his calls ended up to nothing!!

My internet went out today, no warning. Called and was told they need to send a technician out. Gave me a 4-hour window for technician. And then they said it could take 2 to 4 hrs for service and it may or may not cost me???? Seriously. My service that I pay YOU for and I have to plan a whole day wait between 8 am and 4 pm, for it to be fixed, change my schedule and you may or may not charge me???! AT&T is the worst.

Due to terrible unusable wireless internet service for much of 2018/2019, in mid 2019 AT&T customer service sent a technician to our residence to fix faulty equipment (for the 4th or 5th time needing to replace bad equipment). The rep over the phone promised no charge would be made for the service or equipment, the tech promised the same after replacing the router again. The very next month a $7.55 "Internet Equipment Fee" was added to my bill. Over the course of the next few months I've wasted countless hours on support chat and on the phone with reps to review this activity and have been promised multiple times the charge would be removed permanently from my bill and should not have ever been added, but the fee keeps appearing after each month is never removed.

Wrong promises on reception and internet speed in the area. THIS IS THE MOST UNPLEASANT EXPERIENCE AND CUSTOMER SUPPORT I EVER HAD. Wrong promises and no acceptance of wrong doing on their end. Absolutely terrible customer service and no solution offered. Endless calls in a waiting pattern until I got to the customer supervisor. NEVER AT&T again. ===== Use Xfinity/Comcast and be happy.

AT&T Internet in our area in the middle of the DFW Metroplex / Allen offers 25 MBPS, incapable of streaming. We had to switch to Comcast which offers 200 minimum MBPS. Comcast offered to bundle our TV service and cellular service as well. AT&T charged 147.47 for DT. Comcast for the same level of channel selections is 45.97. Besides being over three times more expensive for the TV service, AT&T is $34.00 more expensive for inferior Internet speed. Here's the kicker. AT&T will not prorate the charge for our usage VS non-usage and is charging almost a month (26 more) more for the service we're cancelling today. We've been with them for more time than I can remember and this is how we're treated. Truly shocking. Beyond belief. #gouged Tim & Cathy ** Allen, TX

AT&T Wireless is in the business of doing fraudulent accounts and fraudulent billing while throttling your unlimited 4G Data Plan and giving you crap service and crap customer service. Customer Service agents are rude and disrespectful. In 2017 Oct AT&T opened a fraudulent wireless account in my name without my consent and sent me a bill of $2,600 and ruined my credit scores with 3 credit bureaus and then refused to send me any documents on that fraudulent account.

I have order a Apple Watch online 2 times and because the terms and conditions wasn’t accepted they canceled both orders. They fail to let you know that if you don’t have a wireless number with that you can’t accept the terms and conditions. But when you call the 800 number they want to tell you that your order isn’t gonna be canceled that everything is good and then when it’s canceled they say it’s not. They have no clue what they are doing.

I just got ripped off by ATT Prepaid service! I paid my bill last week, which is supposed to carry my service through til next month. I went online yesterday to look at other plan options. I looked at the $50 plan. It said I would have to pay $50 to switch. But since I just paid my bill I decided not to switch. When I tried to make a call 15min later my phone didn't work. When I called ATT, a foreigner answered and said I forfeited my service and I'd have to pay again to get my service back. I don't him I didn't switch plans and I just paid my bill last week. He said it doesn't matter, and if wanted my phone on again I had to pay again! STAY AWAY FROM ATT!!!

My name is Sandra ** and I'm been att customer for many years. I can't even remember how many I'm trying to move to another carrier since all the problems I'm having with att and I found the I CAN'T use my phone because att has it locked!!!! I bought my phone in a att store and pay cash for it $1050 for a galaxy s10+ and I can't use it in another carrier??? I try to contact customer service and no one can't help me. I literally been talking with att people all day and they said the I can't use it because belongs to att carrier?? How is that?? So I'm supposed to buy another phone and lose my $1050??? This is ridiculously!!!!

I'm on the auto paid $50.00 plan which is set to expire at 12noon on 11/18/2019. On 11/18/2019 about 12pm I tried to make an international call which rang out however, on checking I observed $2.00 plus was deducted from my account. I called customer service to inquire about the change and was told I would be charged a fee for the call, in addition I have to pay an additional $3.00 for the next months plan that I supposedly used while trying to make the call. This is unacceptable I'm switching!!

I was sold an unlimited wireless plan for $45/month. Of course, I assumed another $10 for various fees and taxes. When I got my bill that was the case but there's also a $35 "ACCESS FEE"... that I was not told about, is not listed anywhere on the website for that plan or on the transcript of the chat I used to sign up for it. It's a MONTHLY recurring charge in addition to the $45 + fees that customer service has now told me is needed "in order for that unlimited plan to work on your phone." So that cool $45/ month unlimited plan will ACTUALLY cost you $101.09. This is how AT&T does business. Extremely shady business dealings, AT&T. This is literally a scam.

My dad and I have been with this company for some years now. Always on time with our bill have paid thousands of dollars to this company. We pay extra for insurance through Assurion. It is pointless let me tell you and this company doesn't care. Instead of trying to care for their customers they will have the audacity to say it isn't their problem they cant do anything about it and try to upsell you another 600 dollar product. The last few years every device I have had to get through them has crapped out within a year. Not due to misuse or damage but due to faulty mechanisms and devices. Their service has gone to crap!!!!

Horrible customer service, will tell you anything as long as it gets you off the phone. Always get a reference number or else the encounter may as well have never happened. Cancelled my account in August. In September I was charged $160 for not returning the equipment when I had literally received email confirmation of the receipt several weeks prior. I noticed the charge before it was taken from my account and called to ensure it would be removed. Was assured that it would be taken off. Lo and behold a week later they charge me the full amount. I spoke to 2 different agents that both assured me the refund would be sent to my card within 7 days. When that didn't happen I spoke to several other representatives who told me that they aren't able to refund directly to the account and could only send me a check in the mail.

On September 23, 2019, while I was dealing with another Internet issue where they wouldn't bury the new cable they installed taking hours of my day, they appeased me via telephone by offering a 12 month contract with $30 off internet. Roughly 45 days later, they, without notice or communication, removed the promotion saying it was a mistake that was corrected. They still try to hold me under contract even though they breached their own contract. We are now taking steps to dispute their cancelation fees.

I submitted a Subsidy Device Unlock Request to AT&T for them to unlock my phone on 11/5/2019. To this day they have not done it despite the fact that I don't owe them any money or have any contracts with them. Their response is "your request needs more research to determine eligibility", which they keep saying all the time. I cannot use my phone with any other carrier because AT&T won't unlock my phone even though I didn't buy it from them.

I called in and spoke to a rep named Everett about an upgrade. He was completely rude and ended up transferring me to a representative in another country. I hung up with this rep and called. I called back and asked to speak with a supervisor. I then spoke to someone named Amanda who said she was a manager. Amanda was worse than the first rep. She was rude, cutting me off, not listening, and being argumentative. Horrible Customer service! Employees are a reflection of their leadership. In this case leadership is poor and that is why the reps are the same. Poor experience!

I have been a cell phone customer service of AT&T for over 30 years. In fact, I have never had a cell phone through another company. I was so happy with AT&T that we were considering using their home security system services and renewing our newer DirectTV services with them. Their customer service used to be impeccable! I was happy to pay more for their services because it was just that good.

I have been with AT&T for over 10 years. (Not sure why it takes me so long to change.) I have had multiple dealings with them where they talked me into a "good deal" that would save me money only to find out that my overall bill went up X amount. This last time, the lady asked if I wanted to change to the new unlimited plan. It would save me about $6 a month. Of course I can't reverse it because the old plan was grandfathered. Also she wanted to back date it (a couple of days to the beginning of the billing cycle according to her). That was on 10/29. The billing cycle closed on 10/28. She back dated it to 9/29.

When traveling abroad, I made the decision to add the monthly passport plan to my base AT&T plan. I received a confirmation email from AT&T that the $60 plan had been added. A plan I NEVER used, I signed up for emergency purposes only. When I returned from my trip, I was charged for both the base data plan along with a duplicative monthly day pass of $10 a day for an additional $130. When I called AT&T, I was rerouted to multiple groups, put on hold for 30 minutes a pop as everyone needed to "research" the situation.

I was in Canada for 2 months and got a plan for those 2 months. The plan was supposed to end when I returned to US but they continued to bill me. Took 3 calls where I was put on hold over an hour to correct.

Renewed multi-phone plan, upgraded (2) phones. Received (1) phone on-site at AT&T store, other to be shipped to store by Enjoy on date and time I requested. Enjoy agent Eric confirmed date, time and location in text message to me. I arrive at store before 2 PM appointment and wait. I responded to agent Eric via text by 2:20 PM informing I was there, waiting. No response. I texted again at 3:15 PM inquiring how much longer. 3:35 PM agent Eric texted back "I'm running late. I'll be there after 4:00 PM". Agent Eric confirmed store address in text. I told Eric to leave phone at store, I'll pick it up later. Eric then calls me at 3:45 PM, says he can't leave phone I've already paid for at store. Despite I drive to his location to pick up phone. Why bother with lying and excuses Eric? Do your damn job! Colossal waste of my time.

At&t is a criminal company that rips off American customer's tax paid money by using foreign agents in the Philippines and other Asian agents. They use deceptive information and misleading rewards. There is no way to get out of their contract if they cheat you. If you complain they never resolve your issue. People should start switching to other cellphone companies that are more reliable and not into deceptive advertisements until AT&T stops breaking the law.

In 2017 I became an AT&T customer. I can’t remember why I had to wait for my phone number to be ported but I was going overseas before it could happen and was told to have it done when I returned to the states. I was gone for 10 days and when I returned, I did the following morning. I was told all went well, had my phone number restored through new SIM card and the cost would be added to my bill. It is now 2019 and I’m suddenly the getting calls from AFNI for 28 bucks and change for a CLOSED AT&T account! WTF? I’ve only ever had ONE AT&T account and this is it!

When you cancel your account they will not pro-rate the service you no longer have. The company is a rip off and I will never do business with AT&T wireless for poor business policies. Three weeks of service paid for but can't use. No wonder the decision was easy to leave. Now time to take other services to another company. AT&T is a terrible company.

We, were ATT cell phone customers for 15 years. So we bundled everything with them. Every month our bill would be different. I'd call and they would say something like taxes were different. This went on for the 3 years my wife's phone was under contract. Plus our contract with TV and internet. So we called and canceled everything once our contract was up. I returned all their equipment, at UPS Store. Never heard anything saying they received it. My wife was on the phone with them and asked what do we owe. They said nothing, in fact we were surprised that they said they owed us. They sent us a 53 dollar gift card for our credit due to us.

Always something wrong. One person tells you one thing and another tells you something totally different. Wasted many hours sitting on hold constantly to often take care of the same problem they say they are correcting while on the phone the last two or three times. Doing it again now for the third month dealing with the same wrong charges. Terribly run company.

In July I decided to change cell phone and internet Carriers. I had ATT and was attempting to cancel the services. I had three Cell phones on the service and one of them could not be unlocked. I called for two weeks and got the run around on how the phone would be unlocked but it wasn’t. This phone was bought with cash outright and never on a payment plan and ATT continually told me they couldn’t unlock it. Then after my billing date and several angry phone calls latter amazingly the phone was unlocked using the same phone numbers and call centers that couldn’t do it previously. Then I got charged over $200 for the next months bill.

*condensed version* In June-July we were there getting a new phone for my husband which he knew what phone he wanted and it was just going to be a quick trip. We paid our phones off 2 months prior. As they were getting his phone, the guy goes, "Hey why don't you get one, right now the promo is BOGO free Samsungs." I was like no that's ok, I don't need one. I knew there was some sort of stipulation. All he said was a new line, basically I just had to get a new number. That's it. "Your bill will only go up 25-30 depending on which phone." I was comfortable with my 140 I currently had. I debated back and forth, even the lady was like, "Look it's the S10. Much bigger than what you have" blah blah.. So I got it and said all I had to do was change my number.

I turned in my Galaxy s9 and got the Note 10. I received a 349 dollar credit for my phone. I also got 2 iPhones that were under promotion for 10 bucks a month. My bill was 115.00 and jumped to 505 dollars with no explanation. I spoke to countless customer service reps hours of my time for them to find the error and attempt to fix it and every time the department they had to send it to to get the approval keeps denying the credit back to my account. I'm so furious with this mess of a plan. I wish I never upgraded. AT&T customer sucks. The upgrade sucks. It's no way my bill should have been 500 dollars and none cares enough to fix the problem.

I called the ATT 1-800-331-0500. After 40 minutes calling them October 31, and another hour on the computer on their chat computer line to try and rectify the $157.65 bill for 28 hours of service. No one would help me. I was transferred 4 times and the Chat person also told me to call the above number (again) who would be able to help me. I saved the chats and phones were recorded. I spoke to Milton on October 31, for 40 minutes who assured my he canceled everything. The next day I received the $157.65 bill. I called again on November 1, and spoke to Estefania, who then transferred me to Laura, who then told me to call the above number to correct the bill. I then spoke to Courtney who said she was corporate and she would not give me a supervisors phone number and told be that I had to write a letter to a P.O. Box.

Don't use AT&T whatever. Their tower range is on mobile! I have had four accounts and experienced the same at&t corrupt policies on them all! Home, office, mobile and now I'm trying to help my elderly mother with her bill to resolve an issue charges they continue to charge after cancelling my father's cell line who passed away! We have spent long frustrating periods on the phone with them and even went into an At&t store, they do not provide a confirmation # and then they do not take care of what you believe was resolved. Example: my father passed away in February and we cancelled his cell number but, nevertheless, charges each month on the bill.

I called on October 29th, 2019 to purchase an upgrade on my phone. After 45 minutes on phone was told phone would be here by October 31st. The phone didn't arrive and the nightmare began. Hours on the phone being transferred, hung up on and argumentative sales agents! I requested a supervisor on 3 occasions, hung up on twice and flat out refused 3rd time stating they are too busy. I have an illness that prevents standing any length of time so unable to go into store. I will be leaving att asap. Horrible service. After all that time spent I now have to start over.

I had started with the 5gb shared plan for me and my husband and and it was great. We never came close to the 5gb and always had roll over data...then they came out with the 9gb plan and that same month we magically went over the 5gb for the first time ever. I called to see what was going on and they said we should switch to the 9gb shared plan and it would actually save us $20 since it's the new best plan. So i switch because who wouldnt if you're getting more for less.

What a complete joke, would leave 0 stars if possible. From the very start I have had a terrible, terrible experience with AT&T, please spare yourself the headache and GET ANOTHER PHONE SERVICE. My first bill for service on an iPad that I PAID IN FULL (keep in mind, so no installment charge) and an iPhone X (iPhone had an installment plan, $30/m) came out to $227. You read that right, TWO HUNDRED TWENTY SEVEN DOLLARS. It has been nothing but a nightmare, I cancelled service on the iPad and for just service on my iPhone was $70 (not including $30 installment plan charge). For a single line $70, and for what? I never got service anywhere!

AT&T wireless is dishonest, they are liars, they are fraud! I went to an AT&T wireless store and they told me if I transferred my three lines from my other service provider to them today they had a special where I would get free internet service and there was no activation or cancellation fee for the internet and I could leave any time I wanted because my phones were unlocked. On top of that I would receive a $100 credit card credit for switching.

AT&T has been the worst phone company I have ever been with in my life. Worst customer service. Fraud has charged me for thing I dont approve of. Ran my credit so many times also added lines to my account without my permission. I have been calling going up to the store to fix this issue for months. Staff is very disrespectful. This place is horrible. Charged me $2400 on a phone bill that only has 2 lines. AT&T is a big scam!!! And thief's.

Sometime in spring, 2019, some equipment must have been affected by weather in our Chicago neighborhood, zip 60626. Mobile phone connectivity diminished greatly - to no more than one bar in our apartment, no matter which part of our unit. At the same time, wireless Uverse service, often tentative, became very much so. A technician (these people have come from time to time for the same reason and we always found the people of good quality) told us that he would tell management - again - about a flawed line to the west of our building. The technician was able to move the line (from a tree, I think) and, for a couple of days, we had dependable service. Then we began to lose connectivity multiple times per day, until all connectivity disappeared. This mean, in addition to losing Internet use, we lost the use of our home phone number.

Wow, @ATT... never stop robbing clients! Every single month is an issue with extra charges! Agt Faisuly in Colombia has the worst condescending attitude! I guess a lawsuit needs to be done along with a petition to investigate #fraud. Someone needs to answer!!! What is going on? I'm getting charges out of the blue & no one knows why or how to remove them! Quick to charge but clueless to remove them! — have the decency to respond, worst customer service everrr!!!!

I purchased a cruise package for $100 for 30 days, so that I won’t have any overages when I went on my cruise to the Bahamas. The second night on the cruise I received a text from At&T stating that my data was being suspended because I have over $300 dollars in data overages. When I called At&T I was told that my data was roaming and that’s why I have the overages. This was never explained to me when I purchased the cruise package.

Like others here I was completely happy with AT&T in the past, but their customer service is no longer at the caliber it once was. You'll run around in circles with many people without any help to get your issue resolved. We've had Uverse and they wouldn't extend any promotion on it to bring it to a reasonable monthly amount then sold us DirecTV which at the time I kept telling them we did not like Dish when we had it. Well after the contract ended I left my service with AT&T for television and Internet.

I have reported to ATT many times about their bad website. I am unable to go from paying my bill to the actual page to pay the bill. All you get is a circle going around. One time I let it go for over 30 minutes and it never found the page. I have tried this many times. I went to tech support. They had me try Microsoft Edge, Chrome and Firefox but no dice. They even said that my ATT router was too old and sent me a new one. No change. For an internet company, they apparently do not know how to do their own. All other sites come up fast, no matter what server I am using.

I was recently on hold for 43 minutes. BUT got disconnected. I have called four times about the same issue and NO one will do anything about it. Why is it that I cannot block calls from out of the country. AND you wonder why you lose clients.

My iPhone was broke and not working properly so I called up to see about insurance and planned to pay the $150 for a new phone through the insurance program. I always do things over the phone thinking its a safer way to get the best deal.. WRONG! I was told they had a BOGO program and I could get the XS and gift an iPhone for free. I asked the details and everything seemed great I just had to add a line for my young son. SO I DID...iPhone XS for me and iPhone 7 for my son. I get the terms and it shows full price for the iPhone 7?!?!

I had wireless with AT&T until they decided to increase my bill every month so I dropped them. Now I have internet 50 with AT&T in which they told me this internet would be the best for all my 8 to 10 devices. That's a joke because all my fire stick does is load/buffer and my laptop won't even load because internet is to slow to carry all this. A Tech has been out several times to fix the problem that is still on going. The AT&T Tech who I spoke with on the phone said they couldn't offer me anything better due to they didn't have any promotion for me but he did say, please note that all AT&T services are decreasing but all AT&T bill services are increasing. NOT HAPPY with AT&T and WOULDN'T RECOMMEND!!

AT AND T use to be a good company but I would say to choose another provider..always problems. Over an hour hold time on phone. I closed my account in August and overpaid. I am still waiting on refund (10/26). After many phone calls I just found out refund being mailed tomorrow in the form of a gift card? Horrible. Can anyone pay their bills with a gift card? HORRIBLE COMPANY...

After having so many problems with their cell phone services. AT&T offered to mail me a new phone and promised, they promised my monthly bill will stay the same price per month. I didn't believe the AT&T loyalty services people. The AT&T loyalty services employee told me over and over and repeated to me, my bill will not increase. And sure enough the bill went up. By the way, not without a few threats from at least one of the AT&T employees. I talked to a lot of them about the problems I am having with them.

I got the promotion from AT&T buy one and get the other one free. I was promised one phone free but pay $20 unto certain month then the phone become free, free add a line everything would be waived if I accepted this extra phone. I was excited and on top of that my monthly payment for my other phone stay the same. Because I am sharing my line with the other phone.

I was with Sprint for 15 years. AT&T offered a great plan to switch. Long story short I am responsible to pay sprint and at&t now. They lied and the customer service is horrible. They were hanging up on me!!!! I highly recommend avoid at&t mobile service at all cost!!!

Before traveling to Canada, I stopped in to affirm that out cellular plan would work while on vacation in the Canadian Rockies. The service rep checked and assured me that using our phones would be "just like we were at home". Four days into the trip I received a message about excess data usage...five days into the trip my data usage was blocked. Not at all what I was expecting.

AT&T reached legendary status for BAD customer service! I called regarding my brother's account due to his death. I am the executor and had a scanned death certificate and letters of appointment ready to email. I just needed an email address. Well first I have to wait several minutes for the rep to find the information. Then I'm told I have to go to local AT&T store--certainly NOT convenient. Wait several minutes to be told I could fax it but not email it. Are you stuck in the 20th century, AT&T? I ask for a supervisor only to be told the supervisor will be reading from the same script, I INSIST ON SUPERVISOR, 20 minutes later I am still waiting.

I called about extending my current arrangement. And was told to make a small payment then call back and they could take care of it. Well needless to say I y’all to 3 different people after calling back and no one could do what was promised to me. I have been with them for about 5 years but in the recent months have become very dissatisfied with their customer service. Seriously thinking about switching companies at this point!!!

I had to call an international flight company about my flight and they transferred me to their customer service line in China. But the calls didn't even go through, I tried many times and ended up asking my friends in China to make this phone call for me. Still, they charged me 20 bucks plus tax so 27 bucks extra in total for this stupid internal call service that I didn't even get! This reminds me that months ago when I was in China I was texting someone and the text was failed to be sent yet I still got charged. Called the rep and they say there's nothing they can do, I get charged as long as I dialed an international number even it's not connected. I was like, what if someone accidentally dialed or even butt dialed a weird number. This is ridiculous, will stay away from such a company.

I was without AT&T internet service for a week so we were using our wireless data plan. It was nearing the end of cycle and we were going over and being charged extra GB usage. I called and asked the GB overage charges be waived since it was AT&T internet that was down. I was told they would temporarily put me on unlimited and revert right back to my same plan at end of cycle I've had for years. That was not true. They would not give me back my plan and wanted to charge me more.

We have been using AT&T service around 20 years and whole family spend more than over $100,000, and they disconnected my connection due to $66 without any previous notice. It's disturbed our business (very unprofessional & horrible experience).

I wanted to disconnect the wifi from our vehicle as we only needed it for trips in the summer. There is NO place on the website to cancel, only a phone number to call. It allows you to add credit cards, gigabytes and everything, but you can not disconnect service. I called and was told the reason they do that is because they don't want you to miss out on a good deal. I explained to her I just want to cancel it and she went on the say she can give me a good deal, again I told her I did not want the service. She hung up on me so I called back and talked to someone else who also went through the whole process of trying to talk me into keeping it and then asked for my social security to get into my account. ABSOLUTELY NOT! Again the phone got disconnected so I called back.

Quoted by A. T. & T. Representatives Elite Mobility at the Big E in Springfield. Signed up, promised the phones would be shipped overnight and arrive the next day. Phones didn't arrive and we left on vacation. Phones then shipped and sat on our steps for 2 weeks. Bill for new service way higher than quote. No response from Elite Mobility and customer service at AT&T was highly incompetent. Finally told by A. T. & T. they would cancel contact, report phones as lost and credit the charges to our credit card for taxes on phones. When we got home we shipped phones back with enclosed return label.

I went into this company with open arms. They have done nothing but lie to me the whole 2 years I have been with them. Start with buy a phone get a phone. They did not say anywhere that you have to have DTV with them to keep this in effect. I paid for My phones and when my contact were up they would not unlock my phone so that I could take them to a different company. They have added change everywhere they can. If I was just going with this company again I wouldn't. They lie and cheat and steal.

I have been a customer for nearly fifteen years. I will say that I was very satisfied with ATT until the past few years. The customer service reps double talk and promise to resolve issues but these issues never get resolved. This results in numerous calls to ATT to find out why the problems have not been resolved. This includes overpayment and product replacement. I have only made two claims in fifteen years. I have unlimited data for me and my children. The bill continues to skyrocket despite paying off phones. In addition, all of our phones are insured. I recently called because the charger stopped working and they repeatedly told me that this was covered and that they would send a charger to me. Of course I never received a charger.

The provided me with very polite, lengthy conversations, thanking me profusely for using ATT and reviewing and repeating and confirming my previous calls, but were not able to provide any help. Unfortunately.

I have been a customer of ATT for 15 years but soon I will find another wireless company. Their customer service is terrible on the phone, they have no information to give. And there is no place to email customer service with questions. In the past, they were good at giving information by both phone and email but now that has changed. The charges they put on the bill are overwhelming, and it's impossible to get answers about this. Also beware if you purchase a phone from them and try to return it, they will tell you it was not received even if you have the tracking information and it says delivered, they will jerk you around for a 800 phone and say it was not received because their warehouse is slow to record returns. They treat customers terribly.

I've been with At&t for 15 years. Always paying no less than $275 a month for 3 lines. Been looking into switching to another company so I called (I'd rather have an old school root canal than call this company) spoke with “Luis” in the (lack of) “loyalty” dept- at first it was all “omg dont go, let me help you”. I said “ok maybe”, presenting one of my issues to him, he did the work and looked it up (resolved nothing). Then said “well, seeing as you want to cancel, pay $938 then you can go”. How quickly it went from “let me help you” to “bye see ya never”. After making him aware of this change in attitude, I will be leaving ATT. ATT is a humanless, heartless representation of “the man”. To ATT, we are all just a number. So sad.

I now see that my experience is similar to others, based on reviews I’ve read here. The customer service representatives and managers are unethical, and they lie. There is no way to sugarcoat it! I switched and cancelled my wireless phone service in July 2019. However, they did not cancel my account, continuing to bill me for my iPad because it was not a number that was ported. (I did not include the iPad on my new account, using home WiFi instead.) I said this to the AT&T representative I spoke with on the phone, and I thought this was clearly understood. I also wrote notes on all my communications with them.

This company deserves a ZERO!!!! We signed up for WiFi and they sent a representative to our house to convince us to switch over to them. They talked up a good game!!!!! We had to give them our 2 iPhone 8’s in exchange for two $250 Visa gift cards. (Keep in mind we will soon pay out of pocket damn near $500 to Verizon for these phones we handed off to AT&T.) The representative said the cards would come in about 3 weeks. We ported our numbers over and joined AARP for additional money that was supposed to be applied to our bill. That was on August 9th. My husband has been calling and talking to supervisors for a month now. Dates keep changing. We were supposed to receive our cards on the 3rd. LOL at the hope AT&T crushes with their lies.

I been with AT&T for over a year and I have 2 phones on the $75 dollar shared plan and I been paying $290 to $380 a month and all they keep saying is late charges... How can a person keep having late charges when I pay my bill to a zero balance every month? I am so sick of att and all the hidden charges and fees. As I am writing my review I am also on hold with Att and the rep put my on hold 20 mins ago and haven't came back to the phone so I am just sitting. I should have not let my friend talk me into getting a contract through att because I haven't been satisfied since day one. Customer service is wack and sucks... When you call at&t write down names of the reps you talk to and the I'd number... I am still on hold and no one has said anything.

At&t claim and damages overcharge me. I sent my check to them in the amount of 172.28 but they entered it $1,172.28. I still didn't get my 1,000 back despite all the calls we have made. I am very disappointed.

I use to have Comcast, but you can't just get internet through them. They want you to have a package. Therefore; I decided to go with AT&T. It's started out good the first month or 2 and then after that I always find myself having to reset my modem, or my laptop because of a weak connection. I called customer service. They bring someone out to give me a new modem which I did not receive. The technician told me there was nothing wrong with it and not even 10 minutes after he left the connection went out again. I usually have to restart my laptop at least 5-7 times a day. It's ridiculous!

When purchasing our phones, I went with older models because I was told the two phones would be free. After a couple of months, I noticed that I was being charged without any credit. Customer service said they will start crediting after 3 months (This info should be provided). A few more months down the road I check back and not only are they not providing a credit for one phone but they are only providing about half of a credit back on the other phone. I thought I got something in writing, but I can't find anything with what I was promised, and of course AT&T "has no records". Thank you AT&T for reminding me how large companies can't be trusted. It seems from reviews that there are many deceitful practices that are encouraged by corporate. Since they have no fear of class action lawsuits, they know it's in their favor to continue these practices.

Our neighborhood commission has notified an AT&T technician in writing several times that he cannot park AT&T vehicle in the street in front of house he rents. He has ignored all requests for compliance. I have reached out to AT&T for assistance in the past, received none. AT&T says they are all about 'community', but their actions do not align with that statement.

I added a line to my shared plan and when I received my bill the next month I see that I was overcharged 117.63. Instead of adding the line to my already existing shared account the created a second shared account and data plan. I live chatted my concern and was told the difference was the 30 activation fee (even though my bill was 214 higher than usual). The customer service rep couldn't explain it, but was sure the 30 fee was the only additional charge even though I could clearly see I now had 2 accounts. I reconnected with another live chat representative explained the situation, she saw the additional account and then offered me $80 to compensate. Obviously I said no, I want the 117.63. She said she couldn't to that and transferred me to her manager. Again I explained the situation and she agreed and said that she will credit my account the 117.63.

Whenever I call customer service I’m almost always told something different and am left totally confused by the end of the call. After getting very frustrated and the call failing in the middle of figuring out my bill, I finally was connected with a woman named Noelle with an Indian accent. She was AMAZING. She completely turned my attitude from being upset to 100% satisfied. I hope she gets all the recognition she deserves.

I was camping on the Olympic peninsula in Washington state this summer and even though I had international roaming turned off, I incurred international roaming charges from Canada. I was near Canada but a 20+ mile swim to get there. Nevertheless I was charged nearly $100 dollars and received an international data charge warning via text. I immediately called customer service and was assured that the charges would be reversed. Six calls later and that lie has been repeated every time. It often takes 5-10 minutes to convince customer support that I even have an account as I often get shunted to Direct TV support even when internally transferred from ATT mobile. I don’t have direct tv so I have to convince support that I am a mobile customer.

I was with ATT for a little over 3 years. The service is fine. One thing I will say is I believe ATT is a racket. They charge an extra $35 a month for LTE access if you have an iPhone. After adding up the access fee, the installment fee, taxes and the rest, it is expensive!!! I got tired of shelling out extra money for access**. I truly believe this is not something that is necessary but only adds to ATT's profit. One line unlimited service for a new iPhone will run you easily close to $160-80 a month!!!

This company is a cheat and scammer! We have spent 20+ plus hours trying to get AT&T to charge us what they said they would when they came over to our house and set up our business account. Now they say they see the problem but no one can correct it! DO NOT GO WITH THIS CELL SERVICE. We are reaching out to the attorney general today!

We are active duty military and have been for 20 years. We have been AT&T wireless customers for 15 years and through many military moves. Their coverage has always been good, so we stuck with them, even when our bills continued to skyrocket. When the kids came along we added more devices (iPads) for learning academies and apps we pay for. The price for their unlimited plan is hefty, but to allow all our devices in the home to access said plan, is an absolute disaster! We have 4 iPads in the family, 2 iPhones for the adults and my iWatch service. We pay $335 each month for wireless service alone!

I called months ago to complain I was being harassed by different companies all day long and I wanted to change my phone number. They wouldn't let me do it and said I needed to use some app, which I did, and I still got several calls a day. I just called the other day to change my number and they only wanted to give me a number with a different area code which I didn't want. After 2 hours on the phone I was so pissed I hung up. 2 full hours. Then I waited 30 mins and called again and got the same runaround and **, so I said disconnect my phone in 2 days. Then yesterday I called back to complain about the night before and they connected me to the loyalty department. That department gave me a different area code number too, but it was an easy number and so I took it. I told her to make sure she removed the cancellation that was set up for today.

A DISGRACE OF A COMPANY! I'M TOTALLY DISGUSTED!

Soooo where do I start? From day 1. I went from Verizon to ATT. When I placed my order the sales rep told me my numbers were already ported (checked the portals before I closed my accts with Verizon) so I did that because he said that I could close the account with Verizon. Ok long story short, the order I place with him getting 3 lines switched over. My order never came because att wasn’t able to port my numbers over from Verizon. Wtf right?? So I went ahead and placed another order with new numbers. That order was cancelled because the MANAGER at the store placed the order under someone else’s acct and CHARGED my bank acct in which I am still waiting to be refunded.

I had a nightmare experience with AT&T. From the very beginning in signing up. Staff made mistakes and told me of misleading information about the plan I'm interested in and told me a totally wrong info about promotion and the plan.The following day when I came back to the store to finish activation a diff staff told me that this and that does not apply on such and such. Total nightmare! And now I'm stuck...with them even if I'm not happy with the service... Their wifi goes slow on peak hrs. 9 am, 11 am till noon and 5 pm. I never encounter this in my previous carrier. I'm thinking of just paying off the 2 phones I got just to get out of this nightmare. Horrible experience. Never again.

I've been a customer over 20 yrs and never missed a payment. We swapped to Verizon with 4 lines. I have 3 other lines that were not on. As soon as I swapped they made the other lines active and I've been charged $800+. I asked them to give some kind of credit which they denied and I will pay the 800 but will never deal with these scammers again. This was after staying on the phone over 40 minutes! SCAM SCAM SCAM!!! Wish someone would SUE ATT to protect the rest of the innocent people. THEY GOT ME ONCE!! NEVER AGAIN!!!

I have been an AT&T customer for over 15 years and recently decided to upgrade a 2 of the 5 phones on my account. I called to discuss this with sales where they assured me that I would not have to add another line to get the Buy one get one. The lady added notes to my account and suggested we go to the store so we could get our phones right away. We showed up at the store where they promptly told us that we would have to add another line, we asked them to please look at the notes on our account that we were told we were eligible for the buy one get one.

I would not wish my experiences with AT&T upon anyone. Horrific is the best way to describe it. I have (had) been a loyal, high-paying AT&T customer, traveling the globe and reliably paying my (overpriced) bill for about 7 years now. My latest experiences have caused me to seek legal action. After a billing mistake, I have been in contact with AT&T customer service no less than 7 times in the past 6 weeks, seeking to correct this, getting bounced around multiple departments, supposedly support cases opened, only to find “poof” - two weeks later those cases were fictitious or whatever ** department you’re talking to now doesn’t see to be able to talk to the next.

AT&T is a totally dishonest company. Promise products, services, and pricing on phone and totally different at delivery. Not allowed to speak to supervisors or original sales rep. Do NOT do business with them.

AT&T has really gone down, since purchasing DIRECTV. They don’t care about their customers, treat them like they are nothing. I have been with AT&T over eight years And I have really noticed a big change in Customer loyalty. They don’t care, it’s all about the money. The loyalty department is really really bad. Be careful this company will take you.

On February 2018 we decided to upgrade our phones to iPhone 8. AT&T had a promotion that promised 2 for the price of one. We went to the AT&T store in Macedonia OH and dealt with Justin. We were told we would get credit for the second phone after phones were paid The new manager at Macedonia told us in order for us to get the 2 for 1 deal we would have had to either change the phone number or add a 3 line. Justin did not share that information with us, and Brian the new manager apologized but said there is nothing he could do. What a big scam. We have been AT&T customer for many years, and will be looking to go elsewhere.

Was forced to leave a rating of one. If I could it would be zero. They told me when I bought my phones, "Yes they will work at your house". First lie. Said I would get great signal. Ha I get one bar. That's it. Have an unlimited plan but the service is limited. Service only works good the day before the bill is due the day the bill is due and the day after works great. So they get my money then barely any service if any at all. Call customer service, ask, I hear is sorry. They don't do anything to help fix this. Very disappointed. I was told by customer service rep, "Well if your phone don't work MOVE". Seriously this company has gone the drain. They don't care about disabled folks or people who live in rural areas.

I was with AT&T for several years until I added minutes to my plan and was informed that the card I purchased was invalid. I was told that I couldn't get a refund. AT&T still owes me $25.00. NO more AT&T.

I spend so much time dealing with AT&T's ordering process, not sure if it's just sad or just comical. I was trying to sign up for this offer https://www.att.com/deals/sfo-internet-for-life-offer.html, basically you get free home internet (up to 100mbps) if you switch to AT&T wireless with unlimited and more premium plan. The chain of event that happened:

On 6/22/19 i closed my internet service account with AT&T set to take effect on 6/30/19. For the next 2 months i received bills from AT&T for more than 100$ each month. Alarmed i was still receiving bills at a new address that ATT had no knowledge of i called in. They assured me my account was in fact closed and the bills were sent out erroneously. They zero'd out the account and pronounced it closed. This took place on 9/14/19. Today 10/3/19 i received a new bill. At which point i called AT&T who stated i had never actually closed my account. But in fact i had removed internet service (the only service i previously had purchased) and opted into a new year long contract of NO internet service, but just a contractual agreement that gives ATT the right to bill me for a service agreement without providing service.

It has taken one year to have our non profit tax exemption status applied to our business account. Our approximate wait times have been up to 1.5 hours to have said issue remedied. In addition to the disorganization the customer service ranges drastically. Louis, who is a manager employee id: ** appeared to be defensive and matter of fact regarding our poor customer experience. The issues are as listed:

I was a victim of AT&T for many 2 years, when my contract was over I called to cancel all my services with them, and now I realize they've been charging $30 a month for 9 months, for installment fees for my watch and tablet I paid for. I called and the person on the phone did not issue a refund. The worst phone, cable and internet company you can ever have. P.S. now I'm with Metropcs and I get great reception and unlimited services for $60 a month flat!!

I recently saw the bogo deal and decided to switch to AT&T. So I went to a nearby store and was told that the bogo deal is only available online. Fine, I went home and went through the buggy website to place an order. It's ironic how they promote online orders when their website can't do the simplest things. Regardless, I submitted an order and a few days later I get an email saying they hit a snag and I should call them. I called them only to find out that somehow the SSN didn't match. They canceled the order and I had to re-do it again. I submitted another order and they hit a snag again. This time it was identification questions. As a new customer, going through this process just to switch has been a pain. I don't even want to switch anymore.

Their Representatives quotes a price and then we get a bill and it's higher. We call back and you can never get the same representative. They say that the representative what was wrong. They quote you another price and you get a bill and it's still higher than quoted. You call back you keep going through this over and over and over again. Then you schedule to talk to a supervisor and they never call. We call to schedule to talk to a supervisor again and they never call! Then I called the Office of the President, I got put on hold, I got disconnected and nobody calls me back! I can never get any help and no one there cares! I am fed up with them!