AT&T Wireless Reviews

I will never recommend anybody to use AT&T phone services. Absolutely the worst customer care, including customer care and In store. They can’t even assist with a simple phone upgrade. They messed up my entire account. If you go to a local store, they really don’t care to help you unless you’re buying something new. Customer service will continuously transfer you keeping you on the phone for hours, and then still can’t help you. I absolutely hate this company.

I did not realize that prepaid phone sims and cards from AT&T are truly a promised contract that you must fulfill. First off, when you but the sim card you must pay $30 to activate it! Then after that you must pay $30 every 26 days in order to have your prepaid service active or else they deactivate it you have to pay to activate it again! This is opposite of what prepaid is supposed to be. I can not be more disappointed in AT&T for this false advertisement for prepaid. The card you buy directs you to a website that is a hundreds of paragraphs long on what you are agreeing to.

I have had good cell coverage, but when calling their customer service to see if my phone was unlocked, they said it would take 1-3 business days to figure this information out (I have NO idea why it takes so long). 5 business days later, I got an email saying my phone was locked. I called to see how much was owed on it, and customer service said to disregard the email, my phone is unlocked. As it turns out, it was locked, making me go two days without phone service.

Be VERY careful. I have heard of a bunch of people being quoted one monthly fee and getting billed a substantially higher fee. I was quoted $81 and am being billed $244. I have been trying for 6 months to get this fixed. Every time I check it's just another story or excuse. The district manager even opened a case two months ago and still has not resolved my issue. Do nothing without written proof if you must do business with this location. Corporate seems to be unwilling to solve this and are choosing to back the store manager. See google reviews for more stories like mine. Lot more to the story. It would blow your mind if I told it.

I currently use AT&T for my wireless provider. The way they conduct their business is ridiculous. I have 5 phone lines with them and only one of the lines has the upgrade offer, where you pay a small fee each month so at any point you want to upgrade you can. How is one line signed up but not the other 4. Why would we have that service on only one? They said that it has to be an add on at the time of purchase and I didn't ask for the addition. Well, guess what? I didn't ask for it on the 1 line that has it either but it has it. How convenient for them. And why can no one seem to answer my questions about it? And of course there is nothing they can do. I pay hundreds of dollars each moth and they are by far the most unprofessional cell company to date.

I recently bought a couple accessories for a new iPhone at the AT&T store in Hillsboro, TX, & one of them was defective & kept falling off. So I went back to the store to hopefully get it replaced & they told me I had to come back the next day to speak with a manager. So I come back the next day & the manager says that I told the girl the day before that I dropped my phone & that is why the camera protector would not stay in place. First of all, I never dropped my new phone nor did I ever say to the salesperson that I dropped my phone. She put the camera protector on my phone for me right after I purchased it, & it never stuck properly. It fell off on its own that same day. So she not only put it on wrong, she then lied to her manager trying to blame me. They did not replace it. I had to buy a new one, but insisted on putting it on my phone myself. Please be careful of these dishonest people & take your business elsewhere. They are not helpful & not honest.

When dealing with my father’s estate after he passed away, AT&T was by far my biggest headache! They would not allow me to cancel his service over the phone. When going to the store to provide documentation of his death, I had to wait over an hour to be helped. I was told by the store that I would receive a final bill to be paid… I went to the store to pay by check (I told them I was paying by check when I walked in the door) only to wait another 15 minutes to then be told they don’t accept checks and have no idea where I should mail the payment! I have never seen such incompetence! Dealing with the death of a loved one is hard enough! They shouldn’t purposefully make it harder!

I want to put the truth out there. I have honestly invested at least 24-40 HOURS of my life being back and forth on the phone with agents and managers constantly being given promises and assurances that the issue with my booking is resolved and it won’t happen again to only harden AGAIN A WITHIN THE NEXT BILLING CYCLE. I’m exhausted and I’m tired and I’m why frustrated I could literally cry because I feel like I’m going in circles I’m going backwards and I never get anything resolved.

I have AT&T internet, I was recently told it needed to be changed over from copper to fiber, when the internet repair tech showed up another person was with him. I thought he was with the internet changeover, he asked to come in the house, come to find out he was a att in home sales rep selling cellphone, Vernon **, he went back and forth with his Mgr on the phone about discounts and promotions, he finally gave me a monthly price total, I went over with him I needed total, tax fees everything monthly total! I even called him back not long after he left to confirm monthly total, he agreed everything was what he told me.

I am extremely disappointed with the experience I’ve had with your customer agents. They have demonstrated incompetence and misled me into agreements without transparency. Despite my specific service requests, they chose to proceed differently. Due to these issues, I have decided to cancel my lines.

I in error switched my cellphone provider from T-Mobile to AT&T. Biggest mistake I could've ever made. Have had nothing but trouble ever since. Tried getting help online, by phone and in store with no help. Here are just a few issues I've experienced: phone does not ring for incoming calls at times and doesn't show me there was a call I only find out when I go to current calls. When I miss a call and it goes to voicemail at times it tells the caller they've reached and invalid voicemail box and won't allow a voice message. This has occurred for friends, family and even doctors' offices. Callers have been told the number they tried calling was invalid. Attempting to contact this company by phone or online is like trying to pull a tooth out of an awake grizzly near, and as much fun too.

I have emerged from a nearly 3-week process of calls and face-to-face meetings that consumed several hours per day. I started the journey with confidence and peace of mind. My spirit and well-being declined as I got lost in a series of mistakes, deception and fearfulness. In the end, I had to accept defeat and take whatever the AT&T would give me. Maybe you can learn a lesson from my travails and avoid similarly bad results. Or maybe you will get the same bad results but feel solace knowing that at least one other person has deeply suffered at the hands of the phone company. My sad story follows.

I was on someone else’s account, and ended up taking my two lines and transferring them onto my own account. When this is done, they ONLY allow you to do it over the phone. After the transfer - My insurance was taken off not only my 2 devices but my girlfriend’s 2 devices on the previous line as well. ATT told me I couldn’t have insurance because it has to be there from the first 30 days. This took 6 - 1 to 2 hour phone calls to get straightened out.

We had this service for less than 24 hours. We were lied to about transferring service from our previous provider. Our bill was suppose to be less each month, we were told to drop off our old phones to an AT&T store once we received our new phones, and our current phones would be paid in full for transferring service. Went to drop off the phones at AT&T and were told we were mislead and we have to mail back the phones and we should have received boxes. We were told we could have kept our current phones, we were told our bill was the same as our previous provider, and were told we were “scammed”. We waited for 4 hours and never spoke to an AT&T representative. A nightmare to transfer back to previous provider. Stay away, pay a little more if needed. This was just a ridiculous experience.

We have been customers of AT&T Wireless for years, but due to the high rates for AT&T we opted to go to another carrier. It took 4 phone calls to AT&T, with numerous persons, and many lies on AT&T's part. We finally contacted our new carrier explaining that AT&T would not unlock our cell phones (which we own!!). Once contacted by our new carrier AT&T shut off our service with no notice (service is paid in full for 2 more weeks). I have congestive heart failure, so AT&T's lack of customer service and shutting down our cell phones was unacceptable and medically dangerous to me!!! I urge anyone thinking of using AT&T to go somewhere else and use any other wireless company!!! AT&T is lucky we are not contacting an attorney regarding the phone and service turn off prior to the end of our contract!!!!

A scammer took over my daughter's phone number by purchasing a new phone and activating it with a new eSim on the new phone. It's easy enough to file a report on the fraud, however I have worked through 3 different phone numbers in the last 4 days and still have 0 progress on getting my daughter's phone turned back on with her phone number. I've spoken to people from Oklahoma to Cairo Egypt and still have yet to speak with anyone in the fraud department, which everyone says is the only ones that can fix the issue.

Horrible customer service! I don’t know what has happened to ATT, but after 20 plus years, and 4 products, to a tune of 400.00 a month, I’m ready to go! I thought something would turn around..,it used to not be this way but it is HORRIBLE! There is no way I should have to invest HOURS trying to speak to a customer service supervisor! One who speaks ENGLISH THAT YOU CAN UNDERSTAND.

I just purchased an Android tablet S10 from the AT&T store. An hour later when I got home, I decided I did not want it. Because I want the iPad Pro-13. I called AT&T right away to cancel the order, I spoke with 3 representatives, and I was told I could not cancel because the order was already being processed to ship. That is a serious inconvenience for the customer because this is Thanksgiving eve, and tomorrow is Thanksgiving and nothing is going to ship out between tonight and Thursday November 28th, 2024. I have been with AT&T over a decade, I will certainly take my business to its competitor. I wish, I could give AT&T zero star. The tablet will be shipped to their store, now I have to wait to return the tablet at the time. I do not want it!!!!

In a small town in Texas AT&T was great. I talked my daughter into switching but she is in Albuquerque, NM. There is NO 5G service here, anywhere. I don't understand how a city as large as Albuquerque doesn't have 5G from AT&T, but T Mobile and Metro PCS does.

Horrible customer service. I opened new lines of service and the service has been terrible. When I look at my area coverage map it shows I have 5g and I struggle to even make a call so we were deciding to even stay. Come to find out they won’t even take our trades in anymore and we are with firstnet. What a way to help you law enforcement. At&t is a joke.

I moved to the mission district San Francisco, on Valencia street in the last week of October. In my previous apartment, I was using AT&T Internet and wanted to shift the AT&T Internet device in my new apartment. It did not work because of some wiring issues in the building. AT&T arranged a visit of technician to fix it on October 28th.

I have spent the last year trying to get into my account as we have restatements. Today was last straw as I was hung up on. When I called back first thing I asked, "If we get disconnected can you please call me back." Guess what no call!!! I have been a customer for over 25 years. Taking my business elsewhere.

I attempted to change my carrier service to ATT and after 18.5 hours on the phone was left with no service for 5 days and met with very poor Customer Service to remedy the problem. It took another 3.5 hours to retrieve my transfer pin so could change to Verizon who had me up and going in 20 minutes! The kicker is the ATT bill received for $137.00, after 2 hours disputing the charges was told “I owe them”! Attorney General and Better Business Bureau... here I come! Buyer Beware!!

I have been an ATT customer for 25+ years. My cousin passed away on 9/24 and I have been trying to return the iPhone that she purchased under installments in August. For almost 2 months I have spent countless hours either on hold or put in phone loops at ATT. No one knows what to do for me to send the phone back. I was told by a rep to take the phone to an ATT store and they could ship back.

Formal Complaint Regarding Billing Discrepancies, Unfulfilled Promises, and Service Issues. AT&T Customer Service, I am writing to formally lodge a complaint regarding a series of billing discrepancies, unfulfilled promises, and unsatisfactory customer service that I have encountered since switching my account to AT&T on July 14th.

Unbelievable. After looking through the plans offered I decided on one of their pre-paid plans for my wife and I. When I got to the check-out I was informed that something went wrong and directed to call a specific number. My call was transferred through several people and I was directed to a AT&T store (30 miles away) where I was given a different number to call.

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

We have been with AT&T mobile service for almost twenty (20) years. We have four (4) devices. However, after this long term relationship we are looking a dissolving the connection. This is why. Our AT&T plan was setup as: four (4) devices with unlimited talk and text with nine (9) gig monthly data (with rollover). For that service provided we paid a monthly fee that varied very little. In July of 2022 our monthly statement increased five (5) dollars. When AT&T was contacted the reply was 'you are on an old plan that is no longer offered'. The increase is keep this plan you pay the increase. OR you can upgrade to a new plan. If we upgrade to a new plan (that does not fit our needs) the monthly cost would increase about fifty ($50.00) per statement. "We accepted the increase is stayed with our current Plan".

AT&T disappointed me in a big way, and I will never use their cell phone service again. Their administration is really poor, and if you've given them a credit card number to debit each month, be very careful. I received conflicting and information from different people, and found their Customer Service really lousy and irritating. Do they even train the people?

In September, after almost thirty (30) years as a loyal AT&T Wireless customer, AT&T decided to raise our rates by $20 a month. The explanation provided stated this additional fee was applied to all "Grandfathered-In" accounts, and intended to pay for their new 5G service. However, our cell phones are not on AT&T's 5G service. So, in reality, this additional $20 monthly fee is aimed at long-term customers, primarily senior citizens, to have us pay for a service we don't yet use.

I have great respect for dedicated retail consultants, especially those I know working for AT&T/|Prime Communications. However, after being lied to by customer service regarding her employment with the company and receiving no response following an apathetic apology from the Office of the President, despite submitting evidence of what I endured at the hands of one of their employees, I will never return as a customer.

I've been a customer of AT&T since 2010, I've always paid my bill on time and have had several upgrades over the years without any issues. In September I got an offer to trade in my wife's and my iPhone 12 pro's for $1000 a piece. Normally, I would sell our old Iphones for several hundreds of dollars on eBay and pay off the new phones over time, but this promotion was too good to pass up, so I signed up for it on 9/23/24. So I sent in our trade ins with the box and shipping label that they provided. After waiting over a month for credit, I decided to call AT&T to see what the hold up was since I just got a bill for close to $300 dollars.

AT&T has the worst customer service I’ve ever experienced. Every issue requires not just one, but four to five calls—sometimes even more—just to have a chance at getting it resolved. Each time I call, I’m met with a new answer or conflicting information, making it impossible to feel confident that anyone truly knows how to help. It’s incredibly frustrating and time-consuming. If you’re considering a mobile carrier, I would strongly recommend looking elsewhere. AT&T used to be known for quality and reliability, but it’s clear that those values have taken a back seat. I’m genuinely disappointed in what this company’s customer service has become.

Liars, liars, liars, we were told to switch to ATT and promise that we were going to get credit for our phone and we were going to able to pay for the balance anytime. Don't listen to the lies the salesperson. They are only a pitch to get you. We were ready to pay for the balance and they told us we had to stay with them for 36 month in order to get the credit for the trade. They get you in a contract with them without you know it. Their practice are very devious if not outright illegal. We just disconnect with them. They kept our phone and now they want us to pay full price for their phone. In another word they stole our phones. Do not deal with this company!!! It's all a lie. Scam!!!! And their service on top of any thing stinks... WEAK SIGNAL!!!

Horrible horrible customer service. I haven’t had internet since September 19th!!! Spent hours and hours on the phone and 0 changed…. My service was suspended by mistake and it was supposed to be turned on multiple times and nothing changed…. The original date for restore was 10/24. I spent hours on the phone over the last day and they are doing nothing!!! Do not get internet air from them!!!!

Unfortunately, ATT has become an extremely unethical company. After more than 10 years of loyalty, our small nonprofit organization for the arts has been treated poorly. ATT lies about credits owed to customers; which are not applied to the corresponding billing cycle, or ever unless we call to complain several times about it. They offer promotions that suddenly end; therefore are not applied to the account, and they use the excuse of technicians on strike to delay support services requested for a week. However, the bill doesn’t reflect the days in which customers were without phone and internet services. Agents constantly apologize but don’t resolve the issue. Additionally, agents lie saying they are supervisors. Shame on this corporation. This comment will be made public to alert others to be aware of unacceptable business conduct by ATT.

Sandra C, from the "Office of the President" is a professional con artist. She raised my wireless price from $50 per month to $78 per month even though my contract shows a $20 a monthly credit because I filed a complaint against her and AT&T with the Better Business Bureau for scamming with intentional infliction of emotional distress and because I am a senior citizen over 70 years of age and is discriminating against me because of my age and my complaints. I am reporting elderly abuse.

I have been a customer for over 10+yrs, and due to increasing bill rates had changed my plan, after chatting with an agent who confirmed in writing that the new plan would have my already existing company discount on it, after a month when I don't see the bill amount changing they have now said that my discount doesn't qualify for this plan, two different agents saying the same thing, they are dutybound to give this discount.

Bad website, too many errors, checking status for refund is nowhere to be found. It gets very frustrating. Customer service is ok but not the perfect. Other than that, plans etc. is all good. Returning can be hassle.

Beware! AT&T Wireless is not worthy of one star for a rating. I had to select a one-star in order for my review to be submitted. This company stole from me when I decided to go with the company's service. They sent me 4 new phones to activate my new account. My original cell phone company offered me a better deal. Therefore, I never started an account with AT&T. I sent the new phones back to AT&T within the prescribed timeframe and explained that I wanted them to delete/remove my contact. In turn, they moved forward with processing the contact and with establishing the account. They did not send my refund back because someone within their company stole our 4 phones and they blamed us for the transaction. We had tracking information to show the phones went back to their company.

Katy works in the Dothan, Al store. She has wonderful customer service skills. She helped me locate and reset my son’s broken IPhone. She is so kind and very knowledgeable. Thank you Katy for your patience, Vicki

I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

After switching accounts from gf to mine, the phone stopped working. I was told fraud even though I'm in person with ID. A Gulf War Vet. They said to get access I need to confirm a text. Makes no sense, service was cut off. Even store manager said this is severely wrong. Ended losing my # and went to Verizon, closed account and paid balances at AT and T as per manager on phone. Now I. Collection for time period I need er had phone. That's fraud. Hours of calling and no one can fix. Transferred 8 times. Still no fix. It's a scam common to at and t to balance bill after cancelation. Scumbags.

I wasn't aware that our neighborhood AT&T 'mandatory installation' for fiber optic internet also included a visit from AT&T sales rep: Victor M, coming unannounced in to my house with the installer and spending the entire afternoon using honey dipping sales tactics to grift us into AT&T phone service. We were caught off guard, but Victor was successful in promising my family money saved on switching our phone service to AT&T, while not incurring any cancellation costs or device termination fees for our existing Verizon plan.

AT&T coverage is really good, especially since I work in several different States throughout the year. However, their voicemail leaves A LOT to be desired. When I am somewhere that my cell signal is very weak or nonexistent if someone leaves me a Voice Mail, their phone number doesn't show, and AT&T Voice mail does not have an option to return the phone call. It is unacceptable that in this day and age, with all of the so-called technology that we have, they cannot have this option. As far as the AT&T App, it is good for paying your bill, but it is not very user-friendly.

These people goes up EVERY MONTH!!! They charge you double like: They charge you $20 if you don't let them go into your account and get the money, and then they charge you another $20 to pay your bill! They call it a “One time charge”. That's $40 I have to pay every month is my penalty for NOT letting them go onto my account. I'm done with this new company I came to. I totally regret coming here but I'm going back to Metro Pcs where my bill was $50 a month EVERY month for 5yrs before I came to this rip-off company!

Went to local ATT store to drop an unused line & see if I could lower bill. Agent tells me I'm on old plan & can get new plan & continue unlimited data on all devices. 2 days later I'm getting billing for additional data on hotspot device. I talk to store & online reps and after 9 agents multiple dropped calls & 4 days bottom line is ATT refuses to give me unlimited data on hotspot & refuses to put me back on old plan. BAIT & SWITCH! Have reported them to state PSC, FTC, CFPB, and FCC. Talking to attorney to see if it's worth pursuing. Alternate plan is to drop hotspot & phone line & just use iPad hotspot to replace it.

I’ve been an ATT mobile customer for over 25 years. This time I wanted to upgrade my iPhone, instead of going to an Apple Store or into an ATT store, I processed an upgrade from v14 to iPhone 16 via my ATT mobile app. The descriptions were very confusing. I wanted to replace my phone with the same kind - I have an iPhone plus larger format. Moreover, I was out of town and the device would arrive a week before I returned. I worried about doing the change from my old phone to the new phone by myself, but figured I could just walk into an ATT store for assistance. I had time to do this on my second day back from being away.

Since switching back to ATT from Boost, absolutely the worst mistake I could have done. Customer service support is horrible, they do not understand what you are saying to them, they hang up on you and say the issue is solved when it's not and you don't find out until the next bill that they did nothing to help you.

They are hiring oversea staff, who can barely do anything to help and would repeat themselves 5-10times after every conversation. My account was put on vacation hold for no reason and apparently no one can figure out why and this took them an hour, this is not the first time this happen to my account. Random services were added onto my account without my knowledge and it take them forever to figure it out and the refund process is still ongoing. This time the exact same problems. So, after an hour of not knowing what going on the customer services lady, finally give up and transfer my call to a tech, it said that there is an estimated 15min wait. It is 2.5hrs later, I am still on hold.

On 9/18- I tried to upgrade my Google Pixel 6 pro to a Samsung Galaxy 24+ online. I had problems, so I had to contact AT&T via chat. They called me and did the entire transaction including payment. It went easy and I received the phone on 9/23. I did my data transfer and put in my sim card on 9/25, immediately my account was shut down at 6:15pm. I didn't understand what happened, so I had to use another cell phone to contact AT&T. It took 20 mins to get a rep on the line.

ATT is NOT helping their customers who are victims of Hurricane Helene! Customer service is SO bad! I had to up my plan and pay them more money during this horrible time! This is sad to know this company couldn’t care less about hurricane victims!

AT&T used to be a company that I felt I could trust. That is no longer the case. I was forced by a salesman to buy phone insurance for my new phone, I’ve never bought insurance for any phone because I have never lost my phone or had any need for insurance. My phone was stolen 1st time ever and since I had insurance I filed a claim with Asurion. Huge mistake. Neither AT&T or Asurion ever provided me with the terms and conditions of filing a claim or the cost of the deductible. My insurance cost was $17 a month, not huge, but when I filed a claim for my stolen phone my deductible was $275. Again no one informed me of that high of a deductible.

Run, do not use AT&T unless you like them going in your bank account taking what they want when they want. Then when you call about the issue you get put on hold and passed from one person to the next. I asked for corporate's number to file a complaint and the employee kept me on hold for 30 minutes then hung up on me and didn't call me back. They took $222 and said they refunded it and the issue is with my bank, call my bank. I said, "No my issue is with you guys taking money when you were suppose to." So the employee gave me a number to give my bank and they should be able to find out where my money is. Remind you it took 2 hours for me to get this number. I called my bank and they said that number is useless and AT&T still hasn't sent refund. I hate AT&T

They hit you with hidden fees. I need too many updates because they don't do their job the first time. Slow down your phone and the way it works until you do the update. And customer services crap. I suggest everyone stop using cell phones.

We are being a AT&T customer for almost 5 years. I ordered new iPhone for my wife to give her birthday gift. At and T cancelled the order saying it's fraud. Being a loyal customer for past 5 years they are saying it's fraud. Very worst experience. Fed up with this company. Even they don't have proper network.

Absolutely disappointing! I was a Verizon customer for many years and switched over to AT&T with the promise of great savings and comparable service. They didn’t tell me that the phones I was sending them were not going back to Verizon but were instead being kept by them and a part of my supposed savings. What makes matters worse is AT&T's service is unreliable and spotty at best. The customer service doesn’t come close to that of Verizon! And because the phones were not returned back to Verizon, I was charged over $2100. So in reality I'm not really saving anything. I’m thoroughly disgusted. I can’t wait until I’m able to switch back!

Garbage company. After years of service we decided to change providers due to high cost and fees. Had to jump through hoops to do it only to get another bill a month later stating we never cancelled, their AI said so. Told the guy I have the call log where I had a 23 min conversation with the lady and he just said again our AI would have logged the call... they won't credit the last bill because they said we didn't cancel.... Avoid them they are a joke, much better service providers out there.

Never ever believe the promotions that they offer. The "free" phones never seem to happen. I signed up for a Father's Day promotion for a free phone with trade in and none of the customer support can figure out why I've been charged for the (free) phone.

I got my phone unlocked and transferred my service. Unfortunately, the unlock code was put into the phone incorrectly which caused the MCK to lock. Samsung said it's on AT&T's side and to have the advanced Tech support request the code. That was 4 days ago. I have been hung up on, and told they can't help to get a case # opened up when I spent two hours at their store location. But once I left the store, they canceled my case number. It said no action. Resolved. This company is holding my paid in full a few years ago phone hostage and now I am filing with the FCC a complaint against them. 4 days with no phone and every one of the employees just say can't help you. The poorest customer service in my 50 years of life. I refuse to pay for another phone when this one is working well and is only 4yrs old. AT&T will not be allowed to steal from me. I will continue until this is resolved.

I switched to AT&T from Verizon and the entire process to this point has taken 5 hours. I don't think I ever call them and my issue is resolved under an hour. I had 3 lines to switch. Two were getting new phones, one only needed a sim card. Well, they switched my new lines to the new phones but we'd not received our new phones. Not only that, I have to ship one of the phones to my son out of the country so he apparently will not have service until I can ship him his phone as they "cannot" ship phones out of the county. We've been without any service for over a day now. I'm unable to do my work as I have several 2 factor authentications that I need to access via my phone--which I don't have. Once (if) every things get settled, I will really rethink my transfer. I hear TMobile is much better.

I am so sick of being lied to by AT&T Uverse Internet reps. A few years ago it was a $200 Visa card for upgrading service that was never received. When I contacted them about it, there was no such promotion. And now it's an "ongoing" $10 discount from Customer Retention/Loyalty for a 1 Gig Fiber upgrade that isn't actually ongoing. Never mind that the service in mediocre at best and I don't even get full gig speed at DL or UL incoming or at device.

At&t has to be the worst service provider and I have lived in Colombia, Switzerland and US. It is a scam, they lock you in with a thousand promises and once you are a customer they get you with all kinds of fees and different prices. This business has the worst business practices to take the customer's money at any cost and once you are in they make it almost impossible to change your services or leave. Their customer service is the WORST.

I am finished with ATT. They have always overcharged, especially for international travel. Now they have charged me $12.00 per day while I was in Europe using WhatsApp! My company has an account with TMobile, which is an infinitely better service. I will quit all of my ATT accounts, including landlines and DirecTV because these guys are the worst!

WORST CUSTOMER SERVICE EVER and BILL INCREASED DRASTICALLY with no explanation. I called Customer Service to sit on hold for 17 minutes and then "try" and speak with the person who could barely speak English. I was trying to resolve an issue from the previous month when I called and was told it was "all fixed now." SURPRISE, still messed up. All these representatives do is keep saying "please hold," "I am sorry about your experience but rest assured I will assist you," and when you tell them that the information you were provided the last time you called and they are now saying "I am sorry that is wrong but I will assist you," and you get completely different information. I have been with AT&T for over 10 years and the past couple of years their customer service is AWFUL!!!! Can't speak English clearly to understand, have NO IDEA what they are saying and information they are providing, and everyone tells you something different!!

Terrible customer support. I just wanted to see our bills from more than 16 months ago but they refused. The representative said if I wanted to see them they would charge me $5 per month for each bill and then hung up on me. The service gets worse and worse and the bills go up and up. Our family is switching to Verizon.

At&t has the worst customer service! All they can say is "I'm Sorry" and "I do apologize for that" and "There's nothing I can do about that". They claim they want to help but then they put you on hold forever and then disconnect the call. It is VERY frustrating trying to talk to them.

I've been a loyal customer of this company since I got my first cellphone back in college, over 20 years ago. Unfortunately, my experience has gone downhill recently. The waiting time to get through to customer service is awful. On top of that, they changed the plan prices without notifying me, which was frustrating. The customer service is now handled overseas, making communication difficult and hard to understand. Even worse, everything seems calculated to ensure that if you try to switch plans to save money, you end up losing credits. After all these years, I’m seriously considering making a switch. Very disappointed.

AT&T are only in the business of making money! I’ve been a customer since 2017 and I’ve given them over 7,000 dollars on phones and replacements because my kids break their phones. I have a my phone now for 2 years. Never did a claim, now the phone is malfunctioning. The phone cost 1200 dollars and I bought it brand new. They want me to pay them 250 for a refurbished phone. I asked is anybody going to see if they can fix it, because I don’t want a used phone for my new phone. They told me they don’t fix phones. They just charge you for a new one or you can upgrade your phone and start a new plan. I don’t want a new phone or a new plan. I want a tech to fix my phone with ya’ll trifling money hungry company! I’m going to pay my 200 dollars left on my phone and I am leaving this terrible wireless company and will never look back! I do not recommend AT&T at all unless you have money to waste!

They will deceive you about billing. They told me I could add a second line for $8.00 per month and then they DOUBLED my bill. When I called, they said sorry, we never offered that price. The store at 8646 Gladiolus Dr. in Fort Myers is staffed with untrained liars. I would NEVER recommend ATT to anyone.

ATT phone support is needed to cancel a line or fix a problem. I have waited at least an hour every time I call. The agent that picks up will always need to transfer me to another agent. That office is either closed or I will wait another hour. The new agent will say they attended to the issue, but they did not. Days or weeks later, I need to start the same process over because you must reach phone support to make service downgrades. The phone support goal is to keep you on the line so long that you hang up. I never experienced customer support that was as terrible at ATT. The people in the ATT stores laugh about how bad it is, and then apologize that they can't handle the problem. Try Verizon or T-Mobile. ATT is horrific.

My 89-year-old cousin with memory problems has had two cell phones for a year that she never uses and does not know how to use. I decided to help her close these accounts that were charging her debit card every month. I first called consumer Cellular and explained the problem. They were very sympathetic and closed the account within 10 minutes. I then went to this AT&T retail store for the other account with all the details including phone number and account number. My cousin was also there with her driver's license to prove who she was. AT&T tried every trick possible to block me from closing the account. They played their version of Donkey Kong. After 3 hours, I think we may have had success. Only time will tell. Beware of AT&T. They are a very bad company and practice their own version of elder abuse.

Worst company ever. They quote you one thing over the phone and they just send you higher bill. Do not do auto pay. Beware. Stay away from them. I called. Manager cannot take responsibility for his agent.

ATT worst experience I had with any company before. ATT representatives have no knowledge, no professionalism, never resolved anything, just kept changing my plan and trying to sell more services before even fixing any issue I had. I have ATT business for internet and wireless phones since 2019 and never received what I was promised. In 2021 they added a line which I never requested and added $96 to my bill. I had to call several times and have like 15 reference number requesting to cancel the line and still waiting.

On August 28th I went to the store in Gastonia on Cox Road to find out if the phone I needed was available. As it was not, I went to the store on Myrtle School road in Gastonia. The representative, Jordan, was with other clients. I was not greeted. While still working with another client, Jordan asked me how she could help. I explained that I was looking specifically for Samsung S24 Ultra with 512 GB of memory and came to her as it was unavailable at Cox road store. She informed me that she had two phones available at that location. I chose the color of the phone. She proceeded with the trade-in. As she was still working with both me and another person, I had to do all the installation on my new phone without her help. She did not go over any policies, protection plan options which she just added without asking me.

This review is solely for MYIEKA!! She was truly helpful. I’ve been on the phone with 4 different people prior to Myieka. She is amazing. My phone was not working after transfer to replacement. I was told to do numerous different things from all 4 people. It took Myieka under 5 minutes to get my phone working. I should have asked for her extension just in case I need help in the future. She made my night!

This review is in response to the awful service received from an AT&T service agent. I called in to get a reason for the increase in my bill which was not clear on the bill. The initial person with whom I spoke could not provide a clear understanding of why the bill had increased. I then requested to speak with supervisor. The supervisor's name was NOAH. I shared with him my concerns, He began to say that reason for the increase was because AT&T made an across the board increase to the all customers. He stated that I was sent a text to this effect. I told him that I did not receive a text. I then ask why wasn't an email sent explaining in detail the increase.

I switched my family to ATT with the hopes of saving money while having reliable service. I completely regret my decision. The service is terrible and as of right now our service is completely down. How does the large cell provider absolutely drop the ball on the one thing they do? I spent 17 years at my former cell provider and service was great. Why did I do this?

I have the Internet Air for Business. I have had it under a month and It started out great then in a week it slowed down to with under a 1.0 Upload. Their tech support did 3 hours of over the phone work and I still had to go into the store because it was pinging in off of North and South Carolina and not Michigan towers. Then I was told by service to get a new sim card in the store. I was also told that they can cancel my other line which was a hotspot for business that did not work. That I had to do it over the phone they did not have access; which the rep on the phone stated that I needed to go in store.

Service installation scheduled with 4 hour window. AT&T called 4 days ago to confirm appointment. 4 hours waiting so called them. Answer, "We are unfortunately experiencing a STRIKE" that they knew about when THEY confirmed appointment. Hoping union wins huge concessions from this idiot company.

No Internet for 6 days. I had an engineer appointment booked however no one turned up. Their customer services informed me that the problem was outside and an engineer would not be coming. I took the afternoon off work for no reason at a loss of 160 dollars. Their response was, "Oh sorry we will give you 3 dollars compensation." WHAT A JOKE.

I have been a consumer for over two decades. They have slowly declined in their ethics and care of consumers. I would not have remained a consumer if they were bad from the start. I was with them when they were Cingular wireless. My loyalty hasn’t been rewarded or even acknowledged. Yet my account was hacked accessing all my banking information. Which led to my bank account being drained but AT&T holds no blame. But when I called and told them of issues I was experiencing they notified me of the breach. Which sadly I was unaware of!!

My 85 year old mother has been a BEYOND loyal customer to AT&T and all of the other names that it was prior to the company being called AT&T. OVER 50 years of loyalty. You all have been HORRIBLE in the way that you speak to her, schedule with her and all of your supposed repairs since 2023-present. I am appalled by the lack of concern and interest that has been shown to her and myself, when speaking on her behalf. I am OVER the patronizingly robotic apology that your workers have to say over the phone, due to it being part of the script. Needless to say, after all of these years, my sister and I are forcing her to walk away from AT&T. Feel free to treat someone else's mother terribly, but not mine.

I have AT&T internet. So this door to door AT&T sales rep came up to me and offered me a deal for the cell phone, saying I can get 3 free iPhone 14 and an upgraded Samsung phone for my brother in law. All for just my under $120 for the 4 lines. He also said after 18 month we can get new phones replacement. Sounds great, yeah!!! Plus my son’s iWatch service for another 10-15. Great! I signed up and I paid up front for the taxes for the four phones over $330. He also said he can mail the Samsung phone to Florida to my brother in law.

Absolutely very disappointing that I have to be without internet for 5-7 days because you offer NO OVERNIGHT SHIPPING for your wireless wifi..That means 5-7 days without television...In this day and age that is a HORRIBLE policy ..Customers should have the option to pay for overnight shipping..I almost canceled my order and went with T-MOBLIE wireless wifi which I could receive the following day.... Very unhappy customer.

Complaint: After seeing almost every other company offering plans for what I consider the same level of service for substantially less per month, I reached out to AT&T to see if there was any way to lower my bill. I figured that with over 20 years of being a loyal customer they would be able to do something, however to my surprise they weren't willing to do anything so I cancelled my service and transferred to Verizon for over 100 dollars less per month. Upon transferring my service I made sure to pay my balance to $0 while I was in store to ensure I was paying whatever the current balances due were paid. Now, I get a call 2 months later saying I still owe almost $300, which is impossible because you can't cancel service AND I also transferred my 2 phone numbers to the new carrier.

Recently inquired about a "free" phone email I received. Went through the website and picked a phone that showed $0 per month. Select it and now it's $8.34 a month for 36 months plus a $35 "activation" and $66 in tax. So in summary you give them your current working cell phone plus $102 plus the $300.24 you end up paying for the "free" phone over the 36 months. What a con. Hand over your phone and a total of over $400 for what they call free. Sounds more like a robbery.

I received a bill for $658.99 which is the incorrect amount due to the fact that I've been charged for a time period that I didn't use AT&T services. Unfortunately I was given a used device that still had another customer nude pictures in it. Even though I had ordered a Samsung Galaxy S22 but received a used S20. To make matters worse they refuse to correct the mistake. AT&T customer service is terrible.

My wife and I shared a grandfathered data plan with my mom until she died. My mom didn’t write down her AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren’t allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we’d probably have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn’t know until I received this bill that AT&T doesn’t prorate final bills.

I have been AT&T customer since 2015, the service was ok until 3 years ago, I have called AT&T several times to if they can resolve this issue but nothing have been done. When I finally decided to cancel my service they told me you have to pay the whole month service even though it was only 4 days at beginning of billing cycle. I looked at this as forcing a customer to pay a service they are no longer using. AT&T can prorate the service charge and return the customer money. Not doing this is robbing a hard working people money. I am glad left AT&T for bad service and unfair charges. I recommend not to deal with AT&T service at all.

AT&T is the most disorganized company I've ever had the displeasure of working with. They set the modem up in the wrong place, then ran the wire through my neighbor's yard. After burying two inches when they were supposed to bury it six inches, the two dogs in my neighbor's yard chewed through the wire after six days of service. Had to wait three days before a tech returned for an appointment to move the modem and then realized he had to reconnect. Once again, they ran it through the neighbor's yard and the dogs chewed it within 24 hours this time. I returned the equipment and cancelled the account. Of course, that didn't stop them from billing my bank account $262.72, for some unknown reason, which will tie that money up until the dispute they are causing me to file is complete. No wonder they are the worst rated internet service provider.

Next. Do not do business with AT&T. They don’t do what they promised and expect the customer to invest their time and energy fixing their mistakes. I recently moved to Tenn and decided to switch to At&t from Verizon. While at the Target in Herdersonvilleshopping, an at&t rep, Parker (I think) solicited my business. Since switching to att was already on my todo list, I agreed. The only caveat was keeping my current number. No problem. Unfortunately the phone arrived improperly set up, specifically, programmed with an unknown number.

ATT does not care for their customers at all, they literally allowed some random person add lines to my account and when reported and I filed a police report I was told, "Oh well we can help you pay $1,200 or we send you to collections!!!!" I have been with them for nearly 18years and they are showing they do not care for their loyal customers at all!!!

Cancelled AT&T and now received an unauthorized charge on my credit card. I also see on Malware that "nearly all" AT&T customers' phone records have been stolen in a new data breach. I called Customer Service, but they have a 2 hour wait time.

I have been a loyal AT&T customer for over 50 years. I am now in the process of switching to a carrier that I hope will care enough about my personal data that they will protect it as if it was their own. AT&T would not provide me with service unless I provided them with my personal data, including my social security number. Doesn't that impose an obligation on the part of AT&T not to hand it over to crooks? Apparently not. Thanks to the recklessness of AT&T my personal data including my social security number, as well as the personal data of millions of hard-working Americans, has been compromised. And, how much does AT&T care about their recklessness? Not much, as their response was to raise CEO John Stankey's salary to $24,500,000 a year AND raise our wireless rates by 20% to pay for it. IS THERE ANY QUESTION WHY AT&T REMAINS THE MOST HATED COMPANY IN AMERICA?

AT&T just tried to "get me started" on a plan I didn't agree to, understand, or know the price of. Recently they forced me to switch to their new fiberoptic lines saying it would make the internet faster. It didn't. I'll never accept another call from them..

I switched from TMobile to AT&T last month. What a mistake. I can't watch videos or listen to music without wifi. The network is soooo slow. Videos won't stop buffering if I'm on Mobile data. I have attached what is included in my plan.

Left Verizon Wireless after 20 years because they were getting a bit expensive and decided to go with AT&T. I must admit they reeled me in with a good deal and a reasonable family plan. Unfortunately, their cell service isn't reliable: for example, there are suddenly dead zones where there hadn't been for a year. They, as a company, do not stand behind their products regardless of the issue. I have a software issue that, according to the advanced technician I spoke with, is a trending issue with Samsung Galaxy devices using similar software. So, the phone is having a software issue, and they will not replace it for me. They will upgrade it for me and put me on another 3-year contract. I've spent nearly 8 hours- a full workday- attempting to find a solution and all they offer me is an opportunity to spend more money.

I was a loyal customer to AT&T for many years and then left due to poor customer service. I recently returned because of seemingly good offers only to be misled and lied to. I was quoted one price when I signed up and when I got my first bill, it was more than double which should’ve been clearly stated to me at the time I signed up for service again. When I tried to call customer service to complain, they gave me the runaround and refused to allow me to speak to a manager about. After waiting online for 90 minutes to speak to anybody, worst mistake of my life returning if you’re looking for a good deal run because this isn’t it.

I have been a customer of AT&T since they took over Sprint, so over the decade. I've had my share of issues over the years but none like the one that occurred in June that caused me to finally switch to T-Mobile and never look back. It all started with what seemed like a simple iPhone upgrade and turned into a week-long nightmare. We used the eSIM card transfer upon receipt of the new phone and everything went haywire - I was receiving my husband's text message and the extra line on our phone that belonged to another family member was suddenly the new primary account holder. Going into the AT&T store was not helpful - they ended up having to call support on the phone and our identiy couldn't be verified.

AT&T is 100% authentic CRAP! My mother is a 40 year retiree and has had mobile service with them for over 2 decades. Her current iPhone 12 has a busted speaker and doesn't ring. She owes $340 on this device. We called AT&T and spoke with numerous people in billing and customer loyalty who REFUSED to provide her with a new phone or any other option for getting a new phone without paying off the balance of her current malfunctioning phone. We even asked if the existing phone balance could be rolled into the new phone billing. Nothing doing! I informed everyone that we spoke with that T-MOBILE & VERIZON have both agree to match her current bill plan, allow her to keep her existing number, provide her with a new phone AND pay off the old one with AT&T--and still they didn't budge!

AT&T is the used car salesmen of wireless. Nothing but lies to get you to go away, then the bill comes and it’s completely different than what was promised. When you call them back they simply dismiss your complaint as “I’m sorry the agent told you that but we can’t offer you that deal”. After dealing with the same deceit with U-verse for years and only getting what was promised after filing a complaint with the FCC, I finally dropped their service. Now I have to research another wireless carrier due to the same tactics. Worst customer service experience ever (91% - 1 star reviews), so I wonder how this shady company is still in business.

I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

AT&T customer service and ability to onboard new business clients is the absolute worst! Just transferred over from Verizon because I wasn't getting great reception at the house anymore. I can't even login to ATT account (Business) online or on a phone app without making a trip back to the store.....phone support laughed at me and said "Yeah, I know it's crazy, but that's the way it is"..

Horrible service, Scams its customers. Government should get involved with their unfair business practices and how they take advantage of their customers. They also try to keep you captive and will not unlock your number so you can not leave company.

Service is out for days, customer service is very lacking, they up the price but yet the service becomes worse. They're going as far as even now charging you 5 dollars more if you won't give them access to your checking or credit cards for auto pay. Even though they can't keep your data safe "mine has been hacked twice from at&t". Been with them for over 20 years can't wait for t mobil or spectrum to come into my area. They canceled plans on millions just to force them to sign up on new plans. "I was one of those". Have even had a case where they took payment out. Said they didn't even with proof from my bank. Local store had to actually credit me my money back every month.

I have had ATT for almost 20 years and never ever would I have thought that my losing my cell would be such a hassles. Somehow fraud was listed and so I had to answer some very odd security questions about other people. So when I said I’m not associated with them (one being ex husband's FORMER step daughter) -whom I don’t know where she lives or anything else About her I get flagged and can’t get the number ported on to new phone. Then when I can’t authenticate they disconnect the call. The questions they ask I don’t even pick yourself.

I was a customer of AT&T for 20 years. Every year they increase the charges. I got terrible service anywhere I went in Vancouver and Portland. I just switched to Mint Mobile before my billing date and they charged me anyways. I am very disappointed with this company as they care not about the people. Just the money.

Worse company I've ever dealt with. Left Verizon and and joined AT&T through Costco. I have had nothing but issues, every month, I have to call them and spend over an hour on the phone - every month. The issues: agreement discussed with sales person at Costco was not true. Paid several hundred dollars the first couple of months, bill was suppose to be around $120. Two phones I received from them have issues. Tried to change my payment date - going on the fourth month. Getting charged late fees when the didn't change the payment date. They removed my trade-in credit and then asked me for a receipt of the trade-in. And more! I cannot wait to get out of this contract!!!! Don't do business with them.

The worst company I have ever had to deal with. AT&T's customer service does not know how to do anything. Expect to make multiple phone calls with an hour plus wait times each time. I had to make many calls to get my phone unlocked and to correct billing issues. The only thing they can do is charge you an early termination fee when your phone is not even under a contract. STAY AWAY!

AT&T prepaid claims to offer insurance through Asurion within 30 days of signing up however, it is impossible to sign up! I called them and waited on hold for 30 minutes only to be transferred to asurion customer service and be unable to continue to a actual person and hung up on by the machine due to my number not being recognized. This is textbook false advertising and I would recommend anyone else to think twice before doing business with AT&T prepaid, postpaid, home WiFi, or anything with the AT&T name attached to it as they have to rely on dishonesty and deception to attract new customers.

This is absolutely the worst cellular service out there. A track phone would be better. Every time I call him, it takes at least an hour and a half 22 hours to resolve an issue. I would recommend That you run from AT&T as far and as fast as you can. Service sucks, customer service sucks.

Called AT&T to set up internet at home. Unbelievably, the second customer service person was the rudest not only to me but to the person that connected me. He reprimanded that person in front of me...he wasted a lot more time complaining and raising his issue with me on the phone rather than helping me get through my set up. Be minded that I am trying to set up a service with them and this person don't care whatsoever about that. I am on the phone or even trying to resolve my issue and helping me get set up. He said he couldn't wait at all for me to load a document that only took 30 seconds to do because his policy didn't permit it, but it permitted him to reprimand the other person on the line for more than that.

We have had the worse experiences with AT&T. When we need to use the phone the most such as google searches and download and uploads. This service is awful. Here in my area AT&T promotes 5G coverage and the phone it showed 5G however there is not a 5G tower within at least 10-15 miles from the outside city suburb area. We use our phones for business purposes. But we need it the most to get information to customers it moves so slow the bar across the top. We use to love this company, until now. We had switched over to T mobile due to a nice promotion they offered. And we had not one issue with online services or uploading and downloading.

Signed up for internet and was told that would 55$ and that was not the case with first few bills, I called to complain. They said they can't do anything. And I was also told there would not be price increase until 2 years. But 6 months in price went up $10. So now paying 70$. Called to complain again. And I was told same that they can't do anything about it. Very shady company. I am about to switch.

I switched from Verizon to ATT last year. They claimed our bill would be cheaper than Verizon and the service would be better. Flat out lie! Everywhere I go in Northern KY is a dead zone. Half of Mall Road. All of Erlanger. Parts of Burlington. These places are all in the city limits and yet I can't get any service. If you are thinking about switching to them take my advice and don't.

It's has been extremely disheartening to see how AT&T took advantage of an elderly family member. They displayed blatant disregard for a vulnerable customer. AT&T's actions are not only unethical but also a betrayal of trust from the store level all the way to the top of customer service. I strongly urge potential customers to exercise extreme caution when dealing with AT&T. Consider alternative providers who prioritize customer satisfaction and ethical business practices. Please protect yourself and your loved ones from such predatory behavior. I hope this review serves as a warning to others and encourages research to find a better company.

AT&T has shown me how slick they are! I had a phone that was paid for and wanted to trade, do an even trade! No cost! Well, the barely speaking English guy proceeds to tell me I'll pay nothing, it's an even trade. Pretty much a lie because now I do not own the phone. Now, for 3 years I'm making monthly payments. They give you credit for it but you don't own the phone! The problem is they took my Paid for phone and gave me one that I'm in a contract to pay for the next 3 years! That's got scam written all over it! I'm done with them after this! No trust! Been with them 15 years! I don't like being taken advantage of and lied to!

Terrible repugnant customer service agents with 0 remorse for what you're currently going through in your life. AT&T baits and switch the free phone gimmick with trade in. It's not Free!!!! Before you leave the store you paying at least 200 dollars.

I have been a loyal AT&T customer for 19 years, but my recent experiences have been extremely disappointing. For the last four months, AT&T has been overcharging me, and despite numerous calls to customer service, the issue remains unresolved. Every time I call, I am put on hold for over two hours and transferred from one representative to another, none of whom can fix the problem. This level of service is unacceptable and has left me frustrated and disillusioned with a company I once trusted. I expected better treatment and efficient problem-solving, especially after nearly two decades of loyalty. Sadly, AT&T has let me down.

Updated on 10/04/2024: After Years with ATT and their POOR service I had had ENOUGH. The poor service and poor customer service had gotten WORSE. So I terminated my service and went with C Spire. I've been MUCH more pleased with the service than I Ever was with ATT.

I used AT&T as an Internet provider for two years. The service was very slow (they don’t have fiber in my area), I had to reboot the system often, and it was difficult to get a representative on the phone. One problem is that they hung the cable too low. A few months ago, it was torn by a vehicle and had to be repaired. Then it happened again… I also learned that, between the two incidents, our city manager had noticed the wires are hanging too low and asked AT&T to make them higher. They said they would, but never bothered doing it. It’s bad enough that this happened due to their incompetence, but each time I had to wait several days for a technician to come and repair. Working from home, this was a huge problem. Finally, I cancelled the service. Because AT&T no longer prorates, I am stuck with a bill for a whole month in which I’m not using their service at all. Disgraceful.

This company is terrible, especially their service in Florida—it's been rough, to say the least. We signed up for a family plan, thinking it would be a good deal, but it turned out to be a complete rip-off. They took advantage of my elderly grandma, convincing her to sign up for something that now costs us more while giving us fewer benefits. It's absurd that they require a passcode instead of just an ID to access the account. My grandparents are in their 80s—remembering a passcode isn't exactly easy for them! And to add insult to injury, they misled us with promises of a free phone, only for us to discover it's just credits spread over 36 months.

Hands down one of the worst wireless decisions I have made. If you ever call customer service, prepare to be underwhelmed and unhelped. The so called "managers" have the same level of knowledge and permissions as the regular customer service employees; this is not a issue with the personnel, rather the structure and way the system is set up. There is a "backroom" that supposedly is the spot for the "super techs" that, wait for it... will not be able to fix the issue you called for. If you are planning on getting your phone unlocked, plan on it not happening, or if you have multiple phones, plan on MAYBE one getting unlocked (not without you going through multiple loops first).

How are you in business? I am beyond frustrated as a customer. How am I able to create a new account, transfer numbers but can't create a pincode to complete registering my account for 48 hours? I can't file a claim to replace an insured phone because I need this pincode. Your representatives have sent me on a whirlwind and I dedicated at least 5 hours trying to get answers and my issue resolved. Side note.... still not resolved.

If you live in the Buckey, AZ area, do not get AT&T. I switched over to this service from Verizon right before I left for a month of military orders only to come home and find out that the city of Buckeye does not get good service and the service in my house does not work unless I use my wifi provided by a different company. After speaking with customer and the tech. department multiple time they said there was nothing they could do and just keep using my wifi calling. Then the customer loyalty dept. told me that I could not cancel my service and if I did, I would have to pay $2500.00 for the phones cause according to policy you have 15 days to do that upon activating the service. At&t is not holding liability for this!!!

I’ve been a customer with AT&T for close to 20yrs. I have also traveled many places internationally over the years, and understand how roaming, International Day pass, and charges are handled when traveling abroad. You can imagine my disdain when AT&T doubled my monthly bill last month, charging me for international charges for a trip of 5 days to the Caribbean. These charges are inaccurate, as we used the resort WiFi or WhatsApp the whole time there. I have been trying for 2 1/2 wks and 6 customer service people later and cannot get anyone who can explain these charges.

Please review all the detail has on your contract. AT&T was double charging Neff me for insurance. Do Not Trust them. They are not honest!!! I called customer service to inquire about all the extra and different charges. I received terrible customer service. I requested to speak with the manager. The rep told me the manager would say the same thing. Juvenile behavior from a company that's been in business for years from cheating people. I will be going back to T Mobile, the company you can trust.

Just want to share my astounding experience with Mike from AT&T Cerritos Mall for going above & beyond helping me with billing issues, such a great asset in your company. Very courteous, patient, kind & polite, excellent customer service attitude, thank you so much.

I’m moving to another address and called to move my services. At that time, it was determined that AT&T Internet is not offered at that address. So I had the cancel my services. The gentleman was SO NICE and SO HELPFUL! However, since that call, I have received 5 more calls and talked to 2 people who tried to get me to keep my services when I move. WHY are they calling me like they have no idea that they don’t offer internet at my new address? Supposedly the calls are recorded. I’m not buying it. Talked to someone yesterday afternoon and told them to stop calling. Then today someone else calls. 3 of the 5 calls have been within 24 hours. It’s infuriating that my holiday weekend is being interrupted for literally no reason. Maybe they will take me seriously this time when I say stop calling me. GET IT TOGETHER AT&T!!!!

Purchased a Samsung Pad on June 5th at Gastonia, NC store. Received bill and have been charged for two with one having a phone number of another customer. Customer Service said "I can’t help you. Go to the person who sold it." Have left 2 messages for Larmar with no response. Going to a corporate store in Charlotte, NC to get info for Regional Manager. No email or phone numbers that only goes to customer service. Have had this service for 40 years but will be looking for a new one when phones and pad paid for.

AT&T has to be one of the worst cell phone providers to be. I’ve currently been with AT&T well over four years and I’ve started having issues with service. Now I did change addresses, which I notified them and they’re claiming the reason for my issues is because I’m near a large body of water. But that can’t be true because I can go anywhere and still have the same issue where I’m not able to make phone calls, receive phone calls, send text, and receive text. Even the Internet would not work. I told AT&T this and they said well there’s nothing we can do. We already get a lot of complaints from your area already. And that came from a manager. So once I pay off anything I have AT&T. I will be heading out as fast as I can and never looking back. I advise anyone who is thinking of going to AT&T to definitely, DO NOT USE AT&T.

No matter what they offer do not allow ATT autopay to access your bank. ATT withdrew $430 from our account for a duplicate phone they sent to us in error. We returned the phone through a certified ATT representative yet they still withdrew the money. After numerous contacts with numerous ATT representatives the money was returned but they immediately re-created the $430 charge. We shut down autopay prior to any further fraudulent withdrawals but now are harassed every month with threats to our credit rating if we don’t pay this money we in fact do not owe. Six months of contact with numerous ATT representatives and the harassment continues though at the end of each contact ATT admits that the error is on their end and it will be fixed through their fraud department.

I don't usually write a negative review, as a matter of fact, I have only written one in all of the reviewing era, but I felt that I should communicate the complete dishonesty by an ATT technician in San Diego. Today I had an appointment scheduled for a technician to install ATT fiber service at my home and had a family member take off work early to meet the person providing the installation; however, at about 4:00 PM (with family sitting there from 2:00-4:00 PM by the window reading), I received a text saying that I was unavailable and would have to reschedule. The great thing about lies is that eventually they are caught.

Horrible customer service. I purchased a prepaid SIM card. In order to get the service working, I had to purchase a plan. The main reason I switched was because I believed I could port my number. After calling support for hours, they informed me that I need to purchase the plan again in order to port the number. The whole process was a mess, and I've never experienced anything remotely similar across providers in the USA, Australia, and the UK. Definitely look into other companies.

I really don't understand how this company works, there should be regulations, because you make a contract with them and in the end the bill arrives for what they think. Read the contract carefully before using their service. They called me to offer me a service for 145US, the first invoice came for 426US, I changed to another company, and now they sent me another one for 260US. I don't know how they do it, but if you want to avoid inconveniences and numbers that I don't know where they get them from, stay away from AT&T.

Do not buy the lifetime no hassle tempered glass screen protector from AT&T!!! I have had it replaced 3 times and my store closed and I am now out of luck. Cannot get ANYONE from att to help me. Called another store and was told they couldn’t even get that screen protector because the phone is too old? This is a iphone 12 pro bought Dec 2020. The box says for the lifetime of that phone SCAM SCAM SCAM!!! Paid 40.00 plus tax! Had to buy a 3pk from Amazon for 4.95. What’s this world coming to when a company can flat out lie to customers?? VERY DISAPPOINTED IN ATT! I even have Directv but with this customer service I will be switching!!!

Terribly disappointed with AT&T and their customer service. I recently contacted AT&T to cancel my 90 year old mother’s cell phone service. Unfortunately she has dementia that has progressed to the point she can no longer operate her phone. According to the policy at AT&T this is not sufficient reason to cancel a service without paying a penalty. It is sad to know that taking advantage of senior citizens is a part of their policy. If you are taking care of an elderly person beware that only death will get them out of their contract. This is sad and pathetic.

What a scam. Sales guy promised a lower monthly bill than Verizon by $40. First bill came it was about $40 less next bill came $200 more! What did I get duped into and nobody can answer my questions! This company is a sham. Stay far away from AT&T!!! Should have stuck with Verizon, I am gone the second I can be.

I have been with AT&T for about 10 or 11 years and as of recently they have become unbearable. Between the days of lost cellular service causing a huge inconvenience as my phone is how I make my money, to raising prices and then overcharging and finding reasons for the overcharge. I would no longer recommend this cellular service. I’ll be transferring to Verizon as soon as my installment plan is paid off.

Our first bill was so damn high, and they had an excuse for every charge smh. No credit afterwards and we were promised a 100 gift card, they only gave us a 50 dollar card and had an excuse for that too smh. Don't recommend

I lost my phone, they told me they couldn't give me my old phone number so they gave me a new number so now they're charging me for that old number again when they told me they couldn't give me that number back so now they're charging me for two lines when I only got one.

I went to Walmart here in Temple TX to shop for better phone with Straight Talk and was greeted by a salesperson, said she could get me with AT&T which she did well. After so many days I was charged for the phone and now I have to pay for it which I was not told this in the beginning even after I talked to an agent on the phone. In the beginning, I told them that I couldn’t not afford more than $60 a month for the unlimited service. Now I’m stuck in a contract. AT&T lied, scammed me. They waited until the days expired to return the phone before they started charging me for the phone.

Totally lied to when I switched from Verizon. Marketing/sales staff was very poorly trained. When I called a week later to complain the sales associate no longer worked there and was only employed a week. My experience was horrible. Verizon was better and T-Mobile is 1/2 as expensive.

Horrible Experience with AT&T Cell Phone Service - Beware! I am writing this review to share my extremely negative experience with AT&T cell phone service in hopes of warning others before they make the same mistake I did. If this review saves at least one person, then it has done its job. From the very beginning, expectations regarding billing were not communicated clearly. This left me with a false sense of what I would be billed. Imagine my shock when the bill, which was supposed to be consistent, changed so much that it ended up being approximately $50 more per month than what I was initially told.

I've been a customer for many years...probably at least 15 to 20 years. Same phone number! On May 28th, someone called in saying they were me, and asked to transfer my account in their name. When I was notified via text if I made this request, provide the pin, or if it was not me, reply NO. I did this 3 times, plus over the phone. I figured, it was all good since I did not verify or approve this transaction. When I called fraud, I left a message and received no reply. That day, my account was cancelled without my authorization. I received no email, text, or call verifying the transfer AND my phone still worked as normal, so I had no idea still.

Terrible customer service. Their way or the highway Customer service struggles with English. Customer service representatives talk over you and don’t care what you say. Do exactly what they want to do.

AT&T Wireless as a company is purely pathetic. I have never in my 45 years of life experienced a more incompetent group of individuals. I was a customer for 3 days and spent, no joke, 10 hours on the phone with them. From the reps, to management, to the loyalty department, they border retardation. To make a long story short, the AT&T store canceled our Verizon accounts and signed us up with 4 AT&T accounts. The promotion was if we transferred to AT&T we would receive IPhone 14s at $1.99 per phone, per month...

I would give it a zero star if possible. I have been a long time user of AT&T's wireless & internet service for years and paid all bills on time, and they made me go through hell just trying to cancel my service. They do not enable online cancels so I have to call customer support, and they do not list support numbers explicitly. Finally one of the numbers called me back, wouldn't honor my original date of cancel, and forced extra charges on me. I will never use their service ever again.

I was lied and manipulated to change carriers by AT&T and was guaranteed my bill would not be more than what I was paying with Verizon. My bill increased over $200 per month and I was suppose to be on an unlimited plan like I was with Verizon and that was a lie. No one at AT&T would do anything to resolve my complaint. One more thing I was also told I wouldn’t be locked into a contract which also was a lie.

I am utterly disappointed and deeply dissatisfied with AT&T's service, and I feel compelled to share my harrowing experience as a cautionary tale to other potential customers. In October 2022, full of excitement and anticipation for the arrival of my first child, I made the decision to upgrade my phone to capture those precious moments with better clarity. I opted to trade in three perfectly functional iPhone 11s for a newer iPhone 14 through AT&T's online service, enticed by their promotional offer promising credit for the trade-ins.

All sarcasm aside, I truly received better internet service on AOL dialup in the 90s. Coverage at best is a maximum of two bars and connections are constantly lagging and timing out. One could probably do much better with other companies. Would not recommend!

Be prepared to wait up to 3 hours to get someone on the phone, and then when they help you they will nicely SELL you an outdated phone or their Air internet service that looks like a toy and cannot be set up with customer support only available during business hours. Good luck with tech support. Don't get suckered into their selling tactics. I am on the phone now waiting again. The worst customer service.

When purchasing AT&T phones/service be aware that they have terrible plans for international travel. It cost $12 a day for the first 10 days of the month which comes out to being $120 a month on top of what you're paying for the plan. There is no other option. And they don't unlock phones unless they are paid off so you can't get a SIM card from another carrier. TMobile on the other hand unlocks phones from day one and it gives you free international data and only 25 cents per call. If you are planning to use the phone internationally do not use AT&T. In addition when I called customer support they offered no support other than to say, "This is what we offer and if you don't like it too bad."

I've been with AT&T for nearly two years and they are the worst wireless carrier I've ever dealt with, prior to the data breach earlier this year I never had any scam calls but due to their carelessness I get anywhere from 20-25 a day now. I can't wait to get the phone I have paid off so I can get away from that lousy excuse of a cell carrier.

The worst wireless company period!! Nothing but billing problems extra charges and incompetent customer service and that's just the first day!! Switched to Spectrum Mobile faster, better coverage, no extra fees and they gave me 12 months 1st year free! Avoid AT&T you have been warned!!

Where do I begin? From in store bad customer service to ordering with the call center and lied about overnight delivery being 2 days. I ordered on 6/3 told since I’m ordering before 2pm I would be able and promised next day delivery. Told them I’m going out of town for over week on the 5th and she insisted that I would receive on the 4th. I told her “are you sure?” Cause if not I’ll order when I get back. Again she insisted that I would receive on the 4th. So today 6/4 I see that it was shipped but but updated. I call UPS and they said the Att did not release it! I called customer service and they said that even though it says shipped it not and it’s just I the process of shipping!! Lies!! Worst ever customer service. I regret coming to ATT.

I have been fraudulently charged for a non-returned phone from AT&T for the amount of $505.62. On January 31st, 2024, I utilized my "Next" early upgrades for both lines which I had been paying the extra fee for since I upgraded the time before. From ATT.com it shows that I received both phones, S24 Ultra 512GB in both Black (214) 663-****, and Violet (214) 728-****.

I don't like how they handle the payment process. I got an extension. My bill was for four hundred dollars and I went in to pay $500 on the 24th and they suspended my service on the 28th. I have been with them over ten years. They have no understanding for their customers.

ATT so badly data throttling me many times that I had no phone service at all or was extremely poor. I put in a complaint with the FCC and Att responded to the FCC that it was very poor cell phone service due to congestion and ATT would not fix it! To add insult to injury after ATT gave me some credit for bad cell phone service they without proper warning canceled my cell phone and refused to port my cell phone number I now got from Verizon. I had this cell phone number for 24 years and my customers could not reach me now at this number and I lost a lot of business because of this. ATT SAID IT WAS CANCELLED BECAUSE THEY GAVE ME TOO MANY CREDIT WHICH THEY HAD THE NERVE TO SAY IT WAS ABUSE INSTEAD OF CREDIT FOR BAD CELL PHONE SERVICE! PLUS I never got any proper notification they were canceling my service and would not allow my cell phone number I had for 24 years to be sent over to Verizon..

Half a star. They took my trade in of a $1300 iPhone 14 Pro Max and then wanted $747 for leaving after a year, due to their rising costs. Wouldn’t give me back my trade in of course and now they want me to pay them for the “new phone”. T-Mobile was able to help me out and pay off my phone and got service for half the price I paid with ATT!

I was talked into switching to AT&T from xfinity. I was very concerned about the service in Michigan since we have a summer home. The sales rep pulled up a map and showed me the coverage was 100% in that area. That was not true, we had the worst signal ever. Even at home it wasn't that great. I decided to switch carriers, no one ever told me that the phone needed to be paid off and wait 60 days to be unlocked. Now I have no phone service. Everyone I have talked to tells me that I would have to wait 48 hours. Why do I need to wait for a phone that is paid for. Also I have no bills with them, so as far as I am concerned they are holding my phone ransom.

Was signed up for the wrong account while in the store. Took 10 minutes to get signed up for the wrong account. I spent nearly 5 hours trying to cancel the account between in store visits and phone calls. The first customer service person I called said I needed to go to the store. The store folks were rude because they don't do cancelations and got angry when I told them I was sent to the store by customer service. Ended up filing a dispute resolution because they were billing me the whole time. They tried to argue I had used a small amount of data at one point when I used the phone to try and reach them to cancel the account.

Don't ever do a trade in with these folks. I followed all of their directions and they are still trying to make me pay for the new phone. It's a trick. Don't do it! Loyal customer for many years. I am done with them.

DO NOT GET AT&T phone lines!!! I’ve been dealing with them for over a year about my trade in when I switch to them! The worst decision I made in my life!!!! The guy that came to my house to do the “in house switch” didn’t even know how to work his tablet had to call several times to his manager to help him out (that right there should of told me something) but a year later, several phone calls (each one a minimum of 2hours) they are telling me I got a $340 credit for a $1200 phone I traded in!

After a lot of back and forth AT&T offered me a resolution that was acceptable.

The promotions are great until you get your bill. You pay taxes on the original price prior to the promotional discounts. My bill is supposed to be $110, but with taxes it's $157. They fail to explain that at the point of sale.

I purchased a new Z Flip 5. Within 3 months it began overheating. I paid it off so I could trade it in. The next day they tell me my 3 month old Flip 5 has a $290 cash value. Which I'm sure they'll turn around and sell it for $800. Not happy with my experience at all.

I really wished I would have read the reviews prior to switching from T-mobile. I had T-mobile for 18 years and a friend convinced me to switch to AT&T. I spoke with a sales person that gave me a quote on my new bill. I traded in 6 devices and opened a new line. My quote was around the same of what I was paying T-mobile. The sales guy was really nice and quickly to respond while going through the process of bringing my numbers over. The whole process was a nightmare, half of my family had service and the other half didn't. Back to the bill portion. My bill is now 2 times more than what I was originally paying the other carrier. I reached to the sales guy about it and he no longer responds. This is typical and I expected him not to respond because he knew he was lying to get the sale.

I needed to switch providers after having been with Verizon wireless for many many years. In my new area, Verizon could not provide coverage from my home. I tried Mint mobile first for 1 week. Their coverage was not good enough either but customer service and their knowledge was good. I found out from friends that AT&T happened to have the best coverage in my home area. So I began the long journey to switch from Mint to AT&T. The wait times were terrible. Their knowledge base was terrible. They would frequently give up. One lady told me there was no way to keep my same phone number, and that I would have to get a new one. I said I can’t do that. She went away to consult others as they often do. She came back and said actually you can keep your same number then proceeded to keep me on hold for over an hour before I had to hang up because I had an appointment.

Worst decision of my life, I used to have T-Mobile and the service was bad, So I decide to switch to AT&T. It’s the worst decision I have ever made. The service is terrible. They charge me more than what they say they charge, and I called customer service and it’s just a waste of time, I’m just waiting For this year to be over, because unfortunately, I traded in my phones, I’m just stuck here, There’s no words to express my frustration, That company shouldn’t even exist, Is the worst of the worst! If it wasn’t for my Wi-Fi at home, my phone wouldn’t even work! That’s how bad it is!

I would have given 0 if possible. I would highly recommend anyone stay away from AT&T unless there are no other service providers in your area. Chat support is horrendous, have literally had a supervisor just leave the chat in the middle of asking questions. Their phone support people are nice, however you will be waiting close to an hour or more to get into a call with them. We had 1 gig fiber internet that would just drop for hours at a time, had multiple techs out who would say it was fixed just for it to go down less than an hour after they left, another tech blamed another company splicing the lines (meanwhile we researched and att is the only company in our area that uses streetside lines as opposed to alley lines so that was a lie.) Overall extremely unsatisfied and cancelled our service. The new company hasn't had a hiccup once, so was definitely something on AT&T end.

AT&T is even worse than T-Mobile. I traded in a phone and got a $800 dollar credit. So they told me I only owed $400 on the new phone. I just found out I still owe over $800 on the new phone still because I only get a credit added every month instead of the $800 being credited right up front which they lied about. I also had to get a new phone because the screen got cracked. Their deductible for a new phone is $275 which is ridiculous but I was told that I can split that into 3 payment. Well I just tried to do that and now they tell me I can only split it into 2 payments. I was told that my contract was going to be for 24 months when I signed up. Now they are saying it's 36 months. My monthly payment jumped from 112 a month to almost 150 a month without adding anything to my services. So these guys constantly lie about what you're signing up for.

The service is horrible. I have had to call over 100 times regarding my service and I’m told THAT'S THE REALITY OF IT. It’s stated just like that in the letter I got from the office of the president of AT&T.

Scheduled twice AT&T for fiber installation, but they missed the appointments, the reason was that customer is not at home... The fact was that, I have been waiting since early morning, but there is no message or call, and when I called to AT&T agent, this is the answer I got from them, so, I need to reschedule again. TBH, their technician seems uncontrollable by AT&T, and gave whatever comment for their laziness. If you choose AT&T, you might or might not have the same issue, but this is my experience that people can take into consideration before choosing internet provider.

I bought a s22 ultra with AT&T for $1300+tax, at the time they had a promotion going on for trading in old Android for $800. After 22 months of paying $20 a month they're telling me I owe them $550 on the phone. My phone's been overheating a lot frequent and they made me pay a 275 deductible to give me a "new phone" instead of replacing my phone battery which is the issue AND I have additional insurance that I pay extra every month for which covers unlimited battery replacement, screen replacements and such. But instead of replacing my battery they sold me a new phone. I spoke with a supervisor. She was so nasty over the phone. Extremely rude, told me she had opened a claimed for me to have my phone replaced for free since the over heating issue is "bodily harm" and my phone can catch on fire or blow up and someone would reach back out to me in 24 to 48 hours.

I recently moved my phone's watch and internet, huge mistake. Billing took me forever to get straightened out. Phones still don’t work well. Internet they sent me a residential modem, then explained I had the wrong one for my business. Why would they send a residential modem for a business? Well they sent another one out and I spent my hours on the phone for it. It has not worked since I received it. Customer service is a joke. They were supposed to send out a return label for my first internet but haven’t, but I still get a bill. I tried on numerous attempts to get this fixed. Tomorrow I’m calling better business bureau, AT&T corporate and the FCC to get more info as to what to do. Stay away..

The worst service!!! Recently moved to the country and not the greatest of service. Called because ii was lost for a whole hour and no service, mind you I’m new to my town. I called and they said their closest tower is bad. That came from the agent! So why am I paying full price?! If the tower is bad?! $160 a month for 25% of service?!

Was not easy to put a claim. Selected choice of answer were not accepted and were irrelevant to my case. Prices are replacement was ridiculous for a refurbished phone. The phone I got had scratches and was not working properly. I had to returned back. As well kept getting to me threatening email that I was going to get charge if I didn't send my phone back. Barely got the replacement phone 2 days. I did not like that. I can understand after 7 days has pass or more for them to send me a reminder. I was very upset I had to pay $275 for my phone with the protect plan. Not a happy customer after being with the company over to decade and pay ridiculous prices. F-.

I have been a customer for over 20 years. They raise my data with out telling me. They also charged me extra for it without notice. Last year they suggested a different plan. Now they are slowing down my internet on that same plan and charge me $80.00. Several years ago it took me a year for them to approve a micro cell to increase signal at home. For a year I had problems with calls going directly to voicemail. Billing has been fine. No surprises. But if I pay $80.00 a month and only have this phone service, I expect to send emails. Search the internet without seeing a no internet signal displayed on my screen.

I wish there was something lower than a 1 star. AT&T has emerged as one of the most disappointing companies in the nation, with rising rates and poor service. They pressure customers to opt for paperless billing and automatic payments for minimal discounts, which feels like they are bullying you. Their pricing is ridiculous and the quality of service is weak for what they charge or their service. I am very disappointed with them. AT&T needs to do better or they will be forced to merge with another company cause it won't be long before they are holding on to dear life! I am sick of them.

I have been an ATT customer for 2 years before recently having it disconnected, even with full bars it took 10 mins. to send an email and forever to even open a web page, constant dropped calls and it didn't matter across 5 states! Even with 5 bars of 5G on an ATT tower it stunk! However if I was in a major city it was fast so I know it wasn't the phone. Save yourself some heartache and go with T Mobile.

We thought that AT&T would be a great switch, it was the worst decision ever! They first quoted a bill of $250 a month, then they quoted a bill of $306 a month and when we got the bill it was $548 a month. Big mistake!

Sina an outside sales representative with AT&T is a complete scammer. He lied to me and didn’t tell me AT&T does not buy out contract from old carrier. He took me iPhone 15 pro max and iPhone 15 which I know owe Verizon $1945 for, switched me to AT&T and the credit for my phones he added it to the iPhone 15 pro max with AT&T as a bill credit for 36 months. Locking me into a contract, therefore if I cancel services with AT&T I will owe them for the new phone which is the same phones I had with Verizon.

Changing with time, customer service no more than a joke. My family bought a phone recently and change the phone for other member of the family too with esim. Somehow, that esim was misplace and requested for alternative esim for it. Unfortunately, my family members were busy so I have go and pick up. Nice guy with no brain decided to deactivate my phone and gave me my own esim though I told him multiple time the correct number which is not mine. I as gullible left the store and start shopping in mall.

I got this service with the idea that the hot spot would be a good fit for my partner and I. At the end of this fiasco, we ported his number (I got a new one, it was easier) half way through December. I called the company once we ported his number on the 17th of December. On the n12th of December, we paid the prorated bill for November. I have been receiving bills from AT&T for November, AND the partial month of December for 5 months now. I have been trying to call them, however, when I called the number referenced on the paper bill, I was repeatedly told by the automated system that my phone was not through AT&T (duh.) and to call MY service provider. This is unhelpful, if AT&T wants money.

I have been charged for two years for a line I don’t have, charged after I returned phone and canceled line. Customer Service passes you around to different departments confusing you, tells you something is happening and then don’t follow through. Don’t use the company.

Widespread outages, data leaks, bill gouging, oh and unreliable reception and customer service might be run by farm animals. It takes hours just to get someone to talk to. Please don’t go with them. They’re the worst I’ve ever had.

I would give them zero stars if I could! I was with them for wireless service and was satisfied until without notice or explanation they raised the price of my service $14/month so I charged carriers and cancelled my service. Got an email a couple weeks later saying I owe $95.96 (the new cost of my service). I called them and was told it’s because they bill and I pay a month in advance. I told them that with that said they should credit me for 3 weeks service that I won’t use because I cancelled service and of course was told they don’t issue credits.

I don’t know anyone had very bad experience like me. I went on cruise for 11 days & I did purchase internet onboard but when I get home I got phone bill from AT&T charged $323 for roaming charge. The thing is they never send me any messages that I have to beware I’m using roaming, I talked to customer service & got explained on board credit from cruise line only for website browser not for talking & they offered only $25 credit. That’s totally unacceptable. I asked for manager & they said they can’t even talk to me. Horrible services I ever had from AT&T.

AT&T Wireless service has been average for a big wireless company. However, my area of dissatisfaction with AT&T is because back in 2021 I got the newest Samsung Galaxy S21 Ultra 5G under the promotion of the 36 payments of $33.34 but I was going to pay only $11.34/month, although I was to suppose to turn in my Galaxy Note 8 which I did at their AT&T store. However, because I change plans after 4 months into this contract, they said I did not longer qualified for the promotion and I was to pay the full price for my new phone but they did not return my old Galaxy Note 8 or gave any credit. So in reality I'm paying the full price of $1199 for the S21 plus they kept my Note 8 valued at least $400. They said was I turned in there are no returns or credits.

Although AT&T is better than some others in the premium price range, still very overpriced & unreliable in some areas. All of these large brand companies have ill-intentioned tactics, extreme prices, and minimally valuable service. Still one of the best, but not worth it.

The worst experience I've ever had with a telecom company. Unethical, punitive and they lie to their customers. A monopoly after all. Getting rid of them and we will never deal with att again. I was warned by two people not to get a phone with them. I should have listened. Beware Att is dishonest, plays games and overcharges and won't fix the Overcharge! They also lie about unlocking their phones. ATT won't give you a copy of what you paid, say they don't have to. They waste many hours of your time. They are our rulers and we are their serfs. Horrible company, an embarrassment to professionals.

Recently I got a good deal with AT&T via their website that it would be zero down for a iPhone 14+ (my credit ain't all that great). So I do all necessary steps online with an online chat agent, of course they took my money ($52.70) only have the order cancelled for reasons unknown. They won't give me nor tell not 1 reason why. I tried to call the order new service line, and the dbag hung up on me! I called back because I was beyond pissed off & finally got to talk to someone only for them to tell me that I would have to make a new order & spend ANOTHER $52.70. Of course I refused.

I spent over 2 hours on the phone with AT&T to bring down the cost of my bill. I finally got off after I was told my new bill would be $51 cheaper. Then I got my first bill and it was $53 higher. I called them to find out why and was told that there was nothing they could do. The person I spoke to must have miscalculated or I misunderstood. I didn’t misunderstand and they won’t change anything to keep a customer!!!

Customer service is a joke! We swapped to AT&T with all these promises of, "It's easy and we have this deal and blah blah blah." 1st day my daughter's phone didnt work at all. Called them and basically got "don't know what to tell you". Was told no activation fees if we swapped our current phones instead of getting new ones. Sure enough it's on the bill. Called customer unservice and got "they didn't put it in the notes to waive it". So basically it was again "don't know what to tell you". No issues with service but hope you don't have to call them for anything. No help. No support. Nothing. They suck!

ATT told me I would get a discount because I work for IU Health and employees get a discount. It never showed up on my bill. I went to a store two separate times to get it straightened out and wasted over an hour each time while the employee was "fixing" it on the computer. I was supposed to get a refund. It never showed up and they raised my rate yet again. I have tried calling on the phone and the line magically gets disconnected after an extended wait and they never call me back, even though they obviously have my number since they are in my account. If I could give them a NEGATIVE 100 rating, I would. How is this company still in business?

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile. T-Mobile was great! AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone. IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS!