AT&T Wireless Reviews

We switched to AT&T from Verizon on a promo, we traded in our phones that we were paying on at Verizon and we were supposed to get an $800 per line gift card to pay those phones off. I followed all the steps through at&t switcherpayoff and nothing ever came, so after two weeks of talking to people they said I never followed the step and uploaded my Verizon bill, which I did. Then they said I should have gotten an email which I never did. And we sent in our old Phones to at&t so now we our for the old phones to Verizon and the two new phones from at&t. We have to pay for 4 phones and AT&T got two free phones. So I told them I didn't get the promo so I need the Verizon phones back so I can return them to Verizon. They said they couldn't give me the phones back. So basically we are paying for 4 phones now and a high bill. We should have never switched from Verizon. The grass is not always greener on the other side.

Can you give less than one star? Probably the worst provider out there. Choose anyone except ATT.

AT&T was supposed to refund me 285$ and calling them month after month saying 7 to 10 days. It’s been months and nothing! Now I call and they say they can’t find me! AT&T is horrible, seriously horrible.

Welcome back to the “new” AT&T. Let’s start with service: poor communication, long wait times, and multiple transfers with more wait times. Let’s talk quality. We got the fiber internet bundle with cell service. Cell service still sucks where I live with 1 bar here at my house, and the internet is drops more than a yo-yo at a competition. We just got the new service and I am already looking to find a carrier willing to split the difference to get back out of this craptastic deal we got. It doesn’t matter how much money you save if you can’t use the products. It's amazing to me that the company that once monopolized the phone market is now one of the worst in the industry. They spend more on advertising than they do on providing a quality service. I can’t believe I let them talk me into coming back. It will never happen again.

I have been a customer since 2020 and since have had multiple issues with service. On every vacation I have taken- my service went out. From Louisiana go to Arkansas no service. Spend hours of my vacation trying to get service. I continue to call over the years and told you all that if this doesn’t get fixed I will switch providers. That was my notice of cancellation. I wouldn’t be calling to fix the problem again because I don’t get paid to fix the service which I am paying for.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

Absolutely the worst experience I’ve ever had. I’ve returned equipment, which I’ve been told has never been received and they’re charging me for it and I have no choice but to pay.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.

AT&T service in Preston Hollow has been unacceptable due to a prolonged outage, lack of responsiveness, and failure to provide appropriate field support despite repeated requests. The absence of resolution and escalation has raised serious concerns regarding service reliability and customer care standards.

AT&T agent sold me on a "free upgrade plan". It turned out that I ended up being charged $35 per month for 2 phone upgrades. Didn't catch it at first - assuming AT&T was an honest company which would stand behind their agents. Found out it was a a false belief. They end up telling me nothing they will do! I was extremely disappointed their position. Been a long time customer.

The service to start is subpar, the customer service is horrendous! Multiple voicemails & terrible wait times. I got a phone to try it out & returned it within 1 week because of the service quality & we were supposed to be all good. They charged me $147 & I’m still arguing with them even though I brought it back within the guidelines. The big issue is you have to call another number to verify you want to stop the service…. But you can’t get through!! SCAM! Avoid. Use Verizon.

This is the worst cell phone business in the world! The service is very glitchy, not to mention that they said they would pay off my old Spectrum phones off and to this day, I have received nothing in 3 months! Spectrum has turned me over to collections!! I was told they were a terrible company, I should have listened!!!!!

To start, I had been a customer of T-Mobile for 6 years and LOVED T-Mobile. I only switched to AT&T because the Best Buy Sales Rep there offered me a deal I could not refuse. He guaranteed me (I asked for confirmation several times) that AT&T would provide me with a Samsung Z Fold 7 for no charge if I traded in my T-Mobile 23 Ultra. That was the first lie. Turns out he lied pretty much about everything he told me. I have spent countless hours and days trying to get help from various AT&T Customer Service Reps and was escalated up through several levels of management.

If 0 out of 5 stars was an option they would absolutely deserve it. I'm not even a customer, but I've recently gone through the absolute most appalling experience with two long term customers of AT&T. Customer service is absolutely clueless and just constantly shifting responsibility off on the "technical support" line, which is just an excuse to send you through hours of confusing and unhelpful robotic phone "assistance". The cost for service compared to the service you receive is disgusting to say the least. This company should be subject to a lawsuit for misrepresentation, overcharging for failing services, and the inability to assist customers in any sufficiency.

I transferred two phone lines from Verizon to AT&T under the $800.00 plan per line. I sent the required bill in from my previous provider which reflected that I transferred two lines. I received the Visa Gift card for one line and not the other line. I reached out to AT&T by email and telephone on several occasions to resolve this issue but received no response. I finally spoke with someone at the reward center on 2 June 2026 and they stated that they never received the a submission for my second line. I was also told that because it was after 60 days I would not be able to receive the Visa for my second line.

If I could I would put zero stars! After over 20 years of being an AT&T customer I am disgusted by the way I was treated on the phone. They insist you pay your bill through auto pay but prefer you do it through your bank account instead of your credit card. They then added money to my bill and took the money by stating they changed their grandfathered plan and is now charging extra per line. This wasn’t notified to me until after they took my money.

I am fed up with AT&T mobile service. I went to them years ago because they had better coverage nationwide than TMobile and I was driving semi trucks everywhere. However, after not driving anymore I found that the service strength around my home had dropped dramatically and for several years we could not even make calls from inside my home and had to use internet calling. We asked for them to fix it but it wasn't until a month ago that they did something with a local tower and now I sometimes get an entire 2 bars, or 3 on great days and yet I live in a very urban area.

If I could rate them a 0 I would! Been a customer for over 10 years!! Verizon may be more expensive, but, they are #1. They mistakenly suspended my services 3 times! Yes, they gave me a credit, but, I had no service for a week!! A week! The credit?! They waived the reconnection fee! I’m over and done with them! Oh! You can’t even call customer service from your phone!! If you don’t have another phone, you are screwed! Just horrible! They don’t about their customers!

The customer service is horrible. I was on the phone with customer service for 3 hours, then the line says you have exceeded the amount of time and disconnected the call. I waited for the call back, knowing the rep has my phone number but nothing. Such ridiculous customer service. I will be cancelling the moment I get a chance.

I have been a customer of AT&T for only a few months and have never in my lifetime (I am an octogenarian) seen or been associated with any company where the customer support is rude, lacking in knowledgeable, and for the most part totally absent, as is AT&T. Their products are equally as shameless. I am a retired accountant, computer programmer and program manager and have had hundreds, if not thousands, of clients. I recommend that you think long and hard before doing business with this company.

After so many years with ATT service I decided to switch with another company. Att is not a company that I can trust anymore. I went to a store and they offer me a free phone with a free line that I only need to pay taxes and 10 dollar fee. Without needing a line I decide to take it and give it to my son. Also they offer me a 44 dollar a month router internet to see if it works for me, if not I can return it, I also accept. Guess what, the router I received almost four weeks after because they delivered to the wrong address and when I received my bill they charge me 191 dollar for the free phone. I call customer service because I want to return the phone and they told me I can't because it was more than 14 days.

With my recent experience with At&t, I have discovered they have horrible customer service and are consistently increasing the bill with “fees” that are unexplained. I have never been so unpleased by a service carrier. I will be looking to switch services.

I switched to AT&T expecting professional service and support, but this has been one of the worst customer experiences I’ve ever had. From the beginning, I dealt with constant phone issues, poor connectivity, delayed notifications, freezing, overheating, and endless troubleshooting on a brand-new device. Instead of helping solve the problem, AT&T repeatedly transferred me between departments until I was pushed outside of the return window by only a couple of days.

$666 ... is what AT&T has actually been trying to take from me for an upgrade error that is 100% a failure on their part. Since February I have returned an iPhone 15 Pro and an iPhone 16 Pro Max to the warehouse and have received no credit. Instead they decided to charge me $666 for their mistakes. Multiple chats with Andi have not resolved the issue to-date. Given a new case number today we'll see what happens. Not to mention having my (all of our) data breached twice by AT&T. Clock is ticking down.

Lying solicitor sold me a plan and new phones. Showed me the numbers, guaranteed I was paying 0$ for all phones. Bill comes and the phones are not free, I'm paying for them.

AT&T has been nothing but a nightmare. I have had constant issues with their malfunctioning internet hardware (a known problem, all over the internet), and after dozens of attempts to address the issues with AT&T's horrible support, I've been told I can either upgrade my service and pay a lot more to get new hardware or just deal with it.

I had a person come to my house dressed in an AT&T uniform. They were wanting to sell me an AT&T/internet and DIRECTV streaming bundle. Told my husband and I that they would give us free phones and pay off my husband's phone with our other carrier. They would also buy us out of our Dish contract. This was all lies. I spent 4 hours on the phone with both AT&T and directv. I ended up going to our local AT&T store. I was told that all that I was told wasn't true. I then come home and spend another several hours on the phone with customer service. This was just a big scam. Please don't fall for it. AT&T knows about these people and they let it happen.

They promise you and tell you that the service they offer is better, but then they tell you that service is obsolete to give you another one. It's the worst phone company I've ever been to; their internet service is terrible, and their phone service is awful. I don't recommend AT&T to anyone. Don't believe them; everything they tell you is a lie, and then they force you to pay. They don't give you any way out. I'm just telling you, don't get involved with that company. It seems like a dream, but it's a nightmare.

Nothing but regret switching to them a few years back. And it just get worse with time. Made a mistake a few months back to open a Citi AT&T credit card thinking with AT&T in the name you'll get the $10 per line autopay discount, but was grossly wrong. Couple weeks back, there's a message that they NOW give the $10 per line discount to use the Citi AT&T credit for autopay.

This is one of the worst cellphone companies. If you don't watch your bill they will charge your mortgage. I don't understand how you can progressively add 151$ on the last phone bill for 3 months straight. I feel conned.