AT&T Wireless Reviews

I have been with AT&T for 11 years and never had an issue until it came to removing an ex from my account. Called to cancel the number and was on hold for 3 hours. They then answered and hung up. Called again and requested a call back, never received a call back. Went into my local AT&T and they said they couldn't cancel it. I tried to cancel the line for 10 months and they wouldn't let me cancel it since the ex changed her address. Finally while arguing with the lady on the phone on customer support and threatening to leave AT&T and proving I'm the owner of the account they finally canceled the line but refused to refund or credit my account the $830 spent due to them not letting me cancel the line.

A predatory business model that does not support their workers. I have been to AT&T multiple times just trying to transfer my phone to another provider. The staff can't do the work and the options they provide is to - Go to the website / call this number. In both cases, they are robots that can not assist with anything. I was in a store, and a customer was complaining that they told him this would be the amount charged (144) and that they couldn't do anything about it. Are you saying a store can't do anything? Are the workers to blame or how it is set up? There is little to no oversight, and it seems the sales team can get away with just about anything as a customer can't do anything about it. I don't think AI should be used this way, and this business is obsolete... why do we need a phone number? You can use the internet for everything... just not anything that requires a phone number (banks) - to anyone reading this, good luck out there!

I got a new phone in May. I was told that I would get $830 for my iPhone 14 Plus that I was turning in. The agent in the store convinced me that I should get backup WiFi. What she didn’t tell me is that this changes my plan and not eligible for the $830 for my old phone. When I called AT&T billing and even talked to a supervisor (after waiting a hour to talk to someone and then another hour before I talked to a supervisor) they would not help me. It’s a lot of money- so yes - I waited that long to talk to somebody. The time limit expired for changes. I did not know about bill changes until the second bill after I got the new phone. The first bill had fees etc. what a scam -dishonest. I would not have agreed to the backup WiFi if I had known that I would not be eligible for the $830 for my old phone. No accountability.

I have been an ATT customer for more than 30 years....NO MORE! While trying to update my phone online, the system would accept my order, then cancel it within minutes of submission. So I went to a local store, where there were 2 employees working and no one else in the store. These employees were playing offensive videos on their tablets on speaker the entire time I was there. It was so offensive, I had to file a complaint. They did not put me on the trade in your device, they added features that I didn't ask for. When my new phone arrived, there was no return label for my old one.

I have had AT&T as my cellular provider since 1999 and I have been happy with the actual phone service. I am not rating my experience based on the phone or internet service, I am satisfied with those. What I am not happy with is the break down in customer service when it comes to promotions and promises that are made to their customers. After falling for the "great" deal of trading in my phone(s) with large credits promised and that not working out as expected. My phone bill kept rising for no known reason. After talking to CS for quite a while, I was told that because I was such a faithful and respected customer, his manager wanted to extend an offer to me. I was encouraged to sign up for internet, which underground fiber services had just come to our neighborhood and in Florida, that's a plus!

Terrible customer service. They are charging us for service on a phone number, while we do not have a physical phone and they have been billing us for more than a year for phone services while the bills show zero calls and zero texting. What's more, they make it difficult to cancel by making us wait on the phone and when finally responding, they give us confusing answers and explanations and end the phone conversations abruptly with nothing accomplished.

Very disappointing experience at the AT&T Altamonte store. I have been an AT&T customer for over 25 years, and I have never experienced customer service like this. I went into the Altamonte store because both of my new phones were having issues. The manager, Giovanni, did not open my account, look at either phone, check the settings, or even ask me what specifically was wrong. He simply told me to call Samsung because “we are not technical support.”

We had an AT&T repairman, James **, come to our home on today. He was respectful, kind, courteous, personable, informative, and very professional. James arrived here early. For that, we are grateful. He was thorough and explained everything in detail. The job took a shorter time to complete than expected. We are pleased with the work done and completed by James. He made us feel safe in our home while he was here. James is a great asset to AT&T. He gets an A-plus for a job well done.

I recently purchased an iPhone 17 Pro Max from the AT&T store at Polaris Fashion Place in Columbus, Ohio, and the experience has left me extremely disappointed. When I traded in my iPhone 14, I was told that I qualified for a promotional trade-in value of up to $1,100 and that my monthly bill would decrease as a result of the promotion. Based on the information provided by the sales representative, I felt comfortable moving forward with the upgrade.

AT&T charged over $300 for a phone we never received. Called from 8:30am and still on, at 1:29pm to get the charge stopped. Now that it's time for a refund, we've been on hold with AT&T for hours. Their management offered a $50 refund, and guess the $250 is an expected donation to them. Still on hold waiting to speak with a manager. Do NOT do it. Service no longer like it used to be.

At&T is the worst cellular company I have ever dealt with. I switched over to them in June and was with them for 11 days and canceled the service. Where I live, I had no signal. They sent me an internal modem because they said it was included in the package. Nonetheless, by the time I received it, I was canceling my wireless phone with them.

I moved from Pennsylvania to New Mexico for job reasons. With my service with AT&T, I cannot even make phone calls from my home or my work. I don’t know why they even sell AT&T in the state because it is horrible coverage and for me to leave I need to pay off my devices upfront or they are all due at one time. If you cannot provide the service anywhere, you sell it you should have to compensate the customer.

What an awful company. Trying to get support on my phone that has not been working for 2 weeks. The only number they gave routed me to an AI bot that was not helpful. The bot finally agreed to give me a callback from a human. When I reached that human some hours later, they told me it was the wrong department and transferred me to a different number where I remained on hold for over an hour with no one picking up and no option for a callback. Don't use AT&T if you can avoid it!

STAY AWAY FROM AT&T — DO NOT TRUST THEIR “FREE TRIAL.” AT&T representatives came to our home and repeatedly told us the 14-day trial was completely free, with no fees, and that we could open and test the iPhone and return it if we weren’t satisfied. We returned it within the first week because the service was unacceptable, yet AT&T still charged us various fees despite their “free trial” promotion. The customer service was terrible—hours on the phone, rude representatives, and supervisors who couldn’t provide clear answers or resolve the issue. Very misleading sales practices. Think twice before signing up.

Our experience with AT&T for What It Do BBQ has been nothing short of horrific. We attempted to use multiple AT&T services — Internet Air, hardwired internet, and mobile hotspot service — and the entire process was plagued by poor communication, unexpected charges, installation fees, activation fees, and billing issues. What makes this experience especially frustrating is that we returned ALL of the equipment, yet we were still charged. We went into this expecting AT&T to be a reliable telecommunications partner for our business. Instead, it felt like every step of the process came with another charge. Installation charge. Activation charge. Equipment-related charges. Service charges. Fees that were either poorly explained or not made clear upfront. By the time everything hit the bill, the actual cost looked nothing like what we believed we were signing up for.

Whatever you do, stay away from the ATT Mansell Crossing store. You will wait an hour to talk to someone who has no idea what they are doing and will lie to your face. Drive 2 exits up to Avalon, no wait and very helpful staff.

If I could give negative stars I would. This has been the worst company, from the time I started my service, and I have canceled everything now and here I still am, just stuck dealing with their terrible, awful customer service and complete lack of any kind of customer satisfaction. Canceled this year after umpteen calls and over 12 hours on the phone trying to move my service and wanted to be done. But no...... I've got an old Ameritech mess on my exterior, and who bought them out?

This company unfortunately has scammed me and I'm shocked that such a large, well-known company has such an unethical business model. An AT&T in-home 'expert' offered an enticing quote of 85 dollars a month without activation fees for 3 lines. I was overall quite happy with my service at Google Fi and was not looking to switch, but they convinced me. However, he was not honest about the cost, and I got charged a lot for activation fees and also was overcharged the subsequent 2 more months. When I contacted the same rep, he said that I would get refunded at month 3 or 4 and it never happened. I contacted AT&T customer service, and they denied my quote even though I had an email with the expected bill for them. It's absolutely bonkers that they can quote one thing and then charge another. They refuse to acknowledge this, and so I will switch back to Google Fi.

I recently switched my phone lines to AT&T after speaking with their Loyalty Department. I got new phones, everything was approved, and I was told I would receive $200 in rewards. I was also told the rewards information would be emailed to me within 24 hours. I was told my old phone service would not be deactivated until I activated my new phone. That was NOT true. My old service was deactivated before I even received my new phone. Now my new phone has been shipped, but FedEx is still sitting on the package, and I have been without a working phone for about a week. On top of that, I paid almost $350 upfront, and AT&T told me they hadn't received my payment. I have a confirmation number from my bank showing the payment went through, but AT&T still says they can't help me.

My husband went into Target AT&T had a booth set up in the store. He decided that it was time to change phone service. He too got the family plan that’s three phones. He also was going to get a credit card to pay off our old phone service. We still owed money on phones. He emailed the necessary documents and got a text message that they receive them and he would be receiving a card in the mail 6 to 8 weeks. We never did receive the card so when he called customer service, he was given the runaround. They told him that he waited too long and that they could no longer honor it. He told customer service that he had a text message proving that they got the paperwork and it showed on customer service services computer that they have not received anything. So I got a bill from my previous phone service and it’s up to $924.

Scammer, they will charge you for something with you have never used, then they will ask you to pay no matter what. Worst ever company I have ever experienced

Buyer Beware!!! I have been an AT&T Customer for 20+ years. I do not like the process of purchasing a phone through monthly payments. Therefore, I bought an unlocked phone and placed on my AT&T Account. I recently decided to port my phone & number to a new provider & move my son as well, who was with a different provider where he also had an unlocked iPhone. His port with the competitor was seamless and smooth. Mine, however, was far from the case! Phone was confirmed unlocked on device prior to starting the transition. Requested a transfer PIN and two days later attempted to port to the new service. AT&T account was paid in full. When I went to port, AT&T had locked the SIM card AFTER sending transfer PIN. Service was disconnected, and AT&T states they can’t unlock it since it was not purchased from them. Reminder….. they are the very ones who placed the lock, immediately prior to account port.

ATT has their solicitors ignore posted no solicitors signs. The solicitor said they are trained to ignore it. Not only is this disrespectful but it's illegal. I am going to have to start calling the police because ATT can't respect my privacy.

I ordered a wireless router last September and never received it. I contacted AT&T and they supposedly wrote it off. Today my credit score dropped 117 points because they put it under collection. No bill was ever sent. Called AT&T. I have no account with them. So I am out on hold forever. I filed a complaint with BBB too. This is ridiculous!!

Absolutely dishonest. Quoted me $200/month. Charged $600. I asked what the extra charges were. Interestingly enough, none of the discounts I was quoted were “noted in their records” and they have zero care to review the phone conversations which they record “for internal purposes only” where their agents made all sorts of dishonest quotes. Watch your back. I’m trapped with them for now and their terrible customer service, terrible cell service coverage and having to read in detail with a finetooth comb every piece of paperwork I ever receive from them. And they won’t quote anything in writing. It is always over the phone, so record your conversations, Not to mention the weekly drama where they’ll randomly turn off your autopay (and autopay discounts) and it always takes hours to get on the phone with them and then hour and hour to solve the problem. They are incredibly dishonest. DO NOT WASTE YOUR LIFE WITH THIS COMPANY

Buyers beware! AT&T had a promotion providing a Visa/Mastercard to help offset transferring from another wireless phone service. We switched over our entire family and received an email for access to three $200 cash cards. We were give an option of physical cards or electronic. We chose electronic, what a huge mistake!! 2 out of the 3 gift cards were compromised. We went thru the number provided for customers service with the department the electronic cards originated. They opened an investigation, and at the end of the 8 weeks confirmed cards compromised and replacement cards would be issued. My wife and I spent a year with more that 20 calls with no resolution. We were told more than 6 times the replacement cards via email would be sent but they never were.

I agree with most of the bad comments here. Since getting their service we have been lied to by sales staff at COSTCO and then by the billing dept. We were told we would send in our old phones for the new FREE phones, this was a lie. Then we were told they had better service in our dead zone area where our home is, that was also a lie. We have to use WIFI everywhere we go to get or place calls. We have a tower just a mile from our house and we still have to use our WIFI. If we did not have WIFI we couldn't use our $1200 phones. We have called and called and called to customer service which I'm not sure why they call it that as there is NO SERVICE for customers. All you hear are excuses and they NEVER resolve any issues you are having, plus we had to pay full price for the FREE phones we have. My friend that recommended AT&T called to apologize and she also paid the bill off just to get away from them.

AT&T’s installation failed, requiring three technician appointments, including one no-show. A broken Gateway and wall cable box required replacement and repair. I endured a four-day outage, lost multiple work hours, and received no equipment-return confirmation after cancelling. Repeated failures, poor communication, and zero accountability made this unacceptable customer service experience. And they owe me some credit!

I had one of the worst experiences I’ve ever had with AT&T. I signed up after being promised a package for around $141 per month for two iPhones, two phone lines, and business internet. Instead, my bills were hundreds of dollars higher than what was promised. To make matters worse, my account was set up incorrectly. The verification codes were being sent to a phone number that wasn’t mine, so I couldn’t create my online account or access my billing. I contacted customer service multiple times and visited AT&T stores, but no one could fix the issue. Because of these account errors, my phone service was even suspended at one point, causing me to miss calls from customers and hurting my business.

I’ve been with AT&T for 33 years — all the way back to the old analog brick phones, through the mergers, rebrands, and everything in between. In all that time, I never complained once. That changed this month. I called AT&T to ask a simple question: Do they offer a senior discount in addition to the military discount I already had? What followed was the worst customer‑service experience I’ve ever had with any company. First, AT&T’s automated phone system is absolutely terrible. It fights you at every step and makes it nearly impossible to reach a real person.

Thanks You fixed internet problems asap. I got problem called and they said fixing.

Service sucks. Make sure you keep up with tracking number for a device replacement. They couldn’t recover the device. I was charge twice. They have raised their prices tremendously and the customer service has felled to it lowest.

If we could leave a 0 starts we would. An AT&T rep approached us in January offering low prices on mobile service and plans to finance new mobile phones. We specifically asked if we paid our phones off early & decided not to continue with them if there would be any penalties. Answer was no. We had been with Verizon for many years but the AT&T promo would reduce our monthly bill so we decided to try it. In May, after several months of poor cell service, we switched back to Verizon and paid off our AT&T phones. SURPRISE!!! There was an additional $867 charge for "breaking the promo terms of the switch", no one told us that the promo included a 36 month agreement or there would be a rescind of the deal that gave us a credit on our Verizon phones.

ATT is the worst. Someone else has my number and I keep getting messages for that person and data stolen. Paid $40 and got message stating that I only had $10 in data. Called customer service over and over. Nobody answered. Tried chat. Nobody answered. Got charged for it. Calls keep dropping or breaking up when talking. Worst company ever. I was hoping I would have a better outcome but it's way worse than the other companies I've had.

Over 60 minutes and holding with customer service to find out why my cancelled account just got billed an entire month's charge. This account was cancelled 12 days ago, and today I got a receipt for another full month's payment. I was told I would get a gift card for the difference later? This is a rip off, simply put. I have been a loyal customer who always paid my bill on time. They took advantage of me, and are now leaving me on hold for a ridiculous amount of time, to try and get this money returned to my account. Don't use them!

ATT was charging us $10.00 next up anytime phone upgrade without our approval for 2 years. My bad for saving money with auto pay and paperless and not reviewing my bill. I was ripped off and I'm so mad. Also we got rid of our cable and bought internet with ATT, it was so bad and unreliable. I found out there is no tower close and the service did not have the MBPS advertised so after 20 years I'm leaving to another carrier. The call center told me to get internet elsewhere.

This company stinks. I hate working with them or on their website. I would like to switch networks but I don't want to lose my phone service for a couple days which would be necessary to unlock my number. Wish I had never started an account with them.

AT&T customer service will lie to you just for you to pay your bill and you don't get no service my internet is still not on but they took my money and I'm trying to get it back now but I went to the store today and they start giving me all this stuff about I didn't pay all my bill and at the time it was like $105.01, now they saying it was $165.80 and I didn't pay all my bill so I know how that go they be lying

Reported fraudulent account. They chose to ignore the email and send to collections.

I just open up an account with them telling I need my bill to be where I can pay it. Had not been with them more than 3 months and my bill has went up. I have never new amp of my bill. They want tell me at this point it is $300 and some change I suppose to got something where they would pay off my phone from another company for switching over. All lies. I try talking to a manager. They have given me the runaround. They are beating people outta they money. I am a senior citizen on a low income. They are will to take my money and want low my payment that I can afford to pay. I ask about what my bill was going to be after I got the phone. The man told me to wait I no in a month. .. so not for two months I owe $600 dollars..

Billing issue, spend hours on multiple days and I end up paying $25 twice on overdraft where I was approved and promised that auto pay will not hit on my billing day. AT&T hired bunch of CLOWNS and ** in their customers resolution dept. Shame on At&T. You already lost 1 line from my family plan and soon you will lose 7 more. Shitty service.

I had been a customer with AT&T for 20+ years. They continued to go up on my bill until I just felt it was unreasonable. I paid off my devices and ported my numbers. The bill they sent me included payments for the 2 devices I had already paid off the previous month and I asked them to please remove them and then send me a correct final bill. I canceled my auto pay and removed my payment information. They sent me a final bill and then 2 days later processed a payment to my account without my permission. I don't care if I owed it or not. Processing a payment without my permission is fraudulent.

Do not stay with ATT. Scammers....never ever go with ATT. It should be 0 star.

ATT does not care about their customers. I was told that I would get a full value credit for a phone trade it $1,100. Now I'm told I am only getting $500 because I'm not on the right phone plan. The rep never informed me of this or I would have changed my plan. Instead of a $5 monthly fee for the phone, it is now $36 am monthly. The difference of $600 is a lot for me. But ATT don't care they are bait and switching customers. The supervisor (Edith) said yes the rep put in for the full trade in credit but that means nothing based on the phone line. The phone was on mint condition. Edith said there is nothing they can do, I hear your frustration. That is not the word to be used.

Alex was absolutely fabulous. He was patient in helping with getting my new phone set up. After being told that I couldn’t purchase a phone outright in Rockport, TX, I drove 30 miles to Portland, Tx. Alex let me know it was possible and he walked me through every step in transferring from one phone to the other. Thank you, Alex!

The worst customer service I’ve ever had in my life. Was kept on the phone for almost 2 hours in the combined two phone calls! The dispute was a $50 issue and we were literally told there was nothing they could do that. They would rather lose us as a customer after 20 years because their policy said otherwise.

I took their offer which I received in email but they changed my bill and I’ve been calling them last 9 months and every time they say it will take 2 billing cycles to update but never did. All I know is I’m taking my business to somewhere else. I don’t have time to call them every time for this. I have small business and these baseless charges mess me up.

I upgraded my IPhone today at the North Greenbush NY store. Shamore was excellent, walking me through each step of the process including ways to lower my monthly bill, explanation of the different plans in terms of number of hotspots, insurance coverage, etc. She was professional, friendly, very knowledgeable and pleasure to work with. We engaged in conversation about many different topics while waiting for the new phone to complete set-up. She is a valuable employee who should be considered for promotional opportunities.

Worst phone carrier service ever. The salespeople are bottom feeders and will lie to your face in your own home. I had to switch to a different WiFi plan after a move. They sent a salesman along with the technician hooking up my WiFi. Funny since I never needed a technician to turn on my WiFi before. It was all for the sale. The salesman took my phone and said he could get me a family plan for less than what I was paying with Metro. I knew he was lying through his teeth and didn’t trust him in my gut, but went along with it anyways.

Trying to talk to someone about service and I keep either have to be on hold or a call back. Never get a call back. Done this several times. Truly disappointed. Always says high call volume. Think I need to switch service.

Absolutely terrible customer service. Do not sign up for this wifi if you ever want to have them show up to set it up. They will not show up when they say they will and then tell you they can’t come for 2 days. The worst wifi.

We signed up for AT&T fiber. The tech came out to install. He needed to come back. We called to schedule that and the rep. signed us up for another account. Now we have two accounts, one we have access to and another we do not. We cannot cancel one, because we don't the access code. We have spent hours trying to get this resolved. Funny thing is we own quite a bit of stock. We will be selling our stock. Terrible customer service.

I cannot deal with this level of insult to me as a customer. I went into an actual brick & mortar store. I was told they cannot help me. My only option was to call the 800 number which I did this morning. Stayed on hold 54 minutes. Total phone call 102 minutes, at the end. Nothing was resolved. However my blood pressure is now through the roof.. I’m taking an extra blood pressure medicine now. Just to make sure I don’t have a high blood pressure stroke, but if I do have a stroke and die today… I certainly hope my family sues AT&T for the wrongful death that they have caused. After that phone call I then called Spectrum. I was on the phone for nine minutes. My issue was resolved.

The worst company. I’ve been with AT&T for months and it’s been nothing but unprofessional from start to finish. My bill keeps getting jacked up with random charges that aren’t mine, and when I actually get a human in customer service, they act like they couldn’t care less. I called three times to fix a billing error — each rep gave me a different excuse, transferred me, or “accidentally” dropped the call. Nobody took responsibility. Meanwhile, they still expect me to pay the full amount, including charges I never agreed to. It feels like they’re stealing money and banking on customers giving up. Zero accountability, zero help, and zero respect for customers. I’m stuck paying for their mistakes. Do yourself a favor and avoid AT&T if you value your money and sanity.

Went into the store to just update a changed credit card and the rep signed us up for a new plan supposedly to save us money. 55 and up plan with wireless internet for 108 a month total. Went and streamed movies on 8 devices at a time to check the signal. Seemed fine, after the 7 day trial period it became random service, sometimes having to reboot to get anything. Strike one. Shortly after they took 156 dollars from our checking account, which they said we needed to use to get the discount. With no explanation, and must have changed the password on our account so we could not see the bill. So we went into the store to resolve. The same rep fixed our account login and said he resolved it and the problem was the way it was bundled it did not show up correct on the bill. He called someone and then said the overcharge would be credited toward the next bill.

AT&T Location: 1501 S. Colorado Blvd. Denver CO. Brought a prepaid AT&T sim card. The technician at AT&T store placed it in a phone that was not an AT&T phone. The phone was locked and could not be used. Manager said no refund was available. This happens within an hour of purchase. Customer paid for service, that they did not receive. Manager said the customer was wasting his time and could not come back to his store.

Wish I can give it a 0. I'm tired of them not resolving the issues. Unreliable service, dropped calls, poor voice quality. No ownership of lack of help, blind transferring no account adjustment after over a month of problems.. They offered $10 credit.

I switched to AT&T based on promises that my monthly bill would be much lower than it actually was and that I would receive promotional “free” phones. Instead, my bills were hundreds of dollars higher than what I was quoted, with one bill reaching nearly $600. It took months of complaints before AT&T made only partial corrections, and my account still does not reflect what I was originally promised.

My fiber internet has been out twice in the past two weeks for the entire day. And with NO notifications. And NO updates! I called them both times and they sent me a text with a link to follow the outage. HOW am I supposed to track it on the internet if I have NO internet. Both times the customer service rep had NO IDEA about any problem. Very frustrating.

Anthony was absolutely the BEST. If I could have given him 100s across the board, I would have. I have somewhat of a tumultuous history with AT&T. I was a very unhappy Verizon customer for years, but it was all I’d ever known. The only reason I switched to AT&T was because my (incredibly toxic) ex-boyfriend had multiple AT&T lines and internet service. Before we broke up, he convinced me it would be much cheaper to join his family plan than stay on my own Verizon plan. There was one catch: I still owed money on my Verizon phone, and Verizon wouldn’t let me switch until it was paid off. My ex promised he would pay off my remaining Verizon balance, and in return I would take over paying my monthly portion of the AT&T bill.

AT&T is the absolute worst company I’ve ever dealt with in just about any industry I can think of. I’m certain that they’re involved in large scale corrupt business practices because they’re protected by the red tape of arbitration. Every 10 years or so, I get roped back in by some deal on another form of service (I.e internet might be better, FirstNet can’t be too bad) and oh man, I end up so incredibly frustrated that I immediately regret any possible savings they promise. Typically it has to do with promotions, gift cards, rebate, discounts, that take months (!) to complete, process, or pay.

I purchased a Choice Home Warranty policy and, the following day, I was contacted with an offer for AT&T Internet service, which I already had, as well as AT&T cellular service. An AT&T representative came to our home to discuss switching our cellular service. During our conversation, he initially indicated everything was fine. He later called me back with his manager, Keith **, on the line. Keith was very persuasive and assured me that switching to AT&T would be a great decision, so we agreed to make the change.

Absolutely the most horrible customer service. They turned off my wife's service instead of transferring my mom's cell phone to a new phone. I call them to discuss the option of obtaining a signal booster because of very poor signal quality where I work and the rep kept telling me that there is a signal outage --- I was calling from cell phone and she knew it. They keep making up answers and say the same thing over and over again. I asked for a manager and I was refused a manager.

You can not talk to a person until you spend 10 minutes asking an AI bot to talk to someone, you will get a different answer from everyone you talk to, if they can not help you they will tell you they will transfer you to someone who can, and then they transfer you back to the AI bot to start over. There will be times when you just get hung up on multiple times in a row. They will give you information that is not accurate. They will refuse to help fix the errors that they have made on your order multiple times on the same order. Just pray that you do not need to call them for help!!

AT&T keeps getting worse and worse. I called to pay off my New Cell phone as I had traded my old phone a few months before. I noticed something was off with the total due, which I question the Customer Service person about. I paid what they said I owed and some how it got applied to the following months bill instead of paying the cell phone off. I called them and asked that they put it towards my cell and not the service. Now they show my bill as past due when is not even due until the 22nd of the month. Not sure how they are figuring out the bill but after spending 2 hours on the phone trying to fix it and they were still not able to help me. Terrible company to do business with.

The worst company ever! Sweet-talking until you get in, and to get out, they kill you by asking for extra money! Desperate service! There is almost no signal in the cities! I really don't know who allowed them to operate this way. Legal crime!

Do Not Ever Go To This Store!!! I made the unfortunate decision to go to our local "AT&T" store as I was overdue for a phone upgrade. The phone I wanted had to be ordered and I expressed my fear about the transfer not occurring successfully and wanted to make sure he is confident this could be avoided. He looked at my phone and stated everything was backed up and this should not be an issue. I went against my gut as my initial feeling walking into the store did not meet the same level of service I am accustom to from an AT&T store. In addition, I personally witness the manner in which another customer (elderly) was treated. The tone lacked empathy, service, and care. It is at this moment I was made aware that the store is not an AT&T store but instead and authorized dealer, Blue Link. By then I had already ordered the phone and was informed I had 14 days to change my mind.

AT&T is the worst wireless company. Signal breaks up, you’re told one thing when you sign up and once you sign up it is completely another. We were told we would be getting new free phones, instead I am paying almost the full price on them. Takes forever to get out of the automated service… It’s like they know people are calling to complain and don’t want to deal with them. I am now stuck with this service for another 2 1/2 years unless I want to pay to get out. I cannot wait to be done with this company. Stay away from this company as a wireless service at all cost!

Not the best experience! When I signed up early June for Instant On, I was waiting and waiting for an email or someone to contact me that I can go ahead and use it. Got the email, but when I tried to complete the process, it kept giving me account number not found or email address not found. Went in person to AT&T about it, and said that someone should be reaching out to me. I decided to go with Xfinity instead because I was still getting no progress. So I went back to AT&T to cancel the service and they gave me a number to call.

I've had so many issues with AT&T since I switched from Verizon. Their customer service department at the store and phone, both have made so many mistakes on my account. All I'm being told is to keep waiting, and nothing has been resolved causing me to overpay on my bill. Reference ticket # ** and **. I regret switching phone companies and will very likely switch back.

I was promised milk and honey to switch to AT&T wireless and as soon as I switched problems started, slow speed high bills even though I used my phones that were already paid. They promised gift cards and after I canceled, they charged me arm and leg for just 10 days of use. Robbed me blind and when I called to talk about my bill, I get some people that don't speak English. When I asked for supervisor or manager they hanged up every time. Never going to use anything from AT&T ever again. STAY AWAY.

AT&T is the worst!! Horrible, horrible service. My phone was on sos 80% of the time. No service at work, I work at the hospital. They are overpriced for bad service. They also added an iPad to my account that we did not order nor did we receive one! We called costumer service they said go the store; we go to the store they said call customer service. They had no problem added something to my account that I didn't order then gave me the runaround to remove it!! They also were able to follow the transaction, so they saw that we never received an iPad, yet the still refused to remove it! They said it would cost me 600 to remove something I didn't order, and they can see that I never received, like whattttt!!!! We canceled our five lines and went to T-Mobile!! Now I have service at work, cheaper bill (not being charged for items I didn't order), free Netflix, free in-flight Wi-Fi (I travel a lot), and other free perks!

If you want to have to micromanage your wireless provider, then AT&T is for you. Not only is their service terrible (dropped calls, buggy connections, terrible wifi), but their customer service is ATROCIOUS! I just spent 3 hours on the phone trying to get a simple thing (international service set up). My call was dropped multiple times, I had to verify account details nearly half a dozen times (same info btw), but at the end of all that, they couldn't help me and told me to go online! I will be switching my wireless provider ASAP. I'm writing this to save anyone considering ATT the hassle of going in that direction. Maybe they've gotten too big to care or even to be able to handle their equipment? I don't know why they suck so hard, but stay away... far far away from their service.

Minus ten stars. Someone with government control needs to look into this and put these thieves out of business. I only have room here to give you the tip of the iceberg. Mid March I signed up for what sounded like a decent deal. Internet and two phones approx. $109.11 a month. DirecTV approx. $112. a mo. paid separately. One Iphone 16 Pro traded for 17 Pro, no charge, save for advance pay of taxes. Other 12 pro traded for 17 E, charge of $1.39 mo. + advance pay of taxes. Sounded good as this was nearly the same as X-finity monthly.

I have been a loyal AT&T customer for over 20 years. We have been through numerous plans and upgrades which can be challenging. This last upgrade is causing me to leave AT&T permanently. The corporate store AT&T rep mislead me to add a 4th line to get 4 lines at $25 each per line. This promotion ended in March and caused my bill to literally double. After spending 10 hours over 2 days in the store and 3 calls to AT&T covering another 2.5 hours of my time and frustration, this is unresolved. I am being financially penalized for a corporate store employees switch and bait tactic. The reps have been understanding but are unable to do anything about it! Good bye AT&T

AT&T wireless is horrible. My family left T-Mobile for a "cheaper" rate. We were scammed into a no contract with AT&T paying off our old phones. From the beginning was trouble. Some of our phones would not link to the service and the salesman "Jesse **" came out to fix the phones. Once fixed, we were instructed to keep our old phones for a week, just to make sure the new ones were working properly. Once the phones were working, I contacted Jesse numerous times to turn in our phones. My wife already turned hers in at the beginning of the deal. After 30 days we received a bill from T Mobile for the remainder of the phones.

This month AT&T cellular charged us more than $300 in additional fees related to (non-AT&T) WiFi-based FaceTime international calls, claiming that their satellites were “pinged” during several of the WiFi calls. We have made international calls using FaceTime on WiFi many times over the years, and never had any such cellular charges. We called customer service to discuss this, which consisted of two hours of useless bouncing around from one powerless perhaps well-intentioned script reader to the next. I have been an AT&T cellular customer for more than 25 years and today’s experience absolutely ends that relationship. These charges are predatory as far as I’m concerned, and the customer service experience was exasperating and tedious at best. Goodbye AT&T, I’m taking my three lines elsewhere.

It’s a one because I can’t give negative numbers. Just trying to add a mobile phone for a family member in hospice. Multiple phone calls more than 2.5 hours total on the phone only to be told I needed to go to the store. They checked my credit too many times over the process. As I write this I’m not sure they will be able to solve it. 😡 I would change carriers if I could.

We are very disappointed with AT&T Wireless because we sent our IPhone 16s to them under their promotional program, and now they are saying the program has expired for us and we can’t get our phones back so we are out over $900. Their representative told us she wished she had better news but there are no exceptions and there was nothing she could do. Very poor way to treat a new customer!

I was scammed badly. Fraud Department says it's all my fault and supports criminal activity, making you pay for it. Scammer had info and posed as AT&T. AT&T does nothing about scammers. So Who's next. Very disappointed with AT&T.

Worst experience upgrading my phone. Countless hours on the phone, loss of money from no phone and missing work calls and 18 days trying to sort it all out for nothing, if I were not responsible for the term I would tell them where they could shove it but apparently almost 7,000 (1 star reviews) people have had similar experiences and feel the same way and nothing has changed. So bitching about is purely for my own benefit. No change is happening because they DO NOT CARE. Any company being such a tight ass must have some pretty clean coins in their piggy banks!

If I could give 0 stars I would. To Whom It May Concern, I am writing to formally express my dissatisfaction with my experience as an AT&T customer and to request that AT&T honor the promotion that was presented to me when I signed up for service. I never intended to switch carriers, but I was approached by a door-to-door AT&T sales representative named Orlando, who offered what appeared to be a substantial savings compared to my existing wireless bill. At the time, my monthly bill with my previous carrier was approximately $500. Orlando informed me that he could reduce my bill to approximately $130 per month through an AT&T promotion.

I am excited to not be an AT&T customer any more their service was not great in many locations with frequent dropped calls. Also after being a customer for over 10 years they didn't allow us to turn in our phones 4 days after 30 day promotion period. When calling customer service constantly said there was nothing they could do (so no customer loyalty). Also customer service people trained to say no rather than help customer. Hopefully they go out of business soon.

The store was awesome on West Jefferson. Customer service over the phone is worthless, hung up on twice. Been a loyal customer for probably a decade on autopay. Not a slip on my part. Don't order online with promotion. Not available when your store has it. It's not online only or the next person says go in the store or they say both....Basically....you won't get it there either way. They will try to blame you and make you pay a 55% restock fee. Dustin was awesome. Nothing against him or the manager. The store could not fix ATT mess ups. I've been hung up on 2x calling customer service. Try ordering a s26 of any model online and pick up at store. Can't find a s26 near Fort Wayne just to make a point. They have 'em. Writing this on my new 26 Ultra. West Jefferson... 5 stars

I switched from T-Mobile to AT&T expecting better service and instead experienced a complete nightmare. While I was traveling, AT&T ported my phone number before ensuring my new service was working. I was left without a functioning phone for days and could not reliably communicate with my family. My husband spent about 4 hours on the phone with AT&T the first day, my son spent another 2 hours, and we spent well over 10 hours total trying to resolve the issue.

This is a copy of an email I sent to my account rep: I am more than disappointed with the service, particularly lack of hotspot service, I am encountering. Cloudfare (required for security by banks and financial services) won't connect over half the time! I never experienced Cloudfare connection problems even once with my Verizon subsidiary. The service is marginally better if I use the hotspot in my truck. So, am I suppose to sit in my truck and run the engine to use my computer or tablet? Also, the applications for viewing and managing wireless usage are a joke! Everything in these apps, whether on my Android phone, Android tablet, or Windows PC, is geared to sales, not managing the usage. A very disappointed customer,

Changed from Verizon to ATT to save a few bucks... Waste of time... Only request we made was can we get FS1 and were assured that was part of the plan we signed onto. It was until a contract dispute I have nothing to do with has halted FS1 from being able to be seen... Waste of ** time and will probably change back as at least Verizon had their poop in a group.... As I said waste of ** time.

Should be no stars! Too expensive for crap ass Samsung galaxy phones now, and crap ass service. One of my phones exploded they didn't do anything about. Didn't have the phone a year. The new one after day 1 starts glitching. After 2 yrs later now after all their "updates" to the phone every month to 3 months my phone now stays hot as hell I have to put it down, won't charge good, stay freezing & crashing, dont get good signals (always out of service), & service lagging and for some reason the company always tells me I have a great signal & don't fix anything. I can't do anything anymore & I am so done.

Well how to start. I have been trying to fix my phone bill for 2 weeks now. Here it goes. 2020 mother passed. The bill was in her name. The phone was in a business account. Me I Lala my father and brother were on it hence business line. Well unfortunately mother passed in 2020. We took in death certificate then 2023 father passed. We took in death certificate. No issues.

Horrible, worst decision I made in my life was switching from T-Mobile to go with AT&T. Initially the deal was good until after I made the decision to fully commit with AT&T and then they revealed all the hidden fees and things that was later revealed that wasn’t discussed initially. Worse cellular company ever! See less.

I went to the Alamo Ranch in San Antonio, Texas Best Buy to purchase a camera for my house. As I was walking around inside the store AT&T personnel came to me and asked me who was my wireless telephone carrier. I told her the Verizon. The young girl from AT&T told me AT&T has the best coverage and everything. The best about AT&T compared to the Verizon. Well, she convinced me to switch from Verizon to AT&T, thinking that everything was going to be better with AT&T service

I made the biggest mistake I have made in a long time switching over to AT&T. NO SUPPORT, NO CUSTOMER SERVICE, no service. 2 BARS AND NO HELP AT ALL. But that is something I don't have live with. One day was enough. If you want customer service they will get back to you in a day or two.🤣🤣🤣🤣 What a joke!!!!

We switched to AT&T from Verizon on a promo, we traded in our phones that we were paying on at Verizon and we were supposed to get an $800 per line gift card to pay those phones off. I followed all the steps through at&t switcherpayoff and nothing ever came, so after two weeks of talking to people they said I never followed the step and uploaded my Verizon bill, which I did. Then they said I should have gotten an email which I never did. And we sent in our old Phones to at&t so now we our for the old phones to Verizon and the two new phones from at&t. We have to pay for 4 phones and AT&T got two free phones. So I told them I didn't get the promo so I need the Verizon phones back so I can return them to Verizon. They said they couldn't give me the phones back. So basically we are paying for 4 phones now and a high bill. We should have never switched from Verizon. The grass is not always greener on the other side.

Pam helped me to transfer my phone information and while waiting she provided the bestest and sweetest customer service. She is known as the hardest worker at her store.

Can you give less than one star? Probably the worst provider out there. Choose anyone except ATT.

AT&T was supposed to refund me 285$ and calling them month after month saying 7 to 10 days. It’s been months and nothing! Now I call and they say they can’t find me! AT&T is horrible, seriously horrible.

Welcome back to the “new” AT&T. Let’s start with service: poor communication, long wait times, and multiple transfers with more wait times. Let’s talk quality. We got the fiber internet bundle with cell service. Cell service still sucks where I live with 1 bar here at my house, and the internet is drops more than a yo-yo at a competition. We just got the new service and I am already looking to find a carrier willing to split the difference to get back out of this craptastic deal we got. It doesn’t matter how much money you save if you can’t use the products. It's amazing to me that the company that once monopolized the phone market is now one of the worst in the industry. They spend more on advertising than they do on providing a quality service. I can’t believe I let them talk me into coming back. It will never happen again.

I have been a customer since 2020 and since have had multiple issues with service. On every vacation I have taken- my service went out. From Louisiana go to Arkansas no service. Spend hours of my vacation trying to get service. I continue to call over the years and told you all that if this doesn’t get fixed I will switch providers. That was my notice of cancellation. I wouldn’t be calling to fix the problem again because I don’t get paid to fix the service which I am paying for.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

UPDATED ON 09/26/2026: Also, the cellular service is spotty. I think we had one day in my area where we had no coverage, just the SOS, and there was a quasi emergency where we couldn’t even communicate with anyone because of this horrible company. And to add insult to injury, their motto is we make it right wrong. They have did nothing whatsoever. They’ll offer you a $15 discount. That doesn’t fix the problem.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.

AT&T service in Preston Hollow has been unacceptable due to a prolonged outage, lack of responsiveness, and failure to provide appropriate field support despite repeated requests. The absence of resolution and escalation has raised serious concerns regarding service reliability and customer care standards.

AT&T agent sold me on a "free upgrade plan". It turned out that I ended up being charged $35 per month for 2 phone upgrades. Didn't catch it at first - assuming AT&T was an honest company which would stand behind their agents. Found out it was a a false belief. They end up telling me nothing they will do! I was extremely disappointed their position. Been a long time customer.

The service to start is subpar, the customer service is horrendous! Multiple voicemails & terrible wait times. I got a phone to try it out & returned it within 1 week because of the service quality & we were supposed to be all good. They charged me $147 & I’m still arguing with them even though I brought it back within the guidelines. The big issue is you have to call another number to verify you want to stop the service…. But you can’t get through!! SCAM! Avoid. Use Verizon.

This is the worst cell phone business in the world! The service is very glitchy, not to mention that they said they would pay off my old Spectrum phones off and to this day, I have received nothing in 3 months! Spectrum has turned me over to collections!! I was told they were a terrible company, I should have listened!!!!!

To start, I had been a customer of T-Mobile for 6 years and LOVED T-Mobile. I only switched to AT&T because the Best Buy Sales Rep there offered me a deal I could not refuse. He guaranteed me (I asked for confirmation several times) that AT&T would provide me with a Samsung Z Fold 7 for no charge if I traded in my T-Mobile 23 Ultra. That was the first lie. Turns out he lied pretty much about everything he told me. I have spent countless hours and days trying to get help from various AT&T Customer Service Reps and was escalated up through several levels of management.

If 0 out of 5 stars was an option they would absolutely deserve it. I'm not even a customer, but I've recently gone through the absolute most appalling experience with two long term customers of AT&T. Customer service is absolutely clueless and just constantly shifting responsibility off on the "technical support" line, which is just an excuse to send you through hours of confusing and unhelpful robotic phone "assistance". The cost for service compared to the service you receive is disgusting to say the least. This company should be subject to a lawsuit for misrepresentation, overcharging for failing services, and the inability to assist customers in any sufficiency.

I transferred two phone lines from Verizon to AT&T under the $800.00 plan per line. I sent the required bill in from my previous provider which reflected that I transferred two lines. I received the Visa Gift card for one line and not the other line. I reached out to AT&T by email and telephone on several occasions to resolve this issue but received no response. I finally spoke with someone at the reward center on 2 June 2026 and they stated that they never received the a submission for my second line. I was also told that because it was after 60 days I would not be able to receive the Visa for my second line.

If I could I would put zero stars! After over 20 years of being an AT&T customer I am disgusted by the way I was treated on the phone. They insist you pay your bill through auto pay but prefer you do it through your bank account instead of your credit card. They then added money to my bill and took the money by stating they changed their grandfathered plan and is now charging extra per line. This wasn’t notified to me until after they took my money.

I am fed up with AT&T mobile service. I went to them years ago because they had better coverage nationwide than TMobile and I was driving semi trucks everywhere. However, after not driving anymore I found that the service strength around my home had dropped dramatically and for several years we could not even make calls from inside my home and had to use internet calling. We asked for them to fix it but it wasn't until a month ago that they did something with a local tower and now I sometimes get an entire 2 bars, or 3 on great days and yet I live in a very urban area.

If I could rate them a 0 I would! Been a customer for over 10 years!! Verizon may be more expensive, but, they are #1. They mistakenly suspended my services 3 times! Yes, they gave me a credit, but, I had no service for a week!! A week! The credit?! They waived the reconnection fee! I’m over and done with them! Oh! You can’t even call customer service from your phone!! If you don’t have another phone, you are screwed! Just horrible! They don’t about their customers!

The customer service is horrible. I was on the phone with customer service for 3 hours, then the line says you have exceeded the amount of time and disconnected the call. I waited for the call back, knowing the rep has my phone number but nothing. Such ridiculous customer service. I will be cancelling the moment I get a chance.

I have been a customer of AT&T for only a few months and have never in my lifetime (I am an octogenarian) seen or been associated with any company where the customer support is rude, lacking in knowledgeable, and for the most part totally absent, as is AT&T. Their products are equally as shameless. I am a retired accountant, computer programmer and program manager and have had hundreds, if not thousands, of clients. I recommend that you think long and hard before doing business with this company.

After so many years with ATT service I decided to switch with another company. Att is not a company that I can trust anymore. I went to a store and they offer me a free phone with a free line that I only need to pay taxes and 10 dollar fee. Without needing a line I decide to take it and give it to my son. Also they offer me a 44 dollar a month router internet to see if it works for me, if not I can return it, I also accept. Guess what, the router I received almost four weeks after because they delivered to the wrong address and when I received my bill they charge me 191 dollar for the free phone. I call customer service because I want to return the phone and they told me I can't because it was more than 14 days.

With my recent experience with At&t, I have discovered they have horrible customer service and are consistently increasing the bill with “fees” that are unexplained. I have never been so unpleased by a service carrier. I will be looking to switch services.

I switched to AT&T expecting professional service and support, but this has been one of the worst customer experiences I’ve ever had. From the beginning, I dealt with constant phone issues, poor connectivity, delayed notifications, freezing, overheating, and endless troubleshooting on a brand-new device. Instead of helping solve the problem, AT&T repeatedly transferred me between departments until I was pushed outside of the return window by only a couple of days.

$666 ... is what AT&T has actually been trying to take from me for an upgrade error that is 100% a failure on their part. Since February I have returned an iPhone 15 Pro and an iPhone 16 Pro Max to the warehouse and have received no credit. Instead they decided to charge me $666 for their mistakes. Multiple chats with Andi have not resolved the issue to-date. Given a new case number today we'll see what happens. Not to mention having my (all of our) data breached twice by AT&T. Clock is ticking down.

Lying solicitor sold me a plan and new phones. Showed me the numbers, guaranteed I was paying 0$ for all phones. Bill comes and the phones are not free, I'm paying for them.

AT&T has been nothing but a nightmare. I have had constant issues with their malfunctioning internet hardware (a known problem, all over the internet), and after dozens of attempts to address the issues with AT&T's horrible support, I've been told I can either upgrade my service and pay a lot more to get new hardware or just deal with it.

I had a person come to my house dressed in an AT&T uniform. They were wanting to sell me an AT&T/internet and DIRECTV streaming bundle. Told my husband and I that they would give us free phones and pay off my husband's phone with our other carrier. They would also buy us out of our Dish contract. This was all lies. I spent 4 hours on the phone with both AT&T and directv. I ended up going to our local AT&T store. I was told that all that I was told wasn't true. I then come home and spend another several hours on the phone with customer service. This was just a big scam. Please don't fall for it. AT&T knows about these people and they let it happen.

They promise you and tell you that the service they offer is better, but then they tell you that service is obsolete to give you another one. It's the worst phone company I've ever been to; their internet service is terrible, and their phone service is awful. I don't recommend AT&T to anyone. Don't believe them; everything they tell you is a lie, and then they force you to pay. They don't give you any way out. I'm just telling you, don't get involved with that company. It seems like a dream, but it's a nightmare.

Nothing but regret switching to them a few years back. And it just get worse with time. Made a mistake a few months back to open a Citi AT&T credit card thinking with AT&T in the name you'll get the $10 per line autopay discount, but was grossly wrong. Couple weeks back, there's a message that they NOW give the $10 per line discount to use the Citi AT&T credit for autopay.

This is one of the worst cellphone companies. If you don't watch your bill they will charge your mortgage. I don't understand how you can progressively add 151$ on the last phone bill for 3 months straight. I feel conned.

The customer service is the worst I have ever experienced. Getting in contact with anyone is so painful and getting to the right department is even harder. It took me 3 days to even get any help. And then the order was incorrect.. They delivered 2 phones not one and I had to pay to return the phone..

I opened an AT&T business wireless account on 04/29/2026 and ported four lines from Spectrum. Three lines were BYOD, and one line included an iPhone 17 Pro Max 256GB with a Samsung Galaxy S20 FE trade-in. After about three weeks, AT&T service was worse than Spectrum on all four lines. We experienced dropped calls, unstable service, poor data speeds, frozen videos, browsing issues, and poor call quality.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I switched to ATT a year ago via Costco promotion. After one year they raised my plan $90. I only have four lines. In the 10 years I was with tmobile they raised by $5. Going back to tmobile. Never again AT&T.

OVERALL - You won't get a good deal price-wise if you switch to AT&T. We are not happy with the deceptive billing after we switched to AT&T. We were door-knocked by 3rd party people 3 months ago who claimed to be working for AT&T. Apparently, these folks sign up people to AT&T and then sell the accounts to AT&T. Ours was a horrible experience! We were promised two phone lines and AT&T fiber for $73/month. The phone bill alone is $76, and the fiber is $55. It took 30 days to get one of the phones hooked up because AT&T wouldn't send us the new phone that was required to get the "good deal" we got. We've contacted customer service and a lady yakked at us for nearly 20 minutes before I stopped her from reading some script she had that basically told us how to read the bill. I can read the bill, and it isn't what we were promised.

After spending nearly two weeks trying (and failing) to get internet set up through AT&T, I was honestly at my breaking point. My order was canceled multiple times for reasons that made no sense—initially due to address issues that should have been simple to resolve, and then repeatedly with no clear explanation. Meanwhile, I’m trying to work remotely, missing days of income, and getting nowhere. After two full weeks, I still did not have equipment in hand.

I’m very disappointed in AT&T. I switched from Verizon to lower my monthly wireless phone charges. It took AT&T over 6 months to get my phone bill lowered. Now AT&T just raised its military discount and raised its monthly rate $5.00 per wireless phone charges! This is totally incredible!

I have been a customer with AT&T since they were changed their name from Bell South Mobility for 30 years. I have 2 cell phones, 2 internet boxes & 2 Apple watches. I was offered a free phone as the salesman claimed. Found out it was an older phone and wasn't free. I returned the phone the next day. It took me three hours with customer service in Manila Philippines to get them to agree that I did return the phone. Next scam they talked me into having a direct payment from my bank account. Big mistake don't do it. Because I was not getting a bill in the mail I just did a quick look at me online bill and it seemed ok. 7 months later my wife discovered we were paying $55.00 per month for a phone that we didn't have.

For the last three weeks my phone has been practically unresponsive. I can’t reach websites, stream music, or use the map while away from my wifi and even after restarting the phone numerous times and having AT&T reset my network settings it is absolutely useless. I am in NE Ohio. I use my phone for work. The automated system told me that if their network reset didn’t work to call back. They are getting $100/month off of me and I am stuck with a broken phone. Also after the last Apple update when this all started my phone would just sit and smolder. I plugged it in and went to bed Monday and when I woke up Tuesday it was cool but had a hairline crack from top to bottom. It’s not even a year old and is in an Otterbox. I’m being told that I must have dropped it. I never did but I’m about to drop them.

I am eligible for what ATT called LEVEL UP. If you make 6 payments in a row one can be eligible for the program. Which means you can get a new phone no credit check. And you must go to a regular monthly ATT plan. I did so. HOWEVER, ATT stated I missed one payment one day one day late. It was at no fault of my own, but a banking error. I contacted ATT many times about the issue. I even filed a complaint with the FCC. And contacted Jeremy **. He's in charge but, to no avail. HE CLAIMS that ATT can NOT reset the system to override this. (LOL) With all the modern and latest software, etc, ATT wants me to believe this. (NOT). As a LOYAL customer to ATT for 20 plus yrs this is the way they treat me. Makes me wonder how many others they are doing UNFAIRLY.

So this is for my 90 year old Father who has had service with AT&T for 60 years. His Landline goes up each month and you offer nothing. While my mother was dying I had to endure Robo call, Spam, vulgar phone calls up to 40 calls a day. I tried speaking with anyone at AT&T but it all fell on deaf ears. My Father finally had enough yesterday and cancelled the service after 60 years with the same number. Your service is a joke and the call center people are Arabs who cannot speak English to a 90year old man. I am so glad to be done with you.

I am writing this to warn others about the blatant dishonesty and lack of accountability at AT&T. My experience has been a nightmare of broken promises and financial surprises. First, I was lured in with specific deals that the company clearly had no intention of honoring. Despite being a first responder and uploading all the necessary documentation for the First Responder Appreciation discount, the credit was never applied. When I called to resolve this, the employees were not only unhelpful but actively combative and disrespectful over the phone.

On 5/1/26 I spoke with Christopher from AT&T's office of the president. I explained I did not receive my rebate I was promised for switching my service. The AT&T agent at the Mira Mesa store was the person who filled out the request form for the rebate. He said that AT&T never receive the rebate request. He asked for a copy of the statement from Verizon showing the information he needed and I e-mailed him the copy.

This has been the worst experience I’ve had with a company. I purchased a new phone a month ago, and it still isn’t working properly. AT&T has been unhelpful, and their customer service has been extremely poor. For a company of this size, I expected much higher standards and better-trained, customer-focused staff. No solutions have been offered, and the lack of support is unacceptable. I’m very disappointed and plan to switch to a provider that operates with the level of service customers deserve.

The absolute worst customer service I’ve ever experienced. They constantly add hidden and unexpected charges, and the staff deliberately overcharge and mislead customers. It feels dishonest and deceptive. On top of that, the phone service is unreliable and far below acceptable standards. I would not recommend this company to anyone.

I got a trade in with AT&T and they told me they have a deal to get the premium plan with 60$ estimate and I sign up for it. Once I make my trade in the price go up to 86$ and when I ask why they and even I have email proof showing on how much my bill was but no one knows how to help and told me this is my bill and there is nothing they can do about it, this is a scam to give false information to get customers and I want to leave AT&T. Now I have to pay 800$ for the phone. It's a lot. I would not recommend anyone.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

Customer service is apparently unable to resolve issues that they created, and pricing, once initial deals expire, is way over market. Reception and coverage also lag behind the other providers.

I was charged for a home protection plan that I never agreed on. I have been charged since December 2025. I called and stated I never wanted the plan, I asked the supervisor to pull the call. Supervisor did not want to pull the call, she just said "they randomly record calls," and did not even apologize. Instead she just said that I am responsible of looking at my bill and that by paying my bill is agreeing to the charges. Hahaha. What a way to steal people's money. Charging their accounts without their consent and just hoping they don't notice. This is company is a bunch of thieves. I work at a financial institution and we make an error, we fix it. But you guys don't make errors. You charge people on purpose so they don't notice. I will take this to small claims and start a lawsuit regardless of the time it takes me. Unacceptable to steal people's money.

Like 6000 other people on the review site I am thoroughly disgusted with AT&T. After 55 years as a loyal customer with Southwestern Bell/AT&T I have been dealing with a situation for the past 9 months now that all started with lies told to us at one of their stores. I currently have a file with at least 75 pages of recaps of phone conversations and store visits trying to straighten out the mess that they generated. Hours and hours of sitting on the phone and in their stores. People that you talk to are friendly enough, but no one seems to know what is going on and no one can seem to resolve problems. The phone bill amounts you are promised are never right and are much higher than you are told. I am currently overcharged several hundred dollars over the amount I was told. I actually have copies of phone conversations with amounts specified but never reflected on the billing.

I wish I was able to do 0 stars! Menlo Park Mall Customer Service doesn't even know about their own services! The contract is a trap if you want to switch to another company as well. I regret leaving Verizon and went back.

This past Saturday I went to the Mayfield Heights, Ohio's AT&T store and encountered an office person named Dominique. I usually went to the Mentor, Ohio store that properly helped me in the past. I didn't want to go that far away, so I went to the Mayfield Heights store. I made a mistake. I informed Dominique that my phone lost its syncing ability. He looked at my phone for about 20 seconds and advised that he could not help and that I should go to the Spectrum store down the street. He was almost rude in his abruptness. I have been a AT&T customer for about 20 years and felt I deserved better treatment.

I was completely mislead by Senior Sales associate Royce ** with AT&T. I signed up for AT&T fiber and during installation she showed up and the pressure sales was on. She promised 4 lines for $96.00 a month for 36 months, no activation fees and no contract. Well when I got my first bill it was $569 dollars. I was shocked. That included activation charges and $50 a month for insurance that I never asked for. I was able to get those charges reversed but still ended up with a $365 bill. Royce promised to help and said that the credits she told me I’d get were not on the account and she would make sure to correct it. Well now she won’t answer my text messages and no help. What a scam. Don’t switch You’ll get screwed!

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

These AI generated systems are terrible. You pay for hefty price literally 500 usd everything the premium plans and then you get no help via chat in emergency cases. Hiring AI vs real life people. I’ll stop paying for a company that does this. Thank you.

ATT MOBILE! ATT MOBILE!! You all are a bunch of ** crooks , lied to from the beginning to the end!!! Returned a spotless Phone in perfect condition because your salesman says $120 max 1st bill and it was $278!! Then returned phone not even used 1 day, perfect condition and you say this! "Return completed. You’re all set! Your return is accepted. If you're due a refund, we'll issue it to the original payment method within two bill periods (less applicable restocking fees)." ** ATT MOBILE. CROOKS. **.

AT&T has the worst customer service and is very unprofessional. They provide no help. They have been charging the school I am with while having no service, and the technicians never show up when they are supposed to, to fix the problem with the internet connection. They are terrible. I will never go with this company again. The customer service name was Jose and he was rude and provided no help and refused to connect me with the manager and hung up on me, while the internet is still down. This is a school and wi fi is extremely important for the students, staff, teachers and the function of the school. Worse service ever! Jose needs to be fired. He has a strong ** accent and should be fired for his rudeness and unprofessionalism. Thank him for losing a valuable business customer.