
AT&T Wireless Reviews
About AT&T Wireless
AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs. Choices include unlimited text, talk and data plans, shared data plans and prepaid options. Customers can get a new phone from AT&T when they purchase a plan or continue using their current one.
- Several plan options
- Includes streaming services
- Wide range of coverage
- Low limits before data throttling
- Not the cheapest plans
AT&T Wireless Reviews
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Reviewed Feb. 4, 2025
This is a horrible company. They will hit you with fee after fee after fee.. The app constantly glitches and crashes support is useless. I would never recommend to anyone to use them for phone or for internet.
Reviewed Feb. 4, 2025
Scammers! We’ve upgraded 4 phones with the trade in offer over the past few years. Every time it has been a nightmare to get the credit for the trade in phone. It takes a year and multiple, hour long phone calls to get the credit to the account. The current one we are dealing with was resolved in September but we still haven’t received credit and it’s now February. A 2 hour phone call with overseas customer service and they say it will take another week to get approval. Manager named “Marcus” could not answer what the approval was for even though he admitted they received my trade in phone. We’ve been customers of AT&T for 25+ years but we are ready to switch and cancel our fiber internet with them.
Reviewed Feb. 4, 2025
ABSOLUTELY TERRIBLE! DON'T DO IT! GO WITH SOMEONE ELSE!!! GO WITH ANYONE ELSE!!! The quality of your actual service (connectivity, etc.) is great--but IT'S NOT WORTH IT!!! This is the worst experience I've ever had with almost any company of any kind regarding anything in my entire life! THEY COULD CARE LESS ABOUT YOU, WHAT YOU'RE SUPPOSED TO BE PAYING EACH MONTH, OR WHAT YOU THINK OF THEIR SERVICE!
They absolutely seem to have a hard time staying consistent on what your contract says you should pay per month per line--and when you call Customer Service, no one is ever there to take your call initially--and you have to listen to an automated system, push several buttons, and then you have to wait for them to call you back anywhere from 30 to 60 minutes later, and after that, when you finally get through to someone human, you have to argue with someone who, often times, barely speaks English and sounds like they are based in India and initially acts like you're crazy.
The last time I argued with them--about a month ago after asking for a supervisor, a rude representative put me on hold for about 20 minutes and then came back and said "Good News! You were right, sir!" and it turned out they were trying to charge me a past due amount that was equal to the amount that I owed that month--an amount that had already been paid, but that didn't stop them from inundating my phone with messages saying my service was about to be cut off--unless I made an immediate payment of $240.00.
They CONSTANTLY have tried to add things to my charges--each time resulting in an almost once a month, 30+ minute phone call to them to get my bill itemized from some rude agent on their end who finally admits they were wrong... and then, EACH TIME, they try to sell you a "cheaper plan" which you "qualify" for. On TWO OCCASIONS I fell for that (the second time coming after they assured me that it would work this time)--as one of their goofy salespeople wasted over half an hour of my time---only to get a form letter 4 weeks later saying that I did "not qualify for that program."
As for requesting a paper bill helping you to keep track of things, you can usually forget it; you can request it but they say they are not required to send it. So, they send you to their "website". Since I also have DirecTV, somehow their website is still tied into that--even though they claim not to own any of DirecTV anymore. So--whenever I try to sign in to AT&T online, it dumps me into the DirecTV website. So...I can't access ANY of my AT&T wireless account information online.
When I told them about this in another phone call to customer service, they finally said it must be a glitch on my end, and that there was nothing they could do. So, basically, I am stuck in a contract for several more months where I get threatened--on a monthly basis--with disconnection (via text messages), whenever my bill is due...for amount(s) of money that are 2 or 3 times what my monthly bill should be. This company sucks--they thrive on people who don't keep strict track of their monthly expenses--almost like they are daring you to see if you're on top of things enough to catch them on almost a monthly basis in trying to overcharge you. Do yourself a favor and sign up with a company that's into providing phone service instead of making a game out of trying to screw people!
Reviewed Jan. 29, 2025
I would not choose AT&T again. It was my grave mistake to go with AT&T. Please think twice before you go with AT&T. I have been over the phone with customer service for 35 minutes just to talk to manager and still didn't get solutions.
Reviewed Jan. 29, 2025
Don’t waste your time with AT&T. After being a loyal customer for nearly 4 years they have mercilessly screwed me over. Service wasn’t always horrible, but I found myself stranded more times than not because my service went out. I ordered a new phone, at the time it was new, iPhone 13 Pro Max. And my phone came glitchy and not as great as other iPhone 13s especially on calls and the speaker in the phone. And now I’m getting charged for two bills, one month I didn’t even use and the worst part is AT&T employees told me it would cancel free of charge. Now I’m stuck with a $200 phone bill because they decided to lie to their customers. And if was not uncommon to see my bills raise in pricing almost every month after starting with them, even after the plan I had the whole time became outdated a year into the service. Very unsatisfied as a leaving customer and I won’t ever be returning.
Reviewed Jan. 29, 2025
I was not happy at all with the AT&T wireless service. I would constantly drop calls while driving and my wife had no signal at all inside of her school. She had to leave her office and go outside to get little service to receive and make calls. I feel that I was ripped off and was not happy to pay my last bill. I felt that AT&T owed me a refund for the terrible service that I received since my family had the plan. Not happy at all with AT&T.

Reviewed Jan. 29, 2025
DO NOT BUY FROM THEM!!! I got stopped at Target to save money by one of their reps. They falsified the contract details and had me sign a contract with details about a phone I didn’t own to trade in and told me on the back end that not only was my bill going up over $100 that now that they have the accurate information about my trade in phones I owe about $900 per phone.
Mind you I traded in 4 paid off phones and now I owe them over $900 per phone, plus $280 I paid for sales tax, contacted customer service several times got placed on hold and had to hang up and call back multiple times to finally speak to someone. The sales person told me I could swap out my old XR iPhones for IPhone 16’s and lower my bill however they are saying XR for are only worth $350 on trade and I owe the difference and my bill is now over $300. I have a signed contract showing my bill for 4 phones should $177.91 but they won’t honor a contract that they drew up. Feels like I got scammed!! Classic BAIT AND SWITCH, DO NOT BUY FROM THEM!!!!
Reviewed Jan. 29, 2025
I've had AT&T for a while. They do offer a lot extra protection and insurance that helps out!! But I do have a lot to say about a company that has never answered me back on never receiving some promotion promises. Plus felled installation dates for internet. Through that process, I had one salesman to another lady and too a third try to sell me the same internet at prices that varied between $35!! I had to get over 4 phones in the past 4 months. Because of calls being forwarded to someone's phone. My family told me, "Why is this girl answering your phone and not you." By this I missed important phone calls.
During this time AT&T plus Aursion sending me these phones they went up on my deductible. Of course raising my bill. While never taking any this into consideration. Blaming me instead their selves. Never giving me any break in anything when knowing it was coming through their service. By the Sim cards even the Esim. At this, I'm keeping my word to them every month. Still getting no answer back nor any courtesy. They have disappointed me almost for the last time. They should reach out to their loyal customers that also pays extra for their tech support that will never come out to fix a darn thing. I will leave reviews everywhere. About all this and plus will add the letter I wrote to AT&T for help on all this before it kept escalated!!! Thank you.
Reviewed Jan. 26, 2025
We switched over from Verizon to AT&T 4 months ago. We were locked into paying $159 (after taxes and fees) and for the last 4 month, we have been over charged well over $1000. Part of the promotion that we took part of , was for 2 iPhones, and 2 Apple Watches (which was a bogo deal) well needless to say, that was not the case. Which month were charged anywhere from $250-$500, and the month of December we were charged TWICE with different amounts. The customer service is an absolute nightmare. Spending hours on the phone only to never have anything resolved. The customer service that employees are able to call in a use is terrible also. We were at the store with the store manager during one of our many calls, and the reps were nasty to the manager right in front of us. Absolutely mind blowing and does not set a good tone for this company. Wasted 4 months of time and money on this company. Should’ve never left Verizon.
Reviewed Jan. 25, 2025
Terrible experience with trade-ins. I did 3 trade-ins over the phone with representative Pamela on 12/7/24, she explained my monthly fee for the trade in will be $0.00 - because I was going to receive trade-in credits plus I had $500 loyalty credit per line to cover any difference up to $13.88 per month. I verified several times during my call that my monthly payment was going to be $0.00 and that was confirmed by the Rep. When the credits were applied they only did the trade-in credit, and 1 of the lines they did the loyalty credit but not the trade-in. When I called they said that for that line the trade-in box was received but not the phone. At the end, they gave me the trade-in value for that phone but they refused to give any loyalty credits. AT&T provides false information to their customer. Now I'm stuck with monthly payments in all 3 trade-ins for 36 months.
Reviewed Jan. 25, 2025
Long term customer of ATT family plan with multiple lines. Victim for both Promo’s advertised ATT did not honor. Cost me lots of money I would not have signed up for on phone upgrade with return of device. Been fighting ATT thru BBB x 3 now over 1.5 yrs to get them to honor the advertised promo. Office of President contacts you after complaint and they say they are resolving and agree and then don’t follow thru hoping you will drop it. They then lie and state they did. ATT becoming famous I notice for Bait and switch. I now am forced to small claims court and attorney general. I will never do business with dishonesty again.

Reviewed Jan. 24, 2025
I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan ** at Central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900.
When I called him, he told me not to pay, that he would resolve it. But in 3 weeks my phone service was cut and I lost a whole day of business calls. When I contacted him that my phone service was cut, he said just to get a prepaid SIM card with a new number until it was resolved. Obviously, that is not a solution when you have a business running. He finally admitted that there was nothing he can do to help me.
I feel misled, and the lack of transparency is unacceptable. As a customer, I expect honesty, especially when it comes to pricing. If AT&T wants to keep their customers, especially business customers, they need to ensure their employees provide accurate information and stop hiding fees in the fine print. I would not recommend AT&T based on this experience.
Reviewed Jan. 24, 2025
I was a loyal and happy member of the AT&T family for almost 15+ years last year. I had a misfortune of the loss of my phones due to a fire and theft. I claimed an insurance reimbursement and was denied so for the past year I have been paying $140 a month for no use of the phone and the no use of the service I did have the two phones that was lost on the next program. I understand that I still had to pay those phones and I had no problem with that. I suspended my service And still was being charged $140 a month.
I switched my carrier and continued making $140 a month payment to AT&T. I tried talking to them multiple times to solve the problem and all I did was get a runaround from store to store representative to representative. I finally got my account canceled and have a small balance that is due at the end of my billing cycle for the remainder balance of the phones that I purchased from them that is not a problem. It has been a nightmare during this whole process. I made a change in my banking and payment method and a bill that was due I had set up to be paid. What they did next was taking the payment away from my previous bank, which did not have the funds for the amount that was owed. Yes, I did make a change in the payment arrangement, but they still deducted it from my old bank account and now I was charged a overdraft fee when everything was set out to be deducted from my new account. The buyer beware
Reviewed Jan. 24, 2025
Worst nightmare of service I ever received in my life. Like dominoes, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out whose behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day.
At the last hour, was told by a supervisor (which I demanded at this point), acknowledged they 'screwed up' but being a Friday, required a "NEW" order for service at the location mistakenly disconnected and no tech available until mid following week. Needless to say, I called Xfinity and had internet (with a tech out) the following day. AT&T customer service is a joke and not serious enough for BOTH my office locations, but for my home service as well.
Reviewed Jan. 22, 2025
On Wednesday, April 17, 2024, 3:26:53 PM, we were given a written quote from AT&T representative Teala, for our business. We agreed on the quote and moved our services from T-Mobile who we had been with for many years. This contract would have our company paying $180.00/month and $430.00 after 24 months. Starting with the first month, June, our bills were $171.38, $688.28, $323.93, $312.13, $337.31, $337.31 (December). We made several calls to AT&T during this period and was told that adjustments would be made, and they would give us credit, none of which happened. Below is a summary, from the representative, of our most recent call AT&T Business Communications <AssistEdgeASKS@amcustomercare.att-mail.com>:
"We discussed your mobility bill and how you were told it would be roughly around $180 for everything with a email quote to back that. We went over the correct pricing and everything included and came to the conclusion that the quote was false and I went over the lowest possible option for the bill would be $240 before taxes including everything after we corrected the plan on 4 lines and submitted a case to get the internet air discount all in one. To help with the current bill and the misinformation we applied a credit to the current balance of $337.31 down to $151.16 for this bill but it will be $240 + taxes going forward if you keep the service. We also applied an additional $700.00 in credits for credits promised back in July."
The bill changes monthly, which we can’t get an explanation on. To be told months later that the original quote was “false” is unacceptable and misleading. AT&T needs to make this right.
Reviewed Jan. 21, 2025
Worst carrier to have. They will charge you for things you don’t have or was not told to cancel and then not want to refund you back or credit your account back the money they took. I wish I could switch carriers right now but I can’t.
Reviewed Jan. 20, 2025
Do not use AT&T. Canceled the cell phone within the 30 day Costco period and is in collections for a 2 month service period. AT@T does not care and it shows. Criminal and allowed because the average person can not defend themselves. Do not use AT&T.
Reviewed Jan. 20, 2025
The buried wire service has been a disappointment and inconvenience. In Harvest Alabama, our tech was scheduled jan 10th, and it was no call no show. Then rescheduled on Jan 18th, the tech showed up, did not call or leave a voicemail. He said he couldn't perform the work. They originally left a unburied wire across my neighbors driveway and yard. The wire has been unburied for over three weeks.
Reviewed Jan. 20, 2025
Even though my Wife's $1800 Samsung Fold 5 phone is under extended warranty, for which we pay a monthly fee, AT&T tech support insisted we needed to buy a new phone and pay a $300 deductible, insisting that ours phone was unrepairable. We knew uBreakifix could repair it, and after having to escalate our complaint, AT&T finally agreed to let us bring in for repair. uBreakifix said it was an easy repair and it was repaired perfectly, in 2 hours!! All for only our deductible of $29. It's a shame how unethical AT&T is.
Reviewed Jan. 19, 2025
I am a new customer and I purchased a phone online. My money was deducted and they to canceled the order literally 2 min later. Now I am made to wait 3 days for my money to return. Not to mention they stated they didn't see the order then saw the order.
Reviewed Jan. 17, 2025
AT&T has locked my cell phone and refuses to unlock it. Salesmen in-store and customer service failed to disclose to me their policy of requiring service for 6 months until after I purchased service with another carrier but couldn't use it because my phone was locked. This lack of disclosure about the 6-month service requirement has caused me significant distress and financial inconvenience. I meet the requirements listed on their website to unlock it. I requested an unlock but the male tech support refuses, was rude and he yelled at me. The store employees said I will have to purchase another wireless phone. I have a family and have been without cellular service for a week and customer service knew my intention to end prepaid service with AT&T. I've paid for service with another carrier but can't use it. It took days to reach anyone and I had big problems initially starting my prepaid service which, should have been a red flag.
Reviewed Jan. 11, 2025
We switched to AT&T from Verizon. We worked with a representative named Marcus at the Main St. location in Meridian, ID. Marcus showed us the wireless plans, told us about available incentives. We signed up for the lowest cost unlimited plan, or at least we thought we did. Marcus told us we would each receive a $100 gift card after a few months.
We were surprised when we received our first bill and it was much higher than what we were told it would be. We finally figured out that there was some sort of initial charge we had not been informed of and he had signed us up for a higher level plan than we had chosen. We thought, okay it was just a careless accident on his part and we straightened it out ourselves on line. About 4 months later we had not received the gift cards. I called Marcus and asked him where they were, he told me he would call around and see why they were held up, he never denied saying we would receive them.
A month or so later we had still not received the gift cards. I started calling AT&T customer service and of course I was shuffled from person to person each one telling me the next person was the one I needed to talk to. Eventually one of them told me there was no incentive that I qualified for but the local store could give us $200 worth of credit on our monthly bills, that seemed fair to us. I finally spoke with the regional representative who told me he would call Marcus and remind him it was important to be sure to carry through on what he had promised his customers. That was about a month ago and we have nothing and have received no credit. We were upgraded without our knowledge at our expense, we were outright lied to about the gift cards and I was given a massive runaround by customer service. I'm not happy about the situation but I don't have any more time to spend on it.
Reviewed Jan. 9, 2025
FirsNet thru ATT is supposed to be for first responders. I am a Registered Nurse and have provided proof of such information. My phone was restricted. For the inconvenience I request to just have Att and remove first net. Indian sounding first net representative disconnected my phone instead. I happen to be admin on call with my clinicians or home health care center having a way to contact me! This is VERY unacceptable!
Reviewed Jan. 9, 2025
On October 02, 2024 I visited the AT&T store located at 1706 W. Tennessee St. Tallahassee FL. I was looking to trade in my Z-Flip-4 phone for an iPhone, the sales rep stated that there is an $830 trade for my phone to an iPhone, with that in mind I agreed to the upgrade. The paperwork started. I walked out with an iPhone 16 Pro, case, and screen protector. I was told I needed to turn in my Z-Flip phone within 30 days (which gave me time to move files, etc. from my old phone to the new one). October 16, I returned to the store to turn in my old phone. It was then I was told the $830 promotion was no longer available in the computer, however; the sales rep made a phone call to Firstnet/AT&T. I was present during the call as the call was on speaker. The outcome was that they would honor the $830 credit spread over the 3 years ($23.06 per month) and it would take several billing cycles for everything to work out. I walked out feeling satisfied.
On January 7, 2025 I went back to the AT&T store as no part of the $830 credit was not applied. Another phone call from the sales rep to Firstnet/AT&T, this time I was told there was no documentation of the $830 promotion, although the sales rep did remember the all conversations but stated he could do nothing more on his end and the issue was closed on the AT&T side. I would like to point out, at the time I took possession of the new phone $830 promotion was in effect. I feel that this is deceptive and poor business tactics. After researching this in the internet it seems this same thing has happened to others when dealing with AT&T. **
Reviewed Jan. 8, 2025
I will never recommend anybody to use AT&T phone services. Absolutely the worst customer care, including customer care and In store. They can’t even assist with a simple phone upgrade. They messed up my entire account. If you go to a local store, they really don’t care to help you unless you’re buying something new. Customer service will continuously transfer you keeping you on the phone for hours, and then still can’t help you. I absolutely hate this company.
Reviewed Jan. 6, 2025
I did not realize that prepaid phone sims and cards from AT&T are truly a promised contract that you must fulfill. First off, when you but the sim card you must pay $30 to activate it! Then after that you must pay $30 every 26 days in order to have your prepaid service active or else they deactivate it you have to pay to activate it again! This is opposite of what prepaid is supposed to be. I can not be more disappointed in AT&T for this false advertisement for prepaid. The card you buy directs you to a website that is a hundreds of paragraphs long on what you are agreeing to.
When you buy the sim card and you don't keep it active by at least 1 payment every 3 months they will deactivate your sim card you purchased and make it useless thus forcing you to buy one in the future if you use them again. I will never use this service again nor any other cell phone companies that practices in this way. They should not be advertising as prepaid because it actually is a commitment that a customer has to keep unknowingly unless they read the hundreds of paragraphs that is available online att.com/prepaidterms.
Reviewed Jan. 4, 2025
I have had good cell coverage, but when calling their customer service to see if my phone was unlocked, they said it would take 1-3 business days to figure this information out (I have NO idea why it takes so long). 5 business days later, I got an email saying my phone was locked. I called to see how much was owed on it, and customer service said to disregard the email, my phone is unlocked. As it turns out, it was locked, making me go two days without phone service.
On another call, I was informed I had a $9 credit but was overcharged $48. One rep said he didn't know what was happening and would reverse the charge, then transferred me. The next guy told me that there was an "overcharge," which was reversed 2 hours after it was changed, but I wasn't informed that I had an unpaid balance. Two days later, I got a late fee notice and was told that the reversed charge was supposed to be there, and I now owe a late fee of $41. Horrible customer service!!!
Reviewed Jan. 3, 2025
Be VERY careful. I have heard of a bunch of people being quoted one monthly fee and getting billed a substantially higher fee. I was quoted $81 and am being billed $244. I have been trying for 6 months to get this fixed. Every time I check it's just another story or excuse. The district manager even opened a case two months ago and still has not resolved my issue. Do nothing without written proof if you must do business with this location. Corporate seems to be unwilling to solve this and are choosing to back the store manager. See google reviews for more stories like mine. Lot more to the story. It would blow your mind if I told it.
Reviewed Jan. 2, 2025
I currently use AT&T for my wireless provider. The way they conduct their business is ridiculous. I have 5 phone lines with them and only one of the lines has the upgrade offer, where you pay a small fee each month so at any point you want to upgrade you can. How is one line signed up but not the other 4. Why would we have that service on only one? They said that it has to be an add on at the time of purchase and I didn't ask for the addition. Well, guess what? I didn't ask for it on the 1 line that has it either but it has it. How convenient for them. And why can no one seem to answer my questions about it? And of course there is nothing they can do. I pay hundreds of dollars each moth and they are by far the most unprofessional cell company to date.
Reviewed Jan. 2, 2025
I recently bought a couple accessories for a new iPhone at the AT&T store in Hillsboro, TX, & one of them was defective & kept falling off. So I went back to the store to hopefully get it replaced & they told me I had to come back the next day to speak with a manager. So I come back the next day & the manager says that I told the girl the day before that I dropped my phone & that is why the camera protector would not stay in place. First of all, I never dropped my new phone nor did I ever say to the salesperson that I dropped my phone. She put the camera protector on my phone for me right after I purchased it, & it never stuck properly. It fell off on its own that same day. So she not only put it on wrong, she then lied to her manager trying to blame me. They did not replace it. I had to buy a new one, but insisted on putting it on my phone myself. Please be careful of these dishonest people & take your business elsewhere. They are not helpful & not honest.
AT&T Wireless Company Information
- Company Name:
- AT&T Wireless
- Website:
- www.att.com