AT&T Wireless Reviews

They are hiring oversea staff, who can barely do anything to help and would repeat themselves 5-10times after every conversation. My account was put on vacation hold for no reason and apparently no one can figure out why and this took them an hour, this is not the first time this happen to my account. Random services were added onto my account without my knowledge and it take them forever to figure it out and the refund process is still ongoing. This time the exact same problems. So, after an hour of not knowing what going on the customer services lady, finally give up and transfer my call to a tech, it said that there is an estimated 15min wait. It is 2.5hrs later, I am still on hold.

On 9/18- I tried to upgrade my Google Pixel 6 pro to a Samsung Galaxy 24+ online. I had problems, so I had to contact AT&T via chat. They called me and did the entire transaction including payment. It went easy and I received the phone on 9/23. I did my data transfer and put in my sim card on 9/25, immediately my account was shut down at 6:15pm. I didn't understand what happened, so I had to use another cell phone to contact AT&T. It took 20 mins to get a rep on the line.

ATT is NOT helping their customers who are victims of Hurricane Helene! Customer service is SO bad! I had to up my plan and pay them more money during this horrible time! This is sad to know this company couldn’t care less about hurricane victims!

AT&T used to be a company that I felt I could trust. That is no longer the case. I was forced by a salesman to buy phone insurance for my new phone, I’ve never bought insurance for any phone because I have never lost my phone or had any need for insurance. My phone was stolen 1st time ever and since I had insurance I filed a claim with Asurion. Huge mistake. Neither AT&T or Asurion ever provided me with the terms and conditions of filing a claim or the cost of the deductible. My insurance cost was $17 a month, not huge, but when I filed a claim for my stolen phone my deductible was $275. Again no one informed me of that high of a deductible.

Run, do not use AT&T unless you like them going in your bank account taking what they want when they want. Then when you call about the issue you get put on hold and passed from one person to the next. I asked for corporate's number to file a complaint and the employee kept me on hold for 30 minutes then hung up on me and didn't call me back. They took $222 and said they refunded it and the issue is with my bank, call my bank. I said, "No my issue is with you guys taking money when you were suppose to." So the employee gave me a number to give my bank and they should be able to find out where my money is. Remind you it took 2 hours for me to get this number. I called my bank and they said that number is useless and AT&T still hasn't sent refund. I hate AT&T

They hit you with hidden fees. I need too many updates because they don't do their job the first time. Slow down your phone and the way it works until you do the update. And customer services crap. I suggest everyone stop using cell phones.

We are being a AT&T customer for almost 5 years. I ordered new iPhone for my wife to give her birthday gift. At and T cancelled the order saying it's fraud. Being a loyal customer for past 5 years they are saying it's fraud. Very worst experience. Fed up with this company. Even they don't have proper network.

Absolutely disappointing! I was a Verizon customer for many years and switched over to AT&T with the promise of great savings and comparable service. They didn’t tell me that the phones I was sending them were not going back to Verizon but were instead being kept by them and a part of my supposed savings. What makes matters worse is AT&T's service is unreliable and spotty at best. The customer service doesn’t come close to that of Verizon! And because the phones were not returned back to Verizon, I was charged over $2100. So in reality I'm not really saving anything. I’m thoroughly disgusted. I can’t wait until I’m able to switch back!

Garbage company. After years of service we decided to change providers due to high cost and fees. Had to jump through hoops to do it only to get another bill a month later stating we never cancelled, their AI said so. Told the guy I have the call log where I had a 23 min conversation with the lady and he just said again our AI would have logged the call... they won't credit the last bill because they said we didn't cancel.... Avoid them they are a joke, much better service providers out there.

Never ever believe the promotions that they offer. The "free" phones never seem to happen. I signed up for a Father's Day promotion for a free phone with trade in and none of the customer support can figure out why I've been charged for the (free) phone.

I got my phone unlocked and transferred my service. Unfortunately, the unlock code was put into the phone incorrectly which caused the MCK to lock. Samsung said it's on AT&T's side and to have the advanced Tech support request the code. That was 4 days ago. I have been hung up on, and told they can't help to get a case # opened up when I spent two hours at their store location. But once I left the store, they canceled my case number. It said no action. Resolved. This company is holding my paid in full a few years ago phone hostage and now I am filing with the FCC a complaint against them. 4 days with no phone and every one of the employees just say can't help you. The poorest customer service in my 50 years of life. I refuse to pay for another phone when this one is working well and is only 4yrs old. AT&T will not be allowed to steal from me. I will continue until this is resolved.

I switched to AT&T from Verizon and the entire process to this point has taken 5 hours. I don't think I ever call them and my issue is resolved under an hour. I had 3 lines to switch. Two were getting new phones, one only needed a sim card. Well, they switched my new lines to the new phones but we'd not received our new phones. Not only that, I have to ship one of the phones to my son out of the country so he apparently will not have service until I can ship him his phone as they "cannot" ship phones out of the county. We've been without any service for over a day now. I'm unable to do my work as I have several 2 factor authentications that I need to access via my phone--which I don't have. Once (if) every things get settled, I will really rethink my transfer. I hear TMobile is much better.

I am so sick of being lied to by AT&T Uverse Internet reps. A few years ago it was a $200 Visa card for upgrading service that was never received. When I contacted them about it, there was no such promotion. And now it's an "ongoing" $10 discount from Customer Retention/Loyalty for a 1 Gig Fiber upgrade that isn't actually ongoing. Never mind that the service in mediocre at best and I don't even get full gig speed at DL or UL incoming or at device.

At&t has to be the worst service provider and I have lived in Colombia, Switzerland and US. It is a scam, they lock you in with a thousand promises and once you are a customer they get you with all kinds of fees and different prices. This business has the worst business practices to take the customer's money at any cost and once you are in they make it almost impossible to change your services or leave. Their customer service is the WORST.

I am finished with ATT. They have always overcharged, especially for international travel. Now they have charged me $12.00 per day while I was in Europe using WhatsApp! My company has an account with TMobile, which is an infinitely better service. I will quit all of my ATT accounts, including landlines and DirecTV because these guys are the worst!

WORST CUSTOMER SERVICE EVER and BILL INCREASED DRASTICALLY with no explanation. I called Customer Service to sit on hold for 17 minutes and then "try" and speak with the person who could barely speak English. I was trying to resolve an issue from the previous month when I called and was told it was "all fixed now." SURPRISE, still messed up. All these representatives do is keep saying "please hold," "I am sorry about your experience but rest assured I will assist you," and when you tell them that the information you were provided the last time you called and they are now saying "I am sorry that is wrong but I will assist you," and you get completely different information. I have been with AT&T for over 10 years and the past couple of years their customer service is AWFUL!!!! Can't speak English clearly to understand, have NO IDEA what they are saying and information they are providing, and everyone tells you something different!!

Terrible customer support. I just wanted to see our bills from more than 16 months ago but they refused. The representative said if I wanted to see them they would charge me $5 per month for each bill and then hung up on me. The service gets worse and worse and the bills go up and up. Our family is switching to Verizon.

At&t has the worst customer service! All they can say is "I'm Sorry" and "I do apologize for that" and "There's nothing I can do about that". They claim they want to help but then they put you on hold forever and then disconnect the call. It is VERY frustrating trying to talk to them.

I've been a loyal customer of this company since I got my first cellphone back in college, over 20 years ago. Unfortunately, my experience has gone downhill recently. The waiting time to get through to customer service is awful. On top of that, they changed the plan prices without notifying me, which was frustrating. The customer service is now handled overseas, making communication difficult and hard to understand. Even worse, everything seems calculated to ensure that if you try to switch plans to save money, you end up losing credits. After all these years, I’m seriously considering making a switch. Very disappointed.

AT&T are only in the business of making money! I’ve been a customer since 2017 and I’ve given them over 7,000 dollars on phones and replacements because my kids break their phones. I have a my phone now for 2 years. Never did a claim, now the phone is malfunctioning. The phone cost 1200 dollars and I bought it brand new. They want me to pay them 250 for a refurbished phone. I asked is anybody going to see if they can fix it, because I don’t want a used phone for my new phone. They told me they don’t fix phones. They just charge you for a new one or you can upgrade your phone and start a new plan. I don’t want a new phone or a new plan. I want a tech to fix my phone with ya’ll trifling money hungry company! I’m going to pay my 200 dollars left on my phone and I am leaving this terrible wireless company and will never look back! I do not recommend AT&T at all unless you have money to waste!

They will deceive you about billing. They told me I could add a second line for $8.00 per month and then they DOUBLED my bill. When I called, they said sorry, we never offered that price. The store at 8646 Gladiolus Dr. in Fort Myers is staffed with untrained liars. I would NEVER recommend ATT to anyone.

ATT phone support is needed to cancel a line or fix a problem. I have waited at least an hour every time I call. The agent that picks up will always need to transfer me to another agent. That office is either closed or I will wait another hour. The new agent will say they attended to the issue, but they did not. Days or weeks later, I need to start the same process over because you must reach phone support to make service downgrades. The phone support goal is to keep you on the line so long that you hang up. I never experienced customer support that was as terrible at ATT. The people in the ATT stores laugh about how bad it is, and then apologize that they can't handle the problem. Try Verizon or T-Mobile. ATT is horrific.

My 89-year-old cousin with memory problems has had two cell phones for a year that she never uses and does not know how to use. I decided to help her close these accounts that were charging her debit card every month. I first called consumer Cellular and explained the problem. They were very sympathetic and closed the account within 10 minutes. I then went to this AT&T retail store for the other account with all the details including phone number and account number. My cousin was also there with her driver's license to prove who she was. AT&T tried every trick possible to block me from closing the account. They played their version of Donkey Kong. After 3 hours, I think we may have had success. Only time will tell. Beware of AT&T. They are a very bad company and practice their own version of elder abuse.

Worst company ever. They quote you one thing over the phone and they just send you higher bill. Do not do auto pay. Beware. Stay away from them. I called. Manager cannot take responsibility for his agent.

ATT worst experience I had with any company before. ATT representatives have no knowledge, no professionalism, never resolved anything, just kept changing my plan and trying to sell more services before even fixing any issue I had. I have ATT business for internet and wireless phones since 2019 and never received what I was promised. In 2021 they added a line which I never requested and added $96 to my bill. I had to call several times and have like 15 reference number requesting to cancel the line and still waiting.

On August 28th I went to the store in Gastonia on Cox Road to find out if the phone I needed was available. As it was not, I went to the store on Myrtle School road in Gastonia. The representative, Jordan, was with other clients. I was not greeted. While still working with another client, Jordan asked me how she could help. I explained that I was looking specifically for Samsung S24 Ultra with 512 GB of memory and came to her as it was unavailable at Cox road store. She informed me that she had two phones available at that location. I chose the color of the phone. She proceeded with the trade-in. As she was still working with both me and another person, I had to do all the installation on my new phone without her help. She did not go over any policies, protection plan options which she just added without asking me.

This review is in response to the awful service received from an AT&T service agent. I called in to get a reason for the increase in my bill which was not clear on the bill. The initial person with whom I spoke could not provide a clear understanding of why the bill had increased. I then requested to speak with supervisor. The supervisor's name was NOAH. I shared with him my concerns, He began to say that reason for the increase was because AT&T made an across the board increase to the all customers. He stated that I was sent a text to this effect. I told him that I did not receive a text. I then ask why wasn't an email sent explaining in detail the increase.

I switched my family to ATT with the hopes of saving money while having reliable service. I completely regret my decision. The service is terrible and as of right now our service is completely down. How does the large cell provider absolutely drop the ball on the one thing they do? I spent 17 years at my former cell provider and service was great. Why did I do this?

I have the Internet Air for Business. I have had it under a month and It started out great then in a week it slowed down to with under a 1.0 Upload. Their tech support did 3 hours of over the phone work and I still had to go into the store because it was pinging in off of North and South Carolina and not Michigan towers. Then I was told by service to get a new sim card in the store. I was also told that they can cancel my other line which was a hotspot for business that did not work. That I had to do it over the phone they did not have access; which the rep on the phone stated that I needed to go in store.

Service installation scheduled with 4 hour window. AT&T called 4 days ago to confirm appointment. 4 hours waiting so called them. Answer, "We are unfortunately experiencing a STRIKE" that they knew about when THEY confirmed appointment. Hoping union wins huge concessions from this idiot company.