AT&T Wireless Reviews

I am eligible for what ATT called LEVEL UP. If you make 6 payments in a row one can be eligible for the program. Which means you can get a new phone no credit check. And you must go to a regular monthly ATT plan. I did so. HOWEVER, ATT stated I missed one payment one day one day late. It was at no fault of my own, but a banking error. I contacted ATT many times about the issue. I even filed a complaint with the FCC. And contacted Jeremy **. He's in charge but, to no avail. HE CLAIMS that ATT can NOT reset the system to override this. (LOL) With all the modern and latest software, etc, ATT wants me to believe this. (NOT). As a LOYAL customer to ATT for 20 plus yrs this is the way they treat me. Makes me wonder how many others they are doing UNFAIRLY.

So this is for my 90 year old Father who has had service with AT&T for 60 years. His Landline goes up each month and you offer nothing. While my mother was dying I had to endure Robo call, Spam, vulgar phone calls up to 40 calls a day. I tried speaking with anyone at AT&T but it all fell on deaf ears. My Father finally had enough yesterday and cancelled the service after 60 years with the same number. Your service is a joke and the call center people are Arabs who cannot speak English to a 90year old man. I am so glad to be done with you.

I am writing this to warn others about the blatant dishonesty and lack of accountability at AT&T. My experience has been a nightmare of broken promises and financial surprises. First, I was lured in with specific deals that the company clearly had no intention of honoring. Despite being a first responder and uploading all the necessary documentation for the First Responder Appreciation discount, the credit was never applied. When I called to resolve this, the employees were not only unhelpful but actively combative and disrespectful over the phone.

On 5/1/26 I spoke with Christopher from AT&T's office of the president. I explained I did not receive my rebate I was promised for switching my service. The AT&T agent at the Mira Mesa store was the person who filled out the request form for the rebate. He said that AT&T never receive the rebate request. He asked for a copy of the statement from Verizon showing the information he needed and I e-mailed him the copy.

This has been the worst experience I’ve had with a company. I purchased a new phone a month ago, and it still isn’t working properly. AT&T has been unhelpful, and their customer service has been extremely poor. For a company of this size, I expected much higher standards and better-trained, customer-focused staff. No solutions have been offered, and the lack of support is unacceptable. I’m very disappointed and plan to switch to a provider that operates with the level of service customers deserve.

The absolute worst customer service I’ve ever experienced. They constantly add hidden and unexpected charges, and the staff deliberately overcharge and mislead customers. It feels dishonest and deceptive. On top of that, the phone service is unreliable and far below acceptable standards. I would not recommend this company to anyone.

I got a trade in with AT&T and they told me they have a deal to get the premium plan with 60$ estimate and I sign up for it. Once I make my trade in the price go up to 86$ and when I ask why they and even I have email proof showing on how much my bill was but no one knows how to help and told me this is my bill and there is nothing they can do about it, this is a scam to give false information to get customers and I want to leave AT&T. Now I have to pay 800$ for the phone. It's a lot. I would not recommend anyone.

Customer service is apparently unable to resolve issues that they created, and pricing, once initial deals expire, is way over market. Reception and coverage also lag behind the other providers.

I was charged for a home protection plan that I never agreed on. I have been charged since December 2025. I called and stated I never wanted the plan, I asked the supervisor to pull the call. Supervisor did not want to pull the call, she just said "they randomly record calls," and did not even apologize. Instead she just said that I am responsible of looking at my bill and that by paying my bill is agreeing to the charges. Hahaha. What a way to steal people's money. Charging their accounts without their consent and just hoping they don't notice. This is company is a bunch of thieves. I work at a financial institution and we make an error, we fix it. But you guys don't make errors. You charge people on purpose so they don't notice. I will take this to small claims and start a lawsuit regardless of the time it takes me. Unacceptable to steal people's money.

Like 6000 other people on the review site I am thoroughly disgusted with AT&T. After 55 years as a loyal customer with Southwestern Bell/AT&T I have been dealing with a situation for the past 9 months now that all started with lies told to us at one of their stores. I currently have a file with at least 75 pages of recaps of phone conversations and store visits trying to straighten out the mess that they generated. Hours and hours of sitting on the phone and in their stores. People that you talk to are friendly enough, but no one seems to know what is going on and no one can seem to resolve problems. The phone bill amounts you are promised are never right and are much higher than you are told. I am currently overcharged several hundred dollars over the amount I was told. I actually have copies of phone conversations with amounts specified but never reflected on the billing.

I wish I was able to do 0 stars! Menlo Park Mall Customer Service doesn't even know about their own services! The contract is a trap if you want to switch to another company as well. I regret leaving Verizon and went back.

This past Saturday I went to the Mayfield Heights, Ohio's AT&T store and encountered an office person named Dominique. I usually went to the Mentor, Ohio store that properly helped me in the past. I didn't want to go that far away, so I went to the Mayfield Heights store. I made a mistake. I informed Dominique that my phone lost its syncing ability. He looked at my phone for about 20 seconds and advised that he could not help and that I should go to the Spectrum store down the street. He was almost rude in his abruptness. I have been a AT&T customer for about 20 years and felt I deserved better treatment.

I was completely mislead by Senior Sales associate Royce ** with AT&T. I signed up for AT&T fiber and during installation she showed up and the pressure sales was on. She promised 4 lines for $96.00 a month for 36 months, no activation fees and no contract. Well when I got my first bill it was $569 dollars. I was shocked. That included activation charges and $50 a month for insurance that I never asked for. I was able to get those charges reversed but still ended up with a $365 bill. Royce promised to help and said that the credits she told me I’d get were not on the account and she would make sure to correct it. Well now she won’t answer my text messages and no help. What a scam. Don’t switch You’ll get screwed!

These AI generated systems are terrible. You pay for hefty price literally 500 usd everything the premium plans and then you get no help via chat in emergency cases. Hiring AI vs real life people. I’ll stop paying for a company that does this. Thank you.

ATT MOBILE! ATT MOBILE!! You all are a bunch of ** crooks , lied to from the beginning to the end!!! Returned a spotless Phone in perfect condition because your salesman says $120 max 1st bill and it was $278!! Then returned phone not even used 1 day, perfect condition and you say this! "Return completed. You’re all set! Your return is accepted. If you're due a refund, we'll issue it to the original payment method within two bill periods (less applicable restocking fees)." ** ATT MOBILE. CROOKS. **.

AT&T has the worst customer service and is very unprofessional. They provide no help. They have been charging the school I am with while having no service, and the technicians never show up when they are supposed to, to fix the problem with the internet connection. They are terrible. I will never go with this company again. The customer service name was Jose and he was rude and provided no help and refused to connect me with the manager and hung up on me, while the internet is still down. This is a school and wi fi is extremely important for the students, staff, teachers and the function of the school. Worse service ever! Jose needs to be fired. He has a strong ** accent and should be fired for his rudeness and unprofessionalism. Thank him for losing a valuable business customer.

I switched from AT&T to Spectrum. I requested to cancel my service. I had to pay off my phone and wait a few days. They didn’t cancel my watch. Even though I was paying another company for my Apple Watch and phone service AT&T hit me up with a $200 phone bill because they claimed I didn’t port my phone number to my watch because I didn’t know it. It is loophole that they use to scam people out of money. 3 years later I was applying to buy a house and they hit my credit and dropped my FICO score from good to fair. Why would anyone cancel service and keep a watch service. They said it was my fault, as if I worked there and knew their system. Apparently it’s different departments. How convenient. Never again.

They are not even close to being a good thing. Steal my phones and don’t pay what they promised to pay version what I owed them. Which is 3.000.00$. For 5 lines.

I’ve never experienced a more broken system than what AT&T is running right now. For over a MONTH, I’ve been completely locked out of my account because their own app and verification system failed. If your service drops, you can’t receive the verification codes—so you’re stuck in a loop with ZERO access. That’s not just inconvenient, it’s a complete design failure. I paid a $254 bill for service I haven’t even been able to use. Every call to customer service turns into the same scripted runaround—no ownership, no urgency, no real solutions. Just excuses about what “can’t be done.”

Nothing but a scam with false charges piled on with no reason.

I set up an appointment for internet, but decided to cancel same day. I have been on chat. They told me they cannot figure it out and to call the 800 number. Called them, it said to go online. Online instructions break down on step 2. Tried calling the local store, but apparently they can do nothing. Called the 800 line back, they said no wait (got connected to cell instead of internet), been on hold for a long, long time. Seems there is no way to cancel, or get a hold of anyone that can do anything.

You wanna get totally ripped off, choose AT&T, you'll get it.

They did not explain to me that porting out a number would void a contract and make it so I owe the full amount of the phone the next bill. They would not work with me even though I said I could pay the $1000 over the next couple of months. I paid $200 one weekend and then they cut my service off to all of my phones. They said they would not and could not turn them back on unless I paid the full $1000. I don't have that because I'm 34 weeks pregnant and by myself so I asked if I could have my numbers at least. They would not give me those without paying the $1000. I will never do business with them again.

I was talking to AT&T Customer Service rep for my wireless internet. He noticed that I am not with them for my mobile service so he offered me a rate & promotion if I switch over to AT&T from T-Mobile. I asked for a quote in writing. I got a quote with all kinds of discounts that AT&T was offering which would have my monthly final bill as $64.75 + Taxes, Fees. Now AT&T is sending me a bill of over $150 month after month and refusing to honor the quote / contract that I signed. I am so tired of dealing with AT&T and I regret BIG time moving from TMobile to AT&T. If I can convince at least someone who is considering to move to AT&T based on their FALSE promises to not move to AT&T, it will be worth my effort. DO NOT BELIEVE IN FALSE PROMISES FROM AT&T and DO NOT SWITCH TO THEM. As soon as my minimum commitment is over, I am switching away from AT&T.

Do not work with this company - they will sell you personal and private information to anyone who asks and you will get hundreds of scam and robocalls every single day. My home phone never stops ringing

AT&T is Harassing my wife and I. For over two years AT&T reps have been knocking on our door to try and get us to switch to their phone plans. Back in October of 2025 one rep banged on the door scaring my 64-year-old wife. Usually, a polite knock is good enough, but this guy was banging. My wife asked who it was and they said AT&T. She told the person to leave but he kept telling her he wanted to talk about switching services. My wife threatened to call the police and he finally left. I contacted the Office of the President and spoke to a Ms. ** who said that she would put a stop to the solicitors and of course gave a meaningless corporate apology. 4 weeks after this phone call another rep knocks on my door. I told him his corporate office was supposed to stop these visits and at this point I even had NO SOLICITORS sign on the door. He started to give me his sales pitch like nothing happened.

I started my service w/ ATT on 2025, agreed in a 193 monthly bill, now I’m getting hit w 277 and I have all is this in writing & still refuse to make it right, thus is bad faith not a misunderstanding, 3 different reps, Harry, Claudia & Emellah Rhonna confirmed the billing. I gave screen shots to prove it and they still refuse to make it right, their rep from the main figure Renee ** stated that I will have to accept it or cancel my insurance coverage even though it was their mistake.

If I could give them a negative review I would. This company is crap. From quoting you something that doesn't even come close to what you had agreed to. Once you have made the change it's frustrating to then go look for someone else. Their customer service is the worst. The customer service is in India. You can barely understand them and then they love transferring you from one side to the other to the other. You can literally stay on the phone with them for a whole day and get nothing accomplished. Then they say they are going to make a "ticket" for your issue which is also worth nothing because nothing gets resolved. Every department is worthless from tech support to billing to customer support to everything.

AT&T worker came out to install my smart home unit and while here, he explained that I could get a good discount if I bundled with a wireless plan, my T-mobile plan was $190 at the time and the AT&T employee stated that my bill would only be $162, currently AT&T is charging me over $260 and my last bill was almost $500. By far the worst company that I have ever had service with. False advertisement, they will cut your service even though they are charging you the wrong amount, then charge you a late fee for not overpaying. Customer service is horrible. I’ve literally spent hours on hold and talking to them and my bill still wasn’t correct.

I’m a new owner of a company and I applied for service from AT&T in Hoboken Nj after waiting 6 months to build up my credit so when I finally applied for business lines, I was initially offered $5300 account credit. I tried to proceed with the purchase and then all of a sudden I was flagged? They told me a Manager had to approve it so I came in the next day with my Business credit report all of my Business credentials and I was told that someone would get back to me, but here it is over a week and I have heard nothing. I can hardly get through to anyone in customer service and when I do, they spin me all over the place. No one can give me information, although they ran my CREDIT!

ATT has no customer service. I am currently on hold for 36 minutes and STILL WAITING while the automated voice says "We know how valuable your time is". Wow. PATHETIC! I've done this many times over the years and somehow I'm always locked into a plan that says I owe huge fees if I drop them. They do not deserve 1 star. I wish I could give ZERO STARS. RUN FROM ATT!

Been trying to unlock my PAID OFF device for 4 days now. I switched to spectrum and they told me I had to pay off my phone. No problem, I expected that. 2 days go by and it still wasnt unlocked. I went to online customer service (because my phone was still locked) and spoke to an agent. They told me that they were going to bill my final bill on the 26th (my usual bill cycle, 2 and a half weeks away) and that my phone would be unlocked 24-72 hours after that. I said absolutely not that is unacceptable. So I paid my bill right then and there. 2 more days go by and my phone STILL is currently locked. It's day 5. This is an unacceptable process.

Updated on 03/20/2026: So I get an email from Peggy ** from AT&T. They want to discuss the situation. I called her back at the number given and emailed her twice. Guess who didn’t call me back. They are dishonest and unprofessional as any company I have dealt with.

Awful customer service. I was on hold for hours and had to explain to 4 different people the situation and had to now call back another number. Absolutely ridiculous. No one could help me with what I need.

I with ATT over 27 months now. The cellphones service just increased $20.12 last month. I called and spoke to the ATT rep. he said that the promotion on 2 out of 6 lines were up, that's why. No, it's not truth, when I left T-Mobile for ATT, this is something they didn't tells me when I signed up, the communication was still going then he hung up on me. Very poor customer service. Now I have to deal with the contract in another 9 months. I was with them over 3 decades ago when they got many lawsuits going on. I thought the managements has changes over greedy and cheats, I was wrong. Oh well, I made a wrong decision of came back to them.

Switched from Verizon to AT&T Wireless several months ago. It has been one nightmare after another! We were with Verizon for over 25 years and the only reason we switched was because of a good sales pitch from one of their representatives who came to the house. However, what the representative failed to tell us was that she is a contractor for AT&T and not an actual AT&T employee. She mislead us on several things including price. We are still trying to solve the problems with them. Hindsight is 20/20 and I wish I would have known how many problems this is causing.

I have been with AT&T for 3 years now! I want to do my next step and I’m in a pick up order online. I went to the store to pick it up and the guy gave me the wrong phone. I spent two hours on the phone with AT&T to get my number transferred then there were problems with my bill and I had to call them again and then the guy told me that I had to go return the phone that I have and get the original one for my order, but since it was an online order, I had to ship it! I was there for 3 hours! So now I have my old phone still and I called today about getting an upgrade since it’s been a week since the phone was delivered and turns out it has all of the wrong phone's information on there so I can’t even upgrade! Even though the worker told me I could upgrade the same day it’s delivered!

If I could give zero stars I definitely would. I've been with AT&T for many years now. I had a few issues with them in the past but nothing huge. Not until recently. I recently upgraded a line on my account, received the phone. Everything was fine there. However, I was going out of town for a vacation. The bill was a bit larger due to the one time payment fee for the new upgraded device. Due to some issues with getting paid late at my job, I went to the app and spoke with a representative about possibly doing a split payment for my bill which was over four hundred dollars. I have never done a split payment, I always make my payments on time so I was a little nervous to even ask for this service, she helped me and was very kind. She specifically had me agree to the date I would pay one half and the date I would pay the other. However when she got my bill split, there was no option to only pay one half of my split, it showed both.

I've been with them 10 years and now switching to Spectrum as they add charges without permission, remove discounts, and offer absolutely nothing beneficial to existing customers. They change policies without a sign off or receipt of notification and it's just horrible customer service.

I'm done with ATT, going to T-Mobile. I tried to get my payment extension to my payday and the rep had me take a chance to make a payment and see if it will extend it and it didn’t. She was covering her own ass. I don’t feel like she was being honest.

If I could give no stars that’s what they would deserve. I traded in a phone in October 2024 a 15 Pro Max. It was going to be sent to my house and then we were told that our Owasso store had the phone in stock. We canceled the online order and placed the order in the store. The sales associate in the store told us to send the trade in (15 pro max phone) in the box they sent to our home address after we complete the setup on the new phone. We would receive a trade-in credit once the trade-in was received. We were told the 15 pro max trade-in was received December of 2024. Although on our account it shows we are receiving trade-in credit for this phone (Installment $33.34, Trade-in -$22.23, total $11.11). When you look at the bill it does not reflect the trade-in credit.

The worse experience I have ever had with trying to connect and make changes to a payment method. Impossible to reach via internet and using their app they want to have total access to your banking information to set up auto pay. I'm so close to leaving this outfit and finding someone that has a real human on the line and will help you accomplish your goal. AT&T is absolutely the worse experience I have ever had and this may very well be the future we have to deal with.

I was told I was a loyal AT&T customer and after 25 years as a customer appreciation I could choose to get a new iPhone or an iPad all I was to pay was the tax! Well, that was a big fat lie! I had to mail back 3 separate iPads as soon as I received them and another was sent back out! They all returned to AT&T warehouse! They all 3 came from AT&T. I verified I was speaking to a Legit AT&T representative then I proceeded to accept the offer! Well again, after speaking the the Office of the President. I was Told that it was A scam!!!! I disagreed with Rhonda from the Office of the President. I explained how would I get the iPads from AT&T and then mailed back to the Warehouse of AT&T and they were BILLING ME FOR ALL THREE OF THEM! I WAS TOLD IT HAD TO BE A SCAM! That makes No Sense and that is NO WAY to treat a Customer for over 25 years of service with them! Some kind of appreciation???? Really????

In December of 2025, I was available to do a "Next Up" upgrade. We went into the store to purchase screen protectors, which they no longer had available and was talked into upgrading due to it costing less on my monthly bill. They had to order my phone and so I was told to keep my current phone (which was being traded in due to the Next Up program) as I would have 30 days to return and should have my new phone by then. I went to turn in my phone and didn't know that you can no longer take it to a physical location. The phones being traded in must be sent via UPS (which AT&T does not provide a label that is paid for). It's an inconvenience to the consumer who was told they could drop off their old phone and then turns out they have to pay to have it shipped back to AT&T's warehouse.

We have been AT&T Customers for decades, with accounts for phones and internet. Our mobile phone plan has a data pool and the option to purchase additional 1 gyg data for $15. There is a notice on the bill that states: "Usage is rounded up based on your plan. For more details on your shared usage summary, visit att.com/my usage. *Unused rollover data expires after 1 billing period or when you change your plan or account." However, for at least two months we have paid for additional data ($15). However, for two billing cycles, there has been no rollover for the unused portions of the paid-for additional data.

Never trust their commissioned sales personnel. AT&T "helped me" right into a $800+ bill. The chip AT&T sent to change to their service damaged my phone. I brought it to a AT&T store and "Sales" personnel replaced my damaged phone with a new one. I was never told I would be billed for the new phone. What a scam!

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

We have been long-time customers of AT&T and recently upgraded our phones based on a promotion that was repeatedly explained to us by both customer service and a retail store representative. We were told we would receive $1,000 trade-in credits for two of our phones and approximately $700 for our son’s phone, and that the promotion would actually lower our monthly bill. Because the offer sounded too good to be true, we even went into the store to confirm the details before agreeing to anything. The store confirmed the same promotion and assured us our monthly bill would be cheaper than what we were already paying.

Oh gosh darn there is no 0 (zero) review to hit. I feel like I have been lied to from day 1. Without getting into all the phone calls and etc. Here is the gist of things. On 11.19.2025 decided to switch to AT&T via an agent at Target in AZ. At this point, I was told that the company would pay/buyout my old account from Verizon. No, that did not happen/ I requested Verizon to put a Hold on my account that did not happen either. Guess what money was taken from my account. Well so far after 3 attempts and many, many phone calls, I finally received paperwork that specifically states the agreement installment papers. Today for third time I resubmitted my paperwork and it NOW states I am too late for that reimbursement. Go figure.

I would be wary of using AT&T. I am experiencing phone fraud where my phone numbers were stolen and the criminal took over my account. It has been two weeks, and am having a terrible experience with AT&Ts customer service - particularly their "fraud department". It isn't possible to get anyone on the phone to speak with in person. I submitted a fraud claim on their website, and the claim status a week later said "Closed", and to see the email for a conclusion of their fraud investigation. I never received an email... I am going to file a claim with the FCC, and if AT&T doesn't resolve this soon I will pursue legal action.

This has been one of the worst experiences I’ve had with a wireless provider. I was with T-Mobile for over 10 years before switching to AT&T six months ago. I was promised free phones as part of the promotion, yet I am still being charged for the new devices. On top of that, the phones were misplaced, and when I contacted customer service, I was kept waiting on the phone for two hours. After finally speaking with someone, I was told they could not trace the package — even though I provided the UPS tracking number. I was then informed that it was not their problem. That response is completely unacceptable.

At&T is the worst provider I have ever had for WIFI and phone service. Customer service is also horrible. They do not want to credit you for bad service and transfers you all over the place. I am losing money for not being able to connect and do my job accurately. This has caused strife for me. Family, Friends, and my clients have mentioned multiple times when they call it sounds like my phone is disconnected or it goes straight to voice mail. This happens anywhere I go. This has become frustrating to miss important calls. There is no compassion when you call for help and they never want to credit you. I was told by a rep to cancel although I am in a contract. I was given a 1 time 10-dollar credit. This was a slap in my face.

Before you sign up with AT&T, understand this: the price you’re quoted is not the price you’ll keep. They hook you with one number. Months later, your bill quietly increases. No clear warning. No straight answer. When you call, you’ll get what I now call “AT&T Math™” — a rotating set of explanations that somehow all justify charging you more. When you call, the real performance begins.

4 decades later? I'm so stupid. AT&T Wireless and AT&T worldnet email yeah that was a thing. Email breaches even though it went to att.net then Yahoo, then back to att. Att to cingular then back to att. With fees and lies, costs, breaches, no loyalty no more union discounts unless I pay for the highest paid plan. Apps that are filled with bots who don't help. Codes need to be sent by the app, not a phone or chat person. WHAT IF THE PHONE OR NETWORK IS NOT WORKING?? We'll they lied about 2019 breach then again it comes out in 2024 again and supposedly $7500 to customers, nope doubt that.

Atnt is the worst. I switched to T-Mobile and owed 700 dollars for a phone. I was waiting for T-Mobile to pay off. I went to cancel service. They told me I can't so I ended up with a 1300 dollar bill. They said they will settle for 1,069. I paid it. Then asked for the pin to unlock my phones. They said since I settled for less I can't unlock my phones. They are crooks.

I visited my local AT&T store on 2/22/26 at 4 pm. The place was busy and a pleasant, young man named Jaime approached me. Despite the fact that I wasn’t purchasing anything, he took time to help me solve issues with my AT&T Apple Smart phone. I wasn’t sure the problem with my Messages app was an equipment issue or an application issue. He did his best trying to determine the cause of the issue. Despite the fact the issue wasn’t fixed he did determine that it was an application issue. I will have to contact Apple directly. I trust you have a rewards program for your employees and I would like him to receive recognition for dedication to his job. Thank you. Sincerely, Gerri ** ph: **

I am extremely disappointed with my experience with AT&T and what I believe are very misleading trade-in and upgrade practices that resulted in significant financial loss for my family. My wife and I switched to AT&T and traded in two iPhone 12 Pro Max devices under an offer that was presented as providing $830 per line in value. Based on that representation, AT&T took permanent possession of our phones and applied credits toward two iPhone 16 Pro Max devices over a 36-month installment plan.

AT&T offers a sub standard service with some of the most frustrating customer service on the planet. IF you are searching for Phone, Wireless, or Internet services you should run as fast and as far away as you can from AT&T. They are a terrible company that keeps buying up competitors to replace them with degraded services at a premium price. Just don't do business with them if you can avoid it at all.

On January the 7 2026 AT&T Received my iPhone ProMax that I shipped back for my upgrade. AT&T claim my device came severely damaged yet they refused to show me photos or retuned my damage phone to me. These cooked people charge me $611.00 and this not the first ATT TRY TO RIP me off.

In August 2025, an AT&T representative at a Target location promised to set up our account as a business account but incorrectly opened it as a consumer account. As a result, our number porting from T-Mobile was not completed properly, and we continued paying T-Mobile for four months. We later received bills exceeding $700, with an $800 balance still outstanding. Despite visiting a corporate store and escalating to AT&T’s Executive Office, the issue has not been resolved. Multiple representatives have failed to follow through, and we continue to receive billing for an account that was set up incorrectly. After six months of repeated attempts to resolve this, we are seeking correction of the account and removal of all related charges.

After seeing a commercial on TV that I could get iPhone 17 Pros for both me and my wife for FREE. I called customer service and spoke to an AT&T employee that confirmed that that was correct. All I had to do was pay the taxes on the phones and return our current 13. I did everything he asked and ordered the phones. He also stated that we would be paying the same price as we were paying on our iphone 13. Guess what? When we got our first bill, it showed that we were paying for the new Phones.

Purchased a SIM card. Phone activated but no phone number would be assigned. There is no customer service by phone, only menu driven and chatbots. Purchased 100 dollar prepaid phone minutes. When I tried to use, said it was expired. No refunds. Use any other company but ATT.

I called AT&T to sign up for home internet because I was unhappy with my Xfinity service. That will be covered in another post. When I spoke with the AT&T salesperson, they were happy to offer me home internet service with fiber optics and also offered me wireless service. They quoted me a monthly price for five lines, for my family, and it seemed lower than my T-Mobile bill. I decided to go ahead and switch my wireless services to AT&T. I was also promised two new devices with trade-ins, and the monthly rates would still be lower than what I was paying due to multiple discounts applied. After several weeks, I received no phones, three lines were stuck with T-Mobile, and my bill for the two lines that did switch over to AT&T was higher than the five lines I was paying for with T-Mobile.

Don't buy their screen protector warranty. We have multiple phones for our company through AT&T. We added their lifetime screen protector warranty at the salesperson's recommendation (It wasn't cheap). We used the warranty a few times and it worked out well, we would go to the AT&T store and they would replace the screen protector and charge us around $11.00 per occurrence. I went to the AT&T store the other day to have my cracked screen protector replaced and they told me they won't be changing protectors for iPhone 14's at the store anymore and that I had to go on-line and do it through their website.

AT&T overcharged me a decade ago. Have never considered their service again. Now, their workers are blocking my parking space instead of parking on the side street where there are no driveways or entryways. Too lazy to walk a couple of more feet.

My mother came into ATT at the Huntington mall this morning and the manager Alex was very rude to her. Wouldn’t even try to help. Interrupted her and told her she had to wait 24 hours for anything to be done. Att DO BETTER AND PICK BETTER EMPLOYEES/MANAGERS!!!

I had a very bad experience with AT&T and feel completely misled. Before switching my service from AT&T to T-Mobile, I contacted AT&T and was told I would receive a $1,500 credit to help cover my remaining balance if I transferred my lines to another carrier. Based on that promise, I decided to leave AT&T. As part of the process, I also returned two iPhones valued at about $2,700 to AT&T. I followed all instructions and was told everything would be properly credited.

I have had AT&T, formerly known as BellSouth, or Southern Bell, for many years. I recently had to fire them and what an unpleasant experience it has been. I had the internet and have a landline (yep old school to run my security system and so I would have phone service despite adverse weather conditions) and finally had to get rid of my internet service because it just did not work well and I must have connectivity because am a tech support person. When I could get through to a real person, they were not very helpful.

I have been an AT&T customer for about 3 weeks now. We switched over from Verizon which is way overpriced but at least their calls work most of the time. I have called AT&T 3 times now been cut off once and not called back even though the CS rep had an alternative callback number for me. AT&T is not interested in doing any in depth work to troubleshoot problems. I have been in telecom for 30 years and know how to troubleshoot calling issues. They don't want to take the time to look at why failed calls fail. They just want to give you an excuse and an easier alternative instead to get you off the phone.

AT&T is the world’s worst organization. I have spent over 40 hours trying to achieve what is a new sale for them, but with the discounts promised, to no avail. I have been a loyal customer paying through the nose for over 20 years here in Santa Rosa, CA. I should switch cell companies but haven’t due to 5 phone lines across the country and the disruption that would cause. However I’ve realized I need to change.

Great coverage, absolutely terrible customer service and I mean it's really really bad! I have never in my 38 years on this planet have had worse customer service.

After 26 years of loyalty to ATT, I made the decision today, 2/2/26 to switch providers to save an incredible amount of money for far better service. I was tired of ATT spotty coverage and what I was paying month-over-month. Insult to injury, I made the transition on the first day of the billing period and found out that ATT is going to bill me for one more month!!! This was probably buried in my contract, but after 26 years of loyalty, they couldn't waive this requirement. What a horrible company and I'm ashamed that I supported them for over a quarter of a century! My advice, avoid ATT at all costs!

AT&T talked us into a family plan switch from Verizon (who we've been with for over 30 years). We we were told by the sales rep, that we would save $45.00 on our bill a month, get $1000.00 back in gift cards, that we could use anywhere, and we would get 4 new I-Phones. When we got the phones, I called about a question and the customer service rep activated 3 of the phones (which I didn't want her to do) after she did that, we couldn't get them turned on for hours. None of us had phone service. It took another 5 hour on the phone with technical support, to get the phones to at least turn on.

Unless the price you're quoted can't be beat, don't switch. I signed up for internet (NO problems with the internet switch) and also moved my phone number over to AT&T (kept my existing phone). It took two days to get my AT&T number to work on my new phone. Hours and hours on BOTH days spent with online chat (clueless) and on the phone being transferred to multiple departments. Now it's finally working, but they can't see my account until the phone bill is generated. Which means I can't change my voicemail code until they show I have an account with them.

I had an old iPhone 12 and in December 2025 upgraded to an iPhone 17 and was told my bill would increase by $12.00. My bill this month was $194.34 and it was formerly $130.58. The new phone somehow triggered $30 of additional data usage which I did not incur and the cost of the new phone was $22 per month higher than the AT&T salesman told me it would be. I'm on hold now and have been talking to AT&T for 30 minutes prior to this. The AT&T agent I talked to told me that if I was over 55 and took their Internet service he could get my bill down a little. Told him no way and I'm on hold waiting to talk to someone else. I'm going to just buy out my phone and cancel AT&T as they have become a bunch of crooks. Also, I did not receive a receipt from the salesman.

They talked us into an internet connection that did not work. Then gave us a lot of grief to return it. They talked us into a new phone, then locked it even after it was paid off. They would not let us talk to an agent, phone calls just looped back to the menus. Gave us phone numbers that were not in service. Store personal said they could not take payments and could not unlock our phone even though it was approved by them. Everyone we talked to was snotty and dismissive. Do not go to this provider! We went Spectrum, and are very happy with them.

DO NOT DEAL WITH AT&T IF YOU VALUE YOUR SANITY. CUSTOMER SERVICE IS NONE EXISTENCE WITH THEM. I found a line on my cell phone bill that I didn't add and paid on it for 8 months. Couldn't get no one on the line to help me with that. Got passed around. Transfer from call center to call center. Went to store and could not help me in person. Told me to call them. WHAT A NIGHTMARE! Paid $1300 in phone bill in a 3 month period and bill kept getting higher every month. That's when I checked the bill AND FOUND THAT HIDDEN LINE. Stay away from AT&T.

Let me start off by saying I’ve never written a review before. I just made a switch today to AT&T. I went into it thinking that it was going to be a headache like every other phone call to major corporations, but I couldn’t have been more wrong! Mr. ** out of the Atlanta branch was the first person I’ve ever spoken to when dealing with these companies that was actually genuine. He walked me through everything and I was switched over swiftly. If anyone needs any help I wouldn’t hesitate to ask for him. Mr. ** whatever you end up doing in life sir, do it like this, and the results will speak for themselves.

I Hate AT&T. They came to my door promising over $140 savings, all lies. I've been with them for a month and a half and it’s hell. I've never seen an AT&T phone bill, can only get into internet bill. I should have never left Verizon. As soon as six months hits im leaving forever. Don’t listen to a word AT&T says. Worst mistake ever

I do not recommend this company to anyone. They are not a reliable provider. They promise one thing but fail to deliver the agreed-upon services and pricing. Honestly, they are a rip-off. I advise the community to be highly cautious.

I have been calling AT&T for the past 2 months, asking them to disconnect my hotspot. Every time I call in, they transfer me to a manager, who then hangs up. So now I owe money for services that were supposed to be disconnected, since AT&T says they are suspended, so I would have to pay a balance. Then I asked to speak to someone else, and of course, she disconnected the call. As a 100% disabled veteran that operates a small nonprofit, AT&T is bad business.

Poor customer service during purchase and any other issue previous to date. Low quality service and now they are going up on Active Armor rates. I'll never buy a phone from AT&T again either. Got screwed on the trade in. Lousy company. Good phone service. Wish someone would figure out how to get value for your money. Active Armor should be free anyway. Almost doubling in price. Look up what att is worth and what they pay people. It's disgusting...

I got a new service yesterday and at and it locked my phone. I spoke to 3 people yesterday. The website does not help me. It keeps saying sign in or you don't have an account with us. I called 3 different 24/7 numbers from your website just now and they all say your customer service is closed. I live by myself. I need my phone. This is a safety issue.

They are incompetent and they are crooks. They came to my door and got me to transfer to them by offering to pay off my phone, they then screwed up the rewards entry during the transfer. Then by I got someone to figure out what actually happened and that the reward was submitted under a different phone number I was outside the grace period to get the reward (which by the way they say you should get the card in 6-8 weeks which means that by the time you realize something is wrong, you're conveniently outside the window resubmit for a new card). Contacted my initial POC who roped me into this whole scam and he ghosted me. The main reason I transferred was because of this offer and they didn't even follow through. The service is just straight up worse than I had before. I should have stuck with Verizon.

AT&T is HORRIBLE! I was a faithful customer for years, and they were charging me much more on my lines than Verizon, so I switched in September 2025. Yet somehow they had continued to bill me even until January 2026. They said that I had a watch on my line (that they did not cancel when I switched). Why would anyone volunteer to pay $80 a month for a watch line? And they said that they would refuse to give back the money that they took in Oct, Nov, and Dec because I should have canceled the watch line. I never authorized a watch line and it never showed up on my account as a separate line, so how would I cancel something that was not evident when I went to MyAT&T? They did not want to give me any information about how to file a complaint or grievance. And the person on the line had the nerve to try to sell me something else. I am SO done with AT&T, I will never use them again. Such corporate greed...

ATT used to be a good company but their customer service is horrible. Hours online and the app and still can not complete my business. Spoke with several agents and a complete runaround. No customer loyalty.

I am a returning customer with both wireless and high speed internet accounts. I want to link accounts and set up auto pay. The APP does not work and the employees at the store on Vista Way in Oceanside CA will not help. They tell me to use the APP or call customer service which is of no help either. The employees for AT&T need better training to assist customers IN STORE.

In SEP 2025 I switched from T-Mobile to ATT. I was told by the agent that I would be compensated for switching to ATT. He didn't tell me I needed to do anything. After not receiving the reward card that I was supposed to receive, I began a fruitless attempt to find out why I hadn't received the card. I paid T-Mobile $650.00 to get out of the contract. After multiple calls to ATT, I still don't have it. They Took my iPhone 16 plus and gave me a iPhone 15.

Really Spamming, I just have a very bad experience. They promised things that never happened. The company not responsible for the sale represents. No cambie su servicio a AT&T. La señal es fatal también. Very disappointed

I decided to purchase my son a phone. Fairly simple. I went to AT&T.com, picked out the phone, selected a plan and paid. I am thinking all is well until I go into my email and see "canceled order. We couldn't verify if this purchase was you". I called customer support. The 1st time I got connected dude put me on hold and hung up. Second time I was told "Oh yeah, you're supposed to input your gov.id information in during checkout. SOMETIMES the website doesn't ask people to do that but that's why the order canceled".

In Nov 2025 I switched from Tmobile to ATT. I was told by the agent that I would be compensated for switching to ATT. He didn't tell me I needed to do anything. After not receiving the reward card that I was supposed to receive, I began a fruitless attempt to find out why I hadn't received the card. I paid Tmobile $911.85 to get out of the contract. After multiple calls to ATT, I still don't have it. Now they are saying it is past the 60 day period. I wasn't informed about this at the point of signing up for ATT. I would not have switched if I had known how much trouble I would have with ATT. First of all, to get to a customer service person was impossible on some days. When I did get someone, they couldn't fix the problem

I have been with At&t for over 20 years and today was very frustrating. I bought a I phone and the At&t protector in late Sept and today I went in store to get my cracked protector switched out since if you buy At&t proctor it's 10 and they said they are no longer making them or selling them I had to buy a ZAGG protector. I just bought one 4 months ago and they decide not to honor them anymore so I had to buy a new one with no money back.... That is frustrating so I have spent 120 in 4 months because At&t sold me something then decided not to sell anymore.

I purchased an internet air WiFi device from AT&T…they put it on my account but never connected to my current payment system and AT&T cut me off without notice. Even more egregiously, when they cut me off, I received a notice on my phone to call them but guess what? They were closed! They cut me off afterhours when I could not call and pay my bill and setup my payment method.

You are absolute dog crap! I was hung up on twice and it’s sad how much you charge to how much horse crap you have to step through to get someone on the phone just for them to suck even worse than my first girlfriend!! I bet the head of Customer satisfaction is a woman… a woman named Becky or Karen… I will dig to find this out! Gosh darn, you guys suck so bad!!

I am a current customer of AT&T. My service will end on January 31st 2026. So I was told by a at&t representative, But that can always change, because they are not all consistent with what they say or do or promise?? They constantly changed my billing date, even after we set & agreed upon a particular date on which I received my money and then when I was not able to meet their newly unexpected new billing date, that they did not notified me they changed, they penalized me and placed my account on restricted mode and severely hiked up the price a couple of times. A at&t representative told me over the phone, that they pretty much reserve the right to change the billing cycle as they please????

If I could give ZERO stars, I would. We received a bill for $5,000 for long distances charges we didn’t make. Spoke to a rep on 12/13 and they opened a case to have charges removed. They said that even if the charges were legit, they were high. We never received a resolution and AT&T cut off service on 01/02. We have tried to call several times and cannot get a human on the phone. The automated system won’t transfer to a representative until we make a payment of $4,933.57!!

The tech representative Eugene, who updated (1/2/26) both my grandson’s phone and my cell phone was outstanding. He was extremely knowledgeable, courteous, and very patient with me as a senior citizen. He took the time to recognize the economic history of my existing plan and made sure I understood all my options. His thoroughness and professionalism truly reflect an effective and trustworthy salesman. Highly recommend.

Terrible and never again would I use/suggest this carrier. The new iPhone 17 THEY sold me was defective. I had to get it repaired at the Apple Store but because of the repair the phone was no longer registered to my number. Despite having multiple forms of ID and logging into my cloud the denied my request because I couldn’t answer questions on our phone numbers I NEVER HAD. Not only can I not transfer my number, but I can’t return the phone, or get a new number on the phone I already paid for. I would never suggest this carrier to ANYONE

I have had AT&T prepaid for years. My first complaint is back in June when the service went down nationwide for an entire day for millions of customers. The prepaid customers did not get any kind of sorry about that from at&t. I mean you prepay for 30 days of service and only get 29 days and get no reimbursement for it. They gave some of the post pay customers a bull credit but nothing for prepaid customers. Today I needed to log into my account and change my payment source for my upcoming auto pay. I was unable to get into my account. I called and then got sent to chat in which they changed my password twice and still could log in because I told them the website was not working. They still proceeded to make changes to my account and unlinked my number from my account login without my consent. I ended the chat with them and called 611 after a 24 minute wait I was hung up on without getting to talk to anyone.

This is based solely on customer service I received from the rep that sold me and the customer service? I didn’t receive from the ** personnel on the phone. I did however receive outstanding service from the staff at the El Con mall location. Upon signing up I was told I would be receiving either an email containing a return label or a box to return my old phones for trade in credit. Upon the countless emails I was bombarded with, none contained a label and I never received a box. I spoke to customer service once and I sensed the representative was laughing at me. He wound up not being able to help me.

A man named Abel ** from Babylon sales came to my door and threatened me. Then he returned with his friends and cursed me out. Called me an old man. They contract with third party sales people who refuse to identify themselves. When asked for ID or to leave, they curse and make threats. They pound on doors of apartments with clear indications (lights off, no immediate answer).

I was trying to become part of what they call """ATT family""" but clearly they don't want customers bad enough. I was literally on hold with them yesterday for 2 hours and again today for 2 hours and I NEVER got a hold of someone🤦‍♀️. And then I tried the online chat to see if I could get help there, HA that was another flat out joke🙄🤦‍♀️. If you're looking to switch DO NOT!!! It is literally a waste of time and money because of how expensive they are. If I could get a refund I would. Flat out disappointing.

I sign up for the of a free apple pro free with the trade in. I send in an apple 16 pro max and a 15 pro max. I notice on my bills that they weren’t giving me credit as expected on my account, so I called customer support and they did not answer my questions or gave me the credit that I was supposed get. So I called support and canceled my service paying for the balance on the phones. To my surprise they charged me for the full price of the phones. They didn’t give me the money for the value of my original phones or the payments that I had already made. Moreover, when I asked them if they were stilling my phone the representative told me YES. It’s a shady company and I paid them, but never again I will do business with them and now l'm looking to cancel my internet service too. I want nothing to do with this company.

Feel scammed, given misinformation, was lied to just to get me to switch carriers and now I'm stuck. Was provided upgraded phones I didn't ask for, then was told if I wanted to exchange it needed to pay restocking fee for phone I didn't order. I was told to take screenshot of what was owed on my phone with current carrier, so I did but now that my old account is deactivated they want a copy of my whole bill. I been lied to and scammed.

I went into this AT&T store to explore options for replacing my phone. I was told by the sales associate that, because my phone was already paid off and due to a current promotion, I could trade it in and receive a new iPhone 17 Pro completely free. I made it very clear that I do not care about having the latest phone—I simply need something reliable to make calls and take decent photos.

If I could leave a 0 star I would… I currently have 4 phone lines and I’ve been trying to have each line “carrier unlocked” so I can switch to Verizon or Spectrum for a cheaper monthly payment plan. Now for the past two weeks, representatives on the phone tell me that my line has an error for a “shipment error”. Mind you I have an iPhone 13 that I have had for 8 years now that I bought in store. No one has ordered a shipment or any new phone. Rude customer service attitude with employees when I tell them I’m frustrated because I’m trying to reduce my monthly expenses. Ask for a manager and that’s not an option on weekends, smh! But they have no problem withdrawing $300/month. First net & ATT 0 star!

Wish I could give ZERO stars!!!! THEY LIE about their prices and if you buy their phone it is programmed to not let you change carriers. Had to buy another phone. When I tried to cancel they found excuses to drag the process out and I had to wait 30 days before they would cancel. Also customer service was very rude!!!

Shelby and, the management at Att has been the most rewarding experience. This is an honorable company and they keep their word. Thank you with kind regards because we are in a bad economic situation. You made my life easy with the plan options which Shelby offered me the best first class service and made me want to say, "Thank you Friend."

Was an awesome time at the Cambridge store. Very helpful and fun staff. We got a new phone and transferred all my old stuff to new one in no time at all. They both were down to earth and we all had lots of laughs and still got it done quick.

Been with ATT for 30 years. They sent me a free tablet with no charges they said. I said I didn't want it because I wouldn't use it. They never told me there was a $75 user free every month. I was skeptical of course but agent reassured me there were no hidden charges. I discovered they were charging me $75 a month and never once used the tablet. They refunded me only 5 of the 10 months they charged me. I'm working with the BBB now to resolve the issue. Also takes up to 30 days to change my business email. Unbelievable. I am moving to Tmobile. Way cheaper so I'll give it a shot!

Have had AT&T cell service for almost 4 years. Within the last 2 years have issues with making and receiving calls and sending texts. One call I made took 45 redials to complete the call. I use i-net connection with Comcast service. Top router. Will search for options after the first of the year.

I regret everyday switching from T-Mobile to AT&T. This company has caused me so many issues. Their customer service process is overly complicated and has left me feeling helpless and without service multiple times due to AT&T’s error.

We started service with AT&T in September 2022, with a 4-line plan of which we only used 3 lines. In December 2023, we paid for all four phones in full, but we continued service with AT&T until June 2024 when, due to difficulties beyond our control, we switched to T-Mobile. At the time we asked AT&T for the codes to unlock the phones, but since we were only using 3 of the 4, we never verified the code for that 4th phone (which although it was never in use, it was always part of the plan, with an associated number to it, and paid in full).

If ZERO had been an option, it would be my choice!! I’ve been with AT&T for over 30 years!!! And never have I had such HORRIBLE service!! In Atlanta, Pleasant Hill Corporate Store. They LIED (purposefully) - they told my husband that he COULD NOT use available upgrades for phones on OUR PLAN (6 phones). So THEY had him PAY OFF a phone (unnecessarily) before he could purchase. Then they signed him up for the NEXT plan (he’s 64 yo), why would he after all these years, want a new phone every 2 years…RIDICULOUS! So now we’re out $639 and with a child’s phone!! On top of everything…they had the WORST ATTITUDES when we returned to the store, we couldn’t even exchange the phone!! I’m beyond upset!! But I’m currently waiting for AT&T corporate office to provide some corrective actions, for me, their customer.

I've been a customer for years and have been happy with prior service. But the last six months quality has dropped. Dropped calls, rising prices and now data throttling is insane. It used to be I would run out of high-speed data but could still use the internet. Couldn't watch videos but I could do a simple search. Not anymore. Couldn't even Google "Elkhart Lake Police Department" today in an emergency. Leaving AT&T ASAP.

I only said yes to switch from T-Mobile to AT&T so they would STOP knocking on my door. Telling them no isn't good enough; they harass you into a yes. Then they promise a $200 gift card, which I still haven't received, but they say they sent it and that about all the care you're going to get. They gave me a phone they claim is free, but the second you activated it you're paying for it, no, not the phone bill, the literal phone manifests as a payment. They're all liars and scammers and the worst part is their internet fiber, which you wanna call, has been performing worse than T-Mobile. I REGRET answering the door.

First off, give customers who were grandfathered in back HBO Max. Just because business change hands doesn't mean to take away things. I certainly will be looking to move my services to another internet and wireless carrier that give dedicated customers perks like free streaming apps.

Horrible customer service! They lie about discounts! Charge you for things after account is closed! DO NOT USE AT&T! Made it so difficult to pull numbers to new carrier. DO NOT USE THIS COMPANY! Horrible!

I have been trying to get a paper bill for my mom for almost a year. All they can say is they mailed it but don't know why she's not getting it. She hasn't gotten bill since February 2025. They are sorry.

DO NOT USE AT&T. CONSIDER THIS YOUR WARNING. I switched from T-Mobile to support my son’s new job — a job he quit after one month because it was so bad. I was promised four free iPhones and $800 per device, paid $1,700 out of pocket, and followed every instruction. After months, I received a Visa gift card for only $550. AT&T kept transferring me between departments, but they never actually transferred me — I had to hang up and call a different number each time. Billing promised to fix it, saying the calls were recorded, but nothing was done. The only “solution” offered was $25 off my bill, which is insulting. I’m locked into a three-year contract, and even though I don’t have the money to switch again, I’m seriously considering going back to T-Mobile just to get away from this nightmare.

AT&T Customer Service Experience. I am writing to share my experience with AT&T’s customer service, which has been deeply disappointing and unprofessional. I originally purchased an iPhone 16 through AT&T but was mistakenly sent an iPhone 15. I returned the incorrect device and was refunded for the sale charge. However, AT&T later claimed they never received the phone and issued me a bill for $729.99. Resolving this issue required over five hours on the phone with customer service. Despite providing all necessary documentation—including the RMA number, order number, tracking number, and account details, I was repeatedly denied escalation to a supervisor.

Horrible customer service-had 5 numbers I tried never could reach anyone. Switched to ATT through local store and was given program for 2 lines and phone to switched. Payments are not what was told me almost 2 times more. Finally chatted online with rep and he lowered bill by a little not much. Contacted local store and the manager said to call att that the sales lady that sold me the deal died. She said must have been something she did or didn’t do. Tried to call on 5 different numbers to customer service couldn’t reach anyone one. Horrible. Now I’m locked in to paying 32 more months for a misleading and lied to deal. My opinion is that Att and their stores is horrible. As soon as my contract is up I will switch back to my old carrier. Att has made no attempt to reconcile. Beware.

I have been with AT&T for 6+ years with 4 lines. I have recently discovered they haven’t been applying my trade in value to two of our lines since 2023. It shows the trade in value for both lines on my account, it just hasn’t been applied to the bill. They are refusing to give me credit for the $1760.22 they have already collected from me. They are trying to remedy this with a $400 credit. Now they have our old phones and have most likely refurbished and resold them for a profit and taken the full amount of the new phones from us. Completely unacceptable.

Went to Target and being it was Holiday season; I stopped to talk to a representative. He offered good prices, but not all the information was correct. When I realized I was possibly scammed or misinformed, I went right back to cancel it was literally about 10 minutes after. ATT refused to cancel my order and refund my money as in they were being really aggressive even manager at customer service when I was on the phone with a representative for almost an hour to be told she could not cancel.

When did T- mobile become a better service than AT&T. Their service for both mobile and internet sucks in Carmel, IN which is right outside of Indy. We get half of our calls at home because we only have one bar. When calling customer service about it, they said that we need to buy a $239 extender so we can use our phones in our own house. Greedy corporation.

I been with AT&T for over 30 years and not had any complaints until now. I went in to get a new phone and specifically told them not to change my plan. I caught it a few weeks later that they had changed it. I called customer service to try to get it switched back and they said it was no longer available. Their employee screwed up my plan by doing what I asked him not to do and they don’t want to make it right. They are a huge corporation and can do whatever they want for plans and for them to tell me they can’t if telling me they care nothing about customer service.

I had a data plan on my tablet. My tablet got stolen so I called ATT rep about my tablet got stolen and that I did not get to use it very much. So the rep said he would help me and got it approved to zero the balance out. 3 months later I get a bill with a balance saying that I own att. I told the what the last rep said that he did and the last rep did not go through with his promise therefore causing me to have a bill that went to collection. Didn't go to then because they don't want to help you rather get you on the phone by lying to you which is what they did to me.

I canceled my phone number 12/06/2025, but they didn’t credit my money, they continue changing money to my account to 12/27/2025. Normally they should be credit my money from 12/07/ to 12/27/2025. It’s very bad company.

You know, I have read a lot of reviews on the Consumer Affairs for AT&T, and they are no different that when I was with them for a very short time. Their Customer Service was slow, I kept getting transferred from 800# to 800#, they were very incompetent when it came to trying to fix problems, really never fixing my one pig problem of a deaf mute phone being sent. After countless times of calling trying to get them to give me a correct address to send the stupid phone back they finally did, but then it was absolutely impossible to get them to send me a replacement. They stated they needed to do my refund which also took several calls to resolve, which never was resolved. I finally gave up and put in a complaint to the Attorney General of my City. They resolved my problem within a week and I received my rather large refund back.

I am a new customer to AT&T. I initially called AT&T to schedule an internet installation. The technician arrived on time; however, another representative was with him to convince me to switch my wireless services. I have been with Verizon for over nine years and have never had any issues. I was convinced to switch because the AT&T representative promised I would save money on my bill. Specifically, he stated I would receive credits for up to three months to give me time to pay off the remaining balance on my old carrier's bill. I explicitly told the representative, Lawrence, that I could not afford to pay two bills. He promised me I would see the credits on my next bill.

Today I called AT&T business help center. After a long delayed waiting for someone to talk to me, the at&t representative stated he would have to transfer me to another 800... number... This went on for seven 800 numbers I was transferred too with very long waiting... in all the years I have in the business world, I have never seen such poor way to run a at&t customer help center.. Understaffed, poor if any English, and seem to be over worked...

I pay over 300 a month for service which drops repeatedly. Tower goes down, days without service. My work phone is Verizon and it works! I encourage people to not switch to AT&T. If you're wanting reliable, affordable service, then AT&T is not it!!! It's ridiculous to call customer service and be on hold 45 plus minutes in hopes to get service. I have a tower within a rocks throw and I have had to drive 30 minutes to use my phone, why? Because the government built the towers and they use them-- seriously was told that! Steer clear from AT&T if you want a working connection.

Transferring out of ATT is problematic, they supply a transfer pin which you provide to the new carrier, from there it is used to move all the numbers out, but along comes the next billing and you discover the line for a watch with zero usage is being charged $59 for the watch which was applied the same day as the phone it was attached to, they claim they cannot back date the watch phone number and refuse to remove the charge.. Why can't we show a lower rated experience that 1 star, they refuse to remove the charge for the watch line...

I had a terrible experience with this company. I requested a replacement for my daughter's phone because it was damaged, and when I called, they initially told me to return the device and pay $5.50 per month. Then they raised the price to $12.50 without any explanation. I tried to return the device several times, going to three different stores and UPS, all without success. First, they gave me a return slip, then a confirmation number, but nothing ever came. The last woman who helped me said a box with the return slip would arrive in three days, but it never did.

Trust is something AT&T is lacking. I attempted to trade in my 3-year-old phone. The AT&T website, I would be able to trade in for a new Samsung with $0 cost to me. I also attempted to change my plan to a senior plan. When told by CS I could not do it on a senior plan, I told the CS person to NOT switch me to the senior plan and keep me on my existing plan (or variations of it since approximately 1987), however, AT&T changed it anyway - meanwhile I was trading in my phone not knowing the plan had changed. Now after three very lengthy calls to CS trying to straighten out the billing, I am told by AT&T CS there is NOTHING AT& T will do and I have to pay for the phone. Do not trust AT&T advertisements or e-mails - they will not be honored by AT&T. Further, do not trust that which you are told by their CS. They either do not know or are incapable of doing it correctly.

I encountered an issue after switching from Verizon, which has proven to be a significant misstep. I was informed that I would receive an $800 credit for each of my cell phones. I returned the devices in excellent condition and was advised to await an email confirmation. However, this email was never received. Subsequently, I was informed that I had exceeded the 60-day response window, thus forfeiting the credit, due to my purported failure to respond to an email I never received. Furthermore, the company has been unable to locate the email they claim to have sent. THIS IS THE WORST COMPANY I HAVE EVER SIGNED UP WITH. They straight up just robbed me. DON'T BE A VICTIM. I was so you don't have to be so after everything I'm out of $4300 because I'm paying for 6 cell phones. I'm paying Verizon and AT&T.

I’m so pissed off and disappointed with this company. It's like all the trusted companies from back in the day can’t be trusted, it’s sad. They put you on a plan which is $15 through access dept, just to still charge you different amounts every month then give you the weakest lies, straight scammers. Then the representatives are rude, they hang up the phone when you ask questions about your bill. They charge late fees even before the bill is due. Then have the nerve to say, "Pay it or it will be disconnected." I will be so glad when an actual, legit company comes to this small town. They have all these customers here pulling off one box, any little rain or wind, this shit goes out for two to three days at a time.

Worst customer service I ever had. Looking for a new provider. Tried for days to get a hold but never could get a rep on line. Used to block calls now need to get app with fees to do so. Seems like they are taking advantage of consumer like everyone else.

I sent in 116$ for my internet service to be turned back on. They said I waited too long after. They told me only pay the bill, cut it off and on, you will have your service. Lies. This Sept or Oct 24 still nothing asked for my refund he said yes sending in mail still nothing. Lies go up on bill without you knowing. Sad place.

I've never left a review before but the ridiculous customer service I've received today needs to be shared! First, we purchased new phones from AT&T for our business which is in a rural area from the Iron Mountain, MI store. We were told by Riley and Will that our areas would be covered by their service. I have zero service at my home, and my boss has limited service. When I went back to AT&T the first time, Will told me the issue was an update that needed to be completed and after that it would work fine; it did not! When I went back, Riley told me that I needed to use my phone through my Wi-Fi. When I connected to my Wi-Fi, I still did not have coverage. When I called Riley back today to complain about still not having coverage, he said that I was being rude (I was not) and that he did not have to speak with me and hung up on me. This is after he complained about it being their busiest time of the year.

I ordered AT&T phones through Costco, and the customer service was terrible. First of all, my 3 phones were delivered with just the boxes without the phones. They said they have processed the refund on the taxes, but I only got one of them refunded. When I called back, they didn't have to clue what to do.

I switched from Verizon to AT&T around Christmas because a rep convinced me it would save me money. They took $250 upfront and told me not to worry about my last Verizon bill because AT&T would pay it. That was a lie. They never paid it, it hit my credit, and I eventually had to pay Verizon myself. On top of that, my bill has been $100 higher every single month than what I was promised when I signed up. When I finally got fed up and called, they told me the reason was because my autopay was set up with a credit card instead of a bank account — even though they set it up that way. I switched my autopay to my bank account like they said, and ever since then AT&T has been shutting my phone off every month, even though I am enrolled in autopay. They then charge me an extra $40 fee and tell me I have to pay manually because “autopay hasn’t kicked in yet.”

Sent my phone in that was part of a promo and ATT lost it and will not give me a rebate or return the phone. I have all the receipts from UPS and the tracking number and they still won't give me the phone. Spent hours providing information on tracking numbers, iMEI, account numbers, phone numbers on the 3 phones purchased at the same time.

I contacted AT&T in hopes of changing my wireless and internet service and was pitched a program that turned out to be nothing accurate that was communicated to me over the phone. I spent nearly three hours on the phone with three different costumer support agents that had little command of the English language. Once I receive the first email that resembled a bill there were charges in it that were not discussed verbal nor were they revealed in writing to me at the time of the service order. Only after nearly two months did I receive a bill stating costs that were not disclosed to me because I would not have agreed to them as they were not competitive with other companies plans.

We were forced to switch to the new internet wireless system in our area. At the time, we were told our land line and phone number would have interrupted service. They installed the wireless internet tower but the phone interface device was not delivered. The tech said our phone service would still be OK but the next day it was cut off. We called them several times to resolve this (expect to spend 1 to 2 hours on the phone to them each time). We were assured the phone interface would be delivered within days. It has been two weeks and the latest call to them said they would not be able to send the device for another 2 to 3 weeks. They have continuously lied to us so do not believe what they tell you. VERY VERY DISSATISFIED WITH THEIR SERVICE.

November 28th 2025, Black Friday sales are terrible. Give me a break. ‘Any condition trade in,’ is the headline offer. It only refers to new-generation iPhones. Deceptive marketing, if you ask me. Lame duck.

Aria in customer service was a lifesaver. My grandmother could not reset her email password. She was very kind and helpful, and after a lot of chaos on our end, we were able to reset the password. She was willing to stay on the line and keep giving a temporary passwords until we were able to get into the account.

I’m in a nightmare for 6 months because of AT&T. I upgraded iPhone 12promax for 16 pro max on May 2025. The deal was to trade-in the 12 pro max for $830.0. Till today and for 6 months they charge me the full price of the 16 pro max ($ 33+) every month without giving me credit for the trade-in. I called ATT CS 5 times to solve the issue without any benefit.

There are a lot of problems with U-VERSE programming. The only reliable thing are the glitches in the picture which are getting much worse! The programming guides are completely out of whack. Some movies are listed as running for 5 or 6 hours. Movie synopses are run-on and incomplete, frequently not listing primary actors. I believe that ATT has no intention of affecting any solution to any outstanding issues because they would like to have customers quit U-VERSE and transition to their streaming service. In the meantime they will continue to charge their customers full price. They are, in my opinion, behaving like crooks. I am a looong time customer who has learned to enjoy giving tech support a piece of my mind.

I've had AT&T Wireless for a few years now. My bill is always bad. They're always taking money out of my account without my permission. They're always charging me way more than I should be charged. And their service is not good at all. And their customer service, they're like they're like babies.

I have tried for 3 years to unlock my iPhone with AT&T without success. I paid them $1,000.00 for my service, and I went to the store at Stone Crest Mall and told the young lady that I wanted to pay for one month of service to have my service transferred to another carrier, but she did tell me I would have to pay for service for three months to get the phone unlocked. Either she did not know, or maybe she did not care to tell me to get her extra money for making the sale, so I am stuck with my iPhone without being able to use it, or I will have to pay AT&T for 3 months of service to get my iPhone unlocked.

I never write reviews unless something is exceptionally good or, in this case, exceptionally bad. After 30 years with the big carriers (15 with Verizon, then 15 loyal years with AT&T), I finally tried to leave AT&T. What followed was the worst customer-service nightmare I’ve ever experienced. They repeatedly hung up on me, transferred me endlessly, and refused to remove two old iPad lines that hadn’t been active in years, yet I was still billed monthly and told I “couldn’t cancel or dispute” them.

My internet was disconnected Friday. I had to wait until today to call and speak with someone to report it. I was told I have missed 3 payments March, Aug, Sept. I explained that I have all of my receipts on me and can text or email to you. I was told that someone will call us today. It's past 530pm and yet no call. Is this how you take care of your paying customers? My paid internet service was turn off since Friday. I have all of my receipts and have been told someone will call me. I was told to pay 300 to get my internet restored. There is nobody that can help me. I have to wait a week 7 days to get assistance. I even spoke With a manager. This is my last time recommending this company as a reliable company. They only want to help you to accept money and don't care if I have proof receipts that I paid for my services. Do not sign up for any of the AT&T services. The customer care does not care nor provide solutions.

After 20+ years of service with AT&T, I had made an arrangement to my service. The billing was incorrect and AT&T refused to honor the arrangement. After discontinuing the service and going to Verizon, AT&T sold my "debt" a remaining $100+ to a debt collection service. After over charging me for 3 months and I told the representative that I canceled with that the remaining balance was what they overcharged me. I finally settled the "debt". I will never do business with AT&T and highly suggest that you don't either.

The worst customer service in the world!!! Expect hold times to be in excess of 30+ minutes. They will drop your call several times after you have been on hold for 30 minutes so expect 2 hours before you even talk to anyone. On average, they will transfer your call 2-3x before you talk to anyone that can help. Most importantly they have fraudulent billing practices. When you dispute, they are more than willing to work with you as they use that to upcharge your account. I have had to call customer service 8x since the beginning of the year and these business practices have been consistent. I am on my third phone call now. Its extra funny how they tell you "wait time is 5 minutes." This is the worst cellular service on earth!!!

Worst cell company on this planet. I will never do business with them again. Save your sanity and go anywhere else. They just sent us to a corporate office to cancel a dead family member's phone and with reasonable documentation denied us. This is my second issue with the company in trying to cancel their service.

Went shopping at a Target. This guy from AT&T comes up to us asking us to buy phones literally following us down the aisle. We stupidly agree to listen to his sales pitch, big mistake. He says, "I will give you three brand new iPhone 16 Pros for a trade in of your old phone. You will get unlimited everything and it’s only around 130.00 to150.00 with taxes a month. So we agree it’s a good deal and sign up. Wish I would have knew at the time he was full of it. He says the first bill may be more but after that it should be the price I told you. He was way off. They charge me over 100.00 more than he said they would every month. When I called to ask about it they said, "Oh it’s taxes and unlimited is more money." When I told the lady what the guy said she commented, "Well he was wrong." Then next thing I know she hangs up on me. Do not get phone service through this company. Stay clear!!!

AT&T mobile has ding my credit since 2020 for someone purchased a phone under my name. How did AT&T allow this to happen. They have damaged my credit and when I've purchased it has cost me a lot based on my credit score. Again this week, they damaged my credit again as I'm trying for a refinance. The major issue is I don't use AT&T service at all. I'm going to wrap my vehicle so everyone see it will stay away from them. I will keep the wrap on my vehicle for 5 years for everyone to be aware of what AT&T has done to my credit as they allowed someone to purchase under my name. Aways check and lock your credit report.

After excessive throttling of my mobile data in the last few months, AT&T topped it off by increasing my bill by about $50/month. I dropped my hotspot number and transferred my other 2 numbers to another carrier. The amount of trouble that AT&T makes it to obtain the required PIN transfer number is nothing short of criminal. I'll never go back.

After 8 years with AT&T, my husband and I switched to Spectrum Mobile, at a savings of $10 per phone line per month (bundled with internet). My husband's phone works great with Spectrum, but I had constant issues with calls dropping, sketchy service, missing voice messages, and having to restart my phone to pick up data signals. I went to AT&T to get my old service back (on my son's plan). The rep said we were on a very expensive plan, and with a minor change would save $65 per month, which would more than pay for my line being added back on. He made these changes. My son and his wife called this rep immediately when I returned home, but we're told the plan could not be reversed back to what it was 2 hours prior.

They told me I’d get all these discounts. I got my first bill and it was twice as much as they had told me. I’ve spent over 8hrs and multiple calls trying to resolve the issue. I’m still getting the runaround and now my phone isn’t working properly. I wish I would’ve never switched providers. Buyer beware!

This is the worst experience I have ever had. Firstly I was tricked by a contact center associate who I called to complain on a bad service to get the AT&t air service, she said and I quote that I would not charged for anything until I started using the device. It didn't take long before I got my debit alert and now I had to call again. The customer service through the contact center is alway terrible, notwithstanding I was willing to go through the pain to complain and after fulfilling every instruction, it's been almost 3 month now and I am still yet to get my refund

My experience with AT&T has been extremely disappointing. The service has been unreliable, with frequent interruptions that affected my daily use. On top of that, customer support has been frustrating to deal with—long wait times, unclear answers, and no real solutions to the problems I reported. For a company as large as AT&T, I expected much better service and professionalism. Unfortunately, my experience was far from satisfactory. I do not recommend AT&T unless they seriously improve their service quality and customer support.

I recently switched my business service from Verizon to AT&T Business. Initially, At&T promised to cover my final Verizon bill, but three months have passed, and they still haven't done so. As a result, Verizon sent my bill to collections, which is now damaging my credit score. This experience has been extremely stressful, and I would not recommend switching to AT&T. I'm also considering filing a complaint, as their negligence has harmed my credit and caused undue stress, leaving me with unpaid debts to my previous provider.

Can I rate them a zero? In an attempt to get my son’s phone fixed that was oddly turned off today by AT&T, they keep telling us to call different phone numbers. They are the worst of the worst. We have multiple phones with them, and they screw them up and turn the wrong ones off. This happens every time one of us upgrades a phone. My Nephew upgraded and my son’s phone doesn’t work and you spend 234 hours on the phone to try to get it rectified and it’s still doesn’t get done. We will find better cell phones for our family of seven. My wife is still on the phone with about the fifth person she’s had to talk to. That’s after getting through the robots.

Worst customer service. Have called several times and my issue still not fix. l been lied to several times. The corporate stores in Uptown Albuquerque New Mexico don't go to the worst staff ever the main manager is worthless. If you want crappy service and to be treated badly A&T is for you. Other than that A&T is not a good company.

I have been with AT&T for over 10 years, but as of this year I am extremely disappointed with AT&T. The only reason for 2 stars is the fact that the store had a good selection of phones to review.

When you call customer service it takes more than 1 hour waiting to get an agent and after you explain the whole issue nobody can help. It's very frustrated and stressful going through all these. I don't recommend AT&T. DON'T WASTE YOUR TIME AND MONEY.

This is specifically about incorrect information we were given by the Port Richey, FL authorized center. After the fiasco over the past 30 days, this store has convinced me to leave AT&T entirely and move to Verizon. We were advised to get a phone with a temporary number for my mom, and then once her Verizon issue was resolved, we could port her old number and replace the temporary one.

On 11.12.25 I used the AT&T Chat in the app to request a new device. I was encouraged to visit a local store to get the device. I left work early to go to the Location by my home. I had called after I used the Chat in the app and they confirmed they had the device. When I arrived at the location they did not have the device. I also asked to use the restroom; however, I was told they did not have a restroom.

I switched to AT&T against my better judgement from UScellular. The AT&T rep assured me that I would be able to get service in my rule area (97537) since he personally had service not far from my address. Needing a cellphone that would work outside the United State at times, I switched. I now have limited too often. No time to SOS Service no matter where I travel with the United States on AT&T. So discouraged. This company absolutely should be abolished. Do not sign up for AT&T.

This service exhibits numerous shortcomings, including subpar customer service. The customer service representatives often lack the necessary knowledge to effectively explain the products or services they are offering.

Forget this company and run to the competition! I had T-Mobile for 3 years and it was perfect, no billing mistakes, rebates were done promptly, service was a top notch.. We moved to ATT. And we now appreciate T-Mobile more than ever and can not wait to go back. After 7 months and we still have not got the rebates for one of the phones, and we called at least once a month just to get the same answer, "We are sorry and you will have it next month," that of course after 30-60 minutes of waiting.. Stay away from this company.

The last update changed my voicemail settings to putting in a pass code to access my voice mail. Never had to that in 24yrs of having AT&T. The visual voice mail is junk, I do not receive visual. So I will be changing carrier when my contract ends!!!!

Att has been overcharging my grandma for over 9 years. They knew full well she was over 55. She's 78 right now yet they haven't been giving her the senior discount!! Deceitful as hell and their service sucks. Not only is it expensive but it's garbage.

I purchased a phone from AT&T for $299. They reimbursed the $8.50 a month. After about 10 months I wanted to switch to T-Mobile. I paid the remaining balance. $217 and tried to switch. The phone is locked to AT&T network and they said there is nothing they can do to unlock it. Here is an email from them. "Five unsuccessful unlock attempts permanently locks the device to the AT&T network. Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com."

Upgraded my phone last summer with AT&T Next. Process went smooth, I received my new phone, sent the old phone back immediately and moved on with my life. Then five months later a charge appears on my bill for over $500 and AT&T tries to tell me I never sent the old phone back. I call AT&T and submit all the evidence (which thankfully I found photos in backup of the tracking label and the old confirmation email) that I sent the old phone back immediately. They opened a case and found that I am telling the truth and that the phone got lost in transit and it was no fault of mine, $500+ charge is removed from bill. Then a few weeks later the old phone shows up in my mailbox and I receive an email from AT&T telling me they can't accept the phone because I sent it in too late. At this point I'm starting to get very frustrated.

I have tried for 3 months now to get answers. I am on hold today for 78 minutes. (not giving up this time) To find out why I can’t get local channels on my TV’s. Customer service said I don’t have cable through them. I replied why am I paying 120.00 a mo? He couldn’t give me an answer. I said, "Can you come out on a service call? To see what is going on?" He said, "I can send someone to your home for a fee of 150.00." I said What! No way. He then said, "Let me transfer you to billing to see why bill is high." So transferred lady said that is your TV! Said man said I don’t have that. She said hold. I am still on hold for 1 1/2 hours. I would never recommend this service. They get you to sign up and then you can’t talk to anyone if later you need assistance. This is so crazy that no one can tell me why. Never use this co!!! You will regret it. And I have use them for 12 years.

My experience with AT&T has been a total disappointment from day one. I originally called to report slow internet speeds, and during that call, an agent offered me a new phone line and device as part of a supposed promotion. At first, I agreed, but after clarifying some details, I decided to cancel everything before using the service.

I had been an ATT customer for 20 years. They supplied cable phone and internet. As the last 5 years their customer service has gotten awful. When you call in you must wait for like 20 minutes to speak with someone that does not speak fluent English or has such an accent you can barely understand them. I first cancelled cable because they would no longer after fifteen years of loyal service, keep my rates low with promotional rates that they offer other customers. I just decided to go the internet route instead. My bill was still 195.00 a month with one cellphone and basic internet speed 100. Over the 2 years the internet was always broken down and would take a whole day to fix, they said it was an outage in the area, but it was always on a Sunday and Monday.

After over 10 years as a loyal customer, I’ve finally had enough of AT&T’s poor service and complete lack of respect for their customers’ time. I spent over an hour on the phone with customer service, only to be told they couldn’t access my account—meaning they couldn’t even approve my phone unlock request. After all that waiting, the representative suddenly claimed my phone “wasn’t paid off,” even though I had a letter and text message from AT&T congratulating me on paying it off in full.

Be careful of sales agents who get you trap with 2 lines (wireless) in HELPING near the end of your contracts. If you want to keep the original line, you're trapped using 2 lines unless you pay the penalty. Manager's response was, "Too bad, you were lied to, and there is nothing we can do. We can not help you sorry you were lied to."

Phone support/automated system is the most frustrating experience I have ever had with customer "service". Spent an hour and a half simply trying to get my voice mail password reset. Repeated requests for the same info, calls terminated because I couldn't access or enter info within a few seconds. Finally told my new password was all set, but it did not recognize it. Switching to AT&T was one of the biggest mistakes I ever made. Can't wait for my contract to end so I can switch to another provider.

I had a business account with AT&T for years. I went into the offices to lower my bills: always said I was getting the lowest amount. I recently closed my business and they said they could help reduce my bill. I then get an email account is over due, well I closed it out. Now I have been on the phone for one hour with customer service trying to get an itemized bill sent out. They send another threatening letter with no bill. I call again and for an hour and half on the phone, finally will get a credit: but of course, she cannot do it in the system.

AT&T is horrible with customer service and doesn't care about their customers. On 9/14/2025 I preordered the Apple iPhone 17 Pro Max with trading in an Apple iPhone 13 with a trade value of $1,100. On 11/3/2025, I received an email that my order is on hold due to payment needs to be updated. I promptly contacted AT&T and was told they cannot update the payment and in discussions my order was canceled so I can simply reorder and that would be the easiest. In my attempt to reorder the offer for my iPhone 13 was only $700. I contacted AT&T again, and they said that since my order was canceled, it can no longer be honored, and the current offer to place a new order is $700.

AT&T is the worst phone company, worse than any other company that exists anywhere. The coverage is terrible, their plans and prices are a scam. Everything they tell you at the beginning sounds wonderful, but after you use it, you realize it's completely useless. When I signed up for the service, they told me I could cancel anytime, and when I called to cancel, I got a big surprise.

I have been without service since Sep 26 when all of a sudden my phone showed "Emergency Calls Only". I went to the store 2 times, because it worked in the store they said there was noting wrong with it. Did 2hr chat which had to be escalated but was told this is a known issue with this phone. Escalation person sent generic email giving me 3 options, file claim ($275), upgrade $11/mo for 3yrs or wait it out. THIS IS UNACCEPTABLE FOR A KNOWN ISSUE.

I left TracFone due to ongoing stupidity and found my way to ATT. I had assumed a big company would offer better customer service; a large grievance of mine with TracFone. I have ordered two SIM cards now, but neither have been successfully linked. I made an account but the password won't work and upon clicking "forgot password" I never receive an email. It's like my account doesn't exist, but I can't create a new one, because no duplicates. 😉

Overall horrible experience dealing with AT&T simply you can’t do anything without a headache with them. No one seems to know what they are doing. They like to send customers a loophole chase. Overall one of the worst at customer service and do not recommend.

Dealing with ATT is a nightmare. You have to wait on hold for a very long time and getting anything done with only one customer service person is a rarity. I've lost on average about 4 hours of my day being on the phone with one agent, being transferred to another, and getting nothing done in the end. Every time I have to call, I get a different explanation or answer from the last person I spoke to. Sometimes, I've had to speak to as many as 8 people in one phone call. It's ridiculous! I'm switching back to Spectrum, which was also a headache at times, but a walk in the park compared to ATT.

Bad service. Overcharge. I was a At&t customer for 7-8 years. Last June I complained to them that my internet service really sucks. Only limited to 2gb when I am paying for unlimited data. The customer service offer me a FREE PHONE since I was a loyal customer but during the billing period it charge me 400+ that month. It was just whatever for me that time then later on the service was more worse. I can't even open my email without using a free wifi from my neighbor so I decided to switch because what is the point of keep paying if I don't get the service I needed.

I switched over from Verizon Wireless and I owed them money for my phone, the sales rep told me they would pay off what I owe Verizon in 3 months they would send me a check. When 3 months finally came around I called the same rep, he said hold on let me ask my boss. Never called back and now when I call it goes to voicemail only. Now my bill is in collections thanks to AT&T

Great customer service and sales team but horrible internet service. I lost a days of work within the first 2 weeks of installing their internet because it would just randomly shut off. Every time I called, they were super apologetic and said this doesn’t normally happen but every single person I spoke with who also had AT&T said the EXACT SAME THING ABOUT THE INTERNET SERVICE. It sucks. Period. In the end it becomes apparent that the sales team are victims of AT&T as well. They are being paid to say good things about & overlook obvious problems in the service. I regret the time I spent working with them.

I have vacation overseas travel. So I had requested unlock. I have paid full. And several check. But not in service clear. This is the second time unsolved issue. AT&T customer service and technical support service were worst. I don't use AT&T next time.

Was shopping at Walmart near the electronic services area and came across Tyler **, and Devin **. These two gentlemen are the friendliest customer service people that I’ve met, ever. Very informative, patient, and clearly experienced, walked into the store for project items and ended up leaving with 2 iPhone 17 pro plus maxes, a discount for being a previous customer, and $50 less than T-Mobile monthly after 3 years (still cheaper by $20 before 3 years). Please consider giving Mr. Tyler a promotion, or a raise, or something similar, and although Devin is still in training, with Tyler’s guidance he will learn everything he will need to know.

I switched from Verizon to AT&T. It seemed like they were offering me a better deal at first, and then I got into it and realized I wasn’t hardly saving any money. Then they were supposed to send me a $250 reward card. Two months later I called in and it turns out it wasn’t even “redeemed” on top of that, I traded in my phone, which meant I was getting the iPhone 17 Pro Max. Now I did get that new phone, but I sent in my old one and I’m still being billed $75 a month for my old phone through Verizon. On top of that a bill much higher than I was told on my new phone. So I’m basically paying for two phone services. I had called in multiple times and went to the reward center offers.com website to send proof of how much I owed on my old phone because they promised many times especially before I signed up with them that they would pay off my old phone up to $800.

I've been a (cell) customer since 1999. I tried internet service for my new home, but they could only offer cell phone internet service because fiber isn't available in the area. It was so slow (50mg's at $60 per month) that after one month of service I called to cancel and switched to Cox ($70 for 300mg's). AT&T account never cancelled. I mailed the equipment back to them and still received a final bill of $500. Only had service for one month and equipment was mailed back. Make it make sense. Strongly considering cancelling ALL ATT services.

We signed up for the 55+ plan and was told that there would not be any activation fees. The contract we signed states $0 for activation fees. On receiving the first bill we are charged $41.58 per line activation fees a total of $83.16. Speaking to customer service their response was we will reimburse you in 2 to 3 billing cycles. If a contract says no activation fee there should not be an activation fee.

There is no service in Abingdon Illinois whatsoever. Cellphone is useless there. AT&T wireless is the worst in that area. There are a lot of areas that there is no service at all, not just Abingdon Illinois.

I’ve been with AT&T for many years and I’ve been pretty much satisfied with the service. However, this past month, as a federal (adjacent) employee, I lost my income suddenly and had to not pay some bills. The last of consideration by companies like AT&T have turned a bad situation into a nightmare by cutting off my service and my son’s. You can’t wait 30 days or 60 days to rake in the money I owe you? I’ve always paid. I am disgusted by the lack of empathy for people in a tough spot. Thanks for nothing.