AT&T Wireless Reviews

I called my local phone company, Bell Atlantic, and they said they would remove it from my bill and return it to AT&T. So, now my fight is with AT&T. I have used this same calling card for about 15 years and never have I incurred these outrageous charges. I was NEVER notified by either my local phone company or AT&T that if I did not have AT&T as my home long distance carrier would I be subject to these outrageous charges. Can they do this?

They should be required to notify the consumer of these rip-off rates. I use Excel Communications as my long distance carrier and have been very happy with them. After talking with them I found that if I had their calling card the charges for those same calls would have amounted to $38.00. Is there anything that can be done with AT&T where they never notified me of these automatic charges and outrageous rates?

I very seldom use this card. The last time I recall using it, I was in England and needed to call my daughter's doctor as she has a very serious medical condition which requires constant medical supervision. The card was abruptly canceled after my second call to the US. I was unable to keep in contact with my daughter's doctor because of this.

Upon our return, I called AT&T. Their reason for canceling was "unusual use." I was furious that AT&T indiscriminately discontinued the use of my card and potentially put my daughter at risk because of it!

I also had another phone card from my local carrier, Bell Atlantic, which I now use and a card from my employer that I do use somewhat frequently. During my most recent medical emergency this past May, I used my Bell Atlantic phone credit card. I knew there was a surcharge for using a phone credit card and the rates were a little higher, although I had no idea what the rates were. These rates are not published and not easily accessible to the average consumer.

I get a special rate from AT&T of ten cents per minute 24 hrs a day, 7 days per week. I assumed the card rate would be somewhere in that vicinity. Boy, was I wrong. My phone bill amounted to $444.00 for that one month.

I was completely dumbfounded and overwhelmed at this charge and immediately called AT&T because I thought it was a mistake. I learned (after the fact), that because I used another phone company credit card I was charged at much higher rates. I argued that if I go into a Sears store and choose not to use their credit card, I would not be charged (penalized) a higher amount for my merchandise.

I also explained my horrible situation in England when AT&T indiscriminately canceled my card for 'unusual use' and that is why I am very reluctant to use the AT&T card. I protested that rates for credit cards are not advertised and if I had known about the excessively high rate, I would have found another method (perhaps purchasing an AT&T phone card).

The AT&T representative did offer to credit my bill $100.00, but that would need special approval(I'm not sure if I have that credit yet). I still think the bill is way too high and I asked to speak with a supervisor. The AT&T representative refused to let me speak with a supervisor, stating that is all that could be done.

I beg of you to intervene on my behalf. My daughter's hospital stay/surguries are over $100,000 and she has another surgery scheduled in July. Because this was of an emergency type medical issue and was done at an "out-of-network provider", the insurance company is not wanting to pay for it. Her medical supplies cost me over $100.00 a week and nursing visits at $90.00 per visit are 2X week.

My salery is only $34,000.00 gross per year. Because my daughter is 18 (she still lives at home), her father is no longer financially or legally responsible to help with her care. I am financially devastated, plus she wants to go to college in the Fall. I really need help in reducing this phone bill.

I am angry the pnone companies to not adequately inform customers about a) high rates using a phone creidt card; b) can indiscriminately cancel your card at their discretion for virtually no reason and w/out checking with the customer. My vacation was ruined because I could not stay in touch with my daughter's doctor. I was humiliated in front of my family and friends because I was told my AT&T card was no longer active.

Upon conversations with a couple of Customer Service Reps., and a message from a Manager, they have no record in their file of my request for the One Rate Plan and will not adjust my account. The last Customer Service Rep. I spoke with, Terry, said she feels that my complaint is extremely legitimate and she agreed with me when I told her I was not planning to pay my bill until I receive an adjustment. She was going to specifically speak to her Manager about my situation and have her Manager call me back. Her Manager left a message that she would try back, but left me no way to contact her directly.

Last night and again this morning I tried to get some sort of acceptable response through their online customer service, but received the same results. A customer service rep. wrote back that they reviewed the notes in my file and cannot make an adjustment. I specifically requested direct contact information for someone above the Manager level with whom I could discuss my situation. I am awaiting a response.

I called to have the situation resolved and was told that Fredericksburg was not covered, and I would have to FAX documentation to them showing them why I thought Fredericksburg should be. (It didn't matter that I have had service for 8 mos or so at that time and my previous bills had calls in that area that were not billed at roaming rates, or the fact that it was on their web site.)

I talked to 3 alleged supervisors that would resolve the situation, but in fact did nothing. I placed appx 50 calls to customer service trying to resolve the problem. Finally I was able to get AT&T to credit the account for the overcharges, at which time I was told that I would probably get billed incorectly again because Cincinatti Bell did the billing for them. I don't know if the threat of class action lawsuit meant anything, but at least this month I was not billed for roaming in my Home Rate area.

Unfortunately the poor service did not end there. Starting July 3rd, AT&T voice mail system has been unreliable. I called to complain and was read a prepared statement that "We are working on it" It is now July 27 and they are "still working on it". All I want to do at this point is cancel this service and be done with it. At this point I have spent over 2 hrs trying to accomplish this task. It appears that once they have you, they make it IMPOSSIBLE to get rid of them,

I have spent at least 20 hrs on the phone trying to resolve these matters. I have been stressed out from dealing with the representatives of AT&T that are totally clueless of the services that they offer. I work for a large Net company and I am on 24 hr call by phone, the phone service has proven to be unreliable (Often the phone would not even ring and with the voice mail problems I would not know that I had been called) all of this causing co-workers to be agitated when they finally reached me through other means.

Every time the voice mail indicator goes off erroneously I worry that I missed a call and that it was escalated beyond me. I was told today by a representative that regardless of all of the features that they offer, that I should not be basing business on this phone.

We suggested to Mike that if he really wanted action, he should sue AT&T in Small Claims Court. His response was:

What it really sounds like is AT&T has you in their back pocket. Obviously you condone overcharging, and incredibly poor customer service. Thanks for the lip service.