AT&T Wireless Reviews

What an awful company. Trying to get support on my phone that has not been working for 2 weeks. The only number they gave routed me to an AI bot that was not helpful. The bot finally agreed to give me a callback from a human. When I reached that human some hours later, they told me it was the wrong department and transferred me to a different number where I remained on hold for over an hour with no one picking up and no option for a callback. Don't use AT&T if you can avoid it!

STAY AWAY FROM AT&T — DO NOT TRUST THEIR “FREE TRIAL.” AT&T representatives came to our home and repeatedly told us the 14-day trial was completely free, with no fees, and that we could open and test the iPhone and return it if we weren’t satisfied. We returned it within the first week because the service was unacceptable, yet AT&T still charged us various fees despite their “free trial” promotion. The customer service was terrible—hours on the phone, rude representatives, and supervisors who couldn’t provide clear answers or resolve the issue. Very misleading sales practices. Think twice before signing up.

Our experience with AT&T for What It Do BBQ has been nothing short of horrific. We attempted to use multiple AT&T services — Internet Air, hardwired internet, and mobile hotspot service — and the entire process was plagued by poor communication, unexpected charges, installation fees, activation fees, and billing issues. What makes this experience especially frustrating is that we returned ALL of the equipment, yet we were still charged. We went into this expecting AT&T to be a reliable telecommunications partner for our business. Instead, it felt like every step of the process came with another charge. Installation charge. Activation charge. Equipment-related charges. Service charges. Fees that were either poorly explained or not made clear upfront. By the time everything hit the bill, the actual cost looked nothing like what we believed we were signing up for.

Whatever you do, stay away from the ATT Mansell Crossing store. You will wait an hour to talk to someone who has no idea what they are doing and will lie to your face. Drive 2 exits up to Avalon, no wait and very helpful staff.

If I could give negative stars I would. This has been the worst company, from the time I started my service, and I have canceled everything now and here I still am, just stuck dealing with their terrible, awful customer service and complete lack of any kind of customer satisfaction. Canceled this year after umpteen calls and over 12 hours on the phone trying to move my service and wanted to be done. But no...... I've got an old Ameritech mess on my exterior, and who bought them out?

This company unfortunately has scammed me and I'm shocked that such a large, well-known company has such an unethical business model. An AT&T in-home 'expert' offered an enticing quote of 85 dollars a month without activation fees for 3 lines. I was overall quite happy with my service at Google Fi and was not looking to switch, but they convinced me. However, he was not honest about the cost, and I got charged a lot for activation fees and also was overcharged the subsequent 2 more months. When I contacted the same rep, he said that I would get refunded at month 3 or 4 and it never happened. I contacted AT&T customer service, and they denied my quote even though I had an email with the expected bill for them. It's absolutely bonkers that they can quote one thing and then charge another. They refuse to acknowledge this, and so I will switch back to Google Fi.

I recently switched my phone lines to AT&T after speaking with their Loyalty Department. I got new phones, everything was approved, and I was told I would receive $200 in rewards. I was also told the rewards information would be emailed to me within 24 hours. I was told my old phone service would not be deactivated until I activated my new phone. That was NOT true. My old service was deactivated before I even received my new phone. Now my new phone has been shipped, but FedEx is still sitting on the package, and I have been without a working phone for about a week. On top of that, I paid almost $350 upfront, and AT&T told me they hadn't received my payment. I have a confirmation number from my bank showing the payment went through, but AT&T still says they can't help me.

My husband went into Target AT&T had a booth set up in the store. He decided that it was time to change phone service. He too got the family plan that’s three phones. He also was going to get a credit card to pay off our old phone service. We still owed money on phones. He emailed the necessary documents and got a text message that they receive them and he would be receiving a card in the mail 6 to 8 weeks. We never did receive the card so when he called customer service, he was given the runaround. They told him that he waited too long and that they could no longer honor it. He told customer service that he had a text message proving that they got the paperwork and it showed on customer service services computer that they have not received anything. So I got a bill from my previous phone service and it’s up to $924.

Scammer, they will charge you for something with you have never used, then they will ask you to pay no matter what. Worst ever company I have ever experienced

Buyer Beware!!! I have been an AT&T Customer for 20+ years. I do not like the process of purchasing a phone through monthly payments. Therefore, I bought an unlocked phone and placed on my AT&T Account. I recently decided to port my phone & number to a new provider & move my son as well, who was with a different provider where he also had an unlocked iPhone. His port with the competitor was seamless and smooth. Mine, however, was far from the case! Phone was confirmed unlocked on device prior to starting the transition. Requested a transfer PIN and two days later attempted to port to the new service. AT&T account was paid in full. When I went to port, AT&T had locked the SIM card AFTER sending transfer PIN. Service was disconnected, and AT&T states they can’t unlock it since it was not purchased from them. Reminder….. they are the very ones who placed the lock, immediately prior to account port.

ATT has their solicitors ignore posted no solicitors signs. The solicitor said they are trained to ignore it. Not only is this disrespectful but it's illegal. I am going to have to start calling the police because ATT can't respect my privacy.

I ordered a wireless router last September and never received it. I contacted AT&T and they supposedly wrote it off. Today my credit score dropped 117 points because they put it under collection. No bill was ever sent. Called AT&T. I have no account with them. So I am out on hold forever. I filed a complaint with BBB too. This is ridiculous!!

Absolutely dishonest. Quoted me $200/month. Charged $600. I asked what the extra charges were. Interestingly enough, none of the discounts I was quoted were “noted in their records” and they have zero care to review the phone conversations which they record “for internal purposes only” where their agents made all sorts of dishonest quotes. Watch your back. I’m trapped with them for now and their terrible customer service, terrible cell service coverage and having to read in detail with a finetooth comb every piece of paperwork I ever receive from them. And they won’t quote anything in writing. It is always over the phone, so record your conversations, Not to mention the weekly drama where they’ll randomly turn off your autopay (and autopay discounts) and it always takes hours to get on the phone with them and then hour and hour to solve the problem. They are incredibly dishonest. DO NOT WASTE YOUR LIFE WITH THIS COMPANY

Buyers beware! AT&T had a promotion providing a Visa/Mastercard to help offset transferring from another wireless phone service. We switched over our entire family and received an email for access to three $200 cash cards. We were give an option of physical cards or electronic. We chose electronic, what a huge mistake!! 2 out of the 3 gift cards were compromised. We went thru the number provided for customers service with the department the electronic cards originated. They opened an investigation, and at the end of the 8 weeks confirmed cards compromised and replacement cards would be issued. My wife and I spent a year with more that 20 calls with no resolution. We were told more than 6 times the replacement cards via email would be sent but they never were.

I agree with most of the bad comments here. Since getting their service we have been lied to by sales staff at COSTCO and then by the billing dept. We were told we would send in our old phones for the new FREE phones, this was a lie. Then we were told they had better service in our dead zone area where our home is, that was also a lie. We have to use WIFI everywhere we go to get or place calls. We have a tower just a mile from our house and we still have to use our WIFI. If we did not have WIFI we couldn't use our $1200 phones. We have called and called and called to customer service which I'm not sure why they call it that as there is NO SERVICE for customers. All you hear are excuses and they NEVER resolve any issues you are having, plus we had to pay full price for the FREE phones we have. My friend that recommended AT&T called to apologize and she also paid the bill off just to get away from them.

AT&T’s installation failed, requiring three technician appointments, including one no-show. A broken Gateway and wall cable box required replacement and repair. I endured a four-day outage, lost multiple work hours, and received no equipment-return confirmation after cancelling. Repeated failures, poor communication, and zero accountability made this unacceptable customer service experience. And they owe me some credit!

I had one of the worst experiences I’ve ever had with AT&T. I signed up after being promised a package for around $141 per month for two iPhones, two phone lines, and business internet. Instead, my bills were hundreds of dollars higher than what was promised. To make matters worse, my account was set up incorrectly. The verification codes were being sent to a phone number that wasn’t mine, so I couldn’t create my online account or access my billing. I contacted customer service multiple times and visited AT&T stores, but no one could fix the issue. Because of these account errors, my phone service was even suspended at one point, causing me to miss calls from customers and hurting my business.

I’ve been with AT&T for 33 years — all the way back to the old analog brick phones, through the mergers, rebrands, and everything in between. In all that time, I never complained once. That changed this month. I called AT&T to ask a simple question: Do they offer a senior discount in addition to the military discount I already had? What followed was the worst customer‑service experience I’ve ever had with any company. First, AT&T’s automated phone system is absolutely terrible. It fights you at every step and makes it nearly impossible to reach a real person.

Thanks You fixed internet problems asap. I got problem called and they said fixing.

Service sucks. Make sure you keep up with tracking number for a device replacement. They couldn’t recover the device. I was charge twice. They have raised their prices tremendously and the customer service has felled to it lowest.

If we could leave a 0 starts we would. An AT&T rep approached us in January offering low prices on mobile service and plans to finance new mobile phones. We specifically asked if we paid our phones off early & decided not to continue with them if there would be any penalties. Answer was no. We had been with Verizon for many years but the AT&T promo would reduce our monthly bill so we decided to try it. In May, after several months of poor cell service, we switched back to Verizon and paid off our AT&T phones. SURPRISE!!! There was an additional $867 charge for "breaking the promo terms of the switch", no one told us that the promo included a 36 month agreement or there would be a rescind of the deal that gave us a credit on our Verizon phones.

ATT is the worst. Someone else has my number and I keep getting messages for that person and data stolen. Paid $40 and got message stating that I only had $10 in data. Called customer service over and over. Nobody answered. Tried chat. Nobody answered. Got charged for it. Calls keep dropping or breaking up when talking. Worst company ever. I was hoping I would have a better outcome but it's way worse than the other companies I've had.

Over 60 minutes and holding with customer service to find out why my cancelled account just got billed an entire month's charge. This account was cancelled 12 days ago, and today I got a receipt for another full month's payment. I was told I would get a gift card for the difference later? This is a rip off, simply put. I have been a loyal customer who always paid my bill on time. They took advantage of me, and are now leaving me on hold for a ridiculous amount of time, to try and get this money returned to my account. Don't use them!

ATT was charging us $10.00 next up anytime phone upgrade without our approval for 2 years. My bad for saving money with auto pay and paperless and not reviewing my bill. I was ripped off and I'm so mad. Also we got rid of our cable and bought internet with ATT, it was so bad and unreliable. I found out there is no tower close and the service did not have the MBPS advertised so after 20 years I'm leaving to another carrier. The call center told me to get internet elsewhere.

This company stinks. I hate working with them or on their website. I would like to switch networks but I don't want to lose my phone service for a couple days which would be necessary to unlock my number. Wish I had never started an account with them.

AT&T customer service will lie to you just for you to pay your bill and you don't get no service my internet is still not on but they took my money and I'm trying to get it back now but I went to the store today and they start giving me all this stuff about I didn't pay all my bill and at the time it was like $105.01, now they saying it was $165.80 and I didn't pay all my bill so I know how that go they be lying

Reported fraudulent account. They chose to ignore the email and send to collections.

I just open up an account with them telling I need my bill to be where I can pay it. Had not been with them more than 3 months and my bill has went up. I have never new amp of my bill. They want tell me at this point it is $300 and some change I suppose to got something where they would pay off my phone from another company for switching over. All lies. I try talking to a manager. They have given me the runaround. They are beating people outta they money. I am a senior citizen on a low income. They are will to take my money and want low my payment that I can afford to pay. I ask about what my bill was going to be after I got the phone. The man told me to wait I no in a month. .. so not for two months I owe $600 dollars..

Billing issue, spend hours on multiple days and I end up paying $25 twice on overdraft where I was approved and promised that auto pay will not hit on my billing day. AT&T hired bunch of CLOWNS and ** in their customers resolution dept. Shame on At&T. You already lost 1 line from my family plan and soon you will lose 7 more. Shitty service.

I had been a customer with AT&T for 20+ years. They continued to go up on my bill until I just felt it was unreasonable. I paid off my devices and ported my numbers. The bill they sent me included payments for the 2 devices I had already paid off the previous month and I asked them to please remove them and then send me a correct final bill. I canceled my auto pay and removed my payment information. They sent me a final bill and then 2 days later processed a payment to my account without my permission. I don't care if I owed it or not. Processing a payment without my permission is fraudulent.

Do not stay with ATT. Scammers....never ever go with ATT. It should be 0 star.

ATT does not care about their customers. I was told that I would get a full value credit for a phone trade it $1,100. Now I'm told I am only getting $500 because I'm not on the right phone plan. The rep never informed me of this or I would have changed my plan. Instead of a $5 monthly fee for the phone, it is now $36 am monthly. The difference of $600 is a lot for me. But ATT don't care they are bait and switching customers. The supervisor (Edith) said yes the rep put in for the full trade in credit but that means nothing based on the phone line. The phone was on mint condition. Edith said there is nothing they can do, I hear your frustration. That is not the word to be used.

The worst customer service I’ve ever had in my life. Was kept on the phone for almost 2 hours in the combined two phone calls! The dispute was a $50 issue and we were literally told there was nothing they could do that. They would rather lose us as a customer after 20 years because their policy said otherwise.

I took their offer which I received in email but they changed my bill and I’ve been calling them last 9 months and every time they say it will take 2 billing cycles to update but never did. All I know is I’m taking my business to somewhere else. I don’t have time to call them every time for this. I have small business and these baseless charges mess me up.

Worst phone carrier service ever. The salespeople are bottom feeders and will lie to your face in your own home. I had to switch to a different WiFi plan after a move. They sent a salesman along with the technician hooking up my WiFi. Funny since I never needed a technician to turn on my WiFi before. It was all for the sale. The salesman took my phone and said he could get me a family plan for less than what I was paying with Metro. I knew he was lying through his teeth and didn’t trust him in my gut, but went along with it anyways.

Trying to talk to someone about service and I keep either have to be on hold or a call back. Never get a call back. Done this several times. Truly disappointed. Always says high call volume. Think I need to switch service.

Absolutely terrible customer service. Do not sign up for this wifi if you ever want to have them show up to set it up. They will not show up when they say they will and then tell you they can’t come for 2 days. The worst wifi.

We signed up for AT&T fiber. The tech came out to install. He needed to come back. We called to schedule that and the rep. signed us up for another account. Now we have two accounts, one we have access to and another we do not. We cannot cancel one, because we don't the access code. We have spent hours trying to get this resolved. Funny thing is we own quite a bit of stock. We will be selling our stock. Terrible customer service.

I cannot deal with this level of insult to me as a customer. I went into an actual brick & mortar store. I was told they cannot help me. My only option was to call the 800 number which I did this morning. Stayed on hold 54 minutes. Total phone call 102 minutes, at the end. Nothing was resolved. However my blood pressure is now through the roof.. I’m taking an extra blood pressure medicine now. Just to make sure I don’t have a high blood pressure stroke, but if I do have a stroke and die today… I certainly hope my family sues AT&T for the wrongful death that they have caused. After that phone call I then called Spectrum. I was on the phone for nine minutes. My issue was resolved.

The worst company. I’ve been with AT&T for months and it’s been nothing but unprofessional from start to finish. My bill keeps getting jacked up with random charges that aren’t mine, and when I actually get a human in customer service, they act like they couldn’t care less. I called three times to fix a billing error — each rep gave me a different excuse, transferred me, or “accidentally” dropped the call. Nobody took responsibility. Meanwhile, they still expect me to pay the full amount, including charges I never agreed to. It feels like they’re stealing money and banking on customers giving up. Zero accountability, zero help, and zero respect for customers. I’m stuck paying for their mistakes. Do yourself a favor and avoid AT&T if you value your money and sanity.