AT&T Wireless Reviews

AT&T offers a sub standard service with some of the most frustrating customer service on the planet. IF you are searching for Phone, Wireless, or Internet services you should run as fast and as far away as you can from AT&T. They are a terrible company that keeps buying up competitors to replace them with degraded services at a premium price. Just don't do business with them if you can avoid it at all.

On January the 7 2026 AT&T Received my iPhone ProMax that I shipped back for my upgrade. AT&T claim my device came severely damaged yet they refused to show me photos or retuned my damage phone to me. These cooked people charge me $611.00 and this not the first ATT TRY TO RIP me off.

After seeing a commercial on TV that I could get iPhone 17 Pros for both me and my wife for FREE. I called customer service and spoke to an AT&T employee that confirmed that that was correct. All I had to do was pay the taxes on the phones and return our current 13. I did everything he asked and ordered the phones. He also stated that we would be paying the same price as we were paying on our iphone 13. Guess what? When we got our first bill, it showed that we were paying for the new Phones.

Purchased a SIM card. Phone activated but no phone number would be assigned. There is no customer service by phone, only menu driven and chatbots. Purchased 100 dollar prepaid phone minutes. When I tried to use, said it was expired. No refunds. Use any other company but ATT.

AT&T overcharged me a decade ago. Have never considered their service again. Now, their workers are blocking my parking space instead of parking on the side street where there are no driveways or entryways. Too lazy to walk a couple of more feet.

My mother came into ATT at the Huntington mall this morning and the manager Alex was very rude to her. Wouldn’t even try to help. Interrupted her and told her she had to wait 24 hours for anything to be done. Att DO BETTER AND PICK BETTER EMPLOYEES/MANAGERS!!!

I had a very bad experience with AT&T and feel completely misled. Before switching my service from AT&T to T-Mobile, I contacted AT&T and was told I would receive a $1,500 credit to help cover my remaining balance if I transferred my lines to another carrier. Based on that promise, I decided to leave AT&T. As part of the process, I also returned two iPhones valued at about $2,700 to AT&T. I followed all instructions and was told everything would be properly credited.

I have had AT&T, formerly known as BellSouth, or Southern Bell, for many years. I recently had to fire them and what an unpleasant experience it has been. I had the internet and have a landline (yep old school to run my security system and so I would have phone service despite adverse weather conditions) and finally had to get rid of my internet service because it just did not work well and I must have connectivity because am a tech support person. When I could get through to a real person, they were not very helpful.

I have been an AT&T customer for about 3 weeks now. We switched over from Verizon which is way overpriced but at least their calls work most of the time. I have called AT&T 3 times now been cut off once and not called back even though the CS rep had an alternative callback number for me. AT&T is not interested in doing any in depth work to troubleshoot problems. I have been in telecom for 30 years and know how to troubleshoot calling issues. They don't want to take the time to look at why failed calls fail. They just want to give you an excuse and an easier alternative instead to get you off the phone.

AT&T is the world’s worst organization. I have spent over 40 hours trying to achieve what is a new sale for them, but with the discounts promised, to no avail. I have been a loyal customer paying through the nose for over 20 years here in Santa Rosa, CA. I should switch cell companies but haven’t due to 5 phone lines across the country and the disruption that would cause. However I’ve realized I need to change.

Great coverage, absolutely terrible customer service and I mean it's really really bad! I have never in my 38 years on this planet have had worse customer service.

After 26 years of loyalty to ATT, I made the decision today, 2/2/26 to switch providers to save an incredible amount of money for far better service. I was tired of ATT spotty coverage and what I was paying month-over-month. Insult to injury, I made the transition on the first day of the billing period and found out that ATT is going to bill me for one more month!!! This was probably buried in my contract, but after 26 years of loyalty, they couldn't waive this requirement. What a horrible company and I'm ashamed that I supported them for over a quarter of a century! My advice, avoid ATT at all costs!

AT&T talked us into a family plan switch from Verizon (who we've been with for over 30 years). We we were told by the sales rep, that we would save $45.00 on our bill a month, get $1000.00 back in gift cards, that we could use anywhere, and we would get 4 new I-Phones. When we got the phones, I called about a question and the customer service rep activated 3 of the phones (which I didn't want her to do) after she did that, we couldn't get them turned on for hours. None of us had phone service. It took another 5 hour on the phone with technical support, to get the phones to at least turn on.

Unless the price you're quoted can't be beat, don't switch. I signed up for internet (NO problems with the internet switch) and also moved my phone number over to AT&T (kept my existing phone). It took two days to get my AT&T number to work on my new phone. Hours and hours on BOTH days spent with online chat (clueless) and on the phone being transferred to multiple departments. Now it's finally working, but they can't see my account until the phone bill is generated. Which means I can't change my voicemail code until they show I have an account with them.

I had an old iPhone 12 and in December 2025 upgraded to an iPhone 17 and was told my bill would increase by $12.00. My bill this month was $194.34 and it was formerly $130.58. The new phone somehow triggered $30 of additional data usage which I did not incur and the cost of the new phone was $22 per month higher than the AT&T salesman told me it would be. I'm on hold now and have been talking to AT&T for 30 minutes prior to this. The AT&T agent I talked to told me that if I was over 55 and took their Internet service he could get my bill down a little. Told him no way and I'm on hold waiting to talk to someone else. I'm going to just buy out my phone and cancel AT&T as they have become a bunch of crooks. Also, I did not receive a receipt from the salesman.

They talked us into an internet connection that did not work. Then gave us a lot of grief to return it. They talked us into a new phone, then locked it even after it was paid off. They would not let us talk to an agent, phone calls just looped back to the menus. Gave us phone numbers that were not in service. Store personal said they could not take payments and could not unlock our phone even though it was approved by them. Everyone we talked to was snotty and dismissive. Do not go to this provider! We went Spectrum, and are very happy with them.

DO NOT DEAL WITH AT&T IF YOU VALUE YOUR SANITY. CUSTOMER SERVICE IS NONE EXISTENCE WITH THEM. I found a line on my cell phone bill that I didn't add and paid on it for 8 months. Couldn't get no one on the line to help me with that. Got passed around. Transfer from call center to call center. Went to store and could not help me in person. Told me to call them. WHAT A NIGHTMARE! Paid $1300 in phone bill in a 3 month period and bill kept getting higher every month. That's when I checked the bill AND FOUND THAT HIDDEN LINE. Stay away from AT&T.

Let me start off by saying I’ve never written a review before. I just made a switch today to AT&T. I went into it thinking that it was going to be a headache like every other phone call to major corporations, but I couldn’t have been more wrong! Mr. ** out of the Atlanta branch was the first person I’ve ever spoken to when dealing with these companies that was actually genuine. He walked me through everything and I was switched over swiftly. If anyone needs any help I wouldn’t hesitate to ask for him. Mr. ** whatever you end up doing in life sir, do it like this, and the results will speak for themselves.

I Hate AT&T. They came to my door promising over $140 savings, all lies. I've been with them for a month and a half and it’s hell. I've never seen an AT&T phone bill, can only get into internet bill. I should have never left Verizon. As soon as six months hits im leaving forever. Don’t listen to a word AT&T says. Worst mistake ever

I do not recommend this company to anyone. They are not a reliable provider. They promise one thing but fail to deliver the agreed-upon services and pricing. Honestly, they are a rip-off. I advise the community to be highly cautious.

I have been calling AT&T for the past 2 months, asking them to disconnect my hotspot. Every time I call in, they transfer me to a manager, who then hangs up. So now I owe money for services that were supposed to be disconnected, since AT&T says they are suspended, so I would have to pay a balance. Then I asked to speak to someone else, and of course, she disconnected the call. As a 100% disabled veteran that operates a small nonprofit, AT&T is bad business.

Poor customer service during purchase and any other issue previous to date. Low quality service and now they are going up on Active Armor rates. I'll never buy a phone from AT&T again either. Got screwed on the trade in. Lousy company. Good phone service. Wish someone would figure out how to get value for your money. Active Armor should be free anyway. Almost doubling in price. Look up what att is worth and what they pay people. It's disgusting...

I got a new service yesterday and at and it locked my phone. I spoke to 3 people yesterday. The website does not help me. It keeps saying sign in or you don't have an account with us. I called 3 different 24/7 numbers from your website just now and they all say your customer service is closed. I live by myself. I need my phone. This is a safety issue.

They are incompetent and they are crooks. They came to my door and got me to transfer to them by offering to pay off my phone, they then screwed up the rewards entry during the transfer. Then by I got someone to figure out what actually happened and that the reward was submitted under a different phone number I was outside the grace period to get the reward (which by the way they say you should get the card in 6-8 weeks which means that by the time you realize something is wrong, you're conveniently outside the window resubmit for a new card). Contacted my initial POC who roped me into this whole scam and he ghosted me. The main reason I transferred was because of this offer and they didn't even follow through. The service is just straight up worse than I had before. I should have stuck with Verizon.

AT&T is HORRIBLE! I was a faithful customer for years, and they were charging me much more on my lines than Verizon, so I switched in September 2025. Yet somehow they had continued to bill me even until January 2026. They said that I had a watch on my line (that they did not cancel when I switched). Why would anyone volunteer to pay $80 a month for a watch line? And they said that they would refuse to give back the money that they took in Oct, Nov, and Dec because I should have canceled the watch line. I never authorized a watch line and it never showed up on my account as a separate line, so how would I cancel something that was not evident when I went to MyAT&T? They did not want to give me any information about how to file a complaint or grievance. And the person on the line had the nerve to try to sell me something else. I am SO done with AT&T, I will never use them again. Such corporate greed...

ATT used to be a good company but their customer service is horrible. Hours online and the app and still can not complete my business. Spoke with several agents and a complete runaround. No customer loyalty.

I am a returning customer with both wireless and high speed internet accounts. I want to link accounts and set up auto pay. The APP does not work and the employees at the store on Vista Way in Oceanside CA will not help. They tell me to use the APP or call customer service which is of no help either. The employees for AT&T need better training to assist customers IN STORE.

In SEP 2025 I switched from T-Mobile to ATT. I was told by the agent that I would be compensated for switching to ATT. He didn't tell me I needed to do anything. After not receiving the reward card that I was supposed to receive, I began a fruitless attempt to find out why I hadn't received the card. I paid T-Mobile $650.00 to get out of the contract. After multiple calls to ATT, I still don't have it. They Took my iPhone 16 plus and gave me a iPhone 15.

Really Spamming, I just have a very bad experience. They promised things that never happened. The company not responsible for the sale represents. No cambie su servicio a AT&T. La señal es fatal también. Very disappointed

I decided to purchase my son a phone. Fairly simple. I went to AT&T.com, picked out the phone, selected a plan and paid. I am thinking all is well until I go into my email and see "canceled order. We couldn't verify if this purchase was you". I called customer support. The 1st time I got connected dude put me on hold and hung up. Second time I was told "Oh yeah, you're supposed to input your gov.id information in during checkout. SOMETIMES the website doesn't ask people to do that but that's why the order canceled".