AT&T Wireless Reviews

Great customer service and sales team but horrible internet service. I lost a days of work within the first 2 weeks of installing their internet because it would just randomly shut off. Every time I called, they were super apologetic and said this doesn’t normally happen but every single person I spoke with who also had AT&T said the EXACT SAME THING ABOUT THE INTERNET SERVICE. It sucks. Period. In the end it becomes apparent that the sales team are victims of AT&T as well. They are being paid to say good things about & overlook obvious problems in the service. I regret the time I spent working with them.

I have vacation overseas travel. So I had requested unlock. I have paid full. And several check. But not in service clear. This is the second time unsolved issue. AT&T customer service and technical support service were worst. I don't use AT&T next time.

Was shopping at Walmart near the electronic services area and came across Tyler **, and Devin **. These two gentlemen are the friendliest customer service people that I’ve met, ever. Very informative, patient, and clearly experienced, walked into the store for project items and ended up leaving with 2 iPhone 17 pro plus maxes, a discount for being a previous customer, and $50 less than T-Mobile monthly after 3 years (still cheaper by $20 before 3 years). Please consider giving Mr. Tyler a promotion, or a raise, or something similar, and although Devin is still in training, with Tyler’s guidance he will learn everything he will need to know.

I switched from Verizon to AT&T. It seemed like they were offering me a better deal at first, and then I got into it and realized I wasn’t hardly saving any money. Then they were supposed to send me a $250 reward card. Two months later I called in and it turns out it wasn’t even “redeemed” on top of that, I traded in my phone, which meant I was getting the iPhone 17 Pro Max. Now I did get that new phone, but I sent in my old one and I’m still being billed $75 a month for my old phone through Verizon. On top of that a bill much higher than I was told on my new phone. So I’m basically paying for two phone services. I had called in multiple times and went to the reward center offers.com website to send proof of how much I owed on my old phone because they promised many times especially before I signed up with them that they would pay off my old phone up to $800.

I've been a (cell) customer since 1999. I tried internet service for my new home, but they could only offer cell phone internet service because fiber isn't available in the area. It was so slow (50mg's at $60 per month) that after one month of service I called to cancel and switched to Cox ($70 for 300mg's). AT&T account never cancelled. I mailed the equipment back to them and still received a final bill of $500. Only had service for one month and equipment was mailed back. Make it make sense. Strongly considering cancelling ALL ATT services.

We signed up for the 55+ plan and was told that there would not be any activation fees. The contract we signed states $0 for activation fees. On receiving the first bill we are charged $41.58 per line activation fees a total of $83.16. Speaking to customer service their response was we will reimburse you in 2 to 3 billing cycles. If a contract says no activation fee there should not be an activation fee.

There is no service in Abingdon Illinois whatsoever. Cellphone is useless there. AT&T wireless is the worst in that area. There are a lot of areas that there is no service at all, not just Abingdon Illinois.

I’ve been with AT&T for many years and I’ve been pretty much satisfied with the service. However, this past month, as a federal (adjacent) employee, I lost my income suddenly and had to not pay some bills. The last of consideration by companies like AT&T have turned a bad situation into a nightmare by cutting off my service and my son’s. You can’t wait 30 days or 60 days to rake in the money I owe you? I’ve always paid. I am disgusted by the lack of empathy for people in a tough spot. Thanks for nothing.

The manager of the store (Don’t know her name. All I know is that it’s a she.) located at 1790 Biscayne Blvd is a disaster!!! This store manager is a disaster!!!! She should be fired! I tried to return a cell phone (under guarantee and approved by AT&T) on a Thursday and I was told she left early, asked if I could come Friday before 5 because she likes to leave early, so it returned Saturday and guess what? At 1:48 pm she had already left. Whichever company is responsible of this store should fire her! I asked her name to post the review and the salesman Jorge refused to give me her name, all I know is she is a woman.

While on a cruise, I was checking to see if we were within land cell towers. We were never prompted for a $20 International Day Pass - Cruise charge. ATT would also not refund the charges from multiple lines. They state that there was some usage but refuses to give me that usage and tell me the length of time. The fact that they can charge $20 without confirmation of the charge is insane. I will have 5 lines on a cruise next year, I will have to tell everyone to keep their phones off until off the ship. Where is the class action lawsuit for this issue. Buyer beware.

This is my first experience with ATT internet- just moved into new home and ATT fiber optic was available- what a mistake I have had it for 23 days with such awful service have lost 4 days of connectivity and any outage takes anywhere from 8-12 hrs to fix. Stay away from ATT! Another company where you can’t speak to any human without a 3 hour wait for a call back. They sell their Guarantee that if there is an outage you will not be charged for the day- great but I telecommute and need reliable internet more than I need a credit! Switching soon.

DO NOT SWITCH WITH AT&T. I switch from Verizon To AT&T in July, 2025 and like any other trade in you have to turn in the phone which the agent who is helping you with the transfer writes down the EMEI the old phone is being switch with. The agent I did the paperwork told me to keep an eye on my email for the label. Two weeks went by and I never received it, because I was afraid to be billed for the new phones. I reach out to customer service for the trade in label and for a label to turn in a wrong order. A Galaxy S25+. The agent who helped me through the app said, "Put all 5 phones together in the box and shipped them to the tracking number I will provide to you." I did what he instructed me to do.

Never use the Denton, Texas location. The salespeople completely LIE to you about service, promotions and costs. I am a first responder and have had to visit the store multiple times due to billing and costs not being even close to what they told me it was. I should have stayed with Verizon.

I was talked into switching from Verizon to AT&T after being told we’d save a ton of money and get credits for our Verizon phones. The salesperson promised they’d be my main contact for anything I needed, but that couldn’t be further from the truth. I never received the credits, and when I reached out for help, I was completely ignored and then blocked.

The cheapest prepaid plans online are just an eyewash and they don’t have any customer agent over phone or through chat for prepaid plans. Ordered a new eSIM online and got an estimated delivery date after a month which was really surprising. Went to the store with the order number and they can’t help without a phone number and I don’t have the phone number as I am new customer. When people are offering SIM card through a vending machines in airport, why on this world it takes a month to deliver an eSIM? Can’t the QR code be delivered using an email or can’t we get the eSIM based on the order number from a store?

My husband and I made a deal through Costco to switch to AT&T mobile. So when we had the phones delivered to us, we went up to the AT&T store at the North Shore Mall in Peabody. There was a gentleman there named Randolph that helped us switch everything over to our new phones, and pick out case covers (and there’s so many different types now). He told us when we erase the old phones to bring them back. So we did and the deal was finalized. He explained how the billing would happen. He was fantastic!! He was personable and professional. Now we plan on going up to trade up to the Apple 17. I hope he will be available to help us again. We hadn’t switched phones in 11 years, but he made it easy to do!

AT&T is the worse company to get anything from. They don't speak English, can't understand what the caller is relaying etc. Then they charge me for a cell phone I never order or received and sent it to a vacant home and now charging me for it. The supervisors don't know shit. They said the back office team who handles these type of calls would call in 1/2 bus days, it's been a month and no call. Now I'm stuck without internet because they dumbasses can't get someone that understand english to help customers, please do not do at&t. Because wish I would have listened when people said at&t was a rip off and it is so true!!!!

This is a zero star review. I have been without a phone because I decided to switch to this c***** company. For over a week, I'm at risk of losing my job and my clients. This is by far the worst customer experience. I have ever dealt with. I don't recommend that anybody ever goes to a.T and t. Sales will give you the run around. Technical support is a joke. I'm going back to T-Mobile.

We are 15 years with AT&T and lately got upgraded and voicemail got completely crazy. I can't listen to the message because it's getting saved right away. I don't know who left a message. Please return to previous voicemail.

I want to leave a review for a specific person who helped me when no one else at AT&T was able to. All other associates tried but kicked the can down the road and pushed me off to someone else, this person's name, and I hope I get it right, was Ayi, I'm sorry if I got it wrong, but hopefully I did not. Thank you again for taking the time to listen, and make a rational decision to help me, more employers need people you. I hope they take good care of you. Rob

I have been a victim of a fraud case. A certain Mathew called me from AT&T and promised new phone and better rates. Phone lines were added to my account. I never received the phones. I filed three fraud reports with AT&T and never received a word of closure. This occurred in May 2025. Today is October 22, 2025 and the matter has not been resolved yet. The fraud department is a ghost at this point. I keep being promised to receive phone calls back or emails back from the fraud department at AT&T, but no one ever has contacted me. Fraud department deserves no star rating.

If I could give no stars, I would. This has been the absolute worst experience in the history of cell service. I had moved from Verizon to At&t with the hopes of saving some money. The quality was awful and I had to switch back to Verizon. I didn't just walk back to Verizon, I ran. The transition to move back was so time consuming and after going through various departments to get the phones returned and the bill cleared (I am talking weeks to get resolved) lo and behold I received a bill for more than a month's service.

I recently worked with two young men in two ATT offices on a telephone for a family member. Heath works in the store in Tarpon Springs. Cam is the manager in the New Port Ritchie office. He went above and beyond to help with a phone issue we had. Excellent customer service.

Over 40 min to call customer service at 9pm Eastern. Agent picked up, said nothing and hung up. AT&T has fired so many agents to recover from it DTV and WB purchases that ran up debt. It impossible to get any support from them. Poor agents can't do anything because of process. It's really sad. Got rid of 1 of my 3 lines today, thank God and once I am off contract the rest will go to T-mobile. BTW called customer service to T-mobile and less than a min hold. What happened to the greatest telecom company in the world. Oh that right. John (I don't care about my people) Stankey.

AT&T is the worst 😫!!! I switch to save and cell phone bill is more than what I used to pay!! I'm so frustrated with the add ons! It's horrible and I feel stuck!! I'm over 50 on a set income and I feel that the representatives in the stores are deceitful and dishonest! My bill with my other carrier was $113 per month! Now, I have a $400+ bill and don't know how will be able to pay!! I'm so sick about this service and the other fees that's being applied when changing over! The representative said my bill would be $108..I haven't seen that, yet! With this economy, I can't afford this!! I really despise signing up with AT&T mobile!! Now, I'm locked in for three years with a carrier that's causing me so much stress!!! I wish I never signed with At&t!! At&t mobile sucks! Also, I just spent 30 on the phone with a robot after I requested a real person!! It's so frustrating!!

My mom had problems connecting to the AT&T cellphone line and has been dealing with it for at least a week. Today I called Jamie from Utah and she kindly asked and answered questions about my issues gracefully. Seriously, she deserves the best for coming into a 100x100 ft cellphone booth with not so very nice customers on the other side everyday and still having such a cheerful attitude towards others. If you're calling AT&T and Jamie picks up you better talk to her nice!

They're a joke. After having them for 12 years they allowed my ex wife to get into my account numerous times then let her order new phones on my account raising my bill to 2.700 dollars. I called them and went round and round with no avail. Stay way away from them. They don't care about the customer. They're money hungry. This is probably why they're going through a lawsuit. Mine will be next.

If they can't fix the problem they just hang up and then you have to wait 30-40 minutes to get someone back online. If they offer to call you back instead of waiting is a lie. They call you and will say "At this time we are unable to complete your request."

The Office of the CEO acknowledged this was illegal, and a poor way to do business. They refused to honor the promotion as advertised. AT&T is extremely shady. And the hold times are ridiculous. I got scammed by at&t. Proceed with caution!

On 10/20/2025 I called Mississippi Customer Care Center. I had encountered an issue that left me stuck with paying a 3-year upgrade monthly fee. February 2025, the in-store salesperson made an error by providing incorrect information about an upgrade promotion. However, as a result I was stuck with a monthly fee for 36 months. I reached out to the store and no one took accountability and assisted me in this matter. I called the customer service line and got pawned off from agent to agent for about 8 months while paying the additional monthly charge on an account with three lines for my family.

Horrible customer service! On wait for 1.5 hours. Representatives are not helpful, not trained well, and unable to resolve issue. The worst cell phone experience I have ever had. I would wait for a long time only to be told I needed to be helped by a different department. There is no way AT&T is this inept. This poor service had to be deliberate as there is simply no other explanation.

AT&T is an unethical company, and their customer service representatives lie. AT&T continued to charge my credit card for more than a year after cancelling my service. Yes, I should have notices sooner, but the total they charged me came to $1050.80. My first call to AT&T was on July 30, 2025. After taking nearly 20 minutes to get a rep on the phone, then speaking with him for about 40 minutes, he had to transfer me to a supervisor that had to ask me all the same questions. The supervisor finally confirmed I was owed the credit and tried to tell me they could only apply it future monthly bills. I said no way. After more discussion, the supervisor, Yumi was his name, agreed that the full $1050.80 would be reimbursed and would take approximately 5-10 days to be credited to my AMEX card. That never happened. Lies.

We changed our plan and we did the trade-in option, we would be paying for the phones for 3 months and then we should start seeing a credit. When the 4th bill arrived, the charges for the phone were still there. When I called customer service he said they had never received the phones. In researching this, the phones were still in the bag we had brought home. They did not keep the phones nor did they, if we were supposed to send them back ourselves, give us any instructions on how and where to send them. I have called customer service twice and have visited the store, all they will say it is after the 30 day window, there is nothing we can do. We have been with AT&T for a long time and for them not to work with us is very unsatisfactory. I will be moving my service and I will tell everyone I know that is on AT&T my story. AT&T shows no loyalty. They only want your money.

I had T-Mobile for long time but was getting expensive so I switched to AT&T but please stay away from AT&T. Mobile services sucks. I can’t go even to a park because no signal. And yes I’m paying less but receiving what I’m paying for bad service. As soon as Evan switches I will.

This company very lying people. They give me an estimate price charge for 6 lines with trade in my old phone then every month they send me different statement amount. When you called them, they put you on the phone more than 30 minutes after that they told you the estimator I have it's not correct and this is salesmen fault and there no going back solution.

Can't wait until my Contract is over! It's billing issues. I'm a senior on a limited budget. My Automatic payments were supposed to be the 3rd each month. They take it at the end of the month and sometimes overdraft me. I have to pause payment, and my bill goes up 25.00. Forget calling them! You can't understand the accent.

Do not sign up for AT&T mobile phone service. The salesmen will tell you a bunch of lies. They tell you they will pay off old carrier, free phones, reduced monthly amount and promise of gift cards. None of this has happened. I am still getting billed from old carrier (Verizon), bill was triple the first month, so far no gift cards. None of the things that were promised began reality. Do not sign up for their services.

Worst customer service I have ever experienced in my life. I spoke with a woman named Tin. She was rude, and totally unhelpful. It took 30 minutes to get them on the phone in the first place, and then Tin put me on hold for another 45 minutes. She is the worst customer service person I have ever spoken to. I got nothing accomplished, and Tin is horrible at her job. I'll be changing cellular companies immediately. Way to go Tin, great job.

I agree there has been times that I was very disappointed in the reps that I got to speak with. I left a Four today because if I hadn't had such bad experiences with previous reps I would definitely give the ones I just got done speaking with a five but they brought me from like a one to four. It was Louis and Jasmine, even have the rep IDs **. They were absolutely incredible, very helpful, respectful and patient and resolved my issues so I appreciate them very much... Not sure if you can request specific Representatives but if possible I guarantee they will do a good job

Not even a star but I have to go leave a review, when I set up my internet the salesman told me he could also match my phone bill that was I paying with another provider, well I got my first bill and it as $15 more than I was guaranteed, called customer service several times and all they said was could put me on a lower rate but with a different plan, they refused to give me any credit I only had their service from 10/8 to 10/15, I went back to my old provider, I also will be going to Cox internet because the internet has also been slower than promised and after talking to multiple agents, nothing has gotten better, will never use them again!!!

I had AT&T service for a decade. Expensive. Dropping calls and having frequent internet interruptions. I finally got tired of it and switched services after wasting 3.5 hours with AT&T's customer support who only cared about opening a new phone line for me. That was a few months ago. So it happened that an ATT internet box was damaged by some car in my neighborhood. I decided to call their dedicated line to report internet lines being down. Wasted 45 minutes and got nowhere though the teleprompter stated that I’d wait 10 minutes. Lousy service. Back then and now.

AT&T has been the worst provider I’ve ever dealt with. They sold me on their business plan by promising great service, a phone upgrade to iPhone 17, and high-speed internet — none of which ever happened. Every claim they made turned out to be false. Despite logging numerous complaints and spending hours trying to get help, no one from AT&T has ever reached out or tried to resolve the issues. Their lack of accountability and customer support is beyond disappointing, and I regret trusting their promises.

Absolutely terrible customer service. Tried calling multiple times. Waiting 30 or more minutes to talk to a representative then getting no real answers. I have been with this service for many years and spent thousands of dollars only to have terrible. Absolutely terrible experience with customer service. Thinking about just switching to a different company!!!!!

My bill has not been fixed after multiple times calling in. We've been told I will have back dated credits on the account. No such credits have happened. It's been over 4 months. This company is literally taking food from us in the form of over $100 a month that we are being charged over what we were quoted. We were quoted $208 plus tax per month but have had all bills be over $300 a month.

Honest Review of AT&T Wireless and Internet. I do not recommend AT&T — neither their wireless service nor home internet. I signed up for a package with home internet and four wireless lines for my family. Because of the poor internet connection, I canceled after only three months. Since then, AT&T has continued charging random fees and unexplained charges on my monthly bill. It has been disgraceful dealing with this company — their customer service is terrible, and it’s almost impossible to reach anyone for help. The wait times are insane, and every time I contact them, I get a different answer but never a real solution. AT&T has turned what should have been a simple service into a frustrating, time-wasting experience. I would strongly advise others to avoid this company.

At&t is terrible when it comes to accessing my emails, show no compassion to my situation at all when it came to get my emails after 20 years because am dealing with a divorce and unable to retrieve my information because I don't know the zip code. I can provide all security question DOB, SSN, ID but but no ATT is asking for some stupid zip code so I can access my emails and I can't reset it because it under her cell phone ands she not going to give me the code. Att customer services told me that is my problem and nothing it could do. Am disgusting by lack of effort with me.

ATT has one of the worst customer service. If the calls from the U.S are diverted to other countries half the time they can’t understand what the customer is saying. The default answer is don’t worry it will be resolved in the next billing cycle and on and on and on and every time I have to call them and start over to explain what is the issue. The quality and service is at best 1 out of 10. Even 1 star is too much.

My bill increases by 10 plus dollars a month. When I call customer service, they tell me the increase was due to an AT&T policy change, which removed my discount because I was using a credit card instead of a debit or bank account number. I'm not used to signing a contract whereby one party can make unilateral changes to the detriment of their customers. When I called the escalation department, the gentleman repeated what the previous representative had said, except he was eating while on the phone with me. One and a half hours on the phone, only to find out that AT&T can change the conditions of the agreement unilaterally.

Worst customer service ever. I tried to upgrade my phone and was offered $1,100 for my trade-in, but I couldn’t complete the upgrade because their app kept loading endlessly. The next day, I tried again and received a new offer for only $700. I’m already paying $3,600 a year for my cell service, yet they refused to honor the original offer — even though the issue was caused by their app. They’re willing to lose a loyal customer who spends $3,600 a year rather than stand by their own system error. I’ll be switching to another carrier. They seem to forget they’ve already had a data breach before — and now this.

Samsung S23 Ultra (update). Upon acceptance of said update, my phone began to NOT operate properly. So I took it in to a local store and that's where Maddie (Morrisville, Pa), walked me through the resolve. She's a ROCKSTAR!!!

The very first interaction was suspect. I thought I dialed Spectrum to get help with my spotty WI-FI, somehow ended up transferred to AT&T. Of course, they offered Internet upgrade and better pricing on mobile than we had with Verizon. Short of the long, we were not advised that our phones are incompatible and that if we didn't purchase compatible phones from AT&T, we would not receive the bundled promo. Instead, we were sent SIM cards and advised to follow steps for porting our phone numbers from Verizon to AT&T.

Signed up for service at the AT&T in BJ’s and the warehouse marked out the wrong phones. They want fix the mistake without us paying to return the phones by mail. They offer nothing to make up for us having to stay and pay on our old carrier longer despite their mistake. They prefer was placed correctly by the store associate. We decided to cancel due to their bad service and they expect us to pay for that… Do not use this company.

The most horrible service I have ever used, 2 hour wait times on the phone to only be disconnected or fed bullshit, and constant lag. I waited 2 hours to be told that they can't help you cancel your service unless they're in the "correct" department. I thought the customer service line was the correct department??? This company makes it purposely difficult to get any assistance, they want you stuck in this awful service forever to keep charging you. My service has gotten worse, I didn't think that was possible. It feels like a vacation leaving this top-tier crap company. They should get an award for the bad service, it's THAT terrible. Hey, at least they're the top in the worst service! They got a be top in something, right?

Put time on my prepaid phone clp days ago. Still can't make calls or use Internet to get information. It happened last 2 months. Only work last month for a week. This month so far is Nothing. Can't talk to a human. Only a recording. Att office just trying to sell me another phone. Just bought this one 4 months ago. Rip off.

I upgraded to a new phone and AT&T gave me a label to mail my old phone to them which I did. And the tracking number shows that it was delivered on 8/8/25 by UPS yet AT&T is charging me $533 for non-returned equipment. Since August I have been trying to talk to their customer service to get this resolved and they confirmed it's been received when they also track it but they all lie to me. They will make a case on it to get it resolved but nothing happens. They never even sent me a case number to show they are working on it. I made a huge mistake switching from T-Mobile. 🤦‍♂️

My new iPhone 16 Pro SOS would not work. AT&T attempted to help but sent me to AppleCare & AppleCare could not help and said it was a network issue and sent me to AT&T again the Medford, Oregon store. Nick was very rude and said, "I already tried to help you. I told you I can’t help you." A new phone purchased at this store and they were zero assistance. AT&T blaming on AppleCare & AppleCare blaming on AT&T. Never had such a bad experience..

AT&T's customer service is next to useless. They are suppose to be a communication company and they have huge issues with communicating with the customer and each other. The experience is beyond frustrating. I would like to use stronger language, but this review would likely not get published. Use your imagination. I will simply say they are garbage. As a company I find them to be lower than the fungis found on the shady side of snail droppings.

AT&T SUCKS AND THEY TAKE ADVANTAGE OF SENIORS!!!! I spend my entire morning and afternoon at my mom’s from 0800-1330 waiting for technician to come to install a new box for her home phone and the technician finally arrived and could not connect the new box to her phone either😡. AT&T had an appointment for tomorrow and they still don’t know what time the box will be turned on, so the technician said that he could come back, but we told him that we had plans for tomorrow so it’s not a good time.

Too bad there's not zero stars! Despite former experience with their lies and cheating me out of monies promised... a few years later I was in need of internet and couldn't find a similar service/deal available at my address.... I took the service. Terrible terrible decision. The install was a nightmare. Once past that I have had to trade the hub out SEVERAL times in only 2 1/2 yrs. Of course there's no service while that happens. It went out again Tuesday and although I was promised new one would come today I opened tracking to find it hasn't even shipped yet. So I contacted them to cancel service. Total runaround and despite the fact that I have NO service, there is NO refund for the remainder of the days this month with NO service. I understand most services you just get discontinued on the next payment date but I have NO service.

From my personal and recent experience, AT&T employs a highly unethical business model. I was quoted $78 for two mobile lines and 300mbps internet. The quality of the actual service is stellar. However, the billing and customer service is simply atrocious. They quoted me the $78 dollars, assured, and reassured me that 2 lines and 300 Mbps internet was $78 on senior citizen discount. I asked multiple times, "So 2 phone lines and 300mbps internet for $78?" I asked this multiple times.

I have had AT&T wireless service for less than a year and I have regretted it every day. I was on with customer service for over 2 hours to get a pin to port my number to a new wireless carrier. The offshore customer service representatives were rude and incompetent and ultimately told me to go into the store. I have never experienced such horrendous customer service in my life.

AT&T service sucks. My phone drops calls all the time and I lose service all the time. I will be switching phone services soon. This is the worst phone company I have ever experienced. Would not recommend.

I was an AT&T business customer. My first complaint is general-- their automated customer service system is god awful. It takes at least two tries to get to a person while it tries to redirect you to the same useless web article that you found with Google already. Specifically in my case, we took a trip to Aruba, and on the flight there I chose the option to block foreign roaming on all of our lines, and got a confirmation email that I was successful before I landed. "Great!" I thought, "All taken care of!" That night I got a text saying that we had been billed $200+ dollars for roaming fees. I tried three times to navigate their customer service and have the charge removed; they refused-- not by saying no, but by saying we'll update you in 10 business days and then not getting in touch. I'm now a T-Mobile customer and _so_ much happier.

I have been on ATT U-verse internet for approximately 4 years. My internet Service light on the gateway box showed red and after troubleshooting with the online IT support a maintenance person was sent out to look at it. It was at this point I learned that ATT had permanently shut down the satellite and that is why I was not getting any signal. They told me that they did this because they are moving to fiber. Now, why would you shut a customer service off before transitioning them to the fiber option. Wouldn't you convert them and then shut down the satellite.

I nor sure why you ever bought another phone from AT&T, we had bought a phone through them before and had to call every month because the bill was always more than what we were told. In June I went to their store and once again I was misled. They told me it would take 2 to 3 billing cycles for the bill to be right. Well it's been 3 months and the bill is $30 per month more than what we were told. The problem comes from them not telling you what you will get as credit on the phone you trade in. They told me the new phone would cost me $200 total. It actually going to cost me $750.

AT&T customer service is awful. Our phone service through them stops working about 5:00 pm until the wee hours and has about 6 days recently. I have spoken more than once with them and troubleshot all the issues held on while they checked everything and checked everything myself and it hasn't helped one bit. They were supposed to give us credit on phone bill for the days our service has been interrupted and they didn't. They want to give me the run around about what the real issues are and have me wait for long periods of time and never solve the issue. Thanks, AT&T, for nothing.

AT&T billing is completely the worst billing system we’ve ever experienced with a cellphone carrier. AT&T absolutely needs to figure out a better billing system. It is the most confusing bill I’ve ever dealt with😵‍💫. We have 5 lines.

I opened an internet account with AT&T and the rep very nice young lady convinced me to switch my wireless service from Tmobile and that with four applied discounts my bill for five lines before taxes would be $76.16 for three years then $143.96 and of course I jumped for the deal because I was saving a $100 from what I pay Tmobile. Then I get my first bill $570.80. They charged for activation for all lines and two of the discounts were not applied. I was told there's no activation fees. And I called ever since over 30 times and cannot get this bill adjusted to what my written estimated bill would be. Now I stuck with this outrageous bill and I am currently on the phone transferring back to Tmobile.

Signed up for a new phone and $30 off my bill. AT&T: “Sure, no problem!” Phone didn’t arrive on time. Canceled the order, then magically it shipped anyway. Returned it unopened, store said I’m “good.” Two days later: my number’s hijacked, my service dead, and AT&T’s fraud/security systems locked me out. Spent four hours at T-Mobile fighting to get my number back, four more calls to AT&T, and paperwork that was blank AND then disappeared. Sales tax is floating in the void somewhere. My sanity? Questionable. Lesson: AT&T = clown car of chaos. Avoid unless you enjoy being gaslit by a telecom company.

Cellular Sales will tell you anything "on a recorded line" to get the sale, but get it in writing before committing. Customer service is the worst worldwide! Stay on the line, they do not call you back.

We tried to switch to AT&T and did so at a booth at Target. We were told to buy (and we have a contract) that said to pay a certain amount and all 4 phones would ship. 1 phone shipped and then we were asked to reauthorize our payment. I called multiple people and no one could explain why. I did cancel my order and unfortunately they will not send me my money back - I have called the "VIP" line that was provided and on 2 different occasions and had both people transfer me back to the beginning steps after 40 minutes on the phone. We have refused the phone and cannot get anyone to help me out with getting our money back. It has been a terrible experience and will never consider using AT&T if this is how they handle their customers.

Sold me a phone with no charger. Non available. 6 months and only duplicate found. Don't work right. Takes 8 hrs to charge. ATT stores never have right one. All stores don't have and have bought four.

My nightmare began on 9/24/25, when I visited an AT&T store to exchange a watch I ordered online for a smaller size. The 1st kid said he needed to check the back to make sure he had what I was looking for. Once he said he did, I sat down with another kid who began, what I thought was, the exchange process, but then I asked again if he had the same color watch and band I was exchanging, he said no. Right then I said never mind, I’ll take the watch and call customer service for the exchange.

"Customer Service" first, when calling to inquire about the plan that I just purchased, AT&T bum asked "Did you get that in writing?". I was just calling to clarify which phones were to be traded in, had no idea the real problem and lies I would be facing. Bottom line, the "3rd, small, and actual bill" was more than double the promised price.

Customer service was terrible. Landline service would go out every month for a year. Technician would tell me a part was needed for the entire neighborhood. That went on for months. After so long I went to another service provider. My cell phone also was connected to the service also. AT&T cut both out without any notification. I moved on from them entirely.

Horrible customer service today. Paid off my phones. Will not release and unlock one of them. They can see the pending payment and still won’t unlock it. I had a son passed away, paid the phone off and now they won’t put the lock off because they say the payment is pending. They lack human compassion, horrible company after being with them for 30 years. Do not deal with this company, their customer service is terrible, lack human compassion. Remember that people. If I could give them a -10, I would.

By far the worst and most greedy company I’ve dealt with. I canceled all services on the 3rd of the month, even though my billing cycle ran until the 21st — yet I was still charged for the entire month. On top of that, they had the nerve to charge me for not returning the equipment, even though the equipment is built into the apartment and cannot be removed. The apartment management even confirmed that it must stay because it's integrated into the unit! It’s ridiculous how much money this company tries to squeeze out of people. I avoid AT&T at all costs, but I had no choice because the apartment came with it. I didn’t want this service to begin with, and now I’m being charged for things completely outside of my control. Unbelievable.

I have a horrible taste in my mouth. I MADE THE MISTAKE to cancel my Verizon account and open one up with AT&T... it's been so far very bad.. phones were supposed to arrive 2 days ago and nothing yet. When you call, they keep on moving the delivery day. The worse thing is that you have to be home to received the phones and so far I missed 2 days of work with no phones delivered. BAD SERVICE.

Horrible company!!! They charged us more for wireless and cellular than they told us it was going to be!! Then they are making us pay for a whole month because we canceled the account two days after the cycle started! Never, never use AT&T

First, trying to get some one on the phone is an act of god. And when you do, they have no idea what your talking about. I had to remove a very large dead tree and requested they come out and drop their internet line so it doesn’t get damaged. I was sent to three different people who had no idea what to do. Well the tree fell on the line and snapped it off the house. I called for a repair and told it would cost $150. I canceled the service!!!

This is long, but I think it's worth a read, especially if you are having difficulty signing in and paying online bills through the glorious company known as AT&T. This all happened in one day while simply trying to pay my annual prepaid cell phone bill. AT&T has won an award! The award for having the absolutely worst, horrid, garbage website I have ever had the displeasure of attempting to navigate. The person(s) responsible for the website design should be fired. Is this site a joke? Can anyone actually sign in? There is an endless loop of attempting to sign in, inputting a code, being told the account is already registered and to change the password, attempting to change that password only to be told "oops, something went wrong" and then being locked out for 24 hours. Are you kidding me?

AT&T is probably the worst in terms of the customer service with their training, systems, and support. Since July, we have spent about 7 or so hours on the phone with various departments to change over a business cell phone for an organization I am on the Board of, following the death of the founder of the organization. In that time, we have been to two AT&T stores, based on the direction of the online people we spoke with and taken the steps that they said had to be taken in-person.

Very unhappy with being sold a known defective phone. Bought a Samsung S22 Ultra and it started having really bad connectivity issued recently. When I called AT&T tech support I was informed that S22's and before all have known product issues with these problems, yet they still sold these phones with no warning or notice that they knew it was something that would happen. My only option now is to, shocker, spend money to buy a new phone.

You are the worst company I have ever dealt with. Your salesperson sold me a plan for $85 a month for two lines. She verbally committed to it in PERSON in addition to committing via a text message (see attached) and yet my bill is between $180-$230 a month. After five calls, you all can only come up with, "Sorry, that’s not correct." You are a bunch of FRAUDS.

I have been a AT&T customer since 2016 and I have always paid my bill on time or before it was due. If I have had to set payment arrangements I have always made my payment on or before the promise to pay day. I had to contact them regarding a add on to my account due to us going on a Mexican cruise. I had an arrangement already made for me to pay when we got back.

They told me about a 55-plus service and I was about to sign up, but I looked it up online and they did not tell me that the date for this plan was deprioritized and can lead to slower speeds. I asked about this, and they tried to assure me that this would not slow me down at all. They said it was the same as I already had, but it is not. I showed them the difference, but they kept telling me it was the same and I would not notice. So not only did they not disclose the information, but they tried to tell me the information on the ATT website was not correct. Total lies to get sales. Glad I walked out.

The representative I had her name was Tasha. She came out and explained everything to me in the terms that I can understand which no one has explained to me the fiber experience before. She made me feel very comfortable, and she was a pleasant to talk to.

I went to upgrade my phone and was helped by Jasmine T. I stated I wanted a free upgrade regardless of the model I was getting, she then proceeded to tell me the only way to get a free phone was if she added another line. The entire process felt like a scam, and it was. My phone wasn’t working when I got home, my original number got replaced with a new number. I called ATT and they were completely confused. I was told there was NO reason to add a line for 12 dollars a month when there is an active promotion for the phone I upgraded to for 5.99 a month for the same amount of money that she gave me with the added line. I was scammed, so she could probably make more commission off me. ATT sucks and that store location is a disgrace!

AT&T has got to be the worst phone company in the entire planet. The phone service sucks. They overcharge out the ass when you try to do an upgrade. They canceled your order but still charge you for the upgrade and then don’t let you upgrade. AT&T should be put out of business. They do not accommodate customers' needs, there’s trash. Steer clear of att, they do not gaf about their customers! Zero stars, thumbs down! Highly do NOT recommend!!

Do not keep what they promise, bad wireless service. They lied to get you to switch over to them. I am not getting the discounts I was promised. After 3 months I still have not received the payoff amount for my old provider from switching over. They claim they don't have one of my trade in phones I sent over when I provided a tracking number showing delivered.

Our awful experience started when we signed up for service with an AT&T sales agent at Costco on 8/26/25. We received 2 brand new phones in the mail the next day after signing up. I turned mine on and switched everything from my old phone then called my husband at work to let him know that we had received them. He noticed that I was calling from Texas, we are from Michigan. That's when the never-ending nightmare started. Apparently, whoever setup the service, entered a wrong area code (Texas) plus my number. Needless to say, the AT&T service never ported from Xfinity, so I was stuck with a useless new phone, my working old phone, and two phone services.

Took 3 calls and 12 hours to find a representative that knew what they were doing. 1st two told me they were working on problems and would be 3 or more days. Call next morning, a rep fixed it in 10 minutes. Almost switched to T-Mobile.

I am in the process of transferring services. A requirement is that you pay off your device first before they will unlock it. "Completely understandable btw." What they do not tell you is that they will hold it ransom for 30 to 60 DAYS after it is paid off!! I had to switch back and I can't receive majority of text or calls, my services completely cut off periodically throughout the day. And don't get me started on the AI system they have OR the app!! Horrible! Not to mention, anytime you get customer service on the phone there is a language barrier.

AT&T's apparent disregard for customer concerns is reprehensible. Time and time again I was met with a complete lack of accountability and empathy with customer service demonstrating a profound indifference toward resolving my issues. The entire experience described below reflects a business model that de-prioritizes the customer (sadly, no surprise here) but also refuses to honor the customer's self-agency in desiring to switch carriers. I will preface this review by noting that I have been an AT&T wireless customer for over 10 years. AT&T's oppressive practices and recent runarounds left me without wireless service for 4 days after I recently decided (for a number of personal reasons) to switch my wireless service to Xfinity.

This company is the worst I ever dealt with. They lie so bad I got service a month ago and it was so bad, I lost so many calls so I cancelled wellres. I had traded my iphone15 in for iphone 16 pro so they told me to mail the phone back and I would get the money back that I paid for taxs and I would not get my iphone 15 back that's crazy so sent the phone I got confirmation that they got the phone on the 25 and would get money in 14 days. Well I have still not gotten my money so I'm out my money and my iphone 15. Well I won't stand for that I will report them to the Better Business Bureau. I will call the news channel to see if they are interested in the story. this is not right at all.

No 1 is 0. Be careful with the information you are given when speaking with employees of this company, so that the same thing doesn't happen to you as happened to me. This is why, and for other reasons, including the high fees, people are looking for somewhere else to stay. AT&T is a scam. I've been with them for over 5 years, and first, a customer service guy tells me one thing, and then another tells me another. It bothers me that people try to make other people look stupid or idiotic. It turns out I switched companies because AT&T is very expensive, and my coverage was lacking in some places and it was slow.

My parents were way overpaying for cell and internet service and despite paying for “150 Mbps”, they were getting 5 Mbps download speed, at best. Went to cancel and AT&T gave us the runaround saying account changes had to be done in the store. Made the 30 minute trip to the store and they said it had to be done over the phone. Finally got through to someone for the cancelation and they were 3 days into the billing cycle and said they had to (over) pay for the entire rest of the billing cycle even though we wouldn’t be using the phone lines the rest of the 27 day billing cycle. Crooks. Went to spectrum and the bill went down from $300 to $100, all included, plus its fiber with 1000 Mbps internet speed. AT&T needs to go under. Look at the reviews here! Speaks for itself.

I recently closed my AT&T account for several reasons, but primarily because of my location. The service here was poor, and my account was costly. On August 5th, I ported my number to T-Mobile. I received my last bill on August 6, which was $155.85. I thought I was done paying for poor reception and expensive bills, but oh no, AT&T had one more trick up its sleeve. I received a final bill of $69.12, and since I was no longer in the system, they could not auto-debit me.

Connection and services are OK. In North Austin. But customer service on corporate level is just abysmal. Nationwide outage is not even mention on their website for hours. Not even in outage tab. They even did not bother to let you know, when you call on their service line. People coming to the store location in dozens, just to find out something that had to be on their websites. I find dinieing problems is customer service tradition for ATT. Had same issues few years back.

I'm writing to vent my frustration with AT&T. A few months back I received a notice that my neighborhood was upgrading to fiber. I agreed to an appointment with one of their techs. Upon their arrival, the representative confirmed that my neighborhood was not equipped for fiber. Additionally, the tech discovered that my address was input incorrectly in the system but he assured me that everything was updated. Fast-forward to the MIDDLE OF MY WORKDAY and my internet is shut off. I call AT&T. The rep tells me it was shut off because my neighborhood has been updated to fiber. We have already gone through all this but the rep who can't answer questions that aren't on the script advises that he cannot re-connect my internet because he has to send out a rep to update me to fiber.

As I write this, I'm currently still on hold waiting to speak to someone. 50 minutes and counting. Longer than usual wait times, I'd certainly say something. I find this a bit excessive and not acceptable.

I wish I can give a zero star. I am with this company since 2017 and they interrupted my service while I had an agreement. Never explained to why my payment arrangement was kicked off. Their customer service rep are not professional at all or educated in the service. I will pay off all my equipment and leave this company. Just bad service and no perks for loyal customers.

One star is about .75 star too many. AT&T stopped mailing me my bill so I called to see where it was and was informed that I was signed up for paperless billing even though I never signed up for it. Told their operator that and put me back to mailing me my bill. By the time they sent me a bill, it was late and they disconnected my service. Even though AT&T was responsible for it, I had to pay the late fee and reconnection fee to get my phone turned back on. For about 4 months I got my bill in the mail but also got constant calls from them to go to paperless billing with them still "because it would be easier for me." I constantly told them, "NO! I DON'T DO ONLINE PAYMENTS, SEND ME MY BILL IN THE MAIL." But the next bill never came.

AT&T misled me into switching by promising a $625 reward card and saying I could cancel anytime without penalty. After 5 months and 15 days, I switched carriers and AT&T immediately withdrew $625 from my bank account, claiming a 6-month requirement that was never disclosed. This is misrepresentation and deceptive billing. I am demanding a full refund and warning other consumers to avoid AT&T’s hidden conditions.

I would never recommend AT&T. I have had them before. Now I remember why I got rid of them. I have been with them for about 2 months now and have nothing but headaches. First off I signed up for $ 132.00 a month for cell and internet 1000. I was promised the first 2 months would be free for the internet and after 6 months I would get a credit for 6 months for the internet. I had Spectrum 600 before AT&T and never got any circles I am getting dizzy from all the circles I am getting from AT&T. So the service for internet is not worth it.

Shame on AT&T Wireless for causing me to spend NINE HOURS over several days in attempts to have them unlock my two phone lines so that I could switch to a less expensive carrier. The phone lines are "locked," SIM cards are "locked," a special transfer code is needed (try getting that from your account website), along with a few other roadblocks that make it difficult in the extreme to change carriers. Worse, AT&T CHANGED ONE PHONE LINE OF TWO ON MY ACCOUNT, THEN CHANGED MY ACCOUNT NUMBER FOR THE REMAINING PHONE LINE. Thus, I could not access my account because I did not have the correct account info which of course is needed to transfer any phone line. To top it off, they are charging me for the entire month of September even though I had been trying to move my lines since August 30.

In 2023, a rep at Sam's Club told me I could switch to AT&T for free with a brand new Galaxy S23a at no cost if I traded my existing, almost brand new S21a. I went ahead with it, they judged my phone to be almost perfect and said I would get the new phone with a straight trade. They ended up charging me $1000 for the new phone. I see ads from AT&T almost every day with that same offer. They are lying. They will charge you full price, no matter what they say the trade-in value of your phone is. I have been paying them for 2 years and they still say I owe them over $300 for my "free" phone upgrade.

My wife and I was treated very well at the Crest Wood store on the Cal Road. The store is run by Candance who should be the permanent store manager. Also a sales associate. Maya was very professional and very helpful and knowledgeable.

I signed up for 2 lines 14 months ago with AT&T, and it has been a complete nightmare ever since. I had 2 sales representatives show up at my house offering what seemed to be a good deal. They even took 2 of my current working cell phones as trade for 2 brand new phones at no cost is what they said. We'll when the first months bill came in, not only was I charged more than promised, but also didn't credit my account for the 2 phones I gave them, which put me in a position to have to pay for the 2 new phones they gave me, which 14 months later I'm still paying for, when they said the new phones would be free. They have done absolutely nothing to remedy the situation. I will be switching companies soon. Don't go to at&t unless you have time to call them every month to have your bill fixed, if they will bother to fix it as that has not been the case in my experience.

I was a Verizon customer for over 25 years before switching to AT&T in hopes of saving money. Unfortunately, the three months I spent with AT&T were extremely disappointing. The reception was consistently poor, and I experienced frequent dropped calls. Because I work remotely and spend much of my time in the field, reliable coverage is essential. Verizon always provided that reliability, but AT&T did not. After a frustrating experience and nearly $2,000 later, I made the decision to return to Verizon.

We are a small startup and chose AT&T because it was a long-standing American company with a reputation for integrity. Candidly, AT&T has found a way to steal from us every single month for eight straight years. No matter how many times I call or work with their finance team, I’m forced to go over the same details like I’m talking to a wall. This isn’t an accident—it’s a culture. I hold CEO John Stankey personally accountable for presiding over a corrupt business operation. I predict with 99% confidence that a massive class action lawsuit is coming, and AT&T will go the way of so many companies before it—relics of an era where squeezing another dollar mattered more than ethical leadership. Eight years under this corrupt organization can be summed up in one word: Pathetic.

We had a young sales person come to the door to claim that internet service would provide higher speeds and faster uploads through their newly installed fiber optics lines. We did not see a significant difference. The sales person also lured us to switch mobile phone service with offering "free" new iPhones. The new phones were locked so you can't use eSIMs overseas. If you want to get your phone unlocked, you have to pay an inflated retail price - not the promotional price - to buy out the contract. If you go abroad, during that time, you can only use their international program at $25/day. Outrageous! Their customer service is terrible, and their whole operation is very much a bait-and-switch tactic to lock you in to an extended contract.

I was at my local Fred Meyer and was approached by who I thought was AT&T. I have learned since then that these are third party vendors. I don't even know where to begin except that what they said and did was completely different. They said they were giving me a free watch and the bill has all the charges for an installment on the watch every month. I sent it back unopened and they billed me. Luckily I was able to resolve that after several calls with the overseas customer service. They didn't give me the amount they promised for a credit for our old phones. I called and they claim they received an GalaxyS 22 but I sent an S24+ to them. I tried 3 times and their customer service has wasted my time by saying they received a different phone. My credit is $800 not $1,000.

I canceled my cell phone service with AT&T in July and went back to Verizon. This is September 1, 2025. I am still getting bills from them. They will NOT stop charging me. I called them today. I did not remember my 4 digit number, and Louis refused to help me. Said they have to have that 4 digit pin. They are the WORST service and have the worst customer service.

AT&T is a bait and switch company. I would NOT recommend this company to anyone. They lie, period! Do not fall for their fake $800 promotion, neither. I just switch because of that promotion and, now I'm being charge twice as much as my last carrier. AT&T is a total scam.

On 8/28/25 Marci ** from the Pontotoc, MS store helped my husband and myself out tremendously! Marci is a very professional and knowledgeable employee who need to be compensated for giving excellent customer service. There has not been a time in the last two months that she hasn't gone above the call of duty to answer our questions or provide assistance to us while helping others in the store.

As much as I hate to say this, but ATT is Terrible at everything, Sales, customer service, troubleshooting. No one knows what they are doing, even their loyalty dept. Very frustrating, Worst experience ever.

CONSUMERS BEWARE! Purchased internet in January 2025. It took a technician several hours to install the service and a sales rep stopped in during this time to sell me up and offer a $250 gift card. I have called for the past 6 months asking about the gift card only to receive one story after another. And now customer service says there is no such promise. Total scam!

There are clear-cut reasons why I've been a AT&T customer in two different states (California and Texas) totaling well over 20 years. And those reasons are two-tier. Starting off with the AT&T employees. I have yet to communicate with a AT&T worker whether over the phone or personally face-to-face and not sense that they truly wanted to be of service to me. And nearly one hundred percent of the time, they succeeded in their goal to help me. Now to expand my point a bit further, I'm not just referring to the AT&T staffer whose work tools are the telephone and their desktop computer. And so, special kudos to the highly competent AT&T field technicians (like Joshua) and a gentleman named Kris **. I'm not sure what Kris's formal or informal title is, maybe information gatherer or data entry clerk.

I had a wonderful experience with Josh at the Rockingham NC, AT&T wireless store. I went to add 2 more prepaid plans to my sons because I wanted a more affordable phone plan for the family but when Josh told me I could achieve my desire on a regular plan, I was excited to be saving $200 a month compared to my old phone company. It was a deal I couldn't pass up. Thank you, Josh.

I recently visited the AT&T store at Harrison Crossing and had the pleasure of working with Tyler **. From the moment I walked in, Tyler was professional, knowledgeable, and genuinely committed to helping me find the best solution for my needs. He took the time to explain my options clearly, answered all my questions with patience, and made sure I felt confident in my purchase before leaving the store. What stood out most was his respectful and personable approach—he treated me like more than just a customer. In a world where good service can be hard to come by, Tyler made the experience seamless and even enjoyable. I left feeling supported and well taken care of. I absolutely recommend this location, and especially Tyler **, to anyone looking for top-notch service and a smooth buying experience. Yes, I would recommend to friends and family.

Customer service is sucks, internet was so slow and no network in some places.. It is not worth it paying their services. Not recommendable. Employees are not helpful. They don't know what they doing.

I am not happy so far. I am a new customer with AT&T. And the phone single is not good. I had better coverage with my previous provider. So far I am not happy with the service. Very poor signal. We have the family plan and no one is happy.

AT&T overcharges for less service provided. They have terrible service and charge me twice as much as Straight Talk. The woman at the AT&T store in Tallahassee was very patient and nice helping me set up my phone. I don’t have service that in other places I would with straight talk. Also no hotspot!!

Added 10G of Hotspot Data because 60g went so fast. Used for 2 hours, turned off, went to sleep for a few hours, woke up, and all 10G was gone. We added up all the data used and it didn't add up to 10G, not even close!! They are a rip off!!! You are much better off with Verizon or T-Mobile is even better, as they don't outsource their customer service calls and keep Americans employed.

I had a very bad experience at the ATT store at 8052 Limonite Ave in Riverside, CA with the salesperson or named himself manager **. After I went to find out why he added a new line on my service without permission or letting me know last time I went to ask for service on my home line, and he said he was saving me money, when I don’t need two lines, but in reality I was paying like 70 dollars more than my other bills. And when I called ATT they told me he gave me a SIM card that day for a Samsung phone, but he never gave me anything. So I asked him what happened with the SIM card? And he is like “you did not need it cause you don't have another phone” and I said of course I know that, and I didn’t need another line either. But he was so rude that he just wanted me to listen to him only and did not hear me. So I was done with him. I think this was very fishy!

In all my years of working with AT&T, I am appalled at the manner in which my conversation with an agent was handled this morning concerning my account. He was argumentative, sarcastic and unprofessional in an attempt to resolve my concerns. I would never have expected such from this company and have further decided to terminate my relationship with their phone and internet service. The agent made it obvious my business is not needed.

Well I used to be DirecTV customer until AT&T bought it and ruined it so I left, I had T-Mobile and also left after 15 years of being customer is any good either, I give a try to at&t wireless. They offered me a promo of 3 lines for $108 (I have my own devices) and they "waived $105" of activation fee if I donated $10 for the Heart Association. Then my bill came a week after the my phones were activated and it was $275 where my monthly service was $160 and the $110 for activation fee, I called them I explained to them about the promotion of $105 and activation fee was waived for the seller (which I also have her info), and customer service the worst. They didn't care about the promo that the other seller offered me, they said my current bill was correct and I had to pay on my due date, so I got so mad that I went that same day to Xfinity wireless and cancelled at&t service in only 8 days of service.

My biggest issues with ATT are, one lack of system updates to phones purchased through ATT. I haven't had an android update in 2 years on a 3 year old phone. I read this as forcing people to upgrade their phone. Second is they outright lie about coverages on their maps. Most times 5g coverage in more rural areas is what they call "estimated coverage" but the reality is only 4g towers cover the area.

Reading some of the reviews about ATT. I agree with them since I've experienced a lot of the bad customer service, too. How they keep you on the phone for an hour or more. Due to them not knowing what they're doing. Makes no sense. They need more training. Which ATT isn't doing with them. They're so bad they'll transfer you to a different department. Just to be done with you. I've also been hung up on before. Hate to have to call them. Now I immediately ask for a supervisor. Which is another whole issue. Them getting on the phone. The reps can't answer questions. When looking at your account. Which surprises me, I've even had them. Looking at other people's account.

The good...

I have been a customer of AT & T since 2021. This company charged me several times international call bill without calling. However, but my last bill was the worst, and they asked me to pay $ 150 on the top of my monthly bill. So, I called three times to explain about the international call which wasn’t mine and they tried to explain me the following reason. Even if I did not call from my number, call from other apps can connect to AT&T through WIFI. This is also not true, because I am 100% sure I did not call any international call with apps either on the date they mentioned. I tried my best to convince them, but the customer service agents would not like to accept the truth and refused to clear the payment. After a long talk through phone the last option the two agents I talked over the phone suggested to me as an option to reduce this payment by 50% which I do not accept. This company is trying to ripe off my money without any service.

ATT sucks service lol 😂. No service. Go to Cox. Half the price with better service. Been with att 20 plus yrs. Never late once. Go to cancel they charge for service that I did not receive. Been on hold for over a hour. Verizon better.

On 8/14/25, Costco AT&T salesperson at 833-950-4601, on a recorded phone call by both parties, upgraded our two iPhone 11s. On a recorded phone call, the employee reiterated multiple, multiple times that the iPhone 16 promax upgrade would cost a total of $9.20 per month for 36 months, that we did not need the Next Up program, and that we could pay off the total amount of the 2 new phones after 2 months on the contract, on month 3, the total amount of $9.20 x 36 months which equals $331.20. She stated we would also receive a digital $200 Costco card. The employee was asked multiple times the same question to ensure this information was accurate, that the phones would be unlocked, we would own the phones and not be tied to a contract after paying off the $331.20 on the third month. The employee ensured us that all this information was accurate.

Horrific experience that cost us hours of wasted time, not to mention money, but we learned our lesson. It started with a nice enough young man wearing an AT&T badge who approached me at my house when I was returning from the store. He mentioned that we could qualify for free new phones and a great deal because we have AT&T Fiber Internet. He returned the next day and explained the fees and we signed up, although the amount on the screen was different from his original quote. I also asked if the name on the mobile account had to match the fiber account and he said no problem.

AT&T stole our phones... We sent them back with the labels provided by AT&T via UPS and they never arrived. AT&T can look up the tracking and clearly see the last place they were in transit was Tenn. However claim that they can do nothing about it and that it's our problem to deal with UPS even though the phones were shipped with AT&T's issued labels. UPS won't discuss with us because they are AT&T's labels and we are not authorized by AT&T to get any information... Now AT&T is charging us $800 per phone for our new phones because they didn't receive our exchanges... This is the second time we have had issues upgrading phones with AT&T and not receiving the credits promised. Worst customer service in the cell phone industry. Don't fall for their "Upgrades". They will find a reason to not give you credit whether it's "Lost" or "Damaged" or outside of the return period... something to take your money!!!

So I’ve been trying to get in touch with AT&T customer service department for about one week to change and update my payment arrangement. Everyone I get on the phone cannot help me. I wanted to push my arrangement out one more week and they have given me no resolution. Very sad to say I’m disappointed with the service at this point in time. I’m facing a hardship and I need my telephone service on not disconnected trying to make an arrangement until I get my unemployment check and no representative has been able to help me.

So, my wife went in to an AT&T store just a couple days ago. She was talked into getting her credit ran, and if approved could get 2 Samsung S25's with no down payment and pay a little more than $100 a month for both lines. Long story short, she didn't get the phones, they ran her credit, voided out her prepaid plan and are now trying to say she owes $180 for her first month. This is absolutely fraudulent and disgusting. I wouldn't trust att to run my bath water if I was there supervising them.

We’ve been using AT&T for a few years, they start you at a rate you think is good and then over the course of 6-12 months they slowly hike the price on you even though you haven’t changed anything with your service. They blocked us from being able to lower our bill online today, they AI phone bot hung up when I asked to lower our bill, and then I was finally sent through to someone who was very obviously paid to give us the run around. They would say they’re looking for more information and then would put us on hold for 5 min at a time, then they gave us no answers or resolve and did this about five times.

I want to compliment an AT&T representative, that helped me today with my AT&T rewards. She was professional and well informed, walked me through the process of emailing the bill from my former carrier to AT&T because, my attempts to upload the bill was not successful. She was patient and kind. It was an absolute pleasure dealing with her. Unfortunately, I do not know how to spell her name phonetically. It sounded like Osheka. Pat Mc

I have been an AT&T customer for 15 years until recently. The main reason for leaving is they raised my plan rates twice last year within a 6 month period. I went from paying $150/month to $175/month. My phones are paid off! This is too much money to be paying for a wireless service with outdated iPhones. Even after I ended my contract they charged me an additional $10 because I no longer qualified for a discount. On top of that AT&T had 2 days breaches last year, I received several emails from them letting me know that my phone number and personal information was leaked. No wonder why I have been getting non stop spam calls! I transferred to Verizon wireless and we pay $110 for 2 unlimited lines with brand new iPhones! Verizon has better coverage and customer service. I highly encourage any existing ATT customer to make the switch ASAP!

Had my prepaid AT&T phone turned off two days ago. After speaking to numerous people, I finally spoke to a "Manager," she wouldn't give me any other information, not even a extension number or employee number. I begin to explain that my prepaid payment was paid from July 24 to August 25 and I wanted to change my service to a cheaper service.

AT&T has randomly been shutting off service in our area. Not all service as there are two pre paid plans in the house. One will lose service. The other will not. This is 4 time this year has been 2-4 at a time. They claim its tower issues. They refuse to give any form of credit to pre paid plans. The last time they restricted it was emergency calls only. Could not even call 611. Then they lost service for 912 in the area. Pre paid customer are customers and should be included in credits for this inconvenience.

Only a 1 because there is nothing less. Delivered wrong phone but forced me to use in order to get the correct one for “3 days”. Promised overnight, 3 days later, still not here; lost data; phone not functioning as well as my last phone; dropped calls already; can’t go to my old provider of 25 years. AT&T is the worst.

Brennan D. Came to my home. Set up new service and new phone. Failed to mention that phone would only be delivered 8-4. Needed a signature. I work until 4. After 3rd delivery attempt, phone was returned and contract canceled. Never mentioned this. Left message with her for help. Never returned my call. Way to go AT&T!

We were told service would be restored in half a day, then the next day by 12:00 noon, 48 hrs later, they don’t even have a date or time for internet service back online. Unacceptable!! Goodbye AT&T. You guys suck!

Bought a screen protector with lifetime warranty but yet AT&T will charge you their processing fee of $10 each time you replace it...not a lifetime warranty if you're paying to replace. So rip off to me!

I was with T-Mobile for a long time. A guy from AT&T came to my home. And talk me into changing sale services. He took 3 of my phones one being a brand new pixel fold 9 as the foldefault and a Motorola flip. One of the new ones I was out all the cost of those phones, but he said my cost with AT&T. Would be much lower and they would pay those phones off. That did not happen. I now owe AT&T and tmoble. I get nowhere when I try to talk to them. They stole my phones about $3000 worth of phones and left me holding all the payments. I want to go back to T-Mobile and I won't let me. This is ridiculous.

DO NOT USE AT&T!!!! They will not protect your sensitive data. Furthermore, they now refuse to unlock my phone, even though it is paid for and eligible. Furthermore, WITHOUT MY KNOWLEDGE OR CONSENT, they signed me up for a $6 monthly charge several years ago regarding early phone upgrades. When I complained and told them I never willingly would have, nor did, agree to this charge, they made me sit on the phone for hours--and then told me they were escalating it and would refund me the money. THEY HAVE NOT REFUNDED ME!

The worst experience I have ever had. Tried to change the phone and they never mentioned that they do not have service in my area. I am now at more than 12 hours without cell service. Awful experience. They should be investigated for fraud.

Very very disappointed by the price. They send third party to your business and give you wrong price and when you switch they literally say that not the bill going to be. Don’t fell on the trap they set up.

Made a switch to AT&T Wireless because others swore of the service. What a big mistake! Service would not allow my phone to connect to my radio, no Hotspot like the salesperson said. This is the biggest SCAM ever! False advertising and I'm about to get out and head back to the old phone service provider! Would lose connection calls in town, lose internet and no service at times at home. Such a waste of time and money! Would NOT RECOMMEND! Customer takes forever to connect/talk to.

I have spent almost 2 weeks and countless hours on the phone with the incompetent people at ATT simply trying to get my number ported over to a new carrier. I have been bounced around, I have been asked to repeat myself over and over again. I have been had to repeat myself over and over again. It should not be this difficult to port your phone number over. I literally start the conversation with I can’t do this. I can’t do this and I can’t do this because I do not have access to the old phone, or number. What is the first thing they ask? For me to do the exact same thing I just told them that I could not do. It’s like Groundhog Day man. It’s almost unbelievable. The lack of support I have gotten in the situation is comical.

From day one, my experience has been nothing but a nightmare. A Concierge account manager (door-to-door sales) convinced me to switch providers. I clearly told her what I currently pay for phones and internet. She promised:

I have a business account with AT&T and have been trying to get an employee who no longer works for me off of my plan. After 5 months and countless hours on the phone and trips to the store we finally received a "port out pin" after porting the line off my plan, AT&T then locks the phone and is saying that it is stolen. The phone was a replacement phone sent to me after the previous phone was damaged. So essentially AT&T sends out "Stolen Replacement Phones". I have filed a complaint with FCC and will be reaching out to my state attorney as well.

For the 2nd time in 3 months we are without Uverse, internet, wifi or ANY connection with anything associated with ATT. It's like att abandoned us on an island without any connection. This is beyond ridiculous. But Cox and others are equally deplorable.

Coverage is absolutely terrible. No data or reliable service anywhere and they don’t care. We’re paying for a service we aren’t getting. When we try to tell them, they don’t do anything about it except tell us to use wifi. It’s ridiculous.

I was initially really happy with the service we received from the sales guy at the Menifee Haun Rd store. I don’t remember his name but I know there were two salesmen with the same name and he went by “Little (name).” Unfortunately nothing he told us about our bill is true. I previously paid $207 per month. I have 4 people on my account and 3 of us went in together to upgrade our phones. He upsold us 2 Apple Watches and showed me the screen predicting my new bill would be less than my previous bill. I can’t remember the exact number but it was approximately $185-195. Well the first bill came back higher (as anticipated) but I got my second bill and it’s $297, over $100 more than he told us. Now they’re saying they can’t fix it. I’ve been with AT&T for so many years now but I plan to leave asap because of these predatory sales tactics and their refusal to fix their mistake. I highly recommend staying away from this store and from AT&T.

WHAT THE HELL IS WRONG WITH THIS? I ported my # to AT&T. Service didn't work for me, ported number to different carrier. Now I get a 137.87 bill.??? I don't understand what happened to 14 day trial? Shame on you AT&T. I would think twice about AT&T. Wonder what bill for 30 days????

The service by AT&T is roller coaster experience. Some days service might work others days it does not. My overall experience with AT&T has been negative. On several occasions I would receive an alert that AT&T was involved in a data breach. As well as for several days I could not access there service and my phone was in SOS mode. I called to see what my options were and was disappointed when the only response I received was, they are aware of the issue and are taking steps to resolve it. Minimal explanation with no clear resolution. I finally had enough an cancelled ATT due to their unreliable service and never ending data breaches.

Am I lucky or what. I have been with AT&T customer for years - personal and business. Got a call from their service department and they said they are giving me a choice of 3 different items from apple. I got a brand new I phone 16 pro for FREE. Yes FREE for being over 55 and a great customer. Take that you other cell phone services. Ask them if they will give you one without charging you. Am I blessed 😇 or what? Thank you AT&T.

We switched to AT&T from other provider since we were promised exceptional low rates and service. Well, nothing could be farther from the truth! The service coverage, reception is at the worst level we had experienced! Just trash. I got so angry by unable to open anything in a store on ground level with zero reception from AT&T that I straight went to another company. Got the details and next day I got rid of them. Just terrible. I’m in NYC so it’s a big surprise to have such an awful service. Not that I was luckier in Florida.. NO. Thank you! Never ever again AT&T!!

A man showed up in the neighborhood selling AT&T wireless with a great deal for existing AT&T fiber customers. It sounded easy as pie, sign here, get new phones, save $100 bucks a month over existing Verizon. When you get your last Verizon bill, take it to an AT&T store, they will give you gift cards in the amount to pay off your existing equipment. Done Deal. Or so we thought.

Worst internet ever. Less than 1 mbps and should be getting 24 mbps. Streaming stops to buffer every couple of minutes. Locked into a 2 year service agreement where canceling early makes you pay the balance of the contract. Our phones are constantly bouncing between 5G and 4G LTE with a new cell tower only a few miles from our home. What a rip off. AT&T should be ashamed. They've made over $2000 for the worst internet service I've ever heard of or experienced.

AT&T have become the most crappy service, they apply hidden fees and when you're a couple days late they wanna pile more fees and can’t even help you out, they don’t make customers satisfied. They are money hungry. Their customer service is slow, wait time is long. I can’t believe they let AT&T do this to people. On days of outages they don’t credit you, but expect for you to pay your bill as soon as it generates. Dexar and Leah need to be reconsidered in their positions, because they can’t play a manger's role professionally..

Worst customer experience ever! Account opened under wrong business name, “unlimited data plan”, charged after 10gig of usage, nighthawk router promised free under promotion, it was not free, promised 10.00 per month discount for auto pay however it was only 5.00. Service quit working within 3 weeks, I could not reach AT&T tech support, I called their customer service and they could not reach tech support. I canceled service and was sent a bill over 2K with not details.

Buyer beware. AT&T representative in BJ's tells you that your bill will drop down to $67.76 if you renew your plan. Then after you sign they tell you that their system accidentally gave you a credit for your old phone twice and they won’t honor their system’s error. Instead you the customer will pay for their computer error. Now instead of my bill being $67.76 like I was told, it is $106.67. After this contract is up, I will never renew with AT&T again. A total Ripoff.

I paid off and cancelled my account. I then received a bill for the month after I had paid off and canceled the account. The first woman I spoke with spoke such little English at such a low volume I couldn't understand any of her rambling and she never stopped talking even interrupting. Salvador R. who is a "Supervisor" was absolutely no help. The whole thing makes me want to cancel any future AT&T services.

I was with AT&T for over 30 years. Looking back, I have no idea why. I tolerated the occasional annoyance, assuming all carriers were equally bad, and chose to stick with the devil I knew. That was a mistake. The moment I finally had to contact AT&T for something important, it became crystal clear: this is a company with no integrity, no respect for its customers, and no interest in transparency. Their customer service is abysmal. Their billing practices are deceptive.

I have been an AT&T customer for over 10 years, and my recent experience with the company’s pricing and customer service has been extremely disappointing. In my current neighborhood, AT&T only offers the Internet 100 plan, for which I was being charged $65 per month. However, the company advertises the Internet 300 plan at a lower rate of $42 elsewhere. When I contacted customer service to inquire about a more competitive price, I was told the best they could offer was a $5 discount. As a result, I am paying significantly more for a slower service simply due to my location. This seems like an unfair way to treat a long-standing and loyal customer.

I switched to AT&T because Spectrum was horrible. AT&T is worse. Stay away. I’ve had an SOS symbol where the bars are supposed to be. I can’t call out or text and my data will not work! Stay away if you prefer reliable service.

AT&T is frustrating; when I attempted to transfer my number from a Google Fi wireless plan to an AT&T plan, they made a mistake with the last four digits of my number, resulting in me having to get an entirely new number. I had to contact them 11 times because they were unable to assist me, and then I reached out to Google Fi to obtain a new account number and transfer PIN, which they provided quickly. When reviewing the account transfer information, it displays my correct number and highlights the error made by AT&T, where they altered one of the digits, making it impossible to revert. This mistake was the reason for the error, as it prevented me from making calls. If I had the option, I would have preferred to stay with Google Fi because the representatives at AT&T do not listen. If you're in search of a reliable Wi-Fi and service plan for your phone or any of your devices, choose Google Fi.

Wish I could give negative stars. A door to door sales person convinced my friend of a bunch of lies. We went to the store in Virginia Beach and they told us none of the services promised would happen. They said we wouldn't believe all the people that come in that they have to set straight. Her granddaughter just moved to Virginia Beach and hasn't had the use of her ATT service for almost 3 mos. They DO NOT live in a rural area. They keep promising her it would be corrected but still has not. She tried to cancel but now they want $800 to cancel. I don't get it. If they can't service these customers, what recourse do they have!

I work in an office where we use AT&T Services and trying to get someone on the phone in order to restore services, after a storm or for anything is really difficult and for a place of business this is a really sucky situation to be in, and when the reps can't help you, they hang up on you. And you have to start all over from square one. And all the ones with the really strong accents like they're calling you from overseas. You can barely make out what they're saying. And then when you can't make out what they're saying they hang up on you, this sucks.

NO INTEGRITY! I've been a wireless customer for approximately 5 years. Unauthorized charges were added twice. I did get them to stop, but they are masters at not paying back what was already unlawfully taken. Also, a trade-in credit was promised by the AT&T store during the initiation of the contract for 5 phone lines. One of the phones was not receiving the credit. Customer service apologized for the mistake and promised to fix the issue and apply missed credits. Months later, no changes took place. Another call to customer service and another promise to have it resolved within 14 days. A few more months later, still no changes. Another phone call to Customer service and, again, another promise that it will be resolved within 14 days.

I recently signed up for AT&T Air internet service. I had trouble signing into my new account. A company rep was able to quickly correct the issue, and I was able to access my new account. His name is Kaleb, he works in one of the Best Buy stores. I appreciate his help.

Before you buy this unprofessional pile of hot trash beware of random hike in price and the constant lying or unreliable, terrible customer services clowns who can barely speak English and will screw up everything just to give you terrible service. Only good part was telling them they’re fired. LOL.

I have been a 25+ year customer of AT&T and requested to be placed on the 55+ plan on my current phone. The phone rep that I spoke with said I could get this plan and a new phone at no cost with my trade in. When I went to the store I was told this was untrue. So I requested the phone I received in the mail to be returned and I would keep my current phone. Well, since June, 29, 2025 my phone keeps being suspended for service because what I was told today, their 3rd party provider has not received the new phone back. The phone was given to a rep at this store to send back. I only left with my current phone. After numerous calls on hold for hours and being told my phone was being shut off due to a report the phone was stolen (an obvious lie) this was told to me each day I visited the store as I only have one phone which I use for business and personal.

I switched to AT&T in May. I was promised $800 in rewards. To date I have not received any rewards. I am about to be turned over to collections from Verizon because I have not paid off my phone. I have called At&t several times to resolve this issue and keep getting sent to other departments. I scheduled a call today with customer service only to have them tell me I had to call the rewards center. The rewards center was nothing more than a recording telling me how to submit my information to receive rewards. I called At&t a month ago to make sure all of my info was received and was told I should receive my rewards in 7-10 bus days. This is BAIT AND SWITCH. I am reporting At&t to the BBB TODAY. I am also calling Verizon to see if I can switch back to them for mobility. I will keep At&t fiber ONLY because Cox is unreliable and I have a home office. I am a Realtor and will tell everyone I know that At&t is only good for fiber.

We attempted to switch to ATT internet and learned that it would be too difficult without the phone jacks necessary. We canceled before ever commencing with service. They still proceeded to charge us a monthly fee and told us it would be returned via a gift card in 2 months. Even though the service was never connected and all equipment was returned within a week. Don't go with this service.

I had the worst experience with ATT. They lie about prices and charges. The customer services is terrible too. They don’t have the knowledge to solve issues related to mistakes they made. I moved my services with them and they made a mistake and I had no phone service for a whole week. I have to go back to my previous company. I don’t recommend ATT to anyone.

Can you believe that I turned in my Flip phone for an upgrade and the screen cracked not even two weeks after. I had a rep talk to me so badly, and advised that no one would replace the phone for no charge -- keep in mind had it 2 weeks, and turned my old device in. She talked to me like a dirty dog. That same day, I went to Verizon...who was worse if you can believe that. I came back to AT&T a week later. They were supposed to restore my installment plans and profusely apologized for my experience. Unfortunately, I have to "wait" for my installment plans to be adjusted, so instead of the $330 bill I previously had, it was $679. I have been calling and calling and calling. Told to wait until next cycle.

AT&T rep came to my door to talk about getting a cell phone since we had internet. I like to bundle so I said ok - he gave me brand new phone but took my cells phone from spectrum. I was to get a card to pay off my old phone but AT&T took the money and now spectrum is after me for the cell phone payments. I am retired. It’s hard to make 2 payments. That form was to be my way to most off old form.

You cannot stop AT&T from billing even if you have moved and had number turned off from the location you moved from. I moved 4 mos. ago and they are still billing me even though I notified them of the move and the number has been disconnected. All AT&T has to do is confirm when the number was disconnected to confirm when the billing should have ended.

We have had our 4 cell phones with At&t for over 4 yrs. They do everything in their power not to give you a discount or break on the internet. So when we were moving to another rental within the Newnan area the lady said, "Let's use this time to give you 3 months free. We will treat it as a move not a transfer or using the same account."

I ordered 2 phones over the phone. Was told they was new phones. Got them and the iPhone was good. The Samsung phone I ordered came in a box that was not Samsung. It looked like a warranty phone in a box that said AT&T on it and they don't want to make it right. They say I have to pay taxes on a new phone even though I paid taxes on this one. Not very good customer service.

If I could rate AT&T a zero. If I could rate a zero, then I would. We were mislead at the store when we signed up for AT&T mobile phones and internet service. The online account is difficult to interact with. We had a technician scheduled for an 8:00 AM install for internet; no show. When I contacted AT&T I was informed that internet is a self-install process, or I will be charged a fee.

Wish there were zero stars. Used to brag about how good and AT&T was. They've gone to crap. Constant buffering even in town and signal was great now sucks. Goes from full bars to none. Called and they say their equipment is testing good. I'll be leaving AT&T within 2 months when phone paid off. Get ANY other carrier who's name isn't AT&T.

If I could give a 0 star rating I would. They lie and steal. We were told our old phones qualified for free phones and it's a lie. Only one phone qualified. So for 2 years we paid installments. When we paid off the installment, we broke the installment contract so we had to pay the balance on the 'free phone' also. Then we canceled on the first day of the new statement so we got charged for a month of service we no longer had.

If I could give AT&T zero stars, I would. This company represents everything that is wrong with corporate customer service today. After dealing with dropped calls, hidden fees, misleading promotions, hours on hold, agents who say they’ll help but never do, and a billing system that seems to operate in a black hole of confusion, I can confidently say: AT&T does not care about its customers.

The Nextup program is a scam. You pay monthly to upgrade early only for them to tell you there is a problem with your old device and no one can seem to give you a clear answer as to what was wrong with it. Then you're stuck paying the old device off anyway. When I turned in my old device it was in perfect condition. I will be leaving AT&T as soon as I can.

ATT workers wandered through my garden without a single thought of what they were smashing. They unnecessarily butchered a tree, which now has to be completely removed, and attempted to leave what they had cut. Total disregard for private property, and not one or two, the whole damn crew had to walk through it multiple times, and when confronted, did not speak English, so I could not get my point across.

Service is the worse, 13 days without internet at home. The technician came, nothing change, I call customer service that is too hard to contact, one hour wait.. and the person who answer she did not have an answer but she was also laughing of my concerns! Final Decision they don’t know anything. They did not have an answer for my issue. Worse, worse, worse

Horrible customer service organization- talked to so many people about getting a transfer pin so I could transfer to another provider- everyone refers you to some other department- every person makes you go through the same steps without them leading to a resolution. I spent hours trying to get a transfer pin and I still don't have it. The agents are nice but they give you the run-around and everyone just tries to talk you into staying with them. If given a choice, I would not ever choose AT&T again.

AT&T has scammed my family lying about promotions and promising lower phone bills with is a lie. I have to call every time my bill comes around I have to call them and wait 30min to an hr for someone to answer the phone. I wouldn't recommend At&t to anyone! This composure needs to be sued for over proving their customers and charging almost 20 dollars a month in senseless taxes! This company deserves 0 stars.

At&t is apparently a company that does not honor basic business courtesy. Opened new acct based on salesperson's misinformation. This created a $2k bill from old carrier and bills from at&t. Transferred services back to old carrier and paid $220 to activate lines. Then at&t billed me as well for activation of lines. ($175) Our service was connected for 1.5 DAYS! Tried working with cs (through "backoffice"). They would not take responsibility for the salesperson lying..but they did admit to it. Just said sorry. Salesperson sold me a product that at&t would not honor. Promo sold for 4 devices. At&t promo was actually only for 2 lines and expected me to payoff devices with prior carrier. Plus they make you wait 8 to 10 weeks for promo to be complete meaning you need to pay off your devices and then get reimbursed.

This company it's the worse. Overcharging. Waste of time online when you need to talk to someone. They never resolve your problem with the service. You lose internet connection all the time. Your GB are always too low unless you pay tons of money for more. When you suspend a line you still have to continue paying for if you don't cancel. When you cancel a secondary line they still keep charging you if you don't look your bill. They are the worse. Go to another provider. Don't waste your time or money with this company. You gonna be very angry for the dishonest of this people.

I was promised a certain monthly bill by the AT&T salesman. I verified it verbally a number of times. Once it was too late, I found out he had lied and now I am stuck paying more by 20% every month. I called their “service” department who let me know they don’t care if I was lied to- they are holding me to the contract. AT&T has seen the last of me and my family.

I had to speak to 2 customer service representatives on 7/21 and I couldn't be happier with all the customer service I spoke to today. I spoke to Chrissy today at 4p(EST) and Chris at 6:45p(EST) and they were both not only amazing at their jobs but they understood my issues completely and solved them instantly. I'm super appreciative of both of them and they both deserves a very large wage for the amazing people they are!