AT&T Wireless Reviews

Went into the store to just update a changed credit card and the rep signed us up for a new plan supposedly to save us money. 55 and up plan with wireless internet for 108 a month total. Went and streamed movies on 8 devices at a time to check the signal. Seemed fine, after the 7 day trial period it became random service, sometimes having to reboot to get anything. Strike one. Shortly after they took 156 dollars from our checking account, which they said we needed to use to get the discount. With no explanation, and must have changed the password on our account so we could not see the bill. So we went into the store to resolve. The same rep fixed our account login and said he resolved it and the problem was the way it was bundled it did not show up correct on the bill. He called someone and then said the overcharge would be credited toward the next bill.

AT&T Location: 1501 S. Colorado Blvd. Denver CO. Brought a prepaid AT&T sim card. The technician at AT&T store placed it in a phone that was not an AT&T phone. The phone was locked and could not be used. Manager said no refund was available. This happens within an hour of purchase. Customer paid for service, that they did not receive. Manager said the customer was wasting his time and could not come back to his store.

Wish I can give it a 0. I'm tired of them not resolving the issues. Unreliable service, dropped calls, poor voice quality. No ownership of lack of help, blind transferring no account adjustment after over a month of problems.. They offered $10 credit.

I switched to AT&T based on promises that my monthly bill would be much lower than it actually was and that I would receive promotional “free” phones. Instead, my bills were hundreds of dollars higher than what I was quoted, with one bill reaching nearly $600. It took months of complaints before AT&T made only partial corrections, and my account still does not reflect what I was originally promised.

My fiber internet has been out twice in the past two weeks for the entire day. And with NO notifications. And NO updates! I called them both times and they sent me a text with a link to follow the outage. HOW am I supposed to track it on the internet if I have NO internet. Both times the customer service rep had NO IDEA about any problem. Very frustrating.

AT&T is the absolute worst company I’ve ever dealt with in just about any industry I can think of. I’m certain that they’re involved in large scale corrupt business practices because they’re protected by the red tape of arbitration. Every 10 years or so, I get roped back in by some deal on another form of service (I.e internet might be better, FirstNet can’t be too bad) and oh man, I end up so incredibly frustrated that I immediately regret any possible savings they promise. Typically it has to do with promotions, gift cards, rebate, discounts, that take months (!) to complete, process, or pay.

I purchased a Choice Home Warranty policy and, the following day, I was contacted with an offer for AT&T Internet service, which I already had, as well as AT&T cellular service. An AT&T representative came to our home to discuss switching our cellular service. During our conversation, he initially indicated everything was fine. He later called me back with his manager, Keith **, on the line. Keith was very persuasive and assured me that switching to AT&T would be a great decision, so we agreed to make the change.

Absolutely the most horrible customer service. They turned off my wife's service instead of transferring my mom's cell phone to a new phone. I call them to discuss the option of obtaining a signal booster because of very poor signal quality where I work and the rep kept telling me that there is a signal outage --- I was calling from cell phone and she knew it. They keep making up answers and say the same thing over and over again. I asked for a manager and I was refused a manager.

You can not talk to a person until you spend 10 minutes asking an AI bot to talk to someone, you will get a different answer from everyone you talk to, if they can not help you they will tell you they will transfer you to someone who can, and then they transfer you back to the AI bot to start over. There will be times when you just get hung up on multiple times in a row. They will give you information that is not accurate. They will refuse to help fix the errors that they have made on your order multiple times on the same order. Just pray that you do not need to call them for help!!

AT&T keeps getting worse and worse. I called to pay off my New Cell phone as I had traded my old phone a few months before. I noticed something was off with the total due, which I question the Customer Service person about. I paid what they said I owed and some how it got applied to the following months bill instead of paying the cell phone off. I called them and asked that they put it towards my cell and not the service. Now they show my bill as past due when is not even due until the 22nd of the month. Not sure how they are figuring out the bill but after spending 2 hours on the phone trying to fix it and they were still not able to help me. Terrible company to do business with.

The worst company ever! Sweet-talking until you get in, and to get out, they kill you by asking for extra money! Desperate service! There is almost no signal in the cities! I really don't know who allowed them to operate this way. Legal crime!

Do Not Ever Go To This Store!!! I made the unfortunate decision to go to our local "AT&T" store as I was overdue for a phone upgrade. The phone I wanted had to be ordered and I expressed my fear about the transfer not occurring successfully and wanted to make sure he is confident this could be avoided. He looked at my phone and stated everything was backed up and this should not be an issue. I went against my gut as my initial feeling walking into the store did not meet the same level of service I am accustom to from an AT&T store. In addition, I personally witness the manner in which another customer (elderly) was treated. The tone lacked empathy, service, and care. It is at this moment I was made aware that the store is not an AT&T store but instead and authorized dealer, Blue Link. By then I had already ordered the phone and was informed I had 14 days to change my mind.

AT&T is the worst wireless company. Signal breaks up, you’re told one thing when you sign up and once you sign up it is completely another. We were told we would be getting new free phones, instead I am paying almost the full price on them. Takes forever to get out of the automated service… It’s like they know people are calling to complain and don’t want to deal with them. I am now stuck with this service for another 2 1/2 years unless I want to pay to get out. I cannot wait to be done with this company. Stay away from this company as a wireless service at all cost!

Not the best experience! When I signed up early June for Instant On, I was waiting and waiting for an email or someone to contact me that I can go ahead and use it. Got the email, but when I tried to complete the process, it kept giving me account number not found or email address not found. Went in person to AT&T about it, and said that someone should be reaching out to me. I decided to go with Xfinity instead because I was still getting no progress. So I went back to AT&T to cancel the service and they gave me a number to call.

I've had so many issues with AT&T since I switched from Verizon. Their customer service department at the store and phone, both have made so many mistakes on my account. All I'm being told is to keep waiting, and nothing has been resolved causing me to overpay on my bill. Reference ticket # ** and **. I regret switching phone companies and will very likely switch back.

I was promised milk and honey to switch to AT&T wireless and as soon as I switched problems started, slow speed high bills even though I used my phones that were already paid. They promised gift cards and after I canceled, they charged me arm and leg for just 10 days of use. Robbed me blind and when I called to talk about my bill, I get some people that don't speak English. When I asked for supervisor or manager they hanged up every time. Never going to use anything from AT&T ever again. STAY AWAY.

AT&T is the worst!! Horrible, horrible service. My phone was on sos 80% of the time. No service at work, I work at the hospital. They are overpriced for bad service. They also added an iPad to my account that we did not order nor did we receive one! We called costumer service they said go the store; we go to the store they said call customer service. They had no problem added something to my account that I didn't order then gave me the runaround to remove it!! They also were able to follow the transaction, so they saw that we never received an iPad, yet the still refused to remove it! They said it would cost me 600 to remove something I didn't order, and they can see that I never received, like whattttt!!!! We canceled our five lines and went to T-Mobile!! Now I have service at work, cheaper bill (not being charged for items I didn't order), free Netflix, free in-flight Wi-Fi (I travel a lot), and other free perks!

If you want to have to micromanage your wireless provider, then AT&T is for you. Not only is their service terrible (dropped calls, buggy connections, terrible wifi), but their customer service is ATROCIOUS! I just spent 3 hours on the phone trying to get a simple thing (international service set up). My call was dropped multiple times, I had to verify account details nearly half a dozen times (same info btw), but at the end of all that, they couldn't help me and told me to go online! I will be switching my wireless provider ASAP. I'm writing this to save anyone considering ATT the hassle of going in that direction. Maybe they've gotten too big to care or even to be able to handle their equipment? I don't know why they suck so hard, but stay away... far far away from their service.

Minus ten stars. Someone with government control needs to look into this and put these thieves out of business. I only have room here to give you the tip of the iceberg. Mid March I signed up for what sounded like a decent deal. Internet and two phones approx. $109.11 a month. DirecTV approx. $112. a mo. paid separately. One Iphone 16 Pro traded for 17 Pro, no charge, save for advance pay of taxes. Other 12 pro traded for 17 E, charge of $1.39 mo. + advance pay of taxes. Sounded good as this was nearly the same as X-finity monthly.

I have been a loyal AT&T customer for over 20 years. We have been through numerous plans and upgrades which can be challenging. This last upgrade is causing me to leave AT&T permanently. The corporate store AT&T rep mislead me to add a 4th line to get 4 lines at $25 each per line. This promotion ended in March and caused my bill to literally double. After spending 10 hours over 2 days in the store and 3 calls to AT&T covering another 2.5 hours of my time and frustration, this is unresolved. I am being financially penalized for a corporate store employees switch and bait tactic. The reps have been understanding but are unable to do anything about it! Good bye AT&T

AT&T wireless is horrible. My family left T-Mobile for a "cheaper" rate. We were scammed into a no contract with AT&T paying off our old phones. From the beginning was trouble. Some of our phones would not link to the service and the salesman "Jesse **" came out to fix the phones. Once fixed, we were instructed to keep our old phones for a week, just to make sure the new ones were working properly. Once the phones were working, I contacted Jesse numerous times to turn in our phones. My wife already turned hers in at the beginning of the deal. After 30 days we received a bill from T Mobile for the remainder of the phones.

This month AT&T cellular charged us more than $300 in additional fees related to (non-AT&T) WiFi-based FaceTime international calls, claiming that their satellites were “pinged” during several of the WiFi calls. We have made international calls using FaceTime on WiFi many times over the years, and never had any such cellular charges. We called customer service to discuss this, which consisted of two hours of useless bouncing around from one powerless perhaps well-intentioned script reader to the next. I have been an AT&T cellular customer for more than 25 years and today’s experience absolutely ends that relationship. These charges are predatory as far as I’m concerned, and the customer service experience was exasperating and tedious at best. Goodbye AT&T, I’m taking my three lines elsewhere.

It’s a one because I can’t give negative numbers. Just trying to add a mobile phone for a family member in hospice. Multiple phone calls more than 2.5 hours total on the phone only to be told I needed to go to the store. They checked my credit too many times over the process. As I write this I’m not sure they will be able to solve it. 😡 I would change carriers if I could.

We are very disappointed with AT&T Wireless because we sent our IPhone 16s to them under their promotional program, and now they are saying the program has expired for us and we can’t get our phones back so we are out over $900. Their representative told us she wished she had better news but there are no exceptions and there was nothing she could do. Very poor way to treat a new customer!

I was scammed badly. Fraud Department says it's all my fault and supports criminal activity, making you pay for it. Scammer had info and posed as AT&T. AT&T does nothing about scammers. So Who's next. Very disappointed with AT&T.

Worst experience upgrading my phone. Countless hours on the phone, loss of money from no phone and missing work calls and 18 days trying to sort it all out for nothing, if I were not responsible for the term I would tell them where they could shove it but apparently almost 7,000 (1 star reviews) people have had similar experiences and feel the same way and nothing has changed. So bitching about is purely for my own benefit. No change is happening because they DO NOT CARE. Any company being such a tight ass must have some pretty clean coins in their piggy banks!

If I could give 0 stars I would. To Whom It May Concern, I am writing to formally express my dissatisfaction with my experience as an AT&T customer and to request that AT&T honor the promotion that was presented to me when I signed up for service. I never intended to switch carriers, but I was approached by a door-to-door AT&T sales representative named Orlando, who offered what appeared to be a substantial savings compared to my existing wireless bill. At the time, my monthly bill with my previous carrier was approximately $500. Orlando informed me that he could reduce my bill to approximately $130 per month through an AT&T promotion.

I am excited to not be an AT&T customer any more their service was not great in many locations with frequent dropped calls. Also after being a customer for over 10 years they didn't allow us to turn in our phones 4 days after 30 day promotion period. When calling customer service constantly said there was nothing they could do (so no customer loyalty). Also customer service people trained to say no rather than help customer. Hopefully they go out of business soon.

The store was awesome on West Jefferson. Customer service over the phone is worthless, hung up on twice. Been a loyal customer for probably a decade on autopay. Not a slip on my part. Don't order online with promotion. Not available when your store has it. It's not online only or the next person says go in the store or they say both....Basically....you won't get it there either way. They will try to blame you and make you pay a 55% restock fee. Dustin was awesome. Nothing against him or the manager. The store could not fix ATT mess ups. I've been hung up on 2x calling customer service. Try ordering a s26 of any model online and pick up at store. Can't find a s26 near Fort Wayne just to make a point. They have 'em. Writing this on my new 26 Ultra. West Jefferson... 5 stars

I switched from T-Mobile to AT&T expecting better service and instead experienced a complete nightmare. While I was traveling, AT&T ported my phone number before ensuring my new service was working. I was left without a functioning phone for days and could not reliably communicate with my family. My husband spent about 4 hours on the phone with AT&T the first day, my son spent another 2 hours, and we spent well over 10 hours total trying to resolve the issue.

This is a copy of an email I sent to my account rep: I am more than disappointed with the service, particularly lack of hotspot service, I am encountering. Cloudfare (required for security by banks and financial services) won't connect over half the time! I never experienced Cloudfare connection problems even once with my Verizon subsidiary. The service is marginally better if I use the hotspot in my truck. So, am I suppose to sit in my truck and run the engine to use my computer or tablet? Also, the applications for viewing and managing wireless usage are a joke! Everything in these apps, whether on my Android phone, Android tablet, or Windows PC, is geared to sales, not managing the usage. A very disappointed customer,

Changed from Verizon to ATT to save a few bucks... Waste of time... Only request we made was can we get FS1 and were assured that was part of the plan we signed onto. It was until a contract dispute I have nothing to do with has halted FS1 from being able to be seen... Waste of ** time and will probably change back as at least Verizon had their poop in a group.... As I said waste of ** time.

Should be no stars! Too expensive for crap ass Samsung galaxy phones now, and crap ass service. One of my phones exploded they didn't do anything about. Didn't have the phone a year. The new one after day 1 starts glitching. After 2 yrs later now after all their "updates" to the phone every month to 3 months my phone now stays hot as hell I have to put it down, won't charge good, stay freezing & crashing, dont get good signals (always out of service), & service lagging and for some reason the company always tells me I have a great signal & don't fix anything. I can't do anything anymore & I am so done.

Well how to start. I have been trying to fix my phone bill for 2 weeks now. Here it goes. 2020 mother passed. The bill was in her name. The phone was in a business account. Me I Lala my father and brother were on it hence business line. Well unfortunately mother passed in 2020. We took in death certificate then 2023 father passed. We took in death certificate. No issues.

Horrible, worst decision I made in my life was switching from T-Mobile to go with AT&T. Initially the deal was good until after I made the decision to fully commit with AT&T and then they revealed all the hidden fees and things that was later revealed that wasn’t discussed initially. Worse cellular company ever! See less.

I went to the Alamo Ranch in San Antonio, Texas Best Buy to purchase a camera for my house. As I was walking around inside the store AT&T personnel came to me and asked me who was my wireless telephone carrier. I told her the Verizon. The young girl from AT&T told me AT&T has the best coverage and everything. The best about AT&T compared to the Verizon. Well, she convinced me to switch from Verizon to AT&T, thinking that everything was going to be better with AT&T service

I made the biggest mistake I have made in a long time switching over to AT&T. NO SUPPORT, NO CUSTOMER SERVICE, no service. 2 BARS AND NO HELP AT ALL. But that is something I don't have live with. One day was enough. If you want customer service they will get back to you in a day or two.🤣🤣🤣🤣 What a joke!!!!

We switched to AT&T from Verizon on a promo, we traded in our phones that we were paying on at Verizon and we were supposed to get an $800 per line gift card to pay those phones off. I followed all the steps through at&t switcherpayoff and nothing ever came, so after two weeks of talking to people they said I never followed the step and uploaded my Verizon bill, which I did. Then they said I should have gotten an email which I never did. And we sent in our old Phones to at&t so now we our for the old phones to Verizon and the two new phones from at&t. We have to pay for 4 phones and AT&T got two free phones. So I told them I didn't get the promo so I need the Verizon phones back so I can return them to Verizon. They said they couldn't give me the phones back. So basically we are paying for 4 phones now and a high bill. We should have never switched from Verizon. The grass is not always greener on the other side.

Pam helped me to transfer my phone information and while waiting she provided the bestest and sweetest customer service. She is known as the hardest worker at her store.

Can you give less than one star? Probably the worst provider out there. Choose anyone except ATT.

AT&T was supposed to refund me 285$ and calling them month after month saying 7 to 10 days. It’s been months and nothing! Now I call and they say they can’t find me! AT&T is horrible, seriously horrible.

Welcome back to the “new” AT&T. Let’s start with service: poor communication, long wait times, and multiple transfers with more wait times. Let’s talk quality. We got the fiber internet bundle with cell service. Cell service still sucks where I live with 1 bar here at my house, and the internet is drops more than a yo-yo at a competition. We just got the new service and I am already looking to find a carrier willing to split the difference to get back out of this craptastic deal we got. It doesn’t matter how much money you save if you can’t use the products. It's amazing to me that the company that once monopolized the phone market is now one of the worst in the industry. They spend more on advertising than they do on providing a quality service. I can’t believe I let them talk me into coming back. It will never happen again.

I have been a customer since 2020 and since have had multiple issues with service. On every vacation I have taken- my service went out. From Louisiana go to Arkansas no service. Spend hours of my vacation trying to get service. I continue to call over the years and told you all that if this doesn’t get fixed I will switch providers. That was my notice of cancellation. I wouldn’t be calling to fix the problem again because I don’t get paid to fix the service which I am paying for.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

Absolutely the worst experience I’ve ever had. I’ve returned equipment, which I’ve been told has never been received and they’re charging me for it and I have no choice but to pay.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.

AT&T service in Preston Hollow has been unacceptable due to a prolonged outage, lack of responsiveness, and failure to provide appropriate field support despite repeated requests. The absence of resolution and escalation has raised serious concerns regarding service reliability and customer care standards.

AT&T agent sold me on a "free upgrade plan". It turned out that I ended up being charged $35 per month for 2 phone upgrades. Didn't catch it at first - assuming AT&T was an honest company which would stand behind their agents. Found out it was a a false belief. They end up telling me nothing they will do! I was extremely disappointed their position. Been a long time customer.

The service to start is subpar, the customer service is horrendous! Multiple voicemails & terrible wait times. I got a phone to try it out & returned it within 1 week because of the service quality & we were supposed to be all good. They charged me $147 & I’m still arguing with them even though I brought it back within the guidelines. The big issue is you have to call another number to verify you want to stop the service…. But you can’t get through!! SCAM! Avoid. Use Verizon.

This is the worst cell phone business in the world! The service is very glitchy, not to mention that they said they would pay off my old Spectrum phones off and to this day, I have received nothing in 3 months! Spectrum has turned me over to collections!! I was told they were a terrible company, I should have listened!!!!!

To start, I had been a customer of T-Mobile for 6 years and LOVED T-Mobile. I only switched to AT&T because the Best Buy Sales Rep there offered me a deal I could not refuse. He guaranteed me (I asked for confirmation several times) that AT&T would provide me with a Samsung Z Fold 7 for no charge if I traded in my T-Mobile 23 Ultra. That was the first lie. Turns out he lied pretty much about everything he told me. I have spent countless hours and days trying to get help from various AT&T Customer Service Reps and was escalated up through several levels of management.

If 0 out of 5 stars was an option they would absolutely deserve it. I'm not even a customer, but I've recently gone through the absolute most appalling experience with two long term customers of AT&T. Customer service is absolutely clueless and just constantly shifting responsibility off on the "technical support" line, which is just an excuse to send you through hours of confusing and unhelpful robotic phone "assistance". The cost for service compared to the service you receive is disgusting to say the least. This company should be subject to a lawsuit for misrepresentation, overcharging for failing services, and the inability to assist customers in any sufficiency.

I transferred two phone lines from Verizon to AT&T under the $800.00 plan per line. I sent the required bill in from my previous provider which reflected that I transferred two lines. I received the Visa Gift card for one line and not the other line. I reached out to AT&T by email and telephone on several occasions to resolve this issue but received no response. I finally spoke with someone at the reward center on 2 June 2026 and they stated that they never received the a submission for my second line. I was also told that because it was after 60 days I would not be able to receive the Visa for my second line.

If I could I would put zero stars! After over 20 years of being an AT&T customer I am disgusted by the way I was treated on the phone. They insist you pay your bill through auto pay but prefer you do it through your bank account instead of your credit card. They then added money to my bill and took the money by stating they changed their grandfathered plan and is now charging extra per line. This wasn’t notified to me until after they took my money.

I am fed up with AT&T mobile service. I went to them years ago because they had better coverage nationwide than TMobile and I was driving semi trucks everywhere. However, after not driving anymore I found that the service strength around my home had dropped dramatically and for several years we could not even make calls from inside my home and had to use internet calling. We asked for them to fix it but it wasn't until a month ago that they did something with a local tower and now I sometimes get an entire 2 bars, or 3 on great days and yet I live in a very urban area.

If I could rate them a 0 I would! Been a customer for over 10 years!! Verizon may be more expensive, but, they are #1. They mistakenly suspended my services 3 times! Yes, they gave me a credit, but, I had no service for a week!! A week! The credit?! They waived the reconnection fee! I’m over and done with them! Oh! You can’t even call customer service from your phone!! If you don’t have another phone, you are screwed! Just horrible! They don’t about their customers!

The customer service is horrible. I was on the phone with customer service for 3 hours, then the line says you have exceeded the amount of time and disconnected the call. I waited for the call back, knowing the rep has my phone number but nothing. Such ridiculous customer service. I will be cancelling the moment I get a chance.

I have been a customer of AT&T for only a few months and have never in my lifetime (I am an octogenarian) seen or been associated with any company where the customer support is rude, lacking in knowledgeable, and for the most part totally absent, as is AT&T. Their products are equally as shameless. I am a retired accountant, computer programmer and program manager and have had hundreds, if not thousands, of clients. I recommend that you think long and hard before doing business with this company.

After so many years with ATT service I decided to switch with another company. Att is not a company that I can trust anymore. I went to a store and they offer me a free phone with a free line that I only need to pay taxes and 10 dollar fee. Without needing a line I decide to take it and give it to my son. Also they offer me a 44 dollar a month router internet to see if it works for me, if not I can return it, I also accept. Guess what, the router I received almost four weeks after because they delivered to the wrong address and when I received my bill they charge me 191 dollar for the free phone. I call customer service because I want to return the phone and they told me I can't because it was more than 14 days.

With my recent experience with At&t, I have discovered they have horrible customer service and are consistently increasing the bill with “fees” that are unexplained. I have never been so unpleased by a service carrier. I will be looking to switch services.

I switched to AT&T expecting professional service and support, but this has been one of the worst customer experiences I’ve ever had. From the beginning, I dealt with constant phone issues, poor connectivity, delayed notifications, freezing, overheating, and endless troubleshooting on a brand-new device. Instead of helping solve the problem, AT&T repeatedly transferred me between departments until I was pushed outside of the return window by only a couple of days.

$666 ... is what AT&T has actually been trying to take from me for an upgrade error that is 100% a failure on their part. Since February I have returned an iPhone 15 Pro and an iPhone 16 Pro Max to the warehouse and have received no credit. Instead they decided to charge me $666 for their mistakes. Multiple chats with Andi have not resolved the issue to-date. Given a new case number today we'll see what happens. Not to mention having my (all of our) data breached twice by AT&T. Clock is ticking down.

Lying solicitor sold me a plan and new phones. Showed me the numbers, guaranteed I was paying 0$ for all phones. Bill comes and the phones are not free, I'm paying for them.

AT&T has been nothing but a nightmare. I have had constant issues with their malfunctioning internet hardware (a known problem, all over the internet), and after dozens of attempts to address the issues with AT&T's horrible support, I've been told I can either upgrade my service and pay a lot more to get new hardware or just deal with it.

I had a person come to my house dressed in an AT&T uniform. They were wanting to sell me an AT&T/internet and DIRECTV streaming bundle. Told my husband and I that they would give us free phones and pay off my husband's phone with our other carrier. They would also buy us out of our Dish contract. This was all lies. I spent 4 hours on the phone with both AT&T and directv. I ended up going to our local AT&T store. I was told that all that I was told wasn't true. I then come home and spend another several hours on the phone with customer service. This was just a big scam. Please don't fall for it. AT&T knows about these people and they let it happen.

They promise you and tell you that the service they offer is better, but then they tell you that service is obsolete to give you another one. It's the worst phone company I've ever been to; their internet service is terrible, and their phone service is awful. I don't recommend AT&T to anyone. Don't believe them; everything they tell you is a lie, and then they force you to pay. They don't give you any way out. I'm just telling you, don't get involved with that company. It seems like a dream, but it's a nightmare.

Nothing but regret switching to them a few years back. And it just get worse with time. Made a mistake a few months back to open a Citi AT&T credit card thinking with AT&T in the name you'll get the $10 per line autopay discount, but was grossly wrong. Couple weeks back, there's a message that they NOW give the $10 per line discount to use the Citi AT&T credit for autopay.

This is one of the worst cellphone companies. If you don't watch your bill they will charge your mortgage. I don't understand how you can progressively add 151$ on the last phone bill for 3 months straight. I feel conned.

The customer service is the worst I have ever experienced. Getting in contact with anyone is so painful and getting to the right department is even harder. It took me 3 days to even get any help. And then the order was incorrect.. They delivered 2 phones not one and I had to pay to return the phone..

I opened an AT&T business wireless account on 04/29/2026 and ported four lines from Spectrum. Three lines were BYOD, and one line included an iPhone 17 Pro Max 256GB with a Samsung Galaxy S20 FE trade-in. After about three weeks, AT&T service was worse than Spectrum on all four lines. We experienced dropped calls, unstable service, poor data speeds, frozen videos, browsing issues, and poor call quality.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I switched to ATT a year ago via Costco promotion. After one year they raised my plan $90. I only have four lines. In the 10 years I was with tmobile they raised by $5. Going back to tmobile. Never again AT&T.

OVERALL - You won't get a good deal price-wise if you switch to AT&T. We are not happy with the deceptive billing after we switched to AT&T. We were door-knocked by 3rd party people 3 months ago who claimed to be working for AT&T. Apparently, these folks sign up people to AT&T and then sell the accounts to AT&T. Ours was a horrible experience! We were promised two phone lines and AT&T fiber for $73/month. The phone bill alone is $76, and the fiber is $55. It took 30 days to get one of the phones hooked up because AT&T wouldn't send us the new phone that was required to get the "good deal" we got. We've contacted customer service and a lady yakked at us for nearly 20 minutes before I stopped her from reading some script she had that basically told us how to read the bill. I can read the bill, and it isn't what we were promised.

After spending nearly two weeks trying (and failing) to get internet set up through AT&T, I was honestly at my breaking point. My order was canceled multiple times for reasons that made no sense—initially due to address issues that should have been simple to resolve, and then repeatedly with no clear explanation. Meanwhile, I’m trying to work remotely, missing days of income, and getting nowhere. After two full weeks, I still did not have equipment in hand.

I’m very disappointed in AT&T. I switched from Verizon to lower my monthly wireless phone charges. It took AT&T over 6 months to get my phone bill lowered. Now AT&T just raised its military discount and raised its monthly rate $5.00 per wireless phone charges! This is totally incredible!

I have been a customer with AT&T since they were changed their name from Bell South Mobility for 30 years. I have 2 cell phones, 2 internet boxes & 2 Apple watches. I was offered a free phone as the salesman claimed. Found out it was an older phone and wasn't free. I returned the phone the next day. It took me three hours with customer service in Manila Philippines to get them to agree that I did return the phone. Next scam they talked me into having a direct payment from my bank account. Big mistake don't do it. Because I was not getting a bill in the mail I just did a quick look at me online bill and it seemed ok. 7 months later my wife discovered we were paying $55.00 per month for a phone that we didn't have.

For the last three weeks my phone has been practically unresponsive. I can’t reach websites, stream music, or use the map while away from my wifi and even after restarting the phone numerous times and having AT&T reset my network settings it is absolutely useless. I am in NE Ohio. I use my phone for work. The automated system told me that if their network reset didn’t work to call back. They are getting $100/month off of me and I am stuck with a broken phone. Also after the last Apple update when this all started my phone would just sit and smolder. I plugged it in and went to bed Monday and when I woke up Tuesday it was cool but had a hairline crack from top to bottom. It’s not even a year old and is in an Otterbox. I’m being told that I must have dropped it. I never did but I’m about to drop them.

I am eligible for what ATT called LEVEL UP. If you make 6 payments in a row one can be eligible for the program. Which means you can get a new phone no credit check. And you must go to a regular monthly ATT plan. I did so. HOWEVER, ATT stated I missed one payment one day one day late. It was at no fault of my own, but a banking error. I contacted ATT many times about the issue. I even filed a complaint with the FCC. And contacted Jeremy **. He's in charge but, to no avail. HE CLAIMS that ATT can NOT reset the system to override this. (LOL) With all the modern and latest software, etc, ATT wants me to believe this. (NOT). As a LOYAL customer to ATT for 20 plus yrs this is the way they treat me. Makes me wonder how many others they are doing UNFAIRLY.

So this is for my 90 year old Father who has had service with AT&T for 60 years. His Landline goes up each month and you offer nothing. While my mother was dying I had to endure Robo call, Spam, vulgar phone calls up to 40 calls a day. I tried speaking with anyone at AT&T but it all fell on deaf ears. My Father finally had enough yesterday and cancelled the service after 60 years with the same number. Your service is a joke and the call center people are Arabs who cannot speak English to a 90year old man. I am so glad to be done with you.

I am writing this to warn others about the blatant dishonesty and lack of accountability at AT&T. My experience has been a nightmare of broken promises and financial surprises. First, I was lured in with specific deals that the company clearly had no intention of honoring. Despite being a first responder and uploading all the necessary documentation for the First Responder Appreciation discount, the credit was never applied. When I called to resolve this, the employees were not only unhelpful but actively combative and disrespectful over the phone.

On 5/1/26 I spoke with Christopher from AT&T's office of the president. I explained I did not receive my rebate I was promised for switching my service. The AT&T agent at the Mira Mesa store was the person who filled out the request form for the rebate. He said that AT&T never receive the rebate request. He asked for a copy of the statement from Verizon showing the information he needed and I e-mailed him the copy.

This has been the worst experience I’ve had with a company. I purchased a new phone a month ago, and it still isn’t working properly. AT&T has been unhelpful, and their customer service has been extremely poor. For a company of this size, I expected much higher standards and better-trained, customer-focused staff. No solutions have been offered, and the lack of support is unacceptable. I’m very disappointed and plan to switch to a provider that operates with the level of service customers deserve.

The absolute worst customer service I’ve ever experienced. They constantly add hidden and unexpected charges, and the staff deliberately overcharge and mislead customers. It feels dishonest and deceptive. On top of that, the phone service is unreliable and far below acceptable standards. I would not recommend this company to anyone.

I got a trade in with AT&T and they told me they have a deal to get the premium plan with 60$ estimate and I sign up for it. Once I make my trade in the price go up to 86$ and when I ask why they and even I have email proof showing on how much my bill was but no one knows how to help and told me this is my bill and there is nothing they can do about it, this is a scam to give false information to get customers and I want to leave AT&T. Now I have to pay 800$ for the phone. It's a lot. I would not recommend anyone.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

Customer service is apparently unable to resolve issues that they created, and pricing, once initial deals expire, is way over market. Reception and coverage also lag behind the other providers.

I was charged for a home protection plan that I never agreed on. I have been charged since December 2025. I called and stated I never wanted the plan, I asked the supervisor to pull the call. Supervisor did not want to pull the call, she just said "they randomly record calls," and did not even apologize. Instead she just said that I am responsible of looking at my bill and that by paying my bill is agreeing to the charges. Hahaha. What a way to steal people's money. Charging their accounts without their consent and just hoping they don't notice. This is company is a bunch of thieves. I work at a financial institution and we make an error, we fix it. But you guys don't make errors. You charge people on purpose so they don't notice. I will take this to small claims and start a lawsuit regardless of the time it takes me. Unacceptable to steal people's money.

Like 6000 other people on the review site I am thoroughly disgusted with AT&T. After 55 years as a loyal customer with Southwestern Bell/AT&T I have been dealing with a situation for the past 9 months now that all started with lies told to us at one of their stores. I currently have a file with at least 75 pages of recaps of phone conversations and store visits trying to straighten out the mess that they generated. Hours and hours of sitting on the phone and in their stores. People that you talk to are friendly enough, but no one seems to know what is going on and no one can seem to resolve problems. The phone bill amounts you are promised are never right and are much higher than you are told. I am currently overcharged several hundred dollars over the amount I was told. I actually have copies of phone conversations with amounts specified but never reflected on the billing.

I wish I was able to do 0 stars! Menlo Park Mall Customer Service doesn't even know about their own services! The contract is a trap if you want to switch to another company as well. I regret leaving Verizon and went back.

This past Saturday I went to the Mayfield Heights, Ohio's AT&T store and encountered an office person named Dominique. I usually went to the Mentor, Ohio store that properly helped me in the past. I didn't want to go that far away, so I went to the Mayfield Heights store. I made a mistake. I informed Dominique that my phone lost its syncing ability. He looked at my phone for about 20 seconds and advised that he could not help and that I should go to the Spectrum store down the street. He was almost rude in his abruptness. I have been a AT&T customer for about 20 years and felt I deserved better treatment.

I was completely mislead by Senior Sales associate Royce ** with AT&T. I signed up for AT&T fiber and during installation she showed up and the pressure sales was on. She promised 4 lines for $96.00 a month for 36 months, no activation fees and no contract. Well when I got my first bill it was $569 dollars. I was shocked. That included activation charges and $50 a month for insurance that I never asked for. I was able to get those charges reversed but still ended up with a $365 bill. Royce promised to help and said that the credits she told me I’d get were not on the account and she would make sure to correct it. Well now she won’t answer my text messages and no help. What a scam. Don’t switch You’ll get screwed!

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

These AI generated systems are terrible. You pay for hefty price literally 500 usd everything the premium plans and then you get no help via chat in emergency cases. Hiring AI vs real life people. I’ll stop paying for a company that does this. Thank you.

ATT MOBILE! ATT MOBILE!! You all are a bunch of ** crooks , lied to from the beginning to the end!!! Returned a spotless Phone in perfect condition because your salesman says $120 max 1st bill and it was $278!! Then returned phone not even used 1 day, perfect condition and you say this! "Return completed. You’re all set! Your return is accepted. If you're due a refund, we'll issue it to the original payment method within two bill periods (less applicable restocking fees)." ** ATT MOBILE. CROOKS. **.

AT&T has the worst customer service and is very unprofessional. They provide no help. They have been charging the school I am with while having no service, and the technicians never show up when they are supposed to, to fix the problem with the internet connection. They are terrible. I will never go with this company again. The customer service name was Jose and he was rude and provided no help and refused to connect me with the manager and hung up on me, while the internet is still down. This is a school and wi fi is extremely important for the students, staff, teachers and the function of the school. Worse service ever! Jose needs to be fired. He has a strong ** accent and should be fired for his rudeness and unprofessionalism. Thank him for losing a valuable business customer.

I switched from AT&T to Spectrum. I requested to cancel my service. I had to pay off my phone and wait a few days. They didn’t cancel my watch. Even though I was paying another company for my Apple Watch and phone service AT&T hit me up with a $200 phone bill because they claimed I didn’t port my phone number to my watch because I didn’t know it. It is loophole that they use to scam people out of money. 3 years later I was applying to buy a house and they hit my credit and dropped my FICO score from good to fair. Why would anyone cancel service and keep a watch service. They said it was my fault, as if I worked there and knew their system. Apparently it’s different departments. How convenient. Never again.

They are not even close to being a good thing. Steal my phones and don’t pay what they promised to pay version what I owed them. Which is 3.000.00$. For 5 lines.

I’ve never experienced a more broken system than what AT&T is running right now. For over a MONTH, I’ve been completely locked out of my account because their own app and verification system failed. If your service drops, you can’t receive the verification codes—so you’re stuck in a loop with ZERO access. That’s not just inconvenient, it’s a complete design failure. I paid a $254 bill for service I haven’t even been able to use. Every call to customer service turns into the same scripted runaround—no ownership, no urgency, no real solutions. Just excuses about what “can’t be done.”

Nothing but a scam with false charges piled on with no reason.

I set up an appointment for internet, but decided to cancel same day. I have been on chat. They told me they cannot figure it out and to call the 800 number. Called them, it said to go online. Online instructions break down on step 2. Tried calling the local store, but apparently they can do nothing. Called the 800 line back, they said no wait (got connected to cell instead of internet), been on hold for a long, long time. Seems there is no way to cancel, or get a hold of anyone that can do anything.

You wanna get totally ripped off, choose AT&T, you'll get it.

They did not explain to me that porting out a number would void a contract and make it so I owe the full amount of the phone the next bill. They would not work with me even though I said I could pay the $1000 over the next couple of months. I paid $200 one weekend and then they cut my service off to all of my phones. They said they would not and could not turn them back on unless I paid the full $1000. I don't have that because I'm 34 weeks pregnant and by myself so I asked if I could have my numbers at least. They would not give me those without paying the $1000. I will never do business with them again.

I was talking to AT&T Customer Service rep for my wireless internet. He noticed that I am not with them for my mobile service so he offered me a rate & promotion if I switch over to AT&T from T-Mobile. I asked for a quote in writing. I got a quote with all kinds of discounts that AT&T was offering which would have my monthly final bill as $64.75 + Taxes, Fees. Now AT&T is sending me a bill of over $150 month after month and refusing to honor the quote / contract that I signed. I am so tired of dealing with AT&T and I regret BIG time moving from TMobile to AT&T. If I can convince at least someone who is considering to move to AT&T based on their FALSE promises to not move to AT&T, it will be worth my effort. DO NOT BELIEVE IN FALSE PROMISES FROM AT&T and DO NOT SWITCH TO THEM. As soon as my minimum commitment is over, I am switching away from AT&T.

Do not work with this company - they will sell you personal and private information to anyone who asks and you will get hundreds of scam and robocalls every single day. My home phone never stops ringing

AT&T is Harassing my wife and I. For over two years AT&T reps have been knocking on our door to try and get us to switch to their phone plans. Back in October of 2025 one rep banged on the door scaring my 64-year-old wife. Usually, a polite knock is good enough, but this guy was banging. My wife asked who it was and they said AT&T. She told the person to leave but he kept telling her he wanted to talk about switching services. My wife threatened to call the police and he finally left. I contacted the Office of the President and spoke to a Ms. ** who said that she would put a stop to the solicitors and of course gave a meaningless corporate apology. 4 weeks after this phone call another rep knocks on my door. I told him his corporate office was supposed to stop these visits and at this point I even had NO SOLICITORS sign on the door. He started to give me his sales pitch like nothing happened.

I started my service w/ ATT on 2025, agreed in a 193 monthly bill, now I’m getting hit w 277 and I have all is this in writing & still refuse to make it right, thus is bad faith not a misunderstanding, 3 different reps, Harry, Claudia & Emellah Rhonna confirmed the billing. I gave screen shots to prove it and they still refuse to make it right, their rep from the main figure Renee ** stated that I will have to accept it or cancel my insurance coverage even though it was their mistake.

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

If I could give them a negative review I would. This company is crap. From quoting you something that doesn't even come close to what you had agreed to. Once you have made the change it's frustrating to then go look for someone else. Their customer service is the worst. The customer service is in India. You can barely understand them and then they love transferring you from one side to the other to the other. You can literally stay on the phone with them for a whole day and get nothing accomplished. Then they say they are going to make a "ticket" for your issue which is also worth nothing because nothing gets resolved. Every department is worthless from tech support to billing to customer support to everything.

AT&T worker came out to install my smart home unit and while here, he explained that I could get a good discount if I bundled with a wireless plan, my T-mobile plan was $190 at the time and the AT&T employee stated that my bill would only be $162, currently AT&T is charging me over $260 and my last bill was almost $500. By far the worst company that I have ever had service with. False advertisement, they will cut your service even though they are charging you the wrong amount, then charge you a late fee for not overpaying. Customer service is horrible. I’ve literally spent hours on hold and talking to them and my bill still wasn’t correct.

I’m a new owner of a company and I applied for service from AT&T in Hoboken Nj after waiting 6 months to build up my credit so when I finally applied for business lines, I was initially offered $5300 account credit. I tried to proceed with the purchase and then all of a sudden I was flagged? They told me a Manager had to approve it so I came in the next day with my Business credit report all of my Business credentials and I was told that someone would get back to me, but here it is over a week and I have heard nothing. I can hardly get through to anyone in customer service and when I do, they spin me all over the place. No one can give me information, although they ran my CREDIT!

ATT has no customer service. I am currently on hold for 36 minutes and STILL WAITING while the automated voice says "We know how valuable your time is". Wow. PATHETIC! I've done this many times over the years and somehow I'm always locked into a plan that says I owe huge fees if I drop them. They do not deserve 1 star. I wish I could give ZERO STARS. RUN FROM ATT!

Been trying to unlock my PAID OFF device for 4 days now. I switched to spectrum and they told me I had to pay off my phone. No problem, I expected that. 2 days go by and it still wasnt unlocked. I went to online customer service (because my phone was still locked) and spoke to an agent. They told me that they were going to bill my final bill on the 26th (my usual bill cycle, 2 and a half weeks away) and that my phone would be unlocked 24-72 hours after that. I said absolutely not that is unacceptable. So I paid my bill right then and there. 2 more days go by and my phone STILL is currently locked. It's day 5. This is an unacceptable process.

Updated on 03/20/2026: So I get an email from Peggy ** from AT&T. They want to discuss the situation. I called her back at the number given and emailed her twice. Guess who didn’t call me back. They are dishonest and unprofessional as any company I have dealt with.

Awful customer service. I was on hold for hours and had to explain to 4 different people the situation and had to now call back another number. Absolutely ridiculous. No one could help me with what I need.

I with ATT over 27 months now. The cellphones service just increased $20.12 last month. I called and spoke to the ATT rep. he said that the promotion on 2 out of 6 lines were up, that's why. No, it's not truth, when I left T-Mobile for ATT, this is something they didn't tells me when I signed up, the communication was still going then he hung up on me. Very poor customer service. Now I have to deal with the contract in another 9 months. I was with them over 3 decades ago when they got many lawsuits going on. I thought the managements has changes over greedy and cheats, I was wrong. Oh well, I made a wrong decision of came back to them.

Switched from Verizon to AT&T Wireless several months ago. It has been one nightmare after another! We were with Verizon for over 25 years and the only reason we switched was because of a good sales pitch from one of their representatives who came to the house. However, what the representative failed to tell us was that she is a contractor for AT&T and not an actual AT&T employee. She mislead us on several things including price. We are still trying to solve the problems with them. Hindsight is 20/20 and I wish I would have known how many problems this is causing.

I have been with AT&T for 3 years now! I want to do my next step and I’m in a pick up order online. I went to the store to pick it up and the guy gave me the wrong phone. I spent two hours on the phone with AT&T to get my number transferred then there were problems with my bill and I had to call them again and then the guy told me that I had to go return the phone that I have and get the original one for my order, but since it was an online order, I had to ship it! I was there for 3 hours! So now I have my old phone still and I called today about getting an upgrade since it’s been a week since the phone was delivered and turns out it has all of the wrong phone's information on there so I can’t even upgrade! Even though the worker told me I could upgrade the same day it’s delivered!

If I could give zero stars I definitely would. I've been with AT&T for many years now. I had a few issues with them in the past but nothing huge. Not until recently. I recently upgraded a line on my account, received the phone. Everything was fine there. However, I was going out of town for a vacation. The bill was a bit larger due to the one time payment fee for the new upgraded device. Due to some issues with getting paid late at my job, I went to the app and spoke with a representative about possibly doing a split payment for my bill which was over four hundred dollars. I have never done a split payment, I always make my payments on time so I was a little nervous to even ask for this service, she helped me and was very kind. She specifically had me agree to the date I would pay one half and the date I would pay the other. However when she got my bill split, there was no option to only pay one half of my split, it showed both.

I've been with them 10 years and now switching to Spectrum as they add charges without permission, remove discounts, and offer absolutely nothing beneficial to existing customers. They change policies without a sign off or receipt of notification and it's just horrible customer service.

I'm done with ATT, going to T-Mobile. I tried to get my payment extension to my payday and the rep had me take a chance to make a payment and see if it will extend it and it didn’t. She was covering her own ass. I don’t feel like she was being honest.

If I could give no stars that’s what they would deserve. I traded in a phone in October 2024 a 15 Pro Max. It was going to be sent to my house and then we were told that our Owasso store had the phone in stock. We canceled the online order and placed the order in the store. The sales associate in the store told us to send the trade in (15 pro max phone) in the box they sent to our home address after we complete the setup on the new phone. We would receive a trade-in credit once the trade-in was received. We were told the 15 pro max trade-in was received December of 2024. Although on our account it shows we are receiving trade-in credit for this phone (Installment $33.34, Trade-in -$22.23, total $11.11). When you look at the bill it does not reflect the trade-in credit.

The worse experience I have ever had with trying to connect and make changes to a payment method. Impossible to reach via internet and using their app they want to have total access to your banking information to set up auto pay. I'm so close to leaving this outfit and finding someone that has a real human on the line and will help you accomplish your goal. AT&T is absolutely the worse experience I have ever had and this may very well be the future we have to deal with.

I was told I was a loyal AT&T customer and after 25 years as a customer appreciation I could choose to get a new iPhone or an iPad all I was to pay was the tax! Well, that was a big fat lie! I had to mail back 3 separate iPads as soon as I received them and another was sent back out! They all returned to AT&T warehouse! They all 3 came from AT&T. I verified I was speaking to a Legit AT&T representative then I proceeded to accept the offer! Well again, after speaking the the Office of the President. I was Told that it was A scam!!!! I disagreed with Rhonda from the Office of the President. I explained how would I get the iPads from AT&T and then mailed back to the Warehouse of AT&T and they were BILLING ME FOR ALL THREE OF THEM! I WAS TOLD IT HAD TO BE A SCAM! That makes No Sense and that is NO WAY to treat a Customer for over 25 years of service with them! Some kind of appreciation???? Really????

In December of 2025, I was available to do a "Next Up" upgrade. We went into the store to purchase screen protectors, which they no longer had available and was talked into upgrading due to it costing less on my monthly bill. They had to order my phone and so I was told to keep my current phone (which was being traded in due to the Next Up program) as I would have 30 days to return and should have my new phone by then. I went to turn in my phone and didn't know that you can no longer take it to a physical location. The phones being traded in must be sent via UPS (which AT&T does not provide a label that is paid for). It's an inconvenience to the consumer who was told they could drop off their old phone and then turns out they have to pay to have it shipped back to AT&T's warehouse.

We have been AT&T Customers for decades, with accounts for phones and internet. Our mobile phone plan has a data pool and the option to purchase additional 1 gyg data for $15. There is a notice on the bill that states: "Usage is rounded up based on your plan. For more details on your shared usage summary, visit att.com/my usage. *Unused rollover data expires after 1 billing period or when you change your plan or account." However, for at least two months we have paid for additional data ($15). However, for two billing cycles, there has been no rollover for the unused portions of the paid-for additional data.

Never trust their commissioned sales personnel. AT&T "helped me" right into a $800+ bill. The chip AT&T sent to change to their service damaged my phone. I brought it to a AT&T store and "Sales" personnel replaced my damaged phone with a new one. I was never told I would be billed for the new phone. What a scam!

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

We have been long-time customers of AT&T and recently upgraded our phones based on a promotion that was repeatedly explained to us by both customer service and a retail store representative. We were told we would receive $1,000 trade-in credits for two of our phones and approximately $700 for our son’s phone, and that the promotion would actually lower our monthly bill. Because the offer sounded too good to be true, we even went into the store to confirm the details before agreeing to anything. The store confirmed the same promotion and assured us our monthly bill would be cheaper than what we were already paying.

Oh gosh darn there is no 0 (zero) review to hit. I feel like I have been lied to from day 1. Without getting into all the phone calls and etc. Here is the gist of things. On 11.19.2025 decided to switch to AT&T via an agent at Target in AZ. At this point, I was told that the company would pay/buyout my old account from Verizon. No, that did not happen/ I requested Verizon to put a Hold on my account that did not happen either. Guess what money was taken from my account. Well so far after 3 attempts and many, many phone calls, I finally received paperwork that specifically states the agreement installment papers. Today for third time I resubmitted my paperwork and it NOW states I am too late for that reimbursement. Go figure.

I would be wary of using AT&T. I am experiencing phone fraud where my phone numbers were stolen and the criminal took over my account. It has been two weeks, and am having a terrible experience with AT&Ts customer service - particularly their "fraud department". It isn't possible to get anyone on the phone to speak with in person. I submitted a fraud claim on their website, and the claim status a week later said "Closed", and to see the email for a conclusion of their fraud investigation. I never received an email... I am going to file a claim with the FCC, and if AT&T doesn't resolve this soon I will pursue legal action.

This has been one of the worst experiences I’ve had with a wireless provider. I was with T-Mobile for over 10 years before switching to AT&T six months ago. I was promised free phones as part of the promotion, yet I am still being charged for the new devices. On top of that, the phones were misplaced, and when I contacted customer service, I was kept waiting on the phone for two hours. After finally speaking with someone, I was told they could not trace the package — even though I provided the UPS tracking number. I was then informed that it was not their problem. That response is completely unacceptable.

At&T is the worst provider I have ever had for WIFI and phone service. Customer service is also horrible. They do not want to credit you for bad service and transfers you all over the place. I am losing money for not being able to connect and do my job accurately. This has caused strife for me. Family, Friends, and my clients have mentioned multiple times when they call it sounds like my phone is disconnected or it goes straight to voice mail. This happens anywhere I go. This has become frustrating to miss important calls. There is no compassion when you call for help and they never want to credit you. I was told by a rep to cancel although I am in a contract. I was given a 1 time 10-dollar credit. This was a slap in my face.

Before you sign up with AT&T, understand this: the price you’re quoted is not the price you’ll keep. They hook you with one number. Months later, your bill quietly increases. No clear warning. No straight answer. When you call, you’ll get what I now call “AT&T Math™” — a rotating set of explanations that somehow all justify charging you more. When you call, the real performance begins.

4 decades later? I'm so stupid. AT&T Wireless and AT&T worldnet email yeah that was a thing. Email breaches even though it went to att.net then Yahoo, then back to att. Att to cingular then back to att. With fees and lies, costs, breaches, no loyalty no more union discounts unless I pay for the highest paid plan. Apps that are filled with bots who don't help. Codes need to be sent by the app, not a phone or chat person. WHAT IF THE PHONE OR NETWORK IS NOT WORKING?? We'll they lied about 2019 breach then again it comes out in 2024 again and supposedly $7500 to customers, nope doubt that.

Atnt is the worst. I switched to T-Mobile and owed 700 dollars for a phone. I was waiting for T-Mobile to pay off. I went to cancel service. They told me I can't so I ended up with a 1300 dollar bill. They said they will settle for 1,069. I paid it. Then asked for the pin to unlock my phones. They said since I settled for less I can't unlock my phones. They are crooks.

I visited my local AT&T store on 2/22/26 at 4 pm. The place was busy and a pleasant, young man named Jaime approached me. Despite the fact that I wasn’t purchasing anything, he took time to help me solve issues with my AT&T Apple Smart phone. I wasn’t sure the problem with my Messages app was an equipment issue or an application issue. He did his best trying to determine the cause of the issue. Despite the fact the issue wasn’t fixed he did determine that it was an application issue. I will have to contact Apple directly. I trust you have a rewards program for your employees and I would like him to receive recognition for dedication to his job. Thank you. Sincerely, Gerri ** ph: **

I am extremely disappointed with my experience with AT&T and what I believe are very misleading trade-in and upgrade practices that resulted in significant financial loss for my family. My wife and I switched to AT&T and traded in two iPhone 12 Pro Max devices under an offer that was presented as providing $830 per line in value. Based on that representation, AT&T took permanent possession of our phones and applied credits toward two iPhone 16 Pro Max devices over a 36-month installment plan.

AT&T offers a sub standard service with some of the most frustrating customer service on the planet. IF you are searching for Phone, Wireless, or Internet services you should run as fast and as far away as you can from AT&T. They are a terrible company that keeps buying up competitors to replace them with degraded services at a premium price. Just don't do business with them if you can avoid it at all.

On January the 7 2026 AT&T Received my iPhone ProMax that I shipped back for my upgrade. AT&T claim my device came severely damaged yet they refused to show me photos or retuned my damage phone to me. These cooked people charge me $611.00 and this not the first ATT TRY TO RIP me off.

In August 2025, an AT&T representative at a Target location promised to set up our account as a business account but incorrectly opened it as a consumer account. As a result, our number porting from T-Mobile was not completed properly, and we continued paying T-Mobile for four months. We later received bills exceeding $700, with an $800 balance still outstanding. Despite visiting a corporate store and escalating to AT&T’s Executive Office, the issue has not been resolved. Multiple representatives have failed to follow through, and we continue to receive billing for an account that was set up incorrectly. After six months of repeated attempts to resolve this, we are seeking correction of the account and removal of all related charges.

After seeing a commercial on TV that I could get iPhone 17 Pros for both me and my wife for FREE. I called customer service and spoke to an AT&T employee that confirmed that that was correct. All I had to do was pay the taxes on the phones and return our current 13. I did everything he asked and ordered the phones. He also stated that we would be paying the same price as we were paying on our iphone 13. Guess what? When we got our first bill, it showed that we were paying for the new Phones.

Purchased a SIM card. Phone activated but no phone number would be assigned. There is no customer service by phone, only menu driven and chatbots. Purchased 100 dollar prepaid phone minutes. When I tried to use, said it was expired. No refunds. Use any other company but ATT.

I called AT&T to sign up for home internet because I was unhappy with my Xfinity service. That will be covered in another post. When I spoke with the AT&T salesperson, they were happy to offer me home internet service with fiber optics and also offered me wireless service. They quoted me a monthly price for five lines, for my family, and it seemed lower than my T-Mobile bill. I decided to go ahead and switch my wireless services to AT&T. I was also promised two new devices with trade-ins, and the monthly rates would still be lower than what I was paying due to multiple discounts applied. After several weeks, I received no phones, three lines were stuck with T-Mobile, and my bill for the two lines that did switch over to AT&T was higher than the five lines I was paying for with T-Mobile.

Don't buy their screen protector warranty. We have multiple phones for our company through AT&T. We added their lifetime screen protector warranty at the salesperson's recommendation (It wasn't cheap). We used the warranty a few times and it worked out well, we would go to the AT&T store and they would replace the screen protector and charge us around $11.00 per occurrence. I went to the AT&T store the other day to have my cracked screen protector replaced and they told me they won't be changing protectors for iPhone 14's at the store anymore and that I had to go on-line and do it through their website.

AT&T overcharged me a decade ago. Have never considered their service again. Now, their workers are blocking my parking space instead of parking on the side street where there are no driveways or entryways. Too lazy to walk a couple of more feet.

My mother came into ATT at the Huntington mall this morning and the manager Alex was very rude to her. Wouldn’t even try to help. Interrupted her and told her she had to wait 24 hours for anything to be done. Att DO BETTER AND PICK BETTER EMPLOYEES/MANAGERS!!!

I had a very bad experience with AT&T and feel completely misled. Before switching my service from AT&T to T-Mobile, I contacted AT&T and was told I would receive a $1,500 credit to help cover my remaining balance if I transferred my lines to another carrier. Based on that promise, I decided to leave AT&T. As part of the process, I also returned two iPhones valued at about $2,700 to AT&T. I followed all instructions and was told everything would be properly credited.

I have had AT&T, formerly known as BellSouth, or Southern Bell, for many years. I recently had to fire them and what an unpleasant experience it has been. I had the internet and have a landline (yep old school to run my security system and so I would have phone service despite adverse weather conditions) and finally had to get rid of my internet service because it just did not work well and I must have connectivity because am a tech support person. When I could get through to a real person, they were not very helpful.

I have been an AT&T customer for about 3 weeks now. We switched over from Verizon which is way overpriced but at least their calls work most of the time. I have called AT&T 3 times now been cut off once and not called back even though the CS rep had an alternative callback number for me. AT&T is not interested in doing any in depth work to troubleshoot problems. I have been in telecom for 30 years and know how to troubleshoot calling issues. They don't want to take the time to look at why failed calls fail. They just want to give you an excuse and an easier alternative instead to get you off the phone.

AT&T is the world’s worst organization. I have spent over 40 hours trying to achieve what is a new sale for them, but with the discounts promised, to no avail. I have been a loyal customer paying through the nose for over 20 years here in Santa Rosa, CA. I should switch cell companies but haven’t due to 5 phone lines across the country and the disruption that would cause. However I’ve realized I need to change.