AT&T Wireless Reviews

In March 2022, I was offered a new phone by AT&T wireless in exchange for my old off-contract phone (btw $600 and $800). I reported the true condition of the phone online and was told I would receive full credit. I received the new phone and sent in the old phone. I was told that I would get only $5 for the phone because they reported a condition that was not true of the phone when it was sent. ALL functions of the phone worked when it was sent in. I was told I could not have my old phone returned but would have to take the $5 (this feels like theft, I did NOT agree and WOULD NOT have agreed to trade in my old phone for $5. It worked very well), I was told I would also need to pay full price for the new phone.

Before signing up for the service you should really try out their customer support. It's nonexistent. Over 100 hours over two weeks trying to fix account problems and triple charges on 7 prepaid lines from a supposed computer glitch with complete loss of each account and payment made me switch companies in the end. They haven't offered any returns of charges so far either. The corporate store was zero help. I would be more understanding if the customer support were better. What a terrible experience. Even prepaid accounts aren't safe from extra charges and fees. As we suffered weeks with no service even after paying triple upfront on each of the 7 lines. Hundreds lost and time lost. If you value your money and time look elsewhere for cellular service.

If I could give AT & T one star I would! Too many issues with billing. They will send you down a rabbit hole when you try to straighten out any issues. I have switched to Metro. No muss no fuss. You pay your bill in advance once a month, real simple.

My phone was stolen in January but was returned many hours later the same day. My husband ordered a new phone thinking that my phone was gone forever. When I came home from work, he saw that I had my phone so we returned the new cell phone when we received it a couple days later back to AT&T. A couple weeks later my phone shut off in the middle of the workday. I could not even call at&t because it was blacklisted from service. The person on the phone assured me that they would turn it right back on they just wanted to make sure that I did in fact have my original cell phone back in hand. A couple days later my phone shut off again, again in the middle of a workday. I called AT&T back and this went on several times where they would fix it and my phone would shut back off again. At one point it shut off while I was using my GPS to get somewhere.

I have moved to AT&T wireless from T-Mobile expecting better coverage. But my early experience with the service was network coverage which was even worst than T-mobile. Then the next comes, I started receiving more than 100 junk calls a day. When I moved, I traded my old phone (iPhone 11Pro Max) which if I had traded that in the Apple store for the new one, they were about to give me $500 back on new phone.

In November 2021, I subscribed to AT&T broadband service. While the rep was at my home assisting me with the setup he sold me on a deal for wireless phone service and a new iPhone 13. My previous phone provider was T-Mobile, and I'm sorry I left them. The whole experience with AT&T has been miserable from the start. First of all, they screwed up the account parameters at the start, adding features and services I did not request. I was very specific at the outset about my requirements and monthly payment limits, and the rep assured me all was good.

I was able to used my cell phone home because they got me a micro cell tower, they stop the support for it know I can’t make phones but they take my money every month, and T-Mobile is AT&T same thing. My Wi-Fi only 2 bars sometimes. :(

I have been a long time customer for many years. Was lied to about a $602.83 credit. Was then charged the same amount. Called multiple times to dispute. I have been on hold with this company for hours. Was promised multiple solutions just to have my service shut off and back on 3 times in a week. The “back office” no one can put me in touch with. Overall horrible overseas customer service. I will be canceling my plan and taking my loyalty to another company. Buyer beware.

A nearby construction company cut a nearby Internet line by accident. We contacted AT&T immediately. Tomorrow will be the 5th day, and it’s still not fixed. Also, they will not tell me when it will be fixed. If you ever need AT&T to repair an Internet cable, good luck getting them to come out and fix it in a timely manner. I’ve called AT&T multiple times, and spent most of my weekend on the phone with them. It’s all been a huge waste of time. They do not care.

I switched from Sprint/T-Mobile when Sprint was being changed to T-Mobile. I checked with AT&T Wireless and was told that I would get a work discount if I switched. Well come to find out after being told at the store when switching, and over the phone after the discount was not on my bill so I called a few months in to see what was going on and was assured that I would get the discount on the next few billing cycles. Called today and now they are saying I did not sign up for the correct account to receive the discount and offered me a one-time 21% off, this is a trap do not fall for it-checking other companies- just don't like to be lied to.

After being a customer for over 15 years I have had the worse experience. I was upgraded to a plan without my knowledge. It cost 150 more monthly. Said to turn in my old phone for credit. Then won’t provide the 800 dollar credit or return my old device that has not wrong with it. 50 dollar credit was provided not the return of my phone or 800 for the plan like I was told.

After 20 years I am glad to switch to a different provider. Paid $160 for 4 lines and a watch. Called to remove 1 line, confirmed the new payment will be $135, just to learn that I was transferred to the new plan and new plan is $190 for the same service. Now I am paying more for less service?! IN the transition they also "lost" the phone payment discount?! Numerous calls, one unprofessional rep after another. With all the @@@ service, there is no mystery why so many switch the provider!

I had service for several years. I called AT&T to get technical support and they advised me that there was a problem with my zip code for my service address even though they had the correct address for my billing address. They advised me they had to open a move order to get that fixed before a tech could fix my issue with service. Ok well they do that and shut off my service, closed my account, and told me service was not available at the location that's had service for nearly 5 years. Horrible service!

Re: Constant internet connection issues, etc. An AT&T representative, Taylor ** ph.** came in to my business on 3/4/22. She told me that the problem was my modem was outdated. She promised to send a tech with a new one in a few days. She also took pictures of a dangling AT&T cable hanging outside that is a danger to everyone especially children. I called her a week later since she hadn't called with the promised appointment date. She verified that she had turned in the work orders and would get right back to me with an appointment.

I've been an AT&T customer for over 20 years and have grown to absolutely HATE them over the past 3 or 4 years. They used to be the best company as far as coverage and they were at least somewhat efficient as far as billing. I would get a text reminding me that my bill was due and it would give me the amount as well. I could then text my reply to pay my bill and be done with it. Now, I have to remember when my bill is due, then go to the website to get the amount, and then make arraignments to pay it - just CRAZY if you had any experience with how things were before.

On February 25th 2022 I went to AT&T store and did a trade in with my Samsung S10e for Samsung S22 and also took AT&T $75 package with number **. Within 7 days I took back the S22 and asked to deactivate the plan package that I took because the service was very poor on my job site and my home. The girl at AT&T store took back the Samsung S22 and told me I have to call AT&T customer service to resolve getting back my Samsung S10e. They also charge my credit card $71.00 plus $134.90 Within the seven days time. Since then I have been calling AT&T customer service for help and no one seems to care in helping me. It's been over a month I've been calling every day and I haven't get my credit back on my card and never received back my trade in Samsung s10e to this day. I am left without my $800 phone and my credit card charges $205.90. AT&T robbed me without a mask. I lost over $1000 and no one can help me.

I purchased a Google Pixel phone/ contract with ATT. Two months into the contract you could not hear on the phone. After 6 attempts to resolve the problem the representatives were rude and could not do anything to fix the phone. They passed off the issue and said that we would have to contact Google. When contacting Google they said we would have to send them the phone so they could diagnose the issue and decide if they were going to fix or replace the phone. During this time I would be without a phone. I still have to pay att the payment for the phone.. I still pay att for an additional warranty and I pay att for the contract, while they attempt to make a decision. I purchased straight from att but yet I have to go thru someone else for a problem. Remember, I have had the phone less than 60 days.

I received an email saying that I had signed up for paperless billing with AT&T. So like I have done many other times I tried to login to my AT&T account and again could not. So I started the chat and to make this review not as lengthy as it should be I ended up speaking with three people in chat and one person on the phone, none of which could help me. So I took myself down to the AT&T store where I spent an hour and a half to find out that I had two accounts, one’s closed, the closed one has my correct sign-on information, my current account they could not get my email address in so that I could sign on because it was in the original account which they can’t take it out of even though it’s closed and they can’t delete the account.

ATT has been the worst wireless company I had service with. They make up charges I do not understand ever since I joined them back in March 2021. I have been calling every month to have those charges removed. Each time it is the same song "we will make sure it never happens again" but it always does. If feels like their representative do not know how to do their jobs and it is outrageous. And mind you, managers avoid getting on the line to speak to customers because they know they have wronged you. They disconnect you without prior notice. They do not return calls they promise either. AVOID THEM AT ALL COST IF YOU DO NOT WANT TO DEAL WITH UNNECESSARY MIGRAINES!!!!

I had a DirecTV appointment and within 10 minutes into the appointment an AT&T Wireless field salesman showed up to sell me wireless and offered some discounts in order to sign me up which I did. I was supposed to receive $500 gift card to pay off my previous provider. I had good rapport with Nick until he couldn't deliver what he said and then he ghosted me. Chatted with supervisor (Hubert) and was told they could not honor this deal and then closed the chat even though I had more questions. The customer service representative Marlon couldn't help me and transferred me to his supervisor Hubert. So far disappointed at company representatives. I am in Fort Mohave Arizona. The silver lining is that my wireless service is better. If Nick comes to your door to sell at&t service I would make sure that what he's offering is real. Beware Bullhead City and surrounding areas.

I've been a customer with At&t for 20 years! Always paid my bill on time and never received a cut off notice, they even call me a honored customer giving me discounts on the wifi service. But when my at&t email account, email that I use for my username for all me devices became invalid from other websites saying that it was. I found out that it wasn't a real email but was given to me as a user name and a email, in which I didn't know because I didn't normally use the at&t online account to pay my bills I used the app on my phone. 

I got the Ultra 22 and got told 30 month plan. Now I found out it's 36. Also they didn't give me the correct amount for my trade in. Never got straight answer. Felt bunch lies after I made my purchase. In time I will be switching to phone company that don't lie.

I traded my iPhone X in October 2021 for iPhone 13 pro Max, when I received the 13 pro max it was too big so decided to exchange for 13 pro. Now they sent me 2 rerun labels. One for trade-in device and another one for exchange device. I shipped both the phone X and 13 pro max on Oct 30th from USPS junction blvd in Queens, New York. AT&T claims they just received trade-in device which was X. And they charged me 1144.42 for iPhone 13 pro Max saying it was never received. I had to call them 20 times or more for them to resolve partially. I had to pay for 1/2 price for a phone that I returned back to AT&T in October 2021. I wish I can give them -* for being incompetent solving this issue. And I have been with AT&T for more than 14 years. I think I am switching it to Verizon or T-Mobile now. I am tired of them not being able to solve an issue and passing me around.

I was recently unemployed and my phone bill lapsed. I reached out to AT&T to explain my situation and apparently they wanted me to pay 641.00 upfront or services would be disconnected. I tried to talk with customer service about making a payment arrangement and they continued to not work with me, I even tried to pay half later during the week because my daughter need the phone due to her school assignments are on the device. AT&T has disconnected services and they say, "If you're having trouble paying we are here to help." That was a lie. One of the worst Providers I've seen. Please beware.

Now my cable has been going in and out for the last two months. I just canceled my phone. I was getting 25 spam calls. The only scam here is ATT. They could block these calls if they wanted. They're getting paid not to. My bill keeps going up and service is the worst in my 30 years with ATT Ameritech.net. I call customer service I get someone I don't know what country. I can't understand them they can't understand me. There's screaming and believe it or not chickens in the background. ATT you leave me no choice but to call Comcast.

I purchased a mobile router with ATT internet package. Limited service with plenty of brownout periods. Inclement Weather adds to the problem. It didn't matter much if I moved the router around. I would only receive 2 bars. So after much research I am finally ditching this option for StarLink. Orders confirmed and now awaiting shipping. Finally data caps and the ** restrictions can go suck it!

I signed up with AT&T and was promised a monthly bill of $142. After 3 months of arguing on the phone and false promises I have paid 353 one month and being charged 190 this month and apparently after going into the store and submitting a request 4 times for the first responders plan that credit still has not been applied. I called again today and a supervisor promised to call me back in 3 to 5 mins said her name was Jane. She never called. I have spend countless hours on my days off from work on the phone begging for a resolution and being lied to. I've spent hours in the at&t stores just to be told my account is update and it will be correct in next bill just to find it's not. This has been the most horrible experience with any company ever.

Just recently At&T shut my network data off because they don't recognize my rugged Ulefone as compatible with their system. So after 12 years of being a paying customer I am leaving. Not to mention cell companies are charging full price for cellphones. Like these companies aren't making enough money off the service itself. I'm not happy a cell company is trying to dictate what type of phone I can use. Screw em.

I was just told by AT&T, that I have to wait 2 or more days for them to reset the password for my email, as well as, the password for the MYATT app. Even the tech rep that delivered this news could not explain WHY it takes more than 2 days to update my password. I work as an independent contractor, so I am dead in the water for the next few days until AT&T gets around to sending me a code to begin the process of updating my password. If you rely on your email to conduct any important matters, AVOID AT&T!

This store is a joke, they lie to you period. Went in this store back in March of 2021. Bought 2 new iPhone 12, said for any reason that I don't like the phones that I could trade them in for a different ones. Well ok I did just that, but I paid in full $1731.99 total. I asked before trading in for our Samsung phones if the price would go towards our trade ins. I was told yes that there wouldn't be a price difference. What a lie that was, after 9 months and finally understanding why our phone bills were so high, they are charging me for the 2 new Samsung phones. So if you buy out right on 2 iPhone. Then you are screwed out the money, because they refuse to refund your money on the 2 iPhones. That is **, if I pay you cash and then return them. Then I expect a refund for both period. AT&T is a scam period. I will be taken this to small claims court.

Jumped my basic package up $50. Claimed I was on an entertainment package now and my promotion ran out and I have a contract. Cancelled the service even though they are making me pay a cancellation fee..Worth paying to get rid of them. Will be putting Dish network on the RV and getting rid of DirecTV altogether. It has gone downhill and doubled in price since AT&T bought them anyways! Thank goodness I didn't switch the cell phones over to them!

Worst company ever! They lie and lie and lie, every month they screw up the bill (landline) after speaking to a dozen of agents, who know nothing and promise to fix their mistakes, they don't do it, been a customer for 30 years, and they can't fix a simple bill issue they cause multi times. Dropped cell phones because of constant cost increase, dropped my cable, because of all the issues, and now the incompetent agents still can't resolve issues. Sick of spending hours on hold with them daily. DO NOT GET SERVICE FROM AT&T, they treat customers like crap!!! I am about to drop this service, also as I'm sitting on hold again.

November of 2021, I called to get an upgrade. I was never told I couldn’t since I had not paid off the iPhone 11 yet. Rep told me I would get $1000 upgrade and I could return the 11 for the 13. I never received the return envelope to send back the 11, so I called AT&T. I was then informed that I couldn’t return it and that I would have to pay for two phones plus the service. Management did file a case against the rep who sold me the 13, but told me nothing else could be done and I was responsible for the 11 & 13. I have since cancelled service with AT&T and went with another phone provider. Worst company I have ever had dealings with.

I switched from sprint to AT&T in 2012 been with them ever since. I added home internet service in 2020 which I’m also very satisfied with. Both my wireless and internet service are fast, reliable, affordable, account management everything from bill pay, upgrading, changing plans, are simple and convenient. Customer service is excellent, sales, technical support... I honestly never once had a bad experience with a customer service rep. They’re 100% helpful, friendly, reliable, knowledgeable, go above and beyond to give me whatever I need. That says a lot Coming from someone who’s called customer service A LOT for all types of situations over the years, several being out of the ordinary and difficult to figure out. This is also coming from someone who’s Had wireless and internet with many other companies. I doubt I will ever switch to another company. And I highly recommend AT&T to anyone who needs fast reliable affordable service.

WE have been members with this company for 5+ years and have never had a problem with them. Always on time with our bills, but if we need to miss a month we aren’t penalized for missing a month Which makes this service even better.

Been with AT&T cellular service for years. Always works, reasonably price, customer service has been decent since up until Covid issues. My phone service is good everywhere I travel to so far. NorCal to socal.

My husband and I had AT&T's prepaid service for many years and were happy with our $25. a mo. each service. When he passed, I decided to buy a new phone and use his easier number, put it in my name and cancel my #. Sounds simple huh? AT&T said "no problem" but there has been nothing but problems! Every time I try to get help from them, of course I get transferred to different people, put on hold a LONG time, cut off, etc. like everyone else. But the worse thing is - they can never find my service. I have to give them all my information and phone #, they call me back with a pin # which never works, then they lie to me and say my problem is solved!

$100 refund was supposed to be available when I clicked the link because I’m overcharged all the time. It keeps telling me I’m going to be reimbursed and I haven’t seen a red cent! Someone please help me get my money back.

I am 75 yrs old. I had tv, landline phone and wireless with ATT. A year ago I called to cancel my phone service since the phone was old and no longer worked. The ATT representative said it would be cancelled. A few months later called to make sure the landline was cancelled because there was no decrease in the bill. Again was assured that the landline cancelled. A year later I moved to be near my son and cancelled service entirely. At that time the rep said I had been charged for landline phone for the entire previous year. He said it was $36 every month. The final bill listed $49 a month. I really could not afford this but ATT didn't care.

My bill keeps going up and up and up and I’m on a fixed income. About rate of change from AT&T Phone company I don’t know why they got kind of plan they have me on but it’s not working for us. It’s way too expensive and my husband has a flip phone. I have an iPhone. I don’t know why my bill can be $165 a month.

For quality and dependency, I do not recommended AT&T for home internet. I was paying for unlimited data, however there isn't unlimited data. I was paying over $500/month for glitches and slow internet access.

Hi. I love AT&T service ever since, but now I got $4000 phone bill. I haven’t paid yet since started on pandemic cuz I’m struggling financial hardship. I wish you have a program for me to keep my account active.

Can you imagine a billion-dollar company stealing from the average American? You may think that’s absurd, but it is actually truth! Take my case for example. We’ve been ATT customers since 2012. And not because their service is great, but for the simple reason that they were the only ones who had better coverage in our area. For the most part their service was good, with the occasional hiccups. I hated calling their customer service line, not so much because of their agents, but because it takes at least an hour before you can actually speak to a human. And then you get transferred from one agent to another and you have to re-tell your issue over and over again. It drains you!

This company is laughable and not worth $10 a month. I've had their 5G service on my pixel 5 for about a year now. I have never gotten speeds over 4G. In fact the 5G network is 100% slower on average. My average download speeds are 93.64kbps and my average up is 20kbps. This is absolutely garbage! Do not buy AT&T in Michigan.

Here a review update. I posted my initial review on AT&T's Facebook page. AT&T Social Media Manager Rasheedat H. contacted me and expressed a willingness to review my complaint. After doing so he was able to resolve my issue. This is the type of service and professionalism that customers past and present appreciate. If only his colleague Amy from the Loyalty Department had shown a willingness to help instead of being condescending, all this could have been avoided.

We switched from another carrier due to high bills and bad customer service. When we started with AT&T, we notice no dropped calls, better customer service and easier bills to understand. The plans were much cheaper than our previous provider. We got some additional incentives for being military, and we sure do appreciate the recognizing our military. I’m not sure if we’ll upgrade anything but I’m glad we’re with this company. Thanks for great service. Keep up the good work.

I have been a customer of AT&T for about 3 years, after being a lifetime customer of Verizon. Reason for the switch, it occurred during the pandemic, on a few occasions, I could not reach a customer service representative for a good length of time. Left on hold for 30-minutes or longer, and still, no one would answer. I get it, I understand these are difficult times, but it was definitely was not typical of Verizon to lapse so far into the fog, but it opened up the door where AT&T was able to pull ahead of Verizon, under these special circumstances, They had the staff to maintain a level of acceptable customer service agents to assist. At least on the very front end, but sadly, the benefit ended there too. Overall, Verizon is just a much better service provider. I can’t wait to go back!

Their coverage in Las Vegas, NV is horrible. Dead spots all over the metro area. Phones won't even work in lots of densely populated parts of city like North Las Vegas & Chinatown. My company had to get rid of ATT because we couldnt do installs in Vegas.

I did weeks of research to find the exact phone that I wanted--reading specs, watching reviews and even having multiple live chats w/ multiple carriers. I was told by AT&T both over the phone and via chat, that said phone would survive the 3G shutdown. Activation was confusing because of conflicting sets of instructions. Phone support always has "higher than normal call volume" and no option for a callback. Trying to bypass the automated messages I've already heard by pressing 0 disconnects. There are separate numbers for prepaid and wireless and I never knew which to call because I was using a prepaid plan for a wireless phone. The barrage of prerecorded ads loop endlessly when on hold, like they want you to hang up.

We have been with AT&T for over twenty years. When we went to get new phones our bill wound up being more than double what the rep told us it would be. She told us items would be free, but the items just added to our monthly bill. The store manager would do nothing to help and customer service will do nothing to correct it. As soon as our contract is up, we are gone FOREVER!

They ripped up my yard to run fiber so my neighbor 3 doors down can have fiber, but still refuse to offer fiber at my house. Instead they are offering 1/6 the speed for 2x the cost on copper just because they are too lazy to run the optical 30' from my curb to my house.

Signed up at a Sam's club and was told phones came free with the service. We did not need phones. Had our own but they insisted we take a free phone. They sat and we're never used. Another phone was sent to replace the one because of updates from 3g to 5g. Again called and wanted to send phone back. Was told it was free and to keep it. Cancelled service and account keeps getting charged for phones and services never used. Hours on the phone. Disconnected start all over. They lied about the phones. They didn't record my phone conversations accurately or in detail with service members. They are crooks!!

I have dealt with this store for many years. Always got great service. I was very sad to see Barry leave but thought I would hope for the best as I had 2 people who wanted to join my plan. Though they lived in DE agent suggested I take new phone to them. I knew it would help him out so I said fine. I paid the 59.30 tax knowing I would be reimbursed by DE person. When I finally drove down to them in DE on 18th, 1 1/2 hours away and went to get phone activated and get them on acct found out neither agent I had dealt with was not available. I had no choice but to try after Christmas. When my bill was available on 30th saw that it was $375 higher than normal. I found out that agents had put perspective new people on my plan with fictitious #'s and added a 3rd plan to my bill.

How can I sue this company for wasting my time and loss due to AT&T's worst ordering system and all staff is not responsible but transfer to other people without knowing how to resolve their mistakes. It's been 3 months doing everything they asked me to do (check online/call for status/escalation department/supervisors). I had to redo order almost 7 times. WORST! WORST! WORST!

20 years ago, when I switched from Verizon to ATT because Verizon Customer service was lousy, ATT had good Customer service. Since then, I have had few issues until the last couple years when suddenly Customer service has nose-dived to worst Customer service ever. I was lied to about 5G availability for 1.5 years after I bought my 5G phone. The whole time I was given a 4G sim card without my knowledge. After this and other issues including the most expensive phone and internet prices around with the worst download speeds I finally switched to T-Mobile. Much faster internet speeds and 5G service with free Samsung fold phone and Internet box that I didn't have to buy and all for $70 dollars a month less than ATT. It took 2 days and 20 some hours to get an ATT customer support person that could give me a port transfer so I could cancel my account and get my phone number to T-Mobile. They seem to like holding customers prisoner that want to leave them.

I been happy with AT&T until now. I went to AT&T store and 2 sale person offer me the promotion buy one get one free Apple Watch 7. I accepted the promotion. The next day I find out it was not a true promotion. I called the store. Talk to the sale person. He admitted his mistake. I talk to the manager of the store and he said it was my word against the sale person. I called customer service and there nothing they can do. The sale person lie to a customer and he knew it. He sold me the Apple Watch 7 buy one get one free and I should be able to keep the promotion because they offer it to me and did the whole transaction. It was their mistakes. The manager of that store did not care that their sale person is lying to the customers. Sale person represent AT&T.

I love the service and prices but there are times when the service is spotty in areas that others have perfect reception but customer service is always helpful and friendly. Thank you for being so great.

At Best Buy earlier this year, I was offered a new iPhone 12 with a $350 discount from ATT which was my current wire service. I bought the phone and was told I needed to turn in my old phone to receive the discount. I proceeded to an ATT store and surrendered my phone and received a receipt stating that I would receive the discount. Several days later, I received an email from ATT saying that I had to purchase an Unlimited Data Plan in order to receive the discount. At no point, either at Best Buy, or at the ATT store when I turned in my old phone, was I told that I needed to buy a new plan.

I purchased my phone last year, when the promo was going on to receive $800 for your trade in. I confirmed that the phone that I was purchasing and the phone I was trading in were both included in the promotion. Both customer service and the promotion department said that they were. After purchasing the new phone, I traded in my old phone.

I get a lot of text messages that need to be downloaded, but they won't download. A signal needs to be sent, but it's not being sent. I called in twice, but the problem remains. I get otherwise good service.

False, fraudulent advertising is happening and complete disrespect towards customers (I suspect also bigotry, being treated like a 2nd class person due to my accent might be involved), they lie about low pricing and then they attempt to overcharge customer, after luring them into the store under false promises of pricing they don't plan to honor (I'm filing with state and Federal authorities on them). AT&T store in Cookeville, TN, specifically "manager" Keith is actively involved in deceptive practices. I had contacted this AT&T store and asked about specific phone model, price and conditions. "Keith"/"manager" lied to me about the pricing; after I told him I live far and it's 40 minute drive to the store he promised me the pricing, matching what's on AT&T website.

If I could give them a 0, I would!! My daughter wanted ATT internet service so I told her I would get it for her. In October, a ATT Technician came out to dig to install the wiring and cut her "private water line." He told her ATT would pay for the repairs. She got the runaround from them and no one ever sent out a plumber but thankfully I was able to pay the $500 to have it repaired or their water line would still be damaged. It is now December and they still haven't reimbursed her!! We are planning to take them to small claims court if it's not received by December 31st!

Got in touch trying to get ATT wireless. The guy asked me whether I want TV with it. To this, I said no. I just need basic internet. The guy said: "Okay, hold on." I was hanging for 25 minutes and then they hang up on me. I guess they do not want cheap clients. :)

I tried reaching out to AT&T about my new account and verifying my identity. I was bounced between 2 automated systems and 6 departments all to be sent to yet another automated systems. The people I did speak with could not understand what I was saying. English nor Spanish was anyone's first language that I spoke to. An hour of my time wasted!!!! As a first time customer of AT&T, this is not a good impression to be giving customers. Honestly if it was not for the good promotion, I wouldn't have gone to AT&T. TERRIBLE.

Went in to buy a phone, didn't have the one I wanted. Opted for base S21. They indicated I qualified for a plan, then I got emails saying I don't qualify, threaten to shutdown account and make me pay for phone upon demand. When I bought the phone, they gave me phone box, threw away the case box. Then AT&T starts adding services I did not sign up for and without my consent or knowledge.

Solicited me for a multi-line wireless plan then after the second bill (3x quote) told me I wasn't eligible for it. I even had an email from a tier 2 CSR detailing what I had signed up for and the top manager on duty when I called refused to honor it. Two months cost me about $600. Switched both internet and wireless immediately.

ATT refused to port my number, and insisted my account could only be closed by a live ATT representative. After four of them promised my account was closed and I was clearly using another carrier, they kept charging me every month. Then they made up about 8 completely unrelated excuses for why they kept charging me every month even after my account was closed. Then ATT gave me a runaround for 3 months to refuse refunding the money. One excuse was that I hadn't turned off BillPay--even after my account was closed. But the next second they claimed my account was not actually closed. Even though I had case numbers, screenshots of ATT agents promising me it was closed and they wouldn't charge me after that date, handwritten notes about who I had spoken to and all their employee numbers.

I have been an AT&T customer longer than many of the customer Service reps I spoke to have been alive. I recently upgraded my iPhone XS Max & my wife iPhone XS for 2 iPhone 13 Pro Max's. I didn't need to upgrade, but when they said they would give me $1,000 for my XS Max & $700 for my wife's phone, I said why not... I ordered the 2 new iPhones on the ATT website & they both arrived within a few days of each other (Love the new iPhones!). I received an email a couple of days later stating that ATT would be sending me a box along with instructions on returning the 2 "old" iPhones. The boxes came a few days later & I carefully placed each iPhone into the padded envelope enclosed, then into the box; Note: Each of our iPhone were in A+++ condition, You would think they were both brand new phones!

I value the phone service I'm with. I had been with T-mobile literally since before smartphones until they had their merger with Sprint. Then things went downhill. So I sought out a new carrier. One that I could have as much faith in as I did the previous one. I chose att and at the time it was a good decision. Earlier this year I had upgrade option from a Samsung galaxy s10 plus to a s21 plus. The s10 plus had a value of $800 based on the upgrade promotion. Ok cool so I went with the trade in upgrade. The phone sent to a local Att store. I go there pick up the new upgrade. Now for this upgrade I was told that I'd be sent a return kit and emailed a shipping label for the return of the s10 plus. About a week goes by I have neither item. So I contact customer service and they say just give it a little more time. Ok no biggie.

They told me I would get 800$ off my new iPhone trade in promotion. Only got 75$ for it. Straight scammers just lie to reel you in a hook you with contracts expensive monthly bills with so many other things extra to do to get 10$ more off bill monthly. Like showing employment/paperless billing 10$ off for each. Phone I received suppose to be brand new. Only had a 2 weeks and speaker and microphone wouldn’t work every now and then. Lies once again. Promotional trade ins no bueno. Don’t do it.

First, RUN!!! Don't go to AT&T! I've been (been) with them for years. This, is what did it for me. Last year prior to my plan expiring I called to see how to renew my "Plan" as I had a "bundle of services" (cellphone, internet/cable/WIFI/Landline). I was given an offer, told when to expect it. Mind you, this is all over the phone, as COVID prevented face to face transactions. A week later, my plan hasn't converted. I call back to be told the "agent I talked to does not exist and the plan I have expired--but here's one similar..." This went on THREE TIMES. THREE. I was told to "be grateful, look at what we've done for you, etc..." I was lied to, yelled at, hung up on, gaslighted and scammed. WHO DOES THIS??? No one keeps them accountable, and they don't care. Don't give your business to them. READ the FINE PRINT IN EVERYTHING THEY SELL YOU--Because there's a lot of "fine print."

Back around the beginning of 2021 Att Wireless had a promo going on for the Motorola Razr 5g if you had a trade in you could get up to 1000 bucks off, so at the time I had a note 9 that was in basically new condition and Att told me that they would give me 900 off the Moto Razr 5g if I traded it in. So I paid off the Samsung note 9, they sent me everything to pack it up and ship it to them. So they shipped me the Moto Razr 5G and they told me it would take like 2-3 billing cycles to see the credits for my trade in. So I waited and would check in with them to make sure they got the phone and everything was good and they kept telling me, "Yes you got the promotion you'll get the credits." So like 5-6 months go by and I wasn't getting the credits for the promo. So finally they had to open a case to review the promo I should have already been getting.

I traded in my iPhone 8 for the 11 Pro Max and was told I would get $700 off for the trade-in with auto pay. So, that would leave me with $400 to apt the phone off. Well it’s been over a year and well over $400 paid and was told I still owe over $600 to pay the phone off. I have spoke to several people only to be passed around to the next. I want to leave AT&T, but I have this hanging over my bill. Thanks. People please make sure they explain in detail because they will lie and rip you off.

AT&T the worst cellphone company. I asked for a lower charge on the cellphone service and when I received my bill it was over $30 higher. Called customer service and they refused to correct. Also, when I changed service due to them lying to me, I changed in the middle of the service date and they charged me for the full month. If you cancel your service one day into the billing cycle date you will be charged for the full month even though you cancelled your service. Plus, you cannot not use your cellphone because the service is disconnected. So you are paying for a full month of service that you cannot use. THIEVES.

This is the worse company on the planet. I tried to switch my wireless carrier to AT&T and it was a nightmare and I spent over 20 hours while they made mistake after mistake. They took my order to switch my four existing numbers. Then they lost the order. I called back. They sent me new SIM cards for 4 new numbers, not my old ones. Went to service center. They said they would be able to make switch but it may take days and they had to cancel original order and start over which may interrupt my service during that period. Then called to just cancel order. They billed my $289 and threatened me with collection for something they screwed up. They are thieves and incompetent. I paid it to protect my 830 credit score but I will never, ever do business with AT&T wireless. I would rather use a landline than deal with them.

I like Sam's Club but their partnership with AT&T has to go. I contracted with AT&T at Sam's Club. They promised me $110 a month for three phones and the same coverage as Verizon at least in my area. On top they explained I had nothing to lose with a 30 day trial. Sounds good right! Well... I had a weak signal at my house and 10 miles of sparse to no coverage on my way to work. So I sent it all back and thought that was the end of that. They did a $380 direct debit to my credit card. Well... Attempted anyway it so happens I had an issue with that card and it did go through. So I called them and reminded them of the 30 day trial. They apologized and said they would take care of it and sent me a receipt saying the same.

I hired ATT internet service, in theory it was going to be installed on September 17th, today is October 7th and they've been rescheduling my appointment, as of today I have no clear answer when will they fix their technical issue; I have NO internet service from ATT and I am trying to work from home.

Upgraded cell phone through AT&T service over telephone using third-party vendor. This person got my credit card information as I had to pay the taxes on the phone prior to them sending me the upgrade for me to exchange and send back. Within two weeks of my credit card details being shared with the third-party vendor, a charge for Over $500 was put onto my debit card, claiming to be AT&T ( mimicking AT&T’s normal monthly statements almost to a T using their phone number (correct) and details in the batch charge) which was authorized and then two days later cleared.

Have had ATT x 25 years…used all over the world with great service…was a flight attendant. We currently are living 20 miles from EL Paso, TX. Why do we have 1 bar of service?? Not like we are in Africa or Antarctic. Please help us!!!

I have been with AT&T for 7 years. I am very satisfied with their service. I will highly recommend them for cell phone service as I never had any problems with my phone I bought there or the great service they provide.

The network seems to be ok, however, their data on the LTE is awfully slow. I have used their customer service a few times, and have been well pleased with it. Their choice of phones is good, and service in rural areas is great.

I've been with my cell phone company for 4 months after switching from a company I had for several years. I've had nothing but bad experiences with them. They turned my service off not for lack of pay but for lack of me using my phone daily. Had to go through a million different things to have it restored. Now I feel as though they are spying on me.

Dropped calls are rare, we have two lines and the my service from AT&T has been uninterrupted throughout the last five years. I've had AT&T since the last 1990's however AT&T's big investment in the early 2000's has really paid off with their ownership/investment in Fiber optics. Finally, from what I understand, AT&T leases access to their cables/systems to the other large carriers.

I have been with AT&T for 25+ years and I wouldn't have service with any other provider! AT&T provides great service & I have phone & internet service almost everywhere I travel. I also have internet service through them at home & I very rarely have any issues with it, as well. AT&T is coverage is vast, service is next to none & I would recommend them to everyone.

My cell phone bill is ridiculously high! My cell phone bill with 4 people is literally almost as much as my mortgage. The great deals are for new customers but not for loyal ones! Between having to upgrade, pay for additional storage, etc., there is no reason we should be paying this much for service. Hidden fees, taxes, etc. I wish I could change providers.

I switched from Sprint to AT&T when T-Mobile bought Sprint. With Sprint, I never had better coverage than with Sprint. The sales rep at AT&T told me I would love the coverage and it was on par if not better than Sprint's. 90 days later I’ve never in my life had worse coverage than I do with AT&T. After I went in to complain the same sales rep laughed and admitted that they have one tower for my County and it was low priority. He laughed and said he can’t even get reliable connection in his own store.

Great cell company with flexibility, the payments are better priced than most companies. Also the phone selection is very good and a wide range of choices. Also it is very simple to get things fixed and the different plans that fit each family.

AT&T was seemingly a good bargain when I first signed up, but after being with them several years I feel like their prices are getting really inflated. My bill for cell phone, TV, and internet combined was over $500 until I called to attempt to disconnect from Directv. They offered me several discounts to convince me to keep the Directv service, but the bill is still right at $450/month which is outrageous. To further compound the issue, I learn that my twin is only paying $400/month for the exact same service, but with one more additional cell phone line than I have. This discrepancy along with the overall bill amount has me truly reconsidering my continuing service with ATT.

I have been with AT&T from the beginning of cell phone experience. They have helped me many times with questions and/or problems I thought I might have. They are ALWAYS courteous and helpful no matter what my question might be. I have very good reception on my phone and use it for many various reasons.

Great company for real for me and my family for over 15 years now, Never had a problem with the service and timely receive great deals on upgrades to newer phones with great discounts and I have had phones with other companies listed and when I had the chance to get a account with AT&T CELLPHONES I JUMPED ON IT.

Every time I have been talking to someone at AT&T they have been very helpful and nice. Help in any way they could. Have been with them for a long time. I would recommend them to everyone. They are there for you.

We just upgraded 2 iPhone 10’s to 2 iPhone 13’s. A total trainwreck. Took over 7 hours on phone, a trip to Apple & then to AT&T store & then back on phone for another 2 hours to get phones activated & set up on a plan that is $20 plus more a month than what was quoted to us when order was placed. Was told by customer relations that they were sorry about the inconvenience of the misquote but there was nothing they could (would) do. Basically screwed for next 36 months. The irony of the whole deal is this is the second time this has happened. Also had a “misquote” when we got our iPhone 10’s through them. Would love to see them investigated for unethical selling practices and a class action suit brought against them.

I hope to have enough space for my review!!! Order #1 placed online and canceled because they couldn't verify it was me. Order #2 talked to a rep on phone and a day later canceled because they couldn't verify it was me and asked that I go to a store and show my ID. Order #3 placed in store and had ID verified and next day order canceled because they couldn't verify it was me. They asked me to wait until the iPhone 13 is released and to place the order then. Waited until phones were released and placed order Friday morning. Mid morning Friday order canceled for same reason as mentioned above. Order #5 was called by a supervisor and order was successfully placed. Phones were delivered to wrong address on Monday and I called and ATT generated a lost in transit. Person that received phones was kind enough to deliver phones to my home as correct address was on label and wrongfully delivered by USPS.

Service interruptions, data slow down, customer service is garbage. Bills are never correct. Hold times to speak to reps are ridiculous and when you trade in your device, it starts a new billing cycle throwing your bill off and that credit they promise on trade in doesn't get applied to the new phone but to the bill that's now higher because you upgraded and changed your billing cycle.

I've never had a problem with AT&T cell phone/service. I was introduced to it through a relative who loved it because you could depend on them. She was right. We've enjoyed it for eight years now.

Phone connectivity can be great but their sales people when you go in to get something as simple as a new Sims card and the disable your phone even though it was working fine a few seconds before. That has been my experience multiple times.

AT&T is inhuman. If you lose your job you call AT&T for payment arrangements. You're out of luck with AT&T, and AT&T keeps adding up what you owe. AT&T **. Would not recommend this carrier. You have dropped calls. Internet connection is lost when traveling. Animation voice when you call AT&T ** until you can get a live advisor.

I recommend AT&T will. They are very business minded. They are they were 24 seven and they meet all my needs. The customer service people at the store also very Helpful and help you sort out any problems you may have with your service.

AT&T is pretty sufficient in what they do, the mobile data speeds are quite fast and I don't notice any slowdowns along the way. Call and texting is a breeze, no problem. Never had any issues with AT&T before as they are pretty good with their customer service when I need support for any of my lines nor just an overall consultation.

If I could give them zero stars I would. I had been with the company from 2015 to 2021. They were charging me so much I couldn’t keep up. But I paid the bills and switched to T-mobile. T-mobile is way better and half the price. I even bank with them and switched to their WiFi because they are so much better. I didn’t initially realize I still owed $164 dollars until it landed on my credit report. A company I was working with initially disputed it. ATT sent an itemized bill with a bunch of useless crap they say I owed. This company is notorious for hidden fees. They added a $29.99 fee for collections. I gave up and I called to try to pay it. They are flat refusing to take it off my credit report. This company hates its customers so much that they are screwing my credit for 7 years over $164. I would never support this company again. I hope they go out of business.

I have had AT&T for about 15 years now. They have better than others on their packages and phones. The service has always been superb, when others lose service, I never do. The customer service is above the rest, and many other companies could take lessons from our AT&T representatives.

It is extremely sad to see a large company like ATT, with such a large percentage of employees that have an extenuating lack of knowledge for the assistance of an ATT customer with the questions and concerns they have. In a period of approximately 4 months I spoke to at least, if not more; about 30 customer service agents with the attempt to resolve my issues and was unsuccessful because they would with give incorrect, information, transfer me to numbers that would continuously ring and not answered, employees with extreme language barriers or they would simply hang up without resolving my issue, therefore; causing me to change companies.

When At&T won me over it was for a particular price. Each month my bill was so vastly different and they could not tell me why. Now each month they go in to credit my bill so it is the amount we agreed to. And customer service is abhorrent. My call gets shipped off to India or the Philippines where they might speak english, but the don't understand it.

Been with them 5 years, no customer service, no discounts, terrible service areas and I’ve had a broken phone since I upgraded they won’t fix! Soon as I can I’m going to T-Mobile where I can get a huge discount.

Overall, they have been a pretty good and a dependable company. My biggest issue is when I upgrade my lines, every couple of years, they always say all these fees are being waived but I always have to call in and spend 3 hours on the line disputing the charges. Granted, they have always removed them it but the hassle of having to spend 3 hours of a busy day on the phone is unnecessary. I recommend them.

Reliable, honest, best buck for all services. You can't beat quality. When services are down Att notified all customers and when you need help they answer all questions and if you don't understand something well they are there to explain in detail. I have used all companies and the service and quality of service you just can't beat ATT.

They the best reception in places that nobody else does. So that's why I recommend them for anybody that does a lot of traveling around the US. This the best I can do on this. We do a lot of traveling and never had a problem.

This company is amazing. I have been with them for over 2 decades and I would not change them ever. I have gotten amazing deals and I am so happy with the service they provide. I never have any dropped calls.

Very good customer service representatives. There’s no early termination on any phone that’s in a contract so it’s too expensive to upgrade. We tried to upgrade to the new iPhones but were unable to because of this.

Have prepaid cell service, unlimited talk, text, and data. Very good service, would recommend to family and friends. Have had service for years... The company has many different plans for everyone's needs.

Always wait on hold for an hour and then transferred 5 times. Make appointment and they don’t show up, and then you call and they could care less just schedule you for two weeks out and it was their failure. I think we’ve gotten to the time of clients don’t matter. There is always another one around the corner.

Called to inquire about service, the Indian lady said she needed my info to give me the best prices... When she told me my install would cost 99 I said never mind I'll stick to what I got... She insisted a bit, but said ok if you change your mind give us a call back... The next day I get a text saying my service was scheduled... I call ATT and the rudest person answers the phone... I explain what happened. She asks my phone number and says it's cancelled anything else?... I said yes I would like to speak to a manager because this is ridiculous! She says, "I'm a manager I can put in a complaint what was the person's name..." I said you should have in the system the name of the person who set up my service without my permission!... She says, "Not in the system. I can't help you!..." I WILL NEVER USE ATT AGAIN IN MY LIFE AND WILL TELL EVERYONE ABOUT YOUR DECEPTIVE TACTICS!!!

Salesperson was great! Answered my questions about how my future billing would be and helpful in setting up my new phone. Love the new phone. Received 1st bill and it was spot on from what the sales person told me.

I have been with AT&T over 10 years & I like the way your account is set up & they don’t charge you for everything that you use unless you purchase it. Never have dropped calls or problems with their billing or when it rains.

Sadly not covered any longer for Free Apple repairs or service (Expired). I wish for the price of this cell phone Apple MNCP2J/A that the warranty would continue much longer for ease of mind and monies. If AT&T's product is so good in their mind wouldn't it be fair in saying that they should stand behind their product for more coverage usage. AT&T should demand that their cell phone companies stand behind their phone company products much better.

As a wireless provider ATT has proven to be very poor especially for the amount they charge. From my home I get essentially 1 bar of service, and my home is not in the rural outskirts- it is the middle of urban Albuquerque. In calling it most always takes 3-5 minutes for a connection to be made.

I have been with AT&T since 2007. I have always been happy with their customer service. It was the best. In the past two years I can however tell something is different and not for the good. I have such a hard time getting in touch with an actual person and then automated stuff is a joke- it never heard correctly and you get redirected I. Circles then the call disconnects - ugh. Honestly when it comes to getting in touch with someone on the phone I feel humans work best.

Every time you call customer service it takes forever to get anyone on the phone. When you do half the time they can't help you that much. It's not that way every single time but for the most part. And not to mention some of them are downright rude and act like you're such an inconvenience. They have all these hidden fees that you have no clue about. My bill gets higher and higher every few months. I can't switch providers because of where I live. They are the only service that works at my house.

ATT I don't really have any problems with. Just wish it had more packages that are cheaper or package just for one thing. Sometimes only need one thing but you can't. Gotta buy a whole entire package. That's my only downfall with ATT..

I have used AT&T (fka SW Bell) since 1996. They've always had the best coverage area. Challenging to reach sometimes, but never a problem getting issues resolved quickly. I'm sure there are other cell phone companies that are cheaper but coverage area is important to me.

Services overbilled each month. Customer service no assistance non professional services. Tried to receive assistance in overbillings. VIP: Competitive Services, with other carriers requested to Match T-Mobile rates for Seniors.

Through Walmart we were sold a package for $45 a month only to find out there is no such package when we were billed $60 for the monthly charge...$30 for activation (which we weren't informed of upon signing up)...and will be charged $45 to cancel the account (which we were told was charge free). When I contacted AT&T and spoke with a supervisor, she apologized for all of the misinformation and said "I wish we could honor the package you were sold". Gee, what a novel idea - honor what you sold.

Not reliable! I used to live in the South Port Apartment (Belleville, Michigan) and AT&T was the only option for the Internet. So, I had to make an account during my stay. After 5 months, I moved to another place and I DID return back the device to the company through Fedex (as they mentioned in returning structure). Last night, I noticed they gave my information to a collection agency to made a new account regarding I have never returned the device back and claimed the fee (120$). They reported it in to my Credit Karma to affect my credit!!!! Who are these people??? Unbelievable!

Where did their customer service go? It takes an average of 8-15 minutes to get in touch with a real person when you have an issue with your account. But then that real person is not the right real person. So they transfer you back to a machine. Then another 8-15 minutes later you get in touch with a second real person. But alas, that real person is also not THE real person that you need to speak with, so guess what? Back to the machine.

AT&T Prepaid is fine if you have no issues, but if you have a problem, getting help is nearly impossible. Being on hold for over two hours to get technical help to activate service or troubleshoot lack of service, only to be placed on hold continuously, given the run-around, continuing to not address the issue, telling you you'll have to wait 24-48 hours to before a technician MIGHT be able to call you (but your phone service isn't on so...) or MIGHT email you. It's the worst customer service ever.

Back in December 2019 I got new cell phone service looking into paying around 130 for three lines, with our own phones. The representative at the store sold us exactly the plan we were looking for (according to him) but with new cell phones included! Then when we realized (less than a month) we were having to pay more than 300 dollars per month, we went back to cancel, because that was not what we were told. It was way more than what we were expecting. So we cancelled and we returned the new phones, We got a receipt to prove it. But now we are being charged with close to 3,000 dollars. Because according to ATT we never returned the phones. Now I have been sent to collections and I have gone back and forth to the store, and nobody can help me. The representative at the store tell me that the manager is going to resolve it and they never do. I call ATT and nobody can help me. I am so tired!

My husband and I switched our service… My husband and I switched our service from Verizon to AT&T on Thursday September 2, 2021. We had two iPhone 12s shipped to us. First problem the phones wouldn’t activate so we had to call the 800 number. Of course the person spoke horrible English so he was very hard to understand. When it wouldn’t activate we were transferred to another person whose English was even worse. After 1 1/2 hours the phones finally were activated. After setting the phone up my husband's wouldn’t get internet nor could he use data. So..back on the phone to customer service.

Bought new phones from AT&T. (SATURDAY) GALAXY S21 5G. Transferred from old phone all files music pics etc... After transfer all music and pics wiped out. Annoying and negligent on their part. Reinstalled my music from other computer. After this FILE INVALID came up and music won't play and it wrecked the music player. Their customer service (IGNORANCE) refuses to do anything about it besides a FACTORY RESET (WRECKS EVERYTHING). BEWARE OF THIS PHONE!!! Beware of AT&T and its deception and horrid service!

Been a customer of this company for 5 yrs. Phones were disconnected in error, their error. Service attendants (whose primary language wasn't English) refused to work with me. And mislead me several times and refused to correct the error. DO NOT SIGN UP WITH THEM. They will bill you for the full month even if your service was cancelled or suspended. After being feed up with their poor service, I tried to leave them, they refused to release my phones. I will never return to AT&T. Out of all of the carriers I have been with they have the worse customer service.

AT&T is sending out messages that 3G phones are not going to work anymore. When you inquire about it they offer an appealing option that locks you in for another 2 years when in reality you do not need to take any action at all. If you wait you will get a free phone that will work on the new network. When I inquired they said that I would save money by closing my account and opening a new unlimited plan. That decision locked me in for 2 years, added an extra line and increased my bill. They want $1200 to undo this, then I can have my free phone. Don't let AT&T switch your plan when all you need is a replacement phone.

I have been a loyal customer with AT&T for 10+ years now. They were very good when I was a new customer to them. Over the past 9 months they have been a nightmare. I have been trying to straighten out a billing issue since December. Every single time I would contact customer service or get so angry that I couldn't get a live person on the phone, I would drive to the closest corporate store just to speak with someone. I am not lying when I tell you that each time I did get to speak with someone I was promised that my billing issues would be taken care of, or I was told "Sorry I can't help you," since the error was my mistake I need to pay my bill or my service will be suspended.

They lied to me that if I trade in my phone for a new iPhone 12 Pro that I will get $700 off and I should only pay $400 remaining and can pay it off after 3 months. Now they are telling me if I want to pay off my phone I should pay $1000. Fraud. Don’t fall for it.

Lied and deceived me about everything and locked me into a 2 year contract that I cannot get out of. They are charging me 126 dollars a month and won't let me drop down to a lower package. Won't give me the gift card they promised when I signed up, and their customer service is a joke. They laugh at you and hang up on you and you can't understand what they say. Never ever again. Don't fall for their lies. Once they got you locked in your screwed.

This is the worst telecommunications… This is the worst telecommunications company ever. Bad customer service. Just bad in every way. I Have had and loved DirecTV. For 30 years. I absolutely hate that it was bought by ATT. Ready to leave Directv behind to be done with ATT. Can’t pay DirecTv bill online because they redirect you to the ATT site that has no information about my DTV account. I got rid of the ATT cell account. Gonna call another phone company and. Dish Network. Now. I’m done with ATT.

In March 2021 I added a new line for my daughter. I was looking on the website for what phone to get. AT&T was offering an iPhone XS for 30 payments of $5 per month ($150 total). I had a question about the new line and called AT&T to talk with customer service. While on the phone they said I could complete the order over the phone, so I did. Fast forward 3 months and I am being charged $30 per month for the new phone. I did three online chats (1 hr each) with AT&T to question the charges, each time I was told they would correct the problem and I would receive confirmation via email. I did not receive any email confirmations, so I called AT&T. After many calls, transfers, disconnects I learn that because the order was processed over the phone, the discount does not apply and there is nothing they can do. I will be charged 30x$30= $900 for a phone that was supposed to cost me $150.

This company is a joke. They don't care about their customers, they have people working in the middle east that promise you stuff over the phone and then they don't want to honor it. In my case this person promised a $20 discount for bundling 2 services, and it took them 3-4 months to bundle the services, and after that when I called to get my discount, they said they don't offer the discount anymore. I asked them to go back and listen to the recorded conversation, and they said the conversations stay on their system for only 30 days, are you kidding me? Bunch of incompetent people and I'm just waiting for the phone's contract to end so I can leave this stupid company. Be careful with this company, run away!

So I canceled my wireless service on March and for me to cancel my service I had to pay my mobile device in full, in which I paid $760.00 and when I put Sim card from new service the phone was locked, so I went to AT&Tcom/unlock and did everything and it said it cannot be unlocked cause I still had a balance due, so I paid it in full and ever since I have been calling AT&T so my device can be unlocked and nothing is done, been calling almost every day, so what's the point of me paying my device in full plus my due balance if I cannot use my device.

We have received nothing but bad service from AT&T! They do not communicate with you and the services are not fixed and they want to charge you money for nothing! Our internet and landline went down for two days and was "temporarily" fixed. He got us up and running but said it was not permanent and would likely go down again because it has to do with the boxes outside - birds poke holes and destroy fiber optics. Someone was supposed to come out a few days later (Sunday between 8-12), but no one ever showed up or called.

I switched over to ATT from Tmobile to get better service and pricing. In the beginning it was great. Att has their people constantly trying to upgrade you. That's where I made my mistake. They claim this and that and my bill grew more and more. When I tried going back to what I started with home internet my bill was awesome, then they upgraded me and my bill doubled. They told be my discount would be removed and blah blah blah. I also switch to their cell phones. A bigger mistake. I purchased a Samsung Note 20 ultra. This phone has been a constant problem since day one. Wifi kick off a lot, called customer service about my 6 week old phone and they want to charge me to get another and charge me to send a new phone. I got better service with tmobile. Then the lady who started my phone account I told her it was for business, she put it under a personal plan so she could get her credit.

I was offered a plan that was never implemented, month after month and hours and hours on hold with billing, customer service, retention and whom ever else they transferred me to, they could never get it right. I was finally offered to return my phones and leave AT&T because I did not want to pay the additional $40 per month per line that I did not sign up for.. I found a place where I could file a legal arbitration complaint. Someone did get back with me and told me that was a deal that could not happen and they do not honor false information by sales people. After my urging to please listen to my conversations with 2 different sales people and at least reprimand them for giving false information. He said he would look into it and get back with me with in 24 hours. After 2 days I emailed him with no reply and figured I should begin my search for new provider and phones.

We had no issues until we had to cancel our service because we were moving out of the country...but then again, we never had to contact customer service before. I called the beginning of June 2021 to tell them to cancel our service on June 30. I called again mid-June to confirm. To make a long story short, they didn't do it and I got a bill for July. The catch? We are living out of the country and can't make calls to them and "chatting" online isn't sufficient as they told me "we are certified to make a reimbursement, you have to call". They claim we used our phones in July and have to pay - we took our chips out before July so there is no way any of the phones were used. They claim I didn't call in June, when, in fact, I had two other agents confirm that I did call. Twice. They play games with you, they claim they "can't do anything about it", and they flat out lie. It is still an ongoing saga and I will NEVER use AT&T again.

I have a wireless plan and a bad sim card. Tried going into an ATT store and was told to call customer service. Five calls later (35 minutes, 45 minutes -- on hold; 25 minutes spoke to a rep, but was disconnected; after 39 minutes on hold, told I could not be connected at this time; called twice more a number that stated it was available 24/7 and got messages that I could not be connected at this time.)

I have had At&t unlimited for about 8 months, and for 2 months now they are trying to charge me for a second phone, second phone service plan with all fees including phone purchase installment, insurance installment, upgrade installment, taxes, etc. as well as a random $50.00 restocking fee for? And of course, two $40.00 reconnect fees...They turned off my service to my actual phone and didn't turn it by on until I made a payment if I didn't pay a big part of this fraudulent line's past due bill.

You can buy a device from anywhere and these days they all are the same. It all boils down to who gives you a better experience. All AT&T offers are lies and deceptions. DO NOT BELIEVE anything that sales guys are saying in the field. For their billing to normalize it does not take 3 or 4 months as they put it in the field after all credits applied. Mine has been going on for 8 months now and still wrong. Knowing this and you fall for AT&T deals, it will be your own fault. I'd have to deal with crappy deal I got for another 22 months before I can dump them. Everything sales guy who was a smooth talker said turned out to be a lie. Signature plan, data plan, device plan and credits, all lies.

ATT customer service is subpar. I have been transferred to several departments. I’ve been hung up on. And a store representative stole my trade in and one representative can find the information but no one else can seem to find the information of the missing phone.

This review pertains to my AT&T Prepaid experience. TLDR; AT&T has GREAT coverage, customer service is OKAY at best when it comes to keeping you as a client and keeping your money, however they are BAD at everything else. In relation to the actual Prepaid service: I have been an AT&T Prepaid customer for many years! I had recurring AutoPay ON, for the $30 plan. It came out to be ~$25 with AutoPay discounts. This included unlimited talk and text with NO data! After years and years of paying for this plan with no data, I had to update payment info. I decided to look at plans at the same time. Turns out, the $30 plan now includes 2Gb or data! They didn't tell me at all! No clear indication, no email telling me of this "free" 2Gb I could've had already. After a month with 2Gb, I checked again. For the same $30 now there is 5Gb! What a scam...

Bait and switch contracts. Terrible manipulation tactics! Terrible customer service and response never came. Fraud, Fraud, and Fraud! They love sitting on the other end of the line after you’ve asked a question, like why was my plan changed? What is my plan? No response? They switch your plan to the highest one! You are the administrator but you're not…they are con artists. They won’t address your trouble, instead it’s trying to sell more product! Overrated and please Google their bad reviews and see their lawsuits for yourselves.

I got an upgrade on a promotion 11 months ago. Everytime I call them they say they working on my promotion. I paid my Galaxy S9 back to them after paying $900 and got the Note 20 5G. I needs my promotion and plus bill keep going up.

I switched my wireless service to AT&T. I was talking on chat to an online agent when I switched. The agreement was and I explicitly asked for an international call plan to be added. It never was so I made calls overseas and when my bill came it was almost $2000. I called immediately and spoke to a support person. I explained what happened and she said she will add the international plan and file a dispute for the charges. I checked my account online. There is no change in the amount due and no international plan was added. Again. And all the overseas calls I have made since I was told the plan was added is still charged at the ridiculous standard rate.

Had a terrible experience with the Montgomery PA store, the salesperson mislead me, I went to get a new phone because my old phone was no longer holding a charge. It took 3 hours to get a new phone, which is ridiculous, as I was leaving the salesperson told me he added a 3rd line and when I told him I didn't want it, he said just cancel it. However, it isn't that easy because they attach the installment plan to the new line and if you try to cancel it they charge you for the whole cost of the phone.

This company lies and makes up different scenarios each time you call. They also conveniently lose the records of phone calls and emails when they give you information about your account and tell you about changes. I am stuck with an extra phone line that I never ordered and am not getting the promotion on a telephone I was told I would get when I ordered the phone, in an email, and during a phone call to customer service. I thought Verizon was bad and I would give Verizon 5 stars over ATT customer service. At least Verizon owns up to their mistakes and makes things right.

I was the customer of ATT for almost 11 years. But when I moved to another location they had very BAD to no coverage in that area. I called them. Submitted online requests multiple times related to bad/unreliable network but they did nothing to resolve the issue. Finally, when I discontinued the services just after 24 hours being into my usual billing/service month, they charged me for entire month. Never going to return back to ATT again.

AT&T wireless...still the same crappy customer service and misleading sales tactics after all these years. Got new AT&T wireless service from a kiosk at our local Sam's Club, long story short, AT&T has not/will not hold up their end of the agreement as far as promised discounts i.e. Military, Sam's Club. They have charged me 3X what I was quoted on my first bill. My next two billing cycles dont/wont include my discounts either. So basically in 4 months I might see the discounts. They promise to "reimburse" me once the discounts start. Why not just charge met the agreed on price ATT?

AT&T is a very greedy company. They do not care about their customers. I had gone to cancer. Was out of work for a year and they would not even remove one late fee under the circumstances that was very valid. I cancelled their service and I just want to let others people know so that they know what they're getting into when they're going to do business with AT&T.

I have had AT&T for a very long time. My bills even after I paid off 4 phones fluctuate crazy amounts of money per month. One month $211 next month $274 etc. at&t is the masters of billing manipulation. I was on hold today for an hr straight transferred 5 times. I got different negative responses from them all. I closed my DirecTV and I'm now closing my at&t wireless. We have way too many service providers now that you know what you're paying. At&t is a scam. Straight scam! It's sad that it's even allowed. Shame on me for overpaying all these years!

I have had ATT wireless for well over 2 decades. It has been up and down as for customer service. This current failure to refund us and credit overpayments or they will destroy our credit is reprehensible. Started in Nov. 2020 and continues through present. We have not been credited for our returned trade in phones. They bill us for $76 + extra per month and keep telling us it is resolved. Numerous calls and being told it is resolved and yes we agree owe you does us no good as they say wait another 60-90 days. (Call and repeat!!!) Ask for a hire level of management does you no good and the ability to speak English to you so as to be understandable get worse. Actual cell service is only reason we remain. Staying may only be until if and when this gets resolved as they hold all the cards in this relationship. Consumer rights be trashed.

Worst service and wireless cell plans ever from ATT. Never believe the plans they have posted. I had 2 lines with them and had one switched to VERIZON for better pricing and better customer service low bill with the same unlimited perks... Bill never changes and I dont have to auto enroll for any deals. Att bill was always too high and nobody could explain it and when I kept the one line with them after the switch it was supposed to be for 60 a month but noooo.. Received surprise bill for 80 and was told it's a 20 dollar charge for no auto enroll!! The lies this provider uses to try to lure customers is pathetic... Also the service is bad for all of Southern Cal people and for international... DON'T USE ATT!! Calls dropping left and right and always low bars... Going today to get this second line switched to another provider as well. Should've just switched both!! Lesson learned ????

I went overseas, text stating international data, called AT&T who assured no charges are being processed. Got changed $356. Filed a dispute, denied dispute because worker failed to document why the dispute was submitted. Asked for supervisor who states his supervisor is the one who can process refunds who is in a meeting and will call back. But supervisor agreed and acknowledged AT&T error. NO call back so I called back in. Informed I need to contact international department. International filed another dispute and offered 1/2 $178 refund. I refused 1/2 and ask for a supervisor. Supervisor wouldn’t hear me out before yelling and hanging up on me. After many years of business I am DONE WITH AT&T.

Recently made a payment online via At&t website. Have paid this manner for over 10 years. Received a confirmation code of payment and email confirmation that payment was made 06/07. Payment was never pending with bank, nor was ever collected or applied to At&t account. Called to inquire. Told via agent, email, and even escalation, that I needed to "PROVE" I had submitted the payment. It is in their system, they even read me the original confirmation code to confirm I had the correct code.

My number was ported from AT&T to T-Mobile without my authorization. I was lucky enough to catch it before the number was in use and got T-Mobile to port the number back to AT&T but I lost a half day of time having to take care of this. I'm seeing people that haven't been as lucky and lost a lot of money. But this is what happens, someone contacted AT&T got my account information and stole my number. AT&T's security measures are very poor and scammers are using this method into hack your phone. Afterwards you don't know who has your number or where it went and there's nothing you can do because they are acting as AT&T employees and using authentic credentials to get your information or it's simply just an inside job done by AT&T workers. Either way your phone is not safe and given how much our phones is tied to so many things the impact can be massive.

I have been with AT&T for over 20 years and because the prices continued to rise and because they are a very "Woke" company, I decided to cancel them and go with someone else. I had originally transferred 4 numbers of 5 lines to another company and when I called to cancel the 5th line, I was on the phone being transferred to different departments for 2 hours. I was hung up on twice and the sweet friendly attitudes that I normally got when I called before, became nightmarish "what do you want" attitudes. I have never experienced such terrible and unprofessional behavior from At&t in the last 20 years. I will say that I also called and canceled My Direct and I got the normal professional and nice customer service from them. Because of this bad experience with the phones, At&t will not get my service again.

We had our company numbers, eight of them, with AT&T. We moved to a city next to our current location and asked to move our numbers on a specific date. After 5 different calls, one saying they could not, another saying they could and visa versa, they committed to move our phones on our move date. That date came and went and after about 50 calls over 100 hours and about two dozen different people (one even said they did not care about our business) we are now 2 months later and still cannot get our numbers released. In the meantime we hired Comcast who hooked up our phones in 1 week. They cannot get our number since AT&T is still unable to release them. Daily we make a dozen calls and still cannot get help. They say they will call back and do not. They say they are not the right department and cannot get us to the right one. We will NEVER use them again and still they are holding our numbers hostage (we have had them for 40 years).

I was lied to about my plan details and cost and when I tried to get out (13 days in) I was told I have to stay with AT&T for "at least 60 days" to get my phones unlocked. My phones are held hostage until I pay the ransom determined by AT&T. Stay away from this dishonest company. They talk a good game but it is a shell game to steal your money.

Worst company ever!!! I tried to switch over my daughter's phone carrier and when we found out her phone was locked thru her original carrier-Cricket they still billed me even though we never used AT&T service. They are scammers just trying to get people money!!

Every month, when my phone bill arrives, the cost goes up and the service goes down. I am currently traveling in Mexico and was trying to make a medical appointment and couldn't do it. I have spent 3 hours of my day on the phone. Two of the phone reps were great, but the one male rep was simply nasty. Once I'm back in the US, I am most definitely switching to another phone service. This one is the very worst. I've had to go through this six times in the last six months or so, and I got an $11 discount and that was it (the guy I was talking to didn't care). Not recommended. In fact, I encourage you to do research and find a stable phone service that doesn't cost an arm and a leg and where you get attitude and poor service.

I have ordered home internet, and porting phone number online to receive the rebate reward offered by AT&T. ($250 for home fiber, & $250 for each line) The day I have the internet installed the account manager (Brian ** Pooler, GA) was at my house setting up my home internet account, and he Offered me help with a sim card, it was nice of him, however I ask if he is not going to interfere with the reward and he said it should not affect it. After almost two months I called the reward center about the status of my reward. They told me I was not qualified because the order was changed to home order instead of online. Customer care advise me to contact the Sales manager via email to solve the issue, but never responded. So, the conclusion is: NEVER TRUST AT&T REP OR CUSTOMER CARE.

I called in asking if I bought a phone if I can transfer over to AT&T service. I was then pitched to their promotion in by their phone. The sales rep tried to sign me up for a phone when I did not authorize it and shows that he placed for the wrong phone.

AT&T: The worst company in the world. I have been forced to use AT&T for over 20 years due to them monopolizing my neighborhood. I have been trapped in 8-18 mbps speeds. I have reported them to the FTC, gone to office of the president, and spent thousands of hours on the phones with them due to disconnects, subpar service, incorrect billing, the list goes on. One Source just started offering copper and fiber in my neighborhood. I switched immediately! The nightmare with AT&T however, has not ceased. They are forcing me to pay for another month of service though I disconnected my service and am not in a contract. STAY AWAY FROM THIS COMPANY. They are literally one of the worst companies in the world.

January 16th, 2021 I entered the AT&T store in Slidell, Louisiana to purchase a pre-paid plan I found on the company website. I called ahead to verify I could cancel my current service (Mint Mobile) due to MMS issues and start AT&T that day. After one hour and 45 minutes in the store I was first told the plan I called about was only available if I went home and ordered it online. This after I had to cancel my Mint Mobile plan prior to being seated in the store. Now my option was to pay a higher price plan available in the store or go home, order online and be without a phone for 3-5 days. I reluctantly went with the bait and switch higher plan. The AT&T rep (Damon) took my credit card and walked off.

After years with Verizon a decided to go At&t. This has been the worst mistake I ever made. I was charged 138 right off the bat. Next my first bill $463. I called numerous time after I was told I was going to get my employee discount 80% from Walmart. My bill was supposed to be $57 for both line before tax but now they just apologizes but no one takes responsibility knowing they told me this just to lock me up in a two year contract. Completely waste of my time calling over.

My name is Vianca ** and I will like to inform you that I’m writing these for my own records if I have to get a lawyer and file a case against your company. It not going to be easy with me. Your company just pays people to false advertise and get the in these contracts that we don’t even get to see while your third party do all the application filing then we get reported to our credit because we don’t want to be overcharged in your company so then you report us to the credit bureau to get negative marks. I know all about your retention team. "Loyalty Department" on a payroll to keep the customers in to get overcharged. So please do me a favor and someone, anyone needs to call me at **.

Upgrade performed Dec, 2020 in store in Simi Valley, CA. Received new phone by mail end of Dec. Mailed it same day! They received my old phone Jan, 2021. Today, 4/8/2021 12:30 pm PST they have not yet processed my return nor credit!!! Spoken to reps/managers and there is no sense of urgency. Their infrastructure of service has failed!!! Lost a very good customer forever!!!!

After almost 18 years with AT&T wireless service I am forced to cut the tie. The reason is pretty simple. It is due to their poor customer service, un-helpful management and not to mention their outrageously high service rates. While their service is ok, their agent mislead customers to add plan that supposedly would reduce my monthly cost, instead it went up. Furthermore, the hotspot service was removed from the plan without any mention by the agent. When I called their customer service to ask why the bill went up (when I was told it would reduce monthly cost by $40), another lovely agent said all the right things. However, she was not able to help, but would transfer me to a "loyalty service department" and they would be able to take care of me.

My husband and I went to the 2900 Los Feliz Blvd AT&T branch in Los Angeles on 1/18/20 as the store had a "promotion" (Bogo Promo). The promotion consisted of purchasing one iPhone, and getting the second one free. We already had an AT&T account and two iPhone 6's (my husband has been a customer since 2006). We traded them in as part of the promotion, and were given the two new iPhones. The "salesman" ** said that our initial bill was not going to reflect correct amounts and that it was going to take "a couple of billing cycles" until we saw the corrected charges for the promotion. A few months later we called ** as the bills kept showing that we were being charged for TWO brand new phones as opposed to only one. We kept calling and calling, we kept visiting the store, and * kept saying "just to wait" for the charges to adjust eventually on our bill.

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and the premiums. Total scam. They belong in jail. If you file a claim I suggest you educate yourself so you don't get scammed by this fraudulent process designed to confuse you then exploit you and steal your money.

I have ATT Prepaid service since 11-2019. Nov of 2020 I changed the bank account that my autopay comes out of. Since then, auto pay never happens & I lose phone service. Each month, since then, I have contacted ATT & they put the payment thru manually. No customer service person will help to solve the original problem. The problem is, that auto pay doesn't work. There is a misconnection between ATT & my bank account. It is not the bank. I have researched that. All customer service people will not help or put me thru to anyone that can fix the issue. ATT tells me that it is not an issue, but autopay still doesn't work. Each month, I spend at least 2 hrs on the phone, trying to fix the issue & it never happens. I just get the run around.

In Sept 2020, I called in to make a payment for my bill and update my address since I recently moved. The representative who assisted me said since I've been a loyal customer for 5 years I qualified to get "3 NEW SAMSUNG A19's for FREE". I told her I didn't need any new phones and she kept trying to give me the phones. She said all the phones are FREE and all I had to do was pay a shipping fee - it was around $35 for all 3 phones. Again she said they were FREE and I could have them in case one of my phones needed to be replaced. She also stated if I didn't like them, I could send them back. Again out of skepticism when it comes to corporate marketing strategies- I asked her what's the catch and she said there isn't any except the shipping fee. Otherwise the phones are FREE and mine to keep for being a LOYAL customer. Sadly, I fell for it.

On November 5, 2020 I upgraded a phone line with AT&T Wireless during a promotional period where a trade in would result in a billing credit equal to $800 applied over the course of 30 months. The trade in was completed and confirmed by AT&T’s trade-in department as received in the correct warehouse on December 30, 2020. When I still had not received the billing credit by the end of January the trade in department instructed me that it would be processed any day and just continue to check back. The trade in had still not been processed by the end of February and after pushing the issue with AT&T they agreed to submit a form that would resolve the issue in 48 hours. The problems really began after this with representatives that would hang up on me and refuse to answer my questions.

They've screwed up 3 different phone trade ins since I became a customer 5-6 years ago. This latest one has been the worst. I've been trying to get my bill corrected for 7 months now, and every month I have to spend 7-9 hours on the phone just to get an update on why they haven't made things right. Then, they'll tell you "It will be FOR SURE fixed next month, we promise with all of our hearts". Here I am, 7 months later.

I have been with At&t for a long time now. I had a plan that over time I went into a store they said, "Wow! We as employees can't even get that good of a deal." I would say, "Yep I know so do NOT change my plan." Well you know where I'm going now. I had an unlimited plan that included all data, all cellular, etc... Again they were always trying to upgrade then I would say, "How is that an upgrade when you take what I have and give me something worse?" "Well um you're right. What you have we don't offer anymore and only did for a short time period." "Yes I know," I would say.

I transferred cellular service from Verizon wireless August 5, 2020 enticed by a $700 offer to trade in my and my wife’s cell phones and port our numbers to AT&T wireless. The offer was supposed to go in effect 60 days from the date I signed up. I have made numerous attempts to get AT&T to resolve this issue, they even gave me a case number and promised it would be taken care of by January 4, 2021. The case number is **. I am getting the runaround but not the credits for moving my services to AT&T. I am a retired 70 year old on a fixed income and what I am paying AT&T is more than what I would be paying had I not left Verizon wireless.

I purchased 2 phones on the same day with the same device discount promotion. After a few billing cycles, I realized I no longer receive device credits on one of the 2 phones. AT&T constantly drops the device credit on the bill so I had to contact them every month to receive the credit (Quite frustrating). Recently I talked to a service manager, and he created a ticket in which he agreed to refund for a 4 month worth of missing credits and ensure that future credits are deposited correctly. However, next day, I got an email indicating that the case is closed without any explanation. I need to start over and it’s FRUSTRATING. What a poor system with a terrible and irresponsible customer service!

Review for AT&T Wireless. I purchased the iPhone 12 mini through the AT&T website 2/1/21, using their trade-in deal. Chatted with an AT&T representative online that same day BEFORE purchasing to verify if our current plan was eligible to receive the trade-in promotion [documented conversation by taking pictures with phone]: I specifically inquired if our 'unlimited text/talk' plan was included in the promotion, even though our plan does not include 'unlimited data'. The representative assured me it was.

AT&T has been sending its monthly bills later and later. This month my bill arrived 3 days before its due date. No way my payment can travel across several states in 3 days. To be clear, this is intentional and not a USPS problem. The rest of my bills arrive at least 10 days before payment is due. AT&T has been a week or less for some time. 3 days is beyond the pale. They want me to go paperless or they want to collect late fees - probably both. So if you prefer paying bills by check you need to take this into account when choosing your carrier.

I just purchased new iPhone 12 from At&t. Salesmen was very nice but would not give me a 25 $ credit for my existing galaxy phone in order to get 350 $ off my purchase of brand new iPhone. We proceeded to call 4 different depts within at&t, including customer loyalty, trade in dept. and main office. All departments blamed each other and said they couldn’t help me. The last one blamed the computer and said she could not override it and had no discretion. Baloney. The salesmen looked it up and I have been a customer for 21 years. They all told me to go fishing. Does this sound like a bad story? Yes I got stuck for the whole 800$ for new iPhone and they told me to take my old phone home.

I would like to give zero rating, Unfortunately there is no 0 option. I don't think it is a mere coincidence that so many customers got into the same scams by these sales associates. Looks like, AT & T corporate team train these sales (scam artists) teams on how to trap and cheat customers. AT & T sales team is a big SCAM. Never believe what they say. I have been with AT & T for almost 20 years and I have traded/purchased many phones. I went to the store for a simple billing inquiry. As mentioned in many other customers, here also the sales rep said, if I upgrade my phone with 2-year contract, I would get a free phone.

I didn't think there was a wireless company that had worse customer service than Verizon. I was wrong. The customer service is so poor, I couldn't even imagine how anyone could keep service with this company. I have tried for over the course of two days to get help with an order I placed. I get told they can't help. I get transferred to automated lines that disconnect me. I never received my phone. I just want my money back.

WORST customer service EVER!!!!! I have been a LOYAL customer for 21+ years!!! I have 4 lines and always paid the premium price. I never call to complain and I have no problem paying for the service I request. I called and left multiple messages for a call back but no one could call me back as they were too busy. I would not recommend this store or AT&T. I will never recommend them and encourage you to leave their HORRIBLE service. I called their online support and they are unable to provide any additional support. BYE BYE AT&T. 56637 Van Dyke Ave, Shelby Twp, MI -- Very unprofessional and RUDE! Not interested in resolving any questions or issues. Refused to call back.

Bait and Switch Tactics! Stay way from the "Authorized" AT&T Cartersville, GA store! They are not interested in honesty in providing wireless service/products! They only want you to sign up for the next cell plan, obviously to get paid! They will say whatever to get you to fall for their tactics. Unless you enjoy throwing away money, do yourself a favor, stay away from the hassle, find some other place. You'll get ripped off here! The only thing this store seems to be "authorized" to do is Take Advantage of Loyal Customers! One other regret... I wish I could leave Zero or Negative Stars.

Basic Bait and Switch company. Met AT&T Rep in Sam's Club Kiosk - AT&T rep had AT&T Badge and said they work for AT&T. Signed up for plan promised to be equal service to my Verizon and I would get a Samsung Note20 for FREE. Now four months into billing and I am paying $35 a month per phone!!! BAIT and Screw the new customer. Called many times to AT&T and they basically say 'too bad - So Sad' --- Consumer beware. They have ignored all efforts to address issues and tell me I can leave AT&T to return to Verizon for $2000.00 or eat the costs of the phone and stay with AT&T.

1/22 AT&T offered to upgrade my phone for only $6 more than my current bill because they would give me $899 for my current phone, I only had to pay $51 for sales tax. 1/27 I was delivered the wrong phone and called upon receiving the wrong phone and was told it would be corrected. The rep had me on the phone for almost an hour, she stated she had the correct ordered. I only had to pay the sales tax again and I would have the phone in 2 days. The rep said they were placing me on hold but hung up the line!

I've had several prepaid wireless accounts with several MVNOs including T-Mobile twice and they never asked for your social security account much less required it. AT&T's explanation is that "it adds an extra layer of security." For who? Certainly not me, the consumer! Why would you need to run a credit check (I assume) for services that are "prepaid"? It lowers my "layer of security" to carelessly give out my social security number. For once I wish the FCC and government would "really" protect consumers and police these abusive business practices.

My husband and I recently went to the AT&T store to buy him a new phone. While we were there, working with an agent, a female agent interrupted repeatedly to tell us we should "upgrade" our plan to get unlimited data, because 'it will only cost $1 more" and we would get one more phone line. We said no because we had no need for a phone line, but the agent who was helping us was taking so long that we decided to listen to the woman and eventually agreed to the "upgrade." She didn't tell us we would lose our ability to use our phones as hotspots as a result. For the last week we haven't been able to figure out what was wrong, and my husband was finally told we don't have "a hotspot plan." To get the hotspot again, we now have to pay $10 more a month than we were already paying. It was a blatant bait and switch and that woman misled us completely about what we were getting.

Decided to cancel my ATT cellular plan two months back. Was promised a free Iphone11 on my second visit with loyalty service only to receive my bill and be over charged $10. Manager said there’s no record from phone call with loyalty rep that she offered the phone for free or that she promised a specific billing price that would incur until I changed plan. Att has no loyalty to customers, only to con their customers to be falsely offered something over the phone so there is no evidence of transaction to keep us happy until billing arrives. Unbelievable that there is nothing in loyalty report to support my recall of discussion.

I called this company 30 days before the closing day for our home, paid our last bill before the next cycle and they had the nerve to bill us for another month in the home we no longer resided in and reported it to credit bureaus. Now I will report them to the BBB.

I purchased a 4 line family plan with AT&T 2 weeks ago. The service has been decent so far (although I don't notice any significant difference using 5G). What I am not satisfied with is related to the seller who managed my purchase. Both, the first representative (Francisco) who responded all my initial questions on January 12, 2021, and the one who actually managed my purchase (Gerardo) on January 13, 2021, assured me that I shouldn't worry about the activation costs because they were going to waive them from my purchase as a promotion for new customers. However, after two weeks, the company neither have the notes from the purchase and an accurate billing for me yet, nor does it intend to discount the promised activation fees from my bill. I'm currently deliberating between staying or paying the amount for the phone I purchased and then canceling the service.

I have been an AT&T wireless customer for years. I haven't had any problems until recently. In the past, I always purchased my cell phones from Amazon or Walmart. I received a notice that I needed to upgrade because the phone I had will no longer be valid with the new 5G services. Because I waited until the last minute, I purchased an LG from AT&T. That was my first mistake. The telephone stop working after 8 months. I contacted AT&T and the phone was under warranty. I was quickly sent another phone. I returned the old one immediately. The next week after returning the phone, I started receiving calls that the phone had not been returned. I explained the phone had been returned and gave the customer service person the tracking number.

I have been a customer, for a very long time. This company is the worst for over billing, bought a ipad. It's been paid for over 2 months now, still being charged for a payment. Been on the phone with their billing department many times still have a big bill. Gave this bill to my attorney. They're not getting away with this, leaving this company, never to return. Terrible service in their stores, texting, and personal talk among employees is more valuable than dealing with customers. They hide in the back room when it gets busy, sports on the company television is more important than earning a honest paycheck. Employees argue over some dumb basketball loser while waiting on a issue from a customer tired, old and fed up with stupid, lazy people and the companies that value them.

Beware of AT&T's scam to 'return your old device' for a monthly credit towards a purchase of the new phone. If you don't use the correct shipping label, and I still have no idea what label I was supposed to use. They gave me a $35 credit, instead of the $900 they promised, because i "didn't use the correct shipping label to return the old device".