AT&T Wireless Reviews

First, RUN!!! Don't go to AT&T! I've been (been) with them for years. This, is what did it for me. Last year prior to my plan expiring I called to see how to renew my "Plan" as I had a "bundle of services" (cellphone, internet/cable/WIFI/Landline). I was given an offer, told when to expect it. Mind you, this is all over the phone, as COVID prevented face to face transactions. A week later, my plan hasn't converted. I call back to be told the "agent I talked to does not exist and the plan I have expired--but here's one similar..." This went on THREE TIMES. THREE. I was told to "be grateful, look at what we've done for you, etc..." I was lied to, yelled at, hung up on, gaslighted and scammed. WHO DOES THIS??? No one keeps them accountable, and they don't care. Don't give your business to them. READ the FINE PRINT IN EVERYTHING THEY SELL YOU--Because there's a lot of "fine print."

Back around the beginning of 2021 Att Wireless had a promo going on for the Motorola Razr 5g if you had a trade in you could get up to 1000 bucks off, so at the time I had a note 9 that was in basically new condition and Att told me that they would give me 900 off the Moto Razr 5g if I traded it in. So I paid off the Samsung note 9, they sent me everything to pack it up and ship it to them. So they shipped me the Moto Razr 5G and they told me it would take like 2-3 billing cycles to see the credits for my trade in. So I waited and would check in with them to make sure they got the phone and everything was good and they kept telling me, "Yes you got the promotion you'll get the credits." So like 5-6 months go by and I wasn't getting the credits for the promo. So finally they had to open a case to review the promo I should have already been getting.

I traded in my iPhone 8 for the 11 Pro Max and was told I would get $700 off for the trade-in with auto pay. So, that would leave me with $400 to apt the phone off. Well it’s been over a year and well over $400 paid and was told I still owe over $600 to pay the phone off. I have spoke to several people only to be passed around to the next. I want to leave AT&T, but I have this hanging over my bill. Thanks. People please make sure they explain in detail because they will lie and rip you off.

AT&T the worst cellphone company. I asked for a lower charge on the cellphone service and when I received my bill it was over $30 higher. Called customer service and they refused to correct. Also, when I changed service due to them lying to me, I changed in the middle of the service date and they charged me for the full month. If you cancel your service one day into the billing cycle date you will be charged for the full month even though you cancelled your service. Plus, you cannot not use your cellphone because the service is disconnected. So you are paying for a full month of service that you cannot use. THIEVES.

This is the worse company on the planet. I tried to switch my wireless carrier to AT&T and it was a nightmare and I spent over 20 hours while they made mistake after mistake. They took my order to switch my four existing numbers. Then they lost the order. I called back. They sent me new SIM cards for 4 new numbers, not my old ones. Went to service center. They said they would be able to make switch but it may take days and they had to cancel original order and start over which may interrupt my service during that period. Then called to just cancel order. They billed my $289 and threatened me with collection for something they screwed up. They are thieves and incompetent. I paid it to protect my 830 credit score but I will never, ever do business with AT&T wireless. I would rather use a landline than deal with them.

I like Sam's Club but their partnership with AT&T has to go. I contracted with AT&T at Sam's Club. They promised me $110 a month for three phones and the same coverage as Verizon at least in my area. On top they explained I had nothing to lose with a 30 day trial. Sounds good right! Well... I had a weak signal at my house and 10 miles of sparse to no coverage on my way to work. So I sent it all back and thought that was the end of that. They did a $380 direct debit to my credit card. Well... Attempted anyway it so happens I had an issue with that card and it did go through. So I called them and reminded them of the 30 day trial. They apologized and said they would take care of it and sent me a receipt saying the same.

I hired ATT internet service, in theory it was going to be installed on September 17th, today is October 7th and they've been rescheduling my appointment, as of today I have no clear answer when will they fix their technical issue; I have NO internet service from ATT and I am trying to work from home.

Upgraded cell phone through AT&T service over telephone using third-party vendor. This person got my credit card information as I had to pay the taxes on the phone prior to them sending me the upgrade for me to exchange and send back. Within two weeks of my credit card details being shared with the third-party vendor, a charge for Over $500 was put onto my debit card, claiming to be AT&T ( mimicking AT&T’s normal monthly statements almost to a T using their phone number (correct) and details in the batch charge) which was authorized and then two days later cleared.

Have had ATT x 25 years…used all over the world with great service…was a flight attendant. We currently are living 20 miles from EL Paso, TX. Why do we have 1 bar of service?? Not like we are in Africa or Antarctic. Please help us!!!

I have been with AT&T for 7 years. I am very satisfied with their service. I will highly recommend them for cell phone service as I never had any problems with my phone I bought there or the great service they provide.

The network seems to be ok, however, their data on the LTE is awfully slow. I have used their customer service a few times, and have been well pleased with it. Their choice of phones is good, and service in rural areas is great.

Dropped calls are rare, we have two lines and the my service from AT&T has been uninterrupted throughout the last five years. I've had AT&T since the last 1990's however AT&T's big investment in the early 2000's has really paid off with their ownership/investment in Fiber optics. Finally, from what I understand, AT&T leases access to their cables/systems to the other large carriers.

I've been with my cell phone company for 4 months after switching from a company I had for several years. I've had nothing but bad experiences with them. They turned my service off not for lack of pay but for lack of me using my phone daily. Had to go through a million different things to have it restored. Now I feel as though they are spying on me.

I have been with AT&T for 25+ years and I wouldn't have service with any other provider! AT&T provides great service & I have phone & internet service almost everywhere I travel. I also have internet service through them at home & I very rarely have any issues with it, as well. AT&T is coverage is vast, service is next to none & I would recommend them to everyone.

My cell phone bill is ridiculously high! My cell phone bill with 4 people is literally almost as much as my mortgage. The great deals are for new customers but not for loyal ones! Between having to upgrade, pay for additional storage, etc., there is no reason we should be paying this much for service. Hidden fees, taxes, etc. I wish I could change providers.

Great cell company with flexibility, the payments are better priced than most companies. Also the phone selection is very good and a wide range of choices. Also it is very simple to get things fixed and the different plans that fit each family.

I switched from Sprint to AT&T when T-Mobile bought Sprint. With Sprint, I never had better coverage than with Sprint. The sales rep at AT&T told me I would love the coverage and it was on par if not better than Sprint's. 90 days later I’ve never in my life had worse coverage than I do with AT&T. After I went in to complain the same sales rep laughed and admitted that they have one tower for my County and it was low priority. He laughed and said he can’t even get reliable connection in his own store.

I have been with AT&T from the beginning of cell phone experience. They have helped me many times with questions and/or problems I thought I might have. They are ALWAYS courteous and helpful no matter what my question might be. I have very good reception on my phone and use it for many various reasons.

AT&T was seemingly a good bargain when I first signed up, but after being with them several years I feel like their prices are getting really inflated. My bill for cell phone, TV, and internet combined was over $500 until I called to attempt to disconnect from Directv. They offered me several discounts to convince me to keep the Directv service, but the bill is still right at $450/month which is outrageous. To further compound the issue, I learn that my twin is only paying $400/month for the exact same service, but with one more additional cell phone line than I have. This discrepancy along with the overall bill amount has me truly reconsidering my continuing service with ATT.

Great company for real for me and my family for over 15 years now, Never had a problem with the service and timely receive great deals on upgrades to newer phones with great discounts and I have had phones with other companies listed and when I had the chance to get a account with AT&T CELLPHONES I JUMPED ON IT.

Every time I have been talking to someone at AT&T they have been very helpful and nice. Help in any way they could. Have been with them for a long time. I would recommend them to everyone. They are there for you.

We just upgraded 2 iPhone 10’s to 2 iPhone 13’s. A total trainwreck. Took over 7 hours on phone, a trip to Apple & then to AT&T store & then back on phone for another 2 hours to get phones activated & set up on a plan that is $20 plus more a month than what was quoted to us when order was placed. Was told by customer relations that they were sorry about the inconvenience of the misquote but there was nothing they could (would) do. Basically screwed for next 36 months. The irony of the whole deal is this is the second time this has happened. Also had a “misquote” when we got our iPhone 10’s through them. Would love to see them investigated for unethical selling practices and a class action suit brought against them.

I hope to have enough space for my review!!! Order #1 placed online and canceled because they couldn't verify it was me. Order #2 talked to a rep on phone and a day later canceled because they couldn't verify it was me and asked that I go to a store and show my ID. Order #3 placed in store and had ID verified and next day order canceled because they couldn't verify it was me. They asked me to wait until the iPhone 13 is released and to place the order then. Waited until phones were released and placed order Friday morning. Mid morning Friday order canceled for same reason as mentioned above. Order #5 was called by a supervisor and order was successfully placed. Phones were delivered to wrong address on Monday and I called and ATT generated a lost in transit. Person that received phones was kind enough to deliver phones to my home as correct address was on label and wrongfully delivered by USPS.

I've never had a problem with AT&T cell phone/service. I was introduced to it through a relative who loved it because you could depend on them. She was right. We've enjoyed it for eight years now.

Service interruptions, data slow down, customer service is garbage. Bills are never correct. Hold times to speak to reps are ridiculous and when you trade in your device, it starts a new billing cycle throwing your bill off and that credit they promise on trade in doesn't get applied to the new phone but to the bill that's now higher because you upgraded and changed your billing cycle.

Phone connectivity can be great but their sales people when you go in to get something as simple as a new Sims card and the disable your phone even though it was working fine a few seconds before. That has been my experience multiple times.

AT&T is inhuman. If you lose your job you call AT&T for payment arrangements. You're out of luck with AT&T, and AT&T keeps adding up what you owe. AT&T **. Would not recommend this carrier. You have dropped calls. Internet connection is lost when traveling. Animation voice when you call AT&T ** until you can get a live advisor.

I recommend AT&T will. They are very business minded. They are they were 24 seven and they meet all my needs. The customer service people at the store also very Helpful and help you sort out any problems you may have with your service.

AT&T is pretty sufficient in what they do, the mobile data speeds are quite fast and I don't notice any slowdowns along the way. Call and texting is a breeze, no problem. Never had any issues with AT&T before as they are pretty good with their customer service when I need support for any of my lines nor just an overall consultation.

If I could give them zero stars I would. I had been with the company from 2015 to 2021. They were charging me so much I couldn’t keep up. But I paid the bills and switched to T-mobile. T-mobile is way better and half the price. I even bank with them and switched to their WiFi because they are so much better. I didn’t initially realize I still owed $164 dollars until it landed on my credit report. A company I was working with initially disputed it. ATT sent an itemized bill with a bunch of useless crap they say I owed. This company is notorious for hidden fees. They added a $29.99 fee for collections. I gave up and I called to try to pay it. They are flat refusing to take it off my credit report. This company hates its customers so much that they are screwing my credit for 7 years over $164. I would never support this company again. I hope they go out of business.

I have had AT&T for about 15 years now. They have better than others on their packages and phones. The service has always been superb, when others lose service, I never do. The customer service is above the rest, and many other companies could take lessons from our AT&T representatives.

It is extremely sad to see a large company like ATT, with such a large percentage of employees that have an extenuating lack of knowledge for the assistance of an ATT customer with the questions and concerns they have. In a period of approximately 4 months I spoke to at least, if not more; about 30 customer service agents with the attempt to resolve my issues and was unsuccessful because they would with give incorrect, information, transfer me to numbers that would continuously ring and not answered, employees with extreme language barriers or they would simply hang up without resolving my issue, therefore; causing me to change companies.

Overall, they have been a pretty good and a dependable company. My biggest issue is when I upgrade my lines, every couple of years, they always say all these fees are being waived but I always have to call in and spend 3 hours on the line disputing the charges. Granted, they have always removed them it but the hassle of having to spend 3 hours of a busy day on the phone is unnecessary. I recommend them.

Been with them 5 years, no customer service, no discounts, terrible service areas and I’ve had a broken phone since I upgraded they won’t fix! Soon as I can I’m going to T-Mobile where I can get a huge discount.

When At&T won me over it was for a particular price. Each month my bill was so vastly different and they could not tell me why. Now each month they go in to credit my bill so it is the amount we agreed to. And customer service is abhorrent. My call gets shipped off to India or the Philippines where they might speak english, but the don't understand it.

Reliable, honest, best buck for all services. You can't beat quality. When services are down Att notified all customers and when you need help they answer all questions and if you don't understand something well they are there to explain in detail. I have used all companies and the service and quality of service you just can't beat ATT.

This company is amazing. I have been with them for over 2 decades and I would not change them ever. I have gotten amazing deals and I am so happy with the service they provide. I never have any dropped calls.

They the best reception in places that nobody else does. So that's why I recommend them for anybody that does a lot of traveling around the US. This the best I can do on this. We do a lot of traveling and never had a problem.

Very good customer service representatives. There’s no early termination on any phone that’s in a contract so it’s too expensive to upgrade. We tried to upgrade to the new iPhones but were unable to because of this.

Always wait on hold for an hour and then transferred 5 times. Make appointment and they don’t show up, and then you call and they could care less just schedule you for two weeks out and it was their failure. I think we’ve gotten to the time of clients don’t matter. There is always another one around the corner.

Have prepaid cell service, unlimited talk, text, and data. Very good service, would recommend to family and friends. Have had service for years... The company has many different plans for everyone's needs.

Called to inquire about service, the Indian lady said she needed my info to give me the best prices... When she told me my install would cost 99 I said never mind I'll stick to what I got... She insisted a bit, but said ok if you change your mind give us a call back... The next day I get a text saying my service was scheduled... I call ATT and the rudest person answers the phone... I explain what happened. She asks my phone number and says it's cancelled anything else?... I said yes I would like to speak to a manager because this is ridiculous! She says, "I'm a manager I can put in a complaint what was the person's name..." I said you should have in the system the name of the person who set up my service without my permission!... She says, "Not in the system. I can't help you!..." I WILL NEVER USE ATT AGAIN IN MY LIFE AND WILL TELL EVERYONE ABOUT YOUR DECEPTIVE TACTICS!!!

Salesperson was great! Answered my questions about how my future billing would be and helpful in setting up my new phone. Love the new phone. Received 1st bill and it was spot on from what the sales person told me.

I have been with AT&T over 10 years & I like the way your account is set up & they don’t charge you for everything that you use unless you purchase it. Never have dropped calls or problems with their billing or when it rains.

Sadly not covered any longer for Free Apple repairs or service (Expired). I wish for the price of this cell phone Apple MNCP2J/A that the warranty would continue much longer for ease of mind and monies. If AT&T's product is so good in their mind wouldn't it be fair in saying that they should stand behind their product for more coverage usage. AT&T should demand that their cell phone companies stand behind their phone company products much better.

Every time you call customer service it takes forever to get anyone on the phone. When you do half the time they can't help you that much. It's not that way every single time but for the most part. And not to mention some of them are downright rude and act like you're such an inconvenience. They have all these hidden fees that you have no clue about. My bill gets higher and higher every few months. I can't switch providers because of where I live. They are the only service that works at my house.

As a wireless provider ATT has proven to be very poor especially for the amount they charge. From my home I get essentially 1 bar of service, and my home is not in the rural outskirts- it is the middle of urban Albuquerque. In calling it most always takes 3-5 minutes for a connection to be made.

I have been with AT&T since 2007. I have always been happy with their customer service. It was the best. In the past two years I can however tell something is different and not for the good. I have such a hard time getting in touch with an actual person and then automated stuff is a joke- it never heard correctly and you get redirected I. Circles then the call disconnects - ugh. Honestly when it comes to getting in touch with someone on the phone I feel humans work best.

Services overbilled each month. Customer service no assistance non professional services. Tried to receive assistance in overbillings. VIP: Competitive Services, with other carriers requested to Match T-Mobile rates for Seniors.

ATT I don't really have any problems with. Just wish it had more packages that are cheaper or package just for one thing. Sometimes only need one thing but you can't. Gotta buy a whole entire package. That's my only downfall with ATT..

I have used AT&T (fka SW Bell) since 1996. They've always had the best coverage area. Challenging to reach sometimes, but never a problem getting issues resolved quickly. I'm sure there are other cell phone companies that are cheaper but coverage area is important to me.

Through Walmart we were sold a package for $45 a month only to find out there is no such package when we were billed $60 for the monthly charge...$30 for activation (which we weren't informed of upon signing up)...and will be charged $45 to cancel the account (which we were told was charge free). When I contacted AT&T and spoke with a supervisor, she apologized for all of the misinformation and said "I wish we could honor the package you were sold". Gee, what a novel idea - honor what you sold.

Not reliable! I used to live in the South Port Apartment (Belleville, Michigan) and AT&T was the only option for the Internet. So, I had to make an account during my stay. After 5 months, I moved to another place and I DID return back the device to the company through Fedex (as they mentioned in returning structure). Last night, I noticed they gave my information to a collection agency to made a new account regarding I have never returned the device back and claimed the fee (120$). They reported it in to my Credit Karma to affect my credit!!!! Who are these people??? Unbelievable!

Where did their customer service go? It takes an average of 8-15 minutes to get in touch with a real person when you have an issue with your account. But then that real person is not the right real person. So they transfer you back to a machine. Then another 8-15 minutes later you get in touch with a second real person. But alas, that real person is also not THE real person that you need to speak with, so guess what? Back to the machine.

AT&T Prepaid is fine if you have no issues, but if you have a problem, getting help is nearly impossible. Being on hold for over two hours to get technical help to activate service or troubleshoot lack of service, only to be placed on hold continuously, given the run-around, continuing to not address the issue, telling you you'll have to wait 24-48 hours to before a technician MIGHT be able to call you (but your phone service isn't on so...) or MIGHT email you. It's the worst customer service ever.

Back in December 2019 I got new cell phone service looking into paying around 130 for three lines, with our own phones. The representative at the store sold us exactly the plan we were looking for (according to him) but with new cell phones included! Then when we realized (less than a month) we were having to pay more than 300 dollars per month, we went back to cancel, because that was not what we were told. It was way more than what we were expecting. So we cancelled and we returned the new phones, We got a receipt to prove it. But now we are being charged with close to 3,000 dollars. Because according to ATT we never returned the phones. Now I have been sent to collections and I have gone back and forth to the store, and nobody can help me. The representative at the store tell me that the manager is going to resolve it and they never do. I call ATT and nobody can help me. I am so tired!

My husband and I switched our service… My husband and I switched our service from Verizon to AT&T on Thursday September 2, 2021. We had two iPhone 12s shipped to us. First problem the phones wouldn’t activate so we had to call the 800 number. Of course the person spoke horrible English so he was very hard to understand. When it wouldn’t activate we were transferred to another person whose English was even worse. After 1 1/2 hours the phones finally were activated. After setting the phone up my husband's wouldn’t get internet nor could he use data. So..back on the phone to customer service.

Bought new phones from AT&T. (SATURDAY) GALAXY S21 5G. Transferred from old phone all files music pics etc... After transfer all music and pics wiped out. Annoying and negligent on their part. Reinstalled my music from other computer. After this FILE INVALID came up and music won't play and it wrecked the music player. Their customer service (IGNORANCE) refuses to do anything about it besides a FACTORY RESET (WRECKS EVERYTHING). BEWARE OF THIS PHONE!!! Beware of AT&T and its deception and horrid service!

Been a customer of this company for 5 yrs. Phones were disconnected in error, their error. Service attendants (whose primary language wasn't English) refused to work with me. And mislead me several times and refused to correct the error. DO NOT SIGN UP WITH THEM. They will bill you for the full month even if your service was cancelled or suspended. After being feed up with their poor service, I tried to leave them, they refused to release my phones. I will never return to AT&T. Out of all of the carriers I have been with they have the worse customer service.

AT&T is sending out messages that 3G phones are not going to work anymore. When you inquire about it they offer an appealing option that locks you in for another 2 years when in reality you do not need to take any action at all. If you wait you will get a free phone that will work on the new network. When I inquired they said that I would save money by closing my account and opening a new unlimited plan. That decision locked me in for 2 years, added an extra line and increased my bill. They want $1200 to undo this, then I can have my free phone. Don't let AT&T switch your plan when all you need is a replacement phone.

I have been a loyal customer with AT&T for 10+ years now. They were very good when I was a new customer to them. Over the past 9 months they have been a nightmare. I have been trying to straighten out a billing issue since December. Every single time I would contact customer service or get so angry that I couldn't get a live person on the phone, I would drive to the closest corporate store just to speak with someone. I am not lying when I tell you that each time I did get to speak with someone I was promised that my billing issues would be taken care of, or I was told "Sorry I can't help you," since the error was my mistake I need to pay my bill or my service will be suspended.

They lied to me that if I trade in my phone for a new iPhone 12 Pro that I will get $700 off and I should only pay $400 remaining and can pay it off after 3 months. Now they are telling me if I want to pay off my phone I should pay $1000. Fraud. Don’t fall for it.

Lied and deceived me about everything and locked me into a 2 year contract that I cannot get out of. They are charging me 126 dollars a month and won't let me drop down to a lower package. Won't give me the gift card they promised when I signed up, and their customer service is a joke. They laugh at you and hang up on you and you can't understand what they say. Never ever again. Don't fall for their lies. Once they got you locked in your screwed.

This is the worst telecommunications… This is the worst telecommunications company ever. Bad customer service. Just bad in every way. I Have had and loved DirecTV. For 30 years. I absolutely hate that it was bought by ATT. Ready to leave Directv behind to be done with ATT. Can’t pay DirecTv bill online because they redirect you to the ATT site that has no information about my DTV account. I got rid of the ATT cell account. Gonna call another phone company and. Dish Network. Now. I’m done with ATT.

In March 2021 I added a new line for my daughter. I was looking on the website for what phone to get. AT&T was offering an iPhone XS for 30 payments of $5 per month ($150 total). I had a question about the new line and called AT&T to talk with customer service. While on the phone they said I could complete the order over the phone, so I did. Fast forward 3 months and I am being charged $30 per month for the new phone. I did three online chats (1 hr each) with AT&T to question the charges, each time I was told they would correct the problem and I would receive confirmation via email. I did not receive any email confirmations, so I called AT&T. After many calls, transfers, disconnects I learn that because the order was processed over the phone, the discount does not apply and there is nothing they can do. I will be charged 30x$30= $900 for a phone that was supposed to cost me $150.

This company is a joke. They don't care about their customers, they have people working in the middle east that promise you stuff over the phone and then they don't want to honor it. In my case this person promised a $20 discount for bundling 2 services, and it took them 3-4 months to bundle the services, and after that when I called to get my discount, they said they don't offer the discount anymore. I asked them to go back and listen to the recorded conversation, and they said the conversations stay on their system for only 30 days, are you kidding me? Bunch of incompetent people and I'm just waiting for the phone's contract to end so I can leave this stupid company. Be careful with this company, run away!

So I canceled my wireless service on March and for me to cancel my service I had to pay my mobile device in full, in which I paid $760.00 and when I put Sim card from new service the phone was locked, so I went to AT&Tcom/unlock and did everything and it said it cannot be unlocked cause I still had a balance due, so I paid it in full and ever since I have been calling AT&T so my device can be unlocked and nothing is done, been calling almost every day, so what's the point of me paying my device in full plus my due balance if I cannot use my device.

We have received nothing but bad service from AT&T! They do not communicate with you and the services are not fixed and they want to charge you money for nothing! Our internet and landline went down for two days and was "temporarily" fixed. He got us up and running but said it was not permanent and would likely go down again because it has to do with the boxes outside - birds poke holes and destroy fiber optics. Someone was supposed to come out a few days later (Sunday between 8-12), but no one ever showed up or called.

I switched over to ATT from Tmobile to get better service and pricing. In the beginning it was great. Att has their people constantly trying to upgrade you. That's where I made my mistake. They claim this and that and my bill grew more and more. When I tried going back to what I started with home internet my bill was awesome, then they upgraded me and my bill doubled. They told be my discount would be removed and blah blah blah. I also switch to their cell phones. A bigger mistake. I purchased a Samsung Note 20 ultra. This phone has been a constant problem since day one. Wifi kick off a lot, called customer service about my 6 week old phone and they want to charge me to get another and charge me to send a new phone. I got better service with tmobile. Then the lady who started my phone account I told her it was for business, she put it under a personal plan so she could get her credit.

I was offered a plan that was never implemented, month after month and hours and hours on hold with billing, customer service, retention and whom ever else they transferred me to, they could never get it right. I was finally offered to return my phones and leave AT&T because I did not want to pay the additional $40 per month per line that I did not sign up for.. I found a place where I could file a legal arbitration complaint. Someone did get back with me and told me that was a deal that could not happen and they do not honor false information by sales people. After my urging to please listen to my conversations with 2 different sales people and at least reprimand them for giving false information. He said he would look into it and get back with me with in 24 hours. After 2 days I emailed him with no reply and figured I should begin my search for new provider and phones.

We had no issues until we had to cancel our service because we were moving out of the country...but then again, we never had to contact customer service before. I called the beginning of June 2021 to tell them to cancel our service on June 30. I called again mid-June to confirm. To make a long story short, they didn't do it and I got a bill for July. The catch? We are living out of the country and can't make calls to them and "chatting" online isn't sufficient as they told me "we are certified to make a reimbursement, you have to call". They claim we used our phones in July and have to pay - we took our chips out before July so there is no way any of the phones were used. They claim I didn't call in June, when, in fact, I had two other agents confirm that I did call. Twice. They play games with you, they claim they "can't do anything about it", and they flat out lie. It is still an ongoing saga and I will NEVER use AT&T again.

I have a wireless plan and a bad sim card. Tried going into an ATT store and was told to call customer service. Five calls later (35 minutes, 45 minutes -- on hold; 25 minutes spoke to a rep, but was disconnected; after 39 minutes on hold, told I could not be connected at this time; called twice more a number that stated it was available 24/7 and got messages that I could not be connected at this time.)

I have had At&t unlimited for about 8 months, and for 2 months now they are trying to charge me for a second phone, second phone service plan with all fees including phone purchase installment, insurance installment, upgrade installment, taxes, etc. as well as a random $50.00 restocking fee for? And of course, two $40.00 reconnect fees...They turned off my service to my actual phone and didn't turn it by on until I made a payment if I didn't pay a big part of this fraudulent line's past due bill.

You can buy a device from anywhere and these days they all are the same. It all boils down to who gives you a better experience. All AT&T offers are lies and deceptions. DO NOT BELIEVE anything that sales guys are saying in the field. For their billing to normalize it does not take 3 or 4 months as they put it in the field after all credits applied. Mine has been going on for 8 months now and still wrong. Knowing this and you fall for AT&T deals, it will be your own fault. I'd have to deal with crappy deal I got for another 22 months before I can dump them. Everything sales guy who was a smooth talker said turned out to be a lie. Signature plan, data plan, device plan and credits, all lies.

ATT customer service is subpar. I have been transferred to several departments. I’ve been hung up on. And a store representative stole my trade in and one representative can find the information but no one else can seem to find the information of the missing phone.

This review pertains to my AT&T Prepaid experience. TLDR; AT&T has GREAT coverage, customer service is OKAY at best when it comes to keeping you as a client and keeping your money, however they are BAD at everything else. In relation to the actual Prepaid service: I have been an AT&T Prepaid customer for many years! I had recurring AutoPay ON, for the $30 plan. It came out to be ~$25 with AutoPay discounts. This included unlimited talk and text with NO data! After years and years of paying for this plan with no data, I had to update payment info. I decided to look at plans at the same time. Turns out, the $30 plan now includes 2Gb or data! They didn't tell me at all! No clear indication, no email telling me of this "free" 2Gb I could've had already. After a month with 2Gb, I checked again. For the same $30 now there is 5Gb! What a scam...

Bait and switch contracts. Terrible manipulation tactics! Terrible customer service and response never came. Fraud, Fraud, and Fraud! They love sitting on the other end of the line after you’ve asked a question, like why was my plan changed? What is my plan? No response? They switch your plan to the highest one! You are the administrator but you're not…they are con artists. They won’t address your trouble, instead it’s trying to sell more product! Overrated and please Google their bad reviews and see their lawsuits for yourselves.

I got an upgrade on a promotion 11 months ago. Everytime I call them they say they working on my promotion. I paid my Galaxy S9 back to them after paying $900 and got the Note 20 5G. I needs my promotion and plus bill keep going up.

I switched my wireless service to AT&T. I was talking on chat to an online agent when I switched. The agreement was and I explicitly asked for an international call plan to be added. It never was so I made calls overseas and when my bill came it was almost $2000. I called immediately and spoke to a support person. I explained what happened and she said she will add the international plan and file a dispute for the charges. I checked my account online. There is no change in the amount due and no international plan was added. Again. And all the overseas calls I have made since I was told the plan was added is still charged at the ridiculous standard rate.

Had a terrible experience with the Montgomery PA store, the salesperson mislead me, I went to get a new phone because my old phone was no longer holding a charge. It took 3 hours to get a new phone, which is ridiculous, as I was leaving the salesperson told me he added a 3rd line and when I told him I didn't want it, he said just cancel it. However, it isn't that easy because they attach the installment plan to the new line and if you try to cancel it they charge you for the whole cost of the phone.

This company lies and makes up different scenarios each time you call. They also conveniently lose the records of phone calls and emails when they give you information about your account and tell you about changes. I am stuck with an extra phone line that I never ordered and am not getting the promotion on a telephone I was told I would get when I ordered the phone, in an email, and during a phone call to customer service. I thought Verizon was bad and I would give Verizon 5 stars over ATT customer service. At least Verizon owns up to their mistakes and makes things right.

I was the customer of ATT for almost 11 years. But when I moved to another location they had very BAD to no coverage in that area. I called them. Submitted online requests multiple times related to bad/unreliable network but they did nothing to resolve the issue. Finally, when I discontinued the services just after 24 hours being into my usual billing/service month, they charged me for entire month. Never going to return back to ATT again.

AT&T wireless...still the same crappy customer service and misleading sales tactics after all these years. Got new AT&T wireless service from a kiosk at our local Sam's Club, long story short, AT&T has not/will not hold up their end of the agreement as far as promised discounts i.e. Military, Sam's Club. They have charged me 3X what I was quoted on my first bill. My next two billing cycles dont/wont include my discounts either. So basically in 4 months I might see the discounts. They promise to "reimburse" me once the discounts start. Why not just charge met the agreed on price ATT?

AT&T is a very greedy company. They do not care about their customers. I had gone to cancer. Was out of work for a year and they would not even remove one late fee under the circumstances that was very valid. I cancelled their service and I just want to let others people know so that they know what they're getting into when they're going to do business with AT&T.

I have had AT&T for a very long time. My bills even after I paid off 4 phones fluctuate crazy amounts of money per month. One month $211 next month $274 etc. at&t is the masters of billing manipulation. I was on hold today for an hr straight transferred 5 times. I got different negative responses from them all. I closed my DirecTV and I'm now closing my at&t wireless. We have way too many service providers now that you know what you're paying. At&t is a scam. Straight scam! It's sad that it's even allowed. Shame on me for overpaying all these years!

I have had ATT wireless for well over 2 decades. It has been up and down as for customer service. This current failure to refund us and credit overpayments or they will destroy our credit is reprehensible. Started in Nov. 2020 and continues through present. We have not been credited for our returned trade in phones. They bill us for $76 + extra per month and keep telling us it is resolved. Numerous calls and being told it is resolved and yes we agree owe you does us no good as they say wait another 60-90 days. (Call and repeat!!!) Ask for a hire level of management does you no good and the ability to speak English to you so as to be understandable get worse. Actual cell service is only reason we remain. Staying may only be until if and when this gets resolved as they hold all the cards in this relationship. Consumer rights be trashed.

Worst service and wireless cell plans ever from ATT. Never believe the plans they have posted. I had 2 lines with them and had one switched to VERIZON for better pricing and better customer service low bill with the same unlimited perks... Bill never changes and I dont have to auto enroll for any deals. Att bill was always too high and nobody could explain it and when I kept the one line with them after the switch it was supposed to be for 60 a month but noooo.. Received surprise bill for 80 and was told it's a 20 dollar charge for no auto enroll!! The lies this provider uses to try to lure customers is pathetic... Also the service is bad for all of Southern Cal people and for international... DON'T USE ATT!! Calls dropping left and right and always low bars... Going today to get this second line switched to another provider as well. Should've just switched both!! Lesson learned ????

I went overseas, text stating international data, called AT&T who assured no charges are being processed. Got changed $356. Filed a dispute, denied dispute because worker failed to document why the dispute was submitted. Asked for supervisor who states his supervisor is the one who can process refunds who is in a meeting and will call back. But supervisor agreed and acknowledged AT&T error. NO call back so I called back in. Informed I need to contact international department. International filed another dispute and offered 1/2 $178 refund. I refused 1/2 and ask for a supervisor. Supervisor wouldn’t hear me out before yelling and hanging up on me. After many years of business I am DONE WITH AT&T.

Recently made a payment online via At&t website. Have paid this manner for over 10 years. Received a confirmation code of payment and email confirmation that payment was made 06/07. Payment was never pending with bank, nor was ever collected or applied to At&t account. Called to inquire. Told via agent, email, and even escalation, that I needed to "PROVE" I had submitted the payment. It is in their system, they even read me the original confirmation code to confirm I had the correct code.

My number was ported from AT&T to T-Mobile without my authorization. I was lucky enough to catch it before the number was in use and got T-Mobile to port the number back to AT&T but I lost a half day of time having to take care of this. I'm seeing people that haven't been as lucky and lost a lot of money. But this is what happens, someone contacted AT&T got my account information and stole my number. AT&T's security measures are very poor and scammers are using this method into hack your phone. Afterwards you don't know who has your number or where it went and there's nothing you can do because they are acting as AT&T employees and using authentic credentials to get your information or it's simply just an inside job done by AT&T workers. Either way your phone is not safe and given how much our phones is tied to so many things the impact can be massive.

I have been with AT&T for over 20 years and because the prices continued to rise and because they are a very "Woke" company, I decided to cancel them and go with someone else. I had originally transferred 4 numbers of 5 lines to another company and when I called to cancel the 5th line, I was on the phone being transferred to different departments for 2 hours. I was hung up on twice and the sweet friendly attitudes that I normally got when I called before, became nightmarish "what do you want" attitudes. I have never experienced such terrible and unprofessional behavior from At&t in the last 20 years. I will say that I also called and canceled My Direct and I got the normal professional and nice customer service from them. Because of this bad experience with the phones, At&t will not get my service again.

We had our company numbers, eight of them, with AT&T. We moved to a city next to our current location and asked to move our numbers on a specific date. After 5 different calls, one saying they could not, another saying they could and visa versa, they committed to move our phones on our move date. That date came and went and after about 50 calls over 100 hours and about two dozen different people (one even said they did not care about our business) we are now 2 months later and still cannot get our numbers released. In the meantime we hired Comcast who hooked up our phones in 1 week. They cannot get our number since AT&T is still unable to release them. Daily we make a dozen calls and still cannot get help. They say they will call back and do not. They say they are not the right department and cannot get us to the right one. We will NEVER use them again and still they are holding our numbers hostage (we have had them for 40 years).

I was lied to about my plan details and cost and when I tried to get out (13 days in) I was told I have to stay with AT&T for "at least 60 days" to get my phones unlocked. My phones are held hostage until I pay the ransom determined by AT&T. Stay away from this dishonest company. They talk a good game but it is a shell game to steal your money.

Worst company ever!!! I tried to switch over my daughter's phone carrier and when we found out her phone was locked thru her original carrier-Cricket they still billed me even though we never used AT&T service. They are scammers just trying to get people money!!

Every month, when my phone bill arrives, the cost goes up and the service goes down. I am currently traveling in Mexico and was trying to make a medical appointment and couldn't do it. I have spent 3 hours of my day on the phone. Two of the phone reps were great, but the one male rep was simply nasty. Once I'm back in the US, I am most definitely switching to another phone service. This one is the very worst. I've had to go through this six times in the last six months or so, and I got an $11 discount and that was it (the guy I was talking to didn't care). Not recommended. In fact, I encourage you to do research and find a stable phone service that doesn't cost an arm and a leg and where you get attitude and poor service.

I have ordered home internet, and porting phone number online to receive the rebate reward offered by AT&T. ($250 for home fiber, & $250 for each line) The day I have the internet installed the account manager (Brian ** Pooler, GA) was at my house setting up my home internet account, and he Offered me help with a sim card, it was nice of him, however I ask if he is not going to interfere with the reward and he said it should not affect it. After almost two months I called the reward center about the status of my reward. They told me I was not qualified because the order was changed to home order instead of online. Customer care advise me to contact the Sales manager via email to solve the issue, but never responded. So, the conclusion is: NEVER TRUST AT&T REP OR CUSTOMER CARE.

I called in asking if I bought a phone if I can transfer over to AT&T service. I was then pitched to their promotion in by their phone. The sales rep tried to sign me up for a phone when I did not authorize it and shows that he placed for the wrong phone.

AT&T: The worst company in the world. I have been forced to use AT&T for over 20 years due to them monopolizing my neighborhood. I have been trapped in 8-18 mbps speeds. I have reported them to the FTC, gone to office of the president, and spent thousands of hours on the phones with them due to disconnects, subpar service, incorrect billing, the list goes on. One Source just started offering copper and fiber in my neighborhood. I switched immediately! The nightmare with AT&T however, has not ceased. They are forcing me to pay for another month of service though I disconnected my service and am not in a contract. STAY AWAY FROM THIS COMPANY. They are literally one of the worst companies in the world.

January 16th, 2021 I entered the AT&T store in Slidell, Louisiana to purchase a pre-paid plan I found on the company website. I called ahead to verify I could cancel my current service (Mint Mobile) due to MMS issues and start AT&T that day. After one hour and 45 minutes in the store I was first told the plan I called about was only available if I went home and ordered it online. This after I had to cancel my Mint Mobile plan prior to being seated in the store. Now my option was to pay a higher price plan available in the store or go home, order online and be without a phone for 3-5 days. I reluctantly went with the bait and switch higher plan. The AT&T rep (Damon) took my credit card and walked off.

After years with Verizon a decided to go At&t. This has been the worst mistake I ever made. I was charged 138 right off the bat. Next my first bill $463. I called numerous time after I was told I was going to get my employee discount 80% from Walmart. My bill was supposed to be $57 for both line before tax but now they just apologizes but no one takes responsibility knowing they told me this just to lock me up in a two year contract. Completely waste of my time calling over.

My name is Vianca ** and I will like to inform you that I’m writing these for my own records if I have to get a lawyer and file a case against your company. It not going to be easy with me. Your company just pays people to false advertise and get the in these contracts that we don’t even get to see while your third party do all the application filing then we get reported to our credit because we don’t want to be overcharged in your company so then you report us to the credit bureau to get negative marks. I know all about your retention team. "Loyalty Department" on a payroll to keep the customers in to get overcharged. So please do me a favor and someone, anyone needs to call me at **.

Upgrade performed Dec, 2020 in store in Simi Valley, CA. Received new phone by mail end of Dec. Mailed it same day! They received my old phone Jan, 2021. Today, 4/8/2021 12:30 pm PST they have not yet processed my return nor credit!!! Spoken to reps/managers and there is no sense of urgency. Their infrastructure of service has failed!!! Lost a very good customer forever!!!!

After almost 18 years with AT&T wireless service I am forced to cut the tie. The reason is pretty simple. It is due to their poor customer service, un-helpful management and not to mention their outrageously high service rates. While their service is ok, their agent mislead customers to add plan that supposedly would reduce my monthly cost, instead it went up. Furthermore, the hotspot service was removed from the plan without any mention by the agent. When I called their customer service to ask why the bill went up (when I was told it would reduce monthly cost by $40), another lovely agent said all the right things. However, she was not able to help, but would transfer me to a "loyalty service department" and they would be able to take care of me.

My husband and I went to the 2900 Los Feliz Blvd AT&T branch in Los Angeles on 1/18/20 as the store had a "promotion" (Bogo Promo). The promotion consisted of purchasing one iPhone, and getting the second one free. We already had an AT&T account and two iPhone 6's (my husband has been a customer since 2006). We traded them in as part of the promotion, and were given the two new iPhones. The "salesman" ** said that our initial bill was not going to reflect correct amounts and that it was going to take "a couple of billing cycles" until we saw the corrected charges for the promotion. A few months later we called ** as the bills kept showing that we were being charged for TWO brand new phones as opposed to only one. We kept calling and calling, we kept visiting the store, and * kept saying "just to wait" for the charges to adjust eventually on our bill.

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and the premiums. Total scam. They belong in jail. If you file a claim I suggest you educate yourself so you don't get scammed by this fraudulent process designed to confuse you then exploit you and steal your money.

I have ATT Prepaid service since 11-2019. Nov of 2020 I changed the bank account that my autopay comes out of. Since then, auto pay never happens & I lose phone service. Each month, since then, I have contacted ATT & they put the payment thru manually. No customer service person will help to solve the original problem. The problem is, that auto pay doesn't work. There is a misconnection between ATT & my bank account. It is not the bank. I have researched that. All customer service people will not help or put me thru to anyone that can fix the issue. ATT tells me that it is not an issue, but autopay still doesn't work. Each month, I spend at least 2 hrs on the phone, trying to fix the issue & it never happens. I just get the run around.

In Sept 2020, I called in to make a payment for my bill and update my address since I recently moved. The representative who assisted me said since I've been a loyal customer for 5 years I qualified to get "3 NEW SAMSUNG A19's for FREE". I told her I didn't need any new phones and she kept trying to give me the phones. She said all the phones are FREE and all I had to do was pay a shipping fee - it was around $35 for all 3 phones. Again she said they were FREE and I could have them in case one of my phones needed to be replaced. She also stated if I didn't like them, I could send them back. Again out of skepticism when it comes to corporate marketing strategies- I asked her what's the catch and she said there isn't any except the shipping fee. Otherwise the phones are FREE and mine to keep for being a LOYAL customer. Sadly, I fell for it.

On November 5, 2020 I upgraded a phone line with AT&T Wireless during a promotional period where a trade in would result in a billing credit equal to $800 applied over the course of 30 months. The trade in was completed and confirmed by AT&T’s trade-in department as received in the correct warehouse on December 30, 2020. When I still had not received the billing credit by the end of January the trade in department instructed me that it would be processed any day and just continue to check back. The trade in had still not been processed by the end of February and after pushing the issue with AT&T they agreed to submit a form that would resolve the issue in 48 hours. The problems really began after this with representatives that would hang up on me and refuse to answer my questions.

They've screwed up 3 different phone trade ins since I became a customer 5-6 years ago. This latest one has been the worst. I've been trying to get my bill corrected for 7 months now, and every month I have to spend 7-9 hours on the phone just to get an update on why they haven't made things right. Then, they'll tell you "It will be FOR SURE fixed next month, we promise with all of our hearts". Here I am, 7 months later.

I have been with At&t for a long time now. I had a plan that over time I went into a store they said, "Wow! We as employees can't even get that good of a deal." I would say, "Yep I know so do NOT change my plan." Well you know where I'm going now. I had an unlimited plan that included all data, all cellular, etc... Again they were always trying to upgrade then I would say, "How is that an upgrade when you take what I have and give me something worse?" "Well um you're right. What you have we don't offer anymore and only did for a short time period." "Yes I know," I would say.

I transferred cellular service from Verizon wireless August 5, 2020 enticed by a $700 offer to trade in my and my wife’s cell phones and port our numbers to AT&T wireless. The offer was supposed to go in effect 60 days from the date I signed up. I have made numerous attempts to get AT&T to resolve this issue, they even gave me a case number and promised it would be taken care of by January 4, 2021. The case number is **. I am getting the runaround but not the credits for moving my services to AT&T. I am a retired 70 year old on a fixed income and what I am paying AT&T is more than what I would be paying had I not left Verizon wireless.

I purchased 2 phones on the same day with the same device discount promotion. After a few billing cycles, I realized I no longer receive device credits on one of the 2 phones. AT&T constantly drops the device credit on the bill so I had to contact them every month to receive the credit (Quite frustrating). Recently I talked to a service manager, and he created a ticket in which he agreed to refund for a 4 month worth of missing credits and ensure that future credits are deposited correctly. However, next day, I got an email indicating that the case is closed without any explanation. I need to start over and it’s FRUSTRATING. What a poor system with a terrible and irresponsible customer service!

Review for AT&T Wireless. I purchased the iPhone 12 mini through the AT&T website 2/1/21, using their trade-in deal. Chatted with an AT&T representative online that same day BEFORE purchasing to verify if our current plan was eligible to receive the trade-in promotion [documented conversation by taking pictures with phone]: I specifically inquired if our 'unlimited text/talk' plan was included in the promotion, even though our plan does not include 'unlimited data'. The representative assured me it was.

AT&T has been sending its monthly bills later and later. This month my bill arrived 3 days before its due date. No way my payment can travel across several states in 3 days. To be clear, this is intentional and not a USPS problem. The rest of my bills arrive at least 10 days before payment is due. AT&T has been a week or less for some time. 3 days is beyond the pale. They want me to go paperless or they want to collect late fees - probably both. So if you prefer paying bills by check you need to take this into account when choosing your carrier.

I just purchased new iPhone 12 from At&t. Salesmen was very nice but would not give me a 25 $ credit for my existing galaxy phone in order to get 350 $ off my purchase of brand new iPhone. We proceeded to call 4 different depts within at&t, including customer loyalty, trade in dept. and main office. All departments blamed each other and said they couldn’t help me. The last one blamed the computer and said she could not override it and had no discretion. Baloney. The salesmen looked it up and I have been a customer for 21 years. They all told me to go fishing. Does this sound like a bad story? Yes I got stuck for the whole 800$ for new iPhone and they told me to take my old phone home.

I would like to give zero rating, Unfortunately there is no 0 option. I don't think it is a mere coincidence that so many customers got into the same scams by these sales associates. Looks like, AT & T corporate team train these sales (scam artists) teams on how to trap and cheat customers. AT & T sales team is a big SCAM. Never believe what they say. I have been with AT & T for almost 20 years and I have traded/purchased many phones. I went to the store for a simple billing inquiry. As mentioned in many other customers, here also the sales rep said, if I upgrade my phone with 2-year contract, I would get a free phone.

I didn't think there was a wireless company that had worse customer service than Verizon. I was wrong. The customer service is so poor, I couldn't even imagine how anyone could keep service with this company. I have tried for over the course of two days to get help with an order I placed. I get told they can't help. I get transferred to automated lines that disconnect me. I never received my phone. I just want my money back.

WORST customer service EVER!!!!! I have been a LOYAL customer for 21+ years!!! I have 4 lines and always paid the premium price. I never call to complain and I have no problem paying for the service I request. I called and left multiple messages for a call back but no one could call me back as they were too busy. I would not recommend this store or AT&T. I will never recommend them and encourage you to leave their HORRIBLE service. I called their online support and they are unable to provide any additional support. BYE BYE AT&T. 56637 Van Dyke Ave, Shelby Twp, MI -- Very unprofessional and RUDE! Not interested in resolving any questions or issues. Refused to call back.

Bait and Switch Tactics! Stay way from the "Authorized" AT&T Cartersville, GA store! They are not interested in honesty in providing wireless service/products! They only want you to sign up for the next cell plan, obviously to get paid! They will say whatever to get you to fall for their tactics. Unless you enjoy throwing away money, do yourself a favor, stay away from the hassle, find some other place. You'll get ripped off here! The only thing this store seems to be "authorized" to do is Take Advantage of Loyal Customers! One other regret... I wish I could leave Zero or Negative Stars.

Basic Bait and Switch company. Met AT&T Rep in Sam's Club Kiosk - AT&T rep had AT&T Badge and said they work for AT&T. Signed up for plan promised to be equal service to my Verizon and I would get a Samsung Note20 for FREE. Now four months into billing and I am paying $35 a month per phone!!! BAIT and Screw the new customer. Called many times to AT&T and they basically say 'too bad - So Sad' --- Consumer beware. They have ignored all efforts to address issues and tell me I can leave AT&T to return to Verizon for $2000.00 or eat the costs of the phone and stay with AT&T.

1/22 AT&T offered to upgrade my phone for only $6 more than my current bill because they would give me $899 for my current phone, I only had to pay $51 for sales tax. 1/27 I was delivered the wrong phone and called upon receiving the wrong phone and was told it would be corrected. The rep had me on the phone for almost an hour, she stated she had the correct ordered. I only had to pay the sales tax again and I would have the phone in 2 days. The rep said they were placing me on hold but hung up the line!

I've had several prepaid wireless accounts with several MVNOs including T-Mobile twice and they never asked for your social security account much less required it. AT&T's explanation is that "it adds an extra layer of security." For who? Certainly not me, the consumer! Why would you need to run a credit check (I assume) for services that are "prepaid"? It lowers my "layer of security" to carelessly give out my social security number. For once I wish the FCC and government would "really" protect consumers and police these abusive business practices.

My husband and I recently went to the AT&T store to buy him a new phone. While we were there, working with an agent, a female agent interrupted repeatedly to tell us we should "upgrade" our plan to get unlimited data, because 'it will only cost $1 more" and we would get one more phone line. We said no because we had no need for a phone line, but the agent who was helping us was taking so long that we decided to listen to the woman and eventually agreed to the "upgrade." She didn't tell us we would lose our ability to use our phones as hotspots as a result. For the last week we haven't been able to figure out what was wrong, and my husband was finally told we don't have "a hotspot plan." To get the hotspot again, we now have to pay $10 more a month than we were already paying. It was a blatant bait and switch and that woman misled us completely about what we were getting.

Decided to cancel my ATT cellular plan two months back. Was promised a free Iphone11 on my second visit with loyalty service only to receive my bill and be over charged $10. Manager said there’s no record from phone call with loyalty rep that she offered the phone for free or that she promised a specific billing price that would incur until I changed plan. Att has no loyalty to customers, only to con their customers to be falsely offered something over the phone so there is no evidence of transaction to keep us happy until billing arrives. Unbelievable that there is nothing in loyalty report to support my recall of discussion.

I called this company 30 days before the closing day for our home, paid our last bill before the next cycle and they had the nerve to bill us for another month in the home we no longer resided in and reported it to credit bureaus. Now I will report them to the BBB.

I purchased a 4 line family plan with AT&T 2 weeks ago. The service has been decent so far (although I don't notice any significant difference using 5G). What I am not satisfied with is related to the seller who managed my purchase. Both, the first representative (Francisco) who responded all my initial questions on January 12, 2021, and the one who actually managed my purchase (Gerardo) on January 13, 2021, assured me that I shouldn't worry about the activation costs because they were going to waive them from my purchase as a promotion for new customers. However, after two weeks, the company neither have the notes from the purchase and an accurate billing for me yet, nor does it intend to discount the promised activation fees from my bill. I'm currently deliberating between staying or paying the amount for the phone I purchased and then canceling the service.

I have been an AT&T wireless customer for years. I haven't had any problems until recently. In the past, I always purchased my cell phones from Amazon or Walmart. I received a notice that I needed to upgrade because the phone I had will no longer be valid with the new 5G services. Because I waited until the last minute, I purchased an LG from AT&T. That was my first mistake. The telephone stop working after 8 months. I contacted AT&T and the phone was under warranty. I was quickly sent another phone. I returned the old one immediately. The next week after returning the phone, I started receiving calls that the phone had not been returned. I explained the phone had been returned and gave the customer service person the tracking number.

I have been a customer, for a very long time. This company is the worst for over billing, bought a ipad. It's been paid for over 2 months now, still being charged for a payment. Been on the phone with their billing department many times still have a big bill. Gave this bill to my attorney. They're not getting away with this, leaving this company, never to return. Terrible service in their stores, texting, and personal talk among employees is more valuable than dealing with customers. They hide in the back room when it gets busy, sports on the company television is more important than earning a honest paycheck. Employees argue over some dumb basketball loser while waiting on a issue from a customer tired, old and fed up with stupid, lazy people and the companies that value them.

Beware of AT&T's scam to 'return your old device' for a monthly credit towards a purchase of the new phone. If you don't use the correct shipping label, and I still have no idea what label I was supposed to use. They gave me a $35 credit, instead of the $900 they promised, because i "didn't use the correct shipping label to return the old device".

I have 3 phones that are locked by AT&T. They refuse to unlock them now that I have changed carriers, which is completely wrong. I have been on the phone with customer service for 3 weeks now trying to unlock them, and have tried going into the store as well. They continue to give us the run around b/c they do not want to unlock. I have furnished all the receipts to show that the phones have all been paid off. This is ridiculous!

It all started with making changing plans so my husband who is a nurse could get a discount. After 2 weeks of calling, hanging up on me, getting nowhere. Nothing being done, AT&T opened a new account that I didn't ask for. Now being charge for account I didn't even want. Their customer service is beyond horrible and unprofessional. If you tell them something they don't want to hear, they just hang up. I suggest and highly recommend not doing business with them. I have never had such bad and horrendous customer service.

Switched to AT&T late this August in response to the BYOD program advertising a $250 Visa Rewards Card per eligible line. My lines were deemed as eligible and I was looking forward to my promotional cards coming as a new customer. However, I never received any communication, notification, text, or alert to bring my attention to any kind of process to claim my reward. Have spent over six hours on the phone, conversing with customer care, rewards, retail support, and online chat, totaling about 20 AT&T representatives. Many times I found myself speaking with customer care, only to find out that I needed to talk to rewards, then I would be speaking with rewards, only to find out that I needed to talk to customer care. Not one person was able to assist me with how to claim my reward.

Charged our credit card without authorization ($1516, 2 days before Christmas) - spent 7 hours on phone with them to find out why. Canceled and returned phones - now over 3 weeks later still no refund.

AT&T is the worst customer service experience I have ever had. Their phone system only works by voice not by pressing buttons, so if you are sick and can't talk the system hangs up on you! It doesn't even give you the choice of pressing the buttons, like most other systems do. That is just outrageous! Also, I have had nothing but trouble with them ever since I tried to cancel my service almost 3 months ago. They charged me three times after canceling my service and I had to call each time to get a refund and reiterate that I wanted the service cancelled and now for the fourth time they are charging me again. This is undoubtedly the worst customer service I have ever had with any company. I would advise anyone thinking of getting AT&T service of any kind to think again and get anyone else!

2 Business lines stolen for 3 days. BUSINESS LINES. Att finally answer phones, told to call back 2-4 hrs 2 times, then 1-3 hrs, then told FRAUD dept is closed... Had to get a police report. Transfer to wrong depts. Disconnect calls. They didn't take care of me. $15,000 money stolen from this illegal port of my lines and loss of business for 3 days... They offered me a insulting $10 credit for being out of service for 3 days on work lines... Basically you have to keep calling to get anything done. I mean calling for a few days until you get someone to care and not pass you off.

AT&T does not even deserve 1 star. I moved to the country and unfortunately AT&T was the only carrier that provided service in my area. The phone I wanted had to be mailed to me. I received not one but two incorrect phones. After an hour or so phone call (no call with AT&T will EVER be under an hour) they agreed to send the correct phone. I mailed them back the 2 incorrect phones.

Absolutely the worse customer service I have ever received!!! I wish I could AT&T negative stars. Misinformation at all levels of the organization from offshore team to managers. I have been waiting over a week for internet!! Called everyday. Have called 10 different occasions and talked to over 15 different people. Constantly getting transferred. First they lose my move order even though I have an emailed confirmation. Next, they “100% guaranteed” a technician was arriving today. Called and confirmed twice this week. Only to find out the technician was never even scheduled. Now I will have to wait another day for a technician to come (if they actually come)! Lies after lies. I have never distrusted a company more. I have Spent hours and hours on the phone with them. Everyone takes forever to even look at the most basic information. DO NOT USE AT&T! They are terrible! The internet is not even fast. It cuts in and out. You are much much better off with Spectrum Internet for the Dallas area.

Don't use AT&T. I switched from T-Mobile to AT&T. AT&T told me I will get free iPhone 11 for trading my old phones. I did that and they charge me $23.34 each phone for 30 months. I sent in my old phones and called them 5 times. They first said we never received my old phones. Even they received they still charged for new phone for a year now. I pay $243 a month for 5 lines. They even increase $25 for one time charge. Not explain why? AT&T cheated customer and break their contract. No free phone. First couple months bills were $600 plus, then drop to $350 a months for several months. When disputed, they dropped to $243 a month. DON'T SIGN UP AT&T. I regret to get off from T-Mobile. I'll go back either T-Mobile or Verizon. SCAMMER! I BET US GOVERNMENT WILL FINE THEM AND MAKE THEM PAYING BACK TO CONSUMER ONE DAY. WE NEED TO SUE THEM.

The worst wireless company ever from the service to customer service. Takes at least 45 min to get someone on phone. I switch to new company. They owe me refund and won’t Reimbursement. I’ve called a number of times with no help and then I get hung up on. They are rude and unprofessional. The best thing I did was switch.

We have a family plan with 4 cell phones (iPhones) and truly have been satisfied with our service until now! Today one of our phones that we bought 15 months ago stopped working. I first went to Apple. They were no help because the phone is older than a year. They suggested that I visit AT&T which I did. At the AT&T store in Natick Mall (MA) the associate was helpful. He verified my account, provided me my options and suggested I go through my insurance. He proceeded to explain how to file the claim because he was unable to do it in the store. So I dialed 611 at 6:50 pm. After an hour on hold (first mistake) I speak to an associate who tells me I actually have no insurance but I can buy it for $15 and file a claim in 24 hours. He even reviews the plan with me. As I wait for a manager to help me proceed we get disconnected! I get no call back!

AT&T is a scam of the highest magnitude. I turned in my equipment and called to verify that it was received. Upon trying to get a phone from them I was told I never sent in the equipment & are trying to charge me $500 + dollars. When I called about I was lied to and treated rudely and disrespected. They have the balance in collections destroying my credit. When I was in the store attempting to get a phone, one of the employees said they did the same thing to her for $300. She said she just went ahead and paid it. I don't have that kind of money to throw away because AT&T aren't doing what they are supposed to do. She also said she has only seen one person to have their case won in their favor. And she was correct. They closed my claim stating they couldn't find the equipment. PLEASE BE CAREFUL WHEN DEALING WITH AT&T.

The worst customer service among all the wireless service providers. I feel cheated being trapped as a new customer by offering deals without proper information and tied me for 30 months contract. I purchased AT&T wireless an online promotion to receive $700 discount with iPhone 8 trade-in. When I completed my trade in process which took more than a month, I was informed to upgrade my plan which would increase my monthly billing amount by 20$ per month for 30 months. I spoke to customer service multiple times before trade-in but no one informed that Unlimited plan is required for this promotion, until they received my trade-in device. Now either I upgrade my plan or pay full amount of device.

I bought a Note 20 from AT&T. I used the phone for 90 days. The phone locked up and tech support said they could not fix. They would not give me a loner phone or support the product. They said they would send me a refurbished phone but it would be 10 days. I depend on this phone for business. I would not sign up for service or buy a SAMSUNG phone. ATT does not support the phone they sold.

I signed with AT&T Wireless back on 8/26/2020, ever since I am being overcharged every month. I had to call every month to revise my bill. It's been 4 months now and they keep overcharging me. I will take it to Arbitration or small claims as I have all the documents and contract that support my claim. It is one of the worst experiences ever with this company. They are a complete scam. Every month they have a different false reason for overcharging my bill then they reverse it. I thought I covered all the corners before signing with them. But apparently not. They don't honor their own contract. I hope soon they will be exposed to the public how corrupt they are.

Company withheld information from me that they had removed my military discount for several months after I asked why my bill was high. Their intentionally deceptive practices rank right up there with payday loan businesses. Actually right below. They refuse to pay me the money they stole from me. Canceling service ASAP.

I bought AT&T Wireless services (4 Lines) Dec 1. The sales took just 15-30 minutes with Chat. The equipments came in 3-4 days. Excellent AT&T when it was Sales & getting a customer onboarded. Salesperson sold all the promos just on chat, but I have not got any hard document from AT&T. I got emails saying in 5-7 days I will get return shipment boxes for trade-in device. It's been 2 weeks now and I have not got it yet.

I have been an AT&T customer for over 6 years. Within the past year I have called customer service over 10 times waiting an hour plus each time to get someone on the phone. My first bad experience started when I ordered a Samsung watch. I received it in the mail, no issues there. Once I had the watch I couldn't get the number sync to work which no one could help me fix so I returned it, also closing the line I started for it. For three months following the return they continued to charge me for the extra line, which took me 2 to 3 phone calls to get it closed and credited to my account. Last month I upgraded my phone, after doing so I realized I had one more payment before my s10 was paid off so I returned the upgrade.

3280 E Flamingo Rd. Las Vegas NV 89121. I came here today 12/5/2020 to turn my prepaid account into postpaid and purchase a new device. While I have received a stellar service from the staff, especially, William J. who helped me with my purpose of visit and whom was very patient, accommodating, and was very professional, I definitely did not appreciate the way I was mocked by this person with a longhair while going through the process of activating my new account who turned out to be the store GM.

AT&T customer for decades no longer willing to take their abuse. I was taken in by an iPhone upgrade offer - basically getting an Iphone 12 for $200 following trade in of Iphone X. I completed online order - didn't really take much notice of the absence of any further reference to trade in. I got the Iphone and nothing was included for the trade in. I waited a few weeks - contacted customer support, an hour or so later I was told a mail in package would come.

I moved my four wireless lines to AT&T approximately a month ago. I was enticed to do so because I was told I would get $250 account credit per line ($1,000 total), and that my total bill would be $150 monthly plus taxes and fees. While waiting for my first bill, I noticed that AT&T had posted a $600 credit to my account rather than the $1,000 promised. I contacted the person at the local AT&T store that set up my account and he said he could not help me: I had to call AT&T.

I bought 2 phones from At&t, buy one get one free. I paid the most expensive one and they wanted to put me on a payment plan for the second one, so I can get credit for it back. You need to understand I pay taxes on a money that I don't owe them because I paid both phone by paying the expensive one.

I started with ATT this week with a new prepaid plan with the intention of switching to the online offer, the $300.00 a year plan. I went to my local ATT store to get the initial set up with your prepaid. That way the port from my old carrier was easier. Once I got that done and was up and running I called customer service to see how I go about switching to the yearly plan and was told that I can't make that switch and that it was only for new customer activations. It's funny too since in the store there is a sign that says they treat existing customers the same as new customers. Clearly, that isn't true, or is there actually a way to switch to the online only plan for an existing customer?

We were switching from Verizon to AT&T because the store employees said we could get a great plan along with 2 new phones at better than half price. This turned out to be false. The bill (which AT&T via phone would not show us or send us a copy) was a lot more money than was quoted. We cancelled the plan but they are charging us a restocking fee of $55/phone. Beware of AT&T! I will never do business with them again!

We have been without Internet going on nearly 3 days. ATT is unable to fix the lines they damaged in a timely way. The same thing happened a month earlier. They cut the lines because they didn’t know how they laid them out. You would think ATT could buy a clue after the first time they goofed. Before that, both cellular and internet went out at the same time. TV is a joke. Who uses dish? I predict ATT will be out of business within 5 years.

Wife and I recently signed up for cell phone service. We ordered 5 lines with phones and 2 smart watches. We was told when we signed up, the watches would ship separate from the phones. We received the phones but, did not get the phones. When I called to activate our phones, I asked when the watches would come in. They did not show where we ordered them with the phones. So, we could not add them to our service until 60 days after we have service with AT&T. Very unsat..

AT&T's so-called customer service is NONEXISTENT for Land Line customers. Everything has gone to wireless, leaving those of us without cell signal in our areas without any options for landline, especially if you're below federal poverty level. Our original first billing was only $6 and change with their 'LIFE LINE' offer, now discontinued our current billing is for $131.37!!! We had to cancel AT&T's DIRECTV, as the ever increasing monthly charges priced us out of it. When we were deceived into trying their WIRELESS offers of a SIGNAL BOOSTER, OUR LANDLINE NUMBER was 'ported' to WIRELESS WITHOUT OUR KNOWLEDGE!

Don't sign up with AT&T. Check the Better Business B. You will see why. They are very unreliable and they love screwing over their customers. They took my trade in phone and gave me nothing for it....

I have been an AT & T customer for years but lately particularly the past 3 or 4 years the customer service is horrible. They can't find your account by phone number or SSN, issues with a bill you have to talk to three or four people and still may not get it resolved. If charged an incorrect amount if you don't pay it they charge you a late fee, yet you can't get anyone on the phone to assist you with it, at least no one that understands what you are saying.

I bought a new phone cause I was due for an upgrade for 2 years now. They offered a mid-range android for 5 bucks a month. They are charging me 15 a month instead. When I called to inquire, they stated I didn't meet the term for the deal and needed to upgrade my data plan. It said nothing about this when I bought it, or I wouldn't have bought it. They did the same thing to my wife, but hers was supposed to be free with her trade-in. This company is on par with Wells Fargo. Fraudulent billing practices. This is Trump's deregulation in action. We all get screwed by the billionaires and no justice for those hurt.

Hours on the phone yesterday and today trying to switch to AT&T, paid the money to have everything connected, new phones, watches, etc. They were supposed to be here the next day, but never showed. When we called they then said they would have a supervisor call back. That never happened. When we called this evening, we were told the order was canceled but we weren’t refunded. But that he could reprocess everything and get us our phones. After two hours on the phone (just the call this evening) he told us that they would have to issue a refund which we wouldn’t get for days, but would have to pay again right now. And not only that, but the amount we’d have to pay was OVER DOUBLE what we paid yesterday for the same thing?

I have companies that I have been doing business with for over 25 years because of their service. ATT will be permanently on my DO NOT CALL LIST. My issues with ATT include but are not limited to:

They don't care about US, the actual customers. All they care about is taking innocent peoples money, especially when most of the United States is struggling to pay their bills because of the Pandemic that does not seem like it is getting any better anytime soon. They format their bills to make it difficult for most people to read so they don't even realize that they are not even paying for the right plan. My phone bill has been close to $200 for the past 5 months and the rest of the time it was between $140 - $160 every month. I called AT&T today & according to them my bill is correct, NOT EVEN CLOSE. So I told them that I will be switching back to a pre-paid provider & all they can say is, "I'm sorry you feel that way."

I have been with AT&T for over a decade. The customer service is by far the worst I've ever dealt with. Sent in my old phone several months ago for a trade in, but haven't received anything. Tried contacting them several times/ways and still nothing.

I have observed countless errors trying to do routine tasks on the att.com website (i.e. download a PDF of my last month's bill). Att.com frequently breaks on modern browsers like Chrome and Firefox. Very low quality user experience.

First of all - I wish I could give them 0 STAR. Yes - that bad is the customer service. Summary:

Possibly the worst experience I've had with a wireless carrier. My family switched over to AT&T in June 2020 and traded in our old phones for credit. The Sales Rep at the store completed the trade-in survey himself and stated as per the survey, both phones had a trade-in value of $60 each. I was told the trade-in values would be applied to my monthly statements in the form of installments and was instructed to give it a few billing cycles for it to kick in.

My father and grandfather both worked in this company. However after losing ability to work and make money after car accident I asked AT&T for a way to lower my bill. They talked me into unlimited plan. They said would lower my bill $40 a month. Instead they took advantage of my disability and raised it so I pay $40 more a month.

I had 4 lines and a tablet for $137 a month, with Metropcs. My home internet was through Cox, but it was slow because of the area I live. I see an advertisement for AT&T fiber optic, so I signed up. As the tech is hooking up the home internet a "phone salesman/tech" showed up. Promised a cheaper rate and free better phones. I received an email saying my 1st month would be $130, but they "pro rate" it? What does that even mean? Then they take $240 out and say it's okay because they only rip you off your 1st month? Okay? Now, I have a $240 phone bill with 4 lines but my bill has 5, the so-called better phones are very generic 32gb of memory galaxy phones. My original phones had 128gb of memory. Then, I'm told it is a 30 month contract when I was told 18 months. Stay with Metropcs.

Ordered one thing from AT&T and received another. Total bait and switch. And of course they aren't willing to help. They would rather lose 2 years of payments than to give what I thought I was ordering in the first place. Everyday for 2 years I'll be here.

I was mislead about a new cell phone I purchased, I was told the monthly price was going to be one thing & it turned out to be substantially more. After several calls to "customer service"... a play on words... I received a callback from a man named Stacy ** from the Office of the President.. only after I wrote a letter to the BBB.. Mr. ** told me I would soon receive a corrected invoice. This all started in March, I just received my September invoice, still no correction. I wrote another letter to the BBB, Mr. ** called without an explanation!!!! He said he'll call me back in a few more days with an answer.... Are you kidding me AT&T. This is insane!!! Fix This!!!

Two weeks ago I bought a long charging cable for my iPhone from the ATT store at 1800 N Federal Hwy Pompano Beach, FL along with $50 of other stuff. I have purchased 2 phones from this store over the past few years. The charging cable fell apart after 2.5 weeks. Both schmucks in the store told me they didn't cover damaged cables. They never even looked at the cable! They blamed me for damaging it. It has an open circuit and doesn't charge. Both ** and his manager were rude and told me they are willing to lose a long term Customer over a $10 cable. File this in the "CAN'T FIX STUPID CATEGORY!" The lack of service and rudeness is mind blowing.

Over billing. In the thousands on a single mom's phone service. I pay for my daughters and I phone, have been charged on auto pay over $2k a month. Fraudulent company. This month charged $800. Yep. I am amazed how they over charge. What have your bills!!! Use any other service.

Avoid AT&T like the plague. I had Verizon - had no service issues at all, they were just more expensive. I can tell you they were worth the cost. I rarely have reliable service, I live in Augusta Ga. It is the second largest city in Ga. You think they would have towers (that worked) everywhere in a community this size. I have terrible service at home, and hit and miss service at work. We have two offices. At the second office in down town Augusta I have nothing. Maybe one bar if I stand outside. I'd give negative stars if were allowable. I feel like they should be paying me just to say I have AT&T.... Pathetic. I have an Iphone X with all the latest updates...

I have been trying to get my service fixed since May! I cannot have a bill sent to me without them charging me to send the bill even though I cannot log into my account because they cannot fix the glitch that has haunted my account since May. They charge me a late fee every month since the only way I can pay is to make an appointment at the store which since COVID has been a nightmare!

I start with them in April with a promotion plan. Trade in phone and get iPhone 11 free. I trade in 2 phones and still paying for iPhone 11. They lost my Note 10 Plus and iPhone 10X Max. Been calling but keep getting the runaround. Be careful with dealing with AT&T Wireless.

I switched from Verizon Wireless to AT&T wireless back in April after 12 years with Verizon. AT&T seemed to have cheaper plans that offered the same coverage that Verizon offered so I jumped ship. That’s when I began getting spotty service. People were complaining that they could not hear me (this never happened with Verizon) or my calls would drop altogether. I guess you get what you pay for???

Another incorrect bill. Once again my bill was MORE than it should be. I called Customer Service and was told I hadn’t been getting my discount on one of my lines. So, they charge more? I am a single mother on a fixed income and I cannot afford surprises. They have done this on several occasions (not giving my discount I was promised when I signed up, etc.). Just bad business all around. Watch your bills when you get them.

This company is so unethical! I switched over from Sprint to AT&T for potential better network service. I spent nearly $3k to terminate my contract early to join AT&T. When I received my phones, customer service told me they would add a note in the file to waive my activation fees. In three separate occasions, they “put a note in the file” so when my first invoice was produced, I could just call and no issues. This is not the case! When I got my invoice, I called and the representative told me there were no bots in the file and that they couldn’t waive the activation fees.

My phone has been dropping calls for a year and a half no matter where I am. I called 6 times and each time I'm transferred to other departments. They tried a lot of things and can't fix it. I called to ask for my money back, I had to be transferred to an account manager, but the call got hung up by them. No one calls me back every time it gets dropped or hung up. All transfers are cold and I have to explain again from the beginning. I am done with ATT and will never recommend to anyone. They said they don't have a complaints management system. Someone needs to investigate this company!

I cancelled my service and found a new provider. I cancelled in June and got a bill in July. Called to see why it wasn't prorated. I was told to pay $8 and the difference would be written off. Get a bill in August. I spent hours on the phone trying to take care of the problem with no resolve. I asked for someone in the US. Was told no. All they did was repeat themselves. Have never been so frustrated or had such bad service.

The service I'm receiving after paying out $256 a month towards my phone bill, cable, and internet is just downright unacceptable. I know that the customer service reps can't control everything, but not a single one has even attempted to help me solve the problems caused by their faulty service beyond troubleshooting. I made the mistake of extending their reach beyond just my phone when I moved into my new home this July and without fail, my tv buffers during my shows every night.

Worst customer service in history! I had AT&T Uverse for 7 years with an Internet and TV bundle. They bought out DirecTV and sold me on switching my bundle from Uverse Tv to the DirecTV service with my internet. I had that service for 3 years. The entire time, the Uverse Internet was subpar at best nonetheless, I was too lazy to switch. Fast forward, I never used the TV because who watches cable nowadays when you could stream and streaming on subpar internet got annoying so I finally made the choice to cancel my services and just stream and get better internet to do so.

AT&T does not have good cellular coverage. I transferred my service from Spectrum to AT&T THINKING I'd have better coverage and I wanted service for an Apple Watch. Instead of better coverage I got dropped calls and garbled IRRITATING conversations. I live in the city and am not far away from towers and I have new devices. When I called customer service with AT&T they weren't willing to reimburse me for my crappy coverage. In fact they were ready to help me find a new provider. (They don't need me. They have plenty of others they're snookering.) Don't be fooled, they'll take your money and you WILL NOT get what you paid for.

Their customer service stinks! I talked to 8 representatives since Tuesday and each one told me something different. Our internet went out on Tuesday 8/11 due to a storm. They sent a router and I received it on Wednesday 8/12. I plugged it up and it didn’t work. They determined that the phone line was messed up. They scheduled a technician to come on 8/13. They did not show and did not call. I called and the earliest they had was 8/24 but she told me to call back in the morning to have priority changed to higher since no one showed up. I called the morning of 8/25 and she changed the priority but she told me I would receive a phone call by the end of the day. We did not receive a phone call.

Neither the company nor Mr. Stephenson, CEO of AT&T take care of their employees, much less their customers. AT&T is the worst company with one of the largest monopolies in the communication industry. As a teacher, reliable internet is a necessity in these times of distance learning due to COVID-19. I switched to AT&T on a promise to get a great teacher discount, but the run around apologies and lack of accountability is astounding when the internet failed to work correctly from the onset. After initial installation, internet reliability was intermittent, so a second technician was sent. The second technician made the problem worse and the internet failed to connect at all.

I recently purchased the Samsung 20 which is 5g. Slow, slow, and slower. Then I can't turn the volume down on my phone because the phone case doesn't fit right on the phone!! So I can turn the volume up wait till it shows on my screen then turn it down from the screen.

I made a payment arrangement with AT&T. However, AT&T did not honor their end of the agreement. And as a result, my bank account went into "OVERDRAWN" status. I called all the proper channels for resolution and got scripted responses and blatant indifference from the representatives. I asked to speak with a supervisor and was put on hold for a very long time, only to be told that someone would contact me regarding my concern. NO ONE ever called me back! Do not, I repeat, DO NOT have any business relations with this company. You will be very, very, very disappointed!

I ordered a new phone from AT&T. It was shipped out timely, but lost in transit at a UPS distribution center. The UPS distribution center told me to contact the shipper - AT&T. From there, I spent over 2 hours on the phone with AT&T either on hold or talking to someone trying to get action taken. It was clear that the AT&T service reps were not even listening to me. I would explain the situation and the rep would come back and tell me they tracked the package and it was in a UPS distribution facility and would be delivered in a few days. It was a immensely time-consuming, unproductive use of time to try to resolve an issue that is ultimately between AT&T and their choice of shipper, UPS.

My elderly mother has no internet for her life alert to work. They will not expedite an appt and are making her wait 5 days for repair. The company does NOT care about their customers. Have spoken to several supervisors who "say" they are going to take care of it and never do. When I call back for a follow up no one can find any notations in her file about any conversations. We will be switching carriers!!!

Last year we moved into an apartment complex with an AT&T exclusive. This is a HUGE red flag. Never do this. One year of TV Uverse constantly freezing and pixelating. Constantly. The 300 Mps has never gotten above 60Mps. Never. The money we have paid has been 100% good. No glitching. In other words we pay perfectly good money for horrible service. I have spent many $$$ with AT&T but when ever I get out of this garbage service I will never spend a penny with AT&T. But go ahead and get you some. I am sure this could never happen to you. Not you.

Wiring burned in my home. All wifi and DirecTV components wouldn't work and the took almost a week to show up and fix it. Then it was only half fixed and they left and still giving me the run around. And my bill was $15 extra this month. Not sure why.

I switched onto ATT back in May from another provider in order to try out a new network and get a deal on new phones. I was told if we ordered two new phones online and transferred a phone line over that we would receive two $150 reward cards and a $250 reward card respectively. We had a lot of trouble over these orders and every time we tried to place it online it would cancel our order while processing. This happened multiple times over the course of 3 days to the point where Customer Service had to help us through an online order and even then it STILL ended up getting cancelled. After being so fed up we called ATT and had to work with them over the phone to get the order processed correctly.

I had Hours of waiting on the phone, 9 total, endless CHATS online, standing in the store 3 times, being cut off on the phone several times, ordering a phone on the phone then having to cancel the order because no one could take my payment. I made an appointment to visit a store the rep said was OPEN after I told the rep it wasn't, it was closed. I finally ordered online by myself. Received my phone, set it up myself and NOW receive a bill twice what it was. Talked to an associate yesterday who agreed that was a mistake, ONLY to receive the actual bill today saying it increased! I wanted to throw up. If you are purchasing a $700.00 phone, you think you could get at least "fair' Customer Service? I tried to resolve it online, "SITE EXPERIENCING DIFFICULTY" message after several attempts. Not sure what is next? I just posted on FaceBook. Waiting for reply.

I recently had two devices stolen my cell phone and iPad both on AT&T account. Seems that silly me stored all my information on the two stolen devices. I don’t remember my login name. I don’t remember my password since I decided to take the convenience of auto fill password. Now they can’t verify it’s me when I try to log in. Plus the fact there’s not ever a 24/7 representative available. After spending 45 minutes on the phone this morning in Bollywood I was told the system was upgrading. After three calls I finally did find someone that could point me in the right direction. It seems the issues I have is with my login identity. I can’t get past that. Must listen to reset a password. I just don’t get it. It’s not like I’m trying to break into Fort Knox.

I called customer service, received a quote for a new higher tier rate plan, and signed up. The bill came in 50% more than what the customer service agent told me. I called customer service again and was told me the new bill was correct. AT&T Wireless really didn't seem to care to have my business. So I am switching to another provider. Hopefully, they will have more truthful agents.

I have never been treated as bad as I have in the last year with ATT. I am sure they are outsourcing the reps on chat. The rates I get charged are just downright out of touch. I upgraded my phone per ATT's advice and promo with only 2 months to go on my old phone. I was told I would get a credit of up to $100 for trading in my phone. So 6 months after getting confirmation that they have my old phone and it's in working order, I didn't trade my phone in correctly to get the credit. On top of trading my phone in when I wanted to, I was charged double that month for the installment payments. 1 for the new phone and 1 for the old phone in the same month. Our bill went up to $538 in one month from $209. We also upgraded plan, but still that is outrageous.

In Sept 2019, I was promised a great price to switch my service from Verizon to AT&T and it was the worst mistake ever. They have yet to honor the price they quoted me. I've been given the run around since Nov. 2019.