AT&T Wireless Reviews

I would be wary of using AT&T. I am experiencing phone fraud where my phone numbers were stolen and the criminal took over my account. It has been two weeks, and am having a terrible experience with AT&Ts customer service - particularly their "fraud department". It isn't possible to get anyone on the phone to speak with in person. I submitted a fraud claim on their website, and the claim status a week later said "Closed", and to see the email for a conclusion of their fraud investigation. I never received an email... I am going to file a claim with the FCC, and if AT&T doesn't resolve this soon I will pursue legal action.

This has been one of the worst experiences I’ve had with a wireless provider. I was with T-Mobile for over 10 years before switching to AT&T six months ago. I was promised free phones as part of the promotion, yet I am still being charged for the new devices. On top of that, the phones were misplaced, and when I contacted customer service, I was kept waiting on the phone for two hours. After finally speaking with someone, I was told they could not trace the package — even though I provided the UPS tracking number. I was then informed that it was not their problem. That response is completely unacceptable.

At&T is the worst provider I have ever had for WIFI and phone service. Customer service is also horrible. They do not want to credit you for bad service and transfers you all over the place. I am losing money for not being able to connect and do my job accurately. This has caused strife for me. Family, Friends, and my clients have mentioned multiple times when they call it sounds like my phone is disconnected or it goes straight to voice mail. This happens anywhere I go. This has become frustrating to miss important calls. There is no compassion when you call for help and they never want to credit you. I was told by a rep to cancel although I am in a contract. I was given a 1 time 10-dollar credit. This was a slap in my face.

Before you sign up with AT&T, understand this: the price you’re quoted is not the price you’ll keep. They hook you with one number. Months later, your bill quietly increases. No clear warning. No straight answer. When you call, you’ll get what I now call “AT&T Math™” — a rotating set of explanations that somehow all justify charging you more. When you call, the real performance begins.

4 decades later? I'm so stupid. AT&T Wireless and AT&T worldnet email yeah that was a thing. Email breaches even though it went to att.net then Yahoo, then back to att. Att to cingular then back to att. With fees and lies, costs, breaches, no loyalty no more union discounts unless I pay for the highest paid plan. Apps that are filled with bots who don't help. Codes need to be sent by the app, not a phone or chat person. WHAT IF THE PHONE OR NETWORK IS NOT WORKING?? We'll they lied about 2019 breach then again it comes out in 2024 again and supposedly $7500 to customers, nope doubt that.

Atnt is the worst. I switched to T-Mobile and owed 700 dollars for a phone. I was waiting for T-Mobile to pay off. I went to cancel service. They told me I can't so I ended up with a 1300 dollar bill. They said they will settle for 1,069. I paid it. Then asked for the pin to unlock my phones. They said since I settled for less I can't unlock my phones. They are crooks.

I visited my local AT&T store on 2/22/26 at 4 pm. The place was busy and a pleasant, young man named Jaime approached me. Despite the fact that I wasn’t purchasing anything, he took time to help me solve issues with my AT&T Apple Smart phone. I wasn’t sure the problem with my Messages app was an equipment issue or an application issue. He did his best trying to determine the cause of the issue. Despite the fact the issue wasn’t fixed he did determine that it was an application issue. I will have to contact Apple directly. I trust you have a rewards program for your employees and I would like him to receive recognition for dedication to his job. Thank you. Sincerely, Gerri ** ph: **

I am extremely disappointed with my experience with AT&T and what I believe are very misleading trade-in and upgrade practices that resulted in significant financial loss for my family. My wife and I switched to AT&T and traded in two iPhone 12 Pro Max devices under an offer that was presented as providing $830 per line in value. Based on that representation, AT&T took permanent possession of our phones and applied credits toward two iPhone 16 Pro Max devices over a 36-month installment plan.

AT&T offers a sub standard service with some of the most frustrating customer service on the planet. IF you are searching for Phone, Wireless, or Internet services you should run as fast and as far away as you can from AT&T. They are a terrible company that keeps buying up competitors to replace them with degraded services at a premium price. Just don't do business with them if you can avoid it at all.

On January the 7 2026 AT&T Received my iPhone ProMax that I shipped back for my upgrade. AT&T claim my device came severely damaged yet they refused to show me photos or retuned my damage phone to me. These cooked people charge me $611.00 and this not the first ATT TRY TO RIP me off.

In August 2025, an AT&T representative at a Target location promised to set up our account as a business account but incorrectly opened it as a consumer account. As a result, our number porting from T-Mobile was not completed properly, and we continued paying T-Mobile for four months. We later received bills exceeding $700, with an $800 balance still outstanding. Despite visiting a corporate store and escalating to AT&T’s Executive Office, the issue has not been resolved. Multiple representatives have failed to follow through, and we continue to receive billing for an account that was set up incorrectly. After six months of repeated attempts to resolve this, we are seeking correction of the account and removal of all related charges.

After seeing a commercial on TV that I could get iPhone 17 Pros for both me and my wife for FREE. I called customer service and spoke to an AT&T employee that confirmed that that was correct. All I had to do was pay the taxes on the phones and return our current 13. I did everything he asked and ordered the phones. He also stated that we would be paying the same price as we were paying on our iphone 13. Guess what? When we got our first bill, it showed that we were paying for the new Phones.

Purchased a SIM card. Phone activated but no phone number would be assigned. There is no customer service by phone, only menu driven and chatbots. Purchased 100 dollar prepaid phone minutes. When I tried to use, said it was expired. No refunds. Use any other company but ATT.

I called AT&T to sign up for home internet because I was unhappy with my Xfinity service. That will be covered in another post. When I spoke with the AT&T salesperson, they were happy to offer me home internet service with fiber optics and also offered me wireless service. They quoted me a monthly price for five lines, for my family, and it seemed lower than my T-Mobile bill. I decided to go ahead and switch my wireless services to AT&T. I was also promised two new devices with trade-ins, and the monthly rates would still be lower than what I was paying due to multiple discounts applied. After several weeks, I received no phones, three lines were stuck with T-Mobile, and my bill for the two lines that did switch over to AT&T was higher than the five lines I was paying for with T-Mobile.

Don't buy their screen protector warranty. We have multiple phones for our company through AT&T. We added their lifetime screen protector warranty at the salesperson's recommendation (It wasn't cheap). We used the warranty a few times and it worked out well, we would go to the AT&T store and they would replace the screen protector and charge us around $11.00 per occurrence. I went to the AT&T store the other day to have my cracked screen protector replaced and they told me they won't be changing protectors for iPhone 14's at the store anymore and that I had to go on-line and do it through their website.

AT&T overcharged me a decade ago. Have never considered their service again. Now, their workers are blocking my parking space instead of parking on the side street where there are no driveways or entryways. Too lazy to walk a couple of more feet.

My mother came into ATT at the Huntington mall this morning and the manager Alex was very rude to her. Wouldn’t even try to help. Interrupted her and told her she had to wait 24 hours for anything to be done. Att DO BETTER AND PICK BETTER EMPLOYEES/MANAGERS!!!

I had a very bad experience with AT&T and feel completely misled. Before switching my service from AT&T to T-Mobile, I contacted AT&T and was told I would receive a $1,500 credit to help cover my remaining balance if I transferred my lines to another carrier. Based on that promise, I decided to leave AT&T. As part of the process, I also returned two iPhones valued at about $2,700 to AT&T. I followed all instructions and was told everything would be properly credited.

I have had AT&T, formerly known as BellSouth, or Southern Bell, for many years. I recently had to fire them and what an unpleasant experience it has been. I had the internet and have a landline (yep old school to run my security system and so I would have phone service despite adverse weather conditions) and finally had to get rid of my internet service because it just did not work well and I must have connectivity because am a tech support person. When I could get through to a real person, they were not very helpful.

I have been an AT&T customer for about 3 weeks now. We switched over from Verizon which is way overpriced but at least their calls work most of the time. I have called AT&T 3 times now been cut off once and not called back even though the CS rep had an alternative callback number for me. AT&T is not interested in doing any in depth work to troubleshoot problems. I have been in telecom for 30 years and know how to troubleshoot calling issues. They don't want to take the time to look at why failed calls fail. They just want to give you an excuse and an easier alternative instead to get you off the phone.

AT&T is the world’s worst organization. I have spent over 40 hours trying to achieve what is a new sale for them, but with the discounts promised, to no avail. I have been a loyal customer paying through the nose for over 20 years here in Santa Rosa, CA. I should switch cell companies but haven’t due to 5 phone lines across the country and the disruption that would cause. However I’ve realized I need to change.

Great coverage, absolutely terrible customer service and I mean it's really really bad! I have never in my 38 years on this planet have had worse customer service.

After 26 years of loyalty to ATT, I made the decision today, 2/2/26 to switch providers to save an incredible amount of money for far better service. I was tired of ATT spotty coverage and what I was paying month-over-month. Insult to injury, I made the transition on the first day of the billing period and found out that ATT is going to bill me for one more month!!! This was probably buried in my contract, but after 26 years of loyalty, they couldn't waive this requirement. What a horrible company and I'm ashamed that I supported them for over a quarter of a century! My advice, avoid ATT at all costs!

AT&T talked us into a family plan switch from Verizon (who we've been with for over 30 years). We we were told by the sales rep, that we would save $45.00 on our bill a month, get $1000.00 back in gift cards, that we could use anywhere, and we would get 4 new I-Phones. When we got the phones, I called about a question and the customer service rep activated 3 of the phones (which I didn't want her to do) after she did that, we couldn't get them turned on for hours. None of us had phone service. It took another 5 hour on the phone with technical support, to get the phones to at least turn on.

Unless the price you're quoted can't be beat, don't switch. I signed up for internet (NO problems with the internet switch) and also moved my phone number over to AT&T (kept my existing phone). It took two days to get my AT&T number to work on my new phone. Hours and hours on BOTH days spent with online chat (clueless) and on the phone being transferred to multiple departments. Now it's finally working, but they can't see my account until the phone bill is generated. Which means I can't change my voicemail code until they show I have an account with them.

I had an old iPhone 12 and in December 2025 upgraded to an iPhone 17 and was told my bill would increase by $12.00. My bill this month was $194.34 and it was formerly $130.58. The new phone somehow triggered $30 of additional data usage which I did not incur and the cost of the new phone was $22 per month higher than the AT&T salesman told me it would be. I'm on hold now and have been talking to AT&T for 30 minutes prior to this. The AT&T agent I talked to told me that if I was over 55 and took their Internet service he could get my bill down a little. Told him no way and I'm on hold waiting to talk to someone else. I'm going to just buy out my phone and cancel AT&T as they have become a bunch of crooks. Also, I did not receive a receipt from the salesman.

They talked us into an internet connection that did not work. Then gave us a lot of grief to return it. They talked us into a new phone, then locked it even after it was paid off. They would not let us talk to an agent, phone calls just looped back to the menus. Gave us phone numbers that were not in service. Store personal said they could not take payments and could not unlock our phone even though it was approved by them. Everyone we talked to was snotty and dismissive. Do not go to this provider! We went Spectrum, and are very happy with them.

DO NOT DEAL WITH AT&T IF YOU VALUE YOUR SANITY. CUSTOMER SERVICE IS NONE EXISTENCE WITH THEM. I found a line on my cell phone bill that I didn't add and paid on it for 8 months. Couldn't get no one on the line to help me with that. Got passed around. Transfer from call center to call center. Went to store and could not help me in person. Told me to call them. WHAT A NIGHTMARE! Paid $1300 in phone bill in a 3 month period and bill kept getting higher every month. That's when I checked the bill AND FOUND THAT HIDDEN LINE. Stay away from AT&T.

Let me start off by saying I’ve never written a review before. I just made a switch today to AT&T. I went into it thinking that it was going to be a headache like every other phone call to major corporations, but I couldn’t have been more wrong! Mr. ** out of the Atlanta branch was the first person I’ve ever spoken to when dealing with these companies that was actually genuine. He walked me through everything and I was switched over swiftly. If anyone needs any help I wouldn’t hesitate to ask for him. Mr. ** whatever you end up doing in life sir, do it like this, and the results will speak for themselves.

I Hate AT&T. They came to my door promising over $140 savings, all lies. I've been with them for a month and a half and it’s hell. I've never seen an AT&T phone bill, can only get into internet bill. I should have never left Verizon. As soon as six months hits im leaving forever. Don’t listen to a word AT&T says. Worst mistake ever

I do not recommend this company to anyone. They are not a reliable provider. They promise one thing but fail to deliver the agreed-upon services and pricing. Honestly, they are a rip-off. I advise the community to be highly cautious.

I have been calling AT&T for the past 2 months, asking them to disconnect my hotspot. Every time I call in, they transfer me to a manager, who then hangs up. So now I owe money for services that were supposed to be disconnected, since AT&T says they are suspended, so I would have to pay a balance. Then I asked to speak to someone else, and of course, she disconnected the call. As a 100% disabled veteran that operates a small nonprofit, AT&T is bad business.

Poor customer service during purchase and any other issue previous to date. Low quality service and now they are going up on Active Armor rates. I'll never buy a phone from AT&T again either. Got screwed on the trade in. Lousy company. Good phone service. Wish someone would figure out how to get value for your money. Active Armor should be free anyway. Almost doubling in price. Look up what att is worth and what they pay people. It's disgusting...

I got a new service yesterday and at and it locked my phone. I spoke to 3 people yesterday. The website does not help me. It keeps saying sign in or you don't have an account with us. I called 3 different 24/7 numbers from your website just now and they all say your customer service is closed. I live by myself. I need my phone. This is a safety issue.

They are incompetent and they are crooks. They came to my door and got me to transfer to them by offering to pay off my phone, they then screwed up the rewards entry during the transfer. Then by I got someone to figure out what actually happened and that the reward was submitted under a different phone number I was outside the grace period to get the reward (which by the way they say you should get the card in 6-8 weeks which means that by the time you realize something is wrong, you're conveniently outside the window resubmit for a new card). Contacted my initial POC who roped me into this whole scam and he ghosted me. The main reason I transferred was because of this offer and they didn't even follow through. The service is just straight up worse than I had before. I should have stuck with Verizon.

AT&T is HORRIBLE! I was a faithful customer for years, and they were charging me much more on my lines than Verizon, so I switched in September 2025. Yet somehow they had continued to bill me even until January 2026. They said that I had a watch on my line (that they did not cancel when I switched). Why would anyone volunteer to pay $80 a month for a watch line? And they said that they would refuse to give back the money that they took in Oct, Nov, and Dec because I should have canceled the watch line. I never authorized a watch line and it never showed up on my account as a separate line, so how would I cancel something that was not evident when I went to MyAT&T? They did not want to give me any information about how to file a complaint or grievance. And the person on the line had the nerve to try to sell me something else. I am SO done with AT&T, I will never use them again. Such corporate greed...

ATT used to be a good company but their customer service is horrible. Hours online and the app and still can not complete my business. Spoke with several agents and a complete runaround. No customer loyalty.

I am a returning customer with both wireless and high speed internet accounts. I want to link accounts and set up auto pay. The APP does not work and the employees at the store on Vista Way in Oceanside CA will not help. They tell me to use the APP or call customer service which is of no help either. The employees for AT&T need better training to assist customers IN STORE.

In SEP 2025 I switched from T-Mobile to ATT. I was told by the agent that I would be compensated for switching to ATT. He didn't tell me I needed to do anything. After not receiving the reward card that I was supposed to receive, I began a fruitless attempt to find out why I hadn't received the card. I paid T-Mobile $650.00 to get out of the contract. After multiple calls to ATT, I still don't have it. They Took my iPhone 16 plus and gave me a iPhone 15.

Really Spamming, I just have a very bad experience. They promised things that never happened. The company not responsible for the sale represents. No cambie su servicio a AT&T. La señal es fatal también. Very disappointed

I decided to purchase my son a phone. Fairly simple. I went to AT&T.com, picked out the phone, selected a plan and paid. I am thinking all is well until I go into my email and see "canceled order. We couldn't verify if this purchase was you". I called customer support. The 1st time I got connected dude put me on hold and hung up. Second time I was told "Oh yeah, you're supposed to input your gov.id information in during checkout. SOMETIMES the website doesn't ask people to do that but that's why the order canceled".

In Nov 2025 I switched from Tmobile to ATT. I was told by the agent that I would be compensated for switching to ATT. He didn't tell me I needed to do anything. After not receiving the reward card that I was supposed to receive, I began a fruitless attempt to find out why I hadn't received the card. I paid Tmobile $911.85 to get out of the contract. After multiple calls to ATT, I still don't have it. Now they are saying it is past the 60 day period. I wasn't informed about this at the point of signing up for ATT. I would not have switched if I had known how much trouble I would have with ATT. First of all, to get to a customer service person was impossible on some days. When I did get someone, they couldn't fix the problem

I have been with At&t for over 20 years and today was very frustrating. I bought a I phone and the At&t protector in late Sept and today I went in store to get my cracked protector switched out since if you buy At&t proctor it's 10 and they said they are no longer making them or selling them I had to buy a ZAGG protector. I just bought one 4 months ago and they decide not to honor them anymore so I had to buy a new one with no money back.... That is frustrating so I have spent 120 in 4 months because At&t sold me something then decided not to sell anymore.

I purchased an internet air WiFi device from AT&T…they put it on my account but never connected to my current payment system and AT&T cut me off without notice. Even more egregiously, when they cut me off, I received a notice on my phone to call them but guess what? They were closed! They cut me off afterhours when I could not call and pay my bill and setup my payment method.

You are absolute dog crap! I was hung up on twice and it’s sad how much you charge to how much horse crap you have to step through to get someone on the phone just for them to suck even worse than my first girlfriend!! I bet the head of Customer satisfaction is a woman… a woman named Becky or Karen… I will dig to find this out! Gosh darn, you guys suck so bad!!

I am a current customer of AT&T. My service will end on January 31st 2026. So I was told by a at&t representative, But that can always change, because they are not all consistent with what they say or do or promise?? They constantly changed my billing date, even after we set & agreed upon a particular date on which I received my money and then when I was not able to meet their newly unexpected new billing date, that they did not notified me they changed, they penalized me and placed my account on restricted mode and severely hiked up the price a couple of times. A at&t representative told me over the phone, that they pretty much reserve the right to change the billing cycle as they please????

If I could give ZERO stars, I would. We received a bill for $5,000 for long distances charges we didn’t make. Spoke to a rep on 12/13 and they opened a case to have charges removed. They said that even if the charges were legit, they were high. We never received a resolution and AT&T cut off service on 01/02. We have tried to call several times and cannot get a human on the phone. The automated system won’t transfer to a representative until we make a payment of $4,933.57!!

The tech representative Eugene, who updated (1/2/26) both my grandson’s phone and my cell phone was outstanding. He was extremely knowledgeable, courteous, and very patient with me as a senior citizen. He took the time to recognize the economic history of my existing plan and made sure I understood all my options. His thoroughness and professionalism truly reflect an effective and trustworthy salesman. Highly recommend.

Terrible and never again would I use/suggest this carrier. The new iPhone 17 THEY sold me was defective. I had to get it repaired at the Apple Store but because of the repair the phone was no longer registered to my number. Despite having multiple forms of ID and logging into my cloud the denied my request because I couldn’t answer questions on our phone numbers I NEVER HAD. Not only can I not transfer my number, but I can’t return the phone, or get a new number on the phone I already paid for. I would never suggest this carrier to ANYONE

I have had AT&T prepaid for years. My first complaint is back in June when the service went down nationwide for an entire day for millions of customers. The prepaid customers did not get any kind of sorry about that from at&t. I mean you prepay for 30 days of service and only get 29 days and get no reimbursement for it. They gave some of the post pay customers a bull credit but nothing for prepaid customers. Today I needed to log into my account and change my payment source for my upcoming auto pay. I was unable to get into my account. I called and then got sent to chat in which they changed my password twice and still could log in because I told them the website was not working. They still proceeded to make changes to my account and unlinked my number from my account login without my consent. I ended the chat with them and called 611 after a 24 minute wait I was hung up on without getting to talk to anyone.

This is based solely on customer service I received from the rep that sold me and the customer service? I didn’t receive from the ** personnel on the phone. I did however receive outstanding service from the staff at the El Con mall location. Upon signing up I was told I would be receiving either an email containing a return label or a box to return my old phones for trade in credit. Upon the countless emails I was bombarded with, none contained a label and I never received a box. I spoke to customer service once and I sensed the representative was laughing at me. He wound up not being able to help me.

A man named Abel ** from Babylon sales came to my door and threatened me. Then he returned with his friends and cursed me out. Called me an old man. They contract with third party sales people who refuse to identify themselves. When asked for ID or to leave, they curse and make threats. They pound on doors of apartments with clear indications (lights off, no immediate answer).

I was trying to become part of what they call """ATT family""" but clearly they don't want customers bad enough. I was literally on hold with them yesterday for 2 hours and again today for 2 hours and I NEVER got a hold of someone🤦‍♀️. And then I tried the online chat to see if I could get help there, HA that was another flat out joke🙄🤦‍♀️. If you're looking to switch DO NOT!!! It is literally a waste of time and money because of how expensive they are. If I could get a refund I would. Flat out disappointing.

I sign up for the of a free apple pro free with the trade in. I send in an apple 16 pro max and a 15 pro max. I notice on my bills that they weren’t giving me credit as expected on my account, so I called customer support and they did not answer my questions or gave me the credit that I was supposed get. So I called support and canceled my service paying for the balance on the phones. To my surprise they charged me for the full price of the phones. They didn’t give me the money for the value of my original phones or the payments that I had already made. Moreover, when I asked them if they were stilling my phone the representative told me YES. It’s a shady company and I paid them, but never again I will do business with them and now l'm looking to cancel my internet service too. I want nothing to do with this company.

Feel scammed, given misinformation, was lied to just to get me to switch carriers and now I'm stuck. Was provided upgraded phones I didn't ask for, then was told if I wanted to exchange it needed to pay restocking fee for phone I didn't order. I was told to take screenshot of what was owed on my phone with current carrier, so I did but now that my old account is deactivated they want a copy of my whole bill. I been lied to and scammed.

I went into this AT&T store to explore options for replacing my phone. I was told by the sales associate that, because my phone was already paid off and due to a current promotion, I could trade it in and receive a new iPhone 17 Pro completely free. I made it very clear that I do not care about having the latest phone—I simply need something reliable to make calls and take decent photos.

If I could leave a 0 star I would… I currently have 4 phone lines and I’ve been trying to have each line “carrier unlocked” so I can switch to Verizon or Spectrum for a cheaper monthly payment plan. Now for the past two weeks, representatives on the phone tell me that my line has an error for a “shipment error”. Mind you I have an iPhone 13 that I have had for 8 years now that I bought in store. No one has ordered a shipment or any new phone. Rude customer service attitude with employees when I tell them I’m frustrated because I’m trying to reduce my monthly expenses. Ask for a manager and that’s not an option on weekends, smh! But they have no problem withdrawing $300/month. First net & ATT 0 star!

Wish I could give ZERO stars!!!! THEY LIE about their prices and if you buy their phone it is programmed to not let you change carriers. Had to buy another phone. When I tried to cancel they found excuses to drag the process out and I had to wait 30 days before they would cancel. Also customer service was very rude!!!

Shelby and, the management at Att has been the most rewarding experience. This is an honorable company and they keep their word. Thank you with kind regards because we are in a bad economic situation. You made my life easy with the plan options which Shelby offered me the best first class service and made me want to say, "Thank you Friend."

Was an awesome time at the Cambridge store. Very helpful and fun staff. We got a new phone and transferred all my old stuff to new one in no time at all. They both were down to earth and we all had lots of laughs and still got it done quick.

Been with ATT for 30 years. They sent me a free tablet with no charges they said. I said I didn't want it because I wouldn't use it. They never told me there was a $75 user free every month. I was skeptical of course but agent reassured me there were no hidden charges. I discovered they were charging me $75 a month and never once used the tablet. They refunded me only 5 of the 10 months they charged me. I'm working with the BBB now to resolve the issue. Also takes up to 30 days to change my business email. Unbelievable. I am moving to Tmobile. Way cheaper so I'll give it a shot!

Have had AT&T cell service for almost 4 years. Within the last 2 years have issues with making and receiving calls and sending texts. One call I made took 45 redials to complete the call. I use i-net connection with Comcast service. Top router. Will search for options after the first of the year.

I regret everyday switching from T-Mobile to AT&T. This company has caused me so many issues. Their customer service process is overly complicated and has left me feeling helpless and without service multiple times due to AT&T’s error.

We started service with AT&T in September 2022, with a 4-line plan of which we only used 3 lines. In December 2023, we paid for all four phones in full, but we continued service with AT&T until June 2024 when, due to difficulties beyond our control, we switched to T-Mobile. At the time we asked AT&T for the codes to unlock the phones, but since we were only using 3 of the 4, we never verified the code for that 4th phone (which although it was never in use, it was always part of the plan, with an associated number to it, and paid in full).

If ZERO had been an option, it would be my choice!! I’ve been with AT&T for over 30 years!!! And never have I had such HORRIBLE service!! In Atlanta, Pleasant Hill Corporate Store. They LIED (purposefully) - they told my husband that he COULD NOT use available upgrades for phones on OUR PLAN (6 phones). So THEY had him PAY OFF a phone (unnecessarily) before he could purchase. Then they signed him up for the NEXT plan (he’s 64 yo), why would he after all these years, want a new phone every 2 years…RIDICULOUS! So now we’re out $639 and with a child’s phone!! On top of everything…they had the WORST ATTITUDES when we returned to the store, we couldn’t even exchange the phone!! I’m beyond upset!! But I’m currently waiting for AT&T corporate office to provide some corrective actions, for me, their customer.

I've been a customer for years and have been happy with prior service. But the last six months quality has dropped. Dropped calls, rising prices and now data throttling is insane. It used to be I would run out of high-speed data but could still use the internet. Couldn't watch videos but I could do a simple search. Not anymore. Couldn't even Google "Elkhart Lake Police Department" today in an emergency. Leaving AT&T ASAP.

I only said yes to switch from T-Mobile to AT&T so they would STOP knocking on my door. Telling them no isn't good enough; they harass you into a yes. Then they promise a $200 gift card, which I still haven't received, but they say they sent it and that about all the care you're going to get. They gave me a phone they claim is free, but the second you activated it you're paying for it, no, not the phone bill, the literal phone manifests as a payment. They're all liars and scammers and the worst part is their internet fiber, which you wanna call, has been performing worse than T-Mobile. I REGRET answering the door.

First off, give customers who were grandfathered in back HBO Max. Just because business change hands doesn't mean to take away things. I certainly will be looking to move my services to another internet and wireless carrier that give dedicated customers perks like free streaming apps.

Horrible customer service! They lie about discounts! Charge you for things after account is closed! DO NOT USE AT&T! Made it so difficult to pull numbers to new carrier. DO NOT USE THIS COMPANY! Horrible!

I have been trying to get a paper bill for my mom for almost a year. All they can say is they mailed it but don't know why she's not getting it. She hasn't gotten bill since February 2025. They are sorry.

DO NOT USE AT&T. CONSIDER THIS YOUR WARNING. I switched from T-Mobile to support my son’s new job — a job he quit after one month because it was so bad. I was promised four free iPhones and $800 per device, paid $1,700 out of pocket, and followed every instruction. After months, I received a Visa gift card for only $550. AT&T kept transferring me between departments, but they never actually transferred me — I had to hang up and call a different number each time. Billing promised to fix it, saying the calls were recorded, but nothing was done. The only “solution” offered was $25 off my bill, which is insulting. I’m locked into a three-year contract, and even though I don’t have the money to switch again, I’m seriously considering going back to T-Mobile just to get away from this nightmare.

AT&T Customer Service Experience. I am writing to share my experience with AT&T’s customer service, which has been deeply disappointing and unprofessional. I originally purchased an iPhone 16 through AT&T but was mistakenly sent an iPhone 15. I returned the incorrect device and was refunded for the sale charge. However, AT&T later claimed they never received the phone and issued me a bill for $729.99. Resolving this issue required over five hours on the phone with customer service. Despite providing all necessary documentation—including the RMA number, order number, tracking number, and account details, I was repeatedly denied escalation to a supervisor.

Horrible customer service-had 5 numbers I tried never could reach anyone. Switched to ATT through local store and was given program for 2 lines and phone to switched. Payments are not what was told me almost 2 times more. Finally chatted online with rep and he lowered bill by a little not much. Contacted local store and the manager said to call att that the sales lady that sold me the deal died. She said must have been something she did or didn’t do. Tried to call on 5 different numbers to customer service couldn’t reach anyone one. Horrible. Now I’m locked in to paying 32 more months for a misleading and lied to deal. My opinion is that Att and their stores is horrible. As soon as my contract is up I will switch back to my old carrier. Att has made no attempt to reconcile. Beware.

I have been with AT&T for 6+ years with 4 lines. I have recently discovered they haven’t been applying my trade in value to two of our lines since 2023. It shows the trade in value for both lines on my account, it just hasn’t been applied to the bill. They are refusing to give me credit for the $1760.22 they have already collected from me. They are trying to remedy this with a $400 credit. Now they have our old phones and have most likely refurbished and resold them for a profit and taken the full amount of the new phones from us. Completely unacceptable.

Went to Target and being it was Holiday season; I stopped to talk to a representative. He offered good prices, but not all the information was correct. When I realized I was possibly scammed or misinformed, I went right back to cancel it was literally about 10 minutes after. ATT refused to cancel my order and refund my money as in they were being really aggressive even manager at customer service when I was on the phone with a representative for almost an hour to be told she could not cancel.

When did T- mobile become a better service than AT&T. Their service for both mobile and internet sucks in Carmel, IN which is right outside of Indy. We get half of our calls at home because we only have one bar. When calling customer service about it, they said that we need to buy a $239 extender so we can use our phones in our own house. Greedy corporation.

I been with AT&T for over 30 years and not had any complaints until now. I went in to get a new phone and specifically told them not to change my plan. I caught it a few weeks later that they had changed it. I called customer service to try to get it switched back and they said it was no longer available. Their employee screwed up my plan by doing what I asked him not to do and they don’t want to make it right. They are a huge corporation and can do whatever they want for plans and for them to tell me they can’t if telling me they care nothing about customer service.

I had a data plan on my tablet. My tablet got stolen so I called ATT rep about my tablet got stolen and that I did not get to use it very much. So the rep said he would help me and got it approved to zero the balance out. 3 months later I get a bill with a balance saying that I own att. I told the what the last rep said that he did and the last rep did not go through with his promise therefore causing me to have a bill that went to collection. Didn't go to then because they don't want to help you rather get you on the phone by lying to you which is what they did to me.

I canceled my phone number 12/06/2025, but they didn’t credit my money, they continue changing money to my account to 12/27/2025. Normally they should be credit my money from 12/07/ to 12/27/2025. It’s very bad company.

You know, I have read a lot of reviews on the Consumer Affairs for AT&T, and they are no different that when I was with them for a very short time. Their Customer Service was slow, I kept getting transferred from 800# to 800#, they were very incompetent when it came to trying to fix problems, really never fixing my one pig problem of a deaf mute phone being sent. After countless times of calling trying to get them to give me a correct address to send the stupid phone back they finally did, but then it was absolutely impossible to get them to send me a replacement. They stated they needed to do my refund which also took several calls to resolve, which never was resolved. I finally gave up and put in a complaint to the Attorney General of my City. They resolved my problem within a week and I received my rather large refund back.

I am a new customer to AT&T. I initially called AT&T to schedule an internet installation. The technician arrived on time; however, another representative was with him to convince me to switch my wireless services. I have been with Verizon for over nine years and have never had any issues. I was convinced to switch because the AT&T representative promised I would save money on my bill. Specifically, he stated I would receive credits for up to three months to give me time to pay off the remaining balance on my old carrier's bill. I explicitly told the representative, Lawrence, that I could not afford to pay two bills. He promised me I would see the credits on my next bill.

Today I called AT&T business help center. After a long delayed waiting for someone to talk to me, the at&t representative stated he would have to transfer me to another 800... number... This went on for seven 800 numbers I was transferred too with very long waiting... in all the years I have in the business world, I have never seen such poor way to run a at&t customer help center.. Understaffed, poor if any English, and seem to be over worked...

I pay over 300 a month for service which drops repeatedly. Tower goes down, days without service. My work phone is Verizon and it works! I encourage people to not switch to AT&T. If you're wanting reliable, affordable service, then AT&T is not it!!! It's ridiculous to call customer service and be on hold 45 plus minutes in hopes to get service. I have a tower within a rocks throw and I have had to drive 30 minutes to use my phone, why? Because the government built the towers and they use them-- seriously was told that! Steer clear from AT&T if you want a working connection.

Transferring out of ATT is problematic, they supply a transfer pin which you provide to the new carrier, from there it is used to move all the numbers out, but along comes the next billing and you discover the line for a watch with zero usage is being charged $59 for the watch which was applied the same day as the phone it was attached to, they claim they cannot back date the watch phone number and refuse to remove the charge.. Why can't we show a lower rated experience that 1 star, they refuse to remove the charge for the watch line...

I had a terrible experience with this company. I requested a replacement for my daughter's phone because it was damaged, and when I called, they initially told me to return the device and pay $5.50 per month. Then they raised the price to $12.50 without any explanation. I tried to return the device several times, going to three different stores and UPS, all without success. First, they gave me a return slip, then a confirmation number, but nothing ever came. The last woman who helped me said a box with the return slip would arrive in three days, but it never did.

Trust is something AT&T is lacking. I attempted to trade in my 3-year-old phone. The AT&T website, I would be able to trade in for a new Samsung with $0 cost to me. I also attempted to change my plan to a senior plan. When told by CS I could not do it on a senior plan, I told the CS person to NOT switch me to the senior plan and keep me on my existing plan (or variations of it since approximately 1987), however, AT&T changed it anyway - meanwhile I was trading in my phone not knowing the plan had changed. Now after three very lengthy calls to CS trying to straighten out the billing, I am told by AT&T CS there is NOTHING AT& T will do and I have to pay for the phone. Do not trust AT&T advertisements or e-mails - they will not be honored by AT&T. Further, do not trust that which you are told by their CS. They either do not know or are incapable of doing it correctly.

I encountered an issue after switching from Verizon, which has proven to be a significant misstep. I was informed that I would receive an $800 credit for each of my cell phones. I returned the devices in excellent condition and was advised to await an email confirmation. However, this email was never received. Subsequently, I was informed that I had exceeded the 60-day response window, thus forfeiting the credit, due to my purported failure to respond to an email I never received. Furthermore, the company has been unable to locate the email they claim to have sent. THIS IS THE WORST COMPANY I HAVE EVER SIGNED UP WITH. They straight up just robbed me. DON'T BE A VICTIM. I was so you don't have to be so after everything I'm out of $4300 because I'm paying for 6 cell phones. I'm paying Verizon and AT&T.

I’m so pissed off and disappointed with this company. It's like all the trusted companies from back in the day can’t be trusted, it’s sad. They put you on a plan which is $15 through access dept, just to still charge you different amounts every month then give you the weakest lies, straight scammers. Then the representatives are rude, they hang up the phone when you ask questions about your bill. They charge late fees even before the bill is due. Then have the nerve to say, "Pay it or it will be disconnected." I will be so glad when an actual, legit company comes to this small town. They have all these customers here pulling off one box, any little rain or wind, this shit goes out for two to three days at a time.

Worst customer service I ever had. Looking for a new provider. Tried for days to get a hold but never could get a rep on line. Used to block calls now need to get app with fees to do so. Seems like they are taking advantage of consumer like everyone else.

I sent in 116$ for my internet service to be turned back on. They said I waited too long after. They told me only pay the bill, cut it off and on, you will have your service. Lies. This Sept or Oct 24 still nothing asked for my refund he said yes sending in mail still nothing. Lies go up on bill without you knowing. Sad place.

I've never left a review before but the ridiculous customer service I've received today needs to be shared! First, we purchased new phones from AT&T for our business which is in a rural area from the Iron Mountain, MI store. We were told by Riley and Will that our areas would be covered by their service. I have zero service at my home, and my boss has limited service. When I went back to AT&T the first time, Will told me the issue was an update that needed to be completed and after that it would work fine; it did not! When I went back, Riley told me that I needed to use my phone through my Wi-Fi. When I connected to my Wi-Fi, I still did not have coverage. When I called Riley back today to complain about still not having coverage, he said that I was being rude (I was not) and that he did not have to speak with me and hung up on me. This is after he complained about it being their busiest time of the year.

I ordered AT&T phones through Costco, and the customer service was terrible. First of all, my 3 phones were delivered with just the boxes without the phones. They said they have processed the refund on the taxes, but I only got one of them refunded. When I called back, they didn't have to clue what to do.

I switched from Verizon to AT&T around Christmas because a rep convinced me it would save me money. They took $250 upfront and told me not to worry about my last Verizon bill because AT&T would pay it. That was a lie. They never paid it, it hit my credit, and I eventually had to pay Verizon myself. On top of that, my bill has been $100 higher every single month than what I was promised when I signed up. When I finally got fed up and called, they told me the reason was because my autopay was set up with a credit card instead of a bank account — even though they set it up that way. I switched my autopay to my bank account like they said, and ever since then AT&T has been shutting my phone off every month, even though I am enrolled in autopay. They then charge me an extra $40 fee and tell me I have to pay manually because “autopay hasn’t kicked in yet.”

Sent my phone in that was part of a promo and ATT lost it and will not give me a rebate or return the phone. I have all the receipts from UPS and the tracking number and they still won't give me the phone. Spent hours providing information on tracking numbers, iMEI, account numbers, phone numbers on the 3 phones purchased at the same time.

I contacted AT&T in hopes of changing my wireless and internet service and was pitched a program that turned out to be nothing accurate that was communicated to me over the phone. I spent nearly three hours on the phone with three different costumer support agents that had little command of the English language. Once I receive the first email that resembled a bill there were charges in it that were not discussed verbal nor were they revealed in writing to me at the time of the service order. Only after nearly two months did I receive a bill stating costs that were not disclosed to me because I would not have agreed to them as they were not competitive with other companies plans.

We were forced to switch to the new internet wireless system in our area. At the time, we were told our land line and phone number would have interrupted service. They installed the wireless internet tower but the phone interface device was not delivered. The tech said our phone service would still be OK but the next day it was cut off. We called them several times to resolve this (expect to spend 1 to 2 hours on the phone to them each time). We were assured the phone interface would be delivered within days. It has been two weeks and the latest call to them said they would not be able to send the device for another 2 to 3 weeks. They have continuously lied to us so do not believe what they tell you. VERY VERY DISSATISFIED WITH THEIR SERVICE.

November 28th 2025, Black Friday sales are terrible. Give me a break. ‘Any condition trade in,’ is the headline offer. It only refers to new-generation iPhones. Deceptive marketing, if you ask me. Lame duck.

Aria in customer service was a lifesaver. My grandmother could not reset her email password. She was very kind and helpful, and after a lot of chaos on our end, we were able to reset the password. She was willing to stay on the line and keep giving a temporary passwords until we were able to get into the account.

I’m in a nightmare for 6 months because of AT&T. I upgraded iPhone 12promax for 16 pro max on May 2025. The deal was to trade-in the 12 pro max for $830.0. Till today and for 6 months they charge me the full price of the 16 pro max ($ 33+) every month without giving me credit for the trade-in. I called ATT CS 5 times to solve the issue without any benefit.

There are a lot of problems with U-VERSE programming. The only reliable thing are the glitches in the picture which are getting much worse! The programming guides are completely out of whack. Some movies are listed as running for 5 or 6 hours. Movie synopses are run-on and incomplete, frequently not listing primary actors. I believe that ATT has no intention of affecting any solution to any outstanding issues because they would like to have customers quit U-VERSE and transition to their streaming service. In the meantime they will continue to charge their customers full price. They are, in my opinion, behaving like crooks. I am a looong time customer who has learned to enjoy giving tech support a piece of my mind.

I've had AT&T Wireless for a few years now. My bill is always bad. They're always taking money out of my account without my permission. They're always charging me way more than I should be charged. And their service is not good at all. And their customer service, they're like they're like babies.

I have tried for 3 years to unlock my iPhone with AT&T without success. I paid them $1,000.00 for my service, and I went to the store at Stone Crest Mall and told the young lady that I wanted to pay for one month of service to have my service transferred to another carrier, but she did tell me I would have to pay for service for three months to get the phone unlocked. Either she did not know, or maybe she did not care to tell me to get her extra money for making the sale, so I am stuck with my iPhone without being able to use it, or I will have to pay AT&T for 3 months of service to get my iPhone unlocked.

I never write reviews unless something is exceptionally good or, in this case, exceptionally bad. After 30 years with the big carriers (15 with Verizon, then 15 loyal years with AT&T), I finally tried to leave AT&T. What followed was the worst customer-service nightmare I’ve ever experienced. They repeatedly hung up on me, transferred me endlessly, and refused to remove two old iPad lines that hadn’t been active in years, yet I was still billed monthly and told I “couldn’t cancel or dispute” them.

My internet was disconnected Friday. I had to wait until today to call and speak with someone to report it. I was told I have missed 3 payments March, Aug, Sept. I explained that I have all of my receipts on me and can text or email to you. I was told that someone will call us today. It's past 530pm and yet no call. Is this how you take care of your paying customers? My paid internet service was turn off since Friday. I have all of my receipts and have been told someone will call me. I was told to pay 300 to get my internet restored. There is nobody that can help me. I have to wait a week 7 days to get assistance. I even spoke With a manager. This is my last time recommending this company as a reliable company. They only want to help you to accept money and don't care if I have proof receipts that I paid for my services. Do not sign up for any of the AT&T services. The customer care does not care nor provide solutions.

After 20+ years of service with AT&T, I had made an arrangement to my service. The billing was incorrect and AT&T refused to honor the arrangement. After discontinuing the service and going to Verizon, AT&T sold my "debt" a remaining $100+ to a debt collection service. After over charging me for 3 months and I told the representative that I canceled with that the remaining balance was what they overcharged me. I finally settled the "debt". I will never do business with AT&T and highly suggest that you don't either.

The worst customer service in the world!!! Expect hold times to be in excess of 30+ minutes. They will drop your call several times after you have been on hold for 30 minutes so expect 2 hours before you even talk to anyone. On average, they will transfer your call 2-3x before you talk to anyone that can help. Most importantly they have fraudulent billing practices. When you dispute, they are more than willing to work with you as they use that to upcharge your account. I have had to call customer service 8x since the beginning of the year and these business practices have been consistent. I am on my third phone call now. Its extra funny how they tell you "wait time is 5 minutes." This is the worst cellular service on earth!!!

Worst cell company on this planet. I will never do business with them again. Save your sanity and go anywhere else. They just sent us to a corporate office to cancel a dead family member's phone and with reasonable documentation denied us. This is my second issue with the company in trying to cancel their service.

Went shopping at a Target. This guy from AT&T comes up to us asking us to buy phones literally following us down the aisle. We stupidly agree to listen to his sales pitch, big mistake. He says, "I will give you three brand new iPhone 16 Pros for a trade in of your old phone. You will get unlimited everything and it’s only around 130.00 to150.00 with taxes a month. So we agree it’s a good deal and sign up. Wish I would have knew at the time he was full of it. He says the first bill may be more but after that it should be the price I told you. He was way off. They charge me over 100.00 more than he said they would every month. When I called to ask about it they said, "Oh it’s taxes and unlimited is more money." When I told the lady what the guy said she commented, "Well he was wrong." Then next thing I know she hangs up on me. Do not get phone service through this company. Stay clear!!!

AT&T mobile has ding my credit since 2020 for someone purchased a phone under my name. How did AT&T allow this to happen. They have damaged my credit and when I've purchased it has cost me a lot based on my credit score. Again this week, they damaged my credit again as I'm trying for a refinance. The major issue is I don't use AT&T service at all. I'm going to wrap my vehicle so everyone see it will stay away from them. I will keep the wrap on my vehicle for 5 years for everyone to be aware of what AT&T has done to my credit as they allowed someone to purchase under my name. Aways check and lock your credit report.

After excessive throttling of my mobile data in the last few months, AT&T topped it off by increasing my bill by about $50/month. I dropped my hotspot number and transferred my other 2 numbers to another carrier. The amount of trouble that AT&T makes it to obtain the required PIN transfer number is nothing short of criminal. I'll never go back.

After 8 years with AT&T, my husband and I switched to Spectrum Mobile, at a savings of $10 per phone line per month (bundled with internet). My husband's phone works great with Spectrum, but I had constant issues with calls dropping, sketchy service, missing voice messages, and having to restart my phone to pick up data signals. I went to AT&T to get my old service back (on my son's plan). The rep said we were on a very expensive plan, and with a minor change would save $65 per month, which would more than pay for my line being added back on. He made these changes. My son and his wife called this rep immediately when I returned home, but we're told the plan could not be reversed back to what it was 2 hours prior.

They told me I’d get all these discounts. I got my first bill and it was twice as much as they had told me. I’ve spent over 8hrs and multiple calls trying to resolve the issue. I’m still getting the runaround and now my phone isn’t working properly. I wish I would’ve never switched providers. Buyer beware!

This is the worst experience I have ever had. Firstly I was tricked by a contact center associate who I called to complain on a bad service to get the AT&t air service, she said and I quote that I would not charged for anything until I started using the device. It didn't take long before I got my debit alert and now I had to call again. The customer service through the contact center is alway terrible, notwithstanding I was willing to go through the pain to complain and after fulfilling every instruction, it's been almost 3 month now and I am still yet to get my refund

My experience with AT&T has been extremely disappointing. The service has been unreliable, with frequent interruptions that affected my daily use. On top of that, customer support has been frustrating to deal with—long wait times, unclear answers, and no real solutions to the problems I reported. For a company as large as AT&T, I expected much better service and professionalism. Unfortunately, my experience was far from satisfactory. I do not recommend AT&T unless they seriously improve their service quality and customer support.

I recently switched my business service from Verizon to AT&T Business. Initially, At&T promised to cover my final Verizon bill, but three months have passed, and they still haven't done so. As a result, Verizon sent my bill to collections, which is now damaging my credit score. This experience has been extremely stressful, and I would not recommend switching to AT&T. I'm also considering filing a complaint, as their negligence has harmed my credit and caused undue stress, leaving me with unpaid debts to my previous provider.

Can I rate them a zero? In an attempt to get my son’s phone fixed that was oddly turned off today by AT&T, they keep telling us to call different phone numbers. They are the worst of the worst. We have multiple phones with them, and they screw them up and turn the wrong ones off. This happens every time one of us upgrades a phone. My Nephew upgraded and my son’s phone doesn’t work and you spend 234 hours on the phone to try to get it rectified and it’s still doesn’t get done. We will find better cell phones for our family of seven. My wife is still on the phone with about the fifth person she’s had to talk to. That’s after getting through the robots.

Worst customer service. Have called several times and my issue still not fix. l been lied to several times. The corporate stores in Uptown Albuquerque New Mexico don't go to the worst staff ever the main manager is worthless. If you want crappy service and to be treated badly A&T is for you. Other than that A&T is not a good company.

I have been with AT&T for over 10 years, but as of this year I am extremely disappointed with AT&T. The only reason for 2 stars is the fact that the store had a good selection of phones to review.

When you call customer service it takes more than 1 hour waiting to get an agent and after you explain the whole issue nobody can help. It's very frustrated and stressful going through all these. I don't recommend AT&T. DON'T WASTE YOUR TIME AND MONEY.

This is specifically about incorrect information we were given by the Port Richey, FL authorized center. After the fiasco over the past 30 days, this store has convinced me to leave AT&T entirely and move to Verizon. We were advised to get a phone with a temporary number for my mom, and then once her Verizon issue was resolved, we could port her old number and replace the temporary one.

On 11.12.25 I used the AT&T Chat in the app to request a new device. I was encouraged to visit a local store to get the device. I left work early to go to the Location by my home. I had called after I used the Chat in the app and they confirmed they had the device. When I arrived at the location they did not have the device. I also asked to use the restroom; however, I was told they did not have a restroom.

I switched to AT&T against my better judgement from UScellular. The AT&T rep assured me that I would be able to get service in my rule area (97537) since he personally had service not far from my address. Needing a cellphone that would work outside the United State at times, I switched. I now have limited too often. No time to SOS Service no matter where I travel with the United States on AT&T. So discouraged. This company absolutely should be abolished. Do not sign up for AT&T.

This service exhibits numerous shortcomings, including subpar customer service. The customer service representatives often lack the necessary knowledge to effectively explain the products or services they are offering.

Forget this company and run to the competition! I had T-Mobile for 3 years and it was perfect, no billing mistakes, rebates were done promptly, service was a top notch.. We moved to ATT. And we now appreciate T-Mobile more than ever and can not wait to go back. After 7 months and we still have not got the rebates for one of the phones, and we called at least once a month just to get the same answer, "We are sorry and you will have it next month," that of course after 30-60 minutes of waiting.. Stay away from this company.

The last update changed my voicemail settings to putting in a pass code to access my voice mail. Never had to that in 24yrs of having AT&T. The visual voice mail is junk, I do not receive visual. So I will be changing carrier when my contract ends!!!!

Att has been overcharging my grandma for over 9 years. They knew full well she was over 55. She's 78 right now yet they haven't been giving her the senior discount!! Deceitful as hell and their service sucks. Not only is it expensive but it's garbage.

I purchased a phone from AT&T for $299. They reimbursed the $8.50 a month. After about 10 months I wanted to switch to T-Mobile. I paid the remaining balance. $217 and tried to switch. The phone is locked to AT&T network and they said there is nothing they can do to unlock it. Here is an email from them. "Five unsuccessful unlock attempts permanently locks the device to the AT&T network. Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com."

Upgraded my phone last summer with AT&T Next. Process went smooth, I received my new phone, sent the old phone back immediately and moved on with my life. Then five months later a charge appears on my bill for over $500 and AT&T tries to tell me I never sent the old phone back. I call AT&T and submit all the evidence (which thankfully I found photos in backup of the tracking label and the old confirmation email) that I sent the old phone back immediately. They opened a case and found that I am telling the truth and that the phone got lost in transit and it was no fault of mine, $500+ charge is removed from bill. Then a few weeks later the old phone shows up in my mailbox and I receive an email from AT&T telling me they can't accept the phone because I sent it in too late. At this point I'm starting to get very frustrated.

I have tried for 3 months now to get answers. I am on hold today for 78 minutes. (not giving up this time) To find out why I can’t get local channels on my TV’s. Customer service said I don’t have cable through them. I replied why am I paying 120.00 a mo? He couldn’t give me an answer. I said, "Can you come out on a service call? To see what is going on?" He said, "I can send someone to your home for a fee of 150.00." I said What! No way. He then said, "Let me transfer you to billing to see why bill is high." So transferred lady said that is your TV! Said man said I don’t have that. She said hold. I am still on hold for 1 1/2 hours. I would never recommend this service. They get you to sign up and then you can’t talk to anyone if later you need assistance. This is so crazy that no one can tell me why. Never use this co!!! You will regret it. And I have use them for 12 years.

My experience with AT&T has been a total disappointment from day one. I originally called to report slow internet speeds, and during that call, an agent offered me a new phone line and device as part of a supposed promotion. At first, I agreed, but after clarifying some details, I decided to cancel everything before using the service.

I had been an ATT customer for 20 years. They supplied cable phone and internet. As the last 5 years their customer service has gotten awful. When you call in you must wait for like 20 minutes to speak with someone that does not speak fluent English or has such an accent you can barely understand them. I first cancelled cable because they would no longer after fifteen years of loyal service, keep my rates low with promotional rates that they offer other customers. I just decided to go the internet route instead. My bill was still 195.00 a month with one cellphone and basic internet speed 100. Over the 2 years the internet was always broken down and would take a whole day to fix, they said it was an outage in the area, but it was always on a Sunday and Monday.

After over 10 years as a loyal customer, I’ve finally had enough of AT&T’s poor service and complete lack of respect for their customers’ time. I spent over an hour on the phone with customer service, only to be told they couldn’t access my account—meaning they couldn’t even approve my phone unlock request. After all that waiting, the representative suddenly claimed my phone “wasn’t paid off,” even though I had a letter and text message from AT&T congratulating me on paying it off in full.

Be careful of sales agents who get you trap with 2 lines (wireless) in HELPING near the end of your contracts. If you want to keep the original line, you're trapped using 2 lines unless you pay the penalty. Manager's response was, "Too bad, you were lied to, and there is nothing we can do. We can not help you sorry you were lied to."

Phone support/automated system is the most frustrating experience I have ever had with customer "service". Spent an hour and a half simply trying to get my voice mail password reset. Repeated requests for the same info, calls terminated because I couldn't access or enter info within a few seconds. Finally told my new password was all set, but it did not recognize it. Switching to AT&T was one of the biggest mistakes I ever made. Can't wait for my contract to end so I can switch to another provider.

I had a business account with AT&T for years. I went into the offices to lower my bills: always said I was getting the lowest amount. I recently closed my business and they said they could help reduce my bill. I then get an email account is over due, well I closed it out. Now I have been on the phone for one hour with customer service trying to get an itemized bill sent out. They send another threatening letter with no bill. I call again and for an hour and half on the phone, finally will get a credit: but of course, she cannot do it in the system.

AT&T is horrible with customer service and doesn't care about their customers. On 9/14/2025 I preordered the Apple iPhone 17 Pro Max with trading in an Apple iPhone 13 with a trade value of $1,100. On 11/3/2025, I received an email that my order is on hold due to payment needs to be updated. I promptly contacted AT&T and was told they cannot update the payment and in discussions my order was canceled so I can simply reorder and that would be the easiest. In my attempt to reorder the offer for my iPhone 13 was only $700. I contacted AT&T again, and they said that since my order was canceled, it can no longer be honored, and the current offer to place a new order is $700.

AT&T is the worst phone company, worse than any other company that exists anywhere. The coverage is terrible, their plans and prices are a scam. Everything they tell you at the beginning sounds wonderful, but after you use it, you realize it's completely useless. When I signed up for the service, they told me I could cancel anytime, and when I called to cancel, I got a big surprise.

I have been without service since Sep 26 when all of a sudden my phone showed "Emergency Calls Only". I went to the store 2 times, because it worked in the store they said there was noting wrong with it. Did 2hr chat which had to be escalated but was told this is a known issue with this phone. Escalation person sent generic email giving me 3 options, file claim ($275), upgrade $11/mo for 3yrs or wait it out. THIS IS UNACCEPTABLE FOR A KNOWN ISSUE.

I left TracFone due to ongoing stupidity and found my way to ATT. I had assumed a big company would offer better customer service; a large grievance of mine with TracFone. I have ordered two SIM cards now, but neither have been successfully linked. I made an account but the password won't work and upon clicking "forgot password" I never receive an email. It's like my account doesn't exist, but I can't create a new one, because no duplicates. 😉

Overall horrible experience dealing with AT&T simply you can’t do anything without a headache with them. No one seems to know what they are doing. They like to send customers a loophole chase. Overall one of the worst at customer service and do not recommend.

Dealing with ATT is a nightmare. You have to wait on hold for a very long time and getting anything done with only one customer service person is a rarity. I've lost on average about 4 hours of my day being on the phone with one agent, being transferred to another, and getting nothing done in the end. Every time I have to call, I get a different explanation or answer from the last person I spoke to. Sometimes, I've had to speak to as many as 8 people in one phone call. It's ridiculous! I'm switching back to Spectrum, which was also a headache at times, but a walk in the park compared to ATT.

Bad service. Overcharge. I was a At&t customer for 7-8 years. Last June I complained to them that my internet service really sucks. Only limited to 2gb when I am paying for unlimited data. The customer service offer me a FREE PHONE since I was a loyal customer but during the billing period it charge me 400+ that month. It was just whatever for me that time then later on the service was more worse. I can't even open my email without using a free wifi from my neighbor so I decided to switch because what is the point of keep paying if I don't get the service I needed.

I switched over from Verizon Wireless and I owed them money for my phone, the sales rep told me they would pay off what I owe Verizon in 3 months they would send me a check. When 3 months finally came around I called the same rep, he said hold on let me ask my boss. Never called back and now when I call it goes to voicemail only. Now my bill is in collections thanks to AT&T

Great customer service and sales team but horrible internet service. I lost a days of work within the first 2 weeks of installing their internet because it would just randomly shut off. Every time I called, they were super apologetic and said this doesn’t normally happen but every single person I spoke with who also had AT&T said the EXACT SAME THING ABOUT THE INTERNET SERVICE. It sucks. Period. In the end it becomes apparent that the sales team are victims of AT&T as well. They are being paid to say good things about & overlook obvious problems in the service. I regret the time I spent working with them.

I have vacation overseas travel. So I had requested unlock. I have paid full. And several check. But not in service clear. This is the second time unsolved issue. AT&T customer service and technical support service were worst. I don't use AT&T next time.

Was shopping at Walmart near the electronic services area and came across Tyler **, and Devin **. These two gentlemen are the friendliest customer service people that I’ve met, ever. Very informative, patient, and clearly experienced, walked into the store for project items and ended up leaving with 2 iPhone 17 pro plus maxes, a discount for being a previous customer, and $50 less than T-Mobile monthly after 3 years (still cheaper by $20 before 3 years). Please consider giving Mr. Tyler a promotion, or a raise, or something similar, and although Devin is still in training, with Tyler’s guidance he will learn everything he will need to know.

I switched from Verizon to AT&T. It seemed like they were offering me a better deal at first, and then I got into it and realized I wasn’t hardly saving any money. Then they were supposed to send me a $250 reward card. Two months later I called in and it turns out it wasn’t even “redeemed” on top of that, I traded in my phone, which meant I was getting the iPhone 17 Pro Max. Now I did get that new phone, but I sent in my old one and I’m still being billed $75 a month for my old phone through Verizon. On top of that a bill much higher than I was told on my new phone. So I’m basically paying for two phone services. I had called in multiple times and went to the reward center offers.com website to send proof of how much I owed on my old phone because they promised many times especially before I signed up with them that they would pay off my old phone up to $800.

I've been a (cell) customer since 1999. I tried internet service for my new home, but they could only offer cell phone internet service because fiber isn't available in the area. It was so slow (50mg's at $60 per month) that after one month of service I called to cancel and switched to Cox ($70 for 300mg's). AT&T account never cancelled. I mailed the equipment back to them and still received a final bill of $500. Only had service for one month and equipment was mailed back. Make it make sense. Strongly considering cancelling ALL ATT services.

We signed up for the 55+ plan and was told that there would not be any activation fees. The contract we signed states $0 for activation fees. On receiving the first bill we are charged $41.58 per line activation fees a total of $83.16. Speaking to customer service their response was we will reimburse you in 2 to 3 billing cycles. If a contract says no activation fee there should not be an activation fee.

There is no service in Abingdon Illinois whatsoever. Cellphone is useless there. AT&T wireless is the worst in that area. There are a lot of areas that there is no service at all, not just Abingdon Illinois.

I’ve been with AT&T for many years and I’ve been pretty much satisfied with the service. However, this past month, as a federal (adjacent) employee, I lost my income suddenly and had to not pay some bills. The last of consideration by companies like AT&T have turned a bad situation into a nightmare by cutting off my service and my son’s. You can’t wait 30 days or 60 days to rake in the money I owe you? I’ve always paid. I am disgusted by the lack of empathy for people in a tough spot. Thanks for nothing.

The manager of the store (Don’t know her name. All I know is that it’s a she.) located at 1790 Biscayne Blvd is a disaster!!! This store manager is a disaster!!!! She should be fired! I tried to return a cell phone (under guarantee and approved by AT&T) on a Thursday and I was told she left early, asked if I could come Friday before 5 because she likes to leave early, so it returned Saturday and guess what? At 1:48 pm she had already left. Whichever company is responsible of this store should fire her! I asked her name to post the review and the salesman Jorge refused to give me her name, all I know is she is a woman.

While on a cruise, I was checking to see if we were within land cell towers. We were never prompted for a $20 International Day Pass - Cruise charge. ATT would also not refund the charges from multiple lines. They state that there was some usage but refuses to give me that usage and tell me the length of time. The fact that they can charge $20 without confirmation of the charge is insane. I will have 5 lines on a cruise next year, I will have to tell everyone to keep their phones off until off the ship. Where is the class action lawsuit for this issue. Buyer beware.

This is my first experience with ATT internet- just moved into new home and ATT fiber optic was available- what a mistake I have had it for 23 days with such awful service have lost 4 days of connectivity and any outage takes anywhere from 8-12 hrs to fix. Stay away from ATT! Another company where you can’t speak to any human without a 3 hour wait for a call back. They sell their Guarantee that if there is an outage you will not be charged for the day- great but I telecommute and need reliable internet more than I need a credit! Switching soon.

DO NOT SWITCH WITH AT&T. I switch from Verizon To AT&T in July, 2025 and like any other trade in you have to turn in the phone which the agent who is helping you with the transfer writes down the EMEI the old phone is being switch with. The agent I did the paperwork told me to keep an eye on my email for the label. Two weeks went by and I never received it, because I was afraid to be billed for the new phones. I reach out to customer service for the trade in label and for a label to turn in a wrong order. A Galaxy S25+. The agent who helped me through the app said, "Put all 5 phones together in the box and shipped them to the tracking number I will provide to you." I did what he instructed me to do.

Never use the Denton, Texas location. The salespeople completely LIE to you about service, promotions and costs. I am a first responder and have had to visit the store multiple times due to billing and costs not being even close to what they told me it was. I should have stayed with Verizon.

I was talked into switching from Verizon to AT&T after being told we’d save a ton of money and get credits for our Verizon phones. The salesperson promised they’d be my main contact for anything I needed, but that couldn’t be further from the truth. I never received the credits, and when I reached out for help, I was completely ignored and then blocked.

The cheapest prepaid plans online are just an eyewash and they don’t have any customer agent over phone or through chat for prepaid plans. Ordered a new eSIM online and got an estimated delivery date after a month which was really surprising. Went to the store with the order number and they can’t help without a phone number and I don’t have the phone number as I am new customer. When people are offering SIM card through a vending machines in airport, why on this world it takes a month to deliver an eSIM? Can’t the QR code be delivered using an email or can’t we get the eSIM based on the order number from a store?

My husband and I made a deal through Costco to switch to AT&T mobile. So when we had the phones delivered to us, we went up to the AT&T store at the North Shore Mall in Peabody. There was a gentleman there named Randolph that helped us switch everything over to our new phones, and pick out case covers (and there’s so many different types now). He told us when we erase the old phones to bring them back. So we did and the deal was finalized. He explained how the billing would happen. He was fantastic!! He was personable and professional. Now we plan on going up to trade up to the Apple 17. I hope he will be available to help us again. We hadn’t switched phones in 11 years, but he made it easy to do!

AT&T is the worse company to get anything from. They don't speak English, can't understand what the caller is relaying etc. Then they charge me for a cell phone I never order or received and sent it to a vacant home and now charging me for it. The supervisors don't know shit. They said the back office team who handles these type of calls would call in 1/2 bus days, it's been a month and no call. Now I'm stuck without internet because they dumbasses can't get someone that understand english to help customers, please do not do at&t. Because wish I would have listened when people said at&t was a rip off and it is so true!!!!

This is a zero star review. I have been without a phone because I decided to switch to this c***** company. For over a week, I'm at risk of losing my job and my clients. This is by far the worst customer experience. I have ever dealt with. I don't recommend that anybody ever goes to a.T and t. Sales will give you the run around. Technical support is a joke. I'm going back to T-Mobile.

We are 15 years with AT&T and lately got upgraded and voicemail got completely crazy. I can't listen to the message because it's getting saved right away. I don't know who left a message. Please return to previous voicemail.

I want to leave a review for a specific person who helped me when no one else at AT&T was able to. All other associates tried but kicked the can down the road and pushed me off to someone else, this person's name, and I hope I get it right, was Ayi, I'm sorry if I got it wrong, but hopefully I did not. Thank you again for taking the time to listen, and make a rational decision to help me, more employers need people you. I hope they take good care of you. Rob

I have been a victim of a fraud case. A certain Mathew called me from AT&T and promised new phone and better rates. Phone lines were added to my account. I never received the phones. I filed three fraud reports with AT&T and never received a word of closure. This occurred in May 2025. Today is October 22, 2025 and the matter has not been resolved yet. The fraud department is a ghost at this point. I keep being promised to receive phone calls back or emails back from the fraud department at AT&T, but no one ever has contacted me. Fraud department deserves no star rating.

If I could give no stars, I would. This has been the absolute worst experience in the history of cell service. I had moved from Verizon to At&t with the hopes of saving some money. The quality was awful and I had to switch back to Verizon. I didn't just walk back to Verizon, I ran. The transition to move back was so time consuming and after going through various departments to get the phones returned and the bill cleared (I am talking weeks to get resolved) lo and behold I received a bill for more than a month's service.

I recently worked with two young men in two ATT offices on a telephone for a family member. Heath works in the store in Tarpon Springs. Cam is the manager in the New Port Ritchie office. He went above and beyond to help with a phone issue we had. Excellent customer service.

Over 40 min to call customer service at 9pm Eastern. Agent picked up, said nothing and hung up. AT&T has fired so many agents to recover from it DTV and WB purchases that ran up debt. It impossible to get any support from them. Poor agents can't do anything because of process. It's really sad. Got rid of 1 of my 3 lines today, thank God and once I am off contract the rest will go to T-mobile. BTW called customer service to T-mobile and less than a min hold. What happened to the greatest telecom company in the world. Oh that right. John (I don't care about my people) Stankey.

AT&T is the worst 😫!!! I switch to save and cell phone bill is more than what I used to pay!! I'm so frustrated with the add ons! It's horrible and I feel stuck!! I'm over 50 on a set income and I feel that the representatives in the stores are deceitful and dishonest! My bill with my other carrier was $113 per month! Now, I have a $400+ bill and don't know how will be able to pay!! I'm so sick about this service and the other fees that's being applied when changing over! The representative said my bill would be $108..I haven't seen that, yet! With this economy, I can't afford this!! I really despise signing up with AT&T mobile!! Now, I'm locked in for three years with a carrier that's causing me so much stress!!! I wish I never signed with At&t!! At&t mobile sucks! Also, I just spent 30 on the phone with a robot after I requested a real person!! It's so frustrating!!

My mom had problems connecting to the AT&T cellphone line and has been dealing with it for at least a week. Today I called Jamie from Utah and she kindly asked and answered questions about my issues gracefully. Seriously, she deserves the best for coming into a 100x100 ft cellphone booth with not so very nice customers on the other side everyday and still having such a cheerful attitude towards others. If you're calling AT&T and Jamie picks up you better talk to her nice!

They're a joke. After having them for 12 years they allowed my ex wife to get into my account numerous times then let her order new phones on my account raising my bill to 2.700 dollars. I called them and went round and round with no avail. Stay way away from them. They don't care about the customer. They're money hungry. This is probably why they're going through a lawsuit. Mine will be next.

If they can't fix the problem they just hang up and then you have to wait 30-40 minutes to get someone back online. If they offer to call you back instead of waiting is a lie. They call you and will say "At this time we are unable to complete your request."

The Office of the CEO acknowledged this was illegal, and a poor way to do business. They refused to honor the promotion as advertised. AT&T is extremely shady. And the hold times are ridiculous. I got scammed by at&t. Proceed with caution!

Horrible customer service! On wait for 1.5 hours. Representatives are not helpful, not trained well, and unable to resolve issue. The worst cell phone experience I have ever had. I would wait for a long time only to be told I needed to be helped by a different department. There is no way AT&T is this inept. This poor service had to be deliberate as there is simply no other explanation.

AT&T is an unethical company, and their customer service representatives lie. AT&T continued to charge my credit card for more than a year after cancelling my service. Yes, I should have notices sooner, but the total they charged me came to $1050.80. My first call to AT&T was on July 30, 2025. After taking nearly 20 minutes to get a rep on the phone, then speaking with him for about 40 minutes, he had to transfer me to a supervisor that had to ask me all the same questions. The supervisor finally confirmed I was owed the credit and tried to tell me they could only apply it future monthly bills. I said no way. After more discussion, the supervisor, Yumi was his name, agreed that the full $1050.80 would be reimbursed and would take approximately 5-10 days to be credited to my AMEX card. That never happened. Lies.

We changed our plan and we did the trade-in option, we would be paying for the phones for 3 months and then we should start seeing a credit. When the 4th bill arrived, the charges for the phone were still there. When I called customer service he said they had never received the phones. In researching this, the phones were still in the bag we had brought home. They did not keep the phones nor did they, if we were supposed to send them back ourselves, give us any instructions on how and where to send them. I have called customer service twice and have visited the store, all they will say it is after the 30 day window, there is nothing we can do. We have been with AT&T for a long time and for them not to work with us is very unsatisfactory. I will be moving my service and I will tell everyone I know that is on AT&T my story. AT&T shows no loyalty. They only want your money.

I had T-Mobile for long time but was getting expensive so I switched to AT&T but please stay away from AT&T. Mobile services sucks. I can’t go even to a park because no signal. And yes I’m paying less but receiving what I’m paying for bad service. As soon as Evan switches I will.

This company very lying people. They give me an estimate price charge for 6 lines with trade in my old phone then every month they send me different statement amount. When you called them, they put you on the phone more than 30 minutes after that they told you the estimator I have it's not correct and this is salesmen fault and there no going back solution.

Can't wait until my Contract is over! It's billing issues. I'm a senior on a limited budget. My Automatic payments were supposed to be the 3rd each month. They take it at the end of the month and sometimes overdraft me. I have to pause payment, and my bill goes up 25.00. Forget calling them! You can't understand the accent.

Do not sign up for AT&T mobile phone service. The salesmen will tell you a bunch of lies. They tell you they will pay off old carrier, free phones, reduced monthly amount and promise of gift cards. None of this has happened. I am still getting billed from old carrier (Verizon), bill was triple the first month, so far no gift cards. None of the things that were promised began reality. Do not sign up for their services.

Worst customer service I have ever experienced in my life. I spoke with a woman named Tin. She was rude, and totally unhelpful. It took 30 minutes to get them on the phone in the first place, and then Tin put me on hold for another 45 minutes. She is the worst customer service person I have ever spoken to. I got nothing accomplished, and Tin is horrible at her job. I'll be changing cellular companies immediately. Way to go Tin, great job.

I agree there has been times that I was very disappointed in the reps that I got to speak with. I left a Four today because if I hadn't had such bad experiences with previous reps I would definitely give the ones I just got done speaking with a five but they brought me from like a one to four. It was Louis and Jasmine, even have the rep IDs **. They were absolutely incredible, very helpful, respectful and patient and resolved my issues so I appreciate them very much... Not sure if you can request specific Representatives but if possible I guarantee they will do a good job

Not even a star but I have to go leave a review, when I set up my internet the salesman told me he could also match my phone bill that was I paying with another provider, well I got my first bill and it as $15 more than I was guaranteed, called customer service several times and all they said was could put me on a lower rate but with a different plan, they refused to give me any credit I only had their service from 10/8 to 10/15, I went back to my old provider, I also will be going to Cox internet because the internet has also been slower than promised and after talking to multiple agents, nothing has gotten better, will never use them again!!!

I had AT&T service for a decade. Expensive. Dropping calls and having frequent internet interruptions. I finally got tired of it and switched services after wasting 3.5 hours with AT&T's customer support who only cared about opening a new phone line for me. That was a few months ago. So it happened that an ATT internet box was damaged by some car in my neighborhood. I decided to call their dedicated line to report internet lines being down. Wasted 45 minutes and got nowhere though the teleprompter stated that I’d wait 10 minutes. Lousy service. Back then and now.

AT&T has been the worst provider I’ve ever dealt with. They sold me on their business plan by promising great service, a phone upgrade to iPhone 17, and high-speed internet — none of which ever happened. Every claim they made turned out to be false. Despite logging numerous complaints and spending hours trying to get help, no one from AT&T has ever reached out or tried to resolve the issues. Their lack of accountability and customer support is beyond disappointing, and I regret trusting their promises.

Absolutely terrible customer service. Tried calling multiple times. Waiting 30 or more minutes to talk to a representative then getting no real answers. I have been with this service for many years and spent thousands of dollars only to have terrible. Absolutely terrible experience with customer service. Thinking about just switching to a different company!!!!!

My bill has not been fixed after multiple times calling in. We've been told I will have back dated credits on the account. No such credits have happened. It's been over 4 months. This company is literally taking food from us in the form of over $100 a month that we are being charged over what we were quoted. We were quoted $208 plus tax per month but have had all bills be over $300 a month.

Honest Review of AT&T Wireless and Internet. I do not recommend AT&T — neither their wireless service nor home internet. I signed up for a package with home internet and four wireless lines for my family. Because of the poor internet connection, I canceled after only three months. Since then, AT&T has continued charging random fees and unexplained charges on my monthly bill. It has been disgraceful dealing with this company — their customer service is terrible, and it’s almost impossible to reach anyone for help. The wait times are insane, and every time I contact them, I get a different answer but never a real solution. AT&T has turned what should have been a simple service into a frustrating, time-wasting experience. I would strongly advise others to avoid this company.

At&t is terrible when it comes to accessing my emails, show no compassion to my situation at all when it came to get my emails after 20 years because am dealing with a divorce and unable to retrieve my information because I don't know the zip code. I can provide all security question DOB, SSN, ID but but no ATT is asking for some stupid zip code so I can access my emails and I can't reset it because it under her cell phone ands she not going to give me the code. Att customer services told me that is my problem and nothing it could do. Am disgusting by lack of effort with me.

ATT has one of the worst customer service. If the calls from the U.S are diverted to other countries half the time they can’t understand what the customer is saying. The default answer is don’t worry it will be resolved in the next billing cycle and on and on and on and every time I have to call them and start over to explain what is the issue. The quality and service is at best 1 out of 10. Even 1 star is too much.

My bill increases by 10 plus dollars a month. When I call customer service, they tell me the increase was due to an AT&T policy change, which removed my discount because I was using a credit card instead of a debit or bank account number. I'm not used to signing a contract whereby one party can make unilateral changes to the detriment of their customers. When I called the escalation department, the gentleman repeated what the previous representative had said, except he was eating while on the phone with me. One and a half hours on the phone, only to find out that AT&T can change the conditions of the agreement unilaterally.

Worst customer service ever. I tried to upgrade my phone and was offered $1,100 for my trade-in, but I couldn’t complete the upgrade because their app kept loading endlessly. The next day, I tried again and received a new offer for only $700. I’m already paying $3,600 a year for my cell service, yet they refused to honor the original offer — even though the issue was caused by their app. They’re willing to lose a loyal customer who spends $3,600 a year rather than stand by their own system error. I’ll be switching to another carrier. They seem to forget they’ve already had a data breach before — and now this.

Samsung S23 Ultra (update). Upon acceptance of said update, my phone began to NOT operate properly. So I took it in to a local store and that's where Maddie (Morrisville, Pa), walked me through the resolve. She's a ROCKSTAR!!!

The very first interaction was suspect. I thought I dialed Spectrum to get help with my spotty WI-FI, somehow ended up transferred to AT&T. Of course, they offered Internet upgrade and better pricing on mobile than we had with Verizon. Short of the long, we were not advised that our phones are incompatible and that if we didn't purchase compatible phones from AT&T, we would not receive the bundled promo. Instead, we were sent SIM cards and advised to follow steps for porting our phone numbers from Verizon to AT&T.

Signed up for service at the AT&T in BJ’s and the warehouse marked out the wrong phones. They want fix the mistake without us paying to return the phones by mail. They offer nothing to make up for us having to stay and pay on our old carrier longer despite their mistake. They prefer was placed correctly by the store associate. We decided to cancel due to their bad service and they expect us to pay for that… Do not use this company.

The most horrible service I have ever used, 2 hour wait times on the phone to only be disconnected or fed bullshit, and constant lag. I waited 2 hours to be told that they can't help you cancel your service unless they're in the "correct" department. I thought the customer service line was the correct department??? This company makes it purposely difficult to get any assistance, they want you stuck in this awful service forever to keep charging you. My service has gotten worse, I didn't think that was possible. It feels like a vacation leaving this top-tier crap company. They should get an award for the bad service, it's THAT terrible. Hey, at least they're the top in the worst service! They got a be top in something, right?

Put time on my prepaid phone clp days ago. Still can't make calls or use Internet to get information. It happened last 2 months. Only work last month for a week. This month so far is Nothing. Can't talk to a human. Only a recording. Att office just trying to sell me another phone. Just bought this one 4 months ago. Rip off.

I upgraded to a new phone and AT&T gave me a label to mail my old phone to them which I did. And the tracking number shows that it was delivered on 8/8/25 by UPS yet AT&T is charging me $533 for non-returned equipment. Since August I have been trying to talk to their customer service to get this resolved and they confirmed it's been received when they also track it but they all lie to me. They will make a case on it to get it resolved but nothing happens. They never even sent me a case number to show they are working on it. I made a huge mistake switching from T-Mobile. 🤦‍♂️

My new iPhone 16 Pro SOS would not work. AT&T attempted to help but sent me to AppleCare & AppleCare could not help and said it was a network issue and sent me to AT&T again the Medford, Oregon store. Nick was very rude and said, "I already tried to help you. I told you I can’t help you." A new phone purchased at this store and they were zero assistance. AT&T blaming on AppleCare & AppleCare blaming on AT&T. Never had such a bad experience..

AT&T's customer service is next to useless. They are suppose to be a communication company and they have huge issues with communicating with the customer and each other. The experience is beyond frustrating. I would like to use stronger language, but this review would likely not get published. Use your imagination. I will simply say they are garbage. As a company I find them to be lower than the fungis found on the shady side of snail droppings.

AT&T SUCKS AND THEY TAKE ADVANTAGE OF SENIORS!!!! I spend my entire morning and afternoon at my mom’s from 0800-1330 waiting for technician to come to install a new box for her home phone and the technician finally arrived and could not connect the new box to her phone either😡. AT&T had an appointment for tomorrow and they still don’t know what time the box will be turned on, so the technician said that he could come back, but we told him that we had plans for tomorrow so it’s not a good time.