AT&T Wireless Reviews

ATT phone support is needed to cancel a line or fix a problem. I have waited at least an hour every time I call. The agent that picks up will always need to transfer me to another agent. That office is either closed or I will wait another hour. The new agent will say they attended to the issue, but they did not. Days or weeks later, I need to start the same process over because you must reach phone support to make service downgrades. The phone support goal is to keep you on the line so long that you hang up. I never experienced customer support that was as terrible at ATT. The people in the ATT stores laugh about how bad it is, and then apologize that they can't handle the problem. Try Verizon or T-Mobile. ATT is horrific.

My 89-year-old cousin with memory problems has had two cell phones for a year that she never uses and does not know how to use. I decided to help her close these accounts that were charging her debit card every month. I first called consumer Cellular and explained the problem. They were very sympathetic and closed the account within 10 minutes. I then went to this AT&T retail store for the other account with all the details including phone number and account number. My cousin was also there with her driver's license to prove who she was. AT&T tried every trick possible to block me from closing the account. They played their version of Donkey Kong. After 3 hours, I think we may have had success. Only time will tell. Beware of AT&T. They are a very bad company and practice their own version of elder abuse.

Worst company ever. They quote you one thing over the phone and they just send you higher bill. Do not do auto pay. Beware. Stay away from them. I called. Manager cannot take responsibility for his agent.

ATT worst experience I had with any company before. ATT representatives have no knowledge, no professionalism, never resolved anything, just kept changing my plan and trying to sell more services before even fixing any issue I had. I have ATT business for internet and wireless phones since 2019 and never received what I was promised. In 2021 they added a line which I never requested and added $96 to my bill. I had to call several times and have like 15 reference number requesting to cancel the line and still waiting.

On August 28th I went to the store in Gastonia on Cox Road to find out if the phone I needed was available. As it was not, I went to the store on Myrtle School road in Gastonia. The representative, Jordan, was with other clients. I was not greeted. While still working with another client, Jordan asked me how she could help. I explained that I was looking specifically for Samsung S24 Ultra with 512 GB of memory and came to her as it was unavailable at Cox road store. She informed me that she had two phones available at that location. I chose the color of the phone. She proceeded with the trade-in. As she was still working with both me and another person, I had to do all the installation on my new phone without her help. She did not go over any policies, protection plan options which she just added without asking me.

This review is solely for MYIEKA!! She was truly helpful. I’ve been on the phone with 4 different people prior to Myieka. She is amazing. My phone was not working after transfer to replacement. I was told to do numerous different things from all 4 people. It took Myieka under 5 minutes to get my phone working. I should have asked for her extension just in case I need help in the future. She made my night!

This review is in response to the awful service received from an AT&T service agent. I called in to get a reason for the increase in my bill which was not clear on the bill. The initial person with whom I spoke could not provide a clear understanding of why the bill had increased. I then requested to speak with supervisor. The supervisor's name was NOAH. I shared with him my concerns, He began to say that reason for the increase was because AT&T made an across the board increase to the all customers. He stated that I was sent a text to this effect. I told him that I did not receive a text. I then ask why wasn't an email sent explaining in detail the increase.

I switched my family to ATT with the hopes of saving money while having reliable service. I completely regret my decision. The service is terrible and as of right now our service is completely down. How does the large cell provider absolutely drop the ball on the one thing they do? I spent 17 years at my former cell provider and service was great. Why did I do this?

I have the Internet Air for Business. I have had it under a month and It started out great then in a week it slowed down to with under a 1.0 Upload. Their tech support did 3 hours of over the phone work and I still had to go into the store because it was pinging in off of North and South Carolina and not Michigan towers. Then I was told by service to get a new sim card in the store. I was also told that they can cancel my other line which was a hotspot for business that did not work. That I had to do it over the phone they did not have access; which the rep on the phone stated that I needed to go in store.

Service installation scheduled with 4 hour window. AT&T called 4 days ago to confirm appointment. 4 hours waiting so called them. Answer, "We are unfortunately experiencing a STRIKE" that they knew about when THEY confirmed appointment. Hoping union wins huge concessions from this idiot company.

No Internet for 6 days. I had an engineer appointment booked however no one turned up. Their customer services informed me that the problem was outside and an engineer would not be coming. I took the afternoon off work for no reason at a loss of 160 dollars. Their response was, "Oh sorry we will give you 3 dollars compensation." WHAT A JOKE.

I have been a consumer for over two decades. They have slowly declined in their ethics and care of consumers. I would not have remained a consumer if they were bad from the start. I was with them when they were Cingular wireless. My loyalty hasn’t been rewarded or even acknowledged. Yet my account was hacked accessing all my banking information. Which led to my bank account being drained but AT&T holds no blame. But when I called and told them of issues I was experiencing they notified me of the breach. Which sadly I was unaware of!!

My 85 year old mother has been a BEYOND loyal customer to AT&T and all of the other names that it was prior to the company being called AT&T. OVER 50 years of loyalty. You all have been HORRIBLE in the way that you speak to her, schedule with her and all of your supposed repairs since 2023-present. I am appalled by the lack of concern and interest that has been shown to her and myself, when speaking on her behalf. I am OVER the patronizingly robotic apology that your workers have to say over the phone, due to it being part of the script. Needless to say, after all of these years, my sister and I are forcing her to walk away from AT&T. Feel free to treat someone else's mother terribly, but not mine.

I have AT&T internet. So this door to door AT&T sales rep came up to me and offered me a deal for the cell phone, saying I can get 3 free iPhone 14 and an upgraded Samsung phone for my brother in law. All for just my under $120 for the 4 lines. He also said after 18 month we can get new phones replacement. Sounds great, yeah!!! Plus my son’s iWatch service for another 10-15. Great! I signed up and I paid up front for the taxes for the four phones over $330. He also said he can mail the Samsung phone to Florida to my brother in law.

Absolutely very disappointing that I have to be without internet for 5-7 days because you offer NO OVERNIGHT SHIPPING for your wireless wifi..That means 5-7 days without television...In this day and age that is a HORRIBLE policy ..Customers should have the option to pay for overnight shipping..I almost canceled my order and went with T-MOBLIE wireless wifi which I could receive the following day.... Very unhappy customer.

Complaint: After seeing almost every other company offering plans for what I consider the same level of service for substantially less per month, I reached out to AT&T to see if there was any way to lower my bill. I figured that with over 20 years of being a loyal customer they would be able to do something, however to my surprise they weren't willing to do anything so I cancelled my service and transferred to Verizon for over 100 dollars less per month. Upon transferring my service I made sure to pay my balance to $0 while I was in store to ensure I was paying whatever the current balances due were paid. Now, I get a call 2 months later saying I still owe almost $300, which is impossible because you can't cancel service AND I also transferred my 2 phone numbers to the new carrier.

Recently inquired about a "free" phone email I received. Went through the website and picked a phone that showed $0 per month. Select it and now it's $8.34 a month for 36 months plus a $35 "activation" and $66 in tax. So in summary you give them your current working cell phone plus $102 plus the $300.24 you end up paying for the "free" phone over the 36 months. What a con. Hand over your phone and a total of over $400 for what they call free. Sounds more like a robbery.

I received a bill for $658.99 which is the incorrect amount due to the fact that I've been charged for a time period that I didn't use AT&T services. Unfortunately I was given a used device that still had another customer nude pictures in it. Even though I had ordered a Samsung Galaxy S22 but received a used S20. To make matters worse they refuse to correct the mistake. AT&T customer service is terrible.

My wife and I shared a grandfathered data plan with my mom until she died. My mom didn’t write down her AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren’t allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we’d probably have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn’t know until I received this bill that AT&T doesn’t prorate final bills.

I have been AT&T customer since 2015, the service was ok until 3 years ago, I have called AT&T several times to if they can resolve this issue but nothing have been done. When I finally decided to cancel my service they told me you have to pay the whole month service even though it was only 4 days at beginning of billing cycle. I looked at this as forcing a customer to pay a service they are no longer using. AT&T can prorate the service charge and return the customer money. Not doing this is robbing a hard working people money. I am glad left AT&T for bad service and unfair charges. I recommend not to deal with AT&T service at all.

AT&T is the most disorganized company I've ever had the displeasure of working with. They set the modem up in the wrong place, then ran the wire through my neighbor's yard. After burying two inches when they were supposed to bury it six inches, the two dogs in my neighbor's yard chewed through the wire after six days of service. Had to wait three days before a tech returned for an appointment to move the modem and then realized he had to reconnect. Once again, they ran it through the neighbor's yard and the dogs chewed it within 24 hours this time. I returned the equipment and cancelled the account. Of course, that didn't stop them from billing my bank account $262.72, for some unknown reason, which will tie that money up until the dispute they are causing me to file is complete. No wonder they are the worst rated internet service provider.

Next. Do not do business with AT&T. They don’t do what they promised and expect the customer to invest their time and energy fixing their mistakes. I recently moved to Tenn and decided to switch to At&t from Verizon. While at the Target in Herdersonvilleshopping, an at&t rep, Parker (I think) solicited my business. Since switching to att was already on my todo list, I agreed. The only caveat was keeping my current number. No problem. Unfortunately the phone arrived improperly set up, specifically, programmed with an unknown number.

ATT does not care for their customers at all, they literally allowed some random person add lines to my account and when reported and I filed a police report I was told, "Oh well we can help you pay $1,200 or we send you to collections!!!!" I have been with them for nearly 18years and they are showing they do not care for their loyal customers at all!!!

Cancelled AT&T and now received an unauthorized charge on my credit card. I also see on Malware that "nearly all" AT&T customers' phone records have been stolen in a new data breach. I called Customer Service, but they have a 2 hour wait time.

I have been a loyal AT&T customer for over 50 years. I am now in the process of switching to a carrier that I hope will care enough about my personal data that they will protect it as if it was their own. AT&T would not provide me with service unless I provided them with my personal data, including my social security number. Doesn't that impose an obligation on the part of AT&T not to hand it over to crooks? Apparently not. Thanks to the recklessness of AT&T my personal data including my social security number, as well as the personal data of millions of hard-working Americans, has been compromised. And, how much does AT&T care about their recklessness? Not much, as their response was to raise CEO John Stankey's salary to $24,500,000 a year AND raise our wireless rates by 20% to pay for it. IS THERE ANY QUESTION WHY AT&T REMAINS THE MOST HATED COMPANY IN AMERICA?

AT&T just tried to "get me started" on a plan I didn't agree to, understand, or know the price of. Recently they forced me to switch to their new fiberoptic lines saying it would make the internet faster. It didn't. I'll never accept another call from them..

I switched from TMobile to AT&T last month. What a mistake. I can't watch videos or listen to music without wifi. The network is soooo slow. Videos won't stop buffering if I'm on Mobile data. I have attached what is included in my plan.

Left Verizon Wireless after 20 years because they were getting a bit expensive and decided to go with AT&T. I must admit they reeled me in with a good deal and a reasonable family plan. Unfortunately, their cell service isn't reliable: for example, there are suddenly dead zones where there hadn't been for a year. They, as a company, do not stand behind their products regardless of the issue. I have a software issue that, according to the advanced technician I spoke with, is a trending issue with Samsung Galaxy devices using similar software. So, the phone is having a software issue, and they will not replace it for me. They will upgrade it for me and put me on another 3-year contract. I've spent nearly 8 hours- a full workday- attempting to find a solution and all they offer me is an opportunity to spend more money.

I was a loyal customer to AT&T for many years and then left due to poor customer service. I recently returned because of seemingly good offers only to be misled and lied to. I was quoted one price when I signed up and when I got my first bill, it was more than double which should’ve been clearly stated to me at the time I signed up for service again. When I tried to call customer service to complain, they gave me the runaround and refused to allow me to speak to a manager about. After waiting online for 90 minutes to speak to anybody, worst mistake of my life returning if you’re looking for a good deal run because this isn’t it.

I have been a customer of AT&T since they took over Sprint, so over the decade. I've had my share of issues over the years but none like the one that occurred in June that caused me to finally switch to T-Mobile and never look back. It all started with what seemed like a simple iPhone upgrade and turned into a week-long nightmare. We used the eSIM card transfer upon receipt of the new phone and everything went haywire - I was receiving my husband's text message and the extra line on our phone that belonged to another family member was suddenly the new primary account holder. Going into the AT&T store was not helpful - they ended up having to call support on the phone and our identiy couldn't be verified.

AT&T is 100% authentic CRAP! My mother is a 40 year retiree and has had mobile service with them for over 2 decades. Her current iPhone 12 has a busted speaker and doesn't ring. She owes $340 on this device. We called AT&T and spoke with numerous people in billing and customer loyalty who REFUSED to provide her with a new phone or any other option for getting a new phone without paying off the balance of her current malfunctioning phone. We even asked if the existing phone balance could be rolled into the new phone billing. Nothing doing! I informed everyone that we spoke with that T-MOBILE & VERIZON have both agree to match her current bill plan, allow her to keep her existing number, provide her with a new phone AND pay off the old one with AT&T--and still they didn't budge!

AT&T is the used car salesmen of wireless. Nothing but lies to get you to go away, then the bill comes and it’s completely different than what was promised. When you call them back they simply dismiss your complaint as “I’m sorry the agent told you that but we can’t offer you that deal”. After dealing with the same deceit with U-verse for years and only getting what was promised after filing a complaint with the FCC, I finally dropped their service. Now I have to research another wireless carrier due to the same tactics. Worst customer service experience ever (91% - 1 star reviews), so I wonder how this shady company is still in business.

I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

AT&T customer service and ability to onboard new business clients is the absolute worst! Just transferred over from Verizon because I wasn't getting great reception at the house anymore. I can't even login to ATT account (Business) online or on a phone app without making a trip back to the store.....phone support laughed at me and said "Yeah, I know it's crazy, but that's the way it is"..

Horrible service, Scams its customers. Government should get involved with their unfair business practices and how they take advantage of their customers. They also try to keep you captive and will not unlock your number so you can not leave company.

Service is out for days, customer service is very lacking, they up the price but yet the service becomes worse. They're going as far as even now charging you 5 dollars more if you won't give them access to your checking or credit cards for auto pay. Even though they can't keep your data safe "mine has been hacked twice from at&t". Been with them for over 20 years can't wait for t mobil or spectrum to come into my area. They canceled plans on millions just to force them to sign up on new plans. "I was one of those". Have even had a case where they took payment out. Said they didn't even with proof from my bank. Local store had to actually credit me my money back every month.

I have had ATT for almost 20 years and never ever would I have thought that my losing my cell would be such a hassles. Somehow fraud was listed and so I had to answer some very odd security questions about other people. So when I said I’m not associated with them (one being ex husband's FORMER step daughter) -whom I don’t know where she lives or anything else About her I get flagged and can’t get the number ported on to new phone. Then when I can’t authenticate they disconnect the call. The questions they ask I don’t even pick yourself.

I was a customer of AT&T for 20 years. Every year they increase the charges. I got terrible service anywhere I went in Vancouver and Portland. I just switched to Mint Mobile before my billing date and they charged me anyways. I am very disappointed with this company as they care not about the people. Just the money.

Worse company I've ever dealt with. Left Verizon and and joined AT&T through Costco. I have had nothing but issues, every month, I have to call them and spend over an hour on the phone - every month. The issues: agreement discussed with sales person at Costco was not true. Paid several hundred dollars the first couple of months, bill was suppose to be around $120. Two phones I received from them have issues. Tried to change my payment date - going on the fourth month. Getting charged late fees when the didn't change the payment date. They removed my trade-in credit and then asked me for a receipt of the trade-in. And more! I cannot wait to get out of this contract!!!! Don't do business with them.

The worst company I have ever had to deal with. AT&T's customer service does not know how to do anything. Expect to make multiple phone calls with an hour plus wait times each time. I had to make many calls to get my phone unlocked and to correct billing issues. The only thing they can do is charge you an early termination fee when your phone is not even under a contract. STAY AWAY!

AT&T prepaid claims to offer insurance through Asurion within 30 days of signing up however, it is impossible to sign up! I called them and waited on hold for 30 minutes only to be transferred to asurion customer service and be unable to continue to a actual person and hung up on by the machine due to my number not being recognized. This is textbook false advertising and I would recommend anyone else to think twice before doing business with AT&T prepaid, postpaid, home WiFi, or anything with the AT&T name attached to it as they have to rely on dishonesty and deception to attract new customers.

This is absolutely the worst cellular service out there. A track phone would be better. Every time I call him, it takes at least an hour and a half 22 hours to resolve an issue. I would recommend That you run from AT&T as far and as fast as you can. Service sucks, customer service sucks.

Called AT&T to set up internet at home. Unbelievably, the second customer service person was the rudest not only to me but to the person that connected me. He reprimanded that person in front of me...he wasted a lot more time complaining and raising his issue with me on the phone rather than helping me get through my set up. Be minded that I am trying to set up a service with them and this person don't care whatsoever about that. I am on the phone or even trying to resolve my issue and helping me get set up. He said he couldn't wait at all for me to load a document that only took 30 seconds to do because his policy didn't permit it, but it permitted him to reprimand the other person on the line for more than that.

We have had the worse experiences with AT&T. When we need to use the phone the most such as google searches and download and uploads. This service is awful. Here in my area AT&T promotes 5G coverage and the phone it showed 5G however there is not a 5G tower within at least 10-15 miles from the outside city suburb area. We use our phones for business purposes. But we need it the most to get information to customers it moves so slow the bar across the top. We use to love this company, until now. We had switched over to T mobile due to a nice promotion they offered. And we had not one issue with online services or uploading and downloading.

Signed up for internet and was told that would 55$ and that was not the case with first few bills, I called to complain. They said they can't do anything. And I was also told there would not be price increase until 2 years. But 6 months in price went up $10. So now paying 70$. Called to complain again. And I was told same that they can't do anything about it. Very shady company. I am about to switch.

I switched from Verizon to ATT last year. They claimed our bill would be cheaper than Verizon and the service would be better. Flat out lie! Everywhere I go in Northern KY is a dead zone. Half of Mall Road. All of Erlanger. Parts of Burlington. These places are all in the city limits and yet I can't get any service. If you are thinking about switching to them take my advice and don't.

It's has been extremely disheartening to see how AT&T took advantage of an elderly family member. They displayed blatant disregard for a vulnerable customer. AT&T's actions are not only unethical but also a betrayal of trust from the store level all the way to the top of customer service. I strongly urge potential customers to exercise extreme caution when dealing with AT&T. Consider alternative providers who prioritize customer satisfaction and ethical business practices. Please protect yourself and your loved ones from such predatory behavior. I hope this review serves as a warning to others and encourages research to find a better company.

AT&T has shown me how slick they are! I had a phone that was paid for and wanted to trade, do an even trade! No cost! Well, the barely speaking English guy proceeds to tell me I'll pay nothing, it's an even trade. Pretty much a lie because now I do not own the phone. Now, for 3 years I'm making monthly payments. They give you credit for it but you don't own the phone! The problem is they took my Paid for phone and gave me one that I'm in a contract to pay for the next 3 years! That's got scam written all over it! I'm done with them after this! No trust! Been with them 15 years! I don't like being taken advantage of and lied to!

Terrible repugnant customer service agents with 0 remorse for what you're currently going through in your life. AT&T baits and switch the free phone gimmick with trade in. It's not Free!!!! Before you leave the store you paying at least 200 dollars.

I have been a loyal AT&T customer for 19 years, but my recent experiences have been extremely disappointing. For the last four months, AT&T has been overcharging me, and despite numerous calls to customer service, the issue remains unresolved. Every time I call, I am put on hold for over two hours and transferred from one representative to another, none of whom can fix the problem. This level of service is unacceptable and has left me frustrated and disillusioned with a company I once trusted. I expected better treatment and efficient problem-solving, especially after nearly two decades of loyalty. Sadly, AT&T has let me down.

Updated on 10/04/2024: After Years with ATT and their POOR service I had had ENOUGH. The poor service and poor customer service had gotten WORSE. So I terminated my service and went with C Spire. I've been MUCH more pleased with the service than I Ever was with ATT.

I used AT&T as an Internet provider for two years. The service was very slow (they don’t have fiber in my area), I had to reboot the system often, and it was difficult to get a representative on the phone. One problem is that they hung the cable too low. A few months ago, it was torn by a vehicle and had to be repaired. Then it happened again… I also learned that, between the two incidents, our city manager had noticed the wires are hanging too low and asked AT&T to make them higher. They said they would, but never bothered doing it. It’s bad enough that this happened due to their incompetence, but each time I had to wait several days for a technician to come and repair. Working from home, this was a huge problem. Finally, I cancelled the service. Because AT&T no longer prorates, I am stuck with a bill for a whole month in which I’m not using their service at all. Disgraceful.

This company is terrible, especially their service in Florida—it's been rough, to say the least. We signed up for a family plan, thinking it would be a good deal, but it turned out to be a complete rip-off. They took advantage of my elderly grandma, convincing her to sign up for something that now costs us more while giving us fewer benefits. It's absurd that they require a passcode instead of just an ID to access the account. My grandparents are in their 80s—remembering a passcode isn't exactly easy for them! And to add insult to injury, they misled us with promises of a free phone, only for us to discover it's just credits spread over 36 months.

Hands down one of the worst wireless decisions I have made. If you ever call customer service, prepare to be underwhelmed and unhelped. The so called "managers" have the same level of knowledge and permissions as the regular customer service employees; this is not a issue with the personnel, rather the structure and way the system is set up. There is a "backroom" that supposedly is the spot for the "super techs" that, wait for it... will not be able to fix the issue you called for. If you are planning on getting your phone unlocked, plan on it not happening, or if you have multiple phones, plan on MAYBE one getting unlocked (not without you going through multiple loops first).

How are you in business? I am beyond frustrated as a customer. How am I able to create a new account, transfer numbers but can't create a pincode to complete registering my account for 48 hours? I can't file a claim to replace an insured phone because I need this pincode. Your representatives have sent me on a whirlwind and I dedicated at least 5 hours trying to get answers and my issue resolved. Side note.... still not resolved.

If you live in the Buckey, AZ area, do not get AT&T. I switched over to this service from Verizon right before I left for a month of military orders only to come home and find out that the city of Buckeye does not get good service and the service in my house does not work unless I use my wifi provided by a different company. After speaking with customer and the tech. department multiple time they said there was nothing they could do and just keep using my wifi calling. Then the customer loyalty dept. told me that I could not cancel my service and if I did, I would have to pay $2500.00 for the phones cause according to policy you have 15 days to do that upon activating the service. At&t is not holding liability for this!!!

I’ve been a customer with AT&T for close to 20yrs. I have also traveled many places internationally over the years, and understand how roaming, International Day pass, and charges are handled when traveling abroad. You can imagine my disdain when AT&T doubled my monthly bill last month, charging me for international charges for a trip of 5 days to the Caribbean. These charges are inaccurate, as we used the resort WiFi or WhatsApp the whole time there. I have been trying for 2 1/2 wks and 6 customer service people later and cannot get anyone who can explain these charges.

Please review all the detail has on your contract. AT&T was double charging Neff me for insurance. Do Not Trust them. They are not honest!!! I called customer service to inquire about all the extra and different charges. I received terrible customer service. I requested to speak with the manager. The rep told me the manager would say the same thing. Juvenile behavior from a company that's been in business for years from cheating people. I will be going back to T Mobile, the company you can trust.

Just want to share my astounding experience with Mike from AT&T Cerritos Mall for going above & beyond helping me with billing issues, such a great asset in your company. Very courteous, patient, kind & polite, excellent customer service attitude, thank you so much.

I’m moving to another address and called to move my services. At that time, it was determined that AT&T Internet is not offered at that address. So I had the cancel my services. The gentleman was SO NICE and SO HELPFUL! However, since that call, I have received 5 more calls and talked to 2 people who tried to get me to keep my services when I move. WHY are they calling me like they have no idea that they don’t offer internet at my new address? Supposedly the calls are recorded. I’m not buying it. Talked to someone yesterday afternoon and told them to stop calling. Then today someone else calls. 3 of the 5 calls have been within 24 hours. It’s infuriating that my holiday weekend is being interrupted for literally no reason. Maybe they will take me seriously this time when I say stop calling me. GET IT TOGETHER AT&T!!!!

Purchased a Samsung Pad on June 5th at Gastonia, NC store. Received bill and have been charged for two with one having a phone number of another customer. Customer Service said "I can’t help you. Go to the person who sold it." Have left 2 messages for Larmar with no response. Going to a corporate store in Charlotte, NC to get info for Regional Manager. No email or phone numbers that only goes to customer service. Have had this service for 40 years but will be looking for a new one when phones and pad paid for.

AT&T has to be one of the worst cell phone providers to be. I’ve currently been with AT&T well over four years and I’ve started having issues with service. Now I did change addresses, which I notified them and they’re claiming the reason for my issues is because I’m near a large body of water. But that can’t be true because I can go anywhere and still have the same issue where I’m not able to make phone calls, receive phone calls, send text, and receive text. Even the Internet would not work. I told AT&T this and they said well there’s nothing we can do. We already get a lot of complaints from your area already. And that came from a manager. So once I pay off anything I have AT&T. I will be heading out as fast as I can and never looking back. I advise anyone who is thinking of going to AT&T to definitely, DO NOT USE AT&T.

No matter what they offer do not allow ATT autopay to access your bank. ATT withdrew $430 from our account for a duplicate phone they sent to us in error. We returned the phone through a certified ATT representative yet they still withdrew the money. After numerous contacts with numerous ATT representatives the money was returned but they immediately re-created the $430 charge. We shut down autopay prior to any further fraudulent withdrawals but now are harassed every month with threats to our credit rating if we don’t pay this money we in fact do not owe. Six months of contact with numerous ATT representatives and the harassment continues though at the end of each contact ATT admits that the error is on their end and it will be fixed through their fraud department.

I don't usually write a negative review, as a matter of fact, I have only written one in all of the reviewing era, but I felt that I should communicate the complete dishonesty by an ATT technician in San Diego. Today I had an appointment scheduled for a technician to install ATT fiber service at my home and had a family member take off work early to meet the person providing the installation; however, at about 4:00 PM (with family sitting there from 2:00-4:00 PM by the window reading), I received a text saying that I was unavailable and would have to reschedule. The great thing about lies is that eventually they are caught.

Horrible customer service. I purchased a prepaid SIM card. In order to get the service working, I had to purchase a plan. The main reason I switched was because I believed I could port my number. After calling support for hours, they informed me that I need to purchase the plan again in order to port the number. The whole process was a mess, and I've never experienced anything remotely similar across providers in the USA, Australia, and the UK. Definitely look into other companies.

I really don't understand how this company works, there should be regulations, because you make a contract with them and in the end the bill arrives for what they think. Read the contract carefully before using their service. They called me to offer me a service for 145US, the first invoice came for 426US, I changed to another company, and now they sent me another one for 260US. I don't know how they do it, but if you want to avoid inconveniences and numbers that I don't know where they get them from, stay away from AT&T.

Do not buy the lifetime no hassle tempered glass screen protector from AT&T!!! I have had it replaced 3 times and my store closed and I am now out of luck. Cannot get ANYONE from att to help me. Called another store and was told they couldn’t even get that screen protector because the phone is too old? This is a iphone 12 pro bought Dec 2020. The box says for the lifetime of that phone SCAM SCAM SCAM!!! Paid 40.00 plus tax! Had to buy a 3pk from Amazon for 4.95. What’s this world coming to when a company can flat out lie to customers?? VERY DISAPPOINTED IN ATT! I even have Directv but with this customer service I will be switching!!!

Terribly disappointed with AT&T and their customer service. I recently contacted AT&T to cancel my 90 year old mother’s cell phone service. Unfortunately she has dementia that has progressed to the point she can no longer operate her phone. According to the policy at AT&T this is not sufficient reason to cancel a service without paying a penalty. It is sad to know that taking advantage of senior citizens is a part of their policy. If you are taking care of an elderly person beware that only death will get them out of their contract. This is sad and pathetic.

What a scam. Sales guy promised a lower monthly bill than Verizon by $40. First bill came it was about $40 less next bill came $200 more! What did I get duped into and nobody can answer my questions! This company is a sham. Stay far away from AT&T!!! Should have stuck with Verizon, I am gone the second I can be.

I have been with AT&T for about 10 or 11 years and as of recently they have become unbearable. Between the days of lost cellular service causing a huge inconvenience as my phone is how I make my money, to raising prices and then overcharging and finding reasons for the overcharge. I would no longer recommend this cellular service. I’ll be transferring to Verizon as soon as my installment plan is paid off.

Our first bill was so damn high, and they had an excuse for every charge smh. No credit afterwards and we were promised a 100 gift card, they only gave us a 50 dollar card and had an excuse for that too smh. Don't recommend

I lost my phone, they told me they couldn't give me my old phone number so they gave me a new number so now they're charging me for that old number again when they told me they couldn't give me that number back so now they're charging me for two lines when I only got one.

I went to Walmart here in Temple TX to shop for better phone with Straight Talk and was greeted by a salesperson, said she could get me with AT&T which she did well. After so many days I was charged for the phone and now I have to pay for it which I was not told this in the beginning even after I talked to an agent on the phone. In the beginning, I told them that I couldn’t not afford more than $60 a month for the unlimited service. Now I’m stuck in a contract. AT&T lied, scammed me. They waited until the days expired to return the phone before they started charging me for the phone.

Totally lied to when I switched from Verizon. Marketing/sales staff was very poorly trained. When I called a week later to complain the sales associate no longer worked there and was only employed a week. My experience was horrible. Verizon was better and T-Mobile is 1/2 as expensive.

Horrible Experience with AT&T Cell Phone Service - Beware! I am writing this review to share my extremely negative experience with AT&T cell phone service in hopes of warning others before they make the same mistake I did. If this review saves at least one person, then it has done its job. From the very beginning, expectations regarding billing were not communicated clearly. This left me with a false sense of what I would be billed. Imagine my shock when the bill, which was supposed to be consistent, changed so much that it ended up being approximately $50 more per month than what I was initially told.

I've been a customer for many years...probably at least 15 to 20 years. Same phone number! On May 28th, someone called in saying they were me, and asked to transfer my account in their name. When I was notified via text if I made this request, provide the pin, or if it was not me, reply NO. I did this 3 times, plus over the phone. I figured, it was all good since I did not verify or approve this transaction. When I called fraud, I left a message and received no reply. That day, my account was cancelled without my authorization. I received no email, text, or call verifying the transfer AND my phone still worked as normal, so I had no idea still.

Terrible customer service. Their way or the highway Customer service struggles with English. Customer service representatives talk over you and don’t care what you say. Do exactly what they want to do.

AT&T Wireless as a company is purely pathetic. I have never in my 45 years of life experienced a more incompetent group of individuals. I was a customer for 3 days and spent, no joke, 10 hours on the phone with them. From the reps, to management, to the loyalty department, they border retardation. To make a long story short, the AT&T store canceled our Verizon accounts and signed us up with 4 AT&T accounts. The promotion was if we transferred to AT&T we would receive IPhone 14s at $1.99 per phone, per month...

I would give it a zero star if possible. I have been a long time user of AT&T's wireless & internet service for years and paid all bills on time, and they made me go through hell just trying to cancel my service. They do not enable online cancels so I have to call customer support, and they do not list support numbers explicitly. Finally one of the numbers called me back, wouldn't honor my original date of cancel, and forced extra charges on me. I will never use their service ever again.

I was lied and manipulated to change carriers by AT&T and was guaranteed my bill would not be more than what I was paying with Verizon. My bill increased over $200 per month and I was suppose to be on an unlimited plan like I was with Verizon and that was a lie. No one at AT&T would do anything to resolve my complaint. One more thing I was also told I wouldn’t be locked into a contract which also was a lie.

I am utterly disappointed and deeply dissatisfied with AT&T's service, and I feel compelled to share my harrowing experience as a cautionary tale to other potential customers. In October 2022, full of excitement and anticipation for the arrival of my first child, I made the decision to upgrade my phone to capture those precious moments with better clarity. I opted to trade in three perfectly functional iPhone 11s for a newer iPhone 14 through AT&T's online service, enticed by their promotional offer promising credit for the trade-ins.

All sarcasm aside, I truly received better internet service on AOL dialup in the 90s. Coverage at best is a maximum of two bars and connections are constantly lagging and timing out. One could probably do much better with other companies. Would not recommend!

Be prepared to wait up to 3 hours to get someone on the phone, and then when they help you they will nicely SELL you an outdated phone or their Air internet service that looks like a toy and cannot be set up with customer support only available during business hours. Good luck with tech support. Don't get suckered into their selling tactics. I am on the phone now waiting again. The worst customer service.

When purchasing AT&T phones/service be aware that they have terrible plans for international travel. It cost $12 a day for the first 10 days of the month which comes out to being $120 a month on top of what you're paying for the plan. There is no other option. And they don't unlock phones unless they are paid off so you can't get a SIM card from another carrier. TMobile on the other hand unlocks phones from day one and it gives you free international data and only 25 cents per call. If you are planning to use the phone internationally do not use AT&T. In addition when I called customer support they offered no support other than to say, "This is what we offer and if you don't like it too bad."

I've been with AT&T for nearly two years and they are the worst wireless carrier I've ever dealt with, prior to the data breach earlier this year I never had any scam calls but due to their carelessness I get anywhere from 20-25 a day now. I can't wait to get the phone I have paid off so I can get away from that lousy excuse of a cell carrier.

The worst wireless company period!! Nothing but billing problems extra charges and incompetent customer service and that's just the first day!! Switched to Spectrum Mobile faster, better coverage, no extra fees and they gave me 12 months 1st year free! Avoid AT&T you have been warned!!

Where do I begin? From in store bad customer service to ordering with the call center and lied about overnight delivery being 2 days. I ordered on 6/3 told since I’m ordering before 2pm I would be able and promised next day delivery. Told them I’m going out of town for over week on the 5th and she insisted that I would receive on the 4th. I told her “are you sure?” Cause if not I’ll order when I get back. Again she insisted that I would receive on the 4th. So today 6/4 I see that it was shipped but but updated. I call UPS and they said the Att did not release it! I called customer service and they said that even though it says shipped it not and it’s just I the process of shipping!! Lies!! Worst ever customer service. I regret coming to ATT.

I have been fraudulently charged for a non-returned phone from AT&T for the amount of $505.62. On January 31st, 2024, I utilized my "Next" early upgrades for both lines which I had been paying the extra fee for since I upgraded the time before. From ATT.com it shows that I received both phones, S24 Ultra 512GB in both Black (214) 663-****, and Violet (214) 728-****.

I don't like how they handle the payment process. I got an extension. My bill was for four hundred dollars and I went in to pay $500 on the 24th and they suspended my service on the 28th. I have been with them over ten years. They have no understanding for their customers.

ATT so badly data throttling me many times that I had no phone service at all or was extremely poor. I put in a complaint with the FCC and Att responded to the FCC that it was very poor cell phone service due to congestion and ATT would not fix it! To add insult to injury after ATT gave me some credit for bad cell phone service they without proper warning canceled my cell phone and refused to port my cell phone number I now got from Verizon. I had this cell phone number for 24 years and my customers could not reach me now at this number and I lost a lot of business because of this. ATT SAID IT WAS CANCELLED BECAUSE THEY GAVE ME TOO MANY CREDIT WHICH THEY HAD THE NERVE TO SAY IT WAS ABUSE INSTEAD OF CREDIT FOR BAD CELL PHONE SERVICE! PLUS I never got any proper notification they were canceling my service and would not allow my cell phone number I had for 24 years to be sent over to Verizon..

Half a star. They took my trade in of a $1300 iPhone 14 Pro Max and then wanted $747 for leaving after a year, due to their rising costs. Wouldn’t give me back my trade in of course and now they want me to pay them for the “new phone”. T-Mobile was able to help me out and pay off my phone and got service for half the price I paid with ATT!

I was talked into switching to AT&T from xfinity. I was very concerned about the service in Michigan since we have a summer home. The sales rep pulled up a map and showed me the coverage was 100% in that area. That was not true, we had the worst signal ever. Even at home it wasn't that great. I decided to switch carriers, no one ever told me that the phone needed to be paid off and wait 60 days to be unlocked. Now I have no phone service. Everyone I have talked to tells me that I would have to wait 48 hours. Why do I need to wait for a phone that is paid for. Also I have no bills with them, so as far as I am concerned they are holding my phone ransom.

Was signed up for the wrong account while in the store. Took 10 minutes to get signed up for the wrong account. I spent nearly 5 hours trying to cancel the account between in store visits and phone calls. The first customer service person I called said I needed to go to the store. The store folks were rude because they don't do cancelations and got angry when I told them I was sent to the store by customer service. Ended up filing a dispute resolution because they were billing me the whole time. They tried to argue I had used a small amount of data at one point when I used the phone to try and reach them to cancel the account.

Don't ever do a trade in with these folks. I followed all of their directions and they are still trying to make me pay for the new phone. It's a trick. Don't do it! Loyal customer for many years. I am done with them.

DO NOT GET AT&T phone lines!!! I’ve been dealing with them for over a year about my trade in when I switch to them! The worst decision I made in my life!!!! The guy that came to my house to do the “in house switch” didn’t even know how to work his tablet had to call several times to his manager to help him out (that right there should of told me something) but a year later, several phone calls (each one a minimum of 2hours) they are telling me I got a $340 credit for a $1200 phone I traded in!

After a lot of back and forth AT&T offered me a resolution that was acceptable.

The promotions are great until you get your bill. You pay taxes on the original price prior to the promotional discounts. My bill is supposed to be $110, but with taxes it's $157. They fail to explain that at the point of sale.

I purchased a new Z Flip 5. Within 3 months it began overheating. I paid it off so I could trade it in. The next day they tell me my 3 month old Flip 5 has a $290 cash value. Which I'm sure they'll turn around and sell it for $800. Not happy with my experience at all.

I really wished I would have read the reviews prior to switching from T-mobile. I had T-mobile for 18 years and a friend convinced me to switch to AT&T. I spoke with a sales person that gave me a quote on my new bill. I traded in 6 devices and opened a new line. My quote was around the same of what I was paying T-mobile. The sales guy was really nice and quickly to respond while going through the process of bringing my numbers over. The whole process was a nightmare, half of my family had service and the other half didn't. Back to the bill portion. My bill is now 2 times more than what I was originally paying the other carrier. I reached to the sales guy about it and he no longer responds. This is typical and I expected him not to respond because he knew he was lying to get the sale.

I needed to switch providers after having been with Verizon wireless for many many years. In my new area, Verizon could not provide coverage from my home. I tried Mint mobile first for 1 week. Their coverage was not good enough either but customer service and their knowledge was good. I found out from friends that AT&T happened to have the best coverage in my home area. So I began the long journey to switch from Mint to AT&T. The wait times were terrible. Their knowledge base was terrible. They would frequently give up. One lady told me there was no way to keep my same phone number, and that I would have to get a new one. I said I can’t do that. She went away to consult others as they often do. She came back and said actually you can keep your same number then proceeded to keep me on hold for over an hour before I had to hang up because I had an appointment.

Worst decision of my life, I used to have T-Mobile and the service was bad, So I decide to switch to AT&T. It’s the worst decision I have ever made. The service is terrible. They charge me more than what they say they charge, and I called customer service and it’s just a waste of time, I’m just waiting For this year to be over, because unfortunately, I traded in my phones, I’m just stuck here, There’s no words to express my frustration, That company shouldn’t even exist, Is the worst of the worst! If it wasn’t for my Wi-Fi at home, my phone wouldn’t even work! That’s how bad it is!

I would have given 0 if possible. I would highly recommend anyone stay away from AT&T unless there are no other service providers in your area. Chat support is horrendous, have literally had a supervisor just leave the chat in the middle of asking questions. Their phone support people are nice, however you will be waiting close to an hour or more to get into a call with them. We had 1 gig fiber internet that would just drop for hours at a time, had multiple techs out who would say it was fixed just for it to go down less than an hour after they left, another tech blamed another company splicing the lines (meanwhile we researched and att is the only company in our area that uses streetside lines as opposed to alley lines so that was a lie.) Overall extremely unsatisfied and cancelled our service. The new company hasn't had a hiccup once, so was definitely something on AT&T end.

AT&T is even worse than T-Mobile. I traded in a phone and got a $800 dollar credit. So they told me I only owed $400 on the new phone. I just found out I still owe over $800 on the new phone still because I only get a credit added every month instead of the $800 being credited right up front which they lied about. I also had to get a new phone because the screen got cracked. Their deductible for a new phone is $275 which is ridiculous but I was told that I can split that into 3 payment. Well I just tried to do that and now they tell me I can only split it into 2 payments. I was told that my contract was going to be for 24 months when I signed up. Now they are saying it's 36 months. My monthly payment jumped from 112 a month to almost 150 a month without adding anything to my services. So these guys constantly lie about what you're signing up for.

The service is horrible. I have had to call over 100 times regarding my service and I’m told THAT'S THE REALITY OF IT. It’s stated just like that in the letter I got from the office of the president of AT&T.

Scheduled twice AT&T for fiber installation, but they missed the appointments, the reason was that customer is not at home... The fact was that, I have been waiting since early morning, but there is no message or call, and when I called to AT&T agent, this is the answer I got from them, so, I need to reschedule again. TBH, their technician seems uncontrollable by AT&T, and gave whatever comment for their laziness. If you choose AT&T, you might or might not have the same issue, but this is my experience that people can take into consideration before choosing internet provider.

I bought a s22 ultra with AT&T for $1300+tax, at the time they had a promotion going on for trading in old Android for $800. After 22 months of paying $20 a month they're telling me I owe them $550 on the phone. My phone's been overheating a lot frequent and they made me pay a 275 deductible to give me a "new phone" instead of replacing my phone battery which is the issue AND I have additional insurance that I pay extra every month for which covers unlimited battery replacement, screen replacements and such. But instead of replacing my battery they sold me a new phone. I spoke with a supervisor. She was so nasty over the phone. Extremely rude, told me she had opened a claimed for me to have my phone replaced for free since the over heating issue is "bodily harm" and my phone can catch on fire or blow up and someone would reach back out to me in 24 to 48 hours.

I recently moved my phone's watch and internet, huge mistake. Billing took me forever to get straightened out. Phones still don’t work well. Internet they sent me a residential modem, then explained I had the wrong one for my business. Why would they send a residential modem for a business? Well they sent another one out and I spent my hours on the phone for it. It has not worked since I received it. Customer service is a joke. They were supposed to send out a return label for my first internet but haven’t, but I still get a bill. I tried on numerous attempts to get this fixed. Tomorrow I’m calling better business bureau, AT&T corporate and the FCC to get more info as to what to do. Stay away..

The worst service!!! Recently moved to the country and not the greatest of service. Called because ii was lost for a whole hour and no service, mind you I’m new to my town. I called and they said their closest tower is bad. That came from the agent! So why am I paying full price?! If the tower is bad?! $160 a month for 25% of service?!

Was not easy to put a claim. Selected choice of answer were not accepted and were irrelevant to my case. Prices are replacement was ridiculous for a refurbished phone. The phone I got had scratches and was not working properly. I had to returned back. As well kept getting to me threatening email that I was going to get charge if I didn't send my phone back. Barely got the replacement phone 2 days. I did not like that. I can understand after 7 days has pass or more for them to send me a reminder. I was very upset I had to pay $275 for my phone with the protect plan. Not a happy customer after being with the company over to decade and pay ridiculous prices. F-.

I have been a customer for over 20 years. They raise my data with out telling me. They also charged me extra for it without notice. Last year they suggested a different plan. Now they are slowing down my internet on that same plan and charge me $80.00. Several years ago it took me a year for them to approve a micro cell to increase signal at home. For a year I had problems with calls going directly to voicemail. Billing has been fine. No surprises. But if I pay $80.00 a month and only have this phone service, I expect to send emails. Search the internet without seeing a no internet signal displayed on my screen.

I wish there was something lower than a 1 star. AT&T has emerged as one of the most disappointing companies in the nation, with rising rates and poor service. They pressure customers to opt for paperless billing and automatic payments for minimal discounts, which feels like they are bullying you. Their pricing is ridiculous and the quality of service is weak for what they charge or their service. I am very disappointed with them. AT&T needs to do better or they will be forced to merge with another company cause it won't be long before they are holding on to dear life! I am sick of them.

I have been an ATT customer for 2 years before recently having it disconnected, even with full bars it took 10 mins. to send an email and forever to even open a web page, constant dropped calls and it didn't matter across 5 states! Even with 5 bars of 5G on an ATT tower it stunk! However if I was in a major city it was fast so I know it wasn't the phone. Save yourself some heartache and go with T Mobile.

We thought that AT&T would be a great switch, it was the worst decision ever! They first quoted a bill of $250 a month, then they quoted a bill of $306 a month and when we got the bill it was $548 a month. Big mistake!

Sina an outside sales representative with AT&T is a complete scammer. He lied to me and didn’t tell me AT&T does not buy out contract from old carrier. He took me iPhone 15 pro max and iPhone 15 which I know owe Verizon $1945 for, switched me to AT&T and the credit for my phones he added it to the iPhone 15 pro max with AT&T as a bill credit for 36 months. Locking me into a contract, therefore if I cancel services with AT&T I will owe them for the new phone which is the same phones I had with Verizon.

Changing with time, customer service no more than a joke. My family bought a phone recently and change the phone for other member of the family too with esim. Somehow, that esim was misplace and requested for alternative esim for it. Unfortunately, my family members were busy so I have go and pick up. Nice guy with no brain decided to deactivate my phone and gave me my own esim though I told him multiple time the correct number which is not mine. I as gullible left the store and start shopping in mall.

I got this service with the idea that the hot spot would be a good fit for my partner and I. At the end of this fiasco, we ported his number (I got a new one, it was easier) half way through December. I called the company once we ported his number on the 17th of December. On the n12th of December, we paid the prorated bill for November. I have been receiving bills from AT&T for November, AND the partial month of December for 5 months now. I have been trying to call them, however, when I called the number referenced on the paper bill, I was repeatedly told by the automated system that my phone was not through AT&T (duh.) and to call MY service provider. This is unhelpful, if AT&T wants money.

I have been charged for two years for a line I don’t have, charged after I returned phone and canceled line. Customer Service passes you around to different departments confusing you, tells you something is happening and then don’t follow through. Don’t use the company.

Widespread outages, data leaks, bill gouging, oh and unreliable reception and customer service might be run by farm animals. It takes hours just to get someone to talk to. Please don’t go with them. They’re the worst I’ve ever had.

I would give them zero stars if I could! I was with them for wireless service and was satisfied until without notice or explanation they raised the price of my service $14/month so I charged carriers and cancelled my service. Got an email a couple weeks later saying I owe $95.96 (the new cost of my service). I called them and was told it’s because they bill and I pay a month in advance. I told them that with that said they should credit me for 3 weeks service that I won’t use because I cancelled service and of course was told they don’t issue credits.

I don’t know anyone had very bad experience like me. I went on cruise for 11 days & I did purchase internet onboard but when I get home I got phone bill from AT&T charged $323 for roaming charge. The thing is they never send me any messages that I have to beware I’m using roaming, I talked to customer service & got explained on board credit from cruise line only for website browser not for talking & they offered only $25 credit. That’s totally unacceptable. I asked for manager & they said they can’t even talk to me. Horrible services I ever had from AT&T.

AT&T Wireless service has been average for a big wireless company. However, my area of dissatisfaction with AT&T is because back in 2021 I got the newest Samsung Galaxy S21 Ultra 5G under the promotion of the 36 payments of $33.34 but I was going to pay only $11.34/month, although I was to suppose to turn in my Galaxy Note 8 which I did at their AT&T store. However, because I change plans after 4 months into this contract, they said I did not longer qualified for the promotion and I was to pay the full price for my new phone but they did not return my old Galaxy Note 8 or gave any credit. So in reality I'm paying the full price of $1199 for the S21 plus they kept my Note 8 valued at least $400. They said was I turned in there are no returns or credits.

Although AT&T is better than some others in the premium price range, still very overpriced & unreliable in some areas. All of these large brand companies have ill-intentioned tactics, extreme prices, and minimally valuable service. Still one of the best, but not worth it.

The worst experience I've ever had with a telecom company. Unethical, punitive and they lie to their customers. A monopoly after all. Getting rid of them and we will never deal with att again. I was warned by two people not to get a phone with them. I should have listened. Beware Att is dishonest, plays games and overcharges and won't fix the Overcharge! They also lie about unlocking their phones. ATT won't give you a copy of what you paid, say they don't have to. They waste many hours of your time. They are our rulers and we are their serfs. Horrible company, an embarrassment to professionals.

Recently I got a good deal with AT&T via their website that it would be zero down for a iPhone 14+ (my credit ain't all that great). So I do all necessary steps online with an online chat agent, of course they took my money ($52.70) only have the order cancelled for reasons unknown. They won't give me nor tell not 1 reason why. I tried to call the order new service line, and the dbag hung up on me! I called back because I was beyond pissed off & finally got to talk to someone only for them to tell me that I would have to make a new order & spend ANOTHER $52.70. Of course I refused.

I spent over 2 hours on the phone with AT&T to bring down the cost of my bill. I finally got off after I was told my new bill would be $51 cheaper. Then I got my first bill and it was $53 higher. I called them to find out why and was told that there was nothing they could do. The person I spoke to must have miscalculated or I misunderstood. I didn’t misunderstand and they won’t change anything to keep a customer!!!

Customer service is a joke! We swapped to AT&T with all these promises of, "It's easy and we have this deal and blah blah blah." 1st day my daughter's phone didnt work at all. Called them and basically got "don't know what to tell you". Was told no activation fees if we swapped our current phones instead of getting new ones. Sure enough it's on the bill. Called customer unservice and got "they didn't put it in the notes to waive it". So basically it was again "don't know what to tell you". No issues with service but hope you don't have to call them for anything. No help. No support. Nothing. They suck!

ATT told me I would get a discount because I work for IU Health and employees get a discount. It never showed up on my bill. I went to a store two separate times to get it straightened out and wasted over an hour each time while the employee was "fixing" it on the computer. I was supposed to get a refund. It never showed up and they raised my rate yet again. I have tried calling on the phone and the line magically gets disconnected after an extended wait and they never call me back, even though they obviously have my number since they are in my account. If I could give them a NEGATIVE 100 rating, I would. How is this company still in business?

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile. T-Mobile was great! AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone. IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS!

In January 2024 AT&T was running the "the Samsung Galaxy S24 series on us, guaranteed with Galaxy phone trade-in. Any year, any condition. The promo clearly stated Any Galaxy S, Note, Z any year any condition. On my first billing I was being charged an installment charge for the new phone. I was told it will take one to two billing cycles for my trade in to get processed. I went to check on the status of my trade in on this month’s billing and I was being charged for the new phone again. I called 611, customer service and was told my Samsung trade in didn't qualify. My trade in was in great condition and worked well. I got my new S24 Ultra at a store location, the salesman told me my trade in did qualify for the S24 under the January promo of Any Galaxy S, Note, Z series Any year, Any condition. Now I am being charge $1,299.00. I left T-Mobile to come to AT&T for this promotion and a new service provider. Sorry I did!

This company has the worst customer service and billing. My billing has been incorrect for nearly a year. I call constantly, they auto draft double and triple my correct bill amount out of my account and then tell me they can not give it back. I have well over $400 in credits on my account they would not refund. Then, you guessed it the next month the bill is wrong again and I am charged for devices I don't even have. They state they never have any previous notes on the account, They refuse to give you a name, badge number, extension or anything identifiable to reference for when you call back and they "have no record of what happened last time."

When I signed a contract, the representative calculated the bill was $160 a month. However, when the bill came out, it’s $187 for a month. Then, after several months, the bill was up to $220 a month; I called the company and it said that I have to pay the bill directly from my bank to keep the price. Then, today, I got a bill at $245.32 without any explanation. I have to call them again. It’s a hassle to get a service from the company.

You people really should stop lying to me. I pay for unlimited data but you complained and pause my service halfway thru the 30 days. Then you don't even give me the 30 days you collect for. Then you tell me after you have taken 70. bucks out my pocket that I qualify for the government program but you never refund me the 50 bucks. So please. I hate a liar and you ain't even very good at it. So stop lying.

AT&T suspended my line all of a sudden while I was traveling internationally. After several back and forth communications with their customer service team I found out AT&T marked my phone as stolen. They kept saying the account owner reported the phone as stolen while no one reported anything! Aside from that they helped with nothing other than just constantly telling me the phone was stolen and I have to buy a new phone to use the same lime, while I was traveling with my only phone which was purchased less than one year ago from apple directly being suspended by AT&T for nonsense reason. It created tons of frustration during a tiresome trip. And their customer service couldn't be even worse and less helpful!

After years of being approached at Sam’s Club to switch from Verizon, we finally did. We paid $165 with Verizon for 4 phones and they said they would beat the price. It is $162 on the contract with AT&T. We realized there was going to be high bills for the first three months while all the credits and adjustments were happening and they told us that. Now that everything is settled in we got the next 2 bills at $204, then it now jumped to $247. They can’t explain it after hours on the phone, but they do see our original contract for $162.

Avoid purchasing AT&T products from retailers like SAM's or Kroger. Their sales representatives are known to deceive, sell, disappear, and ignore customer inquiries. Unethical sales tactics are employed to push their products.

This company consistently overbills for services and then it takes months to correct if it ever gets. They lie, they overbill, they cut off your phones and hold you hostage until you pay a $3000.00 a month phone bill for 4 lines and DSL. The FCC doesn't seem to do anything I guess they pay people off to look the other way. I don't know why these people aren't in jail for ripping off the public. I'm switching to Charter soon but I suspect they pay off the FCC also and they won't be much better. These companies are too big and too powerful and they steal the masses blind with their corruption and dishonest practices.

Bought iPhone on promo in Dec of 2022. Free phone when signing for 36 month contract, which there is suppose to be a $35 credit/per phone/per month. I have to call every month and spend on average 30 mins explaining to them that they did not provide the credit. Every month they say they are fixing it and every month I have to call back in for the credit. It seems like they are playing games with billing. Truly the most dishonest company I have ever worked with. Do not let AT&T trick you on their promotions, they lie.

I traveled overseas with my roaming service off and used Google Fi the entire time, I got charged $10 each day for data. When I contacted the customer service, they insisted I had used the data (or detected I was overseas!). This had never happened with all other carrier! I had double check prior to travel, there should be no charge at all when you turn the roaming off. Also, they have so called back office and help you to upgrade your phone with the best service, however as soon as you signed up, you will find out the they did not give you the fair trade in price if you back out the contract and the service is no longer as good as it was promised. Should have never signed up with them in the first place and do not recommend to anyone!

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. I even provided proof of purchase of the iPhone 11 from them previously with the serial number and they will not budge. There is no oversight of this "back room" their customer service reps keep referring to and this allows them to be dishonest and fraudulent. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

I left my previous mobile carrier to join AT&T under the promise of new cellphones for everyone on the plan and promises of discounts that will lower our bill. To my horror, I was on the phone with an AT&T customer agent every month arguing over the monthly bill which always change and get higher every month. I eventually decided to back out of the contract, not wanting to stay with them for another month. They sent us a final bill to pay for all the new phones at face value, although we traded in our phone that we could have saved at least $600 if we went to Apple ourselves to buy the new phone. I would simply never recommend AT&T wireless to anyone.

Buyer Beware Upgrading your phone: In early January 2024, I discovered that my phone was eligible for a replacement upgrade. Following the online upgrade process, I selected a new iPhone 15 Pro Max, and the replacement device was promptly delivered. However, the situation took an unexpected turn when I received a box containing my original phone with a message stating, "We were unable to complete your return due to the wrong device being turned in." Upon contacting customer service to resolve the matter, I learned that the original IMEI numbers for my wife's and my phones had been erroneously reversed in the system.

I have only ever been with AT&T for cell service and have had a plan with on-time payments since 2005. I recently wanted to take advantage of the discount for a new phone when sending your old one in for trade-in credit. I was told I would get $600 trade-in. I realized a couple months later that I had not received the discount for the new phone on my bill. I chose the $1,000 phone, which I would never do. I thought I was getting it for $400.

I've been with ATT for 30+ years, always paid on time, (auto pay), and I received a message to update my credit card number. I went online to update the info, entered the incorrect password, and after a couple tries, was locked out of my account. Just spoke with Jose from customer service, was told it was my fault for entering incorrect password, and I'd have to wait 4 hrs., (and possibly have the same thing happen). Spoke with Edward, a supervisor, who said the same thing, My fault, too bad, wait 4 hrs. as it's an automated system and there's nothing they can do.

I cosigned for a phone for my fiancé. He passed away in August and AT&T told me I needed to continue to pay the bill because it is now in my name and there is a contract. I called last week to see how much longer the contract was for and they said I can get out of it if I pay the phone off. I went ahead and did that and made it to where the service shut off on the 22nd of this month.

AT&T Customer Service is the worst - awful - no help & will mess up your acct. I switched to AT&T on a fixed income. Made it clear I had to know exact amount - $138. First Bill $359 was able to reduce to $250 after paying off old phones = $900. This month $259 & cannot pay this amount. I am not able to get any type of help. Salesperson quit.

My prepaid acct expired... After multiple attempts of chat and phone calls to several different departments I was told there was no relief for me so they cancelled my phone number and took my remaining balance of >100.00 and now I can't get my money back.

I called 2 different times to confirm we were not under contract and had no charges other than the phone bill when canceling our acct. After a month they charged us 350 for canceling! Should have canceled the credit card on file first!! They lied to us and stole money from us for nothing!! Crooks.. Do not trust them!

At&t Cellular is a disgrace to corporate America. They function by deception and the logic that their customers are morons. Everything is another charge that they feel they are entitled. This company needs to be reviewed by the federal government and companies like Samsung should refuse to deal with them as they are destroying their reputation. As for me I will buy out my phone for the price established unethically and get away from this corporate joke.

Updated on 08/07/2024: Till this day, I still have not received a phone call or respond back from AT&T in regards to my issue with them. I traded a phone under the agreement of no contract. I expected the value of $1000 to be equal deducted from the brand new phone that I have bought from them. Instead they are giving me monthly payment for 36 months as a credit. How is that not a contract? You advertise no contract, these are lies that has to end. Do not fall into AT&T’s lies and scams. I do not wish to be in a contract for three years with any company. Nobody yet has approach me to fix this problem and return the credit that I deserve. Stay away from AT&T.

My personal experience with AT&T's cell phone & internet services over the past 10 yrs has been excellent! ANYTIME I've called, the customer service has been awesome!! They make sure to handle whatever cell phone issue I've had, in a professional, thorough & caring manner. I have not experienced horrible outsourced phone-calls...they speak CLEAR ENGLISH...for instance. I switched from T-Mobile in 2013. Their customer service is WHY I left them for AT&T. From over the phone (I could never understand what the people were saying..outsourced...) to in-person. The store I went to back then shut-down 8-yrs ago. Along w/ many others. Their in-person store manager's jobs were not to help you...it was to help them make bigger-sales. I HIGHLY recommend AT&T for anyone looking for cell phone or internet services!

My family and I have been loyal customers of AT&T mobility for at least 10 plus years or more. I am one of those customers who (I know it not good) just look at my bill at a glance and pay the amount stated. Lesson learned. Well it just so happened, my mail was delivered a little late this past December, so I attempted to pay online, but not that computer savvy, it did not go thru. So I received a double bill this month, so I reviewed my billed thoroughly and noticed a line that was not supposed to be on there. When I phone AT & T, I was politely told I have been paying on a line that wasn't mine and there was nothing they could do but cancel the line at this time. They told me unfortunately it has been too long on my account and no back pay was owed to me for a line I never initiated. I was offered nothing, for my loyalty to this company. Yes, I will be looking for a new company in the future.

AT&T is the worse company I’ve ever experienced. They no nothing about hooking devices up, nothing about billing, nothing about customer service. They take advantage of seniors advertising aarp discounts only to sucker you into their price increases and lies. Beware seniors! Att is a scam so is aarp.!

Approached by two sales representatives in Target store. Asked to trade in iPhone 13 and my Samsung A23 for new promo of iPhone 15 Pro and Samsung S23. Only pay for service not phone. Huge lie on promo.

Do NOT go with AT&T if you don't want to get ripped off, zero help, care, or concern for your experience. I was added to an account as an additional line and the phone I received was a brand new Samsung Galaxy S22 Ultra. It did not work at all to connect to the internet, call, text, use GPS, etc. The only thing it was good for was taking photos. I had to be connected to wifi for ANY functionally and even then, functionally was hit or miss. I went in person to countless AT&T stores, in different states, different towns, on countless occasions, sometimes alone, sometimes with the account owner, sometimes with my boyfriend. All of them witnessed this unfold. SO many wasted hours re-explaining myself and the issues (because why would they ever put notes in an account)?

Would give ZERO STARS if I could. We made the move from T-Mobile to AT&T about a year ago. Cost us much more but thought we would get better service, signal and customer support. We moved all our devices over and had them unlocked by T-Mobile to do so. We've determined their cost is too high for what we get so making the change to Mint Mobile. Ordered the Sim cards, got the transfer PIN from AT&T and ported our numbers over last night expecting to be up and running in 10 mins on the new service. NOPE...come to find out, AT&T locked our already unlocked phones without our knowledge therefore we can't get service right now on our 3 lines. Requested AT&T to unlock them which is usually pretty quick since it's an automated system issue and we had paid our bill in advance so no hold ups for payment and still not unlocked.

I switched from T-Mobile/Sprint to AT&T around Thanksgiving 2023. Since that time, I have received around 200 spam calls from all across the country, many of those with multiple numbers from the same cities. I have live chatted at least five times, physically gone into a store, and called last night to finally just change my number even though I do not really want to do that. I have even installed the recommended 'blocker' app from AT&T to block these calls and it will not stop. It's not happening with my other three family members who switched. I had the same phone number for ten years with Sprint/T-Mobile and never had these issues. I can only guess that my number was 'sold' to telemarketers when I made the switch? It's always Medicare, funeral expenses, other insurance/health care, etc.

We had Verizon and not particularly crazy about them but not unhappy. Was accosted by a guy in Sam's Club and he promised that he could get me new phones for all 3 lines and monthly bill would be less than Verizon. So how could I say no? Foolishly signed up with AT&T. - Monthly bills have NEVER been less than my Verizon bill, usually more, varies, they add charges that I do not want and never asked for. I went overseas and had to use my phone so that also gave them license to rip me off further. Although that was not the only month. This has been a terrible experience and should never have stopped and listen to that guy and his lies. DO NOT USE THEM. THEIR CUSTOMER SERVICE STINKS TOO.

I am a loyal AT&T customer of over 10 years. I pay my bill monthly automatically and have never missed a payment. I have a perfect credit score of over 800 and a credit card with a $20,000 limit. I own my current iPhone 10 outright. I decided I needed to upgrade so I went to my local AT&T retail store. I spent an hour with the agent and eventually decided I would go with the iPhone 15 pro, a $1,000 phone. We discussed trading in my current phone, etc. I gave him my credit card and he swiped it. It went through no problem. I gave him my driver’s license and he asked me for the PIN for my account, which was correct.

I have been with ATT for 10 years and this is the second time ATT says, "Yes you can extend your payment. We agree" and all the sudden the supervisor says, "No one talk to you." Are you serious? I got his name and time and day and no one know. Now my lines are interrupted. Thank ATT horrible customer service. I’m leaving your ** and no one can help. I give you a minus 30 stars.

We recently made a decision to make a move from Verizon to AT&T FirstNet. We have used AT&T in the past and thought it would possibly benefit us to try again with the new options for law enforcement. Under the plan, we included the purchase of a new phone for my elderly mother. For a few weeks, she complained that she could not figure out how to use the phone. Out of frustration the decision was made to attempt a simple phone offered by another company.

The worst company. Charges charges for everything, I called 4 times to get the international plan and this week I received a charge of 424 dollars and the previous month 289. They are some of the worst rats. I go back to my old company and I also call customer services and I request a supervisor and no one tells me. I will never return to that company.

An ATT Sales Rep came to my door selling Fiber Internet. We were interested in upgrading our internet service. He told us we could get a great deal on wireless if we switched to ATT and bundled our internet service as well. I was also told that because my wife worked for a Dr.'s office we would receive an additional 25% off our wireless bill. He stated I would just need to provide proof that she worked in a medical office to receive the discount. Went to the ATT Wireless store and was told I would need to contact customer support to have this done. I called customer support and was told that we did not qualify for the discount, because even though my wife works in a medical office because she is not a licensed practitioner she did not qualify. The Rep also told us that we would get free phones when we traded in our current brand new phones and we would receive 2 additional phones for my children free of charge.

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" ** was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultaneously reviewed the setting and concluded it was an iPhone 8 Plus with the highest memory available for that mode. He also said the equipment was in perfect condition and then looked in to the system and states that the trade-in value of the phone would be $350.00, and to drop it off any time at the store before thirty (30) days expired. He didn't have the iPhone 15 color/make in stock, so he ordered the upgrade to be shipped to my residence.

I contacted AT&T about a 29 minute long distance call billed to me. I stated that I am not familiar with the call, called number, or the charges. I also commented to the representative as to the outrageous $4 per minute and fees charged on such a call. Even though I’m not responsible for the said call the charges for such a call are literally price gouging robbery! AT&T customer service was short, uncooperative. and very unprofessional. I’ve been a contracted customer for AT&T for 4 years. I am regretting my decision to have switched my wireless business from Verizon to AT&T. I will add reviews to various social media platforms to promote awareness of such customer service and treatment.

I bought two iPhones through ATT at my Sam’s Club. I had to work 3 months before they found the cell phones I sent back as trade in. I sent them back in the allotted time. They finally found them. Then recently I needed to disconnect one phone as my wife is unable to use a phone any longer. I contacted att and told the rep what I needed to do. I agreed to pay off the phone to end the contract early, she disconnected the wrong one, and when she corrected that, she applied the payment in full for the phone, she applied it to the wrong phone. After working with a att account rep for about 2 1/2 hours, I got the correct phone unlocked, however I am being forced to pay off the one not disconnected early because of the ignorant representative. So I have lost my trade ins, have to pay both phones early, get penalized in the process. Any other business acting like this would be arrested for embezzling!

Upon listening to the salesman we let into our home, Justin **, we agreed to turn in our phones for free phones which we asked him two to three times these are free, correct? His answer being yes each time. We understood the taxes we needed to pay for the phones. Being an older couple in our 60's we would of never agreed to buy the phones even at any discount other than free. We never received any email at the email we use so we just assumed it was included on our other AT&T bill. We then added an emergency phone in July/2022 for my daughter as she was leaving an abusive relationship and needed a phone with no connections to her husband.

If I could give AT&T a negative 100% I would. This place is complete **. I couldn’t tell you how many times they’ve ** up my family account and caused my phones to be shut off due to their workers not doing their jobs correctly and if the workers ** up it’s not their fault. It’s the customer's fault always. They never take responsibility for their actions and the signal sucks. I would figure I’d get good service in a big town but nope. Still not even then.

We used AT&T Wireless for about 4 years. We switched to Verizon when we purchased new phones because Verizon offered better deals. We switched the service on Oct. 16, then saw that they took a full payment from our bank account on Nov. 3. The charge was for Oct. 6-Nov. 6. I called and they refused to refund a partial payment. They say we're charged for the following full month even though we only had service for 10 days. Therefore, we are having to pay for 20 days of NO SERVICE!

The company is a scam. The offered to lower my bill if I trade in my phone and switch from Verizon. I traded in I-phone Pro for another Pro and instead of that I received an I-phone Plus. When I asked why I got the wrong phone they said, "We don't know, you can wait another 30 days of you want Pro." I needed a new phone since I travel so I agreed to keep the Plus. When I got my bill, it was a lot higher than what was initially quoted. They said, "Don't worry. The first bill is always a lot higher"??!! We add other fees, "Sorry no one told you that..." Seriously? Next one will be lower, I asked how much lower, and it turned out the bill is higher than to what I was ever paying with Verizon. I told the rep that when I talked to the sales that's not what they quoted me. She said she wasn't part of the conversation, and all she can offer me is a cheaper plan.

I was lured to port my number to AT&T with the lies from their marketing personnel that AT&T would charge me less than $60 for mobile services. I ported my number 3 weeks ago and so far AT&T has managed to charge me $193.46 just for mobile services excluding the $65 I am paying for internet. Pls., pls. run form this company. They are extremely usury and have no conscience, their conduct shows that they believe in fleecing customers for profit regardless of their promises, lying company for profits.

I have been an AT&T Mobile customer over twenty years. But nowadays the only telephone support you can get for service and billing is out of country, over terrible phone connections!! Wait times are EXCESSIVE, over thirty minutes, normal takes sixty to ninety minutes to reach someone. At that point we cannot understand what they are saying. They have never resolved an issue in my many calls! For a company name American Telephone and Telegraph, they have NO American support and no respect for customers' TIME!!! It is for these reasons I am ending my service with AT&T. Feel free to contact me!!

After years of bad cell service, dropped calls, inability to send or receive texts to days without service, their customer service was of no help. The customer service reps would lie to us. They breached their contract but expect us to pay for service we did not have.

My upgraded phone came to me fine, but when I returned the other phone by the Box and label that they provided, they claimed they didn't receive it. So either the post office stole the phone, or an employee at At&t stole it, now I am having to Pay for a phone I don't Have, nor that is mine. Don't Trust this company.

A few years ago, I upgraded to a new iPhone at a local branch. After I got home, none of my info had downloaded, and the phone wasn’t working properly. I called headquarters & they told me they would send me a new phone, as well as a prepaid box to send my nonworking phone back in. I packed it in that supplied box, dropped it off at USPS. The box had a tracking number on it. Since AT&T will charge you the full price of the phone if they don’t receive it, or receive it in a timely manner, I kept trying to track it, but was unable to. I finally called the number of the warehouse in TX that it was shipped to. I spoke with a woman who told me they did get my phone, but it hadn’t been scanned in yet.

I went into a Sam's Club and was solicited to trade my old phone for a newer model for no charge. My expense would have increased $15/mo. I was told at the store that I would receive the return information via mail. A month went by and I called back and was told they would mail it again. In the meantime, I received a bill for $26 over my budgeted amount. I'm a senior citizen. I called again, asked about my bill. I was told it would take 2 to 3 billing cycles to see the discount. I still have my old phone. I received a second bill for the full amount. This time I was told I was ** because you had to trade within 30 days. I then went to an AT&T store where I was told the same thing and advised to never sign up from a kiosk. Well, that didn't help me. I left T-Mobile with a senior rate of $50 and sold my soul for free phone and now paying $91/mo.

ATT added a line to our account without our knowledge. There are only two of us. We didn’t find out about it until after we closed our account and paid our final bill. Later they sent us another bill for an extra line. They will not explain, prove or resolve the issue. We switched because the prices were way too high and the data usage didn’t work for us. I would never do business with them again and highly do not recommend. Stay away!!!

I have had AT&T Wireless for 4 months. I am supposed to have a discount on all lines for having AT&T internet. Every month since having service I have only received the discount on 2 of my lines instead of all 3. I have had to call EVERY month and it still does not get corrected. Yes, they credit it when I call but my last call was 1 hour and 59 minutes. This is unacceptable. I want the issue corrected!

I receive 13-15 scam calls a day and I’m on a DNC list. I get constant errors when accessing websites and never receive the login codes to log in to websites. Someone also takes snapshots of my personal information. I also receive emails and texts several days late or not at all. I tried reporting to the FCC but they didn’t even send an email to ATT and only offered referrals to websites. AT&T has done absolutely nothing to fix the horrible phone service or stop the harassing calls.

They messed up in the office and they couldn't fix the problem. Not a happy customer and called to see if the loyalty department could fix it and the results stayed the same. I even chatted with a supervisor with no results.

I purchased an iPhone 14 last September and had problems from the very beginning with it. The battery discharged quickly and the phone would heat up when in use for any length of time. I contacted AT&T to see what options were available with the hefty insurance paid each month for the phones. I was told I missed coverage for my phone by two days, 3 hours and 55 minutes later between Asurion claims and AT&T customer service, I was offered a plan where I was getting a new 15 and an additional 15 as well for a gift. The activation fees were waived, and I was only charged $67 and change for the taxes out of my bank.

WORST customer experience I have ever experienced! I transferred from Verizon, brought my wife and daughter who had AT&T prepaid to all on a family postpaid. Ronaldo in Somerset KY told us there were no activation fees, snuck in insurance I declined as an add on to my daughter's phone, failed to add my wife as an authorized user when I asked for it and my first month bill for 4 lines at $35 each.... $391.56... What a scam!!! Talked to another AT&T store who agreed Renaldo screwed up. When my wife went to confront he shrugged his shoulders and told her I needed to call 611. Would not help fix his own mistakes! Customer service failed to help or resolve anything! Only positive was tech support Kevin fixing my wife's wifi calling online.

Google Fi? Seamless. Verizon? Almost seamless. Works great. Comcast? Wouldn't fix the line. ATT. "Didn't work," returned device, paid $40 restocking fee, and then was sent a bill for 163.70, which led to hours on the phone trying to a get a refund for services never used from a company that has serious difficulty communicating with itself. Still waiting to see if the higher ups can find a way to return my money or if this will go into overtime with me trying to defend my credit score against specious bills. Surprise! I decided to go with Google Fi and Verizon.

For us.. this is an anomaly. Normally we can go anywhere, work and stream but not in Amarillo. That being said I am really glad to be leaving Amarillo. We were having lots of issues with bandwidth and being able to work. So thinking we had something set up incorrectly we went to an AT&T Authorized Retailer who said we were being throttled so we took his advice and upgraded our plan on Friday. WRONG!!! We got speeds of 8 mbps at the store. We leave the store and go back to our RV and barely get over 1 mbps. Then we go to Palo Duro Canyon State Park and to our shock our tests show over the 100's mbps down to maybe mid 20's while we are in the heart of the canyon. The 2 good things about our time in Amarillo is that we only had to work one day and my husband's work phone is T-Mobile!!!! Very, very, very disappointed with AT&T!!! Ohh one other thing as we are leaving Amarillo our speeds have already tripled in speed. AT&T screwed the pooch in Amarillo.

If you put too much money onto your prepaid account they will just straight up take it if it isn't used up fast enough, because somehow the money "expires". What's worse, is that to extend that expiration date you have to add more money to the balance. Once the balance "expires", your money is forfeit. So, they punish you for prepaying your prepay account.

My wife and I have had this service for 2 years and we are stuck in a contract until we pay off the phones. The equipment cost is $50 a month- not unreasonable but the remainder of the bill, $200 more, is just robbery. We live in a desalt populated area and the service is spotty at best. I also have a home in another state where we get terrible service even though that was a prerequisite to getting this service. Disappointment after disappointment. I'm a senior and $250 a month for a fraction of what Verizon gave us is just dishonest and unfair.

How in the hell does AT&T corporation have the right to MAKE people pay for their bills IF they don't have money until later in the weeks, when sincerely request that payment CANNOT be made until a certain date! Are they forgetting that consumers have about 100 other dang bills to pay in life?! Nothing but robots has taking over and it's outrageous!! When there is no money more money until the next "flow" I highly feel that all customers should have that choice of when to pay their bills at their own comfort zone. There are other options out there. I think congress should help do something about this matter because Customer Satisfaction does not exist anymore with all Big cellular/phone companies. Some people are NOT RICH.... BS.

I would leave zero stars for this company if I could... You wait hours at a branch to correct mistakes, for nothing... They make incessant mistakes then refuse to correct those mistakes, all at your expense.

Section 5: Unfair or Deceptive Acts or Practices***

Trying to resolve a billing issue that occurred do to fraud on the card that was on file for auto pay each month. My bank cancelled a card that was replaced. Due to the cancellation I was charge a late fee and and denied the auto pay discount. I replaced the billing card info and requested to resume autopay, however it was not processed and more late fees and no discount for the auto pay. I called to speak to an agent who told me it takes 4-6 weeks to process auto pay and that he could not refund any of the fees charged. With a policy like that I will be changing to a company that values loyal customers. Be advised that AT&T does not care and will not do what is right or fair to keep a customer

They tuned an $86/month into $290/Month in a flash! I was hit with close to $200 of roaming charges when I did not even use their SIM card! I was overseas and bought a local SIM card and turned off roaming on my phone but somehow they manage to rip me off. I called their customer service, they kept bouncing me from one person to another and in the end, they offer 50% off and when I pushed for a full correction and credit, they removed the credit. My advice is this company used to be good, now they are all about scamming their customers, their marketing gimmicks evolve around fine print where they get you to switch and get a free phone, just to find out that your free phone comes with 4 year contract! I turned my new phone in for an Iphone, and the way they credit you is to give you $18/month credit for the phone you turned in and for you to get the full credit, you must remain with them for 3+ years!

AT&T contacted me to finally give me some kind of resolution and I accepted it.

An AT&T representative came to our home when we moved in. She made promise after promise and put it in writing. A store in Manhattan, Kansas “lost” one of our phones, so no discounted phone and refusal to review cameras even when speaking with the store manager. We contacted all kinds of numbers, and we were transferred from here to eternity with no progress. Another phone was supposed to be free when an old phone was returned, and they only discounted rather than dismissed the charges for the new phone. Attempts to resolve despite paperwork were denied with excuses. We are paying more than $50.00 per month more than the quoted price, and again, no resolutions. Now, AT&T is reducing our discounted pricing for autopay because we refuse to use our bank account with ANYONE.

Requested my 2 lines to be disconnected months ago. They still charge my card. called customer service 5 times wasting 4 hours of my time, and 4 times they drop the call after they keep putting me on hold for long time. They see that I have called and requested the line to be disconnected and admitted it, BUT their customer service overseas can't solve nothing. Very bad experience with this company.

Phone trade in sounds like a lure to a contract like plan based on reviews, well for me I never had the chance to find out. First they were going to mail me a return kit, never got. Couple months go by I'm paying over $100 for a single line. So I call, they say they don't do that and to go in the store. Go in the store and she says the offer expired after 30 days. Now I'm forced to pay full price $900 bucks for a phone I was supposed to get for free and that they are now giving away for free. When I saw that I just canceled and ported my number back too. They already gave me the $500 visa gift card to help offset the damage this AT&T nightmare has caused. Good service in my area but not any better than what is offered cheaper elsewhere!

AT&T charged me $560 over the past 16 months for a line that was cancelled in April 2022. No matter who I spoke with, they refused to refund more than 90 days ($105). They claim it that I had to "call in" to cancel the line even though I physically turned in the broken device and cancelled the line at an AT&T store. I have been a loyal AT&T customer for over 20 years. I am switching carriers.

First net is a joke!! I joined to get the first responders discount when I went to AT&T to upgrade my phone and they told me about this. They then told me I was getting a “free” iPad for joining which I didn’t even want but took it since it was “free”. Well come to find out the iPad had service that was not free and I got charged over 5,000 for TWO months because apparently it got disconnected from Wi-Fi somehow and was being charged for basically every minute my kids was watching movies!! I got not one single emails or calls even notifying me that this was happening and woke up to my bank account being drained over this. I’m literally going to be homeless with 2 children now. So thank you so much for caring so much for us first responders. What a joke.

Trying to get to a live person and actual service - with the notable exception of presenting yourself in person at their store - is the most aggravating experience ever, resulting in zero results. If a group of genius programmers and HR people spent a lifetime designing a way to stop customers from ever reaching anyone and getting real help, they couldn't have done a better job.

Have been a loyal AT&T customer for years now and up to this point have had a relatively pleasant experience. Then I went to "upgrade" my phone at a Costco and the entire transaction has been nothing short of a disaster. Now, rather than receiving a credit of $800, I was charged for them "not receiving my phone" which was paid off and confirmation via text/shipping confirmation the phone was received with no credit. We have receipts of purchase and what was promised, the promotion, record of all payments and text from AT&T confirming receipt of the phone and they are still not honoring the credit which was the entire reason we purchased the phone.