AT&T Wireless Reviews

In two days and over 3 hours spent between customer service and billing and 290.02 paid and only an August bill left to be paid account still showing past due. Dealing with disrespectful, rude workers! Disgusting practices they uphold. The first call to customer service ** guy transferred me after he couldn't understand what was going on and continuing to disregard me explaining the payment I had my on July 9, 2025 of $145.01. He said transferring to billing only to be hung up on.

I went into a AT&T store that supposedly was not an authorized store, said AT&T on door-sign-don’t know the difference. I went in there to talk about upgrading. My Apple Watch spoke to the new employee about not wanting a smaller watch than what I already have. He rang up the smallest Apple Watch and put in bag. That employee had to leave so the manager Cole took over over thank goodness he did because he looked at the Apple Watch in the box and it was a smaller one. The deal included a iPad which I did not need. They told me it was only $.99 but what they failed to tell me is that I had to pay for a line For the whole 36 months. I asked specifically how long would it be for my AT&T bill to go back to normal and the new employee said to max three months if it doesn’t go back, then come in here to the store. But my bill was never going to go to the same because of the iPad. Seems this employee did not know all the facts which I asked.

I just spent wasted time with AT&T tech support. Last week modem/router (Gateway) reset itself to the default settings. Tech support kept having me do a lot of checks and speed tests. About 30 mbps at the time but very usable. Gateway has crash twice since but at least it didn't default all settings. Takes a lot of time to configure. Tech kept blaming me for resetting unit. I just unplugged it and reconnected. Didn't even get close. The only thing that can cause resetting to defaults by itself is a defective gateway or update. Update shouldn't, but they can. I thought maybe a bad update, but since it has crashed more since, I now know it's the Gateway. They said to give it 7 days.

Yesterday I spent another 55 minutes on the phone with AT&T.... This time it was about getting help logging in to my account. No help.... The lady was nice and I think she was trying but AT&T has not given her anything to work with. Can you believe that after all that time, I could not get logged in? All the "forgot my password" features on the site are a circular loop of failure. Oh I take responsibility for not knowing my password, even through I'm not that sure it's on me. It seems like a lot of places can't be logged into if you don't do it regularly. My last round of failed communications with them was, I had fraud on my CC and that caused me to be taken off of auto-pay. It took six weeks to get back on, and I confirmed that with "the office of the president!" In those six week I could not log in to pay my bill.... Went to the store and that was just another waste of time.

Sales associate was really nice and informative. Customer svc not so much. We received only 2 of the 3 phones we ordered. They claim there was a problem with the payment method. They split up the cost because one of the phones was supposed to be shipped a day later. There was never a problem with my funds! When I called 2 days later inquiring about the delay of the phone shipping they couldn't help. Called them 3 times. Excuse was system is down. When I called the next day with my ticket number they gave me I was told that I wasn't an authorized user on the account. WTF.

Well AT&T has done it again. I paid them and stopped my autopay since my paycheck was after the 10th of this month which is my billing date. I paid it on the 13th and the on the 14th they took out an autopay. Which left my account with $6.00. Which is bullshit!!! I called them and they said that I should have it back in my account 3 to 5 business days. They piss me off. I can’t wait to pay them off and move to another carrier like VERIZON!!!! AT&T you SUCK!!!! I never once had an issue with Verizon ever!!!!

Samantha and Timothy from your Mt. Vernon IL. Store are very helpful with everything they did for me. I will go back to those 2 people for anymore issues or services. Great Employees and very informational. Hats off to Sam and Tim. Thank You So Very Much. God Bless.

AT&T lied to me and now my phone bill cost twice as much as it used to. I'm on a fixed disability budget so this is not good for me. Also, I just saw commercial AT&T overtising a ** person having a pipe dream about opening up her own restaurant. I don't think you guys know what the phrase pipe dream means. You should do a little research.

I went to my local Costco store and while I was in the store I was approached by a a man who was working the AT&T wireless kiosk. He asked who my wireless provider was and I told him T-Mobile. He asked how much I was paying for my service. I told him and he pulled out a tablet and made some entries. He showed me how I could save about $20 per month on my bill by switching to AT&T. Since I was pressed for time, I told him that I would discuss it with my wife.

My husband passed away two years ago and was still the primary name on everything when I cancelled today, which took ALL day to do with all of the transfers. Every time I go to the store they tell me to add a phone for -$50/mo. They punish widows $50/mo. For not having a fourth. Shame on you.

The experience was awful. The customer service person was incapable to give me the reason why the payment didn't go through and I could realized only after making the payment that the reason my payments were behind was because AT&T system disconnected my auto pay, still I had to pay for the reconnection and late fees. I'm truly, truly disappointed, unsatisfied, and as soon as I find a better offer I'll be leaving.

Business with AT&T has been A HORRIBLE EXPERIENCE!!!! They are RIPOFFS!! They set us up with this phone w/ promo and a plan that all seemed way too great! Only to find out several months down the line they changed the plan on us without notifying us, the phone promo was taken off and everything changed to some rip off premium plan without us knowing. PLEASE ANYONE LOOKING TO SIGN UP WITH THEM DO NOT. I repeat do not or you will regret it!!!! They are no more than money hungry bastards!!! False advertisements and liars!! Fraud company!! They deserve no stars at all!!! Had to give them 1 to submit but it's actually 0 stars.

Salesman offered pay off of 2 phones from previous carrier if I switched service to AT&T. After months of calls to AT&T (every possible department) spending at least 90 mins on hold most of the calls, the "rewards" department does not seem to be an actual department. No reply from multiple emails, re-submitting documents on the website, text conversations on the web. Currently owed $650 from AT&T with no one there taking accountability. Expensive lesson!

AT&T Is the Worst Company I’ve Ever Dealt With. AT&T’s customer service is an absolute disgrace. I’ve never experienced a company so intentionally difficult to deal with. They stall transfers, hang up during calls, and loop you through endless delays—all to trap you from leaving. It’s not just incompetence, it feels engineered. Their service? Spotty at best. Their infrastructure? Outdated and unreliable. Their support reps? Either powerless or trained to run you in circles until you give up. This isn’t just bad business. It’s manipulative and unethical. Shame on AT&T for treating loyal customers like liabilities instead of people. I wouldn’t recommend them to anyone—zero stars if I could.

ATT was, and still is, a nightmare. While we were looking for a new carrier and cable service. We had a visit from 3 ATT reps. It sounded like what we were looking for. We signed up for cable (ATT AIR), mobile for 6 lines (4 new phones), DirecTV, and a landline. When the phones arrived 3.5 days later, we tried to activate them. (We were promised no activation charge). The first thing we discovered was that we had minimal service and when I called customer service, we could not hear each other. 3-4 hours later, we finally got our message across. We were told the nearest tower was being worked on. The next day, I was told all the towers around me were out of service. Later that evening, I needed to use my cell to complete a program. I do to practically sit on my modem to do this.

I have been a loyal customer for 30+ years but am shocked at the lack of support I got when my phone was stolen in London. I bought a new iphone but AT&T refused to reconnect the new phone saying the only way was to send me a SMS to the old phone (obviously stolen) or go in person to the store with an ID but they don't have a store in London. They literally just said "sorry" and offered no resolution at all- DANGEROUS for an international travelers and shocking in this era of global connectivity. I finally had to sign up for a tourist carrier from HolaFly to get phone service (something I think they could have offered themselves). Just absolutely appalling.

ATT mobile hotspot had service for years. Not the best. Always had to get into account to see plans and pay. Called customer service and was told to go to a store which I did.. Staff was clueless to how to fix my account and issued me a new account. They were busy playing games on their phones. Still can not get into account.. They said call customer service and they can fix it. I wasted two hours of my life trying go get this fixed. Dumping ATT for another carrier. RUN FAR AND FAST AWAY FROM ATT MOBILE!

For being one of the largest or the largest network - it would be refreshing IF AT&T could say what they mean and mean what they say. I had my Internet service with them for a few years and was unable to continue with the discounted program. I had been on my bill became affordable to me and I contacted them about it and they got me on the cheapest plan that they could, and I still couldn’t afford it-so I made arrangements to switch to another company. I was told the date that my bill would renew, and I made sure to switch and close my account the day before that date -I got a confirmation that I was indeed canceled - only to receive another bill the very next day after I canceled. These kinds of issues are THE very reason I left them -and if AT&T was the last and only company that could provide me Internet, I would do without!!!

Att was a nightmare. I had been with TMobile for years. Service in my area wasn’t the best, I decided to change and try Att cellular. Worst mistake I ever made. The online representative mad a mistake in my company name. She add PORT not Corp, it looked like fraud. I took my ID into an authorized ATT dealer, they identified me. Thought all was good, wrong, it was never corrected at this point. I had three lines ported over and added a new line, I was told it would be 100 for the four. ATT said they would send me a new iPhone 15 for free provided I keep the service 24 months, along with a SIM card for the older 3rd line. ATT cancelled my order. Nothing never came. I call ATT. Was told it was a mistake and the order was resent to arrive in 3 days. Same story, ATT cancelled my order.

I thought WOW provided spotty and uncertain service...until I got AT&T. First couple months were good but now I have to look for someone else. They are literally costing me a lot more in money every month due to lost WiFi. Think twice.

This is my 4 time receiving a collection from AT&T against my credit report. The problem is, I do not and will not ever have an AT&T account. The 3 times that I have pushed AT&T collections division to remove the charges has worked and I ask to put me on a list not to do business with anyone claiming to be me. Number 4, here we go again and I have called 8 times and now on hold for 1.5 hours. Who knows if this will ever be resolved and in a few month they will open another account under my name. Just go out of business already! I have not found one collective review over 2 stars. Retired disabled veteran here, do not use AT&T!

We scheduled a technician to come, who did a great job. Without giving warning or approval, AT&T sent out a sales rep just moments beforehand, who misrepresented herself as part of the "installation team" in order to gain entry into our home. She immediately began questioning family members about who our phone service is with, why we don't have it bundled with them, do we work from home, how long we have lived there, etc. until I had to abruptly intervene and ask her to stop harassing and "Get the Hell out!" This was a sleezy, deceptive tactic and an invasion of privacy, which has backfired on them. We have cancelled our account with them after many years of being loyal customers. Will never do business with a company that treats its customers with such disrespect.

Found out about a week ago that AT&T decided to skip a month for my bill because I paid a penny over on the previous bill. They deliberately waited three months to tell me that this bill was not paid and then proceeded to cut my service and refuse to turn it back on until said month is paid for. Every month after this supposed bill wasn’t paid, was paid in full. I did not receive any form of a notification about the bill until June 28 when I went to log into my account to pay for the month of June. I had to call them myself to figure out why my bill was doubled.

We called a few days after the installation to claim our rewards. A representative told we had to wait for 3-4 weeks before we can claim our gift. We did. We called again after the time like they advised, and another representative told us that we should have the gift in the next 6-8 weeks as the Roku soundbar comes directly from the company and it’s back ordered so will take some time, we just had to be patient. He confirmed our mailing address and everything and assured us there was nothing on our end that we had to do apart from waiting for it to arrive to our home.

Don't ever try to trade a phone in with these people, they will jerk you in the long run. You have to stay on a payment plan for 3 years and you will just give your phone away so you will be paying for 2 phones and will lose your money, and when you call them for answers they talk to you like it's your fault. You make payments on your bill and somehow they lose that info and then tell you that a payment was never made. AT&T is not what it used to be. They are terrible.

I’m wish I could go back to T-Mobile. Sales person sold me a crappy service with awful promises. I would not recommend to anyone.

Terrible customer service. They put you on hold for hours. The line drops. You cannot hear the agent. They overcharge you. They tell you to pay for an extra line to get a better plan and they do not deliver the promise.

I got locked out of my ATT YAHOO mail and have to wait 8 days to be sent a code to unlock it by USPS by mail. ATT is now controlled by YAHOO and this is wrong. I have been with them for years and plan to switch service. 8 days to get unlocked for email. THAT IS CRAZY.

Wish I could give it zero stars. They continue to lie to me about everything. They screw up my account all the time and it causes me to call NUMEROUS times to try and fix problems. No one listens there. I even had them send an email stating the next month's total on the bill and it was double that. They told me I had a credit yet then told me the bill was due with an additional charge instead of a credit. Their customer service is the worst and they only read over and over and over of off a sheet instead of answering your questions. I can't wait until I can change to another carrier because I really hate this company.

LAWSUIT Most Probably! DECEPTIVE & UNETHICAL PRACTICES! I've been a customer for a long time. For a while things went fine. For about several months I've been paying 2 weeks ahead of time using chimes credit builder card. My credit was 757. AT&T sold me a faulty Samsung S23 product -which died to a motherboard getting fried- and they are trying to force me to pay the few hundred dollars left that's owed on it. I am being BULLIED BY AT&T and SAMSUNG to pay for faulty equipment they sold me!! I WILL NOT PAY FOR A BROKEN PRODUCT!!

I received a flyer on the mail regarding AT&T air and decided to give them a call. After hours of providing information to switch 3 phone lines and sign on for 5G internet service in my home, I was asked to provide answers to 3 security questions. First question was to add last two numbers of my driver license number and they gave me 3 choices, none of which were correct. Second and third questions had to do with places I worked and cars I owned. None of the choices were correct. Upon completion, I was told the security questions were not answered correctly and my application was not approved. When asked if they will providing the reason for denial, they said it is not a hard credit check and they don't have to give us that information. What a joke of a company.

AT&T for years, couldn't understand the negative reviews until today. I signed up for the plan that if you do auto pay you get a $5.00 discount of your plan. Great sign up for it got my $5.00 off. That is $60.00 a year savings. Then came my auto pay after several months and now they changed the discount. Now have to give them checking account info to get the discount. What!!!! Guess that AT&T needs my $60.00 a month pretty bad, multi million dollar company with no Customer Service or Customer Loyalty whatsoever. So so disappointed in this company. After many many years now looking for a better company with loyalty to their customers. Not sure it I will find it!

AT&T Arroyo Grande, CA Evan Jorden is a rock star! That kid helped us not only lower our bill but took the time to walk us through technical issues we were having. Very polite and easy going and knowledgeable. He’s amazing! Thanks Evan!

The AT&T provided false information to get us to opt for new free phones and a more expensive plan. Upon receiving charges that far exceeded what AT&T told us and returning the phones, they continued to bill us $300 for phones we returned. After bombarding their corporate office with requests for help we were promised a refund that would take 1 to 2 months to process. They blamed everything on an authorized dealer and they were not apologetic. They provided extremely poor service all the way around. We lost a significant amount of money and many, many hours of time trying to get them to fix this.

We've been w AT&T Cellular for 17 years and hence have a "legacy" account. That creates problems. We decided to switch to a cheaper carrier that uses AT&T cell towers and has equivalent international service but cheaper. You need a Transfer Pin to authorize AT&T to release the phone number. Because we have a "legacy" account, none of the online procedures work.

AT&T what can I say, never had I ever been so disappointed in one company in my life. Here's the short version of my very long story. I called to resolve an issue and then I was told what the best thing for me would be, and I trusted their "professional advice" I ordered "FREE" phones and a back-up internet box.... Fast forward a year, phones not free paying for 2 extra lines, so now I have 8 lines 2 of those that I have no phones for. Turns out I didn't NEED the internet box because I already had the fastest and best internet service with them according to a rep of theirs, he didn't understand why they sold me that.

I switched 5 phones from T mobile to AT and T about 10 months ago. I have been having connectivity issue since day one. I was just told that my service area zip code 80005 has limited 5G service and my phone will not work properly. I received 5 iPhone 15‘s at no charge and 5 100 dollar Costco gift cards. Now 10 months later I am paying more and have terrible service. I live in Metro Denver and would not recommend AT and T. I had to sign a 3 year contract and my cancellation fee is 3,100 dollars after 10 months. Their customer service people were professional and friendly. I asked to be connected to a supervisor and after 30 minutes just hung up. Don’t support this business

Went there to get a phone then women working tried to pressure me to get DirecTV. She stalled me for 3 hours. I kept telling her no over and over again then left. 8 months later I checked my bank statement and found she signed me up for DirecTV. I went to their office and they said she no longer works there. Charges of almost 8 hundred dollars to my account that when I called AT&T and got one lie after another they said they never heard of this kind of fraud but I did not believe them and called back to another AT&T worker and he said it happens all the time. They refused to give my money back so I tried to quit them and they will not let the transfer go through. I have been lied to over and over again. I have wasted about 12 hours trying to quit them. I am considering a lawsuit for the stress they have caused me. Do not use them. They are pure evil. They will ride to your death.

I’ve been without AT&T internet in West Hollywood, CA since June 16, 2025, with intermittent issues starting as early as June 12. I reported the outage immediately, and for over a week, the Smart Home Manager app kept showing the same vague message: “Service should be restored within 24 hours.” No restoration. No clear ETA. No explanation — even though AT&T support admitted it was due to a cut fiber line at the hub.

I was recently in an AT&T store that I have been in numerous times for purchases and customer service. I have always had excellent customer service and courteous sales reps who assisted me. Today, however, was a VERY different story. To make a long story short, I finally decided just to purchase a (long overdue) new phone. In the process of that purchase, the sales rep I had today I have never seen in this store before. He was/is a younger man I would guess to be 18-25 yrs old. He repeatedly swiped my bank card multiple times back to back, then said, "It didn't go thru" etc. I gave him a different card and he did the same thing. I asked him not to swipe my cards like that, and asked him why he repeatedly swiped both cards multiple times, as I was concerned that his actions would cause both card accounts to get locked. His response to me was, "Listen, LADY...."

My wife and I signed on to AT&T when they installed fiber optics in our neighborhood. We traded in both of our Apple phones for new ones. We received credit on one phone, but not the other phone, an iPhone 15 Pro Max. We have called many times and on one call we were told the credit would start on the next month’s bill. We have been waiting for 6 months for the credit, even though they notified us that they had the phone. Now, they tell me that we need to go to one of their phone stores even though it was purchased through the salesman, through online. We get no information as to why.

Stolen money!!! Great job AT&T for over drafting my spouse's bank account cause you have failed get your billing system right. Furthermore thanks for arguing with me on the phone telling me that the payment didn't clear the bank, hello the bank statement say it did. Guess that's how you have become a multi million dollar company cause you rip your customers off. I have sued your company once and one looks like another lawsuit is coming your way. Worst company in the world.

Attempted to upgrade phone through ATT app. Jumping to conclusion my attempt was worse than a total failure. Ended up getting charged for new equipment but ATT said I did not complete order so I received nothing but a bill. Checkout buttons would not work, I chatted with employees...at least half a dozen, kept getting cut off. My days of being a ATT customer are numbered.

I use AT&T prepaid phone for one year in January 2018 and ended in January/Feb 2019. For one whole year using their service, I have no issues. Talk texts and data functions very well. Signal is available all the time when I am using phone. The downside is limit coverage since AT&T have fewer towers than Verizon who have more coverage more towers than AT&T but it not problem with me because I live in populated small town that have most AT&T towers covered.

Great phone service. I can't wait to get my wifi from them. Their customer service is pretty good too. Only thing I have concern with is their app. Needs a little work. Other than that I'm pretty happy with them.

Today I called for charges on my account after removing a line. First attempt, the young lady told me she was unable to access the account but did not offer to find someone who could. Second person said, "I cannot access your account due to system failure and I will put you to someone else." Phone got disconnected. Third time the phone was on hold for 32 minutes. Call was dropped. The fourth time currently I’m in a call for 52 minutes and the problem has not been solved. That call lasted 1hr 15 mins. I spoke to 5 people before and after removing the line and got 4 different estimate of the new charges. BIG COMPANY MONOPOLY!!!! Thanks AJ and the others for nothing.

AT&T messed up the transfer from T-Mobile and neither one of our Apple Watches transferred correctly. I spent hours trying to resolve the issue and gave up. Went back to T-Mobile who has much better customer service!

I am on a family plan with my daughter. My phone is blacking out, overheating, I cannot hear my calls, etc. I have insurance on this phone, never had a new phone or an upgrade. Customer service sucks! You call these numbers and you don't get any help at all!! I will keep using this broken tragedy phone until the contract is over. And go someplace else!

Terrible customer service. I've had to call at least 6 times and wait on hold forever trying to get a problem with a phone I ordered that never shipped because after 3 days they finally told me it was back ordered and I will not be getting it. Then they sent me a different phone with the wrong number so I had to call in again to try and change it but they keep giving me the run around.

I work a delivery app so that I can go to school and still make money. I make good money doing this except towards the end of the month. They slow my phone down causing orders not to come through so ok.

Good: network is good and that's all. Bad: salesperson lies to you about any discount, I had 9 dollar left on my bill after I disconnected the services, remember I paid 95$ a month for a plan of 40$, They keep on adding ad hoc charges. For the 9$ remaining charges, I got threatening email that- collection agent will come to my door and harass me.

I had AT&T for 30 years and then their prices got way out of line. I was paying $236 a month and now I'm paying $60 for the same coverage. I cancelled my service with AT&T and sure enough I got another bill which I paid. I cancelled again and I was not receiving service and two more bills arrived. Now try calling "customer service". It was stunning. You could not answer correctly as your answer is always invalid. FCC here I come....

I was lied about plan charges and promos that were offered and never received. I have made multiple calls. Have been told everything will be corrected and still nothing has been done. I am now paying double what I was paying with Cricket. Was told my device was free but being billed for it every month. I was also told I would get a 250.00 gift card for switching. Called. Was told they would process and still nothing.. This has been a very costly experience.

HELLO EVERYONE, I WOULD LIKE TO INFORM EVERYONE ABOUT AT&T IN EAGAN MINNESOTA, THE MANAGER BY THE NAME OF DJ took advantage of me a senior citizen who has just recently found out that I have cancer stage 3 so what had happened my identity was stolen from Google plus. Google put bugs in my phone so I almost had a nervous breakdown behind all this so I was told by the burnsville police to go up to AT&T so they could help you also get you another phone so I did after going up to AT&T and was ran around by them, having me go to different cities to AT&T that after doing all the run around I came back to the Eagan location because corporate told me to go back there and do you know when I return I was offered the iPhone 16plus and I was told by DJ to break my phone with the viruses in it.

There are not enough characters to voice my frustrations. Best 5G Network? Fraud statement. What standard did ATT use to make this claim? They kept telling me to restart my phone. I'm back at Verizon.

Just had to get this off my chest. I have had nothing but good service with ATT for my phone service for over 15 years with very limited issues. The one time my Apple watch breaks and its like talking to a space cadet. They tell me to go online and place a claim since I have the insurance. They need some special codes. Text a temporary code it does not work. Then I tried to many times and have to call. They verify my information all the way down to my underwear size. And then want to know what the phone number is for the watch as he list out all the phones and devices we have.

AT&T's service is sub-par and that's being generous. Not enough room to completely explain my mistake coming to AT&T but once you do your blackmailed and locked in for three year minimum, it seems whether you're happy or not. This is the only service department that you pay no matter how trash the service is. Almost every time you call customer service, they give you a call back time and never call you back or give you an appointment date 3 or 4 days later to only speak to somebody in India.

AT&T is notorious for receiving returned product but not updating the proper accounts and just charging for it anyway. This has happened to me for the third time!! I had to backtrack and get the tracking number and the proof of delivery information from UPS and give it to AT&T three weeks ago and my account is still not fixed!! Now they have the audacity to charge me for another month without giving me the proper credits. As the consumer you are forced to pay for it upfront and they will get their money and it takes months for them to fix it. Ridiculous!! I have been with them for over 30 years but the continued incompetency is just too much to keep taking so I will be leaving!! Word of wisdom: always keep up with the tracking number of the product you are returning because if you can’t prove they received it then you are just out hundreds of dollars!!

I have spent over five hours in two weeks with AT&T tech support because when I dial another cell phone I get the cue "the number that you have called is not accepting calls at this time." After dealing with three different techs the problem is still not corrected. They said it was a phone problem and referred me to Apple (I-phone). Apple ran diagnostics on the phone and said there was nothing wrong with it-that it was a carrier problem. I'm in this endless circle where Apple blames it on AT&T and AT&T blames it on Apple. I truly believe it is a carrier problem (AT&T). The phone is only six months old (an I-phone 14) and still under warranty. I bought it from AT&T and am not getting the service from them for which I am paying. AT&T, you need to stand by what you sell. I'm in the process of exploring my legal options and review on as many sites as I can access.

Today was not a good day working with AT&T. My service was cancelled because the billing did not debit my account like it should have. Therefore my service was cut off. I lost my auto payment status. They could not reinstate me and I would have to start paying without the discount. Their text messages would not even come thru so I could change my pin#. I called three times. I finally had to go to a store. They were no help whatsoever. Very deadbeat office people. I then drove to another store a long ways. This person said I would have to pay full price. I feel like these customer service people really are not concerned about your problem. This is what bothers me the most. The billing procedure should refund me. But they will not. Still don't know if I'm back on autopay. This is just so irritating and very frustrating.

I have been with AT&T for 20 years. The service was good up until about a year ago. Now - AT&T is a scam. We had insurance on our phone and it was lost. They did not give us an option to get a new phone even though we had insurance and we reactivated our old phone. When we realized we had insurance, they would not help us saying - we don't have anything to do with the insurance - even though we pay it to AT&T on our bill.

My bill went up quite a bit one month. Waited for 30 minutes to talk with someone. Not sure who or where they sent me to talk with someone, but could not understand the person good enough to ever figure out exactly what had changed. Got frustrated and hung up. Maybe that's their plan.

I've used AT&T before and was upset with their service and their pricing so I had switched to another company. About a year later they called me, a sales call trying to get my business back and I talked to a person and set up a plan with a phone and then when I got my first bill it was nothing that we agreed upon. I didn't get my credits for the phone. They had my payments at over $100 when it will only supposed to be about 75.

I would not advise using this service especially bundling with DirecTV or internet. I have spent a good portion of my day because they created another account to ununify my acct from DirecTV and they say I still owe money on the new account they created. Yet the old acct I am due a refund. All they care about is the dollar. The entire experience was awful. Save yourself the trouble and go with another provider as I will be.

I am so disappointed AT&T, I will definitely move my wireless service somewhere else. I had switched banks and went to pay my bill. Accidentally used my old account number but turned around and use my current account number. They processed the payment no problem then I get a notice that my bill was not paid and did not go through the bank. I told them I did pay with my other account and the payment was made. They told me that payment went to the NEXT bill, and I am currently past due. Stupid, how do they know I will be around for the next payment. So now my next payment is done but my current payment is past due. Even customer service said it sounds stupid. I am a senior citizen with SSI, I do not know how this company can operate like this. I will pay and I am gone and will let others know how you operate. Very, very upset about this.

This phone service with AT&T is the absolute worse service ever. Cuts in and out across this country traveling with AT&T and never ever had any issues with Verizon. Verizon is the Absolute best carrier of any. My family made a mistake switching cause a guy knocked on our door begged us to switch. Don't switch from Verizon to AT&T. You can't even hear a full conversation while talking on the cell phone.

You don't want AT&T. My service picks and chooses when it wants to work and our wifi signal doesn't perform as seamlessly as it should, they do not honor the payment arrangements they set, they charge random fees that you have to call to get an explanation for and the representatives are not helpful. My husband and I have been with AT&T for the last 8 years and it has only gotten worse. We have finally decided to try another carrier, GOOD RIDDANCE!

They have the WORST customer service I have ever encountered. Everything is a nightmare to try and deal with. I am cancelling all of my Business cellular lines with them and will never do business with them again. I highly recommend staying away from the get go.

I was in need of a new charger for my phone since my sport bag got stolen with the item there, there is no way I can charge this phone now, went to a store me to look for a generic charger, I was willing to pay something, they wanted more than 60.00 dollars!! A reason to drop ATT.!

You gotta be kidding me. Giving this horrible company more than 1 star. Before the contract sign I was going to pay **, after signed it, “**”. So many calls trying to resolve my problem at the beginning but they never did. After so many disrespectful customer dropping my phone calls and not resolving my problem. Now I have $4 k of billing. I try to give them back all the devices, but they didn't accept. How in the world this company still surviving in the industry and lying, deceiving customers? I try submit my review without star but it didn't allow me.

Horrible, just horrible. No other words to come to mind. We were told by the door-to-door salesperson that AT&T would cover all the switching from T-Mobile. Well, the first bill came, and it was over $400.00 when we were told that our bill would be $118.00. Called the salesperson, he stated the bill was correct, but the bill would be $118.00 the follow month. After that shock, we received a bill from T-Mobile for over $600.00. We called our salesperson again and he told us we were supposed to call T-Mobile and cancel and close the account. We were never told that, and the salesperson even stated this within a text to us.

AT&T is absolutely horrible! Don’t do it. I recently signed up for service and was quoted $156 a month, and I paid my taxes and activation fee before I even received the phones. My first bill is over $500 with recurring bills well over $30 a month. I received an email stating they were changing the terms of my contract, so I called several times, could never speak to a live agent, so used chat. They assured me the bill would be corrected (I even took screen shots of the messages) and nothing was corrected. Absolutely awful experience! And now I’m stuck paying a bill 3 times the cost of my service with Xfinity. Not only that but the service is terrible! Calls constantly drop and my phone switched to roaming in the middle of town and even at home. Worst decision of my life! I’ll also be checking into my legal options as this is not what I signed up for.

After 20 years with ATT, I made the switch to Tmobile for better reception, unlimited data and better pricing in NYC. Mainly, the customer service on ATT online is horrible. Regular wait times of 30 min+ to resolve a refund after canceling service, and still not resolved. Told by customer agents to resolve a refund issue at one of the brick and mortar ATT stores, only to be told that that directions were incorrect and that I need to call ATT 1800 number, for which I have been waiting for 40 mins... and counting.

On March 22th, 2025, while I was shopping at the Walmart store in Germantown of Maryland, an AT&T sales representative approached to me and asked me to switch my wireless carrier from Verizon to AT&T, because AT&T and Walmart have a big discount promotion. She said with this discount promotion I only pay $86 for five lines, and I got four free new phones if I trade in my four old Verizon phones, and AT&T will pay for whatever left on my Verizon phones. The monthly bill around $160. If I sign up for auto pay, I will get $20 discount per line, which mean I only pay around $60 per month. The data plan is similar or better than the data plan that I was having at Verizon. I agreed and signed the contract. After I received and activated the new AT&T phones, I have mailed my old Verizon phones to AT&T. Guess what? AT&T sent me the $780 bill instead of $160 bill.

Beware of in home reps!!! My internet was down so had to call to get fixed. In home rep came at same time with repair guy. Scammed me! Told me my bill would a certain price and it has been a nightmare every month since. My bill is over 100.00 more than what I was told! We have 4 phones. He never once said, "Are your phones damaged." We had one with damage on back but wasn’t told this would affect price. Matter of fact I asked him and he said it wouldn’t matter! All he cared about was getting four new customers. After that I couldn’t get in touch with him. I did have some help with his boss but then he quit responding as well. I was with Verizon for 25 years and regret switching. I will be going back to Verizon as soon as I can! ATT has terrible customer service and in home reps who scam customers!

Service ... BAD, NO signal even in a big cities, now they come with something they call "TURBO" or something but... obviously we have to pay extra.... After giving a second chance to this company, I just wanted my commitment to end to leave this and never comeback again, the only good thing they have good is the customer service, but that doesn't fix the real issue.

ATT is a bunch of scammers authorized to steal you money. They discontinued your equipment and just sent you an email. You find out later and call and they only increase your bill and never sent the extenders needed leaving part of the house without signal… Total disaster, that's is why 5 start only have 200 and 1 start reviews have more than 5000!!! Jhon Stankey it's time for you to jump into this if not your att worldwide will be eaten by another big fish like T-Mobile or Verizon.

As a healthcare professional, I had a Very poor experience at this location and with ATT wireless customer service on the phone. We traded my iPhone 11 at this location. They not only didn’t pay us the $65 but refused to give the iPhone back upon our request. We canceled ATT on 4/7/25. I waited two months to get my $65 back. They also billed me for an entire month in April. Today after the fourth or fifth call the manager said that we will not receive any money from AT&T, not the trade-in and not the overcharge for 15 days after I switched, since we canceled.. The previous person had told me that we will receive a refund as a credit card or on my attached bank account.. ATT leadership is outrageous!!!

Has a terrible experience with AT&T sending my replacement phone to the wrong address. Called them after noticing tracking information said the phone was delivered but nowhere to be found. They said they sent the phone to the wrong address. I paid tax on another phone to be shipped to the correct address. When I checked the tracking information on the 2nd phone, it stated the wrong phone was being sent. I spent at least 3-4 hours on the phone with AT&T trying to get this problem worked out. AT&T wanted me to pay taxes on a 3rd phone, so they could try to fix their problem by sending me a 3rd phone, that apparently I am going to pay for. I refused to pay the taxes on the 3rd phone, because I felt at this point AT&T should have stepped in and did the right thing.

If you are thinking about AT&T Wireless DONT! Worst Customer Service I’ve ever had!

I’ve been an AT&T customer for over 30 years. The location where I live has poor cell tower reception. They have provided me multiple microcell towers over the course of 30 years to boost my reception. My recent Microsoft tower failed when I contacted AT&T. They said I can buy one, but they will not replace it. I find this horrible customer service. I would not buy AT&T if this is how they treat customers of 30 years. They set a precedence by giving me multiple cell towers over the course of 30 years and now all of a sudden they say no and I’m stuck with poor reception.

I switched my family over from T Mobile about 1.5 years ago when we needed an upgrade in phones. I was on an old plan but I had no option for upgrade. We each got new phones with trade in, and were offered rebates to lower my monthly bill. I should've never switched, coverage may have gotten better slightly, but not much. In the 8+ years I was with T Mobile they never raised my rates, AT&T just raised my rates again for the 2nd time and I am stuck in a 3 year contract. I wouldn't recommend them or refer them to a friend. I should've just paid to upgrade my devices and been done after 2 years. My 1st AT&T bill was $100 more than what I was paying for T Mobile and the rates have climbed since.

First of all, the prices are outrageous. I save at least $90 with other providers for same services. Exactly the same. Secondly, sometimes I lose connection entirely. It says my phone is not registered and I can only use emergency option. The customer service is a nightmare, to get ahold of someone you have to talk to robot that often doesn't understand you at all. Right now I've got a call from the customer service, they said they'd connect me to a representative in 1 min. I am still on hold 34 minutes in. If that's your way of you to say you never want to see me as your customer again, you have succeed.

I went to order a new phone and switch service to AT&T. Went through the whole process and then with no warning whatsoever I get an email saying they canceled my order. There was no explanation and no way of contacting them to find out why. They want you to use their AI chat which is useless for everything except maybe "how do I make a payment". AI is wrong 99.99999% of the time and the rest of the time it can't understand your question.

I contacted AT&T mobile to move my brother over to my account in March. The rep assured me that it would not be a problem and that it would only increase my current bill by $60.00 to port 2 lines from Spectrum to AT&T. She held on the phone while I contacted Spectrum, I went back to the line with the rep and she told me that for one of the lines since it was a balance I had to get a new phone. I ordered the new phone and told the rep several times that both lines had a balance. She told me that she was able to port the other line and sent me a sims card to insert in the phone. I was told that I would get a visa gift card to pay off both phones. Well because the 2nd line had a balance and they could not get the phone to work I had to get another phone and a new line. So guess what? They did not tell me that it disqualified me from receiving the visa gift card to pay off that line because the line had to be disconnected.

I purchased two phones due to a salesman coming to my door. He sold AT&T cell phones, DIRECTV, as well as kinetic Wi-Fi as a package deal. To be honest, I really didn’t care for any of the services, but AT&T cell service was the worst! The cell phones arrived within 2 days by UPS. It took an act of congress to set up the service. When I realize the high cost of the phone and what I was gonna pay for that service without covered streaming apps such as Apple TV, MLB network, Netflix, or NFL product. Which I was receiving for FREE (or already included in the price of my low monthly payment) w my original cell phone carrier.

I just got service with At&T in March. Got a phone Pixel 9. On the 3rd or 4th day of having the phone it would turn off and not work for days. On April 19, the phone stopped working, completely. Took it to AT&T store. They couldn't help, they suggested I take it to ubreakifix. Here it is May 1 and I still don't have my/a phone. Google seems to be dragging their feet on providing them with what they need to fix my phone. I have been without a phone a week and a 1 day.

Customer service at ATT store Sumter SC was exceptional. The manager Tina is special. Thank you for your kindness. It would be great if other stores took note. Looking forward to a lengthy dealing with ATT.

I left Verizon Wireless a little under two years ago because they wanted to use my debit card for auto pay. I went to AT&T where they said I could use my credit card for auto pay. Within four months they stated I had to change to a debit card or my rate would go up 5 dollars per phone. Now they want me to give them my routing number and checking account number or they will again raise my cost 5 dollars per phone. Shadiest company I’ve ever dealt with. I will be buying out my contact never to return.

Nearly 14 hours worth of chats just to order and activate new service. An error on ATT's part in every step of the process, and correcting all the problems takes forever due to an app and new account setup system that seems to be straight out of 2010, and agents who don't speak English well and don't read the details that are given and need everything repeated multiple times, don't actually understand the problems, just read from a teleprompter.

So you have a Data Breach, give us a $5 credit and now you're taking away the &10 promotion for debit card / credit card autopay paperless billing just for us to give you OUR BANK ACCOUNT INFORMATION to keep the saving. This company has proven our information is NOT SAFE with them.

We have been with AT&T for over 20 years. We have been screwed out of so much money due to every time Adeline. Or switch something on it. They take away your bonuses and your credits. For instance, we went into AT&T store in Lyndon, Utah, we bought a phone. 2 phones, they told us all these things were free and lo and behold it. They were a lot more bail. Then we find out a year and a 1/2 later which is my fault. Cause I did not pay attention to what they were charging is monthly. Have it insurance on our phones. Which?

We signed up for ATT through Costco. In less than 60 days we returned to Verizon. The entire process was the most stressful thing. From getting a phone that didn't work, 1 of 5 phones, to the customer service, waiting on the phone to get to speak with a rep and the return of phones. Everyone gave us different instructions. It has been a very stressful process and we are still working through it. Never again.

AT&T literally stole almost $600 from my bank account! They refused to give it back & lied several times during the phone call to customer service! I don't even have their equipment & I have no wiring in home. I went with Optima & have great service, they're ethical and they don't steal money.

Bought a new Samsung S 24 ultra February a 2024. They had a promo going on any Samsung, any condition, $1000 trade in. That was 14 months ago and I still haven’t received any credits. Be careful. They don’t always honor the trade-in promotions and that’s fine. After being a 17 year customer it’s time for me to move on.

Do not use their service. They have no logic and do not offer good customer service, I changed my account from a house phone to cell phone to keep our number when we moved out of state. AT&T sent us our final bill and our first bill to our new address for 2 months in a row. Then they started sending our bills to our old address, I am sure it was just a mistake. AT&T Customer service manager informed me that they do not make mistakes, and I must have requested this change and regardless of how it was done I still have to pay. Yes, I am so stupid that I do not know where I live, so I changed my address to my old address. What logic.

Service is unreliable and inconsistent. Very easy to set up but unfortunately horrible compared to other options when it comes to service. Also, if you try to cancel your service you have to cancel through the specific customer support that you have your service through (I have AT&T Air).

After reading all the negative reviews from people who have been or have just opened an account with AT&T. My wife and I have just opened an account with att. Now this is astonishing. Because I can’t even call my wife on her phone or vice versa. Not receiving any connection in our home, and then I have wait for 30 days for transfer PIN number, because I started service a few few days ago. And then I know what they’re going to do, they’ll tag me for a month's service. TERRIBLE.

ATT service is abysmal for the most part anywhere you attempt to use in the US. Even worse is they continue to deny multiple data breaches over the past years that have caused customers many issues with credit. When you do finally get fed up enough to leave they will hit you with final bills that are multiple times the amount you actually owe. Just save yourself the trouble and don't use them.

I have recently switched to AT&T wireless (from T mobile) through Costco and regret it very much! First, they sent us an iPhone with wrong memory size. When I called their customer support, after a LONG wait, they said I need to call back aftet 48 hours. On my second call, they said I need to exchange it to a right device. So I ordered another exchange only. Then from their confirmation email, I found they will ship it to a wrong location!

The WORST customer service I’ve ever experienced. They could not resolve my simple issue of a refund. I tried a phone call to customer service, the wait time was 24 to 30 minutes, used the website, and the Chat but didn’t understand my issue, live chat was no help at all!

This is my second time trading in my cell phone...The worst company...They charge you more for 1-3 months for your trade in until they...They get caught up??? The last time I went through this I was never given the credit!!! I wrote a letter to the VP of Operations. After 6 months, finally received notice that I was correct and I had overpaid. Now I’m going through this again....Why, why, why????

Sorry this is long but if you have ATT you may be interested. I've got a good one for you! So we start having issues with our landline thru Att this week. Call. Put in a ticket. Can't receive calls. The guy tells me they want to discontinue those types of services so depending upon the problem they may or may/may not fix but if they do will do so by end of the day. Evening comes we can't receive or make calls so I put in another ticket online about outgoing call issues. We only really keep the services because of our alarm system which came with the house. No fix by end of day. Next day a very not nice repair service person calls our cell phone and says, "We will not fix because we received a work order from Verizon to disconnect you because you were making them your service provider." Never ever. She said call them. We did and they had no record of such a request from us or to att.

We went to Costco and the sales person there talked us into going with AT&T. He said that our bill would be almost the same price as Verizon, that it would even go down in a year, that we'd get our phones for free (only would have to pay taxes on them) and that we would get my teacher discount even though we were putting it under my husband's name. Yep, none of that happened. Our bill is almost $45 more expensive than it was at Verizon. We're paying for both phones each month (we could have gotten them for free with Verizon), and the teacher discount did not work under my husband. I had to be the primary on the account. When we called the sales people they said we would have to wait two months to change it into my name. The person quoted me a price of $131.00 on the phone for what we'd be paying. That didn't happen.

I'm an ATT customer since 1998, even before it split in two companies. Sadly, I'm leaving ATT for Verizon because of the terrible service that ATT is providing now. 1) The prices become unjustifiably high. In comparison, Verizon gives me the same plan twice cheaper. 2) It's virtually impossible to get through the customer service to speak to alive representative. 3) About ten years ago, they have literally forced me cancel my unlimited-data plan and switch to the more expensive one. 4) Their deliver partner (UPS) has never delivered. Literally, I always had to get my package myself.

A longtime ATT customer here of over 30 years. Their prices have always been on the high end and now it seems they are getting even more greedy. They want your bank account info in order to get an auto pay discount. They never required that before. I switched to Mint Mobile today and pay less than 1/3 a month of what I was paying ATT. It’s a shame their greed has driven a long time loyal customer away.

Latest brainchild of AT&T (Cricket Wireless) to stop supporting email-to-text messages. Incredible! I wonder who was behind this dumb decision? I have been with this company for a long time but I will not accept been negatively affected by this misguided decision on their part. Needless to say I am actively looking to switch carriers and once I "jump ship" at&t will be in my blacklist forever!

I wish I could give the AT&T store in Springfield, MA 0 stars for my recent experience of trading in my old ATT phone to get the newer model. I specifically chose a Sunday afternoon to go into the store as I was told it’s the slowest day. Waited 30 mins for a sales associate whom took 3 hours to process my old phone trade in to a new phone. He built up the current smartwatch promo which I decided to buy per the associates LIES of the features it had! The associate offered to transfer my line to a business account once he found out I ran a business which took 2 hours.

ATT outright LIES to Secure Contracts. i.e. "Yes, sure you can Bundle" and instead of 1 Bill for Cell, Landline, Internet and TV I am now Paying Top Dollar on 3 Separate Bills. ATT Locks you in and Forces you to pay off your OVERPRICED PHONE by ridiculously DRAGGED OUT INSTALLMENTS. I Paid for Cloud for 16 months and Never Used it (9.99 per month) and they would only Reimburse me $30.00 of what I Overpaid to them. Always Something with this Company. Too many other Good Companies out there. Strongly Do NOT Recommend.

I wish I would’ve read the reviews before starting mobile service with AT&T. I was lied to and given inaccurate information throughout the entire process. Today was the last straw when I was hit with a bill for $228 for one line. I was told my bill would be adjusted because my trade in was not processed yet. Lied to get me to get the service! I’m so disgusted I got hoodwinked into leaving Spectrum for AT&T! My bill is supposed to be $89.The math ain’t mathing! If you are considering AT&T, don’t! They will never have me as a customer for anything else after this!

I’m extremely frustrated with my experience with AT&T. I signed up for a monthly plan, but was charged far more than I was originally told. When I questioned the higher fees, I got no clear answer and the charges just kept increasing. To make matters worse, when I tried to cancel the service, I was told I still had to pay extra fees to cancel. This feels like a scam, as I was never informed about these hidden charges when I first signed up. I feel completely misled and taken advantage of. If you're considering AT&T, be cautious, because my experience has left me disappointed and angry with how they operate.

Beware of AT&T prepaid. I recently switched my wife's phone over to AT&T. I set up the prepaid account online and requested to port her number from Verizon to AT&T. I filled out the account number and transfer pin. I was told that the porting would be done as soon as I activated the sim. I received the eSim card in the mail with the number ported. I activated the Sim and when finished was given a temporary number. I contacted AT&T customer support to get the Verizon number that was supposed to have been ported. I had already prepaid for the entire year, $300.00. I was told that the temporary number was not in the same service area as the number I wanted to port so I couldn't port the number. The only way to port the number was to set up a new account to get the number ported.

I returned 2 phones. Both with UPS tracking #s verifying both were delivered. ATT claimed 1 of the phones was not received and billed me. The problem began when I called customer service. After providing both tracking #s and a hour call they said the #s are invalid. I asked to speak with a manager and was blocked. Thank GOD I bought the service through COSTCO. Within minutes they verified the return and called ATT and a refund was processed. Lesson learned: do not buy direct from ATT. If I had I would have been screwed.

ATT is a nightmare!! Discounts mysteriously disappeared. Phantom charges mysteriously appeared. Save yourself - this company is disingenuous. There are much better choices out there. If there was ever a company that subscribed to the strategy of "caveat emptor," this is it.

AT&T has been a nightmare to work with. This started when I stopped in a independent store on Sunset Dr in Waukesha, Wisconsin. My cellphone was broke and I was eligible for a update. THey talked me into a Apple i14. Top of the line they said. This may be if you work in a office. I am a mason contractor. Meaning I work outside, get very dirty. Working with the elements of of outside, extreme heat, dust I found out this phone had issues to what I work with. On the same day, they talked me into fiber optic it was now available in our area. I was using AT&T for cell service for 15 years and Spectrum for internet about the same time. Yet back them Time Warner was my provider. Much better than Spectrum. On this day they were talking about Streaming, games,. Stuff we do not do. So after signing up for fiber optic and had an installation date. I left the store.

This has to be the worst of the worst of Wireless suppliers. Customer support is nonexistent and they can't even get the simplest things right. Going over to Verizon like everyone else I know. ATT is horrible.

I ended up with AT&T due to my service not working for only one phone. Went it, it took 4 hours to switch us over. My son and I had somewhere to be and it took a long time. The person who took care of us, didn't know what they were doing. Started me with 2 accounts, that I had to cancel. They still charged me for both accounts. Messed up which phone was connected to which account, even though that phone was the only one in use for that account. Wouldn't unlock the phone they mistakenly connected to the wrong account, and I had to buy a new phone in order to get away from the poor customer service I received. It was a mess. The phone we bought, and A15 kept trying to burn up, because it didn't come with a charger of any kind. The whole thing was a mess. Never again!

Since the middle of last year, my condo has been trying to do something very simple, update our key entry system which relies on AT&T. Something that should have taken a couple of weeks has turned into an 8 month ordeal. We discussed the options with the rep, signed the paperwork back in 2024, heard nothing from them for months, then they tell us they have us on the schedule for late January 2025. When I asked the rep why it took so long, his answer "be thankful you are scheduled".

RIPPED ME OFF. AT&T travel experience: Traveling out of the country on a one week cruise. Like a good traveler I called AT&T 2 weeks PRIOR to my arranged travel dates. I told the representative my family's complete itinerary. The places we would stop and that we would be at sea. I told the rep we would also have onboard full data packages but that we did not want to have any surprises with our cellular bill when returning. I needed two cellphones to be able to work while in a one week vacation in the Caribbean over the holidays. Doesn’t seem that difficult! They told me we need out of country service AND cruise service and the cost for this would be $100 each service per phone. Ok, in simple math that’s 2 services at $100 each = $200 per device. Great. $400 pre trip to have two unlimited cellphone coverage and data on this trip. Upon returning home from travel our cellphone bills ended up charging us $2,000.

I signed up for AT&T internet services in January 2025, during which I activated a promotion offering 40% off a headset. The promotion promised I would receive a link to purchase the headset within 6 weeks. However, after waiting for the promised time, I didn’t receive the email. I contacted AT&T support multiple times, and each time I was told to wait another 2 weeks. After several follow-ups, a representative even assured me that “I assure you, you will not have to reach us again for the same” and that the issue would be resolved within 7-10 business days. Despite all of this, I have still not received the promised email, and the issue remains unresolved. AT&T has failed to fulfill its promotional promise and has provided no meaningful solution or follow-up. I am extremely disappointed in AT&T’s customer service and their lack of accountability. I do not recommend them based on my experience.

AT&T phones and services should be incinerated. They are the worst of the worst cell phone service. Phones are Grade Z. I can stand next to a cell phone tower and they service still doesn’t work. I would give them a negative trillion stars if I had the choice.

I wish I could rate them even lower. We were AT&T (SBC, then another name I don’t remember) customers prior 1886. We first had phone service (back when everyone had a land line) then we added cellular in 1998. Added internet. Added direct TV. We were fully invested in AT&T. We became discouraged when large price breaks were offered to new clients. As an older account we’re weren’t eligible for the price breaks. First we changed our internet to another company. I had a router and they said I could send it back and wouldn’t be charged for it. All that needed to be done was print a return label and mail it in. I waited for a return label when it didn’t arrive (via email) I called again. Again it didn’t arrive, instead I was charged $70.00 because it wasn’t returned. I just gave up.

Yesterday I was around eleven mile John R area and could not use my phone. I had three, four bars and could not use my phone. Very embarrassing. NEVER had that problem with Verizon NEVER. Yes I restarted my phone and same thing. Lower price means less service I guess.

Horrible phone company. They sent me a free phone. I get the phone. The battery pack burned on the inside. They tell me I have a 10-15 day warranty which is ridiculous. Not enough time to see if the phone works properly. My phone caught fire within itself. Battery pack melted into the phone. Thank goodness my phone didn't catch fire. The phone on the outside perfect condition. No water damage, cracks, nothing. I'm livid they sent me a defective phone. Now they want $29 for me to receive a new phone. Never again!

I cancelled my AT&T account as their service is beyond bad! How this company remains in business with their service is beyond me. Their international service is beyond bad. No one knew what they were doing and finally I changed to T-Mobile.

I feel AT&T wireless engaged in a bit of bait and switch when my first bill was double the amount I was told. I had to contact them multiple times to receive the rebates I was promised and at the end of the day the cell service was terrible. I was told I could cancel the account and pay a prorated amount only to receive an enormous bill for the full month. I use a low cost carrier now that is far superior than AT&T at a fraction of the price. Save yourself the hassle and avoid them.

I have been with ATT since the days of Cingular Wireless. On a good day the signal is one bar. I called customer no service and after running cell tower tests they confirmed I needed a cell booster. They were happy to send me one if I paid to resolve their problem. Being a veteran I received a small discount. After discounts my watch cost was 8.50. When ATT added taxes and their made up fees the cost went up to 13.50. The company is all about made up fees. Fast forward to my visit to T Mobile store in my local Costco. I was given 3 iPhone 16 pros no charge. In addition Netflix Apple TV plus and Hulu no charge. Between trade in money back and Costco cash cards along with new customer rebates we are talking about 2K IN REAL MONEY BACK.

If there’s any possibility that you might run into hard times, do not sign up with AT&T. They will not help you and they do not care. Forget about extending a payment just 3 days. They will shut off your phones faster than you can blink.

I have been using AT&T for about 20 years. Their prices and itemized fees have made their cost through the roof. I have 6 phone lines, I cancelled 2 and that cut my monthly bill down by only $40.00. That is not acceptable. I will be finding a new mobile provider starting right now. Who has money to throw away and we’re being price gouged. Thank you AT&T for ripping me off for so long.

I had my email app problem solved by Michael at the Hamburg AT&T store. He did an outstanding job solving my problem that 3 other technicians could not do. He gets an A+ from me, I hope he gets promoted to store manager!!! The issue was with the Yahoo email app on my phone which after 8 years and 4 different phones stopped working. I explained I was a 35 year customer of AT&T.

I recently gave in to pressure and upgraded my phone through AT&T during a trade-in promotion. Even though my trade-in was accepted and was supposedly in grade-A condition, I ended up paying over $300 up front in “taxes and fees.” To add further insult, even though I was assured that I would be getting a $28 credit each month for my trade-in, by overall bill rose over $40 per month! When I called customer service for an explanation, it was explained to me, using “AT&T math” that I had previously been on an old AT&T plan, but that when I fell for their “free upgrade” scam, I was automatically moved to a new plan. Yep…same crappy service, but a “new” plan. BUYER BEWARE!!!

DO NOT DO BUSINESS WITH AT&T. Run like your hair is on fire. Tried an AT&T phone for a few weeks, service was worse than a cup and string. Returned the phone. They sent me refunds and then months later they set up recurring charges on my credit card for a closed account. When you call them you're put on 30+ minute holds and then get someone who is not fluent in English. I called my bank to stop the payments. Spoke to them. They said I had a zero balance but can't send an email or text to a non AT&T phone. They were supposed to be mailing a statement with a zero balance. Nope. I get an email a month later stating now the bill is late. Are you kidding? WORST MISTAKE I EVER MADE WAS TO GIVE AT&T A TRY. LEARN FROM MY MISTAKE. HORRIBLE SERVICE. FRAUDULENT CHARGES.

I have been a customer since before it was AT&T. Over 20 years. Each year they seem to chip away at my confidence. Pros: good coverage. Cons: Everything else. My elderly mother went into one of their locations to get a new phone and I told her to let me know what the increase in my bill was going to be. She told me the sales agent told her NOTHING. He switched my plan and we were to have the same service for less. My bill went up by over $100 a month even after I canceled all the extras he tacked onto the bill. He added the Next Up and insurance without asking me (she probably didn't know better but to sign for it). He sold her $234 worth of accessories! $234!!!! ACCESSORIES!

Worst phone customer service ever!!! Try to fix a problem after 5 hours with no results. No one wants to help. They just keep transferring to other people where you have to start all over with your problems. We canceled all our orders and we're totally disgusted.

I went through the entire process of purchasing a plan, including operator migration. Everything was approved, and while I was waiting to receive the device, the operator canceled the entire process without prior notice.

I called to check about switching my 4 lines over to ATT, I told the rep Taneesha that I have balances on a couple of my devices and she told me, "Since we want people to transfer we will pay the balance on your devices." I agree to switch then my phone gets locked and when I called att they tell me, "No we do not pay the balance." Now I'm here with no phone working and they aren't too keen on helping me either. Very horrible experience. I do not recommend for anyone.

Worst Company Ever! I spent months trying to transfer my husband’s phone where we would ACTUALLY get a bill. It has taken months! And then when we finally get to where we need a transfer pin they LIED to us as well as tried to lock a phone we have already purchased outright from BestBuy. Once we got everything transferred we are still fighting to get his original number moved over because again they don’t give you the right transfer pin! DO NOT DO BUISNESS WITH THESE CROOKS!

The amount that they tell you with all the fees will not be accurate. They can mess up on your bill and still over charge you and expect you to pay it. I will never get another AT&T phone after this. I’ve been on the phone with them since Christmas about this and still never got it resolved.

AT&T used to be a reputable wireless company. Over the years they have become a predatory. They offered to give me a certain amount of money for a trade in. My bill then went from $80 to $100. They have no senior programs for anyone who doesn't live in Florida. This is ridiculous so is it only for ** people, the old retirement community in Florida? Now they tell me that I was locked in for 3 years on this one phone. I've never heard such nonsense. I'm paying off the phone and leaving. This is ridiculous. Now I have to pay them $500 but anything to leave this rip off company.

I changed my phone service provider from T-Mobile to AT&T, after a sales agent assured me of AT&T could lower my bill of 450 a month to less and receive new phones, however that did not happen. My first bill was 890.00, I was furious thinking I was getting a better deal. (NOT), I spoke to several agents, and one told me I could lower my bill by sending in my old phones, and that I had 45 days to do so because I ordered them during the holiday, I was told to go to their corporate store and they would be able to send the phones in, however after speaking with a salesperson at the store he said, "I needed to call the 611 number to get the extension for the 45 days."

Can’t get coverage in my workplace. Can’t call, text or receive calls or text. So, I have to go outside to get a signal while my Verizon coworkers get service everywhere in the building. Do better AT&T!!

Shifted to a different phone carrier one day after billing cycle closed. Paid over $200 for a month of service that we did not use. Latest statement shows a refund for my phone, but nothing for wife phone. Called to clarify the issue, but had to deal with an idiot who could barely speak the English language and was unable to provide any assistance. Could not be transferred to any other agent or manager for assistance. I was told that I had to resolve the issue with the nearest ATT store. Now I clearly understand why there are so many unsatisfied customers and "1" for review.

On Tuesday of this week I went to my corporate AT&T store in Valdosta Georgia shopping for a phone. I was greeted by a manager who call himself Sean. I told him I was on a limited budget and he offered me a planner for $50.99. He also told me they had a ongoing special right now where I could trade in any Samsung Galaxy phone and get $1,000 credit to use towards a new phone. I asked him like 50 times if he was sure. He said yes. I asked, "Can you port my number? I have my number now for over 15 years and I would not do the deal if my number cannot be ported." He said, "I guarantee you the number will be ported over." I said, "Go ahead and let's do the deal." He did the deal and he was having a problem porting my number over. He said give it a couple of hours and the porting will come true.

Horrible experience. I went the store to get new phones. I agreed to a new monthly price. When I returned to bring back my old phones, the price was completely different. The person there was unable to help me. I was forced to spend an hour on the phone talking with a representative and then a manager to finally get a tiny bit of a fix. Then when I got my first bill, it was completely wrong. I was so frustrated; I filed a report with the Better Business Bureau and then got a actual phone call from an AT&T executive named Tiffany. Who proceeded to have an excuse for everything.

This is a horrible company. They will hit you with fee after fee after fee.. The app constantly glitches and crashes support is useless. I would never recommend to anyone to use them for phone or for internet.

Scammers! We’ve upgraded 4 phones with the trade in offer over the past few years. Every time it has been a nightmare to get the credit for the trade in phone. It takes a year and multiple, hour long phone calls to get the credit to the account. The current one we are dealing with was resolved in September but we still haven’t received credit and it’s now February. A 2 hour phone call with overseas customer service and they say it will take another week to get approval. Manager named “Marcus” could not answer what the approval was for even though he admitted they received my trade in phone. We’ve been customers of AT&T for 25+ years but we are ready to switch and cancel our fiber internet with them.

ABSOLUTELY TERRIBLE! DON'T DO IT! GO WITH SOMEONE ELSE!!! GO WITH ANYONE ELSE!!! The quality of your actual service (connectivity, etc.) is great--but IT'S NOT WORTH IT!!! This is the worst experience I've ever had with almost any company of any kind regarding anything in my entire life! THEY COULD CARE LESS ABOUT YOU, WHAT YOU'RE SUPPOSED TO BE PAYING EACH MONTH, OR WHAT YOU THINK OF THEIR SERVICE!

I would not choose AT&T again. It was my grave mistake to go with AT&T. Please think twice before you go with AT&T. I have been over the phone with customer service for 35 minutes just to talk to manager and still didn't get solutions.

Don’t waste your time with AT&T. After being a loyal customer for nearly 4 years they have mercilessly screwed me over. Service wasn’t always horrible, but I found myself stranded more times than not because my service went out. I ordered a new phone, at the time it was new, iPhone 13 Pro Max. And my phone came glitchy and not as great as other iPhone 13s especially on calls and the speaker in the phone. And now I’m getting charged for two bills, one month I didn’t even use and the worst part is AT&T employees told me it would cancel free of charge. Now I’m stuck with a $200 phone bill because they decided to lie to their customers. And if was not uncommon to see my bills raise in pricing almost every month after starting with them, even after the plan I had the whole time became outdated a year into the service. Very unsatisfied as a leaving customer and I won’t ever be returning.

I was not happy at all with the AT&T wireless service. I would constantly drop calls while driving and my wife had no signal at all inside of her school. She had to leave her office and go outside to get little service to receive and make calls. I feel that I was ripped off and was not happy to pay my last bill. I felt that AT&T owed me a refund for the terrible service that I received since my family had the plan. Not happy at all with AT&T.

DO NOT BUY FROM THEM!!! I got stopped at Target to save money by one of their reps. They falsified the contract details and had me sign a contract with details about a phone I didn’t own to trade in and told me on the back end that not only was my bill going up over $100 that now that they have the accurate information about my trade in phones I owe about $900 per phone.

I've had AT&T for a while. They do offer a lot extra protection and insurance that helps out!! But I do have a lot to say about a company that has never answered me back on never receiving some promotion promises. Plus felled installation dates for internet. Through that process, I had one salesman to another lady and too a third try to sell me the same internet at prices that varied between $35!! I had to get over 4 phones in the past 4 months. Because of calls being forwarded to someone's phone. My family told me, "Why is this girl answering your phone and not you." By this I missed important phone calls.

We switched over from Verizon to AT&T 4 months ago. We were locked into paying $159 (after taxes and fees) and for the last 4 month, we have been over charged well over $1000. Part of the promotion that we took part of , was for 2 iPhones, and 2 Apple Watches (which was a bogo deal) well needless to say, that was not the case. Which month were charged anywhere from $250-$500, and the month of December we were charged TWICE with different amounts. The customer service is an absolute nightmare. Spending hours on the phone only to never have anything resolved. The customer service that employees are able to call in a use is terrible also. We were at the store with the store manager during one of our many calls, and the reps were nasty to the manager right in front of us. Absolutely mind blowing and does not set a good tone for this company. Wasted 4 months of time and money on this company. Should’ve never left Verizon.

Terrible experience with trade-ins. I did 3 trade-ins over the phone with representative Pamela on 12/7/24, she explained my monthly fee for the trade in will be $0.00 - because I was going to receive trade-in credits plus I had $500 loyalty credit per line to cover any difference up to $13.88 per month. I verified several times during my call that my monthly payment was going to be $0.00 and that was confirmed by the Rep. When the credits were applied they only did the trade-in credit, and 1 of the lines they did the loyalty credit but not the trade-in. When I called they said that for that line the trade-in box was received but not the phone. At the end, they gave me the trade-in value for that phone but they refused to give any loyalty credits. AT&T provides false information to their customer. Now I'm stuck with monthly payments in all 3 trade-ins for 36 months.

Long term customer of ATT family plan with multiple lines. Victim for both Promo’s advertised ATT did not honor. Cost me lots of money I would not have signed up for on phone upgrade with return of device. Been fighting ATT thru BBB x 3 now over 1.5 yrs to get them to honor the advertised promo. Office of President contacts you after complaint and they say they are resolving and agree and then don’t follow thru hoping you will drop it. They then lie and state they did. ATT becoming famous I notice for Bait and switch. I now am forced to small claims court and attorney general. I will never do business with dishonesty again.

I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan ** at Central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900.

I was a loyal and happy member of the AT&T family for almost 15+ years last year. I had a misfortune of the loss of my phones due to a fire and theft. I claimed an insurance reimbursement and was denied so for the past year I have been paying $140 a month for no use of the phone and the no use of the service I did have the two phones that was lost on the next program. I understand that I still had to pay those phones and I had no problem with that. I suspended my service And still was being charged $140 a month.

Worst nightmare of service I ever received in my life. Like dominoes, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out whose behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day.

On Wednesday, April 17, 2024, 3:26:53 PM, we were given a written quote from AT&T representative Teala, for our business. We agreed on the quote and moved our services from T-Mobile who we had been with for many years. This contract would have our company paying $180.00/month and $430.00 after 24 months. Starting with the first month, June, our bills were $171.38, $688.28, $323.93, $312.13, $337.31, $337.31 (December). We made several calls to AT&T during this period and was told that adjustments would be made, and they would give us credit, none of which happened. Below is a summary, from the representative, of our most recent call AT&T Business Communications <AssistEdgeASKS@amcustomercare.att-mail.com>:

Worst carrier to have. They will charge you for things you don’t have or was not told to cancel and then not want to refund you back or credit your account back the money they took. I wish I could switch carriers right now but I can’t.

Do not use AT&T. Canceled the cell phone within the 30 day Costco period and is in collections for a 2 month service period. AT@T does not care and it shows. Criminal and allowed because the average person can not defend themselves. Do not use AT&T.

The buried wire service has been a disappointment and inconvenience. In Harvest Alabama, our tech was scheduled jan 10th, and it was no call no show. Then rescheduled on Jan 18th, the tech showed up, did not call or leave a voicemail. He said he couldn't perform the work. They originally left a unburied wire across my neighbors driveway and yard. The wire has been unburied for over three weeks.

Even though my Wife's $1800 Samsung Fold 5 phone is under extended warranty, for which we pay a monthly fee, AT&T tech support insisted we needed to buy a new phone and pay a $300 deductible, insisting that ours phone was unrepairable. We knew uBreakifix could repair it, and after having to escalate our complaint, AT&T finally agreed to let us bring in for repair. uBreakifix said it was an easy repair and it was repaired perfectly, in 2 hours!! All for only our deductible of $29. It's a shame how unethical AT&T is.

I am a new customer and I purchased a phone online. My money was deducted and they to canceled the order literally 2 min later. Now I am made to wait 3 days for my money to return. Not to mention they stated they didn't see the order then saw the order.

AT&T has locked my cell phone and refuses to unlock it. Salesmen in-store and customer service failed to disclose to me their policy of requiring service for 6 months until after I purchased service with another carrier but couldn't use it because my phone was locked. This lack of disclosure about the 6-month service requirement has caused me significant distress and financial inconvenience. I meet the requirements listed on their website to unlock it. I requested an unlock but the male tech support refuses, was rude and he yelled at me. The store employees said I will have to purchase another wireless phone. I have a family and have been without cellular service for a week and customer service knew my intention to end prepaid service with AT&T. I've paid for service with another carrier but can't use it. It took days to reach anyone and I had big problems initially starting my prepaid service which, should have been a red flag.

We switched to AT&T from Verizon. We worked with a representative named Marcus at the Main St. location in Meridian, ID. Marcus showed us the wireless plans, told us about available incentives. We signed up for the lowest cost unlimited plan, or at least we thought we did. Marcus told us we would each receive a $100 gift card after a few months.

FirsNet thru ATT is supposed to be for first responders. I am a Registered Nurse and have provided proof of such information. My phone was restricted. For the inconvenience I request to just have Att and remove first net. Indian sounding first net representative disconnected my phone instead. I happen to be admin on call with my clinicians or home health care center having a way to contact me! This is VERY unacceptable!

On October 02, 2024 I visited the AT&T store located at 1706 W. Tennessee St. Tallahassee FL. I was looking to trade in my Z-Flip-4 phone for an iPhone, the sales rep stated that there is an $830 trade for my phone to an iPhone, with that in mind I agreed to the upgrade. The paperwork started. I walked out with an iPhone 16 Pro, case, and screen protector. I was told I needed to turn in my Z-Flip phone within 30 days (which gave me time to move files, etc. from my old phone to the new one). October 16, I returned to the store to turn in my old phone. It was then I was told the $830 promotion was no longer available in the computer, however; the sales rep made a phone call to Firstnet/AT&T. I was present during the call as the call was on speaker. The outcome was that they would honor the $830 credit spread over the 3 years ($23.06 per month) and it would take several billing cycles for everything to work out. I walked out feeling satisfied.

I will never recommend anybody to use AT&T phone services. Absolutely the worst customer care, including customer care and In store. They can’t even assist with a simple phone upgrade. They messed up my entire account. If you go to a local store, they really don’t care to help you unless you’re buying something new. Customer service will continuously transfer you keeping you on the phone for hours, and then still can’t help you. I absolutely hate this company.

I did not realize that prepaid phone sims and cards from AT&T are truly a promised contract that you must fulfill. First off, when you but the sim card you must pay $30 to activate it! Then after that you must pay $30 every 26 days in order to have your prepaid service active or else they deactivate it you have to pay to activate it again! This is opposite of what prepaid is supposed to be. I can not be more disappointed in AT&T for this false advertisement for prepaid. The card you buy directs you to a website that is a hundreds of paragraphs long on what you are agreeing to.

I have had good cell coverage, but when calling their customer service to see if my phone was unlocked, they said it would take 1-3 business days to figure this information out (I have NO idea why it takes so long). 5 business days later, I got an email saying my phone was locked. I called to see how much was owed on it, and customer service said to disregard the email, my phone is unlocked. As it turns out, it was locked, making me go two days without phone service.

Be VERY careful. I have heard of a bunch of people being quoted one monthly fee and getting billed a substantially higher fee. I was quoted $81 and am being billed $244. I have been trying for 6 months to get this fixed. Every time I check it's just another story or excuse. The district manager even opened a case two months ago and still has not resolved my issue. Do nothing without written proof if you must do business with this location. Corporate seems to be unwilling to solve this and are choosing to back the store manager. See google reviews for more stories like mine. Lot more to the story. It would blow your mind if I told it.

I currently use AT&T for my wireless provider. The way they conduct their business is ridiculous. I have 5 phone lines with them and only one of the lines has the upgrade offer, where you pay a small fee each month so at any point you want to upgrade you can. How is one line signed up but not the other 4. Why would we have that service on only one? They said that it has to be an add on at the time of purchase and I didn't ask for the addition. Well, guess what? I didn't ask for it on the 1 line that has it either but it has it. How convenient for them. And why can no one seem to answer my questions about it? And of course there is nothing they can do. I pay hundreds of dollars each moth and they are by far the most unprofessional cell company to date.

I recently bought a couple accessories for a new iPhone at the AT&T store in Hillsboro, TX, & one of them was defective & kept falling off. So I went back to the store to hopefully get it replaced & they told me I had to come back the next day to speak with a manager. So I come back the next day & the manager says that I told the girl the day before that I dropped my phone & that is why the camera protector would not stay in place. First of all, I never dropped my new phone nor did I ever say to the salesperson that I dropped my phone. She put the camera protector on my phone for me right after I purchased it, & it never stuck properly. It fell off on its own that same day. So she not only put it on wrong, she then lied to her manager trying to blame me. They did not replace it. I had to buy a new one, but insisted on putting it on my phone myself. Please be careful of these dishonest people & take your business elsewhere. They are not helpful & not honest.

When dealing with my father’s estate after he passed away, AT&T was by far my biggest headache! They would not allow me to cancel his service over the phone. When going to the store to provide documentation of his death, I had to wait over an hour to be helped. I was told by the store that I would receive a final bill to be paid… I went to the store to pay by check (I told them I was paying by check when I walked in the door) only to wait another 15 minutes to then be told they don’t accept checks and have no idea where I should mail the payment! I have never seen such incompetence! Dealing with the death of a loved one is hard enough! They shouldn’t purposefully make it harder!

I want to put the truth out there. I have honestly invested at least 24-40 HOURS of my life being back and forth on the phone with agents and managers constantly being given promises and assurances that the issue with my booking is resolved and it won’t happen again to only harden AGAIN A WITHIN THE NEXT BILLING CYCLE. I’m exhausted and I’m tired and I’m why frustrated I could literally cry because I feel like I’m going in circles I’m going backwards and I never get anything resolved.

I have AT&T internet, I was recently told it needed to be changed over from copper to fiber, when the internet repair tech showed up another person was with him. I thought he was with the internet changeover, he asked to come in the house, come to find out he was a att in home sales rep selling cellphone, Vernon **, he went back and forth with his Mgr on the phone about discounts and promotions, he finally gave me a monthly price total, I went over with him I needed total, tax fees everything monthly total! I even called him back not long after he left to confirm monthly total, he agreed everything was what he told me.

I am extremely disappointed with the experience I’ve had with your customer agents. They have demonstrated incompetence and misled me into agreements without transparency. Despite my specific service requests, they chose to proceed differently. Due to these issues, I have decided to cancel my lines.

I in error switched my cellphone provider from T-Mobile to AT&T. Biggest mistake I could've ever made. Have had nothing but trouble ever since. Tried getting help online, by phone and in store with no help. Here are just a few issues I've experienced: phone does not ring for incoming calls at times and doesn't show me there was a call I only find out when I go to current calls. When I miss a call and it goes to voicemail at times it tells the caller they've reached and invalid voicemail box and won't allow a voice message. This has occurred for friends, family and even doctors' offices. Callers have been told the number they tried calling was invalid. Attempting to contact this company by phone or online is like trying to pull a tooth out of an awake grizzly near, and as much fun too.

I have emerged from a nearly 3-week process of calls and face-to-face meetings that consumed several hours per day. I started the journey with confidence and peace of mind. My spirit and well-being declined as I got lost in a series of mistakes, deception and fearfulness. In the end, I had to accept defeat and take whatever the AT&T would give me. Maybe you can learn a lesson from my travails and avoid similarly bad results. Or maybe you will get the same bad results but feel solace knowing that at least one other person has deeply suffered at the hands of the phone company. My sad story follows.

I was on someone else’s account, and ended up taking my two lines and transferring them onto my own account. When this is done, they ONLY allow you to do it over the phone. After the transfer - My insurance was taken off not only my 2 devices but my girlfriend’s 2 devices on the previous line as well. ATT told me I couldn’t have insurance because it has to be there from the first 30 days. This took 6 - 1 to 2 hour phone calls to get straightened out.

We had this service for less than 24 hours. We were lied to about transferring service from our previous provider. Our bill was suppose to be less each month, we were told to drop off our old phones to an AT&T store once we received our new phones, and our current phones would be paid in full for transferring service. Went to drop off the phones at AT&T and were told we were mislead and we have to mail back the phones and we should have received boxes. We were told we could have kept our current phones, we were told our bill was the same as our previous provider, and were told we were “scammed”. We waited for 4 hours and never spoke to an AT&T representative. A nightmare to transfer back to previous provider. Stay away, pay a little more if needed. This was just a ridiculous experience.

We have been customers of AT&T Wireless for years, but due to the high rates for AT&T we opted to go to another carrier. It took 4 phone calls to AT&T, with numerous persons, and many lies on AT&T's part. We finally contacted our new carrier explaining that AT&T would not unlock our cell phones (which we own!!). Once contacted by our new carrier AT&T shut off our service with no notice (service is paid in full for 2 more weeks). I have congestive heart failure, so AT&T's lack of customer service and shutting down our cell phones was unacceptable and medically dangerous to me!!! I urge anyone thinking of using AT&T to go somewhere else and use any other wireless company!!! AT&T is lucky we are not contacting an attorney regarding the phone and service turn off prior to the end of our contract!!!!

A scammer took over my daughter's phone number by purchasing a new phone and activating it with a new eSim on the new phone. It's easy enough to file a report on the fraud, however I have worked through 3 different phone numbers in the last 4 days and still have 0 progress on getting my daughter's phone turned back on with her phone number. I've spoken to people from Oklahoma to Cairo Egypt and still have yet to speak with anyone in the fraud department, which everyone says is the only ones that can fix the issue.

Horrible customer service! I don’t know what has happened to ATT, but after 20 plus years, and 4 products, to a tune of 400.00 a month, I’m ready to go! I thought something would turn around..,it used to not be this way but it is HORRIBLE! There is no way I should have to invest HOURS trying to speak to a customer service supervisor! One who speaks ENGLISH THAT YOU CAN UNDERSTAND.

I just purchased an Android tablet S10 from the AT&T store. An hour later when I got home, I decided I did not want it. Because I want the iPad Pro-13. I called AT&T right away to cancel the order, I spoke with 3 representatives, and I was told I could not cancel because the order was already being processed to ship. That is a serious inconvenience for the customer because this is Thanksgiving eve, and tomorrow is Thanksgiving and nothing is going to ship out between tonight and Thursday November 28th, 2024. I have been with AT&T over a decade, I will certainly take my business to its competitor. I wish, I could give AT&T zero star. The tablet will be shipped to their store, now I have to wait to return the tablet at the time. I do not want it!!!!

In a small town in Texas AT&T was great. I talked my daughter into switching but she is in Albuquerque, NM. There is NO 5G service here, anywhere. I don't understand how a city as large as Albuquerque doesn't have 5G from AT&T, but T Mobile and Metro PCS does.

Horrible customer service. I opened new lines of service and the service has been terrible. When I look at my area coverage map it shows I have 5g and I struggle to even make a call so we were deciding to even stay. Come to find out they won’t even take our trades in anymore and we are with firstnet. What a way to help you law enforcement. At&t is a joke.

I moved to the mission district San Francisco, on Valencia street in the last week of October. In my previous apartment, I was using AT&T Internet and wanted to shift the AT&T Internet device in my new apartment. It did not work because of some wiring issues in the building. AT&T arranged a visit of technician to fix it on October 28th.

I have spent the last year trying to get into my account as we have restatements. Today was last straw as I was hung up on. When I called back first thing I asked, "If we get disconnected can you please call me back." Guess what no call!!! I have been a customer for over 25 years. Taking my business elsewhere.

I attempted to change my carrier service to ATT and after 18.5 hours on the phone was left with no service for 5 days and met with very poor Customer Service to remedy the problem. It took another 3.5 hours to retrieve my transfer pin so could change to Verizon who had me up and going in 20 minutes! The kicker is the ATT bill received for $137.00, after 2 hours disputing the charges was told “I owe them”! Attorney General and Better Business Bureau... here I come! Buyer Beware!!

I have been an ATT customer for 25+ years. My cousin passed away on 9/24 and I have been trying to return the iPhone that she purchased under installments in August. For almost 2 months I have spent countless hours either on hold or put in phone loops at ATT. No one knows what to do for me to send the phone back. I was told by a rep to take the phone to an ATT store and they could ship back.

Formal Complaint Regarding Billing Discrepancies, Unfulfilled Promises, and Service Issues. AT&T Customer Service, I am writing to formally lodge a complaint regarding a series of billing discrepancies, unfulfilled promises, and unsatisfactory customer service that I have encountered since switching my account to AT&T on July 14th.

Unbelievable. After looking through the plans offered I decided on one of their pre-paid plans for my wife and I. When I got to the check-out I was informed that something went wrong and directed to call a specific number. My call was transferred through several people and I was directed to a AT&T store (30 miles away) where I was given a different number to call.

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

We have been with AT&T mobile service for almost twenty (20) years. We have four (4) devices. However, after this long term relationship we are looking a dissolving the connection. This is why. Our AT&T plan was setup as: four (4) devices with unlimited talk and text with nine (9) gig monthly data (with rollover). For that service provided we paid a monthly fee that varied very little. In July of 2022 our monthly statement increased five (5) dollars. When AT&T was contacted the reply was 'you are on an old plan that is no longer offered'. The increase is keep this plan you pay the increase. OR you can upgrade to a new plan. If we upgrade to a new plan (that does not fit our needs) the monthly cost would increase about fifty ($50.00) per statement. "We accepted the increase is stayed with our current Plan".