AT&T Wireless Reviews

I am not happy so far. I am a new customer with AT&T. And the phone single is not good. I had better coverage with my previous provider. So far I am not happy with the service. Very poor signal. We have the family plan and no one is happy.

AT&T overcharges for less service provided. They have terrible service and charge me twice as much as Straight Talk. The woman at the AT&T store in Tallahassee was very patient and nice helping me set up my phone. I don’t have service that in other places I would with straight talk. Also no hotspot!!

Added 10G of Hotspot Data because 60g went so fast. Used for 2 hours, turned off, went to sleep for a few hours, woke up, and all 10G was gone. We added up all the data used and it didn't add up to 10G, not even close!! They are a rip off!!! You are much better off with Verizon or T-Mobile is even better, as they don't outsource their customer service calls and keep Americans employed.

I had a very bad experience at the ATT store at 8052 Limonite Ave in Riverside, CA with the salesperson or named himself manager **. After I went to find out why he added a new line on my service without permission or letting me know last time I went to ask for service on my home line, and he said he was saving me money, when I don’t need two lines, but in reality I was paying like 70 dollars more than my other bills. And when I called ATT they told me he gave me a SIM card that day for a Samsung phone, but he never gave me anything. So I asked him what happened with the SIM card? And he is like “you did not need it cause you don't have another phone” and I said of course I know that, and I didn’t need another line either. But he was so rude that he just wanted me to listen to him only and did not hear me. So I was done with him. I think this was very fishy!

In all my years of working with AT&T, I am appalled at the manner in which my conversation with an agent was handled this morning concerning my account. He was argumentative, sarcastic and unprofessional in an attempt to resolve my concerns. I would never have expected such from this company and have further decided to terminate my relationship with their phone and internet service. The agent made it obvious my business is not needed.

Well I used to be DirecTV customer until AT&T bought it and ruined it so I left, I had T-Mobile and also left after 15 years of being customer is any good either, I give a try to at&t wireless. They offered me a promo of 3 lines for $108 (I have my own devices) and they "waived $105" of activation fee if I donated $10 for the Heart Association. Then my bill came a week after the my phones were activated and it was $275 where my monthly service was $160 and the $110 for activation fee, I called them I explained to them about the promotion of $105 and activation fee was waived for the seller (which I also have her info), and customer service the worst. They didn't care about the promo that the other seller offered me, they said my current bill was correct and I had to pay on my due date, so I got so mad that I went that same day to Xfinity wireless and cancelled at&t service in only 8 days of service.

My biggest issues with ATT are, one lack of system updates to phones purchased through ATT. I haven't had an android update in 2 years on a 3 year old phone. I read this as forcing people to upgrade their phone. Second is they outright lie about coverages on their maps. Most times 5g coverage in more rural areas is what they call "estimated coverage" but the reality is only 4g towers cover the area.

Reading some of the reviews about ATT. I agree with them since I've experienced a lot of the bad customer service, too. How they keep you on the phone for an hour or more. Due to them not knowing what they're doing. Makes no sense. They need more training. Which ATT isn't doing with them. They're so bad they'll transfer you to a different department. Just to be done with you. I've also been hung up on before. Hate to have to call them. Now I immediately ask for a supervisor. Which is another whole issue. Them getting on the phone. The reps can't answer questions. When looking at your account. Which surprises me, I've even had them. Looking at other people's account.

The good...

I have been a customer of AT & T since 2021. This company charged me several times international call bill without calling. However, but my last bill was the worst, and they asked me to pay $ 150 on the top of my monthly bill. So, I called three times to explain about the international call which wasn’t mine and they tried to explain me the following reason. Even if I did not call from my number, call from other apps can connect to AT&T through WIFI. This is also not true, because I am 100% sure I did not call any international call with apps either on the date they mentioned. I tried my best to convince them, but the customer service agents would not like to accept the truth and refused to clear the payment. After a long talk through phone the last option the two agents I talked over the phone suggested to me as an option to reduce this payment by 50% which I do not accept. This company is trying to ripe off my money without any service.

ATT sucks service lol 😂. No service. Go to Cox. Half the price with better service. Been with att 20 plus yrs. Never late once. Go to cancel they charge for service that I did not receive. Been on hold for over a hour. Verizon better.

On 8/14/25, Costco AT&T salesperson at 833-950-4601, on a recorded phone call by both parties, upgraded our two iPhone 11s. On a recorded phone call, the employee reiterated multiple, multiple times that the iPhone 16 promax upgrade would cost a total of $9.20 per month for 36 months, that we did not need the Next Up program, and that we could pay off the total amount of the 2 new phones after 2 months on the contract, on month 3, the total amount of $9.20 x 36 months which equals $331.20. She stated we would also receive a digital $200 Costco card. The employee was asked multiple times the same question to ensure this information was accurate, that the phones would be unlocked, we would own the phones and not be tied to a contract after paying off the $331.20 on the third month. The employee ensured us that all this information was accurate.

Horrific experience that cost us hours of wasted time, not to mention money, but we learned our lesson. It started with a nice enough young man wearing an AT&T badge who approached me at my house when I was returning from the store. He mentioned that we could qualify for free new phones and a great deal because we have AT&T Fiber Internet. He returned the next day and explained the fees and we signed up, although the amount on the screen was different from his original quote. I also asked if the name on the mobile account had to match the fiber account and he said no problem.

AT&T stole our phones... We sent them back with the labels provided by AT&T via UPS and they never arrived. AT&T can look up the tracking and clearly see the last place they were in transit was Tenn. However claim that they can do nothing about it and that it's our problem to deal with UPS even though the phones were shipped with AT&T's issued labels. UPS won't discuss with us because they are AT&T's labels and we are not authorized by AT&T to get any information... Now AT&T is charging us $800 per phone for our new phones because they didn't receive our exchanges... This is the second time we have had issues upgrading phones with AT&T and not receiving the credits promised. Worst customer service in the cell phone industry. Don't fall for their "Upgrades". They will find a reason to not give you credit whether it's "Lost" or "Damaged" or outside of the return period... something to take your money!!!

So I’ve been trying to get in touch with AT&T customer service department for about one week to change and update my payment arrangement. Everyone I get on the phone cannot help me. I wanted to push my arrangement out one more week and they have given me no resolution. Very sad to say I’m disappointed with the service at this point in time. I’m facing a hardship and I need my telephone service on not disconnected trying to make an arrangement until I get my unemployment check and no representative has been able to help me.

So, my wife went in to an AT&T store just a couple days ago. She was talked into getting her credit ran, and if approved could get 2 Samsung S25's with no down payment and pay a little more than $100 a month for both lines. Long story short, she didn't get the phones, they ran her credit, voided out her prepaid plan and are now trying to say she owes $180 for her first month. This is absolutely fraudulent and disgusting. I wouldn't trust att to run my bath water if I was there supervising them.

We’ve been using AT&T for a few years, they start you at a rate you think is good and then over the course of 6-12 months they slowly hike the price on you even though you haven’t changed anything with your service. They blocked us from being able to lower our bill online today, they AI phone bot hung up when I asked to lower our bill, and then I was finally sent through to someone who was very obviously paid to give us the run around. They would say they’re looking for more information and then would put us on hold for 5 min at a time, then they gave us no answers or resolve and did this about five times.

I want to compliment an AT&T representative, that helped me today with my AT&T rewards. She was professional and well informed, walked me through the process of emailing the bill from my former carrier to AT&T because, my attempts to upload the bill was not successful. She was patient and kind. It was an absolute pleasure dealing with her. Unfortunately, I do not know how to spell her name phonetically. It sounded like Osheka. Pat Mc

I have been an AT&T customer for 15 years until recently. The main reason for leaving is they raised my plan rates twice last year within a 6 month period. I went from paying $150/month to $175/month. My phones are paid off! This is too much money to be paying for a wireless service with outdated iPhones. Even after I ended my contract they charged me an additional $10 because I no longer qualified for a discount. On top of that AT&T had 2 days breaches last year, I received several emails from them letting me know that my phone number and personal information was leaked. No wonder why I have been getting non stop spam calls! I transferred to Verizon wireless and we pay $110 for 2 unlimited lines with brand new iPhones! Verizon has better coverage and customer service. I highly encourage any existing ATT customer to make the switch ASAP!

Had my prepaid AT&T phone turned off two days ago. After speaking to numerous people, I finally spoke to a "Manager," she wouldn't give me any other information, not even a extension number or employee number. I begin to explain that my prepaid payment was paid from July 24 to August 25 and I wanted to change my service to a cheaper service.

AT&T has randomly been shutting off service in our area. Not all service as there are two pre paid plans in the house. One will lose service. The other will not. This is 4 time this year has been 2-4 at a time. They claim its tower issues. They refuse to give any form of credit to pre paid plans. The last time they restricted it was emergency calls only. Could not even call 611. Then they lost service for 912 in the area. Pre paid customer are customers and should be included in credits for this inconvenience.

Only a 1 because there is nothing less. Delivered wrong phone but forced me to use in order to get the correct one for “3 days”. Promised overnight, 3 days later, still not here; lost data; phone not functioning as well as my last phone; dropped calls already; can’t go to my old provider of 25 years. AT&T is the worst.

Brennan D. Came to my home. Set up new service and new phone. Failed to mention that phone would only be delivered 8-4. Needed a signature. I work until 4. After 3rd delivery attempt, phone was returned and contract canceled. Never mentioned this. Left message with her for help. Never returned my call. Way to go AT&T!

We were told service would be restored in half a day, then the next day by 12:00 noon, 48 hrs later, they don’t even have a date or time for internet service back online. Unacceptable!! Goodbye AT&T. You guys suck!

Bought a screen protector with lifetime warranty but yet AT&T will charge you their processing fee of $10 each time you replace it...not a lifetime warranty if you're paying to replace. So rip off to me!

I was with T-Mobile for a long time. A guy from AT&T came to my home. And talk me into changing sale services. He took 3 of my phones one being a brand new pixel fold 9 as the foldefault and a Motorola flip. One of the new ones I was out all the cost of those phones, but he said my cost with AT&T. Would be much lower and they would pay those phones off. That did not happen. I now owe AT&T and tmoble. I get nowhere when I try to talk to them. They stole my phones about $3000 worth of phones and left me holding all the payments. I want to go back to T-Mobile and I won't let me. This is ridiculous.

DO NOT USE AT&T!!!! They will not protect your sensitive data. Furthermore, they now refuse to unlock my phone, even though it is paid for and eligible. Furthermore, WITHOUT MY KNOWLEDGE OR CONSENT, they signed me up for a $6 monthly charge several years ago regarding early phone upgrades. When I complained and told them I never willingly would have, nor did, agree to this charge, they made me sit on the phone for hours--and then told me they were escalating it and would refund me the money. THEY HAVE NOT REFUNDED ME!

The worst experience I have ever had. Tried to change the phone and they never mentioned that they do not have service in my area. I am now at more than 12 hours without cell service. Awful experience. They should be investigated for fraud.

Very very disappointed by the price. They send third party to your business and give you wrong price and when you switch they literally say that not the bill going to be. Don’t fell on the trap they set up.

Made a switch to AT&T Wireless because others swore of the service. What a big mistake! Service would not allow my phone to connect to my radio, no Hotspot like the salesperson said. This is the biggest SCAM ever! False advertising and I'm about to get out and head back to the old phone service provider! Would lose connection calls in town, lose internet and no service at times at home. Such a waste of time and money! Would NOT RECOMMEND! Customer takes forever to connect/talk to.

I have spent almost 2 weeks and countless hours on the phone with the incompetent people at ATT simply trying to get my number ported over to a new carrier. I have been bounced around, I have been asked to repeat myself over and over again. I have been had to repeat myself over and over again. It should not be this difficult to port your phone number over. I literally start the conversation with I can’t do this. I can’t do this and I can’t do this because I do not have access to the old phone, or number. What is the first thing they ask? For me to do the exact same thing I just told them that I could not do. It’s like Groundhog Day man. It’s almost unbelievable. The lack of support I have gotten in the situation is comical.

From day one, my experience has been nothing but a nightmare. A Concierge account manager (door-to-door sales) convinced me to switch providers. I clearly told her what I currently pay for phones and internet. She promised:

I have a business account with AT&T and have been trying to get an employee who no longer works for me off of my plan. After 5 months and countless hours on the phone and trips to the store we finally received a "port out pin" after porting the line off my plan, AT&T then locks the phone and is saying that it is stolen. The phone was a replacement phone sent to me after the previous phone was damaged. So essentially AT&T sends out "Stolen Replacement Phones". I have filed a complaint with FCC and will be reaching out to my state attorney as well.

For the 2nd time in 3 months we are without Uverse, internet, wifi or ANY connection with anything associated with ATT. It's like att abandoned us on an island without any connection. This is beyond ridiculous. But Cox and others are equally deplorable.

Coverage is absolutely terrible. No data or reliable service anywhere and they don’t care. We’re paying for a service we aren’t getting. When we try to tell them, they don’t do anything about it except tell us to use wifi. It’s ridiculous.

I was initially really happy with the service we received from the sales guy at the Menifee Haun Rd store. I don’t remember his name but I know there were two salesmen with the same name and he went by “Little (name).” Unfortunately nothing he told us about our bill is true. I previously paid $207 per month. I have 4 people on my account and 3 of us went in together to upgrade our phones. He upsold us 2 Apple Watches and showed me the screen predicting my new bill would be less than my previous bill. I can’t remember the exact number but it was approximately $185-195. Well the first bill came back higher (as anticipated) but I got my second bill and it’s $297, over $100 more than he told us. Now they’re saying they can’t fix it. I’ve been with AT&T for so many years now but I plan to leave asap because of these predatory sales tactics and their refusal to fix their mistake. I highly recommend staying away from this store and from AT&T.

WHAT THE HELL IS WRONG WITH THIS? I ported my # to AT&T. Service didn't work for me, ported number to different carrier. Now I get a 137.87 bill.??? I don't understand what happened to 14 day trial? Shame on you AT&T. I would think twice about AT&T. Wonder what bill for 30 days????

The service by AT&T is roller coaster experience. Some days service might work others days it does not. My overall experience with AT&T has been negative. On several occasions I would receive an alert that AT&T was involved in a data breach. As well as for several days I could not access there service and my phone was in SOS mode. I called to see what my options were and was disappointed when the only response I received was, they are aware of the issue and are taking steps to resolve it. Minimal explanation with no clear resolution. I finally had enough an cancelled ATT due to their unreliable service and never ending data breaches.

Am I lucky or what. I have been with AT&T customer for years - personal and business. Got a call from their service department and they said they are giving me a choice of 3 different items from apple. I got a brand new I phone 16 pro for FREE. Yes FREE for being over 55 and a great customer. Take that you other cell phone services. Ask them if they will give you one without charging you. Am I blessed 😇 or what? Thank you AT&T.

We switched to AT&T from other provider since we were promised exceptional low rates and service. Well, nothing could be farther from the truth! The service coverage, reception is at the worst level we had experienced! Just trash. I got so angry by unable to open anything in a store on ground level with zero reception from AT&T that I straight went to another company. Got the details and next day I got rid of them. Just terrible. I’m in NYC so it’s a big surprise to have such an awful service. Not that I was luckier in Florida.. NO. Thank you! Never ever again AT&T!!

A man showed up in the neighborhood selling AT&T wireless with a great deal for existing AT&T fiber customers. It sounded easy as pie, sign here, get new phones, save $100 bucks a month over existing Verizon. When you get your last Verizon bill, take it to an AT&T store, they will give you gift cards in the amount to pay off your existing equipment. Done Deal. Or so we thought.

Worst internet ever. Less than 1 mbps and should be getting 24 mbps. Streaming stops to buffer every couple of minutes. Locked into a 2 year service agreement where canceling early makes you pay the balance of the contract. Our phones are constantly bouncing between 5G and 4G LTE with a new cell tower only a few miles from our home. What a rip off. AT&T should be ashamed. They've made over $2000 for the worst internet service I've ever heard of or experienced.

AT&T have become the most crappy service, they apply hidden fees and when you're a couple days late they wanna pile more fees and can’t even help you out, they don’t make customers satisfied. They are money hungry. Their customer service is slow, wait time is long. I can’t believe they let AT&T do this to people. On days of outages they don’t credit you, but expect for you to pay your bill as soon as it generates. Dexar and Leah need to be reconsidered in their positions, because they can’t play a manger's role professionally..

Worst customer experience ever! Account opened under wrong business name, “unlimited data plan”, charged after 10gig of usage, nighthawk router promised free under promotion, it was not free, promised 10.00 per month discount for auto pay however it was only 5.00. Service quit working within 3 weeks, I could not reach AT&T tech support, I called their customer service and they could not reach tech support. I canceled service and was sent a bill over 2K with not details.

Buyer beware. AT&T representative in BJ's tells you that your bill will drop down to $67.76 if you renew your plan. Then after you sign they tell you that their system accidentally gave you a credit for your old phone twice and they won’t honor their system’s error. Instead you the customer will pay for their computer error. Now instead of my bill being $67.76 like I was told, it is $106.67. After this contract is up, I will never renew with AT&T again. A total Ripoff.

I paid off and cancelled my account. I then received a bill for the month after I had paid off and canceled the account. The first woman I spoke with spoke such little English at such a low volume I couldn't understand any of her rambling and she never stopped talking even interrupting. Salvador R. who is a "Supervisor" was absolutely no help. The whole thing makes me want to cancel any future AT&T services.

I was with AT&T for over 30 years. Looking back, I have no idea why. I tolerated the occasional annoyance, assuming all carriers were equally bad, and chose to stick with the devil I knew. That was a mistake. The moment I finally had to contact AT&T for something important, it became crystal clear: this is a company with no integrity, no respect for its customers, and no interest in transparency. Their customer service is abysmal. Their billing practices are deceptive.

I have been an AT&T customer for over 10 years, and my recent experience with the company’s pricing and customer service has been extremely disappointing. In my current neighborhood, AT&T only offers the Internet 100 plan, for which I was being charged $65 per month. However, the company advertises the Internet 300 plan at a lower rate of $42 elsewhere. When I contacted customer service to inquire about a more competitive price, I was told the best they could offer was a $5 discount. As a result, I am paying significantly more for a slower service simply due to my location. This seems like an unfair way to treat a long-standing and loyal customer.

I switched to AT&T because Spectrum was horrible. AT&T is worse. Stay away. I’ve had an SOS symbol where the bars are supposed to be. I can’t call out or text and my data will not work! Stay away if you prefer reliable service.

AT&T is frustrating; when I attempted to transfer my number from a Google Fi wireless plan to an AT&T plan, they made a mistake with the last four digits of my number, resulting in me having to get an entirely new number. I had to contact them 11 times because they were unable to assist me, and then I reached out to Google Fi to obtain a new account number and transfer PIN, which they provided quickly. When reviewing the account transfer information, it displays my correct number and highlights the error made by AT&T, where they altered one of the digits, making it impossible to revert. This mistake was the reason for the error, as it prevented me from making calls. If I had the option, I would have preferred to stay with Google Fi because the representatives at AT&T do not listen. If you're in search of a reliable Wi-Fi and service plan for your phone or any of your devices, choose Google Fi.

Wish I could give negative stars. A door to door sales person convinced my friend of a bunch of lies. We went to the store in Virginia Beach and they told us none of the services promised would happen. They said we wouldn't believe all the people that come in that they have to set straight. Her granddaughter just moved to Virginia Beach and hasn't had the use of her ATT service for almost 3 mos. They DO NOT live in a rural area. They keep promising her it would be corrected but still has not. She tried to cancel but now they want $800 to cancel. I don't get it. If they can't service these customers, what recourse do they have!

I work in an office where we use AT&T Services and trying to get someone on the phone in order to restore services, after a storm or for anything is really difficult and for a place of business this is a really sucky situation to be in, and when the reps can't help you, they hang up on you. And you have to start all over from square one. And all the ones with the really strong accents like they're calling you from overseas. You can barely make out what they're saying. And then when you can't make out what they're saying they hang up on you, this sucks.

NO INTEGRITY! I've been a wireless customer for approximately 5 years. Unauthorized charges were added twice. I did get them to stop, but they are masters at not paying back what was already unlawfully taken. Also, a trade-in credit was promised by the AT&T store during the initiation of the contract for 5 phone lines. One of the phones was not receiving the credit. Customer service apologized for the mistake and promised to fix the issue and apply missed credits. Months later, no changes took place. Another call to customer service and another promise to have it resolved within 14 days. A few more months later, still no changes. Another phone call to Customer service and, again, another promise that it will be resolved within 14 days.

I recently signed up for AT&T Air internet service. I had trouble signing into my new account. A company rep was able to quickly correct the issue, and I was able to access my new account. His name is Kaleb, he works in one of the Best Buy stores. I appreciate his help.

Before you buy this unprofessional pile of hot trash beware of random hike in price and the constant lying or unreliable, terrible customer services clowns who can barely speak English and will screw up everything just to give you terrible service. Only good part was telling them they’re fired. LOL.

I have been a 25+ year customer of AT&T and requested to be placed on the 55+ plan on my current phone. The phone rep that I spoke with said I could get this plan and a new phone at no cost with my trade in. When I went to the store I was told this was untrue. So I requested the phone I received in the mail to be returned and I would keep my current phone. Well, since June, 29, 2025 my phone keeps being suspended for service because what I was told today, their 3rd party provider has not received the new phone back. The phone was given to a rep at this store to send back. I only left with my current phone. After numerous calls on hold for hours and being told my phone was being shut off due to a report the phone was stolen (an obvious lie) this was told to me each day I visited the store as I only have one phone which I use for business and personal.

I switched to AT&T in May. I was promised $800 in rewards. To date I have not received any rewards. I am about to be turned over to collections from Verizon because I have not paid off my phone. I have called At&t several times to resolve this issue and keep getting sent to other departments. I scheduled a call today with customer service only to have them tell me I had to call the rewards center. The rewards center was nothing more than a recording telling me how to submit my information to receive rewards. I called At&t a month ago to make sure all of my info was received and was told I should receive my rewards in 7-10 bus days. This is BAIT AND SWITCH. I am reporting At&t to the BBB TODAY. I am also calling Verizon to see if I can switch back to them for mobility. I will keep At&t fiber ONLY because Cox is unreliable and I have a home office. I am a Realtor and will tell everyone I know that At&t is only good for fiber.

We attempted to switch to ATT internet and learned that it would be too difficult without the phone jacks necessary. We canceled before ever commencing with service. They still proceeded to charge us a monthly fee and told us it would be returned via a gift card in 2 months. Even though the service was never connected and all equipment was returned within a week. Don't go with this service.

I had the worst experience with ATT. They lie about prices and charges. The customer services is terrible too. They don’t have the knowledge to solve issues related to mistakes they made. I moved my services with them and they made a mistake and I had no phone service for a whole week. I have to go back to my previous company. I don’t recommend ATT to anyone.

Can you believe that I turned in my Flip phone for an upgrade and the screen cracked not even two weeks after. I had a rep talk to me so badly, and advised that no one would replace the phone for no charge -- keep in mind had it 2 weeks, and turned my old device in. She talked to me like a dirty dog. That same day, I went to Verizon...who was worse if you can believe that. I came back to AT&T a week later. They were supposed to restore my installment plans and profusely apologized for my experience. Unfortunately, I have to "wait" for my installment plans to be adjusted, so instead of the $330 bill I previously had, it was $679. I have been calling and calling and calling. Told to wait until next cycle.

AT&T rep came to my door to talk about getting a cell phone since we had internet. I like to bundle so I said ok - he gave me brand new phone but took my cells phone from spectrum. I was to get a card to pay off my old phone but AT&T took the money and now spectrum is after me for the cell phone payments. I am retired. It’s hard to make 2 payments. That form was to be my way to most off old form.

You cannot stop AT&T from billing even if you have moved and had number turned off from the location you moved from. I moved 4 mos. ago and they are still billing me even though I notified them of the move and the number has been disconnected. All AT&T has to do is confirm when the number was disconnected to confirm when the billing should have ended.

We have had our 4 cell phones with At&t for over 4 yrs. They do everything in their power not to give you a discount or break on the internet. So when we were moving to another rental within the Newnan area the lady said, "Let's use this time to give you 3 months free. We will treat it as a move not a transfer or using the same account."

I ordered 2 phones over the phone. Was told they was new phones. Got them and the iPhone was good. The Samsung phone I ordered came in a box that was not Samsung. It looked like a warranty phone in a box that said AT&T on it and they don't want to make it right. They say I have to pay taxes on a new phone even though I paid taxes on this one. Not very good customer service.

If I could rate AT&T a zero. If I could rate a zero, then I would. We were mislead at the store when we signed up for AT&T mobile phones and internet service. The online account is difficult to interact with. We had a technician scheduled for an 8:00 AM install for internet; no show. When I contacted AT&T I was informed that internet is a self-install process, or I will be charged a fee.

Wish there were zero stars. Used to brag about how good and AT&T was. They've gone to crap. Constant buffering even in town and signal was great now sucks. Goes from full bars to none. Called and they say their equipment is testing good. I'll be leaving AT&T within 2 months when phone paid off. Get ANY other carrier who's name isn't AT&T.

If I could give a 0 star rating I would. They lie and steal. We were told our old phones qualified for free phones and it's a lie. Only one phone qualified. So for 2 years we paid installments. When we paid off the installment, we broke the installment contract so we had to pay the balance on the 'free phone' also. Then we canceled on the first day of the new statement so we got charged for a month of service we no longer had.

If I could give AT&T zero stars, I would. This company represents everything that is wrong with corporate customer service today. After dealing with dropped calls, hidden fees, misleading promotions, hours on hold, agents who say they’ll help but never do, and a billing system that seems to operate in a black hole of confusion, I can confidently say: AT&T does not care about its customers.

The Nextup program is a scam. You pay monthly to upgrade early only for them to tell you there is a problem with your old device and no one can seem to give you a clear answer as to what was wrong with it. Then you're stuck paying the old device off anyway. When I turned in my old device it was in perfect condition. I will be leaving AT&T as soon as I can.

ATT workers wandered through my garden without a single thought of what they were smashing. They unnecessarily butchered a tree, which now has to be completely removed, and attempted to leave what they had cut. Total disregard for private property, and not one or two, the whole damn crew had to walk through it multiple times, and when confronted, did not speak English, so I could not get my point across.

Service is the worse, 13 days without internet at home. The technician came, nothing change, I call customer service that is too hard to contact, one hour wait.. and the person who answer she did not have an answer but she was also laughing of my concerns! Final Decision they don’t know anything. They did not have an answer for my issue. Worse, worse, worse

Horrible customer service organization- talked to so many people about getting a transfer pin so I could transfer to another provider- everyone refers you to some other department- every person makes you go through the same steps without them leading to a resolution. I spent hours trying to get a transfer pin and I still don't have it. The agents are nice but they give you the run-around and everyone just tries to talk you into staying with them. If given a choice, I would not ever choose AT&T again.

AT&T has scammed my family lying about promotions and promising lower phone bills with is a lie. I have to call every time my bill comes around I have to call them and wait 30min to an hr for someone to answer the phone. I wouldn't recommend At&t to anyone! This composure needs to be sued for over proving their customers and charging almost 20 dollars a month in senseless taxes! This company deserves 0 stars.

At&t is apparently a company that does not honor basic business courtesy. Opened new acct based on salesperson's misinformation. This created a $2k bill from old carrier and bills from at&t. Transferred services back to old carrier and paid $220 to activate lines. Then at&t billed me as well for activation of lines. ($175) Our service was connected for 1.5 DAYS! Tried working with cs (through "backoffice"). They would not take responsibility for the salesperson lying..but they did admit to it. Just said sorry. Salesperson sold me a product that at&t would not honor. Promo sold for 4 devices. At&t promo was actually only for 2 lines and expected me to payoff devices with prior carrier. Plus they make you wait 8 to 10 weeks for promo to be complete meaning you need to pay off your devices and then get reimbursed.

This company it's the worse. Overcharging. Waste of time online when you need to talk to someone. They never resolve your problem with the service. You lose internet connection all the time. Your GB are always too low unless you pay tons of money for more. When you suspend a line you still have to continue paying for if you don't cancel. When you cancel a secondary line they still keep charging you if you don't look your bill. They are the worse. Go to another provider. Don't waste your time or money with this company. You gonna be very angry for the dishonest of this people.

I was promised a certain monthly bill by the AT&T salesman. I verified it verbally a number of times. Once it was too late, I found out he had lied and now I am stuck paying more by 20% every month. I called their “service” department who let me know they don’t care if I was lied to- they are holding me to the contract. AT&T has seen the last of me and my family.

I had to speak to 2 customer service representatives on 7/21 and I couldn't be happier with all the customer service I spoke to today. I spoke to Chrissy today at 4p(EST) and Chris at 6:45p(EST) and they were both not only amazing at their jobs but they understood my issues completely and solved them instantly. I'm super appreciative of both of them and they both deserves a very large wage for the amazing people they are!

In two days and over 3 hours spent between customer service and billing and 290.02 paid and only an August bill left to be paid account still showing past due. Dealing with disrespectful, rude workers! Disgusting practices they uphold. The first call to customer service ** guy transferred me after he couldn't understand what was going on and continuing to disregard me explaining the payment I had my on July 9, 2025 of $145.01. He said transferring to billing only to be hung up on.

I went into a AT&T store that supposedly was not an authorized store, said AT&T on door-sign-don’t know the difference. I went in there to talk about upgrading. My Apple Watch spoke to the new employee about not wanting a smaller watch than what I already have. He rang up the smallest Apple Watch and put in bag. That employee had to leave so the manager Cole took over over thank goodness he did because he looked at the Apple Watch in the box and it was a smaller one. The deal included a iPad which I did not need. They told me it was only $.99 but what they failed to tell me is that I had to pay for a line For the whole 36 months. I asked specifically how long would it be for my AT&T bill to go back to normal and the new employee said to max three months if it doesn’t go back, then come in here to the store. But my bill was never going to go to the same because of the iPad. Seems this employee did not know all the facts which I asked.

I just spent wasted time with AT&T tech support. Last week modem/router (Gateway) reset itself to the default settings. Tech support kept having me do a lot of checks and speed tests. About 30 mbps at the time but very usable. Gateway has crash twice since but at least it didn't default all settings. Takes a lot of time to configure. Tech kept blaming me for resetting unit. I just unplugged it and reconnected. Didn't even get close. The only thing that can cause resetting to defaults by itself is a defective gateway or update. Update shouldn't, but they can. I thought maybe a bad update, but since it has crashed more since, I now know it's the Gateway. They said to give it 7 days.

Yesterday I spent another 55 minutes on the phone with AT&T.... This time it was about getting help logging in to my account. No help.... The lady was nice and I think she was trying but AT&T has not given her anything to work with. Can you believe that after all that time, I could not get logged in? All the "forgot my password" features on the site are a circular loop of failure. Oh I take responsibility for not knowing my password, even through I'm not that sure it's on me. It seems like a lot of places can't be logged into if you don't do it regularly. My last round of failed communications with them was, I had fraud on my CC and that caused me to be taken off of auto-pay. It took six weeks to get back on, and I confirmed that with "the office of the president!" In those six week I could not log in to pay my bill.... Went to the store and that was just another waste of time.

Sales associate was really nice and informative. Customer svc not so much. We received only 2 of the 3 phones we ordered. They claim there was a problem with the payment method. They split up the cost because one of the phones was supposed to be shipped a day later. There was never a problem with my funds! When I called 2 days later inquiring about the delay of the phone shipping they couldn't help. Called them 3 times. Excuse was system is down. When I called the next day with my ticket number they gave me I was told that I wasn't an authorized user on the account. WTF.

Well AT&T has done it again. I paid them and stopped my autopay since my paycheck was after the 10th of this month which is my billing date. I paid it on the 13th and the on the 14th they took out an autopay. Which left my account with $6.00. Which is bullshit!!! I called them and they said that I should have it back in my account 3 to 5 business days. They piss me off. I can’t wait to pay them off and move to another carrier like VERIZON!!!! AT&T you SUCK!!!! I never once had an issue with Verizon ever!!!!

Samantha and Timothy from your Mt. Vernon IL. Store are very helpful with everything they did for me. I will go back to those 2 people for anymore issues or services. Great Employees and very informational. Hats off to Sam and Tim. Thank You So Very Much. God Bless.

AT&T lied to me and now my phone bill cost twice as much as it used to. I'm on a fixed disability budget so this is not good for me. Also, I just saw commercial AT&T overtising a ** person having a pipe dream about opening up her own restaurant. I don't think you guys know what the phrase pipe dream means. You should do a little research.

I went to my local Costco store and while I was in the store I was approached by a a man who was working the AT&T wireless kiosk. He asked who my wireless provider was and I told him T-Mobile. He asked how much I was paying for my service. I told him and he pulled out a tablet and made some entries. He showed me how I could save about $20 per month on my bill by switching to AT&T. Since I was pressed for time, I told him that I would discuss it with my wife.

My husband passed away two years ago and was still the primary name on everything when I cancelled today, which took ALL day to do with all of the transfers. Every time I go to the store they tell me to add a phone for -$50/mo. They punish widows $50/mo. For not having a fourth. Shame on you.

The experience was awful. The customer service person was incapable to give me the reason why the payment didn't go through and I could realized only after making the payment that the reason my payments were behind was because AT&T system disconnected my auto pay, still I had to pay for the reconnection and late fees. I'm truly, truly disappointed, unsatisfied, and as soon as I find a better offer I'll be leaving.

Business with AT&T has been A HORRIBLE EXPERIENCE!!!! They are RIPOFFS!! They set us up with this phone w/ promo and a plan that all seemed way too great! Only to find out several months down the line they changed the plan on us without notifying us, the phone promo was taken off and everything changed to some rip off premium plan without us knowing. PLEASE ANYONE LOOKING TO SIGN UP WITH THEM DO NOT. I repeat do not or you will regret it!!!! They are no more than money hungry bastards!!! False advertisements and liars!! Fraud company!! They deserve no stars at all!!! Had to give them 1 to submit but it's actually 0 stars.

Salesman offered pay off of 2 phones from previous carrier if I switched service to AT&T. After months of calls to AT&T (every possible department) spending at least 90 mins on hold most of the calls, the "rewards" department does not seem to be an actual department. No reply from multiple emails, re-submitting documents on the website, text conversations on the web. Currently owed $650 from AT&T with no one there taking accountability. Expensive lesson!

AT&T Is the Worst Company I’ve Ever Dealt With. AT&T’s customer service is an absolute disgrace. I’ve never experienced a company so intentionally difficult to deal with. They stall transfers, hang up during calls, and loop you through endless delays—all to trap you from leaving. It’s not just incompetence, it feels engineered. Their service? Spotty at best. Their infrastructure? Outdated and unreliable. Their support reps? Either powerless or trained to run you in circles until you give up. This isn’t just bad business. It’s manipulative and unethical. Shame on AT&T for treating loyal customers like liabilities instead of people. I wouldn’t recommend them to anyone—zero stars if I could.

ATT was, and still is, a nightmare. While we were looking for a new carrier and cable service. We had a visit from 3 ATT reps. It sounded like what we were looking for. We signed up for cable (ATT AIR), mobile for 6 lines (4 new phones), DirecTV, and a landline. When the phones arrived 3.5 days later, we tried to activate them. (We were promised no activation charge). The first thing we discovered was that we had minimal service and when I called customer service, we could not hear each other. 3-4 hours later, we finally got our message across. We were told the nearest tower was being worked on. The next day, I was told all the towers around me were out of service. Later that evening, I needed to use my cell to complete a program. I do to practically sit on my modem to do this.

I have been a loyal customer for 30+ years but am shocked at the lack of support I got when my phone was stolen in London. I bought a new iphone but AT&T refused to reconnect the new phone saying the only way was to send me a SMS to the old phone (obviously stolen) or go in person to the store with an ID but they don't have a store in London. They literally just said "sorry" and offered no resolution at all- DANGEROUS for an international travelers and shocking in this era of global connectivity. I finally had to sign up for a tourist carrier from HolaFly to get phone service (something I think they could have offered themselves). Just absolutely appalling.

ATT mobile hotspot had service for years. Not the best. Always had to get into account to see plans and pay. Called customer service and was told to go to a store which I did.. Staff was clueless to how to fix my account and issued me a new account. They were busy playing games on their phones. Still can not get into account.. They said call customer service and they can fix it. I wasted two hours of my life trying go get this fixed. Dumping ATT for another carrier. RUN FAR AND FAST AWAY FROM ATT MOBILE!

For being one of the largest or the largest network - it would be refreshing IF AT&T could say what they mean and mean what they say. I had my Internet service with them for a few years and was unable to continue with the discounted program. I had been on my bill became affordable to me and I contacted them about it and they got me on the cheapest plan that they could, and I still couldn’t afford it-so I made arrangements to switch to another company. I was told the date that my bill would renew, and I made sure to switch and close my account the day before that date -I got a confirmation that I was indeed canceled - only to receive another bill the very next day after I canceled. These kinds of issues are THE very reason I left them -and if AT&T was the last and only company that could provide me Internet, I would do without!!!

Att was a nightmare. I had been with TMobile for years. Service in my area wasn’t the best, I decided to change and try Att cellular. Worst mistake I ever made. The online representative mad a mistake in my company name. She add PORT not Corp, it looked like fraud. I took my ID into an authorized ATT dealer, they identified me. Thought all was good, wrong, it was never corrected at this point. I had three lines ported over and added a new line, I was told it would be 100 for the four. ATT said they would send me a new iPhone 15 for free provided I keep the service 24 months, along with a SIM card for the older 3rd line. ATT cancelled my order. Nothing never came. I call ATT. Was told it was a mistake and the order was resent to arrive in 3 days. Same story, ATT cancelled my order.

I thought WOW provided spotty and uncertain service...until I got AT&T. First couple months were good but now I have to look for someone else. They are literally costing me a lot more in money every month due to lost WiFi. Think twice.

This is my 4 time receiving a collection from AT&T against my credit report. The problem is, I do not and will not ever have an AT&T account. The 3 times that I have pushed AT&T collections division to remove the charges has worked and I ask to put me on a list not to do business with anyone claiming to be me. Number 4, here we go again and I have called 8 times and now on hold for 1.5 hours. Who knows if this will ever be resolved and in a few month they will open another account under my name. Just go out of business already! I have not found one collective review over 2 stars. Retired disabled veteran here, do not use AT&T!

We scheduled a technician to come, who did a great job. Without giving warning or approval, AT&T sent out a sales rep just moments beforehand, who misrepresented herself as part of the "installation team" in order to gain entry into our home. She immediately began questioning family members about who our phone service is with, why we don't have it bundled with them, do we work from home, how long we have lived there, etc. until I had to abruptly intervene and ask her to stop harassing and "Get the Hell out!" This was a sleezy, deceptive tactic and an invasion of privacy, which has backfired on them. We have cancelled our account with them after many years of being loyal customers. Will never do business with a company that treats its customers with such disrespect.

Found out about a week ago that AT&T decided to skip a month for my bill because I paid a penny over on the previous bill. They deliberately waited three months to tell me that this bill was not paid and then proceeded to cut my service and refuse to turn it back on until said month is paid for. Every month after this supposed bill wasn’t paid, was paid in full. I did not receive any form of a notification about the bill until June 28 when I went to log into my account to pay for the month of June. I had to call them myself to figure out why my bill was doubled.

We called a few days after the installation to claim our rewards. A representative told we had to wait for 3-4 weeks before we can claim our gift. We did. We called again after the time like they advised, and another representative told us that we should have the gift in the next 6-8 weeks as the Roku soundbar comes directly from the company and it’s back ordered so will take some time, we just had to be patient. He confirmed our mailing address and everything and assured us there was nothing on our end that we had to do apart from waiting for it to arrive to our home.

Don't ever try to trade a phone in with these people, they will jerk you in the long run. You have to stay on a payment plan for 3 years and you will just give your phone away so you will be paying for 2 phones and will lose your money, and when you call them for answers they talk to you like it's your fault. You make payments on your bill and somehow they lose that info and then tell you that a payment was never made. AT&T is not what it used to be. They are terrible.

I’m wish I could go back to T-Mobile. Sales person sold me a crappy service with awful promises. I would not recommend to anyone.

Terrible customer service. They put you on hold for hours. The line drops. You cannot hear the agent. They overcharge you. They tell you to pay for an extra line to get a better plan and they do not deliver the promise.

I got locked out of my ATT YAHOO mail and have to wait 8 days to be sent a code to unlock it by USPS by mail. ATT is now controlled by YAHOO and this is wrong. I have been with them for years and plan to switch service. 8 days to get unlocked for email. THAT IS CRAZY.

Wish I could give it zero stars. They continue to lie to me about everything. They screw up my account all the time and it causes me to call NUMEROUS times to try and fix problems. No one listens there. I even had them send an email stating the next month's total on the bill and it was double that. They told me I had a credit yet then told me the bill was due with an additional charge instead of a credit. Their customer service is the worst and they only read over and over and over of off a sheet instead of answering your questions. I can't wait until I can change to another carrier because I really hate this company.

LAWSUIT Most Probably! DECEPTIVE & UNETHICAL PRACTICES! I've been a customer for a long time. For a while things went fine. For about several months I've been paying 2 weeks ahead of time using chimes credit builder card. My credit was 757. AT&T sold me a faulty Samsung S23 product -which died to a motherboard getting fried- and they are trying to force me to pay the few hundred dollars left that's owed on it. I am being BULLIED BY AT&T and SAMSUNG to pay for faulty equipment they sold me!! I WILL NOT PAY FOR A BROKEN PRODUCT!!

I received a flyer on the mail regarding AT&T air and decided to give them a call. After hours of providing information to switch 3 phone lines and sign on for 5G internet service in my home, I was asked to provide answers to 3 security questions. First question was to add last two numbers of my driver license number and they gave me 3 choices, none of which were correct. Second and third questions had to do with places I worked and cars I owned. None of the choices were correct. Upon completion, I was told the security questions were not answered correctly and my application was not approved. When asked if they will providing the reason for denial, they said it is not a hard credit check and they don't have to give us that information. What a joke of a company.

AT&T for years, couldn't understand the negative reviews until today. I signed up for the plan that if you do auto pay you get a $5.00 discount of your plan. Great sign up for it got my $5.00 off. That is $60.00 a year savings. Then came my auto pay after several months and now they changed the discount. Now have to give them checking account info to get the discount. What!!!! Guess that AT&T needs my $60.00 a month pretty bad, multi million dollar company with no Customer Service or Customer Loyalty whatsoever. So so disappointed in this company. After many many years now looking for a better company with loyalty to their customers. Not sure it I will find it!

AT&T Arroyo Grande, CA Evan Jorden is a rock star! That kid helped us not only lower our bill but took the time to walk us through technical issues we were having. Very polite and easy going and knowledgeable. He’s amazing! Thanks Evan!

The AT&T provided false information to get us to opt for new free phones and a more expensive plan. Upon receiving charges that far exceeded what AT&T told us and returning the phones, they continued to bill us $300 for phones we returned. After bombarding their corporate office with requests for help we were promised a refund that would take 1 to 2 months to process. They blamed everything on an authorized dealer and they were not apologetic. They provided extremely poor service all the way around. We lost a significant amount of money and many, many hours of time trying to get them to fix this.

We've been w AT&T Cellular for 17 years and hence have a "legacy" account. That creates problems. We decided to switch to a cheaper carrier that uses AT&T cell towers and has equivalent international service but cheaper. You need a Transfer Pin to authorize AT&T to release the phone number. Because we have a "legacy" account, none of the online procedures work.

AT&T what can I say, never had I ever been so disappointed in one company in my life. Here's the short version of my very long story. I called to resolve an issue and then I was told what the best thing for me would be, and I trusted their "professional advice" I ordered "FREE" phones and a back-up internet box.... Fast forward a year, phones not free paying for 2 extra lines, so now I have 8 lines 2 of those that I have no phones for. Turns out I didn't NEED the internet box because I already had the fastest and best internet service with them according to a rep of theirs, he didn't understand why they sold me that.

I switched 5 phones from T mobile to AT and T about 10 months ago. I have been having connectivity issue since day one. I was just told that my service area zip code 80005 has limited 5G service and my phone will not work properly. I received 5 iPhone 15‘s at no charge and 5 100 dollar Costco gift cards. Now 10 months later I am paying more and have terrible service. I live in Metro Denver and would not recommend AT and T. I had to sign a 3 year contract and my cancellation fee is 3,100 dollars after 10 months. Their customer service people were professional and friendly. I asked to be connected to a supervisor and after 30 minutes just hung up. Don’t support this business

Went there to get a phone then women working tried to pressure me to get DirecTV. She stalled me for 3 hours. I kept telling her no over and over again then left. 8 months later I checked my bank statement and found she signed me up for DirecTV. I went to their office and they said she no longer works there. Charges of almost 8 hundred dollars to my account that when I called AT&T and got one lie after another they said they never heard of this kind of fraud but I did not believe them and called back to another AT&T worker and he said it happens all the time. They refused to give my money back so I tried to quit them and they will not let the transfer go through. I have been lied to over and over again. I have wasted about 12 hours trying to quit them. I am considering a lawsuit for the stress they have caused me. Do not use them. They are pure evil. They will ride to your death.

I’ve been without AT&T internet in West Hollywood, CA since June 16, 2025, with intermittent issues starting as early as June 12. I reported the outage immediately, and for over a week, the Smart Home Manager app kept showing the same vague message: “Service should be restored within 24 hours.” No restoration. No clear ETA. No explanation — even though AT&T support admitted it was due to a cut fiber line at the hub.

I was recently in an AT&T store that I have been in numerous times for purchases and customer service. I have always had excellent customer service and courteous sales reps who assisted me. Today, however, was a VERY different story. To make a long story short, I finally decided just to purchase a (long overdue) new phone. In the process of that purchase, the sales rep I had today I have never seen in this store before. He was/is a younger man I would guess to be 18-25 yrs old. He repeatedly swiped my bank card multiple times back to back, then said, "It didn't go thru" etc. I gave him a different card and he did the same thing. I asked him not to swipe my cards like that, and asked him why he repeatedly swiped both cards multiple times, as I was concerned that his actions would cause both card accounts to get locked. His response to me was, "Listen, LADY...."

My wife and I signed on to AT&T when they installed fiber optics in our neighborhood. We traded in both of our Apple phones for new ones. We received credit on one phone, but not the other phone, an iPhone 15 Pro Max. We have called many times and on one call we were told the credit would start on the next month’s bill. We have been waiting for 6 months for the credit, even though they notified us that they had the phone. Now, they tell me that we need to go to one of their phone stores even though it was purchased through the salesman, through online. We get no information as to why.

Stolen money!!! Great job AT&T for over drafting my spouse's bank account cause you have failed get your billing system right. Furthermore thanks for arguing with me on the phone telling me that the payment didn't clear the bank, hello the bank statement say it did. Guess that's how you have become a multi million dollar company cause you rip your customers off. I have sued your company once and one looks like another lawsuit is coming your way. Worst company in the world.

Attempted to upgrade phone through ATT app. Jumping to conclusion my attempt was worse than a total failure. Ended up getting charged for new equipment but ATT said I did not complete order so I received nothing but a bill. Checkout buttons would not work, I chatted with employees...at least half a dozen, kept getting cut off. My days of being a ATT customer are numbered.

I use AT&T prepaid phone for one year in January 2018 and ended in January/Feb 2019. For one whole year using their service, I have no issues. Talk texts and data functions very well. Signal is available all the time when I am using phone. The downside is limit coverage since AT&T have fewer towers than Verizon who have more coverage more towers than AT&T but it not problem with me because I live in populated small town that have most AT&T towers covered.

Great phone service. I can't wait to get my wifi from them. Their customer service is pretty good too. Only thing I have concern with is their app. Needs a little work. Other than that I'm pretty happy with them.

Today I called for charges on my account after removing a line. First attempt, the young lady told me she was unable to access the account but did not offer to find someone who could. Second person said, "I cannot access your account due to system failure and I will put you to someone else." Phone got disconnected. Third time the phone was on hold for 32 minutes. Call was dropped. The fourth time currently I’m in a call for 52 minutes and the problem has not been solved. That call lasted 1hr 15 mins. I spoke to 5 people before and after removing the line and got 4 different estimate of the new charges. BIG COMPANY MONOPOLY!!!! Thanks AJ and the others for nothing.

AT&T messed up the transfer from T-Mobile and neither one of our Apple Watches transferred correctly. I spent hours trying to resolve the issue and gave up. Went back to T-Mobile who has much better customer service!

I am on a family plan with my daughter. My phone is blacking out, overheating, I cannot hear my calls, etc. I have insurance on this phone, never had a new phone or an upgrade. Customer service sucks! You call these numbers and you don't get any help at all!! I will keep using this broken tragedy phone until the contract is over. And go someplace else!

Terrible customer service. I've had to call at least 6 times and wait on hold forever trying to get a problem with a phone I ordered that never shipped because after 3 days they finally told me it was back ordered and I will not be getting it. Then they sent me a different phone with the wrong number so I had to call in again to try and change it but they keep giving me the run around.

I work a delivery app so that I can go to school and still make money. I make good money doing this except towards the end of the month. They slow my phone down causing orders not to come through so ok.

Good: network is good and that's all. Bad: salesperson lies to you about any discount, I had 9 dollar left on my bill after I disconnected the services, remember I paid 95$ a month for a plan of 40$, They keep on adding ad hoc charges. For the 9$ remaining charges, I got threatening email that- collection agent will come to my door and harass me.

I had AT&T for 30 years and then their prices got way out of line. I was paying $236 a month and now I'm paying $60 for the same coverage. I cancelled my service with AT&T and sure enough I got another bill which I paid. I cancelled again and I was not receiving service and two more bills arrived. Now try calling "customer service". It was stunning. You could not answer correctly as your answer is always invalid. FCC here I come....

I was lied about plan charges and promos that were offered and never received. I have made multiple calls. Have been told everything will be corrected and still nothing has been done. I am now paying double what I was paying with Cricket. Was told my device was free but being billed for it every month. I was also told I would get a 250.00 gift card for switching. Called. Was told they would process and still nothing.. This has been a very costly experience.

HELLO EVERYONE, I WOULD LIKE TO INFORM EVERYONE ABOUT AT&T IN EAGAN MINNESOTA, THE MANAGER BY THE NAME OF DJ took advantage of me a senior citizen who has just recently found out that I have cancer stage 3 so what had happened my identity was stolen from Google plus. Google put bugs in my phone so I almost had a nervous breakdown behind all this so I was told by the burnsville police to go up to AT&T so they could help you also get you another phone so I did after going up to AT&T and was ran around by them, having me go to different cities to AT&T that after doing all the run around I came back to the Eagan location because corporate told me to go back there and do you know when I return I was offered the iPhone 16plus and I was told by DJ to break my phone with the viruses in it.

There are not enough characters to voice my frustrations. Best 5G Network? Fraud statement. What standard did ATT use to make this claim? They kept telling me to restart my phone. I'm back at Verizon.

Just had to get this off my chest. I have had nothing but good service with ATT for my phone service for over 15 years with very limited issues. The one time my Apple watch breaks and its like talking to a space cadet. They tell me to go online and place a claim since I have the insurance. They need some special codes. Text a temporary code it does not work. Then I tried to many times and have to call. They verify my information all the way down to my underwear size. And then want to know what the phone number is for the watch as he list out all the phones and devices we have.

AT&T's service is sub-par and that's being generous. Not enough room to completely explain my mistake coming to AT&T but once you do your blackmailed and locked in for three year minimum, it seems whether you're happy or not. This is the only service department that you pay no matter how trash the service is. Almost every time you call customer service, they give you a call back time and never call you back or give you an appointment date 3 or 4 days later to only speak to somebody in India.

AT&T is notorious for receiving returned product but not updating the proper accounts and just charging for it anyway. This has happened to me for the third time!! I had to backtrack and get the tracking number and the proof of delivery information from UPS and give it to AT&T three weeks ago and my account is still not fixed!! Now they have the audacity to charge me for another month without giving me the proper credits. As the consumer you are forced to pay for it upfront and they will get their money and it takes months for them to fix it. Ridiculous!! I have been with them for over 30 years but the continued incompetency is just too much to keep taking so I will be leaving!! Word of wisdom: always keep up with the tracking number of the product you are returning because if you can’t prove they received it then you are just out hundreds of dollars!!

I have spent over five hours in two weeks with AT&T tech support because when I dial another cell phone I get the cue "the number that you have called is not accepting calls at this time." After dealing with three different techs the problem is still not corrected. They said it was a phone problem and referred me to Apple (I-phone). Apple ran diagnostics on the phone and said there was nothing wrong with it-that it was a carrier problem. I'm in this endless circle where Apple blames it on AT&T and AT&T blames it on Apple. I truly believe it is a carrier problem (AT&T). The phone is only six months old (an I-phone 14) and still under warranty. I bought it from AT&T and am not getting the service from them for which I am paying. AT&T, you need to stand by what you sell. I'm in the process of exploring my legal options and review on as many sites as I can access.

Today was not a good day working with AT&T. My service was cancelled because the billing did not debit my account like it should have. Therefore my service was cut off. I lost my auto payment status. They could not reinstate me and I would have to start paying without the discount. Their text messages would not even come thru so I could change my pin#. I called three times. I finally had to go to a store. They were no help whatsoever. Very deadbeat office people. I then drove to another store a long ways. This person said I would have to pay full price. I feel like these customer service people really are not concerned about your problem. This is what bothers me the most. The billing procedure should refund me. But they will not. Still don't know if I'm back on autopay. This is just so irritating and very frustrating.

I have been with AT&T for 20 years. The service was good up until about a year ago. Now - AT&T is a scam. We had insurance on our phone and it was lost. They did not give us an option to get a new phone even though we had insurance and we reactivated our old phone. When we realized we had insurance, they would not help us saying - we don't have anything to do with the insurance - even though we pay it to AT&T on our bill.

My bill went up quite a bit one month. Waited for 30 minutes to talk with someone. Not sure who or where they sent me to talk with someone, but could not understand the person good enough to ever figure out exactly what had changed. Got frustrated and hung up. Maybe that's their plan.

I've used AT&T before and was upset with their service and their pricing so I had switched to another company. About a year later they called me, a sales call trying to get my business back and I talked to a person and set up a plan with a phone and then when I got my first bill it was nothing that we agreed upon. I didn't get my credits for the phone. They had my payments at over $100 when it will only supposed to be about 75.

I would not advise using this service especially bundling with DirecTV or internet. I have spent a good portion of my day because they created another account to ununify my acct from DirecTV and they say I still owe money on the new account they created. Yet the old acct I am due a refund. All they care about is the dollar. The entire experience was awful. Save yourself the trouble and go with another provider as I will be.

I am so disappointed AT&T, I will definitely move my wireless service somewhere else. I had switched banks and went to pay my bill. Accidentally used my old account number but turned around and use my current account number. They processed the payment no problem then I get a notice that my bill was not paid and did not go through the bank. I told them I did pay with my other account and the payment was made. They told me that payment went to the NEXT bill, and I am currently past due. Stupid, how do they know I will be around for the next payment. So now my next payment is done but my current payment is past due. Even customer service said it sounds stupid. I am a senior citizen with SSI, I do not know how this company can operate like this. I will pay and I am gone and will let others know how you operate. Very, very upset about this.

This phone service with AT&T is the absolute worse service ever. Cuts in and out across this country traveling with AT&T and never ever had any issues with Verizon. Verizon is the Absolute best carrier of any. My family made a mistake switching cause a guy knocked on our door begged us to switch. Don't switch from Verizon to AT&T. You can't even hear a full conversation while talking on the cell phone.

You don't want AT&T. My service picks and chooses when it wants to work and our wifi signal doesn't perform as seamlessly as it should, they do not honor the payment arrangements they set, they charge random fees that you have to call to get an explanation for and the representatives are not helpful. My husband and I have been with AT&T for the last 8 years and it has only gotten worse. We have finally decided to try another carrier, GOOD RIDDANCE!

They have the WORST customer service I have ever encountered. Everything is a nightmare to try and deal with. I am cancelling all of my Business cellular lines with them and will never do business with them again. I highly recommend staying away from the get go.

I was in need of a new charger for my phone since my sport bag got stolen with the item there, there is no way I can charge this phone now, went to a store me to look for a generic charger, I was willing to pay something, they wanted more than 60.00 dollars!! A reason to drop ATT.!

You gotta be kidding me. Giving this horrible company more than 1 star. Before the contract sign I was going to pay **, after signed it, “**”. So many calls trying to resolve my problem at the beginning but they never did. After so many disrespectful customer dropping my phone calls and not resolving my problem. Now I have $4 k of billing. I try to give them back all the devices, but they didn't accept. How in the world this company still surviving in the industry and lying, deceiving customers? I try submit my review without star but it didn't allow me.

Horrible, just horrible. No other words to come to mind. We were told by the door-to-door salesperson that AT&T would cover all the switching from T-Mobile. Well, the first bill came, and it was over $400.00 when we were told that our bill would be $118.00. Called the salesperson, he stated the bill was correct, but the bill would be $118.00 the follow month. After that shock, we received a bill from T-Mobile for over $600.00. We called our salesperson again and he told us we were supposed to call T-Mobile and cancel and close the account. We were never told that, and the salesperson even stated this within a text to us.

AT&T is absolutely horrible! Don’t do it. I recently signed up for service and was quoted $156 a month, and I paid my taxes and activation fee before I even received the phones. My first bill is over $500 with recurring bills well over $30 a month. I received an email stating they were changing the terms of my contract, so I called several times, could never speak to a live agent, so used chat. They assured me the bill would be corrected (I even took screen shots of the messages) and nothing was corrected. Absolutely awful experience! And now I’m stuck paying a bill 3 times the cost of my service with Xfinity. Not only that but the service is terrible! Calls constantly drop and my phone switched to roaming in the middle of town and even at home. Worst decision of my life! I’ll also be checking into my legal options as this is not what I signed up for.