AT&T Wireless Reviews

Called regarding data plans charged to my plan for non-data phones. I had called back in September and I was given wrong information regarding pay per use data plans for 3 of my lines and manager Eugene will not issue credit. He said I was responsible for those charges. The only thing he kept telling me was "I will address those issues with the agent." Eugene admitted that they made the mistake and that he was sorry for the wrong information but that I was still responsible for those charges. After telling him that I was canceling my service he said it is what it is.

I have 4 services with AT&T, 3 phones and an iPad. In December of 2013 all three phones were eligible for an upgrade. My wife and I decided to wait and we upgraded our daughter’s phone only. Fast forward a year and I get told it was my line that was upgraded. I asked them to correct their error. I was informed twice that it would be taken care of. Tonight I was told that their legal department said they can't do it. Really? This is totally a bunch of garbage. Their employee in a company store screwed up and I have to be penalized for it? Makes no sense and is not right. I wonder how many more people are out there just like me that got taken. Stay clear of AT&T at all costs, they claim to care but I guess it's only for themselves.

On September 29, I contacted AT&T to transfer my wireless account from Verizon to them. Based on instructions from the on-line agent, I was advised to open two accounts: one for my existing equipment that required sim cards (ipad air and iphone 5), and a second one for the three new iPhone 6s that I was ordering online. I was not asked to pay for anything at that time and was told that the two accounts would be combined into one when the entire order has been shipped. I expected to begin using the service with the rest of my family when all the equipment arrived. I received the sim cards a few days later but the iPhones were on back order and ended arriving about a month later during the first week in November.

I called 1-877-722-3755 and was on hold for almost 2 hours before a rep. helped me. I'm not happy! You're a phone co. and putting people on hold that long is stupid. I'm not happy and I've been a customer since the 80's for what?

I have a 5 iPhone, and has had it for 3 years now. It is getting slower and just in a need to a new phone. I was walking into AT&T and the Manager of the store was holding the front door open for me. Front door be opened for you is rare for any store you go into these days. Right away I was having high respect to him for that. Then he asked me "What are here for sir?" I told him I am in a need for a new phone and really would like a 6 iPhone. He had a 6 iPhone, handed his personal phone over to me, and said "Do whatever you want to on it, you can text anyone, call anyone, get on internet, and just act like it's your personal phone." So I played with it for about 10 minutes, and fell in love with it! It was a 6 iPhone Plus. The attitude the manager had toward me is what sold it to me. I bought it right after I handed it back to him. AT&T salesmen have always been great to me and keeps a loyalty to them.

I have been trying to change my service from AT&T to Time Warner for several months. AT&T has not "ported the number over" and insists on charging us for Internet telephone and cable even though we have had Time Warner for Internet and Cable and returned AT&T's equipment to them. They are charging us $217 a month. Customer Service does not acknowledge that we discontinued them for Cable and Internet even though they sent us postage paid return labels for the equipment. I have had Time Warner here three times and each time they tell me that for some reason AT&T will not port over the number. AT&T's customer assistance was rude and had no idea what was going on.

All I can tell you is that if you contact AT&T over the phone they will tell you bold face lies and then when you call them back mysteriously they have no record of your one hour phone conversation. I truly believe their reps are trained to lie and to not keep documentation of their calls. I will keep it brief because I could really write a book on their LIES and Failure to tell you the TRUE facts. First I had an accident with my iPhone. I knew I was not ready for an upgrade but the AT&T rep on the phone said, "No problem, your son is ready for an upgrade and we can use his upgrade for you." Lo and behold I get a phone in the mail with some NEXT program referral and charging me over 500 for the phone. I call AT&T back. Lo and behold both a REP and a Supervisor tell me that my son is not eligible for an upgrade and they have NO record of my conversation with the rep telling me that. LIES!!!!!!!!

My daughter went to Best Buy to upgrade her IPhone and wasn't told that she was in fact financing the new phone @ $749.99 for 24 months. What she was told was that she only had to pay the tax under an AT&T plan called NEXT. Upon receipt of our monthly bill (we have a share plan), the installment plan for $31 was added to our bill. After spending a frustrating 90 minutes on the phone with AT&T I got nowhere. I am logging this complaint as AT&T will increase your monthly bill if you request the standard upgrade package. This latest promo is increasing AT&T Revenues and compromises existing customer accounts.

Purchased a new iPhone 6 at launch taking advantage of the Trade-in promotion of $200 for iPhone 4. I sent in a fully functional iphone 4, carefully cleaned it, reset it, took the SIM card out and sent it off for $200 AT&T promo card. But when I got my rebate card it was for $9. I called and the agent, stated the notes say "the phone wouldn't turn on when they received it." Knowing it was at like 25% battery charge when I last shut it off, and it took a few weeks to process, it's no surprise that the battery could be dead. I asked if they try charging them and got a canned "it wouldn't turn on when received." I pressed the agent if they charge the phones and they won't or can't say anything else about it, just that they cannot send anything back, there is no escalation recourse, that if it doesn't turn on when received, they give $9. Wow! How infuriating. $191 short because the battery went dead and apparently they won't charge them before testing. I certainly would have kept the phone. I'm very angry there's no recourse and I feel scammed.

We have the AT&T 10GB Family plan for 4 phones. Apple said we could go from iPhone 5 to 6 for $400/phone. Then AT&T's contract added $100/month (never disclosed) for the two year contract. The extra $2,400 will make the iPhone 6 cost $1,000 each. Who would pay a thousand for a phone? This needs a class action suit.

I bought a Samsung Galaxy S3 phone with AT&T with 2 years contract in 2012. I completed the contract in September 2014. Every month, I was paying 80$ (post paid) for unlimited talk and text + 300 MB. Recently, I decided to move to other company as my bill was high with AT&T. I found that my phone is locked. I tried to unlock my phone by submitting request to AT&T. However, the code they sent me never worked. I tried to get help from customer services but they recommended me to apply for code again. I have received several codes from company with none of them working. I gave up... I bought a AT&T prepaid which is not that expensive and I don't want to buy a new cell phone at this point of time. They are pathetic in customer services in all aspects.

AT&T: Cheap Lip Service From Expensive Carrier Who Punishes Customers With Stalling Tactics. Avoid AT&T's 2014 Black Friday Deals - You'll Pay For It Later. Bottom Line: AT&T DOES NOT UNLOCK CUSTOMERS' DEVICES (As Revealed in Nearly 99% of Customer Experience). Here's One More...Met qualifications, jumped through hoops, stood on one leg, barked like a dog, got on my hands & knees and begged (also like a dog) and STILL AT&T REFUSES TO UNLOCK MY PHONE--despite their previous reluctant concession to do so (after first denying request, of course, as in everyone's experience).

My daughter's phone stopped work. So I went to the store, the guy checked the phone and told me: "it doesn't have water damage or crack, you can call customer service they will send a new phone." So I called, the lady went through the steps, everything checked. They send me another phone, and I send the other one back... Today I received the phone back with a crack and a note that saying that they gonna charge me $469.00. I called and they told me that they're not responsible for the damage on the way... I'm really mad that I have to pay for something that I didn't do. Why AT&T can't resolve this issue at the store like Verizon?

They will add charges after charges on your account. Ridiculous fees will be added to your account and will have to pay hundred of dollars on termination fees. I would not recommended AT&T to anyone. Not even for my enemies.

I received my two phones LG G3 from Costco as AT&T the carrier. I told the Costco kiosk rep that we wanted to pay for the phones upfront so that we don't pay a large sum of money on a monthly basis, so he advised we call AT&T (#611), explain to them that we would like to purchase the devices and not the plan. The gentleman I spoke with on the phone on 10/24/14 asked for my card number and said that we have paid for the two LG G3 (total worth $1,159.98). Found out the phones were defected 11/1/14 and wanted to exchange them. Kiosk rep would not let us because we didn't return all the car accessories, Costco general manager said that shouldn't be a reason why we can't get it exchanged. I was very upset so I wanted to return the phones all together. Long story short - Costco let us return the two devices after 5 hours of me explaining that I have brought the phone within the 14 day policy and how the phones are defected. However Costco could not cancel our account because they didn't know how.

These people are crazy. They tell something one day and the very next, they'll change it. I bought an iPhone with them and I was told to pay only for the days I use if I returned within the according days. So I did but they want to charge me for the whole month.

I cancelled my account with AT&T; first Uverse because I moved and Uverse was not offered and then cellular because they accessed my checking account for the final uverse bill without authorization. I went to the bank and reported the problem and the manager had me replace my debit card so AT&T could no longer access it - well now they have again attempted to help themselves to my checking account using the routing and account number, without authorization. This is not the first complaint I have filed against them, but I intend that it will be the last as I will never do business with AT&T again for any reason.

On Nov/23/2014 I went to Target, located at 2499 Whipple Rd, Hayward, CA 94544 to upgrade my cellular phone. The Mobile phone's representative named **, told me that I qualify for an upgrade on my existing account and my plan would not change. Since they had a glitch with their system, I wanted to ensure his information was accurate and asked him to call an At&T representative. He called AT&T and his manager, named Andrew, both confirmed my plan would remain the same. Still, I wanted to verify myself the accuracy of the information provided so I called At&T at 1-800-331-0500 around 1:00 PM and spoke with Taja from the Upgrades department. I asked her to confirm that my payments would remain at $45/month (after my FAN discount) and I will still have 2 Gbytes of data. She confirmed. She said the only thing extra I had to pay was the activation fee for the new phone. After receiving this information, I accepted to proceed with the purchase of the new phone and 2 yrs contract with AT&T.

I signed up for AT&T U-verse in the Summer of 2014. At that time I was paying $160.00 for direct. AT&T offered me a great deal of $120.00 a month for U-verse tv (with all the movie channels except Cinemax, their highest speed internet and limited home phone service). The installation process was horrific. They didn't show up at all on two days I took off of work for guaranteed installation and then they showed up and couldn't complete the job, requiring a fourth full day of installation services. But I thought it would be worth it due to the great rate they contracted with me for. However, every single month since I contracted with AT&T, they have overbilled me. It started at $160.00 a month and has now crept up to $222.00 a month ($100.00 more than my contracted rate). I have had to call AT&T every single month and spend over a hour on the phone with their representatives to get the overbillings reduced (which they have done every month after my hour long phone calls, thereby evidencing that they know they are overbilling me).

I recently changed my unlimited grandfathered plan (after much hesitation) to save money. I spoke with 3 different reps and they all quoted me $175/mo. They all lied, do not listen to them when they try to get you to change your plan. My bill is now more than before I changed my plan and cannot believe they do business this way. I am canceling and will never return.

AT&T screwed me from getting 2 new phones with services over a day late bill for $70.38 on my u-verse. If I would have went with Verizon or sprint, no problems. I want to say thanks to AT&T for rewarding me for my customer loyalty, giving me so many signs that I'm an important customer. Also thanks for the many hours I have sat on hold waiting to getting the run around by your customer service reps, you have trained them well in showing the public they have no choice but to take it up the ass from corporate America when all we need is a little co-operation when your screwing us over.

I have been a loyal AT&T goPhone customer since June of 2012. I initially switched because after I moved my Verizon phone no longer picked up service and AT&T had covered where I moved to... Lately I have been making a note of when I make my payments because I have been noticing that I have been only been getting approx. 3 weeks of service each month and the plan I'm on is the unlimited plan which claims the service period is supposed to be 30 days. Not only have I been getting ripped off almost a week of service, but the day my service is supposed to be up I don't get notified until the day is just about done. This I find to be very unprofessional - it feels like nothing more than a slap in the face the way their services are being run. I pay for 30 days service it would be nice to actually receive the full 30 days.

11/23/2014: Attempted to enroll in autopay. Was not aware of dates AT&T debited my account. So, spoke to Customer Service and set up payment on the 5th or 7th (Do not remember). I paid November bill. Today, received e-mail with video bill stating autopay would occur on or after November 20, 2014. Called customer service; did not listen to my concern, only himself; spoke to supervisor, Victor ** then my call dropped! Heck if I’m going to go through all the ** calling back! Victor sure as ** should have called me right away! He never did. So, I'm writing corporate a letter of my experience. Attempted "live chat". That only took forever! I wrote I had 2 dropped calls in the past 2 days.

I was scammed into accepting the new "Next" plan. It was NOT clearly stated to me that I was paying $600+ for a new Samsung phone or I would have NEVER agreed to the "Next" plan. WHY would anybody when they can upgrade to a two-year contract and get a phone for $200 bucks instead!!!!!

I have to say that I was satisfied with Uverse. Compared to Charter's horrendous "service". The channel options are better and I never lost service, even during ice storms. However, I had to call AT&T every month to argue about the total of my bill. Not only was it always higher than normal, they were always adding on late fees when I was paying my bills on time. Then, I call to make my payment, and my bill is $350, when I only pay $104 a month. I was told I never paid my last bill (which I had and my bank statement showed) and that they shut off my service and I had to pay to get it turned back on. I'm sorry, are you serious?!

Went to upgrade 2 of my 4 phones on a family plan with AT&T. Before placing my order I got a warning that my monthly bill may change. I stopped the order at that time and called AT&T and spoke with a representative who informed me not to worry, my family plan would not change. I proceeded to order the 2 phones and now my bill is $55.00 more a month. Once I received my first bill I called and spent about 2 hours on the phone with AT&T getting transferred to 6 different representatives. Was told that the employee made a mistake and that they could not change me back to my old plan. Basically I was told by the manager that I can't believe anything that the representative tells me because they make mistakes!!! I have been with AT&T for 15 years and I am now going to leave them, not sure if any of the other phone companies are any better.

I had used AT&T Wireless Phone service for 2 years with some minor billing problems. After numerous hours on the phone with the idiots in their customer service dept, these were corrected after constant complaining for 5 months. Then $265 in charges showed up on my bill to places where I knew no one. After months of dealing with more AT&T imbeciles, I finally moved to another phone service provider. AT&T has the absolute worst customer service in the history of cellular phone service. I will never use ANY AT&T service ever again, period. After reading all these horrible experiences with AT&T, if you use them, you are a complete idiot and deserve getting screwed over by them.

Order was placed on September 30th, 2014 for an upgrade to my iPhone 5 by iPhone 6 with an online sales agent. Order was confirmed same day with a confirmation email. The confirmation indicated a delivery between 20 and 35 days. On the 35th day I was notified that order was canceled due to credit card being rejected. I immediately phoned and had the customer care agent tried the card again. It went through with no problem. The customer care agent indicated I would be placed at the top of the order list. I kept trying to get status update from my AT&T and the order stilled showed as canceled. I phoned customer care to ask that order status be corrected so I could know when the phone would be delivered. Each time I was told order was not canceled but they could not correct the status with my AT&T.

I signed up with ATT Uverse, was told I would receive a $50 credit card, but instead ATT debit my checking account for $166.02 after I cancelled 13 days after signing up. I want my money back!!!

My contract is for "unlimited" data which I pay extra for, but once I reach 5G, the service slows down so dramatically. It takes me multiple DAYS to download the same thing that only took a few minutes to download prior to hitting 5G. What a SCAM! AT&T SUCKS!!!!

I just received my on-line bill, and just as I suspected, it is still not right! Signed up for a Direct TV/Home Phone and Internet bundle six months ago. It has never been billed correctly. I am getting ready to sit on hold for 20 - 30 minutes, that is if I don't get disconnected, which has happened several times. This will be the 6th month that I have called at every billing cycle. I do get a credit and I always ask, "You aren't just crediting my acct. are you, you are fixing the problem?" "Oh yes, we are on top of it and will correct your problem." I have talked to many supervisors all claimed that this would be corrected. They all say, it is just a matter of applying the correct promo code. Last month same thing, customer service rep. took all of the info for the 6th time and said she was taking it right to her supervisor. In the mean time, I find it completely funny, no it is not funny anymore....that my bill keeps going up $3.00 - $4.00 a month during all of this. I'm so tired of getting ripped off! I have wasted so much time with this issue, probably hours. I have explained this so many times. Isn't there anyone who can help me! I am sick of it and AT&T!

When I changed my data usage from 10g to 15g I was told that my smart limit that I have requested originally to control data usage on ** and ** were no longer available and I was told that I can control data usage from each phone. I was under the impression that I was not going to be charged anymore for smart limit for these two lines, but I was surprised that I was being charged for it every month, and I was told they cannot take off the charges previously since I was told no longer to control data usage. I ask to speak to a supervisor and I did speak to someone named Matthew ** which refused to take off the prior charges since the change to the smart limit. I am very upset because originally when I asked for ways to control data usages on these 2 lines they recommended smart limit, then told me I am no longer able to use it to control data usages. This is a highway robbery to me from att wireless.

I contacted AT&T because my contract was going to expire in two weeks. I wanted them to cancel my service when the contract was up and I expressed that to the representative who assured me I would NOT get a cancellation fee. A month later, I got a bill for $100 because they said I canceled my contract early. When I contacted customer service they said that I had requested to cancel early - even though it made NO SENSE. I pleaded with the agent, then with her manager, and then with the manager's boss. She eventually agreed to reduce the fee by $50 and I accepted because I don't want anything to show up on my credit. Needless to say, I WILL NEVER GO BACK to AT&T. If you are in a contract with AT&T make sure to save all correspondences online and record ALL conversations. It will save you a lot of time and headache.

I bought a phone on a 2 year agreement in June 2014 paying 21.25 per month on my bill. Approximately 1 month later I had to exchange the phone because of some hardware issues. It wasn't a big deal but I did have to travel to another store, a service center, to exchange it. A month after that, another hardware issue arose, different problem but because of my hectic schedule I wasn't able to visit the service center and had to mail it in. ATT sent me a replacement phone and I packaged the phone I was to return exactly as described in the return instructions. A couple of weeks later I received the phone back stating the phone had a cracked screen and that voided the warranty. I did not send the phone in with a cracked screen so I called them up.

I used to be an AT&T wireless customer and would like to bring to your notice what really goes on with AT&T customer care. I know it's a long post, but I've mentioned all the details. I had a contract with AT&T through which I also bought a Samsung Galaxy S3. I cancelled this contract in March 2014 because the monthly bill was proving to be too high for me. I actually went into an AT&T store, spoke to a STORE REPRESENTATIVE and cancelled my contract. I asked him there and then what to do about my phone and if I would be able to use my phone with another network now and he said that my phone was now UNLOCKED and ready for use with another network. Hours later, I purchase an H2O wireless sim card and my phone was working fine with it until a week ago.

We have insurance through spouses retirement - AT&T & special enrollment because of his age & Medicare next year. We did everything right & AT&T made a "administrative error", cancelled our Kaiser Coverage & BACK DATED IT THE FIRST OF THE MONTH! I'm very ill & they cancelled our coverage. They said they are WORKING ON IT but have actually made more mistakes. I'm desperate!!!

I signed up and the rep said our bill would average about $89 - $100 with taxes. We have been charged several fees and the bill has not been lower than $250.00. I switched to save money and now I am losing money. NO one tries to help with this matter. I HATE AT&T.

I was getting emails from AT&T and so my mom and I went to the AT&T Store. I went in and I was talking with a male employee asking him what the emails were for. He told me that they were for new phones and service. I told him "oh ok I'm not ready to be switched over", that I don’t have my three lines with me and that I'm paying a previous bill and a new bill with T-Mobile. He had me then sign a blank screen for when I came back in the store and was ready to be switched over. He then went into the back and got 2 Samsung Galaxy S4 phones and started porting over my phone number and my mom’s number after I distinctly said that I was not ready to be switched over. He said "I know what you said but you just signed a 2 year contract with us." I told him "you said that I signed to have my information saved for when I came back in and had all 3 of my lines with me and was ready to be switched over to you guys."

When I opened an account with AT&T I wanted to open two separate lines, one for myself and one for my best friend. Before we completed the process, I specifically asked the rep would my friend's sub account affect my line if they're not able to pay their bill and the answer was no! They told me that the two lines have two separate account numbers and one will not affect the other! Several months later my friend lost his job and wasn't able to pay his bill and not only did they interrupt his service but they interrupted mine as well! My bill was paid and I couldn't use my phone, how fair is that? I called and talked to a few reps and they said that it was because both lines are linked by my social security number. It doesn't make sense to pay a bill and not be able to use your phone!

My girlfriend is on the next program w/ four lines. We are paying UNGODLY amounts of money for a phone bill and it just keeps getting worse. Hidden fees, taxes, and other expenses and when she or I call about it no one can tell us where all this money is going. On top of that she cannot drop the plan or her credit will be ruined and she will owe thousands of dollars. We are trying to move in together with two little girls and can’t because ALL our money is going to this damn cell phone bill. Help please!!!!

Att tried to sell us on a bundle internet phone service over a year ago. We agreed to let them add internet as a bundle. After learning that the speeds would be slower than time warner, we cancelled the installation of the service. They never came or installed the internet. The $47 internet charges appear on my bill every month. I have to call and cancel the charges every month and they assure me that next month the charge will not appear. I have called 8 times every time the same thing is told to me. I am so tired of paying for something I don't own. A class action suit should be brought against att regarding this as I am sure 10000 of customers are being charged as I am.

I have been a customer of AT&T for thirty years. I called to have my service transferred on 12/8/14. However, it was transferred 11/15/14 and as of today 11/19/14 has not been reinstated. A tech came to my home and indicated I would have to wait until Monday. When I called I informed the customer service rep to cancel my transfer scheduled for 12/8/14 and once I relocate I would call them again. Well, they cancelled my service at BOTH places. Now, they need to pull a credit report because I am a new customer. Well, I do not want you to pull my credit so what do I need to do. I have to pay $150.00 for an early termination fee if I do not allow a credit check. Why should I have to suffer for a mistake that was made on your end. I am going to Comcast and see if they will value me as a customer!!!

My mother passed away on July 2, 2014. By July 10, 2014, we had her house cleaned out, so we called AT&T to have service stopped. We were told it could not be stopped until the next day. All phones and televisions were removed from the house. On August 3, 2013, we received a billing from AT&T for July and August. We called them and they apologized for the mistake. They said we had a refund coming. We received another billing in August, 2014, with a warning of late payments. I sent them my mother's death certificate, my Power of Attorney and demanded they stop this harassment and send us our refund. September, 2014 we were turned over to collections with the bill is now over $200.00. Again, six phone calls in one day. I was transferred to a supervisor named Greg **, Employee # **. Mr. ** said there had been a terrible mistake.

I hate how big companies will promise to call back and never do. I fell for it again with AT&T. I have a serious problem and after several hours on the phone AT&T promised a supervisor would call back. Just stupid on my part. I guess my only solution is to terminate my service because they will never fix it.

Every time I open my bill from AT&T, there's a new charge on my bill and every time I call and complaint about, their always trying to get to sign up for AT&T Uverse. And if you try to cancel they tell you how it will cost and it is an crazy price.

This store address is 9940 Waterstone Blvd Cincinnati OH 45249. I try to return exchange 5s to Iphone 6 within 14 days of purchasing on 11-03-2014. I talked the first AT&T person named **. She does not appear happy to work there or know what she is doing other than make nonsense excuses. She become somewhat rude when being contradicted. She first said that I cannot do it because I got the phone in 2012 and out of 14 days. After I showed her proof when the phone purchased, she then claimed that she cannot help because the phone was ordered AT&T ONLINE not the local store. I contradicted her that both are AT&T, I should be able to exchange at the local store. She then said that I cannot do it because I already bought it and owned it (AT&T NEXT). I told her that was not what said on AT&T website.

Did not comply with our agreement to credit our wireless account for the overcharge bill of $456.63 for the month of July & $695.18 for the month of August 2014. Last August , 'Danny' of ATT billing, agreed to settle on $695.18. Original agreement was to credit our account in 4 monthly installment(s): AT&T only credited us $91.08 for the month of Sept. 2014 & $185.40 for the month of Oct. 2014. They refused to pay the outstanding balance of $418.70 as agreed upon on our discussions with their Billing Department 'Danny' & 'Antoinnette' last Aug. & October of 2014. On Nov. 15,2014 ,'Keith **' from ATT billing refused to credit our acct. for the remaining balance.

The absolute worst customer service experience I have ever had with any company in my entire life.I have had 5 samsung galaxy note 3 phones. The 5th one is already messed up with software issues. I was told that my only options were to cancel my contract, warranty replacement or the next program. I haven't had a working phone yet! So I can try a 6th phone, or pay more money for a new phone?

We have been customers with AT&T for several years and as of today we are cancelling our service with them! I've spent hours chatting and talking with their reps who fail to understand what I'm trying to explain to them. They actually hung up on me when I asked numerous times to speak with a supervisor. When I called back, they put me on hold for 14 minutes. Nothing has been resolved and I think it's sad that a company as large as AT&T has a crew of representatives, apparently from India, who can't understand, communicate, or respond with an answer that would clear my questions. Warning: don't ever expect to actually be put in contact with a supervisor!

AT&T claimed not to have received my return but changed stories to the box was empty then back to non-receipt. After hours on the phone with many "managers" who said I had to pay for the returned phone I called USPS, filed a Fraud report against AT&T and all carriers involved. USPS did give me the name of the business that assigns the carrier for transport from USPS to AT&T Returns Center. This company, Newgistics in my case, said my phone was delivered and to have AT&T call them.

I purchased unlimited data. Then told years later it will be throttled. Slow down. Force to buy GBites, for faster data. Purchased data. Still service so slow. Yet being charge. Told must buy new phone to have great data. I have iPhone 4. So now I must buy iPhone 5. Told by representative I'm tired of being charge for data that doesn't work.

I switched accounts a couple of months ago [I went from my own account to a shared one with my boyfriend]. I did this at an AT&T store. However, before I went in, I looked at my account and thought I saw a bill that was due [I didn't realize I was going to switch accounts before I went in; they convinced me at the store]. So then I asked the AT&T workers if I had anything due. They said that any fees from my previous account will be prorated and billed to me within this new account [which was under my boyfriend's name], and basically told me not to worry about it. My boyfriend has the autopay function set up, so whenever there's a bill, his bank automatically covers it and I just pay him back. So I didn't worry about it, like they said...

We have AT&T U-verse, phones, internet. My debit card recently expired, received letters from AT&T to call or update online. Placed call to customer service, provided new information for auto pay. Asked that this be added for both accounts, was assured it would be! My account was not debited for phones $221.00, so now I am being debited double for all $441.00 and $151.00 @ this is crazy! No one follows thru with what they say! Must be a prerequisite for employment! Will be looking for new provider!

Can't use my services cause it don't work yet I'm paying for the service. Can someone be of some assistance. I have called and complain but nothing has changed and they don't want to credit me.

I upgraded the whole family to the iPhone 6. They had a buy back program for each phone ($200 per phone). We sent the 3 phones back in the provided boxes with pre-addressed labels provided to us from AT&T. Sadly the post office took them from me and I didn't get a receipt (2 packages total). One month later they have no record of either package and don't seem too interested in looking. That's $600 they owe me. My bill is also much more than I was told. I asked for the name of the woman customer service rep. and she told me it was Samantha ** !!! It's like a black hole. I am buying out of this program and switching providers. Anybody else had problems with buy back?

After 1 month and a 1/2 of waiting for my iPhone, and being told every day to keep waiting, At&t cancelled my order, and said I will have to start over. I ordered iPhone 6 plus on the next plan on Sept. 29th, and was charged $60ish for taxes, etc. I was told I was good to go, and to just wait. I have checked the order status link on the website EVERY day, and was given the expected date of Nov 6 - 17. All this week, same story, and the rep told me everything was fine and to keep waiting. Then last night it changed to this: "Your order has been cancelled."

I purposely meant to select zero stars because the issue and obstacles in the way of reaching a satisfactory resolution does not warrant even one star but this system requires at least one star. AT&T knows there is a reception issue where I have resided for 15+ years and the reception has gotten worse recently. I called my local AT&T store to inquire about an upgrade for my phone and while I had a representative on the line I also asked if AT&T was working on better reception for my area. The last time I upgraded I asked the same question. I told them if I can expect no improvement I would have to explore my options with other providers. The rep then told me if I called technical support they might be able to give me a plug-in component that might help.

I left Verizon to go to at&t so I could upgrade to the galaxy note 4. The representative told me after six months I would be eligible for their next program and upgrade to that phone in November. Customer service said it was true but it didn't happen yet. When I call them now they said that it was not true and now I have to wait 2 years for an upgrade. If that was how it was going to be, why lie about it and tell me that I should wait till October when the phone came out. It has now been 7 months and I am still fighting with at&t and no progress. I'm about to cancel the service.

I have unwillingly been an AT&T customer for 15 years now. Year after year being forced into signing or renewing a contract due to the inability of their phones to remain functioning for any period of time. I pay a ridiculous monthly amt compared to other services. They constantly tell me I go over my data usage, even when I rarely use my phone, & then add additional fees to my bill. The last 4 phones I have received have broken within 2 months for no apparent reason. Each time becoming more and more difficult to replace. No employee has ever been helpful. When I go to the store, nothing can ever be done and I am given a phone # to call.

I ordered for an iPhone 6 Plus on September 12th, 2014 which was the first day of the pre-orders. AT&T has a batch processing system of cards. My card did not go through in that system, for reasons I do not know and I did not even receive any notification about that. And then after a week later when I called up to see what happened to my order as I did not receive any confirmation till that time, they told me that my card did not go through. They took my card details again and went through the same batch processing again and did not go through again. I called them again a week later and then I hear the same thing again. Now I was really mad at them. Then the customer service representative told me that she will process it then in a separate method where it does not go through the batch processing of cards.

July 3rd of 2013, I signed up with AT&T because at the time the Samsung Galaxy S3 was free for new customers. I was told my first bill would be a little higher than normal because of activation fees and what not which I understood. The first bill came and it was the amount I was told it would be and I paid it. Not long after I get another bill for $107. Bewildered, I called them and they said it was because I signed up at the end of a billing cycle which I was NOT told about. To make a long story short they billed me a whole month's worth of service for TWO DAYS. You read correctly - A WHOLE MONTH'S BILL FOR TWO DAYS. If I had been told the truth up front, I NEVER would have signed a contract with them. I then told them they could go ** themselves and I wasn't going to pay another dime. They now have my account in collections and yeah my credit score took a hit, but to hell with them. They'll NEVER get a dime from me. I unlocked my free S3 and am now using it with another provider so AT&T can SUCK IT!!

When I decided to Contact AT&T about cell service, I made it clear up front that I had serious health issues & could not be without a phone. That I was on disability also so couldn't pay big amounts at once. They Guaranteed me there was no reason I would be without a phone. Even after they told me about first month's service with activation fees. I told him once again I could not pay that much at once. He then proceeded to tell me they could split that amount in 2 payments. I paid 200$ when the bill was due & the lady tells me to call back on the 12th to see if payment arrangements could be made for the rest. (213$) Well now that it has come down to it they are telling me they can't split anything up. That if I don't pay the remaining amount asap I'm looking at my service being interrupted! So after all the guarantees I'm looking at being without a phone. So if I need to call someone because of being seriously ill do to my health issues I'm out of luck, and take the chance of death! I'm not asking for free service or for a pity party. Just for a little time to pay my remaining balance. Obviously I'm going to pay it because I HAVE to have a phone!!!

After about 10 hours on the phone, nothing was resolved with the DSL service, reps were rude, reps gave me misinformation. I still can't use my laptop online or as fast as I can because of pop ups. I paid for the DSL service, but can't use it for anything, except for my phones and under product liability. I'm not asking for anything that shouldn't be covered.

AT&T representatives are unprofessional. They keep you on hold for long periods then they keep trying to shove the AT&T next program down your throat. Because I refused the representative refused to allow me an early upgrade until November 27 or December 1 even though I have paid for service on a deactivated phone for a year December 1. GOOD RIDDANCE.

I use the web on the phone. It is very slow and I can't log in to websites. I switched from Sprint because it was bad and I heard you were better in my area. Turns out you are no better just more expensive. I’m going to check out Verizon tomorrow and if they offer better service I'm dropping your service.

We have been lied to by At&t, many tape conversations, and confirmation numbers, different people each time, no one will listen to me and my needs. They do not explain why we are so overtaxed. They will laugh and party in the background on our tape, many times. We cannot get our problem rectified. This has been going on 3 years. I am on Social Security Disability, ask for a regular phone, landline local calls only service, no features, and to be raised internet speed. And my rate goes higher every time I try to talk with a customer agent. We will each time set a set rate and each bill is higher, and we pay hidden taxes in Tennessee, they will not explain surcharges and other fees? Government fees and taxes which is about 13-14 dollar each month, it keep changing. I told them we was also taping, but all I got was the run around.

I switched from Time Warner to AT&T. Since day 1 it has been nothing but hassle. From getting someone out here to hook up service to getting my billing right. I should have just stayed with Time Warner. I have had to call them EVERY month regarding my bill because it is wrong. I have wasted so much time. I am now FORCED to pay for charges that were not part of the package I signed up for. $14 a month more. I only have internet and TV with them and my daughter needs a new phone. Because of this, I won't even consider AT&T as an option. I will stick with Verizon. I will NOT stay with them after my year is up.

My plan with Sprint is ending soon and decided to look at AT&T and the representative lied every chance he could when I had done the research of what’s cheaper. He tried to convince me to get the most expensive plan (Next program) where you pay full price for the phones in monthly payments when you can get a 2 year contract and a phone half the cost. He shows me graphs of different plans then I caught him in his lie and decides to lie even after right after I caught him. I'm being lied to even before being with AT&T, imagine later? AT&T definition of (free tablet) is you pay 10/month for two years. People should know and I don't want people to eat up the lies and get played by paying more.

Waited until my contract was over to get rid of AT&T - since I was getting such poor service and many dropped calls, only to find out that the contract date doesn't coincide with the account payment date! Supposedly a "well known fact" according to the chat agent. So now I have to pay for an entire month's worth of "service" when I only used 10 days!

Back in March of 2014, I sign up with the plan to purchase phones and have the price rolled into the contract price, the mobile shared value plan 10gb. At time, we obtained 2 iPhones, 1 Samsung 3, and my phone - the Nokia 1520 Windows phone. I want to say up front, I have been a customer of AT&T or one the companies they bought out since 1995 (BellSouth Mobility, Cingular), with the same phone number. This will be my last time with them. My Windows phone crashed this weekend and I couldn't even get the any of the touchscreen back buttons to work to reset it. I took the phone to the store in Dawsonville and was told there was nothing they could do. Even worse, I still owe AT&T over 400.00 on a phone that doesn't work.

Back ordered iPhone 6 plus - AT&T is a joke. Not sure how this phone can still (a month) be on back order and retail outlets have them??!

For months, AT&T try make me switch to U-verse. I finally decided to go with it. But after that, that's where all my problems began. They keep sending different bills and shutting off my internet. I call them and they supposedly fix the problem. But weeks later, I go to the same problems. I'm going crazy and about to have a heart attack with them. Biggest mistake I made.

I sign for family 4 line for 160 + tax. They told me by phone and by email total 160$. After 8 months I realize that I owe 1000 $ more. I call AT&T, rep told me that my family 4 line is 260$. I replay mistake, please listen to the contract record tape - she say, "I cannot." I say, "Give me your email. I will send you my acceptance for 160." She say, "I cannot give you any email." I say how much to cancel this, she say 1000 plus 1000 late fee. I'm wondering why they recording and email me 160 then they don't want to listen or read my actual contract. She say, "Sorry my computer show 260 pay or collection." I switch to Verizon. I'm going to take AT&T to court and I have all the email and the record contract. If you have the same issue like me please call me or text and together we can take a class action AT&T.

“Dear Mr. de la Vega: I have been an ATT mobile customer since the inception of the iPhone. My problems go back at least five years when I began to document them and longer as I seem to recall. In the beginning, I was held hostage by the fact that ATT and Apple had an exclusive agreement and it was the only game in town. So I was patient thinking the technology would improve in time. But since the advent of Verizon being authorized to connect with Apple, it has become painfully apparent that ATT service is mediocre at best. I have continued as a customer simply because I was gullible enough to believe ATT commercials and press releases. Until Verizon came along, I had nothing to compare to. That has changed dramatically since November 2013 as the following will explain.

My payment is due on 16th of every month, I pay it on the 16th of every month but now my payment is due on the 10th of every month. The bill is still the same, but I paid for 30 days not 24 days. They tell me that I'm still being billed for 30 days.

I just had a bait and switch problem with AT&T Uverse Internet Service. I called to get internet service after I found an ad for 45mbps service for $29.95 per month online at **. I called the number in the ad and the rep not only said they could do it but she said she could do it for me for $19.95 a month for 45 mbps internet service only. I asked if she was sure it was the 45 mbps speed, she said yes. I agreed to it and they came out to install it yesterday and the installer said that the order included 2 TVs. I told him I already had TV with someone else so he only installed the internet but told me to call because there must be something wrong. I called today and of course they are saying they are now going to charge me $71 per month for what they quoted me $19.95.

After 2 years of dropped calls and terrible coverage, I have finally switched from AT&T. The reasons, however, had to do with bogus charges (that were reversed) for international service which was continued after I requested termination. The charges resulted in an additional $200 on my bill. In addition, a "contract cancellation" fee when my contract actually ended one day after Verizon ported my number. That fee, after which the AT&T rep told me I "should get a lawyer," and that "I should take it up with Verizon," has not been reversed. The term "customer service" is a misnomer for anything but! If I wasn't stuck with an AT&T iPad, I would never do business with this company again. Rest assured, when I get a new device, I won't!

The new AT&T Next plan is a complete rip-off. Paying an extra 24.99/month for 2 years for the same phone you could purchase previously for $199 is crazy. Even though I have been a customer for 5 years and have paid AT&T more than $12,000 over that period they are unwilling to allow for a decelerated upgrade (upgrade is available in January 2015) so we are talking 53 days. They are trying to force me on to the Next plan which is complete rip off. I will leave ASAP.

AT&T has become my worst nightmare. At the end of August 2014, I ordered DirectTV and DSL internet through AT&T. I had an existing cellular service (the "Family Plan") which included three lines. I paid my bill August bill on September 2, 2014. That bill was $202. I then dropped the two additional lines on my family plan leaving me with one line. On October 27, I went back to the AT&T website I used the prior month to pay my bill to find that my bill was $1067 and was past due. Yes, $1067. I have been on the phone with these idiots for a total of 9 hours on and off for the past 5 days. I have pages upon pages of "live chat" printouts. There is not one single human being there that has a clue about anything. I have been bounced from one department or "specialist" as they like to call themselves but to no avail - no one has a clue. I have been told that I cannot get out of my service with them due to a contract and I will be liable for an "early termination" fee. I would happily join any class action out there to put an end to this company. Someone please let me join.

I went to AT&T to sign up for internet. After paying all the first initial charges they say 2 weeks before we get connected. Well 2 weeks goes by I had to go back to store, they never created an account. They tried to recharge us but I had all my paperwork. Waited another 2 weeks for services. Then got charged overages so called, had them correct their mistakes, in the process they offered me a phone line. I repeatedly told him, “No I had three phones.” He told me the phone was free with this package, turns out it wasn't so I called back. Again they were only suppose to disconnect the phone but they didn't so I told them, “don't bother reconnecting me.” Now I've been fighting since Aug 5 when they disconnected about a connection fee that never happened. I talked to a few supervisors, they telling me they resolved the problem. Now I get a letter in the mail from a bill collection agency saying to pay this bill that I do not owe - beyond frustrated. This is a living nightmare that will not go away - biggest mistake in my life.

I canceled my AT&T U-verse service by phone in St. Louis effective Sept 24, 2014. At the time we did not have a balance due because they bill in advance, and our last payment was late August. At AT&T's direction we shipped the equipment back to them via UPS. This was done on September 24. Then in Early October we received a bill for $317. We phoned AT&T and the rep agreed it was an error. Said, "Do not pay the bill and we will send a final statement in a couple weeks." That did not happen. Instead we received a new bill for $480. This prompted a third call wherein the rep said that a manager would call us back that day. That did not happen. We originated a fourth call from the local AT&T store in Gresham, OR where we now live. The result of that call was again acknowledgment of the billing error and a promise to correct it, and properly close the account. They also promised a confirming email. Neither has happened. At this point I think AT&T's actions border on criminal. I expect their next fraudulent activity will be to report us to a collection agency and/or a credit bureau. That of course would mandate litigation, which is in nobody's interest.

I purchased an Alcatel go phone from the AT&T store in the Staten Island Mall. I very specifically asked if the phone could be unlocked because I would be taking overseas for an extended period. It was confirmed that the phone could be unlocked overseas. Once overseas I discovered the salesman conveniently forgot to mention that I would have to wait six months to unlock the phone, that if I did not top up the phone AT&T would cancel the SIM and the phone would never be able to be unlocked, that the number he gave me for international numbers doesn't work for Go Phone and I have to be patched through with great difficulty to another operator. I called AT&T after three months and they said I could not unlock it for another 3 months. That operator also failed to warn me about the cancellation. Six months later I have a useless phone.

Since the beginning (1999 for me) AT&T has offered high quality cellular phones as well as high quality pre-certified like-new phones for FREE (the real free, not the free now pay tomorrow crap) with a two year contract. Over the years I have had many upgrades with AT&T and always with a free phone and another two year contract. Especially since I've been adding my kids. We are up to four lines now. Imagine my horror when I discover that after 15 years of my total "always paid my bills on time" loyalty that I have to "rent to own" my refurbished phones (they call it free). I actually pay the entire cost of the phone, $552 spread out over the next two years. Or I can buy it for $150 BUT I lose my so called $25 a month discount, which at the end of the 2 year "next" program I would have paid a total of $750 for a $552 phone. Half the time the phone that I want is conveniently "out of stock" when the deals run better.

AT&T has provided me the worst service. Ever since being with the company for no more than two months, they allowed for someone to make changes to my account without my authorization which took my 4 hours to get it corrected. I was told that it was nothing that could be done until I went to an AT&T store and the manager at Easton Rd AT&T helped resolve it. Now I got a bill for 525 and when I call and complain, they tell me they cannot adjust almost 70 dollars and surcharges which I should not have gotten if AT&T retention department would not have allowed changes to my account in the first place. Beware, do not use AT&T as a phone carrier. They will let anyone make changes to your account which will cause you to have hundred of dollars in fees and charges.

I called AT&T Wireless to ask if I could switch my account to prepaid but keep my current phone number. They said yes, but I would need a new SIM card and to go to a physical branch. So I did, and there, they told me (1) that I do not need a new SIM card and that (2) they could not help me at the branch, and that I had to call customer service over the phone. Despite my explaining what they had told me over the phone, they insisted that no, I needed to do this over the phone, not at the store.

I saw a commercial on TV when watching a football game. The say AT&T would give you 30G of data for $160.00 dollars. Please tell consumers to be aware that they also charge you $15.00 dollars per line. I have 4 lines, that's additional $45.00 on my bill.

it's late and I hate conflict, confrontation, but I hate dishonesty and ripoffs more... Every time I search my bill, Something else has been added! Please HELP STOP AT&T from ripping me off and other customers!

They told me my plan would not go up only for the upgrade fee and now it went up over 100.00. So I am not into a contract with other phones and they are wanting to cancel the phones I have been with att for over 20 years.. What is the deal with this company, they lost sight in all and the manager are useless.

I had a problem with two customer reps regarding a billing issue. I felt that they did not understand the problem. Therefore, I asked to speak with a supervisor. I was told that a supervisor would call me. I never heard from them, so I sent an email to the executive office regarding two issues: the billing mess-up and the fact that I had not been contacted by a supervisor as I had requested and had been assured would take place.

I bought a new iPhone6 2 days ago and since the switch of the SIM card and new phone activation I am unable to receive or place calls. I went to AT&T store and was told that it was a bug but should not last. I called from a friend phone AT&T technical support and was told it would be fixed. The issue persist. I work with my phone and have no lane line in my house and live alone. No one is able to tell me when the issue will be solved and if I will be compensated for the inconveniences. I was told it was only Florida users who were affected but is this true?

AT&T canceled my account due to nonpayment. I informed them that I was unemployed, and I could still make small payment to them. They didn't want to hear it. My services were interrupted, when I was able to call them to make arrangements they said that I owed them $1,100. They deducted $149.00, but then they added it back on cause I still wasn't paying them. How could I when I was unemployed. Then the Rep said, "Well can you borrow money from a friend of family member?" Really? I knew I owed at least $350.00, not no $1,100! I've never had a phone bill that high. Can they still ask for money when they close your account? Now my phone is off, and I have to find a new carrier.

On September 19th 2014, I upgraded one of the lines on my account to the new IPhone 6. I had heard of the new next plan and after reviewing it, thought it ridiculous to make payments on a phone. So I opted to sign a new 2 year agreement and pay the subsidized price. I specifically explained to the Apple employee that I wanted no changes done to my bill, that I wanted to ensure that I continued to pay the same amount monthly. He replied that no changes were being done to the account and that with the exception of the upgrade fee of $40.00 that I would not have any other charges on my bill and that it would remain the same amount.

I use AT&T for 2 years for my wireless for 2 years. When my contract expired yesterday, I was planned to jump to T-Mobile. When I talked their customer service to make sure everything is OK, one of their customer service guy told me that I would get $200 credit toward my wireless bill if I add a new line and stay with AT&T. Therefore, I decided to stay with AT&T because of that. When I called AT&T today to add a new line, I was told that there was no such thing about $200 credit. They deny that AT&T even have record that I talked one of their customer service yesterday. They are not going to honor that because that AT&T guy made no note about what he said yesterday. I think AT&T is dishonest, not just one of AT&T guys doing that. I think AT&T does not keep record of this kind of practice intentionally in case to get sued again.

I bought a MotoX2 Oct. 5th. I had been having infrequent problems with phone which I chalked up to poor AT&T service. Problems were: phone calls dropped, mic or receiver ceasing to work during calls, phone turning itself off & restarting without being touched & phone being unable to actually shut off. Problems became worse Oct. 31st with restarting of the phone occurring multiple times in a row.

Not only do I have an account with AT&T but my parents do as well and our service has gotten really bad within the last couple months and when we try to call customer service they never have an answer as to why. Tired of hearing that the problem's with their towers and you're on hold for a long time. I switched to AT&T from T-Mobile due to the great service my parents were getting but now I wonder if I did the wrong thing.

AT&T just changed my billing cycle from first week of the month to the last week of the month. I was billed $300 Oct. 5 and then again Oct. 27. They will now receive 13 payments this year, even though I set up a billing cycle to come out at the first of the month years ago. How can they justify that? I want to dump AT&T right now and not sure where to go with 4 cell lines, tv, and internet. Any recommendations?

Both at AT&T store and over the phone, they told me that I could bring my bill down. I cancelled my 30 unlimited media plan for iphone because they slow it down after 5gb. I was told that for both lines, I could bring my bill down to below 150 and it has not been the case. And ever since we upgraded to the iphone 6, forget it, more fees, and more charges. And they say now its 40 per line on the family share plan of 10 gb a month. I'm so mad. They didn't tell me that!

From the initial date of signing up for their Uverse service I have had issues with billing. Every couple of months the charges go up even though they promise to keep the same price for 12 months. I have to call, do a live chat, receive promises and statements that are not true. Today I was told if I downgrade the core package I have to pay more. What kind of logic is this? Pay more for less service? Even a manager couldn't help on live chat, suggested I call the customer service.

In May 2014 my boyfriend and I went to a retail AT&T store to buy a new iPhone. The rep explained the installment option. A portion of the cost of the phone is added to your bill every month so we would not have to pay the entire amount upfront. She then told us, "We are running a promotion right now. You can choose between a home security item (I cannot remember exactly what this item was) or a Wireless Home Phone Base" that would allow us to use our cell minutes with a home phone. We declined both options. She replied, "They're free, it would be silly not to take one." I briefly considered the phone base but I knew we would never use it (we do not own a home phone) so we again said no. She continued to push and suggested we take it, as it's free and we could give it to someone else if we decided not to use it. I did not see the point in accepting an item I would never use, but she continued to pressure us so we told her the base would be fine.

AT&T is really bad company. I upgrade my phone and was charged with 40 upgrade fee. I called them and asked if they could waive that charge and they said yes, but when I receive my bill they not only charged the 40 upgrade fee they also change my plan and charged another 40 dollars, total was 80 more. Immediately called them and asked why they did charged me and the lady or man, because in the chat (Kristian **), told me to tell her (him) "WHY YOU HAS TO WAIVE THE UPGRADE FEE". That is really mean and pissed me off, I told her (him) “Because I'm a good customer who pays the bill on time every month”. Of course they did not remove the charge and I have to pay. They are such liars, I do not recommend AT&T.

My daughter and I share a 2GB plan. I only use my phone to check my email and Facebook from time to time. My daughter lives on campus and is always connected to wi-fi, but she shows overage charges as well. According to the service rep, her phone switches back to cellular data when the screen locks. I've never in my life heard of such. Every single month, I'm on the phone with AT&T trying to find the source of the problem. Today, I stayed on hold for 20 minutes waiting on a representative to answer my call and then waited 35 more minutes while the rep "researched" my account to return each time with no answer. Then, she lied like she was going to transfer me to a manager and that she would stay on the phone to prevent me from having to go all the way back through this book of explanations all over again for the third time in a week's time.

I have been struggling to close my account without early termination fee because for 7 weeks now, they have not been able to provide service.

Complaints take hours to get solved. If solution, problem still remains. Phone unlocking, after 2 years, they will use all excuses to not do it. Most of the people are untrained so need to keep you on hold.

I am overwhelmed with a problem that I have with AT&T. I had a problem with my Samsung Galaxy s4 cell phone - color blue. I reached out to the warranty department upon which a Phone was sent to me. I followed the protocol and returned the defective device to AT&T without thinking of any preempt obstacles. I received a text message stating the phone was scanned and Is in transit to the warranty department. I thought nothing of it. To my dismay three months after I am checking my account and saw a bill of $1672. Upon perusal of the bill I was charged twice for defective device not returned twice at a cost of $1078.

If you purchase a phone from AT&T as an upgrade, they kick you off your current plan and charge you $25 more per month. Under the guise of paying $199 for a new phone, they actually are charging you the $199 plus $25 per month for 24 months. The total for your new phone... $799! Outrageous.

My husband and I experienced the extremely dishonest and terrible services regarding AT&T mobile contract at Targets mobile department. The Target store is located at 1871 N Main St. Walnut Creek, CA 94596-4106 (**) and the lousy representative's name is **. My husband and I have been AT&T customers for over 8 years and previously we had the mobile share plan (2G, unlimited talk and texts for 4 lines) for $136 per month. Due to a recent promotion at Targets mobile department, we went to check if now is a good time to upgrade to iPhones. On August 14, 2014, we went to Target of Walnut Creek and asked ** if there are any changes or hidden charges after the upgrade. ** confirmed multiple times, that neither the contract nor the fees will change. During the process, we did not receive any document regarding contract or price change; therefore, we were convinced that all remain the same. The only piece of paper she provided was a bill of our upfront cost.

I paid 300.00 on the 24th of October which was more than my bill in order to make Nov bill not so steep cause of holidays. Well on the 27th without my permission ATT takes out 230.00 again which makes my account in the negative. This bill isn't even due until Nov 12!!!! I called and the guy was really nice and he gave me the credit back plus my overdraft charges which is a blessing but my bank can take up to 10 days to give it back to me! How can they take money out without my consent? I asked the guy to make sure there were no automatic bill pays and there are not. He says he doesn't know why that happened. But it has happened to me before but it didn't make me in the negative with my bank! This should be illegal.

I have had to contact AT&T twice. Am now onto the third phone number because they can't seem to get the number unlisted like I requested and am paying for. Now also been on hold forever to fix this. I am not even sure this time will be it. I intend to cancel their service if not fixed this time. Unacceptable when you are paying for something and not getting it. Bad enough once, but three different phone numbers in less than a month of having their service is pretty pathetic! I was ripped last night when answering yet another 800 number, to have a recording tell me that Halloween was their favorite holiday because the costumes make them. Well, let's just say if a child had answered I would have been even more livid! Sick!

I have had nothing but trouble with AT&T. I have had it since Sept 2013. My bill has never been the same, when I call, there is always an excuse. They proceed to tell me they gave a credit for this or that but then charge me double the next month. Then the same thing starts all over again. I have not been able to connect to my internet since changing to AT&T and they tell me it is on my end. I have had my computer looked at several times and all say the same thing. The tech looked at it and was even puzzled. I DO NOT recommend them to anyone unless you want crappy service and no internet. Very unsatisfied!!!!

I had unlimited Internet with AT&T and it wasn't unlimited. Paid extra additional $31 Internet and it wasn't unlimited. It was slowing down my data! I called him about more issues. They told me I have to slow down My Data usage. They suggested some things I need to turn off on my phone. I told him "Why do I have to turn it off if it is unlimited?"

Went to AT&T for a no-contract phone, told this is a no contract phone. Use for 6/m and tried to close my phone, and go to a different phone co. I am told I am sign up on a 2/yr contract. I said no I'm not. I told the salesperson over 10 different times I don't need a contract phone and to put me on a NO CONTRACT PHONE. Talked to the store manager, he said I now will have to pay a 255.00$ pen. to get out of it. Be very careful, the salesperson in front of you is going to screw you if he can. I will never deal with them. NEVER NEVER NEVER. THANKS SALESPERSON TED FROM STRONGSVILLE LOCATION.

Walked to AT&T store looking to get a bundle on wifi internet, phone, unlimited data.. Spoke to one of the sales person.... explain to him exactly what I needed. He showed me a wifi modem... told me that I can take it anywhere. I can use it to use my phone. Can connect up to 8 devices. Can use my own phone. Does not need to change phone number. Monthly charge is $56+ a month plus the modem cost more than $150+. Took the modem home and the phone calls did not work..... tried everything. It was late and decided I will go back to the store the next day. Went to the store and spoke to the same salesman. I told him that I could not use the phone and if I do while he was looking at his computer and did not want to look up at me, said that "it will cost me more than a $100+ a month." By this time I was getting very upset... I did not want to argue with so I just told him I am returning everything back. He shrugged and told me that he will charged me $32.00 for the restock. I was horrified by this but I still did not argue. I had a sick feeling inside my stomach that this company are blatantly ripping people off.

Signed up for new service to the Internet. Was told that it was setup. All I have to do is connect and follow the package Instructions. Instructions are easy to follow, no big deal. No connection. I call and talk to 3 different support staff members that read from an outline and they all tell me that it was connected on such and such date. I say I'm sorry but it is not. I do this for a living and I'm telling you it's not. Come to find out today after I have been up half the night with these people, It WAS NOT connected. They had to call a lineman to trace the line all the way back to base station. Technicians I have to problem with, the sales and so called support staff....haha, a joke.

Since I have been a customer of AT&T for many years and consider myself a loyal customer (mainly because they make it impossible and hugely expensive to go elsewhere), time and time again any decision of "early upgrades," billing discrepancies toward my favor, etc., etc. Have NEVER been granted, and always just a cut and dry answer of, "No." In February, 2014, I unfortunately dropped my iPhone 4S, walked in to an AT&T store (intending on replacing that with a 5S).

AT&T has not honored my unlimited data plan since I upgraded my phone last month. I call every two weeks like clockwork, and the order remains open, but unresolved. They even claimed to escalate it, but still nothing. It's been six weeks.

After losing my phone I was heading to the mall to buy a new iPhone which was on hold for me. (Which was lucky timing because there is a 5-6 week back log on them). I decided to call AT&T to see if I was eligible for any type of early upgrade. (My normal upgrade isn't until July 2015). When I finally got a rep on the phone (15 min hold time) she assured me that EVERY line (4 of them was eligible for an upgrade.... Weird but FANTASTIC). So my upgrade would be $399 for the phone plus a $40 activation fee. Note: I questioned what she was reading and told her the store had been telling me different. Nope... Absolutely eligible.

I recently traveled to China (I am still there) and received a message that my bill was very high due to data roaming. I contacted AT&T and told them that I never changed my data roaming settings and they were supposed to be off. The response was "It is your responsibility to make sure the data are off and it is nothing we can do about it". I am not sure how they can charge someone that does not intend to use this service. Live and learn. TERRIBLE SERVICE! I will never use AT&T again! I will switch to another carrier when I get back in US.

Att is just a Big bully. Att gave me the worst service for a year. So hard to get a live person on the line. I waited out my year contract. The next time I was forced to call in, I cancelled. They gave me a cancellation fee, said my contract automatically renewed! Who can I get to help? I would have never agreed to any contract extension.

If there was a less than 1 star, I seriously would give this to AT&T. I have been a longterm customer of AT&T back when they were Cellular One. Years ago I used to praise their customer service. They used to go out of their way to accommodate their customers. I don't know what happened to those days. Right now this company is run by a bunch of a$$holes with inconsiderate jerks as employees who wouldn't know what customer service was if you presented it to them on a platter.

I took AT&T wireless connection 2 years back and now 2 year contract is over. I am planning to go outside country for vacation and need iphone unlocking key. I put a request to provide the key. But still no response from AT&T. It reached the customer help desk couple of time and they were rude to me while asking about unlocking key. Worst customer experience ever.

AT&T is the worst company ever, lying and steal your money. There was a special that as 50.00 a month for internet and house phone service but they told me I would pay more than 50 on my first bill. Then next bill would 50 for 2 years but my next bill was 91.00 dollars. I was so angry that they've lied to me. I called customer services and told them to change it, the guy told me it was an error and would be fixed in 76.00 for taxes and it never happened. Now they telling me after my 91.00 dollars bill, it would be 81.00 for 8 months then 76.00 after. They are the worst company ever. I hate I'm cancelling service, that's probably a bad idea too, they also charge me for that too. SMH.

Disconnected up to 8 times daily. Slow to non-existent download/uploads. Numerous daily non connection problems. Calls to AT&T complaint times up to 73 minute wait times, and then auto disconnect result in a re call if you have the time. AT&T IS NOTHING MORE THAN COMCAST IN DISGUISE.

I have been on the phone with AT&T all day long and have gotten nothing. They messed up on my account and want me to pay for without even helping me out. After I made a $435 payment they still want more money. Payment is not due until next month. Counseling service right now.

I got 2 cancellation email for my 2 orders this morning at 5am. So annoyed with this AT&T service. I feel like I'm on the phone with them every other week. Ridiculous. Here's what happened. Annoyance #1 @ 9:20am - I sat on the phone w/ AT&T customer service for 30 min while the rep reviewed my account looking for a reason for the cancellation. Before she told me that "I didn't accept the terms and conditions and I would need to go into a store to accept and reinstate my order". I didn't receive any notices of incomplete T&Cs but whatever I'll drive to the store. Annoyance #2 @ 10:30am - I drove to the closest AT&T store and was told that "Term and Conditions do not need to be agreed to until you receive the phone." When I asked them to help me, I was told they could help me with online orders.

We had one phone line used for a fax machine (AT&T). Second line long distance phone line (Time Warner Cable). We tried to cancel the fax line and switch the other to AT&T. After two weeks, no phone service. They had not port over the phone line. Two more weeks, no phone service. They could not find the order. One more week, same thing. Decided after a month to stay with Time Warner. At end of August received a 170.00 phone bill for two lines. Said we had never cancel the one line and had the second phone line with them. They said they fixed it and we owed nothing. Happened the next month - now the bill is for more than 200 dollars. Same story from them, but they were a lot harder to deal with this time saying it was a legit bill.

I have been AT&T customer since 2006. I have plan my trip to Panama City on October 10-19 2014 so I call customer service, asked If I can have any kind of package for talk time. So he recommend the plan for $30 which can use 80 mins of the talk time and I accept it. I went to Panama, turn my cellular data off and use 53 minute of the talk time. When I came back to Miami and look at my phone bill is come up for $380 some dollars. Then I call 611 and ask for answer. After 30 minutes they bring the bill down to $270.59. My phone bill normally will be 130-150$ + 30 and tax should not be over $200 so I call again and no action. So I will to leave AT&T the end of my bill cycle. I have record last conversation with AT&T customer service.

I have Internet thru AT&T and cell phones (3). I have to call them every month. I was over charged for 10 months on my Internet bill and this month I paid it on the 10th and now it's the 23rd of the same month and is turned off due to failure to pay!

I went into the local AT&T store to take advantage of my upgrade. I picked the I4 and when I asked how much I owed I was told $40.59. I asked if that was all and was assured that was it. I paid, the lady went over my new plan and I was told that I had been overpaying for some time. Hello! So we went over my plan and I was told my bill would drop to a little over $100. Great!! I left, very happy. My first bill was $135.10 and I didn't question it, figuring it had something to do with the new service charges. Next month, same thing. The third month I went thru the bill with a fine tooth comb and found that I was paying the 3rd payment on a 24 month installment plan!! I was never told or asked about an installment plan.

Poor service, and data was ate up with data turned off. ATT refused to fix the problem and would not allow me to make payments, I turned service off and went into an ATT store and the man I spoke with told me as long as I was making payments it would not be turned over to collections. I received notice today it has been turned over to collections.

I just want to comment about my experiences with my cell provider, AT&T. I have changed my cell number 4 times and repeatedly added my number to the DoNotCall list. I haven't even given my number to another soul and I'm getting unwanted texts and a caller that hung up. This company in my opinion has not thought outside of the box. I feel like I'm being blamed for the harassment, as I would have no reason for bill collectors or telemarketers calling me. After all the data breaches that have happened I'm tired of being given all the same lame answers.

We had an ATT landline for over 15 years without incident. We had cellular and internet services with other carriers for over 16 years without incident. Then we got cellular and wireless internet. ATT is not the company it used to be. Our investigative report is over 60 pages long. In brief... We went through the whole resolution process through the president's office and formal dispute claims with ATT..... They even agreed to our resolution terms, corrected a few billing errors and contained with the same illegal practices. We spent over 60 hours in a three-month period trying to resolve billing and other disputes on our accounts.

I finally traded my flip phone for a smart phone so I could get text messages. I have been with AT&T my entire life with the exception of my Military Service. I bought this smart phone because the screen was big. I was told my bill would be 82.99 per month. I RECEIVED a Bill for 93.92. I called and asked why it was high. They said it was a one time thing and then the next Bill was 109.01. I have called multiple times about this and get nowhere. Please help.

I had enrolled in the Next plan so that I could upgrade to an iphone 5s. I ended up paying my phone off early because of the ridiculous charges put on my account every month. I was basically paying $150 minimum for a single plan and that is with my 2 discounts included. I decided I needed to switch to a different phone carrier so I paid off my phone and requested an unlock code. I found a different carrier that would do unlimited everything for $80 a month! Unfortunately AT&T refused my request to unlock my phone and with just 2 days left of my billing cycle (I had requested to cancel my account then) I was unable to save my phone number. The other carrier needed my AT&T account to be active so that I could switch over my phone number to them but since I was providing the phone I needed that unlocked as well.

I have been on the phone for 1 and 1/2 hours just trying to talk to someone about a new plan for DSL. I was rerouted to no less than 10 people. I finally just said I wanted to cancel my service and then they wanted to argue with me about that. I don't understand how a business can treat people the way they do. If I ran my business this way I wouldn't have a business. Needless to say I got nothing accomplished so I will have to go through this again later but my blood pressure was to a boiling point and for someone who does not lose their temper I was beyond out of control with it.

I have been with AT&T since purchasing a mobile phone in the late 90's. The friendly service that I have been use to really seems to have degenerated over the years. Today, I spoke with a young lady names ** at the store located on SW 3rd and Yamhill in Portland, OR. She did not introduce herself at first. I had to ask her what her name was. She also yawned during our conversation in a cavalier way as if our conversation was boring her. The service experience today at that store is indicative of the poor customer service AT&T has provided over the past two years to me. My contract is up in December 2014 and I am definitely going to be moving onto a different carrier. There is no more genuine personal customer service from AT&T anymore.

This is ONE of WORSE company ever. I only wish I had stayed in my T-mobile or went or Verizon like other people been saying. I am being charged for everything in the company, I am guessing for even call them. I spoke with this guy minutes ago. He was so rude, uneducated, not willing to help out, NOTHING at all. This is my 3rd time with almost the same issue and cannot get a solution and what does that tell you? They even threaten me what I will ended up paying if I leave them.

I had made an agreement to pay a late payment by a certain date, and paid the debt 2 days prior to that date. Two days later AT&T pulled a stunt of withdrawing my next month's bill as a bank draft from my checking account without authorization. That payment wasn't due until a week later, so it wasn't just claiming an overdue payment. But, in either case, to remove funds from a bank account without either an authorization, or by selecting to have auto-pay set up on the account is against the law! I contacted customer service which tried to justify it in two different attempted lies. First by saying that my u200 cable package requires auto-pay (which over 2 years of prior service and paper billing prove otherwise) and then just stating that I now had a "0" balance on my account and to not be concerned by it.

I have been with AT&T for over 10 years. I was unemployed and asked that they waive a reactivation fee of $40.00. Also, I recently upgraded my iPhone and was charged a $40.00 upgrade fee. I even spoke to the manager and he was useless. After my two years are up, I plan to find another wireless carrier. AT&T is raping their customers.

I made a mistake, I bought an iPhone 5 from AT&T. I had been with them for about five years, so I thought it was OK to upgrade. Then I got transferred to Europe. In July I paid the balance on my contract and phone to take it abroad and buy a SIM card over there. After that, I asked AT&T to unlock my phone, they said NO, I must remain with them for another 60 days before they unlock my phone. OK, four month later I asked again, this time is denied again. Apparently I have unlocked five devices in the allowed time. Never mind we only, in my entire family, have 3. AT&T is horrible, only followed by Apple. I will never buy another apple device, and the ones I have I'm throwing away. They are the worst of the worst.

My 3rd attempt to get my bill explained to me, reps seems to have no idea what is going on and I'm just being transferred around. I am on the phone for over an hour. One even transferred me to billing which is not opened at 8pm. Very terrible AT&T.

From the time I signed the 2 yr contract with AT&T to present I have regretted it. First, the phone I bought had several issues and finally the 3rd one worked, for a while. Tech support was rarely helpful as I could not understand the technicians due to their strong accents. In store help was at times helpful but usually I was told I had to call tech support. So it was like going in circles. I am the only person on the contract however another person was able to go in and change that contract without my consent. Now that the contract is up and I'm trying to unlock a phone to move to another carrier, AT&T has been jerking me around for 3 weeks. Each call to customer support gets me a different response and instructions on what I need to do. My bill is paid, they have always been paid, and they come up with bogus excuses about why they haven't unlocked it. I have done everything they asked, some 2x. At the moment I'm waiting to hear their "decision" regarding my case. There is NO CASE! I am paid up, contract is done and I want my phone unlocked. It's really simple, no weirdness, no nonpayments, no complications. They're really a crooked outfit as far as I'm concerned. Dragging it out and getting every last penny from me they can.

AT&T refuses to resolve any kind of simple issues. They will lie to you and steal from you. They stole over $30 from my prepaid credit card, no explanation. They say I still owe, but they won't say for what. Apples App Store will steal from you, just that simple, and try to find out why I didn't get what they charged me for, or buy a faulty app? Good luck, lying, thieving **.....

Totally hopeless company! Please stay away from AT&T. Kept transferring me from one department to another for all most 1 hour. Gave me a number to call. When I called, only automated messages and then call disconnects. They have tons of customer service numbers... but none of them works. Only automated messages.

A $10.00 fee was added to my bill for HD service which I did not request or was I asked for permission. When I contacted AT&T, I was told it would be removed. However, when I received my bill this month, I was still charged a fee "you are re-billed the discount amount from 9/22-9/26". I truly believe AT&T has purposely made fees so confusing that the consumer is unable to determine what is being paid for. Unfortunately, I just happened to check my bill because my bill went up from $136.84 to $142.04. When I asked the AT&T service rep, she could only state, "your fees are prorated". She also could not explain why I was charged for HD when I did not request it. I have heard the "creeping fees" by AT&T from many consumers. Is federal agency monitoring this company and its practices? How about CONSUMER PROTECTION!!!

My contract was up at AT&T and I called to negotiate a new plan as well as order new phones. I like to call when contracts are up because they can give you deals to keep you as a customer. After much discussion and checking with his supervisors, I was told my new plan would cover unlimited talk and text as well as share 10GB of data with my wife's phone for $109. (per month before taxes, etc). Previously I was paying about $90 but had severely limited data, text and calls. I got no email confirmation of this but the next day I saw my plan on my AT&T web page exactly as we discussed.

I left T-Mobile in June 2014 after 11 years. I thought (mistakenly) that AT&T would provide better coverage for calls and data. AT&T reps have told me I need to purchase a booster ($150 or so). I'm not receiving service I'm already paying for, and the only response is for me to spend more money? AT&T seems to operate as if they cannot be held accountable. They need to be held accountable to deliver reliable call and data coverage for all paying customers.

We have two phones on our account. We pay $210 together or $105 each. Usually we pay with prepaid cards and have no issues. But every time we use one of our banks we ALWAYS get an NSF fee. The last time we paid our bill I gave cash to put in his bank account. I informed him to watch his limit. After two weeks the money was still in the bank. We had several conversations on why it took so long. I called and asked AT&T. I was told everything was fine. "But you haven't taken the money out of my account... why?" "Mr. Eddie your bill has been paid. You are fine." Is their answer to me.

I reviewed my data plan and realized my son and I use very little to warrant our expensive unlimited plan. So I decided to switch. After switching my data plan to a plan higher data than our average use (reviewed a year's worth of monthly use) our bill came in at our new low rate for two months. I was pleased with making a good decision. However, the third month came in higher than our previous rate before switching @ approx. $500 for one month. I called AT&T and the customer service rep convinced me this was our fault, we were over using. This continued for three months of my bill coming in over $500. My son and I made sure we were always using wifi where ever we went, we started getting data warning in the middle of the night. So we started turning off our data at night. But when I would be at work connected to wifi I started getting data warnings. How can this be? I just turned on my data at 8am and drove to work where my phone auto connects to wifi. I double checked - yes still on wifi.

This box is not big enough to write all the wrong that has been done to me along with stress! Fact that all that has been done is my bill gets larger, you get no help from customer service. I have been with AT&T since it is called cingular. Every month it's a different reason why the bill goes up, shut off, different do dates, phantom phone bills. Every time you call it makes it worst. Example - I ask for 4 months when the 4 lines for $160.00, my bills was $700.00. One time $765.00, other times I was told about one data plan they switched me to - plans I never ask for. I was grandfather into unlimited but some kind of they way, my bills got higher and higher. Paper billing is what I requested, wanted to see the charges one at a time but they all way had reason for fee or data you never ask for. Never the same - my due date, it's earlier each month. My out of contract days keep changing. I want out and my money back on all them bill that was over $600.00.

I had a basic account because I used phone very little. I had accumulated over $150 worth of air time due to mandatory purchases. I had marked my calendar for the date of the next mandatory time purchase. I may have been one day late, but when I went to add time I found that all of the existing time had been lost. I had received no call or email to notify me. I consider this equivalent to theft. I did not call customer service to complain because I was fed up with their policy. I recommend people stay away from the gophone. I do not know about other aspects of AT&T phone service, but I have gone to Tracphone. It seems to be much fairer, and every time I open the phone the amount of time and service I have left is displayed.